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Bank of Hawaii

boh · NYSE Financial Services
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Ticker boh
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Industry Banks - Regional
Employees 1001-5000
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FY2015 Annual Report · Bank of Hawaii
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2015 ANNUAL REPORT

New Tomorrows

Bring in g Dre ams  to Life

Contents

  1 

  3 

  4 

  8 

Chairman’s Message

2015 Financial Summary

Year in Review

Rooted in Our Community

 10  Nurturing Our Greatest Assets

 12 

 20 

Client Profiles

2015 Financial Report

23   Map of Locations

 24  Managing Committee and Board of Directors

 27 

 28 

Bank of Hawaii Locations

Shareholder Information

New Tomorrows—  
Bringing Dreams to Life 

The Bank of Hawaii canoe was 

commissioned and built by master 

canoe builder Nakoa Prejean in 2015. 

Named Ulu o ka lā, meaning “growing 

sun,” the koa canoe pays tribute to 

the bank’s 118-year history while 

symbolizing the bank’s journey of 

meeting the evolving needs of its 

customers.

© 2016, Bank of Hawaii Corporation. Bank of Hawaii®, Bankoh®, MyBankoh Rewards®, and the Bank of Hawaii logo are registered trademarks of Bank of 
Hawaii. SmartMoney Seminars and Bankoh Advisors are trademarks of Bank of Hawaii. iPhone® is a registered trademark, and Apple Pay™ is a trademark 
of Apple Inc. Android™ is a trademark of Google Inc. Visa and Visa Signature® are registered trademarks of Visa International Service Association and 
used pursuant to license from Visa U.S.A. Inc. World Elite MasterCard® is a registered trademark of MasterCard Worldwide or a subsidiary. American 
Express® is a registered trademark of the American Express Company. Hawaiian Airlines® is a registered trademark of Hawaiian Airlines Inc. All other 
trademarks and service marks appearing in this report are the property of their respective owners and no claim of ownership is made by their use.

C H A I R M A N ’ S   M E S S A G E

Dear Fellow Shareholders,
2015 brought yet another year of steady 
progress and solid performance. All 
sectors of our business showed growth. 
We are well situated for 2016. Our 
commitment to building shareholder 
value remains steadfast. We do this by 
staying true to a strategic approach that 
leverages our unique opportunities in 
our Island economies, where we are 
market leaders with exceptional brand 
strength and awareness.

We remain well capitalized. Asset 
quality remained stable in 2015, and we 
continue to maintain our signature focus 
on sound risk and capital management 
with an eye on controlling expenses.

Diluted earnings per share for the full 
year of 2015 were $3.70, up slightly from 
diluted earnings per share of $3.69 in 
2014. Our balance sheet continued to 
strengthen with solid growth in total 
loans and leases, up 14.2 percent from 
$6.9 billion in 2014 to $7.9 billion in 2015. 
Commercial loans were up 11.5 percent 
from $2.8 billion in 2014 to $3.2 billion in 
2015. Consumer loans increased 16.1 
percent to $4.7 billion from $4.1 billion 
year over year. Deposit growth remained 
strong. Total deposits increased to $13.9 
billion, up from total deposits of $12.6 
billion at the end of December 2014.

We continued with our share repurchase 
plan, returning significant capital to 
shareholders while still managing to 
grow capital. Our dividend continued at 
$1.80 per share. Since the start of the 
share repurchase program in July 2001 
through the end of 2015, we have 
repurchased 52.8 million shares and 
returned nearly $2.0 billion to 
shareholders, at an average cost of  
$37.35 per share.

Our consistent performance is truly due 
to our 2,200 employees and hundreds of 
thousands of customers. We were once  

again rated as Hawaii’s Best Bank by the 
Honolulu Star-Advertiser and Honolulu 
magazine, and continue to be ranked in 
the top 10 performing large U.S. banks, 
according to Forbes magazine. Bank of 
Hawaii’s deposits are rated Aa2 by 
Moody’s Investor Services, one of the 
highest ratings nationally and globally. 
(as of Dec. 10, 2015)

Hawaii’s Economy

Hawaii’s economy sustained its 
momentum from the prior year, setting 
another record-breaking year for 
tourism in both number of visitors and 
dollars spent per visitor. This is the 
fourth consecutive year of increases. 
Tourism, construction and real estate 
were in full stride as the state hit a low 
unemployment rate of 3.2 percent at the 
end of December, down from 4.1 percent 
in January. The median housing price 
was $700,000 in Honolulu County in 
2015. Housing inventory remains tight. 
Honolulu’s $6.6 billion rail project, 
estimated to be complete in 2019, is the 
state’s largest public works project in 
state history.

We anticipate the positive momentum  
to continue through 2016. We remain, 
however, watchful of a number of 
potentially challenging developments in 
the global economic and geopolitical 
environments. Hawaii’s Department of 
Business, Economic Development and 
Tourism (DBEDT) projects Hawaii’s 
economy to follow a stable growth path 
over the next several years. Construction 
is strong with private building permits 
up roughly 24.2 percent during the first 
11 months of 2015 over the same time 
period in 2014. Perhaps more impressive 
was the increase in value of residential 
permits, which jumped 85.5 percent, 
followed by commercial and industrial 
construction permits which was up  
41.0 percent during the first 11 months  
of 2015.

Changing Landscape

As the world continues to change, so, too, 
is banking. Digital developments make 
our world smaller, and customers expect 
more options, quicker than ever, and in a 
more customized manner than ever.

Bank of Hawaii is well-positioned to 
meet the challenges and opportunities 
created by emerging trends. While 
focused on the future we continue to be 
grounded through the legacy of our 
118-year history.

Our Strategy

We remain committed to a longstanding 
core strategy of creating organic growth 
from within the markets we know best, 
through delivering exceptional service 
and solutions to our customers. 

We have existed now in three different 
centuries, and our continued success lies 
in our ability to keep evolving to an 
ever-changing landscape. I am confident 
in our ability to:
•  Continue to improve and build upon 
our role as a trusted advisor and 
enabler for people’s financial needs by 
helping to make their lives more 
financially secure and convenient.
•  Ensure what we do is clearly within 

the jet stream of how people do things 
today. It’s important that what we do 
aligns with how people want to do 
their banking.

We do this by transitioning from a 
technology-capable to a technology-
advantaged organization. Actively using 
information will help us provide better 
products, services and solutions for our 
customers, as well as achieve greater 
operational efficiency. 

This will affect everything from our 
branch designs to more in-depth 
integration of new technology. Over  
the next five years, plans call for 
approximately 30 branch projects. 

B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

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C H A I R M A N ’ S   M E S S A G E

Some will be completely new branches, 
some will be renovations to existing 
branches and some will be replacement 
branches. We are transforming many of 
our branches from more traditional, 
largely transactional spaces to a modern 
system that handles transactions, but is 
also much more customer facing and 
conducive to serving the various needs of 
our customers and communities in a 
variety of ways. We believe this will 
generate substantial shareholder return. 
Perhaps as importantly, though, we 
believe this work will ensure our 
vibrancy for another 118 years of 
successful history.

Our Community

As Hawaii’s largest independent 
financial institution, we take our 
obligation to community involvement 
seriously. We are a reflection of the 
communities we serve, and healthy 
communities mean a healthy Bank of 
Hawaii. In 2015, our employee volunteers, 
called the Bankoh Blue Crew, stepped up 
with 11,225 hours of their time to lend a 
hand at 124 community events. In 
addition, many of our employees lend 
their expertise to a variety of nonprofit 
organizations by serving on boards of 
directors. In recognition of their 
dedicated efforts, Bank of Hawaii 
received the Financial Services 
Roundtable’s “Corporate Social 
Responsibility Leadership Award” for  
the fifth consecutive year.

The generosity of our employees is driven 
by the inspirational work of Hawaii’s 
nonprofits. We are privileged to partner 
with so many outstanding organizations 
striving to make a positive difference in 
our Islands.

In 2015, Bank of Hawaii was again 
honored with the U.S. Small Business 
Administration’s Hawaii Lender of the 
Year Award for Category 1, which 
includes financial institutions with 
assets in excess of $9 billion. Bank of 
Hawaii provided 50 loans totaling $11 
million in Hawaii, Guam and the Mariana 
Islands. This is the 11th year out of the 
past 13 years that Bank of Hawaii has 
earned this recognition.

Our Employees

Our employees are key to our success.  
We assign tremendous importance to 
our ability to attract and retain top 
talent. While this can become 
increasingly challenging in such a low 
unemployment rate environment, we 
nonetheless are committed to the effort. 
We do this through ongoing training at 
all levels throughout our organization, 
including a variety of employee 
engagement activities, leadership 
training and programs.

We were once again proud to be named 
among Hawaii’s “Best Places to Work”  
as ranked by Hawaii Business magazine, 
and the No. 3 “Most Family Friendly” 
large company in the state. 

We are in our second year of our Bank  
of Hawaii Foundation Scholarship. 
Thirty-two deserving children of bank 
employees shared $112,000 in scholar-
ships to colleges across the country.

