2019 Annual Report
Included in the 2019 Annual Report:
Form 10-K filed with the U.S. Securities and Exchange Commission on
February 20, 2020
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2019
or
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from to .
Commission file number: 000-50600
Blackbaud, Inc.
(Exact name of registrant as specified in its charter)
Delaware
(State or other jurisdiction of incorporation or organization)
11-2617163
(I.R.S. Employer Identification No.)
65 Fairchild Street
Charleston, South Carolina 29492
(Address of principal executive offices, including zip code)
(843) 216-6200
(Registrant's telephone number, including area code)
Securities Registered Pursuant to Section 12(b) of the Act:
Title of Each Class
Trading Symbol(s)
Name of Each Exchange on which Registered
Common Stock, $0.001 Par Value
BLKB
Nasdaq Global Select Market
Securities Registered Pursuant to Section 12(g) of the Act: None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes
No
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes
No
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act
of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been
subject to such filing requirements for the past 90 days. Yes
No
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule
405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was
required to submit such files). Yes
No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company,
or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging
growth company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer
Non-accelerated filer
Accelerated filer
Smaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying
with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes
No
The aggregate market value of the registrant's common stock held by non-affiliates of the registrant on June 30, 2019 (based on the closing
sale price of $83.50 on that date) was approximately $3,578,045,224. Common stock held by each officer and director and by each person
known to the registrant who owned 10% or more of the outstanding common stock have been excluded in that such persons may be deemed
to be affiliates. This determination of affiliate status is not necessarily a conclusive determination for other purposes.
The number of shares of the registrant’s common stock outstanding as of February 5, 2020 was 49,142,338.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of the registrant's definitive Proxy Statement for the 2020 Annual Meeting of Stockholders currently scheduled to be held June 10,
2020 are incorporated by reference into Part III hereof. Such definitive Proxy Statement will be filed with the Securities and Exchange Commission
no later than 120 days after the conclusion of the registrant's fiscal year ended December 31, 2019.
TABLE OF CONTENTS
CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS
PART I.
Item 1.
Business
Item 1A. Risk factors
Item 1B. Unresolved staff comments
Item 2.
Properties
Legal proceedings
Item 3.
Item 4. Mine safety disclosures
PART II.
Item 5. Market for registrant's common equity, related stockholder matters and issuer purchases of equity
securities
Item 6.
Selected financial data
Item 7. Management's discussion and analysis of financial condition and results of operations
Item 7A. Quantitative and qualitative disclosures about market risk
Item 8.
Financial statements and supplementary data
Item 9. Changes in and disagreements with accountants on accounting and financial disclosure
Item 9A. Controls and procedures
Item 9B. Other information
PART III.
Item 10. Directors, executive officers and corporate governance
Item 11. Executive compensation
Item 12. Security ownership of certain beneficial owners and management and related stockholder matters
Item 13. Certain relationships and related transactions, and director independence
Item 14. Principal accountant fees and services
PART IV.
Item 15. Exhibits and financial statement schedules
Item 16. Form 10-K Summary
SIGNATURES
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CAUTIONARY STATEMENT REGARDING
FORWARD-LOOKING STATEMENTS
This Annual Report on Form 10-K, including the documents incorporated herein by reference, contains forward-looking
statements that anticipate results based on our estimates, assumptions and plans that are subject to uncertainty. These
"forward-looking statements" are made subject to the safe-harbor provisions of the Private Securities Litigation Reform
Act of 1995, Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of
1934, as amended (the "Exchange Act"). Forward-looking statements consist of, among other things, trend analyses,
statements regarding future events, future financial performance, our anticipated growth, the effect of general economic
and market conditions, our business strategy and our plan to build and grow our business, our operating results, our ability
to successfully integrate acquired businesses and technologies, the effect of foreign currency exchange rate and interest
rate fluctuations on our financial results, the impact of expensing stock-based compensation, the sufficiency of our capital
resources, our ability to meet our ongoing debt and obligations as they become due, the adequacy of our data security
procedures, and potential litigation involving us, all of which are based on current expectations, estimates, and forecasts,
and the beliefs and assumptions of our management. Words such as “believes,” “seeks,” “expects,” “may,” “might,”
“should,” “intends,” “could,” “would,” “likely,” “will,” “targets,” “plans,” “anticipates,” “aims,” “projects,”
“estimates,” or any variations of such words and similar expressions are also intended to identify such forward-looking
statements. These forward-looking statements are subject to risks, uncertainties and assumptions that are difficult to
predict. Accordingly, they should not be viewed as assurances of future performance, and actual results may differ materially
and adversely from those expressed in any forward-looking statements.
Important factors that could cause actual results to differ materially from our expectations expressed in forward-looking
statements include, but are not limited to, those summarized under “Item 1A. Risk factors” and elsewhere in this report
and in our other SEC filings. Forward-looking statements represent our management's beliefs and assumptions only as of
the date of this Annual Report on Form 10-K. We undertake no obligation to update or revise any forward-looking
statements, or to update the reasons actual results could differ materially from those anticipated in any forward-looking
statements, whether as a result of new information, future events or otherwise.
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PART I.
ITEM 1. BUSINESS
Description of Business
We are the world’s leading cloud software company powering social good. Serving the entire social good community—
nonprofits, foundations, companies, education institutions, healthcare organizations and individual change agents—we
connect and empower organizations and individuals to increase their impact through cloud software, services, expertise
and data intelligence. Blackbaud brings more than three decades of leadership to this sector: since originally incorporating
in New York in 1982 and later reincorporating as a South Carolina corporation in 1991 and as a Delaware corporation in
2004, our tailored portfolio of software and services has grown to support the unique needs of vertical markets, with
solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school
management, ticketing, grantmaking, financial management, payment processing and analytics. Our solutions are designed
to meet the needs of virtually all types of organizations in the social good community, from major global institutions to
small charities to individuals. At the end of 2019, we had over 45,000 customers located in over 100 countries. We are
deeply proud to play a part in our customers’ success in their missions to provide healthcare and cure diseases, advance
education, preserve and share arts and culture, protect the environment, support those in need and more.
Market Overview
The social good industry is significant, spanning far beyond philanthropy, and our addressable market is
substantial and growing
Worldwide there are millions of social good organizations including nonprofits, foundations, companies, education
institutions and healthcare organizations. Billions of individuals are also active participants in the social good community
by donating funds, volunteering their time, advocating for a cause or otherwise engaging with social good organizations.
Our estimated current total addressable market ("TAM") is greater than $10 billion. This includes expansions into new and
near adjacencies in 2019, including our Cloud Solution for Faith Communities, our expanded Cloud Solution for Higher
Education, as well as our acquisition of YourCause Holdings, LLC ("YourCause") on January 2, 2019.
Traditional methods of fundraising and organizational management are often costly and inefficient
Many social good organizations use manual methods or stand-alone software applications not specifically designed for
fundraising and organizational management for institutions like theirs. Such methods are often costly and inefficient
because of the difficulties in effectively collecting, sharing and using donation-related information. Furthermore, general
purpose software applications frequently have limited functionality for the unique needs of our customer base and do not
efficiently integrate multiple databases. Some social good organizations have developed proprietary software, but doing
so is expensive, requiring on-site technical personnel for development, implementation and maintenance.
The nonprofit industry faces particular operational challenges
Nonprofit organizations, education institutions, healthcare organizations and houses of worship must efficiently:
•
Solicit funds and build relationships with major donors;
• Garner small cash contributions from numerous contributors;
• Manage and develop complex relationships with large numbers of constituents;
• Advocate for policies and behaviors that advance their cause or institution;
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• Communicate their accomplishments and the importance of their mission online and offline;
• Comply with complex accounting, tax and reporting requirements that differ from those for traditional businesses;
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Solicit cash and in-kind contributions from businesses to help raise money or deliver products and services;
Provide a wide array of programs and services to individual constituents and beneficiaries; and
Improve the data collection and information sharing capabilities of their employees, volunteers and donors by
creating and providing distributed access to centralized databases.
Because of these challenges, we believe nonprofits, education institutions, healthcare organizations and houses of worship
can benefit from software applications and services specifically designed to serve their particular needs and workflows to
grow revenue, work effectively and accomplish their missions.
Companies, grantmaking institutions and foundations also face unique challenges
Companies, grantmaking institutions and foundations, face their own unique challenges, including the need to:
• Quantify and improve the impact of their grants;
• Cultivate better relationships with grantees;
• Achieve better internal collaboration and alignment with board members, reviewers and other stakeholders;
•
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Illustrate the impact of their corporate philanthropy efforts to the communities they serve;
Engage employees in meaningful volunteering, giving and other activities;
Ensure that their philanthropic efforts align with their business initiatives;
• Manage all of a foundation's activities, including fundraising and accounting;
•
Expand the reach of their fundraising efforts; and
• Cultivate new and existing donors.
Strategy
Our objective is to maintain and extend our position as the leading provider of cloud software and services for the global
social good community, supporting our customers' missions from securing resources, managing their operations, to
delivering their programs and measuring their impact. Our key strategies for achieving this objective are described below.
Delight Our Customers
We intend to make our customers' experience with us effective, efficient and satisfying from their initial interest in our
solutions and services through their decision to purchase, engage with customer support and utilize solution enhancements.
We continue to focus on initiatives aimed at improving the consistency and quality of user experience across our offerings.
We also continue to evolve the way we package and sell our offerings to provide high quality and value combined with
flexibility to meet the unique needs of our existing and prospective customers. For example, we have increased the number
of our cloud solutions sold under a subscription pricing model, which can make it easier for customers to purchase our
solutions. In addition, we are continuing to integrate value-adding capabilities such as payment services, analytics and
business intelligence into our suite of solutions to better address our customers' needs with comprehensive offerings. We
will continue to focus on providing the highest level of solution support, enhancing our existing solutions and developing
new solutions and services designed to help our customers be more effective and achieve their missions.
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Execute on our Four-Point Growth Strategy
During 2019, we continued to execute our four-point growth strategy targeted to drive solution and service innovation,
quality enhancement, increased operating efficiency and improved financial performance:
1. Delight Customers with Innovative Cloud Solutions
This strategy reflects our relentless focus on driving value and outcomes for our customers through our solutions.
Blackbaud SKY®, our platform for cloud innovation, is a core tenant of this strategy and continues to power an elevated
level of innovation by our engineers. It is also enabling our growing ecosystem of partners who are also passionate
about social good, to extend and expand the capabilities available to our customers. For the first time in the history
of the Company, beginning in 2019, there are now significantly more outside developers developing on our platform
than Blackbaud engineers.
The customers we serve require vertical specific business solutions to automate their operations. In October 2019, we
announced the general availability of Blackbaud Church Management™, which is already transforming the faith
community technology landscape. We now serve congregations in more than half of the 50 U.S. states, representing
all different sizes and spanning more than 13 denominations. Bringing this solution to market is a significant step
toward addressing several challenges in the faith market and a substantial opportunity for Blackbaud. We are seeing
positive momentum as more functionality continues to be released, market awareness is increasing and win rates are
improving.
We are also seeing momentum continue to build in our Higher Education Vertical where Blackbaud powers 24 of the
top 25 private U.S. colleges as ranked by Forbes. A year after introducing the Cloud Solution for Higher Education,
we continue to drive innovation and introduce solutions taking full advantage of the rapid innovation, modern user
experience and enhanced capabilities made possible by our Blackbaud SKY platform. We extended our industry proven
Education Management portfolio up market to small-scale higher education institutions. We are seeing strong sales
momentum and look forward to seeing these customers begin to go live in 2020. We also recently introduced talent
management capabilities as part of the Cloud Solution for Higher Education, providing institutions the first online
performance tracking tool for fundraising leaders and managers, enabling transparency, proactive management and
peer gift officer benchmarking.
Blackbaud Peer-to-Peer Fundraising powered by JustGiving continues to gain traction. Since the U.S. launch in early
2019, over 1,000 customers have signed up to use the solution and roughly half of these organizations are net new
customers to Blackbaud.
2. Drive Sales Effectiveness
We have been investing in sales and marketing to better address our market opportunity with a focus on adding
additional sales headcount, improving productivity and putting a greater focus on adding net new logos. One way we
are equipping our growing salesforce to be more effective is by investing in the necessary technology and resources
to efficiently drive an increased number of quality leads and better cover our large addressable market. We have grown
our lead generation teams, which we call business development representatives, to support our growing sales teams.
We have simultaneously increased the productivity of our business development representatives with the
implementation of a leading sales engagement technology platform, enabling our teams to generate more prospects,
and convert those prospects into sales opportunities. We are entering 2020 with an improved ratio of business
development representatives to account executives, and the lead generation from the team has increased substantially
as a result of these changes. We have also implemented software tools to enhance our digital footprint and drive lead
generation across the company. For the first time ever, we are taking a multi-touch attribution approach to measuring
the effectiveness of our marketing campaigns to drive efficiency in our go-to-market efforts and improve returns on
our marketing dollars. This is just one of many examples of how we are optimizing our structure, tools and processes
to better address our large vertical market opportunities. We have made significant strides in laying the foundation
to develop a highly productive and scalable operating model, which included significant organizational structure
changes as we centralized many back-office functions and aligned our go-to-market efforts by vertical. This
transformation is now behind us, putting us in a position to drive productivity across our vertical sales teams.
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3. Expand TAM
In January 2019, we acquired YourCause, which positions us as a global leader in corporate social responsibility and
employee engagement technology. One third of Fortune 500 companies trust Blackbaud as their CSR technology
partner, and in 2019 alone, YourCause solutions processed over $1 billion dollars in donations and grants which
benefited over 170,000 social good organizations. In the year since the acquisition, we have fully integrated YourCause's
administrative functions into our global centers of excellence and expanded the sales team to fuel what is already a
fast-growing business within the company. Our TAM now stands at over $10 billion, and we remain active in the
evaluation of opportunities to further expand our addressable market through acquisitions and internal product
development.
4.
Improve Operating Efficiency
We are also focused on operational efficiency to strengthen the business and position us for long-term success. During
2019, we continued executing a comprehensive workplace strategy to better align our organizational objectives with
our geographic footprint. We designated Charleston, South Carolina, Austin, Texas, London, United Kingdom ('U.K.")
and Sydney, Australia as our hub locations, and we have leveraged a more flexible office strategy to replace and
upgrade some of our former offices and expand our footprint into new locations for customer-facing roles. Most
recently, we moved our London offices into a new flexible workspace marking a significant milestone in the integration
of our Blackbaud Europe and JustGiving teams. In 2019, we largely completed this optimization effort, and we will
continue to evaluate our footprint in alignment with our global workplace strategy. Our aim is optimizing our office
utilization, improving our geographic sales coverage and enhancing our employees' daily experience to improve
productivity and effectiveness.
Attract Top Talent and Actively Engage Employee Base
Our higher purpose is to help good take over the world, and we have incredible customers whose missions make the world
a better place. Driven by this purpose, our employees come to work every day knowing that they can make a real difference
with our customers as they pursue their missions. Collaboration, innovation and high standards are core to our culture
and help to enable the great work we do. We strive to hire the best employees and provide a workplace where their talents
and potential are realized. Our employees' engagement is a focus of every leader at Blackbaud, and we continually work
to understand what matters and to make our workplace better. We believe people with a passion for purpose can have a
unique and fulfilling career experience on our team. Our leaders are committed to our employees' personal and career
development and continually work to improve the training and tools provided to their teams.
Drive Strength in Our Sector as an Industry Thought Leader
In our nearly 40 years of operation, we have gained significant insight into the overall market and industry segments in
which we operate. We produce a wide range of thought leadership resources, including blogs, monthly indices and white
papers, which provide insights and guidance to the social good community. We also participate in and convene a number
of industry forums, where we exchange views and engage with industry and government leaders. Our annual user
conference, bbcon®, serves in part as a forum to offer thought leadership to our customers, as do other market-specific
user conferences, events and customer gatherings. The Blackbaud Institute for Philanthropic Impact (the "Blackbaud
Institute") brings together leading experts in philanthropy to develop and share leading-edge research and insight that
accelerates the impact of the social good community. The research and reports the Blackbaud Institute produces serve to
strengthen the social good community as a whole.
In 2019, we announced our partnership with One Million by One Million ("1Mby1M") to launch the Social Good Start-up
Challenge focused on tech start-ups on a mission to solve problems that matter to the social good community. We also
announced The Explorer by Blackbaud Institute, the premier online knowledge base for information and statistics about
social good. Content is updated regularly and is provided free of charge to the public as a part of Blackbaud’s give-back
philosophy. We intend to expand these activities and further build our reputation as a thought leader within the industry.
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Solutions and Services
We offer the social good community comprehensive cloud solutions to advance their missions, backed by our data
intelligence services, which deliver insights powered by, what we believe is, the world's most robust philanthropic data
set. Our solutions can be combined with a range of consulting, training and professional services, maintenance and technical
support, as well as payment processing, analytic and business intelligence services. The Blackbaud portfolio is delivered
primarily through cloud solutions tailored to the unique needs of vertical markets, offering fundraising and relationship
management, marketing and engagement, financial management, grant and award management, organizational and
program management (such as education management, church management and ticketing), social responsibility, payment
services and analytics.
Our specific solutions and services include:
Fundraising and Relationship Management
Blackbaud Raiser's Edge NXT® is our flagship cloud fundraising and relationship management solution. Blackbaud
Raiser's Edge NXT is the first and only cloud fundraising and relationship management solution that is all-inclusive, fully
integrated with data, analytics, marketing tools, payment processing and tailored user-specific experiences. Blackbaud
Raiser's Edge NXT is, we believe, the most advanced technology available to nonprofits seeking to operate more efficiently
and raise more support for their missions.
Blackbaud CRM™ is a comprehensive, configurable fundraising and relationship management solution. It is our lead
offering for enterprise-level organizations seeking a powerful, yet adaptable solution for fundraising, marketing, and
program management across the engagement lifecycle, specializing in supporting sophisticated major giving, membership
and high-volume direct marketing programs. Blackbaud CRM helps organizations build deeper and more personalized
relationships with constituents, build their brands through online engagement and multichannel communication tools,
and more effectively fundraise, leveraging campaign management, business intelligence and analytics. Blackbaud CRM
can be sold as an integrated solution with our enterprise online solutions to enable multi-channel marketing, online
engagement and event fundraising.
Blackbaud eTapestry® is a simple, cloud fundraising and donor management solution built specifically for smaller,
developing nonprofits in need of a cloud solution to support basic fundraising needs. It offers nonprofit organizations a
cost-effective way to manage donors, process gifts, create reports, accept online donations and communicate with
constituents. This technology provides a system that is simple to maintain, efficient to operate and is intuitively easy to
learn without extensive training.
Blackbaud TeamRaiser® is the industry’s most comprehensive cloud solution designed specifically for event fundraising.
Powering thousands of events each year, Blackbaud TeamRaiser allows nonprofits’ supporters to create personal or team
fundraising web pages and send email donation appeals in support of events such as walks, runs and rides.
Blackbaud Peer-to-Peer Fundraising™, powered by JustGiving™ is one of the world's leading social platforms for
giving. Blackbaud Peer-to-Peer Fundraising, powered by JustGiving provides world-class technology and innovative tools
to connect people with the causes they care about. By making giving more simple, social and rewarding, JustGiving
helps all causes, charities and people in need to reach more people and raise more money.
everydayhero® is a cloud solution designed to meet the peer-to-peer fundraising needs of nonprofits' supporters. It is a
leading donor acquisition tool and helps nonprofits connect with a younger, more online-focused generation of donors,
a first step in helping nonprofits develop long-term relationships with their supporters.
Blackbaud Guided Fundraising™ and Blackbaud Volunteer Network Fundraising™ can work together or
independently to help higher education institutions meet their advancement targets and development campaign goals.
Blackbaud Guided Fundraising is used by institutions seeking to manage all the details behind the sophisticated, person-
to-person solicitation strategies that drive fundraising results. Blackbaud Volunteer Network Fundraising helps
institutions manage volunteer fundraising campaigns with tools for project management, communication, and
reporting.
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Marketing and Engagement
Blackbaud Luminate Online®, delivered in the cloud, helps our customers better understand their online supporters,
make the right ask at the right time, and raise money online. It includes tools to build online fundraising campaigns as part
of an organization's existing website or as a stand-alone fundraising site. Donation forms, gift processing and tools for
communicating through web pages and email give our customers the essentials for building sustainable donor relationships.
Customers can also purchase additional modules including Blackbaud Luminate Advocacy™, which combines online
marketing tools and legislative data to mobilize supporters and influence policy-makers.
Blackbaud Online Express™ is a simple, cloud fundraising and marketing tool designed for smaller nonprofit organizations
using Blackbaud Raiser's Edge NXT. It provides nonprofits with easy-to-use, fully integrated features and functionality such
as email marketing, donation forms, event registrations and dashboard metrics.
Blackbaud Attentive.ly™ is a cloud portal enriched with data that allows marketers to drive engagement with their
organization or institution by providing social media insights. It can be used as a stand-alone application or integrated into
Blackbaud’s fundraising and marketing applications, helping marketers reach new audiences and shape meaningful
conversations online.
Blackbaud School Website System™ is a content management system that gives schools the flexibility to build and edit
webpages, with easy access to content types including photos, videos, downloads, text and more. It allows users to share
material and contribute content across an entire school community.
Financial Management
Blackbaud Financial Edge NXT® is the first-of-its-kind cloud accounting solution for nonprofits that is intuitive, fully
integrated, and built the way nonprofits need it on our modern Blackbaud SKY cloud platform. Blackbaud Financial Edge
NXT is advanced technology with powerful reporting tools to help accounting teams drive transparency, stewardship, and
compliance while enabling them to seamlessly manage transactions and eliminate manual processes. It seamlessly integrates
with Blackbaud Raiser's Edge NXT to simplify gift entry processing and relates information from both systems in an
informative manner to eliminate redundant tasks and manual processes. Blackbaud Financial Edge NXT provides nonprofit
organizations with the means to help manage fiscal and fiduciary responsibility, enabling them to be more accountable to
their constituents.
Blackbaud Tuition Management™ benefits schools by giving administrators better access to financial data and payment
services, and by giving parents more ways to remit tuition payments. The solution helps ease the burden for administrative
staff by offering invoicing, payment processing, customer service, enhanced communication with parents and later payer
follow-up services.
Blackbaud Financial Aid Management Aid™ offers schools the ability to accept online, customized applications for
financial aid and to make better financial aid decisions with a proprietary Hobbies, Interest and Lifestyles ("HIL") profile.
The HIL profile provides in-depth information on an applicant, delivering to the school a way to make more informed
decisions on how they distribute financial aid awards.
Grant and Award Management
Blackbaud Grantmaking™ is a cloud solution built with core functions that provide comprehensive grant making
capabilities, but with many additional capabilities and features, such as visual dashboards. It has a modern user interface,
is user friendly and can be highly personalized. Coupled with Blackbaud Outcomes™ funders and nonprofits are
empowered to collaborate around their intended outcomes and work together to achieve impact. Both the funder and
the nonprofit can tell an impact story using ROI-focused results and a common outcomes measurement language.
Blackbaud Award Management™ is a comprehensive, integrated scholarship management platform for higher education
and K-12 institutions and foundations, allowing students to apply for all awards using one intuitive and streamlined
application process and eliminating many time-consuming administrative tasks. This leads to improved awarding, reporting,
compliance, communication and stewardship.
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Organizational and Program Management
Blackbaud Student Information System™ makes it easy for schools to manage schedules, transcripts and GPAs. A new
Student Information System that works directly with Blackbaud Learning Management System™, Blackbaud Student
Information System simplifies the process of sharing student data and academic records securely.
Blackbaud Learning Management System™ is a learning management system that makes it easy to manage, connect,
and share information with students, parents, and an entire school community. Developed with direct input from our
customers, Blackbaud Learning Management System gives teachers the tools to meet the demands of a modern private
school.
Blackbaud Enrollment Management System™ is an enrollment management system that simplifies a school’s admissions
process. Blackbaud Enrollment Management System helps admissions teams and prospective families manage and track
their progress, from inquiry and application through acceptance and enrollment.
Blackbaud Altru® is a cloud solution that helps arts and cultural organizations consolidate admissions, membership,
fundraising, merchandise, marketing and more, giving users a comprehensive view of their supporters. By helping general
admissions arts and cultural organizations gain a clear, 360-degree view of their organization, it enables them to operate
more efficiently, engage and cultivate patrons and supporters, streamline external and internal communication efforts,
and reduce IT costs. Blackbaud Altru contains tools for constituent and membership management, program sales, retail
sales and ticketing, volunteer management, and events management. It also has sophisticated reporting functionality and
tools to manage marketing, communications and fundraising.
Blackbaud Church Management™ is a comprehensive, end-to-end cloud solution to manage church operations,
relationships with congregants, and essential financial management needs. With Blackbaud Church Management, faith
communities can track gifts and tithing, assimilate new members, directly communicate with congregations through
multiple channels, enable members to make online and mobile contributions, manage small groups and volunteers,
implement secure child check-in, conduct background checks, provide bulk tax statements, manage facilities, and
more. Faith communities can also add other Blackbaud capabilities from the new Cloud Solution for Faith Communities
as their needs scale all through one integrated experience.
Social Responsibility
YourCause™ is a cloud platform for employee giving, volunteering, and communication used to support corporate
philanthropy by building meaningful connections between corporations, employees and nonprofits. After implementing
YourCause solutions, customers typically show significant growth in volunteers, donations, engagement and more. These
reported successes demonstrate a larger trend: overall ability to attract employees and customers alike by strengthening
a company's reputation. Eight million people can currently engage with YourCause's solution, which processed more
than $1 billion in donations and grants during 2019 and has coordinated, tracked and rewarded more than 42 million
volunteer hours for its customers.
Payment Services
Our solutions provide our customers payment processing capabilities that enable their donors to make donations and
purchase goods and services using numerous payment options, including credit card and automated clearing house (“ACH”)
checking transactions, through secure online transactions.
Blackbaud Merchant Services™ is a value-added service integrated with our solutions that makes credit card processing
simple and secure. Customers are charged one rate for credit card transactions, making Blackbaud Merchant Services a
competitive option. The service also provides customers with a payment card industry (“PCI”) compliant process and
streamlined bank reconciliation. We also provide our K-12 private school customers with student tuition payment processing
services.
Blackbaud Purchase Cards™ provide an efficient and convenient alternative to traditional procurement methods and
paper-based payables processes such as checks, purchase orders and invoices for travel and operational purchases.
Organizations can also set spend controls for individual cardholders, track business expenses across the organization and
ensure that policies are being enforced—all managed online and integrated with Blackbaud Financial Edge NXT.
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Analytics
Our analytics offerings provide comprehensive solutions for donor acquisition, prospect research, data enrichment and
performance management, enabling nonprofits to define effective campaign strategies and maximize fundraising results.
These services either integrate with or are already integrated into our software solutions to give our customers a
comprehensive view of their supporters and the market and provide information essential to making well-informed operating
decisions.
Blackbaud’s Intelligence for Good® is a unique, comprehensive approach through which we combine artificial intelligence,
analytics, big data, and expertise in cloud services and other channels. This powerful approach enables social good
organizations to transform data into insights. We embed the value of Intelligence for Good directly in our solutions through
SKY Intelligence®.
Our analytics offerings include subscription solutions and services within the following areas:
Donor Acquisition - Our donor acquisition solutions leverage unique data assets to create acquisition mailing lists and
predictive models that identify donor populations that meet the affinity, value and response criteria of our nonprofit
customers. Nonprofit organizations use our prospect lists to solicit gifts and other support.
Prospect Research - Our prospect research solutions include: custom data modeling that delivers critical information on
a prospect's likelihood to make a gift to an organization; wealth screenings that deliver detailed wealth information and
giving capacity data on prospects; and web-based prospect management software that combines public data with donor
information from a nonprofit's database to build a complete view of prospects for targeting and securing gifts.
Data Enrichment - Our data enrichment solutions enhance the quality of the data in our customers' databases. These
solutions include: identifying outdated address files in the database and making corrections based on United States Postal
Service data, as well as appending data by using known fields in an organization's constituent records to search and identify
key demographic and contact information.
Benchmarking and Performance Management - Our performance management solutions create relevant and insightful
reports that benchmark performance and illustrate key industry trends based on performance attributes provided by our
nonprofit customers. Nonprofit organizations use our performance and industry analysis reports to assess marketing and
operational effectiveness, and to influence operational planning.
Customer Success
Our Customer Success organization is responsible for managing the business and technical relationship with our customers.
Their mission is to develop and foster relationships within all levels of the customer organization to build more demonstrated
value in our solutions and services. Customer Success Managers work to proactively communicate to drive overall satisfaction
and retention of our customer's business. At every point of communication, they work to collect and analyze actionable
information that can be used to make their experience positive and consistent. Their goal is to partner with customers to
ensure that they are fully engaged and have an advocate within Blackbaud who works to meet their needs. Customer
Success Managers bring industry knowledge and expertise to the customer relationship and strive to help our customers
achieve positive growth and outcomes.
Customer Support & Maintenance
Most customers that purchase our solutions also enroll in one of our support and maintenance programs. For all of our
cloud subscription solutions, customer support is automatically included as part of the solution with no additional charge.
Customers enrolled in the programs enjoy fast, reliable customer support, receive regular software updates, stay up-to-
date with regular communication and have unlimited, around-the-clock access to support resources, including our extensive
knowledgebase and forums. Customers who enroll in upgraded support and maintenance plans receive enhanced benefits
such as call support priority and dedicated support resources for an additional charge.
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Professional and Managed Services
Our expert consultants provide data conversion, implementation and customization services for each of our software
solutions. These services include:
•
System implementation;
• Data conversion, business process analysis and application customization;
• Database merging and enrichment, and secure credit card transaction processing;
• Database production activities; and
• Website design services.
In addition, we apply our industry knowledge and experience, combined with expert knowledge of our solutions, to evaluate
an organization's needs and consult on how to improve a business process.
Training
We provide a variety of onsite, instructor-led online and on-demand training services to our customers relating to the use
of our solutions and application of best practices. Our instructors have extensive training in the use of our solutions and
present course material that is designed to include hands-on lab exercises, as well as course materials with examples and
problems to solve.
Customers
At the end of 2019, we had over 45,000 global customers including nonprofits, foundations, companies, education
institutions, healthcare organizations and other social good entities. There are millions of users of our solutions in more
than 100 countries. Our largest single customer accounted for less than 1% of our 2019 consolidated revenue.
Sales and Marketing
Most of our solutions and related services are sold through our direct sales force. Our direct sales force is complemented
by a team of business development representatives responsible for sales lead generation and qualification. These sales and
marketing professionals are primarily located throughout the United States, the U.K., Canada and Australia. As of
December 31, 2019, we had 560 direct sales employees.
We conduct marketing programs to create brand recognition and market awareness for our solutions and services. Our
marketing efforts include participation at tradeshows, technical conferences and technology seminars, publication of
technical and educational articles in industry journals, preparation of competitive analyses and the use of software tools
to enhance our digital footprint and drive lead generation. Our customers and strategic partners provide references and
recommendations that we often feature in our advertising and promotional activities.
We believe relationships with third parties can enhance our sales and marketing efforts. We have and will continue to
establish additional relationships with companies that provide services to the philanthropic industry, such as consultants,
educators, publishers, financial service providers, complementary technology providers and data providers. These companies
promote or complement our solutions and provide us access to new customers.
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Blackbaud, Inc.
