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BEST

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Table of Contents

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 20-F

(cid:134) REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR 12(g) OF THE SECURITIES EXCHANGE ACT OF 

1934

(cid:95) ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2018.

OR

OR

(cid:134) TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

OR
(cid:134) SHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934.
For the transition period from                       to                        

Commission file number 001-38198

BEST Inc.
(Exact name of Registrant as specified in its charter)

Cayman Islands
(Jurisdiction of incorporation or organization)

2nd Floor, Block A, Huaxing Modern Industry Park
No. 18 Tangmiao Road, Xihu District, Hangzhou
Zhejiang Province 310013
People’s Republic of China
(Address of principal executive offices)

Ms. Lei Guo, Chief Accounting Officer
Telephone: +86-571-88995656
Email: ir@best-inc.com
2nd Floor, Block A, Huaxing Modern Industry Park
No. 18 Tangmiao Road, Xihu District, Hangzhou
Zhejiang Province 310013
People’s Republic of China
* (Name, Telephone, E-mail and/or Facsimile number and Address of Company Contact Person)

Securities registered or to be registered pursuant to Section 12(b) of the Act.

Title of each class
American Depositary Shares, each representing one Class A ordinary share
Class A ordinary shares, par value $0.01 per share*

Name of each exchange on which registered
New York Stock Exchange, Inc.
New York Stock Exchange, Inc.

*        Not for trading, but only in connection with the registration of American Depositary Shares representing such Class A ordinary shares pursuant to the requirements of the 

Securities and Exchange Commission.

Securities registered or to be registered pursuant to Section 12(g) of the Act. None

Securities for which there is a reporting obligation pursuant to Section 15(d) of the Act. None

Indicate the number of outstanding shares of each of the issuer’s classes of capital or common stock as of the close of the period covered by the annual report.

250,648,452 Class A ordinary shares were outstanding as of December 31, 2018 
(including 5,096,587 Class A ordinary shares issued to the depositary bank of the Issuer 
and reserved for future issuances of ADSs upon exercise or vesting of awards granted 
under the Issuer’s share incentive plans)
94,075,249 Class B ordinary shares were outstanding as of December 31, 2018
47,790,698 Class C ordinary shares were outstanding as of December 31, 2018

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.

(cid:134) Yes   (cid:95) No

If this report is an annual or transition report, indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Securities Exchange Act 
of 1934.

(cid:134) Yes   (cid:95) No

Note — Checking the box above will not relieve any registrant required to file reports pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 from their 
obligations under those Sections.

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 
months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

(cid:95) Yes   (cid:134) No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T 
(§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

(cid:95) Yes   (cid:134) No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or an emerging growth company. See the definitions of 
“large accelerated filer,” “accelerated filer,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer (cid:95)

(cid:130)

Accelerated filer (cid:134)

(cid:130)

Non-accelerated filer (cid:134)

Emerging growth company (cid:134)

If an emerging growth company that prepares its financial statements in accordance with U.S. GAAP, indicate by check mark if the registrant has elected not to use the extended 
transition period for complying with any new or revised financial accounting standards† provided pursuant to Section 13(a) of the Exchange Act. (cid:134)

† The term “new or revised financial accounting standard” refers to any update issued by the Financial Accounting Standards Board to its Accounting Standards Codification 
after April 5, 2012.

Indicate by check mark which basis of accounting the registrant has used to prepare the financial statements included in this filing:

U.S. GAAP (cid:95)

International Financial Reporting Standards as issued
by the International Accounting Standards Board (cid:134)

(cid:130)

(cid:130)

Other (cid:134)

If “Other” has been checked in response to the previous question, indicate by check mark which financial statement item the registrant has elected to follow.

If this is an annual report, indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

(cid:134) Item 17   (cid:134) Item 18

(cid:134) Yes   (cid:95) No

(APPLICABLE ONLY TO ISSUERS INVOLVED IN BANKRUPTCY PROCEEDINGS DURING THE PAST FIVE YEARS)

Indicate by check mark whether the registrant has filed all documents and reports required to be filed by Sections 12, 13 or 15(d) of the Securities Exchange Act of 1934 
subsequent to the distribution of securities under a plan confirmed by a court.

(cid:134) Yes   (cid:134) No

Table of Contents

BEST INC.

FORM 20-F ANNUAL REPORT
FISCAL YEAR ENDED DECEMBER 31, 2018

PART I

ITEM 1. IDENTITY OF DIRECTORS, SENIOR MANAGEMENT AND ADVISERS
ITEM 2. OFFER STATISTICS AND EXPECTED TIMETABLE
ITEM 3. KEY INFORMATION
ITEM 4. INFORMATION ON THE COMPANY
ITEM 4A. UNRESOLVED STAFF COMMENTS
ITEM 5. OPERATING AND FINANCIAL REVIEW AND PROSPECTS
ITEM 6. DIRECTORS, SENIOR MANAGEMENT AND EMPLOYEES
ITEM 7. MAJOR SHAREHOLDERS AND RELATED PARTY TRANSACTIONS
ITEM 8. FINANCIAL INFORMATION
ITEM 9. THE OFFER AND LISTING
ITEM 10. ADDITIONAL INFORMATION
ITEM 11. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
ITEM 12. DESCRIPTION OF SECURITIES OTHER THAN EQUITY SECURITIES

PART II

ITEM 13. DEFAULTS, DIVIDEND ARREARAGES AND DELINQUENCIES
ITEM 14. MATERIAL MODIFICATIONS TO THE RIGHTS OF SECURITY HOLDERS AND USE OF PROCEEDS
ITEM 15. CONTROLS AND PROCEDURES
ITEM 16A. AUDIT COMMITTEE FINANCIAL EXPERT
ITEM 16B. CODE OF ETHICS
ITEM 16C. PRINCIPAL ACCOUNTANT FEES AND SERVICES
ITEM 16D. EXEMPTIONS FROM THE LISTING STANDARDS FOR AUDIT COMMITTEES
ITEM 16E. PURCHASE OF EQUITY SECURITIES BY THE ISSUER AND AFFILIATED PURCHASERS
ITEM 16F. CHANGE IN REGISTRANT’S CERTIFYING ACCOUNTANT
ITEM 16G. CORPORATE GOVERNANCE
ITEM 16H. MINE SAFETY

PART III

ITEM 17. FINANCIAL STATEMENTS
ITEM 18. FINANCIAL STATEMENTS
ITEM 19. EXHIBIT INDEX

2

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Table of Contents

In this annual report, unless otherwise indicated:

Conventions that Apply to this Annual Report on Form 20-F

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

“2008 equity and performance incentive plan” are to our equity and performance incentive plan adopted in 2008, as 

amended;

“2017 equity incentive plan” are to BEST Inc. 2017 Equity Incentive Plan adopted in September 2017;

“ADRs” are to the American depositary receipts, which, if issued, evidence our ADSs;

“ADSs” are to our American depositary shares, each of which represents one Class A ordinary share;

“AGVs” are to automated guided vehicles;

“Alibaba” are to Alibaba Group Holding Limited and its consolidated subsidiaries and affiliated consolidated entities, 
two of which (Alibaba Investment Limited and Cainiao Smart Logistics Investment Limited) are record shareholders of 
us;

“average orders fulfilled per customer” in any given period are to orders fulfilled in the period divided by the average 

number of customers at the beginning and end of the period;

“B2B” are to business-to-business, or commercial transactions between businesses;

“B2C” are to business-to-consumers, or commercial transactions between businesses and consumers;

“Cainiao Network” are to Cainiao Smart Logistics Network Limited, in which Alibaba Group Holding Limited owned 

a 51% equity interest as of March 31, 2018 as disclosed in the annual report on Form 20-F for the fiscal year ended 
March 31, 2018 filed with the SEC by Alibaba Group Holding Limited on July 27, 2018, and its consolidated 
subsidiaries and affiliated consolidated entities, one of which (Cainiao Smart Logistics Investment Limited) is a record 
shareholder of us;

“China” and the “PRC” are to the People’s Republic of China, excluding, for the purposes of this annual report only, 

Taiwan, the Hong Kong Special Administrative Region and the Macao Special Administrative Region;

“Cloud OFC” or “OFC” are to our cloud-based order fulfillment centers through which we take full responsibility for 

the optimal allocation of our customers’ inventory;

“franchisee partners” are to our direct business partners that operate our Cloud OFCs for BEST Supply Chain 

Management or service stations on our supply chain service network for BEST Express and BEST Freight and provide 
related services under our brands;

“freight” are to full-truckload and less-than-truckload road transportation services;

“freight volume” in any given period are to the tonnage of freight cargo collected by us or our franchisee partners 

using our waybills in that period;

“FTL” are to full-truckload freight services;

“hubs” are to large logistics facilities located in major cities in the PRC that are connected by line-haul transportation 

to most of our other hubs;

“LTL” are to less-than-truckload freight services;

“membership stores” as of any date are to convenience stores that have registered on our B2B platform Dianjia.com 

as of that date;

“New Retail” are to the seamless integration of online and offline retail to offer a consumer-centric, omni-channel and 

global shopping experience through digitization and just-in-time delivery;

“orders fulfilled” in any given period are to the number of orders processed by our self-operated or franchised OFCs, 

as applicable, which were delivered to intended recipients in that period;

3

Table of Contents

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

“ordinary shares” are to, collectively, our Class A ordinary shares, Class B ordinary shares and Class C ordinary 

shares, par value US$0.01 per share;

“parcel volume” in any given period are to the number of parcels collected by us or our franchisee partners using our 

waybills in that period;

“RMB” or “Renminbi” are to the legal currency of the PRC;

“Smart Supply Chain” are to a supply chain built upon a technology infrastructure that is designed to analyze massive 

amounts of data to provide the customization, productivity and efficiency needed in the New Retail era, which can be 
defined by characteristics including data and information visibility to all participants, timely predictions and real-time 
responses, flexibility, efficiency and integration of supply chain services;

“SMEs” are to small and medium enterprises;

“sortation centers” are to generally smaller-scale logistics facilities compared to hubs, primarily connected to nearby 

hubs and other sortation centers by feeder services;

“store orders fulfilled” in any given period are to the number of orders placed through Dianjia.com and fulfilled in 

that period;

“swap bodies” are to standard freight containers that can be conveniently mounted on tractors for road transportation;

“US$,” “U.S. dollars,” or “dollars” are to the legal currency of the United States;

“U.S. GAAP” are to accounting principles generally accepted in the United States;

“variable interest entity” or “VIE” are to Hangzhou BEST Network Technologies Co., Ltd., which is 100% owned by 
PRC citizens and a PRC entity owned by PRC citizens, and is consolidated into our consolidated financial statements in 
accordance with U.S. GAAP as if it were our wholly-owned subsidiary;

“we,” “us,” “our company,” “our” and “BEST” are to BEST Inc., our Cayman Islands holding company, and its 

subsidiaries and variable interest entity, as the context requires; and

“WOWO” are to Sichuan Wowo Supermarket Chain Co., Ltd., which we acquired in May 2017.

This annual report includes our audited consolidated financial statements for the years ended December 31, 2016, 2017 and 

2018, and as of December 31, 2017 and 2018.

Our ADSs are listed on the New York Stock Exchange under the symbol “BEST.” Before February 19, 2019, our ADSs were 

listed on the same stock exchange under the symbol “BSTI.”

4

Table of Contents

ITEM 1.

Not required.

ITEM 2.

Not required.

ITEM 3.

A.

PART I

IDENTITY OF DIRECTORS, SENIOR MANAGEMENT AND ADVISERS

OFFER STATISTICS AND EXPECTED TIMETABLE

KEY INFORMATION

 Selected Financial Data

The selected consolidated financial data shown below should be read in conjunction with “Item 5. Operating and Financial 

Review and Prospects,” and the financial statements and the notes to those statements included elsewhere in this annual report. The 
selected consolidated statements of operations data for the years ended December 31, 2016, 2017 and 2018 and the selected 
consolidated balance sheet data as of December 31, 2017 and 2018 have been derived from our audited consolidated financial 
statements, which are included elsewhere in this annual report. The selected consolidated statements of operations data for the years 
ended December 31, 2014 and 2015 and the selected balance sheet data as of December 31, 2015 and 2016 have been derived from 
our audited financial statements not included in this annual report. The historical results are not necessarily indicative of results to be 
expected in any future period.

5

Table of Contents

Selected Consolidated Statements of 

2014
RMB

For the year ended December 31,

2015
RMB
RMB
(in thousands, except number of shares and per share data)

2017
RMB

2016
RMB

2018

US$

Operations Data

Revenue

Express
Freight
Supply chain management
Store+
Others

Total revenue

Cost of revenue

Express
Freight
Supply chain management
Store+
Others

Total cost of revenue

Gross (loss)/profit
Selling expenses
General and administrative expenses
Research and development expenses
Other operating income
Total operating expenses

Loss from operations
Interest income
Interest expense
Foreign exchange (loss)/gain
Other income
Other expense

Loss before income tax and share of 

net (loss)/income of equity investees

Income tax expense
Loss before share of net (loss)/income 

of equity investees

Share of net (loss)/income of equity 

investees

Net loss

Net loss attributable to non-controlling 

interests

Net loss attributable to BEST Inc.
Accretion to redemption value of 

redeemable convertible preferred 
shares

Deemed dividend-Repurchase of 

redeemable convertible preferred 
shares

Deemed dividend-Modification of 

redeemable convertible preferred 
shares

Deemed dividend-Extinguishment loss of 

Series D redeemable convertible 
preferred shares

Net loss attributable to ordinary 

shareholders

Net loss per ordinary share:
Basic
Diluted
Shares used in net loss per share 

computation:
Ordinary shares:
Basic
Diluted
Class A ordinary shares:
Basic
Diluted
Class B ordinary shares:
Basic
Diluted
Class C ordinary shares:
Basic
Diluted

2,260,397
265,931
536,026
—
3,440
3,065,794

3,710,292
675,881
828,431
9,700
32,023
5,256,327

5,388,833
1,604,573
1,241,356
560,226
49,149
8,844,137

12,786,279
3,178,044
1,600,952
2,226,034
198,253
19,989,562

17,702,869
4,102,610
2,074,414
2,845,002
1,236,084
27,960,979

2,574,776
596,700
301,711
413,788
179,781
4,066,756

(2,590,123)
(338,316)
(508,444)
—
(3,577)
(3,440,460)

(4,035,300)
(923,011)
(795,099)
(9,714)
(27,584)
(5,790,708)

(5,671,356)
(1,906,930)
(1,183,245)
(569,557)
(45,479)
(9,376,567)

(12,435,550)
(3,362,652)
(1,502,570)
(2,072,912)
(130,327)
(19,504,011)

(16,915,801)
(3,946,032)
(1,970,105)
(2,589,883)
(1,098,021)
(26,519,842)

(2,460,301)
(573,927)
(286,540)
(376,683)
(159,701)
(3,857,152)

(374,666)
(132,123)
(232,974)
(26,648)
43,245
(348,500)

(723,166)
3,977
(7,997)
(905)
13,627
(3,997)

(534,381)
(188,455)
(380,864)
(46,177)
61,877
(553,619)

(1,088,000)
3,727
(10,439)
5,808
(31,247)
(1,774)

(532,430)
(370,017)
(521,237)
(80,326)
104,047
(867,533)

(1,399,963)
24,386
(21,379)
(1,864)
44,409
(8,542)

485,551
(694,852)
(928,188)
(139,009)
—
(1,762,049)

(1,276,498)
75,056
(47,154)
(6,320)
56,035
(18,507)

1,441,137
(893,859)
(1,020,671)
(184,581)
—
(2,099,111)

(657,974)
102,821
(75,060)
(6,533)
171,370
(30,672)

(718,461)
—

(1,059,431)
—

(1,362,953)
(570)

(1,217,388)
(9,856)

(496,048)
(11,887)

209,604
(130,006)
(148,450)
(26,846)
—
(305,302)

(95,698)
14,955
(10,917)
(950)
24,925
(4,461)

(72,146)
(1,729)

(718,461)

(1,059,431)

(1,363,523)

(1,227,244)

(507,935)

(73,875)

—

(12)

43

(816)

(456)

(66)

(718,461)

(1,059,443)

(1,363,480)

(1,228,060)

(508,391)

(73,941)

—
(718,461)

—
(1,059,443)

—
(1,363,480)

(167)
(1,227,893)

(403)
(507,988)

(59)
(73,882)

(512,289)

(3,996,288)

(3,661,975)

(45,784)

(15,007)

—

—

(160,891)

(423,979)

—

(296,677)

—

—

—

—

—

—

—

—

—

—

—

—

—

(1,291,541)

(5,352,408)

(5,610,325)

(1,227,893)

(507,988)

(73,882)

(21.53)
(21.53)

(89.21)
(89.21)

(93.51)
(93.51)

(8.28)
(8.28)

(1.32)
(1.32)

(0.19)
(0.19)

60,000,000
60,000,000

60,000,000
60,000,000

60,000,000
60,000,000

—
—

—
—

—
—

—
—

—
—

—
—

—
—

—
—

6

— 73,900,022
— 148,237,982

242,542,728
384,408,675

— 26,547,262
— 26,547,262

94,075,249
94,075,249

— 47,790,698
— 47,790,698

47,790,698
47,790,698

Table of Contents

Selected Consolidated Balance Sheet Data
Cash and cash equivalents
Restricted cash (current portion)
Short-term investments
Property and equipment, net
Intangible assets, net
Long-term investments
Goodwill
Restricted cash (non-current portion)
Other non-current assets
Total assets
Short-term bank loans
Total liabilities
Total mezzanine equity
Total shareholders’ (deficit)/equity
Total liabilities, mezzanine equity and 

shareholders’ (deficit)/equity

Non-GAAP Measures

2015
RMB

291,064
135,342
—
625,535
5,366
10,288
239,564
55,060
20,843
2,286,578
338,000
2,728,113
7,585,550
(8,027,085)

2016
RMB

As of December 31,

2017
RMB

(in thousands)

2018

RMB

US$

2,927,581
374,363
62,000
947,505
13,516
24,081
247,203
78,588
87,395

1,240,431
1,652,653
2,353,663
1,307,470
158,556
37,167
448,584
89,745
62,314

1,630,444
1,278,326
1,007,329
2,064,657
143,810
214,339
469,076
90,638
45,531
6,295,853 10,878,529 12,366,282
1,782,900
1,216,384
8,226,124
6,486,034
—
—
4,140,158
4,392,495

458,000
3,961,748
15,842,210
(13,508,105)

237,138
185,925
146,510
300,292
20,916
31,174
68,224
13,183
6,622
1,798,599
259,312
1,196,438
—
602,161

2,286,578

6,295,853 10,878,529 12,366,282

1,798,599

We use EBITDA and adjusted EBITDA, non-GAAP financial measures, in the evaluation of our operating results and in our 

financial and operational decision-making. We believe that EBITDA and adjusted EBITDA help us to identify underlying trends in 
our business that could otherwise be distorted by the effect of certain expenses and income that we include in net loss. We believe that 
EBITDA and adjusted EBITDA provide useful information about our operating results, enhance the overall understanding of our past 
performance and future prospects, and allow for greater visibility with respect to key metrics used by our management in its financial 
and operational decision-making.

EBITDA and adjusted EBITDA should not be considered in isolation or construed as an alternative to net loss or any other 
measure of performance or as an indicator of our operating performance. Investors are encouraged to review the historical non-GAAP 
financial measures to the most directly comparable GAAP measures. EBITDA and adjusted EBITDA presented here may not be 
comparable to similarly titled measures presented by other companies. Other companies may calculate similarly titled measures 
differently, limiting their usefulness as comparative measures to our data. We encourage investors and others to review our financial 
information in its entirety and not rely on a single financial measure.

EBITDA represents net loss plus depreciation, amortization, interest expense and income tax expense and minus interest 

income.

Adjusted EBITDA represents EBITDA before share-based compensation expenses and fair value change of equity 

investments.

The table below sets forth a reconciliation of our net loss to EBITDA for the periods indicated:

Net loss
Add:

Depreciation & Amortization
Interest expense
Income tax expense

Subtract:

Interest income

EBITDA
Add:

2014
RMB

2015
RMB

2016
RMB

2017
RMB

2018

RMB

US$

For the year ended December 31,

(in thousands)

(718,461)

(1,059,443)

(1,363,480)

(1,228,060)

(508,391)

(73,941)

84,970
7,997
—

147,283
10,439
—

246,311
21,379
570

363,909
47,154
9,856

461,612
75,060
11,887

3,977
(629,471)

3,727
(905,448)

24,386
(1,119,606)

75,056
(882,197)

102,821
(62,653)

67,138
10,917
1,729

14,955
(9,112)

Share-based compensation expenses

—

—

—

298,963

109,107

15,869

Add/(Subtract):

Fair value change of equity investments

Adjusted EBITDA

—
(629,471)

—
(905,448)

—
(1,119,606)

—
(583,234)

(64,628)
(18,174)

(9,400)
(2,643)

7

Table of Contents

Selected Operating Data

The table below sets forth the selected operating data for the periods indicated:

2014

For the year ended December 31,
2016

2015

2017

2018

BEST Supply Chain Management

Number of orders fulfilled by self-operated Cloud 
(1)

OFCs (in thousands) 

Number of orders fulfilled by franchised Cloud OFCs 

(in thousands)

BEST Express

Parcel volume (in thousands) 

(1)

BEST Freight

Freight volume (tonnage in thousands) 

(1)

BEST Store+

Number of store orders fulfilled

18,842

44,997

88,063

132,245

164,441

1,442

8,826

32,602

48,232

82,276

735,481

1,402,101

2,165,521

3,769,385

5,470,092

678

N/A

1,507

2,982

4,316

5,430

10,151

687,692

2,403,538

3,055,042

(1)    Includes services performed for external customers both directly and indirectly through our other segments. For discussion of our 

total segment revenue, which includes both external revenue and intersegment revenue, please see “Item 5. Operating and 
Financial Review and Prospects—Segment Financial Information.”

B.

C.

D.

Not required.

Not required.

Capitalization and Indebtedness

Reasons for the Offer and Use of Proceeds

Risk Factors

Risks Relating to Our Business and Industry

We are highly reliant on our proprietary technology infrastructure in our business operations, and failure to continue to improve 
and effectively utilize our technology infrastructure or successfully develop new technologies could harm our business operations, 
reputation and prospects.

Technology is critical to our integrated solutions, connecting our systems with those of our ecosystem participants. While we 

have continuously enhanced our proprietary technology infrastructure, we may not be able to continue to improve our technology 
infrastructure and develop new technologies to meet the future needs of our business. If we are unable to maintain, improve and 
effectively utilize our technology infrastructure or to realize the expected results from our technology investments, our business, 
financial condition, results of operations and prospects, as well as our reputation, could be materially and adversely affected. Any 
problem with the functionality and effectiveness of our software or platforms could also result in unanticipated system disruptions, 
slower response times, impaired user experiences, delays in reporting accurate operating and financial information and inefficient 
management of our systems. In addition, enhancing our technology infrastructure requires significant investments of time and 
financial and managerial resources, including recruiting and training new technology personnel, adding new hardware and updating 
software and strengthening research and development. If our technology investments are unsuccessful, our business could suffer and 
we may be unable to recover the resources we commit to such initiatives.

We may not be able to maintain and enhance our ecosystem, which could negatively affect our business and prospects.

Our ability to maintain a healthy and rich ecosystem that creates strong network effects among our ecosystem participants is 
critical to our success. While our ecosystem provides synergies and economies of scale across service lines and among our ecosystem 
participants, the extent to which we are able to maintain and strengthen the attractiveness of our ecosystem depends on our ability to 
offer a mutually beneficial platform for all participants, maintain the quality of our services and solutions, develop attractive services 
and solutions that meet the evolving needs of our ecosystem participants, reinforce the scope and scale of our ecosystem, and retain 
our participants. We must also provide sufficient geographic coverage to cement the effectiveness of our service network, continue to 
utilize data to improve service quality and operational efficiency of all ecosystem participants and maintain and improve our 
technology infrastructure as part of our single interoperable system to ensure seamless operations.

In addition, our ecosystem participants may compete with one another, which may complicate the management of our 

ecosystem. Further, changes made to enhance our ecosystem or balance the interests of participants may be viewed positively by one 
participant but may have negative effects upon another. If we fail to balance the interests of all participants in our ecosystem, we may 
fail to further attract and retain additional ecosystem participants, which could adversely impact our business and financial condition.

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If we are unable to continue to innovate, meet evolving market trends, adapt to changing customer demands and maintain our 
culture of innovation, our ability to sustain and grow our business may suffer.

The ongoing success of our business depends on our ability to continue to introduce innovative solutions and services to meet 

evolving market trends and satisfy changing customer demands. We must continue to adapt by continuing innovation, improving our 
services and modifying our strategies, which could cause us to incur substantial costs. We may not be able to continue to innovate or 
adapt to changing market and customer needs in a timely and cost-effective manner, if at all. This could adversely impact our ability to 
embrace the changes brought by the New Retail era, expand our ecosystem and grow our business. Failure to develop new services to 
meet evolving market demands through innovation could cause us to lose current and potential customers and harm our operating 
results and financial condition.

In addition, we may not be able to maintain our culture of innovation, which has been critical to our success and has helped 

us create value for our shareholders, succeed as a leader in our industry and attract, retain and motivate employees and other 
ecosystem participants. Among other challenges, we may not be able to identify and promote people in leadership positions who share 
our culture and can always focus on technology and innovation. Competitive pressure may also cause us to move in directions that 
may divert us from our mission, vision and values. If we cannot maintain our culture of innovation, our long-term business prospects 
could be materially and adversely affected.

We operate in a competitive industry, and if we fail to compete effectively, our business could suffer.

We compete with total supply chain solution providers. As our operations encompass a broad range of areas, certain service 
lines may also face competition from other service providers in China, including supply chain management service providers, express 
delivery and freight service providers, B2B platforms for convenience stores, SaaS software service providers and logistics brokers. In 
addition to established players, we face competition from new market entrants. Increased competition may lead to a loss of market 
share, increasing difficulty in launching new service offerings, reduction in revenue or increase in loss, any one of which could harm 
our business, financial condition and results of operations.

Our competitors may have a broader service or network coverage, more advanced technology infrastructure, stronger brand 
recognition and greater capital resources than we do. In addition, our competitors may reduce their rates to gain business, especially 
during times of reduced economic growth, and such reductions may limit our ability to maintain or increase our rates, maintain our 
operating margins or achieve growth in our business. The establishment by our competitors of cooperative relationships or competing 
networks to increase their ability to address the needs of our customers and other ecosystem participants could also negatively impact 
us. We may not be able to successfully compete against current or future competitors, and competitive pressures may have a material 
and adverse effect on our business, financial condition and results of operations.

Our business and growth are significantly affected by the emergence of New Retail, the continued development of e-commerce in 
China and elsewhere and related demand for integrated supply chain solutions.

We serve merchants that conduct business in the retail industry in China, and these merchants rely on our services to fulfill 
orders placed by consumers. As we focus on providing integrated supply chain solutions for the New Retail era, our future business 
opportunities depend upon the continued integration of online and offline retail channels and the adoption of the New Retail paradigm 
by an increasing number of merchants in China and elsewhere, both in terms of large platforms and brands as well as small and 
medium enterprises, or SMEs, and micro-merchants.

The future development and landscape of the retail industry in China and elsewhere are affected by a number of factors, 

many of which are beyond our control. These factors include the consumption power and disposable income of consumers, as well as 
changes in demographics and consumer preferences. The development of the retail industry is also subject to the selection, price and 
popularity of products offered through online and offline retail channels of original brand manufacturers and changes in the 
availability, reliability and security of such channels. Further, the emergence of alternative channels or business models that better suit 
the needs of consumers and the development of online-to-offline supply chain integration by retailers can also affect the development 
of the retail industry. Another important factor is the development of fulfillment, payment and other ancillary services associated with 
the retail industry. Macroeconomic conditions, particularly as retail spending tends to decline during recessions and other economic 
factors affecting consumer confidence, including inflation and deflation, fluctuation of currency exchange rates, volatility of stock and 
property markets, interest rates, tax rates and changes in unemployment rates, can also impact the development of the retail industry in 
China and elsewhere. Finally, other factors, such as changes in government policies, laws and regulations, in particular those that 
govern the retail industry, as well as changes in domestic and international politics, including military conflicts, economic disputes, 
political turmoil and social instability, can also influence the development of the retail industry in China and elsewhere. It is difficult 
to predict how market forces, or China or U.S. government policy, in particular, the outbreak of a trade war between China and the 
U.S. and the imposition in 2018 of additional tariffs on bilateral imports, may continue to impact China’s economy, the retail industry, 
e-commerce in China and the U.S., as well as related demand for integrated supply chain solutions going forward. If New Retail, the 
e-commerce industry in China and their respective demand for integrated supply chain solutions fail to develop as we expect, our 
business and growth could be harmed.

We have a history of net losses and negative cash flows from operating activities, which may occur again in the future.

We incurred net losses of RMB1,363.5 million, RMB1,228.1 million and RMB508.4 million (US$73.9 million) in 2016, 

2017 and 2018, respectively. In addition, net cash used in operating activities was RMB623.4 million in 2016, although we generated 
net cash from operating activities in the amounts of RMB25.6 million and RMB637.2 million (US$92.7 million) in 2017 and 2018, 
respectively.

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We expect our costs and expenses to increase in absolute amounts due to (i) the continued expansion of our operations, which 
will cause us to incur increased costs and expenses associated with third-party transportation, labor, leasing property for the operation 
of our Cloud OFCs, hubs and sortation centers; (ii) the continued investment in our technology infrastructure and network; and 
(iii) the launch of new and additional value-added services, which may incur start-up costs, have different revenue and cost structures, 
and take time to achieve profitability.

Our ability to achieve and maintain profitability depends on our ability to enhance our market position, maintain competitive 
pricing, leverage technology and business model innovation to expand and enhance our service offerings, and increase our operational 
efficiency. These are affected by many factors which may be beyond our control, such as the overall demand for supply chain services 
and general economic conditions, including levels of consumption. If we are unable to achieve profitability, we may have to cut down 
the scale of our operation, which may impact our business growth and adversely affect our financial condition and results of 
operations.

Our historical growth rates may not be indicative of our future growth, and if we are unable to manage our growth or execute our 
strategies effectively, our business and prospects may be materially and adversely affected.

We have experienced significant growth in recent years. Our total revenue increased from RMB8.9 billion in 2016 to 
RMB20.0 billion in 2017 and further to RMB28.0 billion (US$4.1 billion) in 2018. However, our past growth rates may not be 
indicative of future growth and our planned growth initiatives may not be successful.

Our rapid growth has placed, and will continue to place significant demands on our management and our technology 
infrastructure, as well as our administrative, operational and financial systems. We intend to achieve growth by continuing innovation, 
expanding market share, growing BEST Store , broadening value-added services, expanding global reach, enhancing operational 
efficiency and quality, as well as growing through mergers, acquisitions and strategic alliances. There can be no assurance that we will 
be able to effectively manage our growth. If our growth initiatives fail, our businesses and prospects may be materially and adversely 
affected.

+

We are affected by seasonality experienced in the consumer retail and logistics and supply chain industries.

Our businesses are affected by seasonality experienced in the consumer retail and logistics and supply chain industries. We 

typically experience a seasonal surge in sales, especially in our express operations, during the fourth quarter of each year as a result of 
stronger sales in connection with the Singles’ Day and December 12 promotions, which may impose challenging resource and 
capacity demands on our business operations. Activity levels across our business lines are typically lower around Chinese national 
holidays, including Chinese New Year in the first quarter of each year, as consumer spending levels and shipment levels tend to be 
weaker.

Seasonality also makes it challenging to forecast demand for our services, as the express, freight, supply chain management 

and store sales volumes can vary significantly and unexpectedly. We make planning and spending decisions, including capacity 
expansion, procurement commitments, personnel needs and other resource requirements based on our estimates of demand. Failure to 
meet demand associated with the seasonality in a timely manner may adversely affect our financial condition and results of operations.

Our success depends to a substantial degree upon our senior management, including Mr. Shao-Ning Johnny Chou and other key 
personnel, and our business operations would be negatively affected if we fail to attract and retain highly competent senior 
management.

We depend to a significant degree on the continued service of Mr. Shao-Ning Johnny Chou, our founder, chairman and chief 

executive officer, our experienced senior management and other key personnel. If members of our senior management team or other 
key personnel resign, join a competitor or form a competing company, it could negatively impact our business operations and create 
uncertainty as we search for and integrate a replacement and could have an adverse effect on our financial condition and results of 
operations.

We have entered into employment and confidentiality agreements with our senior management and other key personnel. 

However, these employment and confidentiality agreements do not ensure the continued service of these senior management and key 
personnel, and we may not be able to enforce these agreements. In addition, we do not maintain key man life insurance for any of the 
senior members of our management team or other key personnel.

We utilize franchisee partners to conduct certain aspects of our business, and face risks associated with these relationships, their 
employees and other personnel.

We utilize franchisee partners to conduct certain aspects of our business. As of December 31, 2018, we had approximately 
9,064 franchisee partners. Many of our franchisee partners sub-contract part of their businesses to sub-franchisees. Our control over 
franchisee partners and their sub-franchisees may not be as effective as if we had directly owned these partners’ businesses, which 
could potentially make it difficult for us to manage them. Particularly, as we do not enter into agreements with sub-franchisees of our 
franchisee partners, we are unable to exert a significant degree of influence over them.

Our franchisee partners, sub-franchisees and their employees directly interact with merchants and consumers in our 
ecosystem, and their performance directly affects our reputation and brand image. If our service personnel or those of our franchisee 
partners or sub-franchisees fail to satisfy the needs of our ecosystem participants, respond effectively to their complaints, which we 
have received from time to time, or provide services in a reliable, safe and secure manner, our reputation and the loyalty of our 
ecosystem participants could be negatively affected. As a result, we may lose ecosystem participants or experience a decrease in our 
business volume, which could have a material adverse effect on our business, financial condition and results of operations. We do not 
directly supervise the services provided by our franchisee partners and may not be able to successfully maintain and improve the 
quality of their services. Our franchisee partners may also fail to implement sufficient control over the pick-up and delivery personnel 
who work at the service stations in connection with their conduct, such as proper collection and handling of the items we transport and 
delivery service fees, adherence to privacy standards and timely delivery. As a result, we may suffer financial losses, incur liabilities 
and suffer reputational damages in the event of theft or late delivery of the items we ship, embezzlement of delivery service fees or 
mishandling of private information. In addition, while violation of laws and regulations by franchisee partners had not led to any 
material claim against us in the past, we cannot assure you that such claim will not arise in the future which may harm our brand or 
reputation or have other adverse impacts.

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Further, suspension or termination of a franchisee partner’s services in a particular geographic area may cause interruption to 
or failure in our services in the corresponding geographic area. A franchisee partner may suspend or terminate its services voluntarily 
or involuntarily due to various reasons, including disagreement or dispute with us, failure to make a profit, failure to maintain requisite 
approvals, licenses or permits or to comply with other governmental regulations, and events beyond our or its control, such as 
inclement weather, natural disasters, transportation interruptions or labor unrest or shortage. Due to the intense competition in China’s 
logistics and supply chain industry, our existing franchisee partners may also choose to discontinue their cooperation with us and work 
with our competitors instead. We may not be able to promptly replace our franchisee partners or find alternative ways to provide 
services in a timely, reliable and cost-effective manner, or at all. As a result of any service disruptions associated with our franchisee 
partners, satisfaction, brand, reputation, operations and financial performance of our ecosystem participants may be materially and 
adversely affected.

Our BEST Store  service line has a limited operating history.

+

We have a very limited history in providing BEST Store  services, which were launched on a full-scale basis in March 2016. 

+

While we experienced rapid growth in this service line, we cannot assure you that we will be able to maintain its growth or 
successfully address any future problems or issues. We expect to continue to adjust our existing operating model and explore new 
operating models for this service line which may subject us to further uncertainties and negative effects on our overall business and 
results of operations.

As we intend to grow the scale of BEST Store , we may incur significant ramp-up costs to support such growth, which may 

+

negatively affect our profitability, particularly if we are unable to achieve economies of scale. For instance, we may not be able to 
increase margin or reduce costs as we expect. In addition, membership stores may not utilize Dianjia.com to procure merchandise to 
the extent we expect. We are also subject to risks related to our acquisition of WOWO in May 2017. If we are unable to successfully 
integrate these additional stores into our platform, it could cause us to expend additional costs or deter others from partnering with us. 
See “—Any difficulties in identifying, consummating and integrating acquisitions, investments or alliances may expose us to potential 
risks and have an adverse effect on our business, results of operations or financial condition.” We also face risks related to 
management of the merchandise inventories sold through Dianjia.com, and we depend on our demand forecasts for various kinds of 
products to make procurement decisions and to manage our inventories.

We are also subject to risks that membership and branded stores fail to integrate with our service network as expected. We 

may also face challenges with the implementation of value-added services and last-mile delivery from convenience stores in our 
network. This may impact our ability to expand the number of membership stores in the network or retain or increase the activities of 
existing membership stores.

We, as well as our membership BEST Store  operators, compete with numerous other convenience store chains, independent 
convenience stores, supermarkets, drugstores, motor fuel service stations, mass merchants, fast food operators and other similar retail 
outlets, who may have more experience than us, and may use promotional pricing or other discounts to encourage their in-store 
merchandise sales. Such competition may put pressure on us and our membership BEST Store  operators, and the results of operations 
of our BEST Store  service line may be materially and adversely affected.

+

+

+

We face challenges associated with diversifying our service offerings.

We have in the past selectively launched new service lines such as BEST Store , BEST Capital, BEST UCargo and other 

+

initiatives, and intend to continue to diversify our service offerings in the future. New services or new types of customers may involve 
risks and challenges we do not currently face. Such new initiatives may require us to devote significant financial and managerial 
resources and may not perform as expected.

In addition, we may not be able to successfully anticipate and address customer demands and preferences in connection with 

new service offerings and our existing network and facilities may not be adaptable to the new services or customers. For example, 
different service offerings may impose different requirements and service standards. We may also be inexperienced with the operating 
models and cost structures associated with a new type of customer or service offering. If we take ineffective measures and cannot 
promptly adopt new and more effective measures, we may suffer losses. Further, we may not be able to ensure adequate service 
quality, and therefore may receive complaints or incur costly liability claims, which would harm our overall reputation and financial 
performance. We may not be able to achieve profitability or recoup our investments with respect to any new services or new types of 
customers in time or at all.

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Macroeconomic and other factors that reduce demand for supply chain services, in China or globally, could have a material 
adverse impact on our business.

The global logistics and supply chain industry has historically experienced cyclical fluctuations in financial performance due 
to economic recessions, reductions in per capita disposable income and levels of consumer spending, downturns in the business cycles 
of customers, interest rate fluctuations and economic factors beyond our control. During economic downturns, whether in China or 
globally, reduced overall demand for supply chain services will likely reduce demand for our services and solutions and exert 
downward pressures on our rates and margins. As we focus on providing integrated supply chain solutions in the New Retail era, if the 
online and offline retail channel integration trend or any other trend required for the emergence of New Retail does not develop as we 
expect, our business prospect may be adversely affected. In periods of strong economic growth, demand for limited transportation 
resources can also result in increased network congestion and operating inefficiencies. In addition, any deterioration in the economic 
environment subjects our business to various risks that may have a material impact on our operating results and future prospects. For 
instance, some of our customers may face economic difficulties and may not be able to pay us, and some may go out of business. 
These customers may not complete their payments as quickly as they have in the past, causing our working capital needs to increase.

In an economic downturn, we may not be able to appropriately adjust our expenses to changing market demands and it may 
be more difficult to match our staffing levels to our business needs. In addition, we have certain significant fixed expenses and other 
variable expenses that are fixed for a period of time, which we may not be able to adequately adjust in a period of rapid change in 
market demand.

We have started to recognize a substantial amount of share-based compensation expense upon the completion of our initial public 
offering, which will have a significant impact on our results of operations.

We adopted our 2008 equity and performance incentive plan in June 2008 pursuant to which we may grant options to 

purchase up to 20,934,684 of our ordinary shares, and our 2017 equity incentive plan in September 2017 pursuant to which we may 
grant equity-based awards representing initially 10,000,000 Class A ordinary shares, which number automatically increases by a 
maximum of 2% of our total outstanding shares at the end of preceding calendar year on January 1, 2019 and on every January 1 
thereafter for eight years (subject to certain limitations). As of February 28, 2019, we had in aggregate outstanding options with 
respect to 5,763,824 ordinary shares and restricted share units with respect to 3,680,499 ordinary shares that have been granted to our 
employees, directors and consultants under the 2008 equity and performance incentive plan and the 2017 equity incentive plan. We 
are required to account for share options and restricted share units granted to our employees, directors and consultants in accordance 
with Codification of Accounting Standards, or ASC 718, “Compensation—Stock Compensation” and ASC 505-50, “Equity, Equity-
Based Payments to Non-Employees” prior to 2018 and we early adopted ASU 2018-07: Compensation — Stock Compensation (Topic 
718): Improvements to Nonemployee Share-Based Payment Accounting in fiscal 2018. We are required to classify share options and 
restricted share units granted to our employees, directors and consultants as equity awards and recognize share-based compensation 
expense based on the fair value of such share options and restricted share units, with the share-based compensation expense 
recognized over the period in which the recipient is required to provide service in exchange for the equity award. Because the 
exercisability of the share options granted by us before our initial public offering was conditional upon completion of our initial public 
offering or, in case we had waived such restriction, our obligation to issue ordinary shares pursuant to any exercise of the options was 
conditional upon the completion of our initial public offering, we did not recognize any share-based compensation expense relating to 
these share options granted by us before the completion of our initial public offering. Upon the completion of our initial public 
offering in September 2017, we immediately recognized a substantial amount of share-based compensation expense associated with 
vested option awards.

We will incur additional share-based compensation expenses in the future as we continue to grant share-based awards to our 
employees, directors and consultants. We believe the granting of share-based awards is important for us to attract and retain talented 
employees, directors and consultants. As a result, our expense associated with share-based compensation may increase, which may 
have an adverse effect on our results of operations. For further information on our share incentive plans and information on our 
recognition of related expenses, please see “Item 5. Operating and Financial Review and Prospects—Components of Results of 
Operations—Share-Based Compensation” and “Item 6. Directors, Senior Management and Employees—B. Compensation—Share 
Incentive Plans.”

We currently derive a significant portion of our revenue from consumer activity on a limited number of prominent e-commerce 
platforms, and a reduction of demand from these platforms may negatively affect our business.

A significant portion of our revenue is derived from a number of major e-commerce platforms in China, such as Taobao 

Marketplace and Tmall. If these platforms are to suffer a decline in their usage or if our relationships with them are to be harmed, it 
could materially and negatively impact our business and operating results and financial condition. We generally do not have long-term 
contractual relationships with e-commerce platforms, and instead individual merchants on such platforms select us as their shipping 
and other supply chain service provider. If we are unable to remain a preferred service provider for the merchants on these e-
commerce platforms, our business volume may decrease significantly, which could adversely affect our business and results of 
operations.

If our customers are able to reduce their logistics and supply chain costs or increase utilization of their internal solutions, our 
business and operating results may be materially and adversely affected.

A major driver for merchants and other customers to use third-party logistics and supply chain service providers is the high 
cost and degree of difficulty associated with developing in-house logistics and supply chain expertise and operational efficiencies. If, 
however, our customers are able to develop their own logistics and supply chain solutions, increase utilization of their in-house supply 
chain, reduce their logistics spending, or otherwise choose to terminate our services, our logistics and supply chain management 
business and operating results may be materially and adversely affected. In addition, certain of our major e-commerce platform 
partners may develop their own logistics capabilities, which could reduce the scope of services we provide to users on their platforms.

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Decreased availability or increased costs of key logistics and supply chain inputs, including third-party transportation, equipment 
and materials could impact our cost of operations and our profitability across business lines.

We depend on reliable access to third-party transportation, supplies of equipment, including vehicles and the sorting 
machines, conveyor systems and Automated Guided Vehicles, or AGVs, used at our Cloud OFCs and other network facilities, 
replacement parts and materials such as packing. The supplier base providing logistics equipment is relatively consolidated, which has 
resulted in a limited number of suppliers for certain types of equipment and supplies. Conversely, the market for third-party 
transportation services is fragmented with a large number of service providers, and it can be difficult to find reliable partners whose 
performance and reliability meet our standards at the scale our operations require. Any significant reduction in availability or increase 
in cost of any logistics and supply chain inputs could adversely affect our operations and increase our costs, which could adversely 
affect our operating results and cash flows.

Overall tightening of the labor market, increases in labor costs or any labor unrest, including strikes, may affect our business as 
we operate in a labor-intensive industry.

Our business requires a substantial number of personnel, and labor costs comprised 24.4%, 14.6% and 11.0% of our total cost 

of revenue in 2016, 2017 and 2018, respectively. Any failure to retain stable and dedicated labor by us, our franchisee partners or 
service providers may lead to disruptions to or delays in our services. We, our franchisee partners and service providers often hire 
additional or temporary workers to handle the significant increase in express and freight volumes during peak periods of e-commerce 
activities. We have observed an overall tightening labor market. We have experienced, and expect to continue to experience, increases 
in labor costs due to increases in salaries, social benefits and employee headcounts and we may also face seasonal labor shortages. 
We, our franchisee partners and service providers compete with other companies for labor, and we may not be able to offer 
competitive salaries and benefits compared to them.

We, our franchisee partners and service providers have been subject to labor disputes from time to time in the ordinary course 
of business, although none of them, individually or in the aggregate, has had a material adverse impact on us. We expect to continue to 
be subject to various legal or administrative proceedings related to labor disputes in the ordinary course of our business, due to the 
magnitude of the labor force involved in our service network. Any labor unrest or strikes directed against us, our franchisee partners or 
service providers could directly or indirectly prevent or hinder our normal operating activities, and if not resolved in a timely manner, 
lead to delays in fulfilling our customer orders. We, our franchisee partners and service providers are not able to predict or control any 
labor unrest, especially those involving labor not directly employed by us. Further, labor unrest may affect general labor market 
conditions or result in changes to labor laws, which in turn could materially and adversely affect our business, financial condition and 
results of operations.

We engage outsourcing firms to provide outsourced personnel for our operations and have limited control over these personnel 
and may be liable for violations of applicable PRC labor laws and regulations.

We engage outsourcing firms who send large numbers of their employees to work at our network facilities. As of 
December 31, 2018, over 29,000 outsourced personnel were active in our operations. We enter into agreements with the outsourcing 
firms only and do not have any contractual relationship with these outsourced workers. Since these outsourced personnel are not 
directly employed by us, our control over them is more limited as compared to our own employees. If any outsourced personnel fail to 
operate in accordance with our instructions, policies and business guidelines, our market reputation, brand image and results of 
operations could be materially and adversely affected.

Our agreements with the outsourcing firms provide that we are not liable to the outsourced personnel if the outsourcing firms 

fail to fulfill their duties to these personnel. However, if the outsourcing firms violate any relevant requirements under the applicable 
PRC labor laws, regulations or their employment agreements with the personnel, such personnel may claim compensation from us as 
they provide their services at our network facilities. As a result, we may incur legal liability, and our market reputation, brand image 
as well as our business, financial condition and results of operations could be materially and adversely affected.

Our business depends on our reputation and brand image, and any damage to them or any failure to effectively adjust our 
branding strategy in our international expansion could adversely impact our business.

Our brand name in Chinese, “

” (BEST), “
” (BEST Freight), “

,” means hundreds of generations. We believe that our BEST brand name and our other 
brands stand for long-term commitment, comprehensive and high-quality service, reliability and efficiency, and are part of our most 
important and valuable assets. We have registered our major trademarks critical to our business in Chinese with the relevant PRC 
authorities, including “
Express), “
and “
significant sales and marketing tools, and we devote substantial resources to promoting and protecting them. Adverse publicity 
(whether or not justified) such as accidents, customer service mishaps or noncompliance with laws relating to activities by our 
franchisee partners, service providers, contractors or agents, could tarnish our reputation and reduce the value of our brand. With the 
increased use of social media outlets, adverse publicity can be disseminated quickly and broadly, making it increasingly difficult for 
us to effectively respond.

 (Store ). We have also used and registered our various trademarks in other jurisdictions. Our brands and reputation are 

” (BEST Logistics), “
” (BEST Global), “

” (BEST 
” (BEST UCargo) 

” (BEST Supply Chain), “

” (BEST Capital), “

+”

+

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As we continue our international expansion, we may need to adjust our branding strategy in new countries and regions that 
we enter into. For example, our existing brands may be viewed as similar to brands used by existing players in the local markets that 
provide similar services. As such, we may need to adopt a new brand name in these markets and our efforts in establishing the 
reputation of the new brand in a new market may not be successful and could lead to brand disruption and harm our operations in 
these markets. Existing players in the local markets may also claim that our brands are similar to theirs and thereby bring claims 
against us for infringement upon their brand names or trademark rights, which may cause harm to our reputation and disrupt our 
branding strategy in the relevant local market. Damage to our reputation and loss of brand equity could reduce demand for our 
services and thus have an adverse effect on our financial condition, liquidity and results of operations, as well as require additional 
resources to rebuild our reputation and restore the value of our brand.

We may not be able to attract and retain the qualified and skilled employees needed to support our business.

We believe our success depends on the efforts, effectiveness and talent of our employees, including research and 
development, supply chain management, operations, engineering, risk management, and sales and marketing personnel. Our future 
success depends on our continued ability to attract, develop, motivate and retain qualified and skilled employees. Competition for 
highly skilled personnel is extremely intense. We may not be able to hire and retain these personnel at compensation levels consistent 
with our existing compensation and salary structure. Some of the companies with which we compete for experienced employees have 
greater resources than we have and may be able to offer more attractive terms of employment.

In addition, we invest significant time and resources in training our employees, which increases their value to competitors 

who may seek to recruit them. If we fail to retain our employees, we could incur significant expenses in hiring and training their 
replacements, and the quality of our services and our ability to serve our customers could diminish, resulting in a material adverse 
effect to our business.

A significant system disruption could adversely affect the operations of us and our ecosystem participants, which could severely 
impact our business and prospects.

We rely on our technology infrastructure to process, transmit and store digital information, and to manage or support a 

variety of business processes and activities. In addition, the provision of service to our customers and the operation of our service 
network infrastructure involves the storage and transmission of proprietary information and sensitive or confidential data, including 
business and personal information of our ecosystem participants, who are reliant on the use of our technology infrastructure to manage 
their business processes and activities. Our technology infrastructures and those of our customers and our franchisee partners are 
connected through various interfaces. Some of these infrastructures are managed by third-parties and are susceptible to damage, 
disruptions or shutdowns due to failures during the process of upgrading or replacing software, databases or components thereof, 
power outages, hardware failures, computer viruses, malicious insiders, telecommunication failures, user errors or other catastrophic 
events. Hackers, acting individually or in coordinated groups, may also launch distributed denial of service attacks or other 
coordinated attacks that may cause service outages or other interruptions in our business.

The techniques used to obtain unauthorized access, disable or degrade service or sabotage systems change frequently, may be 

difficult to detect and often are not recognized until launched against a target. As a result, we may be unable to anticipate these 
techniques or to implement adequate preventative measures. If our systems were to suffer an operational failure, it could harm our 
reputation and have a material adverse effect on our business and prospects.

Our business generates and processes a large quantity of data, and improper handling of or unauthorized access to such data may 
adversely affect our business.

We face risks related to complying with applicable laws, rules and regulations relating to the collection, use, disclosure and 

security of personal information, as well as any requests from regulatory and government authorities relating to such data.

The PRC regulatory and enforcement regime with regard to data security and data protection has continued to evolve. There 
are uncertainties on how certain laws and regulations will be implemented in practice. PRC regulators have been increasingly focused 
on regulating data security and data protection. We expect that these areas will receive greater attention from regulators, as well as 
attract public scrutiny and attention going forward. This greater attention, scrutiny and enforcement, including more frequent 
inspections, could increase our compliance costs and subject us to heightened risks and challenges associated with data security and 
protection. If we are unable to manage these risks, our reputation and results of operations could be materially and adversely affected. 
For further details please see “Item 4. Information on the Company—B. Business Overview—Regulatory Matters—Regulations 
Relating to Internet Security.”

We also grant limited access to specified data on our technology platform to certain other ecosystem participants. These third 

parties face the same challenges and risks inherent in handling and protecting large volumes of data. Any system failure or security 
breach or lapse on our part or on the part of any of such third parties that results in the release of user data could harm our reputation 
and brand and, consequently, our business, in addition to exposing us to potential legal liability.

In addition, we are subject to additional laws in other jurisdictions in which we operate and where our ecosystem participants 
are located. The laws, rules and regulations of other jurisdictions, such as the U.S., Europe and Southeast Asian countries, may impose 
more stringent or conflicting requirements and penalties than those in China, compliance with which could require significant 
resources and costs. Our policies and practices concerning the collection, use and disclosure of user data are posted on our websites. 
Any failure, or perceived failure, by us to comply with any regulatory requirements or privacy protection-related laws, rules and 
regulations could result in proceedings or actions against us by governmental entities or others. These proceedings or actions could 
subject us to significant penalties and negative publicity, require us to change our business practices, increase our costs and severely 
disrupt our business.

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We face risks associated with the items we deliver and the contents of shipments and inventories handled through our service 
network.

We handle a large volume of shipments and inventories across our service network, and face challenges with respect to the 
protection and control of these items. Shipments and inventories in our service network may be stolen, damaged or lost for various 
reasons, and we, our franchisee partners and service providers may be perceived or found to be liable for such incidents. In addition, 
we may fail to screen shipments and inventories and detect unsafe or prohibited/restricted items. Unsafe items, such as flammables 
and explosives, toxic or corrosive items and radioactive materials, may damage other items or facilities in our service network, injure 
recipients and harm our personnel and assets or those of our franchisee partners and service providers. Furthermore, if we fail to 
prevent prohibited or restricted items from entering into our service network and if we participate in the transport and delivery of such 
items, we may be subject to administrative or even criminal penalties, and if any personal injury or property damage is concurrently 
caused, we may be further liable for civil compensation.

Our delivery operations also involve inherent risks. We constantly have a large number of vehicles and personnel in 
transportation and a large number of items in storage facilities that we rent, and are therefore subject to risks associated with storage 
and transportation safety. The insurance maintained by us may not fully cover the damages caused by transportation-related injuries or 
loss. From time to time, our vehicles and personnel may be involved in accidents, and the items they transport may be lost or 
damaged. In addition, frictions or disputes may occasionally arise from the personal interactions between our pick-up and delivery 
personnel and senders or recipients and those of our franchisees partners and service providers. Personal injury or property damage 
may occur in connection with such incidents.

Any of the foregoing could disrupt our services, cause us to incur substantial expenses and divert the time and attention of 

our management. We, our franchisee partners and service providers may face claims and incur significant liabilities if found liable or 
partially liable for any injuries, damages or losses. Claims against us may exceed the amount of our insurance coverage, or may not be 
covered by insurance at all. Governmental authorities may also impose significant fines on us or require us to adopt costly preventive 
measures. Furthermore, if our services are perceived to be insecure or unsafe by our ecosystem participants, our business volume may 
be significantly reduced, and our business, financial condition and results of operations may be materially and adversely affected.

We have limited ability to protect our intellectual property rights, including our brand and our proprietary information technology 
platform, and unauthorized parties may infringe upon or misappropriate our intellectual property.

Our success depends in part upon our proprietary technology infrastructure, including certain methodologies, practices, tools 

and technical expertise we utilize in designing, developing, implementing and maintaining applications and processes used in 
providing our services. We rely on a combination of patent, copyright, trademark, trade secrets and other intellectual property 
protections, confidentiality agreements with our key personnel, customers and other relevant persons and other measures to protect our 
intellectual property, including our brand and our proprietary technology infrastructure. Nevertheless, it may be possible for third 
parties to obtain and use our intellectual property without authorization. The unauthorized use of intellectual property is common in 
China and enforcement of intellectual property rights by PRC regulatory agencies is inconsistent. As a result, litigation may be 
necessary to enforce our intellectual property rights. Litigation could result in substantial costs and diversion of our management’s 
attention and resources, and could disrupt our business, as well as have a material adverse effect on our financial condition and results 
of operations. Given the relative unpredictability of the PRC’s legal system and potential difficulties in enforcing a court judgment, 
there is no guarantee that we would be able to halt any unauthorized use of our intellectual property in China through litigation.

We may be accused of infringing the intellectual property rights of others.

Our success depends in part on the use of our proprietary intellectual property and the intellectual property of other 

ecosystem participants, including technology, software products, business policies, plans, and trade secrets. Many of our contracts 
with third parties require us not to engage in the unauthorized use of such intellectual property or information, and to indemnify such 
third parties for any resulting loss. The steps taken by us in this regard may not be adequate to safeguard such intellectual property and 
confidential information. Moreover, most of our contracts do not include any limitation on our liability with respect to our 
infringement or breach of our obligation to keep confidential the intellectual property or confidential information. In addition, we may 
not always be aware of intellectual property registrations or applications relating to trademarks, source codes, software products or 
other intellectual property of such third parties, whether in China or other jurisdictions. As a result, if the proprietary rights of our 
ecosystem participants or other third parties are misappropriated by us or our employees, we may be liable for damages or other 
compensation.

Assertions of infringement of intellectual property or misappropriation of confidential information against us, if successful, 
could have a material adverse effect on our business, financial condition and results of operations. Protracted litigation could divert 
our management’s attention and our resources and also result in existing or potential customers deferring or limiting their procurement 
or use of our services until the resolution of such litigation. Even if such assertions against us are unsuccessful, they may cause us to 
lose existing and future business and incur reputational harm and substantial legal fees.

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Any difficulties in identifying, consummating and integrating acquisitions, investments or alliances may expose us to potential 
risks and have an adverse effect on our business, results of operations or financial condition.

We have in the past made and may in the future seek to make acquisitions and investments and enter into strategic alliances 

to further expand our business. If we are presented with appropriate opportunities, we may acquire additional businesses, services, 
resources, or assets, including supply chain service providers and transport solution providers that are accretive to our core business. 
We cannot assure you that we will always be able to complete such acquisitions successfully or on terms acceptable to us. Integration 
of entities or assets we acquire into our business may not be successful and may prevent us from expanding into new services, 
customer segments or operating locations. This could significantly affect the expected benefits of these acquisitions. Moreover, the 
integration of any acquired entities or assets into our operations could require significant attention from our management. The 
diversion of our management’s attention and any difficulties encountered in any integration process could have an adverse effect on 
our ability to manage our business.

Our possible future acquisitions, investments or strategic alliances may also expose us to other potential risks, including risks 
associated with unforeseen or hidden liabilities, the diversion of resources from our existing businesses and technologies, our inability 
to generate sufficient revenue to offset the costs, expenses of acquisitions and potential loss of, or harm to, relationships with 
employees and customers as a result of our integration of new businesses. In addition, we may recognize impairment losses on 
goodwill arising from our acquisitions. The occurrence of any of these events could have a material and adverse effect on our ability 
to manage our business, our financial condition and our results of operations.

Our international expansion exposes us to significant risks.

We provide inbound and outbound cross-border supply chain management services and plan to continue to expand our 

footprint internationally as part of our growth strategy. In addition to China, we currently operate warehouses in the U.S., Thailand 
and Germany, provide coverage through partners in Australia, France, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, 
Netherlands, Spain and the United Kingdom, and expect to open additional foreign facilities and hire employees to work at these 
offices in order to reach new customers and expand the reach of our service network. Operating in international markets requires 
significant resources and management attention and will subject us to regulatory, economic and political risks in addition to those we 
already face in China. Because of our limited experience with international operations as well as developing and managing operations 
in international markets, our international expansion efforts may not produce the results we expect.

In addition, we will face risks in doing business internationally that could adversely affect our business. For instance, we face 

difficulties managing and staffing international operations and the increased operating, travel, infrastructure and legal compliance 
costs associated with international business. We must comply with laws and regulations in foreign jurisdictions, particularly in the 
areas of data privacy and customs. We must also comply with technical and environmental standards in these jurisdictions. In addition, 
we must offer customer service in various languages, adapt and localize our service offerings for specific countries, appropriately 
price our products and services and work with overseas merchants, partners and other third parties, such as local transportation service 
providers. We are also subject to general risks inherent in international operations, such as fluctuations in exchange rates, changes in 
trade policies, tariff regulations, embargoes and customer clearances, or other trade restrictions, as well political or social unrest or 
economic instability in regions in which we operate.

Our failure to manage any of these risks successfully could harm our international operations, and adversely affect our 

business, results of operations and financial condition.

We may not be able to obtain sufficient capital to fund our business expansion.

Our business expansion requires a substantial amount of capital. In 2016, 2017 and 2018, we incurred capital expenditures of 
RMB628.5 million, RMB749.7 million and RMB1,077.8 million (US$156.8 million), respectively, representing purchases of property 
and equipment. We have incurred and expect to continue to incur substantial costs to launch and ramp-up new service offerings and 
we may only be able to recover such costs over the long term. The continued improvement and upgrade of our supply chain service 
network may also require a substantial amount of capital investments, such as purchasing equipment, funding leasehold improvements 
at our hubs, sortation centers and Cloud OFCs and expanding our BEST Store  network. Further, we may encounter development 
delays and excess development costs.

+

We have historically funded our operations by issuance of equity securities, preferred shares and short-term bank borrowings. 
There can be no assurance that we will be able to generate sufficient cash from our operations to fund our capital requirements or raise 
additional funds through equity or debt financings on satisfactory terms or at all, in which case we may be required to prioritize 
projects or curtail capital expenditures, and our results of operations could be adversely affected. On the other hand, if we raise funds 
through debt financings, we may also become subject to restrictive covenants that could limit our future capital raising activities and 
other financial and operational matters. If we raise funds through further issuances of equity or equity-linked securities, our existing 
shareholders could suffer significant dilution in their percentage ownership of our company.

Failure of us or our franchisee partners to obtain, maintain or update necessary licenses and permits may have a material adverse 
effect on our business, financial condition and results of operations.

We and our franchisee partners are required to hold a number of licenses and permits in connection with our business 
operation including, but not limited to, the courier service operation permit, road transportation operation permit and the value-added 
telecommunication service license concerning Internet information service, or the ICP license.

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Under PRC laws, an enterprise that operates and provides express delivery services must obtain a courier service operation 
permit listing out all the regions it and its branches are allowed to operate in. Such enterprise needs to make a filing with the relevant 
postal authority to update its courier service operation permit to include any additional regions it plans to expand into. All of our PRC 
subsidiaries, our VIE and its subsidiaries engaging in express delivery services have obtained courier service operation permits 
required for our operations. However, some local branches of our VIE and its subsidiaries have not made timely filings with the 
relevant postal authority to update their courier service operation permits. While we have not received any government order or 
penalty resulting from such failure, we cannot assure you that we will not be subject to orders to rectify, fines of up to RMB50,000 or 
business suspension of such branches.

In addition, an enterprise engaging in road freight transportation is required to obtain a road transportation operation permit 

from the relevant county-level road transportation administrative bureau. If an enterprise engaging in road freight transportation 
intends to establish a branch, it is required to make a filing with the local road transportation administrative bureau where the branch is 
to be established. While all of our PRC subsidiaries, the VIE and its subsidiaries engaging in road freight transportation have obtained 
their road transportation operation permits, we are in the process of renewing the filings for some of the branches, and if we cannot 
complete the renewal in a timely manner, these branches may be subject to business suspension and other penalties.

Our franchisee partners also need to obtain necessary licenses and permits and make necessary filings to provide express 

delivery services. Some of our franchisee partners providing express delivery services do not currently possess all necessary licenses 
and permits. While we have urged them to obtain such licenses and permits, we can provide no assurance that all of our franchisee 
partners will be able to obtain all of the licenses and permits and make all of the filings necessary for their business. Failure to obtain 
such licenses and permits and make such filings may result in suspension of operation, fines or other penalties on our franchisee 
partners by government authorities. In addition, if any of our franchisee partners providing express delivery services fails to obtain 
required licenses and permits, we may also be subject to an order to rectify and a fine ranging from RMB5,000 to RMB30,000 for 
each such failure.

New laws and regulations that are enforced from time to time may require additional licenses and permits other than those we 

and our franchisee partners currently have. If the PRC government considers us or our franchisee partners to be operating without the 
proper approvals, licenses or permits or promulgates new laws and regulations that require additional approvals or licenses, it has the 
authority, among other things, to levy fines, confiscate our income, revoke our business licenses, and require us to discontinue our 
relevant business or impose restrictions on the affected portion of our business. Any of these actions by the PRC government may 
have a material and adverse effect on our results of operations.

Failure to comply with PRC laws and regulations by us or our franchisee partners may materially and adversely impact our 
business, financial condition and results of operations.

Our business is subject to governmental supervision and regulation by the relevant PRC governmental authorities, including 
but not limited to the State Post Bureau and the Ministry of Transportation. Together, these governmental authorities promulgate and 
enforce regulations that cover many aspects of our day-to-day operations, and we may fail to fully comply with these regulations. For 
example, the PRC Postal Law, promulgated by the Standing Committee of the National People’s Congress of China, which became 
effective on October 1, 2009 and was amended in 2015, indicates that express delivery companies cannot engage in “posting and mail 
delivery business exclusively operated by postal enterprises.” However, PRC laws do not provide a definition for “posting and mail 
delivery business exclusively operated by postal enterprises.” If the authorities define such term in the future and if the items that we 
or our franchisee partners deliver fall into the defined category, we may be considered in violation of such regulation, and as a result, 
it might have an adverse impact on our results of operations.

According to the Administrative Measures for Express Delivery Market, or the Express Delivery Regulations, promulgated 
by the Ministry of Transport on January 11, 2013, when engaging in express delivery business through franchising arrangements, a 
franchisor is required to execute written agreements with its franchisees to set forth their respective rights and obligations with respect 
to their franchising arrangement and clearly delineate their respective liabilities to consumers in case of any infringement of their 
lawful rights. Failure to enter into such a written agreement with any franchisee may subject a franchisor to an order to rectify and a 
fine ranging from RMB5,000 to RMB30,000. While it is not clearly provided in the Express Delivery Regulations, national 
government authorities have imposed that certain specific forms be used in connection with the execution of the written agreements 
required under the Express Delivery Regulations. While the majority of our agreements with franchisee partners for express delivery 
service have satisfied such form requirements, our other agreements with such franchisee partners may be found non-compliant by 
relevant authorities. Although we have proactively taken measures to ensure that our agreements with franchisee partners will comply 
with such requirements, we cannot assure you that we will not be subject to fines and penalties due to any past or future non-
compliances.

Pursuant to the Administrative Regulations on Commercial Franchising Operation promulgated by the State Council in 

February 2007 and Provisions on Administration of the Record Filing of Commercial Franchises issued by MOFCOM in 
December 2011, or collectively the Regulations and Provisions on Commercial Franchising, commercial franchising refers to the 
business activities where an enterprise that possesses the registered trademarks, enterprise logos, patents, proprietary technology or 
any other business resources allows such business resources to be used by another business operator through a contract and the 
business operator follows the uniform business model to conduct business operations and pay franchising fees according to the 
contract. Therefore, if the relationship between us and our franchisee partners and other ecosystem participants constitute such 
regulated commercial franchising, we will be subject to these regulations and will be required to file such franchising arrangements 
with MOFCOM or its local counterparts and update the filings when there are changes to relevant information. While we had 
completed such filings with respect to our BEST Express, BEST Freight and Cloud OFC services as of December 31, 2018, we cannot 
assure you that we can update such filings in a timely manner or our relationships with other existing and future ecosystem 
participants will not be found to constitute such regulated commercial franchising in the future. As of December 31, 2018, we had not 
received any request from any governmental authorities to make any of such filings. If relevant authorities determine that we failed to 
make any filing with respect to any regulated commercial franchising activity in the future, we may be subject to an order to rectify or 
fines ranging from RMB10,000 to RMB50,000, and if we fail to rectify within the rectification period determined by competent 
government authorities, we may be subject to an additional fine ranging from RMB50,000 and RMB100,000 as well as public 
reprimand.

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In addition, our franchisee partners have full discretion over their daily operations and make localized decisions with respect 

to their facilities, vehicles and hiring and pricing strategies. Their operations are regulated by various PRC laws and regulations, 
including local administrative rulings, orders and policies that are pertinent to their localized freight, express delivery business and 
retail business. For example, local regulations may specify the models or types of vehicles to be used in pickup and delivery services 
or require the franchisee partners to implement heightened safety screening procedures, which could materially drive up the operating 
costs and impact the delivery efficiency of the pickup and delivery outlets.

We are also subject to a number of retail industry regulations including, but not limited to, regulations relating to pricing, 

consumer protection, product quality, food safety and public safety. Local regulatory authorities conduct periodic inspections, 
examinations and inquiries in respect of our compliance with relevant regulatory requirements. If we, or our membership stores, fail to 
comply with these laws and regulations, we or our membership stores may be exposed to penalties, fines, the suspension or revocation 
of our or our membership stores’ licenses or permits to conduct business, administrative proceedings and litigation.

New laws and regulations may be enforced from time to time and substantial uncertainties exist regarding the interpretation 

and implementation of current and any future PRC laws and regulations applicable to our businesses. If the PRC government 
promulgates new laws and regulations that impose additional restrictions on our daily operations, it has the authority, among other 
things, to levy fines, confiscate income, revoke business licenses, and require us to discontinue our relevant business or impose 
restrictions on the affected portion of our business. Any of these actions by the PRC government may have a material and adverse 
effect on our results of operations. If our franchisee partners are found to be in violation of any applicable law or regulation then in 
effect, such franchisee partners may be subject to similar penalties or administrative orders and may not be able to continue to deliver 
satisfactory services or at all. As a result, our business, reputation, financial condition and results of operations may be materially and 
adversely affected.

We face risks related to the termination and renewal of leases on which we rely for our operations.

Substantially all of our Cloud OFCs, hubs and sortation centers are located in properties for which we have entered into long-

term operating leases. In some instances, we may negotiate an option to renew the lease according to the terms and conditions under 
the relevant lease agreements. However, upon the expiration of such leases, we may not be able to renew these leases on commercially 
reasonable terms, if at all. Under certain lease agreements, the lessor may terminate the agreement by giving prior notice and paying 
default penalties to us. Such default penalties nonetheless may not be sufficient to cover our losses. Even though the lessors for most 
of our Cloud OFCs, hubs and sortation centers do not have the right of unilateral early termination unless they provide the required 
notice, the lease may nonetheless be terminated early if we are in material breach of the lease agreements. We may assert claims for 
compensation against the landlords if they elect to terminate a lease agreement early and without due cause. If the leases for our Cloud 
OFCs, hubs or sortation centers were terminated prior to their expiration dates, notwithstanding any compensation we may receive for 
early termination of such leases, or if we are not able to renew such leases, we may have to incur significant cost related to relocation.

Our use of certain leased properties could be challenged by third parties or governmental authorities, which may cause 
interruptions to our business operations.

As of December 31, 2018, lessors of approximately 1.8% of the total gross floor area of our leased properties in China have 
not provided us with their property ownership certificates or any other documentation proving their right to lease those properties to 
us. If our lessors are not the owners of the properties and they have not obtained consents from the owners or their lessors or permits 
from the relevant governmental authorities, our leases could be invalidated. If this occurs, we may have to renegotiate the leases with 
the owners or other parties who have the right to lease the properties, and the terms of the new leases may be less favorable to us. 
Although we may seek damages from such lessors, such leases may be void and we may be forced to relocate. Any relocation would 
require us to locate and secure additional facilities, expenditures of additional funds in connection with the relocation and preparation 
of replacement facilities. This could affect our ability to provide uninterrupted services to our customers and harm our reputation. As 
of December 31, 2018, we had not incurred expenditures associated with the relocation and preparation of replacement facilities. In 
addition, a substantial portion of our leasehold interests in leased properties have not been registered with the relevant PRC 
governmental authorities as required by relevant PRC laws. The failure to register leasehold interests may expose us to potential 
warnings and penalties.

In addition, some of our leased properties in China may not have filed the fire-control registration as required by relevant 

PRC laws and as a result, our use of the leased property may be affected. In the event that our use of properties is successfully 
challenged by the regulators or due to fire incidents, we may be forced to relocate from the affected operations.

Our failure or alleged failure to comply with China’s anti-corruption laws or the U.S. Foreign Corrupt Practices Act could result 
in penalties, which could harm our reputation and have an adverse effect on our business, results of operations and financial 
condition.

We are subject to PRC laws and regulations related to anti-corruption, which prohibit bribery to government agencies, state 

or government-owned or controlled enterprises or entities, to government officials or officials that work for state or government-
owned enterprises or entities, as well as bribery to non-government entities or individuals. As a U.S. public company, we are also 
subject to the U.S. Foreign Corrupt Practices Act, or the FCPA, which generally prohibits companies and any individuals or entities 
acting on their behalf from offering or making improper payments or providing benefits to foreign officials for the purpose of 
obtaining or keeping business, along with various other anti-corruption laws. Our existing policies prohibit any such conduct and we 
are in the process of implementing additional policies and procedures, and providing training, to ensure that we, our employees, 
franchisee partners and other third parties comply with PRC anti-corruption laws and regulations, the FCPA and other anti-corruption 
laws to which we are subject. There is, however, no assurance that such policies or procedures will work effectively all the time or 
protect us against liability under the FCPA or other anti-corruption laws. There is no assurance that our employees, franchisee partners 
and other third parties would always obey our policies and procedures. Further, there is uncertainty in connection with the 
implementation of PRC anti-corruption laws. We could be held liable for actions taken by our employees, franchisee partners and 
other third parties with respect to our business or any businesses that we may acquire. In addition to the PRC, we also operate 
warehouses in the U.S., Thailand and Germany and provide coverage in Australia, France, Hong Kong, India, Indonesia, Italy, Japan, 
Korea, Malaysia, Netherlands, Spain and the United Kingdom through our partners. This puts us in frequent contact with persons who 
may be considered “foreign officials” under the FCPA, resulting in an elevated risk of potential FCPA violations. If we are found not 
to be in compliance with PRC anti-corruption laws, the FCPA and other applicable anti-corruption laws, we may be subject to 
criminal, administrative, and civil penalties and other remedial measures, which could have an adverse impact on our business, results 
of operations and financial condition. Any investigation of any potential violations of the FCPA or other anti-corruption laws by the 
U.S. or foreign authorities, including Chinese authorities, could adversely impact our reputation, cause us to lose customer 
relationships and lead to other adverse impacts on our business, results of operations and financial condition.

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We are subject to various claims and lawsuits in the ordinary course of business, and increases in the amount or severity of these 
claims and lawsuits could adversely affect us.

We are exposed to various claims and litigation related to commercial disputes, personal injury, property damage, labor 

disputes and other matters in the ordinary course of our business. Developments in regulatory, legislative or judicial standards, 
material changes to litigation trends, or a catastrophic accident or series of accidents, including accidents that affect our franchisee 
partners or service providers, involving any or all of commercial disputes, property damage, personal injury, and labor disputes could 
have a material adverse effect on our operating results, financial condition and reputation.

We may not have sufficient insurance coverage.

We maintain various insurance policies to safeguard against risks and unexpected events. We have purchased certain life 
insurance, such as group accident insurance; property loss insurance, such as cargo transportation insurance and all-risk property 
insurance; and liability insurance, such as non-motor vehicle liability insurance, public liability insurance and logistics liability 
insurance. Some of our insurance also covers fire or other damages. We also provide social security insurance including pension 
insurance, unemployment insurance, work-related injury insurance and medical insurance for our full-time employees. We are not 
legally required to maintain insurance for the items we ship. We do not maintain business interruption insurance or general third-party 
liability insurance, nor do we maintain key-man life insurance. We cannot assure you that our insurance coverage is sufficient to 
prevent us from any losses or that we will be able to successfully claim for losses under our current insurance policies on a timely 
basis, or at all. If we incur losses that are not covered by our insurance policies, or if the amount reimbursed is significantly less than 
our actual losses, our business, financial condition and results of operations could be materially and adversely affected.

Fluctuations in exchange rates could result in foreign currency exchange losses, which may adversely affect our financial 
condition, results of operations and cash flows.

We have in the past raised significant funds in U.S. dollars and have received net proceeds in U.S. dollars from our initial 

public offering. We have historically incurred substantial short-term borrowings in Renminbi to fund our working capital requirement 
in the PRC while holding significant U.S. dollar balances. As such, any appreciation in the value of Renminbi against U.S. dollar and 
other currencies would have a negative impact on our financial position and results of operations. In addition, while we currently incur 
only a small portion of our expenses and generate only a small portion of our revenue in currencies other than Renminbi, we may 
incur more of such expenses and generate more of such revenues in the future as we continue our international expansion. As a result, 
we may be subject to increased foreign exchange rate risk in the future.

The value of the Renminbi against the U.S. dollar and other currencies may fluctuate and is affected by, among other things, 

changes in political and economic conditions and the foreign exchange policy adopted by the PRC and other governments. 
Specifically in the PRC, on July 21, 2005, the PRC government changed its policy of pegging the value of the Renminbi to the U.S. 
dollar. From December 31, 2015 to December 31, 2016, the Renminbi depreciated approximately 6.7% against the U.S. dollar. In 
2017, however, the RMB appreciated approximately 6.7% against the U.S. dollar; and in 2018, the RMB depreciated approximately 
5.7% against the U.S. dollar. It remains unclear what further fluctuations may occur or what impact this will have on our results of 
operations.

It is difficult to predict how market forces or PRC, U.S. or other government policies may impact the exchange rate between 
the Renminbi, U.S. dollar and other currencies in the future. There remains significant international pressure on the PRC government 
to adopt a more flexible currency policy, which could result in greater fluctuation of the Renminbi against the U.S. dollar. 
Substantially all of our revenue and costs are currently denominated in Renminbi, and a large portion of our financial assets is 
denominated in U.S. dollars. To the extent that we need to convert U.S. dollars into Renminbi for our operations, appreciation of the 
Renminbi against the U.S. dollar would have an adverse effect on the Renminbi amount we would receive. Conversely, if we decide to 
convert our Renminbi into U.S. dollars for other business purposes, appreciation of the U.S. dollar against the Renminbi would have a 
negative effect on the U.S. dollar amount we would receive. We cannot predict the impact of foreign currency fluctuations, and 
foreign currency fluctuations in the future may adversely affect our financial condition, results of operations and cash flows.

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We face risks related to natural disasters, extreme weather conditions, health epidemics and other catastrophic incidents, which 
could significantly disrupt our operations.

China has in the past experienced significant natural disasters, including earthquakes in Western and Southwestern China, 
extreme weather conditions, as well as health scares related to epidemic diseases, and any similar event could materially impact our 
business in the future. If a disaster or other disruption were to occur in the future that affects the regions where we have or are 
developing Cloud OFCs or hubs and sortation centers, our operations could be materially and adversely affected due to loss of 
personnel and damages to property. Even if we are not directly affected, such a disaster or disruption could affect the operations or 
financial condition of our ecosystem participants, which could harm our results of operations.

