American Express Annual Report 2012

Plain-text annual report

20 12AMERICAN EXPRESS COMPANY ANNUAL REPORT 2012 A M E R I C A N E X P R E S S C O M P A N Y CONSOLIDATED FINANCIAL HIGHLIGHTS (Millions, except per share amounts, percentages and employees) 2012 2011 % INC/(DEC) Total Revenues Net of Interest Expense $ 31,582 $ 29,962 Income from Continuing Operations $ 4,482 $ 4,899 Income from Discontinued Operations — $ 36 Net Income Return on Average Equity Total Assets Shareholders’ Equity $ 4,482 $ 4,935 23.1 % 27.7 % $ 153,140 $ 153,337 $ 18,886 $ 18,794 Diluted Income from Continuing Operations Attributable to Common Shareholders $ 3.89 $ 4.09 Diluted Income from Discontinued Operations — $ 0.03 Diluted Net Income Attributable to Common Shareholders $ 3.89 $ 4.12 Cash Dividends Declared per Share $ 0.80 $ 0.72 Book Value per Share $ 17.09 $ 16.15 Average Common Shares Outstanding for Diluted Earnings per Common Share 1,141 1,184 Common Share Cash Dividends Declared $ 909 $ 856 Common Share Repurchases Number of Employees # denotes a variance of more than 100% 69 48 63,500 62,500 5% (9)% # (9)% — — (5)% # (6)% 11% 4% (4)% 6% 44% 2% TOTAL REVENUES NET OF INTEREST EXPENSE (in billions) RETURN ON AVERAGE EQUITY NET INCOME (in billions) . 2 8 2 $ . 3 4 2 $ 6 7. 2 $ . 0 0 3 $ 6 . 1 3 $ % 3 2 2 . % 6 4 1 . % 5 7 2 . % 7 7 2 . % 1 . 3 2 7 . 2 $ 1 . 2 $ 1 . 4 $ . 9 4 $ 5 . 4 $ 08 09 10 11 12 08 09 10 11 12 08 09 10 11 12 Various forward-looking statements are made in this Annual Report, which generally include the words “believe,” “expect,” “anticipate,” “optimistic,” “intend,” “plan,” “aim,” “will,” “should,” “could,” “would,” “likely,” and similar expressions. Certain factors that may aff ect these forward-looking statements, including American Express Company’s ability to achieve its goals referred to herein, are discussed on page 54. 1 1 A M E R I C A N E X P R E S S C O M P A N Y TO OUR SHAREHOLDERS: An uphill climb doesn’t mean you can’t go far. Against the backdrop of a slow-growth environment, American Express delivered a strong total shareholder return in 2012 by controlling expenses, improving credit quality and generating higher revenues in all of our major business segments. We grew purchase volume on our network much faster than the pace of the economy. We added new customers beyond our traditional base. And we looked ahead by retooling and restructuring the company for continued success as a leader in digital commerce. 2 A M E R I C A N E X P R E S S C O M P A N Y Our progress took us beyond some notable milestones: • Reaching a record $888 billion in cardmember purchases by providing more To Our Shareholders 2012 Financial Results value, convenience and beneﬁ ts for in-store, online and mobile spending Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition • Passing the 100 million mark for cards-in-force as we expanded our core franchise • Adding about 2.5 million new customers in our Enterprise Growth Group in 2012, one way that we’re broadening our reach through alternative products • Achieving a new low in write-off s for bad loans as credit quality stayed at or near best-ever levels • Winning our sixth straight J.D. Power and Associates award for highest customer satisfaction among U.S. credit card companies Despite success on many fronts, the past year was not an easy one. We faced some tough challenges–in particular, the relatively weak economy and intense competition. We also had bad news of our own making when U.S. ﬁ nancial regulators found that some of our card practices didn’t comply with consumer laws. This was not our proudest moment, especially in light of the long-standing tradition of customer care that underpins our brand promise. I’ll have more to say about this event and our commitment to compliance later in this letter. In addition, certain beneﬁ ts that contributed to our earnings in 2011 diminished in 2012. Settlement payments from Visa and MasterCard lawsuits ended, and releases from credit loss reserves that we had established during the economic downturn were substantially lower. These factors made achieving year-over- year growth a tougher task. What’s most important is how we responded to these challenges–with a commitment to raise our game. 3 To Our Shareholders 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL RESULTS For the year, we posted net income of $4.5 billion on strong growth in cardmember spending, excellent credit quality and careful expense management. Diluted earnings per share came in at $3.89, which was 6 percent below the prior year. Our 2012 results were tempered by three items in the fourth quarter: a $400 million restructuring charge, a $342 million expense reﬂ ecting higher estimates for Membership Rewards redemption rates, and a $153 million charge for cardmember reimbursements. Excluding these items, adjusted EPS from continuing operations would have been $4.40, compared with reported EPS of $4.09 a year ago.* A deeper look reveals a number of themes that illustrate the strength and ﬂ exibility of our business model. Top-line growth: We continue to beneﬁ t from the investments we’ve made over the last several years in products, services and capabilities to drive growth. As a result, total revenues rose 5 percent to $31.6 billion. That’s below our long- term target, but it came at a time when a number of major banks saw revenues in their card-issuing businesses decline. This was due, in our view, to the advantages of our spend-centric business model compared to their lend-centric models. Robust cardmember spending: Coming on top of double-digit increases a year ago, we were pleased with the 8 percent rise in spending by our cardmembers. By outgrowing most of our major competitors, we continued to gain share of general purpose spending in the U.S. Most regions around the world saw strong volume growth as well, except in Europe, where ﬁ scal problems kept spending ﬂ at to modestly higher. High-quality lending: Although lending is not our primary source of revenue, it is an important contributor. While many of our major competitors experienced declines in their loan base, we grew total loans by 4 percent to $65.2 billion. This growth did not come at the expense of credit quality. No other major card issuer had write-off and past-due rates lower than ours, which speaks to the quality of our cardmembers and improvements in our risk management capabilities. * Adjusted diluted earnings per share from continuing operations, a non-GAAP measure, is calculated by excluding from diluted earnings per share the Q4’12 restructuring charges ($0.25 per share), Membership Rewards expense ($0.19 per share) and cardmember reimbursements ($0.07 per share). 4 A M E R I C A N E X P R E S S C O M P A N Y Well-controlled expenses: We are committed to controlling expenses while also making healthy investments in our future. Going into 2012, we sought to grow operating expenses at a slower rate than revenues. After meeting that goal, we now have a more ambitious one. For the next two years, we aim to hold annual operating expense increases to less than 3 percent. The ﬂ exibility we gain from a well-controlled opex base would help us meet a related objective: to maintain marketing and promotion investments at about 9 percent of revenues. MARKETPLACE MOVES During 2012, we made many moves to better serve our customers and drive commerce, including: • Premium card launches and upgrades that earned more business from high- spending cardmembers • Programs designed to help merchants build their businesses, such as the third annual Small Business Saturday, and enhanced fraud prevention and merchant ﬁ nancing services To Our Shareholders 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition BILLED BUSINESS (in billions) CARDS-IN-FORCE (in millions) 3 8 6 $ 0 2 6 $ 3 1 7 $ 2 2 8 $ 8 8 8 $ . 4 2 9 . 9 7 8 0 . 1 9 . 4 7 9 . 4 2 0 1 08 09 10 11 12 08 09 10 11 12 Billed business rose 8 percent to a record $888 billion on broad-based growth in spending among consumers, small businesses and corporations globally. Higher spending per card, combined with an expanding cardmember base, drove the increase. 5 A M E R I C A N E X P R E S S C O M P A N Y To Our Shareholders • Big signings that expanded our merchant base, most notably Tim Hortons in 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition Canada (How big? Tim’s sells 2 billion cups of coff ee a year.) • Advances in commercial payments, including a new digital payment service that makes it easier for large and midsize companies to manage their billing processes • Expanded partnerships with banks worldwide that issue American Express- branded cards • Advances in our Serve technology platform, enabling mobile commerce innovations and options for people underserved by the traditional banking system (more on those in a moment), and • More rewards off erings with the expansion of our Loyalty Partner business in India and Mexico SHAREHOLDER RETURNS This all adds up to good progress in 2012. We grew customer volumes at a solid pace; invested in a range of promising opportunities; advanced our evolution as a digital services company; and absorbed restructuring costs now that will better position us for our next era of growth. NEW PREMIUM CARD LAUNCHES 2012 saw the introduction of co-branded cards with Morgan Stanley and the ﬁ rst-ever Centurion cards in China with Industrial and Commercial Bank of China (ICBC) and China Merchants Bank (CMB). 6 To Our Shareholders 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition A M E R I C A N E X P R E S S C O M P A N Y The market has reacted favorably. American Express shares delivered a total return of 23.6 percent for the year, outperforming the Dow (up 7.3 percent) and the S&P 500 (up 16.0 percent), but coming in below the S&P Financials (up 28.9 percent). In March, we announced a dividend increase of 11 percent, as well as authorization from our Board to repurchase up to 150 million common shares. Looking ahead, we want to accelerate our momentum and take advantage of the substantial growth opportunities in front of us. I believe our options for growth have expanded over the past ﬁ ve years, and I’m conﬁ dent we will continue to capitalize on them. Here are some of the reasons why: FOUNDATIONAL CHANGES It all starts with a strong foundation for growth, one that we’ve improved greatly in recent years. The ﬁ nancial crisis aff ected companies in diff erent ways. Some failed. Some waited for better times. Others took deliberate actions to adapt, invest and reshape strategies. Those are the companies that came out of the crisis stronger than they went in. I count American Express among them. Today, we have an exceptionally strong capital position, a lower risk proﬁ le, a more reliable funding base, greater liquidity and a more diversiﬁ ed billings base than we did ﬁ ve years ago. These changes make us better able to generate growth and deal with a volatile environment. We have also become more nimble and adaptable. Upgraded technology platforms are increasing productivity and speed-to-market. Redesigned operations are making us more effi cient and improving service quality. And we continue to off er better ways for our customers to interact with us through online and mobile channels. The restructuring plan we recently announced is meant to build upon this progress. One piece of this plan involves reengineering our model in Global Business Travel as we continue the shift toward online channels and automated servicing tools. We’re also streamlining our staff groups across the company so we can concentrate more resources on high-growth areas, optimizing our client management and sales functions, and eliminating duplicate eff orts. 7 A M E R I C A N E X P R E S S C O M P A N Y To Our Shareholders 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition We expect that these changes will result in a net reduction of 5,400 jobs. It’s never easy to make a decision that involves people losing their jobs. We will be parting with highly valued and respected colleagues who have made important contributions to our success. Yet, as diffi cult as this is on a personal level, we believe it’s the right thing to do for the business. In addition, making these changes while we are operating from a position of strength is the best time to do it. Having a lean and ﬂ exible operating structure is a critical piece of our growth strategy. This restructuring program is part of that blueprint. It will reduce our expense base, increase our agility, and make us more effi cient in using our resources to drive growth–even in a slow-growth economy. Ultimately, we believe it will help us continue to adapt and lead in a rapidly changing environment. ADVANTAGES IN A DIGITAL ECONOMY Our industry is being redefined by many forces, including the continued revolution in online and mobile technologies, which is transforming commerce and society. These factors are changing consumer preferences with an emphasis on greater personalization, immediacy and convenience. This is opening up new opportunities for growth that will play to our strengths. It also brings increased competition from traditional rivals and new entrants, all vying for the same customers. We believe American Express has unique assets to succeed in an increasingly digital and mobile economy. As we’ve charted our digital transformation in recent years, we’ve followed a few principles: meet customers in the environment they prefer, connect with them in authentic ways, use our network to create valuable user experiences while building demand for merchants, and constantly reﬁ ne our capabilities. We’re aiming not only to add value at the moment of purchase, but to do it at multiple points in the commerce chain. One example is the way we used our digital assets and relationships to create Small Business Saturday, a national movement to support small businesses across America. In 2012, the third annual Small Business Saturday broke records. About 67 percent of American consumers were aware of Small Business Saturday, and they spent an estimated $5.5 billion at independent merchants on that day alone. 8 A M E R I C A N E X P R E S S C O M P A N Y Then there’s how we are using our closed loop to connect cardmembers and merchants on the most powerful social and digital networks. Our Card Sync technology delivers relevant merchant off ers to cardmembers who sync their cards to their Twitter, Facebook and Foursquare accounts. Off ers are easy and seamless, no codes or coupons are needed, and savings come automatically via statement credits. Last March, we launched a new service for U.S. cardmembers that turns customized Twitter #hashtags into couponless national merchant off ers. Enrolled cardmembers can sync, tweet and save. We “get” the social Internet, e-payments and mobile commerce. As a result, we get a lot of online spending. Our online volumes rose 15 percent in 2012. This performance enabled us to remain the largest biller of online spending. Our closed-loop network is a powerful asset that is only becoming more valuable in the digital age. We continue to seek new ways to use it to drive commerce and create value for buyers and sellers. Our digital capabilities have also broadened the types and numbers of customers we can proﬁ tably serve, whether through our core charge and credit products, or with next-generation stored-value and alternative products. We view assets such as our closed loop, our Serve digital commerce platform, and our rewards platforms as revenue generators that are opening up a range of new business opportunities. To Our Shareholders 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition SMALL BUSINESS SATURDAY Two out of three American consumers were aware of Small Business Saturday this year, and they spent an estimated $5.5 billion at independent merchants that day. MY OFFERS American Express now delivers customized merchant off ers to cardmembers on their mobile phones. 9 A M E R I C A N E X P R E S S C O M P A N Y To Our Shareholders 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition A BROAD FOOTPRINT While our core businesses remain vibrant, we certainly understand the need to keep expanding our revenue sources. We’re moving forward on a number of fronts as we develop new businesses and reach new customer segments. One example, and it ties back to our expanding digital capabilities, is how we’re using our Serve platform to reach customers beyond the traditional proﬁ le of an American Express cardmember. We think this is a versatile tool for consumers in diff erent age groups, those not enamored with the banking system, and those in emerging markets where a piece of plastic is not the ﬁ rst choice, or even a realistic option, to buy something. Take Bluebird, one of our most exciting new products in 2012. Issued by American Express and available at Walmart stores and online, Bluebird is a next-generation alternative to debit and checking accounts. It combines prepaid with online, offl ine and mobile capabilities to help customers better manage and control their everyday ﬁ nances. And, it’s bringing in those new customers we want. So far, 85 percent of Bluebird enrollees are new to American Express. Nearly half of them are under the age of 35. We’re also expanding our footprint through Loyalty Partner, a business we acquired in 2011. Loyalty Partner runs coalition rewards programs that enable customers to save when they shop at participating merchants. This is a big business: 50 million enrollees, up 38 percent over the last year. Loyalty BLUEBIRD FROM AMERICAN EXPRESS Available at Walmart stores and online, Bluebird is a next-generation alternative to debit and checking accounts. 1 0 A M E R I C A N E X P R E S S C O M P A N Y Partner got its start in Germany, expanded to India where it’s growing rapidly, and launched in Mexico in 2012. It’s bringing engaged customers to American Express in key international markets. Performance marketing is a promising opportunity for our company, and Loyalty Partner is one way we are expanding those services. Merchants pay fees to Loyalty Partner to improve the eff ectiveness of their marketing investments, acquire more customers and gain greater revenue from existing customers. In Germany, for example, Loyalty Partner used its targeted off er channel to put over 250 million merchant off ers in front of consumers last year, achieving redemption rates far higher than traditional marketing channels. Serve, Bluebird, Loyalty Partner and other early-stage ventures are helping us redeﬁ ne the scope and relevance of our company. To Our Shareholders 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition CUSTOMER FOCUS Going from the very new to the very old, our decades-long commitment to service is another advantage that serves us well today. As long as there has been an American Express, we’ve aspired to go above and beyond for customers by providing uncommon care. Today, we’re widely recognized as a leader in customer satisfaction. Our sixth straight J.D. Power and Associates award, an honor that I mentioned earlier, is a terriﬁ c example. We’ve won many other awards for service and product excellence as well, from the United Kingdom to Mexico to India. Our good reputation spans continents. We’re proud of our industry awards, but we pay even closer attention to what our customers tell us directly. Our “recommend to a friend” scores have improved by more than 30 percent over the last three years. We’ve also improved customer retention by about 40 percent over the last ﬁ ve years. This says a lot about the added value and high-quality service we provide to our customers. It also made the news we received last October all the more diffi cult to experience. 1 1 A M E R I C A N E X P R E S S C O M P A N Y To Our Shareholders 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition After a lengthy review of our U.S. card practices, several regulators determined that American Express failed to follow consumer laws in a number of instances over the past few years. The issues involved several areas, including card solicitations, late fees for charge cards and debt collection practices. In general, they stemmed from what the regulators found were customer disclosures that could and should have been clearer, misinterpretation of new and evolving regulations, and certain process-oriented errors. We worked closely with the regulators throughout their reviews. In fact, we brought some of the problems to their attention. We have taken responsibility for correcting the issues and strengthening controls to help prevent future mistakes. The review covered a period going back several years. Since that time, we’ve made signiﬁ cant investments to expand and enhance our compliance program. These eff orts will surely continue. As a result of October’s enforcement actions, we agreed to pay $27.5 million in ﬁ nes and establish an $85 million fund for cardmember refunds. Our own ongoing analyses of cardmember inquiries, complaints and account records identiﬁ ed an additional $153 million in reimbursements for various types of transactions dating back several years, which we recognized in the fourth quarter. Beyond the ﬁ nancial costs, our main concern is safeguarding the American Express brand and our relationships with customers. Compliance is more critical than ever, given the heightened scrutiny and expectations of regulators and the public. The bar has been raised for everyone in our industry, and ﬁ nes against COMMITMENT TO CUSTOMERS We received our sixth straight J.D. Power and Associates award for “Highest Customer Satisfaction Among Credit Card Companies.” 1 2 To Our Shareholders 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition A M E R I C A N E X P R E S S C O M P A N Y financial services companies have increased sharply. In this environment especially, we need to make sure that American Express continues to stand out for all the right reasons–extraordinary service, integrity, and fair and transparent treatment of customers. As I’ve told our people, we have to make sure that our products and services work as intended, our communications are clear and accurate, marketing off ers are fulﬁ lled as stated, and that we see everything from the vantage point of our customers. In the end, we always have to ask ourselves, “Is this the way I would want to be treated?” Much has been said about the increased regulatory burden for companies in our industry. We don’t view it as a burden. We view it as a responsibility. After all, regulators want what we want: to make sure customers understand our products and are treated well. Putting our customers ﬁ rst is the right thing to do. It’s the reason we have the most satisﬁ ed cardmembers in the industry today. It’s also consistent with our brand heritage and business philosophy. Continuing this tradition as a customer- centric organization will help us grow. BOARD OF DIRECTORS As we strive to do our best for our shareholders and customers, we are fortunate to be able to rely on the leadership and vision of our Board of Directors. It’s my pleasure to work with this distinguished group. Since my last letter to shareholders, we’ve had several changes to the Board that I want to note for you. Daniel Akerson did not stand for re-election in 2012 in order to devote more time to his duties as chairman and CEO of General Motors, and Edward Miller and Jan Leschly will both reach mandatory retirement age in 2013. I want to thank Dan, Ed and Jan for their many years of service to American Express. These exceptional leaders have been truly committed to our company’s success and passionate advocates for our shareholders. Meanwhile, we have made three outstanding additions to the Board. In 2012, we welcomed Dr. Daniel Vasella, former chairman and CEO of Novartis. Dan helped to make Novartis a worldwide leader and standard setter in the healthcare industry. We also elected two new directors in 2013 whose appointments will become eff ective on March 1: Anne Lauvergeon and Samuel Palmisano. Anne, 1 3 A M E R I C A N E X P R E S S C O M P A N Y To Our Shareholders 2012 Financial Results Marketplace Moves Shareholder Returns Foundational Changes Advantages in a Digital Economy A Broad Footprint Customer Focus Board of Directors Change and Tradition currently partner and managing director of Effi ciency Capital, has built and led innovative companies at the intersection of technology, energy and natural resources. Sam, the former chairman, president and CEO of IBM, headed one of the world’s most respected companies, and helped IBM to shape many trends that are transforming technology and commerce. The expertise and vision that Dan, Anne and Sam bring to us will make our Board that much stronger. CHANGE AND TRADITION I’m proud to lead a company that reimagines what’s possible and adapts to change, yet stays true to the principles that made it successful in the ﬁ rst place. It’s safe to say that the pace of change around us will only accelerate, and the degree of diffi culty will only increase. We understand that and are prepared for the challenge. There’s also tremendous opportunity ahead of us, measured in trillions of dollars of untapped commerce potential across consumer, small business and commercial payments. We are ready to capture a signiﬁ cant share of this spending as it migrates away from cash. We’re also intent on building out a broader range of services that create more value for merchants and cardmembers. We have the business model, the brand and the entrepreneurial spirit to get it done. Sincerely, KENNETH I. CHENAULT Chairman & CEO American Express Company February 22, 2013 1 4 2012 FINANCIAL RESULTS 16 FINANCIAL REVIEW 57 MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING 58 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM 59 INDEX TO CONSOLIDATED FINANCIAL STATEMENTS 60 CONSOLIDATED FINANCIAL STATEMENTS 65 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 114 CONSOLIDATED FIVE-YEAR SUMMARY OF SELECTED FINANCIAL DATA 115 COMPARISON OF FIVE-YEAR TOTAL RETURN TO SHAREHOLDERS A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW FINANCIAL REVIEW The financial section of American Express Company’s (the Company) Annual Report consists of this Financial Review, the to the Consolidated Financial Statements and the Notes Consolidated Financial Statements. The following discussion is designed to provide perspective and understanding regarding the Company’s consolidated financial condition and results of operations. Certain key terms are defined in the Glossary of Selected Terminology, which begins on page 52. This Financial Review and the Notes to the Consolidated Financial Statements exclude discontinued operations unless otherwise noted. EXECUTIVE OVERVIEW BUSINESS INTRODUCTION American Express is a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success. The Company’s principal products and services are charge and credit payment card products and travel-related services offered to consumers and businesses around the world. The Company’s range of products and services include: (cid:2) charge and credit card products; (cid:2) expense management products and services; (cid:2) consumer and business travel services; (cid:2) stored-value products such as Travelers Cheques and other prepaid products; (cid:2) network services; (cid:2) merchant acquisition and processing, servicing and settlement, and point-of-sale, marketing and information products and services for merchants; and (cid:2) fee services, including fraud prevention services and the design of customized customer loyalty and rewards programs. The Company’s products and services are sold globally to diverse customer groups, including consumers, small businesses, mid- sized companies and large corporations. These products and services are sold through various channels, including direct mail, online applications, in-house and third-party sales forces and direct response advertising. The Company competes in the global payments industry with charge, credit and debit card networks, issuers and acquirers, as well as evolving alternative payment mechanisms, systems and products. As the payments industry continues to evolve, the Company is facing increasing competition from non-traditional players, telecom providers and software-as-a-service providers, that leverage new technologies and customers’ existing charge and credit card accounts and bank relationships fee-based solutions. The Company is transforming its existing businesses and creating new products the digital marketplace as it increases its share of online spend, enhances to create payment or other such as online networks, and services for customers’ digital experiences and develops platforms for online and mobile commerce. The Company’s products and services generate the following types of revenue for the Company: (cid:2) Discount revenue, which is the Company’s largest revenue source, represents fees generally charged to merchants when cardmembers use their cards to purchase goods and services at merchants on the Company’s network; (cid:2) Net card fees, which represent revenue earned for annual card membership fees; (cid:2) Travel commissions and fees, which are earned by charging a transaction or management fee for airline or other travel- related transactions; (cid:2) Other commissions and fees, which are earned on foreign exchange conversions and card-related fees and assessments; (cid:2) Other revenue, which represents insurance premiums earned from cardmember insurance programs, travel and other revenues arising from contracts with partners of our Global Network Services (GNS) business (including royalties and signing fees), publishing revenues and other miscellaneous revenue and fees; and (cid:2) Interest on loans, which principally represents interest income earned on outstanding balances. In addition to funding and operating costs associated with these types of revenue, other major expense categories are related to marketing and reward programs that add new cardmembers and promote cardmember loyalty and spending, and provisions for cardmember credit and fraud losses. FINANCIAL TARGETS The Company seeks to achieve three financial targets, on average and over time: (cid:2) Revenues net of interest expense growth of at least 8 percent; (cid:2) Earnings per share (EPS) growth of 12 to 15 percent; and (cid:2) Return on average equity (ROE) of 25 percent or more. If the Company achieves its EPS and ROE targets, it will seek to return on average and over time approximately 50 percent of the capital it generates to shareholders as dividends or through the repurchases of common stock, which may be subject to certain regulatory restrictions as described herein. FORWARD-LOOKING STATEMENTS AND NON-GAAP MEASURES Certain of the statements in this Annual Report are forward- looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Refer to the “Forward-Looking Statements” section below. In addition, certain information included within this Annual Report constitute non-GAAP financial measures. The Company’s calculations of non-GAAP 16 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW financial measures may differ from the calculations of similarly titled measures by other companies. BANK HOLDING COMPANY The Company is a bank holding company under the Bank Holding Company Act of 1956 and the Federal Reserve Board (Federal Reserve) is the Company’s primary federal regulator. As to the Federal Reserve’s subject such, regulations, policies and minimum capital standards. the Company is CURRENT ECONOMIC ENVIRONMENT/OUTLOOK The Company’s results for 2012 continued to reflect strong spending growth and credit performance in both the United States and internationally. The rate of growth was, however, slower than in the prior year, reflecting in part the impact of a challenging global economic environment. The Company also saw its average loans continue to grow modestly year over year, leading to a 6 percent growth in net interest income while lending loss rates are near all-time lows. The positive impacts of strong billings and loan growth were offset by lower lending reserve releases this year as compared to the prior year, and three charges taken in the fourth quarter of 2012, related to restructuring of $400 million, Membership Rewards estimation process enhancements of $342 million and cardmember reimbursements of $153 million, in addition to amounts incurred in prior quarters during the year. In 2010 and 2011 the Company saw operating expenses increase as a result of its strategy to invest in the business in light of the favorable impacts of lending reserve releases and the settlement proceeds from Visa and MasterCard. In 2012, the Company’s objective was to grow operating expenses at a slower pace than revenue growth. Adjusting for the fourth quarter restructuring charge, as well as the Visa and MasterCard settlement payments recognized in 2011, the Company was successful in achieving this objective. The Company believes the restructuring charge taken in the fourth quarter will help to make its cost structure leaner and more efficient. The Company’s aim is to grow operating expenses at an annual rate of less than 3 percent in both 2013 and 2014, with the 2012 operating expenses, excluding the restructuring charge, as the base. The Company will seek to invest in growth opportunities in the United States and internationally and will aim to keep marketing and promotion expenses at approximately 9 percent of revenues. of Membership Rewards The Company recognized a $342 million charge in the fourth quarter reflecting enhancements to the process that estimates redemptions by U.S. cardmembers. In particular, the changes increased the global Ultimate Redemption Rate (URR) by approximately 100 basis points, resulting in a URR of 94 percent, representing the estimate of the amount of earned points that will ultimately be redeemed by cardmembers. points 17 The regulatory environment continues to evolve and has heightened the focus that all financial companies, including the Company, must have on their controls and processes. Additional enhanced compliance regulation, regulatory enforcement had an impact on the Company. The review of products and practices will be a continuing focus of regulators, as well as by the Company. increased efforts and In addition, Competition remains extremely intense across the Company’s the global economic environment businesses. remains uneven. While the Company’s business is diversified, including the corporate card business, a large international business and GNS partners around the world, any impact of potential U.S. income tax law changes and continued budget and debt ceiling discussions in Washington remains uncertain. In addition, instability in Europe could further adversely affect global economic conditions, including continued pressure on consumer and corporate confidence and spending, and cause disruptions of the debt, equity and foreign exchange markets. Europe accounted for approximately 11 percent of the Company’s total billed business for the year ended December 31, 2012. the current RESTRUCTURING INITIATIVES The Company recently committed to undertake a companywide restructuring plan designed to contain future operating expenses, adapt parts of the business as more customers transact online or for through mobile channels, and provide additional and internationally. The to the plan total approximately $400 million pre-tax (approximately $287 million after-tax), which the Company recognized in the fourth quarter of 2012. The total charges include approximately $370 million pre-tax (approximately $265 million after-tax) in employee severance obligations and other employee-related costs. resources the in the United States relating growth initiatives charges the the areas, the shift optimizing Company’s A major portion of the Company continues restructuring plan involves reengineering the Company’s model in its Global Business Travel group as toward online channels and automated servicing tools. It will also include streamlining its staff groups to concentrate more resources in high-growth client management and eliminating duplicate efforts, while continuing to maintain the right focus and resources on risk and control in the activities. The restructuring is expected to result elimination of approximately 5,400 jobs in the aggregate. Those reductions are expected to be partly offset by jobs the Company anticipates to add during the year. Overall staffing levels by year- end 2013 are expected to be 4 to 6 percent less than the current total of 63,500. The restructuring plan is expected to be substantially completed by the end of 2013. The Company estimates that substantially all of the costs will result in future cash expenditures. A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW CRITICAL ACCOUNTING ESTIMATES Refer to Note 1 to the Consolidated Financial Statements for a summary of significant accounting policies referenced, as applicable, to other financial statement footnotes. Certain of the Company’s accounting policies that require significant management assumptions and judgments are set forth below. the Company’s RESERVES FOR CARDMEMBER LOSSES Reserves for cardmember losses represent management’s best estimate of in the Company’s outstanding portfolio of cardmember loans and receivables, as of the balance sheet date. the probable losses inherent In estimating these losses management uses statistical models that take into account several factors, including loss migration rates, historical losses and recoveries, portfolio specific risk and indicators, concentration of credit risk. Management also considers other external environmental for cardmember losses. in establishing reserves risk management initiatives current factors The process of estimating these reserves requires a high degree of judgment. To the extent historical credit experience updated for external environmental trends is not indicative of future performance, actual significantly from management’s judgments and expectations, resulting in either higher or lower future provisions for cardmember losses. could differ losses As of December 31, 2012, an increase (decrease) in write-offs equivalent loans and to 20 basis points of cardmember receivables balances at such date would increase (decrease) the provision for cardmember losses by approximately $215 million. This sensitivity analysis is provided as a hypothetical scenario to assess the sensitivity of the provision for cardmember losses. It does not represent management’s expectations for write-offs in the future, nor does it include how other portfolio factors such as loss migration rates or recoveries, or the amount of outstanding balances, may impact the level of reserves for cardmember losses and the corresponding impact on the provision for cardmember losses. LIABILITY FOR MEMBERSHIP REWARDS EXPENSE The Membership Rewards program is the largest card-based rewards program in the industry. Eligible cardmembers can earn points for purchases charged on most of the Company’s card products. Certain types of purchases allow cardmembers to also earn bonus points. Membership Rewards points are redeemable for a broad variety of rewards including travel, entertainment, retail certificates and merchandise. Points typically do not expire and there is no limit on the number of points a cardmember may earn. The Company records a Membership Rewards liability that represents the estimated cost of points earned that are expected to be redeemed. The liability reflects management’s judgment regarding ultimate redemptions and associated redemption costs. Management uses statistical and actuarial models to estimate ultimate redemption rates of points earned to date by current cardmembers based on redemption trends of current enrollees, card product type, enrollment tenure, card spend levels and credit attributes. A weighted-average cost per point redeemed during the previous twelve months, adjusted as appropriate for recent changes in redemption costs, including mix of rewards redeemed, is used to estimate redemption costs. Management and liability periodically assumptions based on developments in redemption patterns, cost per point redeemed, partner contract changes and other factors. estimation process evaluates its The liability for the estimated cost of earned points expected to be redeemed is impacted over time by enrollment levels, points earned and redeemed, and the weighted-average cost per point, by influenced which other by reward cardmembers, Membership Rewards program changes. redemption choices made by offerings partners and is rewards current period marketing, promotion, Changes in the URR and weighted-average cost per point have the effect of either increasing or decreasing the liability through the and cardmember services expense by an amount estimated to cover the cost of all points previously earned but not yet redeemed by current enrollees as of the end of the reporting period. As of December 31, 2012, an increase in the estimated URR of current enrollees of 100 basis points would increase the balance sheet liability and corresponding expense for the cost of Membership Rewards by approximately $270 million. Similarly, an increase in the weighted-average cost (WAC) per point of 1 basis point would increase the balance sheet liability and corresponding expense for the cost of Membership Rewards by approximately $80 million. FAIR VALUE MEASUREMENT securities and derivative investment The Company holds instruments that are carried at fair value on the Consolidated Balance Sheets. Management makes assumptions and judgments when estimating the fair values of these financial instruments. In accordance with fair value measurement and disclosure guidance, is to the objective of a fair value measurement determine the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date based on the principal or, in the absence of a principal, most advantageous market for the specific asset or liability. The disclosure guidance establishes a three-level hierarchy of inputs to valuation techniques used to measure fair value. The fair value hierarchy gives the highest priority to the measurement of fair value based on unadjusted quoted prices in active markets for identical assets or liabilities (Level 1), followed by the measurement of fair value based on pricing models with significant observable inputs (Level 2), with the lowest priority given to the measurement of fair value based on pricing models with significant unobservable inputs (Level 3). The Company does not have any Level 3 assets measured on a recurring basis. Refer to Note 3 to the Consolidated Financial Statements. 18 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW Investment Securities The Company’s investment securities are mostly composed of fixed-income securities issued by states and municipalities as well as the U.S. Government and Agencies. quality of the issuer, or the impact of market interest rates on the investment securities. Any such changes could result in the Company recognizing an other-than-temporary impairment loss through earnings. for the Company’s fair market values investment The securities, including investments comprising defined benefit pension plan assets, are obtained primarily from pricing services engaged by the Company. For each security, the Company receives one price from a pricing service. The fair values provided by the pricing services are estimated using pricing models, where the inputs to those models are based on observable market inputs or recent trades of similar securities. The pricing services did not apply any adjustments to the pricing models used as of December 31, 2012 and 2011. In addition, the Company did not apply any adjustments to prices received from the pricing services. The Company reaffirms its understanding of the valuation techniques used by its pricing services at least annually. In addition, the Company corroborates the prices provided by its pricing services for reasonableness by comparing the prices from the respective pricing services to valuations obtained from different pricing sources as well as comparing prices to the sale prices received from sold securities at least quarterly. for fair value In the measurement of the Company’s investment securities, even though the underlying inputs used in the pricing models are directly observable from active markets or recent trades of similar securities in inactive markets, the pricing models do entail a certain amount of subjectivity and therefore differing judgments in how the underlying inputs are modeled could result in different estimates of fair value. Such requires securities determination Other-Than-Temporary Impairment of Investment Securities Realized losses are recognized when management determines that a decline in the fair value of investment securities is other- judgment than-temporary. regarding the amount and timing of recovery. The Company reviews and evaluates its investment securities at least quarterly, and more often as market conditions may require, to identify that have indications of other-than- investment temporary impairments. The Company considers several factors when evaluating debt for other-than-temporary impairment, including the determination of the extent to which a decline in the fair value of a security is due to increased default risk for the specific issuer or market interest rate risk. With respect the Company assesses whether it has the intent to sell the investment securities and whether it is more likely than not that the Company will be required to sell the investment securities before recovery of any unrealized losses. interest rate risk, to market securities In determining whether any of the Company’s investment securities are other-than-temporarily impaired, a change in facts and circumstances could lead to a change in management judgment about the Company’s view on collectibility and credit 19 Derivative Instruments The Company’s primary derivative instruments are interest rate foreign currency forward agreements, cross-currency swaps, swaps and a total return swap relating to a foreign equity investment. The fair value of the Company’s derivative instruments is estimated by using either a third-party valuation service that uses proprietary pricing models, or by internal pricing models, where the inputs to those models are readily observable from actively quoted markets. The Company reaffirms its understanding of the valuation techniques used by a third-party valuation service at least annually. To mitigate credit risk arising from the Company’s derivative instruments, counterparties are required to be pre-approved and rated as investment grade. In addition, the Company manages certain counterparty credit risks by exchanging cash and noncash support agreements. The collateral under noncash collateral does not reduce the derivative balance reflected in the other assets line but effectively reduces risk exposure as it is available in the event of counterparty default. the Company’s Based on the assessment of credit risk of derivative counterparties, the Company does not have derivative positions that warrant credit valuation adjustments. executed credit In the measurement of fair value for the Company’s derivative instruments, although the underlying inputs used in the pricing models are readily observable from actively quoted markets, the pricing models do entail a certain amount of subjectivity and, therefore, differing judgments in how the underlying inputs are modeled could result in different estimates of fair value. GOODWILL RECOVERABILITY Goodwill represents the excess of acquisition cost of an acquired company over the fair value of assets acquired and liabilities assumed. In accordance with U.S. generally accepted accounting principles (GAAP), goodwill is not amortized but is tested for impairment at the reporting unit level annually or when events or circumstances arise, such as adverse changes in the business climate, that would more likely than not reduce the fair value of the reporting unit below its carrying value. The Company assigns goodwill to its reporting units for the purpose of impairment testing. A reporting unit is defined as either an operating segment or a business that is one level below an operating segment for which discrete financial information is regularly reviewed by the operating segment manager. The goodwill impairment test utilizes a two-step approach. The first step in the impairment test identifies whether there is potential impairment by comparing the fair value of a reporting unit to its carrying amount, including goodwill. If the fair value A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW In establishing a liability for an unrecognized tax benefit, assumptions may be made in determining whether, and the extent to which, a tax position should be sustained. A tax position is recognized only when it is more likely than not to be sustained upon examination by the relevant taxing authority based on its technical merits. The amount of tax benefit recognized is the largest benefit that management believes is more likely than not to be realized on ultimate settlement. As new information becomes available, the Company evaluates its tax positions, and adjusts its unrecognized tax benefits, as appropriate. Tax benefits ultimately realized can differ from amounts previously recognized due to uncertainties, with any such differences generally impacting the provision for income tax. Deferred Tax Asset Realization Deferred tax assets and liabilities are determined based on the differences between the financial statement and tax bases of assets and liabilities using the enacted tax rates expected to be in effect for the years in which the differences are expected to reverse. Since deferred taxes measure the future tax effects of items recognized in the Consolidated Financial Statements, certain estimates and assumptions are required to determine whether it is more likely than not that all or some portion of the benefit of a deferred tax asset will not be realized. In making this assessment, management analyzes and estimates the impact of future taxable income, reversing temporary differences and available tax planning strategies. These assessments are performed quarterly, taking into account any new information. Changes in facts or circumstances can lead to changes in the ultimate realization of deferred tax assets due to uncertainties. of a reporting unit is less than its carrying amount, the second step of required to measure any impairment loss. the impairment test is The Company uses a combination of discounted cash flow methods and market multiples valuation methods in estimating the fair value of its reporting units. When using discounted cash flow models, the Company estimates future cash flows using the reporting unit’s internal five-year forecast and a terminal value calculated using a growth rate that management believes is appropriate in light of current and expected future economic conditions. The Company then applies a discount rate to discount these future cash flows to arrive at a net present value, which represents the estimated fair value of applied reporting unit. The discount approximates the Company’s expected cost of equity financing, determined using a capital asset pricing model. rate the the carrying value; accordingly, The fair value of each of the Company’s reporting units exceeds the Company has concluded goodwill is not impaired as of December 31, 2012. The Company could be exposed to increased risk of goodwill future operating results or macroeconomic impairment current conditions differ assumptions. significantly from management’s if INCOME TAXES The Company is subject to the income tax laws of the United States, its states and municipalities and those of the foreign jurisdictions in which the Company operates. These tax laws are complex, and the manner in which they apply to the taxpayer’s facts is sometimes open to interpretation. In establishing a provision for income tax expense, the Company must make judgments about the application of inherently complex tax laws. Unrecognized Tax Benefits The Company establishes a liability for unrecognized tax benefits, which are the differences between a tax position taken or expected to be taken in a tax return and the benefit recognized in the financial statements. 