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American Water Works Company

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Employees 5001-10,000
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FY2014 Annual Report · American Water Works Company
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SAFE. CLEAN. 
AFFORDABLE.
RELIABLE.
     For Life. 

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2014 Annual Report

 
 
Dear Fellow Stockholder, 

In this report, you will see the results of another year of a solid financial performance. That alone does not define a businesses’ 
success nor is it the only reason you choose to invest in our company.
American Water’s vision is Clean Water for Life. Our vision is a simple but powerful message that describes “why” we do what 
we do every day. Water is necessary for our customers’ health and how they live their lives.  “For Life” also means we are there 
day after day, providing this essential and critical service for a lifetime.  American Water works hard in many ways to deliver clean 
water for life that is also safe, reliable and affordable, because our customers, our employees and those who invest in us deserve 
nothing less. 
Saying you are committed and showing it are two different things. American Water demonstrates our commitment in many 
ways. We start with commitment to our customers, who are at the center of everything we do.  Our actions and operations must 
be filtered through the needs of our customers.
Our people are critical to our company and customer success. In 2014, our tremendously talented and dedicated team of 
6,400 water professionals dealt with many unique challenges: the winter’s polar vortex and associated freeze/thaw conditions 
which resulted in significantly higher main breaks; dealing with the Freedom Industries chemical spill in West Virginia, with 
additional employees lending aid from our other states; and the successful results in four different election day referenda in 
California, New Jersey, Missouri and Indiana. We are honored and proud to be able to work with these incredible people every day. 
One way we ensure clean, safe and reliable water and water services is through the leadership of these same employees in 
research and development efforts and our Innovation Development Process.  We seek to leverage opportunities in the national 
water-energy nexus discussion, smart water grid development, and water supply solutions.  Our success in developing and 
deploying technology to improve services, increase efficiencies, and reduce the demand for energy and chemicals not only benefit 
our customers and investors but also our communities and industry.
With research as a foundation, we continuously achieve excellent water quality. We work closely with the U.S. Environmental 
Protection Agency and state authorities to ensure that the water we provide customers meets federal and state safety standards, 
and our researchers help the EPA and others develop and evaluate standards and regulations. When it comes to complying with 
strict federal regulations for delivering clean, quality drinking water, we’ve consistently scored among the highest of all water 
providers, public or private. 
Investment in our plants, pumps and pipes is a critical part of maintaining strong service performance and compliance 
excellence. We invested approximately $1 billion in 2014 to ensure the quality of our water services. We plan to invest $6 billion in 
2015 through 2019. 
And as we invest in a strong and reliable system for our customers, we’re focused on balancing the need to improve service 
with affordability for them.  We do this through our operations and maintenance (O&M) efficiency efforts. Through our disciplined 
strategy to manage our costs and employ technologies that provide greater efficiencies, our customers on average will only 
experience increases around the current inflation rate.  
Striking the balance between needed investment and cost to our customers also comes from constructive regulatory 
relationships and regulations. American Water works collaboratively with the public service commissions and consumer 
advocates to address the many challenges water infrastructure faces. Through those collaborations we have been able to use 
mechanisms that allow increased investment while mitigating customer bill impacts.
Being committed to operating in the right way is the most effective way to achieve growth. In the past few years, we have 
delivered solid earnings per share growth, more than doubling our equity share price and market capitalization. We have 
strengthened our balance sheet and grown both our regulated and market-based businesses. 
Combining the new customers we added in 2014 with already-announced pending acquisitions, we have welcomed approximately 
30,000 new customers for a second consecutive year. In addition we were awarded our 10th and 11th contract with the U.S 
Department of Defense in 2014. Our Homeowner Services group expanded into eight new states and received notice of intent to 
be awarded an exclusive utility services protection agreement with the Orlando Utilities Commission. 
Our growth happens not only because we capitalize on our core competencies and strengths, but because we benefit from the 
very strong brand reputation and “local” business model of American Water.  Our employees live and work in the communities we 
are privileged to serve. This matters to those who look to partner with our company.
On behalf of the company, we want to thank you for your continued support. Through a continued focus on our vision of Clean 
Water for Life, we are confident in our ability to achieve long-term growth while providing safe, reliable and affordable service to 
our customers. We are excited about the future and hope that you are too.

Sincerely,

George MacKenzie 
Chairman of the Board

Susan Story 
President and Chief Executive Officer

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-K

È ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES

EXCHANGE ACT OF 1934

‘ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES

For the fiscal year ended December 31, 2014
OR

EXCHANGE ACT OF 1934

For the transition period from

to

Commission file number: 001-34028
AMERICAN WATER WORKS COMPANY, INC.
(Exact name of registrant as specified in its charter)

Delaware
(State or other jurisdiction of
incorporation or organization)

1025 Laurel Oak Road, Voorhees, NJ
(Address of principal executive offices)

51-0063696
(I.R.S. Employer
Identification No.)

08043
(Zip Code)

(856) 346-8200
(Registrant’s telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Common stock, par value $0.01 per share

Name of each exchange on which registered

New York Stock Exchange, Inc.

Securities registered pursuant to Section 12(g) of the Act:
None.

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities

Act. Yes È No ‘

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the

Act. Yes ‘ No È

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the
Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file
such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes È No ‘

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every
Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during
the preceding 12 months (or for such shorter period that the registrant was required to submit and post such
files). Yes È No ‘

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and

will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference
in Part III of this Form 10-K or any amendment to this Form 10-K. ‘

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a
smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “small reporting company” in
Rule 12(b)-2 of the Exchange Act.:
Large accelerated filer È
Non-accelerated filer ‘

‘
Accelerated filer
Small reporting company ‘

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ‘ No È
State the aggregate market value of the voting and non-voting common equity held by non-affiliates computed by reference to

the price at which the common equity was last sold, or the average bid and asked price of such common equity, as of the last
business day of the registrant’s most recently completed second fiscal quarter.

Common Stock, $0.01 par value—$8,858,523,983 as of June 30, 2014.
Indicate the number of shares outstanding of each of the registrant’s classes of common stock as of the latest practicable date.
Common Stock, $0.01 par value per share—179,787,780 shares, as of February 19, 2015.
DOCUMENTS INCORPORATED BY REFERENCE

(1) Portions of the Company’s Proxy Statement for the Company’s 2015 Annual Meeting of Stockholders are incorporated by

reference into Part III of this report.

TABLE OF CONTENTS

Forward-Looking Statements

Part I

Item 1.

Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Item 1A. Risk Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Item 1B. Unresolved Staff Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Item 2.

Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Item 3.

Legal Proceedings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Item 4. Mine Safety Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Part II

Item 5. Market For Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of
Equity Securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Item 6.

Selected Financial Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations . . . .

Item 7A. Quantitative and Qualitative Disclosures About Market Risk . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Item 8.

Financial Statements and Supplementary Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page

1

3

18

33

33

34

38

39

39

40

83

85

Item 9.

Changes in and Disagreements with Accountants on Accounting and Financial Disclosure . . . .

139

Item 9A. Controls and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

139

Item 9B. Other Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

140

Part III

Item 10. Directors, Executive Officers and Corporate Governance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

141

Item 11. Executive Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

146

Item 12.

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder

Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

146

Item 13. Certain Relationships and Related Transactions and Director Independence . . . . . . . . . . . . . . . .

146

Item 14.

Principal Accounting Fees and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

146

Item 15. Exhibits and Financial Statement Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

147

Signatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

148

Exhibit Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

149

Part IV

FORWARD-LOOKING STATEMENTS

We have made statements under the captions “Business,” “Risk Factors,” “Management’s Discussion and

Analysis of Financial Condition and Results of Operations,” and in other sections of this Annual Report on
Form 10-K (“Form 10-K”), or incorporated certain statements by reference into this Form 10-K, that are forward-
looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, Section 21E of
the Securities Exchange Act of 1934, as amended (the “Exchange Act”), and the Private Securities Litigation
Reform Act of 1995. In some cases, these forward-looking statements can be identified by words with
prospective meanings such as “intend,” “plan,” “estimate,” “believe,” “anticipate,” “expect,” “predict,” “project,”
“forecast,” “outlook,” “future,” “potential,” “continue,” “may,” “can,” “should” and “could” and similar
expressions. Forward-looking statements may relate to, among other things, our future financial performance,
including our operation and maintenance (“O&M”) efficiency ratio, cash flows, our growth and portfolio
optimization strategies, our projected capital expenditures and related funding requirements, our ability to repay
debt, our projected strategy to finance current operations and growth initiatives, the impact of legal proceedings
and potential fines and penalties, business process and technology improvement initiatives, trends in our
industry, regulatory or legal developments or rate adjustments, including rate case filings, filings for
infrastructure surcharges and filings to address regulatory lag.

Forward-looking statements are predictions based on our current expectations and assumptions regarding
future events. They are not guarantees of any outcomes, financial results or levels of performance and you are
cautioned not to place undue reliance upon them. These forward-looking statements are subject to a number of
risks and uncertainties, and new risks and uncertainties of which we are not currently aware or which we do not
currently perceive may arise in the future from time to time. Should any of these risks or uncertainties
materialize, or should any of our expectations or assumptions prove incorrect, then our results may vary
materially from those discussed in the forward-looking statements herein. Factors that could cause actual results
to differ from those discussed in forward-looking statements include, but are not limited to, the factors discussed
under the caption “Risk Factors” and the following factors:

•

•

•

•

the decisions of governmental and regulatory bodies, including decisions to raise or lower rates;

the timeliness of regulatory commissions’ actions concerning rates, permitting and other decisions;

changes in customer demand for, and patterns of use of, water, such as may result from conservation
efforts;

changes in laws, governmental regulations and policies, including environmental, health and water
quality and public utility regulations and policies;

• weather conditions, patterns, events or natural disasters, including drought or abnormally high rainfall,
strong winds, coastal and intercoastal flooding, earthquakes, landslides, hurricanes and tornados;

•

•

•

•

•

•

•

the outcome of litigation and government action related to recent events in West Virginia;

our ability to appropriately maintain current infrastructure, including our technology systems, and
manage expansion of our business;

our ability to obtain permits and other approvals for projects;

changes in our capital requirements;

our ability to control operating expenses and to achieve efficiencies in our operations;

the intentional or unintentional actions of a third party, including contamination of our water supplies
and attacks on our computer systems;

our ability to obtain adequate and cost-effective supplies of chemicals, electricity, fuel, water and other
raw materials that are needed for our operations;

1

•

•

•

•

•

•

•

our ability to successfully acquire and integrate water and wastewater systems that are complementary
to our operations and the growth of our business, including, among other core growth opportunities,
concession arrangements and agreements for the provision of water services in the unregulated shale
arena; cost overruns relating to improvements or the expansion of our operations;

changes in general economic, business and financial market conditions;

access to sufficient capital on satisfactory terms;

fluctuations in interest rates;

restrictive covenants in or changes to the credit ratings on our current or future debt that could increase
our financing costs or affect our ability to borrow, make payments on debt or pay dividends;

fluctuations in the value of benefit plan assets and liabilities that could increase our cost and funding
requirements;

our ability to utilize our U.S. and state net operating loss carryforwards;

• migration of customers into or out of our service territories and the use by municipalities to condemn

our systems through eminent domain;

•

•

•

•

•

difficulty in obtaining insurance at acceptable rates and on acceptable terms and conditions;

the incurrence of impairment charges;

labor actions, including work stoppages;

ability to retain and attract qualified employees; and

civil disturbance, or terrorist threats or acts or public apprehension about future disturbances or terrorist
threats or acts.

Any forward-looking statements we make, speak only as of the date of this Form 10-K. Except as required

by the federal securities laws, we do not have any obligation, and we specifically disclaim any undertaking or
intention, to publicly update or revise any forward-looking statements, whether as a result of new information,
future events, changed circumstances or otherwise.

2

ITEM 1. BUSINESS

Our Company

PART I

Founded in 1886, American Water Works Company, Inc., (the “Company,” “American Water” or “AWW”)

is a Delaware holding company. American Water is the most geographically diversified, as well as the largest
publicly-traded, United States water and wastewater utility company, as measured by both operating revenues
and population served. As a holding company, we conduct substantially all of our business operations through
our subsidiaries. Our approximately 6,400 employees provide an estimated 15 million people with drinking
water, wastewater and/or other water-related services in 47 states and one Canadian province.

Operating Segments

We report our results of operations in two operating segments: the Regulated Businesses and the Market-
Based Operations. Additional information with respect to our operating segment results is included in the section
entitled “Item 7—Management’s Discussion and Analysis of Financial Condition and Results of Operations,”
and Note 18 of the Consolidated Financial Statements.

Regulated Businesses

Our primary business involves the ownership of subsidiaries that provide water and wastewater utility
services to residential, commercial, industrial and other customers, including sale for resale and public authority
customers. We report the results of this business in our Regulated Businesses segment. Our subsidiaries that
provide these services are generally subject to economic regulation by certain state commissions or other entities
engaged in economic regulation, hereafter referred to as Public Utility Commissions, or “PUCs,” of the states in
which we operate. The federal and state governments also regulate environmental, health and safety, and water
quality matters.

Our Regulated Businesses segment operating revenues were $2,674.3 million for 2014, $2,539.9 for 2013,
$2,564.4 million for 2012, accounting for 88.8%, 90.1% and 89.9%, respectively, of total operating revenues for
the same periods.

The following table sets forth our Regulated Businesses operating revenues, number of customers and an

estimate of population served as of December 31, 2014:

Operating
Revenues

(In millions) % of Total

Number of
Customers % of Total

Estimated
Population
Served

(In millions) % of Total

New Jersey . . . . . . . . . . . . . . . . . . . . . . .
Pennsylvania . . . . . . . . . . . . . . . . . . . . .
Missouri . . . . . . . . . . . . . . . . . . . . . . . . .
Illinois (a)
. . . . . . . . . . . . . . . . . . . . . . .
California . . . . . . . . . . . . . . . . . . . . . . . .
Indiana . . . . . . . . . . . . . . . . . . . . . . . . . .
West Virginia (b) . . . . . . . . . . . . . . . . . .

Subtotal (Top Seven States)
. . . . . . . . .
Other (c) . . . . . . . . . . . . . . . . . . . . . . . . .

$ 652.3
605.4
270.2
262.3
209.8
200.6
127.0

2,327.6
346.7

24.5% 648,066
22.6% 666,415
10.1% 464,498
9.8% 312,017
7.8% 174,198
7.5% 293,666
4.7% 170,371

87.0% 2,729,231
13.0% 489,961

20.2%
20.7%
14.4%
9.7%
5.4%
9.1%
5.3%

84.8%
15.2%

Total Regulated Businesses . . . . . . . . . .

$2,674.3

100.0% 3,219,192

100.0%

2.7
2.2
1.5
1.3
0.6
1.2
0.6

10.1
1.8

11.9

22.7%
18.5%
12.7%
10.9%
5.0%
10.1%
5.0%

84.9%
15.1%

100.0%

(a)

Includes Illinois-American Water Company, which we refer to as ILAWC and American Lake Water
Company, also a regulated subsidiary in Illinois.

3

(b)

(c)

Includes West Virginia-American Water Company, which we refer to as WVAWC, and its subsidiary
Bluefield Valley Water Works Company.
Includes data from our operating subsidiaries in the following states: Georgia, Hawaii, Iowa, Kentucky,
Maryland, Michigan, New York, Tennessee and Virginia.

Overview of Networks, Facilities and Water Supply

Our Regulated Businesses operate in approximately 1,600 communities in 16 states in the United States.
Our primary operating assets include 89 dams and 81 surface water treatment plants along with approximately
500 groundwater treatment plants, 1,000 groundwater wells, 100 wastewater treatment facilities, 1,200 treated
water storage facilities, 1,300 pumping stations, and 48,000 miles of mains and collection pipes. Our regulated
utilities own substantially all of the assets used by our Regulated Businesses. We generally own the land and
physical assets used to store, extract and treat source water. Typically, we do not own the water itself, which is
held in public trust and is allocated to us through contracts and allocation rights granted by federal and state
agencies or through the ownership of water rights pursuant to local law. Maintaining the reliability of our
networks is a key activity of our Regulated Businesses. We have ongoing infrastructure renewal programs in all
states in which our Regulated Businesses operate. These programs consist of both rehabilitation of existing mains
and other equipment and replacement of mains and other equipment that are damaged or have reached, or are
near, the end of their useful service lives.

As noted, our Regulated Businesses are dependent upon a defined source of water supply and obtain their

water supply from surface water sources such as reservoirs, lakes, rivers and streams. In addition, we also obtain
water from ground water sources, such as wells, and purchase water from other water suppliers. The following
chart sets forth the sources of water supply for our Regulated Businesses for 2014 by volume:

Bulk Water 
Purchases -
Treated
7%

Ground Water
27%

Surface Water
66%

Our ability to meet the existing and future water demands of our customers depends on an adequate supply
of water. Drought, governmental restrictions, overuse of sources of water, the protection of threatened species or
habitats or other factors may limit the availability of ground and surface water. We employ a variety of measures
to ensure that we have adequate sources of water supply, both in the short-term and over the long-term. The
geographic diversity of our service areas tends to mitigate some of the economic effect associated with weather
extremes we might encounter in any particular service territory. In any given summer, some areas may have
source issues and experience drier than average weather while other areas we serve may experience wetter than
average weather.

In our long-term planning, we evaluate quality, quantity, growth needs and alternate sources of water supply
as well as transmission and distribution capacity. Sources of supply are seasonal in nature and weather conditions
can have a pronounced effect on supply. In order to ensure that we have adequate sources of water supply, we
use planning processes and maintain contingency plans to minimize the potential impact on service through a
wide range of weather fluctuations. In connection with supply planning for most surface or groundwater sources,

4

we employ models to determine safe yields under different rainfall and drought conditions. Surface and
groundwater levels are routinely monitored so that supply capacity deficits may, to the extent possible, be
predicted and mitigated through demand management and additional supply development.

Additionally, in California as part of the Urban Water Management Plan of 1983, water suppliers serving
greater than 3,000 acre feet per year or 3,000 connections are required to submit an Urban Water Management
Plan to the Department of Water Resources every five years. These plans assess water supply reliability over a
20-year planning period under normal, dry and multi-year dry periods to ensure that water suppliers have
adequate water supply for current and future demands. In 2009, additional conservation elements were added to
the plan that required utilities to show how they could meet a 20% demand reduction by 2020.

The percentage of finished water supply by source type for our top seven states by Regulated Businesses

revenues for 2014 is as follows:

Ground water

Surface water

Purchased Water

New Jersey . . . . . . . . . . . . . . . . . . . . . . . . .
Pennsylvania . . . . . . . . . . . . . . . . . . . . . . . .
Missouri (a) . . . . . . . . . . . . . . . . . . . . . . . . .
Illinois . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
California (b) . . . . . . . . . . . . . . . . . . . . . . . .
Indiana . . . . . . . . . . . . . . . . . . . . . . . . . . . .
West Virginia . . . . . . . . . . . . . . . . . . . . . . .

24%
7%
19%
35%
66%
56%
—

71%
92%
80%
54%
—
43%
99%

5%
1%
1%
11%
34%
1%
1%

(a) There are limitations in our Joplin, Missouri service area where the projected source of water supply

capacity is unable to meet projected peak demands under certain drought conditions. To manage this issue
on the demand side, the water use of a large industrial customer can be restricted under an interruptible
tariff. Additional wells have been and will be developed to address short-term supply deficiencies. Missouri-
American Water Company is working with a consortium of agencies to determine a long-term supply
solution for the Joplin, Missouri region.
In Monterey, California, in order to augment our sources of water supply, we have implemented
conservation rates and other programs to address demand. These include utilizing aquifer storage and
recovery facilities to store winter water for summer use. Additionally, in other areas we are making
arrangements to extend or expand our purchase of water from neighboring water providers.

(b)

The level of treatment we apply to the water varies significantly depending upon the quality of the water
source and customer stipulations. Surface water sources, such as rivers, typically require significant treatment,
while some groundwater sources, such as aquifers, require chemical treatment only. In addition, a small amount
of treated water is purchased from neighboring water purveyors. Treated water is transported through our
transmission and distribution network, which includes underground pipes, above ground storage facilities and
numerous pumping facilities with the ultimate distribution of the treated water to the customers’ premises.

We have installed production meters to measure the water that we deliver to our distribution network. We
also employ a variety of methods of customer meter reading to monitor consumption; ranging from meters with
mechanical registers where consumption is manually recorded by meter readers, to meters with electronic
registers capable of transmitting consumption data to proximity devices (touch read) or via radio frequency to
mobile or fixed network data collectors. The majority of new meters are able to support future advances in
electronic meter reading.

Wastewater services involve the collection of wastewater from customers’ premises through sewer lines.
The wastewater is then transported through a sewer network to a treatment facility, where it is treated to meet
required effluent standards. The treated wastewater is finally returned to the environment as effluent, and the
solid waste by-product of the treatment process is disposed of in accordance with applicable standards and
regulations.

5

Economic Regulation and Rate Making Process

The operations of our Regulated Businesses are generally subject to extensive economic regulation by their

respective PUCs. The term “economic regulation” is intended to indicate that these state PUCs regulate the
economic aspects of service to the public but do not generally establish water quality standards, which are
typically set by the federal Environmental Protection Agency (“EPA”) and/or state environmental authorities.
State PUCs have broad authority to regulate many of the economic and service aspects of the utilities. For
example, state PUCs often issue certificates of public convenience and necessity (or similar authorizations) that
may be required for a company to provide service in specific areas. They also approve the rates and conditions
under which service is provided and have extensive authority to establish rules and regulations under which the
utilities operate. Specific authority might differ from state to state, but in most states PUCs approve rates,
accounting treatments, long-term financing programs and cost of capital, significant capital expenditures and
plant additions, transactions and relationships between the regulated subsidiary and affiliated entities,
reorganizations and mergers and acquisitions. In many instances, regulatory approvals are required to effect the
transaction. Regulatory policies not only vary from state to state, but can change over time as well. These
policies will affect the timing as well as the extent of recovery of expenses and the realized return on invested
capital. Our results of operations are significantly affected by rates authorized by the PUCs in the states in which
we operate, and we are subject to risks and uncertainties associated with rate case delays or inadequate rate
recovery.

Economic regulation of utilities involves many competing, and occasionally conflicting, public interests and

policy goals. The primary responsibility of PUCs is to promote the overall public interest by balancing the
interests of customers and utility investors. Although the specific approach to economic regulation varies, certain
general principles are consistent across the states in which our regulated subsidiaries operate. Based on certain
legal and regulatory principles, economic regulation is generally intended to provide a utility the right to serve
specific geographic areas. In return, the utility undertakes the obligation to provide safe and adequate service to
all customers within its service area and is authorized an annual revenue requirement intended to provide
recovery of prudent operation and maintenance costs, depreciation and taxes and an opportunity to earn a fair
return on capital investment necessary to provide service to customers.

Our operating revenue is typically determined by reference to a volumetric charge based on consumption
and a base fee component set by a tariff approved by the PUC. The process to obtain approval for a change in
rates generally occurs by way of a “rate case” filed by the utility with the PUC on a periodic basis. The timing of
rate case filings may be determined by either periodic requirements in the regulatory jurisdiction or by the
utility’s need to increase its revenue requirement to recover capital investment costs, changes in operating
revenues, operating costs or other market conditions. A PUC may also initiate the filing of a rate case to conduct
an investigation and may impose other conditions on the content and timing of filings under certain
circumstances.

State PUCs differ with regard to the types of expenses and investments that may be recovered in rates as

well as with regard to the transparency of their rate-making processes and how they reach their final rate
determinations. However, in evaluating a rate case, state PUCs typically focus on a number of areas, including,
the cost and prudence of investment in facilities; operating and maintenance expenses and taxes; the appropriate
cost of capital and equity return; revenues or consumption at current and expected levels; allocation of the
revenue requirements among customer classes; service quality and issues raised by customers.

Failure of the PUCs to recognize reasonable and prudent operating and capital costs can result in the
inability of the utility to meet its debt service, provide adequate service to its customers and earn its authorized
return, which can impact the operations and earnings of our Regulated Businesses. Rate cases and other rate-
related proceedings can take several months to over a year to complete. Therefore, there may be delays, or
regulatory lag, between the time one of our regulated subsidiaries makes a capital investment or incurs an
operating cost increase and when those costs are reflected in rates. For instance, an unexpected increase in

6

chemical costs or new capital investment that is not reflected in the most recently completed rate case will
generally not begin to be recovered by the regulated subsidiary until the effective date of the subsequent rate
case. Our rate case management program is guided by the goals of obtaining efficient recovery of costs of capital,
recognition of declining consumption and appropriate recovery of utility operating and maintenance costs,
including costs incurred for compliance with environmental regulations. The management team at each of our
Regulated Businesses anticipates the time required for the regulatory process and files rate cases with the goal of
obtaining rates that reflect as closely as possible the cost of providing service at the time the rates become
effective and a reasonable opportunity to earn the authorized return on invested capital, or rate base.

Our regulated subsidiaries work with legislatures and PUCs to mitigate the adverse impact of regulatory lag

through the adoption of positive regulatory policies. These policies include, for example, infrastructure
replacement surcharges that allow rates to change outside the context of a general rate proceeding to reflect, on a
more timely basis, investments to replace infrastructure necessary to sustain high quality, reliable service.
Currently, Pennsylvania, Illinois, Missouri, Indiana, New York, New Jersey and Tennessee allow the use of
infrastructure surcharges. Forward-looking test year mechanisms allow us to earn, on a more current basis, our
current or projected usage and costs and a rate of return on our current or projected invested capital. Some states
have permitted the use of a fully forecasted test year instead of historical data to set rates. Those states are:
Illinois, Kentucky, New York, Tennessee, California, Pennsylvania, Indiana, Hawaii and Virginia. In all states in
which we operate on a regulated basis, PUCs have allowed utilities to update historical data for certain “known
and measurable” changes that occur for some limited period of time subsequent to the historical test year. This
allows utilities to take into account more current costs or capital investments in the rate-setting process. The
extent to which historical data can be updated will generally vary from state to state.

Another mechanism to address issues of regulatory lag is the ability, in certain circumstances, to recover the

full return on utility plant costs during the construction period, instead of capitalizing an allowance for funds
used during construction. Examples of states that have allowed such recovery include Pennsylvania, Kentucky,
Virginia, Illinois and California. In addition, some states, such as Indiana, allow the utility to seek pre-approval
of certain capital projects and associated costs. In this pre-approval process, the PUC assesses the prudency of
such projects.

Surcharge mechanisms are also available in a number of states to reflect, outside of a general rate
proceeding, changes in major operating expenses which may be beyond the utility’s control. For example,
New Jersey, California, Virginia, Illinois and Tennessee have allowed surcharges for purchased water costs.
California has allowed surcharges for power and certain other costs, and New York has allowed annual
reconciliations for expenses such as power, fuel, chemicals and property taxes. Tennessee has allowed surcharges
for power, chemical and Tennessee River Authority inspections fees.

Certain states have approved consolidated rates or single-tariff pricing policies. Consolidated rates or single-

tariff pricing is the use of a unified rate structure for multiple water systems that are owned and operated by a
single utility, but may or may not be contiguous or physically interconnected. The single-tariff pricing structure
may be used fully or partially in a state, based on costs that are determined on a state-wide or intra-state regional
basis, thereby moderating the impact of periodic fluctuations in local costs while lowering administrative costs
for our customers. For states that do not employ single-tariffs, we may have multiple general rate cases filed at
any given point in time. Examples of states that have adopted a full or partial single-tariff pricing policy include:
Pennsylvania, New Jersey, Missouri, West Virginia, Kentucky, Indiana, Illinois and Iowa. Therefore, of our
seven largest states, six have some form of single-tariff pricing. Pennsylvania also permits a blending of water
and wastewater rate structures, which results in single-tariff pricing among water and wastewater systems.

In some states, the PUC has implemented mechanisms to enhance utility revenue stability in light of

conservation initiatives, decreasing per capita consumption or other factors. Sometimes referred to as
“decoupling,” these mechanisms, to some extent, separate recoverable revenues from volumes of water sold. For
example, the state of California has decoupled revenues from water sold to help achieve the state initiative to

7

reduce water usage by 20% by 2020. This progressive regulation enables utilities to encourage water efficiency,
as revenues are not tied to sales. Similarly, New York has implemented a surcharge or credit based on the
difference between actual net revenues and the revenues allowed in the most recent rate order.

California also has a multi-year cost of capital proceeding outside of the general rate case process. This

proceeding authorizes the utility’s capital structure and authorized rates of return, as well as provides an
automatic adjustment mechanism that triggers an adjustment to the authorized cost of capital if the Moody’s
utility bond index changes beyond certain thresholds on an annual basis.

We pursue positive regulatory policies as part of our rate and revenue management program to enhance our
ability to provide high quality, sustainable, cost effective service to customers, to facilitate efficient recovery of
our costs and investments, and to ensure positive short-term liquidity and long-term profitability for a financially
stable company which benefits our customers, employees and shareholders. The ability to seek regulatory
treatment as described above does not guarantee that the state PUCs will accept our proposal in the context of a
particular rate case, and these policies will reduce, but not eliminate, regulatory lag associated with traditional
rate making processes. However, the Company strives to use these and other regulatory policies to address issues
of regulatory lag wherever appropriate. It is also our strategy to expand their use in areas where they may not
currently apply.

Customers

We have a large and geographically diverse customer base in our Regulated Businesses. An active customer

is defined as a party with an active agreement to receive a specific service from a connection to our water or
wastewater system as of the last business day of each monthly reporting period. Also, as in the case of apartment
complexes, businesses and many homes, multiple individuals may be served by a single contract.

Residential customers make up the majority of our customer base in all of the states in which we operate. In

2014, residential customers accounted for 91.0% of the customers, 59.3% of the operating revenues and
approximately 50.4% of the billed water sales of our Regulated Businesses. We also serve commercial
customers, such as shops and businesses; industrial customers, such as large-scale manufacturing and production
operations; and public authorities, such as government buildings and other public sector facilities, including
schools. We also supply water to public fire hydrants for firefighting purposes, to private fire customers for use
in fire suppression systems in office buildings and other facilities, as well as providing bulk water supplies to
other water utilities for distribution to their own customers.

The vast majority of our regulated water customers are metered, which allows us to measure and bill for our

customers’ water consumption, typically on a monthly basis. Our wastewater customers are billed either on a
fixed charge basis or based on their water consumption.

In fiscal year 2014, no single Regulated Businesses customer accounted for more than 10% of our

consolidated annual operating revenues.

The following table sets forth the number of water and wastewater customers (by customer class) for our

Regulated Businesses as of December 31, 2014, 2013, and 2012:

2014

December 31,

2013

2012

Water

Wastewater

Water

Wastewater

Water

Wastewater

. . . . . . . . . . . . . . . . . . . . .
Residential
Commercial
. . . . . . . . . . . . . . . . . . . .
Industrial . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . .
Public & other

2,813,715
218,314
3,793
59,249

117,602
6,221
17
281

2,813,601
219,510
3,822
58,420

117,584
6,287
16
259

2,783,354
218,988
3,894
50,702

95,576
5,477
12
223

Total . . . . . . . . . . . . . . . . . . . . . . . . . .

3,095,071

124,121

3,095,353

124,146

3,056,938

101,288

8

Changes in customer growth in our Regulated Businesses is driven by (i) organic population growth or

contraction in our authorized service areas; (ii) adding new customers to our regulated customer base by
acquiring water and/or wastewater utility systems; and (iii) the sale of water to other community water systems.
Generally, we add customers through tuck-ins of small and medium water and/or wastewater systems, in close
geographic proximity to areas where we operate our Regulated Businesses, which we refer to as “tuck-ins.” We
will continue to acquire water and wastewater utilities through tuck-ins. The proximity of tuck-in opportunities to
our regulated footprint allows us to integrate and manage the acquired systems and operations primarily using
our existing management and to achieve efficiencies. Historically, pursuing tuck-ins has been a fundamental part
of our growth strategy. We intend to continue to expand our regulated footprint geographically by acquiring
water and wastewater systems in our existing markets and, if appropriate, certain markets in the United States
where we do not operate our Regulated Businesses. We will also selectively seek larger acquisitions that allow us
to acquire multiple water and wastewater utility systems in our existing and new markets. Before entering new
regulated markets, we will evaluate the regulatory environment to ensure that we will have the opportunity to
achieve an appropriate rate of return on our investment while maintaining our high standards for quality,
reliability and compliance with environmental, health and safety and water quality standards.

Seasonality

Customer usage of water is affected by weather conditions, particularly during the summer. Our water
systems generally experience higher demand in the summer due to the warmer temperatures and increased usage
by customers for lawn irrigation and other outdoor uses. Summer weather that is cooler and/or wetter than
average generally serves to suppress customer water demand and can reduce water operating revenues and
operating income. Summer weather that is hotter and drier than average generally increases operating revenues
and operating income. However, when weather conditions are extremely dry, and even if our water supplies are
sufficient to serve our customers, our systems may be affected by drought-related warnings and/or water usage
restrictions imposed by governmental agencies, thereby reducing customer usage and operating revenues. These
restrictions may be imposed at a regional or state level and may affect our service areas, regardless of our
readiness to meet unrestricted customer demands. Other factors affecting our customers’ usage of water include
conservation initiatives, such as the use of more efficient household fixtures and appliances among residential
consumers; declining household sizes in the United States; and changes in the economy and credit markets which
could have significant impacts on our industrial and commercial customers’ operational and financial
performance.

Competition

In our Regulated Businesses, we generally do not face direct competition in providing services in our
existing markets because (i) we operate within those markets pursuant to certificates of public convenience and
necessity (or similar authorizations) issued by state PUCs; and (ii) the high cost of constructing a new water and
wastewater system in an existing market creates a barrier to market entry. Our Regulated Businesses do face
competition from governmental agencies, other investor-owned utilities, large industrial customers with the
ability to provide their own water supply/treatment process and strategic buyers that are entering new markets
and/or making strategic acquisitions. Our largest investor-owned competitors, when pursuing acquisitions, based
on a comparison of operating revenues and population served, are Aqua America Inc., United Water (owned by
Suez Environnement), American States Water Co. and California Water Services Group. From time to time, we
also face competition from infrastructure funds, multi-utility companies and others, such as Algonquen Power,
Colix and others.

Supplies

Our water and wastewater operations require an uninterrupted supply of chemicals, energy and fuel, as well
as maintenance material and other critical inputs. Many of these inputs are subject to short-term price volatility.
Short-term price volatility is partially mitigated through existing procurement contracts, current supplier
continuity plans, the regulatory rate setting process and rate mechanisms.

9

Because of our geographic diversity, we maintain relationships with many chemical, equipment and service
suppliers in the marketplace, and we do not rely on any single entity for a significant amount of our supplies. We
also employ a strategic sourcing process intended to ensure reliability in supply and long-term cost effectiveness.
As a result of this process and our strong relationships with suppliers, we have historically been able to mitigate
interruptions in the delivery of the products and services that are critical to our operations.

We typically have a combination of standby power generation or dual electric service feeds at key facilities,
multiple water production facilities, emergency interconnections with adjacent water systems and finished water
storage that keep our operations running in the event of a temporary loss of our primary energy supplies.

Condemnation

The potential exists that all or portions of our regulated subsidiaries’ utility assets could be acquired by

municipalities or other local government entities through one or more of the following methods:

•

•

•

eminent domain (also known as condemnation);

the right of purchase given or reserved by a municipality or political subdivision when the original
certificate of public convenience and necessity was granted; and

the right of purchase given or reserved under the law of the state in which the utility subsidiary was
incorporated or from which it received its certificate.

For example, condemnation threats have been made over the last several years with respect to the following

systems:

• Mooresville, Indiana: The Town of Mooresville (approximately 3,700 customer connections) filed a

lawsuit to condemn Indiana American’s Mooresville operations in August 2012. The Town originally
offered $6.5 million, while Indiana-American’s appraisal valued the system at $24.1 million. Following
a June/July 2014 trial, the jury determined the Mooresville operations had a value of $20.3 million. As
a result of the determination, the Town decided not to pursue the purchase.

• Monterey, California: A citizens group in Monterey, California (approximately 40,000 customer

connections) submitted enough signatures to have a measure added to the June 2014 election ballot
asking voters to decide whether the local water management district should conduct a nine-month
feasibility study concerning the potential purchase of the assets of the California American Water’s
Monterey service district. In the election, the voters rejected the proposed feasibility study; although it
is possible that similar initiatives may be pursued in the future.

The acquisition consideration related to such a transaction initiated by a local government may be
determined consistent with applicable eminent domain law, or may be negotiated or fixed by appraisers as
prescribed by the law of the state or in the particular franchise or charter. We believe our Regulated Businesses
would be entitled to fair market value for any assets required to be sold, and we are of the opinion that fair
market value would be in excess of the book value for such assets. For additional information, including with
respect to ongoing condemnation efforts, see “Item 1A—Risk Factors—The assets of our Regulated Businesses
are subject to condemnation through eminent domain.”

We actively monitor condemnation activities that may affect us as soon as we become aware of them. We

do not believe that condemnation poses a material threat to our ability to operate our Regulated Businesses.

Market-Based Operations

In addition to our Regulated Businesses, we also provide services to military bases, municipalities,
industrial, commercial and residential customers that are not subject to economic regulation by state PUCs and

10

do not require substantial infrastructure investment through our Market-Based Operations. For 2014, operating
revenues for our Market-Based Operations was $354.7 million, or 11.8% of total operating revenues. In 2014, no
single customer accounted for more than 10% of our consolidated annual operating revenues.

Our Market-Based Operations include three lines of business:

• Military Services Group, which enters into 50-year contracts with the Department of Defense for the

operation and maintenance of the water and wastewater systems on certain military bases;

• Homeowner Services Group, which provides services to domestic homeowners and smaller

commercial establishments to protect against the cost of repairing broken or leaking water pipes,
clogged or blocked sewer pipes inside and outside their accommodations and interior electric line
repairs; and

• Contract Operations Group, which enters into contracts to operate and maintain water and wastewater
facilities and other related services mainly for municipalities and the food and beverage industry.

In November 2014, we disposed of our Class B Biosolids line of business by selling our subsidiary Terratec

Environmental Ltd (“Terratec”), which provided biosolids management, transport and disposal services to
municipal and industrial customers in Ontario, Canada. In accordance with generally accepted accounting
principles in the United States (“GAAP”), the results of Terratec are presented as discontinued operations and, as
such, have been excluded from continuing operations and operating segment results for all periods presented.
Unless otherwise noted, all information in this Form 10-K is presented on the basis of continuing operations. See
Note 3 of the Consolidated Financial Statements for additional details on our discontinued operations.

Military Services Group

Our Military Services Group has eleven 50-year contracts with the Department of Defense for the operation
and maintenance of the water and wastewater systems on certain military bases. All of our contracts with the U.S.
government may be terminated, in whole or in part, prior to the end of the 50-year term for convenience of the
U.S. government or as a result of default or non-performance by the subsidiary performing the contract. In either
event, pursuant to the standard terms of the U.S. government contract termination provisions, we would be
entitled to recover allowable costs that we may have incurred under the contract, plus the contract profit margin
on incurred costs. The contract price for nine of these contracts is subject to redetermination two years after
commencement of operations and every three years thereafter. Price redetermination is a contract mechanism to
periodically adjust the service fee in the next period to reflect changes in contract obligations and anticipated
market conditions. Two contracts are subject to annual price adjustments under a mechanism similar to price
redetermination, called “Economic Price Adjustment.” During the contract term, we may make limited short-
term capital investments under our contracts with the United States military.

Homeowner Services Group

Our Homeowner Services Group, through our Service Line Protection Program, provides services to
domestic homeowners and smaller commercial establishments to protect against the cost of interior and external
water and sewer line repairs and interior electric line repairs. Our LineSaver™ program involves partnering with
municipalities to offer our protection programs to homeowners serviced by the municipalities. As of
December 31, 2014, our Homeowner Services Group has approximately 1.4 million customer contracts in 43
states and the District of Columbia.

Contract Operations Group

Our Contract Operations Group enters into public/private partnerships, including O&M, Design, Build and
Operate (“DBO”) and Design, Build, Finance, Operate and Maintain (“DBFOM”) contracts for the provision of
services to water and wastewater facilities for municipalities, the food and beverage industry and other
customers. We are party to approximately 70 contracts, varying in size and scope, across the United States and

11

Canada, with contracts ranging in terms from one to 30 years. Historically, we have made little long-term capital
investment under these contracts with municipalities and other customers; instead we perform our services for a
fee. Occasionally we provide our customers with financing for capital projects as part of a long-term operations
and maintenance partnership.

Competition

We face competition in our Market-Based Operations from a number of service providers, including Veolia
Environnement, American States Water, OMI and Southwest Water, particularly in the area of O&M contracting.
Securing new O&M contracts is highly competitive, as these contracts are awarded based on a combination of
customer relationships, service levels, competitive pricing, references and technical expertise. We also face
competition in maintaining existing O&M contracts to which we are a party, as the municipal and industrial fixed
term contracts frequently come up for renegotiation and are subject to an open bidding process.

Our Homeowner Services Group faces competition outside our existing footprint primarily from

HomeServe USA and Utility Service Partners, Inc.

Industry Matters

Overview

The United States water and wastewater industry has two main sectors: (i) utility ownership, which involves
supplying water and wastewater services to consumers; and (ii) general services, which involves providing water
and wastewater related services to water and wastewater utilities and other customers on a contract basis.

The utility sector includes investor-owned as well as municipal systems that are owned and operated by

local governments or governmental subdivisions. The EPA estimates that government-owned systems account
for approximately 84% of all United States community water systems and approximately 98% of all United
States community wastewater systems. Investor-owned water and wastewater systems, including a small number
of private companies and developers, account for the remainder of the United States water and wastewater
systems. Growth of service providers in the investor-owned regulated utility sector is achieved through organic
growth within a franchise area, the provision of bulk water service to other community water systems and/or
acquisitions of entire systems, including small and medium water and wastewater systems that are in close
geographic proximity to already established regulated operations, as well as acquisitions in new service areas.

According to the EPA, the utility segment of the United States water and wastewater industry is highly

fragmented, with approximately 52,000 community water systems and approximately 15,000 community
wastewater facilities. Over half of the community water systems are very small, serving a population of 500 or
less.

This large number of relatively small, fragmented water systems as well as fragmented wastewater facilities
may result in inefficiencies in the marketplace, since such utilities may not have the operating expertise, financial
and technological capability or economies of scale to provide services or raise capital as efficiently as larger
utilities. Larger utilities that have greater access to capital are generally more capable of making mandated and
other necessary infrastructure upgrades to both water and wastewater systems. In addition, water and wastewater
utilities with large customer bases, spread across broad geographic regions, may more easily absorb the impact of
significant variations in precipitation and temperatures, such as droughts, excessive rain and cool temperatures in
specific areas. Larger utilities generally are able to spread support services over a larger customer base, thereby
reducing the costs to serve each customer. Since many administrative and support activities can be efficiently
centralized to gain economies of scale, companies that participate in industry consolidation have the potential to
improve operating efficiencies, lower costs per unit and improve service at the same time.

The utility sector is characterized by high barriers to entry, given the capital intensive nature of the industry.

The aging water and wastewater infrastructure in the United States is in constant need of modernization and

12

replacement. Increased regulations to improve water quality and the management of water and wastewater
residuals’ discharges, which began with passage of the Clean Water Act in 1972 and the Safe Drinking Water
Act in 1974, have been among the primary drivers of the need for modernization. In 2007, the EPA estimated
that approximately $390 billion of capital spending would be necessary over the then next 20 years to replace
aging infrastructure and ensure quality wastewater systems across the United States. The EPA estimated that the
nation’s drinking water utilities need $384 billion in infrastructure investments for thousands of miles of pipe as
well as thousands of treatment plants storage tanks, and other key assets between 2011 and 2030 to ensure the
public health, security and economic well-being of our cities, towns and communities. Additionally, in 2013 the
American Society of Civil Engineers’ (“ASCE”), Report Card for America’s Infrastructure, gave the water and
wastewater infrastructure a grade of “D” due to the fact that much of the infrastructure is nearing the end of its
useful life. The report concluded that there will be an investment gap between now and 2020 of $84 billion for
drinking water and wastewater infrastructure.

The following chart sets forth estimated capital expenditure needs from 2011 through 2030 for United States

water systems:

Source
$20.5

Other
$4.2

Treatment
$72.5

Storage
$39.5

Total - $384.2
(dollars in billions)

Transmission
and Distribution
$247.5

Note: Numbers may not total due to rounding
Source: U.S. Environmental Protection Agency’s 2011 Drinking Water Infrastructure Needs Survey and
Assessment

13

For 2015 to 2019, we estimate that Company-funded capital investment will amount to approximately

$6.0 billion. Of the $6.0 billion, $5.2 billion is anticipated to be utilized to upgrade our infrastructure and
systems. In addition to these capital expenditures, we are also estimating additional capital investment over the
five-year period of approximately $0.8 billion for acquisitions and for strategic capital. Strategic investments
could include opportunities in the unregulated shale arena, or investments related to the water/energy nexus,
and/or concession agreements or acquisitions. Our total capital plan for 2015 is estimated to be approximately
$1.2 billion with approximately $1.1 billion allocated to upgrading our infrastructure and systems, including
infrastructure renewal programs and construction of facilities to meet environmental requirements and new
customer growth. The remaining $0.1 billion is expected to be spent for acquisitions and strategic investment
purposes. The charts below set forth our estimated percentage of projected capital expenditures over the period of
2015 to 2019 for upgrading our infrastructure and systems by asset type and purpose of investment, respectively:

% Projected Capital Expenditures by
Asset Type

% Projected Capital Expenditures by
Purpose

Other
10%

Wastewater
2%

Source,
Treatment and
Pumping
24%

Information and
Communication
Systems
4%

Customer
13%

Water and Wastewater Rates

Distribution
47%

Other
12.0%

Quality of 
service
9.0%

Regulatory 
compliance
7.0%

Capacity
expansion
11.0%

Asset Renewal
61.0%

Water and wastewater rates in the United States are among the lowest for developed countries; and for most

U.S. consumers, water and wastewater bills make up a relatively small percentage of household expenditures
compared to other utility services. The following chart sets forth the relative cost of water and other public
services, including trash and garbage collection and sewer maintenance, in the United States as a percentage of
total household utility expenditures:

% of Annual Household Budget*

% of Annual Household Utilities Budget*

2.5%

2.5%

3.0%

2.5%

2.0%

1.5%

1.0%

0.5%

0.0%

1.0%

0.9%

50.0%

40.0%

30.0%

20.0%

10.0%

0.0%

36.0%

36.8%

13.8%

13.5%

Water & Other
Public Services

Natural Gas and
Fuel Oil

Telephone

Electricity

Water & Other
Public Services

Natural Gas and
Fuel Oil

Telephone

Electricity

* Source: Bureau of Labor Statistics-Consumer Expenditures Survey, 2012 (assumes four person household)

14

Environmental, Health and Safety and Water Quality Regulation

Our water and wastewater operations, including the services provided under both our Regulated Businesses
and Market-Based Operations, are subject to extensive United States federal, state and local laws and regulations,
and in the case of our Canadian operations, Canadian laws and regulations governing the protection of the
environment, health and safety, the quality of the water we deliver to our customers, water allocation rights and
the manner in which we collect, treat, discharge and dispose of wastewater. We are also subject to certain
regulations regarding fire protection services in the areas we serve. These regulations include the Safe Drinking
Water Act, the Clean Water Act and other federal, state, local and Canadian laws and regulations governing the
provision of water and wastewater services, particularly with respect to the quality of water we distribute. We
also are subject to various federal, state, local and Canadian laws and regulations governing the storage of
hazardous materials, the management and disposal of hazardous and solid wastes, discharges to air and water, the
cleanup of contaminated sites, dam safety and other matters relating to the protection of the environment and
health and safety. State PUCs also set conditions and standards for the water and wastewater services we deliver.

Environmental, health and safety and water quality regulations are complex and change frequently. The

overall trend has been that they have become more stringent over time. As newer or stricter standards are
introduced, our capital and operating costs could increase. We incur substantial costs associated with compliance
with environmental, health and safety and water quality regulation to which our Regulated Businesses are
subject. In the past, we have generally been able to recover costs associated with compliance related to
environmental, health and safety standards, but this recovery is affected by regulatory lag and the corresponding
uncertainties surrounding rate recovery.

We maintain an appropriate environmental policy including responsible business practices, compliance with

environmental laws and regulations, effective use of natural resources, and stewardship of biodiversity. We
believe that our operations are materially in compliance with, and in many cases surpass, minimum standards
required by applicable environmental laws and regulations. Water samples from across our water systems are
analyzed on a regular basis for compliance with regulatory requirements. Across the Company, we conduct over
one million water quality tests each year at our laboratory facilities and plant operations, including continuous
on-line instrumentations such as monitoring turbidity levels, disinfectant residuals and adjustments to chemical
treatment based on changes in incoming water. For 2014, we achieved a score of greater than 99% for drinking
water compliance and according to the EPA statistics, American Water’s performance has been far better than
the industry average over the last several years. In fact, in 2014, American Water was 20 times better than the
industry average for compliance with drinking water quality standards (Maximum Contaminant Levels) and 150
times better for compliance with drinking water monitoring and reporting requirements.

We participate in the Partnership for Safe Water, EPA’s voluntary program to meet more stringent goals for

reducing microbial contaminants. With 68 of our 81 surface water plants receiving the program’s “Director”
award, which recognizes utilities that have completed a comprehensive self- assessment report, created an action
plan for continuous improvement and produces high quality drinking water, we account for approximately one-
third of the plants receiving such awards nationwide. In addition, 63 American Water plants have received the
“Five-Year Phase III” award, while 59 have been awarded the “Ten-Year Phase III” award. Additionally, three
plants received the inaugural “Fifteen-Year Phase III” award, which recognizes plants that have met the Director
award status for 15 years.

Safe Drinking Water Act

The Federal Safe Drinking Water Act and regulations promulgated thereunder establish national quality
standards for drinking water. The EPA has issued rules governing the levels of numerous naturally occurring and
man-made chemical and microbial contaminants and radionuclides allowable in drinking water and continues to
propose new rules. These rules also prescribe testing requirements for detecting regulated contaminants, the
treatment systems which may be used for removing those contaminants and other requirements. Federal and state
water quality requirements have become increasingly stringent, including increased water testing requirements,

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to reflect public health concerns. To date, the EPA has set standards for approximately 90 contaminants and
indicators for drinking water. Further, certain of our water systems are in the process of monitoring for 28
additional contaminants that are not currently regulated to help the EPA determine if any of them occur at high
enough levels to warrant being regulated. There are thousands of other chemical compounds that are not
regulated, many of which are lacking a testing methodology, occurrence data, health effects information and/or
treatment technology.

To effect the removal or inactivation of microbial organisms, the EPA has promulgated various rules to
improve the disinfection and filtration of drinking water and to reduce consumers’ exposure to disinfectants and
byproducts of the disinfection process. In January 2006, the EPA promulgated the Long-term 2 Enhanced
Surface Water Treatment Rule and the Stage 2 Disinfectants and Disinfection Byproduct Rule. In October 2006,
the EPA finalized the Ground Water Rule, applicable to water systems providing water from underground
sources. The EPA also revised the monitoring and reporting requirements of the existing Lead and Copper Rule
in 2007 and Congress enacted the Reduction of Lead in Drinking Water Act on January 4, 2011 regarding the use
and introduction into commerce of lead pipes, plumbing fittings or fixtures, solder and flux. In 2012, the EPA
finalized revisions to the Total Coliform Rule that were part of the mandate of a Federal Advisory Committee
appointed to negotiate the changes. Most of the anticipated changes to the rule will not be effective until 2016.
The EPA is actively considering regulations for a number of contaminants, including, strontium, hexavalent
chromium, fluoride, nitrosamines, perchlorate, some pharmaceuticals and certain volatile organic compounds,
but we do not anticipate that any of these regulations will require implementation in 2015. On July 1, 2014 the
State of California implemented a standard making the primary drinking water standard 10 ug/L for hexavalent
chromium. We are in compliance with this new standard.

Although it is difficult to project the ultimate costs of complying with the above or other pending or future

requirements, we do not expect current requirements under the Safe Drinking Water Act to have a material
impact on our operations or financial condition. In addition, capital expenditures and operating costs to comply
with environmental mandates traditionally have been recognized by PUCs as appropriate for inclusion in
establishing rates. As a result, we expect to fully recover the operating and capital costs resulting from these
pending or future requirements.

Clean Water Act

The Federal Clean Water Act regulates discharges from drinking water and wastewater treatment facilities
into lakes, rivers, streams and groundwater. In addition to requirements applicable to our wastewater collection
systems, our operations require discharge permits under the National Pollutant Discharge Elimination System
(“NPDES”) permit program established under the Clean Water Act. Pursuant to the NPDES program, the EPA or
implementing states set maximum discharge limits for wastewater effluents and overflows from wastewater
collection systems. We maintain the necessary permits and approvals for the discharges from our water and
wastewater facilities. From time to time, discharge violations occur at our facilities, some of which result in
fines. We do not expect any such violations or fines to have a material impact on our results of operations or
financial condition.

Other Environmental, Health and Safety and Water Quality Matters

Our operations also involve the use, storage and disposal of hazardous substances and wastes. For example,

our water and wastewater treatment facilities store and use chlorine and other chemicals which generate wastes
that require proper handling and disposal under applicable environmental requirements. We also could incur
remedial costs in connection with any contamination relating to our operations or facilities or our off-site
disposal of wastes. Although we are not aware of any material cleanup or decontamination obligations, the
discovery of contamination or the imposition of such obligations in the future could result in additional costs.
Our facilities and operations also are subject to requirements under the United States Occupational Safety and
Health Act and are subject to inspections thereunder. For further information, see “Business—Research and
Development.”

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Certain of our subsidiaries are involved in pending legal proceedings relating to environmental matters.

These proceedings are described further in the section entitled “Item 3—Legal Proceedings.”

Research and Development

We established a formal research and development program in 1981 with the goal of improving water
quality and operational effectiveness in all areas of our business. Our research and development personnel are
located in New Jersey. In addition, our quality control and testing laboratory in Belleville, Illinois supports
research through testing and analysis.

Since the formation of the EPA in 1970, we have collaborated with the agency to achieve effective

environmental, health and safety and water quality regulation. This relationship has developed to include sharing
of our research and national water quality monitoring data in addition to our treatment and distribution system
optimization research. Our engagement with the EPA has helped us to achieve a leadership position for our
company within the water and wastewater industry and has provided us with early insight into emerging
regulatory issues and initiatives, thereby allowing us to anticipate and to accommodate our future compliance
requirements.

Approximately one-quarter of our research budget is funded by competitively awarded outside research

grants. Such grants reduce the cost of research and allow collaboration with leading national and international
researchers. In 2014, we spent $3.6 million, including $0.8 million funded by research grants. Spending, net of
research grant funding, amounted to $2.9 million and $2.8 million in 2013 and 2012, respectively.

We believe that continued research and development activities are critical for providing quality and reliable

service at reasonable rates, and maintaining our leadership position in the industry, which provides us with a
competitive advantage as we seek additional business with new and existing customers.

