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Arrow Financial Corporation

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FY2013 Annual Report · Arrow Financial Corporation
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UNITED STATES  
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K

Annual Report Pursuant to Section 13 or 15(d) of
The Securities Exchange Act of 1934
For the Fiscal Year Ended December 31, 2013
Commission File Number: 0-12507 
ARROW FINANCIAL CORPORATION

(Exact name of registrant as specified in its charter)

New York

(State or other jurisdiction of
incorporation or organization)

22-2448962

(I.R.S. Employer Identification
No.)

250 GLEN STREET, GLENS FALLS, NEW YORK 12801

(Address of principal executive offices)   (Zip Code)

Registrant’s telephone number, including area code:   (518) 745-1000
SECURITIES REGISTERED PURSUANT TO SECTION 12(b) OF THE ACT: NONE

SECURITIES REGISTERED PURSUANT TO SECTION 12(g) OF THE ACT:

Common Stock, Par Value $1.00

(Title of Class)

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.      Yes      x  No
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.       Yes      x   No
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 
1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject 
to such filing requirements for the past 90 days.  x   Yes          No

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File 
required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for 
such shorter period that the registrant was required to submit and post such files).   x   Yes          No

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405 of this chapter) is not contained herein, 
and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III 
of this Form 10-K or any amendment to this Form 10-K.    x  Yes        No    

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. 

See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer     

Accelerated filer   x 

Non-accelerated filer      

Smaller reporting company      

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).      Yes      x   No
State the aggregate market value of the voting and non-voting common equity held by non-affiliates computed by reference to the price at which 
the common equity was last sold, or the average bid and asked price of such common equity, as of the last business day of the registrant’s most 
recently completed second fiscal quarter:    $292,291,158 

Indicate the number of shares outstanding of each of the registrant’s classes of common stock, as of the latest practicable date.

Class

Common Stock, par value $1.00 per share

Outstanding as of February 21, 2014

12,342,000

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the Registrant’s Proxy Statement for the Annual Meeting of Stockholders to be held May 7, 2014 (Part III) 

ARROW FINANCIAL CORPORATION
FORM 10-K
TABLE OF CONTENTS

Note on Terminology
The Company and Its Subsidiaries
Forward-Looking Statements
Use of Non-GAAP Financial Measures

Item 1. Business
Item 1A. Risk Factors
Item 1B. Unresolved Staff Comments
Item 2. Properties
Item 3. Legal Proceedings
Item 4. Mine Safety Disclosures

PART I

PART II

Item 5. Market for the Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of 
   Equity Securities
Item 6. Selected Financial Data
Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations
Item 7A. Quantitative and Qualitative Disclosures About Market Risk
Item 8. Financial Statements and Supplementary Data
Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure
Item 9A. Controls and Procedures
Item 9B. Other Information

PART III

Item 10. Directors, Executive Officers and Corporate Governance*
Item 11. Executive Compensation*
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters *
Item 13. Certain Relationships and Related Transactions, and Director Independence*
Item 14. Principal Accounting Fees and Services*

Item 15. Exhibits, Financial Statement Schedules
Signatures
Exhibit Index

PART IV

Page
3
3
3
4

5
14
17
17
17
17

18
22
23
52
54
103
103
103

103
103
103
103
104

104
105
106

*These items are incorporated by reference to the Corporation’s Proxy Statement for the Annual Meeting of Stockholders to be held 
May 7, 2014.

2

NOTE ON TERMINOLOGY

In this Annual Report on Form 10-K, the terms “Arrow,” “the registrant,” “the company,” “we,” “us,” and “our” generally refer to Arrow 
Financial Corporation and subsidiaries as a group, except where the context indicates otherwise.  At certain points in this Report, our 
performance is compared with that of our “peer group” of financial institutions.  Unless otherwise specifically stated, this peer group is 
comprised of the group of 344 domestic bank holding companies with $1 to $3 billion in total consolidated assets as identified in the Federal 
Reserve Board’s “Bank Holding Company Performance Report” for December 31, 2013, and peer group data has been derived from such 
Report.  This peer group is not, however, identical to either of the peer groups comprising the two bank indices included in the stock 
performance graphs on pages 19 and 20 of this Report.

THE COMPANY AND ITS SUBSIDIARIES 

Arrow is a two-bank holding company headquartered in Glens Falls, New York.  Our banking subsidiaries are Glens Falls National 
Bank and Trust Company (Glens Falls National) whose main office is located in Glens Falls, New York, and Saratoga National Bank and 
Trust Company (Saratoga National) whose main office is located in Saratoga Springs, New York.  Subsidiaries of Glens Falls National 
include Capital Financial Group, Inc. (an insurance agency specializing in selling and servicing group health care policies and life insurance), 
Loomis & LaPann, Inc. (a property and casualty and sports accident and health insurance agency), Upstate Agency, LLC (a property and 
casualty insurance agency), Glens Falls National Insurance Agencies, LLC (a property and casualty insurance agency - currently doing 
business under the name of McPhillips Insurance Agency), North Country Investment Advisers, Inc. (a registered investment adviser that 
provides investment advice to our proprietary mutual funds) and Arrow Properties, Inc., a real estate investment trust (REIT).

FORWARD-LOOKING STATEMENTS
The information contained in this Annual Report on Form 10-K contains statements that are not historical in nature but rather are 
based on our beliefs, assumptions, expectations, estimates and projections about the future.  These statements are “forward-looking 
statements” within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended, and involve a degree of uncertainty 
and attendant risk.  Words such as “expects,” “believes,” “anticipates,” “estimates” and variations of such words and similar expressions 
often identify such forward-looking statements.  Some of these statements, such as those included in the interest rate sensitivity analysis 
in Item 7A of this Report, entitled “Quantitative and Qualitative Disclosures About Market Risk,” are merely presentations of what future 
performance  or  changes  in  future  performance  would  look  like  based  on  hypothetical  assumptions  and  on  simulation  models.   Other 
forward-looking statements are based on our general perceptions of market conditions and trends in activity, both locally and nationally, 
as well as current management strategies for future operations and development. 

Examples of forward-looking statements in this Report are referenced in the table below: 

Topic
Dividend Capacity

Section
Part I, Item 1.C.

Part II, Item 7.E.
Impact of Legislative Developments Part I, Item 1.D.
Part II, Item 7.A.
Part II, Item 7.A.

VISA Estimation

Impact of Changing Interest Rates
   on Earnings

Part II, Item 7.B.I.

Part II, Item 7.C.II.a.

Part II, Item 7.C.II.a.
Part II, Item 7.C.IV.
Part II, Item 7A.
Part II, Item 7.B.II.

Adequacy of the Allowance for Loan
   Losses

Noninterest Income

Part II, Item 7.C.IV

Expected Level of Real Estate
Loans

Liquidity
Commitments to Extend Credit
Pension plan return on assets
Realization of recognized net 
   deferred tax assets

Part II,   Item 7.C.II.a.

Part II, Item 7.D.
Part II, Item 8
Part II, Item 8
Part II, Item 8

Page
9

Location
1st paragraph under "Dividend Restrictions;
Other Regulatory Sanctions"

50
12
27
27

32

42

43
47
53
34

36

42

48
79
94
95

1st paragraph under "Dividends"
Last paragraph in Section D
Paragraph in "Health Care Reform"
Paragraph under "VISA Transactions -
Reversal of the Litigation Reserve"

Paragraphs under "Potential Inflation; Effect on
Interest Rates and Margin"

Last paragraph under “Automobile Loans”
3rd and 4th paragraph under table
3rd paragraph
Last 4 paragraphs
1st paragraph under “II. Provision For Loan 
Losses and Allowance For Loan Losses”

Last 3 paragraphs under "2013 Compared to
2012"

Paragraphs under “Residential Real Estate
Loans”
Last 2 paragraphs under "Liquidity"
Last 2 paragraphs in Note 8
2nd to last paragraph in Note 13
2nd to last paragraph in Note 15

3

These statements are not guarantees of future performance and involve certain risks and uncertainties that are difficult to quantify or, 
in some cases, to identify.  In the case of all forward-looking statements, actual outcomes and results may differ materially from what the 
statements predict or forecast.  Factors that could cause or contribute to such differences include, but are not limited to:  

a. 

rapid and dramatic changes in economic and market conditions, such as the U.S. economy experienced during the financial 
crisis of 2008-2010; 

b.  sharp fluctuations in interest rates, economic activity, and consumer spending patterns;
c.  sudden changes in the market for products we provide, such as real estate loans;
d.  significant new banking or other laws and regulations, such as the Dodd-Frank Wall Street Reform and Consumer Protection 

Act (the Dodd-Frank Act or Dodd-Frank) and the rules and regulations issued or to be issued thereunder;

e.  enhanced competition from unforeseen sources; and
f. 

similar uncertainties inherent in banking operations or business generally, including technological developments and changes.

USE OF NON-GAAP FINANCIAL MEASURES
The Securities and Exchange Commission (SEC) has adopted Regulation G, which applies to all public disclosures, including earnings 
releases, made by registered companies that contain “non-GAAP financial measures.”  GAAP is generally accepted accounting principles 
in the United States of America.  Under Regulation G, companies making public disclosures containing non-GAAP financial measures 
must also disclose, along with each non-GAAP financial measure, certain additional information, including a reconciliation of the non-
GAAP financial measure to the closest comparable GAAP financial measure and a statement of the Company’s reasons for utilizing the 
non-GAAP  financial  measure  as  part  of  its  financial  disclosures.   The  SEC  has  exempted  from  the  definition  of  “non-GAAP  financial 
measures” certain commonly used financial measures that are not based on GAAP.  When these exempted measures are included in 
public disclosures, supplemental information is not required.  The following measures used in this Report, which are commonly utilized by 
financial  institutions,  have  not  been  specifically  exempted  by  the  SEC  and  may  constitute  "non-GAAP  financial  measures"  within  the 
meaning of the SEC's new rules, although we are unable to state with certainty that the SEC would so regard them.

Tax-Equivalent Net Interest Income and Net Interest Margin: Net interest income, as a component of the tabular presentation by 
financial institutions of Selected Financial Information regarding their recently completed operations, is commonly presented on a tax-
equivalent basis.  That is, to the extent that some component of the institution's net interest income, which is presented on a before-tax 
basis, is exempt from taxation (e.g., is received by the institution as a result of its holdings of state or municipal obligations), an amount 
equal to the tax benefit derived from that component is added to the actual before-tax net interest income total.  This adjustment is considered 
helpful in comparing one financial institution's net interest income to that of another institution or in analyzing any institution’s net interest 
income trend line over time, to correct any analytical distortion that might otherwise arise from the fact that financial institutions vary widely 
in the proportions of their portfolios that are invested in tax-exempt securities, and that even a single institution may significantly alter over 
time the proportion of its own portfolio that is invested in tax-exempt obligations.  Moreover, net interest income is itself a component of a 
second financial measure commonly used by financial institutions, net interest margin, which is the ratio of net interest income to average 
earning assets.  For purposes of this measure as well, tax-equivalent net interest income is generally used by financial institutions, again 
to provide a better basis of comparison from institution to institution and to better demonstrate a single institution’s performance over time. 
 We follow these practices.

The Efficiency Ratio: Financial institutions often use an "efficiency ratio" as a measure of expense control.  The efficiency ratio 
typically is defined as the ratio of noninterest expense to net interest income and noninterest income.  Net interest income as utilized in 
calculating the efficiency ratio is typically expressed on a tax-equivalent basis.  Moreover, most financial institutions, in calculating the 
efficiency ratio, also adjust both noninterest expense and noninterest income to exclude from these items (as calculated under GAAP) 
certain recurring component elements of income and expense, such as intangible asset amortization (deducted from noninterest expense) 
and securities gains or losses (excluded from noninterest income).  We follow these practices.

Tangible Book Value per Share:  Tangible equity is total stockholders’ equity less intangible assets.  Tangible book value per share 
is tangible equity divided by total shares issued and outstanding.  Tangible book value per share is often regarded as a more meaningful 
comparative ratio than book value per share as calculated under GAAP, that is, total stockholders’ equity including intangible assets divided 
by total shares issued and outstanding.  Intangible assets includes many items, but are essentially represented by goodwill for Arrow.

Adjustments for Certain Items of Income or Expense:  In addition to our disclosures of net income, earnings per share (i.e. EPS), 
return on average assets (i.e. ROA), return on average equity (i.e. ROE) and other financial measures in accordance with GAAP, we may 
also provide comparative disclosures that adjust these GAAP financial measures by removing the impact of certain transactions or other 
material items of income or expense.  We believe that the resulting non-GAAP financial measures may improve an understanding of our 
results of operations by separating out items that have a disproportional positive or negative impact on the particular period in question. 
Additionally, we believe that the adjustment for certain items allows a better comparison from period-to-period in our results of operations 
with respect to our fundamental lines of business including the commercial banking business.

We believe that the non-GAAP financial measures disclosed by us from time-to-time are useful in evaluating our performance and 
that  such  information  should  be  considered  as  supplemental  in  nature  and  not  as  a  substitute  for  or  superior  to  the  related  financial 
information prepared in accordance with GAAP.  Our non-GAAP financial measures may differ from similar measures presented by other 
companies.

4

Item 1.    Business

A. GENERAL

PART I

Our holding company,  Arrow Financial Corporation, a New York corporation, was incorporated on March 21, 1983 and is 
registered as a bank holding company within the meaning of the Bank Holding Company Act of 1956.  Arrow owns two nationally 
chartered banks in New York (Glens Falls National and Saratoga National), and through such banks indirectly owns various non-
bank subsidiaries, including four insurance agencies, a registered investment adviser and a REIT.  See "The Company and Its 
Subsidiaries," above. 

Subsidiary Banks (dollars in thousands)

Total Assets at Year-End
Trust Assets Under Administration and
   Investment Management at Year-End
   (Not Included in Total Assets)
Date Organized
Employees (full-time equivalent)
Offices

Counties of Operation

Main Office

Glens Falls National
$

1,843,285

$

1,110,174

$

$

1851
474
30

Warren, Washington,
Saratoga, Essex &
Clinton
250 Glen Street
Glens Falls, NY

Saratoga National

319,228

64,717

1988
42
7

Saratoga

171 So. Broadway
Saratoga Springs, NY

The holding company’s business consists primarily of the ownership, supervision and control of our two banks.  The holding 
company provides various advisory and administrative services and coordinates the general policies and operation of the banks.  
There were 516 full-time equivalent employees, including 70 employees within our insurance agency affiliates, at December 31, 
2013.

We offer a full range of commercial and consumer banking and financial products.  Our deposit base consists of deposits 
derived principally from the communities we serve.  We target our lending activities to consumers and small and mid-sized companies 
in  our  immediate  geographic  areas.   Through  our  banks'  trust  operations,  we  provide  retirement  planning,  trust  and  estate 
administration services for individuals, and pension, profit-sharing and employee benefit plan administration for corporations.

On August 1, 2011, we acquired two privately owned insurance agencies located in the greater Glens Falls area, W. Joseph 
McPhillips, Inc. and McPhillips-Northern, Inc., which were controlled by the same group of shareholders.  Each of the acquisitions 
was structured as a merger of the acquired agency into a newly formed limited liability company wholly owned by  Arrow's principal 
subsidiary bank, Glens Falls National, named Glens Falls National Insurance Agencies, LLC.  Both acquisitions qualified as tax-
free reorganizations under the Internal Revenue Code.  At closing of the acquisitions, which occurred on the same day, Arrow issued 
a total of 94,410 shares of its common stock (as restated for stock dividends) and $116 thousand in cash to the agencies' shareholders 
in exchange for all of their shares of the agencies' stock.  Arrow recorded the following intangible assets as a result of the acquisitions 
(none of which are deductible for income tax purposes): goodwill ($1,180) and expirations ($720).  The value of the expirations is 
being amortized over twenty years.

On February 1, 2011, we acquired Upstate Agency, Inc. ("Upstate"), a privately owned insurance agency primarily engaged in 
the sale of property and casualty insurance with offices located in northern New York.  The acquisition was structured as a merger 
of  Upstate  into  a  newly-formed  limited  liability  company  wholly  owned  by  Glens  Falls  National,  and  qualified  as  a  tax-free 
reorganization under the Internal Revenue Code.  At closing of the acquisition and in post-closing payments to date, Arrow has 
issued to the former sole shareholder of Upstate, in exchange for all of his Upstate stock, 147,854 shares of Arrow's common stock 
(as restated for stock dividends) and approximately $2.7 million in cash.  Arrow recorded the following intangible assets as a result 
of the acquisition (none of which are deductible for income tax purposes): goodwill ($5,040) and expirations ($2,854).  The value 
of the expirations is being amortized over twenty years.  The acquisition agreement provided for possible additional post-closing 
payments of Arrow's common stock to the former sole shareholder of Upstate, contingent upon the financial performance and 
business results of Upstate as a subsidiary of Glens Falls National over the three-year period following the closing.  The final such 
payment of Arrow stock to the former sole shareholder was paid in the first quarter of 2014. The present value of the expected post-
closing payments was included in the basis of goodwill recognized at the acquisition date.  

On April 1, 2010, we acquired Loomis & LaPann, Inc. ("Loomis"), a privately owned, property and casualty and sports accident 
and health insurance agency located in Glens Falls.  The acquisition was structured as a merger between a newly-formed acquisition 
subsidiary of Glens Falls National and Loomis, and qualified as a tax-free reorganization under the Internal Revenue Code.  Arrow 
has issued to the shareholders of Loomis, in exchange for their Loomis stock, 41,495 shares of Arrow's common stock (as restated 
for dividends), including the issuance of additional shares in post-closing payments to the former Loomis shareholders.  At closing, 
Arrow recorded the following intangible assets as a result of the acquisition (none of which are deductible for income tax purposes): 
goodwill ($514 thousand) and portfolio expirations ($126 thousand).  The value of the expirations is being amortized over twenty 
years.  The acquisition agreement provided for possible additional post-closing payments of Arrow's common stock to the former 
Loomis shareholders, contingent upon the financial performance of Loomis as a subsidiary of Glens Falls National over a three-

5

year period following the closing.  These post-closing stock payment to the former Loomis shareholders have now been completed.  
The estimated value of all expected post-closing payments was included in the basis of goodwill recognized at the acquisition date. 

B. LENDING ACTIVITIES

Arrow engages in a wide range of lending activities, including commercial and industrial lending primarily to small and mid-
sized companies; mortgage lending for residential and commercial properties; and consumer installment and home equity financing. 
 We also maintain an active indirect lending program through our sponsorship of automobile dealer programs under which we 
purchase dealer paper, primarily from dealers that meet pre-established specifications.  From time-to-time we sell a portion of our 
residential  real  estate  loan  originations  into  the  secondary  market,  primarily  to  the  Federal  Home  Loan  Mortgage  Corporation 
("Freddie Mac") and state housing agencies.  Normally, we retain the servicing rights on mortgage loans originated and sold by us 
into the secondary markets, subject to our periodic determinations on the continuing profitability of such activity.  
      Generally, we continue to implement lending strategies and policies that are intended to protect the quality of the loan portfolio, 
including strong underwriting and collateral control procedures and credit review systems. Loans are placed on nonaccrual status 
either due to the delinquency status of principal and/or interest or a judgment by management that the full repayment of principal 
and interest is unlikely.  Home equity lines of credit, secured by real property, are systematically placed on nonaccrual status when 
120 days past due, and residential real estate loans when 150 days past due.  Commercial and commercial real estate loans are 
evaluated on a loan-by-loan basis and are placed on nonaccrual status when 90 days past due if the full collection of principal and 
interest is uncertain. (See Part II, Item 7.C.II.c. "Risk Elements.") Subsequent cash payments on loans classified as nonaccrual 
may be applied all to principal, although income in some cases may be recognized on a cash basis.

We lend almost exclusively to borrowers within our normal retail service area, with the exception of our indirect consumer 
lending line of business, where we acquire retail paper from an extensive network of automobile dealers that operate in a geographic 
area (primarily in upstate New York) that is somewhat larger than our normal retail service area.  The loan portfolio does not include 
any foreign loans or any other significant risk concentrations.  We do not normally participate in loan syndications, either as originator 
or as a participant.  However, from time-to-time, we buy and sell participations in loans with other financial institutions in our area 
of operation.  Most of the portfolio, in general, is fully collateralized, and many commercial loans are further supported by personal 
guarantees.   

We do not engage in subprime mortgage lending as a business line and we do not extend or purchase  so-called "Alt A," 
"negative amortization," "option ARM's" or "negative equity" mortgage loans.  During 2013, we foreclosed on one commercial loan 
and no residential real estate loans. 

C. SUPERVISION AND REGULATION

The following generally describes the laws and regulations to which we are subject.  Bank holding companies, banks and their 
affiliates are extensively regulated under both federal and state law.  To the extent that the following information summarizes statutory 
or regulatory law, it is qualified in its entirety by reference to the particular provisions of the various statutes and regulations.  Any 
change in applicable law may have a material effect on our business and prospects.

Bank Regulatory Authorities with Jurisdiction over Arrow and its Subsidiary Banks

Arrow is a registered bank holding company within the meaning of the Bank Holding Company Act of 1956 ("BHC Act") and 
as such is subject to regulation by the Board of Governors of the Federal Reserve System ("FRB").  Arrow is not, at present, a so-
called "financial holding company" under federal banking law.  As a "bank holding company" under New York State law, Arrow is 
also subject to regulation by the New York State Department of Financial Services.  Our two subsidiary banks are both national 
banks and are subject to supervision and examination by the Office of the Comptroller of the Currency ("OCC"). The banks are 
members of the Federal Reserve System and the deposits of each bank are insured by the Deposit Insurance Fund of the Federal 
Deposit Insurance Corporation ("FDIC").  The BHC Act generally prohibits Arrow from engaging, directly or indirectly, in activities 
other than banking, activities closely related to banking, and certain other financial activities.  Under the BHC Act, a bank holding 
company must obtain FRB approval before acquiring, directly or indirectly, voting shares of another bank or bank holding company, 
if after the acquisition the acquiror would own 5 percent or more of a class of the voting shares of that other bank or bank holding 
company.  Bank holding companies are able to acquire banks or other bank holding companies located in all 50 states, subject to 
certain limitations.  The Gramm-Leach-Bliley Act ("GLBA"), enacted in 1999, authorized bank holding companies designated as 
"financial holding companies" to affiliate with a much broader array of other financial institutions than was previously permitted, 
including insurance companies, investment banks and merchant banks.  Arrow has not been designated as a financial holding 
company  See Item 1.D., "Recent Legislative Developments."

The FRB and the OCC have broad regulatory, examination and enforcement authority.  The FRB and the OCC conduct regular 
examinations of the entities they regulate.  In addition, banking organizations are subject to periodic reporting requirements to the 
regulatory authorities.  The FRB and OCC have the authority to implement various remedies if they determine that the financial 
condition,  capital,  asset  quality,  management,  earnings,  liquidity  or  other  aspects  of  a  banking  organization's  operations  are 
unsatisfactory or if they determine the banking organization is violating or has violated any law or regulation. The authority of the 
FRB and the OCC over banking organizations includes, but is not limited to, prohibiting unsafe or unsound practices; requiring 
affirmative action to correct a violation or practice; issuing administrative orders; requiring the organization to increase capital; 
requiring the organization to sell subsidiaries or other assets; restricting dividends and distributions; restricting the growth of the 
organization; assessing civil money penalties; removing officers and directors; and terminating deposit insurance.  The FDIC may 

6

 
terminate a depository institution's deposit insurance upon a finding that the institution's financial condition is unsafe or unsound 
or that the institution has engaged in unsafe or unsound practices or has violated any applicable rule, regulation, order or condition 
enacted or imposed by the institution's regulatory agency.

Regulatory Supervision of Other Arrow Subsidiaries 

The insurance agency subsidiaries of Glens Falls National are subject to the licensing and other provisions of New York State 
Insurance law and are regulated by the New York Department of Financial Services.  Arrow's investment adviser subsidiary is 
subject to the licensing and other provisions of the federal Investment Advisers Act of 1940 and is regulated by the SEC.

Regulation of Transactions between Banks and their Affiliates

Transactions between banks and their "affiliates" are regulated by Sections 23A and 23B of the Federal Reserve Act (the 
"FRA").  For purposes of Sections 23A and 23B, the only current “affiliate” of each of our two banks, other than the other bank, is 
their common holding company, Arrow.  All of our organization's non-bank subsidiaries are subsidiaries of the banks themselves, 
and are "operating subsidiaries" under Sections 23A and 23B.  This means they are considered to be part of the banks that own 
them  and thus are not "affiliates" of the banks.  Extensions of credit that a bank may make to affiliates, or to third parties secured 
by securities or obligations of the affiliates, are substantially limited by the FRA and the Federal Deposit Insurance Act (the "FDIA").  
Such acts further restrict the range of permissible transactions between a bank and any affiliate, including a bank affiliate.  A bank 
may engage in certain transactions, including loans and purchases of assets, with a non-bank affiliate, only if the terms and conditions 
of the transaction, including credit standards, are substantially the same as, or at least as favorable to the bank as, those prevailing 
at the time for comparable transactions by it with non-affiliated companies or, in the absence of comparable transactions, on terms 
and conditions that would be offered by it to non-affiliated companies.

Regulatory Capital Standards

An important area of banking regulation is the federal banking system's promulgation and enforcement of minimum capitalization 

standards for banks and bank holding companies.  

New Bank Regulatory Capital Standards (to be phased in, beginning in 2015).  The Dodd-Frank Act, among other things, 
directed U.S. bank regulators to promulgate new capital standards for U.S. banking organizations, which must be at least as strict 
(i.e., must establish minimum capital levels that are at least as high) as the regulatory capital standards for U.S. insured depository 
financial institutions at the time Dodd-Frank was enacted in 2010.  

In July 2013, federal bank regulators approved their final new bank capital rules aimed at implementing these Dodd-Frank 
capital requirements.  These rules were also intended to coordinate U.S. bank capital standards with the current drafts of the Basel 
III proposed bank capital standards for all of the developed world banking organizations.  The federal regulators' new rules, which 
will be phased in over time (beginning for our organization in January 2015), impose significantly more stringent capital standards 
on U.S. financial institutions than are now in place.   

The following is a summary of the new capital rules which apply both to bank holding companies (such as Arrow) and to insured 

financial institutions (such as our subsidiary banks): 

In general, the new rules expand the risk-weighted categories of assets from 4 to 8 (although there are several other super-
weighted categories for high-risk assets that are generally not held by community banks like us).  The new rules also are more 
restrictive in their definitions of what qualifies as capital components and set new, higher minimum capital ratios.    As required 
under Dodd-Frank, the new rules add a new capital ratio, a "common equity tier 1 capital ratio" (CET1).  The primary difference 
between this ratio and the current tier 1 leverage ratio is that only common equity will qualify as capital under the new CET1 ratio; 
preferred stock and trust preferred securities ("TRUPs") will not be included in CET1.  The new CET1 ratio will include, however, 
most elements of accumulated other comprehensive income, including unrealized securities gains and losses, as part of both total 
regulatory capital (numerator) and total assets (denominator), although community banks are given the opportunity to make a one-
time irrevocable election to include or not to include certain elements of other comprehensive income, most notably unrealized 
securities gains or losses.  We will elect not to include unrealized securities gains and losses in calculating our CET1 ratio.   

In addition to setting higher minimum capital ratios, the new rules, as part of their general thrust in requiring enhanced capital 
for all banks, introduce a new concept, a so-called "capital conservation buffer" (set at 2.5%, after full phase-in), which must be 
added to each of the minimum capital ratios (some of which by themselves are somewhat higher than the current minimum ratios).  
The capital conservation buffer will be phased-in over five years (see table on page 8).  When, during economic downturns, an 
institution's capital begins to erode, the first deductions from a regulatory perspective would be taken against the conservation 
buffer; to the extent that such deductions should erode the capital buffer below the required level (2.5% of total assets), the bank 
would not necessarily be required to replace the buffer deficit immediately but would face restrictions on paying dividends and other 
negative consequences until it did so. 

Under the final rule,  ("TRUPs") issued by small- to medium-sized banking organizations (such as Arrow) that were outstanding 
on the Dodd-Frank Act grandfathering date for TRUPS (May 19, 2010) will continue to qualify as tier 1 capital, up to a limit of 25% 
of tier 1 capital, until the TRUPs mature or are redeemed.  See the subsequent discussion of grandfathered TRUPs in section D 
of this item under "The Dodd-Frank Act."

The following is a summary of the regulatory capital definitions applicable to community banks, based on the July 2013 final 

new bank capital rules:

7

  
 
Common Equity Tier 1 Capital:  Equals the sum of common stock instruments and related surplus (net of treasury stock), 
retained earnings, accumulated other comprehensive income (AOCI), and qualifying minority interests, minus applicable regulatory 
adjustments and deductions. Such deductions will include AOCI, if  the organization exercises its irrevocable option not to include 
AOCI in capital. Mortgage-servicing assets, deferred tax assets, and investments in financial institutions are limited to 15 percent 
of CET1 in the aggregate and 10 percent of CET1 for each such item individually. 

Additional Tier 1 Capital:  Equals the sum of noncumulative perpetual preferred stock, tier 1 minority interests, grandfathered 

TRUPs, and Troubled Asset Relief Program instruments, minus applicable regulatory adjustments and deductions. 

Tier 2 Capital:  Equals the sum of subordinated debt and preferred stock, total capital minority interests not included in Tier 1, 
and  allowance  for  loan  and  lease  losses  (not  exceeding  1.25  percent  of  risk-weighted  assets)  minus  applicable  regulatory 
adjustments and deductions.

 The following table presents the transition schedule for community banks' compliance with each of the new capital ratios:

Year, as of January 1

Minimum CET1 Ratio

Capital Conservation Buffer

CET1 Plus Capital Conservation Buffer

2015

4.500%

N/A

4.500%

2016

4.500%

0.625%

5.125%

2017

4.500%

1.250%

5.750%

2018

4.500%

1.875%

6.375%

2019

4.500%

2.500%

7.000%

Phase-in of Deductions from CET1

40.000%

60.000%

80.000% 100.000% 100.000%

Minimum Tier 1 Capital

Minimum Tier 1 Capital Plus Capital Conservation Buffer

Minimum Total Capital

Minimum Total Capital Plus Capital Conservation Buffer

6.000%

N/A

8.000%

N/A

6.000%

6.625%

8.000%

8.625%

6.000%

7.250%

8.000%

9.250%

6.000%

7.875%

8.000%

6.000%

8.500%

8.000%

9.752%

10.500%

These new minimum risk-based capita ratios, especially CETI (4.5%) and Tier 1 (6.0%), that will apply to our organization on 
January 1, 2015, represent a heightened and more restrictive capital regime than banks like ours have previously had to deal with 
and the addition of the new regulatory capital buffer over the ensuing four years will add to the stress on profitability. 

Under  the  new  bank  capital  standards,  the  remaining  capital  standard--the  so-called  leverage  ratio--remains  essentially 

unchanged (see discussion in the ensuing section on "Current Bank Regulatory Capital Standards."

We estimate that if the new capital rules, which are being phased-in from 2015 to 2019, had been effective on December 31, 
2013, our holding company and each of our banks would have met each of the proposed minimums under the new rules, including 
the capital conservation buffer. 

Current Bank Regulatory Capital Standards (to be phased out, beginning in 2015): Arrow is currently subject to various capital 
standards promulgated by the Fed and used in the examination and supervision of bank holding companies.  The Fed's current 
regulatory standards consist of risk-based capital guidelines and a leverage ratio.  Beginning in 2015, these capital standards will 
be replaced by the new bank capital standards discussed in the preceding section.

The FRB's current risk-based capital guidelines assign risk weightings to all assets and certain off-balance sheet items and 
establish an 8% minimum ratio of qualified total capital to the aggregate dollar amount of risk-weighted assets (which is almost 
always less than the dollar amount of such assets without risk weighting). Under the risk-based guidelines, at least half of total 
capital (i.e., 4% of total risk-weighted assets) must consist of "Tier 1" capital, which comprises common equity, retained earnings 
and a limited amount of permanent preferred stock, less goodwill. Under the FRB's current guidelines, TRUPs may also qualify as 
Tier 1 capital, in an amount not to exceed 25% of Tier 1 capital.  The currently applicable capital guidelines limit restricted core 
capital elements to a percentage of the sum of core capital elements, net of goodwill less any associated deferred tax liability. We 
issued trust preferred securities in 2003 and 2004 to serve as part of our core capital. Up to half of total capital may consist of so-
called "Tier 2" capital, comprising a limited amount of subordinated debt, preferred stock not qualifying as Tier 1 capital, certain 
other instruments and a limited amount of the allowance for loan losses. 

The FRB's other important current guideline for measuring a bank holding company's capital is the leverage ratio standard, 
which establishes minimum limits on the ratio of a bank holding company's "Tier 1" capital to total tangible assets (not risk-weighted). 
For top-rated holding companies, the current minimum leverage ratio is 3%, but lower-rated companies may be required to meet 
substantially  greater  minimum  ratios.   This  standard  will  remain  essentially  unchanged  under  the  new  bank  regulatory  capital 
standards, which become effective January 1, 2015.  

Our subsidiary banks are also currently subject to capital requirements similar to the capital requirements applicable at the 
holding company level described above.  Our banks' capital requirements have been promulgated by their primary federal regulator, 
the OCC.  As is true at the holding company level, the current capital guidelines at the bank level will be replaced by new capital 
standards for banks, beginning in 2015, which are generally stronger than the current standards.   

Under  applicable  law,  federal  banking  regulators  are  required  to  take  prompt  corrective  action  with  respect  to  depository 
institutions that do not meet minimum capital requirements.  The regulators have established five capital classifications for banking 
institutions, the highest being "well-capitalized."  Our holding company and both of our subsidiary banks currently qualify as "well-
capitalized."  Under current bank regulations, a banking institution is considered "well-capitalized" if it has a total risk-adjusted 
capital ratio of 10% or greater, a Tier 1 risk-adjusted capital ratio of 6% or greater and a leverage ratio of 5% or greater and is not 
subject to any regulatory order or written directive regarding capital maintenance.  The year-end 2013 capital ratios of our holding 

8

 
 
 
company and our banks are set forth in Part II, Item 7.E. "Capital Resources and Dividends" and in Note 19 "Regulatory Matters" 
to the consolidated financial statements under Part II, Item 8 of this Report.  

Dividend Restrictions; Other Regulatory Sanctions  

A holding company's ability to pay dividends or repurchase its outstanding stock, as well as its ability to expand its business 
through acquisitions of additional banking organizations or permitted non-bank companies, may be restricted if its capital falls below 
these minimum capitalization ratios or fails to meet other informal capital guidelines that the regulators may apply from time-to-time 
to specific banking organizations.  In addition to these potential regulatory limitations on payment of dividends, our holding company's 
ability to pay dividends to our shareholders, and our subsidiary banks' ability to pay dividends to our holding company are also 
subject to various restrictions under applicable corporate laws, including banking laws (affecting our subsidiary banks) and the New 
York Business Corporation Law (affecting our holding company).  The ability of our holding company and banks to pay dividends 
in the future is, and is expected to continue to be, influenced by regulatory policies, capital guidelines (including the new, more 
stringent bank capital guidelines to be phased in beginning in 2015) and applicable law.

In cases where banking regulators have significant concerns regarding the financial condition, assets or operations of a bank 
or bank holding company, the regulators may take enforcement action or impose enforcement orders, formal or informal, against 
the organization.  If the ratio of tangible equity to total assets of a bank falls to 2% or below, the bank will likely be closed and placed 
in receivership, with the FDIC as receiver.

Anti-Money Laundering and OFAC

Under federal law, financial institutions must maintain anti-money laundering programs that include established internal policies, 
procedures, and controls.  Financial institutions are also prohibited from entering into specified financial transactions and account 
relationships and must meet enhanced standards for due diligence and customer identification.  Financial institutions must take 
reasonable  steps to conduct enhanced scrutiny of account relationships  to guard against  money laundering  and to report any 
suspicious transactions.  Law enforcement authorities have been granted increased access to financial information maintained by 
financial institutions.  Bank regulators routinely examine institutions for compliance with these obligations and they must consider 
an institution's compliance in connection with the regulatory review of applications, including applications for banking mergers and 
acquisitions.  The U.S. Department of the Treasury's Office of Foreign Assets Control, or "OFAC," is responsible for helping to insure 
that U.S. entities do not engage in transactions with certain prohibited parties, as defined by various Executive Orders and Acts of 
Congress. OFAC publishes lists of persons, organizations, and countries suspected of aiding, harboring or engaging in terrorist 
acts, known as Specially Designated Nationals and Blocked Persons. If Arrow finds a name on any transaction, account or wire 
transfer that is on an OFAC list, Arrow must freeze or block such account or transaction, file a suspicious activity report and notify 
the appropriate authorities.

Reserve Requirements

Pursuant to regulations of the FRB, all banking organizations are required to maintain average daily reserves at mandated 
ratios against their transaction accounts and certain other types of deposit accounts.  These reserves must be maintained in the 
form of vault cash or in an account at a Federal Reserve Bank.

Community Reinvestment Act 

Each of Arrow's subsidiary banks is subject to the Community Reinvestment Act ("CRA") and implementing regulations. CRA 
regulations establish the framework and criteria by which the bank regulatory agencies assess an institution's record of helping to 
meet the credit needs of its community, including low and moderate-income neighborhoods. CRA ratings are taken into account by 
regulators in reviewing certain applications made by Arrow and its bank subsidiaries.

Privacy and Confidentiality Laws

Arrow and its subsidiaries are subject to a variety of laws that regulate customer privacy and confidentiality.  The Gramm-
Leach-Bliley Act requires financial institutions to adopt privacy policies, to restrict the sharing of nonpublic customer information 
with nonaffiliated parties upon the request of the customer, and to implement data security measures to protect customer information.  
The Fair Credit Reporting Act, as amended by the Fair and Accurate Credit Transactions Act of 2003 regulates use of credit reports, 
providing  of  information  to  credit  reporting  agencies  and  sharing  of  customer  information  with  affiliates,  and  sets  identity  theft 
prevention standards.

D. RECENT LEGISLATIVE DEVELOPMENTS

The principal federal law enacted since the start of the financial crisis that attempts to deal with the causes of that crisis is the 
Dodd-Frank Act of 2010.  It has significantly affected all financial institutions, including Arrow and our banks.  There are other earlier-
enacted banking laws that continue to significantly impact our operations.  The Dodd-Frank Act and these other statutes are discussed 
briefly below.  

9

The Dodd-Frank Act

As a result of the 2008-2009 financial crisis, the U.S. Congress passed and the President signed the Dodd-Frank Act on July 
21, 2010.  While some of the Act's provisions have not had and likely will not have any direct impact on Arrow, other provisions 
have impacted or likely will impact our business operations and financial results in a significant way.  These include the establishment 
of a new regulatory body known as the Bureau of Consumer Financial Protection ("the Bureau"), which operates as an independent 
entity within the Federal Reserve System and is authorized to issue rules for consumer protection, some of which have increased, 
and  likely  will  continue  to  increase  banks'  compliance  expenses,  thereby  reducing  or  restraining  profitability.    For  depository 
institutions with $10 billion or less in assets (such as Arrow's banks), the banks' traditional regulatory agencies (for our banks, the 
OCC), and not the Bureau, will have primary examination and enforcement authority over the banks' compliance with new Bureau 
rules as well as all other consumer protection rules and regulations.  However, the  Bureau has the right to include its examiners 
on a "sampling" basis in examinations conducted by the traditional regulators and is authorized to give those agencies input and 
recommendations with respect to consumer protection laws and to require reports and other examination documents.  The Bureau 
has broad authority to curb practices it finds to be unfair, deceptive and abusive. What constitutes "abusive" behavior has been 
broadly defined and is very likely to create an environment conducive to increased litigation.  This is likely to be exacerbated by the 
fact that, in addition to the federal authorities charged with enforcing the Bureau's rules, state attorneys general are also authorized 
to enforce those Federal consumer laws transferred to the Bureau and the rules issued by the Bureau thereunder.

Dodd-Frank also directed the federal banking authorities to issue new capital requirements for banks and holding companies 
which must be at least as strict as the pre-existing capital requirements for depository institutions and may be much more onerous.  
See the discussion under “Regulatory Capital Standards; New Bank Regulatory Capital Standards” on page 7 of this Report.  Dodd-
Frank also provided that any new issuances of trust preferred securities (TRUPs) by bank holding companies having between $500 
million and $15 billion in assets (such as Arrow) will no longer be able to qualify as Tier 1 capital, although previously issued TRUPs 
of such bank holding companies that were outstanding on the Dodd-Frank grandfathering date (May 19, 2010), including $20 million 
of TRUPs issued by Arrow before that date, will continue to qualify as Tier 1 capital until maturity or earlier redemption, subject to 
certain limitations.  The new bank capital rules, in their final form, preserve this "grandfathered" status of TRUPs previously issued 
by small- to mid-sized financial institutions like Arrow before the grandfathering date.  Generally, however, TRUPs, which have been 
an important financing tool for community banks such as ours, can no longer be counted on as a viable source of new capital for 
banks, unless the U.S. Congress passes legislation that specifically accords regulatory capital status to newly-issued TRUPs. 

Bank regulators have not finished promulgating all the rules required to be issued by them under Dodd-Frank and many of the 
new rules will have phase-in periods even after final promulgation.  (Many of the rules already issued also will become effective 
only on a deferred, phase-in basis, including the new capital rules.)  The following is a summary of some additional Dodd-Frank 
provisions that are likely to have a material impact, positive or negative, as the case may be, on us and our customers:

1. Increase of FDIC deposit insurance to $250,000 per customer made permanent by statute.
2. The FDIC insurance assessment on banks is now asset-based, not deposit-based, which actually reduces insurance 

costs for most small- to mid-sized institutions, like Arrow. Under the new method, our premiums were reduced from $513 
thousand of FDIC and FICO assessments for the first quarter of 2011 (the last quarter under the old deposit-based 
method of assessment), to $267 thousand of expense for the second quarter of 2011 (under the new asset-based 
method), a decline of 48%.

3. New limitations imposed by Dodd-Frank on debit card interchange fees, which technically apply only to the very large banks 
having more than $10 billion in assets, have already had and likely will continue to have a negative impact on the fee income 
of smaller banks like ours, due to competitive pressures. 

4. Requirements for mortgage originators to act in the best interests of a consumer and to seek to ensure that a consumer will 

have the capacity to repay any consumer loan.

5. Requirements for comprehensive additional residential mortgage loan related disclosures.
6. Statutory implementation of “source of strength doctrine” for both bank and savings and loan holding companies, under 
which  the  Federal  Reserve  can  compel  a  holding  company  to  contribute  additional  capital  to  its  subsidiary  depository 
institutions.

7. Limitation of current Federal preemption standards for national banks (such as our banks), that is, the Act reduces the extent 
to which state law is preempted by Federal law with regard to the operation of national banks.  This increases the potential 
for State intervention in the operations of national banks. 

8. Repeal of the federal prohibitions on the payment of interest on demand deposits, thereby permitting depository institutions 

to pay interest on business transaction and other accounts.

Full implementation of the Dodd-Frank Act will result in many new mandatory and discretionary rulemakings by numerous 
federal regulatory agencies.  This rulemaking will continue for several more years.  As a result, bank holding companies are facing 
thousands of new pages of regulations, not to mention increased litigation risk.  Additional required rules still in the formulation 
process include those related to short-term borrowing disclosures, and disclosures regarding executive compensation.  Several of 
these issues are highly controversial, and the implementing regulations to be forthcoming remain the focus of much discussion and 
concern.  

10

 
Other Federal Laws Affecting Banks

Federal  laws  enacted  in  2008  addressing the  financial  crisis  included The  Emergency  Economic  Stabilization Act  of  2008 
(EESA)  and  the American  Recovery  and  Reinvestment Act  of  2008  (ARRA)  and related  governmental  programs.   These  laws 
established emergency capital and liquidity support programs which enabled many major financial institutions to survive the crisis.  
Such programs served their purpose and have largely run their course or been superseded by subsequent statutory and regulatory 
measures, principally Dodd-Frank.  We did not participate, or need to participate in any of the emergency capital support programs.
The Bankruptcy Abuse Prevention and Consumer Protection Act of 2005 became effective October 17, 2005. The Act addressed 
many areas of bankruptcy practice, including consumer bankruptcy, general and small business bankruptcy, treatment of tax claims 
in bankruptcy, ancillary and cross-border cases, financial contract protection amendments to Chapter 12 governing family farmer 
reorganization, and special protection for patients of a health care business filing for bankruptcy.  This Act did not have a significant 
impact on our earnings or on our efforts to recover collateral on secured loans. 

The Sarbanes-Oxley Act, signed into law on July 30, 2002, adopted a number of measures having a significant impact on all 
publicly-traded companies, including Arrow.  Generally, the Act sought to improve the quality of financial reporting of these companies 
by compelling them to adopt good corporate governance practices and by strengthening the independence of their auditors.  The 
Act placed substantial additional duties on directors, officers, auditors and attorneys of public companies.  Among other specific 
measures, the Act required that chief executive officers and chief financial officers certify to the SEC in the holding company's 
annual and quarterly reports filed with the SEC regarding the accuracy of its financial statements contained therein and the integrity 
of its internal controls.  Sarbanes-Oxley also accelerated insiders' reporting requirements for transactions in company securities, 
restricted certain executive officer and director transactions, imposed obligations on corporate audit committees, and provided for 
enhanced review of company filings by the SEC.  As part of the general effort to improve public company auditing, Sarbanes-Oxley 
places limits on non-audit services that may be performed by a company's independent auditors and requires that the company's 
Audit Committee review and approve in advance any non-audit services performed by the independent auditor, as well as its audit 
services.  The Act created a federal public company accounting oversight board (the PCAOB) to set auditing standards, inspect 
registered public accounting firms, and exercise enforcement powers, subject to oversight by the SEC.  

In the wake of the Sarbanes-Oxley Act, the nation's stock exchanges, including the exchange on which Arrow's stock is listed, 
the National Association of Securities Dealers, Inc. ("NASDAQ®") promulgated a wide array of new corporate governance standards 
that must be followed by listed companies.  The NASDAQ® standards include having a Board of Directors the majority of whose 
members are independent of management, and having audit, compensation and nomination committees of the Board consisting 
exclusively  of independent  directors.  Over the years, we have implemented  a variety of corporate governance measures and 
procedures to comply with Sarbanes-Oxley and the NASDAQ® listing requirements.

The USA Patriot Act initially adopted in 2001 and re-adopted by the U.S. Congress in 2006 with certain changes (the "Patriot 
Act"), imposes substantial record-keeping and due diligence obligations on banks and other financial institutions, with a particular 
focus on detecting and reporting money-laundering transactions involving domestic or international customers.  The U.S. Treasury 
Department has issued and will continue to issue regulations clarifying the Patriot Act's requirements.  The Patriot Act requires all 
financial institutions, including banks, to maintain certain anti-money laundering compliance and due diligence programs.  The 
provisions of the Act impose substantial costs on all financial institutions, including ours.

Changes in Deposit Insurance Laws and Regulations

The FDIC, which collects insurance premiums from banks on insured deposits has made several modifications in recent years 
to its deposit insurance premium structure that have had a significant impact on bank earnings, the most important of which was 
the FDIC's decision to calibrate premiums based on the total assets (versus total deposits) of insured institutions.  This has tended 
to benefit smaller regional banks such as ours, that typically maintain a higher ratio of deposits to total assets than the large, money-
center banks.  In 2007, after a several year period in which banks were charged no or very low premiums for deposit insurance, 
the  FDIC  resumed  charging  financial  institutions  an  FDIC  deposit  insurance  premium,  under  a  new risk-based  assessment 
system. Under this system, institutions in Risk Category I (the lowest of four risk categories) paid a rate (based on a formula) of 5 
to 7 cents per $100 of assessable deposits.  

In 2008, in response to a growing level of claims against the Bank Insurance Fund, resulting from the first stages of the financial 
crisis, the FDIC announced that it would raise the lowest rate from 5 cents to 12 cents per $100 of assessable deposits, which 
increase remained in effect through 2009.  In addition, beginning with the second quarter of 2009, the FDIC added four new factors 
to the assessment rate calculation, including factors for brokered deposits, secured liabilities and unsecured liabilities.

In 2009, in light of extraordinary demands on the FDIC's insurance fund, the FDIC imposed a special assessment on all insured 
institutions, including our banks, at .05% of total assets as adjusted for Tier 1 capital.  We charged $787 thousand to earnings in 
the second quarter of 2009 for this assessment, which was paid on September 30, 2009.  In the fourth quarter of 2009, the FDIC 
collected prepaid assessments for the fourth quarter of 2009 and for all of 2010, 2011 and 2012.  Our prepaid assessment amounted 
to $6.8 million.  The expense was ratably recorded over the respective periods as directed by the FDIC.  

In February of 2011, the FDIC finalized a new assessment system that took effect in the second quarter of 2011.  The final rule 
changed the assessment base from domestic deposits to average assets minus average tangible equity, adopted a new large-bank 
pricing assessment scheme, and set a target size for the Deposit Insurance Fund (the successor to the Bank Insurance Fund). 
 The changes went into effect in the second quarter of 2011.  The rule (as mandated by Dodd-Frank) finalizes a target size for the 
Deposit Insurance Fund at 2% of insured deposits. It also implements a lower assessment rate schedule when the fund reaches 
1.15% (so that the average rate over time should be about 8.5 basis points) and, in lieu of dividends, provides for a lower rate 
schedule when the reserve ratio reaches 2% and 2.5%.  Also as mandated by Dodd-Frank, the rule changes the assessment base 
from adjusted domestic deposits to a bank's average consolidated total assets minus average tangible equity.  The new assessment 

11

system significantly lowered our FDIC insurance assessments in second quarter of 2011, which decreased by over 48% from the 
first quarter of 2011.  The FDIC has not significantly modified its deposit insurance assessment system since 2011.
        We are unable to predict whether or to what extent the FDIC may elect to impose additional special assessments on insured 
institutions in upcoming years, although it is commonly understood that the FDIC insurance fund may not be adequate if bank 
failures should once again become a significant problem on a system-wide basis.  

E. STATISTICAL DISCLOSURE – (GUIDE 3)

Set forth below is an index identifying the location in this Report of various items of statistical information required to be included 

in this Report by the SEC’s industry guide for Bank Holding Companies.

Required Information

Distribution of Assets, Liabilities and Stockholders' Equity; Interest Rates and Interest Differential
Investment Portfolio
Loan Portfolio
Summary of Loan Loss Experience
Deposits
Return on Equity and Assets
Short-Term Borrowings

Location in Report

Part II, Item 7.B.I.
Part II, Item 7.C.I.
Part II, Item 7.C.II.
Part II, Item 7.C.III.
Part II, Item 7.C.IV.
Part II, Item 6.
Part II, Item 7.C.V.

F. COMPETITION

We face intense competition in all markets we serve.  Traditional competitors are other local commercial banks, savings banks, 
savings and loan institutions and credit unions, as well as local offices of major regional and money center banks.  Like all banks, 
we encounter strong competition in mortgage lending from a wide variety of other mortgage originators, all of whom are principally 
affected  in  this  business  by  the  rate  and  terms  set,  and  the  lending  practices  established  from  time-to-time  by  the  very  large 
government sponsored enterprises ("GSEs") engaged in residential mortgage lending, most importantly, “Fannie Mae” and “Freddie 
Mac.” These GSEs purchase and/or guarantee a very substantial dollar amount and number of mortgage loans, which in 2013 
accounted  for  a  large  majority  of  the  total  amount  of  mortgage  loans  extended  in  the  U.S. Additionally,  non-banking  financial 
organizations, such as consumer finance companies, insurance companies, securities firms, money market, mutual funds and 
credit card companies offer substantive equivalents of the various other types of loan and financial products and transactional 
accounts that we offer, even though these non-banking organizations are not subject to the same regulatory restrictions and capital 
requirements that apply to us.  Under federal banking laws, such non-banking financial organizations not only may offer products 
comparable to those offered by commercial banks, but also may establish or acquire their own commercial banks.

12

G. EXECUTIVE OFFICERS OF THE REGISTRANT

The names and ages of the executive officers of Arrow and positions held by each are presented in the following table.  Officers 

are elected annually by the Board of Directors.

Name

Thomas J. Murphy, CPA

Age

55

Terry R. Goodemote, CPA

50

David S. DeMarco

52

Positions Held and Years from Which Held

President and Chief Executive Officer of Arrow since January 1, 2013.  He has been a 
director of Arrow since July 2012.  Mr. Murphy served as a Vice President of Arrow from 
2009 to 2012, and as Corporate Secretary from 2009 to 2012.  Mr. Murphy also has 
been the President and Chief  Executive Officer of GFNB since January 1, 2013.  Prior 
to that date he served as Senior Executive Vice President of Arrow and President of 
GFNB commencing July 1, 2011.  Prior to July 1, 2011, Mr. Murphy served as Senior 
Trust Officer of GFNB (since 2010) and Cashier of GFNB (since 2009).  Murphy previously 
served as Assistant Corporate Secretary of Arrow (2008-2009), Senior Vice President 
of  GFNB  (2008-2011)  and  Manager  of  the  Personal  Trust  Department  of  GFNB 
(2004-2011). Mr. Murphy started with the Company in 2004.

Chief Financial Officer of Arrow since January 1, 2007.  He is Executive Vice President of 
Arrow (since January 1, 2013); prior to that, he was Senior Vice President of Arrow (since 
2008).  Mr. Goodemote also serves as Chief Financial Officer and Treasurer of GFNB  
(since January 1, 2007) and as Senior Executive Vice President of GFNB (since July 1, 
2011).  Before that he was Executive Vice President of GFNB (since 2008).  Prior to 
becoming Chief Financial Officer, Mr. Goodemote served as Senior Vice President and 
Head of the Accounting Division of GFNB. Mr. Goodemote started with the Company in 
1992.

Senior Vice President of Arrow since May 1, 2009.  Mr. DeMarco has been the President  
and  Chief  Executive  Officer  of  SNB  since  January  1,  2013.    Prior  to  that    date,  Mr. 
DeMarco  served  as  Executive  Vice  President  and  Head  of  the  Branch,  Corporate 
Development, Financial Services & Marketing Division of GFNB since January 1, 2003.  
Mr. DeMarco started with the Company in 1987.

H. AVAILABLE INFORMATION

Our Internet address is www.arrowfinancial.com.  We make available free of charge on or through our internet website our 
annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and amendments to those reports as 
soon as practicable after we file or furnish them with the SEC pursuant to the Exchange Act.  We also make available on the internet 
website various other documents related to corporate operations, including our Corporate Governance Guidelines, the charters of 
our principal board committees, and our codes of ethics.  We have adopted a financial code of ethics that applies to Arrow’s chief 
executive officer, chief financial officer and principal accounting officer and a business code of ethics that applies to all directors, 
officers and employees.