In addition, our business could be affected by public health epidemics, such as the outbreak of avian influenza, severe acute 

respiratory syndrome, or SARS, Zika virus, Ebola virus, or other diseases. If any of our employees is suspected of having contracted a 
contagious disease, we may be required to apply quarantines or suspend our operations. Furthermore, any future outbreak may restrict 
economic activities in affected regions, resulting in reduced business volume, temporary closure of our offices or otherwise disrupt our 
business operations and adversely affect our results of operations.

If we fail to maintain proper and effective internal controls, our ability to produce accurate financial statements on a timely basis 
could be impaired.

As a U.S. public company, we are subject to the reporting requirements of the U.S. Securities Exchange Act of 1934, as 

amended, or the Exchange Act, the Sarbanes-Oxley Act and the rules and regulations of the New York Stock Exchange. The 
Sarbanes-Oxley Act requires, among other things, that we maintain effective disclosure controls and procedures and internal controls 
over financial reporting. As required by Section 404 of the Sarbanes-Oxley Act, we must perform system and process evaluation and 
testing of our internal controls over financial reporting to allow management to report on the effectiveness of our internal controls over 
financial reporting in our Form 20-F filing for that year. In addition, our independent registered public accounting firm must attest to 
and report on the effectiveness of our internal control over financial reporting. Our management has concluded that our internal 
control over financial reporting was effective as of December 31, 2018. In addition, our independent registered public accounting firm 
has issued an attestation report, which concluded that our internal control over financial reporting was effective in all material aspects 
as of December 31, 2018. See “Item 15. Controls and Procedures—Management’s Annual Report on Internal Control over Financial 
Reporting.”

However, our internal control over financial reporting may not prevent or detect all errors and all fraud. A control system, no 
matter how well designed and operated, can provide only reasonable, not absolute, assurance that the control system’s objectives will 
be met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that 
misstatements due to error or fraud will not occur or that all control issues and instances of fraud will be detected.

If we are not able to comply with the requirements of Section 404 of the Sarbanes-Oxley Act in a timely manner, or if we are 
unable to maintain proper and effective internal controls, we may not be able to produce timely and accurate financial statements. This 
will require that we incur substantial additional professional fees and internal costs to expand our accounting and finance functions 
and that we expend significant management efforts. In addition, the market price of our ADSs could decline and we could be subject 
to sanctions or investigations by the New York Stock Exchange, SEC or other regulatory authorities.

Risks Related to Our Corporate Structure

If the PRC government finds that the agreements that establish the structure for operating certain of our operations in China do 
not comply with PRC regulations relating to the relevant industries, or if these regulations or the interpretation of existing 
regulations change in the future, we could be subject to severe penalties or be forced to relinquish our interests in those operations.

Under current PRC laws and regulations, foreign enterprises or individuals may not invest in or operate domestic mail 

delivery services and foreign ownership of Internet information services is subject to restrictions. According to the Special 
Administrative Measures for Entrance of Foreign Investment (Negative List) (2018 Version), or the Negative List 2018, which was 
promulgated jointly by the Ministry of Commerce and the National Development and Reform Commission on June 28, 2018 and 
became effective on July 28, 2018, foreign investment is prohibited in the establishment of any postal enterprise and in domestic mail 
delivery services. Postal enterprises refer to the China Post Group and its wholly-owned enterprises or controlled enterprises providing 
postal services, as well as other services including but not limited to mail delivery, postal remittances, savings and issuance of stamps 
and production and sale of philatelic products. In addition, foreign investors are generally not permitted to own more than 50% of the 
equity interests in a value-added telecommunication service provider. Any such foreign investor must also have experience and a good 
track record in providing value-added telecommunications services overseas.

We are a Cayman Islands company and our PRC subsidiaries wholly owned by us are considered wholly-foreign owned 

enterprises. Accordingly, none of these subsidiaries are eligible to operate domestic mail delivery services and value-added 
telecommunications business in China. It is also practically and economically not possible to separate the delivery of mail from the 
delivery of non-mail items in our day-to-day services. To ensure compliance with the PRC laws and regulations, we conduct such 
business activities through Hangzhou BEST Network Technologies Ltd., our VIE, and its subsidiaries. Our company and Zhejiang 
BEST, our wholly-owned subsidiary in China, have entered into a series of contractual arrangements with the VIE and its 
shareholders, which enable us to (i) exercise effective control over the VIE, (ii) receive substantially all of the economic benefits of 
the VIE, and (iii) have an exclusive option to purchase all or part of the equity interests and assets in the VIE when and to the extent 
permitted by PRC law. As a result of these contractual arrangements, we have control over and are the primary beneficiary of the VIE 
and hence consolidate its financial results as our VIE under U.S. GAAP.

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If the PRC government finds that our contractual arrangements do not comply with its restrictions on foreign investment in 
domestic express delivery services of mail or value-added telecommunications business, or if the PRC government otherwise finds 
that we, our VIE, or any of its subsidiaries are in violation of PRC laws or regulations or lack the necessary permits or licenses to 
operate our business, the relevant PRC regulatory authorities, would have broad discretion in dealing with such violations or failures, 
including, without limitation: (i) revoking the business licenses and/or operating licenses of these entities; (ii) discontinuing or placing 
restrictions or onerous conditions on our operation through any transactions between our PRC subsidiaries and VIE; (iii) imposing 
fines, confiscating the income from our PRC subsidiaries or VIE, or imposing other requirements with which such entities may not be 
able to comply; (iv) requiring us to restructure our ownership structure or operations, including terminating the contractual 
arrangements with our VIE and deregistering the equity pledges of our VIE, which in turn would affect our ability to consolidate, 
derive economic interests from, or exert effective control over our VIE; or (v) restricting or prohibiting our use of the proceeds of our 
initial public offering to finance our business and operations in China.

Any of these actions would cause significant disruption to our business operations and severely damage our reputation, which 

would in turn materially and adversely affect our business, financial condition and results of operations. In addition, new PRC laws, 
rules and regulations may be introduced to impose additional requirements that may impose additional challenges to our corporate 
structure and contractual arrangements. If any of these occurrences results in our inability to direct the activities of our VIE that most 
significantly impact its economic performance, and/or our failure to receive the economic benefits from our VIE, we may not be able 
to consolidate the entity in our consolidated financial statements in accordance with U.S. GAAP.

Our contractual arrangements with our VIE may result in adverse tax consequences to us.

Under applicable PRC laws and regulations, arrangements and transactions among related parties may be subject to audit or 
challenge by the PRC tax authorities. We could face material and adverse tax consequences if the PRC tax authorities determine that 
our contractual arrangements with our VIE were not made on an arm’s length basis and adjust our income and expenses for PRC tax 
purposes by requiring a transfer pricing adjustment. A transfer pricing adjustment could adversely affect us by (i) increasing the tax 
liabilities of our VIE without reducing the tax liability of our PRC subsidiaries, which could further result in late payment fees and 
other penalties to our VIE for underpaid taxes; or (ii) limiting the ability of our VIE to obtain or maintain preferential tax treatments 
and other financial incentives.

We rely on contractual arrangements with our VIE and its shareholders for our China operations, which may not be as effective as 
direct ownership in providing operational control and otherwise have a material adverse effect as to our business.

We rely on contractual arrangements with our VIE and its shareholders to operate our business in China. For a description of 

these contractual arrangements, see “Item 4. Information on the Company—C. Organizational Structure—Variable Interest Entity 
Contractual Arrangements.” In 2016, 2017 and 2018, approximately 61%, 66% and 66% of our total revenue, respectively, was 
attributed to our VIE. These contractual arrangements may not be as effective as direct ownership in providing us with control over 
our VIE. If our VIE or its shareholders fail to perform their respective obligations under these contractual arrangements, we may have 
to incur substantial costs and expend significant resources to enforce such arrangements in reliance on legal remedies under PRC law 
as we will only have indirect recourse to the assets held by our VIE. These remedies may not always be effective, particularly in light 
of uncertainties in the PRC legal system. Furthermore, in connection with litigation, arbitration or other judicial or dispute resolution 
proceedings, assets under the name of any of record holder of equity interest in our VIE, including such equity interest, may be put 
under court custody. As a consequence, we cannot be certain that the equity interest will be disposed of pursuant to the contractual 
arrangements or ownership by the record holder of the equity interest.

All of these contractual arrangements are governed by PRC law and provide for the resolution of disputes through litigation 

in the PRC. Accordingly, these contracts would be interpreted in accordance with PRC laws and any disputes would be resolved in 
accordance with PRC legal procedures. The legal environment in the PRC is not as developed as in other jurisdictions, such as the 
U.S. As a result, uncertainties in the PRC legal system could limit our ability to enforce these contractual arrangements. In the event 
that we are unable to enforce these contractual arrangements, or if we suffer significant time delays or other obstacles in the process of 
enforcing these contractual arrangements, it would be very difficult to exert effective control over our VIE, and our ability to conduct 
our business and our financial condition and results of operations may be materially and adversely affected. See “—Risks Related to 
Doing Business in the People’s Republic of China—There are uncertainties regarding the interpretation and enforcement of PRC laws, 
rules and regulations.”

The shareholders of our VIE may have conflicts of interest with us, which may materially and adversely affect our business and 
financial condition.

In connection with our operations in China, we rely on the shareholders of our VIE to abide by the obligations under such 
contractual arrangements. Our VIE is 36.285% owned by Wei Chen, a PRC individual who is a relative of Mr. Shao-Ning Johnny 
Chou, 36.285% owned by Lili He, another PRC individual who is a relative of Mr. Shao-Ning Johnny Chou and 27.43% owned by 
Hangzhou Ali Venture Capital Co., Ltd., a PRC domestic company and a consolidated entity of Alibaba. The interests of Wei Chen, 
Lili He and Hangzhou Ali Venture Capital Co., Ltd. in their own capacities as the shareholders of our VIE may differ from the 
interests of our company as a whole, as what is in the best interests of our VIE, including matters such as whether to distribute 
dividends or to make other distributions to fund our offshore requirement, may not be in the best interests of our company. There can 
be no assurance that when conflicts of interest arise, any or all of these shareholders will act in the best interests of our company, or 
that conflicts of interest will be resolved in our favor. In addition, these shareholders may breach or cause our VIE to breach or refuse 
to renew the existing contractual arrangements with us.

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We currently do not have arrangements to address potential conflicts of interest the shareholders of our VIE may encounter. 
We believe that we can, at all times, exercise our option under the exclusive call option agreement to cause these shareholders of our 
VIE to transfer all of their equity ownership in our VIE to a PRC entity or individual designated by us as permitted by then applicable 
PRC laws.

In addition, if such conflicts of interest arise, we could also, in the capacity of attorney-in-fact of the then-existing 

shareholders of the VIE as provided under the shareholder voting rights proxy agreement, directly appoint new directors of our VIE. If 
we cannot resolve any conflicts of interest or disputes between us and the shareholders of our VIE, we would have to rely on legal 
proceedings, which could result in disruption of our business and subject us to substantial uncertainty as to the outcome of any such 
legal proceedings.

We may lose the ability to use, or otherwise benefit from, the licenses, approvals and assets held by our VIE, which could severely 
disrupt our business, render us unable to conduct some or all of our business operations and constrain our growth.

As part of our contractual arrangements with our VIE, our VIE holds certain assets, licenses and permits that are material to 
our business operations, including the courier service operation permit, the ICP license and the road transportation operation permit. 
The contractual arrangements contain terms that specifically obligate VIE equity holders to ensure the valid existence of the VIE and 
restrict the disposal of material assets of the VIE. However, in the event the VIE equity holders breach the terms of these contractual 
arrangements and voluntarily liquidate our VIE, or our VIE declares bankruptcy and all or part of its assets become subject to liens or 
rights of third-party creditors, or are otherwise disposed of without our consent, we may be unable to conduct some or all of our 
business operations or otherwise benefit from the assets held by the VIE, which could have a material adverse effect on our business, 
financial condition and results of operations. Furthermore, if our VIE undergoes a voluntary or involuntary liquidation proceeding, its 
equity holders or unrelated third-party creditors may claim rights to some or all of the assets of the VIE, thereby hindering our ability 
to operate our business as well as constrain our growth.

Our corporate actions are significantly influenced by our principal shareholders, including our founder, chairman and chief 
executive officer, Mr. Shao-Ning Johnny Chou, and Alibaba (including Cainiao Network), which have the ability to exert 
significant influence over important corporate matters that require approval of shareholders, which may deprive you of an 
opportunity to receive a premium for your ADSs and materially reduce the value of your investment.

Our outstanding share capital consists of Class A ordinary shares, Class B ordinary shares and Class C ordinary shares. Each 

Class A ordinary share is entitled to one vote, each Class B ordinary share is entitled to 15 votes, and each Class C ordinary share is 
entitled to 30 votes at general meetings of our shareholders. As of February 28, 2019, Alibaba (including Cainiao Network) 
beneficially owned, in aggregate, 100% of our Class B ordinary shares, representing approximately 46.0% of the aggregate voting 
power of our issued and outstanding share capital, and Mr. Shao-Ning Johnny Chou beneficially owned 100% of the Class C ordinary 
shares issued and outstanding, representing approximately 46.4% of the aggregate voting power of our issued and outstanding share 
capital. Our amended and restated memorandum and articles of association that are currently in effect also provide that all matters 
submitted to our shareholders for approval should be decided by a special resolution, which requires at least two-thirds of the votes 
cast by shareholders who are present in person or by proxy at a general meeting of our company, unless a greater majority is required. 
Therefore, our shareholders will not be able to pass any resolution without the affirmative votes of Mr. Shao-Ning Johnny Chou or 
Alibaba (including Cainiao Network) if one or more of them continue to hold more than one-third of the aggregate voting power of 
our issued and outstanding share capital. In addition, Mr. Shao-Ning Johnny Chou has nominated two directors to our board of 
directors; Alibaba (including Cainiao Network) has nominated two directors to our board of directors; and they generally have the 
right to appoint replacements of these directors unless they do not hold any of our shares.

This concentration of ownership and the protective provisions in our amended and restated memorandum and articles of 

association may discourage, delay or prevent a change in control of our company, which could have the dual effect of depriving our 
shareholders of an opportunity to receive a premium for their shares as part of a sale of our company and reducing the price of the 
ADSs. As a result of the foregoing, the value of your investment could be materially reduced.

If the custodians or authorized users of our controlling non-tangible assets, including chops and seals, fail to fulfill their 
responsibilities, or misappropriate or misuse these assets, our business and operations may be materially and adversely affected.

Under PRC law, legal documents for corporate transactions that our business relies on are executed using the chop or seal of 

the signing entity or with the signature of a legal representative whose designation is registered and filed with the relevant local branch 
of the SAIC.

The chops of our PRC subsidiaries and VIE are generally held by the relevant entities so that documents can be executed 

locally. Although we usually utilize chops to execute contracts, the registered legal representatives of our PRC subsidiaries and VIE 
have the apparent authority to enter into contracts on behalf of such entities without chops, unless such contracts set forth otherwise.

In order to maintain the physical security of our chops, we generally have them stored in secured locations accessible only to 
the designated key employees of our legal, administrative or finance departments. Although we have approval procedures in place and 
monitor our key employees, including the designated legal representatives of our PRC subsidiaries and our VIE, the procedures may 
not be sufficient to prevent all instances of abuse or negligence. There is a risk that our key employees or designated legal 
representatives could abuse their authority, for example, by binding our PRC subsidiaries and our VIE with contracts against our 
interests, as we would be obligated to honor these contracts if the other contracting party acts in good faith in reliance on the apparent 
authority of our chops or signatures of our legal representatives. If any designated legal representative obtains control of the chop in an 
effort to obtain control over the relevant entity, we would need to have a shareholder or board resolution to designate a new legal 
representative and to take legal action to seek the return of the chop, apply for a new chop with the relevant authorities, or otherwise 
seek legal remedies for the legal representative’s misconduct. If any of the designated legal representatives obtains and misuses or 
misappropriates our chops and seals or other controlling intangible assets for whatever reason, we could experience disruption to our 
normal business operations. We may have to take corporate or legal action, which could involve significant time and resources to 
resolve while distracting management from our operations, and our business and operations may be materially and adversely affected.

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Our current corporate structure and business operations may be affected by the newly enacted Foreign Investment Law.

On March 15, 2019, the National People’s Congress of China approved the Foreign Investment Law, which will take effect 

on January 1, 2020. Since it is relatively new, uncertainties exist with respect to its interpretation and implementation. The Foreign 
Investment Law does not specify whether VIEs that are controlled through contractual arrangements would be deemed as foreign-
invested enterprises if they are ultimately “controlled” by foreign investors. However, it has a catch-all provision under its definition 
of “foreign investment” that includes investments made by foreign investors in China through other means as provided by laws, 
administrative regulations or the State Council. As such, there is still leeway for future laws, administrative regulations or provisions 
of the State Council to classify contractual arrangements as a form of foreign investment. Therefore, there can be no assurance that our 
control over our VIE through contractual arrangements will not be deemed as foreign investment in the future.

The Foreign Investment Law grants national treatment to foreign-invested entities, except for those foreign-invested entities 
that operate in industries specified as either “restricted” or “prohibited” to foreign investment in a “negative list” that has not yet been 
published. It is unclear whether the “negative list” to be published will differ from the current Negative List 2018. The Foreign 
Investment Law provides that foreign-invested entities operating in industries which are “restricted” or “prohibited” will be required 
to obtain market entry clearance and other approvals from relevant PRC government authorities. If, in the future, our control over our 
VIE through contractual arrangements were deemed as foreign investment, and if our VIE is engaged in any business which is 
“restricted” or “prohibited” to foreign investment under the then-effective “negative list”, we may be deemed to be in violation of the 
Foreign Investment Law, the contractual arrangements that allow us to have control over our VIE may be deemed as invalid and 
illegal, and we may be required to unwind such contractual arrangements and/or restructure our business operations, any of which may 
have a material adverse effect on our business operations.

Furthermore, if future laws, administrative regulations or provisions mandate further actions to be taken by companies with 
respect to existing contractual arrangements, we may face substantial uncertainties as to whether we can complete such actions in a 
timely manner, or at all. Any failure on our part to take timely and appropriate measures to cope with any of these or similar 
regulatory compliance challenges could materially and adversely affect our current corporate structure and business operations.

Risks Related to Doing Business in the People’s Republic of China

Changes in the political and economic policies of the PRC government may materially and adversely affect our business, financial 
condition and results of operations and may result in our inability to sustain our growth and expansion strategies.

Substantially all of our operations are conducted in the PRC and substantially all of our revenue is sourced from the PRC. 

Accordingly, our financial condition and results of operations are affected to a significant extent by economic, political and legal 
developments in the PRC.

The PRC economy differs from the economies of most developed countries in many respects, including the extent of 

government involvement, level of development, growth rate, and control of foreign exchange and allocation of resources. Although 
the PRC government has implemented measures emphasizing the utilization of market forces for economic reform, the reduction of 
state ownership of productive assets, and the establishment of improved corporate governance in business enterprises, a substantial 
portion of productive assets in China is still owned by the government. In addition, the PRC government continues to play a 
significant role in regulating industry development by imposing industrial policies. The PRC government also exercises significant 
control over China’s economic growth by allocating resources, controlling payment of foreign currency-denominated obligations, 
setting monetary policy, regulating financial services and institutions and providing preferential treatment to particular industries or 
companies.

While the PRC economy has experienced significant growth in the past, growth has been uneven, both geographically and 

among various sectors of the economy. The PRC government has implemented various measures to encourage economic growth and 
guide the allocation of resources. Some of these measures may benefit the overall PRC economy, but may also have a negative effect 
on us. Our financial condition and results of operations could be materially and adversely affected by government control over capital 
investments or changes in tax regulations that are applicable to us. In addition, the PRC government has implemented in the past 
certain measures to control the pace of economic growth. These measures may cause decreased economic activity, which in turn could 
lead to a reduction in demand for our services and consequently have a material adverse effect on our businesses, financial condition 
and results of operations.

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There are uncertainties regarding the interpretation and enforcement of PRC laws, rules and regulations.

Substantially all of our operations are conducted in the PRC, and are governed by PRC laws, rules and regulations. Our PRC 

subsidiaries are subject to laws, rules and regulations applicable to foreign investment in China. The PRC legal system is a civil law 
system based on written statutes. Unlike the common law system, prior court decisions may be cited for reference but have limited 
precedential value.

In 1979, the PRC government began to promulgate a comprehensive system of laws, rules and regulations governing 

economic matters in general. The overall effect of legislation over the past four decades has significantly enhanced the protections 
afforded to various forms of foreign investment in China. However, China has not developed a fully integrated legal system, and 
recently enacted laws, rules and regulations may not sufficiently cover all aspects of economic activities in China or may be subject to 
significant degrees of interpretation by PRC regulatory agencies. In particular, because these laws, rules and regulations are relatively 
new, and because of the limited number of published decisions and the nonbinding nature of such decisions, and because the laws, 
rules and regulations often give the relevant regulator significant discretion in how to enforce them, the interpretation and enforcement 
of these laws, rules and regulations involve uncertainties and can be inconsistent and unpredictable. In addition, the PRC legal system 
is based in part on government policies and internal rules, some of which are not published on a timely basis or at all, and which may 
have a retroactive effect. As a result, we may not be aware of our violation of these policies and rules until after the occurrence of the 
violation.

Any administrative and court proceedings in China may be protracted, resulting in substantial costs and diversion of 

resources and management attention. Since PRC administrative and court authorities have significant discretion in interpreting and 
implementing statutory and contractual terms, it may be more difficult to evaluate the outcome of administrative and court 
proceedings and the level of legal protection we enjoy than in more developed legal systems. These uncertainties may impede our 
ability to enforce the contracts we have entered into and could materially and adversely affect our business, financial condition and 
results of operations.

Our business operations are extensively impacted by the policies and regulations of the PRC government. Any policy or regulatory 
change may cause us to incur significant compliance costs.

We are subject to extensive national, provincial and local governmental regulations, policies and controls. Central 
governmental authorities and provincial and local authorities and agencies regulate many aspects of Chinese industries, including, 
among others and in addition to specific industry-related regulations, the following aspects: (i) operation of logistics and supply chain 
services; (ii) traffic and transport-related services; (iii) provision of supply chain solutions, transport services, financial services, retail 
services and operation of high technology businesses; (iv) environmental laws and regulations; (v) security laws and regulations; 
(vi) establishment of or changes in shareholder of foreign investment enterprises; (vii) foreign exchange; (viii) taxes, duties and fees; 
(ix) customs; and (x) land planning and land use rights, including establishment of urban transformation initiatives.

The liabilities, costs, obligations and requirements associated with these laws and regulations may cause interruptions to our 

operations or impact our financial position and results of operations. Failure to comply with the relevant laws and regulations in our 
operations may result in various penalties, including, among others the suspension of our operations and thus adversely and materially 
affect our business, prospects, financial condition and results of operations. Additionally, there can be no assurance that the relevant 
government agencies will not change such laws or regulations or impose additional or more stringent laws or regulations. Compliance 
with such laws or regulations may require us to incur material capital expenditures or other obligations or liabilities.

The successful operation of our business depends upon the performance and reliability of the Internet infrastructure in China and 
other countries in which we operate.

Our business depends on the performance and reliability of the Internet infrastructure in China and other countries in which 

we operate. Almost all access to the Internet in China is maintained through state-owned telecommunication operators under the 
administrative control and regulatory supervision of the MIIT. In addition, the national networks in China are connected to the Internet 
through state-owned international gateways, which are the only channels through which a domestic user can connect to the Internet 
outside of China. We may not have access to alternative networks in the event of disruptions, failures or other problems with the 
Internet infrastructure in China or elsewhere. In addition, the Internet infrastructure in the countries in which we operate may not 
support the demands associated with continued growth in Internet usage.

The failure of telecommunications network operators to provide us with the requisite bandwidth could also interfere with the 

speed and availability of our websites. We have no control over the costs of the services provided by the telecommunications 
operators. If the prices that we pay for telecommunications and Internet services rise significantly, our gross margins could be 
adversely affected. In addition, if Internet access fees or other charges to Internet users increase, activities in our ecosystem may 
decrease, which in turn may significantly decrease our revenue.

Certain PRC regulations establish more complex procedures for acquisitions conducted by foreign investors that could make it 
more difficult for us to grow through acquisitions.

On August 8, 2006, six PRC regulatory agencies, including the MOFCOM, the State-Owned Assets Supervision and 

Administration Commission, or the SASAC, the State Administration of Taxation, the State Administration for Industry and 
Commerce, or the SAIC, the CSRC, and the SAFE, jointly adopted the Regulations on Mergers and Acquisitions of Domestic 
Enterprises by Foreign Investors, or the M&A Rules, which came into effect on September 8, 2006 and were amended on June 22, 
2009. The M&A Rules include, among other things, provisions that purport to require that an offshore special purpose vehicle formed 
for the purpose of an overseas listing of securities in a PRC company obtain the approval of the CSRC prior to the listing and trading 
of such special purpose vehicle’s securities on an overseas stock exchange. On September 21, 2006, the CSRC published on its 
official website procedures regarding its approval of overseas listings by special purpose vehicles. However, substantial uncertainty 
remains regarding the scope and applicability of the M&A Rules to offshore special purpose vehicles.

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While the application of the M&A Rules remains unclear, we believe, based on the advice of our PRC counsel, King & 

Wood Mallesons, that the CSRC approval is not required in the context of our initial public offering because (i) our PRC subsidiaries 
were incorporated as foreign-invested enterprises by means of foreign direct investments at the time of their incorporation, and (ii) we 
did not acquire any equity interests or assets of a PRC company owned by its controlling shareholders or beneficial owners who are 
PRC companies or individuals, as such terms are defined under the M&A Rules. There can be no assurance that the relevant PRC 
government agencies, including the CSRC, would reach the same conclusion as our PRC counsel. If the CSRC or other PRC 
regulatory body subsequently determines that we need to obtain the CSRC’s approval for our initial public offering or if the CSRC or 
any other PRC government authorities promulgates any interpretation or implements rules before our listing that would require us to 
obtain CSRC or other governmental approvals for our initial public offering, we may face adverse actions or sanctions by the CSRC or 
other PRC regulatory agencies. In any such event, these regulatory agencies may impose fines and penalties on our operations in 
China, limit our operating privileges in China, delay or restrict the repatriation of the proceeds from our initial public offering into the 
PRC or take other actions that could have a material adverse effect on our business, financial condition, results of operations, 
reputation and prospects.

The new regulations also established additional procedures and requirements that are expected to make merger and 
acquisition activities in China by foreign investors more time-consuming and complex, including requirements in some instances that 
the MOFCOM be notified in advance of any change-of-control transaction in which a foreign investor takes control of a PRC 
domestic enterprise, or that the approval from the MOFCOM be obtained in circumstances where overseas companies established or 
controlled by PRC enterprises or residents acquire affiliated domestic companies. We may grow our business in part by acquiring 
other companies operating in our industry. Complying with the requirements of the new regulations to complete such transactions 
could be time-consuming, and any required approval processes, including approval from the MOFCOM, may delay or inhibit our 
ability to complete such transactions, which could affect our ability to expand our business or maintain our market share. See “Item 4. 
Information on the Company—B. Business Overview—Regulatory Matters—Regulations Relating to M&A Rules and Overseas 
Listing.”

PRC regulations relating to investments in offshore companies by PRC residents may subject our PRC-resident beneficial owners 
or our PRC subsidiaries to liability or penalties, limit our ability to inject capital into our PRC subsidiaries or limit our PRC 
subsidiaries’ ability to increase their registered capital or distribute profits.

SAFE promulgated the Circular on Relevant Issues Concerning Foreign Exchange Control on Domestic Residents’ Offshore 
Investment and Financing and Roundtrip Investment through Special Purpose Vehicles, or SAFE Circular 37, on July 4, 2014, which 
replaced the former circular commonly known as “SAFE Circular 75” promulgated by SAFE on October 21, 2005. SAFE Circular 37 
requires PRC residents to register with local branches of SAFE in connection with their direct establishment or indirect control of an 
offshore entity, for the purpose of overseas investment and financing, with such PRC residents’ legally owned assets or equity 
interests in domestic enterprises or offshore assets or interests, referred to in SAFE Circular 37 as a “special purpose vehicle.” SAFE 
Circular 37 further requires amendment to the registration in the event of any significant changes with respect to the special purpose 
vehicle, such as increase or decrease of capital contributed by PRC individuals, share transfer or exchange, merger, division or other 
material events. In the event that a PRC shareholder holding interests in a special purpose vehicle fails to fulfill the required SAFE 
registration, the PRC subsidiaries of that special purpose vehicle may be prohibited from making profit distributions to the offshore 
parent and from carrying out subsequent cross-border foreign exchange activities, and the special purpose vehicle may be restricted in 
its ability to contribute additional capital into its PRC subsidiary. Moreover, failure to comply with the various SAFE registration 
requirements described above could result in liability under PRC law for evasion of foreign exchange controls. According to the 
Notice on Further Simplifying and Improving Policies for the Foreign Exchange Administration of Direct Investment released on 
February 13, 2015 by SAFE, local qualified banks will examine and handle foreign exchange registration for overseas direct 
investment, including the initial foreign exchange registration and amendment registration, under SAFE Circular 37 from June 1, 
2015.

We have notified our substantial beneficial owners who we know are PRC residents of their obligations of applications, 

filings and amendments as required under SAFE Circular 37 and other related rules. Nevertheless, we may not be aware of the 
identities of all of our beneficial owners who are PRC residents. We do not have control over our beneficial owners and there can be 
no assurance that all of our PRC-resident beneficial owners will comply with SAFE Circular 37, its implementation rules and other 
applicable foreign exchange rules, and there is no assurance that the registration under SAFE Circular 37 and any amendment will be 
completed in a timely manner, or will be completed at all. The failure of our beneficial owners who are PRC residents to register or 
amend their foreign exchange registrations in a timely manner pursuant to SAFE Circular 37, its implementation rules and other 
applicable foreign exchange rules, or the failure of future beneficial owners of our company who are PRC residents to comply with 
these registration requirements, may subject such beneficial owners or our PRC subsidiaries to fines and legal sanctions. Failure to 
register or comply with relevant requirements may also limit our ability to contribute additional capital to our PRC subsidiaries and 
limit our PRC subsidiaries’ ability to distribute dividends to our company, or we may be penalized by SAFE. These risks may have a 
material adverse effect on our business, financial condition and results of operations.

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PRC regulation of loans to and direct investment in PRC entities by offshore holding companies and governmental control of 
currency conversion may delay or prevent us from using the proceeds of our initial public offering to make loans to or make 
additional capital contributions to our PRC subsidiaries, which could materially and adversely affect our liquidity and our ability 
to fund and expand our business.

We are an offshore holding company conducting our operations in China through our PRC subsidiaries, our VIE and its 

subsidiaries. Any funds we transfer to our PRC subsidiaries, either as a shareholder loan or as an increase in registered capital, are 
subject to approval by or registration with relevant governmental authorities in China. According to the relevant PRC regulations on 
foreign-invested enterprises, or FIEs, in China, capital contributions to our PRC subsidiaries are subject to the approval of or filing 
with the MOFCOM or its local branches and registration with other governmental authorities in China. In addition, (i) any foreign 
loan procured by our PRC subsidiaries is required to be registered with the State Administration of Foreign Exchange, or the SAFE, or 
its local branches, and (ii) each of our PRC subsidiaries may not procure loans which exceed the difference between its registered 
capital and its total investment amount as approved by the MOFCOM or its local branches. Any medium or long term loan to be 
provided by us to our VIE must be filed with the National Development and Reform Commission, or the NDRC, and the SAFE or its 
local branches in advance. We may not obtain these governmental approvals or complete such registrations on a timely basis, if at all, 
with respect to future capital contributions or foreign loans by us to our PRC subsidiaries. If we fail to receive such approvals or 
complete such registrations, our ability to use the proceeds of our initial public offering and to capitalize our PRC operations may be 
negatively affected, which could adversely affect our liquidity and our ability to fund and expand our business.

In 2008, the SAFE promulgated the Circular on the Relevant Operating Issues Concerning the Improvement of the 
Administration of the Payment and Settlement of Foreign Currency Capital of Foreign-Invested Enterprises, or SAFE Circular 142. 
SAFE Circular 142 regulates the conversion by FIEs of foreign currency into Renminbi by restricting the usage of converted 
Renminbi. SAFE Circular 142 provides that any Renminbi capital converted from registered capitals in foreign currency of FIEs may 
only be used for purposes within the business scopes approved by PRC governmental authority and such Renminbi capital may not be 
used for equity investments within China unless otherwise permitted by the PRC law. In addition, the SAFE strengthened its oversight 
of the flow and use of the Renminbi capital converted from registered capital in foreign currency of FIEs. The use of such Renminbi 
capital may not be changed without SAFE approval, and such Renminbi capital may not in any case be used to repay Renminbi loans 
if the proceeds of such loans have not been utilized. As a result, we are required to apply Renminbi funds converted from the net 
proceeds we received from our initial public offering within the business scopes of our PRC subsidiaries. On March 30, 2015, the 
SAFE promulgated the Circular on Reforming the Management Approach Regarding the Foreign Exchange Capital Settlement of 
Foreign-Invested Enterprises, or SAFE Circular 19. SAFE Circular 19 took effect as of June 1, 2015 and superseded SAFE Circular 
142 on the same date. SAFE Circular 19 launched a nationwide reform of the administration of the settlement of the foreign exchange 
capitals of FIEs and allows FIEs to settle their foreign exchange capital at their discretion, but continues to prohibit FIEs from using 
the Renminbi fund converted from their foreign exchange capitals for expenditure beyond their business scopes. SAFE promulgated 
the Notice of the State Administration of Foreign Exchange on Reforming and Standardizing the Foreign Exchange Settlement 
Management Policy of Capital Account, or SAFE Circular 16, effective on June 9, 2016, which reiterates some of the rules set forth in 
SAFE Circular 19, but changes the prohibition against using RMB capital converted from foreign currency-denominated registered 
capital of a foreign-invested company to issue RMB entrusted loans to a prohibition against using such capital to issue loans to non-
associated enterprises.

Violations of SAFE Circular 19 and SAFE Circular 16 could result in administrative penalties. SAFE Circular 19 and SAFE 

Circular 16 may significantly limit our ability to transfer any foreign currency we hold, including the net proceeds from our initial 
public offering, to our PRC subsidiaries, which may adversely affect our liquidity and our ability to fund and expand our business in 
the PRC. SAFE Circular 19 and SAFE Circular 16 may significantly limit our ability to transfer to and use in China the net proceeds 
from our initial public offering, which may adversely affect our business, financial condition and results of operations.

In light of the various requirements imposed by PRC regulations on loans to, and direct investment in, PRC entities by 

offshore holding companies, we cannot assure you that we will be able to complete the necessary government registrations or obtain 
the necessary government approvals on a timely basis, if at all, with respect to future loans or capital contributions by us to our PRC 
subsidiaries or our VIE. If we fail to complete such registrations or obtain such approvals, our ability to use the proceeds we receive 
from our initial public offering and to capitalize or otherwise fund our PRC operations may be negatively affected, which could 
materially and adversely affect our liquidity and our ability to fund and expand our business.

Any failure to comply with PRC regulations regarding our employee share incentive plans may subject the PRC plan participants 
or us to fines and other legal or administrative sanctions.

Pursuant to SAFE Circular 37, PRC residents who participate in share incentive plans in overseas non-publicly-listed 
companies due to their position as director, senior management or employees of the PRC subsidiaries of the overseas companies may 
submit applications to SAFE or its local branches for the foreign exchange registration with respect to offshore special purpose 
companies. Our directors, executive officers and other employees who are PRC residents or who are non-PRC residents residing in 
China for a continuous period of not less than one year, subject to limited exceptions, and who have been granted options may follow 
SAFE Circular 37 to apply for the foreign exchange registration before our company becomes an overseas listed company. As a U.S. 
public company, we and our directors, executive officers and other employees who are PRC residents and who have been granted 
options are subject to the Notice on Issues Concerning the Foreign Exchange Administration for Domestic Individuals Participating in 
Stock Incentive Plan of Overseas Publicly Listed Company, or SAFE Circular 7, issued by SAFE in February 2012, according to 
which, employees, directors, supervisors and other management members participating in any stock incentive plan of an overseas 
publicly listed company who are PRC residents or who are non-PRC residents residing in China for a continuous period of not less 
than one year, subject to limited exceptions, are required to register with SAFE through a domestic qualified agent, which could be a 
PRC subsidiary of such overseas listed company, and complete certain other procedures. We are making efforts to comply with these 
requirements. However, there can be no assurance that they can successfully register with SAFE in full compliance with the rules. 
Failure to complete the SAFE registrations may subject them to fines and legal sanctions and may also limit the ability to make 
payment under our share incentive plans or receive dividends or sales proceeds related thereto, or our ability to contribute additional 
capital into our wholly-foreign owned enterprises in China and limit our wholly-foreign owned enterprises’ ability to distribute 
dividends to us. We also face regulatory uncertainties that could restrict our ability to adopt additional share incentive plans for our 
directors and employees under PRC law.

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The enforcement of the PRC Labor Contract Law, and other labor-related regulations in the PRC may increase our labor costs 
and limit our flexibility to use labor. Our failure to comply with PRC labor-related laws may expose us to penalties.

On June 29, 2007, the Standing Committee of the National People’s Congress of China enacted the PRC Labor Contract 

Law, which became effective on January 1, 2008 and was amended on December 28, 2012. The PRC Labor Contract Law introduces 
specific provisions related to fixed-term employment contracts, part-time employment, probation, consultation with labor unions and 
employee assemblies, employment without a written contract, dismissal of employees, severance, and collective bargaining, which 
together represent enhanced enforcement of labor laws and regulations. According to the PRC Labor Contract Law, an employer is 
obliged to sign an unfixed-term labor contract with any employee who has worked for the employer for 10 consecutive years. Further, 
if an employee requests or agrees to renew a fixed-term labor contract that has already been entered into twice consecutively, the 
resulting contract must have an unfixed term, with certain exceptions. The employer must pay economic compensation to an employee 
where a labor contract is terminated or expires in accordance with the PRC Labor Contract Law, except for certain situations which 
are specifically regulated. As a result, our ability to terminate employees is significantly restricted. In addition, the government has 
issued various labor-related regulations to further protect the rights of employees. According to such laws and regulations, employees 
are entitled to annual leave ranging from five to 15 days and are able to be compensated for any untaken annual leave days in the 
amount of three times their daily salary, subject to certain exceptions. In the event that we decide to change our employment or labor 
practices, the PRC Labor Contract Law and its implementation rules may also limit our ability to effect those changes in a manner that 
we believe to be cost-effective. In addition, as the interpretation and implementation of these new regulations are still evolving, our 
employment practices may not be at all times deemed in compliance with the new regulations. If we are subject to severe penalties or 
incur significant liabilities in connection with labor disputes or investigations, our business and financial conditions may be adversely 
affected.

Companies operating in China are required to participate in various government sponsored employee benefit plans, including 
certain social insurance, housing funds and other welfare-oriented payment obligations, and contribute to the plans in amounts equal to 
certain percentages of salaries, including bonuses and allowances, of their employees up to a maximum amount specified by the local 
government from time to time. The requirement to maintain employee benefit plans has not been implemented consistently by local 
governments in China given the different levels of economic development in different locations. We did not pay, or were not able to 
pay, certain past social security and housing fund contributions in strict compliance with the relevant PRC regulations for and on 
behalf of our employees due to differences in local regulations and inconsistent implementation or interpretation by local authorities in 
the PRC and varying levels of acceptance of the housing fund system by our employees. We may be subject to fines and penalties for 
our failure to make payments in accordance with the applicable PRC laws and regulations. We may be required to make up the 
contributions for these plans as well as to pay late fees and fines. We have not made any accruals for the interest on underpayments 
and penalties that may be imposed by the relevant PRC government authorities in the financial statements. If we are subject to 
penalties, late fees or fines in relation to the underpaid employee benefits, our financial condition and results of operations may be 
adversely affected.

We rely to a significant extent on dividends and other distributions on equity paid by our principal operating subsidiaries to fund 
offshore cash and financing requirements. Any limitation on the ability of our operating subsidiaries to make payments to us could 
have a material and adverse impact on our ability to operate our business.

We are a holding company and rely to a significant extent on dividends and other distributions on equity paid by our 

principal operating subsidiaries and on remittances from our VIE, for our offshore cash and financing requirements, including the 
funds necessary to pay dividends and other cash distributions to our shareholders, fund inter-company loans, service any debt and 
interest we may incur outside of China and pay our expenses. When our principal operating subsidiaries or our VIE incur additional 
debt, the instruments governing the debt may restrict their ability to pay dividends or make other distributions or remittances to us. 
Furthermore, the laws, rules and regulations applicable to our PRC subsidiaries and certain other subsidiaries permit payments of 
dividends only out of their retained earnings, if any, determined in accordance with applicable accounting standards and regulations.

Under PRC laws, rules and regulations, each of our subsidiaries incorporated in China is required to set aside at least 10% of 

its net income each year to fund certain statutory reserves until the cumulative amount of such reserves reaches 50% of its registered 
capital. These reserves, together with the registered capital, are not distributable as cash dividends. As a result of these laws, rules and 
regulations, our subsidiaries incorporated in China are restricted in their ability to transfer a portion of their respective net assets to 
their shareholders as dividends, loans or advances.

In response to the persistent capital outflow in China and RMB’s depreciation against U.S. dollar in the fourth quarter of 

2016, the PBOC and the SAFE have implemented a series of capital control measures over recent months, including stricter vetting 
procedures for China-based companies to remit foreign currency for overseas acquisitions, dividend payments and shareholder loan 
repayments. For instance, on January 26, 2017, SAFE issued the Notice of State Administration of Foreign Exchange on Improving 
the Review of Authenticity and Compliance to Further Promote Foreign Exchange Control, or the SAFE Circular 3, which stipulates 
several capital control measures with respect to the outbound remittance of profit from domestic entities to offshore entities, including 
(i) under the principle of genuine transaction, banks shall check board resolutions regarding profit distribution, the original version of 
tax filing records and audited financial statements; and (ii) domestic entities shall hold income to account for previous years’ losses 
before remitting the profits. The PRC government may continue to strengthen its capital controls, and more restrictions and substantial 
vetting process may be put in place by SAFE for cross-border transactions falling under both the current account and the capital 
account. Limitations on the ability of VIEs to make remittances to wholly-foreign owned enterprises and on the ability of our 
subsidiaries to pay dividends to us could limit our ability to access cash generated by the operations of those entities, including to 
make investments or acquisitions that could be beneficial to our businesses, pay dividends to our shareholders, service debt and 
interest, or otherwise fund and conduct our business.

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We may be treated as a resident enterprise for PRC tax purposes under the PRC Enterprise Income Tax Law, and we may 
therefore be subject to PRC income tax on our global income.

Under the PRC Enterprise Income Tax Law and its implementing rules, enterprises established under the laws of jurisdictions 

outside of China with “de facto management bodies” located in China may be considered PRC tax resident enterprises for tax 
purposes and may be subject to the PRC enterprise income tax at the rate of 25% on their global income. “De facto management 
body” refers to a managing body that exercises substantive and overall management and control over the production and business, 
personnel, accounting books and assets of an enterprise. The State Administration of Taxation issued the Notice Regarding the 
Determination of Chinese-Controlled Offshore-Incorporated Enterprises as PRC Tax Resident Enterprises on the Basis of De Facto 
Management Bodies, or SAT Circular 82, on April 22, 2009. SAT Circular 82 provides certain specific criteria for determining 
whether the “de facto management body” of a Chinese-controlled offshore-incorporated enterprise is located in China. Although SAT 
Circular 82 only applies to offshore enterprises controlled by PRC enterprises, not those controlled by foreign enterprises or 
individuals, the determining criteria set forth in SAT Circular 82 may reflect the State Administration of Taxation’s general position 
on how the “de facto management body” test should be applied in determining the tax resident status of offshore enterprises, 
regardless of whether they are controlled by PRC enterprises. If we were to be considered a PRC resident enterprise, we would be 
subject to PRC enterprise income tax at the rate of 25% on our global income. In such case, our profitability and cash flow may be 
materially reduced as a result of our global income being taxed under the Enterprise Income Tax Law. We believe that none of our 
entities outside of China is a PRC resident enterprise for PRC tax purposes. However, the tax resident status of an enterprise is subject 
to determination by the PRC tax authorities and uncertainties remain with respect to the interpretation of the term “de facto 
management body.”

Dividends payable to our foreign investors and gains on the sale of our ADSs or Class A ordinary shares by our foreign investors 
may become subject to PRC tax.

Under the PRC Enterprise Income Tax Law and its implementing rules issued by the State Council, a 10% PRC withholding 

tax is applicable to dividends payable to investors that are non-resident enterprises, which do not have an establishment or place of 
business in the PRC or which have such establishment or place of business but the dividends are not effectively connected with such 
establishment or place of business, to the extent such dividends are derived from sources within the PRC. Similarly, any gain realized 
on the transfer of ADSs or Class A ordinary shares by such investors is also subject to PRC tax at a current rate of 10%, subject to any 
reduction or exemption set forth in applicable tax treaties or under applicable tax arrangements between jurisdictions, if such gain is 
regarded as income derived from sources within the PRC. If we are deemed a PRC resident enterprise, dividends paid on our Class A 
ordinary shares or ADSs, and any gain realized from the transfer of our Class A ordinary shares or ADSs, would be treated as income 
derived from sources within the PRC and would as a result be subject to PRC taxation. Furthermore, if we are deemed a PRC resident 
enterprise, dividends payable to individual investors who are non-PRC residents and any gain realized on the transfer of ADSs or 
Class A ordinary shares by such investors may be subject to PRC tax at a current rate of 20%, subject to any reduction or exemption 
set forth in applicable tax treaties or under applicable tax arrangements between jurisdictions. If we or any of our subsidiaries 
established outside China are considered a PRC resident enterprise, it is unclear whether holders of our ADSs or Class A ordinary 
shares would be able to claim the benefit of income tax treaties or agreements entered into between China and other countries or areas. 
If dividends payable to our non-PRC investors, or gains from the transfer of our ADSs or Class A ordinary shares by such investors, 
are deemed as income derived from sources within the PRC and thus are subject to PRC tax, the value of your investment in our ADSs 
or Class A ordinary shares may decline significantly.

We and our shareholders face uncertainties with respect to indirect transfers of equity interests in PRC resident enterprises, assets 
attributed to a PRC establishment of non-Chinese company, or real property located in China owned by non-Chinese companies.

On February 3, 2015, the State Administration of Taxation issued the Bulletin on Issues of Enterprise Income Tax on Indirect 
Transfers of Assets by Non-PRC Resident Enterprises, or Bulletin 7, which was recently amended on December 29, 2017. Pursuant to 
this Bulletin, an “indirect transfer” of assets, including equity interests in a PRC resident enterprise, by non-PRC resident enterprises 
may be recharacterized and treated as a direct transfer of PRC taxable assets, if such arrangement does not have a reasonable 
commercial purpose and was established for the purpose of avoiding payment of PRC enterprise income tax. As a result, gains derived 
from such indirect transfer may be subject to PRC enterprise income tax. According to Bulletin 7, “PRC taxable assets” include assets 
attributed to an establishment or place of business in China, real properties located in China, and equity investments in PRC resident 
enterprises, in respect of which gains from their transfer by a direct holder, being a non-PRC resident enterprise, would be subject to 
PRC enterprise income taxes. When determining whether there is a “reasonable commercial purpose” of the transaction arrangement, 
features to be taken into consideration include: whether the main value of the equity interest of the relevant offshore enterprise derives 
from PRC taxable assets; whether the assets of the relevant offshore enterprise mainly consists of direct or indirect investment in 
China or if its income mainly derives from China; whether the offshore enterprise and its subsidiaries directly or indirectly holding 
PRC taxable assets have real commercial nature which is evidenced by their actual function and risk exposure; the duration of 
existence of the business model and organizational structure; the foreign income tax liabilities arising from the indirect transfer of 
PRC taxable assets; the replicability of the transaction by direct transfer of PRC taxable assets; and the tax situation of such indirect 
transfer and applicable tax treaties or similar arrangements. In respect of an indirect offshore transfer of assets of a PRC establishment 
or place of business, the resulting gain is to be included with the enterprise income tax filing of the PRC establishment or place of 
business being transferred, and would consequently be subject to PRC enterprise income tax at a rate of 25%. Where the underlying 
transfer relates to the real properties located in China or to equity investments in a PRC resident enterprise, which is not related to a 
PRC establishment or place of business of a non-resident enterprise, a PRC enterprise income tax of 10% would apply, subject to 
available preferential tax treatment under applicable tax treaties or similar arrangements, and the party who is obligated to make the 
transfer payments has the withholding obligation. Where the payor fails to withhold any or sufficient tax, the transferor shall declare 
and pay such tax to the tax authority by itself within the statutory time limit. Bulletin 7 does not apply to transactions of sale of shares 
by investors through a public stock exchange where such shares were acquired from a transaction through a public stock exchange. On 
October 17, 2017, SAT issued the Bulletin on Issues Concerning the Withholding of Non-resident Enterprise Income Tax at Source, or 
Bulletin 37, which, among others, repeals certain rules related to treatment of situations where a payor has failed to timely withhold 
tax as stipulated in Circular 7. In particular, Bulletin 37 provides that when a payor as the withholding agent fails to or is unable to 
perform its withholding duty, on the condition that the relevant non-PRC resident enterprise voluntarily makes payment before being 
ordered to do so in a timely manner or within a time limit prescribed by relevant tax authorities, the tax shall be deemed as having 
been timely paid. The Bulletin 37 further specifies and clarifies tax withholding methods applicable to income of non-PRC resident 
enterprises.

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There is uncertainty as to the application of Bulletin 7. Especially as Bulletin 7 is lately promulgated, it is not clear how it 

will be implemented. Bulletin 7 may be determined by the tax authorities to be applicable to our offshore restructuring transactions or 
sale of our ordinary shares or preferred shares, or those of our offshore subsidiaries, where non-resident enterprises, being the 
transferors, were involved. We thereby may be subject to the tax filing and withholding or tax payment obligation, while our PRC 
subsidiaries may be requested to assist in the filing. Furthermore, we, our non-resident enterprises and PRC subsidiaries may be 
required to spend valuable resources to comply with Bulletin 7 or to establish that we and our non-resident enterprises should not be 
taxed under Bulletin 7, for our previous and future restructuring or disposal of shares of our offshore subsidiaries, which may have a 
material adverse effect on our financial condition and results of operations.

The PRC tax authorities have the discretion under Bulletin 7 to make adjustments to the taxable capital gains based on the 

difference between the fair value of the taxable assets transferred and the cost of investment. If the PRC tax authorities make 
adjustments to the taxable income of the transactions under Bulletin 7, our income tax costs associated with such potential acquisitions 
or disposals could increase, which may have an adverse effect on our financial condition and results of operations.

Restrictions on currency exchange may limit our ability to utilize our cash effectively.

Substantially all of our revenue is denominated in Renminbi. The Renminbi is currently convertible under the “current 
account,” which includes dividends, trade and service-related foreign exchange transactions, but not under the “capital account,”
which includes foreign direct investment and loans, including loans we may secure from or for our onshore subsidiaries or our VIE. 
Currently, certain of our PRC subsidiaries may purchase foreign currency for settlement of “current account transactions,” including 
payment of dividends to us, without the approval of SAFE by complying with certain procedural requirements. However, the relevant 
PRC governmental authorities may limit or eliminate our ability to purchase foreign currencies in the future for current account 
transactions. Foreign exchange transactions under the capital account remain subject to limitations and require approvals from, or 
registration with, SAFE and other relevant PRC governmental authorities. Since a significant amount of our future revenue will be 
denominated in Renminbi, any existing and future restrictions on currency exchange may limit our ability to utilize cash generated in 
Renminbi to fund our business activities outside of the PRC or pay dividends in foreign currencies to our shareholders, including 
holders of our ADSs, and may limit our ability to obtain foreign currency through debt or equity financing for our subsidiaries and our 
VIE.

The audit report included in this annual report is prepared by an auditor who has not been inspected by the Public Company 
Accounting Oversight Board and, as such, our investors are deprived of the benefits of such inspection.

Our independent registered public accounting firm that issues the audit report included in this annual report, as auditors of 

companies that are traded publicly in the U.S. and a firm registered with the U.S. Public Company Accounting Oversight Board, or the 
PCAOB, is required by the laws of the U.S. to undergo regular inspections by the PCAOB to assess its compliance with the laws of 
the U.S. and professional standards. Because our auditors are located in the PRC, a jurisdiction where the PCAOB is currently unable 
to fully conduct inspections without the approval of the Chinese authorities, our auditors have not been inspected by the PCAOB.

Inspections of other firms that the PCAOB has conducted outside China have identified deficiencies in those firms’ audit 

procedures and quality control procedures, which may be addressed as part of the inspection process to improve future audit quality. 
This lack of PCAOB inspections in China prevents the PCAOB from regularly evaluating our auditor’s audits and its quality control 
procedures. As a result, investors in our company do not have the benefits of PCAOB inspections. Further, the inability of the PCAOB 
to conduct inspections of auditors in China makes it more difficult to evaluate the effectiveness of our auditor’s audit procedures or 
quality control procedures as compared to auditors outside of China that are subject to PCAOB inspections.

If additional remedial measures are imposed on the “big four” China-based accounting firms, including our independent 
registered public accounting firm, in administrative proceedings brought by the SEC alleging such firms’ failure to meet specific 
criteria set by the SEC with respect to requests for the production of documents, we could be unable to timely file future financial 
statements in compliance with the requirements of the Exchange Act.

In December 2012, the SEC instituted proceedings under Rule 102(e)(1)(iii) of the SEC’s Rules of Practice against five 

China-based accounting firms, including our independent registered public accounting firm, alleging that these firms had violated the 
U.S. securities laws and the SEC’s rules and regulations thereunder by failing to provide to the SEC the firms’ work papers related to 
their audits of certain China-based companies that are publicly traded in the U.S. Rule 102(e)(1)(iii) grants the SEC the authority to 
deny to any person, temporarily or permanently, the ability to practice before the SEC who is found by the SEC, after notice and 
opportunity for a hearing, to have willfully violated any such laws or rules and regulations. On January 22, 2014, an initial 
administrative law decision was issued, censuring these accounting firms and suspending four of the five firms from practicing before 
the SEC for a period of six months. Four of these China-based accounting firms appealed to the SEC against this decision and, on 
February 6, 2015, each of the four China-based accounting firms agreed to a censure and to pay a fine to the SEC to settle the dispute 
and avoid suspension of their ability to practice before the SEC. The firms’ ability to continue to serve all their respective clients is not 
affected by the settlement. The settlement requires the firms to follow detailed procedures to seek to provide the SEC with access to 
Chinese firms’ audit documents via the China Securities Regulatory Commission. If the firms do not follow these procedures, the SEC 
could impose penalties such as suspensions, or it could restart the administrative proceedings. The settlement did not require the firms 
to admit to any violation of law and preserves the firms’ legal defenses in the event the administrative proceeding is restarted

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In the event that the SEC restarts the administrative proceedings, depending upon the final outcome, companies listed in the 
U.S. with major Chinese operations may find it difficult or impossible to retain auditors in respect of their operations in China, which 
could result in financial statements being determined to not be in compliance with the requirements of the Exchange Act, including 
possible delisting. Moreover, any negative news about any such future proceedings against these audit firms may cause investor 
uncertainty regarding China-based, U.S.-listed companies and the market price of our ADSs may be adversely affected.

If our independent registered public accounting firm were denied, even temporarily, the ability to practice before the SEC and 

we were unable to timely find another registered public accounting firm to audit and issue an opinion on our financial statements, our 
financial statements could be determined not to be in compliance with the requirements of the Exchange Act. Such a determination 
could ultimately lead to the delay or abandonment of our initial public offering, delisting of the ADSs representing our Class A 
ordinary shares from the New York Stock Exchange or deregistration from the SEC, or both, which would substantially reduce or 
effectively terminate the trading of our ADSs in the U.S.

Risks Related to Our ADSs

The trading price of our ADSs may be volatile, which could result in substantial losses to you.

The trading prices of our ADSs are likely to be volatile and could fluctuate widely due to factors beyond our control. This 

may happen because of broad market and industry factors, such as global and China’s economic conditions, as well as the 
performance and fluctuation in the market prices or the underperformance or deteriorating financial results of other listed companies 
based in China. The securities of some of the listed companies based in China have experienced significant volatility since their initial 
public offerings, including, in some cases, substantial declines in the trading prices of their securities. The trading performances of 
other Chinese companies’ securities after their offerings, including Internet and e-commerce companies, may affect the attitudes of 
investors toward Chinese companies listed in the U.S., which consequently may impact the trading performance of our ADSs, 
regardless of our actual operating performance. In addition, any negative news or perceptions about inadequate corporate governance 
practices or fraudulent accounting, corporate structure or matters of other Chinese companies may also negatively affect the attitudes 
of investors towards Chinese companies in general, including us, regardless of whether we have conducted any inappropriate 
activities. In addition, securities markets may from time to time experience significant price and volume fluctuations that are not 
related to our operating performance, such as the large decline in share prices in the U.S., China and other jurisdictions in late 2008, 
early 2009, the second half of 2011 and in 2015, which may have a material and adverse effect on the trading price of our ADSs.

In addition to the above factors, the price and trading volume of our ADSs may be highly volatile due to multiple factors, 

such as announcements by us or our competitors of new product and service offerings, acquisitions, strategic relationships, joint 
ventures, capital raisings or capital commitments, additions or departures by our senior management and by actual or anticipated 
fluctuations in our quarterly results of operations and changes or revisions of our expected results. The trading price and volume of our 
ADSs may also be affected by studies and reports relating to the quality of our service offerings or those of our competitors and 
reports by securities research analysts. Other factors include regulatory developments affecting us or our industry, customers or 
suppliers, as well as changes in the market for our services and the economic performance or market valuations of other companies 
offering supply chain services may affect trading in our ADSs. Further, the trading price and volume of our ADSs may also be 
influenced by fluctuations of exchange rates between the RMB and the U.S. dollar, or restrictions on our outstanding shares or ADSs 
and sales or perceived potential sales of additional Class A ordinary shares or ADSs.

If securities or industry analysts do not publish research or publish inaccurate or unfavorable research about our business, the 
market price for our ADSs and trading volume could decline.

The trading market for our ADSs will depend in part on the research and reports that securities or industry analysts publish 

about us or our business. If research analysts do not establish and maintain adequate research coverage or if one or more of the 
analysts who covers us downgrades our ADSs or publishes inaccurate or unfavorable research about our business, the market price for 
our ADSs would likely decline. If one or more of these analysts cease coverage of our company or fail to publish reports on us 
regularly, we could lose visibility in the financial markets, which, in turn, could cause the market price or trading volume for our 
ADSs to decline.

Techniques employed by short sellers may drive down the market price of our ADSs.

Short selling is the practice of selling securities that the seller does not own but rather has borrowed from a third party with 

the intention of buying identical securities back at a later date to return to the lender. The short seller hopes to profit from a decline in 
the value of the securities between the sale of the borrowed securities and the purchase of the replacement shares, as the short seller 
expects to pay less in that purchase than it received in the sale. As it is in the short seller’s interest for the price of the security to 
decline, many short sellers publish, or arrange for the publication of, negative opinions regarding the relevant issuer and its business 
prospects in order to create negative market momentum and generate profits for themselves after selling a security short. These short 
attacks have, in the past, led to selling of shares in the market.

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Public companies that have substantially all of their operations in China have been the subject of short selling. Much of the 
scrutiny and negative publicity has centered on allegations of a lack of effective internal control over financial reporting resulting in 
financial and accounting irregularities and mistakes, inadequate corporate governance policies or a lack of adherence thereto and, in 
many cases, allegations of fraud. As a result, many of these companies are now conducting internal and external investigations into the 
allegations and, in the interim, are subject to shareholder lawsuits and/or SEC enforcement actions.

It is not clear what effect such negative publicity could have on us. If we were to become the subject of any unfavorable 
allegations, whether such allegations are proven to be true or untrue, we could have to expend a significant amount of resources to 
investigate such allegations and/or defend ourselves. While we would strongly defend against any such short seller attacks, we may be 
constrained in the manner in which we can proceed against the relevant short seller by principles of freedom of speech, applicable 
state law or issues of commercial confidentiality. Such a situation could be costly and time-consuming, and could distract our 
management from growing our business. Even if such allegations are ultimately proven to be groundless, allegations against us could 
severely impact our business operations and stockholders equity, and any investment in our ADSs could be greatly reduced or 
rendered worthless.

Because we do not expect to pay dividends in the foreseeable future, you must rely on price appreciation of our ADSs for return on 
your investment.

We currently intend to retain most, if not all, of our available funds and any future earnings to fund the development and 

growth of our business. As a result, we do not expect to pay any cash dividends in the foreseeable future. See “Item 8. Financial 
Information—A. Consolidated Statements and Other Financial Information—Dividend Policy and Distributions.” Therefore, you 
should not rely on an investment in our ADSs as a source for any future dividend income.

Our board of directors has complete discretion as to whether to distribute dividends, subject to certain requirements of 

Cayman Islands law. Under Cayman Islands law, a Cayman Islands company may pay a dividend out of either profit or share 
premium account, provided that in no circumstances may a dividend be paid if this would result in the company being unable to pay 
its debts as they fall due in the ordinary course of business. Even if our board of directors decides to declare and pay dividends, the 
timing, amount and form of future dividends, if any, will depend on, among other things, our future results of operations and cash 
flow, our capital requirements and surplus, the amount of distributions, if any, received by us from our subsidiaries, our financial 
condition, contractual restrictions and other factors deemed relevant by our board of directors. Accordingly, the return on your 
investment in our ADSs will likely depend entirely upon any future price appreciation of our ADSs. There is no guarantee that our 
ADSs will appreciate in value or even maintain the price at which you purchased the ADSs. You may not realize a return on your 
investment in our ADSs and you may even lose your entire investment in our ADSs.

Substantial future sales or perceived potential sales of our ADSs in the public market could cause the price of our ADSs to decline.

Substantial sales of our ADSs in the public market, or the perception that these sales could occur, could cause the market 
price of our ADSs to decline significantly. As of February 28, 2019, we had 392,514,399 ordinary shares outstanding, comprising 
250,648,452 Class A ordinary shares (including 5,079,144 Class A ordinary shares issued to our depositary bank and reserved for 
future issuances of ADSs upon exercise or vesting of awards granted under the our share incentive plans), 94,075,249 Class B 
ordinary shares and 47,790,698 Class C ordinary shares, including 117,633,633 Class A ordinary shares represented by ADSs 
(including 5,079,144 ADSs held by our depositary bank for our account and reserved for future issuances of ADSs upon exercise or 
vesting of awards granted under the our share incentive plans). All ADSs representing our Class A ordinary shares are freely 
transferable by persons other than our “affiliates” without restriction or additional registration under the U.S. Securities Act of 1933, 
as amended, or the Securities Act. All of the other Class A ordinary shares outstanding are available for sale in the public market 
subject to volume and other restrictions as applicable under Rules 144 and 701 under the Securities Act.

Certain major holders of our ordinary shares have the right to cause us to register under the Securities Act the sale of their 

shares. Registration of these shares under the Securities Act would result in ADSs representing these shares becoming freely tradable 
without restriction under the Securities Act immediately upon the effectiveness of the registration. Sales of these registered shares in 
the form of ADSs in the public market could cause the price of our ADSs to decline significantly.

We have adopted share incentive plans under which we have the discretion to grant a broad range of equity-based awards to 
eligible participants. We have registered all ordinary shares that we may issue under these share incentive plans. Since these ordinary 
shares have been registered, they can be freely sold in the public market in the form of ADSs upon issuance, subject to volume 
limitations applicable to affiliates. If a large number of our ordinary shares or securities convertible into our ordinary shares are sold in 
the public market in the form of ADSs after they become eligible for sale, the sales could reduce the trading price of our ADSs and 
impede our ability to raise future capital. In addition, any ordinary shares that we issue under our share incentive plans would dilute 
the percentage ownership held by our investors.

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As a holder of ADSs, you have fewer rights than holders of our ordinary shares and must act through the depositary to exercise 
those rights.

Holders of ADSs do not have the same rights as our registered shareholders. As a holder of our ADSs, you will not have any 

direct right to attend general meetings of our shareholders or to cast any votes at such meetings. You will only be able to exercise the 
voting rights which attach to the underlying Class A ordinary shares represented by your ADSs indirectly by giving voting instructions 
to the depositary in accordance with the provisions of the deposit agreement. Upon receipt of your voting instructions, the depositary 
will try, as far as is practicable, to vote the underlying Class A ordinary shares in accordance with your instructions. You will not be 
able to exercise directly any right to vote with respect to the underlying Class A ordinary shares unless you withdraw the shares and 
become the registered holder of such shares prior to the record date for the general meeting. Under our ninth amended and restated 
articles of association currently in effect, the minimum notice period required to be given by our company to our registered 
shareholders to convene a general meeting will be 10 calendar days. When a general meeting is convened, you may not receive 
sufficient notice of the meeting to enable you to withdraw the Class A ordinary shares represented by your ADSs and become the 
registered holder of such shares to allow you to attend the general meeting or to cast your vote directly with respect to any specific 
matter or resolution to be considered and voted upon at the general meeting. In addition, under our ninth amended and restated articles 
of association currently in effect, for the purposes of determining those shareholders who are entitled to attend and vote at any general 
meeting, our directors may close our register of members and/or fix in advance a record date for such meeting, and such closure of our 
register of members or the setting of such a record date may prevent you from withdrawing the underlying Class A ordinary shares 
represented by your ADSs and becoming the registered holder of such shares prior to the record date, so that you would not be able to 
attend the general meeting or to vote directly. Where any matter is to be put to a vote at a general meeting, we will make all reasonable 
efforts to cause the depositary to notify you of the upcoming vote and to deliver our voting materials to you in a timely manner, but 
there can be no assurance that you will receive the voting materials in time to ensure that you can instruct the depositary to vote the 
Class A ordinary shares underlying your ADSs. Furthermore, the depositary and its agents will not be responsible for any failure to 
carry out any instructions to vote, for the manner in which any vote is cast or for the effect of any such vote. As a result, you may not 
be able to exercise your right to direct how the underlying Class A ordinary shares represented by your ADSs are voted, and you may 
lack recourse if the underlying Class A ordinary shares represented by your ADSs are not voted as you requested. In addition, in your 
capacity as an ADS holder, you will not be able to call a shareholders’ meeting.

Your right to participate in any future rights offerings may be limited, which may cause dilution to your holdings.

We may from time to time distribute rights to our shareholders, including rights to acquire our securities. However, we 

cannot make rights available to you in the U.S. unless we register both the rights and the securities to which the rights relate under the 
Securities Act or an exemption from the registration requirements is available. Under the deposit agreement, the depositary will not 
make rights available to you unless both the rights and the underlying securities to be distributed to ADS holders are either registered 
under the Securities Act or exempt from registration under the Securities Act. We are under no obligation to file a registration 
statement with respect to any such rights or securities or to endeavor to cause such a registration statement to be declared effective and 
we may not be able to establish a necessary exemption from registration under the Securities Act. Accordingly, you may be unable to 
participate in our rights offerings and may experience dilution in your holdings.

You may not receive cash dividends if the depositary decides it is impractical to make them available to you.

The depositary will pay cash dividends on the ADSs only to the extent that we decide to distribute dividends on our ordinary 

shares or other deposited securities, and we do not have any present plan to pay any cash dividends in the foreseeable future. See 
“Item 8. Financial Information—A. Consolidated Statements and Other Financial Information—Dividend Policy and Distributions.”
To the extent that our company pays any cash dividends or other distributions to our shareholders, we will pay such distributions 
which are payable in respect of our Class A ordinary shares (or other deposited securities) represented by ADSs to the depositary of 
our ADSs or the custodian (as the registered holder of such Class A ordinary shares or other deposited securities), and the depositary 
has agreed to pay the cash dividends or other distributions it or the custodian receives on our Class A ordinary shares or other 
deposited securities after deducting its fees and expenses, to the holders of the ADSs. You will receive these distributions in 
proportion to the number of Class A ordinary shares your ADSs represent. However, the depositary may, at its discretion, decide that 
it is inequitable or impractical to make a distribution available to any holders of ADSs. For example, the depositary may determine 
that it is not practicable to distribute certain property through the mail, or that the value of certain distributions may be less than the 
cost of mailing them. In these cases, the depositary may decide not to distribute such property to you.

You may be subject to limitations on transfer of your ADSs.

Your ADSs are transferable on the books of the depositary. However, the depositary may close its transfer books at any time 
or from time to time when it deems expedient in connection with the performance of its duties. In addition, the depositary may refuse 
to deliver, transfer or register transfers of ADSs generally when our books or the books of the depositary are closed, or at any time if 
we or the depositary deems it advisable to do so because of any requirement of law or of any government or governmental body, or 
under any provision of the deposit agreement, or for any other reason.

Certain judgments obtained against us by our shareholders may not be enforceable.

We are an exempted company incorporated under the laws of the Cayman Islands. Substantially all of our assets are located 
outside the U.S. In addition, all of our directors and executive officers and the experts named in this annual report reside outside the 
U.S., and most of their assets are located outside the U.S. As a result, it may be difficult or impossible for you to bring an action 
against us or against them in the U.S. in the event that you believe that your rights have been infringed under the U.S. federal 
securities laws or otherwise. Even if you are successful in bringing an action of this kind, the laws of the Cayman Islands, China or 
other relevant jurisdiction may render you unable to enforce a judgment against our assets or the assets of our directors and officers.

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You may face difficulties in protecting your interests, and your ability to protect your rights through U.S. courts may be limited, 
because we are incorporated under Cayman Islands law.

We are an exempted company limited by shares incorporated under the laws of the Cayman Islands. Our corporate affairs are 

governed by our memorandum and articles of association, the Companies Law (2018 Revision) of the Cayman Islands and the 
common law of the Cayman Islands. The rights of shareholders to take action against our directors, actions by our minority 
shareholders and the fiduciary duties of our directors to us under Cayman Islands law are to a large extent governed by the common 
law of the Cayman Islands. The common law of the Cayman Islands is derived in part from comparatively limited judicial precedent 
in the Cayman Islands as well as from the common law of England, the decisions of whose courts are of persuasive authority, but are 
not binding, on a court in the Cayman Islands. The rights of our shareholders and the fiduciary duties of our directors under Cayman 
Islands law are not as clearly established as they would be under statutes or judicial precedent in some jurisdictions in the U.S. In 
particular, the Cayman Islands has a less developed body of securities laws than the U.S. Some U.S. states, such as Delaware, have 
more fully developed and judicially interpreted bodies of corporate law than the Cayman Islands. In addition, Cayman Islands 
companies may not have standing to initiate a shareholder derivative action in a federal court of the U.S.

Shareholders of Cayman Islands exempted companies like us have no general rights under Cayman Islands law to inspect 

corporate records or to obtain copies of lists of shareholders of these companies. Our directors have discretion under our ninth 
amended and restated articles of association currently in effect to determine whether or not, and under what conditions, our corporate 
records may be inspected by our shareholders, but are not obliged to make them available to our shareholders. This may make it more 
difficult for you to obtain the information needed to establish any facts necessary for a shareholder resolution or to solicit proxies from 
other shareholders in connection with a proxy contest.

As a result of all of the above, our public shareholders may have more difficulty in protecting their interests in the face of 

actions taken by management, members of the board of directors or controlling shareholders than they would as public shareholders of 
a company incorporated in the U.S.

Our articles of association contain anti-takeover provisions that could discourage a third party from acquiring us, which could 
limit our shareholders’ opportunity to sell their shares, including Class A ordinary shares represented by our ADSs, at a premium.

Our ninth amended and restated articles of association currently in effect contain provisions that limit the ability of others to 

acquire control of our company or cause us to engage in change-of-control transactions. These provisions could have the effect of 
depriving our shareholders of an opportunity to sell their shares at a premium over prevailing market prices by discouraging third 
parties from seeking to obtain control of our company in a tender offer or similar transaction. For example, our board of directors has 
the authority, without further action by our shareholders, to issue preferred shares in one or more series and to fix their designations, 
powers, preferences, privileges, and relative participating, optional or special rights and the qualifications, limitations or restrictions, 
including dividend rights, conversion rights, voting rights, terms of redemption and liquidation preferences, any or all of which may 
be greater than the rights associated with our ordinary shares, in the form of ADS or otherwise. Preferred shares could be issued 
quickly with terms calculated to delay or prevent a change in control of our company or make removal of management more difficult. 
If our board of directors decides to issue preferred shares, the price of our ADSs may fall and the voting and other rights of the holders 
of our ordinary shares and ADSs may be materially and adversely affected.

These provisions could have the effect of depriving our shareholders of an opportunity to sell their shares at a premium over 

prevailing market prices by discouraging third parties from seeking to obtain control of our company in a tender offer or similar 
transaction.

We are a foreign private issuer within the meaning of the rules under the Exchange Act, and as such we are exempt from certain 
provisions applicable to U.S. domestic public companies.

Because we qualify as a foreign private issuer under the Exchange Act, we are exempt from certain provisions of the 
securities rules and regulations in the U.S. that are applicable to U.S. domestic issuers, including: (i) the rules under the Exchange Act 
requiring the filing with the SEC of quarterly reports on Form 10-Q or current reports on Form 8-K; (ii) the sections of the Exchange 
Act regulating the solicitation of proxies, consents, or authorizations in respect of a security registered under the Exchange Act; 
(iii) the sections of the Exchange Act requiring insiders to file public reports of their stock ownership and trading activities and 
liability for insiders who profit from trades made in a short period of time; and (iv) the selective disclosure rules by issuers of material 
nonpublic information under Regulation FD.

We are required to file an annual report on Form 20-F within four months of the end of each fiscal year. In addition, we 

intend to publish our results on a quarterly basis as press releases, distributed pursuant to the rules and regulations of the New York 
Stock Exchange. Press releases relating to financial results and material events will also be furnished to the SEC on Form 6-K. 
However, the information we are required to file with or furnish to the SEC will be less extensive and less timely compared to that 
required to be filed with the SEC by U.S. domestic issuers. As a result, you may not be afforded the same protections or information 
that would be made available to you were you investing in a U.S. domestic issuer.

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As a foreign private issuer, we are permitted to adopt certain practices of our home country, the Cayman Islands, in relation to 
corporate governance matters that differ significantly from the New York Stock Exchange corporate governance listing standards; 
these practices afford less protection to shareholders than they would enjoy if we complied fully with the New York Stock 
Exchange corporate governance listing standards.

Our ADSs are listed on the New York Stock Exchange. The New York Stock Exchange Listed Company Manual permits a 

foreign private issuer like us to follow the corporate governance practices of its home country. Certain corporate governance practices 
in the Cayman Islands, which is our home country, may differ significantly from the New York Stock Exchange corporate governance 
listing standards.

For instance, we are not required to: (i) have a majority of the board be independent; (ii) have a compensation committee or a 

corporate governance and nominating committee consisting entirely of independent directors; or (iii) have regularly scheduled 
executive sessions with only independent directors each year. We intend to rely on some of these exemptions. As a result, you may not 
be provided with the benefits of certain corporate governance requirements of the New York Stock Exchange.

We may become a passive foreign investment company, or PFIC, which could result in adverse U.S. tax consequences to U.S. 
investors.

Based on the past and projected composition of our income and assets, and the valuation of our assets, including goodwill, 
we do not believe we were a PFIC for our most recent taxable year and we do not expect to become one in the future, although there 
can be no assurance in this regard. The determination of whether or not we are a PFIC is made on an annual basis and will depend on 
the composition of our income and assets from time to time. Specifically, for any taxable year, we will be classified as a PFIC for U.S. 
federal income tax purposes if either (i) 75% or more of our gross income in that taxable year is passive income or (ii) the average 
percentage of our assets (which includes cash) by value in that taxable year which produce, or are held for the production of, passive 
income is at least 50%. The calculation of the value of our assets will be based, in part, on the quarterly market value of our ADSs, 
which is subject to change. See “Item 10. Additional Information—E. Taxation—Material U.S. Federal Income Tax Considerations—
Passive Foreign Investment Company.”

In addition, there is uncertainty as to the treatment of our corporate structure and ownership of our VIE for U.S. federal 

income tax purposes. For U.S. federal income tax purposes, we consider ourselves to own the stock of our VIE. If it is determined, 
contrary to our view, that we do not own the stock of our VIE for U.S. federal income tax purposes (for instance, because the relevant 
Chinese authorities do not respect these arrangements), we may be treated as a PFIC.

If we are a PFIC for any taxable year during which you hold our ADSs or Class A ordinary shares, our PFIC status could 

result in adverse U.S. federal income tax consequences to you if you are a U.S. Holder, as defined under “Item 10. Additional 
Information—E. Taxation—Material U.S. Federal Income Tax Considerations.” For example, if we are or become a PFIC, you may 
become subject to increased tax liabilities under U.S. federal income tax laws and regulations, and will become subject to burdensome 
reporting requirements. See “Item 10. Additional Information—E. Taxation—Material U.S. Federal Income Tax Considerations—
Passive Foreign Investment Company.” There can be no assurance that we will not be a PFIC for 2018 or any future taxable year.

We will continue to incur increased costs as a result of being a public company.

As a U.S. public company, we incur significant legal, accounting and other expenses that we did not incur as a private 

company. The Sarbanes-Oxley Act of 2002, as well as rules subsequently implemented by the SEC and the New York Stock 
Exchange, impose various requirements on the corporate governance practices of public companies. These rules and regulations 
increase our legal and financial compliance costs and make some corporate activities more time-consuming and costly. We expect to 
continue to incur significant expenses and devote substantial management effort toward ensuring compliance with the requirements of 
Section 404 of the Sarbanes-Oxley Act of 2002 and the other rules and regulations of the SEC. For example, as a result of becoming a 
public company, we have increased the number of independent directors and adopted policies regarding internal controls and 
disclosure controls and procedures. We also expect that operating as a public company will continue to make it more difficult and 
more expensive for us to obtain director and officer liability insurance, and we may be required to accept reduced policy limits and 
coverage or incur substantially higher costs to obtain the same or similar coverage. In addition, we incur additional costs associated 
with our public company reporting requirements. It may also be more difficult for us to find qualified persons to serve on our board of 
directors or as executive officers.

In the past, shareholders of a public company often brought securities class action suits against the company following 
periods of instability in the market price of that company’s securities. If we were involved in a class action suit, it could divert a 
significant amount of our management’s attention and other resources from our business and operations, which could harm our results 
of operations and require us to incur significant expenses to defend the suit. Any such class action suit, whether or not successful, 
could harm our reputation and restrict our ability to raise capital in the future. In addition, if a claim is successfully made against us, 
we may be required to pay significant damages, which could have a material adverse effect on our financial condition and results of 
operations.

