Quarterlytics / Financial Services / Banks - Regional / Bank of Hawaii

Bank of Hawaii

boh · NYSE Financial Services
Claim this profile
Ticker boh
Exchange NYSE
Sector Financial Services
Industry Banks - Regional
Employees 1001-5000
← All annual reports
FY2014 Annual Report · Bank of Hawaii
Sign in to download
Loading PDF…
Holo I Mua  

MOVING  FORWARD TOGETHER

2014 ANNUAL REPORT

Contents

Chairman’s Message
2014 Financial Summary
Year in Review
Client Profiles
Pulling Together to Strengthen Communities
Empowering Employees for Success
2014 Financial Report

  1 
  3 
  4 
  8 
 16 
 18 
 20 
23  Map of Locations
 24  Managing Committee and Board of Directors
 27 
 28  Shareholder Information

Bank of Hawaii Locations

Holo I Mua: Moving For ward Together

Bank of Hawaii’s “Reach Your Dreams” commercial began 
airing in 2014, and features a community of highly respected 
canoe builders and esteemed paddlers. Similar to the 
teamwork required in constructing a canoe, Bank of Hawaii’s 
commitment to collaboration is stronger than ever. Bank of 
Hawaii employees work together to provide personalized tools 
and services for clients, bringing them one step closer to 
reaching their financial goals.

© 2015, Bank of Hawaii Corporation. Bank of Hawaii®, Bankoh®, MyBankoh Rewards®, and the Bank of Hawaii logo are 
registered trademarks of Bank of Hawaii. SmartMoney Seminars, SimpliSavvy and Bankoh Advisors are trademarks of 

Bank of Hawaii. iPhone® is a registered trademark, and Apple Pay™ is a trademark of Apple, Inc. Visa Signature® is a registered 

trademark of Visa International Service Association and used pursuant to license from Visa U.S.A. Inc. World Elite MasterCard® 

is a registered trademark of MasterCard Worldwide or a subsidiary. American Express® is a registered trademark of the American 

Express Company. Hawaiian Airlines® is a registered trademark of Hawaiian Airlines, Inc. All other trademarks and service marks 

appearing in this report are the property of their respective owners and no claim of ownership is made by their use.

C H A I R M A N ’ S   M E S S A G E

Dear Fellow Shareholders,
Bank of Hawaii performed well again 
in 2014. We concluded the year in 
sound financial shape. We remain well 
capitalized and well positioned for 
2015. We continue our strategic 
approach to managing your company 
with a focus on building shareholder 
value over time by leveraging our 
unique market knowledge and brand 
strength along with sound risk and 
capital management and prudent 
expense control. Hawaii and the  
West Pacific remain our core markets.

Net income for the full year of 2014 
was $163 million compared to  
$150.5 million the prior year, an 
increase of 8.3 percent. Diluted 
earnings per share for the full year  
of 2014 were up 9.2 percent to $3.69 
from $3.38 in 2013. Our balance sheet 
continued to strengthen with solid 
growth in loans, up 13.2 percent to 
$6.9 billion from the prior year. 
Deposits were up 6 percent to  
$12.6 billion year over year. Credit 
quality remained solid and we saw  
all key metrics moving in the right 
direction throughout the year. Capital 
ratios place us in the top quartile 
among peer banks. Our equity 
valuation, as measured by price-to-
book value, also remained in the top 
quartile throughout the year. Expenses 
for the full year were down $4.1 million, 
or 1.2 percent, to $326.9 million from 
$331.0 million in 2013.

Significant to this performance is it 
was accomplished amidst a stagnant 
interest rate environment. We returned 
significant capital to shareholders 
through our share repurchase program 
while still managing to grow capital 

and maintain our annual dividend of 
$1.80 per share. Since the start of the 
share repurchase program in July 2001 
through the end of 2014, we have 
repurchased 52.0 million shares and 
returned more than $1.9 billion to 
shareholders at an average cost of 
$36.96 per share. Remaining buyback 
authority stands at $73.2 million as of 
Dec. 31, 2014.

Economy 
In 2014, we were fortunate to benefit 
from a relatively strong economy in 
the islands. Hawaii’s unemployment 
rate of 4 percent is among the lowest 
in the nation. Tourism set another 
record year in 2014. Visitor arrivals 
increased 1.3 percent to nearly  
8.3 million and total visitor expendi-
tures grew 2.3 percent to $14.7 billion. 
This on top of several very strong 
years of growth in the industry.

Hawaii’s housing market continued to 
perform well with the median price of 
a single-family home on Oahu topping 
$700,000. Housing inventory remains 
tight on Oahu with single-family 
homes on the market for an average 
of 23 days at end of 2014 and 
condominiums on the market an 
average of 22 days. Construction 
activity, which had gotten off to a 
slightly slower start than anticipated 
a couple years ago, is now 
accelerating with numerous major 
residential condominium projects 
underway and more in the pipeline in 
Oahu’s urban core. Honolulu’s rail 
transit project, currently estimated at 
roughly $6 billion and the largest 
public works project in the state’s 
history, is progressing with an 
anticipated completion date in 2019.  

The strength of the economy was 
clearly reflected in our lending activity. 
We experienced broad-based growth 
in commercial and consumer lending. 
Commercial lending was up  
11.9 percent to $2.83 billion compared 
to $2.53 billion at the end of 2013. 
Consumer loans increased  
14.1 percent to $4.07 billion from  
$3.57 billion at the end of 2013.

Barring unforeseen geopolitical 
factors, we’d expect Hawaii’s 
economy to continue its steady 
course. However, we will keep an eye 
on the broader global economy for 

developments in Europe, Asia and 
other regions that could have a 
potential impact on our local economy.

Our strong performance reflects  
the dedicated efforts of our 2,200 
employees and the quality of our 
customers. We were honored to once 
again be recognized nationally for our 
exceptional performance. Forbes 
magazine ranked us the No. 2 top 
performing large bank in the country. 
This is the sixth year in a row that 
Forbes has ranked Bank of Hawaii 
among the top five and we are the 
only bank in the country to be ranked 
in the top five for all six years that 
Forbes has conducted this ranking. In 
addition, Bank of Hawaii is rated Aa3 
by Moody’s Investor Services, making 
it one of the highest-rated financial 
institutions globally and nationally 
(rating as of Sept. 2014).  

Consistent Strategy 
We continue to stay the course in 
regard to our strategic plan, which has 
served us well. Our 2014–2016 
strategic plan contains many of the 
same core initiatives that make up the 
strategic foundation of our prior plan. 
Important will be deepening customer 
relationships, increasing efficiency, 
supporting and engaging our 
employees, leveraging our brand 
strength and continuing to actively 
manage risk and capital. The outcome 
of our success will largely depend on 
our ability to ensure all these 
elements are achieved in harmonious 
fashion. All elements are important.

Unique to the 2014–2016 plan will be 
expanded emphasis on ensuring we 
have the optimal customer delivery 
channels for today’s environment,  
on fine-tuning our products and 
services to the unique needs of our 
customers and on leveraging 
technology to improve customer 
experience and approval.

Customer-Centric Focus 
Founded in 1897, we have a deep 
history in the markets we serve,  
and today have banking relationships 
with more than 50 percent of Hawaii 
households. As a community bank,  
we believe banking should not be 
complicated. Our job is to help 
customers understand the products 
and services in which they have an 

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

1

C H A I R M A N ’ S   M E S S A G E

interest, helping ensure the choices 
are right for them.

The words “fast-paced” and “innovative” 
have not traditionally come to mind 
when describing the banking industry, 
but that’s changing. Customers 
already recognize and appreciate our 
extensive branch and ATM network, 
and we complement that accessibility 
with a 24/7 call center and advanced 
mobile capability. We continue to see 
customers conduct more of their 
business online and adopt new  
mobile technologies.

By embracing a customer-centric 
approach and using the knowledge 
learned from conversations with 
customers, we can provide the 
appropriate products and levels of 
service tailored to their individual 
situations and stages in life. Some 
customers have basic banking needs 
while others—consumers and 
businesses—have more complex 
requirements. As highlighted in the 
theme of this year’s annual report,  
our commitment to building strong, 
long-lasting, trusted relationships with 
our valued customers allows us to 
help them navigate toward a successful 
and secure financial future.

Employees 
We must continually ensure we not 
only attract the best employees  
but also retain them. We place heavy 
emphasis on employee development 
and training at all levels across the 
organization. Developing talent is the 
cornerstone to executing our plans  
for the future. A wide breadth of 
in-house training opportunities is 
available for all levels of employees. 
Also provided are specific courses 
involving leadership development and 
succession planning along with newly 
introduced courses on employee 
engagement and productivity.

We were proud to be named among 
the top 10 best large companies to 
work for in Hawaii Business 
magazine’s “Best Places To Work” 
annual survey. According to the 
survey, Bank of Hawaii was also 
ranked the No. 1 “Healthiest Company” 
and No. 3 for “Most Family-Friendly.”