13

       
Item 1A.   Risk Factors  

Our financial results and the market price of our stock in future periods are subject to risks arising from many factors, including 
the risks listed below, as well as other risks and uncertainties not currently known to us or that we have currently determined to be 
immaterial may also materially and adversely affect our business.  Any of these risks could materially and adversely affect our 
business, financial condition or results of operations.  (Please note that the discussions below regarding potential impact on Arrow 
of certain of these factors that may develop in the future are not meant to provide predictions by Arrow's management that such 
factors will develop, but to acknowledge the possible impact that could occur if the factors do develop.)

Difficult market conditions continue to adversely affect the U.S. commercial banking industry and its core business 
of making and servicing loans and could adversely affect our ability to originate loans.  Many existing or potential loan 
customers  of  commercial  banks,  especially  individuals  and  small  businesses,  continue  to  experience  financial  and  budgetary 
pressures that both challenge their ability to service their existing indebtedness and sharply restrict their ability or willingness to 
incur additional indebtedness.  The demand for loans, even among creditworthy customers, continues to be soft in the aftermath 
of the 2008-2010 financial crisis, despite the historically low prevailing rates of interest for all types of credit.  To date, there is little 
expectation that the U.S. consumer or commercial banking industry is likely to experience strong asset or profit growth in the near 
future, even as the U.S economy is beginning to show some signs of strengthening.  Consumers and small businesses are still 
struggling under heavy debt loads, which is likely to weigh against any surge in growth or profitability in the banking sector generally 
in  upcoming  periods.   This  cautionary  scenario  confronts  us  as  it  confronts  all  commercial  banks,  large  and  small,  and  could 
adversely affect our ability to originate loans.

U.S. bank loan portfolios, although generally improving in quality, continue to experience signs of weakness or stress, 
particularly in the consumer loan sector, which could deteriorate quickly if the U.S. economy experiences even a modest 
downturn and which could have an adverse impact on our financial condition.  Home prices in all regions of the U.S., including 
our market area in northeastern New York, have stabilized or even strengthened somewhat in recent periods.  Delinquency and 
charge-off rates in bank loan portfolios have also begun to improve. However, many banks continue to have substantial exposure 
in their loan portfolios to borrowers, particularly individual and small business borrowers, that if confronted by an economic downturn 
of any consequence, perhaps one that results in their loss of a job or the failure of a business, may quickly fall in arrears on their 
borrowings.  We, like most banks, believe that the quality of our loan portfolio is strong and our allowance entirely adequate to cover 
all embedded risk, but any downturn of consequence in the economy, nationwide or in our region, would likely rekindle the stress 
in loan portfolios that many banks have been living with in recent years, potentially damaging our financial condition and results.

The recent strong performance in U.S. equity markets has not been matched by comparable strengthening in the U.S. 
economy generally, or in the core business of the U.S. commercial banking sector and a weak U.S. economy could adversely 
impact our financial results.  The U.S. financial sector, particularly that portion that is focused on the equity markets (i.e., “Wall 
Street”), has largely recovered from the 2008-2010 financial crisis, with a notably strong performance during calendar year 2013, 
in which equity markets recorded substantial gains, by some measures exceeding 30%, propelling them beyond pre-crisis levels.  
At the same time, the wider U.S. economy, especially the business sector that underlies the day-to-day health of U.S. commercial 
banks (“Main Street”), has experienced a much more sluggish recovery, that in many areas has not returned market participants, 
including companies, workers and municipalities, to levels of financial health they enjoyed before the crisis.  Commercial banks 
like ours are much more tied, in terms of growth and profits, to the Main Street Sector rather than the Wall Street Sector.  Accordingly, 
our financial results and condition may be adversely impacted by weak economic conditions. 

 Any future economic or financial downturn, including any significant correction in the recent “hot” equity markets, 
may negatively affect the volume of income attributable to, and demand for, fee-based services of banks such as ours 
which  could  negatively  impact  our  financial  condition  and  results  of  operation.    Revenues  from  our  trust  and  wealth 
management business are dependent on the level of assets under management. Any significant downturn in the equity markets 
may lead our trust and wealth management customers to liquidate their investments, or may diminish account values for those 
customers who elect to retain their portfolios with us, in either case reducing our assets under management and thereby decreasing 
our revenues from this important sector of our business.  

We  may  be  adversely  affected  by  new  and  enhanced  government  regulation  of  banks,  especially  the  new  rules 
promulgated under Dodd-Frank.  Even before the recent financial crisis and the resulting new banking laws and regulations, 
including Dodd-Frank, we were subject to extensive Federal and state banking regulations and supervision.  Banking laws and 
regulations are intended primarily to protect bank depositors’ funds (and indirectly the Federal deposit insurance funds) as well as 
bank retail customers, who may lack the sophistication to understand or appreciate bank products and services.  These laws and 
regulations generally are not, however, aimed at protecting or enhancing the returns on investment enjoyed by bank shareholders.
This depositor/customer orientation is particularly true of the recently adopted set of banking laws and regulations, under the 
Dodd-Frank Act, which were passed in the aftermath of the 2008-2010 financial crisis and in large part were intended to better 
protect bank customers (and to some degree, banks) against the wide variety of lending products and aggressive lending practices 
that pre-dated the crisis and are seen as contributing to its severity.  Although not all banks offered such products or engaged in 
such practices, all banks are affected by the new laws and regulations to some degree.

Dodd-Frank restricts our lending practices, requires us to expend substantial resources to safeguard customers and otherwise 
comply with the new rules, and subjects us to significantly higher minimum capital requirements in future periods, which may serve 

14

as  a  drag  on  our  earnings,  growth  and  ultimately  on  our  dividends  and  stock  price  (the  new  capital  standards  are  separately 
addressed in the following risk factor).  Failure to meet these new minimum capital requirements or comply with these rules could 
result in the imposition of limitations on our operations that would adversely impact our profitability and could, if capital levels dropped 
significantly, result in our being required to cease or scale back our operations or raise capital at inopportune times or unsatisfactory 
prices.

At this time, it is difficult to predict the extent to which Dodd-Frank and the resulting new regulations and rules may adversely 
impact our business or financial results.  It is reasonably certain, however, that Dodd-Frank will increase our costs, require us to 
modify certain strategies and business operations, and require us to revise our capital and liquidity structures which, individually 
or collectively, may very well have a material adverse impact on our financial condition.  

New capital and liquidity standards adopted by the U.S. banking regulators will result in banks and bank holding 
companies needing to maintain more and higher quality capital and greater liquidity than has historically been the case.  
New and evolving capital standards, particularly those adopted as a result of Dodd-Frank, will have a significant effect on banks 
and bank holding companies, including Arrow.  These new standards, when implemented and fully phased-in, will require bank 
holding companies and their bank subsidiaries to maintain substantially more capital, with a greater emphasis on common equity. 
The need to maintain more and higher quality capital, as well as greater liquidity, and generally increased regulatory scrutiny with 
respect to capital levels, could limit our business activities, including lending, and our ability to expand. It could also result in our 
being required to take steps to increase our regulatory capital that may be dilutive to shareholders or limit our ability to pay dividends 
or otherwise return capital to shareholders. 

If economic conditions, already weak, should worsen and the U.S. experiences a recession or prolonged economic 
stagnation, our allowance for loan losses may not be adequate to cover actual losses.  Like all financial institutions, we 
maintain an allowance for loan losses to provide for probable loan losses at the balance sheet date.  Our allowance for loan losses 
is based on our historical loss experience as well as an evaluation of the risks associated with our loan portfolio, including the size 
and composition of the portfolio, current economic conditions and geographic concentrations within the portfolio and other factors.  
If the economy in our geographic market area, the northeastern region of New York State, or in the U.S. generally, should deteriorate 
to the point that recessionary conditions return, or if the regional or national economy experiences a protracted period of stagnation, 
the quality of our loan portfolio may weaken significantly. If so, our allowance for loan losses may not be adequate to cover actual 
loan losses, and future enhanced provisions for loan losses could materially and adversely affect financial results.  Moreover, weak 
or worsening economic conditions often lead to difficulties in other areas of our business, including growth of our business generally, 
thereby compounding the negative effects on earnings.  

The  current  interest  rate  environment  is  not  particularly  favorable  for  commercial  banks  generally  or  their  core 
businesses, nor are any prospective changes in prevailing interest rates, in the near- or middle-term, likely to significantly 
improve commercial banks’ prospects or financial performance, and may actually have a negative impact on our prospects 
and performance.  Prevailing market interest rates, and changes in those rates, have a direct and material impact on the financial 
performance and condition of commercial banks.  A bank’s net interest income is usually the most important part of its income, and 
prevailing rates for bank assets and bank liabilities generally determine the net interest income.

Currently, market interest rates in the U.S., across all maturities and for all types of loans, are at historic lows, and have been 
for several years.  This is a direct consequence of the 2008-2010 financial crisis and the policies adopted by the U.S. federal 
government (the Fed) and central bank, as well as other governments and central banks, to counteract and limit the crisis by driving 
interest rates to the lowest levels sustainable within the financial system and keeping them there for an extended and indeterminate 
period of time.  The resulting low rate environment, sometimes referred to as “financial repression,” has placed lending institutions 
such as commercial banks in a difficult position.   Almost all commercial banks are at the point of maximum margin stress and this 
margin stress will not likely abate unless and until central bank policies underlying financial repression abate.

Any substantial increase in market rates would normally be expected to adversely impact the commercial banking sector, at 
least in the early stages of such a development.  Bank liabilities (deposits) typically reprice much more quickly than bank assets 
(especially long-term fixed rate loans such as residential mortgage loans).  Most banks have positioned themselves to avoid or 
mitigate the risk of rising rates, and would expect to eventually profit from a return to a more normal rate environment.  The real 
risk to the banking sector from an increase in prevailing rates is the damage that such a rise might exact on the U.S. economy 
generally, and on the demand for loans as consumers and businesses see their financial conditions deteriorate.  It is this consequential 
damage to the economy at large that has led the Fed and other central banks to continue with their efforts to ensure a long-term, 
low-rate environment through financial repression, and that presents commercial banks with the conundrum of a bad rate situation 
that might not improve, even if rates rise, unless any such rate increase takes place in tiny increments over a very long period of 
time.  Accordingly, these government policies can affect the activities and results of operations of banks and bank holding companies 
such as Arrow.  We cannot predict the nature or timing of future changes in monetary and other policies or the effect that they may 
have on our operations or financial condition. 

We operate in a highly competitive industry and market areas that could negatively affect our growth and profitability.  
Competition for commercial banking and other financial services is strong in our market areas. In one or more aspects of its business,  
our subsidiaries compete with other commercial banks, savings and loan associations, credit unions, finance companies, Internet-
based financial services companies, mutual funds, insurance companies, brokerage and investment banking companies, and other 
financial intermediaries. Additionally, due to their size, many competitors may be able to achieve economies of scale and, as a 
result, may offer a broader range of products and services as well as better pricing for those products and services than we can.  
Technology has lowered barriers to entry and made it possible for non-banks to offer products and services traditionally provided 

15

by banks, such as automatic transfer and automatic payment systems.  In addition, many of our competitors are not subject to the 
same extensive Federal regulations that govern bank holding companies and Federally insured banks.  Failure to offer competitive 
services in our market areas could significantly weaken our market position, which could adversely affect our growth and profitability, 
which, in turn, could have a material adverse effect on our financial condition and results of operations.

The Company relies on the operations of our banking subsidiaries to provide liquidity which, if limited, could impact 
our ability to pay dividends to our shareholders or to repurchase our common stock.  We are a bank holding company, a 
separate legal entity from our subsidiaries.  Our bank holding company does not have significant operations of its own. The ability 
of our subsidiaries, including our bank and insurance subsidiaries, to pay dividends is limited by various statutes and regulations. 
It is possible, depending upon the financial condition of  our subsidiaries and other factors,  that our subsidiaries would be restricted 
in their ability to pay dividends to the holding company, including by a bank regulator asserting that the payment of dividends or 
other payments may result in an unsafe or unsound practice. In addition, under Dodd-Frank, we will be subjected to consolidated 
capital requirements. If our subsidiaries are unable to pay dividends to our holding company or if our banking subsidiaries are 
required to retain capital, we may not be able to pay dividends on our common stock or repurchase shares of our common stock.

If economic conditions worsen and the U.S. financial markets should suffer another downturn, we may experience 
limited access to credit markets.  As discussed under Part I, Item 7.D.  “Liquidity,” we maintain borrowing relationships with 
various third parties that enable us to obtain from them, on relatively short notice, overnight and longer-term funds sufficient to 
enable us to fulfill our obligations to customers, including deposit withdrawals.  If and to the extent these third parties may themselves 
have difficulty in accessing their own credit markets, we may, in turn, experience a decrease in our capacity to borrow funds from 
them or other third parties traditionally relied upon by banks for liquidity.  

We are subject to the local economies where we operate, and unfavorable economic conditions in these areas could 
have a material adverse effect on our financial condition and results of operations.  Our success depends upon the growth 
in business activity, income levels and deposits in our geographic market area.  Unpredictable and unfavorable economic conditions 
unique to our market area may have an adverse effect on the quality of our loan portfolio and financial performance.  As a community 
bank, we are less able than our larger regional competitors to spread the risk of unfavorable local economic conditions over a larger 
market area.  Moreover, we cannot give any assurances that we, as a single enterprise, will benefit from any unique and favorable 
economic conditions in our market area, even if they do occur.  

Changes in accounting standards may materially and negatively impact our financial statements.  From time-to-time, 
the  Financial Accounting  Standards  Board  (“FASB”)  changes  the  financial  accounting  and  reporting  standards  that  govern  the 
preparation of our financial statements.  These changes can be hard to predict and can materially impact how we record and report 
our financial condition and results of operations.  In some cases, we may be required to apply a new or revised standard retroactively, 
resulting in changes to previously reported financial statements.  Specifically, changes in the fair value of our financial assets could 
have a significant negative impact on our asset portfolios and indirectly on our capital levels.  

Our business could suffer if we lose key personnel unexpectedly.  Our success depends, in large part, on our ability to 
retain our key personnel for the duration of their expected terms of service.  However, back-up plans are also important, in the event 
key personnel are unexpectedly rendered incapable of performing or depart or resign from their positions.  While our Board of 
Directors regularly reviews emergency staffing plans, any sudden unexpected change at the senior management level may adversely 
affect our business.  

We rely on other companies to provide key components of our business infrastructure.  Third-party vendors provide 
key components of our business infrastructure such as Internet connections, network access and mutual fund distribution.  These 
parties are beyond our control, and any problems caused or experienced by these third parties, including their not being able to 
continue to provide their services to us or performing such services poorly, could adversely affect our ability to deliver products and 
services to our customers and conduct our business.  

The soundness of other financial institutions could adversely affect us.  Our ability to engage in routine funding transactions 
could be adversely affected by the actions and commercial soundness of other financial institutions.  Financial services institutions 
are  interrelated  as  a  result  of  trading,  clearing,  counterparty  and  other  relationships.    We  have  exposure  to  many  different 
counterparties in the normal course of business, and we routinely execute transactions with counterparties in the financial services 
industry, including brokers and dealers, other commercial banks, investment banks, mutual and hedge funds, and other financial 
institutions.  As a result, defaults by, or even rumors or questions about, one or more financial services institutions, or the financial 
services industry generally, could lead to market-wide liquidity problems and losses or defaults by us or by other financial institutions 
on whom we rely or with whom we interact.  Some of these transactions expose us to credit risk in the event of default of our 
counterparty or client.  In addition, our credit risk may be exacerbated when the collateral held by us cannot be liquidated or is 
liquidated at prices not sufficient to recover the full amount of the financial instrument exposure due us.  There is no assurance that 
any such losses would not materially and adversely affect our results of operations.  

We face continuing and growing security risks to our own information base and to information on our customers and 
this operational risk could have a negative effect on our business operations and financial condition.  We have implemented 
systems of internal controls and procedures and corporate governance policies and procedures intended to protect our business 

16

operations.  In addition, we rely on the services of a variety of vendors to meet our data processing and communication needs.  No 
matter  how  well  designed  or  implemented  our  controls  are,  we  cannot  provide  an  absolute  guarantee  to  protect  our  business 
operations from every type of problem in every situation.  A failure or circumvention of these controls could have a material adverse 
effect on our business operations and financial condition.

Also, the computer systems and network infrastructure that we use are always vulnerable to unforeseen disruptions, including 
theft of confidential customer information (“identity theft”) and interruption of service as a result of fire, natural disasters, explosion, 
general infrastructure failure or cyber attacks.  These disruptions may arise in our internally developed systems, the systems of our 
third-party service providers or originating from our consumer and business customers who access our systems from their own 
networks or digital devices to process transactions.  Information security risks have increased significantly in recent years because 
of consumer demand to use the Internet and other electronic delivery channels to conduct financial transactions.  This risk is further 
enhanced due to the increased sophistication and activities of organized crime, hackers, terrorists and other disreputable parties.  
We  regularly  assess  and  test  our  security  systems  and  disaster  preparedness,  including  back-up  systems,  but  the  risks  are 
substantially escalating.  As a result, cybersecurity and the continued enhancement of our controls and processes to protect our 
systems, data and networks from attacks or unauthorized access remain a priority.  Accordingly, we may be required to expend 
additional resources to enhance our protective measures or to investigate and remediate any information security vulnerabilities 
or exposures.  Such costs or losses could exceed the amount of insurance coverage, if any, which would adversely affect our 
earnings.  

Our industry is faced with technological advances and changes on a continuing basis, and failure to adapt to these 
advances and changes could have a material adverse impact on our business.  Technological advances and changes in the 
financial  services  industry  are  pervasive  and  constant  factors.    For  our  business  to  remain  competitive,  we  must  comprehend 
developments in new products, services and delivery systems utilizing new technology and adapt to those developments.  Proper 
implementation of new technology can increase efficiency, decrease costs and help to meet customer demand.  However, many 
of our competitors have greater resources to invest in technological advances and changes.  We may not always be successful in 
utilizing the latest technological advances in offering our products and services or in otherwise conducting our business.  Failure 
to identify, adapt to and implement technological advances and changes could have a material adverse effect on our business.  

Item 1B.   Unresolved Staff Comments - None

Item 2.    Properties

Our main office is at 250 Glen Street, Glens Falls, New York.  The building is owned by us and serves as the main office for 
Arrow and Glens Falls National, our principal subsidiary.  The main office of our other banking subsidiary, Saratoga National, is in 
Saratoga Springs, New York.  We own twenty-nine branch banking offices and lease eight others at market rates. We own three 
offices for our insurance operations and lease six others.  Three of our insurance agency offices are located at our branch locations.  
We also lease office space in a building near our main office in Glens Falls.  

In the opinion of management, the physical properties of our holding company and our various subsidiaries are suitable and 
adequate.  For more information on our properties, see Notes 2, 6 and 18 to the Consolidated Financial Statements contained in 
Part II, Item 8 of this Report.

Item 3.    Legal Proceedings

We are not the subject of any material pending legal proceedings, other than ordinary routine litigation occurring in the normal 
course of our business.  On an ongoing basis, we typically are the subject of or a party to various legal claims, which arise in the 
normal course of our business.  The various legal claims currently pending against us will not, in the opinion of management based 
upon consultation with counsel, result in any material liability.

Item 4.    Mine Safety Disclosures - None

17

PART II

Item 5.    Market for the Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

The common stock of Arrow Financial Corporation is traded on the Global Select Market of the NASDAQ® Stock Market under 

the symbol AROW.

The high and low prices listed below represent actual sales transactions, as reported by NASDAQ®.  All stock prices and cash 
dividends per share have been restated to reflect subsequent stock dividends.  On September 27, 2013, we distributed a 2% stock 
dividend on our outstanding shares of common stock.

2013

Market Price

Low

High

Cash
Dividends
Declared

2012

Market Price

Low

High

Cash
Dividends
Declared

First Quarter
Second Quarter
Third Quarter
Fourth Quarter

$ 23.14
22.95
24.25
24.91

$

$

25.07
24.96
27.21
28.00

0.245
0.245
0.245
0.250

$ 22.36
22.15
22.81
22.41

$ 26.10
23.89
25.18
25.00

$

0.240
0.240
0.240
0.245

The payment of cash dividends by Arrow is determined at the discretion of its Board of Directors and is dependent upon, among 
other things, our earnings, financial condition and other factors, including applicable legal and regulatory restrictions.  See "Capital 
Resources and Dividends" in Part II, Item 7.E. of this Report.

There were approximately 7,200 holders of record of Arrow’s common stock at December 31, 2013. Arrow has no other class 

of stock outstanding.

Equity Compensation Plan Information

The following table sets forth certain information regarding Arrow's equity compensation plans as of December 31, 2013.  These 
equity compensation plans were our 2013 Long-Term Incentive Plan ("LTIP") and its predecessors, our 2008 LTIP, and our 1998 
LTIP; our 2011 Employee Stock Purchase Plan ("ESPP"); and our 2013 Directors' Stock Plan ("DSP").  All of these plans have been 
approved by Arrow's shareholders. 

(a)
Number of Securities 
to be Issued Upon 
Exercise of 
Outstanding Options, 
Warrants and Rights        

(b)
Weighted-Average
Exercise Price of 
Outstanding Options, 
Warrants and Rights     

(c)
Number of Securities 
Remaining Available 
for Future Issuance 
Under Equity 
Compensation Plans 
(Excluding Securities 
Reflected in Column 

(a))        

389,392

$

—
389,392

$

22.89

—
22.89

668,749

—
668,749

Plan Category
Equity Compensation Plans Approved by 
Security Holders (1)(2)
Equity Compensation Plans Not Approved by
Security Holders

Total

(1)  All 389,392 shares of common stock listed in column (a) are issuable pursuant to outstanding stock options granted under 

the LTIP. 

(2)  The total of 668,749 shares listed in column (c) includes 459,000 shares of common stock available for future award grants 
under  the  LTIP,  47,548  shares  of  common  stock  available  for  future  issuance  under  the  DSP  and  162,201  shares  of 
common stock available for future issuance under the ESPP. 

18

STOCK PERFORMANCE GRAPHS

The following two graphs provide a comparison of the total cumulative return (assuming reinvestment of dividends) for the 
common stock of Arrow as compared to the Russell 2000 Index, the NASDAQ Banks Index and the Zacks $1B-$5B Bank Assets 
Index.

The first graph presents comparative stock performance for the five-year period from December 31, 2008 to December 31, 
2013  and  the  second  graph  presents  comparative  stock  performance  for  the  ten-year  period  from  December  31,  2003  to 
December 31, 2013.

The historical information in the graphs and accompanying tables may not be indicative of future performance of Arrow stock 

on the various stock indices. 

TOTAL RETURN PERFORMANCE
Period Ending

Index

Arrow Financial Corporation

Russell 2000 Index

NASDAQ Banks Index

Zacks $1B - $5B Bank Assets Index

2008

2009

2010

2011

2012

2013

100.00
100.00

100.00

100.00

106.57

127.09

83.21

75.32

125.70

161.17

98.95

88.33

114.99

154.44

88.50

83.39

130.11

179.75

105.88

100.82

146.99

249.53

151.53

140.74

Source: Prepared by Zacks Investment Research, Inc.  Used with permission.  All rights reserved.  Copyright 1980-2014.

19

 
TOTAL RETURN PERFORMANCE
Period Ending

Index

Arrow Financial
  Corporation 

Russell 2000 Index

NASDAQ Banks
   Index

Zacks $1B - $5B Bank
  Assets Index

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

100.00

114.25

99.98

101.15

94.47

115.34

122.91

144.99

132.63

150.06

169.54

100.00

118.44

123.91

146.77

144.48

95.67

121.58

154.18

147.75

171.96

238.72

100.00

114.52

111.86

125.61

99.40

72.47

60.30

71.71

64.14

76.73

109.82

100.00

118.86

116.55

132.87

103.31

94.46

71.14

83.44

78.77

95.23

132.93

Source: Prepared by Zacks Investment Research, Inc.  Used with permission.  All rights reserved.  Copyright 1980-2014.

The preceding stock performance graphs and tables shall not be deemed incorporated by reference, by virtue of any general 
statement contained in this Report, into any other SEC filing by the Company under the Securities Act of 1933, as amended, or the 
Securities  Exchange Act  of  1934,  as  amended,  except  to  the  extent  the  company  specifically  incorporates  this  information  by 
reference into such filing, and shall not otherwise be deemed filed as part of any such other filing.

Unregistered Sales of Equity Securities

In connection with Arrow's acquisition by merger in August 2011 of W. Joseph McPhillips, Inc. and McPhillips-Northern, Inc., 
two  affiliated  insurance  agencies  specializing  in  the  sale  of  property  and  casualty  insurance, Arrow  issued  to  the  agencies' 
shareholders at closing and in subsequent post-closing payments, in exchange for all of their shares of the agencies, a total of 
94,410 shares, as adjusted for subsequent stock dividends, of Arrow's common stock and $116 thousand in cash.  All Arrow shares 
thus issued to the shareholders were issued without registration under the Securities Act of 1933, as amended, in reliance upon 
the exemption for such registration set forth in Section 3(a)(11) of the Act and Rule 147 promulgated by the Securities and Exchange 
Commission thereunder.  This exemption was available because all of the shareholders of the acquired agencies were New York 

20

residents and the acquired agencies were both New York corporations having substantially all of their assets and business operations 
in the State of New York.

In connection with Arrow's acquisition by merger in February 2011 of Upstate Agency, Inc., an insurance agency specializing 
in the sale of property and casualty insurance, Arrow issued at closing of the transaction and in post-closing payments to date, to 
the sole shareholder of Upstate, in exchange for all of his shares of the agency, a total of 147,854 shares, as adjusted for subsequent 
stock dividends, of Arrow's common stock and approximately $2.85 million in cash.  The acquisition agreement also provided for 
possible post-closing payments of additional shares of Arrow's common stock to the former shareholder of Upstate, contingent 
upon the financial performance and business results of Upstate as a subsidiary of Glens Falls National over the three-year period 
following the closing of the acquisition.  The maximum remaining potential value of the Arrow shares issuable under this provision 
is $91 thousand.  The final post-closing stock payment to the former Upstate shareholder was completed in March 2014.  All shares 
issued to the Upstate shareholder at the original closing and issuable to him in future post-closing payments were and will be issued 
without registration under the Securities Act of 1933, as amended, in reliance upon the exemption for such registration set forth in 
Section 3(a)(11) of the Act and Rule 147 promulgated by the Securities and Exchange Commission thereunder.  This exemption 
was and remains available because at closing the sole shareholder of Upstate was a New York resident and Upstate was a New 
York corporation having substantially all of its assets and business operations in the State of New York.

Issuer Purchases of Equity Securities

The following table presents information about repurchases by Arrow during the three months ended December 31, 2013 of 

our common stock (our only class of equity securities registered pursuant to Section 12 of the Securities Exchange Act of 1934):

Fourth Quarter 2013
Calendar Month

October

November

December

Total

Total Number of
Shares 
Purchased1
2,691

Average Price 
Paid Per Share1
$

25.61

8,520

19,122

30,333

26.81

26.72

26.65

Maximum
Approximate Dollar
Value of Shares 
that
May Yet be
Purchased Under 
the
Plans or Programs2
$

3,761,004

3,761,004

3,761,004

Total Number of
Shares 
Purchased as
Part of Publicly
Announced
Plans or 
Programs2
—

—

—

—

1The total number of shares purchased and the average price paid per share include shares purchased in open market or 
private transactions under the Arrow Financial Corporation Automatic Dividend Reinvestment Plan (the "DRIP") by the administrator 
of the DRIP and shares surrendered or deemed surrendered to Arrow by holders of options to acquire Arrow common stock received 
by them under Arrow's compensatory stock plans in connection with their exercise of such options.  In the months indicated, the 
listed number of shares purchased included the following numbers of shares purchased through such methods:  October - DRIP 
purchases (2,691 shares) ; November - DRIP purchases (2,214 shares), stock options (6,306 shares); December - DRIP purchases 
(18,142 shares), stock options (980 shares).  

2Includes only those shares acquired by Arrow pursuant to its publicly-announced stock repurchase programs; does not include 
shares purchased or subject to purchase under the DRIP or shares surrendered or deemed surrendered to Arrow upon exercise 
of options granted under any compensatory stock plans.  Our only publicly-announced stock repurchase program in effect for the 
fourth quarter of 2013  was the program approved by the Board of Directors and announced in November 2012, under which the 
Board authorized management, in its discretion, to repurchase from time to time during 2013, in the open market or in privately 
negotiated transactions, up to $5 million of Arrow common stock.  In November 2013, the Board authorized a similar repurchase 
program for 2014, also having a $5 million total authorization for stock repurchases.

21

Item 6.    Selected Financial Data

FIVE YEAR SUMMARY OF SELECTED DATA
Arrow Financial Corporation and Subsidiaries
(Dollars In Thousands, Except Per Share Data)

Consolidated Statements of Income Data:
Interest and Dividend Income
Interest Expense
Net Interest Income
Provision for Loan Losses
Net Interest Income After Provision
 for Loan Losses
Noninterest Income
Net Gains on Securities Transactions
Noninterest Expense
Income Before Provision for Income Taxes
Provision for Income Taxes
Net Income

Per Common Share: 1
Basic Earnings
Diluted Earnings

Per Common Share: 1
Cash Dividends
Book Value
Tangible Book Value 2

$

$

$

$

2013
64,138
7,922
56,216
200

56,016
27,521
540
(53,203)
30,874
9,079
21,795

1.77
1.77

0.99
15.55
13.43

$

$

$

$

2012
69,379
11,957
57,422
845

56,577
26,234
865
(51,836)
31,840
9,661
22,179

1.81
1.81

0.97
14.34
12.18

$

$

$

$

2011
76,791
18,679
58,112
845

57,267
23,133
2,795
(51,548)
31,647
9,714
21,933

1.80
1.79

0.94
13.60
11.41

$

$

$

$

2010
84,972
23,695
61,277
1,302

59,975
17,582
1,507
(47,418)
31,646
9,754
21,892

1.81
1.81

0.91
12.63
11.20

$

$

$

$

2009
86,857
26,492
60,365
1,783

58,582
19,235
357
(46,592)
31,582
9,790
21,792

1.81
1.80

0.89
11.69
10.30

Consolidated Year-End Balance Sheet Data:
Total Assets
Securities Available-for-Sale
Securities Held-to-Maturity
Loans
Nonperforming Assets 3
Deposits
Federal Home Loan Bank Advances
Other Borrowed Funds
Stockholders’ Equity

$2,163,698
457,606
299,261
1,266,472
7,916
1,842,330
73,000
31,777
192,154

$2,022,796
478,698
239,803
1,172,341
9,070
1,731,155
59,000
32,678
175,825

$1,962,684
556,538
150,688
1,131,457
8,128
1,644,046
82,000
46,293
166,385

$1,908,336
517,364
159,938
1,145,508
4,945
1,534,004
130,000
73,214
152,259

$1,841,627
437,706
168,931
1,112,150
4,772
1,443,566
140,000
93,908
140,818

Selected Key Ratios:
Return on Average Assets
Return on Average Equity
Dividend Payout  4

1.04%

1.11%

1.13%

1.16%

1.24%

12.11
55.93

12.88
53.59

13.45
52.51

14.56
50.28

16.16
49.44

1Share and per share amounts have been adjusted for subsequent stock splits and dividends, including the most recent 
   September 2013 2% stock dividend.
2Tangible book value excludes goodwill and other intangible assets from total equity.
3Nonperforming assets consist of nonaccrual loans, loans past due 90 or more days but still accruing interest, repossessed       

assets, restructured loans, other real estate owned and nonaccrual investments.
4Dividend Payout Ratio – cash dividends per share to fully diluted earnings per share.

22

Item 7.    Management's Discussion and Analysis of Financial Condition and Results of Operations

Selected Quarterly Information
Dollars in thousands, except per share amounts
Share and per share amounts have been restated for the September 2013 2% stock dividend

Quarter Ended

12/31/2013

9/30/2013

6/30/2013

3/31/2013

12/31/2012

Net Income
Transactions Recorded in Net Income (Net of Tax):
Net Gains on Securities Transactions
Net Gains on Sales of Loans
Share and Per Share Data:
Period End Shares Outstanding
Basic Average Shares Outstanding
Diluted Average Shares Outstanding
Basic Earnings Per Share
Diluted Earnings Per Share
Cash Dividend Per Share
Selected Quarterly Average Balances:
Interest-Bearing Deposits at Banks
Investment Securities
Loans
Deposits
Other Borrowed Funds
Shareholders’ Equity
Total Assets
Return on Average Assets
Return on Average Equity
Return on Tangible Equity 1
Average Earning Assets
Average Interest-Bearing Liabilities
Interest Income, Tax-Equivalent
Interest Expense
Net Interest Income, Tax-Equivalent
Tax-Equivalent Adjustment
Net Interest Margin 1
Efficiency Ratio Calculation 1: 
Noninterest Expense
Less: Intangible Asset Amortization

Net Noninterest Expense

Net Interest Income, Tax-Equivalent 1
Noninterest Income
Less: Net Securities Gains

Net Gross Income, Adjusted

Efficiency Ratio 1
Period-End Capital Information:
Total Stockholders’ Equity (i.e. Book Value)
Book Value per Share
Intangible Assets
Tangible Book Value per Share 1
Capital Ratios:
Tier 1 Leverage Ratio
Tier 1 Risk-Based Capital Ratio
Total Risk-Based Capital Ratio
Assets Under Trust Administration
  and Investment Management
1 

See "Use of Non-GAAP Financial Measures" on page 4.

$

5,784

$

5,623

$

5,207

$

5,181

$

5,549

—
114

12,360
12,339
12,387
0.47
0.47
0.25

—
100

12,329
12,308
12,344
0.46
0.46
0.25

$

8
301

12,284
12,261
12,279
0.42
0.42
0.25

318
367

12,251
12,272
12,290
0.42
0.42
0.25

$

$

$

94
476

12,265
12,254
12,273
0.45
0.45
0.25

$

$

46,853
762,768
1,254,957
1,904,922
62,038
184,506
2,176,264

$

14,096
744,928
1,224,840
1,800,181
92,073
179,634
2,095,017

$

26,632
771,018
1,185,041
1,801,346
94,596
178,867
2,099,138

$

41,145
711,848
1,169,870
1,773,126
64,622
176,874
2,039,314

$

40,065
745,150
1,160,226
1,781,778
80,357
176,514
2,064,602

1.05%
12.44%
14.50%

1.06%
12.42%
14.55%

0.99%
11.68%
13.70%

1.03%
11.88%
13.97%

1.07%
12.51%
14.72%

$2,064,578
1,686,993
17,633
1,713
15,920
1,174

$1,983,864
1,614,873
17,032
1,747
15,285
1,158

$1,982,691
1,641,300
16,989
2,223
14,766
1,180

$1,922,863
1,590,401
17,059
2,239
14,820
1,063

$1,945,441
1,612,959
17,787
2,503
15,284
1,047

3.06%

3.06%

2.99%

3.13%

3.13%

$

$
$

$

13,385
(108)
13,277
15,920
6,877
—
22,797

$

$
$

$

13,133
(108)
13,025
15,285
6,939
—
22,224

$

$
$

$

13,274
(112)
13,162
14,766
7,071
(13)
21,824

$

$
$

$

13,411
(124)
13,287
14,820
7,174
(527)
21,467

$

$
$

$

13,117
(126)
12,991
15,284
6,897
(156)
22,025

58.24%

58.61%

60.31%

61.90%

58.98%

$ 192,154
15.55
26,143
13.43

$ 182,683
14.82
26,273
12.69

$ 177,607
14.46
26,387
12.31

$ 177,803
14.51
26,460
12.35

$ 175,825
14.34
26,495
12.18

9.19%
14.70%
15.77%

9.37%
14.59%
15.69%

9.19%
14.82%
15.96%

9.30%
15.15%
16.34%

9.10%
15.02%
16.26%

$1,174,891

$1,111,085

$1,073,523

$1,094,708

$1,045,972

23

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Selected Twelve-Month Information
Dollars in thousands, except per share amounts
Share and per share amounts have been restated for the September 2013 2% stock dividend

2013
21,795

$

2012
22,179

$

2011
21,933

$

$

326
882
—
12,360
12,296
12,327
1.77
1.77
0.99
$2,102,788
179,990

$

$

522
1,378
—
12,265
12,247
12,257
1.81
1.81
0.97
$1,997,721
172,175

$

$

1,688
523
(989)
12,239
12,209
12,221
1.80
1.79
0.94
$1,943,263
163,063

$

1.04%

1.11%

1.13%

12.11
$1,988,884
1,633,605
68,713
7,922
60,791
4,575

12.88
$1,881,279
1,558,864
73,273
11,957
61,316
3,894

13.45
$1,839,028
1,535,084
80,385
18,679
61,706
3,594

3.06%

3.26%

3.36%

$

$
$

$

53,203
(452)
—
52,751
60,791
28,061
(540)
88,312

$

$
$

$

51,836
(517)
—
51,319
61,316
27,099
(865)
87,550

$

$
$

$

51,548
(510)
(1,638)
49,400
61,706
25,928
(2,795)
84,839

59.73%

58.62%

58.23%

9.24%

9.28%

8.96%

$ 192,154
15.55
26,143
13.43

$ 175,825
14.34
26,495
12.18

$ 166,385
13.59
26,752
11.41

0.09%
0.02%
1.14%
185.71%
0.61%
0.37%

0.05%
0.07%
1.30%
190.37%
0.69%
0.45%

0.05%
0.08%
1.33%
197.10%
0.67%
0.41%

Net Income
Transactions Recorded in Net Income (Net of Tax):
Net Securities Gains
Net Gains on Sales of Loans
Prepayment Penalty on FHLB Advances
Period End Shares Outstanding
Basic Average Shares Outstanding
Diluted Average Shares Outstanding
Basic Earnings Per Share
Diluted Earnings Per Share
Cash Dividends Per Share
Average Assets
Average Equity
Return on Average Assets
Return on Average Equity
Average Earning Assets
Average Interest-Bearing Liabilities
Interest Income, Tax-Equivalent 1
Interest Expense
Net Interest Income, Tax-Equivalent 1
Tax-Equivalent Adjustment
Net Interest Margin 1
Efficiency Ratio Calculation 1
Noninterest Expense
Less: Intangible Asset Amortization
          Prepayment Penalty on FHLB Advances

Net Noninterest Expense

Net Interest Income, Tax-Equivalent 1
Noninterest Income
Less: Net Securities Gains

Net Gross Income, Adjusted

Efficiency Ratio 1

Period-End Capital Information:
Tier 1 Leverage Ratio
Total Stockholders’ Equity (i.e. Book Value)
Book Value per Share
Intangible Assets
Tangible Book Value per Share 1

Asset Quality Information:
Net Loans Charged-off as a Percentage of Average Loans
Provision for Loan Losses as a Percentage of Average Loans
Allowance for Loan Losses as a Percentage of Period-End Loans
Allowance for Loan Losses as a Percentage of Nonperforming Loans
Nonperforming Loans as a Percentage of Period-End Loans
Nonperforming Assets as a Percentage of Total Assets

1 See "Use of Non-GAAP Financial Measures" on page 4.

24

CRITICAL ACCOUNTING ESTIMATES

Our significant accounting principles, as described in Note 2 - Summary of Significant Accounting Policies to the Consolidated 
Financial  Statements  are  essential  in  understanding  the  MD&A.  Many  of  our  significant  accounting  policies  require  complex 
judgments to estimate the values of assets and liabilities. We have procedures and processes in place to facilitate making these 
judgments.   The  more  judgmental  estimates  are  summarized  in  the  following  discussion.  In  many  cases,  there  are  numerous 
alternative judgments that could be used in the process of determining the inputs to the models. Where alternatives exist, we have 
used the factors that we believe represent the most reasonable value in developing the inputs. Actual performance that differs from
our estimates of the key variables could impact our results of operations. 

Allowance for loan losses:  The allowance for loan losses represents management’s estimate of probable losses inherent in 
the Company’s loan portfolio.  Our process for determining the allowance for loan losses is discussed in Note 2 - Summary of 
Significant Accounting Policies and Note 5 - Loans to the Consolidated Financial Statements. We evaluate our allowance at the 
portfolio segment level and our portfolio segments are commercial, commercial construction, commercial real estate, automobile, 
residential real estate and other consumer loans. Due to the variability in the drivers of the assumptions used in this process, 
estimates of the portfolio’s inherent risks and overall collectability change with changes in the economy, individual industries, and 
borrowers’ ability and willingness to repay their obligations. The degree to which any particular assumption affects the allowance 
for  loan  losses  depends  on  the  severity  of  the  change  and  its  relationship  to  the  other  assumptions.    Key  judgments  used  in 
determining the allowance for loan losses include credit quality indicators for individual commercial loans and collateral values and 
estimated cash flows for impaired loans.  For pools of loans we consider net loss experience, and as necessary, adjustments to 
address current events and conditions, considerations regarding economic uncertainty, and overall credit conditions.  The process 
of determining the level of the allowance for loan losses requires a high degree of judgment. It is possible that others, given the 
same information, may at any point in time reach different reasonable conclusions. Any downward trend in the economy, regional 
or national, may require us to increase the allowance for loan losses resulting in a negative impact on our results of operations and 
financial condition.

Pension and retirement plans:  Management is required to make various assumptions in valuing its pension and postretirement 
plan assets, expenses and liabilities. The most significant assumptions include the expected rate of return on plan assets, the 
discount rate, and the rate of increase in future compensation levels. Changes to these assumptions could impact earnings in future 
periods. The Company utilizes an actuarial firm to assist in determining the various rates used to estimate pension obligations and 
expense, including the evaluation of market interest rates and discounted cash flows in setting the appropriate discount rate. In 
addition, the Company reviews expected inflationary and merit increases to compensation in determining the rate of increase in 
future compensation levels. Changes in these assumptions due to market conditions and governing laws and regulations may result 
in material changes to the Company’s pension and other postretirement plan assets, expenses and liabilities.

Other  than  temporary  decline  in  the  value  of  debt  and  equity  securities:    Management  systematically  evaluates  individual 
securities classified as either available-for-sale or held-to-maturity to determine whether a decline in fair value below the amortized 
cost  basis  is  other  than  temporary.  Management  considers  historical  values  and  current  market  conditions  as  a  part  of  the 
assessment. The amount of the total other-than-temporary impairment related to the credit loss, if any, is recognized in earnings 
and the amount of the total other-than-temporary impairment related to other factors is generally recognized in other comprehensive 
income, net of applicable taxes unless the Company intends to sell the security prior to the recovery of the unrealized loss or it is 
more likely than not that the Company would be forced to sell the security, in which case the entire impairment is recognized in 
earnings.  Any significant economic downturn might result, and historically have on occasion resulted, in an other-than-temporary 
impairment in securities held in our investment portfolio.

25

The following discussion and analysis focuses on and reviews our results of operations for each of the years in the three-year 
period ended December 31, 2013 and our financial condition as of December 31, 2013 and 2012.  The discussion below should 
be read in conjunction with the selected quarterly and annual information set forth above and the consolidated financial statements 
and other financial data presented elsewhere in this Report.  When necessary, prior-year financial information has been reclassified 
to conform to the current-year presentation.

A. OVERVIEW
Summary of 2013 Financial Results

We reported net income for 2013 of $21.8 million, representing diluted earnings per share ("EPS") of $1.77, a decrease of four 
cents, or 2.2% from our 2012 EPS.  Return on average equity ("ROE") for the 2013 year continued to be strong at 12.11%, although 
down from the ROE of 12.88% for the 2012 year. Return on average assets ("ROA") for 2013 continued to be strong at 1.04%, 
although down from ROA of 1.11% for 2012.  The decreases in both ROA and ROE were principally due to our shrinking net interest 
margin, which led to a slight decrease, 0.9%, in our net interest income, despite the fact that our earning assets grew and our asset 
quality  remained  strong.    Our  noninterest  income  increased  in  2013  by  $1.28  million,  or  3.5%,  while  our  noninterest  expense 
increased by $1.34 million, or 2.6%.  The other key factor influencing the change in net income was a $645 thousand decrease in 
the provision for loan losses.

Total assets were $2.164 billion at December 31, 2013, which represented an increase of $140.9 million, or 7.0%, above the 

$2.023 billion level at December 31, 2012.  

Stockholders' equity was $192.2 million at December 31, 2013, an increase of $16.3 million or 9.3%, from the year earlier level.  
The components of the change in stockholders' equity since year-end 2012 are presented in the Consolidated Statement of Changes 
in Stockholders' Equity on page 59, and are discussed in more detail in the last section of this Overview on page 28 entitled, 
“Increase in Stockholder Equity.”  

Regulatory capital:  At period-end, we continued to exceed all current regulatory minimum capital requirements at both the 
holding company and bank levels, by a substantial amount.  As of December 31, 2013 both of our banks, as well as our holding 
company, qualified as "well-capitalized" under federal bank regulatory guidelines.  Our regulatory capital levels have consistently 
remained well in excess of required minimums during recent years, despite the economic downturn, because of our continued 
profitability and strong asset quality.  Even when the new enhanced capital requirements, announced in June 2013, go into effect 
in 2015, we expect that Arrow and our subsidiary  banks will continue to meet all of these enhanced standards.  See "Regulatory 
Capital Standards" on pages 7-9.  

Economic recession and loan quality:  During the early stages of the economic crisis in late 2008 and early 2009, our market 
area of Northeastern New York was relatively sheltered from the widespread collapse in real estate values and general surge in 
unemployment.  This may have been due, in part, to the fact that our market area had been less affected by the preceding real 
estate "bubble" than other areas of the U.S.  As the recession became stronger and deeper through late 2009, even Northeastern 
New York felt the impact of the worsening national economy reflected in a slow-down in regional real estate sales and increasing 
unemployment rates.   From year-end 2009 and through most of 2010, we experienced a modest decline in the credit quality of our 
loan portfolio, although by standard measures our portfolio continued to be stronger than the average for our peer group of U.S. 
bank holding companies with $1 billion to $3 billion in total assets.  By year-end 2010, however, our loan quality began to stabilize.  
During 2013, economic activity continued to reflect many positive trends as unemployment declined overall within New York State 
(NYS), as well as declined in the region that the Company operates. Along with lower unemployment, housing prices remained 
strong with sales and pending sales up year-over-year.  Pending sales were up, closed sales also increased, median sales prices 
rose and days on the market declined, all indicating improvement in the residential real estate market in NYS.  Nonperforming loans 
were $7.8 million at December 31, 2013, a decrease of $264 thousand from year-end 2012.  The ratio of nonperforming loans to 
period-end loans at December 31, 2013 was .61%, a decrease from .69% at December 31, 2012.  By way of comparison, this ratio 
for our peer group was 1.46% at December 31, 2013, which was a significant improvement for the peer group from its ratio of 3.60% 
at year-end 2010, but still very high when compared to the group's ratio of 1.09% at December 31, 2007 (i.e., before the financial 
crisis).  Loans charged-off (net of recoveries) against our allowance for loan losses was $1.1 million for 2013.  Although our net 
charge-offs increased from $550 thousand for 2012, our ratio of net charge-offs to average loans was still only .09% for 2013, 
compared to our peer group ratio of .25% for the year ended December 31, 2013.  At December 31, 2013, the allowance for loan 
losses was $14.4 million, representing 1.14% of total loans, a decrease of 16 basis points from December 31, 2012. 

Since the onset of the financial crisis in 2008, we have not experienced significant deterioration in any of our three major loan 

portfolio segments:

Commercial  and  Commercial  Real  Estate  Loans:   These  loans  comprise  approximately  32%  of  our  loan  portfolio.  
Current unemployment rates in our region have continued to decline over the past few years. Commercial property values 
have  not  shown  significant  deterioration.    We  update  the  appraisals  on  our  nonperforming  and  watched  commercial 
properties as deemed necessary, usually when the loan is downgraded or when we perceive significant market deterioration 
since our last appraisal.
Residential Real Estate Loans: These loans, including home equity loans, make up approximately 36% of our portfolio.  
We have not experienced any significant increase in our delinquency and foreclosure rates, primarily due to the fact that 
we never have originated or participated in underwriting high-risk mortgage loans, such as so called "Alt A", "negative 
amortization ", "option ARM's" or "negative equity" loans. We originate all of the residential real estate loans held in our 
portfolio and apply conservative underwriting standards to all of our originations.

26

 
 
 
 
Automobile Loans (Primarily Through Indirect Lending): These loans comprise approximately 31% of our loan portfolio. 
Throughout the past three years, we did not experience any significant change in our delinquency rate or level of charge-
offs on these loans.  We experienced approximately half of the growth in our loan portfolio in this category of loans during 
2013.

Recent legislative developments: 

(i) Dodd-Frank Act:  As a result of the 2008-2009 financial crisis, the U.S. Congress passed and the President signed the 
Dodd-Frank Act on July 21, 2010.  While many of the Act's provisions have not had and likely will not have any direct impact on 
Arrow, other provisions have impacted or likely will impact our business operations and financial results in a significant way.  These 
include the establishment of a new regulatory body known as the Bureau of Consumer Financial Protection.  (See the discussion 
on page 10 under "The Dodd-Frank Act" regarding the likely impact on Arrow of the Bureau of Consumer Financial Protection.)  
Dodd-Frank also directed the federal banking authorities to issue new capital requirements for banks and holding companies that 
must be at least as strict as the pre-existing capital requirements for depository institutions and may be much more onerous.  See 
the discussion under "Regulatory Capital Standards" on pages 7-9 of this Report.  Dodd-Frank also provided that any new issuances 
of trust preferred securities ("TRUPs") by bank holding companies having between $500 million and $15 billion in assets (such as 
Arrow) will no longer qualify as Tier 1 capital.  Current outstanding TRUPs of such bank holding companies issued by them on or 
before the Dodd-Frank grandfathering date (May 19, 2010), including Arrow's $20 million of TRUPs that are currently outstanding, 
will continue to qualify as Tier 1 capital until maturity or redemption, subject to certain limitations.  Regardless, TRUPs, which have 
been an important financing tool for community banks such as ours, can no longer be counted on as a viable source of new capital.  
See the discussion on p. 9 under "The Dodd-Frank Act" regarding the various provisions of Dodd-Frank that have had, or are likely 
to have particular significance to Arrow and its banks in their future operations and financial results.  

 (ii) Health care reform:  In March 2010,  comprehensive healthcare reform legislation was passed under the Patient Protection 
and Affordable Care Act, as amended by the Health Care and Education Reconciliation Act of 2010 (collectively, the "Health Reform 
Act").  Included among the major provisions of the Health Reform Act is a change in tax treatment of the federal drug subsidy paid 
with respect to eligible retirees.  The statute also contains provisions that may impact the Company's accounting for some of its 
benefit plans in future periods.   The exact extent of the Health Reform Act's impact, if any, upon us cannot be determined until final 
regulations are promulgated and interpretations of the Health Reform Act become available.  

Liquidity and access to credit markets:  We did not experience any liquidity problems or special concerns during 2013, nor 
during the prior two years.  The terms of our lines of credit with our correspondent banks, the FHLBNY and the Federal Reserve 
Bank have not changed (see our general liquidity discussion on page 48).  In general, we rely on asset-based liquidity (i.e., funds 
in overnight investments and cash flow from maturing investments and loans) with liability-based liquidity as a secondary source 
(our main liability-based sources are overnight borrowing arrangements with our correspondent banks, an arrangement for term 
credit advances from the FHLBNY, and an additional arrangement for short-term advances at the Federal Reserve Bank discount 
window).  During the recent financial crisis, many financial institutions, small and large, relied extensively on the Fed's discount 
window to support their liquidity positions, but we had no such need.  We regularly perform a liquidity stress test and periodically 
test our contingent liquidity plan to ensure that we can generate an adequate amount of available funds to meet a wide variety of 
potential liquidity crises, including a severe crisis.     

FDIC Shift From Deposit-Based to Asset-Based Insurance Premiums; Reduction in Premiums:  The Dodd-Frank Act 
changed the basis on which insured banks would be assessed deposit insurance premiums, which has had a beneficial effect on 
the rates we pay and our overall premiums.   Beginning with the second quarter of 2011, the calculation of regular FDIC insurance 
premiums for insured institutions changed so as to be based thereafter on total assets (with certain adjustments) rather than deposits.  
This had the effect of imposing FDIC insurance fees not only on deposits but on other sources of funding that banks typically use 
to support their assets, including short-term borrowings and repurchase agreements.  The rate, however, given the significantly 
larger base on which premiums would be assessed (total assets versus insured deposits), was set at a lower percentage than the 
rate applicable under the old formula.  Because our banks, like most community banks, have a much higher ratio of deposits to 
total assets than the large banks maintain, the new lower rate even applied to a larger base has resulted in a significant decrease 
in our FDIC premiums, while even with the lower rates, the premiums paid by larger banks have generally increased.  

VISA Transactions - Reversal of the Litigation Reserve: In July 2012, Visa and MasterCard entered into a Memorandum 
of Understanding ("MOU") with a class of plaintiffs to settle certain additional antitrust claims involving merchant discounts.  In 
December 2013, a federal judge gave final approval to the class settlement agreement in the multi-district interchange litigation 
against Visa and Mastercard.  The total cash settlement payment is approximately $6.05 billion, of which Visa’s share represents 
approximately $4.4 billion. Visa has paid the cash portion of this settlement from the litigation escrow account pursuant to Visa’s 
Retrospective Responsibility Plan, which was developed as part of the restructuring process to address potential liability in certain 
Visa litigation, including this interchange class action. However, there continues to be restrictions remaining on Visa Class B shares 
held by the Company.  Visa's share of this settlement, like its prior settlements of similar claims, will be paid out of an escrow fund 
previously established by Visa to cover such liabilities.  We, like other Visa member banks, bear some indirect contingent liability 
for Visa's future liability on such claims to the extent that might exceed the remaining escrow amount.  In light of the current state 
of covered litigation at Visa, which is winding down, as well as the remaining dollar amounts in Visa's escrow fund, we determined 
in the second quarter 2012 to reverse the entire amount of our 2008 VISA litigation-related accrual, which was $294 thousand pre-
tax. This reversal reduced our other operating expenses for the year ending December 31, 2012. We believed then, and continue 

27

 
 
 
    
 
to  believe,  that  the  multi-billion  dollar  balance  that  Visa  maintains  in  its  escrow  fund  is  substantially  sufficient  to  satisfy  Visa's 
remaining direct liability to such claim as well as the contingent liability of the Visa member banks. The Company continues not to 
recognize any economic value for its remaining shares of Visa Class B common stock. 