Support Services

Our American Water Works Service Company subsidiary provides shared services and corporate
governance for our operating subsidiaries that gain economies of scale through central administration. These
services are provided predominantly to our Regulated Businesses under the terms of contracts with these
companies that have been approved by state PUCs, where necessary. These services, which are provided at cost,
may include accounting, administration, business development, communications, corporate administrative,
education and training, engineering, financial, health and safety, human resources, information systems, internal
audit, investor relations, legal, operations, procurement, rates support, security, risk management, water quality
and research and development. These arrangements afford our operating companies professional and technical
talent on an economical and timely basis. We also operate two national customer service centers, which are
located in Alton, Illinois and Pensacola, Florida, that provide customer relations, operations and field service
support.

Our security department provides oversight and governance of physical and information security throughout

our operations and is responsible for designing, implementing, monitoring and supporting active and effective
physical and information security controls. We have complied with EPA regulations concerning vulnerability
assessments and have made filings to the EPA as required. Vulnerability assessments are conducted periodically
to evaluate the effectiveness of existing security controls and serve as the basis for further capital investment in
security for the facility. Information security controls are deployed or integrated to prevent unauthorized access
to company information systems, assure the continuity of business processes dependent upon automation, ensure
the integrity of our data and support regulatory and legislative compliance requirements. While we do not make
public comments on the details of our security programs, we are in contact with federal, state and local law
enforcement agencies to coordinate and improve the security of our water delivery systems and to safeguard our
water supply.

17

Employee Matters

Approximately 50% of our workforce is represented by unions. We have 75 collective bargaining

agreements in place with 17 different unions representing our unionized employees. We have two union contracts
beyond expiration that affect approximately 50 employees, all of which are actively working under the old
agreements. During 2015, 24 of our local union contracts will expire.

On October 13, 2014, we entered into a settlement agreement with the Utility Workers Union of America

(“UWUA”) designed to resolve a dispute between our company and the labor unions representing employees in
the Regulated Businesses (“the Unions”). Among other things, the settlement agreement provides for a new
2014-2018 National Benefits Agreement that will be in effect generally until July 31, 2018. In addition, we
agreed to make a $10.0 million lump-sum payment, to be distributed in accordance with procedures set forth in
the settlement agreement among eligible employees represented by the Unions and affected by implementation of
our last, best and final offer. The majority of the distributions are expected to be used to reimburse employees for
medical claims, which were incurred during the relevant period and will be funded by the Group Insurance Plan
for American Water Works Company, Inc. and Its Designated Subsidiaries and Affiliates – Active Employees
VEBA (the “VEBA Trust”), to which we previously have made contributions.

The Unions approved the settlement agreement on October 30, 2014, and the National Labor Relations
Board (the “NLRB”) approved the settlement agreement on October 31, 2014. The NLRB, UWUA and the
Company filed a joint stipulation to dismiss the petition for review. The Seventh Circuit voluntarily dismissed all
the parties’ appeals on December 16, 2014. The NLRB will dismiss the unfair labor practice charge pending on
the national benefits dispute when we have complied with the settlement agreement.

Available Information

We are subject to the reporting requirements of the Exchange Act, as amended. We file or furnish annual,

quarterly and current reports, proxy statements and other information with the United States Securities and
Exchange Commission (“SEC”). You may obtain a copy of any of these reports, free of charge, from the Investor
Relations section of our website, http://www.amwater.com, shortly after we file or furnish the information to the
SEC. Information contained on our website shall not be deemed incorporated into, or to be a part of, this report.

You may also obtain a copy of any of these reports directly from the SEC. You may read and copy any

material we file or furnish with the SEC at their Public Reference Room, located at 100 F Street N.E.,
Washington, D.C. 20549. The phone number for information about the operation of the Public Reference Room
is 1-800-732-0330 (if you are calling from within the United States), or 202-551-8090. Because we electronically
file our reports, you may also obtain this information from the SEC internet website at http://www.sec.gov. You
can obtain additional contact information for the SEC on their website.

The American Water corporate governance guidelines and the charters for each of the standing committees
of the board of directors, together with the American Water Code of Ethics and additional information regarding
our corporate governance, are available on our website, http://www.amwater.com, and will be made available,
without charge, in print to any shareholder who requests such documents from Investor Relations Department,
American Water Works Company, Inc., 1025 Laurel Oak Road, Voorhees, NJ, 08043.

ITEM 1A. RISK FACTORS

We operate in a market and regulatory environment that involves significant risks, many of which are
beyond our control. In addition to the other information included or incorporated by reference in this Form 10-K,
the following factors should be considered in evaluating our business and future prospects. Any of the following
risks, either alone or taken together, could materially and adversely affect our business, financial position, results
of operations or cash flows and liquidity.

18

Risks Related to Our Industry and Business

Our utility operations are subject to extensive economic regulation. Decisions by state PUCs and other
regulatory agencies can significantly affect our business and results of operations.

Our Regulated Businesses provide water and wastewater services to our customers through subsidiaries that

are economically regulated by state PUCs. Economic regulation affects the rates we charge our customers and
has a significant impact on our business and results of operations. Generally, the state PUCs authorize us to
charge rates that they determine are sufficient to recover our prudently incurred operating expenses, including,
but not limited to, operating and maintenance costs, depreciation, financing costs and taxes and provide us the
opportunity to earn an appropriate rate of return on our invested capital.

Our ability to successfully implement our business plan and strategy depends on the rates authorized by the
various state PUCs. We periodically file rate increase applications with state PUCs. The ensuing administrative
process may be lengthy and costly. Our rate increase requests may not be approved, and any approval may not be
given in a timely manner. Moreover, a PUC may not approve a rate request to an extent that is sufficient to cover
our expenses, including purchased water and costs of chemicals, fuel and other commodities used in our
operations; enable us to recover our investment; and provide us with an opportunity to earn an appropriate rate of
return on our investment, in which case our business, financial condition, results of operations, cash flows and
liquidity may be adversely affected. Even if rates are sufficient, we face the risk that we will not achieve the rates
of return on our invested capital to the extent permitted by state PUCs. This could occur if certain conditions
exist, including but not limited to, if water usage is less than anticipated in establishing rates, as billings to
customers are, to a considerable extent, based on usage in addition to a base rate, or if our investments or
expenses prove to be higher than was estimated in establishing rates.

Our operations and the quality of water we supply are subject to extensive environmental, water quality and
health and safety laws and regulations. Compliance with increasingly stringent laws and regulations could
impact our operating costs; and violations of such laws and regulations could subject us to substantial
liabilities and costs.

Our water and wastewater operations are subject to extensive federal, state and local laws and regulations

and, in the case of our Canadian operations, Canadian laws and regulations that govern the protection of the
environment, health and safety, the quality of the water we deliver to our customers, water allocation rights, and
the manner in which we collect, treat, discharge and dispose of wastewater. These requirements include the Clean
Water Act of 1972, which we refer to as the Clean Water Act, and the Safe Drinking Water Act of 1974, which
we refer to as the Safe Drinking Water Act, and similar state and Canadian laws and regulations. We are also
required to obtain various environmental permits from regulatory agencies for our operations.

In addition, state PUCs also set conditions and standards for the water and wastewater services we deliver. If

we deliver water or wastewater services to our customers that do not comply with regulatory standards, or
otherwise violate environmental laws, regulations or permits, or other health and safety and water quality
regulations, we could incur substantial fines, penalties or other sanctions or costs, as well as damage to our
reputation. In the most serious cases, regulators could reduce requested rate increases or force us to discontinue
operations and sell our operating assets to another utility or to a municipality. Given the nature of our business
which, in part, involves supplying water for human consumption, any potential non-compliance with, or violation
of, environmental, water quality and health and safety laws or regulations would likely pose a more significant
risk to us than to a company not similarly involved in the water and wastewater industry.

We incur substantial operating and capital costs on an ongoing basis to comply with environmental, water
quality and health and safety laws and regulations. These laws and regulations, and their enforcement, generally
have become more stringent over time, and new or stricter requirements could increase our costs. Although we
may seek to recover ongoing compliance costs in our rates, there can be no guarantee that the various state PUCs
or similar regulatory bodies that govern our Regulated Businesses would approve rate increases that would
enable us to recover such costs or that such costs will not materially and adversely affect our financial condition,
results of operations, cash flows and liquidity.

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We may also incur liabilities if, under environmental laws and regulations, we are required to investigate
and clean up environmental contamination at our properties, including potential spills of hazardous chemicals,
such as chlorine, which we use to treat water, or at off-site locations where we have disposed of waste or caused
an adverse environmental impact. The discovery of previously unknown conditions, or the imposition of cleanup
obligations in the future, could result in significant costs and could adversely affect our financial condition,
results of operations, cash flows and liquidity. Such remediation costs may not be covered by insurance and may
make it difficult for us to secure insurance at acceptable rates in the future.

Limitations on availability of water supplies or restrictions on our use of water supplies as a result of
government regulation or action may adversely affect our access to sources of water, our ability to supply
water to customers or the demand for our water services.

Our ability to meet the existing and future demand of our customers depends on the availability of an
adequate supply of water. As a general rule, sources of public water supply, including rivers, lakes, streams and
groundwater aquifers, are held in the public trust and are not owned by private interests. As a result, we typically
do not own the water that we use in our operations, and the availability of our water supply is established through
allocation rights (determined by legislation or court decisions) and passing-flow requirements set by
governmental entities. Passing-flow requirements set minimum volumes of water that must pass through
specified water sources, such as rivers and streams, in order to maintain environmental habitats and meet water
allocation rights of downstream users. Allocation rights are imposed to ensure sustainability of major water
sources and passing-flow requirements are most often imposed on source waters from smaller rivers, lakes and
streams. These requirements, which can change from time to time, may adversely impact our water supply.
Supply issues, such as drought, overuse of sources of water, the protection of threatened species or habitats, or
other factors may limit the availability of ground and surface water. For example, in our Monterey County,
California operations, we are seeking to augment our sources of water supply, principally to comply with an
October 20, 2009 cease and desist order of the California State Water Resources Control Board (the “2009
Order”) that our subsidiary, California-American Water Company (“Cal Am”), significantly decrease its
diversions from the Carmel River in accordance with a reduction schedule running through December 31, 2016
(the “2016 Deadline”). We are also required to augment our Monterey County sources of water supply to comply
with the requirements of the Endangered Species Act. We cannot predict whether Cal Am will be able to secure
alternative sources of water, or if Cal Am will be exposed to liabilities if it is unable to meet the 2016 Deadline
under the 2009 Order. If Cal Am or any of our other subsidiaries are unable to secure an alternative source of
water, or if other adverse consequences result from the events described above, our business, financial condition,
results of operations and cash flows could be adversely affected. See Part I, Item 3, “Legal Proceedings” in this
report that includes additional information regarding the Cal Am matter.

Service disruptions caused by severe weather conditions or natural disasters may disrupt our operations and
economic conditions may reduce the demand for water services, either of which could adversely affect our
financial condition and results of operations.

Service interruptions due to severe weather events are possible across all our service areas. These include
winter storms and freezing conditions, high wind conditions, hurricanes, tornados, earthquakes, landslides coastal
and intercoastal floods or high water conditions, including those in or near designated flood plains, and severe
electrical storms. Weather events such as these may affect the condition or operability of our facilities, limiting
or preventing us from delivering water or wastewater services to our customers, or requiring us to make
substantial capital expenditures to repair any damage. In October 2012, our east coast subsidiaries were affected
by Hurricane Sandy. The most significant impact to our business was caused by the widespread power outages
caused by the storm’s heavy winds, rain and snow. In addition, adverse economic conditions can cause our
customers, particularly industrial customers, to curtail operations. A curtailment of operations by an industrial
customer would typically result in reduced water usage. In more severe circumstances, the decline in usage could
be permanent. Any decrease in demand resulting from difficult economic conditions could adversely affect our
financial condition and results of operations.

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Government restrictions on water use may also result in decreased use of water services, even if our water
supplies are sufficient to serve our customers, which may adversely affect our financial condition and results of
operations. Seasonal drought conditions that would impact our water services are possible across all of our
service areas. If a regional drought were to occur, governmental restrictions may be imposed on all systems
within a region independent of the supply adequacy of any individual system. For example, as a result of the
reduced rain fall and overall dry conditions throughout the state of California, Cal Am has been closely
monitoring its owned and purchased water supplies. On January 17, 2014, the Governor of California issued a
drought declaration asking Californians to reduce their water use by 20%. On April 25, 2014, the Governor
issued an Executive Order addressing the drought and on July 15, 2014 the State Water Resources Control Board
approved mandatory statewide water restrictions. The CPUC issued a resolution requiring Cal Am and all other
regulated water providers to abide by the State Water Resources Control Board restrictions and requirements.
While expenses incurred in implementing water conservation and rationing plans in Cal Am’s districts are
generally recoverable provided the CPUC determines they were reasonable, Cal Am cannot assure that such
expenses will, in fact, be fully recovered. Moreover, reductions in water consumption, including those resulting
from installation of equipment or changed consumer behavior, may persist even after drought restrictions are
repealed and the drought has ended, which could adversely affect our business, financial condition, results of
operations and cash flows.

Some scientific experts are predicting a worsening of weather volatility in the future. Changing severe
weather patterns could require additional expenditures to reduce the risk associated with any increasing storm,
flood and drought occurrences. The issue of climate change is receiving increased attention worldwide. Many
climate change predictions, if true, present several potential challenges to water and wastewater utilities, such as:
increased frequency and duration of droughts, increased precipitation and flooding, potential degradation of
water quality, and changes in demand for services. Because of the uncertainty of weather volatility related to
climate change, we cannot predict its potential impact on our business, financial condition, or results of
operations.

Regulatory and environmental risks associated with the collection, treatment and disposal of wastewater may
impose significant costs.

The wastewater collection, treatment and disposal operations of our subsidiaries are subject to substantial
regulation and involve significant environmental risks. If collection, treatment or disposal systems fail, overflow,
or do not operate properly, untreated wastewater or other contaminants could spill onto nearby properties or into
nearby streams and rivers, causing damage to persons or property, injury to aquatic life and economic damages.
This risk is most acute during periods of substantial rainfall or flooding, which are the main causes of sewer
overflow and system failure. Liabilities resulting from such damage could adversely and materially affect our
business, results of operations and financial condition. Moreover, if we are deemed liable for any damage caused
by overflow or disposal operations, our losses might not be covered by insurance, and such losses may make it
difficult for us to secure insurance at acceptable rates in the future.

The current regulatory rate setting structure may result in a significant delay, or “regulatory lag,” from the
time that we invest in infrastructure improvements, incur increased operating expenses or experience
declining water usage, to the time at which we can address these events through the rate case application
process; our inability to minimize regulatory lag could adversely affect our business.

There is typically a delay, or regulatory lag, between the time one of our regulated subsidiaries makes a
capital investment or incurs an operating expense increase and the time when those costs are reflected in rates. In
addition, billings permitted by state PUCs typically are, to a considerable extent, based on the volume of water
usage in addition to a minimum base rate. Thus, we may experience a regulatory lag between the time our
revenues are affected by declining usage and the time we are able to adjust the rate per gallon of usage to address
declining usage. Our inability to reduce this regulatory lag could have an adverse effect on our financial
condition, results of operations, cash flows and liquidity.

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We endeavor to reduce regulatory lag by pursuing positive regulatory policies. For example, seven state
PUCs permit rates to be adjusted outside of the rate case application process through surcharges that address
certain capital investments, such as replacement of aging infrastructure. These surcharges are adjusted
periodically based on factors such as project completion or future budgeted expenditures, and specific surcharges
are eliminated once the related capital investment is incorporated in new PUC approved rates. Other examples of
such programs include states that allow us to increase rates for certain cost increases that are beyond our control,
such as purchased water costs or property or other taxes, or power, conservation, chemical or other expenditures.
These surcharge mechanisms enable us to adjust rates in less time after costs have been incurred than would be
the case under the rate case application process. While these programs have been a positive development and we
continue to seek expansion of programs to mitigate regulatory lag, some state PUCs have not approved such
programs. The PUC may not adopt any surcharge programs and existing programs may not continue in their
current form, or at all. Furthermore, no state has adopted surcharge programs that include all elements of cost
that may change between general rate proceedings. Although we intend to continue our efforts to expand state
PUC approval of surcharges to address issues of regulatory lag, our efforts may not be successful, in which case
our business, financial condition, results of operations, cash flows and liquidity may be adversely affected.

Our Regulated Businesses require significant capital expenditures and may suffer if we fail to secure
appropriate funding to make investments, or if we experience delays in completing major capital expenditure
projects.

The water and wastewater utility business is capital intensive. We invest significant amounts of capital to

add, replace and maintain property, plant and equipment. In 2014, we invested $1.0 billion in net Company-
funded capital improvements. The level of capital expenditures necessary to maintain the integrity of our systems
could increase in the future. We fund capital improvement projects using cash generated from operations,
borrowings under our revolving credit facility and commercial paper programs and issuances of long-term debt
and equity securities. We may not be able to access the debt and equity capital markets, when necessary or
desirable to fund capital improvements on favorable terms or at all.

In addition, we could be limited in our ability to both pursue growth and pay dividends in accordance with
our dividend policy. In order to fund construction expenditures, acquisitions, principal and interest payments on
our indebtedness, and dividends at the level currently anticipated under our dividend policy, we expect that we
will need additional financing. We expect cash from operating activities, after the distribution of dividends, to
fund a portion of our capital expenditures.

The ability to obtain financing at reasonable rates is contingent upon our credit ratings and general market
conditions. If we do not obtain sufficient financing, we could be unable to maintain our existing property, plant
and equipment, fund our capital investment strategies, meet our growth targets and expand our rate base to
enable us to earn satisfactory future returns on our investments. Even with adequate financial resources to make
required capital expenditures, we face the additional risk that we will not complete our major capital projects on
time, as a result of construction delays, permitting delays, environmental restrictions, or other obstacles. Each of
these outcomes could adversely affect our financial condition and results of operations.

Weather conditions could adversely affect demand for our water service and our revenues.

Demand for our water during the warmer months is generally greater than during cooler months due

primarily to increased water usage for irrigation systems, swimming pools, cooling systems and other
applications. Throughout the year, and particularly during typically warmer months, demand tends to vary with
temperature, rainfall levels and rainfall frequency. In the event that temperatures during the typically warmer
months are cooler than normal, or if there is more rainfall than normal, the demand for our water may decrease
and adversely affect our revenues.

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Market conditions may unfavorably impact the value of benefit plan assets and liabilities, as well as
assumptions related to the benefit plans, which may require us to provide significant additional funding.

The performance of the capital markets affects the values of the assets that are held in trust to satisfy
significant future obligations under our pension and postretirement benefit plans. The value of these assets is
subject to market fluctuations, which may cause investment returns to fall below our projected return rates. A
decline in the market value of the pension and postretirement benefit plan assets can increase the funding
requirements under our pension and postretirement benefit plans. Additionally, our pension and postretirement
benefit plan liabilities are sensitive to changes in interest rates. If interest rates decrease, our liabilities would
increase, potentially increasing benefit expense and funding requirements. Further, changes in demographics,
such as increases in life expectancy assumptions may also increase our funding requirements. Future increases in
pension and other postretirement costs as a result of reduced plan assets may not be fully recoverable in rates, in
which case our results of operations and financial position could be negatively affected.

In addition, market factors can affect assumptions we use in determining funding requirements with respect

to our pension and postretirement plans. For example, a relatively modest change in our assumptions regarding
discount rates can materially affect our calculation of funding requirements. To the extent that market data
compels us to reduce the discount rate used in our assumptions, our benefit obligations could be materially
increased, which could adversely affect our financial position and results of operations.

Our indebtedness could affect our business adversely and limit our ability to plan for or respond to changes in
our business, and we may be unable to generate sufficient cash flows to satisfy our liquidity needs.

As of December 31, 2014, our indebtedness (including preferred stock with mandatory redemption
requirements) was $6 billion, and our working capital (defined as current assets less current liabilities) was in a
deficit position. Our indebtedness could have important consequences, including:

•

•

•

•

•

•

•

limiting our ability to obtain additional financing to fund future working capital requirements or capital
expenditures;

exposing us to interest rate risk with respect to the portion of our indebtedness that bears interest at
variable rates;

limiting our ability to pay dividends on our common stock or make payments in connection with our
other obligations;

impairing our access to the capital markets for debt and equity;

likely requiring that an increasing portion of our cash flows from operations be dedicated to the
payment of the principal and interest on our debt, thereby reducing funds available for future
operations, dividends on our common stock or capital expenditures;

limiting our ability to take advantage of significant business opportunities, such as acquisition
opportunities, and to react to changes in market or industry conditions; and

placing us at a competitive disadvantage compared to those of our competitors that have less debt.

In order to meet our capital expenditure needs, we may be required to make additional borrowings under our

revolving credit facility or issue new debt securities. Moreover, additional borrowings may be required to
refinance outstanding indebtedness. Debt maturities and sinking fund payments in 2015, 2016 and 2017 are
$61.1 million, $53.4 million and $572.8 million, respectively. We can provide no assurance that we will be able
to access the debt capital markets on favorable terms, if at all. Moreover, if new debt is added to our current debt
levels, the related risks we now face could intensify, limiting our ability to refinance existing debt on favorable
terms.

We will depend primarily on operations to fund our expenses and to pay the principal and interest on our

outstanding debt. Therefore, our ability to pay our expenses and satisfy our debt service obligations depends on

23

our future performance, which will be affected by financial, business, economic, competitive, legislative,
regulatory and other factors largely beyond our control. If we do not have sufficient cash flows to pay the
principal and interest on our outstanding debt, we may be required to refinance all or part of our existing debt,
sell assets, borrow additional funds or sell additional equity. In addition, if our business does not generate
sufficient cash flows from operations, or if we are unable to incur indebtedness sufficient to enable us to fund our
liquidity needs, we may be unable to plan for or respond to changes in our business, which could cause our
operating results and prospects to be affected adversely.

Contamination of our sources of water could result in service interruptions and exposure to substances not
typically found in potable water supplies, and subject our subsidiaries to reduction in usage, governmental
enforcement actions, private litigation and responsive obligations.

The water supplies that flow into our treatment plants and are then delivered into our distribution system are

subject to contamination, including contamination from naturally-occurring compounds, chemicals in
groundwater systems, pollution resulting from man-made sources, such as perchlorate and methyl tertiary butyl
ether, and possible terrorist attacks. If one of our water supplies is contaminated, depending on the nature of the
contamination, we may have to take responsive actions that could include (1) continuing limited use of the water
supply under a “Do Not Use” protective order that enables continuation of basic sanitation and essential fire
protection, or (2) interrupting the use of that water supply and locating an adequate supply of water from another
water source, including, in some cases, through the purchase of water from a third-party supplier. If service is
disrupted and we are unable to access a substitute water supply in a cost-effective manner, our financial
condition, results of operations, cash flows, liquidity and reputation may be adversely affected. In addition, we
may incur significant costs in order to treat the contaminated source through expansion of our current treatment
facilities, or development of new treatment methods. We might not be able to recover costs associated with
treating or decontaminating water supplies through rates, or recovery of these costs may not occur in a timely
manner. Moreover, we could be subject to claims for damages arising from government enforcement actions or
toxic tort or other lawsuits arising out of interruption of service or human exposure to hazardous substances in
our drinking water supplies.

In this regard, on January 9, 2014, a chemical storage tank owned by Freedom Industries, Inc. leaked two
substances used for processing coal into the Elk River near the WVAWC treatment plant intake in Charleston,
West Virginia.

WVAWC has and may continue to incur significant costs in responding to this incident and may not be able

to recover such costs through rates or from insurers. Even if recovery is possible, it may not occur in a timely
manner. Government investigations relating to the Freedom Industries spill have been initiated, state laws have
been enacted, state and federal legislatures are considering changes to existing laws or rules associated with new
laws, and 58 lawsuits have been filed to date against WVAWC and, in a few cases, against us or another of our
affiliates. While the Company and WVAWC believe that WVAWC has responded appropriately to, and has no
responsibility for, the Freedom Industries spill, and the Company and WVAWC believe they and other Company
affiliates have valid, meritorious defenses to the lawsuits, WVAWC will incur defense costs that may not be
recoverable. Moreover, an adverse outcome in one or more of the lawsuits could have a material adverse effect
on our financial condition, results of operations, cash flows, liquidity and reputation. WVAWC and the Company
are unable to predict the outcome of the ongoing government investigations or any legislative initiatives that
might affect water utility operations. See Part I, Item 3, “Legal Proceedings” in this report for additional
information regarding the WVAWC matter.

In addition, we are a party to litigation in the normal course of business. Since we engage in providing
drinking water to our customers, failures can result in substantial injury or damage to our customers, employees
or others and we could be exposed to substantial claims and litigation. Such claims could relate to, among other
things, personal injury, loss of life, business interruption, property damage, pollution, and environmental damage
and may be brought by our customers or third parties.

24

Litigation and regulatory proceedings are subject to inherent uncertainties and unfavorable rulings can and

do occur. Pending or future claims against us, to the extent we are not insured against a loss or our insurer fails to
provide coverage, could have a material adverse impact on our business, financial condition, and results of
operations.

We may sustain losses that exceed or are excluded from our insurance coverage or for which we are not
insured

We maintain insurance coverage as part of our overall legal and risk management strategy to minimize our

potential liabilities. Our insurance programs have varying coverage limits, exclusions and maximums, and
insurance companies may seek to deny claims we might make. Generally, our insurance policies cover property
damage, worker’s compensation, employer’s liability, general liability and automobile liability. Each policy
includes deductibles or self-insured retentions and policy limits for covered claims. As a result, we may sustain
losses that exceed or that are excluded from our insurance coverage or for which we are not insured.

Although in the past we have been generally able to cover our insurance needs, there can be no assurances

that we can secure all necessary or appropriate insurance in the future, or that such insurance can be
economically secured. For example, catastrophic events can result in decreased coverage limits, more limited
coverage, increased premium costs or deductibles.

Work stoppages and other labor relations matters could adversely affect our results of operations.

Approximately 50% of our workforce is represented by unions. We have 75 collective bargaining
agreements in place with 17 different unions representing our unionized employees. We might not be able to
renegotiate labor contracts on terms that are fair to us. Any negotiations or dispute resolution processes
undertaken in connection with our labor contracts could be delayed or affected by labor actions or work
stoppages. Labor actions, work stoppages or the threat of work stoppages, and our failure to obtain favorable
labor contract terms during renegotiations may adversely affect our financial condition, results of operations,
cash flows and liquidity.

While we have developed contingency plans to be implemented as necessary if a work stoppage or strike

does occur, a strike or work stoppage may have a material adverse impact on our results of operations, financial
position or cash flows.

The failure of, or the requirement to repair, upgrade or dismantle, any of our dams may adversely affect our
financial condition and results of operations.

We own 89 dams. A failure of any of those dams could result in personal injury and downstream property

damage for which we may be liable. The failure of a dam would also adversely affect our ability to supply water
in sufficient quantities to our customers and could adversely affect our financial condition and results of
operations. Any losses or liabilities incurred due to a failure of one of our dams might not be covered by
insurance policies or be recoverable in rates, and such losses may make it difficult for us to secure insurance at
acceptable rates in the future.

We also are required from time to time to decommission, repair or upgrade the dams that we own. The cost

of such repairs or upgrades can be and has been material. The federal and state agencies that regulate our
operations may adopt rules and regulations requiring us to dismantle our dams, which also could entail material
costs. Although in most cases, the PUC has permitted recovery of expenses and capital investment related to dam
rehabilitation, we might not be able to recover costs of repairs, upgrades or dismantling through rates in the
future. The inability to recover these costs or delayed recovery of the costs as a result of regulatory lag can affect
our financial condition, results of operations, cash flows and liquidity.

25

Any failure of our network of water and wastewater pipes and water reservoirs could result in losses and
damages that may affect our financial condition and reputation.

Our operating subsidiaries distribute water and collect wastewater through an extensive network of pipes

and storage systems located across the United States. A failure of major pipes or reservoirs could result in
injuries and property damage for which we may be liable. The failure of major pipes and reservoirs may also
result in the need to shut down some facilities or parts of our network in order to conduct repairs. Such failures
and shutdowns may limit our ability to supply water in sufficient quantities to our customers and to meet the
water and wastewater delivery requirements prescribed by government regulators, including state PUCs with
jurisdiction over our operations, and adversely affect our financial condition, results of operations, cash flows,
liquidity and reputation. Any business interruption or other losses might not be covered by insurance policies or
be recoverable in rates, and such losses may make it difficult for us to secure insurance at acceptable rates in the
future. Moreover, to the extent such business interruptions or other losses are not covered by insurance, they may
not be recovered through rate adjustments.

Our inability to access the capital or financial markets could affect our ability to meet our liquidity needs at
reasonable cost and our ability to meet long-term commitments, which could adversely affect our financial
condition and results of operations.

In addition to cash from operations, we rely on our revolving credit facility, commercial paper programs,
and the capital markets to satisfy our liquidity needs. In this regard, our principal external source of liquidity is
our revolving credit facility. We regularly use our commercial paper program as a principal source of short-term
borrowing due to the generally more attractive rates we obtain in the commercial paper market. However,
disruptions in the capital markets could limit our ability to access capital. While our credit facility lending banks
have met all of their obligations, disruptions in the credit markets, changes in our credit ratings, or deterioration
of the banking industry’s financial condition could discourage or prevent lenders from meeting their existing
lending commitments, extending the terms of such commitments, or agreeing to new commitments. In order to
meet our short-term liquidity needs, particularly if borrowings through the commercial paper market are
unavailable, we maintain a $1.25 billion revolving credit facility. Under the terms of our revolving credit facility,
commitments of $70 million mature in October 2017 and $1.18 billion mature in October 2018. Our inability to
maintain, renew or replace these commitments could materially increase our cost of capital and adversely affect
our financial condition, results of operations and liquidity.

American Water Capital Corp. (“AWCC”), our financing subsidiary, had no outstanding borrowings under

the revolving credit facility and $36.5 million of outstanding letters of credit under the credit facility as of
February 19, 2015. AWCC had $502.9 million of outstanding commercial paper as of February 19, 2015. Our
lenders may not meet their existing commitments and we may not be able to access the commercial paper or loan
markets in the future on terms acceptable to us or at all.

Longer term disruptions in the capital and credit markets as a result of uncertainty, reduced financing
alternatives, or failures of significant financial institutions could adversely affect our access to the liquidity
needed for our business. Any significant disruption in the capital and credit markets, or financial institution
failures could require us to take measures to conserve cash until the market stabilizes or until alternative
financing can be arranged. Such measures could include deferring capital expenditures, reducing or suspending
dividend payments, and reducing other discretionary expenditures.

Any impediments to our access to the capital markets or failure of our lenders to meet their commitments

that result from financial market disruptions could expose us to increased interest expense, require us to institute
cash conservation measures or otherwise adversely affect our business, financial condition, results of operations,
cash flows, and liquidity.

26

Changes in laws and regulations over which we have no control and changes in certain agreements can
significantly affect our business and results of operations.

New legislation, regulations, government policies or court decisions can materially affect our operations.

The individuals who serve as regulators are elected or are political appointees. Therefore, elections which result
in a change of political administration or new appointments may also result in changes in the individuals who
serve as regulators and the policies of the regulatory agencies that they serve. New laws or regulations, new
interpretations of existing laws or regulations, changes in agency policy, including those made in response to
shifts in public opinion, or conditions imposed during the regulatory hearing process could have the following
consequences, among others:

• making it more difficult for us to raise our rates and, as a consequence, to recover our costs or earn our

expected rates of return;

•

•

•

•

•

•

changing the determination of the costs, or the amount of costs, that would be considered recoverable
in rate cases;

restricting our ability to terminate our services to customers who owe us money for services previously
provided or limiting our bill collection efforts;

requiring us to provide water services at reduced rates to certain customers;

restricting our ability to buy or sell assets or issue securities;

changing regulations that affect the benefits we expected to receive when we began offering services in
a particular area;

changing or placing additional limitations on change in control requirements relating to any
concentration of ownership of our common stock;

• making it easier for governmental entities to convert our assets to public ownership via eminent

domain;

•

•

•

placing limitations, prohibitions or other requirements with respect to the sharing of information and
participation in transactions by or between a regulated subsidiary and us or our other affiliates,
including our service company and any of our other subsidiaries;

restricting or prohibiting our extraction of water from rivers, streams, reservoirs or aquifers; and

revoking or altering the terms of the certificates of public convenience and necessity (or similar
authorizations) issued to us by state PUCs.

Any of the foregoing consequences could have an adverse effect on our business, financial condition, results

of operations, cash flows and liquidity.

An important part of our growth strategy is the acquisition of water and wastewater systems. Any further
acquisitions we undertake may involve risks. Further, competition for acquisition opportunities from other
regulated utilities, governmental entities, and strategic and financial buyers may hinder our ability to grow
our business.

An important element of our growth strategy is the acquisition of water and wastewater systems in order to

broaden our current, and move into new, service areas. We will not be able to acquire other businesses if we
cannot identify suitable acquisition opportunities or reach mutually agreeable terms with acquisition candidates.
Further, competition for acquisition opportunities from other regulated utilities, governmental entities, and
strategic and financial buyers may hinder our ability to expand our business.

The negotiation of potential acquisitions as well as the integration of acquired businesses with our existing

operations could require us to incur significant costs and cause diversion of our management’s time and
resources. Future acquisitions by us could result in:

•

issuances of our equity securities;

27

•

•

•

•

•

•

•

•

•

incurrence of debt, contingent liabilities, environmental liabilities and assumption of liabilities of an
acquired business, including liabilities that were unknown at the time of acquisition;

seeking recovery of acquisition premiums

unanticipated capital expenditures;

failure to maintain effective internal control over financial reporting;

recording goodwill and other intangible assets at values that ultimately may be subject to impairment
charges if we do not realize the initially recorded value;

fluctuations in quarterly results;

other acquisition-related expenses;

failure to realize anticipated benefits, such as cost savings and revenue enhancements; and

difficulties assimilating personnel, services and systems.

Some or all of these items could have a material adverse effect on our business and our ability to finance our

business, pay dividends and to comply with regulatory requirements. The businesses we acquire in the future
may not achieve anticipated sales and profitability, and any difficulties we encounter in the integration process
could interfere with our operations, reduce our operating margins and adversely affect our internal control over
financial reporting.

We compete with governmental entities, other regulated utilities, and strategic and financial buyers, for

acquisition opportunities. If consolidation becomes more prevalent in the water and wastewater industries and
competition for acquisitions increases, the prices for suitable acquisition candidates may increase to unacceptable
levels and limit our ability to expand through acquisitions. In addition, our competitors may impede our growth
by purchasing water utilities adjacent to or near our existing service areas, thereby impairing our ability to
geographically expand the affected service areas. Competing governmental entities, utilities, environmental or
social activist groups, and strategic and financial buyers have challenged, and may in the future challenge, our
efforts to acquire new companies and/or service areas. Our growth could be hindered if we are not able to
compete effectively for new companies and/or service areas with other companies or strategic and financial
buyers that have lower costs of operations. Any of these risks may adversely affect our business, financial
condition, and results of operations.

We have recorded a significant amount of goodwill, and we may never realize the full value of our intangible
assets, causing us to record impairments that may negatively affect our results of operations.

Our total assets include $1.2 billion of goodwill at December 31, 2014. The goodwill is primarily associated

with the acquisition of American Water by an affiliate of our previous owner in 2003 and the acquisition of
E’Town Corporation by a predecessor to our previous owner in 2001. Goodwill represents the excess of the
purchase price the purchaser paid over the fair value of the net tangible and other intangible assets acquired.
Goodwill is recorded at fair value on the date of an acquisition and is reviewed annually or more frequently if
changes in circumstances indicate the carrying value may not be recoverable. As required by the applicable
accounting rules, we have taken significant non-cash charges to operating results for goodwill impairments in the
past.

We may be required to recognize an impairment of goodwill in the future due to market conditions or other

factors related to our performance. These market events could include a decline over a period of time of our stock
price, a decline over a period of time in valuation multiples of comparable water utilities, market price
performance of our common stock that composes unfavorably to our peer companies, or decreases in control
premiums. A decline in the results forecasted in our business plan due to events such as changes in rate case
results, capital investment budgets or our interest rates, could also result in an impairment charge. Recognition of

28

impairments of a significant portion of goodwill would negatively affect our reported results of operations and
total capitalization, the effect of which could be material and could make it more difficult to maintain our credit
ratings, secure financing on attractive terms, maintain compliance with debt covenants and meet expectations of
our regulators.

The assets of our Regulated Businesses are subject to condemnation through eminent domain.

Municipalities and other government subdivisions have historically been involved in the provision of water
and wastewater services in the United States, and organized efforts may arise from time to time in one or more of
the service areas in which our Regulated Businesses operate to convert our assets to public ownership and
operation through exercise of the governmental power of eminent domain. Should a municipality or other
government subdivision or a citizen group seek to acquire our assets through eminent domain, either directly or
indirectly as a result of a citizen petition we may resist the acquisition. For example, condemnation threats have
been made in the Chicago, Illinois area where the municipalities of Homer Glen (approximately 6,000 customer
connections) and Bolingbrook (approximately 23,000 customer connections) have commissioned studies to
determine the cost and feasibility of condemning Illinois-American’s retail distribution systems serving those
communities and have formally requested certain financial and other information from Illinois-American. In
addition, five municipalities (approximately 29,200 customer connections) formed a water agency to pursue
eminent domain with respect to our water pipeline that serves those five communities and made an offer of
$37.6 million for the pipeline. The water agency filed an eminent domain lawsuit in January 2013 that is still
pending.

Contesting an exercise of condemnation through eminent domain, or responding to a citizen petition, may

result in costly legal proceedings and may divert the attention of the affected Regulated Businesses’ management
from the operation of its business. Moreover, our efforts to resist the condemnation may not be successful.

If a municipality or other government subdivision succeeds in acquiring the assets of one or more of our
Regulated Businesses through eminent domain, there is a risk that we will not receive adequate compensation for
the business, that we will not be able to keep the compensation, or that we will not be able to divest the business
without incurring significant one-time charges.

For information regarding specific condemnation threats made against us that were recently concluded see

Item 1, “Business—Condemnation.”

We rely on technology to facilitate the management of our business and customer and supplier relationships,
and a disruption of these systems could adversely affect our business.

Our technology systems, particularly our information technology (“IT”) systems, are an integral part of our

business, and a serious disruption of our IT systems could significantly limit our ability to manage and operate
our business efficiently, which, in turn, could cause our business and competitive position to suffer and adversely
affect our results of operations. For example, we depend on our IT systems to bill customers, process orders,
provide customer service, manage construction projects, manage our financial records, track assets, remotely
monitor certain of our plants and facilities and manage human resources, inventory and accounts receivable
collections. Our IT systems also enable us to purchase products from our suppliers and bill customers on a timely
basis, maintain cost-effective operations and provide service to our customers. While we recently completed the
business transformation implementation for our Enterprise Resource Planning (“ERP”), Enterprise Asset
Management (“EAM”) and Customer Information (“CIS”) systems, a number of our mission and business
critical IT systems are older, such as our SCADA (supervisory control and data acquisition) system. Although we
do not believe that our IT systems are at a materially greater risk of cybersecurity incidents than other similar
organizations, our IT systems remain vulnerable to damage or interruption from:

•

•

power loss, computer systems failures, and internet, telecommunications or data network failures;

operator negligence or improper operation by, or supervision of, employees;

29

•

•

•

•

physical and electronic loss of customer data due to security breaches, cyber attacks, misappropriation
and similar events;

computer viruses;

intentional security breaches, hacking, denial of services actions, misappropriation of data and similar
events; and

hurricanes, fires, floods, earthquakes and other natural disasters.

These events may result in physical and electronic loss of customer or financial data, security breaches,

misappropriation and other adverse consequences. In addition, the lack of redundancy for certain of our IT
systems, including billing systems, could exacerbate the impact of any of these events on us.

In addition, we may not be successful in developing or acquiring technology that is competitive and

responsive to the needs of our business, and we might lack sufficient resources to make the necessary upgrades or
replacements of outdated existing technology to enable us to continue to operate at our current level of
efficiency.

We may be subject to physical and/or cyber attacks.

As operators of critical infrastructure, we may face a heightened risk of physical and/or cyber attacks. Our
water and wastewater systems may be vulnerable to disability or failures as a result of physical or cyber acts of
war or terrorism, vandalism or other causes. Our corporate and information technology systems may be
vulnerable to unauthorized access due to hacking, viruses, acts of war or terrorism, and other causes.

If, despite our security measures, a significant physical attack or cyber breach occurred, we could have our

operations disrupted, property damaged, and customer information stolen; experience substantial loss of
revenues, response costs, and other financial loss; and be subject to increased regulation, litigation, and damage
to our reputation, any of which could have a negative impact on our business and results of operations.

We may not be able to fully utilize our U.S. and state net operating loss carryforwards.

As of December 31, 2014, we had U.S. federal and state net operating loss (“NOL”) carryforwards of

approximately $1.0 billion and $542 million, respectively. Our federal NOL carryforwards begin to expire in
2028, and our state NOL carryforwards will expire between 2015 and 2033. Our ability to utilize our NOL
carryforwards is primarily dependent upon our ability to generate sufficient taxable income. Moreover, because
our previous owner’s divestiture of its stock was considered an “ownership change” under Section 382 of the
Internal Revenue Code, the amount of NOL carryforwards that may be utilized in any year is limited. Our
management believes the federal NOL carryforwards are more likely than not to be recovered and therefore
currently require no valuation allowance. At December 31, 2014, $63.1 million of the state NOL carryforwards
have been offset by a valuation allowance because we do not believe these NOLs will more likely than not be
realized in the future, and we have, in the past, been unable to utilize certain of our NOLs. The establishment or
increase of a valuation allowance in the future would reduce our deferred income tax assets and our net income.

Our actual results may differ from those estimated by management in making its assessment as to our ability

to use the NOL carryforwards. Moreover, changes in income tax laws, the economy and the general business
environment could affect the future utilization of the NOL carryforwards. If we are unable to fully utilize our
NOL carryforwards to offset taxable income generated in the future, our financial position, results of operations
and cash flows could be materially adversely affected.

30

We (excluding our regulated subsidiaries) provide performance guarantees with respect to certain obligations
of our Market-Based Operations, including financial guarantees or deposits, to our public-sector and public
clients, which may seek to enforce the guarantees if our Market-Based Operations do not satisfy these
obligations.

Under the terms of some of our agreements for the provision of services to water and wastewater facilities
with municipalities, other governmental entities and other customers, American Water (excluding our regulated
subsidiaries) provides guarantees of specified performance obligations of our Market-Based Operations,
including financial guarantees or deposits. In the event our Market-Based Operations fail to perform these
obligations, the entity holding the guarantees may seek to enforce the performance commitments against us or
proceed against the deposit. In that event, our financial condition, results of operations, cash flows, and liquidity
could be adversely affected.

At December 31, 2014, we had remaining performance commitments as measured by remaining contract

revenue totaling approximately $865.8 million and this amount is likely to increase if our Market-Based
Operations expand. The presence of these commitments may adversely affect our financial condition and make it
more difficult for us to secure financing on attractive terms.

Our Market-Based Operations’ long-term contracts with the Department of Defense may be terminated for the
convenience of the U.S. Government and are subject to periodic contract price redetermination.

All of our contracts with the Department of Defense for the operation and maintenance of water and
wastewater systems may be terminated, in whole or in part, prior to the end of the 50-year term for convenience
of the U.S. Government or as a result of default or non-performance by the subsidiary performing the contract. In
addition, the contract price for each of these military contracts is typically subject to redetermination two years
after commencement of operations and every three years thereafter. Price redetermination is a contract
mechanism to periodically adjust the service fee in the next period to reflect changes in contract obligations and
anticipated market conditions. Any early contract termination or unfavorable price redetermination could
adversely affect our results of operations.

We operate a number of water and wastewater systems under O&M contracts and face the risk that the owners
of those systems may fail to provide capital to properly maintain those systems, which may negatively affect us
as the operators of the systems.

We operate a number of water and wastewater systems under O&M contracts. Pursuant to these contracts,

we operate the system according to the standards set forth in the applicable contract, and it is generally the
responsibility of the owner of the system to undertake capital improvements. In some cases, we may not be able
to convince the owner to make needed improvements in order to maintain compliance with applicable
regulations. Although violations and fines incurred by water and wastewater systems may be the responsibility of
the owner of the system under these contracts, those non-compliance events may reflect poorly on us as the
operator of the system and damage our reputation, and in some cases, may result in liability to the same extent as
if we were the owner.

Our Market-Based Operations are party to long-term contracts to operate and maintain water and wastewater
systems under which we may incur costs in excess of payments received.

Some of our Market-Based Operations enter into long-term contracts under which they agree to operate and

maintain a municipality’s, federal government’s or other party’s water or wastewater treatment and delivery
facilities, which includes specified major maintenance for some of those facilities, in exchange for an annual fee.
Our Market-Based Operations are generally subject to the risk that costs associated with operating and
maintaining the facilities, including production costs such as purchased water, electricity, fuel and chemicals
used in water treatment, may exceed the fees received from the municipality or other contracting party. Losses
under these contracts or guarantees may adversely affect our financial condition, results of operations, cash flows
and liquidity.

31

Our inability to efficiently optimize and stabilize our recently implemented business transformation project,
could result in higher than expected costs or otherwise adversely impact our internal controls environment,
operations and profitability.

Over the past several years, we have implemented a “business transformation” project, which is intended to

improve our business processes and upgrade our legacy core information technology systems. This multi-year,
enterprise-wide initiative supports our broader strategic initiatives. The project is intended to optimize workflow
throughout our field operations, improve our back-office operations and enhance our customer service
capabilities. The scale and costs associated with the business transformation project were significant. Any
technical or other difficulties in optimizing and stabilizing this initiative may increase the costs of the project and
have an adverse effect on our operations and reporting processes, including our internal control over financial
reporting. In August 2012, our new business systems associated with Phase I of our business transformation
project became operational. Phase I consisted of the roll-out of the ERP, which encompassed applications that
handle human resources, finance, and supply chain/procurement management activities. In the second quarter of
2013, we implemented Phase II of our business transformation project in a number of our regulated subsidiaries.
In the fourth quarter of 2013, Phase II of our business transformation project was implemented in our remaining
regulated subsidiaries. Phase II consisted of the roll-out of a new Enterprise Asset Management system, which
manages an asset’s lifecycle, and a Customer Information system, which contains all billing and collections data
pertaining to American Water’s customers for our Regulated segment. Although efforts have been made to
minimize any adverse impact on our controls, we cannot assure that all such impacts have been mitigated.

As we make adjustments to our operations, we may incur incremental expenses prior to realizing the
benefits of a more efficient workforce and operating structure. Further, we may not realize anticipated cost
improvements and greater efficiencies from the project.

We operate numerous information technology systems that are in various stages of integration, sometimes

leading to inefficiencies. Therefore, delays in stabilization and optimization of the business transformation
project will also delay cost savings and efficiencies expected to result from the project. We may also experience
difficulties consolidating our current systems, moving to a common set of operational processes and
implementing a successful change management process. These difficulties may impact our ability to meet
customer needs efficiently. Any such delays or difficulties may have a material and adverse impact on our
business, client relationships and financial results.

Our business has inherently dangerous workplaces. If we fail to maintain safe work sites, we can be exposed
to financial losses as well as penalties and other liabilities.

Our safety record is critical to our reputation. We maintain health and safety standards to protect our
employees, customers, vendors and the public. Although we intend to adhere to such health and safety standards
it is unlikely that we will be able to avoid accidents at all times.

Our business sites, including construction and maintenance sites, often put our employees and others in

close proximity with large pieces of equipment, moving vehicles, pressurized water, chemicals and other
regulated materials. On many sites we are responsible for safety and, accordingly, must implement safety
procedures. If we fail to implement such procedures or if the procedures we implement are ineffective or are not
followed by our employees or others, our employees and others may be injured or die. Unsafe work sites also
have the potential to increase employee turnover and raise our operating costs. Any of the foregoing could result
in financial losses, which could have a material adverse impact on our business, financial condition, and results
of operations.

In addition, our operations can involve the handling and storage of hazardous chemicals, which, if

improperly handled, stored or disposed of, could subject us to penalties or other liabilities. We are also subject to
regulations dealing with occupational health and safety. Although we maintain functional employee groups

32

whose primary purpose is to ensure we implement effective health, safety, and environmental work procedures
throughout our organization, including construction sites and maintenance sites, the failure to comply with such
regulations could subject us to liability.

Our continued success is dependent upon our ability to hire, retain, and utilize qualified personnel.

The success of our business is dependent upon our ability to hire, retain, and utilize qualified personnel,
including engineers, craft personnel, and corporate management professionals who have the required experience
and expertise. From time to time, it may be difficult to attract and retain qualified individuals with the expertise
and in the timeframe demanded for our business needs. In certain geographic areas, for example, we may not be
able to satisfy the demand for our services because of our inability to successfully hire and retain qualified
personnel.

In addition, as some of our key personnel approach retirement age, we need to have appropriate succession

plans in place and to successfully implement such plans. If we cannot attract and retain qualified personnel or
effectively implement appropriate succession plans, it could have a material adverse impact on our business,
financial condition, and results of operations.

ITEM 1B. UNRESOLVED STAFF COMMENTS

None.

ITEM 2. PROPERTIES

Our properties consist of transmission, distribution and collection pipes, water and wastewater treatment

plants, pumping wells, tanks, meters, supply lines, dams, reservoirs, buildings, vehicles, land, easements,
software rights and other facilities and equipment used for the operation of our systems, including the collection,
treatment, storage and distribution of water, and the collection and treatment of wastewater. Substantially all of
our properties are owned by our subsidiaries, and a substantial portion of our property is subject to liens of our
mortgage bonds. We lease our corporate offices, equipment and furniture, located in Voorhees, New Jersey from
certain of our wholly-owned subsidiaries. These properties are utilized by our directors, officers and staff in the
conduct of the business.

Our regulated subsidiaries own, in the states in which they operate, transmission, distribution and collection

pipes, pump stations, treatment plants, storage tanks, reservoirs and related facilities. A substantial acreage of
land is owned by our Regulated Businesses, the greater part of which is located in watershed areas, with the
balance being principally sites of pumping and treatment plants, storage reservoirs, tanks and standpipes.
Additionally, properties and facilities including such items as well fields, tanks, offices and operation centers are
also leased by our regulated subsidiaries. Our Market-Based Operations’ properties consist mainly of office
furniture and IT equipment and are primarily located in New Jersey. Approximately 51% of our properties are
located in New Jersey and Pennsylvania.

We maintain property insurance against loss or damage to our properties by fire or other perils, subject to

certain exceptions. For insured losses, we are self-insured to the extent that any losses are within the policy
deductible or exceed the amount of insurance maintained. Any such losses could have a material adverse effect
on our consolidated results of operations, financial position or cash flows.

We believe that our properties are generally maintained in good operating condition and in accordance with
current standards of good water and wastewater works industry practice, and units of property are replaced as and
when necessary.

33

ITEM 3. LEGAL PROCEEDINGS

Alternative Water Supply in Lieu of Carmel River Diversions

In 1995, the California Water Resources Control Board (the “Water Resources Control Board”) issued an
administrative order (the “1995 Order”) to Cal Am requiring Cal Am to implement an alternative water supply in
lieu of diversions from the Carmel River. In response to claims that Cal Am had not diligently pursued
establishing an alternative water supply as required by the 1995 Order, the Water Resources Control Board
adopted the 2009 Order, finding that Cal Am has not sufficiently implemented actions to terminate its
unpermitted diversions from the Carmel River as required by the 1995 Order. The 2009 Order requires, among
other things, that Cal Am significantly decrease its yearly diversions from the Carmel River according to a set
reduction schedule running from the date the 2009 Order was adopted until December 31, 2016, at which point
all unpermitted diversions must end. Failure to effect the decrease in diversions mandated by the 2009 Order
could result in substantial penalties. We can provide no assurances that Cal Am will be able to comply with the
diversion reduction requirements and other remaining requirements under the 2009 Order or that any such
compliance will not result in material additional costs or obligations to us. As noted below, Cal Am does not
expect to have sufficient alternative sources of water available by the December 31, 2016 deadline, and is
engaged in discussions with the Water Resources Control Board to extend the deadline.

On December 2, 2010, the California Public Utilities Commission (“CPUC”) approved the Regional
Desalination Project (the “RDP”), involving the construction of a desalination facility in the City of Marina,
north of Monterey. The RDP was to be implemented through a Water Purchase Agreement and ancillary
agreements (collectively, the “Agreements”) among the Marina Coast Water District (“MCWD”), the Monterey
County Water Resources Agency (“MCWRA”) and Cal Am. The desalination facility was to be constructed and
owned by MCWD, and MCWRA was to construct the wells that were to supply water to the desalination facility.
The RDP was intended, among other things, to fulfill Cal Am’s obligations under the 1995 Order and the 2009
Order, in addition to other obligations.

The RDP was subject to delay due to, among other things, funding delays and investigations and inquiries

initiated by public authorities relating to an alleged conflict of interest concerning a former member of the
MCWRA Board of Directors (the “Former Director”). On July 7, 2011, MCWRA advised MCWD and Cal Am
that the Agreements were void as a result of the conduct of the Former Director. Subsequently, on August 12,
2011, Cal Am advised MCWD and MCWRA that they had defaulted in performance of certain financing
obligations under the Water Purchase Agreement. By letter delivered to MCWD and MCWRA on September 28,
2011, Cal Am terminated the Agreements as a result of MCWRA’s anticipatory repudiation of the Agreements
by stating they were void. On January 17, 2012, following unsuccessful mediation efforts among the parties,
Cal Am publicly announced that it had withdrawn support of the RDP. Disputes among the parties with respect to
the RDP continued thereafter. On July 12, 2012, the CPUC closed the proceedings relating to the RDP and stated
that it would examine the recoverability of costs related to the RDP in other proceedings. Cal Am plans to file a
new application seeking recovery of legal costs relating to the RDP after any pending legal disputes are resolved.

In December 2012, Cal Am, MCWRA and the County of Monterey entered into a settlement agreement

under which Cal Am will forgive approximately $1.9 million previously loaned by Cal Am to MCWRA in
connection with the RDP, and Cal Am will make additional payments of up to approximately $1.5 million to
MCWRA. The settlement agreement, the debt forgiveness and the additional payments are conditioned on CPUC
approval, including approval of Cal Am rate recovery of the debt forgiveness and the additional payments. Cal
Am and MCWD also entered into a tolling agreement, which, as extended by subsequent agreements, toll
applicable statutes of limitations and the deadline for commencement of litigation regarding Cal Am’s claims
until June 30, 2015. The MCWRA settlement agreement and the tolling and standstill agreement do not affect
litigation initiated by Cal Am seeking a determination regarding the validity of the Agreements, which is
described below. On May 24, 2013, Cal Am filed an application with the CPUC for approval of the settlement
agreement and rate recovery on Cal Am’s debt forgiveness and additional payments to MCWRA under the
settlement agreement. The application is pending.