In January 2014, we launched our  
Bank of Hawaii Foundation Scholarship 

2

Fund for employees’ children and 
grandchildren. In this inaugural year, 
we were proud to provide  
26 scholarships worth $91,000  
to colleges across the country.  
We look forward to expanding the 
program in the years to come. 

Community    
Our roots in the community run deep. 
Not just a company mantra, but an 
embedded value, we believe in 
investing in our local communities— 
both with time and funding. Along 
with being the state’s largest 
independent financial institution 
comes not only an obligation but also 
an opportunity to make a positive 
difference. Healthy banks need 
healthy communities and vice versa. 
I’m very proud of our “Bankoh Blue 
Crew,” a dedicated team of employee 
volunteers who are in the community 
every week helping out a diverse 
group of nonprofit organizations 
accomplish their missions.

In 2014, employee volunteers 
participated in 109 community-based 
events—more than two per week— 
investing 6,712 hours of their time. 
Employees are encouraged to also 
serve on boards of community 
organizations and lend their expertise 
to help guide these groups and offer 
their leadership skills and professional 
experience. You can read more  
about community activities later in 
this report.

We were honored to once again be the 
top residential lender in the state in 
both number of loans and dollar amount. 
We were also proud to be recognized as 
the SBA Hawaii top lender for Category 1 
(large banks) and Hawaii’s Military Bank 
of the Year by the U.S. Department of 
the Navy. Additionally, we continue to 
maintain our Community Reinvestment 
Act “Outstanding” rating from the 
Federal Reserve. And, we were proud to 
receive for the first time the Community 
Commitment Award from the American 
Bankers Association.

Aloha and Mahalo to Dave Heenan 
I want to wish a fond aloha to director 
Dave Heenan, who retires from our 
board at our 2015 annual shareholders 
meeting. Dave served our organization 
well for more than 30 years as a 
member of the board. He also served 

the past 14 years as chair of our 
Human Resources and Compensation 
Committee. His keen intellect and razor 
sharp wit will certainly be missed, but 
absolutely not forgotten. Mahalo Dave 
and Nery for a job well done. 

Holo I Mua—Moving  
Forward Together  
For more than a century, our 
customers have trusted and 
depended on Bank of Hawaii for their 
banking needs. It is a trust that we 
value and take seriously. Looking 
ahead, we are excited about the 
future. We have an exceptionally 
strong leadership team and highly 
dedicated and talented employees.

I’d like to welcome new board member 
Victor Nichols, who will also serve on 
the board’s Audit and Risk Committee. 
He most recently served as Chief 
Executive Officer of North America 
and President of Global Consumer 
Services for Experian, the leading 
global information services company 
providing data and analytical tools to 
clients around the world. Victor’s 
professional background and expertise 
in strategic planning and information 
technology will bring valuable 
perspective to our board and his 
global experience is well suited for the 
rapidly growing role of technology in 
the financial services industry.

I’d like to thank our entire board of 
directors for their ongoing support, 
guidance and involvement. I also want 
to thank our shareholders for their 
confidence and trust in Bank of Hawaii. 
We are proud of our results and the 
team that helped make us the 
successful organization we are today. 
We look forward to 2015 and “moving 
forward together.”

With aloha,

Peter S. Ho 
Chairman, President,  
and Chief Executive Officer  
Bank of Hawaii Corporation  
and Bank of Hawaii

2014 Financial Summary

Bank of Hawaii Corporation and Subsidiaries (dollars in thousands, except per-share amounts)

F O R   T H E   Y E A R   E N D E D   D E C E M B E R   3 1

20 1 4

20 13

Earnings Highlights and Performance Ratios
Net Income 
Basic Earnings Per Share
Diluted Earnings Per Share
Dividends Declared Per Share 
Net Income to Average Total Assets (ROA)
Net Income to Average Shareholders’ Equity (ROE)
Net Interest Margin1
Efficiency Ratio2
Market Price Per Share of Common Stock:

Closing
High 
Low 

A S   O F   D E C E M B E R   3 1

Statement of Condition Highlights and Performance Ratios 
Loans and Leases
Total Assets
Total Deposits
Long-Term Debt
Total Shareholders’ Equity
Book Value Per Common Share 
Allowance to Loans and Leases Outstanding
Full-Time Equivalent Employees
Branches

F O R   T H E   Q U A R T E R   E N D E D   D E C E M B E R   3 1

Earnings Highlights and Performance Ratios  
Net Income
Basic Earnings Per Share
Diluted Earnings Per Share
Net Income to Average Total Assets (ROA)
Net Income to Average Shareholders’ Equity (ROE)
Net Interest Margin1
Efficiency Ratio2

$ 

$ 

163,0 42
3.7 1
3.69
1.80
1.14  %
15.50  %
2.85  %
58.41  % 

59.3 1
6 1.73
52.70

$ 

$ 

6,897,589
1 4,787,208
12,633,089
1 73,9 12
1,055,086
24.13

1.58  %
2,16 1
74

$ 

41,19 1
0.95
0.9 4

1.12  %
15.39  %
2.8 4  %
57.03  %

$ 

$ 

150,502
3.39
3.38
1.80
1.10  %
1 4 .78  %
2.8 1  %
60.7 1  % 

59.1 4
59.92
4 4.88

$ 

$ 

6,095,387
1 4,08 4,280
1 1,9 1 4,656
1 74,706
1,0 1 1,976
22.75

1.89  %

2,196
74

$ 

39,055
0.88
0.88

1.12  %
15.36  %
2.85  %
59.99  %

  1  Net interest margin is defined as net interest income, on a taxable-equivalent basis, as a percentage of average earning assets.
 2  Efficiency ratio is defined as noninterest expense divided by total revenue (net interest income and total noninterest income).

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

3

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
Y E A R   I N   R E V I E W

Navigating Toward Success Together

For more than five generations Bank of Hawaii has been providing trusted expertise 
to help thousands of families navigate their own financial waters, to help them 
succeed in reaching their individual dreams and goals.

At Bank of Hawaii, we chart our course by looking 
ahead to keep pace with emerging trends while we 
work together to create lifelong relationships and 
long-term growth and success for all of our 
shareholders, customers, fellow employees and 
community. A shared commitment to excellence is 
what drives our dedicated employees from all areas of 
our company. They are proud to work for an industry 
leader, and to collaborate across the company.

One measure of our ongoing success is our legacy  
of accomplishments. Bank of Hawaii continues to be 
recognized globally, nationally and locally for our 
commitment to excellence. Here are some of the 
accolades received in 2014: 

•  Top Five Performing Banks, sixth consecutive year  
  by Forbes magazine

•  Hawaii SBA Lender of the Year – Category 1  
  and SBA Veteran Lender of the Year

•  Corporate Social Responsibility Leadership Award,  
  fourth consecutive year by Financial Services    
  Roundtable

•  Military Bank of the Year, by U.S. Department  
  of the Navy

•  Best Bank and Best Mortgage Company,  
  by Honolulu Star-Advertiser readers

•  Best Bank, by Honolulu magazine readers

PROVIDING AN 
EXCEPTIONAL CUSTOMER 
EXPERIENCE

In an evolving banking industry,  
Bank of Hawaii remains community-
based and focused on relationships.  
We work hard to be accessible and to 
deliver outstanding service online, on 
the phone and mobile devices, at our 
ATMs and in our branches and in-store 
branches. Many of our customers 
know our banking representatives by 
their first names, and we know them 
by theirs.

Online and Mobile Banking
More and more people are utilizing 
personal technology for banking at 
their convenience. Our mobile banking 
experience offers customers an easy 
way to conduct secure transactions, 
such as viewing accounts, paying bills 
and transferring funds. The use of 
mobile check deposit capabilities, 
introduced in August 2013, grew 
steadily in 2014.

This year, the bank launched mobile 
banking apps for both the Android 
tablet and the Kindle Fire HD, making  
it easier to bank on the go. The apps 
feature layouts optimized for a tablet 
screen, monthly cash flow charts, 
dashboard displays of all accounts 
plus detail screens for individual 
transactions, and the ability to 
deposit checks using a device’s 
camera.

Credit Cards
In partnership with Hawaiian Airlines 
and Barclays, we relaunched our 
Hawaiian Airlines credit cards for 
consumers and businesses in 2014. 
The Hawaiian Airlines Bank of Hawaii 
World Elite and Business MasterCards 
offer special benefits designed to 
appeal to travelers, such as bonus 
HawaiianMiles, the absence of foreign 

transaction fees and an EMV chip that 
offers additional security against 
potential fraud while authenticating 
credit transactions. This is the first 
chip card offered by a Hawaii bank.