Increase  in  Stockholders'  Equity:    At  December 31,  2013,  our  tangible  book  value  per  share  (calculated  based  on 
stockholders' equity reduced by intangible assets including goodwill and other intangible assets) amounted to $13.43, an increase 
of $1.25, or 10.3%, from December 31, 2012.  Our total stockholders' equity at December 31, 2013 increased 9.3% over the year-
earlier level, and our total book value per share increased by 8.4% over the year earlier level.  This increase principally reflected 
the following factors: (i) $21.8 million net income for the period, (ii) $4.1 million of other comprehensive income;  offset in part by, 
(iii) cash dividends of $12.1 million; and (iv) repurchases of our own common stock of $1.7 million.  As of December 31, 2013, our 
closing stock price was $26.56, resulting in a trading multiple of 1.98 to our tangible book value.  From a regulatory capital standpoint, 
the Company and each of its subsidiary banks also continued to remain classified as “well-capitalized” at quarter end.  The Board 
of Directors declared and the Company paid a cash dividend of $.245 per share for each of the first three quarters of 2013, as 
adjusted for a 2% stock dividend distributed September 27, 2013, a cash dividend of $.25 per share for the fourth quarter of 2013 
and has declared a $.25 per share cash dividend for the first quarter of 2014.

B. RESULTS OF OPERATIONS

The following analysis of net interest income, the provision for loan losses, noninterest income, noninterest expense and income 

taxes, highlights the factors that had the greatest impact on our results of operations for 2013 and the prior two years.

I. NET INTEREST INCOME (Tax-equivalent Basis)

Net  interest  income  represents  the  difference  between  interest,  dividends  and  fees  earned  on  loans,  securities  and  other 
earning assets and interest paid on deposits and other sources of funds.  Changes in net interest income result from changes in 
the level and mix of earning assets and sources of funds (volume) and changes in the yields earned and interest rates paid (rate). 
 Net interest margin is the ratio of net interest income to average earning assets.  Net interest income may also be described as 
the product of average earning assets and the net interest margin.  As described in the section entitled “Use of Non-GAAP Financial 
Measures” on page 4 of this Report we calculate net interest income on a tax-equivalent basis using a marginal tax rate of 35%.

CHANGE IN NET INTEREST INCOME
(Dollars In Thousands) (Tax-equivalent Basis)

Years Ended December 31,

Change From Prior Year

Interest and Dividend Income
Interest Expense
Net Interest Income

2013
$ 68,713
7,922
$ 60,791

2012
$ 73,273
11,957
$ 61,316

2011
$ 80,385
18,679
$ 61,706

2012 to 2013
%
(6.2)% $ (7,112)
(6,722)
(390)

Amount
$ (4,560)
(4,035)
(525)

(33.7)
(0.9)

Amount

$

$

2011 to 2012
%
(8.8)%

(36.0)
(0.6)

On a tax-equivalent basis, net interest income was $60.8 million in 2013, a decrease of $525 thousand, or .9%, from $61.3 
million in 2012.  This compared to an decrease of $390 thousand, or .6%, from 2011 to 2012.  Factors contributing to the year-to-
year changes in net interest income over the three-year period are discussed in the following portions of this Section B.I.

28

 
In the following table, net interest income components are presented on a tax-equivalent basis.  Changes between periods 
are attributed to movement in either the average daily balances or average rates for both earning assets and interest-bearing 
liabilities.  Changes attributable to both volume and rate have been allocated proportionately between the categories.

Interest and Dividend Income:

Interest-Bearing Bank Balances

Investment Securities:

Fully Taxable
Exempt from Federal Taxes

Loans

Total Interest and Dividend Income
Interest Expense:
Deposits:

NOW Accounts
Savings Deposits
Time Deposits of $100,000 or More
Other Time Deposits

Total Deposits
Short-Term Borrowings
Long-Term Debt
Total Interest Expense

2013 Compared to 2012 Change in
Net Interest Income Due to:

2012 Compared to 2011 Change in
Net Interest Income Due to:

Volume

Rate

Total

Volume

Rate

Total

$

(21) $

2

$

(19)

$

6

$

4

$

10

(610)
2,968
2,842

(1,756)
(1,937)
(6,048)

(2,366)
1,031
(3,206)

344
233
1,093

(3,479)
(141)
(5,172)

(3,135)
92
(4,079)

5,179

(9,739)

(4,560)

1,676

(8,788)

(7,112)

323
142
(351)
(513)
(399)
20
(141)
(520)

(1,426)
(405)
(458)
(1,255)
(3,544)
25
4
(3,515)

(1,103)
(263)
(809)
(1,768)
(3,943)
45
(137)
(4,035)

890
120
(305)
(520)
185
(39)
(1,628)
(1,482)

(2,378)
(731)
(321)
(893)
(4,323)
(31)
(886)
(5,240)

(1,488)
(611)
(626)
(1,413)
(4,138)
(70)
(2,514)
(6,722)

Net Interest Income

$

5,699

$

(6,224) $

(525)

$

3,158

$

(3,548) $

(390)

29

The following table reflects the components of our net interest income, setting forth, for years ended December 31, 2013, 2012 
and 2011 (i) average balances of assets, liabilities and stockholders' equity, (ii) interest and dividend income earned on earning 
assets and interest expense incurred on interest-bearing liabilities, (iii) average yields earned on earning assets and average rates 
paid on interest-bearing liabilities, (iv) the net interest spread (average yield less average cost) and (v) the net interest margin (yield) 
on earning assets.  Interest income and interest rate information is presented on a tax-equivalent basis (see the discussion under 
"Use  of  Non-GAAP  Financial  Measures" on  page  4  of  this  Report).   The  yield  on  securities  available-for-sale  is  based  on  the 
amortized cost of the securities.  Nonaccrual loans are included in average loans.  

Average Consolidated Balance Sheets and Net Interest Income Analysis
(Tax-equivalent basis using a marginal tax rate of 35%)
(Dollars in Thousands)

Years Ended:

Interest-Bearing Deposits at
   Banks
Investment Securities:

2013

Interest

Rate

Income/

Earned/

Expense

Paid

Average

Balance

2012

Interest

Rate

Income/

Earned/

Expense

Paid

Average

Balance

2011

Interest

Rate

Income/

Earned/

Expense

Paid

Average

Balance

$

32,148

$

89

0.28% $

39,783

$

108

0.27 % $

37,440

$

98

0.26%

Fully Taxable

432,947

6,920

1.60%

465,105

9,286

2.00 %

452,264

12,421

2.75%

    Exempt from Federal
       Taxes
Loans

Total Earning Assets

314,835

1,208,954

1,988,884

10,105

51,599

68,713

Allowance for Loan Losses

(14,778)

3.21%

229,105

9,074

3.96 %

223,259

54,805
73,273

4.27% 1,147,286
3.45% 1,881,279
(15,170)
30,936

100,676
$ 1,997,721

4.78 % 1,126,065
3.89 % 1,839,028
(14,821)
28,844

90,212
$ 1,943,263

8,982

58,884
80,385

4.02%

5.23%
4.37%

30,985

97,697

$ 2,102,788

$ 798,230

490,558

86,457

179,997

Cash and Due From Banks

Other Assets

Total Assets

Deposits:

NOW Accounts

Savings Deposits

  Time Deposits of $100,000
    Or More

Other Time Deposits

    Total Interest-
      Bearing Deposits
Short-Term Borrowings

FHLBNY Term Advances and
   Other Long-Term Debt
    Total Interest-
      Bearing Liabilities
Demand Deposits

Other Liabilities

Total Liabilities
Stockholders’ Equity
    Total Liabilities and
      Stockholders’ Equity
Net Interest Income
  (Tax-equivalent Basis)
Reversal of Tax
  Equivalent Adjustment
Net Interest Income

Net Interest Spread

Net Interest Margin

0.84%
0.46%

2.14%

2.15%

1.07%

0.16%

2,461

1,024

1,198

1,962

0.31% $ 726,660

0.21%

437,095

1.39%

1.09%

107,665

212,918

3,564

1,287

2,007

3,730

0.49 % $ 603,965
0.29 %
409,398

1.86 %

1.75 %

122,897

238,865

5,052

1,898

2,633

5,143

1,555,242

6,645

0.43% 1,484,338

10,588

0.71 % 1,375,125

14,726

33,404

88

0.26%

24,225

43

0.18 %

56,206

92

44,959

1,189

2.64%

50,301

1,326

2.64 %

103,753

3,861

3.72%

1,633,605

7,922

0.48% 1,558,864

11,957

0.77 % 1,535,084

18,679

1.22%

264,959

24,234

1,922,798

179,990

240,872
25,810

1,825,546

172,175

221,035
24,081

1,780,200

163,063

$ 2,102,788

$ 1,997,721

$ 1,943,263

60,791

61,316

61,706

(4,575)

0.23%

(3,894)

0.21 %

(3,594)

0.20%

$ 56,216

$ 57,422

$ 58,112

2.97%

3.06%

3.12 %
3.26 %

3.15%
3.36%

30

CHANGES IN NET INTEREST INCOME DUE TO RATE

YIELD ANALYSIS (Tax-equivalent basis)

2013

Yield on Earning Assets
Cost of Interest-Bearing Liabilities
Net Interest Spread
Net Interest Margin

2011

December 31,
2012
3.89% 4.37%
0.77
3.12% 3.15%
3.26% 3.36%

1.22

3.45%
0.48
2.97%
3.06%

In 2013, we experienced a decrease in net interest income from 2012.  Over the last several years, beginning in late 2008 and 
extending up to the present, our earning assets have tended to reprice downwards at least as fast or faster than our cost of interest 
bearing liabilities.   Following two years of decreases in net interest income in 2005 and 2006 (when prevailing interest rates were 
generally increasing, and our rates paid on liabilities were increasing faster than our rates earned on assets), we experienced four 
successive years of increases in net interest income from 2007 through 2010 (although prevailing rates were generally declining 
during those years).   In each of the four years, we experienced a benefit from an increase in average earning assets and from 
modest increases in our net interest margins, as our paying liabilities repriced downwards more quickly than our earning assets. 
 From 2009 to the present, however, our net interest margin has been consistently under pressure and has generally declined, as 
rates paid by us on liabilities have decreased more slowly than rates earned by us on our assets.  From 2011 through 2013, our 
net interest income leveled off and actually declined slightly, as continuing increases in our average earning assets were not enough 
to offset the decease in our margins, a result experienced by many banks whose growth rates like ours were modest during this 
period.  

The decrease in net interest income was $525 thousand, or 0.9%, from 2012 to 2013.  Net interest income decreased $390 
thousand, or .6%, from 2011 to 2012.  In 2013, an increase in average earning assets, net of a smaller increase in average interest-
bearing liabilities (i.e., changes in volume) had a $5.7 million positive impact on net interest income, while changes in rates provided 
a $6.2 million negative impact on our net interest income for the year, as yields on earning assets decreased more rapidly than 
rates paid on liabilities. 

Generally, the following items have a major impact on changes in net interest income due to rate:  general interest rate changes, 
changes in the yield curve, the ratio of our rate sensitive assets to rate sensitive liabilities ("interest rate sensitivity gap") during 
periods of interest rate changes, and changes in the level of nonperforming loans.  

Impact of Interest Rate Changes

Changes in Interest Rates in Recent Years.  When prevailing rates began to fall at year-end 2007, we saw an immediate impact 
in the reduced cost of our deposits and these costs continued to fall in the ensuing years, rapidly in 2008 and 2009 and more slowing 
in the 2010-2013 period.  Yields on our earning assets have also fallen since 2008, but at a different pace than our cost of funds.  
Initially, the drop in our asset yields was not as significant as the decline in our deposit rates, but in subsequent periods (since the 
beginning of 2009) the decline in yields on our earning assets has generally exceeded the decline in the cost of our deposits.  As 
a result of these trends, our net interest margin generally increased in late 2007 and early 2008, positively impacting our net interest 
income.  But since then we, like almost all banks, have experienced a fairly steady contraction in our net interest margin. 

Changes in the Yield Curve in Recent Years.  An additional important aspect in recent years with regard to the effect of prevailing 
interest rates on our profitability has been the changing shape in the yield curve.  A positive (upward-sloping) yield curve, where 
long-term rates significantly exceed short term rates, is both a more common occurrence and generally a better situation for banks, 
including ours, than a flat or less upwardly-sloping yield curve.  We, like many banks, typically fund longer-duration assets with 
shorter-maturity liabilities, and the flattening of the yield curve directly diminishes the benefit of this strategy.  

 As the financial crisis deepened in the 2008-2010 period, long-term rates decreased roughly in parity with the continuing 
decreases in short-term rates.  Both short- and long-term rates approached historically low levels, a goal explicitly sought by the 
Federal Reserve.  From mid-2011 to mid-2013, long-term rate decreases generally exceeded short-term rate decreases and the 
yield curve flattened somewhat.  In the third quarter of 2011 and the second quarter of 2012, the Federal Reserve undertook new 
measures specifically designed to reduce longer-term rates as compared to short-term rates, in an attempt to stimulate the housing 
market and the economy generally.  Thirty-year mortgage rates fell to levels not seen in many years, if ever.  However, even with 
this intervention, the yield curve significantly steepened in the second half of 2013,  following the mere announcement by the Fed 
of its plan to begin to reduce its quantitative easing program (i.e., market purchases by the Fed of treasury bills and mortgage-
backed securities).

Continuing Pressure on Credit Quality. All lending institutions, even those like us who have avoided subprime lending problems 
and continue to maintain a comparatively strong asset portfolio, have experienced some continuing pressure on credit quality in 
recent periods.  This may continue if the national or regional economies continue to be weak or suffer a new downturn.  Any credit 
or asset quality erosion will negatively impact net interest income, and will reduce or possibly outweigh the benefit we may experience 
from the combination of low prevailing interest rates generally and a modestly upward-sloping yield curve.  Thus, no assurances 
can be given on our ability to maintain or increase our net interest margin, net interest income or net income generally, in upcoming 
periods, particularly as residential mortgage related borrowings have diminished across the economy and the redeployment of 
funds from maturing loans and assets into similarly high yielding asset categories has become progressively more difficult.  The 

31

 
 
 
modest up-tick in loan demand and in the U.S. economy generally experienced during 2013 may prove transitory, in light of continuing 
economic and financial woes across the rest of the developed world and stubborn fiscal pressures in the U.S.  

Recent Pressure on Our Net Interest Margin.  From mid-2008 into 2009, our net interest margin held steady at around 3.90%, 
but the margin began to narrow in the last three quarters of 2009 and throughout 2013 as the downward repricing of paying liabilities 
slowed while interest earning assets continued to reprice downward at a steady rate.  

Currently, our net interest margin continues to be under pressure.  During the last five quarters, our margin ranged from 2.99% 
to 3.13%.  Even if new assets do not continue to price downward, our average yield on assets may continue to decline in future 
periods as our older, higher-rate assets continue to mature and pay off at a faster pace than newer, lower-rate assets.  Thus, we 
may continue to experience additional margin compression in upcoming periods.  That is, our average yield on assets in upcoming 
periods may decline at a faster rate, or if market rates generally increase, increase at a slower rate, than our average cost of 
deposits.  In this light, no assurances can be given that our net interest income will resume the growth it experienced in 2010 and 
prior years, even if asset growth continues or increases, or that net earnings will continue to grow. 

Potential Inflation; Effect on Interest Rates and Margins.  Recently, there has been discussion and disagreement about the 
possible emergence of meaningful inflation across some or all asset classes in the U.S. or other world economies. To the extent 
that such inflation may occur, it is likely to be the result of persistent efforts by the Federal Reserve and other central banks, including 
the European Central Bank, to significantly increase the money supply in the U.S. and western world economies, which in the U.S. 
started at the onset of the crisis in 2008 and continues.  The Fed has increased the U.S. money supply by setting and maintaining 
the Fed funds rate at historically low levels (with consequent downward pressure on all rates), and by purchasing massive amounts 
of U.S. Treasuries and other debt securities through the Federal Reserve Bank quantitative easing program which is intended in 
part to have the identical effect of lowering and reinforcing already low interest rates in addition to directly expanding the supply of 
credit.  When the second round of quantitative easing expired on June 30, 2011, the Fed elected not to continue the program, for 
a variety of reasons including some concern over inflation.  Instead, the Fed announced it would support economic recovery through 
a new series of interest rate manipulations, dubbed "Operation Twist", under which it would reinvest the proceeds from maturing 
short-term (and long-term) securities in its substantial U.S. Treasury and mortgage-backed securities portfolios into longer-dated 
securities, thereby seeking to lower long-term rates (and mortgage rates), as a priority over further reductions in short-term rates.  
However, in the ensuing period, the underlying inflation rate in the U.S., exclusive of the historically volatile categories of fuel and 
food purchases, remained quite low, and the U.S. economy, though slowly improving, remained sluggish.  As a result, in September 
2012, the Fed announced that it would resume quantitative easing, by embarking on a program of purchasing  up to $40 billion of 
mortgage-backed securities on a monthly basis in the market until the economy regained suitable momentum (so-called "infinite 
QE"), while at the same time monitoring inflation in the economy, with a view toward taking appropriate corrective measures if 
inflation increased beyond acceptable levels.  As the U.S. economy continued to demonstrate weakness in the second half of 2012, 
the Fed increased the level of its fixed monthly purchases of debt securities to $85 billion, approximately half treasury bonds and 
the rest in mortgage-backed securities.  In early 2013, the U.S. economy began to show signs of strengthening and in May 2013, 
the Fed announced it would begin at some point in the not-too-distant future to reduce its quantitative easing program, by "tapering" 
its market purchases of debt securities.  The reductions began in fall of 2013.  In early 2014, the Fed scaled back its monthly targeted 
purchases to $65 billion a month, still a mix of treasury bonds and mortgage-backed  securities.  However, inflation in the U.S. 
continues at a very low level, and although the rate of inflation may begin to rise, for most in the financial world that is, at worst, a 
medium- or long-term worry, not a near-term concern.   

Management does not anticipate a substantial increase in the inflation rate, or in prevailing interest rates, short- or long-term.  
If modest interest rate increases should occur, there is some expectation that the impact on our margins, as well as on our net 
interest income and earnings, may be somewhat negative in the short run but possibly positive in the long run.   

A discussion of the models we use in projecting the impact on net interest income resulting from possible changes in interest 
rates vis-à-vis the repricing patterns of our earning assets and interest-bearing liabilities is included later in this report under Item 
7.A., "Quantitative and Qualitative Disclosures About Market Risk".

32

 
CHANGES IN NET INTEREST INCOME DUE TO VOLUME
AVERAGE BALANCES
(Dollars In Thousands)

Years Ended December 31,

Change From Prior Year

Earning Assets

2013

2012

$ 1,988,884

$ 1,881,279

Interest-Bearing Liabilities

1,633,605

1,558,864

Demand Deposits

Total Assets

264,959

240,872

2,102,788

1,997,721

2012 to 2013

2011 to 2012

2011
$ 1,839,028
1,535,084

221,035
1,943,263

Amount

$ 107,605
74,741

24,087

105,067

%

Amount

%

5.7% $

42,251

2.3%

4.8
10.0

5.3

23,780

19,837

54,458

1.5

9.0

2.8

Earning Assets to Total Assets

94.58%

94.17%

94.64%

2013 Compared to 2012:

In general, an increase in average earning assets has a positive impact on net interest income, especially if average earning 
assets increase more rapidly than average paying liabilities.  For 2013, average earning assets increased $107.6 million or 5.7% 
over 2012, while average interest-bearing liabilities increased $74.7 million or 4.8%.  Despite the positive impact of a growth in net 
earning assets, we experienced a $525 thousand decrease in net interest income, due to the negative impact of a 20 basis point 
decrease in our net interest margin (from 3.26% to 3.06%) between the two years. 

The $107.6 million increase in average earning assets from 2012 to 2013 reflected an increase in both the average balance 
of our securities portfolio and the average balance of total loans from 2012 to 2013.  Within the loan portfolio, our three principal 
segments are residential real estate loans, automobile loans (primarily through our indirect lending program) and commercial loans.  
Even though we sold a significant portion of our residential real estate loan originations into the secondary market throughout all 
of 2013, we still experienced an increase in the average balance of that portfolio from 2012 to 2013.  The average balance of our 
automobile loan portfolio increased in 2013 reflecting an increase in demand for new vehicles and our determination to remain 
competitive on our pricing of these loans with respect to other commercial banks. although we remained at a disadvantage compared 
to the subsidized, below-market loan rates offered by the financing affiliates of the automobile manufacturers.  Our commercial and 
commercial real estate loan portfolio also experienced growth during 2013.  A significant portion of the growth in our earning assets 
in 2013 was in our lower yielding investment portfolio (versus the higher yields in our loan portfolio).  This diminished to a degree 
the overall positive impact of our growth in total earning assets during the year, which was 5.7% (versus 2.3% in 2012).

The $74.7 million increase in average interest-bearing liabilities was nearly all attributable to an increase in deposits from our 

existing branch network.

2012 Compared to 2011:

For 2012, average earning assets increased $42.3 million or 2.3% over 2011, while average interest-bearing liabilities increased 
$23.8 million or 1.5%.  Nevertheless, despite the positive impact of a growth in net earning assets, we experienced  a $690 thousand 
decrease in net interest income, due to the negative impact of a 10 basis point decrease in our net interest margin (from 3.36% to 
3.26%) between the two years. 

The increase in average earning assets from 2011 to 2012 reflected an increase in the average balance of our securities 
portfolio and the average balance of total loans from 2011 to 2012.  Within the loan portfolio, our three principal segments are 
residential real estate loans, automobile loans (primarily through our indirect lending program) and commercial loans.  Through all 
of 2012, we sold a substantial portion of our residential real estate loan originations in the secondary market, leading to a decrease 
in the average balance of that portfolio.  The average balance of our automobile loan portfolio increased over the past year reflecting 
an increase in demand for new vehicles and our pricing on these loans.  Our commercial and commercial real estate loan portfolio 
also experienced growth over the past year.  Overall, a significant portion of the growth in our earning assets in 2012 was in our 
lower yielding investment portfolio (versus the higher yields in our loan portfolio) diminishing to a degree the financial impact of our 
growth in total earning assets, which was only 2.3% in 2012 (versus 1.7% in 2011).

The $23.8 million increase in average interest-bearing liabilities reflected the offsetting impact of an $109.2 million increase in 

interest-bearing deposits and a $85.4 million decrease in our other borrowed funds, primarily FHLB term advances.

Increases in the volume of loans and deposits, as well as yields and costs by type, are discussed later in this Report under 

Item 7.C. “Financial Condition.”

33

 
II. PROVISION FOR LOAN LOSSES AND ALLOWANCE FOR LOAN LOSSES

We consider our accounting policy relating to the allowance for loan losses to be a critical accounting policy, given the uncertainty 
involved in evaluating the level of the allowance required to cover credit losses inherent in the loan portfolio, and the material effect 
that such judgments may have on our results of operations.  We recorded a $200 thousand provision for loan losses for 2013, 
substantially below the $845 thousand for 2012.  The decrease, despite modest growth in the loan portfolio, was attributable to a 
variety of factors, including the fact that one large commercial charge-off of $753 thousand in the first quarter of 2013 was fully 
provided for at December 31, 2012, and, to a lesser extent, an improvement in the loan credit quality indicators of the loan portfolio 
and generally improved economic conditions.  

 Our method for determining the amount of the loan loss provision is explained in detail in Notes 2 and 5 to the audited financial 

statements.

SUMMARY OF THE ALLOWANCE AND PROVISION FOR LOAN LOSSES
(Dollars In Thousands) (Loans, Net of Unearned Income)

Years-Ended December 31,
Period-End Loans

Average Loans

Period-End Assets

Nonperforming Assets, at Period-End:

Nonaccrual Loans:
Commercial Real Estate

Commercial Loans

Residential Real Estate Loans

Consumer Loans

Total Nonaccrual Loans

Loans Past Due 90 or More Days and

Still Accruing Interest

Restructured

Total Nonperforming Loans

Repossessed Assets

Other Real Estate Owned

Nonaccrual Investments

Total Nonperforming Assets

Allowance for Loan Losses:
Balance at Beginning of Period

Loans Charged-off:

Commercial Loans

Real Estate - Commercial

Real Estate - Residential

Consumer Loans

Total Loans Charged-off

Recoveries of Loans Previously Charged-off:

Commercial Loans

  Real Estate – Commercial

  Real Estate – Residential

Consumer Loans

    Total Recoveries of Loans Previously Charged-off

Net Loans Charged-off

Provision for Loan Losses

Charged to Expense

Balance at End of Period

Asset Quality Ratios:
Net Charged-offs to Average Loans

Provision for Loan Losses to Average Loans

Allowance for Loan Losses to Period-end Loans

Allowance for Loan Losses to Nonperforming Loans

Nonperforming Loans to Period-end Loans

Nonperforming Assets to Period-end Assets

2013
$1,266,472
1,208,954

2012
$1,172,341
1,147,286

2011
$1,131,457
1,126,065

2010
$1,145,508
1,134,718

2009
$1,112,150
1,101,759

2,163,698

2,022,796

1,962,684

1,908,336

1,841,627

2,048

352

3,860

219

6,479

652

641

7,772

63

81
—

$

$

7,916

15,298

$

$

(926)
(11)
(15)
(459)
(1,411)

88
—

—

259

347
(1,064)

2,026

1,787

2,400

420

6,633

920

483

8,036

64
970

—
9,070

15,003

(90)
(206)
(33)
(453)
(782)

23

—

—
209

232
(550)

$

$

1,503

6
2,582

437

4,528

1,662

1,422

7,612

56
460

—
8,128

14,689

(105)
—
(147)
(522)
(774)

17

—

—
226

243
(531)

2,237

2,235

94
916

814

309

901

945

4,061

4,390

810

16
4,887

58
—

—

270

—

4,660

59

53
—

$

$

4,945

14,014

$

$

4,772

13,272

(30)
—

—
(864)
(894)

5
—

—

262

267
(627)

(88)
—
(25)
(1,317)

(1,430)

14
—

6
369

389

(1,041)

200

845

845

1,302

1,783

$

14,434

$

15,298

$

15,003

$

14,689

$

14,014

0.05%
0.07%
1.30%
190.37%
0.69%
0.45%

0.05%
0.08%
1.33%
197.10%
0.67%
0.41%

0.06%
0.11%
1.28%
300.57%
0.43%
0.26%

0.09%
0.16%
1.26%
300.73%
0.42%
0.26%

0.09%
0.02%
1.14%
185.71%
0.61%
0.37%

34

ALLOCATION OF THE ALLOWANCE FOR LOAN LOSSES
(Dollars in Thousands)

Commercial and Commercial Construction

$

Real Estate-Commercial

Real Estate-Residential Mortgage

Automobile and Other Consumer

Unallocated

Total

2013

2012

2011

2010

2009

$

2,303
3,545

3,026

4,478
1,082

$

2,945
3,050

3,405

4,840
1,058

$

2,529
3,136

3,414

4,846
1,078

$

2,037
3,128

3,163

5,088
1,273

1,304
4,000

2,954

4,901
855

$ 14,434

$

15,298

$

15,003

$ 14,689

$ 14,014

The allowance for loan losses declined to $14.4 million at year-end 2013 from $15.3 million at year-end 2012, a decrease of 
5.9%.  The allowance for loan losses as a percentage of period-end total loans also declined to 1.14% at year-end 2013 from 1.30% 
at year-end 2012, a decrease of 12.3%.  

The single largest factor in the decrease in the allowance and the allowance coverage ratio between year-end 2012 and year-

end 2013 was the charge-off in the first quarter of 2013 of one large commercial loan that was fully reserved at December 31, 2012.  
Excluding this specific loan from both the allowance and total loans at year-end 2012 would have resulted in a coverage ratio at 
December 31, 2012 of 1.24%. 

A second significant factor in the decline in the allowance and allowance coverage between year-end 2012 and year-end 2013 
was a general improvement in the overall quality of the portfolio, including a reduction in other criticized and classified commercial 
loans  (special-mention  loans,  substandard  loans  and  doubtful  loans  excluding  the  impaired  loan  with  a  specific  allowance  at 
December 31, 2012 as discussed above).  The ratio of such loans to total commercial loans decreased to 7.0% at December 31, 
2013 from 7.4% at December 31, 2012.  A third factor in the decline in the allowance and allowance coverage ratio during 2013 
was the general improvement in economic conditions in the Company's market area, which, depending upon the particular sector 
of the portfolio under consideration, reduced or eliminated the increase in the allowance the sector otherwise would have experienced 
or contributed to the decrease in allowance the sector otherwise would have experienced.

The changes in our allowance by specific portfolio sector during 2013 were as follows.  The allowance for loan losses allocated 
to commercial loans and commercial construction loans declined to $2.3 million at December 31, 2013 from $2.9 million at December 
31, 2012 , or by 21.8%, primarily due to the one large commercial loan charge-off discussed above, as well as a reduction of $19.0 
million,  or  14.1%,  in  commercial  and  commercial  construction  loans  outstanding  at    year-end  2013  from  year-end  2012.   The 
allowance for loan losses related to commercial real estate loans increased to $3.5 million at year-end 2013 from $3.1 million at 
year-end 2012, or by 16%, primarily due to significant loan growth of $42.9 million or 17.5%  of commercial real estate loans at 
year-end 2013 as compared to year-end 2012. The allowance for loan losses allocated to residential real estate loans declined to 
$3.1 million at year-end 2013 from $3.4 million at year-end 2012 or 11.1% primarily due to improvement in collateral values, partially 
offset by growth of $24.1 million or 5.5% in this loan portfolio at year-end 2013 from year-end 2012.  The allowance for loan losses 
allocated to automobile and other consumer loans declined to $4.5 million at year-end 2013 from $4.8 million at year-end 2012 or 
7.5% primarily due to generally improved economic conditions in the Company’s market area, despite growth of $46.1 or 12.9% in 
this loan portfolio at year-end 2013 from year-end 2012.  The unallocated portion of the allowance for loan losses methodology 
relates to the overall level of imprecision inherent in the estimation of the appropriate level of the allowance for loan losses and is 
not considered a significant element of the overall methodology.  The unallocated portion of the allowance at December 31, 2013 
remained unchanged from December 31, 2012 at $1.1 million. 

III. NONINTEREST INCOME

The majority of our noninterest income constitutes fee income from services, principally fees and commissions from fiduciary 
services, deposit account service charges, insurance commissions, net gains on securities transactions and other recurring fee 
income.

35

 
 
 
 
ANALYSIS OF NONINTEREST INCOME
(Dollars In Thousands)

Years Ended December 31,

Change From Prior Year

Income from Fiduciary Activities

$

6,735

$

6,290

$

6,113

2013

2012

2011

2012 to 2013

2011 to 2012

Amount 
445

$

%

Amount 
177

7.1% $

%

2.9%

Fees for Other Services to
Customers
Net Gain on Securities Transactions

Insurance Commissions

Net Gain on Sales of Loans

Other Operating Income

9,407

540
8,895

1,460

1,024

8,245

865
8,247

2,282

1,170

Total Noninterest Income

$ 28,061

$ 27,099

8,034

2,795

7,374

866

746
$ 25,928

$

1,162

(325)
648
(822)
(146)
962

14.1

(37.6)

7.9

(36.0)

(12.5)

211

(1,930)
873

1,416

424

3.5

$

1,171

2.6

(69.1)
11.8

163.5

56.8

4.5

2013 Compared to 2012:  Total noninterest income in the just completed year was $28.1 million, an increase of $1.0 million, 
or 3.5%, from total noninterest income of $27.1 million for 2012.  The total for both the 2013 and 2012 periods included net gains 
on securities transactions and net gains on the sales of loans, both of which decreased between the two periods.  Net gains on the 
sales of securities decreased from $865 thousand to $540 thousand, a net decrease of $325 thousand, and net gains on the sales 
of loans decreased from $2.3 million to $1.5 million, a decrease of $822 thousand.  However, all three of our main categories of 
noninterest income (income from fiduciary activities, fees for other services to customers and insurance commissions) all increased 
from 2012 to 2013.

Assets under trust administration and investment management at December 31, 2013 were $1.175 billion, up from the prior 
year-end balance of $1.046 billion.  Largely as a result of such increase our income from fiduciary services for 2013 increased by 
$445 thousand, or 7.1%, above the total for 2012.  A significant portion of our fiduciary fees is indexed to the dollar amount of assets 
under administration.  Any significant downturn in the U.S. stock markets in future periods would likely have a corresponding negative 
impact on our income from fiduciary activities. 

Fees for other services to customers (primarily service charges on deposit accounts, revenues related to the sale of mutual 
funds to our customers by third party providers, income from debit card transactions, and servicing income on sold loans) were 
$9.4 million for 2013, an increase of $1.2 million, or 14.1%, from 2012.  The principal cause of the increase between the two periods 
was an increase in income from debit card transactions, which increased from $2.6 million for 2012 to $2.9 million for 2013.  Effective 
October 1, 2011 VISA announced reduced debit interchange rates and related modifications to comply with new Debit Regulatory 
Requirements. This reduced rate structure has had, and will likely continue to have, a negative impact on our fee income.  However, 
debit card usage by our customers continues to grow, which has had (and if such growth persists, will continue to have) a positive 
impact on our debit card fee income.  Thus, the new law's limits on debit transaction interchange fees has not had a material adverse 
impact  on  our  financial  condition  or  results  of  operations  since  the  law's  enactment.  This  increase  in  income  from  debit  card 
transactions was offset, in part, by a decrease in fee income from service charges on deposit accounts. 

Noninterest income from insurance commissions increased by $648 thousand, or 7.9%, between the two periods.  We expect 
that noninterest income from insurance commissions will continue to represent a significant portion of our noninterest income in 
upcoming periods, both absolutely and as a percentage of our total net income.  We may continue in the future to expand our market 
profile in this line of business, by acquiring additional agencies, if favorable opportunities should arise, but can give no assurances 
in this regard.

Starting with the third quarter of 2010, we began to sell most of our newly originated residential real estate loans into the 
secondary market (i.e., to "Freddie Mac").  Such sales generate additional noninterest income in the form of net gains on sales of 
loans.  We are unable to predict at what rate we may continue to sell loan originations in future periods, versus holding such loans 
in our own portfolio.  Much depends on the volume of originations, the rates attaching thereto and the ready availability of sale 
thereof into the secondary market.  We generally retain servicing rights for loans originated and sold by us, which generates additional 
noninterest income in subsequent periods (fees for other services to customers).  Other operating income includes net gains on 
the sale of other real estate owned as well as other miscellaneous revenues, which tend to fluctuate from year to year.  

2012 Compared to 2011: Total noninterest income in the just completed year was $27.1 million, an increase of $1.2 million, or 
4.5%, from total noninterest income of $25.9 million for 2011.  The total for both the 2012 and 2011 periods included net gains on 
securities transactions, although this item of noninterest income decreased between the two periods, from $2.8 million to $865 
thousand, a net decrease of $1.93 million.  However, noninterest income from insurance commissions increased by $873 thousand, 
or 11.8%, between the two periods, and our net gains on the sale of loans also increased from 2011 to 2012, from $866 thousand 
to $2.28 million, a net increase of $1.41 million.  All other categories of noninterest income also increased modestly between the 
two periods.

Assets under trust administration and investment management at December 31, 2012 were $1.046 billion, up from the prior 
year-end balance of $973.6 million.  Largely as a result of such increase our income from fiduciary services for 2012 increased by 
$177 thousand, or 2.9%, above the total for 2011.  A significant portion of our fiduciary fees is indexed to the dollar amount of assets 
under administration.  Any significant downturn in the U.S. stock markets in future periods would likely have a corresponding negative 
impact on our income from fiduciary activities. 

36

 
Fees for other services to customers (primarily service charges on deposit accounts, revenues related to the sale of mutual 
funds to our customers by third party providers, income from debit card transactions, and servicing income on sold loans) were 
$8.2 million for 2012, an increase of $211 thousand, or 2.6%, from 2011.  The principal cause of the increase between the two 
periods was an increase in income from debit card transactions, which increased from $2.5 million for 2011 to $2.6 million for 2012.  
Effective October 1, 2011 VISA announced reduced debit interchange rates and related modifications to comply with new Debit 
Regulatory Requirements. This reduced rate structure has had a negative impact on our fee income.  However, debit card usage 
by our customers grew which has had a positive impact on our debit card fee income.  Thus, the new law's limits on debit transaction 
interchange fees has not had a material adverse impact on our financial condition or results of operations since the law's enactment. 
This increase in income from debit card transactions was offset, in part, by a decrease in fee income from service charges on 
deposit accounts. 

IV. NONINTEREST EXPENSE

Noninterest expense is a means of measuring the delivery cost of services, products and business activities of a company. 

 The key components of noninterest expense are presented in the following table.

ANALYSIS OF NONINTEREST EXPENSE
(Dollars In Thousands)

Years Ended December 31,

Change From Prior Year

2012 to 2013

2011 to 2012

Salaries and Employee Benefits

Occupancy Expense of Premises, Net

Furniture and Equipment Expense

FDIC Regular Assessment

Amortization of Intangible Assets

Prepayment Penalty on FHLB Advances

Other Operating Expense

Total Noninterest Expense

2013

$ 31,182

4,582

3,703

1,080

452

—

2012

$ 31,703
3,970

2011

$ 30,205
3,891

3,497

1,026

517

—

3,478

1,292

510

1,638

12,204

11,123

10,534

$ 53,203

$ 51,836

$ 51,548

$

Amount
(521)
612

206

54
(65)
—
1,081
$ 1,367

Efficiency Ratio

59.73%

58.62%

58.23%

1.11%

%
Amount
(1.6)% $ 1,498
79
15.4

5.9

5.3

(12.6)

—

9.7

2.6

1.9

19
(266)
7

(1,638)
589

$

288

0.39%

%

5.0%

2.0

0.5
(20.6)
1.4
—

5.6

0.6

0.7

2013 compared to 2012:  Noninterest expense for 2013 amounted to $53.2 million, an increase of $1.4 million, or 2.6%, from 
2012.  For 2013, our efficiency ratio was 59.73%.  This ratio, which is a commonly used non-GAAP financial measure in the banking 
industry, is a comparative measure of a financial institution's operating efficiency.  The efficiency ratio (a ratio where lower is better), 
as we define it, is the ratio of operating noninterest expense (excluding intangible asset amortization and the FHLB prepayment 
penalty) to net interest income (on a tax-equivalent basis) plus operating noninterest income (excluding net securities gains or 
losses).  See the discussion of the efficiency ratio on page 4 of this Report under the heading “Use of Non-GAAP Financial Measures.”  
The efficiency ratio as defined by the Federal Reserve Board and reported for banks in its "Peer Holding Company Performance 
Reports"  excludes  net  securities  gains  or  losses  from  the  denominator  (as  does  our  calculation),  but  unlike  our  ratio  includes 
intangible asset amortization in the numerator, and thus tends to result in higher ratios than our definition.  Our efficiency ratios in 
recent periods compared favorably to the ratios of our peer group, even as adjusted to add intangible asset amortization back into 
the numerator of our ratio (i.e., into our operating noninterest expense).  For 2013, our peer group ratio was 70.5%, and our ratio 
(not adjusted) was 60.2%.

Salaries and employee benefits expense, which typically represents from 55-60% of total noninterest expense, decreased by 
$521 thousand, or 1.6%, from 2012 to 2013.  Salary expense was virtually the same in 2013 as in 2012.  Most of the decrease in 
employee benefits was attributable to a decrease in pension expense between the two periods.

Both building and equipment expenses increased from 2012 to 2013.  In both cases, the increase is primarily attributable to 
an increase in depreciation expense reflecting the significant investments we have made in improving our facilities and information 
technology infrastructure over the past two years.

Other operating expense increased $1.1 million, or 9.7% from 2012.  This was primarily the result of an increase of $1.3 million   

for off-premise computer services offset, in part, by a $319 thousand decrease in telecommunications expense.  These two trends 
reflect the increasing complexity of electronic services banks now provide apart from our core banking applications and the benefit 
from competitive pricing as more vendors enter into the marketplace.

2012 compared to 2011:  Noninterest expense for 2012 amounted to $51.8 million, an increase of $288 thousand, or .6%, from 
2011.  For 2012, our efficiency ratio was 58.62%.  For 2012, our peer group ratio (adjusted to include intangible asset amortization 
in the numerator) was 70.2%;  our ratio (not adjusted) was 59.2%.

Salaries and employee benefits expense, which typically represents from 55-60% of total noninterest expense, increased by 
$1.5 million, or 5.0%, from 2011 to 2012.  Salary expense increased $885 thousand, or 4.3%, from 2011 primarily due to annual 
salary increases.  Pension costs increased $563 thousand, or 40.5% from 2011 to 2012, due primarily to a decrease in the discount 
rate used to calculate the net periodic benefit cost.

37

 
 
The principal reason noninterest expense remained virtually unchanged from 2011 to 2012, despite the 5.0% increase between 
the two years in the largest component of this measure (salaries and employee benefits), is because our FDIC assessments dropped 
by $266 thousand (or 20.5%) between the two years, and the prepayment penalty we recognized in 2011 in connection with our 
prepayment of FHLB advances during that year ($1.6 million), was not replicated in 2012.

The significant decrease in our FDIC assessment from 2011 to 2012 directly resulted from a change in the way the FDIC 
calculates deposit insurance premiums payable by banks,which first took effect in the second quarter of 2011.  Under the new 
method, the FDIC now calculates premiums based on adjusted assets rather than deposits.  This resulted in substantial decreases 
in our FDIC insurance expense both in 2011 and in 2012.  The positive impact of the change in our year-to-year noninterest expense 
did not, however, extend beyond 2012.  In all periods, we continued to pay the lowest possible rate.  

Other operating expense increased $589 thousand, or 5.6% from 2011.  This was primarily the result of an increase of $295 

thousand, or 17.8% for off-premise computer services and $245 thousand, or 28.9% increase in loan fees.

Occupancy and equipment expenses did not significantly change from 2011 to 2012.  

V. INCOME TAXES

The following table sets forth our provision for income taxes and effective tax rates for the periods presented.

INCOME TAXES AND EFFECTIVE RATES
(Dollars In Thousands)

Years Ended December 31,

Change From Prior Year

Provision for Income Taxes
Effective Tax Rate

2013
$ 9,079

2012
$ 9,661

2011
$ 9,714

29.4%

30.3%

30.7%

Amount
$ (582)

2012 to 2013
%
(6.0)% $
(3.0)

(0.9)%

2011 to 2012
%
(0.5)%
(1.3)

Amount
(53)
(0.4)%

The provisions for federal and state income taxes amounted to $9.1 million for 2013 and  $9.7 million for both 2012 and 2011.   The 
effective income tax rates for 2013, 2012 and 2011 were 29.4%, 30.3% and 30.7%, respectively.  The changes reflect an increasing 
proportion of tax-equivalent income to pre-tax income.

C. FINANCIAL CONDITION

I. INVESTMENT PORTFOLIO

Investment securities are classified as held-to-maturity, trading, or available-for-sale, depending on the purposes for which 
such securities are acquired and thereafter held.  Securities held-to-maturity are debt securities that we have both the positive intent 
and ability to hold to maturity; such securities are stated at amortized cost.  Debt and equity securities that are bought and held 
principally for the purpose of sale in the near term are classified as trading securities and are reported at fair value with unrealized 
gains and losses included in earnings.  Debt and equity securities not classified as either held-to-maturity or trading securities are 
classified as available-for-sale and are reported at fair value with unrealized gains and losses excluded from earnings and reported 
net of taxes in accumulated other comprehensive income or loss.  During 2013, 2012 and 2011, we held no trading securities.  Set 
forth below is certain information about our securities available-for-sale portfolio and securities held-to-maturity portfolio.

Securities Available-for-Sale:

The following table sets forth the carrying value of our securities available-for-sale portfolio at year-end 2013, 2012 and 2011.

SECURITIES AVAILABLE-FOR-SALE
(In Thousands)

U.S.  Agency Obligations
State and Municipal Obligations
Mortgage-Backed Securities - Residential
Corporate and Other Debt Securities
Mutual Funds and Equity Securities

Total

2013
$ 136,475
127,389
175,778
16,798
1,166
$ 457,606

December 31,
2012
$ 122,457
84,838
261,804
8,451
1,148
$ 478,698

2011
$ 116,393
44,999
392,712
1,015
1,419
$ 556,538

In  all  periods,  Mortgage-Backed  Securities-Residential  consisted  solely  of  mortgage  pass-through  securities  issued  or 
guaranteed by U.S. federal agencies.  Pass-through securities provide to the investor monthly portions of principal and interest 
pursuant to the contractual obligations of the underlying mortgages.  Collateralized Mortgage Obligations ("CMOs"), which are 
interests in bundles of mortgage-backed securities, the repayments on which have been separated into two or more components 

38

(tranches), where each tranche has a separate estimated life and yield.  Our practice has been to purchase only pass-through 
securities and CMOs that are issued or guaranteed by U.S. federal agencies, and the tranches of CMOs that we purchase generally 
are those having shorter maturities.  Included in our Corporate and Other Debt Securities for each of the periods are corporate 
bonds that were highly rated at the time of purchase, although in some cases the securities had been downgraded before the 
reporting date, but still at investment grade.

The following table sets forth the maturities of the debt securities in our available-for-sale portfolio as of December 31, 2013. 

 CMOs and other mortgage-backed securities are included in the table based on their expected average lives.

MATURITIES OF DEBT SECURITIES AVAILABLE-FOR-SALE
(In Thousands)

U.S. Agency Obligations
State and Municipal Obligations
Mortgage-Backed Securities - Residential
Corporate and Other Debt Securities

Total

Within
One
Year

—
48,623
11,181
—
59,804

After
1 But
Within
5 Years

136,475
76,405
150,330
15,998
379,208

After
5 But
Within
10 Years

—
1,681
14,146
—
15,827

After
10 Years

—
680
121
800
1,601

Total  
136,475
127,389
175,778
16,798
456,440

The following table sets forth the tax-equivalent yields of the debt securities in our available-for-sale portfolio at December 31, 

2013.

YIELDS ON SECURITIES AVAILABLE-FOR-SALE
(Fully Tax-Equivalent Basis)

U.S. Agency Obligations
State and Municipal Obligations
Mortgage-Backed Securities - Residential
Corporate and Other Debt Securities

Total

Within
One
Year

—%

1.22
4.09
—
1.75

After
1 But
Within
5 Years

After
5 But
Within
10 Years

After
10 Years

Total

0.51%
1.39
2.53
0.89
1.49

—%

—%

7.10
3.75
—
4.12

8.14
4.24
3.00
5.02

0.51%
1.44
2.73
1.01
1.63

The yields on obligations of states and municipalities exempt from federal taxation were computed on a fully tax-equivalent 
basis using a marginal tax rate of 35%. The yields on other debt securities shown in the table above are calculated by dividing 
annual  interest,  including  accretion  of  discounts  and  amortization  of  premiums,  by  the  amortized  cost  of  the  securities  at 
December 31, 2013.  

At December 31, 2013 and 2012, the weighted average maturity was 2.3 and 2.6 years, respectively, for debt securities in the 

available-for-sale portfolio.  

At December 31, 2013, the net unrealized gains on securities available-for-sale amounted to $3.9 million.  The net unrealized 
gain or loss on such securities, net of tax, is reflected in accumulated other comprehensive income/loss.  The net unrealized gains 
on securities available-for-sale was $9.3 million at December 31, 2012.  For both periods, the net unrealized gain was primarily 
attributable to a decrease in market rates between the date of purchase and the balance sheet date resulting in higher valuations 
of the portfolio securities.

For  further  information  regarding  our  portfolio  of  securities  available-for-sale,  see  Note  4  to  the  Consolidated  Financial 

Statements contained in Part II, Item 8 of this Report.

Securities Held-to-Maturity:

The following table sets forth the carrying value of our portfolio of securities held-to-maturity at December 31 of each of the 

last three years.

SECURITIES HELD-TO-MATURITY
(In Thousands)

39

State and Municipal Obligations
Mortgage Backed Securities - Residential
Corporate and Other Debt Securities

Total

2013

December 31,
2012

$

$

198,206
100,055
1,000
299,261

$

$

183,373
55,430
1,000
239,803

$

$

2011

149,688
—
1,000
150,688

For a description of the various categories of securities held in the securities held-to-maturity portfolio on the reporting dates, 

see the paragraph under "SECURITIES AVAILABLE-FOR-SALE" table, above.

For information regarding the fair value of our portfolio of securities held-to-maturity at December 31, 2013, see Note 4 to the 

Consolidated Financial Statements contained in Part II, Item 8 of this Report.

The following table sets forth the maturities of our portfolio of securities held-to-maturity as of December 31, 2013.

MATURITIES OF DEBT SECURITIES HELD-TO-MATURITY
(In Thousands)

State and Municipal Obligations
Mortgage Backed Securities - Residential
Corporate and Other Debt Securities

Total

Within
One Year
43,043
$
—
—
43,043

$

After 1 But
Within 5 
Years

$

82,001
41,958
—
$ 123,959

After 5 But
Within 10 
Years

$

69,832
58,097
—
$ 127,929

After
10 Years

$

$

3,330
—
1,000
4,330

Total
$ 198,206
100,055
1,000
$ 299,261

The following table sets forth the tax-equivalent yields of our portfolio of securities held-to-maturity at December 31, 2013.

YIELDS ON SECURITIES HELD-TO-MATURITY
(Fully Tax-Equivalent Basis)

State and Municipal Obligations
Mortgage Backed Securities - Residential
Corporate and Other Debt Securities

Total

Within
One Year

After 1 But
Within 5 
Years

After 5 But
Within 10 
Years

After
10 Years

1.90%
—
—
1.90

3.22%
1.55
—
2.13

4.77%
2.55
—
2.60

6.19%
—
7.00
6.38

Total

3.53%
2.13
7.00
2.36

The yields shown in the table above are calculated by dividing annual interest, including accretion of discounts and amortization 
of premiums, by the amortized cost of the securities at December 31, 2013.  Yields on obligations of states and municipalities 
exempt from federal taxation (which constituted the entire portfolio) were computed on a fully tax-equivalent basis using a marginal 
tax rate of 35%.

The weighted-average maturity of the held-to-maturity portfolio was 3.5 and 3.2 years at year-end December 31, 2013 and 

2012, respectively.

40

II. LOAN PORTFOLIO

The amounts and respective percentages of loans outstanding represented by each principal category on the dates indicated 

were as follows:

a. Types of Loans
(Dollars In Thousands)

2013

2012

December 31,

2011

2010

2009

Amount

%

Amount

%

Amount

%

Amount

%

Amount

%

Commercial
Commercial Real Estate –
   Construction
Commercial Real Estate –
    Other
Consumer – Other
Consumer – Automobile
Residential Real Estate

$

87,893

27,815

288,119

7,649

394,204

460,792

7

2

23

1

31

36

$

105,536

29,149

245,177

6,684

349,100

436,695

9

2

21

1

30

37

Total Loans

1,266,472

100

1,172,341

100

$

99,791

11,083

232,149

6,318

322,375

459,741
1,131,457

9

1

21

1

28

40

100

$

97,621

7,090

214,291

6,482

334,656

485,368
1,145,508

8

1

19

1

29

42

$

89,222

15,336

185,582

11,981

317,854

492,175

8

1

17

1

29

44

100

1,112,150

100

Allowance for Loan Losses

(14,434)

(15,298)

(15,003)

(14,689)

(14,014)

Total Loans, Net

$ 1,252,038

$ 1,157,043

$ 1,116,454

$ 1,130,819

$ 1,098,136

Maintenance of High Quality in the Loan Portfolio:  In late 2010 and through 2011, residential property values continued 
to weaken in most of the market areas served by us, and this trend continued for most of 2012, although during the last part of 
2012 and 2013 the decline appeared to be slowing or even reversing itself, at least in some of our markets.  Some analysts currently 
are speculating that a "bottom" may have been established in the real estate markets nationwide, including in our service areas, 
both in terms of price and quantity of transactions, but the evidence is still inconclusive.    

The weakness in the asset portfolios of many financial institutions remains a serious concern, offset somewhat by the recent 
firming up in some real estate markets and significant increase in the equity markets experienced in 2013.  Regardless, many 
lending institutions large and small continue to suffer from a lingering weakness in large portions of their existing loan portfolios as 
well as by limited opportunities for secure and profitable expansion of their portfolios.

For many reasons, including our conservative credit underwriting standards, we largely avoided the negative impact on asset 
quality that many other banks suffered during the financial crisis.  From the start of the crisis through the date of this Report, we 
have not experienced a significant deterioration in our loan portfolios.  In general, we underwrite our residential real estate loans 
to secondary market standards for prime loans.  We have never engaged in subprime mortgage lending as a business line.  We 
never extended or purchased any so-called "Alt-A", "negative amortization", "option ARM", or "negative equity" mortgage loans.  
On occasion we have made loans to borrowers having a FICO score of 650 or below, where special circumstances justify doing 
so, or have had extensions of credit outstanding to borrowers who have developed credit problems after origination resulting in 
deterioration of their FICO scores.  

We also on occasion have extended community development loans to borrowers whose creditworthiness is below our normal 
standards as part of the community support program we have developed in fulfillment of our statutorily-mandated duty to support 
low and moderate-income borrowers within our service area.  However, we are a prime lender and apply prime lending standards 
and this, together with the fact that the service area in which we make most of our loans did not experience as severe a decline in 
property values or economic conditions generally as other parts of the U.S., are the principal reasons that we did not experience 
significant deterioration during the crisis in our loan portfolio, including the real estate categories of our loan portfolio.  

However, like all other banks we operate in an environment where identifying opportunities for secure and profitable expansion 
of our loan portfolio remains challenging, where competition is intense, and where margins are very tight.  If the U.S. economy and 
our regional economy continue to experience only slow and halting growth or no growth, our individual borrowers will presumably 
continue to proceed cautiously in taking on new or additional debt, as many small businesses are operating on very narrow margins 
and many families continue to live on very tight budgets.   That is, many of our customers, like U.S. borrowers generally, may 
continue to pursue overall strategies of cautious de-leveraging in upcoming periods. This trend, combined with our conservative 
underwriting standards, may result in our continuing to experience only modest loan portfolio growth or even no growth.  Moreover, 
if the U.S. economy or our regional economy worsens, which we think unlikely but possible, we may experience elevated charge-
offs, higher provisions to our loan loss reserve, and increasing expense related to asset maintenance and supervision.

Residential Real Estate Loans: In recent years, residential real estate and home equity loans have represented the largest 
single segment of our loan portfolio (comprising approximately 36% of the entire portfolio at December 31, 2013), eclipsing both 
automobile loans (31% of the portfolio) and our commercial and commercial real estate loans (32%).  Our gross originations for 
residential real estate loans (including refinancings of mortgage loans) were $118.9 million, $109.1 million and $75.0 million for the 
years 2013, 2012, and 2011, respectively.  During each of these years, these origination totals have significantly exceeded the sum 
of  repayments  and  prepayments  of  such  loans  previously  in  the  portfolio,  but  we  have  also  sold  significant  portions  of  these 

41

 
 
originations  (typically,  more  than  half)  in  the  secondary  market.  primarily  to  Freddie  Mac,  as  rates  on  conventional  real  estate 
mortgages generally continued to fall during this period.  Such sales amounted to $48.5 million for 2011, $59.9 million for 2012 and 
$48.8 million for 2013.  If the current low-rate environment for newly originated residential real estate loans persists, we may continue 
to sell a significant portion of our loan originations and, as a result, may even experience a decrease in our outstanding balances 
in this segment of our portfolio.  Moreover, if our local economy or real estate market suffers further major downturns, the demand 
for residential real estate loans in our service area may decrease, which also may negatively impact our real estate portfolio and 
our financial performance.