20 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW AMERICAN EXPRESS COMPANY CONSOLIDATED RESULTS OF OPERATIONS Refer to the “Glossary of Selected Terminology” for the definitions of certain key terms and related information appearing in the tables within this section. Beginning the first quarter of 2012, the Company revised the income statement reporting of annual membership card fees on lending products, increasing net card fees and reducing interest on loans. Amounts presented in prior periods for this item and certain other amounts have been reclassified to conform to the current period presentation. This change has no impact on total revenues net of interest expense in the consolidated statements of income or the net interest yield on cardmember loans statistic, a non-GAAP measure, as reported in the Company’s selected statistical tables. SUMMARY OF THE COMPANY’S FINANCIAL PERFORMANCE Years Ended December 31, (Millions, except percentages, per share amounts and ratio data) Total revenues net of interest expense Provisions for losses Expenses Income from continuing operations Net income Earnings per common share from continuing operations — diluted(a) Earnings per common share — diluted(a) Return on average equity(b) Return on average tangible common equity(c) 2012 2011 2010 $ $ $ $ $ $ $ $ 31,582 $ 1,990 $ 23,141 4,482 $ 4,482 $ 3.89 $ 3.89 $ 23.1% 29.2% $ $ $ $ $ $ $ 29,962 1,112 21,894 4,899 4,935 4.09 4.12 27.7% 35.8% $ $ $ $ $ $ $ 27,582 2,207 19,411 4,057 4,057 3.35 3.35 27.5% 35.1% Change 2012 vs. 2011 Change 2011 vs. 2010 1,620 878 1,247 (417) (453) (0.20) (0.23) 5 % 79 % 6 % (9)% (9)% (5)% (6)% $ $ $ $ $ $ $ 2,380 (1,095) 2,483 842 878 0.74 0.77 9 % (50)% 13 % 21 % 22 % 22 % 23 % (a) Earnings per common share from continuing operations — diluted and Earnings per common share — diluted were both reduced by the impact of earnings allocated to participating share awards and other items of $49 million, $58 million and $51 million for the years ended December 31, 2012, 2011 and 2010, respectively. (b) ROE is computed by dividing (i) one-year period net income ($4.5 billion, $4.9 billion and $4.1 billion for 2012, 2011 and 2010, respectively) by (ii) one-year average total shareholders’ equity ($19.4 billion, $17.8 billion and $14.8 billion for 2012, 2011 and 2010, respectively). (c) Return on average tangible common equity, a non-GAAP measure, is computed in the same manner as ROE except the computation of average tangible common equity, a non-GAAP measure, excludes from average total shareholders’ equity, average goodwill and other intangibles of $4.2 billion, $4.2 billion and $3.3 billion as of December 31, 2012, 2011 and 2010, respectively. The Company believes return on average tangible common equity is a useful measure of the profitability of its business. SELECTED STATISTICAL INFORMATION Years Ended December 31, Card billed business: (billions) United States Outside the United States Total Total cards-in-force: (millions) United States Outside the United States Total Basic cards-in-force: (millions) United States Outside the United States Total Average discount rate Average basic cardmember spending (dollars)(a) Average fee per card (dollars)(a) Average fee per card adjusted (dollars)(a) 2012 2011 2010 Change 2012 vs. 2011 Change 2011 vs. 2010 $ $ $ $ $ 590.7 297.7 888.4 52.0 50.4 102.4 40.3 40.5 80.8 $ $ 542.8 279.4 822.2 $ $ 50.6 46.8 97.4 39.3 37.4 76.7 479.3 234.0 713.3 48.9 42.1 91.0 37.9 33.7 71.6 2.52% 2.54% 2.55% 15,720 39 43 $ $ $ 14,881 39 43 $ $ $ 13,259 38 41 9% 7% 8% 3% 8% 5% 3% 8% 5% 6% —% —% 13% 19% 15% 3% 11% 7% 4% 11% 7% 12% 3% 5% (a) Average basic cardmember spending and average fee per card are computed from proprietary card activities only. Average fee per card is computed based on net card fees, including the amortization of deferred direct acquisition costs divided by average worldwide proprietary cards-in-force. The adjusted average fee per card, which is a non-GAAP measure, is computed in the same manner, but excludes amortization of deferred direct acquisition costs. The amount of amortization excluded was $257 million, $219 million and $207 million for the years ended December 31, 2012, 2011 and 2010, respectively. The Company presents adjusted average fee per card because the Company believes this metric presents a useful indicator of card fee pricing across a range of its proprietary card products. 21 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW AMERICAN EXPRESS COMPANY SELECTED STATISTICAL INFORMATION As of or for the Years Ended December 31, (Millions, except percentages and where indicated) Worldwide cardmember receivables Total receivables (billions) Loss reserves Beginning balance Provisions(a) Other additions(b) Net write-offs(c) Other deductions(d) Ending balance % of receivables Net write-off rate — principal — USCS(e) Net write-off rate — principal and fees — USCS(e) 30 days past due as a % of total — USCS Net loss ratio as a % of charge volume — ICS/GCS 90 days past billing as a % of total — ICS/GCS Worldwide cardmember loans Total loans (billions) Loss reserves Beginning balance Adoption of GAAP consolidation standard(f) Provisions (a) Other additions(b) Net write-offs — principal(c) Net write-offs — interest and fees(c) Other deductions(d) Ending balance Ending Reserves — principal Ending Reserves — interest and fees % of loans % of past due Average loans (billions) Net write-off rate — principal only(e) Net write-off rate — principal, interest and fees(e) 30 days past due as a% of total Net interest income divided by average loans(g) Net interest yield on cardmember loans(g) 2012 2011 2010 Change 2012 vs. 2011 Change 2011 vs. 2010 10 % (29)% 37 % 7 % (6)% 1 % 13 % 3 % 12 % # (90)% 32 % (47)% (44)% 70 % (49)% (49)% (41)% $ $ $ $ $ $ $ $ $ $ $ 42.8 438 601 141 (640) (112) $ $ 40.9 386 603 167 (560) (158) 428 $ 438 $ 1.0% 1.9% 2.1% 1.8% 0.10% 0.9% 65.2 1,874 — 1,031 118 (1,280) (157) (115) 1,471 1,423 48 2.3% 182% 61.5 2.1% 2.3% 1.2% 7.5% 9.1% $ $ $ $ $ $ 1.1% 1.7% 1.9% 1.9% 0.09% 0.9% 62.6 3,646 — 145 108 (1,720) (201) (104) 1,874 1,818 56 3.0% 206% 59.1 2.9% 3.3% 1.5% 7.4% 9.1% $ $ $ $ $ $ 5 % 13 % — % (16)% 14 % (29)% (2)% 37.3 546 439 156 (598) (157) 386 1.0% 1.6% 1.8% 1.5% 0.16% 0.9% 60.9 4 % (49)% — % # 9 % (26)% (22)% 11 % (22)% (22)% (14)% 3,268 2,531 1,445 82 (3,260) (359) (61) 3,646 3,551 95 6.0% 287% 58.4 5.6% 6.2% 2.1% 8.0% 9.7% 4 % 1 % denotes a variance greater than 100 percent. # (a) Provisions for principal (resulting from authorized transactions) and fee reserve components. (b) Provisions for unauthorized transactions. (c) Consists of principal (resulting from authorized transactions) interest and/or fees, less recoveries. (d) For cardmember receivables, includes net write-offs resulting from unauthorized transactions of $(141) million, $(161) million and $(148) million for the years ended December 31, 2012, 2011 and 2010, respectively; foreign currency translation adjustments of $2 million, $(2) million and $1 million for the years ended December 31, 2012, 2011 and 2010, respectively; cardmember bankruptcy reserves of $18 million, nil and nil for the years ended December 31, 2012, 2011 and 2010, respectively; and other items of $9 million, $5 million and $(10) million for the years ended December 31, 2012, 2011 and 2010, respectively. For cardmember loans, includes net write-offs for unauthorized transactions of $(116) million, $(103) million and $(78) million for the years ended December 31, 2012, 2011 and 2010, respectively; foreign currency translation adjustments of $7 million, $(2) million and $23 million for the years ended December 31, 2012, 2011 and 2010, respectively; cardmember bankruptcy reserves of $4 million, nil and nil for the years ended December 31, 2012, 2011 and 2010, respectively; and other items of $(10) million, $1 million and $(6) million for the years ended December 31, 2012, 2011 and 2010, respectively. Cardmember bankruptcy reserves were classified as other liabilities in prior periods. (e) The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because the Company’s practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented. (f) Upon the adoption of accounting standards related to transfers of financial assets and consolidation of VIEs, which resulted in the consolidation of the American Express Credit Account Master Trust beginning January 1, 2010, $29.0 billion of additional cardmember loans along with a $2.5 billion loan loss reserve were recorded on the Company’s Consolidated Balance Sheets. (g) Refer to the following table for the calculation of net interest yield on cardmember loans, a non-GAAP measure, net interest income divided by average loans, a GAAP measure, and the Company’s rationale for presenting net interest yield on cardmember loans. 22 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW Calculation of Net Interest Yield on Cardmember Loans Years Ended December 31, (Millions, except percentages and where indicated) Net interest income Exclude: 2012 2011 2010 $ 4,628 $ 4,376 $ 4,650 Interest expense not attributable to the Company’s cardmember loan portfolio 1,366 1,445 1,537 Interest income not attributable to the (cid:2) A $342 million ($212 million after-tax) expense reflecting enhancements future process redemptions of Membership Rewards points by U.S. cardmembers; estimates that the to (cid:2) A $153 million ($95 million after-tax) charge related to cardmember in addition to amounts incurred in prior quarters during the year; and fourth quarter, reimbursements in the (cid:2) A $146 million tax benefit related to the realization of certain Company’s cardmember loan portfolio (401) (476) (558) foreign tax credits. Adjusted net interest income(a) Average loans (billions) Exclude: Unamortized deferred card fees, net of direct acquisition costs of cardmember loans, and other (billions) $ $ 5,593 61.5 $ $ 5,345 59.1 $ $ 5,629 58.4 (0.2) (0.1) (0.1) Adjusted average loans (billions)(a) $ 61.3 $ 59.0 $ 58.3 Net interest income divided by average loans Net interest yield on cardmember loans(a) 7.5% 9.1% 7.4% 9.1% 8.0% 9.7% (a) Net interest yield on cardmember loans, adjusted net interest income, and adjusted average loans are non-GAAP measures. The Company believes adjusted net to investors because they are components of net interest yield on cardmember loans, which provides a measure of profitability of the Company’s cardmember loan portfolio. income and adjusted average loans are useful interest consolidated CONSOLIDATED RESULTS OF OPERATIONS FOR THE THREE YEARS ENDED DECEMBER 31, 2012 from continuing The Company’s operations decreased $417 million or 9 percent, and diluted EPS in 2012 as from continuing operations decreased by $0.20, compared to the prior year. Consolidated income from continuing operations increased $842 million or 21 percent, and diluted EPS from continuing operations increased by $0.74, in 2011 as compared to the prior year. income Consolidated net income for 2012, 2011 and 2010 was $4.5 billion, $4.9 billion and $4.1 billion, respectively. Net income included income from discontinued operations of nil, $36 million and nil for 2012, 2011 and 2010, respectively. The Company’s total revenues net of interest expense, total expenses and total provisions for losses increased approximately 5 percent, 6 percent and 79 percent, respectively, in 2012 as compared to the prior year. The Company’s total revenues net of interest expense and total expenses increased by approximately 9 percent and 13 percent, respectively, while total provisions for losses decreased by 50 percent in 2011 as compared to the prior year. Results from continuing operations for 2012 included: (cid:2) $461 million ($328 million after-tax) of net charges for costs related to the Company’s reengineering initiatives, including a $400 million ($287 million after-tax) restructuring charge in the fourth quarter; 23 Results from continuing operations for 2011 included: (cid:2) $300 million and $280 million ($186 million and $172 million related to the MasterCard and Visa litigation after-tax) settlements, respectively; (cid:2) A $188 million ($117 million after-tax) expense reflecting enhancements future process redemptions of Membership Rewards points by U.S. cardmembers; estimates that the to (cid:2) $153 million ($106 million after-tax) of net charges for costs related to the Company’s reengineering initiatives; and (cid:2) Tax benefits of $102 million and $77 million related to the favorable resolution of certain prior years’ tax items and the realization of certain foreign tax credits, respectively. Results from continuing operations for 2010 included: (cid:2) $600 million and $280 million ($372 million and $172 million related to the MasterCard and Visa litigation after-tax) settlements, respectively; and (cid:2) $127 million ($83 million after-tax) of net charges for costs related to the Company’s reengineering initiatives. Total Revenues Net of Interest Expense Consolidated total revenues net of interest expense increased $1.6 billion or 5 percent in 2012 as compared to the prior year, reflecting increases of 7 percent in Global Network & Merchant Services (GNMS), 6 percent in U.S. Card Services (USCS), 3 percent in Global Commercial Services (GCS) and 1 percent in International Card Services (ICS). The increase in total revenues interest expense primarily reflects higher discount net of revenues, higher other revenues and higher net interest income. Consolidated total revenues net of interest expense increased $2.4 billion or 9 percent in 2011 as compared to the prior year, primarily reflecting higher discount revenues, increased other commissions and fees, greater travel commissions and fees, higher net card fees, and higher other revenues, partially offset by lower net interest income. Discount revenue increased $1.0 billion or 6 percent in 2012 as compared to the prior year, primarily due to an 8 percent increase in worldwide billed business volumes, partially offset by a decline in the average discount rate and higher contra-revenue A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW items, including cash rebate rewards and corporate client incentives. Discount revenue increased $1.9 billion or 12 percent in 2011 as compared to the prior year, primarily due to a 15 percent increase in worldwide billed business, partially offset by a slightly lower average discount rate. The lower revenue growth versus total billed business growth reflects the relatively faster growth in billed business related to GNS, where discount revenue is shared with card-issuing partners, and higher contra-revenue items, including cash rewards, corporate incentive payments and partner payments. The 15 percent increase in worldwide billed business in 2011 reflected an increase in proprietary billed business of 13 percent. The average discount rate was 2.52 percent and 2.54 percent for 2012 and 2011, respectively. Over time, certain pricing initiatives, changes in the mix of spending by location and industry, an increase in the amount of prepaid products and volume-related pricing discounts and strategic investments will likely result in further erosion of the average discount rate. U.S. billed business and billed business outside the United States increased 9 percent and 7 percent, respectively, in 2012 as compared to the prior year, reflecting increases in average spending per proprietary basic card and basic cards-in-force. The table below summarizes selected statistics for billed business and average spend: Worldwide(b) Billed business Proprietary billed business GNS billed business(c) Airline-related volume (10% of worldwide billed business for both 2012 and 2011) United States(b) Billed business Proprietary consumer card billed business(d) Proprietary small business billed business(d) Proprietary Corporate Services billed business(e) T&E-related volume (27% and 28% of U.S. billed business for 2012 and 2011, respectively) Non-T&E-related volume (73% and 72% of U.S. billed business for 2012 and 2011, respectively) Airline-related volume (9% and 10% of U.S. billed business for 2012 and 2011, respectively) Outside the United States(b) Billed business Japan, Asia Pacific & Australia (JAPA) billed business Latin America & Canada (LACC) billed business Europe, the Middle East & Africa (EMEA) billed business Proprietary consumer and small business billed business(f) JAPA billed business LACC billed business EMEA billed business Proprietary Corporate Services billed business(e) 2012 2011 Percentage Increase (Decrease) Assuming No Changes in Foreign Exchange Rates(a) Percentage Increase (Decrease) Percentage Increase (Decrease) Assuming No Changes in Foreign Exchange Rates(a) Percentage Increase (Decrease) 8% 8 10 3 9 8 12 11 6 10 4 7 12 7 — 4 7 5 (1) 3 9% 8 14 4 10 12 12 5 6 7 8 4 7 15% 13 27 15 13 11 14 14 12 14 13 19 28 17 13 15 19 13 13 19 13% 12 22 13 13 18 14 8 9 9 10 7 13 (a) The foreign currency adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e., assumes the foreign exchange rates used to determine results for the current year apply to the corresponding year-earlier period against which such results are being compared). The Company believes the presentation of information on a foreign currency adjusted basis is helpful to investors by making it easier to compare the Company’s performance in one period to that of another period without the variability caused by fluctuations in currency exchange rates. (b) Captions in the table above not designated as “proprietary” or “GNS” include both proprietary and GNS data. (c) (d) (e) (f) Included in the GNMS segment. Included in the USCS segment. Included in the GCS segment. Included in the ICS segment. 24 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW Travel commissions and fees decreased $31 million or 2 percent in 2012 as compared to the prior year, primarily due to a 1 percent decline in worldwide travel sales. Business travel sales declined 4 percent, while U.S. consumer travel sales increased 12 percent. Travel commissions and fees increased $198 million or 11 percent in 2011 as compared to the prior year, primarily due to a 13 percent increase in worldwide travel sales. Other commissions and fees increased $48 million or 2 percent in 2012 as compared to the prior year, driven primarily by higher fee revenues from the Loyalty Partner business. Assuming no changes in foreign exchange rates, other commissions and fees increased 5 percent in 2012 as compared to the prior year.1 Other commissions and fees increased $238 million or 12 percent in 2011 as compared to the prior year, primarily driven by fee revenues from the Loyalty Partner business. Other revenues increased $288 million or 13 percent in 2012 as compared to the prior year, primarily reflecting higher gains on the sale of investment securities, higher GNS partner royalty revenues, and the favorable effects of revised estimates in the liability for uncashed Travelers Cheques in international markets. Other revenues increased $237 million or 12 percent in 2011 as compared to the prior year, primarily reflecting higher royalties from GNS partners, a contractual payment from a GNS partner and greater merchant-related fee revenues. loans. Interest income increased $158 million or 2 percent in 2012 as compared to the prior year. Interest on loans increased $239 million or 4 percent, primarily reflecting higher average cardmember Interest and dividends on investment securities decreased $81 million or 25 percent, primarily reflecting decreased levels of investment securities. Interest on deposits with banks and other remained flat year over year. Interest income decreased $377 million or 5 percent in 2011 as compared to the prior year. Interest on loans decreased $292 million or 4 percent, driven by a lower net yield on cardmember loans, partially offset by a slight increase in average cardmember loans. Interest and dividends on investment securities decreased $116 million or 26 percent, primarily reflecting decreased levels of investment securities. Interest on deposits with banks and other increased $31 million or 47 percent, primarily due to higher average deposit balances. Interest expense decreased $94 million or 4 percent in 2012 as compared to the prior year. Interest on deposits decreased $48 million or 9 percent, primarily due to a lower cost of funds, partially offset by an increase in average customer deposit balances. Interest on long-term debt and other decreased $46 million or 3 percent, reflecting a lower average long-term debt balance. Interest expense decreased $103 million or 4 percent in Interest on deposits 2011 as compared to the prior year. 1 The foreign currency adjusted information, a non-GAAP measure, assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e., assumes the foreign exchange the current year apply to the for rates used to determine results corresponding year period against which such results are being compared). The Company believes the presentation of information on a foreign currency adjusted basis is helpful to investors by making it easier to compare the Company’s performance in one period to that of another period without the variability caused by fluctuations in currency exchange rates. 25 decreased $18 million or 3 percent, primarily due to a lower cost of funds, partially offset by an increase in average customer deposit balances. Interest on long-term debt and other decreased $85 million or 5 percent, reflecting a lower average long-term debt balance, partially offset by a higher cost of funds. Provisions for Losses Provisions for losses increased $878 million or 79 percent in 2012 as compared to the prior year. Charge card provisions for losses decreased $28 million or 4 percent, primarily due to a net reserve release in 2012 compared to a reserve build in 2011. Cardmember loans provisions for losses increased $896 million or over 100 percent, primarily reflecting a smaller reserve release in 2012 than in 2011 due to the slowing pace of improved credit conditions. Other provisions for losses increased $10 million or 11 percent in 2012 as compared to the prior year. Provisions for losses decreased $1.1 billion or 50 percent in 2011 as compared to the prior year. Charge card provisions for losses increased $175 million or 29 percent, primarily driven by higher average cardmember receivables, higher net write-offs and a release of reserves in the prior year due to improved credit performance. Cardmember loans provisions for losses decreased $1.3 billion or 83 percent, primarily reflecting lower net write- offs and a lower cardmember loan reserve requirement in 2011 as compared to the prior year. Other provisions for losses increased $4 million or 5 percent in 2011 as compared to the prior year. Expenses Consolidated expenses increased $1.2 billion or 6 percent in 2012 as compared to the prior year. The increase reflects higher other expenses, higher salaries and employee benefits costs, higher occupancy and equipment expenses and higher cardmember services expenses, partially offset by lower marketing and increased $2.5 promotion expenses. Consolidated expenses billion or 13 percent in 2011 as compared to the prior year. The increase reflected higher cardmember rewards expenses, salaries and employee benefits costs, other expenses, cardmember services expenses, professional services expenses and occupancy and equipment expenses, partially offset by lower marketing and promotion expenses. Consolidated expenses in 2012, 2011 and 2010 also included $461 million, $153 million and $127 million, respectively, of reengineering costs, of which $403 million, $119 million and $96 million, respectively, represent restructuring charges. Marketing and promotion expenses decreased $106 million or 4 percent in 2012 as compared to the prior year, primarily reflecting lower loyalty and brand spending. Marketing and promotion expenses decreased $151 million or 5 percent in 2011 as compared to the prior year, due to lower product media and brand spending. Marketing and promotion spending represented 9.2 percent of total revenues in 2012 as compared to 10.0 percent and 11.4 percent of total revenues in 2011 and 2010, respectively. Cardmember rewards expenses increased $64 million or 1 percent in 2012 as compared to the prior year due to an increase A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW in co-brand rewards expense of $148 million partially offset by a decrease in Membership Rewards expense of $84 million. For 2012, co-brand rewards expenses increased $148 million primarily related to higher spending volumes. Membership Rewards expenses decreased $84 million as compared to the prior year as a result of a $353 million reduction in expenses related to a slower average URR growth rate (including the effects of enhancements to the U.S. URR estimation process of $342 million in 2012 and $188 million in 2011) and a shift in the redemption mix that drove a favorable change in the WAC assumption, offset by higher expenses of $269 million relating to an increase in new points earned. For 2011, Membership Rewards expenses increased $920 million as compared to the prior year as a result of higher expenses of $558 million related to an increase in new points earned, a $362 million increase in expenses related to a higher average URR growth rate (including the effects of enhancements to the U.S. URR estimation process of $188 million) in addition to a shift in the redemption mix resulting in a higher WAC assumption. Co-brand rewards expenses increased $298 million primarily related to higher spending volumes. The Company’s Membership Rewards URR for current participants was 94 percent (rounded up) at December 31, 2012, an increase from 92 percent (rounded down) at December 31, 2011 and 91 percent (rounded up) in 2010. The increases in the ultimate redemption rate are a result of cardmembers’ increased engagement with the Company’s Membership Rewards program. Cardmember services expenses increased $83 million or 12 percent and $125 million or 21 percent in 2012 and 2011, respectively, as compared to the prior year, driven by increases in the costs associated with enhanced benefits to U.S. cardmembers. Salaries and employee benefits expenses increased $345 million or 6 percent in 2012 as compared to the prior year, primarily reflecting higher in 2012. Salaries and employee benefits expenses increased $686 million or 12 percent in 2011 as compared to the prior year, reflecting higher employee levels, merit increases for existing employees, higher employee benefits costs and higher incentive-related compensation. restructuring costs Other, net increased $861 million or 15 percent in 2012 as compared to the prior year, primarily reflecting the absence of the benefits of the Visa and MasterCard litigation settlement payments that ceased in the fourth quarter 2011. In addition, the increase includes higher costs associated with cardmember reimbursements of $143 million, as well as impairment of certain cost method investments. Other, net also includes occupancy and equipment expenses, which also increased, reflecting higher data processing expenses. Other, net increased $460 million or 20 in 2011 as compared to the prior year, primarily percent reflecting $300 million of MasterCard settlement payments received in 2010 that ceased in the second quarter of 2011. In addition, higher other expenses are driven by costs associated the with Loyalty Partner expenses following the closing of acquisition in the first quarter of 2011, data processing and software amortization expense, as well as lease termination costs. Other, net also includes an increase in 2011 as compared to 2010 in professional services expenses related to higher technology development expenditures including various initiatives related to digitizing the business, globalizing operating platforms and enhancing analytical data and capabilities. Higher legal costs and third-party merchant sales-force commissions also contributed to the increase. Income Taxes The effective tax rate on continuing operations was 30.5 percent, 29.6 percent and 32.0 percent in 2012, 2011 and 2010, respectively. The tax rates for 2012 and 2011 included benefits of $146 million and $77 million, respectively, related to the realization of certain foreign tax credits. The tax rate for 2011 also included a benefit of $102 million related to the resolution of certain prior years’ tax items. In addition, the tax rates in all years reflected the level of pretax income in relation to recurring permanent tax benefits and geographic mix of business. CASH FLOWS Cash Flows from Operating Activities from operating activities primarily include net Cash flows income adjusted for (i) non-cash items included in net income, including provisions for losses, depreciation and amortization, deferred taxes, and stock-based compensation and (ii) changes in the balances of operating assets and liabilities, which can vary significantly in the normal course of business due to the amount and timing of various payments. For the year ended December 31, 2012, net cash provided by operating activities of $7.1 billion decreased $2.7 billion compared to $9.8 billion in 2011. The decrease was primarily due to a decrease in the liabilities for accounts payable and other liabilities in 2012 as compared to the prior year versus an increase in 2011 as compared to the prior year. For the year ended December 31, 2011, net cash provided by operating activities of $9.8 billion increased $1.1 billion compared to $8.7 billion in 2010. The increase was primarily due to higher net income in 2011 and increases in other receivables and accounts payable and other liabilities, partially offset by lower provisions for losses and decreases in deferred taxes and other in 2011. Cash Flows from Investing Activities The Company’s investing activities primarily include funding cardmember loans and receivables and the Company’s available- for-sale investment portfolio. For the year ended December 31, 2012, net cash used in investing activities of $6.5 billion increased $6.0 billion compared to $0.5 billion in 2011, primarily due to a reduction in maturities, redemptions and sales of investments, and a net decrease in the cash flows related to cardmember loans and receivables and restricted cash, partially offset by lower purchases of investments and fewer acquisitions in 2012 as compared to 2011. For the year ended December 31, 2011, net cash used in investing activities of $0.5 billion decreased $0.7 billion 26 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW compared to $1.2 billion in 2010, primarily due to lower purchases of investments and a decrease in restricted cash, partially offset by lower sales, maturity and redemption of investments and increases in cardmember loans and receivables. Cash Flows from Financing Activities The Company’s financing activities primarily include issuing and and customer repaying repurchasing its common shares, and paying dividends. deposits, issuing taking debt, For the year ended December 31, 2012, net cash used in financing activities of $3.3 billion increased $2.6 billion compared to $0.7 billion in 2011, due to a decrease in short-term borrowings, and an increase in the repurchase of common shares in 2012, which more than offset a decrease in principal payments on long-term debt. For the year ended December 31, 2011, net cash used in financing activities of $0.7 billion decreased $7.2 billion compared to $7.9 billion in 2010, due to increases in customer deposits and issuances of long-term debt during 2011 as compared to 2010, partially offset by increases in principal payments on long-term debt and repurchases of common shares and a decrease in short-term borrowings in 2011. impact CERTAIN LEGISLATIVE, REGULATORY AND OTHER DEVELOPMENTS As a participant in the financial services industry, the Company is subject to a wide array of regulations applicable to its businesses. As a bank holding company and a financial holding company, the Company is subject to comprehensive examination and supervision by the Federal Reserve and to a range of laws and regulations that its business and operations. In addition, the extreme disruptions in global capital markets that commenced in mid-2007 and the resulting instability and failure and near failure of numerous financial institutions, as well as reports of widespread consumer abuse, led to a number of changes in the financial services industry, including more intense supervision, significant additional regulation and the formation of additional regulatory bodies. In light of recent legislative initiatives and continuing regulatory reform implementation, compliance requirements and expenditures have firms, risen for including the Company, and the Company expects compliance requirements and expenditures will continue to rise with continuing implementation of these reforms. enforcement enhanced financial activity, services (Dodd-Frank), which was Dodd-Frank Wall Street Reform and Consumer Protection Act The Dodd-Frank Wall Street Reform and Consumer Protection Act is comprehensive in scope and contains a wide array of provisions intended to govern the practices and oversight of financial institutions and other participants in the financial markets. Among other matters, the law created an independent Consumer Financial Protection Bureau (the CFPB), which has broad rulemaking authority over providers of credit, savings, payment enacted in July 2010, 27 including and services, and other consumer financial products and services with respect to certain federal consumer financial laws. Moreover, the CFPB has examination and enforcement authority with respect to certain federal consumer financial laws for some providers of financial products consumer the Company’s insured depository institution subsidiaries. The CFPB is directed to prohibit “unfair, deceptive or abusive” acts or practices, and to ensure that all consumers have access to fair, transparent and competitive markets for consumer financial products and services. The review of products and practices to prevent unfair, deceptive or abusive conduct will be a continuing focus of the CFPB and banking regulators more broadly, as well as by the Company itself. The ultimate impact of this heightened scrutiny is uncertain, but internal and regulatory reviews have resulted in, and are likely to continue to result in, changes to pricing, practices, products and procedures. Such reviews are also likely to continue to result in increased costs related to regulatory oversight, supervision and examination, additional restitution to cardmembers and possible additional regulatory actions which could include civil money penalties. In July 2012, the CFPB issued a bulletin regarding its review of marketing practices with respect to credit card add-on products, including debt cancellation, identity theft protection, credit reporting and monitoring, and other supplementary products. The Company is cooperating with regulators regulatory examination of credit card add-on products. For a description of the settlements reached with, and ongoing reviews by, several bank regulators, including the CFPB, relating to certain aspects of the Company’s U.S. consumer card practices, see “Legal Proceedings” in the Company’s Annual Report on Form 10-K for the year ended December 31, 2012. in their ongoing Dodd-Frank prohibits payment card networks from restricting merchants from offering discounts or incentives to customers to pay with particular forms of payment, such as cash, check, credit or debit card, or restricting merchants from setting certain minimum and maximum transaction amounts for credit cards, as long as any such discounts or incentives or any minimum or maximum transaction amounts do not discriminate on the basis of the issuer or network and comply with applicable federal or state disclosure requirements. Under Dodd-Frank, the Federal Reserve is also authorized to regulate interchange fees paid to financial institutions on debit card and certain general-use prepaid card transactions to ensure that they are “reasonable and proportional” to the cost of processing individual transactions, and to prohibit payment card networks and issuers from requiring transactions to be processed on a single payment network or fewer than two unaffiliated the networks. The Federal Reserve’s regulations on interchange and routing do not apply to a three- party network like American Express when it acts as both the issuer and the network for its prepaid cards, and the Company is therefore not a “payment card network” as that term is defined and used for the specific purposes of the rule. rule provides that A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW issues affecting the payments industry, including interchange fees, non-discrimination and honor-all-cards rules, surcharging, separation of processing from card network management, perceived barriers to cross-border acquiring, mobile payments and technical standardization. The Commission has completed a consultation period and is expected to issue its preliminary conclusions in early 2013. These conclusions may involve proposals for regulation or recommendations for self-regulation and could take up to 18-24 months to adopt and implement. In certain countries, such as Australia, and in certain member states in Europe, merchants are permitted by law to surcharge card purchases. While surcharging continues to be actively considered in certain jurisdictions, the benefits to customers have not been apparent in countries that have allowed it, and in some cases regulators are addressing concerns about excessive surcharging by merchants. Surcharging, particularly where it disproportionately impacts American Express cardmembers, which is known as differential surcharging, could have a material adverse effect on the Company if it becomes widespread. In June 2012, the Reserve Bank of Australia announced changes to the Australian surcharging standards beginning March 18, 2013 that will allow the Company and other networks to limit a merchant’s right to surcharge to “the reasonable cost of card acceptance.” In the European Union (the EU), the Consumer Rights Directive, which was adopted by the EU Council of Ministers in October 2011, will prohibit merchants from surcharging card purchases more than the merchants’ cost of acceptance. The EU member states have until December 2013 to transpose the directive into national law. Although neither a legislative nor regulatory initiative, the settlement by MasterCard and Visa in a U.S. merchant class litigation (which has been given preliminary, but not final, approval by the trial court) requires, among other things, MasterCard and Visa to permit U.S. merchants, subject to certain conditions, to surcharge credit cards, while allowing them to continue card transactions. surcharges on debit to prohibit Also, other countries in which the Company operates have been considering and in some cases adopting similar legislation and rules that would impose changes on certain practices of card issuers, merchant acquirers and payment networks. Refer to “Consolidated Capital Resources and Liquidity” for a discussion of the series of international capital and liquidity standards published by the Basel Committee on Banking Supervision. leverage standards, requirements, and liquidity Dodd-Frank also authorizes the Federal Reserve to establish risk heightened capital, management concentration limits on credit exposures, mandatory resolution plans (so-called “living wills”) and stress tests for, among others, large bank holding companies, such as the Company, that have greater than $50 billion in assets. In addition, certain derivative transactions will be required to be centrally cleared, which may create or increase collateral posting requirements for the Company. Many provisions of Dodd-Frank require the adoption of rules for implementation. In addition, Dodd-Frank mandates multiple studies, which could result in additional legislative or regulatory action. These new rules and studies will be implemented and undertaken over a period of several years. Accordingly, the ultimate consequences of Dodd-Frank and its implementing regulations on the Company’s business, results of operations and financial condition are uncertain at this time. that prohibit merchants Department of Justice Litigation The U.S. Department of Justice (DOJ) and certain states attorneys general have brought an action against the Company alleging that the provisions in the Company’s card acceptance agreements with merchants from discriminating against the Company’s card products at the point of sale violate the U.S. antitrust laws. Visa and MasterCard, which were also defendants in the DOJ and state action, entered into a settlement agreement and have been dismissed as parties pursuant to that agreement. The settlement enjoins Visa and MasterCard, with certain exceptions, from adopting or enforcing rules or entering into contracts that prohibit merchants from engaging in various actions to steer cardholders to other card products or payment forms at the point of sale. If similar conditions were imposed on American Express, it could have a material adverse effect on American Express’ business. Other Legislative and Regulatory Initiatives The payment card sector also faces continuing scrutiny in connection with the fees merchants pay to accept cards. Regulators and legislators outside the United States have focused on the way bankcard network members collectively set the “interchange” (that is, the fee paid by the bankcard merchant acquirer to the card-issuing bank in “four-party” payment networks, like Visa and MasterCard). Although, unlike the Visa and MasterCard networks, the American Express network does not collectively set fees, antitrust actions and government regulation relating to merchant pricing could affect all networks. In January 2012, the European Commission (the Commission) published a Green Paper (a document to begin a process of consultation toward potential regulation) covering a range of 28 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW CONSOLIDATED CAPITAL RESOURCES AND LIQUIDITY The Company’s balance sheet management objectives are to maintain: (cid:2) A solid and flexible equity capital profile; (cid:2) A broad, deep and diverse set of funding sources to finance its assets and meet operating requirements; and (cid:2) Liquidity programs that enable the Company to continuously meet expected future financing obligations and business requirements for at least a 12-month period, even in the event it is unable to continue to raise new funds under its traditional funding programs. CAPITAL STRATEGY The Company’s objective is to retain sufficient levels of capital generated through earnings and other sources to maintain a solid equity capital base and to provide flexibility to support future business growth. The Company believes capital allocated to growing businesses with a return on risk-adjusted equity in excess of its costs will generate shareholder value. The level and composition of the Company’s consolidated capital position are determined through the Company’s internal capital adequacy assessment process, which reflects its business activities, as well as marketplace conditions and credit rating agency requirements. The Company’s consolidated capital position is also influenced by subsidiary capital requirements. The Company, as a bank holding company, is also subject to federal regulatory requirements administered by the U.S. banking agencies. The Federal Reserve has established specific capital adequacy guidelines that involve quantitative measures of assets, liabilities and certain off-balance sheet items. The Company currently calculates and reports its capital ratios under the standards commonly referred to as Basel I. In June 2004, the Basel Committee on Banking Supervision (commonly referred to as Basel) published new international guidelines for determining regulatory capital (Basel II). In December 2007, the U.S. bank regulatory agencies jointly adopted a final rule based on Basel II. The Company has adopted Basel II in certain non- U.S. jurisdictions and is currently taking steps toward Basel II implementation in the United States. Dodd-Frank and a series of international capital and liquidity standards known as Basel III published by Basel on December 16, 2010 will in the future change the current quantitative measures. In general, these changes will involve, for the U.S. banking industry as a whole, a reduction in the types of instruments deemed to be capital along with an increase in the amount of capital that assets, liabilities and certain off-balance sheet items require. These changes will generally serve to reduce reported capital ratios compared to current capital guidelines. On June 7, 2012, the Federal Reserve, the Office of the Comptroller of the Currency, and the Federal Deposit Insurance Corporation issued three joint notices of proposed rulemaking, collectively referred to as Basel III, which presents details of the proposed new U.S. regulatory capital rules are generally in line with the aforementioned capital standards published by Basel in 2010. standards. The proposed U.S. The following table presents the regulatory risk-based capital ratios and leverage ratio for the Company and its significant bank subsidiaries, as well as additional ratios widely utilized in the marketplace, as of December 31, 2012. Risk-Based Capital Tier 1 American Express Company American Express Centurion Bank American Express Bank, FSB Total American Express Company American Express Centurion Bank American Express Bank, FSB Tier 1 Leverage American Express Company American Express Centurion Bank American Express Bank, FSB Common Equity to Risk-Weighted Assets American Express Company Tier 1 Common Risk-Based(b) American Express Company Tangible Common Equity to Risk-Weighted Assets(b) American Express Company Well- Capitalized Ratios(a) Ratios as of December 31, 2012 6% 10% 5% 11.9% 17.6% 16.5% 13.8% 18.9% 18.7% 10.2% 17.0% 17.5% 15.0% 11.9% 11.7% (a) As defined by the Federal Reserve. (b) Refer to page 30 for a reconciliation of Tier 1 common equity and tangible common equity, both non-GAAP measures. The following provides definitions for the Company’s regulatory risk-based capital ratios and leverage ratio, which are calculated as per standard regulatory guidance, if applicable: Risk-Weighted Assets — Assets are weighted for risk according to a formula used by the Federal Reserve to conform to capital adequacy guidelines. On- and off-balance sheet items are weighted for risk, with off-balance sheet items converted to balance sheet equivalents, using risk conversion factors, before being allocated a risk-adjusted weight. The off-balance sheet items comprise a minimal part of the overall calculation. Risk- weighted assets as of December 31, 2012 were $125.7 billion. Tier 1 Risk-Based Capital Ratio — The Tier 1 capital ratio is calculated as Tier 1 capital divided by risk-weighted assets. Tier 1 capital is the sum of common shareholders’ equity, certain perpetual preferred stock (not applicable to the Company), and noncontrolling interests in consolidated subsidiaries, adjusted for ineligible goodwill and intangible assets, as well as certain other comprehensive income items as follows: net unrealized 29 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW gains/losses on securities and derivatives, and net unrealized pension and other postretirement benefit losses, all net of tax. Tier 1 capital as of December 31, 2012 was $14.9 billion. This ratio is commonly used by regulatory agencies to assess a financial institution’s financial strength and is the primary form of capital used to absorb losses beyond current loss accrual estimates. Total Risk-Based Capital Ratio — The total risk-based capital ratio is calculated as the sum of Tier 1 capital and Tier 2 capital, divided by risk-weighted assets. Tier 2 capital is the sum of the allowance for receivable and loan losses (limited to 1.25 percent of risk-weighted assets) and 45 percent of the unrealized gains on equity securities, plus a $750 million subordinated hybrid security, for which the Company received approval from the Federal Reserve for treatment as Tier 2 capital. Tier 2 capital as of December 31, 2012 was $2.4 billion. Tier 1 Leverage Ratio — The Tier 1 leverage ratio is calculated by dividing Tier 1 capital by the Company’s average total consolidated assets for the most recent quarter. Average total consolidated assets as of December 31, 2012 were $147.0 billion. The following provides definitions for capital ratios widely used in the marketplace, although they may be calculated differently by different companies: Tier 1 Common Risk-Based Capital Ratio — The Tier 1 common risk-based capital ratio is calculated as Tier 1 common equity, a non-GAAP measure, divided by risk-weighted assets. Tier 1 common equity is calculated by reference to total shareholders’ equity as shown below: (Billions) Total shareholders’ equity Net effect of certain items in accumulated other comprehensive loss excluded from Tier 1 common equity Less: Ineligible goodwill and intangible assets Less: Ineligible deferred tax assets Total Tier 1 common equity December 31, 2012 $ $ 18.9 0.1 (3.9) (0.2) 14.9 The Company believes the Tier 1 common risk-based capital ratio is useful because it can be used to assess and compare the quality and composition of the Company’s capital with the capital of other financial services companies. Moreover, the proposed U.S. banking capital standards known as Basel III include measures that rely on the Tier 1 common risk-based capital ratio. Common Equity and Tangible Common Equity to Risk-Weighted the Company’s Assets Ratios — Common equity equals shareholders’ equity of $18.9 billion as of December 31, 2012, and tangible common equity, a non-GAAP measure, equals common equity less goodwill and other intangibles of $4.2 billion as of December 31, 2012. The Company believes presenting the ratio of tangible common equity to risk-weighted assets is a useful measure of evaluating the strength of the Company’s capital position. the minimum regulatory requirements; levels and ratios in The Company seeks to maintain capital failure to excess of maintain minimum capital levels could affect the Company’s status as a financial holding company and cause the respective regulatory agencies the Company’s business operations. to take actions could limit that The Company’s primary source of equity capital has been the generation of net income. Historically, capital generated through net income and other sources, such as the exercise of stock options by employees, has exceeded the annual growth in its requirements. To the extent capital has exceeded capital business, the Company has historically returned excess capital to shareholders through its regular common share dividend and share repurchase program. regulatory and rating agency requirements, The Company maintains certain flexibility to shift capital across its businesses as appropriate. For example, the Company may infuse additional capital into subsidiaries to maintain capital at targeted levels in consideration of debt ratings and regulatory requirements. These infused amounts can affect the the American Express capital profile and liquidity levels at Company (Parent Company) level. The Company does not currently intend or foresee a need to shift capital from non-U.S. subsidiaries with permanently reinvested earnings to a U.S. parent company. Basel III Basel III, when implemented by the U.S. banking agencies and fully phased-in, will require bank holding companies and their bank subsidiaries to maintain substantially more capital than prior requirements, with a greater emphasis on common equity. While final implementation of the rules related to capital ratios will be determined by the Federal Reserve, the Company estimates that had the new rules (as currently proposed) been in place during 2012, the reported Tier 1 risk-based capital and Tier 1 common risk-based ratios would have been 11.7 percent, the reported Tier 1 leverage ratio would have been 10.1 percent and the supplementary leverage ratio would have been 8.5 percent.2 These ratios are calculated using the standardized approach as described in the proposed rules and are based on the Company’s reported Basel I ratios, without taking into account the potential the impact of Basel II Company implementation in the United States. implementation. As noted above, Basel II currently toward taking steps is The estimated impact of the Basel III rules will change over time based upon changes in the size and composition of the sheet as well as based on the U.S. Company’s balance 2 The proposed capital ratios are non-GAAP measures. The Company believes the presentation of the proposed capital ratios is helpful to investors by showing the impact of Basel III, assuming the proposed new rules as currently proposed are implemented by the Federal Reserve. 30 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW implementation of the Basel III rules; and the estimated impact for 2012 is not necessarily indicative of the impact in future periods. The following provides definitions for capital ratios as defined by the proposed U.S. Basel III guidelines using the standardized approach. All calculations are non-GAAP measures. Basel III Tier 1 Common Risk-Based Capital Ratio — The Basel III Tier 1 common risk-based capital ratio is calculated as adjusted Tier 1 common equity divided by adjusted risk-weighted assets. Basel III Tier 1 Risk-Based Capital Ratio — The Basel III Tier 1 risk-based capital ratio is calculated as adjusted Tier 1 capital divided by adjusted risk-weighted assets. The following table presents a comparison of the Company’s Tier 1 and Tier 1 common risk-based capital under Basel I rules to its estimated Tier 1 and Tier 1 common risk-based capital under Basel III rules. (Billions) Risk-Based Capital under Basel I Adjustments related to: AOCI for available for sale securities Pension and other post-retirement benefit costs Other Estimated Risk-Based Capital under Basel III(a) December 31, 2012 $ $ 14.9 0.3 (0.5) 0.1 14.8 (a) Estimated Basel III Tier 1 capital and Tier 1 common equity reflects the Company’s current interpretation of the Basel III rules. The estimated Basel III Tier 1 capital and Tier 1 common equity could change in the future as the U.S. regulatory agencies implement Basel III or if the Company’s business changes. Basel III Risk-Weighted Assets — The Basel III risk-weighted assets reflect the Company’s current interpretation of the Basel III rules on the Company’s Basel I risk-weighted assets. Risk- weighted assets include adjustments relating to the impact of the incremental risk weighting applied to deferred tax assets and significant investments in unconsolidated financial institutions, as well as exposures to past due accounts, equities and sovereigns. Basel III risk-weighted assets as of December 31, 2012 were estimated to be $126.8 billion. Basel III Tier 1 Leverage Ratio — The Basel III Tier 1 leverage ratio is calculated by dividing Basel III Tier 1 capital by the Company’s average total consolidated assets. III Supplementary Leverage Ratio — The Basel Basel III supplementary leverage ratio is calculated by dividing Basel III Tier 1 capital by the Company’s estimated total assets for leverage capital purposes under Basel III. Estimated total assets for leverage capital purposes includes adjustments for Tier 1 capital deductions, off-balance sheet derivatives, undrawn unconditionally cancellable commitments and other off-balance sheet liabilities. Total assets for leverage capital purposes as of December current interpretation of the Basel III rules were estimated to be $173.5 billion. based on the Company’s 2012 31, SHARE REPURCHASES AND DIVIDENDS The Company has a share repurchase program to return excess capital to shareholders. The share repurchases reduce shares outstanding and offset, in whole or part, the issuance of new shares as part of employee compensation plans. During 2012, the Company returned $4.9 billion to its shareholders in the form of dividends ($909 million) and share repurchases ($4.0 billion). The Company repurchased 69 million common shares at an average price of $57.56 in 2012. These dividend and share repurchase amounts represent approximately 98 percent of total capital generated during the year. This percentage for 2012 is significantly greater than the on average and over time target to distribute approximately 50 percent of the capital through the to shareholders as dividends or repurchases of common stock. This payout percentage is also higher than most of the other U.S. financial institutions that are required to submit their capital distribution plans to the Federal Reserve for approval. These distribution percentages result from the strength of the Company’s capital ratios and the amount of capital it generates from net income and through employee stock plans in relation to the amount of capital required to support its organic business growth and through acquisitions. 