In November 2014, we began offering 
access to Apple Pay with our 
Hawaiian Airlines Bank of Hawaii World 
Elite MasterCards. It is the latest 
technology for mobile payments, a 
safe, secure and private way to pay 
with a simple touch on an iPhone 6  
or iPhone 6 Plus. We are currently 
looking into offering Apple Pay for  
our debit and other credit cards.

Our popular Bank of Hawaii Visa 
Signature and American Express 
MyBankoh Rewards Credit Cards 
feature a unique and flexible rewards 
program. In 2014, the number of 
cardholders grew by 67 percent.

In 2014, Bank of Hawaii became the 
first financial institution in Hawaii, and 
one of the first in the nation, to offer 
free FICO scores via a special 
customer service website, which 
provides service for all our consumer 
credit cards.

Social Media
To work together effectively, we need 
to stay in touch. Bank of Hawaii 
continues to have the largest social 
media presence of any local bank, 
with followers on Facebook, Twitter, 
Instagram, LinkedIn, Google+ and 
YouTube. Our social media activities 
continue to expand, and the growing 
number of fans who “like” and share 
our messages via these channels 
demonstrate their relevance and 
value to customers and the general 
public. In addition to providing 
information on our products and 
services, we also use the platforms 
to respond to customer questions, 

Hawaiian Airlines Bank of Hawaii World 
Elite MasterCard, plus the Bank of Hawaii 
MyBankoh Rewards Credit Cards: American 
Express and Visa Signature.

share the latest Bankoh job opportu-
nities and highlight our community 
service activities and corporate 
partnerships. This year, we also 
introduced SimpliSavvy, a free mobile 
game that garnered local and national 
attention while demonstrating the 
flexibility of our MyBankoh Rewards 
credit card program.

Our dedication to the growing social 
space, as well as creative content like 
SimpliSavvy, helped name Bank of 
Hawaii as one of the Top 50 
Community Bank Leaders in social 
media by the Independent Community 
Bankers of America (ICBA) in 2014. 
The ranking was based on fans/
followers, engagement, content and 
frequency of posts. Bank of Hawaii 
was the only Hawaii-based bank to be 
named from 6,500 eligible banks 
across the nation.

Branches, In-Store Branches  
and Banking Centers
While increasing numbers of 
customers choose to do their banking 
online or via mobile devices, many 
continue to appreciate the 
opportunity to do their banking in 
person. Our extensive branch network 
is an important channel for deepening 
customer relationships by helping 
them find solutions to more complex 
financial needs.

Our in-store branches, which offer 
banking services seven days a week, 
where customers shop, are extremely 
popular. Some of our traditional 
branches serve as banking centers, 
where specialists in Mortgage Banking, 
Investment Services, Personal 
Banking and Business Banking are 
available to provide these specific 
financial services. These banking 
centers are located in branches that 
serve major metropolitan markets.

In 2014, the bank announced plans  
to build a new banking center in 
Kahului on Maui, which is expected to 
be completed in the first half of this 
year. Construction on the new 
13,500-square-foot branch began last 
year, and will be among the five 
largest branches in our network. The 
Kahului Banking Center will feature 
state-of-the-art technology, including 
biometric authentication to access 
safe deposit boxes, adding a secured 
layer of protection for customers. The 
new banking center will also feature 
envelope-free deposits at its ATMs.

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

5

Y E A R   I N   R E V I E W

A rendering of Bank of Hawaii’s Kahului 
Banking Center on Maui, scheduled for 
completion this year.

Mortgage Lending
For the second consecutive year, 
Bank of Hawaii was named the No. 1 
residential lending market share leader 
in Hawaii. Our team executed the 
highest dollar amount loaned in the 
state and the greatest number of 
loans. What this means is that the 
bank helped thousands of families 
pursue homeownership, home 
improvement, purchase a new home or 
improve their budgets by refinancing.

Purchasing or refinancing a home is 
complicated. Bank of Hawaii does 
more than find the right financing; we 
do our best to ensure that the 
mortgage experience is a good one. 
Our loan officers offer regular 
seminars for first-time homebuyers, 
and educate people through the 
prequalification process so that they 
better understand their financing 
before they start shopping. This 
information is now available on our 
boh.com website.

We also offer specialized financing 
options, such as government loans, 
home equity credit lines, construction 
loans and customized programs for 
Native Hawaiians.

6

COMPREHENSIVE WEALTH 
MANAGEMENT SERVICES

At Bank of Hawaii we take a customer-
focused, relationship-based approach 
to helping clients grow, manage and 
protect their wealth. Our experienced 
wealth advisors incorporate a process 
we call “navigation” to help clients 
achieve their financial goals. With a 
philosophy based on trust, expertise 
and client experience, we provide 
clients a single point of contact to 
help simplify their financial lives. We 
strive to reduce uncertainty and 
create a personalized financial 
strategy designed to identify and 
assess each customers’ unique 
financial needs and requirements.

Through Bankoh Advisors, clients 
receive the highest quality service 
from our brokerage team of experts to 
change jobs, prepare for a comfortable 
retirement or leave a legacy. Our team 
of Financial Advisors is dedicated to 
simplifying the complexity in 
navigating financial decisions that 
affect generations, and offers 
specialized products and services 
through strategic partnerships with 
well-established investment firms.

In addition, Bank of Hawaii’s trust 
services bring a high level of 
knowledge to clients to ensure that 
hard-earned success is preserved, 
protected and transferred in a way 
that supports the people and 
institutions our clients care about. Our 
dedicated staff specializes in areas, 
such as advanced planning, 
personalized tax-managed investment 
solutions, real estate management, 
closely held businesses and tax 
services. As the largest provider of 
trust, investment and estate 
administrative services in Hawaii and 
with more than 100 years in the 
business, Bank of Hawaii’s capable 
trust and estate administration team 
includes specialists who tailor 
strategies to each special 
circumstance, which may include 
addressing probate, minimizing or 
eliminating estate taxes or providing 
owner succession planning for 

businesses. With our clients’ priorities 
as a guide, we create sophisticated 
wealth transfer strategies that allow 
them to maintain a current lifestyle 
while providing for their loved ones 
and giving back to the community.

As well as offering a full spectrum of 
investment solutions, and with more 
than $6 billion of assets under 
management, Bank of Hawaii is also 
the largest manager of Hawaii 
municipal bonds in the state. With 
over $1 billion in Hawaii municipal bond 
assets under management, we are 
able to leverage our market-leading 
position to offer our clients access 
and preferred pricing to Hawaii 
municipal bonds that provide tax-
exempt income.

It takes tremendous skills to help our 
customers pursue a lifetime of 
financial success. Bank of Hawaii 
invests in ongoing training and 
certification for our wealth 
management staff, who hold a wide 
range of designations that are most 
respected and recognized by the 
financial industry. With certifications 
in the fields of accounting, finance, 
tax and trust, our wealth management 
staff offer mastery of their field and 
credibility to each of their clients.

Another benefit offered to our wealth 
management clients is access to 
exclusive events and seminars. In 
addition to financial services, Bank of 
Hawaii offers clients the opportunity 
to stay connected, keep informed and 
make confident financial decisions on 
a broad range of topics, including 
economic trends, investment markets, 
retirement and real estate investing.

HELPING BUSINESSES–ALL 
SIZES–SUCCEED

Whether our clients own small 
businesses, international businesses 
or large corporations, Bank of Hawaii 
has the expertise, talent and 
resources to meet their strategic 
objectives and satisfy all of their 
financial needs.

Mohalu II, located in Pearl City, Oahu, 
and 801 South Street, which was the 
first major workforce housing 
development to come to the Kakaako 
area. The bank assisted in financing 
Phase I of 801 South Street in 2013, 
and the 635-unit building is scheduled 
for completion in 2015. Construction 
began on Phase II in late 2014, which 
will result in an additional 410 units.  
To date, Hale Mohalu Family 
Apartments has increased that 
neighborhood’s affordable housing 
inventory by 332 units. 

As part of its commitment to support 
the community, Bank of Hawaii was 
proud to partner with Kina‘ole Capital 
and Patagonia in 2014 to make solar 
energy more accessible to Hawaii 
residents. The bank contributed to 
the $27 million Kina‘ole Hawaii Solar 
Fund, which provides residents and 
businesses low-cost solar energy, 
enabling customers to save on their 
electric bill by purchasing solar 
energy directly from Kina‘ole Capital. 
Bank of Hawaii is the only local lender 
that has put together a broad-based 
consumer fund of this scale for 
residential solar energy.

Bank of Hawaii is a leader in the 
captive insurance market, overseeing 
nearly $1 billion in assets and deposits 
of captives, statewide. We provide a 
full range of banking and investment 
products to over 80 diverse captive 
clients, with more than 40 percent of 
the market share, whose businesses 
includes healthcare, energy, retail and 
construction, across the U.S. and Asia.