The Federal Reserve began to wind down its quantitative easing program in early 2014, but the uptick in long-term interest 
rates, began with the Federal Reserve comments in May 2013 to the effect that the Fed expected to begin winding down this 
program in the not-too-distant future.  This tapering has had the predicted effect of increasing mortgage rates generally in ensuing 
periods, for all durations and types of mortgage loans, although to the date of this Report the increases in rates have been halting 
and modest.  If in fact this development persists, as is anticipated by some commentators, it may at some point have a significant 
impact, possibly negative, on the number of home loans, the pricing of such loans, and the pricing of homes themselves in our 
service area and nationwide, and thus may have a significant impact, possibly negative, on our mortgage lending business and on 
our financial results generally.  While economic conditions have generally improved, leading to the Fed's tapering, management is 
not able to predict at this point when, or even if, mortgage rates or interest rates generally will experience a meaningful and substantial 
increase in upcoming periods, or what the overall effect of such an increase would be on our mortgage loan portfolio or our loan 
portfolio generally, or on our net interest income, net income or financial results, in such periods. 

Automobile  Loans  (primarily  through  indirect  lending):   At  December  31,  2013,  our  automobile  loans  (primarily  loans 
originated through dealerships located primarily in upstate New York) represented nearly a third of loans in our portfolio, and continue 
to be a significant component of our business.  

During portions of 2012, and particularly during 2013, there was a nationwide resurgence in automobile sales, due in the view 
of many to an aging fleet and a modest resurgence in consumer optimism.  Although our automobile loan volume for 2012 was 
very strong at $194.0 million, originations for 2013 exceeded that level at $218.0 million.

Net charge-offs on automobile loans for 2013 were $175 thousand, or $26 thousand below the net charge-offs for 2012.  Our 
experienced lending staff not only utilizes credit evaluation software tools but also reviews and evaluates each loan individually. 
We believe our disciplined approach to evaluating risk has contributed to maintaining our strong loan quality in this portfolio.   If 
weakness in auto demand returns, however, our portfolio is likely to experience limited, if any, overall growth, either in real terms 
or as a percentage of the total portfolio, regardless of whether the auto company affiliates are offering highly-subsidized loans.  
Although recently somewhat improved, customer demand for vehicle loans is still well below pre-crisis levels and if demand does 
not continue to improve, neither will our financial performance in this important loan category.

Commercial, Commercial Real Estate and Construction and Land Development Loans:  Over the last decade, we have 
experienced moderate and occasionally strong demand for commercial and commercial real estate loans.  These loan balances 
have generally increased, both in dollar amount and as a percentage of the overall loan portfolio, and this segment of our portfolio 
was the segment least affected by the 2008-2009 crisis.  In 2013, commercial and commercial real estate loan growth was significant 
as  outstanding  balances  increased  by  $24.0  million  over  the  December  31,  2012  level.    Growth  was  restrained  somewhat  by 
heightened competition for credits in an extremely low rate environment. 

Substantially all commercial and commercial real estate loans in our portfolio were extended to businesses or borrowers located 
in our regional markets.  Many of the loans in the commercial portfolio have variable rates tied to prime, FHLBNY rates or U.S. 
Treasury indices.  Although on a national scale the commercial real estate market suffered a major downturn in the 2008-2009 
period from which it has not yet fully recovered, we have not experienced any significant weakening in the quality of our commercial 
loan portfolio in recent years.

It is entirely possible that we may experience a reduction in the demand for commercial and commercial real estate loans and/
or a weakening in the quality of our portfolio in upcoming periods.  Generally, however, the business sector, at least in our service 
areas, appeared to be in reasonably good financial condition at period-end. 

42

 
The following table indicates the changing mix in our loan portfolio by including the quarterly average balances for our significant 
loan products for the past five quarters.  The remaining quarter-by-quarter tables present the percentage of total loans represented 
by each category and the annualized tax-equivalent yield of each category.

LOAN PORTFOLIO
Quarterly Average Loan Balances
(Dollars In Thousands)

Dec 2013

Sep 2013

Jun 2013

Mar 2013

Dec 2012

Quarters Ended

Commercial and Commercial Real Estate

$

397,503

$

386,973

$

379,533

$

381,281

$

366,761

Residential Real Estate

Home Equity

Consumer Loans - Automobile
Other Consumer Loans1
Total Loans

322,080

99,722

408,273

27,379

$ 1,254,957

316,582

94,726

398,329

28,230
$ 1,224,840

305,222
91,339

308,091
88,926

314,583
87,124

380,993
27,954
$ 1,185,041

363,120
28,452
$ 1,169,870

361,723
30,035
$ 1,160,226

Percentage of Total Quarterly Average Loans

Commercial and Commercial Real Estate
Residential Real Estate

Home Equity

Consumer Loans - Automobile
Other Consumer Loans1
Total Loans

Quarters Ended

Dec 2013

Sep 2013

Jun 2013

Mar 2013

Dec 2012

31.7%
25.6

8.0

32.5

2.2

100.0%

31.6%
25.9

7.7
32.5

2.3
100.0%

32.0%
25.7

7.7
32.2

2.4
100.0%

32.6%
26.4

7.6
31.0

2.4
100.0%

31.6%
27.1

7.5
31.2

2.6
100.0%

Quarterly Tax-Equivalent Yield on Loans

Dec 2013

Sep 2013

Jun 2013

Mar 2013

Dec 2012

Quarters Ended

Commercial and Commercial Real Estate

4.65%

Residential Real Estate

Home Equity

Consumer Loans - Automobile
Other Consumer Loans1
Total Loans

4.53

2.94

3.54

5.72

4.15

4.52%
4.62

2.98

3.68

5.96

4.18

4.61%
4.75

3.00

3.83

5.97

4.30

4.74%
4.93

3.03

3.97

6.16

4.46

4.91%
5.00

3.03

4.18

6.24

4.60

1 Other Consumer Loans includes certain home improvement loans secured by mortgages.  However, these same loan balances are reported as
   Residential Real Estate in the table of period-end balances on page 41, captioned “Types of Loans.”

As the yield table above indicates, average rates across our portfolio have steadily declined over the last 5 quarters, in direct 
response to the Fed's maintaining historically low interest rates in its attempt to re-energize the economy, coupled with a general 
moderation of loan demand on the part of corporate and individual customers.  

For the fourth quarter of 2013 the average yield on our loan portfolio declined by 45 basis points from the fourth quarter of 
2012, from 4.60% to 4.15%.  The decrease was exacerbated by extremely competitive pressures on rates for new commercial and 
commercial real estate loans as well as automobile loans and the decreasing rate environment generally.  The yields on new 30 
year fixed-rate residential real estate loans (the choice of most of our mortgage customers) remained very low during the quarter, 
so we continued to sell many of those originations to the secondary market, specifically, to Freddie Mac.

As average yields on the portfolio were dropping in 2013, our margins were also compressing.  The decrease in average yield 
on our loan portfolio of 45 basis points was 27 basis points greater than the 18 basis point decline in our average cost of deposits 
from the last quarter of 2012 to the last quarter of 2013.  We expect that average loan yields will continue to decline in 2014, and 
at a faster rate than our average cost of deposits, with the result that margins too may continue to diminish.  

In general, the yield (tax-equivalent interest income divided by average loans) on our loan portfolio and other earning assets 
has historically been impacted by changes in prevailing interest rates, as previously discussed in this Report beginning on page 
31 under the heading "Impact of Interest Rate Changes."  We expect that such will continue to be the case; that is, that loan yields 
will continue to rise and fall with changes in prevailing market rates, although the timing and degree of responsiveness will be 
influenced by a variety of other factors, including the extent of federal government and Federal Reserve participation in the home 
mortgage market, the makeup of our loan portfolio, the shape of the yield curve, consumer expectations and preferences, and the 
rate at which the portfolio expands.   Additionally, there is a significant amount of cash flow from normal amortization and prepayments 
in all loan categories, and this cash flow reprices at current rates as new loans are generated at the current yields.  Thus, even if 
prevailing rates remain flat or even increase slightly in upcoming periods, our average rate on our portfolio may continue to decline 

43

as older credits in our portfolio bearing generally higher rates continue to mature and roll over or are redeployed into lower priced 
loans.  

The following table indicates the respective maturities and interest rate structure of our commercial and commercial real estate  
construction loans at December 31, 2013.  For purposes of determining relevant maturities, loans are assumed to mature at (but 
not before) their scheduled repayment dates as required by contractual terms.  Demand loans and overdrafts are included in the 
“Within 1 Year” maturity category.  Most of the commercial construction loans are made with a commitment for permanent financing, 
whether  extended  by  us  or  unrelated  third  parties.   The  maturity  distribution  below  reflects  the  final  maturity  of  the  permanent 
financing.

b. Maturities and Sensitivities of Loans to Changes in Interest Rates
(In Thousands)

Commercial
Commercial Real Estate - Construction

Total

Fixed Interest Rates
Variable Interest Rates

Total

After 1
But 
Within
5 Years
$ 51,047
3,027
$ 54,074
$ 31,017
23,057
$ 54,074

Within
1 Year
$ 27,121
9,166
$ 36,287
1,726
$
34,560
$ 36,286

After
5 Years

$

9,725
15,622
$ 25,347
$ 22,153
3,194
$ 25,347

Total
$ 87,893
27,815
$ 115,708
$ 54,896
60,811
$ 115,707

COMMITMENTS AND LINES OF CREDIT

Stand-by letters of credit represent extensions of credit granted in the normal course of business, which are not reflected in 
the financial statements at a given date because the commitments are not funded at that time.  As of December 31, 2013, our total 
contingent liability for standby letters of credit amounted to $3.3 million.  In addition to these instruments, we also have issued lines 
of credit to customers, including home equity lines of credit, commitments for residential and commercial construction loans and 
other personal and commercial lines of credit, which also may be unfunded or only partially funded from time-to-time.  Commercial 
lines, generally issued for a period of one year, are usually extended to provide for the working capital requirements of the borrower. 
At December 31, 2013, we had outstanding unfunded loan commitments in the aggregate amount of approximately $237.9 million.

c. Risk Elements

1. Nonaccrual, Past Due and Restructured Loans

The amounts of nonaccrual, past due and restructured loans for the past five years are presented in the table on page 34 under 

the heading "Summary of the Allowance and Provision for Loan Losses".

Loans  are  placed  on  nonaccrual  status  either  due  to  the  delinquency  status  of  principal  and/or  interest  or  a  judgment  by 
management that the full repayment of principal and interest is unlikely.  Unless already placed on nonaccrual status, loans secured 
by home equity lines of credit  are put on nonaccrual status when 120 days past due; residential real estate loans when 150 days 
past due; commercial and commercial real estate loans are evaluated on a loan-by-loan basis and are placed on nonaccrual status 
when 90 days past due if the full collection of principal and interest is uncertain. Under the Uniform Retail Credit Classification and 
Account Management Policy established by banking regulators, fixed-maturity consumer loans not secured by real estate must 
generally be charged-off no later than when 120 days past due.  Loans secured with non-real estate collateral in the process of 
collection are charged-down to the value of the collateral, less cost to sell.  Open-end credits, residential real estate loans and 
commercial loans are evaluated for charge-off on a loan-by-loan basis when placed on nonaccrual status.  We had no material 
commitments to lend additional funds on outstanding nonaccrual loans at December 31, 2013.  Loans past due 90 days or more 
and still accruing interest are those loans which were contractually past due 90 days or more but because of expected repayments, 
were still accruing interest.  

The balance of loans 30-89 days past due totaled $8.3 million at December 31, 2013 and represented 0.65% of loans outstanding 
at that date, as compared to approximately $8.5 million, or 0.72% of loans at December 31, 2012.  These non-current loans at 
December 31, 2013 were composed of approximately $4.3 million of consumer loans, principally indirect automobile loans, $1.7 
million of residential real estate loans and $2.3 million of commercial and commercial real estate loans.
       We evaluate nonaccrual loans over $250 thousand and all troubled debt restructured loans individually for impairment.  All our 
impaired loans are measured based on either (i) the present value of expected future cash flows discounted at the loan's effective 
interest rate, (ii) the loan's observable market price or (iii) the fair value of the collateral, less cost to sell, if the loan is collateral 
dependent.  We determine impairment for collateralized loans based on the fair value of the collateral less estimated cost to sell. 
For other impaired loans, impairment is determined by comparing the recorded value of the loan to the present value of the expected 
cash flows, discounted at the loan's effective interest rate.  We determine the interest income recognition method for impaired loans 
on a loan-by-loan basis.  Based upon the borrowers' payment histories and cash flow projections, interest recognition methods 
include full accrual or cash basis.  Our method for measuring all other loans is described in detail in Notes 2 and 5 to the consolidated 
financial statements.

The loan note to the consolidated financial statements, i.e., Note 5 (beginning on page 70) contains detailed information on 

modified loans and impaired loans.

44

2. Potential Problem Loans

On at least a quarterly basis, we re-evaluate our internal credit quality rating for commercial loans that are either past due or 
fully performing but exhibit certain characteristics that could reflect a potential weakness.  Loans are placed on nonaccrual status 
when the likely amount of future principal and interest payments are expected to be less than the contractual amounts, even if such 
loans are not past due.  

Periodically we review the loan portfolio for evidence of potential problem loans.  Potential problem loans are loans that are 
currently performing in accordance with contractual terms, but where known information about possible credit problems of the 
borrower causes doubt about the ability of the borrower to comply with the loan payment terms and may result in disclosure of such 
loans as nonperforming at some time in the future.  In our credit monitoring program, we treat loans that are classified as substandard 
but continue to accrue interest as potential problem loans.  At December 31, 2013, we identified 172 commercial loans totaling 
$25.4 million  as potential problem loans.  At December 31, 2012, we identified  175 commercial loans totaling  $24.5  million  as 
potential problem loans.  For these loans, although positive factors such as payment history, value of supporting collateral, and/or 
personal or government guarantees led us to conclude that accounting for them as non-performing at year-end was not warranted, 
other  factors,  specifically,  certain  risk  factors  related  to  the  loan  or  the  borrower  justified  concerns  that  they  may  become 
nonperforming at some point in the future.  

The overall level of our performing loans that demonstrate characteristics of potential weakness from time-to-time is for the 
most part dependent on economic conditions in northeastern New York State, which in turn are generally impacted at least in part 
by economic conditions in the U.S.  On both the regional and national level, economic conditions are generally improved over the 
2009-2010 period, but are much weaker than was the case in 2007 and earlier periods.  If weak or stagnant economic conditions 
persist, potential problem loans likely will continue at their present levels or increase.

3. Foreign Outstandings - None

4. Loan Concentrations

The loan portfolio is well diversified.  There are no concentrations of credit that exceed 10% of the portfolio, other than the 
general categories reported in the preceding Section C.II.a. of this Item 7.  For further discussion, see Note 1 to the Consolidated 
Financial Statements in Part II, Item 8 of this Report.

5. Other Real Estate Owned and Repossessed Assets

Other real estate owned ("OREO") primarily consists of real property acquired in foreclosure.  OREO is carried at fair value 
less estimated cost to sell.  We establish allowances for OREO losses, which are determined and monitored on a property-by-
property basis and reflect our ongoing estimate of the property's estimated fair value less costs to sell.  For all periods, all OREO 
was held for sale.  Repossessed assets for each of the five years in the table below consist of motor vehicles.

Distribution of OREO and Repossessed Assets
(In Thousands)

Single Family 1 - 4 Units
Commercial Real Estate
Other Real Estate Owned, Net
Repossessed Assets
Total OREO and Repossessed Assets

2013
41
$
40
81
63
$ 144

December 31,
2011
$ 310
150
460
56
$ 516

2012
$ 552
418
970
64
$ 1,034

2010
$ — $
—
—
58
58

2009
53
—
53
59
$ 112

$

The following table summarizes changes in the net carrying amount of OREO and the number of properties for each of the 
periods presented.

Schedule of Changes in OREO
(In Thousands)
Balance at Beginning of Year
Properties Acquired Through Foreclosure
Transfer of Bank Property
Sales
Balance at End of Year

Number of Properties, Beginning of Year
Properties Acquired During the Year
Properties Sold During the Year
Number of Properties, End of Year

2013
$ 970
392
—
(1,281)
81
$

2012
$ 460
950
—
(440)
$ 970

2011

$ — $
409
150
(99)
$ 460

2010
53
—
—
(53)
$ — $

2009
$ 581
54
—
(582)
53

7
1
(6)
2

5
7
(5)
7

—
6
(1)
5

1
—
(1)
—

4
1
(4)
1

There was no allowance for OREO losses at year-end 2013, 2012 or 2011.    

45

III. SUMMARY OF LOAN LOSS EXPERIENCE

The information required in this section is presented in the discussion of the "Provision for Loan Losses and Allowance for 

Loan Losses" in Part II Item 7.B.II. beginning on page 34 of this Report, including:

•  Charge-offs and Recoveries by loan type
• 
• 

Factors that led to the amount of the Provision for Loan Losses
Allocation of the Allowance for Loan Losses by loan type

The percent of loans in each loan category is presented in the table of loan types in the preceding section on page 41 of this report.

IV. DEPOSITS

The following table sets forth the average balances of and average rates paid on deposits for the periods indicated.

AVERAGE DEPOSIT BALANCES
(Dollars In Thousands)

Years Ended December 31,

2013

2012

2011

Demand Deposits
NOW Accounts
Savings Deposits
Time Deposits of $100,000 or More
Other Time Deposits

Total Deposits

Average
Balance

$

264,959
798,230
490,558
86,457
179,997
$ 1,820,201

Rate

Average
Balance

Rate

Average
Balance

—% $

—% $

240,872
726,660
437,095
107,665
212,918
$ 1,725,210

0.31
0.21
1.39
1.09
0.37

221,035
603,965
409,398
122,897
238,865
$ 1,596,160

0.49
0.29
1.86
1.75
0.61

Rate

—%

0.84
0.46
2.14
2.15
1.07

During 2013 average deposit balances, in total, increased by $95.0 million, or 5.5%, over the average for 2012.  Most of this 
growth occurred in the fourth quarter of 2013.  The increase was generated from our pre-existing branch network, although we did 
open two new branches, one in Queensbury, New York and the other in Clifton Park, New York.

During 2012 average deposit balances, in total, increased by $129.1 million, or 8.1%, over the average for 2011.  As in 2013, 
a significant amount of the 2012 deposit growth occurred in the fourth quarter.  The increase was generated from our pre-existing 
branch network.

During 2011 average deposit balances, in total, increased by $104.6 million, or 7.0%, over the average for 2010.  The increase 

was generated from our pre-existing branch network.

We did not sell or close any branches during the covered period, 2011-2013.  We did not hold any brokered deposits during 

2013, 2012 and 2011.

The following table presents the quarterly average balance by deposit type for each of the most recent five quarters.  

DEPOSIT PORTFOLIO
Quarterly Average Deposit Balances
(Dollars In Thousands)

Demand Deposits
NOW Accounts
Savings Deposits
Time Deposits of $100,000 or More
Other Time Deposits

Total Deposits

Dec 2013

Sep 2013

$

279,967
855,106
517,542
81,804
170,503
$ 1,904,922

$

277,381
749,654
509,014
85,757
178,375
$ 1,800,181

Quarters Ended
Jun 2013

Mar 2013

Dec 2012

$

254,642
796,330
479,480
87,059
183,835
$ 1,801,346

$

247,347
791,669
455,311
91,322
187,477
$ 1,773,126

$

249,176
798,513
444,603
95,742
193,744
$ 1,781,778

Fluctuations in balances of our NOW accounts and time deposits of $100,000 or more are largely the result of municipal deposit 
fluctuations.  Municipal deposits on average represent 26% to 33% of our total deposits.  Municipal deposits are typically placed 
in NOW accounts and time deposits of short duration.  Many of our municipal deposit relationships are subject to annual renewal, 
by formal or informal agreements.  

We  typically  experience  a  shift  within  the  mix  of  deposit  categories  during  periods  of  significant  interest  rate  increases  or 
decreases. During periods of falling rates and very low rates, such as the period from mid-2007 through the end of 2013, depositors 
tend to transfer maturing time deposits to nonmaturity interest-bearing deposit products. This trend continued during 2013.  At  

46

 
December 31, 2013 time deposits represented 13.4% of total deposits, down from 16.4% at December 31, 2012. This year-end 
2013 level for time deposits was below the low point in the last falling interest rate cycle, when, at June 30, 2004, the ratio was 
22.5%, and compares to a high ratio of 40.8% at June 30, 2000. We expect this shift from time deposits to nonmaturity deposit 
products  to  continue,  although  perhaps  at  a  slower  pace,  if  deposit  rates  and  interest  rates  generally  remain  at  their  current 
extraordinarily low levels.  Contrarily, if deposit rates begin to climb, we anticipate the movement of time deposits to nonmaturity 
interest bearing deposits to slow, halt altogether or reverse itself at some point.

In general, there is a seasonal pattern to municipal deposits which dip to a low point during July and August.  Account balances 
tend to increase throughout the fall and into the winter months from tax deposits and increase again at the end of March from the 
electronic deposit of NYS Aid payments to school districts.  In addition to these seasonal fluctuations within types of accounts, the 
overall level of municipal deposit balances fluctuates from year-to-year as some municipalities move their accounts in and out of 
our banks due to competitive factors.  Often, the balances of municipal deposits at the end of a quarter are not representative of 
the average balances for that quarter.  

For a variety of reasons, including the seasonality of municipal deposits, we typically experience little net growth or a small 
contraction in average deposit balances in the first quarter of each calendar year, some growth in the second quarter, contraction 
in the third quarter and substantial growth in the fourth quarter.  Deposit balances followed this general pattern for 2013, enhanced 
by the addition of new municipal account relationships throughout the year.  We also experienced growth in our non-municipal 
account balances, primarily in NOW accounts and money market savings accounts.

The total quarterly average balances as a percentage of total deposits are illustrated in the table below.

Percentage of Total Quarterly Average Deposits

Quarters Ended

Demand Deposits
NOW Accounts
Savings Deposits
Time Deposits of $100,000 or More
Other Time Deposits

Total Deposits

Dec 2013
14.7%
44.8
27.2
4.3
9.0
100.0%

Sep 2013
15.4%
41.6
28.3
4.8
9.9
100.0%

Jun 2013 Mar 2013 Dec 2012
14.0%
44.8
24.9
5.4
10.9
100.0%

13.9%
44.6
25.7
5.2
10.6
100.0%

14.2%
44.2
26.6
4.8
10.2
100.0%

Time deposits of $100,000 or more are to a large extent comprised of municipal deposits and are typically obtained on a 
competitive bid basis.  We, like virtually all insured depository institutions, have experienced a steady decrease in the cost of our 
deposits over each of the past 5 quarters mirroring and continuing the protracted period of falling interest rates extending from 
mid-2007 through the end of 2013.  Although some maturing time deposits will continue to reprice at lower rates in forthcoming 
periods, the favorable reduction in the cost of deposits may come to a halt in the mid- or near-term future, since most of our time 
deposits have already repriced to current rates and the rates on our nonmaturity deposit balances have already been reduced to 
(or nearly to) the lowest sustainable levels.   The total quarterly cost of deposits are illustrated in the table below:

Quarterly Cost of Deposits

Quarters Ended

Demand Deposits
NOW Accounts
Savings Deposits
Time Deposits of $100,000 or More
Other Time Deposits

Total Deposits

Dec 2013
—%

Sep 2013
—%

0.22
0.18
1.34
1.01
0.30

0.22
0.19
1.37
1.05
0.32

Jun 2013 Mar 2013 Dec 2012
—%

—%

—%

0.40
0.23
1.41
1.10
0.42

0.40
0.24
1.42
1.20
0.44

0.43
0.25
1.54
1.34
0.48

In general, rates paid by us on various types of deposit accounts are influenced by the rates being offered or paid by our 
competitors, which in turn are influenced by prevailing interest rates in the economy as impacted from time-to-time by the actions 
of the Federal Reserve Bank.  There typically is a time lag between the Federal Reserve’s actions undertaken to influence rates 
and the actual repricing of our deposit liabilities, although this lag is normally shorter than the lag between Federal Reserve rate 
actions and the repricing of our loans and other earning assets.  

We do not use brokered deposits as a regular funding source and there were not any such balances carried during 2013, 2012 

or 2011.

47

 
The maturities of time deposits of $100,000 or more at December 31, 2013 are presented below.  (In Thousands)

Maturing in:
Under Three Months
Three to Six Months
Six to Twelve Months
2015
2016
2017
2018
2019

Total

$

$

19,896
13,181
20,923
8,192
4,474
5,994
4,761
1,507
78,928

V. SHORT-TERM BORROWINGS

Overnight Advances from the Federal Home Loan Bank of New York,
  Federal Funds Purchased and Securities Sold Under Agreements to Repurchase:

Balance at December 31
Maximum Month-End Balance
Average Balance During the Year
Average Rate During the Year
Rate at December 31

Other Short-Term Borrowings:
Balance at December 31
Maximum Month-End Balance
Average Balance During the Year
Average Rate During the Year
Rate at December 31

Average Aggregate Short-Term Borrowing Rate During the Year

D. LIQUIDITY

2013

2012

2011

$ 64,777
64,777
33,322

$ 41,678
41,678
24,225

$ 68,293
93,988
54,750

0.27%
0.28%

0.18%
0.25%

$

— $
—
—
—%
—%
0.27%

— $
—
—
—%
—%
0.18%

0.17%
0.23%

—
2,211
1,456

—%
—%
0.16%

The objective of effective liquidity management is to ensure that we have the ability to raise cash when we need it at a reasonable 
cost.  We must be capable of meeting expected and unexpected obligations to our customers at any time.  Given the uncertain 
nature of customer demands as well as the need to maximize earnings, we must have available reasonably priced sources of funds, 
both on- and off-balance sheet, that can be accessed quickly in time of need.

Our primary sources of available liquidity are overnight investments in federal funds sold, interest bearing bank balances at 
the Federal Reserve Bank, and cash flow from investment securities and loans.  Certain investment securities are selected at 
purchase as available-for-sale based on their marketability and collateral value, as well as their yield and maturity.  Our securities 
available-for-sale portfolio was $457.6 million at year-end 2013, a decrease of $21.1 million from the year-end 2012 level. Due to 
the potential for volatility in market values, we are not always able to assume that securities may be sold on short notice at their 
carrying value, even to provide needed liquidity. 

In addition to liquidity from short-term investments, investment securities and loans, we have supplemented available operating 
liquidity with additional off-balance sheet sources such as federal funds lines of credit and credit lines with the Federal Home Loan 
Bank of New York ("FHLBNY").   Our federal funds lines of credit are with three correspondent banks totaling $30 million, but we 
only drew on these lines once during 2013.  
        To support our borrowing relationship with the FHLBNY, we have pledged collateral, including mortgage-backed securities 
and residential mortgage loans.  Our unused borrowing capacity at the FHLBNY was approximately $214 million at December 31, 
2013.  In addition we have identified brokered certificates of deposit as an appropriate off-balance sheet source of funding accessible 
in a relatively short time period.  Also, our two bank subsidiaries have each established a borrowing facility with the Federal Reserve 
Bank of Net York, pledging certain consumer loans as collateral for potential "discount window" advances, which we maintain for 
contingency liquidity purposes.  At December 31, 2013, the amount available under this facility was approximately $302 million, 
but there were no advances then outstanding. 
  We measure and monitor our basic liquidity as a ratio of liquid assets to total short-term liabilities, both with and without the 
availability of borrowing arrangements.  Based on the level of overnight funds investments, available liquidity from our investment 
securities portfolio, cash flows from our loan portfolio, our stable core deposit base and our significant borrowing capacity, we believe 
that our liquidity is sufficient to meet all funding needs that may arise in connection with any reasonably likely events or occurrences.  
At December 31, 2013, our basic liquidity ratio was 6.9% of total assets, or $148 million, well above our minimum ratio as defined 
in policy of 4%, or $87 million of total assets.

48

Because  of Arrow's  favorable  credit  quality  and  strong  balance  sheet, Arrow  did  not  experience  any  significant  liquidity 
constraints through the date of this report and was never forced to pay premium rates to obtain retail deposits or other funds from 
any source.

E. CAPITAL RESOURCES AND DIVIDENDS

Important Changes to Regulatory Capital Standards

      New Bank Regulatory Capital Standards.

The Dodd-Frank Act directed U.S. bank regulators to promulgate new bank capital standards, which would be at least as strict 
as the regulatory capital standards in effect at the time Dodd-Frank was enacted in 2010.  The new bank regulatory capital standards 
were adopted in 2013 and will be effective for Arrow and our subsidiary banks beginning in 2015.  These new rules are summarized 
in an earlier section  of this Report, "Supervision  and Regulation--Regulatory  Capital  Standards--New  Bank Regulatory  Capital 
Standards," pages 7-9.

Current Bank Regulatory Capital Standards

The current bank regulatory capital standards for banks and bank holding companies will gradually be replaced by the new 

standards recently adopted by the regulators, which will become effective for us beginning on January 1, 2015.

The  current  regulatory  capital  standards  are  discussed  above  under  "Regulation  and  Supervision--Regulatory  Capital 

Standards--Current Bank Regulatory Capital Standards."

Our holding company and our subsidiary banks are currently subject to two sets of regulatory capital measures, risk-based 
capital guidelines and a leverage ratio test.  The risk-based guidelines assign risk weightings to all assets and certain off-balance 
sheet items of financial institutions, which generally results in a substantial discounting of low-risk or risk-free assets, that is, a 
significant dollar amount of such assets disappears from the balance sheet.  The guidelines then establish an 8% minimum ratio 
of qualified total capital to risk-weighted assets.  At least half of total capital must consist of "Tier 1" capital, which comprises common 
equity and common equity equivalents, retained earnings, a limited amount of permanent preferred stock and (for holding companies) 
a limited amount of trust preferred securities (see the discussion below on these securities), less intangible assets, net of associated 
deferred tax liabilities.  Up to half of total capital may consist of so-called "Tier 2" capital, comprising a limited amount of subordinated 
debt, other preferred stock, certain other instruments and a limited amount of the allowance for loan losses.  

The second regulatory capital measure, the leverage ratio test, establishes minimum limits on the ratio of Tier 1 capital to total 
tangible assets, without risk weighting (i.e. discounting).  For top-rated companies, the minimum leverage ratio currently is 4%, but 
lower-rated or rapidly expanding companies may be required by bank regulators to meet substantially higher minimum leverage 
ratios.  Federal banking law mandates certain actions to be taken by banking regulators for financial institutions that are deemed 
undercapitalized as measured under regulatory capital guidelines.  The law establishes five levels of capitalization for financial 
institutions ranging from "well-capitalized” (the highest ranking) to "critically undercapitalized" (the lowest ranking).  Federal banking 
law also ties the ability of banking organizations to engage in certain types of non-banking financial activities to such organizations' 
continuing to qualify as "well-capitalized" under these standards.

Capital Ratios:  The table below sets forth the capital ratios of our holding company and subsidiary banks, Glens Falls National 

and Saratoga National, as of December 31, 2013, as determined under the current bank regulatory capital standards:

Capital Ratios:
Tier 1 Leverage Ratio
Tier 1 Risk-Based Capital Ratio
Total Risk-Based Capital Ratio                            

9.2%
14.7%
15.8%

Arrow

8.8%
14.4%
15.4%

GFNB

SNB

9.7%
13.7%
14.8%

At December 31, 2013 our holding company and both banks exceeded the minimum current regulatory capital ratios, and 

qualified as "well-capitalized", the highest category, in the capital classification scheme set by federal bank regulatory agencies. 

Stockholders' Equity at Year-end 2013: Stockholders' equity was $192.2 million at December 31, 2013, an increase of $16.3 
million, or 9.3%, from the prior year-end.  The most significant positive changes to stockholders' equity included (a) net income of 
$21.8 million, (b)  equity received from our various stock-based compensation plans of $3.2 million, (c) other comprehensive income 
of $4.1 million, offset, in part by (d) cash dividends of $12.1 million, and (e) purchases of our own common stock of $1.7 million.  

Trust Preferred Securities:  In each of 2003 and 2004, we issued $10 million of trust preferred securities (TRUPs) in a private 
placement.  Under the Federal Reserve Board's pre-existing rules on regulatory capital, TRUPs typically would qualify as Tier 1 
capital for bank holding companies such as ours but only in amounts up to 25% of Tier 1 capital, net of goodwill less any associated 
deferred tax liability.  Under the Dodd-Frank Act, trust preferred securities issued by Arrow on or after the grandfathering date set 
forth in Dodd-Frank (May 19, 2010) will no longer qualify as Tier 1 capital under bank regulatory capital guidelines; however, our 
TRUPs outstanding prior to the grandfathering cutoff date set forth in Dodd-Frank (May 19, 2010) may continue to qualify as Tier 
1 capital until maturity or redemption, subject to limitations.  

49

 
 
Dividends:  The source of funds for the payment of stockholder dividends by our holding company consists primarily of dividends 
declared and paid to the holding company by our bank subsidiaries.  In addition to indirect regulatory limitations on payments of 
dividends by our holding company (i.e., the need to maintain adequate regulatory capital), there are statutory limitations applicable 
to the payment of dividends by our bank subsidiaries to our holding company.  As of December 31, 2013, under this statutory 
limitation, the maximum amount that could have been paid by the bank subsidiaries to the holding company, without special regulatory 
approval, was approximately $26.7 million.  The ability of our holding company and our banks to pay dividends in the future is and 
will continue to be influenced by regulatory policies, capital guidelines and applicable laws.

See Part II, Item 5, "Market for the Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity 

Securities" for a recent history of our cash dividend payments.

Stock Repurchase Program: In November 2012, the Board of Directors approved a $5.0 million stock repurchase program, 
effective January 1, 2013 (the 2013 program), under which management was authorized, in its discretion, to repurchase from time-
to-time during 2013, in the open market or in privately negotiated transactions, up to $5 million of Arrow common stock, to the extent 
management believed the Company's stock was reasonably priced and such repurchases appeared to be an attractive use of 
available capital and in the best interests of stockholders.  As of December 31, 2013, approximately $1.3 million had been used 
under the 2013 Program to repurchase shares.  In November 2103, the Board of Directors authorized a similar $5.0 million stock 
repurchase program, effective for calendar year 2014. 

F. OFF-BALANCE SHEET ARRANGEMENTS

In the normal course of operations, we may engage in a variety of financial transactions or arrangements, including derivative 
transactions or arrangements, that in accordance with generally accepted accounting principles are not recorded in the financial 
statements, or are recorded in amounts that differ from the notional amounts.  These transactions or arrangements involve, to 
varying degrees, elements of credit, interest rate, and liquidity risk.  Such transactions or arrangements may be used by us or our 
customers for general corporate purposes, such as managing credit, interest rate, or liquidity risk or to optimize capital, or may be 
used by us or our customers to manage funding needs.

We have no off-balance sheet arrangements that are reasonably likely to have a material current or future effect on our financial 
condition, revenues or expenses, results of operations, liquidity or capital expenditures.  As of December 31, 2013, we had no 
derivative securities, including interest rate swaps, credit default swaps, or equity puts or calls, in our investment portfolio.

G. CONTRACTUAL OBLIGATIONS (In Thousands)

Contractual Obligation
Long-Term Debt Obligations:
  Federal Home Loan Bank Advances 1
Junior Subordinated Obligations
    Issued to Unconsolidated
    Subsidiary Trusts 2
Operating Lease Obligations 3
Obligations under Retirement Plans 4
Total

Payments Due by Period

Total

Less Than
 1 Year

1-3 Years

3-5 Years

More Than 
5 Years

$

20,000

$

10,000

$

10,000

$

— $

—

20,000
2,733
45,337
88,070

$

—
638
4,030
14,668

$

—
1,023
6,317
17,340

$

$

—
624
6,318
6,942

20,000
448
28,672
49,120

$

1 See Note 10 to the Consolidated Financial Statements in Item 8 of this Report for additional information on Federal Home Loan  

Bank Advances, including call provisions.

2 See Note 10 to the Consolidated Financial Statements in Item 8 of this Report for additional information on Junior Subordinated 

Obligations Issued to Unconsolidated Subsidiary Trusts (trust preferred securities).

3 See Note 18 to the Consolidated Financial Statements in Item 8 of this Report for additional information on our Operating Lease 

Obligations.

4 See Note 13 to the Consolidated Financial Statements in Item 8 of this Report for additional information on our Retirement Benefit 

Plans.

50

H. FOURTH QUARTER RESULTS

We reported net income of $5.8 million for the fourth quarter of 2013, an increase of $235 thousand, or 4.2%, from the fourth 
quarter of 2012.  Diluted earnings per common share for the fourth quarter of 2013 were $.47, an increase of $.02, or 4.4%, from 
the $.45 amount for the fourth quarter of 2012.  The net change in earnings between the two quarters was primarily affected by the 
following: (a) a $636 thousand increase in tax-equivalent net interest income, (b) a $20 thousand decrease in noninterest income 
(including a $156 thousand decrease in net securities gains), (c) a $175 thousand decrease in the provision for loan losses, (d) a 
$268 thousand increase in noninterest expense, and (e) a $161 thousand increase in the provision for income taxes.  The principal 
factors contributing to these quarter-to-quarter changes are included in the discussion of the year-to-year changes in net income 
set forth elsewhere in this Item 7, specifically, in Section B, "Results of Operations," above, as well as in the Company's Current 
Report on Form 8-K, as filed with the SEC on January 21, 2014, incorporating by reference the Company's earnings release for 
the year ended December 31, 2013.

SELECTED FOURTH QUARTER FINANCIAL INFORMATION
(Dollars In Thousands, Except Per Share Amounts)

Interest and Dividend Income
Interest Expense
Net Interest Income
Provision for Loan Losses
Net Interest Income after Provision for Loan Losses
Noninterest Income
Noninterest Expense
Income Before Provision for Income Taxes
Provision for Income Taxes
Net Income
SHARE AND PER SHARE DATA:
Weighted Average Number of Shares Outstanding:

Basic
Diluted

Basic Earnings Per Common Share
Diluted Earnings Per Common Share
Cash Dividends Per Common Share
AVERAGE BALANCES:
Assets
Earning Assets
Loans
Deposits
Stockholders’ Equity
SELECTED RATIOS (Annualized):
Return on Average Assets
Return on Average Equity
Net Interest Margin 1
Net Charge-offs to Average Loans
Provision for Loan Losses to Average Loans

For the Quarters Ended
 December 31,

$

$

$

2013
16,459
1,713
14,746
—
14,746
6,877
13,385
8,238
2,454
5,784

12,339
12,387
0.47
0.47
0.25

$

$

2012
16,740
2,503
14,237
175
14,062
6,897
13,117
7,842
2,293
5,549

12,254
12,273
0.45
0.45
0.25

$ 2,176,264
2,064,578
1,254,957
1,904,922
184,506

$ 2,064,602
1,945,441
1,160,226
1,781,778
176,514

1.05%
12.44%
3.06%
0.05%
—%

1.07%
12.51%
3.13%
0.04%
0.06%

1 Net Interest Margin is the ratio of tax-equivalent net interest income to average earning assets. (See “Use of Non-GAAP Financial
Measures” on page 4).

51

SUMMARY OF QUARTERLY FINANCIAL DATA (Unaudited)

The following quarterly financial information for 2013 and 2012 is unaudited, but, in the opinion of management, fairly presents 

the results of Arrow.  

SELECTED QUARTERLY FINANCIAL DATA
(In Thousands, Except Per Share Amounts)

Total Interest and Dividend Income
Net Interest Income
Provision for Loan Losses
Net Securities Gains
Income Before Provision for Income Taxes
Net Income
Basic Earnings Per Common Share
Diluted Earnings Per Common Share

Total Interest and Dividend Income
Net Interest Income
Provision for Loan Losses
Net Securities Gains
Income Before Provision for Income Taxes
Net Income
Basic Earnings Per Common Share
Diluted Earnings Per Common Share

2013

First
Quarter
$ 15,996
13,757
100
527
7,420
5,181
0.42
0.42

Second
Quarter
$ 15,809
13,586
100
13
7,283
5,207
0.42
0.42

Third
Quarter
$ 15,874
14,127
—
—
7,933
5,623
0.46
0.46

Fourth
Quarter
$ 16,459
14,746
—
—
8,238
5,784
0.47
0.47

2012

First
Quarter
$ 17,938
14,406
280
502
7,539
5,288
0.43
0.43

Second
Quarter
$ 17,533
14,254
240
143
8,171
5,594
0.46
0.46

Third
Quarter
$ 17,168
14,525
150
64
8,288
5,748
0.47
0.47

Fourth
Quarter
$ 16,740
14,237
175
156
7,842
5,549
0.45
0.45

Item 7A.  Quantitative and Qualitative Disclosures About Market Risk

In addition to credit risk in our loan portfolio and liquidity risk, discussed earlier, our business activities also generate market 
risk.  Market risk is the possibility that changes in future market rates (interest rates) or prices (fees for products and services) will 
make our position (i.e., our assets and operations) less valuable.  The ongoing monitoring and management of interest rate and 
market risk is an important component of our asset/liability management process, which is governed by policies that are reviewed 
and approved annually by the Board of Directors.  The Board of Directors delegates responsibility for carrying out asset/liability 
oversight  and  control  to  management's Asset/Liability  Committee  ("ALCO").   In  this  capacity ALCO  develops  guidelines  and 
strategies impacting our asset/liability profile based upon estimated market risk sensitivity, policy limits and overall market interest 
rate levels and trends.  We have not made use of derivatives, such as interest rate swaps, in our risk management process.

Interest rate risk is the most significant market risk affecting us.  Interest rate risk is the exposure of our net interest income to 
changes in interest rates. Interest rate risk is directly related to the different maturities and repricing characteristics of interest-
bearing assets and liabilities, as well as to the risk of prepayment of loans and early withdrawal of time deposits, and the fact that 
the speed and magnitude of responses to interest rate changes varies by product.

ALCO utilizes the results of a detailed and dynamic simulation model to quantify the estimated exposure of net interest income 
to sustained interest rate changes.  While ALCO routinely monitors simulated net interest income sensitivity over a rolling two-year 
horizon, it also utilizes additional tools to monitor potential longer-term interest rate risk, including periodic stress testing involving 
hypothetical sudden and significant interest rate spikes.

Our standard simulation model attempts to capture the impact of changing interest rates on the interest income received and 
interest expense paid on all interest-sensitive assets and liabilities reflected on our consolidated balance sheet.  This sensitivity 
analysis is compared to ALCO policy limits which specify a maximum tolerance level for net interest income exposure over a one- 
year horizon, assuming no balance sheet growth and a 200 basis point upward and a 100 basis point downward shift in interest 
rates, and a repricing of interest-bearing assets and liabilities at their earliest reasonably predictable repricing date.  We normally 
apply a parallel and pro rata shift in rates over a 12 month period.  However, at year-end 2013 the targeted federal funds rate 
remained where it had been since late 2008, a range of 0 to .25%, with inferences from the Fed that this rate and other short-term 
rates would remain at or near their current historically low rates at least through year-end 2014.  Moreover, our average cost of 
deposits for 2013 had decreased to a record low of 0.43%.  Thus, for purposes of our decreasing rate simulation, we applied a 

52

hypothetical 100 basis point downward shift in interest rates for assets and liabilities at the long end of the yield curve with hypothetical 
short-term rate decreases for particular assets and liabilities equal to the lesser of 100 basis points or such lower rate (below 100 
basis points) as was actually borne by such asset or liability.  

Applying the simulation model analysis as of December 31, 2013, a 200 basis point increase in interest rates demonstrated a 
7.9% decrease in net interest income, and a 100 basis (as adjusted) decrease in interest rates demonstrated a 1.0% decrease in 
net interest income.  These amounts were within our ALCO policy limits.  Historically there has existed an inverse relationship 
between changes in prevailing rates and our net interest income, reflecting the fact that our liabilities and sources of funds generally 
reprice more quickly than our earning assets. However, when current prevailing interest rates are already extremely low, a further 
decline in prevailing rates may not produce the otherwise expected increase in net interest income, even over a relatively short 
time horizon, because as noted above, further decreases in rates with respect to liabilities (deposits) may be significantly impeded 
by the absolute lower boundary of the zero rate, no matter how quickly they reprice, whereas further decreases in asset rates are 
not as likely to run up against the absolute lower boundary of zero, and thus may be experienced in full or nearly full, across the 
asset  portfolio,  even  if  assets  reprice  more  slowly  than  liabilities.     Thus,  even  in  the  short  run,  rate  decreases  in  the  current 
environment may not be beneficial to income.

This explains the abnormal result of our simulation model, above, i.e., that over the indicated time horizon of 12 months, an 
assumed increase in prevailing rates projects a decrease in our net interest income, as might normally be expected (due to assets 
repricing more slowly than liabilities), while at the same time, an assumed decrease in prevailing rates also projects a decrease, if 
a smaller decrease, in our net interest income, presumably due to the zero rate boundary factor.  

Moreover, if the impact of rate change on our income is projected over a longer time horizon, e.g., two years or longer, it might 
be expected that a decrease in prevailing rates would have a greater negative impact on our income, as compared to the short-
term result, as assets continue to reprice downward in full response, while liabilities do not further reprice but remain trapped by 
the absolute zero rate boundary.  On the other hand, an increase in prevailing rates would have a much less negative impact over 
the longer term, and perhaps even a neutral or positive impact, on our net interest income, as our asset portfolios eventually reprice 
upward fully to match the repricing of our liabilities.  However, other factors may play a significant role in any analysis of the impact 
of  rising rates on our income, including a possible softening of loan demand and/or slowing of the economy that might be expected 
to accompany any general rate rise.

The preceding sensitivity analysis does not represent a forecast on our part and should not be relied upon as being indicative 

of expected operating results.  

We continue to believe that, in a normalized rate environment, (i.e., a positively sloped yield curve) any downturn in prevailing 
interest rates will generally have a short-term positive impact on our net interest margin and net interest income, which would be 
mitigated or perhaps reversed over the mid- to longer-term of ensuing rate decreases.  We also believe an upturn in prevailing 
rates will generally have a short-term negative impact on our margin and net interest income, which again would likely be mitigated 
or perhaps reversed as rates continue to rise over the medium- or long-term.  We believe that, whether rates are generally increasing, 
decreasing or stable, changes in the slope of the yield curve will also affect net interest income and the net interest margin.  Other 
things being equal, a more sharply sloping (upward) yield curve will generally have a positive impact on our net interest income 
and interest margin, whereas a flattening of the yield curve will generally have a negative impact.  We are not able to predict with 
certainty what the magnitude of these effects taken together-that is, changes in rates, plus changes in the yield curve-would be in 
any particular case, especially if changes in rate and curve, taken independently, would normally work against each other (e.g., 
lower rates, combined with a flattening yield curve).

The hypothetical estimates underlying the sensitivity analysis are based upon numerous assumptions including: the nature 
and timing of changes in interest rates including yield curve shape, prepayments on loans and securities, deposit decay rates, 
pricing decisions on loans and deposits, reinvestment/replacement of asset and liability cash flows, and others.  While assumptions 
are developed based upon current economic and local market conditions, we cannot make any assurance as to the predictive 
nature of these assumptions including how customer preferences or competitor influences might change.

Also, as market conditions vary from those assumed in the sensitivity analysis, actual results will differ due to: prepayment/
refinancing levels likely deviating from those assumed, the varying impact of interest rate changes on caps or floors on adjustable 
rate assets, the potential effect of changing debt service levels on customers with adjustable rate loans, depositor early withdrawals 
and product preference changes, unanticipated shifts in the yield curve and other internal/external variables.  Furthermore, the 
sensitivity analysis does not reflect actions that ALCO might take in responding to or anticipating changes in interest rates.

53

 
 
Item 8.    Financial Statements and Supplementary Data

The following audited consolidated financial statements and unaudited supplementary data are submitted herewith:

Reports of Independent Registered Public Accounting Firm
Consolidated Balance Sheets as of December 31, 2013 and 2012 
Consolidated Statements of Income for the Years Ended December 31, 2013, 2012 and 2011 
Consolidated Statements of Comprehensive Income for the Years Ended December 31, 2013, 2012 and 2011 
Consolidated Statements of Changes in Stockholders' Equity for the Years Ended December 31, 2013, 2012 and 2011 
Consolidated Statements of Cash Flows for the Years Ended December 31, 2013, 2012 and 2011 
Notes to Consolidated Financial Statements

Report of Independent Registered Public Accounting Firm

The Board of Directors and Stockholders
Arrow Financial Corporation:

We have audited the accompanying consolidated balance sheets of Arrow Financial Corporation and subsidiaries (the Company) 
as  of  December 31,  2013  and  2012,  and  the  related  consolidated  statements  of  income,  comprehensive  income,  changes  in 
stockholders’ equity and cash flows for each of the years in the three-year period ended December 31, 2013. These consolidated 
financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these 
consolidated financial statements based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). 
Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements 
are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures 
in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by 
management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable 
basis for our opinion.

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position 
of Arrow Financial Corporation and subsidiaries as of December 31, 2013 and 2012, and the results of their operations and their 
cash flows for each of the years in the three year period ended December 31, 2013, in conformity with U.S. generally accepted 
accounting principles.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the 
Company’s internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control – 
Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO), and 
our report dated March 14, 2014, expressed an unqualified opinion on the effectiveness of the Company’s internal control over 
financial reporting.

/s/ KPMG LLP

Albany, New York
March 14, 2014 

54

Report of Independent Registered Public Accounting Firm

The Board of Directors and Stockholders 
Arrow Financial Corporation:

We  have  audited Arrow  Financial  Corporation  and  subsidiaries’  (the  Company)  internal  control  over  financial  reporting  as  of 
December 31, 2013, based on criteria established in Internal Control—Integrated Framework (1992) issued by the Committee of 
Sponsoring  Organizations  of  the Treadway  Commission  (COSO).The  Company’s  management  is  responsible  for  maintaining 
effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, 
included in the accompanying Management’s Report. Our responsibility is to express an opinion on the Company’s internal control 
over financial reporting based on our audit.

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). 
Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control 
over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control 
over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating 
effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we 
considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability 
of  financial  reporting  and  the  preparation  of  financial  statements  for  external  purposes  in  accordance  with  generally  accepted 
accounting principles. A company's internal control over financial reporting includes those policies and procedures that (1) pertain 
to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets 
of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial 
statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are 
being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable 
assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that 
could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections 
of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes 
in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

In our opinion, Arrow Financial Corporation and subsidiaries maintained, in all material respects, effective internal control over 
financial reporting as of December 31, 2013, based on criteria established in Internal Control—Integrated Framework (1992) issued 
by COSO.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the 
consolidated balance sheets of Arrow Financial Corporation and subsidiaries as of December 31, 2013 and 2012, and the related 
consolidated statements of income, comprehensive income, changes in stockholders’ equity, and cash flows for each of the years 
in the three-year period ended December 31, 2013, and our report dated March 14, 2014 expressed an unqualified opinion on 
those consolidated financial statements.

/s/ KPMG LLP

Albany, New York
March 14, 2014  

55

ARROW FINANCIAL CORPORATION AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In Thousands, Except Share and Per Share Amounts)

ASSETS
Cash and Due From Banks
Interest-Bearing Deposits at Banks
Investment Securities:
Available-for-Sale
Held-to-Maturity (Approximate Fair Value of $302,305 at 
  December 31, 2013 and $248,252 at December 31, 2012)

Federal Home Loan Bank and Federal Reserve Bank Stock
Loans

Allowance for Loan Losses
Net Loans

Premises and Equipment, Net
Goodwill
Other Intangible Assets, Net
Other Assets

Total Assets

LIABILITIES
Noninterest-Bearing Deposits
NOW Accounts
Savings Deposits
Time Deposits of $100,000 or More
Other Time Deposits

Total Deposits

Short-Term Borrowings
Federal Home Loan Bank Term Advances
Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts
Other Liabilities
Total Liabilities

STOCKHOLDERS’ EQUITY
Preferred Stock, $5 Par Value; 1,000,000 Shares Authorized
Common Stock, $1 Par Value; 20,000,000 Shares Authorized
   (16,744,486 Shares Issued at December 31, 2013 and 
   16,416,163 Shares Issued at December 31, 2012)
Additional Paid-in Capital
Retained Earnings
Unallocated ESOP Shares (87,641 Shares at December 31, 2013 and 
  102,890 Shares at December 31, 2012)
Accumulated Other Comprehensive Loss
Treasury Stock, at Cost (4,296,723 Shares at December 31, 2013 and 
  4,288,617 Shares at December 31, 2012)

Total Stockholders’ Equity

Total Liabilities and Stockholders’ Equity

December 31,
2013

December 31,
2012

$

37,275
12,705

$

37,076
11,756

457,606

478,698

$

$

299,261
6,281
1,266,472
(14,434)
1,252,038
29,154
22,003
4,140
43,235
2,163,698

278,958
817,366
498,779
78,928
168,299
1,842,330
64,777
20,000
20,000
24,437
1,971,544

$

$

239,803
5,792
1,172,341
(15,298)
1,157,043
28,897
22,003
4,492
37,236
2,022,796

247,232
758,287
442,363
93,375
189,898
1,731,155
41,678
30,000
20,000
24,138
1,846,971

—

—

16,744
229,290
27,457

(1,800)
(4,373)

16,416
218,650
26,251

(2,150)
(8,462)

(75,164)
192,154
2,163,698

$

(74,880)
175,825
2,022,796

$

See Notes to Consolidated Financial Statements.