Corporate Philanthropy and Volunteerism
Blackbaud operates under a fundamental belief that the world would be better if good took over. The company is an active
participant in the ecosystem of good, working to drive positive change both through what we do as a business and how
we serve individually. We offer an array of philanthropy programs aimed at engaging our employees as agents of good,
including matching gifts, competitive grants that honor excellent examples of volunteerism, employee-led grants
committees, skills-based volunteerism initiatives, as well as science, technology, engineering and mathematics focused
community programs. Blackbaud attracts people who are committed to service, with 89% saying our focus on nonprofits
was a driver in their decision to join the company, 89% actively serving as volunteers and 25% serving on a nonprofit
board or committee.
Competition
The market for software and related services in the philanthropic industry is competitive and highly fragmented. For certain
areas of the market, entry barriers are low, as general tools for small businesses can usually be configured to manage the
most basic marketing, contact management, and accounting needs of social good organizations. In parallel, as software
development evolves from a highly-complex tradecraft with nuanced understanding of architectural patterns and discrete
languages, to click-to-code and drag-and-drop development with natively cloud-based infrastructure, it becomes easier
for competitors to quickly spin up basic applications with embedded security and functionality. However, once basic needs
are met, programs unique to social good organizations like fundraising, gift and grant management, and peer-to-peer
activism require highly specialized tools to configure and transform general business software to match the complexities
of the industry. These specialized applications have a higher barrier of entry as they require industry insight to accurately
articulate the business workflow that generates the requirements that are translated into code for software products.
Moreover, because social good organizations rely heavily on relationships with and among their supporters, integration of
systems drives value beyond mere efficiency. Hence, we believe our insight, the full spectrum of our current solutions and
our ability to deliver on future solutions makes us a strong competitor. We expect to continue to see new entrants as focus
on social investment solutions increases to satisfy Millennial and Gen Z donors, the barriers of entry continue to decline
with natively cloud solutions, and social good organizations rely intrinsically on technology to manage emerging revenue
channels and increasingly complex operations.
Our competition falls into four primary categories:
• Niche products are usually developed as a solution for a single problem at an organization and are adopted by similar
organizations to solve a specialized need. These are typically offered by vendors who may have deep industry expertise
but may not have the resources to expand beyond a specialized area. We believe we compete against these solutions
by offering a set of integrated solutions rather than a single point solution, which we believe improves the overall
customer experience. In addition, our open platform allows integration to specialized applications so the opportunity
for disruption from these competitors is minimized.
• Vertical-specific solutions are offered by competitors seeking to meet the enterprise-wide needs of a specific sub-
segment of social good community. Typically, these solutions are offered by vendors who may offer either a point
solution or integrated suite of products used by a vertical. We believe we compete successfully against these competitors
through a combination of our integrated suite of offerings within verticals where we compete, offering solutions with
market leading robustness as well as the scale, reach, and reputation of our organization.
• General business software vendors such as Salesforce.com and Oracle, compete with us in certain areas of our
business. While there is a growing trend toward social investment that is prompting philanthropic solutions from these
general business vendors, most do not have a complete nonprofit specific focus and, therefore, do not offer or intend
to offer nonprofit-specific versions for outside sales. However, there is a subset of general business software competitors
who have introduced nonprofit-specific versions of their products. These products generally do not satisfy the needs
of nonprofits from end-to-end as they were not designed to support the specific needs of nonprofits during the original
architecture, design, and requirements elicitation phases; therefore, we believe that because these products were not
originally designed for nonprofits, they are not yet capable of meeting market needs without significant customization.
The significant customization required to transform general business products into nonprofit solutions often requires
the use of consultants to guide the implementation, without which, leave the adoption of general business software
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Blackbaud, Inc.
limited to very basic operations and simple needs. We believe our solutions compete successfully against general
business software as a nonprofit’s needs grow more complex. As a result, we believe we can compete successfully to
meet nonprofit-specific requirements, often integrating with general business platforms used for their more generalized
operations.
• Consumer-oriented fundraising platforms such as GoFundMe, Virgin Money Giving and Facebook compete with
our business where consumers raise funds directly. To drive adoption of their platforms, these vendors rely on a
combination of direct-to-consumer marketing, marketing to nonprofits who in turn market to their supporters, and
marketing to intermediate entities such as an event sponsor who will market to participants. We believe we compete
well in this market through a combination of positive brand recognition among all three of these groups and the
combination of our consumer- and organization-oriented tools relative to those of the competition.
Less frequently, we compete with providers of traditional, non-automated fundraising service providers, including parties
providing services in support of traditional direct mail or email campaigns, special events fundraising, peer to peer,
telemarketing and personal solicitations. We believe we compete successfully against these traditional fundraising service
providers, primarily because our solutions and services are more automated, more robust, more tailored to the needs of
nonprofit organization and more efficient.
Technology and Architecture
Blackbaud SKY provides the foundation for all of Blackbaud’s cloud solutions, enabling highly available and easy-to-use
cloud capabilities that integrate seamlessly and offering best-in-class infrastructure, integrated shared services, and modern,
effective, purpose-built solutions. The platform’s service-oriented architecture organizes application features into
independently deployable services and then leverages these self-contained services as integrated capabilities across our
solution portfolio. This enables rapid innovation with high quality and high availability and lets Blackbaud evolve services
over time at asymmetric paces as tech trends and tools emerge. Blackbaud SKY prioritizes customer value and speed of
delivery. It enables rapid releases, scalable and high-quality services, and speedy time to market. Blackbaud SKY also provides
a toolset for customers, partners, and developers to create and deploy self-contained services within the Blackbaud SKY
ecosystem. SKY API enables developers to augment Blackbaud solutions with industry-standard REST APIs, standards-based
authentication protocols, and a best-in-class developer experience. SKY UX allows developers to create applications
with the same consistent, cohesive user interface as Blackbaud’s native solutions using an open source framework that
implements Blackbaud design patterns and provides guidelines and tooling for the entire application lifecycle. These tools
enable Blackbaud customers to benefit not just from the innovation of Blackbaud’s own large team of developers, but also
from an exponentially larger community of partners and third-party developers.
The development strategy for all Blackbaud cloud solutions emphasizes:
•
Flexibility: Customers can extend our component-based architecture to accommodate changing demands without
modifying source code.
• Adaptability: The architecture of our applications allows us to easily add functionality or integrate with third-party
applications to adapt to customer needs and market demands.
•
Scalability: Scalable architecture and the performance, capacity and load balancing of our customers' industry-standard
web servers and databases ensure that applications can scale to meet the needs of large organizations.
Intellectual Property and Other Proprietary Rights
To protect our intellectual property, we rely on a combination of patent, trademark, copyright and trade secret laws in
various jurisdictions, as well as employee and third-party nondisclosure agreements and confidentiality procedures. We
maintain many trademarks, including, but not limited to “Blackbaud,” “Raiser's Edge NXT” and “Luminate.” We currently
have three active patents on our technology and have two pending patent applications.
2019 Form 10-K
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Blackbaud, Inc.
Employees
As of December 31, 2019, we had 3,611 employees, none of whom are represented by unions or are covered by collective
bargaining agreements. We are not involved in any material disputes with any of our employees, and we believe that
relations with our employees are satisfactory.
Seasonality
For a discussion of seasonal variations in our business, see “Management’s Discussion and Analysis of Financial Conditions
and Results of Operations — Seasonality” in Item 7 in this report.
Working Capital
For a discussion of our working capital practices, see “Management’s Discussion and Analysis of Financial Conditions and
Results of Operations — Liquidity and Capital Resources” in Item 7 in this report.
Available Information
Our website address is www.blackbaud.com. We make available, free of charge through our website, our annual report
on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and all amendments to those reports pursuant
to Section 13(a) or 15(d) of the Exchange Act as soon as reasonably practicable after we electronically file such material
with, or furnish it to, the SEC, but other information on our website is not incorporated into this report. The SEC maintains
an Internet site that contains these reports, proxy and information statements, and other information regarding issuers
that file electronically with the SEC at www.sec.gov.
Information About Our Executive Officers
The following table sets forth information concerning our executive officers as of February 15, 2020:
Name
Michael P. Gianoni
Anthony W. Boor
Kevin W. Mooney
Kevin P. Gregoire
Jon W. Olson
Age
59
Title
President and Chief Executive Officer
57
61
52
56
Executive Vice President and Chief Financial Officer
Executive Vice President and President, General Markets Group
Executive Vice President and President, Enterprise Markets Group
Senior Vice President and General Counsel
Michael P. Gianoni joined us as President and Chief Executive Officer in January 2014. Prior to joining us, he served as
Executive Vice President and Group President, Financial Institutions at Fiserv, Inc., a global technology provider serving the
financial services industry, from January 2010 to December 2013. He joined Fiserv as President of its Investment Services
division in December 2007. Mr. Gianoni was Executive Vice President and General Manager of CheckFree Investment
Services, which provided investment management solutions to financial services organizations, from June 2006 until
December 2007 when CheckFree was acquired by Fiserv. From May 1994 to November 2005, he served as Senior Vice
President of DST Systems Inc., a global provider of technology-based service solutions. Mr. Gianoni is a member of the
Board of Directors of Teradata Corporation, a publicly traded global big data analytics company. Mr. Gianoni has served
on several nonprofit boards across several segments, including relief organizations, hospitals and higher education. He
currently is a board member of the International African American Museum. He holds an AS in electrical engineering from
Waterbury State Technical College, a BS with a business concentration from Charter Oak State College, and an MBA and
an honorary Doctorate from the University of New Haven.
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Anthony W. Boor joined us as Executive Vice President and Chief Financial Officer in November 2011 and served as our
interim President and Chief Executive Officer from August 2013 to January 2014. Prior to joining us, he served as an
executive with Brightpoint, Inc., a global provider of device lifecycle services to the wireless industry, beginning in 1999,
most recently as its Executive Vice President, Chief Financial Officer and Treasurer. He also served as the interim President
of Europe, Middle East and Africa during Brightpoint's significant restructuring of that region. Mr. Boor served as Director
of Business Operations for Brightpoint North America from August 1998 to July 1999. Prior to joining Brightpoint, Mr.
Boor was employed in various financial positions with Macmillan Computer Publishing, Inc., a Viacom owned book
publishing company specializing in computer hardware and software related topics, Day Dream Publishing, Inc., a publishing
company specializing in calendars, posters and time management materials, Ernst & Young LLP, an accounting firm, Expo
New Mexico, a state-owned fair and expo grounds and live pari-mutual horse racing venue, KPMG LLP, an accounting
firm, and Ernst & Whinney LLP, an accounting firm. He holds a BS in Accounting from New Mexico State University.
Kevin W. Mooney has served as our Executive Vice President and President, General Markets Group since January 2010.
He joined us in July 2008 as our Chief Commercial Officer. Before joining Blackbaud, Mr. Mooney was a senior executive
at Travelport GDS from August 2007 to May 2008. As Chief Commercial Officer of Travelport GDS, one of the world's
largest providers of information services and transaction processing to the travel industry, Mr. Mooney was responsible for
global sales, marketing, training, service and support activities. Prior to that he was Chief Financial Officer for Worldspan
from March 2005 until it was acquired by Travelport in August 2007. Mr. Mooney has also held key executive positions
in the telecommunications industry and he served as a member of the Board of Directors of Level 3 Communications, Inc.,
a publicly traded global managed network services company, from October 2014 to November 2017. Prior to that he
served on the Board of Directors of tw telecom from August 2005 until it was acquired by Level 3 in October 2014. He
holds a BS in Finance from Seton Hall University, and an MBA in Finance from Georgia State University.
Kevin P. Gregoire joined us as Executive Vice President and President, Enterprise Markets Group in April 2018. Prior to
joining us, Mr. Gregoire was Group President of the Financial Institutions Group at Fiserv, a global technology provider
serving the financial services industry, from March 2014 until February 2018. He joined Fiserv in December 2002 and served
in other key leadership roles including Division President and Chief Operating Officer, Card Services, and Senior Vice
President of Product and Network Strategy. Mr. Gregoire is also a veteran of the United States Army, where he served as
Lieutenant in the Corps of Engineers and was awarded three Army Commendation Medals. He holds a BS from the United
States Military Academy at West Point, and an MBA from the F.W. Olin School of Business at Babson College.
Jon W. Olson joined us as Senior Vice President and General Counsel in September 2008. Mr. Olson is responsible for
Blackbaud's legal and real estate activities. Prior to joining us, he was an attorney with Alcatel-Lucent USA, the U.S. subsidiary
of France-based Alcatel-Lucent (now owned by Nokia Corporation) that designs, develops, and builds wireline, wireless,
and converged communications networks, from July 1997 to September 2008. Prior to joining Alcatel-Lucent, Mr. Olson
was employed in legal positions with MCI, Inc., a global business and residential communications company, from September
1996 to July 1997, and Unisys Corporation, a global information technology company, from July 1992 to September 1996.
Mr. Olson is a member of the MUSC (Medical University of South Carolina) Hollings Cancer Center Citizens Advisory Council
and is on the board of the Charleston Symphony and Charleston Jazz. He holds a BS from Georgetown University, a JD
from Dickinson School of Law and an MBA from Seton Hall University.
ITEM 1A. RISK FACTORS
Our business operations face a number of risks. These risks should be read and considered with other information provided
in this report.
Strategic Risks
Our failure to compete successfully could cause our revenue or market share to decline.
Our market is highly competitive and rapidly evolving, and there are limited barriers to entry for many segments of this
market.
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Blackbaud, Inc.
The companies we compete with and other potential competitors may have greater financial, technical and marketing
resources and generate greater revenue and better name recognition than we do. Also, a large diversified software enterprise
could decide to enter the market directly, including through acquisitions. Competitive pressures can adversely impact our
business by limiting the prices we can charge our customers and making the adoption and renewal of our solutions more
difficult.
Our competitors might also establish or strengthen cooperative relationships with resellers and third-party consulting firms
or other parties with whom we have had relationships, thereby limiting our ability to promote our solutions.
These competitive pressures could cause our revenue and market share to decline.
Because competition for highly qualified personnel is intense, we might not be able to attract and retain key
personnel needed to support our planned growth.
To meet our objectives successfully, we must attract and retain highly qualified personnel with specialized skill sets. If we
are unable to attract suitably qualified management, there could be a material adverse impact on our business.
Further, in the past, we have used equity incentive programs as part of our overall employee compensation agreements
to both attract and retain personnel. A decline in our stock price could negatively impact the value of these equity incentive
and related compensation programs as retention and recruiting tools. We may need to create new or additional equity
incentive programs and/or compensation packages to remain competitive, which could be dilutive to our existing
stockholders and/or adversely affect our results of operations.
More rapid than expected success in implementing our strategic shift from a license-based and one-time services
business model to a cloud subscription business model could negatively impact our total revenue growth and
financial performance.
We continue to intentionally shift our focus towards selling cloud subscription solutions, which generally require less
customization services. Also, our cloud solution contracts now frequently include subscription-based professional, analytic
and training services. This strategic shift to migrate our existing customers and sell new customers our cloud subscription
solutions results in a decrease in our one-time services contracts and revenue. Although our business model seeks to
anticipate the rate of migration and resulting negative impact on our total revenue growth, more rapid than expected
success in implementing this strategic shift could negatively impact our total revenue growth and financial performance.
The market for software and services for the social good community might not grow and the organizations in
that community might not continue to adopt our solutions and services.
Many organizations in the social good community, including nonprofits, foundations, companies, education institutions
and healthcare organizations, have not traditionally used integrated and comprehensive software and services for their
specific needs. We cannot be certain that the market for such solutions and services will continue to develop and grow or
that these organizations will elect to adopt our solutions and services rather than continue to use traditional, less automated
methods, attempt to develop software internally, rely upon legacy software systems, or use software solutions not specifically
designed for this market. Organizations that have already invested substantial resources in other fundraising methods or
other non-integrated software solutions might be reluctant to adopt our solutions and services to supplement or replace
their existing systems or methods. In addition, the implementation of one or more of our software solutions can involve
significant capital commitments by our customers, which they may be unwilling or unable to make. If demand for and
market acceptance of our solutions and services does not increase, we might not grow our business as we expect.
If we fail to respond to technological changes or successfully introduce new and improved solutions, our
competitive position may be harmed and our business may suffer.
The introduction of solutions encompassing new technologies can render existing solutions obsolete and unmarketable.
As a result, our future success will depend, in part, upon our ability to continue to enhance existing solutions and develop
and introduce in a timely manner or acquire new solutions that keep pace with technological developments, satisfy
increasingly sophisticated customer requirements and achieve market acceptance. If we are unable to develop or acquire
on a timely and cost-effective basis new software solutions or enhancements to existing solutions or if such new solutions
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Blackbaud, Inc.
or enhancements do not achieve market acceptance, our business, results of operations and financial condition may be
materially adversely affected.
If we do not successfully address the risks inherent in the expansion of our international operations, our business
could suffer.
We currently have non-U.S. operations primarily in the U.K., Canada, Australia and Costa Rica, and we intend to expand
further into international markets. Expansion of our international operations will require a significant amount of attention
from our management and substantial financial resources and might require us to add qualified management in these
markets. Our direct sales model requires us to attract, retain and manage qualified sales personnel capable of selling into
markets outside the United States. In some cases, our costs of sales might increase if our customers require us to sell
through local distributors. If we are unable to grow our international operations in a cost-effective and timely manner, our
business and operating results could be harmed.
We expect that an increasing portion of our international revenues will be denominated in foreign currencies, subjecting
us to fluctuations in foreign currency exchange rates. If we expand our international operations, exposures to gains and
losses on foreign currency transactions may increase.
Doing business internationally involves additional risks that could harm our operating results. Along with risks similar to
those faced by our U.S. operations, our international operations are also subject to risks related to differing legal, political,
social and regulatory requirements and economic conditions, including:
•
the imposition of additional withholding taxes or other tax on our foreign income, tariffs or restrictions on foreign
trade or investment, including currency exchange controls;
• greater risk of a failure of our employees and partners to comply with both U.S. and foreign laws, including antitrust
regulations, the U.S. Foreign Corrupt Practices Act, the U.K. Bribery Act of 2010, and any trade regulations ensuring
fair trade practices; and
•
the imposition of, or unexpected adverse changes in, foreign laws or regulatory requirements, including those
pertaining to export restrictions, privacy and data protection, trade and employment restrictions and intellectual
protections.
Unfavorable media coverage related to peer-to-peer fundraising campaigns on our social platforms could
negatively impact our business.
Our online social giving platforms receive a high degree of media coverage for particularly news-worthy or controversial
fundraising campaigns, as well as for our fee-based business model. Although our terms of service provide express limitations
on the platforms' user-initiated fundraising campaigns and reserve our right to remove content that violates our terms of
service, it may not always be possible to remove such content prior to it receiving attention in the media. Negative publicity
related to our online social giving platforms could have an adverse effect on the size, engagement and loyalty of our user
base and could result in decreased revenue, which could adversely affect our business and financial results.
Acquisitions could be difficult to consummate and integrate into our operations, and they could disrupt our
business, dilute stockholder value or impair our financial results.
As part of our business strategy, we will continue from time to time to seek to grow our business through acquisitions of
new or complementary businesses, technologies or products that we believe can improve our ability to compete in our
existing customer markets or allow us to enter new markets. The potential risks associated with acquisitions and investment
transactions include, but are not limited to:
•
•
•
•
•
•
failure to realize anticipated returns on investment, cost savings and synergies;
difficulty in assimilating the operations, policies and personnel of the acquired company;
unanticipated costs associated with acquisitions;
challenges in combining product offerings and entering into new markets in which we may not have experience;
distraction of management’s attention from normal business operations;
potential loss of key employees of the acquired company;
2019 Form 10-K
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Blackbaud, Inc.
•
•
•
difficulty implementing effective internal controls over financial reporting and disclosure controls and procedures;
impairment of relationships with customers or suppliers; and
issues not discovered in due diligence, which may include product quality issues or legal or other contingencies.
Acquisitions may also result in potentially dilutive issuances of equity securities, the incurrence of debt and contingent
liabilities, the expenditure of available cash, and amortization expenses or write-downs related to intangible assets such
as goodwill, any of which could have a material adverse effect on our operating results or financial condition. We may
experience risks relating to the challenges and costs of closing a business combination and the risk that an announced
business combination may not close. There can be no assurance that we will be successful in making additional acquisitions
in the future or in integrating or executing on our business plan for existing or future acquisitions.
A reduction in the growth or amount of charitable giving could adversely affect our operating results and
financial condition.
A large percentage of our customers are nonprofits, foundations, education institutions, healthcare organizations and
other members of the social good community that fully or partially rely on charitable donations. If charitable giving, including
online giving, does not continue to grow or declines, it could limit our current and potential customers' ability to use and
pay for our solutions and services, which could adversely affect our operating results and financial condition.
In addition, we derive a significant portion of our revenue from transaction-based payment processing fees that we collect
from our customers through our Blackbaud Merchant Services solution, which enables our customers' donors to make
donations and purchase goods and services using various payment options. A reduction in the growth of, or a decline in,
charitable giving to these customers, whether due to deteriorating general economic conditions, the impact of recent or
future changes to applicable tax laws, or otherwise, could negatively impact the volume and size of such payment processing
transactions and thereby adversely affect our operating results and financial condition.
Our failure to obtain licenses for, or our use of, third-party technologies could harm our business.
We expect to continue licensing technologies from third parties, including applications used in our research and development
activities, technologies which are integrated into our solutions and solutions that we resell. We believe that the loss of any
third-party technologies currently integrated into our solutions could have a material adverse effect on our business. Our
inability in the future to obtain any third-party licenses on commercially reasonable terms, or at all, could delay future
solution development until equivalent technology can be identified, licensed or developed and integrated. This inability in
turn could harm our business and operating results.
Our use of third-party technologies also exposes us to increased risks including, but not limited to, risks associated with
the integration of new technology into our solutions, the diversion of our resources from development of our own proprietary
technology and our inability to generate revenue from licensed technology sufficient to offset associated acquisition and
maintenance costs.
The U.K.'s departure from the European Union ("EU") could adversely affect us.
The U.K. held a referendum on June 23, 2016 on its membership in the E.U., in which a majority of U.K. voters voted to
exit the E.U. (commonly referred to as "Brexit"). Thereafter, the E.U. and the U.K. engaged in extensive negotiations
designed to reach agreement regarding the future terms of the U.K.'s relationship with the E.U., including the terms of
trade between the U.K. and the E.U. and a transition period during which the agreed relationship would be implemented
in stages to facilitate a gradual and orderly Brexit. Effective January 31, 2020, the U.K. is no longer a member of the E.U.,
and the transition period is currently set to expire on December 31, 2020, during which time the U.K. and E.U. will continue
to negotiate an agreement. There can be no assurance that they will be successful in doing so. Because we currently
conduct business in the U.K. and in Europe, the U.K.’s exit from the E.U. under such circumstances creates uncertainty and
could disrupt our business. For example, Brexit could affect the business of and/or our relationships with our customers
and partners, including with regard to data privacy, as well as alter the relationship among tariffs and currencies, including
the value of the British Pound and the Euro relative to the US dollar. The ultimate effects of Brexit on us, including those
mentioned above and others we cannot now anticipate, are difficult to predict and could adversely affect our business,
business opportunities, results of operations or financial condition in both the short-term and thereafter.
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Operational Risks
Defects, delays or interruptions in our cloud solutions and hosting services could diminish demand for these
services and subject us to substantial liability.
We currently utilize data center hosting facilities to provide cloud solutions to most of our subscription customers and
hosting services to our on-premise license customers. Any damage to, or failure of, these data center systems generally
could result in interruptions in service to our customers, notwithstanding any business continuity or disaster recovery
agreements that may currently be in place at these facilities. Because our cloud solutions and hosting service offerings are
complex and we have incorporated a variety of new computer hardware and software systems at our data centers, our
services might have errors or defects that users identify after they begin using our services. This could result in unanticipated
downtime for our customers and harm to our reputation and business results. Internet-based services sometimes contain
undetected errors when first introduced or when new versions or enhancements are released. We have from time to time
found defects in our web-based services and new errors might again be detected in the future. In addition, our customers
might use our Internet-based offerings in unanticipated ways that cause a disruption in service for other customers
attempting to access their data.
Because our customers use these services for important aspects of their businesses, any defects, delays or disruptions in
service or other performance problems with our services could hurt our reputation and damage our customers' businesses.
If that occurs, customers could elect to cancel their service, delay or withhold payment to us, not purchase from us in the
future or make claims against us, which could result in an increase in our provision for doubtful accounts, an increase in
collection cycles for accounts receivable or the expense and risk of litigation. Any of these could harm our business and
reputation.
Material defects or errors in the software we use to deliver our services could harm our reputation, result in
significant costs to us and impair our ability to sell our services.
The software applications underlying our services are inherently complex and may contain material defects or errors,
particularly when first introduced or when new versions or enhancements are released. We have from time to time found
defects in our software, and new errors in our existing software may be detected in the future.
After the release of our software, defects or errors may also be identified from time to time by our internal team and our
customers. The costs incurred in correcting any material defects or errors in our software may be substantial and could
harm our operating results. Furthermore, our customers may use our software together with solutions from other companies.
As a result, when problems occur, it might be difficult to identify the source of the problem. Even when our software does
not cause these problems, the existence of these errors might cause us to incur significant costs, divert the attention of
our technical personnel from our solution development efforts, impact our reputation and cause significant customer
relations problems.
If we are unable, or our customers believe we are unable, to detect and prevent unauthorized use of payment
card information, we could be subject to financial liability, our reputation could be harmed and customers may
be reluctant to use our solutions and services.
The rules of payment card associations in which we participate require that we comply with Payment Card Industry Data
Security Standard ("PCI DSS") in order to preserve security of payment card data. Under PCI DSS, we are required to adopt
and implement internal controls over the use, storage and security of payment card data to help prevent card fraud.
Conforming our solutions and services to PCI DSS or other payment services related regulations or requirements imposed
by payment networks or our customers or payment processing partners is expensive and time-consuming. However, failure
to comply may subject us to fines, penalties, damages and civil liability, may impair the security of payment card data in
our possession, and may harm our reputation and our business prospects, including by limiting our ability to process
transactions. Currently some of our solutions are not fully compliant with PCI DSS, primarily due to the lag time required
for integrating acquired businesses.
2019 Form 10-K
19
Blackbaud, Inc.
If the security of our software is breached, we fail to securely collect, store and transmit customer information,
or we fail to safeguard confidential donor data, we could be exposed to liability, litigation, penalties and
remedial costs and our reputation and business could suffer.
Fundamental to the use of our solutions is the secure collection, storage and transmission of confidential donor and end
user data and transaction data, including in our payment services. Despite the network and application security, internal
control measures, and physical security procedures we employ to safeguard our systems, we may still be vulnerable to a
security breach, intrusion, loss or theft of confidential donor data and transaction data, which may harm our business,
reputation and future financial results.
Like many major businesses, we are, from time to time, a target of cyber-attacks and phishing schemes, and we expect
these threats to continue. Because of the numerous and evolving cybersecurity threats, including advanced and persistent
cyber-attacks, phishing and social engineering schemes, used to obtain unauthorized access, disable or degrade systems
have become increasingly more complex and sophisticated and may be difficult to detect for periods of time, we may not
anticipate these acts or respond adequately or timely. As these threats continue to evolve and increase, we may be required
to devote significant additional resources in order to modify and enhance our security controls and to identify and remediate
any security vulnerabilities.
A compromise of our data security that results in customer or donor personal or payment card data being obtained by
unauthorized persons could adversely affect our reputation with our customers and others, as well as our operations,
results of operations, financial condition and liquidity and could result in litigation against us or the imposition of penalties.
We might be required to expend significant capital and other resources to further protect against security breaches or to
rectify problems caused by any security breach, including notification under data privacy laws and regulations and expenses
related to remediating our information security systems. Even though we carry cyber-technology insurance policies that
may provide insurance coverage under certain circumstances, we might suffer losses as a result of a security breach that
exceed the coverage available under our insurance policies or for which we do not have coverage. A security breach and
any efforts we make to address such breach could also result in a disruption of our operations, particularly our online sales
operations.
Further, the existence of vulnerabilities, even if they do not result in a security breach, may harm client confidence and
require substantial resources to address, and we may not be able to discover or remedy such security vulnerabilities before
they are exploited, which may harm our business, reputation and future financial results.
Our operations might be affected by the occurrence of a natural disaster or other catastrophic event.
We depend on our principal executive offices and other facilities for the continued operation of our business. Although
we have contingency plans in effect for natural disasters or other catastrophic events, these events, including terrorist
attacks, computer hacker attacks and natural disasters such as hurricanes, flooding and earthquakes, could disrupt one or
more of these facilities and adversely affect our operations. Our principal executive offices are located in a coastal region
that has experienced hurricanes and earthquakes in the past. Even though we carry business interruption insurance policies
and typically have provisions in our commercial contracts that protect us in certain events, we might suffer losses as a result
of business interruptions that exceed the coverage available under our insurance policies or for which we do not have
coverage. Any natural disaster or catastrophic event affecting us could have a significant negative impact on our operations.
Complications with the design or implementation of our new global enterprise resource planning ("ERP") system
could adversely affect our operations and operating results
We rely extensively on information systems and technology to manage our business and summarize our operating results.
We are in the process of a multi-year implementation of a new ERP system, which will replace our existing core financial
systems. Such an implementation is a major undertaking, both financially and from a management and personnel
perspective. The new ERP system is designed to accurately maintain our financial records, enhance the flow of financial
information, improve data management, and provide timely information to our management team. We may not be able
to successfully implement the ERP system without experiencing delays, unexpected additional costs and other difficulties.
Failure to successfully design and implement the new ERP system as planned could harm our business, financial condition
and operating results. Additionally, if we do not effectively implement the ERP system as planned or the ERP system does
not operate as intended, the effectiveness of our internal control over financial reporting could be negatively affected.
20
2019 Form 10-K
Blackbaud, Inc.
Financial Risks
Because a significant portion of our revenue is recognized over time on a ratable basis over the contract term,
downturns in sales may not be immediately reflected in our revenue.
We generally recognize our subscription and maintenance revenue ratably over time over the contract term. Our subscription
arrangements are generally for a term of three years at contract inception with one to three-year renewals thereafter. Most
of our maintenance arrangements are for a one-year term. As a result, much of the revenue we report in each quarter is
attributable to arrangements entered into during previous quarters. Consequently, a decline in sales to new customers,
renewals by existing customers or market acceptance of our solutions in any one quarter will not necessarily be fully reflected
in the revenues in that quarter and could negatively affect our revenues and profitability in future quarters.
If our customers do not renew their subscriptions for our solutions or annual maintenance and support
arrangements or if they do not renew them on terms that are favorable to us, our business might suffer.
Our subscription arrangements are generally for a term of three years at contract inception with one to three-year renewals
thereafter. Most of our maintenance arrangements are for a one-year term. As the end of the contract term approaches,
we seek the renewal of the agreement with the customer. Historically, subscription and maintenance renewals have
represented a significant portion of our total revenue. Because of this characteristic of our business, if our customers choose
not to renew their subscriptions or maintenance and support arrangements with us on beneficial terms or at all, our
business, operating results and financial condition could be harmed. Our customers' renewal rates may decline or fluctuate
as a result of a number of factors, including their level of satisfaction with our solutions and services and their ability to
continue their operations and spending levels.
We significantly increased our leverage in connection with acquisitions.