Our Customers

Bank of Hawaii is proud to say we have  
a banking relationship with more than 
50 percent of Hawaii households.

Meeting customers’ expectations can be 
a challenge. The bar is set high for those 
expectations. Not by other banks, but by 
other industries. If one thing is clear, it is 
people do not want their banking to be 
complicated. They want it simple and 
convenient. Our goal is to enable people 
to bank however they want, whenever 
they want, wherever they want.

Figuring out how to distribute our 
products through more than just our 
teller lines is an important endeavor. Our 
goal is to enable our digital devices to do 
everything that can be done with the 
physical wallet. Our mobile banking 
business has grown dramatically to  
5 percent of consumer deposits today 
from none two years ago.

We are known for conducting quality 
financial seminars open to the public at 
no charge. We intend to increase their 
frequency and concentrate on helpful 
seminar topics, such as retirement, 
long-term care insurance, estate 

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B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

planning and financing college. It’s a 
great way to utilize our branches, and 
convenient for the community to join us 
at locations all across the state.

Aloha and Mahalo to Directors 
Don Takaki and Marty Stein

I’d like to thank two of our longstanding 
directors who will be retiring from our 
board in 2016. Donald Takaki served on 
the BOH board from April 1990 and on 
the BOHC board from April 1997. During 
his tenure, Don has served on the 
Fiduciary & Investment Management 
Committee (FIMC) and Benefit Plans 
Committee. Martin Stein served on the 
BOH board from May 1999 and on the 
BOHC board from April 1999. Marty has 
served on our HR & Compensation 
Committee and currently serves on the 
Audit & Risk Committee. Their 
contributions, voices and perspectives 
have been valued and appreciated and 
will certainly be missed. We wish them 
both a fond aloha. 

I’d also like to thank and acknowledge 
our entire board of directors for its 
support, involvement and guidance and 
you, our shareholders, for your continued 
confidence in Bank of Hawaii.

I Mua (Hawaiian for “moving 
forward”)

Early this year, we launched a new ad 
campaign entitled, Welcome to 
Tomorrow. Key to the theme is the notion 
of tomorrow. As we see it, banking is 
really all about helping people receive, 
plan for and adjust to tomorrow. 
Whether it’s helping our customers 
utilize convenient technology to create a 
little more time for tomorrow or helping 
our customers plan and prepare for a 
fuller tomorrow, we believe firmly that 
focusing on tomorrow will yield 
handsome results for our key stake-
holders—our community, our customers, 
our shareholders and our employees.

Aloha,

Peter S. Ho 
Chairman, President, and Chief Executive Officer  
Bank of Hawaii Corporation and Bank of Hawaii

2 0 1 5   F I N A N C I A L   S U M M A R Y

Bank of Hawaii Corporation and Subsidiaries (dollars in thousands, except per share amounts)

FOR THE YEAR ENDED DECEMBER 31 

2015 

2014

Earnings Highlights and Performance Ratios
Net Income 

Basic Earnings Per Share 

Diluted Earnings Per Share 

Dividends Declared Per Share 

Net Income to Average Total Assets (ROA) 

Net Income to Average Shareholders’ Equity (ROE) 

Net Interest Margin 1 

Efficiency Ratio 2 

Market Price Per Share of Common Stock:

          Closing 

          High 

          Low 

$ 

160,704 

$ 

163,042

3.72 

 3.70 

 1.80 

1.06  % 

14.82  % 

2.81  % 

59.99  % 

62.90 

70.07 

53.90 

$ 

3.71

3.69

1.80

1.14  %

15.50  %

2.85  %

58.41  % 

59.31

61.73

52.70

$ 

AS OF DECEMBER 31
Statements of Condition Highlights and Performance Ratios
Loans and Leases 

$ 

7,878,985 

$ 

6,897,589

Total Assets 

Total Deposits 

Other Debt 

Total Shareholders’ Equity 

Book Value Per Common Share 

Allowance to Loans and Leases Outstanding 

Full-Time Equivalent Employees 

Branches  

FOR THE QUARTER ENDED DECEMBER 31
Earnings Highlights and Performance Ratios
Net Income 

Basic Earnings Per Share 

Diluted Earnings Per Share 

Net Income to Average Total Assets (ROA) 

Net Income to Average Shareholders’ Equity (ROE) 

Net Interest Margin 1 

Efficiency Ratio 2 

 15,455,016 

13,251,103 

245,786 

1,116,260 

$ 

25.79 

1.31  % 

2,164 

70 

$ 

$ 

42,832 

$ 

1.00 

0.99 

1.11  % 

15.41  % 

2.85  % 

58.55  % 

14,787,208

12,633,089

173,912

 1,055,086

24.13

1.58  %

2,161

74

41,191

0.95

0.94

1.12  %

15.39  %

2.84  %

57.03  %

1  Net interest margin is defined as net interest income, on a taxable-equivalent basis, as a percentage of average earning assets.

2  Efficiency ratio is defined as noninterest expense divided by total revenue (net interest income and total noninterest income).

B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

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Y E A R   I N   R E V I E W

Personal Service      

And Performance that Matters

Creating a bright future for our shareholders, customers, 

employees and community is what Bank of Hawaii is all about. 

While technology is bringing global changes to our 
lives, Bank of Hawaii continues to adhere to its 
timeless values of excellence and innovation. We are 
proud to be leaders in adopting timesaving technology 
to improve service for our customers, while 
maintaining our focus on expertise and providing  
a personal touch.

Our bankers have been trusted experts for generations 
of families and businesses across the Pacific. One 
measure of our success is the local and national 
recognition that we continue to receive. Here are some 
received for 2015: 

•  Corporate Social Responsibility Leadership Award, 

fifth consecutive year by Financial Services 
Roundtable

•  Hawaii SBA Lender of the Year — Category 1

•  Best Bank, by Honolulu Star-Advertiser readers

•  Best Bank, by Honolulu magazine readers

EMPOWERING CUSTOMERS WITH  
ENHANCED SERVICE

We know that time is valuable to our customers.  
To help them do their banking whenever and  
wherever works best for them, Bank of Hawaii 
continually assesses products and services across 
multiple channels to be sure that we are bringing our 
customers what they need. We utilize the latest 
technology and tools for secure online and mobile 

banking options, offer easy deposit ATMs, extended 
hours at supermarket branches and specialized 
services at our banking centers. What counts isn’t 
simply the number of our ATMs or branches, but how 
all of our channels work together for our customers’ 
convenience.

Online and Mobile Banking

In August 2015, customers in Guam, Saipan and Palau 
gained access to our free mobile deposit service. Using 
the Bank of Hawaii app for iPhone, iPad or Android 
devices, our West Pacific region customers can now 
deposit checks by simply snapping a photo of them. 
The usage of Bank of Hawaii’s mobile deposit 
capabilities has increased steadily since its 
introduction in August 2013. In addition, the next-day 
availability of funds deposited through mobile 
deposits was increased to $1,000.

In March 2015, our online and mobile banking services 
were enhanced to allow customers access to 18 months 
or 540 days of their line-of-credit and loan activities 
via their transaction history.

Banking online remains one of the most popular 
methods for our customers. In 2015, we boosted online 
service with a new feature called “Click to Call.” With 
the click of a button on our website, customers are 
connected to a representative in our 24-hour Call 
Center who can answer questions and help them apply 
for products or services over the phone.

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B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

Tori Lafayette at one of 

the first easy deposit 

ATMs installed at Bank 

of Hawaii’s Main 

Banking Center in 

downtown Honolulu.

Credit and Debit Cards

ATMs

Following our 2014 rollout of Apple Pay 
with our Hawaiian Airlines Bank of 
Hawaii World Elite MasterCard, we 
launched Apple Pay to all debit card 
consumers with accounts in the state of 
Hawaii in March 2015. A safe and secure 
way to pay for in-store purchases at more 
than 700,000 locations nationwide, 
payment information is kept protected 
while users have the convenience of 
making purchases with a simple touch.

In April, Bank of Hawaii became the first 
and only local bank to introduce a new, 
low-fee alternative to traditional 
checking accounts. EASE by Bank of 
Hawaii offers Hawaii customers no 
overdraft fees, no paper checks, 
a Visa debit card, access to more than  
400 ATMs plus online and mobile 
banking.

Bank of Hawaii added another layer of 
security to customer transactions by 
embedding EMV chip technology in all 
Bank of Hawaii debit cards starting in 
August 2015, replacing existing cards 
with new ones containing an encrypted 
microchip. Chip technology is among the 
most fraud-resistant payment methods 
available to date. 

In July 2015, we began rolling out our easy 
deposit ATMs across the state of Hawaii. 
By the end of the year, we were 
approximately 60 percent complete with 
installation at most branches and 
a handful of offsite locations. These 
envelope- and deposit slip-free ATMs 
have the ability to scan up to 30 checks or 
bills, giving more customers the option to 
make deposits at their convenience. In 
2016, we plan to have our easy deposit 
ATMs installed in branches systemwide.