ITEM 4.

A.

INFORMATION ON THE COMPANY

History and Development of the Company

Our founder established Eight Hundred Logistics Technologies Corporation, or BEST BVI, a British Virgin Islands 

company, and its wholly owned subsidiary in Hong Kong, BEST Logistics Technologies Limited, or BEST HK, in May 2007. In 
March 2008, BEST Logistics Technologies Limited was established under the laws of the Cayman Islands, which became our current 
ultimate holding company. In June 2017, the name of BEST Logistics Technologies Limited was changed to BEST Inc. In 
December 2017, we established BEST Capital Inc., a Cayman Islands company, and its wholly owned subsidiaries, namely BEST 
Capital Holding Limited, a British Virgin Islands company, and BEST Capital Management Limited, a Hong Kong company. In 
March 2018, Xinyuan Financial Leasing (Zhejiang) Co., Ltd., which operates our BEST Capital business, was transferred from BEST 
Logistics Technologies Limited to BEST Capital Management Limited. We conduct our businesses mainly through our wholly-
foreign owned enterprises and the VIE in China. See “—C. Organizational Structure — Contractual Arrangements with Our Affiliated 
Consolidated Entities.”

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We have a track record of successful organic growth and strategic acquisitions, as evidenced by the following corporate 

milestones:

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In 2007, BEST was founded in Hangzhou;

In 2008, we launched BEST Supply Chain Management;

In 2010, we launched BEST Express through the acquisition of Huitong Express;

In 2012, we launched BEST Freight through the acquisition of Quanjitong;

In 2013, we launched BEST Capital;

In 2015, we launched BEST Global and BEST Store ; and

+

In 2016, we launched BEST UCargo.

Each of these service lines serves to expand the scope and scale of our supply chain service network while harnessing our 

technology infrastructure and service network to provide integrated solutions.

On September 20, 2017, our ADSs began trading on the New York Stock Exchange under the ticker symbol “BSTI.” Our ticker 

symbol on the New York Stock Exchange changed from “BSTI” to BEST” effective at the start of trading on February 19, 2019.

Our principal executive offices are located at 2nd Floor, Block A, Huaxing Modern Industry Park, No. 18 Tangmiao Road, Xihu 

District, Hangzhou, Zhejiang Province 310013, People’s Republic of China. Our telephone number at this address is +86-571-
88995656. Our registered office in the Cayman Islands is located at the offices of Maples Corporate Services Limited, PO Box 309, 
Ugland House, Grand Cayman KY1-1104, Cayman Islands. Our agent for service of process in the United States is Law Debenture 
Corporate Services Inc., located at 801 2nd Avenue, Suite 403, New York, New York 10017.

B.

Business Overview

We are a leading Smart Supply Chain service provider in China. Our multi-sided platform combines technology, integrated 

logistics and supply chain services, last-mile services and value-added services. BEST Cloud, our proprietary technology platform that 
seamlessly connects our systems with those of our ecosystem participants, is the backbone that powers our integrated services and 
solutions. Our logistics and supply chain services encompass B2B and B2C supply chain management, express and less-than-
truckload delivery, cross-border supply chain management and a real-time bidding platform to source truckload capacity. Our last-
mile services include online merchandise sourcing and store management for convenience stores as well as B2C services. In addition, 
we provide value-added services to support our ecosystem participants and help them grow.

We believe we are well positioned to transform the logistics and supply chain industry in China and capture growth 

opportunities in the New Retail era, which is the seamless integration of online and offline retail to offer a consumer-centric, omni-
channel and global shopping experience through digitization and just-in-time delivery.

Our Technology Infrastructure

BEST Cloud is our proprietary technology platform. It enables our ecosystem participants to operate their businesses 
effectively through a diverse range of SaaS-based applications. We utilize big data analytics, machine learning, artificial intelligence, 
or AI, and mobile technologies to efficiently design, manage and operate complex supply chain services and solutions for our 
ecosystem. We apply our technologies to a diverse range of applications, such as network and route optimization, swap bodies, sorting 
line automation, smart warehouses and store management to enhance operational efficiency and service quality.

Our Integrated Logistics and Supply Chain Services and Solutions

BEST Supply Chain Management: We offer integrated services and solutions across the supply chain, including warehouse 

management, order fulfillment, express delivery, freight and other services. As of December 31, 2018, we served over 700 corporate 
customers, including multinationals and large Chinese corporates such as 3M, Li Ning, Hotwind and Cainiao Network, and numerous 
small and medium enterprises, or SMEs.

BEST Express: We have one of the most extensive express service networks covering 100% of China’s provinces and cities, 

and 99.0% of China’s districts and counties as of December 31, 2018.

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BEST Freight: We achieved a 71% CAGR in freight volume between 2012 and 2018. Our nationwide freight network 

covers 100% of China’s provinces and 99.0% of China’s cities as of December 31, 2018.

BEST Global: We offer door-to-door integrated cross-border supply chain services to and from China, including 
international express, LTL, fulfillment and freight forwarding through our own network and global transportation and warehouse 
partners. We operate warehouses in the U.S., Thailand and Germany and have coverage in Australia, France, Japan, Korea, 
Netherlands and the United Kingdom, Spain, Malaysia, HK, Italy, India, Indonesia through partners.

BEST UCargo: We have built a real-time bidding platform to source truckload capacity from independent transportation 

service providers and agents. As of December 31, 2018, over 4,500 transportation service providers and agents were registered on our 
BEST UCargo platform, providing access to over 261,000 trucks covering 30 provinces in China.

Our Last-mile Services

BEST Store  was created in 2015 to address pain points in the traditional retail industry such as high channel costs and 

+

inefficient supply chain management. It offers online merchandise sourcing and store management services for convenience stores. It 
streamlines their supply chain by enabling merchandise procurement directly through us, rather than through multiple layers of 
distributors. We also started to leverage our BEST Store  network to provide last-mile B2C services, such as parcel pick-up and drop-
off and bill payment. As of December 31, 2018, we had 423,636 membership stores.

+

Our Value-Added Services

BEST Capital utilizes data insights and close relationships with our ecosystem participants to provide various value-added 
services, including customized financial services, such as fleet and equipment finance leases, to support their operations and growth, 
and centralized sourcing of products and services, such as bulk procurement of trucks and accessories, to help them obtain group 
discounts and reduce costs.

Our Asset-Light Business Model

We operate an asset-light business model. We lease premises for our network facilities and outsource all of our transportation 

needs to third-party service providers. In addition, we franchise almost all of our service stations in our express and freight network 
and the majority of our Cloud OFCs. Our franchisee partners are responsible for investing in their own operations and have strong 
local expertise and proximity to customers, which allows us to expand our network rapidly while optimizing our level of capital 
investment. As of December 31, 2018, we had approximately 9,064 franchisee partners who operate over 44,900 service stations in 
our express and freight network and 237 franchised Cloud OFCs.

We have established a flat franchise network that minimizes the number of tiers of franchisees in order to maintain flexibility 

and control. We self-operate all critical nodes in our network including 100% of hubs and sortation centers. This model ensures 
consistent service quality and mitigates risk of service disruption.

Our Ecosystem

Merchants, consumers, franchisee partners, transportation service providers and other suppliers are participants in our 
ecosystem, which is strategically designed to benefit from its inherent network effect. As our platform grows and our suite of solutions 
and services expands, our ecosystem will continue to attract new participants. The growing number of participants in our ecosystem 
enlarges our scale and extends our reach, which drives network density and improves its overall efficiency.

Our Technology Infrastructure

BEST Cloud, our proprietary technology platform, is the backbone that powers our integrated solutions. It seamlessly 
connects our systems with those of our ecosystem participants. We utilize big data analytics, machine learning, AI, and mobile 
technologies to efficiently design, manage and operate complex supply chain systems for our ecosystem. Our technology allows us to 
provide end-to-end support for our customers and enables our ecosystem participants to grow and prosper. We have also built a large 
and experienced technology team of over 700 professionals including software engineers and other technology specialists.

We believe BEST Cloud and our strong technology team are key advantages distinguishing us from our competitors.

Fundamental System Architecture

The system architecture of BEST Cloud differs from traditional information systems. While traditional information systems 

focus on monitoring, controlling and coordinating business processes individually, BEST Cloud focuses on connecting all endpoints in 
our ecosystem, including those of our own service lines, facilities, equipment and employees and those of our customers and business 
partners. We believe this offers the following advantages:

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We are able to weave together services from different networks to create new solutions for our customers.

We are able to rapidly develop and launch new applications which can be deployed across the network.

Our network users benefit from technology improvements instantly as they all have access to our centrally hosted 

systems.

Single Interoperable System

BEST Cloud connects all of our ecosystem participants by establishing millions of interlinkages among endpoints in our 

network. These endpoints include human interfaces, such as web portals and mobile apps, our customers’ information systems and our 
own smart devices and logistics equipment.

We plan to continue to increase the scale of our endpoints through development of more software and application interfaces 

and expand the scope of our service offerings and attract more participants into our ecosystem. This will allow us to collect and 
analyze an increasing amount and variety of data to provide better, more innovative services.

Big Data Analytics

We view the data collected through BEST Cloud’s millions of endpoints as one of our most valuable assets. Through our big 

data analytics engines, optimization engines and machine learning tools, we analyze this data to identify correlations and derive 
insights. These data insights enable us to develop and improve our services and solutions, improve operating efficiency and reduce 
operating costs for us and our ecosystem participants.

We help merchants manage inventory, optimize their procurement and select merchandise with our big data analytics. We 

also apply big data analytics to optimize operations of our express and freight service networks, including analysis of delayed 
deliveries and targeted service improvements, load rate, and sort operations. Our big data analytics systems also aid in the calculation 
of labor costs in our hubs and sortation centers based on processing volumes, which has been important in controlling our costs. Our 
hubs and sortation centers use this information in planning their daily operations. We expect to utilize big data analytics in the 
development of new value-added services and to manage our financial and operating risks. We have also internally developed 
XingNG, a data bus that can support billions of data exchanges between system components on a daily basis.

These technologies allow us to process data more rapidly to support our operations in real-time and facilitate the growth of 

our technology infrastructure in line with the growth of our service lines.

Machine Learning and Artificial Intelligence

We have deployed AI and machine learning technology to produce valuable insights using the massive amount of data 

collected by BEST Cloud. The following examples illustrate the role AI and machine learning play in our business:

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

Sorting operations.   Our internally developed, patented smart sorting technology is able to learn to recognize non-
standard addresses and maps express parcels to appropriate service stations at an accuracy rate of over 99.9% and at a 
rate of two milliseconds per address. Traditionally, mapping of these non-standard addresses required manual processing 
and extensive local knowledge.

Station monitoring.   Using machine learning technology, we are able to generate a station performance index for 
BEST Express and BEST Freight franchisee partners using operating data in our system. With this index, we are able to 
identify at-risk service stations, address related issues and maintain the stability and service quality of our network.

Inventory planning.   Based on predicted order volume and inventory operational cost, our AI technology calculates 

estimated replacement volumes of goods needed at our Cloud OFCs to increase operational efficiency.

Shipment planning.   Based on the dimensions, weights, destinations and shipping times entered into our system, AI-

powered planning technology can automatically assign vehicles and routes to reduce delivery costs.

Performance tracking.   By applying machine learning technology to data from the thousands of routes in our 

network, we are able to evaluate driver performance and estimate vehicle arrival times to optimize transportation 
resource allocation.

Data and Service Integration

BEST Cloud weaves information collected through the millions of endpoints and from our application and technology layers 

with the capabilities available across our ecosystem to create smart solutions. For example, data collected from our Thunder (
routing engine is used to optimize route planning for BEST Express and BEST Freight which allows them to provide on-time delivery 
while reducing costs. When transportation service providers operating on our BEST Express network complete their deliveries, they 
are able to use the BEST UCargo mobile application to bid on truckload jobs, which may be sourced from our BEST Freight 
franchisee partners, for the return route.

) 

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Red Sun (

), Big Dipper (

) and Thunder (

) are our proprietary big data analytics applications that respectively 
power our automated sorting, provide service station mapping and optimize routes on our service network. We have also developed a 
) is an application 
number of mobile applications for use by various ecosystem participants. For instance, Rulai Shenzhang (
used by BEST Express delivery workers for route navigation, parcel tracking and payment management. The Zhanggui (
) 
application is used by BEST Freight service station management to provide instant dispatch monitoring, account settlement, reporting 
and customer relationship management.

Asset-Light Business Model

We are an asset-light company. We lease facilities used in our operations and outsource all of our transportation needs to 

third-party service providers. We have established a flat franchise network that minimizes the number of tiers of franchisees in order 
to maintain flexibility and control. For BEST Supply Chain Management, we operate large scale Cloud OFCs in tier 1 and tier 2 cities 
and franchise the rest. For BEST Express and BEST Freight, we directly operate all of the hubs and sortation centers at provincial, city 
and district levels, as well as certain strategic service stations at street levels and franchise the majority of service stations. As of 
December 31, 2018, our franchisee partners operated 67.0% of our Cloud OFCs, more than 99.9% of our service stations for BEST 
Express, and all of our service stations for BEST Freight.

Our asset-light business model allows us to optimize levels of self-operated and franchised operations to ensure the right 

balance of scalability and control, and helps us expand our network in a cost-effective manner. By directly operating the critical parts 
of the network and providing key services, we are able to achieve standardization, ensure technology integration and data visibility. 
Direct operation of the hubs and sortation centers also gives us the flexibility to dynamically reconfigure and optimize our network, 
including consolidating sortation centers and route optimization to improve operating efficiency and reduce costs. For instance, when 
volume generated by a service station reaches critical mass, we may route its feeder service directly to hubs and bypass sortation 
centers with which it was previously connected. We spent approximately RMB650 million from 2010 to 2016 to buy back the 
operational rights of 247 former franchisee partners in 191 cities in order to retain direct operational control. Our franchisee partners 
are responsible for investing in their own operations, thus allowing us to optimize the level of our capital investment. We train and 
provide our franchisee partners with best business practices. Through BEST Cloud, we connect their systems to ours for performance 
monitoring and data transparency. As a result, we can achieve scalability and growth while capitalizing on the franchisee partners’
strong local expertise and proximity to customers. Our flat franchise network minimizes the number of tiers of franchisees, which 
ensures consistent service quality and mitigates risk of service disruption.

Relationship with Our Franchisee Partners

As of December 31, 2018, we had approximately 9,064 franchisee partners. We believe our relationships with franchisee 

partners are mutually beneficial. Our technology infrastructure and supply chain service network empower our franchisee partners to 
increase operating efficiency and improve their service quality. Our franchisee partners are also our marketing champions for 
customer acquisition, which significantly reduces the need for a large centralized sales force. The success of our franchisee partners in 
turn contributes to the success of our network, allowing us to provide a broader range of services, and attracts more participants to our 
ecosystem.

We carefully evaluate potential franchisee partners before they are allowed to join our network. Once approved, we enter into 

agreements to govern our relationships with franchisee partners. Pursuant to these agreements:

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(cid:120)

(cid:120)

We grant franchisee partners the right to provide service under our brand name in a specific geographic region 
during the term of the agreements. We support franchisee partners with technology infrastructure, facilitating their 
integration into our broader ecosystem. Franchisee partners are not allowed to provide similar services under their own 
names or the brand names of other parties and are not allowed to assign their rights under the agreement to any third 
party without our consent.

Franchisee partners are required to provide services that meet our quality standards as stipulated in our 

comprehensive operating manual which covers every aspect of their operations. We also regularly provide training to the 
franchisee partners’ employees. We have the right to inspect their service quality, demand correction, impose fines on 
them, or unilaterally terminate the contract if their service quality cannot satisfy our standards within a remedial period.

Our franchisee partners are required to pay a one-off fee as well as a performance deposit. The performance deposit 

may be forfeited if they breach the agreement such as when their service quality does not meet our standards. We also 
provide them with guidelines on the various fees they will pay us for use of our network.

As of December 31, 2018, we had a team of 423 local managers based across China, directly interacting with our franchisee 

partners on a daily basis to ensure that our quality standards are followed and to help our franchisee partners solve problems and 
improve and expand their services.

Our Service Offerings

Through our leading proprietary technology infrastructure and extensive supply chain service network, we offer 

comprehensive services and solutions that include the following major categories:

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Service Line
(cid:120)
(cid:120)
(cid:120)
(cid:120)

BEST Supply Chain Management
BEST Express
BEST Freight
BEST Store+

Service Line
(cid:120)
(cid:120)
(cid:120)
(cid:120)

BEST Global
BEST Capital
BEST UCargo
BEST Cloud

BEST Supply Chain Management

Description

Integrated, customizable supply chain management services
Express delivery of parcels under 15 kg
Door-to-door, LTL and FTL freight services
Online merchandise sourcing and store management services for convenience stores 
and last-mile B2C services

Description

International supply chain and cross-border logistics services
Financial services to support our ecosystem participants
Real-time truckload capacity bidding platform with value-added services
Proprietary technology powering our services and solutions

The table below sets forth information regarding the scale of our supply chain management services in China as of and for 

the periods indicated:

Number of Cloud OFCs:

Self-Operated
Franchised
Total

GFA of Cloud OFCs (‘000 sq m)
Number of total orders fulfilled (‘000) 
Number of orders fulfilled during Singles’ Day promotion 

(1)

period (‘000) 

(1)

(1)

Includes orders fulfilled by franchised Cloud OFCs.

BEST Supply Chain Management services

2014

2015

As of and for the year ended
December 31,
2016

47
18
65
487
20,284

52
54
106
921
53,823

93
140
233
1,721
120,665

2017

2018

99
228
327
2,384
180,477

115
237
352
2,809
246,717

3,315

6,466

11,425

14,420

21,488

BEST Supply Chain Management provides one-stop, customizable supply chain management services to both online and 

offline businesses. Leveraging our strong technology infrastructure and extensive supply chain service network, we provide 
comprehensive integrated solutions including warehouse management, in-warehouse processing, order fulfillment, transportation 
services and value-added services.

BEST Supply Chain Management services include the following categories:

(cid:120)

Cloud OFCs.   We offer warehouse management, in-warehouse processing and order fulfillment services to our 
customers to optimize their inventory management and delivery process. We also provide and arrange transportation 
services and coordinate shipments from merchants to our Cloud OFCs and from our Cloud OFCs to customers or 
consumers or other locations designated by our customers as part of our order fulfillment services.

We created the concept of “cloud-based order fulfillment centers,” or Cloud OFCs, which differ from traditional 
warehouses in that they can support direct order fulfillment and dispatch operations in addition to storage functions. 
They are “cloud-based” because we take full responsibility for the optimal allocation of our customers’ inventory 
into different Cloud OFCs and save our customers from the hassle of day-to-day operations, and therefore, from our 
customers’ point of view, these Cloud OFCs are “in the cloud.” We use big data analytics and advanced algorithms 
to set optimal inventory levels across our Cloud OFCs based on expected demands for our customers’ products to 
lower overall supply chain costs and improve service quality.

We directly operate some Cloud OFCs, and have allowed our franchisee partners to operate other Cloud OFCs for a 
volume-based service system usage fee. All the Cloud OFCs use our technology infrastructure and are connected to 
the various information systems across our platform. Therefore, we can allocate inventory of our customers 
effectively in our Cloud OFCs, leverage our franchisee partners’ Cloud OFCs and coordinate our various services 
including subsequent transportation and delivery. Our franchised Cloud OFCs also provide significant cross-selling 
opportunities for our other services. We constantly monitor the service quality of our franchised Cloud OFCs to 
ensure the standardization of services across all the Cloud OFCs.

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(cid:120)

Transportation Services.   We provide and arrange transportation services and coordinate shipments to and from 
locations designated by our customers, such as their factories, warehouses, distributors, customers or consumers and our 
Cloud OFCs. Transportation from our Cloud OFCs is considered part of our order fulfillment services.

We offer end-to-end transportation services from factories to consumers that may include FTL, LTL, regional 
distribution, intra-city distribution, express delivery, freight forwarding and other transportation-related value-added 
services. We arrange and optimize transportation services for our customers by evaluating options available from 
not just BEST Express and BEST Freight but also from a variety of transportation service providers in the market to 
ensure the best quality and lowest cost. We believe this approach is important to attracting and retaining customers.

(cid:120)

Value-Added Services.   We also offer a full suite of SaaS-based solutions such as OMS and ERP to allow our 

customers to improve their supply chain operations.

BEST Supply Chain Management’s technology system is integrated into our customers’ ERP systems to facilitate the 
management and satisfaction of their warehousing and transportation needs. In addition, we provide a client portal to allow customers 
to monitor these operations at any time, and track the status of individual orders throughout the delivery process.

We are also able to fully integrate online and offline channels to track, manage and deliver goods across our Cloud OFCs and 

our customers’ retail stores. This allows consumers to place orders online or offline, have goods delivered to their homes from any 
store or Cloud OFC, and pick up and return goods at any store. We believe our ability to provide integrated supply chain management 
services across all sales channels has positioned us well in the New Retail era.

BEST Supply Chain Management Service Pricing

We serve customers of varying sizes and are able to tailor our services to accommodate their business needs.

(cid:120)

(cid:120)

(cid:120)

We are able to serve the entire supply chain of our customers, most of which are well-known brands, as a one-stop 

supply chain solutions provider. We normally enter into annual service contracts with these customers. Our contracts 
specify the details of our services based on our customers’ expected sales volume and, when services are provided at our 
Cloud OFCs rather than on our customers’ premises, the floor area of the Cloud OFCs to be used. Our contracts also 
typically specify the unit price for each service we provide and hence, the amount of revenue we generate depends on the 
unit price and volume of orders fulfilled by us.

For franchised Cloud OFCs, we charge a service system usage fee for each order processed through our network for 

their usage of our technology infrastructure plus other fees such as for training. When franchised Cloud OFCs use our 
freight and express services, we charge them our normal rates for such services, and such revenue is recognized by 
BEST Freight and BEST Express.

For small and medium customers, most of whom are online sellers, we offer a full range of standardized services, 

and we charge different prices for different services.

BEST Express

Our total parcel volume increased from 2,165.5 million pieces in 2016 to 5,470.1 million pieces in 2018, representing a 

CAGR of 58.9%. We have one of the most extensive express service networks, covering 100% of China’s provinces and cities and 
99.0% of China’s districts and counties as of December 31, 2018. Our market share in China’s express delivery market, as measured 
by parcel volume, also increased steadily from 6.9% in 2016, to 9.4% in 2017 and further to 10.8% in 2018. Our peak daily parcel 
volume, which has historically occurred during the Singles’ Day promotion, increased from 23.3 million in 2016 to 50.0 million in 
2018.

BEST Express services

Through our network and together with our franchisee partners, we provide express delivery of parcels typically weighing 

less than 15 kg with expected delivery time generally ranging from 24 to 72 hours.

In addition, we offer customized delivery services such as COD facilitation, declared value insurance coverage, proof of 

delivery and rush delivery. The principal types of parcels transported by us include items ordered on e-commerce platforms, such as 
Taobao Marketplace and Tmall, and shipments by other merchants and consumers. We also provide packaging services specially 
designed for micro-merchants. BEST Express also provides express services that support BEST Supply Chain Management’s 
fulfillment operations.

Express delivery service process

Senders either drop off parcels at our service stations or request pick up service. A waybill carrying a unique tracking number 

and corresponding barcode is assigned to each parcel, allowing us to track its status throughout the entire delivery process. The pick-
up service station may perform preliminary sorting of the parcels before sending them to our sortation centers and/or hubs covering its 
region. Service stations typically make deliveries to sortation centers on a daily basis. Upon receipt of parcels sent from service 
stations, the sortation center and/or hub further sorts, packs and dispatches the parcels to the destination sortation center and/or hub. 
The destination sortation center and/or hub unloads and sorts the parcels, which are then delivered to the recipients by our service 
stations performing the last-mile delivery. Once the recipient signs on the waybill to confirm receipt, a full cycle is completed.

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Express delivery service pricing

When sending a package, senders make payment to the relevant pick-up service station. We set pricing guidelines, but our 

franchisee partners have flexibility on pricing to effectively respond to local competitive dynamics based on business volume and 
long-term prospects of each sender. We believe this model leverages our franchisee partners’ entrepreneurship and their insights into 
the local market.

Fee structure

Our express delivery service revenue from franchisee partners is mainly generated from an integrated fee that is comprised of 

(i) a fixed-amount waybill fee for each parcel processed through our network, and (ii) a delivery service fee based on parcel weight, 
route and the scope of our services and responsibilities.

Prior to 2017, we were not responsible for last-mile delivery of parcels unless we directly operated the destination service 

stations and, therefore, pick-up service stations were directly liable to destination service stations for their delivery service charges. In 
the event of loss or damage, the pick-up service station was responsible for working with the delivery service station to resolve the 
issue. Starting in 2017, in order to enhance the parcel delivery experience and our control over service quality throughout our network, 
we revised our arrangements with franchisee partners and the scope of our service. As a result, we became the principal that is directly 
responsible for last-mile delivery of all parcels processed through our network, and we are liable to senders for damage to or loss of 
parcels in connection with last-mile delivery. In consideration of such expanded service scope and increased responsibilities, we 
increased the fee that we charge to pick-up franchised service stations. We provide the last-mile delivery service through either 
destination franchised service stations under our supervision or self-operated service stations and are responsible for paying service 
fees to the destination franchised service stations for the provision of last-mile delivery services.

We determine and periodically evaluate and adjust our fee levels based on prevailing market conditions, our operating costs 

and service quality.

Express delivery service capacity

The maximum capacity of our express delivery service has been continuously increasing as we expand our network, increase 

line-haul connections within our network and utilize technology to optimize our operations and increase efficiency. Our network has 
been designed to ensure performance under extreme volumes and periodic fluctuations. During the Singles’ Day promotion period in 
2016, 2017 and 2018, our network processed 23.3 million, 37.6 million and 50.0 million parcels, respectively.

BEST Freight

Our total freight volume increased from 2,982.1 thousand tonnes in 2016 to 5,430.0 thousand tonnes in 2018, representing a 

CAGR of 34.9%. Our nationwide freight network covers 99.0% of China’s cities as of December 31, 2018.

BEST Freight services

BEST Freight’s core business involves LTL transportation. Through BEST Freight’s comprehensive network across China 
spanning pick-up, distribution, transportation and delivery, we transport parcels and other goods generally weighing 15 kg or more.

BEST Freight provides door-to-door freight services for B2B and B2C shippers. Historically, the majority of items 
transported by BEST Freight were shipped by B2B sellers to other businesses. As online sales of large consumer products, such as 
home appliances and furniture, have significantly increased in recent years, shipments of these large consumer products directly to 
consumers from online and offline B2C sellers comprise a greater proportion of the items we ship. In addition, BEST Freight provides 
value-added services including pre-shipment inspection, cargo insurance, oversized item delivery, COD facilitation, evidence of 
delivery, and upstairs delivery services. BEST Freight also provides freight services that support BEST Supply Chain Management’s 
fulfillment operations. We believe that consumption upgrade and increased sales of large items through e-commerce will accelerate 
the development of LTL market, which is currently the focus of development for BEST Freight.

BEST Freight started to offer FTL transportation services in 2017 by leveraging our BEST UCargo platform to better serve 

the needs of brands and large online and offline retailers.

Freight service process

The service process of BEST Freight is very similar to that of BEST Express. While the goods shipped through BEST Freight 

are larger and heavier and thereby require different equipment, facilities and vehicles to sort and deliver, the major steps in the 
transportation process are essentially the same. In addition, as we do not directly operate endpoint service stations for freight services, 
operations before the goods are sent to our sortation centers and/or hubs and after the goods have left the destination sortation centers 
and/or hubs are normally provided by our franchisee partners. However, BEST Freight also has certain direct merchant customers for 
which we directly provide door-to-door services that include first-mile pick-up and last-mile delivery.

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Freight service pricing

All of our endpoint service stations for freight services are operated by franchisee partners and we derive the vast majority of 

our freight service revenue from franchisee partners that operate our service stations. The components of our freight service revenue 
are similar to that of our express service revenue. As with our express service revenue, starting in 2017, in order to enhance the freight 
delivery experience and our control over service quality throughout our network, we revised our arrangements with franchisee partners 
and the scope of our service. As a result, we became the principal that is directly responsible for last-mile delivery of all goods sent 
through our network, and we are liable to senders for damage to or loss of goods in connection with last-mile delivery. In 
consideration of such expanded service scope and increased responsibilities, we increased the fee that we charge to pick-up franchised 
service stations. We provide the last-mile delivery service mainly through destination franchised service stations under our supervision 
and are responsible for paying service fees to them for the provision of last-mile delivery services.

We determine and periodically evaluate and adjust our fee levels based on prevailing market conditions, our operating costs 

and service quality.

+
BEST Store

+

BEST Store  was created in 2015 to address pain points in the traditional retail industry such as high channel costs and 
inefficient supply chain management. As of December 31, 2018, we had 423,636 membership stores across China and help them 
tackle the challenges they face by leveraging the strengths of our technology infrastructure and ecosystem. We offer smart supply 
chain solutions to businesses. Our online and mobile S2B platform allows convenience stores to source merchandise from BEST 
directly at competitive prices instead of through multiple layers of distributors. Leveraging our brand and capabilities in branded 
stores, we authorize certain membership stores to use our brand name, and empower the stores with our data and technological 
advantages and customer service integration. We also leverage our BEST Store network to provide B2C services. We provide last-
mile and value-added services such as online-to-offline, parcel pick-up and drop-off, and others.

+ 

Convenience store network

Convenience stores in our network fall into two categories: membership stores and branded stores. Membership stores are 

stores registered on our website, owned and operated by third parties. We have experienced rapid growth in our membership 
stores primarily through organic growth, from 65,573 as of June 30, 2016 to 423,636 as of December 31, 2018. We authorize certain 
membership stores to use our brand name. In 2017 and 2018, we acquired WOWO and another convenience store chain in China, 
which in aggregate had 351 convenience stores (under the WOWO brand) as of December 31, 2018. We acquired these stores in order 
to further accumulate first-hand experience and know-how in convenience store operations and explore new services and products to 
integrate traditional convenience stores into our store service network.

Dianjia.com services

Our B2B platform Dianjia.com sources merchandise from brands and top-layer distributors to directly supply convenience 

stores, thereby eliminating the multiple layers of the traditional distribution network. It helps convenience stores procure inventory at 
more competitive prices, allowing them to reduce procurement costs, improve services and enhance sales. Dianjia.com also helps 
convenience store operators predict demand, optimize inventory levels and product mix and reduce their working capital needs by 
using big data analytics.

BEST Store  service pricing

+

We primarily generate revenue for BEST Store  from sales of merchandise to membership stores through Dianjia.com. We 

+

acquired WOWO in May 2017, and since then, we have also generated revenue from sales of merchandise by our self-operated stores 
to consumers. For some of our branded stores, such as BEST-Neighbor stores, we generated revenue not only from sales of 
merchandise, but also from franchising fee. As most of the products sold are standard consumer products, they are generally priced 
taking into account prevailing market rates and geographical locations of the stores.

BEST Global

In order to meet the strong demand for cross-border e-commerce transactions, we provide inbound and outbound door-to-

door integrated cross-border supply chain services, including international express, LTL, fulfillment and freight forwarding through 
our own network and global transportation and warehouse partners. We provide direct mail and bonded warehouses, customs 
clearance and fulfillment to overseas merchants offering goods into China. We also provide full supply chain services, including local 
fulfillment, as well as other market advisory services to Chinese merchants selling into overseas markets.

We operate Cloud OFCs in the U.S., Thailand and Germany occupying approximately 962,000 square feet of space. We also 

offer coverage through our partners in Australia, France, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, Netherlands, 
Spain and the United Kingdom. We also manage eight bonded Cloud OFCs in China, including one of the largest cross-border bonded 
warehouses that fulfills orders generated on Tmall Global. In addition, our Urumqi Frontier Cloud OFC facilitates shipments to 
destinations in Central Asia, Russia and other destinations using land transport links across Eurasia. We contract with third-party 
transportation service providers for transportation services, including transportation within China, international air and sea freight 
providers, and local fulfillment companies. In China, we may also provide transportation services through our other service lines, such 
as BEST Express and BEST Freight. Pricing of services is primarily determined by prevailing market rates.

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To further expand our footprint and capture growth opportunities in Southeast Asia, BEST Global launched its express 
delivery services in Thailand’s Greater Bangkok area in the fourth quarter of 2018. The service has been expanded nationwide to 
provide flexible, fast and high-quality delivery services across Thailand with operation centers in Bangkok, Khon Kaen, Phitsanulok 
and Suratthani.

BEST Capital

Through BEST Capital we provide certain financial services and support to participants in our ecosystem to help them grow 

their businesses, and improve the overall efficiency of our network.

We offer finance leases to help our franchisee partners and transportation service providers acquire trucks and other logistics 
equipment to grow their businesses and provide better services. As of December 31, 2018, we provided finance leases for the purchase 
of over 8,500 trucks through BEST Capital. We normally require installation of vehicle monitoring devices and truck management 
systems on these trucks to help us monitor and manage the fleets. BEST Capital also provides support to certain franchisee partners 
and transportation service providers to satisfy their short-term capital needs from time to time. We are able to take as collateral certain 
operating assets which we are able to monitor and repossess for rapid utilization and/or monetization in the event of a default. In 
addition, as most of the parties to which we provide financial services are our ecosystem participants, we have substantial knowledge 
about their business and operations and can monitor their financial position and their usage of collateralized assets.

BEST Capital also offers centralized sourcing of products and services used by our franchisee partners and transportation 

service providers such as bulk procurement of trucks and accessories to obtain group discounts and reduce costs.

BEST UCargo

BEST UCargo is a real-time bidding platform, powered by BEST Cloud, to source truckload capacity from independent 

transportation service providers and agents. As of December 31, 2018, over 4,500 transportation service providers and agents with 
access to over 261,000 trucks covering 30 provinces in China were registered on the BEST UCargo platform. When we or our 
ecosystem participants have temporary or long-term truckload transportation needs, we post these jobs on the BEST UCargo platform. 
Registered transportation service providers that have corresponding transportation capacity will bid on the job. Jobs are assigned based 
on bid price and service quality.

Starting in 2016, when we source truckload capacity for our ecosystem participants, they pay us directly while we are 

responsible for payment to the transportation service providers and agents. We believe our ability to leverage our technology 
infrastructure, transportation services and handle payment flows increases the credibility of BEST UCargo as compared to other online 
platforms. The large amount of demand for transportation services from us and our ecosystem participants also distinguishes BEST 
UCargo from other online platforms and helps attract a large number of transportation service providers and agents.

Starting in 2017, UCargo has opened the platform to external clients for sourcing truckload capacity. We plan to further 

expand this service in order to attract more merchants and transportation service providers to the platform and increase transaction 
volume and revenue.

To leverage the increasing scale of our BEST UCargo platform, we intend to offer truck pooling and additional value-added 

services to transportation service providers and agents, such as bulk procurement of vehicle insurance, gasoline and electronic toll 
collection credits.

BEST Cloud

Our proprietary BEST Cloud service platform powers the technology solutions and applications for our ecosystem. Our 

franchisee partners use BEST Cloud to run their operations, including to manage franchised Cloud OFCs, BEST Express and BEST 
Freight operations. Convenience store operators use our B2B platform Dianjia.com for store management and merchandise sourcing. 
As of December 31, 2018, BEST Cloud had over 720,000 users of its SaaS, OMS and ERP solutions and over 34 million subscribers 
on public accounts on popular online platforms. Our best-in-class technology and big data analytics capabilities drive operational 
excellence and enhance value creation across our ecosystem.

BEST Cloud offers integrated web and mobile portals, which we refer to as our network endpoints, for merchants, 
consumers, franchisee partners and employees, providing access to a wide range of applications and services, such as SMS, OMS, 
TMS, WMS, billing and payment settlement, CRM and customer data tracking and analytics. We refer to these applications and 
services as the application layer. Applications may be integrated with the data and systems of our customers, such as their ERP, 
messaging, payment gateway and business intelligence. The application layer is supported by the technology layer, which consists of a 
robust set of tools such as AI, big data analytics, geographic information system, address mapping, performance monitoring, mobile 
apps and others. In the data integration layer, we weave information collected through millions of endpoints and from the application 
and technology layers with the capabilities available across our ecosystem to create smart solutions.

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Our Supply Chain Service Network

We have established a nationwide, integrated supply chain service network. The seamless integration of this network with 

our technology infrastructure has laid the foundation for our service offerings and our rich and growing ecosystem. We are asset-light 
as we lease facilities used in our operations and outsource all of our transportation needs to third-party service providers.

Network Facilities

Our network facilities include Cloud OFCs, hubs and sortation centers, service stations and convenience stores.

Order Fulfillment Centers (Cloud OFCs)

Cloud OFCs are warehouses with direct order fulfillment functions, which allow us to manage inventory for our customers 
and dispatch products from the Cloud OFCs directly to their customers whether consumers or businesses. As of December 31, 2018, 
we had 352 Cloud OFCs with an aggregate gross floor area of 2.8 million square meters. Among these Cloud OFCs, 115 were directly 
operated by us and 237 were operated by our franchisee partners.

Hubs and Sortation Centers

All of our hubs and sortation centers can collect, sort and dispatch parcels or goods to hubs and sortation centers in other 

regions and cities.

Our hubs are generally large logistics facilities located in major cities in China. Each of our hubs is connected to most of our 

other hubs by line-haul transportation and therefore can dispatch parcels and goods directly to most other regions in China.

Our sortation centers are generally smaller-scale logistics facilities compared to hubs and each of them is primarily connected 

to nearby hubs and/or other sortation centers by feeder services. They can dispatch parcels and goods to other regions through nearby 
hub or directly to nearby cities and regions. When a sortation center reaches critical mass, we will connect it directly to hubs and 
sortation centers in other regions by line-haul transportation.

As of December 31, 2018, BEST Express had 62 hubs and 44 sortation centers, and BEST Freight had 54 hubs and 57 

sortation centers. We directly operate all of these hubs and sortation centers as they are critical to ensuring the service quality of our 
network. Over 37% of BEST Freight hubs and sortation centers are adjacent to BEST Express hubs and sortation centers, allowing 
them to share resources between the two facilities, thus increasing operating efficiency and reducing costs.

We continue to optimize our hubs and sortation centers as our volume grows.

Service Stations

Service stations are responsible for developing relationships with senders within its coverage area and picking up parcels and 

other goods from senders for delivery through our network. They also handle last-mile delivery of parcels and other goods sent 
through our network to recipients located within their coverage areas.

As of December 31, 2018, we had over 44,900 service stations, of which over 31,000 were BEST Express service stations 

and over 13,800 were BEST Freight service stations. BEST Express service stations cover 100% of China’s provinces and cities, and 
99.0% of China’s districts and counties. BEST Freight service stations cover 100% of China’s provinces, 99.0% of China’s cities and 
96.0% of China’s districts and counties. As of December 31, 2018, our franchisee partners operated more than 99.9% of our BEST 
Express service stations, and all of our service stations for BEST Freight.

Convenience Stores

As of December 31, 2018, we had 423,636 membership stores in 51 cities in China. In May 2017, we acquired WOWO to 
gather first-hand experience and know-how in convenience store operations. We had 1,840 branded stores as of December 31, 2018, 
including franchised BEST-Neighbor, self-operated WOWO and franchised WOWO.

We view the stores in our network as a strategic expansion of our supply chain service network. We believe convenience 

stores on our BEST Store  network will help us significantly increase first-mile and last-mile coverage with minimal investment and 
operational costs, providing us with a unique advantage in serving the full scope of our ecosystem participants in the New Retail era.

+

Transportation Fleet

Line-Haul and Feeder Services

We generally use line-haul services for long-distance, cross-region transportation and feeder services for shorter-distance, 

inter-region transportation.

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We are responsible for arranging all of the line-haul transportation in our network. As of December 31, 2018, our network 

had over 3,300 BEST Express line-haul routes and over 2,100 BEST Freight line-haul routes.

We are also responsible for arranging feeder services between our hubs and sortation centers as well as between our different 

sortation centers. We also arrange feeder services between our self-operated Cloud OFCs and our hubs or sortation centers. In 
addition, we also arrange feeder services between our directly-served customers and our self-operated Cloud OFCs, hubs and sortation 
centers.

Our franchisee partners are responsible for arranging feeder services from their service stations to our sortation centers or 

hubs. They also arrange transportation for their directly-served customers and franchised Cloud OFCs. As we continue to improve our 
fleet management capabilities, and in order to improve the utilization of our fleet and reduce operation cost, we expect to start 
arranging transportation services for some of our franchisee partners in the near future.

Fleet Management

We have historically relied on trucks and other vehicles owned and operated by independent transportation service providers.

We have taken various measures to enhance our control over the trucks used in our network and increase their utilization to 

reduce transportation costs across our network. For example,

(cid:120)

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While we continue to rely on independent transportation service providers to provide trucks and drivers, we started 

to provide financing to them through BEST Capital for truck purchases, install data collection equipment and truck 
management system on these trucks, and hire these trucks together with their drivers for our exclusive use and 
management on a time charter basis.

We use swap bodies, which are standard freight containers that can be conveniently mounted on tractors for road 
transportation. This allows us to increase the utilization rate of tractors and their drivers by reducing the waiting time 
during loading and unloading. This also allows us to better match swap bodies to freight volume and thereby minimize 
empty containers and save on fuel cost. We are also utilizing our technology infrastructure to optimize route planning 
and tractor-to-swap body ratio to further reduce our transportation costs.

We shared some line haul trucks between express and freight network for some routes to save overall costs.

In 2016, we also launched our real-time bidding platform, BEST UCargo, to source truckload capacity from 

independent transportation service providers and agents at more competitive costs.

Operating Efficiency and Capacity

We have continuously expanded the capacity and improved the operating efficiency of our Cloud OFCs, hubs, sortation 

centers and service stations through optimization of our operating processes as well as the increased adoption of automation and AI.

As of December 31, 2018, nine of our Cloud OFCs used 150 AGVs, which have increased the order fulfillment capacity of 
these Cloud OFCs while increasing efficiency and accuracy and reducing labor costs. We are also able to support extreme volumes 
across our network, as illustrated by the fulfillment of over 21.4 million orders during the Singles’ Day promotion period in 2018.

As of December 31, 2018, we had 73 automated sorting lines in our hubs and sortation centers. These automated sorting lines 

are able to achieve sorting accuracy of over 99.6% and our double-layer high speed automated sorting lines are able to sort over 
44,000 items per hour, which is significantly higher than manual sorting.

We utilize big data analytics, AI and machine learning to optimize our network operations, route planning and line-haul 

routes to reduce costs. We also capitalize on synergies from our different services.

We continue to introduce technological enhancements to improve our capabilities and increase efficiency. BEST Cloud 

integrates convenience stores’ POS and membership rewards program with Store and Supply Chain Management for full data 
visibility. It also integrates BEST Express and BEST Freight’s dynamic routing calculation, which is expected to further reduce 
transportation costs. In addition, BEST Cloud has started a pilot simulation process in Cloud OFCs and BEST Express hubs to analyze 
and optimize personnel resources planning in order to increase labor utilization efficiency.

+ 

Our Ecosystem Participants

We have built a rich and growing ecosystem with various types of participants. Many of our ecosystem participants not only 

receive but also provide services to us and therefore are both our customers and suppliers. Our ecosystem participants also provide 
services to other ecosystem participants. Our technology infrastructure and supply chain service network enable us and our ecosystem 
participants to provide better services and improve operating efficiency, which ultimately benefit all participants in our ecosystem.

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Merchants

Merchants in our ecosystem include (i) brands, (ii) distributors, (iii) large online and offline retailers, (iv) other sellers on 

various e-commerce platforms, or online sellers, most of which are SMEs and individuals, and (v) membership stores.

We provide BEST Supply Chain Management services to brands, large online and offline retailers and an increasing number 
of online sellers. We also offer BEST Cloud services and cross-sell BEST Express, BEST Freight and BEST Global services to them 
as part of our integrated solution. In such transactions, these merchants are our customers.

We also source merchandise from brands and top-tier distributors and sell them to membership stores through our B2B 
platform Dianjia.com. In addition, we provide door-to-door delivery and value-added services to the stores. In these transactions, 
brands and top-tier distributors are our suppliers and membership stores are our customers.

Merchants are our direct customers when they use BEST Express, BEST Freight and Cloud OFC services directly through us. 
Merchants are customers of our franchisee partners when they use BEST Express, BEST Freight and Cloud OFC services through our 
franchisee partners.

As we continue to expand service offerings, we expect more merchants to become customers and suppliers of our services in 

the future. For example, as we plan to provide financial services to membership stores, we expect they will become customers of 
BEST Capital, and as we utilize these stores to extend our last-mile service network, we expect they will become important suppliers 
for BEST Express and BEST Freight as well.

Our largest merchant customers include brands such as 3M, Li Ning, Hotwind and Cainiao Network and large online and 

offline retailers, but no single customer contributed more than 5% of our total revenue in 2016, 2017 or 2018. In addition, many of our 
merchant customers conduct their businesses on major e-commerce platforms in China. Our volume of express deliveries generated 
from merchants on major Alibaba platforms such as Taobao Marketplace and Tmall accounted for approximately 58% of our express 
deliveries in 2018.

Consumers

When individual consumers use BEST Express at our self-operated service stations, make a purchase at our self-operated 

convenience stores, or order goods from overseas through our platform, they are our direct customers. For most of our other services 
and solutions, we serve consumers indirectly through merchants and our franchisee partners.

Franchisee partners

Franchisee partners for our BEST Express, BEST Freight and Cloud OFCs are our customers. In addition, we have started to 

provide other services, such as an FTL freight real-time bidding platform under BEST UCargo and financial services under BEST 
Capital. We may also provide additional services, such as feeder services connecting franchised service stations and our hubs and 
sortation centers, to our franchisee partners in the future.

Prior to 2017, we were not responsible for last-mile delivery of parcels or freight items unless we directly operated the 
destination service stations, and therefore franchisee partners were directly liable to franchised service stations for their delivery 
service charges. Starting in 2017, all of our franchisee partners for BEST Express and BEST Freight also provide last-mile delivery 
services to us and therefore are our suppliers.

Other ecosystem participants

Other participants in our ecosystem include transportation service providers and other suppliers.

Transportation service providers have traditionally been our suppliers as we use them for line-haul transportation and feeder 
services that connect our network. They are also suppliers of our FTL freight real-time bidding platform under BEST UCargo as we 
use them to provide transportation services for franchisee partners and our other service lines. As we expand our BEST Capital 
service, they have increasingly become customers of our various financial services.

Given the variety of participants and transactions in our ecosystem, we rely on many other suppliers to provide products and 

services to us and our ecosystem participants. These include other capacity carriers such as airlines and shipping companies that 
provide cross-border transportation services, truck and logistics equipment manufacturers from which transportation service providers 
and our franchisee partners procure trucks and other equipment using our financial services, landlords from which we and our 
franchisee partners lease premises for our network facilities, insurance providers from which we procure insurance products for 
various ecosystem participants, and financial institutions from which we may obtain financing.

As we continue to grow our ecosystem and expand our service offerings, we expect to attract an increasing number and 

variety of participants into our ecosystem.

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Marketing and Sales

We have established our brand awareness through continuous innovation and high service quality. While we have mainly 

relied on word-of-mouth referrals, we also utilize various advertising channels to increase our brand awareness among potential 
customers.

Marketing and sales of our supply chain solutions and transportation services is led by a team of 1,101 personnel as of 
December 31, 2018. Our senior management is also significantly involved in building relationships with customers, especially current 
and potential major partners. In addition, from time to time, we initiate promotions to expand our customer base and build familiarity 
with our brand. As we have multiple service lines, there are many opportunities for cross-selling across our platform as we seek to 
introduce customers to our other service offerings in addition to the service line with which they engage initially. We also believe our 
strong reputation is a factor in retaining and attracting customers.

In addition to our centralized marketing efforts, we empower our franchisee partners to promote BEST services. Successful 

initiatives will increase demand for services in their franchised areas across our entire network. Our marketing team assists franchisee 
partners in the identification of new marketing leads and coordination of new initiatives.

Customer Service

The quality of our service directly affects our customer loyalty and brand image. We directly operate the critical parts of our 
network and selectively franchise out services to franchisee partners. To maintain consistent standards within our network, we provide 
periodical training to our franchisee partners’ employees and regularly inspect franchisee partners’ service quality.

We have established a customer relationship management system, or CRM, that allows us to effectively manage service 

quality issues and promptly address customer inquiries. Customers can access the system by phone or online channels. We currently 
operate fourteen call centers that are dedicated to customer service. Our call center representatives provide real-time assistance from 
8:00 am to 8:00 pm, seven days a week. Our call system automatically forwards each incoming call to an available representative from 
one of the call centers. After the submission of each enquiry, we ask the customer to rate the quality of our customer service, and we 
follow up on instances where customers are not completely satisfied. For each complaint, we strive to provide an initial response 
within 24 hours, and to resolve the issue within three days.

Intellectual Property

We regard our trademarks, trade secrets, domain names, copyrights, patents, know-how, proprietary technologies and 
similar intellectual property as critical to our business. As of December 31, 2018, we had registered 240 trademarks in China, 
including “
copyrights in China in respect of our proprietary information systems. We are the registered holder of 154 domain names, including 
best-inc.com. We have 11 issued patents and 25 publicly filed patents under application in China. We also rely on confidentiality and 
invention assignment provisions in the employment agreements that we enter into with key employees engaged in research and 
development. We have implemented a data security system which strictly controls access to our technology and information systems.

” and also had 215 trademarks under application in China. We have also been granted 26 

” and “

Security and Safety

We have integrated safety policies and procedures across the full scope of our business. Our key safety measures include:

Operational security

We have enacted a full scope of operational security measures to ensure the safety of our employees, customers and partners. 

We screen all items processed through our network for dangerous and prohibited materials, enforce handling procedures across hubs 
and sortation centers, service stations and at each level of our network and raise transportation safety awareness among our workers 
and others. Each worksite in our network is required to conduct a general safety assessment with regard to onsite activities, including 
maintenance as well as non-routine tasks. We train our employees as well as those of our franchisee partners and service providers and 
use periodic follow-up training to maintain skills and safety awareness.

Technology

We and our partners operate trucks configured with GPS tracking as well as integrated safety features such as ESP body 

stability systems, VDS dynamic steering systems, EBS electronically controlled braking systems, hydraulic brakes, ramp-assist 
starters and ABS anti-lock braking systems. We are able to provide updates and alerts to drivers, warehouse employees and others 
involved in our operations as needed. In addition, we utilize advanced equipment at our facilities to reduce risks to workers involved 
in sorting and moving goods as well as loading and offloading items from vehicles. We also employ digital workforce management 
technology to monitor employee work hours to ensure compliance with regulations and reduce fatigue-related risks. Using BEST 
Cloud, we are able to monitor vehicles and goods as they move across our network and system and can leverage BEST Cloud’s 
insights to identify risk areas and address them proactively.

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Employees

As of December 31, 2016, 2017 and 2018, we had a total of 10,061, 8,784 and 8,325 employees, respectively. We believe we 

have a good working relationship with our employees and have not experienced any significant labor disputes in the past. The 
majority of our employees are based in China, and we also have employees in certain other countries.

The following table sets forth details of our employees as of December 31, 2018 by function:

Function
BEST Supply Chain Management
BEST Express
BEST Freight
BEST Store+
Other Service Lines
Technology
Management, Administration and Others 
Total

(1)

Number of
Employees

% of Total

1,626
1,857
1,445
1,180
357
729
1,131
8,325

19.5%
22.3%
17.4%
14.2%
4.3%
8.8%
13.6%
100.0%

(1)

Includes management and administration personnel at headquarters and local level.

In addition to our own employees, we engage outsourcing firms that provide large numbers of their employees to work at our 

facilities. As of December 31, 2018, over 29,000 outsourced personnel were active in our operations. Our franchisee partners and 
service providers engage their own employees in connection with their operations.

In order to maintain a high standard of performance, reliability and safety across our network, we conduct training for our 

employees as well as those of our franchisee partners and service providers. We provide these trainings through a variety of programs 
led by our internal BEST University initiative, which includes specialized programs for individuals of each job type and level of 
seniority. Many of our technology professionals have received training and certifications from globally-recognized technology service 
organizations.

As required by PRC regulations, we participate in various government statutory employee benefit plans, including social 

insurance funds, namely a pension contribution plan, a medical insurance plan, an unemployment insurance plan, a work-related 
injury insurance plan, a maternity insurance plan and a housing provident fund. We are required under PRC law to make contributions 
to employee benefit plans at specified percentages of the salaries, bonuses and certain allowances of our employees up to a maximum 
amount specified by the local government from time to time.

Properties

As part of our asset-light strategy, we currently lease all of the facilities that we occupy from independent third parties. Our 
headquarters are located at 2nd Floor, Block A, Huaxing Modern Industrial Park, No. 18 Tangmiao Road, Xihu District, Hangzhou, 
Zhejiang Province 310013, People’s Republic of China. As of December 31, 2018, our headquarters had an aggregate gross area of 
approximately 14,626 sq m. In addition, we have leased an aggregate of 5.0 million square meters of industrial and warehouse space 
for the administration and operation of self-operated Cloud OFCs, hubs and sortation centers as of December 31, 2018.

We believe that the facilities that we currently lease are adequate to meet the needs of our current operations, and that we will 

be able to obtain adequate facilities to accommodate our future expansion plans.

Insurance

We have in place insurance coverage up to a level which we consider to be reasonable and typical for companies in our 

industry in China. Our insurance broadly falls under the following categories: life insurance, such as group accident insurance; 
property loss insurance, such as cargo transportation insurance; all-risk property insurance; and liability insurance, such as non-motor 
vehicle liability insurance, public liability insurance and logistics liability insurance. We also provide benefits to our employees 
pursuant to local social insurance laws, including pension insurance, unemployment insurance, work-related injury insurance, 
maternity insurance and medical insurance.

Competition

Our extensive supply chain solutions encompass a wide range of operational areas, and as a result we may compete with a 

broad range of companies, including supply chain management service providers, express and freight delivery service providers, B2B 
platforms for convenience stores, SaaS software service providers and logistics brokers.

We compete with total supply chain solution providers, such as JD Logistics and SF Holdings. Certain service lines may also 

face competition from other service providers, such as P.G. Logistics and Annto Logistics for supply chain management services; 
ZTO Express, YTO Express, STO Express and YUNDA for express services; DEPPON Logistics and ANE Logistics for freight 
services; JD.com’s network of convenience stores and Zhongshang Huimin for our BEST Store  business. In addition, our other 
services may face competition from companies that provide similar or competing services.

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Legal Proceedings

We may become subject to legal proceedings, investigations, claims and administrative fines incidental to the conduct of our 
business from time to time. We are not currently a party to, nor are we aware of, any legal proceeding, investigation or claim which, in 
the opinion of our management, is likely to have a material adverse effect on our business, financial condition or results of operations.

Regulatory Matters

The following is a summary of the most significant rules and regulations that affect our business activities in China or our 

shareholders’ rights to receive dividends and other distributions from us.

Regulations Relating to Foreign Investment

Industry Catalogue Relating to Foreign Investment.   Investment activities in China by foreign investors are principally 

governed by the Guidance Catalogue of Industries for Foreign Investment, or the Catalogue, which was promulgated and is amended 
from time to time by the Ministry of Commerce, or the MOFCOM, and the National Development and Reform Commission. The 
Catalogue sets forth the industries in which foreign investments are “encouraged”, “restricted”, or “prohibited”. Industries that are not 
listed in any of the above three categories are permitted areas for foreign investments, and are generally open to foreign investment 
unless specifically restricted by other PRC regulations. Establishment of wholly foreign-owned enterprises is generally allowed in 
encouraged and permitted industries. Foreign investors are not allowed to invest in industries in the prohibited category. The latest 
version of the Catalogue came into effect on July 28, 2017, or the 2017 Catalogue.

The Negative List 2018, which was promulgated jointly by the Ministry of Commerce and the National Development and 
Reform Commission on June 28, 2018 and became effective on July 28, 2018, partly abolished the 2017 Catalogue; the “restricted”
and “prohibited” categories in the 2017 Catalogue were replaced by the Negative List 2018, while the “encouraged” category in the 
2017 Catalogue remains effective. Foreign investment activities in China are subject to the special administrative measures prescribed 
in the Negative List 2018. Pursuant to the Negative List 2018, foreign investments in domestic express delivery services of mail are 
prohibited, and foreign investments in value-added telecommunications services (except for e-commerce) are subject to special 
administrative measures including restriction on foreign shareholding. Therefore, we provide domestic express delivery services of 
mail through our VIE and its subsidiaries in China, and we provide value-added telecommunications services through our VIE in 
China.

Our PRC subsidiaries also operate in certain industries which fall into the “encouraged” category, such as road transportation 

and software development. Most of our PRC subsidiaries mainly engage in software development, technical services and 
consultations, which are “encouraged” under the 2017 Catalogue.

Under PRC law, the establishment of a wholly foreign-owned enterprise is subject to the approval of or filing with the 
MOFCOM or its local counterparts and the wholly foreign-owned enterprise must register with the competent industry and commerce 
bureau. Our significant PRC subsidiaries have duly obtained all material approvals required for their business operations.

Foreign Investment Law.   On March 15, 2019, the National People’s Congress of China approved the Foreign Investment 

Law, which will take effect on January 1, 2020 and replace three existing laws on foreign investments in China, namely, the Sino-
Foreign Equity Joint Venture Enterprise Law, the Sino-Foreign Cooperative Joint Venture Enterprise Law and the Foreign Owned 
Enterprise Law, together with their implementation rules and ancillary regulations. The Foreign Investment Law embodies an 
expected PRC regulatory trend to rationalize its foreign investment regulatory regime in line with prevailing international practice and 
legislative efforts to unify corporate legal requirements for both foreign and domestic invested enterprises in China. The Foreign 
Investment Law establishes a basic framework for the access to, and the promotion, protection and administration of foreign 
investments with a view to investment protection and fair competition.

According to the Foreign Investment Law, “foreign investment” refers to investment activities directly or indirectly 

conducted by one or more natural persons, business entities, or other organizations of a foreign country (collectively referred to as 
“foreign investors”) within China, and such investment activities include the following situations: (i) a foreign investor, individually 
or collectively with other investors, establishes a foreign-invested enterprise within China; (ii) a foreign investor acquires stock shares, 
equity shares, shares in assets, or other similar rights and interests of an enterprise within China; (iii) a foreign investor, individually or 
collectively with other investors, invests in a new project within China; and (iv) investments in other means as provided by laws, 
administrative regulations, or the State Council. As such, there is still leeway for future laws, administrative regulations or provisions 
of the State Council to classify contractual arrangements as a form of foreign investment. Therefore, there can be no assurance that our 
control over our VIE through contractual arrangements will not be deemed as foreign investment in the future. See “Item 3. Key 
Information—D. Risk Factors—Risks Related to Our Corporate Structure—Our current corporate structure and business operations 
may be affected by the newly enacted Foreign Investment Law.”

In addition, according to the Foreign Investment Law, the State Council will publish, or approve to publish, a catalogue for 

special administrative measures, or the “negative list.” The Foreign Investment Law grants national treatment to foreign-invested 
entities, except for those foreign-invested entities that operate in industries deemed to be either “restricted” or “prohibited” in the 
“negative list.” Because such “negative list” has not yet been published, it is unclear whether it will differ from the current Negative 
List 2018. The Foreign Investment Law provides that foreign-invested entities operating in industries which are “restricted” or 
“prohibited” to foreign investment will be required to obtain market entry clearance and other approvals from relevant PRC 
governmental authorities.

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Foreign Investment in Road Transportation Businesses.   According to the Administrative Provisions for Foreign 

Investment in the Road Transportation Industry, promulgated in November 2014 by the Ministry of Transportation and the 
MOFCOM, and its supplements and implementing rules, investment in a road transportation business (including, among other things, 
road freight transportation, and flitting, loading, unloading and storage of road cargo) by a foreign investor is subject to the approval 
of the relevant provincial counterparts of the Ministry of Transportation, and the newly established foreign-invested enterprise must 
obtain a road transportation operation permit from the relevant provincial counterparts of the Ministry of Transportation after the 
completion of other foreign investment registration procedures. The incorporation of any direct or indirect subsidiary of a foreign-
invested enterprise that intends to engage in road transportation business is subject to the same approval procedure. The 
Administrative Provisions for Foreign Investment in the Road Transportation Industry were abolished by the Ministry of 
Transportation and the MOFCOM on October 25, 2018 for the purpose of reducing regulation.

Foreign Investment in Telecommunication Businesses.   Foreign direct investment in telecommunications companies in 

China is governed by the Regulations for the Administration of Foreign-Invested Telecommunications Enterprises, which was 
promulgated by the State Council on December 11, 2001 and recently amended on February 6, 2016. The regulations provide that a 
foreign investor’s beneficial equity ownership in an entity providing value-added telecommunications services in China is not 
permitted to exceed 50%. In addition, the main foreign investor who invests in a foreign-invested value-added telecommunications 
enterprise operating the value-added telecommunications business in China must demonstrate a good track record and experience in 
operating a value-added telecommunications business, provided such investor is a major one among the foreign investors investing in 
a value-added telecommunications enterprise in China. Moreover, foreign investors that meet these requirements must obtain 
approvals from the Ministry of Industry and Information Technology, or the MIIT, and the MOFCOM, or their authorized local 
counterparts, which retain considerable discretion in granting approvals, for its commencement of value-added telecommunications 
business in China.

The MIIT’s Notice Regarding Strengthening Administration of Foreign Investment in Operating Value-Added 

Telecommunication Businesses, or the MIIT Notice, issued on July 13, 2006 prohibits holders of these services licenses from leasing, 
transferring or selling their licenses in any form, or providing any resources, sites or facilities, to any foreign investors intending to 
conduct such businesses in China.

Regulations Relating to Express Delivery Services

The PRC Postal Law, which took effect in October 2009 with the latest amendment in 2015, sets out the fundamental 

rules on the establishment and operation of an express delivery company. Pursuant to the Postal Law, an enterprise that operates and 
provides express delivery services must obtain a courier service operation permit. In order to apply for a business permit for express 
delivery services, a company must meet all the requirements as a corporate legal person and satisfy certain prerequisites with respect 
to its service capacity and management system, and its registered capital must be no less than RMB500,000 to operate within a 
province, autonomous region, or municipality directly under the central government, no less than RMB1,000,000 in the case of cross-
provincial operation, and no less than RMB2,000,000 to operate international express delivery services.

Pursuant to the Administrative Measures for Courier Service Market, or the Courier Market Measures, which was announced 

by the Ministry of Transportation in 2013, and the Administrative Measures on Courier Service Operation Permits, which was 
promulgated by the Ministry of Transportation on October 22, 2018 and took effect on January 1, 2019, any entity engaging in express 
delivery services must obtain a courier service operation permit from the State Post Bureau or its local counterpart and is subject to 
their supervision and regulation. Entities applying for a permit to operate express delivery services in a certain province should apply 
to the provincial-level postal bureau, while entities applying for a permit to operate express delivery services across multiple provinces 
should apply to the State Post Bureau. The State Post Bureau and provincial-level postal bureaus may appoint their subordinate postal 
bureau to deal with permit applications. If an entity operates express delivery services without obtaining a courier service operation 
permit in accordance with the above measures, it may be compelled to make corrections, subject to the confiscation of its earnings 
generated from its unlicensed operation of express delivery services, imposed a fine ranging from RMB50,000 to RMB200,000, 
and/or ordered to suspend its business operation for rectification. If a permit-holder does not operate any express delivery services for 
over six months without due grounds after obtaining the courier service operation permit, or suspends its business for more than six 
months without authorization, the postal administrative departments have the authority to cancel the courier service operation permit 
of such holder.

Filing with the postal administrative department is required where an express delivery company sets up branches. The 
requirements for the establishment of a branch of express delivery company are specified in the Courier Market Measures. The 
Courier Market Measures stipulate that where any express delivery company establishes its branches or business departments, it must 
register with the local industrial and commercial administrations where such branches or business departments are located by 
submitting its express delivery services operation permit and a list of its branches and, such branches or business departments must, 
within 20 days after they obtain their relevant business licenses, file with the local postal administrative department. If an express 
delivery company fails to complete the required registration and/or filing with the relevant governmental authority, it may be ordered 
to rectification and may also be imposed a fine of no more than RMB10,000 or where the circumstances are severe, a fine ranging 
from RMB10,000 to RMB50,000, compelled to make corrections, and/or ordered to suspend its business operation for rectification. 
Enterprises engaging in express delivery services other than postal enterprises may not engage in posting and mail delivery business 
exclusively operated by postal enterprises, and may not deliver any official documents of state organs. The express delivery business 
must be operated within the permitted scope and valid term of the courier service operation permit. The courier service operation 
permit is valid for 5 years upon its issuance and comes with an annual reporting obligation. The Circular on Implementing the 
Administrative Measures for the Courier Market and Strengthening the Administration of Courier Service Operations, which was 
issued by the State Post Bureau in 2013, further clarifies that the postal administrative department must examine whether an entity 
operates express delivery service within the permitted business scope and geographic scope of its courier service operation permit, and 
the geographic examination must be carried out down to the district-level within cities. Failure to conduct express delivery services 
within the permitted operation scopes would subject the express delivery company to a correction order by the postal administrative 
department and a fine from RMB5,000 to RMB30,000.

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Moreover, in accordance with the Regulations on Annual Reporting of Operation Permission of Express Delivery Service 

Business issued by the State Post Bureau in 2011, an enterprise engaged in express delivery services must complete annual reporting 
on its operation status for the previous year with the postal administrative authority which issued its courier service operation permit. 
Where an express delivery service company fails to submit its annual report to the relevant postal administrative authority in a timely 
manner or conceals any facts or commits fraud in its annual report, such express delivery service company may be imposed a fine 
ranging from RMB10,000 to RMB30,000.

In accordance with the Decision of the State Council on Issues concerning Cancelling and Adjusting a Batch of 

Administrative Examination and Approval Items in February 2015, a company operating express delivery services must apply for and 
obtain the courier service operation permit prior to the application of its business license, and the obtaining of courier service 
operation permit is subject to industrial and commercial registration with prior examination.

In accordance with the Courier Market Measures, if any express delivery service is carried out through franchise, both the 

franchisees and franchisors must obtain the courier service operation permits and any franchisee must run its franchise business within 
its licensed scope; and the franchisees and franchisors must enter into written agreements providing the rights and obligations of both 
parties and the liabilities of both parties in case of any violation of the legal rights and interests of the users of express delivery 
services. Any franchisee or franchisor failing to obtain the courier service operation permit or any franchisee failing to run its 
franchise business within its licensed scope would be subject to a correction order by the relevant postal administrative authority and a 
fine ranging from RMB5,000 to RMB30,000.

Companies engaging in express delivery service must establish and implement a system for the examination of parcels or 

articles received for delivery. Pursuant to the PRC Postal Law and Measures for the Supervision and Administration of Security of the 
Postal Industry issued by the Ministry of Transportation in 2011 and most recently amended in 2013, express delivery companies must 
examine the postal articles that would be in the presence of customers so as to inspect whether the postal articles are prohibited or 
restricted from express delivery. Express delivery companies must also examine whether the names, categories and quantity of the 
postal articles have been properly written down on delivery forms. Any failure to establish or implement such inspection system, or 
any unlawful acceptance or delivery of prohibited or restricted parcels/articles may result in the suspension of the company’s business 
operation for rectification or even cancellation of its courier service operation permit.

BEST Logistics Technologies (China) Co., Ltd., one of our PRC subsidiaries, Hangzhou BEST Network Technologies Ltd., 

our VIE, and 13 of our VIE’s subsidiaries have obtained the courier service operation permits to operate express delivery services. See 
“Item 3. Key Information—D. Risk Factors—Risks Relating to Our Business and Industry—Failure of us or our franchisee partners to 
obtain, maintain or update necessary licenses and permits may have a material adverse effect on our business, financial condition and 
results of operation.”

The Interim Regulation on Express Delivery became effective on May 1, 2018. This regulation was made to promote healthy 
development of the industry, ensure safe delivery, protect the legal rights of users, and enhance supervision of the sector. For example, 
companies engaging in express delivery service and their branches may establish express delivery end-networks as needed and shall 
make a filing with the local postal management department within 20 days of establishment. Furthermore, companies engaging in 
express delivery service shall implement a management system regarding users’ information and shall refrain from providing users’
information illegally. Failure to comply with above provisions on security of users’ information may result in penalties such as order 
to make corrections, confiscation of illegal income and a fine ranging from RMB10,000 to RMB50,000, or where the circumstances 
are severe, a fine ranging from RMB50,000 to RMB100,000, and suspension of the company’s business operation for rectification or 
even cancellation of its courier service operation permit. There is uncertainty as to the application and the implementation of the 
Interim Regulation on Express Delivery because it is recently promulgated.

Regulations Relating to Road Transportation

Pursuant to the Regulations on Road Transportation promulgated by the State Council in April 2004 and most recently 

amended in February 2016, and the Provisions on Administration of Road Freight Transportation and Stations (Sites) issued by the 
Ministry of Transportation in June 2005 and most recently amended in April 2016, or the Road Freight Provisions, the business 
operations of road freight transportation refer to commercial road freight transportation activities that provide public services. The 
road freight transportation includes general road freight transportation, special road freight transportation, road transportation of large 
articles, and road transportation of dangerous cargos. Special road freight transportation refers to freight transportation using special 
vehicles such as vehicles with containers, refrigeration equipment, or tank containers. The Road Freight Provisions set forth detailed 
requirements with respect to vehicles and drivers.

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Under the Road Freight Provisions, anyone engaging in the business of operating road freight transportation or stations (sites) 

must obtain a road transportation operation permit from the local county-level road transportation administrative bureau, and each 
vehicle used for road freight transportation must have a road transportation certificate from the same authority. The incorporation of a 
subsidiary of a road freight transportation operator that intends to engage in road transportation business is subject to the same 
approval procedure. If a road freight transportation operator intends to establish a branch, it should file with the local road 
transportation administrative bureau where the branch is to be established.

Although the road transportation operation permits have no limitation with respect to geographical scope, several provincial 
governments in China, including Shanghai and Beijing, promulgated local rules on administration of road transportation, stipulating 
that permitted operators of road freight transportation registered in other provinces should also make filing with the local road 
transportation administrative bureau where it carries out its business. The requirement to obtain operation permits with respect to 
operating road freight stations (sites) was abolished by the State Council on February 27, 2019.

BEST Logistics Technologies (China) Co., Ltd., one of our PRC subsidiaries, and Hangzhou BEST Network Technologies 

Ltd., our VIE, have obtained road transportation operation permits to operate general road freight transportation. See “Item 3. Key 
Information—D. Risk Factors—Risks Relating to Our Business and Industry—Failure of us or our franchisee partners to obtain, 
maintain or update necessary licenses and permits may have a material adverse effect on our business, financial condition and results 
of operation.”

Regulations on Cargo Vehicles

Pursuant to the Administrative Provisions concerning the Running of Cargo Vehicles with Out-of-Gauge Goods promulgated 

by the Ministry of Transportation, which took effect on September 21, 2016, cargo vehicles running on public roads shall not carry 
cargo weighing more than the limits prescribed by this regulation and their dimensions shall not exceed those as set forth in the same 
regulation. Vehicle operators who violate this regulation may be subject to a fine of up to RMB30,000 for each violation. In the event 
of repeated violations, the regulatory authority may suspend the operating license of the vehicle operator and/or revoke the business 
operation registration of the relevant vehicle.

We rely on trucks and other vehicles owned and operated by third-party trucking companies, while the operation of our fleet 

is subject to this new regulation. We have an obligation to educate and manage vehicle operators as well as to urge them to comply 
with this regulation. We weigh each cargo truck as they enter and leave our hubs and sortation centers to ensure their compliance with 
this regulation in terms of cargo weight. If any truck is not in compliance with this regulation, we may be required to replace it with 
another vehicle that complies with this regulation. Otherwise, we may be subject to penalties under this regulation if we continue to 
operate those trucks that exceed the limits set forth in the regulation.

Regulations Relating to International Freight Forwarding Business

Regulations on Management of International Freight Forwarders promulgated by the Ministry of Foreign Trade and 

Economic Cooperation (now known as the MOFCOM) in 1995 and its detailed rules regulate the business of international freight 
forwarding. According to the provisions and its detailed rules, the minimum amount of registered capital must be RMB5 million for an 
international freight forwarder by sea, RMB3 million for an international freight forwarder by air and RMB2 million for an 
international freight forwarder by land or for an entity operating international express delivery services. According to the 
Administrative Measures on Foreign-invested International Freight Forwarders, which was promulgated by the MOFCOM in 
December 2005 and most recently amended in October 2015, a foreign-invested enterprise must obtain an approval to conduct its 
international freight forwarding business from the provincial-level authorized agency of the MOFCOM or the MOFCOM. 
Additionally, an international freight forwarder must, when applying for setting up its branches, increase its registered capital (or the 
excess amount over its minimum registered capital) by RMB500,000. Furthermore, under the Provisional Measures on Filing of 
International Freight Forwarders announced by the MOFCOM in March 2005 and most recently amended in August 2016, all 
international freight forwarders and their branches registered with the state industrial and commercial administration must be filed 
with the MOFCOM or its authorized agencies.

BEST Logistics Technologies (China) Co., Ltd., one of our PRC subsidiaries, is engaged in the international freight 

forwarding business and has obtained an approval certificate from and made a filing with the relevant agency for carrying out such 
business.

Regulations Relating to Commercial Franchising

Pursuant to the Regulations on Commercial Franchising promulgated by the State Council in February 2007 and Provisions 

on Administration of the Record Filing of Commercial Franchises issued by MOFCOM in December 2011, collectively the 
Regulations and Provisions on Commercial Franchising, commercial franchising refers to the business activities where an enterprise 
that possesses the registered trademarks, enterprise logos, patents, proprietary technology or any other business resources allows such 
business resources to be used by another business operator through contract and the franchisee follows the uniform business model to 
conduct business operations and pays franchising fees according to the contract. We and our franchisee partners are therefore subject 
to regulations on commercial franchising. Under the Regulations and Provisions on Commercial Franchising, within 15 days of the 
first conclusion of franchising contract, the franchisor must carry out record-filing with MOFCOM or its local counterparts and must 
report the current status of its franchising contracts in the first quarter of each year after record-filing. MOFCOM announces the 
names of franchisors who have completed filing on the government website and makes prompt updates. If the franchisor fails to 
comply with these Regulations and Provisions on Commercial Franchising, the MOFCOM or its local counterparts have the discretion 
to take administrative measures against the franchisor, including fines and public announcements. The Regulations and Provisions on 
Commercial Franchising also set forth requirements on the contents of franchising contracts.

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We have completed the requisite filings with respect to our BEST Express, BEST Freight and Cloud OFC services. We 

cannot assure you that we can update such filing in a timely manner or that our relationships with other existing and future ecosystem 
participants will not be found to constitute such regulated commercial franchising in the future. As of the date of this annual report, we 
have not received any order from any governmental authorities to make such filing. See “Item 3. Key Information—D. Risk Factors—
Risks Relating to Our Business and Industry—Failure to comply with PRC laws and regulations by us or our franchisee partners may 
materially and adversely impact our business, financial condition and results of operations.”

Regulations Relating to Personal Information Security and Consumer Protection

The Administrative Provisions on the Security of Personal Information of Express Service Users, promulgated by the State 

Post Bureau in March 2014, provide for the protection of the personal information of users of express or express delivery services, and 
the supervision on the express operations of postal enterprises and express delivery companies. In accordance with these provisions, 
the state postal administrative department and its local counterparts are the supervising and administering authority responsible for the 
security of the personal information of users of express or express delivery services, and postal enterprises and express delivery 
companies must establish and refine systems and measures for the security of such information. Specifically, express delivery 
companies must enter into confidentiality agreements with their employees regarding the information of their clients or users to 
specify confidentiality obligations and liabilities for violation thereof. Where express delivery companies are entrusted by operators 
engaging in online shopping, TV shopping, mail-order and other businesses to provide express delivery services, such express delivery 
companies must enter into agreements with the said principals, which agreements shall contain provisions safeguarding the security of 
information of users of express delivery services. Courier companies operating through franchise are further required to formulate 
provisions on the security of information of users of express delivery services in franchising contracts and clarify the security 
responsibilities between franchisor and franchisee. A courier company and its employees causing damages to the users of express 
delivery services by divulging the users’ information is expected to bear compensation liabilities. If a courier company is found to 
unlawfully furnish the information of users of express delivery services, the company and its employees are subject to administrative 
liabilities or even criminal penalties. A user of express delivery services may further seek remedies by following the Measures on 
Settling the Complaints of the Postal Users issued by the State Post Bureau, which took effect in September 2014. The Postal Users 
Complaints Settling Center handles the complaints from users on the quality of the express delivery services under a regime of 
mediation. We are subject to the above provisions and measures with regard to the security of personal information and believe that 
we are currently in compliance with such provisions and measures in all material aspects.

Regulations Relating to Telecommunications and Internet Information Services

Regulations Relating to Telecommunication Businesses

Under the Telecommunications Regulations of the PRC, or the Telecommunications Regulations, promulgated by the State 

Council of the PRC on September 25, 2000 and most recently amended on February 6, 2016, a telecommunication services provider in 
China must obtain an operating license from the MIIT or its provincial counterparts. The Telecommunications Regulations categorize 
all telecommunication services in China as either basic telecommunications services or value-added telecommunications services. Our 
online and mobile commerce businesses are classified as value-added telecommunications services.

In addition to restricting dealings with foreign investors, the MIIT Notice contains a number of detailed requirements 

applicable to holders of value-added telecommunications services licenses, including that license holders or their shareholders must 
directly own the domain names and trademarks used in their daily operations and each license holder must possess the necessary 
facilities for its approved business operations and maintain such facilities in the regions covered by its license, including maintaining 
its network and providing Internet security in accordance with the relevant regulatory standards. The MIIT or its provincial 
counterpart has the power to require corrective actions after it discovers any non-compliance of the license holders, and where such 
license holders fail to take such steps, the MIIT or its provincial counterpart has the power to revoke the value-added 
telecommunications services licenses.

Regulations Relating to Internet Information Services

As a subsector of the telecommunications industry, Internet information services are regulated by the Administrative 

Measures on Internet Information Services, or the ICP Measures, promulgated on September 25, 2000 by the State Council and 
amended on January 8, 2011. “Internet information services” are defined as services that provide information to online users through 
the Internet. Internet information services providers, also called Internet content providers, or ICPs, that provide commercial services 
are required to obtain an operating license from the MIIT or its provincial counterpart. The Administrative Measures for 
Telecommunications Business Operating Licensing, which was promulgated by the MIIT and recently amended on July 3, 2017, 
further regulate the telecommunications business licensing.