56

 
 
 
 
 
 
 
 
 
ARROW FINANCIAL CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME
(In Thousands, Except Per Share Amounts)

Years Ended December 31,
2012

2011

2013

INTEREST AND DIVIDEND INCOME
Interest and Fees on Loans
Interest on Deposits at Banks
Interest and Dividends on Investment Securities:

Fully Taxable
Exempt from Federal Taxes

Total Interest and Dividend Income

INTEREST EXPENSE
NOW Accounts
Savings Deposits
Time Deposits of $100,000 or More
Other Time Deposits
Federal Funds Purchased and 
  Securities Sold Under Agreements to Repurchase

Federal Home Loan Bank Advances
Junior Subordinated Obligations Issued to 
  Unconsolidated Subsidiary Trusts

Total Interest Expense
NET INTEREST INCOME
Provision for Loan Losses
NET INTEREST INCOME AFTER PROVISION FOR
   LOAN LOSSES
NONINTEREST INCOME
Income From Fiduciary Activities
Fees for Other Services to Customers
Insurance Commissions
Net Gain on Securities Transactions
Net Gain on Sales of Loans
Other Operating Income

Total Noninterest Income
NONINTEREST EXPENSE
Salaries and Employee Benefits
Occupancy Expenses, Net
FDIC Assessments
Prepayment Penalty on FHLB Advances
Other Operating Expense

Total Noninterest Expense

INCOME BEFORE PROVISION FOR INCOME TAXES
Provision for Income Taxes
NET INCOME
Average Shares Outstanding:
Basic
Diluted
Per Common Share:
Basic Earnings
Diluted Earnings

$ 51,319
89

$ 54,511
108

$ 58,599
99

6,903
5,827
64,138

2,461
1,024
1,198
1,962

18
680

579
7,922
56,216
200

9,269
5,491
69,379

3,564
1,287
2,007
3,730

22
729

618
11,957
57,422
845

12,402
5,691
76,791

5,052
1,898
2,633
5,143

74
3,295

584
18,679
58,112
845

56,016

56,577

57,267

6,735
9,407
8,895
540
1,460
1,024
28,061

31,182
8,285
1,080
—
12,656
53,203
30,874
9,079
$ 21,795

6,290
8,245
8,247
865
2,282
1,170
27,099

31,703
7,467
1,026
—
11,640
51,836
31,840
9,661
$ 22,179

6,113
8,034
7,374
2,795
866
746
25,928

30,205
7,369
1,292
1,638
11,044
51,548
31,647
9,714
$ 21,933

12,296
12,327

12,247
12,257

12,209
12,221

$

$

1.77
1.77

1.81
1.81

$

1.80
1.79

Share and Per Share Amounts have been restated for the September 2013 2% stock dividend.
See Notes to Consolidated Financial Statements.

57

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
ARROW FINANCIAL CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(In Thousands)

Years Ended December 31,
2012
$ 22,179

2011
$ 21,933

2013
$ 21,795

(2,925)
(326)
6,425
—
914
1
4,089
$ 25,884

(661)
(522)
(1,340)
(245)
1,013
(12)
(1,767)
$ 20,412

4,741
(1,688)
(3,701)
(161)
602
(65)
(272)
$ 21,661

Net Income
Other Comprehensive Income (Loss), Net of Tax:
  Unrealized Net Securities Holding (Losses) Gains Arising During the Year
  Reclassification Adjustment for Net Securities Gains Included in Net Income
  Net Retirement Plan Gain (Loss)
  Net Retirement Plan Prior Service (Cost) Credit
  Amortization of Net Retirement Plan Actuarial Loss
  Accretion of Net Retirement Plan Prior Service Credit
Other Comprehensive (Loss) Income
  Comprehensive Income

See Notes to Consolidated Financial Statements.

58

ARROW FINANCIAL CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY
(In Thousands, Except Share and Per Share Amounts)

Balance at December 31, 2010

Net Income

Other Comprehensive (Loss) Income

3% Stock Dividend (468,765 Shares)
Cash Dividends Paid, $.94 per Share 1

Shares Issued for Stock Option Exercises, net
  (72,802 Shares)

Shares Issued Under the Directors’ Stock
  Plan  (7,456 Shares)

Shares Issued Under the Employee Stock
  Purchase Plan  (20,484 Shares)

Shares Issued for Dividend Reinvestment
  Plans (76,447 Shares)

Stock-Based Compensation Expense

Tax Benefit for Exercises of
  Stock Options

Purchase of Treasury Stock
  (251,962 Shares)

Acquisition of Subsidiary  (221,517 Shares)

Allocation of ESOP Stock  (18,216 Shares)

Common
Stock

$ 15,626

—

—

468

—

—

—

—

—

—

—

—

—

—

Balance at December 31, 2011

$ 16,094

Additional
Paid-In
Capital

Retained
Earnings

$ 191,068
—

$ 24,577
21,933

—
10,647

—

—

(11,115)

(11,448)

705

104

282

1,062

354

51

—

3,275

—

—

—

—

—

—

—

—

52
$ 207,600

—
$ 23,947

Accumu-
lated
Other 
Com-
prehensive
Income
(Loss)

Unallo-
cated 
ESOP
Shares

Treasury
Stock

Total

$

(2,876) $

—

—

—

—

—

—

—

—

—

—

—

—
376

$

(2,500) $

(6,423) $ (69,713) $ 152,259
21,933
(272)
—

—
(272)
—

—

—

—

—

—

—

—

—

—

—

—

—

—

(11,448)

708

1,413

71

192

734

—

—

175

474

1,796

354

51

(6,039)

1,986

(6,039)

5,261

—

428
(6,695) $ (72,061) $ 166,385

—

Balance at December 31, 2011

$ 16,094

$ 207,600

$ 23,947

$

(2,500) $

(6,695) $ (72,061) $ 166,385

Net Income

Other Comprehensive (Loss) Income

2% Stock Dividend (321,886 Shares)
Cash Dividends Paid, $.97 per Share 1

Shares Issued for Stock Option Exercises, net
  (96,471 Shares)

Shares Issued Under the Directors’ Stock
  Plan  (7,226 Shares)

Shares Issued Under the Employee Stock
  Purchase Plan  (20,687 Shares)

Shares Issued for Dividend Reinvestment
  Plans (74,260 Shares)

Stock-Based Compensation Expense

Tax Benefit for Exercises of
  Stock Options

Purchase of Treasury Stock
  (199,323 Shares)

Acquisition of Subsidiaries  (9,356 Shares)

—

—

322

—

—

—

—

—

—

—

—

—

—

—
7,738

—

1,152

104

279

1,086

424

68

—

140

22,179

—

(8,060)

(11,815)

—

—

—

—

—

—

—

—

Allocation of ESOP Stock  (16,629 Shares)
Balance at December 31, 2012

—
$ 16,416

59
$ 218,650

—
$ 26,251

—

—

—

—

—

—

—

—

—

—

—

—
350

$

(2,150) $

59

—

(1,767)

—

—

—

—

—

—

—

—

—

—

—

—

—

—

22,179
(1,767)
—

(11,815)

953

2,105

71

205

736

—

—

175

484

1,822

424

68

(4,877)

(4,877)

93

233

—

409
(8,462) $ (74,880) $ 175,825

—

ARROW FINANCIAL CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY, Continued
(In Thousands, Except Share and Per Share Amounts)

Accumu-
lated
Other 
Com-
prehensive
Income
(Loss)

Unallo-
cated 
ESOP
Shares

Treasury
Stock

Total

(8,462) $ (74,880) $ 175,825
21,795

—

—
4,089

Balance at December 31, 2012

Net Income

Other Comprehensive (Loss) Income
2% Stock Dividend (328,323 Shares) 2
Cash Dividends Paid, $.99 per Share 1

Shares Issued for Stock Option Exercises, net
  (58,719 Shares)

Shares Issued Under the Directors’ Stock
  Plan  (7,643 Shares)

Shares Issued Under the Employee Stock
  Purchase Plan  (19,679 Shares)

Shares Issued for Dividend Reinvestment
  Plans (49,574 Shares)

Stock-Based Compensation Expense

Tax Benefit for Exercises of
  Stock Options

Purchase of Treasury Stock
  (68,361 Shares)

Acquisition of Subsidiaries  (9,503 Shares)

Allocation of ESOP Stock  (16,969 Shares)

Common
Stock

$ 16,416

—

—

328

—

—

—

—

—

—

—

—

—

—

Balance at December 31, 2013

$ 16,744

Additional
Paid-In
Capital

Retained
Earnings

$ 218,650
—

$ 26,251
21,795

—
8,152

—

—

(8,480)

(12,109)

676

123

283

796

372

23

—

139

—

—

—

—

—

—

—

—

76
$ 229,290

—
$ 27,457

$

(2,150) $

—

—

—

—

—

—

—

—

—

—

—

—
350

$

(1,800) $

—

—

—

4,089

—

(12,109)

578

1,254

75

194

484

—

—

198

477

1,280

372

23

(1,709)

(1,709)

94

233

—

—

—

—

—

—

—

—

—

—

—

426
(4,373) $ (75,164) $ 192,154

—

1 Cash dividends paid per share have been adjusted for the September 2013 2% stock dividend.
2 Included in the shares issued for the 2% stock dividend in 2013 were treasury shares of 84,863 and unallocated ESOP shares of 1,720.

See Notes to Consolidated Financial Statements.

60

ARROW FINANCIAL CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(Dollars in Thousands)

Cash Flows from Operating Activities:
Net Income
Adjustments to Reconcile Net Income to Net Cash Provided by Operating Activities:

Provision for Loan Losses
Depreciation and Amortization
Allocation of ESOP Stock
Gains on the Sale of Securities Available-for-Sale
Gains on the Sale of Securities Held-to-Maturity
Losses on the Sale of Securities Available-for-Sale
Losses on the Sale of Securities Held-to-Maturity
Loans Originated and Held-for-Sale
Proceeds from the Sale of Loans Held-for-Sale
Net Gains on the Sale of Loans
Net Losses (Gains) on the Sale of Premises and Equipment,
    Other Real Estate Owned and Repossessed Assets

Contributions to Pension Plans
Deferred Income Tax Expense (Benefit)
Shares Issued Under the Directors’ Stock Plan
Stock-Based Compensation Expense
Net Decrease in Other Assets
Net Increase in Other Liabilities
Net Cash Provided By Operating Activities
Cash Flows from Investing Activities:
Proceeds from the Sale of Securities Available-for-Sale
Proceeds from the Maturities and Calls of Securities Available-for-Sale
Purchases of Securities Available-for-Sale
Proceeds from the Sale of Securities Held-to-Maturity
Proceeds from the Maturities and Calls of Securities Held-to-Maturity
Purchases of Securities Held-to-Maturity
Net (Increase) Decrease in Loans
Proceeds from the Sales of Premises and Equipment, Other
  Real Estate Owned and Repossessed Assets

Purchase of Premises and Equipment
Cash Paid for Subsidiaries, Net
Net (Increase) Decrease in Federal Home Loan Bank Stock
Purchase of Bank Owned Life Insurance
Net Cash Used In Investing Activities
Cash Flows from Financing Activities:
Net Increase in Deposits
Net Increase (Decrease) in Short-Term Borrowings
Federal Home Loan Bank Advances
Repayments of Federal Home Loan Bank Advances
Purchase of Treasury Stock
Shares Issued for Stock Option Exercises, net
Shares Issued Under the Employee Stock Purchase Plan
Tax Benefit for Exercises of Stock Options
Shares Issued for Dividend Reinvestment Plans
Cash Dividends Paid
Net Cash Provided By Financing Activities
Net Increase in Cash and Cash Equivalents
Cash and Cash Equivalents at Beginning of Year
Cash and Cash Equivalents at End of Year

Supplemental Disclosures to Statements of Cash Flow Information:

Interest on Deposits and Borrowings
Income Taxes

Non-cash Investing and Financing Activity:

Transfer of Loans to Other Real Estate Owned and Repossessed Assets
Shares Issued for Acquisition of Subsidiary
Fair Value of Assets from Acquisition of Subsidiary
Fair Value of Liabilities from Acquisition of Subsidiary

See Notes to Consolidated Financial Statements.

61

Years Ended December 31,

2013

2012

$

21,795

$

22,179

$

2011
21,933

200
8,870
426
(527)
(18)
—
5
(46,101)
50,298
(1,460)

120

(473)
294
198
372
1,888
786
36,673

16,295
132,228
(136,416)
1,181
47,228
(109,620)
(98,903)

1,789

(2,233)
(75)
(489)
—
(149,015)

111,175
23,099
—
(10,000)
(1,709)
1,254
477
23
1,280
(12,109)
113,490
1,148
48,832
49,980

8,067
8,336

971
233
—
—

845
8,856
409
(949)
—
84
—
(60,668)
61,041
(2,282)

(71)

(328)
(353)
175
424
2,108
990
32,460

58,718
210,224
(197,029)
—
49,983
(140,635)
(40,951)

1,263

(8,073)
(75)
930

—
(65,645)

87,109
(26,615)
—
(10,000)
(4,877)
2,105
484
68
1,822
(11,815)
38,281
5,096
43,736
48,832

12,520
8,866

1,426
233
—
—

845
6,509
428
(2,795)
—
—
—
(39,111)
49,378
(866)

(32)

(5,319)
2,172
175
354
1,725
689
36,085

39,009
280,126
(354,310)
—
40,692
(31,701)
3,108

770

(5,372)
(3,296)
1,880

(15,702)
(44,796)

110,042
15,079
10,000
(100,000)
(6,039)
1,413
474
51
1,796
(11,448)
21,368
12,657
31,079
43,736

19,490
7,952

1,011
5,261
10,638
2,081

$

$

$

$

$

$

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Note 1: 

RISKS AND UNCERTAINTIES

Nature of Operations - Arrow Financial Corporation, a New York corporation, was incorporated on March 21, 1983 and is 
registered as a bank holding company within the meaning of the Bank Holding Company Act of 1956.  Arrow derives most of its 
earnings from the ownership of two nationally chartered commercial banks and through the ownership of four insurance agencies. 
The two banks provide a full range of services to individuals and small to mid-size businesses in northeastern New York State from 
just north of Albany, the State's capitol, to the Canadian border.  Both banks have trust departments which provide investment 
management and administrative services.  The insurance agencies specialize in property and casualty insurance,  group health 
insurance, sports accident and health insurance, and individual life insurance.

Management’s Use of Estimates - The preparation of the consolidated financial statements in conformity with accounting 
principles generally accepted in the United States of America requires management to make estimates and assumptions that affect 
the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated 
financial statements and the reported amounts of income and expenses during the reporting period.  Our most significant estimates 
are the allowance for loan losses, the evaluation of other-than-temporary impairment of investment securities, goodwill impairment, 
pension and other postretirement liabilities, analysis of a need for a valuation allowance for deferred tax assets and other fair value 
calculations. Actual results could differ from those estimates.

A material estimate that is particularly susceptible to significant change in the near term is the allowance for loan losses.  The 
allowance for loan losses is management’s best estimate of probable loan losses incurred as of the balance sheet date.  While 
management uses available information to recognize losses on loans, future adjustments to the allowance for loan losses may be 
necessary based on changes in economic conditions.  

Concentrations of Credit - Virtually all of Arrow's loans are with customers in upstate New York.  Although the loan portfolios 
of  the  subsidiary  banks  are  well  diversified,  tourism  has  a  substantial  impact  on  the  northeastern  New  York  economy.   The 
commitments to extend credit are fairly consistent with the distribution of loans presented in Note 5, generally have the same credit 
risk and are subject to normal credit policies.  Generally, the loans are secured by assets and are expected to be repaid from cash 
flow or the sale of selected assets of the borrowers.  Arrow evaluates each customer's creditworthiness on a case-by-case basis.  
The amount of collateral obtained, if deemed necessary by Arrow upon extension of credit, is based upon management's credit 
evaluation of the counterparty.  The nature of the collateral varies with the type of loan and may include:  residential real estate, 
cash and securities, inventory, accounts receivable, property, plant and equipment, income producing commercial properties and 
automobiles.

Note 2:  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Principles of Consolidation - The financial statements of Arrow and its wholly owned subsidiaries are consolidated and all 
material inter-company transactions have been eliminated.  In the “Parent Company Only” financial statements in Note 20, the 
investment in wholly owned subsidiaries is carried under the equity method of accounting.  When necessary, prior years’ consolidated 
financial statements have been reclassified to conform to the current-year financial statement presentation.

Segment Reporting - Arrow operations are primarily in the community banking industry, which constitutes Arrow’s only segment 
for financial reporting purposes.  Arrow provides other services, such as trust administration, retirement plan administration, advice 
to our proprietary mutual funds and insurance products, but these services do not rise to the quantitative thresholds for separate 
disclosure.  Arrow operates primarily in the northeastern region of New York State in Warren, Washington, Saratoga, Essex and 
Clinton counties and surrounding areas.

Cash and Cash Equivalents - Cash and cash equivalents include the following items:  cash at branches, due from bank 

balances, cash items in the process of collection, interest-bearing bank balances and federal funds sold.  

Securities - Management determines the appropriate classification of securities at the time of purchase.  Securities reported 
as held-to-maturity are those debt securities which Arrow has both the positive intent and ability to hold to maturity and are stated 
at amortized cost.  Securities available-for-sale are reported at fair value, with unrealized gains and losses reported in accumulated 
other comprehensive income or loss, net of taxes.  Realized gains and losses are based upon the amortized cost of the specific 
security sold.  A decline in the fair value of any available-for-sale or held-to-maturity security below cost that is deemed to be other-
than-temporary results in an impairment to reduce the carrying amount to fair value.  To determine whether an impairment is other-
than-temporary, we consider all available information relevant to the collectibility of the security, including past events, current 
conditions, and reasonable and supportable forecasts when developing an estimate of cash flows expected to be collected.  Evidence 
considered in this assessment includes the reasons for impairment, the severity and duration of the impairment, changes in value 
subsequent to year-end, forecasted performance of the investee, and the general market condition in the geographic area or industry 
the investee operates in.  When an other-than-temporary impairment has occurred on a debt security, the amount of the other-
than-temporary impairment recognized in earnings depends on whether we intend to sell the debt security or more likely than not 

62

will be required to sell the debt security before recovery of its amortized cost basis less any current-period credit loss.  If we intend 
to sell the debt security or it is more likely than not that we will be required to sell the debt security before recovery of its amortized 
cost basis less any current-period credit loss, the other-than-temporary impairment is recognized in earnings equal to the entire 
difference between the investment’s amortized cost basis and its fair value at the balance sheet date.  If we do not intend to sell 
the debt security and it is not more likely than not that we will be required to sell the debt security before recovery of its amortized 
cost basis, the other-than-temporary impairment is separated into the amount representing the credit loss and the amount related 
to all other factors.  The amount of the total other-than-temporary impairment related to the credit loss is recognized in earnings. 
 The amount of the total other-than-temporary impairment related to other factors is recognized in other comprehensive income, 
net of applicable income taxes.  

Loans and Allowance for Loan Losses - Interest income on loans is accrued and credited to income based upon the principal 
amount outstanding.  Loan fees and costs directly associated with loan originations are deferred and amortized/accreted as an 
adjustment to yield over the lives of the loans originated.

From time-to-time, Arrow has sold (most with servicing retained) residential real estate loans at or shortly after origination.  Any 
gain or loss on the sale of loans, along with the value of the servicing right, is recognized at the time of sale as the difference 
between the recorded basis in the loan and net proceeds from the sale.  Loans held for sale are recorded at the lower of cost or 
fair value on an aggregate basis.

Loans  are  placed  on  nonaccrual  status  either  due  to  the  delinquency  status  of  principal  and/or  interest  or  a  judgment  by 
management that the full repayment of principal and interest is unlikely.  Unless already placed on nonaccrual status, loans secured 
by home equity lines of credit  are put on nonaccrual status when 120 days past due; residential real estate loans when 150 days 
past due; commercial and commercial real estate loans are evaluated on a loan-by-loan basis and are placed on nonaccrual status 
when 90 days past due if the full collection of principal and interest is uncertain. The balance of any accrued interest deemed 
uncollectible at the date the loan is placed on nonaccrual status is reversed, generally against interest income.  A loan is returned 
to accrual status at the later of the date when the past due status of the loan falls below the threshold for nonaccrual status or 
management deems that it is likely that the borrower will repay all interest and principal.  For payments received while the loan is 
on nonaccrual status, we may recognize interest income on a cash basis if the repayment of the remaining principal and accrued 
interest is deemed likely.  

The allowance for loan losses is maintained by charges to operations based upon our best estimate of the probable amount 
of loans that we will be unable to collect based on current information and events.  Provisions to the allowance for loan losses are 
offset by actual loan charge-offs (net of any recoveries).  We evaluate the loan portfolio for potential charge-offs on a monthly basis.  
In general, automobile and other consumer loans are charged-off when 120 days delinquent.  Residential real estate loans are 
charged-off  when  a  loss  becomes  known  or  based  on  a  new  appraisal  at  the  earlier  of  180  days  past  due  or  repossession.  
Commercial and commercial real estate loans loans are evaluated early in their delinquency status and are charged-off when 
management concludes that not all principal will be repaid from on-going cash flows or liquidation of collateral.  An evaluation of 
estimated  proceeds  from  the  liquidation  of  the  loan’s  collateral  is  compared  to  the  loan  carrying  amount  and  a  charge  to  the 
allowance for loan losses is taken for any deficiency.  While management uses available information to recognize losses on loans, 
future additions to the allowance may be necessary based on changes in economic conditions in Arrow's market area.  In addition, 
various Federal regulatory agencies, as an integral part of their examination process, review Arrow's allowance for loan losses. 
Such  agencies  may  require Arrow  to  recognize  additions  to  the  allowance  in  future  periods,  based  on  their  judgments  about 
information available to them at the time of their examination, which may not be currently available to management.
        We consider nonaccrual loans over $250 thousand and all troubled debt restructured loans to be impaired loans and we 
evaluate  these  loans  individually  to  determine  the  amount  of  impairment,  if  any.   The  amount  of  impairment,  if  any,  related  to 
individual impaired loans is measured based on either the present value of expected future cash flows discounted at the loan's 
effective interest rate, the loan's observable market price or the fair value of the collateral if the loan is collateral dependent. Arrow 
determines impairment for collateral dependent loans based on the fair value of the collateral less estimated costs to sell.   Any 
excess of the recorded investment in the collateral dependent impaired loan over the  estimated collateral value, less costs to sell, 
is typically charged off.  For impaired loans which are not collateral dependent, impairment is measured by comparing the recorded 
investment in the loan to the present value of the expected cash flows, discounted at the loan’s effective interest rate.  If this amount 
is less than the recorded investment in the loan, an impairment reserve is recognized as part of the allowance for loan losses, or 
based upon the judgment of management all or a portion of the excess of the recorded investment in the loan over the present 
value of the estimated future cash flow may be charged off.  

The allowance for loan losses on the remaining loans is primarily determined based upon consideration of the historical net 
loss experience of the respective portfolios, adjusted as necessary based upon consideration of qualitative considerations impacting 
the inherent risk of loss in the respective loan portfolios.  

In management’s opinion, the balance of the allowance for loan losses, at each balance sheet date, is sufficient to provide for 

probable loan losses inherent in the corresponding loan portfolio.

Other  Real  Estate  Owned  and  Repossessed  Assets  -  Real  estate  acquired  by  foreclosure  and  assets  acquired  by 
repossession are recorded at the fair value of the property less estimated costs to sell at the time of repossession.  Subsequent 
declines in fair value, after transfer to other real estate owned and repossessed assets are recognized through a valuation allowance. 
Such declines in fair value along with related operating expenses to administer such properties or assets are charged directly to 
operating expense.

Premises and Equipment - Premises and equipment are stated at cost, less accumulated depreciation and amortization. 
Depreciation and amortization included in operating expenses are computed largely on the straight-line method. Depreciation is 

63

based on the estimated useful lives of the assets (buildings and improvements 20-40 years; furniture and equipment 7-10 years; 
data processing equipment 5-7 years) and, in the case of leasehold improvements, amortization is computed over the terms of the 
respective leases or their estimated useful lives, whichever is shorter.  Gains or losses on disposition are reflected in earnings.

Income Taxes - Arrow accounts for income taxes under the asset and liability method.  Deferred tax assets and liabilities are 
recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing 
assets and liabilities and their respective tax bases.  Deferred tax assets and liabilities are measured using enacted tax rates 
expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled.  
The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income tax expense in the period that 
includes the enactment date.  Arrow’s policy is that deferred tax assets are reduced by a valuation allowance if, based on the weight 
of available evidence, it is more likely than not that some or all of the deferred tax assets will not be realized.

Goodwill and Other Intangible Assets - Identifiable intangible assets acquired in a business combination are capitalized and 
amortized.  Any remaining unidentifiable intangible asset is classified as goodwill, for which amortization is not required but which 
must be evaluated for impairment.  Arrow tests for impairment of goodwill on an annual basis, or when events and circumstances 
indicate potential impairment.  In evaluating goodwill for impairment, Arrow first assesses certain qualitative factors to determine 
if it is more likely than not that the fair value of the reporting unit is less than its carrying value.  If it is more likely than not that the 
fair value of a reporting unit exceeds its carrying amount, goodwill of the reporting unit is considered not impaired.  If the carrying 
amount of a reporting unit exceeds its fair value, the second step of the goodwill impairment test is performed to measure the 
amount of impairment loss, if any.

The carrying amounts of other recognized intangible assets that meet recognition criteria and for which separate accounting 
records have been maintained (core deposit intangibles and mortgage servicing rights), have been included in the consolidated 
balance sheet as “Other Intangible Assets, Net.”  Core deposit intangibles are being amortized on a straight-line basis over a period 
of ten to fifteen years.  

Arrow has sold residential real estate loans, primarily to Freddie Mac, with servicing retained.   Mortgage servicing rights are 
recognized as an asset when loans are sold with servicing retained, by allocating the cost of an originated mortgage loan between 
the loan and servicing right based on estimated relative fair values.  The cost allocated to the servicing right is capitalized as a 
separate  asset  and  amortized  in  proportion  to,  and  over  the  period  of,  estimated  net  servicing  income.   Capitalized  mortgage 
servicing rights are evaluated for impairment by comparing the asset’s carrying value to its current estimated fair value.  Fair values 
are estimated using a discounted cash flow approach, which considers future servicing income and costs, current market interest 
rates, and anticipated prepayment, and default rates.  Impairment losses are recognized through a valuation allowance for servicing 
rights having a current fair value that is less than amortized cost on an aggregate basis.  Adjustments to increase or decrease the 
valuation allowance are charged or credited to income as a component of other operating income. 

Pension and Postretirement Benefits - Arrow maintains a non-contributory, defined benefit pension plan covering substantially 
all employees, a supplemental pension plan covering certain executive officers selected by the Board of Directors, and certain 
post-retirement medical, dental and life insurance benefits for employees and retirees.  The costs of these plans, based on actuarial 
computations of current and future benefits for employees, are charged to current operating expenses. The cost of post-retirement 
benefits other than pensions is recognized on an accrual basis as employees perform services to earn the benefits.  Arrow recognizes 
the overfunded or underfunded status of our single employer defined benefit pension plan as an asset or liability on its consolidated 
balance sheet and recognizes changes in the funded status in comprehensive income in the year in which the change occurred. 
Prior  service  costs  or  credits  are  amortized  on  a  straight-line  basis  over  the  average  remaining  service  period  of  active 
participants.  Gains and losses in excess of 10% of the greater of the benefit obligation or the fair value of assets are amortized 
over the average remaining service period of active participants.  

The discount rate assumption is determined by preparing an analysis of the respective plan’s expected future cash flows and 
high-quality fixed-income investments currently available and expected to be available during the period to maturity of the pension 
benefits.  

Stock-Based Compensation Plans - Arrow has two stock option plans, which are described more fully in Note 12.  The 
Company expenses the grant date fair value of options granted.  The expense is recognized over the vesting period of the grant, 
typically four years, on a straight-line basis.  Shares are generally issued from treasury for the exercise of stock options.

Arrow sponsors an Employee Stock Purchase Plan ("ESPP") under which employees may purchase Arrow’s common stock 

at a 5% discount below market price at the time of purchase. This stock purchase plan is not considered a compensatory plan.

Arrow sponsors an Employee Stock Ownership Plan ("ESOP"), a qualified defined contribution plan.   The ESOP has borrowed 
funds from one of Arrow’s subsidiary banks to purchase Arrow common stock.  The shares pledged as collateral are reported as 
a reduction of Arrow’s stockholders’ equity.  Compensation expense is recognized as shares are released for allocation to individual 
employee accounts equal to the current average market price.

Securities Sold Under Agreements  to Repurchase  -  In securities  repurchase  agreements, Arrow receives  cash from a 
counterparty in exchange for the transfer of securities to a third party custodian’s account that explicitly recognizes Arrow’s interest 
in the securities.  These agreements are accounted for by Arrow as secured financing transactions, since it maintains effective 
control over the transferred securities, and meets other criteria for such accounting.  Accordingly, the cash proceeds are recorded 
as borrowed funds, and the underlying securities continue to be carried in Arrow’s securities available-for-sale portfolio.

64

 
 
Earnings  Per  Share  (“EPS”)  -  Basic  EPS  excludes  dilution  and  is  computed  by  dividing  income  available  to  common 
stockholders by the weighted average number of common shares outstanding for the period.  Diluted EPS reflects the potential 
dilution that could occur if securities or other contracts to issue common stock were exercised or converted into common stock or 
resulted in the issuance of common stock that then shared in the earnings of the entity (such as Arrow’s stock options), computed 
using the treasury stock method.  Unallocated common shares held by Arrow’s Employee Stock Ownership Plan are not included 
in the weighted average number of common shares outstanding for either the basic or diluted EPS calculation.

Financial Instruments - Arrow is a party to certain financial instruments with off-balance sheet risk, such as:  commercial 
lines of credit, construction lines of credit, overdraft protection, home equity lines of credit and standby letters of credit.  Arrow's 
policy is to record such instruments when funded.  Fair value estimates are made at a specific point in time, based on relevant 
market information and information about the financial instrument.  These estimates do not reflect any premium or discount that 
could result from offering for sale at one time Arrow's entire holdings of a particular financial instrument.  Because no market exists 
for a significant portion of Arrow's financial instruments, fair value estimates are based on judgments regarding future expected 
loss  experience,  current  economic  conditions,  risk  characteristics  of  various  financial  instruments,  and  other  factors.   These 
estimates are subjective in nature and involve uncertainties and matters of significant judgment and therefore cannot be determined 
with precision.  Changes in assumptions could significantly affect the estimates.

Fair value estimates are based on existing on- and off-balance sheet financial instruments without attempting to estimate the 
value of anticipated future business and the value of assets and liabilities that are not considered financial instruments.  For example, 
Arrow has a trust department that contributes net fee income annually.  The value of trust department customer relationships is not 
considered a financial instrument of the Company, and therefore this value has not been incorporated into the fair value estimates.  
Other significant assets and liabilities that are not considered financial assets or liabilities include deferred taxes, premises and 
equipment, the value of low-cost, long-term core deposits and goodwill.  In addition, the tax ramifications related to the realization 
of the unrealized gains and losses can have a significant effect on fair value estimates and have not been considered in any of the 
estimates.

The carrying amount of the following short-term assets and liabilities is a reasonable estimate of fair value: cash and due from 
banks, federal funds sold and purchased, securities sold under agreements to repurchase, demand deposits, savings, N.O.W. and 
money market deposits, other short-term borrowings, accrued interest receivable and accrued interest payable.  The fair value 
estimates of other on- and off-balance sheet financial instruments, as well as the method of arriving at fair value estimates, are 
included in the related footnotes and summarized in Note 17.  

Fair Value Measures - We determine the fair value of financial instruments under the following hierarchy:

• 

• 

• 

Level  1  –  Unadjusted  quoted  prices  in  active  markets  that  are  accessible  at  the  measurement  date  for  identical, 
unrestricted assets or liabilities;
Level 2 – Quoted prices for similar assets or liabilities in active markets, quoted prices for identical or similar assets 
or liabilities in markets that are not active, or inputs that are observable, either directly or indirectly, for substantially 
the full term of the asset or liability;
Level 3 – Prices or valuation techniques that require inputs that are both significant to the fair value measurement and 
unobservable (i.e., supported by little or no market activity).  

        A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair 
value measurement.  

Management’s Use of Estimates -The preparation of the consolidated financial statements in conformity with accounting 
principles generally accepted in the United States of America requires management to make estimates and assumptions that affect 
the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated 
financial statements and the reported amounts of income and expenses during the reporting period.  Our most significant estimates 
are the allowance for loan losses, the evaluation of other-than-temporary impairment of investment securities, goodwill impairment, 
pension and other postretirement liabilities, analysis of a need for a valuation allowance for deferred tax assets and other fair value 
calculations. Actual results could differ from those estimates.

A material estimate that is particularly susceptible to significant change in the near term is the allowance for loan losses.  In 
connection with the determination of the allowance for loan losses, management obtains appraisals for properties.  The allowance 
for loan losses is management’s best estimate of probable loan losses incurred as of the balance sheet date.  While management 
uses available information to recognize losses on loans, future adjustments to the allowance for loan losses may be necessary 
based on changes in economic conditions.  

65

Recent Accounting Pronouncements

During 2013 the FASB issued twelve accounting standards updates and, through the date of this report, an additional five in 

2014.  Of the seventeen updates, fourteen did not apply to Arrow.  

ASU 2013-02 "Comprehensive Income" requires additional disclosures relating to reclassifications out of accumulated other 

comprehensive income.  The new disclosures are included in Note 5  - Comprehensive Income.  

ASU 2013-10 "Derivatives and Hedging"  now allows the federal funds effective swap rate as a benchmark interest rate for 
hedge accounting.  While this has no current impact on Arrow, it may provide us an option for future swaps that we did not have 
before the ASU.  

ASU 2014-01 "Investments-Equity Method and Joint Ventures" allows an entity that invests in affordable housing projects that 
qualify for low-income housing tax credits to make an accounting policy election to account for their investments in qualified affordable 
housing  projects  using  the  proportional  amortization  method  if  certain  conditions  are  met.  Under  the  proportional  amortization 
method, an entity amortizes the initial cost of the investment in proportion to the tax credits and other tax benefits received and 
recognizes the net investment performance in the income statement as a component of income tax expense.   The standard is 
effective for annual years beginning after December 15, 2014, with earlier adoption allowed.  We are evaluating the impact of 
adopting this election and do not expect that this will have a material impact on our financial condition or results of operations.  

ASU 2014-04 "Receivables - Trouble Debt Restructurings by Creditors" provides additional guidance on when an in substance 
repossession or foreclosure occurs and is effective for annual periods beginning after December 15, 2014.  We are evaluating the 
impact of adopting this standard, and we do not expect that it will have a material impact on our financial condition or results of 
operations.

Note 3:  CASH AND CASH EQUIVALENTS (Dollars In Thousands)

The following table is the schedule of cash and cash equivalents at December 31, 2013 and 2012:

Cash and Due From Banks
Interest-Bearing Deposits at Banks
Total Cash and Cash Equivalents

Supplemental Information:

2013
$ 37,275
12,705
$ 49,980

2012
$ 37,076
11,756
$ 48,832

Total required reserves, including vault cash and Federal Reserve Bank deposits $ 18,879

$ 23,168

The Company is required to maintain reserve balances with the Federal Reserve Bank of New York.  The required reserve is 
calculated on a fourteen day average and the amounts presented in the table above represent the average for the period that 
includes December 31.

Note 4. 

INVESTMENT SECURITIES (Dollars In Thousands)

The following table is the schedule of Available-For-Sale Securities at December 31, 2013 and 2012:

December 31, 2013
Available-For-Sale Securities,
  at Amortized Cost
Available-For-Sale Securities,
  at Fair Value
Gross Unrealized Gains
Gross Unrealized Losses
Available-For-Sale Securities,
  Pledged as Collateral

Maturities of Debt Securities,
at Amortized Cost:
Within One Year
From 1 - 5 Years
From 5 - 10 Years
Over 10 Years

Available-For-Sale Securities

U.S. 
Agency
Obligations

State and
Municipal
Obligations

Mortgage-
Backed
Securities -
Residential

Corporate
and Other
Debt
Securities

Mutual 
Funds
and Equity
Securities

Total
Available-
For-Sale
Securities

$

136,868

$

127,224

$

171,321

$

17,142

$

1,120

$

453,675

136,475
2
395

127,389
306
141

175,778
4,714
257

16,798
10
354

1,166
46
—

10,920
146,677
13,608
116

—
16,142
—
1,000

—
136,868
—
—

48,570
76,308
1,666
680

66

457,606
5,078
1,147

243,769

59,490
375,995
15,274
1,796

 
 
 
 
 
Available-For-Sale Securities

U.S. 
Agency
Obligations

State and
Municipal
Obligations

Mortgage-
Backed
Securities -
Residential

Corporate
and Other
Debt
Securities

Mutual 
Funds
and Equity
Securities

Total
Available-
For-Sale
Securities

—
136,475
—
—

60,664
33,849
94,513

26

336
59
395

$

$

$

$

$

$

$

$

48,623
76,405
1,681
680

29,967
4,597
34,564

107

120
21
141

$

$

$

$

11,181
150,330
14,146
121

15,190
11,841
27,031

13

108
149
257

$

$

$

$

—
15,998
—
800

7,375
6,063
13,438

19

92
262
354

$

$

$

$

59,804
379,208
15,827
1,601

— $
—
— $

113,196
56,350
169,546

—

165

— $
—
— $

656
491
1,147

$

122,297

$

84,798

$

252,480

$

8,689

$

1,120

$

469,384

122,457

84,838

261,804

204

44

206

166

9,405

81

8,451

—

238

1,148

478,698

28

—

9,843

529

260,292

$

$

$

$

72,531

$

46,627

$

10,230

$

8,451

$

— $

137,839

—

2,149

4,968

—

—

7,117

72,531

$

48,776

$

15,198

$

8,451

$

— $

144,956

22

198

7

11

—

238

44

—

44

$

$

160

$

6

166

$

50

31

81

$

$

238

$

—

238

$

— $

—

— $

492

37

529

Maturities of Debt Securities,
at Fair Value:
Within One Year
From 1 - 5 Years
From 5 - 10 Years
Over 10 Years

Securities in a Continuous
Loss Position, at Fair Value:
Less than 12 Months
12 Months or Longer
Total
Number of Securities in a
  Continuous Loss Position

Unrealized Losses on
Securities in a Continuous
Loss Position:
Less than 12 Months
12 Months or Longer
Total

December 31, 2012
Available-For-Sale Securities,
  at Amortized Cost
Available-For-Sale Securities,
  at Fair Value

Gross Unrealized Gains

Gross Unrealized Losses
Available-For-Sale Securities,
  Pledged as Collateral

Securities in a Continuous
Loss Position, at Fair Value:
Less than 12 Months

12 Months or Longer

Total
Number of Securities in a
  Continuous Loss Position

Unrealized Losses on
Securities in a Continuous
Loss Position:
Less than 12 Months

12 Months or Longer

Total

67

The following table is the schedule of Held-To-Maturity Securities at December 31, 2013 and 2012:

Held-To-Maturity Securities

State and
Municipal
Obligations

Mortgage-
Backed
Securities -
Residential

Corporate
and Other
Debt
Securities

Total
Held-To
Maturity
Securities

$

198,206

$

100,055

$

1,000

$

299,261

202,390
4,762
578

98,915
24
1,164

43,043
82,001
69,832
3,330

43,113
83,896
71,967
3,414

23,633
5,111
28,744

101

519
59
578

$

$

$

$

$

$

$

$

—
41,958
58,097
—

—
41,788
57,127
—

85,339
—
85,339

36

1,164
—
1,164

$

$

$

$

1,000
—
—

—
—
—
1,000

—
—
—
1,000

302,305
4,786
1,742

298,261

43,043
123,959
127,929
4,330

43,113
125,684
129,094
4,414

— $
—
— $

108,972
5,111
114,083

—

137

— $
—
— $

1,683
59
1,742

$

183,373

$

55,430

$

1,000

$

239,803

191,196
7,886
63

56,056
626
—

1,000
—
—

248,252
8,512
63

238,803

December 31, 2013
Held-To-Maturity Securities,
  at Amortized Cost
Held-To-Maturity Securities,
  at Fair Value
Gross Unrealized Gains
Gross Unrealized Losses
Held-To-Maturity Securities,
  Pledged as Collateral

Maturities of Debt Securities,
at Amortized Cost:
Within One Year
From 1 - 5 Years
From 5 - 10 Years
Over 10 Years

Maturities of Debt Securities,
at Fair Value:
Within One Year
From 1 - 5 Years
From 5 - 10 Years
Over 10 Years

Securities in a Continuous
Loss Position, at Fair Value:
Less than 12 Months
12 Months or Longer
Total
Number of Securities in a
  Continuous Loss Position

Unrealized Losses on
Securities in a Continuous
Loss Position:
Less than 12 Months
12 Months or Longer
Total

December 31, 2012
Held-To-Maturity Securities,
  at Amortized Cost
Held-To-Maturity Securities,
  at Fair Value
Gross Unrealized Gains
Gross Unrealized Losses
Held-To-Maturity Securities,
  Pledged as Collateral

68

Held-To-Maturity Securities

State and
Municipal
Obligations

Mortgage-
Backed
Securities -
Residential

Corporate
and Other
Debt
Securities

Total
Held-To
Maturity
Securities

$

$

$

$

21,583
503
22,086

61

62
1
63

$

$

$

$

— $
—
— $

—

— $
—
— $

— $
—
— $

—

— $
—
— $

21,583
503
22,086

61

62
1
63

Securities in a Continuous
Loss Position, at Fair Value:
Less than 12 Months
12 Months or Longer
Total
Number of Securities in a
  Continuous Loss Position

Unrealized Losses on
Securities in a Continuous
Loss Position:
Less than 12 Months
12 Months or Longer
Total

In the tables above, maturities of mortgage-backed-securities - residential are included based on their expected average lives. 
 Actual maturities will differ from the table below because issuers may have the right to call or prepay obligations with or without 
prepayment penalties.  

In the available-for-sale category at December 31, 2013, U.S. agency obligations consisted solely of  U.S. Government Agency 
securities with an amortized cost of $136.9 million and a fair value of $136.5 million.  Mortgage-backed securities-residential consisted 
of U.S. Government Agency securities with an amortized cost of $31.5 million and a fair value of $32.2 million and GSE securities 
with an amortized cost of $139.8 million and a fair value of $143.6 million.  In the held-to-maturity category at December 31, 2013, 
mortgage-backed securities-residential consisted of U.S. Government Agency securities with an amortized cost of $4.9 million and 
a fair value of $4.7 million and GSE securities with an amortized cost of $95.2 million and a fair value of $94.2 million.  

In the available-for-sale category at December 31, 2012, U.S. agency obligations consisted solely of U.S. Government Agency 
securities with an amortized cost of $122.3 million and a fair value of $122.5 million. Mortgage-backed securities-residential consisted 
of U.S. Government Agency securities with an amortized cost of $36.4 million and a fair value of $37.8 million and GSE securities 
with an amortized cost of $216.1 million and a fair value of $224.0 million.  In the held-to-maturity category at December 31, 2012, 
mortgage-backed securities-residential consisted of  GSEs with an amortized cost of $55.4 million and a fair value of $56.1 million.

Securities in a continuous loss position, in the tables above for December 31, 2013 and December 31, 2012 do not reflect any 
deterioration of the credit worthiness of the issuing entities.  U.S. agency issues, including mortgage-backed securities, are all rated 
Aaa by Moody's and AA+ by Standard and Poor's.  The state and municipal obligations are general obligations supported by the 
general taxing authority of the issuer, and in some cases are insured.  Obligations issued by school districts are supported by state 
aid.  For any non-rated municipal securities, credit analysis is performed in-house based upon data that has been submitted by the 
issuers to the NY State Comptroller.  That analysis shows no deterioration in the credit worthiness of the municipalities.  Subsequent 
to December 31, 2013, there were no securities downgraded below investment grade.  

The unrealized losses on these temporarily impaired securities are primarily the result of changes in interest rates for fixed rate 
securities where the interest rate received is less than the current rate available for new offerings of similar securities, changes in 
market spreads as a result of shifts in supply and demand, and/or changes in the level of prepayments for mortgage related securities.  
Because we do not currently intend to sell any of our temporarily impaired securities, and because it is not more likely-than-not we 
would be required to sell the securities prior to recovery, the impairment is considered temporary.

Schedule of Federal Reserve Bank and Federal Home Loan Bank Stock

Federal Reserve Bank and Federal Home Loan Bank Stock are carried at cost.

Federal Reserve Bank Stock
Federal Home Loan Bank Stock

  Total Federal Reserve Bank and Federal Home Loan Bank Stock

69

December 31,

2013

2012

$

$

1,035
5,246

6,281

$

$

1,018
4,774

5,792

 
 
 
 
 
 
 
Note 5: 

LOANS (Dollars In Thousands)

Loan Categories and Past Due Loans

The following table presents loan balances outstanding as of December 31, 2013 and December 31, 2012 and an analysis  
of the recorded investment in loans that are past due at these dates.  Generally, Arrow considers a loan past due 30 or more days 
if the borrower is two or more payments past due.  

Schedule of Past Due Loans by Loan Category

Commercial

Commercial

Other

Commercial Construction

Real Estate

Consumer

Automobile Residential

Total

December 31, 2013

Loans Past Due 30-59 Days

$

Loans Past Due 60-89 Days

Loans Past Due 90 or More Days

Total Loans Past Due

Current Loans

304

601

177

1,082

86,811

$

— $

200

$

—

—

—

1,200

2,034

3,434

37

19

—

56

$

3,233

$

529

$

1,041

98

4,372

1,527

3,113

5,169

4,303

4,388

5,422

14,113

27,815

284,685

7,593

389,832

455,623

1,252,359

$

$

$

$

Total Loans

Loans 90 or More Days Past Due
and Still Accruing Interest

Nonaccrual Loans

December 31, 2012

Loans Past Due 30-59 Days

Loans Past Due 60-89 Days

Loans Past Due 90 or more Days

Total Loans Past Due

Current Loans

87,893

$

27,815

$

288,119

$

7,649

$ 394,204

$ 460,792

$1,266,472

28

352

$

$

— $

— $

— $

2,048

$

— $

— $

— $

624

219

$

3,860

$

$

652

6,479

1,045

$

— $

534

$

1,588

494

3,127

—

—

—

1,332

1,871

3,737

43

17

—

60

$

2,427

$

407

$

793

185

3,405

2,466

1,462

4,335

4,456

6,196

4,012

14,664

102,409

29,149

241,440

6,624

345,695

432,360

1,157,677

Total Loans

$

105,536

$

29,149

$

245,177

$

6,684

$ 349,100

$ 436,695

$1,172,341

Loans 90 or More Days Past Due
and Still Accruing Interest

Nonaccrual Loans

$

$

126

1,787

$

$

— $

— $

378

2,026

$

$

— $

1

$

42

419

$

$

374

2,400

$

$

920

6,633

The Company disaggregates its loan portfolio into the following six categories:

Commercial - The Company offers a variety of loan options to meet the specific needs of our commercial customers including term 
loans, time notes and lines of credit.  Such loans are made available to businesses for working capital needs such as inventory 
and receivables, business expansion and equipment purchases. Generally, a collateral lien is placed on equipment or other assets 
owned by the borrower.  These loans carry a higher risk than commercial real estate loans due to the nature of the underlying 
collateral, which can be business assets such as equipment and accounts receivable and generally have a lower liquidation value 
than real estate. In the event of default by the borrower, the Company may be required to liquidate collateral at deeply discounted 
values.  To reduce the risk, management usually obtains personal guarantees of the borrowers.

Commercial Construction - The Company offers commercial construction and land development loans to finance projects within 
the communities that we serve.  Many projects will ultimately be used by the borrowers’ businesses, while others are developed 
for  resale.   These  real  estate  loans  are  secured  by  first  liens  on  the  real  estate,  which  may  include  apartments,  commercial 
structures,  housing  businesses,  healthcare  facilities,  and  both  owner-occupied  and  nonowner-occupied  facilities.    There  is 
enhanced risk during the construction period, since the loan is secured by an incomplete project.  

Commercial  Real  Estate  -  The  Company  offers  commercial  real  estate  loans  to  finance  real  estate  purchases,  refinancings, 
expansions and improvements to commercial properties.  Commercial real estate loans are made to finance the purchases of real 
property which generally consists of real estate with completed structures. These commercial real estate loans are secured by 

70

 
first liens on the real estate, which may include apartments, commercial structures, housing businesses, healthcare facilities, and 
both owner and non owner-occupied facilities.  These loans are typically less risky than commercial loans, since they are secured 
by real estate and buildings, and are generally originated in amounts of no more than 80% of the appraised value of the property.

Other Consumer Loans - The Company offers a variety of consumer installment loans to finance personal expenditures.  Most of 
these loans carry a fixed rate of interest with principal repayment terms typically ranging from one to five years, based upon the 
nature of the collateral and the size of the loan.  In addition to installment loans, the Company also offers personal lines of credit 
and overdraft protection.  Several loans are unsecured, which carry a higher risk of loss.

Automobile  -  The  Company  primarily  finances  the  purchases  of  automobiles  indirectly  through  dealer  relationships  located 
throughout upstate New York and Vermont.  Most of these loans carry a fixed rate of interest with principal repayment terms typically 
ranging from three to seven years.  The majority of indirect consumer loans are underwritten on a secured basis using the underlying 
collateral being financed.

Residential Real Estate Mortgages - Residential real estate loans consist primarily of loans secured by first or second mortgages 
on  primary  residences.    We  originate  adjustable-rate  and  fixed-rate  one-to-four-family  residential  real  estate  loans  for  the 
construction,  purchase  or  refinancing  of  a  mortgage.    These  loans  are  collateralized  primarily  by  owner-occupied  properties 
generally located in the Company’s market area.  Loans on one-to-four-family residential real estate are generally originated in 
amounts of no more than 85% of the purchase price or appraised value (whichever is lower), or have private mortgage insurance.  
The Company’s underwriting analysis for residential mortgage loans typically includes credit verification, independent appraisals, 
and  a  review  of  the  borrower’s  financial  condition.    Mortgage  title  insurance  and  hazard  insurance  are  normally  required.  
Construction loans have a unique risk, because they are secured by an incomplete dwelling.  This risk is reduced through periodic 
site inspections, including one at each loan draw period.  In addition, the Company offers fixed home equity loans as well as home 
equity lines of credit to consumers to finance home improvements, debt consolidation, education and other uses.  Our policy allows 
for a maximum loan to value ratio of 80%.  The Company originates home equity lines of credit and second mortgage loans (loans 
secured by a second junior lien position on one-to-four-family residential real estate).  Risk is generally reduced through underwriting 
criteria, which include credit verification, appraisals, a review of the borrower's financial condition and personal cash flows.  A 
security interest, with title insurance when necessary, is taken in the underlying real estate. 

Allowance for Loan Losses

The following table presents a rollforward of the allowance for loan losses and other information pertaining to the allowance 

Allowance for Loan Losses

Commercial

Commercial

Other

Commercial Construction Real Estate

Consumer

Automobile

Residential

Unallocated

Total

for loan losses:  

Rollfoward of the
Allowance for Loan
Losses for the Year
Ended:

December 31, 2012 $

2,344

$

601

$

3,050

$

304

$

4,536

$

3,405

$

1,058

$

15,298

Charge-offs

Recoveries

Provision

(926)
88

380

—

—
(184)

(11)

—

506

(28)
3

(7)

(431)
256
(155)

(15)
—
(364)

—

—

24

(1,411)
347

200

December 31, 2013 $

1,886

$

417

$

3,545

$

272

$

4,206

$

3,026

$

1,082

$

14,434

December 31, 2011 $

1,927

$

602

$

3,136

$

350

$

4,496

$

3,414

$

1,078

$

15,003

Charge-offs

Recoveries

Provision

(90)
23

484

—

—

(1)

(206)
—

120

(52)
9

(3)

(401)
200

241

(33)
—

24

—

—
(20)

(782)
232

845

December 31, 2012 $

2,344

$

601

$

3,050

$

304

$

4,536

$

3,405

$

1,058

$

15,298

December 31, 2010 $

2,037

$

135

$

2,993

$

328

$

4,760

$

3,163

$

1,273

$

14,689

Charge-offs

Recoveries

Provision

(105)
17

(22)

—

—

467

—

—

143

(42)
28

36

(480)
198

18

(147)
—
398

—

—
(195)

(774)
243

845

December 31, 2011 $

1,927

$

602

$

3,136

$

350

$

4,496

$

3,414

$

1,078

$

15,003

71

 
Allowance for Loan Losses

Commercial

Commercial

Other

Commercial Construction Real Estate

Consumer

Automobile

Residential

Unallocated

Total

$

— $

— $

— $

— $

— $

— $

— $

—

$

1,886

$

417

$

3,545

$

272

$

4,206

$

3,026

$

1,082

$

14,434

$

221

$

— $

1,785

$

— $

173

$

2,309

$

— $

4,488

$

87,672

$

27,815

$

286,334

$

7,649

$

394,031

$

458,483

$

— $ 1,261,984

$

853

$

— $

— $

— $

— $

— $

— $

853

$

1,491

$

601

$

3,050

$

304

$

4,536

$

3,405

$

1,058

$

14,445

$

1,432

$

— $

2,528

$

— $

203

$

1,090

$

— $

5,253

$

104,104

$

29,149

$

242,649

$

6,684

$

348,897

$

435,605

$

— $ 1,167,088

December 31, 2013

Allowance for loan
losses - Loans
Individually
Evaluated for
Impairment
Allowance for loan
losses - Loans
Collectively
Evaluated for
Impairment

Ending Loan
Balance -
Individually
Evaluated for
Impairment

Ending Loan
Balance -
Collectively
Evaluated for
Impairment

December 31, 2012

Allowance for loan
losses - Loans
Individually
Evaluated for
Impairment

Allowance for loan
losses - Loans
Collectively
Evaluated for
Impairment

Ending Loan
Balance -
Individually
Evaluated for
Impairment

Ending Loan
Balance -
Collectively
Evaluated for
Impairment

Through the provision for loan losses, an allowance for loan losses is maintained that reflects our best estimate of the inherent 
risk of loss in the Company’s loan portfolio as of the balance sheet date.  Additions are made to the allowance for loan losses 
through a periodic provision for loan losses.  Actual loan losses are charged against the allowance for loan losses when loans are 
deemed uncollectible and recoveries of amounts previously charged off are recorded as credits to the allowance for loan losses.
Our loan officers and risk managers meet at least quarterly to discuss and review the conditions and risks associated with 
certain criticized and classified commercial-related relationships.  In addition, our independent internal loan review department 
performs periodic reviews of the credit quality indicators on  individual loans in our commercial loan portfolio.
  We use a two-step process to determine the provision for loan losses and the amount of the allowance for loan losses.  We 
measure impairment on our impaired loans on a quarterly basis.  Our impaired loans are generally nonaccrual loans over $250 
thousand and all troubled debt restructured loans.  Our impaired loans are generally considered to be collateral dependent with 
the specific reserve, if any, determined based on the value of the collateral less estimated costs to sell.

The remainder of the portfolio is evaluated on a pooled basis, as described below.  For each homogeneous loan pool, we 
estimate a total loss factor based on the historical net loss rates adjusted for applicable qualitative factors.  We update the total 
loss factors assigned to each loan category on a quarterly basis.  For the commercial, commercial construction, and commercial 
real estate categories, we further segregate the loan categories by credit risk profile (pools of loans graded pass, special mention 
and accruing substandard).  Additional description of the credit risk classifications is detailed in the Credit Quality Indicators section 
of this note.
  We determine the historical net loss rate for each loan category using a trailing three-year net charge-off average.  While 
historical net loss experience provides a reasonable starting point for our analysis, historical net losses, or even recent trends in 
net  losses,  do  not  by  themselves  form  a  sufficient  basis  to  determine  the  appropriate  level  of  the  allowance  for  loan  losses.  
Therefore, we also consider and adjust historical net loss factors for qualitative factors that impact the inherent risk of loss associated 
with our loan categories within our total loan portfolio.  These include:

72

 
 
 
 
 
•  Changes in the volume and severity of past due, nonaccrual and adversely classified loans
•  Changes in the nature and volume of the portfolio and in the terms of loans
•  Changes in the value of the underlying collateral for collateral dependent loans
•  Changes in lending policies and procedures, including changes in underwriting standards and collection, charge-off, 

and recovery practices not considered elsewhere in estimating credit losses

•  Changes in the quality of the loan review system
•  Changes in the experience, ability, and depth of lending management and other relevant staff
•  Changes in international, national, regional, and local economic and business conditions and developments that affect 

• 
• 

the collectibility of the portfolio
The existence and effect of any concentrations of credit, and changes in the level of such concentrations
The effect of other external factors such as competition and legal and regulatory requirements on the level of 
estimated credit losses in the existing portfolio or pool

  While not a significant part of the allowance for loan losses methodology, we also maintain an unallocated portion of the total 
allowance for loan losses related to the overall level of imprecision inherent in the estimation of the appropriate level of allowance 
for loan losses.