Branches, In-Store Branches and 
Banking Centers

While our customers’ use of online and 
mobile technology for banking steadily 
increases, our extensive branch network 
continues to provide vital assistance with 
more complex financial services. Bank of 
Hawaii strives to make banking simpler 
by maintaining the right balance between 
new technology and personal banking 
services.

In April 2015, we opened our newest 
banking center in Kahului, our first on 
Maui. The 13,500-square-foot facility puts 
all of our key operations under one roof, 
where experts in mortgage banking, 
investment services, personal banking 
and commercial banking are on hand to 
provide these specialized financial 
services. This new banking center utilizes 
the latest technology, such as self-service 
access to safe deposit boxes and easy 
deposit ATMs to provide added 
convenience for our customers. The 
state-of-the-art facility also takes 
advantage of eco-friendly innovations, 

including low-energy HVAC units, 
water-efficient plumbing, LED lighting,  
a pervious concrete parking lot that 
reduces storm water runoff and pollution, 
and electric vehicle charging stations.

Bank of Hawaii also opened a new 
in-store branch on Kauai at the Lihue 
Safeway in September, our first 
seven-day-a-week branch on the island. 
On Oahu, our historic Haleiwa Branch 
was renovated, and we leased land on 
East Manoa Road to develop a new 
Manoa Valley branch in 2016.

Mortgage, Consumer and Dealer 
Indirect Lending

For the third year in a row, Bank of 
Hawaii was named the No. 1 lender in the 
state for number of residential loans 
recorded and total dollars loaned. Our 
personalized service and care enabled 
thousands of first-time homebuyers to 
realize their dreams, while thousands 
more homeowners improved their 
property and budgets through 
refinancing. One of our strengths is our 
ability to integrate our expertise across 
our many lines of business, and we 
continue to develop specialized lending 
products and services for investors.

Bank of Hawaii’s extensive branch 
network makes us the most convenient 
mortgage lender in the state. To 
maximize our convenience for customers, 
we increased our staff and invested in 
new technology that accelerates the 
mortgage process with electronic 
signatures. This investment in expertise 
and technology helped enhance our 
lending execution, especially for large 

Kahului Banking Center 

opened for business in 

April 2015.

Our business is built on 

relationships and trust.  

The more we can help our  

clients define and achieve  

their financial objectives,  

the more trust they will place  

in us to continue to meet  

their investment goals and  

strengthen the relationship. 

Phase II of 801 

South St. in 

Kakaako is 

scheduled for 

completion in 2017.

developments that have a high volume  
of applications for home loans at the 
same time.

Working in partnership with developers 
Downtown Affordable and Tradewind 
Capital, Bank of Hawaii was the lead 
financer for 801 South St., the largest 
workforce housing project in urban 
Honolulu. We continue to help families 
reach their dreams of homeownership by 
providing mortgages, many to first-time 
homeowners, of Phase I, as well as 
assisting with financing for future 
residents of Phase II, which is scheduled 
for completion in 2017. The project 
brought a total of 1,045 units to Kakaako 
targeted toward workforce housing.  

Our Consumer Lending Department 
offers clients the flexibility to meet their 
current and future aspirations through 
our Bankoh Home Equity Line. Bank of 
Hawaii remains the number one home 
equity lender in Hawaii for 2015 by 
helping our clients achieve their dreams, 
whether it is for higher education for 
their children, tackling home 
improvement projects or saving money 
with debt consolidation options.

The bank’s Dealer Indirect Lending 
Department provides auto loan and lease 
product lines with a commitment to 
personal service, building dealer 
relationships and flexible financing 
programs. We expanded our auto loan 
portfolio by more than $55 million (over 

16 percent) and grew our leasing portfolio 
by over 50 percent, from $21 million in 
2014 to more than $33 million in 2015. 

PRIVATE BANKING

For more than five generations, 
customers have relied on the sound 
advice from Bank of Hawaii to help 
navigate their own financial waters and 
take thoughtful action to turn dreams 
into reality. Bank of Hawaii’s Private 
Banking provides an individualized 
approach to each client’s unique situation 
and life stage. Our priority is to make 
customers’ finances worry-free, so they 
may live the life of their dreams. We do 
this by providing a personal relationship 
manager, a single contact who 
understands our clients and cares for 
everything from basic banking services 
to customized lending to bringing in 
experts in investments, financial, estate 
and tax planning, charitable giving and 
trust services. For busy professionals, 
Private Banking combines the expertise 
of business and personal banking with 
the convenience and simplicity of one 
relationship manager.

Bankoh Advisors

Our business is built on relationships and 
trust. The more we can help our clients 
define and achieve their financial 
objectives, the more trust they will place 
in us to continue to meet their investment 
goals and strengthen the relationship. 
Bank of Hawaii’s team of Financial 
Advisors helps our clients achieve these 
goals at every stage of their lives, offering 
retirement, investment and education 
planning, managed money, annuities, 
insurance and brokerage services.

In 2015, we made enhancements to our 
financial planning process, allowing us to 
better identify our clients’ financial goals 
and continue to improve our relationship-

based approach to providing investment 
services. Additionally, 2015 marked the 
first full year for our Managed Account 
Portfolio Solutions (MAPS) program, 
offering our clients over 80 actively 
managed fund strategies. Whether 
a client is trying to plan for retirement or 
to leave a legacy, our Financial Advisors 
can create and implement a personalized 
financial plan to help achieve their 
unique investment goals.

Estate Planning and Trust Services

As the largest administrator of 
irrevocable trusts in the state, Bank of 
Hawaii knows that estate planning is 
a vital part of our customers’ overall 
financial planning, giving them greater 
control in leaving more of a legacy to 
loved ones and to the community. With  
a wealth of specialized trust 
administration and planning knowledge 
available, our experts serve as a resource 
to our dedicated relationship officers.

For the complex advanced planning 
needs of wealthier clients, Bank of 
Hawaii’s trust services team can help 
ensure that hard-earned financial 
success is preserved, protected and 
transferred in a way that supports the 
people and institutions that our 
customers designate. With their priorities 
as a guide, we cultivate relationships as 
trusted resources and partners to not 
only the customers, but also to their 
advisors, family members and 
beneficiaries. Our capable trust and 
estate administration team includes 
planning, tax and investment 
professionals who can transition gifts  
in tax-efficient ways. With more than  
$3 billion in assets under management, 
Bank of Hawaii has the depth of expertise 
and knowledge necessary to handle every 
aspect of our clients’ trust accounts.

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Y E A R   I N   R E V I E W

Bank of Hawaii’s new 

debit cards with chip 

technology: Bank of 

Hawaii Visa Debit Card, 

Bank of Hawaii Black 

Visa Debit Card, 

Bankoh Hawaiian 

Airlines Visa Debit 

Card; EASE by Bank of 

Hawaii Visa Debit Card, 

Bank of Hawaii 

Visa Debit Card for 

Business. All debit 

cards, except for EASE 

by Bank of Hawaii 

Visa Debit Card, were 

designed by Tori 

Richard Ltd.

designed for multi-generational families 
in East Kapolei. The building is currently 
under construction, and when completed 
will consist of 188 low-income rental 
units.

In 2015, Bank of Hawaii partnered with  
a nationally recognized retirement plan 
fiduciary to help our corporate and 
commercial clients design and manage 
401(k) plans in an increasingly stringent 
regulatory environment. Our customers 
are enjoying the benefits from improved 
risk management from this specialist 
and, in many cases, reduced costs.

Bank of Hawaii continues as the 
established leader in the local captive 
insurance market, overseeing more than 
$1 billion in investment assets and 
deposits. Bank of Hawaii provides a full 
range of banking and investment 
products to more than 80 diverse local, 
national and international captive clients, 
with more than 40 percent of the market 
share. Their businesses come from 
a range of geographies and industries, 
including healthcare, hospitality, energy, 
retail, construction and technology.

In addition to being the first local 
financial services institution to license  
a captive with the State of Hawaii 
Insurance Division, Bank of Hawaii has 
strongly supported the Hawaii Captive 
Insurance Council (HCIC), a 501c3 
industry trade association since its 
inception in 2011. As competition for 
captive insurance business increases 
among mainland and global domiciles, 
Bank of Hawaii (through HCIC) is helping 
the state of Hawaii maintain and grow its 
overall market share by supporting 
domicile business development efforts at 
local conferences as well as at mainland 
and Japan industry marketing events.

BANKING FOR BUSINESS

Bank of Hawaii invests in the success and 
growth of our community through 
helping businesses grow, compete and 
thrive. The bank offers a wide spectrum 
of financial services and products to 
meet the needs of first-time business 
owners as well as the sophisticated needs 
of large corporations or international 
business owners. Bank of Hawaii has the 
expertise, talent and resources to help 
them all succeed.

Commercial/Corporate Banking

Our team of commercial and corporate 
bankers continues to take a leadership 
role in partnering with Hawaii’s mid-size 
companies and large corporations to help 
them succeed. Our bankers are among 
Hawaii’s most experienced financial 
services teams. They excel at helping 
corporate and commercial account 
holders maximize the productivity of 
capital and optimize business cash flow 
through an array of cash management 
services, such as reconciliation, positive 
pay, ACH debit block and origination, 
payroll, imaging, electronic data 
 interchange and tax payment 
processing.