Entrepreneurs and small businesses 
play key roles in the continued 
growth and recovery of Hawaii’s 
economy. Bank of Hawaii has served 
small businesses and their owners 
since 1897, so we know how to 
provide for their unique financial 
needs. From providing loans to 
growing a business, setting up 
acceptance of credit and debit card 
payments, managing employee payroll 
services, or creating a retirement 
plan for business owners and their 
employees, we have the expertise to 

help businesses succeed through 
every stage of growth.

Bank of Hawaii was honored with the 
2014 U.S. Small Business 
Administration’s Lender of the Year 
Award for Category 1, which includes 
financial institutions with assets in 
excess of $9 billion. The bank provided 
55 loans totaling $5.7 million in Hawaii, 
Guam and the Northern Mariana 
Islands. We are proud to have received 
this prestigious award for 10 out of 
the past 12 years. Bank of Hawaii also 
received the SBA Veteran Lender of 
the Year Award for providing the most 
loans to veterans.

International Banking
Our International Banking team serves 
clients from Asian countries such as 
China, Japan and Korea who have 
financial interests in Hawaii and the 
Pacific. In addition to banking 
products and services that are 
specially tailored to our international 
clientele, we also play a key role in 
connecting business leaders in Asia 
with their counterparts in a broad 
cross-section of Hawaii’s business 
community. 

In 2014, we were proud to host a 
number of receptions for delegations 
from China, including two groups from 
the Tsinghua CEO Club seeking 
opportunities to invest in Hawaii in 
fields such as education, clean energy, 
senior care and real estate 
development. The 5,000 members of 
this club are executives of medium- to 
large-size companies in a wide range 
of industries. We also hosted upper 
management executives from the 
GreenTree Inns Hotel Management 
Group of Shanghai. GreenTree owns 
and operates more than 1,700 inns 
and hotels in China and the 
continental U.S.

On the following pages, several 
customers share their experiences in 
working with our dedicated teams who 
provide the highest quality financial 
services customized to meet their needs.

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

7

801 South Street in Kakaako, scheduled  
for completion in 2015.

Commercial/Corporate Banking
Our team of commercial and corporate 
bankers continues to build and 
support long-term relationships with 
Hawaii’s mid-size companies and large 
corporations. Our bankers are among 
Hawaii’s most experienced financial 
services teams, providing both simple 
and complex financing and treasury 
management solutions to fit every 
situation, from maintaining day-to-day 
operations to looking for funding to 
pursue plans for growth.

Bank of Hawaii is committed to 
supporting Hawaii’s commercial real 
estate market, and is well equipped  
to customize financing solutions for  
a variety of property types. The bank 
helps developers navigate the 
complexity of funding programs and 
tax credits while also strengthening 
the Hawaii community by supporting 
projects for low- or moderate-income 
households as well as workforce 
housing.

A strong construction market in  
2014 led to a 38 percent increase in 
commercial real estate lending activity 
for the bank. Among the projects were 
801 South Street, Hale Mohalu II, The 
Collection and Kapolei Lofts. Bank of 
Hawaii served as lead lender for Hale 

P R O F I L E :   C O M M E R C I A L   B A N K I N G   C L I E N T

The Watumull Family
Watumull Brothers, Watumull Properties Corp., American T-Shirt Company and Happy Shirts

Gulab  Watumull:  My  father,  Jhamandas  Watumull, 
started our business as an import shop on Fort Street in 
downtown Honolulu in 1914. We’ve just celebrated 100 
years  of  our  family  business  in  Hawaii,  and  Bank  of 
Hawaii has always been an important banking partner.

JD: We value the relationships we have at the bank for 
their  expertise.  They  can  give  you  an  answer  quickly 
and are very responsive to our needs. Bank of Hawaii is 
a  good  sounding  board  and  provides  insight  into  the 
broader business environment.

When  I  came  to  Hawaii  in  1948,  my  intention  was  to 
continue  my  education.  Because  U.S.  laws  at  the  time 
barred foreign students in technical colleges, I joined the 
family business. We grew the chain of retail stores and 
became the largest purveyor of Hawaiian family wear in 
the  state.  We  were  one  of  the  original  tenants  at  Ala 
Moana Center.

It  wasn’t  until  the  1980s  that  we  started  borrowing 
money  as  part  of  a  change  in  our  business  to  focus  on 
real estate.

JD Watumull: My father’s investments in Hawaii real 
estate gave the company a new direction. Today, we still 
do  our  cash  management  through  Bank  of  Hawaii  in 
addition to more complex services, such as lines of credit 
to  handle  our  real  estate  asset  purchases.  New  mobile 
deposit technology has been very helpful.

I’ve always heard that Hawaii is capital restrained, but 
I’ve never experienced that. Because of our relationship 
with Bank of Hawaii, it’s never been an issue for us. If 
they can’t handle the facility, they will partner with other 
lenders to help us get a deal done.

Gulab:  I’ve  built  relationships  with  many  of  Bank  
of  Hawaii’s 
leaders  through  the  years.  Now  I’m  
semi-retired,  and  it’s  my  son  JD’s  turn  to  handle  the 
banking affairs.

Our  long-time  banker  is  Wayne  Hamano;  he  was  my 
first banker and has been our guide and advisor for years. 
It’s reassuring to have such a long-time relationship, as 
he understands our business goals and the family.

Carole Lau is our current banking officer, and she is very 
knowledgeable  and  dedicated.  With  our  fast-paced 
business, if we need something done yesterday, she’ll get 
it done yesterday!

The  Watumull  Family  has  supported  education  and 
culture  and  the  arts  in  Hawaii  for  decades.  Another 
reason we appreciate doing business with Bank of Hawaii 
is  that  they  share  with  us  the  same  corporate  value  of 
taking care of the community.

Gulab:  Our  relationship  isn’t  just  about  the  business.  
In 1959, I was approved for my very first home mortgage 
with Bank of Hawaii. The terms were for an eight-year 
loan for the entire amount. When that loan expired, they 
simply  had  me  come 
loan.  
And now my grandson, Jared, the fourth generation in 
our  business,  got  his  first  home  mortgage  through  
Bank of Hawaii.

in  and  renew 

the 

We have a very good relationship with Bank of Hawaii, 
and  I’m  glad  they  will  continue  to  be  there  for  the 
business and for new generations of Watumulls.

Three generations of Watumulls at the Jhamandas Watumull Gallery of Indian Art at the Honolulu Museum of Art. Seated: Chairman  
Gulab Watumull and his wife, Indru; standing, from left: President JD Watumull, Happy Shirts COO Vik Watumull, Watumull Properties Corp.  
Vice President Jared Watumull and American T-Shirt Co. COO Jojo Watumull.

8

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

P R O F I L E :   P E R S O N A L   B A N K I N G   A N D   I N V E S T M E N T   S E R V I C E S   C L I E N T

Kyle Day and Frank Barros

Last year, I helped my father move out of the house he 
had  lived  in  for  50  years,  into  assisted  living.  We  
remodeled  the  house  and  then  sold  it.  When  the  bank 
needed more papers to help with the sale, I was here in 
Texas. So Summerset drove to the house, and under my 
directions  found  the  final  documents  she  needed  to 
process the sale. 

Dad made a nice profit from selling his house. When I 
asked  him  what  he  wanted  to  do  with  the  money,  he 
said, “I want to put everything with Bank of Hawaii; I 
trust them.” And everything is there; all our investments 
are in Hawaii. Kyle Kagimoto was wonderful in helping 
to set up the investments. 

From  all  these  experiences  in  caring  for  my  dad,  I’ve 
learned  so  much  about  the  importance  of  financial 
planning for when we get older. I can’t say enough good 
things about Bank of Hawaii’s help in so many ways.

Kyle Day: I’d like to thank the bank for being there, for 
helping  me  take  care  of  my  dad,  Frank  Barros.  Our 
personal  banking  services  give  me  peace  of  mind  as  I 
manage his care from 5,000 miles away in Texas.

My relationship began with Bank of Hawaii as a child, 
so  it  just  means  home  to  me.  My  dad’s  had  a  great 
relationship with the bank for a lot longer. He worked for 
the bank providing security in downtown Honolulu for 
15 years. It was his life. Now Dad is 97 years old, and 
visiting the Kahala Branch with his caretaker to cash a 
check has become a regular outing for him. He knows 
the people at the branch, and they are very nice to him.

If you have a good relationship with a personal banker, it 
makes all the difference. With Bank of Hawaii, my dad 
and  I  go  directly  to  Summerset  Lovett,  who  knows  us 
and understands our situation. She delivers very special 
customer  service.  If  I  have  any  questions  about  Dad’s 
account, I can just give her a call.

Just recently, my father got nervous about his checking 
account. So Summerset picked him up, took him out to 
lunch and talked things over to help alleviate his anxiety. 
When someone goes to all that trouble to reassure him 
and make him feel comfortable, that’s special. 