To the extent the Internet information services provided relate to certain matters, including news, publication, education or 

medical and health care (including pharmaceutical products and medical equipment), approvals must also be obtained from the 
relevant industry regulators in accordance with the laws, rules and regulations governing those industries.

The PRC government has promulgated measures relating to Internet content through various ministries and agencies, 
including the MIIT, the News Office of the State Council, the Ministry of Culture and the General Administration of Press and 
Publication. In addition to various approval and license requirements, these measures specifically prohibit Internet activities that result 
in the dissemination of any content which is found to contain pornography, promote gambling or violence, instigate crimes, undermine 
public morality or the cultural traditions of the PRC or compromise state security or secrets. ICPs must monitor and control the 
information posted on their websites. If any prohibited content is found, they must remove such content immediately, keep a record of 
it and report to the relevant authorities. If an ICP violates these measures, the PRC government may impose fines and revoke any 
relevant business operation licenses.

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We conduct our value-added telecommunications business through our VIE, Hangzhou BEST Network Technologies Ltd., 

which has obtained the requisite license.

Regulations Relating to Internet Security

The Criminal Law of the People’s Republic of China, promulgated by the National People’s Congress of China on July 6, 

1979 and recently amended on November 4, 2017, imposes a number of Internet security requirements on Internet service providers. 
These requirements are mainly provided in the Ninth Amendment to the Criminal Law of the People’s Republic of China, or the Ninth 
Amendment. According to the Ninth Amendment, an Internet service provider who does not perform its duties of security 
management on information network may be subject to criminal punishment, if such non-performance results in certain serious 
consequences.

The Decision in Relation to Protection of the Internet Security, enacted by the Standing Committee of the National People’s 
Congress of China on December 28, 2000 and amended on August 27, 2009, provides that certain activities, including but not limited 
to the following, conducted through the Internet are subject to criminal punishment: (i) gaining improper entry into a computer or 
system of strategic importance; (ii) bringing out abnormal operation of Internet by cultivating or transmitting computer virus or 
interrupting network without authorization; (iii) disseminating politically disruptive information or obscenities; (iv) leaking State 
secrets; (v) spreading false commercial information; (vi) infringing intellectual property rights; (vii) providing information concerning 
pornography; or (viii) violating lawful rights of any other national person, legal person or other institution.

The Regulations of the People’s Republic of China on the Security Protection of Computer Information System, promulgated 

by the State Council on February 18, 1994 and amended on January 8, 2011, require that no entity or individual may make use of 
computer information systems to engage in activities jeopardizing the interests of the state or collectives or the legitimate rights of the 
citizens, or endanger the security of computer information systems. A user of a computer information system shall establish and 
improve a security management system for its computer information system. A user of a computer information system is also required 
to take other security protection measures, such as reporting any incidents arising from the computer system to the public authority of 
the local government at or above the county level within 24 hours.

On December 28, 2012, the Standing Committee of the National People’s Congress of China promulgated the Decision on 

Strengthening Network Information Protection to enhance the legal protection of information security and privacy on the Internet. On 
July 16, 2013, the MIIT promulgated the Provisions on Protection of Personal Information of Telecommunication and Internet Users 
to regulate the collection and use of users’ personal information in the provision of telecommunication services and Internet 
information services in China. Personal information includes a user’s name, birth date, identification card number, address, phone 
number, account name, password and other information that can be used for identifying a user.

On July 1, 2015, the Standing Committee of the National People’s Congress of China promulgated the New National 

Security Law which took effect on the same date and replaced the former National Security Law promulgated in 1993. According to 
the New National Security Law, the state shall ensure that the information system and data in important areas are secure and 
controllable. There are uncertainties on how the New National Security Law will be implemented in practice.

The Network Security Law of the People’s Republic of China, which was promulgated by the Standing Committee of the 
National People’s Congress of China on November 7, 2016 and became effective on June 1, 2017, provides that network operators 
shall comply with laws and regulations and fulfill their obligations to safeguard security of the network when conducting business and 
providing services. Those who provide services through networks shall take technical measures and other necessary measures 
pursuant to laws, regulations and compulsory national requirements to safeguard the safe and stable operation of the networks, 
respond to network security incidents effectively, prevent illegal and criminal activities, and maintain the integrity, confidentiality and 
usability of network data.

On April 11, 2017, the Cyberspace Administration of China announced the Measures for the Security Assessment of Personal 

Information and Important Data to be Transmitted Abroad (consultation draft), or the Consultation Draft of Security Assessment 
Measures. The Consultation Draft of Security Assessment Measures requires network operators to conduct security assessments and 
obtain consents from owners of personal information prior to transmitting personal information and other important data abroad. 
Moreover, under the Consultation Draft of Security Assessment Measures, the network operators are required to apply to the relevant 
regulatory authorities for security assessments under several circumstances, including but not limited to: (i) if data to be transmitted 
abroad contains personal information of more than 500,000 users in aggregate; (ii) if the quantity of the data to be transmitted abroad 
is more than 1,000 gigabytes; (iii) if data to be transmitted abroad contains information regarding nuclear facilities, chemical biology, 
national defense or military projects, population and health, or relates to large-scale engineering activities, marine environment issues 
or sensitive geographic information; (iv) if data to be transmitted abroad contains network security information regarding system 
vulnerabilities or security protection of critical information infrastructure; (v) if key information infrastructure network operators 
transmit personal information and important data abroad; or (vi) if any other data to be transmitted abroad contains information that 
might affect national security or public interest and are required to be assessed as determined by the relevant regulatory authorities.

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Regulations Relating to Finance Leasing

The Administrative Measures on Foreign Investment in the Leasing Industry, or the Leasing Industry Measures, were 

promulgated by the MOFCOM on February 3, 2005 and amended on October 28, 2015 to regulate the operation of foreign-invested 
leasing and finance leasing business. Under the Leasing Industry Measures, the total assets of the foreign investors of a foreign-funded 
finance leasing company may not be less than US$5 million. Foreign-invested finance leasing enterprises may carry out finance 
leasing activities by way of direct leasing, sub-leasing, sale-leaseback, leveraged leasing, entrusted leasing and joint leasing. For the 
purpose of the Leasing Industry Measures, the leasing property shall include, among others, transportation equipment, such as 
airplanes, automobiles and ships, etc. This regulation was declared invalid by the MOFCOM in 2018 for the purpose of easing 
regulation and optimizing service.

The Administrative Measures of Supervision on Finance Leasing Enterprises, or the Finance Leasing Measures, were 

formulated by the MOFCOM and became effective on October 1, 2013. According to the Finance Leasing Measures, the MOFCOM 
and the provincial-level commerce authorities are in charge of the supervision and administration of finance leasing enterprises. A 
finance leasing company shall report, according to the requirements of the MOFCOM, the relevant data in a timely and truthful 
manner through the National Finance Leasing Company Management Information System.

Xinyuan Financial Leasing (Zhejiang) Co., Ltd., one of our PRC subsidiaries, has obtained an approval to conduct finance 

lease business from the competent regulatory authority in the PRC.

Regulations Relating to Retail Industry

Regulations Relating to Consumer Protection

Under the Law on the Protection of the Rights and Interests of Consumers, which was promulgated by the Standing 
Committee of the National People’s Congress on October 31, 1993, became effective on January 1, 1994 and was recently amended 
on October 25, 2013, a business operator providing a commodity or service to a consumer is subject to a number of requirements, 
including the following:

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

to ensure that commodities and services meet with certain safety requirements;

to disclose serious defects of a commodity or a service and adopt preventive measures against damage occurrence;

to provide consumers with true information and to refrain from conducting false advertising;

not to set unreasonable or unfair terms for consumers or alleviate or release itself from civil liability for harming the 
legal rights and interests of consumers by means of standard contracts, circulars, announcements, shop notices or other 
means; and

not to insult or slander consumers or to search the person of, or articles carried by, a consumer or to infringe upon the 
personal freedom of a consumer.

Business operators may be subject to civil liabilities for failing to fulfill the obligations discussed above. These liabilities 
include restoring the consumer’s reputation, eliminating the adverse effects suffered by the consumer, and offering an apology and 
compensation for any losses incurred. The following penalties may also be imposed upon business operators for the infraction of these 
obligations: issuance of a warning, confiscation of any illegal income, imposition of a fine, an order to cease business operations, 
revocation of its business license or imposition of criminal liabilities under circumstances that are specified in laws and statutory 
regulations.

Regulations Relating to Product Quality

Pursuant to the Product Quality Law of the PRC, or the Product Quality Law, which was promulgated by the Standing 
Committee of the National People’s Congress on February 22, 1993, became effective on September 1, 1993, and was recently 
amended on December 29, 2018, business operators, including manufacturers and sellers, are required to assume certain obligations in 
respect of product quality. Violations of the Product Quality Law may result in the imposition of fines. In addition, a company in 
violation of the Product Quality Law may be ordered to suspend its operations and its business license may be revoked. Criminal 
liability may be incurred in serious cases. A consumer or other victim who suffers injury or property losses due to product defects may 
demand compensation from the manufacturer as well as from the seller. Where the responsibility lies with the manufacturer, the seller 
shall, after settling compensation with the consumer, have the right to recover such compensation from the manufacturer, and vice 
versa.

Regulations Relating to Pricing

In China, the prices of a very small number of products and services are guided or fixed by the government. According to the 

Pricing Law, which was promulgated by Standing Committee of the National People’s Congress on December 29, 1997 and became 
effective on May 1, 1998, business operators must, as required by the government departments in charge of pricing, mark the prices 
explicitly and indicate the service items, charging standards and other related particulars clearly. Business operators may not charge 
any fees that are not explicitly indicated. Business operators must not commit unlawful pricing activities, such as colluding with others 
to manipulate the market price, using false or misleading prices to deceive consumers to transact, or conducting price discrimination 
against other business operators. Failure to comply with the Pricing Law may subject business operators to administrative sanctions 
such as warning, ceasing unlawful activities, compensation, confiscating illegal gains and fines. The business operators may be 
ordered to suspend business for rectification, or have their business licenses revoked if the circumstances are severe. We are subject to 
the Pricing Law as a service provider and believe that our pricing activities are currently in compliance with the law in all material 
aspects.

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Regulations Relating to Leasing

We currently lease all of the facilities that we occupy from independent third parties. Pursuant to the Law on Administration 
of Urban Real Estate which took effect in January 1995 with the latest amendment in August 2009, lessors and lessees are required to 
enter into a written lease contract, containing such provisions as the term of the lease, the use of the premises, liability for rent and 
repair, and other rights and obligations of both parties. Both lessor and lessee are also required to register the lease with the real estate 
administration department. Pursuant to implementing rules stipulated by certain provinces or cities, such as Tianjin, if the lessor and 
lessee fail to go through the registration procedures, both lessor and lessee may be subject to warnings, rectifications and/or other 
penalties.

According to the PRC Contract Law which took effect in October 1999, the lessee may sublease the leased premises to a 

third party, subject to the consent of the lessor. Where the lessee subleases the premises, the lease contract between the lessee and the 
lessor remains valid. The lessor is entitled to terminate the lease contract if the lessee subleases the premises without the consent of the 
lessor. In addition, if the lessor transfers the premises, the lease contract between the lessee and the lessor will still remain valid.

Pursuant to the PRC Property Law which took effect in October 2007, if a mortgagor leases the mortgaged property before 
the mortgage contract is executed, the previously established leasehold interest will not be affected by the subsequent mortgage, but 
where a mortgagor leases the mortgaged property after the creation and registration of the mortgage interest, the leasehold interest will 
be subordinated to the registered mortgage.

Regulations Relating to Intellectual Property Rights

The PRC government has adopted comprehensive legislation governing intellectual property rights, including copyrights, 

patents, trademarks and domain names.

Copyright.   Copyright in China, including copyrighted software, is principally protected under the Copyright Law and its 

implementation rules. Under the Copyright Law, the term of protection for copyrighted software is 50 years.

Patent.   The Patent Law provides for patentable inventions, utility models and designs, which must meet three conditions: 

novelty, inventiveness and practical applicability. The State Intellectual Property Office under the State Council is responsible for 
examining and approving patent applications. The duration of a patent right is either 10 years or 20 years from the date of application, 
depending on the type of patent right.

Trademark.   The Trademark Law and its implementation rules protect registered trademarks. The PRC Trademark Office of 
State Administration of Industry and Commerce is responsible for the registration and administration of trademarks throughout China. 
The Trademark Law has adopted a “first-to-file” principle with respect to trademark registration. Where registration is sought for a 
trademark that is identical or similar to another trademark which has already registered or given preliminary examination and approval 
for use in the same or similar category of commodities or services, the application for registration of such trademark may be rejected. 
Trademark registration is effective for a renewable ten-year period, unless otherwise revoked.

Domain Name.   Domain names are protected under the Administrative Measures on the Internet Domain Names 

promulgated by the MIIT. The MIIT is the major regulatory body responsible for the administration of the PRC Internet domain 
names, under supervision of which the China Internet Network Information Center is responsible for the daily administration of “.cn”
domain names and Chinese domain names. Domain name registration is handled through domain name service agencies established 
under the relevant regulations, and applicants become domain name holders upon successful registration.

Regulations Relating to Employment

Pursuant to the Labor Law, which was promulgated by National People’s Congress in January 1995 and amended in 

December 2018, and the Labor Contract Law, promulgated by Standing Committee of the National People’s Congress in June 2007 
and amended in December 2012, employers must execute written labor contracts with full-time employees. If an employer fails to 
enter into a written employment contract with an employee within one year from the date on which the employment relationship is 
established, the employer must rectify the situation by entering into a written employment contract with the employee and pay the 
employee twice the employee’s salary for the period from the day following the lapse of one month after the date of establishment of 
the employment relationship to the day prior to the execution of the written employment contract. All employers must comply with 
local minimum wage standards. Violation of the Labor Law and the Labor Contract Law may result in the imposition of fines and 
other administrative and criminal liability in the case of serious violation.

In December 2012, the Labor Contract Law was amended to impose more stringent requirements on the use of employees of 

temp agencies, who are known in China as “dispatched workers.” Dispatched workers are entitled to equal pay with full-time 
employees for equal work. Employers are only allowed to use dispatched workers for temporary, auxiliary or substitutive positions, 
and the number of dispatched workers may not exceed 10% of the total number of employees.

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Enterprises in China are required by PRC laws and regulations to participate in certain employee benefit plans, including 

social insurance funds, namely a pension plan, a medical insurance plan, an unemployment insurance plan, a work-related injury 
insurance plan and a maternity insurance plan, and a housing provident fund, and contribute to the plans or funds in amounts equal to 
certain percentages of salaries, including bonuses and allowances, of the employees as specified by the local government from time to 
time at locations where they operate their businesses or where they are located. According to the PRC Social Insurance Law, which 
was promulgated by the Standing Committee of the National People’s Congress on October 28, 2010 and became effective on July 1, 
2011 and recently amended on December 29, 2018, an employer that fails to make social insurance contributions may be ordered to 
rectify the non-compliance and pay the required contributions within a stipulated deadline and be subject to a late fee of up to 0.05% 
or 0.2% per day, as the case may be. If the employer still fails to rectify the failure to make social insurance contributions within the 
stipulated deadline, it may be subject to a fine ranging from one to three times the amount overdue. According to the Regulations on 
Management of Housing Fund, which was promulgated by the State Council on April 3, 1999 and amended on March 24, 2002, an 
enterprise that fails to make housing fund contributions may be ordered to rectify the noncompliance and pay the required 
contributions within a stipulated deadline; otherwise, an application may be made to a local court for compulsory enforcement. See 
“Item 3. Key Information—D. Risk Factors—Risks Related to Doing Business in the People’s Republic of China—The enforcement 
of the Labor Contract Law of the People’s Republic of China, or the PRC Labor Contract Law, and other labor-related regulations in 
the PRC may increase our labor costs, impose limitations on our labor practices and adversely affect our business and our results of 
operations, and our failure to comply with PRC labor-related laws may expose us to penalties.”

Regulations Relating to Foreign Exchange

The principal regulations governing foreign currency exchange in China are the Foreign Exchange Administration 
Regulations, most recently amended in August 2008. Payments of current account items, such as profit distributions and trade and 
service-related foreign exchange transactions, can usually be made in foreign currencies without prior approval from the SAFE, by 
complying with certain procedural requirements. By contrast, approval from or registration with appropriate governmental authorities 
is required where Renminbi is to be converted into foreign currency and remitted out of China to pay capital expenses such as the 
repayment of foreign currency-denominated loans.

On March 30, 2015, SAFE issued the Circular of the State Administration of Foreign Exchange on Reforming the 
Management Approach regarding the Settlement of Foreign Exchange Capital of Foreign-invested Enterprises, or SAFE Circular 19. 
Pursuant to SAFE Circular 19, the foreign exchange capital of foreign-invested enterprises is subject to the discretional foreign 
exchange settlement, which means the foreign exchange capital in the capital account of foreign-invested enterprises upon the 
confirmation of rights and interests of monetary contribution by the local foreign exchange bureau (or the book-entry registration of 
monetary contribution by the banks) may be settled at the banks based on the actual operation needs of the enterprises. The proportion 
of discretionary settlement of foreign exchange capital of foreign-invested enterprises is currently 100%. SAFE can adjust such 
proportion in due time based on the circumstances of international balance of payments. SAFE promulgated the Notice of the State 
Administration of Foreign Exchange on Reforming and Standardizing the Foreign Exchange Settlement Management Policy of 
Capital Account, or SAFE Circular 16, effective on June 9, 2016, which reiterates some of the rules set forth in SAFE Circular 19, but 
changes the prohibition against using RMB capital converted from foreign currency-denominated registered capital of a foreign-
invested company to issue RMB entrusted loans to a prohibition against using such capital to issue loans to non-associated enterprises. 
Violations of SAFE Circular 19 or SAFE Circular 16 could result in administrative penalties.

On January 26, 2017, SAFE issued the Notice of State Administration of Foreign Exchange on Improving the Review of 
Authenticity and Compliance to Further Promote Foreign Exchange Control, or SAFE Circular 3, which stipulates several capital 
control measures with respect to the outbound remittance of profit from domestic entities to offshore entities, including (i) under the 
principle of genuine transaction, banks shall check board resolutions regarding profit distribution, the original version of tax filing 
records and audited financial statements; and (ii) domestic entities shall hold income to account for previous years’ losses before 
remitting the profits. Moreover, pursuant to SAFE Circular 3, domestic entities shall make detailed explanations of the sources of 
capital and utilization arrangements, and provide board resolutions, contracts and other proof when completing the registration 
procedures in connection with an outbound investment.

Regulations Relating to Dividend Distribution

The principal laws, rules and regulations governing dividend distribution by foreign-invested enterprises in the PRC are the 

Company Law of the PRC, as amended, the Wholly Foreign-owned Enterprise Law and its implementation regulations and the 
Chinese-foreign Equity Joint Venture Law and its implementation regulations. Under these laws, rules and regulations, foreign-
invested enterprises may pay dividends only out of their accumulated profit, if any, as determined in accordance with PRC accounting 
standards and regulations. Both PRC domestic companies and wholly-foreign owned PRC enterprises are required to set aside as 
general reserves at least 10% of their after-tax profit each year, until the cumulative amount of such reserves reaches 50% of their 
registered capital. A PRC company is not permitted to distribute any profits until any losses from prior fiscal years have been offset. 
Profits retained from prior fiscal years may be distributed together with distributable profits from the current fiscal year.

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Regulations Relating to Offshore Financing

SAFE promulgated the Circular on Relevant Issues Concerning Foreign Exchange Control on Domestic Residents’ Offshore 
Investment and Financing and Roundtrip Investment through Special Purpose Vehicles, or SAFE Circular 37, on July 4, 2014, which 
replaced the former circular commonly known as “SAFE Circular 75” promulgated by SAFE on October 21, 2005. SAFE Circular 37 
requires PRC residents to register with local branches of SAFE in connection with their direct establishment or indirect control of an 
offshore entity, for the purpose of overseas investment and financing, with such PRC residents’ legally owned assets or equity 
interests in domestic enterprises or offshore assets or interests, referred to in SAFE Circular 37 as a “special purpose vehicle.” SAFE 
Circular 37 further requires amendment to the registration in the event of any significant changes with respect to the special purpose 
vehicle, such as increase or decrease of capital contributed by PRC individuals, share transfer or exchange, merger, division or other 
material events. In the event that a PRC shareholder holding interests in a special purpose vehicle fails to fulfill the required SAFE 
registration, the PRC subsidiaries of that special purpose vehicle may be prohibited from making profit distributions to the offshore 
parent and from carrying out subsequent cross-border foreign exchange activities, and the special purpose vehicle may be restricted in 
its ability to contribute additional capital into its PRC subsidiary. Moreover, failure to comply with the various SAFE registration 
requirements described above could result in liability under PRC law for evasion of foreign exchange controls. According to the 
Notice on Further Simplifying and Improving Policies for the Foreign Exchange Administration of Direct Investment released on 
February 13, 2015 by SAFE, local banks will examine and handle foreign exchange registration for overseas direct investment, 
including the initial foreign exchange registration and amendment registration, under SAFE Circular 37 from June 1, 2015.

We have notified substantial beneficial owners of ordinary shares who we know are PRC residents of their obligations of 

applications, filings and amendments as required under SAFE Circular 37 and other related rules. Nevertheless, we may not be aware 
of the identities of all of our beneficial owners who are PRC residents. We do not have control over our beneficial owners and there 
can be no assurance that all of our PRC-resident beneficial owners will comply with SAFE Circular 37, its implementation rules and 
other applicable foreign exchange rules, and there is no assurance that the registration under SAFE Circular 37 and any amendment 
will be completed in a timely manner, or will be completed at all. The failure of our beneficial owners who are PRC residents to 
register or amend their foreign exchange registrations in a timely manner pursuant to SAFE Circular 37, its implementation rules and 
other applicable foreign exchange rules, or the failure of future beneficial owners of our company who are PRC residents to comply 
with these registration requirements may subject such beneficial owners or our PRC subsidiaries to fines and legal sanctions. Failure 
to register or comply with relevant requirements may also limit our ability to contribute additional capital to our PRC subsidiaries and 
limit our PRC subsidiaries’ ability to distribute dividends to our company, or we may be penalized by SAFE.

Regulations Relating to Employee Stock Incentive Plan of Overseas Publicly-Listed Company

Pursuant to SAFE Circular 37, PRC residents who participate in share incentive plans in overseas non-publicly-listed 
companies may submit applications to SAFE or its local branches for the foreign exchange registration with respect to offshore special 
purpose companies. In addition, under the Notices on Issues concerning the Foreign Exchange Administration for Domestic 
Individuals Participating in Share Incentive Plans of Overseas Publicly-Listed Companies, or the Share Option Rules, issued by SAFE 
on February 15, 2012, PRC residents who are granted shares or share options by companies listed on overseas stock exchanges under 
share incentive plans are required to (i) register with SAFE or its local branches, (ii) retain a qualified PRC agent, which may be a 
PRC subsidiary of the overseas listed company or another qualified institution selected by the PRC subsidiary, to conduct the SAFE 
registration and other procedures with respect to the share incentive plans on behalf of the participants, and (iii) retain an overseas 
institution to handle matters in connection with their exercise of share options, purchase and sale of shares or interests and funds 
transfers. We are making efforts to comply with these requirements.

The State Administration of Taxation, or SAT, has issued certain circulars concerning employee share options or restricted 

shares. Under these circulars, our employees working in China who exercise share options or are granted restricted shares will be 
subject to PRC individual income tax. Our PRC subsidiaries have obligations to file documents related to employee share options or 
restricted shares with relevant tax authorities and to withhold individual income taxes of those employees who exercise their share 
options. If our employees fail to pay or we fail to withhold their income taxes according to relevant laws and regulations, we may face 
sanctions imposed by the tax authorities or other PRC governmental authorities.

Regulations Relating to Tax

Under the PRC Enterprise Income Tax Law, or the EIT Law, which became effective on January 1, 2008 and was recently 

amended on December 29, 2018, an enterprise established outside the PRC with “de facto management bodies” within the PRC is 
considered a “resident enterprise” for PRC enterprise income tax purposes and is generally subject to a uniform 25% enterprise 
income tax rate on its worldwide income. The Implementing Rules of the Enterprise Income Tax Law further define the term “de facto 
management body” as the management body that exercises substantial and overall management and control over the business, 
personnel, accounts and properties of an enterprise. In 2009, the SAT issued the Notice Regarding the Determination of Chinese-
Controlled Offshore-Incorporated Enterprises as PRC Tax Resident Enterprises on the Basis of De Facto Management Bodies, or SAT 
Circular 82, which provides certain specific criteria for determining whether the “de facto management body” of a PRC-controlled 
enterprise that is incorporated offshore is located in China. Further to SAT Circular 82, in 2011, the SAT issued the Administrative 
Measures for Enterprise Income Tax of Chinese-Controlled Offshore Incorporated Resident Enterprises (Trial), or SAT Bulletin 45 to 
provide more guidance on the implementation of SAT Circular 82.

According to SAT Circular 82, an offshore incorporated enterprise controlled by a PRC enterprise or a PRC enterprise group 
will be considered a PRC resident enterprise by virtue of having its “de facto management body” in China and will be subject to PRC 
enterprise income tax on its worldwide income only if all of the following conditions are met: (i) the senior management and core 
management departments in charge of its daily operations function have their presence mainly in the PRC; (ii) its financial and human 
resources decisions are subject to determination or approval by persons or bodies in the PRC; (iii) its major assets, accounting books, 
company seals, and minutes and files of its board of directors and shareholders’ meetings are located or kept in the PRC; and (iv) more 
than half of the enterprise’s directors or senior management with voting rights habitually reside in the PRC.

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Although SAT Circular 82 and SAT Bulletin 45 only apply to offshore-incorporated enterprises controlled by PRC 
enterprises or PRC enterprise groups and not those controlled by PRC individuals or foreigners, the determination criteria set forth 
therein may reflect the SAT’s general position on how the term “de facto management body” could be applied in determining the tax 
resident status of offshore enterprises, regardless of whether they are controlled by PRC enterprises, individuals or foreigners.

We do not believe that we meet all of the conditions under SAT Circular 82. We believe that BEST Inc. and our offshore 

subsidiaries should not be treated as a “resident enterprise” for PRC tax purposes if the criteria for “de facto management body” as set 
forth in SAT Circular 82 were deemed applicable to us. However, as the tax residency status of an enterprise is subject to 
determination by the PRC tax authorities and uncertainties remain with respect to the interpretation of the term “de facto management 
body” as applicable to our offshore entities, we may be treated as a resident enterprise for PRC tax purposes under the EIT Law, and 
we may therefore be subject to PRC income tax on our global income. We are actively monitoring the possibility of “resident 
enterprise” treatment for the applicable tax years and are evaluating appropriate organizational changes to avoid this treatment, to the 
extent possible.

In the event that BEST Inc. or any of our offshore subsidiaries is considered to be a PRC resident enterprise: BEST Inc. or 
our offshore subsidiaries, as the case may be, may be subject to the PRC enterprise income tax at the rate of 25% on our worldwide 
taxable income; dividend income that BEST Inc. or our offshore subsidiaries, as the case may be, received from our PRC subsidiaries 
may be exempt from the PRC withholding tax; and interest paid to our overseas shareholders or ADS holders who are non-PRC 
resident enterprises as well as gains realized by such shareholders or ADS holders from the transfer of our shares or ADSs may be 
regarded as PRC-sourced income and as a result be subject to PRC withholding tax at a rate of up to 10%, subject to any reduction or 
exemption set forth in relevant tax treaties, and similarly, dividends paid to our overseas shareholders or ADS holders who are non-
PRC resident individuals, as well as gains realized by such shareholders or ADS holders from the transfer of our shares or ADSs, may 
be regarded as PRC-sourced income and as a result be subject to PRC withholding tax at a rate of 20%, subject to any reduction or 
exemption set forth in relevant tax treaties. See “Item 3. Key Information—D. Risk Factors—Risks Related to Doing Business in the 
People’s Republic of China—We may be treated as a resident enterprise for PRC tax purposes under the PRC Enterprise Income Tax 
Law, and we may therefore be subject to PRC income tax on our global income” and “Item 3. Key Information—D. Risk Factors—
Risks Related to Doing Business in the People’s Republic of China—Dividends payable to our foreign investors and gains on the sale 
of our ADSs or Class A ordinary shares by our foreign investors may become subject to PRC tax.”

On February 3, 2015, the SAT issued the Bulletin on Issues of Enterprise Income Tax on Indirect Transfers of Assets by 

Non-PRC Resident Enterprises, or Bulletin 7, which was recently amended on December 29, 2017. Pursuant to this Bulletin, an 
“indirect transfer” of assets, including equity interests in a PRC resident enterprise, by non-PRC resident enterprises may be 
recharacterized and treated as a direct transfer of PRC taxable assets, if such arrangement does not have a reasonable commercial 
purpose and was established for the purpose of avoiding payment of PRC enterprise income tax. As a result, gains derived from such 
indirect transfer may be subject to PRC enterprise income tax. According to Bulletin 7, “PRC taxable assets” include assets attributed 
to an establishment or place of business in China, immovable properties located in China, and equity investments in PRC resident 
enterprises, in respect of which gains from their transfer by a direct holder, being a non-PRC resident enterprise, would be subject to 
PRC enterprise income taxes. When determining whether there is a “reasonable commercial purpose” of the transaction arrangement, 
features to be taken into consideration include: whether the main value of the equity interest of the relevant offshore enterprise derives 
directly or indirectly from PRC taxable assets; whether the assets of the relevant offshore enterprise mainly consists of direct or 
indirect investment in China or if its income mainly derives from China; whether the offshore enterprise and its subsidiaries directly or 
indirectly holding PRC taxable assets have real commercial nature which is evidenced by their actual function and risk exposure; the 
duration of existence of the business model and organizational structure; the foreign income tax liabilities arising from the indirect 
transfer of PRC taxable assets; the replicability of the transaction by direct transfer of PRC taxable assets; and the tax situation of such 
indirect transfer and applicable tax treaties or similar arrangements. In respect of an indirect offshore transfer of assets of a PRC 
establishment or place of business, the resulting gain is to be included with the enterprise income tax filing of the PRC establishment 
or place of business being transferred, and would consequently be subject to PRC enterprise income tax at a rate of 25%. Where the 
underlying transfer relates to the immovable properties located in China or to equity investments in a PRC resident enterprise, which 
is not related to a PRC establishment or place of business of a non-resident enterprise, a PRC enterprise income tax of 10% would 
apply, subject to available preferential tax treatment under applicable tax treaties or similar arrangements, and the party who is 
obligated to make the transfer payments has the withholding obligation. Where the payor fails to withhold any or sufficient tax, the 
transferor shall declare and pay such tax to the tax authority by itself within the statutory time limit. Bulletin 7 does not apply to 
transactions of sale of shares by investors through a public stock exchange where such shares were acquired from a transaction 
through a public stock exchange. On October 17, 2017, SAT issued the Bulletin on Issues Concerning the Withholding of Non-
resident Enterprise Income Tax at Source, or Bulletin 37, which, among others, repeals certain rules related to treatment of situations 
where a payor has failed to timely withhold tax as stipulated in Circular 7. In particular, Bulletin 37 provides that when a payor as the 
withholding agent fails to or is unable to perform its withholding duty, on the condition that the relevant non-PRC resident enterprise 
voluntarily makes payment before being ordered to do so in a timely manner or within a time limit prescribed by relevant tax 
authorities, the tax shall be deemed as having been timely paid. The Bulletin 37 further specifies and clarifies tax withholding methods 
applicable to income of non-PRC resident enterprises. There is uncertainty as to the application of Bulletin 7. Especially as Bulletin 7 
is lately promulgated, it is not clear how it will be implemented. Bulletin 7 may be determined by the tax authorities to be applicable 
to our offshore restructuring transactions or sale of our ordinary shares or those of our offshore subsidiaries where non-resident 
enterprises, being the transferors, were involved.

Under the Circular on Comprehensively Promoting the Pilot Program of the Collection of Value-added Tax to Replace 

Business Tax, or Circular 36, which was promulgated by the Ministry of Finance and the SAT on March 23, 2016 and became 
effective on May 1, 2016, entities and individuals engaging in the sale of services, intangible assets or fixed assets within the territory 
of the PRC are required to pay value-added tax, or VAT, instead of business tax. According to the Circular 36, our PRC subsidiaries 
and VIE are subject to VAT, at a rate of 6% to 17% (13% after April 1, 2019, pursuant to the Announcement on Policies for 
Deepening the VAT Reform promulgated by the Ministry of Finance, the SAT and the General Administration of Customs on 
March 20, 2019) on proceeds received from customers, and are entitled to a refund for VAT already paid or borne on the goods 
purchased by it and utilized in the production of goods or provisions of services that have generated the gross sales proceeds.

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Regulations Relating to M&A Rules and Overseas Listing

The Regulations on Mergers and Acquisitions of Domestic Enterprises by Foreign Investors, or the M&A Rules, issued by 

six PRC governmental and regulatory agencies, including the MOFCOM and the CSRC, on August 8, 2006 and amended on June 22, 
2009, require that an SPV formed for listing purposes and controlled directly or indirectly by PRC companies or individuals must 
obtain the approval of the CSRC in the event that the SPV acquires equity interests in the PRC companies in exchange for the shares 
of offshore companies.

The application of the M&A Rules remains unclear. Our PRC counsel, King & Wood Mallesons, has advised us that, under 
current PRC laws, rules and regulations and the M&A Rules, prior approval from the CSRC is not required under the M&A Rules for 
our initial public offering because (i) our PRC subsidiaries were incorporated as foreign-invested enterprises by means of foreign 
direct investments at the time of their incorporation, and (ii) we did not acquire any equity interests or assets of a PRC company 
owned by its controlling shareholders or beneficial owners who are PRC companies or individuals, as such terms are defined under the 
M&A Rules. However, as there has been no official interpretation or clarification of the M&A Rules, there is uncertainty as to how 
these rules will be implemented in practice. See “Item 3. Key Information—D. Risk Factors—Risks Related to Doing Business in the 
People’s Republic of China—Certain PRC regulations establish more complex procedures for acquisitions conducted by foreign 
investors that could make it more difficult for us to grow through acquisitions.”

C.

Organizational Structure

Our Corporate Structure

The following diagram illustrates our corporate structure as of the date of this annual report. It omits certain entities that are 
immaterial to our results of operations, business and financial condition. Unless otherwise indicated, equity interests depicted in this 
diagram are held as to 100%. The relationship between us and the VIE as illustrated in this diagram is governed by contractual 
arrangements and does not constitute equity ownership:

(1)

              Two PRC individuals, Wei Chen and Lili He, who are relatives of Mr. Shao-Ning Johnny Chou, and Hangzhou Ali Venture 

Capital Co., Ltd., a PRC domestic company and consolidated entity of Alibaba, hold 36.285%, 36.285% and 27.43%, 
respectively, equity interest in the VIE.

(2)

              Primarily involved in the provision of BEST Express services.

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(3)

(4)

(5)

(6)

(7)

(8)

(9)

              Primarily involved in the provision of BEST Cloud services.
              Primarily involved in the provision of BEST Supply Chain Management, BEST Freight, and BEST UCargo services.
              Primarily involved in the provision of BEST Store  services.
              Primarily involved in the provision of BEST Supply Chain Management services.
              Shareholders’ Voting Rights Proxy Agreement; Exclusive Call Option Agreement.
              Shareholders’ Voting Rights Proxy Agreement; Exclusive Call Option Agreement.
              Shareholders’ Voting Rights Proxy Agreement; Exclusive Call Option Agreement.
            Loan Agreements; Exclusive Call Option Agreement; Shareholders’ Voting Rights Proxy Agreement; Equity Pledge 

+

(10)

Agreement.

(11)

            Exclusive Technical Services Agreement; Exclusive Call Option Agreement; Shareholders’ Voting Rights Proxy 

Agreement; Equity Pledge Agreement.

Variable Interest Entity Contractual Arrangements

Due to PRC legal restrictions on foreign ownership and investment in, among other areas, domestic mail delivery services as 

well as value-added telecommunication business, we, similar to all other entities with foreign-incorporated holding company 
structures operating in our industry in the PRC, provide the services that may be subject to such restrictions in the PRC through 
Hangzhou BEST Network Technologies Co., Ltd., our VIE. The VIE, which is incorporated in the PRC and 100% owned by PRC 
citizens and a PRC entity owned by PRC citizens, holds a courier service operation permit that allows it to provide domestic mail 
delivery services in addition to parcel delivery services and an ICP license that allows it to provide value-added telecommunication 
services, all of which may constitute part of our comprehensive service offerings. Two PRC individuals, Wei Chen and Lili He, who 
are relatives of Mr. Shao-Ning Johnny Chou and Hangzhou Ali Venture Capital Co., Ltd., a domestic PRC company and consolidated 
entity of Alibaba, hold 36.285%, 36.285% and 27.43%, respectively, equity interest in our VIE.

We generate the majority of our revenue through our VIE. We have entered into certain contractual arrangements, as 
described in more detail below, which collectively enable us to exercise effective control over the VIE and receive substantially all of 
the economic risks and benefits generated from its operation through Zhejiang BEST. As a result, we include the financial results of 
the VIE in our consolidated financial statements in accordance with U.S. GAAP as if it were our wholly-owned subsidiary. The 
following is a summary of the contractual arrangements that provide us with effective control of our VIE and that enable us to receive 
substantially all of the economic benefits from its operations.

Contracts that give us effective control of the VIE

Loan Agreements

Zhejiang BEST entered into loan agreements with Wei Chen and Lili He in 2011 and with Hangzhou Ali Venture Capital 

Co., Ltd. in 2015, respectively. Pursuant to these loan agreements, Zhejiang BEST has granted an interest-free loan to each of the VIE 
equity holders, which may only be used for the purpose of a capital contribution to the VIE. Zhejiang BEST agreed not to ask the VIE 
equity holders to repay the loans unless the relevant VIE equity holder violates its undertakings provided in the loan agreements. The 
VIE equity holders undertook, among others, not to transfer any of its equity interests in the VIE to any third party. The loans are 
repayable by such VIE equity holders through a transfer of their equity interests in the VIE to Zhejiang BEST or its designated party, 
in proportion to the amount of the loans to be repaid. The loan agreements remain effective until the relevant loans are repaid in full or 
Zhejiang BEST relinquishes its rights under the relevant loan agreements.

Amended and Restated Exclusive Call Option Agreement

Pursuant to the amended and restated exclusive call option agreement among us, Zhejiang BEST, the VIE and its equity 
holders, dated June 21, 2017, the VIE equity holders have granted Zhejiang BEST and us, or a party designated by us or Zhejiang 
BEST, the exclusive and irrevocable call option rights to purchase part or all of their equity interests in the VIE at an exercise price 
equal to the minimum price as permitted by applicable Chinese laws. The VIE has further granted Zhejiang BEST and us, or a party 
designated by us or Zhejiang BEST, an exclusive call option to purchase part or all of its assets also at an exercise price equal to the 
minimum price as permitted by applicable PRC laws. At our sole discretion, we have the right to decide whether the option and other 
rights granted under the agreement will be exercised by us, Zhejiang BEST or a party designated by us. Each of the VIE equity 
holders may not, among other things, transfer any part of their equity interests to any party other than to us or Zhejiang BEST, or a 
party designated by us or Zhejiang BEST, pledge or create or permit any security interest or similar encumbrance to be created on all 
or any part of its equity interests, increase or decrease the registered capital of the VIE, terminate or cause to terminate any material 
contracts of the VIE, or cause the VIE to declare or distribute profits, bonuses or dividends. We are obligated, to the extent permitted 
by PRC laws, to provide financing support to the VIE in order to meet the cash flow requirements of its ordinary operations and to 
offset any loss from such operations. We and Zhejiang BEST are not entitled to request repayment if the VIE or its equity holders are 
unable to repay such financial support. The amended and restated exclusive call option agreement remains in effect until all the equity 
interests or assets that are the subject of the agreement are transferred to us or Zhejiang BEST, or a party designated by us or Zhejiang 
BEST, or if we or Zhejiang BEST unilaterally terminate the agreement with 30 days’ prior written notice. Unless otherwise provided 
by law, the VIE and its equity holders are not entitled to unilaterally terminate this agreement under any circumstances.

Amended and Restated Shareholders’ Voting Rights Proxy Agreement

Pursuant to the amended and restated shareholders’ voting rights proxy agreement among us, Zhejiang BEST, the VIE and its 

equity holders, dated June 21, 2017, each of the VIE equity holders has irrevocably authorized any person designated by Zhejiang 
BEST, with our consent, to exercise its rights as an equity holder of the VIE in a manner approved by us, including but not limited to 
the rights to attend and vote at equity holders’ meetings and appoint directors and senior management. The amended and restated 
proxy agreement remains effective until such time as the relevant VIE equity holder no longer holds any equity interest in the VIE.

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Amended and Restated Equity Pledge Agreement

Pursuant to the amended and restated equity pledge agreement among Zhejiang BEST, the VIE and its equity holders, dated 

June 21, 2017, the relevant VIE equity holders have pledged all of their equity interests in the VIE as a continuing first priority 
security interest in favor of Zhejiang BEST to secure the outstanding amounts advanced under the relevant loan agreements described 
above and to secure the performance of obligations by the VIE and/or its equity holders under the other contractual arrangements. 
Zhejiang BEST is entitled to exercise its right to dispose of the VIE equity holders’ pledged interests in the equity of the VIE and has 
priority in receiving payment by the application of proceeds from the auction or sale of such pledged interests, in the event of any 
breach or default under the loan agreements or other contractual arrangements, if applicable. All of the equity pledges have been 
registered with the relevant office of the Administration for Industry and Commerce in China. The amended and restated equity pledge 
agreement will expire when all obligations under this amended and restated equity pledge agreement or under the aforementioned loan 
agreements, amended and restated exclusive call option agreement, amended and restated shareholders’ voting rights proxy agreement 
and amended and restated exclusive technical services agreement have been satisfied.

Contract that enables us to receive substantially all of the economic benefits from the VIE

Amended and Restated Exclusive Technical Services Agreement

On June 21, 2017, our VIE entered into an amended and restated exclusive technical services agreement with Zhejiang 

BEST, pursuant to which Zhejiang BEST provides exclusive technical services to the VIE. In exchange, the VIE pays a service fee to 
Zhejiang BEST that is based on a predetermined formula based on the financial performance of the VIE. During the term of this 
agreement, Zhejiang BEST is entitled to adjust the service fee at its sole discretion without the consent of the VIE. Zhejiang BEST 
will exclusively own any intellectual property arising from the performance of this agreement. This amended and restated exclusive 
technical services agreement has an initial contract term of 20 years and may be automatically renewed for another 20 years unless 
Zhejiang BEST notifies the VIE of its intent not to renew with at least three months’ prior notice. Zhejiang BEST is entitled to 
terminate the agreement unilaterally with 30 days’ prior written notice, while the VIE is not entitled to unilaterally terminate this 
agreement under any circumstances.

We have been advised by our PRC legal counsel that there are substantial uncertainties regarding the interpretation and 
application of current and future PRC laws, rules and regulations. Accordingly, the PRC regulatory authorities may in the future take a 
view that is contrary to the opinion of our PRC legal counsel. We have been further advised by our PRC legal counsel that if the PRC 
government finds that the agreements that establish the structure for operating our domestic mail delivery services and Internet related 
value-added business do not comply with PRC government restrictions on foreign investment in the aforesaid business we engage in, 
we could be subject to severe penalties including being prohibited from continuing operations. See “Item 3. Key Information—D. 
Risk Factors—Risks Related to Our Corporate Structure.”

Subsidiaries of BEST Inc.

An exhibit containing a list of our significant subsidiaries has been filed with this annual report.

D.

Property, Plants and Equipment

Please refer to “B. Business Overview—Properties” for a discussion of our property, plants and equipment.

ITEM 4A.

None.

ITEM 5.

UNRESOLVED STAFF COMMENTS

OPERATING AND FINANCIAL REVIEW AND PROSPECTS

Unless otherwise stated, the discussion and analysis of our financial condition and results of operation in this section apply to 

our financial information as prepared according to U.S. GAAP. You should read the following discussion and analysis of our financial 
condition and operating results in conjunction with our consolidated financial statements and the related notes included elsewhere in 
this annual report. The following discussion contains forward-looking statements based upon current expectations that involve risks 
and uncertainties. Our actual results and the timing of selected events may differ materially from those anticipated in these forward-
looking statements as a result of various factors, including those set forth under “Item 3. Key Information—D. Risk Factors.”

A. Operating Results

Overview

Our Chairman and Chief Executive Officer, Mr. Shao-Ning Johnny Chou, founded BEST in 2007, in the belief that 
technology and business model innovation can disrupt and transform the inefficient logistics and supply chain industry in China. We 
are focused on maximizing long-term value propositions to businesses and consumers in our ecosystem through comprehensive 
integrated services and enhanced experiences driven by technology and service quality. Our multi-sided platform combines 
technology, integrated logistics and supply chain services, last-mile services and value-added services. We believe we are well 
positioned to transform the logistics and supply chain industry in China and capture growth opportunities in the New Retail era.

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We have achieved superior revenue growth. Our total revenue increased by 126.0% from RMB8,844.1 million in 2016 to 
RMB19,989.6 million in 2017, and further increased by 39.9% to RMB27,961 million (US$4,066.8 million) in 2018. We had net 
losses of RMB1,363.5 million, RMB1,228.1 million and RMB508.4 million (US$73.9 million) in 2016, 2017 and 2018, respectively. 
Our gross margin has improved from negative 6.0% in 2016, to 2.4% in 2017 and further to 5.2% in 2018, respectively, as a result of 
operating leverage and improved operating efficiency.

Our Business Philosophy

Our brand name in Chinese, “

” means hundreds of generations. Our business philosophy is to build and invest for the 

long-term. Since inception, we have focused on building a platform to meet evolving market demands with Smart Supply Chain 
solutions. We are committed to continuing investment in and enhancement of our platform, which we believe will generate long-term 
benefits.

Platform Infrastructure.   We have invested in and established our proprietary technology infrastructure, which is the 

backbone of the integrated solutions we offer, as well as our integrated supply chain service network, which has significant scale and 
density. With the platform infrastructure in place, we expect to continue to reap the benefits of our investments.

Comprehensive Solutions.   Leveraging our platform, we have successfully launched multiple services, which allow 
customers to enjoy comprehensive solutions from a single source. We believe this gives us a strong competitive advantage, especially 
over monoline service providers. Our platform also allows us to introduce additional innovative solutions and services, capture more 
cross-selling opportunities and generate strong network effects, driving further growth.

Operating Leverage.   Our business enjoys significant operating leverage, and as our business continues to expand, we 

expect to enjoy greater economies of scale. In addition, we will leverage our technology and synergies across our different services to 
increase operational efficiency.

Asset-Light Business Model.   Our business model allows us to scale quickly while optimizing our levels of capital 
investment and enables us to maintain effective control over our network and service quality that will cultivate customer stickiness. 
See also “Business—Our Competitive Strengths—Flexible asset-light business model for control and scale” and “Business—Asset-
Light Business Model.”

Guided by our business philosophy, we believe our platform will enable us to continue driving growth, increasing operating 

leverage and generating long-term value to our ecosystem participants and our shareholders.

Our Scale and Growth

We have achieved significant scale and growth in our business. The following table illustrates the growth in key operating 

metrics of our major service lines:

Mar. 31,
2016

Jun. 30,
2016

Sep. 30,
2016

Dec. 31,
2016

Mar. 31,
2017

Jun. 30,
2017

Sep. 30,
2017

Dec. 31,
2017

Mar. 31,
2018

Jun. 30,
2018

Sep. 30,
2018

Dec. 31,
2018

For the three months ended

BEST Supply Chain 
Management
Number of orders 
fulfilled by self-
operated Cloud OFCs 
(in thousands) 
Number of orders 
fulfilled by 
franchised Cloud 
OFCs (in thousands)

(1)

BEST Express
Parcel volume (in 
thousands) 
BEST Freight
Freight volume (tonnage 

(1)

in thousands) 

(1)

BEST Store+
Number of store orders 

13,916

19,838

20,991

33,318

23,560

32,578

32,537

43,570

31,431

40,645

37,530

54,834

4,280

6,617

7,980

13,725

8,872

11,840

10,514

17,007

13,913

20,532

19,041

28,789

375,163

508,379

524,800

757,179

571,601

917,103 1,010,512 1,270,168

950,498 1,280,050 1,371,055 1,868,489

466

676

825

1,015

790

1,095

1,194

1,237

985

1,366

1,474

1,605

fulfilled

9,971

61,059

275,375

341,287

333,876

570,356

702,815

647,044

581,121

870,591

934,936

668,394

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(1)          Includes services performed for external customers both directly and indirectly through our other segments. For discussion of our total segment revenue, which 

includes both external revenue and intersegment revenue, please see “—Segment Financial Information.”

Key Factors Affecting Our Results of Operations

We believe that our results of operations are directly affected by the following key factors.

Macroeconomic Trends and Consumption in China

Our results of operations and financial condition are affected by the general factors driving China’s economy, the retail 
industry, and logistics and supply chain market. These factors include levels of per capita disposable income, levels of consumer 
spending, rate of Internet and mobile penetration, and other general economic conditions in China that affect consumption and 
business activities in general. Our results of operations are also affected by seasonal patterns. For example, the fourth quarter has 
historically been our strongest quarter by volume, led by the Singles’ Day and December 12 promotion periods. As our customers 
reduce activity in connection with Chinese holidays, such as Chinese New Year, the first quarter historically has been a low volume 
quarter.

In particular, we anticipate additional growth from the trend toward a New Retail paradigm, which is the seamless integration 

of online and offline retail enabled by Smart Supply Chain. The emergence of New Retail and transformation of the logistics and 
supply chain industry affect the demand for our services and our business opportunities.

Competitive Landscape

We are able to provide comprehensive, integrated supply chain solutions leveraging our technology infrastructure and supply 

chain service network, which differentiates us from monoline service providers. Our ability to strengthen our market position as a 
leading comprehensive supply chain solution provider and offer innovative services in the New Retail era will continue to affect our 
results of operations.

Each of our service lines is also subject to trends specific to such services, including market demand and competitive 

landscape. Therefore, we also compete with companies providing similar services, especially with respect to more standard services 
such as express and freight services. This will affect the pricing of our services, our ability to acquire customers for such services and 
our results of operation.

Service Offerings

We provide a variety of services to meet the needs of our customers. We plan to continue leveraging technology and business 

model innovation to expand and enhance our service offerings.

Each of our service offerings may have different revenue sources, cost structures and customer bases and may face different 
market conditions. Therefore, the ability to adjust our service offerings to adapt to changing market conditions may impact our results 
of operations.

Our consolidated results of operations may also be affected by the timing of the launch of new service offerings. We may 

incur start-up costs in the early stages. A certain amount of time may be needed to ramp up operations. The timing and trend in 
revenue growth and profitability of new services may vary over time.

Our ability to cross-sell various service offerings to existing and new customers will also affect our results of operations.

Operating Leverage and Efficiency

Our ability to control costs, increase operating efficiencies and scale our business effectively may affect our results of 

operations.

Costs to operate our businesses, including transportation, labor, lease and other costs are subject to factors such as 

fluctuations in fuel prices, increases in wage rates and leasing costs, among other things. These factors will affect our ability to control 
costs.

Our results of operations are also affected by our ability to (i) utilize latest technology to improve efficiencies across our 

business and data insights to drive optimization in our services, and (ii) take full advantage of our asset-light business model to expand 
our business operations in a cost-effective manner, leverage the resources and operating capabilities of our franchisee partners and 
transportation service providers, and dynamically adjust our network design and capacity.

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The continued growth of our business and expansion of our market share will impact our ability to benefit from economies of 

scale, including optimization of our supply chain service network, reduction of unit costs and the strengthening of our bargaining 
power with suppliers and service providers.

Technology and Talent

We have made investments in developing our proprietary technology infrastructure. We believe the further enhancement of 

our technology infrastructure is important to our future performance. We expect to continue to make investments for development and 
implementation of new technologies. We will continue to hire, train and retain our talent to reinforce our culture of innovation. We 
have in the past granted and will in the future grant share-based awards to incentivize and retain talent. Costs for past granted share-
based awards vesting upon the completion of this offering will be recognized at that time, and we will continue to recognize future 
share-based compensation expenses on an ongoing basis.

Strategic Acquisitions and Investments

We may selectively pursue acquisitions, investments, joint ventures and partnerships that we believe are strategic and 

complementary to our operations and technology. These acquisitions, investments, joint ventures and partnerships may affect our 
results of operations.

Critical Accounting Policies and Significant Judgments and Estimates

The preparation of consolidated financial statements in conformity with U.S. GAAP requires us to make estimates and 

assumptions that affect the reported amounts of assets and liabilities, disclosures of contingent assets and liabilities at the balance 
sheet dates and the reported amounts of revenue and expenses during the reporting periods. Significant estimates and assumptions 
reflected in our financial statements include, but are not limited to, allowance for doubtful accounts, fair value measurements of equity 
instruments with no readily determinable fair value, useful lives of long-lived assets, the purchase price allocation with respect to 
business combinations, impairment of long-lived assets and goodwill, realization of deferred tax assets, uncertain tax positions, and 
share-based compensation. We base our estimates on historical experience and various other assumptions that are believed to be 
reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Our actual 
results could materially differ from those estimates.

Revenue recognition

On January 1, 2018, we adopted ASC 606, Revenues from Contracts with Customers (“ASC 606”) and elected to apply the 
modified retrospective approach to contracts that are not completed as of this date. The cumulative effect of initially applying ASC 
606 resulted in an increase to opening accumulated deficit of RMB25,054, which has been recognized on the day of initial application 
and prior periods were not retrospectively adjusted. We do not disclose the value of unsatisfied performance obligations for 
(i) contracts with an original expected length of one year or less and (ii) contracts for which we recognize revenue at the amount to 
which it has the right to invoice for services performed.

Commencing on January 1, 2018, revenue is recognized when control of promised goods or services is transferred to our 

customers in an amount of consideration to which an entity expects to be entitled to in exchange for those goods or services. We 
present value-added taxes as a reduction from revenues.

Our revenue recognition policies effective on the adoption date of ASC 606 are as follows:

Express delivery services

We provide express services that comprise sorting, line-haul and feeder transportation services to our franchisee service 

stations, which are also our customers, when parcels (under 15 kg) are dropped off by our franchisee service station customers at our 
first hub or sortation center.

Prior to 2017, we were not responsible for last mile delivery of the parcels and therefore, our customers were separately 
engaging with, and directly liable to, the last mile delivery service stations for their delivery service and related fees. The fees we 
earned from our customers were based on the parcel’s weight and route to our last destination hub or sortation center. Therefore, we 
recognized revenue when the parcels were picked up from our last destination hub or sortation center by franchisees operating the last 
mile delivery service stations for delivery to end recipients.

Starting in 2017, in order to enhance our parcel delivery experience and our control over service quality throughout our 
network, we revised our contractual arrangements and service offerings with our franchisee service stations to offer an integrated 
service that includes last-mile delivery service to end recipients and act as the principal that is directly responsible for all parcels sent 
through our network, from the point when customers drop off the parcels at our first hub or sortation center all the way through to the 
point when the parcels are delivered to end recipients.

Customers are required to prepay for express delivery services and we record such amounts as “customer advances and 
deposits and deferred revenue” in the balance sheet. The transaction price we earn from our customers are based on the parcel’s 
weight and route to the end recipient’s destination. In addition, we provide certain discounts, incentives and rebates based on explicitly 
agreed upon terms with our customers that can decrease the transaction price and estimates variable consideration based on the most 
likely amount to be provided. The amount of variable consideration included in the transaction price is limited to the amount that will 
not result in a significant revenue reversal. We review the estimate of variable consideration and updates the transaction price at the 
end of each reporting period as necessary. Uncertainties related to the variable consideration for transactions are resolved in a short 
time frame. Adjustments to variable consideration are recognized in the period the adjustments are identified and have historically 
been insignificant.

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The vast majority of our contracts with customers are for express delivery services and include only one performance 

obligation. Performance obligations are generally short-term in nature and with transit days being a week or less for each parcel. We 
recognize revenue over time as customers receive the benefit of our services as the goods are delivered from one location to another. 
As such, express delivery services revenue is recognized proportionally as a parcel moves from origin to destination and the related 
costs are recognized as incurred. We use an output method of progress based on time-in-transit as it best depicts the transfer of control 
to the customer.

A minor percentage of our express delivery services are performed by our self-operated service stations for direct customers 
who are the senders of the parcels. We are directly responsible for the parcel from the point it is received from the senders all the way 
through the point when the parcels are delivered to end recipients. Direct customer revenue is recognized proportionally as parcels are 
transported to end recipients and the related costs are recognized as incurred.

Express delivery services revenue also includes initial non-refundable franchise fees. The initial non-refundable franchise 

fees are recognized over the franchise period due to the franchisees’ rights to access our logos and brand names which are considered 
symbolic intellectual properties. The initial non-refundable franchise fees are negotiated under a separate agreement and represent a 
very small percentage of revenue for all periods presented.

Freight delivery services

Similar to express delivery services, we provide freight services that comprise sorting, line-haul and feeder transportation 

services mainly to our franchisees, which are also our customers. Prior to 2017, our customers directly engaged the last mile delivery 
service stations that deliver the shipments to the end recipients. The freight fees we earned from our customers were based on the 
shipment’s weight and route to our last destination hub or sortation center. Therefore, we recognized revenue when the freight 
shipments were picked up from our last destination hub or sortation center for delivery to end recipients.

Starting in 2017, in order to enhance our freight delivery experience and our control over service quality throughout our 
network, we revised our contractual arrangements and service offerings with our franchisee service stations to offer an integrated 
service that includes last-mile delivery service to end recipients and act as the principal that is directly responsible for all shipments 
sent through our network, from the point when customers drop off the shipments at our first hub or sortation center all the way through 
to the point when the shipments are delivered to end recipients.

Customers are required to prepay for freight delivery services and we record such amounts as “customer advances and 

deposits and deferred revenue” in the balance sheet. The transaction price we earn from our customers are based on the shipment’s 
weight and route to the end recipient’s destination.

The vast majority of our contracts with customers are for freight delivery services and include only one performance 

obligation. Performance obligations are generally short-term in nature with transit days being a week or less for each shipment. We 
recognize revenue over time as customers receive the benefit of our services as the goods are shipped from one location to another. As 
such, freight delivery services revenue is recognized proportionally as a shipment moves from origin to destination and the related 
costs are recognized as

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incurred. We use an output method of progress based on time-in-transit as it best depicts the transfer of control to the customer.

Freight delivery services revenue also includes initial non-refundable franchise fees. The initial non-refundable franchise fees 

are recognized over the franchise period due to the franchisees’ rights to access our logos and brand names which are considered 
symbolic intellectual properties. The initial non-refundable franchise fees are negotiated under a separate agreement and represent a 
very small percentage of revenue for all periods presented.

Supply chain management services

We provide warehouse management and order fulfillment services (through our self-operated order fulfillment centers), and 

transportation services to our offline and online enterprise customers. The arrangements comprise various service offerings that can be 
purchased at the option of the customer. Each of the service options are substantive and the enterprise customers cannot purchase each 
additional service at a significant and incremental discount. Therefore, each service is accounted for as a separate performance 
obligation. We are the primary obligor and do not outsource any portion of the order fulfillment services to supply chain franchisee 
partners. We recognize warehouse management and order fulfillment services revenue upon completion of the services. We consider 
transfer of control to occur once the services are performed as we have the right to payment. For the majority of supply chain 
contracts, customers are billed on a monthly basis and remit payment according to the customers’ credit terms which range from 5 to 
120 days.

We recognize transportation services revenue over time as customers receive the benefit of our services as the goods are 
shipped from origin to destination. As such, transportation service revenue is recognized proportionally as a shipment moves from 
origin to destination and the related costs are recognized as incurred. We use an output method of progress based on time-in-transit as 
it best depicts the transfer of control to the customer.

A small percentage of revenue is also earned from supply chain franchisee partners that can access our supply chain network. 

These franchisee partners pay an initial non-refundable fee for a comprehensive operating manual and orientation training, as well as 
an agreed upon system usage fee for each order processed through our supply chain network. The initial non-refundable fees and 
system usage fees were insignificant for all periods presented.

Store+ services

We recognize revenue upon the delivery of the consumer goods to our convenience store membership customers. Starting in 
May 2017, we also generate and recognize revenue upon the sales of merchandise to end consumers by our self-operated convenience 
stores. We are the principal to the transaction for the sales of customer goods and merchandise and revenue from these transactions are 
recognized on a gross basis. Transfer of control occurs at a point in time once delivery has been completed as we have transferred 
control of the promised goods to the customer. Generally, customers are billed upon delivery of the consumer goods while 
convenience store customers make payment upon checkout of merchandise.

Other services

We mainly provide cross-border logistics coordination services, finance leasing services and Ucargo transportation services. 
For cross-border logistics coordination services, we recognize revenue upon completion of the services. Revenue from interest income 
on financing leases is recognized using the effective interest rate method. Ucargo transportation services revenue is recognized 
proportionally as a shipment moves from origin to destination using an output method of progress based on time-in-transit while the 
related costs are recognized as incurred. We are the principal to the transaction for these services and revenue from these transactions 
is recognized on a gross basis.

Share-based compensation

Awards granted to employees

We apply ASC 718, Compensation—Stock Compensation, or ASC 718, to account for our employee share-based payments. 

In accordance with ASC 718, we determined whether an award should be classified and accounted for as a liability award or equity 
award. All of our share-based awards to employees were classified as equity awards and are recognized in the consolidated financial 
statements based on their grant date fair values. For awards only with service conditions, we have elected to recognize compensation 
expense using the straight-line method for all awards granted with graded vesting based on service conditions provided that the 
amount of compensation cost recognized at any date is at least equal to the portion of the grant date value of the options that are vested 
at that date. For awards with performance and service conditions, we use the accelerated method for all awards granted with graded 
vesting. We account for forfeitures as they occur.

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With the assistance of an independent third party valuation firm, we determined the fair value of the stock options granted to 

employees. The binomial option pricing model was applied in determining the estimated fair value of the options granted to 
employees.

Awards granted to non-employees

We account for equity instruments issued to non-employees in accordance with ASC 505-50, Equity—Equity-based payments 
to non-employees. All transactions in which goods or services are received in exchange for equity instruments are accounted for based 
on the fair value of the consideration received or the fair value of the equity instrument issued, whichever is more reliably measurable. 
The measurement date of the fair value of the equity instrument issued is the date on which the counterparty’s performance is 
completed as there is no associated performance commitment. On July 1, 2018, we early adopted ASU 2018-07: Compensation —
Stock Compensation (Topic 718): Improvements to Nonemployee Share-Based Payment Accounting (“ASU 2018-07”) which aligns 
the measurement and classification guidance for share-based payments to nonemployees with that for employees, with certain 
exceptions. ASU 2018-07 is required to be adopted on a modified retrospective basis through a cumulative-effect adjustment to 
accumulated deficit as of the beginning of the fiscal year of adoption. Nonemployee share-based payment awards within the scope of 
ASC 718 are measured at grant-date fair value. There was no material impact on the consolidated financial statements from the 
adoption of ASU 2018-07.

Modification of awards

A change in any of the terms or conditions of the awards is accounted for as a modification of the award. Incremental 

compensation cost is measured as the excess, if any, of the fair value of the modified award over the fair value of the original award 
immediately before its terms are modified, measured based on the fair value of the awards and other pertinent factors at the 
modification date. For vested awards, we recognize incremental compensation cost in the period the modification occurs. For unvested 
awards, we recognize over the remaining requisite service period, the sum of the incremental compensation cost and the remaining 
unrecognized compensation cost for the original award on the modification date. If the fair value of the modified award is lower than 
the fair value of the original award immediately before modification, the minimum compensation cost we recognize is the cost of the 
original award.

Consolidation of a variable interest entity

Due to PRC legal restrictions on foreign ownership and investment in, among other areas, domestic mail delivery services as 
well as value-added telecommunication business, we provide the services that may be subject to such restrictions in the PRC through 
our VIE.

Despite the lack of technical majority ownership, our wholly owned subsidiary, Zhejiang BEST, has effective control of the 
VIE through a series of contractual arrangements, or the Contractual Agreements, and a parent-subsidiary relationship exists between 
Zhejiang BEST and the VIE. The equity interests of the VIE are legally held by Chinese individuals, or the nominee shareholders. 
Through the Contractual Agreements, the nominee shareholders of the VIE effectively assign all of their voting rights underlying their 
equity interests in the VIE to Zhejiang BEST. In addition, through the terms of the Contractual Agreements, Zhejiang BEST 
demonstrates its ability and intention to continue to exercise the ability to absorb substantially all of the profits and all of the expected 
losses of the VIE. As a result of the Contractual Agreements, we have the power to direct the activities of the VIE that most 
significantly impact its economic performance and, is entitled to substantially all of the economic benefits from the VIE through 
Zhejiang BEST. Therefore, we consolidate the VIE in accordance with SEC Regulation SX-3A-02 and Accounting Standards 
Codification, or ASC, topic 810-10, Consolidation: Overall.

In June 2017, the power and the rights pursuant to the Proxy Agreement were effectively reassigned from Zhejiang BEST to 

BEST Inc., resulting in BEST Inc. having the power to direct the activities of the VIE that most significantly impact the VIE’s 
economic performance. In addition, BEST Inc. is obligated to absorb the expected losses of the VIE through the financial support 
provided pursuant to the amended and restated Equity Option Agreement. Therefore, we determined BEST Inc. to be most closely 
associated with the VIE within the group of related parties, and BEST Inc. has replaced Zhejiang BEST as the primary beneficiary of 
the VIE since June 2017. As the VIE was subject to indirect control by us through Zhejiang BEST immediately before and direct 
control immediately after the Contractual Agreements were supplemented, we accounted for the change in primary beneficiary of the 
VIE as a common control transaction based on the carrying amount of the net assets transferred.

For more information on consolidation of a variable interest entity, see Note 1 to our audited consolidated financial 

statements appearing elsewhere in this annual report.

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Business Combinations

Business combinations are accounted for using the purchase method of accounting in accordance with ASC, topic 805, 

Business Combinations, or ASC 805. The purchase method of accounting requires that the consideration transferred to be allocated to 
the assets, including separately identifiable assets and liabilities we acquired, based on their estimated fair values. The consideration 
transferred in an acquisition is measured as the aggregate of the fair values at the date of exchange of the assets given, liabilities 
incurred, and equity instruments issued as well as the contingent consideration and all contractual contingencies as of the acquisition 
date. The costs directly attributable to the acquisition are expensed as incurred. Identifiable assets, liabilities and contingent liabilities 
acquired or assumed are measured separately at their fair value as of the acquisition date, irrespective of the extent of any non-
controlling interests. The excess of (i) the total of cost of acquisition, fair value of the non-controlling interests and acquisition date 
fair value of any previously held equity interest in the acquiree over (ii) the fair value of the identifiable net assets of the acquiree, is 
recorded as goodwill. If the cost of acquisition is less than the fair value of the net assets of the subsidiary acquired, the difference is 
recognized directly in earnings. We adopted ASU No. 2017-01, Business Combinations (Topic 802): Clarifying the Definition of a 
Business, in determining whether it has acquired a business from January 1, 2018 on a prospective basis and there was no material 
impact on the consolidated financial statements.

The determination and allocation of fair values to the identifiable assets acquired, liabilities assumed and non-controlling 

interests is based on various assumptions and valuation methodologies requiring considerable judgment from management. The most 
significant variables in these valuations are discount rates, terminal values, the number of years on which to base the cash flow 
projections, as well as the assumptions and estimates used to determine the cash inflows and outflows. We determine the discount 
rates to be used based on the risk inherent in the related entities’ current business model and industry comparisons. Terminal values 
are based on the expected life of assets, forecasted life cycle and forecasted cash flows over that period.

Goodwill

We assess goodwill for impairment in accordance with ASC 350-20,  Intangibles—Goodwill and Other: Goodwill, or ASC 
350-20, which requires that goodwill be tested for impairment at the reporting unit level at least annually and more frequently upon 
the occurrence of certain events, as defined by ASC 350-20.

We have determined that there are five reporting units (that also represent operating segments). Goodwill was allocated to 

four reporting units as of December 31, 2017 and 2018. We have the option to assess qualitative factors first to determine whether it is 
necessary to perform the two-step test in accordance with ASC 350-20. If we believe, as a result of the qualitative assessment, that it is 
more-likely-than-not that the fair value of the reporting unit is less than its carrying amount, the two-step quantitative impairment test 
described above is required. Otherwise, no further testing is required. In the qualitative assessment, we consider primary factors such 
as industry and market considerations, overall financial performance of the reporting unit, and other specific information related to the 
operations.

In performing the two-step quantitative impairment test, the first step compares the carrying amount of the reporting unit to 

the fair value of the reporting unit based on  estimated fair value using a combination of the income approach and the market 
approach. If the fair value of the reporting unit exceeds the carrying value of the reporting unit, goodwill is not impaired and we are 
not required to perform further testing. If the carrying value of the reporting unit exceeds the fair value of the reporting unit, then we 
must perform the second step of the impairment test in order to determine the implied fair value of the reporting unit’s goodwill. The 
fair value of the reporting unit is allocated to its assets and liabilities in a manner similar to a purchase price allocation in order to 
determine the implied fair value of the reporting unit goodwill. If the carrying amount of the goodwill is greater than its implied fair 
value, the excess is recognized as an impairment loss in general and administrative expenses.

For the years ended December 31, 2016, 2017 and 2018, we performed a qualitative assessment for the Express delivery and 

Freight delivery services reporting units based on the requirements of ASC 350-20. We evaluated all relevant factors, weighed all 
factors in their entirety and concluded that it was not more likely than not that the fair values of the express delivery and Freight 
delivery services reporting units were less than their respective carrying amounts. Therefore, further impairment testing on goodwill 
was unnecessary as of December 31, 2017 and 2018, respectively.

For the years ended December 31, 2017 and 2018, we performed a quantitative assessment for the remaining reporting units 

by estimating the fair value of the reporting units based on an income approach. The fair values of these remaining reporting units 
exceeded their respective carrying values and therefore, goodwill related to these reporting units was not impaired.

Impairment of long-lived assets other than goodwill

We evaluate our long-lived assets, including fixed assets and intangible assets with finite lives, for impairment whenever 
events or changes in circumstances, such as a significant adverse change to market conditions that will impact the future use of the 
assets, indicate that the carrying amount of an asset may not be fully recoverable. When these events occur, we evaluate the 
recoverability of long-lived assets by comparing the carrying amount of the assets to the future undiscounted cash flows expected to 
result from the use of the assets and their eventual disposition. If the sum of the expected undiscounted cash flows is less than the 
carrying amount of the assets, we recognize an impairment loss based on the excess of the carrying amount of the assets over their fair 
value. Impairment losses are included in general and administrative expenses.

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Modification of redeemable convertible preferred shares

We assess whether an amendment to the terms of our redeemable convertible preferred shares is an extinguishment or a 

modification using the fair value model. If the fair value of the redeemable convertible preferred shares immediately after the 
amendment changes by more than 10 percent from the fair value of the redeemable convertible preferred shares immediately before 
the amendment, the amendment is considered an extinguishment. An amendment that does not meet this criterion is a modification. 
When redeemable convertible preferred shares are extinguished, the difference between the fair value of the consideration transferred 
to the redeemable convertible preferred shareholders and the carrying amount of the redeemable convertible preferred shares (net of 
issuance costs) is treated as a deemed dividend to the redeemable convertible preferred shareholders. When redeemable convertible 
preferred shares are modified, the increase of the fair value immediately after the amendment is treated as a deemed dividend to the 
redeemable convertible preferred shareholders. Modifications that result in a decrease in the fair value of the redeemable convertible 
preferred shares are not recognized.

Significant Factors, Assumptions and Methodologies Used in Determining Fair Value

The fair value of each share option grant is estimated using the binomial option-pricing model. The model requires the input 

of highly subjective assumptions including the estimated expected share price volatility and, the share price upon which (i.e. the 
exercise multiple) the employees are likely to exercise share options. We historically have been a private company and lack 
information on our share price volatility. Therefore, we estimate our expected share price volatility based on the historical volatility of 
a group of similar companies, which are publicly-traded. When selecting these public companies on which we have based our 
expected share price volatility, we selected companies with characteristics similar to us, including the invested capital’s value, 
business model, risk profiles, position within the industry, and with historical share price information sufficient to meet the contractual 
life of our share-based awards. We will continue to apply this process until a sufficient amount of historical information regarding the 
volatility of our own share price becomes available. For the exercise multiple, as a private company, we were not able to develop an 
exercise pattern as a reference, thus the exercise multiple is based on management’s estimation, which we believe is representative of 
the future exercise pattern of the options. The risk-free interest rates for the periods within the contractual life of the option are based 
on the U.S. Treasury yield curve in effect during the period the options were granted. Expected dividend yield is based on the fact that 
we have never paid, and do not expect to pay cash dividends in the foreseeable future.

The assumptions adopted to estimate the fair value of share options using the binomial option pricing model were as follows:

Risk-free interest rate
Expected volatility range
Suboptimal exercise factor
Fair market value per share as at valuation date

2016
1.49% - 2.45%
37.5% - 37.8%
2.20
US$5.17 - $5.53

2017
2.32% - 2.41%
40.5% - 44.1%
2.20
US$5.08 - $11.24

2018
2.74% - 2.78%
44.3% - 46.9%
2.20
US$8.30 - $9.55

These assumptions represented our best estimates, but the estimates involve inherent uncertainties and the application of our 

judgment. As a result, if factors change and we use significantly different assumptions or estimates when valuing our share options, 
our share-based compensation expense could be materially different.

Components of Results of Operations

Revenue

The following table sets forth our revenue from different service lines and as a percentage of our total revenue for the periods 

indicated:

Revenue:
Express
Freight
Supply chain management
Store+
Others
Total revenue

For the year ended December 31,

2016

RMB

% of
Revenue

2017

RMB

% of
Revenue

(in thousands)

RMB

2018

US$

% of
Revenue

5,388,833
1,604,573
1,241,356
560,226
49,149
8,844,137

61.0% 12,786,279
18.1% 3,178,044
14.0% 1,600,952
6.3% 2,226,034
198,253
0.6%
100.0% 19,989,562

64.0% 17,702,869
15.9% 4,102,610
8.0% 2,074,414
11.1% 2,845,002
1.0% 1,236,084
100.0% 27,960,979

2,574,776
596,700
301,711
413,788
179,781
4,066,756

63.3%
14.7%
7.4%
10.2%
4.4%
100.0%

Note: Revenue in the table above represents revenue from external customers.

Express

As most of the service stations in our express delivery network are operated by our franchisee partners, we derive the vast 
majority of our express service revenue from franchisee partners. We generate a small portion of our express service revenue from 
direct customers that use our express service.

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Our express service revenue from franchisee partners is mainly generated from an integrated fee comprised of (i) a fixed-

amount waybill fee for each parcel processed through our network, and (ii) a delivery service fee based on parcel weight, route and the 
scope of our services and responsibilities.

Prior to 2017, we were not responsible for last-mile delivery of the parcels unless we directly operated the destination service 

stations and, therefore, pick-up service stations were directly liable to destination service stations for their delivery service charges. 
Starting in 2017, in order to enhance the parcel delivery experience and our control over service quality throughout our network, we 
revised our arrangements with franchisee partners and the scope of our service. As a result, we became the principal that is directly 
responsible for last-mile delivery of all parcels processed through our network, and we are liable to senders for damage to or loss of 
parcels in connection with last-mile delivery. Therefore, in consideration of such expanded scope of services and increased 
responsibilities, we increased the fee that we charge to pick-up service stations. We provide the last-mile delivery service through 
either destination franchised service stations under our supervision or our self-operated service stations and are responsible for paying 
service fees to such destination franchised service stations for the provision of last-mile delivery services, which are recorded in our 
cost of revenue.

Our express service revenue also includes handling fees and service charges for certain value-added services, such as cash on 

delivery, or COD, facilitation. In addition, we generate revenue from sales to franchisee partners of ancillary items, such as BEST-
branded packing materials.

Our express service revenue is primarily driven by our parcel volume and the fees we collect from our franchisee partners 

and direct customers for each parcel processed through our network. We determine and periodically evaluate and adjust our fee levels 
based on prevailing market conditions, our operating costs and service quality.

Freight

We have historically derived most of our freight service revenue from franchisee partners which operate all of the service 
stations in our freight network, with a small amount derived from our direct customers for whom we provide door-to-door freight 
services.

The components of our freight service revenue are similar to that of our express service revenue. See “—Components of 
Results of Operations—Revenue—Express” above. As with our express service revenue, starting in 2017, in order to enhance the 
freight delivery experience and our control over service quality throughout our network, we revised our arrangements with franchisee 
partners and the scope of our service. As a result, we became the principal that is directly responsible for last-mile delivery of all 
goods processed through our network, and we are liable to senders for damage to or loss of goods in connection with last-mile 
delivery. Therefore, in consideration of such expanded scope of services and increased responsibilities, we increased the fee that we 
charge to pick-up service stations. We provide the last-mile delivery service through destination franchised service stations under our 
supervision and are responsible for paying service fees to such destination franchised service stations for the provision of last-mile 
delivery services, which are recorded in our cost of revenue. We also generate freight service revenue from value-added services such 
as pre-shipment inspection, cargo insurance, COD facilitation, evidence of delivery, upstairs delivery and installation services.

Our freight service revenue is primarily driven by our freight volume and the fees we collect from our franchisee partners. 

We determine and periodically evaluate and adjust our fee levels based on prevailing market conditions, our operating costs and 
service quality.

Supply Chain Management

We generate supply chain management service revenue primarily from order fulfillment services and transportation services. 

Our order fulfillment service revenue is mainly generated from service fees paid by our customers for order fulfillment services 
offered through our self-operated Cloud OFCs. We also generate a small amount of order fulfillment service revenue from service 
system usage fee for each order processed through our network and other fees charged to franchisee partners operating Cloud OFCs.

Order fulfillment service revenue of our self-operated Cloud OFCs is generated from various service fees charged on a 

volume basis in connection with various order fulfillment services, which include warehouse management, in-warehouse processing, 
order fulfillment, transportation services and value-added services. Transportation from our self-operated Cloud OFCs is included in 
order fulfillment service revenue.

Transportation service revenue is generated from transportation of goods to and from locations designated by our customers, 

such as their factories, warehouses, distributors, stores, end-customers or consumers, including to our Cloud OFCs.

Our supply chain management service revenue is primarily driven by the number of orders fulfilled, the volume of the goods 
we process and the fees we negotiate with our customers. The fees we charge primarily depend on the scope of services they require, 
their size and scale, and the estimated amount of business volume.