With a focus on bringing affordable 
housing to market, Bank of Hawaii’s 
experts in its Commercial Real Estate 
Lending Division assist developers in 
effectively navigating the intricacies of 
acquisition and financing. In addition to 
801 South St., the bank financed the 
construction for Phase I of Meheula 
Vista, a 75-unit affordable housing rental 
project for seniors in Mililani Mauka and 
Phase II of Ko‘oloa‘ula, a property 

Business Banking

Small businesses and entrepreneurs 
make up the backbone of Hawaii’s 
economy, and Bank of Hawaii remains 
dedicated to serving them by providing 
a comprehensive range of deposit and 
loan products and services. Our local 
business bankers and relationship 
managers understand the unique 
challenges of doing business in Hawaii, 
and are available to counsel and support 
small business owners, helping them 
move forward now and for years to come.

In 2015, we once again led all lenders in 
state SBA guaranteed loans, recording 50 
loans in Hawaii and Guam valued at $11 
million, which earned us the U.S. Small 
Business Administration’s Lender of the 
Year Award for Category 1. We are proud 
to have received this prestigious award in 
11 out of the past 13 years.

Our Technology Systems

Our technology systems are unseen, but 
they remain critical to our ability to 
deliver exceptional service efficiently, 
quickly and securely. In an environment 
where financial institutions remain on 
alert against increasingly sophisticated 
threats, focus on cybersecurity is one of 
our highest ongoing priorities. As use of 
our electronic transactions, services and 
applications continues to grow, we 
continuously upgrade and update our 
systems to keep pace with the demand, 
making sure that customers’ financial 
information remains secure.

Rooted in Our Community     

Rooted in Our Community     

Rea ching   for the  Sk y

R O O T E D   I N   O U R   C O M M U N I T Y

At Bank of Hawaii, our roots of community support run deep. With year-round 

philanthropic efforts through event sponsorships, Bank of Hawaii Foundation 

grants and the generosity of our employee volunteers (known as the Bankoh 

Blue Crew), we partner with hundreds of local nonprofits that are addressing 

a wide spectrum of causes and finding creative solutions to enhance the 

quality of life in our communities.

Our commitment to community is  
at the heart of our ‘ohana, and our 
culture of giving is perpetuated in 
our three signature community 
activities—the annual walk, annual 
giving campaign and volunteer 
program. We are proud of our work 
in 2015 to support the people of 
Hawaii.

Each year, employees and their 
families contribute their time and 
expertise to hundreds of community 
projects through our Live Kōkua 
Volunteer Program. In 2015, our 
Bankoh Blue Crew contributed  
11,225 hours of their personal time, 
participating in 124 community 
service events.

In total this year, bank employees 
and retirees raised approximately 
$774,000 through our annual walk 
and giving campaign.

Our ongoing volunteerism, 
community service and financial 
education was recognized with  
the national Corporate Social 
Responsibility Leadership Award, 
presented to the bank from the 
Financial Services Roundtable for 
the fifth year in a row in 2015.

At Bank of Hawaii, we recognize that 
small changes can have a big impact. 
By partnering together, we have the 
power to improve the communities 
where we work and live.

For the ninth year in a row, 
approximately 2,000 employees and 
their families showed their support 
for the Bank of Hawaii Live Kōkua 
Community Walk on Oahu in April. 
This year’s beneficiaries were Hawaii 
Meals on Wheels, Hawaiian Humane 
Society and American Cancer 
Society-Hawaii Chapter. Since the 
walk’s inception, Bank of Hawaii 
employees have raised more than  
$1 million for 31 nonprofits.

Our Live Kōkua Giving Campaign 
was developed to offer our 
employees and retirees more  
choices for their annual giving.  
Over a five-week period in 2015, we 
raised a record-breaking $667,889 in 
donations for 23 local organizations. 
Since its inception in 2010, Bank of 
Hawaii employees and retirees have 
raised approximately $3.4 million for 
111 local organizations. 

At left: In December 2015, Bank  
of Hawaii employees planted 30 

koa trees on the slopes of 

Mauna Kea on Hawaii Island to 

symbolically replace the wood 

used to build the Bank of Hawaii 

koa canoe, Ulu o ka lā, created by 

master canoe builder Nakoa  

Prejean. Meaning "growing sun," 

Ulu o ka lā refers to the first light 

of the sun on the horizon. It is 

a symbol of our commitment to 

meet the opportunities of 

tomorrow through the timeless 

values that sustain Bank of Hawaii 

and our community.

Bottom Left: The Bankoh Blue 
Crew volunteered to spruce up Ala 

Moana Beach Park for Community 

Service Day (left) and restore 

He‘eia stream with native plants in 

support of nonprofit Papahana 

Kuaoloa.

B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

9

 
S U P P O R T I N G   O U R   E M P L O Y E E S

Nurturing

 O ur  G reatest A sset s

Employees’ motivation and commitment to timeless values are central to our 

ongoing growth. While the financial services industry continues to evolve 

and innovate through new technology, we know that the most vital factor for 

our success is our employees. Their commitment to exceptional service for 

customers and colleagues, combined with our culture of ‘ohana, are what set 

us apart in the marketplace.

Bank of Hawaii strives to hire the 
best and brightest talent we can 
find, and we are committed to 
investing in our employees’ personal 
and professional development and 
growth throughout their careers. 
This keeps them engaged and drives 
the company forward. We offer 
a wide variety of courses each year, 
ranging from training in CPR and 
first aid to people skills and 
leadership development. In 2015, 
2,800 participants enrolled in over 
150 sessions offered across the 
bank.

For more than 50 years, Bank of 
Hawaii has been developing 
leadership potential through its 
Bank Associate (BA) program, 
a structured rotational learning 
program that introduces specially 
hired individuals to different 
business areas. Through exposure  
to various functions and roles 
outside of their own, participants  
develop a better understanding of 
how they interconnect when 
executing strategies. They also 
receive valuable business and 
project management skills training, 
and develop relationships with 
assigned mentors and senior 
management that can help enrich 
their careers.

The ongoing success of the BA  
program inspired the development 
of an equivalent program for 
employees with leadership potential. 
Since the six-month Pathways to 
Professional Excellence (PPE) 
program was first introduced in 
2007, more than 200 employees 
have graduated. Similar to the 
BA program, through specialized 
training, participants gain a broader 
understanding of the complexity of 
the bank network and deepen their 
knowledge, skills and abilities to 
better serve customers and work 
with colleagues.

Our employees are honored to be 
part of the 118-year legacy of the 
Bank “of Hawaii.” By coming 
together as one ‘ohana to learn 
more about timeless Polynesian 
traditions that are reflected in the 
bank’s core values of excellence, 
integrity, respect, innovation and 
teamwork, employees gain a deeper 
appreciation of Hawaiian heritage 
and the community we serve. In 
2015, Bank of Hawaii commissioned 
master canoe builder Nakoa Prejean 
to build a canoe, wa‘a in Hawaiian, 
giving employees and their family 
members multiple hands-on 
opportunities to learn more about 

Polynesian canoe building and 
navigation. After months of 
meticulous construction utilizing 
traditional and new building 
techniques, the wa‘a was blessed 
and named Ulu o ka lā in January 
2016. Meaning "growing sun,"  
Ulu o ka lā refers to the first light of 
the sun on the horizon, and serves 
as a reminder of both our past and 
as a symbol of our future journey 
together, as employees rise to bring 
innovative solutions to our 
customers.

In 2015, Bank of Hawaii was once 
again recognized as one of the “Best 
Places to Work.” In addition to 
ranking among Hawaii’s top 15 large 
companies who received this 
distinction, Bank of Hawaii was also 
ranked No. 3 in the “Most Family-
Friendly” category.

Our most important asset is our 
people. Through our ongoing 
investment in the growth and 
development of our employees  
over the span of their careers,  
Bank of Hawaii continues to enhance 
a culture of engaged, innovative 
teams who are energized to delight 
our customers and build for 
tomorrow.

10 B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

 O ur  G reatest A sset s

Left: Bank of Hawaii Foundation awarded 
32 scholarships to children of bank 

employees. Seated, first row, from left: 

Cheyenne Koki, Kelsey Morihara, 
Pu‘uwaialoha Medina, Destiny Holani, 
Natalie Hajinelian, Nadine Yokotake and 
Mary Pascual. Seated, second row, from 
left: Kylie Nishino, Ashlynn Shiraishi, 
Jennifer Takahashi, Stephanie Balais, 
Nicole Wheatman, Kelli Nakashima, 
Teigher Gella and Ennah Cabading. 
Standing, from left: Eleu Akimseu, Dylan 
Matsuda, Nicholas Young, Keegan 
McCrary, Micah Miyasato, Devin Jandoc, 
Tyler Trent, Deja Ceruti, Adriana Jones 
and Abcde Zoller. Not pictured: 
Emma Ayau, Lily Ayau, Anela Mattson, 

Tori Teramae, Megan Togami, Melanie 

Tomita-Cadavona and Brittany Wheatman.