We incurred a substantial amount of indebtedness in connection with recent acquisitions. As a result of this indebtedness,
our interest payment obligations have increased. The degree to which we are leveraged could have adverse effects on our
business, including the following:
• Requiring us to dedicate a substantial portion of our cash flow from operations to payments on our indebtedness,
thereby reducing the availability of our cash flow to fund working capital, capital expenditures, acquisitions,
dividends and other general corporate purposes;
•
Limiting our flexibility in planning for, or reacting to, changes in our business and the industries in which we
operate;
• Restricting us from making additional strategic acquisitions or exploiting business opportunities;
•
•
Placing us at a competitive disadvantage compared to our competitors that have less debt;
Limiting our ability to borrow additional funds; and
• Decreasing our ability to compete effectively or operate successfully under adverse economic and industry
conditions.
If we incur additional debt, these risks may intensify. Our ability to meet our debt service obligations will depend upon our
future performance, which will be subject to the financial, business and other factors affecting our operations, many of
which are beyond our control.
Our balance sheet includes significant amounts of goodwill and intangible assets. The impairment of a significant
portion of these assets could negatively affect our operating results.
As of December 31, 2019, we had $634.1 million and $317.9 million of goodwill and intangible assets, respectively. On
at least an annual basis, we assess whether there have been impairments in the carrying value of goodwill and intangible
assets. If the carrying value of an asset is determined to be impaired, then it is written down to fair value by a non-cash
charge to operating earnings. Changes in circumstances that could indicate that the carrying value of goodwill or intangible
assets may not be recoverable include declines in our stock price, market capitalization, cash flows and slower growth
2019 Form 10-K
21
Blackbaud, Inc.
rates in our industry. We cannot accurately predict the likelihood or potential amount and timing of any impairment of
goodwill or other intangible assets. An impairment of a significant portion of goodwill or intangible assets could materially
and negatively affect our results of operations and financial condition.
Restrictions in our credit facility may limit our activities, including dividend payments, share repurchases and
acquisitions.
Our credit facility contains restrictions, including covenants limiting our ability to incur additional debt, grant liens, make
acquisitions and other investments, prepay specified debt, consolidate, merge or acquire other businesses, sell assets, pay
dividends and other distributions, repurchase stock and enter into transactions with affiliates. There can be no assurance
that we will be able to remain in compliance with the covenants to which we are subject in the future and, if we fail to
do so, that we will be able to obtain waivers from our lenders or amend the covenants.
In the event of a default under our credit facility, we could be required to immediately repay all outstanding borrowings,
which we might not be able to do. In addition, certain of our material domestic subsidiaries are required to guarantee
amounts borrowed under the credit facility, and we have pledged the shares of certain of our subsidiaries as collateral for
our obligations under the credit facility. Any such default could have a material adverse effect on our ability to operate,
including allowing lenders under the credit facility to enforce guarantees of our subsidiaries, if any, or exercise their rights
with respect to the shares pledged as collateral.
We have recorded significant deferred tax assets, and we might never realize their full value, which would
result in a charge against our earnings.
As of December 31, 2019, we had deferred tax assets of $93.8 million. Realization of our deferred tax assets is dependent
upon our generating sufficient taxable income in future years to realize the tax benefit from those assets. Deferred tax
assets are reviewed at least annually for realizability. A charge against our earnings would result if, based on the available
evidence, it is more likely than not that some portion of the deferred tax asset will not be realized beyond our existing
valuation allowance. This could be caused by, among other things, deterioration in performance, adverse market conditions,
adverse changes in applicable laws or regulations, including changes that restrict the activities of or affect the solutions
sold by our business and a variety of other factors. If a deferred tax asset net of our valuation allowance was determined
to be not realizable in a future period, the charge to earnings would be recognized as an expense in our results of operations
in the period the determination is made. Additionally, if we are unable to utilize our deferred tax assets, our cash flow
available to fund operations could be adversely affected.
Depending on future circumstances, it is possible that we might never realize the full value of our deferred tax assets. Any
future impairment charges related to a significant portion of our deferred tax assets would have an adverse effect on our
financial condition and results of operations.
Legal and Compliance Risks
Privacy and data protection concerns, including evolving domestic and international government regulation in
the area of consumer data privacy or data protection, could adversely affect our business and operating results.
The effectiveness of our software solutions relies on our customers' storage and use of data concerning their customers,
including financial, personally identifying or other sensitive data. Our customers' collection and use of this data for donor
profiling, data analytics or communications outreach might raise privacy and data protection concerns and negatively
impact the demand for our solutions and services. For example, our custom modeling and analytical services rely heavily
on processing and using of data we gather from customers and various sources. Privacy and data protection laws could
add restrictions or regulatory burdens, which could limit to our ability to market and profit from those services.
Governments in some jurisdictions have enacted or are considering enacting consumer data privacy or data protection
legislation, including laws and regulations applying to the solicitation, collection, transfer, processing and use of personal
data. This legislation could reduce the demand for our software solutions if we fail to design or enhance our solutions to
enable our customers to comply with the privacy and data protection measures required by the legislation. Moreover, we
may be exposed to liability under existing or new consumer privacy or data protection legislation. For example, when
22
2019 Form 10-K
Blackbaud, Inc.
providing our solutions to certain customers in the healthcare industry, we must comply with applicable provisions of the
Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), and might be subject to similar provisions of other
legislation, including, without limitation, the Gramm-Leach-Bliley Act and related regulations, and the California Consumer
Privacy Act of 2018, which became effective January 1, 2020, and may apply to some of our customers and areas of
business. Even technical violations of these laws may result in penalties that are assessed for each non-compliant transaction.
Recently, the E.U. General Data Protection Regulation (“GDPR”), which became effective in May 2018, extended the scope
of the E.U. data protection law to many companies processing data of E.U. residents, regardless of the company’s location.
The law requires companies to meet new requirements regarding the handling of personal data, including new rights such
as the portability of personal data. We completed an extensive program of product and operational changes to address
GDPR requirements and all future solutions sold to customers subject to GDPR must include GDPR features. The
implementation of GDPR has affected our ability to offer some features and services to customers in the E.U. Furthermore,
actions and investigations by regulatory authorities related to data security incidents and privacy violations continue to
increase, which could impact us through increased costs or restrictions on our business, and noncompliance could result
in significant regulatory penalties and legal liability.
If our customers or we were found to be subject to and in violation of any privacy or data protection laws or regulations,
our business may be materially and adversely impacted and we and/or our customers would likely have to change our
business practices. In addition, these laws and regulations could impose significant costs on our customers and us and
make it more difficult for donors to make online donations.
We are in the information technology business, and our solutions and services store, retrieve, transfer, manipulate and
manage our customers’ information and data. The effectiveness of our software solutions relies on our customers’ storage
and use of data concerning their donors, including financial, personally identifying and other sensitive data and our business
uses similar systems that require us to store and use data with respect to our customers and personnel. Our collection and
our customers’ collection and use of this data might raise privacy and data protection concerns and negatively impact our
business or the demand for our solutions and services. If a breach of data security were to occur, or other violation of
privacy or data protection laws and regulations were to be alleged, our business may be materially and adversely impacted
and solutions may be perceived as less desirable, which would negatively affect our business and operating results.
Claims that we or our technologies infringe upon the intellectual property or other proprietary rights of a third
party may require us to incur significant costs, enter into royalty or licensing agreements or develop or license
substitute technology.
We may be subject to claims that the technologies in our solutions and services infringe upon the intellectual property or
other proprietary rights of a third party. In addition, the vendors providing us with technology that we use in our own
solutions could become subject to similar infringement claims. Although we believe that our solutions and services do not
infringe any intellectual property or other proprietary rights, we cannot be certain that our solutions and services do not,
or that they will not in the future, infringe intellectual property or other proprietary rights held by others. Any claims of
infringement could cause us to incur substantial costs to defend against the claim, even if the claim is without merit, and
could distract our management from our business. Moreover, any settlement or adverse judgment resulting from the claim
could require us to pay substantial amounts, or obtain a license to continue to use the technology and services that are
the subject of the claim, and/or otherwise restrict or prohibit our use of the same. There can be no assurance that we
would be able to obtain a license on commercially reasonable terms from the third party asserting any particular claim, or
that we would be able to successfully develop alternative technology on a timely basis, or that we would be able to obtain
a license from another provider of suitable alternative technology to permit us to continue offering, and our customers to
continue using, the solutions and services. In addition, we generally provide in our customer arrangements for certain
solutions and services that we will indemnify our customers against third-party infringement claims relating to technology
we provide to those customers, which could obligate us to pay damages if the solutions and services were found to be
infringing. Infringement claims asserted against us, our vendors or our customers may have a material adverse effect on
our business, prospects, financial condition and results of operations.
Our solutions utilize open source software, which may subject us to litigation, require us to re-engineer our
solutions, or otherwise divert resources away from our development efforts.
We use open source software in connection with certain of our solutions. Such open source software is generally licensed
by its authors or other third parties under open source licenses, including, for example, the GNU General Public License,
2019 Form 10-K
23
Blackbaud, Inc.
the GNU Lesser General Public License, “Apache-style” licenses, “BSD-style” licenses and other open source licenses. There
is little legal precedent governing the interpretation of many of the terms of some of these licenses and, therefore, the
potential impact of these terms on our business is currently unable to be determined and may result in unanticipated
obligations regarding our solutions and technologies. From time to time, companies that incorporate open source software
into their products have faced claims challenging the ownership of open source software and/or compliance with open
source license terms. Therefore, we could be subject to litigation by parties claiming ownership of open source software
or noncompliance with open source licensing terms. Some open source software licenses require users who distribute open
source software as part of their own software to publicly disclose all or part of the source code to such software and/or
make available any derivative works of the open source code on unfavorable terms or at no cost. While we monitor our
use of open source software and try to ensure that none is used in a manner that would require us to disclose the source
code or that would otherwise breach the terms of an open source agreement, such use could inadvertently occur and we
may be required to release proprietary source code, pay damages for breach of contract, re-engineer our applications,
discontinue sales in the event re-engineering cannot be accomplished on a timely basis, or take other remedial action that
may divert resources away from our development efforts, any of which could adversely affect our business.
We rely upon trademark, copyright, patent and trade secret laws to protect our proprietary rights, which might
not provide us with adequate protection.
Our success and ability to compete depends to a significant degree upon the protection of our proprietary technology
rights. We might not be successful in protecting our proprietary technology and our proprietary rights might not provide
us with a meaningful competitive advantage. To protect our core proprietary technology, we rely on a combination of
patent, trademark, copyright and trade secret laws, as well as nondisclosure agreements, each of which affords only limited
protection.
Increasing and evolving domestic and international government financial regulation could adversely affect our
business and operating results.
Certain of our solutions, in particular, our financial management and payment services solutions, relate to activity heavily
regulated in the U.S. by federal and state government regulatory agencies and in other countries in which we operate by
local regulatory agencies. The laws and regulations enforced by these agencies are proposed or enacted to deter fraud
and other illicit financial transactions and to protect consumers and the financial system. We have procedures and controls
in place to monitor compliance with numerous federal, state and foreign laws and regulations. However, because these
laws and regulations are complex, differ between jurisdictions, and are often subject to interpretation, or as a result of
unintended errors, we may, from time to time, inadvertently violate these laws and regulations. Compliance with these
laws and regulations is expensive and requires the time and attention of management. These costs divert capital and focus
away from efforts intended to grow our business. If we do not successfully comply with laws, regulations, or policies, we
could incur fines or penalties, be subject to litigation, lose existing or new customer contracts or other business, and suffer
damage to our reputation. Changes in these laws and regulations can alter our business environment, limit business
operations, require substantial investments to achieve compliance and increase costs of doing business, and we cannot
predict the impact such changes would have on our operating results and financial condition.
Anti-takeover provisions in our charter documents and Delaware law may delay or prevent an acquisition of
our company.
Provisions of Delaware law, our certificate of incorporation and bylaws may have the effect of delaying or preventing a
change in control of our company or deterring tender offers for our common stock that other stockholders may consider
in their best interests. Our certificate of incorporation authorizes “blank check” preferred stock, which could be issued by
the board of directors without stockholder approval and may contain voting, liquidation, dividend and other rights superior
to our common stock. Stockholder approval is not necessary to issue preferred stock in this manner. Issuance of these
shares of preferred stock could have the effect of making it more difficult and more expensive for a person or group to
acquire control of us, and could effectively be used as an anti-takeover device. Currently there are no shares of our preferred
stock issued or outstanding. Our bylaws provide for an advance notice procedure for stockholders to nominate director
candidates for election or to bring business before an annual meeting of stockholders, including proposed nominations
of persons for election to our board of directors, and limit the persons who may call special meetings of stockholders. The
anti-takeover provisions of Delaware law and provisions in our organizational documents may prevent our stockholders
from receiving the benefit from any premium to the market price of our common stock offered by a bidder in a takeover
24
2019 Form 10-K
Blackbaud, Inc.
context. Even in the absence of a takeover attempt, the existence of these provisions may adversely affect the prevailing
market price of our common stock if they are viewed as discouraging takeover attempts in the future.
ITEM 1B. UNRESOLVED STAFF COMMENTS
None.
ITEM 2. PROPERTIES
We lease our new headquarters facility in Charleston, South Carolina, which consists of approximately 172,000 square
feet (the "Global Headquarters Facility"). The lease on our Global Headquarters Facility expires in April 2038 and we have
the option for 4 renewal periods of 5 years each. The lease agreement also grants us a Phase Two option to request that
the landlord construct and lease to us a second office building and related improvements. We continue to lease our former
headquarters facility, now called our Customer Operations Center, in Charleston, South Carolina, which consists of
approximately 218,000 square feet. The lease on our Customer Operations Center expires in October 2023, and we have
the option for 2 renewal periods of 5 years each.
We also lease or have purchased the right to use additional office space in Austin, Texas; Bedford, New Hampshire;
Charleston, South Carolina; Glasgow, Scotland; London, England; Plano, Texas; St. Paul, Minnesota; San Jose, Costa Rica;
Sydney, Australia; Brisbane, Australia; and Toronto, Canada, among other locations. We believe that our properties are in
good operating condition and adequately serve our current business operations. We also anticipate that suitable additional
or alternative space, including those under lease options, will be available at commercially reasonable terms for future
expansion.
ITEM 3. LEGAL PROCEEDINGS
From time to time we may become involved in litigation relating to claims arising from our ordinary course of business.
We do not believe that there are any claims or actions pending or threatened against us, the ultimate disposition of which
would have a material adverse effect on us.
ITEM 4. MINE SAFETY DISCLOSURES
Not applicable.
2019 Form 10-K
25
Blackbaud, Inc.
PART II.
ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED
STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY
SECURITIES
Our common stock is trading on the Nasdaq Stock Market LLC (“Nasdaq”) under the symbol “BLKB.” As of February 5,
2020, there were approximately 100 stockholders of record of our common stock. Because many of our shares of common
stock are held by brokers and other institutions on behalf of stockholders, this number is not representative of the total
number of beneficial owners of our stock. On February 5, 2020, the closing price of our common stock was $76.03.
Stock Performance Graph
The following performance graph shall not be deemed to be “soliciting material” or “filed” or incorporated by reference
in future filings with the SEC, or subject to the liabilities of Section 18 of the Exchange Act except as shall be expressly set
forth by specific reference in such filing. The performance graph compares the performance of our common stock to the
Nasdaq Composite Index and the Nasdaq Computer and Data Processing Index. The graph covers the most recent five-
year period ended December 31, 2019. The graph assumes that the value of the investment in our common stock and
each index was $100.00 at December 31, 2014, and that all dividends are reinvested.
December 31,
Blackbaud, Inc.
Nasdaq Composite Index
Nasdaq Computer & Data Processing Index
26
2019 Form 10-K
2014
2019
$ 100.00 $ 153.62 $ 150.42 $ 223.36 $ 149.47 $ 190.28
2016
2015
2017
2018
100.00
100.00
106.96
123.21
116.45
132.37
150.96
185.07
146.67
187.89
200.49
262.83
Blackbaud, Inc.
Common Stock Acquisitions and Repurchases
The following table provides information about shares of common stock acquired or repurchased during the three months
ended December 31, 2019. All of these acquisitions were of common stock withheld by us to satisfy minimum tax obligations
of employees due upon exercise of stock appreciation rights and vesting of restricted stock awards and units. The level of
acquisition activity varies from period to period based upon the timing of grants and vesting as well as employee exercise
decisions.
Period
Beginning balance, October 1, 2019
October 1, 2019 through October 31, 2019
November 1, 2019 through November 30, 2019
December 1, 2019 through December 31, 2019
Total
Total
number
of shares
purchased
1,870 $
4,347
37,338
43,555 $
Average
price
paid
per
share
87.33
84.30
79.60
80.40
Total number
of shares
purchased as
part of
publicly
announced
plans or
programs(1)
Approximate
dollar value
of shares
that may yet
be purchased
under the
plans or
programs
(in thousands)
50,000
$
—
—
—
— $
50,000
50,000
50,000
50,000
(1)
In August 2010, our Board of Directors approved a stock repurchase program that authorized us to purchase up to $50.0 million of our outstanding
shares of common stock. We have not made any repurchases under the program to date, and the program does not have an expiration date.
Dividend Policy
Our Board of Directors has adopted a dividend policy which reflects an intention to distribute to our stockholders a portion
of the cash generated by our business that exceeds our operating needs and capital expenditures as regular quarterly
dividends. This policy reflects our judgment that we can provide greater value to our stockholders by distributing to them
a portion of the cash generated by our business.
In accordance with this dividend policy, we paid quarterly dividends at an annual rate of $0.48 per share in 2019 and 2018,
resulting in aggregate dividend payments to stockholders of $23.6 million and $23.3 million in 2019 and 2018, respectively.
In February 2020, our Board of Directors approved an annual dividend rate of $0.48 per share for 2020 and we declared
a first quarter dividend of $0.12 per share payable on March 13, 2020, to stockholders of record on February 28, 2020.
Dividends on our common stock will not be cumulative. Consequently, if dividends on our common stock are not declared
and/or paid at the targeted level, our stockholders will not be entitled to receive such payments in the future. We are not
obligated to pay dividends, and as described more fully below, our stockholders might not receive any dividends as a result
of the following factors:
• Our credit facility limits the amount of dividends we are permitted to pay;
• Our Board of Directors could decide to reduce dividends or not to pay dividends at all, at any time and for any
reason;
•
The amount of dividends distributed is subject to state law restrictions (as discussed below); and
• We might not have enough cash to pay dividends due to changes to our operating earnings, working capital
requirements and anticipated cash needs.
Assumptions and Considerations
We estimate that the cash necessary to fund dividends on our common stock for 2020 at an annual rate of $0.48 per
share is approximately $24.0 million (assuming 50.0 million shares of common stock are outstanding, net of treasury stock).
2019 Form 10-K
27
Blackbaud, Inc.
We have a stock repurchase program that authorizes us to purchase up to $50.0 million of our outstanding shares of
common stock. The program does not have an expiration date. The shares could be purchased in a self-tender for our
stock, from time to time on the open market or in privately negotiated transactions depending upon market conditions
and other factors, all in accordance with the requirements of applicable law. Any open market purchases under the
repurchase program will be made in compliance with Rule 10b-18 of the Exchange Act and all other applicable securities
regulations. We might not purchase any shares of common stock and our Board of Directors may decide, in its absolute
discretion, at any time and for any reason, to cancel the stock repurchase program.
We believe that our cash on hand and the cash flows we expect to generate from operations will be sufficient to meet our
liquidity requirements through 2020, including dividends and purchases under our stock repurchase program. See
“Management’s Discussion and Analysis of Financial Conditions and Results of Operations — Liquidity and Capital
Resources” in Item 7 in this report.
If our assumptions as to operating expenses, working capital requirements and capital expenditures are too low or if
unexpected cash needs arise that we are not able to fund with cash on hand or with borrowings under our credit facility,
we would need to either reduce or eliminate dividends. If we were to use working capital or permanent borrowings to
fund dividends, we would have less cash available for future dividends and other purposes, which could negatively impact
our stock price, financial condition, results of operations and ability to maintain or expand our business.
We have estimated our dividend only for 2020, and we cannot assure our stockholders that during or following 2020 we
will pay dividends at the estimated levels, or at all except with regard to dividends previously declared by the Board of
Directors but not yet paid. We are not required to pay dividends and our Board of Directors may modify or revoke our
dividend policy at any time. Dividend payments are within the absolute discretion of our Board of Directors and will be
dependent upon many factors and future developments that could differ materially from our current expectations. Over
time, our capital and other cash needs, including unexpected cash needs, will invariably change and remain subject to
uncertainties, which could impact the level of any dividends we pay in the future.
We believe that our dividend policy could limit, but not preclude, our ability to pursue growth as we intend to retain
sufficient cash after the distribution of dividends to permit the pursuit of growth opportunities. In order to pay dividends
at the level currently anticipated under our dividend policy and to fund any substantial portion of our stock repurchase
program, we could require financing or borrowings to fund any significant acquisitions or to pursue growth opportunities
requiring capital significantly beyond our anticipated levels. Management will evaluate potential growth opportunities as
they arise and, if our Board of Directors determines that it is in our best interest to use cash that would otherwise be
available for distribution as dividends to pursue an acquisition opportunity, to materially increase capital spending or for
some other purpose, the Board would be free to depart from or change our dividend policy at any time.
Restrictions on Payment of Dividends
Under Delaware law, we can only pay dividends either out of “surplus” (which is defined as total assets at fair market
value minus total liabilities, minus statutory capital) or out of current or the immediately preceding year’s earnings. As of
December 31, 2019, we had $31.8 million in cash and cash equivalents. In addition, we anticipate that we will have
sufficient earnings in 2020 to pay dividends at the level described above. Although we believe we will have sufficient
surplus and earnings to pay dividends at the anticipated levels for 2020, our Board of Directors will seek periodically to
assure itself of this sufficiency before actually declaring any dividends.
Under our credit facility, we also have restrictions on our ability to declare and pay dividends and our ability to repurchase
shares of our common stock. In order to pay any cash dividends and/or repurchase shares of stock: (1) no default or event
of default shall have occurred and be continuing under the credit facility, and (2) our pro forma net leverage ratio, as set
forth in the credit agreement, must be 0.25 less than the net leverage ratio requirement at the time of dividend declaration
or share repurchase. See “Management’s Discussion and Analysis of Financial Conditions and Results of Operations —
Liquidity and Capital Resources” in Item 7 in this report.
28
2019 Form 10-K
Blackbaud, Inc.
ITEM 6. SELECTED FINANCIAL DATA
The selected financial data set forth below should be read in conjunction with “Management’s Discussion and Analysis of
Financial Condition and Results of Operations” in Item 7 in this report and our financial statements and the related notes
included elsewhere in this report to fully understand factors, including our business acquisitions and dispositions, that may
affect the comparability of the information presented below.
(in thousands, except per share data)
2019(1)
2018
2017(2)
2016(2)
2015
Year ended December 31,
SUMMARY OF OPERATIONS
Total revenue
Total cost of revenue
Gross profit
Total operating expenses
Income from operations
Net income
PER SHARE DATA
Basic net income
Diluted net income
Cash dividends
$ 900,423 $ 848,606 $ 788,487 $ 731,642 $ 637,940
418,424
481,999
454,854
27,145
11,908
381,742
466,864
407,447
59,417
44,841
361,904
426,583
358,405
68,178
73,633
339,220
392,422
324,198
68,224
45,404
$
0.25 $
0.95 $
1.58 $
0.98 $
0.25
0.48
0.93
0.48
1.54
0.48
0.96
0.48
304,631
333,309
286,597
46,712
25,649
0.56
0.55
0.48
BALANCE SHEET DATA
Total assets(3)
Deferred revenue, including current portion
Total debt, including current portion(3)
Total long-term liabilities(3)
(1) Reflects the impact of adopting Accounting Standards Update ("ASU") 2016-02, Leases (Topic 842) in 2019, on a prospective basis. See Note 2 of
$ 1,992,963 $ 1,615,305 $ 1,797,846 $ 1,345,009 $ 1,223,336
467,100
250,289
316,137
278,706
408,087
387,124
438,224
486,946
446,450
435,867
237,335
298,555
342,393
396,466
607,362
our consolidated financial statements in this report for further discussion.
(2) Reflects the impact of adopting ASU 2014-09, Revenue from Contracts with Customers (Topic 606) in 2018, on a retrospective basis.
(3) As previously disclosed, on January 1, 2016, we adopted ASU 2015-03, Interest - Imputation of Interest - Simplifying the Presentation of Debt
Issuance Costs, on a retrospective basis. Accordingly, we retrospectively adjusted other non-current assets and debt, net of current portion, which
had the effect of reducing each of those respective line items in our consolidated balance sheets as of December 31, 2015 by approximately $0.5
million.
2019 Form 10-K
29
Blackbaud, Inc.
ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL
CONDITION AND RESULTS OF OPERATIONS
The following discussion and analysis of our financial condition and results of operations should be read in
conjunction with Item 1A Risk factors and our consolidated financial statements and related notes included
elsewhere in this Annual Report on Form 10-K. The following discussion and analysis presents financial
information denominated in millions of dollars which can lead to differences from rounding when compared
to similar information contained in the consolidated financial statements and related notes, which are primarily
denominated in thousands of dollars.
Executive Summary
We are the world’s leading cloud software company powering social good. Serving the entire social good community—
nonprofits, foundations, companies, education institutions, healthcare organizations and individual change agents—we
connect and empower organizations and individuals to increase their impact through cloud software, services, expertise
and data intelligence. Our portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and
CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing,
grantmaking, financial management, payment processing and analytics. Serving the industry for more than three decades,
we are headquartered in Charleston, South Carolina and have operations in the United States, Australia, Canada, Costa
Rica and the United Kingdom. As of December 31, 2019, we had over 45,000 global customers.
Our revenue is primarily generated from the following sources: (i) charging for the use of our software solutions in cloud
and hosted environments; (ii) providing payment and transaction services; (iii) providing software maintenance and support
services; and (iv) providing professional services, including implementation, consulting, training, analytic and other services.
Four-Point Growth Strategy
1
2
3
4
Delight Customers with Innovative Cloud Solutions
Drive Sales Effectiveness
Expand Total Addressable Market
Improve Operating Efficiency
1. Delight Customers with Innovative Cloud Solutions
This strategy reflects our relentless focus on driving value and outcomes for our customers through our solutions.
Blackbaud SKY®, our platform for cloud innovation, is a core tenant of this strategy and continues to power an elevated
level of innovation by our engineers. It is also enabling our growing ecosystem of partners who are also passionate
about social good, to extend and expand the capabilities available to our customers. For the first time in the history
of the Company, beginning in 2019, there are now significantly more outside developers developing on our platform
than Blackbaud engineers.
The customers we serve require vertical specific business solutions to automate their operations. In October 2019, we
announced the general availability of Blackbaud Church Management™, which is already transforming the faith
community technology landscape. We now serve congregations in more than half of the 50 U.S. states, representing
all different sizes and spanning more than 13 denominations. Bringing this solution to market is a significant step
toward addressing several challenges in the faith market and a substantial opportunity for Blackbaud. We are seeing
positive momentum as more functionality continues to be released, market awareness is increasing and win rates are
improving.
30
2019 Form 10-K
Blackbaud, Inc.
We are also seeing momentum continue to build in our Higher Education Vertical where Blackbaud powers 24 of the
top 25 private U.S. colleges as ranked by Forbes. A year after introducing the Cloud Solution for Higher Education,
we continue to drive innovation and introduce solutions taking full advantage of the rapid innovation, modern user
experience, and enhanced capabilities made possible by our Blackbaud SKY platform. We extended our industry
proven Education Management portfolio up market to small-scale higher education institutions. We are seeing strong
sales momentum and look forward to seeing these customers begin to go-live in 2020. We also recently introduced
talent management capabilities as part of the Cloud Solution for Higher Education, providing institutions the first
online performance tracking tool for fundraising leaders and managers, enabling transparency, proactive management
and peer gift officer benchmarking.
Blackbaud Peer-to-Peer Fundraising powered by JustGiving continues to gain traction. Since the U.S. launch in early
2019, over 1,000 customers have signed up to use the solution and roughly half of these organizations are net new
customers to Blackbaud.
2. Drive Sales Effectiveness
We have been investing in sales and marketing to better address our market opportunity with a focus on adding
additional sales headcount, improving productivity and putting a greater focus on adding net new logos. One way we
are equipping our growing salesforce to be more effective is by investing in the necessary technology and resources
to efficiently drive an increased number of quality leads and better cover our large addressable market. We have grown
our lead generation teams, which we call business development representatives, to support our growing sales teams.
We have simultaneously increased the productivity of our business development representatives with the
implementation of a leading sales engagement technology platform, enabling our teams to generate more prospects,
and convert those prospects into sales opportunities. We are entering 2020 with an improved ratio of business
development representatives to account executives, and the lead generation from the team has increased substantially
as a result of these changes. We have also implemented software tools to enhance our digital footprint and drive lead
generation across the company. For the first time ever, we are taking a multi-touch attribution approach to measuring
the effectiveness of our marketing campaigns to drive efficiency in our go-to-market efforts and improve returns on
our marketing dollars. This is just one of many examples of how we are optimizing our structure, tools and processes
to better address our large vertical market opportunities. We have made significant strides in laying the foundation
to develop a highly productive and scalable operating model, which included significant organizational structure
changes as we centralized many back-office functions and aligned our go-to-market efforts by vertical. This
transformation is now behind us, putting us in a position to drive improved productivity across our vertical sales teams.
3. Expand TAM
In January 2019, we acquired YourCause, which positions us as a global leader in corporate social responsibility and
employee engagement technology. One third of Fortune 500 companies trust Blackbaud as their CSR technology
partner, and in 2019 alone, YourCause solutions processed over $1 billion dollars in donations and grants which
benefited over 170,000 social good organizations. In the year since the acquisition, we have fully integrated YourCause's
administrative functions into our global centers of excellence and expanded the sales team to fuel what is already a
fast-growing business within the company. Our TAM now stands at over $10 billion, and we remain active in the
evaluation of opportunities to further expand our addressable market through acquisitions and internal product
development.
4.
Improve Operating Efficiency
We are also focused on operational efficiency to strengthen the business and position us for long-term success. During
2019, we continued executing a comprehensive workplace strategy to better align our organizational objectives with
our geographic footprint. We designated Charleston, South Carolina, Austin, Texas, London, U.K. and Sydney, Australia
as our hub locations, and we have leveraged a more flexible office strategy to replace and upgrade some of our former
offices and expand our footprint into new locations for customer-facing roles. Most recently, we moved our London
offices into a new flexible workspace marking a significant milestone in the integration of our Blackbaud Europe and
JustGiving teams. In 2019, we largely completed this optimization effort, and we will continue to evaluate our footprint
in alignment with our global workplace strategy. Our aim is optimizing our office utilization, improving our geographic
sales coverage and enhancing our employees' daily experience to improve productivity and effectiveness.
2019 Form 10-K
31
Blackbaud, Inc.
Total Revenue ($M)
YoY Growth (%)
Income from Operations ($M)
YoY Growth (%)
Total revenue increased by $51.8 million during 2019, driven largely by the following:
+ Growth in recurring revenue related to positive demand from customers across our portfolio of cloud solutions
and, to a lesser extent, the inclusion of YourCause, an increase in services embedded in our renewable cloud
solution contracts and increased sales of subscription-based contracts for retained professional services
-
Decline in one-time services and other revenue from our continued shift in focus towards selling cloud subscription
solutions. In general, our cloud solutions include integrated analytics, training and payment services, and require
little to no customization services. As a result, we expect that one-time services and other revenue will continue
to decline and total revenue growth will continue to be negatively impacted.