Loan Credit Quality Indicators

The following table presents the credit quality indicators by loan category at December 31, 2013 and December 31, 2012:

Loan Credit Quality Indicators

Commercial
Commercial Construction

Commercial
Real Estate

Other
Consumer

Automobile Residential

Total

$

$

December 31, 2013

Credit Risk Profile by
Creditworthiness Category:

Satisfactory
Special Mention
Substandard
Doubtful

Credit Risk Profile Based on
Payment Activity:

Performing
Nonperforming

December 31, 2012

Credit Risk Profile by
Creditworthiness Category:

Satisfactory
Special Mention
Substandard
Doubtful

Credit Risk Profile Based on
Payment Activity:

Performing
Nonperforming

$

79,966
204
7,723
—

$

27,815
—
—
—

267,612
634
19,873
—

$ 375,393
838
27,596
—

$

7,649
—

$ 393,985
219

$ 456,308
4,484

857,942
4,703

$

97,085
192
6,872
1,387

$

27,913
—
1,236
—

225,312
1,419
18,446
—

$ 350,310
1,611
26,554
1,387

$

6,683
1

$ 348,676
424

$ 433,922
2,773

$ 789,281
3,198

For the purposes of the table above, nonperforming automobile, residential and other consumer loans are those loans on 

nonaccrual status or are 90 days or more past due and still accruing interest.

For the allowance calculation, we use an internally developed system of five credit quality indicators to rate the credit worthiness 

of each commercial loan defined as follows: 

1) Satisfactory - "Satisfactory" borrowers have acceptable financial condition with satisfactory record of earnings and 
sufficient historical and projected cash flow to service the debt.  Borrowers have satisfactory repayment histories and primary 
and secondary sources of repayment can be clearly identified; 

73

 
 
 
2) Special Mention - Loans in this category have potential weaknesses that deserve management’s close attention.  If 
left uncorrected, these potential weaknesses may result in deterioration of the repayment prospects for the asset or in the 
institution’s credit position at some future date.  "Special mention" assets are not adversely classified and do not expose 
an institution to sufficient risk to warrant adverse classification.  Loans which might be assigned this credit quality indicator 
include loans to borrowers with deteriorating financial strength and/or earnings record and loans with potential for problems 
due to weakening economic or market conditions; 

3) Substandard - Loans classified as “substandard” are inadequately protected by the current sound net worth or paying 
capacity of the borrower or the collateral pledged, if any.  Loans in this category have well defined weaknesses that jeopardize 
the repayment.  They are characterized by the distinct possibility that the bank will sustain some loss if the deficiencies are 
not corrected.  “Substandard” loans may include loans which are likely to require liquidation of collateral to effect repayment, 
and other loans where character or ability to repay has become suspect. Loss potential, while existing in the aggregate 
amount of substandard assets, does not have to exist in individual assets classified substandard; 

4) Doubtful - Loans classified as “doubtful” have all of the weaknesses inherent in those classified as “substandard” 
with the added characteristic that the weaknesses make collection or liquidation in full, on the basis of current existing facts, 
conditions, and values highly questionable and improbable.  Although possibility of loss is extremely high, classification of 
these loans as “loss” has been deferred due to specific pending factors or events which may strengthen the value (i.e. 
possibility of additional collateral, injection of capital, collateral liquidation, debt restructure, economic recovery, etc).  Loans 
classified as “doubtful” need to be placed on non-accrual; and 

5)  Loss  -  Loans  classified  as  “loss”  are  considered  uncollectible  and  of  such  little  value  that  their  continuance  as 
bankable assets is not warranted.  As of the date of the balance sheet, all loans in this category have been charged-off to 
the allowance for loan losses.  

Commercial loans are generally evaluated on an annual basis depending on the size and complexity of the loan relationship, 
unless the credit related quality indicator falls to a level of "special mention" or below, when the loan is evaluated quarterly.  The 
credit quality indicator is one of the factors used in assessing the level of inherent risk of loss in our commercial related loan 
portfolios.

74

 
 
Impaired Loans

The following table presents information on impaired loans based on whether the impaired loan has a recorded allowance 

or no recorded allowance:

Impaired Loans

Commercial
Commercial Construction

Commercial
Real Estate

Other
Consumer

Automobile Residential

Total

December 31, 2013
Recorded Investment:
With No Related Allowance
With a Related Allowance
Unpaid Principal Balance:
With No Related Allowance
With a Related Allowance

December 31, 2012
Recorded Investment:
With No Related Allowance
With a Related Allowance
Unpaid Principal Balance:
With No Related Allowance
With a Related Allowance

For the Year-To-Date Period
Ended:

December 31, 2013
Average Recorded Balance:
With No Related Allowance
With a Related Allowance
Interest Income Recognized:
With No Related Allowance
With a Related Allowance
Cash Basis Income:
With No Related Allowance
With a Related Allowance

December 31, 2012
Average Recorded Balance:
With No Related Allowance
With a Related Allowance
Interest Income Recognized:
With No Related Allowance
With a Related Allowance
Cash Basis Income:
With No Related Allowance
With a Related Allowance

December 31, 2011
Average Recorded Balance:
With No Related Allowance
Interest Income Recognized:
With No Related Allowance
Cash Basis Income:
With No Related Allowance

$

$

$

$

$

$

$

$

$

$

$

$

$

221
—

221
—

45
1,387

45
1,387

133
694

4
—

—
—

56
694

6
—

—
—

40

6

—

$

$

$

$

$

$

$

$

$

$

$

$

$

—
—

—
—

—
—

—
—

—
—

—
—

—
—

—
—

—
—

—
—

—

—

—

$

$

$

$

$

$

$

$

$

$

$

$

$

1,785
—

1,785
—

2,528
—

2,695
—

2,157
—

—
—

—
—

2,241
—

64
—

64
—

1,993

42

42

$

$

$

$

$

$

$

$

$

$

$

$

$

—
—

—
—

—
—

—
—

—
—

—
—

—
—

—
—

—
—

—
—

5

—

—

$

$

$

$

$

$

$

$

$

$

$

$

$

173
—

173
—

203
—

203
—

$

$

2,309
—

2,309
—

$ 4,488
—

$ 4,488
—

$ 1,090
—

$ 3,866
$ 1,387

$ 1,090
—

$ 4,033
$ 1,387

188
—

$ 1,700
—

$ 4,178
694

$

$

9
—

—
—

$

$

8
—

—
—

21
—

—
—

236
—

$ 1,599
—

$ 4,132
694
$

$

$

12
—

—
—

9
—

—
—

$
$

$
$

91
—

64
—

274

$ 1,328

$ 3,640

19

—

$

$

7

—

$

$

74

42

 At December 31, 2013 and December 31, 2012, all impaired loans were considered to be collateral dependent and were 
therefore evaluated for impairment based on the fair value of collateral less estimated cost to sell.   There was no allowance for 
loan losses allocated to impaired loans at December 31, 2013.  Interest income recognized in the table above, represents income 
earned after the loans became impaired and includes restructured loans in compliance with their modified terms and nonaccrual 
loans where we have recognized interest income on a cash basis.

75

 
Loans Modified in Trouble Debt Restructurings

The following table presents information on loans modified in trouble debt restructurings during the periods indicated:

Loans Modified in Trouble Debt Restructurings During the Period

Commercial
Commercial Construction

Commercial
Real Estate

Other
Consumer

Automobile Residential

Total

For the Year Ended:

December 31, 2013
Number of Loans

Pre-Modification Outstanding
Recorded Investment

Post-Modification Outstanding
Recorded Investment

Subsequent Default, Number
of Contracts

Subsequent Default, Recorded
Investment

Commitments to lend
additional funds to modified
loans

December 31, 2012
Number of Loans
Pre-Modification Outstanding
Recorded Investment

Post-Modification Outstanding
Recorded Investment

Subsequent Default, Number
of Contracts

Subsequent Default, Recorded
Investment

Commitments to lend
additional funds to modified
loans

December 31, 2011
Number of Loans
Pre-Modification Outstanding
Recorded Investment

Post-Modification Outstanding
Recorded Investment

Subsequent Default, Number
of Contracts

Subsequent Default, Recorded
Investment

Commitments to lend
additional funds to modified
loans

$

$

$

$

$

$

$

$

$

$

$

$

1

169

200

—

—

—

—

—

—

—

—

—

1

63

63

—

—

—

$

$

$

$

$

$

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

2

47

47

—

—

—

1

917

917

—

—

—

$

$

$

$

$

$

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

$

$

$

$

$

$

9

88

88

—

—

—

17

160

160

—

—

—

14

121

121

—

—

—

$

$

$

$

$

$

—

—

—

—

—

—

—

—

—

—

—

—

1

$

$

$

$

10

257

288

—

—

—

19

207

207

—

—

—

17

242

$ 1,343

242

$ 1,343

—

—

—

—

—

—

In general, loans requiring modification are restructured to accommodate the projected cash-flows of the borrower.  Such 
modifications may involve a reduction of the interest rate, a significant deferral of payments or forgiveness of a portion of the 
outstanding principal balance.  As indicated in the table above, no loans modified during the preceding twelve months subsequently 
defaulted as of December 31, 2013 or December 31, 2012.  

76

 
Schedule of Supplemental Loan Information

Supplemental Information:
Unamortized deferred loan origination costs, net of deferred loan
  origination fees, included in the above balances
Overdrawn deposit accounts, included in the above balances
Pledged loans secured by one-to-four family residential mortgages
  under a blanket collateral agreement to secure borrowings from 
  the Federal Home Loan Bank of New York

Residential real estate loans serviced for Freddie Mac, not included
   in the balances above
Loans held for sale at period-end, included in the above balances
Loans to Related Parties:  

Balance at beginning of year
Adjustment due to change in composition of related parties
New loans and renewals, during the year
Repayments, during the year
Balance at end of year

2013

2012

$

2,152
501

$

1,571
690

270,372

133,709

156,593
64

134,688
2,801

$ 17,447
(8,819)
2,253
(3,112)
7,769

$

$ 15,772
45
5,939
(4,309)
$ 17,447

Note 6: 

PREMISES AND EQUIPMENT (In Thousands)

A summary of premises and equipment at December 31, 2013 and 2012 is presented below:

Land and Bank Premises
Equipment, Furniture and Fixtures
Leasehold Improvements

Total Cost

Accumulated Depreciation and Amortization

Net Premises and Equipment

2013

2012

$

$

35,114
20,851
1,190
57,155
(28,001)
29,154

$

$

33,908
20,123
957
54,988
(26,091)
28,897

Amounts charged to expense for depreciation totaled $1,928, $1,521 and $1,382 in 2013, 2012 and 2011, respectively. 

77

 
Note 7: 

OTHER INTANGIBLE ASSETS (In Thousands)

The following table presents information on Arrow’s intangible assets (other than goodwill) as of December 31, 2013, 2012 and 

2011:

Gross Carrying Amount, December 31, 2013
Accumulated Amortization
Net Carrying Amount, December 31, 2013

Gross Carrying Amount, December 31, 2012
Accumulated Amortization
Net Carrying Amount, December 31, 2012

Rollforward of Intangible Assets:
Balance, December 31, 2010
Intangible Assets Acquired
Amortization of Intangible Assets
Balance, December 31, 2011
Intangible Assets Acquired
Amortization of Intangible Assets
Balance, December 31, 2012
Intangible Assets Acquired
Amortization of Intangible Assets
Balance, December 31, 2013

Depositor
Intangibles1
2,247
$
(2,186)
61

$

$

$

$

$

2,247
(2,094)
153

460
—
(174)
286
—
(133)
153
—
(92)
61

Mortgage
Servicing
Rights2

$

$

$

$

$

$

1,582
(622)
960

1,251
(392)
859

371
339
(111)
599
417
(157)
859
331
(230)
960

Customer 
Intangibles1
4,451
$
(1,332)
3,119

$

$

$

$

$

4,451
(971)
3,480

627
3,573
(336)
3,864
—
(384)
3,480
—
(361)
3,119

Total  

8,280
(4,140)
4,140

7,949
(3,457)
4,492

1,458
3,912
(621)
4,749
417
(674)
4,492
331
(683)
4,140

$

$

$

$

$

$

1 Amortization of depositor intangibles and customer intangibles are reported in the consolidated statements of income as a component of other 
operating expense.
2 Amortization of mortgage servicing rights is reported in the consolidated statements of income as a reduction of mortgage servicing fee income, 
which is included with fees for other services to customers.

 The following table presents the remaining estimated annual amortization expense for Arrow's intangible assets as of 

December 31, 2013:

Estimated Annual Amortization Expense:

2014
2015
2016
2017
2018
Later Years
Total

Depositor
Intangibles1

Mortgage
Servicing
Rights2

Customer 
Intangibles1

Total

$

$

51
10
—
—
—
—
61

$

$

253
230
209
150
96
22
960

$

$

337
319
301
281
263
1,618
3,119

$ 641
559
510
431
359
1,640
$ 4,140

1 Amortization of depositor intangibles and customer intangibles are reported in the consolidated statements of income as a component of other 
operating expense.
2 Amortization of mortgage servicing rights is reported in the consolidated statements of income as a reduction of mortgage servicing fee income, 
which is included with fees for other services to customers.

78

Note 8: 

GUARANTEES (Dollars In Thousands)

The following table presents the notional amount and fair value of Arrow's off-balance sheet commitments to extend credit 

and commitments under standby letters of credit as of December 31, 2013 and 2012:

Balance at December 31,
Notional Amount:
Commitments to Extend Credit
Standby Letters of Credit
Fair Value:
Commitments to Extend Credit
Standby Letters of Credit

2013

2012

$ 237,940
3,345

$ 198,405
10,929

$

— $
65

—
120

Arrow is party to financial instruments with off-balance sheet risk in the normal course of business to meet the financing needs 
of its customers.  These financial instruments include commitments to extend credit and standby letters of credit.  Commitments 
to extend credit include home equity lines of credit, commitments for residential and commercial construction loans and other 
personal and commercial lines of credit.  Those instruments involve, to varying degrees, elements of credit and interest rate risk 
in excess of the amount recognized in the consolidated balance sheets.  The contract or notional amounts of those instruments 
reflect the extent of the involvement Arrow has in particular classes of financial instruments.

Arrow's exposure to credit loss in the event of nonperformance by the other party to the financial instrument for commitments 
to extend credit and standby letters of credit is represented by the contractual notional amount of those instruments.  Arrow uses 
the same credit policies in making commitments and conditional obligations as it does for on-balance sheet instruments.

Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established 
in the contract.  Commitments generally have fixed expiration dates or other termination clauses and may require payment of a 
fee.  Since many of the commitments are expected to expire without being drawn upon, the total commitment amounts do not 
necessarily represent future cash requirements.  Arrow evaluates each customer's creditworthiness on a case-by-case basis.  Home 
equity lines of credit are secured by residential real estate.  Construction lines of credit are secured by underlying real estate.  For 
other  lines  of  credit,  the  amount  of  collateral  obtained,  if  deemed  necessary  by Arrow  upon  extension  of  credit,  is  based  on 
management's credit evaluation of the counterparty.  Collateral held varies, but may include accounts receivable, inventory, property, 
plant and equipment, and income-producing commercial properties.  Most of the commitments are variable rate instruments.

Arrow does not issue any guarantees that would require liability-recognition or disclosure, other than its standby letters of 

credit.

Arrow has issued conditional commitments in the form of standby letters of credit to guarantee payment on behalf of a customer 
and guarantee the performance of a customer to a third party.  Standby letters of credit generally arise in connection with lending 
relationships. The credit risk involved in issuing these instruments is essentially the same as that involved in extending loans to 
customers. Contingent obligations under standby letters of credit at December 31, 2013 and 2012 represent the maximum potential 
future payments Arrow could be required to make.  Typically, these instruments have terms of 12 months or less and expire unused; 
therefore, the total amounts do not necessarily represent future cash requirements.  Each customer is evaluated individually for 
creditworthiness under the same underwriting standards used for commitments to extend credit and on-balance sheet instruments. 
 Company policies governing loan collateral apply to standby letters of credit at the time of credit extension.  Loan-to-value ratios 
will generally range from 50% for movable assets, such as inventory, to 100% for liquid assets, such as bank CD's.  Fees for standby 
letters of credit range from 1% to 3% of the notional amount.  Fees are collected upfront and amortized over the life of the commitment. 
The carrying amount and fair value of Arrow's standby letters of credit at December 31, 2013 and 2012 were insignificant.  The fair 
value of standby letters of credit is based on the fees currently charged for similar agreements or the cost to terminate the arrangement 
with the counterparties.

The fair value of commitments to extend credit is determined by estimating the fees to enter into similar agreements, taking 
into account the remaining terms and present creditworthiness of the counterparties, and for fixed rate loan commitments, the 
difference between the current and committed interest rates.  Arrow provides several types of commercial lines of credit and standby 
letters of credit to its commercial customers.  The pricing of these services is not isolated as Arrow considers the customer's complete 
deposit and borrowing relationship in pricing individual products and services.  The commitments to extend credit also include 
commitments under home equity lines of credit, for which Arrow charges no fee.  The carrying value and fair value of commitments 
to extend credit are not material and Arrow does not expect to incur any material loss as a result of these commitments.

In the normal course of business, Arrow and its subsidiary banks become involved in a variety of routine legal proceedings. 
 At present, there are no legal proceedings pending or threatened, which in the opinion of management and counsel, would result 
in a material loss to Arrow.

79

Note 9: 

TIME DEPOSITS (Dollars In Thousands)

The following summarizes the contractual maturities of time deposits during years subsequent to December 31, 2013:

Year of Maturity
2014
2015
2016
2017
2018
2019 and Beyond
Total

$

$

Total Time
Deposits

163,032
31,277
17,450
18,418
13,076
3,974
247,227

Note 10: 

DEBT (Dollars in Thousands)

Schedule of Short-Term Borrowings:

Balances at December 31:
Overnight Advances from the Federal Home Loan Bank of New York
Securities Sold Under Agreements to Repurchase

Total Short-Term Borrowings

Maximum Borrowing Capacity at December 31:
Federal Funds Purchased
Overnight Advances from the Federal Home Loan Bank of New York
Federal Reserve Bank of New York

2013

2012

$

$

$

53,000
11,777
64,777

30,000
214,000
302,000

$

$

$

29,000
12,678
41,678

30,000
90,000
268,000

Securities  sold  under  agreements  to  repurchase  mature  in  one  day.   Arrow  maintains  effective  control  over  the  securities 

underlying the agreements.  

Arrow's subsidiary banks have in place unsecured federal funds lines of credit with three correspondent banks.  As a member 
of the FHLBNY, we participate in the advance program which allows for overnight  and term advances up to the limit of pledged 
collateral, including FHLBNY stock, mortgage-backed securities and residential real estate loans (see Note 4. "Investment Securities" 
and Note 5. "Loans").  Our investment in FHLBNY stock is proportional to the total of our overnight and term advances (see the 
Schedule of Federal Reserve Bank and Federal Home Loan Bank Stock in Note 4. "Investment Securities").  Our bank subsidiaries 
have also established borrowing facilities with the Federal Reserve Bank of New York for potential “discount window” advances, 
pledging certain consumer loans as collateral (see Note 5. "Loans"). 

Long Term Debt - FHLBNY Term Advances

     In addition to overnight advances, Arrow also borrows longer-term funds from the FHLBNY.  Certain borrowings are in the form 
of “convertible advances.”  These advances have a set final maturity, but are callable by the FHLBNY at certain dates beginning 
no earlier than one year from the issuance date.  If the advances are called, Arrow may elect to have the funds replaced by the 
FHLBNY at the then prevailing market rate of interest.     

Maturity Schedule of FHBLNY Term Advances:

Balances

Weighted Average Rate

Final Maturity
First Year
Second Year
Third Year

Total

2013

10,000
10,000
—
20,000

$

$

2012
10,000
10,000
10,000
30,000

$

$

2013

2012

1.43%
3.88%
—%
2.66%

1.65%
1.43%
3.88%
2.32%

80

Long Term Debt - Guaranteed Preferred Beneficial Interests in Corporation's Junior Subordinated Debentures

During 2013, there were outstanding two classes of financial instruments issued by two separate subsidiary business trusts 
of Arrow, identified as “Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts” on the Consolidated Balance 
Sheets and the Consolidated Statements of Income.

The first of the two classes of trust-issued instruments outstanding at year-end was issued by Arrow Capital Statutory Trust II 
("ACST II"),  a  Delaware  business  trust  established  on  July 16,  2003,  upon  the  filing  of  a  certificate  of  trust  with  the  Delaware 
Secretary of State.  In July 2003, ACST II issued all of its voting (common) stock to Arrow and issued and sold to an unaffiliated 
purchaser 30-year guaranteed preferred beneficial interests in the trust's assets ("ACST II trust preferred securities").  The rate on 
the securities is variable, adjusting quarterly to the 3-month LIBOR plus 3.15%.  ACST II used the proceeds of the sale of its trust 
preferred securities to purchase an identical amount of junior subordinated debentures issued by Arrow that bear an interest rate 
identical at all times to the rate payable on the ACST II trust preferred securities.  The ACST II trust preferred securities became 
redeemable after July 23, 2008 and mature on July 23, 2033.

The second of the two classes of trust-issued instruments outstanding at year-end was issued by Arrow Capital Statutory 
Trust III ("ACST III"), a Delaware business trust established on December 23, 2004, upon the filing of a certificate of trust with the 
Delaware Secretary of State. On December 28, 2004, the ACST III issued all of its voting (common) stock to Arrow and issued and 
sold to an unaffiliated purchaser 30-year guaranteed preferred beneficial interests in the trust's assets ("ACST III").  The rate on 
the ACST III trust preferred securities is a variable rate, adjusted quarterly, equal to the 3-month LIBOR plus 2.00%.  ACST III used 
the proceeds of the sale of its trust preferred securities to purchase an identical amount of junior subordinated debentures issued 
by Arrow that bear an interest rate identical at all times to the rate payable on the ACST III trust preferred securities.  The ACST III 
trust preferred securities became redeemable on or after March 31, 2010 and mature on December 28, 2034.

The primary assets of the two subsidiary trusts having trust preferred securities outstanding at year-end, ACST II and ACST 
III (the “Trusts”), are Arrow's junior subordinated debentures discussed above, and the sole revenues of the Trusts are payments 
received by them from Arrow with respect to the junior subordinated debentures.  The trust preferred securities issued by the Trusts 
are non-voting.  All common voting securities of the Trusts are owned by Arrow.  Arrow used the net proceeds from its sale of junior 
subordinated debentures to the Trusts, facilitated by the Trust’s sale of their trust preferred securities to the purchasers thereof, for 
general corporate purposes.  The trust preferred securities and underlying junior subordinated debentures, with associated expense 
that is tax deductible, qualify as Tier I capital under regulatory definitions.

Arrow's primary source of funds to pay interest on the debentures that are held by the Trusts are current dividends received 
by Arrow from its subsidiary banks.  Accordingly, Arrow's ability to make payments on the debentures, and the ability of the Trusts 
to make payments on their trust preferred securities, are dependent upon the continuing ability of Arrow's subsidiary banks to pay 
dividends  to Arrow.   Since  the  trust  preferred  securities  issued  by  the  subsidiary  trusts  and  the  underlying  junior  subordinated 
debentures issued by Arrow at December 31, 2013, 2012 and 2011 are classified as debt for financial statement purposes, the 
expense associated with these securities is recorded as interest expense in the consolidated statements of income for the three 
years.

Schedule of Guaranteed Preferred Beneficial Interests in Corporation's Junior Subordinated Debentures

ACST II
Balance at December 31,
Period-End Interest Rate

ACST III
Balance at December 31,
Period-End Interest Rate

2013

2012

$

10,000

$

10,000

3.40%

3.51%

$

10,000

$

10,000

2.25%

2.36%

81

Note 11: 

COMPREHENSIVE INCOME (Dollars In Thousands)

The following table presents the components of other comprehensive income for the years ended December 31, 2013, 2012 

and 2011:

Schedule of Comprehensive Income

2013

Net Unrealized Securities Holding
Gains Arising During the Period

Reclassification Adjustment for
Securities Gains Included in Net
Income
Net Retirement Plan Loss
Amortization of Net Retirement Plan
Actuarial Loss

Accretion of Net Retirement Plan
Prior Service Credit

Before-Tax
Amount

Tax
(Expense)
Benefit

Net-of-Tax
Amount

$

(4,843) $

1,918

$

(2,925)

(540)
10,640

214
(4,215)

1,513

(599)

2

(1)

(326)
6,425

914

1

  Other Comprehensive Income

$

6,772

$

(2,683) $

4,089

2012

Net Unrealized Securities Holding
Gains Arising During the Period

Reclassification Adjustment for
Securities Gains Included in Net
Income
Net Retirement Plan Loss
Net Retirement Plan Prior Service
Credit

Amortization of Net Retirement Plan
Actuarial Loss

Accretion of Net Retirement Plan
Prior Service Credit

$

(1,094) $

433

$

(661)

(865)
(2,218)

(405)

343
878

160

(522)
(1,340)

(245)

1,677

(664)

1,013

(20)

8

(12)

  Other Comprehensive Income

$

(2,925) $

1,158

$

(1,767)

2011

Net Unrealized Securities Holding
Gains Arising During the Period

Reclassification Adjustment for
Securities Gains Included in Net
Income

Net Retirement Plan Loss

Net Retirement Plan Prior Service
Credit

Amortization of Net Retirement Plan
Actuarial Loss

Accretion of Net Retirement Plan
Prior Service Credit

$

7,850

$

(3,109) $

4,741

(2,795)

(6,129)

(266)

996

(108)

1,107

2,428

105

(394)

43

(1,688)

(3,701)

(161)

602

(65)

(272)

  Other Comprehensive Income

$

(452) $

180

$

82

The following table presents the changes in accumulated other comprehensive income by component:

Changes in Accumulated Other Comprehensive Income (Loss) by Component (1)

Unrealized
Gains and
Losses on
Available-for-
Sale Securities

Defined Benefit Plan Items

Net Gain
(Loss)

Net Prior
Service
(Cost ) Credit

Total

For the Year-To-Date periods ended:

December 31, 2012
Other comprehensive income (loss) before
reclassifications

Amounts reclassified from accumulated other
comprehensive income (loss)
Net current-period other comprehensive income
December 31, 2013

December 31, 2011
Other comprehensive income (loss) before
reclassifications

Amounts reclassified from accumulated other
comprehensive income (loss)
Net current-period other comprehensive income
December 31, 2012

December 31, 2010
Other comprehensive income (loss) before
reclassifications

Amounts reclassified from accumulated other
comprehensive income (loss)

$

$

$

$

$

Net current-period other comprehensive income
December 31, 2011

$

5,625

$

(14,036)

$

(51)

$

(8,462)

(2,925)

6,425

(326)
(3,251)
2,374

6,808

(661)

(522)
(1,183)
5,625

3,755

4,741

(1,688)

3,053
6,808

$

$

$

$

$

914
7,339
(6,697)

(13,709)

(1,340)

1,013
(327)
(14,036)

(10,610)

(3,701)

602

(3,099)
(13,709)

$

$

$

$

$

—

1
1
(50)

206

(245)

(12)
(257)
(51)

432

(161)

(65)

(226)
206

$

$

$

$

$

3,500

589
4,089
(4,373)

(6,695)

(2,246)

479
(1,767)
(8,462)

(6,423)

879

(1,151)

(272)
(6,695)

(1) All amounts are net of tax.  Amounts in parentheses indicate debits.

83

 
The following table presents the reclassifications out of accumulated other comprehensive income:

Reclassifications Out of Accumulated Other Comprehensive Income (1)

Details about Accumulated Other
Comprehensive Income Components

For the Year-to-date periods ended:

December 31, 2013

Unrealized gains and losses on available-
for-sale securities

Amortization of defined benefit pension
items

Prior-service costs
Actuarial gains/(losses)

Total reclassifications for the period

December 31, 2012

Unrealized gains and losses on available-
for-sale securities

Amortization of defined benefit pension
items

Prior-service costs
Actuarial gains/(losses)

Total reclassifications for the period

Amounts Reclassified
from Accumulated Other
Comprehensive Income

Affected Line Item in the Statement
Where Net Income Is Presented

$

$

$

$

$

$

$

$

$

$

540
540
(214)
326

Gain on Securities Transactions, Net
Total before tax
Provision for Income Taxes
Net of tax

(2)

(2)

(2)
(1,513)
(1,515)
600
(915)

Salaries and Employee Benefits
Salaries and Employee Benefits
Total before tax
Provision for Income Taxes
Net of tax

(589)

Net of tax

865
865
(343)
522

Gain on Securities Transactions, Net
Total before tax
Provision for Income Taxes
Net of tax

(2)

(2)

20
(1,677)
(1,657)
656
(1,001)

Salaries and Employee Benefits
Salaries and Employee Benefits
Total before tax
Provision for Income Taxes
Net of tax

(479)

Net of tax

84

Reclassifications Out of Accumulated Other Comprehensive Income (1)

Details about Accumulated Other
Comprehensive Income Components

December 31, 2011

Unrealized gains and losses on available-
for-sale securities

Amortization of defined benefit pension
items

Prior-service costs
Actuarial gains/(losses)

Total reclassifications for the period

Amounts Reclassified
from Accumulated Other
Comprehensive Income

Affected Line Item in the Statement
Where Net Income Is Presented

$

$

$

$

$

2,795
2,795
(1,107)
1,688

Gain on Securities Transactions, Net
Total before tax
Provision for Income Taxes
Net of tax

(2)

(2)

108
(996)
(888)
351
(537)

Salaries and Employee Benefits
Salaries and Employee Benefits
Total before tax
Provision for Income Taxes
Net of tax

1,151

Net of tax

(1) Amounts in parentheses indicate debits to profit/loss.
(2) These accumulated other comprehensive income components are included in the computation of net periodic pension cost (see pension 
footnote for additional details).

85

Note 12: 

STOCK BASED COMPENSATION (Dollars In Thousands, Except Share and Per Share Amounts)

Arrow has established two stock based compensation plans: an Incentive and Non-qualified Stock Option Plan (Stock Option Plan) 
and an Employee Stock Ownership Plan (ESOP).  All share and per share data have been adjusted for the September 2013 2% stock 
dividend.

Stock Option Plan

Options may be granted at a price no less than the greater of the par value or fair market value of such shares on the date on which 

such option is granted, and generally expire ten years from the date of grant.  The options usually vest over a four-year period.

Roll Forward Schedule of Stock Option Plan by Shares and Weighted Average Exercise Prices

Roll Forward of Shares Outstanding:
Outstanding at January 1, 2013
Granted
Exercised
Forfeited
Outstanding at December 31, 2013

Exercisable at December 31, 2013
Vested and Expected to Vest

Roll Forward of Shares Outstanding - Weighted Average Exercise Price:
Outstanding at January 1, 2013
Granted
Exercised
Forfeited
Outstanding at December 31, 2013
Exercisable at December 31, 2013
Vested and Expected to Vest

Weighted Average Remaining Contractual Life (in years):
Outstanding at December 31, 2013
Exercisable at December 31, 2013
Vested and Expected to Vest

Aggregate Intrinsic Value:
Outstanding at December 31, 2013
Exercisable at December 31, 2013
Vested and Expected to Vest

Stock Option
Plans

451,210
10,200
(59,612)
(12,406)
389,392

269,758
119,634

$

$

22.67
23.80
21.02
24.71
22.89
22.29
24.25

5.57
4.68
7.58

1,429
1,152
277

Shares Available for Grant at Period-End

459,000

86

Schedule of Shares Authorized Under the Stock Option Plan by Exercise Price Range 

Exercise Price Ranges

$19.08 to
$19.87

$21.24 to
$22.27

$23.76 to
$23.80

$24.43

$25.77

Total

Outstanding Options at 
December 31, 2013

Number of Shares Outstanding

85,278

98,376

83,015

75,512

47,211

389,392

Weighted-Average Remaining
Contractual Life (in years)

4.73

5.11

7.34

8.05

0.97

Weighted-Average Exercise Price

$

19.64 $

21.95 $

23.77 $

24.43 $

25.77 $

5.57

22.89

Exercisable Options at 
December 31, 2013

Number of Shares Outstanding

85,278

81,150

36,391

19,728

47,211

269,758

Weighted-Average Remaining
Contractual Life (in years)

4.73

4.90

7.09

7.94

0.97

Weighted-Average Exercise Price

$

19.64 $

21.88 $

23.77 $

24.42 $

25.77 $

4.68

22.29

Schedule of Other Stock Option Plan Information

Shares Granted
Weighted Average Grant Date Information:
Fair Value of Options Granted

Fair Value Assumptions:
Dividend Yield
Expected Volatility
Risk Free Interest Rate
Expected Lives (in years)

Amount Expensed During the Year
Compensation Costs for Non-vested Awards Not Yet Recognized
Weighted Average Expected Vesting Period, In Years
Proceeds From Stock Options Exercised
Tax Benefits Related to Stock Options Exercised
Intrinsic Value of Stock Options Exercised

$

$

2013
10,200

2012
77,302

2011
79,994

$

5.46

$

5.89

$

6.00

4.20%
36.57%
1.31%
6.71

372
420
1.45

1,254
23
267

3.93%
37.43%
1.22%
6.46

424
737
1.71

2,105
68
2,434

$

$

4.00%
36.50%
2.54%
6.40

354
705
1.80

1,413
51
1,740

$

$

Employee Stock Ownership Plan

Arrow maintains an employee stock ownership plan (“ESOP”).  Substantially all employees of Arrow and its subsidiaries are eligible 
to participate upon satisfaction of applicable service requirements.  The ESOP borrowed funds from one of Arrow’s subsidiary banks to 
purchase outstanding shares of Arrow’s common stock.  The notes require annual payments of principal and interest through 2018.  As 
the debt is repaid, shares are released from collateral based on the proportion of debt paid to total debt outstanding for the year and 
allocated to active employees.  In addition, the Company makes additional cash contributions to the Plan each year.

Schedule of ESOP Compensation Expense

ESOP Compensation Expense

2013

2012

2011

$

600

$

550

$

550

As the debt is repaid, shares are released from collateral based on the proportion of debt paid to total debt outstanding for the year 

and allocated to active employees.  

Shares pledged as collateral are reported as unallocated ESOP shares in stockholders’ equity.  As shares are released from collateral, 
Arrow reports compensation expense equal to the current average market price of the shares, and the shares become outstanding for 
earnings per share computations.  The ESOP shares as of December 31, 2013 were as follows:

87

 
Schedule of Shares in ESOP Plan

ESOP Plan Shares:
Allocated Shares
Shares Released for Allocation During 2013
Unallocated Shares

Total ESOP Shares

2013
644,248
16,969
87,641
748,858

Market Value of Unallocated Shares

$

2,328

Note 13: 

RETIREMENT BENEFIT PLANS (Dollars in Thousands)

Arrow sponsors qualified and nonqualified defined benefit pension plans and other postretirement benefit plans for its employees. 
Arrow maintains a non-contributory pension plan, which covers substantially all employees.  Effective December 1, 2002, all active 
participants in the qualified defined benefit pension plan were given a one-time irrevocable election to continue participating in the 
traditional plan design, for which benefits were based on years of service and the participant’s final compensation (as defined), or 
to begin participating in the new cash balance plan design.  All employees who participate in the plan after December 1, 2002 
automatically participate in the cash balance plan design.  The interest credits under the cash balance plan are based on the 30-
year U.S. Treasury rate in effect for November of the prior year.  The service credits under the cash balance plan are equal to 6.0% 
of eligible salaries for employees who become participants on or after January 1, 2003.  For employees in the plan prior to January 
1, 2003, the service credits are scaled based on the age of the participant, and range from 6.0% to 12.0%.  The funding policy is 
to contribute up to the maximum amount that can be deducted for federal income tax purposes and to make all payments required 
under ERISA.  Arrow also maintains a supplemental non-qualified unfunded retirement plan to provide eligible employees of Arrow 
and its subsidiaries with benefits in excess of qualified plan limits imposed by federal tax law.

Arrow has multiple non-pension postretirement benefit plans.  The health care, dental and life insurance plans are contributory, 
with participants’ contributions adjusted annually.  Arrow’s policy is to fund the cost of postretirement benefits based on the current 
cost of the underlying policies.  However, the health care plan provision for automatic increases of Company contributions each 
year is based on the increase in inflation and is limited to a maximum of 5%.  

The following tables set forth changes in the plans’ benefit obligations (projected benefit obligation for pension benefits and 
accumulated benefit obligation for postretirement benefits) and changes in the plans’ assets and the funded status of the pension 
plans and other postretirement benefit plan at December 31:

Schedule of Defined Benefit Plan Disclosures

Defined Benefit Plan Funded Status

December 31, 2013
Fair Value of Plan Assets
Benefit Obligation

Funded Status of Plan

December 31, 2012
Fair Value of Plan Assets
Benefit Obligation

Funded Status of Plan

Change in Benefit Obligation

Benefit Obligation, at January 1, 2013
Service Cost
Interest Cost
Plan Participants' Contributions
Amendments
Actuarial Gain

Benefits Paid

Benefit Obligation, at December 31, 2013

Employees' 
Pension 
Plan

Select
Executive
Retirement
Plan

Postretirement
Benefit
Plans

$

$

$

$

$

$

44,653
33,259
11,394

39,880
37,046
2,834

37,046
1,506
1,261
—
—
(3,820)

(2,734)
33,259

$

$

$

$

$

$

— $

4,459
(4,459)

$

— $

5,324
(5,324)

5,324
—
163
—
—
(555)

(473)
4,459

$

$

$

—
7,619
(7,619)

—
9,213
(9,213)

9,213
211
308
368
—
(1,648)

(833)
7,619

88

Schedule of Defined Benefit Plan Disclosures

Employees' 
Pension 
Plan

Select
Executive
Retirement
Plan

Postretirement
Benefit
Plans

Benefit Obligation, at January 1, 2012
Service Cost
Interest Cost
Plan Participants' Contributions
Amendments
Actuarial Loss
Benefits Paid

Benefit Obligation, at December 31, 2012

Change in Fair Value of Plan Assets

Fair Value of Plan Assets, at January 1, 2013
Actual Return on Plan Assets
Employer Contributions
Plan Participants' Contributions
Benefits Paid

Fair Value of Plan Assets, at December 31, 2013

Change in Fair Value of Plan Assets, continued
Fair Value of Plan Assets, at January 1, 2012
Actual Return on Plan Assets
Employer Contributions
Plan Participants' Contributions
Benefits Paid

Fair Value of Plan Assets, at December 31, 2012

Accumulated Benefit Obligation at December 31, 2013

Amounts Recognized in the Consolidated Balance Sheets

December 31, 2013
Prepaid Pension Asset
Accrued Benefit Liability

Net Benefit Recognized

December 31, 2012
Prepaid Pension Asset
Accrued Benefit Liability

Net Benefit Recognized

Amounts Recognized in Other Comprehensive Income (Loss)
For the Year Ended December 31, 2013

Net Unamortized Gain Arising During the Period
Net Prior Service Cost Arising During the Period
Amortization of Net Loss
Amortization of Prior Service (Cost) Credit
  Total Other Comprehensive (Loss) Income for Pension and
     Other Postretirement Benefit Plans

For the Year Ended December 31, 2012

Net Unamortized Loss Arising During the Period
Net Prior Service Cost Arising During the Period
Amortization of Net Loss
Amortization of Prior Service (Cost) Credit

  Total Other Comprehensive (Loss) Income for Pension and
     Other Postretirement Benefit Plans

89

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

35,047
1,467
1,436
—
—
2,857
(3,761)
37,046

39,880
7,507
—
—
(2,734)
44,653

39,206
4,435
—
—
(3,761)
39,880

32,886

11,394
—
11,394

2,834
—
2,834

(8,438)
—
(1,231)
(37)

4,529
87
190
—
405
441
(328)
5,324

$

$

— $
—
473
—
(473)

— $

— $
—
328
—
(328)

— $

8,556
202
338
348
—
491
(722)
9,213

—
—
465
368
(833)
—

—
—
374
348
(722)
—

4,459

$

7,619

—
(4,459)
(4,459)

—
(5,324)
(5,324)

(554)
—
(140)
(79)

$

$

$

—
(7,619)
(7,619)

—
(9,213)
(9,213)

(1,648)
—
(142)
114

(9,706)

$

(773)

$

(1,676)

$

1,286
—
(1,387)
(41)

$

441
405
(156)
(53)

(142)

$

637

$

491
—
(134)
114

471

Schedule of Defined Benefit Plan Disclosures

Employees' 
Pension 
Plan

Select
Executive
Retirement
Plan

Postretirement
Benefit
Plans

For the Year Ended December 31, 2011

Net Unamortized Loss Arising During the Period
Net Prior Service Cost Arising During the Period
Amortization of Net Loss
Amortization of Prior Service (Cost) Credit

  Total Other Comprehensive (Loss) Income for Pension and
     Other Postretirement Benefit Plans

Accumulated Other Comprehensive Income

December 31, 2013
Net Actuarial Loss
Prior Service (Credit) Cost

Total Accumulated Other Comprehensive Income, Before Tax

December 31, 2012
Net Actuarial Loss
Prior Service (Credit) Cost

Total Accumulated Other Comprehensive Income, Before Tax

Amounts that will be Amortized from Accumulated 
  Other Comprehensive Income the Next Year

Net Actuarial Loss
Prior Service (Credit) Cost

Net Periodic Benefit Cost

For the Year Ended December 31, 2013
Service Cost
Interest Cost
Expected Return on Plan Assets
Amortization of Prior Service (Credit) Cost
Amortization of Net Loss

Net Periodic Benefit Cost

For the Year Ended December 31, 2012
Service Cost
Interest Cost
Expected Return on Plan Assets
Amortization of Prior Service (Credit) Cost
Amortization of Net Loss

Net Periodic Benefit Cost

For the Year Ended December 31, 2011
Service Cost
Interest Cost
Expected Return on Plan Assets
Amortization of Prior Service (Credit) Cost
Amortization of Net Loss

Net Periodic Benefit Cost

Weighted-Average Assumptions Used in 
  Calculating Benefit Obligation

December 31, 2013
Discount Rate
Rate of Compensation Increase

$

$

$

$

$

$

$
$

$

$

$

$

$

$

$

5,474
191
(778)
(38)

$

151
75
(147)
32

4,849

$

111

$

8,357
(255)
8,102

18,026
(218)
17,808

345
(45)

1,506
1,261
(2,889)
37
1,232
1,147

1,467
1,436
(2,865)
41
1,387
1,466

1,353
1,598
(2,793)
38
778
974

$

$

$

$

$
$

$

$

$

$

$

$

1,674
642
2,316

2,368
721
3,089

90
72

$

$

$

$

$
$

— $

163
—
79
139
381

87
190
—
53
156
486

81
222
—
(32)
147
418

$

$

$

$

$

504
—
(71)
114

547

1,060
(305)
755

2,850
(419)
2,431

26
(114)

211
308
—
(114)
142
547

202
338
—
(114)
134
560

173
372
—
(114)
71
502

5.10%
3.50%

4.85%
3.50%

5.10%
3.50%

90

Schedule of Defined Benefit Plan Disclosures

Employees' 
Pension 
Plan

Select
Executive
Retirement
Plan

Postretirement
Benefit
Plans

Interest Rate Credit for Determining
  Projected Cash Balance Account
Interest Rate to Annuitize Cash
      Balance Account
Interest Rate to Convert Annuities To Actuarially 
  Equivalent Lump Sum Amounts

December 31, 2012
Discount Rate
Rate of Compensation Increase
Interest Rate Credit for Determining
  Projected Cash Balance Account
Interest Rate to Annuitize Cash
      Balance Account
Interest Rate to Convert Annuities To Actuarially 
  Equivalent Lump Sum Amounts

Weighted-Average Assumptions Used in 
  Calculating Net Periodic Benefit Cost

December 31, 2013
Discount Rate
Expected Long-Term Return on Plan Assets
Rate of Compensation Increase

Interest Rate Credit for Determining
      Projected Cash Balance Account

Interest Rate to Annuitize Cash
      Balance Account

Interest Rate to Convert AnnuitiesTo Actuarially 
  Equivalent Lump Sum Amounts

December 31, 2012
Discount Rate
Expected Long-Term Return on Plan Assets
Rate of Compensation Increase

Interest Rate Credit for Determining
      Projected Cash Balance Account

Interest Rate to Annuitize Cash
      Balance Account

Interest Rate to Convert AnnuitiesTo Actuarially 
  Equivalent Lump Sum Amounts

December 31, 2011
Discount Rate
Expected Long-Term Return on Plan Assets
Rate of Compensation Increase

Interest Rate Credit for Determining
      Projected Cash Balance Account

Interest Rate to Annuitize Cash
      Balance Account

Interest Rate to Convert AnnuitiesTo Actuarially 
  Equivalent Lump Sum Amounts

91

4.00%

5.25%

5.25%

3.55%
3.50%

3.00%

4.50%

4.50%

3.55%
7.50%
3.50%

3.00%

4.50%

4.50%

4.05%
7.50%
3.50%

3.25%

5.00%

5.00%

5.15%
7.50%
3.50%

4.25%

5.50%

5.50%

3.55%
3.50%

3.55%

3.50%

4.05%

3.50%

5.15%

3.50%

5.25%

3.15%
3.50%

4.50%

3.15%

3.50%

4.50%

4.05%

3.50%

5.00%

5.15%

3.50%

5.50%

Schedule of Defined Benefit Plan Disclosures
Information about Defined Benefit Plan Assets - Employees' Pension Plan

Fair Value Measurements Using:

Quoted Prices 
in Active Markets 
for Identical 
Assets 
(Level 1)

Significant 
Other 
Observable 
Inputs 
(Level 2)

Significant 
Unobservable 
Inputs 
(Level 3)

Total

Percent
of Total

Target
Allocation
Minimum

Target
Allocation
Maximum

$

7

$

— $

— $

7

—%

Asset Category
December 31, 2013
Cash
Interest-Bearing Money
Market Fund
Arrow Common Stock1
North Country Funds - 
Equity 2

Other Mutual Funds -
Equity

Total Equity Funds

North Country Funds - 
Fixed income 2

Other Mutual Funds -
Fixed Income

Total Fixed Income
Funds

  Total

December 31, 2012
Cash

Interest-Bearing Money
Market Fund
Arrow Common Stock

North Country Funds - 
Equity 2

Other Mutual Funds -
Equity

Total Equity Funds

North Country Funds - 
Fixed income 2

Other Mutual Funds -
Fixed Income

Total Fixed Income
Funds

3,941
4,291

17,419

14,338

31,757

4,309

348

4,657

—
—

—

—

—

—

—

—

—
—

—

—

—

—

—

—

3,941
4,291

8.8%
9.6%

17,419

39.1%

14,338

31,757

32.1%

71.2%

4,309

9.6%

348

0.8%

$

$

44,653

$

— $

— $ 44,653

100.0%

17

$

— $

— $

17

—%

5,236
4,197

13,043

11,160

24,203

4,236

1,991

6,227

—
—

—

—

—

—

—

—

—
—

—

—

—

—

—

—

5,236
4,197

13.1%
10.5%

13,043

32.8%

11,160

24,203

28.0%

60.8%

4,236

10.6%

1,991

5.0%

—%

—%
—%

15.0%

15.0%
10.0%

55.0%

85.0%

—%

—%
—%

15.0%

15.0%
10.0%

55.0%

85.0%

6,227

15.6%

10.0%

30.0%

  Total

$

39,880

$

— $

— $ 39,880

100.0%

1  Acquisition of Arrow Financial Corporation common stock was under 10% of the total fair value of the employee's pension plan assets at the time 
of acquisition.
2  The North Country Funds - Equity and the North Country Funds - Fixed Income are publicly traded mutual funds advised by Arrow's subsidiary, 
North Country Investment Advisers, Inc.

92

4,657

10.4%

10.0%

30.0%

Schedule of Defined Benefit Plan Disclosures

Expected Future Benefit Payments

2014
2015
2016
2017
2018
2019-2023

Estimated Contributions During 2014

Assumed Health Care Cost Trend Rates

December 31, 2013
Health Care Cost Trend
  Rate Assumed for Next Year

Rate to which the Cost Trend
  Rate is Assumed to Decline
  (the Ultimate Trend Rate)
Year that the Rate Reaches
   the Ultimate Trend Rate

December 31, 2012
Health Care Cost Trend
  Rate Assumed for Next Year
Rate to which the Cost Trend
  Rate is Assumed to Decline
  (the Ultimate Trend Rate)
Year that the Rate Reaches
   the Ultimate Trend Rate

Effect of a One-Percentage Point Change in Assumed 
  Health Care Cost Trend Rates

Effect of a One Percentage Point Increase on 
  Service and Interest Cost Components

Effect of a One Percentage Point Decrease on 
  Service and Interest Cost Components

Effect of a One Percentage Point Increase on 
  Accumulated Postretirement Benefit Obligation

Effect of a One Percentage Point Decrease on 
  Accumulated Postretirement Benefit Obligation

Fair Value of Plan Assets (Defined Benefit Plan):

Employees' 
Pension 
Plan

Select
Executive
Retirement
Plan

Postretirement
Benefit
Plans

$

$

$

3,068
2,047
2,344
2,252
2,165
12,516

$

452
440
416
402
388
1,699

— $

452

$

510
531
539
549
562
3,026

510

8.50%

5.00%

2021

9.00%

5.00%

2021

59

(49)

557

(478)

$

For information on fair value measurements, including descriptions of level 1, 2 and 3 of the fair value hierarchy and the valuation 

methods employed by Arrow, see Note 2 - “Summary of Significant Accounting Policies” and Note 17 - “Fair Values.”

The fair value of level 1 financial instruments in the table above are based on unadjusted, quoted market prices from exchanges 

in active markets. 

In accordance with ERISA guidelines, the Board authorized the purchase of Arrow common stock up to 10% of the fair market 

value of the plan's assets at the time of acquisition.  

93

Pension Plan Investment Policies and Strategies:

The  Company  maintains  a  non-contributory  pension  benefit  plan  covering  substantially  all  employees  for  the  purpose  of 
rewarding long and loyal service to the Company.  The pension assets are held in trust and are invested in a prudent manner for 
the exclusive purpose of providing benefits to participants.  The investment objective is to achieve an inflation-protected rate of 
return that meets the actuarial assumption which is used for funding purposes.  The investment strategy attempts to maximize the 
investment return on assets at a level of risk deemed appropriate by the Company while complying with ERISA and any applicable 
regulations and laws.  The investment strategy utilizes asset allocation as a principal determinant for establishing the risk/reward 
profile of the assets. Asset allocation ranges are established, periodically reviewed, and adjusted as funding levels, and participant 
benefit characteristics change. Active and passive investment management is employed to help enhance the risk/return profile of 
the assets.

The Plan’s assets are invested in a diversified portfolio of equity securities comprised of companies with small, mid, and large 
capitalizations.  Both domestic and international equities are allowed to provide further diversification and opportunity for return in 
potentially higher  growth economies  with  lower correlation  of returns.  Growth and value  styles of investment  are  employed  to 
increase the diversification and offer varying opportunities for appreciation.  The fixed income portion of the plan may be invested 
in U.S. dollar denominated debt securities that shall be rated within the top four ratings categories by nationally recognized ratings 
agencies.   The fixed income portion will be invested without regard to industry or sector based on analysis of each target security’s 
structural and repayment features, current pricing and trading opportunities as well as credit quality of the issuer.  Individual bonds 
with  ratings  that  fall  below  the  Plan’s  rating  requirements  will  be  sold  only  when  it  is  in  the  best  interests  of  the  Plan.   Hybrid 
investments, such as convertible bonds, may be used to provide growth characteristics while offering some protection to declining 
equity  markets  by  having  a  fixed  income  component.   Alternative  investments  such  as Treasury  Inflation  Protected  Securities, 
commodities, and REITs may be used to further enhance diversification while offering opportunities for return.  In accordance with 
ERISA guidelines, common stock of the Company may be purchased up to 10% of the fair market value of the Plan’s assets at the 
time of acquisition.  Derivative investments are prohibited in the plan.  

The return on assets assumption was developed through review of historical market returns, historical asset class volatility and 
correlations,  current  market  conditions,  the  Plan’s  past  experience,  and  expectations  on  potential  future  market  returns.  The 
assumption represents a long-term average view of the performance of the assets in the Plan, a return that may or may not be 
achieved during any one calendar year. The assumption is based on the return of the Plan using the historical 15 year return adjusted 
for the potential for lower than historical returns due to low interest rates, and an expected modest recovery in global economic 
growth as a result of the deep recession.    

Cash Flows - We were not required to make any contribution to our qualified pension plan in 2013.    Arrow makes contributions 

for its postretirement benefits in an amount equal to actual expenses for the year.  