Above: Bank of Hawaii’s Chairman, President and CEO  
Peter Ho; Chief Marketing Officer Susan Ing; Chief Financial 
Officer Kent Lucien and canoe builder Nakoa Prejean sail 
aboard Ulu o ka lā for an inaugural ride around Kaneohe Bay.

Above: Twenty-three Bank of Hawaii employees graduated from the 
2015 Pathways to Professional Excellence (PPE) program. First row, 

from left: Olivia Marumoto, Beejay Quang, Silnia “Shyll” Domingo, 
Christopher Hodges, Sarah Venzon, Liz Carlson and Kyle Bischoff. 
Second row: Richmond Lee, Mike Ernst, Lyndy Lien, Marianne 
Pedro, Kelli Henmi, Courtney Kim, Eric Masumori and Matthew 
Pollard. Third row: Cameron Carter, Joe Lecocq, Lale Turcan, 
Landon Santos, Jimmy Field and Michael Foster. Missing from 
photo: Guillaume Dommergues.

Left: Yoga is one of many “Thrive” classes offered through Bank of 
Hawaii’s “Grow. Connect. Thrive” program that allows employees the 

opportunity to improve their fitness and overall well-being. Left: 

Instructor Matt Meko (center), Midori Ono, Juvy Sunahara, Merleen 
Lee and Janis Loventhal. In back: Val Ito and Jonna Wickesser.

P R O F I L E :   C O M M E R C I A L   B A N K I N G   A N D   P R I V A T E   B A N K I N G   C L I E N T S

Tim Moore, Michael Moore and Robert Aguiar

H OA L O H A N A E H A I N C . D B A  O L D L A H A I N A L UAU 

N A H OA L O H A E KO L U  LT D .  D B A S TA R N O O D L E ; A L O H A M I X E D P L AT E ;  L E O DA’ S K I T C H E N & P I E  S H O P

TI M M OO R E : We started our 
relationship with Bank of Hawaii 
about three or four years ago with 
the refinancing of our personal 
property. A couple of years prior to 
that, we had a casual conversation 
about the terms of our mortgage, 
and they did some calculations and 
determined that they weren’t able 
to help us improve the financing at 
that time. 

I had completely forgotten that 
conversation when they called 
about 18 months later to offer us 
some creative and enticing 
financing options. It really amazed 
me that they kept us in mind, and I 
began to realize this is a very 
different relationship with Bank of 
Hawaii than we’d experienced with 
any bank before.

Historically, our relationship with 
a bank has been as a lender that 
approves or disapproves based  
on our meeting all of their 
requirements. With Bank of Hawaii, 
our relationship transitioned to one 
of coaching and understanding. 
Eventually, it became beneficial  
to have all of our personal and 
business financial services with 
Bank of Hawaii, including the 
checking and credit card services 
for all of our businesses.

M I CHAE L M OO R E : Moving to 
Bank of Hawaii felt like they were 
not only working to understand our 
business and our financial needs, 
but also that they were anticipating 

our needs by making suggestions. 
Their proactive approach lets us 
know they are looking out for our 
best interests.

TI M : Creating this type of 
relationship is unusual; to have 
a bank as a partner in your financial 
planning, coaching you and helping 
you move forward to reach new 
goals—I don’t think we even knew to 
expect that. All of this came with 
our move to Bank of Hawaii.

M I CHAE L : When we initially 
started the Old Lahaina Luau in 
1986, the bankers we met were 
reluctant to lend to us because they 
immediately categorized us as 
a restaurant. Banks didn’t seem to 
understand the financial operations 
of a luau, including paying 
commissions and carrying an 
accounts receivable, is completely 
different from a restaurant. It took 
many years for other banks to 
understand our business model. 
Now, we have a relationship with 
a bank that understands our 
business and its needs.

RO B E RT AG U IAR : Hawaii’s visitor 
and entertainment industries are 
unique, and Bank of Hawaii has 
taken pains to learn more about 
these areas, and to understand our 
businesses and the curves that we 
take. Their people work hard around 
the islands to understand the 
differences between their clients. 

TI M : It’s very important to us to 
work with a bank with a footprint 
here in the islands. Bank of Hawaii  
is really integrated into the 
community, just as we try to be as 
well. The people we work with—
Galen Nakamura, Annalena Zanolini 
and Jon Fujimoto—are all really 
active in the community outside of 
banking.

RO B E RT: Galen, Annalena and 
Jon’s advocacy, expertise and 
knowledge of the Maui community 
are really important ingredients. 
They are easy to be around as 
people; they talk our language. 
They seem like friends; we can  
catch up on Maui life when we’re 
with them. We appreciate  
relationship banking—to us it’s not 
just a marketing term; it really works 
for us.

TI M : We appreciate having this 
relationship with Bank of Hawaii, 
and the bank is fortunate to have 
Galen, Jon and Annalena working 
for them. 

Owners (from left) Tim Moore, 

Michael Moore and Robert Aguiar on 

the grounds of the Old Lahaina Luau 

on Maui.

B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

13

P R O F I L E :   C O M M U N I T Y   B A N K I N G   A N D   B U S I N E S S   B A N K I N G   C L I E N T S

Marian Lee and Matt Leo

M O J O  B A R B E R S H O P & S O C I A L  C L U B ; M O J O M c C U L LY

MAT T LEO : I’m a welder and car 
fabricator, but Mojo Barbershop 
was my idea. When we moved back 
to Hawaii from Portland, Ore. in 
2009, I missed my regular barber 
and the whole barbershop 
experience. I would go there every 
two weeks in Portland, and when 
we returned to Hawaii there was 
nothing like it here. 

MAR IAN LE E : It took us about 
a year from having the idea to 
leasing the space, creating the 
business plan, getting everything 
approved by the bank, and hiring 
people. Bank of Hawaii helped 
finance our first downtown location 
and our second one, which recently 
opened in McCully.

For the first location, Bank of Hawaii 
was with us from the start. We were 
aware of SBA loans, but the bank 
was very helpful in explaining what 
we could qualify for, and how to go 
about it. As first-time business 
owners, we really didn’t know what 
to expect, but the bank walked us 
through it step-by-step. They 
reviewed our business plan, 
reviewed our financials, gave us 
good advice and spent a lot of time 
with us. 

We’ve been in business for four 
years now, and we had to turn away 
customers every day. We realized 
that in order to keep up with 
demand, we needed to open up 

a new location serving different 
clients. Reid Hinaga and Jenny 
Kajioka helped us with the new 
financing. The second time around 
was more straightforward because 
of the relationships that had already 
been built. 

Our newest location is in the historic 
McCully Chop Sui building; I’m 
grateful that the relationship with 
Bank of Hawaii was already 
established so that we could move 
on this rare opportunity. 

Bank of Hawaii is the major bank of 
Hawaii, and having that level of 
backing is very important to us. It’s 
also important that the bank that 
we bank with understands the 
needs of a small, local business, and 
can provide a personal touch. For 
example, Chris Otto has been very 
helpful in handling our personal 
investments, and he’s also given us 
a lot of personal encouragement 
and support by referring our 
services to others. 

MAT T: Marian does most of the 
banking for our family as well as the 
business. Whenever I go into 
a branch, the people are always 
helpful and friendly, always willing  
to go the extra mile. It feels like 
family when you go in to Bank of 
Hawaii. Our daughter Olivia and son 
Ari will become customers when 
they get older too.  

MAR IAN : My background is 
finance, and I handle the day-to-day 
operations of the business. Either 
my receptionists or I make the daily 
deposits and get change, and it’s 
always a pleasant experience. We 
also frequently use online banking  
to check on deposits and balances, 
both for our business and for our 
family finances. 

For me, Bank of Hawaii sets the 
standard of excellence in what you 
expect from a bank. When you think 
of Bank of Hawaii, you think of 
experts and exceptional customer 
service. Because of the relationships 
we’ve built with everyone—from 
personal banker, to business banker, 
to investment banker, to tellers—
there’s a lot of trust that’s been 
developed. We know them, and  
they know our business and they 
know us. 

We wouldn’t think of banking 
anywhere else because of the 
special relationships and trust that 
we’ve built. It doesn’t make sense to 
try to build that anywhere else.

Owners Matt Leo and Marian Lee in their 

newly opened Mojo McCully Barbershop, 

located in the historic McCully Chop Sui 

Building.

14

B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

P R O F I L E :   C O R P O R A T E   B A N K I N G   C L I E N T S

Colbert Matsumoto and Franklin Tokioka

I S L A N D H O L D I N G S : I S L A N D  I N S U R A N C E C O M PA N I E S ; AT L A S I N S U R A N C E AG E N C Y I N C . ;  I C I N T E R N AT I O N A L ; 

PAC X A ; A N D T R A D E W I N D  C A P I TA L G R O U P I N C .