Income from operations decreased by $32.3 million during 2019, driven largely by the following:
+ Growth in total revenue, as described above
-
-
-
-
-
-
-
-
Increased investments we have made in our sales organization and innovation
Increase in stock-based compensation of $10.4 million, due to increases in the grant date fair values of our annual
equity awards granted to employees over the last three years as our headcount has grown
Increase in hosting and data center costs of $5.4 million as we are migrating our cloud infrastructure to leading
public cloud service providers
Increase in amortization of software development costs of $4.1 million due to investments made on innovation,
quality and the integration of our cloud solutions
Increase in amortization of intangible assets from business combinations of $3.0 million
Increase in employee severance of $2.2 million related to the elimination of certain roles within the company, most
of which occurred during the first quarter of 2019
Increase in rent expense of $1.8 million primarily associated with the lease of our New Headquarters Facility in
Charleston, South Carolina, which commenced in April 2018
Increase in restructuring costs of $1.2 million
Customer Retention
Our recurring revenue contracts are generally for a term of three years at contract inception with one to three-year renewals
thereafter. We anticipate a continued decrease in maintenance contract renewals as we transition our solution portfolio
32
2019 Form 10-K
Blackbaud, Inc.
and maintenance customers from a perpetual license-based model to a cloud subscription delivery model. In the long term,
we also anticipate an increase in recurring subscription contract renewals as we continue focusing on innovation, quality
and the integration of our cloud solutions, which we believe will provide value-adding capabilities to better address our
customers' needs. Due primarily to these factors, we believe a recurring revenue customer retention measure that combines
recurring subscription, maintenance and service customer contracts provides a better representation of our customers'
overall behavior. During 2019 and 2018, approximately 92% of our customers with recurring revenue contracts were
retained. This customer retention rate reflects our efforts to rationalize our portfolio of solutions and migrate customers
from legacy solutions towards our next generation cloud solutions. We are investing in innovation, which we believe will
increase customer retention over the long-term.
Balance Sheet and Cash Flow
At December 31, 2019, our cash and cash equivalents were $31.8 million and the carrying amount of our debt under the
2017 Credit Facility (as described below) was $467.1 million. Our net leverage ratio was 2.30 to 1.00.
During 2019, we generated $182.5 million in cash flow from operations, had net cash outlays of $109.4 million, primarily
for the acquisition of YourCause, returned $23.6 million to stockholders by way of dividends and had cash outlays of $58.4
million for purchases of property and equipment and capitalized software development costs.
Adoption of New Lease Accounting Standard
On January 1, 2019, we adopted ASU 2016-02, using the transition method that allowed us to initially apply the guidance
at the adoption date of January 1, 2019 without adjusting comparative periods presented. Adopting ASU 2016-02 had a
material impact on our consolidated balance sheets as we recognized lease liabilities and ROU assets for those leases
classified as operating leases. The impacts of adoption are reflected in the financial information herein. For additional
information regarding the impact of our adoption of ASU 2016-02, see Notes 2 and 11 to our consolidated financial
statements in this report.
Results of Operations
Reportable segment
We report our operating results and financial information in one operating and reportable segment. See Note 16 of our
consolidated financial statements in this report for additional information.
Comparison of 2019 to 2018
For information regarding the comparison of 2018 to 2017, please refer to Part II Item 7 of our Annual Report on Form
10-K for the year ended December 31, 2018 filed with the SEC on February 20, 2019.
Acquisitions
During 2019 and 2018, we acquired companies that provided us with strategic opportunities to expand our TAM and
share of the philanthropic giving market through the integration of complementary solutions and services to serve the
changing needs of our customers. The following are the companies we acquired and their respective acquisition dates:
• YourCause Holdings, LLC ("YourCause") – January 2, 2019; and
• Reeher LLC ("Reeher") – April 30, 2018
We have included the results of operations of acquired companies in our consolidated results of operations from the date
of their respective acquisition. We determined that the YourCause and Reeher acquisitions were not material business
combinations; therefore, revenue and earnings since the acquisition date and pro forma information are not required or
presented. See Note 3 to our consolidated financial statements in this report for a summary of these acquisitions.
2019 Form 10-K
33
Blackbaud, Inc.
Revenue and Cost of Revenue
Recurring
Revenue ($M)
YoY Growth (%)
Cost of revenue ($M)
YoY Growth (%)
Gross profit ($M)
and gross margin (%)
Recurring revenue is comprised of fees for the use of our subscription-based software solutions, which includes providing
access to cloud solutions, hosting services, online training programs, subscription-based analytic services, such as donor
acquisitions and data enrichment, and payment services. Recurring revenue also includes fees from maintenance services
for our on-premises solutions, services included in our renewable subscription contracts, subscription-based contracts for
professional services and variable transaction revenue associated with the use of our solutions.
Cost of recurring revenue is primarily comprised of compensation costs for customer support and production IT personnel,
hosting expenses, third-party contractor expenses, third-party royalty and data expenses, allocated depreciation, facilities
and IT support costs, amortization of intangible assets from business combinations, amortization of software development
costs, transaction-based costs related to payments services including remittances of amounts due to third-parties and other
costs incurred in providing support and recurring services to our customers.
We continue to experience growth in sales of our cloud solutions as we meet the demand of our customers that increasingly
prefer cloud subscription offerings with integrated analytics, training and payment services. Recurring subscription contracts
are typically for a term of three years at contract inception with one to three-year renewals thereafter. We intend to continue
focusing on innovation, quality and integration of our cloud solutions, which we believe will drive future revenue growth.
Recurring revenue increased by $69.4 million, or 9.1%, driven primarily by the following:
+
-
Increase in subscriptions revenue of $87.8 million related to positive demand across our portfolio of cloud solutions
and, to a lesser extent, the inclusion of YourCause, an increase in services embedded in our renewable cloud
solution contracts and increased sales of subscription-based retained professional services
Decrease in maintenance revenue of $18.4 million primarily related to our continuing efforts to migrate customers
from legacy on-premises solutions onto our solutions powered by Blackbaud SKY, our modern cloud platform
Cost of recurring revenue increased by $52.5 million, or 17.2%, driven primarily by the following:
+
+
+
+
Increase in transaction-based costs of $13.0 million, related to payment services integrated in our cloud solutions
Increase in compensation costs of $11.2 million, primarily attributable to an increasing portion of our resources
now providing subscription-based retained services as opposed to one-time
Increase in hosting and data center costs of $5.4 million as we are migrating our cloud infrastructure to leading
public cloud service providers
Increase in third-party data and tool costs of $5.1 million
34
2019 Form 10-K
Blackbaud, Inc.
+
+
Increase in allocated corporate costs of $5.1 million primarily due to investments in corporate IT, including cyber
security and increases in related headcount
Increase in amortization of software development costs of $4.1 million due to investments made on innovation,
quality and the integration of our cloud solutions
Recurring gross margin decreased by 3.0%, driven primarily by incremental costs associated with our continued shift toward
selling cloud solutions and retained services, including hosting and data center costs, compensation costs and amortization
of software development costs. We expect continued pressure on recurring gross margin largely driven by duplicate data
center costs as we migrate our cloud infrastructure to leading public cloud service providers.
One-time services and other
Revenue ($M)
YoY Growth (%)
Cost of revenue ($M)
YoY Growth (%)
Gross profit ($M)
and gross margin (%)
One-time services and other revenue is comprised of fees for one-time consulting, analytic and onsite training services, as
well as revenue from the sale of our software sold under perpetual license arrangements, fees from user conferences and
third-party software referral fees.
Cost of one-time services and other is primarily comprised of compensation costs for professional services and onsite
training personnel, other costs incurred in providing onsite customer training, third-party contractor expenses, data expense
incurred to perform one-time analytic services, third-party software royalties, costs of user conferences, allocated
depreciation, facilities and IT support costs and amortization of intangible assets from business combinations.
We expect that the shift in our go-to-market strategy towards cloud subscription offerings, which generally include
integrated analytics, training and payment services, and require little to no customization services, will continue to negatively
impact one-time services and other revenue.
One-time services and other revenue decreased by $17.6 million, or 20.4%, driven primarily by the following:
-
-
Decrease in one-time consulting revenue of $12.6 million. Services are increasingly embedded in our renewable
cloud solution contracts and we are selling more subscription-based contracts for retained professional services.
Both our embedded services and retained services are recorded as recurring revenue.
Decrease in one-time analytics revenue of $3.8 million as analytics are generally integrated in our cloud solutions
Cost of one-time services and other decreased by $15.8 million, or 20.8%, driven primarily by a decrease in compensation
costs of $13.3 million. The decrease in compensation costs was in line with the decrease in one-time services sold and
delivered as an increasing portion of our resources are now providing subscription-based retained services as opposed to
one-time.
One-time services and other gross margin increased by 0.4%, as the reductions in costs of one-time services and other
discussed above slightly outpaced the declines in one-time consulting revenue and analytics revenue associated with the
shift in our go-to-market strategy.
2019 Form 10-K
35
Blackbaud, Inc.
Operating Expenses
Sales, marketing and
customer success ($M)
Research and development
($M)
General and administrative
($M)
Percentages indicate expenses as a percentage of total revenue
Sales, marketing and customer success
Sales, marketing and customer success expense includes compensation costs, variable sales commissions, travel-related
expenses, advertising and marketing materials, public relations costs, variable reseller commissions and allocated
depreciation, facilities and IT support costs.
We see a large market opportunity and continue to make investments to improve market coverage and drive sales
effectiveness, which is a component of our four-point growth strategy. We have also implemented software tools to
enhance our digital footprint and drive lead generation. Sales, marketing and customer success expenses increased by
$31.3 million, or 16.2%. The increases in dollars and as a percentage of total revenue were primarily driven by the following:
+
+
+
Increase in compensation costs of $21.2 million primarily associated with our efforts beginning in the second half
of 2018 to increase our direct sales force as well as incremental headcount associated with the inclusion of
YourCause. As a result, our direct sales headcount increased 8% during 2019.
Increases in allocated corporate costs of $7.0 million primarily driven by investments made in corporate IT, including
cyber security and increases in related headcount
Increase in commission expense of $2.2 million primarily driven by an increase in commissionable sales
Research and development
Research and development expense includes compensation costs for engineering and product management personnel,
third-party contractor expenses, software development tools and other expenses related to developing new solutions or
upgrading and enhancing existing solutions that do not qualify for capitalization, and allocated depreciation, facilities and
IT support costs.
We continue to make investments to delight our customers with innovative cloud solutions, which is a component of our
four-point growth strategy. Research and development expenses increased by $7.4 million, or 7.4%, primarily driven by
the following:
+
+
-
Increase in compensation costs of $11.6 million primarily associated with the inclusion of YourCause's engineering
resources
Increases in allocations of depreciation, facilities and IT support costs of $3.5 million primarily driven by investments
made in corporate IT, including cyber security and increases in related headcount
Partially offset by an increase in software development costs of $9.5 million that were required to be capitalized
under the internal-use software guidance — see discussion below
Not included in research and development expense for 2019 and 2018 were $46.0 million and $36.5 million, respectively,
of qualifying costs associated with development activities that are required to be capitalized under the internal-use software
36
2019 Form 10-K
Blackbaud, Inc.
accounting guidance such as those for our cloud solutions, as well as development costs associated with acquired companies.
Qualifying capitalized software development costs associated with our cloud solutions are subsequently amortized to cost
of subscriptions revenue over the related asset's estimated useful life, which generally range from three to seven years.
We expect that the amount of software development costs capitalized will be relatively consistent in the near-term as we
continue making investments in innovation, quality and the integration of our solutions, which we believe will drive long-
term revenue growth.
General and administrative
General and administrative expense consists primarily of compensation costs for general corporate functions, including
senior management, finance, accounting, legal, human resources and corporate development, third-party professional
fees, insurance, allocated depreciation, facilities and IT support costs, acquisition-related expenses and other administrative
expenses.
General and administrative expenses increased by $7.1 million, or 6.6%, primarily driven by the following:
+
Increase in compensation costs of $13.2 million primarily related to stock-based compensation and our acquisition
of YourCause. The increase in stock-based compensation was primarily driven by increases in the grant date fair
values of our annual equity awards granted to employees over the last three years as our headcount has grown.
-
Decrease in acquisition-related expenses and integration costs of $3.0 million
Restructuring
During 2017, in an effort to further our organizational objectives including, improved operating efficiency, customer
outcomes and employee satisfaction, we initiated a multi-year plan to consolidate and relocate some of our existing offices
to modern and more collaborative workspaces with short-term financial commitments. These workspaces are also more
centrally located for our employees and closer to our customers and prospects. Restructuring costs incurred prior to our
adoption of ASU 2016-02 on January 1, 2019 consisted primarily of costs to terminate lease agreements, contractual lease
payments, net of estimated sublease income, upon vacating space as part of the plan, as well as insignificant costs to
relocate affected employees and write-off facilities-related fixed assets that we would no longer use.
Upon adoption of ASU 2016-02 at January 1, 2019, we reduced our operating lease ROU assets recognized at transition
by the carrying amounts of the restructuring liabilities for certain leased office spaces that we ceased using prior to December
31, 2018. See additional details below.
Restructuring costs incurred during the year ended December 31, 2019 consisted primarily of operating lease ROU asset
impairment costs and, to a lesser extent, lease payments for offices we have ceased using and write-offs of facilities-related
fixed assets that we will no longer use. See Notes 11 and 6 to the consolidated financial statements for additional details
regarding these impairment costs and fixed asset write-offs.
The following table summarizes our facilities optimization restructuring costs as of December 31, 2019:
(in thousands)
By component:
Contract termination costs
Other costs
Total
Cumulative costs
incurred as of
December 31, 2018
Costs incurred
during the
year ended(1)
Cumulative costs
incurred as of
December 31, 2019
$
$
4,176 $
1,208
5,384 $
4,906 $
902
5,808 $
9,082
2,110
11,192
(1)
Includes $3.8 million of operating lease ROU asset impairment costs.
As of December 31, 2019, we have substantially completed our facilities optimization restructuring plan. Any remaining
restructuring costs related to these activities are expected to be insignificant. The cumulative costs incurred as of December
31, 2019 of $11.2 million exceeded the estimated range previously disclosed of between $8.5 million and $9.5 million.
Based on our updated estimates during the fourth quarter about our inability to sublease certain office spaces we had
previously ceased using, we recorded incremental operating lease ROU asset impairment costs as discussed above. These
2019 Form 10-K
37
Blackbaud, Inc.
restructuring activities are expected to result in improved operating efficiencies and future annual before-tax savings of
between $5.0 million and $6.0 million beginning in 2020.
The change in our liability related to our facilities optimization restructuring during the twelve months ended December 31,
2019, consisted of the following:
(in thousands)
By component:
Contract termination costs
Other costs
Total
Accrued at
December 31, 2018
Increases for
incurred costs(1)
Written off
upon adoption
of ASU 2016-02(2)
Accrued at
Costs paid
December 31, 2019
$
$
1,865 $
50
1,915 $
4,906 $
(1,656) $
(5,115) $
902
—
(952)
5,808 $
(1,656) $
(6,067) $
—
—
—
Includes $3.8 million of operating lease ROU asset impairment costs.
(1)
(2) Upon adoption of ASU 2016-02 at January 1, 2019, we reduced our operating lease ROU assets recognized at transition by the carrying amounts
of the restructuring liabilities for certain leased office spaces that we ceased using prior to December 31, 2018.
Interest expense
(dollars in millions)
Interest expense
% of total revenue
Years ended December 31,
2019
20.6
$
2.3%
2018
15.9
1.9%
$
Change
29.7%
Interest expense increased during 2019, when compared to 2018, primarily due to an increase in our average daily
borrowings related to our acquisition of YourCause in January 2019.
Deferred revenue
The table below compares the components of deferred revenue from our consolidated balance sheets:
(dollars in millions)
Recurring
Timing of recognition
Over the period billed in advance, generally
December 31,
2019
December 31,
2018
Change
One-time services and other
Total deferred revenue(1)
Less: Long-term portion
Current portion(1)
(1) The individual amounts for each year may not sum to total deferred revenue or current portion of deferred revenue due to rounding.
As services are delivered
314.3 $
296.0
316.1
298.6
11.6
13.4
1.8
2.6
$
one year $
302.8 $
287.0
5.5 %
15.4 %
5.9 %
(29.7)%
6.2 %
To the extent that our customers are billed for our solutions and services in advance of delivery, we record such amounts
in deferred revenue. Our recurring revenue contracts are generally for a term of three years at contract inception with one
to three-year renewals thereafter, billed annually in advance and non-cancelable. We generally invoice our customers with
recurring revenue contracts in annual cycles 30 days prior to the end of the contract term.
Deferred revenue from recurring revenue contracts increased during 2019, primarily due to new subscription sales of our
cloud solutions. Our acquisition of YourCause on January 2, 2019 also modestly contributed to the increase in recurring
deferred revenue since December 31, 2018. We also sold more subscription-based contracts for retained professional
services.
We have acquired businesses whose net tangible assets include deferred revenue. In accordance with GAAP reporting
requirements, we recorded write-downs of deferred revenue from customer arrangements predating the acquisition to
fair value, which resulted in lower recorded deferred revenue as of the acquisition date than the actual amounts paid in
advance for solutions and services under those customer arrangements. Therefore, our deferred revenue after an acquisition
2019 Form 10-K
38
Blackbaud, Inc.
will not reflect the full amount of deferred revenue that would have been reported if the acquired deferred revenue was
not written down to fair value. Further explanation of this impact is included below under the caption "Non-GAAP financial
measures".
Income tax benefit
Our income tax benefit and effective income tax rates, including the effects of period-specific events, were:
(dollars in millions)
Income tax benefit
Effective income tax rate
Years ended December 31,
$
2019
(1.3)
$
(12.5)%
2018
(0.2)
(0.5)%
Our effective income tax rate may fluctuate quarterly as a result of factors, including changes in tax law in jurisdictions
where we conduct business, transactions entered into, changes in the geographic distribution of our earnings or losses,
and our assessment of certain tax contingencies and valuation allowances.
We have deferred tax assets for federal, state, and international net operating loss carryforwards and tax credits. The federal
and state net operating loss carryforwards are subject to various Internal Revenue Code limitations and applicable state
tax laws. A portion of the foreign and state net operating loss carryforwards and a portion of state tax credits have a
valuation reserve due to the uncertainty of realizing such carryforwards and credits in the future.
We file income tax returns in the U.S. for federal and various state jurisdictions as well as in foreign jurisdictions including
Canada, the U.K., Australia, Ireland and Costa Rica. We are generally subject to U.S. federal income tax examination for
calendar tax years ending 2016 through 2019, as well as state and foreign income tax examinations for various years
depending on statute of limitations of those jurisdictions.
We have taken federal and state tax positions for which it is reasonably possible that the total amount of unrecognized
tax benefits may decrease within the next twelve months. The possible decrease could result from the expiration of statutes
of limitations. The reasonably possible decrease at December 31, 2019 was $1.4 million.
We recognize accrued interest and penalties, if any, related to unrecognized tax benefits as a component of income tax
expense.
The decrease in our effective income tax rate in 2019, when compared to 2018, was primarily due to the heightened
impact of research credit generation net of Section 162(m) nondeductible compensation. Furthermore, the 2019 effective
tax rate was favorably impacted by other state tax credits net of an overall increase to uncertain tax positions. Lastly, the
effective tax rate was negatively impacted by Global Intangible Low-Tax Income ("GILTI"), net of Foreign-Derived Intangible
Income ("FDII") benefit, resulting from an increase in non-US earnings. The reduced base further magnified the impact of
other nondeductible items.
The total amount of unrecognized tax benefit that, if recognized, would favorably affect the effective income tax rate, was
$3.9 million and $3.3 million at December 31, 2019 and December 31, 2018, respectively.
Non-GAAP financial measures
The operating results analyzed below are presented on a non-GAAP basis. We use non-GAAP revenue, non-GAAP gross
profit, non-GAAP gross margin, non-GAAP income from operations, non-GAAP operating margin, non-GAAP net income
and non-GAAP diluted earnings per share internally in analyzing our operational performance. Accordingly, we believe
these non-GAAP measures are useful to investors, as a supplement to GAAP measures, in evaluating our ongoing operational
performance. While we believe these non-GAAP measures provide useful supplemental information, non-GAAP financial
measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance
with GAAP. In addition, these non-GAAP financial measures may not be completely comparable to similarly titled measures
of other companies due to potential differences in the exact method of calculation between companies.
2019 Form 10-K
39
Blackbaud, Inc.
We have acquired businesses whose net tangible assets include deferred revenue. In accordance with GAAP reporting
requirements, we recorded write-downs of deferred revenue under arrangements predating the acquisition to fair value,
which resulted in lower recognized revenue than the contributed purchase price until the related obligations to provide
services under such arrangements are fulfilled. Therefore, our GAAP revenues after the acquisitions will not reflect the full
amount of revenue that would have been reported if the acquired deferred revenue was not written down to fair value.
The non-GAAP measures described below reverse the acquisition-related deferred revenue write-downs so that the full
amount of revenue booked by the acquired companies is included, which we believe provides a more accurate representation
of a revenue run-rate in a given period and, therefore, will provide more meaningful comparative results in future periods.
The non-GAAP financial measures discussed below exclude the impact of certain transactions because we believe they are
not directly related to our operating performance in any particular period, but are for our long-term benefit over multiple
periods. We believe that these non-GAAP financial measures reflect our ongoing business in a manner that allows for
meaningful period-to-period comparisons and analysis of trends in our business.
(dollars in millions)
GAAP Revenue
Non-GAAP adjustments:
Add: Acquisition-related deferred revenue write-down
Non-GAAP revenue(1)
GAAP gross profit
GAAP gross margin
Non-GAAP adjustments:
Add: Acquisition-related deferred revenue write-down
Add: Stock-based compensation expense
Add: Amortization of intangibles from business combinations
Add: Employee severance
Subtotal(1)
Non-GAAP gross profit(1)
Non-GAAP gross margin
$
$
$
Years ended December 31,
2019
2018
900.4
$
848.6
1.9
902.4
482.0
$
$
2.4
851.0
466.9
53.5%
55.0%
1.9
3.4
44.8
1.2
51.3
2.4
5.2
42.2
0.9
50.8
$
533.3
$
517.7
59.1%
60.8%
Change
6.1 %
(19.8)%
6.0 %
3.2 %
(19.8)%
(35.8)%
6.0 %
33.0 %
0.9 %
3.0 %
(1) The individual amounts for each year may not sum to non-GAAP revenue, subtotal or non-GAAP gross profit due to rounding.
40
2019 Form 10-K
Blackbaud, Inc.
(dollars in millions, except per share amounts)
GAAP income from operations
GAAP operating margin
Non-GAAP adjustments:
Add: Acquisition-related deferred revenue write-down
Add: Stock-based compensation expense
Add: Amortization of intangibles from business combinations
Add: Employee severance
Add: Acquisition-related integration costs
Add: Acquisition-related expenses
Add: Restructuring costs
Subtotal(1)
Non-GAAP income from operations(1)
Non-GAAP operating margin
GAAP income before provision for income taxes
GAAP net income
Shares used in computing GAAP diluted earnings per share
GAAP diluted earnings per share
Non-GAAP adjustments:
Less: GAAP income tax benefit
Add: Total Non-GAAP adjustments affecting loss from operations
Non-GAAP income before provision for income taxes
Assumed non-GAAP income tax provision(2)
Non-GAAP net income(1)
Shares used in computing Non-GAAP diluted earnings per share
Non-GAAP diluted earnings per share
Years ended December 31,
2019
$
27.1
$
3.0%
2018
59.4
7.0%
1.9
58.6
50.1
4.4
2.4
1.2
5.8
124.4
151.6
16.8%
10.6
11.9
48,312,271
0.25
2.4
48.3
47.1
2.2
3.7
2.8
4.6
111.1
170.5
20.0%
44.6
44.8
48,045,084
0.93
$
$
$
$
(1.3)
124.4
135.0
27.0
108.0
$
(0.2)
111.1
155.7
31.1
124.6
48,312,271
48,045,084
2.24
$
2.59
$
$
$
$
$
$
Change
(54.3)%
(19.8)%
21.5 %
6.4 %
97.0 %
(35.0)%
(59.2)%
26.5 %
12.0 %
(11.1)%
(76.3)%
(73.4)%
0.6 %
(73.1)%
504.1 %
12.0 %
(13.3)%
(13.3)%
(13.3)%
0.6 %
(13.5)%
(1) The individual amounts for each year may not sum to subtotal, non-GAAP income from operations, non-GAAP income before provision for income
taxes or non-GAAP net income due to rounding.
(2) We apply a non-GAAP effective tax rate of 20.0% when calculating non-GAAP net income and non-GAAP diluted earnings per share.
Non-GAAP free cash flow
Non-GAAP free cash flow is defined as operating cash flow less capital expenditures, including costs required to be capitalized
for software development, and capital expenditures for property and equipment.
(dollars in millions)
GAAP net cash provided by operating activities
Less: purchase of property and equipment
Less: capitalized software development costs
Non-GAAP free cash flow
Years ended December 31,
2019
182.5 $
(11.5)
(46.9)
124.1 $
2018
201.4
(14.7)
(37.6)
149.0
$
$
Change
(9.4)%
(21.9)%
24.6 %
(16.7)%
2019 Form 10-K
41
Blackbaud, Inc.
Non-GAAP organic revenue growth
In addition, we use non-GAAP organic revenue growth, non-GAAP organic revenue growth on a constant currency basis
and non-GAAP organic recurring revenue growth, in analyzing our operating performance. We believe that these non-
GAAP measures are useful to investors, as a supplement to GAAP measures, for evaluating the periodic growth of our
business on a consistent basis. Each of these measures of non-GAAP organic revenue growth excludes incremental
acquisition-related revenue attributable to companies acquired in the current fiscal year. For companies, if any, acquired
in the immediately preceding fiscal year, each of these non-GAAP organic revenue growth measures reflects presentation
of full year incremental non-GAAP revenue derived from such companies as if they were combined throughout the prior
period, and they include the non-GAAP revenue attributable to those companies, as if there were no acquisition-related
write-downs of acquired deferred revenue to fair value as required by GAAP. In addition, each of these non-GAAP organic
revenue growth measures excludes prior period revenue associated with divested businesses. The exclusion of the prior
period revenue is to present the results of the divested businesses within the results of the combined company for the
same period of time in both the prior and current periods. We believe this presentation provides a more comparable
representation of its current business’ organic revenue growth and revenue run-rate.
(dollars in millions)
GAAP revenue
(Less) Add: Non-GAAP acquisition-related revenue (1)
Non-GAAP organic revenue (2)
Foreign currency impact on Non-GAAP organic revenue (3)
Non-GAAP organic revenue on constant currency basis (3)
$
$
$
Years ended December 31,
2019
900.4 $
(20.1)
880.3 $
6.0
886.3 $
2018
848.6
5.6
854.2
—
854.2
Change
6.1%
3.1%
3.8%
GAAP recurring revenue
(Less) Add: Non-GAAP acquisition-related revenue (1)
5.8%
Non-GAAP organic recurring revenue
(1) Non-GAAP acquisition-related revenue excludes incremental acquisition-related revenue calculated in accordance with GAAP that is attributable to
companies acquired in the current fiscal year. For companies acquired in the immediately preceding fiscal year, non-GAAP acquisition-related revenue
reflects presentation of full-year incremental non-GAAP revenue derived from such companies, as if they were combined throughout the prior
period, and it includes the current period non-GAAP revenue from the acquisition-related deferred revenue write-down attributable to those
companies.
831.6 $
(19.8)
811.8 $
762.2
5.5
767.6
9.1%
$
$
(2) Non-GAAP organic revenue for the prior year periods presented herein will not agree to non-GAAP organic revenue presented in the respective
prior period quarterly financial information solely due to the manner in which non-GAAP organic revenue growth is calculated.
(3) To determine non-GAAP organic revenue growth on a constant currency basis, revenues from entities reporting in foreign currencies were translated
to U.S. Dollars using the comparable prior period's quarterly weighted average foreign currency exchange rates. The primary foreign currencies
creating the impact are the Australian Dollar, British Pound, Canadian Dollar and EURO.
Seasonality
Our revenues normally fluctuate as a result of certain seasonal variations in our business. Our transaction revenue has
historically been at its lowest in the first quarter due to the timing of customer fundraising initiatives and events. Our
revenue from payment services has historically increased during the fourth quarter due to year-end giving. Our revenue
from professional services has historically been lower in the first quarter when many of those services commence and in
the fourth quarter due to the holiday season. As a result of these and other factors, our total revenue has historically been
lower in the first quarter than in the remainder of our fiscal year, with the fourth quarter historically achieving the highest
total revenue. Our expenses, however, do not vary significantly as a result of these factors, but do fluctuate on a quarterly
basis due to varying timing of expenditures. Our cash flow from operations normally fluctuates quarterly due to the
combination of the timing of customer contract renewals including renewals associated with customers of acquired
companies, delivery of professional services and occurrence of customer events, the payment of bonuses, as well as merit-
based salary increases, among other factors. Historically, due to lower revenues in our first quarter, combined with the
payment of bonuses from the prior year in our first quarter and the payment of certain annual vendor contracts, our cash
flow from operations has been lowest in our first quarter. Due to the timing of customer contract renewals and student
enrollments, many of which take place at or near the beginning of our third quarter, our cash flow from operations has
been lower in our second quarter as compared to our third and fourth quarters. Partially offsetting these favorable drivers
42
2019 Form 10-K
Blackbaud, Inc.
of cash flow from operations in our third and fourth quarters are merit-based salary increases, which are generally effective
in April each year. In addition, deferred revenues can vary on a seasonal basis for the same reasons. These patterns may
change as a result of the continued shift to online giving, growth in volume of transactions for which we process payments,
or as a result of acquisitions, new market opportunities, new solution introductions or other factors. Our cash flow from
financing is negatively impacted in our first quarter when most of our equity awards vest, as we pay taxes on behalf of
our employees related to the settlement or exercise of equity awards.
Liquidity and Capital Resources
The following table presents selected financial information about our financial position:
(dollars in millions)
Cash and cash equivalents
Property and equipment, net
Software development costs, net
Total carrying value of debt
Working capital
December 31,
2019
31.8 $
December 31,
2018
30.9
$
35.5
101.3
467.1
(254.3)
40.0
75.1
387.1
(207.7)
Change
3.1 %
(11.2)%
34.9 %
20.7 %
(22.5)%
The following table presents selected financial information about our cash flows:
(dollars in millions)
Net cash provided by operating activities
Net cash used in investing activities
Net cash provided by (used in) financing activities
Years ended December 31,
$
2019
182.5 $
(167.2)
111.2
2018
201.4
(97.8)
(291.9)
Change
(9.4)%
71.0 %
(138.1)%
Our principal sources of liquidity are operating cash flow, funds available under the 2017 Credit Facility and cash on hand.
Our operating cash flow depends on continued customer renewal of our subscription and maintenance arrangements and
market acceptance of our solutions and services. Based on current estimates of revenue and expenses, we believe that the
currently available sources of funds and anticipated cash flows from operations will be adequate for at least the next twelve
months to finance our operations, fund anticipated capital expenditures, meet our debt obligations and pay dividends.
Dividend payments are not guaranteed and our Board of Directors may decide, in its absolute discretion, at any time and
for any reason, not to declare and pay further dividends and/or repurchase our common stock. To the extent we undertake
future material acquisitions, investments or unanticipated capital expenditures, we may require additional capital. In that
context, we regularly evaluate opportunities to enhance our capital structure including through potential debt or equity
issuances.
At December 31, 2019, our total cash and cash equivalents balance included approximately $15.9 million of cash that was
held outside the U.S. While these funds may not be needed to fund our U.S. operations for at least the next twelve months,
if we need these funds, we may be required to accrue and pay taxes to repatriate a portion of the funds. We currently do
not intend or anticipate a need to repatriate our cash held outside the U.S.