34

On October 4, 2012, Cal Am filed a Complaint for Declaratory Relief in the Monterey County Superior

Court (subsequently transferred to the San Francisco Superior Court) against MCWRA and MCWD, seeking a
determination by the Court as to whether the Agreements are void as a result of the Former Director’s alleged
conflict of interest, or remained valid. A trial on the matter was held on December 2-5, 2014. The Court has
established deadlines for post-trial closing and reply briefs, but has not yet scheduled a date for oral argument
following the February 10, 2015 deadline for submission of reply briefs.

On April 23, 2012, Cal Am filed an application with the CPUC for approval of the Monterey Peninsula

Water Supply Project (the “Water Supply Project”). The Water Supply Project involves construction of a
desalination plant and related facilities, all to be owned by Cal Am. In addition, the Water Supply Project may
encompass Cal Am’s purchase of water from the proposed Monterey Peninsula Groundwater Replenishment
Project (the “GWR Project”), a joint project between the Monterey Regional Water Pollution Control Agency
and the Monterey Peninsula Water Management District (“MPWMD”). The Water Supply Project also would
involve aquifer storage and recovery through an already established aquifer storage and recovery program
between Cal Am and the MPWMD.

On July 31, 2013, Cal Am entered into a settlement agreement with 15 other parties that have intervened in
the CPUC proceedings with respect to the Water Supply Project, including several Monterey County government
entities, the Office of Ratepayer Advocates of the CPUC and several interest groups (the “WSP Settlement”).
Under the settlement agreement, the parties have agreed on several matters relating to the Water Supply Project.
In a separate settlement agreement among most of the same parties, the participating parties agreed on sizing of
the desalination plant at 9.6 million gallons per day, if the GWR Project does not supply water to Cal Am, and, if
the GWR Project supplies water to Cal Am, either 6.4 million gallons per day or 6.9 million gallons per day
depending on discrete capacities of GWR Project water. This settlement agreement is subject to the approval of
the CPUC and will not take effect unless the CPUC determines that it is reasonable within the law and the public
interest, and until the CPUC certifies an environmental impact report for the proposed Water Supply Project,
which currently is expected to be issued in the first quarter of 2016.

A preliminary step to building the desalination plant is the test slant well project, involving the construction
and operation of a test slant well, as well as monitoring well clusters and other related infrastructure, to confirm
the suitability of the property on which permanent intake wells will be located to draw water from under
Monterey Bay. As proposed by Cal Am, the site of the test slant well is on a property owned by one or more
affiliates of Cemex, Inc. (collectively, “Cemex”), and in the WSP Settlement, the parties agreed that the preferred
location to build a test slant well project is the Cemex property. Cal Am and Cemex have entered into an
agreement under which Cal Am acquired a temporary investigative easement to construct and operate the test
slant well together with monitoring wells and other related infrastructure on Cemex property and a four year
option to purchase a permanent easement that will enable Cal Am’s access to and operation of slant wells and
related pipelines and utilities for the Water Supply Project on portions of the Cemex property to be determined if
and when the final configuration of new water supply wells are approved by the California Coastal Commission
(“Coastal Commission”).

On November 12, 2014, the Coastal Commission approved the coastal development permit for the test slant

well on the Cemex property. In addition, the Coastal Commission approved a second coastal development
permit, enabling Cal Am to construct the portion of the test slant well that will be under state lands (beneath the
ocean floor), provided that Cal Am acquires a lease from the California State Lands Commission (the “State
Lands Commission”), which owns the state lands. The State Lands Commission executed the required lease on
January 22, 2015, and the Coastal Commission issued the second coastal development permit on January 28,
2015.

On December 11, 2014, MCWD filed a Petition for Writ of Mandate and Complaint for Declaratory and
Injunctive Relief in the Monterey County Superior Court against the Coastal Commission and Cal Am. With the
consent of all parties involved, the matter was transferred to the San Jose County Superior Court. MCWD seeks,
among other things, a peremptory writ of mandate commanding the Coastal Commission to vacate its decision to

35

approve the coastal development permit relating to the Cemex property, and a permanent injunction restraining
Cal Am and the Coastal Commission from taking any action to implement the test slant well project, pending full
compliance with the California Environmental Quality Act (“CEQA”) and the California Coastal Act (the
“Coastal Act”).

On December 23, 2014, Ag Land Trust, an agricultural land conservancy, filed its First Amended Petition
for Writ of Mandamus with the San Jose County Superior Court against the Coastal Commission and Cal Am
(the “Ag Land Trust Petition”). The Ag Land Trust Petition seeks writs of mandate ordering the Coastal
Commission to set aside its approval of the test slant well project and follow California regulations and statutes
in complying with CEQA and the Coastal Act, and enjoining Cal Am from engaging in any activity pursuant to
the test slant well project until the project and the Coastal Commission comply with California regulations and
statutes.

On January 15, 2015, MCWD filed a Petition for Writ of Mandate and Complaint for Declaratory and
Injunctive Relief in the Santa Cruz County against the California State Lands Commission and Cal Am (the
“January 2015 Petition”). The January 2015 Petition seeks injunctive relief restraining the State Lands
Commission and Cal Am from taking any action to further implement the test slant well project pending full
compliance with CEQA and other applicable laws; a peremptory writ of mandate commanding the State Lands
Commission to vacate and set aside the decision to approve the lease allowing Cal Am to construct and operate a
test slant well and associated monitoring wells on sovereign lands; and a peremptory writ of mandate directing
the State Lands Commission and Cal Am to comply with the requirements of CEQA and other applicable laws.

The Coastal Commission and the State Lands Commission have not yet responded to the action or actions in

which they respectively are a respondent. Cal Am has not yet responded to the actions, although it intends to
contest these actions vigorously.

In addition to the foregoing matters, Cal Am’s ability to move forward on the Water Supply Project is
subject to extensive administrative review by the CPUC, review by other government agencies of necessary
permit applications, and intervention from other parties, including some that are not participants in the settlement
agreements relating to the Water Supply Project. In addition, there have been delays in the initial timetable for
preparation of the environmental impact report due to, among other things, uncertainties regarding timing of
government approval of various required permits. As a result, Cal Am estimates that the earliest date by which
the Water Supply Project could be completed is early 2019. We cannot assure that Cal Am’s application for the
Water Supply Project will be approved or that the Water Supply Project will be completed on a timely basis, if
ever.

Because the projected completion date of the Water Supply Project is beyond the December 31, 2016
deadline for Cal Am to terminate unpermitted diversions from the Carmel River, Cal Am has commenced
discussions with the Water Resources Control Board to extend the December 2016 deadline. While Cal Am
believes the discussions have been constructive, we cannot assure that the deadline will be extended.

West Virginia Elk River Freedom Industries’ Chemical Spill

On January 9, 2014, a chemical storage tank owned by Freedom Industries, Inc. leaked two substances used

for processing coal, 4-methylcyclohexane methanol, or MCHM, and PPH/DiPPH, a mix of polyglycol ethers,
into the Elk River near the West Virginia-American Water Company (“WVAWC”) treatment plant intake in
Charleston, West Virginia. After having been alerted to the leak of MCHM by the West Virginia Department of
Environmental Protection (“DEP”), WVAWC took immediate steps to gather more information about MCHM,
augment its treatment process as a precaution, and begin consultations with federal, state and local public health
officials. As soon as possible after it was determined that the augmented treatment process would not fully
remove the MCHM, a joint decision was reached in consultation with the West Virginia Bureau for Public Health
to issue a “Do Not Use” order for all of its approximately 93,000 customer accounts in parts of nine West
Virginia counties served by the Charleston treatment plant. The order addressed the use of water for drinking,

36

cooking, washing and bathing, but did not affect continued use of water for sanitation and fire protection. Over
the next several days, WVAWC and an interagency team of state and federal officials engaged in extensive
sampling and testing to determine if levels of MCHM were below one part per million (1 ppm), a level that the
U.S. Centers for Disease Control and Prevention (“CDC”) and EPA indicated would be protective of public
health. Beginning on January 13, 2014, based on the results of the continued testing, the Do Not Use order was
lifted in stages to help ensure the water system was not overwhelmed by excessive demand, which could have
caused additional water quality and service issues. By January 18, 2014, none of WVAWC’s customers were
subject to the Do Not Use order, although CDC guidance suggesting that pregnant women avoid consuming the
water until the chemicals were at non-detectable levels remained in place. In addition, based on saved samples
taken on or before January 18, 2014, PPH/DiPPH was no longer detected in the water supply as of January 18,
2014. On February 21, 2014, WVAWC announced that all points of testing throughout its water distribution
system indicated that levels of MCHM were below 10 parts per billion (10 ppb). The interagency team
established 10 ppb as the “non-detect” level of MCHM in the water distribution system based on the
measurement capabilities of the multiple laboratories used. WVAWC continued to work with laboratories to test
down to below 2 ppb of MCHM and announced on March 3, 2014, that it had cleared the system to below this
level.

To date, 58 lawsuits have been filed against WVAWC with respect to this matter in the United States
District Court for the Southern District of West Virginia or West Virginia Circuit Courts in Kanawha, Boone and
Putnam counties. Fifty-two of the state court cases naming WVAWC, and one case naming both WVAWC and
American Water Works Service Company, Inc. (“AWWSC,” and together with WVAWC and the Company, the
“American Water Defendants”) were removed to the United States District Court for the Southern District of
West Virginia, but are subject to motions to remand the cases back to the state courts and have been consolidated
for the sole purpose of resolving venue issues. Four of the cases pending before the federal district court were
consolidated for purposes of discovery, and an amended consolidated complaint for those cases was filed on
December 9, 2014 by several plaintiffs who allegedly suffered economic losses, loss of use of property and tap
water or other specified adverse consequences as a result of the Freedom Industries spill, on behalf of a purported
class of all persons and businesses supplied with, using, or exposed to water contaminated with Crude MCHM
and provided by WVAWC in Logan, Clay, Lincoln, Roane, Jackson, Boone, Putnam, and Kanawha Counties and
the Culloden area of Cabell County, West Virginia as of January 9, 2014. The consolidated complaint names
several individuals and corporate entities as defendants, including the American Water Defendants. The plaintiffs
seek unspecified damages for alleged business or economic losses; unspecified damages or a mechanism for
recovery to address a variety or alleged costs, loss of use of property, personal injury and other consequences
allegedly suffered by purported class members; punitive damages and certain additional relief, including the
establishment of a medical monitoring program to protect the purported class members from an alleged increased
risk of contracting serious latent disease. The American Water Defendants have each filed an answer to the
consolidated complaint. The Company individually, and AWWSC and WVAWC together, filed motions to
dismiss the consolidated complaint. Briefing on these motions was completed on January 28, 2015.

Additionally, investigations with respect to the matter have been initiated by the Chemical Safety Board, the

U.S. Attorney’s Office for the Southern District of West Virginia, the West Virginia Attorney General, and the
Public Service Commission of West Virginia (the “PSC”). As a result of the U.S. Attorney’s Office investigation,
on December 17, 2014, four former Freedom Industries officers (three of whom also were former owners of
Freedom Industries), were indicted for, among other things, negligent discharge of a pollutant in violation of the
federal Clean Water Act. These executives are also facing additional federal charges resulting from a 13-count
superseding indictment issued by a grand jury on January 21, 2015. In addition, information charges were filed
against Freedom Industries for, among other things, negligent discharge of a pollutant in violation of the Clean
Water Act, and against the former plant manager of Freedom Industries’ Elk River facility and one of the
individuals responsible for environmental compliance at Freedom Industries for violating the Clean Water Act.

On May 21, 2014, the PSC issued an Order initiating a General Investigation into certain matters relating to
WVAWC’s response to the Freedom industries spill. Three parties have intervened in the proceeding, including

37

the Consumer Advocate Division of the PSC and two attorney-sponsored groups, including one sponsored by
some of the plaintiffs’ counsel involved in the civil litigation described above. WVAWC has filed testimony
regarding its response to the spill and is subject to discovery from PSC staff and the intervenors as part of the
General Investigation. Several disputes have arisen between the WVAWC and the intervenors regarding, among
other things, the scope of the discovery and the maintenance of confidentiality with regard to certain WVAWC
emergency planning documents. In addition, the intervenors and PSC staff filed expert testimony in support of
their assertions that WVAWC did not act reasonably with respect to the Freedom Industries spill, and WVAWC
has asserted that some of the testimony is outside the scope of the PSC proceeding. The PSC has deferred setting
a revised procedural schedule and has not set a final hearing date on the matter.

The Company, WVAWC and the other Company-affiliated entities named in any of the lawsuits believe that

WVAWC has responded appropriately to, and has no responsibility for, the Freedom Industries spill and the
Company, WVAWC and other Company-affiliated entities named in any of the lawsuits have valid, meritorious
defenses to the lawsuits. The Company, WVAWC and the other Company affiliated entities intend to vigorously
contest the lawsuits. Nevertheless, an adverse outcome in one or more of the lawsuits could have a material
adverse effect on the Company’s financial condition, results of operations, cash flows, liquidity and reputation.
Moreover, WVAWC and the Company are unable to predict the outcome of the ongoing government
investigations or any legislative initiatives that might affect water utility operations.

General

Periodically, the Company is involved in other proceedings or litigation arising in the ordinary course of
business. We do not believe that the ultimate resolution of these matters will materially affect the Company’s
financial position or results of operations. However, litigation and other proceedings are subject to many
uncertainties, and the outcome of individual matters is not predictable with assurance. It is possible that some
litigation and other proceedings could be decided unfavorably to us, and that any such unfavorable decisions
could have a material adverse effect on the Company’s business, financial condition, results of operations, and
cash flows.

ITEM 4. Mine Safety Disclosures

Not applicable

38

PART II

ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER

MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES

Since April 23, 2008, our common stock has traded on the NYSE under the symbol “AWK.” As of

February 19, 2015, there were 179,787,780 shares of common stock outstanding and approximately 2,150 record
holders of common stock. Holders of the Company’s common stock are entitled to receive dividends when they
are declared by the Board of Directors. When dividends on common stock are declared, they are usually paid in
March, June, September and December. Future dividends are not guaranteed by the Company and will be
dependent on future earnings, financial requirements, contractual provisions of debt agreements and other
relevant factors.

The following table sets forth the per-share range of the high and low closing sales prices of our common

stock as reported on the NYSE and the cash dividends paid and declared per share for the years ended
December 31, 2014 and 2013.

2014

2013

First
Quarter

Second
Quarter

Third
Quarter

Fourth
Quarter

Year

First
Quarter*

Second
Quarter

Third
Quarter

Fourth
Quarter

Year

Dividends paid per

common share . . . . $ 0.28 $ 0.31 $ 0.31 $ 0.31 $ 1.21

$ 0.00

$ 0.28 $ 0.28 $ 0.28 $ 0.84

Dividend declared per

common share . . . . $ 0.00 $ 0.31 $ 0.62 $ 0.31 $ 1.24

$ 0.00

$ 0.28 $ 0.56 $ 0.28 $ 1.12

Price range of

common stock

—High . . . . . . . . $45.56 $49.45 $50.61 $55.86 $55.86
—Low . . . . . . . . . $41.16 $45.16 $46.41 $47.92 $41.16

$41.44
$37.33

$42.74 $43.50 $43.49 $43.50
$39.40 $39.90 $39.13 $37.33

* The dividend that would have normally been paid in the first quarter of 2013 was paid on December 28, 2012

to allow shareholders to take advantage of the existing 2012 tax rates.

In February 2015, our Board of Directors authorized a common stock repurchase program for the specific

purpose of providing a vehicle to minimize share dilution that occurs through its dividend reinvestment,
employee stock purchase and executive compensation programs. The program will allow the Company to
purchase up to 10 million shares of its outstanding common stock over an unrestricted period of time to manage
dilution.

For information on securities authorized for issuance under our equity compensation see “Item 12—Security

Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.”

ITEM 6. SELECTED FINANCIAL DATA

Statement of operations data: (1)
Operating revenues . . . . . . . . . . . . . . . . . . . .
Operating income . . . . . . . . . . . . . . . . . . . . .
Income from continuing operations . . . . . . .
Income from continuing operations per basic
common share . . . . . . . . . . . . . . . . . . . . . .

Income from continuing operations per

diluted common share . . . . . . . . . . . . . . . .

For the Years Ended December 31,

2014

2013

2012

2011

2010

(In thousands, except per share data)

$3,011,328
$1,002,576
$ 429,841

$2,878,936
$ 948,316
$ 370,844

$2,853,926
$ 924,104
$ 373,602

$2,641,592
$ 801,639
$ 303,472

$2,535,131
$ 728,951
$ 255,451

$

$

$

$

2.40

2.39

39

2.08

2.07

$

$

2.12

2.10

$

$

1.73

1.72

$

$

1.46

1.46

Balance sheet data:
Cash and cash equivalents . . . . . . . . . . . $
Utility plant and property, net of

2014

2013

2012

2011

2010

As of December 31,

(In thousands)

23,080 $

26,964 $

24,433 $

14,207 $

13,112

depreciation . . . . . . . . . . . . . . . . . . . . $12,899,704 $12,244,359 $11,584,944 $10,872,042 $10,241,342
Total assets . . . . . . . . . . . . . . . . . . . . . . $16,130,956 $15,088,142 $14,718,976 $14,776,391 $14,086,246
. . . . . . . $ 5,942,186 $ 5,855,712 $ 5,574,763 $ 5,882,956 $ 5,658,473
Short-term and long-term debt
22,794
Redeemable preferred stock . . . . . . . . . $
Total debt and redeemable preferred

17,151 $

18,827 $

22,036 $

20,511 $

stock . . . . . . . . . . . . . . . . . . . . . . . . . $ 5,959,336 $ 5,874,539 $ 5,595,274 $ 5,904,992 $ 5,681,267
Common stockholders’ equity . . . . . . . $ 4,915,591 $ 4,727,804 $ 4,443,268 $ 4,235,837 $ 4,127,725
Preferred stock without mandatory

redemption requirements . . . . . . . . . . $

4,547
Total stockholders’ equity . . . . . . . . . . . $ 4,915,591 $ 4,727,804 $ 4,444,988 $ 4,240,384 $ 4,132,272

4,547 $

1,720 $

— $

— $

For the Years Ended December 31,

2014

2013

2012

2011

2010

(In thousands, except per share data)

Other data:
Cash flows provided by (used in):
Operating activities . . . . . . . . . . . . . . . . $ 1,097,287
. . . . . . . . . . . . . . $ (1,013,989)
Investing activities (2)
Financing activities (2) . . . . . . . . . . . . . . $
(87,182)
Construction expenditures, included in

investing activities . . . . . . . . . . . . . . . $ (956,119)

Dividends paid per common share (3)
Dividends declared per common

. . $

1.21 $

896,162 $

955,598 $

774,933
(1,053,294) $ (382,356) $ (912,397) $ (746,743)
(37,334)

159,663 $ (563,016) $

105,135 $

808,357 $

(980,252) $ (928,574) $ (924,858) $ (765,636)
0.86

1.21 $

0.90 $

0.84 $

share (4)

. . . . . . . . . . . . . . . . . . . . . . . $

1.24 $

1.12 $

0.98 $

1.13 $

0.86

(1) This information has been restated to reflect the impact of discontinued operations, as applicable. See Note

3 of the Consolidated Financial Statements for additional details on our discontinued operations.

(2) The amount for the year ended December 31, 2012 includes net proceeds from the sale of our Arizona, New
Mexico and Ohio subsidiaries of approximately $561 million, with the majority of it used to pay down
short-term debt. For further information, see “Item 7—Management Discussion and Analysis—
Consolidated Results of Operations.”

(3) 2012 includes one additional dividend payment of $0.25 per common share paid on December 28, 2012 to

shareholders of record as of December 20, 2012 to allow them to take advantage of the existing 2012 tax
rates.
Included in 2011 was a change in the timing of dividend declarations. As a result, five dividend declarations
were made during 2011.

(4)

ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND

RESULTS OF OPERATIONS

The following discussion should be read together with the financial statements and the notes thereto
included elsewhere in this Form 10-K. This discussion contains forward-looking statements that are based on
management’s current expectations, estimates and projections about our business, operations and financial
performance. The cautionary statements made in this Form 10-K should be read as applying to all related
forward-looking statements whenever they appear in this Form 10-K. Our actual results may differ materially

40

from those currently anticipated and expressed in such forward-looking statements as a result of a number of
factors, including those we discuss under “Risk Factors” and elsewhere in this Form 10-K. You should read
“Risk Factors” and “Forward-Looking Statements.”

Executive Overview

General

American Water Works Company, Inc. (herein referred to as “American Water” or the “Company”) is the

largest investor-owned United States water and wastewater utility company, as measured both by operating
revenues and population served. Our approximately 6,400 employees provide drinking water, wastewater and
other water related services to an estimated 15 million people in 47 states and in one Canadian province. Our
primary business involves the ownership of water and wastewater utilities that provide water and wastewater
services to residential, commercial, industrial and other customers. Our Regulated Businesses that provide these
services are generally subject to economic regulation by state regulatory agencies in the states in which they
operate. The federal government and the states also regulate environmental, health and safety and water quality
matters. Our Regulated Businesses provide services in 16 states and serve approximately 3.2 million customers
based on the number of active service connections to our water and wastewater networks. We report the results of
these businesses in our Regulated Businesses segment. We also provide services that are not subject to economic
regulation by state regulatory agencies. We report the results of these businesses in our Market-Based Operations
segment.

In 2014, we continued the execution of our strategic goals. Our commitment to growth through investment
in our regulated infrastructure and expansion of our regulated customer base and our Market-Based Operations,
combined with operational excellence led to continued improvement in regulated operating efficiency, improved
performance of our Market-Based Operations, and enabled us to provide increased value to our customers and
investors. During the year, we focused on growth, addressed regulatory lag, made more efficient use of capital
and improved our regulated operation and maintenance (“O&M”) efficiency ratio.

2014 Financial Results

For the year ended December 31, 2014, we continued to increase net income, while making significant
capital investment in our infrastructure and implementing operational efficiency improvements to keep customer
rates affordable. Highlights of our 2014 operating results compared to 2013 and 2012 include:

Income from continuing operations . . . . . . . . . . . . . . . . . . . . . .

$ 2.39

$ 2.07

$ 2.10

Income (loss) from discontinued operations, net of tax . . . . . . .

$(0.04)

$(0.01)

$(0.09)

Diluted earnings per share . . . . . . . . . . . . . . . . . . . . . . . . .

$ 2.35

$ 2.06

$ 2.01

2014

2013

2012

Continuing Operations

Income from continuing operations included 4 cents per diluted share of costs resulting from the Freedom

Industries chemical spill in West Virginia in 2014 and included 14 cents per diluted share in 2013 related to a
tender offer. Earnings from continuing operations, adjusted for these two items, increased 10%, or 22 cents per
share, mainly due to favorable operating results from our Regulated Businesses segment due to higher revenues
and lower operating expenses, partially offset by higher depreciation expenses. Also contributing to the overall
increase in income from continuing operations was lower interest expense in 2014 compared to the same period
in 2013.

41

Discontinued operations

In the fourth quarter of 2014, we sold our Terratec line of business, which was part of our Market-Based

Operations segment. The loss from discontinued operations, net of tax reflected in the 2014 financial results
includes the loss on the sale, an income tax valuation allowance and the 2014 operating results of the entity prior
to the sale.

Also, as part of our portfolio optimization initiative, the sales of our regulated subsidiaries in Arizona, New
Mexico and Ohio were completed during 2012. Discontinued operations include the gain/loss on sale, as well as
the operating results of these subsidiaries.

See “Consolidated Results of Operations and Variances” and “Segment Results” below for further detailed

discussion of the consolidated results of operations, as well as our business segments. All financial information in
this Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”)
reflects continuing operations, unless otherwise noted. See Note 3 to Consolidated Financial Statements for
further details on our discontinued operations.

Making Efficient Use of Capital

We invested approximately $1 billion and $950 million in Company-funded capital improvements in 2014

and 2013, respectively. These capital investments are needed on an ongoing basis to comply with existing and
new regulations, renew aging treatment and network assets, provide capacity for new growth and ensure system
reliability, security and quality of service. The need for continuous investment presents a challenge as we work to
balance investment needs with customer affordability. In addition, the potential for regulatory lag, or the delay in
recovering operating expenses may impact the level of our capital investments.

Expanding Markets and Developing New Offerings

During 2014, our Regulated Businesses completed the purchase of five regulated water systems, five
regulated wastewater systems and three regulated water and wastewater systems. These acquisitions added
approximately 2,100 water customers and 2,400 wastewater customers to our regulated operations. During 2014,
our Military Services Group within our Market-Based Operations segment was awarded two U.S. military
contracts. In January 2014, it was awarded a contract for operation and maintenance of the water and wastewater
systems at Hill Air Force Base in Utah. In August 2014, the Military Services Group was awarded a contract for
operation and maintenance of the water and wastewater systems at Picatinny Arsenal in New Jersey. During
2014, our Homeowners Services Group (“HOS”) began offering its water and sewer line protection programs in
eight new states. Additionally, Orlando Utilities Commission (“OUC”) awarded HOS a contract to be OUC’s
exclusive provider of service line protection programs. This contract enables HOS to market its water line, sewer
line, in-home plumbing, interior electric, surge, commercial water line and commercial sewer line protection
programs to OUC’s 234,000 customers. In 2014, HOS also launched its interior electric program and continued
to develop new products and services to better meet customer needs.

On November 4, 2014 voters in Haddonfield, New Jersey, Arnold, Missouri and Russiaville, Indiana

approved referendums for us to purchase their water and/or wastewater assets. Following regulatory approval and
financial close, these three acquisitions will add approximately 19,000 customers to the company’s regulated
footprint. Additionally, in February, 2015 our Illinois subsidiary entered into an agreement to purchase the City
of Mt. Vernon’s water and wastewater systems, which serves about 6,600 customer connections.

Continuing Improvement in O&M Efficiency Ratio for our Regulated Businesses

We continued to improve on our O&M efficiency ratio during 2014. Our O&M efficiency ratio was 36.7%

for the year ended December 31, 2014 compared to 38.5% and 40.7% for the years ended December 31, 2013

42

and 2012, respectively. The improvement in our 2014 O&M efficiency ratio in 2014 was principally attributable
to the increase in our Regulated Businesses’ revenues as well as a decrease in adjusted O&M expenses compared
to the same period in 2013.

Our O&M efficiency ratio (a non-GAAP measure) is defined as our regulated operation and maintenance
expense divided by regulated operating revenues, where both O&M expense and operating revenues are adjusted
to eliminate purchased water expense. We also excluded from operating revenues and O&M expenses the impact
from weather and the West Virginia Freedom Industries chemical spill. Additionally, from the O&M expenses,
we exclude the allocable portion of non-O&M support services cost, mainly depreciation and general taxes that
are reflected in the Regulated Businesses segment as O&M costs but for consolidated financial reporting
purposes are categorized within other lines in the Statement of Operations.

Management believes that this calculation better reflects the Regulated Businesses segment’s O&M
efficiency ratio. We evaluate our operating performance using this measure, as it is the primary measure of the
efficiency of our regulated operations. This information is intended to enhance an investor’s overall
understanding of our operating performance. O&M efficiency ratio is not a measure defined under GAAP and
may not be comparable to other companies’ operating measures or deemed more useful than the GAAP
information provided elsewhere in this report. The following table provides a reconciliation between operation
and maintenance expense and operating revenues, as determined in accordance with GAAP, and to those
amounts utilized in the calculation of our O&M efficiency ratio for the years ended December 31, 2014, 2013
and 2012:

43

Regulated O&M Efficiency Ratio (a Non-GAAP Measure)

Total O&M expense . . . . . . . . . . . . . . . . . . . . . .
Less:

O&M expense—Market-Based

For the Years Ended December 31,

2014

2013

2012

$1,349,864

(In thousands)
$1,289,081

$1,329,500

Operations . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . .

O&M expense—Other

289,395
(51,038)

240,610
(56,973)

256,269
(56,755)

Total Regulated O&M expense . . . . . . . . . . . . . .
Less:

Regulated purchased water expense . . . . . .
Allocation of internal O&M costs . . . . . . . .
Impact of West Virginia Freedom

Industries chemical spill . . . . . . . . . . . . .
Estimated impact of weather (mid-point of
range) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Adjusted Regulated O&M expense (a) . . . . . . . .
Total Operating Revenues . . . . . . . . . . . . . . . . . .
Less:

Operating revenues—Market-Based

1,111,507

1,105,444

1,129,986

121,301
38,985

111,119
34,635

110,173
35,067

10,438

—

—

(1,762)

(1,687)

4,700

$ 942,545
$3,011,328

$ 961,377
$2,878,936

$ 980,046
$2,853,926

Operations . . . . . . . . . . . . . . . . . . . . . . . .
Operating revenues—Other . . . . . . . . . . . . .

354,679
(17,680)

302,541
(17,523)

307,366
(17,874)

Total Regulated operating revenues . . . . . . . . . .
Less:

2,674,329

2,593,918

2,564,434

Regulated purchased water expense* . . . . .

121,301

111,119

110,173

Plus:

Impact of West Virginia Freedom

Industries chemical spill . . . . . . . . . . . . .
Estimated impact of weather (mid-point of
range) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1,012

—

—

16,785

15,625

(47,400)

Adjusted Regulated operating revenues (b) . . . .

$2,570,825

$2,498,424

$2,406,861

Regulated O&M efficiency ratio (a)/(b) . . . . . . .

36.7%

38.5%

40.7%

* Note calculation assumes purchased water revenues approximate purchased water expenses.

Addressing Regulatory Lag

In 2014, additional annualized revenues from general rate cases amounting to $43.7 million, including step

increases totaling $5.7 million, became effective. Also, in 2014, we were granted $34.6 million in additional
annualized revenues, assuming constant sales volume, from infrastructure charges in several of our states.

On November 21, 2014, we reached a stipulation and settlement agreement related to our rate case with the

Indiana Office of the Utility Consumers Counselor. This agreement was submitted to the Indiana Utility
Regulatory Commission for consideration. On January 28, 2015, the PUC issued their order which provides
additional annualized revenues totaling $5.1 million effective as of January 29, 2015.

On February 19, 2014, the Company, the Office of Ratepayer Advocate and other intervenors submitted an

amended settlement of $24.0 million that includes a test year 2015 revenue requirement increase of $12.7 million

44

from the July 2013 filing date. The settlement also provides for escalation and attrition adjustments in 2016 and
2017 of $5.0 million and $6.3 million, respectively. The agreement is pending regulatory approval and is subject
to change.

On October 29, 2014, our Tennessee subsidiary filed for additional annualized revenues from infrastructure

charges in the amount of $2.4 million, as adjusted.

In the fourth quarter of 2014, we filed two general rate cases. On November 14, 2014, our Kentucky
subsidiary filed a general wastewater rate case requesting an additional $0.1 million in annualized revenues. On
December 19, 2014, our Maryland subsidiary filed a general rate case requesting an additional $0.8 million in
annualized revenues.

On January 9, 2015, our New Jersey subsidiary filed a general rate case requesting additional annualized

revenues of $66.2 million. Additionally, annualized revenues of $9.4 million and $6.4 million resulting in
infrastructure charges in our New Jersey and Illinois subsidiaries, respectively, became effective in 2015.

In total, as of February 20, 2015, we are awaiting final orders in four states requesting additional annualized

revenues of approximately $91.1 million, for general rate cases, and the $2.4 million in additional annualized
revenues in Tennessee for infrastructure charges.

Other matters

West Virginia Event

On January 9, 2014, a chemical storage tank owned by Freedom Industries, Inc. leaked 4-

methylcyclohexane methanol, or MCHM, and PPH/DiPHH, a mix of polyglycol ethers, into the Elk River near
the WVAWC treatment plant in Charleston, West Virginia. As a result of this event, income after income taxes
for the twelve months ended December 31, 2014 was reduced by $7.0 million or $0.04 per share. See Part I,
Item 3, “Legal Proceedings” in this report for information regarding litigation and an investigation by the Public
Service Commission of West Virginia relating to the Freedom Industries chemical spill. The Company and
WVAWC believe that WVAWC has responded appropriately to, and has no responsibility for, the Freedom
Industries chemical spill, and the Company, WVAWC and other Company affiliates have valid, meritorious
defenses to the lawsuits. Nevertheless, an adverse outcome in one or more of the lawsuits could have a material
adverse effect on our financial condition, results of operations, cash flows, liquidity and reputation. Moreover,
WVAWC and the Company are unable to predict the outcome of the ongoing government investigations or any
legislative initiatives that might affect water utility operations.

2015 and Beyond

Our future results are anchored on five central themes with customers at the center of all we do. These five

central themes are:

Customers

• Our focus continues to concentrate on our customers by achieving customer satisfaction and service
quality targets. In addition, we will continue to balance our infrastructure investment needs with the
affordability impact on customer bills.

Safety

• Our focus continues on driving safety in everything that we do. Our safety focus includes safety of

employees, customers and the public. We have made safety a core value of our company.

45

People

• Our focus on employees and our culture is paramount to our success going forward. We intend to focus
on ensuring we have strong relationships with our union represented employees, effective training and
development and diversity of our workforce.

Growth

• We expect to invest $6 billion over the next five years, with $1.2 billion in 2015, as follows:

• Capital investment to improve infrastructure in our Regulated Businesses of $5.2 billion, with

$1.1 billion expected in 2015.

• Growth from acquisitions in our Regulated Businesses to expand our water and wastewater

customer base of $540 million.

• Growth in our Market-Based businesses from new core growth, expanded markets and new

offerings, and evaluate potential opportunities to assist the shale industry in the delivery of water
to support their processes. We have estimated strategic capital of $230 million.

Technology & Operational Efficiency

• Continued commitment to operational efficiency, technology innovation and environmental
stewardship. We intend to continue to modernize our infrastructure and focus on operational
efficiencies, while bolstering a culture of continuous improvement. We have set a goal to achieve an
O&M efficiency ratio equal to or below 34% by 2020. In regards to environmental sustainability, we
are committed to maximizing our protection of the environment, reducing our carbon and waste
footprints and water lost through leakage.

We are committed to operating our business responsibly and managing our operating and capital costs in a

manner that benefits our customers and produces value for our shareholders. We are committed to an ongoing
strategy that leverages processes and technology innovation to make ourselves more effective and efficient.

46

Consolidated Results of Operations

The following table sets forth our consolidated statement of operations data for the years ended December 31,
2014, 2013 and 2012:

Years Ended December 31,
2013

2012

2014

Operating revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operating expenses

(In thousands, except per share data)
$2,878,936

$3,011,328

$2,853,926

Operation and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(Gain) loss on asset dispositions and purchases . . . . . . . . . . . . . . . .

1,349,864
424,084
236,732
(1,928)

1,289,081
406,717
234,198
624

1,329,500
380,402
220,758
(838)

Total operating expenses, net

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2,008,752

1,930,620

1,929,822

Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1,002,576

948,316

924,104

Other income (expenses)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interest, net
Loss on extinguishment of debt
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Allowance for other funds used during construction . . . . . . . . . . . .
Allowance for borrowed funds used during construction . . . . . . . . .
Amortization of debt expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(297,818)

—
9,440
5,838
(7,026)
(3,196)

(308,164)
(40,583)
12,639
6,377
(6,603)
(4,045)

(310,794)

—
15,592
7,771
(5,358)
(926)

Total other income (expenses)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(292,762)

(340,379)

(293,715)

Income from continuing operations before income taxes . . . . . . . . . . . . .
Provision for income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loss from discontinued operations, net of tax . . . . . . . . . . . . . . . . . . . . .

709,814
279,973

429,841
(6,733)

607,937
237,093

370,844
(1,580)

630,389
256,787

373,602
(15,532)

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ 423,108

$ 369,264

$ 358,070

Other comprehensive income (loss), net of tax:

Change in employee benefit plan funded status, net of tax of

$(29,487), $46,974 and $(16,894), respectively . . . . . . . . . . . . . .

$ (46,119) $

73,472

$ (26,425)

Pension amortized to periodic benefit cost:

Prior service cost, net of tax of $106, $111 and $113,

respectively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Actuarial (gain) loss, net of tax of $(19), $5,697 and $4,668,

respectively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Foreign currency translation adjustment . . . . . . . . . . . . . . . . . . . . . .
Unrealized loss on cash flow hedge, net of tax of $(428) . . . . . . . . .

166

(31)
(458)
(791)

174

8,911
(1,001)
—

176

7,301
434
—

Other comprehensive income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(47,233)

81,556

(18,514)

Comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ 375,875

$ 450,820

$ 339,556

Basic earnings per share: (a)

Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . .

Loss from discontinued operations, net of tax . . . . . . . . . . . . . . . . .

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$

$

$

2.40

$

2.08

$

2.12

(0.04) $

(0.01) $

(0.09)

2.36

$

2.08

$

2.03

47

Diluted earnings per share: (a)

Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Loss from discontinued operations, net of tax . . . . . . . . . . . . . . . . . . . . . .

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Average common shares outstanding during the period

Years Ended December 31,

2014

2013

2012

(In thousands, except per share data)

$

$

$

2.39

$

2.07

$

2.10

(0.04) $

(0.01) $

(0.09)

2.35

$

2.06

$

2.01

Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

178,888

177,814

176,445

Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

179,806

179,056

177,671

Dividends declared per common share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$

1.24

$

1.12

$

0.98

(a) Amounts may not sum due to rounding.

Comparison of consolidated Results of Operations for the Years Ended December 31, 2014 and 2013

Operating revenues. Consolidated operating revenues for the year ended December 31, 2014 increased

$132.4 million, or 4.6%, compared to the same period in 2013. This increase is the result of higher revenues in
our Regulated Businesses of $80.4 million, which was mainly attributable to rate increases, incremental revenues
from surcharges and balancing accounts and acquisitions partially offset by reduced consumption in 2014. Also
contributing to the higher revenue was a $52.1 million increase in our Market-Based Operations segment. The
primary drivers were incremental revenue from contract growth in HOS, and for our military contracts, price
redeterminations and increased construction project activity with the largest increase due to the Fort Polk
wastewater treatment plant project awarded in late 2013. For further information see the respective “Operating
Revenues” discussions within the “Segment Results.”

Operation and maintenance. Consolidated operation and maintenance expense for the year ended
December 31, 2014 increased $60.8 million, or 4.7%, compared to 2013. The increase is primarily due to an
increase in our Market-Based Operations segment of $48.8 million principally as a result of incremental costs
related to the increased activity under our military contracts, corresponding with the increased revenue. Also, our
Regulated Businesses’ costs increased by $6.1 million principally due to increased production costs,
uncollectible expense, maintenance expenses and costs associated with the Freedom Industries chemical spill in
West Virginia partially offset by lower employee-related costs. For further information see the respective
“Operation and Maintenance” discussions within the “Segment Results.”

Depreciation and amortization. Depreciation and amortization expense increased by $17.4 million, or

4.3%, for the year ended December 31, 2014 compared to the same period in the prior year as a result of
additional utility plant placed in service, including our Customer Information and Enterprise Asset Management
systems that were placed into service during the second and fourth quarters of 2013.

Other income (expenses). Other expenses decreased by $47.6 million, or 14.0%, for the year ended

December 31, 2014 compared to the same period in the prior year. This decrease is principally attributable to the
recognition of a pre-tax loss on debt extinguishment in 2013 of $40.6 million in connection with the cash tender
offer for our 6.085% Senior Notes due 2017. Also contributing to the decrease was a reduction in interest
expense resulting from interest savings as a result of our 2014 and 2013 refinancings, offset by a reduction in
allowance for funds used during construction (“AFUDC”) which is mainly attributable to our Customer
Information and Enterprise Asset Management systems being placed into service in the second and fourths
quarters of 2013.

48

Provision for income taxes. Our consolidated provision for income taxes increased $42.9 million, or 18.1%,

to $280.0 million for the year ended December 31, 2014. The effective tax rates for the years ended
December 31, 2014 and 2013 were 39.4% and 39.0%, respectively. The rate for the year ended December 31,
2013 includes a $3.0 million tax benefit associated with a legal structure reorganization within our Market-Based
Operations segment. This strategic restructuring allowed us to utilize state net operating loss carryforwards,
which without the restructuring most likely would not have been utilized prior to their expiration.

Loss from discontinued operations, net of tax. As previously noted, the financial results of our Terratec line

of business within our Market-Based Operations segment was classified as discontinued operations for all
periods presented. The sale of Terratec was completed in the fourth quarter of 2014. The increase in the loss from
discontinued operations, net of tax is primarily related to the after-tax loss recorded on the sale of $2.3 million
and lower operating results in 2014 compared to 2013.

Comparison of consolidated Results of Operations for the Years Ended December 31, 2013 and 2012

Operating revenues. Consolidated operating revenues for the year ended December 31, 2013 increased
$25.0 million, or 0.9%, compared to the same period in 2012. This increase is the result of higher revenues in our
Regulated Businesses of $29.5 million, which was mainly attributable to rate increases partially offset by
decreased consumption, primarily related to weather. For further information see the respective “Operating
Revenues” discussions within the “Segment Results.”

Operation and maintenance. Consolidated operation and maintenance expense for the year ended

December 31, 2013 decreased $40.4 million, or 3.0%, compared to 2012. This change was mainly attributable to
a $24.5 million decrease in our Regulated Businesses’ costs primarily related to a decrease in employee-related
costs, primarily pension and group insurance expense as well as lower preventive maintenance expenses. For
further information see the respective “Operation and Maintenance” discussions within the “Segment Results.”

Depreciation and amortization. Depreciation and amortization expense increased by $26.3 million, or

6.9%, for the year ended December 31, 2013 compared to the same period in the prior year as a result of
additional utility plant placed in service including our business transformation project, which accounted for
$10.8 million of the incremental expense in 2013.

General taxes. General taxes expense, which includes taxes for property, payroll, gross receipts and other
miscellaneous items, increased by $13.4 million, or 6.1%, for the year ended December 31, 2013 compared to the
year ended December 31, 2012. This increase was principally due to incremental taxes in the first half of 2013
associated with the properties acquired in our New York acquisition in the second quarter of 2012. Also, 2012
property taxes were lower due to the recognition of credit adjustments in Indiana and Missouri which reduced
property tax expense in the third quarter of 2012. Lastly, gross receipts taxes were higher in our New Jersey
subsidiary by $3.5 million.

Other income (expenses). Other expenses increased $46.7 million, or 15.9%, for the year ended

December 31, 2013 compared to the same period in the prior year. This increase is principally attributable to the
recognition of a pre-tax loss on debt extinguishment of $40.6 million in connection with the cash tender offer for
our 6.085% Senior Notes due 2017. The loss consisted of a repurchase premium of $39.4 million, transaction
fees of $0.7 million and a write-off of $0.5 million for unamortized debt issuance costs. Also contributing to the
increase was a reduction in allowance for funds used during construction (“AFUDC”) of $4.3 million resulting
from decreased construction activities, compared to the same period in 2012, including the winding down of our
business transformation project.

Provision for income taxes. Our consolidated provision for income taxes decreased $19.7 million, or 7.7%,

to $237.1 million for the year ended December 31, 2013. The effective tax rates for the years ended
December 31, 2013 and 2012 were 39.0% and 40.7%, respectively. The rate for the year ended December 31,
2013 includes a $3.0 million tax benefit associated with a legal structure reorganization within our Market-Based

49

Operations segment. This strategic restructuring allowed us to utilize state net operating loss carryforwards,
which without the restructuring most likely would not have been utilized prior to their expiration.

Loss from discontinued operations, net of tax. As noted above, the financial results of our regulated water

and wastewater systems in Arizona, New Mexico, Texas and Ohio and our Applied Water Management, Inc.
subsidiary within the Market-Based Operations segment have been classified as discontinued operations for all
periods presented. The loss in 2012 is primarily comprised of net losses recorded in connection with the
disposition of our Arizona, New Mexico and Ohio subsidiaries.

Segment Results of Operations

We have two operating segments, which are also our reportable segments: the Regulated Businesses and the

Market-Based Operations. These segments are determined based on how we assess performance and allocate
resources. We evaluate the performance of our segments and allocated resources based on several factors, with
the primary measure being income from continuing operations before income taxes.

Regulated Businesses Segment

The following table summarizes certain financial information for our Regulated Businesses for the periods

indicated:

Operating revenues . . . . . . . . . . . . . . . . . . . . . . .
Operation and maintenance expense . . . . . . . . . .
Operating expenses, net . . . . . . . . . . . . . . . . . . . .
Income from continuing operations before

For the Years Ended December 31,

2014

2013

2012

$2,674,329
1,111,507
1,725,651

(In thousands)
$2,593,918
1,105,444
1,700,052

$2,564,434
1,129,986
1,685,734

income taxes . . . . . . . . . . . . . . . . . . . . . . . . . .

707,449

654,834

649,117

50

Operating Revenues. Our primary business involves the ownership of water and wastewater utilities that

provide services to residential, commercial, industrial and other customers. This business is subject to state
regulation and our results of operations can be impacted significantly by rates authorized by the state regulatory
commissions in the states in which we operate. The table below details additional annualized revenues awarded,
including step increases and assuming a constant volume, resulting from rate authorizations granted in 2014,
2013 and 2012:

State
General Rate Cases:
Pennsylvania (1)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
New Jersey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Kentucky (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Missouri . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Illinois . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Indiana . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
California (3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
West Virginia (4)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Virginia(5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tennessee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Iowa(6)
New York(7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Total—General Rate Cases . . . . . . . . . . . . . . . . . . . . . . . . . .

Years Ended December 31,

2014

2013

2012

(In millions)

$—
—
—
—
—
—
1.9
—
—
—
3.8
—
—

$ 5.7

$26.0
—
6.9
—
—

3.5
8.5
—
—
—
—
0.1

$ —
30.0
—
24.0
17.9
1.9
32.9
—
2.6
5.2
2.8
5.6
0.2

$45.0

$123.1

(1) On December 19, 2013, a rate case settlement was approved with an effective date of January 1, 2014. This

rate increase combined, in part, wastewater and water rates.

(2) Final order was received on October 25, 2013. The increase approximated the interim rates, net of the

reserve that had been recorded since July 27, 2013.

(3) Second and final step increases from the 2012 rate case became effective on April 1, 2013 and April 1,

2014, respectively.

(4) Final order issued on September 26, 2013 by the West Virginia Public Service Commission. New rates were

put into effect October 11, 2013.

(5) The new rates provided additional annualized revenues of $2.3 million in 2012 and $4.3 million in 2011 for
jurisdictional customers, and $0.3 million in 2013 and $0.5 million in 2011 for non-jurisdictional customers,
which are not subject to commission approval.

(6) Effective date of new rates was April 18, 2014. The increase included approximately $2.7 million of interim

rates that were effective May 10, 2013.

(7) Amount includes a $3.0 million increase effective April 1, 2012, with the remainder of $1.4 million and

$1.2 million becoming effective April 1, 2013 and April 1, 2014, respectively.

The effective dates for the more significant increases granted in 2012 were January 1, 2012, April 1, 2012,

May 1, 2012 and October 1, 2012 for our California, Missouri, New Jersey, and Illinois subsidiaries,
respectively.

As previously noted, an increasing number of states are permitting rates to be adjusted outside of a general

rate case for certain costs, such as mechanisms that permit a return on capital investments to replace aging
infrastructure. The following table details additional annualized revenues authorized through infrastructure
surcharge mechanisms which were granted in 2014, 2013 and 2012. As these surcharges are typically rolled into

51

the new base rates and therefore are reset to zero when new base rates are effective, certain of these charges may
also be reflected in the total general rate case amounts awarded in the table above if the order date was following
the infrastructure surcharge filing date:

Infrastructure Charges:
Pennsylvania (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
New Jersey (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Missouri (3)
Indiana (4)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Illinois (5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
New York (6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Total—Infrastructure Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Years Ended December 31,
2012
2013
2014

(In millions)

$ —
17.5
12.7
—
2.1
1.8
0.5

$34.6

$19.8
4.0
7.9
3.9
0.5
—
—

$36.1

$10.5
—
4.2
3.7
—
—
—

$18.4

(1) Quarterly filings made with PUC. $6.7 million, $3.7 million, $2.9 million and $6.5 million effective

October 1, 2013, July 1, 2013, April 1, 2013 and January 1, 2013, respectively. No infrastructure charges in
2014 as a result of general rate case effective January 1, 2014 utilized forecasted test year and therefore
qualifying infrastructure improvements already reflected in rates.

(2) Semi-annual filings made with the PUC. $7.4 million, $10.1 million and $4.0 million effective July 1,

2014, January 1, 2014 and July 1, 2013, respectively.

(3) For 2014, $9.0 million and $3.7 million effective December 31, 2014 and May 30, 2014, respectively. For

2013, $5.4 million effective June 21, 2013 and $2.5 million effective December 14, 2013.

(4) Effective December 18, 2013.
(5) $2.1 million effective January 1, 2014 and $0.5 million effective October 1, 2013.
(6) $0.9 million effective January 1, 2014, $0.7 million effective March 3, 2014 and $0.2 million effective

April 1, 2014.

Comparison of Results of Operations for the Years Ended December 31, 2014 and 2013

Operating revenues increased by $80.4 million, or 3.1%, for the year ended December 31, 2014 compared to

the same period in 2013. The increase in revenues is principally due to incremental revenues of approximately
$80.0 million attributable to rate increases, including infrastructure mechanisms, obtained through rate
authorizations for a number of our operating companies. Additionally, revenues increased by $10.9 million due
to an increase in surcharges and balancing accounts and by approximately $12.6 million attributable to
acquisitions. The most significant contributor to the increase in revenues from acquisitions was Dale Service
Corporation (“Dale”), which was acquired by our Virginia Subsidiary in the fourth quarter of 2013. Partially
offsetting these increases was a decrease in revenues of approximately $27.0 million as a result of lower demand.

52

The following table sets forth the amounts and percentages of Regulated Businesses’ revenues and billed

water sales volume by customer class:

For the Years Ended December 31,

2014

2013

Increase
(Decrease) Percentage

2014

2013

Increase
(Decrease) Percentage

Operating Revenues
(Dollars in thousands)

Billed Water Sales Volume
(Gallons in millions)

Customer Class
Water service

Residential . . . . . $1,515,049 $1,465,174 $ 49,875
29,249
550,124
Commercial . . . .
Industrial
12,895
131,834
. . . . . .
Public and

520,875
118,939

3.4% 176,975 180,976
80,392
5.6% 81,564
37,107
10.8% 39,833

(4,001)
1,172
2,726

(2.2%)
1.5%
7.3%

other . . . . . . . .

333,048

312,369

20,679

6.6% 52,710

51,009

1,701

3.3%

Other water

revenues . . . . .

26,377

17,546

8,831

50.3%

—

—

—

—

Billed water

services . . . . . . . . .

2,556,432

2,434,903

121,529

5.0% 351,082 349,484

1,598

0.5%

Unbilled water

services . . . . . . . . .

(25,419)

30,142

(55,561)

(184.3%)

Total water revenues . . . . .
Wastewater revenues . . . . .
Other revenues . . . . . . . . . .

2,531,013
93,067
50,250

2,465,045
82,831
46,043

65,968
10,236
4,207

$2,674,330 $2,593,919 $ 80,411

2.7%
12.4%
9.1%

3.1%

Water Services—Consistent with the above discussion, water service operating revenues for the year ended
December 31, 2014 totaled $2,531.0 million, a $66.0 million increase, or 2.7%, over the same period of 2013. As
described above, the increases are primarily due to rate increases, infrastructure surcharges, amortization of
balancing accounts and recent acquisitions. Also, it should be noted that the mix between billed revenues and
unbilled revenues has changed. This is principally the result of the implementation of our Customer Information
System (“CIS”) as part of Phase II of our business transformation project. At December 31, 2013, unbilled
revenues were significantly higher than historical levels due to billing delays in certain accounts. During the first
quarter of 2014, we addressed a majority of these delayed billings. Therefore, as a result, the unbilled water
revenues decreased by $55.6 million with corresponding increases in billed revenues.

Wastewater services—Our subsidiaries provide wastewater services in 11 states. Revenues from these
services increased $10.2 million, or 12.4%, compared to the year ended December 31, 2013. The increase was
primarily attributable to incremental revenues resulting from acquisitions, most notably the Dale acquisition in
the fourth quarter of 2013.

Other revenues—Other revenues, which includes such items as reconnection charges, initial application

service fees, certain rental revenues, revenue collection services for others and similar items, increased
$4.2 million, or 9.1%, compared to the year ended December 31, 2013. The increase in revenues for the year
ended December 31, 2014, as compared to the same period in the prior year, was mainly due to $2.4 million in
insurance proceeds for business interruption as a result of Hurricane Sandy in addition to an increase in late
payment fees.

53

Operation and maintenance expense. Operation and maintenance expense increased $6.1 million, or 0.5%,

for the year ended December 31, 2014, compared to the year ended December 31, 2013. Operation and
maintenance expense for 2014 and 2013, by major expense category, was as follows:

For the Years Ended December 31,

2014

2013

Increase
(Decrease)

Percentage

(Dollars in thousands)

Production costs . . . . . . . . . . . . . . . . . . . . . . . . .
Employee-related costs . . . . . . . . . . . . . . . . . . .
Operating supplies and services . . . . . . . . . . . . .
Maintenance materials and supplies . . . . . . . . .
Customer billing and accounting . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other

$ 289,168
429,878
216,154
68,027
61,459
46,821

$ 271,181
455,690
215,702
65,853
52,625
44,393

$ 17,987
(25,812)
452
2,174
8,834
2,428

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$1,111,507

$1,105,444

$ 6,063

6.6%
(5.7%)
0.2%
3.3%
16.8%
5.5%

0.5%

Production costs including fuel and power, purchased water, chemicals and waste disposal costs increased
by $18.0 million, or 6.6%, for 2014 compared to 2013. Production costs by major expense type were as follows:

For the Years Ended December 31,

2014

2013

Increase
(Decrease)

Percentage

Purchased water . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuel and power . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chemicals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Waste disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$121,301
92,011
45,930
29,926

(Dollars in thousands)
$10,182
5,674
(1,971)
4,102

$111,119
86,337
47,901
25,824

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$289,168

$271,181

$17,987

9.2%
6.6%
(4.1%)
15.9%

6.6%

Overall production costs increased for the year ended December 31, 2014 compared to the prior year as a

result of increases in purchased water, fuel and power costs and waste disposal. Partially offsetting these
increases was a decrease in chemicals due to a $1.8 million reversal of chemical expense resulting from a
favorable litigation settlement. The purchased water increases principally reflect increased prices in our
California subsidiary and, to a lesser extent, price increases in our Illinois subsidiary. Fuel and power costs
increased due to higher supplier prices in several of our operating facilities as well as incremental costs as a
result of the Dale acquisition in the fourth quarter of 2013. The increase in waste disposal costs was principally
due to an increase in the amount allowed by a cost recovery mechanism in one of our operating companies and
the Dale acquisition. Also contributing to the increase was incremental costs associated with the Freedom
Industries chemical spill in West Virginia.