CO LB E RT MATS U M OTO : Our 
relationship with Bank of Hawaii 
began in 1939 when Island 
Insurance was first established. That 
was during the plantation era. Bank 
of Hawaii has been our bank since 
then and has played an important 
role in enabling our growth to 
become one of the largest locally 
owned enterprises in Hawaii.

FR AN K LI N TO K IO K A : My family 
has been a customer for over 80 
years, even before Island Insurance 
was started.

In the early days, Island Insurance 
relied on a draft system that was 
basically a line of credit. Claims 
were paid using drafts that were 
honored by the bank, which would 
then call us for payment. Since they 
were advancing funds, the system 
required a high level of confidence 
that they would be repaid. Bank of 
Hawaii gave us that trust from our 
start, and we are grateful for that.

In addition to our longstanding 
relationship, we value Bank of 
Hawaii for its local roots.

CO LB E RT: For example, over the 
last three years Bank of Hawaii was 
the lead construction lender for the 
801 South St. workforce housing 

development, which we have been 
developing along with Downtown 
Affordable. When we first 
approached the bank, we described 
our goal to develop housing for 
Hawaii’s young working families to 
help them get started in life with 
the purchase of their first home. 
This resonated with the bank’s 
executive team. Because they care 
deeply about our community they 
immediately endorsed our goals. 
We felt good to be working with 
a bank that shared the social 
objective we sought to achieve 
through this project. 

FR AN K LI N : The bank can share 
our pride in knowing that close to 
100 percent of the units were sold 
to local families.

CO LB E RT: Bank of Hawaii was on 
the front end as the lead 
construction lender, and also on the 
back end as the principal residential 
mortgage lender. While the 
mortgage loans weren’t jumbo ones 
as with other luxury projects in 
Kakaako, Bank of Hawaii stepped 
up to meet the financing needs of 
our buyers. They had confidence 
that these were very good loans 
because they were being made to 
working people who form the 
backbone of our community.

FR AN K LI N : One of the big 
challenges for local companies like 
ours doing business in Hawaii is the 
influx of out-of-state competitors. 

CO LB E RT: Yes, all of our 
competitors on the insurance side  
of our house are now global 
companies with tremendous scale. 
We distinguish ourselves from our 
competition by how we do business. 
We work with our customers on 
a personal level. They like working 
with a local company that is truly 
responsive to their situation. Bank 
of Hawaii has a similar style of doing 
business. Our relationship with 
them enables us to tap their 
resources to help maintain our 
competitive edge.

FR AN K LI N : There’s no question 
that we would recommend Bank of 
Hawaii. I would tell anyone that they 
can bank with confidence with Bank 
of Hawaii. It’s a solid financial 
institution with a level of sensitivity 
and customer service that would 
make anyone happy.

Executive Chairman Colbert Matsumoto of 

Island Holdings and Chairman Emeritus 

Franklin Tokioka inside the Island Insurance 

building in downtown Honolulu.

B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

17

P R O F I L E :   R E T A I L   A N D   P E R S O N A L   B A N K I N G   C L I E N T S

Kim and Wade Lord 

K I M LO R D : I was born and raised 
in Hilo, and my father took me to 
a Bank of Hawaii branch to open my 
first savings account about 50 years 
ago. We’ve stayed with the bank our 
entire lives, and Wade and I started 
our two daughters’ banking the 
same way, with savings accounts. 
Our children are fourth-generation 
Bankoh people.

WAD E LO R D : My introduction to 
Bank of Hawaii came when I moved 
to the islands after college.  
I needed to set up a bank account  
to establish credit. I opened up 
a little account—a very little account.

K I M : Now that our daughters are 
over 18 and making their own 
financial decisions, they could 
choose to open up bank accounts 
someplace else, but the bank’s 
electronic banking fits their 
Millennial lifestyle. They can easily 
manage their finances while they’re 
away at college.

WAD E : Most of the family banking 
is now electronic. I can watch 
football and pay bills, transfer 
money into savings, and run 
different reports if I’m gathering  
tax information for our CPA.

K I M : We often see Bank of Hawaii 
representatives at the same 
charitable events, at chamber of 
commerce, or other community 
functions. It’s nice to see that the 
bank supports its community.

WAD E : It reinforces the reasons 
that we’re at the bank. One great 
example of a community banker is 
Sonia Topenio, who has been our 
champion. 

K I M : She has become a dear friend, 
easing our lives with her support for 
our banking needs. With our 
two-kid, two-income household, 
she has made banking easier for us, 
and we’re very grateful for her time, 
care and understanding.

WAD E : Because the bank has an 
overview of our longtime financial 
strategy, they have stayed in 
contact about opportunities that fit 
our strategy. Jennifer Sandrowski 
and the Personal Banking team on 
Kauai always keep our goals top of 
mind. When interest rates went 
down, she proposed refinancing our 
mortgage and put us in touch with 
a loan officer who also helped us 
with a home equity.

K I M : Now that we’re at the stage 
where we are thinking more about 
retirement, our Personal Banking 
team recommended the bank’s 
financial advisors. We’re talking to 
Ronald Chang in Private Banking 
and Iris Okawa in Personal Trust  
to revise and fortify our estate 
planning.

WAD E : We’ve done our estate 
planning, but it’s been many years 
since we put it in place. The BOH 
team has offered to help us update 

it, and take advantage of new laws 
that might make for a better plan. 
We appreciate the people who’ve 
helped and the services that have 
been offered to us over the years. 
It’s a good feeling to know that they 
want to see us be successful.

To me, Bank of Hawaii stands for 
financial partnership. I don’t really 
look at the bank as a service vendor 
as much as I do a partner. The seeds 
of that partnership started a long 
time ago, have grown over the years, 
and it’s now a really deep 
relationship.

K I M : I think it’s obvious that for 
Wade and me, Bank of Hawaii is our 
bank of choice for our personal use. 
It’s so interesting that 50 years ago  
I went to the bank with my dad with 
probably the first money I had, and 
today we’re talking about how to 
make our family secure for 
perpetuity. Our life has changed so 
much over the years, but our bank 
has so many services that it’s still 
able to help and serve us with our 
needs 50 years later. That’s 
amazing.

Kim and Wade Lord in the Mahiko Lounge 

at Gaylord’s at Kilohana, Kauai.

18

B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

2 0 1 5   F I N A N C I A L   R E P O R T

Consolidated Statements of Income

Bank of Hawaii Corporation and Subsidiaries (dollars in thousands, except per share amounts)

FOR THE YEAR ENDED DECEMBER 31 

2015 

2014

Interest Income 

 Interest and Fees on Loans and Leases 

 Income on Investment Securities 

Available-for-Sale 

Held-to-Maturity 

     Deposits 

Funds Sold  

    Other 

Total Interest Income 

Interest Expense 
     Deposits 

     Securities Sold Under Agreements to Repurchase 

     Funds Purchased 

     Other Debt 

Total Interest Expense 

Net Interest Income 

Provision for Credit Losses 

Net Interest Income After Provision for Credit Losses 

Noninterest Income 
     Trust and Asset Management 

     Mortgage Banking 

     Service Charges on Deposit Accounts 

     Fees, Exchange, and Other Service Charges 

Investment Securities Gains, Net 

 Annuity and Insurance 

     Bank-Owned Life Insurance 

     Other 

Total Noninterest Income 

Noninterest Expense 
     Salaries and Benefits 

     Net Occupancy 

     Net Equipment 
     Data Processing 

     Professional Fees 

     FDIC Insurance 

     Other  

Total Noninterest Expense 

Income Before Provision for Income Taxes 

Provision for Income Taxes 

Net Income 

Basic Earnings Per Share 

Diluted Earnings Per Share 

Dividends Declared Per Share 

Basic Weighted Average Shares 

Diluted Weighted Average Shares 

$ 

298,522  

$ 

267,407 

41,492  

89,650  

8  

 1,133  

 1,305  

432,110  

9,626  

25,364  

12   

3,021  

38,023  

394,087  

1,000  

 393,087  

47,685  

11,583  

34,072  

53,353  

10,160  

7,664  

7,039  

14,663  

186,219  

191,963  

30,217  

20,162  
16,472  

9,660  

8,669  

70,961  

348,104  

 231,202  

70,498  

160,704  

3.72  

3.70  

1.80  

43,217,818  

43,454,877  

$ 

$ 

$ 

$ 

 42,475 

105,860 

9 

673 

1,209 

417,633 

9,534 

25,905 

13 

2,525 

37,977 

379,656 

 (4,864)

384,520 

47,798 

7,571 

35,669 

53,401 

8,063 

8,065 

6,639 

12,811 

180,017 

183,028 

37,296 

18,479 
 14,979 

9,794 

7,936 

55,387 

 326,899 

 237,638 

74,596 

163,042 

3.71 

3.69 

1.80 

43,899,208 

44,125,456 

$ 

$ 

$ 

$ 

Refer to the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2015 for the Consolidated Financial Statements, 

including Report of Independent Registerd Public Accounting Firm, thereon. 