Operating Cash Flow
Throughout 2019 and 2018, our cash flows from operations were derived principally from: (i) our earnings from on-going
operations prior to non-cash expenses such as depreciation, amortization, stock-based compensation, deferred income
taxes, amortization of deferred financing costs and debt discount and adjustments to our provision for sales returns and
allowances; and (ii) changes in our working capital.
Net cash provided by operating activities decreased by $18.9 million during the year ended December 31, 2019, when
compared to the same period in 2018, primarily due to a $10.8 million decrease in net income adjusted for non-cash
expenses, and a decrease in cash flow from operations associated with working capital.
2019 Form 10-K
43
Blackbaud, Inc.
Working capital changes are composed of changes in accounts receivable, prepaid expenses and other assets, trade accounts
payable, accrued expenses and other liabilities and deferred revenue.
Cash flow from operations associated with working capital decreased $8.1 million during 2019, when compared to 2018,
primarily due to:
•
•
•
•
•
an increase in the amount of deferred revenue recognized slightly outpacing customer billings;
an increase in collection of customer account balances in 2018 from an aging improvement initiative; and
an income tax refund received in 2018 which did not recur in 2019; partially offset by
an increase in accrued bonuses as of December 31, 2019 when compared the same date in 2018; and
fluctuations in the timing of vendor payments.
During 2020, we expect our total operating cash flow to decrease when compared to 2019, primarily due to the cash
payout of higher 2019 accrued bonuses, a modest increase in cash payments for income taxes and the timing of vendor
payments.
Investing Cash Flow
Net cash used in investing activities of $167.2 million increased by $69.4 million during 2019, when compared to 2018.
During 2019, we used net cash of $109.4 million, for our acquisition of YourCause, while we spent $44.9 million on
investments in acquired companies in 2018. We used $46.9 million for software development costs, which was up $9.2
million from cash spent during 2018. The increase in cash outlays for software development costs was primarily related to
our innovative cloud solutions as well as development activities for Blackbaud SKY, our modern cloud platform.
We also spent $11.5 million of cash for purchases of property and equipment during 2019, which was down $3.2 million
from cash spent in 2018. The higher cash outlays for property and equipment during 2018 was primarily driven by leasehold
improvements for our New Headquarters Facility in Charleston, South Carolina.
During 2020, we expect our total capital expenditures to increase when compared to 2019, which includes purchases of
property and equipment and estimated cash outlays for capitalized software development costs. Refer to the commitments
and contingencies subsection below for future minimum commitments related to purchase obligations.
Financing Cash Flow
During 2019, we had a net increase in borrowings of $79.5 million, which was primarily attributable to our acquisition of
YourCause, compared to a net decrease in borrowings of $51.6 million in 2018.
We paid $23.8 million to satisfy tax obligations of employees upon settlement or exercise of equity awards during 2019
compared to $27.7 million during 2018. The amount of taxes paid by us on the behalf of employees related to the settlement
or exercise of equity awards varies from period to period based upon the timing of grants and vesting, employee exercise
decisions, as well as the market price for shares of our common stock at the time of settlement. Most of our equity awards
currently vest in our first quarter. In addition, during 2019, we paid dividends of $23.6 million, which was relatively consistent
with 2018.
Cash flow from financing activities associated with changes in restricted cash due to customers increased $266.3 million
during 2019, when compared to 2018. The amount of restricted cash held and payable by us to customers as of December
31, 2017 was significantly larger than at the same date in 2018 primarily due to the timing of year-end donations.
2017 Credit Facility
In June 2017, we entered into a five-year $700.0 million senior credit facility (the "2017 Credit Facility). Upon closing, we
drew $300.0 million on a term loan and $110.0 million in revolving credit loans, which was used to repay all amounts
outstanding under our previous credit facility and for other general corporate purposes.
44
2019 Form 10-K
Blackbaud, Inc.
We have drawn on our credit facility from time to time to help us meet financial needs, such as financing for business
acquisitions. At December 31, 2019, our available borrowing capacity under the 2017 Credit Facility was $209.6 million.
The 2017 Credit Facility matures in June 2022.
At December 31, 2019, the carrying amount of our debt under the 2017 Credit Facility was $467.1 million. Our average
daily borrowings were $537.3 million during 2019.
Following is a summary of the financial covenants under our credit facility:
Financial Covenant
Net Leverage Ratio
Interest Coverage Ratio
Requirement
Ratio as of December 31, 2019
2.30 to 1.00
9.27 to 1.00
Under the 2017 Credit Facility, we also have restrictions on our ability to declare and pay dividends and our ability to
repurchase shares of our common stock. In order to pay any cash dividends and/or repurchase shares of stock: (i) no default
or event of default shall have occurred and be continuing under the 2017 Credit Facility, and (ii) our pro forma net leverage
ratio, as set forth in the 2017 Credit Facility, must be 0.25 less than the net leverage ratio requirement at the time of
dividend declaration or share repurchase. At December 31, 2019, we were in compliance with our debt covenants under
the 2017 Credit Facility.
YourCause Acquisition
In January 2019, we acquired YourCause for $157.7 million in cash, net of closing adjustments. On January 2, 2019, we
drew down a revolving credit loan under the 2017 Credit Facility to finance the acquisition.
2019 Form 10-K
45
Blackbaud, Inc.
Commitments and Contingencies
As of December 31, 2019, we had contractual obligations with future minimum commitments as follows:
(in millions)
Recorded contractual obligations:
Debt(1)
Operating leases(2)
Interest payments on debt(3)
Unrecorded contractual obligations:
Purchase obligations(4)
Interest payments on debt(5)
Debt(6)
Total contractual obligations
Payments due by period
Total
Less than 1
year
1-3 years
3-5 years
More than 5
years
$
468.3 $
7.5 $
460.8 $
— $
161.6
1.8
91.7
33.7
2.2
26.0
1.0
41.6
14.0
0.5
39.0
0.7
49.2
19.7
1.1
22.4
—
0.8
—
0.5
—
74.2
—
—
—
—
$
759.1 $
90.7 $
570.5 $
23.8 $
74.2
(1) Represents principal payments only, under the following assumptions: (i) that the amounts outstanding under the 2017 Credit Facility at December 31,
2019 will remain outstanding until maturity, with minimum payments occurring as currently scheduled, and (ii) that there are no assumed future
borrowings on the 2017 Revolving Facility for the purposes of determining minimum commitment amounts.
(2) Our commitments related to operating leases have not been reduced by sublease income, incentive payments, reimbursement of leasehold
improvements and the amount representing imputed interest of $46.2 million.
(3) Represents interest payment obligations related to our interest rate swap agreements.
(4) We have contractual obligations for third-party technology used in our solutions and for other services we purchase as part of our normal operations.
In certain cases, these arrangements require a minimum annual purchase commitment by us.
(5) The actual interest expense recognized in our consolidated statements of comprehensive income will depend on the amount of debt, the length
of time the debt is outstanding and the interest rate, which could be different from our assumptions described in (1) above.
(6) Represents principal payments only for our other debt as described in Note 9 to our consolidated financial statements included in this report.
The term loan under the 2017 Credit Facility and our other debt require periodic principal payments. The balance of the
term loans and any amounts drawn on the revolving credit loans are due upon maturity of the 2017 Credit Facility in June
2022.
The total liability for uncertain tax positions as of December 31, 2019 and December 31, 2018, was $4.3 million and $3.7
million, respectively. Our accrued interest and penalties related to tax positions taken on our tax returns was $1.0 million
and $0.7 million as of December 31, 2019 and 2018, respectively.
In February 2020, our Board of Directors approved our annual dividend rate of $0.48 per share to be made in quarterly
payments. Dividends at this annual rate would aggregate to $24.0 million assuming 50.0 million shares of common stock
are outstanding, although dividends are not guaranteed and our Board of Directors may decide, in its absolute discretion,
to change or suspend dividend payments at any time for any reason. Our ability to continue to declare and pay dividends
quarterly this year and beyond might be restricted by, among other things, the terms of the 2017 Credit Facility, general
economic conditions and our ability to generate adequate operating cash flow.
On February 10, 2020, our Board of Directors declared a first quarter dividend of $0.12 per share payable on March 13,
2020 to stockholders of record on February 28, 2020.
Off-Balance Sheet Arrangements
As of December 31, 2019, we did not have any off-balance sheet arrangements as defined in Item 303(a)(4)(ii) of Regulation
S-K promulgated by the SEC, that have or are reasonably likely to have, a current or future effect on our financial condition,
changes in our financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital
resources that is material to investors.
46
2019 Form 10-K
Blackbaud, Inc.
Foreign Currency Exchange Rates
Approximately 14% of our total revenue for 2019 was generated by operations outside the U.S. We do not have significant
operations in countries in which the economy is considered to be highly inflationary. Our consolidated financial statements
are denominated in U.S. dollars and, accordingly, changes in the exchange rate between foreign currencies and the U.S.
dollar will affect the translation of our subsidiaries’ financial results into U.S. dollars for purposes of reporting our consolidated
financial results. The accumulated currency translation adjustment, recorded within other comprehensive loss as a
component of stockholders’ equity, was a loss of $4.0 million and $6.6 million as of December 31, 2019 and December 31,
2018, respectively.
The vast majority of our contracts are entered into by our U.S. or U.K. entities. The contracts entered into by the U.S. entity
are almost always denominated in U.S. dollars or Canadian dollars, and contracts entered into by our U.K., Australian and
Irish subsidiaries are generally denominated in British Pounds, Australian dollars and Euros, respectively. Historically, as the
U.S. dollar weakened, foreign currency translation resulted in an increase in our revenues and expenses denominated in
non-U.S. currencies. Conversely, as the U.S. dollar strengthened, foreign currency translation resulted in a decrease in our
revenues and expenses denominated in non-U.S. currencies. During 2019, foreign translation resulted in a decrease in our
revenues and expenses denominated in non-U.S. currencies. Though we have exposure to fluctuations in currency exchange
rates, the impact has generally not been material to our consolidated results of operations or financial position. During
2019, the fluctuation in foreign currency exchange rates reduced our total revenue by $5.8 million and our income from
operations by $1.3 million. We will continue monitoring such exposure and take action as appropriate. To determine the
impacts on revenue (or income from operations) from fluctuations in currency exchange rates, current period revenues (or
income from operations) from entities reporting in foreign currencies were translated into U.S. dollars using the comparable
prior year period's weighted average foreign currency exchange rates. These impacts are non-GAAP financial information
and are not in accordance with, or an alternative to, information prepared in accordance with GAAP.
Inflation
We do not believe that inflation has had a material effect on our business, financial condition or results of operations. If
our costs were to become subject to significant inflationary pressures, we may not be able to fully offset such higher costs
through price increases. Our inability or failure to do so could harm our business, financial condition and results of operations.
In addition, if inflationary pressures impact the rate of giving to our customers, there could be adverse impacts to our
business, financial condition and results of operations.
Critical Accounting Estimates
Our discussion and analysis of financial condition and results of operations are based upon our consolidated financial
statements, which have been prepared in accordance with accounting principles generally accepted in the United States
("GAAP"). The preparation of these financial statements requires us to make estimates and assumptions that affect the
reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial
statements, as well as the reported amounts of revenues and expenses during the reporting periods. On an ongoing basis,
we reconsider and evaluate our estimates and assumptions.
We base our estimates on historical experience, current trends and various other assumptions that we believe to be
reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values
of assets and liabilities that are not readily apparent from other sources. Actual results could materially differ from any of
our estimates under different assumptions or conditions. Our significant accounting policies are discussed in Note 2 of our
consolidated financial statements in this report. We believe the accounting estimates listed below are the most critical to
aid in fully understanding and evaluating our reported financial results, and they require our most difficult, subjective or
complex judgments, resulting from the need to make estimates about the effect of matters that are inherently uncertain.
2019 Form 10-K
47
Blackbaud, Inc.
Revenue Recognition
Description
Judgments and Uncertainties
See Note 2 to our consolidated financial
statements in this report for a complete
discussion of our revenue recognition
policies.
Our revenue recognition accounting methodology
contains uncertainties because it requires us to make
significant estimates and assumptions, and to apply
judgment.
Effect if Actual Results Differ
From Assumptions
If we were to change any of these judgments
or estimates, it could cause a material
increase or decrease in the amount of
revenue or deferred revenue that we report in
a particular period.
For example, for arrangements that have multiple
performance obligations, we must exercise judgment
and use estimates in order to (1) determine whether
performance obligations are distinct and should be
accounted for separately; (2) determine the
standalone selling price of each performance
obligation; (3) allocate the transaction price among
the various performance obligations on a relative
standalone selling price basis; and (4) determine
whether revenue for each performance obligation
should be recognized at a point in time or over time.
In addition, we exercise judgment in certain
transactions when determining whether we should
recognize revenue based on the gross amount billed
to a customer (as a principal) or the net amount
retained (as an agent). These judgments are based
on our determination of whether or not we control
the service before it is transferred to the customer.
Revenues are recognized when control of
our services is transferred to our customers,
in an amount that reflects the consideration
we expect to be entitled to in exchange for
those services.
We determine revenue recognition through
the following steps:
(1) Identification of the contract, or
contracts, with a customer;
(2) Identification of the performance
obligations in the contract;
(3) Determination of the transaction price;
(4) Allocation of the transaction price to the
performance obligations in the contract; and
(5) Recognition of revenue when, or as, we
satisfy a performance obligation.
Costs of Obtaining Contracts
Description
Judgments and Uncertainties
Effect if Actual Results Differ
From Assumptions
We pay sales commissions at the time
contracts with customers are signed or
shortly thereafter, depending on the size and
duration of the sales contract. Sales
commissions and related fringe benefits
earned by our sales force are considered
incremental and recoverable costs of
obtaining a contract with a customer. These
costs are deferred and then amortized in a
manner that aligns with the expected period
of benefit, which we have determined to be
five years. We do not generally pay
commissions for contract renewals. The
related amortization expense is included in
sales, marketing and customer success
expense in our consolidated statements of
comprehensive income.
Our accounting methodology for determining the
period over which we amortize costs of obtaining
contracts with customers contains uncertainties
because it requires us to make significant estimates
and assumptions, and to apply judgment.
If we were to change any of these judgments
or estimates, it could cause a material
increase or decrease in the amount of assets,
operating expenses or income that we report
in a particular period.
For example, we must exercise judgment and use
estimates in order to determine the expected period
of benefit of our sales commissions. We take into
consideration our customer contracts, including
renewals, retention, our technology and other
factors.
48
2019 Form 10-K
Blackbaud, Inc.
Business Combinations
Description
Judgments and Uncertainties
We allocate the purchase price of an
acquired business to its identifiable assets
acquired and liabilities assumed at the
acquisition date based upon their estimated
fair values. The excess of the purchase price
over the amount allocated to the identifiable
assets acquired and liabilities assumed, if
any, is recorded as goodwill.
We use available information to estimate fair
values. We typically engage outside appraisal
firms to assist in the fair value determination
of long-lived and identifiable intangible
assets, and any other significant assets or
liabilities. We adjust the preliminary purchase
price allocation, as necessary, up to one year
after the acquisition closing date as we
obtain new information about facts and
circumstances that existed as of the closing
date.
Our purchase price allocation methodology contains
uncertainties because it requires us to make
significant estimates and assumptions, and to apply
judgment to estimate the fair value of assets
acquired and liabilities assumed, especially with
respect to long-lived and intangible assets.
Management estimates the fair value of assets
acquired and liabilities assumed based on quoted
market prices, the carrying value of the acquired
assets and widely accepted valuation techniques,
including discounted cash flows and market multiple
analyses.
Critical estimates in valuing intangible assets include,
but are not limited to, estimates about: expected
future cash flows from customers, including revenue
and operating expenses; royalty and customer
attrition rates; proprietary technology obsolescence
curve; the acquired company's brand awareness and
market position; the market awareness of the
acquired company's branded technology solutions
and services; assumptions about the period of time
the brands will continue to be valuable; as well as
expected costs to develop any in-process research
and development into commercially viable solutions
and estimated cash flows from the projects when
completed, and discount rates. Our estimates of fair
value are based upon assumptions we believe to be
reasonable, but which are inherently uncertain and
unpredictable. Assumptions may be incomplete or
inaccurate, and unanticipated events and
circumstances may occur.
Effect if Actual Results Differ
From Assumptions
If actual results are materially different than
the assumptions we used to determine fair
value of the assets acquired and liabilities
assumed through a business combination as
well as the estimated useful lives of the
acquired intangible assets, it is possible that
adjustments to the carrying values of such
assets and liabilities will have a material
impact on our financial position and results of
operations.
See Note 3 to our consolidated financial
statements in this report for information
regarding our business acquisitions.
Income Taxes
Description
Judgments and Uncertainties
We make estimates and judgments in
accounting for income taxes. Our income tax
returns, like those of most companies, are
periodically audited by domestic and foreign
tax authorities.
We measure and recognize uncertain tax
positions. To recognize uncertain tax
positions, we must first determine if it is
more likely than not that the position will be
sustained upon audit. We must then
measure the benefit as the largest amount
that is more than 50% likely of being
realized upon ultimate settlement.
We make estimates in determining tax assets
and liabilities, which arise from differences in
the timing of recognition of revenue and
expense for tax and financial reporting
purposes. We record valuation allowances to
reduce our deferred tax assets to the amount
expected to be realized.
The calculation of our income tax provision requires
estimates due to transactions, credits and
calculations where the ultimate tax determination is
uncertain. Uncertainties arise as a consequence of
the actual source of taxable income between
domestic and foreign locations, the outcome of tax
audits and the ultimate utilization of tax credits.
Our effective income tax rate is also affected by
changes in the geographic distribution of our
earnings or losses, changes in tax law in jurisdictions
where we conduct business.
Significant judgment is required in the identification
and measurement of uncertain tax positions. Our
liability for unrecognized tax benefits contains
uncertainties because management is required to
make assumptions and to apply judgment to
estimate the exposures associated with our various
filing positions.
In assessing the adequacy of a recorded valuation
allowance significant judgment is required. We
consider all positive and negative evidence and a
variety of factors including the scheduled reversal of
deferred tax liabilities, historical and projected future
taxable income, and prudent and feasible tax
planning strategies.
Effect if Actual Results Differ
From Assumptions
Although we believe that the judgments and
estimates discussed herein are reasonable,
actual results could differ, and we may be
exposed to losses or gains that could be
material.
To the extent actual results differ from
estimated amounts recorded, such differences
will impact the income tax provision in the
period in which the determination is made.
If we determine there is less than a 50%
likelihood that we will be able to use a
deferred tax asset in the future in excess of its
net carrying value, then an adjustment to the
deferred tax asset valuation allowance is
made to increase income tax expense, thereby
reducing net income in the period such
determination was made.
2019 Form 10-K
49
Blackbaud, Inc.
Long-lived Assets and Intangible Assets Other Than Goodwill
Description
Judgments and Uncertainties
When measuring impairment of an asset using
discounted cash flows, we make assumptions and
apply judgment in estimating future cash flows and
asset fair values, including annual revenue growth
rates, a terminal year growth rate and selecting a
discount rate that reflects the risk inherent in future
cash flows.
We review our long-lived assets and
intangible assets other than goodwill for
impairment when events or changes in
circumstances indicate the carrying amount
may not be recoverable. If such events or
changes in circumstances occur, we use the
undiscounted cash flow method to
determine whether our long-lived and
intangible assets other than goodwill are
impaired. To the extent that the carrying
value of the asset exceeds the undiscounted
cash flows over the estimated remaining life
of the asset, we measure the impairment
using discounted cash flows.
Effect if Actual Results Differ
From Assumptions
We have not made any material changes in
the accounting methodology we use to assess
impairment loss during the year ended
December 31, 2019.
During 2019, we recorded impairment
charges against a finite-lived intangible asset,
certain property and equipment assets and
certain operating lease ROU assets. For
additional information, see Notes 4, 7 and 11
to our consolidated financial statements in
this report.
We do not believe there is a reasonable
likelihood that there will be a material change
in the future estimates or assumptions we use
to assess impairment losses. However, if
actual results are not consistent with our
estimates or assumptions, we may be exposed
to an impairment charge that could materially
adversely impact our consolidated financial
position and results of operations.
Recently Issued Accounting Pronouncements
For a discussion of the impact that recently issued accounting pronouncements are expected to have on our financial
position and results of operations when adopted in the future, see Note 2 of our consolidated financial statements in this
report.
50
2019 Form 10-K
Blackbaud, Inc.
ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT
MARKET RISK
We have market rate sensitivity for interest rates and foreign currency exchange rates.
Interest Rate Risk
Our variable rate debt is our primary financial instrument with market risk exposure for changing interest rates. We manage
our variable rate interest rate risk through a combination of short-term and long-term borrowings and the use of derivative
instruments entered into for hedging purposes. Our interest rate exposure includes LIBOR rates. The Financial Conduct
Authority in the U.K. has stated that it plans to phase out LIBOR by the end of calendar year 2021. We do not currently
anticipate a significant impact to our financial position or results of operations as a result of this action as we expect that
our financial contracts currently indexed to LIBOR will either expire or be modified before the phase out occurs. Due to
the nature of our debt, the materiality of the fair values of the derivative instruments and the highly liquid, short-term
nature and level of our cash and cash equivalents as of December 31, 2019, we believe there is no material risk of exposure
to changing interest rates for those positions. There were no significant changes in how we manage interest rate risk
between December 31, 2018 and December 31, 2019.
Foreign Currency Risk
For a discussion of our exposure to foreign currency exchange rate fluctuations, see “Management’s Discussion and Analysis
of Financial Condition and Results of Operations — Foreign Currency Exchange Rates” in Item 7 of this report.
2019 Form 10-K
51
Blackbaud, Inc.
ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
BLACKBAUD, INC.
Index to consolidated financial statements
Report of Independent Registered Public Accounting Firm
Consolidated Balance Sheets
Consolidated Statements of Comprehensive Income
Consolidated Statements of Cash Flows
Consolidated Statements of Stockholders’ Equity
Notes to Consolidated Financial Statements
Page No.
53
56
57
58
59
60
52
2019 Form 10-K
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
To the Board of Directors and Stockholders of Blackbaud, Inc.
Opinions on the Financial Statements and Internal Control over Financial Reporting
We have audited the accompanying consolidated balance sheets of Blackbaud, Inc. and its subsidiaries (the "Company")
as of December 31, 2019 and 2018, and the related consolidated statements of comprehensive income, stockholders’
equity and of cash flows for each of the three years in the period ended December 31, 2019, including the related notes
(collectively referred to as the “consolidated financial statements”). We also have audited the Company's internal control
over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated Framework
(2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO).
In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial
position of the Company as of December 31, 2019 and 2018, and the results of its operations and its cash flows for each
of the three years in the period ended December 31, 2019 in conformity with accounting principles generally accepted in
the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal
control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated
Framework (2013) issued by the COSO.
Change in Accounting Principle
As discussed in Note 2 to the consolidated financial statements, the Company changed the manner in which it accounts
for leases in 2019.
Basis for Opinions
The Company's management is responsible for these consolidated financial statements, for maintaining effective internal
control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting,
included in Management's Report on Internal Control Over Financial Reporting appearing under Item 9A. Our responsibility
is to express opinions on the Company’s consolidated financial statements and on the Company's internal control over
financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting
Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance
with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission
and the PCAOB.
We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and
perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material
misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained
in all material respects.
Our audits of the consolidated financial statements included performing procedures to assess the risks of material
misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that
respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures
in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant
estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements.
Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial
reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating
effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as
we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.
Definition and Limitations of Internal Control over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with
generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and
procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the
2019 Form 10-K
53
transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded
as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles,
and that receipts and expenditures of the company are being made only in accordance with authorizations of management
and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of
unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial
statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also,
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
Critical Audit Matters
The critical audit matters communicated below are matters arising from the current period audit of the consolidated
financial statements that were communicated or required to be communicated to the audit committee and that (i) relate
to accounts or disclosures that are material to the consolidated financial statements and (ii) involved our especially
challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our
opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit
matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they
relate.
Acquisition of YourCause Holdings, LLC - Valuation of Acquired Technology and Customer Relationships
As described in Notes 2 and 3 to the consolidated financial statements, on January 2, 2019, the Company acquired
YourCause Holdings, LLC for an aggregate purchase price of $157.7 million, which resulted in $47.8 million of acquired
technology and $25.9 million of customer relationships being recorded. Management estimated the fair value of acquired
technology using the relief-from-royalty method and estimated the fair value of customer relationships using the multi-
period excess earnings method. Critical estimates in management's valuation of intangible assets include, but are not
limited to, estimates about expected future cash flows from customers, including revenue and operating expenses; royalty
and customer attrition rates; proprietary technology obsolescence curve; the acquired company's brand awareness and
market position, the market awareness of the acquired company's branded technology solutions and services; assumptions
about the period of time the brand will continue to be valuable; as well as expected costs to develop any in-process research
and development into commercially viable solutions and estimated cash flows from the projects when completed, and
discount rates.
The principal considerations for our determination that performing procedures relating to the valuation of intangible assets
from the acquisition of YourCause Holdings, LLC is a critical audit matter are (i) there was significant auditor judgment
and subjectivity in applying procedures relating to the fair value measurement of the acquired technology and customer
relationships due to the significant amount of judgment by management when developing these estimates, (ii) significant
audit effort was required in assessing the significant assumptions, including future revenue and operating expenses, royalty
and customer attrition rates, proprietary technology obsolescence curves, and the discount rate, and (iii) the audit effort
involved the use of professionals with specialized skill and knowledge to assist in evaluating the audit evidence obtained
from these procedures.
Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our
overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls
relating to the acquisition accounting, including controls over management’s valuation of the acquired technology and
customer relationships, as well as controls over development of significant assumptions related to the valuation of these
intangible assets, including future revenue and operating expenses, royalty and customer attrition rates, proprietary
technology obsolescence curves, and the discount rate. These procedures also included, among others, (i) reading the
purchase agreement; (ii) testing management’s process for estimating the fair value of the acquired technology and customer
relationships, and (iii) testing management’s cash flow projections used to estimate the fair value of the intangible assets.
Testing management’s process included evaluating the appropriateness of the valuation methods and the reasonableness
of significant assumptions, including future revenue and operating expenses, royalty and customer attrition rates, proprietary
technology obsolescence curves, and discount rate. Evaluating the reasonableness of the future revenue and operating
expenses and the customer attrition rate involved considering past performance of the acquired business, as well as
economic and industry forecasts. Evaluating the reasonableness of the proprietary technology obsolescence curves and
54
2019 Form 10-K
royalty rates involved evaluating the consistency of these assumptions to external market and industry data. Evaluating the
discount rate involved assessing the cost of capital of comparable benchmark rates and other industry factors. Professionals
with specialized skill and knowledge were used to assist in evaluating significant assumptions, including the royalty and
customer attrition rates, proprietary technology obsolescence curves and the discount rate.
Revenue recognition - Contracts with Multiple Performance Obligations
As described in Note 2 to the consolidated financial statements, the Company has some contracts with customers that
contain multiple performance obligations. For these contracts, management accounts for individual performance obligations
separately if they are distinct. As described by management, management exercises judgment and uses estimates in order
to (1) determine whether performance obligations are distinct and should be accounted for separately; (2) determine the
standalone selling price of each performance obligation; (3) allocate the transaction price among the various performance
obligations on a relative standalone selling price basis; and (4) determine whether revenue for each performance obligation
should be recognized at a point in time or over time. For the year ended December 31, 2019, the Company’s total revenue
was $900.4 million.
The principal considerations for our determination that performing procedures relating to revenue recognition, specifically
contracts with multiple performance obligations, is a critical audit matter are there was significant judgment by management
in identifying, evaluating and accounting for performance obligations in contracts with multiple performance obligations,
which led to significant auditor judgment and effort in performing procedures to evaluate whether contracts with multiple
performance obligations were appropriately identified, evaluated and accounted for by management.
Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our
overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls
relating to the revenue recognition process, including controls over the identification, evaluation and accounting for
contracts with multiple performance obligations. These procedures also included, among others, testing management’s
process for identifying, evaluating and accounting for performance obligations. This included, (i) examining revenue
arrangements on a test basis, including evaluating the terms and conditions of the arrangements and testing the
identification, evaluation and accounting of the performance obligations, (ii) testing the allocation of the transaction price
between performance obligations based on the estimated standalone selling prices on a test basis, (iii) performing procedures
to test the completeness and accuracy of the data used to determine stand-alone selling price, and (iv) evaluating the
reasonableness of the approach used to determine stand-alone selling price.
/S/ PRICEWATERHOUSECOOPERS LLP
Raleigh, North Carolina
February 20, 2020
We have served as the Company's auditor since 2000.
2019 Form 10-K
55
Blackbaud, Inc.
Consolidated Balance Sheets
(dollars in thousands)
Assets
Current assets:
Cash and cash equivalents
Restricted cash due to customers
Accounts receivable, net of allowance of $5,529 and $4,722 at December
31, 2019 and December 31, 2018, respectively
Customer funds receivable
Prepaid expenses and other current assets
Total current assets
Property and equipment, net
Operating lease right-of-use assets
Software development costs, net
Goodwill
Intangible assets, net
Other assets
Total assets
Liabilities and stockholders’ equity
Current liabilities:
Trade accounts payable
Accrued expenses and other current liabilities
Due to customers
Debt, current portion
Deferred revenue, current portion
Total current liabilities
Debt, net of current portion
Deferred tax liability
Deferred revenue, net of current portion
Operating lease liabilities, net of current portion
Other liabilities
Total liabilities
Commitments and contingencies (see Note 11)
Stockholders’ equity:
December 31,
2019
December 31,
2018
$
31,810 $
545,485
88,868
524
67,852
734,539
35,546
104,400
101,302
634,088
317,895
65,193
1,992,963 $
47,676 $
73,317
546,009
7,500
314,335
988,837
459,600
44,594
1,802
95,624
5,742
1,596,199
$
$
30,866
418,980
86,595
1,753
59,788
597,982
40,031
—
75,099
545,213
291,617
65,363
1,615,305
34,538
46,893
420,733
7,500
295,991
805,655
379,624
44,291
2,564
—
9,388
1,241,522
Preferred stock; 20,000,000 shares authorized, none outstanding
—
—
Common stock, $0.001 par value; 180,000,000 shares authorized,
60,206,091 and 59,327,633 shares issued at December 31, 2019 and
December 31, 2018, respectively
Additional paid-in capital
Treasury stock, at cost; 11,066,354 and 10,760,574 shares at December 31,
2019 and December 31, 2018, respectively
Accumulated other comprehensive loss
Retained earnings
Total stockholders’ equity
Total liabilities and stockholders’ equity
60
457,804
59
399,241
(290,665)
(5,290)
234,855
396,764
1,992,963 $
(266,884)
(5,110)
246,477
373,783
1,615,305
$
The accompanying notes are an integral part of these consolidated financial statements.
56
2019 Form 10-K
Blackbaud, Inc.