Store

+

We generate BEST Store  revenue primarily from sales of merchandise to our membership stores. We acquired WOWO in 

+

May 2017, and since then, also generate revenue from sales of merchandise by our self-operated convenience stores to consumers.

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Our BEST Store  revenue is primarily driven by the number of membership stores we serve and the volume of merchandise 

+

we sell to them through our B2B platform Dianjia.com. As most of the merchandise sold are standard consumer products, they are 
generally priced taking into account prevailing market rates and geographical locations of the stores.

Others

We also generate revenue from other business activities, including finance lease activities of BEST Capital, cross-border 
supply chain solutions and international transportation services of BEST Global as well as Ucargo transportation services. As we 
continue to expand these services and introduce new service lines, our revenue generated from other services may increase in the 
future.

Cost of Revenue

Our cost of revenue primarily consists of costs of transportation, labor, lease and materials; operating costs for hubs and 
sortation centers; depreciation and other costs. The following table presents our costs of revenue by service lines for the periods 
indicated:

Cost of revenue
Express
Freight
Supply chain management
+
Store
Others
Total cost of revenue

Express

2016
RMB

5,671,356
1,906,930
1,183,245
569,557
45,479
9,376,567

For the year ended December 31,

2017
RMB

2018

RMB

US$

(in thousands)

12,435,550
3,362,652
1,502,570
2,072,912
130,327
19,504,011

16,915,801
3,946,032
1,970,105
2,589,883
1,098,021
26,519,842

2,460,301
573,927
286,540
376,683
159,701
3,857,152

Cost of revenue for our express services mainly consists of (i) transportation costs paid to third-party service providers 

operating the routes in our network mainly connecting our hubs and sortation centers, (ii) labor costs for our hub and sortation center 
operations, including costs paid to outsourced workers, (iii) lease costs for our hubs and sortation centers and self-operated service 
stations, and (iv) starting from January 1, 2017, costs related to last-mile delivery services. Starting in 2017, in order to enhance the 
parcel delivery experience and our control over service quality throughout our network, we revised our arrangements with franchisee 
partners and the scope of our service to provide that we are directly responsible for last-mile delivery services. Other cost of revenue 
for express services includes costs for materials, depreciation of property and equipment, and utility and maintenance payments 
related to our operations.

Cost of revenue for our express services is comprised of fixed costs, such as lease costs, other facility costs and equipment 

costs, as well as variable costs, such as outsourced labor costs and materials used in our operations. As operational scale increases over 
time, we will generally be able to reduce unit fixed costs. Transportation costs are variable in nature but we are able to enjoy scale 
benefits by increasing capacity utilization of fleet for our core routes connecting our hubs and sortation centers and by employing 
larger vehicles to satisfy greater delivery volumes to drive lower unit transportation costs.

Freight

Cost of revenue for our freight services generally corresponds to the cost components of our express delivery services.

Supply Chain Management

Cost of revenue for our supply chain management services primarily consists of costs associated with our self-operated Cloud 

OFCs and transportation costs paid to transportation service providers. Costs associated with our self-operated Cloud OFCs primarily 
include labor costs, lease costs, equipment depreciation, costs of materials, such as for labeling and packing, utility and maintenance 
payments.

Some of these costs are relatively fixed in nature, such as lease and equipment costs. Other costs are more variable in nature, 

such as transportation, outsourced labor and materials costs. The launch of new self-operated Cloud OFCs or new projects will 
generally incur start-up costs in the early stages and requires time to ramp-up business volume. As operational scale increases over 
time, we will generally be able to reduce unit fixed costs.

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Table of Contents

+
Store

Cost of revenue for our BEST Store  services primarily includes procurement cost for merchandise that we sell to our 

+

membership stores through our B2B platform Dianjia.com and, following our acquisition of WOWO in May 2017, merchandise that 
we sell to consumers through our self-operated convenience stores. We normally procure such merchandise directly from brands or 
top-layer distributors.

Others

Cost of revenue for our other services corresponds to our direct costs incurred in the provision of those services.

Operating Expenses

Our operating expenses consist of selling expenses, general and administrative expenses, and research and development 

expenses, offset by other operating income prior to 2017. The following table sets forth a breakdown of our operating expenses for the 
periods indicated:

Selling expenses
General and administrative expenses
Research and development expenses
Other operating income
Total operating expenses

Selling Expenses

For the year ended December 31,

2016
RMB

2017
RMB

2018

RMB

US$

(in thousands)

370,017
521,237
80,326
(104,047)
867,533

694,852
928,188
139,009
—
1,762,049

893,859
1,020,671
184,581
—
2,099,111

130,006
148,450
26,846
—
305,302

Our selling expenses primarily consist of (i) salaries and benefit expenses for our network management personnel responsible 

for managing relationships with our franchisee partners and membership stores, our customer service personnel and other sales and 
marketing personnel, (ii) shipping and handling costs relating to the delivery of merchandise to our membership stores, and (iii) travel, 
marketing and advertising expenses. As our business grows, and in particular, as the BEST Store  network expands, our selling 
expenses are expected to increase.

+

General and Administrative Expenses

Our general and administrative expenses consist primarily of salaries and benefit expenses for management and 

administrative personnel, depreciation and amortization expenses, office expenses, travel expenses, legal, accounting and other 
professional fees and impairment losses. We expect general and administrative expenses to increase as we continue to hire additional 
staff and increase office space in connection with business growth.

Research and Development Expenses

Research and development expenses consist primarily of salaries and benefits for our research and development personnel 

and depreciation of property and equipment. We expect research and development expenses to increase in the future along with 
continued development of and investment in our technology infrastructure.

Other Operating Income

Other operating income in 2016 mainly consisted of payments from franchised service stations in our express and freight 

networks in connection with last-mile delivery services to ensure service quality standards and preserve the value of our brand name. 
Starting in 2017, we revised our arrangements with franchisee partners and the scope of our service to provide that we are directly 
responsible for last-mile delivery of all parcels or freight sent through our network and we are liable for damage to or loss of parcels in 
connection with last-mile delivery. As a result, starting in 2017, our cost of revenue has reflected the quality of such last-mile delivery 
service and therefore we no longer generate any other operating income from franchised service stations based on their service quality.

Share-Based Compensation

We account for share options granted to our employees, directors and consultants in accordance with ASC 718 prior to 2018 

and ASU 2018-07: “Compensation — Stock Compensation (Topic 718): Improvements to Nonemployee Share-Based Payment 
Accounting” in 2018. We are required to classify share options and restricted share units granted to our employees, directors and 
consultants as equity awards and recognize share-based compensation expense based on the fair value of such equity awards with the 
share-based compensation expense recognized over the period in which the recipient is required to provide service in exchange for the 
equity awards. Because the exercisability of the share options granted or the issuance of ordinary shares by us, was conditional upon 
completion of our initial public offering, share-based compensation expense relating to these share options granted by us were not 
recognized prior to the completion of our initial public offering on September 20, 2017.

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Table of Contents

See “—Critical Accounting Policies and Significant Judgments and Estimates—Share-based Compensation” in this section 

for a description of we account for the compensation expenses from share-based payment transactions. You may find additional 
information on our share incentive plans as well as our options granted as of the date of this annual report in the section entitled 
“Management—Share Incentive Plans.”

Results of Operations

The following table sets forth our consolidated statements of operations data for the years indicated. This information should be 

read together with our consolidated financial statements and related notes included elsewhere in this annual report. The operating 
results in any period are not necessarily indicative of the results you may expect for future periods.

Revenue

Express
Freight
Supply chain management
Store
Others

Total revenue
Cost of revenue

Express
Freight
Supply chain management
Store
Others

Total cost of revenue
Gross (loss)/profit
Selling expenses
General and administrative expenses
Research and development expenses
Other operating income
Total operating expenses
Loss from operations
Interest income
Interest expense
Foreign exchange loss
Other income
Other expense

Loss before income tax and share of 

net income/(loss) of equity 
investees

Income tax expense
Loss before share of net income/

(loss) of equity investees
Share of net income/(loss) of equity 

investees

Net loss

Net loss attributable to non-

controlling interests

Net loss attributable to BEST Inc.

For the year ended December 31,

2016
RMB

2017
RMB

2018

RMB

US$

(in thousands)

5,388,833
1,604,573
1,241,356
560,226
49,149
8,844,137

(5,671,356)
(1,906,930)
(1,183,245)
(569,557)
(45,479)
(9,376,567)
(532,430)
(370,017)
(521,237)
(80,326)
104,047
(867,533)
(1,399,963)
24,386
(21,379)
(1,864)
44,409
(8,542)

12,786,279
3,178,044
1,600,952
2,226,034
198,253
19,989,562

(12,435,550)
(3,362,652)
(1,502,570)
(2,072,912)
(130,327)
(19,504,011)
485,551
(694,852)
(928,188)
(139,009)
—
(1,762,049)
(1,276,498)
75,056
(47,154)
(6,320)
56,035
(18,507)

17,702,869
4,102,610
2,074,414
2,845,002
1,236,084
27,960,979

(16,915,801)
(3,946,032)
(1,970,105)
(2,589,883)
(1,098,021)
(26,519,842)
1,441,137
(893,859)
(1,020,671)
(184,581)
—
(2,099,111)
(657,974)
102,821
(75,060)
(6,533)
171,370
(30,672)

(1,362,953)
(570)

(1,217,388)
(9,856)

(496,048)
(11,887)

(1,363,523)

(1,227,244)

(507,935)

43
(1,363,480)

—
(1,363,480)

(816)
(1,228,060)

(167)
(1,227,893)

(456)
(508,391)

(403)
(507,988)

2,574,776
596,700
301,711
413,788
179,781
4,066,756

(2,460,301)
(573,927)
(286,540)
(376,683)
(159,701)
(3,857,152)
209,604
(130,006)
(148,450)
(26,846)
—
(305,302)
(95,698)
14,955
(10,917)
(950)
24,925
(4,461)

(72,146)
(1,729)

(73,875)

(66)
(73,941)

(59)
(73,882)

Year Ended December 31, 2018 Compared to Year Ended December 31, 2017

Revenue

Our revenue increased by 39.9% to RMB27,961.0 million (US$4,066.8 million) in 2018 from RMB19,989.6 million in 2017 

due to increases in revenue across various service lines, as discussed below.

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Table of Contents

Express.  Our express service revenue increased by 38.5% to RMB17,702.9 million (US$2,574.8 million) in 2018 from 

RMB12,786.3 million in 2017. This increase in revenue was primarily due to a 45.1% increase in parcel volume, as a result of greater 
demand for express delivery services and increase in our market share.

Freight.  Our freight service revenue increased by 29.1% to RMB4,102.6 million (US$596.7 million) in 2018 from 
RMB3,178.0 million in 2017. This increase in revenue was primarily the result of greater freight volume, which increased by 25.8% 
and a 2.6% increase in average revenue per tonne, compared to 2017. The increase in average revenue per tonne was primarily due to 
upward price adjustments and a greater proportion of long-distance freight volumes in connection with the expansion of our freight 
network.

Supply Chain Management.  Our supply chain management service revenue increased by 29.6% to RMB2,074.4 million 

(US$301.7 million) in 2018 from RMB1,601.0 million in 2017. Such increase was primarily attributable to an increase in fulfillment 
and transportation revenue from both existing and new customers.

Store .  Our BEST Store  service revenue increased by 27.8% to RMB2,845.0 million (US$413.8 million) in 2018 from 

+

+

RMB2,226.0 million in 2017, primarily due to an increase in merchandise sales to branded and membership stores. The number of 
store orders fulfilled increased by 27.1% compared to 2017.

Others.  Revenue from our other services increased by 523.5% to RMB1,236.1 million (US$179.8 million) in 2018 from 

RMB198.3 million in 2017, primarily due to increased revenue generated from BEST UCargo’s external customers, BEST Global’s 
expanded operations and BEST Capital’s financing solutions to our ecosystem participants.

Cost of Revenue

Our cost of revenue increased by 36.0% to RMB26,519.8 million (US$3,857.2 million) in 2018 from RMB19,504.0 million 

in 2017. The increase was primarily attributable to increases in cost of revenue across our various service lines, as discussed below. 
Cost of revenue as a percentage of revenue decreased to 94.8% in 2018 from 97.6% in 2017, which was primarily attributable to 
increased operating leverage and continued efforts in cost reduction, network optimization and operational improvement.

Express.  Cost of revenue for our express services increased by 36.0% to RMB16,915.8 million (US$2,460.3 million) in 2018 

from RMB12,435.6 million in 2017. This increase in cost of revenue was primarily attributable to a 45.1% increase in parcel volume 
to 5,470.1 million in 2018 from 3,769.4 million in 2017, which resulted in higher last-mile and transportation costs. Cost of revenue as 
a percentage of revenue from our express delivery services decreased to 95.6% in 2018 from 97.3% in 2017, primarily due to 
economies of scale resulting from significant increase in our parcel volume, network optimization, as well as increased operational 
efficiency resulting from proactive cost-control measures and continuous technology improvements and applications.

Freight.  Cost of revenue for our freight services increased by 17.3% to RMB3,946.0 million (US$573.9 million) in 2018 
from RMB3,362.7 million in 2017. This increase in cost of revenue was primarily attributable to increased freight volume, which 
increased by 25.8% to 5.4 million tonnes in 2018 from 4.3 million tonnes in 2017. Cost of revenue as a percentage of revenue from 
our freight services decreased to 96.2% in 2018 from 105.8% in 2017, primarily due to economies of scale resulting from significant 
increase in our freight volume, as well as increased operational efficiency resulting from our proactive cost-control measures and 
continuous technology improvements and applications.

Supply Chain Management.  Cost of revenue for our supply chain management services increased by 31.1% to RMB1,970.1 

million (US$286.5 million) in 2018 from RMB1,502.6 million in 2017. This increase in cost of revenue was primarily due to the 
24.3% increase in the number of orders fulfilled by our self-operated Cloud OFCs and the addition of new self-operated Cloud OFCs, 
which resulted in additional lease, transportation, and labor costs. The number of orders fulfilled by our self-operated Cloud OFCs 
increased to 164.4 million in 2018 from 132.2 million in 2017. The number of our self-operated Cloud OFCs increased to 115 as of 
December 31, 2018 from 99 as of December 31, 2017. Cost of revenue as a percentage of revenue from our supply chain management 
services increased to 95.0% in 2018 from 93.9% in 2017, primarily due to ramp-up of certain self-operated Cloud OFCs.

Store .  Cost of revenue for our BEST Store  services increased by 24.9% to RMB2,589.9 million (US$376.7 million) in 

+

+

2018 from RMB2,072.9 million in 2017, primarily due to the significant increase in the amount of merchandise sold to membership 
stores as well as the cost of revenue attributable to WOWO following its acquisition in May 2017. Cost of revenue as a percentage of 
revenue from our BEST Store  services decreased to 91.0% in 2018 from 93.1% in 2017, primarily due to a reduction in average 
procurement cost driven by the significant increase in volume purchased from merchandise suppliers resulting from an expansion of 
sales volume in 2018.

+

Others.  Cost of revenue for our other services increased by 742.7% to RMB1,098.0 million (US$159.7 million) in 2018 from 

RMB130.3 million in 2017 in connection with increased revenue generation from BEST UCargo, BEST Capital and BEST Global.

Operating Expenses

Operating expenses increased by 19.1% to RMB2,099.1 million (US$305.3 million) in 2018 from RMB1,762.0 million in 

2017. Operating expenses as a percentage of our total revenue decreased to 7.5% in 2018 from 8.8% in 2017. This decrease was 
mainly due to faster growth in revenue and economies of scale as well as reduction of share-based compensation expense.

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Table of Contents

Selling Expenses.  Selling expenses increased by 28.6% to RMB893.9 million (US$130.0 million) in 2018 from RMB694.9 

million in 2017. This increase was primarily attributable to increased selling expenses in connection with the growth of our operations, 
an increase in shipping and handling costs related to the delivery of merchandise to our branded and membership stores.

General and Administrative Expenses.  General and administrative expenses increased by 10.0% to RMB1,020.7 million 

(US$148.5 million) in 2018 from RMB928.2 million in 2017. This increase was primarily attributable to increased staff costs in 
connection with the growth of our operations, partially offset by a reduction in share-based compensation expenses allocated to 
general and administrative functions.

Research and Development Expenses.  Research and development expenses increased by 32.8% to RMB184.6 million 

(US$26.8 million) in 2018 from RMB139.0 million in 2017. This increase was primarily due to increased investments in technology 
and research and development professionals, partially offset by a reduction in share-based compensation expenses allocated to 
research and development functions.

Interest Income

Our interest income increased to RMB102.8 million (US$15.0 million) in 2018 from RMB75.1 million in 2017, primarily 

due to higher yields generated from our cash and cash equivalents, restricted cash and short-term investment balance.

Interest Expense

Our interest expenses increased to RMB75.1 million (US$10.9 million) in 2018 from RMB47.2 million in 2017, primarily a 
result of increased short-term bank loan in 2018 compared with 2017, as we incur multiple Renminbi-denominated bank borrowings 
to satisfy working capital requirements while we held a significant amount of bank deposits in foreign currencies outside China.

Foreign Exchange (Loss) Gain

We recorded a foreign exchange loss of RMB6.5 million (US$1.0 million) in 2018 as compared to RMB 6.3 million in 2017, 

primarily due to changes in exchange rates between Renminbi and U.S. dollars during the respective years.

Other Income

Other income increased to RMB171.4 million (US$24.9 million) in 2018 from RMB56.0 million in 2017, primarily due to 
unrealized gains in our equity investments without readily determinable fair value measured using the measurement alternative, an 
increase in government subsidies and other miscellaneous fees.

Other Expense

Other expenses increased to RMB30.7 million (US$4.5 million) in 2018 from RMB18.5 million in 2017, primarily reflecting 

various miscellaneous expenses.

Income Tax Expense

Income tax expense increased to RMB11.9 million (US$1.7 million) in 2018 and RMB9.9 million in 2017, reflecting 

increased taxable income from certain of our PRC subsidiaries.

Net Loss

As a result of the foregoing, net loss decreased to RMB508.4 million (US$73.9 million) in 2018 from RMB1,228.1 million in 

2017.

Year Ended December 31, 2017 Compared to Year Ended December 31, 2016

Revenue

Our revenue increased by 126.0% to RMB19,989.6 million from RMB8,844.1 million in 2016. The increase was primarily 

attributable to increases in revenue across the various service lines, as discussed below.

Express.   Our express service revenue increased by 137.3% to RMB12,786.3 million in 2017 from RMB5,388.8 million in 
2016. This increase in revenue was primarily due to the expansion of our service scope to include last-mile delivery services starting 
in 2017 and a 74.1% increase in parcel volume, as a result of greater demand for express delivery services and increase in our market 
share. The average revenue per parcel in 2017 increased by 36.3% to RMB3.39, compared to 2016, primarily due to our service scope 
expansion, partially offset by a decrease in average parcel weight. Average revenue per parcel excluding the impact of service scope 
expansion decreased to RMB2.07 from RMB2.49 in 2016.

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Freight.   Our freight service revenue increased by 98.1% to RMB3,178.0 million in 2017 from RMB1,604.6 million in 2016. 

This increase was the result of greater freight volume which increased by 44.7% and a 36.8% increase in average revenue per tonne, 
compared to 2016. The increase in average revenue per tonne was primarily due to upward price adjustments, a greater proportion of 
long-distance freight volumes in connection with the expansion of our freight network, and the expansion of our service scope to 
include last-mile delivery services starting in 2017.

Supply Chain Management.   Our supply chain management service revenue increased by 29.0% to RMB1,601.0 million in 

2017 from RMB1,241.4 million in 2016. Such increase was primarily attributable to the addition of new customers and increasing 
business volume of existing customers.

Store .   Our BEST Store  service revenue increased by 297.3% to RMB2,226.0 million in 2017 from RMB560.2 million in 

+

+

2016, primarily due to an increase in the number of store orders fulfilled in connection with the rapid expansion of our BEST 
Store  network as well as our acquisition of WOWO in May 2017. The number of store orders fulfilled increased by 249.5% 
compared to 2016.

+

Others.   Revenue from our other services increased by 303.4% to RMB198.3 million in 2017 from RMB49.1 million in 

2016, primarily due to increased revenue generated from BEST Capital, BEST Global and BEST UCargo.

Cost of Revenue

Our cost of revenue increased by 108.0% to RMB19,504.0 million in 2017 from RMB9,376.6 million in 2016. The increase 

was primarily attributable to increases in cost of revenue across various service lines, as discussed below. Cost of revenue as a 
percentage of revenue decreased to 97.6% in 2017 from 106.0% in 2016.

Express.   Cost of revenue for our express services increased by 119.3% to RMB12,435.6 million in 2017 from RMB5,671.4 
million in 2016. This increase in cost of revenue was primarily attributable to a 74.1% increase in parcel volume to 3,769.4 million in 
2017 from 2,165.5 million in 2016, which resulted in higher transportation and labor costs, as well as the expansion of our service 
scope to include last-mile delivery services starting in 2017. Cost of revenue as a percentage of revenue from our express delivery 
services decreased to 97.3% in 2017 from 105.2% in 2016, primarily due to economies of scale resulting from the significant increase 
in parcel volume, network optimization, as well as increased operational efficiency resulting from proactive cost-control measures and 
continuous technology improvements and applications.

Freight.   Cost of revenue for our freight services increased by 76.3% to RMB3,362.7 million in 2017 from RMB1,906.9 

million in 2016. This increase in cost of revenue was primarily attributable to increased freight volume, which increased by 44.7% to 
4.3 million tonnes in 2017 from 3.0 million tonnes in 2016, and to a lesser extent, the expansion of our service scope to include last-
mile delivery services starting in 2017. Cost of revenue as a percentage of revenue from our freight services decreased to 105.8% in 
2017 from 118.8% in 2016, primarily due to economies of scale resulting from the increase in freight volume, network optimization, 
as well as increased operational efficiency resulting from the proactive cost-control measures and continuous technology 
improvements and applications.

Supply Chain Management.   Cost of revenue for our supply chain management services increased by 27.0% to RMB1,502.6 

million in 2017 from RMB1,183.2 million in 2016. This increase in cost of revenue was primarily due to the 50.2% increase in the 
number of orders fulfilled by our self-operated Cloud OFCs and the addition of new self-operated Cloud OFCs, which resulted in 
additional lease, transportation, and labor costs. The number of orders fulfilled by our self-operated Cloud OFCs increased to 132.2 
million in 2017 from 88.1 million in 2016. The number of our self-operated Cloud OFCs increased to 99 as of December 31, 2017 
from 93 as of December 31, 2016. Cost of revenue as a percentage of revenue from our supply chain management services decreased 
to 93.9% in 2017 from 95.3% in 2016, primarily due to volume increase and operational efficiency.

+

Store .   Cost of revenue for our BEST Store  services increased by 264.0% to RMB2,072.9 million in 2017 from RMB569.6 
million in 2016, primarily due to the significant increase in the amount of merchandise sold to membership stores, and the RMB275.6 
million in the cost of revenue attributable to WOWO following its acquisition in May 2017. Cost of revenue as a percentage of 
revenue from our BEST Store  services decreased to 93.1% in fiscal year 2017 from 101.7% in 2016, primarily due to a reduction in 
average procurement cost driven by the significant increase in merchandise sales to membership stores, as well as direct sales to 
consumers following the acquisition of WOWO in May 2017.

+

+

Others.   Cost of revenue for our other services increased by 186.6% to RMB130.3 million in 2017 from RMB45.5 million in 

2016 in connection with increased revenue generation from BEST Capital, BEST Global and BEST UCargo.

Operating Expenses

Operating expenses increased by 103.1% to RMB1,762.0 million from RMB867.5 million in 2016. Operating expenses as a 

percentage of our total revenue decreased to 8.8% in 2017 from 9.8% in 2016. This decrease was mainly due to the faster growth in 
revenue and economies of scale.

Selling Expenses.   Selling expenses increased by 87.8% to RMB694.9 million in 2017 from RMB370.0 million in 2016. This 
increase was primarily attributable to an increase in shipping and handling costs to RMB203.9 million in 2017 from RMB74.0 million 
in 2016, relating to delivery of merchandise to our membership stores and staff costs in connection with the expansion of BEST 
Store  network, the addition of retail store occupancy cost of RMB70.5 million as a result of the acquisition of WOWO in May 2017 
and the inclusion of share-based compensation expense of RMB14.2 million.

+

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General and Administrative Expenses.   General and administrative expenses increased by 78.1% to RMB928.2 million in 

2017 from RMB521.2 million in 2016. This increase is primarily attributable to the inclusion of share-based compensation expense of 
RMB251.3 million and increased staff costs in connection with the growth of our operations.

Research and Development Expenses.   Research and development expenses increased by 73.1% to RMB139.0 million in 

2017 from RMB80.3 million in 2016. This increase was primarily due to the inclusion of share-based compensation expense of 
RMB26.6 million and increased research and development activities.

Other Operating Income.   Other operating income was nil in 2017 as compared with RMB104.0 million in 2016, due to the 

revised arrangements with franchisee partners and the scope of services provided by us. We are directly responsible for last-mile 
delivery of all parcels or freight sent through our network and are liable for damage to or loss of parcels in connection with last-mile 
delivery starting from 2017. As a result, we no longer generate any other operating income from franchised service based on their 
service quality and our cost of revenue has reflected the quality of such last-mile delivery service.

Interest Income

Our interest income increased to RMB75.1 million in 2017 from RMB24.4 million in 2016, primarily due to a higher yield 
generated from our cash balance and increased cash balances due to receipt of the proceeds from our initial public offering in 2017.

Interest Expense

Our interest expenses increased to RMB47.2 million in 2017 from RMB21.4 million in 2016, primarily as a result of an 

increase in our Renminbi-denominated bank borrowings to satisfy working capital requirements as we held a significant amount of 
bank deposits in foreign currencies outside China.

Foreign Exchange (Loss) Gain

We recorded a foreign exchange loss of RMB6.3 million in 2017, compared to RMB1.9 million in 2016. This is primarily 

due to changes in exchange rates between Renminbi and U.S. dollars during the respective periods.

Other Income

Other income increased to RMB56.0 million in 2017 from RMB44.4 million in 2016, primarily due to an increase in other 

miscellaneous fees.

Other Expense

Other expenses increased to RMB18.5 million in 2017 from RMB8.5 million in 2016, primarily due to an increase in various 

miscellaneous expenses.

Income Tax Expense

Income tax expense increased to RMB9.9 million in 2017 from RMB0.6 million in 2016, reflecting tax payable in 2017 by 

certain of our PRC subsidiaries which had taxable income during the period, primarily WOWO.

Net Loss

As a result of the foregoing, net loss decreased to RMB1,228.1 million in 2017, compared to RMB1,363.5 million in 2016.

B.

Liquidity and Capital Resources

Our primary sources of liquidity have been issuance of equity securities and redeemable convertible preferred shares, and 

short-term borrowings, which have historically been sufficient to meet our working capital and capital expenditure requirements. As 
of December 31, 2018, we had cash and cash equivalents of RMB1,630.4 million (US$237.1 million) and restricted cash (current 
portion) of RMB1,278.3 million (US$185.9 million). As of December 31, 2018, we had short-term bank loans of RMB1,782.9 million 
(US$259.3 million), of which RMB1,042.9 million (US$151.7 million) were cash-collateralized as of December 31, 2018. The 
weighted average interest rate for the outstanding borrowings as of December 31, 2018 was approximately 4.80%.

Based on our current level of operations and available cash, we believe our cash and cash equivalents, cash generated from 
our operations will provide sufficient liquidity to fund our current obligations, projected working capital requirements, debt service 
requirements and capital spending requirements for at least the next 12 months. However, we may require additional cash resources 
due to changing business conditions or other future developments, including any investments or acquisitions we may decide to 
selectively pursue. If our existing cash resources are insufficient to meet our requirements, we may seek to sell equity or equity-linked 
securities, debt securities or borrow from banks. We cannot assure you that financing will be available in the amounts we need or on 
terms acceptable to us, if at all. The sale of additional equity securities, including convertible debt securities, would result in additional 
dilution to our shareholders. The incurrence of indebtedness and issuance of debt securities would result in debt service obligations 
and could result in operating and financial covenants that restrict our operations and our ability to pay dividends to our shareholders.

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As a holding company with no material operations of our own, we are a corporation separate and apart from our subsidiaries 

and our VIE and, therefore, must provide for our own liquidity. We conduct our operations in China primarily through our PRC 
subsidiaries and VIE. As a result, our ability to pay dividends and to finance any debt we may incur depends upon dividends paid by 
our subsidiaries. If our PRC subsidiaries or any newly formed PRC subsidiaries incur debt on their own behalf in the future, the 
instruments governing their debt may restrict their ability to pay dividends to us. In addition, our PRC subsidiaries are permitted to 
pay dividends to us only out of their respective retained earnings, if any, as determined in accordance with Chinese accounting 
standards and regulations. Under applicable PRC laws and regulations, our PRC subsidiaries are each required to set aside a portion of 
its after-tax profits each year to fund certain statutory reserves, and funds from such reserves may not be distributed to us as cash 
dividends except in the event of liquidation of such subsidiaries. These statutory limitations affect, and future covenant debt 
limitations might affect, our PRC subsidiaries’ ability to pay dividends to us. We currently believe that such limitations will not 
impact our ability to meet our ongoing short-term cash obligations although we cannot assure you that such limitations will not affect 
our ability in the future to meet our short-term cash obligations and to distribute dividends to our shareholders. See “Item 3. Key 
Information—D. Risk Factors—Risks Related to Doing Business in the People’s Republic of China—We rely to a significant extent 
on dividends and other distributions on equity paid by our principal operating subsidiaries to fund offshore cash and financing 
requirements. Any limitation on the ability of our operating subsidiaries to make payments to us could have a material and adverse 
impact on our ability to operate our business” and “—Statutory Reserves.”

The following table sets forth a summary of the movements of our cash and cash equivalents for the periods indicated:

Net cash (used in)/generated from operating activities
Net cash used in investing activities
Net cash generated from financing activities
Effect of exchange rate changes on cash, cash 

equivalents and restricted cash

Net increase/(decrease) in cash, cash equivalents and 

For the year ended December 31,

2016
RMB

2017
RMB

2018

RMB

US$

(in thousands)

(623,363)
(843,844)
4,207,616

25,602
(4,105,923)
3,730,859

637,204
(1,230,953)
557,149

92,677
(179,035)
81,034

158,657

(48,241)

53,179

7,735

2,411

restricted cash

2,899,066

(397,703)

16,579

Cash, cash equivalents and restricted cash at the 

beginning of the year

Cash, cash equivalents and restricted cash at the end of 

the year

Operating Activities

481,466

3,380,532

2,982,829

433,835

3,380,532

2,982,829

2,999,408

436,246

Net cash generated from operating activities was RMB637.2 million (US$92.7 million) in 2018, compared to RMB25.6 

million generated from operating activities in 2017 and RMB623.4 million used in operating activities in 2016.

Net cash generated from operating activities was RMB637.2 million (US$92.7 million) in 2018, primarily due to a net loss of 

RMB508.4 million (US$73.9 million), adjusted for non-cash items including depreciation and amortization of RMB461.6 million 
(US$67.1 million), share-based compensation of RMB109.1 million (US$15.9 million), fair value change of equity investments with 
no readily determinable fair value under measurement alternative of negative RMB64.6 million (US$9.4 million) and allowance for 
doubtful accounts and inventories of RMB60.0 million (US$8.7 million). Additional major factors that caused operating cash inflow 
included: (i) increase in accounts and notes payable of RMB636.0 million (US$92.5 million) mainly because we incurred more 
transportation and operating costs to support business expansion and issued more notes payables; (ii) increase in accrued expenses and 
other liabilities of RMB316.7 million (US$46.1 million) mainly because of the increase in salary and welfare payables of RMB130.5 
million (US$19.0 million) and increased deposits received from customers and lease expense payable with the expansion of all the 
business lines of RMB119.1 million (US$17.3 million); and (iii) increase in customer advances and deposits and deferred revenue of 
RMB283.8 million (US$41.3 million) consistent with the increase in franchisee partners and revenue growth. The above factors were 
partially offset by the following factors: (i) increase in accounts and notes receivable of RMB415.3 million (US$60.4 million) that was 
related to an increase in revenue generated from supply chain management services; and (ii) increase in prepayments and other current 
assets of RMB231.4 million (US$33.7 million) primarily due to the increase in VAT prepayments amounting to RMB175.0 million 
(US$25.5 million) consistent with underlying revenue growth.

Net cash generated from operating activities was RMB25.6 million in 2017, primarily due to a net loss of RMB1,228.1 
million, adjusted for non-cash items including depreciation and amortization of RMB363.9 million, share-based compensation of 
RMB299.0 million and allowance for doubtful accounts of RMB18.4 million. Additional major factors that caused operating cash 
inflow included: (i) increase in accounts and notes payable of RMB619.4 million mainly because we incurred more transportation and 
operating costs to support business expansion and issued more notes payables; (ii) increase in accrued expenses and other liabilities of 
RMB573.6 million primarily because of the increase in salary and welfare payables of RMB375.7 million driven by the growth in 
employee headcount and wage rates, increase in accrued rental expenses and other operating expense accruals of RMB116.8 million 
and increase in other payables for daily operations; and (iii) increase in customer advances and deposits of RMB233.4 million 
consistent with the increase in franchisee partners and revenue growth. The above factors were partially offset by the following 
factors: (i) increase in prepayments and other current assets of RMB466.1 million primarily due to the increase in VAT prepayments 
amounting to RMB240.0 million consistent with underlying revenue growth, increase in prepayments to landlord for operating lease 
of RMB84.7 million, and increase in other operating prepayments in connection with business expansion; and (ii) increase in accounts 
and notes receivable of RMB268.3 million that was related to an increase in revenue, specifically, revenue generated from supply 
chain management services.

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Net cash used in operating activities was RMB623.4 million in 2016, primarily due to a net loss of RMB1,363.5 million, 
adjusted for non-cash items including depreciation and amortization of RMB246.3 million, and allowance for doubtful accounts of 
RMB31.5 million. Additional major factors that caused operating cash outflow included: (i) increase in prepayments and other current 
assets of RMB317.5 million primarily due to the increase in VAT prepayments amounting to RMB147.8 million consistent with 
underlying revenue growth, increase in receivables from payment platforms that process payments from our customers of RMB71.0 
million, and increase in other operating prepayments in connection with business expansion; (ii) increase in accounts and notes 
receivable of RMB111.0 million that was related to an increase in revenue, specifically, revenue generated from supply chain 
management services. The above factors were partially offset by the following factors: (i) increase in accounts and notes payable of 
RMB481.3 million mainly because we incurred more transportation and operating costs to support business expansion and issued 
more notes payables; (ii) increase in accrued expenses and other liabilities of RMB362.4 million primarily because of the increase in 
salary and welfare payables of RMB225.6 million driven by the growth in employee headcount and wage rates, increase in accrued 
rental expenses and other operating expense accruals of RMB57.4 million and increase in other payables for daily operations; and 
(iii) increase in customer advances and deposits of RMB166.7 million consistent with the increase in franchisee partners and revenue 
growth.

Investing Activities

Net cash used in investing activities was RMB1,231.0 million (US$179.0 million) in 2018, compared to RMB4,105.9 million 

in 2017 and RMB843.8 million in 2016.

Net cash used in investing activities was RMB1,231.0 million (US$179.0 million) in 2018, which was primarily due to 

(i) payments for purchase of leased equipment of RMB1,556.2 million (US$226.3 million), for finance lease services provided to 
franchisee partners and transportation service providers; and (ii) payments for purchase of property and equipment of RMB1,077.8 
million (US$156.8 million), which property and equipment were used in the expansion and optimization of our express service, freight 
service and supply chain service network. The above factors were partially offset by a net change in short-term investments of 
RMB1,398.7 million (US$203.4 million), which were proceeds from maturities of short-term investments of RMB5,729.6 million 
(US$833.3 million) offset by purchase of short-term investments of RMB4,330.9 million (US$629.9 million).

Net cash used in investing activities was RMB4,105.9 million in 2017, which was primarily due to payments for purchase of 

property and equipment used in the expansion and optimization of our express service, freight service and supply chain service 
network.

Net cash used in investing activities was RMB843.8 million in 2016, which was primarily due to payments for purchase of 

property and equipment used in the expansion of our supply chain service network.

Financing Activities

Net cash generated from financing activities was RMB557.1 million (US$81.0 million) in 2018, compared to RMB3,730.9 

million in 2017 and RMB4,207.6 million in 2016.

Net cash generated from financing activities was RMB557.1 million (US$81.0 million) in 2018, which was mainly due to 
proceeds from short-term bank loans of RMB3,417.7 million (US$497.1 million), partially offset by repayment of short-term bank 
loans of RMB2,851.2 million (US$414.7 million).

Net cash generated from financing activities was RMB3,730.9 million in 2017, which was primarily due to proceeds from 

issuance of American depositary shares, net of issuance cost, of RMB3,130.2 million and proceeds from short-term bank loans of 
RMB1,901.9 million, partially offset by the repayment of short-term bank loans of RMB1,189.4 million.

Net cash generated from financing activities was RMB4,207.6 million in 2016, which was primarily due to proceeds from 

issuance of redeemable convertible preferred shares, net of issuance cost, of RMB4,901.3 million, proceeds from short-term bank 
loans of RMB718.0 million, partially offset by repurchase of redeemable convertible preferred shares of RMB831.5 million and 
repayment of short-term bank loans of RMB598.0 million.

Segment Financial Information

The table below provides a summary of our operating segment results for the years ended December 31, 2016, 2017 and 

2018, which have been derived from the notes to our consolidated financial statements included elsewhere in this annual report.

With the exception of the below, all segment information in this annual report is presented after inter-segment eliminations:

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Revenue:
Express
Freight
Supply Chain Management
+
Store
Others
Inter-segment eliminations

Total revenue
Cost of revenue:

Express
Freight
Supply Chain Management
+
Store
Others
Inter-segment eliminations

Total cost of revenue
Gross (loss)/profit:

Express
Freight
Supply Chain Management
+
Store
Others
Inter-segment eliminations

Total gross (loss)/profit

2016
RMB

For the year ended December 31,

2017
RMB

2018

RMB

US$

(in thousands)

5,412,729
1,609,391
1,363,468
560,226
125,456
(227,133)
8,844,137

5,696,746
1,912,750
1,297,227
569,557
122,239
(221,952)
9,376,567

(284,017)
(303,359)
66,241
(9,331)
3,217
(5,181)
(532,430)

12,850,067
3,178,850
1,854,356
2,226,034
649,784
(769,529)
19,989,562

12,508,090
3,363,457
1,746,999
2,072,912
573,581
(761,028)
19,504,011

341,977
(184,607)
107,357
153,122
76,203
(8,501)
485,551

17,740,176
4,115,606
2,326,487
2,845,141
2,759,499
(1,825,930)
27,960,979

16,953,251
3,963,172
2,224,749
2,590,022
2,609,846
(1,821,198)
26,519,842

786,925
152,434
101,738
255,119
149,653
(4,732)
1,441,137

2,580,202
598,590
338,374
413,809
401,352
(265,571)
4,066,756

2,465,748
576,420
323,576
376,703
379,586
(264,881)
3,857,152

114,454
22,170
14,798
37,106
21,766
(690)
209,604

The inter-segment eliminations for the periods indicated above mainly consisted of (i) segment revenue of the Express 

segment and Freight segment generated from services provided to the Supply Chain Management segment, (ii) segment revenue of 
Supply Chain Management segment generated from services provided to the Store  segment and (iii) segment revenue of the Others 
segment generated from services provided to our Supply Chain Management, Express and Freight segments, all of which were 
eliminated as intergroup transactions as a result of consolidation.

+

Year Ended December 31, 2018 Compared to Year Ended December 31, 2017

Revenue by Segment

Segment revenue of our Supply Chain Management segment, Express segment, Freight segment and Store  segment 

+

increased from 2017 to 2018 primarily due to increase in segment revenue from external customers. For additional information 
regarding these trends, please see “—Results of Operations—Year Ended December 31, 2018 Compared to Year Ended December 31, 
2017.” Others segment revenue increased from 2017 to 2018 primarily due to increases in segment revenue generated from services 
provided by BEST UCargo to our Supply Chain Management, Express and Freight segments, as well as segment revenue generated 
from finance lease services provided by BEST Capital to our ecosystem participants.

Cost of Revenue by Segment

Segment cost of revenue of our Supply Chain Management segment, Express segment, Freight segment and Store  segment 

+

increased from 2017 to 2018 primarily due to increases in lease, transportation and labor costs commensurate with significant 
increases in volume and expansion of the services provided by our company to its customers, as well as an increase in the amount of 
merchandise sold by our BEST Store+ business. For additional information regarding these trends, please see “—Results of 
Operations—Year Ended December 31, 2018 Compared to Year Ended December 31, 2017.” Others segment cost of revenue 
increased from 2017 to 2018 primarily due to segment cost of revenue attributable to services provided by BEST UCargo to our 
Supply Chain Management, Express and Freight segments.

Year Ended December 31, 2017 Compared to Year Ended December 31, 2016

Revenue by Segment

Segment revenue of our Supply Chain Management segment, Express segment, Freight segment and Store+ segment 
increased from 2016 to 2017 primarily due to increase in segment revenue from external customers. For additional information 
regarding these trends, please see “—Results of Operations—Year Ended December 31, 2017 Compared to Year Ended December 31, 
2016.” Others segment revenue increased from 2016 to 2017 primarily due to increases in segment revenue generated from services 
provided by BEST UCargo to our Supply Chain Management, Express and Freight segments and the segment revenue generated from 
financing lease service provided by BEST Capital to our ecosystem participants.

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Cost of Revenue by Segment

Segment cost of revenue of our Supply Chain Management segment, Express segment, Freight segment and Store+ segment 
increased from 2016 to 2017 primarily due to the increase in lease, transportation and labor costs in relation to significant increase in 
volume, the expansion of the Company’s service scope to include last-mile delivery service as well as increase in the amount of 
merchandise sold by Store+ business. For additional information regarding these trends, please see “—Results of Operations—Year 
Ended December 31, 2017 Compared to Year Ended December 31, 2016.” Others segment cost of revenue increased from 2016 to 
2017 primarily due to increases in segment cost of revenue attributable to services provided by BEST UCargo to our Supply Chain 
Management, Express and Freight segments.

Statutory Reserves

Under applicable PRC laws and regulations, foreign-invested enterprises in China are required to provide for certain statutory 

reserves, namely a general reserve, an enterprise expansion fund and a staff welfare and bonus fund. Pursuant to such laws and 
regulations, we may pay dividends only out of our after-tax profits, if any, determined in accordance with Chinese accounting 
standards and regulations. Further, we are required to allocate at least 10% of our after-tax profits to fund the general reserve until 
such reserve has reached 50% of our registered capital. In addition, we may also set aside, at our or our Board’s discretion, a portion 
of our after-tax profits to fund the employee welfare and bonus fund. These reserves may only be used for specific purposes and are 
not distributable to us in the form of loans, advances, or cash dividends.

Because we have not generated any after-tax profits since the commencement of our operations, we have not made any 

statutory reserves.

Recent Accounting Pronouncements

Please see Note 2 to our consolidated financial statements included elsewhere in this annual report.

C.

Research and Development, Patents and Licenses, etc.

Technology and Service Offering Development

See “Item 4. Information on the Company—B. Business Overview—Our Technology Infrastructure” and “Item 4. Information 

on the Company—B. Business Overview—Our Service Offerings.”

Intellectual Property

See “Item 4. Information on the Company—B. Business Overview—Intellectual Property.”

D.

Trend Information

Please refer to “—A. Results of Operations” for a discussion of the most recent trends in our services, sales and marketing by 

the end of 2017. In addition, please refer to discussions included in such Item for a discussion of known trends, uncertainties, 
demands, commitments or events that we believe are reasonably likely to have a material effect on our net sales and operating 
revenues, income from continuing operations, profitability, liquidity or capital resources, or that would cause reported financial 
information to be not necessarily indicative of our future operating results or financial condition.

E.

Off-Balance Sheet Arrangements

We have not entered into any financial guarantees or other commitments to guarantee the payment obligations of any 

unconsolidated third parties. In addition, we have not entered into any derivative contracts that are indexed to our shares and classified 
as shareholders’ equity, or that are not reflected in our consolidated financial statements. Furthermore, we do not have any retained or 
contingent interest in assets transferred to an unconsolidated entity that serves as credit, liquidity or market risk support to such entity. 
Moreover, we do not have any variable interest in any unconsolidated entity that provides financing, liquidity, market risk or credit 
support to us or engages in leasing, hedging or product development services with us.

F.

Tabular Disclosure of Contractual Obligations

The following table sets forth our contractual obligations and commercial commitments as of December 31, 2018:

Payment due by period

Total

Less than 1
Year

1 – 3 Years
(in thousands of RMB)

3 – 5 Years

More than
5
Years

Short-term borrowings
Capital lease obligations
Capital expenditure commitments
Operating lease commitments
Total

1,782,900
3,596
701,755
4,911,231
7,399,482

—
745
—
1,640,441
1,641,186

—
—
—
1,095,541
1,095,541

—
—
—
1,100,478
1,100,478

1,782,900
2,851
701,755
1,074,771
3,562,277

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G.

Safe Harbor

This annual report contains forward-looking statements that involve risks and uncertainties, including statements based on 

our current expectations, assumptions, estimates and projections about us and our industry. These statements involve known and 
unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially 
different from those expressed or implied by the forward-looking statements. In some cases, these forward-looking statements can be 
identified by words or phrases such as “may,” “will,” “expect,” “anticipate,” “aim,” “estimate,” “intend,” “plan,” “believe,”
“potential,” “continue,” “is/are likely to” or other similar expressions. The forward-looking statements included in this annual report 
relate to, among others:

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

our goals and growth strategies;

our future business development, financial condition and results of operations;

trends in the logistics and supply chain industry in China and globally;

competition in our industry;

fluctuations in general economic and business conditions in China and other regions where we operate;

the regulatory environment in which we and companies integral to our ecosystem operate;

our proposed use of proceeds from our initial public offering; and

assumptions underlying or related to any of the foregoing.

This annual report also contains market data relating to the logistics and supply chain industry in China, including market 

position, market size, and growth rates of the markets in which we operate, that are based on industry publications and reports. 
Statistical data in these publications and reports also include projections based on a number of assumptions. The logistics and supply 
chain industry in China may not grow at the rates projected by market data, or at all. The failure of these markets to grow at the 
projected rates may have a material adverse effect on our business and the market price of our ADSs. If any one or more of the 
assumptions underlying the market data turns out to be incorrect, actual results may differ from the projections based on these 
assumptions. In addition, projections, assumptions and estimates of our future performance and the future performance of the industry 
in which we operate is necessarily subject to a high degree of uncertainty and risk due to a variety of factors, including those described 
in “Risk Factors” and elsewhere in this annual report. You should not place undue reliance on these forward-looking statements.

The forward-looking statements made in this annual report relate only to events or information as of the date on which the 

statements are made in this annual report. Except as required by law, we undertake no obligation to update any forward-looking 
statements to reflect events or circumstances after the date on which the statements are made or to reflect the occurrence of 
unanticipated events. You should read this annual report and the documents that we have referred to in this annual report and have 
filed as exhibits to this annual report, completely and with the understanding that our actual future results may be materially different 
from what we expect.

ITEM 6.

A.

DIRECTORS, SENIOR MANAGEMENT AND EMPLOYEES

Directors and Senior Management

The following table sets forth certain information relating to our current directors, executive officers and senior management:

Name
Shao-Ning Johnny Chou
Lin Wan
Jun Chen
Mark Qiu
George Chow
Quan Hao
Wenbiao Li
Lei Guo

Mangli Zhang

Shaohua Zhou
Tao Liu
Bo Liu
Jian Zhou
Yanbing Zhang

Jimei Liu

Age
56
43
45
54
51
60
52
43

62

46
42
47
41
43

47

Position/Title

Chairman and chief executive officer
Director
Director
Director
Director, chief strategy and investment officer
Director
Director
Chief accounting officer, senior vice president of finance, general 
manager of capital service line
Senior vice president, general manager of supply chain 
management service line
Senior vice president, general manager of express service line
Senior vice president, general manager of freight service line
Senior vice president, general manager of store+ service line
Senior vice president, general manager of global service line
Senior vice president of engineering, general manager of cloud 
service line
Senior vice president of human resources and administration

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Mr. Shao-Ning Johnny Chou is our founder, and has served as our chairman and chief executive officer since 2007. Prior to 

founding our company, he served as a global vice president and Greater China president of Google with responsibility for Google’s 
sales and marketing in Greater China from 2005 to 2006. From 1996 to 2005, Mr. Chou served as president of UTStarcom China with 
responsibility for China operations. From 1986 to 1996, Mr. Chou served as a director of wireless software and system development 
with AT&T Bell Laboratory. From 1978 to 1980, Mr. Chou studied computer science at Fudan University. Mr. Chou earned a 
bachelor’s degree in science, specializing in electrical engineering, from City College of New York, a master’s degree in science, 
specializing in engineering science, from Princeton University, and an MBA from Rutgers University. Mr. Chou was nominated by 
himself as a Founder Director under our amended and restated memorandum and articles of incorporation.

Mr. Lin Wan has been a director of our company since March 2018. Mr. Wan has been the president of Cainiao Network, 
where he oversees strategic planning and business operation, since January 2017. Before that, Mr. Wan had been a vice president of 
Cainiao Network since 2014. Prior to joining Cainiao Network, he served as director of global transportation strategy of Amazon. 
Mr. Wan currently serves as a board member of Global Standards 1 (GS1). He received a Ph.D. in operational research & industrial 
engineering from The University of Texas at Austin.

Mr. Jun Chen has been a director of our company since 2015. Mr. Jun Chen is currently a vice president of Alibaba Group 
Holding Limited. He is also a managing director of Alibaba strategic investment group and the investment head of Alibaba new retail 
fund. Mr. Chen has over 20 years of experience in strategy management and investment, strategic market development, and business 
and financial advisory services. He has been in charge of strategic investments by Alibaba Group in various types of companies, 
including high-growth private companies and public companies listed in the PRC and overseas. The portfolio companies he manages 
are in a wide spectrum of industries such as retail, logistics, travel, healthcare, sports, and software and solutions. Prior to joining 
Alibaba Group in 2011, Mr. Chen worked for SAP, a Fortune 500 high-tech software company from 1999 to 2011, taking roles 
including strategic adviser in the office of CEO and industry director. From 1995 to 1998, he worked as an auditor for Arthur 
Andersen Consulting Co. Ltd. Mr. Chen holds a bachelor’s degree in international finance and accounting from Shanghai University, 
and received an EMBA degree from INSEAD. Mr. Chen was nominated to our board of directors by Alibaba Investment Limited 
pursuant to the shareholders agreement. Mr. Chen was nominated by Alibaba and Cainiao Network as an Alibaba Director under our 
amended and restated memorandum and articles of incorporation.

Mr. Mark Qiu has been a director of our company since 2011. Mr. Qiu is the founder, and since May 2005, has served as 

the chief executive officer and managing director of China Renaissance Capital Investment Inc., a private equity investment 
management company. From 2001 to March 2005, Mr. Qiu served as a senior vice president (chief financial officer until year end of 
2004) of CNOOC Limited, a company principally engaged in the exploration, development and production of oil and gas. From 1998 
to 2000, Mr. Qiu was with Salomon Smith Barney, last as the head of its Asia oil and gas investment banking group. From 1993 to 
1997, Mr. Qiu held various positions with Atlantic Richfield Corporation (ARCO), an integrated oil and gas company. From 1990 to 
1993, Mr. Qiu served as a staff consultant with RHR International, a succession planning consulting firm. Mr. Qiu also serves as a 
director of certain other companies affiliated with China Renaissance Capital Investment Inc. Mr. Qiu received a bachelor’s degree in 
science, specializing in management psychology, from Hangzhou University in China, a Ph.D. and a Master of Science degree in 
decision science from the University of Texas at Arlington, and an MBA from the Sloan School of Management at the Massachusetts 
Institute of Technology. Mr. Qiu was nominated to our board of directors by affiliates of China Renaissance Capital Investment Inc. 
(referred to as the “CR Entities” under “Principal and Selling Shareholders”) pursuant to the shareholders agreement.

Mr. George Chow joined as our chief strategy and investment officer in 2017 and has served as our director since 
September 2017. Mr. Chow brings with him over 22 years of experience in investment banking, trading and risk management. From 
2004 to 2017, he served as a managing director at Credit Suisse, having held several senior positions in securities and investment 
banking division, including most recently the Co-Head of Investment Banking and Capital Markets for Greater China. He also worked 
for UBS and Merrill Lynch. Mr. Chow received an MBA in finance from the Stern School of Business at New York University. He is 
Mr. Shao-Ning Johnny Chou’s brother. Mr. Chow was nominated by Mr. Shao-Ning Johnny Chou as a Founder Director under our 
amended and restated memorandum and articles of incorporation.

Ms. Quan Hao has served as our independent director since September 2017. Ms. Hao currently also serves as an 
independent non-executive director of Legend Holdings Corporation and HSBC Bank (China) Company Limited. From 2001 to 2015, 
Ms. Hao has been a partner of KPMG China, and originally joined KPMG USA in 1993. From 1982 to 1989, Ms. Hao served as a 
lecturer at Renmin University of China. Ms. Hao received a bachelor’s degree in economics from Renmin University of China and an 
MBA degree from Temple University. Ms. Hao obtained her certified public accountant qualification in the PRC and California, USA.

Mr. Wenbiao Li has served as our independent director since September 2017. Mr. Li has served as a managing director of 

Walden International since 2008 and as a managing partner of Kaiwu Walden Capital, L.P. since 2013. From 2004 to 2007, Mr. Li 
served as a director of mobile engineering at Google. From 2000 to 2003, Mr. Li served as a vice president of engineering with 
Skire, Inc. From 1997 to 1999, Mr. Li served as a director of engineering at Internet Image, Inc. Mr. Li also serves as a director of 
Union Optech Co., Ltd. Mr. Li received a bachelor’s degree in computer engineering from Huazhong University of Science and 
Technology, a master’s degree in computer science from the University of San Francisco, and an EMBA degree from Golden Gate 
University.

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Ms. Lei Guo currently serves as our chief accounting officer, senior vice president of finance and general manager of our 
capital service line. Prior to joining us in 2011, Ms. Guo served as a senior manager in the finance department of Sky-mobi Limited 
from 2010 to 2011, as an accounting manager in the finance department of UTStarcom China from 2005 to 2010, and as a manager of 
auditing in the Shanghai office of KPMG from 1998 to 2005. Ms. Guo received a bachelor’s degree in accounting from Shanghai 
Jiaotong University.

Ms. Mangli Zhang currently serves as the senior vice president and general manager of our supply chain management 

service line, and served as our vice president of operations from 2007 to 2011. Prior to joining us in 2007, Ms. Zhang held various 
positions with UTStarcom China as manager of the contract execution department, director of business operations, and vice president 
of business operations in China from 1996 to 2007. From 1993 to 1996, Ms. Zhang served as a department manager of Zhejiang 
Province Economic and Construction Development Consulting Company. From 1982 to 1993, Ms. Zhang served as a product 
development engineer in the technology division, and served as vice president of the quality management division, of Hangzhou 
Wireless Equipment Factory. Ms. Zhang received a bachelor’s degree in wireless electronic engineering from Zhejiang University.

Mr. Shaohua Zhou currently serves as the senior vice president and general manager of our express service line. Prior to 

joining us in 2009, Mr. Zhou held various positions with UTStarcom China as regional project manager, global service solution 
business unit general manager of the western region and general manager of the Chongqing branch from 2002 to 2008. Mr. Zhou also 
previously worked with Motorola and China Mobile. Mr. Zhou received a bachelor’s degree in communication engineering from 
Beijing University of Posts and Telecommunications.

Mr. Tao Liu currently serves as the senior vice president and general manager of our freight service line. Before that, 
between 2009 and 2017, he had held various positions with our company as deputy general manager of our freight service line, 
general manager of our Shanghai branch, and general manager of our Shandong branch. Prior to joining us, Mr. Liu served as a deputy 
general manager at Shandong Zitong International Logistics Company from 2007 to 2009. From 2000 to 2004, Mr. Liu held various 
positions with Zhilian Logistics (a group company of China Kejian Co., Ltd.) as assistant to general manager, general manager of its 
Jinan branch, general manager of the Northern China region, and then general manager of Shandong Zhongtie Modern Logistics and 
Technology Co. Ltd., a joint venture established by Zhilian Logistics and China Railway Jinan Group. Mr. Liu received a bachelor’s 
degree in international business administration from Shandong University of Finance and Economics.

Mr. Bo Liu currently serves as the senior vice president and general manager of our store  service line. Prior to joining us in 
2007, Mr. Liu held various positions with UTStarcom China as Shandong branch general manager, national director of the technology 
marketing department and regional general manager from 2000 to 2007. From 1997 to 2000, Mr. Liu held various positions with 
Motorola as a manager of technology marketing, sales manager, and manager of the business operations department. Mr. Liu currently 
also serves as chairman of the board of Sichuan WOWO Supermarket Chain Management Ltd. Mr. Liu received a bachelor’s degree 
in industrial electric automation from China University of Mining and Technology.

+

Mr. Jian Zhou currently serves as the senior vice president and general manager of our global service line. Prior to joining 
us in 2008, Mr. Zhou served as the president and chief executive officer of Shanghai Ziimoo Communication Technology from 2006 
to 2008. From 2005 to 2006, Mr. Zhou served as vice president and general manager of the fixed-mobile convergence business unit of 
Cellon (Shanghai) Communication Technology. From 2001 to 2005, Mr. Zhou held various positions with UTStarcom China, in the 
terminal business unit, as a research and development software engineer, project manager, senior manager, and director of research 
and development. Mr. Zhou received a bachelor’s degree in communication engineering and a master’s degree in information 
engineering from Huazhong University of Science and Technology.

Mr. Yanbing Zhang currently serves as our senior vice president of engineering and the general manager of our cloud 

service line. Prior to joining us, Mr. Zhang served as a senior project manager at the IT department of UTStarcom China from 2004 to 
2007. From 2003 to 2004, Mr. Zhang served as a project manager at China TravelSky Holding Company. Mr. Zhang received a 
bachelor’s degree in computer science from the National University of Defense Technology and a master’s degree in computer science 
from the University of Karlsruhe (now known as the Karlsruhe Institute of Technology).

Ms. Jimei Liu currently serves as our senior vice president of human resources and administration. Prior to joining us, 

Ms. Liu served as the director of human resources at UTStarcom China from 2000 to 2007. From 1996 to 2000, Ms. Liu served as the 
training supervisor at Ting Hsin International Group. Ms. Liu received a bachelor’s degree in machinery design and manufacturing 
from Central South University and an executive master of business administration degree from the University of Texas at Arlington.

B.

Compensation

For the year ended December 31, 2018, we paid an aggregate of approximately US$2.1 million in cash to our executive officers 

and directors. Our PRC subsidiaries and consolidated affiliated entities are required by law to make contributions equal to certain 
percentages of each employee’s salary for his or her pension insurance, medical insurance, housing fund, unemployment insurance 
and other statutory benefits. Other than the above-mentioned statutory contributions mandated by applicable PRC law, we have not set 
aside or accrued any amount to provide pension, retirement or other similar benefits to our executive officers and directors. No 
executive officer is entitled to any severance benefits upon termination of his or her employment with our company except as required 
under applicable PRC law.

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Share Incentive Plans

2008 Equity and Performance Incentive Plan

Our 2008 equity and performance incentive plan provides for the grant of options or restricted share units, which we refer to 

collectively as awards. Up to 20,934,684 ordinary shares upon exercise of awards may be granted under the 2008 equity and 
performance incentive plan. We believe that the 2008 equity and performance incentive plan will aid us in attracting, motivating and 
retaining employees, non-employee directors, officers and consultants through the granting of awards.

Administration

The 2008 equity and performance incentive plan is administered by our board of directors or our compensation committee or 

any person to whom the board shall delegate any of its authority under the plan. The plan administrator is authorized to interpret the 
plan and to determine the provisions of each award.

Change in Control

In the event of a change in control or another transaction having a similar effect, then the plan administrator may, in its sole 
discretion, adjust the number of ordinary shares subject to options then held by a participant in the plan as needed to prevent dilution 
or enlargement of the participant’s rights that otherwise would result from such event. The plan administrator may also, in its sole 
direction, provide in substitution for the participant’s rights such alternative consideration as it may determine to be equitable in the 
circumstances. A “change of control” under the 2008 equity and performance incentive plan is defined as (i) a sale of our company for 
cash consideration approved by our shareholders, (ii) our company is merged into or with another entity, resulting in our original 
shareholders, namely, Mr. Shao-Ning Johnny Chou, Mr. George Chow, Mr. Shaohan Joe Chou, Mr. David Hsiaoming Ting and The 
2012 MKB Irrevocable Trust ceasing to own, collectively with their affiliates, the largest percentage of the outstanding securities of 
our company, (iii) the sale or transfer of all or substantially all of our assets to another entity, other than one of our subsidiaries, 
resulting in our original shareholders, namely, Mr. Shao-Ning Johnny Chou, Mr. George Chow, Mr. Shaohan Joe Chou, Mr. David 
Hsiaoming Ting and The 2012 MKB Irrevocable Trust ceasing to own, collectively with their affiliates, the largest percentage of the 
outstanding securities of our company, or (iv) our shareholders approve the liquidation or dissolution of our company.

Term

Unless terminated earlier, the 2008 equity and performance incentive plan will expire in June 2018. Awards made under the 

plan on or prior to the date of its termination will continue in effect subject to the terms of the plan and the award.

Vesting Schedule

In general, the plan administrator determines, or the award agreement specifies, the vesting schedule.

Amendment and Termination of Plan

Our board of directors may at any time amend, alter or discontinue the 2008 equity and performance incentive plan, subject 

to certain exceptions.

Granted Options

As of February 28, 2019, we had outstanding options with respect to 5,763,824 ordinary shares that have been granted to our 

directors, officers, employees and consultants, or the option holders, under the 2008 equity and performance incentive plan.

The table below summarizes, as of February 28, 2018, the options we had granted to our directors and executive officers 

under the 2008 equity and performance incentive plan:

Name
George Chow
Lei Guo

Mangli Zhang

Shaohua Zhou

Tao Liu

Bo Liu

Jian Zhou

Yanbing Zhang

Jimei Liu

Number of
shares
underlying
options
granted
*
*

*

*

*

*

*

*

*

Exercise
price
(US$ per
share)

0.75
0.75

0.75

0.50 or 
0.75
0.50 or 
0.75
0.75

0.50 or 
0.75
0.01, 0.50 
or 0.75
0.01 or 
0.75

Grant date

Expiration date

June 30, 2017
Various dates from June 30, 2011 
to September 30, 2017
Various dates from June 30, 2008 
to September 30, 2017
Various dates from December 31, 
2009 to September 30, 2017
Various dates from June 30, 2009 
to Sep 30, 2017
Various dates from June 30, 2008 
to September 30, 2017
Various dates from December 31, 
2008 to September 30, 2017
Various dates from June 30, 2008 
to September 30, 2017
Various dates from June 30, 2008 
to September 30, 2017

June 30, 2032
Various dates from June 30, 2026 
to September 30, 2032
Various dates from June 30, 2018 
to September 30, 2032
Various dates from December 31, 
2024 to September 30, 2032
Various dates from June 30, 2024 
to Sep 30, 2032
Various dates from June 30, 2027 
to September 30, 2032
Various dates from December 31, 
2023 to September 30, 2032
Various dates from June 30, 2023 
to September 30, 2032
Various dates from June 30, 2023 
to September 30, 2032

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*             Less than 1% of our total ordinary shares outstanding on an as-converted basis.

All of our option grant agreements under the 2008 equity and performance incentive plan provide that the options may not be 

exercised before the first date on which the ADSs are publicly traded on the New York Stock Exchange, or the listing date. In 
July 2017, we granted a conditional, one-time waiver of this restriction for certain option holders, and pursuant to this waiver, vested 
options with respect to an aggregate of 12,599,520 ordinary shares were exercised by their holders in July 2017. These option holders 
have paid the exercise price to us in full.

2017 Equity Incentive Plan

In September 2017, we adopted our 2017 equity incentive plan, pursuant to which equity-based awards may be granted to 

eligible participants. The purpose of the 2017 equity incentive plan is to attract and retain the services of key personnel and to provide 
means for directors, officers, employees, consultants and advisors to acquire and maintain an interest in us, which interest may be 
measured by reference to the value of Class A ordinary shares.

The 2017 equity incentive plan provides for an aggregate amount of no more than 10,000,000 Class A ordinary shares to be 

issued pursuant to equity-based awards granted under the plan. In addition, the number of Class A ordinary shares available for 
issuance under the 2017 equity incentive plan will automatically be increased by a maximum of 2% of our total outstanding shares at 
the end of preceding calendar year on January 1, 2019 and on every January 1 thereafter for eight years, provided that the aggregate 
amount of shares which may be subject to awards granted under the plan does not exceed 10% of our total outstanding shares at the 
end of the preceding calendar year. As a result, as of January 1, 2019, the maximum aggregate number of shares which may be issued 
pursuant to all awards under the 2017 equity incentive plan has been increased to 15,012,969 Class A ordinary shares. No more than 
10,000,000 Class A ordinary shares may be issued upon the exercise of incentive stock options. Generally, if any award (or portion 
thereof) under the 2017 equity incentive plan terminates, expires, lapses or is cancelled for any reason without being vested or 
exercised, as applicable, the Class A ordinary shares subject to such award will again be available for future grant.

Granted Options and Restricted Share Units

As of February 28, 2019, we had outstanding restricted share units with respect to 3,680,499 ordinary shares that have been 

granted to our directors, officers, employees and consultants under the 2017 equity incentive plan.

The table below summarizes, as of February 28, 2019, the share-based awards we had granted to our directors and executive 

officers under the 2017 equity incentive plan, which were all restricted share units:

Name
Shao-Ning Johnny 
Chou

Mark Qiu

Quan Hao

Wenbiao Li

George Chow
Lei Guo
Mangli Zhang
Shaohua Zhou
Tao Liu

Bo Liu
Jian Zhou
Yanbing Zhang
Jimei Liu

Number of
restricted
share units
granted
*

*

*

*

*
*
*
*
*

*
*
*
*

Grant date
Various dates from 
June 1, 2018 to 
January 1, 2019
Various dates from 
February 1, 2018 to 
February 1, 2019
Various dates from 
February 1, 2018 to 
February 1, 2019
Various dates from 
February 1, 2018 to 
February 1, 2019
March 1, 2018
March 1, 2018
March 1, 2018
March 1, 2018
Various dates from 
March 1, 2018 to 
August 1, 2018
March 1, 2018
March 1, 2018
March 1, 2018
March 1, 2018

Expiration date
Various dates from 
June 1, 2028 to 
January 1, 2029
Various dates from 
February 1, 2028 to 
February 1, 2029
Various dates from 
February 1, 2028 to 
February 1, 2029
Various dates from 
February 1, 2028 to 
February 1, 2029
March 1, 2028
March 1, 2028
March 1, 2028
March 1, 2028
Various dates from 
March 1, 2028 to 
August 1, 2028
March 1, 2028
March 1, 2028
March 1, 2028
March 1, 2028

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*             Less than 1% of our total ordinary shares outstanding on an as-converted basis.

Administration

The 2017 equity incentive plan will be administered by our board of directors, our compensation committee, or any other 

committee of board of directors or any member(s) of the board of directors or officer(s) who have been delegated any authority 
pursuant to the 2017 equity incentive plan. The plan administrator is authorized to interpret the plan and to determine the provisions of 
each award including the number of shares covered, the type of award, the exercise price, if applicable, and the vesting schedule. In 
addition, the plan administrator may (i) select the recipients of awards, (ii) prescribe the forms of award agreements and amend any 
award agreement (subject to certain limitations), (iii) allow a participant to satisfy minimum tax withholding obligations by 
withholding shares to be issued pursuant to an award and (iv) to make other decisions and determinations as provided in the 2017 
equity incentive plan.

Change in Control

In the event of a change in control, the plan administrator may, in its sole discretion, (i) adjust the number and kind of shares 
and prices subject to awards then held by a participant in the 2017 equity incentive plan in connection with the assumption, conversion 
or replacement of any award (as the plan administrator determines to be reasonable, equitable and appropriate) (ii) accelerate the 
vesting, in whole or in part, of any award, or (iii) purchase any award for an amount of cash or shares (in accordance with the terms of 
the 2017 equity incentive plan). In the event a successor or surviving company refuses to assume, convert or replace an award, then 
the outstanding awards shall fully vest. A “change of control” under the 2017 equity incentive plan is defined as (i) an amalgamation, 
arrangement, merger, consolidation or scheme of arrangement in which our company is not the surviving entity, except for a 
transaction the principal purpose of which is to change the jurisdiction in which our company is incorporated or which following such 
transaction the holders of our company’s voting shares immediately prior to such transaction own more than fifty percent (50%) of the 
voting shares of the surviving entity; (ii) the sale, transfer or other disposition of all or substantially all of the assets of our company 
(other than to one of our subsidiaries); (iii) the completion of a voluntary or insolvent liquidation or dissolution of our company; 
(iv) any takeover, reverse takeover, scheme of arrangement, or series of related transactions culminating in a reverse takeover or 
scheme of arrangement (including, but not limited to, a tender offer followed by a takeover or reverse takeover) in which our company 
survives but (A) the shares of our company outstanding immediately prior to such transaction are converted or exchanged by virtue of 
the transaction into other property, whether in the form of shares, securities, cash or otherwise, or (B) the shares carrying more than 
50% of the total combined voting power of our company’s then issued and outstanding shares are transferred to a person or persons 
different from those who held such shares immediately prior to such transaction culminating in such takeover, reverse takeover or 
scheme of arrangement, or (C) our company issues new voting shares in connection with any such transaction such that holders of the 
our company’s voting shares immediately prior to the transaction no longer hold more than 50% of the voting shares of our company 
after the transaction; or (v) the acquisition in a single or series of related transactions by any person or related group of persons (other 
than employees of our company or any of its affiliates or entities established for the benefit of the employees of our company or any of 
its affiliates) of (A) control of our board of directors or the ability to appoint a majority of the members of our board of directors, or 
(B) beneficial ownership (within the meaning of Rule 13d-3 under the Exchange Act) of shares carrying more than 50% of the total 
combined voting power of the our company’s then issued and outstanding shares.

Term

Unless terminated earlier, the 2017 equity incentive plan will expire ten years from the date the 2017 equity incentive plan 

becomes effective. Awards made under the 2017 equity incentive plan on or prior to the date of its termination will continue in effect 
subject to the terms of the 2017 equity incentive plan and the applicable award agreement.

Vesting Schedule

In general, the plan administrator determines the vesting schedule of each award as evidenced by an award agreement. The 

plan administrator may accelerate the vesting of any award.

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Amendment and Termination of Plan

Our board of directors, in its sole discretion, may at any time amend, alter or discontinue the 2017 equity incentive plan, 

subject to certain exceptions.

C.

Board Practices

Board of Directors

Pursuant to our ninth amended and restated articles of association currently in effect, our board of directors consists of seven 

directors, including (i) Mr. Shao-Ning Johnny Chou and Mr. George Chow, or the Founder Directors, who were nominated by our 
founder, Mr. Shao-Ning Johnny Chou; (ii) Mr. Lin Wan and Mr. Jun Chen, or collectively, the Alibaba Directors, who were 
nominated by Alibaba (including Cainiao Network); and (iii) Ms. Quan Hao, Mr. Mark Qiu and Mr. Wenbiao Li, who are independent 
directors. As long as Mr. Shao-Ning Johnny Chou is a director, he will serve as the chairman of the board.

Unless otherwise determined by our shareholders in a general meeting, our board will consist of not less than three directors.

There is no requirement for our directors to own any shares in our company in order for them to qualify as a director.

Committees of the Board of Directors

Our board of directors has established an audit committee, a compensation committee, and a corporate governance and 

nominating committee. As a foreign private issuer, we are permitted to follow home country corporate governance practices under the 
Corporate Governance Rules of the New York Stock Exchange.

Audit Committee

Our audit committee consists of Ms. Quan Hao, Mr. Mark Qiu and Mr. Wenbiao Li. Ms. Quan Hao is the chairman of our 

audit committee. Each of Ms. Quan Hao and Mr. Mark Qiu satisfies the criteria of an audit committee financial expert as set forth 
under the applicable rules of the SEC. Each of Ms. Quan Hao, Mr. Mark Qiu and Mr. Wenbiao Li satisfies the requirements for an 
“independent director” within the meaning of Section 303A of the Corporate Governance Rules of the New York Stock Exchange, or 
the NYSE, and meets the criteria for independence set forth in Rule 10A-3 of the U.S. Securities Exchange Act of 1934, as amended, 
or the Exchange Act. Our audit committee consists solely of independent directors.

The audit committee oversees our accounting and financial reporting processes and the audits of our financial statements. Our 

audit committee is responsible for, among other things:

(cid:120)                   selecting, and evaluating the qualifications, performance and independence of, the independent auditor;

(cid:120)                   pre-approving or, as permitted, approving auditing and non-auditing services permitted to be performed by the 

independent auditor;

(cid:120)                   considering the adequacy of our internal accounting controls and audit procedures;

(cid:120)                   reviewing with the independent auditor any audit problems or difficulties and management’s response;

(cid:120)                   reviewing and approving related party transactions between us and our directors, senior management and other 

persons specified in Item 7B of Form 20-F;

(cid:120)                   reviewing and discussing the quarterly financial statements and annual audited financial statements with 

management and the independent auditor;

(cid:120)                   establishing procedures for the receipt, retention and treatment of complaints received from our employees 

regarding accounting, internal accounting controls or auditing matters and the confidential, anonymous submission by 
our employees of concerns regarding questionable accounting or auditing matters;

(cid:120)                   meeting separately, periodically, with management, internal auditors and the independent auditor; and

(cid:120)                   reporting regularly to the full board of directors.

Compensation Committee

Our compensation committee consists of Mr. Mark Qiu, Mr. Lin Wan and Mr. George Chow. Mr. Mark Qiu is the chairman 

of our compensation committee. Mr. Mark Qiu satisfies the requirements for an “independent director” within the meaning of 
Section 303A of the NYSE Corporate Governance Rules.

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Our compensation committee is responsible for, among other things:

(cid:120)                   reviewing, evaluating and, if necessary, revising our overall compensation policies;

(cid:120)                   reviewing and evaluating the performance of our directors and executive officers and determining the 

compensation of our directors and executive officers;

(cid:120)                   reviewing and approving our executive officers’ employment agreements with us;

(cid:120)                   determining performance targets for our executive officers with respect to our annual bonus plan and share 

incentive plans;

(cid:120)                   administering our share incentive plans in accordance with the terms thereof; and

(cid:120)                   carrying out such other matters that are specifically delegated to the compensation committee by our board of 

directors from time to time.

Corporate Governance and Nominating Committee

Our corporate governance and nominating committee consists of Mr. Shao-Ning Johnny Chou, Mr. Lin Wan and 
Mr. Wenbiao Li. Mr. Shao-Ning Johnny Chou is the chairman of our corporate governance and nominating committee. Mr. Wenbiao 
Li satisfies the requirements for an “independent director” within the meaning of Section 303A of the NYSE Corporate Governance 
Rules.

Our corporate governance and nominating committee is responsible for, among other things:

(cid:120)                   selecting the board nominees for election by the shareholders or appointment by the board;

(cid:120)                   periodically reviewing with the board the current composition of the board with regards to characteristics such 

as independence, knowledge, skills, experience and diversity;

(cid:120)                   making recommendations on the frequency and structure of board meetings and monitoring the functioning of 

the committees of the board; and

(cid:120)                   advising the board periodically with regards to significant developments in corporate governance law and 

practices as well as our compliance with applicable laws and regulations, and making recommendations to the board on 
corporate governance matters.

Duties of Directors

Under Cayman Islands law, all of our directors owe fiduciary duties to our company, including a duty of loyalty, a duty to act 

honestly and a duty to act in good faith and in a manner they believe to be in our best interests. Our directors must also exercise their 
powers only for a proper purpose. Our directors also have a duty to exercise the skill they actually possess and such care and diligence 
that a reasonably prudent person would exercise in comparable circumstances. In fulfilling their duty of care to us, our directors must 
ensure compliance with our memorandum and articles of association, as amended and restated from time to time. Our company has 
the right to seek damages if a duty owed by any of our directors is breached. In limited exceptional circumstances, a shareholder may 
have the right to seek damages in our name if a duty owed by our directors is breached.

A director who is in any way, whether directly or indirectly, interested in a contract or proposed contract with our company is 

required to declare the nature of his interest at a meeting of our directors. Subject to the rules of the New York Stock Exchange and 
disqualification by the chairman of the relevant board meeting, a director may vote in respect of any contract, proposed contract, or 
arrangement notwithstanding that he may be interested therein, and if he does so his vote shall be counted and he may be counted in 
the quorum at any meeting of our directors at which any such contract or proposed contract or arrangement is considered. Our 
directors may exercise all the powers of our company to borrow money, and to mortgage or charge its undertaking, property and 
uncalled capital, and issue debentures, debenture stock or other securities whenever money is borrowed or as security for any debt, 
liability or obligation of the company or of any third party.

Terms of Directors and Officers

Mr. Shao-Ning Johnny Chou may remove any Founder Director from office by written notice to us; Alibaba may remove any 

Alibaba Director from office by written notice to us; and our shareholders may remove any of our directors from office by a special 
resolution. In addition, a director will cease to be a director if he or she becomes bankrupt or makes any arrangement or composition 
with his or her creditors, dies or is found to be or becomes of unsound mind, resigns, or is absent from meetings of the board for three 
consecutive meetings without special leave of absence from the board and the board resolves that his or her office be vacated.

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If a Founder Director ceases to be a director for any reason, Mr. Shao-Ning Johnny Chou will have the right to appoint 
another Founder Director as long as Mr. Shao-Ning Johnny Chou and his affiliates hold any of our shares. If an Alibaba Director 
ceases to be a director for any reason, Alibaba will have the right to appoint another Alibaba Director as long as Alibaba (including 
Cainiao Network) and their affiliates hold any of our shares. If the aggregate number of shares held by Alibaba (including Cainiao 
Network) and their affiliates represent less than 10% of our total outstanding shares, Alibaba will not be able to exercise such 
appointment right if there is one remaining Alibaba Director on our board, and Alibaba may be required to remove one Alibaba 
Director if there are two Alibaba Directors on our board.

By special resolution, our shareholders may appoint any person to be a director, either to fill a vacancy resulting from the 

removal of a director by special resolution or as an addition to the existing board. Our board may, by the affirmative vote of a simple 
majority of the remaining directors present and voting at a board meeting, appoint any person as a director in order to fill a vacancy 
other than as a result of the removal of a director by our shareholders, Mr. Shao-Ning Johnny Chou or Alibaba.