Employee-related costs including salaries and wages, group insurance, and pension expense decreased
$25.8 million, or 5.7%, for 2014 compared to 2013. These employee-related costs represented 38.7% and 41.2%
of operation and maintenance expense for 2014 and 2013, respectively, and include the categories shown in the
following table:

For the Years Ended December 31,

2014

2013

Increase
(Decrease)

Percentage

(Dollars in thousands)

Salaries and wages . . . . . . . . . . . . . . . . . . . . . . . . . .
Pensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Group insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$328,329
26,805
55,196
19,548
$429,878

$323,022
48,374
65,872
18,422
$455,690

$ 5,307
(21,569)
(10,676)
1,126
$(25,812)

1.6%
(44.6%)
(16.2%)
6.1%
(5.7%)

54

The overall decrease in employee-related costs for the year ended December 31, 2014, compared to 2013,
was primarily due to a reduction in pension costs and postretirement benefit costs (which is included in group
insurance expenses). These decreases are principally due to the change in assumptions used for the discount rate,
which in turn resulted in decreased contributions. The decrease in contributions occurred at those regulated
operating companies whose costs are recovered based on our funding policy, which is to fund at least the
minimum amount required by the Employee Retirement Income Security Act of 1974. Partially offsetting these
decreases was an increase in salaries and wages expense as a result of annual wage increases and increased
overtime expense attributable to an increased number of main breaks as a result of the harsh winter weather
conditions and increases in severance expense as a result of the restructuring of certain functions, offset by a
reduction in incentive compensation due to a lower than expected payout for the 2013 incentive period as well as
higher capitalization rates as a result of increased capital projects.

Operating supplies and services include expenses for office operation, legal and other professional services,
including transportation expenses, information systems rental charges and other office equipment rental charges.
Overall, these costs remained relatively unchanged with an increase of $0.5 million, or 0.2%, for the year ended
December 31, 2014 compared to the same period in 2013.

For the Years Ended December 31,

2014

2013

Increase
(Decrease)

Percentage

(Dollars in thousands)

Contracted services . . . . . . . . . . . . . . . . . . . . . . . . .
Office supplies and services . . . . . . . . . . . . . . . . . .
Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other

$ 88,466
45,224
19,749
15,339
47,376

$ 93,744
45,272
20,620
15,830
40,236

$(5,278)
(48)
(871)
(491)
7,140

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$216,154

$215,702

$

452

(5.6%)
(0.1%)
(4.2%)
(3.1%)
17.7%

0.2%

The increase in other operating supplies and services was primarily offset by a decrease in contracted
services. Other operating supplies and services increased as a result of a $2.2 million increase in customer
education and communication in California related to community relations and Measure “0” and an $0.8 million
increase in conservation expense as well as the inclusion in 2013 of $1.6 million of insurance proceeds for the
recovery of expenses related to Hurricanes Irene and Sandy and an increase in legal expenses. The decrease in
contracted services is primarily the result of the completion of our business transformation project, consisting of
the roll-out of our Enterprise Asset Management system and CIS, which required the use of additional contracted
services in 2013. These decreases were partially offset by increases resulting from the Freedom Industries
chemical spill in West Virginia.

Maintenance materials and supplies, which include preventive maintenance and emergency repair costs,

increased $2.2 million, or 3.3%, for 2014 compared to 2013.

Maintenance materials and supplies . . . . . . . . . . . . . .

$68,027

(Dollars in thousands)
$2,174

$65,853

3.3%

For the Years Ended December 31,

2014

2013

Increase
(Decrease)

Percentage

The increase for the year ended December 31, 2014, compared to the same period in 2013, is primarily due

to increases in paving, backfilling and other repair costs, most of which are from the higher than normal main
breaks in the first quarter of 2014 due to the abnormally harsh winter weather conditions experienced throughout
our operating areas.

55

Customer billing and accounting expenses increased by $8.8 million, or 16.8%, for 2014 compared to 2013.

For the Years Ended December 31,

2014

2013

Increase
(Decrease)

Percentage

Uncollectible accounts expense . . . . . . . . . . . . . . . . . .
Postage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other

$35,027
13,793
12,639

(Dollars in thousands)
$8,584
1,036
(786)

$26,443
12,757
13,425

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$61,459

$52,625

$8,834

32.5%
8.1%
(5.9%)

16.8%

The increase for 2014 is primarily due to incremental uncollectible expense associated with an increase in

customer accounts receivable attributable to the overall aging of receivables as well as rate increases. We believe
the change in our aging of receivables in 2014 is the result of temporary changes we made in our collection
process in connection with the implementation of our new CIS in 2013, including Phase II which occurred in the
fourth quarter of 2013.

Other operation and maintenance expense includes casualty and liability insurance premiums and regulatory

costs. These costs increased by $2.4 million, or 5.5%, for 2014 compared to 2013.

For the Years Ended December 31,

2014

2013

Increase
(Decrease)

Percentage

Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory expenses . . . . . . . . . . . . . . . . . . . . . . . . . .

$41,067
5,754

(Dollars in thousands)
$ 5,661
(3,233)

$35,406
8,987

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$46,821

$44,393

$ 2,428

16.0%
(36.0%)

5.5%

The increase for the year ended December 31, 2014, compared to the year ended December 31, 2013, is
primarily due to an increase in our expected premiums, principally due to incremental claims associated with the
Freedom Industries chemical spill in West Virginia, net of favorable forecasted experience for existing claims.
These premiums are based upon current facts and circumstances with respect to outstanding claims and are
subject to change as the claims mature. The increase in insurance costs is partially offset by lower regulatory
expenses in one of our operating subsidiaries compared to the same period in the prior year.

Operating expenses. The increase in operating expenses for the year ended December 31, 2014 is

principally due to the higher operation and maintenance expenses explained above and higher depreciation and
amortization expense of $18.2 million. The increase in depreciation and amortization is primarily due to
additional utility plant placed in service, including CIS and our Enterprise Asset Management system.

Comparison of Results of Operations for the Years Ended December 31, 2013 and 2012

Operating revenues increased by $29.5 million, or 1.1%, for the year ended December 31, 2013 compared to

the same period in 2012. The increase in revenues was primarily due to rate increases obtained through rate
authorizations for a number of our operating companies of which the impact was approximately $72.4 million.
Additionally revenues increased by $16.4 million due to increased surcharge and amortization of balancing
accounts. Lastly, revenues were higher by $9.9 million as a result of acquisitions, with the most significant being
the result of our New York acquisition in the second quarter of 2012 (additional four months of revenue in 2013
compared to 2012) and the acquisition of Dale by our Virginia subsidiary in the fourth quarter of 2013. These
increases were partially offset by decreased revenues of approximately $64.5 million as a result of lower demand,
principally driven by the hot and dry weather conditions in the central and northeast portions of the country in
2012 versus cooler and wetter weather conditions in 2013.

56

The following table sets forth the amounts and percentages of Regulated Businesses’ revenues and billed

water sales volume by customer class:

For the Years Ended December 31,

2013

2012

Increase
(Decrease) Percentage

2013

2012

Increase
(Decrease) Percentage

Operating Revenues
(Dollars in thousands)

Billed Water Sales Volume
(Gallons in millions)

Customer Class
Water service

Residential . . . . . $1,465,174 $1,465,803 $ (629)
2,622
520,875
Commercial . . . .
Industrial . . . . . .
(2,963)
118,939
Public and

518,253
121,902

(0.0%) 180,976 188,927
84,226
0.5% 80,392
39,429
(2.4%) 37,107

(7,951)
(3,834)
(2,322)

(4.2%)
(4.6%)
(5.9%)

other . . . . . . . .

312,369

321,593

(9,224)

(2.9%) 51,009

54,202

(3,193)

(5.9%)

Other water

revenues . . . . .

17,546

16,992

554

3.3%

—

—

—

—

Billed water

services . . . . . . . . .

2,434,903

2,444,543

(9,640)

(0.4%) 349,484 366,784 (17,300)

(4.7%)

Unbilled water

services . . . . . . . . .

30,142

4,484

25,658

572.2%

Total water revenues . . . . .
Wastewater revenues . . . . .
Other revenues . . . . . . . . .

2,465,045
82,831
46,043

2,449,027
78,168
42,547

16,018
4,663
3,496

$2,593,919 $2,569,742 $24,177

0.7%
6.0%
8.2%

0.9%

Water Services—Consistent with the above discussion, water service operating revenues for the year ended

December 31, 2013 totaled $2,465.0 million, a $21.3 million increase, or 0.9%, over the same period of 2012.
However, the mix between billed revenues/billed volumes to unbilled revenues/unbilled volumes changed
significantly principally as a result of our CIS implementation. Unbilled revenue increased $25.7 million
compared to the same period in the prior year mainly as a result of delayed invoicing to customers. With the
implementation, we made a decision to increase the level of scrutiny and verification around bills being
generated by the new system, in particular larger and/or more complex bills. As such bills that exceed certain
tolerance levels are being held until verification can be performed. As such, the timing of issuance of bills has
caused a decrease in billed volumes in 2013 when compared to 2012, with a corresponding increase in unbilled
usage. For our residential and commercial customers, we believe that the majority of the decline in billed
volumes was attributable to the weather abnormalities between 2012 and 2013 as well as the implementation of
our new CIS system by our regulated subsidiaries. For the remaining customer classes, we believe the decline in
billed volumes was mainly due to the delay in invoicing the customer as a result of our CIS implementation.

Wastewater services—Our subsidiaries provide wastewater services in ten states. Revenues from these

services increased by $4.7 million, or 6.0%, to $82.8 million for the year ended December 31, 2013, from the
same period of 2012. The increase was primarily attributable to rate increases in our Pennsylvania subsidiary as
well as the Dale acquisition in November, 2013.

Other revenues—Other revenues, which includes such items as reconnection charges, initial application
service fees, certain rental revenues, revenue collection services for others and similar items, increased $3.5
million, or 8.2%, compared to the year ended December 31, 2012. The increase in revenues for the year ended
December 31, 2013, as compared to the same period in the prior year, was mainly due to the additional surcharge
revenues offset by decreases in revenues related to billings for others, reconnection and late fees.

57

Operation and maintenance. Operation and maintenance expense decreased $24.5 million, or 2.2%, for the

year ended December 31, 2013, compared to the year ended December 31, 2012. Operation and maintenance
expense for 2013 and 2012, by major expense category, was as follows:

For the Years Ended December 31,

2013

2012

Increase
(Decrease)

Percentage

(Dollars in thousands)

Production costs . . . . . . . . . . . . . . . . . . . . . . . . .
Employee-related costs . . . . . . . . . . . . . . . . . . .
Operating supplies and services . . . . . . . . . . . . .
Maintenance materials and supplies . . . . . . . . .
Customer billing and accounting . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other

$ 271,181
455,690
215,702
65,853
52,625
44,393

$ 274,775
472,075
210,947
81,062
49,257
41,870

$ (3,594)
(16,385)
4,755
(15,209)
3,368
2,523

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$1,105,444

$1,129,986

$(24,542)

(1.3%)
(3.5%)
2.3%
(18.8%)
6.8%
6.0%

(2.2%)

Production costs including fuel and power, purchased water, chemicals and waste disposal costs decreased
by $3.6 million, or 1.3%, for 2013 compared to 2012. Production costs by major expense type were as follows:

For the Years Ended December 31,

2013

2012

Increase
(Decrease)

Percentage

Purchased water . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuel and power . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chemicals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Waste disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$111,119
86,337
47,901
25,824

$

(Dollars in thousands)
946
(2,945)
(1,433)
(162)

$110,173
89,282
49,334
25,986

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$271,181

$274,775

$(3,594)

0.9%
(3.3%)
(2.9%)
(0.6%)

(1.3%)

Overall, production costs decreased for the year ended December 31, 2013 compared to the prior year as a
result of reductions in chemical and fuel and power costs resulting from decreased usage mainly attributable to
lower consumption in most of our states.

Employee-related costs including salaries and wages, group insurance, and pension expense decreased $16.4

million, or 3.5%, for 2013 compared to 2012. These employee-related costs represented 41.2% and 41.8% of
operation and maintenance expense for 2013 and 2012, respectively, and include the categories shown in the
following table:

For the Years Ended December 31,

2013

2012

Increase
(Decrease)

Percentage

(Dollars in thousands)

Salaries and wages . . . . . . . . . . . . . . . . . . . . . . . . . .
Pensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Group insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$323,022
48,374
65,872
18,422

$326,370
56,299
71,103
18,303

$ (3,348)
(7,925)
(5,231)
119

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$455,690

$472,075

$(16,385)

(1.0%)
(14.1%)
(7.4%)
0.7%

(3.5%)

The overall decrease in employee-related costs was primarily attributable to decreased salaries and wages,

group insurance and pension expense. The decrease in salaries and wages was mainly the result of lower
employee incentive and stock compensation expense of approximately $5.9 million in addition to higher
capitalization rates, due to increased capital investment, and a reduction in headcount partially offset by

58

increased overtime and annual wage increases. The decrease in pension expense was primarily due to decreased
contributions in certain of our regulated operating companies whose costs are recovered based on our funding
policy, which is to fund at least the greater of the minimum amount required by the Employee Retirement
Income Security Act of 1974 or the normal cost. The reduction in group insurance expense is mainly attributable
to higher capitalization rates and reduced headcount.

Operating supplies and services include expenses for office operation, legal and other professional services,
including transportation expenses, information systems rental charges and other office equipment rental charges.
Overall, these costs increased $4.8 million, or 2.3%, for the year ended December 31, 2013 compared to the same
period in 2012.

For the Years Ended December 31,

2013

2012

Increase
(Decrease)

Percentage

Contracted services . . . . . . . . . . . . . . . . . . . . . . . . .
Office supplies and services . . . . . . . . . . . . . . . . . .
Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other

$ 93,744
45,272
20,620
15,830
40,236

(Dollars in thousands)
$ 6,069
(4,082)
(2,297)
(1,113)
6,178

$ 87,675
49,354
22,917
16,943
34,058

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$215,702

$210,947

$ 4,755

6.9%
(8.3%)
(10.0%)
(6.6%)
18.1%

2.3%

The overall increase in operating supplies and services was primarily due to increased contracted services

and higher other operating supplies and services. These increases were mainly due to incremental costs
attributable to the continued maturity of our Enterprise Resource Planning system in conjunction with the
implementation of Phase I and Phase II of our business transformation project. Additionally, contracted services
increased due to the use of contractors for other specific projects. Other increases in the other operating supplies
and services costs are related to a $1.3 million increase in condemnation costs and a $1.2 million increase in
conservation expense as well as the inclusion in 2012 of a $1.0 million reduction in anticipated insurance
recovery of expenses incurred as a result of Hurricane Sandy and a $2.1 million credit adjustment resulting from
the finalization of rate decisions in California and are offset by $1.6 million of insurance proceeds related to
recovery of expenses related to Hurricanes Irene and Sandy received in 2013. The decrease in office supplies and
services is due to cost containment efforts primarily related to employee travel. Transportation costs decreased
due to the reduction of leased vehicles.

Maintenance materials and services, which includes emergency repair as well as costs for preventive

maintenance, decreased $15.2 million, or 18.8%, for 2013 compared to 2012.

Maintenance materials and supplies . . . . . . . . . . . . . .

$65,853

(Dollars in thousands)
$(15,209)

$81,062

(18.8%)

For the Years Ended December 31,

2013

2012

Increase
(Decrease)

Percentage

The decrease of $15.2 million in 2013 is mainly attributable to 2012 including increased preventive

maintenance expenses throughout our regulated subsidiaries, including hydrant and tank painting, meter testing,
pump, tank and well maintenance, and paving costs.

59

Customer billing and accounting expenses increased by $3.4 million, or 6.8%, for 2013 compared to 2012.

For the Years Ended December 31,

2013

2012

Increase
(Decrease)

Percentage

Uncollectible accounts expense . . . . . . . . . . . . . . . . . .
Postage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other

$26,443
12,757
13,425

(Dollars in thousands)
$3,902
63
(597)

$22,541
12,694
14,022

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$52,625

$49,257

$3,368

17.3%
0.5%
(4.3%)

6.8%

The increase in the uncollectible accounts expense was primarily due to an increase in our Regulated
Businesses’ customer accounts receivable attributable to rate increases and an increase in the overall aging of
receivables due to our CIS implementation.

Other operation and maintenance expenses include casualty and liability insurance premiums and regulatory

costs. These costs increased by $2.5 million, or 6.0%, for 2013 compared to 2012.

For the Years Ended December 31,

2013

2012

Increase
(Decrease)

Percentage

Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory expenses . . . . . . . . . . . . . . . . . . . . . . . . . .

$35,406
8,987

(Dollars in thousands)
$ 3,523
(1,000)

$31,883
9,987

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$44,393

$41,870

$ 2,523

11.0%
(10.0%)

6.0%

Insurance costs in 2013 were higher, compared to 2012, primarily due to higher casualty insurance costs as a

result of historical claims experience and retroactive adjustments.

Operating expenses. The increase in operating expenses for the year ended December 31, 2013 is primarily
due to the higher O&M expenses as explained above, as well as higher depreciation and amortization expense of
$26.3 million and higher general tax expense of $12.4 million. The increase in depreciation and amortization is
primarily due to additional utility plant placed in service, including $10.8 million of incremental expense
resulting from the assets placed in service for our business transformation project. The increase in general tax
expense is primarily due to higher property taxes in our New York subsidiary due to a full year of expense in
2013 on properties acquired in the second quarter of 2012 of $5.2 million, the inclusion of property tax
adjustments that reduced expense for our Indiana and Missouri subsidiaries by $4.0 million in 2012, and higher
2013 gross receipts taxes in our New Jersey subsidiary of $3.5 million.

Market-Based Operations Segment

The following table provides certain financial information for our Market-Based Operations segment for the
periods indicated:

Operating revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operation and maintenance expense . . . . . . . . . . . . . . . . . . . . . .
Operating expenses, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Income from continuing operations before income taxes . . . . . .

$354,679
289,395
299,549
57,539

(In thousands)
$302,541
240,610
252,302
53,104

$307,366
256,268
266,005
44,948

For the Years Ended December 31,

2014

2013

2012

60

Comparison of Results of Operations for the Years Ended December 31, 2014 and 2013

Operating revenues. The increase in revenues for the year ended December 31, 2014, compared to the same
period in 2013, is primarily attributable to incremental Military Service Group revenues of $39.4 million mainly
from an increase in construction project activities for our military contracts and an increase in our Homeowners
Services Group (“HOS”) revenues of approximately $16.2 million principally the result of contract growth,
mainly though our New York City contracts, as well as expansion into other geographic areas and price increases
for certain existing customers. Partially offsetting these increases was a reduction of our Contract Operations
Group (ConOp) revenues attributable to the termination of certain municipal and industrial operations and
maintenance contracts. Additionally, included in the 2013 Military Service Group revenues was $5.4 million in
retroactive price redeterminations for several of our military contracts.

Operation and Maintenance. Operation and maintenance expense increased $48.8 million, or 20.3%, for

the year ended December 31, 2014, compared to the year ended December 31, 2013.

The following table provides information regarding categories of operation and maintenance expense for the

periods indicated:

For the Years Ended December 31,

2014

2013

Increase
(Decrease)

Percentage

(Dollars in thousands)

Production costs . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Employee-related costs . . . . . . . . . . . . . . . . . . . . . .
Operating supplies and services . . . . . . . . . . . . . . . .
Maintenance materials and supplies . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other

$ 34,691
62,201
138,531
47,324
6,648

$ 36,753
60,392
97,887
41,107
4,471

$ (2,062)
1,809
40,644
6,217
2,177

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$289,395

$240,610

$48,785

(5.6%)
3.0%
41.5%
15.1%
48.7%

20.3%

As noted in the table above, the primary factor contributing to the overall increase was an increase in
operating supplies and services. This increase is mainly attributable to the increase in construction project
activities under our military contracts and corresponds with the incremental revenues. Another factor
contributing to this increase was the inclusion in 2013 of the release of $3.8 million in loss contract reserves due
to the resolution of certain outstanding issues and uncertainties. Maintenance materials and supplies increased
primarily due to higher HOS repair costs, which is attributable to the increase in the number of contracts.

Operating expense. The increase in operating expenses for the year ended December 31, 2014 is primarily

driven by the increase in operation and maintenance expense explained above.

Comparison of Results of Operations for the Years Ended December 31, 2013 and 2012

Operating revenues. Revenues decreased $4.8 million for the year ended December 31, 2013, compared to

the same period in 2012, primarily due to lower revenues of $14.4 million resulting from the termination of
certain municipal and industrial operations and maintenance contracts, most of which occurred in 2012.
Additionally, revenues from construction project activities associated with military construction contracts
decreased $8.4 million, due to lower levels of work as compared to the prior year. These decreases were offset by
a net increase of $4.0 million from price redeterminations for several of our military contracts as well as an
increase of $16.6 million in our HOS revenues associated with contract growth, most notably in New York City.

Operation and maintenance. Operation and maintenance expense decreased $15.7 million, or 6.1%, for the

year ended December 31, 2013, compared to the year ended December 31, 2012.

61

The following table provides information regarding categories of operation and maintenance expense for the

periods indicated:

For the Years Ended December 31,

2013

2012

Increase
(Decrease)

Percentage

(Dollars in thousands)

Production costs . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Employee-related costs . . . . . . . . . . . . . . . . . . . . . .
Operating supplies and services . . . . . . . . . . . . . . . .
Maintenance materials and supplies . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other

$ 36,753
60,392
97,887
41,107
4,471

$ 42,153
64,711
105,082
36,135
8,188

$ (5,400)
(4,319)
(7,195)
4,972
(3,717)

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$240,610

$256,269

$(15,659)

(12.8%)
(6.7%)
(6.8%)
13.8%
(45.4%)

(6.1%)

As noted in the table above, decreases in operating supplies and services, production costs and employee-

related costs were partially offset by an increase in maintenance materials and supplies. The decrease in
production costs and employee-related costs is mostly due to the termination of certain municipal and industrial
operations and maintenance contracts. The decrease in operating supplies and services is attributable to the
release of $3.8 million in loss contract reserves due to the resolution of certain outstanding issues and
uncertainties. Additionally, 2013 was impacted by decreased construction project activity for our military
contracts and is partially offset by increased HOS contracted services expense as well as higher printing and
postage costs associated with expanding into new markets, including New York City. The increase in
maintenance materials and supplies is primarily due to higher HOS repair costs, which is attributable to new
contracts, an increase in the number of claims, as well as the average cost per claim and is partially offset by the
terminated municipal and industrial operations and maintenance contracts. The decrease in the other category is
mainly due to decreases in uncollectible accounts expense of $3.5 million, which is due to 2012 including
incremental amounts related to terminated contracts in addition to improved collection experience in 2013 for
certain other municipal and industrial operations and maintenance contracts.

Operating expense. The decrease in operating expenses for the year ended December 31, 2013 is primarily

driven by the decrease in operation and maintenance expense, which is explained above.

Liquidity and Capital Resources

We regularly evaluate cash requirements for current operations, commitments, development activities and
capital expenditures. Our business is very capital intensive and requires significant capital resources. A majority
of these capital resources are provided by internally generated cash flows from operations. When necessary, we
obtain additional funds from external sources in the debt and equity capital markets and through bank
borrowings. Our access to external financing on reasonable terms depends on our credit ratings and current
business conditions, including that of the water utility industry in general, as well as conditions in the debt or
equity capital markets. If these business and market conditions deteriorate to the extent that we no longer have
access to the capital markets at reasonable terms, we have access to an unsecured revolving credit facility with
aggregate bank commitments of $1.25 billion. We rely on this revolving credit facility and the capital markets to
fulfill our short-term liquidity needs, to issue letters of credit and to support our commercial paper program.
Disruptions in the credit markets may discourage lenders from extending the terms of such commitments or
agreeing to new commitments. Market disruptions may also limit our ability to issue debt and equity securities in
the capital markets. See “—Credit Facility and Short-Term Debt.” In order to meet our short-term liquidity
needs, we, through AWCC, our financing subsidiary, issue commercial paper, which is supported by the
revolving credit facility. AWCC had no outstanding borrowings and $38.0 million of outstanding letters of credit
under its credit facility as of December 31, 2014. As of December 31, 2014, AWCC had $1.25 billion available
under the credit facility that we could use to fulfill our short-term liquidity needs, to issue letters of credit and

62

support our $450.0 million outstanding commercial paper. We can provide no assurances that our lenders will
meet their existing commitments or that we will be able to access the commercial paper or loan markets in the
future on terms acceptable to us or at all.

In addition, our regulated operating companies receive advances and contributions from customers, home
builders and real estate developers to fund construction necessary to extend service to new areas. Advances for
construction are refundable for limited periods, which vary according to state regulations, as new customers
begin to receive service or other contractual obligations are fulfilled. Amounts which are no longer refundable
are reclassified to contributions in aid of construction. Utility plant funded by advances and contributions is
excluded from the rate base. Generally, we depreciate contributed property and amortize contributions in aid of
construction at the composite rate of the related property. Some of our subsidiaries do not depreciate contributed
property, based on regulatory guidelines.

We use our capital resources, including cash, to (i) fund operating and capital requirements, including
construction expenditures, (ii) pay off maturing debt, (iii) pay dividends, (iv) fund pension and postretirement
welfare obligations and (v) invest in new and existing ventures. We spend a significant amount of cash on
construction projects that we expect to have a long-term return on investment. Additionally, we operate in rate-
regulated environments in which the amount of new investment recovery may be limited, and where such
recovery takes place over an extended period of time, as our recovery is subject to regulatory lag. See
“Business—Regulation—Economic Regulation.” We expect to fund future maturities of long-term debt through
a combination of external debt and to the extent available cash flows from operations. Since we continue to make
investments equal to or greater than our cash flows from operating activities, we have no plans to reduce debt
significantly.

We believe that our ability to access the capital markets, our revolving credit facility and our cash flows
from operations will generate sufficient cash to fund our short-term requirements. We fund liquidity needs for
capital investment, working capital and other financial commitments through cash flows from operations, public
and private debt offerings, commercial paper markets and to the extent necessary, our revolving credit facility.
We believe we have sufficient liquidity and ability to manage our expenditures should there be a disruption of the
capital and credit markets.

In addition, the Company can delay major capital investments or other funding requirements or pursue
financing from other sources to preserve liquidity, if necessary. The Company believes it can rely upon cash
flows from operations to meet its obligations and fund its minimum required capital investments for an extended
period of time.

Cash Flows from Operating Activities

Cash flows from operating activities primarily result from the sale of water and wastewater services and,
due to the seasonality of demand, are generally greater during the third quarter of each fiscal year. Our future
cash flows from operating activities will be affected by, among other things, economic utility regulation;
infrastructure investment; inflation; compliance with environmental, health and safety standards; production
costs; customer growth; declining per customer usage of water; weather and seasonality; and overall economic
conditions.

Cash flows from operating activities have been a reliable, steady source of funding, sufficient to meet
operating requirements, make our dividend payments and fund a portion of our capital expenditure requirements.
We will seek access to debt and equity capital markets to meet the balance of our capital expenditure
requirements as needed. There can be no assurance that we will be able to access such markets successfully on
favorable terms or at all. Operating cash flows can be negatively affected by changes in our rate regulated
environments or changes in our customers’ economic outlook and ability to pay for service in a timely manner.
We can provide no assurance that our customers’ historical payment pattern will continue in the future.

63

The following table provides a summary of the major items affecting our cash flows from operating

activities for the periods indicated:

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add (subtract):
Non-cash activities (1) . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . .
Changes in working capital (2)
Pension and postretirement healthcare

Years Ended December 31,

2014

$ 423,108

2013
(In thousands)
$ 369,264

2012

$ 358,070

722,871
3,503

761,772
(137,374)

688,126
38,812

contributions . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(52,195)

(97,500)

(129,410)

Net cash flows provided by operations . . . . . . . . .

$1,097,287

$ 896,162

$ 955,598

(1)

Includes depreciation and amortization, provision for deferred income taxes, amortization of deferred
investment tax credits, provision for losses on accounts receivable, allowance for other funds used during
construction, (gain) loss on asset dispositions and purchases, pension and non-pension postretirement
benefits expense, stock-based compensation expense and other non-cash items. Details of each component
can be found in the Consolidated Statements of Cash Flows.

(2) Changes in working capital include changes to receivables and unbilled revenues, taxes receivable

(including income taxes), other current assets, accounts payable, taxes accrued (including income taxes),
interest accrued, change in book overdraft and other current liabilities.

Our working capital needs are primarily limited to funding the increase in our customer accounts receivable

and unbilled revenues which is mainly associated with the revenue increase as a result of rate increases in our
Regulated Businesses. We address the timing issue through the aforementioned liquidity funding mechanisms.

The increase in cash flows from operations for the year ended December 31, 2014 compared to the same

period in 2013 is principally due to the improvement in the cash collections of our Regulated Businesses’
accounts receivable, some of which were unbilled at December 31, 2013. Cash collections in 2013 for our
Regulated Businesses’ accounts receivable were slower than historical payment patterns, mainly due to the
implementation of our CIS system in May 2013. We believe the slowdown in collections is the result of the
system implementation and therefore is temporary in nature. We implemented the CIS system in our remaining
Regulated Businesses in October 2013 and we have experienced a similar slowdown in cash collections for these
operating companies in 2014.

The decrease in cash flows from operations for the year ended December 31, 2013 compared to the same

period in 2012 is principally due to changes in working capital, which is related to the aforementioned delays in
billing and slower collections in our accounts receivable in our Regulated Businesses and the change in payables
in 2013, as we were delayed in 2012 in executing payables at normal volumes due to the implementation of
Phase I of our business transformation project. Partially offsetting these working capital decreases was a
reduction in the pension and postretirement healthcare contributions in 2013.

The Company expects to make pension and postretirement benefit contributions to the plan trusts of

$54.5 million in 2015, of which $6.1 million was already made in 2015. In addition, we estimate that
contributions will amount to $55.6 million in 2016, $52.7 million in 2017, $56.7 million in 2018 and $66.3
million in 2019. Actual amounts contributed could change materially from these estimates as a result of changes
in assumptions and actual investment returns.

64

Cash Flows from Investing Activities

Cash flows used in investing activities were as follows for the periods indicated:

Years Ended December 31,
2013

2014

2012

Net capital expenditures . . . . . . . . . . . . . . . . . . .
Proceeds from sale of assets and securities . . . .
Acquisitions . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other investing activities, net (1) . . . . . . . . . . . . .

$ (956,119)
13,841
(8,935)
(62,776)

(In thousands)
$ (980,252)
918
(23,658)
(50,302)

$(928,574)
561,739
(44,560)
29,039

Net cash flows used in investing activities . . . .

$(1,013,989)

$(1,053,294)

$(382,356)

(1)

Includes removal costs from property, plant and equipment retirements, net and net funds released.

Cash flows used in investing activities increased in 2014 compared to 2013 primarily due to an increase in

our capital expenditures for the year ended December 31, 2014 principally as a result of incremental spending
associated with the replacement of our transmission and distribution infrastructure.

Our infrastructure investment plan consists of both infrastructure renewal programs, where we replace
infrastructure as needed, and major capital investment projects, where we construct new water and wastewater
treatment and delivery facilities to meet new customer growth and water quality regulations. Our projected
capital expenditures and other investments are subject to periodic review and revision to reflect changes in
economic conditions and other factors.

While capital expenditures were $956.1 million, total capital investment amounted to $1.0 billion. The
following table provides a summary of our historical capital expenditures related to upgrading our infrastructure
and systems:

Transmission and distribution . . . . . . . . . . . . . . . . . . .
Treatment and pumping . . . . . . . . . . . . . . . . . . . . . . . .
Services, meter and fire hydrants . . . . . . . . . . . . . . . . .
General structures and equipment
. . . . . . . . . . . . . . . .
Business transformation project . . . . . . . . . . . . . . . . . .
Sources of supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wastewater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

For the Years Ended December 31,

2014

2013

2012

$462,706
96,535
170,470
142,193
8,379
30,916
44,920

(In thousands)
$435,449
89,278
178,412
131,446
59,746
50,013
35,908

$343,640
138,072
171,855
104,854
107,049
44,602
18,502

Total capital expenditures . . . . . . . . . . . . . . . . . . . . . .

$956,119

$980,252

$928,574

Capital expenditures for the year ended December 31, 2014, decreased by $24.1 million or 2.5% compared

to 2013, principally due to the completion of Phase I and Phase II of our business transformation project.

Capital expenditures for the year ended December 31, 2013, increased by $51.7 million or 5.6% compared

to 2012, principally due to our continued replacement of transmission and distribution infrastructure,
rehabilitation to storage facilities and dam rehabilitation and increased expenditures related to information
systems, and vehicles. Partially offsetting this increase was reduction in treatment and pumping expenditures due
to the completion of certain water treatment plant projects in 2012 as well as a reduction in our business
transformation expenses also due to completion of Phase I of the project in 2012 and the implementation of a
portion of Phase II in May 2013.

65

One avenue to seek growth is through tuck-ins, by helping commissions with troubled water systems as well

as other acquisitions that are complementary to our existing business and support the continued geographical
diversification and growth of our operations. Generally, acquisitions are funded initially with short-term debt and
later refinanced with the proceeds from long-term debt or equity offerings.

The following provides a summary of the acquisitions and dispositions affecting our cash flows from

investing activities in the years indicated:

2014:

We paid approximately $8.9 million for 13 water and wastewater systems.

We received approximately $1.9 million for the sale of assets and securities.

2013:

We paid approximately $23.7 million for ten water and five wastewater system. These acquisitions added

approximately 30,000 customers to our existing regulated footprint. The largest of these acquisitions was the
acquisition of the stock of a wastewater system in Virginia with approximately 20,000 customers in November
2013 for a purchase price of $5.1 million (net of cash acquired of $6.9 million) plus assumed liabilities.

We received approximately $0.9 million for the sale of assets and securities.

2012:

We paid approximately $44.6 million for numerous regulated water and wastewater systems in New York,

Pennsylvania, Indiana, Missouri and West Virginia, with the largest associated with the acquisition of seven
regulated water systems in New York in May 2012 for a purchase price of $36.7 million plus assumed liabilities.

We received approximately $561.7 million from the sale of our assets and securities, including

$458.9 million associated with the sale of our Arizona, New Mexico and Ohio regulated subsidiaries.

As previously noted, in 2015, we estimate that our total capital plan is $1.2 billion with approximately
$1.1 billion allocated to upgrading our infrastructure and systems, including infrastructure renewal programs and
construction of facilities to meet environmental requirements and new customer growth, and $0.1 billion for
acquisitions and strategic investment purposes. For years in the foreseeable future beyond 2015, we estimate
such investment will be between $1.1 and $1.2 billion per year.

We intend to invest capital prudently to provide essential services to our regulated customer base, while
working with regulators in the various states in which we operate to have the opportunity to earn an appropriate
rate of return on our investment and a return of our investment.

Our investing activities could require considerable capital resources which we have generated through
operations and attained through financing activities. We can provide no assurances that these resources will be
sufficient to meet our expected investment needs and may be required to delay or reevaluate our investment
plans.

Cash Flows from Financing Activities

Our financing activities, primarily focused on funding construction expenditures, include the issuance of
long-term and short-term debt, primarily through AWCC. We intend to access capital markets on a regular basis,
subject to market conditions. In addition, new infrastructure may be funded with customer advances and
contributions for construction (net of refunds). This amounted to $26.3 million, $19.3 million and $31.9 million

66

for the years ended December 31, 2014, 2013 and 2012, respectively. As previously noted AWCC is a wholly-
owned finance subsidiary of the Company. Based on the needs of our regulated subsidiaries and the Company,
AWCC borrows in the capital markets and then, through intercompany loans, provides those borrowings to the
regulated subsidiaries and the Company. The regulated subsidiaries and the Company are obligated to pay their
portion of the respective principal and interest to AWCC in the amount necessary to enable AWCC to meet its
debt service obligations. Because the Company’s borrowings are not a source of capital for the regulated
subsidiaries, the Company is not able to recover the interest charges on the Company’s debt through regulated
water and wastewater rates. As of December 31, 2014, AWCC has made long-term fixed rate loans and
commercial paper loans to our Regulated Businesses amounting to $3.0 billion and $319.2 million, respectively.
Additionally, as of December 31, 2014, AWCC has made long-term fixed rate loans and commercial paper loans
to the Company totaling $979.9 million and $130.8 million to the Company, respectively.

On May 4, 2012, we and AWCC filed a universal shelf registration statement that enabled us to offer and
sell from time to time various types of securities, including common stock, preferred stock and debt securities, all
subject to market demand and ratings status. During 2014, 2013 and 2012, $500 million, $400 million and $300
million, respectively, of debt securities were issued pursuant to this registration statement.

The following long-term debt was issued in 2014:

Company

Type

Rate

Maturity

Amount

AWCC (1) . . . . . . . . . . . . Senior notes—fixed rate
Other subsidiaries (2) . . . Private activity bonds and government

3.40%-4.30% 2025-2042

$500,000

funded debt—fixed rate

0.00%-5.00% 2031-2033

10,474

Total issuances . . . . . . .

$510,474

(1) On August 14, 2014, AWCC closed on senior fixed rate notes. Proceeds from this issuance were used to

refinance commercial paper borrowings and to finance redemptions of long-term debt.

(2) Proceeds from the above issuance were received in 2014 and have been utilized to fund certain specific
projects. $10.0 million of these proceeds are held in trust pending our certification that we have incurred
qualifying capital expenditures. These issuances have been presented as non-cash on the Consolidated
Statements of Cash Flows. Subsequent releases of all or a lesser portion of the funds by the trust are
reflected as the release of restricted funds and are included in the investing activities in the Consolidated
Statements of Cash Flows.

In addition to the above issuances, we also assumed $1.7 million of debt as a result of acquisitions in 2014.

The following long-term debt was retired through optional redemption or payment at maturity during 2014:

Company

Type

Rate

Maturity

Amount

AWCC . . . . . . . . . . . . . . Private activity bonds and government

funded debt—fixed rate
AWCC . . . . . . . . . . . . . . Senior notes—fixed rate
Other subsidiaries (1) . . . Private activity bonds and government

funded debt—fixed rate

Other subsidiaries . . . . . Mandatorily redeemable preferred stock
Other subsidiaries . . . . . Capital lease payments

Total retirements and

redemptions . . . . . . . .

6.00%-6.75% 2018-2032

6.00%

2039

$101,085
59,561

0.00%-5.25% 2014-2041
8.49%-9.18% 2031-2036

78,718
1,650
28

$241,042

(1)

Includes $1.0 million of non-cash redemptions resulting from the use of restricted funds.

67

The following long-term debt was issued in 2013:

Company

Type

Interest Rate

Maturity

Amount
(In thousands)

AWCC (1) . . . . . . . . . . . . Senior notes—fixed rate
AWCC (2) . . . . . . . . . . . . Private activity bonds and

3.85%

2024

$400,000

Other subsidiaries (3) . . . Private activity bonds and

government funded debt—fixed rate

1.59%-2.41% 2031-2033

government funded debt—fixed rate

2.30%-2.90% 2021-2030

Total issuances . . . . . . .

8,122

2,737

$410,859

(1) On November 20, 2013, AWCC closed on 3.85% senior fixed rate notes offering. Proceeds from the

offering were used to refinance commercial paper borrowings.

(2) Proceeds from the above issuance were received in the fourth quarter of 2013 and have been utilized to fund
certain specific projects. $6.7 million of these proceeds are held in trust pending our certification that we
have incurred qualifying capital expenditures. These issuances have been presented as non-cash on the
Consolidated Statements of Cash Flows. Subsequent releases of all or a lesser portion of the funds by the
trust are reflected as the release of restricted funds and are included in the investing activities in the
Consolidated Statements of Cash Flows.

(3) Proceeds from the above issuances were received from Pennsylvania Infrastructure Investment Authority

(“PennVest”) and have been used to fund certain projects.

In addition to the above issuances, we also assumed $12.7 million of debt as a result of acquisitions in 2013,

of which $12.5 million is the result of our Dale Service Corporation stock acquisition in the fourth quarter of
2013.

The following long-term debt was retired through optional redemption or payment at maturity during 2013:

Company

Type

Interest Rate

Maturity

Amount
(In thousands)

AWCC (1) . . . . . . . . . . . . Senior notes—fixed rate
Other subsidiaries (2) . . . Private activity bonds and government

funded debt—fixed rate

Other subsidiaries . . . . . Mortgage bonds—fixed rate
Other subsidiaries . . . . . Mandatory redeemable preferred stock
Other . . . . . . . . . . . . . . . Capital leases & other

Total retirements &

redemptions . . . . . . . .

5.39%-10.00% 2013-2017

$476,638

0.00% -5.50% 2013-2041

6.59%

2013

8.49%-9.18% 2031-2036

17,663
2,000
1,650
359

$498,310

(1) On October 8, 2013, we announced the purchase and retirement through a tender offer of $225.8 million in
aggregate outstanding principal amount of our 6.08% Senior Notes due 2017. On October 8, 2013, we paid
$271.8 million to effect the tender, which, in addition to the principal, included a repurchase premium of
$39.4 million and accrued interest of $6.6 million. Also, in October 2013 and related to the tender, we
recorded transaction fees of $0.7 million and a write-off of $0.5 million for unamortized debt issuance costs.
The redemption was originally financed through commercial paper borrowing.
Includes a $3.6 million of non-cash redemptions resulting from the use of restricted funds.

(2)

On November 1, 2013, we issued notices of redemption for $74.8 million and $75.0 million of outstanding
Senior Notes with an original maturity date of 2038 and interest rates of 8.25% and 10.0%, respectively. These
notes were retired on December 1, 2013.

68

Also on December 21, 2013, an additional $101.0 million with an interest rate of 5.39% in Senior Notes

matured.

The following long-term debt was issued in 2012:

Company

Type

Interest Rate

Maturity

Amount
(In thousands)

AWCC (1) . . . . . . . . . . . . Senior notes—fixed rate
Other subsidiaries (2) . . . Private activity bonds and

4.30%

2042

$300,000

government funded debt—fixed rate

0.00%-5.00% 2025-2041

68,746

Other subsidiaries (3) . . . Private activity bonds and

Other subsidiaries . . . . . Mortgage bonds—fixed rate

4.29%

2022

government funded debt—fixed rate

1.00%-2.76% 2025-2041

Total issuances . . . . . . .

14,730
700

$384,176

(1) The net proceeds from this issuance were used to finance certain redemptions of long-term debt and to fund

the repayment of short-term debt.

(2) Proceeds from these issuances were received from New Jersey Environmental Infrastructure Trust and will
be used to fund certain specific projects. The proceeds are held in trust pending our certification that we
have incurred qualifying expenditures. These issuances have been presented as non-cash on the
Consolidated Statements of Cash Flows. Subsequent releases of all or a lesser portion of the funds by the
Trust are reflected as the release of restricted funds and are included in investing activities in the
Consolidated Statements of Cash Flows.

(3) Proceeds from these issuances were received from the Pennsylvania Infrastructure Investment Authority and

have been used to fund specified projects.

Also, in the second quarter of 2012, and in connection with the acquisition of our additional subsidiaries in
New York, we assumed debt of $25.2 million with coupon rates of 5.00% to 6.00% and maturity dates ranging
from 2015 to 2035. In September 2012, we redeemed $10.9 million of these outstanding bonds with original
maturity dates of 2031 to 2035 and interest rates ranging from 5.00% to 6.00%.

The following long-term debt was retired through optional redemption or payment at maturity during 2012:

Company

Type

Interest Rate

Maturity

Amount
(In thousands)

AWCC . . . . . . . . . . . . . . Senior notes—fixed rate
Other subsidiaries . . . . . Private activity bonds and government

funded debt—fixed rate

Other subsidiaries . . . . . Mortgage bonds—fixed rate
Other subsidiaries . . . . . Mandatory redeemable preferred stock
Other . . . . . . . . . . . . . . . Capital leases & other

Total retirements &

redemptions . . . . . . . .

8.25%

2038

$

10

0.00%-9.60% 2012-2041
6.85%-7.95%
4.60%-9.18% 2013-2036

2012

447,325
24,200
1,549
419

$473,503

Included in the long-term debt redemptions/retirements is $4.2 million related to our previously held Ohio

subsidiary, which was classified in discontinued operations prior to its divestiture.

From time to time and as market conditions warrant, we may engage in long-term debt retirements via

tender offers, open market repurchases or other viable alternatives to strengthen our balance sheets.

In February 2015, our Board of Directors authorized a common stock repurchase program for the specific

purpose of providing a vehicle to minimize share dilution that occurs through its dividend reinvestment,

69

employee stock purchase and executive compensation programs. This program will allow the Company to
purchase up to 10 million shares of its outstanding common stock over an unrestricted period of time to manage
dilution. Under the program, the Company may repurchase its common stock in the open market or through
privately negotiated transactions. The program will be conducted in accordance with Rule 10b-18 of the
Exchange Act, as amended, and to facilitate the purchases, the Company has also entered into with a broker a
Rule 10b5-1 share repurchase plan. By having the Program administered through a Rule 10b5-1 plan, the
Company will be able to repurchase its shares at times when it otherwise might be prevented from doing so under
insider trading laws or because of self-imposed trading blackout periods. Subject to applicable regulations, the
Company may elect to amend or cancel the Program or the Rule 10b5-1 parameters at its discretion.

Credit Facility and Short-Term Debt

The short-term debt balance, consisting of commercial paper, net of discount, amounted to $450.0 million

and $630.3 million at December 31, 2014 and 2013, respectively.

AWCC has entered into an unsecured revolving credit facility with $1.25 billion in aggregate total

commitments from a diversified group of 14 banks with $70.0 million maturing on October 2017 and the
remainder, $1.18 billion, maturing on October 2018. Interest rates on advances under the facility are based on a
credit spread to the Eurodollar rate or base rate with the credit spread of 1.00% through June 2012 and then based
on the higher of AWCC’s Moody’s Investors Service, which we refer to as Moody’s, or Standard & Poor’s
Ratings Services ratings, which we refer to as S&P, credit rating. At current ratings that spread would be 1.00%.
The facility will be principally used to support AWCC’s commercial paper program and to provide up to $150.0
million in letters of credit.

We closely monitor events in the financial markets and the financial institutions associated with this credit
facility. In accordance with the credit agreement, no financial institution can have more than $250.0 million of
the aggregate commitment through the facility expiration date. If any lender defaults in its obligation to fund
advances, the Company may request the other lenders to assume the defaulting lender’s commitment or replace
such defaulting lender by designating an assignee willing to assume the commitment. However, the remaining
lenders have no obligation to assume a defaulting lender’s commitment and we can provide no assurances that
we will be able to replace a defaulting lender.

The following table provides information as of December 31, 2014 and 2013, regarding the respective credit
facility in effect at the time, letters of credit sub-limits and available funds under those revolving credit facilities,
as well as outstanding amounts of commercial paper and outstanding borrowings under the respective facilities:

Credit Facility
Commitment

Available
Credit Facility
Capacity

Letter of Credit
Sublimit

Available
Letter of Credit
Capacity

Outstanding
Commercial
Paper
(Net of Discount)

Credit Line
Borrowings

(In thousands)

December 31, 2014 . . . . . $1,250,000
December 31, 2013 . . . . . $1,250,000

$1,212,104
$1,208,215

$150,000
$150,000

$112,104
$108,215

$449,959
$630,307

$—
$—

AWCC had no outstanding borrowings under the credit facility and $36.5 million of outstanding letters of

credit under this credit facility as of February 19, 2015. Also, as of February 19, 2015, AWCC had
$502.9 million of commercial paper outstanding.

The weighted-average interest rate on short-term borrowings for the years ended December 31, 2014 and

2013 was approximately 0.31% and 0.43%, respectively.

70

Capital Structure

The following table indicates the percentage of our capitalization represented by the components of our

capital structure as of December 31, 2014, 2013 and 2012:

Total common stockholders’ equity . . . . . . . . . . . . . .
Long-term debt and redeemable preferred stock at

redemption value . . . . . . . . . . . . . . . . . . . . . . . . . . .

Short-term debt and current portion of long-term

debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

At
December 31,
2014

At
December 31,
2013

At
December 31,
2012

45%

50%

5%

100%

45%

49%

6%

100%

44%

52%

4%

100%

The changes in the capital structure between periods were mainly attributable to changes in outstanding

commercial paper balances.

Debt Covenants

Our debt agreements contain financial and non-financial covenants. To the extent that we are not in

compliance, we or our subsidiaries may be restricted in our ability to pay dividends, issue new debt or access our
revolving credit facility. For two of our smaller operating companies, we have informed our counterparties that
we will provide only unaudited financial information at the subsidiary level, which resulted in technical non-
compliance with certain of their reporting requirements. We do not believe this change will materially impact us.
Our failure to comply with restrictive covenants under our credit facility could accelerate repayment obligations.
Our long-term debt indentures contain a number of covenants that, among other things, limit the Company from
issuing debt secured by the Company’s assets, subject to certain exceptions.

Certain long-term notes and the revolving credit facility require us to maintain a ratio of consolidated debt

to consolidated capitalization (as defined in the relevant documents) of not more than 0.70 to 1.00. On
December 31, 2014, our ratio was 0.55 to 1.00 and therefore we were in compliance with the covenant.

Security Ratings

Our access to the capital markets, including the commercial paper market, and respective financing costs in

those markets, is directly affected by securities ratings of the entity that is accessing the capital markets. We
primarily access the capital markets, including the commercial paper market, through AWCC. However, we also
issue debt at our regulated subsidiaries, primarily in the form of tax exempt securities or borrowings under state
revolving funds, to lower our overall cost of debt.

On June 2, 2014, Standard & Poor’s Rating Service revised its rating outlook to positive from stable and

affirmed its corporate credit rating of A- on AWCC and American Water and of A2 on AWCC’s short term
rating. On May 29, 2013, Moody’s upgraded its rating outlook for both American Water and AWCC from Baa2
to Baa1 and revised its rating outlook to stable.

The following table shows the Company’s securities ratings as of December 31, 2014:

Securities

Moody’s Investors
Service

Standard & Poor’s
Ratings Service

Senior unsecured debt
. . . . . . . . . . . . . . . . .
Commercial paper . . . . . . . . . . . . . . . . . . . .

Baa1
P2

A-
A2

71

A security rating is not a recommendation to buy, sell or hold securities and may be subject to revision or

withdrawal at any time by the assigning rating agency, and each rating should be evaluated independently of any
other rating. Security ratings are highly dependent upon our ability to generate cash flows in an amount sufficient
to service our debt and meet our investment plans. We can provide no assurances that our ability to generate cash
flows is sufficient to maintain our existing ratings. None of our borrowings are subject to default or prepayment
as a result of the downgrading of these security ratings, although such a downgrading could increase fees and
interest charges under our credit facility.

As part of the normal course of business, we routinely enter into contracts for the purchase and sale of
water, energy, chemicals and other services. These contracts either contain express provisions or otherwise
permit us and our counterparties to demand adequate assurance of future performance when there are reasonable
grounds for doing so. In accordance with the contracts and applicable contract law, if we are downgraded by a
credit rating agency, especially if such downgrade is to a level below investment grade, it is possible that a
counterparty would attempt to rely on such a downgrade as a basis for making a demand for adequate assurance
of future performance, which could include a demand that we provide collateral to secure our obligations. We do
not expect to post any collateral which will have a material adverse impact on the Company’s results of
operations, financial position or cash flows.

Dividends

Our Board of Directors has adopted a dividend practice to distribute to our stockholders a portion of our net

cash provided by operating activities as regular quarterly dividends, rather than retaining that cash for other
purposes. We expect that dividends will be paid quarterly to holders of record approximately 15 days prior to the
distribution date. Since the dividends on our common stock will not be cumulative, only declared dividends will
be paid.

During 2014, 2013 and 2012, we paid $216.4 million, $149.5 million and $213.5 million in dividends,

respectively. For 2014, we paid a dividend of $0.28 per share on March 3 and $0.31 per share on
June 2, September 2 and December 1. In 2013, we paid a dividend of $0.28 per share on
December 2, September 3 and June 3.

For 2012, we paid a dividend of $0.25 per share on December 28, December 3 and September 3 and $0.23
per share on June 1 and March 1. The December 28, 2012 cash dividend payment of $0.25 per share would have
historically been paid in March 2013, however, the Board approved accelerating the payment date to 2012 to take
advantage of the existing 2012 tax rates.

On December 12, 2014, our Board of Directors declared a quarterly cash dividend payment of $0.31 per

share payable on March 2, 2015 to shareholders of record as of February 9, 2015.

Regulatory Restrictions

The issuance by the Company or AWCC of long-term debt or equity securities does not require

authorization of any state PUC if no guarantee or pledge of the regulated subsidiaries is utilized. However, state
PUC authorization is required to issue long-term debt or equity securities at most of our regulated subsidiaries.
Our regulated subsidiaries normally obtain the required approvals on a periodic basis to cover their anticipated
financing needs for a period of time or in connection with a specific financing.

Under applicable law, our subsidiaries can pay dividends only from retained, undistributed or current earnings.

A significant loss recorded at a subsidiary may limit the dividends that the subsidiary can distribute to us.

Insurance Coverage

We carry various property, casualty and financial insurance policies with limits, deductibles and exclusions

that we believe are consistent with industry standards. However, insurance coverage may not be adequate or

72

available to cover unanticipated losses or claims. Additionally, annual policy renewals can be impacted by claims
experience which in turn can impact coverage terms and conditions on a going forward basis. We are self-insured
to the extent that losses are within the policy deductible or exceed the amount of insurance maintained. Such
losses could have a material adverse effect on our short-term and long-term financial condition and our results of
operations and cash flows.

Contractual Obligations and Commitments

We enter into obligations with third parties in the ordinary course of business. These financial obligations,

as of December 31, 2014, are set forth in the table below:

Contractual obligation

Total

Less Than
1 year

1-3 Years

3-5 years

(In thousands)

More Than
5 years

Long-term debt obligations (a) . . . . . . . . . . . . . . . $ 5,456,502 $ 59,446 $ 622,736 $ 617,175 $4,157,145
2,867,176
Interest on long-term debt (b)
. . . . . . . . . . . . . . .
642
Capital lease obligations (c) . . . . . . . . . . . . . . . . .
333
Interest on capital lease obligations (d) . . . . . . . .
81,617
Operating lease obligations (e) . . . . . . . . . . . . . . .
441,206
Purchase water obligations (f) . . . . . . . . . . . . . . .
—
Other purchase obligations (g) . . . . . . . . . . . . . . .
—
Postretirement benefit plans’ obligations (h) . . . .
58,200
Pension plan obligations (h) . . . . . . . . . . . . . . . . .
Preferred stocks with mandatory redemption

4,261,744
885
832
136,712
677,590
126,037
109,800
234,200

303,956
36
116
14,007
55,141
126,037
26,500
28,000

597,636
92
201
22,868
95,111
—
45,700
62,600

492,976
115
182
18,220
86,132
—
37,600
85,400

requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .

17,252

1,650

3,300

3,478

8,824

Interest on preferred stock with mandatory

redemption requirements . . . . . . . . . . . . . . . . .
Other obligations (i) . . . . . . . . . . . . . . . . . . . . . . .

12,606
814,020

1,407
184,032

2,386
144,963

1,802
61,651

7,011
423,374

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $11,848,180 $800,328 $1,597,593 $1,404,731 $8,045,528

Note: The above table reflects only financial obligations and commitments. Therefore, performance obligations
associated with our Market-Based Operations are not included in the above amounts.