Consolidated Statements of Comprehensive Income
(dollars in thousands, except per share amounts)
2019
2018
2017
Years ended December 31,
Revenue
Recurring
One-time services and other
Total revenue
Cost of revenue
Cost of recurring
Cost of one-time services and other
Total cost of revenue
Gross profit
Operating expenses
Sales, marketing and customer success
Research and development
General and administrative
Amortization
Restructuring
Total operating expenses
Income from operations
Interest expense
Other income, net
Income before provision for income taxes
Income tax benefit
Net income
Earnings per share
Basic
Diluted
Common shares and equivalents outstanding
Basic weighted average shares
Diluted weighted average shares
Other comprehensive loss
Foreign currency translation adjustment
Unrealized (loss) gain on derivative instruments, net of tax
Total other comprehensive loss
Comprehensive income
$
831,609 $
68,814
900,423
762,181 $
86,425
848,606
684,583
103,904
788,487
357,988
60,436
418,424
481,999
305,481
76,261
381,742
466,864
224,152
106,164
113,414
5,316
5,808
454,854
27,145
(20,618)
4,058
10,585
(1,323)
11,908 $
192,848
98,811
106,354
4,844
4,590
407,447
59,417
(15,898)
1,103
44,622
(219)
44,841 $
277,639
84,265
361,904
426,583
169,559
89,911
94,870
3,271
794
358,405
68,178
(12,097)
2,260
58,341
(15,292)
73,633
0.25 $
0.25 $
0.95 $
0.93 $
1.58
1.54
$
$
$
47,695,383 47,206,669 46,669,440
48,312,271 48,045,084 47,775,702
2,641
(2,821)
(180)
11,728 $
(5,218)
583
(4,635)
40,206 $
(789)
751
(38)
73,595
$
The accompanying notes are an integral part of these consolidated financial statements.
2019 Form 10-K
57
Blackbaud, Inc.
Consolidated Statements of Cash Flows
(dollars in thousands)
Cash flows from operating activities
Net income
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization
Provision for doubtful accounts and sales returns
Stock-based compensation expense
Deferred taxes
Amortization of deferred financing costs and discount
Other non-cash adjustments
Changes in operating assets and liabilities, net of acquisition and disposal of businesses:
Accounts receivable
Prepaid expenses and other assets
Trade accounts payable
Accrued expenses and other liabilities
Deferred revenue
Net cash provided by operating activities
Cash flows from investing activities
Purchase of property and equipment
Capitalized software development costs
Purchase of net assets of acquired companies, net of cash and restricted cash acquired
Purchase of derivative instruments
Proceeds from settlement of derivative instruments
Other investing activities
Net cash used in investing activities
Cash flows from financing activities
Proceeds from issuance of debt
Payments on debt
Debt issuance costs
Employee taxes paid for withheld shares upon equity award settlement
Proceeds from exercise of stock options
Change in due to customers
Change in customer funds receivable
Dividend payments to stockholders
Net cash provided by (used in) financing activities
Effect of exchange rate on cash, cash equivalents and restricted cash
Net increase (decrease) in cash, cash equivalents and restricted cash
Cash, cash equivalents and restricted cash, beginning of year
Cash, cash equivalents and restricted cash, end of year
Supplemental disclosure of cash flow information
Cash (paid) received during the year for:
Interest
Taxes, net of refunds
Non-cash investing and financing activities:
Purchase of equipment and other assets included in accounts payable
Acquired restricted cash liabilities due to customers
Years ended December 31,
2019
2018
2017
$
11,908 $
44,841 $
73,633
85,693
8,725
58,633
(3,600)
752
4,906
(6,569)
6,383
12,900
(9,718)
12,464
182,477
(11,492)
(46,874)
(109,353)
—
—
500
(167,219)
79,566
6,890
48,274
(619)
752
(1,912)
2,166
(5,217)
9,487
(2,027)
19,184
201,385
(14,719)
(37,629)
(44,943)
—
—
(500)
(97,791)
73,948
11,686
40,631
(17,814)
838
504
(15,821)
(9,550)
1,024
(4,973)
22,184
176,290
(10,208)
(28,345)
(146,789)
(568)
1,030
—
(184,880)
424,000
(344,500)
—
(23,781)
7
77,793
1,301
(23,607)
111,213
978
127,449
449,846
774,500
(679,119)
(3,085)
(23,962)
15
226,717
6,644
(23,069)
278,641
(550)
269,501
370,673
$ 577,295 $ 449,846 $ 640,174
270,900
(322,476)
—
(27,685)
11
(188,502)
(844)
(23,312)
(291,908)
(2,014)
(190,328)
640,174
(19,926)
(383)
(15,261)
7,138
(10,614)
(5,613)
(794)
46,838
(882)
—
(1,546)
31,644
The following table provides a reconciliation of cash and cash equivalents and restricted cash reported within the consolidated balance
sheets that sum to the total of the same such amounts shown above in the consolidated statements of cash flows:
(dollars in thousands)
Cash and cash equivalents
Restricted cash due to customers
Total cash, cash equivalents and restricted cash in the statement of cash flows
December 31,
2019
31,810 $
545,485
577,295 $
December 31,
2018
30,866
418,980
449,846
$
$
The accompanying notes are an integral part of these consolidated financial statements.
58
2019 Form 10-K
Blackbaud, Inc.
Consolidated Statements of Stockholders' Equity
Common stock
Shares Amount
Additional
paid-in
capital
Treasury
stock
(dollars in thousands)
Balance at December 31, 2016
Net income
Payment of dividends ($0.48 per share)
Exercise of stock options and stock appreciation rights and vesting of
restricted stock units
Employee taxes paid for 308,993 withheld shares upon equity award
settlement
Stock-based compensation
Restricted stock grants
Restricted stock cancellations
Other comprehensive loss
57,672,401 $
—
—
390,291
—
—
570,208
(81,139)
—
Balance at December 31, 2017
58,551,761 $
Net income
Payment of dividends ($0.48 per share)
Exercise of stock options and stock appreciation rights and vesting of
restricted stock units
Employee taxes paid for 284,780 withheld shares upon equity award
settlement
Stock-based compensation
Restricted stock grants
Restricted stock cancellations
Other comprehensive loss
Reclassification upon adoption of ASU 2018-02(1)
—
—
349,248
—
—
541,786
(115,162)
—
—
Balance at December 31, 2018
59,327,633 $
Net income
Payment of dividends ($0.48 per share)
Exercise of stock options and stock appreciation rights and vesting of
restricted stock units
Employee taxes paid for 305,780 withheld shares upon equity award
settlement
Stock-based compensation
Restricted stock grants
Restricted stock cancellations
Other comprehensive loss
—
—
267,455
—
—
723,868
(112,865)
—
58 $ 310,452 $ (215,237) $
—
—
—
—
—
—
—
—
15
—
—
(23,962)
—
—
—
—
40,575
—
—
—
—
1
—
—
59 $ 351,042 $ (239,199) $
—
—
—
—
—
—
—
—
11
—
—
(27,685)
—
—
—
—
—
48,188
—
—
—
—
—
—
—
—
—
59 $ 399,241 $ (266,884) $
—
—
—
—
—
—
—
—
7
—
—
(23,781)
58,556
—
—
—
—
1
—
—
60 $ 457,804 $ (290,665) $
—
—
—
—
Balance at December 31, 2019
(1) Refer to the discussion of recently adopted accounting pronouncements in Note 2 of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018, as filed with the SEC on February 20, 2019.
60,206,091 $
The accompanying notes are an integral part of these consolidated financial statements.
Accumulated
other
comprehensive
loss
(604) $ 174,409 $
Retained
earnings
—
—
—
—
—
—
—
(38)
73,633
(23,069)
—
—
56
—
—
—
(642) $ 225,029 $
—
—
—
—
—
—
—
(4,635)
167
44,841
(23,312)
—
—
86
—
—
—
(167)
(5,110) $ 246,477 $
—
—
—
—
—
—
—
(180)
11,908
(23,607)
—
—
77
—
—
—
(5,290) $ 234,855 $
Total
stockholders'
equity
269,078
73,633
(23,069)
15
(23,962)
40,631
1
—
(38)
336,289
44,841
(23,312)
11
(27,685)
48,274
—
—
(4,635)
—
373,783
11,908
(23,607)
7
(23,781)
58,633
1
—
(180)
396,764
2019 Form 10-K
59
Blackbaud, Inc.
Notes to Consolidated Financial Statements
1. Organization
We are the world’s leading cloud software company powering social good. Serving the entire social good community—
nonprofits, foundations, companies, education institutions, healthcare organizations and individual change agents—we
connect and empower organizations and individuals to increase their impact through cloud software, services, expertise
and data intelligence. Our portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and
CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing,
grantmaking, financial management, payment processing and analytics. Serving the industry for more than three decades,
we are headquartered in Charleston, South Carolina and have operations in the United States, Australia, Canada, Costa
Rica and the United Kingdom. As of December 31, 2019, we had over 45,000 global customers.
2. Basis of Presentation
Basis of presentation
The consolidated financial statements have been prepared in accordance with accounting principles generally accepted in
the United States (“GAAP”).
Basis of consolidation
The consolidated financial statements include the accounts of Blackbaud, Inc. and its wholly owned subsidiaries. All
intercompany balances and transactions have been eliminated in consolidation.
Use of estimates
The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions
that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of
the financial statements, as well as the reported amounts of revenues and expenses during the reporting periods. On an
ongoing basis, we reconsider and evaluate our estimates and assumptions, including those that impact revenue recognition,
long-lived and intangible assets , income taxes, business combinations, stock-based compensation, capitalization of software
development costs, our allowances for sales returns and doubtful accounts, costs of obtaining contracts, valuation of
derivative instruments and loss contingencies, among others. Changes in the facts or circumstances underlying these
estimates could result in material changes and actual results could materially differ from these estimates.
Recently adopted accounting pronouncements
In February 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU")
2016-02, Leases (Topic 842) ("ASU 2016-02"). ASU 2016-02 requires lessees to record most leases on their balance sheet
but recognize expenses in the income statement in a manner similar to previous guidance. The way in which entities classify
leases determines how to recognize lease-related revenue and expense.
We adopted ASU 2016-02 as of January 1, 2019 using the transition method that allowed us to initially apply the guidance
at the adoption date of January 1, 2019 without adjusting comparative periods presented. We elected to use the package
of practical expedients that allowed us to not reassess: (1) whether any expired or existing contracts are or contain leases,
(2) lease classification for any expired or existing leases and (3) initial direct costs for any existing leases. We did not elect
to use the hindsight practical expedient, which permits entities to use hindsight in determining the lease term and assessing
impairment. Additionally, we elected not to apply the recognition requirements of the new lease accounting standard to
short-term leases. Adopting ASU 2016-02 had a material impact on our consolidated balance sheet as of January 1, 2019,
as we recognized $121.6 million of lease liabilities and $113.4 million of right-of-use ("ROU") assets for those leases
classified as operating leases.
60
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
Recently issued accounting pronouncements
There are no recently issued accounting pronouncements that are expected to have a material impact on our financial
position or results of operations when adopted in the future.
Summary of significant accounting policies
Revenue recognition
Our revenue is primarily generated from the following sources: (i) charging for the use of our software solutions in cloud
and hosted environments; (ii) providing payment and transaction services; (iii) providing software maintenance and support
services; and (iv) providing professional services, including implementation, consulting, training, analytic and other services.
Revenues are recognized when control of these services is transferred to our customers, in an amount that reflects the
consideration we expect to be entitled to in exchange for those services.
We determine revenue recognition through the following steps:
Identification of the contract, or contracts, with a customer;
Identification of the performance obligations in the contract;
Determination of the transaction price;
Allocation of the transaction price to the performance obligations in the contract; and
Recognition of revenue when, or as, we satisfy a performance obligation.
•
•
•
•
•
Recurring
Recurring revenue represents stand-ready performance obligations in which we are making our solutions or services available
to our customers continuously over time or the value of the contract renews. Therefore, recurring revenue is generally
recognized over time on a ratable basis over the contract term, beginning on the date that the solution or service is made
available to the customer. Our recurring revenue contracts are generally for a term of 3 years at contract inception with 1
to 3-year renewals thereafter, billed annually in advance and non-cancelable.
Recurring revenue is comprised of fees for the use of our subscription-based software solutions, which includes providing
access to cloud solutions, hosting services, online training programs, subscription-based analytic services, such as donor
acquisitions and data enrichment, and payment services. Recurring revenue also includes fees from maintenance services
for our on-premises solutions, services included in our renewable subscription contracts, subscription-based contracts for
professional services and variable transaction revenue associated with the use of our solutions.
Our payment services are offered with the assistance of third-party vendors. In general, when we are the principal in a
transaction based on the factors identified in ASC 606-10-55-36 through 55-40, we record the revenue and related costs
on a gross basis. Otherwise, we net the cost of revenue associated with the service against the gross revenue (amount
billed to the customer) and record the net amount as revenue. For payment and transaction services, we have the right to
invoice the customer in an amount that directly corresponds with the value to the customer of our performance to date.
Therefore, we recognize revenue for these services over time based on the amount billable to the customer in accordance
with the 'as invoiced' practical expedient in ASC 606-10-55-18.
One-time services and other
One-time services and other revenue primarily consists of fees for one-time consulting, analytic and onsite training services.
We generally bill consulting services based on hourly rates plus reimbursable travel-related expenses. Fixed price consulting
engagements are generally billed as milestones towards completion are reached. Revenue for all consulting services is
recognized over time as the services are performed.
2019 Form 10-K
61
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
We generally recognize analytic services revenue from donor prospect research engagements, the sale of lists of potential
donors, data enrichment engagements and benchmarking studies at a point in time (upon delivery).
In certain cases, we sell training at a fixed rate for each specific class at a per attendee price or at a packaged price for
several attendees, and recognize the related revenue upon the customer attending and completing training.
Contracts with multiple performance obligations
Some of our contracts with customers contain multiple performance obligations. For these contracts, we account for
individual performance obligations separately if they are distinct. The transaction price is allocated to the separate
performance obligations on a relative standalone selling price basis. Standalone selling prices of our solutions and services
are typically estimated based on observable transactions when the solutions or services are sold on a standalone basis.
Costs of obtaining contracts, contract assets and deferred revenue
We pay sales commissions at the time contracts with customers are signed or shortly thereafter, depending on the size
and duration of the sales contract. Sales commissions and related fringe benefits earned by our sales force are considered
incremental and recoverable costs of obtaining a contract with a customer. These costs are deferred and then amortized
in a manner that aligns with the expected period of benefit, which we have determined to be 5 years. We determined the
period of benefit by taking into consideration our customer contracts, including renewals, retention, our technology and
other factors. We do not generally pay commissions for contract renewals. The related amortization expense is included
in sales, marketing and customer success expense in our consolidated statements of comprehensive income.
A contract asset is recorded when revenue is recognized in advance of our right to receive consideration (i.e., we must
satisfy additional performance obligations in order to receive consideration). Amounts are recorded as receivables when
our right to consideration is unconditional (i.e., only the passage of time is required before payment of the consideration
is due). Our contract assets are recorded within prepaid expenses and other current assets on our consolidated balance
sheets. To the extent that our customers are billed for our solutions and services in advance of us satisfying the related
performance obligations, we record such amounts in deferred revenue.
Fair value measurements
We measure certain financial assets and liabilities at fair value on a recurring basis, including derivative instruments. Fair
value is defined as the price that would be received to sell an asset or paid to transfer a liability (an exit price) in an orderly
transaction between market participants at the measurement date. An active market is defined as a market in which
transactions for the asset or liability take place with sufficient frequency and volume to provide pricing information on an
ongoing basis. We use a three-tier fair value hierarchy to measure fair value. This hierarchy prioritizes the inputs into three
broad levels as follows:
•
•
Level 1 - Quoted prices for identical assets or liabilities in active markets;
Level 2 - Quoted prices for similar assets and liabilities in active markets, quoted prices for identical or similar
assets in markets that are not active, and model-derived valuations in which all significant inputs and significant
value drivers are observable in active markets; and
•
Level 3 - Valuations derived from valuation techniques in which one or more significant inputs are unobservable.
Our financial assets and liabilities are classified in their entirety within the hierarchy based on the lowest level of input that
is significant to fair value measurement. Changes to a financial asset's or liability's level within the fair value hierarchy are
determined as of the end of a reporting period. All methods of assessing fair value result in a general approximation of
value, and such value may never actually be realized.
62
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
Derivative instruments
We generally use derivative instruments to manage interest rate risk. We view derivative instruments as risk management
tools and do not use them for trading or speculative purposes. Our policy requires that derivatives used for hedging purposes
be designated and effective as a hedge of the identified risk exposure at the inception of the contract. Accordingly, changes
in fair value of the derivative contract must be highly correlated with changes in the fair value of the underlying hedged
item at inception of the hedge and over the life of the hedge contract.
We record all derivative instruments on our consolidated balance sheets at fair value. If the derivative is designated as a
cash flow hedge, the effective portions of the changes in fair value of the derivative are recorded in other comprehensive
income and reclassified to earnings in a manner that matches the timing of the earnings impact of the hedged transactions.
Ineffective portions of the changes in the fair value of cash flow hedges are recognized currently in earnings. See Note 10
of these consolidated financial statements for further discussion of our derivative instruments.
Sales taxes
We present sales taxes and other taxes collected from customers and remitted to governmental authorities on a net basis
and, as such, exclude them from revenues.
Cash and cash equivalents
We consider all highly liquid investments purchased with an original maturity of three months or less and cash items in
transit to be cash equivalents.
Restricted cash due to customers; Customer funds receivable; Due to customers
Restricted cash due to customers consists of monies collected by us and payable to our customers, net of the associated
transaction fees earned. Monies associated with amounts due to customers are segregated in separate bank accounts and
used exclusively for the payment of amounts due to customers. This usage restriction is either legally or internally imposed
and reflects our intention with regard to such deposits. Customer funds receivable consists of monies we expect to collect
and remit to our customers.
Concentration of credit risk
Financial instruments that potentially subject us to concentrations of credit risk consist of cash and cash equivalents,
restricted cash due to customers and accounts receivable. Our cash and cash equivalents and restricted cash due to customers
are placed with high credit-quality financial institutions. Our accounts receivable is derived from sales to customers who
primarily operate in the nonprofit sector. With respect to accounts receivable, we perform ongoing evaluations of our
customers and maintain an allowance for doubtful accounts based on historical experience and our expectations of future
credit losses. As of and for the years ended December 31, 2019, 2018 and 2017, there were no significant concentrations
with respect to our consolidated revenues or accounts receivable.
Property and equipment
We record property and equipment assets at cost and depreciate them over their estimated useful lives using the straight-
line method. Leasehold improvements are depreciated over the lesser of the term of the lease or the estimated useful life
of the asset. Upon retirement or sale, the cost of assets disposed of and the related accumulated depreciation are removed
from the accounts and any resulting gain or loss is credited or charged to earnings. Repair and maintenance costs are
expensed as incurred.
Construction-in-progress primarily related to purchases of facilities and information technology assets which had not been
placed in service at the respective balance sheet dates. We transfer these assets to the applicable property and equipment
category on the date they are placed in service. There was no capitalized interest applicable to construction-in-progress
for the years ended December 31, 2019, 2018 and 2017.
2019 Form 10-K
63
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
Business combinations
We include the operating results of acquired companies as well as the net assets acquired and liabilities assumed in our
consolidated financial statements from the date of acquisition. We are required to allocate the purchase price of acquired
companies to the tangible and intangible assets acquired and liabilities assumed at the acquisition date based upon their
estimated fair values. Goodwill as of the acquisition date represents the excess of the purchase consideration of an acquired
business over the fair value of the underlying net tangible and intangible assets acquired and liabilities assumed. This
allocation and valuation require management to make significant estimates and assumptions, especially with respect to
long-lived and intangible assets.
Critical estimates in valuing intangible assets include, but are not limited to, estimates about: expected future cash flows
from customers, including revenue and operating expenses; royalty and customer attrition rates; proprietary technology
obsolescence curve; the acquired company's brand awareness and market position, the market awareness of the acquired
company's branded technology solutions and services; assumptions about the period of time the brand will continue to
be valuable; as well as expected costs to develop any in-process research and development into commercially viable solutions
and estimated cash flows from the projects when completed, and discount rates. Our estimates of fair value are based
upon assumptions we believe to be reasonable, but which are inherently uncertain and unpredictable, and unanticipated
events and changes in circumstances may occur.
Goodwill
Goodwill represents the purchase price in excess of the net amount assigned to assets acquired and liabilities assumed by
us in a business combination. Goodwill is not amortized, but tested annually for impairment on the first day of our fourth
quarter, or more frequently if indicators of potential impairment arise.
Accounting guidance permits entities to first assess qualitative factors to determine whether it is more likely than not that
the fair value of a reporting unit is less than its carrying amount as a basis to determine whether it is necessary to perform
the quantitative impairment test. Significant judgment is required in the assessment of qualitative factors, including but
not limited to an evaluation of macroeconomic conditions as they relate to our business, industry and market trends, as
well as the overall future financial performance of identified reporting units and future opportunities in the markets in
which we operate.
The quantitative impairment test compares the fair values of identified reporting units with their respective carrying amounts.
If the carrying amount of a reporting unit exceeds its fair value, an impairment loss is recognized in an amount equal to
that excess. Based on our current internal reporting structure, we currently have one operating segment, one reportable
segment, and one reporting unit. In each of 2019, 2018 and 2017, we performed the quantitative impairment test which
indicated that the estimated fair values of the identified reporting units significantly exceeded their respective carrying
values. There was no impairment of goodwill during 2019, 2018 or 2017.
Intangible assets other than goodwill
We amortize finite-lived intangible assets over their estimated useful lives as follows.
Customer relationships
Marketing assets
Acquired software and technology
Non-compete agreements
Basis of amortization
Straight-line and accelerated(1)
Straight-line
Straight-line and accelerated(1)
Straight-line
Amortization
period
(in years)
8-17
2-15
5-14
1-5
(1) Certain of the customer relationships and acquired software and technology assets are amortized on an accelerated basis.
64
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
We write off the gross carrying amount and accumulated amortization balances for all fully amortized intangible assets.
We evaluate the estimated useful lives and the potential for impairment of finite and indefinite-lived intangible assets on
an annual basis or more frequently if events or circumstances indicate revised estimates of useful lives may be appropriate
or that the carrying amount may be impaired. If the carrying amount of a finite-lived intangible asset is no longer recoverable
based upon the undiscounted cash flows of the asset, the amount of impairment is the difference between the carrying
amount and the fair value of the asset. Substantially all of our intangible assets were acquired in business combinations.
See Note 6 to these consolidated financial statements for a discussion of our impairment of certain acquired intangible
assets during 2019. There was no impairment of acquired intangible assets during 2018 or 2017.
Impairment of long-lived assets
We review long-lived assets for impairment when events change or circumstances indicate the carrying amount may not
be recoverable. Events or changes in circumstances that indicate the carrying amount may not be recoverable include, but
are not limited to, a significant decrease in the market value of the business or asset acquired, a significant adverse change
in the extent or manner in which the business or asset acquired is used or significant adverse change in the business climate.
If such events or changes in circumstances are present, the undiscounted cash flow method is used to determine whether
the asset is impaired. See Note 6 to these consolidated financial statements for a discussion of our impairment of certain
long-lived assets during 2019. No impairment of long-lived assets occurred in 2018 or 2017.
Deferred financing costs
Deferred financing costs included in other assets represent the direct third-party costs of entering into the revolving (line-
of-credit) portion of our credit facility in June 2017 and portions of the unamortized deferred financing costs from prior
facilities. These costs are amortized ratably over the term of the credit facility as interest expense.
Stock-based compensation
We measure stock-based compensation cost at the grant date based on the fair value of the award and recognize it as
expense over the requisite service period, which is the vesting period. We determine the fair value of stock options and
stock appreciation rights using a Black-Scholes option pricing model, which requires us to use significant judgment to make
estimates regarding the life of the award, volatility of our stock price, the risk-free interest rate and the dividend yield of
our stock over the life of the award. We determine the fair value of awards that contain market conditions using a Monte
Carlo simulation model. Changes to these estimates would result in different fair values of awards.
We recognize the effect of awards for which the requisite service period is not rendered when the award is forfeited (that
is, we recognize the effect of forfeitures in compensation cost when they occur). Previously recognized compensation cost
for an award is reversed in the period that the award is forfeited. Income tax benefits resulting from the vesting and exercise
of stock-based compensation awards are recognized in the period the unit or award is vested or option or right is exercised.
Income taxes
We make estimates and judgments in accounting for income taxes. The calculation of the income tax provision requires
estimates due to transactions, credits and calculations where the ultimate tax determination is uncertain. Uncertainties
arise as a consequence of the actual source of taxable income between domestic and foreign locations, the outcome of
tax audits and the ultimate utilization of tax credits. To the extent actual results differ from estimated amounts recorded,
such differences will impact the income tax provision in the period in which the determination is made.
We make estimates in determining tax assets and liabilities, which arise from differences in the timing of recognition of
revenue and expense for tax and financial statement purposes. We record valuation allowances to reduce our deferred tax
assets to the amount expected to be realized. In assessing the adequacy of a recorded valuation allowance significant
judgment is required. We consider all positive and negative evidence and a variety of factors including the scheduled
reversal of deferred tax liabilities, historical and projected future taxable income, and prudent and feasible tax planning
strategies. If we determine there is less than a 50% likelihood that we will be able to use a deferred tax asset in the future
in excess of its net carrying value, then an adjustment to the deferred tax asset valuation allowance is made to increase
income tax expense, thereby reducing net income in the period such determination was made.
2019 Form 10-K
65
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
We measure and recognize uncertain tax positions. To recognize such positions, we must first determine if it is more likely
than not that the position will be sustained upon audit. We must then measure the benefit as the largest amount that is
more than 50% likely of being realized upon ultimate settlement. Significant judgment is required in the identification and
measurement of uncertain tax positions.
Foreign currency
Net assets recorded in a foreign currency are translated at the exchange rate on the balance sheet date. Revenue and
expense items are translated using an average of monthly exchange rates. The resulting translation adjustments are recorded
in accumulated other comprehensive income.
Gains and losses resulting from foreign currency transactions denominated in currency other than the functional currency
are recorded at the approximate rate of exchange at the transaction date in other income, net. For the year ended
December 31, 2019, we recorded a net foreign currency loss that was insignificant. For the year ended December 31,
2018, we recorded a net foreign currency loss of $0.9 million. For the year ended December 31, 2017, we recorded net
foreign currency gain of $1.1 million.
Research and development
Research and development costs are expensed as incurred except as noted below under Software development costs.
These costs include compensation costs for engineering and product management personnel, third-party contractor
expenses, software development tools and other expenses related to researching and developing new solutions, upgrading
and enhancing existing solutions, and allocated depreciation, facilities and IT support costs.
Software development costs
We incur certain costs associated with the development of internal-use software, which are primarily related to activities
performed to develop our cloud solutions. Internal and external costs incurred in the preliminary project stage of internal-
use software development are expensed as incurred. Once the software being developed has reached the application
development stage, qualifying internal costs including payroll and payroll-related costs of employees who are directly
associated with and devote time to the software project as well as external direct costs of materials and services are
capitalized. Capitalization ceases at the point at which the developed software is substantially complete and ready for its
intended use, which is typically upon completion of all substantial testing. Qualifying costs capitalized during the application
development stage include those related to specific upgrades and enhancements when it is probable that those costs
incurred will result in additional functionality. Overhead costs, including general and administrative costs, as well as
maintenance, training and all other costs associated with post-implementation stage activities are expensed as incurred.
In addition, internal costs that cannot be reasonably separated between maintenance and relatively minor upgrades and
enhancements are expensed as incurred.
Qualifying capitalized software development costs are amortized on a straight-line basis over the software asset's estimated
useful life, which is generally 3 to 7 years. We evaluate the useful lives of these assets on an annual basis and test for
impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. There
were no impairment charges related to capitalized software development costs during the years ended December 31,
2019, 2018, and 2017. We write off the gross carrying amount and accumulated amortization balances for all fully amortized
software development cost assets.
Sales returns and allowance for doubtful accounts
We maintain a reserve for returns and credits which is estimated based on several factors including historical experience,
known credits yet to be issued, the aging of customer accounts and the nature of service level commitments. A considerable
amount of judgment is required in assessing these factors. Provisions for sales returns and credits are charged against the
related revenue items.
66
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
Accounts receivable are recorded at original invoice amounts less an allowance for doubtful accounts, an amount we
estimate to be sufficient to provide adequate protection against losses resulting from extending credit to our customers.
In judging the adequacy of the allowance for doubtful accounts, we consider multiple factors including historical bad debt
experience, the general economic environment and the aging of our receivables. A considerable amount of judgment is
required in assessing these factors and if any receivables were to deteriorate, an additional provision for doubtful accounts
could be required. Accounts are written off after all means of collection are exhausted and recovery is considered remote.
Provisions for doubtful accounts are recorded in general and administrative expense.
Below is a summary of the changes in our allowance for sales returns.
Years ended December 31,
(in thousands)
2019
2018
2017
Balance at
beginning of year
Provision/
adjustment
$
3,377 $
4,400
2,704
6,232 $
4,952
10,511
Below is a summary of the changes in our allowance for doubtful accounts.
Years ended December 31,
(in thousands)
2019
2018
2017
Advertising costs
Balance at
beginning of year
Provision/
adjustment
$
1,345 $
741
587
2,476 $
2,446
1,148
Write-off
(5,963) $
(5,975)
(8,815)
Write-off
(1,938) $
(1,842)
(994)
Balance at
end of year
3,646
3,377
4,400
Balance at
end of year
1,883
1,345
741
We expense advertising costs as incurred, which were $3.1 million, $4.0 million and $2.4 million for the years ended
December 31, 2019, 2018 and 2017, respectively.
Restructuring costs
Restructuring costs include charges for the costs of exit or disposal activities. The liability for costs associated with exit or
disposal activities is measured initially at fair value and only recognized when the liability is incurred. For details of our
restructuring activities, see Note 19 of these consolidated financial statements.
Leases
We determine if an arrangement is a lease at inception. Operating leases are included in operating lease ROU assets,
accrued expense and other current liabilities, and operating lease liabilities, net of current portion in our consolidated
balance sheet as of December 31, 2019.
ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation
to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the lease
commencement date based on the present value of lease payments over the lease term. As most of our leases do not
provide an implicit rate, we generally use our incremental borrowing rate in determining the present value of lease payments.
Our incremental borrowing rate is based on the estimated rate of interest for collateralized borrowing over a similar term
of the lease payments at the commencement date. We use the implicit rate when readily determinable. The operating
lease ROU asset also includes any initial direct costs and lease payments made and excludes lease incentives. Our lease
terms may include options to extend or terminate the lease when it is reasonably certain that we will exercise that option.
Lease expense for lease payments related to our operating leases is recognized on a straight-line basis over the lease term.
We have lease agreements with lease and non-lease components, which are generally accounted for separately. We do
not recognize short-term leases (those that, at the commencement date, have a lease term of 12 months or less) on our
consolidated balance sheets. Variable lease payments, which are primarily comprised of common-area maintenance, utilities
and real estate taxes that are passed on from the lessor in proportion to the space leased by us, are recognized in operating
expenses in the period in which the obligation for those payments is incurred.
2019 Form 10-K
67
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
Contingencies
We are subject to the possibility of various loss contingencies in the normal course of business. We record an accrual for
a contingency when it is both probable that a liability has been incurred and the amount of the loss can be reasonably
estimated. Often these issues are subject to substantial uncertainties and, therefore, the probability of loss and the estimation
of damages are difficult to ascertain. These assessments can involve a series of complex judgments about future events
and can rely heavily on estimates and assumptions that have been deemed reasonable by us. Although we believe we have
substantial defenses in these matters, we could incur judgments or enter into settlements of claims that could have a
material adverse effect on our consolidated financial position, results of operations or cash flows in any particular period.