D.

E.

Employees

See “Item 4. Information on the Company—B. Business Overview—Employees.”

Share Ownership

The following table sets forth information with respect to the beneficial ownership, within the meaning of Rule 13d-3 under the 

Exchange Act, of our ordinary shares, as of February 28, 2019 by:

(cid:120)                   each of our directors and executive officers;

(cid:120)                   our directors and executive officers as a group; and

(cid:120)                   each person known to us to own beneficially 5.0% or more of our ordinary shares.

Beneficial ownership is determined in accordance with the rules of the SEC and includes voting or investment power with 
respect to the securities. In computing the number of shares beneficially owned by a person and the percentage ownership of that 
person, we have included shares that the person has the right to acquire within 60 days, including through the exercise of any option or 
other right or the conversion of any other security.

The calculations in the table below are based on (i) 245,569,308 Class A ordinary shares, (ii) 94,075,249 Class B ordinary shares, 

and (iii) 47,790,698 Class C ordinary shares, that were issued and outstanding as of February 28, 2019. The aforesaid 245,569,308 
Class A ordinary shares excludes the 5,079,144 Class A ordinary shares issued to our depositary bank as of February 28, 2019 and 
reserved for future issuances of ADSs upon exercise or vesting of awards granted under our share incentive plans that are not deemed 
outstanding for the purpose of calculating percentage ownership and voting power in this annual report.

Class A

Class B

Class C

Number

Percentage

Number

Percentage

Number

Percentage

Voting

Power

****

(1)

Shao-Ning Johnny Chou
Lin Wan
Jun Chen
Mark Qiu
George Chow
Quan Hao
Wenbiao Li
Lei Guo
Mangli Zhang
Shaohua Zhou
Tao Liu
Bo Liu
Jian Zhou
Yanbing Zhang
Jimei Liu
Directors and Executive 
officers as a Group
Alibaba Group Holding 
(2)
Shao-Ning Johnny Chou
(3)
CR Entities

Limited

—
—
—
*
6,528,657
*
*
*
*
*
*
*
*
*
*

9,661,059

10,000,000
—
33,548,304

—
—
—
*
2.7
*
*
*
*
*
*
*
*
*
*

3.9

—
—
—
—
—
—
—
—
—
—
—
—
—
—
—

—

— 47,790,698
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—

— 47,790,698

4.1
—
13.7

94,075,249
—
—

100.0

—
— 47,790,698
—
—

100.0
—
—
—
—
—
—
—
—
—
—
—
—
—
—

100.0

—
100.0
—

46.4
—
—
—
**
**
**
**
**
**
**
**
**
**
**

46.7

46.0
46.4
1.1

*                   Beneficially owns less than 1% of our total ordinary shares outstanding on an as-converted basis.

**             Holds less than 1% of voting power of our total ordinary shares outstanding.

***        The business address for our directors and executive officers is 2nd Floor, Block A, Huaxing Modern Industry Park, No. 18 

Tangmiao Road, Xihu District, Hangzhou, Zhejiang Province 310013, People’s Republic of China.

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**** For each person and group included in this column, percentage of voting power is calculated by dividing the voting power 

beneficially owned by such person or group by the voting power of all of our Class A, Class B and Class C ordinary shares as a 
single class. In respect of matters requiring a shareholder vote, each Class A ordinary share is entitled to one vote, each Class B 
ordinary share is entitled to 15 votes, and each Class C ordinary share is entitled to 30 votes. Each Class B ordinary share or 
Class C ordinary share is convertible into one Class A ordinary share at any time by the holder thereof. Class A ordinary shares 
are not convertible into Class B ordinary shares or Class C ordinary shares, Class B ordinary shares are not convertible to 
Class C ordinary shares, and Class C ordinary shares are not convertible into Class B ordinary shares under any circumstances.

(1)   Consists of Class A ordinary shares and ADSs of our company held by Mr. Chow, and Class A ordinary shares that Mr. Chow 
may acquire within 60 days from February 28, 2019 upon exercise of options or vesting of restricted stock units granted to him 
under our share incentive plans.

(2)   The number of ordinary shares beneficially owned was reported in a Schedule 13D filed by Alibaba Group Holding Limited, 
Alibaba Investment Limited and other reporting persons on October 19, 2017, and consists of (i) 10,000,000 Class A ordinary 
shares represented by ADSs and 75,831,692 Class B ordinary shares that are held by Alibaba Investment Limited, a limited 
liability company established in the British Virgin Islands, and (ii) 18,243,557 Class B ordinary shares held by Cainiao Smart 
Logistics Investment Limited, a limited liability company established in the British Virgin Islands. Alibaba Group Holding 
Limited is a public company listed on the New York Stock Exchange. Alibaba Investment Limited is wholly owned by Alibaba 
Group Holding Limited. Cainiao Smart Logistics Investment Limited is wholly owned by Cainiao Smart Logistics Network 
Limited, a company incorporated under the laws of the Cayman Islands. Alibaba Group Holding Limited owned a 51% equity 
interest in Cainiao Smart Logistics Network Limited as of March 31, 2018 as disclosed in the annual report on Form 20-F for the 
fiscal year ended March 31, 2018 filed with the SEC by Alibaba Group Holding Limited on July 27, 2018. Beneficial ownership 
of the Class B ordinary shares held by Cainiao Smart Logistics Investment Limited is attributed to Alibaba Group Holding 
Limited as a result of its ownership of the 51% equity interest in Cainiao Smart Logistics Network Limited. The registered 
address of Alibaba Group Holding Limited is the offices of Trident Trust Company (Cayman) Limited, Fourth Floor, One Capital 
Place, P.O. Box 847, George Town, Grand Cayman, Cayman Islands.

(3)   The number of ordinary shares beneficially owned was reported in a Schedule 13G filed by the CR Entities and other reporting 
persons on February 14, 2019 and consists of (i) 25,778,872 Class A ordinary shares held by Florence Star Worldwide Limited, 
and (ii) 7,769,432 Class A ordinary shares held by Brackenhill Tower Limited. Florence Star Worldwide Limited and Brackenhill 
Tower Limited are collectively referred to as the CR Entities. Each of Florence Star Worldwide Limited and Brackenhill Tower 
Limited is a limited liability company established in the British Virgin Islands, and each of them has its registered address at 
Trident Chambers, P.O. Box 146, Road Town, Tortola, British Virgin Islands. The CR Entities are special purpose vehicles of 
both China Harvest Fund II, L.P. and China Harvest Co-Investors II, L.P., or the China Harvest Funds. The general partner of the 
China Harvest Funds is China Renaissance Capital Investment II, L.P. The general partner of China Renaissance Capital 
Investment II, L.P. is China Renaissance Capital II GP. The voting powers and investment powers of the CR Entities are 
exercised in accordance with the direction of the board of directors of China Renaissance Capital II GP. Mark Qiu is a member of 
such board of directors and disclaims beneficial ownership in the aforesaid shares except to the extent of his pecuniary interest 
therein through his partnership interest in the China Harvest Funds.

To our knowledge, as of February 28, 2019, 127,394,268 Class A ordinary shares or 51.9% of our outstanding Class A ordinary 

shares were held by eight record holders in the United States, including our ADS depositary bank, which held 112,554,489 Class A 
ordinary shares or 45.8% of our outstanding Class A ordinary shares (excluding 5,079,144 Class A ordinary shares issued and 
reserved for future issuances of ADSs upon exercise or vesting of awards granted under our share incentive plans). Because many of 
these shares are held by brokers or other nominees, we cannot ascertain the exact number of beneficial shareholders with addresses in 
the United States. As of February 28, 2019, 47,790,698 Class C ordinary shares representing all of our outstanding Class C ordinary 
shares were held by one record holder in the United States, namely, Shao-Ning Johnny Chou, our founder, chairman and chief 
executive officer.

We are not aware of any arrangement that may, at a subsequent date, result in a change of control of our company.

ITEM 7.

MAJOR SHAREHOLDERS AND RELATED PARTY TRANSACTIONS

A.

B.

Major Shareholders

See “Item 6. Directors, Senior Management and Employees—E. Share Ownership”

Related Party Transactions

Contractual Arrangements with our Variable Interest Entity and its Shareholders

See “Item 4. Information on the Company—C. Organizational Structure—Variable Interest Entity Contractual 

Arrangements.”

Shareholders Agreement

On April 5, 2016, we, our subsidiaries, the VIE, and all of our then-existing shareholders entered into the shareholders 

agreement, as amended on September 6, 2017, which replaced and superseded our previous shareholders agreements. The 
shareholders agreement addresses certain matters in relation to shareholder rights, corporate governance arrangements and other 
related obligations. Except for the VIE shareholder and director nomination right of Alibaba Investment Limited, or AIL, our non-
compete undertaking to AIL and certain registration rights, all other rights and obligations of us and the shareholders under the 
shareholders agreement terminated upon completion of our initial public offering.

Other Transactions with Certain Directors and Affiliates

See “Item 6. Directors, Senior Management and Employees—B. Compensation.”

Share Incentive Plans

See “Item 6. Directors, Senior Management and Employees—B. Compensation—Share Incentive Plans.”

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Other Transactions with Related Parties

We provided supply chain management and express delivery services to Cainiao Network, and the related service fees 

amounted to RMB271.4 million, RMB490.0 million and RMB652.4 million (US$94.9 million) for the years ended December 31, 
2016, 2017 and 2018, respectively. As of December 31, 2017 and 2018, we had balances of RMB164.9 million and RMB197.5 
million (US$28.7 million), respectively, due from Cainiao Network, which represent service fees payable to us.

Cainiao Network leased warehouses to us resulting in rental expense of RMB8.7 million and RMB9.1 million (US$1.3 

million) for the years ended December 31, 2017 and 2018, respectively. Cainiao Network introduced customers to us and we incurred 
commission fees of RMB3,489 (US$0.5 million) to Cainiao Network for the year ended December 31, 2018. Cainiao Network also 
paid on our behalf certain operating costs of RMB19.9 million and RMB 16.4 million (US$2.4 million) for the years ended 
December 31, 2017 and 2018, respectively. As of December 31, 2017 and 2018, we had a balance of RMB12.0 million and RMB12.4 
million (US$1.8 million), respectively, due to Cainiao Network, which represents rental expenses, commission fees and operating 
costs payable by us.

Alibaba Cloud Computing Co. Ltd., an affiliate of Alibaba, provided certain cloud services to us resulting in service expense 

incurred by us of RMB4.8 million (US$0.7 million) for the year ended December 31, 2018.

C.

Interests of Experts and Counsel

Not applicable.

ITEM 8.

A.

FINANCIAL INFORMATION

Consolidated Statements and Other Financial Information

Please refer to Item 18 for a list of our annual consolidated financial statements filed as part of this annual report on Form 20-F.

Legal Proceedings

See “Item 4. Information on the Company—B. Business Overview—Legal Proceedings.”

Dividend Policy and Distributions

Since our inception, we have not declared or paid any dividends on our shares. We do not have any present plan to pay any 

dividends on our ordinary shares or ADSs in the foreseeable future. We intend to retain most, if not all, of our available funds and any 
future earnings to operate and expand our business.

Any future determination to pay dividends will be made at the discretion of our board of directors, subject to certain 
requirements of Cayman Islands law. Under Cayman Islands law, a Cayman Islands company may pay a dividend out of either profit 
or share premium account, provided that in no circumstances may a dividend be paid if this would result in the company being unable 
to pay its debts as they fall due in the ordinary course of business. Even if our directors decide to pay dividends, the form, frequency 
and amount of dividends will be based on a number of factors, including our future operations and earnings, capital requirements and 
surplus, general financial condition, contractual restrictions and other factors that the board of directors may deem relevant. If we pay 
any dividends on our ordinary shares, we will pay those dividends which are payable in respect of the underlying Class A ordinary 
shares represented by our ADSs to the depositary, as the registered holder of such Class A ordinary shares, and the depositary then 
will pay such amounts to our ADS holders in proportion to the underlying Class A ordinary shares represented by the ADSs held by 
such ADS holders, subject to the terms of the deposit agreement, including the fees and expenses payable thereunder. Cash dividends 
on our Class A ordinary shares, if any, will be paid in U.S. dollars.

We are a holding company incorporated in the Cayman Islands. In order for us to distribute any dividends to our shareholders 

and ADS holders, we rely on dividends distributed by our subsidiaries in China and other jurisdictions. Distributions from our 
subsidiaries to us may be subject to various local taxes, such as withholding tax. In addition, regulations in China currently permit 
payment of dividends of a Chinese company only out of accumulated distributable after-tax profits as determined in accordance with 
its articles of association and the accounting standards and regulations in China.

B.

Significant Changes

We have not experienced any significant changes since the date of our audited consolidated financial statements included in this 

annual report.

ITEM 9.

A.

THE OFFER AND LISTING

Offer and Listing Details

Our ADSs, each representing one of our Class A ordinary shares, have been listed on the New York Stock Exchange since 
September 20, 2017 under the symbol “BSTI.” Our ticker symbol on the New York Stock Exchange changed from “BSTI” to BEST”
effective at the start of trading on February 19, 2019.

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B.

C.

Not applicable.

Plan of Distribution

Markets

Our ADSs, each representing one of our Class A ordinary shares, have been trading on the New York Stock Exchange since 

September 20, 2017. From September 20, 2017 to February 18, 2019, our ticker symbol on the New York Stock Exchange was 
“BSTI.” Our ticker symbol on the New York Stock Exchange changed from “BSTI” to BEST” effective at the start of trading on 
February 19, 2019.

D.

E.

F.

Not applicable.

Not applicable.

Not applicable.

Selling Shareholders

Dilution

Expenses of the Issue

ITEM 10.

ADDITIONAL INFORMATION

A.

B.

Not applicable.

Share Capital

Memorandum and Articles of Association

We incorporate by reference into this annual report the description of our ninth amended and restated memorandum and articles 

of association contained in our Form F-1 registration statement (File No. 333-218959), as amended, initially filed with the Securities 
and Exchange Commission on June 26, 2017. Our shareholders adopted our ninth amended and restated memorandum and articles of 
association on September 6, 2017.

C.

Material Contracts

In the past three fiscal years, we have not entered into any material contracts other than in the ordinary course of business or 

other than those described elsewhere in this annual report.

D.

Exchange Controls

See “Item 4. Information on the Company—B. Business Overview—Regulatory Matters—Regulations Relating to Foreign 

Exchange.”

E.

Cayman Islands Taxation

Taxation

The Cayman Islands currently levies no taxes on individuals or corporations based upon profits, income, gains or 
appreciation and there is no taxation in the nature of inheritance tax or estate duty. There are no other taxes likely to be material to us 
levied by the Government of the Cayman Islands except for stamp duties which may be applicable on instruments executed in, or after 
execution brought within, the jurisdiction of the Cayman Islands. The Cayman Islands is not a party to any double tax treaties which 
are applicable to any payments made to or by our company. There are no exchange control regulations or currency restrictions in the 
Cayman Islands.

Payments of dividends and capital in respect of our ordinary shares and ADSs will not be subject to taxation in the Cayman 
Islands and no withholding will be required on the payment of dividends or capital to any holder of our ordinary shares or ADSs, nor 
will gains derived from the disposal of our ordinary shares or ADSs be subject to Cayman Islands income or corporation tax. No 
stamp duty is payable in respect of the issue of our ordinary shares or on an instrument of transfer in respect of our ordinary shares.

Pursuant to Section 6 of the Tax Concessions Law (1999 Revision) of the Cayman Islands, we have obtained an undertaking 

from the Governor-in-Council:

(1) that no law which is enacted in the Cayman Islands imposing any tax to be levied on profits or income or gains 

or appreciation shall apply to us or our operations; and

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(2) that the aforesaid tax or any tax in the nature of estate duty or inheritance tax shall not be payable on our shares, 

debentures or other obligations.

The undertaking for us is for a period of twenty years from March 18, 2008.

People’s Republic of China Taxation

In March 2007, the National People’s Congress of China enacted the Enterprise Income Tax Law, which became effective on 

January 1, 2008 and was recently amended on December 29, 2018. The Enterprise Income Tax Law provides that enterprises 
organized under the laws of jurisdictions outside China with their “de facto management bodies” located within China may be 
considered China resident enterprises and therefore subject to Chinese enterprise income tax at the rate of 25% on their worldwide 
income. The Implementing Rules of the Enterprise Income Tax Law further defines the term “de facto management body” as the 
management body that exercises substantial and overall management and control over the business, personnel, accounts and properties 
of an enterprise. In April 2009, the State Administration of Taxation issued a circular, known as SAT Circular 82, which provides 
certain specific criteria for determining whether the “de facto management body” of a PRC-controlled enterprise that is incorporated 
offshore is located in China. Further to SAT Circular 82, in 2011, the State Administration of Taxation issued the Administrative 
Measures for Enterprise Income Tax of Chinese-Controlled Offshore Incorporated Resident Enterprises (Trial), or SAT Bulletin 45, to 
provide more guidance on the implementation of SAT Circular 82.

According to SAT Circular 82, an offshore incorporated enterprise controlled by a PRC enterprise or a PRC enterprise group 

will be considered a PRC tax resident by virtue of having its “de facto management body” in China and will be subject to PRC 
enterprise income tax on its worldwide income only if all of the following conditions are met: (i) the senior management and core 
management departments in charge of its daily operations function have their presence mainly in the PRC; (ii) its financial and human 
resources decisions are subject to determination or approval by persons or bodies in the PRC; (iii) its major assets, accounting books, 
company seals, and minutes and files of its board of directors and shareholders’ meetings are located or kept in the PRC; and (iv) more 
than half of the enterprise’s directors or senior management with voting rights habitually reside in the PRC.

Although SAT Circular 82 and SAT Bulletin 45 only apply to offshore enterprises controlled by PRC enterprises or PRC 
enterprise groups, not those controlled by PRC individuals or foreigners, the determination criteria set forth therein may reflect the 
State Administration of Taxation’s general position on how the “de facto management body” test could be applied in determining the 
tax resident status of offshore enterprises, regardless of whether they are controlled by PRC enterprises, individuals or foreigners.

Although a substantial majority of the members of our management team are located in the PRC, we believe that BEST Inc. 
is not a PRC resident enterprise for PRC tax purposes. BEST Inc. is not controlled by a PRC enterprise or PRC enterprise group and 
we do not believe that BEST Inc. meets all of the conditions above. BEST Inc. is a company incorporated outside the PRC. As a 
holding company, its key assets are its ownership interests in its subsidiaries, which are located outside the PRC. However, the tax 
resident status of an enterprise is subject to determination by the PRC tax authorities and uncertainties remain with respect to the 
interpretation of the term “de facto management body.”

If the PRC tax authorities determine that BEST Inc. is a PRC resident enterprise for enterprise income tax purposes, we may 
be required to withhold a 10% withholding tax from dividends we pay to our shareholders that are non-resident enterprises, including 
the holders of our ADSs. In addition, non-resident enterprise shareholders (including our ADS holders) may be subject to a 10% PRC 
tax on gains realized on the sale or other disposition of ADSs or ordinary shares, if such income is treated as sourced from within the 
PRC. Furthermore, if we are deemed a PRC resident enterprise, dividends payable to our non-PRC individual shareholders (including 
our ADS holders) and any gain realized on the transfer of ADSs or ordinary shares by such shareholders may be subject to PRC tax at 
a rate of 20% unless a reduced rate is available under an applicable tax treaty. It is also unclear whether non-PRC shareholders of 
BEST Inc. would be able to claim the benefits of any tax treaties between their country of tax residence and the PRC in the event that 
BEST Inc. is treated as a PRC resident enterprise.

Material U.S. Federal Income Tax Considerations

The following summary describes the material U.S. federal income tax consequences of the purchase, ownership and 
disposition of our ADSs and ordinary shares as of the date hereof. This summary is only applicable to ADSs and ordinary shares held 
as capital assets by a U.S. Holder (as defined below).

As used herein, the term “U.S. Holder” means a beneficial owner of our ADSs or ordinary shares that is for U.S. federal 

income tax purposes:

(cid:120)                   an individual citizen or resident of the U.S.;

(cid:120)                   a corporation (or other entity treated as a corporation for U.S. federal income tax purposes) created or organized 

in or under the laws of the U.S., any state thereof or the District of Columbia;

(cid:120)                   an estate the income of which is subject to U.S. federal income taxation regardless of its source; or

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(cid:120)                   a trust if it (i) is subject to the primary supervision of a court within the U.S. and one or more U.S. persons have 
the authority to control all substantial decisions of the trust or (ii) has a valid election in effect under applicable U.S. 
Treasury regulations to be treated as a U.S. person.

The discussion below is based upon the provisions of the Internal Revenue Code of 1986, as amended, or the Code, and 

regulations, rulings and judicial decisions thereunder as of the date hereof, and such authorities may be replaced, revoked or modified 
so as to result in U.S. federal income tax consequences different from those discussed below. In addition, this summary is based, in 
part, upon representations made by the depositary to us and assumes that the deposit agreement, and all other related agreements, will 
be performed in accordance with their terms.

This summary does not represent a detailed description of the U.S. federal income tax consequences applicable to you if you 

are subject to special treatment under the U.S. federal income tax laws, including if you are:

(cid:120)                   a U.S. expatriate or certain former citizens or long-term residents of the U.S.;

(cid:120)                   a broker or dealer in securities or currencies;

(cid:120)                   a financial institution;

(cid:120)                   a regulated investment company;

(cid:120)                   a real estate investment trust;

(cid:120)                   an insurance company;

(cid:120)                   a tax-exempt organization or governmental organization;

(cid:120)                   a person holding our ADSs or ordinary shares as part of a hedging, integrated or conversion transaction, a 

constructive sale or a straddle;

(cid:120)                   a trader in securities that has elected the mark-to-market method of accounting for your securities;

(cid:120)                   a person liable for alternative minimum tax;

(cid:120)                   a person who acquired the ADSs or ordinary shares pursuant to the exercise of any employee share option or 

otherwise as compensation;

(cid:120)                   a person who owns or is deemed to own 10% or more of our voting stock;

(cid:120)                   a partnership or other pass-through entity for U.S. federal income tax purposes;

(cid:120)                   a person required to accelerate the recognition of any item of gross income with respect to our ADSs or ordinary 

shares as a result of such income being recognized on an applicable financial statement; or

(cid:120)                   a person whose “functional currency” is not the U.S. dollar.

If a partnership (or other entity treated as a partnership for U.S. federal income tax purposes) holds our ADSs or ordinary 

shares, the tax treatment of a partner will generally depend upon the status of the partner and the activities of the partnership. If you 
are a partner of a partnership holding our ADSs or ordinary shares, you should consult your tax advisors.

This summary does not contain a detailed description of all the U.S. federal income tax consequences to you in light of 

your particular circumstances and does not address the Medicare tax on net investment income or the effects of any state, 
local or non-U.S. tax laws. If you are considering the purchase, ownership or disposition of our ADSs or ordinary shares, you 
should consult your own tax advisors concerning the U.S. federal income tax consequences to you in light of your particular 
situation as well as any consequences arising under the laws of any other taxing jurisdiction.

ADSs

If you hold ADSs, for U.S. federal income tax purposes, you generally will be treated as the owner of the underlying ordinary 

shares that are represented by such ADSs. Accordingly, deposits or withdrawals of ordinary shares for ADSs will not be subject to 
U.S. federal income tax.

Taxation of Dividends

Subject to the discussion under “—Passive Foreign Investment Company” below, the gross amount of any distributions on 

the ADSs or ordinary shares (including any amounts withheld to reflect Chinese withholding taxes) will be taxable as dividends, to the 
extent paid out of our current or accumulated earnings and profits, as determined under U.S. federal income tax principles. To the 
extent that the amount of any distribution exceeds our current and accumulated earnings and profits, as determined under U.S. federal 
income tax principles, the distribution ordinarily would be treated, first, as a tax-free return of capital, causing a reduction in the 
adjusted basis of the ADSs or ordinary shares (thereby increasing the amount of gain, or decreasing the amount of loss, to be 
recognized by you on a subsequent disposition of the ADSs or ordinary shares), and, second, the balance in excess of adjusted basis 
generally would be taxed as capital gain recognized on a sale or exchange. However, we do not expect to determine our earnings and 
profits in accordance with U.S. federal income tax principles. Therefore, you should expect that distributions will generally be 
reported to the Internal Revenue Service, or IRS, and taxed to you as dividends (as discussed above), even if they might ordinarily be 
treated as a tax-free return of capital or as capital gain.

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Any dividends that you receive (including withheld taxes) will be includable in your gross income as ordinary income on the 

day actually or constructively received by you, in the case of the ordinary shares, or by the depositary, in the case of ADSs. Such 
dividends will not be eligible for the dividends received deduction allowed to corporations under the Code.

With respect to non-corporate U.S. Holders, certain dividends received from a qualified foreign corporation may be subject to 

reduced rates of taxation. A foreign corporation is treated as a qualified foreign corporation with respect to dividends received from 
that corporation on ordinary shares (or ADSs backed by such shares) that are readily tradable on an established securities market in the 
U.S. U.S. Treasury Department guidance indicates that our ADSs (which are listed on the New York Stock Exchange), but not our 
common shares, are readily tradable on an established securities market in the U.S. Thus, subject to the discussion under “—Passive 
Foreign Investment Company” below, we believe that dividends we pay on our ADSs will meet the conditions required for the 
reduced tax rate. Since we do not expect that our ordinary shares will be listed on an established securities market, we do not believe 
that dividends that we pay on our ordinary shares that are not represented by ADSs will meet the conditions required for these reduced 
tax rates. There also can be no assurance that our ADSs will continue to be readily tradable on an established securities market in later 
years. Consequently, there can be no assurance that dividends paid on our ADSs will continue to be afforded the reduced tax rates. A 
qualified foreign corporation also includes a foreign corporation that is eligible for the benefits of certain income tax treaties with the 
U.S. In the event that we are deemed to be a China resident enterprise under the Chinese tax law (see “—People’s Republic of China 
Taxation” above), we may be eligible for the benefits of the income tax treaty between the U.S. and China, or the Treaty. In that case, 
dividends we pay on our ordinary shares would be eligible for the reduced rates of taxation whether or not the shares are readily 
tradable on an established securities market in the U.S., and whether or not the shares are represented by ADSs. Non-corporate U.S. 
Holders that do not meet a minimum holding period requirement during which they are not protected from the risk of loss or that elect 
to treat the dividend income as “investment income” pursuant to Section 163(d)(4) of the Code will not be eligible for the reduced 
rates of taxation regardless of our status as a qualified foreign corporation. In addition, the rate reduction will not apply to dividends if 
the recipient of a dividend is obligated to make related payments with respect to positions in substantially similar or related property. 
This disallowance applies even if the minimum holding period has been met. You should consult your own tax advisors regarding the 
application of these rules given your particular circumstances.

Non-corporate U.S. Holders will not be eligible for reduced rates of taxation on any dividends received from us if we are a 
passive foreign investment company, or PFIC, in the taxable year in which such dividends are paid or in the preceding taxable year 
(see “—Passive Foreign Investment Company” below).

In the event that we are deemed to be a Chinese resident enterprise under the Chinese tax law, you may be subject to Chinese 

withholding taxes on dividends paid to you with respect to the ADSs or ordinary shares. See “—People’s Republic of China 
Taxation.” In that case, subject to certain conditions and limitations (including a minimum holding period requirement), Chinese 
withholding taxes on dividends may be treated as foreign taxes eligible for credit against your U.S. federal income tax liability. For 
purposes of calculating the foreign tax credit, dividends paid on the ADSs or ordinary shares will be treated as foreign-source income 
and will generally constitute passive category income. The rules governing the foreign tax credit are complex. You are urged to 
consult your tax advisor regarding the availability of the foreign tax credit under your particular circumstances.

Passive Foreign Investment Company

Based on the past and projected composition of our income and assets, and the valuation of our assets, including goodwill, 

we do not believe we were a PFIC for our taxable year ended December 31, 2018 or in future taxable years, although there can be no 
assurance in this regard, since the determination of our PFIC status cannot be made until the end of a taxable year and depends 
significantly on the composition of our assets and income throughout the year.

In general, we will be a PFIC for any taxable year in which:

(cid:120)                   at least 75% of our gross income is passive income, or

(cid:120)                   at least 50% of the value (based on a quarterly average) of our assets is attributable to assets that produce or are 

held for the production of passive income.

For this purpose, passive income generally includes dividends, interest, royalties and rents (other than royalties and rents 
derived in the active conduct of a trade or business and not derived from a related person), as well as gains from the sale of assets 
(such as stock) that produce passive income, foreign currency gains, and certain other categories of income. If we own at least 25% 
(by value) of the stock of another corporation, we will be treated, for purposes of determining whether we are a PFIC, as owning our 
proportionate share of the other corporation’s assets and receiving our proportionate share of the other corporation’s income. 
However, it is not entirely clear how the contractual arrangements between us and our VIE will be treated for purposes of the PFIC 
rules. For U.S. federal income tax purposes, we consider ourselves to own the stock of our VIE. If it is determined, contrary to our 
view, that we do not own the stock of our VIE for U.S. federal income tax purposes (for instance, because the relevant Chinese 
authorities do not respect these arrangements), that would alter the composition of our income and assets for purposes of testing our 
PFIC status, and may cause us to be treated as a PFIC.

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The determination of whether we are a PFIC is made annually. Accordingly, it is possible that we may become a PFIC in the 
current or any future taxable year due to changes in our asset or income composition. Because we have valued our goodwill based on 
the market value of our ADSs, a decrease in the price of our ADSs may also result in our becoming a PFIC. If we are a PFIC for any 
taxable year during which you hold our ADSs or common shares, you will be subject to special tax rules discussed below.

If we are a PFIC for any taxable year during which you hold our ADSs or ordinary shares and you do not make a timely 

mark-to-market election, as described below, you will be subject to special tax rules with respect to any “excess distribution” received 
and any gain realized from a sale or other disposition, including a pledge, of ADSs or ordinary shares. Distributions received in a 
taxable year that are greater than 125% of the average annual distributions received during the shorter of the three preceding taxable 
years or your holding period for the ADSs or ordinary shares will be treated as excess distributions. Under these special tax rules:

(cid:120)

(cid:120)

(cid:120)

        the excess distribution or gain will be allocated ratably over your holding period for the ADSs or ordinary shares,

        the amount allocated to the current taxable year, and any taxable year prior to the first taxable year in which we 
were a PFIC, will be treated as ordinary income, and

        the amount allocated to each other year will be subject to tax at the highest tax rate in effect for that year and the 
interest charge generally applicable to underpayments of tax will be imposed on the resulting tax attributable to each 
such year.

The tax liability for amounts allocated to taxable years prior to the year of disposition or excess distribution cannot be offset 
by any net operating losses for such years, and gains (but not losses) realized on the sale or other disposition of the ADSs or ordinary 
shares cannot be treated as capital, even if you hold the ADSs or ordinary shares as capital assets.

Although the determination of whether we are a PFIC is made annually, if we are a PFIC for any taxable year in which you 

hold our ADSs or ordinary shares, you will generally be subject to the special tax rules described above for that year and for each 
subsequent year in which you hold the ADSs or ordinary shares (even if we do not qualify as a PFIC in any subsequent years). 
However, if we cease to be a PFIC, you can avoid the continuing impact of the PFIC rules by making a special election to recognize 
gain as if your ADSs or ordinary shares had been sold on the last day of the last taxable year during which we were a PFIC. You are 
urged to consult your own tax advisor about this election.

In certain circumstances, in lieu of being subject to the special tax rules discussed above, you may make a mark-to-market 

election with respect to your ADSs or ordinary shares provided such ADSs or ordinary shares are treated as “marketable stock.” The 
ADSs or ordinary shares generally will be treated as marketable stock if the ADSs or ordinary shares are “regularly traded” on a 
“qualified exchange or other market” (within the meaning of the applicable Treasury regulations). Under current law, the mark-to-
market election may be available to holders of ADSs because the ADSs are listed on the New York Stock Exchange, which constitutes 
a qualified exchange, although there can be no assurance that the ADSs will be “regularly traded” for purposes of the mark-to-market 
election. It should also be noted that only the ADSs and not the ordinary shares are listed on the New York Stock Exchange. 
Consequently, if you are a holder of ordinary shares that are not represented by ADSs, you generally will not be eligible to make a 
mark-to-market election.

If you make an effective mark-to-market election, for each taxable year that we are a PFIC, you will include as ordinary 

income the excess of the fair market value of your ADSs or ordinary shares at the end of the year over your adjusted basis in the ADSs 
or ordinary shares. You will be entitled to deduct as an ordinary loss in each such year the excess of your adjusted basis in the ADSs 
or ordinary shares over their fair market value at the end of the year, but only to the extent of the net amount previously included in 
income as a result of the mark-to-market election. If you make an effective mark-to-market election, any gain you recognize upon the 
sale or other disposition of your ADSs or ordinary shares in a year that we are a PFIC will be treated as ordinary income and any loss 
will be treated as ordinary loss, but only to the extent of the net amount previously included in income as a result of the mark-to-
market election. If you make a mark-to-market election, any distributions we make would generally be subject to the rules discussed 
above under “—Taxation of Dividends” except the lower rate applicable to qualified dividend income would not apply.

Your adjusted basis in the ADSs or ordinary shares will be increased by the amount of any income inclusion and decreased 

by the amount of any deductions under the mark-to-market rules. If you make a mark-to-market election it will be effective for the 
taxable year for which the election is made and all subsequent taxable years unless the ADSs or ordinary shares are no longer 
regularly traded on a qualified exchange or other market, or the IRS consents to the revocation of the election. Because a mark-to-
market election cannot be made for equity interests in any lower-tier PFICs that we own, you may continue to be subject to the PFIC 
rules with respect to your indirect interest in any investments held by us that are treated as an equity interest in a PFIC for U.S. federal 
income tax purposes. You are urged to consult your tax advisor about the availability of the mark-to-market election, and whether 
making the election would be advisable in your particular circumstances.

A different election, known as the “qualified electing fund” or “QEF” election under Section 1295 of the Code is generally 
available to holders of PFIC stock, but requires that the corporation provide the holders with a “PFIC Annual Information Statement”
containing certain information necessary for the election, including the holder’s pro rata share of the corporation’s earnings and profits 
and net capital gains for each taxable year, computed according to U.S. federal income tax principles. We do not intend, however, to 
determine our earnings and profits or net capital gain under U.S. federal income tax principles, nor do we intend to provide U.S. 
Holders with a PFIC Annual Information Statement. Therefore, you should not expect to be eligible to make this election.

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If we are a PFIC for any taxable year during which you hold our ADSs or ordinary shares and any of our non-U.S. 
subsidiaries is also a PFIC, you will be treated as owning a proportionate amount (by value) of the shares of the lower-tier PFIC for 
purposes of the application of these rules. You are urged to consult your tax advisors about the application of the PFIC rules to any of 
our subsidiaries.

You will generally be required to file IRS Form 8621 if you hold our ADSs or ordinary shares in any year in which we are 

classified as a PFIC. You are urged to consult your tax advisors concerning the U.S. federal income tax consequences of holding 
ADSs or ordinary shares if we are considered a PFIC in any taxable year.

Taxation of Capital Gains

For U.S. federal income tax purposes, you will recognize taxable gain or loss on any sale or exchange of ADSs or ordinary 
shares in an amount equal to the difference between the amount realized for the ADSs or ordinary shares and your adjusted basis in 
the ADSs or ordinary shares. Subject to the discussion under “—Passive Foreign Investment Company” above, such gain or loss will 
generally be capital gain or loss and will generally be long-term capital gain or loss if you have held the ADSs or ordinary shares for 
more than one year. Long-term capital gains of non-corporate U.S. Holders (including individuals) are eligible for reduced rates of 
taxation. The deductibility of capital losses is subject to limitations. Any gain or loss recognized by you will generally be treated as 
U.S. source gain or loss for foreign tax credit limitation purposes. However, if we are treated as a Chinese resident enterprise for 
Chinese tax purposes and Chinese tax is imposed on any gain, and if you are eligible for the benefits of the Treaty, you may elect to 
treat such gain as China source gain. If you are not eligible for the benefits of the Treaty or you fail to make the election to treat any 
gain as China source, then you may not be able to use the foreign tax credit arising from any Chinese tax imposed on the disposition of 
our ADSs or ordinary shares unless such credit can be applied (subject to applicable limitations) against U.S. federal income tax due 
on other income derived from foreign sources in the same income category (generally, the passive category). You are urged to consult 
your tax advisors regarding the tax consequences if any Chinese tax is imposed on gain on a disposition of our ordinary shares or 
ADSs, including the availability of the foreign tax credit and the election to treat any gain as China source, under your particular 
circumstances.

Information Reporting and Backup Withholding

In general, information reporting will apply to dividends in respect of our ADSs or ordinary shares and the proceeds from the 

sale, exchange or other disposition of our ADSs or ordinary shares that are paid to you within the U.S. (and in certain cases, outside 
the U.S.), unless you are an exempt recipient such as a corporation. A backup withholding tax may apply to such payments if you fail 
to provide a taxpayer identification number or certification of exempt status or fail to report in full dividend and interest income. U.S. 
Holders that are required to establish their exempt status generally must provide such certification on U.S. Internal Revenue Service 
Form W-9. U.S. Holders should consult their tax advisors regarding the application of the U.S. information reporting and backup 
withholding rules.

Backup withholding is not an additional tax and any amounts withheld under the backup withholding rules will be allowed as 
a refund or a credit against your U.S. federal income tax liability provided the required information is furnished to the IRS in a timely 
manner.

F.

G.

H.

Not applicable.

Not applicable.

Dividends and Paying Agents

Statement by Experts

Documents on Display

We have filed this annual report on Form 20-F, including exhibits, with the SEC. As allowed by the SEC, in Item 19 of this 
annual report, we incorporate by reference certain information we filed with the SEC. This means that we can disclose important 
information to you by referring you to another document filed separately with the SEC. The information incorporated by reference is 
considered to be part of this annual report.

You may read and copy this annual report, including the exhibits incorporated by reference in this annual report, at the SEC’s 
Public Reference Room at 100 F Street, N.E., Washington, D.C. 20549 and at the SEC’s regional offices in New York, New York, 
and Chicago, Illinois. You can also request copies of this annual report, including the exhibits incorporated by reference in this annual 
report, upon payment of a duplicating fee, by writing to the SEC’s Public Reference Room for information.

The SEC also maintains a website that contains reports, proxy statements and other information about issuers, such as us, who 

file electronically with the SEC. The address of that website is http://www.sec.gov. The information on that website is not a part of 
this annual report.

I.

Subsidiary Information

Not applicable.

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ITEM 11.

RISK

Interest Rate Risk

QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET 

Our exposure to interest rate risk primarily relates to interest expenses incurred in respect of bank borrowings, capital lease 

obligations and interest income generated by excess cash, which is mostly held in interest-bearing bank deposits. We have not 
significantly used derivative financial instruments in our investment portfolio. Interest earning instruments and interest-bearing 
obligations carry a degree of interest rate risk. We have not been exposed to, nor do we anticipate being exposed to, material risks due 
to changes in market interest rates. However, our future interest income and interest expenses may fluctuate due to changes in market 
interest rates.

Foreign Exchange Risk

Substantially all of our revenue and expenses are denominated in Renminbi. We do not believe that we currently have any 

significant direct foreign exchange risk and have not used any derivative financial instruments to hedge exposure to such risk. 
Although in general our exposure to foreign exchange risks should be limited, the value of your investment in our ADSs will be 
affected by the exchange rate between the U.S. dollar and the Renminbi because the value of our business is effectively denominated 
in Renminbi, while our ADSs will be traded in U.S. dollars.

The conversion of Renminbi into foreign currencies, including U.S. dollars, is based on rates set by the PBOC. The Chinese 
government allowed the Renminbi to appreciate by more than 20% against the U.S. dollar between July 2005 and July 2008. Between 
July 2008 and June 2010, the exchange rate between the Renminbi and the U.S. dollar had been stable and traded within a narrow 
band. Since June 2010, the Chinese government has allowed the Renminbi to appreciate slowly against the U.S. dollar, though there 
have been periods when the Renminbi has depreciated against the U.S. dollar. In particular, on August 11, 2015, the PBOC allowed 
the Renminbi to depreciate by approximately 2% against the U.S. dollar. It is difficult to predict how long the current situation may 
last and when and how the relationship between the Renminbi and the U.S. dollar may change again.

We have historically incurred short-term borrowings in Renminbi to fund our working capital requirements in the PRC while 

holding significant U.S. dollar balances. To the extent that we need to convert U.S. dollars into Renminbi for our operations, 
appreciation of the Renminbi against the U.S. dollar would have an adverse effect on the Renminbi amount we receive from the 
conversion. Conversely, if we decide to convert Renminbi into U.S. dollars for the purpose of making payments for dividends on our 
ordinary shares or ADSs or for other business purposes, appreciation of the U.S. dollar against the Renminbi would have a negative 
effect on the U.S. dollar amounts available to us.

Inflation

Since our inception, inflation in China has not materially affected our results of operations. According to the National Bureau 
of Statistics of China, the year-over-year percent changes in the consumer price index were increases of 2.0%, 1.6% and 2.1% in 2016, 
2017 and 2018, respectively. Although we have not been materially affected by inflation in the past, we may be affected if China 
experiences higher rates of inflation in the future.

Commodity Price Risk

Our exposure to commodity price risk primarily relates to the fuel price in connection with our transportation network. The 

price and availability of fuel are subject to fluctuations due to changes in the level of global oil production, seasonality, weather, 
global politics and other factors. Historically, fluctuations in the price of fuel, especially gasoline, have been the commodity with the 
greatest impact on our results of operations. Despite the recent decline in fuel prices, there is a risk that fuel prices could rise in future 
periods. In the event of significant fuel price rise, our transportation expenses may rise and our gross income may decrease if we are 
unable to adopt any effective cost control-measures or pass on the incremental costs to our customers in the form of service 
surcharges.

We are also exposed to a lesser degree to the price of paper used in packing of the parcels and other goods we ship and the 

price of electricity that powers our technology and that is used in our facilities.

ITEM 12.

DESCRIPTION OF SECURITIES OTHER THAN EQUITY SECURITIES

A.

B.

C.

Not applicable.

Not applicable.

Not applicable.

Debt Securities

Warrants and Rights

Other Securities

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D.

American Depositary Shares

In September 2017, we appointed Citibank, N.A., or Citibank, as the depositary bank for our ADR program. We entered into a 

deposit agreement with Citibank, as depositary, and all holders from time to time of our ADRs on September 22, 2017.

Fees and Charges

As an ADS holder, you will be required to pay the following fees under the terms of the deposit agreement:

Service

Fees

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

Issuance of ADSs (e.g.,  an issuance of ADS upon 
a deposit of Class A ordinary shares, upon a 
change in the ADS(s)-to-Class A ordinary share
(s) ratio, or for any other reason), excluding ADS 
issuances as a result of distributions of Class A 
ordinary shares

Cancellation of ADSs (e.g., a cancellation of ADSs 
for delivery of deposited property, upon a change 
in the ADS(s)-to-Class A ordinary share(s) ratio, or 
for any other reason)

Distribution of cash dividends or other cash 
distributions (e.g., upon a sale of rights and other 
entitlements)

Distribution of ADSs pursuant to (i) stock 
dividends or other free stock distributions, or 
(ii) exercise of rights to purchase additional ADSs

Up to U.S. 5¢ per ADS issued

Up to U.S. 5¢ per ADS cancelled

Up to U.S. 5¢ per ADS held

Up to U.S. 5¢ per ADS held

Distribution of securities other than ADSs or rights 
to purchase additional ADSs (e.g., upon a spin-off)

Up to U.S. 5¢ per ADS held

ADS Services

Up to U.S. 5¢ per ADS held on the applicable record date
(s) established by the depositary bank

As an ADS holder you will also be responsible to pay certain charges such as:

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

(cid:120)

taxes (including applicable interest and penalties) and other governmental charges;

the registration fees as may from time to time be in effect for the registration of Class A ordinary shares on the 
share register and applicable to transfers of Class A ordinary shares to or from the name of the custodian, the depositary 
bank or any nominees upon the making of deposits and withdrawals, respectively;

certain cable, telex and facsimile transmission and delivery expenses;

the expenses and charges incurred by the depositary bank in the conversion of foreign currency;

the fees and expenses incurred by the depositary bank in connection with compliance with exchange control 

regulations and other regulatory requirements applicable to Class A ordinary shares, ADSs and ADRs; and

the fees and expenses incurred by the depositary bank, the custodian, or any nominee in connection with the 

servicing or delivery of deposited property.

ADS fees and charges payable upon (i) the issuance of ADSs, and (ii) the cancellation of ADSs are charged to the person to 

whom the ADSs are issued (in the case of ADS issuances) and to the person whose ADSs are cancelled (in the case of ADS 
cancellations). In the case of ADSs issued by the depositary bank into DTC, the ADS issuance and cancellation fees and charges may 
be deducted from distributions made through DTC, and may be charged to the DTC participant(s) receiving the ADSs being issued or 
the DTC participant(s) holding the ADSs being cancelled, as the case may be, on behalf of the beneficial owner(s) and will be charged 
by the DTC participant(s) to the account of the applicable beneficial owner(s) in accordance with the procedures and practices of the 
DTC participants as in effect at the time. ADS fees and charges in respect of distributions and the ADS service fee are charged to the 
holders as of the applicable ADS record date. In the case of distributions of cash, the amount of the applicable ADS fees and charges 
is deducted from the funds being distributed. In the case of (i) distributions other than cash and (ii) the ADS service fee, holders as of 
the ADS record date will be invoiced for the amount of the ADS fees and charges and such ADS fees and charges may be deducted 
from distributions made to holders of ADSs. For ADSs held through DTC, the ADS fees and charges for distributions other than cash 
and the ADS service fee may be deducted from distributions made through DTC, and may be charged to the DTC participants in 
accordance with the procedures and practices prescribed by DTC and the DTC participants in turn charge the amount of such ADS 
fees and charges to the beneficial owners for whom they hold ADSs.

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In the event of refusal to pay the depositary bank fees, the depositary bank may, under the terms of the deposit agreement, 

refuse the requested service until payment is received or may set off the amount of the depositary bank fees from any distribution to be 
made to the ADS holder. Certain of the depositary fees and charges (such as the ADS services fee) may become payable shortly after 
the closing of the ADS offering. Note that the fees and charges you may be required to pay may vary over time and may be changed 
by us and by the depositary bank. You will receive prior notice of such changes. The depositary bank may reimburse us for certain 
expenses incurred by us in respect of the ADR program, by making available a portion of the ADS fees charged in respect of the ADR 
program or otherwise, upon such terms and conditions as we and the depositary bank agree from time to time.

Payments by Depositary

In 2018, we received total payments of approximately US$0.4 million from Citibank, the depositary bank for our ADR program 

for reimbursement of investor relations expenses and other program-related expenses, after deduction of applicable U.S. taxes.

ITEM  13.

None.

ITEM  14.

A.

PART II

DEFAULTS, DIVIDEND ARREARAGES AND DELINQUENCIES

MATERIAL MODIFICATIONS TO THE RIGHTS OF SECURITY HOLDERS 

AND USE OF PROCEEDS

Modifications of Rights

See “Item 10. Additional Information—B. Memorandum and Articles of Association” for a description of the rights of securities 

holders, which remain unchanged.

E.

Use of Proceeds

The following “Use of Proceeds” information relates to the registration statement on Form F-1, as amended (File No. 333-
218959) in relation to our initial public offering, which was declared effective by the SEC on September 19, 2017. In September 2017, 
we completed our initial public offering in which we issued and sold an aggregate of 49,750,000 ADSs, representing 49,750,000 
Class A ordinary shares, resulting in net proceeds to us of approximately US$472.2 million. Citigroup Global Markets Inc., Credit 
Suisse Securities (USA) LLC, Goldman Sachs (Asia) L.L.C., J.P. Morgan Securities LLC and Deutsche Bank Securities Inc. were the 
representatives of the underwriters for our initial public offering.

For the period from September 19, 2017, the date that the F-1 Registration Statement was declared effective by the SEC, to 
December 31, 2018, we used approximately US$253.6 million of the net proceeds from our initial public offering to expand and 
optimize our express, freight and supply chain service network as well as to purchase vehicles for the direct financial leasing service 
we provided to our ecosystem participants. We still intend to use the remainder of the proceeds from our initial public offering, as 
disclosed in our registration statements on Form F-1, for (i) continued investments in our technology infrastructure and development 
of additional services and solutions, (ii) further expansion of our integrated logistics and supply chain service network and BEST 
Store  network, and (iii) general corporate purposes, including the acquisition of, or investment in, technologies, solutions or 
businesses that complement our existing business, although we have no present commitments or agreements to enter into any 
acquisitions or investments.

+

ITEM 15.

CONTROLS AND PROCEDURES

Disclosure Controls and Procedures

We maintain disclosure controls and procedures designed to provide reasonable assurance that information required to be 

disclosed in reports filed under the Exchange Act is recorded, processed, summarized and reported within the specified time periods 
and accumulated and communicated to our management, including our principal executive officer and principal accounting officer, as 
appropriate, to allow timely decisions regarding required disclosure.

Our management, under the supervision and with the participation of our principal executive officer and our principal 

accounting officer, evaluated the effectiveness of our disclosure controls and procedures, as defined in Rules 13a-15(e) or 15d-15
(e) promulgated under the Exchange Act, as of December 31, 2018. Based on that evaluation, our principal executive officer and 
principal accounting officer have concluded that our disclosure controls and procedures are effective in ensuring that material 
information required to be disclosed in this annual report is recorded, processed, summarized and reported to them for assessment, and 
required disclosure is made within the time period specified in the rules and forms of the Commission.

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Management’s Annual Report on Internal Control over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial reporting as defined 

in Rules 13a-15(f) and 15d-15(f) under the Exchange Act. As required by Rule 13a-15(c) of the Exchange Act, our management 
conducted an evaluation of our company’s internal control over financial reporting as of December 31, 2018 based on the framework 
in Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway 
Commission. Based on this evaluation, our management concluded that our internal control over financial reporting was effective as 
of December 31, 2018.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, 
projections of any evaluation of effectiveness of our internal control over financial reporting to future periods are subject to the risks 
that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or 
procedures may deteriorate.

Our independent registered public accounting firm, Ernst & Young Hua Ming LLP, has audited the effectiveness of our 
internal control over financial reporting as of December 31, 2018, as stated in its report, which appears on page F-3 of this annual 
report.

Changes in Internal Control over Financial Reporting

There were no changes in our internal controls over financial reporting that occurred during the period covered by this annual 

report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

ITEM 16A.

AUDIT COMMITTEE FINANCIAL EXPERT

Our Board of Directors has determined that each of Ms. Quan Hao and Mr. Mark Qiu, who is an independent director, qualifies 

as an audit committee financial expert as defined in Item 16A of the instruction to Form 20-F.

ITEM 16B.

CODE OF ETHICS

We have adopted a code of business conduct and ethics which applies to our directors, employees, advisors and officers, 
including our Chief Executive Officer and Chief Accounting Officer. No changes have been made to the code of business conduct and 
ethics since its adoption and no waivers have been granted therefrom to our directors or employees. We have filed our code of 
business conduct as an exhibit to our F-1 registration statement (File No. 333-218959), as amended, initially filed with the Securities 
and Exchange Commission on June 26, 2017, and a copy is available to any shareholder upon request. This code of business conduct 
and ethics is also available on our website at ir.best-inc.com.

ITEM 16C.

PRINCIPAL ACCOUNTANT FEES AND SERVICES

The following table sets forth the aggregate fees by categories specified below in connection with certain professional services 

rendered by Ernst & Young Hua Ming LLP, for the years indicated.

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Audit Fees

(1)

For the Years Ended
December 31,

2018
2017
(In thousands of US dollars)

1,540

1,599

(1)

“Audit Fees” represents the aggregate fees billed for each of the fiscal years listed for professional services rendered by our 
principal auditors for the audit of our annual financial statements and assistance with and review of documents filed with the SEC 
and other statutory and regulatory filings.

Pre-Approval Policies and Procedures

Our audit committee is responsible for the oversight of our independent accountants’ work. The policy of our audit committee is 

to pre-approve all audit and non-audit services provided by Ernst & Young Hua Ming LLP, including audit services as described 
above, other than those for de minimis services which are approved by the audit committee prior to the completion of the audit.

COMMITTEES

PURCHASERS

ITEM 16D.

None.

ITEM 16E.

None.

ITEM 16F.

Not applicable.

EXEMPTIONS FROM THE LISTING STANDARDS FOR AUDIT 

PURCHASES OF EQUITY SECURITIES BY THE ISSUER AND AFFILIATED 

CHANGE IN REGISTRANT’S CERTIFYING ACCOUNTANT

ITEM 16G.

CORPORATE GOVERNANCE

We are a “foreign private issuer” (as such term is defined in Rule 3b-4 under the Exchange Act), and our ADSs, each 
representing one Class A ordinary share, are listed on the New York Stock Exchange. Under Section 303A of the New York Stock 
Exchange Listed Company Manual, New York Stock Exchange listed companies that are foreign private issuers are permitted to 
follow home country practice in lieu of the corporate governance provisions specified by the New York Stock Exchange with limited 
exceptions. The following summarizes some significant ways in which our corporate governance practices differ from those followed 
by domestic companies under the listing standards of the New York Stock Exchange.

(cid:120)

(cid:120)

In respect of independent directors on our board of directors: As our home country practice does not require a majority of 
our board of directors to be independent, only three of our seven directors are independent.

In respect of the oversight of our executive officer compensation and director nominations matters: As our home country 
practice does not require independent director oversight of executive officer compensation and director nomination 
matters, our compensation and corporate governance and nominating committees are not comprised solely of independent 
directors.

ITEM 16H.

MINE SAFETY DISCLOSURE

Not applicable.

PART III

ITEM 17.

FINANCIAL STATEMENTS

The Registrant has elected to provide the financial statements and related information specified in Item 18.

ITEM 18.

FINANCIAL STATEMENTS

The consolidated financial statements of BEST Inc. are included at the end of this annual report.

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ITEM 19.

Exhibit
Number

EXHIBITS

Description of Exhibits

1.1

2.1

2.2

2.3

4.1

4.2

4.3

4.4

4.5

4.6

4.7

4.8

Ninth Amended and Restated Memorandum and Articles of Association of the Registrant (incorporated by reference 
to Exhibit 3.2 to our Registration Statement on Form F-1 (File No. 333-218959), initially filed with the Securities 
and Exchange Commission on June 26, 2017).

Registrant’s Form of American Depositary Receipt evidencing American Depositary Shares (incorporated by 
reference to Exhibit (a) to our Registration Statement on Form F-6 (File No. 333-220361) filed with the Securities 
and Exchange Commission on September 6, 2017 with respect to American depositary shares representing our 
Class A ordinary shares).

Registrant’s Specimen of Ordinary Share Certificate (incorporated by reference Exhibit 4.1 to our Registration 
Statement on Form F-1 (File No. 333-218959), initially filed with the Securities and Exchange Commission on 
June 26, 2017).

Form of Deposit Agreement between the Registrant and Citibank, N.A., as depositary (incorporated by reference to 
Exhibit (a) to our Registration Statement on Form F-6 (File No. 333-220361) filed with the Securities and Exchange 
Commission on September 6, 2017 with respect to American depositary shares representing our Class A ordinary 
shares).

Seventh Amended and Restated Shareholders Agreement among the Registrant, its then shareholders, subsidiaries 
and variable interest entity, dated April 5, 2016 (incorporated by reference to Exhibit 4.4 to our Registration 
Statement on Form F-1 (File No. 333-218959), initially filed with the Securities and Exchange Commission on 
June 26, 2017).

Amendment No. 1 to Seventh Shareholders Agreement, as adopted by shareholder resolutions on September 6, 2017 
(incorporated by reference to Exhibit 4.5 to our Registration Statement on Form F-1 (File No. 333-218959), initially 
filed with the Securities and Exchange Commission on June 26, 2017).

Loan Agreement between Zhejiang BEST Technology Co., Ltd., Wei Chen and Lili He, dated October 12, 2011 
(English Translation) (incorporated by reference to Exhibit 10.1 to our Registration Statement on Form F-1 (File 
No. 333-218959), initially filed with the Securities and Exchange Commission on June 26, 2017).

Loan Agreement between Zhejiang BEST Technology Co., Ltd. and Hangzhou Ali Venture Capital Co., Ltd., dated 
February 15, 2015 (English Translation) (incorporated by reference to Exhibit 10.2 to our Registration Statement on 
Form F-1 (File No. 333-218959), initially filed with the Securities and Exchange Commission on June 26, 2017).

Amended and Restated Exclusive Technical Services Agreement between Hangzhou BEST Network Technologies 
Co., Ltd. and Zhejiang BEST Technology Co., Ltd., dated June 21, 2017 (English Translation) (incorporated by 
reference to Exhibit 10.3 to our Registration Statement on Form F-1 (File No. 333-218959), initially filed with the 
Securities and Exchange Commission on June 26, 2017).

Amended and Restated Equity Pledge Agreement concerning Hangzhou BEST Network Technologies Co., Ltd., 
among Wei Chen, Lili He, Hangzhou Ali Venture Capital Co., Ltd., Zhejiang BEST Technology Co., Ltd. and 
Hangzhou BEST Network Technologies Co., Ltd., dated June 21, 2017 (English Translation) (incorporated by 
reference to Exhibit 10.4 to our Registration Statement on Form F-1 (File No. 333-218959), initially filed with the 
Securities and Exchange Commission on June 26, 2017).

Amended and Restated Shareholders’ Voting Rights Proxy Agreement concerning Hangzhou BEST Network 
Technologies Co., Ltd., among Wei Chen, Lili He, Hangzhou Ali Venture Capital Co., Ltd., BEST Logistics 
Technologies Limited, Zhejiang BEST Technology Co., Ltd. and Hangzhou BEST Network Technologies Co., Ltd., 
dated June 21, 2017 (English Translation) (incorporated by reference to Exhibit 10.5 to our Registration Statement 
on Form F-1 (File No. 333-218959), initially filed with the Securities and Exchange Commission on June 26, 2017).

Amended and Restated Exclusive Call Option Agreement concerning Hangzhou BEST Network Technologies 
Co., Ltd., among Wei Chen, Lili He, Hangzhou Ali Venture Capital Co., Ltd., BEST Logistics Technologies 
Limited, Zhejiang BEST Technology Co., Ltd. and Hangzhou BEST Network Technologies Co., Ltd., dated June 21, 
2017 (English Translation) (incorporated by reference to Exhibit 10.6 to our Registration Statement on Form F-1 
(File No. 333-218959), initially filed with the Securities and Exchange Commission on June 26, 2017).

105

Table of Contents

Exhibit
Number

4.9

4.10

4.11

4.12

4.13

4.14

4.15

4.16

4.17

*8.1

11.1

*12.1

*12.2

**13.1

**13.2

*15.1

*15.2

Description of Exhibits

BEST Logistics Technologies Limited Series G Preferred Share Purchase Agreement, among the Registrant, its then 
shareholders, subsidiaries and variable interest entity and certain investors named therein, dated January 18, 2016 
(incorporated by reference to Exhibit 10.7 to our Registration Statement on Form F-1 (File No. 333-218959), 
initially filed with the Securities and Exchange Commission on June 26, 2017).

BEST Logistics Technologies Limited Series G-2 Preferred Share Purchase Agreement, among the Registrant, its 
then shareholders, subsidiaries and variable interest entity and certain investors named therein, dated April 5, 2016 
(incorporated by reference to Exhibit 10.8 to our Registration Statement on Form F-1 (File No. 333-218959), 
initially filed with the Securities and Exchange Commission on June 26, 2017).

Share Repurchase Agreement, among the Registrant and certain selling shareholders named therein, dated April 5, 
2016 (incorporated by reference to Exhibit 10.9 to our Registration Statement on Form F-1 (File No. 333-218959), 
initially filed with the Securities and Exchange Commission on June 26, 2017).

Form of Indemnification Agreement between the Registrant and its directors and executive officers (incorporated by 
reference to Exhibit 10.10 to our Registration Statement on Form F-1 (File No. 333-218959), initially filed with the 
Securities and Exchange Commission on June 26, 2017).

Form of Employment Agreement between the Registrant and its executive officers who are not PRC citizens 
(incorporated by reference to Exhibit 10.11 to our Registration Statement on Form F-1 (File No. 333-218959), 
initially filed with the Securities and Exchange Commission on June 26, 2017).

Form of Employment Agreement between the Registrant and its executive officers who are PRC citizens (English 
Translation) (incorporated by reference to Exhibit 10.12 to our Registration Statement on Form F-1 (File No. 333-
218959), initially filed with the Securities and Exchange Commission on June 26, 2017).

Form of Letter of Commitment and Non-Compete between the Registrant and its executive officers who are PRC 
citizens (incorporated by reference to Exhibit 10.13 to our Registration Statement on Form F-1 (File No. 333-
218959), initially filed with the Securities and Exchange Commission on June 26, 2017).

BEST Logistics Technologies Limited 2008 Equity and Performance Incentive Plan (incorporated by reference to 
Exhibit 10.14 to our Registration Statement on Form F-1 (File No. 333-218959), initially filed with the Securities 
and Exchange Commission on June 26, 2017).

BEST Inc. 2017 Equity Incentive Plan (incorporated by reference to Exhibit 10.15 to our Registration Statement on 
Form F-1 (File No. 333-218959), initially filed with the Securities and Exchange Commission on June 26, 2017).

List of Subsidiaries

Code of Business Conduct of the Registrant (incorporated by reference to Exhibit 99.1 to our Registration Statement 
on Form F-1 (File No. 333-218959), initially filed with the Securities and Exchange Commission on June 26, 2017).

Certification of our Principal Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

Certification of our Principal Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

Certification of our Principal Executive Officer pursuant to 18 U.S.C. Section 1350 as adopted pursuant to 
Section 906 of the Sarbanes-Oxley Act of 2002

Certification of our Principal Financial Officer pursuant to 18 U.S.C Section 1350 as adopted pursuant to 
Section 906 of the Sarbanes-Oxley Act of 2002

Consent of Independent Registered Public Accounting Firm

Consent of King and Wood Mallesons

*101.INS

XBRL Instance Document.

*101.SCH

XBRL Taxonomy Extension Schema Document.

*101.CAL

XBRL Taxonomy Extension Calculation Linkbase Document.

106

Table of Contents

Exhibit
Number

Description of Exhibits

*101.DEF

XBRL Taxonomy Extension Definition Linkbase Document.

*101.LAB

XBRL Taxonomy Extension Labels Linkbase Document.

*101.PRE

XBRL Taxonomy Extension Presentation Linkbase Document.

*                           Filed herewith

**                         Furnished herewith

107

Table of Contents

SIGNATURES

The registrant hereby certifies that it meets all of the requirements for filing on Form 20-F and that it has duly caused and 

authorized the undersigned to sign this annual report on its behalf.

BEST Inc.

By:

/s/ Shao-Ning Johnny Chou
Name:
Title:

Shao-Ning Johnny Chou
Chairman and Chief Executive Officer

Date: April 11, 2019

108

Table of Contents

BEST INC.
INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

Reports of Independent Registered Public Accounting Firm
Consolidated Balance Sheets as of December 31, 2017 and 2018
Consolidated Statements of Comprehensive Loss for the Years Ended December 31, 2016, 2017 and 2018
Consolidated Statements of Cash Flows for the Years Ended December 31, 2016, 2017 and 2018
Consolidated Statements of Changes in Shareholders’ (Deficit)/Equity for the Years Ended December 31, 2016, 2017 and 

2018

Notes to the Consolidated Financial Statements

Page
F-2 - F-3
F-4 - F-5
F-6 - F-7
F-8 - F-11

F-12 - F-14
F-15 - F-80

F-1

Table of Contents

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Shareholders and Board of Directors of BEST Inc.

Opinion on the Financial Statements

We have audited the accompanying consolidated balance sheets of BEST Inc. (the “Company”) as of December 31, 2017 and 

2018, the related consolidated statements of comprehensive loss, shareholders’ (deficit)/equity and cash flows for each of the three 
years in the period ended December 31, 2018, and the related notes (collectively referred to as the “consolidated financial 
statements”). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the 
Company at December 31, 2017 and 2018, and the results of its operations and its cash flows for each of the three years in the period 
ended December 31, 2018, in conformity with U.S. generally accepted accounting principles.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 

(“PCAOB”), the Company’s internal control over financial reporting as of December 31, 2018, based on criteria established in 
Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 
framework), and our report dated April 11, 2019 expressed an unqualified opinion thereon.

Adoption of New Accounting Standard

As discussed in Note 2 to the consolidated financial statements, the Company changed its method for accounting for revenue from 
contracts with customers using a modified retrospective approach in the year ended December 31, 2018.

Basis for Opinion

These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion 

on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are 
required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable 
rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform 
the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error 
or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether 
due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, 
evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting 
principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial 
statements. We believe that our audits provide a reasonable basis for our opinion.

/s/ Ernst & Young Hua Ming LLP

We have served as the Company’s auditor since 2016.
Shanghai, The People’s Republic of China
April 11, 2019

F-2

Table of Contents

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Shareholders and Board of Directors of BEST Inc.

Opinion on Internal Control Over Financial Reporting

We have audited BEST Inc.’s internal control over financial reporting as of December 31, 2018, based on criteria established in 
Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 
framework) (the “COSO criteria”). In our opinion, the Company maintained, in all material respects, effective internal control over 
financial reporting as of December 31, 2018, based on the COSO criteria.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(“PCAOB”), the consolidated balance sheets of the Company as of December 31, 2017 and 2018, the related consolidated statements 
of comprehensive loss, shareholders’ (deficit)/equity and cash flows for each of the three years in the period ended December 31, 
2018, and the related notes and our report dated April 11, 2019 expressed an unqualified opinion thereon.

Basis for Opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of 
the effectiveness of internal control over financial reporting included in the accompanying Management’s Annual Report on Internal 
Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial 
reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with 
respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities 
and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit 
to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects.

Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness 
exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such 
other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our 
opinion.

Definition and Limitations of Internal Control Over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of 
financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting 
principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the 
maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the 
company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in 
accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in 
accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding 
prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect 
on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections 
of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the policies or procedures may deteriorate.

/s/ Ernst & Young Hua Ming LLP

Shanghai, The People’s Republic of China
April 11, 2019

F-3

Table of Contents

BEST INC.

CONSOLIDATED BALANCE SHEETS
AS OF DECEMBER 31, 2017 AND 2018
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”),
except for number of shares and per share data)

ASSETS
Current assets:
Cash and cash equivalents
Restricted cash
Accounts and notes receivables, net of allowance of 
RMB5,794 and RMB25,105 (US$3,651) as of 
December 31, 2017 and 2018, respectively

Inventories
Prepayments and other current assets
Short-term investments
Lease rental receivables
Amounts due from related parties
Total current assets
Non-current assets:
Property and equipment, net
Intangible assets, net
Long-term investments
Goodwill
Non-current deposits
Other non-current assets
Lease rental receivables
Restricted cash
Total non-current assets
Total assets
LIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities (including current liabilities of the 
consolidated VIE without recourse to the primary 
beneficiary of RMB3,810,970 and RMB4,357,649 
(US$633,795) as of December 31, 2017 and 2018, 
respectively):

Short-term bank loans
Accounts and notes payable
Income tax payable
Customer advances and deposits and deferred revenue
Accrued expenses and other liabilities
Capital lease obligation
Amounts due to related parties
Total current liabilities

Notes

2017
RMB

As at December 31
2018
RMB

2018
US$

1,240,431
1,652,653

1,630,444
1,278,326

237,138
185,925

5

6

9
20

7
8
10
11

9

12

15

13

20

734,252
156,974
1,459,755
2,353,663
193,703
164,894
7,956,325

1,307,470
158,556
37,167
448,584
69,125
62,314
749,243
89,745
2,922,204
10,878,529

1,046,844
151,031
1,904,846
1,007,329
613,439
197,488
7,829,747

2,064,657
143,810
214,339
469,076
77,043
45,531
1,431,441
90,638
4,536,535
12,366,282

1,216,384
2,388,393
629
910,383
1,841,273
7,227
12,902
6,377,191

1,782,900
2,851,557
5,767
1,219,230
2,238,785
2,851
12,429
8,113,519

152,257
21,967
277,048
146,510
89,221
28,723
1,138,789

300,292
20,916
31,174
68,224
11,205
6,622
208,194
13,183
659,810
1,798,599

259,312
414,742
839
177,330
325,616
415
1,807
1,180,061

The accompanying notes are an integral part of the consolidated financial statements.

F-4

Table of Contents

BEST INC.

CONSOLIDATED BALANCE SHEETS
AS OF DECEMBER 31, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”),
except for number of shares and per share data)

Notes

2017
RMB

As at December 31
2018
RMB

2018
US$

Non-current liabilities (including non-current liabilities 

of the consolidated VIE without recourse to the 
primary beneficiary of RMB99,594 and RMB 
108,643 (US$15,801) as of December 31, 2017 and 
2018, respectively):
Capital lease obligation
Deferred tax liabilities
Other non-current liabilities
Total non-current liabilities
Total liabilities
Commitments and contingencies
Shareholders’equity:
Class A ordinary shares (par value of US$0.01 per share 
as of December 31, 2017 and 2018; 1,858,134,053 
shares authorized as of December 31, 2017 and 2018; 
232,648,452 and 250,648,452 shares issued and 
outstanding as of December 31, 2017 and 2018, 
respectively)

Class B ordinary shares (par value of US$0.01 per share 

as of December 31, 2017 and 2018; 94,075,249 
shares authorized, issued and outstanding as of 
December 31, 2017 and 2018, respectively)

Class C ordinary shares (par value of US$0.01 per share 

as of December 31, 2017 and 2018; 47,790,698 
shares authorized, issued and outstanding as of 
December 31, 2017 and 2018, respectively)

Additional paid in capital
Accumulated deficit
Accumulated other comprehensive income
BEST Inc. shareholders’equity
Non-controlling interests
Total shareholders’ equity
Total liabilities and shareholders’ equity

15

23

19

19

19

25

1,828
31,688
75,327
108,843
6,486,034

745
25,356
86,504
112,605
8,226,124

108
3,688
12,581
16,377
1,196,438

15,330

16,532

2,404

6,178

6,178

899

3,278
19,240,912
(14,886,214)
12,333
4,391,817
678
4,392,495
10,878,529

3,278
19,407,460
(15,419,256)
123,923
4,138,115
2,043
4,140,158
12,366,282

477
2,822,698
(2,242,638)
18,024
601,864
297
602,161
1,798,599

The accompanying notes are an integral part of the consolidated financial statements.

F-5

Table of Contents

BEST INC.

CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”),
except for number of shares and per share data)

Revenue from third parties

Express delivery
Freight delivery
Supply chain management
+
Store
Others

Revenue from related party

Express delivery
Supply chain management

Total revenue

Cost of revenue

Express delivery
Freight delivery
Supply chain management
+
Store
Others

Total cost of revenue

Notes

20
20

2016
RMB

5,344,733
1,604,573
1,014,034
560,226
49,149
8,572,715

44,100
227,322
271,422
8,844,137

For the Years ended December 31,

2017
RMB

2018
RMB

12,667,734
3,178,044
1,229,498
2,226,034
198,253
19,499,563

118,545
371,454
489,999
19,989,562

17,526,449
4,102,610
1,598,482
2,845,002
1,236,084
27,308,627

176,420
475,932
652,352
27,960,979

(5,671,356)
(1,906,930)
(1,183,245)
(569,557)
(45,479)
(9,376,567)

(12,435,550)
(3,362,652)
(1,502,570)
(2,072,912)
(130,327)
(19,504,011)

(16,915,801)
(3,946,032)
(1,970,105)
(2,589,883)
(1,098,021)
(26,519,842)

Gross (loss)/profit
Selling expenses
General and administrative expenses
Research and development expenses
Other operating income
Total operating expenses

Loss from operations
Interest income
Interest expense
Foreign exchange loss
Other income
Other expense

Loss before income tax and share of net 

income/(loss) of equity investees

Income tax expense
Loss before share of net income/(loss) of equity 

investees
Share of net income/(loss) of equity investees

Net loss

(532,430)
(370,017)
(521,237)
(80,326)
104,047
(867,533)

(1,399,963)
24,386
(21,379)
(1,864)
44,409
(8,542)

485,551
(694,852)
(928,188)
(139,009)
—
(1,762,049)

(1,276,498)
75,056
(47,154)
(6,320)
56,035
(18,507)

15

(1,362,953)
(570)

(1,217,388)
(9,856)

(1,363,523)
43
(1,363,480)

(1,227,244)
(816)
(1,228,060)

F-6

1,441,137
(893,859)
(1,020,671)
(184,581)
—
(2,099,111)

(657,974)
102,821
(75,060)
(6,533)
171,370
(30,672)

(496,048)
(11,887)

(507,935)
(456)
(508,391)

2018
US$

2,549,117
596,700
232,490
413,788
179,781
3,971,876

25,659
69,221
94,880
4,066,756

(2,460,301)
(573,927)
(286,540)
(376,683)
(159,701)
(3,857,152)

209,604
(130,006)
(148,450)
(26,846)
—
(305,302)

(95,698)
14,955
(10,917)
(950)
24,925
(4,461)

(72,146)
(1,729)

(73,875)
(66)
(73,941)

Table of Contents

BEST INC.

CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”),
except for number of shares and per share data)

Net loss attributable to non-controlling interests
Net loss attributable to BEST Inc.
Accretion to redemption value of redeemable 

convertible preferred Shares

Deemed dividend-Repurchase of redeemable 

convertible preferred shares

Deemed dividend-Modification of redeemable 

convertible preferred shares

Net loss attributable to ordinary shareholders
Net loss per ordinary share:
Basic
Diluted
Shares used in net loss per share computation:
Ordinary shares:
Basic
Diluted
Class A ordinary shares:
Basic
Diluted
Class B ordinary shares:
Basic
Diluted
Class C ordinary shares:
Basic
Diluted
Other comprehensive income/(loss), net of tax 

of nil

Foreign currency translation adjustments
Comprehensive loss
Comprehensive loss attributable to non-

controlling interests

Comprehensive loss attributable to BEST Inc.
Accretion to redemption value of redeemable 

convertible preferred shares

Deemed dividend-Repurchase of redeemable 

convertible preferred shares

Deemed dividend-Modification of redeemable 

convertible preferred shares

Comprehensive loss attributable to ordinary 

shareholders

2018
US$

(59)
(73,882)

—

—

—
(73,882)

(0.19)
(0.19)

Notes

17
17

17
17

17
17

17
17

17
17

For the Years ended December 31,

2016
RMB

2017
RMB

—
(1,363,480)

(167)
(1,227,893)

2018
RMB

(403)
(507,988)

(3,661,975)

(160,891)

—

—

—

—

(423,979)
(5,610,325)

—
(1,227,893)

—
(507,988)

(93.51)
(93.51)

60,000,000
60,000,000

(8.28)
(8.28)

—
—

(1.32)
(1.32)

—
—

—
73,900,022
— 148,237,982

242,542,728
384,408,675

—
—

—
—

26,547,262
26,547,262

94,075,249
94,075,249

47,790,698
47,790,698

47,790,698
47,790,698

129,305
(1,234,175)

(133,767)
(1,361,827)

—
(1,234,175)

(167)
(1,361,660)

111,590
(396,801)

(403)
(396,398)

(3,661,975)

(160,891)

(423,979)

—

—

—

—

—

—

16,230
(57,711)

(59)
(57,652)

—

—

—

(5,481,020)

(1,361,660)

(396,398)

(57,652)

The accompanying notes are an integral part of the consolidated financial statements.

F-7

Table of Contents

BEST INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”)

CASH FLOWS FROM OPERATING 

ACTIVITIES

Net loss
Adjustments to reconcile net loss to net cash 

(used in)/generated from operating activities:
Share of net (income)/loss of equity investees
Fair value change of equity investments with 

no readily determinable fair values under the 
measurement alternative

Deferred income tax
Depreciation and amortization
Share-based compensation
Allowance for doubtful accounts and inventory 

provision/(reversal)

Loss/(gain) on disposal of property and 

equipment
Foreign exchange loss
Changes in operating assets and liabilities:

Accounts and notes receivables
Inventories
Prepayment and other current assets
Amounts due from related parties
Non-current deposits
Other non-current assets
Accounts and notes payables
Income tax payable
Customer advances and deposits and deferred 

revenue

Accrued expenses and other liabilities
Amounts due to related parties
Other non-current liabilities

Net cash (used in)/generated from operating 

activities

Notes

2016
RMB

For the Years ended December 31,

2017
RMB

2018
RMB

2018
US$

(1,363,480)

(1,228,060)

(508,391)

(73,941)

(43)

816

456

66

18

—
—
246,311
—

—
(1,680)
363,909
298,963

31,522

18,394

2,314
1,864

(110,972)
(48,880)
(317,474)
(54,489)
(20,822)
(1,065)
481,348
467

166,718
362,434
883
1

(3,065)
6,320

(268,272)
(21,324)
(466,118)
(81,592)
(18,178)
(27,037)
619,421
162

233,394
573,637
12,011
13,901

(64,628)
(6,332)
461,612
109,107

60,001

12,345
6,533

(415,318)
10,485
(231,408)
(32,594)
(7,918)
(9,055)
636,015
5,138

283,794
316,658
(473)
11,177

(623,363)

25,602

637,204

(9,400)
(921)
67,138
15,869

8,727

1,796
950

(60,405)
1,525
(33,657)
(4,741)
(1,152)
(1,317)
92,505
747

41,276
46,055
(69)
1,626

92,677

The accompanying notes are an integral part of the consolidated financial statements.

F-8

Table of Contents

BEST INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”)

CASH FLOWS FROM INVESTING 

ACTIVITIES
Purchase of property and equipment
Purchase of leased equipment
Repayment of financing leases—principal 

portion

Disposal of property and equipment and 

intangible assets

Cash paid for business acquisitions (net of cash 
acquired of RMB nil, RMB2,737 and RMB 
nil (US$ nil) for the years ended 
December 31, 2016, 2017 and 2018)

Acquisition of intangible assets
Acquisition of long-term investments
Proceeds from maturities of short-term 

investments

Purchase of short-term investments
Other investing activities, net
Net cash used in investing activities

Notes

2016
RMB

For the Years ended December 31,

2017
RMB

2018
RMB

2018
US$

(628,478)
(108,186)

(749,734)
(722,257)

(1,077,784)
(1,556,178)

(156,757)
(226,337)

5,509

11,513

97,727

45,156

309,403

44,092

45,001

6,413

4

(39,517)
(8,935)
(13,750)

1,458,918
(1,520,918)
—
(843,844)

(313,958)
(26,830)
(13,902)

2,678,724
(5,058,426)
(42,423)
(4,105,923)

(45,012)
(1,487)
(113,000)

5,729,611
(4,330,900)
(189,698)
(1,230,953)

(6,547)
(216)
(16,435)

833,337
(629,903)
(27,591)
(179,035)

The accompanying notes are an integral part of the consolidated financial statements.