7, On 2013, submitted the Company Since the inception of the program in December 1994, the Company has distributed approximately 66 percent of capital generated through share repurchases and dividends on a cumulative basis. January its comprehensive capital plan to the Federal Reserve requesting approval to proceed with additional share repurchases in 2013. The capital plan includes an analysis of performance and capital availability under certain adverse economic assumptions. The capital plan was submitted to the Federal Reserve pursuant to the Federal Reserve’s capital distributions. The Company expects a response from the Federal Reserve by March 14, 2013. Additionally, the Company was informed in March 2012 that the Federal Reserve had no objections to the Company’s plan to repurchase up to $1 billion of shares in the first quarter of 2013. dividends guidance and on FUNDING STRATEGY The Company’s principal funding objective is to maintain broad and well-diversified funding sources to allow it to meet its maturing obligations, cost-effectively finance current and future asset growth in its global businesses as well as to maintain a strong liquidity profile. The diversity of funding sources by type of debt instrument, by maturity and by investor base, among other factors, provides additional insulation from the impact of disruptions in any one type of debt, maturity or investor. The mix of the Company’s funding in any period will seek to achieve cost efficiency consistent with both maintaining diversified sources and achieving its liquidity objectives. The Company’s 31 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW funding strategy and activities are integrated into its asset- liability management activities. The Company has in place a funding policy covering American Express Company and all of its subsidiaries. The Company’s proprietary card businesses are the primary asset-generating businesses, with significant assets in both domestic and international cardmember receivable and lending activities. The Company’s financing needs are in large part a consequence of its proprietary card-issuing businesses and the maintenance of a liquidity position to support all of its business activities, such as merchant payments. The Company generally pays merchants for card transactions prior to reimbursement by cardmembers and therefore funds the merchant payments during the period cardmember loans and receivables are outstanding. The Company also has additional financing needs associated with general corporate purposes, including acquisition activities. FUNDING PROGRAMS AND ACTIVITIES The Company meets its funding needs through a variety of sources, including direct and third-party distributed deposits and debt instruments, such as senior unsecured debentures, asset securitizations, borrowings through secured financing facilities and long-term committed bank borrowing facilities in certain non-U.S. regions. The Company had the following consolidated debt and customer deposits outstanding as of December 31: (Billions) Short-term borrowings Long-term debt Total debt Customer deposits $ $ 2012 3.3 59.0 62.3 39.8 2011 4.3 59.6 63.9 37.9 Total debt and customer deposits $ 102.1 $ 101.8 The Company seeks to raise funds to meet all of its financing needs, including seasonal and other working capital needs, while also seeking to maintain sufficient cash and readily marketable securities that are easily convertible to cash, in order to meet the scheduled maturities of all long-term funding obligations on a consolidated basis for a 12-month period. Management does not expect to make any major funding or liquidity strategy changes in order to meet Basel III’s Liquidity Coverage Ratio standard. The Company’s funding plan for the full year 2013 includes, among other sources, approximately $4.0 billion to $10.0 billion of unsecured term debt issuance and $3.0 billion to $9.0 billion of secured term debt issuance. The Company’s funding plans are subject to various risks and uncertainties, such as future business growth, the impact of global economic, political and other events on market capacity, demand for securities offered by the Company, regulatory changes, ability to securitize and sell receivables, and the performance of receivables previously sold in securitization transactions. Many of these risks and uncertainties are beyond the Company’s control. The Company’s equity capital and funding strategies are to maintain appropriate and designed, among other things, stable unsecured debt ratings from the major credit rating agencies: Moody’s Investor Services (Moody’s), Standard & Poor’s (S&P), Fitch Ratings (Fitch) and Dominion Bond Rating the Company’s Services (DBRS). Such ratings help support access to cost-effective unsecured funding as part of its overall funding strategy. The Company’s asset-backed securitization (ABS) activities are rated separately. Unsecured Debt Ratings Credit Agency DBRS Entity Rated All rated entities Short-Term Ratings Long-Term Ratings R-1 (middle) A (high) Fitch All rated entities F1 Outlook Stable Stable Stable Stable Stable Prime-1 Prime-2 A-2 A+ A2 A3 A- A-2 BBB+ Stable Moody’s TRS(a) and rated operating subsidiaries Moody’s American Express Company S&P S&P TRS and rated operating subsidiaries American Express Company (a) American Express Travel Related Services Company, Inc. Downgrades in the ratings of the Company’s unsecured debt or asset securitization program securities could result in higher funding costs, as well as higher fees related to borrowings under its unused lines of credit. Declines in credit ratings could also reduce the Company’s borrowing capacity in the unsecured debt and asset securitization capital markets. The Company believes the change in its funding mix, which now includes an increasing proportion of U.S. retail deposits insured by the Federal Deposit Insurance Corporation (FDIC), should reduce the impact that credit rating downgrades would have on the Company’s funding capacity and costs. Downgrades to certain of the Company’s unsecured debt ratings several years have not in the last materially impacted the Company’s borrowing costs or resulted in a reduction in its borrowing capacity. SHORT-TERM FUNDING PROGRAMS Short-term borrowings, such as commercial paper, are defined as any debt with an original maturity of 12 months or less, as well as interest-bearing overdrafts with banks. The Company’s short- term funding programs are used primarily to meet working capital needs, such as managing seasonal variations in receivables balances. Short-term borrowings were stable throughout 2012. The amount of short-term borrowings issued in the future will depend on the Company’s funding strategy, its needs and market conditions. 32 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW The Company had the outstanding as of December 31: following short-term borrowings (Billions) Commercial paper Other short-term borrowings Total 2012 2011 $ $ — $ 3.3 3.3 $ 0.6 3.7 4.3 Refer to Note 10 to the Consolidated Financial Statements for further description of these borrowings. The Company’s short-term borrowings as a percentage of total debt was 5.3 percent and 6.8 percent as of December 31, 2012 and 2011, respectively. As of December 31, 2012, the Company had no commercial paper outstanding. Average commercial paper outstanding was $0.4 billion and $0.6 billion in 2012 and 2011, respectively. American Express Credit Corporation’s (Credco) total back- up liquidity coverage, which includes its undrawn committed bank facilities, was 73 percent and 62 percent of its net short- term borrowings as of December 31, 2012 and 2011, respectively. The undrawn committed bank credit facilities were $3.0 billion as of December 31, 2012. ability DEPOSIT PROGRAMS The Company offers deposits within its American Express Centurion Bank and American Express Bank, FSB (FSB) subsidiaries (together, the Banks). These funds are currently insured up to $250,000 per account through the FDIC. The and offer to obtain deposit Company’s competitive interest rates is dependent on the Banks’ capital levels. The Company, through the FSB, has a direct retail deposit program, Personal to supplement its distribution of deposit products sourced through third-party distribution channels. The direct retail program makes FDIC-insured certificates of deposit (CDs) and high-yield savings account products available directly to consumers. from American Express, funding Savings LONG-TERM DEBT PROGRAMS During 2012, the Company and its subsidiaries issued debt and asset securitizations with maturities ranging from 3 to 5 years. These amounts included approximately $4.6 billion of AAA- rated lending billion of subordinated certificates and $5.6 billion of unsecured debt across a variety of maturities and markets. During the year, the Company retained approximately $0.4 billion of subordinated securities, as the pricing and yields for these securities were not attractive compared to other sources of financing available to the Company. securitization certificates, $0.6 The Company’s 2012 debt issuances were as follows: (Billions) Amount(a) American Express Credit Corporation: Fixed Rate Senior Notes (weighted-average coupon of 2.0%) Floating Rate Senior Notes (3-month LIBOR plus 110 basis $ points) American Express Centurion Bank: Fixed Rate Senior Notes (0.9% coupon) Floating Rate Senior Notes (3-month LIBOR plus 45 basis points) American Express Credit Account Master Trust:(b) Fixed Rate Senior Certificates (weighted-average coupon of 0.7%) Fixed Rate Subordinated Certificates (weighted-average coupon of 1.1%) Floating Rate Senior Certificates (1-month LIBOR plus 21 basis points on average) Floating Rate Subordinated Certificates (1-month LIBOR plus 76 3.5 0.8 0.8 0.5 2.1 0.3 2.5 basis points on average) Total 0.3 10.8 $ (a) Does not include new notes issued as a result of the debt exchange transaction the Company entered into in the fourth quarter of 2012. See Debt Exchange section below for further details on this transaction. Issuances from the American Express Credit Account Master Trust (the Lending Trust) do not include $0.4 billion of subordinated securities retained by the Company during the year. (b) DEBT EXCHANGE During the fourth quarter of 2012, the Company completed an exchange of $1.1 billion of its outstanding $1.75 billion 8.125 percent notes maturing on May 20, 2019 for $1.3 billion of 2.65 in percent notes maturing on December 2, 2022 and cash; addition, the Company exchanged $0.8 billion of its outstanding $1.0 billion 8.15 percent notes maturing on March 19, 2038 for $1.1 billion of 4.05 percent notes maturing on December 3, 2042 and cash. The exchange was completed to retire high coupon debt in the current favorable interest rate environment. The Company held the following deposits as of December 31: (Billions) U.S. retail deposits: Savings accounts — Direct Certificates of deposit:(a) Direct Third-party Sweep accounts — Third-party Other deposits Total customer deposits 2012 2011 $ 18.7 $ 14.6 0.7 8.9 11.4 0.1 39.8 $ 0.9 10.8 11.0 0.6 37.9 $ (a) The weighted average remaining maturity and weighted average rate at issuance on the total portfolio of U.S. retail CDs, issued through direct and third-party programs, were 18.5 months and 2.1 percent, respectively, as of December 31, 2012. 33 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW ASSET SECURITIZATION PROGRAMS The Company periodically securitizes cardmember receivables and loans arising from its card business, as the securitization the Company with cost-effective funding. market provides Securitization of is receivables accomplished through the transfer of those assets to a trust, which in turn issues to third-party investors certificates or notes (securities) collateralized by the transferred assets. The proceeds through its from issuance are distributed to the Company, wholly owned subsidiaries, as consideration for the transferred assets. cardmember loans and The receivables and loans being securitized are reported as assets on the Company’s Consolidated Balance Sheets and the related securities issued to third-party investors are reported as long-term debt. the the terms of respective the occurrence of securitization trust Under events agreements, associated with the performance of the assets of each trust could result in payment of trust expenses, establishment of reserve funds, or in a worst-case scenario, early amortization of investor certificates. During the year ended December 31, 2012, no such triggering events occurred. certain triggering The ability of issuers of asset-backed securities relating to cardmember receivables and loans of an originating bank to obtain necessary credit ratings for their issuances has historically in part, on qualification under the FDIC’s safe been based, harbor rule for assets transferred in securitizations. In 2009 and 2010, the FDIC issued a series of changes to its safe harbor rule, including a final rule for securitization safe harbor, issued in 2010, requiring issuers to comply with a new set of requirements in order to qualify for the safe harbor protection. Issuances out of the Lending Trust are grandfathered under the new FDIC final rule. There are two trusts for the Company’s cardmember charge card receivable securitization, the American Express Issuance Trust (the Charge Trust) and the American Express Issuance Trust II (the Charge Trust II). The Charge Trust does not satisfy the criteria required to be covered by the FDIC’s new safe harbor rule, nor did it meet the requirements to be covered by the safe It was structured, and harbor rule existing prior to 2009. continues to be structured, so that the financial assets transferred to the Charge Trust would not be deemed to be property of the originating banks in the event the FDIC is appointed as a receiver or conservator of the originating banks. The Charge Trust II, which was formed in October 2012, was designed to satisfy the criteria to be covered by the FDIC’s new safe harbor rule. LIQUIDITY MANAGEMENT The Company’s liquidity objective is to maintain access to a diverse set of cash, readily marketable securities and contingent sources of liquidity, so that the Company can continuously meet expected future financing obligations and business requirements for at least a 12-month period, even in the event it is unable to raise new funds under its regular funding programs. The Company has in place a Liquidity Risk Policy that sets out the Company’s risk on an enterprise-wide basis. approach to managing liquidity The Company incurs and accepts liquidity risk arising in the normal course of offering its products and services. The liquidity risks that the Company is exposed to can arise from a variety of sources, and thus its liquidity management strategy includes a variety of parameters, assessments and guidelines, including, but not limited to: (cid:2) Maintaining a diversified set of funding sources (refer to Funding Strategy section for more details); (cid:2) Maintaining unencumbered liquid assets and off-balance sheet liquidity sources; and (cid:2) Projecting cash inflows and outflows from a variety of sources and under a variety of scenarios, including contingent liquidity exposures such as unused cardmember lines of credit and collateral requirements for derivative transactions. The Company’s current liquidity target is to have adequate liquidity in the form of excess cash and readily marketable securities that are easily convertible into cash to satisfy all maturing long-term funding obligations for a 12-month period. In addition to its cash and readily marketable securities, the Company maintains a variety of contingent liquidity resources, such as access to undrawn amounts under its secured financing facilities and the Federal Reserve discount window as well as committed bank credit facilities. As of December 31, 2012, the Company’s excess cash available to fund long-term maturities was as follows: (Billions) Cash Securities held as collateral Cash available to fund maturities Total 15.8(a) 0.3(b) 16.1 $ $ (a) Includes $22.3 billion classified as cash and cash equivalents, less $6.5 billion of cash available to fund day-to-day operations. The $15.8 billion represents cash residing in the United States. (b) Off-balance sheet securities held as collateral from a counterparty that had not been sold or repledged. The upcoming approximate maturities of the Company’s long- term unsecured debt, debt issued in connection with asset- backed securitizations and long-term certificates of deposit are as follows: (Billions) Debt Maturities 2013 Quarters Ending: Unsecured Debt Asset-Backed Securitizations Certificates of Deposit March 31 June 30 September 30 December 31 Total $ $ — $ 4.5 3.1 — 7.6 $ — $ 0.9 2.0 1.2 4.1 $ 0.8 0.9 0.6 2.6 4.9 $ Total 0.8 6.3 5.7 3.8 $ 16.6 The Company’s financing needs for the next 12 months are expected to arise from these debt and deposit maturities as well as changes in business needs, including changes in outstanding cardmember loans and receivables and acquisition activities. 34 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW Committed Bank Credit Facilities In addition to the secured financing facilities described above, the Company maintained committed syndicated bank credit facilities as of December 31, 2012 of $7.7 billion which expires as follows: (Billions) 2014 2015 2016 Total $ $ 2.1 3.0 2.6 7.7 The availability of the credit lines is subject to the Company’s compliance with certain financial covenants, principally the maintenance by Credco of a certain ratio of combined earnings and fixed charges to fixed charges. As of December 31, 2012, the Company was in compliance with each of its covenants. The drawn balance of the committed credit facilities of $4.7 billion as of December 31, 2012 was used to fund the Company’s business activities in the normal course. The remaining capacity of the facilities mainly served to further enhance the Company’s contingent funding resources. The Company’s committed bank credit facilities do not contain material adverse change clauses, which might otherwise preclude borrowing under the credit facilities, nor are they dependent on the Company’s credit rating. OFF-BALANCE SHEET ARRANGEMENTS AND CONTRACTUAL OBLIGATIONS The Company has identified both on and off-balance sheet transactions, arrangements, obligations and other relationships that may have a material current or future effect on its financial condition, changes in financial condition, results of operations, or liquidity and capital resources. The Company considers various factors in determining the amount of liquidity it maintains, such as economic and financial market conditions, seasonality in business operations, growth in its businesses, potential acquisitions or dispositions, the cost and availability of alternative liquidity sources, and regulatory and credit rating agency considerations. The yield the Company receives on its cash and readily marketable securities is, generally, less than the interest expense on the sources of funding for these balances. Thus, the Company incurs substantial net interest costs on these amounts. The level of net interest costs will be dependent on the size of the Company’s cash and readily marketable securities holdings, funding these as well as the difference between its cost of amounts and their investment yields. Refer also to “Business Segment Results — Corporate & Other.” Securitized Borrowing Capacity On August 3, 2012, the Company extended its $3.0 billion committed, revolving, secured financing facility, with an original maturity date in December 2013, to July 15, 2014. This secured financing facility gives the Company the right to sell up to $3.0 billion face amount of eligible AAA notes from the Charge Trust. On October 3, 2012, the Company entered into a new three- year committed, revolving, secured financing facility maturing on September 15, 2015 that gives the Company the right to sell up to $2.0 billion face amount of eligible AAA certificates from the Lending Trust at any time. Both facilities are used in the ordinary course of business to fund seasonal working capital needs, as well as to further enhance the Company’s contingent funding resources. As of December 31, 2012, $3.0 billion was drawn on the Charge Trust facility and no amounts were drawn on the Lending Trust facility. Federal Reserve Discount Window As insured depository institutions, the Banks may borrow from the Federal Reserve Bank of San Francisco, subject to the amount of qualifying collateral that they may pledge. The Federal Reserve has indicated that both credit and charge card receivables are a for secured borrowings made form of qualifying collateral through the discount window. Whether specific assets will be considered qualifying collateral and the amount that may be borrowed against the collateral, remain at the discretion of the Federal Reserve. The Company had approximately $44.2 billion as of December 31, 2012 in U.S. credit card loans and charge card receivables that could be sold over time through its existing securitization trusts, or pledged in return for secured borrowings to provide further liquidity, subject in each case to applicable market conditions and eligibility criteria. 35 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW CONTRACTUAL OBLIGATIONS The table below identifies transactions that represent contractually committed future obligations of the Company. Purchase obligations include agreements to purchase goods and services that are enforceable and legally binding on the Company and that specify significant terms, including: fixed or minimum quantities to be purchased; fixed, minimum or variable price provisions; and the approximate timing of the transaction. (Millions) Long-term debt Interest payments on long-term debt(b) Certificates of deposit Other long-term liabilities(c) Operating lease obligations Purchase obligations(d) Total Payments due by year(a) 2013 2014–2015 2016–2017 2018 and thereafter $ $ 11,665 1,386 4,959 170 275 387 $ 27,131 1,917 3,338 123 439 200 $ 13,324 1,057 1,090 38 284 123 $ 7,179 2,616 190 37 1,005 49 $ 18,842 $ 33,148 $ 15,916 $ 11,076 $ Total 59,299 6,976 9,577 368 2,003 759 78,982 (a) The above table excludes approximately $1.2 billion of tax liabilities that have been recorded in accordance with GAAP governing the accounting for uncertainty in income taxes as inherent complexities and the number of tax years currently open for examination in multiple jurisdictions do not permit reasonable estimates of payments, if any, to be made over a range of years. (b) Estimated interest payments were calculated using the effective interest rate in place as of December 31, 2012, and reflects the effect of existing interest rate swaps. Actual cash flows may differ from estimated payments. (c) As of December 31, 2012, there were no minimum required contributions, and no contributions are currently planned, for the U.S. American Express Retirement Plan. For the U.S. American Express Retirement Restoration Plan and non-U.S. defined benefit pension and postretirement benefit plans, contributions in 2013 are anticipated to be approximately $67 million, and this amount has been included within other long-term liabilities. Remaining obligations under defined benefit pension and postretirement benefit plans aggregating $729 million have not been included in the table above as the timing of such obligations is not determinable. Additionally, other long-term liabilities do not include $5.8 billion of Membership Rewards liabilities, which are not considered long-term liabilities as cardmembers in good standing can redeem points immediately, without restrictions, and because the timing of point redemption is not determinable. (d) The purchase obligation amounts represent non-cancelable minimum contractual obligations by period under contracts that were in effect as of December 31, 2012. Termination fees are included in these amounts. The Company also has certain contingent obligations to make payments under contractual agreements entered into as part of the ongoing operation of the Company’s business, primarily with such co-brand partners. The contingent obligations under arrangements were of December 31, 2012. approximately billion $4.1 as In addition to the contractual obligations noted above, the Company has off-balance sheet arrangements include guarantees and other off-balance sheet arrangements as more fully described below. that services GUARANTEES associated with are The Company’s principal guarantees to enhance the value of owning an cardmember American Express card. As of December 31, 2012, the Company had guarantees totaling approximately $45 billion related to cardmember protection plans, as well as other guarantees in the ordinary course of business that are within the scope of GAAP governing the accounting for guarantees. Refer to Note 13 to the Consolidated Financial further discussion Statements regarding the Company’s guarantees. for CERTAIN OTHER OFF-BALANCE SHEET ARRANGEMENTS As of December 31, 2012, the Company had approximately $253 billion of unused credit available to cardmembers as part of established lending product agreements. Total unused credit available to cardmembers does not represent potential future cash requirements, as a significant portion of this unused credit will likely not be drawn. The Company’s charge card products generally have no pre-set limit, and therefore are not reflected in unused credit available to cardmembers. To mitigate counterparty credit risk related to derivatives, the Company accepted noncash collateral in the form of security interest from its derivatives counterparties with a fair value of $335 million as of December 31, 2012, none of which was sold or repledged. in U.S. Treasury securities Refer to Note 24 to the Consolidated Financial Statements for discussion regarding the Company’s other off-balance sheet arrangements. 36 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW RISK MANAGEMENT GOVERNANCE Risk management and key risks identified by management are overseen by the Company’s Board of Directors and two of its committees: the Audit, Risk and Compliance Committee and the Compensation and Benefits Committee. Both committees consist solely of independent directors and provide regular updates to the Board of Directors. legal, fraud, The Audit, Risk and Compliance Committee approves key risk management policies, and monitors the Company’s risk culture, personnel, capabilities and outcomes. The Committee approves the Enterprise-wide Risk Management Policy along with its sub- policies governing individual credit risk, institutional credit risk, market risk, liquidity risk, operational risk, asset/liability risk and capital management, as well as the launch of new products and services. The Committee receives regular reports about key risks affecting the Company, including their potential likelihood and impact, as well as risk escalation and compliance with the policy-based risk limits. The Committee regularly reviews the credit risk profiles of the major business units, including their risk trends and risk management capabilities. It also reviews enterprise-wide operational risk trends, events and capabilities, with an emphasis on compliance, information security, and privacy impacts; as well as trends in market, funding, liquidity and reputational risk. The Committee meets regularly in private sessions with the Company’s Chief Risk Officer and other senior management with regard to the Company’s risk management processes, controls and capabilities. The Compensation and Benefits Committee works with the Chief Risk Officer to ensure that the compensation programs covering and the Company overall appropriately balance risk with incentives and that business performance is achieved without taking imprudent risks. The Company‘s Chief Risk Officer is actively involved in the goal-setting process; reviews the current and forward-looking risk profiles of each business unit; and provides input into performance evaluation. The Chief Risk Officer attests to the Compensation and Benefits Committee that performance goals and actual results have been achieved without taking imprudent risks. The Compensation and Benefits Committee uses a risk- balanced incentive compensation framework to decide on the Company’s bonus pools and the compensation of senior executives. employees, business units, risk-taking There are several internal management committees, including the Enterprise-wide Risk Management Committee (ERMC), chaired by the Company’s Chief Risk Officer, and the Asset- Liability Committee (ALCO), chaired by the Company’s Chief Financial Officer, which support the Audit, Risk and Compliance Committee of the Board of Directors in overseeing risks across the Company. The ERMC is responsible for credit, operational and reputational risks, while the ALCO is responsible for market, liquidity, asset/liability risk and capital. In 2012, the ERMC created a dedicated compliance sub-committee. The Enterprise-wide Risk Management Policy defines risk management roles and responsibilities. The policy sets the 37 Company’s risk appetite and defines governance over risk taking and the risk monitoring processes across the Company. Risk appetite defines the overall risk levels the Company is willing to accept while operating in full compliance with regulatory and legal requirements. In addition, it establishes principles for risk taking in the aggregate and for each risk type, and is supported by a comprehensive system of risk limits, escalation triggers and controls designed to ensure that the risks remain within the defined risk appetite boundaries. The Policy also defines the Company’s “three lines of defense” approach to risk management. Business Unit presidents are supported by Chief Credit and Lead Operational Risk Officers, who lead the first line of defense. The Global Risk Oversight group (described below) is the second line of defense and provides oversight of is risks across independent from the first line of defense. The Internal Audit Group constitutes the third line of defense, ensuring that the first and second lines operate as intended. the Company that GLOBAL RISK OVERSIGHT The Global Risk Oversight (GRO) group provides the Chief Risk Officer with its independent assessment of risks. The GRO seeks to ensure that key risk management policies are consistently implemented and enforced throughout the Company, including risk-based limits and escalations. the GRO is responsible for aggregation and reporting of risks across risk types, business units and geography and maintains enterprise- wide standards, procedures, tools and processes for managing credit and operational risks. The head of GRO has a solid line reporting relationship to the Company’s Chief Risk Officer. In addition, CREDIT RISK MANAGEMENT Credit risk is defined as loss due to obligor or counterparty default or changes in the credit quality of a security. Credit risks in the Company are divided into two broad categories: individual and institutional. Each has distinct risk management tools and metrics. Business units that create individual or institutional credit risk exposures of significant importance are supported by dedicated risk management teams, each led by a Chief Credit Officer. To preserve independence, Chief Credit Officers for all business units have a solid line reporting relationship to the Company’s Chief Risk Officer. INDIVIDUAL CREDIT RISK Individual credit risk arises principally from consumer and small business charge cards, credit cards, lines of credit, and loans. These portfolios consist of millions of customers across multiple geographies, occupations, industries and levels of net worth. The Company benefits from the high-quality profile of its customers, which is driven by brand, premium customer servicing, product features capabilities, which span underwriting, customer management and collections. Externally, the risk in these portfolios is correlated to broad economic trends, such as unemployment rates and GDP growth, which can affect customer liquidity. and risk management A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW line management The business unit leaders and Chief Credit Officers take the lead in managing the individual credit risk process. These Chief Credit Officers are guided by the Individual Credit Risk implementation and responsible for Committee, which is enforcement of the Individual Credit Risk Management Policy. This policy is further supported by subordinate policies and operating manuals covering decision logic and processes of credit extension, approvals, including prospecting, new account The authorizations, subordinate risk policies and operating manuals are designed to ensure consistent application of risk management principles and standardized reporting of asset quality and loss recognition. supported by risk management sophisticated proprietary scoring and decision-making models that use the most up-to-date proprietary information on prospects and customers, such as spending and payment history and data feeds from credit bureaus. Additional data, such as new commercial variables, continue to be integrated into the risk models to further mitigate small business risk. The Company has developed data-driven economic decision logic for customer interactions to better serve its customers. collections. Individual credit and is Similar to Individual Credit Risk, business units INSTITUTIONAL CREDIT RISK Institutional credit risk arises principally within the Company’s Global Corporate Payments, Global Merchant Services, GNS, Prepaid Services and Foreign Exchange Services businesses, as well as investment and liquidity management activities. Unlike individual credit risk, institutional credit risk is characterized by a lower loss frequency but higher severity. It is affected both by general economic conditions and by client-specific events. The absence of large losses in any given year or over several years is not necessarily representative of the level of risk of institutional portfolios, given the infrequency of loss events in such portfolios. taking institutional credit risks are supported by Chief Credit Officers. These officers are guided by the Institutional Risk Management Committee (IRMC), which is responsible for implementation and enforcement of the Institutional Credit Risk Management Policy and for providing guidance to the credit officers of each business unit with substantial institutional credit risk exposures. The committee, along with the business unit Chief credit officers, make investment decisions in core risk capabilities, ensure proper implementation of the underwriting standards and contractual rights of risk mitigation, monitor risk exposures, and determine risk mitigation actions. The IRMC formally reviews large institutional risk exposures to ensure compliance with ERMC guidelines and procedures and escalates them to the ERMC as appropriate. At the same time, the IRMC provides guidance to the business unit risk teams to optimize risk- adjusted returns on capital. A centralized risk rating unit and a specialized airline risk assessment of risk group provide institutional obligors across the Company. Exposure to Airline Industry The Company has multiple important co-brand, rewards and corporate payments arrangements with airlines. The Company’s largest airline partner is Delta Air Lines and this relationship includes exclusive co-brand credit card partnerships and other arrangements including Membership Rewards, merchant acceptance, travel and corporate payments. Refer to Note 22 in the Consolidated Financial Statements for further details of these relationships. European Debt Exposure As part of its ongoing risk management process, the Company monitors its financial exposure to both sovereign and non- sovereign customers and counterparties, and measures and manages concentrations of risk by geographic regions, as well as by economic sectors and industries. Several European countries have been subject to credit deterioration due to weaknesses in their economic and fiscal profiles. The Company is closely monitoring its exposures in Italy, Spain, Ireland, Greece and Portugal, which have been determined to be high risk based on the market assessment of the riskiness of their sovereign debt and the Company’s assessment of their economic and financial outlook. As of December 31, 2012, the Company did not hold any investments in sovereign debt securities issued by Italy, Spain, Ireland, Greece or Portugal, and the Company’s gross credit exposures to government entities, financial institutions and corporations in those countries were individually and collectively not material. OPERATIONAL RISK MANAGEMENT PROCESS the risk of not The Company defines operational risk as achieving business objectives due to inadequate or failed processes or information systems, human error or the external including losses due to environment (i.e., natural disasters), failures to comply with laws and regulations. Operational risk is inherent in all business activities and can impact an organization through direct or indirect financial loss, brand damage, customer dissatisfaction, or legal and regulatory penalties. To appropriately measure and manage operational risk, the Company has implemented a comprehensive operational risk framework that is defined in the Operational Risk Management Policy approved by the Audit, Risk and Compliance Committee. (ORMC) The Operational Risk Management Committee coordinates with all control groups on effective risk assessments and controls and oversees responsive and mitigation efforts by Lead Operational Risk Officers in the business units and staff groups. In addition, enhanced processes for remediation were implemented in 2012 to strengthen the Company’s commitment to the customer and its focus on quality execution. the preventive, resolution customer issue and The Company uses the operational risk framework to identify, measure, monitor and report inherent and emerging operational 38 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW risks. This framework, supervised by the ORMC, consists of (a) operational risk event capture, (b) a project office to coordinate issue management and control enhancements, (c) key pre- risk implementation test metrics, and (d) process and entity-level risk self-assessments. complaints indicators customer such or as root to determine The framework requires the assessment of operational risk events and causes, resolution plan accountability to correct any defect, remediate customers, and enhance controls and testing to mitigate future issues. The impact on the Company is assessed from an operational, financial, brand, regulatory compliance and legal perspective. customer impacts COMPLIANCE RISK MANAGEMENT PROCESS The Company defines compliance risk as the risk of legal or fines, monetary penalties, payment of reputational harm, damages or other forms of sanction as a result of non- compliance with applicable laws, regulations, rules or standards of conduct. its ability The Company views to effectively mitigate compliance risk as an important aspect of its business model. The Company’s Global Compliance and Ethics organization is responsible for establishing and maintaining the Company’s Corporate-wide Compliance Risk Management Program. Pursuant to this program, the Company seeks to manage and mitigate compliance risk by assessing, controlling, monitoring, measuring and reporting the regulatory risks to which it is exposed. of The Audit, Risk and Compliance Committee of the Board of Directors is responsible for approving key compliance policies following their review by the ERMC and for reviewing the effectiveness Risk Management Program across the Company’s business functions. the Audit, Risk and Compliance Committee In addition, approves the Company’s compliance risk tolerance statement, which reinforces the importance of compliance risk management at the Company. the Corporate-wide Compliance REPUTATIONAL RISK MANAGEMENT PROCESS The Company defines reputational risk as the risk that negative public perceptions regarding the Company’s products, services, business practices, management, clients and partners, whether true or not, could cause a decline in the customer base, costly litigation, or revenue reductions. The Company views protecting its reputation as core to its vision of becoming the world’s most respected service brand and fundamental to its long-term success. risk across General principles and the overall framework for managing reputational the Company are defined in the Reputational Risk Management Policy. The Reputational Risk Management Committee is responsible for implementation of and adherence to this policy, and for performing periodic assessments of the Company’s reputation and brand health based on internal and external assessments. Business leaders across the Company are responsible for ensuring that transactions, reputation risk implications of business activities and management practices are appropriately considered and relevant subject matter experts are engaged as needed. MARKET RISK MANAGEMENT PROCESS Market risk is the risk to earnings or value resulting from movements risk exposure is primarily generated by: in market prices. The Company’s market (cid:2) Interest rate risk in its card, insurance and Travelers Cheque businesses, as well as in its investment portfolios; and (cid:2) Foreign exchange risk in its operations outside the United States. Market Risk limits and escalation triggers within the Market Risk and Asset Liability Management Policies are approved by the Audit, Risk and Compliance Committee of the Board of Directors and ALCO. Market risk is centrally monitored for compliance with policy and limits by the Market Risk Committee, which reports into the ALCO and is chaired by the Chief Market Risk Officer. Market risk management is also guided by policies covering the use of derivative financial instruments, funding and liquidity and investments. The Company’s market exposures are in large part by- products of the delivery of its products and services. Interest rate risk arises through the funding of cardmember receivables and fixed-rate loans with variable-rate borrowings as well as through the risk to net interest margin from changes in the relationship between benchmark rates such as Prime and LIBOR. is managed by lending products Interest rate exposure within the Company’s charge card and fixed-rate the proportion of total funding provided by variable-rate debt and deposits compared to fixed-rate debt and deposits. In addition, interest rate swaps are used from time to time to effectively convert fixed-rate debt to variable-rate or to convert variable- rate debt to fixed-rate. The Company may change the mix between variable-rate and fixed-rate funding based on changes in business volumes and mix, among other factors. varying The Company does not financial instruments for trading purposes. Refer to Note 12 to the Consolidated Financial Statements for further discussion of the Company’s derivative financial instruments. in derivative engage As of December 31, 2012, the detrimental effect on the Company’s annual net interest income of a hypothetical 100 basis point increase in interest rates would be approximately the Company first $223 million. To calculate this effect, measures the potential change in net interest income over the following 12 months taking into consideration anticipated future business growth and market-based forward interest rates. The Company then measures the impact of the assumed forward interest rate plus the 100 basis point increase on the projected net interest income. This effect is primarily driven by the volume of charge card receivables and loans deemed to be fixed-rate and funded by variable-rate liabilities. As of December 31, 2012, the 39 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW the U.S. dollar related to anticipated overseas operating results for the next 12 months would be approximately $187 million as of December 31, 2012. With respect to translation exposure of including related foreign exchange foreign subsidiary equity, forward contracts outstanding, a hypothetical 10 percent strengthening in the U.S. dollar would result in an immaterial reduction in equity as of December 31, 2012. The actual impact of interest rate and foreign exchange rate changes will depend on, among other factors, the timing of rate changes, the extent to which different rates do not move in the same direction or in the same direction to the same degree, and changes in the volume and mix of the Company’s businesses. FUNDING & LIQUIDITY RISK MANAGEMENT PROCESS Liquidity risk is defined as the inability of the Company to meet its ongoing financial and business obligations as they become due at a reasonable cost. General principles and the overall framework for managing liquidity risk across the Company are defined in the Liquidity Risk Policy approved by the ALCO and Audit, Risk and Compliance Committee of the Board. Liquidity risk is centrally managed by the Funding and Liquidity Committee, which reports into the ALCO. The Company manages liquidity risk by maintaining access to a diverse set of cash, readily-marketable securities and contingent sources of liquidity, such that the Company can continuously meet its business requirements and expected future financing obligations for at least a 12-month period, even in the event it is unable to raise new funds under its regular funding programs. The Company balances the trade-offs between maintaining too much liquidity, which can be costly and limit financial flexibility, and having inadequate liquidity, which may result in financial distress during a liquidity event. Liquidity risk is managed both at an aggregate Company level and at the major legal entities in order to ensure that sufficient funding and liquidity resources are available in the amount and in the location needed in a stress event. The Funding and Liquidity Committee reviews the forecasts of the Company’s financing cash aggregate requirements, approves the funding plans designed to satisfy those establishes guidelines to identify the amount of liquidity resources required and monitors positions and determines any actions to be taken. Liquidity planning also takes into account operating cash flexibilities. requirements under normal conditions, subsidiary positions and and percentage of worldwide charge card accounts receivable and credit card loans that were deemed to be fixed rate was 67.5 percent, or $74 billion, with the remaining 32.5 percent, or $36 billion, deemed to be variable rate. The Company is also subject to market risk from changes in the relationship between the benchmark Prime rate that determines the yield on its variable-rate lending receivables and the benchmark LIBOR rate that determines the effective interest cost on a significant portion of its outstanding debt. Differences in the rate of change of these two indices, commonly referred to as basis risk, would impact the Company’s variable-rate U.S. lending net interest margins because the Company borrows at rates based on LIBOR but lends to its customers based on the Prime rate. The detrimental effect on the Company’s net interest income of a hypothetical 10 basis point decrease in the spread between Prime and one-month LIBOR over the next 12 months is estimated to be $34 million. The Company currently has approximately $35 billion of Prime-based, variable-rate U.S. lending receivables and $34 billion of LIBOR-indexed debt, including asset securitizations. Foreign exchange risk is generated by cardmember cross- currency charges, foreign subsidiary equity and foreign currency earnings in units outside the United States. The Company’s foreign exchange risk is managed primarily by entering into agreements to buy and sell currencies on a spot basis or by hedging this market exposure to the extent it is economically justified through various means, including the use of derivative financial instruments such as foreign exchange forward and cross-currency swap contracts, which can help “lock in” the value of the Company’s exposure to specific currencies. As of December 31, 2012 and 2011, foreign currency derivative instruments with total notional amounts of approximately $27 billion and $23 billion, respectively, were outstanding. Derivative hedging activities related to cross-currency charges, balance sheet exposures and foreign currency earnings generally do not qualify for hedge accounting; however, derivative hedging activities related to translation exposure of foreign subsidiary equity generally do. With respect to cross-currency charges and balance sheet exposures, including related foreign exchange forward contracts outstanding, the effect on the Company’s earnings of a hypothetical 10 percent change in the value of the U.S. dollar would be immaterial as of December 31, 2012. With respect to earnings denominated in foreign currencies, the adverse impact on pretax income of a hypothetical 10 percent strengthening of 40 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW PROVISIONS FOR LOSSES The provisions for losses are directly attributable to the segment in which they are reported. EXPENSES Marketing and promotion expenses are reflected in each segment based on actual expenses incurred, with the exception of brand advertising, which is primarily reflected in the GNMS and USCS segments. Rewards and cardmember services expenses are reflected in each segment based on actual expenses incurred within each segment. Salaries and employee benefits and other operating expenses, such as professional services, occupancy and equipment and communications, reflect expenses incurred directly within each segment. In addition, expenses related to the Company’s support services, such as technology costs, are allocated to each segment based on support service activities directly attributable to the segment. Other overhead expenses, such as staff group support functions, are allocated to segments based on each segment’s relative level of pretax income. Financing requirements are managed on a consolidated basis. Funding costs are allocated based on segment funding requirements. CAPITAL Each business segment is allocated capital based on established risk measures and business model operating requirements, regulatory capital requirements. Business model operating requirements include capital needed to support operations and specific balance include items. The considerations for credit, market and operational risk. risk measures sheet INCOME TAXES Income tax provision (benefit) is allocated to each business segment based on the effective tax rates applicable to various businesses that make up the segment. BUSINESS SEGMENT RESULTS The Company is a global service company principally engaged in businesses comprising four reportable operating segments: USCS, ICS, GCS and GNMS. The Company considers a combination of factors when evaluating the composition of its reportable operating segments, including the results reviewed by the chief operating decision maker, economic characteristics, products and services offered, classes of customers, product distribution channels, geographic considerations (primarily U.S. versus non-U.S.) and regulatory environment the Consolidated Financial Statements for additional discussion of the products and services by segment. considerations. Refer to Note 25 to Results of the business segments essentially treat each segment as a stand-alone business. The management reporting process that derives these results allocates income and expense using various methodologies as described below. Refer to Note 1 to the Consolidated Financial Statements for a discussion of a change in classification of card fees on lending products, which impacts the selected income statement and statistical data presented herein for the USCS and ICS segments. interest yield on This cardmember loans statistic, a non-GAAP measure, for these segments. change does not the net impact As discussed more fully below, results are presented on a GAAP basis unless otherwise stated. Refer to the “Glossary of Selected Terminology” for the definitions of certain key terms and related information appearing in the tables within this section. TOTAL REVENUES NET OF INTEREST EXPENSE The Company allocates discount revenue and certain other revenues among segments using a transfer pricing methodology. Segments earn discount revenue based on the proportion of merchant business generated by the segment’s cardmembers. Within the USCS, ICS and GCS segments, discount revenue reflects the issuer component of the overall discount revenue; within the GNMS segment, discount the revenue reflects the overall discount network and merchant component of revenue. Total interest income and net card fees are directly attributable to the segment in which they are reported. 