Note 14: 

OTHER EXPENSES (Dollars In Thousands)

Other operating expenses included in the consolidated statements of income are as follows:

Computer Services
Legal and Other Professional Fees
Postage and Courier
Stationery and Printing
Advertising and Promotion
Telephone and Communications
Intangible Asset Amortization
All Other

Total Other Operating Expense

2013

$

3,261
1,823
1,046
905
879
804
452
3,486
$ 12,656

2012

$

2,263
1,962
1,040
975
831
808
518
3,243
$ 11,640

2011

$

1,654
1,972
1,088
891
853
981
510
3,095
$ 11,044

94

Note 15: 

INCOME TAXES (Dollars In Thousands)

The provision for income taxes is summarized below:

Current Tax Expense:

Federal
State

Total Current Tax Expense
Deferred Tax Expense (Benefit):

Federal
State

$

Total Deferred Tax Expense (Benefit)
Total Provision for Income Taxes

$

2013

7,933
852
8,785

172
122
294
9,079

2012

8,763
1,251
10,014

(290)
(63)
(353)
9,661

$

$

2011

6,726
816
7,542

1,775
397
2,172
9,714

$

$

The provisions for income taxes differed from the amounts computed by applying the U.S. Federal Income Tax Rate of 35% 

for 2013, 2012 and 2011 to pre-tax income as a result of the following:

Computed Tax Expense at Statutory Rate
Increase (Decrease) in Income Taxes Resulting From:

Tax-Exempt Income
Nondeductible Interest Expense
State Taxes, Net of Federal Income Tax Benefit
Other Items, Net

Total Provision for Income Taxes

$

2013

2012

2011

$

10,806

$

11,144

$

11,076

(2,238)
80
633
(202)
9,079

$

(2,132)
95
814
(260)
9,661

$

(2,199)
152
788
(103)
9,714

The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and deferred tax 

liabilities at December 31, 2013 and 2012 are presented below:

Deferred Tax Assets:

Allowance for Loan Losses
Pension and Deferred Compensation Plans
Pension Liability Included in Accumulated Other Comprehensive Income
Other

Total Gross Deferred Tax Assets
Valuation Allowance for Deferred Tax Assets

Total Gross Deferred Tax Assets, Net of Valuation Allowance

Deferred Tax Liabilities:

Pension Plans
Depreciation
Deferred Income

  Net Unrealized Gains on Securities Available-for-Sale Included in
     Accumulated Other Comprehensive Income

Goodwill

Total Gross Deferred Tax Liabilities

2013

2012

$

5,794
3,999
4,426
566
14,785
—
$ 14,785

$

6,105
4,140
9,241
608
20,094
—
$ 20,094

$

7,724
1,561
3,526

$

8,178
1,475
3,189

1,557
5,230
$ 19,598

3,690
5,225
$ 21,757

Management believes that the realization of the recognized net deferred tax assets at December 31, 2013 and 2012 is more 
likely than not, based on existing loss carryback ability, available tax planning strategies and expectations as to future taxable 
income. 

Interest and penalties are recorded as a component of the provision for income taxes, if any.  Tax years 2010 through 2013 

are subject to Federal and New York State examination.  

Note 16: 

 EARNINGS PER SHARE (In Thousands, Except Per Share Amounts)

The following table presents a reconciliation of the numerator and denominator used in the calculation of basic and diluted 
earnings per common share ("EPS") for each of the years in the three-year period ended December 31, 2013.  All share and per 
share amounts have been adjusted for the 2013 2% stock dividend.

95

  
Earnings Per Share

12/31/2013

Year-to-Date Period Ended:
12/31/2012

12/31/2011

Earnings Per Share - Basic:
Net Income
Weighted Average Shares - Basic
Earnings Per Share - Basic

Earnings Per Share - Diluted:
Net Income
Weighted Average Shares - Basic
Dilutive Average Shares Attributable to Stock Options
Weighted Average Shares - Diluted

$

$

$

$

$

$

21,795
12,296
1.77

21,795
12,296
31
12,327

$

$

$

22,179
12,247
1.81

22,179
12,247
10
12,257

Earnings Per Share - Diluted
Antidilutive Shares Excluded from the Calculation 
of Earnings Per Share

$

1.77

$

1.81

$

47

203

21,933
12,209
1.80

21,933
12,209
12
12,221

1.79

136

Note 17: 

FAIR VALUES (Dollars In Thousands)

FASB ASC  Subtopic  820-10  defines  fair  value,  establishes  a  framework  for  measuring  fair  value  in  generally  accepted 
accounting principles (GAAP) and requires certain disclosures about fair value measurements.  We do not have any nonfinancial 
assets or liabilities measured at fair value on a recurring basis. The only assets or liabilities that Arrow measured at fair value on 
a recurring basis at December 31, 2013 and 2012 were securities available-for-sale.  Arrow held no securities or liabilities for trading 
on such date.  For information on fair value measurements, including descriptions of level 1, 2 and 3 of the fair value hierarchy and 
the valuation methods employed by Arrow, see Note 2 - “Summary of Significant Accounting Policies.”  

96

The table below presents the financial instrument's fair value and the amounts within the fair value hierarchy based on the 

lowest level of input that is significant to the fair value measurement:

Fair Value of Assets and Liabilities Measured on a Recurring and Nonrecurring Basis

Fair Value of Assets and Liabilities Measured 
on a Recurring Basis:
December 31, 2013
Securities Available-for Sale:
U.S. Agency Obligations
State and Municipal Obligations
Mortgage-Backed Securities - Residential
Corporate and Other Debt Securities

Mutual Funds and Equity Securities
  Total Securities Available-for-Sale
December 31, 2012
Securities Available-for Sale:
U.S. Agency Obligations
State and Municipal Obligations
Mortgage-Backed Securities - Residential
Corporate and Other Debt Securities
Mutual Funds and Equity Securities
Total Securities Available-for Sale

Fair Value

$ 136,475
127,389
175,778
16,798

1,166
$ 457,606

$ 122,457
84,838
261,804
8,451
1,148
$ 478,698

Fair Value of Assets and Liabilities
Measured on a Nonrecurring Basis:

December 31, 2013
Other Real Estate Owned and
Repossessed Assets, Net

December 31, 2012
Collateral Dependent Impaired Loans
Other Real Estate Owned and
Repossessed Assets, Net

$

$

$

144

1,020

1,034

Fair Value Measurements at Reporting Date Using:
Quoted Prices
In Active 
Markets for 
Identical 
Assets
(Level 1)

Significant 
Other
Observable 
Inputs
(Level 2)

Significant 
Unobservable 
Inputs
(Level 3)

Total Gains
(Losses)

$

$

$

$

$

$

$

— $
—
—
—

—
— $

— $
—
—
—
—
— $

136,475
127,389
175,778
16,798

1,166
457,606

122,457
84,838
261,804
8,451
1,148
478,698

$

$

$

$

—
—
—
—

—
—

—
—
—
—
—
—

— $

— $

144

— $

— $

— $

1,020

— $

1,034

$

$

$

(79)

(1,021)

(19)

We determine the fair value of financial instruments under the following hierarchy: 

• 

• 

• 

Level  1  -  Unadjusted  quoted  prices  in  active  markets  that  are  accessible  at  the  measurement  date  for  identical, 
unrestricted assets or liabilities; 
Level 2 - Quoted prices for similar assets or liabilities in active markets, quoted prices for identical or similar assets 
or liabilities in markets that are not active, or inputs that are observable, either directly or indirectly, for substantially 
the full term of the asset or liability; 
Level 3 - Prices or valuation techniques that require inputs that are both significant to the fair value measurement 
and unobservable (i.e., supported by little or no market activity).  

Fair Value Methodology for Assets and Liabilities Measured on a Recurring Basis

The fair value of level 1 securities available-for-sale are based on unadjusted, quoted market prices from exchanges in active 
markets. The fair value of level 2 securities available-for-sale are based on an independent bond and equity pricing service for 
identical assets or significantly similar securities and an independent equity pricing service for equity securities not actively traded.  
The pricing services use a variety of techniques to arrive at fair value including market maker bids, quotes and pricing models.  
Inputs to the pricing models include recent trades, benchmark interest rates, spreads and actual and projected cash flows. 

Fair Value Methodology for Assets and Liabilities Measured on a Nonrecurring Basis

The fair value of collateral dependent impaired loans and other real estate owned was based on third-party appraisals.  The 
appraisals may be adjusted by management for qualitative factors such as economic conditions and estimated liquidation expenses 
ranging from 10% to 35%.

97

 
Other assets which might have been included in this table include mortgage servicing rights, goodwill and other intangible 
assets. Arrow evaluates each of these assets for impairment on an annual basis, with no impairment recognized for these assets 
at December 31, 2013 and December 31, 2012.

Fair Value by Balance Sheet Grouping

The following table presents a summary of the carrying amount, the fair value or an amount approximating fair value and 

the fair value hierarchy of Arrow’s financial instruments:

Schedule of Fair Values by Balance Sheet Grouping

Carrying
Amount

Fair
Value

Level 1

Level 2

Level 3

Fair Value Hierarchy

December 31, 2013
Cash and Cash Equivalents
Securities Available-for-Sale
Securities Held-to-Maturity

Federal Home Loan Bank and Federal
Reserve Bank Stock
Net Loans
Accrued Interest Receivable
Deposits

Federal Funds Purchased and Securities
Sold Under Agreements to Repurchase
Federal Home Loan Bank Term Advances

Junior Subordinated Obligations Issued 
  to Unconsolidated Subsidiary Trusts
Accrued Interest Payable

December 31, 2012
Cash and Cash Equivalents
Securities Available-for-Sale
Securities Held-to-Maturity

Federal Home Loan Bank and Federal
Reserve Bank Stock
Net Loans
Accrued Interest Receivable
Deposits

Federal Funds Purchased and Securities
Sold Under Agreements to Repurchase
Federal Home Loan Bank Term Advances

Junior Subordinated Obligations Issued 
  to Unconsolidated Subsidiary Trusts
Accrued Interest Payable

$

$

49,980
457,606
299,261

$

49,980
457,606
302,305

49,980
—
—

6,281
1,252,038
5,745
1,842,330

6,281
1,266,020
5,745
1,839,613

6,281
—
5,745
1,595,103

11,777
73,000

20,000
439

11,777
74,629

20,000
439

11,777
53,000

—
439

$

$

48,832
478,698
239,803

$

48,832
478,698
248,252

48,832
—
—

5,792
1,157,043
5,486
1,731,155

5,792
1,192,628
5,486
1,732,894

5,792
—
5,486
1,447,882

12,678
59,000

20,000
584

12,678
60,312

20,000
584

12,678
29,000

—
584

$

— $

457,606
302,305

—
—
—
244,510

—
21,629

20,000
—

$

— $

478,698
248,252

—
—
—
285,012

—
31,312

20,000
—

—
—
—

—
1,266,020
—
—

—
—

—
—

—
—
—

—
1,192,628
—
—

—
—

—
—

Fair Value Methodology for Financial Instruments Not Measured on a Recurring or Nonrecurring Basis

Securities held-to-maturity are fair valued utilizing an independent bond pricing service for identical assets or significantly 
similar securities.  The pricing service uses a variety of techniques to arrive at fair value including market maker bids, quotes and 
pricing models.  Inputs to the pricing models include recent trades, benchmark interest rates, spreads and actual and projected 
cash flows.

Fair values for loans are estimated for portfolios of loans with similar financial characteristics.  Loans are segregated by type 
such as commercial, commercial real estate, residential mortgage, indirect and other consumer loans.  Each loan category is further 
segmented into fixed and adjustable interest rate terms and by performing and nonperforming categories.  The fair value methodology 
does not use an exit price methodology.  The fair value of performing loans is calculated by discounting scheduled cash flows 
through the estimated maturity using estimated market discount rates that reflect the credit and interest rate risk inherent in the 

98

loan.  The estimate of maturity is based on historical experience with repayments for each loan classification, modified, as required, 
by an estimate of the effect of current economic and lending conditions.   Fair value for nonperforming loans is generally based on 
recent external appraisals.  If appraisals are not available, estimated cash flows are discounted using a rate commensurate with 
the risk associated with the estimated cash flows.  Assumptions regarding credit risk, cash flows and discount rates are judgmentally 
determined using available market information and specific borrower information.

The fair value of time deposits is based on the discounted value of contractual cash flows, except that the fair value is limited 
to the extent that the customer could redeem the certificate after imposition of a premature withdrawal penalty.  The discount rates 
are estimated using the FHLBNY yield curve, which is considered representative of Arrow’s time deposit rates.  The fair value of 
all other deposits is equal to the carrying value.

The fair value of FHLBNY advances is estimated based on the discounted value of contractual cash flows.  The discount rate 

is estimated using current rates on FHLBNY advances with similar maturities and call features.

Based on Arrow’s capital adequacy, the book value of the outstanding trust preferred securities (Junior Subordinated Obligations 
Issued to Unconsolidated Subsidiary Trusts) are considered to approximate fair value since the interest rates are variable (indexed 
to LIBOR) and Arrow is well-capitalized.

Note 18: 

LEASES (Dollars In Thousands)

At December 31, 2013, Arrow was obligated under a number of noncancellable operating leases for buildings and equipment. 
Certain of these leases provide for escalation clauses and contain renewal options calling for increased rentals if the lease is 
renewed.

Net rental expense for the years ended December 31, 2013, 2012 and 2011 was as follows:

Net Rental Expense

2013 2012
2011
$ 671 $ 597 $ 570

Future minimum lease payments on operating leases at December 31, 2013 were as follows:

2014
2015
2016
2017
2018
Later Years
Total Minimum Lease Payments

$

Operating
Leases
638
583
440
347
277
448
2,733

$

Arrow leases five of its branch offices, at market rates, from Stewart’s Shops Corp.  Mr. Gary C. Dake, President of Stewart’s 

Shops Corp., serves on both the boards of Arrow and Saratoga National Bank and Trust Company.   

Note 19: 

REGULATORY MATTERS (Dollars in Thousands)

In the normal course of business, Arrow and its subsidiaries operate under certain regulatory restrictions, such as the extent 

and structure of covered inter-company borrowings and maintenance of reserve requirement balances.

The principal source of the funds for the payment of stockholder dividends by Arrow has been from dividends declared and 
paid to Arrow by its bank subsidiaries.  As of December 31, 2013, the maximum amount that could have been paid by subsidiary 
banks to Arrow, without prior regulatory approval, was approximately $26,668.

Under current Federal Reserve regulations, Arrow is prohibited from borrowing from the subsidiary banks unless such borrowings 
are secured by specific obligations.  Additionally, the maximum of any such borrowing is limited to 10% of an affiliate’s capital and 
surplus.

Arrow and its subsidiary banks are subject to various regulatory capital requirements administered by the federal banking 
agencies.  Failure to meet minimum capital requirements can initiate certain mandatory--and possibly additional discretionary--
actions by regulators that, if undertaken, could have a direct material effect on an institution’s financial statements.  Under capital 
adequacy guidelines and the regulatory framework for prompt corrective action, Arrow and its subsidiary banks must meet specific 
capital guidelines that involve quantitative measures of assets, liabilities, and certain off-balance sheet items as calculated under 
regulatory accounting practices.  Capital amounts and classification are also subject to qualitative judgments by the regulators 
about components, risk weightings, and other factors.

Quantitative measures established by regulation to ensure capital adequacy require Arrow and its subsidiary banks to maintain 
minimum capital amounts and ratios (set forth in the table below) of total and Tier I capital (as defined in the regulations) to risk-

99

weighted  assets  (as  defined),  and  of  Tier  I  capital  (as  defined)  to  average  assets  (as  defined).   Management  believes,  as  of 
December 31, 2013 and 2012, that Arrow and both subsidiary banks meet all capital adequacy requirements to which they are 
subject.

As of December 31, 2013, Arrow and both subsidiary banks qualified as well-capitalized under the regulatory framework for 
prompt corrective action.  To be categorized as “well-capitalized,” Arrow and its subsidiary banks must maintain minimum total risk-
based, Tier I risk-based, and Tier I leverage ratios as set forth in the table below.  There are no conditions or events that management 
believes have changed Arrow’s or its subsidiary banks’ categories.

Arrow’s and its subsidiary banks’, Glens Falls National Bank and Trust Company (“Glens Falls National”) and Saratoga National 
Bank  and  Trust  Company  (“Saratoga  National”),  actual  capital  amounts  and  ratios  are  presented  in  the  table  below  as  of 
December 31, 2013 and 2012:

As of December 31, 2013:
Total Capital
 (to Risk Weighted Assets):

Arrow
Glens Falls National
Saratoga National

Tier I Capital
 (to Risk Weighted Assets):

Arrow
Glens Falls National
Saratoga National

Tier I Capital
 (to Average Assets):

Arrow
Glens Falls National
Saratoga National

Actual

Minimum Amounts
For Capital Adequacy
Purposes

Amount

Ratio

Amount

Ratio

Minimum Amounts To
Be Well-Capitalized
Ratio
Amount

$ 212,360
172,720
33,396

15.8% $ 107,524
89,725
15.4%
18,052
14.8%

8.0% $ 134,405
112,156
8.0%
22,565
8.0%

10.0%
10.0%
10.0%

197,906
160,849
30,833

14.7%
14.4%
13.7%

197,906
160,849
30,833

9.2%
8.8%
9.7%

53,852
44,680
9,002

86,046
73,113
12,715

4.0%
4.0%
4.0%

4.0%
4.0%
4.0%

80,778
67,020
13,504

86,046
91,391
15,893

6.0%
6.0%
6.0%

4.0%
5.0%
5.0%

Actual

Amount

Ratio

Minimum Amounts 
For Capital 
Adequacy Purposes
Ratio
Amount

Minimum Amounts To
Be Well-Capitalized
Ratio
Amount

As of December 31, 2012:
Total Capital
 (to Risk Weighted Assets):

Arrow
Glens Falls National
Saratoga National

$ 200,480
164,889
31,911

Tier I Capital
 (to Risk Weighted Assets):

Arrow
Glens Falls National
Saratoga National

Tier I Capital
 (to Average Assets):

Arrow
Glens Falls National
Saratoga National

185,170
152,205
29,297

185,170
152,205
29,297

98,395
81,427
16,906

49,379
40,860
8,492

81,393
69,184
12,467

8.0%
8.0%
8.0%

4.0%
4.0%
4.0%

4.0%
4.0%
4.0%

122,994
101,783
21,133

10.0%
10.0%
10.0%

74,068
61,291
12,738

81,393
86,480
15,584

6.0%
6.0%
6.0%

4.0%
5.0%
5.0%

16.3%
16.2%
15.1%

15.0%
14.9%
13.8%

9.1%
8.8%
9.4%

100

Note 20: 

PARENT ONLY FINANCIAL INFORMATION (Dollars In Thousands)

Condensed financial information for Arrow Financial Corporation is as follows:

BALANCE SHEETS
ASSETS

Interest-Bearing Deposits with Subsidiary Banks
Available-for-Sale Securities
Held-to-Maturity Securities
Investment in Subsidiaries at Equity
Other Assets
Total Assets

LIABILITIES

December 31,

2013

$

3,349
1,166
1,000
206,680
5,807
$ 218,002

2012

$

1,913
1,148
1,000
192,985
5,339
$ 202,385

Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts $
Other Liabilities
Total Liabilities

20,000
5,848
25,848

$

20,000
6,560
26,560

STOCKHOLDERS’ EQUITY
  Total Stockholders’ Equity
  Total Liabilities and Stockholders’ Equity

STATEMENTS OF INCOME
Income:

Dividends from Bank Subsidiaries
Interest and Dividends on Investments
Other Income (Including Management Fees)
Net Gains on Securities Transactions

Total Income

Expense:

Interest Expense
Salaries and Employee Benefits
Other Expense
Total Expense

Income Before Income Tax Benefit and Equity
in Undistributed Net Income of Subsidiaries

Income Tax Benefit
Equity in Undistributed Net Income of Subsidiaries
Net Income

$

$

192,154
$ 218,002

175,825
$ 202,385

$

Years Ended December 31,
2012
12,700
123
776
63
13,662

2013
12,900
116
549
—
13,565

2011
14,450
127
596
17
15,190

$

640
59
860
1,559

12,006
634
9,155
21,795

692
75
957
1,724

11,938
575
9,666
22,179

$

669
92
820
1,581

13,609
477
7,847
21,933

$

The Statement of Changes in Stockholders’ Equity is not reported because it is identical to the Consolidated Statement of 

Changes in Stockholders’ Equity.

101

  
Years Ended December 31,
2012

2011

2013

$ 21,795

$ 22,179

$ 21,933

(9,155)
—
198
372
(990)
12,220

45
(45)
—

1,254
477
1,280
23
(1,709)
(12,109)
(10,784)
1,436
1,913
3,349

640

233

$

$

(9,666)
(63)
175
424
(1,640)
11,409

681
(359)
322

2,105
484
1,822
68
(4,877)
(11,815)
(12,213)
(482)
2,395
1,913

692

233

$

$

(7,847)
(17)
175
354
(165)
14,433

410
(253)
157

1,413
474
1,796
51
(6,039)
(11,448)
(13,753)
837
1,558
2,395

669

5,261

$

$

STATEMENTS OF CASH FLOWS

Cash Flows from Operating Activities:
Net Income
Adjustments to Reconcile Net Income to Net Cash Provided by Operating
Activities:

Undistributed Net Income of Subsidiaries
Net Gains on the Sale of Securities Available-for-Sale
Shares Issued Under the Directors’ Stock Plan
Stock-Based Compensation Expense
Changes in Other Assets and Other Liabilities
Net Cash Provided by Operating Activities
Cash Flows from Investing Activities:
Proceeds from the Sale of Securities Available-for-Sale
Purchases of Securities Available-for-Sale
Net Cash Provided by Investing Activities
Cash Flows from Financing Activities:
Stock Options Exercised
Shares Issued Under the Employee Stock Purchase Plan
Shares Issued for Dividend Reinvestment Plans
Tax Benefit for Exercises of Stock Options
Purchase of Treasury Stock
Cash Dividends Paid
Net Cash Used in Financing Activities
Net (Decrease) Increase in Cash and Cash Equivalents
Cash and Cash Equivalents at Beginning of the Year
Cash and Cash Equivalents at End of the Year
Supplemental Disclosures to Statements of
  Cash Flow Information:
Interest Paid
Non-cash Investing and Financing Activities:

Shares Issued for Acquisition of Subsidiary

102

Item 9.      Changes in and Disagreements with Accountants on Accounting and Financial Disclosure - None.

Item 9A.     Controls and Procedures

Senior management maintains disclosure controls and procedures that are designed to ensure that information required to be 
disclosed in our Exchange Act reports is recorded, processed, summarized and reported within the time periods provided in the 
SEC's rules and forms, and that such information is accumulated and communicated to our management, including the Chief 
Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.  In designing 
and evaluating the disclosure controls and procedures, senior management has recognized that any controls and procedures, no 
matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, and 
therefore has been required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures.

Senior management, including the Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the design 
and operation of our disclosure controls and procedures (as defined in Rule 13(a)-15(e) under the Exchange Act) as of December 31, 
2013.  Based upon that evaluation, senior management, including the Chief Executive Officer and Chief Financial Officer, concluded 
that our disclosure controls and procedures were effective on that date.  There were no changes made in our internal controls or 
in other factors that could significantly affect these internal controls subsequent to the date of the evaluation performed by the Chief 
Executive Officer and Chief Financial Officer.

Management’s Report on Internal Control Over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such 
term is defined in the Exchange Act Rules 13(a)-15(f). Under the supervision and with the participation of our management, including 
our Chief Executive Officer and Chief Financial Officer, we conducted an assessment of the effectiveness of our internal control 
over financial reporting.  Our evaluation is based on the framework set forth in Internal Control – Integrated Framework (1992) 
issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on our assessment, our management 
concluded that our internal control over financial reporting was effective as of December 31, 2013.

Item 9B.     Other Information – None.

Item 10.    Directors, Executive Officers and Corporate Governance

PART III

The information required by this item regarding directors, nominees for director, and the committees of the Company's Board 
is set forth under the captions "Voting Item 1: Election of Directors" and “Corporate Governance” of Arrow's Proxy Statement for 
its Annual Meeting of Shareholders to be held May 7, 2014 (the Proxy Statement), which sections are incorporated herein by 
reference. Information regarding Compliance with Section 16(a) of the Exchange Act is set forth in the Company's Proxy Statement 
under  the  caption  "Section  16(a)  Beneficial  Ownership  Reporting”  and  is  incorporated  herein  by  reference.  Certain  required 
information regarding our Executive Officers is contained in Part I, Item 1.G., of this Report, "Executive Officers of the Registrant." 
Arrow has adopted a Financial Code of Ethics applicable to our principal executive officer, principal financial officer and principal 
accounting officer, a copy of which can be found on our website at www.arrowfinancial.com under the link "Corporate Governance."

Item 11.    Executive Compensation

The  information  required  by  this  item  is  set  forth  under  the  captions  “Corporate  Governance  -  Director  Independence,”  
"Compensation Discussion and Analysis”  including the “Compensation Committee Report” thereof,   “Executive Compensation,” 
“Agreements with Executive Officers” including the ”Potential Payments Upon Termination or Change of Control” and “Potential 
Payments Table” sections thereof, and “Voting Item 1:  Election of Directors - Director Compensation” of the Proxy Statement, which 
sections are incorporated herein by reference.

Item 12.    Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

Certain information required by this item is set forth under the caption "Stock Ownership Information" of the Proxy Statement, 
which section is incorporated herein by reference, and under the caption "Equity Compensation Plan Information" in Part II of this 
Form 10-K on page 18.

Item 13.    Certain Relationships and Related Transactions, and Director Independence

The information required by this item is set forth under the captions “Corporate Governance - Related Party Transactions” and 

“Corporate Governance - Director Independence” of the Proxy Statement, which sections are incorporated herein by reference.

103

 
Item 14.    Principal Accounting Fees and Services

The information required by this item is set forth under the captions "Voting Item 3 - Ratification of Independent Registered 
Public Accounting Firm - Independent Registered Public Accounting Firm Fees," and “Corporate Governance - Board Committees” 
of the Proxy Statement, which sections are incorporated herein by reference.

Item 15.    Exhibits, Financial Statement Schedules

1.  Financial Statements

PART IV

The following financial statements, the notes thereto, and the independent auditors’ report thereon are filed in Part II, Item 8 

of this report.  See the index to such financial statements at the beginning of Item 8.

Reports of Independent Registered Public Accounting Firm
Consolidated Balance Sheets as of December 31, 2013 and 2012 
Consolidated Statements of Income for the Years Ended December 31, 2013, 2012 and 2011 
Consolidated Statements of Comprehensive Income for the Years Ended December 31, 2013, 2012 and 2011 
Consolidated Statements of Changes in Stockholders’Equity for the Years Ended December 31, 2013, 2012 and 2011 
Consolidated Statements of Cash Flows for the Years Ended December 31, 2013, 2012 and 2011 
Notes to Consolidated Financial Statements

2.  Schedules

All schedules are omitted as the required information is either not applicable or not required or is contained in the respective 

financial statements or in the notes thereto.

3.  Exhibits:

See Exhibit Index on page 106.

104

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused 

this report to be signed on its behalf by the undersigned, thereunto duly authorized.

ARROW FINANCIAL CORPORATION

Date: March 14, 2014

Date: March 14, 2014

By   /s/ Thomas J. Murphy
Thomas J. Murphy
President and Chief Executive Officer

By:   /s/ Terry R. Goodemote
Terry R. Goodemote
Executive Vice President, Treasurer and
Chief Financial Officer
(Principal Financial and Accounting Officer)

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below on March 14, 2014 

by the following persons in the capacities indicated.

  /s/ John J. Carusone, Jr.
John J. Carusone, Jr.
Director

  /s/ Tenee R. Casaccio
Tenee R. Casaccio
Director

  /s/ Michael B. Clarke
Michael B. Clarke
Director

  /s/ Gary C. Dake
Gary C. Dake
Director

  /s/ Thomas L. Hoy
Thomas L. Hoy
Director and Chairman

  /s/ David G. Kruczlnicki
David G. Kruczlnicki
Director

  /s/ Elizabeth O’C. Little
Elizabeth O’C. Little
Director

  /s/ David L. Moynehan
David L. Moynehan
Director

  /s/ John J. Murphy
John J. Murphy
Director

  /s/ Thomas J. Murphy
Thomas J. Murphy
Director

  /s/ Colin L. Reed
Colin L. Reed
Director

  /s/ Richard J. Reisman, D.M.D.
Richard J. Reisman, D.M.D.
Director

105

EXHIBIT INDEX

The following exhibits are incorporated by reference herein.

Exhibit
Number
3.(i)

Exhibit
Certificate of Incorporation of the Registrant, incorporated herein by reference from the Registrant’s Annual Report 

filed on Form 10-K for the year ended December 31, 2007, Exhibit 3.(i)

3.(ii)

By-laws of the Registrant, as amended, incorporated herein by reference from the Registrant’s Current Report on 

Form 8-K filed on November 24, 2009, Exhibit 3.(ii)

4.1

4.2

4.3

4.4

4.5

4.6

4.7

4.8

Amended and Restated Declaration of the Trust by and among U.S. Bank National Association, as Institutional Trustee, 
the Registrant, as Sponsor and certain Administrators named therein, dated as of July 23, 2003, relating to Arrow 
Capital Statutory Trust II, incorporated herein by reference from the Registrant’s Quarterly Report on Form 10-Q 
for the quarter ended September 30, 2003, Exhibit 4.1

Indenture between the Registrant, as Issuer, and U.S. Bank National Association, as Trustee, dated as of July 23, 
2003, incorporated herein by reference from the Registrant’s Quarterly Report on Form 10-Q for the quarter ended 
September 30, 2003, Exhibit 4.2

Placement Agreement by and among the Registrant, Arrow Capital Statutory Trust II and SunTrust Capital Markets, 
Inc., dated July 23, 2003, incorporated herein by reference from the Registrant’s Quarterly Report on Form 10-Q 
for the quarter ended September 30, 2003, Exhibit 4.3

Guarantee Agreement by and between the Registrant and U.S. Bank National Association, dated as of July 23, 2003, 
incorporated  herein  by  reference  from  the  Registrant’s  Quarterly  Report  on  Form  10-Q  for  the  quarter  ended 
September 30, 2003, Exhibit 4.4

Amended and Restated Trust Agreement among the Registrant, as Depositor, Wilmington Trust Company, as Property 
Trustee, Wilmington Trust Company, as Delaware trustee, and certain Administrators named therein, dated as of 
December  28,  2004,  relating  to  Arrow  Capital  Statutory  Trust  III,  incorporated  herein  by  reference  from  the 
Registrant’s Annual Report on Form 10-K for the year ended December 31, 2004, Exhibit 4.6

Junior Subordinated Indenture between the Registrant, as Issuer, and Wilmington Trust Company, as Trustee, dated 
as of December 28, 2004, incorporated herein by reference from the Registrant’s Annual Report on Form 10-K for 
the year ended December 31, 2004, Exhibit 4.7

Placement Agreement among the Registrant, Arrow Capital Statutory Trust III and SunTrust Capital Markets, Inc., 
dated December 28, 2004, incorporated herein by reference from the Registrant’s Annual Report on Form 10-K for 
the year ended December 31, 2004, Exhibit 4.8

Guarantee Agreement  between  the  Registrant  and  Wilmington Trust  Company,  dated  as  of  December  28,  2004, 
incorporated herein by reference from the Registrant’s Annual Report on Form 10-K for the year ended December 
31, 2004, Exhibit 4.9

10.1

1998  Long  Term  Incentive  Plan  of  the  Registrant,  incorporated  herein  by  reference  from  Registrant’s  1933 Act 

Registration Statement on Form S-8, Exhibit 4.1 (File number 333-62719; filed on September 2, 1998)*

10.2

2008  Long Term Incentive Plan of  the Registrant, incorporated  herein by  reference  from the Registrant’s Current 

Report on Form 8-K filed on May 6, 2008, Exhibit 10.1*  

10.3

2013 Long Term Incentive Plan of the Registrant, incorporated herein by reference from the Registrant’s Definitive 

Proxy Statement on Schedule 14A filed on March 20, 2013 as Annex A*  

10.4

Profit Sharing Plan of the Registrant, as amended, incorporated herein by reference from the Registrant’s Annual 

Report filed on Form 10-K for the year ended December 31, 2008, Exhibit 10.6*

10.5

Directors’ Deferred Compensation Plan of the Registrant, as amended and restated, incorporated herein by reference 

from the Registrant’s Annual Report filed on Form 10-K for the year ended December 31, 2008, Exhibit 10.7*

10.6

Directors’  Stock  Plan  of  the  Registrant  incorporated  herein  by  reference  from  the  Registrant’s  Definitive  Proxy 

Statement on Schedule 14A filed on March 20, 2013 as Annex B*  

10.7

10.8

10.9

Select Executive Retirement Plan of the Registrant for benefits accrued or vested after December 31, 2004, as amended 
and restated, incorporated herein by reference from the Registrant’s Annual Report filed on Form 10-K for the year 
ended December 31, 2008, Exhibit 10.9*

Select Executive Retirement Plan of the Registrant for benefits accrued or vested on or before December 31, 2004, 
as amended and restated, incorporated herein by reference from the Registrant’s Annual Report filed on Form

   10-K for the year ended December 31, 2008, Exhibit 10.10*
Senior Officers Deferred Compensation Plan of the Registrant, as amended, incorporated herein by reference from 

the Registrant’s Annual Report filed on Form 10-K for the year ended December 31, 2008, Exhibit 10.11*

10.10

Short Term Incentive Plan of the Registrant, as amended, incorporated herein by reference from the Registrant’s 

Annual Report filed on Form 10-K for the year ended December 31, 2008, Exhibit 10.12*

106

Exhibit
Number
10.11

10.12

10.13

10.14

Exhibit

Consulting Agreement between the Registrant and Thomas L. Hoy, effective January 1, 2013 incorporated herein by 
reference from the Registrant's Annual Report on Form 10-K for the year ended December 31, 2012, Exhibit 10.13
Employment Agreement between the Registrant and Thomas J. Murphy, President and Chief Executive Officer, effective 
February 1, 2014 incorporated herein by reference from the Registrant's Current Report on Form 8-K , filed February 
4, 2014, Exhibit 10.1*

Employment Agreement between the Registrant and Terry R. Goodemote, Executive Vice President and Chief Financial 
Officer, effective February 1, 2014 incorporated herein by reference from the Registrant's Current Report on Form 
8-K, filed February 4, 2014, Exhibit 10.2*

Employment Agreement between the Registrant and David S. DeMarco, Senior Vice President, effective February 1, 
2014 incorporated herein by reference from the Registrant's Current Report on Form 8-K , filed February 4, 2014, 
Exhibit 10.3*

14

Financial Code of Ethics, incorporated herein by reference from the Registrant’s Annual Report on Form 10-K for the 

year ended December 31, 2003, Exhibit 14

The following exhibits are submitted herewith:

Exhibit
Number
10.15

10.16

10.17

10.18

21

23

31.1

31.2

32

Exhibit

Form of Incentive Stock Option Certificate (Employee Award) of the Registrant*

Form of Non-Qualified Stock Option Certificate (Employee Award) of the Registrant*

Form of Non-Qualified Stock Option Certificate (Director Award) of the Registrant*
Amendment dated October 18, 2013 to Registrant’s Select Executive Retirement Plan for
   benefits accrued or vested after December 31, 2004, as amended and restated*

Subsidiaries of Arrow Financial Corporation

Consent of Independent Registered Public Accounting Firm

Certification of Chief Executive Officer under SEC Rule 13a-14(a)/15d-14(a)

Certification of Chief Financial Officer under SEC Rule 13a-14(a)/15d-14(a)
Certification of Chief Executive Officer under 18 U.S.C. Section 1350 and 
   Certification of Chief Financial Officer under 18 U.S.C. Section 1350

101.INS

XBRL Instance Document

101.SCH XBRL Taxonomy Extension Schema Document

101.CAL XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF XBRL Taxonomy Extension Definition Linkbase Document

101.LAB XBRL Taxonomy Extension Labels Linkbase Document

101.PRE XBRL Taxonomy Extension Presentation Linkbase Document

* Management contracts or compensation plans required to be filed as an exhibit.

107

 
Certificate No. 

(Employee Award)

ARROW FINANCIAL CORPORATION

2013 Long-Term Incentive Plan
INCENTIVE STOCK OPTION CERTIFICATE
(Employee Award)

(Complete all items before issuance of Certificate)

Date of Option Grant: 
Option Price Per Share: $  

Number of Shares to Which Option Relates:  

The Option is    /is not       Authorized for Payment in Shares in Lieu of Cash.
(Shares surrendered in payment must meet all conditions for use of such shares as payment, as set by the 
Administrator.)

The Option evidenced by this Certificate is non-transferable except upon the death of Optionee.

Record of Partial Option Exercise:

Date of Exercise:

No. of Shares Exercised:

No. of Shares Remaining as to 
Which Option Relates:

This certifies that ______________ (“Optionee”), who is a valued and trusted Employee (as defined below), of 
Arrow Financial Corporation, a New York corporation (the “Company”), has been granted an option by the Company 
to purchase one or more shares of the common stock, par value $1.00 per share, of the Company (“Common Stock”), 
subject to the terms and conditions set forth in this Certificate and in accordance with the Company’s 2013 Long-Term 
Incentive Plan (the “Plan”), with the expectation that the provision of this award to the Optionee will encourage the 
Optionee to acquire and maintain an interest in the Common Stock and have an added incentive to work for the success 
of the Company and its subsidiaries.  For purposes of this Certificate, an “Employee” means any employee (including 
any officer or director who is also an employee) of the Company or any subsidiary of the Company.

The terms and conditions of said option are as follows:

1. 

Grant of Option.  As of the Date of Option Grant identified above, the Company hereby grants 
to Optionee, subject to the conditions set forth in this Certificate and in the Plan, the right, privilege, and option 
(the “Option”) to purchase that number of shares of Common Stock identified above opposite the heading 
“Number  of  Shares  to  Which  Option  Relates”  (the  “Shares”),  at  the  per  share  price  (the  “Exercise  Price”) 
specified above opposite the heading “Option Price Per Share,” which Exercise Price is not less than the Fair 
Market  Value  per  share  of  the  Common  Stock  on  the  Date  of  Option  Grant.    For  purposes  of  this  Option 
Certificate, “Fair Market Value” per share of Common Stock as of any date shall be as determined in the 
manner specified from time to time by the Administrator in accordance with the Plan.  The “Administrator” shall 
be either the Board of Directors of the Company (the “Board”) or the Compensation Committee of the Board 
as determined in accordance with the Plan.
2. 
(a) 

Exercisability of Option; Vesting.
Subject to the provisions, exceptions and limitations set forth elsewhere in this Certificate, including 
Sections 3, 5 and 7, the Option may be exercised only to the extent vested and only during the period (the “Option 

      
 
 
 
 
 
 
Period”) commencing on the Date of Option Grant identified above and ending on the tenth (10th) anniversary of the 
Date of Option Grant.  Subject to Section 2(b), the Option will become exercisable (i.e., will vest) during the Option 
Period as follows: on the first anniversary of the Date of Option Grant, the Option will become exercisable with respect 
to _____ Shares; on the second anniversary of the Date of Option Grant, the Option will become exercisable with 
respect to an additional _______ Shares; on the third anniversary of the Date of Option Grant, the Option will become 
exercisable with respect to an additional _______ Shares; and on the fourth anniversary of the Date of Option Grant, 
the Option will become exercisable with respect to all remaining Shares.  

(b) 

Notwithstanding the foregoing, (i) the exercisability (i.e., vesting) of the Option shall be accelerated, 
and the Option, if not fully exercisable, shall become fully exercisable (i.e., shall vest), in the event of the death or 
Disability of Optionee or the occurrence of a Change in Control of the Company (as defined in Section 7) at any time 
after the Date of Option Grant and prior to termination of the Option, and (ii) the exercisability (i.e., vesting) of the 
Option may otherwise be accelerated, and the Option, if not fully exercisable, shall become fully exercisable, upon the 
occurrence of such other event or events or upon such other circumstance or circumstances arising after the Date of 
Option Grant and prior to termination of the Option as the Administrator may determine from time to time as justifying 
such acceleration.

3. 

Conditions to Exercise of Option.  The Option may not be exercised unless, as of the date of 

exercise of the Option (the “Date of Exercise”),
(a) 

the Option is then exercisable with respect to the number of Shares as to which exercise is sought, 

in accordance with Section 2, and the Option shall not have terminated pursuant to Section 5;

(b) 

the underlying Shares as to which the Option is then sought to be exercised are the subject of an 
effective registration statement under the Securities Act of 1933, as amended, and are registered under applicable 
state securities laws, or may then be issued to Optionee exempt from such federal or state registration;

(c) 

full payment of the Exercise Price of the Shares as to which the Option is being exercised has been 

received by the Company in accordance with Section 4(c); and

(d) 

all other actions required to be taken by the Company and Optionee prior to such exercise of the 

Option in accordance with the Plan and this Certificate shall have been taken.

(a) 

Method of Exercise of Option.

4. 
If Optionee or any other person authorized to exercise the Option (an “Exercising Person”) elects to 
exercise the Option, in whole or in part, such Exercising Person shall deliver to the Secretary of the Company or his 
or her designated representative (the “Secretary”) at the Company’s principal place of business a written notice of 
election to exercise the Option, identifying that number of whole Shares as to which exercise is then being sought, 
which number may not exceed the number of Shares as to which the Option may then be exercised (i.e., vested shares) 
in light of any and all prior partial exercises of the Option and any applicable restrictions on the right to exercise the 
Option at such time in accordance with this Certificate or the Plan. If the Exercising Person is not the Optionee, the 
notice also shall identify the nature of the Exercising Person’s authority to exercise the Option, which authority must 
be acceptable to the Administrator.  In all cases, such written notice of election must be accompanied by surrender of 
the original of this Certificate.

(b) 

The Date of Exercise with respect to any such election shall be as soon as practicable following receipt 
by the Secretary of the notice described in Section 4(a) above and the satisfaction of all required conditions to exercise 
including, without limitation, receipt of payment as described in Section 4(c) below. The Exercising Person may revoke 
the election to exercise at any time prior to the Date of Exercise by subsequent notice to the Secretary, if such notice 
of revocation is timely received as determined by the Company.

(c) 

Full payment of the Exercise Price of the Shares with respect to which the Option is being exercised 
must be delivered to the Company to the attention of the Secretary prior to the Date of Exercise. Payment shall be in 
cash or by bank check, or if authorized by the Administrator upon grant of the Option (evidenced by an appropriate 
notation in the forepart of this Certificate) or thereafter, may be made at the discretion of the Exercising Person in 
whole or in part in shares of Common Stock owned by Optionee subject to such conditions upon such use of shares 
of Common Stock as may be set by the Administrator from time to time (a 
Exercise").  Any shares 
Exercise ("Payment Shares") shall be valued at 
surrendered in payment of the Exercise Price in a 
Exercise, in lieu of physically surrendering to the 
Fair Market Value as of the Date of Exercise.  In a 
Company a certain number of Payment Shares, the Exercising Person may elect to submit to the Company to the 

attention of the Secretary an affidavit attesting ownership by Optionee of such number of shares for the appropriate 
period of time and request that such shares, although not physically surrendered, be deemed to have been surrendered 
by the Exercising Person to the Company in payment of the Exercise Price (any such payment, a "Deemed Payment").  
If Optionee pays the Exercise Price using stock acquired via exercise of an “incentive stock option” (“ISO Stock”) prior 
to satisfying the holding period described in Code Section 422(a) (i.e., within 2 years from the date of grant of such 
incentive  stock  option  or  within  1  year  of  receipt  of  the  ISO  Stock),  such  payment  will  constitute  a  “disqualifying 
disposition” of the ISO Stock and trigger tax consequences similar to those imposed upon the conversion of an “incentive 
stock option” to a “nonqualified stock option.”

(d) 

Upon receipt of payment of the Exercise Price, including an affidavit of ownership in the case of a 
Deemed Payment, the Company shall issue and deliver to the Exercising Person, as of the Date of Exercise, evidenced 
by book entry or electronic delivery or by delivery of a duly executed stock certificate, the number of Shares as to 
which the Option has thus been exercised (less any Tax-Withheld Shares, as described and defined in Section 4(e) 
below), provided that, if the Exercising Person has elected in connection with a Stock-for-Stock Exercise to make a 
Deemed  Payment  without  physically  surrendering  to  the  Company  some  number  of  Payment  Shares  owned  by 
Optionee, the Company will deduct from the number of Shares to be issued to the Exercising Person on the Date of 
Exercise the number of shares deemed surrendered but not physically surrendered by the Exercising Person, and 
issue to the Exercising Person only the remaining number of Shares (less any Tax-Withheld Shares).  If, on the Date 
of Exercise, any Shares remain as to which the Option is not being exercised, the Company, simultaneously with 
issuance of the appropriate number of Shares, shall return to the Exercising Person the original of this Certificate, with 
appropriate notation in the forepart of this Certificate as to the partial exercise of the Option.

(e) 

To the extent that exercise of the Option obligates the Company or any of its subsidiaries to pay any 
taxes or other amounts to any taxing or other governmental authority on behalf of or with respect to Optionee, either 
(i) the Company will pay such taxes and/or other amounts then due (the “Tax Amount”) and deduct from the number 
of Shares otherwise then deliverable by it to the Exercising Person a number of Shares having a Fair Market Value 
on the Date of Exercise equal to the Tax Amount (”Tax-Withheld Shares), in which event Optionee shall have no further 
rights  with  respect  to  such Tax-Withheld  Shares,  or  (ii)  withhold  the Tax Amount  from  Optionee's  wages  or  other 
compensatory payments due to Optionee, provided that, if the Exercising Person delivers funds to the Company to 
the attention of the Secretary in payment of the Tax Amount, the Company will apply such funds to its payment of 
Taxes or other amounts then due.

5. 

Termination of Option.  The Option, to the extent not previously exercised, shall terminate and 
cease to be exercisable upon, or within a designated period of time after,  the first to occur of the following 
“termination of Service events” as set forth below, to be exercisable not later than the expiration of the Option 
Period (i.e., the tenth (10th) anniversary of the Date of Option Grant); and if no ”termination  of Service event” 
occurs before the expiration of the Option Period, the Option will terminate and cease to be exercisable as of 
the expiration of the Option Period. 
(a) 
terminates;

if such termination of Service is for Cause (as defined below), the date on which Optionee’s Service 

(b) 

if such termination of Service is other than for Cause or by reason of Optionee’s death, Disability or 
Retirement  (as  defined  below),  the  expiration  of  three  (3)  months  following  the  date  on  which  Optionee’s  Service 
terminates; provided, however, that, if the Optionee dies within such 
period, then the termination event shall 
be the expiration of three (3) months after the date of death of Optionee;

(c) 

if such termination of Service is by reason of Optionee’s Disability or Retirement,  the expiration of 
twelve (12) months following the date on which Optionee’s Service terminates; provided, however that, if the Optionee 
dies within such 
period, then the termination event shall be the expiration of the Option Period (i.e., the tenth 
(10th) anniversary of the Date of Option Grant); or

(d) 

if such termination of Service is by reason of Optionee’s death, the expiration of the Option Period 

(i.e., the tenth (10th) anniversary of the Date of Option Grant). 

Notwithstanding the foregoing, the Administrator may determine from time to time prior to the termination or 
expiration of the Option to extend the exercisability of the Option, if a “termination of Service event” as described in 
subsections (b) or (c) above should occur prior to the expiration of the Option Period, for an additional period of time 
beyond the time period specified in subsections (b) or (c) above following the events identified in such (but in no event 
beyond the expiration of the Option Period) if in its judgment such extension of exercisability is in the best interests of 

the Company with the understanding that, upon such commencement of such extended period of exercisability, the  
Option may cease under certain circumstances to be an “incentive stock option” and shall become a “nonqualified 
stock option”  subject to all of the terms and conditions then applicable to a “nonqualified stock option” and will thereafter 
be treated as a nonqualified stock option for federal income purposes, which may have important tax consequences 
to Optionee.

In the event of any termination of Optionee’s Service, for any reason, the Option, to the extent it continues to 
be exercisable for a period of time thereafter, as provided above, shall continue to be exercisable during such period 
only  with  respect to  that number  of Shares  as  to  which  the  Option  was  exercisable  as  of  the  time  of  termination, 
including those Shares, if any, subject to accelerated vesting as of such termination, as provided in Section 2(b) or 
elsewhere in this Certificate.   

The Optionee’s “Service” shall mean (i) the full- or part-time employment of Optionee with the Company and/
or its subsidiaries as an employee, or (ii) the rendering of services by Optionee for the Company and/or its subsidiaries 
under a Qualifying Services Contract, as defined below.  However, the Option will cease to be an “incentive stock 
option” and become a “nonqualified stock option” for federal income tax purposes if Optionee’s service under a Qualified 
Services  Contract  exceeds  three  (3)  months  after  Optionee’s  termination  of  employment  as  an  employee  of  the 
Company and/or its subsidiaries.   Service shall not be deemed to terminate for purposes of the Option due to a leave 
of absence required by law or otherwise granted by the Company or its subsidiaries or as a result of any transfer of 
the employment or service of Optionee between or among the Company and/or its subsidiaries or to any successor 
of the Company or its subsidiaries incident to any merger or similar business combination involving the Company or 
its subsidiaries. 

A “Qualifying Services Contract” shall mean a written agreement between Optionee and the Company under 
which Optionee shall continue to render services for the Company and/or its subsidiaries for a specified period of time 
following termination of Optionee’s employment with the Company and/or its subsidiaries (or following termination of 
a prior Qualifying Services Agreement), which agreement satisfies each of the following conditions: (i) the services to 
be  rendered  thereunder  by  Optionee  shall  qualify  as  “substantial,”  as  that  term  is  defined  and  determined  by  the 
Administrator from time to time with such definition to be set forth or referenced in such agreement; (ii) Optionee in 
rendering such services shall be acting as or for an independent contractor and not as an employee of the Company 
and/or its subsidiaries; and (iii) there shall be no break in service between Optionee’s serving as an employee of the 
Company  and/or  its  subsidiaries  (or  serving  under  a  prior  Qualifying  Services  Contract)  and  serving  under  such 
agreement.  

“Retirement” shall mean the “retirement” or “early retirement” of Optionee from employment with the Company 
and/or its subsidiaries under the principal retirement plan of the Company then in effect (the “Retirement Plan”), or, if 
Optionee’s employment with the Company and/or its subsidiaries terminates and Optionee continues to render Service 
for a period of time thereafter under a Qualifying Services Contract or a continuous succession of Qualifying Services 
Contracts, “Retirement” after the commencement of such period of time shall mean Optionee’s ceasing to render 
Service under such contract or the last such contract. 

In the case of Optionee’s Retirement, subsequent exercise of the Option (or any part thereof to the extent 
vested) after the three (3) month period following the date on which Optionee’s Service  terminates, will impact the 
Option’s qualification as an “incentive stock option” and may have important tax consequences to Optionee as noted 
in Section 10 hereof.

Termination for "Cause" of Optionee shall mean: (i) if Optionee is serving under an employment or services 
agreement with the Company and/or its subsidiaries, including a Qualifying Services Contract, that contains a provision 
for termination for "Cause," termination of the Service of Optionee for "Cause" pursuant to such provision, and (ii) if 
Optionee is not serving under such an employment or services agreement, termination of the Service of Optionee by 
vote of the entire Board or of the entire board of directors of a subsidiary of the Company for which 
a 
Optionee is then rendering Service expressly for one or more of the following "Causes," as evidenced in a board 
resolution: (A) any willful misconduct by Optionee that is materially injurious to the Company or a subsidiary of the 
Company, monetarily or otherwise; (B) any willful failure by Optionee to follow the reasonable directions of the applicable 
board or a 
executive officer of the Company or a subsidiary of the Company; (C) any failure by Optionee 
substantially  to  perform  any  reasonable  directions  of  the  Board  or  the  board  of  directors  of  any  subsidiary  of  the 
Company (other than failure resulting from Disability or death), within thirty (30) days after delivery to the Optionee by 
the respective board of a written demand for substantial performance, which written demand shall specifically identify 
the manner in which such board believes that the Optionee has not substantially performed;  (D)  any inability of 

Optionee to serve as an officer or director of any subsidiary of the Company, or perform any substantial portion of 
Optionee’s duties, by reason of any order of the Federal Deposit Insurance Corporation, the Office of the Comptroller 
of Currency, or any other regulatory authority or agency having jurisdiction over the Company or any of its subsidiaries; 
or (E) intentionally providing false or misleading information to, or otherwise misleading the Board or the board of 
directors of any of the Company’s subsidiaries.

6. 

Adjustments.  If, after the Date of Option Grant, all issued and outstanding shares of Common 
Stock shall be increased or decreased in number, pursuant to stock dividends, stock splits, consolidations of 
shares, recapitalizations, mergers, consolidations, reorganizations, combinations or exchange of shares or 
similar transactions, the number of Shares to which the Option theretofore related and the option price per 
share theretofore applicable to such Option shall be appropriately adjusted by the Company to provide the 
same  overall  economic  value  to  the  Optionee  immediately  after  the  occurrence  of  such  event  as  existed 
immediately  prior  to  the  occurrence  of  such  event  (subject  to  applicable  rules  and  regulations);  provided, 
however, that if the Company shall issue additional shares of Common Stock for a consideration, no such 
adjustment shall be made.
7. 

Change in Control.  In the event of a Change in Control of the Company (as defined below), the Option, 
if not then fully exercisable shall become fully exercisable (i.e., shall vest) as of the date of such Change in Control, 
and shall remain fully exercisable thereafter until termination in accordance with Section 5 hereof. For this purpose, 
a “Change in Control of the Company” shall be deemed to have occurred upon the first to occur of any of the following:

(a) 

The acquisition by one person, or more than one person acting as a group, of ownership of stock of 
the Company that, together with stock held by such person or group, constitutes more than 50% of the total fair market 
value or total voting power of the stock of the Company;

(b) 

The acquisition by one person, or more than one person acting as a group, of ownership of stock of 
the Company, that together with stock of the Company acquired during the twelve-month period ending on the date 
of the most recent acquisition by such person or group, constitutes 30% or more of the total voting power of the stock 
of the Company;

(c) 

A majority of the Board is replaced during any twelve-month period by Directors whose appointment 

or election is not endorsed by a majority of the Board before the date of the appointment or election;

(d) 

One person, or more than one person acting as a group, acquires (or has acquired during the twelve-
month period ending on the date of the most recent acquisition by such person or group) assets from the Company 
that have a total gross fair market value (determined without regard to any liabilities associated with such assets) equal 
to or more than 40% of the total gross fair market value of all of the assets of the Company immediately before such 
acquisition or acquisitions.

Persons will not be considered to be acting as a group solely because they purchase or own stock of the same 
corporation at the same time, or as a result of the same public offering.  However, persons will be considered to be 
acting as a group if they are owners of a corporation that enters into a merger, consolidation, purchase or acquisition 
of stock, or similar business transaction with the Company. 

This definition of Change in Control of the Company shall be interpreted in accordance with, and in a manner 
that will bring the definition into compliance with, the regulations under Section 409A of the Internal Revenue Code of 
1986, as amended (the “Code”).

8. 

Non-transferability; Rights Prior to Exercise.  The Option shall be 

except in the event 
of Optionee’s death (in which such case, Section 9 shall apply), and during Optionee’s lifetime shall be exercisable 
only by Optionee.  Neither Optionee nor any permitted transferee of any interest in the Option shall have any rights 
as a shareholder with respect to any Shares to which the Option relates until the Option shall have been exercised 
with respect to such Shares and such Shares shall have been issued and delivered to the Exercising Person.

9. 

Designation of Beneficiary.  Optionee may designate a person or persons to receive the Option in the 
event of the death of Optionee.  Any such designation must be made upon properly completed forms supplied by and 
returned to the Company and, once made, may be revoked only in writing.  If Optionee fails to designate a beneficiary, 
the estate of Optionee or any heir or successor who by reason of Optionee’s death acquired the rights to exercise the 
Option will be deemed to be the beneficiary of Optionee with respect to the Option.  Any such person with rights under 
the Option, shall possess all rights of Optionee under this Certificate with respect to such Option and shall remain 

subject to all the terms and conditions applicable thereto, including without limitation, the provision of this Certificate 
regarding payment of the Exercise Price and termination of the Option. 