F-9

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BEST INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”)

Notes

2016
RMB

For the Years ended December 31,

2017
RMB

2018
RMB

2018
US$

CASH FLOWS FROM FINANCING 

ACTIVITIES

Proceeds from short-term bank loans
Repayment of short-term bank loans
Capital lease payments
Contributions from non-controlling interest 

shareholders

Payment of deferred initial public offering costs
Proceeds from initial public offering, net of 

issuance costs

Proceeds from the exercise of share options
Proceeds from capital lease
Proceeds from redeemable convertible preferred 

shares, net of issuance costs

Repurchase of redeemable convertible preferred 

shares

Net cash generated from financing activities

Exchange rate effect on cash, cash equivalents 

and restricted cash

Net increase/(decrease) in cash, cash equivalents 

and restricted cash

Cash, cash equivalents and restricted cash at the 

beginning of the year

Cash, cash equivalents and restricted cash at the 

end of the year

718,000
(598,000)
(4,446)

1,901,884
(1,189,417)
(13,523)

3,417,700
(2,851,184)
(5,459)

—
—

—
—
22,310

—
—

3,130,197
48
—

4,901,287

—

2,446
(9,836)

—
3,482
—

—

497,084
(414,688)
(794)

356
(1,431)

—
507
—

—

(831,535)
4,207,616

(98,330)
3,730,859

—
557,149

—
81,034

158,657

(48,241)

2,899,066

(397,703)

53,179

16,579

481,466

3,380,532

2,982,829

3,380,532

2,982,829

2,999,408

7,735

2,411

433,835

436,246

Reconciliation of cash, cash equivalents and restricted cash:

Cash and cash equivalents
Restricted cash — current
Restricted cash — non-current
Total cash, cash equivalents and restricted cash 

shown in the statement of cash flows

For the Years ended December 31,

2016
RMB
2,927,581
374,363
78,588

2017
RMB
1,240,431
1,652,653
89,745

2018
RMB
1,630,444
1,278,326
90,638

3,380,532

2,982,829

2,999,408

2018
US$

237,138
185,925
13,183

436,246

The accompanying notes are an integral part of the consolidated financial statements.

F-10

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BEST INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”)

Notes

2016
RMB

For the Years ended December 31,

2017
RMB

2018
RMB

2018
US$

Supplemental disclosures of cash flow 

information:
Income taxes paid
Interest expense paid

Supplemental disclosures of non-cash 

information:
Purchase of property and equipment included 
in accrued expenses and other liabilities

Proceeds from disposal of property and 

equipment included in prepayment and other 
current assets

Acquisition of property and equipment through 

capital lease

Purchase consideration for business 

acquisitions included in accrued expenses 
and other liabilities

Deferred IPO costs included in accrued 

expenses and other liabilities

Repurchase of redeemable convertible 
preferred shares included in accrued 
expenses and other liabilities

103
22,012

368
46,531

4,595
74,611

668
10,852

115,286

121,735

252,265

36,690

—

20,750

18,351

9,055

—

3,596

—

523

11,368

26,497

12,335

1,794

—

9,836

97,118

—

—

—

—

—

The accompanying notes are an integral part of the consolidated financial statements.

F-11

Table of Contents

BEST INC.

CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ (DEFICIT)/EQUITY
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”), except for number of shares)

Ordinary Shares
(Note 19)

Number of
shares

Amount
RMB

Additional
paid-in
capital
RMB

Accumulated
other
comprehensive
income
RMB

Accumulated
deficit
RMB

Non-
controlling
interests
RMB

Total
shareholders’
(deficit)/equity
RMB

Balance as of 

January 1, 2016

60,000,000

4,116

Net loss for the 

year
Other 

comprehensive 
income

Deemed dividend—
Repurchase of 
Series B,C,D,E 
redeemable 
convertible 
preferred shares
Deemed dividend—
Modification of 
redeemable 
convertible 
preferred shares

Accretion to 

redemption value 
of redeemable 
convertible 
preferred shares

Balance as of 

December 31, 
2016

—

—

—

—

—

—

—

—

—

—

60,000,000

4,116

—

—

—

—

—

—

—

16,795

(8,047,996)

—

(1,363,480)

129,305

—

—

—

—

(8,027,085)

(1,363,480)

129,305

—

(160,891)

—

(160,891)

—

(423,979)

—

(423,979)

—

(3,661,975)

—

(3,661,975)

146,100

(13,658,321)

— (13,508,105)

The accompanying notes are an integral part of the consolidated financial statements.

F-12

Table of Contents

BEST INC.

CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ (DEFICIT)/EQUITY
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”), except for number of shares)

Ordinary Shares
(Note 19)

Number of
shares

60,000,000
—
—
—

—

—

Amount
RMB

4,116
—
—
—

—

—

—
—
—
298,963

—

—

49,750,000

3,283

3,117,078

730,000

48

—

264,034,399

17,339

15,824,871

Balance as of December 31, 

2016

Net loss for the year
Other comprehensive loss
Share-based compensation
Acquisition of subsidiaries 

(Note 4)

Acquisition of non-

controlling interests 
(Note 4)

Issuance of Class A ordinary 

shares in connection 
with initial public offering 
(Note 19)

Exercise of share options 

(Note 19)

Conversion of redeemable 
convertible preferred 
shares (Note 19)

Balance as of December 31, 

2017 in RMB

Additional
paid-in
capital
RMB

Accumulated
other
comprehensive
income
RMB

Accumulated
deficit
RMB

Non-
controlling
interests
RMB

Total
shareholders’
(deficit)/equity
RMB

146,100

(13,658,321)
— (1,227,893)
—
—

(133,767)
—

—

—

—

—

—

—

—

—

—

—

— (13,508,105)
(1,228,060)
(133,767)
298,963

(167)
—
—

91,623

91,623

(90,778)

(90,778)

—

—

3,120,361

48

— 15,842,210

374,514,399

24,786

19,240,912

12,333

(14,886,214)

678

4,392,495

The accompanying notes are an integral part of the consolidated financial statements.

F-13

Table of Contents

BEST INC.

CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ (DEFICIT)/EQUITY
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”), except for number of shares)

Ordinary Shares
(Note 19)

Number of
shares

Amount
RMB

Additional
paid-in
capital
RMB

Accumulated
other
comprehensive
income
RMB

Accumulated
deficit
RMB

Non-
controlling
interests
RMB

Total
shareholders’
(deficit)/equity
RMB

374,514,399

24,786

19,240,912

12,333

(14,886,214)

678

4,392,495

—
—
—
—

—

—

18,000,000

—
—
—
—

—

—

—

(12,903,413)

—

—
—
—
109,107

—
—
111,590
—

(25,054)
(507,988)
—
—

—

(167)

—

—

—

—

—

—

—

—

—

—

—

—

—
(403)
—
—

2,446

(678)

—

—

—

(25,054)
(508,391)
111,590
109,107

2,446

(845)

—

—

58,810

12,903,413

1,202

57,608

392,514,399

25,988

19,407,460

123,923

(15,419,256)

2,043

4,140,158

—

3,780

2,822,698

18,024

(2,242,638)

297

602,161

Balance as of December 31, 

2017

Cumulative effect of 

accounting change (Note 2)

Net loss for the year
Other comprehensive income
Share-based compensation
Contributions from non-
controlling interest 
shareholders

Acquisition of non-controlling 

interests (Note 4)

Newly deposited and issued to 
depository bank-Citibank, 
N.A. (“Citi”) (Note 19)
Settlement of share options 
and restricted shares 
exercised with shares held 
by depository bank (Note 
19)

Exercise of share options and 
vesting of restricted shares 
(Note 19)

Balance as of December 31, 

2018 in RMB

Balance as of December 31, 

2018 in US$

The accompanying notes are an integral part of the consolidated financial statements.

F-14

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

1.  ORGANIZATION AND BASIS OF PRESENTATION

The Company is a limited liability company incorporated in the Cayman Islands on March 3, 2008.

The Company does not conduct any substantive operations on its own but instead conducts its primary business operations 
through its subsidiaries and variable interest entity (the “VIE”), which is located in the People’s Republic of China (the “PRC”). The 
accompanying consolidated financial statements include the financial statements of the Company, its subsidiaries, VIE and its 
subsidiaries. The Company, its subsidiaries,  VIE and its subsidiaries are hereinafter collectively referred to as the “Group”.

The Group is principally engaged in the business of providing express delivery services, freight delivery services, supply 

chain management services, store  services and other value-added services. The Group’s principal geographic market is in the PRC. 
On June 22, 2017, the Company revised its name from Best Logistics Technologies Limited to BEST Inc. effective immediately.

+

On September 20, 2017, the Company completed its initial public offering (“IPO”) on the New York Stock Exchange (Note 

19).

Details of the Company’s principal subsidiaries, VIE and VIE’s subsidiaries as of December 31, 2018 are as follows:

Name of Company
Subsidiaries:
Eight Hundred Logistics Technologies Corporation

(“BEST BVI”)

BEST Logistics Technologies Limited

(“BEST HK”)
BEST Capital Inc.
(“BEST Capital”)

BEST Capital Holding Limited

(“BEST Capital BVI”)

BEST Capital Management Limited

(“BEST Capital HK”)

BEST Logistics Technologies (China) Co., Ltd.

(“BEST China”)

BEST Store Network (Hangzhou) Co., Ltd.

(“BEST Store”)

Zhejiang BEST Technology Co., Ltd.

(“BEST Technology”)

Xinyuan Financial Leasing (Zhejiang) Co., Ltd. (formerly 
known as BEST Finance Lease (Zhejiang) Co., Ltd.)
(“BEST Finance”)*

BEST Logistics Technologies (Ningbo Free Trade Zone) 

Co., Ltd.
(“BEST Ningbo”)

VIE
Hangzhou BEST Network Technologies Co., Ltd.

(“BEST Network”)
VIE’s subsidiaries:
Sichuan Wowo Supermarket Chain Co., Ltd.

(“Wowo”)

Shanxi Wowo Supermarket Chain Co., Ltd.

(“Shanxi Wowo”)

Place and date of
incorporation/
registration and
business

Percentage of
equity interest
attributable
to the Company

Principal activities

BVI/
May 22, 2007
HK/
May 29, 2007
Cayman Islands/
December 13, 2017
BVI/
December 13, 2017
HK/
December 20, 2017
PRC/
April 23, 2008

PRC/
May16, 2013
PRC/
July 26, 2007
PRC/
January 15, 2015

PRC/
May 22, 2015

PRC
August 22, 2007

PRC
April 12, 2005
PRC
October 15, 2018

100%

Investment holding

100%

Investment holding

100%

Investment holding

100%

Investment holding

100%

Investment holding

100%

100%

100%

100%

100%

Nil

Nil

Nil

Freight delivery and
Supply chain 
management services
Store  services

+

Logistics technical
services
Financial services

Supply chain 
management services

Express delivery 
services

Convenience store 
operations
Convenience store 
operations

* In December 2017, BEST Finance Lease (Zhejiang) Co., Ltd. was renamed Xinyuan Financial Leasing (Zhejiang) Co., Ltd.

F-15

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

1.  ORGANIZATION AND BASIS OF PRESENTATION (CONTINUED)

To comply with PRC laws and regulations which prohibit foreign control of companies that engage in domestic mail delivery 

services, the Group operates its express delivery services in the PRC through its VIE. Despite the lack of technical majority 
ownership, BEST Technology has effective control of the VIE through a series of contractual arrangements (the “Contractual 
Agreements”) and a parent-subsidiary relationship exists between BEST Technology and the VIE. The equity interests of the VIE are 
legally held by PRC individuals (the “nominee shareholders”). Through the Contractual Agreements, the nominee shareholders of the 
VIE effectively assign all of their voting rights underlying their equity interests in the VIE to BEST Technology. In addition, through 
the terms of the Contractual Agreements, BEST Technology demonstrates its ability and intention to continue to exercise the ability to 
absorb substantially all of the profits and all of the expected losses of the VIE. As a result of the Contractual Agreements, the 
Company has the power to direct the activities of the VIE that most significantly impact its economic performance and, is entitled to 
substantially all of the economic benefits from the VIE through BEST Technology. Therefore, the Company consolidates the VIE in 
accordance with SEC Regulation SX-3A-02 and Accounting Standards Codification (“ASC”) 810-10, Consolidation: Overall.

The following is a summary of the Contractual Agreements.

Loan Agreements

BEST Technology has granted interest-free loans with an aggregate amount of RMB13,780 to the nominee shareholders of 
BEST Network for the purpose of providing funds necessary for the capital injection of the VIE. The loans are only repayable by the 
nominee shareholders through a transfer of his or her equity interests in BEST Network to BEST Technology or its designated party 
unless the nominee shareholders are in breach of the agreement, in which BEST Technology can request immediate repayment of the 
loans. The loan agreements are effective until full repayment of the loans or BEST Technology agrees to waive the loan.

Exclusive Technical Support and Service Agreement

Pursuant to the Exclusive Technical Support and Service Agreement between BEST Technology and BEST Network, BEST 

Technology has the exclusive right to provide services to BEST Network related to BEST Network’s business, including but not 
limited to the management, development and maintenance of software, databases and websites, training and recruitment of employees 
and other services required by BEST Network. In return, BEST Network agrees to pay a service fee that is based on a predetermined 
formula based on the financial performance of BEST Network. The Exclusive Technical Support and Service Agreement is valid for 
20 years and will be automatically renewed on an annual basis unless both parties agree to terminate the agreement.

Exclusive Option Agreement

Under the Exclusive Option Agreement among BEST Technology, BEST Network and nominee shareholders of BEST 

Network, BEST Technology has (i) an exclusive option to purchase, when and to the extent permitted under PRC laws, all or part of 
the equity interests in BEST Network or all or part of the assets held by the VIE and (ii) an exclusive right to cause the nominee 
shareholders to transfer their equity interest in BEST Network to BEST Technology or any designated third party. BEST Technology 
has the sole discretion to decide when to exercise the option, whether in part or full. The exercise price of the option to purchase all or 
part of the equity interests in BEST Network or assets held by BEST Network will be the minimum amount of consideration permitted 
under the then-applicable PRC laws. Any proceeds received by the nominee shareholders from the exercise of the option exceeding 
the loan amount, distribution of profits or dividends, shall be remitted to BEST Technology, to the extent permitted under PRC laws. 
The Exclusive Option Agreement will remain in effect until all the equity interests or the assets held by BEST Network are transferred 
to BEST Technology or its designated party. BEST Technology may terminate the Exclusive Option Agreement at their sole 
discretion, whereas under no circumstances may BEST Network or its nominee shareholders terminate this agreement.

F-16

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

1.  ORGANIZATION AND BASIS OF PRESENTATION (CONTINUED)

Proxy Agreement

Pursuant to the Proxy Agreement between BEST Technology, BEST Network and its nominee shareholders, each of BEST 
Network’s shareholders agreed to entrust all the rights to exercise their voting power to the person designated by BEST Technology. 
The nominee shareholders irrevocably authorize the person designated by BEST Technology as its attorney-in-fact (“AIF”) to exercise 
on such nominee shareholder’s behalf any and all rights that such shareholder has in respect of its equity interests in BEST Network. 
BEST Technology has the right to replace the authorized AIF at any time upon written notice but not consent from the other parties. 
The Proxy Agreement has a term of 20 years and is subject to automatic renewal on an annual basis unless it is terminated by BEST 
Technology at its sole discretion. The nominee shareholders may not terminate the Proxy Agreement or revoke the appointment of the 
AIF without BEST Technology’s prior written consent.

Equity Pledge Agreement

Under the Equity Pledge Agreement among BEST Technology, BEST Network and its nominee shareholders; the nominee 

shareholders of BEST Network have pledged all of their equity interests in BEST Network in favor of BEST Technology to secure the 
performance by BEST Network and its nominee shareholders  under the various contractual agreements, including the Exclusive 
Technical Support and Service Agreement, Loan Agreements and Exclusive Option Agreement described above. The nominee 
shareholders further undertake that they will remit any distributions as a result in connection with such shareholder’s equity interests 
in BEST Network to BEST Technology, to the extent permitted by PRC laws. If BEST Network or any of their respective nominee 
shareholders breach any of their respective contractual obligations under the above agreements, BEST Technology, as pledgee, will be 
entitled to certain rights, including the right to sell, transfer or dispose the pledged equity interest. The nominee shareholders of BEST 
Network agree not to create any encumbrance on or otherwise transfer or dispose of their respective equity interest in BEST Network, 
without the prior consent of BEST Technology. The Equity Pledge Agreement will be valid until BEST Network and their respective 
shareholders fulfill all contractual obligations under the above agreements.

Through the design of the Contractual Agreements, the nominee shareholders of BEST Network effectively assigned their 

full voting rights to BEST Technology, which gives BEST Technology the power to direct the activities that most significantly impact 
BEST Network’s economic performance. In addition, BEST Technology is entitled to substantially all of the economic benefits from 
BEST Network. As a result of these Contractual Agreements, BEST Technology is determined to be the primary beneficiary of BEST 
Network.

In June 2017, the Contractual Agreements were supplemented by the following terms:

a)

Exclusive Technical Support and Service Agreement

(cid:120)

(cid:120)

BEST Technology has the right to unilaterally adjust the service fee;

The agreement is valid for 20 years and will be automatically renewed on an annual basis unless terminated by 
BEST Technology at its sole discretion, whereas under no circumstances may BEST Network terminate this 
agreement.

F-17

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

1. ORGANIZATION AND BASIS OF PRESENTATION (CONTINUED)

Equity Pledge Agreement(continued)

b)

Exclusive Option Agreement

(cid:120)

To ensure that the cash flow requirements of BEST Network’s daily operations are met and/or to set off any 
losses that may be incurred, the Company is obliged, only to the extent permissible under PRC laws, to provide 
financial support to BEST Network, whether or not BEST Network actually incurs any such operational loss. 
The Company will not request repayment if BEST Network or its nominee shareholders are unable to do so;

(cid:120) Without the Company’s prior consent, BEST Network and its nominee shareholders shall not enter into any 

material agreements outside of the ordinary course of business;

(cid:120)

The Company, at its sole discretion, has the right to decide whether the option and other rights granted under 
the agreement will be exercised by the Company, BEST Technology or its designated party.

c)

Proxy Agreement

(cid:120)

(cid:120)

The Proxy Agreement is valid as long as the nominee shareholders remain shareholders of BEST Network;

The appointment of any individuals to exercise the powers and rights assigned pursuant to the Proxy Agreement 
requires the approval of the Company. All the activities in relation to such powers and rights assigned are 
directed and approved by the Company.

As a result, the power and the rights pursuant to the Proxy Agreement have since been effectively reassigned to the Company 
which has the power to direct the activities of BEST Network that most significantly impact BEST Network’s economic performance. 
The Company is also obligated to absorb the expected losses of BEST Network through the financial support as described above. The 
Company and BEST Technology, as a group of related parties,hold all of the variable interests of BEST Network. The Company has 
been determined to be most closely associated with BEST Network within the group of related parties and has replaced BEST 
Technology as the primary beneficiary of BEST Network since June 2017. As BEST Network was subject to indirect control by the 
Company through BEST Technology immediately before and direct control immediately after the Contractual Agreements were 
supplemented, the change of the primary beneficiary of BEST Network was accounted for as a common control transaction based on 
the carrying amount of the net assets transferred.

In the opinion of the Company’s PRC legal counsel, (i) the ownership structure relating to the VIE  complies with current 
PRC laws and regulations; and (ii) the Company and BEST Technology’s contractual arrangements with the VIE and its nominee 
shareholders are valid, binding and enforceable on all parties to these arrangements and do not violate current PRC laws or 
regulations.

The carrying amounts of the assets, liabilities and the results of operations of the VIE and its subsidiaries included in the 

Company’s consolidated balance sheets and statements of comprehensive loss are as follows:

F-18

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

1.  ORGANIZATION AND BASIS OF PRESENTATION (CONTINUED)

ASSETS
Current assets:
Cash and cash equivalents
Restricted cash
Accounts receivable, net
Inventories
Short-term investments
Prepayments and other current assets
Amounts due from related parties
Total current assets
Non-current assets:
Property and equipment, net
Intangible assets, net
Goodwill
Other non-current assets
Restricted cash
Total non-current assets
Total assets
LIABILITIES
Current liabilities:
Short-term bank loans
Accounts and notes payable
Income tax payable
Customer advances and deposits
Accrued expenses and other liabilities
Capital lease obligation
Amounts due to related parties
Total current liabilities
Deferred tax liabilities
Other non-current liabilities
Total non-current liabilities
Total liabilities

2017
RMB

As at December 31
2018
RMB

2018
US$

117,664
23,559
206,593
76,595
167,638
845,197
94,412
1,531,658

794,382
119,364
410,271
47,173
—
1,371,190
2,902,848

565,000
1,425,018
—
723,508
1,090,217
7,227
1,401,016
5,211,986
28,945
70,649
99,594
5,311,580

251,531
46,506
215,070
79,896
995,505
135,019
79,867
1,803,394

1,418,007
111,409
430,763
12,741
16,455
1,989,375
3,792,769

735,000
1,399,578
275
989,880
1,232,916
—
1,640,124
5,997,773
26,817
81,826
108,643
6,106,416

36,584
6,764
31,281
11,620
144,790
19,638
11,616
262,293

206,241
16,204
62,652
1,853
2,393
289,343
551,636

106,901
203,561
40
143,973
179,320
—
238,546
872,341
3,900
11,901
15,801
888,142

The revenue-producing assets that are held by the VIEs comprise mainly of machinery and electronic equipment, express 

delivery software and domain name. The VIEs contributed an aggregate of 61%, 66% and 66% of the Group’s consolidated revenue 
for the years ended December 31, 2016, 2017 and 2018, respectively, after elimination of inter-company transactions. As of 
December 31, 2018, there was no pledge or collateralization of the VIE’s assets that can only be used to settled obligations of the VIE.

Other than the amounts due to related parties (which are eliminated upon consolidation) all remaining liabilities of the VIE 

are without recourse to the primary beneficiary. The Company did not provide or intend to provide financial or other supports not 
previously contractually required to the VIE during the years presented.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

1.  ORGANIZATION AND BASIS OF PRESENTATION (CONTINUED)

Total revenue
Net loss
Net cash generated from operating activities
Net cash used in investing activities
Net cash generated from financing activities

2016
RMB
5,422,100
(627,302)
301,749
(441,555)
960,576

For the years ended December 31,

2017
RMB
13,251,443
(221,601)
215,575
(656,571)
267,017

2018
RMB
18,462,434
(116,889)
828,383
(820,490)
165,376

2018
US$
2,685,250
(17,001)
120,483
(115,542)
24,053

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Basis of presentation

The accompanying consolidated financial statements have been prepared in accordance with United States generally accepted 

accounting principles (“U.S. GAAP”).

Principles of Consolidation

The consolidated financial statements of the Group include the financial statements of the Company, its subsidiaries, the VIE 
and its subsidiaries for which the Company is the primary beneficiary. All significant intercompany balances and transactions between 
the Company, its subsidiaries and VIE have been eliminated on consolidation.

Use of estimates

The preparation of consolidated financial statements in conformity with U.S. GAAP requires management to make estimates 
and assumptions that affect the reported amounts of assets and liabilities, disclosures of contingent assets and liabilities at the balance 
sheet dates and the reported amounts of revenue and expenses during the reporting periods. Significant estimates and assumptions 
reflected in the Group’s financial statements include, but are not limited to, allowance for doubtful accounts, fair value measurements 
of equity instruments with no readily determinable fair value, useful lives of long-lived assets, the purchase price allocation with 
respect to business combinations, impairment of long-lived assets and goodwill, realization of deferred tax assets, uncertain tax 
positions, and share-based compensation. Management bases the estimates on historical experience and various other assumptions that 
are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and 
liabilities. Actual results could materially differ from those estimates.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Convenience translation

Amounts in U.S. dollars are presented for the convenience of the reader and are translated at the noon buying rate of 
RMB6.8755 per US$1.00 on December 31, 2018 in the City of New York for cable transfers of RMB as certified for customs 
purposes by the Federal Reserve Bank of New York. No representation is made that the RMB amounts could have been, or could be, 
converted into US$ at such rate.

Foreign currency

The functional currency of the Company’s subsidiaries located outside the PRC is the United States Dollars (“US$”). The 

Company’s subsidiaries, VIE and its subsidiaries located in the PRC determined their functional currency to be Renminbi 
(the “RMB”). The Company uses the RMB as its reporting currency.

Each entity in the Group maintains its financial records in its own functional currency. Transactions denominated in foreign 

currencies are measured at the exchange rates prevailing on the transaction dates. Monetary assets and liabilities denominated in 
foreign currencies are remeasured at the exchange rates prevailing at the balance sheet date. Non-monetary items that are measured in 
terms of historical cost in foreign currency are remeasured using the exchange rates at the dates of the initial transactions. Exchange 
gains and losses are included in the consolidated statements of comprehensive loss.

The Company uses the average exchange rate for the year and the exchange rate at the balance sheet date to translate the 

operating results and financial position, respectively. Translation differences are recorded in accumulated other comprehensive 
income, a component of shareholders’ (deficit)/equity.

Cash and cash equivalents

Cash and cash equivalents consist of cash on hand and demand deposits or other highly liquid investments placed with banks 

or other financial institutions which are unrestricted as to withdrawal and use and have original maturities of less than three months.

Restricted cash

The Group’s restricted cash mainly represents (a) deposits held in designated bank accounts for issuance of notes payable and 
short term loans; and (b) security deposits as required by the Group’s sortation centers and warehouses. As of December 31, 2017 and 
2018, the restricted cash related to the deposits held in designated bank accounts as pledged security of notes payable was 
RMB104,000 and RMB34,979 (US$5,087), respectively. The restricted cash related to deposits held in designated bank accounts as 
pledged security of short term loans are disclosed in Note 12.

The Group adopted Accounting Standards Update (“ASU”) 2016-18, Statement of Cash Flows (Topic 230), Restricted Cash 

(“ASU 2016-18”) on January 1, 2018 retrospectively and presented restricted cash within the ending cash, cash equivalents, and 
restricted cash balance on the Group’s consolidated statement of cash flows for the years ended December 31, 2016, 2017 and 2018.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Short-term investments

The Group’s short-term investments comprise primarily of cash deposits at fixed or floating rates based on daily bank deposit 

rates with maturities ranging from three months to one year.

Accounts receivable and notes receivable, and allowance for doubtful accounts

Accounts and notes receivable are carried at net realizable value. An allowance for doubtful accounts is recorded when 
collection of the full amount is no longer probable. In evaluating the collectability of receivable balances, the Group considers specific 
evidence including the aging of the receivable, the customer’s payment history, its current credit-worthiness and current economic 
trends. Accounts and notes receivable are written off after all collection efforts have ceased.

Property and equipment, net

Property and equipment are stated at cost and are depreciated using the straight-line method over the estimated useful lives of 

the assets, as follows:

Category
Machinery and electronic equipment
Motor vehicles
Leasehold improvements

Estimated Useful Life

3 - 5 years
3 years
Lesser of useful life or lease term

Repair and maintenance costs are charged to expense as incurred, whereas the cost of renewals and betterments that extend 
the useful lives of property and equipment are capitalized as additions to the related assets. Retirements, sales and disposals of assets 
are recorded by removing the cost and accumulated depreciation from the asset and accumulated depreciation accounts with any 
resulting gain or loss reflected in the consolidated statements of comprehensive loss.

Direct costs that are related to the construction of property and equipment, and incurred in connection with bringing the 

assets to their intended use are capitalized as construction in progress. Construction in progress is transferred to specific property and 
equipment, and the depreciation of these assets commences when the assets are ready for their intended use.

Business Combinations

The Group accounts for its business combinations using the purchase method of accounting in accordance with ASC 805, 

Business Combinations (“ASC 805”). The purchase method of accounting requires that the consideration transferred to be allocated to 
the assets, including separately identifiable assets and liabilities the Group acquired, based on their estimated fair values. The 
consideration transferred in an acquisition is measured as the aggregate of the fair values at the date of exchange of the assets given, 
liabilities incurred, and equity instruments issued as well as the contingent considerations and all contractual contingencies as of the 
acquisition date. The costs directly attributable to the acquisition are expensed as incurred. Identifiable assets, liabilities and 
contingent liabilities acquired or assumed are measured separately at their fair values as of the acquisition date, irrespective of the 
extent of any non-controlling interests. The excess of (i) the total of cost of acquisition, fair value of the non-controlling interests and 
acquisition date fair value of any previously held equity interest in the acquiree over (ii) the fair value of the identifiable net assets of 
the acquiree, is recorded as goodwill. If the cost of acquisition is less than the fair value of the net assets of the subsidiary acquired, the 
difference is recognized directly in earnings. The Company adopted ASU No. 2017-01, Business Combinations (Topic 802): 
Clarifying the Definition of a Business, in determining whether it has acquired a business from January 1, 2018 on a prospective basis 
and there was no material impact on the consolidated financial statements.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Business Combinations (continued)

The determination and allocation of fair values to the identifiable assets acquired, liabilities assumed and non-controlling 

interests is based on various assumptions and valuation methodologies requiring considerable judgment from management. The most 
significant variables in these valuations are discount rates, terminal values, the number of years on which to base the cash flow 
projections, as well as the assumptions and estimates used to determine the cash inflows and outflows. The Group determines the 
discount rates to be used based on the risk inherent in the related entity’s current business model and industry comparisons. Terminal 
values are based on the expected life of assets, forecasted life cycle and forecasted cash flows over that period.

Goodwill

The Group assesses goodwill for impairment in accordance with ASC 350-20, Intangibles—Goodwill and Other: Goodwill

(“ASC 350-20”), which requires that goodwill be tested for impairment at the reporting unit level at least annually and more 
frequently upon the occurrence of certain events.

The Group has determined it has five reporting units (that also represent operating segments). Goodwill was allocated to four 
reporting units as of December 31, 2017 and 2018, respectively (Note 11). The Group has the option to assess qualitative factors first 
to determine whether it is necessary to perform the two-step test in accordance with ASC 350-20. If the Group believes, as a result of 
the qualitative assessment, that it is more-likely-than-not that the fair value of the reporting unit is less than its carrying amount, the 
two-step quantitative impairment test described above is required. Otherwise, no further testing is required. In the qualitative 
assessment, the Group considers primary factors such as industry and market considerations, overall financial performance of the 
reporting unit, and other specific information related to the operations.

In performing the two-step quantitative impairment test, the first step compares the carrying amount of the reporting unit to 

the fair value of the reporting unit based on estimated fair value using a combination of the income approach and the market approach. 
If the fair value of the reporting unit exceeds the carrying value of the reporting unit, goodwill is not impaired and the Group is not 
required to perform further testing. If the carrying value of the reporting unit exceeds the fair value of the reporting unit, then the 
Group must perform the second step of the impairment test in order to determine the implied fair value of the reporting unit’s 
goodwill. The fair value of the reporting unit is allocated to its assets and liabilities in a manner similar to a purchase price allocation 
in order to determine the implied fair value of the reporting unit goodwill. If the carrying amount of the goodwill is greater than its 
implied fair value, the excess is recognized as an impairment loss in general and administrative expenses.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Intangible assets

Intangible assets with finite lives are carried at cost less accumulated amortization. All intangible assets with finite lives are 

amortized using the straight-line method over the estimated useful lives.

Intangible assets have estimated useful lives from the date of purchase as follows:

Category
Customer relationships
Software
Domain name
Brand name
Others

Estimated Useful Life

3-5 years
3-8 years
10 years
20 years
2-3 years

Impairment of long-lived assets other than goodwill

The Group evaluates its long-lived assets, including fixed assets and intangible assets with finite lives, for impairment 
whenever events or changes in circumstances, such as a significant adverse change to market conditions that will impact the future use 
of the assets, indicate that the carrying amount of an asset may not be fully recoverable. When these events occur, the Group evaluates 
the recoverability of long-lived assets by comparing the carrying amount of the assets to the future undiscounted cash flows expected 
to result from the use of the assets and their eventual disposition. If the sum of the expected undiscounted cash flows is less than the 
carrying amount of the assets, the Group recognizes an impairment loss based on the excess of the carrying amount of the assets over 
their fair value. Impairment losses if any, are included in general and administrative expense.

Fair value measurements of financial instruments

The Company applies ASC 820, Fair Value Measurements and Disclosures. ASC 820 defines fair value, establishes a 
framework for measuring fair value and expands disclosures about fair value measurements. ASC 820 requires disclosures to be 
provided for fair value measurements.

ASC 820 establishes a three-tier fair value hierarchy, which prioritizes the inputs used in measuring fair value as follows:

Level 1—Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets.

Level 2—Includes other inputs that are directly or indirectly observable in the marketplace.

Level 3—Unobservable inputs which are supported by little or no market activity.

ASC 820 describes three main approaches to measuring the fair value of assets and liabilities: (1) market approach; 
(2) income approach; and (3) cost approach. The market approach uses prices and other relevant information generated from market 
transactions involving identical or comparable assets or liabilities. The income approach uses valuation techniques to convert future 
amounts to a single present value amount. The measurement is based on the value indicated by current market expectations about 
those future amounts. The cost approach is based on the amount that would currently be required to replace an asset.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Fair value measurements of financial instruments (continued)

Financial instruments include cash and cash equivalents, restricted cash, accounts and notes receivables, certain other current 

assets, short-term investments, due from related parties, accounts and notes payable, short-term bank loans, amounts due to related 
parties, and certain other current liabilities. The carrying values of the financial instruments approximate their fair values due to their 
short-term maturities.

Modification of redeemable convertible preferred shares

The Group assesses whether an amendment to the terms of its redeemable convertible preferred shares is an extinguishment 

or a modification using the fair value model. If the fair value of the redeemable convertible preferred shares immediately after the 
amendment changes by more than 10 percent from the fair value of the redeemable convertible preferred shares immediately before 
the amendment, the amendment is considered an extinguishment. An amendment that does not meet this criterion is a modification. 
When redeemable convertible preferred shares are extinguished, the difference between the fair value of the consideration transferred 
to the redeemable convertible preferred shareholders and the carrying amount of the redeemable convertible preferred shares (net of 
issuance costs) is treated as a deemed dividend to the redeemable convertible preferred shareholders. When redeemable convertible 
preferred shares are modified, the increase of the fair value immediately after the amendment is treated as a deemed dividend to the 
redeemable convertible preferred shareholders. Modifications that result in a decrease in the fair value of the redeemable convertible 
preferred shares are not recognized.

Inventories

Inventories are comprised of finished goods. The Group’s finished goods consists of (i) low value consumables used in 

performing express delivery services, freight delivery services and supply chain management services such as handheld terminals, 
packing materials and uniforms emblazoned with the logo “BEST” (“accessories”); and (ii) fast-moving consumer goods such as 
beverage and drinks, snacks and daily necessities to be sold on the Group’s Store+ online business-to-business platform and in retail 
stores (“consumer goods”). Inventories are stated at the lower of cost and net realizable value. Net realizable value is the estimated 
selling price in the ordinary course of business, less applicable variable selling expenses. Cost of accessories is accounted for using the 
weighted average cost method. Cost of purchased consumer goods are accounted for using the first-in first-out method for Store+ 
online business prior to January 1, 2018 and the weighted average cost method for Wowo, respectively. Adjustments are recorded to 
write down the cost of inventory to the estimated market value due to the slow-moving merchandise and damaged goods. Write-downs 
are recorded in cost of revenue in the consolidated statements of comprehensive loss.

Starting in 2018, the Group elected to change the inventory costing method for the Store+ online business from the first-in 

first-out method to the weighted average cost method. The impact of the change in accounting principle was immaterial to all periods 
presented and thus, not applied retrospectively.

Revenue recognition

On January 1, 2018, the Group adopted ASC 606, Revenues from Contracts with Customers (“ASC 606”) and elected to 

apply the modified retrospective approach to contracts that are not completed as of this date. The cumulative effect of initially 
applying ASC 606 resulted in an increase to opening accumulated deficit of RMB25,054, which has been recognized on the day of 
initial application and prior periods were not retrospectively adjusted. The Company does not disclose the value of unsatisfied 
performance obligations for (i) contracts with an original expected length of one year or less and (ii) contracts for which the Company 
recognizes revenue at the amount to which it has the right to invoice for services performed.

F-25

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Revenue recognition (continued)

Commencing on January 1, 2018, revenue is recognized when control of promised goods or services is transferred to the 

Group’s customers in an amount of consideration to which an entity expects to be entitled to in exchange for those goods or services. 
The Group presents value-added taxes as a reduction from revenues.

The Group’s revenue recognition policies effective on the adoption date of ASC 606 are as follows:

Express delivery services

The Group provides express services that comprise of sorting, line-haul and feeder transportation services to its franchisee 

service stations, which are also the Group’s customers, when parcels (under 15 kg) are dropped off by the Group’s franchisee service 
station customers at the Group’s first hub or sortation center.

Prior to 2017, the Group was not responsible for last mile delivery of the parcels and therefore, the Group’s customers were 
separately engaging with, and directly liable to, the last mile delivery service stations for their delivery service and related fees. The 
fees the Group earned from its customers were based on the parcel’s weight and route to the Group’s last destination hub or sortation 
center. Therefore, the Group recognized revenue when the parcels were picked up from the Group’s last destination hub or sortation 
center by franchisees operating the last mile delivery service stations for delivery to end recipients.

Starting in 2017, in order to enhance the Group’s parcel delivery experience and the Group’s control over service quality 
throughout its network, the Group revised its contractual arrangements and service offerings with its franchisee service stations to 
offer an integrated service that includes last-mile delivery service to end recipients and acts as the principal that is directly responsible 
for all parcels sent through its network, from the point when customers drop off the parcels at the Group’s first hub or sortation center 
all the way through to the point when the parcels are delivered to end recipients.

Customers are required to prepay for express delivery services and the Group records such amounts as “customer advances 

and deposits and deferred revenue” in the balance sheet. The transaction price the Group earns from its customers are based on the 
parcel’s weight and route to the end recipient’s destination.  In addition, the Group provides certain discounts, incentives and rebates 
based on explicitly agreed upon terms with its customers that can decrease the transaction price and estimates variable consideration 
based on the most likely amount to be provided. The amount of variable consideration included in the transaction price is limited to 
the amount that will not result in a significant revenue reversal. The Group reviews the estimate of variable consideration and updates 
the transaction price at the end of each reporting period as necessary. Uncertainties related to the variable consideration for 
transactions are resolved in a short time frame. Adjustments to variable consideration are recognized in the period the adjustments are 
identified and have historically been insignificant.

The vast majority of the Group’s contracts with customers are for express delivery services and include only one performance 

obligation. Performance obligations are generally short-term in nature and with transit days being a week or less for each parcel. The 
Group recognizes revenue over time as customers receive the benefit of the Group’s services as the goods are delivered from one 
location to another. As such, express delivery services revenue is regonized proportionally as a parcel moves from origin to 
destination and the related costs are recognized as incurred.  The Group uses an output method of progress based on time-in-transit as 
it best depicts the transfer of control to the customer.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Revenue recognition (continued)

Express delivery services (Continued)

A minor percentage of the Group’s express delivery services are performed by its self-operated service stations for direct 

customers (“direct customer express delivery services”), who are the senders of the parcels. The Group is directly responsible for the 
parcel from the point it is received from the senders all the way through the point when the parcels are delivered to end recipients. 
Direct customer revenue is recognized proportionally as parcels are transported to end recipients and the related costs are recognized 
as incurred.

Express delivery services revenue also includes initial non-refundable franchise fees. The initial non-refundable franchise 
fees are recognized over the franchise period due to the franchisees’ rights to access the Group’s logos and brand names which are 
considered symbolic intellectual properties. The initial non-refundable franchise fees are negotiated under a separate agreement and 
represent a very small percentage of revenue for all periods presented.

Freight delivery services

Similar to express delivery services, the Group provides freight services that comprise of sorting, line-haul and feeder 

transportation services mainly to its franchisees, which are also the Group’s customers. Prior to 2017, the Group’s customers directly 
engaged the last mile delivery service stations that deliver the shipments to the end recipients. The freight fees the Group earned from 
its customers were based on the shipment’s weight and route to the Group’s last destination hub or sortation center. Therefore, the 
Group recognized revenue when the freight shipments were picked up from the Group’s last destination hub or sortation center for 
delivery to end recipients.

Starting in 2017, in order to enhance the Group’s freight delivery experience and the Group’s control over service quality 
throughout its network, the Group revised its contractual arrangements and service offerings with its franchisee service stations to 
offer an integrated service that includes last-mile delivery service to end recipients and acts as the principal that is directly responsible 
for all shipments sent through its network, from the point when customers drop off the shipments at the Group’s first hub or sortation 
center all the way through to the point when the shipments are delivered to end recipients.

Customers are required to prepay for freight delivery services and the Group records such amounts as “customer advances 
and deposits and deferred revenue” in the balance sheet. The transaction price the Group earns from its customers are based on the 
shipment’s weight and route to the end recipient’s destination.

The vast majority of the Group’s contracts with customers are for freight delivery services and include only one performance 

obligation. Performance obligations are generally short-term in nature with transit days being a week or less for each shipment. The 
Group recognizes revenue over time as customers receive the benefit of the Group’s services as the goods are shipped from one 
location to another. As such, freight delivery services revenue is regonized proportionally as a shipment moves from origin to 
destination and the related costs are recognized as incurred. The Group uses an output method of progress based on time-in-transit as it 
best depicts the transfer of control to the customer.

Freight delivery services revenue also includes initial non-refundable franchise fees. The initial non-refundable franchise fees 

are recognized over the franchise period due to the franchisees’ rights to access the Group’s logos and brand names which are 
considered symbolic intellectual properties. The initial non-refundable franchise fees are negotiated under a separate agreement and 
represent a very small percentage of revenue for all periods presented.

F-27

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Revenue recognition (continued)

Supply chain management services

The Group provides warehouse management and order fulfillment services (through its self-operated order fulfillment 

centers), and transportation services to its offline and online enterprise customers. The arrangements comprise of various service 
offerings that can be purchased at the option of the customer. Each of the service options are substantive and the enterprise customers 
cannot purchase each additional service at a significant and incremental discount. Therefore, each service is accounted for as a 
separate performance obligation. The Group is the primary obligor and does not outsource any portion of the order fulfillment services 
to supply chain franchisee partners. The Group recognizes warehouse management and order fulfillment services revenue upon 
completion of the services. The Company considers transfer of control to occur once the services are performed as the Company has 
the right to payment. For the majority of supply chain contracts, customers are billed on a monthly basis and remit payment according 
to the customers’ credit terms which ranges from 5 to 120 days.

The Group recognizes transportation services revenue over time as customers receive the benefit of our services as the goods 
are shipped from origin to destination. As such, transportation service revenue is recognized proportionally as a shipment moves from 
origin to destination and the related costs are recognized as incurred. The Group uses an output method of progress based on time-in-
transit as it best depicts the transfer of control to the customer.

A small percentage of revenue is also earned from supply chain franchisee partners that can access the Group’s supply chain 

network. These franchisee partners pay an initial non-refundable fee for a comprehensive operating manual and orientation training, as 
well as an agreed upon system usage fee for each order processed through the Group’s supply chain network. The initial non-
refundable fees and system usage fees were insignificant for all periods presented.

Store+ services

The Group recognizes revenue upon the delivery of the consumer goods to its convenience store membership customers. 
Starting in May 2017, the Company also generates and recognizes revenue upon the sales of merchandise to end consumers by the 
Group’s self-operated convenience stores. The Group is the principal to the transaction for the sales of consumer goods and 
merchandise and revenue from these transactions are recognized on a gross basis. Transfer of control occurs at a point in time once 
delivery has been completed as the Group has transferred control of the promised goods to the customer. Generally, customers are 
billed upon delivery of the consumer goods while convenience store customers make payment upon checkout of merchandise.

Other services

The Group mainly provides cross-border logistic coordination services, finance leasing services and Ucargo transportation 

services. For cross-border logistic coordination services, the Group recognize revenue upon completion of the services. Revenue from 
interest income on financing leases is recognized using the effective interest rate method. Ucargo transportation services revenue is 
recognized proportionally as a shipment moves from origin to destination using an output method of progress based on time-in-transit 
while the related costs are recognized as incurred. The Group is the principal to the transaction for these services and revenue from 
these transactions is recognized on a gross basis.

F-28

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Revenue recognition (continued)

Contract assets and liabilities

The Group enters into contracts with its customers, which may give rise to contract liabilities (deferred revenue) and contract 
assets (unbilled revenue). The payment terms and conditions within the Group’s contracts vary by the type of service and customers. 
When the timing of revenue recognition differs from the timing of payments made by customers, the Group recognizes either unbilled 
revenue (its performance precedes the billing date) or deferred revenue (customer payment is received in advance of performance).

Contract assets represent unbilled amounts resulting from provision of transportation services as the Group has an 

unconditional right to payment only once all delivered goods reach their destination. Contract assets are classified as current and the 
full balance is reclassified to accounts receivables when the right to payment becomes unconditional. The balance of contract assets 
was insignificant as of January 1, 2018 and December 31, 2018.

Contract liabilities are included in “customer advances and deposits and deferred revenue” in the accompanying consolidated 

balance sheet. Contract liabilities represents the amount of consideration received upfront from customers related to in-transit 
shipments that has not yet been recognized as revenue based on our selected measure of progress and non-refundable franchise fees 
which are recognized over the franchise period. The Group classifies contract liabilities as current based on the timing of when the 
Group expects to recognize revenue, which typically occurs within a week after period-end.

The opening and closing balances of contract liabilities arising from contracts with customers as of December 31, 2018 were as 

follows:

Balance at
December
31, 2017
RMB

Balance at 
January 1,
2018 as
adjusted
RMB

Balance at
December 31,
2018
RMB

Balance at
December 31,
2018
USD

Contract liabilities

505,587

530,642

639,912

93,071

Revenue recognized in the year ended December 31, 2018 that was included in the contract liability balance at the beginning 

of the period was RMB484,388 (US$70,451). This revenue was driven primarily by express and freight delivery performance 
obligations being satisfied.

For contract costs associated with obtaining a contract, the Group capitalized the incremental contract cost such as 
commissions incurred in connection with obtaining a contract and amortizes the capitalized contract costs using a straight line basis 
over the term of the contract. The capitalized contract costs as of December 31, 2018 and the related amortization during the year 
ended December 31, 2018 was insignificant.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Revenue recognition (continued)

The cumulative effect of the changes made to our consolidated Januarary 1, 2018 balance sheet for the adoption of ASC 606 

were as follows:

Balance at
December 31,
2017
RMB

Adjustments
RMB

Balance at
January 1, 2018
RMB

Current liabilities:

Customer advances and deposits and deferred revenue

910,383

25,054

935,437

Shareholders’ equity:
Accumulated deficit

(14,886,214)

(25,054)

(14,911,268)

The impact of adoption of ASC 606 on our consolidated statements of comprehensive loss and consolidated balance sheet 

were as follows.

Revenue from third parties:
Express delivery
Freight delivery
Supply chain management
Total revenue
Gross profit
Loss from operations
Loss before income tax and share of net income/(loss) of 

equity investees

Loss before share of net income/(loss) of equity investees
Net loss

Year ended December 31,
Balance without
adoption of
ASC 606
RMB

Effect of
change
RMB

As reported
RMB

17,702,869
4,102,610
2,074,414
23,879,893
1,441,137
(657,974)

(496,048)
(507,935)
(508,391)

17,686,557
4,095,438
2,069,648
23,851,643
1,412,887
(686,224)

(524,299)
(536,186)
(536,641)

16,312
7,172
4,766
28,250
28,250
28,250

28,250
28,250
28,250

As at December 31, 2018
Balance without
adoption of
ASC 606
RMB

Effect of
change
RMB

As reported
RMB

Current assets:

Accounts and notes receivables

Current liabilities:

1,046,844

1,042,078

Customer advances and deposits and deferred revenue

1,219,230

1,220,800

Shareholders’ equity:
Accumulated deficit

(15,419,256)

(15,422,452)

F-30

4,766

(1,570)

3,196

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Revenue recognition (continued)

The adoption of ASC 606 did not have a material impact on net loss per share or the consolidated statement of cash flows for 

the year ended December 31, 2018.

Cost of revenue

Cost of revenue consists primarily of transportation costs including last-mile delivery service fees, cost of express and freight 

delivery accessories, operating costs for the delivery platforms, hubs and sortation centers, operating costs for the supply chain 
management network, purchased consumer goods, salaries and benefits of related personnel, depreciation, rental costs, and other 
related operating costs.

Selling expenses

Advertising costs are expensed when incurred and are included in selling expenses in the consolidated statements of 

comprehensive loss. For the years ended December 31, 2016, 2017 and 2018, advertising expenses were RMB15,089, RMB15,401 
and RMB24,131 (US$3,510), respectively.

Selling expenses include shipping and handling costs incurred for the Store  services segment comprising of costs for 

+

operating and staffing the Group’s warehouses, packaging and outbound shipping to customers. Shipping and handling costs 
amounted to RMB74,022, RMB203,916 and RMB224,815 (US$32,698) for the years ended December 31, 2016, 2017 and 2018, 
respectively.

Selling expenses also include retail store occupancy costs such as rent, depreciation, amortization and overhead expenses 

+
incurred for Wowo, which is included in the Store  services segment. Retail store occupancy costs amounted to RMB nil, RMB70,450 
and RMB106,590 (US$15,503) for the years ended December 31, 2016, 2017 and 2018, respectively.

Government subsidies

Government subsidies primarily consist of financial subsidies received from local governments for operating a business in 

their jurisdictions and compliance with specific policies promoted by the local governments. There are no defined rules and 
regulations to govern the criteria necessary for companies to receive such benefits, and the amount of financial subsidy is determined 
at the discretion of the relevant government authorities. For the government subsidies with non-operating nature and with no further 
conditions to be met, the amounts are recorded as non-operating income in “Other income” when received. The government subsidies 
with certain operating conditions are recorded as liabilities when received and will be recorded as “Other income” when the conditions 
are met.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Leases

Lessee

Leases are classified at the inception date as either a capital lease or an operating lease. A lease is a capital lease if any of the 
following conditions exists: a) ownership is transferred to the lessee by the end of the lease term, b) there is a bargain purchase option, 
c) the lease term is at least 75% of the property’s estimated remaining economic life or d) the present value of the minimum lease 
payments at the beginning of the lease term is 90% or more of the fair value of the leased property to the lessor at the inception date. A 
capital lease is accounted for as if there was an acquisition of an asset and an incurrence of an obligation at the inception of the lease.

All other leases are accounted for as operating leases wherein rental payments are expensed on a straight-line basis over their 

respective lease term. The Group leases certain office, warehouses and hub and sortation center facilities, and equipment under non-
cancelable operating leases. Certain lease agreements contain rent holidays. Rent holidays are considered in determining the straight-
line rent expense to be recorded over the lease term.

Lessor

The Group provides financing leases of multiple types of motor vehicles and logistic equipment, primarily to transportation 

service providers that meet the Group’s credit assessment requirements. The financing leases range from two to ten years, do not 
contain contingent rental income clauses, and are fully collateralized by assets the Group can repossess in the event of default. Initial 
direct costs were insignificant for all periods presented. Revenue from interest income on financing leases is recognized using the 
effective interest rate method. For the years ended December 31, 2016, 2017, and 2018, interest income amounted to RMB3,592, 
RMB62,174 and RMB125,225 (US$18,213), respectively, which is included in “Others revenue” in the accompanying consolidated 
statements of comprehensive loss. As of December 31, 2017 and 2018, all financing lease receivables were within their payment 
terms.

Research and Development Expenses

Research and development expenses primarily consist of salaries and benefits for research and development personnel and 

depreciation of property and equipment. The Group expenses research and development costs as they are incurred.

Comprehensive loss

Comprehensive loss is defined as the changes in equity of the Group during a period from transactions and other events and 

circumstances excluding transactions resulting from investments by owners and distributions to owners. Among other disclosures, 
ASC 220, Comprehensive Income, requires that all items that are required to be recognized under current accounting standards as 
components of comprehensive loss be reported in a financial statement that is displayed with the same prominence as other financial 
statements. For each of the periods presented, the Group’s comprehensive loss includes net loss and foreign currency translation 
adjustments, and is presented in the consolidated statements of comprehensive loss.

F-32

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Income taxes

The Group follows the liability method of accounting for income taxes in accordance with ASC 740, Income Taxes

(“ASC 740”). Under this method, deferred tax assets and liabilities are determined based on the difference between the financial 
reporting and tax bases of assets and liabilities using enacted tax rates that will be in effect in the period in which the differences are 
expected to reverse. The Group records a valuation allowance to offset deferred tax assets if based on the weight of available 
evidence, it is more-likely-than-not that some portion, or all, of the deferred tax assets will not be realized. The effect on deferred 
taxes of a change in tax rate is recognized in tax expense in the period that includes the enactment date of the change in tax rate.

The Group accounted for uncertainties in income taxes in accordance with ASC 740. Interest and penalties arising from 
underpayment of income taxes shall be computed in accordance with the related PRC tax law. The amount of interest expense is 
computed by applying the applicable statutory rate of interest to the difference between the tax position recognized and the amount 
previously taken or expected to be taken in a tax return. Interest and penalties recognized in accordance with ASC 740 are classified in 
the consolidated statements of comprehensive loss as income tax expense.

The Group recognizes in its consolidated financial statements the impact of a tax position if a tax return position or future tax 

position is “more likely than not” to prevail based on the facts and technical merits of the position. Tax positions that meet the “more 
likely than not” recognition threshold are measured at the largest amount of tax benefit that has a greater than fifty percent likelihood 
of being realized upon settlement. The Group’s estimated liability for unrecognized tax benefits included in “Other non-current 
liabilities” in the accompanying consolidated balance sheets is periodically assessed for adequacy and may be affected by changing 
interpretations of laws, rulings by tax authorities, changes and/or developments with respect to tax audits, and expiration of the statute 
of limitations. The actual benefits ultimately realized may differ from the Group’s estimates. As each audit is concluded, adjustments, 
if any, are recorded in the Group’s consolidated financial statements. Additionally, in future periods, changes in facts, circumstances, 
and new information may require the Group to adjust the recognition and measurement estimates with regard to individual tax 
positions. Changes in recognition and measurement estimates are recognized in the period in which the changes occur.

F-33

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Share-based compensation

Awards granted to employees

The Group applies ASC 718, Compensation—Stock Compensation (“ASC 718”), to account for its employee share-based 

payments. In accordance with ASC 718, the Group determines whether an award should be classified and accounted for as a liability 
award or equity award. All the Group’s share-based awards to employees were classified as equity awards and are recognized in the 
consolidated financial statements based on their grant date fair values. For awards only with service conditions, the Group has elected 
to recognize compensation expense using the straight-line method for awards granted with graded vesting provided that the amount of 
compensation cost recognized at any date is at least equal to the portion of the grant date value of the options that are vested at that 
date. For awards with performance and service conditions, the Group uses the accelerated method for awards granted with graded 
vesting. The Group accounts for forfeitures as they occur.

The Group, with the assistance of an independent third party valuation firm, determined the fair value of the share options 
granted to employees. The binomial option pricing model was applied in determining the estimated fair value of the options granted 
to employees.

Awards granted to non-employees

The Group has accounted for equity instruments issued to non-employees in accordance with the provisions ASC 505-50, 

Equity-based payments to non-employees. All transactions in which goods or services are received in exchange for equity instruments 
are accounted for based on the fair value of the consideration received or the fair value of the equity instrument issued, whichever is 
more reliably measurable. The measurement date of the fair value of the equity instrument issued is the date on which the 
counterparty’s performance is completed as there is no associated performance commitment. On July 1, 2018, the Group early adopted 
ASU 2018-07: Compensation — Stock Compensation (Topic 718): Improvements to Nonemployee Share-Based Payment Accounting
(“ASU 2018-07”) which aligns the measurement and classification guidance for share based payments to nonemployees with that for 
employees, with certain exceptions. ASU 2018-07 is required to be adopted on a modified retrospective basis through a cumulative-
effect adjustment to accumulated deficit as of the beginning of the fiscal year of adoption. Nonemployee share-based payment awards 
within the scope of ASC 718 are measured at grant-date fair value. There was no material impact on the consolidated financial 
statements from the adoption of ASU 2018-07.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Share-based compensation (continued)

Modification of awards

A change in any of the terms or conditions of the awards is accounted for as a modification of the award. Incremental 

compensation cost is measured as the excess, if any, of the fair value of the modified award over the fair value of the original award 
immediately before its terms are modified, measured based on the fair value of the awards and other pertinent factors at the 
modification date. For vested awards, the Group recognizes incremental compensation cost in the period the modification occurs. For 
unvested awards, the Group recognizes over the remaining requisite service period, the sum of the incremental compensation cost and 
the remaining unrecognized compensation cost for the original award on the modification date. If the fair value of the modified award 
is lower than the fair value of the original award immediately before modification, the minimum compensation cost the Group 
recognizes is the cost of the original award.

Long-term investments

The Group’s long-term investments consist of equity investments without readily determinable fair value and equity method 
investments. Prior to adopting ASC 321 on January 1, 2018, investments in investees that do not have readily determinable fair value 
and over which the Group does not have significant influence are carried at cost, in accordance with ASC Subtopic 325-
20, Investments-Other: Cost Method Investments. The Group only adjusts the carrying value of such investments for an other-than-
temporary decline in fair value and for distribution of earnings that exceeds its share of earnings since its investment. The Group 
regularly evaluates the impairment of the cost method investments based on the performance and financial position of the investee as 
well as other evidence of market value. Such evaluation includes, but is not limited to, reviewing the investee’s cash position, recent 
financing, projected and historical financial performance, cash flow forecasts and financing needs. An impairment loss is recognized 
in earnings equal to the excess of the investment’s cost over its fair value at the balance sheet date of the reporting period for which 
the assessment is made. The fair value would then become the new cost basis of the investment.

After the adoption of ASC 321 from January 1, 2018, the Group accounts for investments in an investee over which the 

Group does not have significant influence and which do not have readily determinable fair value using the measurement alternative, 
which is defined as cost, less impairments, adjusted by observable price changes. The Group makes a qualitative assessment of 
whether the investment is impaired at each reporting date. If a qualitative assessment indicates that the investment is impaired, the 
Group estimates the investment’s fair value in accordance with ASC 820. If the fair value is less than the investment’s carrying value, 
the Group recognizes an impairment loss equal to the difference between the carrying value and fair value.

Investments in entities in which the Group can exercise significant influence and holds an investment in voting common 

stock or in-substance common stock (or both) of the investee but does not own a majority equity interest or control are accounted for 
using the equity method of accounting in accordance with ASC 323, Investments-Equity Method and Joint Ventures (“ASC 323”). 
Under the equity method, the Group initially records its investments at cost. The Group subsequently adjusts the carrying amount of 
the investments to recognize the Group’s proportionate share of each equity investee’s net income/(loss) into earnings after the date of 
investments. The Group evaluates the equity method investments for impairment under ASC 323. An impairment loss on the equity 
method investments is recognized in earnings when the decline in value is determined to be other-than-temporary.

F-35

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Loss per share

In accordance with ASC 260, Earnings Per Share (“ASC 260”), basic loss per share is computed by dividing net loss 
attributable to ordinary shareholders by the weighted average number of unrestricted ordinary shares outstanding during the year using 
the two-class method. Under the two-class method, net loss is allocated between ordinary shares and other participating securities 
based on their participating rights. The Group’s redeemable convertible preferred shares (Note 14) and Class A, Class B and Class C 
ordinary shares (Note 19) are participating securities. Diluted loss per share is calculated by dividing net loss attributable to ordinary 
shareholders as adjusted for the effect of dilutive ordinary equivalent shares, if any, by the weighted average number of ordinary and 
dilutive ordinary equivalent shares outstanding during the period. Ordinary equivalent shares consist of the ordinary shares issuable 
upon the conversion of the Group’s redeemable convertible preferred shares using the if-converted method, and ordinary shares 
issuable upon the exercise of the share options and vesting of restricted share units, using the treasury stock method. Ordinary share 
equivalents are excluded from the computation of diluted loss per share if their effects would be anti-dilutive.

For the year ended December 31, 2016, the computation of basic loss per share using the two-class method is not applicable 

as the Group was in a net loss position and the redeemable convertible preferred shares or participating securities do not have 
contractual rights and obligations to share in the losses of the Group. For the years ended December 31, 2017 and 2018, the two-class 
method is applicable because the Company has three classes of ordinary shares outstanding, Class A, Class B and Class C ordinary 
shares, respectively. The participating rights (liquidation and dividend rights) of the holders of the Company’s Class A, Class B and 
Class C ordinary shares are identical, except with respect to voting and conversion (Note 19). In accordance with ASC 260, the 
undistributed loss for each year is allocated based on the contractual participation rights of the Class A, Class B and Class C ordinary 
shares, respectively. As the liquidation and dividend rights are identical, the undistributed loss is allocated on a proportionate basis.

Segment reporting

In accordance with ASC 280, Segment Reporting, operating segments are defined as components of an enterprise for which 

separate financial information is available that is regularly evaluated by the chief operating decision maker (“CODM”), or decision 
making group, in deciding how to allocate resources and in assessing performance. The Group’s CODM is the Chief Executive 
Officer and each of its major service lines is a discrete operating and reportable segment.

F-36

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Recent accounting pronouncements

In January 2017, the FASB issued ASU 2017-04, Simplifying the Test for Goodwill Impairment (“ASU 2017-04”), which 

simplifies the accounting for goodwill impairment by eliminating Step two from the goodwill impairment test. The guidance is 
effective for annual and interim impairment tests performed in periods beginning after December 15, 2019. Early adoption is 
permitted for all entities for annual and interim goodwill impairment testing dates on or after January 1, 2017. The guidance should be 
applied on a prospective basis. The Group does not believe the adoption of this standard will have a material impact on its 
consolidated financial statements.

In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842) (“ASU 2016-02”). ASU 2016-02 modifies existing 

guidance for off-balance sheet treatment of a lessees’ operating leases by requiring lessees to recognize lease assets and lease 
liabilities. Under ASU 2016-02, lessor accounting is largely unchanged. ASU 2016-02 is effective for fiscal years beginning after 
December 15, 2018, including interim periods within those fiscal years. The Group will adopt this new standard from January 1, 2019 
using a modified retrospective transition method and selects the transition option to continue to apply the legacy guidance in ASC 
840, Leases, including its disclosure requirements, in the comparative periods presented and will apply the transition provisions at the 
beginning of the period of adoption by recording a cumulative adjustment to the opening balance of retained earnings in the year of 
adopting the new standard. The Group will also elect the package of practical expedients permitted under the transition guidance, 
which allows the Group to carryforward historical lease classification, assessment on whether a contract is or contains a lease, and 
initial direct costs for any leases that exist prior to adoption of the new standard. The Group will also elect the short-term lease 
exemption for certain classes of underlying assets with a lease term of 12 months or less. The Group currently believes the most 
significant change will relate to the recognition of right-of-use assets and lease liabilities on the Group’s consolidated balance sheet 
relating to the operating leases for order fulfillment centers, hubs and sortation centers. The Group does not expect any material 
impact on net assets and the consolidated statement of comprehensive loss as a result of adopting the new standard.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instrument — Credit Losses (Topic 326): Measurement of Credit 
Losses on Financial Instruments (“ASU 2016-13”). The guidance requires the measurement and recognition of expected credit losses 
for financial assets held at amortized cost. ASU 2016-13 replaces the existing incurred loss impairment model with an expected loss 
methodology, which will result in more timely recognition of credit losses. The guidance will be effective for fiscal years and interim 
periods beginning after December 15, 2019 and early adoption is permitted for fiscal years beginning after December 15, 2018, 
including interim periods within those fiscal years. In November 2018, the FASB issued ASU No. 2018-19, Codification 
Improvements to Topic 326, Financial Instruments—Credit Losses, which clarifies that receivables arising from operating leases 
should be accounted for in accordance with ASC Topic 842, Leases instead of ASC Subtopic 326-20. The Company is currently 
evaluating this guidance and the impact on its consolidated financial statements.

In February 2018, the FASB issued ASU 2018-02, Income Statement — Reporting Comprehensive Income (Topic 220): 
Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income (“ASU 2018-02”), which amends ASC 220 
to allow a reclassification from accumulated other comprehensive income to retained earnings for stranded tax effects resulting from 
the Tax Cuts and Jobs Act and requires entities to provide certain disclosures regarding stranded tax effects. This standard is effective 
for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2018. The Group does not expect the 
adoption of this standard will have a material impact on its consolidated financial statements.

F-37

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)

Recent accounting pronouncements (continued)

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework—
Changes to the Disclosure Requirements for Fair Value Measurement which eliminates, adds and modifies certain disclosure 
requirements for fair value measurements. Under the guidance, public companies will be required to disclose the range and weighted 
average used to develop significant unobservable inputs for Level 3 fair value measurements. The guidance is effective for all entities 
for fiscal years beginning after December 15, 2019 and for interim periods within those fiscal years, but entities are permitted to early 
adopt either the entire standard or only the provisions that eliminate or modify the requirements. The Group does not expect a 
significant impact from the adoption of this standard on its consolidated financial statements.

3.  CONCENTRATION OF RISKS

Concentration of credit risk

Assets that potentially subject the Group to significant concentration of credit risk primarily consist of cash and cash 
equivalents, restricted cash, accounts receivable and financing lease receivables. As of December 31, 2017 and 2018, RMB2,964,731 
and RMB2,817,959 (US$ 409,855), respectively, of the Group’s cash and cash equivalents and restricted cash were primarily 
deposited in financial institutions located in the PRC, which management believes are of high credit quality.

Accounts receivable are typically unsecured and derived from revenue earned from customers mainly in the PRC, which are 

exposed to credit risk. The risk is mitigated by credit evaluations the Group performs on its customers and its ongoing monitoring 
process of outstanding balances. The Group maintains reserves for estimated credit losses, which have generally been within its 
expectations.

The Group is exposed to default risk on its financing lease receivables amounting to RMB942,946 and RMB2,044,880 

(US$297,415) as of December 31, 2017 and 2018. The Group regularly reviews the creditworthiness and financing lease receivables 
are fully collateralized by assets the Group can repossess in the event of default. The Group assesses the allowance for credit losses 
related to financing lease receivables on a quarterly basis, either on an individual or collective basis. As of December 31, 2017 and 
2018, no allowance for credit losses was recorded.

The Group is able to take as collateral certain operating assets which it is able to monitor and repossess for rapid utilization 

and/or monetization in the event of a default. In addition, as most of the parties to which the Group provides financial services are the 
Group’s ecosystem participants, the Group has substantial knowledge about their business and operations and can monitor their 
financial position and their usage of collateralized assets.

F-38

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

3.  CONCENTRATION OF RISKS (CONTINUED)

Business, customer, political, social and economic risks

The Group participates in a dynamic logistics and supply chain management industry and believes that changes in any of the 

following areas could have a material adverse effect on the Group’s future financial position, results of operations or cash flows: 
changes in the overall demand for services; competitive pressures due to new entrants; advances and new trends in new technologies 
and industry standards; changes in certain strategic relationships or customer relationships; regulatory considerations; and risks 
associated with the Group’s ability to attract and retain employees necessary to support its growth. The Group’s operations could be 
also adversely affected by significant political, economic and social uncertainties in the PRC.

Domestic mail delivery service-related businesses are subject to significant restrictions under current PRC laws and 

regulations. Specifically, foreign investors are not allowed to own more than a 50% equity interest in any mail delivery service 
business. Currently, the Group conducts its operations in China through contractual arrangements entered between the Company, its 
PRC subsidiaries and VIE. The relevant regulatory authorities may find the current contractual arrangements and businesses to be in 
violation of any existing or future PRC laws or regulations. If so, the relevant regulatory authorities would have broad discretion in 
dealing with such violations. In addition, if the current ownership structure of the Company and its contractual arrangements with the 
VIE are found to be in violation of any existing or future PRC laws and regulations, the Company may be required to restructure its 
ownership structure and operations in the PRC to comply with the changing and new PRC laws and regulations. The Company may 
not be able to operate or control the VIE, which may result in deconsolidation of the VIE.

No single customer or supplier accounted for more than 10% of revenues or cost of revenues for the years ended 

December 31, 2016, 2017 and 2018.

Currency convertibility risk

The Group primarily transacts all of its business in RMB, which is not freely convertible into foreign currencies. On 
January 1, 1994, the PRC government abolished the dual rate system and introduced a single rate of exchange as quoted daily by the 
PBOC. However, the unification of the exchange rates does not imply that the RMB may be readily convertible into United States 
dollars or other foreign currencies. All foreign exchange transactions continue to take place either through the PBOC or other banks 
authorized to buy and sell foreign currencies at the exchange rates quoted by the PBOC. Approval of foreign currency payments by 
the PBOC or other institutions requires submitting a payment application form together with suppliers’ invoices, shipping documents 
and signed contracts.

F-39

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

3.  CONCENTRATION OF RISKS (CONTINUED)

Foreign currency exchange rate risk

From July 21, 2005, the RMB is permitted to fluctuate within a narrow and managed band against a basket of certain foreign 
currencies. For RMB against U.S. dollars, there was depreciation of approximately 6.4% and appreciation of 5.8% in the years ended 
December 31, 2016 and 2017, respectively and depreciation of approximately 5.0% in the year end December 31, 2018. It is difficult 
to predict how market forces or PRC or U.S. government policy may impact the exchange rate between the RMB and the U.S. dollars 
in the future.

To the extent that the Company needs to convert U.S. dollars into RMB for capital expenditures and working capital and 

other business purposes, appreciation of RMB against the U.S. dollar would have an adverse effect on the RMB amount the Company 
would receive from the conversion. Conversely, if the Company decides to convert RMB into U.S. dollars for the purpose of making 
payments for dividends on ordinary shares, strategic acquisitions or investments or other business purposes, appreciation of the 
U.S. dollar against RMB would have a negative effect on the U.S. dollar amount available to the Company. In addition, a significant 
depreciation of the RMB against the U.S. dollar may significantly reduce the U.S. dollar equivalent of the Company’s earnings 
or losses.

4.  BUSINESS COMBINATIONS

Acquisition of franchisee service stations

In order to consolidate and optimize the Group’s delivery capacity in certain geographic areas in the PRC, the Group 

acquired 6 franchisee service stations in 2016. There were no acquisitions in 2017 and 2018. The Group accounted for these 
acquisitions as business combinations. Total consideration for the 2016 acquisitions amounted to RMB7,639, none of which were 
attributable to any pre-existing relationships with the acquired franchisee service stations. The fair value of the assets acquired were 
insignificant. Therefore, the total consideration was allocated to goodwill, which represents the expected synergies from consolidating 
the franchisee service stations into the Group’s delivery network. Goodwill associated with these acquisitions are not tax deductible.

Cash consideration of RMB 7,342 and RMB 2,570 (US$374) was not paid as of December 31, 2017 and 2018, and has been 
recorded in accrued expenses and other liabilities (Note 13). The amounts disclosed in the accompanying consolidated statements of 
cash flows include balances related to acquisitions that occurred in prior periods. The actual results of operations after the acquisition 
date and pro-forma results of operations for these acquisitions have not been presented because the effects of those acquisitions were 
insignificant.

Acquisition of Wowo

On May 4, 2017, the Group acquired a 62.5% and 79.17% equity interest in Wowo and Chengdu Yidanshi Food Co. Ltd 

(“YDS”), respectively. The acquisitions were accounted for as a single business combination as they are considered linked 
transactions given the acquisition agreements were entered into at or around the same time with the same counterparties. Wowo 
operates convenience stores that are supported by certain services provided by YDS, which is not considered a principal part of the 
business. The Group acquired Wowo in order to accumulate first-hand experience and know-how in convenience store operation for a 
total cash consideration RMB208,377 (US$32,027).

Goodwill recognized represents the expected synergies from integrating the Wowo and YDS operations with the existing 

+

Store  services and is not tax deductible. The purchase price allocation for the acquisitions was based on a valuation determined by the 
Group with the assistance of an independent third party valuation firm. The following table summarizes the fair values of the assets 
acquired and liabilities assumed at the date of acquisition.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

4.  BUSINESS COMBINATIONS (CONTINUED)

Acquisition of Wowo (continued)

Consideration:
Cash
Less:

Cash
Inventories
Other current assets
Brand name
Other non-current assets
Short-term bank loans
Other current liabilities
Other non-current liabilities
Deferred tax liabilities
Non controlling interests

Goodwill

RMB

USD

208,377

32,027

2,737
53,003
162,220
116,600
28,419
(3,500)
(152,882)
(57,509)
(30,264)
(91,623)
181,176

421
8,146
24,933
17,921
4,368
(538)
(23,498)
(8,839)
(4,651)
(14,082)
27,846

The non-controlling interests on acquisition date was measured by applying the equity percentage held by minority 

shareholders and a discount for lack of control premium to the fair value of the acquired business of Wowo and YDS, which was 
determined using an income approach. The significant inputs were revenue growth rates, gross margin rates, gross margin ratios, 
weighted-average cost of capital, and terminal growth rates. Identifiable intangible assets acquired include Wowo’s brand name, 
which was valued using a relief from royalty approach and has an estimated remaining useful life of approximately 20 years.

On August 14, 2017, the Group acquired the remaining non-controlling interest of Wowo resulting in the Group becoming 
the sole shareholder of Wowo for a total cash consideration of RMB90,778 (US$13,952), which represented the carrying amount of 
the non-controlling interest on the acquisition date. The acquisition of the non-controlling interest by the Group was accounted for as 
an equity transaction. The non-controlling interests balance as at December 31, 2017 of RMB678 (US$104) is attributable to the the 
minority shareholders of YDS.

On March 14, 2018, the Group acquired the remaining non-controlling interest of YDS resulting the Group becoming the sole 
shareholder of YDS for a total cash consideration of RMB845 (US$123). The acquisition of the non-controlling interest by the Group 
was accounted for as an equity transaction.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

4.  BUSINESS COMBINATIONS (CONTINUED)

Acquisition of Wowo (continued)

The information of pro forma revenue and net loss for the year ended December 31, 2016 is not available and the cost to develop it 
would be excessive. The unaudited pro forma information for the year ended December 31, 2017 set forth below gives effect to the 
acquisition as if it had occurred at the beginning of the period. The pro forma results have been calculated after applying the 
Company’s accounting policies and including adjustments primarily related to the amortization of acquired intangible assets, and 
income tax effects, as applicable. The pro forma information does not include any impact of transaction synergies and is presented for 
informational purposes only and is not necessarily indicative of the results of operations that actually would have been occurred had 
the acquisition been consummated as of that time or that may result in the future:

Revenue
Net loss

Acquisition in 2018

Year ended December 31, 2017

Pro forma
(unaudited)
RMB
20,167,825
(1,228,161)

As reported
RMB
19,989,562
(1,228,060)

As reported
US$
3,072,339
(188,749)

During the year ended December 31, 2018, the Group completed an acquisition of a convenience store operation to 

complement its existing businesses and achieve synergies. The purchase consideration was not significant. Results of the acquired 
business have been included in the Group’s consolidated financial statements since the acquisition date. Goodwill recognized in 2018 
represents the expected synergies from integrating the convenience store opreations and is not tax deductible.

The actual results of operation after the acquisition date and pro-forma results of operations for this acquisition have not been 

presented because the effects of this acquisition were insignificant.

F-42

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

5.  ACCOUNTS AND NOTES RECEIVABLE, NET

Accounts and notes receivable, net, consists of the following:

Accounts receivable
Notes receivable
Allowance for doubtful accounts
Accounts and notes receivable, net

The movements in the allowance for doubtful accounts were as follows:

2017
RMB

737,946
2,100
(5,794)
734,252

As at December 31
2018
RMB
1,059,129
12,820
(25,105)
1,046,844

2018
US$

154,043
1,865
(3,651)
152,257

Balance at beginning of the year
Additions
Write-offs
Balance at end of the year

6.  PREPAYMENTS AND OTHER CURRENT ASSETS

2016
RMB

2017
RMB

2018
RMB

2018
US$

As at December 31

(7,956)
(14,851)
16,099
(6,708)

(6,708)
(18,958)
19,872
(5,794)

(5,794)
(60,183)
40,872
(25,105)

(843)
(8,753)
5,945
(3,651)

As of December 31, 2017 and 2018, VAT prepayments amounting to RMB522,129 and RMB 697,112 (US$101,391), 

respectively, are included in prepayments and other current assets.

F-43

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

7.  PROPERTY AND EQUIPMENT, NET

Machinery and electronic equipment
Leasehold improvements
Motor vehicles
Construction in progress

Less: accumulated depreciation

2017
RMB
1,343,230
542,862
8,256
223,535
2,117,883
(810,413)
1,307,470

As at December 31
2018
RMB
1,794,624
952,789
5,410
493,121
3,245,944
(1,181,287)
2,064,657

2018
US$

261,018
138,577
787
71,721
472,103
(171,811)
300,292

The Group acquired certain machinery and electronic equipment for its own operations by entering into capital leases. The 

gross amount and the accumulated depreciation of these machinery and electronic equipment were RMB29,167 and RMB12,930, 
respectively, as of December 31, 2017 and RMB29,167 (US$4,242) and RMB19,176 (US$2,789), respectively, as of December 31, 
2018. Future minimum lease payments of RMB3,596 (US$523) are payable in the amounts of RMB1,070 (US$156), RMB1,219 
(US$177), RMB910 (US$132), RMB232 (US$34) and RMB165 (US$24) in 2019, 2020, 2021, 2022 and 2023, respectively.

Depreciation expense of the property and equipment, including assets under capital leases, was RMB243,190, RMB347,567 

and RMB437,139 (US$63,579) for the years ended 2016, 2017 and 2018, respectively.

As of December 31, 2017 and 2018, the balances of construction in progress were RMB223,535 and RMB493,121 
(US$71,721), respectively, which were related to the construction of warehouses, hubs and sortation centers and related equipments.

8.  INTANGIBLE ASSETS, NET

Customer relationships
Brand name
Software
Domain name
Others

Less: accumulated amortization

2017
RMB

As at December 31
2018
RMB

2018
US$

10,449
116,600
50,222
1,329
6,130
184,730
(26,174)
158,556

10,449
116,600
56,346
1,329
6,130
190,854
(47,044)
143,810

1,520
16,958
8,195
193
892
27,758
(6,842)
20,916

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

8.  INTANGIBLE ASSETS, NET (CONTINUED)

Amortization expense of intangible assets was RMB3,121, RMB16,342 and RMB24,473 (US$3,559) for the years ended 

December 31, 2016, 2017 and 2018, respectively. Estimated amortization expense relating to the existing intangible assets with finite 
lives for each of the next five years is as follows:

2019
2020
2021
2022
2023

RMB

USD

20,234
14,076
8,699
6,249
6,245
55,503

2,943
2,047
1,265
909
908
8,072

No impairment losses were recognized for the years ended December 31, 2016, 2017 and 2018, respectively.