41 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW U.S. CARD SERVICES SELECTED INCOME STATEMENT DATA Years Ended December 31, (Millions, except percentages) Revenues 2012 2011 2010 Change 2012 vs. 2011 Change 2011 vs. 2010 Discount revenue, net card fees and other $ 11,469 $ 10,804 $ 9,997 $ Interest income Interest expense Net interest income Total revenues net of interest expense Provisions for losses Total revenues net of interest expense after provisions for losses Expenses Marketing, promotion, rewards and cardmember services Salaries and employee benefits and other operating expenses Total Pretax segment income Income tax provision Segment income Effective tax rate # denotes a variance greater than 100 percent. 5,342 765 4,577 16,046 1,429 5,074 807 4,267 15,071 687 5,277 812 4,465 14,462 1,591 14,617 14,384 12,871 6,552 6,593 3,996 10,548 4,069 1,477 3,662 10,255 4,129 1,449 5,744 3,623 9,367 3,504 1,279 $ 2,592 $ 2,680 $ 2,225 $ 36.3% 35.1% 36.5% 665 268 (42) 310 975 742 233 (41) 334 293 (60) 28 (88) 6 % $ 5 (5) 7 6 # 2 (1) 9 3 (1) 2 (3) % $ 807 (203) (5) (198) 609 (904) 1,513 849 39 888 625 170 455 8 % (4) (1) (4) 4 (57) 12 15 1 9 18 13 20 % 42 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW U.S. CARD SERVICES SELECTED STATISTICAL INFORMATION As of or for the Years Ended December 31, (Billions, except percentages and where indicated) Card billed business Total cards-in-force (millions) Basic cards-in-force (millions) Average basic cardmember spending (dollars)* U.S. Consumer Travel: Travel sales (millions) Travel commissions and fees/sales Total segment assets Segment capital (millions) Return on average segment capital(a) Return on average tangible segment capital(a) Cardmember receivables: Total receivables 30 days past due as a % of total Average receivables Net write-off rate — principal only(b) Net write-off rate — principal, interest and fees(b) Cardmember loans: Total loans 30 days past due loans as a % of total Net write-off rate — principal only(b) Net write-off rate — principal, interest and fees(b) Calculation of Net Interest Yield on Cardmember Loans: Net interest income (millions) Exclude: Interest expense not attributable to the Company’s cardmember loan portfolio (millions) Interest income not attributable to the Company’s cardmember loan portfolio (millions) Adjusted net interest income (millions)(c) Average loans Exclude: Unamortized deferred card fees, net of direct acquisition costs of cardmember loans Adjusted average loans(c) Net interest income divided by average loans Net interest yield on cardmember loans(c) $ $ $ $ $ $ $ $ $ $ $ $ 2012 462.3 42.2 31.3 14,986 4,042 7.6% 98.3 8,714 28.8% 30.1% 21.1 1.8% 19.8 1.9% 2.1% $ $ $ $ $ $ $ 2011 424.3 40.9 30.4 14,124 3,603 8.3% 97.8 8,804 33.0% 34.8% 20.6 1.9% 18.8 1.7% 1.9% $ $ $ $ $ $ $ 2010 378.1 39.9 29.7 12,795 3,116 8.2% 91.3 7,411 35.0% 37.8% 19.2 1.5% 17.1 1.6% 1.8% Change 2012 vs. 2011 Change 2011 vs. 2010 9 % 3 % 3 % 6 % 12 % 1 % (1)% 2 % 5 % 12% 3% 2% 10% 16% 7% 19% 7% 10% 56.0 $ 53.7 $ 51.6 4 % 4% 1.2% 2.1% 2.3% 1.4% 2.9% 3.2% 2.1% 5.8% 6.3% 4,577 $ 4,267 $ 4,465 204 (9) 233 (10) 4,772 52.8 $ $ 4,490 50.3 $ $ — — 52.8 $ 50.3 $ 8.7% 9.0% 8.5% 8.9% 231 (12) 4,684 49.8 — 49.8 9.0% 9.4% Proprietary cards only. * (a) Return on average segment capital is calculated by dividing (i) one-year period segment income ($2.6 billion, $2.7 billion and $2.2 billion for 2012, 2011 and 2010, respectively) by (ii) one-year average segment capital ($9.0 billion, $8.1 billion and $6.4 billion for 2012, 2011 and 2010, respectively). Return on average tangible segment capital, a non-GAAP measure, is computed in the same manner as return on average segment capital except the computation of average tangible segment capital, a non-GAAP measure, excludes from average segment capital average goodwill and other intangibles of $379 million, $425 million and $459 million as of December 31, 2012, 2011 and 2010, respectively. The Company believes return on average tangible segment capital is a useful measure of the profitability of its business. (b) Refer to “Selected Statistical Information” footnote (e) on page 22. (c) Net interest yield on cardmember loans, adjusted net interest income, and adjusted average loans are non-GAAP measures. The Company believes adjusted net interest income and adjusted average loans are useful to investors because they are components of net interest yield on cardmember loans, which provides a measure of profitability of the Company’s cardmember loan portfolio. 43 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW RESULTS OF OPERATIONS FOR THE THREE YEARS ENDED DECEMBER 31, 2012 USCS segment income decreased $88 million or 3 percent in 2012 as compared to the prior year. USCS segment income increased $455 million or 20 percent in 2011 as compared to the prior year. Total Revenues Net of Interest Expense Total revenues net of interest expense increased $975 million or 6 percent in 2012 as compared to the prior year, primarily driven by higher discount revenue, increased net interest income, higher other revenues and higher net card fees. Discount revenue, net card fees and other revenues increased $665 million or 6 percent in 2012 as compared to the prior year, primarily due to higher discount revenue resulting from billed business growth, partially offset by higher contra-revenues primarily related to cash rebates tied to volume growth on cash- back rewards products. Billed business increased 9 percent in 2012 as compared to the prior year, primarily driven by 6 percent increase in average spending per proprietary basic cards-in-force and 3 percent higher cards-in-force. Interest income increased $268 million or 5 percent in 2012 as compared to the prior year, primarily due to a 5 percent increase in average cardmember loans and a slight increase in the net interest yield on cardmember loans. Interest expense decreased $42 million or 5 percent in 2012 as compared to the prior year, reflecting a lower cost of funds, partially offset by higher average cardmember receivable and loan balances. Total revenues net of interest expense increased $609 million or 4 percent in 2011 as compared to the prior year, due to higher discount revenue, net card fees and other revenues and a decrease in interest expense, partially offset by a decrease in interest income. Provisions for Losses Provisions for losses increased $742 million or over 100 percent in 2012 as compared to the prior year, primarily reflecting a smaller reserve release in 2012 than in 2011 due to the slowing pace of improved credit conditions. The provisions for losses increase was partially offset by lower net write-offs due to improved cardmember lending credit trends in the current period. Provisions for losses decreased $904 million or 57 percent in 2011 as compared to the prior year, principally reflecting lower reserve requirements driven by improving cardmember loan trends, partially offset by a higher charge card provision resulting from higher cardmember receivable balances and a higher net write-off rate. Refer to the USCS Selected Statistical Information table for the lending and charge write-off rates for 2012, 2011 and 2010. Expenses Expenses in 2012 as compared to the prior year, primarily due to higher salaries and employee benefits and other operating expenses, partially offset increased $293 million or 3 percent by lower marketing, promotion, rewards and cardmember services expenses. Expenses included a reengineering net charge of $29 million in 2012, a net benefit of $8 million in 2011 and a net charge of $55 million in 2010. Expenses increased $888 million or 9 percent in 2011 as compared to the prior year, due to increased marketing, promotion, rewards and cardmember services expenses, and higher salaries and employee benefits and other operating expenses. Marketing, promotion, rewards and cardmember services expenses decreased $41 million or 1 percent in 2012 as compared to the prior year, due to lower marketing, promotion and rewards expenses, partially offset by higher cardmember services rewards and cardmember expenses. Marketing, promotion, services expenses increased $849 million or 15 percent in 2011 as compared to the prior year, due to higher rewards and cardmember services expenses. Cardmember rewards expenses decreased $33 million or 1 percent in 2012 as compared to the prior year due to a decrease in Membership Rewards expense of $108 million offset by an increase in co-brand rewards expense of $75 million. For 2012, Membership Rewards expenses decreased $108 million as compared to the prior year as a result of a reduction in expenses related to a slower average URR growth rate (including the effect of enhancements to the U.S. URR estimation process of $317 million in 2012 and $188 million in 2011) and a shift in the redemption mix which drove a favorable change in the WAC assumption, offset by higher expenses relating to an increase in new points earned. Co-brand rewards expenses increased $75 million primarily related to higher spending volumes. For 2011, Membership Rewards expenses increased $736 million as compared to the prior year as a result of higher expenses related to an increase in new points earned, an increase in expenses related to a higher average URR growth rate (including the effects of enhancements to the U.S. URR estimation process of $188 million) and a shift in the redemption mix resulting in a higher WAC assumption. Co-brand rewards expenses increased $211 million primarily related to higher spending volumes. Salaries and employee benefits and other operating expenses increased $334 million or 9 percent in 2012 as compared to the prior year, primarily driven by higher other operating expenses related to cardmember reimbursement costs as a result of internal and regulatory reviews of the Company’s U.S. banking subsidiaries, related to hedge ineffectiveness and higher restructuring charges. Salaries and employee benefits and other operating expenses increased $39 million or 1 percent in 2011 as compared to the prior year, primarily reflecting increased salary and employee benefits costs, partially offset by higher reengineering expense in the prior year. in expenses an increase Income Taxes The tax rate in all periods reflected the benefits from the resolution of certain prior years’ tax items and the relationship of recurring permanent tax benefits to varying levels of pretax income. 44 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW INTERNATIONAL CARD SERVICES SELECTED INCOME STATEMENT DATA Years Ended December 31, (Millions, except percentages) Revenues 2012 2011 2010 Change 2012 vs. 2011 Change 2011 vs. 2010 Discount revenue, net card fees and other $ 4,561 $ 4,470 $ 3,784 $ Interest income Interest expense Net interest income Total revenues net of interest expense Provisions for losses Total revenues net of interest expense after provisions for losses Expenses Marketing, promotion, rewards and cardmember services Salaries and employee benefits and other operating expenses Total Pretax segment income Income tax provision Segment income Effective tax rate 1,147 402 745 5,306 330 4,976 1,927 2,390 4,317 659 25 634 $ 1,195 426 769 5,239 268 4,971 1,857 2,352 4,209 762 39 723 $ 1,287 428 859 4,643 392 4,251 1,612 2,050 3,662 589 52 537 $ 3.8% 5.1% 8.8% $ 91 (48) (24) (24) 67 62 5 70 38 108 (103) (14) (89) 2 % $ (4) (6) (3) 1 23 — 4 2 3 (14) (36) (12)% $ 686 (92) (2) (90) 596 (124) 720 245 302 547 173 (13) 186 18 % (7) — (10) 13 (32) 17 15 15 15 29 (25) 35 % 45 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW INTERNATIONAL CARD SERVICES SELECTED STATISTICAL INFORMATION As of or for the Years Ended December 31, (Billions, except percentages and where indicated) Card billed business Total cards-in-force (millions) Basic cards-in-force (millions) Average basic cardmember spending (dollars)* International Consumer Travel: Travel sales (millions) Travel commissions and fees/sales Total segment assets Segment capital (millions) Return on average segment capital(a) Return on average tangible segment capital(a) Cardmember receivables: Total receivables 90 days past billing as a % of total Net loss ratio (as a % of charge volume) Cardmember loans: Total loans 30 days past due loans as a % of total Net write-off rate — principal only(b) Net write-off rate — principal, interest and fees(b) Calculation of Net Interest Yield on Cardmember Loans: Net interest income (millions) Exclude: Interest expense not attributable to the Company’s cardmember loan portfolio (millions) Interest income not attributable to the Company’s cardmember loan portfolio (millions) Adjusted net interest income (millions)(c) Average loans Exclude: Unamortized deferred card fees, net of direct acquisition costs of cardmember loans, and other Adjusted average loans(c) Net interest income divided by average loans Net interest yield on cardmember loans(c) Change 2012 vs. 2011 Change 2011 vs. 2010 4% 2% 1% 2% 4% 9% 1% 8% 3% 15 % 2 % 1 % 15 % 18 % 15 % 29 % 7 % (4)% $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ 2012 128.9 15.6 10.6 12,221 1,372 7.2% 31.8 2,875 21.8% 43.0% 7.8 0.9% 0.16% 9.2 1.5% 1.9% 2.4% $ $ $ $ $ $ $ 2011 124.2 15.3 10.5 11,935 1,324 7.8% 29.1 2,840 25.8% 49.8% 7.2 0.9% 0.15% 8.9 1.7% 2.7% 3.3% 2010 107.9 15.0 10.4 10,366 1,126 8.0% 25.3 2,199 25.1% 34.8% 6.7 1.0% 0.24% 9.3 2.3% 4.6% 5.5% 745 $ 769 $ 859 102 (25) 822 8.7 $ $ 125 (38) 856 8.8 $ $ (0.2) (0.1) 8.5 $ 8.7 $ 8.5% 9.6% 8.8% 9.9% 124 (38) 945 8.6 (0.1) 8.5 10.0% 11.1% Proprietary cards only. * (a) Return on average segment capital is calculated by dividing (i) one-year period segment income ($634 million, $723 million and $537 million for 2012, 2011 and 2010, respectively) by (ii) one-year average segment capital ($2.9 billion, $2.8 billion and $2.1 billion for 2012, 2011 and 2010, respectively). Return on average tangible segment capital, a non-GAAP measure, is computed in the same manner as return on average segment capital except the computation of average tangible segment capital, a non-GAAP measure, excludes from average segment capital average goodwill and other intangibles of $1.4 billion, $1.3 billion and $592 million as of December 31, 2012, 2011 and 2010, respectively. The Company believes return on average tangible segment capital is a useful measure of the profitability of its business. (b) Refer to “Selected Statistical Information” footnote (e) on page 22. (c) Net interest yield on cardmember loans, adjusted net interest income and adjusted average loans are non-GAAP measures. The Company believes adjusted net interest income and adjusted average loans are useful to investors because they are components of net interest yield on cardmember loans, which provides a measure of profitability of the Company’s cardmember loan portfolio. 46 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW increased $108 million or 3 percent Expenses Expenses in 2012 as compared to the prior year, due to higher marketing, promotion, rewards and cardmember services expenses and higher salaries and employee benefits and other operating expenses. Expenses in 2012, 2011 and 2010 included $63 million, $36 million and $19 million, respectively, of net reengineering charges. Expenses increased $547 million or 15 percent in 2011 as compared to the prior year, due to higher marketing, promotion, rewards and cardmember services expenses and higher salaries and employee benefits and other operating expenses. Marketing, promotion, rewards and cardmember services expenses increased $70 million or 4 percent in 2012 as compared to the prior year, driven by higher volume-related rewards costs and co-brand expenses services expenses, partially offset by lower marketing and promotion rewards and cardmember expenses. Marketing, promotion, services expenses increased $245 million or 15 percent in 2011 as compared to the prior year, primarily due to greater volume- related rewards costs and co-brand expenses and the inclusion of the Loyalty Partner business. cardmember and higher Salaries and employee benefits and other operating expenses increased $38 million or 2 percent in 2012 as compared to the prior year, primarily due to higher restructuring charges, partially offset by lower other operating expenses. Salaries and employee benefits and other operating expenses increased $302 million or 15 percent in 2011 as compared to the prior year, reflecting the inclusion of Loyalty Partner expenses, as well as increased salary and employee benefits costs. Income Taxes The tax rate in all periods reflected the recurring permanent tax benefit related to the segment’s ongoing funding activities outside the United States, which is allocated to ICS under the Company’s internal tax allocation process. The tax rates for 2012 and 2011 also reflected the allocated share of tax benefits related to the realization of certain foreign tax credits, and the tax rate for 2010 reflected a benefit from the resolution of certain prior years’ items. In addition, the tax rate in each of the periods reflected the impact of recurring permanent tax benefits on varying levels of pretax income. RESULTS OF OPERATIONS FOR THE THREE YEARS ENDED DECEMBER 31, 2012 ICS segment income decreased $89 million or 12 percent in 2012 as compared to the prior year. ICS segment income increased $186 million or 35 percent in 2011 as compared to the prior year. Total Revenues Net of Interest Expense Total revenues net of interest expense increased $67 million or 1 percent in 2012 as compared to the prior year, primarily due to higher discount revenue, net card fees and other revenues, partially offset by lower net interest income. Discount revenue, net card fees and other revenues increased $91 million or 2 percent in 2012 as compared to the prior year, primarily due to higher cardmember spending and fee revenues related to Loyalty Partner, higher conversion revenue and higher discount revenue. Assuming no changes in foreign exchange rates, discount revenue, net card fees and other revenues increased 5 percent in 2012 as compared to the prior year.3 Billed business increased 4 percent in 2012 as compared to the prior year, primarily reflecting a 2 percent increase in average spending per proprietary basic cards-in-force. Refer to the Consolidated Selected Statistical Information table on page 24 for additional information on billed business by region. Interest income decreased $48 million or 4 percent in 2012 as reflecting a lower yield on compared to the prior year, cardmember loans. Interest expense decreased $24 million or 6 percent in 2012 as compared to the prior year, reflecting a lower cost of funds. Total revenues net of interest expense increased $596 million or 13 percent in 2011 as compared to the prior year, primarily due to higher discount revenue, net card fees and other revenues, partially offset by lower interest income. Provisions for Losses Provisions for losses increased $62 million or 23 percent in 2012 as compared to the prior year, primarily driven by higher cardmember lending provisions due to lower reserve releases in the current period, partially offset by lower charge card provisions and lower cardmember lending net write-off rates. Provisions for losses decreased $124 million or 32 percent in 2011 as compared to the prior year, primarily reflecting lower reserve requirements due to improving cardmember loan and charge card credit trends, partially offset by a larger charge card provision expense driven by higher average receivable balances. Refer to the ICS Selected Statistical Information table for the lending and charge write-off rates for 2012, 2011 and 2010. 3 Refer to footnote 1 on page 25 relating to changes in foreign exchange rates. 47 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW GLOBAL COMMERCIAL SERVICES SELECTED INCOME STATEMENT DATA Years Ended December 31, (Millions, except percentages) Revenues 2012 2011 2010 Change 2012 vs. 2011 Change 2011 vs. 2010 Discount revenue, net card fees and other $ 4,995 $ 4,880 $ 4,347 $ 115 2 % $ Interest income Interest expense Net interest expense Total revenues net of interest expense Provisions for losses Total revenues net of interest expense after provisions for losses Expenses Marketing, promotion, rewards and cardmember services Salaries and employee benefits and other operating expenses Total Pretax segment income Income tax provision Segment income Effective tax rate 11 257 (246) 4,749 136 9 264 (255) 4,625 76 7 227 (220) 4,127 157 4,613 4,549 3,970 579 3,074 3,653 960 316 644 $ 547 2,927 3,474 1,075 337 $ 738 $ 439 2,808 3,247 723 273 450 $ 32.9% 31.3% 37.8% 2 (7) (9) 124 60 64 32 147 179 (115) (21) (94) 22 (3) (4) 3 79 1 6 5 5 (11) (6) (13)% $ 533 2 37 35 498 (81) 579 108 119 227 352 64 288 12 % 29 16 16 12 (52) 15 25 4 7 49 23 64 % SELECTED STATISTICAL INFORMATION As of or for the Years Ended December 31, (Billions, except percentages and where indicated) Card billed business Total cards-in-force (millions) Basic cards-in-force (millions) Average basic cardmember spending (dollars)* Global Corporate Travel: Travel sales (millions) Travel commissions and fees/sales Total segment assets Segment capital (millions) Return on average segment capital(a) Return on average tangible segment capital(a) Cardmember receivables: Total receivables 90 days past billing as a % of total Net loss ratio (as a % of charge volume) $ $ $ $ $ $ 2012 166.4 7.0 7.0 23,737 18,894 8.1% 18.9 3,625 17.6% 35.1% $ $ $ $ $ 2011 154.2 7.0 7.0 21,898 19,618 8.0% 18.8 3,564 20.4% 42.1% $ $ $ $ $ 13.7 $ 12.8 $ 0.8% 0.06% 0.8% 0.06% 8 % — % — % 8 % 1 % 2 % 17,460 (4)% 2010 132.8 7.1 7.1 18,927 8.2% 18.1 3,650 12.6% 27.1% 11.3 0.8% 0.11% 16 % (1)% (1)% 16 % 12 % 4 % (2)% 7 % 13 % Change 2012 vs. 2011 Change 2011 vs. 2010 Proprietary cards only. * (a) Return on average segment capital is calculated by dividing (i) one-year period segment income ($644 million, $738 million and $450 million for 2012, 2011 and 2010, respectively) by (ii) one-year average segment capital ($3.6 billion for each of the years 2012, 2011 and 2010). Return on average tangible segment capital, a non-GAAP measure, is computed in the same manner as return on average segment capital except the computation of average tangible segment capital, a non-GAAP measure, excludes from average segment capital average goodwill and other intangibles of $1.8 billion at December 31, 2012 and $1.9 billion at both December 31, 2011 and 2010. The Company believes return on average tangible segment capital is a useful measure of the profitability of its business. 48 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW rewards increased $179 million or 5 percent Expenses Expenses in 2012 as compared to the prior year, due to higher salaries and employee benefits and other operating expenses and higher marketing, promotion, expenses. and cardmember Expenses in 2012, 2011 and 2010 included $172 million, $37 million and $32 million, respectively, of net reengineering charges. Expenses increased $227 million or 7 percent in 2011 as compared to the prior year, due to higher marketing, promotion, rewards and cardmember services expenses and increased salaries and employee benefits and other operating expenses. services Marketing, promotion, rewards and cardmember services expenses increased $32 million or 6 percent in 2012 as compared to the prior year, primarily due to a $25 million charge related to a change in the U.S. Membership Rewards URR estimation process. Marketing, promotion, and cardmember services expenses increased $108 million or 25 percent in 2011 as compared to the prior year, primarily reflecting higher volume- related rewards costs. rewards Salaries and employee benefits and other operating expenses increased $147 million or 5 percent in 2012 as compared to the prior year, primarily driven by higher restructuring charges and other operating expenses. Salaries and employee benefits and other operating expenses increased $119 million or 4 percent in 2011 as compared to the prior year, primarily driven by increased salary and employee benefits costs. Income Taxes The tax rates for 2012 and 2011 reflected the allocated share of tax benefits related to the realization of certain foreign tax credits. The tax rate for 2012 also reflected the impact of a valuation allowance primarily from the restructuring charges associated with certain non-U.S. travel operations. In addition, the tax rate for 2010 reflected an increase in the valuation allowance against deferred tax assets. RESULTS OF OPERATIONS FOR THE THREE YEARS ENDED DECEMBER 31, 2012 GCS segment income decreased $94 million or 13 percent in income 2012 as compared to the prior year. GCS segment increased $288 million or 64 percent in 2011 as compared to the prior year. Total Revenues Net of Interest Expense Total revenues net of interest expense increased $124 million or 3 percent in 2012 as compared to the prior year, primarily due to higher discount revenue, net card fees and other revenues. Discount revenue, net card fees, and other revenues increased $115 million or 2 percent in 2012 as compared to the prior year, primarily due to higher discount revenue resulting from an increased level of cardmember spending, partially offset by lower travel commissions and fees and other revenues. Billed business increased 8 percent in 2012 as compared to the prior year, primarily driven by an 8 percent increase in average spending per proprietary volume cards-in-force. Billed increased 11 percent within the United States and 3 percent outside the United States. Assuming no changes in foreign exchange rates, billed business volume increased 7 percent outside the United States.4 business basic Net interest expense decreased $9 million or 4 percent in 2012 as compared to the prior year, primarily driven by a lower cost of funds, partially offset by increased funding requirements due to higher average cardmember receivable balances. Total revenues net of interest expense increased $498 million or 12 percent in 2011 as compared to the prior year, primarily due to higher discount revenue, net card fees, and other revenues and higher interest income, partially offset by higher interest expense. Provisions for Losses Provisions for losses increased $60 million or 79 percent in 2012 as compared to the prior year, reflecting a change in estimate for certain credit reserves that resulted in higher reserve releases in 2011. Provisions for losses decreased $81 million or 52 percent in 2011 as compared to the prior year, driven by improved credit performance within the underlying cardmember receivable portfolio and reserve releases. Refer to the GCS Selected Statistical Information table for the charge card net loss ratio as a percentage of charge volume. 4 Refer to footnote 1 on page 25 relating to changes in foreign exchange rates. 49 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW GLOBAL NETWORK & MERCHANT SERVICES SELECTED INCOME STATEMENT DATA Years Ended December 31, (Millions, except percentages) Revenues 2012 2011 2010 Change 2012 vs. 2011 Change 2011 vs. 2010 Discount revenue, net card fees and other $ 5,005 $ 4,713 $ 4,101 $ Interest income Interest expense Net interest income Total revenues net of interest expense Provisions for losses Total revenues net of interest expense after provisions for losses Expenses Marketing, promotion, rewards and cardmember services Salaries and employee benefits and other operating expenses Total Pretax segment income Income tax provision Segment income Effective tax rate 23 (243) 266 5,271 74 5 (224) 229 4,942 75 4 (200) 204 4,305 61 5,197 4,867 4,244 744 2,234 2,978 2,219 776 755 2,133 2,888 1,979 686 755 1,900 2,655 1,589 564 $ 1,443 $ 1,293 $ 1,025 $ 35.0% 34.7% 35.5% 292 18 (19) 37 329 (1) 330 6 % $ # 8 16 7 (1) 7 (11) (1) 101 90 240 90 150 5 3 12 13 12 % $ 612 1 (24) 25 637 14 623 — 233 233 390 122 268 15% 25 12 12 15 23 15 — 12 9 25 22 26% # denotes a variance greater than 100 percent. SELECTED STATISTICAL INFORMATION As of or for the Years Ended December 31, (Billions, except percentages and where indicated) Global Card billed business Global Network & Merchant Services: Total segment assets Segment capital (millions) Return on average segment capital(a) Return on average tangible segment capital(a) Global Network Services:(b) Card billed business Total cards-in-force (millions) $ $ $ $ 2012 888.4 16.5 2,048 68.6% 75.9% 128.8 37.6 $ $ $ $ 2011 822.2 17.8 2,037 66.3% 74.3% 116.8 34.2 $ $ $ $ 2010 713.3 13.6 1,922 61.6% 64.3% 91.7 29.0 Change 2012 vs. 2011 Change 2011 vs. 2010 8 % (7)% 1 % 10 % 10 % 15% 31% 6% 27% 18% (a) Return on average segment capital is calculated by dividing (i) one-year period segment income ($1.4 billion, $1.3 billion and $1.0 billion for 2012, 2011 and 2010, respectively) by (ii) one-year average segment capital ($2.1 billion, $1.9 billion and $1.7 billion for 2012, 2011 and 2010, respectively). Return on average tangible segment capital, a non-GAAP measure, is computed in the same manner as return on average segment capital except the computation of average tangible segment capital, a non-GAAP measure, excludes from average segment capital average goodwill and other intangibles of $203 million, $209 million and $70 million as of December 31, 2012, 2011 and 2010, respectively. The Company believes return on average tangible segment capital is a useful measure of the profitability of its business. (b) Since the third quarter of 2010, for non-proprietary retail co-brand partners, Global Network Services metrics exclude cardmember accounts which have no out-of- store spend activity during the prior 12-month period. 50 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW Salaries and employee benefits and other operating expenses increased $101 million or 5 percent in 2012 as compared to the prior year, primarily due to higher professional services costs and increases in salary and employee benefits costs, partially offset by other operating expenses. Salaries and employee benefits and other operating expenses increased $233 million or 12 percent in 2011 as compared to the prior year, primarily due to increases in salary and employee benefits costs, greater third-party merchant sales force commissions and higher legal costs. securities and the favorable effects of CORPORATE & OTHER Corporate & Other had net after-tax expense of $831 million, $535 million and $180 million in 2012, 2011 and 2010, respectively. Net after-tax expense in 2012 reflected an increase in reengineering costs, partially offset by gains on sales of investment revised estimates of the liability for uncashed international Travelers Cheques. Results in 2011 and 2010 reflected $186 million and $372 million of after-tax income related to the MasterCard litigation settlement, respectively, and $172 million of after-tax income for both 2011 and 2010 related to the Visa litigation settlement. The Company no longer receives payments on the MasterCard and Visa litigation settlements. After-tax costs of $109 million, $49 million and $2 million for 2012, 2011 and 2010, respectively, were related to the Company’s reengineering initiatives. Net after-tax expense in 2011 reflected various investment initiatives and expenses related to legal exposures, partially offset by higher global prepaid income. Net after-tax expense in 2010 reflected higher incentive compensation and benefit reinstatement-related expenses, and various in the Global Prepaid business and investments Enterprise Growth initiatives. Results for all periods disclosed also included net interest expense related to maintaining the liquidity pool discussed in “Consolidated Capital Resources and Liquidity — Liquidity Management” above, as well as interest expense related to other corporate indebtedness. RESULTS OF OPERATIONS FOR THE THREE YEARS ENDED DECEMBER 31, 2012 GNMS segment income increased $150 million or 12 percent in 2012 as compared to the prior year. GNMS segment income increased $268 million or 26 percent in 2011 as compared to the prior year. Total Revenues Net of Interest Expense Total revenues net of interest expense increased $329 million or 7 percent in 2012 as compared to the prior year, primarily due to higher discount revenue, net card fees and other revenues and higher net interest income. Discount revenue, net card fees and other revenues increased $292 million or 6 percent in 2012 as compared to the prior year. The increase reflects higher merchant-related revenues, driven by an 8 percent increase in global card billed business volumes, as well as higher GNS revenues. Interest expense credit increased $19 million or 8 percent in 2012 as compared to the prior year, in line with higher merchant accounts payable, which are through intercompany transfer pricing agreements with card issuers. funded primarily Total revenues net of interest expense increased $637 million or 15 percent in 2011 as compared to the prior year, due to higher discount revenue, net card fees and other revenues and a higher interest expense credit. Provisions for Losses Provisions for losses decreased $1 million or 1 percent in 2012 as compared to the prior year. Provisions for losses increased $14 million or 23 percent in 2011 as compared to the prior year, primarily due to higher merchant-related debit balances. Expenses Expenses increased $90 million or 3 percent in 2012 as compared to the prior year, primarily due to higher salaries and employee benefits and other operating expenses, partially offset by lower marketing, promotion, services expenses. Expenses in 2012, 2011 and 2010 included $31 million, $11 million and $18 million, respectively, of net reengineering charges. Expenses increased $233 million or 9 percent in 2011 as compared to the prior year, due to higher salaries and employee benefits and other operating expenses. and cardmember rewards Marketing, promotion, rewards and cardmember services expenses decreased $11 million or 1 percent in 2012 as compared to the prior year, reflecting lower marketing and promotion expenses. Marketing, promotion, rewards and cardmember services expenses were flat in 2011 as compared to the prior year. 51 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW OTHER REPORTING MATTERS ACCOUNTING DEVELOPMENTS Refer to the Recently Issued Accounting Standards section of Note 1 to the Consolidated Financial Statements. GLOSSARY OF SELECTED TERMINOLOGY Adjusted average loans — Represents average cardmember loans excluding the impact of deferred card fees, net of direct acquisition costs of cardmember loans and certain other immaterial items. Adjusted net interest income — Represents net interest income attributable to the Company’s cardmember loans portfolio excluding the impact of interest expense and interest income not attributable to the Company’s cardmember loan portfolio. Asset securitization involves securitizations — Asset the transfer and sale of receivables or loans to a special-purpose entity created for the securitization activity, typically a trust. The trust, in turn, issues securities, commonly referred to as asset- backed securities, that are secured by the transferred receivables or loans. The trust uses the proceeds from the sale of such securities to pay the purchase price for the underlying receivables or loans. The receivables and loans of the Company’s Charge and Lending Trusts being securitized are reported as assets on the Company’s Consolidated Balance Sheets, while the related securities issued to third-party investors are reported as long- term debt. Average discount rate — This calculation is designed to reflect pricing at merchants accepting general purpose American Express cards. It represents the percentage of billed business (both proprietary and GNS) retained by the Company from merchants to third parties unrelated to merchant acceptance. it acquires, prior to payments Basel III supplementary leverage ratio — Refer to the Capital Strategy section under “Consolidated Capital Resources and Liquidity” for the definition. Basic cards-in-force — Proprietary basic consumer cards-in- force includes basic cards issued to the primary account owner and does not include additional supplemental cards issued on that account. Proprietary basic small business and corporate cards-in-force include basic and supplemental cards issued to employee cardmembers. Non-proprietary basic cards-in-force includes cards that are issued and outstanding under network partnership agreements, except for supplemental cards and retail co-brand cardmember accounts which have no out-of-store spend activity during the prior 12-month period. Billed business — Includes activities (including cash advances) issued under network related to proprietary cards, cards partnership agreements (non-proprietary billed business), corporate payments and certain insurance fees charged on proprietary cards. In-store spend activity within retail co-brand portfolios in GNS, from which the Company earns no revenue, is not included in non-proprietary billed business. Card billed business is reflected in the United States or outside the United States based on where the cardmember is domiciled. 52 Capital asset pricing model — Generates an appropriate discount rate using internal and external inputs to value future cash flows based on the time value of money and the price for bearing uncertainty inherent in an investment. ratios — Represents the minimum standards established by the regulatory agencies as a measure to determine whether the regulated entity has sufficient capital to absorb on- and off-balance loss accrual estimates. losses beyond current Capital sheet Card acquisition — Primarily represents the issuance of new cards to either new or existing cardmembers through marketing and promotion efforts. Cardmember — The individual holder of an issued American Express branded charge or credit card. Cardmember loans — Represents the outstanding amount due from cardmembers for charges made on their American Express credit cards, as well as any interest charges and card-related fees. Cardmember loans also include balances with extended payment terms on certain American Express charge card products and are net of deferred card fees. Cardmember receivables — Represents the outstanding amount due from cardmembers for charges made on their American Express charge cards as well as any card-related fees. Charge cards — Represents cards that generally carry no pre- set spending limits and are primarily designed as a method of payment and not as a means of financing purchases. Charge cardmembers generally must pay the full amount billed each month. No finance charges are assessed on charge cards. Each charge card transaction is authorized based on its likely economics reflecting a customer’s most recent credit information and spend patterns. Some charge card accounts have an additional revolving certain balances. lending-on-charge that allows feature Credit cards — Represents cards that have a range of revolving payment terms, grace periods, and rate and fee structures. Discount revenue — Represents revenue earned from fees generally charged to merchants with whom the Company has entered into a card acceptance agreement for processing cardmember transactions. The discount fee generally is deducted from the Company’s payment reimbursing the merchant for cardmember purchases. Discount reduced by payments made to third-party card issuing partners, cash-back reward costs, corporate incentive payments and other contra- revenue items. revenue is Four-party network — A payment network, such as Visa or MasterCard, in which the card issuer and merchant acquirer are different entities and the network does not have direct relationships with merchants or cardholders. Interest expense — Interest expense includes interest incurred primarily to fund cardmember loans, charge card product receivables, general corporate purposes, and liquidity needs, and is recognized as incurred. Interest expense is divided principally into two categories: (i) deposits, which primarily relates to interest and institutions and (ii) long-term debt, which primarily relates to taken from customers expense on deposits A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW interest expense on the Company’s long-term financing and short-term borrowings, which primarily relates to interest expense on commercial paper, federal funds purchased, bank overdrafts and other short-term borrowings. Interest income — Interest income includes (i) interest on loans, (ii) interest and dividends on investment securities and (iii) interest income on deposits with banks and others. Interest on loans is assessed using the average daily balance method for owned loans. Unless the loan is classified as non- accrual, interest is recognized based upon the principal amount outstanding in accordance with the terms of the applicable account agreement until the outstanding balance is paid or written off. Interest and dividends on investment securities primarily relates to the Company’s performing fixed-income securities. Interest income is accrued as earned using the effective interest method, which adjusts the yield for security premiums and discounts, related investment security recognizes a constant rate of return on the outstanding balance throughout its term. These amounts are recognized until these securities are in default or when it is likely that future interest payments will not be made as scheduled. fees and other payments, so that the Interest income on deposits with banks and other is recognized as earned, and primarily relates to the placement of cash in excess of near-term funding requirements in interest-bearing time deposits, overnight sweep accounts, and other interest bearing demand and call accounts. Net write-off rate — principal, interest and fees — Includes, in the calculation of the net write-off rate, amounts for interest and fees in addition to principal for cardmember loans, and fees in addition to principal for cardmember receivables. Operating expenses — Represents benefits, professional communications and other expenses. services, occupancy salaries and employee and equipment, Return on average equity — Calculated by dividing one-year period net income by one-year average total shareholders’ equity. Return on average segment capital — Calculated by dividing one-year period segment income by one-year average segment capital. Return on average tangible segment capital — Computed in the same manner as return on average segment capital except the computation of average tangible segment capital excludes from average segment capital average goodwill and other intangibles. Risk-weighted assets — Refer to the Capital Strategy section under “Consolidated Capital Resources and Liquidity” for the definitions under Basel I and Basel III. Segment capital — Represents the capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements. Stored value and prepaid products — Includes Travelers Cheques and other prepaid products such as gift cheques and cards as well as reloadable Travelers Cheque cards. These products are sold as safe and convenient alternatives to currency for purchasing goods and services. Merchant acquisition — Represents the signing of merchants to Three-party network — A payment network, such as American accept American Express-branded cards. Net card fees — Represents the card membership fees earned during the period. These fees are recognized as revenue over the covered card membership period (typically one year), net of provision for projected refunds card membership. cancellation of for Net interest yield on cardmember loans — Net interest yield on cardmember loans is computed by dividing adjusted net interest income by adjusted average loans, computed on an annualized basis. The calculation of net interest yield on cardmember loans all includes presentations of net interest yield on cardmember loans, reserves and net write-offs related to uncollectible interest are recorded through provisions for losses — cardmember loans; therefore, such reserves and net write-offs are not included in the net interest yield calculation. is deemed uncollectible. For interest that of principal Net loss ratio — Represents the ratio of charge card write-offs consisting from authorized and (resulting unauthorized transactions) and fee components, less recoveries, on cardmember receivables expressed as a percentage of gross amounts billed to cardmembers. Net write-off rate — principal only — Represents the amount of cardmember loans or USCS cardmember receivables written from authorized off transactions), less recoveries, as a percentage of the average loan balance or USCS average receivables during the period. consisting (resulting principal of Express, that acts as both the card issuer and merchant acquirer. Tier 1 common risk-based capital ratio — Refer to the Capital Strategy section under “Consolidated Capital Resources and Liquidity” for the definitions under Basel I and Basel III. Tier 1 leverage ratio — Refer to the Capital Strategy section under “Consolidated Capital Resources and Liquidity” for the definitions under Basel I and Basel III. Tier 1 risk-based capital ratio — Refer to the Capital Strategy section under “Consolidated Capital Resources and Liquidity” for the definitions under Basel I and Basel III. Total cards-in-force — Represents the number of cards that are issued and outstanding. Non-proprietary cards-in-force includes all cards that are issued and outstanding under network partnership agreements, except for retail co-brand cardmember accounts which have no out-of-store spend activity during the prior 12-month period. Total risk-based capital ratio — Refer to the Capital Strategy section under “Consolidated Capital Resources and Liquidity” for the definition. Travel sales — Represents the total dollar amount of travel transaction volume for airline, hotel, car rental, and other travel arrangements made for consumers and corporate clients. The Company earns revenue on these transactions by charging a transaction or management fee. 53 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW CAUTIONARY NOTE REGARDING FORWARD- LOOKING STATEMENTS This report includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, which are subject to risks and uncertainties. The forward-looking statements, which address the Company’s expected business and financial performance, among other matters, contain words such as “believe,” “expect,” “estimate,” “anticipate,” “optimistic,” “intend,” “plan,” “aim,” “will,” “may,” “should,” “could,” “would,” “likely,” and similar expressions. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. The Company undertakes no obligation to update or revise any forward-looking statements. Factors that could cause actual results forward-looking statements, include, but are not limited to, the following: to differ materially from these (cid:2) the possibility of not achieving the expected timing and financial impact of the Company’s restructuring plan and higher than expected employee levels, which could be caused by factors such as the Company’s ability to mitigate the operational and other risks posed by planned staff reductions, the Company’s ability to develop and implement technology resources to realize cost savings, underestimating hiring needs related to some of the job positions being eliminated and other employee needs not currently anticipated, lower than expected attrition rates and higher than expected redeployment rates; the factors identified above, (cid:2) the ability to hold annual operating expense growth to less than 3 percent for the next two years, which will depend in part on the Company’s ability to achieve the expected benefits of the Company’s restructuring plan, which will be impacted by, among other things, the Company’s ability to balance the control and management of expenses and the maintenance of competitive service levels for its customers, unanticipated increases in significant categories of operating expenses, such as consulting or professional fees, compliance or regulatory-related costs and technology costs, the penalties, of monetary and the Company’s decision to disgorgement and restitution, increase expenses depending on overall business performance, the impact of changes in foreign currency exchange rates on costs and results, and the level of acquisition activity and related expenses; discretionary operating payment damages decrease or (cid:2) uncertainty in the growth of operating expenses relative to the growth of revenues in 2013 and subsequent years and the possibility that the ratio of total expenses to revenues will not migrate back towards historical levels over time, which will depend on (i) factors affecting revenue, such as, among other things, the growth of consumer and business spending on American Express cards, higher travel commissions and fees, the growth of and/or higher yields on the loan portfolio and the development of new revenue opportunities and (ii) the success of the Company in containing operating expenses, which will be impacted by, among other things, the factors identified in the preceding bullet, and in containing other expenses including the Company’s ability to control and manage marketing and promotion expenses as described below as well as expenses related to increased redemptions or other growth in rewards and cardmember services expenses. Further, in any period, the ability to grow revenue faster than operating expenses and the ratio of total expenses to revenues may be impacted by rapid decreases in revenues that cannot be matched by decreases in operating expenses; (cid:2) uncertainty in the amount of marketing and promotion expenses relative to the revenues in 2013 and subsequent years, which will depend on (i) factors affecting revenue, which will be impacted by, among other things, the factors identified in the preceding bullet and (ii) the Company’s ability to control and manage marketing and promotion expenses as described below, the availability of opportunities to invest at a higher level due to favorable business in macroeconomic conditions; results and changes (cid:2) changes in global economic and business conditions, including consumer and business spending, the availability and cost of credit, unemployment and political conditions, all of which may significantly affect spending on American Express cards, loan balances and other aspects of the delinquency rates, Company’s business and results of operations; (cid:2) changes in capital and credit market conditions, including sovereign creditworthiness, which may significantly affect the Company’s ability to meet its liquidity needs, access to capital and cost of capital, including changes in interest rates; changes in market conditions affecting the valuation of the Company’s assets; or any reduction in the Company’s credit ratings or those of its subsidiaries, which could materially increase the cost and other terms of the Company’s funding, restrict its access to the capital markets or result in contingent payments under contracts; 54 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW (cid:2) litigation, such as class actions or proceedings brought by governmental and regulatory agencies (including the lawsuit filed against the Company by the U.S. Department of Justice and certain state attorneys general), that could result in (i) the imposition of behavioral remedies against the Company or the Company voluntarily making certain changes to its business practices, the effects of which in either case could have a material financial performance; (ii) the imposition of substantial monetary damages and penalties, disgorgement and restitution; and/or (iii) damage to the Company’s global reputation and brand; impact on the Company’s adverse changes institutions; interconnected financial (cid:2) legal and regulatory developments wherever the Company does business, including legislative and regulatory reforms in the United States, such as Dodd-Frank’s stricter regulation of large, in requirements relating to securitization and the establishment of the CFPB, which could make fundamental changes to many of the Company’s business practices or materially affect its capital requirements, results of operations, or ability to pay dividends or repurchase its stock; actions and potential future actions by the FDIC and credit rating agencies applicable to securitization trusts, which could impact the Company’s ABS the changes program; or potential taxation of Company’s businesses, for the allowance of deductions significant expenses, or the incidence of consumption taxes on the Company’s transactions, products and services; to the success such as the Company’s (cid:2) the ability of the Company to meet its on-average and over- time growth targets for revenues net of interest expense, earnings per share and return on average equity, which will depend on factors in implementing its strategies and initiatives, including growing the Company’s share of overall spending, increasing merchant coverage, enhancing its pre-paid offerings, expanding the GNS business and expense management, and on factors outside management’s of effectiveness of cardmembers marketing and loyalty programs, regulatory and market pressures on pricing, credit trends, currency and interest rate fluctuations, and changes in general economic conditions, such as GDP growth, consumer confidence, unemployment and the housing market; the willingness the to sustain spending, including control the the things, effects of regulations (cid:2) the Company’s net interest yield on U.S. cardmember loans not remaining at historical levels, which will be influenced by, among other the Credit Card Accountability Responsibility and Disclosure Act of 2009 (including to periodically reevaluate annual percentage rate increases), interest rates, changes in consumer behavior that affect loan balances, such as paydown rates, the credit quality of the cardmember Company’s portfolio and the Company’s acquisition strategy, product mix, cost of funds, credit actions, including line size and other adjustments to credit availability, and potential pricing changes; the Company requiring (cid:2) changes in the substantial and increasing worldwide competition in the payments industry, including competitive pressure that may impact the prices the Company charges merchants that accept the Company’s cards and the success of marketing, promotion or rewards programs; (cid:2) changes in the financial condition and creditworthiness of the such Company’s bankruptcies, partners, business involving merchants that restructurings or consolidations, represent a significant portion of the Company’s business, such as the airline industry, or the Company’s partners in GNS or financial institutions that the Company relies on for routine funding and liquidity, which could materially affect the Company’s financial condition or results of operations; as (cid:2) the actual amount to be spent by the Company on investments in the business, including on marketing, promotion, rewards and cardmember services and certain operating expenses, as well as the actual amount of resources arising from the restructuring plan the Company decides to invest in growth initiatives, which will be based in part on management’s assessment of competitive opportunities and the Company’s performance and the ability to control and manage operating, infrastructure, advertising, promotion and rewards expenses as business expands or changes, including the changing behavior of cardmembers; 55 A M E R I C A N E X P R E S S C O M P A N Y 2012 FINANCIAL REVIEW (cid:2) the Company’s funding plan for the full year 2013 being implemented in a manner inconsistent with current expectations, which will depend on various factors such as the impact of global economic, future business growth, political and other events on market capacity, demand for securities offered by the Company, regulatory changes, ability to securitize and sell receivables and the performance of receivables previously sold in securitization transactions; and (cid:2) factors beyond the Company’s control such as fire, power loss, disruptions in telecommunications, severe weather conditions, natural disasters, terrorism, cyber attacks or fraud, which could significantly affect spending on American Express cards, delinquency rates, loan balances and travel-related spending or disrupt the Company’s global network systems and ability to process transactions. A further description of these uncertainties and other risks can be found in the Company’s Annual Report on Form 10-K for the year ended December 31, 2012 and the Company’s other reports filed with the Securities and Exchange Commission. 