Earnings per share
We compute basic earnings per share by dividing net income available to common stockholders by the weighted average
number of common shares outstanding during the period. Diluted earnings per share is computed by dividing net income
available to common stockholders by the weighted average number of common shares and dilutive potential common
shares outstanding during the period. Diluted earnings per share reflect the assumed exercise, settlement and vesting of
all dilutive securities using the “treasury stock method” except when the effect is anti-dilutive. Potentially dilutive securities
consist of shares issuable upon the exercise of stock options and stock appreciation rights and vesting of restricted stock
awards and units.
3. Business Combinations
2019 Acquisitions
YourCause
On January 2, 2019, we acquired all of the outstanding equity securities, including all voting equity interests, of YourCause
Holdings, LLC, a Delaware limited liability company ("YourCause"), pursuant to a purchase agreement and plan of merger.
The acquisition expands our footprint in corporate social responsibility and employee engagement and enhances our
position as a leader in providing solutions to both nonprofit organizations and for-profit companies committed to addressing
social issues. We acquired the equity securities for an aggregate purchase price of $157.7 million in cash, net of closing
adjustments. The purchase price and related expenses were funded primarily through borrowings under the 2017 Credit
Facility (as defined below). As a result of the acquisition, YourCause has become a wholly owned subsidiary of ours. The
operating results of YourCause have been included in our consolidated financial statements from the date of acquisition.
During the year ended December 31, 2019, we incurred insignificant acquisition-related expenses associated with the
acquisition, which were recorded in general and administrative expense.
The fair values assigned to the assets acquired and liabilities assumed in the table below are based on our best estimates
and assumptions as of the reporting date. We finalized the purchase price allocation of YourCause, including the valuation
of assets acquired and liabilities assumed, during the fourth quarter of 2019.
(in thousands)
Net working capital, excluding deferred revenue
Other long-term assets
Identifiable intangible assets
Deferred tax liability
Deferred revenue
Other long-term liabilities
Goodwill
Total purchase price
68
2019 Form 10-K
Purchase price
allocation
3,711
$
2,574
74,690
(4,660)
(4,300)
(1,650)
87,350
$
157,715
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
The estimated fair value of accounts receivable acquired approximates the contractual value of $4.2 million and $54.6
million of the goodwill arising in the acquisition is deductible for income tax purposes. The estimated goodwill recognized
is attributable primarily to the opportunities for expected synergies from combining the operations and assembled workforce
of YourCause. During the year ended December 31, 2019, we recorded insignificant measurement period adjustments to
the estimated fair value of the YourCause assets acquired and liabilities assumed following the receipt of new information.
The adjustments resulted in an increase to net working capital, excluding deferred revenue, with the corresponding offset
to goodwill.
The YourCause acquisition resulted in the identification of the following identifiable intangible assets:
YourCause
Acquired technology
Customer relationships
Marketing assets
Non-compete agreements
Total intangible assets
Weighted average
amortization
period
Intangible assets
acquired
Valuation Method
Relief-from-Royalty
(in years)
12 $
(in thousands)
47,800
Multi-period Excess Earnings
Relief-from-Royalty
Comparative (With and Without)
15
2
0
25,900
830
160
13 $
74,690
The method of amortization of identifiable finite-lived intangible assets is based on the expected pattern in which the
estimated economic benefits of the respective assets are consumed or otherwise used up. Customer relationships and
acquired technology assets are being amortized on an accelerated basis. Marketing assets are being amortized on a straight-
line basis. The non-compete agreements were fully amortized as of March 31, 2019, based on the insignificance of the
acquired assets.
We determined that the impact of this acquisition was not material to our consolidated financial statements; therefore,
separate presentation of revenue and earnings since the acquisition date and pro forma information are not required nor
included herein.
2018 Acquisitions
Reeher
On April 30, 2018, we acquired all of the outstanding equity securities, including all voting equity interests, of Reeher LLC,
a Minnesota limited liability company (“Reeher”), pursuant to a securities purchase agreement. The acquisition expands
our fundraising performance management capabilities and is intended to drive more effective fundraising and greater
social good outcomes for our customers. We acquired the equity securities for an aggregate purchase price of $41.2 million
in cash, net of closing adjustments. The purchase price and related expenses were funded primarily through borrowings
under the 2017 Credit Facility (as defined in Note 9 of these consolidated financial statements). As a result of the acquisition,
Reeher has become a wholly owned subsidiary of ours. We finalized the purchase price allocation of Reeher, including the
valuation of assets acquired and liabilities assumed, during the second quarter of 2019. All measurement period adjustments
were insignificant. We determined that the impact of this acquisition was not material to our consolidated financial
statements; therefore, revenue and earnings since the acquisition date and pro forma information are not required or
presented.
2017 Acquisitions
JustGiving
On October 2, 2017, Blackbaud Global Limited (“Blackbaud Global”), a U.K. limited liability company and wholly owned
subsidiary of ours, acquired the entire issued share capital, including all voting equity interests, of Giving Limited, a U.K.
private limited company doing business as “JustGiving” for an aggregate purchase price, including certain post-closing
adjustments set forth in the related stock purchase agreement, of £102.4 million, or approximately $137.2 million, in cash.
JustGiving is a market leading social platform for giving, and the acquisition is expected to enhance our capabilities to
2019 Form 10-K
69
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
serve both individual donors and nonprofits, expanding the peer-to-peer fundraising capabilities we offer today. As a result
of the acquisition, JustGiving has become a wholly owned subsidiary of ours. We financed the acquisition of JustGiving
through cash on hand and borrowings of $138.7 million under the 2017 Credit Facility. We finalized the purchase price
allocation of JustGiving, including the valuation of assets acquired and liabilities assumed, during the fourth quarter of
2018. All measurement period adjustments were insignificant. We determined that the impact of this acquisition was not
material to our consolidated financial statements; therefore, revenue and earnings since the acquisition date and pro forma
information are not required or presented.
AcademicWorks
On April 3, 2017, we acquired all of the outstanding shares of capital stock, including all voting equity interests, of
AcademicWorks, Inc., a Texas corporation ("AcademicWorks"), pursuant to a stock purchase agreement. AcademicWorks
is the market leader in scholarship management for higher education and K-12 institutions, foundations, and grant-making
institutions. The acquisition extends our offerings for our higher education, K-12, and corporate and foundation customers.
We acquired AcademicWorks for $52.1 million in cash, net of closing adjustments. We financed the acquisition through
a drawdown of a revolving credit loan under our then-existing credit facility. As a result of the acquisition, AcademicWorks
has become a wholly owned subsidiary of ours. We finalized the purchase price allocation of AcademicWorks, including
the valuation of assets acquired and liabilities assumed, during the first quarter of 2018. All measurement period adjustments
were insignificant. We determined that the impact of this acquisition was not material to our consolidated financial
statements; therefore, revenue and earnings since the acquisition date and pro forma information are not required or
presented.
4. Goodwill and Other Intangible Assets
The change in our goodwill during 2019 consisted of the following:
(dollars in thousands)
Balance at December 31, 2018
Additions related to current year business combinations
Effect of foreign currency translation
Balance at December 31, 2019
Total
$ 545,213
87,350
1,525
$ 634,088
70
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
We have recorded intangible assets acquired in various business combinations based on their fair values at the date of
acquisition. The table below sets forth the balances of each class of intangible asset and related amortization as of:
(dollars in thousands)
Finite-lived gross carrying amount
Customer relationships
Marketing assets
Acquired software and technology
Non-compete agreements
Database
Total finite-lived gross carrying amount
Accumulated amortization
Customer relationships
Marketing assets
Acquired software and technology
Non-compete agreements
Database
Total accumulated amortization
Indefinite-lived gross carrying amount
Marketing assets
Intangible assets, net
December 31,
2019
2018
$
286,951 $
280,309
34,246
233,094
2,200
—
48,484
211,654
2,499
4,275
556,491
547,221
(118,031)
(116,648)
(3,648)
(16,395)
(115,048)
(118,268)
(1,869)
—
(1,618)
(4,275)
(238,596)
(257,204)
—
1,600
$
317,895 $
291,617
During the year ended December 31, 2019, changes to the gross carrying amounts of intangible asset classes were primarily
related to our business acquisitions as described in Note 3 of these financial statements, write-offs of fully amortized
intangible assets, and the effect of foreign currency translation.
During the year ended December 31, 2019, we also recorded an impairment charge of $0.9 million against an acquired
marketing asset that reduced the carrying value of the asset to zero. The impairment charge resulted from our decision
during the year to rebrand the solution to which the asset related. This impairment charge was recorded as amortization
on our consolidated statements of comprehensive income.
Amortization expense
Amortization expense related to finite-lived intangible assets acquired in business combinations is allocated to cost of
revenue on the consolidated statements of comprehensive income based on the revenue stream to which the asset
contributes, except for marketing assets and non-compete agreements, for which the associated amortization expense is
included in operating expenses.
2019 Form 10-K
71
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
The following table summarizes amortization expense of our finite-lived intangible assets:
(dollars in thousands)
Included in cost of revenue:
Cost of recurring
Cost of one-time services and other
Total included in cost of revenue
Included in operating expenses
Years ended December 31,
2019
2018
2017
$
42,565 $
39,877 $
37,557
2,204
44,769
5,316
2,356
42,233
4,844
2,542
40,099
3,271
Total amortization of intangibles from business combinations
$
50,085 $
47,077 $
43,370
The following table outlines the estimated future amortization expense for each of the next five years for our finite-lived
intangible assets as of December 31, 2019:
Years ending December 31,
(dollars in thousands)
2020
2021
2022
2023
2024
Total
5. Earnings Per Share
Amortization
expense
41,544
$
37,010
34,671
33,665
33,150
$
180,040
The following table sets forth the computation of basic and diluted earnings per share:
(dollars in thousands, except per share amounts)
Numerator:
Net income
Denominator:
Weighted average common shares
Add effect of dilutive securities:
Stock-based awards
Weighted average common shares assuming dilution
Earnings per share:
Basic
Diluted
Years ended December 31,
2019
2018
2017
$
11,908 $
44,841 $
73,633
47,695,383 47,206,669 46,669,440
616,888
838,415
1,106,262
48,312,271 48,045,084 47,775,702
$
$
0.25 $
0.25 $
0.95 $
0.93 $
1.58
1.54
Anti-dilutive shares excluded from calculations of diluted earnings per share
241,336
48,881
4,634
72
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
6. Fair Value Measurements
Recurring fair value measurements
Assets and liabilities that are measured at fair value on a recurring basis consisted of the following, as of the dates indicated
below:
(dollars in thousands)
Fair value as of December 31, 2019
Financial liabilities:
Derivative instruments
Total financial liabilities
Fair value as of December 31, 2018
Financial assets:
Derivative instruments
Total financial assets
Fair value as of December 31, 2018
Financial liabilities:
Derivative instruments
Total financial liabilities
Fair value measurement using
Level 1
Level 2
Level 3
Total
— $
— $
1,757 $
1,757 $
— $
— $
1,757
1,757
— $
— $
2,260 $
2,260 $
— $
— $
2,260
2,260
— $
— $
186 $
186 $
— $
— $
186
186
$
$
$
$
$
$
Our derivative instruments within the scope of Accounting Standards Codification ("ASC") 815, Derivatives and Hedging,
are required to be recorded at fair value. Our derivative instruments that are recorded at fair value include interest rate
swaps.
The fair value of our interest rate swaps was based on model-driven valuations using LIBOR rates, which are observable at
commonly quoted intervals. Accordingly, our interest rate swaps are classified within Level 2 of the fair value hierarchy.
We believe the carrying amounts of our cash and cash equivalents, restricted cash due to customers, accounts receivable,
trade accounts payable, accrued expenses and other current liabilities and due to customers approximate their fair values
at December 31, 2019 and December 31, 2018, due to the immediate or short-term maturity of these instruments.
We believe the carrying amount of our debt approximates its fair value at December 31, 2019 and December 31, 2018,
as the debt bears interest rates that approximate market value. As LIBOR rates are observable at commonly quoted intervals,
our debt is classified within Level 2 of the fair value hierarchy.
We did not transfer any assets or liabilities among the levels within the fair value hierarchy during the years ended
December 31, 2019, 2018 and 2017. Additionally, we did not hold any Level 3 assets or liabilities during the years ended
December 31, 2019, 2018 and 2017.
Non-recurring fair value measurements
Assets and liabilities that are measured at fair value on a non-recurring basis include long-lived, intangible assets, goodwill
and operating lease ROU assets, which are recognized at fair value during the period in which an acquisition is completed
or at lease commencement, from updated estimates and assumptions during the measurement period, or when they are
considered to be impaired. These non-recurring fair value measurements, primarily for long-lived assets, intangible assets
acquired and operating lease ROU assets, are based on Level 3 unobservable inputs. In the event of an impairment, we
determine the fair value of these assets other than goodwill using a discounted cash flow approach, which contains
2019 Form 10-K
73
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
significant unobservable inputs and, therefore, is considered a Level 3 fair value measurement. The unobservable inputs
in the analysis generally include future cash flow projections and a discount rate. For goodwill impairment testing, we
estimate fair value using market-based methods including the use of market capitalization and consideration of a control
premium.
During the year ended December 31, 2019, we recorded impairment charges of $3.8 million against our operating lease
ROU assets, $1.4 million against certain property and equipment assets and $0.9 million against certain finite-lived intangible
assets. See Notes 11, 7 and 4, respectively, to these consolidated financial statements for additional details.
There were no other non-recurring fair value adjustments during 2019, 2018 and 2017 except for certain business
combination accounting adjustments to the initial fair value estimates of the assets acquired and liabilities assumed at the
acquisition date from updated estimates and assumptions during the measurement period. See Note 3 and Note 4 to these
consolidated financial statements for additional details. The measurement period may be up to one year from the acquisition
date. We record any measurement period adjustments to the fair value of assets acquired and liabilities assumed, with the
corresponding offset to goodwill.
7. Property and Equipment and Software Development Costs
Property and equipment
Property and equipment consisted of the following as of:
(dollars in thousands)
Equipment
Computer hardware
Computer software
Construction in progress
Furniture and fixtures
Leasehold improvements
Total property and equipment
Less: accumulated depreciation
Property and equipment, net
Estimated
useful life
(years)
3 - 5 $
1 - 5
1 - 5
—
1 - 7
Lesser of lease term or estimated useful life
December 31,
2019
4,512 $
67,045
35,726
213
7,823
24,295
2018
4,243
75,060
34,294
233
7,004
26,795
139,614
147,629
(104,068)
(107,598)
$
35,546 $
40,031
Depreciation expense was $15.0 million, $15.9 million and $17.8 million for the years ended December 31, 2019, 2018
and 2017, respectively.
During the year ended December 31, 2019, we recorded impairment charges of $1.4 million against certain property and
equipment assets that reduced the carrying value of the assets to zero. These impairment charges resulted primarily from
our facilities optimization restructuring as we wrote-off facilities-related fixed assets that we would no longer use. See
Note 19 to these consolidated financial statements for additional details regarding our facilities optimization restructuring.
74
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
Software development costs
Software development costs consisted of the following as of:
(dollars in thousands)
Software development costs
Less: accumulated amortization
Software development costs, net
Estimated
useful life
(years)
3 - 7 $
December 31,
2019
139,014 $
2018
121,983
(37,712)
(46,884)
$
101,302 $
75,099
During the year ended December 31, 2019, changes to the gross carrying amount of software development costs were
primarily related to qualifying costs associated with development activities that are required to be capitalized under the
internal-use software accounting guidance such as those for our cloud solutions, write-offs of fully amortized assets, and
the effect of foreign currency translation.
Amortization expense related to software development costs was $21.0 million, $16.6 million and $12.8 million for the
years ended December 31, 2019, 2018 and 2017, respectively, and is included primarily in cost of recurring.
8. Consolidated Financial Statement Details
Prepaid expenses and other assets
(dollars in thousands)
Costs of obtaining contracts(1)(2)
Prepaid software maintenance and subscriptions
Unbilled accounts receivable
Prepaid insurance
Taxes, prepaid and receivable
Security deposits
Other assets
Total prepaid expenses and other assets
Less: Long-term portion
Prepaid expenses and other current assets
December 31,
2019
90,764 $
December 31,
2018
85,590
$
24,678
6,233
1,585
849
885
8,051
133,045
65,193
$
67,852 $
21,134
4,161
1,087
2,055
1,020
10,104
125,151
65,363
59,788
(1) Amortization expense from costs of obtaining contracts was $38.1 million, $35.7 million and $35.8 million for the years ended December 31, 2019,
2018 and 2017, respectively, and is included in sales, marketing and customer success expense in our consolidated statements of comprehensive
income.
(2) The current portion of costs of obtaining contracts as of December 31, 2019 and 2018 was $33.0 million and $31.7 million, respectively.
2019 Form 10-K
75
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
Accrued expenses and other liabilities
(dollars in thousands)
Operating lease liabilities, current portion(1)
Accrued bonuses
Accrued commissions and salaries
Taxes payable
Customer credit balances
Unrecognized tax benefit
Accrued vacation costs
Accrued health care costs
Other liabilities
Total accrued expenses and other liabilities
Less: Long-term portion
Accrued expenses and other current liabilities
December 31,
2019
19,784 $
December 31,
2018
—
24,617 $
14,868
$
$
6,980
6,835
4,505
3,758
2,232
2,399
7,949
79,059
5,742
$
73,317 $
9,934
6,204
4,076
2,719
2,352
1,497
14,631
56,281
9,388
46,893
(1) Upon adoption of ASU 2016-02 at January 1, 2019, we recognized lease liabilities for our operating leases. See Note 2 of these consolidated financial
statements for details.
Deferred revenue
(dollars in thousands)
Recurring
One-time services and other
Total deferred revenue
Less: Long-term portion
Deferred revenue, current portion
Other income, net
(dollars in thousands)
Interest income
Gain on derivative instrument
Loss on debt extinguishment
Other income (expense), net
Other income, net
76
2019 Form 10-K
December 31,
2019
302,751 $
December 31,
2018
286,960
$
13,386
316,137
1,802
11,595
298,555
2,564
$
314,335 $
295,991
$
$
2019
2,802 $
—
—
1,256
4,058 $
Years ended December 31,
2018
2,008 $
—
—
(905)
1,103 $
2017
993
462
(299)
1,104
2,260
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
9. Debt
The following table summarizes our debt balances and the related weighted average effective interest rates, which
includes the effect of interest rate swap agreements.
(dollars in thousands)
Credit facility:
Revolving credit loans
Term loans
Total debt
Less: Unamortized discount and debt issuance costs
Less: Debt, current portion
Debt, net of current portion
$
$
2017 refinancing
Debt balance at
Weighted average
effective interest rate at
December 31,
2019
December 31,
2018
December 31,
2019
December 31,
2018
187,000 $
281,250
468,250
1,150
7,500
459,600 $
100,000
288,750
388,750
1,626
7,500
379,624
3.11%
3.22%
3.18%
3.05%
3.18%
4.13%
3.44%
3.61%
3.77%
3.61%
We were previously party to a $325.0 million 5-year credit facility entered into during February 2014. The credit facility
included: a dollar and a designated currency revolving credit facility with sublimits for letters of credit and swingline loans
(the “2014 Revolving Facility”) and a delayed draw term loan (the “2014 Term Loan”) together, (the “2014 Credit Facility”).
In June 2017, we entered into a 5-year $700.0 million senior credit facility (the “2017 Credit Facility”). The 2017 Credit
Facility includes a $400.0 million revolving credit facility (the “2017 Revolving Facility”) and a $300.0 million term loan
facility (the “2017 Term Loan”). Upon closing we drew $300.0 million on a term loan and $110.0 million in revolving credit
loans, which was used to repay all amounts outstanding under the 2014 Credit Facility, fees and expenses incurred in
connection with the 2017 Credit Facility, and for other general corporate purposes.
Certain lenders of the 2014 Term Loan participated in the 2017 Term Loan and the change in the present value of our
future cash flows to these lenders under the 2014 Term Loan and under the 2017 Term Loan was less than 10%. Accordingly,
we accounted for the refinancing event for these lenders as a debt modification. Certain lenders of the 2014 Term Loan
did not participate in the 2017 Term Loan. Accordingly, we accounted for the refinancing event for these lenders as a debt
extinguishment. Certain lenders of the 2014 Revolving Facility participated in the 2017 Revolving Facility and provided
increased borrowing capacities. Accordingly, we accounted for the refinancing event for these lenders as a debt modification.
Certain lenders of the 2014 Revolving Facility did not participate in the 2017 Revolving Facility. Accordingly, we accounted
for the refinancing event for these lenders as a debt extinguishment.
In 2017, we recorded an insignificant loss on debt extinguishment related to the write-off of debt discount and deferred
financing costs for the portions of the 2014 Credit Facility considered to be extinguished. This loss was recognized in the
consolidated statements of comprehensive income within other income (expense), net.
In connection with our entry into the 2017 Credit Facility, we paid $3.1 million in financing costs, of which $1.0 million
were capitalized in other assets and, together with a portion of the unamortized deferred financing costs from the 2014
Credit Facility and prior facilities, are being amortized into interest expense ratably over the term of the new facility. As of
December 31, 2019 and 2018, deferred financing costs totaling $0.6 million and $0.9 million, respectively, were included
in other assets on our consolidated balance sheets. We recorded aggregate financing costs of $1.8 million as a direct
deduction from the carrying amount of our debt liability, which related to debt discount (fees paid to lenders) and debt
issuance costs for the 2017 Term Loan.
Summary of the 2017 Credit Facility
The 2017 Revolving Facility includes (i) a $50.0 million sublimit available for the issuance of standby letters of credit, (ii) a
$50.0 million sublimit available for swingline loans, and (iii) a $100.0 million sublimit available for multicurrency borrowings.
2019 Form 10-K
77
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
The 2017 Credit Facility is secured by the stock and limited liability company interests of certain of our subsidiaries and
any of our material domestic subsidiaries.
Amounts borrowed under the dollar tranche revolving credit loans and term loan under the 2017 Credit Facility bear interest
at a rate per annum equal to, at our option, (a) a base rate equal to the highest of (i) the prime rate announced by Bank
of America, N.A., (ii) the Federal Funds Rate plus 0.50% and (iii) the Eurocurrency Rate (which varies depending on the
currency in which the loan is denominated) plus 1.00% (the “Base Rate”), in addition to a margin of 0.00% to 0.75%,
or (b) Eurocurrency Rate plus a margin of 1.00% to 1.75%.
We also pay a quarterly commitment fee on the unused portion of the 2017 Revolving Facility from 0.15% to 0.25% per
annum, depending on our net leverage ratio. At December 31, 2019, the commitment fee was 0.20%.
The term loan under the 2017 Credit Facility requires periodic principal payments. The balance of the term loan and any
amounts drawn on the revolving credit loans are due upon maturity of the 2017 Credit Facility in June 2022. We evaluate
the classification of our debt as current or non-current based on the required annual maturities of the 2017 Credit Facility.
The 2017 Credit Facility includes financial covenants related to the net leverage ratio and interest coverage ratio, as well
as restrictions on our ability to declare and pay dividends and our ability to repurchase shares of our common stock. At
December 31, 2019, we were in compliance with our debt covenants under the 2017 Credit Facility.
The 2017 Credit Facility also includes an option to request increases in the revolving commitments and/or request additional
term loans in an aggregate principal amount of up to $200.0 million plus an amount, if any, such that the Net Leverage
Ratio shall be no greater than 3.00 to 1.00. At December 31, 2019, our available borrowing capacity under the 2017
Credit Facility was $209.6 million.
Financing for 2019 acquisition
On January 2, 2019, we acquired YourCause for $157.7 million in cash, net of closing adjustments. We financed the
acquisition with a revolving credit loan under the 2017 Credit Facility.
Other debt
In December 2019, we entered into a 4-year $2.2 million agreement to finance our purchase of software and related
services for our internal use. The agreement is a non-interest-bearing note requiring four equal annual payments, with the
first payment due in January 2020. Interest associated with the note will be imputed at the rate we would incur for amounts
borrowed under the 2017 Credit Facility. As of December 31, 2019, there were no amounts outstanding under the
agreement.
As of December 31, 2019, the required annual maturities related to the 2017 Credit Facility were as follows:
Years ending December 31,
(dollars in thousands)
2020
2021
2022
2023
2024
Thereafter
Total required maturities
78
2019 Form 10-K
$
Annual
maturities
7,500
7,500
453,250
—
—
—
$ 468,250
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
10. Derivative Instruments
Cash flow hedges
We generally use derivative instruments to manage our variable interest rate risk. In July 2017, we entered into an interest
rate swap agreement (the "July 2017 Swap Agreement"), which effectively converts portions of our variable rate debt
under our credit facility to a fixed rate for the term of the July 2017 Swap Agreement. The notional value of the July 2017
Swap Agreement was $150.0 million with an effective date beginning in July 2017 through July 2021. We designated the
July 2017 Swap Agreement as a cash flow hedge at the inception of the contract.
In February 2018, we entered into an additional interest rate swap agreement (the "February 2018 Swap Agreement"),
which effectively converts portions of our variable rate debt under our credit facility to a fixed rate for the term of the
February 2018 Swap Agreement. The notional value of the February 2018 Swap Agreement was $50.0 million with an
effective date beginning in February 2018 through June 2021. We designated the February 2018 Swap Agreement as a
cash flow hedge at the inception of the contract.
In June 2019, we entered into an additional interest rate swap agreement (the "June 2019 Swap Agreement"), which
effectively converts portions of our variable rate debt under the 2017 Credit Facility to a fixed rate for the term of the June
2019 Swap Agreement. The notional value of the June 2019 Swap Agreement was $75.0 million with an effective date
beginning in June 2019 through June 2021. We designated the June 2019 Swap Agreement as a cash flow hedge at the
inception of the contract.
Undesignated contracts
In June 2017, we entered into a foreign currency option contract to hedge our exposure to currency fluctuations in
connection with our acquisition of JustGiving because the purchase price was denominated in British Pounds. The notional
value of the instrument was £100.0 million with an effective date beginning in June 2017 and maturing in September
2017. We settled the foreign currency option contract in September 2017. We did not designate the foreign currency
option contract as a cash flow hedge for accounting purposes since it involved a business combination. As such, changes
in the fair value of this derivative were recognized in earnings. The insignificant premium paid for this option and the $1.0
million in proceeds from the settlement are shown within cash flows from investing activities in our consolidated statements
of cash flows.
As the closing date of our acquisition of JustGiving extended beyond the settlement date of the foreign currency option
contract, we entered into a foreign currency forward contract in September 2017 with settlement in October 2017. The
notional value of the instrument was £103.5 million. We did not designate the foreign currency forward contract as a cash
flow hedge for accounting purposes since it involved a business combination. As such, changes in the fair value of this
derivative were recognized in earnings. The insignificant premium paid for this forward contract is shown within cash flows
from investing activities in our consolidated statements of cash flows.
The fair values of our derivative instruments were as follows as of:
Asset Derivatives
Liability Derivatives
Balance sheet
location
December 31,
2019
December 31,
2018
Balance sheet
location
December 31,
2019
December 31,
2018
(dollars in thousands)
Derivative instruments designated
as hedging instruments:
Interest rate swaps, current portion
Interest rate swaps, long-term portion
Other assets
Total derivative instruments
designated as hedging instruments
$
Prepaid
expenses
and other
current assets $
Accrued
expenses
and other
current liabilities $
—
2,260
Other liabilities
— $
1,757
2,260
$
1,757 $
— $
—
— $
—
186
186
We did not have any undesignated derivative instruments as of December 31, 2019 and 2018.
2019 Form 10-K
79
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
The effects of derivative instruments in cash flow hedging relationships were as follows:
Gain (loss) recognized
in accumulated other
comprehensive
loss as of
(dollars in thousands)
Interest rate swaps
Interest rate swaps
Interest rate swaps
$
$
$
December 31,
2019
(1,757)
December 31,
2018
2,074
December 31,
2017
1,283
Location
of gain (loss)
reclassified from
accumulated other
comprehensive
loss into income
Interest expense $
Interest expense $
Interest expense $
Gain (loss) reclassified from accumulated
other comprehensive loss into income
Year ended
December 31, 2019
573
Year ended
December 31, 2018
118
Year ended
December 31, 2017
(293)
Our policy requires that derivatives used for hedging purposes be designated and effective as a hedge of the identified risk
exposure at the inception of the contract. Accumulated other comprehensive income (loss) includes unrealized gains or
losses from the change in fair value measurement of our derivative instruments each reporting period and the related
income tax expense or benefit. Changes in the fair value measurements of the derivative instruments and the related
income tax expense or benefit are reflected as adjustments to accumulated other comprehensive income (loss) until the
actual hedged expense is incurred or until the hedge is terminated at which point the unrealized gain (loss) is reclassified
from accumulated other comprehensive income (loss) to current earnings. The estimated accumulated other comprehensive
income as of December 31, 2019 that is expected to be reclassified into earnings within the next twelve months is $1.0
million. There were no ineffective portions of our interest rate swap derivatives during the years ended December 31, 2019,
2018 and 2017. See Note 14 to these consolidated financial statements for a summary of the changes in accumulated
other comprehensive income (loss) by component.
We did not have any undesignated derivative instruments during 2019 and 2018. The effects of undesignated derivative
instruments during 2017 were as follows:
Gain (loss) recognized in income
Location of gain (loss)
recognized in income on derivative
Other income (expense), net $
Other income (expense), net $
$
Year ended
December 31, 2017
513
(51)
462
(dollars in thousands)
Foreign currency option contracts
Foreign currency forward contracts
Total gain
11. Commitments and Contingencies
Leases
We have operating leases for corporate offices, subleased offices and certain equipment and furniture. Our leases have
remaining lease terms of less than 1 year to 19 years, some of which include options to extend the leases for up to 5 years.
We do not have lease agreements with residual value guarantees, sale leaseback terms or material restrictive covenants.
In May 2016, we entered into a lease agreement for our Global Headquarters Facility in Charleston, South Carolina. There
are two phases for construction of the Global Headquarters Facility. Phase One included a building with approximately
172,000 rentable square feet, which we began using in April 2018. The lease agreement also grants us a Phase Two option
to request that the landlord construct and lease to us a second office building and related improvements. The lease
agreement expires in April 2038 and provides for 4 renewal periods of 5 years each at a base rent equal to the then
prevailing market rate for comparable buildings.
80
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
We continue to lease our former headquarters facility, now called our Customer Operations Center, in Charleston, South
Carolina. The lease expires in October 2023 and has 2 renewal options of 5 years each. We also have a lease for office
space in Austin, Texas which expires in September 2023 and has 2 renewal options of 5 years each.
For each of the leases discussed above, we have not included the renewal options in the lease terms for calculating the
lease liability as the renewal options allow us to maintain operational flexibility and we are not reasonably certain we will
exercise these options at this time.
As of December 31, 2019, we had an additional operating lease for equipment that had not yet commenced with future
rent payments of $0.8 million. This operating lease commenced on January 1, 2020 with a lease term of 3 years.
The components of lease expense for the year ended December 31, 2019, were as follows:
(dollars in thousands)
Operating lease cost(1)
Variable lease cost
Sublease income
Net lease cost
Year ended
December 31,
2019
27,519
4,035
(3,189)
28,365
$
$
(1)
Includes short-term lease costs, which were immaterial.
During the twelve months ended December 31, 2019, we recorded $3.8 million in impairments of operating lease ROU
assets associated with certain leased office spaces we ceased using as part of our facilities optimization restructuring. These
impairments, which were based on our estimates about our inability to sublease the office spaces, were recorded as
restructuring expense on our consolidated statements of comprehensive income. See Note 19 to these consolidated financial
statements for additional details regarding our facilities optimization restructuring.
Total rent expense as determined under ASC 840 was $22.2 million and $17.1 million for the years ended December 31,
2018 and 2017, respectively.