10. 

Incentive Stock Option.  The Option is intended to be an "incentive stock option" within the meaning 
of Section 422 of the Code.  In order for the Option to qualify as such, certain requirements set forth in the Code must 
be met, including the requirement that, generally, the Option be exercised within three (3) months following the date 
of  Optionee's  termination  of  Service.    Special  rules  apply  in  the  case  of  termination  of  Optionee’s  Service  due  to 
Optionee’s death or.  Failure to satisfy this or any other requirement applicable to incentive stock options will cause 
the Option to be treated as a nonqualified stock option which may have important tax consequences to Optionee. 

11. 

Definitions.  Unless otherwise indicated herein, all capitalized terms used herein shall have the same 

meaning given such terms in the Plan as in effect on the Date of Grant.

[Signature page follows]

IN WITNESS WHEREOF, the undersigned, being duly authorized, has executed this Certificate on behalf of 

the Company.

ARROW FINANCIAL CORPORATION

By: 
Name:   
Title: 

ATTEST:

____________________________, Secretary 

Date

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Certificate No. NQSO  _____
(Employee Award) 

ARROW FINANCIAL CORPORATION

2013 Long-Term Incentive Plan
NON-QUALIFIED STOCK OPTION CERTIFICATE
(Employee Award)

____________________________________________________________________________________ 
(Complete all items before issuance of Certificate)

Date of Option Grant:  ____________  Number of Shares to Which Option Relates:  ____________

Option Price Per Share: $ 

The Option is     / is not ___ Authorized for Payment in Shares in Lieu of Cash.
(Shares surrendered in payment must meet all conditions for use of such shares as payment, as set by the Administrator.)

The Option evidenced by this Certificate is non-transferable except upon the death of Optionee.  

Record of Partial Option Exercise:

Date of Exercise:

No. of Shares Exercised:

No. of Shares Remaining as to 
Which Option Relates:

This certifies that  

  (“Optionee”),  who  is  a  valued  and  trusted  Employee  (as  defined 
below) of Arrow Financial Corporation, a New York corporation (the “Company”), has been granted an option by the 
Company to purchase one or more shares of the common stock, par value $1.00 per share, of the Company ("Common 
Stock"), subject to the terms and conditions set forth in this Certificate and in accordance with the Company's 2013 
Long-Term  Incentive Plan (the  "Plan"), with  the  expectation  that the  provision  of  this  award  to  the  Optionee  will 
encourage the Optionee to acquire and maintain an interest in the Common Stock and have an added incentive to 
work for the success of the Company and its subsidiaries.  For purposes of this Certificate, an “Employee” means any 
employee (including any officer or director who is also an employee) of the Company or any subsidiary of the Company.

The terms and conditions of said option are as follows:

1. 

Grant of Option.  As of the Date of Option Grant identified above, the Company hereby grants to 
Optionee, subject to the conditions set forth in this Certificate and in the Plan, the right, privilege, and option (the 
"Option") to purchase that number of shares of Common Stock identified above opposite the heading “Number of 
Shares to Which Option Relates” (the "Shares"), at the per share price (the “Exercise Price”) specified above opposite 
the heading “Option Price Per Share,” which Exercise Price is not less than the Fair Market Value per share of the 
Common Stock on the Date of Option Grant.  For purposes of this Option Certificate, “Fair Market Value” per share of 
Common Stock as of any date shall be as determined in the manner specified from time to time by the Administrator 
in accordance with the Plan.  The “Administrator” shall be either the Board of Directors of the Company (the “Board”) 
or the Compensation Committee of the Board as determined in accordance with the Plan.

 
 
 
 
2. 

Exercisability of Option; Vesting.  

(a) 

Subject to the provisions, exceptions and limitations set forth elsewhere in this Certificate, including 
Sections 3, 5 and 7, the Option may be exercised only to the extent vested and only during the period (the "Option 
Period") commencing on the Date of Option Grant identified above and ending on the tenth (10th) anniversary of the 
Date of Option Grant.  Subject to Section 2(b), the Option will become exercisable (i.e., will vest) during the Option 
Period as follows: on the first anniversary of the Date of Option Grant, the Option will become exercisable with respect 
to ______ Shares; on the second anniversary of the Date of Option Grant, the Option will become exercisable with 
respect to an additional _____ Shares; on the third anniversary of the Date of Option Grant, the Option will become 
exercisable with respect to an additional _____ Shares; and on the fourth anniversary of the Date of Option Grant, the 
Option will become exercisable with respect to all remaining Shares.  

(b) 

Notwithstanding the foregoing, (i) the exercisability (i.e., vesting) of the Option shall be accelerated, 
and the Option, if not fully exercisable, shall become fully exercisable (i.e., shall vest), in the event of the death or 
Disability of Optionee or the occurrence of a Change in Control of the Company (as defined in Section 7) at any time 
after the Date of Option Grant and prior to termination of the Option, and (ii) the exercisability (i.e., vesting) of the 
Option may otherwise be accelerated, and the Option, if not fully exercisable, shall become fully exercisable, upon the 
occurrence of such other event or events or upon such other circumstance or circumstances arising after the Date of 
Option Grant and prior to termination of the Option as the Administrator may determine from time to time as justifying 
such acceleration.

3. 

Conditions to Exercise of Option.  The Option may not be exercised unless, as of the date of exercise 

of the Option (the "Date of Exercise"),

(a) 

the Option is then exercisable with respect to the number of Shares as to which exercise is sought, 

in accordance with Section 2, and the Option shall not have terminated pursuant to Section 5;

(b) 

the underlying Shares as to which the Option is then sought to be exercised are the subject of an 
effective registration statement under the Securities Act of 1933, as amended, and are registered under applicable 
state securities laws, or may then be issued to Optionee exempt from such federal or state registration;

(c) 

full payment of the Exercise Price of the Shares as to which the Option is being exercised has been 

received by the Company in accordance with Section 4(c); and

(d) 

all other actions required to be taken by the Company and Optionee prior to such exercise of the 

Option in accordance with the Plan and this Certificate shall have been taken.

4. 

Method of Exercise of Option.

(a) 

If Optionee or any other person authorized to exercise the Option (an "Exercising Person") elects to 
exercise the Option, in whole or in part, such Exercising Person shall deliver to the Secretary of the Company or his 
or her designated representative (the “Secretary”) at the Company's principal place of business a written notice of 
election to exercise the Option, identifying that number of whole Shares as to which exercise is then being sought, 
which number may not exceed the number of Shares as to which the Option may then be exercised (i.e., vested shares) 
in light of any and all prior partial exercises of the Option and any applicable restrictions on the right to exercise the 
Option at such time in accordance with this Certificate or the Plan.  If the Exercising Person is not the Optionee, the 
notice also shall identify the nature of the Exercising Person's authority to exercise the Option, which authority must 
be acceptable to the Administrator. In all cases, such written notice of election must be accompanied by surrender of 
the original of this Certificate.

(b) 

The Date of Exercise with respect to any such election shall be as soon as practicable following receipt 
by the Secretary of the notice described in Section 4(a) above and the satisfaction of all required conditions to exercise 
including, without limitation, receipt of payment as described in Section 4(c) below.  The Exercising Person may revoke 
the election to exercise at any time prior to the Date of Exercise by subsequent notice to the Secretary, if such notice 
of revocation is timely received as determined by the Company.

(c) 

Full payment of the Exercise Price of the Shares with respect to which the Option is being exercised 
must be delivered to the Company to the attention of the Secretary prior to the Date of Exercise. Payment shall be in 
cash or by bank check, or if authorized by the Administrator upon grant of the Option (evidenced by an appropriate 

notation in the forepart of this Certificate) or thereafter, may be made at the discretion of the Exercising Person in 
whole or in part in shares of Common Stock owned by Optionee subject to such conditions upon such use of shares 
of Common Stock as may be set by the Administrator from time to time (a 
Exercise").  Any shares 
Exercise ("Payment Shares") shall be valued at 
surrendered in payment of the Exercise Price in a 
Fair Market Value as of the Date of Exercise.  In a 
Exercise, in lieu of physically surrendering to the 
Company a certain number of Payment Shares, the Exercising Person may elect to submit to the Company to the 
attention of the Secretary an affidavit attesting ownership by Optionee of such number of shares for the appropriate 
period of time and request that such shares, although not physically surrendered, be deemed to have been surrendered 
by the Exercising Person to the Company in payment of the Exercise Price (any such payment, a "Deemed Payment").  

(d) 

Upon receipt of payment of the Exercise Price, including an affidavit of ownership in the case of a 
Deemed Payment, the Company shall issue and deliver to the Exercising Person, as of the Date of Exercise, evidenced 
by book entry or electronic delivery or by delivery of a duly executed stock certificate, the number of Shares as to 
which the Option has thus been exercised (less any Tax-Withheld Shares, as described and defined in Section 4(e) 
below), provided that, if the Exercising Person has elected in connection with a 
Exercise to make a 
Deemed  Payment  without  physically  surrendering  to  the  Company  some  number  of  Payment  Shares  owned  by 
Optionee, the Company will deduct from the number of Shares to be issued to the Exercising Person on the Date of 
Exercise the number of shares deemed surrendered but not physically surrendered by the Exercising Person, and 
issue to the Exercising Person only the remaining number of Shares (less any Tax-Withheld Shares).  If, on the Date 
of Exercise, any Shares remain as to which the Option is not being exercised, the Company, simultaneously with 
issuance of the appropriate number of Shares, shall return to the Exercising Person the original of this Certificate, with 
appropriate notation in the forepart of this Certificate as to the partial exercise of the Option.  

(e) 

To the extent that exercise of the Option obligates the Company or any of its subsidiaries to pay any 
taxes or other amounts to any taxing or other governmental authority on behalf of or with respect to Optionee, either 
(i) the Company will pay such taxes and/or other amounts then due (the “Tax Amount”) and deduct from the number 
of Shares otherwise then deliverable by it to the Exercising Person a number of Shares having a Fair Market Value 
on the Date of Exercise equal to the Tax Amount (“Tax-Withheld Shares”), in which event Optionee shall have no further 
rights  with  respect  to  such Tax-Withheld  Shares,  or  (ii)  withhold  the Tax Amount  from  Optionee's  wages  or  other 
compensatory payments due to Optionee, provided that, if the Exercising Person delivers funds to the Company to 
the attention of the Secretary in payment of the Tax Amount, the Company will apply such funds to its payment of 
Taxes or other amounts then due.

5. 

Termination of Option.  The Option, to the extent not previously exercised, shall terminate and cease 
to be exercisable upon, or within a designated period of time after,  the first to occur of the following “termination of 
Service events” as set forth below, to be exercisable not later than the expiration of the Option Period (i.e., the tenth 
(10th) anniversary of the Date of Option Grant); and if no ”termination  of Service event” occurs before the expiration 
of the Option Period, the Option will terminate and cease to be exercisable as of the expiration of the Option Period.

(a) 
terminates;

if such termination of Service is for Cause (as defined below), the date on which Optionee’s Service 

(b) 

if such termination of Service is other than for Cause or by reason of Optionee’s death, Disability or 
Retirement  (as  defined  below),  the  expiration  of  three  (3)  months  following  the  date  on  which  Optionee’s  Service 
period, then the termination event shall 
terminates; provided, however, that, if the Optionee dies within such 
be the expiration of three (3) months after the date of death of Optionee;

(c) 

if such termination of Service is by reason of Optionee’s Disability or Retirement, the expiration of 
twelve (12) months following the date on which Optionee’s Service terminates; provided, however that, if the Optionee 
period, then the termination event shall be the expiration of the Option Period (i.e., the tenth 
dies within such 
(10th) anniversary of the Date of Option Grant); or

(d) 

if such termination of Service is by reason of Optionee’s death, the expiration of the Option Period 

(i.e., the tenth (10th) anniversary of the Date of Option Grant).

Notwithstanding the foregoing, the Administrator may determine from time to time prior to the termination or 
expiration of the Option to extend the exercisability of the Option, if a “termination of Service event” as described in 
subsections (b) or (c) above should occur prior to the expiration of the Option Period, for an additional period of time 
beyond the time period specified in subsections (b) or (c) above following the events identified in such (but in no event 

beyond the expiration of the Option Period) if in its judgment such extension of exercisability is in the best interests of 
the Company.  

In the event of any termination of Optionee’s Service, for any reason, the Option, to the extent it continues to 
be exercisable for a period of time thereafter, as provided above, shall continue to be exercisable during such period 
only  with  respect to  that number  of Shares  as  to  which  the  Option  was  exercisable  as  of  the  time  of  termination, 
including those Shares, if any, subject to accelerated vesting as of such termination, as provided in Section 2(b) or 
elsewhere in this Certificate. 

The Optionee’s “Service” shall mean (i) the full- or part-time employment of Optionee with the Company and/
or its subsidiaries as an employee, or (ii) the rendering of services by Optionee for the Company and/or its subsidiaries 
under a Qualifying Services Contract, as defined below.  Service shall not be deemed to terminate for purposes of the 
Option due to a leave of absence required by law or otherwise granted by the Company or its subsidiaries or as a 
result of any transfer of the employment or service of Optionee between or among the Company and/or its subsidiaries 
or to any successor of the Company or its subsidiaries incident to any merger or similar business combination involving 
the Company or its subsidiaries. 

A “Qualifying Services Contract” shall mean a written agreement between Optionee and the Company under 
which Optionee shall continue to render services for the Company and/or its subsidiaries for a specified period of time 
following termination of Optionee’s employment with the Company and/or its subsidiaries (or following termination of 
a prior Qualifying Services Agreement), which agreement satisfies each of the following conditions: (i) the services to 
be  rendered  thereunder  by  Optionee  shall  qualify  as  “substantial,”  as  that  term  is  defined  and  determined  by  the 
Administrator from time to time with such definition to be set forth or referenced in such agreement; (ii) Optionee in 
rendering such services shall be acting as or for an independent contractor and not as an employee of the Company 
and/or its subsidiaries; and (iii) there shall be no break in service between Optionee’s serving as an employee of the 
Company  and/or  its  subsidiaries  (or  serving  under  a  prior  Qualifying  Services  Contract)  and  serving  under  such 
agreement.

“Retirement” shall mean the “retirement” or “early retirement” of Optionee from employment with the Company 
and/or its subsidiaries under the principal retirement plan of the Company then in effect (the “Retirement Plan”), or, if 
Optionee’s employment with the Company and/or its subsidiaries terminates and Optionee continues to render Service 
for a period of time thereafter under a Qualifying Services Contract or a continuous succession of Qualifying Services 
Contracts,  “Retirement” after the commencement of such period of time shall mean Optionee’s ceasing to render 
Service under such contract or the last such contract.

Termination for "Cause" of Optionee shall mean: (i) if Optionee is serving under an employment or services 
agreement with the Company and/or its subsidiaries, including a Qualifying Services Contract, that contains a provision 
for termination for "Cause," termination of the Service of Optionee for "Cause" pursuant to such provision, and (ii) if 
Optionee is not serving under such an employment or services agreement, termination of the Service of Optionee by 
vote  of  the  entire  Board  or  of  the  entire  board  of  directors  of  a subsidiary  of  the  Company  for  which 
a 
Optionee is then rendering Service, expressly for one or more of the following "Causes," as evidenced in a board 
resolution: (A) any willful misconduct by Optionee that is materially injurious to the Company or a subsidiary of the 
Company, monetarily or otherwise; (B) any willful failure by Optionee to follow the reasonable directions of the applicable 
board or a 
executive officer of the Company or a subsidiary of the Company; (C) any failure by Optionee 
substantially  to  perform  any  reasonable  directions  of  the  Board  or  the  board  of  directors  of  any  subsidiary  of  the 
Company (other than failure resulting from Disability or death), within thirty (30) days after delivery to the Optionee by 
the respective board of a written demand for substantial performance, which written demand shall specifically identify 
the manner in which such board believes that the Optionee has not substantially performed;  (D)  any inability of 
Optionee to serve as an officer or director of any subsidiary of the Company, or perform any substantial portion of 
Optionee’s duties, by reason of any order of the Federal Deposit Insurance Corporation, the Office of the Comptroller 
of Currency, or any other regulatory authority or agency having jurisdiction over the Company or any of its subsidiaries; 
or (E) intentionally providing false or misleading information to, or otherwise misleading the Board or the board of 
directors of any of the Company’s subsidiaries.

6. 

Adjustments. If, after the Date of Option Grant, all issued and outstanding shares of Common Stock 
shall  be  increased  or  decreased  in  number,  pursuant  to  stock  dividends,  stock  splits,  consolidations  of  shares, 
recapitalizations, mergers, consolidations, reorganizations, combinations or exchange of shares or similar transactions, 
the number of Shares to which the Option theretofore related and the option price per share theretofore applicable to 
such Option shall be appropriately adjusted by the Company to provide the same overall economic value to the Optionee 

immediately after the occurrence of such event as existed immediately prior to the occurrence of such event (subject 
to applicable rules and regulations); provided, however, that if the Company shall issue additional shares of Common 
Stock for a consideration, no such adjustment shall be made.

7. 

Change in Control.  In the event of a Change in Control of the Company (as defined below), the Option, 
if not then fully exercisable shall become fully exercisable (i.e., shall vest) as of the date of such Change in Control, 
and shall remain fully exercisable thereafter until termination in accordance with Section 5 hereof. For this purpose, 
a "Change in Control of the Company" shall be deemed to have occurred upon the first to occur of any of the following:

(a) 

The acquisition by one person, or more than one person acting as a group, of ownership of stock of 
the Company that, together with stock held by such person or group, constitutes more than 50% of the total fair market 
value or total voting power of the stock of the Company;

(b) 

The acquisition by one person, or more than one person acting as a group, of ownership of stock of 
the Company, that together with stock of the Company acquired during the twelve-month period ending on the date 
of the most recent acquisition by such person or group, constitutes 30% or more of the total voting power of the stock 
of the Company;

(c) 

A majority of the Board is replaced during any twelve-month period by Directors whose appointment 

or election is not endorsed by a majority of the Board before the date of the appointment or election;

(d) 

One person, or more than one person acting as a group, acquires (or has acquired during the twelve-
month period ending on the date of the most recent acquisition by such person or group) assets from the Company 
that have a total gross fair market value (determined without regard to any liabilities associated with such assets) equal 
to or more than 40% of the total gross fair market value of all of the assets of the Company immediately before such 
acquisition or acquisitions.

Persons will not be considered to be acting as a group solely because they purchase or own stock of the same 
corporation at the same time, or as a result of the same public offering.  However, persons will be considered to be 
acting as a group if they are owners of a corporation that enters into a merger, consolidation, purchase or acquisition 
of stock, or similar business transaction with the Company. 

This definition of Change in Control of the Company shall be interpreted in accordance with, and in a manner 
that will bring the definition into compliance with, the regulations under Section 409A of the Internal Revenue Code of 
1986, as amended (the “Code”).

8. 

Non-transferability; Rights Prior to Exercise. The Option shall be 

except in the event 
of Optionee's death (in which such case, Section 9 shall apply), and during Optionee's lifetime shall be exercisable 
only by Optionee.  Neither Optionee nor any permitted transferee of any interest in the Option shall have any rights 
as a shareholder with respect to any Shares to which the Option relates until the Option shall have been exercised 
with respect to such Shares and such Shares shall have been issued and delivered to the Exercising Person.

9. 

Designation of Beneficiary.  Optionee may designate a person or persons to receive the Option in the 
event of the death of Optionee.  Any such designation must be made upon properly completed forms supplied by and 
returned to the Company and, once made, may be revoked only in writing.  If Optionee fails to designate a beneficiary, 
the estate of Optionee or any heir or successor who by reason of Optionee’s death acquired the rights to exercise the 
Option will be deemed to be the beneficiary of Optionee with respect to the Option.  Any such person with rights under 
the Option shall possess all rights of Optionee under this Certificate with respect to such Option and shall remain 
subject to all the terms and conditions applicable thereto, including without limitation, the provision of this Certificate 
regarding payment of the Exercise Price and termination of the Option.

10. 

Non-Qualified Stock Option.  The Option is not intended to be, and will not be treated as, an "incentive 

stock option" within the meaning of Section 422 of the Code.

11. 

Definitions.  Unless otherwise indicated herein, all capitalized terms used herein shall have the same 

meaning given such terms in the Plan as in effect on the Date of Grant.

[Signature page follows]

IN WITNESS WHEREOF, the undersigned, being duly authorized, has executed this Certificate on behalf of 

the Company.

ARROW FINANCIAL CORPORATION

By: 
Name:   
Title: 

ATTEST:

____________________________, Secretary 

Date

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Certificate No. NQSO  _____
    (Non-Employee Director Award)

ARROW FINANCIAL CORPORATION

2013 Long-Term Incentive Plan
NON-QUALIFIED STOCK OPTION CERTIFICATE
(Director Award)
____________________________________________________________________________________ 
(Complete all items before issuance of Certificate)

Date of Option Grant:  ____________  Number of Shares to Which Option Relates:  ____________

Option Price Per Share: $ 

The Option is     / is not ___ Authorized for Payment in Shares in Lieu of Cash.
(Shares surrendered in payment must meet all conditions for use of such shares as payment, as set by the Administrator.)

The Option evidenced by this Certificate is non-transferable except upon the death of Optionee.

Record of Partial Option Exercise:

Date of Exercise:

No. of Shares Exercised:

No. of Shares Remaining as to 
Which Option Relates:

This certifies that  

 (“Optionee”), who is a valued and trusted Director of Arrow Financial 
Corporation, a New York corporation (the “Company”), has been granted an option by the Company to purchase one 
or more shares of the common stock, par value $1.00 per share, of the Company ("Common Stock"), subject to the 
terms and conditions set forth in this Certificate and in accordance with the Company's 2013 Long-Term Incentive 
Plan (the "Plan"), with the expectation that the provision of this award to the Optionee will encourage the Optionee to 
acquire and maintain an interest in the Common Stock and have an added incentive to work for the success of the 
Company and its subsidiaries.  

The terms and conditions of said option are as follows:

1. 

Grant of Option.  As of the Date of Option Grant identified above, the Company hereby grants to 
Optionee, subject to the conditions set forth in this Certificate and in the Plan, the right, privilege, and option (the 
"Option") to purchase that number of shares of Common Stock identified above opposite the heading “Number of 
Shares to Which Option Relates” (the "Shares"), at the per share price (the “Exercise Price”) specified above opposite 
the heading “Option Price Per Share,” which Exercise Price is not less than the Fair Market Value per share of the 
Common Stock on the Date of Option Grant.  For purposes of this Option Certificate, “Fair Market Value” per share of 
Common Stock as of any date shall be as determined in the manner specified from time to time by the Administrator 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
in accordance with the Plan.  The “Administrator” shall be either the Board of Directors of the Company (the “Board”) 
or the Compensation Committee of the Board as determined in accordance with the Plan. 

2. 

Exercisability of Option; Vesting.  

(a) 

Subject to the provisions, exceptions and limitations set forth elsewhere in this Certificate, including 
Sections 3, 5 and 7, the Option may be exercised only to the extent vested and only during the period (the "Option 
Period") commencing on the Date of Option Grant identified above and ending on the tenth (10th) anniversary of the 
Date of Option Grant.  Subject to Section 2(b), the Option will become exercisable (i.e., will vest) during the Option 
Period as follows: on the first anniversary of the Date of Option Grant, the Option will become exercisable with respect 
to ______ Shares; on the second anniversary of the Date of Option Grant,  the Option will become exercisable with 
respect to an additional ______ Shares; on the third anniversary of the Date of Option Grant, the Option will become 
exercisable with respect to an additional ______ Shares; and on the fourth anniversary of the Date of Option Grant, 
the Option will become exercisable with respect to all remaining Shares.  

(b) 

Notwithstanding the foregoing, (i) the exercisability (i.e., vesting) of the Option shall be accelerated, 
and the Option, if not fully exercisable, shall become fully exercisable (i.e., shall vest), in the event of the death or 
Disability of Optionee or the occurrence of a Change in Control of the Company (as defined in Section 7) at any time 
after the Date of Option Grant and prior to termination of the Option, and (ii) the exercisability (i.e., vesting) of the 
Option may otherwise be accelerated, and the Option, if not fully exercisable, shall become fully exercisable, upon the 
occurrence of such other event or events or upon such other circumstance or circumstances arising after the Date of 
Option Grant and prior to termination of the Option as the Administrator may determine from time to time as justifying 
such acceleration.

3. 

Conditions to Exercise of Option.  The Option may not be exercised unless, as of the date of exercise 

of the Option (the "Date of Exercise"),

(a) 

the Option is then exercisable with respect to the number of Shares as to which exercise is sought, 

in accordance with Section 2, and the Option shall not have terminated pursuant to Section 5;

(b) 

the underlying Shares as to which the Option is then sought to be exercised are the subject of an 
effective registration statement under the Securities Act of 1933, as amended, and are registered under applicable 
state securities laws, or may then be issued to Optionee exempt from such federal or state registration;

(c) 

full payment of the Exercise Price of the Shares as to which the Option is being exercised has been 

received by the Company in accordance with Section 4(c); and

(d) 

all other actions required to be taken by the Company and Optionee prior to such exercise of the 

Option in accordance with the Plan and this Certificate shall have been taken.

4. 

Method of Exercise of Option.

(a) 

If Optionee or any other person authorized to exercise the Option (an "Exercising Person") elects to 
exercise the Option, in whole or in part, such Exercising Person shall deliver to the Secretary of the Company or his 
or her designated representative (the “Secretary”) at the Company's principal place of business a written notice of 
election to exercise the Option, identifying that number of whole Shares as to which exercise is then being sought, 
which number may not exceed the number of Shares as to which the Option may then be exercised (i.e., vested shares) 
in light of any and all prior partial exercises of the Option and any applicable restrictions on the right to exercise the 
Option at such time in accordance with this Certificate or the Plan.  If the Exercising Person is not the Optionee, the 
notice also shall identify the nature of the Exercising Person's authority to exercise the Option, which authority must 
be acceptable to the Administrator. In all cases, such written notice of election must be accompanied by surrender of 
the original of this Certificate.

(b) 

The Date of Exercise with respect to any such election shall be as soon as practicable following receipt 
by the Secretary of the notice described in Section 4(a) above and the satisfaction of all required conditions to exercise 
including, without limitation, receipt of payment as described in Section 4(c) below.  The Exercising Person may revoke 
the election to exercise at any time prior to the Date of Exercise by subsequent notice to the Secretary, if such notice 
of revocation is timely received as determined by the Company.

(c) 

Full payment of the Exercise Price of the Shares with respect to which the Option is being exercised 
must be delivered to the Company to the attention of the Secretary prior to the Date of Exercise. Payment shall be in 
cash or by bank check or if authorized by the Administrator upon grant of the Option (evidenced by an appropriate 
notation in the forepart of this Certificate) or thereafter, may be made at the discretion of the Exercising Person in 
whole or in part in shares of Common Stock owned by Optionee subject to such conditions upon such use of shares 
of Common Stock as may be set by the Administrator from time to time (a 
Exercise").  Any shares 
Exercise ("Payment Shares") shall be valued at 
surrendered in payment of the Exercise Price in a 
Exercise, in lieu of physically surrendering to the 
Fair Market Value as of the Date of Exercise.  In a 
Company a certain number of Payment Shares, the Exercising Person may elect to submit to the Company to the 
attention of the Secretary an affidavit attesting ownership by Optionee of such number of shares for the appropriate 
period of time and request that such shares, although not physically surrendered, be deemed to have been surrendered 
by the Exercising Person to the Company in payment of the Exercise Price (any such payment, a "Deemed Payment").  

(d) 

Upon receipt of payment of the Exercise Price, including an affidavit of ownership in the case of a 
Deemed Payment, the Company shall issue and deliver to the Exercising Person, as of the Date of Exercise, evidenced 
by book entry or electronic delivery or by delivery of a duly executed stock certificate, the number of Shares as to 
which the Option has thus been exercised (less any Tax-Withheld Shares, as described and defined in Section 4(e) 
below), provided that, if the Exercising Person has elected in connection with a 
Exercise to make a 
Deemed  Payment  without  physically  surrendering  to  the  Company  some  number  of  Payment  Shares  owned  by 
Optionee, the Company will deduct from the number of Shares to be issued to the Exercising Person on the Date of 
Exercise the number of shares deemed surrendered but not physically surrendered by the Exercising Person, and 
issue to the Exercising Person only the remaining number of Shares (less any Tax-Withheld Shares).  If, on the Date 
of Exercise, any Shares remain as to which the Option is not being exercised, the Company, simultaneously with 
issuance of the appropriate number of Shares, shall return to the Exercising Person the original of this Certificate, with 
appropriate notation in the forepart of this Certificate as to the partial exercise of the Option.  

(e) 

To the extent that exercise of the Option obligates the Company or any of its subsidiaries to pay any 
taxes or other amounts to any taxing or other governmental authority on behalf of or with respect to Optionee, either 
(i) the Company will pay such taxes and/or other amounts then due (the “Tax Amount”) and deduct from the number 
of Shares otherwise then deliverable by it to the Exercising Person a number of Shares having a Fair Market Value 
on the Date of Exercise, equal to the Tax Amount (“Tax-Withheld Shares”), in which event Optionee shall have no 
further rights with respect to such Tax-Withheld Shares, or (ii) the Exercising Person delivers funds to the Company 
to the attention of the Secretary in payment of the Tax Amount, the Company will apply such funds to its payment of 
Taxes or other amounts then due.

5. 

Termination of Option.  The Option, to the extent not previously exercised, shall terminate and cease 
to be exercisable upon, or within a designated period of time after,  the first to occur of the following “termination of 
Service events” as set forth below, to be exercisable not later than the expiration of the Option Period (i.e., the tenth 
(10th) anniversary of the Date of Option Grant); and if no ”termination  of Service event” occurs before the expiration 
of the Option Period, the Option will terminate and cease to be exercisable as of the expiration of the Option Period.

(a) 
terminates; 

if such termination of Service is for Cause (as defined below), the date on which Optionee’s Service 

(b) 

if such termination of Service is other than for Cause or by reason of Optionee’s death, Disability or 
Retirement  (as  defined  below),  the  expiration  of  three  (3)  months  following  the  date  on  which  Optionee’s  Service 
terminates; provided, however, that, if the Optionee dies within such 
period, then the termination event shall 
be the expiration of three (3) months after the date of death of Optionee;

(c) 

if such termination of Service is by reason of Optionee’s Disability or Retirement,  the expiration of 
twelve (12) months following the date on which Optionee’s Service terminates; provided, however that, if the Optionee 
dies within such 
period, then the termination event shall be the expiration of the Option Period (i.e., the tenth 
(10th) anniversary of the Date of Option Grant); or

(d) 

if such termination of Service is by reason of Optionee’s death, the expiration of the Option Period 

(i.e., the tenth (10th) anniversary of the Date of Option Grant.

Notwithstanding the foregoing, the Administrator may determine from time to time prior to the termination or 
expiration of the Option to extend the exercisability of the Option, if a “termination of Service event” as described in 

subsections (b) or (c) above should occur prior to the expiration of the Option Period, for an additional period of time 
beyond the time period specified in subsections (b) or (c) above following the events identified in such (but in no event 
beyond the expiration of the Option Period) if in its judgment such extension of exercisability is in the best interests of 
the Company. 

In the event of any termination of Optionee’s Service, for any reason, the Option, to the extent it continues to 
be exercisable for a period of time thereafter, as provided above, shall continue to be exercisable during such period 
only  with  respect to  that number  of Shares  as  to  which  the  Option  was  exercisable  as  of  the  time  of  termination, 
including those Shares, if any, subject to accelerated vesting as of such termination, as provided in Section 2(b) or 
elsewhere in this Certificate. 

The Optionee’s “Service” shall mean (i) service as a Director of the Company or any subsidiary of the Company 
but excluding service as an honorary, advisory of emeritus director or any other individual whose title includes the word 
“director” but who does not possess all powers possessed by a director as a matter of law, or (ii) the rendering of 
services by Optionee for the Company and/or its subsidiaries under a Qualifying Services Contract, as defined below.  

A “Qualifying Services Contract” shall mean a written agreement between Optionee and the Company under 
which Optionee shall continue to render services for the Company and/or its subsidiaries for a specified period of time 
following termination of Optionee’s Service (or following termination of a prior Qualifying Services Agreement), which 
agreement satisfies each of the following conditions: (i) the services to be rendered thereunder by Optionee shall 
qualify as “substantial,” as that term is defined and determined by the Administrator from time to time with such definition 
to be set forth or referenced in such agreement; (ii) Optionee in rendering such services shall be acting as or for an 
independent contractor and not as an employee of the Company and/or its subsidiaries; and (iii) there shall be no 
break in service between Optionee’s Service (or serving under a prior Qualifying Services Contract) and serving under 
such agreement.

“Retirement” shall mean the Optionee’s termination of continuous Service as a Director of the Company or 

any subsidiary or under a Qualifying Services Contract or continuous succession of Qualifying Services Contracts.

If Optionee is serving under a Qualifying Services Contract, then termination for “cause” shall include (i) if 
defined therein, termination of the Service of Optionee for "cause" as defined in such Qualifying Services Contract 
and (ii) if not defined therein, shall include termination of Service thereunder by a 
vote of the entire Board 
for one or more of the following "Causes," as evidenced in a board resolution: (A) any willful misconduct by Optionee 
that is materially injurious to the Company or a subsidiary of the Company, monetarily or otherwise; (B) any willful 
failure by Optionee to follow the reasonable directions of the Board or the board of directors of a subsidiary of the 
Company or a 
executive officer of the Company or a subsidiary of the Company; or (C) intentionally 
providing false or misleading information to, or otherwise misleading the applicable board or a committee thereof.

6. 

Adjustments. If, after the Date of Option Grant, all issued and outstanding shares of Common Stock 
shall  be  increased  or  decreased  in  number,  pursuant  to  stock  dividends,  stock  splits,  consolidations  of  shares, 
recapitalizations, mergers, consolidations, reorganizations, combinations or exchange of shares or similar transactions, 
the number of Shares to which the Option theretofore related and the option price per share theretofore applicable to 
such Option shall be appropriately adjusted by the Company to provide the same overall economic value to the Optionee 
immediately after the occurrence of such event as existed immediately prior to the occurrence of such event (subject 
to applicable rules and regulations); provided, however, that if the Company shall issue additional shares of Common 
Stock for a consideration, no such adjustment shall be made.

7. 

Change in Control.  In the event of a Change in Control of the Company (as defined below), the Option, 
if not then fully exercisable shall become fully exercisable (i.e., shall vest) as of the date of such Change in Control, 
and shall remain fully exercisable thereafter until termination in accordance with Section 5 hereof. For this purpose, 
a "Change in Control of the Company” shall be deemed to have occurred upon the first to occur of any of the following:

(a) 

The acquisition by one person, or more than one person acting as a group, of ownership of stock of 
the Company that, together with stock held by such person or group, constitutes more than 50% of the total fair market 
value or total voting power of the stock of the Company;

The acquisition by one person, or more than one person acting as a group, of ownership of stock of 
the Company, that together with stock of the Company acquired during the twelve-month period ending on the date 

(b) 

of the most recent acquisition by such person or group, constitutes 30% or more of the total voting power of the stock 
of the Company;

(c) 

A majority of the Board is replaced during any twelve-month period by Directors whose appointment 

or election is not endorsed by a majority of the Board before the date of the appointment or election;

(d) 

One person, or more than one person acting as a group, acquires (or has acquired during the twelve-
month period ending on the date of the most recent acquisition by such person or group) assets from the Company 
that have a total gross fair market value (determined without regard to any liabilities associated with such assets) equal 
to or more than 40% of the total gross fair market value of all of the assets of the Company immediately before such 
acquisition or acquisitions.

Persons will not be considered to be acting as a group solely because they purchase or own stock of the same 
corporation at the same time, or as a result of the same public offering.  However, persons will be considered to be 
acting as a group if they are owners of a corporation that enters into a merger, consolidation, purchase or acquisition 
of stock, or similar business transaction with the Company. 

This definition of Change in Control of the Company shall be interpreted in accordance with, and in a manner 
that will bring the definition into compliance with, the regulations under Section 409A of the Internal Revenue Code of 
1986, as amended (the “Code”).

8. 

Non-transferability; Rights Prior to Exercise.  The Option shall be 

except in the event 
of Optionee's death (in which such case, Section 9 shall apply), and during Optionee's lifetime shall be exercisable 
only by Optionee.  Neither Optionee nor any permitted transferee of any interest in the Option shall have any rights 
as a shareholder with respect to any Shares to which the Option relates until the Option shall have been exercised 
with respect to such Shares and such Shares shall have been issued and delivered to the Exercising Person.

9. 

Designation of Beneficiary.  Optionee may designate a person or persons to receive the Option in the 
event of the death of Optionee.  Any such designation must be made upon properly completed forms supplied by and 
returned to the Company and, once made, may be revoked only in writing.  If Optionee fails to designate a beneficiary, 
the estate of Optionee or any heir or successor who by reason of Optionee’s death acquired the rights to exercise the 
Option will be deemed to be the beneficiary of Optionee with respect to the Option.  Any such person with rights under 
the Option shall possess all rights of Optionee under this Certificate with respect to such Option and shall remain 
subject to all the terms and conditions applicable thereto, including without limitation, the provision of this Certificate 
regarding payment of the Exercise Price and termination of the Option.

10. 

Non-Qualified Stock Option.  The Option is not intended to be, and will not be treated as, an "incentive 

stock option" within the meaning of Section 422 of the Code.

11. 

Definitions.  Unless otherwise indicated herein, all capitalized terms used herein shall have the same 

meaning given such terms in the Plan as in effect on the Date of Grant.

IN WITNESS WHEREOF, the undersigned, being duly authorized, has executed this Certificate on behalf of 

the Company.

[Signature page follows]

ARROW FINANCIAL CORPORATION

By: 
Name:   
Title: 

ATTEST:

____________________________, Secretary 

Date

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
ARROW FINANCIAL CORPORATION
SELECT EXECUTIVE RETIREMENT PLAN 
Amendment dated October 18, 2013

As Amended and Restated Effective as of January 1, 2005
For Benefits Accrued or Vested After December 31, 2004, 
 and as the same may be further amended

Pursuant  to Article  V  of  the Arrow  Financial  Corporation  Select  Executive  Retirement  Plan  as 
amended and restated effective January 1, 2005 for benefits accrued or vested after December 31, 2004, as 
the same may be further amended (the “Plan”),  the Plan is hereby amended effective as of the date hereof:

1. 

Article II is hereby amended in its entirety to provide as follows:

Eligibility

This Plan shall provide Retirement Benefits solely to those employees or former employees as are 
determined by the Administrator to be Participants hereunder in accordance with the Plan and the 
guidelines set forth on Schedules A and B hereto.  

The Participants eligible for Retirement Benefits under the Plan shall constitute a select group of 
management or highly compensated employees as set forth in ERISA. 

Schedules A  and  B  are  hereby  amended  in  their  entirety  and  are  replaced  in  full  with  the 

2. 
Schedules A and B attached to this Amendment.  

3. 

General

a.  Any capitalized term or phrase used in this Amendment shall have the same meaning as the meaning ascribed 
to such term or phrase in the Engagement Agreement unless expressly otherwise defined in this Amendment.

b.  Except as amended by this Amendment, the terms of the Engagement Agreement remain in full force and 

effect.

[Signature Page Follows]

 
 
IN WITNESS WHEREOF, the undersigned has executed this Amendment to the Plan as of the day 

and year first above written.

ARROW FINANCIAL CORPORATION 

By:  
Name:   
Title: 

/s/ Mark Bulmer
Mark Bulmer
Arrow Financial Corporation Corporate Secretary

 
 
 
 
 
SCHEDULE A

Arrow Financial Corporation
Select Executive Retirement Plan

The named Participants to receive Retirement Benefits under this Schedule A shall have been so 
designated in writing by the Board of Directors or, effective October 18, 2013, by the Administrator 
thereof, for such benefits (or increases) as are so designated in writing  by the Board or the Administrator, 
as applicable,  on or after January 1, 2005 and shall qualify as a select group of management or highly 
compensated employees as set forth in ERISA. 

In its discretion, the Employer can increase the supplement each year by a fixed percentage, determined 
solely by the Participating Employer.

SCHEDULE B
Arrow Financial Corporation
Select Executive Retirement Plan

1.  Participants eligible to receive Retirement Benefits under this Schedule B shall consist of those 

employees or former employees of the Employer or Participating Employer who qualify as a select 
group of management or highly compensated employees as set forth in ERISA, and whose benefits 
under the Defined Benefit Pension Plan and/or ESOP have been limited, as described below, by 
Section 415 and/or Section 401(a)(17) of the Code or are otherwise deemed by the Board or, 
effective October 18, 2013, the Administrator thereof, not to be sufficient and, effective January 1, 
2008, to which the Board or the Administrator, as applicable, has granted eligibility in writing 
under the Plan. 

2.  Any employee or former employee shall become a Participant in the Plan if:

a.  His Compensation, as defined in the Defined Benefit Pension Plan or ESOP, for the current Plan Year 
or any prior Plan Year would exceed, if not for such limitation, the amount specified in Section 401(a)
(17) of the Code ($210,000 in 2005); or

b.  His projected annual pension benefit under the Defined Benefit Pension Plan, if determined without 

regard to the benefit limits imposed by Section 415(b) of the Code or the compensation limit imposed 
by Section 401(a)(17) of the Code, would exceed the dollar amount specified in Section 415(b)(1) of 
the Code ($170,000 for 2005); or

c.  His annual additions, as defined in Section 415(c)(2) of the Code, under the ESOP, if determined 

without regard to the annual additions limits imposed by Section 415(c) of the Code or the 
compensation limit imposed by Section 401(a)(17) of the Code, for any Plan Year beginning after 
1993, would exceed the dollar amount specified in Section 415(c)(1) of the Code ($42,000 for 2005);

d.  and, effective January 1, 2008, the Board or, effective October 18, 2013, the Administrator thereof, 

has granted eligibility in writing under the Plan to the employee. 

3.  Retirement Benefits payable under this Schedule B by reason of Code limitations shall be the 

Actuarial Equivalent, as defined in the Defined Benefit Pension Plan, of:

a.  The Vested annual Retirement Benefit to which the Participant or surviving spouse would be eligible 
to receive at the time of retirement or death as determined under the Defined Benefit Pension Plan 
formula based upon the Participant’s Compensation, as defined in the Defined Benefit Pension Plan 
but without regard to the limit imposed by Section 401(a)(17) of the Code, and without regard to any 
benefit limitation under Section 415(b) of the Code, adjusted for the form of payment selected by the 
Participant, less

b.  The annual pension benefit that is payable to the Participant or surviving spouse under the Defined 

Benefit Pension Plan, less

c.  The benefit accrued and vested under the Plan as of December 31, 2004 under the terms of the Plan 

as then in effect (“Grandfathered Benefit”).

4.  Additional ESOP Benefits shall be payable under this Schedule B to any Participant who, for any 
Plan Year beginning on or after January 1, 1994, receives an allocation under the ESOP which is 
less than the allocation he would have received if the limitations imposed by Section 415(c) and 
Section 401(a)(17) of the Code did not apply.

a.  As of the last day of each Plan Year, such a Participant shall receive an allocation under the Plan 

equal to the sum of  (i), (ii) and (iii) below:

(i)  Phantom Share Allocation - an allocation of phantom shares of Employer stock equal to the 

excess, if any, of (1) over (2), where:

1. 

2. 

is the number of shares of Employer stock that would have been allocated to the 
Participant’s account under the ESOP with respect to such Plan Year if the limitations 
of Sections 415(c) and 401(a)(17) of the Code were disregarded, and
is the number of shares of Employer stock actually allocated to the Participant’s 
account under the ESOP for such Plan Year.

The phantom shares allocated pursuant to this subparagraph (i) shall be held in the Participant’s Phantom 
Share Account.

(ii)  Cash Allocation - a dollar amount allocation equal to the excess, if any, of (1) over (2), 

where:
1. 

2. 

is the dollar amount that would have been allocated in cash to the Participant’s account 
under the ESOP with respect to such Plan Year if the limitations of Sections 415(c) 
and 401(a)(17) of the Code were disregarded, and
is the dollar amount actually allocated in cash to the Participant’s account under the 
ESOP for such Plan Year.

The dollar amounts allocated pursuant to this subparagraph (ii) shall be held in the Participant’s Cash 
Account.

(iii)  Dividend and Interest Allocation - Stock and cash dividends on Employer stock shall be 
credited to the Participant’s Phantom Share Account when paid, as if such phantom shares 
were actual shares, and interest on the value of the Participant’s Cash Account, determined as 
of the last day of the immediately preceding Plan Year, shall be allocated at a rate to be 
determined annually by the Plan Administrator and credited to the Participant’s Cash Account 
as of the last day of the Plan Year.

b.  Additional ESOP Benefits, if any, shall be distributed to the Participant, or his Beneficiary, in a single 
lump sum cash payment within 90 days after the date of termination of his employment in an amount 
equal to the Vested portion of:

(i)  The number of phantom shares of Employer stock credited to the Participant’s Phantom 
Share Account as of the last day of the Plan Year coinciding with or immediately preceding 
the date of distribution, multiplied by the fair market value of one share of the Employer’s 
stock as determined by the Plan Administrator in its discretion; plus

(ii)  The value of the Participant’s Cash Account as of the same date.

Notwithstanding, if the Participant is a Key Employee (as defined by the Code) of a Participating 
Employer, the payment of additional ESOP Benefits, if any, as described above shall be distributed no 

sooner than the date that is 6 months following the Participant’s separation from service with the 
Participating Employer.

A Participant’s Vested percentage shall be determined in accordance with the ESOP.

c.  This section shall apply to benefits that have accrued or become vested after December 31, 2004, 

including any increase attributable to Grandfathered Benefits’ investment experience after December 
31, 2004.

Exhibit 21

Arrow Financial Corporation
250 Glen Street
Glens Falls, NY 12801
Subsidiaries
December 31, 2013 

Subsidiary
Subsidiaries of Arrow Financial Corporation:
Glens Falls National Bank and Trust Company
  A Nationally Chartered Commercial Bank
  Headquarters: Glens Falls, NY
Saratoga National Bank and Trust Company
  A Nationally Chartered Commercial Bank
  Headquarters: Saratoga Springs, NY
Arrow Capital Statutory Trust II
  A Non-deposit Trust Company
  Headquarters: Glens Falls, NY
Arrow Capital Statutory Trust III
  A Non-deposit Trust Company
  Headquarters: Glens Falls, NY
Subsidiaries of Glens Falls National Bank and Trust Company:
Arrow Properties, Inc.
  A Real Estate Investment Trust
  (Glens Falls National Bank also holds approximately 82%
     of non-voting preferred stock)
  Headquarters: Glens Falls, NY
North Country Investment Advisers, Inc.
  A New York Corporation
  Headquarters: Glens Falls, NY
NC Financial Services, Inc.
  A New York Corporation
  Headquarters: Warrensburg, NY
Glens Falls National Community Development Corporation
  A New York Corporation
  Headquarters: Glens Falls, NY
Capital Financial Group, Inc.
  A New York Corporation
  Headquarters: South Glens Falls, NY
Loomis & LaPann, Inc.
  A New York Corporation
  Headquarters: South Glens Falls, NY
Upstate Agency, LLC
  A New York Corporation
  Headquarters: Warrensburg, NY
Glens Falls National Insurance Agencies, LLC
  A New York Corporation
  Headquarters: South Glens Falls, NY
Subsidiaries of Saratoga National Bank and Trust Company:
NC Financial Services, Inc.
  A New York Corporation
  Headquarters: Warrensburg, NY

Percent of Common Stock Owned

100

100

100

100

100

100

90

100

100

100

100

100

10

Consent of Independent Registered Public Accounting Firm

The Board of Directors
Arrow Financial Corporation:

We consent to the incorporation by reference in the registration statements, Forms S-3 (No. 333-187293 and No. 
333-175236) and S-8 (No. 333-62719, No. 333-151550, No. 333-188479 and No. 333-188480) of Arrow Financial 
Corporation and subsidiaries of our reports dated March 14, 2014, with respect to the consolidated balance sheets of 
Arrow  Financial  Corporation  and  subsidiaries  as  of  December 31,  2013  and  2012,  and  the  related  consolidated 
statements of income, comprehensive income, changes in shareholders' equity and cash flows for each of the years 
in the three-year period ended December 31, 2013, and the effectiveness of internal control over financial reporting 
as  of  December 31,  2013,  which  reports  appear  in  the  December 31,  2013  annual  report  on  Form  10-K  of Arrow 
Financial Corporation.

/s/ KPMG  LLP

Albany, NY
March 14, 2014 

Certification of the Chief Executive Officer Pursuant to
Securities Exchange Act Rules 13a-14 and 15d-14
As Adopted Pursuant to
Section 302 of the Sarbanes-Oxley Act of 2002

I, Thomas J. Murphy, certify that:

1. 

2. 

3. 

4. 

I have reviewed the annual report on Form 10-K of Arrow Financial Corporation; 

Based on my knowledge, this report does not contain any untrue statement of a material fact or omit 
to state a material fact necessary to make the statements made, in light of the circumstances under 
which such statements were made, not misleading with respect to the period covered by this report;

Based on my knowledge, the financial statements, and other financial information included in this 
report, fairly present in all material respects the financial condition, results of operations and cash 
flows of the registrant as of, and for, the periods presented in this report; 

The  registrant's  other  certifying  officers  and  I  are  responsible  for  establishing  and  maintaining 
disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and 
internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) 
for the registrant and have:

(a) 

(b) 

(c) 

(d) 

Designed such disclosure controls and procedures, or caused such disclosure controls and 
procedures to be designed under our supervision, to ensure that material information relating 
to the registrant, including its consolidated subsidiaries, is made known to us by others within 
those entities, particularly during the period in which this report is being prepared;  

Designed such internal control over financial reporting, or caused such internal control over 
financial reporting to be designed under our supervision, to provide reasonable assurance 
regarding the reliability of financial reporting and the preparation of financial statements for 
external purposes in accordance with generally accepted accounting principles;

Evaluated  the  effectiveness  of  the  registrant's  disclosure  controls  and  procedures  and 
presented in this report our conclusions about the effectiveness of the disclosure controls and 
procedures, as of the end of the period covered by this report based on such evaluation; and

Disclosed in this report any change in the registrant's internal control over financial reporting 
that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal 
quarter in the case of an annual report) that has materially affected, or is reasonably likely to 
materially affect, the registrant's internal control over financial reporting.

5. 

The registrant's other certifying officers and I have disclosed, based on our most recent evaluation of 
internal control over financial reporting, to the registrant's auditors and the audit committee of the 
registrant's board of directors (or persons performing the equivalent functions):

(a) 

(b) 

All  significant  deficiencies  and  material  weaknesses  in  the  design  or  operation  of  internal 
control over financial reporting which are reasonably likely to adversely affect the registrant's 
ability to record, process, summarize and report financial information; and 

Any fraud, whether or not material, that involves management or other employees who have 
a significant role in the registrant's internal control over financial reporting.

Date:  March 14, 2014 

By: 

/s/ Thomas J. Murphy 
Thomas J. Murphy
Chief Executive Officer

Certification of the Chief Financial Officer Pursuant to
Securities Exchange Act Rules 13a-14 and 15d-14
As Adopted Pursuant to
Section 302 of the Sarbanes-Oxley Act of 2002

I, Terry R. Goodemote, certify that:

1. 

2. 

3. 

4. 

I have reviewed the annual report on Form 10-K of Arrow Financial Corporation; 

Based on my knowledge, this report does not contain any untrue statement of a material fact or omit 
to state a material fact necessary to make the statements made, in light of the circumstances under 
which such statements were made, not misleading with respect to the period covered by this report;

Based on my knowledge, the financial statements, and other financial information included in this 
report, fairly present in all material respects the financial condition, results of operations and cash 
flows of the registrant as of, and for, the periods presented in this report; 

The  registrant's  other  certifying  officers  and  I  are  responsible  for  establishing  and  maintaining 
disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and 
internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) 
for the registrant and have:

(a) 

(b) 

(c) 

(d) 

Designed such disclosure controls and procedures, or caused such disclosure controls and 
procedures to be designed under our supervision, to ensure that material information relating 
to the registrant, including its consolidated subsidiaries, is made known to us by others within 
those entities, particularly during the period in which this report is being prepared;  

Designed such internal control over financial reporting, or caused such internal control over 
financial reporting to be designed under our supervision, to provide reasonable assurance 
regarding the reliability of financial reporting and the preparation of financial statements for 
external purposes in accordance with generally accepted accounting principles;

Evaluated  the  effectiveness  of  the  registrant's  disclosure  controls  and  procedures  and 
presented in this report our conclusions about the effectiveness of the disclosure controls and 
procedures, as of the end of the period covered by this report based on such evaluation; and

Disclosed in this report any change in the registrant's internal control over financial reporting 
that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal 
quarter in the case of an annual report) that has materially affected, or is reasonably likely to 
materially affect, the registrant's internal control over financial reporting.

5. 

The registrant's other certifying officers and I have disclosed, based on our most recent evaluation of 
internal control over financial reporting, to the registrant's auditors and the audit committee of the 
registrant's board of directors (or persons performing the equivalent functions):

(a) 

(b) 

All  significant  deficiencies  and  material  weaknesses  in  the  design  or  operation  of  internal 
control over financial reporting which are reasonably likely to adversely affect the registrant's 
ability to record, process, summarize and report financial information; and 

Any fraud, whether or not material, that involves management or other employees who have 
a significant role in the registrant's internal control over financial reporting.

Date:  March 14, 2014 

By: 

/s/ Terry R. Goodemote             
Terry R. Goodemote
Chief Financial Officer

Certification of Chief Executive Officer and Chief Financial Officer
Pursuant to 18 U.S.C. Section 1350
As Adopted Pursuant To
Section 906 of The Sarbanes-Oxley Act of 2002

In connection with the Annual Report of Arrow Financial Corporation (the "Company") on Form 10-K for the 
year ended December 31, 2013, filed with the Securities and Exchange Commission  (the "Report"), we, Thomas J. 
Murphy, Chief Executive Officer of the Company, and Terry R. Goodemote, Chief Financial Officer of the Company, 
hereby certify, in accordance with 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley 
Act of 2002, that, to the best of our knowledge:

The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities 

(a) 
Exchange Act of 1934, as amended; and

The information contained in the Report fairly presents, in all material respects, the financial 

(b) 
condition and results of operations of the Company.

Dated: March 14, 2014 

/s/ Thomas J. Murphy 
Thomas J. Murphy
Chief Executive Officer

/s/ Terry R. Goodemote   
Terry R. Goodemote
Chief Financial Officer

A signed original of this written statement required by Section 906 has been provided to Arrow Financial 
Corporation and will be retained by Arrow Financial Corporation and furnished to the Securities and Exchange 
Commission or its staff upon request.