56 MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING A M E R I C A N E X P R E S S C O M P A N Y Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes the degree of in conditions, or compliance with the policies or procedures may deteriorate. that internal control over The Company’s management assessed the effectiveness of the Company’s reporting as of December 31, 2012. In making this assessment, the Company’s management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control — Integrated Framework. financial Based on management’s assessment and those criteria, we conclude that, as of December 31, 2012, the Company’s internal control over financial reporting is effective. PricewaterhouseCoopers LLP, the Company’s independent registered public accounting firm, has issued an attestation report appearing on the following page on the effectiveness of the Company’s internal control over financial reporting as of December 31, 2012. MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING The management of the Company is responsible for establishing and maintaining adequate financial reporting. control over internal The Company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with GAAP in the United States of America, and includes those policies and procedures that: (cid:2) Pertain to the maintenance of records that, detail, accurately and fairly reflect dispositions of the assets of the Company; in reasonable the transactions and (cid:2) Provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with GAAP, and that receipts and expenditures of the Company are being made only in accordance with authorizations of management and directors of the Company; and (cid:2) Provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on the financial statements. 57 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM A M E R I C A N E X P R E S S C O M P A N Y of the related financial statements consolidated control over the Company maintained, internal REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM THE BOARD OF DIRECTORS AND SHAREHOLDERS OF AMERICAN EXPRESS COMPANY: In our opinion, the accompanying consolidated balance sheets income, and comprehensive income, cash flows and shareholders’ equity present fairly, in all material respects, the financial position of American Express Company and its subsidiaries at December 31, 2012 and 2011, and the results of their operations and their cash flows for each of the years in the three-year period ended December 31, 2012, in conformity with accounting principles generally accepted in the United States of America. Also in our in all material respects, opinion, as of reporting effective December 31, 2012, based on criteria established in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for these financial statements, for maintaining effective internal control and for over the its effectiveness of reporting, control over included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express opinions on these financial statements and on the Company’s internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial included examining, on a test basis, evidence statements supporting the amounts and disclosures in the financial statements, accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal reporting control an understanding of reporting, internal control over assessing the risk that a material weakness exists, and testing and included obtaining financial assessment of financial reporting internal assessing the financial financial over evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. accurately and fairly A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable and detail, dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally and accepted expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. transactions accounting principles, receipts reflect that and the limitations, Because of its inherent internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. New York, New York February 22, 2013 58 A M E R I C A N E X P R E S S C O M P A N Y INDEX TO CONSOLIDATED FINANCIAL STATEMENTS CONSOLIDATED FINANCIAL STATEMENTS PAGE Consolidated Statements of Income — For the Years Ended December 31, 2012, 2011 and 2010 Consolidated Statements of Comprehensive Income — For the Years Ended December 31, 2012, 2011 and 2010 Consolidated Balance Sheets — December 31, 2012 and 2011 Consolidated Statements of Cash Flows — For the Years Ended December 31, 2012, 2011 and 2010 Consolidated Statements of Shareholders’ Equity — For the Years Ended December 31, 2012, 2011 and 2010 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Note 1 — Summary of Significant Accounting Policies Note 2 — Acquisitions Note 3 — Fair Values Note 4 — Accounts Receivable and Loans Note 5 — Reserves for Losses Note 6 — Investment Securities Note 7 — Asset Securitizations Note 8 — Other Assets Note 9 — Customer Deposits Note 10 — Debt Note 11 — Other Liabilities Note 12 — Derivatives and Hedging Activities Note 13 — Guarantees Note 14 — Common and Preferred Shares Note 15 — Changes in Accumulated Other Comprehensive (Loss) Income Note 16 — Restructuring Charges Note 17 — Income Taxes Note 18 — Earnings Per Common Share Note 19 — Details of Certain Consolidated Statements of Income Lines Includes further details of: (cid:2) Other Commissions and Fees (cid:2) Other Revenues (cid:2) Marketing, Promotion, Rewards and Cardmember Services (cid:2) Other, Net Note 20 — Stock Plans Note 21 — Retirement Plans Note 22 — Significant Credit Concentrations Note 23 — Regulatory Matters and Capital Adequacy Note 24 — Commitments and Contingencies Note 25 — Reportable Operating Segments and Geographic Operations Note 26 — Parent Company Note 27 — Quarterly Financial Data (Unaudited) 59 60 61 62 63 64 65 68 68 72 77 79 80 81 83 84 87 87 91 92 93 94 95 97 97 98 100 105 106 107 108 111 113 A M E R I C A N E X P R E S S C O M P A N Y CONSOLIDATED STATEMENTS OF INCOME Years Ended December 31 (Millions, except per share amounts) 2012 2011 2010 Revenues Non-interest revenues Discount revenue Net card fees Travel commissions and fees Other commissions and fees Other Total non-interest revenues Interest income Interest on loans Interest and dividends on investment securities Deposits with banks and other Total interest income Interest expense Deposits Long-term debt and other Total interest expense Net interest income Total revenues net of interest expense Provisions for losses Charge card Cardmember loans Other Total provisions for losses Total revenues net of interest expense after provisions for losses Expenses Marketing, promotion, rewards and cardmember services Salaries and employee benefits Other, net Total Pretax income from continuing operations Income tax provision Income from continuing operations Income from discontinued operations, net of tax Net income Earnings per Common Share — Basic: (Note 18) Income from continuing operations attributable to common shareholders(a) Income from discontinued operations Net income attributable to common shareholders(a) Earnings per Common Share — Diluted: (Note 18) Income from continuing operations attributable to common shareholders(a) Income from discontinued operations Net income attributable to common shareholders(a) Average common shares outstanding for earnings per common share: Basic Diluted $ $ $ $ $ $ $ 17,739 2,506 1,940 2,317 2,452 26,954 6,511 246 97 6,854 480 1,746 2,226 4,628 $ 16,734 2,448 1,971 2,269 2,164 25,586 6,272 327 97 6,696 528 1,792 2,320 4,376 14,880 2,321 1,773 2,031 1,927 22,932 6,564 443 66 7,073 546 1,877 2,423 4,650 31,582 29,962 27,582 742 1,149 99 1,990 29,592 9,971 6,597 6,573 23,141 6,451 1,969 4,482 — 4,482 3.91 — 3.91 3.89 — 3.89 1,135 1,141 $ $ $ $ $ 770 253 89 1,112 28,850 9,930 6,252 5,712 21,894 6,956 2,057 4,899 36 4,935 4.11 0.03 4.14 4.09 0.03 4.12 1,178 1,184 $ $ $ $ $ 595 1,527 85 2,207 25,375 8,738 5,566 5,107 19,411 5,964 1,907 4,057 — 4,057 3.37 — 3.37 3.35 — 3.35 1,188 1,195 (a) Represents income from continuing operations or net income, as applicable, less earnings allocated to participating share awards and other items of $49 million, $58 million and $51 million for the years ended December 31, 2012, 2011 and 2010, respectively. See Notes to Consolidated Financial Statements. 60 CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME A M E R I C A N E X P R E S S C O M P A N Y Years Ended December 31 (Millions) Net income Other comprehensive (loss) income: Net unrealized securities gains (losses), net of tax Net unrealized derivatives gains, net of tax Foreign currency translation adjustments, net of tax Net unrealized pension and other postretirement benefit (losses) gains, net of tax Other comprehensive (loss) income Comprehensive income 2012 2011 $ 4,482 $ 4,935 $ 27 1 (72) (7) (51) 231 6 (179) (17) 41 $ 4,431 $ 4,976 $ 2010 4,057 (135) 21 219 5 110 4,167 See Notes to Consolidated Financial Statements. 61 A M E R I C A N E X P R E S S C O M P A N Y CONSOLIDATED BALANCE SHEETS December 31 (Millions, except per share data) Assets Cash and cash equivalents Cash and due from banks Interest-bearing deposits in other banks (includes securities purchased under resale agreements: 2012, $58; 2011, $470) Short-term investment securities $ Total Accounts receivable Cardmember receivables (includes gross receivables available to settle obligations of a consolidated variable interest entity: 2012, $8,012; 2011, $8,027), less reserves: 2012, $428; 2011, $438 Other receivables, less reserves: 2012, $86; 2011, $102 Loans Cardmember loans (includes gross loans available to settle obligations of a consolidated variable interest entity: 2012, $32,731; 2011, $33,834), less reserves: 2012, $1,471; 2011, $1,874 Other loans, less reserves: 2012, $20; 2011, $18 Investment securities Premises and equipment, less accumulated depreciation: 2012, $5,429; 2011, $4,747 Other assets (includes restricted cash of consolidated variable interest entities: 2012, $76; 2011, $207) 2012 2011 $ 2,020 19,892 338 22,250 42,338 3,576 63,758 551 5,614 3,635 11,418 3,514 20,572 807 24,893 40,452 3,657 60,747 419 7,147 3,367 12,655 Total assets Liabilities and Shareholders’ Equity Liabilities Customer deposits Travelers Cheques and other prepaid products Accounts payable Short-term borrowings Long-term debt (includes debt issued by consolidated variable interest entities: 2012, $19,277; 2011, $20,856) Other liabilities Total liabilities Commitments and contingencies (Note 24) Shareholders’ Equity Common shares, $0.20 par value, authorized 3.6 billion shares; issued and outstanding 1,105 million shares as of December 31, 2012 and 1,164 million shares as of December 31, 2011 Additional paid-in capital Retained earnings Accumulated other comprehensive (loss) income Net unrealized securities gains, net of tax of: 2012, $175; 2011, $168 Net unrealized derivatives losses, net of tax of: 2012, $—; 2011, $(1) Foreign currency translation adjustments, net of tax of: 2012, $(611); 2011, $(459) Net unrealized pension and other postretirement benefit losses, net of tax of: 2012, $(233); 2011, $(233) Total accumulated other comprehensive loss Total shareholders’ equity Total liabilities and shareholders’ equity $ 153,140 $ 153,337 $ $ 39,803 4,601 10,006 3,314 58,973 17,557 37,898 5,123 10,458 4,337 59,570 17,157 $ 134,254 $ 134,543 221 12,067 7,525 315 — (754) (488) (927) 232 12,217 7,221 288 (1) (682) (481) (876) 18,886 18,794 $ 153,140 $ 153,337 See Notes to Consolidated Financial Statements. 62 A M E R I C A N E X P R E S S C O M P A N Y CONSOLIDATED STATEMENTS OF CASH FLOWS Years Ended December 31 (Millions) Cash Flows from Operating Activities Net income Income from discontinued operations, net of tax Income from continuing operations Adjustments to reconcile income from continuing operations to net cash provided by operating activities: Provisions for losses Depreciation and amortization Deferred taxes and other Stock-based compensation Changes in operating assets and liabilities, net of effects of acquisitions and dispositions: Other receivables Other assets Accounts payable and other liabilities Travelers Cheques and other prepaid products Premium paid on debt exchange Net cash provided by operating activities Cash Flows from Investing Activities Sale of investments Maturity and redemption of investments Purchase of investments Net increase in cardmember loans/receivables Purchase of premises and equipment, net of sales: 2012, $3; 2011, $16; 2010, $9 Acquisitions/dispositions, net of cash acquired/sold Net decrease (increase) in restricted cash Net cash used in investing activities Cash Flows from Financing Activities Net increase in customer deposits Net (decrease) increase in short-term borrowings Issuance of long-term debt Principal payments on long-term debt Issuance of American Express common shares Repurchase of American Express common shares Dividends paid Net cash used in financing activities Effect of exchange rate changes on cash Net (decrease) increase in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year Supplemental cash flow information Non-cash financing activities Impact of the debt exchange on long-term debt 2012 2011 2010 $ 4,482 — 4,482 1,990 991 218 297 153 390 (358) (540) (541) 7,082 525 1,562 (473) (6,671) (1,053) (466) 31 (6,545) 2,300 (1,015) 13,934 (14,076) 443 (3,952) (902) (3,268) 88 (2,643) 24,893 $ 4,935 (36) 4,899 1,112 918 818 301 663 (635) 2,186 (494) — 9,768 1,176 6,074 (1,158) (8,358) (1,189) (610) 3,574 (491) 8,232 705 13,982 (21,029) 594 (2,300) (861) (677) (63) 8,537 16,356 4,057 — 4,057 2,207 917 1,135 287 (498) (590) 1,531 (317) — 8,729 2,196 12,066 (7,804) (6,389) (878) (400) (20) (1,229) 3,406 1,262 5,918 (17,670) 663 (590) (867) (7,878) 135 (243) 16,599 22,250 $ 24,893 $ 16,356 439 $ — $ — $ $ $ See Notes to Consolidated Financial Statements. 63 CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY A M E R I C A N E X P R E S S C O M P A N Y Three Years Ended December 31, 2012 (Millions, except per share amounts) Balances as of December 31, 2009 Impact of Adoption of GAAP effective January 1, 2010(a) $ Balances as of January 1, 2010 (Adjusted) Net income Other comprehensive income Repurchase of common shares Other changes, primarily employee plans Cash dividends declared common, $0.72 per share Balances as of December 31, 2010 Net income Other comprehensive income Repurchase of common shares Other changes, primarily employee plans Cash dividends declared common, $0.72 per share Balances as of December 31, 2011 Net income Other comprehensive loss Repurchase of common shares Other changes, primarily employee plans Cash dividends declared common, $0.80 per share Balances as of December 31, 2012 Common Shares Additional Paid-in Capital Accumulated Other Comprehensive (Loss) Income Retained Earnings Total 14,406 (1,769) 12,637 4,057 110 (590) 883 (867) 16,230 4,935 41 (2,300) 744 (856) 18,794 4,482 (51) (4,000) 570 (909) $ $ 237 — 237 $ 11,144 — 11,144 (3) 4 (132) 925 238 11,937 (10) 4 232 (14) 3 (494) 774 12,217 (765) 615 $ (712) (315) (1,027) 110 (917) 41 (876) (51) $ 18,886 $ 221 $ 12,067 $ (927) $ 3,737 (1,454) 2,283 4,057 (455) (46) (867) 4,972 4,935 (1,796) (34) (856) 7,221 4,482 (3,221) (48) (909) 7,525 (a) As a result of the adoption of accounting standards governing consolidations and variable interest entities, shareholders’ equity was reduced, primarily for the after- tax effect of establishing the additional reserve for losses on cardmember loans and for reversing the unrealized gains on the retained subordinated securities. See Notes to Consolidated Financial Statements. 64 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 1 SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES THE COMPANY American Express Company (the Company) is a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success. The Company’s principal products and services are charge and credit payment card products and travel-related services offered to consumers and businesses around the world. The Company also focuses on generating alternative sources of revenue on a global basis in areas such as online and mobile payments and fee-based services. The Company’s various products and services are sold globally to diverse customer groups, small businesses, mid-sized companies and large corporations. These products and services are sold through various channels, including direct mail, online applications, targeted direct and third-party sales forces and direct response advertising. consumers, including PRINCIPLES OF CONSOLIDATION The Consolidated Financial Statements of the Company are prepared in conformity with U.S. generally accepted accounting principles (GAAP). All significant intercompany transactions are eliminated. The Company consolidates all entities in which the Company interest.” For voting interest holds a “controlling financial entities, the Company is considered to hold a controlling financial interest when the Company is able to exercise control over the investees’ operating and financial decisions. For variable interest entities (VIEs), the Company is considered to hold a controlling financial interest when it is determined to be the primary beneficiary. A primary beneficiary is a party that has both: (1) the power to direct the activities of a VIE that most significantly impact that entity’s economic performance, and (2) the obligation to absorb losses, or the right to receive benefits, from the VIE that could potentially be significant to the VIE. The determination of whether an entity is a VIE is based on the amount and characteristics of the entity’s equity. Entities in which the Company’s voting interest in common equity does not provide the Company with control, but allows the Company to exert significant influence over their financial and operating decisions, are accounted for under the equity method. All other investments in equity securities, to the extent that they are not considered marketable securities, are accounted for under the cost method. FOREIGN CURRENCY Assets and liabilities denominated in foreign currencies are translated into U.S. dollars based upon exchange rates prevailing at the end of each year. The resulting translation adjustments, 65 along with any related qualifying hedge and tax effects, are included in accumulated other comprehensive (loss) income (AOCI), a component of shareholders’ equity. Translation including qualifying hedge and tax effects, are adjustments, reclassified to earnings upon the sale or substantial liquidation of investments in foreign operations. Revenues and expenses are translated at the average month-end exchange rates during the year. Gains and losses related to transactions in a currency other than the functional currency, including operations outside the United States where the functional currency is the U.S. dollar, are reported net in the Company’s Consolidated Statements of Income, in other non-interest revenue, interest income, interest expense, or other, net expense, depending on the nature of the activity. Net foreign currency transaction gains amounted to approximately $120 million, $145 million and $138 million in 2012, 2011 and 2010, respectively. AMOUNTS BASED ON ESTIMATES AND ASSUMPTIONS Accounting estimates are an integral part of the Consolidated in part, on Financial Statements. These estimates are based, management’s assumptions concerning future events. Among the more significant assumptions are those that relate to reserves for cardmember relating to loans and charge card receivables, proprietary point liability for Membership Rewards costs, fair value measurement, goodwill and income taxes. These accounting estimates reflect the best judgment of management, but actual results could differ. losses TOTAL REVENUES NET OF INTEREST EXPENSE Discount Revenue Discount revenue represents fees generally charged to merchants with which the Company, or its GNS partners, has entered into card acceptance agreements for facilitating transactions between the merchants and the Company’s cardmembers. The discount generally is deducted from the payment to the merchant and recorded as discount revenue at the time the charge is captured. Net Card Fees Card fees, net of direct card acquisition costs and a reserve for projected membership cancellations, are deferred and recognized on a straight-line basis over the 12-month card membership period as Net Card Fees in the Consolidated Statements of Income. The unamortized net card fee balance is reported net in Other Liabilities on the Consolidated Balance Sheets (refer to Note 11). Travel Commissions and Fees The Company earns travel commissions and fees by charging clients transaction or management fees for selling and arranging travel and for travel management services. Client transaction fee revenue is recognized at the time the client books the travel arrangements. Travel management services revenue is recognized over the contractual term of the agreement. The Company’s travel suppliers (e.g., airlines, hotels and car rental companies) A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS pay commissions and fees on tickets issued, sales and other services based on contractual agreements. Commissions and fees from travel suppliers are generally recognized at the time a ticket is purchased or over the term of the contract. Commissions and fees that are based on services rendered (e.g., hotel stays and car rentals) are recognized based on usage. Other Commissions and Fees Other commissions and fees include foreign currency conversion fees, delinquency fees, service fees and other card related assessments, which are recognized primarily in the period in which they are charged to the cardmember (refer to Note 19). Also included are fees related to the Company’s Membership Rewards program, which are deferred and recognized over the period covered by the fee. The unamortized Membership Rewards fee balance is included in other liabilities on the Consolidated Balance Sheets (refer to Note 11). Contra-revenue The Company regularly makes payments through contractual arrangements with merchants, corporate payments clients, cardmembers and certain other customers. Payments to such including cash rebates paid to cardmembers, are customers, generally classified as contra-revenue unless a specifically identifiable benefit (e.g., goods or services) is received by the Company or its cardmembers in consideration for that payment and the fair value of is determinable and measurable. If no such benefit is identified, then the entire payment is classified as contra-revenue and included in the Consolidated Statements of Income in the line item where the related transaction revenues are recorded (e.g., discount revenue, travel commissions and fees and other commissions and fees). If such a benefit is identified, then the payment is classified as expense up to the estimated fair value of the benefit. such benefit Interest Income Interest on cardmember loans is assessed using the average daily balance method. Unless the loan is classified as non-accrual, interest is recognized based upon the outstanding balance, in accordance with the terms of the applicable account agreement, until the outstanding balance is paid or written off. Interest and dividends on investment securities primarily relates to the Company’s performing fixed-income securities. Interest income is accrued as earned using the effective interest method, which adjusts the yield for security premiums and discounts, fees and other payments, so that a constant rate of return is recognized on the investment security’s outstanding balance. Amounts are recognized until such time as a security is in default or when it is likely that future interest payments will not be received as scheduled. Interest on deposits with banks and other is recognized as earned, and primarily relates to the placement of cash in interest- bearing time deposits, overnight sweep accounts, and other interest-bearing demand and call accounts. Interest Expense Interest expense includes interest incurred primarily to fund cardmember loans, charge card product receivables, general corporate purposes, and liquidity needs, and is recognized as Interest expense is divided principally into two incurred. categories: (i) deposits, which primarily relates to interest expense on deposits taken from customers and institutions, and (ii) long-term debt and other, which primarily relates to interest expense on the Company’s long-term financing and short-term borrowings, and the realized impact of derivatives hedging interest rate risk. BALANCE SHEET Cash and Cash Equivalents Cash and cash equivalents include cash and amounts due from including securities banks, purchased under resale agreements, and other highly liquid investments with original maturities of 90 days or less. interest-bearing bank balances, Premises and Equipment Premises and equipment, including leasehold improvements, are carried at cost less accumulated depreciation. Costs incurred during construction are capitalized and are depreciated once an asset is placed in service. Depreciation is generally computed using the straight-line method over the estimated useful lives of assets, which range from 3 to 10 years for equipment, furniture and building improvements. Premises are depreciated based upon their estimated useful life at the acquisition date, which generally ranges from 30 to 50 years. Leasehold improvements are depreciated using the straight- line method over the lesser of the remaining term of the leased facility or the economic life of the improvement, which ranges from 5 to 10 years. The Company maintains operating leases worldwide for facilities and equipment. Rent expense for facility leases is recognized ratably over the lease term, and includes adjustments for rent concessions, rent escalations and leasehold improvement lease the restoration restoration obligations at liabilities when incurred, and amortizes the restoration assets over the lease term. allowances. The Company the fair value of recognizes The Company capitalizes certain costs associated with the acquisition or development of internal-use software. Once the software is ready for its intended use, these costs are amortized on a straight-line basis over the software’s estimated useful life, generally 5 years. 66 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS OTHER SIGNIFICANT ACCOUNTING POLICIES The following table identifies the Company’s other significant accounting policies, the Note and page where the Note can be found. Significant Accounting Policy Note Number Note Title Fair Value Measurements Accounts Receivable Loans Reserves for Losses Investment Securities Asset Securitizations Goodwill and Other Intangible Assets Membership Rewards Note 3 Fair Values Note 4 Accounts Receivable and Loans Note 4 Accounts Receivable and Loans Note 5 Reserves for Losses Note 6 Investment Securities Note 7 Asset Securitizations Note 8 Other Assets Note 11 Other Liabilities Derivative Financial Instruments and Hedging Activities Note 12 Derivatives and Hedging Activities Income Taxes Stock-based Compensation Retirement Plans Note 17 Income Taxes Note 20 Stock Plans Note 21 Retirement Plans Regulatory Matters and Capital Adequacy Note 23 Regulatory Matters and Capital Adequacy Legal Contingencies Reportable Operating Segments Note 24 Commitments and Contingencies Note 25 Reportable Operating Segments and Geographic Operations Page Page 68 Page 72 Page 72 Page 77 Page 79 Page 80 Page 81 Page 87 Page 87 Page 95 Page 98 Page 100 Page 106 Page 107 Page 108 Certain other reclassifications of prior period amounts have been made to conform to the current period presentation. The card other previously fees reclassifications did not have a material impact on the Company’s financial position, results of operations or cash flows. discussed revision these and CLASSIFICATION OF VARIOUS ITEMS Beginning the first quarter of 2012, the Company revised the income statement reporting of annual membership card fees on lending products, increasing net card fees and reducing interest on loans. Corresponding amounts presented in prior periods have been reclassified to conform to the current period presentation. 67 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 3 FAIR VALUES Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date, based on the Company’s principal or, in the absence of a principal, most advantageous market for the specific asset or liability. for a three-level hierarchy of to valuation techniques used to measure fair value, defined as follows: GAAP provides inputs (cid:2) Level 1 — Inputs that are quoted prices (unadjusted) for identical assets or liabilities in active markets that the entity can access. (cid:2) Level 2 — Inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the asset or liability, including: – Quoted prices for similar assets or liabilities in active markets – Quoted prices for identical or similar assets or liabilities in markets that are not active – Inputs other than quoted prices that are observable for the asset or liability – Inputs that are derived principally from or corroborated by observable market data by correlation or other means (cid:2) Level 3 — Inputs that are unobservable and reflect the Company’s own assumptions about the assumptions market participants would use in pricing the asset or liability based on the best information available in the circumstances (e.g., internally derived assumptions surrounding the timing and amount of expected cash flows). The Company did not measure instruments presented on the Consolidated Balance Sheets at fair value on a recurring basis using significantly unobservable inputs (Level 3) during the years ended December 31, 2012 and 2011, although the disclosed fair value of certain assets that are not carried at fair value, as presented later in this Note, are classified within Level 3. financial any NOTE 2 ACQUISITIONS On March 1, 2011, the Company completed the acquisition of a in Loyalty Partner, a leading marketing controlling interest services company that operates loyalty programs in Germany, Poland, India and Mexico. Loyalty Partner also provides market analysis, operating platforms and consulting services that help merchants grow their businesses. Total consideration was $616 million. The Company has an option to acquire the remaining noncontrolling equity interest (NCI) over a three-year period beginning at the end of 2013 at a price based on business performance, which had an estimated fair value of $148 million at the acquisition date. In 2010, the Company purchased Accertify and Revolution Money for a total consideration of $151 million and $305 respectively. Accertify is an online fraud solution million, subsequently provider and Revolution Money, which was rebranded by the Company as Serve, is a provider of secure person-to-person payment services through an internet-based platform. These acquisitions did not have a significant impact on either the Company’s consolidated results of operations or the segments in which they are reflected for the years ended December 31, 2012, 2011 and 2010. The following table summarizes the assets acquired and liabilities assumed for these acquisitions as of the acquisition dates: (Millions) Goodwill Definite-lived intangible assets Other assets Total assets Total liabilities (including NCI) Net assets acquired Reportable operating segment Loyalty Partner(a) Accertify Revolution Money(b) $ $ 539 295 208 1,042 426 616 ICS $ $ 132 15 10 157 6 151 $ $ GNMS 184 119 7 310 5 305 (a) The final purchase price allocation was completed in 2012. The above amounts do not differ significantly from the estimates at the acquisition date. Included in Corporate & Other. (b) 68 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The Company monitors the market conditions and evaluates the fair value hierarchy levels at least quarterly. For any transfers in and out of the levels of the fair value hierarchy, the Company elects to disclose the fair value measurement at the beginning of the reporting period during which the transfer occurred. Financial Assets and Financial Liabilities Carried at Fair Value The following table summarizes the Company’s financial assets and financial liabilities measured at fair value on a recurring basis, categorized by GAAP’s valuation hierarchy (as described in the preceding paragraphs), as of December 31: (Millions) Assets: Investment securities:(a) Equity securities Debt securities and other(b) Derivatives(a) Total assets Liabilities: Derivatives(a) Total liabilities 2012 2011 Total Level 1 Level 2 Total Level 1 Level 2 $ $ $ $ 296 5,318 942 6,556 329 329 $ $ $ $ 296 338 — 634 $ $ — $ — $ — $ 4,980 942 5,922 329 329 $ $ $ 360 6,787 1,516 8,663 108 108 $ $ $ $ 360 340 — 700 $ $ — $ — $ — 6,447 1,516 7,963 108 108 (a) Refer to Note 6 for the fair values of investment securities and to Note 12 for the fair values of derivative assets and liabilities, both on a further disaggregated basis. (b) The Level 1 amounts represent the Company’s holdings of U.S. Government treasury obligations. VALUATION TECHNIQUES USED IN THE FAIR VALUE MEASUREMENT OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES CARRIED AT FAIR VALUE For the financial assets and liabilities measured at fair value on a recurring basis (categorized in the valuation hierarchy table above) the Company applies the following valuation techniques: Investment Securities (cid:2) When available, quoted prices of investment securities in active markets are used to determine fair value. Such investment securities are classified within Level 1 of the fair value hierarchy. identical recent trades of (cid:2) When quoted prices of identical investment securities in active markets are not available, the fair values for the Company’s investment securities are obtained primarily from pricing services engaged by the Company, and the Company receives one price for each security. The fair values provided by the pricing services are estimated using pricing models, where the inputs to those models are based on observable market inputs securities. Such investment or securities are classified within Level 2 of the fair value hierarchy. The inputs to the valuation techniques applied by the pricing services vary depending on the type of security being priced but are typically benchmark yields, benchmark security prices, credit spreads, prepayment speeds, reported trades and broker-dealer quotes, all with reasonable levels of any transparency. The pricing apply the adjustments to the pricing models used. In addition, Company did not apply any adjustments to prices received from the pricing services. services did not similar The Company reaffirms its understanding of the valuation techniques used by its pricing services at least annually. In addition, the Company corroborates the prices provided by its pricing services for reasonableness by comparing the prices from the respective pricing services to valuations obtained from different pricing sources as well as comparing prices to the sale prices received from sold securities at least quarterly. In instances where price discrepancies are identified between different pricing sources, the Company evaluates such discrepancies to ensure that the prices used for its valuation represent the fair value of the underlying investment securities. Refer to Note 6 for additional fair value information. Derivative Financial Instruments The fair value of the Company’s derivative financial instruments is estimated by a third-party valuation service that uses proprietary pricing models or by internal pricing models, where the inputs to those models are readily observable from actively quoted markets. The pricing models used are consistently applied and reflect the contractual terms of the derivatives as described below. The Company reaffirms its understanding of the valuation techniques used by the third-party valuation service at least annually. The Company’s derivative instruments are classified within Level 2 of the fair value hierarchy. The fair value of interest rate swaps is the Company’s determined based on a discounted cash flow method using the following significant inputs: the contractual terms of the swap such as the notional amount, fixed coupon rate, floating coupon rate (based on interbank rates consistent with the frequency and currency of the interest cash flows) and tenor, as well as discount rates consistent with the underlying economic factors of the currency in which the cash flows are denominated. 69 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The fair value of the Company’s total return contract, which serves as a hedge against the Hong Kong dollar (HKD) change in fair value associated with the Company’s investment in the Industrial and Commercial Bank of China (ICBC), is determined based on a discounted cash flow method using the following significant inputs as of the valuation date: number of shares of the Company’s underlying ICBC investment, the quoted market price of the shares in HKD and the monthly settlement terms of the contract inclusive of price and tenor. The fair value of foreign exchange forward contracts is determined based on a discounted cash flow method using the following significant inputs: the contractual terms of the forward contracts such as the notional amount, maturity dates and contract rate, as well as relevant foreign currency forward curves, and discount rates consistent with the underlying economic factors of the currency in which the cash flows are denominated. Credit valuation adjustments are necessary when the market parameters, such as a benchmark curve, used to value derivatives are not indicative of the credit quality of the Company or its counterparties. The Company considers the counterparty credit risk by applying an observable forecasted default rate to the current exposure. Refer to Note 12 for additional fair value information. Financial Assets and Financial Liabilities Carried at Other Than Fair Value The following table discloses the estimated fair value for the Company’s financial assets and financial liabilities that are not required to be carried at fair value on a recurring basis, as of December 31, 2012 and 2011: 2012 (Billions) Financial Assets: Financial assets for which carrying values equal or approximate fair value Cash and cash equivalents Other financial assets(b) Financial assets carried at other than fair value Loans, net Financial Liabilities: Financial liabilities for which carrying values equal or approximate fair value Financial liabilities carried at other than fair value Certificates of deposit(d) Long-term debt 2011 (Billions) Financial Assets: Financial assets for which carrying values equal or approximate fair value Cash and cash equivalents Other financial assets(b) Financial assets carried at other than fair value Loans, net Financial Liabilities: Financial liabilities for which carrying values equal or approximate fair value Financial liabilities carried at other than fair value Certificates of deposit(d) Long-term debt Carrying Value Corresponding Fair Value Amount Total Level 1 Level 2 Level 3 $ $ $ $ $ $ $ $ $ $ $ $ 22 47 64 55 10 59 Carrying Value 25 45 61 51 12 59 $ $ $ $ $ $ $ $ $ $ $ $ 22 47 $ $ 21 $ — $ 1(a) $ $ 47 65(c) $ — $ — $ 55 $ — $ 10 $ 62(c) $ — $ — $ 55 10 62 $ $ $ — — 65 — — — Fair Value 25 45 62(c) 51 12 62(c) (a) Reflects time deposits. (b) Includes accounts receivables (including fair values of cardmember receivables of $8.0 billion held by consolidated VIEs as of December 31, 2012 and 2011, respectively), restricted cash and other miscellaneous assets. Includes fair values of loans of $32.4 billion and $33.3 billion, respectively, and long-term debt of $19.5 billion and $21.1 billion, respectively, held by consolidated VIEs as of December 31, 2012 and 2011. (c) (d) Presented as a component of customer deposits on the Consolidated Balance Sheets. 70 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS conditions The fair values of these financial instruments are estimates based upon the market as of December 31, 2012, and require management judgment. These figures may not be indicative of their future fair values. The fair value of reliably estimated by aggregating the amounts presented. the Company cannot be and perceived risks VALUATION TECHNIQUES USED IN THE FAIR VALUE MEASUREMENT OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES CARRIED AT OTHER THAN FAIR VALUE For the financial assets and liabilities that are not required to be measured at fair value on a recurring basis (categorized in the valuation hierarchy table above) the Company applies the following valuation techniques to measure fair value: FINANCIAL ASSETS FOR WHICH CARRYING VALUES EQUAL OR APPROXIMATE FAIR VALUE Financial assets for which carrying values equal or approximate fair value include cash and cash equivalents, cardmember receivables, accrued interest and certain other assets. For these assets, the carrying values approximate fair value because they are short term in duration, have no defined maturity or have a market-based interest rate. FINANCIAL ASSETS CARRIED AT OTHER THAN FAIR VALUE Loans Loans are recorded at historical cost, less reserves, on the Consolidated Balance Sheets. In estimating the fair value for the Company’s loans the Company uses a discounted cash flow model. Due to the lack of a comparable whole loan sales market for similar credit card receivables and a lack of observable pricing inputs thereof, the Company uses various inputs derived from an equivalent securitization market to estimate fair value. Such inputs future interest payments and late fee revenue), estimated pay-down rates, discount rates and relevant credit costs. include projected income (inclusive of liabilities FINANCIAL LIABILITIES FOR WHICH CARRYING VALUES EQUAL OR APPROXIMATE FAIR VALUE Financial equal or for which carrying approximate fair value include accrued interest, customer deposits (excluding certificates of deposit, which are described further below), Travelers Cheques outstanding, accounts payable, short-term borrowings and certain other liabilities for which the carrying values approximate fair value because they are short term in duration, have no defined maturity or have a market-based interest rate. values FINANCIAL LIABILITIES CARRIED AT OTHER THAN FAIR VALUE Certificates of Deposit Certificates of deposit (CDs) are recorded at their historical issuance cost on the Consolidated Balance Sheets. Fair value is estimated using a discounted cash flow methodology based on the future cash flows and the discount rate that reflects the Company’s current rates for similar types of CDs within similar markets. Long-term Debt Long-term debt is recorded at historical issuance cost on the Consolidated Balance Sheets adjusted for the impact of fair value hedge accounting on certain fixed-rate notes and current translation rates for foreign-denominated debt. The fair value of the Company’s long-term debt is measured using quoted offer prices when quoted market prices are available. If quoted market prices are not available, the fair value is determined by discounting the future cash flows of each instrument at rates currently observed in publicly traded debt markets for debt of similar terms and credit risk. For long-term debt, where there are no rates currently observable in publicly traded debt markets of similar terms and comparable credit risk, the Company uses market interest rates and adjusts those rates for necessary risks, including its own credit risk. In determining an appropriate spread to reflect its credit standing, the Company considers credit default swap spreads, bond yields of other long-term debt offered by the Company, and interest rates currently offered to the Company for instruments of comparable maturities. similar debt NONRECURRING FAIR VALUE MEASUREMENTS The Company did not have any material assets that were measured at fair value for impairment on a nonrecurring basis during the years ended December 31, 2012 and 2011. 71 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS CARDMEMBER AND OTHER LOANS Cardmember loans, representing amounts due from lending payment card product customers, are recorded at the time a cardmember enters into a point-of-sale transaction with a merchant or when a charge card customer enters into an extended payment arrangement with the Company. The Company’s lending portfolios primarily include revolving loans to cardmembers obtained through either their credit card accounts or the lending on charge feature of their charge card accounts. These loans have a range of terms such as credit limits, interest rates, fees and payment structures, which can be revised over time based on new information about cardmembers and in accordance with applicable regulations and the respective product’s terms and conditions. Cardmembers holding revolving loans are typically required to make monthly payments based on pre-established amounts. The amounts that cardmembers choose to revolve are subject to finance charges. Cardmember loans are presented on the Consolidated Balance Sheets net of reserves for losses (refer to Note 5), and include principal, accrued interest and fees receivable. The Company’s policy generally is to cease accruing interest on a cardmember loan at the time the account is written off, and establish reserves for interest that the Company believes will not be collected. Loans as of December 31, 2012 and 2011 consisted of: (Millions) U.S. Card Services(a) International Card Services Global Commercial Services Cardmember loans Less: Reserve for losses Cardmember loans, net Other loans, net(b) 2012 2011 $ 55,953 9,236 40 $ 53,686 8,901 34 65,229 1,471 62,621 1,874 $ 63,758 $ 60,747 $ 551 $ 419 (a) Includes approximately $32.7 billion and $33.8 billion of gross cardmember loans available to settle obligations of a consolidated VIE as of December 31, 2012 and 2011, respectively. (b) Other loans primarily represent loans to merchants and a store card loan portfolio whose billed business is not processed on the Company’s network. Other loans are presented net of reserves for losses of $20 million and $18 million as of December 31, 2012 and 2011, respectively. NOTE 4 ACCOUNTS RECEIVABLE AND LOANS As described below, the Company’s charge and lending payment card products result in the generation of cardmember receivables and cardmember loans, respectively. CARDMEMBER AND OTHER RECEIVABLES Cardmember receivables, representing amounts due from charge payment card product customers, are recorded at the time a cardmember enters into a point-of-sale transaction with a merchant. Each charge card transaction is authorized based on its likely economics reflecting a cardmember’s most recent credit information and spend patterns. Additionally, global spend limits are established to limit the maximum exposure for the Company. Charge card customers generally must pay the full amount billed each month. Cardmember are presented on the Consolidated Balance Sheets net of reserves for losses (refer to Note 5), and include principal and any related accrued fees. receivable balances Accounts receivable as of December 31, 2012 and 2011 were as follows: (Millions) U.S. Card Services(a) International Card Services Global Commercial Services(b) Global Network & Merchant Services(c) Cardmember receivables(d) Less: Reserve for losses Cardmember receivables, net Other receivables, net(e) 2012 2011 $ 21,124 7,778 13,671 193 42,766 428 $ 20,645 7,222 12,829 194 40,890 438 $ 42,338 $ 40,452 $ 3,576 $ 3,657 (a) (b) (c) (d) Includes $7.5 billion of gross cardmember receivables available to settle obligations of a consolidated VIE as of both December 31, 2012 and 2011. Includes $476 million and $459 million of gross cardmember receivables available to settle obligations of a consolidated VIE as of December 31, 2012 and 2011, respectively. Also includes $913 million and $563 million due from airlines, of which Delta Air Lines (Delta) comprises $676 million and $340 million as of December 31, 2012 and 2011, respectively. Includes receivables primarily related to the Company’s Currency Card portfolios. Includes approximately $12.9 billion and $12.8 billion of cardmember receivables outside the United States as of December 31, 2012 and 2011, respectively. International the Company’s (e) Other receivables primarily represent amounts related to (i) purchased joint venture receivables, (ii) certain merchants for billed discount revenue, (iii) travel customers and suppliers, and (iv) other receivables due to the Company in the ordinary course of business. As of December 31, 2011, other receivables also included investments that matured on December 31, 2011, but which did not settle until January 3, 2012. Other receivables are presented net of reserves for losses of $86 million and $102 million as of December 31, 2012 and 2011, respectively. 72 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS CARDMEMBER LOANS AND CARDMEMBER RECEIVABLES AGING Generally, a cardmember account is considered past due if payment is not received within 30 days after the billing statement date. The following table represents the aging of cardmember loans and receivables as of December 31, 2012 and 2011: 2012 (Millions) Current 30-59 Days Past Due 60-89 Days Past Due 90+ Days Past Due Total Cardmember Loans: U.S. Card Services International Card Services Cardmember Receivables: U.S. Card Services International Card Services(a) Global Commercial Services(a) $ 55,281 $ 200 $ 147 $ 325 $ 55,953 9,099 47 30 60 9,236 $ 20,748 $ 116 $ 76 $ 184 $ 21,124 (b) (b) (b) (b) (b) (b) 74 7,778 112 13,671 2011 (Millions) Current 30-59 Days Past Due 60-89 Days Past Due 90+ Days Past Due Total Cardmember Loans: U.S. Card Services International Card Services Cardmember Receivables: U.S. Card Services International Card Services(a) Global Commercial Services(a) $ 52,930 $ 218 $ 165 $ 373 $ 53,686 8,748 52 32 69 8,901 $ 20,246 $ 122 $ 81 $ 196 $ 20,645 (b) (b) (b) (b) (b) (b) 63 7,222 109 12,829 (a) For cardmember receivables in International Card Services (ICS) and Global Commercial Services (GCS), delinquency data is tracked based on days past billing status rather than days past due. A cardmember account is considered 90 days past billing if payment has not been received within 90 days of the cardmember’s billing statement date. In addition, if the Company initiates collection procedures on an account prior to the account becoming 90 days past billing the associated cardmember receivable balance is considered as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. (b) Historically, data for periods prior to 90 days past billing are not available due to financial reporting system constraints. Therefore, it has not been relied upon for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances. 