Even  from  Texas,  it’s  convenient  to  do  my  banking  at 
Bank of Hawaii. I access my account online, so with the 
time  difference,  I  can  do  my  banking  even  when  the 
bank is closed. I also use mobile banking so I can pay 
Dad’s caregivers easily in Hawaii. 

Kyle Day, with her father, Frank Barros, retired HPD police officer and retired Bank of Hawaii corporate security officer.

10

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

P R O F I L E :   P R I V A T E   B A N K I N G   C L I E N T

Cully Judd and Carol Silva
The Solaray Corporation

Cully  Judd:  I’ve  been  a  client  of  Bank  of  Hawaii  for 
over 50 years—I opened my first checking account there 
before I went to college. We’ve always stayed with Bank 
of Hawaii for all of our banking needs. 

No  one  (including  me)  thought  that  my  solar  business 
would become as large as it has. When I started, I had 
no employees. Now it’s the oldest solar energy company 
in the U.S. under the same management. The bank was 
there for us through 40-plus years, even the lean years 
when federal tax credits expired.

I look for speed and flexibility in banking. I like being 
able  to  pick  up  the  phone  and  make  a  funds  transfer 
without  having  to  come  in  and  meet  with  someone  
at  the  bank.  I  appreciate  the  evolution  of  trust  over  
the years. 

Carol  Silva:  What  I  look  for  in  a  banker  is  someone 
who recognizes me as Cully’s proxy—I do almost all the 
financial  management.  I  need  to  take  care  of  things 
when Cully is out of town or unavailable. So developing 
a  relationship  and  working  with  the  same  banker  is 
important  in  understanding  our  business  and  our 
banking needs. 

Beth Fong was Cully’s mother’s trust officer. As Cully’s 
mother got older, and more frail, Beth worked with our 
daughters’  trust  and  other  matters.  If  I  needed  to  get 
something resolved, I could call Beth for assistance. And 
now  Beth  has  been  helping  our  private  banker,  Mike 
Chisick, get to know us better. 

Cully:  You  know  who’s  great  too,  is  Verna  Felipe.  
She is sharp!

Carol:  The  backup  people—that’s  one  of  the  things 
about  Bankoh  that  I  love.  All  of  the  important  people 
that  you  deal  with  at  the  bank  have  super  staff.  They 
know  your  name  and  provide  great  service,  although 
they  never  see  you.  It  says  wonderful  things  about  the 
way Bankoh trains its people.

Cully: With a lot of help from Bank of Hawaii, and two 
other major banks, in 2014 we transferred ownership of 
The  Solaray  Corporation  to  the  employees.  They  are 
now the owners. This was the biggest ESOP (employee 
stock ownership plan) conversion in Hawaii for the year. 
It was an extremely complex deal, and Bank of Hawaii 
was an integral player.

Everybody wins with the ESOP. The company goes into 
a tax-advantaged status, can pay down its loans and be 
more  competitive.  The  employees  have  the  ownership 
that they never would have. 

Carol: Cully built the company to make Hawaii a better 
place to live through solar energy. Now the business can 
continue  this  vision  in  the  hands  of  the  people  who 
helped build it. 

Cully:  Now  that  the  ESOP  is  finalized,  I’m  getting 
some  positive  pressure  from  the  bank’s  investment 
team to make financial plans for the future. I appreciate 
their counsel.

We love our commercial banker Miki Ikeda. She’s very 
responsive even when she’s out of town. Cully will call 
her  for  information,  and  she’ll  get  an  answer  for  him 
right away.

Carol: That’s the thing about staying with the bank you 
start  with.  As  you  grow,  and  grow  older,  you  have  a 
valuable  relationship.  We  were  born  and  raised  here. 
Why would you bank anywhere else?

Among the solar panels at The Solaray Corporation warehouse: Cully Judd, The Solaray Corporation founder, with his life partner,  
Carol Silva, The Solaray Corporation corporate treasurer.

12

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

P R O F I L E :   C O M M U N I T Y   B A N K I N G   C L I E N T

Kimberly Koide Iwao and Regan Iwao

I also see it as a place for building important relationships 
and connections. When I was growing up people knew 
me  as  Tom  Koide’s  daughter,  and  everyone  felt  like 
family. I felt very included in the Bank of Hawaii ‘ohana. 

Kevin Sakamoto has been a tremendous help for me. He’s 
a great networker, and he’s my go-to banker. Anytime I 
need help with a loan or our mortgage, he’s got answers. 

Jill Higa is a close family friend, and a personal mentor. 
I’ve  always  seen  her  as  a  role  model,  especially  for 
community service and career aspirations. She’s made an 
impact in decisions I’ve made in my life; she’s inspiring.

Regan: The bank is the manager of our 401(k), and we 
trust them to manage it carefully while we watch it grow 
for our family’s future.

Kim: I appreciate the convenience and customer service, 
and  all  the  relationships  I’ve  built  at  Bank  of  Hawaii 
over the years.  

Regan: We’ll be continuing the banking tradition with 
Jacie, our little girl, when she gets a little older.

Kimberly  Koide  Iwao:  I’ve  been  a  Bank  of  Hawaii 
customer for over 20 years—as long as I can remember. 
I  opened  my  first  savings  account  at  the  supermarket 
branch in Kahala Mall with my mom and dad. My dad, 
Tom Koide, was a loyal Bank of Hawaii employee who 
led  the  Hawaii  Branch  Division  for  many  years,  and 
there really wasn’t a question about where to bank. 

Regan Iwao: I’ve also been a client for years and years. 
My parents had their mortgage at Bank of Hawaii, and 
their accounts there. I generally defer to Kim to handle 
most of the family banking, and as a good son-in-law I’m 
glad to continue the Bank of Hawaii tradition. 

Kim: For me it’s really important to bank here in the 
Islands, to be able to talk with someone face-to-face. 

I also appreciate Bank of Hawaii’s convenience and the 
great  customer  service.  I’ve  probably  used  every  single 
banking service—supermarket branches, online, ATMs. 
Even  over  the  phone.  I  really  appreciate  the  mobile 
banking app. It offers me time savings, allowing me to do 
my banking where and when it’s convenient for me. I can 
even deposit checks by taking a photo with my phone—I 
don’t need to go in to make a deposit. Regan and I are 
both attorneys, plus we have a toddler, and our schedules 
are very busy. So it’s really helpful and convenient to snap 
a photo of a check and deposit it that way. 

For  me,  Bank  of  Hawaii  stands  for  excellence  and 
stability. It has been ranked the best bank—not only in 
Hawaii, but nationally—for the past five years.

The Iwao family: Regan Iwao, partner at Goodsill, Anderson, Quinn & Stifel, with daughter Jacie, and wife Kimberly Koide Iwao,  
associate corporate counsel and director of legal and regulatory affairs at ProService Hawaii, and their dogs, Precious and Sera.

14

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

S T R E N G T H E N I N G   O U R   C O M M U N I T I E S

Pulling Together to Strengthen Communities

Bank of Hawaii employees invest in the community by donating their time and connecting with those in need  
across the state and the Pacific Islands.

It takes all of us working together  

to create changes that benefit the 

most vulnerable in the communities 

we serve. Our commitment to 

community service is at the heart  

of our ‘ohana, and is reflected in our 

ongoing partnerships with dedicated 

not-for-profits. In total this year,  

Bank of Hawaii, its foundation  

and bank employees donated 

approximately $3 million to more 

than 400 community organizations. 

Employees and retirees alone 

contributed more than $740,000, 

which includes funds raised through 

the Live Kōkua Giving Campaign and 

the Live Kōkua Community Walk.

Serving the Community
Our commitment to creating positive 
change includes more than 
fundraising. Each year, employees 
and their families contribute time  
and expertise to hundreds of 
organizations and community 
projects. This year, we contributed 
more than 6,700 hours of personal 
time to 109 community service 
projects as part of the Live Kōkua 
Volunteer Program. Whether it’s 
cleaning a school, staffing a book 
swap or pulling weeds to restore the 
productivity of a wetland lo‘i (taro 
field), our ‘ohana is always ready to 
help out. 

Investing in Future Generations
Our employees enjoy collaborating on 
special projects, especially those 
that give families and individuals  
the tools to improve their lives 
through financial education. In 2014, 
employees across the company went 
into nearby schools to reach 3,300 
elementary students with lessons 
about the importance of savings, and 
2,000 teens with lessons about the 
prudent use of credit and how to 
protect their identity when using 
social media.

Award-Winning Performance
Bank of Hawaii was one of nine 
banks in the country, and the only 
one in Hawaii, to be selected by the 
Federal Deposit Insurance Corp. for 
an innovative pilot youth savings 
program for 400 10th-graders on 
Oahu. The program reinforces 
practical financial skills as part of the 
school curriculum, and links it with 
special youth savings accounts for 
the students.