(a) Represents sinking fund obligations and debt maturities.
(b) Represents expected interest payments on outstanding long-term debt. Amounts reported may differ from

actual due to future financing of debt.

(c) Represents future minimum payments under noncancelable capital leases.
(d) Represents expected interest payments on noncancelable capital leases.
(e) Represents future minimum payments under noncancelable operating leases, primarily for the lease of motor
vehicles, buildings, land and other equipment including water facilities and systems constructed by partners
under the Public-Private Partnerships described below.

(f) Represents future payments under water purchase agreements for minimum quantities of water.
(g) Represents the open purchase orders as of December 31, 2014, for goods and services purchased in the

ordinary course of business.

(h) Represents contributions expected to be made to pension and postretirement benefit plans for the years 2015

(i)

through 2020.
Includes an estimate of advances for construction to be refunded, capital expenditures estimated to be
required under legal and binding contractual obligations, contracts entered into for energy purchases, a
liability associated with a conservation agreement and service agreements.

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Public-Private Partnerships

West Virginia-American Water Company, which we refer to as WVAWC, has entered into a series of

agreements with various public entities, which we refer to as the Partners, to establish certain joint ventures,
commonly referred to as “public-private partnerships.” Under the public-private partnerships, WVAWC
constructed utility plant, financed by WVAWC, and the Partners constructed utility plant (connected to
WVAWC’s property), financed by the Partners. WVAWC agreed to transfer and convey some of its real and
personal property to the Partners in exchange for an equal principal amount of Industrial Development Bonds,
commonly referred to as IDBs, issued by the Partners under a state Industrial Development Bond and
Commercial Development Act. WVAWC leased back the total facilities, including portions funded by both
WVAWC and the Partners, under leases for a period of 40 years.

WVAWC leased back the transferred facilities under capital leases for a period of 40 years. The leases have

payments that approximate the payments required by the terms of the IDBs. We have presented the transaction
on a net basis in the consolidated financial statements. The carrying value of the transferred facilities, which is
presented within utility plant, was approximately $156.8 million at December 31, 2014.

Performance Obligations

We have entered into agreements for the provision of services to water and wastewater facilities for the

United States military, municipalities and other customers. These military services agreements expire between
2051 and 2064 and have remaining performance commitments as measured by estimated remaining contract
revenues of $2.5 billion at December 31, 2014. The Operations and Maintenance agreements with municipalities
and other customers expire between 2015 and 2048 and have remaining performance commitments as measured
by estimated remaining contract revenue of $865.8 million at December 31, 2014. Some of the Company’s long-
term contracts to operate and maintain a municipality’s, federal government’s or other party’s water or
wastewater treatment and delivery facilities include responsibility for certain major maintenance for some of the
facilities, in exchange for an annual fee.

Critical Accounting Policies and Estimates

The application of critical accounting policies is particularly important to our financial condition and results

of operations and provides a framework for management to make significant estimates, assumptions and other
judgments. Although our management believes that these estimates, assumptions and other judgments are
appropriate, they relate to matters that are inherently uncertain. Accordingly, changes in the estimates,
assumptions and other judgments applied to these accounting policies could have a significant impact on our
financial condition and results of operations as reflected in our consolidated financial statements.

Our financial condition, results of operations and cash flows are impacted by the methods, assumptions and

estimates used in the application of critical accounting policies. Management believes that the areas described
below require significant judgment in the application of accounting policy or in making estimates and
assumptions in matters that are inherently uncertain and that may change in subsequent periods. Our management
has reviewed these critical accounting policies, and the estimates and assumptions regarding them, with our audit
committee. In addition, our management has also reviewed the following disclosures regarding the application of
these critical accounting policies with the audit committee.

Regulatory Accounting

Our regulated utility subsidiaries are subject to regulation by state PUCs and the local governments of the

states in which they operate. As such, we account for these regulated operations in accordance with authoritative
guidance that requires us to reflect the effects of rate regulation in our financial statements. Use of the
authoritative guidance is applicable to utility operations that meet the following criteria (1) third-party regulation
of rates; (2) cost-based rates; and (3) a reasonable assumption that all costs will be recoverable from customers

74

through rates. As of December 31, 2014, we concluded that the operations of our regulated subsidiaries meet the
criteria. If it is concluded in a future period that a separable portion of the business no longer meets the criteria,
we are required to eliminate the financial statement effects of regulation for that part of the business, which
would include the elimination of any or all regulatory assets and liabilities that had been recorded in the
consolidated financial statements. Failure to meet the criteria of the authoritative guidance could materially
impact our consolidated financial statements.

Regulatory assets represent costs that have been deferred to future periods when it is probable that the
regulator will allow for recovery through rates charged to customers. Regulatory liabilities represent revenues
received from customers to fund expected costs that have not yet been incurred. As of December 31, 2014, we
have recorded $1.2 billion of net regulatory assets and $391.8 million of regulatory liabilities within our
consolidated financial statements. See Note 6 of the Notes to Consolidated Financial Statements for further
information regarding the significant regulatory assets and liabilities.

For each regulatory jurisdiction where we conduct business, we continually assess whether the regulatory

assets and liabilities continue to meet the criteria for probable future recovery or settlement. This assessment
includes consideration of factors such as changes in applicable regulatory environments, recent rate orders to
other regulated entities in the same jurisdiction, the status of any pending or potential deregulation legislation and
the ability to recover costs through regulated rates. If subsequent events indicate that the regulatory assets or
liabilities no longer meet the criteria for probable future recovery or settlement, our statement of operations and
financial position could be materially affected.

Goodwill

The Company has recorded $1.2 billion of goodwill at December 31, 2014 and 2013. The Company’s
annual impairment test is performed as of November 30 of each year, in conjunction with the timing of the
completion of the Company’s annual strategic business plan. The Company also undertakes interim reviews
when the Company determines that a triggering event that would more likely than not reduce the fair value of a
reporting unit below its carrying value has occurred.

The Company performs a two-step impairment test to evaluate the carrying value of goodwill for each
reporting unit if qualitative factors indicate that it is more likely than not that the reporting units’ fair values are
less than their carrying values. The step one calculation used to identify potential impairment compares the
estimated fair value for each of the Company’s reporting units to their respective net carrying values, including
goodwill, on the measurement date. If the estimated fair value of any reporting unit is less than such reporting
unit’s carrying value, then step two is performed to measure the amount of the impairment loss (if any) for such
reporting unit.

The step two calculation of the impairment test compares, by reporting unit, the implied fair value of the
goodwill to the carrying value of goodwill. The implied fair value of goodwill is equal to the excess of the fair
value of each reporting unit above the fair value of such reporting unit’s identified assets and liabilities. If the
carrying value of goodwill exceeds the implied fair value of goodwill for any reporting unit, an impairment loss
is recognized in an amount equal to the excess (not to exceed the carrying value of goodwill) for that reporting
unit.

The determination of the fair value of each reporting unit and the fair value of each reporting unit’s assets

and liabilities is performed as of the measurement date using observable market data before and after the
measurement date (if that subsequent information is relevant to the fair value on the measurement date).

After assessing various events and circumstances in 2014, 2013 and 2012, the Company determined that no
qualitative factors were present that would indicate the estimated fair values of its reporting units were less than
the respective carrying values. As such, the Company determined that the two-step goodwill impairment test was
not necessary at November 30, 2014, 2013 and 2012.

75

There can be no assurances that the Company will not be required to recognize an impairment of goodwill

in the future due to market conditions or other factors related to the Company’s performance. These market
events could include a decline over a period of time of the Company’s stock price, a decline over a period of time
in valuation multiples of comparable water utilities, the lack of an increase in the Company’s market price
consistent with its peer companies, or decreases in control premiums. A decline in the forecasted results in our
business plan, such as changes in rate case results or capital investment budgets or changes in our interest rates,
could also result in an impairment charge.

No impairment charge was recorded for the years ended December 31, 2014, 2013 and 2012.

Impairment of Long-Lived Assets

Long-lived assets include land, buildings, equipment and long-term investments. Long-lived assets, other

than investments and land are depreciated over their estimated useful lives, and are reviewed for impairment
whenever changes in circumstances indicate the carrying value of the asset may not be recoverable. Such
circumstances would include items such as a significant decrease in the market value of a long-lived asset, a
significant adverse change in the manner in which the asset is being used or planned to be used or in its physical
condition, or a history of operating or cash flow losses associated with the use of the asset. In addition, changes
in the expected useful life of these long-lived assets may also be an impairment indicator. When such events or
changes occur, we estimate the fair value of the asset from future cash flows expected to result from the use and,
if applicable, the eventual disposition of the assets, and compare that to the carrying value of the asset. If the
carrying value is greater than the fair value, an impairment loss is recognized equal to the amount by which the
asset’s carrying value exceeds its fair value. The key variables that must be estimated include assumptions
regarding sales volume, rates, operating costs, labor and other benefit costs, capital additions, assumed discount
rates and other economic factors. These variables require significant management judgment and include inherent
uncertainties since they are forecasting future events. A variation in the assumptions used could lead to a
different conclusion regarding the realizability of an asset and, thus, could have a significant effect on the
consolidated financial statements.

The long-lived assets of the regulated utility subsidiaries are grouped on a separate entity basis for

impairment testing as they are integrated state-wide operations that do not have the option to curtail service and
generally have uniform tariffs. A regulatory asset is charged to earnings if and when future recovery in rates of
that asset is no longer probable.

The fair values of long-term investments are dependent on the financial performance and solvency of the

entities in which we invest, as well as volatility inherent in the external markets. In assessing potential
impairment for these investments, we consider these factors. If such assets are considered impaired, an
impairment loss is recognized equal to the amount by which the asset’s carrying value exceeds its fair value.

Revenue Recognition

Revenues of the regulated utility subsidiaries are recognized as water and wastewater services are delivered
to customers and include amounts billed to customers on a cycle basis and unbilled amounts based on estimated
usage from the date of the meter reading associated with the latest customer invoice to the end of the accounting
period. Unbilled utility revenues as of December 31, 2014 and 2013 were $220.5 million and $215.7 million,
respectively. Increases in volumes delivered to the utilities’ customers and rate mix due to changes in usage
patterns in customer classes in the period could be significant to the calculation of unbilled revenue. Changes in
the timing of meter reading schedules and the number and type of customers scheduled for each meter reading
date would also have an effect on the estimated unbilled revenue; however, since the majority of our customers
are generally billed on a monthly basis, total operating revenues would remain materially unchanged.

Revenue from Market-Based Operations is recognized as services are rendered. Revenues from certain
construction projects are recognized over the contract term based on the costs incurred to date during the period

76

compared to the total estimated costs over the entire contract. Losses on contracts are recognized during the
period in which the loss first becomes probable and estimable. Revenues recognized during the period in excess
of billings on construction contracts are recorded as unbilled revenue. Billings in excess of revenues recognized
on construction contracts are recorded as other current liabilities on the balance sheet until the recognition criteria
are met. Changes in contract performance and related estimated contract profitability may result in revisions to
costs and revenues and are recognized in the period in which revisions are determined.

Accounting for Income Taxes

Significant management judgment is required in determining the provision for income taxes, primarily due

to the uncertainty related to tax positions taken, as well as deferred tax assets and liabilities, valuation allowances
and the utilization of NOL carryforwards.

In accordance with applicable authoritative guidance, we account for uncertain income tax positions using a
benefit recognition model with a two-step approach, including a more-likely-than-not recognition threshold and a
measurement approach based on the largest amount of tax benefit that is greater than 50% likely of being realized
upon ultimate settlement. If it is not more-likely-than-not that the benefit of the tax position will be sustained on
its technical merits, no benefit is recorded. Uncertain tax positions that relate only to timing of when an item is
included on a tax return are considered to have met the recognition threshold. Management evaluates each
position based solely on the technical merits and facts and circumstances of the position, assuming the position
will be examined by a taxing authority having full knowledge of all relevant information. Significant judgment is
required to determine whether the recognition threshold has been met and, if so, the appropriate amount of
unrecognized tax benefit to be recorded in the consolidated financial statements.

We evaluate the probability of realizing deferred tax assets quarterly by reviewing a forecast of future
taxable income and our intent and ability to implement tax planning strategies, if necessary, to realize deferred
tax assets. We also assess our ability to utilize tax attributes, including those in the form of carryforwards, for
which the benefits have already been reflected in the financial statements. We record valuation allowances for
deferred tax assets when we conclude it is more-likely-than-not such benefit will not be realized in future
periods.

Actual income taxes could vary from estimated amounts due to the future impacts of various items,
including changes in income tax laws, our forecasted financial condition and results of operations, failure to
successfully implement tax planning strategies, as well as results of audits and examinations of filed tax returns
by taxing authorities. While we believe the resulting tax balances as of December 31, 2014 and 2013 are
appropriately accounted for in accordance with the applicable authoritative guidance, the ultimate outcome of tax
matters could result in favorable or unfavorable adjustments to our consolidated financial statements and such
adjustments could be material. See Note 12 of the Notes to Consolidated Financial Statements for additional
information regarding income taxes.

Accounting for Pension and Postretirement Benefits

We maintain noncontributory defined benefit pension plans covering eligible employees of our regulated
utility and shared service operations. Benefits under the plans are based on the employee’s years of service and
compensation. The pension plans have been closed for all employees. The pension plans were closed for most
employees hired on or after January 1, 2006. Union employees hired on or after January 1, 2001 had their
accrued benefit frozen and will be able to receive this benefit as a lump sum upon termination or retirement.
Union employees hired on or after January 1, 2001 and non-union employees hired on or after January 1, 2006
are provided with a 5.25% of base pay defined contribution plan. We also maintain other postretirement benefit
plans, which provide varying levels of medical and life insurance for eligible retirees. These retiree welfare plans
are closed for union employees hired on or after January 1, 2006. The plans had previously closed for non-union
employees hired on or after January 1, 2002. The Company also has several unfunded noncontributory
supplemental non-qualified pension plans that provide additional retirement benefits to certain employees. The

77

Company does not participate in a multiemployer plan. See Note 13 of the Notes to Consolidated Financial
Statements for further information regarding the accounting for the defined benefit pension plans and
postretirement benefit plans. The Company’s pension and postretirement benefit costs are developed from
actuarial valuations. Inherent in these valuations are key assumptions provided by the Company to its actuaries,
including the discount rate and expected long-term rate of return on plan assets. Material changes in the
Company’s pension and postretirement benefit costs may occur in the future due to changes in these assumptions
as well as fluctuations in plan assets. The assumptions are selected to represent the average expected experience
over time and may differ in any one year from actual experience due to changes in capital markets and the overall
economy. These differences will impact the amount of pension and other postretirement benefit expense that the
Company recognizes. The primary assumptions are:

• Discount Rate—The discount rate is used in calculating the present value of benefits, which are based

on projections of benefit payments to be made in the future. The objective in selecting the discount rate
is to measure the single amount that, if invested at the measurement date in a portfolio of high-quality
debt instruments, would provide the necessary future cash flows to pay the accumulated benefits when
due;

• Expected Return on Plan Assets (“EROA”)—Management projects the future return on plan assets

considering prior performance, but primarily based upon the plans’ mix of assets and expectations for
the long-term returns on those asset classes. These projected returns reduce the net benefit costs we
record currently;

• Rate of Compensation Increase—Management projects employees’ pay increases, which are used to

project employees’ pension benefits at retirement;

• Health Care Cost Trend Rate—Management projects the expected increases in the cost of health care;

and

• Mortality—In the determination of year end 2014 projected benefit obligations, Management adopted a
new table based on the Society of Actuaries RP 2014 mortality table including a generational BB-2D
projection scale. The adoption resulted in a significant increase to pension and other postretirement
benefit plans’ projected benefit obligations.

The discount rate assumption, which is determined for the pension and postretirement benefit plans
independently, is subject to change each year, consistent with changes in applicable high-quality, long-term
corporate bond indices. We use an approach that approximates the process of settlement of obligations tailored to
the plans’ expected cash flows by matching the plans’ cash flows to the coupons and expected maturity values of
individually selected bonds. The yield curve was developed for a portfolio containing the majority of United
States-issued AA-graded non-callable (or callable with make-whole provisions) corporate bonds. For each plan,
the discount rate was developed as the level equivalent rate that would yield the same present value as using spot
rates aligned with the projected benefit payments. The discount rate for determining pension benefit obligations
was 4.24%, 5.12% and 4.17% at December 31, 2014, 2013 and 2012, respectively. The discount rate for
determining other post-retirement benefit obligations was 4.24%, 5.10% and 4.16% at December 31, 2014, 2013
and 2012, respectively.

In selecting an expected return on plan assets, we considered tax implications, past performance and
economic forecasts for the types of investments held by the plans. The long-term EROA assumption used in
calculating pension cost was 6.91% for 2014, 7.49% for 2013, and 7.75% for 2012. The weighted average EROA
assumption used in calculating other postretirement benefit costs was 5.87% for 2014, 6.99% for 2013 and 7.41%
for 2012.

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The asset allocations for the Company’s U.S. pension plan at December 31, 2014 and 2013, by asset

category, are as follows:

Asset category

Equity securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fixed income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Real estate investment trusts (“REITs”) . . . . . . . . . . . .

Target
Allocation
2015

52%
40%
6%
2%

2014

51%
41%
6%
2%

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

100%

100%

2013

64%
35%
—

1

100%

Percentage of Plan Assets
at December 31,

The investment policy guidelines of the pension plan require that the fixed income portfolio has an overall

weighted average credit rating of AA or better by Standard & Poor’s and the minimum credit quality for fixed
income securities must be BBB- or better. Up to 20% of the portfolio may be invested in collateralized mortgage
obligations backed by the United States Government.

The Company’s other postretirement benefit plans are partially funded. The asset allocations for the

Company’s other postretirement benefit plans at December 31, 2014 and 2013, by asset category, are as follows:

Asset category

Equity securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fixed income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
REITs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Target
Allocation
2015

30%
70%
—

100%

Percentage of Plan Assets
at December 31,

2014

30%
70%
—

100%

2013

48%
52%
— %

100%

The Company’s investment policy, and related target asset allocation, is evaluated periodically through asset
liability studies. The studies consider projected cash flows of maturity liabilities, projected asset class return risk,
and correlation and risk tolerance.

The pension and postretirement welfare plan trusts investments include debt and equity securities held either
directly or through commingled funds. The trustee for the Company’s defined benefit pension and postretirement
welfare plans uses independent valuation firms to calculate the fair value of plan assets. Additionally, the
Company independently verifies the assets values. Approximately 48.4% of the assets are valued using the
quoted market price for the assets in an active market at the measurement date, while 51.6% of the assets are
valued using other inputs.

In selecting a rate of compensation increase, we consider past experience in light of movements in inflation

rates. Our rate of compensation increase was 3.12% for 2014, 3.15% for 2013 and 3.19% for 2012.

In selecting health care cost trend rates, we consider past performance and forecasts of increases in health

care costs. Our health care cost trend rate used to calculate the periodic cost was 7.00% in 2014 gradually
declining to 5.00% in 2019 and thereafter.

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Assumed health care cost trend rates have a significant effect on the amounts reported for the other
postretirement benefit plans. The health care cost trend rate is based on historical rates and expected market
conditions. A one-percentage-point change in assumed health care cost trend rates would have the following
effects:

Change in Actuarial Assumption

Impact on Other
Postretirement
Benefit Obligation at
December 31, 2014

Impact on 2014
Total Service
and
Interest Cost
Components

(In thousands)

Increase assumed health care cost trend

by 1% . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$105,967

$ 5,943

Decrease assumed health care cost trend

by 1% . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ (86,179)

$(4,887)

We will use a discount rate and EROA of 4.24% and 6.91%, respectively, for estimating our 2015 pension
costs. Additionally, we will use a discount rate and EROA of 4.24% and 5.87%, respectively, for estimating our
2015 other postretirement benefit costs. A decrease in the discount rate or the EROA would increase our pension
expense. Our 2014 and 2013 pension and postretirement costs, including such expenses charged to our
discontinued operations, were $24.1 million and $78.1 million, respectively. The Company expects to make
pension and postretirement benefit contributions to the plan trusts of $54.5 million, $55.6 million, $52.7 million,
$56.7 million and $66.3 million in 2015, 2016, 2017, 2018 and 2019, respectively. Actual amounts contributed
could change significantly from these estimates. The assumptions are reviewed annually and at any interim re-
measurement of the plan obligations. The impact of assumption changes is reflected in the recorded pension and
postretirement benefit amounts as they occur, or over a period of time if allowed under applicable accounting
standards. As these assumptions change from period to period, recorded pension and postretirement benefit
amounts and funding requirements could also change.

New Accounting Standards

The following recently issued accounting standards have been adopted by the Company and have been
included in the consolidated results of operations, financial position or footnotes of the accompanying
Consolidated Financial Statements:

Obligations Resulting from Joint and Several Liability Arrangements

In February 2013, the Financial Accounting Standards Board (“FASB”) issued guidance for the recognition,

measurement and disclosure of obligations resulting from joint and several liability arrangements for which the
total amount of the obligation is fixed at the reporting date. Examples of obligations within the scope of the
updated guidance include debt arrangements, other contractual obligations and settled litigation and judicial
rulings. The update requires an entity to measure obligations resulting from joint and several liability
arrangements for which the total amount of the obligation is fixed at the reporting date as the sum of the
following: (a) the amount the reporting entity agreed to pay on the basis of its arrangement among its co-obligors
and (b) any additional amount the reporting entity expects to pay on behalf of its co-obligors. The updated
guidance also includes additional disclosures regarding the nature and amount of the obligation, as well as other
information about those obligations. The update was effective on a retrospective basis for interim and annual
periods beginning after December 15, 2013, which for the Company was January 1, 2014. The adoption of this
updated guidance did not have an impact on the Company’s results of operations, financial position or cash
flows.

Foreign Currency Matters

In June 2013, the FASB issued guidance for a parent’s accounting for the cumulative translation adjustment

upon derecognition of certain subsidiaries or groups of assets within a foreign entity or of an investment in a

80

foreign entity. The amendments resolve differing views in practice and apply to the release of the cumulative
translation adjustment into net income when a parent either sells a part or all of its investment in a foreign entity
or no longer holds a controlling financial interest in a subsidiary or a business within a foreign entity. The update
was effective prospectively for interim and annual periods beginning after December 15, 2013, which for the
Company was January 1, 2014. The adoption of this updated guidance did not have an impact on the Company’s
results of operations, financial position or cash flows.

The following recently issued accounting standards are not yet required to be adopted by the Company:

Service Concession Arrangements

In January 2014, the FASB issued guidance for an operating entity that enters into a service concession

arrangement with a public sector grantor who controls or has the ability to modify or approve the services that
the operating entity must provide with the infrastructure, to whom it must provide the services and at what price.
The grantor also controls, through ownership or otherwise, any residual interest in the infrastructure at the end of
the term of the arrangement. The guidance specifies that an operating entity should not account for the service
concession arrangement as a lease. The operating entity should refer instead to other accounting guidance to
account for the various aspects of the arrangement. The guidance also specifies that the infrastructure used in the
arrangement should not be recognized as property, plant and equipment of the operating entity. This update
should be applied on a modified retrospective basis to service concession arrangements that exist at the beginning
of an entity’s fiscal year of adoption. This requires the cumulative effect of applying the update to be recognized
as an adjustment to the opening retained earnings balance for the annual period of adoption. The update is
effective for interim and annual periods beginning after December 15, 2014, which for the Company is
January 1, 2015. The adoption of this updated guidance resulted in a decrease to nonutility property and opening
retained earnings of approximately $12 million on January 1, 2015.

Reporting Discontinued Operations

In April 2014, the FASB issued guidance that changes the criteria for determining which disposals can be

presented as discontinued operations and modifies related disclosure requirements. Under the updated guidance,
a discontinued operation is defined as a component or group of components that is disposed of or is classified as
held for sale and represents a strategic shift that has or will have a major effect on an entity’s operations and
financial results. A strategic shift could include a disposal of a major geographical area of operations, a major
line of business, a major equity method investment or other major part of the entity. A component comprises
operations and cash flows that can be clearly distinguished, operationally and for financial reporting purposes,
from the rest of the entity including a reportable segment, an operating segment, a reporting unit, a subsidiary or
an asset group. The update no longer precludes presentation as a discontinued operation if there are operations
and cash flows of the component that have not been eliminated from the reporting entity’s ongoing operations or
if there is significant continuing involvement with a component after its disposal. The updated guidance is
effective on a prospective basis for interim and annual periods on or after December 15, 2014, which for the
Company is January 1, 2015. In general, this guidance is likely to result in fewer disposals of assets qualifying as
discontinued operations, but will ultimately be based on the Company’s future disposal activity.

Revenue from Contracts with Customers

In May 2014, the FASB issued a comprehensive new revenue recognition standard that supersedes most

current revenue recognition guidance, including industry-specific guidance. The core principle of the new
guidance is that a company will recognize revenue when it transfers promised goods or services to customers in
an amount that reflects the consideration to which the company expects to be entitled in exchange for those
goods or services. The guidance is effective for annual and interim periods beginning December 15, 2016, which
for the Company is January 1, 2017. Early adoption is not permitted. The new guidance allows for either full
retrospective adoption, meaning the guidance is applied to all of the periods presented, or modified retrospective

81

adoption, meaning the standard is applied only to the most current period presented in the financial statements.
The Company is evaluating the new guidance, the best transition method and the impact the new standard will
have on its results of operations, financial position or cash flows.

Accounting for Stock-based Compensation with Performance Targets

In June 2014, the FASB issued guidance for the accounting for stock-based compensation tied to
performance targets. The amendments clarify that a performance target that affects vesting of a share-based
payment and that could be achieved after the requisite service period is a performance condition. As a result, the
target is not reflected in the estimation of the award’s grant date fair value and compensation cost would be
recognized over the required service period, if it is probable that the performance condition will be achieved. The
updated guidance may be applied either: (a) prospectively to all awards granted or modified after the effective
date; or (b) retrospectively to all awards with performance targets that are outstanding as of the beginning of the
earliest annual period presented in the financial statements and to all new or modified awards thereafter. The
updated guidance is effective for annual periods and interim periods within those annual periods beginning after
December 15, 2015, which for the Company is January 1, 2016. Early adoption is permitted. The Company is
evaluating the impact the updated guidance will have on its results of operations, financial position or cash flows.

Disclosures of Uncertainties about an Entity’s Ability to Continue as a Going Concern

In August 2014, the FASB issued guidance that explicitly requires an entity’s management to assess the

entity’s ability to continue as a going concern. The new guidance requires an entity to evaluate, at each interim
and annual period, whether there are conditions or events that raise substantial doubt about the entity’s ability to
continue as a going concern within one year after the date the financial statements are issued (or are available to
be issued) and to provide related disclosures, if applicable. The new guidance is effective for annual periods
ending after December 15, 2016 and for interim and annual periods thereafter, which for the Company is
January 1, 2017. Early adoption is permitted. The adoption of this updated guidance is not expected to have a
material impact on results of operations, financial position or cash flows.

Hybrid Financial Instruments Issued in the Form of a Share

In November 2014, the FASB updated the derivatives and hedging guidance requiring issuers of, or
investors in, hybrid financial instruments to determine whether the nature of the host contract is more akin to a
debt instrument or an equity instrument by considering the economic characteristics and risks of the entire hybrid
financial instrument, including the embedded derivative feature that is being evaluated for separate accounting
from the host contract. This update should be applied on a modified retrospective basis to hybrid financial
instruments issued in the form of a share that exist at the beginning of an entity’s fiscal year of adoption. The
updated guidance is effective for annual periods and interim periods within those annual periods beginning after
December 15, 2015, which for the Company is January 1, 2016. Early adoption is permitted. The Company is
evaluating the impact the updated guidance will have on its results of operations, financial position or cash flows.

Extraordinary and Unusual Items

In January 2015, the FASB issued guidance that eliminates the concept of an extraordinary item. As a result,

an entity will no longer segregate an extraordinary item and present it separately from the results of ordinary
operations or separately disclose income taxes or earnings per share information applicable to an extraordinary
item. The presentation and disclosure guidance for items that are unusual in nature or occur infrequently has been
retained and expanded to include items that are both unusual in nature and infrequently occurring. The updated
guidance is effective for annual periods and interim periods within those annual periods beginning after
December 15, 2015, which for the Company is January 1, 2016. Early adoption is permitted. The updated
guidance may be applied prospectively or retrospectively to all periods presented in the financial statements. The
adoption of this updated guidance is not expected to have a material impact on results of operations, financial
position or cash flows.

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ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

We are exposed to market risk associated with changes in commodity prices, equity prices and interest rates.

We are exposed to risks from changes in interest rates as a result of our issuance of variable and fixed rate debt
and commercial paper. We manage our interest rate exposure by limiting our variable rate exposure and by
monitoring the effects of market changes in interest rates. We also have the ability to enter into financial
derivative instruments, which could include instruments such as, but not limited to, interest rate swaps, forward
starting swaps, swaptions and U.S. Treasury lock agreements to manage and mitigate interest rate risk exposure.
As of December 31, 2014, a hypothetical increase of interest rates by 1% associated with our short-term
borrowings would result in a $4.5 million decrease in our pre-tax earnings.

In July 2010, we entered into an interest rate swap agreement with a notional amount of $100.0 million. This

agreement effectively converted the interest on $100.0 million of outstanding 6.085% fixed rate debt maturing
2017 to a variable rate of six-month LIBOR plus 3.422%. We entered into this interest rate swap to mitigate
interest cost at the parent company relating to debt that was incurred by our prior owners and was not used in any
manner to finance the cash needs of our subsidiaries. For the years ended December 31, 2014 and 2013, the
interest rate swap reduced interest expense by $2.3 million and $2.0 million, respectively. As the swap interest
rates are fixed through April 2015, a hypothetical 1% increase in the interest rates associated with the interest
swap agreement would result in a $0.7 million decrease on our pre-tax earnings for the year ended December 31,
2014. This calculation holds all other variables constant and assumes only the discussed changes in interest rates.

Our risks associated with price increases for chemicals, electricity and other commodities are reduced
through contractual arrangements and the ability to recover price increases through rates. Non-performance by
these commodity suppliers could have a material adverse impact on our results of operations, financial position
and cash flows.

The market price of our common stock may experience fluctuations, many of which are unrelated to our
operating performance. In particular, our stock price may be affected by general market movements as well as
developments specifically related to the water and wastewater industry. These could include, among other things,
interest rate movements, quarterly variations or changes in financial estimates by securities analysts and
governmental or regulatory actions. This volatility may make it difficult for us to access the capital markets in
the future through additional offerings of our common stock, regardless of our financial performance, and such
difficulty may preclude us from being able to take advantage of certain business opportunities or meet business
obligations.

We are exposed to credit risk through our water, wastewater and other water-related activities for both our
Regulated Businesses and Market-Based Operations. Our Regulated Businesses serve residential, commercial,
industrial and other customers while our Market-Based Operations engage in business activities with developers,
government entities and other customers. Our primary credit risk is exposure to customer default on contractual
obligations and the associated loss that may be incurred due to the non-payment of customer accounts receivable
balances. Our credit risk is managed through established credit and collection policies which are in compliance
with applicable regulatory requirements and involve monitoring of customer exposure and the use of credit risk
mitigation measures such as letters of credit or prepayment arrangements. Our credit portfolio is diversified with
no significant customer or industry concentrations. In addition, our Regulated Businesses are generally able to
recover all prudently incurred costs including uncollectible customer accounts receivable expenses and collection
costs through rates.

The Company’s retirement trust assets are exposed to the market prices of debt and equity securities.

Changes to the retirement trust asset value can impact the Company’s pension and other benefits expense, funded
status and future minimum funding requirements. Our risk is reduced through our ability to recover pension and
other benefit costs through rates. In addition, pension and other benefits liabilities decrease as fixed income asset
values decrease (fixed income yields rise) since the rate at which we discount pension and other retirement trust
asset future obligations is highly correlated to fixed income yields.

83

We are also exposed to a potential national economic recession or further deterioration in local economic

conditions in the markets in which we operate. The credit quality of our customer accounts receivable is
dependent on the economy and the ability of our customers to manage through unfavorable economic cycles and
other market changes. In addition, as a result of the downturn in the economy and heightened sensitivity of the
impact of additional rate increases on certain customers, there can be no assurances that regulators will grant
sufficient rate authorizations. Therefore our ability to fully recover operating expense, recover our investment
and provide an appropriate return on invested capital made in our Regulated Businesses may be adversely
impacted.

84

ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

Page
Number

Audited Consolidated Financial Statements
Report of Independent Registered Public Accounting Firm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Balance Sheets as of December 31, 2014 and 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Operations and Comprehensive Income for the years ended December 31,

2014, 2013 and 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Cash Flows for the years ended December 31, 2014, 2013 and 2012 . . . . . .
Consolidated Statements of Changes in Stockholders’ Equity for the years ended December 31, 2014,

2013 and 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notes to Consolidated Financial Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

86
87

89
90

92
93

85

Report of Independent Registered Public Accounting Firm

To the Board of Directors and Shareholders of
American Water Works Company, Inc.

In our opinion, the accompanying consolidated balance sheets and the related consolidated statements of
operations and comprehensive income, of cash flows, and of changes in stockholders’ equity present fairly, in all
material respects, the financial position of American Water Works Company, Inc. and Subsidiary Companies at
December 31, 2014 and 2013, and the results of their operations and their cash flows for each of the three years
in the period ended December 31, 2014 in conformity with accounting principles generally accepted in the
United States of America. Also in our opinion, the Company maintained, in all material respects, effective
internal control over financial reporting as of December 31, 2014, based on criteria established in Internal
Control—Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway
Commission (COSO). The Company’s management is responsible for these financial statements, for maintaining
effective internal control over financial reporting and for its assessment of the effectiveness of internal control
over financial reporting, included in Management’s Report on Internal Control over Financial Reporting
appearing under Item 9A. Our responsibility is to express opinions on these financial statements and on the
Company’s internal control over financial reporting based on our integrated audits. We conducted our audits in
accordance with the standards of the Public Company Accounting Oversight Board (United States). Those
standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial
statements are free of material misstatement and whether effective internal control over financial reporting was
maintained in all material respects. Our audits of the financial statements included examining, on a test basis,
evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles
used and significant estimates made by management, and evaluating the overall financial statement presentation.
Our audit of internal control over financial reporting included obtaining an understanding of internal control over
financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and
operating effectiveness of internal control based on the assessed risk. Our audits also included performing such
other procedures as we considered necessary in the circumstances. We believe that our audits provide a
reasonable basis for our opinions.

A company’s internal control over financial reporting is a process designed to provide reasonable assurance
regarding the reliability of financial reporting and the preparation of financial statements for external purposes in
accordance with generally accepted accounting principles. A company’s internal control over financial reporting
includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail,
accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable
assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance
with generally accepted accounting principles, and that receipts and expenditures of the company are being made
only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable
assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the
company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect
misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that
controls may become inadequate because of changes in conditions, or that the degree of compliance with the
policies or procedures may deteriorate.

/s/ PricewaterhouseCoopers LLP
Philadelphia, Pennsylvania
February 24, 2015

86

American Water Works Company, Inc. and Subsidiary Companies

Consolidated Balance Sheets
(In thousands, except per share data)

December 31,
2014

December 31,
2013

ASSETS
Property plant and equipment

Utility plant—at original cost, net of accumulated depreciation of $3,991,680

in 2014 and $3,894,326 in 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Nonutility property, net of accumulated depreciation of $248,341 in 2014 and
$215,083 in 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$12,899,704

$12,244,359

129,592

143,995

Total property, plant and equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13,029,296

12,388,354

Current assets

Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restricted funds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accounts receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Allowance for uncollectible accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unbilled revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Income taxes receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Materials and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Total current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Regulatory and other long-term assets

23,080
13,859
267,053
(34,941)
220,538
2,575
37,190
86,601
—
45,414

661,369

26,964
28,505
241,926
(33,823)
215,725
5,778
32,973
17,722
7,761
28,276

571,807

Regulatory assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restricted funds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Goodwill
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1,153,429
8,958
1,208,043
69,861

858,465
754
1,207,764
60,998

Total regulatory and other long-term assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2,440,291

2,127,981

TOTAL ASSETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$16,130,956

$15,088,142

CAPITALIZATION AND LIABILITIES
Capitalization

Common stock ($0.01 par value, 500,000 shares authorized, 179,462 shares

outstanding in 2014 and 178,379 in 2013) . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paid-in-capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accumulated deficit
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accumulated other comprehensive loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Treasury stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$

1,795
6,301,729
(1,295,549)
(81,868)
(10,516)

$

1,784
6,261,396
(1,495,698)
(34,635)
(5,043)

Total common stockholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4,915,591

4,727,804

Long-term debt

Long-term debt
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redeemable preferred stock at redemption value . . . . . . . . . . . . . . . . . . . .

5,432,744
15,501

5,212,881
17,177

Total capitalization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10,363,836

9,957,862

87

December 31,
2014

December 31,
2013

Current liabilities

Short-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Current portion of long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Taxes accrued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interest accrued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

449,959
61,132
285,800
24,505
56,523
—
363,079

630,307
14,174
264,115
32,166
52,087
3,824
238,860

Total current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1,240,998

1,235,533

Regulatory and other long-term liabilities

Advances for construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deferred investment tax credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accrued pension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accrued postretirement benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

367,693
2,120,739
25,014
391,782
316,368
192,502
37,152

375,729
1,840,697
26,408
373,319
108,542
88,419
38,929

Total regulatory and other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3,451,250

2,852,043

Contributions in aid of construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Commitments and contingencies (See Note 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1,074,872
—

1,042,704

—

TOTAL CAPITALIZATION AND LIABILITIES . . . . . . . . . . . . . . . . . . . . . . . .

$16,130,956

$15,088,142

The accompanying notes are an integral part of these consolidated financial statements.

88

American Water Works Company, Inc. and Subsidiary Companies

Consolidated Statements of Operations and Comprehensive Income
(In thousands, except per share data)

Years Ended December 31,

2014

2013

2012

Operating revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$3,011,328

$2,878,936

$2,853,926

Operating expenses

Operation and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(Gain) loss on asset dispositions and purchases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1,349,864
424,084
236,732
(1,928)

1,289,081
406,717
234,198
624

1,329,500
380,402
220,758
(838)

Total operating expenses, net

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2,008,752

1,930,620

1,929,822

Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1,002,576

948,316

924,104

Other income (expenses)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interest, net
Loss on extinguishment of debt
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Allowance for other funds used during construction . . . . . . . . . . . . . . . . . . . . . . . . . . .
Allowance for borrowed funds used during construction . . . . . . . . . . . . . . . . . . . . . . . .
Amortization of debt expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(297,818)

—
9,440
5,838
(7,026)
(3,196)

(308,164)
(40,583)
12,639
6,377
(6,603)
(4,045)

(310,794)

—
15,592
7,771
(5,358)
(926)

Total other income (expenses)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(292,762)

(340,379)

(293,715)

Income from continuing operations before income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Provision for income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loss from discontinued operations, net of tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

709,814
279,973

429,841
(6,733)

607,937
237,093

370,844
(1,580)

630,389
256,787

373,602
(15,532)

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ 423,108

$ 369,264

$ 358,070

Other comprehensive income (loss), net of tax:

Change in employee benefit plan funded status, net of tax of $(29,487), $46,974 and

$(16,894), respectively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ (46,119) $

73,472

$ (26,425)

Pension amortized to periodic benefit cost:

Prior service cost, net of tax of $106, $111 and $113, respectively . . . . . . . . . . . .
Actuarial (gain) loss, net of tax of $(19), $5,697 and $4,668, respectively . . . . . .
Foreign currency translation adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unrealized loss on cash flow hedge, net of tax of $(428) . . . . . . . . . . . . . . . . . . . . . . . .

166
(31)
(458)
(791)

174
8,911
(1,001)
—

176
7,301
434
—

Other comprehensive income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(47,233)

81,556

(18,514)

Comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ 375,875

$ 450,820

$ 339,556

Basic earnings per share: (a)

Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Loss from discontinued operations, net of tax . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diluted earnings per share: (a)

Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Loss from discontinued operations, net of tax . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Average common shares outstanding during the period

$

$

$

$

$

$

2.40

$

2.08

$

2.12

(0.04) $

(0.01) $

(0.09)

2.36

2.39

$

$

2.08

2.07

$

$

2.03

2.10

(0.04) $

(0.01) $

(0.09)

2.35

$

2.06

$

2.01

Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

178,888

177,814

176,445

Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

179,806

179,056

177,671

Dividends declared per common share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$

1.24

$

1.12

$

0.98

(a) Amounts may not sum due to rounding.

The accompanying notes are an integral part of these consolidated financial statements.

89

American Water Works Company, Inc. and Subsidiary Companies

Consolidated Statements of Cash Flows
(In thousands, except per share data)

CASH FLOWS FROM OPERATING ACTIVITIES

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjustments

Years Ended December 31,
2013

2014

2012

$

423,108

$

369,264

$ 358,070

Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . .
Provision for deferred income taxes . . . . . . . . . . . . . . . . . . . .
Amortization of deferred investment tax credits . . . . . . . . . . .
Provision for losses on accounts receivable . . . . . . . . . . . . . . .
Allowance for other funds used during construction . . . . . . . .
(Gain) loss on asset dispositions and purchases . . . . . . . . . . . .
Pension and non-pension postretirement benefits . . . . . . . . . .
Stock-based compensation expense . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other, net
Changes in assets and liabilities

Receivables and unbilled revenues . . . . . . . . . . . . . . . . .
Taxes receivable, including income taxes . . . . . . . . . . . .
Other current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pension and non-pension postretirement benefit

contributions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Taxes accrued, including income taxes . . . . . . . . . . . . . .
Interest accrued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change in book overdraft . . . . . . . . . . . . . . . . . . . . . . . . .
Other current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . .

424,084
255,573
(1,394)
36,587
(9,440)
(1,928)
24,073
13,043
(17,727)

(61,942)
3,203
(1,858)

(52,195)
(26,137)
(7,895)
4,436
31,677
62,019

407,718
250,500
(1,501)
26,953
(12,639)
925
78,069
12,474
(727)

(79,306)
3,816
672

(97,500)
16,215
(30,182)
(1,723)
(32,120)
(14,746)

381,503
200,440
(1,518)
26,701
(15,592)
(839)
87,289
11,470
(1,328)

(34,528)
(1,922)
(5,223)

(129,410)
(10,572)
48,440
(5,647)
34,172
14,092

Net cash provided by operating activities . . . . . . . . . . . . . . . . . . . .

1,097,287

896,162

955,598

CASH FLOWS FROM INVESTING ACTIVITIES

Capital expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acquisitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Proceeds from sale of assets and securities . . . . . . . . . . . . . . . . . . .
Removal costs from property, plant and equipment retirements,

net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Net funds released . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(956,119)
(8,935)
13,841

(980,252)
(23,658)
918

(928,574)
(44,560)
561,739

(78,175)
15,399

(64,727)
14,425

(57,101)
86,140

Net cash used in investing activities . . . . . . . . . . . . . . . . . . . . . . . .

(1,013,989)

(1,053,294)

(382,356)

90

CASH FLOWS FROM FINANCING ACTIVITIES

Proceeds from long-term debt
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repayment of long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Proceeds from short-term borrowings with maturities greater than
three months . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repayments of short-term borrowings with maturities greater than
three months . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Net short-term borrowings (repayments) with maturities less than

three months . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Proceeds from issuances of employee stock plans and DRIP . . . . .
Advances and contributions for construction, net of refunds of

$21,470 in 2014, $23,351 in 2013 and $17,850 in 2012 . . . . . . .
Change in bank overdraft position . . . . . . . . . . . . . . . . . . . . . . . . . .
Debt issuance costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redemption of preferred stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dividends paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Years Ended December 31,

2014

2013

2012

500,497
(238,371)

404,157
(493,095)

315,430
(471,954)

35,000

221,000

(256,000)

—

—

—

40,652
20,913

139,322
26,351

(211,064)
27,860

26,295
—
(4,593)
(1,650)
(216,354)
6,429

19,251
—
(4,503)
(3,370)
(149,450)

—

31,909
(34,812)
(7,393)
(4,376)
(213,459)
4,843

Net cash provided by (used in) financing activities . . . . . . . . . . . . .

(87,182)

159,663

(563,016)

Net increase (decrease) in cash and cash equivalents . . . . . . . . . . . . . . .
Cash and cash equivalents at beginning of period . . . . . . . . . . . . . . . . . .

(3,884)
26,964

2,531
24,433

10,226
14,207

Cash and cash equivalents at end of period . . . . . . . . . . . . . . . . . . . . . . .

$ 23,080

$ 26,964

$ 24,433

Cash paid during the year for:

Interest, net of capitalized amount . . . . . . . . . . . . . . . . . . . . . . . . . .
Income taxes, net of refunds of $3,668 in 2014, $127 in 2013 and

$ 301,138

$ 317,826

$ 329,331

$766 in 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ 15,917

$

7,788

$

5,352

Non-cash investing activity:

Capital expenditures acquired on account but unpaid as of year

end . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ 185,641

$ 128,902

$ 159,119

Non-cash financing activity:

Advances and contributions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dividends accrued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Long-term debt issued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Long-term debt retired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ 16,235
$ 55,552
9,977
$
1,021
$

$ 17,590
$ 49,909
6,702
$
(3,565)
$

$ 12,279
$
—
$ 68,746
—
$

The accompanying notes are an integral part of these consolidated financial statements.

91

American Water Works Company, Inc. and Subsidiary Companies

Consolidated Statements of Changes in Stockholders’ Equity
(In thousands, except per share data)

Common Stock

Shares

Par
Value

Paid-in
Capital

Accumulated
Deficit

Accumulated
Other
Comprehensive
Loss

Treasury Stock

Shares At Cost

175,664 $1,757 $6,180,558 $(1,848,801) $ (97,677) — $ —
—
358,070

—

—

—

—

—

Preferred
Stock of
Subsidiary
Companies
Without
Mandatory
Redemption
Requirements

Total
Stockholders’
Equity

$ 4,547
—

$4,240,384
358,070

Balance at December 31, 2011

Net income . . . . . . . . . . . . . . .
Direct stock reinvestment and

purchase plan, net of
expense of $14 . . . . . . . . . .

Employee stock purchase

60 —

plan . . . . . . . . . . . . . . . . . .

87

Stock-based compensation

activity . . . . . . . . . . . . . . . .

1,177

Subsidiary preferred stock

redemption . . . . . . . . . . . . .
Other comprehensive loss, net
of tax of $(12,113) . . . . . . .
Dividends . . . . . . . . . . . . . . . .

—

—
—

1

12

—

—
—

Balance at December 31, 2012

Net income . . . . . . . . . . . . . . .
Direct stock reinvestment and

purchase plan, net of
expense of $49 . . . . . . . . . .

Employee stock purchase

plan . . . . . . . . . . . . . . . . . .

111

Stock-based compensation

2,092

3,306

—

—

36,688

(1,168)

—

—
—

—

—

(173,056)

176,988 $1,770 $6,222,644 $(1,664,955) $(116,191) — $ —
—
369,264

—

—

—

—

—

53

1

1

2,122

4,554

—

—

activity . . . . . . . . . . . . . . . .

1,227

12

32,076

(648)

Subsidiary preferred stock

redemption . . . . . . . . . . . . .
Other comprehensive income,
net of tax of $52,782 . . . . .
Dividends . . . . . . . . . . . . . . . .

—

—
—

—

—
—

—

—
—

—

—

(199,359)

Balance at December 31, 2013 . . 178,379 $1,784 $6,261,396 $(1,495,698) $ (34,635)

—

—

—

423,108

Net income . . . . . . . . . . . . . . .
Direct stock reinvestment and

purchase plan, net of
expense of $33 . . . . . . . . . .

Employee stock purchase

plan . . . . . . . . . . . . . . . . . .

Stock-based compensation

activity . . . . . . . . . . . . . . . .
Other comprehensive loss, net
of tax of $(29,828) . . . . . . .
Dividends . . . . . . . . . . . . . . . .

44

102

937

—
—

1

1

9

—
—

2,086

4,821

—

—

33,426

(962)

—

—

—

—

(129)

(5,473)

—
—

—

(221,997)

(47,233) —
—

—

—
—

—

—

—

—
—

2,087

4,822

27,000

(47,233)
(221,997)

Balance at December 31, 2014 . . 179,462 $1,795 $6,301,729 $(1,295,549) $ (81,868)

(261) $(10,516)

$ —

$4,915,591

The accompanying notes are an integral part of these consolidated financial statements.

92

—

—

31

1,046

(31)

(1,046)

—

—

—

2,092

4,353

34,486

—

(18,514) —
—

—

—

—
—

(2,827)

(2,827)

—
—

(18,514)
(173,056)

$ 1,720
—

$4,444,988
369,264

—

—

—

—

(132)

(5,043)

—

—

—

2,123

4,555

26,397

—

81,556 —
—

—

—

—
—

(1,720)

(1,720)

—
—

81,556
(199,359)

(132) $ (5,043)
—

—

$ —
—

$4,727,804
423,108

—

—

—

—

—

—

—

—

—

—

—

—

American Water Works Company, Inc. and Subsidiary Companies

Notes to Consolidated Financial Statements
(In thousands, except per share data)

Note 1: Organization and Operation

American Water Works Company, Inc. (“AWW”) and its subsidiaries (collectively referred to herein as the
“Company”) is the holding company for regulated and market-based subsidiaries throughout the United States of
America and one Canadian province. The regulated subsidiaries provide water and wastewater services as public
utilities in 16 U.S. states. The market-based subsidiaries include various lines of business including Homeowner
Services, which provides water and sewer line protection plans for homeowners; Military Services Group, which
conducts operation and maintenance of water and wastewater systems for military bases; and the Contract
Operations Group, which conducts operation and maintenance of water and wastewater facilities for
municipalities and the food and beverage industry.

Note 2: Significant Accounting Policies

Principles of Consolidation

The accompanying consolidated financial statements include the accounts of AWW and its subsidiaries.

Intercompany balances and transactions between subsidiaries have been eliminated. The Company uses the
equity method to report its investments in joint ventures in which the Company holds a 50% voting interest and
cannot exercise control over the operations and policies of the investments. Under the equity method, the
Company records its interests as an investment and its percentage share of earnings as earnings or losses of
investee.

Use of Estimates

The preparation of consolidated financial statements in conformity with accounting principles generally

accepted in the United States requires management to make estimates and assumptions that affect the reported
amounts of assets and liabilities and disclosures of contingent assets and liabilities at the date of the financial
statements, and the reported amounts of revenues and expenses during the reporting period. Actual results could
differ from these estimates. The Company considers benefit plan assumptions; the estimates used in impairment
testing of goodwill and other long-lived assets, including regulatory assets; revenue recognition; and accounting
for income taxes to be its critical accounting estimates. The Company’s significant accounting estimates that are
particularly sensitive to change in the near term are amounts reported for pension and other postemployment
benefits, contingency-related obligations and goodwill.

Regulation

The Company’s regulated utilities are subject to economic regulation by the public utility commissions and

the local governments of the states in which they operate (the “PUCs”). These PUCs have allowed recovery of
costs and credits which the Company has recorded as regulatory assets and liabilities. Accounting for future
recovery of costs and credits as regulatory assets and liabilities is in accordance with authoritative guidance
applicable to those companies whose rates are established by or are subject to approval by an independent third-
party PUC. Regulated utilities defer costs and credits on the balance sheet as regulatory assets and liabilities
when it is probable that those costs and credits will be recognized in the rate making process in a period different
from the period in which they would have been reflected in operations by a market-based company. These
deferred regulatory assets and liabilities are then reflected in the statement of operations in the period in which
the costs and credits are reflected in the rates charged for service. (See Note 6)

Property, Plant and Equipment

Property, plant and equipment consist primarily of utility plant. Additions to utility plant and replacements

of retirement units of property are capitalized. Costs include material, direct labor and such indirect items as

93

engineering and supervision, payroll taxes and benefits, transportation and an allowance for funds used during
construction. The cost of repairs; maintenance, including planned major maintenance activities; and minor
replacements is charged to maintenance expense as incurred.

The costs incurred to acquire and internally develop computer software for internal use are capitalized as a

unit of property. The carrying value of these costs amounted to $319,517 and $303,798 at December 31, 2014
and 2013, respectively.

When units of property are replaced, retired or abandoned, the recorded value thereof is credited to the asset

account and charged to accumulated depreciation. To the extent the Company recovers cost of removal or other
retirement costs through rates after the retirement costs are incurred, a regulatory asset is recorded. In some
cases, the Company recovers retirement costs through rates during the life of the associated asset and before the
costs are incurred. These amounts result in a regulatory liability being reported based on the amounts previously
recovered through customer rates, until the costs to retire those assets are incurred.

The cost of property, plant and equipment is depreciated using the straight-line average remaining life

method.

Nonutility property consists primarily of buildings and equipment utilized by the Company for internal
operations. This property is stated at cost, net of accumulated depreciation calculated using the straight-line
method over the estimated useful lives of the assets, ranging from three to 50 years.

Cash and Cash Equivalents

Substantially all cash is invested in interest-bearing accounts. All highly liquid investments with a maturity

of three months or less when purchased are considered to be cash equivalents.

Restricted Funds

Restricted funds primarily represent proceeds from financings for the construction and capital improvement

of facilities and deposits for future services under operation and maintenance projects. The proceeds of these
financings are held in escrow until the designated expenditures are incurred. Classification of restricted funds in
the balance sheet as either current or long-term is based upon the intended use of the funds.

Accounts and Unbilled Receivables

Accounts receivable include regulated utility customer accounts receivable, which represent amounts billed
to water and wastewater customers on a cycle basis. Credit is extended based on the guidelines of the applicable
PUCs and collateral is generally not required. Also included are market-based trade accounts receivable and
nonutility customer receivables of the regulated subsidiaries. Unbilled receivables are accrued when service has
been provided but has not been billed to customers.

Allowance for Uncollectible Accounts

Allowances for uncollectible accounts are maintained for estimated probable losses resulting from the

Company’s inability to collect receivables from customers. Accounts that are outstanding longer than the
payment terms are considered past due. A number of factors are considered in determining the allowance for
uncollectible accounts, including the length of time receivables are past due and previous loss history. The
Company writes off accounts when they become uncollectible. (See Note 5)

Materials and Supplies

Materials and supplies are stated at the lower of cost or net realizable value. Cost is determined using the

average cost method. A provision is made to reduce excess or obsolete inventory to its net realizable value.

94

Goodwill

Goodwill is primarily associated with the acquisitions of AWW in 2003 and E’town Corporation in 2001

(the “Acquisitions”) and has been assigned to reporting units based on the fair values at the date of the
Acquisitions. The reporting units in the Regulated Businesses segment are aggregated into a single reporting unit.
The Market-Based Operations segment is comprised of three reporting units. Goodwill is tested annually or more
frequently if changes in circumstances indicate goodwill may be impaired. Impairment exists when the carrying
value of a reporting unit exceeds its fair value. Annual impairment tests are performed in the fourth quarter of the
calendar year, in conjunction with the timing of the completion of the Company’s annual strategic business plan.