9.  LEASE RENTAL RECEIVABLES

Current assets:

Direct financing leases
Sales-type leases

Non-current assets:

Direct financing leases
Sales-type leases

The net investment in financing leases consisted of:

Total minimum lease payments receivable

Less: Executory costs

Minimum lease payments receivable
Less: Allowance for uncollectibles
Net minimum lease payments receivable

Unguaranteed residuals
Less: Unearned income

Net investment in financing leases
Current portion
Non-current portion

F-45

2017
RMB

As at December 31
2018
RMB

2018
US$

189,739
3,964
193,703

746,806
2,437
749,243
942,946

613,439
—
613,439

1,431,441
—
1,431,441
2,044,880

89,221
—
89,221

208,194
—
208,194
297,415

2017
RMB

As at December 31
2018
RMB

2018
US$

1,096,260
—
1,096,260
—
1,096,260
—
(153,314)
942,946
193,703
749,243

2,340,674
—
2,340,674
—
2,340,674
—
(295,794)
2,044,880
613,439
1,431,441

340,437
—
340,437
—
340,437
—
(43,022)
297,415
89,221
208,194

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

9.  LEASE RENTAL RECEIVABLES (CONTINUED)

Losses incurred with respect to default on lease receivables were insignficant for all periods presented. As of December 31, 

2017 and 2018, all lease receivables were within their payment terms and there were no impaired receivables. Accordingly, risk of 
default with respect to these receivables is remote.

Future minimum lease payments to be received for each of the five succeeding fiscal years as of the December 31, 2018 were 

as follows:

2019
2020
2021
2022
2023
Thereafter

RMB

748,377
735,913
475,313
214,554
107,120
59,397
2,340,674

USD

108,847
107,034
69,131
31,206
15,580
8,639
340,437

10.  LONG-TERM INVESTMENTS

Equity investments without readily determinable fair value

Equity investments without readily determinable fair value were accounted for as cost method investments prior to adopting 
ASC 321. As of December 31, 2017, the carrying amount of the Company’s cost method investments was RMB30,000. In accordance 
with ASC 321, the Company elected to use the measurement alternative to measure such investments at cost, less any impairment, 
plus or minus changes resulting from observable price changes in orderly transactions for identical or similar investments of the same 
issuer, if any. As of December 31, 2018, the carrying amount of the Company’s equity investments was RMB207,628 (US$30,198), 
net of RMB nil (US$ nil) in accumulated impairment. During the year ended December 31, 2018, certain equity investments were 
remeasured based on observable price changes in orderly transactions for an identical or similar investment of the same issuer and the 
aggregate carrying amount of these investments was RMB94,628 (US$13,763) as of December 31, 2018.

Unrealized gains (upward adjustments) and losses (downward adjustments and impairment) resulting from observable price 

changes of equity securities without readily determinable fair values for the year ended December 31, 2018 were RMB64,628 
(US$9,400) and RMB nil (US$ nil), respectively.

Net unrealized gains and losses for equity securities were RMB64,628 (US$9,400) for the year ended December 31, 

2018.Net realized gains and losses on equity securities sold were RMB nil (US$ nil) for the year ended December 31, 2018.

Equity method investments

On May 26, 2015, the Group completed the investment in Hangzhou Dezhi Logistic Co., Ltd, (“Dezhi”) through the 

subscription of newly issued ordinary shares representing 30% equity interest in Dezhi. Total consideration for the investment in 
Dezhi was RMB300 in cash. The Group accounts for the investment in Dezhi as an equity method investment due to its significant 
influence over the entity.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

10.  LONG-TERM INVESTMENTS (CONTINUED)

Equity method investments (continued)

On January 22, 2017, the Group completed the investment in Hangzhou Jinye Technology Co., Ltd, (“Jinye”) through the 

subscription of newly issued ordinary shares representing a 13.73% equity interest in Jinye. Total consideration for the investment in 
Jinye was RMB7,652 in cash. The Group accounts for the investment in Jinye as an equity method investment due to its significant 
influence over the entity, as the Group has one board seat out of five in Jinye. During the year ended December 31, 2018, the Group’s 
investment was diluted to 13.04% due to Jinye’s closing of equity financing raised from investors.

The carrying amount of the equity method investments were RMB7,167 and RMB6,711 (US$976) as of December 31, 2017 

and 2018, respectively. There were no impairment indicators for the equity method investments and no impairment losses were 
recognized for the years ended December 31, 2016, 2017 and 2018, respectively. Selected financial information of the equity method 
investees have not been presented as the effects were not material.

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11.  GOODWILL

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

Balance as of January 1, 2018
Goodwill acquired
Balance as of December 31, 2018
Balance as of December 31, 2018 (US$)

Express
delivery

Freight
delivery

Store

+

Others

Reporting units/operating segment

241,623
—
241,623
35,143

5,580
—
5,580
812

181,176
20,492
201,668
29,330

20,205
—
20,205
2,939

Total
448,584
20,492
469,076
68,224

For the years ended December 31, 2016, 2017 and 2018, the Group performed a qualitative assessment for the Express 

delivery and Freight delivery services reporting units based on the requirements of ASC 350-20. The Group evaluated all relevant 
factors, weighed all factors in their entirety and concluded that it was not more-likely-than-not that the fair values of the Express 
delivery and Freight delivery services reporting units were less than their respective carrying amounts. Therefore, further impairment 
testing on goodwill was unnecessary as of December 31, 2017 and 2018, respectively.

For the years ended December 31, 2017 and 2018, the Group performed a quantitative assessment for the remaining reporting 

units by estimating the fair value of the reporting units based on an income approach. The fair values of the remaining reporting units 
exceeded their respective carrying values and therefore, goodwill related to these reporting units was not impaired.

No impairment losses were recognized for the years ended December 31, 2016, 2017 and 2018.

12.  SHORT-TERM BANK LOANS

Short-term bank loans guaranteed by subsidiaries within the Group
Short-term bank loans pledged by deposits

2017
RMB

580,000
636,384
1,216,384

As at December 31
2018
RMB

740,000
1,042,900
1,782,900

2018
US$

107,628
151,684
259,312

Short-term bank loans consisted of several bank loans denominated in RMB.

The total deposits in restricted cash pledged for short-term loans was RMB1,502,866 and RMB1,166,744 (US$169,696) as of 

December 31, 2017 and 2018, respectively.

The weighted average interest rate for the outstanding borrowings as of December 31, 2017 and 2018, was approximately 

4.32% and 4.80%, respectively.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

13.  ACCRUED EXPENSES AND OTHER LIABILITIES

Accrued expenses and other liabilities consist of the following:

Salary and welfare payable
Accrual for purchases of property and equipment
Accrued expenses
Payable for business acquisitions (Note 4)
Others

2017
RMB
1,033,889
121,735
271,156
26,497
387,996
1,841,273

As at December 31
2018
RMB
1,164,401
252,265
277,479
12,335
532,305
2,238,785

2018
US$

169,355
36,690
40,357
1,794
77,420
325,616

Payable for business acquisitions mainly represents the amount to be paid to the original shareholders at the end of the 

escrow periods or consideration to be paid for other acquisitions based on their respective payment schedules.

14.  REDEEMABLE CONVERTIBLE PREFERRED SHARES

On June 18, 2008, the Company issued 30,000,000 Series A redeemable convertible preferred shares (“preferred shares”) to 

Alibaba Investment Limited (“Alibaba”) and Champ City International Limited (“Champ”) at US$0.50 per share for a total cash 
consideration of US$15,000.

On March 31, 2010, the Company issued 20,000,000 Series B preferred shares to CDH Hercules Limited (“CDH”), Pacven 

Walden Ventures VI, L.P., Pacven Walden Ventures Parallel VI, L.P. and Pacven Walden Ventures Parallel VI-KT, L.P. (collectively 
known as “Pacven”) at US$0.75 per share for a total cash consideration of US$15,000.

On February 1, 2011, the Company issued 20,869,565 Series C preferred shares to Denlux Logistics Invest Inc. (“Denlux”), 

Hong Kong Jiashi Int’l Group Limited (“Jiashi”), Orchid Development Holdings Limited (“Orchid”), Hina Group Fund, L.P. 
(“Hina”), Alibaba, Pacven at US$0.96 per share for a total cash consideration of US$20,000.

On October 25, 2011, the Company issued 54,896,623 Series D preferred shares to Florence Star Worldwide Limited 

(“Florence”) and Pacven at US$1.39 per share for a total cash consideration of US$76,500.

On January 15, 2014, the Company issued 42,731,874 Series E preferred shares to IDG-Accel China Capital II L.P., IDG-

Accel China Capital II Investors L.P. (collectively known as “IDG-Accel”), Broad Street Principal Investments, L.L.C. (“Broad 
Street”), Alibaba, CDH, Brackenhill Tower Limited (“Brackenhill”) and Hina at US$3.22 per share for a total cash consideration of 
US$137,500.

On January 15, 2015, the Company issued 31,680,441 Series F preferred shares to Alibaba, at US$4.18 per share for a total 

cash consideration of US$132,521.

On February 2, 2016, the Company issued 15,479,382 Series G-1 preferred shares to Shanghai Guangshi Investments Center 

(Limited Partnership) (“Shanghai Guangshi”) and 37,924,485 Series G-2 preferred shares to Cainiao Smart Logistics Investment 
Limited (“Cainiao Smart”), CBLC Investment Limited (“CBLC”), Liyue Jinshi Investment L.P. (“Liyue Jinshi”), China Development 
Bank International Investment Limited (“CDBII”) and Super Premium Investment Limited (“Super Premium”) at US$9.04 per share 
for a total cash consideration of US$483,000.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

14.  REDEEMABLE CONVERTIBLE PREFERRED SHARES (CONTINUED)

On April 29, 2016, the Company issued an additional 30,627,062 Series G-2 preferred shares to Cainiao Smart, Liyue Jinshi, 

CBLC, International Finance Corporation (“International Finance”), Sunshui Hopeson Capital Limited (“Sunshui Hopeson”), CCAP 
Best Logistics Holdings Limited (“CCAP Best”), SBCVC Victory Company Limited (“SBCVC”), NingBo Meishan Bonded Port 
YuePu Investment Partnership (Limited Partnership) (“YuePu Investment”), Hongkun (KY) International Limited (“Hongkun (KY)”) 
and China Huarong International Holdings Limited (“China Huarong”) at US$9.04 per share for a total cash consideration of 
US$277,000. Series G-1 preferred shares and G-2 preferred shares are collectively known as “Series G preferred shares”.

There were no new issuances of Preferred Shares subsequent to the Series G-2 Preferred Shares issuance on April 29, 2016.

The key terms of the Series A, Series B, Series C, Series D, Series E, Series F, Series G-1 and Series G-2 preferred shares 

(collectively the ‘‘Preferred Shares’’) are summarized below.

Dividends

Each holder of the Preferred Shares is entitled to receive pari passu and on a pro rata basis, prior and in preference to ordinary 

shareholders, non-cumulative dividends at such rate to be determined by the Company’s Board of Directors as and if declared at their 
sole discretion (the “Preferential Dividends”). The dividend rate of Preferred Shares shall be no less than such rate of any equity 
securities to which the Preferred Shares rank prior, with respect to dividends and upon any liquidation event, including ordinary shares 
(collectively referred to as “Junior Securities”).

After payment of the Preferential Dividends to the preferred shareholders, each shareholder of the Company shall be entitled 
to receive dividends payable in cash out of any remaining funds that are legally available therefor, on parity with each other (on an as-
converted basis), when, as and if declared at the sole discretion of the Board of Directors.

So long as any Preferential Dividends shall have been declared but remain unpaid with respect to any Preferred Share, the 

Company shall not declare, pay or set apart for payment, any dividend on any Junior Securities or make any payment on account of, or 
set apart for payment, money for a sinking or other similar fund for, the purchase, redemption or other retirement of, any Junior 
Securities or any warrants, rights, calls or options exercisable or exchangeable for or convertible into any Junior Securities, or make 
any distribution in respect thereof, either directly or indirectly, and whether in cash, obligations or shares of the Company or other 
property.

For all periods presented, no dividends were declared by the Company’s Board of Directors on the Preferred Shares.

Voting Rights

Each preferred shareholder is entitled to the number of votes equal to the number of ordinary shares into which such holder’s 

preferred shares could be converted. Unless otherwise disclosed elsewhere, preferred shareholders shall vote together with ordinary 
shareholders, and not as a separate class or series, on all matters put before the shareholders.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

14.  REDEEMABLE CONVERTIBLE PREFERRED SHARES (CONTINUED)

Liquidation Preference

In the event of liquidation, dissolution or winding up of the Company or any deemed liquidation event as defined in the 

preferred shares agreements, the assets of the Company available for distribution shall be made as follows:

(cid:120)

The holders of Series G preferred shares are entitled to receive an amount equal to the original issuance price plus all 
declared but unpaid dividends and distributions, in preference to all other classes or series of Preferred Shares and the 
ordinary shareholders of the Company;

(cid:120) After the payment to the holders of Series G preferred shares, the holders of Series F preferred shares are entitled to 
receive an amount equal to the original issuance price plus all declared but unpaid dividends and distributions, in 
preference to any distribution to the holders of the Series E, Series D, Series C, Series B and Series A preferred shares 
and the ordinary shareholders of the Company;

(cid:120) After the payment to the holders of Series F preferred shares, the holders of Series E preferred shares are entitled to 
receive an amount equal to the original issuance price plus all declared but unpaid dividends and distributions, in 
preference to any distribution to the holders of the Series D, Series C, Series B and Series A preferred shares and the 
ordinary shareholders of the Company;

(cid:120) After the payment to the holders of Series E preferred shares, the holders of Series D preferred shares are entitled to 
receive an amount equal to the original issuance price plus all declared but unpaid dividends and distributions, in 
preference to any distribution to the holders of the Series C, Series B and Series A preferred shares and the ordinary 
shareholders of the Company;

(cid:120) After the payment to the holders of Series D preferred shares, the holders of Series C preferred shares are entitled to 
receive an amount equal to the original issuance price plus all declared but unpaid dividends and distributions, in 
preference to any distribution to the holders of the Series B and Series A preferred shares and the ordinary shareholders 
of the Company;

(cid:120) After the payment to the holders of Series C preferred shares, the holders of Series B preferred shares are entitled to 
receive an amount equal to the original issuance price plus all declared but unpaid dividends and distributions, in 
preference to any distribution to the holders of the Series A preferred shares and the ordinary shareholders of the 
Company;

(cid:120) After the payment to the holders of Series B preferred shares, the holders of Series A preferred shares are entitled to 
receive an amount equal to the original issuance price plus all declared but unpaid dividends and distributions, in 
preference to any distribution to the ordinary shareholders of the Company;

If, upon any such liquidation, the assets of the Company are insufficient to make payment of the liquidation preference 

related to any series of preferred shares, the remaining assets and funds of the Company available for distribution shall be distributed 
ratably amongst the holders of that series of preferred shares in proportion to the full amounts to which they would otherwise be 
entitled to.

After payment has been made to the holders of the Preferred Shares in accordance with the above, the remaining assets of the 

Company available for distribution to shareholders shall be distributed ratably among the holders of ordinary shares and Preferred 
Shares based on the number of ordinary shares into which such Preferred Shares are convertible.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

14.  REDEEMABLE CONVERTIBLE PREFERRED SHARES (CONTINUED)

Conversion rights

Each holder of the Preferred Shares has the right, at each holder’s sole discretion, to convert at any time and from time to 

time, all or any portion of the Preferred Shares into ordinary shares. The initial conversion ratio shall be on a one for one basis, subject 
to certain general anti-dilution adjustments.

The Preferred Shares are automatically converted into ordinary shares upon the earlier of (1) closing of a Qualified IPO, 

based on the applicable then-effective conversion price (a Qualified IPO means an initial public offering on a qualified exchange with 
(i) gross proceeds to the Company of at least US$300,000 and (ii) a pre-money IPO market valuation of at least US$4,000,000); or 
(2) election in writing by the holders of at least a majority of the then outstanding Series A preferred shares, the holders of at least a 
majority of the then outstanding Series B preferred shares, the holders of at least a majority of the then outstanding Series C preferred 
shares, the holders of at least a majority of the then outstanding Series D preferred shares, the holders of at least sixty-six and two-
thirds percent (66 / %) of the then outstanding Series E preferred shares, the holders of at least a majority of the then outstanding 
Series F preferred shares and the holders of at least sixty-six and two-thirds percent (66 / %) of the then outstanding Series G 
preferred shares.

2

3

3

2

The initial conversion price and conversion ratio is the stated issuance price of each series of Preferred Shares and on a one-

for-one basis, respectively. The above conversion prices are subject to adjustments in the event that the Company issues additional 
ordinary shares or additional deemed ordinary shares through options or convertible instruments for a consideration per share received 
by the Company less than the original respective conversion prices, as the case may be, in effect on the date of and immediately prior 
to such issue. In such event, the respective conversion price is reduced, concurrently with such issue, to a price as adjusted according 
to an agreed-upon formula. The above conversion prices are also subject to adjustments on a proportional basis upon other dilution 
events.

Registration Rights

The Preferred Shares also contain registration rights which: (1) allow the holders of the Preferred Shares to demand the 

Company to file a registration statement covering the offer and sale of the ordinary shares issuable or issued upon conversion of the 
Preferred Shares at any time or from time to time after the earlier of (i) the third anniversary after the closing of the Series G-2 
preferred shares and (ii) six months following the closing of an initial public offering, including a Qualified IPO; (2) require the 
Company to offer preferred shareholders an opportunity to include in a registration if the Company proposes to file a registration 
statement for a public offering of other securities; and (3) allow the preferred shareholders to request the Company to file a 
registration on Form F-3 when the Company is eligible to use Form F-3. The Company is required to use its best efforts to effect the 
registration if requested by the preferred shareholders, but there is no requirement to pay any monetary or non-monetary consideration 
for non-performance. The registration rights shall terminate on the earlier of (i) the date that is five years from the date of closing of a 
Qualified IPO and (ii) with respect to any security holder, the date on which such holder may sell all of its registrable securities under 
Rule 144 of the Securities Act in any 90 day period.

F-52

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

14.  REDEEMABLE CONVERTIBLE PREFERRED SHARES (CONTINUED)

Redemption

The Preferred Shares are subject to redemption if:

(cid:120)

(cid:120)

a Qualified IPO has not occurred on or prior to December 31, 2018;

(a) the VIE contractual agreements are determined or otherwise deemed to be void, illegal, unenforceable or unlawful by 
the relevant governmental authority under applicable PRC laws, (b) the shareholders approve a transfer of the business, 
assets and permits of or equity interests in BEST Network, in whole or in part, to BEST China, BEST Technology, 
BEST Hangzhou, BEST Dongguan, BEST Ningbo, BEST Finance and/or BEST Supply Chain or an alternative 
restructuring of the Group, and (c) the Group fails to complete, within six months after such shareholder approval, such 
transfer or such alternative restructuring due to any reason; or any nominee shareholder of BEST Network commits any 
material breach of any VIE agreement and such material breach is not cured or such shareholder is not replaced within 
60 days after notice by an Investor to the Company; then (i) the holders of at least a majority of the then outstanding 
Series G-2 preferred shares may require the Company to redeem all or a portion of the then outstanding Series G-2 
preferred shares, (ii) the holders of at least sixty-six and two-thirds percent (66 /3%) of the then outstanding Series G-1 
preferred shares may require the Company to redeem all or a portion of the then outstanding Series G-1 preferred shares, 
(iii) the holders of at least a majority of the then outstanding Series F preferred shares may require the Company to 
redeem all or a portion of the then outstanding Series F preferred shares; (iv) the holders of at least sixty-six and two-
thirds percent (66 /3%) of the then outstanding Series E preferred shares may require the Company to redeem all or a 
portion of the then outstanding Series E preferred shares; (v) the holders of at least a majority of the then outstanding 
Series D preferred shares may require the Company to redeem all of the then outstanding Series D preferred shares; 
(vi) the holders of at least a majority of the then outstanding Series C preferred shares may require the Company to 
redeem all of the then outstanding Series C preferred shares; (vii) the holders of at least a majority of the then 
outstanding Series B preferred shares may require the Company to redeem all of the then outstanding Series B preferred 
shares; and (viii) the holders of at least a majority of the then outstanding Series A preferred shares may require the 
Company to redeem all of the then outstanding Series A preferred shares.

2

2

Upon issuance of the Series G-1 preferred shares, the redemption price was as follows:

(i)

in the event that a redemption is triggered by a failure of the Company to undertake a Qualified IPO on or prior to 
December 31, 2018, (A) the redemption price for each preferred share (other than any Series G preferred shares) 
shall be equal to (i) US$1,900,000 divided by (ii) the total number of the then issued and outstanding equity 
securities (assuming the exercise, conversion and exchange of any ordinary shares equivalents then outstanding); 
(B) the redemption price for each Series G preferred share shall be equal to: original issuance price × (112%)N,

(ii)

in the event that a redemption is triggered by an event other than a failure of the Company to undertake a Qualified 
IPO on or prior to December 31, 2018, the redemption price shall be equal to: original issuance price × (108%)N.

N = a fraction, the numerator of which is the number of calendar days between the date the holder of the preferred 
share acquired the preferred share and the date on which such preferred share is redeemed and the denominator of 
which is 365.

F-53

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

14.  REDEEMABLE CONVERTIBLE PREFERRED SHARES (CONTINUED)

Modification of preferred shares

Upon the issuance of the Series F and G preferred shares, the redemption term of any previously issued series of preferred 

shares were modified to be the same as the redemption term of the most recent series of preferred shares issued.

The Company assessed whether there was a change in fair value of each modified series of preferred shares exceeding 10% 
immediately after the change in terms compared to the fair value of the preferred shares immediately before the amendment at each 
modification date. A change in fair value exceeding 10% would result in extinguishment accounting, while a change in fair value not 
exceeding 10% would be considered non-substantive and subject to modification accounting. With the assistance of an independent 
third party valuation firm, the Company determined that the change in fair value did not exceed 10% for each series of preferred 
shares (except for the Series D preferred shares that were re-designated as Series F preferred shares discussed under ‘‘Extinguishment 
of Series D preferred shares’’), and the change in redemption value was therefore accounted for as a modification. The Company 
accounts for modifications that result in an increase to the fair value of the modified preferred shares as a deemed dividend reconciling 
net loss to net loss attributable to ordinary shareholders as there is a transfer of value from the ordinary shareholders to the preferred 
shareholders. Deemed dividends related to modification accounting of RMB423,979 were recorded as an increase to the net loss 
attributable to ordinary shareholders for the year ended December 31, 2016. Modifications that result in a decrease in the fair value of 
the modified preferred shares were not recognized.

Extinguishment of Series D preferred shares

On the issuance date of the Series F preferred shares, a Series D preferred shareholder transferred 25,000,000 Series D 

preferred shares to another preferred shareholder and the Series D preferred shares were re-designated as Series F preferred shares. 
With the assistance of an independent third party valuation firm, the Company determined that the change in fair value of the Series D 
preferred shares immediately before the amendment and the fair value of the Series F preferred shares upon issuance exceeded 10% 
and was therefore accounted for as an extinguishment. As a result, the Company derecognized the original Series D preferred shares 
and recognized the new Series F preferred shares issuance based on its fair value as of January 15, 2015. The difference between the 
fair value of the new Series F preferred shares issuance and the carrying value of the original Series D preferred shares was 
RMB296,677. This amount were recognized as a deemed dividend to a preferred shareholder and was recorded as an increase to the 
net loss attributable to ordinary shareholders in the statement of comprehensive loss. The Company reassessed that there was no BCF 
upon the extinguishment because the fair value per ordinary share at the extinguishment date was less than the most favorable 
conversion price.

Repurchase of preferred shares

On April 5, 2016, the Company repurchased 9,656,465 of Series B, 3,192,627 of Series C, 1,076,404 of Series D and 

1,553,886 of Series E preferred shares from two Series B preferred shareholders, two Series C preferred shareholders, one Series D 
preferred shareholder and one Series E preferred shareholder, respectively, for total cash consideration of US$140,000 paid to the 
preferred shareholders, for which U$126,000 was paid to the preferred shareholders and the remaining US$14,000 (equivalent to 
RMB 97,118) was reported as “Restricted cash” and “Accrued expenses and other liabilities” in the consolidated balance sheet as of 
December 31, 2016 and was paid to the preferred shareholders during the year ended December 31, 2017. The Company accounted 
for the difference between the fair value of the consideration paid for the repurchase preferred shares and the carrying value of the 
preferred shares as a deemed dividend to the preferred shareholders, and was recorded as an increase to the net loss attributable to 
ordinary shareholders in the statement of comprehensive loss.

F-54

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

14.  REDEEMABLE CONVERTIBLE PREFERRED SHARES (CONTINUED)

Accounting for Preferred Shares

The Preferred Shares have been classified as mezzanine equity as they may be redeemed at the option of the holders on or 

after an agreed upon date outside the sole control of the Company. The holders of the Preferred Shares have the ability to convert the 
instrument into the Company’s ordinary shares. The Company used the whole instrument approach to determine whether the nature of 
the host contract in a hybrid instrument is more akin to debt or to equity. The Company evaluated the embedded conversion option in 
the Preferred Shares to determine if there were any embedded derivatives requiring bifurcation and to determine if there were any 
beneficial conversion features. The conversion option of the Preferred Shares does not qualify for bifurcation accounting because the 
conversion option is clearly and closely related to the host instrument and the underlying ordinary shares are not publicly traded nor 
readily convertible into cash. The contingent redemption options and registration rights of the Preferred Shares did not qualify for 
bifurcation accounting because the underlying ordinary shares were neither publicly traded nor readily convertible into cash. There 
were no other embedded derivatives that are required to be bifurcated.

Beneficial conversion features (“BCF”) exist when the conversion price of the preferred shares is lower than the fair value of 

the ordinary shares at the commitment date, which is the issuance date in the Company’s case. When a BCF exists as of the 
commitment date, its intrinsic value is bifurcated from the carrying value of the Preferred Shares as a contribution to additional paid-in 
capital. On the commitment dates of both the Series G-1 and Series G-2 preferred shares, the most favorable conversion price used to 
measure the beneficial conversion feature was US$9.04, respectively. No beneficial conversion feature was recognized for the 
Series G-1 and Series G-2 preferred shares as the fair value per ordinary share at the commitment date was US$5.14 and US$5.24, 
respectively, which was less than the most favorable conversion price. The Company determined the fair value of ordinary shares with 
the assistance of an independent third party valuation firm. The contingent conversion price adjustment is accounted for as a 
contingent BCF. In accordance with ASC paragraph 470-20-35-1, changes to the conversion terms that would be triggered by future 
events not controlled by the issuer should be accounted as contingent conversions, and the intrinsic value of such conversion options 
would not be recognized until and unless a triggering event occurred.

The Company chose to recognize changes in the redemption value immediately as they occur and adjusted the carrying value 
of the Preferred Shares to equal the redemption value at the end of each reporting period. An accretion charge of RMB3,661,975 was 
recognized for the year ended December 31, 2016.

The Preferred Shares were converted to ordinary shares immediately upon the completion of the Company’s IPO on 

September 20, 2017 (Note 19).

F-55

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

15.  TAXATION

Enterprise income tax (“EIT”)

Cayman Islands

Under the current laws of the Cayman Islands, the Company is not subject to tax on income or capital gains. In addition, 

upon payments of dividends by the Company to its shareholders, no withholding tax is imposed.

British Virgin Islands

Under the current laws of the British Virgin Islands, BEST BVI is not subject to tax on income or capital gains. In addition, 

upon payments of dividends by BEST BVI to their shareholders, no withholding tax is imposed.

Hong Kong

The subsidiaries incorporated in Hong Kong are subject to income tax at the rate of 16.5% on the estimated assessable profits 

arising in Hong Kong. For the years ended December 31, 2016, 2017 and 2018, the Group did not make any provisions for Hong 
Kong profit tax as there were no assessable profits derived from or earned in Hong Kong for any of the periods presented. Under the 
Hong Kong tax law, BEST HK and BEST Capital HK are exempted from income tax on its foreign-derived income and there is no 
withholding taxes in Hong Kong on remittance of dividends.

China

The current enterprise income tax law (“EIT Law”) applies a uniform 25% EIT rate to both foreign invested enterprises and 

domestic enterprises.

The EIT Law treats enterprises established outside of the PRC with “effective management and control” located in the PRC 

as PRC resident enterprises for tax purposes. The term “effective management and control” is generally defined as exercising 
management and control over the business, personnel, accounting, properties, etc. of an enterprise. The Company is located in 
jurisdictions outside of the PRC, if considered a PRC resident enterprise for tax purposes, would be subject to the PRC enterprise 
income tax at the rate of 25% on their worldwide income commencing on January 1, 2008. As of December 31, 2018, the Company 
has not accrued for PRC tax on such basis as the Group’s non-PRC entities had zero assessable profits in the PRC for the period after 
January 1, 2008. The Group will continue to monitor the tax status with regards to the PRC tax resident enterprise regulation of its 
non-PRC entities.

Pursuant to relevant laws and regulations in the PRC and with approval from tax authorities in charge, one of the Group’s 

subsidiaries, BEST Technology, qualified as a High and New Technology Enterprise (“HNTE”), and is entitled to the preferential tax 
rate of 15% for three years from 2016 to 2018. BEST Technology is in the process of renewing their HNTE certificate.

F-56

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

15.  TAXATION (CONTINUED)

Withholding tax on undistributed dividends

The EIT law also imposes a withholding income tax of 10% on dividends distributed by a foreign invested enterprise (“FIE”) 

to its immediate holding company outside of China, if such immediate holding company is considered as a non-resident enterprise 
without any establishment or place within China or if the received dividends have no connection with the establishment or place of 
such immediate holding company within China, unless such immediate holding company’s jurisdiction of incorporation has a tax 
treaty with China that provides for a different withholding arrangement. According to the arrangement between Mainland China and 
Hong Kong Special Administrative Region on the Avoidance of Double Taxation and Prevention of Fiscal Evasion in August 2006, 
dividends paid by an FIE in China to its immediate holding company in Hong Kong will be subject to withholding tax at a rate of no 
more than 5% (if the foreign investor owns directly at least 25% of the shares of the FIE). 

PRC
Non-PRC

For the year ended December 31,

2016
RMB
(1,353,896)
(9,057)
(1,362,953)

2017
RMB
(1,229,979)
12,591
(1,217,388)

2018
RMB

(523,221)
27,173
(496,048)

2018
US$

(76,098)
3,952
(72,146)

The current and deferred components of income tax expense appearing in the consolidated statements of comprehensive loss 

are as follows:

Current income tax
Deferred income tax

For the year ended December 31,

2017
RMB

(11,536)
1,680
(9,856)

2018
RMB

(18,219)
6,332
(11,887)

2018
US$

(2,650)
921
(1,729)

2016
RMB

F-57

(570)
—
(570)

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

15.  TAXATION (CONTINUED)

A reconciliation of the differences between the PRC statutory tax rate and the Group’s effective tax rate for enterprise income 

tax is as follows:

Loss before income taxes and share of net income/(loss) 

of equity investees

Income tax computed at the statutory tax rate of 25%
Non-deductible expenses
Effect of different tax rates in different jurisdictions and 

preferential tax rate

Research and development expenses deduction
Non-taxable income
Over-accrued EIT for previous years
Deferred tax expense
Tax rate change
Unutilized expired tax loss
Change in valuation allowance

2016
RMB

For the year ended December 31,

2017
RMB

2018
RMB

2018
US$

(1,362,953)
340,738
(19,102)

(1,217,388)
304,346
(113,139)

(69)
3,139
3,333
—
—
—
(11,099)
(317,510)
(570)

F-58

(4,220)
9,441
13,985
(154)
(19,362)
—
(31,373)
(169,380)
(9,856)

(496,048)
124,012
(76,056)

(4,826)
12,248
17,097
(8,770)
(4,140)
16,771
(13,482)
(74,741)
(11,887)

(72,146)
18,037
(11,062)

(702)
1,781
2,487
(1,276)
(602)
2,439
(1,961)
(10,870)
(1,729)

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

15.  TAXATION (CONTINUED)

Deferred tax

Deferred tax assets, non-current
Accrued expenses
Customer advances and deposits
Allowance for doubtful accounts and inventory provision
Depreciation and amortization expense
Net operating losses carrying forward
Total deferred tax assets
Valuation allowance*
Total deferred tax assets net of valuation allowance

2017
RMB

181,914
41,367
11,298
39,892
806,782
1,081,253
(1,081,253)
—

As at December 31
2018
RMB

2018
US$

357,259
47,233 
7,476
40,305
719,878
1,172,151
(1,155,994)
16,157

51,961
6,870  
1,087
5,862
104,701
170,481
(168,131)
2,350

*

The Group recorded a full valuation allowance against deferred tax assets of those subsidiaries and VIE that are in a three-
year cumulative financial loss and are not forecasting profits in the near future as of December 31, 2017 and 2018. In making 
such determination, the Group also evaluates a variety of factors including the Group’s operating history, accumulated 
deficit, existence of taxable temporary differences and reversal periods.

Deferred tax liabilities
Fair value changes on private equity investments
Long-lived assets arising from acquisition
Total deferred tax liabilities

2017
RMB

As at December 31
2018
RMB

2018
US$

—
31,688
31,688

16,157
25,356
41,513

2,350
3,688
6,038

As of December 31, 2018, the Company has net operating losses of approximately RMB3,384,967 (US$492,323) primarily 

from its subsidiaries and VIE in the PRC, which can be carried forward per tax regulation to offset future net profit for income tax 
purposes. The net operating loss carry forwards as of December 31, 2018 will expire in years 2019 to 2028 if not utilized. As of 
December 31, 2018, the Company intends to permanently reinvest the undistributed earnings from foreign subsidiaries to fund future 
operations. As of December 31, 2018, the total amount of undistributed earnings from its PRC subsidiaries as well as VIEs was 
RMB34,751 (US$5,054). The amount of unrecognized deferred tax liabilities for temporary differences related to investments in 
foreign subsidiaries is not determined because such a determination is not practicable.

F-59

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

15.  TAXATION (CONTINUED)

Unrecognized tax benefits

As of December 31, 2017 and 2018, the Company recorded an unrecognized tax benefit of RMB106,376 and RMB132,808 
(US$19,316), respectively, of which RMB nil and RMB nil (US$ nil), respectively, are presented on a net basis against the deferred 
tax assets related to tax loss carry forwards on the consolidated balance sheets. This primarily represents the estimated income tax 
expense the Group would pay should its income tax returns have been prepared in accordance with the current PRC tax laws and 
regulations. It is possible that the amount of uncertain tax position will change in the next twelve months; however, an estimate of the 
range of the possible outcomes cannot be made at this time. As of December 31, 2017 and 2018, unrecognized tax benefits of 
RMB463 and RMB16,698 (US$2,429), respectively, if ultimately recognized, will impact the effective tax rate. A roll-forward of 
unrecognized tax benefits is as follows:

Beginning balance
Additions
Decreases
Ending balance

2017
RMB

44,353
72,332
(10,309)
106,376

As at December 31
2018
RMB

106,376
27,786
(1,354)
132,808

2018
US$

15,472
4,041
(197)
19,316

During the years ended December 31, 2016, 2017 and 2018, the Company recorded insignificant late payment interest 

expense as part of income tax expense and did not incur any penalties.

In general, the PRC tax authority has up to five years to conduct examinations of the Company’s tax filings. Accordingly, the 

PRC subsidiaries’ and the VIE and its subsidiaries’ tax years 2013 through 2018 remain open to examination by the taxing 
jurisdictions.

F-60

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

16.  RESTRICTED NET ASSETS

The Company’s ability to pay dividends is primarily dependent on the Company receiving distributions of funds from its 

subsidiaries. Relevant PRC statutory laws and regulations permit payments of dividends by the Group’s PRC subsidiaries only out of 
its retained earnings, if any, as determined in accordance with PRC accounting standards and regulations. The results of operations 
reflected in the financial statements prepared in accordance with U.S. GAAP differ from those reflected in the statutory financial 
statements of the Company’s PRC subsidiaries.

In accordance with the Regulations on Enterprises with Foreign Investment of China and its Articles of Association, the 
Company’s PRC subsidiaries, being a foreign-invested enterprise established in the PRC, are required to provide certain statutory 
reserves, namely the general reserve fund, enterprise expansion fund and staff welfare and bonus fund, all of which are appropriated 
from net profit as reported in its PRC statutory accounts. The Company’s PRC subsidiaries are required to allocate at least 10% of its 
annual after-tax profit to the general reserve fund until such fund has reached 50% of its registered capital based on the enterprise’s 
PRC statutory accounts. Appropriations to the enterprise expansion fund and staff welfare and bonus fund are at the discretion of the 
Board of Directors of the PRC subsidiaries. These reserves can only be used for specific purposes and are not transferable to the 
Company in the form of loans, advances, or cash dividends.

In accordance with the PRC Company Laws, the Company’s VIE and its subsidiaries must make appropriations from their 
annual after-tax profits as reported in their PRC statutory accounts to non-distributable reserve funds, namely statutory surplus fund, 
statutory public welfare fund and discretionary surplus fund. The VIE and its subsidiaries are required to allocate at least 10% of their 
after-tax profits to the statutory surplus fund until such fund has reached 50% of their respective registered capital. Appropriations to 
the discretionary surplus fund are made at the discretion of the Board of Directors of the VIE and its subsidiaries. These reserves can 
only be used for specific purposes and are not transferable to the Company in the form of loans, advances, or cash dividends.

No appropriations were made to statutory reserves during all periods presented due to losses in the Company’s PRC 

subsidiaries, the VIE and its subsidiaries.

Under PRC laws and regulations, there are restrictions on the Company’s PRC subsidiaries, the VIE and its subsidiaries with 

respect to transferring certain of their net assets to the Company either in the form of dividends, loans, or advances. Amounts 
restricted include paid-in capital of the Company’s PRC subsidiaries and the VIE and its subsidiaries, totaling approximately 
RMB4,402,175 (US$640,270) as of December 31, 2018; therefore in accordance with Rules 504 and 4.08(e)(3) of Regulation S-X, the 
condensed parent company only financial statements as of December 31, 2017 and 2018 and for each of the three years in the period 
ended December 31, 2018 are disclosed in Note 26.

Furthermore, cash transfers from the Company’s PRC subsidiaries to its subsidiaries outside of China are subject to PRC 

government control of currency conversion. Shortages in the availability of foreign currency may restrict the ability of the PRC 
subsidiaries and consolidated VIE to remit sufficient foreign currency to pay dividends or other payments to the Company, or 
otherwise satisfy their foreign currency denominated obligations.

F-61

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

17.  LOSS PER SHARE

Basic and diluted loss per share for each of the years presented are calculated as follows:

Basic loss per share:
Numerator:
Net loss attributable to BEST Inc.
Accretion to redemption value of redeemable convertible 

preferred shares

Deemed dividend-Repurchase of redeemable convertible 

preferred shares

Deemed dividend-Modification of redeemable convertible 

preferred shares

Net loss attributable to ordinary shareholders—basic
Denominator:
Weighted average number of ordinary shares outstanding—basic
Basic loss per share

2016
Ordinary
shares
RMB

2017

Class A
RMB

2017

Class B
RMB

2017

Class C
RMB

2018

Class A
RMB

2018

Class A
US$

2018

Class B
RMB

2018

Class B
US$

2018

Class C
RMB

2018

Class C
US$

(1,363,480)

(612,133)

(219,898)

(395,862)

(320,514)

(46,615)

(124,319)

(18,081)

(63,155)

(9,186)

(3,661,975)

(160,891)

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

(423,979)
(5,610,325)

—
(612,133)

—
(219,898)

—
(395,862)

—
(320,514)

—
(46,615)

—
(124,319)

—
(18,081)

—
(63,155)

—
(9,186)

60,000,000
(93.51)

73,900,022
(8.28)

26,547,262
(8.28)

47,790,698
(8.28)

242,542,728
(1.32)

242,542,728
(0.19)

94,075,249
(1.32)

94,075,249
(0.19)

47,790,698
(1.32)

47,790,698
(0.19)

F-62

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

17.  LOSS PER SHARE (CONTINUED)

Diluted loss per share:
Numerator:
Net loss attributable to ordinary shareholders—basic
Reallocation of net loss attributable to ordinary shareholders as a 

result of conversion of Class C and Class B to Class A 
ordinary shares (Note 19)

Net loss attributable to ordinary shareholders—diluted
Denominator:
Weighted average number of ordinary shares outstanding—basic
Conversion of Class C and Class B to Class A ordinary shares 

(Note 19)

Weighted average number of ordinary shares outstanding -

diluted

Diluted loss per share

2016
Ordinary
shares
RMB

2017

Class A
RMB

2017

Class B
RMB

2017

Class C
RMB

2018

Class A
RMB

2018

Class A
US$

2018

Class B
RMB

2018

Class B
US$

2018

Class C
RMB

2018

Class C
US$

(5,610,325)

(612,133)

(219,898)

(395,862)

(320,514)

(46,615)

(124,319)

(18,081)

(63,155)

(9,186)

—
(5,610,325)

(615,760)
(1,227,893)

—
(219,898)

—
(395,862)

(187,474)
(507,988)

(27,267)
(73,882)

—
(124,319)

—
(18,081)

—
(63,155)

—
(9,186)

60,000,000

73,900,022

26,547,262

47,790,698

242,542,728

242,542,728

94,075,249

94,075,249

47,790,698

47,790,698

— 74,337,960

—

— 141,865,947

141,865,947

—

—

—

—

60,000,000
(93.51)

148,237,982
(8.28)

26,547,262
(8.28)

47,790,698
(8.28)

384,408,675
(1.32)

384,408,675
(0.19)

94,075,249
(1.32)

94,075,249
(0.19)

47,790,698
(1.32)

47,790,698
(0.19)

For the year ended December 31, 2016, the computation of basic loss per share using the two-class method is not applicable as the Company is in a net loss position and the Preferred Shares do not have contractual 

rights and obligations to share in the losses of the Company. For the years ended December 31, 2017 and 2018, the two-class method is applicable because the Company has three classes of ordinary shares outstanding, 
Class A, Class B and Class C ordinary shares, respectively (Note 19). The effects of all outstanding Preferred Shares, share options and restricted share units were excluded from the computation of diluted loss per share for 
the years ended December 31, 2016, 2017 and 2018 as their effects would be anti-dilutive.

F-63

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

18.  SHARE-BASED PAYMENTS

2008 Stock Incentive Plan (the “2008 Plan”)

On June 4, 2008, the shareholders and Board of Directors of the Company approved the 2008 Plan, which is administrated by 

the Board of Directors and has a term of 10 years from the date of adoption. Under the 2008 Plan, the Company reserved 
10,000,000 ordinary shares of the Company to its eligible employees, directors and officers of the Group and consultants. The purpose 
of the 2008 Plan is to attract and retain key employees, directors, officers and consultants of outstanding ability and to motivate them 
to exert their best efforts on behalf of the Group by providing incentives through granting awards. On October 25, 2011 and 
January 15, 2015, the shareholders and Board of Directors of the Company approved a resolution to increase the share option pool 
under the 2008 Plan to 16,239,033 and 20,934,684 ordinary shares, respectively.

The options granted under the 2008 Plan have a contractual term of 15 years and will become vested (but not exercisable) 

either (i) immediately upon grant; or (ii) with respect to 25% of the options on the first anniversary of the vesting period, and 
thereafter in thirty-six equal monthly installments of 2.09% each on the last day of every month that has elapsed following the first 
anniversary of the vesting period until the options are 100% vested.

The grantee can exercise vested options after the commencement date of exercise and before the earlier of: 1) its contractual 
term (i.e. 15 years after its grant date); or 2) 90 days after the grantee terminates their employment if the vested options have not been 
exercised. The commencement date of exercise is upon the Company’s IPO.

In July 2017, 12,599,520 vested options were exercised pursuant to a conditional one-time waiver of the “exercisable upon 

the Company’s IPO” condition by the Group (the “early exercise”). The early exercise was not considered substantive for accounting 
purposes in accordance with ASC 718-10-55-31.

2017 Stock Incentive Plan

In September 2017, the Company’s shareholders and Board of Directors approved the 2017 Equity Incentive Plan (the “2017 
Plan”). The 2017 Plan provides for an aggregate amount of no more than 10,000,000 Class A ordinary shares to be issued. In addition, 
the number of Class A ordinary shares available to be issued under the 2017 Plan will automatically be increased by a maximum of 
2% of the Company’s total outstanding shares at the end of the preceding calendar year on January 1, 2019 and on every January 1 
thereafter for eight years, provided that the aggregate amount of shares which may be subject to awards granted under the 2017 Plan 
does not exceed 10% of the Company’s total outstanding shares at the end of the preceding calendar year.

The options granted under the 2017 Plan have a contractual term no more than 10 years and will become vested with respect 

to 25% of the options on the first anniversary of the vesting period, and thereafter in thirty six equal monthly installments of 2.09% 
each on the last day of every month that has elapsed following the first anniversary of the vesting period until the options are 100% 
vested.

The grantee can exercise vested options after the commencement date of exercise and before the earlier of: 1) its contractual 
term (i.e. 10 years after its grant date); or 2) 90 days after the grantee terminates their employment if the vested options have not been 
exercised.

The restricted Class A ordinary shares (“Restricted Shares”) granted under the 2017 Plan have the same terms as the share 

options except that Restricted Shares do not require exercise and will become vested with respect to 25% of the Restricted Shares on 
the first, second, third and fourth anniversary of the vesting period until the Restricted Shares are 100% vested.

F-64

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

18.  SHARE-BASED PAYMENTS (CONTINUED)

Options granted to employees

The options granted to employees are accounted for as equity awards and measured at their grant date fair values. Given that 

the inability of the grantees to exercise these options until the completion of the IPO constitutes a performance condition that is not 
considered probable until the IPO completion date on September 20, 2017, the Company did not recognize any compensation expense 
until the IPO occurred. Upon the IPO completion date, the Company immediately recognized expenses associated with options that 
were vested as of the IPO completion date amounting to RMB6,017, RMB13,172, RMB119,654 and RMB24,268 included in cost of 
revenues, selling expense, general and administrative expenses and research and development expenses, respectively. In addition, the 
Company recognizes the remaining compensation expenses over the remaining service requisite period using the accelerated method.

A summary of the employee share option activity under the 2008 Plan is stated below:

Outstanding, December 31, 2017
Granted
Exercised
Forfeited/Expired
Outstanding, December 31, 2018
Vested and expected to vest at December 31, 

2018

Exercisable at December 31, 2018

Number of
options

17,415,500
5,500
(12,624,363)
(502,381)
4,294,256

4,294,256
2,108,210

Weighted-
average
exercise price
US$

Weighted-
average
grant-date
fair value
US$

0.70
0.75
0.68
0.75
0.75

0.75
0.75

2.73
9.55
1.22
7.46
6.65

6.65
5.63

Weighted-
average
remaining
contractual
term
Years

11.07

Aggregate
intrinsic
Value
US$
144,235

12.95

12.95
12.60

14,430

14,430
7,085

The aggregate intrinsic value in the table above represents the difference between the closing share price on the last trading 

day in 2018 and the option’s respective exercise price. Total intrinsic value of options exercised for the years ended December 31, 
2017 and 2018 was RMB51,771 and RMB792,192 (US$115,220) respectively.

The total weighted average grant-date fair value of the share option awards granted during the years ended December 31, 

2016, 2017 and 2018 were US$5.22, US$8.63 and US$9.55 per option respectively. The total fair value of the equity awards vested 
during the years ended December 31, 2016, 2017 and 2018 were RMB nil, RMB87,812 and RMB101,966 (US$ 14,830) respectively.

F-65

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

18.  SHARE-BASED PAYMENTS (CONTINUED)

Options granted to employees (continued)

A summary of the employee share option activity under the 2017 Plan is stated below:

Outstanding, December 31, 2017
Granted
Forfeited
Outstanding, December 31, 2018
Vested and expected to vest at December 31, 

2018

Exercisable at December 31, 2018

Weighted-
average
exercise price
US$

Weighted-
average
grant-date
fair value
US$

Weighted-
average
remaining
contractual
term
Years

Aggregate
intrinsic
Value
US$

11.08
—
11.08
—

—
—

5.08
—
5.08
—

—
—

9.83
—

—

—
—

—
—

—

—
—

Number of
options

40,000
—
(40,000)
—

—
—

Total intrinsic value of options exercised for the year ended December 31, 2018 was RMB nil as no options were exercised.

The total weighted average grant date fair value of the equity awards granted during the years ended December 31, 2017 and 

2018 were US$5.08 and US$ nil per option respectively. The total fair value of the equity awards vested during the year ended 
December 31, 2017 and 2018 were RMB nil and RMB nil, respectively. As of December 31, 2018, the unrecognized compensation 
cost is RMB nil.

F-66

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

18.  SHARE-BASED PAYMENTS (CONTINUED)

Options granted to non-employees

Modification of non-employee options

On June 21, 2017 (“Modification Date”), all outstanding options granted to non-employees under the 2008 Plan amounting to 
1,500,154 options (except for 50,000 options granted to one external consultant) were modified to be fully vested on the Modification 
Date, and exercisable upon the Company’s IPO. Therefore, upon the IPO completion date, the Company immediately recognized 
expenses amounting to RMB117,578 associated with those non-employee options under the 2008 Plan that are vested as of the IPO 
completion date. In addition, the Company recognizes the remaining compensation expenses for the one external consultant over the 
remaining service requisite period using the accelerated method.

A summary of the non-employee share option activity under the 2008 Plan is stated below:

Outstanding, December 31, 2017
Granted
Exercised
Forfeited
Outstanding, December 31, 2018
Vested and expected to vest at December 31, 

2018

Exercisable at December 31, 2018

Number of
options

1,666,654
171,519
(263,550)
—
1,574,623

1,574,623
1,572,214

Weighted-
average
exercise price
US$

Weighted-
average
grant-date
fair value
US$

0.63
0.75
0.30
—
0.70

0.70
0.70

1.72
9.06
2.20
—
2.47

2.47
2.46

Weighted-
average
remaining
contractual
term
Years

Aggregate
intrinsic
Value
US$

9.81

13,907

9.67

9.67
9.66

4,657

4,657
4,649

The aggregate intrinsic value in the table above represents the difference between the closing stock price on the last trading 

day in 2018 and the option’s respective exercise price. Total intrinsic value of options exercised for the years ended December 31, 
2016, 2017 and 2018 was RMB nil, RMB nil and RMB15,703 (US$2,284), respectively.

The total weighted average grant date fair value of the share options granted during the years ended December 31, 2016, 

2017 and 2018 were US$5.17, US$9.05 and US$9.06 per option, respectively. The total fair value of the share options vested during 
the years ended December 31, 2016, 2017 and 2018 were RMB nil, RMB118,002 and RMB21,199 (US$3,083), respectively.

As of December 31, 2018, there was RMB132 (US$19) of total unrecognized non-employee share-based compensation 

expenses related to 2,409 unvested non-employee share options which is expected to be recognized over a weighted-average period of 
1.17 years. Total unrecognized compensation cost may be adjusted for actual forfeitures occurring in the future.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

18.  SHARE-BASED PAYMENTS (CONTINUED)

Grant date fair value of employee and non-employee share options

The grant date fair value of share options was determined using the binomial option valuation model, with the assistance 
from an independent third-party appraiser. The binomial model requires the input of highly subjective assumptions, including the 
expected share price volatility and the suboptimal early exercise factor. For expected volatilities, the Company has made reference to 
historical volatilities of several comparable companies. The suboptimal early exercise factor was estimated based on the Company’s 
expectation of exercise behavior of the grantees. The risk-free rate for periods within the contractual life of the share options is based 
on the market yield of U.S. treasury bonds in effect at the time of grant. Prior to the IPO, the estimated fair value of the ordinary 
shares, at the option grant dates, was determined with the assistance from an independent third-party appraiser. Subsequent to the IPO, 
the fair value of the ordinary shares is the price of the Company’s publicly traded shares. The Company’s management is ultimately 
responsible for the determination of the estimated fair value of its ordinary shares.

The assumptions used to estimate the grant date fair value of the share options granted to employees and non-employees are 

as follows:

Risk-free interest rate
Expected volatility range
Suboptimal exercise factor
Fair market value per ordinary share

Restricted Shares

2016
1.49% ~ 2.45%
37.5% ~ 37.8%
2.20
US$5.17 ~ $5.53

For the year ended December 31,
2017
2.32% ~ 2.41%
40.5% ~ 44.1%
2.20
US$5.08 ~ $11.24

2018
2.74% ~ 2.78%
44.3% ~ 46.9%
2.20
US$8.30 ~ $9.55

The following table summarizes the Company’s Restricted Shares activity under the 2017 Plan:

Outstanding, December 31, 2017
Granted
Vested and issued
Forfeited
Outstanding, December 31, 2018
Vested and expected to vest at December 31, 2018

Weighted-
average
grant-date fair
value
US$

10.19
10.41
9.00
10.10
10.44

Number of
shares

38,500
3,377,490
(15,500)
(229,391)
3,171,099
3,171,099

The weighted average grant-date fair value of Restricted Shares granted during the year ended December 31, 2018 was 

US$10.41, which was derived from the fair value of the underlying ordinary shares. As of December 31, 2018, there was 
RMB182,495 (US$26,543) of total unrecognized share-based compensation expenses related to unvested Restricted Shares expected 
to vest which are expected to be recognized over a weighted-average period of 3.33 years. Total unrecognized compensation cost may 
be adjusted for actual forfeitures occurring in the future. During the year, the Group granted 6,000 Restricted Shares to non-
employees, which were fully vested and issued during the year.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

18.  SHARE-BASED PAYMENTS (CONTINUED)

The following table summarizes the total share-based compensation expense recognized by the Company:

Cost of revenue
Selling expenses
General and administrative expenses
Rsearch and development expenses
Total share-based compensation expenses

For the year ended December 31,

2017
RMB

6,799
14,244
251,312
26,608
298,963

2018
RMB

2,003
6,007
91,982
9,115
109,107

2018
US$

291
874
13,378
1,326
15,869

2016
RMB

F-69

—
—
—
—
—

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

19. SHAREHOLDERS’ EQUITY

Upon the completion of the Company’s IPO on September 20, 2017, all the outstanding Preferred Shares were automatically 
converted into 264,034,399 ordinary shares and all outstanding ordinary shares, were re-designated into 182,168,452 Class A ordinary 
shares, 94,075,249 Class B ordinary shares and 47,790,698 Class C ordinary shares, respectively. The participating rights (liquidation 
and dividend rights) of the Class A, Class B and Class C ordinary shares are identical, except with respect to voting and conversion 
rights. Holders of Class A, Class B and Class C ordinary shares shall vote together as one class on all resolutions submitted to a vote 
by the shareholders (except with respect to the modification of the rights of any class of ordinary shares). Each share of Class A, 
Class B and Class C ordinary shares entitle the holder thereof to one vote per share, fifteen votes per share and thirty votes per share 
on all matters subject to vote at general meetings of BEST Inc. respectively, Each share of Class B and Class C ordinary share is 
convertible into one Class A ordinary share at any time at the option of the holder thereof. The right to convert shall be exercisable by 
the holder of Class B ordinary share or Class C ordinary share delivering a written notice to the Company that such holders elect to 
convert a specific number of Class B or Class C ordinary share into Class A ordinary share. In no event shall Class A ordinary shares 
be convertible into Class B or Class C ordinary shares. In no event shall Class B ordinary shares be convertible into Class C ordinary 
shares, nor shall Class C ordinary shares be convertible into Class B ordinary shares.

On September 20, 2017, the Company completed its IPO on the New York Stock Exchange. The Company offered 
45,000,000 ADSs representing 45,000,000 Class A ordinary shares at US$10.00 per ADS. Additionally, the underwriters exercised 
their options to purchase an additional 4,750,000 and 2,000,000 ADSs at US$10.00 per ADS, representing 4,750,000 and 2,000,000 
Class A ordinary shares, from the Company and selling shareholders, respectively. Net proceeds from the IPO including the over-
allotment option after deducting underwriting discount were RMB3,151,007. Deferred IPO costs of RMB30,646 were recorded as a 
reduction of the proceeds from the IPO in shareholders’ equity.

Upon completion of the IPO, all outstanding 264,034,399 Preferred Shares were converted on a one-for-one basis into 
169,959,150 Class A ordinary shares and 94,075,249 Class B ordinary shares, respectively, and the related aggregate carrying value of 
RMB15,842,210 was reclassified from mezzanine equity to shareholders’ equity. Upon completion of the IPO, all 60,000,000 
outstanding ordinary shares were converted on a one-for-one basis into 12,209,302 Class A ordinary shares and 47,790,698 Class C 
ordinary shares, respectively.

For the years ended December 31, 2016, 2017 and 2018, nil, 730,000 and 12,903,413 Class A ordinary shares were issued 

pursuant to exercise of share options and vesting of Restricted Shares.

On February 1, 2018 and September 5, 2018, the Company issued and transferred 16,000,000 and 2,000,000 Class A 
ordinary shares respectively to Citi, its depositary bank to be issued to employees and non-employees upon the exercise of their vested 
share options and vesting of their Restricted Shares under the 2008 Stock Incentive Plan and 2017 Stock Incentive Plan. As of 
December 31, 2018, 12,903,413 ordinary shares out of these 18,000,000 ordinary shares had been issued to employees and non-
employees upon the exercise of their share options and vesting of their Restricted Shares. Therefore, as of December 31, 2018, 
5,096,587 Class A ordinary shares remain available for future issuance.

As of December 31, 2018, the Company had ordinary shares outstanding comprising of 250,648,452 Class A ordinary shares, 
94,075,249 Class B ordinary shares and 47,790,698 Class C ordinary shares, respectively. No Class B or Class C ordinary shares were 
converted into Class A ordinary shares for the years ended December 31, 2017 and 2018, respectively.

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

20.  RELATED PARTY TRANSACTIONS

a)

Related Parties

Name of Related Parties
Taobao (China) Software Co. Ltd (“Taobao Software “)
Entity controlled by a principal shareholder of the Group
Zhejiang Cainiao Supply Chain Management Co. Ltd (“Cainiao”) Entity controlled by a principal shareholder of the Group
Entity controlled by a principal shareholder of the Group
Alibaba Cloud Computing Co. Ltd (“Ali Cloud”)

Relationship with the Group

b)

The Group had the following related party transactions:

Rendering of express delivery and supply chain management services:
Cainiao

271,422

489,999

652,352

94,880

For the years ended December 31,

2016
RMB

2017
RMB

2018
RMB

2018
US$

Rental of warehouse as a lessee:
Cainiao

Operating costs paid on behalf of the Company:
Cainiao

Commission fee paid to related party:
Cainiao

Operating costs paid to related party:
Ali Cloud

For the years ended December 31,

2016
RMB

2017
RMB

2018
RMB

2018
US$

—

8,731

9,076

1,320

For the years ended December 31,

2016
RMB

2017
RMB

2018
RMB

2018
US$

—

19,892

16,433

2,390

For the years ended December 31,

2016
RMB

2017
RMB

2018
RMB

2018
US$

—

—

3,489

507

For the years ended December 31,

2016
RMB

2017
RMB

2018
RMB

2018
US$

—

—

4,756

692

F-71

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

20.  RELATED PARTY TRANSACTIONS (CONTINUED)

c)

The Group had the following related party balances at the end of the year:

Amounts due from related parties:
Cainiao

Amounts due to related parties:
Cainiao
Taobao Software

21.  SEGMENT REPORTING

2017
RMB

As at December 31
2018
RMB

2018
US$

164,894

197,488

28,723

2017
RMB

As at December 31
2018
RMB

2018
US$

12,011
891
12,902

12,429
—
12,429

1,807
—
1,807

The Group has determined that it operates in five operating segments: (1) Supply chain management services, (2) Express 

delivery services, (3) Freight delivery services, (4) Store  services, and (5) Others. The “Others” category principally relates to finance 
leasing services, cross logistic services and UCargo transportation services. The operating segments also represented the reporting 
segments.

+

The CODM assesses the performance of the operating segments based on the measures of revenue, cost of revenue and gross 

(loss)/profit. Other than the information provided below, the CODM does not use any other measures by segments. The Group 
currently does not allocate assets to its operating segments, as the CODM does not use such information to allocate resources to or 
evaluate the performance of the operating segments. As most of the Group’s long-lived assets are located in the PRC and most of the 
Group’s revenue are derived from the PRC, no geographical information is presented.

F-72

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

21.   SEGMENT REPORTING (CONTINUED)

The table below provides a summary of the Group’s operating segment results for the years ended December 31, 2016, 2017 

and 2018:

Revenue:
Express delivery
Freight delivery
Supply chain management
+
Store
Others
Inter-segment*
Total revenue
Cost of revenue:
Express delivery
Freight delivery
Supply chain management
+
Store
Others
Inter-segment*
Total cost of revenue
Gross (loss)/profit:
Express delivery
Freight delivery
Supply chain management
+
Store
Others
Inter-segment*
Total gross (loss)/profit

2016
RMB

5,412,729
1,609,391
1,363,468
560,226
125,456
(227,133)
8,844,137

5,696,746
1,912,750
1,297,227
569,557
122,239
(221,952)
9,376,567

(284,017)
(303,359)
66,241
(9,331)
3,217
(5,181)
(532,430)

For the year ended December 31,

2017
RMB

2018
RMB

12,850,067
3,178,850
1,854,356
2,226,034
649,784
(769,529)
19,989,562

12,508,090
3,363,457
1,746,999
2,072,912
573,581
(761,028)
19,504,011

341,977
(184,607)
107,357
153,122
76,203
(8,501)
485,551

17,740,176
4,115,606
2,326,487
2,845,141
2,759,499
(1,825,930)
27,960,979

16,953,251
3,963,172
2,224,749
2,590,022
2,609,846
(1,821,198)
26,519,842

786,925
152,434
101,738
255,119
149,653
(4,732)
1,441,137

2018
US$

2,580,202
598,590
338,374
413,809
401,352
(265,571)
4,066,756

2,465,748
576,420
323,576
376,703
379,586
(264,881)
3,857,152

114,454
22,170
14,798
37,106
21,766
(690)
209,604

(*)

The inter-segment eliminations mainly consist of (i) express delivery services provided by the Express delivery services 
segment to the Supply chain management services segment; and (ii) supply chain management services provided by the 
Supply chain management services segment to the Store  services segment, and (iii) services provided by the Others segment 
to the Express delivery services, Freight delivery services and Supply chain management services segment, for the years 
ended December 31, 2016, 2017 and 2018, respectively.

+

F-73

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

22.  FAIR VALUE MEASUREMENTS

The following tables illustrate the fair value measurement hierarchy of the Group’s financial instruments:

Fair value measurements as at December 31, 2018 using

Quoted
prices in
active
markets
(Level 1)
RMB

Significant
observable
inputs
(Level 2)
RMB

Significant
unobservable
inputs
(Level 3)
RMB

Total
RMB

Non-recurring fair value measurement for:
Long-term investments

—

—

94,628

94,628

The Group recognized a gain of RMB64,628 (US$9,400) for measuring equity investments at fair value using the 

measurement alternative resulting from the observable price changes occuring in the year ended December 31, 2018.

The Group had no financial assets and liabilities measured and recorded at fair value on a recurring or non-recurring basis as 
of December 31, 2017. The Group had no financial assets and liabilities measured and recorded at fair value on a recurring basis as of 
December 31, 2018.

F-74

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

23.  COMMITMENTS AND CONTINGENCIES

Operating lease commitments

Future minimum payments under non-cancelable operating leases with initial terms in excess of one year consist of the 

following as of December 31, 2018:

2019
2020
2021
2022
2023

RMB
1,074,771
894,950
745,491
607,038
488,503
3,810,753

US$

156,319
130,165
108,427
88,290
71,050
554,251

Payments under operating leases are expensed on a straight-line basis over the periods of their respective leases. Certain of 
the Group’s lease arrangements have renewal options and rent escalation clauses but no restrictions or contingent rents. For the years 
ended December 31, 2016, 2017 and 2018, total rental expenses for all operating leases amounted to approximately RMB772,819, 
RMB981,737 and RMB1,083,889 (US$157,645), respectively.

Capital expenditure commitments

The Group has commitments for the construction of warehouses, hubs and sortation centers and related equipments of 

RMB701,755 (US$102,066) at December 31, 2018, which are scheduled to be paid within one year.

Contingencies

From time to time, the Group is subject to legal proceedings, investigations, and claims incidental to the conduct of its 

business. The Group is currently not involved in any legal or administrative proceedings that may have a material adverse impact on 
the Group’s business, financial position or results of operations.

24.  EMPLOYEE DEFINED CONTRIBUTION PLAN

Full time employees of the Group in the PRC participate in a government mandated defined contribution plan, pursuant to 
which certain pension benefits, medical care, employee housing fund and other welfare benefits are provided to employees. Chinese 
labor regulations require that the Group’s PRC subsidiaries, VIE and its subsidiaries make contributions to the government for these 
benefits based on certain percentages of the employees’ salaries. The Group has no legal obligation for the benefits beyond the 
contributions made. The total amounts for such employee benefits, which were expensed as incurred, were approximately 
RMB220,952, RMB219,646 and RMB221,117 (US$32,160) for the years ended December 31, 2016, 2017 and 2018, respectively.

F-75

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

25.  ACCUMULATED OTHER COMPREHENSIVE INCOME

Balance as of January 1, 2016
Foreign currency translation adjustments, net of tax of nil
Balance as of December 31, 2016
Foreign currency translation adjustments, net of tax of nil
Balance as of December 31, 2017
Foreign currency translation adjustments, net of tax of nil
Balance as of December 31, 2018
Balance as of December 31, 2018 (US$)

RMB

16,795
129,305
146,100
(133,767)
12,333
111,590
123,923
18,024

There have been no reclassifications out of accumulated other comprehensive income to net loss for all the periods presented.

F-76

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

26.  CONDENSED FINANCIAL INFORMATION OF THE PARENT COMPANY

Condensed Balance Sheets

Current assets:
Cash
Prepayments and other current assets
Total current assets
Non-current assets:
Other non-current assets
Investments in subsidiaries
Total non-current assets:
Total assets
Current liabilities:
Accrued liabilities and other payables
Non-current liabilities:
Long-term payable due to subsidiaries
Total liabilities

Notes

2017
RMB

As at December 31
2018
RMB

2018
US$

39,135
3,263
42,398

4,724
4,491,263
4,495,987
4,538,385

49,950

96,618
146,568

5,350
5,405
10,755

3,811
4,322,463
4,326,274
4,337,029

14,401

184,513
198,914

778
786
1,564

554
628,676
629,230
630,794

2,094

26,836
28,930

F-77

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

26.  CONDENSED FINANCIAL INFORMATION OF THE PARENT COMPANY (CONTINUED)

Condensed Balance Sheets (continued)

Shareholders’ equity
Class A ordinary shares (par value of US$0.01 per share 
as of December 31, 2017 and 2018; 1,858,134,053 
shares authorized as of December 31, 2017 and 2018; 
232,648,452 and 250,648,452 shares issued and 
outstanding as of December 31, 2017 and 2018, 
respectively)

Class B ordinary shares (par value of US$0.01 per share 

as of December 31, 2017 and 2018; 94,075,249 
shares authorized, issued and outstanding as of 
December 31, 2017 and 2018, respectively)

Class C ordinary shares (par value of US$0.01 per share 

as of December 31, 2017 and 2018; 47,790,698 
shares authorized, issued and outstanding as of 
December 31, 2017 and 2018, respectively)

Additional paid in capital
Accumulated deficit
Accumulated other comprehensive income
BEST Inc. shareholders’ equity
Total liabilities and shareholders’ equity

Notes

2017
RMB

As at December 31
2018
RMB

2018
US$

15,330

16,532

2,404

6,178

6,178

899

3,278
19,240,912
(14,886,214)
12,333
4,391,817
4,538,385

3,278
19,407,460
(15,419,256)
123,923
4,138,115
4,337,029

477
2,822,698
(2,242,638)
18,024
601,864
630,794

19

19

19

F-78

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BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

26.  CONDENSED FINANCIAL INFORMATION OF THE PARENT COMPANY (CONTINUED)

Condensed Statements of Comprehensive Loss

Operating expenses
General and administrative expenses
Operating loss
Share of losses of subsidiaries and VIE
Interest expense
Interest income
Net loss
Accretion to redemption value of Redeemable 

Convertible Preferred Shares

Deemed dividend—Repurchase of Redeemable 

Convertible Preferred Shares

Deemed dividend—Modification of Redeemable 

Convertible Preferred Shares

Net loss attributable to ordinary shareholders
Other comprehensive income/(loss), net of tax of nil 

Foreign currency translation adjustments

Comprehensive loss

Condensed Statements of Cash Flows

Net cash (used in)/generate from operating activities
Net cash used in investing activities
Net cash generated from financing activities
Net increase/(decrease) in cash and cash equivalents
Cash and cash equivalents at beginning of the year
Cash and cash equivalents at end of the year

For the years ended December 31,

2017
RMB

2018
RMB

2018
US$

2016
RMB

(8,419)
(8,419)
(1,658,038)
—
570
(1,665,887)

(3,661,975)

(160,891)

(30)
(30)
(1,227,847)
(30)
14
(1,227,893)

—

—

(423,979)
(5,912,732)

—
(1,227,893)

73,368
(1,592,519)

(133,767)
(1,361,660)

(6,610)
(6,610)
(501,396)
—
18
(507,988)

—

—

—
(507,988)

111,590
(396,398)

(961)
(961)
(72,924)
—
3
(73,882)

—

—

—
(73,882)

16,230
(57,652)

For the years ended December 31,

2017
RMB

56,730
(3,069,955)
3,031,915
18,690
20,445
39,135

2018
RMB

2018
US$

3,132
(41,166)
4,249
(33,785)
39,135
5,350

455
(5,987)
618
(4,914)
5,692
778

2016
RMB

(8,419)
(6,907,867)
6,936,720
20,434
11
20,445

F-79

Table of Contents

BEST INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEARS ENDED DECEMBER 31, 2016, 2017 AND 2018 (CONTINUED)
(Amounts in thousands of Renminbi (“RMB”) and US dollars (“US$”)
except for number of shares and per share data)

26.  CONDENSED FINANCIAL INFORMATION OF THE PARENT COMPANY (CONTINUED)

Basis of presentation

For the presentation of the parent company only condensed financial information, the Company records its investments in 

subsidiaries and VIE under the equity method of accounting as prescribed in ASC 323. Such investments are presented on the 
condensed balance sheets as “Investments in subsidiaries” and the subsidiaries’ and VIE’s losses as “Share of losses of subsidiaries 
and VIE” on the condensed statements of comprehensive loss.

The subsidiaries did not pay any dividends to the Company for the periods presented.

The Company does not have significant commitments or long-term obligations as of the period end other than those 

presented.

The parent company only financial statements should be read in conjunction with the Company’s consolidated financial 

statements.

F-80

List of Significant Subsidiaries and Consolidated Variable Interest Entity of
BEST Inc. (as of December 31, 2018)

Subsidiaries 

Eight Hundred Logistics Technologies Corporation

BEST Logistics Technologies Limited
Zhejiang BEST Technology Co., Ltd.*

浙江百世技术有限公司

BEST Logistics Technologies (China) Co., Ltd.*

百世物流科技(中国)有限公司
BEST Store Network (Hangzhou) Co., Ltd.*
百世店加科技(杭州)有限公司

BEST Logistics Technologies (Ningbo Free Trade Zone) Co., Ltd.*

百世物流科技(宁波保税区)有限公司

BEST Capital Inc.
BEST Capital Holding Limited

BEST Capital Management Limited
Xinyuan Financial Leasing (Zhejiang) Co., Ltd.*

信远融资租赁(浙江)有限公司

Consolidated Variable Interest Entity

Hangzhou BEST Network Technologies Co., Ltd.*

杭州百世网络技术有限公司

Exhibit 8.1

Jurisdiction of
Incorporation

British Virgin 
Islands
Hong Kong
PRC

PRC

PRC

PRC

Cayman Islands
British Virgin 
Islands
Hong Kong
PRC

Jurisdiction of
Incorporation

PRC

*The English name of this subsidiary or consolidated Variable Interest Entity, as applicable, has been translated from its Chinese 
name.

1

Certification by the Principal Executive Officer
Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

I, Shao-Ning Johnny Chou, certify that:

1.                I have reviewed this annual report on Form 20-F of BEST Inc. (the “Company”);

Exhibit 12.1

2.                Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a 

material fact necessary to make the statements made, in light of the circumstances under which such statements were 
made, not misleading with respect to the period covered by this report;

3.                Based on my knowledge, the financial statements, and other financial information included in this report, fairly 

present in all material respects the financial condition, results of operations and cash flows of the Company as of, and for, 
the periods presented in this report;

4.                The Company’s other certifying officer and I are responsible for establishing and maintaining disclosure controls 

and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting 
(as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the company and have:

(a)                    Designed such disclosure controls and procedures, or caused such disclosure controls and procedures 

to be designed under our supervision, to ensure that material information relating to the Company, including 
its consolidated subsidiaries, is made known to us by others within those entities, particularly during the 
period in which this report is being prepared;

(b)                    Designed such internal control over financial reporting, or caused such internal control over financial 
reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of 
financial reporting and the preparation of financial statements for external purposes in accordance with 
generally accepted accounting principles;

(c)                     Evaluated the effectiveness of the Company’s disclosure controls and procedures and presented in 
this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of 
the period covered by this report based on such evaluation; and

(d)                    Disclosed in this report any change in the Company’s internal control over financial reporting that 

occurred during the period covered by the annual report that has materially affected, or is reasonably likely to 
materially affect, the company’s internal control over financial reporting; and

5.                The Company’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control 
over financial reporting, to the Company’s auditors and the audit committee of the Company’s board of directors (or 
persons performing the equivalent functions):

(a)                    All significant deficiencies and material weaknesses in the design or operation of internal control 

over financial reporting which are reasonably likely to adversely affect the company’s ability to record, 
process, summarize and report financial information; and

(b)                    Any fraud, whether or not material, that involves management or other employees who have a 

significant role in the Company’s internal control over financial reporting.

Date: April 11, 2019

/s/ Shao-Ning Johnny Chou

By:
Name: Shao-Ning Johnny Chou
Title: Chief Executive Officer

1

Certification by the Principal Financial Officer
Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

I, Lei Guo, certify that:

Exhibit 12.2

1.                I have reviewed this annual report on Form 20-F of BEST Inc. (the “Company”);

2.                Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a 

material fact necessary to make the statements made, in light of the circumstances under which such statements were 
made, not misleading with respect to the period covered by this report;

3.                Based on my knowledge, the financial statements, and other financial information included in this report, fairly 

present in all material respects the financial condition, results of operations and cash flows of the Company as of, and for, 
the periods presented in this report;

4.                The Company’s other certifying officer and I are responsible for establishing and maintaining disclosure controls 

and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting 
(as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the company and have:

(a)                    Designed such disclosure controls and procedures, or caused such disclosure controls and procedures 

to be designed under our supervision, to ensure that material information relating to the Company, including 
its consolidated subsidiaries, is made known to us by others within those entities, particularly during the 
period in which this report is being prepared;

(b)                    Designed such internal control over financial reporting, or caused such internal control over financial 
reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of 
financial reporting and the preparation of financial statements for external purposes in accordance with 
generally accepted accounting principles;

(c)                     Evaluated the effectiveness of the Company’s disclosure controls and procedures and presented in 
this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of 
the period covered by this report based on such evaluation; and

(d)                    Disclosed in this report any change in the Company’s internal control over financial reporting that 

occurred during the period covered by the annual report that has materially affected, or is reasonably likely to 
materially affect, the company’s internal control over financial reporting; and

5.                The Company’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control 
over financial reporting, to the Company’s auditors and the audit committee of the Company’s board of directors (or 
persons performing the equivalent functions):

(a)                    All significant deficiencies and material weaknesses in the design or operation of internal control 

over financial reporting which are reasonably likely to adversely affect the company’s ability to record, 
process, summarize and report financial information; and

(b)                    Any fraud, whether or not material, that involves management or other employees who have a 

significant role in the Company’s internal control over financial reporting.

Date: April 11, 2019

/s/ Lei Guo

By:
Name: Lei Guo
Title: Chief Accounting Officer

1

Certification by the Principal Executive Officer
Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

Exhibit 13.1

In connection with the annual report of BEST Inc. (the “Company”) on Form 20-F for the year ended December 31, 2018 as 
filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Shao-Ning Johnny Chou, Chief Executive 
Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 
2002, that to my knowledge:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of 

operations of the Company.

Date: April 11, 2019

/s/ Shao-Ning Johnny Chou

By:
Name: Shao-Ning Johnny Chou
Title: Chief Executive Officer

1

Certification by the Principal Financial Officer
Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

Exhibit 13.2

In connection with the annual report of BEST Inc. (the “Company”) on Form 20-F for the year ended December 31, 2018 as 
filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Lei Guo, Chief Accounting Officer of the 
Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to 
my knowledge:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of 

operations of the Company.

Date: April 11, 2019

/s/ Lei Guo

By:
Name: Lei Guo
Title: Chief Accounting Officer

1

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

We consent to the incorporation by reference in the Registration Statement (Form S-8 No. 333-222126) pertaining to the 2008 Equity 
and Performance Incentive Plan and 2017 Equity Incentive Plan of BEST Inc. of our reports dated April 11, 2019, with respect to the 
consolidated financial statements of BEST Inc., and the effectiveness of internal control over financial reporting of BEST Inc., 
included in this Annual Report (Form 20-F) for the year ended December 31, 2018.

Exhibit 15.1

/s/ Ernst & Young Hua Ming LLP
Shanghai, The People’s Republic of China
April 11, 2019

1

Exhibit 15.2

April 11, 2019

BEST Inc.
2nd Floor, Block A, Huaxing Modern Industry Park
No. 18 Tangmiao Road, Xihu District, Hangzhou, Zhejiang Province 310013
People’s Republic of China

Attention: The Board of Directors

Dear Sirs or Madam,

Re: BEST Inc. (the “Company”)

We, King & Wood Mallesons, consent to the reference to our firm under the captions of “Item 3.D — Risk Factors — Risks Related 
to Doing Business in the People’s Republic of China”, “Item 4.B — Business Overview —Regulatory Matters” and “Item 10.E —
Taxation —People’s Republic of China Taxation” in BEST Inc.’s annual report on Form 20-F for the year ended December 31, 2018, 
which will be filed with the Securities and Exchange Commission in the month of April 2019.

In giving such consent, we do not thereby admit that we come within the category of persons whose consent is required under 
Section 7 of the Securities Act of 1933, or under the Securities Exchange Act of 1934, in each case, as amended, or the regulations 
promulgated thereunder.

Yours faithfully,

/s/ King & Wood Mallesons

King & Wood Mallesons

1

best-20181231.xml

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