73 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS CREDIT QUALITY INDICATORS FOR CARDMEMBER LOANS AND RECEIVABLES The following tables present the key credit quality indicators as of or for the years ended December 31: Cardmember Loans: U.S. Card Services International Card Services Cardmember Receivables: U.S. Card Services Cardmember Receivables: International Card Services Global Commercial Services 2012 2011 Net Write-Off Rate Net Write-Off Rate Principal Only(a) Principal, Interest, & Fees(a) 2.1% 1.9% 1.9% 2.3% 2.4% 2.1% 30 Days Past Due as a % of Total 1.2% 1.5% 1.8% Principal Only(a) Principal, Interest, & Fees(a) 2.9% 2.7% 1.7% 3.2% 3.3% 1.9% 30 Days Past Due as a % of Total 1.4% 1.7% 1.9% 2012 2011 Net Loss Ratio as a % of Charge Volume 0.16% 0.06% 90 Days Past Billing as a % of Receivables Net Loss Ratio as a % of Charge Volume 90 Days Past Billing as a % of Receivables 0.9% 0.8% 0.15% 0.06% 0.9% 0.8% (a) The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because the Company’s practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented. Refer to Note 5 for additional indicators, including external environmental factors, management considers in its monthly evaluation process for reserves for losses. IMPAIRED CARDMEMBER LOANS AND RECEIVABLES Impaired loans and receivables are defined by GAAP as larger balance or homogeneous pools of smaller individual is balance restructured loans and receivables probable that the Company will be unable to collect all amounts due according to the original contractual terms of the loan and receivable agreement. The Company considers impaired loans and receivables to include: (i) loans over 90 days past due still loans and (iii) loans and accruing interest, (ii) non-accrual receivables modified as troubled debt restructurings (TDRs). for which it and cardmember through various The Company may modify, company in sponsored programs, cardmember loans and receivables is experiencing financial instances where the cardmember difficulty to minimize losses while providing cardmembers with financial relief. The Company has temporary or permanent classified these receivables loans modification programs as TDRs. Such modifications to the loans and receivables may include (i) reducing the interest rate (as low as zero percent, in which case the loan is characterized as non- accrual in the Company’s TDR disclosures), (ii) reducing the outstanding settlement), the (iii) suspending delinquency fees until the cardmember exits the modification program and (iv) placing the cardmember on a fixed payment plan not to exceed 60 months. Upon entering the modification program, the cardmember’s ability to make future purchases is either cancelled, or in certain cases suspended until balance event (in in of a the modification agreement with the cardmember successfully exits the modification program. In accordance with the cardmember, loans revert back to the original contractual terms (including the contractual interest rate) when the cardmember exits the modification program, either (i) when all payments have been made in accordance with the modification agreement or (ii) the cardmember defaults out of the modification program. In either case, the Company establishes a reserve for cardmember interest charges considered to be uncollectible. The performance of a loan or a receivable modified as a TDR is closely monitored to understand its impact on the Company’s reserve for losses. Though the ultimate success of modification the programs programs improve the cumulative loss performance of such loans and receivables. the Company believes remains uncertain, Reserves for cardmember loans and receivables modified as TDRs are determined by the difference between the cash flows expected to be received from the cardmember (taking into consideration the probability of subsequent defaults), discounted at the original effective interest rates, and the carrying value of the cardmember loan or receivable balance. The Company determines the original effective interest rate as the interest rate in effect prior to the imposition of any penalty interest rate. All changes the component due to the passage of time, are included in the provision for losses in the Consolidated Statements of Income. impairment measurement, including in the 74 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following table provides additional information with respect to the Company’s impaired cardmember loans and receivables, which are not significant for ICS and GCS, as of December 31: 2012 (Millions) Cardmember Loans: U.S. Card Services International Card Services Cardmember Receivables: U.S. Card Services Total 2011 (Millions) Cardmember Loans: U.S. Card Services International Card Services Cardmember Receivables: U.S. Card Services Total Loans over 90 Days Past Due & Accruing Interest(a) Non- Accrual Loans(b) Loans & Receivables Modified as a TDR(c) Total Impaired Loans & Receivables Unpaid Principal Balance(d) Allowance for TDRs(e) $ $ $ $ $ 73 59 — $ 426 5 — 132 $ 431 $ 627 6 117 750 Loans over 90 Days Past Due & Accruing Interest(a) Non- Accrual Loans(b) Loans & Receivables Modified as a TDR(c) 64 67 — 131 $ $ 529 6 — 535 $ $ 736 8 174 918 $ $ $ $ $ 1,126 70 $ 1,073 69 117 111 1,313 $ 1,253 $ 152 1 91 244 Total Impaired Loans & Receivables Unpaid Principal Balance(d) Allowance for TDRs(e) $ 1,329 81 $ 1,268 80 174 165 1,584 $ 1,513 $ 174 2 118 294 (a) The Company’s policy is generally to accrue interest through the date of write-off (at 180 days past due). The Company establishes reserves for interest that the Company believes will not be collected. Excludes loans modified as a TDR. (b) Non-accrual loans not in modification programs include certain cardmember loans placed with outside collection agencies for which the Company has ceased accruing interest. The Company’s policy is generally not to resume the accrual of interest on these loans. Payments received are applied against the recorded loan balance. Interest income is recognized on a cash basis for any payments received after the loan balance has been paid in full. Excludes loans modified as a TDR. (c) Total loans and receivables modified as a TDR includes $320 million and $410 million that are non-accrual and $6 million and $4 million that are past due 90 days and still accruing interest as of December 31, 2012 and 2011, respectively. (d) Unpaid principal balance consists of cardmember charges billed and excludes other amounts charged directly by the Company such as interest and fees. (e) Represents the reserve for losses for TDRs, which are evaluated separately for impairment. The Company records a reserve for losses for all impaired loans. Refer to Cardmember Loans Evaluated Separately and Collectively for Impairment in Note 5 for further discussion of the reserve for losses on loans over 90 days past due and accruing interest and non-accrual loans, which are evaluated collectively for impairment. 75 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS rate, reducing (ii) suspending delinquency As described previously, the Company’s cardmember loans and receivables modification programs may include (i) reducing the balance, interest the (iii) cardmember on a fixed payment plan not exceeding 60 months. Upon entering the modification program, the cardmember’s ability to make future purchases is either cancelled, or in certain cases successfully exiting the modification program. and (iv) placing suspended until outstanding the fees The Company has evaluated the primary financial effects of the impact of the changes to an account upon modification as follows: (cid:2) Interest Rate Reduction: For the years ended December 31, 2012 and 2011, the average interest rate reduction was 12 percentage points and 11 percentage points, respectively. None of these interest rate reductions had a significant impact on interest on loans in the Consolidated Statements of Income. The Company does not offer interest rate reduction programs for U.S. Card Services (USCS) cardmember receivables as these receivables are non-interest bearing. (cid:2) Outstanding Balance Reduction: The table above presents the financial effects to the Company as a result of reducing the outstanding balance for short-term settlement programs. The difference between the pre- and post-modification outstanding balances represents the amount that either has been written off or will be written off upon successful completion of the settlement program. (cid:2) Payment Term Extension: For the years ended December 31, 2012 and 2011, term extension was the average payment approximately 13 months and 15 months, respectively, for USCS cardmember receivables. For USCS cardmember loans, there have been no payment term extensions. The following table provides information with respect to the Company’s interest income recognized and average balances of impaired cardmember loans and receivables, which are not significant for ICS and GCS, for the years ended December 31: (Millions) Cardmember Loans: U.S. Card Services International Card Services Cardmember Receivables: U.S. Card Services Total (Millions) Cardmember Loans: U.S. Card Services International Card Services Cardmember Receivables: U.S. Card Services Total 2012 Interest Income Recognized $ $ $ $ 60 16 — 76 $ $ 2011 Interest Income Recognized 67 26 — 93 $ $ Average Balance 1,221 75 135 1,431 Average Balance 1,498 98 145 1,741 CARDMEMBER LOANS AND RECEIVABLES MODIFIED AS TDRS The following table provides additional information with respect to the cardmember loans and receivables modified as TDRs, the years ended for which are not December 31: significant ICS, for 2012 (Accounts in thousands, Dollars in millions) Troubled Debt Restructurings: U.S. Card Services — Cardmember Loans U.S. Card Services — Cardmember Receivables Total(b) 2011 (Accounts in thousands, Dollars in millions) Troubled Debt Restructurings: U.S. Card Services — Cardmember Loans U.S. Card Services — Cardmember Receivables Total(b) Aggregated Pre- Modification Outstanding Balances(a) Aggregated Post- Modification Outstanding Balances(a) Number of Accounts 106 37 143 $ $ 779 425 1,204 $ $ 762 418 1,180 Aggregated Pre- Modification Outstanding Balances(a) Aggregated Post- Modification Outstanding Balances(a) Number of Accounts 147 50 197 $ $ 1,110 402 1,512 $ $ 1,064 388 1,452 Includes principal and accrued interest. (a) (b) The difference between the pre- and post-modification outstanding balances is attributable to amounts charged off for cardmember loans and receivables being resolved through the Company’s short-term settlement programs. 76 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following table provides information for the years ended December 31, 2012 and 2011, with respect to the cardmember loans and receivables modified as TDRs subsequently defaulted within 12 months of modification. A cardmember will default from a modification program after one and up to three consecutive missed payments, depending on the terms of the modification program. The defaulted ICS cardmember loan modifications were not significant. that 2012 (Accounts in thousands, Dollars in millions) Troubled Debt Restructurings That Subsequently Defaulted: U.S. Card Services — Cardmember Loans U.S. Card Services — Cardmember Receivables Total 2011 (Accounts in thousands, Dollars in millions) Troubled Debt Restructurings That Subsequently Defaulted: U.S. Card Services — Cardmember Loans U.S. Card Services — Cardmember Receivables Total Aggregated Outstanding Balances Upon Default(a) Number of Accounts 23 $ 1 24 $ 182 37 219 Aggregated Outstanding Balances Upon Default(a) Number of Accounts 46 $ 6 52 $ 343 45 388 (a) The outstanding balance includes principal and accrued interest. NOTE 5 RESERVES FOR LOSSES Reserves for losses relating to cardmember loans and receivables represent management’s best estimate of the probable inherent losses in the Company’s outstanding portfolio of loans and receivables, sheet date. Management’s evaluation process requires certain estimates and judgments. the balance as of Reserves for losses are primarily based upon statistical models that analyze portfolio performance and reflect management’s judgment regarding overall reserve adequacy. The models take into account several factors, including loss migration rates and average losses and recoveries over an appropriate historical period. Management considers whether to adjust the models for specific factors such as increased risk in certain portfolios, impact of risk management initiatives on portfolio performance and concentration of credit risk based on factors such as vintage, industry or geographic regions. In addition, management may increase or decrease the reserves for losses on cardmember loans for other external environmental including various indicators related to employment, spend, sentiment, housing and credit, as well as the legal and regulatory environment. Generally, due to the short-term nature of cardmember receivables, the impact of additional external factors on the probable losses inherent within the cardmember receivables portfolio is not factors, 77 significant. As part of this evaluation process, management also considers various reserve coverage metrics, such as reserves as a percentage of past due amounts, reserves as a percentage of cardmember receivables or loans and net write-off coverage. Cardmember loans and receivables balances are written off when management considers amounts to be uncollectible, which is generally determined by the number of days past due and is typically no later loans and receivables in bankruptcy or owed by deceased individuals are written off upon notification and recoveries are recognized as they are collected. than 180 days. Cardmember Changes in Cardmember Receivables Reserve for Losses The following table presents changes receivables reserve for losses for the years ended December 31: in the cardmember (Millions) Balance, January 1 Additions: Provisions(a) Other(b) Total provision Deductions: Net write-offs(c) Other(d) 2012 2011 2010 $ 438 $ 386 $ 546 601 141 742 603 167 770 439 156 595 (640) (112) (560) (158) (598) (157) Balance, December 31 $ 428 $ 438 $ 386 (a) Provisions for principal (resulting from authorized transactions) and fee reserve components. (d) (b) Provisions for unauthorized transactions. (c) Consists of principal (resulting from authorized transactions) and fee components, less recoveries of $383 million, $349 million and $357 million for 2012, 2011 and 2010, respectively. Includes net write-offs resulting from unauthorized transactions of $(141) million, $(161) million and $(148) million for the years ended December 31, 2012, 2011 and 2010, respectively; foreign currency translation adjustments of $2 million, $(2) million and $1 million for the years ended December 31, 2012, 2011 and 2010, respectively; cardmember bankruptcy reserves of $18 million, nil and nil for the years ended December 31, 2012, 2011 and 2010, respectively; and other items of $9 million, $5 million and $(10) million for the years respectively. ended December 31, 2012, 2011 and 2010, Cardmember bankruptcy reserves were classified as other liabilities in prior periods. Cardmember Receivables Evaluated Individually and Collectively for Impairment The following table presents cardmember receivables evaluated individually and collectively for impairment and related reserves as of December 31: (Millions) 2012 2011 2010 Cardmember receivables evaluated individually for impairment(a) Related reserves(a) Cardmember receivables evaluated collectively for impairment Related reserves $ $ 117 91 $ $ 174 118 $ $ 114 63 $ 42,649 337 $ $ 40,716 320 $ $ 37,152 323 $ (a) Represents receivables modified in a TDR and related reserves. Refer to the further Impaired Loans and Receivables discussion in Note 4 for information. A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Cardmember Loans Evaluated Individually and Collectively for Impairment The following table presents cardmember loans evaluated individually and collectively for impairment and related reserves as of December 31: (Millions) 2012 2011 2010 Cardmember loans evaluated individually for impairment(a) Related reserves(a) $ $ 633 153 $ $ 744 176 $ $ 1,087 279 Cardmember loans evaluated collectively for impairment(b) Related reserves(b) $ 64,596 1,318 $ $ 61,877 1,698 $ $ 59,763 3,367 $ (a) Represents loans modified in a TDR and related reserves. Refer to the further Impaired Loans and Receivables discussion in Note 4 for information. (b) Represents current loans and loans less than 90 days past due, loans over 90 days past due and accruing interest, and non-accrual loans and related reserves. The reserves include the results of analytical models that are specific to individual pools of loans and reserves for external environmental factors that apply to loans in geographic markets that are collectively evaluated for impairment and are not specific to any individual pool of loans. Changes in Cardmember Loans Reserve for Losses The following table presents changes in the cardmember loans reserve for losses for the years ended December 31: (Millions) Balance, January 1 Reserves established for consolidation of a variable interest entity(a) Total adjusted balance, January 1 Additions: Provisions(b) Other(c) Total provision Deductions: Net write-offs Principal(d) Interest and fees(d) Other(e) 2012 2011 2010 $ 1,874 $ 3,646 $ 3,268 — 1,874 1,031 118 1,149 — 3,646 145 108 253 2,531 5,799 1,445 82 1,527 (1,280) (157) (115) (1,720) (201) (104) (3,260) (359) (61) Balance, December 31 $ 1,471 $ 1,874 $ 3,646 (a) Represents for losses reserves the establishment of cardmember for cardmember loans issued by the American Express Credit Account Master Trust (the Lending Trust) for the securitized loan portfolio that was consolidated under accounting guidance for consolidation of VIEs effective January 1, 2010. The establishment of the $2.5 billion reserve for losses for the securitized loan portfolio was determined by applying the same methodology as is used for the Company’s unsecuritized loan portfolio. There was no incremental reserve required nor were any charge-offs recorded in conjunction with the consolidation of the Lending Trust. (b) Provisions for principal (resulting from authorized transactions), interest and fee reserves components. (e) (c) Provisions for unauthorized transactions. (d) Consists of principal write-offs (resulting from authorized transactions), less recoveries of $493 million, $578 million and $568 million for the years ended December 2012, 2011 and 2010, respectively. Recoveries of interest and fees were de minimis. Includes net write-offs resulting from unauthorized transactions of $(116) million, $(103) million and $(78) million for the years ended December 31, 2012, 2011 and 2010, respectively; foreign currency translation adjustments of $7 million, $(2) million and $23 million for the years ended December 31, 2012, 2011 and 2010, respectively; cardmember bankruptcy reserves of $4 million, nil and nil for the years ended December 31, 2012, 2011 and 2010, respectively; and other items of $(10) million, $1 million and $(6) million for the years ended December 31, 2012, 2011 and 2010, respectively. Cardmember bankruptcy reserves were classified as other liabilities in prior periods. 78 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 6 INVESTMENT SECURITIES Investment securities include debt and equity securities classified as available for sale. The Company’s investment securities, principally debt securities, are carried at fair value on the Consolidated Balance Sheets with unrealized gains (losses) recorded in AOCI, net of income taxes. Realized gains and losses are recognized in results of operations upon disposition of the securities using the specific identification method on a trade date the Company’s basis. Refer to Note 3 for a description of methodology for determining the fair value of investment securities. The following is a summary of investment securities as of December 31: 2012 2011 $ Description of Securities (Millions) State and municipal obligations U.S. Government agency obligations U.S. Government treasury obligations Corporate debt securities(a) Mortgage-backed securities(b) Equity securities(c) Foreign government bonds and obligations Other(d) $ Cost 4,280 3 330 73 210 64 134 51 Total $ 5,145 $ Gross Unrealized Gains Gross Unrealized Losses Estimated Fair Value 199 — 8 6 14 232 15 — 474 $ $ (5) — — — — — — — (5) $ $ 4,474 3 338 79 224 296 149 51 $ Cost 4,968 352 330 626 261 95 120 54 Gross Unrealized Gains Gross Unrealized Losses Estimated Fair Value 103 2 10 9 17 265 10 — 416 $ $ (72) — — (3) — — — — $ (75) $ 4,999 354 340 632 278 360 130 54 7,147 $ 5,614 $ 6,806 $ (a) The December 31, 2012 and 2011 balances include, on a cost basis, nil and $600 million, respectively, of corporate debt obligations issued under the Temporary Liquidity Guarantee Program (TLGP) that are guaranteed by the Federal Deposit Insurance Corporation (FDIC). (b) Represents mortgage-backed securities guaranteed by Fannie Mae, Freddie Mac or Ginnie Mae. (c) Primarily represents the Company’s investment in the Industrial and Commercial Bank of China (ICBC). (d) Other comprises investments in various mutual funds. The following table provides information about the Company’s investment securities with gross unrealized losses and the length of time that individual securities have been in a continuous unrealized loss position as of December 31: 2012 2011 Less than 12 months 12 months or more Less than 12 months 12 months or more Estimated Fair Value Gross Unrealized Losses Estimated Fair Value Gross Unrealized Losses Estimated Fair Value Gross Unrealized Losses Estimated Fair Value Gross Unrealized Losses $ $ 100 — 100 $ $ (1) $ — (1) $ 73 — 73 $ $ (4) $ — (4) $ — $ 15 15 $ — $ (2) (2) $ 1,094 2 1,096 $ $ (72) (1) (73) Description of Securities (Millions) State and municipal obligations Corporate debt securities Total The following table summarizes the gross unrealized losses due to temporary impairments by ratio of fair value to amortized cost as of December 31: Ratio of Fair Value to Amortized Cost (Dollars in millions) Number of Securities Estimated Fair Value Gross Unrealized Losses Number of Securities Estimated Fair Value Gross Unrealized Losses Number of Securities Estimated Fair Value Gross Unrealized Losses Less than 12 months 12 months or more Total 2012: 90%-100% Total as of December 31, 2012 2011: 90%-100% Less than 90% Total as of December 31, 2011 46 46 $ $ — $ 1 1 $ 100 100 $ $ — $ 15 15 $ (1) (1) — (2) (2) 79 4 4 114 22 136 $ $ $ $ 73 73 884 212 1,096 $ $ $ $ (4) (4) (35) (38) (73) 50 50 114 23 137 $ $ $ $ 173 173 884 227 1,111 $ $ $ $ (5) (5) (35) (40) (75) A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The gross unrealized losses are attributed to overall wider credit spreads for state and municipal securities, wider credit spreads for specific issuers, adverse changes in market benchmark interest rates, or a combination thereof, all as compared to those prevailing when the investment securities were acquired. Overall, for the investment securities in gross unrealized loss positions identified above, (i) the Company does not intend to sell the investment securities, (ii) it is more likely than not that the investment the Company will not be required to sell securities before recovery of the unrealized losses, and (iii) the Company expects that the contractual principal and interest will be received on the investment securities. As a result, the Company recognized no other-than-temporary impairments during the periods presented. SUPPLEMENTAL INFORMATION Gross realized gains and losses on the sales of securities, follows: investment included in other non-interest revenues, were as (Millions) Gains Losses Total 2012 2011 2010 $ $ 127 (1) 126 $ $ 16 — 16 $ $ 1 (6) (5) Contractual maturities of investment securities, excluding equity securities and other securities, as of December 31, 2012 were as follows: (Millions) Due within 1 year Due after 1 year but within 5 years Due after 5 years but within 10 years Due after 10 years Total $ Cost 318 255 204 4,253 5,030 $ Estimated Fair Value 319 264 220 4,464 5,267 $ $ The expected payments on state and municipal obligations and coincide with their mortgage-backed securities may not contractual maturities because the issuers have the right to call or prepay certain obligations. NOTE 7 ASSET SECURITIZATIONS CHARGE TRUSTS AND LENDING TRUST The Company periodically securitizes cardmember receivables and loans arising from its card business through the transfer of then issue to securitization trusts. The trusts those assets securities the investors, transferred assets. collateralized by to third-party Cardmember receivables are transferred to the American Express Issuance Trust (the Charge Trust), and the American Express Issuance Trust II (the Charge Trust II), collectively loans are referred to as the Charge Trusts. Cardmember 80 transferred to the American Express Credit Account Master Trust (the Lending Trust). The Charge Trusts and the Lending Trust are consolidated by American Express Travel Related Services Company, Inc. (TRS), which is a consolidated subsidiary of the Company. The trusts are considered VIEs as they have insufficient equity at risk to finance their activities, which are to issue collateralized by the underlying cardmember receivables and loans. securities that are TRS, in its role as servicer of the Charge Trusts and the Lending Trust, has the power to direct the most significant activity of the trusts, which is the collection of the underlying cardmember receivables and loans in the trusts. In addition, TRS, excluding its consolidated subsidiaries, owns approximately $0.8 billion of subordinated securities issued by the Lending Trust as of December 31, 2012. These subordinated securities have the obligation to absorb losses of the Lending Trust and provide the right to receive benefits from the Lending Trust, both of which are significant to the VIE. TRS’ role as servicer for the Charge Trusts does not provide it with a significant obligation to absorb losses or a significant right to receive benefits. However, TRS’ position as the parent company of the entities that transferred the receivables to the Charge Trusts makes it the party most closely related to the Charge Trusts. Based on these considerations, TRS is the primary beneficiary of both the Charge Trusts and the Lending Trust. The debt securities issued by the Charge Trusts and the Lending Trust are non-recourse to the Company. Securitized cardmember receivables and loans held by the Charge Trusts and the Lending Trust are available only for payment of the debt arising in the securities or other obligations securitization transactions. The long-term debt of each trust is payable only out of collections on their respective underlying securitized assets. issued or There was approximately $3 million and $15 million of restricted cash held by the Charge Trusts as of December 31, 2012 and 2011, respectively, and approximately $73 million and $192 million of restricted cash held by the Lending Trust as of December 31, 2012 and 2011, respectively, included in other assets on the Company’s Consolidated Balance Sheets. These amounts relate to collections of cardmember receivables and loans to be used by the trusts to fund future expenses and obligations, including interest paid on investor certificates, credit losses and upcoming debt maturities. CHARGE TRUSTS AND LENDING TRUST TRIGGERING EVENTS Under the respective terms of the Charge Trusts and the Lending Trust agreements, the occurrence of certain triggering events associated with the performance of the assets of each trust could result in payment of trust expenses, establishment of reserve funds, or in a worst-case scenario, early amortization of investor certificates. During the year ended December 31, 2012, no such triggering events occurred. A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 8 OTHER ASSETS The following is a summary of other assets as of December 31: (Millions) Goodwill Deferred tax assets, net(a) Prepaid expenses(b) Other intangible assets, at amortized cost Derivative assets(a) Restricted cash(c) Other Total $ 2012 3,181 2,458 1,960 993 593 568 1,665 $ 2011 3,172 2,875 2,378 1,149 915 584 1,582 $ 11,418 $ 12,655 (b) (a) Refer to Notes 17 and 12 for a discussion of deferred tax assets, net, and derivative assets, respectively, as of December 31, 2012 and 2011. Derivative assets reflect the impact of master netting agreements. Includes prepaid miles and reward points acquired primarily from airline partners of approximately $1.4 billion and $1.8 billion, as of December 31, 2012 and 2011, respectively, including approximately $1.1 billion and $1.5 billion, respectively, from Delta. Includes restricted cash of approximately $76 million and $207 million, respectively, as of December 31, 2012 and 2011, which is primarily held for coupon and certain asset-backed securitization maturities. (c) GOODWILL Goodwill represents the excess of acquisition cost of an acquired company over the fair value of assets acquired and liabilities assumed. The Company assigns goodwill to its reporting units for the purpose of is defined as an operating segment, or a business that is one level for which discrete financial below an operating segment information is regularly reviewed by the operating segment for impairment manager. The Company evaluates goodwill testing. A reporting unit impairment annually as of June 30 and between annual tests if events occur or circumstances change that would more likely than not reduce the fair value of the reporting unit below its carrying value. The goodwill impairment test utilizes a two-step approach. The first step in the impairment test identifies whether there is potential impairment by comparing the fair value of a reporting unit to the carrying amount, including goodwill. If the fair value of a reporting unit is less than its carrying amount, the second step of the impairment test is required to measure the amount of any impairment loss. As of December 31, 2012 and 2011, goodwill was not impaired and there were no accumulated impairment losses. Goodwill impairment testing involves management judgment, requiring an assessment of whether the carrying value of the reporting unit can be supported by its fair value using widely accepted a combination of the income approach (discounted cash flow method) and market approach (market multiples). techniques. The Company valuation uses internal forecasts the Company uses When preparing discounted cash flow models under the income approach, to estimate future cash flows expected to be generated by the reporting units. Actual results may differ from forecasted results. The Company calculates discount rates based on the expected cost of equity financing, estimated using a capital asset pricing model, to discount future cash flows for each reporting unit. The Company believes the discount rates used appropriately reflect the risks and uncertainties in the financial markets generally and specifically in the Company’s internally developed forecasts. Further, to assess the reasonableness of the valuations derived the Company also from the discounted cash flow models, analyzes market-based multiples for similar industries of the reporting unit, where available. The changes in the carrying amount of goodwill reported in the Company’s reportable operating segments and Corporate & Other were as follows: (Millions) Balance as of January 1, 2011 Acquisitions(a) Dispositions Other, including foreign currency translation Balance as of December 31, 2011 Acquisitions Dispositions Other, including foreign currency translation Balance as of December 31, 2012 USCS 175 — — — 175 — — — 175 $ $ $ $ $ $ $ $ ICS 511 538 — (26) 1,023 1 (2) 9 $ $ GCS 1,544 — (1) — 1,543 — (1) 2 1,031 $ 1,544 $ GNMS Corporate & Other 159 1 — — 160 — — — 160 $ $ $ 250 20 — 1 271 — — — 271 $ $ $ Total 2,639 559 (1) (25) 3,172 1 (3) 11 3,181 (a) Primarily comprised of the acquisition of Loyalty Partner in 2011. Refer to Note 2 for further discussion. 81 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS assets, primarily OTHER INTANGIBLE ASSETS Intangible are amortized over their estimated useful lives of 1 to 22 years on straight-line basis. The Company reviews intangible assets for impairment quarterly and whenever events and circumstances indicate that their carrying amounts may not be recoverable. In relationships, customer addition, on an annual basis, the Company performs an impairment evaluation of all intangible assets by assessing the recoverability of the asset values based on the cash flows generated by the relevant assets or asset groups. An impairment is recognized if the carrying amount is not recoverable and exceeds the asset’s fair value. The components of other intangible assets were as follows: (Millions) Customer relationships(a) Other Total 2012 2011 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount $ $ 1,238 428 1,666 $ $ (526) (147) (673) $ $ 712 281 993 $ $ 1,223 445 1,668 $ $ (407) (112) (519) $ $ 816 333 1,149 (a) Includes net intangibles acquired from airline partners of $358 million and $410 million as of December 31, 2012 and 2011, respectively, including approximately $156 million and $195 million, respectively, from Delta. Amortization expense for the years ended December 31, 2012, 2011 and 2010 was $198 million, $189 million and $176 million, respectively. Intangible assets acquired in 2012 and 2011 are being amortized, on average, over 6 years and 13 years, respectively. Estimated amortization expense for other intangible assets over the next five years is as follows: (Millions) Estimated amortization expense 2013 2014 2015 2016 2017 $ 200 $ 170 $ 151 $ 126 $ 75 OTHER The Company had $427 million and $332 million in affordable housing and other tax credit investment partnership interests as of December 31, 2012 and 2011, respectively, included in other assets in the table above. The Company is a non-controlling partner in the affordable housing and other tax credit investment partnerships. These partnership interests are accounted for in accordance with GAAP governing equity method investments and joint ventures. 82 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 9 CUSTOMER DEPOSITS As of December 31, customer deposits were categorized as interest-bearing or non-interest-bearing deposits as follows: (Millions) U.S.: Interest-bearing Non-interest-bearing Non-U.S.: Interest-bearing Non-interest-bearing Total customer deposits 2012 2011 $ 39,649 10 $ 37,271 4 135 9 612 11 $ 39,803 $ 37,898 Customer deposits were aggregated by deposit type offered by the Company as of December 31 as follows: (Millions) U.S. retail deposits: Savings accounts — Direct Certificates of deposit: Direct Third-party Sweep accounts — Third-party Other deposits Total customer deposits 2012 2011 $ 18,713 $ 14,649 725 8,851 11,360 154 893 10,781 10,948 627 $ 39,803 $ 37,898 The scheduled maturities of certificates of deposit as of December 31, 2012 were as follows: (Millions) 2013 2014 2015 2016 2017 After 5 years Total U.S. Non-U.S. $ $ 4,958 2,613 725 739 351 190 $ 9,576 $ 1 — — — — — 1 $ Total 4,959 2,613 725 739 351 190 $ 9,577 As of December 31, certificates of deposit in denominations of $100,000 or more were as follows: (Millions) U.S. Non-U.S. Total 2012 2011 $ $ 475 1 476 $ $ 580 304 884 83 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 10 DEBT SHORT-TERM BORROWINGS The Company’s short-term borrowings outstanding, defined as borrowings with original maturities of less than one year, as of December 31 were as follows: (Millions, except percentages) Commercial paper Other short-term borrowings(c) Total 2012 2011 Outstanding Balance Year-End Stated Rate on Debt(a)(b) Outstanding Balance Year-End Stated Rate on Debt(a)(b) $ $ — 3,314 3,314 —% $ 1.46% 1.46% $ 608 3,729 4,337 0.03% 1.32% 1.14% (a) For floating-rate debt issuances, the stated interest rates are based on the floating rates in effect as of December 31, 2012 and 2011, respectively. These rates may not be indicative of future interest rates. (b) Effective interest rates are only presented if swaps are in place to hedge the underlying debt. There were no swaps in place as of December 31, 2012 and 2011. (c) Includes interest-bearing overdrafts with banks of $615 million and $821 million as of December 31, 2012 and 2011, respectively. In addition, balances include certain book overdrafts (i.e., primarily timing differences arising in the ordinary course of business), short-term borrowings from banks, as well as interest-bearing amounts due to merchants in accordance with merchant service agreements. 84 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS LONG-TERM DEBT The Company’s long-term debt outstanding, defined as debt with original maturities of one year or greater, as of December 31 was as follows: (Millions, except percentages) American Express Company (Parent Company only) Fixed Rate Senior Notes Subordinated Debentures(d) American Express Credit Corporation Fixed Rate Senior Notes Floating Rate Senior Notes Borrowings under Bank Credit Facilities American Express Centurion Bank Fixed Rate Senior Notes Floating Rate Senior Notes American Express Bank, FSB Fixed Rate Senior Notes Floating Rate Senior Notes American Express Charge Trust Floating Rate Senior Notes Floating Rate Subordinated Notes American Express Lending Trust Fixed Rate Senior Notes Floating Rate Senior Notes Fixed Rate Subordinated Notes Floating Rate Subordinated Notes Other Fixed Rate Instruments(e) Floating Rate Borrowings Unamortized Underwriting Fees Total Long-Term Debt 2012 2011 Maturity Dates Outstanding Balance(a) Year-End Stated Rate on Debt(b) Year-End Effective Interest Rate with Swaps(b)(c) Outstanding Balance(a) Year-End Stated Rate on Debt(b) Year-End Effective Interest Rate with Swaps(b)(c) 2013-2042 2036 $ 2013-2017 2013-2015 2014-2016 2015-2017 2015 2013-2017 2017 2014 2015 2013-2018 2015 2013-2018 2014-2022 2014-2015 8,848 749 17,163 2,203 4,672 2,120 550 2,764 300 3,000 — 2,100 12,810 300 1,091 123 292 (112) 5.78% 6.80% 4.20% 1.59% 4.87% 4.12% 0.76% 5.68% 0.51% 0.49% — 0.65% 0.90% 1.08% 0.93% 5.94% 0.65% 4.95% $ — 2.39% — — 3.32% — 3.68% — — — — — — — — — 9,364 749 14,188 2,444 4,579 2,149 400 3,581 1,100 4,488 72 — 15,065 — 1,245 123 129 (106) 6.90% 6.80% 4.78% 1.24% 6.38% 5.83% 0.43% 5.65% 0.47% 0.52% 0.75% — 0.95% — 0.85% 5.74% 0.66% $ 58,973 3.04% $ 59,570 3.69% 6.06% — 2.80% — 6.27% 3.32% — 3.11% — — — — — — — — — (a) The outstanding balances include (i) unamortized discount and premium, (ii) the impact of movements in exchange rates on foreign currency denominated debt and (iii) the impact of fair value hedge accounting on certain fixed-rate notes that have been swapped to floating rate through the use of interest rate swaps. Under fair value hedge accounting, the outstanding balances on these fixed-rate notes are adjusted to reflect the impact of changes in fair value due to changes in interest rates. Refer to Note 12 for more details on the Company’s treatment of fair value hedges. (b) For floating-rate debt issuances, the stated and effective interest rates are based on the floating rates in effect as of December 31, 2012 and 2011, respectively. These rates may not be indicative of future interest rates. (c) Effective interest rates are only presented when swaps are in place to hedge the underlying debt. (d) The maturity date will automatically be extended to September 1, 2066, except in the case of either (i) a prior redemption or (ii) a default. See further discussion on this page. Includes $118 million and $123 million as of December 31, 2012 and 2011, respectively, related to capitalized lease transactions. (e) thereafter. At As of December 31, 2012 and 2011, the Parent Company had $750 million principal outstanding of Subordinated Debentures that accrue interest at an annual rate of 6.8 percent until September 1, 2016, and at an annual rate of three-month LIBOR the plus 2.23 percent Subordinated Debentures cash after September 1, 2016 at 100 percent of the principal amount plus any accrued but unpaid interest. If the Company fails to achieve specified performance measures, it will be required to issue common shares and apply the net proceeds to make interest payments on the Subordinated Debentures. No dividends on the Company’s common or preferred shares could be paid until such the Company’s option, redeemable are for 85 if (i) interest payments are made. The Company would fail to meet these specific performance measures the Company’s tangible common equity is less than 4 percent of total adjusted assets for the most recent quarter or (ii) if the trailing two quarters’ consolidated net income is equal to or less than zero and tangible common equity as of the trigger determination date, and as of the end of the quarter end six months prior, has in each case declined by 10 percent or more from tangible common equity as of the end of the quarter 18 months prior to the trigger determination date. The Company met the specified performance measures in 2012. A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Aggregate annual maturities on long-term debt obligations (based on final maturity dates) as of December 31, 2012 were as follows: (Millions) American Express Company (Parent Company only) American Express Credit Corporation American Express Centurion Bank American Express Bank, FSB American Express Charge Trust American Express Lending Trust Other Unamortized Underwriting Fees Unamortized Discount and Premium Impacts due to Debt Exchange Impacts due to Fair Value Hedge Accounting Total Long-Term Debt As of December 31, 2012 and 2011, the Company maintained total bank lines of credit of $7.7 billion and $7.5 billion, respectively. Of the total credit lines, $3.0 billion and $2.9 billion were undrawn as of December 31, 2012 and 2011, respectively. Undrawn amounts of $3.0 billion and $2.9 billion supported commercial paper borrowings and contingent funding needs as of December 31, 2012 and 2011, respectively. In 2014, 2015 and 2016, respectively, $2.1 billion, $3.0 billion and $2.6 billion of these credit facilities will expire. The availability of these credit lines is subject to the Company’s compliance with certain financial covenants, principally, the maintenance by American Express Credit Corporation (Credco) of a 1.25 ratio of combined earnings and fixed charges to fixed charges. Furthermore, in included 2011, the maintenance of consolidated tangible net worth of at least $4.1 billion by the Company, and the compliance of American Express Centurion Bank (Centurion Bank) and American Express Bank, FSB (FSB) with applicable regulatory capital adequacy guidelines. As of December 31, 2012 and 2011, the Company was not in violation of any of its debt covenants. Company’s covenants financial the 2017 Thereafter $ $ 2013 1,000 4,859 — 1,750 — 4,056 — 2014 1,250 6,550 — — 3,000 4,000 201 2015 $ — $ 5,227 1,305 — — 5,423 175 2016 600 5,501 — — — — — $ $ 1,500 1,500 1,300 1,300 — 1,623 — $ 11,665 $ 15,001 $ 12,130 $ 6,101 $ 7,223 $ $ 5,939 — 2 — — 1,200 38 7,179 Total 10,289 23,637 2,607 3,050 3,000 16,302 414 59,299 (112) (17) (977) 780 $ 58,973 the Company maintained a 3-year committed, Additionally, revolving, secured financing facility which gives the Company the right to sell up to $3.0 billion face amount of eligible notes issued from the Charge Trust at any time through July 15, 2014. As of December 31, 2012, $3.0 billion was drawn on this facility. The Company also maintained a 2-year committed, revolving, secured financing facility which gives the Company the right to sell up to $2.0 billion face amount of eligible certificates issued from the Lending Trust at any time through September 15, 2015. This facility remained undrawn as of December 31, 2012. The Company paid $48.1 million and $22.2 million in fees to maintain these lines in 2012 and 2011, respectively. These committed facilities do not contain material adverse change clauses, which might otherwise preclude borrowing under the credit facilities, nor are they dependent on the Company’s credit rating. The Company paid total interest primarily related to short- and long-term debt, corresponding interest rate swaps and customer deposits of $2.2 billion in 2012 and $2.4 billion in both 2011 and 2010. 86 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 11 OTHER LIABILITIES The December 31: following is a summary of other (Millions) Membership Rewards liability Employee-related liabilities(a) Rebate and reward accruals(b) Deferred card fees, net Book overdraft balances Other(c) Total liabilities as of $ 2012 5,832 2,224 2,079 1,286 532 5,604 $ 2011 5,066 2,192 1,866 1,063 2,178 4,792 $ 17,557 $ 17,157 (a) Employee-related liabilities include employee benefit plan obligations and incentive compensation. (b) Rebate and reward accruals include payments to third-party card-issuing partners and cash-back reward costs. NOTE 12 DERIVATIVES AND HEDGING ACTIVITIES The Company uses derivative financial instruments (derivatives) to manage exposures to various market risks. Derivatives derive their value from an underlying variable or multiple variables, including interest rate, foreign exchange, and equity index or price. These instruments enable end users to increase, reduce or alter exposure to various market risks and, for that reason, are an integral component of the Company’s market risk management. The Company does not engage in derivatives trading purposes. for Market risk is the risk to earnings or value resulting from risk in market prices. The Company’s market movements exposure is primarily generated by: (cid:2) Interest rate risk in its card, insurance and Travelers Cheque businesses, as well as its investment portfolios; and (c) Other includes accruals for general operating expenses, client incentives, restructuring and reengineering reserves, advertising and promotion and derivatives. (cid:2) Foreign exchange risk in its operations outside the United States and the associated funding of such operations. retail travel, certificates entertainment, MEMBERSHIP REWARDS The Membership Rewards program allows enrolled cardmembers to earn points that can be redeemed for a broad range of rewards including and merchandise. The Company records a balance sheet liability which represents management’s best estimate of the cost of points earned that are expected to be redeemed. An ultimate redemption rate and weighted average cost per point are key factors used to approximate Membership Rewards liability. Management uses statistical and actuarial models to estimate ultimate redemption rates based on redemption trends, current enrollee redemption behavior, card product type, enrollment tenure, card spend levels and credit attributes. The weighted- average cost per point is determined using actual redemptions during the previous 12 months, adjusted as appropriate for recent changes in redemption costs. The expense for Membership Rewards points is included in services marketing, promotion, expenses. The Company periodically evaluates liability estimation process and assumptions based on developments in redemption patterns, cost per point redeemed, partner contract changes and other factors. and cardmember its rewards DEFERRED CARD FEES The carrying amount of deferred card and other fees, net of deferred direct acquisition costs and reserves for membership cancellations as of December 31 were as follows: (Millions) Deferred card and other fees(a) Deferred direct acquisition costs Reserves for membership cancellations 2012 2011 $ $ 1,566 (154) (126) 1,228 (75) (90) Deferred card fees and other, net of direct acquisition costs and reserves $ 1,286 $ 1,063 (a) Includes deferred fees for Membership Rewards program participants. 87 The Company centrally monitors market risks using market risk limits and escalation triggers as defined in its Asset/Liability Management Policy. The Company’s market exposures are in large part byproducts of the delivery of its products and services. Interest rate risk arises through the funding of cardmember receivables and fixed- rate loans with variable-rate borrowings as well as through the risk to net interest margin from changes in the relationship between benchmark rates such as Prime and LIBOR. varying is managed by lending products Interest rate exposure within the Company’s charge card and fixed-rate the proportion of total funding provided by short-term and variable- rate debt and deposits compared to fixed-rate debt and deposits. In addition, interest rate swaps are used from time to time to economically convert fixed-rate debt obligations to variable-rate obligations or to convert variable-rate debt obligations to fixed- rate obligations. The Company may change the mix between variable-rate and fixed-rate funding based on changes in business volumes and mix, among other factors. Foreign exchange risk is generated by cardmember cross- currency charges, foreign currency balance sheet exposures, foreign subsidiary equity and foreign currency earnings in foreign entities outside the United States. The Company’s exchange risk is managed primarily by entering into agreements to buy and sell currencies on a spot basis or by hedging this market exposure to the extent it is economically justified through various means, including the use of derivatives such as foreign exchange forwards and cross-currency swap contracts, which can help mitigate the Company’s exposure to specific currencies. In addition to the exposures identified above, effective August 1, 2011, the Company entered into a total return contract (TRC) to hedge its exposure to changes in the fair value of its equity investment in ICBC in local currency. Under the terms of the TRC, the Company receives from the TRC counterparty an A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS amount equivalent to any reduction in the fair value of its investment in ICBC in local currency, and in return the Company pays to the TRC counterparty an amount equivalent to any increase in the fair value of its investment in local currency, along with all dividends paid by ICBC, as well as ongoing hedge costs. The TRC matures on August 1, 2014. this exposure. The Company manages Derivatives may give rise to counterparty credit risk, which is the risk that a derivative counterparty will default on, or otherwise be unable to perform pursuant to, an uncollateralized derivative risk by considering the current exposure, which is the replacement cost of contracts on the measurement date, as well as estimating the maximum potential value of the contracts over the next 12 months, considering such factors as the underlying or reference index. To mitigate derivative credit risk, counterparties are required to be pre-approved by the Company and rated as investment grade. Counterparty risk exposures are centrally monitored by the Company. Additionally, in order to mitigate the bilateral counterparty credit risk associated with derivatives, the Company has in certain instances entered into master netting agreements with its derivative counterparties, which provide a right of offset for certain exposures between the the volatility of parties. To further mitigate bilateral counterparty credit risk, the Company exercises its rights under executed credit support agreements with certain of its derivative counterparties. These agreements require that, in the event the fair value change in the net derivatives position between the two parties exceeds certain dollar thresholds, the party in the net liability position posts collateral to its counterparty. In relation to the Company’s credit risk, under the terms of the derivative agreements it has with its various counterparties, the Company is not required to either immediately settle any outstanding liability balances or post collateral upon the occurrence of a specified credit risk-related event. Based on the the Company’s derivative assessment of counterparties as of December 31, 2012 and 2011, the Company does not have derivatives positions that warrant credit valuation adjustments. risk of credit The Company’s derivatives are carried at fair value on the Consolidated Balance Sheets. The accounting for changes in fair value depends on the instruments’ intended use and the resulting hedge designation, if any, as discussed below. Refer to Note 3 for a description of the Company’s methodology for determining the fair value of derivatives. The following table summarizes the total fair value, excluding interest accruals, of derivative assets and liabilities as of December 31: (Millions) Derivatives designated as hedging instruments: Interest rate contracts Fair value hedges Cash flow hedges Total return contract Fair value hedge Foreign exchange contracts Net investment hedges Total derivatives designated as hedging instruments Derivatives not designated as hedging instruments: Interest rate contracts Foreign exchange contracts, including certain embedded derivatives(a) Equity-linked embedded derivative(b) Total derivatives not designated as hedging instruments Total derivatives, gross Cash collateral netting(c) Derivative asset and derivative liability netting(c) Total derivatives, net Other Assets Fair Value Other Liabilities Fair Value 2012 2011 2012 2011 $ $ $ $ $ $ 824 — — 43 867 $ — $ 75 — 75 $ $ $ 999 — 13 344 1,356 1 159 — 160 942 $ 1,516 $ (326) (23) (587) (14) — $ — 19 150 169 $ — $ 158 2 160 329 (21) (23) $ 593 $ 915 $ 285 $ — 1 — 54 55 — 50 3 53 108 — (14) 94 Includes foreign currency derivatives embedded in certain operating agreements. (a) (b) Represents an equity-linked derivative embedded in one of the Company’s investment securities. (c) As permitted under GAAP, balances represent the netting of cash collateral received and posted under credit support agreements, and the netting of derivative assets and derivative liabilities under master netting agreements. Additionally, the Company received noncash collateral in the form of security interest in U.S. Treasury securities with a fair value of $335 million as of December 31, 2012, none of which was sold or repledged. Such noncash collateral effectively reduces the Company’s risk exposure. 