The Company considers the carrying value of goodwill to be one of its critical accounting estimates. The

Company believes the assumptions and other considerations used to value goodwill to be appropriate. However,
if experience differs from the assumptions and considerations used in its analysis, the resulting change could
have a material adverse impact on the consolidated financial statements.

Long-Lived Assets

Long-lived assets include land, buildings, equipment and long-term investments. Long-lived assets, other
than investments and land, are depreciated over their estimated useful lives, and are reviewed for impairment
whenever changes in circumstances indicate the carrying value of the asset may not be recoverable. Such
circumstances would include items such as a significant decrease in the market value of a long-lived asset, a
significant adverse change in the manner the asset is being used or planned to be used or in its physical condition,
or a history of operating or cash flow losses associated with the use of the asset. In addition, changes in the
expected useful life of these long-lived assets may also be an impairment indicator. When such events or changes
occur, the Company estimates the fair value of the asset from future cash flows expected to result from the use
and, if applicable, the eventual disposition of the asset and compares that to the carrying value of the asset. If the
carrying value is greater than the fair value, an impairment loss is recorded.

The Company considers the estimates used in the determination of fair value of long-lived assets to be one

of its critical accounting estimates. The Company believes the assumptions and other considerations used to
evaluate the carrying value of long-lived assets are appropriate. However, if actual experience differs from the
assumptions and considerations used in its estimates, the resulting change could have a material adverse impact
on the consolidated financial statements.

The key variables to determine fair value include assumptions regarding sales volume, rates, operating
costs, labor and other benefit costs, capital additions, assumed discount rates and other economic factors. These
variables require significant management judgment and include inherent uncertainties, since they are forecasting
future events. If such assets are considered impaired, an impairment loss is recognized equal to the amount by
which the asset’s carrying value exceeds its fair value.

The long-lived assets of the regulated utility subsidiaries are tested on a separate entity basis for impairment

testing as they are integrated state-wide operations that do not have the option to curtail service and generally
have uniform tariffs. A regulatory asset is charged to earnings if and when future recovery in rates of that asset is
no longer probable.

The Company holds other investments including investments in privately held companies and investments

in joint ventures accounted for using the equity method. The Company’s investments in privately held companies
and joint ventures are classified as other long-term assets.

The fair values of long-term investments are dependent on the financial performance and solvency of the
entities in which the Company invests, as well as volatility inherent in the external markets. If such assets are
considered impaired, an impairment loss is recognized equal to the amount by which the asset’s carrying value
exceeds its fair value.

95

Advances for Construction and Contributions in Aid of Construction

Regulated utility subsidiaries may receive advances for construction (“advances”) and contributions in aid
of construction (“contributions”) from customers, home builders and real estate developers to fund construction
necessary to extend service to new areas.

Advances are refundable for limited periods of time as new customers begin to receive service or other

contractual obligations are fulfilled. Included in other current liabilities at December 31, 2014 and 2013 in the
accompanying Consolidated Balance Sheets are estimated refunds of $18,366 and $17,308, respectively. Those
amounts represent expected refunds during the next 12-month period.

Advances that are no longer refundable are reclassified to contributions. Contributions are permanent
collections of plant assets or cash for a particular construction project. For ratemaking purposes, the amount of
such contributions generally serves as a rate base reduction since the contributions represent non-investor
supplied funds.

Generally, the Company depreciates utility plant funded by contributions and amortizes its contributions
balance as a reduction to depreciation expense, producing a result which is functionally equivalent to reducing
the original cost of the utility plant for the contributions. In accordance with applicable regulatory guidelines,
some of the Company’s subsidiaries do not amortize contributions, and any contribution received remains on the
balance sheet indefinitely. Amortization of contributions in aid of construction was $23,913, $22,363 and
$20,979 for the years ended December 31, 2014, 2013 and 2012, respectively.

Recognition of Revenues

Revenues of the regulated utility subsidiaries are recognized as water and wastewater services are provided,

and include amounts billed to customers on a cycle basis and unbilled amounts based on estimated usage from
the date of the meter reading associated with the latest customer invoice to the end of the accounting period.

The Company has agreements with the United States Government to operate and maintain water and
wastewater systems at various military bases pursuant to 50-year contracts (“military agreements”). These
contracts also include construction components that are accounted for separately from the operations and
management components. The military agreements are subject to periodic price redetermination adjustments and
modifications for changes in circumstance. Additionally, the Company has agreements ranging in length from
two to 40 years with various industries and municipalities to operate and maintain water and wastewater systems
(“O&M agreements”). Revenues from operations and management services are recognized as services are
provided. (See Note 14)

Construction Contracts

Revenues from construction projects are recognized over the contract term based on the costs incurred to

date during the period compared to the total estimated costs over the entire contract. Losses on contracts are
recognized during the period in which the loss first becomes probable and estimable. Revenues recognized
during the period in excess of billings on construction contracts are recorded as unbilled revenue. Billings in
excess of revenues recognized on construction contracts are recorded as other current liabilities until the
recognition criteria are met. Changes in contract performance and related estimated contract profitability may
result in revisions to costs and revenues and are recognized in the period in which revisions are determined.

Income Taxes

AWW and its subsidiaries participate in a consolidated federal income tax return for U.S. tax purposes.
Members of the consolidated group are charged with the amount of federal income tax expense determined as if
they filed separate returns.

96

Certain income and expense items are accounted for in different time periods for financial reporting than for

income tax reporting purposes. The Company provides deferred income taxes on the difference between the tax
basis of assets and liabilities and the amounts at which they are carried in the financial statements. These deferred
income taxes are based on the enacted tax rates expected to be in effect when these temporary differences are
projected to reverse. In addition, the regulated utility subsidiaries recognize regulatory assets and liabilities for
the effect on revenues expected to be realized as the tax effects of temporary differences, previously flowed
through to customers, reverse.

Investment tax credits have been deferred by the regulated utility subsidiaries and are being amortized to

income over the average estimated service lives of the related assets.

The Company recognizes accrued interest and penalties related to tax positions as a component of income

tax expense and accounts for sales tax collected from customers and remitted to taxing authorities on a net basis.

Allowance for Funds Used During Construction (“AFUDC”)

AFUDC is a non-cash credit to income with a corresponding charge to utility plant that represents the cost

of borrowed funds or a return on equity funds devoted to plant under construction. The regulated utility
subsidiaries record AFUDC to the extent permitted by the PUCs.

Environmental Costs

The Company’s water and wastewater operations are subject to federal, state, local and foreign requirements

relating to environmental protection, and as such, the Company periodically becomes subject to environmental
claims in the normal course of business. Environmental expenditures that relate to current operations or provide a
future benefit are expensed or capitalized as appropriate. Remediation costs that relate to an existing condition
caused by past operations are accrued, on an undiscounted basis, when it is probable that these costs will be
incurred and can be reasonably estimated. Remediation costs accrued amounted to $2,200 and $3,300 at
December 31, 2014 and 2013, respectively. The accrual relates entirely to a conservation agreement entered into
by a subsidiary of the Company with the National Oceanic and Atmospheric Administration (“NOAA”) requiring
the Company to, among other provisions, implement certain measures to protect the steelhead trout and its
habitat in the Carmel River watershed in the state of California. The Company has agreed to pay $1,100 annually
from 2010 to 2016. The Company pursues recovery of incurred costs through all appropriate means, including
regulatory recovery through customer rates. The Company’s regulatory assets at December 31, 2014 and 2013
include $7,791 and $8,027, respectively, related to the NOAA agreement.

Derivative Financial Instruments

The Company uses derivative financial instruments for purposes of hedging exposures to fluctuations in

interest rates. These derivative contracts are entered into for periods consistent with the related underlying
exposures and do not constitute positions independent of those exposures. The Company does not enter into
derivative contracts for speculative purposes and does not use leveraged instruments.

All derivatives are recognized on the balance sheet at fair value. On the date the derivative contract is
entered into, the Company may designate the derivative as a hedge of the fair value of a recognized asset or
liability (fair-value hedge) or a hedge of a forecasted transaction or of the variability of cash flows to be received
or paid related to a recognized asset or liability (cash-flow hedge).

Changes in the fair value of a fair-value hedge, along with the gain or loss on the underlying hedged item,

are recorded in current-period earnings. The effective portion of gains and losses on cash-flow hedges are
recorded in other comprehensive income, until earnings are affected by the variability of cash flows. Any
ineffective portion of designated hedges is recognized in current-period earnings.

Cash flows from derivative contracts are included in net cash provided by operating activities.

97

New Accounting Standards

The following recently issued accounting standards have been adopted by the Company and have
been included in the consolidated results of operations, financial position or footnotes of the accompanying
Consolidated Financial Statements:

Obligations Resulting from Joint and Several Liability Arrangements

In February 2013, the Financial Accounting Standards Board (“FASB”) issued guidance for the recognition,

measurement and disclosure of obligations resulting from joint and several liability arrangements for which the
total amount of the obligation is fixed at the reporting date. Examples of obligations within the scope of the
updated guidance include debt arrangements, other contractual obligations and settled litigation and judicial
rulings. The update requires an entity to measure obligations resulting from joint and several liability
arrangements for which the total amount of the obligation is fixed at the reporting date as the sum of the
following: (a) the amount the reporting entity agreed to pay on the basis of its arrangement among its co-obligors
and (b) any additional amount the reporting entity expects to pay on behalf of its co-obligors. The updated
guidance also includes additional disclosures regarding the nature and amount of the obligation, as well as other
information about those obligations. The update was effective on a retrospective basis for interim and annual
periods beginning after December 15, 2013, which for the Company was January 1, 2014. The adoption of this
updated guidance did not have an impact on the Company’s results of operations, financial position or cash
flows.

Foreign Currency Matters

In June 2013, the FASB issued guidance for a parent’s accounting for the cumulative translation adjustment

upon derecognition of certain subsidiaries or groups of assets within a foreign entity or of an investment in a
foreign entity. The amendments resolve differing views in practice and apply to the release of the cumulative
translation adjustment into net income when a parent either sells a part or all of its investment in a foreign entity
or no longer holds a controlling financial interest in a subsidiary or a business within a foreign entity. The update
was effective prospectively for interim and annual periods beginning after December 15, 2013, which for the
Company was January 1, 2014. The adoption of this updated guidance did not have an impact on the Company’s
results of operations, financial position or cash flows.

The following recently issued accounting standards are not yet required to be adopted by the Company:

Service Concession Arrangements

In January 2014, the FASB issued guidance for an operating entity that enters into a service concession

arrangement with a public sector grantor who controls or has the ability to modify or approve the services that
the operating entity must provide with the infrastructure, to whom it must provide the services and at what price.
The grantor also controls, through ownership or otherwise, any residual interest in the infrastructure at the end of
the term of the arrangement. The guidance specifies that an operating entity should not account for the service
concession arrangement as a lease. The operating entity should refer instead to other accounting guidance to
account for the various aspects of the arrangement. The guidance also specifies that the infrastructure used in the
arrangement should not be recognized as property, plant and equipment of the operating entity. This update
should be applied on a modified retrospective basis to service concession arrangements that exist at the beginning
of an entity’s fiscal year of adoption. This requires the cumulative effect of applying the update to be recognized
as an adjustment to the opening retained earnings balance for the annual period of adoption. The update is
effective for interim and annual periods beginning after December 15, 2014, which for the Company is
January 1, 2015. The adoption of this updated guidance resulted in a decrease to nonutility property and opening
retained earnings of approximately $12,000 on January 1, 2015.

98

Reporting Discontinued Operations

In April 2014, the FASB issued guidance that changes the criteria for determining which disposals can be

presented as discontinued operations and modifies related disclosure requirements. Under the updated guidance,
a discontinued operation is defined as a component or group of components that is disposed of or is classified as
held for sale and represents a strategic shift that has or will have a major effect on an entity’s operations and
financial results. A strategic shift could include a disposal of a major geographical area of operations, a major
line of business, a major equity method investment or other major part of the entity. A component comprises
operations and cash flows that can be clearly distinguished, operationally and for financial reporting purposes,
from the rest of the entity including a reportable segment, an operating segment, a reporting unit, a subsidiary or
an asset group. The update no longer precludes presentation as a discontinued operation if there are operations
and cash flows of the component that have not been eliminated from the reporting entity’s ongoing operations or
if there is significant continuing involvement with a component after its disposal. The updated guidance is
effective on a prospective basis for interim and annual periods on or after December 15, 2014, which for the
Company is January 1, 2015. In general, this guidance is likely to result in fewer disposals of assets qualifying as
discontinued operations, but will ultimately be based on the Company’s future disposal activity.

Revenue from Contracts with Customers

In May 2014, the FASB issued a comprehensive new revenue recognition standard that supersedes most

current revenue recognition guidance, including industry-specific guidance. The core principle of the new
guidance is that a company will recognize revenue when it transfers promised goods or services to customers in
an amount that reflects the consideration to which the company expects to be entitled in exchange for those
goods or services. The guidance is effective for annual and interim periods beginning December 15, 2016, which
for the Company is January 1, 2017. Early adoption is not permitted. The new guidance allows for either full
retrospective adoption, meaning the guidance is applied to all of the periods presented, or modified retrospective
adoption, meaning the standard is applied only to the most current period presented in the financial statements.
The Company is evaluating the new guidance, the best transition method and the impact the new standard will
have on its results of operations, financial position or cash flows.

Accounting for Stock-based Compensation with Performance Targets

In June 2014, the FASB issued guidance for the accounting for stock-based compensation tied to
performance targets. The amendments clarify that a performance target that affects vesting of a share-based
payment and that could be achieved after the requisite service period is a performance condition. As a result, the
target is not reflected in the estimation of the award’s grant date fair value and compensation cost would be
recognized over the required service period, if it is probable that the performance condition will be achieved. The
updated guidance may be applied either: (a) prospectively to all awards granted or modified after the effective
date or (b) retrospectively to all awards with performance targets that are outstanding as of the beginning of the
earliest annual period presented in the financial statements and to all new or modified awards thereafter. The
updated guidance is effective for annual periods and interim periods within those annual periods beginning after
December 15, 2015, which for the Company is January 1, 2016. Early adoption is permitted. The Company is
evaluating the impact the updated guidance will have on its results of operations, financial position or cash flows.

Disclosures of Uncertainties about an Entity’s Ability to Continue as a Going Concern

In August 2014, the FASB issued guidance that explicitly requires an entity’s management to assess the

entity’s ability to continue as a going concern. The new guidance requires an entity to evaluate, at each interim
and annual period, whether there are conditions or events that raise substantial doubt about the entity’s ability to
continue as a going concern within one year after the date the financial statements are issued (or are available to
be issued) and to provide related disclosures, if applicable. The new guidance is effective for annual periods
ending after December 15, 2016 and for interim and annual periods thereafter, which for the Company is
January 1, 2017. Early adoption is permitted. The adoption of this updated guidance is not expected to have a
material impact on results of operations, financial position or cash flows.

99

Hybrid Financial Instruments Issued in the Form of a Share

In November 2014, the FASB updated the derivatives and hedging guidance requiring issuers of, or
investors in, hybrid financial instruments to determine whether the nature of the host contract is more akin to a
debt instrument or an equity instrument by considering the economic characteristics and risks of the entire hybrid
financial instrument, including the embedded derivative feature that is being evaluated for separate accounting
from the host contract. This update should be applied on a modified retrospective basis to hybrid financial
instruments issued in the form of a share that exist at the beginning of an entity’s fiscal year of adoption. The
updated guidance is effective for annual periods and interim periods within those annual periods beginning after
December 15, 2015, which for the Company is January 1, 2016. Early adoption is permitted. The Company is
evaluating the impact the updated guidance will have on its results of operations, financial position or cash flows.

Extraordinary and Unusual Items

In January 2015, the FASB issued guidance that eliminates the concept of an extraordinary item. As a result,

an entity will no longer segregate an extraordinary item and present it separately from the results of ordinary
operations or separately disclose income taxes or earnings per share information applicable to an extraordinary
item. The presentation and disclosure guidance for items that are unusual in nature or occur infrequently has been
retained and expanded to include items that are both unusual in nature and infrequently occurring. The updated
guidance is effective for annual periods and interim periods within those annual periods beginning after
December 15, 2015, which for the Company is January 1, 2016. Early adoption is permitted. The updated
guidance may be applied prospectively or retrospectively to all periods presented in the financial statements. The
adoption of this updated guidance is not expected to have a material impact on results of operations, financial
position or cash flows.

Reclassifications

In 2014 the Company reclassified previously reported data to conform to the current presentation for

discontinued operations. See Note 3 for additional details on the Company’s discontinued operations.

In 2014 the Company revised its 2013 balance sheet to properly reclassify $17,722 of deferred income taxes

from current liabilities to current assets. This reclassification was not material to the previously issued financial
statements.

Note 3: Acquisitions and Divestitures

Acquisitions

During 2014, the Company closed on 13 acquisitions of various regulated water and wastewater systems for

a total aggregate purchase price of $8,935. Assets acquired, principally plant, totaled $16,592 including $354 of
goodwill and liabilities assumed totaled $7,745, including $4,741 of contributions in aid of construction and
assumed debt of $1,683.

During 2013, the Company closed on 15 acquisitions of various regulated water and wastewater systems for

a total aggregate net purchase price of $23,658. Assets acquired (primarily utility plant) totaled $67,403, and
liabilities assumed totaled $43,745, including $25,654 of contributions in aid of construction and assumed debt of
$12,673. Included in these totals was the Company’s November 14, 2013 acquisition of all of the capital stock of
Dale Service Corporation (“Dale”), a regulated wastewater utility company, for a total cash purchase price of
$5,090 (net of cash acquired of $6,910), plus assumed liabilities. The Dale acquisition added approximately
twenty thousand wastewater customers to the Company’s existing water services footprint in Northern Virginia.
The Dale acquisition was accounted for as a business combination; accordingly, operating results from
November 14, 2013 were included in the Company’s results of operations. The purchase price was allocated to
the net tangible and intangible assets based upon their estimated fair values at the date of acquisition. The

100

Company’s regulatory practice has been followed whereby property, plant and equipment (rate base) is
considered fair value for business combination purposes. Similarly, regulatory assets and liabilities acquired have
been recorded at book value and are subject to regulatory approval where applicable. The acquired debt was
valued in a manner consistent with the Company’s Level 3 debt. (See Note 16) Non-cash assets acquired in the
Dale acquisition (primarily utility plant) totaled $40,999; liabilities assumed totaled $35,909, including debt
assumed of $12,570 and contributions of $19,163.

During 2012, the Company closed on 10 acquisitions of various regulated water and wastewater systems for
a total aggregate purchase price of $44,560. Included in this total was the Company’s May 1, 2012 acquisition of
all of the capital stock of Aqua New York, Inc. for a total cash purchase price of $36,688 plus assumed liabilities.
Assets acquired in the Aqua New York acquisition totaled $102,727, including $59,139 of plant, $27,400 of
regulatory assets, and $12,181 of goodwill; liabilities assumed totaled $66,039, including long-term debt of
$25,215, $11,885 of regulatory liabilities, $15,424 of deferred taxes, $1,708 of other liabilities, $1,060 of
contributions in aid of construction and $9,710 of pension and postretirement welfare liabilities. Assets acquired
(primarily utility plant) in the other nine acquisitions during 2012 totaled $12,514; liabilities assumed totaled
$4,642.

Divestitures

In November 2014, the Company completed the sale of Terratec, previously included in the Market-Based
Operations segment. After post-close adjustments, net proceeds from the sale totaled $1,455, and the Company
recorded a pretax loss on sale of $1,454.

In January 2012, the Company completed the sale of its Arizona and New Mexico subsidiaries. After post-
close adjustments, net proceeds from the sale totaled $458,860, and the Company recorded a pretax loss on sale
of $2,198.

In May 2012, the Company completed the sale of its Ohio subsidiary. After post-close adjustments, net

proceeds from the sale totaled $102,154, and the Company recorded a pretax loss on sale of $4,095.

A summary of discontinued operations presented in the Consolidated Statements of Operations and

Comprehensive Income follows:

Years Ended December 31,

2014

2013

2012

Operating revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Total operating expenses, net . . . . . . . . . . . . . . . . . . . . . .

$13,614
19,482

$22,922
25,389

$ 42,341
49,726

Operating loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other income (expenses), net . . . . . . . . . . . . . . . . . . . . . .

(5,868)
—

(2,467)
—

(7,385)
(167)

Income (loss) from discontinued operations before

income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Provision (benefit) for income taxes . . . . . . . . . . . . . . . . .

(5,868)
865

(2,467)
(887)

(7,552)
7,980

Income (loss) from discontinued operations . . . . . . . . . . .

$ (6,733)

$ (1,580)

$(15,532)

The provision for income taxes of discontinued operations includes the recognition of tax expense related to

the difference between the tax basis and book basis of assets upon the sales of Terratec, Arizona, New Mexico
and Ohio that resulted in taxable gains, since an election was made under Section 338(h)(10) of the Internal
Revenue Code to treat the sales as asset sales.

101

Assets and liabilities of discontinued operations at December 31, 2013 relate to the discontinued Terratec

business that was sold in November 2014. The classification for the year ended December 31, 2013 was as
follows:

ASSETS
Total property, plant and equipment
. . . . . . . . . . . . . . . . . . . . .
Current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2013

$2,808
4,953

Total assets of discontinued operations . . . . . . . . . . . . . . . . . . .

$7,761

LIABILITIES
Current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$3,824

Total liabilities of discontinued operations . . . . . . . . . . . . . . . .

$3,824

There were no assets or liabilities of discontinued operations in the accompanying Consolidated Balance

Sheet at December 31, 2014.

Note 4: Utility Plant

The major classes of utility plant by category at December 31 are as follows:

Water plant

Land and other non-depreciable

assets . . . . . . . . . . . . . . . . . . . . .
Sources of supply . . . . . . . . . . . . .
Treatment and pumping

Range of Remaining
Useful Lives

2014

2013

11 to 127 Years

$

137,199
680,623

$

132,295
659,249

facilities . . . . . . . . . . . . . . . . . . .

3 to 101 Years

2,969,411

3,006,140

Transmission and distribution

facilities . . . . . . . . . . . . . . . . . . .

9 to 156 Years

7,962,759

7,489,208

Services, meters and fire

hydrants . . . . . . . . . . . . . . . . . . .

9 to 122 Years

3,062,568

2,898,293

General structures and

equipment

. . . . . . . . . . . . . . . . .
Wastewater plant . . . . . . . . . . . . . . . . . .
Construction work in progress . . . . . . .

1 to 154 Years
2 to 115 Years

Less accumulated depreciation . . . . . . .

1,035,857
739,963
303,004

16,891,384
3,991,680

995,186
683,112
275,202

16,138,685
3,894,326

$12,899,704

$12,244,359

Utility plant depreciation expense of continuing operations amounted to $356,952 in 2014, $337,653 in
2013 and $314,639 in 2012. The Company’s regulated utility subsidiaries record depreciation in conformity with
amounts approved by state regulators after regulatory review of information the Company submits to support its
estimates of the assets’ remaining useful lives.

The provision for depreciation expressed as a percentage of the aggregate average depreciable asset

balances was 2.94% in 2014, 2013 and 2012.

102

Note 5: Allowance for Uncollectible Accounts

The following table summarizes the changes in the Company’s allowances for uncollectible accounts:

2014

2013

2012

Balance at January 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Amounts charged to expense . . . . . . . . . . . . . . . . . . . . .
Amounts written off . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recoveries of amounts written off . . . . . . . . . . . . . . . . .

$(33,823)
(36,717)
42,886
(7,287)

$(26,744)
(26,953)
23,914
(4,040)

$(18,902)
(26,701)
22,607
(3,748)

Balance at December 31 . . . . . . . . . . . . . . . . . . . . . . . . .

$(34,941)

$(33,823)

$(26,744)

Note 6: Regulatory Assets and Liabilities

The regulatory assets represent costs that are expected to be fully recovered from customers in future rates.
Except for income taxes, regulatory assets are excluded from the Company’s rate base and generally do not earn
a return. The components of regulatory assets at December 31 are as follows:

Income taxes recoverable through rates . . . . . . . . . . . . .
Debt and preferred stock expense . . . . . . . . . . . . . . . . .
Deferred pension expense . . . . . . . . . . . . . . . . . . . . . . .
Deferred other postretirement benefit expense . . . . . . .
Deferred business services project expense . . . . . . . . . .
Deferred tank painting costs . . . . . . . . . . . . . . . . . . . . . .
Deferred rate case expense . . . . . . . . . . . . . . . . . . . . . . .
Purchase premium recoverable through rates . . . . . . . .
Environmental remediation recoverable through

rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Coastal water project costs . . . . . . . . . . . . . . . . . . . . . . .
San Clemente Dam project costs . . . . . . . . . . . . . . . . . .
Removal costs recoverable through rates . . . . . . . . . . . .
Regulatory balancing accounts . . . . . . . . . . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2014

2013

$ 228,601
71,403
263,486
106,792
7,530
37,207
6,785
60,412

7,791
8,386
71,891
163,123
60,043
59,979

$242,902
72,349
109,799
3,653
7,763
33,519
9,407
60,787

8,027
16,826
44,404
126,771
63,083
59,175

$1,153,429

$858,465

The Company has recorded a regulatory asset for the additional revenues expected to be realized as the tax

effects of temporary differences previously flowed through to customers reverse. These temporary differences
are primarily related to the difference between book and tax depreciation on property placed in service before the
adoption by the regulatory authorities of full normalization for rate making purposes. Full normalization requires
no flow through of tax benefits to customers. The regulatory asset for income taxes recoverable through rates is
net of the reduction expected in future revenues as deferred taxes previously provided, attributable to the
difference between the state and federal income tax rates under prior law and the current statutory rates, reverse
over the average remaining service lives of the related assets.

Debt expense is amortized over the lives of the respective issues. Call premiums on the redemption of long-

term debt, as well as unamortized debt expense, are deferred and amortized to the extent they will be recovered
through future service rates. Expenses of preferred stock issues without sinking fund provisions are amortized
over approximately 30 years from date of issue; expenses of issues with sinking fund provisions are charged to
operations as shares are retired.

103

Pension expense in excess of the amount contributed to the pension plans is deferred by certain subsidiaries.
These costs will be recovered in future service rates as contributions are made to the pension plan. The Company
also has a regulatory asset of $248,641 and $90,380 at December 31, 2014 and 2013, respectively, which is the
portion of the underfunded status that is probable of recovery through rates in future periods.

Postretirement benefit expense in excess of the amount recovered in rates through 1997 has been deferred

by certain subsidiaries. These costs are recognized in the rates charged for water service and will be recovered as
authorized by the Company’s regulatory authorities. The Company also has a regulatory asset of $107,236 and
$3,113 at December 31, 2014 and 2013, respectively, which is the portion of the underfunded status that is
probable of recovery through rates in future periods.

Business services project expenses consist of reengineering and start-up activities for consolidated customer

and shared administrative service centers that began operations in 2001. These costs are recognized in the rates
charged for water service by certain subsidiaries.

Tank painting costs are generally deferred and amortized to current operations on a straight-line basis over
periods ranging from five to 15 years, as authorized by the regulatory authorities in their determination of rates
charged for service.

The Company amortizes rate case expenditures over regulatory approved amortization periods, typically

three years. Rate case proceeding expenditures probable of future recovery are deferred.

Purchase premium recoverable through rates is primarily the recovery of the acquisition premiums related to

an asset acquisition by the Company’s California subsidiary during 2002, and acquisitions in 2007 by the
Company’s New Jersey subsidiary. As authorized for recovery by the California and New Jersey PUCs, these
costs are being amortized to operations through November 2048.

Environmental remediation recoverable through rates is the recovery of costs incurred by the Company’s
California subsidiary under a settlement agreement entered into with NOAA to improve habitat conditions in the
Carmel River Watershed.

Coastal water project costs include preliminary costs associated with the studying, testing and design of
alternatives to help solve water supply shortages in Monterey, California. Coastal water project costs incurred
through December 31, 2010 have been reviewed and approved for recovery through a surcharge. Costs deferred
during 2014, 2013 and 2012 totaled $1,923, $1,299 and $1,987, respectively. The Company believes it is
probable that the costs incurred since the last rate review will also be recoverable.

San Clemente Dam project costs represent costs incurred and deferred by the Company’s California
subsidiary pursuant to its efforts to investigate alternatives to strengthen or remove the dam due to potential
earthquake and flood safety concerns. In June 2012, the California Public Utility Commission (“CPUC”) issued a
decision authorizing implementation of a project to reroute the Carmel River and remove the San Clemente Dam.
The project includes the Company’s California subsidiary, the California State Conservancy and the National
Marine Fisheries Services. Under the order’s terms, the CPUC has authorized recovery of all previous pre-
construction costs incurred by the Company’s subsidiary, and has authorized additional expenditures to be
capped at $49,000 for the reroute and dam removal efforts and $2,500 for estimated interim dam safety measures.
All pre-construction costs, totaling $24,303, are to be recovered via a surcharge over a 20-year period beginning
October 2012; surcharge collections in 2014 and 2013 totaled $4,531 and $3,753, respectively. Costs deferred in
addition to the pre-construction costs totaled $26,023 and $12,394 as of December 31, 2014 and 2013,
respectively.

Regulatory balancing accounts accumulate differences between revenues and authorized revenue

requirements until they are collected from customers or are refunded. Regulatory balancing accounts include low
income programs and purchased power and water accounts.

104

Other regulatory assets include certain deferred employee benefit costs which are deferred because the

amounts are being recovered in rates or are probable of recovery through rates in future periods.

The components of regulatory liabilities at December 31 are as follows:

Removal costs recovered through rates . . . . . . . . . . . . . . .
Pension and other postretirement benefit balancing

accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2014

2013

$300,635

$301,537

53,734
37,413

40,837
30,945

$391,782

$373,319

Removal costs recovered through rates are retirement costs recovered during the life of the associated assets.

In December 2008, the Company’s subsidiary in New Jersey, at the direction of the New Jersey PUC, began to
amortize $48,000 of the total balance into operations via straight line amortization through November 2048.

Pension and other postretirement benefit balancing accounts represent the difference between costs incurred

and costs authorized by the PUC’s.

Other regulatory liabilities include legal settlement proceeds, deferred gains, future customer refunds, and

various regulatory balancing accounts.

Note 7: Goodwill

The Company’s annual impairment test is performed as of November 30 of each year, in conjunction with

the completion of the Company’s annual strategic business plan. The Company assesses qualitative factors to
determine whether it is necessary to perform the two-step quantitative goodwill impairment test. The Company
also undertakes interim reviews when the Company determines that a triggering event that would more likely
than not reduce the fair value of a reporting unit below its carrying value has occurred.

After assessing various events and circumstances in 2014, 2013 and 2012, the Company determined that no
qualitative factors were present that would indicate the estimated fair values of its reporting units were less than
the respective carrying values. As such, the Company determined that the two-step goodwill impairment test was
not necessary at November 30, 2014, 2013 and 2012.

There can be no assurances that the Company will not be required to recognize an impairment of goodwill

in the future due to market conditions or other factors related to the Company’s performance. These market
events could include a decline over a period of time of the Company’s stock price, a decline over a period of time
in valuation multiples of comparable water utilities, the lack of an increase in the Company’s market price
consistent with its peer companies or decreases in control premiums. A decline in the forecasted results in the
Company’s business plan, such as changes in rate case results or capital investment budgets or changes in the
Company’s interest rates, could also result in an impairment charge.

105

The changes in the Company’s carrying value of goodwill by reporting unit are as follows:

Regulated Unit

Market-Based Operations

Cost

Accumulated
Impairment

Cost

Accumulated
Impairment

Cost

Consolidated

Accumulated
Impairment

Total Net

Balance at January 1,

2013 . . . . . . . . . . . . . . $3,411,549 $(2,332,670) $235,990 $(107,619) $3,647,539 $(2,440,289) $1,207,250

Goodwill from

acquisitions . . . . . . . .

Reclassifications and

other activity . . . . . . .

Balance at December 31,

428

86

—

—

—

—

—

—

428

86

—

—

428

86

2013 . . . . . . . . . . . . . . $3,412,063 $(2,332,670) $235,990 $(107,619) $3,648,053 $(2,440,289) $1,207,764

Goodwill from

acquisitions . . . . . . . .

Reclassifications and

other activity . . . . . . .

Balance at December 31,

354

(75)

—

—

—

—

—

—

354

(75)

—

—

354

(75)

2014 . . . . . . . . . . . . . . $3,412,342 $(2,332,670) $235,990 $(107,619) $3,648,332 $(2,440,289) $1,208,043

For further information on goodwill from acquisitions, refer to Note 3 of the Consolidated Financial

Statements.

Note 8: Stockholders’ Equity

Common Stock

Under American Water Stock Direct, a dividend reinvestment and direct stock purchase plan (the “DRIP”),
stockholders may reinvest cash dividends and purchase additional Company common stock, up to certain limits,
through the plan administrator without commission fees. The Company’s plan administrator may buy newly
issued shares directly from the Company or shares held in the Company’s treasury. The plan administrator may
also buy shares in the public markets or in privately negotiated transactions. Purchases generally will be made
and credited to DRIP accounts once each week. As of December 31, 2014, there were 4,611 shares available for
future issuance under the DRIP. The following table summarizes information regarding issuances under the
DRIP for the years ended December 31, 2014 and 2013:

Shares of common stock issued . . . . . . . . . . . . . . . . . . . . . . . .
Cash proceeds received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44
$2,119

53
$2,171

2014

2013

Cash dividend payments made during 2014 and 2013 were as follows:

Dividends per share, three months ended:

March 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
June 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
September 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
December 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Total dividends paid, three months ended:

March 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
June 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
September 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
December 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2014

2013

$

0.28
0.31
0.31
0.31

$49,968
55,422
55,458
55,506

$ —
0.28
0.28
0.28

$ —
49,744
49,810
49,896

106

On December 12, 2014, the Company declared a quarterly cash dividend of $0.31 per share, payable on
March 2, 2015 to shareholders of record as of February 9, 2015. As of December 31, 2014, the Company had
accrued dividends totaling $55,552 included in other current liabilities on the accompanying Consolidated
Balance Sheets.

Accumulated Other Comprehensive Loss

The following table presents changes in accumulated other comprehensive loss by component, net of tax:

Defined Benefit Plans

Employee
Benefit Plan
Funded Status

Amortization
of Prior
Service Cost

Amortization
of Actuarial
(Gain) Loss

Foreign
Currency
Translation

Loss on Cash
Flow Hedge

Total
Accumulated
Other
Comprehensive
Loss

Beginning balance at January 1,

2013 . . . . . . . . . . . . . . . . . . . . . . . $(143,183)

$539

$22,239

$ 4,214

$ —

$(116,191)

Other comprehensive income (loss)
before reclassifications . . . . . . . .

Amounts reclassified from

accumulated other
comprehensive income (loss) . . .

Net comprehensive income (loss)

for the period . . . . . . . . . . . . . . . .

73,472

Ending balance at December 31,

73,472

—

—

(1,001)

—

72,471

—

174

174

8,911

—

8,911

(1,001)

—

—

9,085

81,556

2013 . . . . . . . . . . . . . . . . . . . . . . . $ (69,711)

$713

$31,150

$ 3,213

$ —

$ (34,635)

Other comprehensive income (loss)
before reclassifications . . . . . . . .

Amounts reclassified from

accumulated other
comprehensive income (loss) . . .

Net comprehensive income (loss)

(46,119)

—

—

(458)

(820)

(47,397)

—

166

(31)

—

29

164

for the period . . . . . . . . . . . . . . . .

(46,119)

166

(31)

(458)

(791)

(47,233)

Ending balance at December 31,

2014 . . . . . . . . . . . . . . . . . . . . . . . $(115,830)

$879

$31,119

$ 2,755

$(791)

$ (81,868)

The Company does not reclassify the amortization of defined benefit pension cost components from
accumulated other comprehensive income (loss) directly to net income in its entirety. These accumulated other
comprehensive income (loss) components are included in the computation of net periodic pension cost.
(See Note 13)

The amortization of the loss on cash flow hedge is included in interest, net in the accompanying

Consolidated Statements of Operations and Comprehensive Income.

Stock Based Compensation

The Company has granted stock option and restricted stock unit awards to non-employee directors, officers
and other key employees of the Company pursuant to the terms of its 2007 Omnibus Equity Compensation Plan
(the “Plan”). The total aggregate number of shares of common stock that may be issued under the Plan is 15,500.
As of December 31, 2014, a total of 8,869 shares were available for grant under the Plan. Shares issued under the
Plan may be authorized-but-unissued shares of Company stock or reacquired shares of Company stock, including
shares purchased by the Company on the open market for purposes of the Plan.

107

The Company recognizes compensation expense for stock awards over the vesting period of the award. The

following table presents stock-based compensation expense recorded in operation and maintenance expense in
the accompanying Consolidated Statements of Operations and Comprehensive Income for the years ended
December 31, 2014, 2013 and 2012:

2014

2013

2012

Stock options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restricted stock units . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Employee stock purchase plan . . . . . . . . . . . . . . . . . . . . . .

$ 2,602
9,848
593

$ 3,170
8,718
586

$ 3,282
7,658
530

Stock-based compensation in operation and maintenance

expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Income tax benefit

13,043
(5,087)

12,474
(4,865)

11,470
(4,473)

After-tax stock-based compensation expense . . . . . . . . . .

$ 7,956

$ 7,609

$ 6,997

There were no significant stock-based compensation costs capitalized during the years ended December 31,

2014, 2013 and 2012.

The cost of services received from employees in exchange for the issuance of stock options and restricted

stock awards is measured based on the grant date fair value of the awards issued. The value of stock options and
restricted stock unit awards at the date of the grant is amortized through expense over the three-year service
period. All awards granted in 2014, 2013 and 2012 are classified as equity.

The Company receives a tax deduction based on the intrinsic value of the award at the exercise date for
stock options and the distribution date for restricted stock units. For each award, throughout the requisite service
period, the Company recognizes the tax benefits, which have been included in deferred tax assets, related to
compensation costs. The tax deductions in excess of the benefits recorded throughout the requisite service period
are recorded to shareholders’ equity or the income statement and are included in the financing section of the
statement of cash flows.

The Company stratified its grant populations and used historic employee turnover rates to estimate

employee forfeitures. The estimated rate is compared to the actual forfeitures at the end of the period and
adjusted as necessary.

Stock Options

In 2014, 2013 and 2012, the Company granted non-qualified stock options to certain employees under the

Plan. The stock options vest ratably over the three-year service period beginning on January 1 of the year of
grant. These awards have no performance vesting conditions and the grant date fair value is amortized through
expense over the requisite service period using the straight-line method.

The following table presents the weighted-average assumptions used in the Black-Scholes option-pricing
model for grants and the resulting weighted-average grant date fair value per share of stock options granted in the
years ended December 31, 2014, 2013 and 2012:

Dividend yield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Expected volatility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Risk-free interest rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Expected life (years) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exercise price . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Grant date fair value per share . . . . . . . . . . . . . . . . . . . . . . . . .

2014

2013

2012

2.70%
2.52%
2.55%
17.75% 23.50% 28.35%
0.78%
0.70%
1.06%
4.4
4.3
3.6
$34.14
$39.60
$44.29
$ 6.11
$ 5.78
$ 4.57

108

The Company utilized the “simplified method” to determine the expected stock option life due to
insufficient historical experience to estimate the exercise patterns of the stock options granted. The Company
began granting stock options at the time of its initial public offering in April 2008. Expected volatility is based on
a weighted average of historic volatilities of traded common stock of peer companies (regulated water
companies) over the expected term of the stock options and historic volatilities of the Company’s common stock
during the period it has been publicly traded. The dividend yield is based on the Company’s expected dividend
payments and the stock price on the date of grant. The risk-free interest rate is the market yield on U.S. Treasury
strips with maturities similar to the expected term of the stock options. The exercise price of the stock options is
equal to the fair market value of the underlying stock on the date of option grant. Stock options vest over periods
ranging from one to three years and expire seven years from the effective date of the grant. The fair value of each
option is estimated on the date of grant using the Black-Scholes option-pricing model.

The value of stock options at the date of the grant is amortized through expense over the requisite service
period using the straight-line method. As of December 31, 2014, $1,545 of total unrecognized compensation cost
related to nonvested stock options is expected to be recognized over the remaining weighted-average period of
1.7 years. The total grant date fair value of stock options vested during the years ended December 31, 2014, 2013
and 2012 was $2,728, $3,512 and $3,219, respectively.

The table below summarizes stock option activity for the year ended December 31, 2014:

Options outstanding at January 1, 2014 . . . . . . . . . . . . .
Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forfeited or expired . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exercised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Shares

2,055
491
(62)
(574)

Options outstanding at December 31, 2014 . . . . . . . . . .

1,910

Weighted-
Average
Exercise
Price (per
share)

$28.80
44.29
39.23
25.40

$33.47

Exercisable at December 31, 2014 . . . . . . . . . . . . . . . . .

1,094

$27.68

Weighted-
Average
Remaining
Life (years)

Aggregate
Intrinsic
Value

3.9

2.8

$37,881

$28,022

The following table summarizes additional information regarding stock options exercised during the years

ended December 31, 2014, 2013 and 2012:

Intrinsic value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exercise proceeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Income tax benefit

$12,689
14,582
3,885

$15,102
20,211
4,383

$14,515
22,112
4,017

2014

2013

2012

Restricted Stock Units

During 2011, the Company granted selected employees 189 restricted stock units with internal performance

measures and, separately, certain market thresholds. These awards vested in January 2014. The terms of the
grants specified that if certain performance on internal measures and market thresholds was achieved, the
restricted stock units would vest; if performance was surpassed, up to 175% of the target awards would be
distributed; and if performance thresholds were not met, awards would be cancelled. In January 2014, an
additional 113 restricted stock units were granted and distributed because performance thresholds were exceeded.

In 2014, 2013 and 2012, the Company granted restricted stock units, both with and without performance

conditions, to certain employees under the Plan. The restricted stock units without performance conditions vest
ratably over the three-year service period beginning January 1 of the year of the grant and the restricted stock

109

units with performance conditions vest ratably over the three-year performance period beginning January 1 of the
year of grant (the “Performance Period”). Distribution of the performance shares is contingent upon the
achievement of internal performance measures and, separately, certain market thresholds over the Performance
Period.

During 2014, 2013 and 2012, the Company granted restricted stock units to non-employee directors under
the Plan. The restricted stock units vested on the date of grant; however, distribution of the shares will be made
within 30 days of the earlier of (a) 15 months after grant date or (b) the participant’s separation from service.
Because these restricted stock units vested on grant date, the total grant date fair value was recorded in operation
and maintenance expense included in the expense table above on the grant date.

Restricted stock units generally vest over periods ranging from one to three years. Restricted stock units
granted with service-only conditions and those with internal performance measures are valued at the market
value of the Company’s common stock on the date of grant. Restricted stock units granted with market
conditions are valued using a Monte Carlo model. Expected volatility is based on historical volatilities of traded
common stock of the Company and comparative companies using daily stock prices over the past three years.
The expected term is three years and the risk-free interest rate is based on the three-year U.S. Treasury rate in
effect as of the measurement date. The following table presents the weighted-average assumptions used in the
Monte Carlo simulation and the weighted-average grant date fair values of restricted stock units granted during
the years ended December 31, 2014, 2013 and 2012:

Expected volatility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Risk-free interest rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Expected life (years) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Grant date fair value per share . . . . . . . . . . . . . . . . . . . . . . . . .

17.78% 19.37% 22.47%
0.43%
0.40%
0.75%
3
3
3
$37.40
$40.13
$45.45

2014

2013

2012

The grant date fair value of restricted stock awards that vest ratably and have market and/or performance
and service conditions is amortized through expense over the requisite service period using the graded-vesting
method. Restricted stock units that have no performance conditions are amortized through expense over the
requisite service period using the straight-line method. As of December 31, 2014, $4,634 of total unrecognized
compensation cost related to the nonvested restricted stock units is expected to be recognized over the weighted-
average remaining life of 1.4 years. The total grant date fair value of restricted stock units vested during the years
ended December 31, 2014, 2013 and 2012 was $10,829, $8,891 and $4,191, respectively.

The table below summarizes restricted stock unit activity for the year ended December 31, 2014:

Non-vested total at January 1, 2014 . . . . . . . . . . . . . . .
Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Performance share adjustment . . . . . . . . . . . . . . . . . . .
Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Non-vested total at December 31, 2014 . . . . . . . . . . . .

Weighted-Average
Grant Date Fair
Value (per share)

$36.27
45.45
30.34
32.13
41.61

$41.46

Shares

539
228
113
(337)
(27)

516

The following table summarizes additional information regarding restricted stock units distributed during

the years ended December 31, 2014, 2013 and 2012:

Intrinsic value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Income tax benefit

$15,539
1,625

$13,983
2,049

$6,159
799

2014

2013

2012

110

If dividends are paid with respect to shares of the Company’s common stock before the restricted stock units

are distributed, the Company credits a liability for the value of the dividends that would have been paid if the
restricted stock units were shares of Company common stock. When the restricted stock units are distributed, the
Company pays the participant a lump sum cash payment equal to the value of the dividend equivalents accrued.
The Company accrued dividend equivalents totaling $962, $648 and $1,168 to retained earnings during the years
ended December 31, 2014, 2013 and 2012, respectively.

Employee Stock Purchase Plan

Under the Nonqualified Employee Stock Purchase Plan (“ESPP”), employees can use payroll deductions to

acquire Company stock at the lesser of 90% of the fair market value of (a) the beginning or (b) the end of each
three-month purchase period. As of December 31, 2014, there were 1,261 shares of common stock reserved for
issuance under the ESPP. The Company’s ESPP is considered compensatory. During the years ended
December 31, 2014, 2013 and 2012, the Company issued 102, 111 and 118 shares, respectively, under the ESPP.

Note 9: Long-Term Debt

The Company primarily incurs long-term debt to fund capital expenditures of the regulated subsidiaries. The

components of long-term at December 31 are:

Rate

Weighted
Average Rate

Maturity

2014

2013

Long-term debt of American Water
Capital Corp. (“AWCC”) (a)
Private activity bonds and
government funded debt

Fixed rate . . . . . . . . . . . . . . . . .

1.79%-6.25%

5.33%

2021-2040

$ 231,330

$ 330,732

Senior notes

Fixed rate . . . . . . . . . . . . . . . . .

3.40%-8.27%

5.43%

2016-2042

3,753,200

3,312,761

Long-term debt of other subsidiaries
Private activity bonds and
government funded debt

Fixed rate (b) . . . . . . . . . . . . . .

0.00%-6.20%

4.73%

2015-2041

795,472

863,716

Mortgage bonds

Fixed rate . . . . . . . . . . . . . . . . .

4.29%-9.71%

7.41%

2015-2039

676,500

676,500

Mandatorily redeemable preferred

stock . . . . . . . . . . . . . . . . . . . . . . .
Capital lease obligations . . . . . . . . .

8.47%-9.75%
12.17%

8.60%
12.17%

2019-2036
2026

17,252
885

18,902
913

Long-term debt

. . . . . . . . . . . . . . . . . . . .

Unamortized debt, net (c) . . . . . . . .
Interest rate swap fair value

adjustment . . . . . . . . . . . . . . . . . .

Total long-term debt

. . . . . . . . . . . . . . . .

5,474,639

5,203,524

31,168

35,984

3,570

4,724

$5,509,377

$5,244,232

(a) AWCC, which is a wholly-owned subsidiary of the Company, has a strong support agreement with its

(b)

parent that, under certain circumstances, is the functional equivalent of a guarantee.
Includes $10,190 and $11,920 of variable rate debt with variable-to-fixed interest rate swaps ranging
between 3.93% and 4.72%, at December 31, 2014 and 2013, respectively. This debt was assumed via an
acquisition in 2013.

(c) Primarily fair value adjustments previously recognized in acquisition purchase accounting.

111

All $676,500 of the subsidiaries’ mortgage bonds and $729,170 of the $795,472 total subsidiaries’ private

activity bonds and government funded debt at December 31, 2014 are collateralized by utility plant.

Long-term debt indentures contain a number of covenants that, among other things, limit, subject to certain
exceptions, the Company from issuing debt secured by the Company’s assets. Certain long term notes require the
Company to maintain a ratio of consolidated total indebtedness to consolidated total capitalization of not more
than 0.70 to 1.00. The ratio at December 31, 2014 was 0.55 to 1.00. In addition, the Company has $1,044,990 of
notes which include the right to redeem the notes at par in whole or in part from time to time subject to certain
restrictions.

The future sinking fund payments and maturities are as follows:

Year

2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Thereafter

Amount

$

61,132
53,353
572,775
455,861
164,909
4,166,609

The following long-term debt was issued in 2014:

Company

Type

Rate

Maturity

Amount

AWCC . . . . . . . . . . . . . . . . .
. . . . . .
Other subsidiaries (1)

Senior notes—fixed rate
Private activity bonds
and government funded
debt—fixed rate

Total issuances . . . . . . . . . . .

3.40%-4.30% 2025-2042

$500,000

0.00%-5.00% 2031-2033

10,474

$510,474

(1)

Included in the issuance amounts for other subsidiaries private activity bonds and government funded debt
above was $9,977, which was initially kept in Trust pending the Company’s certification that it has incurred
qualifying capital expenditures. These issuances have been presented as non-cash in the accompanying
Consolidated Statements of Cash Flows. Subsequent releases of all or a lesser portion of these funds by the
applicable Trust are reflected as the release of restricted funds and are included in investing activities in the
accompanying Consolidated Statements of Cash Flows.

The Company incurred debt issuance costs of $4,593 related to the above issuances. The Company also

assumed debt of $1,683 via an acquisition during 2014.

112

The following long-term debt was retired through optional redemption or payment at maturity during 2014:

Company

Type

Rate

Maturity

Amount

AWCC . . . . . . . . . . . . . . . . . . . Private activity bonds and
government funded debt—
fixed rate

AWCC . . . . . . . . . . . . . . . . . . . Senior notes—fixed rate
Other subsidiaries (1)

. . . . . . . . Private activity bonds and
government funded debt—
fixed rate

Other subsidiaries . . . . . . . . . . Mandatorily redeemable

6.00%-6.75% 2018-2032 $101,085
59,561

6.00%

2039

0.00%-5.25% 2014-2041

78,718

preferred stock

8.49%-9.18% 2031-2036

Other subsidiaries . . . . . . . . . . Capital lease payments

Total retirements and

redemptions . . . . . . . . . . . . .

1,650
28

$241,042

(1)

Includes $1,021 of non-cash defeasance via the use of restricted funds.

Interest, net includes interest income of approximately $11,441, $11,753 and $12,652 in 2014, 2013 and

2012, respectively.

One of the principal market risks to which the Company is exposed is changes in interest rates. In order to

manage the exposure, the Company follows risk management policies and procedures, including the use of
derivative contracts such as swaps. The Company reduces exposure to interest rates by managing commercial
paper and debt maturities. The Company does not enter into derivative contracts for speculative purposes and
does not use leveraged instruments. The derivative contracts entered into are for periods consistent with the
related underlying exposures. The Company is exposed to the risk that counterparties to derivative contracts will
fail to meet their contractual obligations. The Company minimizes the counterparty credit risk on these
transactions by dealing only with leading, credit-worthy financial institutions having long-term credit ratings of
“A” or better.

The Company has an interest-rate swap to hedge $100,000 of its 6.085% fixed-rate debt maturing 2017. The

Company pays variable interest of six-month LIBOR plus 3.422%. The swap is accounted for as a fair-value
hedge and matures with the fixed-rate debt in 2017. The following table provides a summary of the derivative
and fixed rate debt fair value balances recorded by the Company as of December 31, 2014 and 2013, and the line
items in the Consolidated Balance Sheets in which such amounts are recorded:

Balance sheet classification

Regulatory and other long-term assets Other . . . . . . . . . . . . . .
Long-term debt

2014

2013

$3,636

$4,776

Long-term debt

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3,570

4,724

For derivative instruments that are designated and qualify as fair-value hedges, the gain or loss on the hedge
instrument as well as the offsetting gain or loss on the hedged item attributable to the hedged risk are recognized
in current net income. The Company includes the gain or loss on the derivative instrument and the offsetting gain
or loss on the hedged item in interest expense for the years ended December 31 as follows:

Income statement classification

2014

2013

2012

Interest, net

Gain (loss) on swap . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gain (loss) on borrowing . . . . . . . . . . . . . . . . . . . . . . .
Hedge ineffectiveness . . . . . . . . . . . . . . . . . . . . . . . . .

$(1,140)
1,154
14

$(3,133)
2,991
(142)

$ 2,085
(1,604)
481

113

Note 10: Short-Term Debt

Short-term debt consists of commercial paper borrowings totaling $449,959 (net of discount of $41) and
$630,307 (net of discount of $193) at December 31, 2014 and 2013, respectively. At December 31, 2014 there
were no borrowings outstanding with maturities greater than three months.

On September 9, 2013, AWCC and its lenders agreed to increase total commitments under AWCC’s
revolving credit facility from $1,000,000 to $1,250,000. In addition, $1,180,000 of the credit facility was
extended from its original termination date of October 2017 to October 2018. Other terms and conditions of the
existing facility remained unchanged. The Company incurred $1,126 of issuance costs in connection with the
increased lending commitments; these costs will be amortized over the remaining extended life of the credit
facility.

At the same time, the Company also announced an increase in the maximum borrowing capability of its

commercial paper program from $700,000 to $1,000,000.

AWCC had the following available capacity under its commercial paper program at December 31:

Commercial paper program . . . . . . . . . . . . . . . . . . . . .
Commercial paper program available capacity . . . . . .

$1,000,000
550,000

$1,000,000
369,500

2014

2013

At December 31, AWCC had the following sub-limits and available capacity under each applicable credit

facility:

Letter of credit sublimit . . . . . . . . . . . . . . . . . . . . . . . . . . .
Letter of credit available capacity . . . . . . . . . . . . . . . . . . .

$150,000
112,104

$150,000
108,215

2014

2013

At December 31, 2014 and 2013, the Company had $37,896 and $41,785 of outstanding letters of credit,

respectively, all of which were issued under the revolving credit facility noted above.

The following table presents the short-term borrowing activity for AWCC for the years ended December 31,

2014 and 2013:

Average borrowings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maximum borrowings outstanding . . . . . . . . . . . . . . . . . .
Weighted average interest rates, computed on daily

basis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weighted average interest rates, at Dec 31 . . . . . . . . . . . .

2014

2013(1)

$548,530
745,000

$370,420
829,250

0.31%
0.42%

0.43%
0.36%

(1) 2013 average borrowings, maximum borrowings outstanding, and weighted average interest rates, computed

on daily basis have been revised by immaterial amounts.

The credit facility requires the Company to maintain a ratio of consolidated debt to consolidated

capitalization of not more than 0.70 to 1.00. The ratio at December 31, 2014 was 0.55 to 1.00.

None of the Company’s borrowings are subject to default or prepayment as a result of a downgrading of
securities, although such a downgrading could increase fees and interest charges under the Company’s credit
facility.