20 B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

 
 
 
   
   
 
 
 
         
 
 
         
 
  
 
 
   
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
 
 
 
  
  
    
 
 
  
 
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
Consolidated Statements of Condition

Bank of Hawaii Corporation and Subsidiaries (dollars in thousands)

AS OF DECEMBER 31  

2015 

2014

Assets
Interest-Bearing Deposits in Other Banks  

Funds Sold  

Investment Securities

     Available-for-Sale  

 Held-to-Maturity (Fair Value of $4,006,412 and $4,504,495)  

Loans Held for Sale  

Loans and Leases  

    Allowance for Loan and Lease Losses 

       Net Loans and Leases  

Total Earning Assets  

Cash and Due From Banks  

Premises and Equipment, Net 

Accrued Interest Receivable  

Foreclosed Real Estate  

Mortgage Servicing Rights 

Goodwill  

Bank-Owned Life Insurance  

Other Assets  

     Total Assets  

Liabilities
Deposits

     Noninterest-Bearing Demand  

 Interest-Bearing Demand  

Savings 

     Time  

Total Deposits  

Funds Purchased  

Securities Sold Under Agreements to Repurchase  

Other Debt  

Retirement Benefits Payable  

Accrued Interest Payable  

Taxes Payable and Deferred Taxes  

Other Liabilities  

Total Liabilities  

Shareholders’ Equity
Common Stock ($.01 par value; authorized 500,000,000 shares;

issued / outstanding: December 31, 2015 - 57,749,071 / 43,282,153

and December 31, 2014 - 57,634,755 / 43,724,208) 

Capital Surplus  

Accumulated Other Comprehensive Loss  

Retained Earnings 

Treasury Stock, at Cost (Shares:  December 31, 2015 - 14,466,918 

and December 31, 2014 - 13,910,547)  

     Total Shareholders’ Equity 

     Total Liabilities and Shareholders’ Equity  

$ 

4,130   

592,892   

$ 

2,873 

360,577 

2,256,818   

3,982,736   

4,808   

7,878,985  

(102,880)  

7,776,105   

14,617,489   

158,699   

111,199   

44,719   

824  

23,002   

31,517   

268,175   

199,392   

2,289,190 

4,466,679 

5,136 

6,897,589 

(108,688)

6,788,901 

13,913,356 

172,126 

109,854 

44,654 

2,311 

24,695 

31,517 

262,807 

225,888 

$ 

15,455,016   

$ 

14,787,208 

$ 

4,286,331   

$ 

3,832,943 

2,761,930   

5,025,191   

1,177,651   

13,251,103  

7,333   

628,857   

245,786   

47,374   

5,032   

17,737   

135,534  
14,338,756   

575   

542,041  

(23,557)  

1,316,260   

(719,059)  

 1,116,260   

2,559,570 

4,806,575 

1,434,001 

 12,633,089 

8,459 

688,601 

173,912 

55,477 

5,148 

27,777 

 139,659 
13,732,122 

574 

531,932 

(26,686)

1 ,234,801 

(685,535)

1,055,086 

$ 

15,455,016   

$ 

14,787,208 

Refer to the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2015 for the Consolidated Financial Statements, 

including Report of Independent Registerd Public Accounting Firm, thereon.

 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
    
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
   
    
 
 
 
 
 
 
 
 
    
 
 
 
 
2 0 1 5   F I N A N C I A L S
2 0 1 5   R E L A T I V E   P R I C E   P E R F O R M A N C E

2015 Relative Price Performance

$120

$115

$110

$105

$100

$95

$90

$85

MARCH 31

JUNE 30

SEPT 30

BOH

S&P 500

KBW REGIONAL BANK INDEX

Unbroken History of Dividends

R E C E S S I O N

R E C E S S I O N

F I N A N C I A L   C R I S I S

$2.00

$1.75

$1.50

$1.25

$1.00

$0.75

$0.50

$0.25

$0.00

1985

1990

1995

2000

2005

2010

2015

Historical Dividends Adjusted for Stock Splits

22 B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

B A N K   O F   H A W A I I   B R A N C H   L O C A T I O N S

N I I H A U

K A U A I
BOH Branches: 5

BOH ATMs: 27 

B A N K   O F   H A W A I I 

•   7 0   B R A N C H E S

•   4 5 6   A T M s 

O A H U
BOH Branches: 37

BOH ATMs: 289  

M O L O K A I

L A N A I

K A H O O L A W E

M A U I   C O U N T Y
BOH Branches: 12

BOH ATMs: 43

H A W A I I
BOH Branches: 11

BOH ATMs: 48

S A I P A N
BOH Branches: 1

BOH ATMs: 6

A M E R I C A N   S A M O A
BOH Branches: 1

BOH ATMs: 7

G U A M
BOH Branches: 2

BOH ATMs: 33

P A L A U
BOH Branches: 1

BOH ATMs: 3

Map not to scale

M A N A G I N G   C O M M I T T E E

Bank of Hawaii Corporation / Bank of Hawaii

From left:  

Mary E. Sellers, 

Kent T. Lucien, 

Peter S. Ho and 

Mark A. Rossi

From left: 

Derek J. Norris, 

Jill F.S. Higa, 

James C. Polk, 

Donna A. Tanoue and 

Wayne Y. Hamano

Peter S. Ho
Chairman, President and Chief Executive Officer

Kent T. Lucien
Vice Chair and Chief Financial Officer

Peter M. Biggs
Vice Chair and Chief Retail Officer

Sharon M. Crofts
Vice Chair
Client Solutions Group

Wayne Y. Hamano
Vice Chair and Chief Commercial Officer

Alton T. Kuioka
Vice Chair of Board of Directors of  
Bank of Hawaii

Derek J. Norris
Vice Chair
Residential and Consumer Lending

Mark A. Rossi
Vice Chair, Chief Administrative Officer,  
General Counsel & Corporate Secretary

Mary E. Sellers
Vice Chair and Chief Risk Officer 

Donna A. Tanoue
Vice Chair
Client and Community Relations

24 B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

From left:  

Kevin T. Sakamoto, 

Vincent E. Barfield, 

Peter M. Biggs, 

Susan L. Ing and 

David Oyadomari

From left:  

Dean Y. Shigemura, 

Sharon M. Crofts, 

Alton T. Kuioka and 

Sheh Bertram

Vincent E. Barfield
Senior Executive Vice President
Investment Services Group

David Oyadomari
Senior Executive Vice President
Alternative Channels Division

Sheh Bertram
Senior Executive Vice President and  
Chief Information Officer

James C. Polk
Senior Executive Vice President
Consumer Banking Group

Jill F.S. Higa
Senior Executive Vice President
Branch and Community Banking 

Kevin T. Sakamoto
Senior Executive Vice President
Branch Delivery

Susan L. Ing
Senior Executive Vice President and  
Chief Marketing Officer

Dean Y. Shigemura
Senior Executive Vice President and Controller

B O A R D   O F   D I R E C T O R S

Bank of Hawaii Corporation / Bank of Hawaii 

Board of Directors  

(seated, from left):  

Kent T. Lucien, Barbara J. 

Tanabe, Peter S. Ho, 

Mary G.F. Bitterman and 

Victor K. Nichols.  (standing 

from left): Robert A. Huret, 

Mark A. Burak, Michael J. 

Chun, Clinton R. Churchill, 

Robert W. Wo, Raymond P. 

Vara, S. Haunani Apoliona, 

Martin A. Stein, Donald M. 

Takaki, Alton T. Kuioka and 

Donna A Tanoue.

Barbara J. Tanabe*
Owner and Partner
Ho‘akea Communications LLC

Donna A. Tanoue
Vice Chairman
Client and Community 
Relations
Bank of Hawaii

Raymond P. Vara*
President and Chief Executive 
Officer 
Hawai‘i Pacific Health

Robert W. Wo*
Owner and Director
C.S. Wo & Sons, Ltd.

S. Haunani Apoliona*
Trustee
Office of Hawaiian Affairs

Mary G.F. Bitterman*
President and Director
The Bernard Osher 
Foundation

Mark A. Burak*
Retired Executive Vice 
President
Bank of America

Michael J. Chun*
Retired President and 
Headmaster
Kamehameha Schools-
Kapalama

Clinton R. Churchill*
Trustee
The Estate of James 
Campbell

Peter S. Ho*
Chairman, President and 
Chief Executive Officer
Bank of Hawaii Corporation 
and Bank of Hawaii

Robert A. Huret*
Managing Member
FTV Management  
Company, LP

Alton T. Kuioka
Vice Chairman 
Client Relations
Bank of Hawaii

Kent T. Lucien*
Vice Chairman and Chief  
Financial Officer
Bank of Hawaii Corporation 
and Bank of Hawaii

Victor K. Nichols*
Former CEO of North 
America and President of 
Global Consumer Services
Experian

Martin A. Stein*
Partner
RSA Ventures

Donald M. Takaki*
Chairman and CEO
HawkTree International, Inc.