Our ongoing volunteerism, community 
service and financial education was 
recognized with two national awards 
this year. The American Bankers 
Association awarded the 2014 ABA 
Community Commitment Award for 
helping youth successfully transition 
from foster care to adulthood with 
our matched savings accounts. The 
other award was the Corporate 
Social Responsibility Leadership 
Award, presented to the bank from 
the Financial Services Roundtable for 
the fourth year in a row.

Our employees on 10 islands across 
the Pacific continue to remain deeply 
involved in helping to improve the 
communities where we live and work. 

(Opposite page) 1: For the 8th annual Bank of Hawaii Live Kōkua Community Walk, employees selected the walk’s beneficiaries, and then 
raised a total of $114,556, which was equally divided among the American Diabetes Association-Hawaii Chapter, Big Brothers Big Sisters 
Hawaii, Helping Hands Hawaii and Make-A-Wish Hawaii. 2: In October, 153 bank employees joined Aiea High School students and faculty, and 
members of the Hickam Non-Commissioned Officers Academy to spruce up the campus by painting, gardening, mopping and much more.  
3: Danny Kim teaches the value of money and the importance of saving to two first-grade students at Lanakila Elementary. In April, our 
“Teach Children to Save” initiative reached 3,300 students through the commitment of 240 bankers across the state, and on American 
Samoa, Guam, Saipan and Palau. 4: Lisa Y. Goo, Momi Akimseu and Julia Ishado were just some of our Bankoh Blue Crew volunteers who 
were knee-deep in a community workday that had them pulling invasive weeds, planting vegetables and digging irrigation channels. This 
work supported Kākoʻ‘o ‘ʻŌiwi, a nonprofit restoring agricultural productivity to 405 acres within the wetlands of He‘ʻeia, Oahu.

16

1

2

3

4

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

17

S U P P O R T I N G   O U R   E M P L O Y E E S

Empowering Employees for Success

Bank of Hawaii is committed to providing resources to enhance our employees’ talents, knowledge  
and experiences for a brighter future.

A company is only as strong as its 

people. And we couldn’t be more proud 

of ours. Bank of Hawaii employees are 

some of the best and brightest in the 

financial industry; they are the 

foundation of our success as we 

continue to move forward together.

We strive to attract, develop and 

retain talented, dedicated and caring 

people, people who can partner across 

the company to do their utmost for 

Bank of Hawaii, our customers and the 

community. Because some of our best 

employees come to the bank through 

referrals from other employees, in 

2014 we updated our talent referral 

program to leverage additional social 

media channels. Now, employees can 

more easily share BOH job openings 

with their networks of family, friends 

and business associates and refer top 

talent to be part of the Bankoh ‘ohana.

18

In addition to our competitive benefits, 
which include a great retirement plan, 
we continue to invest in employee 
development, engagement and 
well-being through our diverse “Grow. 
Connect. Thrive.” employee programs. 
These programs feature a robust 
curriculum of professional and 
leadership development classes,  
plus health education and activities  
to promote a healthy lifestyle. This 
includes free gym access at our three 
Oahu fitness centers (which offers a 
free session with a personal trainer), 
and subsidized fitness and wellness 
classes. Deeply discounted boot camp, 
yoga, Zumba, BoxFit and core 
strengthening sessions are also 
popular.

Employee fitness is also promoted 
through special team activities such 
as the Summer Slimdown, a 12-week 
campaign that promotes healthy 
eating and exercise habits. In its 
second year, 225 participating 
employees lost a total of 1,691 pounds 
 — that’s 85 big bags of rice!

Friendly competition is a fun tradition 
that engages everyone at Bankoh. 
This includes our annual Bank of 
Hawaii Genius Bowl, a team contest 
that tests competitors’ knowledge of 
our many products and services for 
consumers and businesses. Anticipa-
tion builds during the eight weeks of 
tournament rounds, and the final four 
teams have big turnouts of their 
fellow employees cheering them on 
during the live playoffs. This was the 
third year of the Bowl, which included 
637 competitors — the largest 
number ever.

In 2014, Bank of Hawaii was 
recognized as one of the “Best Places 
to Work.” In addition to ranking among 
Hawaii’s top 10 large companies who 
received this distinction, Bank of 
Hawaii was proud to also be ranked 
No. 1 in the “Healthiest Companies” 
and No. 3 in the “Most Family-Friendly” 
categories.

Because we understand the 
importance of investing for the 
future, Bank of Hawaii Foundation 
(BOHF) established a new program 
this year. The BOHF Scholarship was 
established to help bridge the gap of 
higher education costs for college-
bound children and grandchildren of 
Bank of Hawaii employees. The 
scholarship is administered by the 
Hawaii Community Foundation, and in 
July, the first 26 recipients were 
announced for this inaugural year.

Recognizing and rewarding 
exceptional individuals and teams is 
an important part of the Bankoh 
culture, and through our Step Up To 
Excellence program, employees are 
invited to highlight exceptional 
contributions of their colleagues. 
Nominations are submitted each 
quarter, and awardees are celebrated 
by their coworkers and presented 
with valuable options and the 
opportunity to arrange paid time off 
from work. More than 80 awards 
have been presented since the 
program started in 2003.

Our dedicated employees are the  
key to our success. By placing an 
emphasis on our employees’ 
professional development, personal 
growth and general well-being,  
they are better equiped to provide 
unparalleled service to our 
customers for their journey ahead.

1

2

4

3

5

1: The Bank of Hawaii Foundation’s inaugural scholarship recipients included 26 children of bank employees. Seated, from left: Natalie Hajinelian, 
Kelsie Park, Mary Elizabeth Pascual, Melanie Tomita-Cadavona, Cassie Dizon, Eun-hae Whang, Jennifer Takahashi, Kathy Takahashi, Tori 
Teramae and Keri Teramae. Standing, from left: Amy Yagi, Kylie Nishino, Micah Miyasato, Nicholas Young, William Young, Brittany Wheatman, 
Dylan Matsuda, Deja Ceruti, Ken Takahashi, Emma Ayau, Chanelle Maldonado and Tyler Nishino. Not pictured: Lauren Furushima, Daphne 
Pe‘a, Nicole Wheatman and Abcde Zoller. 2: Winners of the 3rd annual Bank of Hawaii Genius Bowl in 2014 were members of the Pearlridge 
Banking Center. From left: Susan Marciel, Lori Lopez, Natalie Phillips and Mina Escano. 3: In September, Bank of Hawaii senior leadership 
recognized winners of the 2nd annual Summer Slimdown Challenge at an awards luncheon. Seated, from left: Sr. Executive Vice President 
and Mortgage Banking Manager Jim Polk, EVP and Director of Human Resources Jean Hamakawa, Individual Grand Prize Winner Kevin Floyd, 
Chairman, President and CEO Peter Ho and Vice Chair Mark Rossi. Standing, from left: EVP and Direct Lending Manager Ed Kim; Team Grand 
Prize Winners Phillip Mendel, Gregg Tokunaga, Nanako McShane, Hiroko Stroble, Steven Yeung; and SVP and Dealer Indirect Lending Manager 
James Moniz. Missing: Clarissa Kerr. 4: In April 2014, eight employees were honored as the 2013 Bank of Hawaii Step Up To Excellence 
awardees for demonstrating the ideals of Bank of Hawaii’s vision and core values. Seated, from left: Kuka Faleafine of Mapunapuna Branch, 
Ashley Wilson of Commercial Banking, Joanne Lopes of Commercial Banking and Lyn Sakamoto of Trust Services Group Administration. 
Standing, from left: Frank Scarpinito of Main Banking Center, Roger Toledo of Credit Portfolio Reporting and Analysis, Bob Gilfoy of 
Merchant Services and Jason Mukaida of Private Wealth Administrative. 5: Bank of Hawaii’s Summer Slam is one of the bank’s annual 
employee engagement traditions. In July, employees enjoyed free lunch from local food trucks at our three Oahu locations, and a basketball 
final four free-throw competition in downtown Honolulu. Steven Nakahara takes a shot, with his “Moneyballers” teammates Jason L. Smith 
and Justin Wong looking on.