As part of the normal course of business, the Company routinely enters contracts for the purchase and sale
of water, energy, fuels and other services. These contracts either contain express provisions or otherwise permit

114

the Company and its counterparties to demand adequate assurance of future performance when there are
reasonable grounds for doing so. In accordance with the contracts and applicable contract law, if the Company is
downgraded by a credit rating agency, especially if such downgrade is to a level below investment grade, it is
possible that a counterparty would attempt to rely on such a downgrade as a basis for making a demand for
adequate assurance of future performance. Depending on the Company’s net position with the counterparty, the
demand could be for the posting of collateral. In the absence of expressly agreed provisions that specify the
collateral that must be provided, the obligation to supply the collateral requested will be a function of the facts
and circumstances of the Company’s situation at the time of the demand. If the Company can reasonably claim
that it is willing and financially able to perform its obligations, it may be possible to successfully argue that no
collateral should be posted or that only an amount equal to two or three months of future payments should be
sufficient. The Company does not expect to post any collateral which will have a material adverse impact on the
Company’s results of operations, financial position or cash flows.

Note 11: General Taxes

Components of general tax expense from continuing operations for the years ended December 31 are as

follows:

Gross receipts and franchise . . . . . . . . . . . . . . . . . . . . .
Property and capital stock . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Payroll
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other general

$ 96,014
95,651
30,698
14,369

$ 96,044
94,394
30,985
12,775

$ 92,612
84,448
32,335
11,363

2014

2013

2012

$236,732

$234,198

$220,758

Note 12: Income Taxes

Components of income tax expense from continuing operations for the years ended December 31 are as

follows:

State income taxes
Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deferred

2014

2013

2012

$ 11,055

$

7,202

$ 26,604

Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Non-current

(287)
30,788

(405)
26,821

(280)
24,256

Federal income taxes
Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deferred

Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Non-current
Amortization of deferred investment tax

$ 41,556

$ 33,618

$ 50,580

$ 14,767

$ (19,995)

$ 31,482

(1,528)
226,572

(1,324)
226,295

(2,031)
178,274

credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(1,394)

(1,501)

(1,518)

238,417

203,475

206,207

$279,973

$237,093

$256,787

115

A reconciliation of income tax expense from continuing operations at the statutory federal income tax rate to

actual income tax expense for the years ended December 31 is as follows:

Income tax at statutory rate . . . . . . . . . . . . . . . . . . . . .
Increases (decreases) resulting from:

State taxes, net of federal taxes . . . . . . . . . . . . . .
Change in valuation allowance . . . . . . . . . . . . . .
Flow through differences . . . . . . . . . . . . . . . . . . .
Amortization of deferred investment tax

credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Subsidiary preferred dividends . . . . . . . . . . . . . .
Sec 162(m) Adjustment . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other, net

2014

2013

2012

$248,424

$212,777

$220,636

27,011
(2)
3,467

(1,394)
532
980
955

21,852
(455)
3,217

(1,501)
584
—
619

32,877
143
3,032

(1,518)
634
—
983

Actual income tax expense . . . . . . . . . . . . . . . . . . . . . .

$279,973

$237,093

$256,787

The following table provides the components of the net deferred tax liability from continuing operations at

December 31:

Deferred tax assets:

Advances and contributions . . . . . . . . . . . . . . .
Deferred investment tax credits . . . . . . . . . . . .
Other postretirement benefits . . . . . . . . . . . . . .
Tax losses and credits . . . . . . . . . . . . . . . . . . . .
Pension benefits . . . . . . . . . . . . . . . . . . . . . . . .
Unamortized debt discount, net
. . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2014

2013

$

502,069
9,452
104,723
197,288
124,985
20,249
32,159

990,925

$

510,122
10,027
107,773
265,640
122,143
20,249
23,001

1,058,955

Valuation allowance . . . . . . . . . . . . . . . . . . . . . . . . .

(10,379)

(13,555)

Deferred tax liabilities:

Utility plant, principally due to depreciation

differences . . . . . . . . . . . . . . . . . . . . . . . . . .
Income taxes recoverable through rates . . . . . .
Deferred business services project expenses . .
Deferred other postretirement benefits . . . . . . .
Deferred pension benefits . . . . . . . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$

980,546

$ 1,045,400

$ 2,676,574
75,538
4,584
65,157
121,317
71,514

$ 2,478,617
81,135
4,584
65,071
169,336
69,632

3,014,684

2,868,375

$(2,034,138)

$(1,822,975)

At December 31, 2014 and 2013, the Company recorded federal net operating loss (“NOL”) carryforwards
of $1,004,705 and $1,182,075, respectively. The 2014 balance does not include $14,325 of windfall tax benefits
on stock-based compensation that will not be recorded to equity until the benefit is realized. The Company
believes the federal NOL carryforwards are more likely than not to be recovered and require no valuation
allowance. The Company evaluated its ability to fully utilize the existing federal NOL carryforwards in light of
the RWE divestiture in November 2009. Under Internal Revenue Code (“I.R.C.”) Section 382, an ownership
change occurs if there is a greater than fifty percent (50%) change in equity ownership of a company over a

116

three-year period determined by reference to the ownership of persons holding five percent (5%) or more of that
company’s equity securities. If a company undergoes an ownership change as defined by I.R.C. Section 382, the
company’s ability to utilize its pre-change NOL carryforwards to offset post-change income may be limited.

The Company believes that the limitation imposed by I.R.C. Section 382 generally should not preclude use

of its federal NOL carryforwards, assuming the Company has sufficient taxable income in future carryforward
periods to utilize those NOL carryforwards. The Company’s federal NOL carryforwards do not begin expiring
until 2028.

At December 31, 2014 and 2013, the Company had state NOLs of $542,705 and $628,049, respectively, a
portion of which are offset by a valuation allowance because the Company does not believe these NOLs are more
likely than not to be realized. The state NOL carryforwards will expire between 2015 and 2033.

At December 31, 2014 and 2013, the Company had Canadian NOL carryforwards of $6,498 and $6,323,
respectively. The majority of these carryforwards are offset by a valuation allowance because the Company does
not believe these NOLs are more likely than not to be realized. The Canadian NOL carryforwards will expire
between 2015 and 2033.

The Company had capital loss carryforwards for federal income tax purposes of $3,844 at December 31,

2014 and 2013. The Company has recognized a full valuation allowance for the capital loss carryforwards
because the Company does not believe these losses are more likely than not to be recovered.

The Company files income tax returns in the United States federal jurisdiction and various state and foreign

jurisdictions. With few exceptions, the Company is no longer subject to U.S. federal, state or local or non-U.S.
income tax examinations by tax authorities for years before 2008. For U.S. federal, tax year 2011 is also closed.

The Company has state income tax examinations in progress and does not expect material adjustments to

result.

The Patient Protection and Affordable Care Act (the “PPACA”) became law on March 23, 2010, and the
Health Care and Education Reconciliation Act of 2010 became law on March 30, 2010, which makes various
amendments to certain aspects of the PPACA (together, the “Acts”). The PPACA effectively changes the tax
treatment of federal subsidies paid to sponsors of retiree health benefit plans that provide a benefit that is at least
actuarially equivalent to the benefits under Medicare Part D. The Acts effectively make the subsidy payments
taxable in tax years beginning after December 31, 2012 and as a result, the Company followed its original
accounting for the underfunded status of the other postretirement benefits for the Medicare Part D adjustment and
recorded a reduction in deferred tax assets and an increase in its regulatory assets amounting to $6,348 and
$6,241 at December 31, 2014 and 2013, respectively.

The following table summarizes the changes in the Company’s gross liability, excluding interest and

penalties, for unrecognized tax benefits:

Balance at January 1, 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Increases in current period tax positions . . . . . . . . . . . . . . . .
Decreases in prior period measurement of tax positions . . . .

Balance at December 31, 2013 . . . . . . . . . . . . . . . . . . . . . . . .
Increases in current period tax positions . . . . . . . . . . . . . . . .
Decreases in prior period measurement of tax positions . . . .

$180,993
27,229
(30,275)

$177,947
53,818
(36,528)

Balance at December 31, 2014 . . . . . . . . . . . . . . . . . . . . . . . .

$195,237

The total balance in the table above does not include interest and penalties of $157 and $242 as of
December 31, 2014 and 2013, respectively, which is recorded as a component of income tax expense. The

117

majority of the increased tax position is attributable to temporary differences. The increase in 2014 current period
tax positions related primarily to the Company’s change in tax accounting method filed in 2008 for repair and
maintenance costs on its utility plant. The Company does not anticipate material changes to its unrecognized tax
benefits within the next year. If the Company sustains all of its positions at December 31, 2014 and 2013, an
unrecognized tax benefit of $9,444 and $7,439, respectively, excluding interest and penalties, would impact the
Company’s effective tax rate.

The following table summarizes the changes in the Company’s valuation allowance:

Balance at January 1, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Increases in current period tax positions . . . . . . . . . . . . . . . . .
Decreases in current period tax positions . . . . . . . . . . . . . . . . .

Balance at December 31, 2012 . . . . . . . . . . . . . . . . . . . . . . . . .
Increases in current period tax positions . . . . . . . . . . . . . . . . .
Decreases in current period tax positions . . . . . . . . . . . . . . . . .

Balance at December 31, 2013 . . . . . . . . . . . . . . . . . . . . . . . . .
Increases in current period tax positions . . . . . . . . . . . . . . . . .
Decreases in current period tax positions . . . . . . . . . . . . . . . . .

$21,579
—
(2,059)

$19,520
—
(5,965)

$13,555
—
(3,176)

Balance at December 31, 2014 . . . . . . . . . . . . . . . . . . . . . . . . .

$10,379

Included in 2013 is a discrete tax benefit totaling $2,979 associated with an entity re-organization within the

Company’s Market-Based Operations segment that allowed for the utilization of state net operating loss
carryforwards and the release of an associated valuation allowance.

Note 13: Employee Benefits

Pension and Other Postretirement Benefits

The Company maintains noncontributory defined benefit pension plans covering eligible employees of its
regulated utility and shared services operations. Benefits under the plans are based on the employee’s years of
service and compensation. The pension plans have been closed for all employees. The pension plans were closed
for most employees hired on or after January 1, 2006. Union employees hired on or after January 1, 2001 had
their accrued benefit frozen and will be able to receive this benefit as a lump sum upon termination or retirement.
Union employees hired on or after January 1, 2001 and non-union employees hired on or after January 1, 2006
are provided with a 5.25% of base pay defined contribution plan. The Company does not participate in a
multiemployer plan.

The Company’s pension funding practice is to contribute at least the greater of the minimum amount

required by the Employee Retirement Income Security Act of 1974 or the normal cost. Further, the Company will
consider additional contributions if needed to avoid “at risk” status and benefit restrictions under the Pension
Protection Act of 2006. The Company may also consider increased contributions, based on other financial
requirements and the plans’ funded position. Pension plan assets are invested in a number of actively managed
and commingled funds including equity and bond funds, fixed income securities, guaranteed interest contracts
with insurance companies, real estate funds and real estate investment trusts (“REITs”).

Pension expense in excess of the amount contributed to the pension plans is deferred by certain regulated
subsidiaries pending future recovery in rates charged for utility services as contributions are made to the plans.
(See Note 6)

The Company also has unfunded noncontributory supplemental non-qualified pension plans that provide

additional retirement benefits to certain employees.

118

The Company maintains other postretirement benefit plans providing varying levels of medical and life

insurance to eligible retirees. The retiree welfare plans are closed for union employees hired on or after
January 1, 2006. The plans had previously closed for non-union employees hired on or after January 1, 2002.

The Company’s policy is to fund other postretirement benefit costs up to the amount recoverable through
rates. Assets of the plans are invested in a number of actively managed commingled funds including equity and
bond funds and fixed income securities.

The obligations of the pension and postretirement benefit plans are dominated by obligations for active
employees. Because the timing of expected benefit payments is so far in the future, the investment strategy is to
allocate a significant percentage of assets to equities, which the Company believes will provide the highest return
over the long-term period. The fixed income assets are invested in intermediate and long duration debt securities
and may be invested in fixed income instruments, such as futures and options, in order to better match the
duration of the plan liability.

The Company periodically conducts asset liability studies to ensure the investment strategies are aligned

with the profile of the plans’ obligations.

None of the Company’s securities are included in pension or other postretirement benefit plan assets.

The Company uses fair value for all classes of assets in the calculation of market-related value of plan

assets.

The investment policy guidelines of the pension plan require that the fixed income portfolio has an overall

weighted-average credit rating of A or better by Standard & Poor’s.

The investment policies’ objectives are focused on reducing the volatility of the plans’ funding status over a

long term horizon.

The fair values and asset allocations of pension plan assets at December 31, 2014, by asset category, follow:

Asset Category

Target
Allocation
2015

Total

Quoted Prices
in Active
Markets for
Identical Assets
(Level 1)

Significant
Observable
Inputs
(Level 2)

Significant
Unobservable
Inputs
(Level 3)

Percentage of Plan
Assets at
December 31, 2014

Cash . . . . . . . . . . . . . . . . . . . . . . . . —
Equity securities:

U.S. large cap . . . . . . . . . . . . .
U.S. small cap value . . . . . . .
International . . . . . . . . . . . . . .
. . . . . . . .

Fixed income securities:

24%
8%
20%
40%

U.S. Treasury and

government bonds . . . . . . . —
Corporate bonds . . . . . . . . . . . —
Mortgage-backed

securities . . . . . . . . . . . . . . —
Long duration bond fund . . . . —
Guaranteed annuity

contracts . . . . . . . . . . . . . . . —

Real estate . . . . . . . . . . . . . . . . . . .
REITs . . . . . . . . . . . . . . . . . . . . . . .

6%
2%

$

8,370

$

8,370

$ — $ —

—

342,081
116,503
274,143

342,081
116,503
—

—
—
274,143

140,057
376,939

121,351
—

18,706
376,939

4,285
6,555

51,517
84,821
22,889

—
6,555

—
—
—

4,285
—

8,987
—
22,889

—
—
—

—
—

—
—

42,530
84,821
—

24%
8%
19%
41%

—
—

—
—

—

6%
2%

Total . . . . . . . . . . . . . . . . . . . . . . . .

100% $1,428,160

$594,860

$705,949

$127,351

100%

119

The following table presents a reconciliation of the beginning and ending balances of the fair value

measurements using significant unobservable inputs (Level 3):

Balance, January 1, 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Actual return on assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . .
Purchases, issuances and settlements, net

Level 3

$ 43,825
7,053
76,473

Balance, December 31, 2014 . . . . . . . . . . . . . . . . . . . . . . . . .

$127,351

The fair values and asset allocations of pension plan assets at December 31, 2013, by asset category, follow:

Asset Category

Target
Allocation
2014

Total

Quoted Prices
in Active
Markets for
Identical Assets
(Level 1)

Significant
Observable
Inputs
(Level 2)

Significant
Unobservable
Inputs
(Level 3)

Percentage of Plan
Assets at
December 31, 2013

$

12,844

$ 12,844

$ —

$ —

—

Cash . . . . . . . . . . . . . . . . . . . . . . —
Equity securities:

U.S. large cap . . . . . . . . . . .
U.S. small cap value . . . . .
International . . . . . . . . . . . .
. . . . . .

Fixed income securities:

U.S. Treasury and

24%
8%
20%
40%

government bonds . . . . . —
Corporate bonds . . . . . . . . . —
Mortgage-backed

455,068
139,571
295,226

455,068
139,571
615

—
—
294,611

81,200
209,500

76,222
—

4,978
209,500

securities . . . . . . . . . . . . —

116,956

—

116,956

Long duration bond

fund . . . . . . . . . . . . . . . . —

5,177

5,177

—

Guaranteed annuity

contracts . . . . . . . . . . . . . —

Real estate . . . . . . . . . . . . . . . . .
REITs . . . . . . . . . . . . . . . . . . . . .

6%
2%

52,772
—
15,307

—
—
—

8,947
—
15,307

43,825
—
—

Total . . . . . . . . . . . . . . . . . . . . . .

100% $1,383,621

$689,497

$650,299

$43,825

—
—
—

—
—

—

—

33%
10%
21%
35%

—
—

—

—

—
—

1%

100%

The following table presents a reconciliation of the beginning and ending balances of the fair value

measurements using significant unobservable inputs (Level 3):

Balance, January 1, 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Actual return on assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Purchases, issuances and settlements, net . . . . . . . . . . . . . . .

Level 3

$ 173,625
10,384
(140,184)

Balance, December 31, 2013 . . . . . . . . . . . . . . . . . . . . . . . .

$ 43,825

The Company’s other postretirement benefit plans are partially funded and the assets are held under various

trusts. The investments and risk mitigation strategies for the plans are tailored specifically for each trust. In
setting new strategic asset mixes, consideration is given to the likelihood that the selected asset allocation will
effectively fund the projected plan liabilities and the risk tolerance of the Company. The Company periodically
updates the long-term, strategic asset allocations and uses various analytics to determine the optimal asset
allocation. Considerations include plan liability characteristics, liquidity characteristics, funding requirements,
expected rates of return and the distribution of returns.

120

In June 2012, the Company implemented a de-risking strategy for the medical bargaining trust within the

plan to minimize volatility. As part of the de-risking strategy, the Company revised the asset allocations to
increase the matching characteristics of assets relative to liabilities. The initial de-risking asset allocation for the
plan was 60% return-generating assets and 40% liability-driven assets. The investment strategies and policies for
the plan reflect a balance of liability driven and return-generating considerations. The objective of minimizing
the volatility of assets relative to liabilities is addressed primarily through asset— liability matching, asset
diversification and hedging. The fixed income target asset allocation matches the bond-like and long-dated nature
of the postretirement liabilities. Assets are broadly diversified within asset classes to achieve risk-adjusted
returns that in total lower asset volatility relative to the liabilities. The Company assesses the investment strategy
regularly to ensure actual allocations are in line with target allocations as appropriate. Strategies to address the
goal of ensuring sufficient assets to pay benefits include target allocations to a broad array of asset classes and,
within asset classes strategies are employed to provide adequate returns, diversification and liquidity.

The assets of the Company’s other trusts, within the other postretirement benefit plans, have been primarily

invested in equities and fixed income funds. The assets under the various other postretirement benefit trusts are
invested differently based on the assets and liabilities of each trust. The obligations of the other postretirement
benefit plans are dominated by obligations for the medical bargaining trust. Thirty-nine percent and four percent
of the total postretirement plan benefit obligations are related to the medical non-bargaining and life insurance
trusts, respectively. Because expected benefit payments related to the benefit obligations are so far into the
future, and the size of the medical non-bargaining and life insurance trusts’ obligations are large compared to
each trusts’ assets, the investment strategy is to allocate a significant portion of the assets’ investment to equities,
which the Company believes will provide the highest long-term return and improve the funding ratio.

The Company engages third party investment managers for all invested assets. Managers are not permitted
to invest outside of the asset class (e.g., fixed income, equity, alternatives) or strategy for which they have been
appointed. Investment management agreements and recurring performance and attribution analysis are used as
tools to ensure investment managers invest solely within the investment strategy they have been provided.
Futures and options may be used to adjust portfolio duration to align with a plan’s targeted investment policy.

In order to minimize asset volatility relative to the liabilities, a portion of plan assets is allocated to fixed

income investments that are exposed to interest rate risk. Increases in interest rates generally will result in a
decline in the value of fixed income assets while reducing the present value of the liabilities. Conversely, rate
decreases will increase fixed income assets, partially offsetting the related increase in the liabilities. Within
equities, risk is mitigated by constructing a portfolio that is broadly diversified by geography, market
capitalization, manager mandate size, investment style and process.

Actual allocations to each asset class vary from target allocations due to periodic investment strategy
updates, market value fluctuations, the length of time it takes to fully implement investment allocation, and the
timing of benefit payments and contributions. The asset allocation is rebalanced on a quarterly basis, if
necessary.

121

The fair values and asset allocations of postretirement benefit plan assets at December 31, 2014, by asset

category, follow:

Target
Allocation
2015

Total

Quoted Prices
in Active
Markets for
Identical Assets
(Level 1)

Significant
Observable
Inputs
(Level 2)

Significant
Unobservable
Inputs
(Level 3)

Percentage of Plan
Assets at
December 31, 2014

Asset Category

Bargain VEBA:
Cash . . . . . . . . . . . . . . . . . . .
Equity securities:

U.S. large cap . . . . . . . .
U.S. small cap value . . .
. . . . . . . . .
International
Fixed income securities: . . . .
U.S. Treasury securities

and government
bonds . . . . . . . . . . . . .
Corporate bonds . . . . . .
Long duration bond

fund . . . . . . . . . . . . . .

Future and option
contracts (a)

. . . . . . .

Non-bargain VEBA:
Cash . . . . . . . . . . . . . . . . . . .
Equity securities:

U.S. large cap . . . . . . . .
U.S. small cap value . . .
. . . . . . . . .
International
Fixed income securities: . . . .
Core fixed income bond
fund . . . . . . . . . . . . . .

—

$

189

$

189

$ —

9%

—
11%
80%

—
—

—

—

34,168
—
40,232

34,168
—
40,232

—
—
—

155,087
168,317

155,087
—

—
168,317

3,245

3,245

387

387

—

—

—

$

636

$

636

$ —

21%
21%
28%
30%

21,966
21,123
28,611

21,966
21,122
28,611

—

30,762

30,762

—

—

1

—

1

Total bargain VEBA . . . . . . .

100% $401,625

$233,308

$168,317

Total non-bargain VEBA . . .

100% $103,098

$103,097

$

Life VEBA:
Cash . . . . . . . . . . . . . . . . . . .
Equity securities:

U.S. large cap . . . . . . . .
Fixed income securities: . . . .
Core fixed income bond
fund . . . . . . . . . . . . . .

—

$

65

$

65

$ —

70%
30%

4,924

4,924

—

2,336

2,336

—

—

Total life VEBA . . . . . . . . . .

100% $

7,325

$

7,325

$ —

Total

. . . . . . . . . . . . . . . . . . .

100% $512,048

$343,730

$168,318

(a)

Includes cash for margin requirements.

122

—

—
—
—

—
—

—

—

—

—

—
—
—

—

—

—

—

—

—

—

—

9%

—
10%
81%

—
—

—

—

100%

—

21%
21%
28%
30%

—

100%

—

67%
33%

—

100%

100%

The fair values and asset allocations of postretirement benefit plan assets at December 31, 2013, by asset

category, follow:

Target
Allocation
2014

Total

Quoted Prices
in Active
Markets for
Identical Assets
(Level 1)

Significant
Observable
Inputs
(Level 2)

Significant
Unobservable
Inputs
(Level 3)

Percentage of Plan
Assets at
December 31, 2013

Asset Category

Bargain Veba:
Cash . . . . . . . . . . . . . . . . . . .
Equity securities:

U.S. large cap . . . . . . . .
U.S. small cap value . . .
. . . . . . . . .
International
Fixed income securities: . . . .
U.S. Treasury securities

and government
bonds . . . . . . . . . . . . .
Corporate bonds . . . . . .
Long duration bond

fund . . . . . . . . . . . . . .

—
—

—

Future and option
. . . . . . .
contracts (a)
Total bargain VEBA . . . . . . .

Non-bargain VEBA:
Cash . . . . . . . . . . . . . . . . . . .
Equity securities:

U.S. large cap . . . . . . . .
U.S. small cap value . . .
. . . . . . . . .
International
Fixed income securities: . . . .
Core fixed income bond
fund . . . . . . . . . . . . . .

—

$

689

$

689

$ —

18%
7%
15%
60%

72,108
26,574
55,888

72,108
26,574
55,888

—
—
—

95,010
117,843

91,578
—

3,432
117,843

2,043

2,043

—
620
100% $370,775

620
$249,500

—

—

$121,275

—

$

3,451

$

3,451

$ —

21%
21%
28%
30%

41,430
—
27,739

41,430
—
27,739

—

23,563

23,563

—
—
—

—

Total non-bargain VEBA . . .

100% $ 96,183

$ 96,183

$ —

Life VEBA:
Cash . . . . . . . . . . . . . . . . . . .
Equity securities:

U.S. large cap . . . . . . . .
Fixed income securities: . . . .
Core fixed income bond
fund . . . . . . . . . . . . . .

—

$

27

$

27

$ —

70%
30%

5,527

5,527

—

2,206

2,206

—

—

Total Life VEBA . . . . . . . . .

100% $

7,760

$

7,760

$ —

Total

. . . . . . . . . . . . . . . . . . .

100% $474,718

$353,443

$121,275

(a)

Includes cash for margin requirements.

Valuation Techniques Used to Determine Fair Value

—

—
—
—

—
—

—

—
—

—

—
—
—

—

—

—

—

—

—

—

—

19%
7%
15%
59%

—
—

—

—
100%

—

43%
0%
29%
28%

—

100%

—

71%
29%

—

100%

100%

Cash—Cash and investments with maturities of three months or less when purchased, including certain
short-term fixed-income securities, are considered cash and are included in the recurring fair value measurements
hierarchy as Level 1.

123

Equity securities—For equity securities, the trustees obtain prices from pricing services, whose prices are

obtained from direct feeds from market exchanges, that the Company is able to independently corroborate.
Equity securities are valued based on quoted prices in active markets and categorized as Level 1. Certain
equities, such as international securities held in the pension plan are invested in commingled funds. These funds
are valued to reflect the plan fund’s interest in the fund based on the reported year-end net asset value. Since net
asset value is not directly observable or not available on a nationally recognized securities exchange for the
commingled funds, they are categorized as Level 2.

Fixed-income securities—The majority of U.S. Treasury securities and government bonds have been
categorized as Level 1 because they trade in highly-liquid and transparent markets that the Company can
corroborate. The fair values of corporate bonds, mortgage backed securities, certain government bonds and a
guaranteed annuity contract are based on evaluated prices that reflect observable market information, such as
actual trade information of similar securities, and have been categorized as Level 2 because the valuations are
calculated using models which utilize actively traded market data that the Company can corroborate. Certain
other guaranteed annuity contracts are categorized as Level 3 because the investments are not publicly quoted.
The fund administrator values the fund using the net asset value per fund share, derived from the quoted prices in
active markets of the underlying securities. Since these valuation inputs are not highly observable, these contracts
have been categorized as Level 3. Exchange-traded future and option positions are reported in accordance with
changes in daily variation margins that are settled daily. Exchange-traded options and futures, for which market
quotations are readily available, are valued at the last reported sale price or official closing price on the primary
market or exchange on which they are traded and are classified as Level 1.

Real estate fund—Real estate fund is valued using the net asset value based on valuation models of
underlying securities which generally include significant unobservable inputs that cannot be corroborated using
verifiable observable market data. Real estate fund is categorized as Level 3 as the fund uses significant
unobservable inputs for fair value measurement.

REITs—REITs are invested in commingled funds. Commingled funds are valued to reflect the plan fund’s

interest in the fund based on the reported year-end net asset value. Since the net asset value is not directly
observable for the commingled funds, they are categorized as Level 2.

124

The following table provides a rollforward of the changes in the benefit obligation and plan assets for the

most recent two years for all plans combined:

Pension Benefits

Other Benefits

2014

2013

2014

2013

Change in benefit obligation
Benefit obligation at January 1 . . . . . . . . . . . .
Service cost . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interest cost . . . . . . . . . . . . . . . . . . . . . . . . . . .
Plan participants’ contributions . . . . . . . . . . .
Actuarial (gain) loss . . . . . . . . . . . . . . . . . . . .
Gross benefits paid . . . . . . . . . . . . . . . . . . . . .
Federal subsidy . . . . . . . . . . . . . . . . . . . . . . . .

$1,494,132
31,773
76,652
—

255,762
(111,863)

—

$1,621,244
37,872
68,096
—

(180,688)
(52,392)
—

$ 561,923
11,058
28,605
2,625
123,342
(26,440)
2,159

$ 687,082
15,282
28,700
2,514
(148,410)
(25,263)
2,018

Benefit obligation at December 31 . . . . . . . . .

$1,746,456

$1,494,132

$ 703,272

$ 561,923

Change in Plan Assets
Fair value of plan assets at January 1 . . . . . . .
Actual return on plan assets . . . . . . . . . . . . . .
Employer contributions . . . . . . . . . . . . . . . . .
Plan participants’ contributions . . . . . . . . . . .
Benefits paid . . . . . . . . . . . . . . . . . . . . . . . . . .

$1,383,621
116,363
40,039
—

(111,863)

$1,157,697
208,821
69,495
—
(52,392)

$ 474,718
48,989
12,156
2,625
(26,440)

$ 433,260
36,202
28,005
2,514
(25,263)

Fair value of plan assets at December 31 . . . .

$1,428,160

$1,383,621

$ 512,048

$ 474,718

Funded status at December 31 . . . . . . . . . . . .
Amounts recognized in the balance sheet

consist of:

$ (318,296)

$ (110,511)

$(191,224)

$ (87,205)

Noncurrent asset . . . . . . . . . . . . . . . . . . . . . . .
Current liability . . . . . . . . . . . . . . . . . . . . . . .
Noncurrent liability . . . . . . . . . . . . . . . . . . . .

$

—
(1,928)
(316,368)

$

—
(1,969)
(108,542)

$

1,326
(48)
(192,502)

$

1,271
(57)
(88,419)

Net amount recognized . . . . . . . . . . . . . . . . . .

$ (318,296)

$ (110,511)

$(191,224)

$ (87,205)

Benefits paid in 2014 includes $55,579 from a one-time lump sum window offering to retired vested

participants.

The following table provides the components of the Company’s accumulated other comprehensive income
and regulatory assets that have not been recognized as components of periodic benefit costs as of December 31:

Pension Benefits

Other Benefits

2014

2013

2014

2013

Net actuarial loss . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prior service cost (credit) . . . . . . . . . . . . . . . . . . . . .

$379,743
3,694

$145,376
4,418

$119,566
(12,330)

$ 17,632
(14,519)

Net amount recognized . . . . . . . . . . . . . . . . . . . . . .

$383,437

$149,794

$107,236

$ 3,113

Regulatory assets . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accumulated other comprehensive income . . . . . . .

$248,641
134,796

$ 90,380
59,414

$107,236
—

$ 3,113
—

$383,437

$149,794

$107,236

$ 3,113

125

At December 31, 2014 and 2013, the projected benefit obligation, accumulated benefit obligation and fair

value of plan assets for pension plans with a projected obligation in excess of plan assets were as follows:

Projected benefit obligation . . . . . . . . . . . . . . . . . . . .
Fair value of plan assets . . . . . . . . . . . . . . . . . . . . . . .

$1,746,000
1,428,000

$1,494,000
1,384,000

Projected Benefit
Obligation Exceeds the
Fair Value of Plans’ Assets

2014

2013

Accumulated Benefit
Obligation Exceeds the
Fair Value of Plans’ Assets

2014

2013

Accumulated benefit obligation . . . . . . . . . . . . . . . . .
Fair value of plan assets . . . . . . . . . . . . . . . . . . . . . . .

$1,616,000
1,428,000

$

43,000
17,000

The accumulated postretirement benefit obligation exceeds plan assets for all of the Company’s other

postretirement benefit plans.

In August 2006, the Pension Protection Act (“PPA”) was signed into law in the U.S. The PPA replaces the

funding requirements for defined benefit pension plans by requiring that defined benefit plans contribute to 100%
of the current liability funding target over seven years. Defined benefit plans with a funding status of less than
80% of the current liability are defined as being “at risk” and additional funding requirements and benefit
restrictions may apply. The PPA was effective for the 2008 plan year with short-term phase-in provisions for
both the funding target and at-risk determination. The Company’s qualified defined benefit plan is currently
funded above the at-risk threshold, and therefore the Company expects that the plans will not be subject to the “at
risk” funding requirements of the PPA. The Company is proactively monitoring the plan’s funded status and
projected contributions under the law to appropriately manage the potential impact on cash requirements.

Minimum funding requirements for the qualified defined benefit pension plan are determined by

government regulations and not by accounting pronouncements. The Company plans to contribute amounts at
least equal to the greater of the minimum required contributions or the normal cost in 2015 to the qualified
pension plans. The Company plans to contribute to its 2015 other postretirement benefit cost for rate-making
purposes.

Information about the expected cash flows for the pension and postretirement benefit plans is as follows:

2015 expected employer contributions

To plan trusts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
To plan participants . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$28,000
1,929

$26,500
104

Pension
Benefits

Other
Benefits

The Company made 2015 contributions to fund pension benefits and other benefits of $6,100 and $6,632,

respectively, through February 2015.

126

The following table reflects the net benefits expected to be paid from the plan assets or the Company’s

assets:

Pension Benefits

Other Benefits

Expected Benefit Payments

Expected Benefit Payments

Expected Federal Subsidy
Payments

2015 . . . . . . .
2016 . . . . . . .
2017 . . . . . . .
2018 . . . . . . .
2019 . . . . . . .
2020—2024 .

$ 63,355
69,673
75,894
82,063
88,635
528,913

$ 27,897
30,672
33,518
36,502
39,172
226,602

$ 2,113
2,295
2,486
2,678
2,892
18,220

Because the above amounts are net benefits, plan participants’ contributions have been excluded from the

expected benefits.

Accounting for pensions and other postretirement benefits requires an extensive use of assumptions about

the discount rate, expected return on plan assets, the rate of future compensation increases received by the
Company’s employees, mortality, turnover and medical costs. Each assumption is reviewed annually. The
assumptions are selected to represent the average expected experience over time and may differ in any one year
from actual experience due to changes in capital markets and the overall economy. These differences will impact
the amount of pension and other postretirement benefit expense that the Company recognizes.

The significant assumptions related to the Company’s pension and other postretirement benefit plans are as

Pension Benefits

2014

2013

2012

2014

Other Benefits

2013

2012

4.24% 5.12% 4.17%

4.24%

5.10%

4.16%

3.12% 3.15% 3.19%

N/A

N/A

N/A

N/A
graded from
6.75% in 2014
to 5.00% in 2021+

N/A
graded from
7.00% in 2013
to 5.00% in 2019+

N/A
graded from
7.25% in 2012
to 5.00% in 2019+

follows:

Weighted-average

assumptions used to
determine
December 31
benefit obligations
Discount rate . . . . . . . .
Rate of compensation

increase . . . . . . . . . .
Medical trend . . . . . . .

Weighted-average

assumptions used to
determine net
periodic cost

Discount rate . . . . . . . .
Expected return on

5.12% 4.17% 5.02%

5.10%

5.87%

4.16%

6.99%

5.05%

7.41%

plan assets . . . . . . . .

6.91% 7.49% 7.75%

Rate of compensation

increase . . . . . . . . . .
Medical trend . . . . . . .

3.15% 3.19% 3.25%

N/A

N/A

N/A

N/A
graded from
7.00% in 2014
to 5.00% in 2019+

N/A
graded from
7.25% in 2013
to 5.00% in 2019+

N/A
graded from
7.50% in 2012
to 5.00% in 2019+

N/A—Assumption is not applicable.

127

The discount rate assumption was determined for the pension and postretirement benefit plans
independently. At year-end 2011, the Company began using an approach that approximates the process of
settlement of obligations tailored to the plans’ expected cash flows by matching the plans’ cash flows to the
coupons and expected maturity values of individually selected bonds. The yield curve was developed for a
universe containing the majority of U.S.-issued AA-graded corporate bonds, all of which were non callable (or
callable with make-whole provisions). Historically, for each plan, the discount rate was developed as the level
equivalent rate that would produce the same present value as that using spot rates aligned with the projected
benefit payments.

The expected long-term rate of return on plan assets is based on historical and projected rates of return, prior
to administrative and investment management fees, for current and planned asset classes in the plans’ investment
portfolios. Assumed projected rates of return for each of the plans’ projected asset classes were selected after
analyzing historical experience and future expectations of the returns and volatility of the various asset classes.
Based on the target asset allocation for each asset class, the overall expected rate of return for the portfolio was
developed, adjusted for historical and expected experience of active portfolio management results compared to
the benchmark returns and for the effect of expenses paid from plan assets. The Company’s pension expense
increases as the expected return on assets decreases.

In the determination of year end 2014 projected benefit plan obligations, the Company adopted a new table
based on the Society of Actuaries RP 2014 mortality table including a generational BB-2D projection scale. The
adoption resulted in a significant increase to pension and other postretirement benefit plans’ projected benefit
obligations.

Assumed health care cost trend rates have a significant effect on the amounts reported for the other
postretirement benefit plans. The health care cost trend rate is based on historical rates and expected market
conditions. A one-percentage-point change in assumed health care cost trend rates would have the following
effects:

One-Percentage-Point
Increase

One-Percentage-Point
Decrease

Effect on total of service and interest

cost components . . . . . . . . . . . . . . .
Effect on other postretirement benefit
obligation . . . . . . . . . . . . . . . . . . . .

$

5,943

$105,967

$ (4,887)

$(86,179)

128

The following table provides the components of net periodic benefit costs for the years ended December 31:

Components of net periodic pension benefit cost
Service cost
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interest cost
Expected return on plan assets . . . . . . . . . . . . . . . . . . . .
Amortization of:

Prior service cost (credit) . . . . . . . . . . . . . . . . . . . .
Actuarial (gain) loss . . . . . . . . . . . . . . . . . . . . . . . .
Settlement loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2014

2013

2012

$ 31,773
76,652
(94,838)

$ 37,872
68,096
(88,429)

$ 34,209
70,866
(79,272)

724
(131)
—

724
37,170
—

723
29,636
7,135

Net periodic pension benefit cost . . . . . . . . . . . . . . . . . .

$ 14,180

$ 55,433

$ 63,297

Other changes in plan assets and benefit obligations

recognized in other comprehensive income

Amortization of prior service credit (cost) . . . . . . . . . . .
Current year actuarial (gain) loss . . . . . . . . . . . . . . . . . .
Amortization of actuarial gain (loss) . . . . . . . . . . . . . . .

$

(166)
46,119
31

$

(174)
(73,472)
(8,911)

$

(176)
26,425
(7,301)

Total recognized in other comprehensive income . . . . .

$ 45,984

$(82,557)

$ 18,948

Total recognized in net periodic benefit cost and

comprehensive income . . . . . . . . . . . . . . . . . . . . . . . .

$ 60,164

$(27,124)

$ 82,245

Components of net periodic other postretirement

benefit cost

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service cost
Interest cost
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Expected return on plan assets . . . . . . . . . . . . . . . . . . . .
Amortization of:

Prior service cost (credit) . . . . . . . . . . . . . . . . . . . .
Actuarial (gain) loss . . . . . . . . . . . . . . . . . . . . . . . .
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ 11,058
28,605
(27,500)

$ 15,282
28,700
(30,285)

$ 14,207
31,570
(28,711)

(81)
(2,189)
—

(2,189)
11,128
—

(1,915)
9,537
(696)

Net periodic other postretirement benefit cost . . . . . . . .

$ 9,893

$ 22,636

$ 23,992

The Company’s policy is to recognize curtailments when the total expected future service of plan
participants is reduced by greater than 10% due to an event that results in terminations and/or retirements.

Cumulative gains and losses that are in excess of 10% of the greater of either the projected benefit

obligation or the fair value of plan assets are amortized over the expected average remaining future service of the
current active membership for the plans.

The estimated amounts that will be amortized from accumulated other comprehensive income and

regulatory assets into net periodic benefit cost in 2015 are as follows:

Actuarial (gain) loss . . . . . . . . . . . . . . . . . . . . . . .
Prior service cost (credit) . . . . . . . . . . . . . . . . . . .

Total

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$25,108
754

$25,862

$ 5,009
(2,189)

$ 2,820

Pension Benefits

Other Benefits

129

Savings Plans for Employees

The Company maintains 401(k) savings plans that allow employees to save for retirement on a tax-deferred
basis. Employees can make contributions that are invested at their direction in one or more funds. The Company
makes matching contributions based on a percentage of an employee’s contribution, subject to certain limitations.
Due to the Company’s discontinuing new entrants into the defined benefit pension plan, on January 1, 2006 the
Company began providing an additional 5.25% of base pay defined contribution benefit for union employees
hired on or after January 1, 2001 and non-union employees hired on or after January 1, 2006. Plan expenses
totaled $7,595 for 2014, $7,926 for 2013 and $7,990 for 2012. All of the Company’s contributions are invested in
one or more funds at the direction of the employee.

Note 14: Commitments and Contingencies

Commitments

Commitments have been made in connection with certain construction programs. The estimated capital

expenditures required under legal and binding contractual obligations amounted to $217,082 at December 31,
2014.

The Company’s regulated subsidiaries maintain agreements with other water purveyors for the purchase of
water to supplement their water supply. Purchased water expenses were approximately $124,334, $114,471 and
$115,426 for the years ended December 31, 2014, 2013 and 2012, respectively. Future annual commitments
related to minimum quantities of purchased water having non-cancelable terms in excess of one year at
December 31, 2014 are $55,141 in 2015, $50,936 in 2016, $44,175 in 2017, $43,034 in 2018, $43,098 in 2019
and $441,206 thereafter.

The Company enters into agreements for the provision of services to water and wastewater facilities for the
United States military, municipalities and other customers. The Company’s military services agreements expire
between 2051 and 2064 and have remaining performance commitments as measured by estimated remaining
contract revenue of $2,543,778 at December 31, 2014. The military contracts are subject to customary
termination provisions held by the U.S. Federal Government prior to the agreed upon contract expiration. The
Company’s Operations and Maintenance agreements with municipalities and other customers expire between
2015 and 2048 and have remaining performance commitments as measured by estimated remaining contract
revenue of $865,803 at December 31, 2014. Some of the Company’s long-term contracts to operate and maintain
a municipality’s, federal government’s or other party’s water or wastewater treatment and delivery facilities
include responsibility for certain maintenance for some of those facilities, in exchange for an annual fee. Unless
specifically required to perform certain maintenance activities, the maintenance costs are recognized when the
maintenance is performed.

Contingencies

The Company is routinely involved in legal actions incident to the normal conduct of its business. At
December 31, 2014, the Company has accrued approximately $5,000 as probable costs and it is reasonably
possible that additional losses could range up to $30,100 for these matters. For certain matters, the Company is
unable to estimate possible losses. The Company believes that damages or settlements, if any, recovered by
plaintiffs in such claims or actions will not have a material adverse effect on the Company’s results of operations,
financial position or cash flows.

On October 13, 2014, we entered into a settlement agreement with the Utility Workers Union of America

(“UWUA”) designed to resolve a dispute between our company and the labor unions representing employees in
the Regulated Businesses (“the Unions”). Among other things, the settlement agreement provides for a new
2014-2018 National Benefits Agreement that will be in effect generally until July 31, 2018. In addition, we
agreed to make a $10 million lump-sum payment, to be distributed in accordance with procedures set forth in the
settlement agreement among eligible employees represented by the Unions and affected by implementation of

130

our last, best and final offer. The majority of the distributions are expected to be used to reimburse employees for
medical claims which were incurred during the relevant period and will be funded by the Group Insurance Plan
for American Water Works Company, Inc. and Its Designated Subsidiaries and Affiliates – Active Employees
VEBA (the “VEBA Trust”), to which we previously have made contributions.

The Unions approved the settlement agreement on October 30, 2014, and the National Labor Relations
Board (the “NLRB”) approved the settlement agreement on October 31, 2014. The NLRB, UWUA and the
Company filed a joint stipulation to dismiss the petition for review. The Seventh Circuit voluntarily dismissed all
the parties’ appeals on December 16, 2014. The NLRB will dismiss the unfair labor practice charge pending on
the national benefits dispute when we have complied with the settlement agreement.

Note 15: Earnings per Common Share

Earnings per share is calculated using the two-class method. The two-class method is an earnings allocation

formula that determines earnings per share for each class of common stock and participating security. The
Company has participating securities related to restricted stock units, granted under the Company’s 2007
Omnibus Equity Compensation Plan, that earn dividend equivalents on an equal basis with common shares. In
applying the two-class method, undistributed earnings are allocated to both common shares and participating
securities.

The following is a reconciliation of the Company’s income from continuing operations, loss from

discontinued operations and net income and weighted-average common shares outstanding for calculating basic
earnings per share:

Years Ended December 31,

2014

2013

2012

Basic
Income from continuing operations . . . . . . . . . . . . . . .
Loss from discontinued operations, net of tax . . . . . . .

$429,841
(6,733)

$370,844
(1,580)

$373,602
(15,532)

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

423,108

369,264

358,070

Less: Distributed earnings to common

shareholders . . . . . . . . . . . . . . . . . . . . . . . . . . .

217,253

150,038

214,541

Less: Distributed earnings to participating

securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

60

86

Undistributed earnings . . . . . . . . . . . . . . . . . . . . . . . . .
Undistributed earnings allocated to common

205,792

219,166

143,443

shareholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

205,735

219,082

143,385

Undistributed earnings allocated to participating

securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

84

58

Total income from continuing operations available to
common shareholders, basic . . . . . . . . . . . . . . . . . .

Total income available to common shareholders,

$429,721

$370,700

$373,458

basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$422,988

$369,120

$357,926

Weighted-average common shares outstanding,

basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

178,888

177,814

176,445

Basic earnings per share: (a)

Income from continuing operations . . . . . . . . . . .

Loss from discontinued operations, net of tax . . .

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$

$

$

2.40

(0.04)

2.36

$

$

$

2.08

(0.01)

2.08

$

$

$

2.12

(0.09)

2.03

131

(a) Earnings per share amounts are computed independently for income from continuing operations, loss from
discontinued operations and net income. As a result, the sum of per-share amounts from continuing
operations and discontinued operations may not equal the total per-share amount for net income.

Diluted earnings per common share is based on the weighted-average number of common shares
outstanding adjusted for the dilutive effect of common stock equivalents related to the restricted stock units,
stock options, and employee stock purchase plan. The dilutive effect of the common stock equivalents is
calculated using the treasury stock method and expected proceeds on vesting of the restricted stock units,
exercise of the stock options and purchases under the employee stock purchase plan.

The following is a reconciliation of the Company’s income from continuing operations, loss from

discontinued operations and net income and weighted-average common shares outstanding for calculating diluted
earnings per share:

Diluted
Total income from continuing operations available to
common shareholders, basic . . . . . . . . . . . . . . . . . .
Loss from discontinued operations, net of tax . . . . . . .

Total income available to common shareholders,

Years Ended December 31,

2014

2013

2012

$429,721
(6,733)

$370,700
(1,580)

$373,458
(15,532)

basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Undistributed earnings for participating securities . . .

422,988
57

369,120
84

357,926
58

Total income from continuing operations available to
common shareholders, diluted . . . . . . . . . . . . . . . . .

Total income available to common shareholders,

$429,778

$370,784

$373,516

diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$423,045

$369,204

$357,984

Weighted-average common shares outstanding,

basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

178,888

177,814

176,445

Common stock equivalents:

Restricted stock units . . . . . . . . . . . . . . . . . . . . . .
Stock options . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Employee stock purchase plan . . . . . . . . . . . . . . .

454
463
1

510
730
2

618
607
1

Weighted-average common shares outstanding,

diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

179,806

179,056

177,671

Diluted earnings per share (a)

Income from continuing operations . . . . . . . . . . .

Loss from discontinued operations, net of tax . . .

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$

$

$

2.39

(0.04)

2.35

$

$

$

2.07

(0.01)

2.06

$

$

$

2.10

(0.09)

2.01

(a) Earnings per share amounts are computed independently for income from continuing operations, loss from
discontinued operations and net income. As a result, the sum of per-share amounts from continuing
operations and discontinued operations may not equal the total per-share amount for net income.

132

The following potentially dilutive common stock equivalents were not included in the earnings per share

calculations for the years ended December 31 because they were anti-dilutive:

Stock options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restricted stock units where certain performance . . . . . . . . . . . . . . . . .
conditions were not met . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . —

323

2014

2013

327

2012

619

20

19

Note 16: Fair Values of Financial Instruments

The following methods and assumptions were used by the Company in estimating its fair value disclosures

for financial instruments:

Current assets and current liabilities—The carrying amounts reported in the Consolidated Balance Sheets

for current assets and current liabilities, including revolving credit debt, due to the short-term maturities and
variable interest rates, approximate their fair values.

Preferred stock with mandatory redemption requirements and long-term debt—The fair values of preferred

stock with mandatory redemption requirements and long-term debt are categorized within the fair value hierarchy
based on the inputs that are used to value each instrument. The fair value of long-term debt classified as Level 1
is calculated using quoted prices in active markets. Level 2 instruments are valued using observable inputs and
Level 3 instruments are valued using observable and unobservable inputs. The fair values of instruments
classified as Level 2 and 3 are determined by a valuation model that is based on a conventional discounted cash
flow methodology and utilizes assumptions of current market rates. As a majority of the Company’s debts do not
trade in active markets, the Company calculated a base yield curve using a risk-free rate (a U.S. Treasury
securities yield curve) plus a credit spread that is based on the following two factors: an average of the
Company’s own publicly-traded debt securities and the current market rates for U.S. Utility A- debt securities.
The Company used these yield curve assumptions to derive a base yield for the Level 2 and Level 3 securities.
Additionally, the Company adjusted the base yield for specific features of the debt securities including call
features, coupon tax treatment and collateral for the Level 3 instruments.

The carrying amounts, including fair value adjustments previously recognized in acquisition purchase

accounting and a fair value adjustment related to the Company’s interest rate swap fair value hedge (which is
classified as Level 2 in the fair value hierarchy), and fair values of the financial instruments are as follows:

Carrying
Amount

At Fair Value as of December 31, 2014

Level 1

Level 2

Level 3

Total

Preferred stock with mandatory redemption

requirements . . . . . . . . . . . . . . . . . . . . . . .

$

17,151

$

— $

— $

22,167

$

22,167

Long-term debt (excluding capital lease

obligations) . . . . . . . . . . . . . . . . . . . . . . . .

5,491,341

2,874,622

1,474,708

2,055,058

6,404,388

Carrying
Amount

At Fair Value as of December 31, 2013

Level 1

Level 2

Level 3

Total

Preferred stock with mandatory redemption

requirements . . . . . . . . . . . . . . . . . . . . . . .

$

18,827

$

— $

— $

22,795

$

22,795

Long-term debt (excluding capital lease

obligations) . . . . . . . . . . . . . . . . . . . . . . . .

5,224,492

2,263,355

1,462,404

2,057,506

5,783,265

133

Fair Value Measurements

To increase consistency and comparability in fair value measurements, FASB guidance establishes a fair

value hierarchy that prioritizes the inputs to valuation techniques used to measure fair value into three levels as
follows:

• Level 1—quoted prices (unadjusted) in active markets for identical assets or liabilities that the

Company has the ability to access as of the reporting date. Financial assets and liabilities utilizing
Level 1 inputs include active exchange-traded equity securities, exchange-based derivatives, mutual
funds and money market funds.

• Level 2—inputs other than quoted prices included within Level 1 that are directly observable for the

asset or liability or indirectly observable through corroboration with observable market data. Financial
assets and liabilities utilizing Level 2 inputs include fixed income securities, non-exchange-based
derivatives, commingled investment funds not subject to purchase and sale restrictions and fair-value
hedges.

• Level 3—unobservable inputs, such as internally-developed pricing models for the asset or liability due
to little or no market activity for the asset or liability. Financial assets and liabilities utilizing Level 3
inputs include infrequently-traded non-exchange-based derivatives and commingled investment funds
subject to purchase and sale restrictions.

Recurring Fair Value Measurements

The following table presents assets and liabilities measured and recorded at fair value on a recurring basis

and their level within the fair value hierarchy as of December 31, 2014 and 2013, respectively:

Recurring Fair Value Measures

Assets:

At Fair Value as of December 31, 2014

Level 1

Level 2

Level 3

Total

Restricted funds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rabbi trust investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mark-to-market derivative asset . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$45,182
—
4,158
—

$ — $— $45,182
11,751
11,751 —
4,158
— —
3,636
3,636 —

Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49,340

15,387 —

64,727

Liabilities:

Deferred compensation obligation . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mark-to-market derivative liability . . . . . . . . . . . . . . . . . . . . . . . . . .

Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

—
—

—

11,765 —
1,012 —

12,777 —

11,765
1,012

12,777

Total net assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$49,340

$ 2,610

$— $51,950

134

Recurring Fair Value Measures

Assets:

At Fair Value as of December 31, 2013

Level 1

Level 2

Level 3

Total

Restricted funds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rabbi trust investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mark-to-market derivative asset . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$29,259
—
1,901
—

$ — $— $29,259
444
1,901
4,776

444 —
—
—
4,776 —

Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31,160

5,220 —

36,380

Liabilities:

Deferred compensation obligation . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mark-to-market derivative liability . . . . . . . . . . . . . . . . . . . . . . . . . .

Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

—
—

—

11,928 —
1,276 —

13,204 —

11,928
1,276

13,204

Total net assets (liabilities) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$31,160

$ (7,984) $— $23,176

Restricted funds—The Company’s restricted funds primarily represent proceeds received from financings
for the construction and capital improvement of facilities and from customers for future services under operations
and maintenance projects. The proceeds of these financings are held in escrow until the designated expenditures
are incurred. Restricted funds expected to be released within twelve months subsequent to year end are classified
as current. Also included in the above restricted funds in 2014 is $22,366 of money market funds held in trust for
active employee benefits.

Rabbi trust investments—The Company’s rabbi trust investments consist primarily of fixed income
investments and mutual funds from which supplemental executive retirement plan benefits and deferred
compensation obligations can be paid. The Company includes these assets in other long-term assets.

Deposits—Deposits include escrow funds and certain other deposits held in trust. The Company includes

cash deposits in other current assets.

Deferred compensation obligations—The Company’s deferred compensation plans allow participants to

defer certain cash compensation into notional investment accounts. The Company includes such plans in other
long-term liabilities. The value of the Company’s deferred compensation obligations is based on the market value
of the participants’ notional investment accounts. The notional investments are comprised primarily of mutual
funds, which are based on observable market prices.

Mark-to-market derivative asset and liability—The Company utilizes fixed-to-floating interest-rate swaps,
typically designated as fair-value hedges, to achieve a targeted level of variable-rate debt as a percentage of total
debt. The Company also employs derivative financial instruments in the form of variable-to-fixed interest rate
swaps, classified as economic hedges, in order to fix the interest cost on some of its variable-rate debt. The
Company uses a calculation of future cash inflows and estimated future outflows, which are discounted, to
determine the current fair value. Additional inputs to the present value calculation include the contract terms,
counterparty credit risk, interest rates and market volatility.

See Note 13 for the Company’s fair value of qualified pension and postretirement welfare plans’ assets.

Non-recurring Fair Value Measurements

As discussed in Note 7, the Company recognized continuing operations goodwill impairment charges of $0
for each of the years ended December 31, 2014, 2013 and 2012, respectively. The Company’s goodwill valuation
model includes significant unobservable inputs and falls within Level 3 of the fair value hierarchy.

135

Note 17: Leases

The Company has entered into operating leases involving certain facilities and equipment. Rental expenses
under operating leases were $21,885 for 2014, $23,351 for 2013 and $27,945 for 2012. The operating leases for
facilities will expire over the next 20 years and the operating leases for equipment will expire over the next five
years. Certain operating leases have renewal options ranging from one to five years.

At December 31, 2014, the minimum annual future rental commitment under operating leases that have

initial or remaining non-cancelable lease terms in excess of one year are $14,007 in 2015, $11,898 in 2016,
$10,970 in 2017, $9,763 in 2018, $9,457 in 2019 and $81,617 thereafter.