26 B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

B A N K   O F   H A W A I I   L O C A T I O N S

Facts: Hawaii, Guam, American Samoa, Saipan and Palau

HAWAII
Hawaii gross domestic product in 2014:  $77.4 billion  
(in current dollars)2
- Government (federal civilian & military,  

and state and local):  22.1%

- Real estate, Rental and Leasing:  19.7%
- Accommodation and Food services:  8.3%
- Retail trade:  6.9%
- Health care and Social assistance:  6.4%
- Construction:  5.5%
- Transportation and Warehousing:  4.4%
- Professional and Technical services:  4.1%
- Finance and insurance:  3%

Tourism’s direct and indirect impact on Hawaii gross domestic 
product (in current dollars) in 2014:  16.7%3

State of Hawaii resident population as of July 1, 2015:  1,431,6034

GUAM
- U.S. Territory
- Capital: Hagatna (Agana)
- Resident population: July 2015 estimate 161,7855
- Main industries: U.S. military and tourism.

AMERICAN SAMOA
- U.S. Territory
- Capital: Pago Pago
- Resident population: July 2015 estimate 54,3435
- Main industries: tuna canneries and handicrafts.

COMMONWEALTH OF THE NORTHERN
MARIANA ISLANDS
- Commonwealth in political union with the U.S.
- Capital: Saipan
- Resident population: July 2015 estimate 52,3445
- Main industries: tourism, banking and construction.

PALAU
- Constitutional government in free association with the U.S.
- Capital: Melekeok
- Resident population: July 2015 estimate 21,2655
- Main industries: tourism, craft items and construction.

BANK OF HAWAII BRANCHES AND ATMS
(As of December 31, 2015)

State of Hawaii 
Island of Oahu  
Island of Hawaii  
Island of Maui  
Island of Kauai  
Island of Lanai  
Island of Molokai  

West Pacific  
CNMI/Saipan  
Guam  
Palau  

American Samoa  

Total  

Branches  
and In-Store
Branches 
65 
37  
11 
10 
5 
1  
1  

4 
1  
2  
1  

1  

70  

ATMs
407
289
48
41
27
1
1

42
6
33
3

7

456

1 Table 12.29, Hawaii DBEDT State of Hawaii Data Book 2014, pg 89, 2014 Employment and Payrolls in Hawaii:  

https://www.hiwi.org/admin/gsipub/htmlarea/uploads/LFR_QCEW_ES2014.pdf

2 Table 13.05, Hawaii DBEDT State of Hawaii Data Book 2014,  

http://files.hawaii.gov/dbedt/economic/databook/2014-individual/13/130513.xls  from the U.S. Bureau of Economic Analysis, Gross Domestic 
Product by Industry 1963 to 2014: www.bea.gov/regional/index.htm 

3 Calculation based on Tables 13.05 and 7.32, Hawaii DBEDT State of Hawaii Data Book 2014,  

http://files.hawaii.gov/dbedt/economic/databook/2014-individual/07/073213.xls and  
http://files.hawaii.gov/dbedt/economic/databook/2014-individual/13/130513.xls

4 Table 1, Hawaii DBEDT State of Hawaii 2015 State Population Estimates,  

http://files.hawaii.gov/dbedt/census/popestimate/2015_state_pop_hi/NST-EST2015-01.pdf

5 Central Intelligence Agency (CIA), The World Factbook (2015).

 
 
 
 
 
 
S H A R E H O L D E R   I N F O R M A T I O N

Corporate Headquarters
Bank of Hawaii Corporation
130 Merchant Street, Honolulu, Hawaii 96813 

Annual Meeting
The annual meeting of shareholders will be held on  
Friday, April 29, 2016, at 8:30 a.m. at the Bank of Hawaii Main Office, 
5th Floor, 111 South King Street, Honolulu, Hawaii.

Transfer Agent and Registrar
Computershare Investor Services, LLC
250 Royall Street, Canton, MA  02021

Common Stock Listing
NYSE: BOH
The common stock of Bank of Hawaii Corporation is traded on the 
New York Stock Exchange under the ticker symbol BOH and is quoted 
daily in leading financial publications as “Bank of Hawaii.”

Dividend Reinvestment  
& Stock Purchase Plan (DRP)
Bank of Hawaii Corporation’s Dividend Reinvestment and Stock 
Purchase Plan (DRP) allows existing shareholders to purchase 
common shares of the company’s stock by either reinvesting their 
stock dividends or by optional cash payments. 

-  Individuals must possess at least one share of the company’s  

stock to participate in the DRP. 

-  Shares are purchased on the 10th business day of each month  
based on the average of five trading days ending on the day  
of purchase. 

-   Minimum payment for purchase of shares is $25 and the  

maximum is $5,000 per calendar quarter. 

-  There are no fees for purchasing shares or for the safekeeping 
  of stock certificates. Fees are assessed on the sale of shares in 
  the DRP.

Inquiries   
Shareholders with questions about stock transfer services, share 
holdings or dividend reinvestment may contact Computershare 
Investor Services, LLC at 1-888-660-5443 between 7:00 a.m. and 
5:00 p.m. Central Standard Time.

Investors and Analysts  
Seeking Financial Information 
Cindy Wyrick, Executive Vice President
Investor Relations
Phone: 1-808-694-8430

For General Inquiries
Phone: 1-888-643-3888
www.boh.com

Detailed information about Bank of Hawaii Corporation’s DRP can be 
found online at www.boh.com or by calling Computershare Investor 
Services, LLC at 1-888-660-5443.

28 B A N K   O F   H A W A I I  2 0 1 5   A N N U A L   R E P O R T

Forward-Looking Statements

This report contains forward-looking statements concerning, among 

other things, the economic and business environment in our service 

area and elsewhere, credit quality and other financial and business 

matters in future periods. Our forward-looking statements are based 

on numerous assumptions, any of which could prove to be inaccurate 

and actual results may differ materially from those projected because 

of a variety of risks and uncertainties, including, but not limited to: 

1) general economic conditions either nationally, internationally, or 

locally may be different than expected, and particularly, any event that 

negatively impacts the tourism industry in Hawaii; 2) unanticipated 

changes in the securities markets, public debt markets, and other 

capital markets in the U.S. and internationally; 3) competitive 

pressures in the markets for financial services and products; 4) the 

impact of legislative and regulatory initiatives, particularly the 
Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 

(the "Dodd-Frank Act"); 5) changes in fiscal and monetary policies of 

the markets in which we operate; 6) the increased cost of maintaining 

or the Company's ability to maintain adequate liquidity and capital, 

based on the requirements adopted by the Basel Committee on 

Banking Supervision and U.S. regulators; 7) actual or alleged conduct 

which could harm our reputation; 8) changes in accounting standards; 

9) changes in tax laws or regulations or the interpretation of such laws 

and regulations; 10) changes in our credit quality or risk profile that 

may increase or decrease the required level of our reserve for credit 

losses; 11) changes in market interest rates that may affect credit 

markets and our ability to maintain our net interest margin; 12) the 

impact of litigation and regulatory investigations of the Company, 

including costs, expenses, settlements, and judgments; 13) any failure 

in or breach of our operational systems, information systems or 

infrastructure, or those of our merchants, third party vendors and 

other service providers; 14) any interruption or breach of security of 

our information systems resulting in failures or disruptions in 

customer account management, general ledger processing, and loan or 

deposit systems; 15) changes to the amount and timing of proposed 

common stock repurchases; and 16) natural disasters, public unrest or 

adverse weather, public health, and other conditions impacting us and 

our customers' operations. Given these risks and uncertainties, 

investors should not place undue reliance on forward-looking 

statements as a prediction of actual results. A detailed discussion of 

these and other risks and uncertainties that could cause actual results 

and events to differ materially from such forward-looking statements 

is included under the section entitled "Risk Factors" in Part I of this 

report. Words such as "believes," "anticipates," "expects," "intends," 
"targeted," and similar expressions are intended to identify 
forward-looking statements but are not exclusive means of identifying 
such statements. We undertake no obligation to update forward-
looking statements to reflect later events or circumstances. For a 
detailed discussion of these and other risks and uncertainties that 
could cause actual results and events to differ materially from such 
forward-looking statements please refer to the risk factors discussed 
in our Annual Report on Form 10-K for the fiscal year ended December 
31, 2015, and any subsequently filed reports with the U.S. Securities and 
Exchange Commission. Words such as “believes,” “anticipates,” 
“expects,” “intends,” “targeted,” and similar expressions are intended 
to identify forward-looking statements, but are not the exclusive 
means of identifying such statements. We undertake no obligation to 
update forward-looking statements to reflect later events or 
circumstances. 

Bank of Hawaii Corporation is a regional financial services company serving 
businesses, consumers and governments in Hawaii, American Samoa and the West 
Pacific. Our subsidiary, Bank of Hawaii, was founded in 1897 and is the leading 
independent financial institution in Hawaii. For more information about Bank of 
Hawaii Corporation, visit our website, www.boh.com.

 
 
BANK OF HAWAII CORPORATION

P.O. Box 2900, Honolulu, Hawaii 96846