88 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS accounting purposes executed for hedge DERIVATIVE FINANCIAL INSTRUMENTS THAT QUALIFY FOR HEDGE ACCOUNTING Derivatives are documented and designated as such when the Company enters into the contracts. In accordance with its risk management policies, the Company structures its hedges with terms similar to that of the item being hedged. The Company formally assesses, at inception of the hedge accounting relationship and on a quarterly basis, whether derivatives designated as hedges are highly effective in offsetting the fair value or cash flows of the hedged items. These assessments usually are made through the application of a regression analysis method. If it is determined that a derivative is not highly effective as a hedge, the Company will discontinue the application of hedge accounting. FAIR VALUE HEDGES A fair value hedge involves a derivative designated to hedge the Company’s exposure to future changes in the fair value of an asset or a liability, or an identified portion thereof that is attributable to a particular risk. Interest Rate Contracts The Company is exposed to interest rate risk associated with its fixed-rate long-term debt. The Company uses interest rate swaps to economically convert certain fixed-rate long-term debt obligations to floating-rate obligations at the time of issuance. As of December 31, 2012 and 2011, the Company hedged $18.4 billion and $17.1 billion, respectively, of its fixed-rate debt to floating-rate debt using interest rate swaps. To the extent the fair value hedge is effective, the gain or loss on the hedging instrument offsets the loss or gain on the hedged item attributable to the hedged risk. Any difference between the changes in the fair value of the derivative and the hedged item is referred to as hedge ineffectiveness and is reflected in earnings as a component of other expenses. Hedge ineffectiveness may be caused by differences between the debt’s interest coupon and the benchmark rate, primarily due to credit spreads at inception of the hedging relationship that are not reflected in the valuation of the interest rate swap. Furthermore, hedge ineffectiveness may be caused by changes in the relationship between 3-month LIBOR and 1-month LIBOR, as basis spreads may impact the valuation of the interest rate swap without causing an offsetting impact in the value of the hedged debt. If a fair value hedge is de- designated or no longer considered to be effective, changes in fair value of the derivative continue to be recorded through earnings but the hedged asset or liability is no longer adjusted for changes in fair value resulting from changes in interest rates. The existing basis adjustment of the hedged asset or liability is amortized or accreted as an adjustment to yield over the remaining life of that asset or liability. exposure a TRC to transfer Total Return Contract The Company hedges its exposure to changes in the fair value of its equity investment in ICBC in local currency. The Company uses to its derivative this counterparty. As of December 31, 2012 and 2011, the fair value of the equity investment in ICBC was $295 million (415.9 million shares) and $359 million (605.4 million shares), respectively. To the extent the hedge is effective, the gain or loss on the TRC offsets the loss or gain on the investment in ICBC. Any difference between the changes in the fair value of the derivative and the hedged item results in hedge ineffectiveness and is recognized in other expenses in the Consolidated Statements of Income. The following table summarizes the impact on the Consolidated Statements of Income associated with the Company’s hedges of its fixed-rate long-term debt and its investment in ICBC for the years ended December 31: Gains (losses) recognized in income (Millions) Derivative contract Hedged item Amount Net hedge ineffectiveness 2012 2011 2010 2012 2011 2010 $ $ 132 54 $ $ (102) $ (233) $ (46) (112) $ — $ 1 $ $ 26 $ 13 (12) $ — Derivative relationship Interest rate contracts Income Statement Line Item Other, net expenses Total return contract Other non-interest revenues Amount 2012 2011 2010 128 $ 246 $ $ (178) (53) $ $ Income Statement Line Item Other, net expenses Other non-interest 100 $ — revenues 89 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The Company also recognized a net reduction in interest expense on long-term debt of $491 million, $503 million and $522 million for the years ended December 31, 2012, 2011 and 2010, respectively, primarily related to the net settlements (interest accruals) on the Company’s interest rate derivatives designated as fair value hedges. CASH FLOW HEDGES A cash flow hedge involves a derivative designated to hedge the Company’s exposure to variable future cash flows attributable to a particular risk. Such exposures may relate to either an existing recognized asset or liability or a forecasted transaction. The the Company hedges existing long-term variable-rate debt, rollover of short-term borrowings and the anticipated forecasted issuance of additional funding through the use of derivatives, primarily interest rate swaps. These derivative instruments economically convert floating-rate debt obligations to fixed-rate instrument. As of obligations December 31, 2012 and 2011, the Company hedged nil and $305 million, respectively, of its floating-rate debt using interest rate swaps. the duration of the for For derivatives designated as cash flow hedges, the effective portion of the gain or loss on the derivatives is recorded in AOCI and reclassified into earnings when the hedged cash flows are recognized in earnings. The amount that is reclassified into earnings is presented in the Consolidated Statements of Income in the same line item in which the hedged instrument or transaction is recognized, primarily in interest expense. Any ineffective portion of the gain or loss on the derivatives is reported as a component of other expenses. If a cash flow hedge is de-designated or terminated prior to maturity, the amount previously recorded in AOCI is recognized into earnings over the If a hedge the hedged item impacts earnings. period that relationship is discontinued because it the forecasted transaction will not occur according to the original strategy, any related amounts previously recorded in AOCI are recognized into earnings immediately. is probable that In the normal course of business, as the hedged cash flows are recognized into earnings, to reclassify any amount of net pretax losses on derivatives from AOCI into earnings during the next 12 months. the Company does not expect NET INVESTMENT HEDGES A net investment hedge is used to hedge future changes in currency exposure of a net investment in a foreign operation. The Company primarily designates foreign currency derivatives, typically foreign exchange forwards, and on occasion foreign currency denominated debt, as hedges of net investments in certain foreign operations. These instruments reduce exposure to changes rates on the Company’s investments in non-U.S. subsidiaries. The effective portion of the gain or (loss) on net investment hedges, net of taxes, recorded in AOCI as part of the cumulative translation adjustment, was $(288) million, $(26) million and $32 million for the years ended 2012, 2011 and 2010, respectively. Any ineffective portion of the gain or (loss) on net investment hedges is recognized in other expenses during the period of change. in currency exchange The following table summarizes the impact of cash flow hedges and net investment hedges on the Consolidated Statements of Income for the years ended December 31: Gains (losses) recognized in income Amount reclassified from AOCI into income Net hedge ineffectiveness Description (Millions) Income Statement Line Item 2012 2011 2010 Income Statement Line Item 2012 2011 2010 Cash flow hedges:(a) Interest rate contracts Net investment hedges: Interest expense Foreign exchange contracts Other, net expenses $ $ (1) $ (13) $ (36) Other, net expenses — $ — $ 2 Other, net expenses $ $ — $ — $ — — $ (3) $ (3) (a) During the years ended December 31, 2012, 2011 and 2010, there were no forecasted transactions that were considered no longer probable to occur. from time to time may be partially or DERIVATIVES NOT DESIGNATED AS HEDGES The Company has derivatives that act as economic hedges, but are not designated as such for hedge accounting purposes. Foreign currency transactions and non-U.S. dollar cash flow fully exposures economically hedged through foreign currency contracts, primarily foreign exchange forwards, options and cross-currency swaps. These hedges generally mature within one year. Foreign currency contracts involve the purchase and sale of a designated currency at an agreed upon rate for settlement on a specified date. The changes in the fair value of the derivatives effectively offset the related foreign exchange gains or losses on the underlying balance sheet exposures. From time to time, the Company may enter into interest rate swaps to specifically manage funding costs related to its proprietary card business. The Company has certain operating agreements containing payments that may be linked to a market rate or price, primarily these foreign currency rates. The payment components of agreements may meet the definition of an embedded derivative, in which case the embedded derivative is accounted for separately and is classified as a foreign exchange contract based on its primary risk exposure. In addition, the Company holds an investment security containing an embedded equity-linked derivative. For derivatives that are not designated as hedges, changes in fair value are reported in current period earnings. 90 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following table summarizes the impact on pretax earnings of derivatives not designated as hedges, as reported on the Consolidated Statements of Income for the years ended December 31: Description (Millions) Interest rate contracts Foreign exchange contracts(a) Equity-linked contract Total Pretax gains (losses) Amount Income Statement Line Item 2012 2011 2010 Other, net expenses Interest and dividends on investment securities Interest expense on short-term borrowings Interest expense on long-term debt and other Other, net expenses Other non-interest revenues $ $ (1) — — (1) (56) 2 $ (56) $ 3 9 3 130 51 — 196 $ $ (8) 4 7 93 (3) (6) 87 (a) Foreign exchange contracts include embedded foreign currency derivatives. Gains (losses) on these embedded derivatives are included in other expenses. NOTE 13 GUARANTEES The Company provides cardmember protection plans that cover losses associated with purchased products, as well as certain other guarantees in the ordinary course of business which are within the scope of GAAP governing the accounting for guarantees. For the Company, guarantees primarily consist of card and travel protection programs, including: (cid:2) Return Protection — refunds the price of eligible purchases made with the card where the merchant will not accept the return for up to 90 days from the date of purchase; (cid:2) Account Protection — provides account protection in the event that a cardmember is unable to make payments on the account due to unforeseen hardship; (cid:2) Merchant Protection — protects cardmembers primarily against non-delivery of goods and services, usually in the event of bankruptcy or liquidation of a merchant. In the event that a dispute is resolved in the cardmember’s favor, the Company will generally credit the cardmember account for the amount of the purchase and will seek recovery from the merchant. If from the the Company is unable to collect merchant, it will bear the loss for the amount credited to the cardmember. The Company mitigates this risk by withholding settlement from the merchant or obtaining deposits and other guarantees from merchants considered higher risk due to various factors. The amounts being held by the Company are not significant when compared to the maximum potential amount of undiscounted future payments; and, the amount (cid:2) Credit Card Registry — cancels and requests replacement of lost or stolen cards, and provides for fraud liability coverage. follows, In relation to its maximum potential undiscounted future payments as shown in the table that to date the Company has not experienced any significant losses related to guarantees. The Company’s initial recognition of guarantees is at fair value, which has been determined in accordance with GAAP governing fair value measurement. In addition, the Company establishes reserves when a loss is probable and the amount can be reasonably estimated. The following table provides guarantees as of December 31: information related to such Maximum potential undiscounted future payments(a) (Billions) Related liability(b) (Millions) Type of Guarantee 2012 2011 2012 2011 Card and travel operations(c) Other(d) Total $ $ 44 1 45 $ $ 51 1 52 $ $ 93 93 186 $ $ 96 98 194 (a) Represents the notional amounts that could be lost under the guarantees and indemnifications if there were a total default by the guaranteed parties. The Merchant Protection guarantee is calculated using management’s best estimate of maximum exposure based on all eligible claims as measured against annual billed business volumes. The Company mitigates this risk by withholding settlement from the merchant or obtaining deposits and other guarantees from merchants considered higher risk due to various factors. The amounts being held by the Company are not significant when compared to the maximum potential undiscounted future payments. Included as part of other liabilities on the Company’s Consolidated Balance Sheets. Includes Return Protection, Account Protection and Merchant Protection. (b) includes guarantees related to the Company’s business (c) (d) Primarily dispositions and real estate. Refer to Note 26 for a discussion of additional guarantees of the Company as of December 31, 2012 and 2011. 91 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 14 COMMON AND PREFERRED SHARES The following table shows authorized shares and provides a reconciliation of common shares issued and outstanding for the years ended December 31: (Millions, except where indicated) Common shares authorized (billions)(a) Shares issued and outstanding at beginning of year Repurchases of common shares Other, primarily stock option exercises and 2012 3.6 2011 3.6 2010 3.6 1,164 (69) 1,197 (48) 1,192 (14) restricted stock awards granted 10 15 19 Shares issued and outstanding as of December 31 1,105 1,164 1,197 (a) Of the common shares authorized but unissued as of December 31, 2012, approximately 80 million shares are reserved for issuance under employee stock and employee benefit plans. On March 26, 2012, the Board of Directors authorized the in repurchase of 150 million common shares over accordance with the Company’s capital plans approved by the Federal Reserve conditions. This repurchase authorizations. authorization replaced all prior and subject to market time, During 2012 and 2011, the Company repurchased 69 million common shares with a cost basis of $4.0 billion and 48 million common shares with a cost basis of $2.3 billion, respectively. The cost basis includes commissions paid of $1.0 million in both 2012 and 2011. As of December 31, 2012, the Company has 83 million common shares remaining under the Board share repurchase authorization. Such authorization does not have an expiration date. Common shares are generally retired by the Company upon repurchase (except for 3.9 million, 4.2 million and 4.7 million shares held as treasury shares as of December 31, 2012, 2011 and 2010, respectively); retired common shares and treasury shares are excluded from the shares outstanding in the table above. The treasury shares, with a cost basis of $236 million, $217 million and $219 million as of December 31, 2012, 2011 and 2010, respectively, are included as a reduction to additional paid-in in shareholders’ equity on the Consolidated Balance capital Sheets. The Board of Directors is authorized to permit the Company to issue up to 20 million preferred shares at a par value of $1.66 2/3 without shareholder approval. There were no preferred shares issued and outstanding as of December 31, 2012, 2011 and 2010. further 92 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 15 CHANGES IN ACCUMULATED OTHER COMPREHENSIVE (LOSS) INCOME AOCI is a balance sheet item in the Shareholders’ Equity section of the Company’s Consolidated Balance Sheets. It is comprised of items that have not been recognized in earnings but may be recognized in earnings in the future when certain events occur. Changes in each component of AOCI for the three years ended December 31 were as follows: (Millions), net of tax(a) Net Unrealized Gains (Losses) on Investment Securities Net Unrealized Gains (Losses) on Cash Flow Hedges Foreign Currency Translation Adjustments Net Unrealized Pension and Other Postretirement Benefit Losses Accumulated Other Comprehensive (Loss) Income Balances as of December 31, 2009 $ 507 $ (28) $ (722) $ (469) $ Impact of the adoption of GAAP(b) Net unrealized gains (losses) Reclassification for realized (gains) losses into earnings Net translation of investments in foreign operations Net gains related to hedges of investment in foreign operations Pension and other postretirement benefit losses Net change in accumulated other comprehensive (loss) income Balances as of December 31, 2010 Net unrealized gains (losses) Reclassification for realized (gains) losses into earnings Net translation of investments in foreign operations Net losses related to hedges of investment in foreign operations Pension and other postretirement benefit losses Net change in accumulated other comprehensive (loss) income Balances as of December 31, 2011 Net unrealized gains (losses) Reclassification for realized (gains) losses into earnings Net translation of investments in foreign operations Net losses related to hedges of investment in foreign operations Pension and other postretirement benefit losses (315) (139) 4 (450) 57 245 (14) 231 288 106 (79) Net change in accumulated other comprehensive (loss) income 27 (2) 23 21 (7) (2) 8 6 (1) 1 1 (2) 189 32 219 (503) (153) (26) (179) (682) 1 215 (288) (72) 5 5 (464) (17) (17) (481) (7) (7) Balances as of December 31, 2012 $ 315 $ — $ (754) $ (488) $ (712) (315) (141) 25 189 32 5 (205) (917) 243 (6) (153) (26) (17) 41 (876) 106 (77) 215 (288) (7) (51) (927) (a) The following table shows the tax impact for the three years ended December 31 for the changes in each component of accumulated other comprehensive (loss) income: (Millions) Investment securities Cash flow hedges Foreign currency translation adjustments Net investment hedges Pension and other postretirement benefit losses Total tax impact 2012 2011 2010 $ $ 7 1 24 (176) — $ 149 3 (40) (14) (7) (272) 11 22 (396) 18 $ (144) $ 91 $ (617) (b) As a result of the adoption of new GAAP governing consolidations and VIEs, the Company no longer presents within its Consolidated Financial Statements the effects of the retained subordinated securities issued by previously unconsolidated VIEs related to the Company’s cardmember loan securitization programs. 93 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 2012, the Company recorded in the fourth quarter as NOTE 16 RESTRUCTURING CHARGES During recorded $403 million of restructuring charges, net of revisions to prior estimates. The 2012 activity primarily relates to $400 million of restructuring charges the Company committed to undertake a Company-wide restructuring plan designed to contain future operating expenses, adapt parts of the business as more customers transact online or through mobile channels, and provide the resources for additional growth initiatives worldwide. This restructuring initiative is expected to result in the elimination of approximately 5,400 positions. The remaining 2012 activity includes $19 million for several smaller initiatives which were offset by revisions to prior estimates of $(16) million for higher employee redeployments to other positions within the Company extent modifications to existing initiatives. and to a lesser During 2011, the Company recorded $119 million of restructuring charges, net of revisions to prior estimates. The 2011 activity primarily relates to $105 million of restructuring charges the Company recorded throughout the year to further reduce its operating costs by reorganizing certain operations that occurred across all business units, markets and staff groups. The remaining 2011 activity includes $41 million of employee compensation and lease exit costs related to the facilities consolidation within the Company’s global servicing network which were announced in the fourth quarter of 2010. The the Company Company also recorded revisions to prior estimates of $(27) million for higher employee redeployments to other positions within the Company and to a lesser extent modifications to existing initiatives. During 2010, recorded $96 million of restructuring charges, net of revisions to prior estimates. The 2010 activity primarily relates to a $98 million charge reflecting employee severance obligations to consolidate certain facilities within the Company’s global servicing network. As a result of this to be eliminated; however, overall staffing levels were expected to decrease by approximately 400 positions on a net basis as new employees were hired at the locations to which work is being transferred. The remaining 2010 activity includes $25 million of additional charges comprised of several smaller initiatives which were more than offset by revisions to prior estimates of $(27) million for higher employee redeployments to other positions within the Company and to a lesser extent modifications to existing initiatives. initiative, approximately 3,200 positions were Restructuring charges related to severance obligations are included in salaries and employee benefits in the Company’s Consolidated Statements of Income, while charges pertaining to other exit costs are included in occupancy and equipment and other, net expenses. The following table summarizes the Company’s restructuring reserves activity for the years ended December 31, 2012, 2011 and 2010: (Millions) Liability balance as of December 31, 2009 Restructuring charges, net of $27 in revisions(c) Payments Other non-cash(d) Liability balance as of December 31, 2010 Restructuring charges, net of $27 in revisions(c) Payments Other non-cash(d) Liability balance as of December 31, 2011 Restructuring charges, net of $16 in revisions(c)(e) Payments Other non-cash(d) Liability balance as of December 31, 2012(f) Severance(a) Other(b) Total $ $ 253 98 (141) (11) 199 96 (121) (4) 170 366 (124) — $ 32 (2) (14) — 16 23 (8) (1) 30 37 (9) — $ 412 $ 58 $ 285 96 (155) (11) 215 119 (129) (5) 200 403 (133) — 470 (a) Accounted for in accordance with GAAP governing the accounting for nonretirement postemployment benefits and for costs associated with exit or disposal activities. (b) Other primarily includes facility exit and contract termination costs. (c) Revisions primarily relate to higher than anticipated redeployments of displaced employees to other positions within the Company, business changes and modifications to existing initiatives. (d) Consists primarily of foreign exchange impacts. (e) Net revisions of $16 million were recorded in the Company’s reportable operating segments and Corporate & Other as follows: $13 million in USCS, $7 million in ICS, $(5) million in GCS, $4 million in GNMS and $(3) million in Corporate & Other. (f) The majority of cash payments related to the remaining restructuring liabilities are expected to be completed in 2014, and to a lesser extent certain contractual long- term severance arrangements and lease obligations are expected to be completed in 2015 and 2019, respectively. 94 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following table summarizes the Company’s restructuring charges, net of revisions, by reportable operating segment and Corporate & Other for the year ended December 31, 2012, and the cumulative amounts relating to the restructuring programs that were in progress during 2012 and initiated at various dates between 2009 and 2012. (Millions) USCS ICS GCS GNMS Corporate & Other Total 2012 Total Restructuring Charges, net of revisions $ $ 26 54 156 25 142 403 $ $ Cumulative Restructuring Expense Incurred To Date On In-Progress Restructuring Programs Severance Other Total 83 128 272 50 106 639 $ $ 6 1 17 — 75 99 $ $ 89 129 289 50 181(a) 738(b) (a) Corporate & Other includes certain severance and other charges of $166 million related to Company-wide support functions which were not allocated to the Company’s reportable operating segments, as these were corporate initiatives, which is consistent with how such charges were reported internally. (b) As of December 31, 2012, the total expenses to be incurred for previously approved restructuring activities that were in progress are not expected to be materially (Millions) Deferred tax assets: 359 39 (45) 353 464 68 (23) 509 782 78 (103) 757 Reserves not yet deducted for tax purposes Employee compensation and benefits Other $ Gross deferred tax assets Valuation allowance 1,969 $ 2,057 $ 1,907 Deferred tax assets after valuation allowance different than the cumulative expenses incurred to date for these programs. NOTE 17 INCOME TAXES The components of income tax expense for the years ended December 31 included in the Consolidated Statements of Income were as follows: (Millions) 2012 2011 2010 Current income tax expense: U.S. federal U.S. state and local Non-U.S. $ $ 982 189 445 $ 958 156 434 532 110 508 Total current income tax expense 1,616 1,548 1,150 Deferred income tax expense (benefit): U.S. federal U.S. state and local Non-U.S. Total deferred income tax expense Total income tax expense on continuing operations Income tax benefit from discontinued operations $ $ — $ (36) $ — A reconciliation of the U.S. federal statutory rate of 35 percent to the Company’s actual income tax rate for the years ended December 31 on continuing operations was as follows: U.S. statutory federal income tax rate Increase (decrease) in taxes resulting from: Tax-exempt income State and local income taxes, net of federal benefit Non-U.S. subsidiaries earnings(a) Tax settlements(b) All other 2012 2011 2010 35.0% 35.0% 35.0% (1.6) 2.5 (5.2) (0.2) — (1.5) 2.6 (4.4) (1.9) (0.2) (1.9) 2.7 (3.1) (1.3) 0.6 Actual tax rates(a) 30.5% 29.6% 32.0% (a) Results for all years primarily included tax benefits associated with the undistributed earnings of certain non-U.S. subsidiaries that were deemed to be reinvested indefinitely. In addition, 2012 and 2011 included tax benefits of $146 million and $77 million, which decreased the actual tax rates by 2.3 percent and 1.1 percent, respectively, related to the realization of certain foreign tax credits. (b) Relates to the resolution of tax matters in various jurisdictions. 95 The Company records a deferred income tax (benefit) provision when there are differences between assets and liabilities measured for financial reporting and for income tax return in taxable or purposes. These temporary differences result deductible amounts in future years and are measured using the tax rates and laws that will be in effect when such differences are expected to reverse. The significant components of deferred tax assets and liabilities as of December 31 are reflected in the following table: 2012 2011 $ 3,828 761 556 5,145 (162) 4,983 1,218 403 378 526 2,525 3,435 760 626 4,821 (112) 4,709 1,013 382 — 439 1,834 $ 2,458 $ 2,875 Deferred tax liabilities: Intangibles and fixed assets Deferred revenue Deferred interest Other Gross deferred tax liabilities Net deferred tax assets is established when management A valuation allowance determines that it is more likely than not that all or some portion of the benefit of the deferred tax assets will not be realized. The valuation allowances as of December 31, 2012 and 2011 are associated with net operating losses and other deferred tax assets in certain non-U.S. operations of the Company. Accumulated earnings of certain non-U.S. subsidiaries, which totaled approximately $8.5 billion as of December 31, 2012, are intended to be permanently reinvested outside the United States. income taxes on The Company does not provide for federal foreign earnings intended to be permanently reinvested outside the United States. Accordingly, federal taxes, which would have aggregated approximately $2.6 billion as of December 31, 2012, have not been provided on those earnings. A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Net income taxes paid by the Company (including amounts related to discontinued operations) during 2012, 2011 and 2010, were approximately $1.9 billion, $0.7 billion and $0.8 billion, respectively. These amounts include estimated tax payments and cash settlements relating to prior tax years. Included in the unrecognized tax benefits of $1.2 billion for both December 31, 2012 and 2011 and $1.4 billion for December 31, 2010, are approximately $452 million, $440 million and $476 million, respectively, that, if recognized, would favorably affect the effective tax rate in a future period. it The Company believes is reasonably possible that its unrecognized tax benefits could decrease within the next 12 months by as much as $971 million principally as a result of potential resolutions of prior years’ tax items with various taxing authorities. The prior years’ tax items include unrecognized tax benefits relating to the deductibility of certain expenses or losses and the attribution of taxable income to a particular jurisdiction the $971 million of unrecognized tax or jurisdictions. Of benefits, approximately $667 million relates to amounts that if recognized would be recorded to shareholders’ equity and would not impact the effective tax rate. With respect to the remaining $304 million, it is not possible to quantify the impact that the decrease could have on the effective tax rate and net income due to the inherent complexities and the number of tax years open for examination in multiple jurisdictions. Resolution of the prior years’ items that comprise this remaining amount could have an impact on the effective tax rate and on net income, either favorably (principally as a result of settlements that are less than the liability for unrecognized tax benefits) or unfavorably (if such settlements exceed the liability for unrecognized tax benefits). Interest and penalties relating to unrecognized tax benefits are reported in the income tax provision. During the years ended December 31, 2012, 2011 and 2010, the Company recognized approximately $(8) million, $(63) million and $31 million, respectively, of interest and penalties. The Company has approximately $155 million and $163 million accrued for the payment of interest and penalties as of December 31, 2012 and 2011, respectively. Discontinued operations for 2011 included the impact of a $36 million tax benefit related to the favorable resolution of certain prior years’ tax items related to American Express Bank, Ltd., which was sold to Standard Chartered PLC during the quarter ended March 31, 2008. The Company is subject to the income tax laws of the United States, its states and municipalities and those of the foreign jurisdictions in which the Company operates. These tax laws are complex, and the manner in which they apply to the taxpayer’s facts is sometimes open to interpretation. Given these inherent complexities, the Company must make judgments in assessing the likelihood that a tax position will be sustained upon examination by the taxing authorities based on the technical merits of the tax position. A tax position is recognized only when, based on management’s the application of income tax laws, it is more likely than not that the tax position will be sustained upon examination. The amount of benefit recognized for financial reporting purposes is based on management’s best judgment of the largest amount of benefit that is more likely than not to be realized on ultimate settlement with the taxing authority given the facts, circumstances and the reporting date. The Company information available at adjusts the level of unrecognized tax benefits when there is new information available to assess the likelihood of the outcome. judgment regarding The Company is under continuous examination by the Internal Revenue Service (IRS) and tax authorities in other countries and states in which the Company has significant business operations. The tax years under examination and open for examination vary by jurisdiction. The IRS has completed its field examination of the Company’s federal tax returns for years through 2004; however, refund claims for those years continue to be reviewed by the IRS. In addition, the Company is currently under examination by the IRS for the years 2005 through 2007. The following table presents changes benefits: in unrecognized tax (Millions) Balance, January 1 Increases: 2012 2011 2010 $ 1,223 $ 1,377 $ 1,081 Current year tax positions Tax positions related to prior years Decreases: Tax positions related to prior years Settlements with tax authorities Lapse of statute of limitations Effects of foreign currency translations 51 64 (44) (25) (37) (2) 77 247 (457) (2) (19) — 182 403 (145) (138) (6) — Balance, December 31 $ 1,230 $ 1,223 $ 1,377 96 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 18 EARNINGS PER COMMON SHARE (EPS) The computations of basic and diluted EPS for the years ended December 31 were as follows: (Millions, except per share amounts) 2012 2011 2010 NOTE 19 DETAILS OF CERTAIN CONSOLIDATED STATEMENTS OF INCOME LINES The following is a detail of other commissions and fees for the years ended December 31: Numerator: Basic and diluted: Income from continuing operations Earnings allocated to participating $ 4,482 $ 4,899 $ 4,057 share awards(a) (49) (58) (51) (Millions) Foreign currency conversion revenue Delinquency fees Service fees Other 2012 2011 2010 $ $ 855 604 362 496 $ 861 567 355 486 838 605 328 260 — 36 — Total other commissions and fees $ 2,317 $ 2,269 $ 2,031 $ 4,433 $ 4,877 $ 4,006 The following is a detail of other revenues for the years ended December 31: Income from discontinued operations, net of tax Net income attributable to common shareholders Denominator:(a) Basic: Weighted-average common stock Add: Weighted-average stock options(b) Diluted Basic EPS: 1,135 6 1,141 1,178 6 1,184 1,188 7 1,195 Income from continuing operations attributable to common shareholders Income from discontinued operations Net income attributable to common shareholders Diluted EPS: Income from continuing operations attributable to common shareholders Income from discontinued operations Net income attributable to common shareholders $ $ $ $ $ 3.91 — $ 4.11 0.03 3.37 — 3.91 $ 4.14 $ 3.37 $ 3.89 — $ 4.09 0.03 3.35 — 3.89 $ 4.12 $ 3.35 (a) The Company’s unvested restricted stock awards, which include the right to receive non-forfeitable dividends or dividend equivalents, are considered participating securities. Calculations of EPS under the two-class method exclude from the numerator any dividends paid or owed on participating securities and any undistributed earnings considered to be attributable to participating securities. The related participating securities are similarly excluded from the denominator. (b) For the years ended December 31, 2012, 2011 and 2010, the dilutive effect of unexercised stock options excludes 8 million, 19 million and 36 million options, respectively, from the computation of EPS because inclusion of the options would have been anti-dilutive. For the years ended December 31, 2012, 2011 and 2010, the Company met specified performance measures related to the Subordinated Debentures of $750 million issued in 2006, which resulted in no impact to EPS. If the performance measures were not achieved in any given quarter, the Company would be required to issue common shares and apply the proceeds to make interest payments. 97 (Millions) Global Network Services partner revenues Net gain (loss) on investment securities Other $ 2012 664 126 1,662 $ 2011 655 16 1,493 $ 2010 530 (5) 1,402 Total other revenues $ 2,452 $ 2,164 $ 1,927 Other revenues include revenues arising from contracts with Global Network Services (GNS) partners including royalties and insurance premiums earned from cardmember signing fees, travel and other insurance programs, Travelers Cheques related revenues, publishing revenues and other miscellaneous revenue and fees. The following is a detail of marketing, promotion, rewards and cardmember services for the years ended December 31: (Millions) Marketing and promotion Cardmember rewards Cardmember services $ 2012 2,890 6,282 799 $ 2011 2,996 6,218 716 $ 2010 3,147 5,000 591 Total marketing, promotion, rewards and cardmember services $ 9,971 $ 9,930 $ 8,738 Marketing and promotion expense includes advertising costs, which are expensed in the year in which the advertising first takes place. Cardmember rewards expense includes the costs of rewards programs, including Membership Rewards (discussed in Note 11) and co-brand arrangements. Cardmember services expense includes protection plans and complimentary services provided to cardmembers. A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following is a detail of other, net for the years ended December 31: A summary of stock option and RSA activity as of December 31, 2012, and changes during the year is presented below: (Millions) Professional services Occupancy and equipment Communications MasterCard and Visa settlements, net of legal fees Other Total other, net $ 2012 2,963 1,823 383 — 1,404 $ 2011 2,951 1,685 378 $ 2010 2,806 1,562 383 (562) 1,260 (852) 1,208 $ 6,573 $ 5,712 $ 5,107 Other expense includes general operating expenses, gains (losses) on sale of assets or businesses not classified as discontinued operations, internal and regulatory review-related reimbursements and insurance costs or settlements, investment impairments and certain Loyalty Partner expenses. litigation, NOTE 20 STOCK PLANS STOCK OPTION AND AWARD PROGRAMS Under the 2007 Incentive Compensation Plan and previously under the 1998 Incentive Compensation Plan, awards may be granted to employees and other key individuals who perform services for the Company and its participating subsidiaries. These awards may be in the form of stock options, restricted stock awards or units (RSAs), portfolio grants (PGs) or other incentives, and similar awards designed to meet the requirements of non-U.S. jurisdictions. For the Company’s Incentive Compensation Plans, there were a total of 36 million, 38 million and 40 million common shares unissued and available for grant as of December 31, 2012, 2011 and 2010, respectively, as authorized by the Company’s Board of Directors and shareholders. The Company granted stock option awards to its Chief Executive Officer (CEO) in November 2007 and January 2008 that have performance-based and market-based conditions. These option awards are separately disclosed and are excluded from the information and tables presented in the following paragraphs. Stock Options RSAs (Shares in thousands) Shares Weighted- Average Exercise Price Weighted- Average Grant Price Shares Outstanding as of December 31, 2011 Granted Exercised/vested Forfeited Expired Outstanding as of $ 42,457 1,205 $ (10,429) $ (280) $ (1,092) $ 41.63 49.23 35.28 34.55 54.05 $ 13,996 4,270 $ (5,782) $ (684) $ — $ 33.69 49.80 31.53 37.84 — December 31, 2012 31,861 $ 43.62 11,800 $ 40.31 Options vested and expected to vest as of December 31, 2012 Options exercisable as of December 31, 2012 31,792 27,309 $ $ 43.61 44.91 — — — — The Company recognizes the cost of employee stock awards granted in exchange for employee services based on the grant- date fair value of the award, net of expected forfeitures. Those costs are recognized ratably over the vesting period. STOCK OPTIONS Each stock option has an exercise price equal to the market price of the Company’s common stock on the date of grant and a contractual term of 10 years from the date of grant. Stock options generally vest 25 percent per year beginning with the first anniversary of the grant date. remaining contractual The weighted-average and the aggregate intrinsic value (the amount by which the fair value of the Company’s stock exceeds the exercise price of the option) of the stock options outstanding, exercisable, and vested and expected to vest as of December 31, 2012 are as follows: life Outstanding Exercisable Vested and Expected to Vest Weighted-average remaining contractual life (in years) Aggregate intrinsic value (millions) $ 4.6 444 $ 4.1 346 $ 4.6 443 98 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The intrinsic value for options exercised during 2012, 2011 and 2010 was $209 million, $206 million and $130 million, respectively (based upon the fair value of the Company’s stock price at the date of exercise). Cash received from the exercise of stock options in 2012, 2011 and 2010 was $368 million, $503 million and $619 million, respectively. The tax benefit realized from income tax deductions from stock option exercises, which was recorded in additional paid-in capital, in 2012, 2011 and 2010 was $45 million, $60 million and $35 million, respectively. The fair value of each option is estimated on the date of grant using a Black-Scholes-Merton option-pricing model. The following weighted-average assumptions were used for grants issued in 2012, 2011 and 2010, the majority of which were granted in the beginning of each year: 2012 2011 2010 Dividend yield Expected volatility(a) Risk-free interest rate Expected life of stock option (in years)(b) Weighted-average fair value per option 1.5% 41% 1.3% 6.3 17.48 $ 1.6% 40% 2.3% 6.2 16.21 $ 1.8% 41% 2.8% 6.2 14.11 $ (a) The expected volatility is based on both weighted historical and implied (b) volatilities of the Company’s common stock price. In 2012, 2011 and 2010, the expected life of stock options was determined using both historical data and expectations of option exercise behavior. STOCK OPTIONS WITH PERFORMANCE-BASED AND MARKET-BASED CONDITIONS On November 30, 2007 and January 31, 2008, the Company’s CEO was granted in the aggregate 2,750,000 of non-qualified stock option awards with performance-based and market-based conditions. Both awards have a contractual term of 10 years and a vesting period of 6 years. aggregate value of options with performance-based conditions was approximately $33.8 million. Compensation expense for these awards will be recognized over the vesting period when it is determined it is probable that the performance metrics will be achieved. No compensation expense for these awards was recorded in 2012, 2011 and 2010. grant date The fair was conditions approximately The aggregate grant date fair value of options with market- based $10.5 million. Compensation expense for these awards is recognized ratably over the vesting period irrespective of the probability of the market metric being achieved. Total compensation expense of approximately and approximately $2.4 million was recorded in both 2011 and 2010. recorded in 2012 $0.5 million was RESTRICTED STOCK AWARDS RSAs are valued based on the stock price on the date of grant and generally vest 25 percent per year, beginning with the first receive non- the grant date. RSA holders anniversary of forfeitable dividends or dividend equivalents. The total fair value of shares vested during 2012, 2011 and 2010 was $296 million, $221 million and $175 million, respectively (based upon the Company’s stock price at the vesting date). The weighted-average grant date fair value of RSAs granted in 2012, 2011 and 2010, is $49.80, $45.11 and $38.63, respectively. LIABILITY-BASED AWARDS Certain employees are awarded PGs and other incentive awards that can be settled with cash or equity shares at the Company’s discretion and final Compensation and Benefits Committee payout approval. These awards earn value based on performance, market and service conditions and vest over periods of one to three years. PGs and other incentive awards are generally settled with cash and thus are classified as liabilities and, therefore, the fair value is determined at the date of grant and remeasured quarterly as part of compensation expense over the vesting period. Cash paid upon vesting of these awards in 2012, 2011 and 2010 was $66 million, $58 million and $64 million, respectively. components SUMMARY OF STOCK PLAN EXPENSE The stock-based of compensation expense (net of forfeitures) for the years ended December 31 are as follows: the Company’s total (Millions) 2012 2011 2010 Restricted stock awards(a) Stock options(a) Liability-based awards Performance/market-based stock options $ Total stock-based compensation expense(b) $ 197 29 70 1 297 $ $ 176 40 83 2 301 $ $ 163 58 64 2 287 (a) As of December 31, 2012, the total unrecognized compensation cost related to unvested RSAs and options of $237 million and $27 million, respectively, will be recognized ratably over the weighted-average remaining vesting period of 1.6 years and 1.4 years, respectively. (b) The total income tax benefit recognized in the Consolidated Statements of Income for stock-based compensation arrangements for the years ended December 31, 2012, 2011 and 2010 was $107 million, $105 million and $100 million, respectively. 99 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 21 RETIREMENT PLANS The Company sponsors defined benefit pension plans, defined contribution plans, and other postretirement benefit plans for its employees. The following table provides a summary of the total cost related to these plans for the years ended December 31: (Millions) Defined benefit pension plan cost Defined contribution plan cost Other postretirement benefit plan cost Net periodic benefit cost 2012 2011 2010 $ $ 74 254 19 347 $ $ 51 252 23 326 $ $ 40 217 25 282 The expenses in the above table are recorded in salaries and employee benefits in the Consolidated Statements of Income. DEFINED BENEFIT PENSION PLANS The Company’s significant defined benefit pension plans cover certain employees in the United States and United Kingdom. Most employees outside the United States and United Kingdom are covered by local retirement plans, some of which are funded, while other employees receive payments at the time of retirement or termination under applicable labor laws or agreements. The Company complies with the minimum funding requirements in all countries. The Company sponsors the U.S. American Express Retirement Plan (the Plan) for eligible employees in the United States. The Plan is a noncontributory defined benefit plan and a tax- qualified retirement plan subject to the Employee Retirement Income Security Act of 1974, as amended (ERISA). The Plan is closed to new entrants and existing participants no longer accrue future benefits. The Company funds retirement costs through a trust and complies with the applicable minimum funding requirements specified by ERISA. The Plan is a cash balance plan and employees’ accrued benefits are based on notional account balances, which are maintained for each individual. Employees’ balances are credited daily with interest at a fixed rate. The interest rate varies from a minimum of 5 percent to a maximum equal to the lesser of (i) 10 percent or (ii) the applicable interest rate set forth in the Plan. The Company also sponsors an unfunded non-qualified plan, the Retirement Restoration Plan (the RRP), for employees compensated above a certain level to supplement their pension benefits that are limited by the Internal Revenue Code. The RRP’s terms generally parallel those of the Plan, except that the definitions of compensation and payment options differ. For each plan, the net funded status is defined by GAAP governing retirement benefits as the difference between the fair value of plan assets and the respective plan’s projected benefit obligation. As of December 31, 2012, the net funded status related to the defined benefit pension plans was underfunded by $486 million, as shown in the following table: (Millions) 2012 2011 Net funded status, beginning of year $ (443) $ (383) Increase in fair value of plan assets Increase in projected benefit obligation Net change 240 (283) (43) 17 (77) (60) Net funded status, end of year $ (486) $ (443) The net funded status amounts as of December 31, 2012 and 2011 are recognized in other liabilities on the Consolidated Balance Sheets. Plan Assets and Obligations The following tables provide a reconciliation of changes in the fair value of plan assets and projected benefit obligations for all defined benefit pension plans as of December 31: Reconciliation of Change in Fair Value of Plan Assets (Millions) Fair value of plan assets, beginning of year Actual return on plan assets Employer contributions Benefits paid Settlements Foreign currency exchange rate changes Net change $ 2012 2011 $ 2,069 298 47 (69) (66) 30 240 2,052 89 35 (60) (68) 21 17 Fair value of plan assets, end of year $ 2,309 $ 2,069 Reconciliation of Change in Projected Benefit Obligation (Millions) Projected benefit obligation, beginning of year Service cost Interest cost Benefits paid Actuarial loss Settlements Plan amendment Foreign currency exchange rate changes Net change $ 2012 2011 $ 2,512 19 115 (69) 261 (66) (10) 33 283 2,435 22 126 (60) 33 (68) — 24 77 Projected benefit obligation, end of year $ 2,795 $ 2,512 100 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS following Accumulated Other Comprehensive Loss The comprising accumulated other comprehensive loss, which are not yet recognized as components of net periodic pension benefit cost as of December 31: amounts provides table the (Millions) Net actuarial loss Net prior service credit Total, pretax effect Tax impact Total, net of taxes $ 2012 2011 $ 712 (11) 701 (233) 690 (2) 688 (229) $ 468 $ 459 The estimated portion of the net actuarial loss and net prior service credit that is expected to be recognized as a component of net periodic pension benefit cost in 2013 is $73 million and $1 million, respectively. The following table lists the amounts recognized in other comprehensive loss in 2012: (Millions) Net actuarial loss: Reclassified to earnings from equity(a) Losses in current year(b) Net actuarial loss, pretax Net prior service credit: Reclassified to earnings from equity Gains in current year Net prior service credit, pretax Total, pretax 2012 (80) 102 22 1 (10) (9) 13 $ $ (a) Amortization of actuarial losses and recognition of losses related to lump sum settlements. (b) Deferral of actuarial losses. Benefit Obligations The accumulated benefit obligation in a defined benefit pension plan is the present value of benefits earned to date by plan participants computed based on current compensation levels as contrasted to the projected benefit obligation, which is the present value of benefits earned to date by plan participants based on their expected future compensation at their projected retirement date. The accumulated and projected benefit obligations for all defined benefit pension plans as of December 31 were as follows: (Millions) Accumulated benefit obligation Projected benefit obligation 2012 2,718 2,795 $ $ 2011 2,459 2,512 $ $ 101 The accumulated benefit obligation and fair value of plan assets for pension plans with an accumulated benefit obligation that exceeds the fair value of plan assets were as follows: (Millions) Accumulated benefit obligation Fair value of plan assets 2012 2,635 2,222 $ $ 2011 2,418 2,028 $ $ The amounts disclosed in the table above will vary year to year based on whether plans meet the disclosure requirement. The projected benefit obligation and fair value of plan assets for pension plans with projected benefit obligation that exceeds the fair value of plan assets as of December 31 were as follows: (Millions) Projected benefit obligation Fair value of plan assets 2012 2,795 2,309 $ $ 2011 2,512 2,069 $ $ Net Periodic Pension Benefit Cost The components of the net periodic pension benefit cost for all defined benefit pension plans for the years ended December 31 were as follows: (Millions) Service cost Interest cost Expected return on plan assets Amortization of prior service credit Recognized net actuarial loss Settlements losses $ 2012 2011 2010 $ 19 115 (139) (1) 66 14 $ 22 126 (148) — 36 15 19 126 (145) (1) 23 18 Net periodic pension benefit cost $ 74 $ 51 $ 40 Assumptions The weighted-average assumptions used to determine defined benefit pension obligations as of December 31 were as follows: Discount rates Rates of increase in compensation levels 2012 3.8% 3.6% 2011 4.7% 3.7% The weighted-average assumptions used to determine net periodic pension benefit costs as of December 31 were as follows: Discount rates Rates of increase in compensation levels Expected long-term rates of return on 2012 4.6% 3.7% 2011 5.0% 4.0% 2010 5.3% 3.6% assets 6.7% 6.9% 6.9% The Company assumes a long-term rate of return on assets on a weighted-average assumption, management considers expected and historical returns over 5 to 15 years based on the mix of assets in its plans. developing basis. this In A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The discount rate assumptions are determined using a model consisting of bond portfolios that match the cash flows of the plan’s projected benefit payments based on the plan participants’ service to date and their expected future compensation. Use of the rate produced by this model generates a projected benefit obligation that equals the current market value of a portfolio of high-quality zero-coupon bonds whose maturity dates and amounts match the timing and amount of expected future benefit payments. Asset Allocation and Fair Value The Benefit Plans Investment Committee (BPIC) is appointed by the Company’s Chief Executive Officer and has the responsibility of reviewing and approving the investment policies related to plan assets for the Company’s defined benefit pension plans; evaluating the performance of the investments in accordance with the investment policy; reviewing the investment objectives, risk characteristics, expenses and historical performance; and selecting, removing and evaluating the investment managers. For certain plans, the BPIC has delegated direct oversight to local investment committees. The BPIC typically meets quarterly to review the performance of the various investment managers and advisers as well as other related matters. The significant defined benefit pension plans have Company’s investment policies, which prescribe targets for the amount of assets that can be invested in a security class in order to mitigate the detrimental impact of adverse or unexpected results with respect to any individual security class on the overall portfolio. The portfolios are diversified by asset type, risk characteristics and concentration of investments. investment The Company’s retirement plan assets are reported at fair value. The following tables summarize the target allocation and categorization of all defined benefit pension plan assets measured at fair value on a recurring basis by GAAP’s valuation hierarchy as of December 31: 2012 (Millions, except percentages) U.S. equity securities International equity securities(a) U.S. fixed income securities International fixed income securities(a) Balanced funds Cash Other(b) Total 2011 (Millions, except percentages) U.S. equity securities International equity securities(a) U.S. fixed income securities International fixed income securities(a) Balanced funds Cash Other(b) Total Target Allocation 2013 15% $ 30% 30% 15% 5% — 5% $ Total 2012 318 732 639 447 72 25 76 Level 1 Level 2 Level 3 $ 318 732 — — — 25 — — $ — 639 447 72 — — — — — — — — 76 76 100% $ 2,309 $ 1,075 $ 1,158 $ Target Allocation 2012 15% $ 30% 30% 15% 5% — 5% $ Total 2011 250 644 582 406 69 12 106 100% $ 2,069 $ Level 1 Level 2 Level 3 250 644 — — — 12 — 906 $ — $ — 582 406 69 — — $ 1,057 $ — — — — — — 106 106 (a) A significant portion of international investments are in U.K. companies and U.K. government and agency securities. (b) Consists of investments in private equity and real estate funds measured at reported net asset value. 