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

19

2 0 1 4   F I N A N C I A L   R E P O R T

Consolidated Statements of Income

Bank of Hawaii Corporation and Subsidiaries (dollars in thousands, except per-share amounts)

F O R   T H E   Y E A R   E N D E D   D E C E M B E R   3 1

2014

2013

Interest Income

Interest and Fees on Loans and Leases 
Income on Investment Securities
  Available-for-Sale
  Held-to-Maturity
Deposits
Funds Sold
Other
Total Interest Income

Interest Expense 
Deposits 
Securities Sold Under Agreements to Repurchase 
Funds Purchased  
Short-Term Borrowings
Long-Term Debt
Total Interest Expense

Net Interest Income 
Provision for Credit Losses
Net Interest Income After Provision for Credit Losses 

Noninterest Income 

Trust and Asset Management  
Mortgage Banking 
Service Charges on Deposit Accounts
Fees, Exchange, and Other Service Charges  
Investment Securities Gains, Net
Annuity and Insurance  
Bank-Owned Life Insurance
Other
Total Noninterest Income

Noninterest Expense   

Salaries and Benefits
Net Occupancy  
Net Equipment 
Data Processing
Professional Fees
FDIC Insurance
Other 
Total Noninterest Expense

Income Before Provision for Income Taxes 
Provision for Income Taxes

Net Income

Basic Earnings Per Share 
Diluted Earnings Per Share  
Dividends Declared Per Share 
Basic Weighted Average Shares
Diluted Weighted Average Shares

$ 

267,407 

$ 

253,276 

42,475
105,860
9
673
1,209
417,633

9,534 
25,905
13
–
2,525
37,977 
379,656
(4,864)
384,520

47,798
7,571 
35,669
53,401  
8,063
8,065
6,639  
12,811
180,017

183,028
37,296  
18,479
14,979 
9,794
7,936
55,387
326,899
237,638
74,596

53,570
90,062
10
415
1,172
398,505

10,143 
26,837 
44  
2
2,572
39,598 
358,907
–
358,907 

47,932  
19,186 
37,124
50,469  
–
9,190
5,892  
16,430
186,223

184,211
38,745  
18,366
13,840 
9,405
7,765
58,637
330,969
214,161 
63,659

$ 

$ 
$ 
$ 

163,042

3.71 
3.69
1.80 
43,899,208
44,125,456

$ 

$ 
$ 
$ 

150,502

3.39 
3.38
1.80 
44,380,948
44,572,725

Refer to the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2014 for the Consolidated Financial Statements, 
including Report of Independent Registered Public Accounting Firm, thereon.

20

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Statements of Condition

Bank of Hawaii Corporation and Subsidiaries (dollars in thousands)

A S   O F   D E C E M B E R   3 1

2014

2013

Assets  
Interest-Bearing Deposits in Other Banks
Funds Sold
Investment Securities

Available-for-Sale
Held-to-Maturity (Fair Value of $4,504,495 and $4,697,587)

Loans Held for Sale
Loans and Leases

Allowance for Loan and Lease Losses
Net Loans and Leases

Total Earning Assets
Cash and Due from Banks
Premises and Equipment, Net  
Accrued Interest Receivable
Foreclosed Real Estate 
Mortgage Servicing Rights
Goodwill 
Bank-Owned Life Insurance
Other Assets

Total Assets

Liabilities   
Deposits 

Noninterest-Bearing Demand
Interest-Bearing Demand 
Savings
Time 
Total Deposits 
Funds Purchased
Securities Sold Under Agreements to Repurchase
Long-Term Debt 
Retirement Benefits Payable
Accrued Interest Payable
Taxes Payable and Deferred Taxes
Other Liabilities 

Total Liabilities

Shareholders’ Equity   
Common Stock ($.01 par value; authorized 500,000,000 shares; 

issued / outstanding: December 31, 2014 - 57,634,755 / 43,724,208;  
and December 31, 2013 - 57,480,846 / 44,490,385)

Capital Surplus
Accumulated Other Comprehensive Loss
Retained Earnings 
Treasury Stock, at Cost (Shares: December 31, 2014 - 13,910,547;  

and December 31, 2013 - 12,990,461)

Total Shareholders’ Equity
Total Liabilities and Shareholders’ Equity

$ 

2,873
360,577

$ 

3,617
271,414

2,289,190
4,466,679
5,136
6,897,589
(108,688)
6,788,901
13,913,356
172,126
109,854  
44,654
2,311 
24,695
31,517
262,807
225,888
$   14,787,208

$ 

3,832,943
2,559,570
4,806,575
1,434,001 
12,633,089 
8,459
688,601
173,912 
55,477
5,148
27,777
139,659 
13,732,122 

574
531,932
(26,686)
1,234,801 

(685,535)
1,055,086
$    14,787,208

2,243,697
4,744,519
6,435
6,095,387
(115,454)
5,979,933
13,249,615
188,715
108,636  
43,930
3,205 
28,123
31,517
223,246
207,293
$   14,084,280

$ 

3,681,128
2,355,608
4,560,150
1,317,770 
11,914,656 
9,982
770,049
174,706 
34,965
4,871
34,907
128,168 
13,072,304 

572
522,505
(31,823)
1,151,754 

(631,032)
1,011,976
$    14,084,280

Refer to the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2014 for the Consolidated Financial Statements, 
including Report of Independent Registered Public Accounting Firm, thereon.

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

21

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2 0 1 4   R E L A T I V E   P R I C E   P E R F O R M A N C E

$120

$115

$110

$105

$100

$95

$90

$85

MARCH 31

JUNE 30

SEPT 30

BOH

S&P 500

KBW REGIONAL BANK INDEX

U N B R O K E N   H I S T O R Y   O F   D I V I D E N D S

R E C E S S I O N

R E C E S S I O N

R E C E S S I O N

‘86

‘88

‘90

‘92

‘94

‘96

‘98

‘00

‘02

‘04

‘06

‘08

‘10

‘12

‘14

Historical Dividends Adjusted for Stock Splits

$2.00

$1.75

$1.50

$1.25

$1.00

$0.75

$0.50

$0.25

$0.00

22

B A N K   O F   H A W A I I   L O C A T I O N S

Commonwealth  
of the Northern 
Mariana Islands/Saipan

Kauai

Oahu

Niihau

Lanai

Molokai

Maui

Kahoolawe

Hawaii

Guam

Republic of Palau

State of Hawaii

American Samoa

A

N

E

C

O

C

I

F

I

C

A

P

Map not shown to scale

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

23

 
Managing Committee

Bank of Hawaii Corporation / Bank of Hawaii (As of December 31, 2014)

From left: Mark A. Rossi, 

Mary E. Sellers, Peter S. Ho 

and Kent T. Lucien

From left: James C. Polk, 

Donna A. Tanoue and  

Derek J. Norris

Alton T. Kuioka
Vice Chairman of Board of Directors  
of Bank of Hawaii

Kent T. Lucien
Vice Chairman and  
Chief Financial Officer

Mark A. Rossi
Vice Chairman 
Chief Administrative Officer,  
General Counsel & Corporate Secretary

Peter S. Ho
Chairman, President and  
Chief Executive Officer

Peter M. Biggs
Vice Chairman and Chief Retail Officer

Sharon M. Crofts
Vice Chairman
Operations, Technology and Facilities

Wayne Y. Hamano
Vice Chairman and  
Chief Commercial Officer

24

From left: Wayne Y. Hamano, 

Peter M. Biggs, Jill F.S. Higa  

and Vincent E. Barfield

From left: Dean Y. Shigemura, 

Sharon M. Crofts and  

Alton T. Kuioka

Mary E. Sellers
Vice Chairman and Chief Risk Officer

Derek J. Norris
Vice Chairman
Residential and Consumer Lending Group 
Manager

Donna A. Tanoue
Vice Chairman
Client and Community Relations

Vincent E. Barfield
Senior Executive Vice President
Trust Services Group

Jill F. S. Higa
Senior Executive Vice President
Private Banking Group

James C. Polk
Senior Executive Vice President
Mortgage Banking

Dean Y. Shigemura
Senior Executive Vice President  
and Controller

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

25

Board of Directors

Bank of Hawaii Corporation / Bank of Hawaii (As of December 31, 2014)

26

Kent T. Lucien*
Vice Chairman and  
Chief Financial Officer
Bank of Hawaii  
Corporation and
Bank of Hawaii

Victor K. Nichols*
Former CEO of  
North America and  
President of Global  
Consumer Services
Experian

Martin A. Stein*
Partner
RSA Ventures

Donald M. Takaki*
Chairman and CEO
HawkTree International Inc.

Barbara J. Tanabe*
Owner and Partner
Ho‘akea Communications LLC

Donna A. Tanoue
Vice Chairman
Client and Community 
Relations
Bank of Hawaii

Raymond P. Vara*
President and  
Chief Executive Officer
Hawai‘i Pacific Health

Robert W. Wo*
Owner and Director
C.S. Wo & Sons, Ltd.