The Company has a series of agreements with various public entities (the “Partners”) to establish certain
joint ventures, commonly referred to as “public-private partnerships.” Under the public-private partnerships, the
Company constructed utility plant, financed by the Company and the Partners constructed utility plant
(connected to the Company’s property), financed by the Partners. The Company agreed to transfer and convey
some of its real and personal property to the Partners in exchange for an equal principal amount of Industrial
Development Bonds (“IDBs”), issued by the Partners under a state Industrial Development Bond and
Commercial Development Act. The Company leased back the total facilities, including portions funded by both
the Company and the Partners, under leases for a period of 40 years.

The leases related to the portion of the facilities funded by the Company have required payments from the
Company to the Partners that approximate the payments required by the terms of the IDBs from the Partners to
the Company (as the holder of the IDBs). As the ownership of the portion of the facilities constructed by the
Company will revert back to the Company at the end of the lease, the Company has recorded these as capital
leases. The lease obligation and the receivable for the principal amount of the IDBs are presented by the
Company on a net basis. The gross cost of the facilities funded by the Company recognized as a capital lease
asset was $156,819 and $158,115 at December 31, 2014 and 2013, respectively, which is presented within utility
plant. The future payments under the lease obligations are equal to and offset by the payments receivable under
the IDBs.

At December 31, 2014, the minimum annual future rental commitment under the operating leases for the
portion of the facilities funded by the Partners that have initial or remaining non-cancelable lease terms in excess
of one year included in the preceding minimum annual rental commitments are $3,755 in 2015 through 2019, and
$73,318 thereafter.

Note 18: Segment Information

The Company has two operating segments referred to as the Regulated Businesses and Market-Based
Operations segments. The Company’s chief operating decision maker regularly reviews the operating results of
the Regulated Businesses and Market-Based Operations segments to assess segment performance and allocate
resources. The evaluation of segment performance and the allocation of resources are based on several measures.
The measure that is most consistent with that used by management is income from continuing operations before
income tax.

The Regulated Businesses segment includes the Company’s 18 utility subsidiaries in continuing operations

that provide water and wastewater services to customers in 16 U.S. states. The Market-Based Operations segment
is comprised of market-based businesses that provide a broad range of water and wastewater services and
products including homeowner water and sewer line maintenance services and water and wastewater facility
operations and maintenance services.

136

The accounting policies of the segments are the same as those described in the summary of significant
accounting policies. (See Note 2) The Regulated Businesses and Market-Based Operations segment information
includes intercompany costs that are allocated by American Water Works Service Company, Inc. and
intercompany interest that is charged by AWCC, which are eliminated to reconcile to the consolidated results of
operations. Inter-segment revenues, which are primarily recorded at cost plus mark-up that approximates current
market prices, includes leased office space, furniture and equipment provided by the Company’s market-based
subsidiaries to its regulated subsidiaries. Other includes corporate costs that are not allocated to the Company’s
subsidiaries, eliminations of inter-segment transactions, fair value adjustments and associated income and
deductions related to the Acquisitions that have not been allocated to the segments for evaluation of segment
performance and allocation of resource purposes. The adjustments related to the Acquisitions are reported in
Other as they are excluded from segment performance measures evaluated by management. The following table
includes the Company’s summarized segment information:

Net operating revenues . . . . . . . . . . . . .
Depreciation and amortization . . . . . . . .
Total operating expenses, net
. . . . . . . .
Income from continuing operations

before income taxes . . . . . . . . . . . . . .
Total assets . . . . . . . . . . . . . . . . . . . . . . .
Capital expenditures . . . . . . . . . . . . . . .
Capital expenditures of discontinued
operations (included in capital
expenditures above) . . . . . . . . . . . . . .

Net operating revenues (1)
. . . . . . . . . . .
Depreciation and amortization (1) . . . . . .
Total operating expenses, net (1)
. . . . . .
Income from continuing operations

before income taxes (1) . . . . . . . . . . . .
Total assets . . . . . . . . . . . . . . . . . . . . . . .
Assets of discontinued operations

(included in total assets above) . . . . .
Capital expenditures . . . . . . . . . . . . . . .
Capital expenditures of discontinued
operations (included in capital
expenditures above) . . . . . . . . . . . . . .

As of or for the Year Ended
December 31, 2014

Regulated
Businesses

Market-Based
Operations

$ 2,674,329
394,097
1,725,651

707,449
14,342,837
946,306

$354,679
5,790
299,549

57,539
314,253
9,813

—

12

Other

Consolidated

$ (17,680)
24,197
(16,448)

$ 3,011,328
424,084
2,008,752

(55,174)
1,473,866

—

—

709,814
16,130,956
956,119

12

As of or for the Year Ended
December 31, 2013

Regulated
Businesses

Market-Based
Operations

Other

Consolidated

$ 2,593,918
375,939
1,700,052

$302,541
6,012
252,302

$ (17,523)
24,766
(21,734)

$ 2,878,936
406,717
1,930,620

654,834
13,447,696

53,104
286,048

(100,001)
1,354,398

607,937
15,088,142

—
973,301

7,761
6,951

—

517

—
—

—

7,761
980,252

517

137

Net operating revenues (1)
. . . . . . . . . . .
Depreciation and amortization (1) . . . . . .
. . . . . .
Total operating expenses, net (1)
Income from continuing operations

before income taxes (1) . . . . . . . . . . . .
Total assets . . . . . . . . . . . . . . . . . . . . . . .
Assets of discontinued operations

(included in total assets above) . . . . .
Capital expenditures . . . . . . . . . . . . . . .
Capital expenditures of discontinued
operations (included in capital
expenditures above) . . . . . . . . . . . . . .

As of or for the Year Ended
December 31, 2012

Regulated
Businesses

Market-Based
Operations

Other

Consolidated

$ 2,564,434
349,629
1,685,734

$307,366
5,560
266,005

$ (17,874)
25,213
(21,917)

$ 2,853,926
380,402
1,929,822

649,117
12,680,856

44,948
260,255

(63,676)
1,777,865

630,389
14,718,976

—
921,500

7,646
7,074

2,884

705

—
—

—

7,646
928,574

3,589

(1) The information has been restated to reflect the impact of discontinued operations, as applicable. See Note 3

for additional details on the Company’s discontinued operations.

Note 19: Unaudited Quarterly Data

The following table sets forth certain supplemental unaudited consolidated quarterly financial data for each
of the four quarters in the years ended December 31, 2014 and 2013, respectively. The operating results for any
quarter are not indicative of results that may be expected for a full year or any future periods:

2014

First Quarter

Second Quarter Third Quarter

Fourth Quarter

Net operating revenues . . . . . . . . . . . . . . . . . . . . . . .
Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . .
Income from continuing operations . . . . . . . . . . . . .
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic earnings per common share:

Income from continuing operations . . . . . . . . .
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diluted earnings per common share:

Income from continuing operations . . . . . . . . .
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(In thousands, except per share data)

$679,003
187,442
69,113
68,123

$754,778
254,788
110,174
109,299

$846,169
337,285
156,608
152,185

$731,378
223,061
93,946
93,501

0.39
0.38

0.39
0.38

0.62
0.61

0.61
0.61

0.87
0.85

0.87
0.85

0.52
0.52

0.52
0.52

2013

First Quarter

Second Quarter Third Quarter

Fourth Quarter

Net operating revenues . . . . . . . . . . . . . . . . . . . . . . .
Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . .
Income from continuing operations . . . . . . . . . . . . .
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic earnings per common share:

Income from continuing operations . . . . . . . . .
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diluted earnings per common share:

Income from continuing operations . . . . . . . . .
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(In thousands, except per share data)

$631,939
165,324
58,445
57,643

$718,565
242,031
101,369
101,263

$822,190
323,166
149,909
150,665

$706,242
217,795
61,121
59,693

0.33
0.32

0.33
0.32

0.57
0.57

0.57
0.57

0.84
0.85

0.84
0.84

0.34
0.33

0.34
0.33

138

ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND

FINANCIAL DISCLOSURE

None

ITEM 9A. CONTROLS AND PROCEDURES

Disclosure Controls and Procedures

American Water Works Company, Inc. maintains disclosure controls and procedures that are designed to

ensure that information required to be disclosed in its reports filed or submitted under the Exchange Act is
recorded, processed, summarized and reported, within the time periods specified in the SEC’s rules and forms,
and that such information is accumulated and communicated to management, including the Chief Executive
Officer and the Chief Financial Officer, to allow timely decisions regarding required disclosure.

Our management, including the Chief Executive Officer and the Chief Financial Officer, conducted an

evaluation of the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) of the
Exchange Act) as of December 31, 2014 pursuant to Rule15d-15(e) under the Exchange Act.

Based on that evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that, as of
December 31, 2014, our disclosure controls and procedures were effective at a reasonable level of assurance. Our
disclosure controls and procedures are designed to provide reasonable assurance that the information required to
be disclosed by us in the reports we file or submit under the Exchange Act is recorded, processed, summarized
and reported within the time periods specified in the SEC’s rules and forms, and that such information is
accumulated and communicated to management, including the Chief Executive Officer and the Chief Financial
Officer, to allow timely decisions regarding required disclosure.

Management’s Report on Internal Control over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial
reporting, as such term is defined in Exchange Act Rule 13a-15(f). Our internal control over financial reporting is
a process designed by or under the supervision of our Chief Executive Officer and Chief Financial Officer to
provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial
statements for external purposes in accordance with generally accepted accounting principles. Our internal
control over financial reporting includes those policies and procedures that: (1) pertain to the maintenance of
records that in reasonable detail accurately and fairly reflect our transactions and dispositions of our assets;
(2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of the financial
statements in accordance with generally accepted accounting principles, and that our receipts and expenditures
are being made only in accordance with authorizations of our management and our directors; (3) provide
reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of
our assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect
misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that
controls may become inadequate because of changes in conditions, or that the degree of compliance with the
policies or procedures may deteriorate.

Our management, including our Chief Executive Officer and the Chief Financial Officer, assessed the

effectiveness of our internal control over financial reporting, as of December 31, 2014, using the criteria
described in Internal Control—Integrated Framework (2013) issued by the Committee of Sponsoring
Organizations of the Treadway Commission (COSO).

Based on our evaluation under the framework in Internal Control—Integrated Framework (2013) issued by

COSO, our management concluded that our internal control over financial reporting was effective as of
December 31, 2014.

139

The effectiveness of our internal control over financial reporting as of December 31, 2014 has been audited

by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report
appearing in Part II, Item 8 of this Annual Report on Form 10-K.

Changes in Internal Controls

We maintain a system of internal control over financial reporting that is designed to provide reasonable
assurance that our books and records accurately reflect our transactions and that our established policies and
procedures are followed. There were no changes to our internal control over financial reporting during our last
fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over
financial reporting.

ITEM 9B. OTHER INFORMATION

In February 2015, our Board of Directors authorized a common stock repurchase program for the specific

purpose of providing a vehicle to minimize share dilution that occurs through its dividend reinvestment,
employee stock purchase and executive compensation programs. The program will allow the Company to
purchase up to 10 million shares of its outstanding common stock over an unrestricted period of time to manage
dilution. Under the program, the Company may repurchase its common stock in the open market or through
privately negotiated transactions. The Program will be conducted in accordance with Rule 10b-18 of the
Exchange Act, as amended, and, to facilitate repurchases, the Company has also entered into with a broker a Rule
10b5-1 share repurchase plan. By having the Program administered through a Rule 10b5-1 plan, the Company
will be able to repurchase its shares at times when it otherwise might be prevented from doing so under insider
trading laws or because of self-imposed trading blackout periods. Subject to applicable regulations, the Company
may elect to amend or cancel the program or the Rule 10b5-1 parameters at its discretion.

140

PART III

ITEM 10. DIRECTORS, EXECUTIVE OFFICERS OF THE REGISTRANT AND CORPORATE

GOVERNANCE

The information required by this item and not given below, is incorporated by reference in the Company’s

Proxy Statement for the 2015 Annual Meeting of Stockholders, to be filed with the Securities and Exchange
Commission within 120 days following the end of the fiscal year covered by this report, under the captions
entitled “Nominees for Election as Directors,” “Information Relative to the Board of Directors and Committees
of the Board of Directors,” “Section 16(a) Beneficial Ownership Reporting Compliance,” and “Code of Ethics
and Corporate Governance Guidelines.”

We have adopted a Code of Ethics, which applies to directors and employees. The full text of the Code of

Ethics is publicly available on our website at http://www.amwater.com. We intend to post on our website any
amendments to certain provisions of our Code of Ethics and any waivers of such provisions granted to principal
officers.

Name

Age

Office and Employment During Last Ten Years

Susan N. Story

55 Ms. Story was elected President and Chief Executive Officer (CEO) on

John R. Bigelow

May 9, 2014. Prior to that she served as Senior Vice President and Chief
Financial Officer from April 2013 until May 2014. She was previously
employed for over 30 years by Southern Company, which owns and
operates electric utilities in four states, and also is engaged in electric
wholesale generation and telecommunications, including both wireless and
wireline, fiber optic communications. Ms. Story was an executive officer of
Southern Company from 2003 until she joined the Company. In addition,
from January 2011 until she joined the Company, she served as the
President and Chief Executive Officer of Southern Company Services,
which provides shared services for all of Southern Company’s subsidiaries,
including information technology and cyber security efforts, human
resources, procurement and supply chain management, marketing services,
customer research and system transportation functions. From 2003 to
December 2010, she was the President and Chief Executive Officer of Gulf
Power Company, an electric utility serving the northwestern portion of
Florida. Ms. Story is an independent board member of Raymond James
Financial and serves on the boards of the Bipartisan Policy Center in
Washington, DC and the Moffitt Cancer Center in Tampa, FL.

60 Mr. Bigelow has been our Senior Vice President of Business Services since
November 2011 and became the Chair of the Board of Directors for
American Water Works Service Company in January 2012. From 2007 until
his new appointment in November 2011, Mr. Bigelow was President of
New Jersey American Water (NJAWC). Mr. Bigelow joined American
Water in 1994 and held a number of senior management positions during
his tenure, including American Water’s Senior Vice President of Regulatory
Programs and Enterprise Risk Management. From December 2003 to
February 2006, Mr. Bigelow served as American Water’s Chief Financial
Officer, Vice President and Treasurer of NJAWC, and Director, Vice
President and Treasurer of New Jersey American Resources Co. Mr.
Bigelow began his career with GPU System Companies, where he spent 18
years in various leadership roles in the finance area.

141

Name

Sharon Cameron

Age

Office and Employment During Last Ten Years

58 Ms. Cameron has been President of American Water Enterprises, our
Market-Based Operations, since September 2010. She also serves as
President of American Water Resources, Inc., a business she has been
leading since 2002. Prior to joining American Water, Ms. Cameron was
Principal of Marketing Solutions, a marketing consulting firm she launched
in 1998, and was a consultant to American Water on the Homeowner
Services business. Previously, Ms. Cameron served as Vice President of
Marketing and Sales at Comcast Corporation (New Jersey), Senior
Marketing Manager at Menley & James Laboratories, and Marketing
Manager at Campbell Soup Company.

Mark Chesla

55 Mr. Chesla has been our Vice President and Controller since November

Deborah Degillio

Maureen Duffy

2007. From 2001 to November 2007, Mr. Chesla was Vice President and
Controller of Oglethorpe Power Corporation, in Atlanta, Georgia, where he
served as that company’s chief accounting officer. In this capacity he was
responsible for all aspects of the accounting, internal financial management,
regulatory and SEC reporting functions. Mr. Chesla was Vice President,
Administration/Controller of SouthStar Energy Services LLC, in Atlanta,
Georgia, from 1998 to 2001. Earlier, he held management positions with
several other companies, including Piedmont Natural Gas Co., Inc., Aegis
Technologies, Inc., Deloitte & Touche LLP and Carolina Power & Light
Company.

43 Ms. Degillio has been our Vice President and Treasurer since January 1,
2015. From 2013 until her new appointment in December 2014, Ms.
Degillio served as VP of Finance of American Water Enterprises, our
Market-Based Operations. Ms. Degillio joined American Water in 2007 as
Director of Financial Planning and Analysis, supporting California,
Arizona, New Mexico and Hawaii and was named Vice President of the
Eastern Division Finance team in 2009. As Vice President of the Eastern
Division, Ms. Degillio managed a team of over 30 professionals and was
responsible for financial analysis and planning, as well as rates strategy and
execution for nine states in American Water’s regulated operations. Prior to
joining American Water, Ms. Degillio held a number of roles at MCR
Performance Solutions, a consulting firm in the energy sector, managing
enterprise risk management and regulatory matters and providing financial
management consulting for a number of large utilities. She began her career
at CSC Planmetrics, a strategic consulting firm serving the utilities industry,
where she supported electric and gas utilities through mergers and
acquisitions, marketing plans and projects focused on process change.

45 Ms. Duffy has been our Vice President of Corporate Communications and
External Affairs since September 2011. From June 2011 to September
2011, Ms. Duffy served as the Executive Director of Corporate
Communications and External Affairs. From September 2008 to June 2011,
Ms. Duffy served as Director of External Communications, and from July
2006 until September 2008, she served as Director of Internal
Communications. From November 1999 to July 2006, she held various
positions with New Jersey American Water, which included Government
Affairs/Media Specialist, Communications Manager and Director of
Corporate Communications. Prior to joining American Water, Ms. Duffy
reported and produced news for WNJN/WNET-TV.

142

Name

Age

Office and Employment During Last Ten Years

Walter J. Lynch

52 Mr. Lynch has served as our President and Chief Operating Officer of

Kathy L. Pape

Regulated Operations since March 2010, and President of Regulated
Operations since July 2008. Prior to that date, he served as Executive Vice
President, Eastern Division. He also served as President of New Jersey
American Water, Long Island American Water and our Northeast Region.
Mr. Lynch joined us in 2001 and served as President of our Products and
Services Group, where he was responsible for overseeing our Market-Based
Operations. Prior to this, he was President of the Southwest Region of
American Water Services. Mr. Lynch has more than 20 years of experience
in engineering, sales and marketing, operations and business development.
Before joining us, he was involved with various start-up and growth
organizations in the environmental industry. Mr. Lynch worked for Mobil
Oil Corporation following his departure from the United States Army where
he attained the rank of Captain. In addition, Mr. Lynch is on the Board of
Directors of the National Association of Water Companies and serves on its
Executive Committee.

62 Ms. Pape has been our Senior Vice President, Mid-Atlantic Division since
November 2011, and President of Pennsylvania American Water since July
2007. From 1999 to 2007, Ms. Pape served as Senior Vice President,
Treasurer and Rate Counsel for Aqua America, Inc. and was part of the
team that grew the company from one state to fourteen. From 1994 to 1999,
Ms. Pape was employed by us as Regional Counsel and Finance Manager,
where her responsibilities included rates and regulatory affairs, finance,
budgeting and customer service for 10 states. Prior to 1994, Ms. Pape was
Vice President-Rates for General Waterworks Management and Service
Co., Assistant Counsel to the Pennsylvania Public Utility Commission and
Assistant Consumer Advocate for the Pennsylvania Office of Consumer
Advocate. Ms. Pape chairs the Pennsylvania Business Council and its
Policy Roundtable, is on the Board of the PA Chamber and numerous non-
profit boards. Ms. Pape holds a bachelor of arts in political science from
Edinboro University, a JD from the Dickinson School of Law and an LLM
in Taxation from Villanova University School of Law.

Nick O. Rowe

57 Mr. Rowe has been the Senior Vice President of our Central Division since

November 2011. From January 2009 until his new appointment in
November 2011, Mr. Rowe was Senior Vice President of our Eastern
Division, and from 2006 to January 2011, he was President of Kentucky
American Water. From 2005 to 2006, he served as Vice President of
Service Delivery Operations for the Southeast Region of American Water.
From 2003 to 2005, he served as Vice President, Business Change for
American Water in New Jersey, and from 1998 to 2003, Mr. Rowe was
Vice President of Operations for Kentucky American Water. From 1987 to
1998, he served in various management positions with responsibility for the
day-to-day operations of American Water facilities in several states
including Virginia, West Virginia, and Pennsylvania. Mr. Rowe is involved
with various regulatory agencies and civic and professional organizations.
He is also a member of the American Water Works Association and the
National Association of Water Companies.

143

Name

Michael Sgro

Age

Office and Employment During Last Ten Years

56 Mr. Sgro became our Senior Vice President, General Counsel and Secretary
on February 18, 2015. Prior to that he had been serving as our Corporate
Secretary and Interim General Counsel of American Water Works
Company, Inc. and responsible for all legal affairs of the Company,
including corporate governance and other corporate matters, SEC matters,
ethics and compliance matters. Prior to his new position, he served as the
Divisional General Counsel Northeast Division of American Water,
directing all legal matters for American Water’s Northeast Division,
consisting of New Jersey American Water, New York American Water, and
several non-regulated entities. He was also responsible for Government
Affairs for New Jersey American Water. Prior to joining us in 1993, he was
an Associate with Dechert LLP.

Mark S. Smith

55 Mr. Smith has been our Vice President and Chief Information Officer since

Mark F. Strauss

September 2012. From 2008 to 2012, Mr. Smith served as our ITS Senior
Director, Business Application Development & Project Management
Office. Prior to joining American Water, Mr. Smith, held several roles with
Siemens and Shared Medical Systems (pre-acquisition) over a course of 23
years, including Group Manager of Management Information Systems and
Director of the Shared Services Office where he was responsible for
enterprise and system level architecture definition, administration and
implementation for internal development as well as custom commercial
applications.

63 Mr. Strauss has been our Senior Vice President of Corporate Strategy and
Business Development since September 2010. From December 2006, until
his new appointment in September 2010, Mr. Strauss was President of
American Water Enterprises, managing our Market-Based Operations.
Previously, Mr. Strauss was President and Chief Executive Officer of a line
of business that we sold in 2012, Applied Water Management Group, which
provided customized water and wastewater management solutions to real
estate developers, industrial clients and small to midsized communities
nationwide. Mr. Strauss joined Applied Water Management Group in 1997
as Corporate Counsel and Secretary. He was promoted to Chief Operating
Officer in 2002, a position he held until his appointment as Division
President and Chief Executive Officer in 2003. Earlier, he served as Vice
President and General Counsel of Vizzoni Brothers Construction, Inc.
Mr. Strauss serves as a director of Skylands Community Bank. Mr. Strauss
was also an associate at the law firms of Ozzard, Rizzolo, Klein,
Mauro & Savo and Toolan, Romond, Abbot and Domenichetti.

Linda G. Sullivan

51 Ms. Sullivan has been our Senior Vice President and Chief Financial

Officer since May 9, 2014. Prior to joining our company, she was employed
for 22 years with Edison International companies. Beginning in July 2009,
she served as the Senior Vice President and Chief Financial Officer
(“CFO”) of Southern California Edison Company, one of the nation’s
largest electric utilities and a subsidiary of Edison International, where she
led all aspects of finance including strategy, planning, treasury, accounting,
risk management and control functions, as well as operational services
including supply chain functions, transportation services and facilities
management. Prior to becoming CFO, Ms. Sullivan was Vice President and
Controller of both Edison International and Southern California Edison for

144

Name

Age

Office and Employment During Last Ten Years

five years. She also held a variety of financial leadership roles at a number
of Edison International’s competitive businesses, including retail
subsidiaries providing home security, energy efficiency and operations and
maintenance service; and a research and development start-up focused on
distributed generation, smart grid technologies solar rooftop installations
and electric vehicle charging stations. From 1991 to 1996, she performed
finance and accounting functions at the corporate level and within an
operating business unit at the utility. Before starting her career at Edison
International, Ms. Sullivan was senior auditor with Arthur Andersen, LLP
for three years. She is a Certified Public Accountant (inactive) and Certified
Management Accountant.

55 Mr. Vallejo has been our Vice President of Financial Strategy, Planning and
Decision Support since December 2014. Prior to his current role, he served
as Vice President of Investor Relations. Prior to that he held various
positions with increasing responsibility with us including chief financial
officer of Thames Water Chile, Vice President of Mergers & Acquisitions
and Treasurer. He began his career in the utilities sector in 1994 as an
investment banker for PaineWebber.

Edward Vallejo

William M. Varley

57 Mr. Varley has been Senior Vice President, Northeast Division and

President of New Jersey American Water since January 2014. He is also
President of New York American Water (formerly named Long Island
American Water), a position he has held since 2007. Mr. Varley previously
served as Vice President and Manager of Long Island American Water, as
well as Vice President of Business Development for New Jersey and New
York. Prior to joining American Water in 2000, Mr. Varley was the District
Manager for Layne Christensen Co., a large water supply contracting
company, for 13 years. There he oversaw Layne’s Long Island well-drilling
operations. He also worked for large consulting engineering firms Camp
Dresser & McKee and Hazen & Sawyer as resident and design engineer for
large wastewater treatment plant upgrades. Mr. Varley holds a bachelors of
science in civil engineering technology from Rochester Institute of
Technology.

Loyd “Aldie” Warnock

55 Mr. Warnock has been our Senior Vice President of External Affairs,

Communications and Public Policy since April 28, 2014. Prior to joining
American Water, he was the Senior Vice President of External Affairs at
Midwest Independent System Operator Inc., a nonprofit, self-governing
organization, where he directed policy development for regulatory and
legislative matters, oversaw state and federal regulatory and legislative
activities, client relations, stakeholder support and corporate
communications for this regional transmission organization. Other previous
experience includes serving as Vice President of External Affairs for
Allegheny Energy, Senior Vice President of Governmental and Regulatory
Affairs at Mirant Corporation and Vice President of Regulatory Affairs at
Reliant Energy. Mr. Warnock currently serves on the Board of Directors for
the National Association of Water Companies and on its Executive
Committee.

145

ITEM 11. EXECUTIVE COMPENSATION

Information required by this item is incorporated by reference in the Company’s Proxy Statement for the
2015 Annual Meeting of Stockholders, under the captions entitled “Executive Compensation,” “Compensation
Discussion and Analysis,” “Compensation Committee Report” and “Director Compensation.”

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

AND RELATED STOCKHOLDER MATTERS

Information required by this item setting forth the security ownership of certain beneficial owners and

management is incorporated by reference in the Company’s Proxy Statement for the 2015 Annual Meeting of
Stockholders, under the caption entitled “Security Ownership of Principal Stockholders and Management” and
the “Equity Compensation Plan” table appearing under the caption “Long-Term Equity Incentive
Compensation.”

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS AND DIRECTOR

INDEPENDENCE

Information required by this item is incorporated by reference in the Company’s Proxy Statement for the

2015 Annual Meeting of Stockholders, under the captions entitled “Certain Relationships and Related
Transactions” and “Director Independence.”

ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES

Information required by this item is incorporated by reference in the Company’s Proxy Statement for the
2015 Annual Meeting of Stockholders, under the caption entitled “Independent Registered Public Accounting
Fees and Services.”

146

ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES

Financial statement schedules have been omitted since they are either not required or are not applicable as

the information is otherwise included in the financial statements or notes thereto.

PART IV

147

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant

has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, on the
24th day of February, 2015.

AMERICAN WATER WORKS COMPANY, INC.

BY:

/S/ SUSAN N. STORY
Susan N. Story
President and Chief Executive Officer

Pursuant to the requirements of the Securities Exchange Act of 1934, this Annual Report on Form 10-K has

been signed on the 24th day of February, 2015 by the following persons in the capacities indicated.

/S/ SUSAN N. STORY
Susan N. Story
President and Chief Executive Officer
(Principal Executive Officer and Director)

/S/ LINDA G. SULLIVAN
Linda G. Sullivan
Senior Vice President and Chief Financial
Officer

/S/ MARK CHESLA
Mark Chesla
Vice President, Controller

/S/ GEORGE MACKENZIE
George MacKenzie
(Director)

/S/ MARTHA CLARK GOSS
Martha Clark Goss
(Director)

/S/ JULIE A. DOBSON
Julie A. Dobson
(Director)

/s/ RICHARD R. GRIGG
Richard R. Grigg
(Director)

/s/ JULIA L. JOHNSON
Julia L. Johnson
(Director)

/s/ WILLIAM J. MARRAZZO
William J. Marrazzo
(Director)

/s/ PAUL J. EVANSON
Paul J. Evanson
(Director)

/s/ KARL F. KURZ
Karl F. Kurz
(Director)

148

Exhibit
Number

EXHIBIT INDEX

Exhibit Description

3.1

3.2

4.1

4.2

4.3

4.4

4.5

4.6

4.7

4.8

4.9

Restated Certificate of Incorporation of American Water Works Company, Inc. (incorporated by
reference to Exhibit 3.1 to American Water Works Company, Inc.’s Quarterly Report on Form 10-
Q, File No. 001-3028, filed November 6, 2008.)

Amended and Restated Bylaws of American Water Works Company, Inc. (incorporated by
reference to Exhibit 3.2 to American Water Works Company, Inc.’s Form 8-K, File No. 001-
34028, filed January 5, 2010).

Indenture, dated as of October 22, 2007 between American Water Capital Corp. and Wells Fargo
Bank, National Association (incorporated by reference to Exhibit 4.4 to American Water Capital
Corp.’s Registration Statement on Form S-4, File No. 333-148284, and American Water Works
Company, Inc.’s Registration Statement on Form S-4, File No. 333-148284-01, filed
December 21, 2007).

Indenture, dated as of November 26, 2008, between American Water Capital Corp. and Wells
Fargo Bank, National Association (incorporated by reference to Exhibit 4.1 to American Water
Works Company, Inc.’s Form 8-K, File No. 001-34028, filed December 3, 2008).

Indenture, dated as of December 4, 2009, between American Water Capital Corp. and Wells Fargo
Bank, National Association (incorporated by reference to Exhibit 4.1 to American Water Works
Company, Inc.’s Form 8-K, File No. 001-34028, filed December 3, 2010).

Officers’ Certificate, dated December 15, 2010, establishing the 6.00% Senior Monthly Notes due
2040 (incorporated by reference to Exhibit 4.1 to American Water Works Company, Inc.’s Form
8-K, File No. 001-34028, filed December 15, 2010).

Officers’ Certificate, dated December 17, 2012, establishing the 4.300% Senior Notes due 2042
(incorporated by reference to Exhibit 4.1 to American Water Works Company, Inc.’s Form 8-K,
File No. 001-34028, filed December 17, 2012).

Officers’ Certificate, dated November 20, 2013, establishing the 3.850% Senior Notes due 2024
(incorporated by reference to Exhibit 4.1 to American Water Works Company, Inc.’s Form 8-K,
File No. 001-34028, filed November 20, 2013).

Officers’ Certificate, dated August 14, 2014, establishing the 3.400% Senior Notes due 2024
(incorporated by reference to Exhibit 4.1 to American Water Works Company, Inc.’s Form 8-K,
File No. 001-34028, filed August 14, 2014).

Officers’ Certificate, dated August 14, 2014, providing for a further issuance of the 4.300% Senior
Notes 2042 ((incorporated by reference to Exhibit 4.2 to American Water Works Company, Inc.’s
Form 8-K, File No. 001-34028, filed August 14, 2014).

Note Purchase Agreement, as amended, dated December 21, 2006, between American Water
Capital Corp. and the purchasers party thereto (incorporated by reference to Exhibit 4.2 to
American Water Capital Corp.’s Registration Statement on Form S-1, File No. 333-145757-01,
and American Water Works Company, Inc.’s Registration Statement on Form S-1, File No. 333-
145757, filed October 11, 2007) with respect to the 5.52% Series B Senior Notes due
December 21, 2016, 5.62% Series C Senior Notes due December 21, 2018 and 5.77% Series D
Senior Notes due December 21, 2021.

4.10

Note Purchase Agreement, as amended, dated March 29, 2007, between American Water Capital
Corp. and the purchasers party thereto (incorporated by reference to Exhibit 4.3 to American
Water Capital Corp.’s Registration Statement on Form S-1, File No. 333-145757-01, and
American Water Works Company, Inc.’s Registration Statement on Form S-1, File No. 333-
145757, filed October 11, 2007) with respect to 5.62% Series E Senior Notes due March 29, 2019
and 5.77% Series F Senior Notes due March 29, 2022.

149

Exhibit
Number

4.11

10.1

10.2

10.3

10.4

10.5.1

10.5.2

10.6.1

10.6.2

10.7

10.8

10.9

Exhibit Description

Note Purchase Agreement, dated May 15, 2008, between American Water Capital Corp. and the
purchasers party thereto (incorporated by reference to Exhibit 10.1 to American Water Works
Company, Inc.’s Form 8-K, File No. 001-34028, filed May 15, 2015, with respect to the 6.25%
Series G Senior Notes due May 15, 2018 and the 6.55% Series H Senior Notes due May 15, 2023.

Credit Agreement, dated as of October 29, 2012, between American Water Capital Corp., each of
the lenders party thereto, Wells Fargo Bank, National Association [written out for indenture & on
credit agreement], as administrative agent, and JPMorgan Chase Bank, N.A., as syndication agent.
(incorporated by reference to Exhibit 10.4 to American Water Works Company, Inc.’s Form 10-Q,
File No. 001-34028, filed on May 7, 2013).

Amendment, dated as of September 6, 2013, to the Credit Agreement, dated as of October 29,
2012, between American Water Capital Corp., each of the lenders party thereto, Wells Fargo
Bank, National Association, as administrative agent, and JPMorgan Chase Bank, N.A., as
syndication agent.

Lender Consent, dated as of September 9, 2013 to the Credit Agreement, dated as of October 29,
2012, as amended, between American Water Capital Corp., each of the lenders party thereto,
Wells Fargo Bank, National Association, as administrative agent, and JPMorgan Chase Bank,
N.A., as syndication agent.

Support Agreement, dated June 22, 2000, together with First Amendment to Support Agreement,
dated July 26, 2000, by and between American Water Works Company, Inc. and American Water
Capital Corp. (incorporated by reference to Exhibit 10.3 to American Water Capital Corp.’s
Registration Statement on Form S-1, File No. 333-145757-01, and American Water Works
Company, Inc.’s Registration Statement on Form S-1, File No. 333-145757, filed October 11,
2007).

Agreement and General Release between Ellen C. Wolf and American Water Works Company,
Inc., dated March 25, 2013 (incorporated by reference to Exhibit 10.2 to American Water Works
Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2013).

First Amendment to the Agreement and General Release between Ellen C. Wolf and American
Water Works Company, Inc., dated March 27, 2013 (incorporated by reference to Exhibit 10.2A
to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2013).

Employment Agreement between Jeffry E. Sterba and American Water Works Company, Inc.,
dated March 26, 2012 (incorporated by reference to Exhibit 99.1 to American Water Works
Company, Inc.’s Form 8-K, File No. 001-34028, filed March 30, 2012).

Letter Agreement, dated December 12, 2013, between the Company and Jeffry E. Sterba,
amending Mr. Sterba’s Employment Letter Agreement dated March 26, 2012 (incorporated by
reference to Exhibit 99.1 to American Water Works Company, Inc.’s Form 8-K, File No. 001-
34028, filed December 13, 2013).

Employment Agreement between Susan Story and American Water Works Company, Inc., dated
February 20, 2013 (incorporated by reference to Exhibit 10.3 to American Water Works
Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2013).

Employment Agreement between Kellye L. Walker and American Water Works Company, Inc.,
dated December 21, 2009 (incorporated by reference to Exhibit 10.2 to American Water Works
Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 4, 2011).

Employment Letter Agreement between Linda G. Sullivan and American Water Works Company,
Inc. dated March 10, 2014 (incorporated by reference to Exhibit 10.2 to American Water Works
Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2014)

150

Exhibit
Number

10.10

10.11

10.12.1

10.12.2

10.13

10.14.1

10.14.2

10.14.3

10.14.4

10.14.5

10.14.6

10.14.7

10.14.8

Exhibit Description

Amended and Restated American Water Works Company, Inc. Executive Retirement Plan, dated
as of March 1, 2007 (incorporated by reference to Exhibit 10.8 to American Water Capital Corp.’s
Registration Statement on Form S-1, File No. 333-145757-01, and American Water Works
Company, Inc.’s Registration Statement on Form S-1, File No. 333-145757, filed October 11,
2007).

Amended and Restated American Water Works Company, Inc. Deferred Compensation Plan,
dated as of January 1, 2001 (incorporated by reference to Exhibit 10.9 to American Water Capital
Corp.’s Registration Statement on Form S-1, File No. 333-145757-01, and American Water
Works Company, Inc.’s Registration Statement on Form S-1, File No. 333-145757, filed
October 11, 2007).

American Water Works Company, Inc. Nonqualified Employee Stock Purchase Plan
(incorporated by reference to Exhibit 10.15 to American Water Works Company, Inc.’s
Registration Statement on Form S-1, File No. 333-145725, filed March 31, 2008).

Amendment 2010-1 to the American Water Works Company, Inc. Nonqualified Employee Stock
Purchase Plan, dated as of December 10, 2010 (incorporated by reference to Exhibit 10.12 to
American Water Works Company, Inc.’s Form 10-K, File No. 001-34028, filed February 28,
2011).

American Water Works Company, Inc. Executive Severance Policy, dated as of December 16,
2008 (incorporated by reference to Exhibit 10.1 to American Water Works Company, Inc.’s Form
10-Q, File No. 001-34028, filed November 3, 2010).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan (incorporated
by reference to Exhibit 10.22 to American Water Works Company, Inc.’s Registration Statement
on Form S-1, File No. 333-145725, filed March 31, 2008).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2011
Nonqualified Stock Option Grant for ML1 – L5 Employees (incorporated by reference to Exhibit
10.3 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 4,
2011).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2011
Performance Stock Unit Grant Form A for ML1 – L5 (incorporated by reference to Exhibit 10.4 to
American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 4, 2011).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2011
Performance Stock Unit Grant Form B for ML1 – L5 (incorporated by reference to Exhibit 10.5 to
American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 4, 2011).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2012
Nonqualified Stock Option Grant for ML1 – L5 Employees (incorporated by reference to Exhibit
10.2 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 2,
2012).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2012
Performance Stock Unit Grant Form A for ML1 – L5 (incorporated by reference to Exhibit 10.3 to
American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 2, 2012).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2012
Performance Stock Unit Grant Form B for ML1 – L5 (incorporated by reference to Exhibit 10.4 to
American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 2, 2012).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2013 Initial
Restricted Stock Unit Grant Form for Susan N. Story (incorporated by reference to Exhibit 10.5 to
American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2013).

151

Exhibit
Number

10.14.9

10.14.10

10.14.11

10.14.12

10.14.13

10.14.14

10.14.15

10.14.16

10.14.17

10.14.18

10.14.19

10.14.20

Exhibit Description

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2013 Restricted
Stock Unit Grant Form for Jeffry E. Sterba (incorporated by reference to Exhibit 10.6 to American
Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2013).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2014 Restricted
Stock Unit Grant Form for ML2 – L5 (incorporated by reference to Exhibit 10.3 to American
Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2014)

Amendment to the American Water Works Company, Inc. 2007 Omnibus Equity Compensation
Plan 2014 Restricted Stock Unit Grant Form for ML2 – L5 (incorporated by reference to Exhibit
10.3A to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7,
2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2014 Restricted
Stock Unit Grant Form for Jeffry E. Sterba (incorporated by reference to Exhibit 10.7 to American
Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan May 2014
Restricted Stock Unit Grant Form for Susan N. Story (incorporated by reference to Exhibit 10.4 to
American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed August 6, 2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2013
Performance Stock Unit Grant Form A for Jeffry E. Sterba (incorporated by reference to Exhibit
10.7 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7,
2013).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2013
Performance Stock Unit Grant Form B for Jeffry E. Sterba (incorporated by reference to Exhibit
10.8 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7,
2013).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2014
Performance Stock Unit Grant Form A for ML2 – L5 (incorporated by reference to Exhibit 10.4 to
American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2014)

Amendment to the American Water Works Company, Inc. 2007 Omnibus Equity Compensation
Plan 2014 Performance Stock Unit Grant Form A for ML2 – L5 (incorporated by reference to
Exhibit 10.4A to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed
May 7, 2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2014
Performance Stock Unit Grant Form B for ML2 – L5 (incorporated by reference to Exhibit 10.5 to
American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2014)

Amendment to the American Water Works Company, Inc. 2007 Omnibus Equity Compensation
Plan 2014 Performance Stock Unit Grant Form B for ML2 – L5 (incorporated by reference to
Exhibit 10.5A to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed
May 7, 2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2014
Performance Stock Unit Grant Form A for Jeffry E. Sterba (incorporated by reference to Exhibit
10.9 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7,
2014)

152

Exhibit
Number

10.14.21

10.14.22

10.14.23

10.14.24

10.14.25

10.14.26

10.14.27

10.14.28

10.14.29

10.14.30

10.14.31

10.14.32

Exhibit Description

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2014
Performance Stock Unit Grant Form B for Jeffry E. Sterba (incorporated by reference to Exhibit
10.10 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7,
2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan May 2014
Performance Stock Unit Grant Form A for Susan N. Story (incorporated by reference to Exhibit
10.2 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed August 6,
2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan May 2014
Performance Stock Unit Grant Form B for Susan N. Story (incorporated by reference to Exhibit
10.3 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed August 6,
2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2013
Nonqualified Stock Option Grant Form for Jeffry E. Sterba (incorporated by reference to Exhibit
10.9 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7,
2013).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2014
Nonqualified Stock Option Grant Form for ML2 – L5 (incorporated by reference to Exhibit 10.6
to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2014)

Amendment to the American Water Works Company, Inc. 2007 Omnibus Equity Compensation
Plan 2014 Nonqualified Stock Option Grant Form for ML2 – L5 (incorporated by reference to
Exhibit 10.6A to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed
May 7, 2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2014
Nonqualified Stock Option Grant Form for Jeffry E. Sterba (incorporated by reference to Exhibit
10.8 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7,
2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan May 2014
Nonqualified Stock Option Grant Form for Susan N. Story (incorporated by reference to Exhibit
10.1 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed August 6,
2014)

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2013 Restricted
Stock Unit Grant Form for ML2 – L5 (incorporated by reference to Exhibit 10.10 to American
Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2013).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2013
Performance Stock Unit Grant Form A for ML2 – L5 (incorporated by reference to Exhibit 10.11
to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2013).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2013
Performance Stock Unit Grant Form B for ML2 – L5 (incorporated by reference to Exhibit 10.12
to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2013).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2013
Nonqualified Stock Option Grant Form for ML2 – L5 (incorporated by reference to Exhibit 10.13
to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed May 7, 2013).

153

Exhibit
Number

10.14.33

10.14.34

10.14.35

10.14.36

10.15

10.16

10.17

10.18

*10.19

10.20

10.21

*21.1

*23.1

*31.1

*31.2

Exhibit Description

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2011 Form of
Stock Unit Grant Agreement for Non-Employee Directors (incorporated by reference to Exhibit
10.3 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed August 3,
2011).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2012 Form of
Stock Unit Grant Agreement for Non-Employee Directors (incorporated by reference to Exhibit
10.2 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed August 2,
2012).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan 2013 Stock
Unit Grant Form for Non-Employee Directors (incorporated by reference to Exhibit 10.1 to
American Water Works Company, Inc.’s Quarterly Report on Form 10-Q, File No. 001-34028,
filed August 7, 2013).

American Water Works Company, Inc. 2007 Omnibus Equity Compensation Plan May 2014
Stock Unit Grant Form for Non-Employee Directors (incorporated by reference to Exhibit 10.5 to
American Water Works Company, Inc.’s Quarterly Report on Form 10-Q, File No. 001-34028,
filed August 6, 2014).

2011 American Water Annual Incentive Plan Highlights Brochure (incorporated by reference to
Exhibit 10.1 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed
May 4, 2011).

2012 American Water Annual Incentive Plan Highlights Brochure (incorporated by reference to
Exhibit 10.1 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed
May 2, 2012).

2013 American Water Annual Incentive Plan Highlights Brochure (incorporated by reference to
Exhibit 10.1 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed
May 7, 2013).

2014 American Water Annual Incentive Plan Highlights Brochure (incorporated by reference to
Exhibit 10.1 to American Water Works Company, Inc.’s Form 10-Q, File No. 001-34028, filed
May 7, 2014)

2015 American Water Annual Incentive Plan

Nonqualified Savings and Deferred Compensation Plan for Employees of American Water Works
Company, Inc. and Its Designated Subsidiaries, as amended and restated, effective as of January 1,
2009 (incorporated by reference to Exhibit 10.37 to American Water Works Company, Inc.’s
Registration Statement on Form S-1, File No. 333-155245, filed November 18, 2008).

Nonqualified Deferred Compensation Plan for Non-Employee Directors of American Water
Works Company, Inc., as amended and restated, effective as of January 1, 2009 (incorporated by
reference to Exhibit 10.38 to American Water Works Company, Inc.’s Registration Statement on
Form S-1, File No. 333-155245, filed November 18, 2008).

Subsidiaries of American Water Works Company, Inc.

Consent of PricewaterhouseCoopers LLP.

Certification of Susan N. Story, President and Chief Executive Officer, pursuant to Section 302 of
the Sarbanes-Oxley Act.

Certification of Linda G. Sullivan, Senior Vice President and Chief Financial Officer, pursuant to
Section 302 of the Sarbanes-Oxley Act.

154

Exhibit
Number

*32.1

*32.2

*101

Exhibit Description

Certification of Susan N. Story, President and Chief Executive Officer, pursuant to Section 906 of
the Sarbanes-Oxley Act.

Certification of Linda G. Sullivan, Senior Vice President and Chief Financial Officer, pursuant to
Section 906 of the Sarbanes-Oxley Act.

The following financial statements from American Water Works Company, Inc.’s Annual Report
on Form 10-K for the period ended December 31, 2014, formatted in XBRL (eXtensible Business
Reporting Language): (i) the Consolidated Balance Sheets; (ii) the Consolidated Statements of
Operations and Comprehensive Income; (iii) the Consolidated Statements of Cash Flows; (iv) the
Consolidated Statements of Changes in Stockholders’ Equity; and (v) the Notes to Consolidated
Financial Statements.

* filed herewith

Instruments defining the rights of holders of certain issues of long-term debt of the Company and certain of its
consolidated subsidiaries have not been filed as exhibits to this report because the authorized principal amount of
any one of such issues does not exceed 10% of the consolidated total assets of the Company’s consolidated total
assets. The Company agrees to furnish a copy of each of such instrument to the Securities and Exchange
Commission upon request.

Instruments defining the rights of holders of certain issues of long-term debt of the Company and certain of its
consolidated subsidiaries have not been filed as exhibits to this report because the authorized principal amount of
any one of such issues does not exceed 10% of the consolidated total assets of the Company’s consolidated total
assets. The Company agrees to furnish a copy of each of such instrument to the Securities and Exchange
Commission upon request.

155

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

We hereby consent to the incorporation by reference in the Registration Statement on Form S-8 (Nos. 333-
168543 and 333-150381) and Form S-3 (Nos. 333-187120 and 333-181155) of American Water Works
Company, Inc. of our report dated February 24, 2015 relating to the financial statements and the effectiveness of
internal control over financial reporting, which appears in this Form 10-K.

Exhibit 23.1

/s/ PricewaterhouseCoopers LLP
Philadelphia, Pennsylvania
February 24, 2015

Exhibit 31.1

CERTIFICATION OF PRINCIPAL EXECUTIVE OFFICER

I, Susan N. Story, certify that:

1. I have reviewed this annual report on Form 10-K of American Water Works Company, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a
material fact necessary to make the statements made, in light of the circumstances under which such statements
were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the consolidated financial statements, and other financial information included in this
report, fairly present in all material respects the financial condition, results of operations and cash flows of the
registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure
controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over
financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to
be designed under our supervision, to ensure that material information relating to the registrant, including its
consolidated subsidiaries, is made known to us by others within those entities, particularly during the period
in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial
reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of
financial reporting and the preparation of financial statements for external purposes in accordance with
generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this
report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the
period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that
occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of
an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s
internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal
control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of
directors (or persons performing the equivalent functions):

a) all significant deficiencies and material weaknesses in the design or operation of internal control over
financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process,
summarize and report financial information; and

b) any fraud, whether or not material, that involves management or other employees who have a significant
role in the registrant’s internal control over financial reporting.

Date: February 24, 2015

By: /s/ SUSAN N. STORY
Susan N. Story
President and Chief Executive Officer
(Principal Executive Officer)

Exhibit 31.2

CERTIFICATION OF PRINCIPAL FINANCIAL OFFICER

I, Linda G. Sullivan, certify that:

1. I have reviewed this annual report on Form 10-K of American Water Works Company, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a
material fact necessary to make the statements made, in light of the circumstances under which such statements
were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the consolidated financial statements, and other financial information included in this
report, fairly present in all material respects the financial condition, results of operations and cash flows of the
registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure
controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over
financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to
be designed under our supervision, to ensure that material information relating to the registrant, including its
consolidated subsidiaries, is made known to us by others within those entities, particularly during the period
in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial
reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of
financial reporting and the preparation of financial statements for external purposes in accordance with
generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this
report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the
period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that
occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of
an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s
internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal
control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of
directors (or persons performing the equivalent functions):

a) all significant deficiencies and material weaknesses in the design or operation of internal control over
financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process,
summarize and report financial information; and

b) any fraud, whether or not material, that involves management or other employees who have a significant
role in the registrant’s internal control over financial reporting.

Date: February 24, 2015

By: /s/ LINDA G. SULLIVAN

Linda G. Sullivan
Senior Vice President and Chief Financial Officer

AMERICAN WATER WORKS COMPANY, INC.

CERTIFICATION PURSUANT TO
RULE 13a-14(b) UNDER THE SECURITIES EXCHANGE ACT AND
18 U.S.C. SECTION 1350,

Exhibit 32.1

I, Susan N. Story, President and Chief Executive Officer of American Water Works Company, Inc.
(the “Company”), hereby certify that, based on my knowledge:

(1) The Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2014 (the “Report”)
fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 as
amended; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and
results of operations of the Company.

By: /s/ SUSAN N. STORY
Susan N. Story
President and Chief Executive Officer
(Principal Executive Officer)

February 24, 2015

AMERICAN WATER WORKS COMPANY, INC.

CERTIFICATION PURSUANT TO
RULE 13a-14(b) UNDER THE SECURITIES EXCHANGE ACT AND
18 U.S.C. SECTION 1350,

Exhibit 32.2

I, Linda G. Sullivan, Senior Vice President and Chief Financial Officer, of American Water Works Company,
Inc. (the “Company”), hereby certify that, based on my knowledge:

(1) The Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2014 (the “Report”)
fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 as
amended; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and
results of operations of the Company.

By: /s/ LINDA G. SULLIVAN

Linda G. Sullivan
Senior Vice President and Chief Financial Officer

February 24, 2015

[THIS PAGE INTENTIONALLY LEFT BLANK]

[THIS PAGE INTENTIONALLY LEFT BLANK]

CORPORATE INFORMATION 
INDEPENDENT REGISTERED 
PUBLIC ACCOUNTING FIRM 
PricewaterhouseCoopers, LLP 
Two Commerce Square, Suite 1700 
2001 Market Street 
Philadelphia, PA 19103-7042

STOCK TRANSFER AGENT 
American Stock Transfer  
& Trust Company 
6201 15th Avenue 
Brooklyn, NY 11219 
Phone: 1-800-937-5449

BOARD OF DIRECTORS
Susan N. Story 
President and Chief Executive Officer
George MacKenzie 
Non-Executive Chairman of the Board
Julie A. Dobson 
Director
Paul J. Evanson 
Director
Martha Clark Goss 
Director

Richard R. Grigg 
Director
Julia L. Johnson 
Director
Karl F. Kurz 
Director
William J. Marrazzo 
Director

INVESTOR INQUIRIES 
Stockholders with questions, or who wish  
to obtain a copy of the company’s reports 
to the Securities and Exchange Commission 
without charge, should visit American 
Water’s investor relations pages at  
www.amwater.com, or contact:

STOCK MARKET 
Common stock of 
American Water Works 
Company, Inc. is traded 
on the New York Stock 
Exchange under the 
symbol AWK.

STOCK LISTING

INVESTOR RELATIONS 
1025 Laurel Oak Road 
Voorhees, NJ 08043 
Investor Relations Line: 856-566-4005 
Investor Relations Fax: 856-782-2782 
E-mail: aw.investorrelations@amwater.com

HEADQUARTERS 
1025 Laurel Oak Road 
Voorhees, NJ 08043 
Phone: 856-346-8200

INTERNET ADDRESS 
www.amwater.com

ANNUAL MEETING 
The annual meeting of stockholders is 
scheduled for 10:00 am ET on Friday, 
May 15, 2015 to be held at the Mansion 
on Main Street, Plaza 3000, Voorhees, 
New Jersey, 08043. All holders of our 
outstanding common stock at the close of 
business March 17, 2015 are entitled to 
vote at the meeting. To encourage broader 
participation, investors as of the record 
date of March 17, 2015 are authorized to 
virtually attend and vote online by visiting 
Investor Relations on our website  

www.amwater.com. Notice of the meeting 
and proxy materials will be distributed 
to authorized stockholders and are 
accessible to the public on the investors 
relations pages at www.amwater.com. 
Management encourages all investors to 
participate and vote.

EXECUTIVE CERTIFICATIONS 
American Water Works has included as 
Exhibit 31 to its 2014 Annual Report of 
Form 10-K filed with the Securities and 
Exchange Commission certificates of the 
chief executive officer and chief financial 
officer of the company regarding the quality 
of the company’s public disclosure. The 
company has also submitted to the New 
York Stock Exchange (NYSE) a certificate 
of the CEO certifying that she is not aware 
of any violation by the company of NYSE 
corporate listing standards.

STOCK PERFORMANCE GRAPH 
The company’s common stock began trading 
publicly on April 23, 2008. The graph to the 
right compares the cumulative total return 
on American Water’s common stock with the 
cumulative total return on the Standard & Poor’s 
500 Index and the Dow Jones U.S. Utilities Total 
Return Index from December 31, 2009 through 
December 31, 2014. The comparison assumes 
$100 was invested on December 31, 2009  and 
that dividends were reinvested.

DIVIDENDS 
Dividends paid on common stock in 2014 were:

March 3, 2014 ............................ $0.28

June 2, 2014 ............................... $0.31

September 2, 2014 ..................... $0.31

December 1, 2014 ...................... $0.31

Total Return Performance

$300 —

$250 —

$200 —

$150 —

$100 —

$50 —

$0 —

Dec-09        Dec-10        Dec-11        Dec-12        Dec-13        Dec-14

AWK

S&P 500

DJ U.S. Utilities Index

12/31/09

12/31/10

12/31/11

12/31/12

12/31/13

12/31/14

American  
Water

$100.00

$117.25

$152.47

$183.88

$213.52

$276.32

S&P 500

$100.00

$115.06

$117.49

$136.30

$180.44

$205.14

DJ U.S.  
Utilities 
Index

$100.00

$107.80

$128.44

$130.70

$150.57

$192.86

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www.amwater.com
1025 Laurel Oak Rd • Voorhees, NJ 08043

American Water Works Company, Inc., together with its subsidiaries, is referred to as American Water. “American Water” 
and the star logo are the registered trademarks of American Water Works Company, Inc. All rights reserved.