102 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (cid:2) Level 1 assets include investments in publicly traded equity securities and mutual funds. These securities are actively traded and valued using quoted prices for identical securities from the market exchanges. (cid:2) Level 2 assets include fixed-income securities and balanced funds that are not actively traded or whose underlying investments are valued using observable inputs. The fair value of plan assets invested in fixed-income securities is generally determined using valuation models that use observable inputs such as benchmark yields, benchmark security prices, credit spreads, prepayment speeds, reported trades and broker-dealer quotes, all with reasonable levels of transparency. Plan assets invested in balanced funds comprised primarily of equity and fixed-income securities are valued using a unit price or net asset value (NAV). When measuring the fair value of such funds, is corroborated with observable inputs provided by pricing services for the securities. In certain instances, NAVs may require adjustments to more appropriately reflect the fair value. the NAV, as provided by the fund sponsor, the prices provided for On an annual basis, the Company reaffirms its understanding of the valuation techniques used by its pricing services and corroborates reasonableness by comparing the prices from the respective pricing services to valuations obtained from different pricing sources. If pricing discrepancies are identified between different pricing sources, the Company evaluates such discrepancies to ensure that the prices used for its valuation represent the fair value of the securities. and current multiples (cid:2) Level 3 assets include investments in private equity and real estate funds valued using a NAV derived from significant un- observable inputs. Where possible, private equity and real estate investments are valued using a market approach based on inputs such as trading multiples of comparable public companies private transactions in similar companies or properties. If appropriate market data does not exist, investments are valued using an income approach based on a discounted cash flow. Inputs are derived from projected data based on the operating performance of the underlying portfolio company or investments, or by using third-party appraisals. On an annual basis, the Company evaluates the inputs, assumptions and valuation methodologies of the respective fund managers to ensure that the NAVs are representative of fair value. recent for Refer to Note 3 for a discussion related to the three-level fair value hierarchy. The fair value of all defined benefit pension plan assets using significant unobservable inputs (Level 3) changed during the years ended December 31 as follows: (Millions) Beginning fair value, January 1 Actual net gains on plan assets: Held at the end of the year Sold during the year Total net gains Net purchases (sales and settlements) Net (decrease) increase 2012 2011 $ 106 $ 101 7 5 12 (42) (30) 12 2 14 (9) 5 Ending fair value, December 31 $ 76 $ 106 Benefit Payments The Company’s defined benefit pension plans expect to make benefit payments to retirees as follows: (Millions) 2013 2014 2015 2016 2017 2018 – 2022 Expected payments $ 149 $ 162 $ 169 $ 174 $ 186 $ 954 In addition, the Company expects to contribute $46 million to its defined benefit pension plans in 2013. DEFINED CONTRIBUTION RETIREMENT PLANS The Company sponsors defined contribution retirement plans, the principal plan being the Retirement Savings Plan (RSP), a 401(k) savings plan with a profit-sharing component. The RSP is a tax-qualified retirement plan subject to ERISA and covers most employees in the United States. The RSP held 10 million and 11 million shares of American Express Common Stock as of December 31, 2012 and 2011, respectively, beneficially for employees. The Company matches employee before-tax and/or Roth contributions to the plan up to a maximum of 5 percent of total eligible compensation, subject to the limitations under the Internal Revenue Code (IRC). Additional annual conversion contributions of up to 8 percent of eligible compensation are provided into the RSP for eligible employees. sole discretion, the Company may make an annual profit-sharing contribution equal to 0 percent to 5 percent of employees’ eligible compensation, and may vary the contribution amount for different groups of employees. Employees need not contribute to the RSP in order to receive a portion of any profit- sharing contribution, but must be employed on the last working day of the calendar year. Company contributions are subject to employees meeting eligibility criteria. The Company also sponsors the RRP, including RSP related accounts, which is an unfunded non-qualified plan for employees whose RSP benefits are limited by the IRC and its terms generally parallel those of In its 103 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS that the RSP, except the definitions of compensation and payment options differ. In addition, the RRP was amended effective January 1, 2011 such that the Company matches employee contributions up to a maximum of 5 percent of total eligible compensation in excess of IRC compensation limits only to the extent the employee contributes to the RRP. The total expense for all defined contribution retirement plans globally was $254 million, $252 million and $217 million in 2012, 2011 and 2010, respectively. OTHER POSTRETIREMENT BENEFIT PLANS The Company sponsors unfunded other postretirement benefit plans that provide health care and life insurance to certain retired U.S. employees. following Accumulated Other Comprehensive Loss The comprising accumulated other comprehensive loss, which are not yet recognized as components of net periodic benefit cost as of December 31: amounts provides table the (Millions) Net actuarial loss Total, pretax effect Tax impact Total, net of taxes 2012 2011 $ $ 32 $ 32 (12) 20 $ 35 35 (13) 22 The estimated portion of the net actuarial loss that is expected to be recognized as a component of net periodic benefit cost in 2013 is nil. The following table lists the amounts recognized in other comprehensive loss in 2012: (Millions) Net actuarial gain: Reclassified to earnings from equity(a) Gains in current year(b) Net actuarial gain, pretax (a) Amortization of actuarial losses. (b) Deferral of actuarial gains. 2012 $ $ (1) (2) (3) Benefit Obligations The projected benefit obligation represents a liability based upon estimated future medical and other benefits to be provided to retirees. The following table provides a reconciliation of the changes in the projected benefit obligation: The plans are unfunded and the obligations as of December 31, 2012 and 2011 are recognized in other liabilities on the Consolidated Balance Sheets. Net Periodic Benefit Cost GAAP provides for the delayed recognition of the net actuarial loss and the net prior service credit remaining in accumulated other comprehensive (loss) income. The components of the net periodic benefit cost for all other postretirement benefit plans for the years ended December 31 were as follows: (Millions) Service cost Interest cost Recognized net actuarial loss Curtailment gain Net periodic benefit cost 2012 2011 2010 $ $ 4 14 1 — 19 $ $ $ 5 16 3 (1) 23 $ 6 17 2 — 25 Assumptions The weighted-average assumptions used to determine benefit obligations were: Discount rates Health care cost increase rate: Following year Decreasing to the year 2018 2012 3.6% 7.5% 5.0% 2011 4.5% 8.0% 5.0% respectively. The discount The weighted-average discount rate used to determine net periodic benefit cost was 4.4 percent, 4.9 percent and 5.4 percent in 2012, 2011 and 2010, rate assumption is determined by using a model consisting of bond portfolios that match the cash flows of the plan’s projected benefit payments. Use of the rate produced by this model generates a projected benefit obligation that equals the current market value of a portfolio of high-quality zero-coupon bonds whose maturity dates and amounts match the timing and amount of expected future benefit payments. A one percentage-point change in assumed health care cost trend rates would have the following effects: One percentage- point increase One percentage- point decrease 2012 2011 2012 2011 (Millions) 2012 2011 (Millions) Projected benefit obligation, beginning of year Service cost Interest cost Benefits paid Actuarial gain Curtailment gain Net change $ $ 311 4 14 (17) (2) — (1) Projected benefit obligation, end of year $ 310 $ 319 5 16 (18) (5) (6) (8) 311 104 Increase (decrease) on benefits earned and interest cost for U.S. plans $ 1 $ 1 $ (1) $ (1) Increase (decrease) on postretirement benefit obligation for U.S. plans $ 13 $ 13 $ (12) $ (12) A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Benefit Payments The Company’s other postretirement benefit plans expect to make benefit payments as follows: The following table details the Company’s cardmember loans and receivables exposure (including unused lines-of-credit on cardmember loans) in the United States and outside the United States as of December 31: (Millions) 2013 2014 2015 2016 2017 2018 – 2022 Expected payments $ 21 $ 22 $ 22 $ 22 $ 22 $ 108 In addition, the Company expects to contribute $21 million to its other postretirement benefit plans in 2013. (Billions) On-balance sheet: United States Non-U.S. On-balance sheet(a)(b) 2012 2011 $ $ $ $ 85 23 108 208 45 253 $ $ $ $ 82 22 104 195 43 238 Unused lines-of-credit — individuals: United States Non-U.S. Total unused lines-of-credit — individuals (a) Represents cardmember loans to individuals as well as receivables from individuals and corporate institutions as discussed in footnotes (a) and (d) from the previous table. (b) The remainder of the Company’s on-balance sheet exposure includes cash, investments, other loans, other receivables and other assets including derivative financial instruments. These balances are primarily within the United States. credit co-brand EXPOSURE TO AIRLINE INDUSTRY The Company has multiple important co-brand, rewards and corporate payment arrangements with airlines. The Company’s largest airline partner is Delta and this relationship includes exclusive other card arrangements including Membership Rewards, merchant acceptance, travel and corporate payments programs. American Express’ Delta SkyMiles Credit Card co-brand portfolio accounts for approximately 5 percent of the Company’s worldwide billed business and less than 15 percent of worldwide cardmember loans. Refer to Notes 4 and 8 for further information on receivables and other assets recorded by the Company relating to these relationships. partnerships and that airline In recent years, there have been a significant number of airline bankruptcies and liquidations, driven in part by volatile fuel costs and weakening economies around the world. Historically, the Company has not experienced significant revenue declines when a particular airline scales back or ceases operations due to a financial challenges because volumes bankruptcy or other generated by shifted to other are participants in the industry that accept the Company’s card products. The Company’s exposure to business and credit risk in the airline industry is primarily through business arrangements where the Company has remitted payment to the airline for a cardmember purchase of tickets that have not yet been used or “flown”. The Company mitigates this risk by delaying payment to the airlines with deteriorating financial situations, thereby increasing cash withheld to protect the Company in the event the airline is liquidated. To date, the Company has not experienced significant losses from airlines that have ceased operations. typically NOTE 22 SIGNIFICANT CREDIT CONCENTRATIONS Concentrations of credit risk exist when changes in economic, similarly affect groups of industry or geographic counterparties whose aggregate credit exposure is material in relation to American Express’ total credit exposure. The Company’s customers operate in diverse industries, economic sectors and geographic regions. factors The following table details the Company’s maximum credit exposure by category, including the credit exposure associated with derivative financial instruments, as of December 31: (Billions) 2012 2011 On-balance sheet: Individuals(a) Financial institutions(b) U.S. Government and agencies(c) All other(d) Total on-balance sheet(e) Unused lines-of-credit — individuals(f) $ $ $ 95 25 5 16 141 253 $ $ $ 92 28 6 16 142 238 Individuals primarily include cardmember loans and receivables. (a) (b) Financial institutions primarily include debt obligations of banks, broker- dealers, insurance companies and savings and loan associations. (c) U.S. Government and agencies represent debt obligations of the U.S. Government and its agencies, states and municipalities and government sponsored entities. (d) All other primarily includes cardmember receivables from other corporate institutions. (e) Certain distinctions between categories require management judgment. (f) Because charge card products generally have no preset spending limit, the limit on cardmember receivables is not quantifiable. associated credit Therefore, the quantified unused line-of-credit amounts only include the approximate credit line available on cardmember loans. As of December 31, 2012 and 2011, the Company’s most significant concentration of credit risk was with individuals, including cardmember receivables and loans. These amounts are generally advanced on an unsecured basis. However, the Company reviews each potential customer’s credit application and evaluates the applicant’s financial history and ability and to repay. The Company also considers credit willingness performance by customer industry and geographic tenure, location in managing credit exposure. 105 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 23 REGULATORY MATTERS AND CAPITAL ADEQUACY The Company is supervised and regulated by the Federal Reserve and is subject to the Federal Reserve’s requirements for risk- based capital and leverage ratios. The Company’s two U.S. bank operating subsidiaries, Centurion Bank and FSB (the Banks), are similar subject regulatory capital requirements by the FDIC and the Office of the Comptroller of the Currency (OCC). to supervision and regulation, including The Federal Reserve’s guidelines for capital adequacy define two categories of risk-based capital: Tier 1 and Tier 2 capital (as the risk-based capital defined in the regulations). Under guidelines of the Federal Reserve, the Company is required to maintain minimum ratios of Tier 1 and Total (Tier 1 plus Tier 2) capital to risk-weighted assets, as well as a minimum leverage ratio (Tier 1 capital to average adjusted on-balance sheet assets). Failure to meet minimum capital requirements can initiate certain mandatory, and possibly additional, discretionary actions by regulators, that, if undertaken, could have a direct material effect on the Company’s and the Banks’ operating activities. As of December 31, 2012 and 2011, the Company and its Banks met all capital requirements to which each was subject and maintain regulatory capital ratios in excess of those required to qualify as well capitalized. The following table presents the regulatory capital ratios for the Company and the Banks: (Millions, except percentages) December 31, 2012: American Express Company American Express Centurion Bank American Express Bank, FSB December 31, 2011: American Express Company American Express Centurion Bank American Express Bank, FSB Well-capitalized ratios(d) Minimum capital ratios(d) Tier 1 capital 14,920 5,814 6,649 14,881 6,029 6,493 $ $ $ $ $ $ Total capital 17,349 6,227 7,556 17,271 6,431 7,363 $ $ $ $ $ $ Tier 1 capital ratio Total capital ratio Tier 1 leverage ratio 11.9% 17.6% 16.5% 12.3% 18.8% 17.4% 6.0% 4.0% 13.8% 18.9% 18.7% 14.3% 20.1% 19.8% 10.0% 8.0% 10.2% 17.0% 17.5%(a) 10.2% 19.1% 18.4%(b) 5.0%(c) 4.0% (a) FSB leverage ratio is calculated using ending total assets as prescribed by OCC regulations applicable to federal savings banks. (b) FSB leverage ratio represents Tier 1 core capital ratio (as defined by OCC regulations applicable to federal savings banks), calculated similarly to Tier 1 leverage ratio. (c) Represents requirements for banking subsidiaries to be considered “well-capitalized” pursuant to regulations issued under the Federal Deposit Insurance Corporation Improvement Act. There is no “well-capitalized” definition for the Tier 1 leverage ratio for a bank holding company. (d) As defined by the regulations issued by the Federal Reserve, OCC and FDIC. RESTRICTED NET ASSETS OF SUBSIDIARIES Certain of the Company’s subsidiaries are subject to restrictions on the transfer of net assets under debt agreements and regulatory requirements. These restrictions have not had any effect on the Company’s shareholder dividend policy and management does not anticipate any impact in the future. Procedures exist to transfer net assets between the Company and its subsidiaries, while ensuring compliance with the various contractual and regulatory constraints. As of December 31, 2012, the aggregate amount of net assets of subsidiaries that are restricted to be transferred to the Company was approximately $9.4 billion. BANK HOLDING COMPANY DIVIDEND RESTRICTIONS The Company is limited in its ability to pay dividends by the Federal Reserve which could prohibit a dividend that would be considered an unsafe or unsound banking practice. It is the the Federal Reserve that bank holding companies policy of generally should pay dividends on common stock only out of net income available to common shareholders generated over the past year, and only if prospective earnings retention is consistent with the organization’s current and expected future capital needs, asset quality and overall financial condition. Moreover, bank holding companies are required by statue to be a source of strength to their insured depository institution subsidiaries and should not maintain dividend levels that undermine their ability to do so. On an annual basis, the Company is required to develop and maintain a capital plan, which includes planned dividends over a two-year horizon, and to submit the capital plan to the Federal Reserve for approval. BANKS’ DIVIDEND RESTRICTIONS In the years ended December 31, 2012 and 2011, Centurion Bank paid dividends from retained earnings to its parent of $2.0 billion and $1.5 billion, respectively, and FSB paid dividends from retained earnings to its parent of $1.5 billion and $0.6 billion, respectively. The Banks are subject to statutory and regulatory limitations on their ability to pay dividends. The total amount of dividends to supervisory which may be paid at any date, considerations of the Banks’ regulators, is generally limited to the retained earnings of the respective bank. As of December 31, 2012 and 2011, the Banks’ retained earnings, in the aggregate, available for the payment of dividends were $4.7 billion and $4.6 subject 106 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS the plaintiff, many seek a not-yet-quantified amount of damages or are at very early stages of the legal process. Even when the amount of damages claimed against the Company are stated, the claimed amount may be exaggerated and/or unsupported. As a result, some matters have not yet progressed sufficiently through discovery and/or development of important factual information and legal issues to enable the Company to estimate a range of possible loss. Other matters have progressed sufficiently through discovery and/or development of important factual information and legal issues so that the Company is able to estimate a range of possible loss. Accordingly, for those legal proceedings and governmental examinations disclosed or referred to in Legal Proceedings where a loss is reasonably possible in future periods, whether in excess of a related accrued liability or where there is no accrued liability, and for which the Company is able to estimate a range of possible loss, the current estimated range is zero to $430 million in excess of any accrued liability related to those matters. This aggregate range represents management’s estimate of possible loss with respect to these matters and is based on currently available information. This estimated range of possible loss does not represent the Company’s maximum loss exposure. The examinations underlying the estimated range will change from time to time and actual results may vary significantly from current estimates. governmental proceedings legal and Based on its current knowledge, and taking into consideration its litigation-related liabilities, the Company believes it is not a party to, nor are any of its properties the subject of, any pending legal proceeding or governmental examination that would have a material adverse effect on the Company’s consolidated financial condition or liquidity. However, in light of the uncertainties involved in such matters, the ultimate outcome of a particular matter could be material to the Company’s operating results for a particular period depending on, among other factors, the size of the loss or liability imposed and the level of the Company’s earnings for that period. agreements, VISA AND MASTERCARD SETTLEMENTS the Company reached settlement As previously disclosed, agreements with Visa and MasterCard. Under the terms of the settlement received aggregate maximum payments of $4.05 billion. The settlement with Visa comprised an initial payment of $1.13 billion ($700 million after-tax) that was recorded as a gain in 2007. Having met quarterly performance criteria, the Company recognized $280 million ($172 million after-tax) from Visa in each of the years 2011 and 2010, and $300 million ($186 million after-tax) from the Company billion, respectively. In determining the dividends to pay its parent, the Banks must also consider the effects on applicable risk-based capital and leverage ratio requirements, as well as policy statements of the federal regulatory agencies. In addition, the Banks’ banking regulators have authority to limit or prohibit the payment of a dividend by the Banks under a number of circumstances, including, if, in the banking regulator’s opinion, payment of a dividend would constitute an unsafe or unsound the banking practice in light of banking organization. the financial condition of NOTE 24 COMMITMENTS AND CONTINGENCIES and discloses subpoenas, its material examinations governmental LEGAL CONTINGENCIES The Company and its subsidiaries are involved in a number of legal proceedings concerning matters arising out of the conduct of their respective business activities and are periodically subject to governmental and regulatory examinations, information gathering requests, inquiries and investigations (collectively, governmental examinations). As of December 31, 2012, the Company and various of its subsidiaries were named as a defendant or were otherwise involved in numerous legal proceedings in various jurisdictions, both in and outside the United States. The and Company governmental examinations under “Legal Proceedings” in its Annual Report on Form 10-K for the year ended December 31, 2012 (Legal Proceedings). The Company has its outstanding legal proceedings and governmental examinations. A liability is accrued when it is both (a) probable that a loss with respect to the legal proceeding has occurred and (b) the amount of loss can be reasonably estimated. As discussed below, there may be instances in which an exposure to loss exceeds the accrued liability. The Company evaluates, on a quarterly basis, developments governmental examinations that could cause an increase or decrease in the amount of the liability that has been previously accrued or a revision to the disclosed estimated range of possible losses, as applicable. recorded liabilities for certain of proceedings proceedings legal legal and in The Company’s legal proceedings range from cases brought by a single plaintiff to class actions with hundreds of thousands of putative class members. These legal proceedings, as well as governmental examinations, involve various lines of business of the Company and a variety of claims (including, but not limited to, and consumer contract, factual protection claims), allegations and/or unique legal theories. While some matters pending against the Company specify the damages claimed by some of which present novel common law tort, antitrust 107 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS MasterCard in 2011, and $600 million ($372 million after-tax) from MasterCard in 2010. These payments are included in other, net expenses within Corporate & Other. During the second and fourth quarter of 2011, the Company received the final payments on the MasterCard and Visa litigation settlements, respectively. OTHER CONTINGENCIES The Company also has contingent obligations to make payments under contractual agreements entered into as part of the ongoing operation of the Company’s business, primarily with co-brand partners. The contingent obligations under such arrangements were approximately $4.1 billion as of December 31, 2012. RENT EXPENSE AND LEASE COMMITMENTS The Company leases certain facilities and equipment under noncancelable and cancelable agreements. The total rental expense amounted to $305 million in 2012 (including lease termination penalties of $13 million), $280 million in 2011 and $250 million in 2010. As of December 31, 2012, the minimum aggregate rental commitment under all noncancelable operating leases (net of subleases of $22 million) was as follows: (Millions) 2013 2014 2015 2016 2017 Thereafter Total $ $ 275 240 199 153 131 1,005 2,003 As of December 31, 2012, the Company’s future minimum lease payments under capital leases or other similar arrangements is approximately $10 million per year from 2013 through 2014, $3 million in 2015 through 2017, and $11 million thereafter. NOTE 25 REPORTABLE OPERATING SEGMENTS AND GEOGRAPHIC OPERATIONS REPORTABLE OPERATING SEGMENTS The Company is a leading global payments and travel company that is principally engaged in businesses comprising four reportable operating segments: USCS, ICS, GCS and GNMS. The Company considers a combination of factors when evaluating the composition of its reportable operating segments, including the results reviewed by the chief operating decision maker, economic characteristics, products and services offered, classes of customers, product distribution channels, geographic considerations (primarily United States versus non-U.S.), and regulatory environment considerations. The following is a brief description of the primary business activities of the Company’s four reportable operating segments: (cid:2) USCS issues a wide range of card products and services to consumers and small businesses in the United States, and provides consumer travel services to cardmembers and other consumers. (cid:2) ICS issues proprietary consumer and small business cards outside the United States. (cid:2) GCS offers global corporate payment and travel-related products and services to large and mid-sized companies. and settles proprietary non-proprietary (cid:2) GNMS operates a global payments network which processes and card transactions. GNMS acquires merchants and provides point- of-sale products, multi-channel marketing programs and capabilities, services and data, leveraging the Company’s global closed-loop network. It provides ATM services and enters into partnership agreements with third-party card issuers and acquirers, licensing the American Express brand and extending the reach of the global network. Corporate functions and auxiliary businesses, including the Company’s publishing business, the Enterprise Growth Group (including Global Payment Options), as well as other Company operations are included in Corporate & Other. 108 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following table presents certain selected financial information as of or for the years ended December 31, 2012, 2011 and 2010. (Millions, except where indicated) USCS ICS GCS GNMS Corporate & Other(a) Consolidated 2012 Non-interest revenues Interest income Interest expense Total revenues net of interest expense Total provision Pretax income (loss) from continuing operations Income tax provision (benefit) Income (loss) from continuing operations Total equity (billions) 2011 Non-interest revenues Interest income Interest expense Total revenues net of interest expense Total provision Pretax income (loss) from continuing operations Income tax provision (benefit) Income (loss) from continuing operations Total equity (billions) 2010 Non-interest revenues Interest income Interest expense Total revenues net of interest expense Total provision Pretax income (loss) from continuing operations Income tax provision (benefit) Income (loss) from continuing operations Total equity (billions) $ $ $ $ $ $ $ $ $ 11,469 5,342 765 16,046 1,429 4,069 1,477 2,592 8.7 10,804 5,074 807 15,071 687 4,129 1,449 2,680 8.8 9,997 5,277 812 14,462 1,591 3,504 1,279 2,225 7.4 $ $ $ $ $ $ $ $ $ 4,561 1,147 402 5,306 330 659 25 634 2.9 4,470 1,195 426 5,239 268 762 39 723 2.8 3,784 1,287 428 4,643 392 589 52 537 2.2 $ $ $ $ $ $ $ $ $ 4,995 11 257 4,749 136 960 316 644 3.6 4,880 9 264 4,625 76 1,075 337 738 3.6 4,347 7 227 4,127 157 723 273 450 3.7 $ $ $ $ $ $ $ $ $ 5,005 23 (243) 5,271 74 2,219 776 1,443 2.0 4,713 5 (224) 4,942 75 1,979 686 1,293 2.0 4,101 4 (200) 4,305 61 1,589 564 1,025 1.9 $ $ $ $ $ $ $ $ $ 924 331 1,045 210 21 (1,456) (625) (831) 1.7 719 413 1,047 85 6 (989) (454) (535) 1.6 703 498 1,156 45 6 (441) (261) (180) 1.0 $ $ $ $ $ $ $ $ $ 26,954 6,854 2,226 31,582 1,990 6,451 1,969 4,482 18.9 25,586 6,696 2,320 29,962 1,112 6,956 2,057 4,899 18.8 22,932 7,073 2,423 27,582 2,207 5,964 1,907 4,057 16.2 (a) Corporate & Other includes adjustments and eliminations for intersegment activity. Total Revenues Net of Interest Expense The Company allocates discount revenue and certain other revenues among segments using a transfer pricing methodology. Segments earn discount revenue based on the volume of merchant business generated by cardmembers. Within the USCS, ICS and GCS segments, discount revenue reflects the issuer component of the overall discount rate; within the GNMS segment, discount revenue reflects the network and merchant component of the overall discount rate. Total interest income and net card fees are directly attributable to the segment in which they are reported. Provisions for Losses The provisions for losses are directly attributable to the segment in which they are reported. rewards and cardmember Expenses Marketing, promotion, services expenses are reflected in each segment based on actual expenses incurred, with the exception of brand advertising, which is reflected in the GNMS segment. Rewards and cardmember services expenses are reflected in each segment based on actual expenses incurred within each segment. Salaries and employee benefits and other operating expenses reflect expenses such as services, occupancy professional and In communications addition, expenses related to the Company’s support services, such as technology costs, are allocated to each segment based on support service activities directly attributable to the segment. incurred directly within each segment. equipment and such as Other overhead expenses, staff group support functions, are allocated from Corporate & Other to the other segments based on each segment’s relative level of pretax income. Financing requirements are managed on a consolidated on segment Funding basis. funding requirements. allocated based costs are Capital Each business segment is allocated capital based on established risk measures and business model operating requirements, regulatory capital requirements. Business model operating requirements include capital needed to support operations and specific balance include items. The considerations for credit, market and operational risk. risk measures sheet Income Taxes An income tax provision (benefit) is allocated to each business segment based on the effective tax rates applicable to various businesses that make up the segment. 109 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS GEOGRAPHIC OPERATIONS The following table presents the Company’s total revenues net of interest expense and pretax income (loss) from continuing operations in different geographic regions: (Millions) 2012(c) Total revenues net of interest expense Pretax income (loss) from continuing operations 2011(c) Total revenues net of interest expense Pretax income (loss) from continuing operations 2010(c) Total revenues net of interest expense Pretax income (loss) from continuing operations United States EMEA(a) JAPA(a) LACC(a) Other Unallocated(b) Consolidated $ $ $ $ $ $ 22,631 6,468 21,254 6,971 19,976 6,137 $ $ $ $ $ $ 3,594 505 3,551 620 3,132 444 $ $ $ $ $ $ 3,106 426 3,071 430 2,630 273 $ $ $ $ $ $ 2,774 605 2,706 583 2,451 469 $ $ $ $ $ $ (523) (1,553) (620) (1,648) (607) (1,359) $ $ $ $ $ $ 31,582 6,451 29,962 6,956 27,582 5,964 (a) EMEA represents Europe, Middle East and Africa; JAPA represents Japan, Asia/Pacific and Australia; and LACC represents Latin America, Canada and Caribbean. (b) Other Unallocated includes net costs which are not directly allocable to specific geographic regions, including costs related to the net negative interest spread on excess liquidity funding and executive office operations expenses. (c) The data in the above table is, in part, based upon internal allocations, which necessarily involve management’s judgment. 110 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 26 PARENT COMPANY Parent Company — Condensed Statements of Income Years Ended December 31 (Millions) 2012 2011 2010 Revenues Non-interest revenues Gain on sale of securities Other Total non-interest revenues Interest income Interest expense Total revenues net of interest expense Expenses Salaries and employee benefits Other Total Pretax loss Income tax benefit $ $ 121 (12) 109 137 (609) (363) 165 214 379 (742) (258) $ 15 3 18 142 (633) (473) 173 186 359 (832) (346) — 8 8 136 (638) (494) 153 117 270 (764) (292) Net loss before equity in net income of subsidiaries and affiliates (484) (486) (472) Equity in net income of subsidiaries and affiliates Income from continuing operations Income from discontinued operations, net of tax Net income 4,966 4,482 5,385 4,899 4,529 4,057 — 36 — $ 4,482 $ 4,935 $ 4,057 Parent Company — Condensed Balance Sheets As of December 31 (Millions) 2012 2011 Assets Cash and cash equivalents Investment securities Equity in net assets of subsidiaries and affiliates of continuing operations Accounts receivable, less reserves Premises and equipment, less accumulated depreciation: 2012, $59; 2011, $44 Loans to subsidiaries and affiliates Due from subsidiaries and affiliates Other assets Total assets Liabilities and Shareholders’ Equity Liabilities Accounts payable and other liabilities Due to subsidiaries and affiliates Short-term debt of subsidiaries and affiliates Long-term debt Total liabilities Shareholders’ equity Common shares Additional paid-in capital Retained earnings Accumulated other comprehensive loss Total shareholders’ equity Total liabilities and shareholders’ equity $ 4,797 296 $ 6,914 360 19,087 655 17,374 53 117 6,733 1,189 441 96 5,132 1,363 769 $ 33,315 $ 32,061 $ $ 1,474 1,069 2,316 9,570 14,429 221 12,067 7,525 (927) 1,466 823 895 10,083 13,267 232 12,217 7,221 (876) 18,886 18,794 $ 33,315 $ 32,061 SUPPLEMENTAL DISCLOSURE The Parent Company guarantees up to $40 million of indebtedness under a line of credit that its subsidiary has with a bank. As of December 31, 2012, there were no draw downs against this line. 111 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Parent Company — Condensed Statements of Cash Flows Years Ended December 31 (Millions) 2012 2011 2010 Cash Flows from Operating Activities Net income Adjustments to reconcile net income to cash provided by operating activities: Equity in net income of subsidiaries and affiliates: — Continuing operations — Discontinued operations Dividends received from subsidiaries and affiliates Gain on sale of securities Other operating activities, primarily with subsidiaries and affiliates Premium paid on debt exchange Net cash provided by operating activities Cash Flows from Investing Activities Sale/redemption of investments Premises and equipment Loans to subsidiaries and affiliates Purchase of investments Investments in subsidiaries and affiliates Net cash used in investing activities Cash Flows from Financing Activities Principal payment of debt Short-term debt of subsidiaries and affiliates Long-term debt of subsidiaries and affiliates Issuance of American Express common shares and other Repurchase of American Express common shares Dividends paid Net cash used in financing activities Net change in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year Supplemental cash flow information Non-cash financing activities Impact of the debt exchange on long-term debt $ 4,482 $ 4,935 $ 4,057 (4,966) — 3,355 (121) 196 (541) 2,405 118 (38) (1,601) — (11) (1,532) — 1,421 — 443 (3,952) (902) (2,990) (2,117) 6,914 (5,385) (36) 3,773 (15) 671 — 3,943 20 (35) (189) (2) (18) (224) (400) 895 — 594 (2,300) (861) (2,072) 1,647 5,267 4,797 $ 6,914 $ (4,530) — 1,999 — (39) — 1,487 9 (32) (1,064) (3) — (1,090) — — (15) 663 (590) (867) (809) (412) 5,679 5,267 439 $ — $ — $ $ 112 A M E R I C A N E X P R E S S C O M P A N Y NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 27 QUARTERLY FINANCIAL DATA (UNAUDITED) (Millions, except per share amounts) Quarters Ended Total revenues net of interest expense Pretax income from continuing operations Income from continuing operations Income from discontinued operations Net income Earnings Per Common Share — Basic: Income from continuing operations attributable to common shareholders(b) Income from discontinued operations Net income attributable to common shareholders(b) Earnings Per Common Share — Diluted: Income from continuing operations attributable to common shareholders(b) Income from discontinued operations Net income attributable to common shareholders(b) Cash dividends declared per common share Common share price: High Low 2012 2011 12/31(a) 8,141 929 637 — 637 0.57 — 0.57 0.56 — 0.56 0.20 59.40 53.02 $ $ $ $ $ $ $ $ 9/30 7,862 1,870 1,250 — 1,250 1.10 — 1.10 1.09 — 1.09 0.20 59.73 54.35 $ $ $ $ $ $ $ $ 6/30 7,965 1,879 1,339 — 1,339 1.16 — 1.16 1.15 — 1.15 0.20 61.42 53.18 $ $ $ $ $ $ $ $ 3/31 7,614 1,773 1,256 — 1,256 1.07 — 1.07 1.07 — 1.07 0.20 59.26 47.40 $ $ $ $ $ $ $ $ 12/31 7,742 1,748 1,192 — 1,192 1.02 — 1.02 1.01 — 1.01 0.18 52.35 41.30 $ $ $ $ $ $ $ $ 9/30 7,571 1,711 1,235 — 1,235 1.04 — 1.04 1.03 — 1.03 0.18 53.80 42.03 $ $ $ $ $ $ $ $ 6/30 7,618 1,765 1,295 36 1,331 1.08 0.03 1.11 1.07 0.03 1.10 0.18 51.97 45.10 $ $ $ $ $ $ $ $ 3/31 7,031 1,732 1,177 — 1,177 0.98 — 0.98 0.97 — 0.97 0.18 46.93 42.19 $ $ $ $ $ $ $ $ (a) The results of operations for the quarter ended December 31, 2012 included a $400 million restructuring charge ($287 million after-tax), a $342 million Membership Rewards expense ($212 million after-tax) and $153 million ($95 million after-tax) of cardmember reimbursements. The $153 million includes amounts related to prior periods, with $49 million relating to the first three quarters of 2012 and $83 million relating to periods prior to January 1, 2012. The Company has assessed the materiality of these errors on all prior periods and concluded that the impact was not material to those prior periods or to any quarter or full year for 2012. (b) Represents income from continuing operations or net income, as applicable, less earnings allocated to participating share awards of $7 million for the quarter ended December 31, 2012, $14 million for each of the quarters ended September 30, 2012, June 30, 2012, March 31, 2012 and December 31, 2011, respectively, $15 million for each of the quarters ended September 30, 2011 and June 30, 2011, respectively, and $14 million for the quarter ended March 31, 2011. 113 CONSOLIDATED FIVE-YEAR SUMMARY OF SELECTED FINANCIAL DATA A M E R I C A N E X P R E S S C O M P A N Y (Millions, except per share amounts, share data, percentages and where indicated) 2012 2011 2010 2009 2008 Operating Results Total revenues net of interest expense Expenses Provisions for losses Income from continuing operations Income (Loss) from discontinued operations Net income Return on average equity(a) Balance Sheet Cash and cash equivalents Accounts receivable, net Loans, net Investment securities Assets of discontinued operations Total assets Customer deposits Travelers Cheques outstanding and other prepaid products Short-term borrowings(b) Long-term debt Liabilities of discontinued operations Shareholders’ equity Common Share Statistics Earnings per share: Income from continuing operations: Basic Diluted Income (Loss) from discontinued operations: Basic Diluted Net income: Basic Diluted Cash dividends declared per share Book value per share Market price per share: High Low Close Average common shares outstanding for earnings per share: Basic Diluted Shares outstanding at period end Other Statistics Number of employees at period end (thousands): United States Outside the United States Total(c) Number of shareholders of record $ $ $ $ $ $ $ $ $ $ $ $ $ $ 31,582 23,141 1,990 4,482 — 4,482 $ 29,962 21,894 1,112 4,899 36 4,935 $ 27,582 19,411 2,207 4,057 — 4,057 $ 24,336 16,182 5,313 2,137 (7) 2,130 28,227 18,848 5,798 2,871 (172) 2,699 23.1% 27.7% 27.5% 14.6% 22.3% $ 22,250 45,914 64,309 5,614 — 153,140 39,803 4,601 3,314 58,973 — 18,886 3.91 3.89 $ $ — $ — $ $ $ $ $ $ $ $ 3.91 3.89 0.80 17.09 61.42 47.40 57.48 1,135 1,141 1,105 27 37 64 32,565 $ $ $ $ $ $ $ $ $ $ $ $ 24,893 44,109 61,166 7,147 — 153,337 37,898 5,123 4,337 59,570 — 18,794 4.11 4.09 0.03 0.03 4.14 4.12 0.72 16.15 53.80 41.30 47.17 1,178 1,184 1,164 29 33 62 35,541 $ 16,356 40,434 57,616 14,010 — 146,689 29,727 5,618 3,620 66,416 — 16,230 $ 16,599 38,204 30,010 24,337 — 125,145 26,289 5,975 2,344 52,338 — 14,406 21,651 36,571 40,659 12,526 216 127,178 15,486 6,433 8,993 60,041 260 11,841 3.37 3.35 $ $ 1.55 1.54 $ $ — $ — $ (0.01) $ — $ $ $ $ $ $ $ $ 3.37 3.35 0.72 13.56 49.19 36.60 42.92 1,188 1,195 1,197 29 32 61 38,384 $ $ $ $ $ $ $ 1.54 1.54 0.72 12.08 42.25 9.71 40.52 1,168 1,171 1,192 28 31 59 41,273 2.47 2.47 (0.14) (0.15) 2.33 2.32 0.72 10.21 52.63 16.55 18.55 1,154 1,156 1,160 31 35 66 43,257 (a) Return on average equity is calculated by dividing one-year period of net income by one-year average of total shareholders’ equity. (b) In the first quarter of 2012, the Company reclassified $913 million and $206 million on the December 31, 2011 and 2010 Consolidated Balance Sheets, respectively, by increasing short-term borrowings and reducing other liabilities, from amounts previously reported in order to correct the effect of a misclassification. (c) Amounts include employees from discontinued operations. 114 COMPARISON OF FIVE-YEAR TOTAL RETURN TO SHAREHOLDERS A M E R I C A N E X P R E S S C O M P A N Y (Cumulative value of $100 invested on December 31, 2007) $140 $120 $100 $80 $60 $40 $20 $0 Year-end Data* 2007 2007 2008 2008 2009 2009 2010 2010 2011 2011 2012 2012 American Express $ 100.00 $ 36.33 $ 81.85 $ 88.27 $ 98.46 $ 121.67 S&P 500 Index $ 100.00 $ 63.01 $ 79.69 $ 91.71 $ 93.62 $ 108.59 S&P Financial Index $ 100.00 $ 44.77 $ 52.53 $ 58.94 $ 48.90 $ 63.03 This chart compares the cumulative total shareholder return on our common shares with the total return on the S&P 500 Index and the S&P Financial Index for the last five years. It shows the growth of a $100 investment on December 31, 2007, including the reinvestment of all dividends. * Source: Bloomberg (returns compounded monthly) 115 EXECUTIVE OFFICERS Kenneth I. Chenault Chairman and Chief Executive Officer Douglas E. Buckminster President, Global Network and International Consumer Services James P. Bush Executive Vice President, World Service L. Kevin Cox Chief Human Resources Officer Edward P. Gilligan Vice Chairman William H. Glenn President, Global Corporate Payments and Business Travel Marc D. Gordon Executive Vice President and Chief Information Officer BOARD OF DIRECTORS Charlene Barshefsky Senior International Partner WilmerHale Ursula M. Burns Chairman and Chief Executive Officer Xerox Corporation Kenneth I. Chenault Chairman and Chief Executive Officer American Express Company Peter Chernin Founder and Chairman Chernin Entertainment, Inc. Anne Lauvergeon* Partner and Managing Director Efficiency Capital Chairman and Chief Executive Officer A.L.P. SAS * Effective March 1, 2013. Ash Gupta Chief Risk Officer and President, Risk and Information Management John D. Hayes Executive Vice President and Chief Marketing Officer Daniel T. Henry Executive Vice President and Chief Financial Officer Louise M. Parent Executive Vice President and General Counsel Thomas Schick Executive Vice President, Corporate and External Affairs Daniel H. Schulman Group President, Enterprise Growth Joshua G. Silverman President, U.S. Consumer Services Stephen J. Squeri Group President, Global Corporate Services Anré Williams President, Global Merchant Services Theodore J. Leonsis Chairman and Chief Executive Officer Monumental Sports & Entertainment, LLC Jan Leschly Founder and Chairman Care Capital LLC Richard C. Levin President Yale University Richard A. McGinn General Partner MR Investment Partners Edward D. Miller Former President and Chief Executive Officer AXA Financial, Inc. Samuel J. Palmisano* Former Chairman, President and Chief Executive Officer International Business Machines Corporation (IBM) Steven S Reinemund Dean Wake Forest Schools of Business Former Chairman and Chief Executive Officer PepsiCo Daniel L. Vasella Former Chairman and Chief Executive Officer Novartis AG Robert D. Walter Founder and Former Chairman and Chief Executive Officer Cardinal Health, Inc. Ronald A. Williams Former Chairman and Chief Executive Officer Aetna Inc. ADVISORS TO THE BOARD OF DIRECTORS Vernon E. Jordan, Jr. Senior Managing Director Lazard Freres & Co. LLC Frank P. Popoff Former Chairman and Chief Executive Officer The Dow Chemical Company Henry A. Kissinger Chairman, Kissinger Associates, Inc. Former Secretary of State of the United States of America SHAREHOLDER AND INVESTOR INQUIRIES Written shareholder inquiries may be sent either to Computershare Shareowner Services LLC Investor Care Network, P.O. Box 43006, Providence, RI 02940-3006, or to the Secretary’s Office at American Express Company’s executive offices address above. Written inquiries from the investment community should be sent to Investor Relations at American Express Company’s executive offices address above. TRADEMARKS AND SERVICE MARKS The following American Express trademarks and service marks may appear in this report: American Express® American Express Box Logo® American Express Card Design® American Express World Service & Design® Bluebird® Centurion® Membership Rewards® Platinum Card® ©2013 American Express Company. All rights reserved. This report is printed on paper containing postconsumer ﬁ ber. The paper used in this report is also certiﬁ ed under the Forest Stewardship Council guidelines. GENERAL INFORMATION EXECUTIVE OFFICES American Express Company 200 Vesey Street New York, NY 10285 212.640.2000 INFORMATION AVAILABLE TO SHAREHOLDERS Copies of the company’s Form 10-K, prox y statement, press releases and other documents, as well as information on financial results, products and services, are available on the American Express website at www. americanexpress.com. The company’s global Corporate Citizenship Report and a report of the company’s 2012 federal and state political contributions are available at www.americanexpress.com. Written copies of these materials are available without charge upon written request to the Secretary’s Offi ce at the address above. TRANSFER AGENT AND REGISTRAR Computershare Shareowner Services LLC 250 Royall Street Canton, MA 02021 1.800.463.5911 or 201.680.6685 Hearing impaired: 1.800.231.5469 www.computershare.com/investor STOCK EXCHANGE LISTING New York Stock Exchange (Symbol: AXP) INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM PricewaterhouseCoopers LLP 300 Madison Avenue New York, NY 10017-6204 ANNUAL MEETING The Annual Meeting of Shareholders of American Express Company will be held at the company’s headquarters at 200 Vesey Street, New York, NY 10285, on Monday, April 29, 2013, at 9:00 a.m., Eastern Time. A written transcript of the meeting will be available upon written request to the Secretary’s Offi ce. There will be a modest fee to defray production and mailing costs. CORPORATE GOVERNANCE Copies of American Express Company’s governance documents, including its Corporate Governance Principles, as well as the charters of the standing committees of the Board of Directors and the American Express Company Code of Conduct, are available on the company’s website at http://ir.americanexpress. com. Copies of these materials also are available without charge upon written request to the Secretary’s Offi ce at the address above. DIRECT DEPOSIT OF DIVIDENDS The company has established an Electronic Direct Deposit of Dividends service for the electronic payment of quarterly dividends on the company’s common shares. With this service, registered shareholders may have their dividend payments sent electronically to their checking account or ﬁ nancial institution on the payment date. Shareholders interested in enrolling in this service should call Computershare at Sh a r eow ner S er v ic es L L C 1.800.463.5911. STOCK PURCHASE PLAN The CIP Plan, a direct stock purchase plan sponsored and administered by Computershare, provides shareholders and new investors with a convenient way to purchase common shares through optional cash investments and reinvestments of dividends. For more information, contact: Computershare Shareowner Services LLC P.O. Box 43006 Providence, RI 02940-3006 1.800.463.5911 www.computershare.com/investor m o c . i n o s d d a . w w w i n o s d d A y b n g s e D i A M E R I C A N E X P R E S S C O M P A N Y 200 Vesey Street, New York, NY 10285 212.640.2000 www.americanexpress.com

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