S. Haunani Apoliona*
Trustee
Office of Hawaiian Affairs

Mary G. F. Bitterman*
President and Director
The Bernard Osher  
Foundation

Mark A. Burak*
Retired Executive  
Vice President
Bank of America

Michael J. Chun*
Retired President and  
Headmaster
Kamehameha Schools- 
Kapalama

Clinton R. Churchill*
Trustee
The Estate of  
James Campbell

David A. Heenan*
Trustee
The Estate of  
James Campbell

Peter S. Ho*
Chairman, 
President and  
Chief Executive Officer
Bank of Hawaii  
Corporation and
Bank of Hawaii

Robert A. Huret*
Managing Member
FTV Management  
Company, LP

Alton T. Kuioka
Vice Chairman 
Client Relations
Bank of Hawaii

*Bank of Hawaii Corporation Board of Directors

B A N K   O F   H A W A I I   L O C A T I O N S

Facts: Hawaii, Guam, Saipan, Palau and Amercian Samoa

HAWAII 
Hawaii business establishments in 2013: 98 percent have fewer than  
100 employees, 95 percent have fewer than 50 employees, and 56.5 percent have 
fewer than five employees.1

Hawaii gross domestic product in 2013: $75.2 billion (in current dollars)2
- Government: 22.4% (federal civilian and military, and state and local) 
- Real estate, Rental and Leasing: 19.8%
- Accommodation and Food services: 8.0%
- Retail trade: 6.8%
- Health care and Social assistance: 6.3%
- Construction: 5.5%
- Transportation and Warehousing: 4.4%
- Professional and Technical services: 4.2%
- Finance and insurance: 3.0%

Tourism’s direct and indirect impact on Hawaii gross domestic product  
(in current dollars) in 2013: 16.7% 3

State of Hawaii resident population as of July 1, 2014:  1,419,561 4

GUAM 
- U.S. Territory
- Capital: Hagatna (Agana)
- Resident population: July 2014 estimate 161,001 5
- Main industries: U.S. military and tourism.

AMERICAN SAMOA 
- U.S. Territory
- Capital: Pago Pago
- Resident population: July 2014 estimate 54,517 5
- Main industries: tuna canneries and handicrafts.

COMMONWEALTH OF THE NORTHERN MARIANA ISLANDS 
- Commonwealth in political union with the U.S.
- Capital: Saipan
- Resident population: July 2014 estimate 51,483 5
- Main industries: tourism, banking and construction.

PALAU 
- Constitutional government in free association with the U.S.
- Capital: Melekeok
- Resident population: July 2014 estimate 21,186 5
- Main industries: tourism, craft items and construction.

Bank of Hawaii Branches and ATMs
(As of December 31, 2014)

Branches
and In-Store 
Branches

State of Hawaii 

Island of Oahu 
Island of Hawaii 
Island of Maui 
Island of Kauai 
Island of Lanai 
Island of Molokai 

West Pacific 
  CNMI/Saipan 
  Guam 
  Palau 

American Samoa 

67 
38 
11 
12 
4 
1 
1 

6 
2 
3 
1 

1 

ATMs

410
294
48
40
26
1
1

42
6
33
3

7

Grand Total 

74 

459

1  Table 12.29, Hawaii DBEDT State of Hawaii Data 
Book 2013, pg 93, Employment and Payrolls in 
Hawaii: https://www.hiwi.org/admin/gsipub/
htmlarea/uploads/LFR_QCEW_ES2013.pdf

2 Table 13.05, Hawaii DBEDT State of Hawaii Data 

Book 2013, http://files.hawaii.gov/dbedt/
economic/databook/2013-individual/13/130513.xls  
from the U.S. Bureau of Economic Analysis,  
Gross Domestic Product by Industry 1963 to 
2013: www.bea.gov/regional/index.htm 

3 Calculation based on Tables 13.05 and 7.32, 

Hawaii DBEDT State of Hawaii Data Book 2013, 
http://files.hawaii.gov/dbedt/economic/
databook/2013-individual/07/073213.xls  
and http://files.hawaii.gov/dbedt/economic/
databook/2013-individual/13/130513.xls

4 Table 1.04, Hawaii DBEDT State of Hawaii Data 

Book 2014, http://files.hawaii.gov/dbedt/census/
popestimate/2014_state_pop_hi/ 
NST-EST2014-01.xls

5 Central Intelligence Agency (CIA),  

The World Factbook (2014).

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

27

 
 
 
 
 
 
 
 
 
S H A R E H O L D E R   I N F O R M A T I O N

Corporate Headquarters
Bank of Hawaii Corporation
130 Merchant Street, Honolulu, Hawaii 96813 

Annual Meeting
The annual meeting of shareholders will be held on  
Friday, April 24, 2015 at 8:30 a.m. at the Bank of Hawaii Main Office, 
5th Floor, 111 South King Street, Honolulu, Hawaii.

Transfer Agent and Registrar
Computershare Investor Services, LLC
250 Royall Street, Canton, MA  02021

Common Stock Listing
NYSE: BOH
The common stock of Bank of Hawaii Corporation is traded on the 
New York Stock Exchange under the ticker symbol BOH and is 
quoted daily in leading financial publications as “Bank of Hawaii.”

Dividend Reinvestment  
& Stock Purchase Plan (DRP)
Bank of Hawaii Corporation’s Dividend Reinvestment and Stock 
Purchase Plan (DRP) allows existing shareholders to purchase 
common shares of the company’s stock by either reinvesting their 
stock dividends or by optional cash payments.

-  Individuals must possess at least one share of the company’s  
  stock to participate in the DRP.
-  Shares are purchased on the 10th business day of each month    
  based on the average of five trading days ending on   the day  
  of purchase.
-   Minimum payment for purchase of shares is $25 and the 

maximum is $5,000 per calendar quarter.

-   There are no fees for purchasing shares or for the safekeeping 
  of stock certificates. Fees are assessed on the sale of shares  

in the DRP.

Inquiries   
Shareholders with questions about stock transfer services, share 
holdings or dividend reinvestment may contact Computershare 
Investor Services, LLC at 1-888-660-5443 between 7:00 a.m. and 
5:00 p.m. Central Standard Time.

Investors and Analysts  
Seeking Financial Information 
Cindy Wyrick, Executive Vice President
Investor Relations
Phone: 1-808-694-8430

For General Inquiries
Phone: 1-888-643-3888
www.boh.com

Detailed information about Bank of Hawaii Corporation’s DRP can be found 
online at www.boh.com or by calling Computershare Investor Services, LLC 

at 1-888-660-5443.

28

B A N K   O F   H A W A I I   2 0 1 4   A N N U A L   R E P O R T

Forward-Looking Statements
This report contains forward-looking statements concerning, among other 

things, the economic and business environment in our service area and 

elsewhere, credit quality and other financial and business matters in future 

periods. Our forward-looking statements are based on numerous assumptions, 

any of which could prove to be inaccurate and actual results may differ 

materially from those projected because of a variety of risks and uncertainties, 

including, but not limited to: 1) general economic conditions either nationally, 

internationally, or locally may be different than expected, and particularly, any 

event that negatively impacts the tourism industry in Hawaii; 2) unanticipated 

changes in the securities markets, public debt markets, and other capital 

markets in the U.S. and internationally; 3) the competitive pressure among 

financial services and products; 4) the impact of legislative and regulatory 

initiatives, particularly the Dodd-Frank Wall Street Reform and Consumer 
Protection Act (the “Dodd-Frank Act”); 5) changes in fiscal and monetary policies 
of the markets in which we operate; 6) the increased cost of maintaining or 
the Company’s ability to maintain adequate liquidity and capital, based on the 
requirements adopted by the Basel Committee on Banking Supervision and 

U.S. regulators; 7) actual or alleged conduct which could harm our reputation; 

8) changes in accounting standards; 9) changes in tax laws or regulations 

or the interpretation of such laws and regulations; 10) changes in our credit 

quality or risk profile that may increase or decrease the required level of our 

reserve for credit losses; 11) changes in market interest rates that may affect 

credit markets and our ability to maintain our net interest margin; 12) the 

impact of litigation and regulatory investigations of the Company, including 

costs, expenses, settlements, and judgments; 13) any failure in or breach of 

our operational systems, information systems or infrastructure, or those of our 

third party vendors and other service providers; 14) any interruption or breach 

of security of our information systems resulting in failures or disruptions in 

customer account management, general ledger processing, and loan or deposit 

systems; 15) changes to the amount and timing of proposed common stock 

repurchases; and 16) natural disasters, public unrest or adverse weather, public 
health, and other conditions impacting us and our customers’ operations. For 
a detailed discussion of these and other risks and uncertainties that could 

cause actual results and events to differ materially from such forward-looking 

statements please refer to the risk factors discussed in our Annual Report on 

Form 10-K for the fiscal year ended December 31, 2014, and any subsequently 

filed reports with the U.S. Securities and Exchange Commission. Words such 
as “believes,” “anticipates,” “expects,” “intends,” “targeted,” and similar 
expressions are intended to identify forward-looking statements, but are not the 

exclusive means of identifying such statements. We undertake no obligation to 

update forward-looking statements to reflect later events or circumstances.

Bank of Hawaii Corporation is a regional financial services company serving 

businesses, consumers and governments in Hawaii, American Samoa and the 

West Pacific. Our subsidiary, Bank of Hawaii, was founded in 1897 and is the 

leading independent financial institution in Hawaii. For more information about 

Bank of Hawaii Corporation, visit our website, www.boh.com.

 
 
 
BANK OF HAWAII CORPORATION

P.O. Box 2900, Honolulu, Hawaii 96846