Maturities of our operating lease liabilities as of December 31, 2019 were as follows:
Years ending December 31,
(dollars in thousands)
2020
2021
2022
2023
2024
Thereafter
Total lease payments
Less: Amount representing interest
Present value of future payments
Operating leases(1)
25,999
$
21,840
17,187
14,651
7,790
74,168
161,635
46,227
115,408
$
(1) Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had
not been exercised as of December 31, 2019.
2019 Form 10-K
81
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
As determined under ASC 840, the future minimum lease payments related to lease agreements with a remaining
noncancelable term in excess of one year, net of related sublease commitments and lease incentives, as of December 31,
2018 were as follows:
Years ending December 31,
(dollars in thousands)
2019
2020
2021
2022
2023
Thereafter
Operating leases
20,808
$
20,274
16,924
14,391
12,923
81,755
Total minimum lease payments
$
167,075
Our ROU assets and lease liabilities are included in the following line items in our consolidated balance sheet:
(dollars in thousands)
Operating leases
Operating lease right-of-use assets
Accrued expenses and other current liabilities
Operating lease liabilities, net of current portion
Total operating lease liabilities
$
$
$
As of December 31, 2019, the weighted average remaining lease terms and discount rates were as follows:
(dollars in thousands)
Operating leases
Weighted average remaining lease term (years)
Weighted average discount rate
December 31,
2019
104,400
19,784
95,624
115,408
December 31,
2019
12.5
5.96%
Supplemental cash flow information related to leases during the year ended December 31, 2019, was as follows:
(dollars in thousands)
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases
Right-of-use assets obtained in exchange for lease obligations (non-cash):
Operating leases
Other commitments
Year ended
December 31,
2019
$
24,569
102,245
As discussed in Note 9 to these consolidated financial statements, the term loans under the 2017 Credit Facility require
periodic principal payments. The balance of the term loans and any amounts drawn on the revolving credit loans are due
upon maturity of the 2017 Credit Facility in June 2022.
We have contractual obligations for third-party technology used in our solutions and for other services we purchase as
part of our normal operations. In certain cases, these arrangements require a minimum annual purchase commitment by
82
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
us. As of December 31, 2019, the remaining aggregate minimum purchase commitment under these arrangements was
approximately $91.7 million through 2023.
Solution and service indemnifications
In the ordinary course of business, we provide certain indemnifications of varying scope to customers against claims of
intellectual property infringement made by third parties arising from the use of our solutions or services. If we determine
that it is probable that a loss has been incurred related to solution or service indemnifications, any such loss that could be
reasonably estimated would be recognized. We have not identified any losses and, accordingly, we have not recorded a
liability related to these indemnifications.
Guarantees and indemnification obligations
We enter into agreements in the ordinary course of business with, among others, customers, creditors, vendors and service
providers. Pursuant to certain of these agreements we have agreed to indemnify the other party for certain matters, such
as property damage, personal injury, acts or omissions of ours, or our employees, agents or representatives, or third-party
claims alleging that the activities of its contractual partner pursuant to the contract infringe a patent, trademark or copyright
of such third party.
Legal proceedings
We are subject to legal proceedings and claims that arise in the ordinary course of business. We make a provision for a
loss contingency when it is both probable that a liability has been incurred and the amount of the loss can be reasonably
estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements,
rulings, advice of legal counsel and other information and events pertaining to a particular case. Unless otherwise specifically
disclosed in this note, we have determined as of December 31, 2019, that no provision for liability nor disclosure is required
related to any claim against us because (a) there is not a reasonable possibility that a loss exceeding amounts already
recognized (if any) may be incurred with respect to such claim; (b) a reasonably possible loss or range of loss cannot be
estimated; or (c) such estimate is immaterial.
All legal costs associated with litigation are expensed as incurred. Litigation is inherently unpredictable. However, we believe
that we have valid defenses with respect to the legal matters pending against us. It is possible, nevertheless, that our
consolidated financial position, results of operations or cash flows could be negatively affected in any particular period by
an unfavorable resolution of one or more of such proceedings, claims or investigations.
12. Income Taxes
We file income tax returns in the U.S. for federal and various state jurisdictions as well as in foreign jurisdictions including
Canada, the U.K., Australia, Ireland and Costa Rica. We are generally subject to U.S. federal income tax examination for
calendar tax years 2016 through 2019 as well as state and foreign income tax examinations for various years depending
on statutes of limitations of those jurisdictions. We are currently under U.S. federal income tax examination for the calendar
year 2016.
In December 2017, the Tax Act was signed into law making significant changes to the Internal Revenue Code. Changes
include, but are not limited to, a corporate tax rate decrease from 35% to 21% effective for tax years beginning after
December 31, 2017, the transition of U.S. international taxation from a worldwide tax system to a territorial system, and
a one-time U.S. Federal transition tax on the mandatory deemed repatriation of cumulative foreign earnings as of December
31, 2017.
The Tax Act eliminates the exceptions for performance-based compensation and CFO compensation from the calculation
under Section 162(m) of the Internal Revenue Code. A transition rule allows for the grandfathering of performance-based
compensation pursuant to a written binding contract in effect as of November 2, 2017.
The Tax Act also includes the Global Intangible Low-Tax Income ("GILTI") provision, a new mechanism for taxing certain
foreign profits, the Base Erosion Anti-Abuse Tax, a minimum tax on payments to related parties, and the Foreign-Derived
Intangible Income ("FDII") provision, a tax incentive to earn income abroad.
2019 Form 10-K
83
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
The following summarizes the components of income tax expense (benefit):
(dollars in thousands)
Current taxes:
U.S. Federal
U.S. State and local
International
Total current taxes
Deferred taxes:
U.S. Federal
U.S. State and local
International
Total deferred taxes
Years ended December 31,
2019
2018
2017
$
1,534 $
(1,088) $
613
130
2,277
(1,724)
(2,235)
359
(3,600)
(1,323) $
1,182
306
400
659
45
(1,323)
(619)
(219) $
2,565
(144)
101
2,522
(17,128)
398
(1,084)
(17,814)
(15,292)
Total income tax benefit
$
The following summarizes the components of income before provision for income taxes:
(dollars in thousands)
U.S.
International
Income before provision for income taxes
Years ended December 31,
2019
5,149 $
5,436
2018
47,532 $
(2,910)
2017
58,547
(206)
10,585 $
44,622 $
58,341
$
$
84
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
A reconciliation between the effect of applying the federal statutory rate and the effective income tax rate used to calculate
our income tax provision (benefit) is as follows:
Federal statutory rate
Effect of:
State income taxes, net of federal benefit
Change in federal income tax rate applied to deferred tax balances
Change in state income tax rate applied to deferred tax balances
Unrecognized tax benefit
State credits, net of federal benefit
Change in valuation reserve (primarily state credit reserves)
Federal credits generated
Foreign tax rate
Acquisition costs
Section 162(m) limitation
Stock-based compensation
GILTI inclusion
FDII benefit
Nondeductible meals, entertainment and transportation
Other
Income tax benefit effective rate
Years ended December 31,
2019
21.0 %
2018
21.0 %
2017
35.0 %
(1.7)
—
(3.1)
4.4
(15.4)
3.7
(37.6)
(6.3)
0.5
30.8
(20.2)
5.9
(1.5)
11.3
(4.3)
4.1
—
(0.4)
(2.6)
(1.9)
0.4
(10.4)
0.4
—
4.2
(17.4)
—
(0.7)
2.6
0.2
1.8
(43.1)
—
1.5
(1.4)
(1.0)
(5.8)
0.2
2.2
2.5
(18.9)
—
—
0.8
—
(12.5)%
(0.5)%
(26.2)%
The decrease in our effective income tax rate in 2019, when compared to 2018, was primarily due to the heightened
impact of research credit generation net of Section 162(m) nondeductible compensation. Furthermore, the 2019 effective
tax rate was favorably impacted by other state tax credits net of an overall increase to uncertain tax positions. Lastly, the
effective tax rate was negatively impacted by GILTI, net of FDII benefit, resulting from an increase in non-US earnings. The
reduced base further magnified the impact of other nondeductible items.
2019 Form 10-K
85
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
The significant components of our deferred tax assets and liabilities were as follows:
(dollars in thousands)
Deferred tax assets relating to:
December 31,
2019
2018
Federal and state and foreign net operating loss carryforwards
$
9,203 $
Federal, state and foreign tax credits
Operating leases
Intangible assets
Stock-based compensation
Accrued bonuses
Deferred revenue
Allowance for doubtful accounts
Other
Total deferred tax assets
Deferred tax liabilities relating to:
Intangible assets
Operating leases
Fixed assets
Costs of obtaining contracts
Capitalized software development costs
Other
Total deferred tax liabilities
Valuation allowance
Net deferred tax liability
24,435
35,620
1,560
11,717
1,713
682
1,374
7,487
93,791
(46,569)
(32,888)
(4,446)
(21,128)
(26,107)
(315)
(131,453)
(6,453)
$
(44,115) $
11,021
18,936
—
1,041
11,462
973
854
1,242
5,607
51,136
(43,700)
—
(4,444)
(19,573)
(19,469)
(926)
(88,112)
(6,855)
(43,831)
As of December 31, 2019, our federal, foreign and state net operating loss carryforwards for income tax purposes were
approximately $21.4 million, $19.3 million and $23.8 million, respectively. The federal and state net operating loss
carryforwards are subject to various Internal Revenue Code limitations and applicable state tax laws. If not utilized, the
federal net operating loss carryforwards will begin to expire in 2028 and the state net operating loss carryforwards will
expire over various periods beginning in 2020. Our foreign net operating loss carryforwards have an unlimited carryforward
period. As of December 31, 2019, our foreign tax credit carryforwards for income tax purposes were insignificant. Our
federal tax credit carryforwards for income tax purposes were approximately $9.8 million. Our state tax credit carryforwards
for income tax purposes were approximately $16.0 million, net of federal benefit. If not utilized, the federal tax credit
carryforwards will begin to expire in 2036 and the state tax credit carryforwards will begin to expire in 2020. A portion of
the foreign and state net operating loss carryforwards and state credit carryforwards have a valuation reserve due to
management's uncertainty regarding the future ability to use such carryforwards.
The following table illustrates the change in our deferred tax asset valuation allowance:
Years ended December 31,
(dollars in thousands)
2019
2018
2017
86
2019 Form 10-K
Balance
at beginning
of year
6,855 $
$
7,205
6,994
Acquisition-
related
change
Charges to
expense
— $
16
—
(402) $
(366)
211
Balance at
end of
year
6,453
6,855
7,205
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
The following table sets forth the change to our unrecognized tax benefit for the years ended December 31, 2019, 2018
and 2017:
(dollars in thousands)
Balance at December 31, 2018
Increases from prior period positions
Decreases in prior year positions
Increases from current period positions
Lapse of statute of limitations
Balance at December 31, 2019
Years ended December 31,
2019
3,704 $
1,183
(385)
456
(612)
4,346 $
2018
5,160 $
104
(413)
58
(1,205)
3,704 $
2017
3,145
1,860
(238)
404
(11)
5,160
$
$
The total amount of unrecognized tax benefit that, if recognized, would favorably affect the effective tax rate was $3.9
million at December 31, 2019. Certain prior period amounts relating to our 2014 acquisitions are covered under
indemnification agreements and, therefore, we have recorded a corresponding indemnification asset. We recognize accrued
interest and penalties, if any, related to unrecognized tax benefits as a component of income tax expense. The total amount
of accrued interest and penalties included in the consolidated balance sheet as of December 31, 2019 and December 31,
2018 was $1.0 million and $0.7 million, respectively. The total amount of interest and penalties included in the consolidated
statements of comprehensive income as an increase or decrease in income tax expense for 2019, 2018 and 2017 was
insignificant.
We have taken federal and state tax positions for which it is reasonably possible that the total amounts of unrecognized
tax benefits might decrease within the next twelve months. This possible decrease could result from the expiration of
statutes of limitations. The reasonably possible decrease at December 31, 2019 was $1.4 million.
For our undistributed earnings of foreign subsidiaries, which we do not consider to be significant, we concluded that these
earnings would be permanently reinvested in the local jurisdictions and not repatriated to the United States. Accordingly,
we have not provided for U.S. state income taxes and foreign withholding taxes on those undistributed earnings of our
foreign subsidiaries. If some or all of such earnings were to be remitted, the amount of taxes payable would be insignificant.
13. Stock-based Compensation
Employee stock-based compensation plans
Under the 2016 Equity and Incentive Compensation Plan (the "2016 Equity Plan"), we may grant incentive stock options,
nonstatutory stock options, stock appreciation rights, restricted stock, restricted stock units, other stock awards and cash
incentive awards to employees, directors and consultants. We maintain other stock-based compensation plans including
the 2008 Equity Incentive Plan (the “2008 Equity Plan”), under which no additional grants may be made.
In connection with the acquisition of Convio in May 2012, we maintain the Convio, Inc. 1999 Stock Option/Stock Issuance
Plan, as amended (the “Convio 1999 Plan”) and Convio, Inc. 2009 Stock Incentive Plan, as amended (the “Convio 2009
Plan”), which we assumed upon the acquisition of Convio. Our Compensation Committee of the Board of Directors
administers all of these plans and the stock-based awards are granted under terms determined by them.
The total number of authorized stock-based awards available under our plans was 7,558,625 as of December 31, 2019.
We issue common stock from our pool of authorized stock upon exercise of stock options and stock appreciation rights,
vesting of restricted stock units or upon granting of restricted stock.
2019 Form 10-K
87
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
Historically, we have issued four types of awards under these plans: restricted stock awards, restricted stock units, stock
appreciation rights and stock options. The following table sets forth the number of awards outstanding for each award
type as of:
Award type
Restricted stock awards
Restricted stock units
Stock appreciation rights
Stock options
Outstanding at December 31,
2019
1,316,764
501,487
—
206
2018
1,263,510
459,673
60,871
836
The majority of the stock-based awards granted under these plans have a 10-year contractual term. Stock appreciation
rights (“SARs”) have contractual lives of 7 years. Awards granted to our executive officers and certain members of
management are subject to accelerated vesting upon a change in control as defined in the employees’ retention agreement.
Expense recognition
We recognize compensation expense associated with stock options and awards with performance or market based vesting
conditions on an accelerated basis over the requisite service period of the individual grantees, which generally equals the
vesting period. We recognize compensation expense associated with restricted stock awards and SARs on a straight-line
basis over the requisite service period of the individual grantees, which generally equals the vesting period. We recognize
the effect of awards for which the requisite service period is not rendered when the award is forfeited (that is, we recognize
the effect of forfeitures in compensation cost when they occur). Previously recognized compensation cost for an award is
reversed in the period that the award is forfeited.
Stock-based compensation expense is allocated to cost of revenue and operating expenses on the consolidated statements
of comprehensive income based on where the associated employee’s compensation is recorded. The following table
summarizes stock-based compensation expense:
(in thousands)
Included in cost of revenue:
Cost of recurring
Cost of one-time services and other
Total included in cost of revenue
Included in operating expenses:
Sales, marketing and customer success
Research and development
General and administrative
Total included in operating expenses
Total stock-based compensation expense
Years ended December 31,
2019
2018
2017
$
$
1,879 $
1,487
3,366
11,203
11,115
32,949
55,267
58,633 $
2,464 $
2,778
5,242
9,285
9,048
24,699
43,032
48,274 $
1,627
1,843
3,470
6,381
7,765
23,015
37,161
40,631
The total amount of compensation cost related to unvested awards not recognized was $88.0 million at December 31,
2019. It is expected that this amount will be recognized over a weighted average period of 1.7 years.
Restricted stock awards
We have granted shares of common stock subject to certain restrictions under the 2016 Equity Plan and the 2008 Equity
Plan. Restricted stock awards granted to employees vest in equal annual installments generally over 4 years from the grant
date subject to the recipient’s continued employment with us. Restricted stock awards granted to non-employee directors
88
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
vest after one year from the date of grant or, if earlier, immediately prior to the next annual election of directors, provided
the non-employee director is serving as a director at that time. The fair market value of the stock at the time of the grant
is amortized on a straight-line basis to expense over the period of vesting. Recipients of restricted stock awards have the
right to vote such shares and receive dividends.
The following table summarizes our unvested restricted stock awards as of December 31, 2019, and changes during the
year then ended:
Restricted stock awards
Unvested at January 1, 2019
Granted
Vested
Forfeited
Unvested at December 31, 2019
Restricted
stock awards
1,263,510 $
723,868
(557,749)
(112,865)
1,316,764
Weighted
average
grant-date
fair value
75.46
78.39
67.26
80.27
79.92
Weighted
average
remaining
contractual
term
(in years)
Aggregate
intrinsic value(1)
(in thousands)
8.4 $
104,814
(1) The intrinsic value is calculated as the market value as of the end of the fiscal period.
The total fair value of restricted stock awards that vested during the years ended December 31, 2019, 2018 and 2017 was
$37.5 million, $24.2 million and $19.4 million, respectively. The weighted average grant-date fair value of restricted stock
awards granted during the years ended December 31, 2018 and 2017 was $94.51 and $74.08, respectively.
Restricted stock units
We have also granted restricted stock units subject to certain restrictions under the 2016 Equity Plan and the 2008 Equity
Plan. Restricted stock units granted to employees vest in equal annual installments generally over 3 years from the grant
date subject to the recipient’s continued employment with us. We have also granted restricted stock units for which vesting
is subject to meeting certain performance and/or market conditions. Restricted stock units granted with a market condition
had a fair market value assigned at the grant date based on the use of a Monte Carlo simulation model. The fair market
value of the stock at the time of the grant is amortized to expense on a straight-line basis over the period of vesting except
for awards with market or performance conditions, which are amortized on an accelerated basis over the period of vesting.
The following table summarizes our unvested restricted stock units as of December 31, 2019, and changes during the year
then ended:
Restricted stock units
Unvested at January 1, 2019
Granted
Forfeited
Vested
Unvested at December 31, 2019
Restricted
stock units
459,673 $
302,719
(7,201)
(253,704)
501,487
Weighted
average
grant-date
fair value
79.78
77.90
85.63
75.68
80.49
Weighted
average
remaining
contractual
term
(in years)
Aggregate
intrinsic value(1)
(in thousands)
8.5 $
39,918
(1) The intrinsic value is calculated as the market value as of the end of the fiscal period.
The total fair value of restricted stock units that vested during the years ended December 31, 2019, 2018 and 2017 was
$19.2 million, $13.7 million, and $9.4 million, respectively. The weighted average grant date fair value of restricted stock
units granted for the years ended December 31, 2018 and 2017 was $95.59 and $72.19, respectively.
2019 Form 10-K
89
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
Stock appreciation rights
SARs granted to employees were settled in stock at the time of exercise and vested in equal annual installments generally
over 4 years from the date of grant subject to the recipient’s continued employment with us. The number of shares issued
upon the exercise of the SARs was calculated as the difference between the share price of our stock on the date of exercise
and the date of grant multiplied by the number of SARs divided by the share price on the exercise date.
There have been no new SARs granted since 2013 and all SARs previously granted were fully vested as of December 31,
2017. During the year ended December 31, 2019, 60,871 SARs were exercised, which had a weighted average exercise
price of $22.24. The total intrinsic value of SARs exercised during the years ended December 31, 2019, 2018 and 2017
was $3.6 million, $12.4 million, and $14.2 million, respectively. The total fair value of SARs that vested during the year
ended December 31, 2017 was insignificant. SARs granted with a market condition had a fair market value assigned at
the grant date based on the use of a Monte Carlo simulation model. All other SARs granted had a fair market value assigned
at the grant date based on the use of the Black-Scholes option pricing model.
Stock options
There have been no new stock option awards granted since 2005 and all outstanding stock options were fully vested as
of December 31, 2010. The total intrinsic value of stock options exercised during the years ended December 31, 2019,
2018 and 2017 was insignificant. All outstanding stock options granted had a fair market value assigned at the grant date
based on the use of the Black-Scholes option pricing model.
14. Stockholders' Equity
Preferred stock
Our Board of Directors may fix the relative rights and preferences of each series of preferred stock in a resolution of the
Board of Directors.
Dividends
Our Board of Directors has adopted a dividend policy, which provides for the distribution to stockholders a portion of cash
generated by us that is in excess of operational needs and capital expenditures. The 2017 Credit Facility limits the amount
of dividends payable and certain state laws restrict the amount of dividends distributed.
The following table provides information with respect to quarterly dividends paid on common stock during the year ended
December 31, 2019.
Declaration Date
February 6, 2019
April 30, 2019
July 30, 2019
October 28, 2019
$
Dividend
per Share
0.12
0.12
0.12
Record Date
February 27
Payable Date
March 15
May 28
June 14
August 28
September 13
0.12 November 27
December 13
On February 10, 2020, our Board of Directors declared a first quarter 2020 dividend of $0.12 per share payable on March 13,
2020 to stockholders of record on February 28, 2020.
Stock repurchase program
In August 2010, our Board of Directors approved a stock repurchase program that authorized us to purchase up to $50.0
million of our outstanding shares of common stock. The program does not have an expiration date. The shares can be
purchased from time to time on the open market or in privately negotiated transactions depending upon market conditions
90
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
and other factors. Under the 2017 Credit Facility, we also have restrictions on our ability to repurchase shares of our
common stock.
We account for purchases of treasury stock under the cost method. The remaining amount available to purchase stock
under the stock repurchase program was $50.0 million as of December 31, 2019.
Changes in accumulated other comprehensive loss by component
The changes in accumulated other comprehensive loss by component, consisted of the following:
(in thousands)
Accumulated other comprehensive loss, beginning of period
By component:
Gains and losses on cash flow hedges:
Accumulated other comprehensive income (loss) balance, beginning of
period
Other comprehensive (loss) income before reclassifications, net of tax
effects of $860, $(239) and $(374)
Amounts reclassified from accumulated other comprehensive (loss)
income to interest expense
Tax benefit included in provision for income taxes
Total amounts reclassified from accumulated other comprehensive (loss)
income
Net current-period other comprehensive (loss) income
Reclassification upon adoption of ASU 2018-02
Years ended December 31,
2019
(5,110) $
$
2018
(642) $
2017
(604)
$
1,498 $
748 $
(3)
(2,399)
670
574
(573)
151
(422)
(2,821)
—
(118)
31
(87)
583
167
293
(116)
177
751
—
748
(601)
(789)
(1,390)
(642)
Accumulated other comprehensive (loss) income balance, end of period
Foreign currency translation adjustment:
Accumulated other comprehensive loss balance, beginning of period
Translation adjustments
Accumulated other comprehensive loss balance, end of period
$
$
(1,323) $
1,498 $
(6,608) $
(1,390) $
2,641
(3,967)
(5,218)
(6,608)
Accumulated other comprehensive loss, end of period
$
(5,290) $
(5,110) $
15. Defined Contribution Plan
We have a defined contribution 401(k) plan (the "401K Plan") covering substantially all employees. Employees were able
to contribute between 1% and 75% of their salaries in 2019, 2018 and 2017. We match 50% of qualified employees’
contributions up to 6% of their salary. The 401K Plan also provides for additional employer contributions to be made at
our discretion. Total matching contributions to the 401K Plan for the years ended December 31, 2019, 2018 and 2017
were $8.7 million, $8.1 million and $7.1 million, respectively. There were no discretionary contributions by us to the 401K
Plan in 2019, 2018 and 2017.
16. Segment Information
Our chief operating decision maker is our chief executive officer ("CEO"). Our chief operating decision maker uses
consolidated financial information to make operating decisions, assess financial performance and allocate resources. We
have one operating segment and one reportable segment.
2019 Form 10-K
91
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
The following table presents long-lived assets by geographic region based on the location of the assets.
(dollars in thousands)
United States
Other countries
Total property and equipment
Years ended
December 31,
2019
32,606 $
2,940
35,546 $
2018
37,015
3,016
40,031
$
$
See Note 17 to these consolidated financial statements for information about our revenues by geographic region.
17. Revenue Recognition
Transaction price allocated to the remaining performance obligations
As of December 31, 2019, approximately $816 million of revenue is expected to be recognized from remaining performance
obligations. We expect to recognize revenue on approximately 60% of these remaining performance obligations over the
next 12 months, with the remainder recognized thereafter.
We applied the practical expedient in ASC 606-10-50-14 and have excluded the value of unsatisfied performance obligations
for (i) contracts with an original expected length of one year or less (one-time services); and (ii) contracts for which we
recognize revenue at the amount to which we have the right to invoice for services performed (payment services and
usage).
We also applied the practical expedient in ASC 606-10-65-1-(f)(3), whereby the transaction price allocated to the remaining
performance obligations, or an explanation of when we expect to recognize that amount as revenue for all reporting
periods presented before the date of the initial application, is not disclosed.
Contract balances
Our contract assets as of December 31, 2019 and December 31, 2018 were insignificant. Our opening and closing balances
of deferred revenue were as follows:
(in thousands)
Total deferred revenue
December 31,
2019
316,137 $
December 31,
2018
298,555
$
The increase in deferred revenue during the year ended December 31, 2019 was primarily due to new subscription sales
of our cloud solutions. Our acquisition of YourCause on January 2, 2019 also modestly contributed to the increase in
deferred revenue since December 31, 2018. We also sold more subscription-based contracts for retained professional
services. The amount of revenue recognized during the year ended December 31, 2019 that was included in the deferred
revenue balance at the beginning of the period was approximately $290 million. The amount of revenue recognized during
the year ended December 31, 2019 from performance obligations satisfied in prior periods was insignificant.
92
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
Disaggregation of revenue
We sell our cloud solutions and related services in two primary geographical markets: to customers in the United States,
and to customers located outside of the United States. The following table presents our revenue by geographic area based
on the address of our customers:
Years ended
December 31,
(dollars in thousands)
United States
Other countries
Total revenue
2019
2017
$ 775,308 $ 727,366 $ 706,904
2018
125,115
121,240
81,583
$ 900,423 $ 848,606 $ 788,487
The General Markets Group ("GMG"), the Enterprise Markets Group ("EMG"), and the International Markets Group
("IMG") comprise our go-to-market organizations. The following is a description of each market group as of December 31,
2019:
•
•
The GMG focuses on sales to all K-12 private schools, faith communities and arts and cultural organizations, as
well as emerging and mid-sized prospects in the U.S.;
The EMG focuses on sales to all healthcare and higher education institutions, corporations and foundations, as
well as large and/or strategic prospects in the U.S.; and
•
The IMG focuses on sales to all prospects and customers outside of the U.S.
The following table presents our revenue by market group:
Years ended
December 31,
(dollars in thousands)
GMG
EMG(1)
IMG
Other
Total revenue
2019
2017(2)
$ 378,384 $ 362,585 $ 353,166
2018(2)
392,258
360,873
352,034
126,511
123,522
83,217
3,270
1,626
70
$ 900,423 $ 848,606 $ 788,487
(1) The operating results of YourCause have been included in EMG from the date of acquisition. See Note 3 to these consolidated financial statements
for details regarding this acquisition.
(2) Beginning in the first quarter of 2019, all of our Canadian operations are included in IMG. We have recast our revenue by market group for the
twelve months ended December 31, 2018 and 2017, to present them on a consistent basis with the current year.
2019 Form 10-K
93
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
18. Quarterly Results (Unaudited)
(dollars in thousands, except per share data)
Total revenue
Gross profit
Income from operations
Income before provision for income taxes
Net income
Earnings per share
Basic
Diluted
(dollars in thousands, except per share data)
Total revenue
Gross profit
Income from operations
Income before provision for income taxes
Net income
Earnings per share
Basic
Diluted
December 31,
2019
237,839 $
September 30,
2019
221,120 $
June 30,
2019
225,634 $
121,302
3,586
(1,262)
1,324
119,323
7,883
4,930
4,566
124,827
13,491
9,873
7,140
March 31,
2019
215,830
116,547
2,185
(2,956)
(1,122)
0.03 $
0.03
0.10 $
0.09
0.15 $
0.15
(0.02)
(0.02)
December 31,
2018
221,218 $
September 30,
2018
209,532 $
June 30,
2018
213,672 $
117,922
14,679
11,485
9,334
114,295
15,783
11,496
11,164
118,500
11,374
7,417
6,592
March 31,
2018
204,184
116,147
17,581
14,224
17,751
0.20 $
0.19
0.24 $
0.23
0.14 $
0.14
0.38
0.37
$
$
$
$
Note: The individual amounts for each quarter may not sum to full year totals due to rounding.
The results of operations of acquired companies are included in the consolidated results of operations from the date of
their respective acquisition. See Note 3 of these consolidated financial statements for details related to our business
acquisitions.
19. Restructuring
During 2017, in an effort to further our organizational objectives, including improved operating efficiency, customer
outcomes and employee satisfaction, we initiated a multi-year plan to consolidate and relocate some of our existing offices
to modern and more collaborative workspaces with short-term financial commitments. These workspaces are also more
centrally located for our employees and closer to our customers and prospects. Restructuring costs incurred prior to our
adoption of ASU 2016-02 on January 1, 2019 consisted primarily of costs to terminate lease agreements, contractual lease
payments, net of estimated sublease income, upon vacating space as part of the plan, as well as insignificant costs to
relocate affected employees and write-off facilities-related fixed assets that we would no longer use.
Upon adoption of ASU 2016-02 at January 1, 2019, we reduced our operating lease ROU assets recognized at transition
by the carrying amounts of the restructuring liabilities for certain leased office spaces that we ceased using prior to December
31, 2018. See additional details below.
Restructuring costs incurred during the year ended December 31, 2019 consisted primarily of operating lease ROU asset
impairment costs and, to a lesser extent, lease payments for offices we have ceased using and write-offs of facilities-related
fixed assets that we will no longer use. See Notes 11 and 6 to these consolidated financial statements for additional details
regarding these impairment costs and fixed asset write-offs.
As of December 31, 2019, we have substantially completed our facilities optimization restructuring plan. Any remaining
restructuring costs related to these activities are expected to be insignificant.
94
2019 Form 10-K
Blackbaud, Inc.
Notes to Consolidated Financial Statements (continued)
The following table summarizes our facilities optimization restructuring costs as of December 31, 2019:
(in thousands)
By component:
Contract termination costs
Other costs
Total
Cumulative costs
incurred as of
December 31, 2018
Costs incurred
during the
year ended(1)
Cumulative costs
incurred as of
December 31, 2019
$
$
4,176 $
1,208
5,384 $
4,906 $
902
5,808 $
9,082
2,110
11,192
(1)
Includes $3.8 million of operating lease ROU asset impairment costs.
The change in our liability related to our facilities optimization restructuring during the twelve months ended December 31,
2019, consisted of the following:
(in thousands)
By component:
Contract termination costs
Other costs
Total
Accrued at
December 31, 2018
Increases for
incurred costs(1)
Written off
upon adoption
of ASU 2016-02(2)
Accrued at
Costs paid
December 31, 2019
$
$
1,865 $
50
1,915 $
4,906 $
(1,656) $
(5,115) $
902
—
(952)
5,808 $
(1,656) $
(6,067) $
—
—
—
Includes $3.8 million of operating lease ROU asset impairment costs.
(1)
(2) Upon adoption of ASU 2016-02 at January 1, 2019, we reduced our operating lease ROU assets recognized at transition by the carrying amounts
of the restructuring liabilities for certain leased office spaces that we ceased using prior to December 31, 2018.
ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS
ON ACCOUNTING AND FINANCIAL DISCLOSURE
None.
ITEM 9A. CONTROLS AND PROCEDURES
Evaluation of Disclosure Controls and Procedures
Disclosure controls and procedures (as defined in Exchange Act Rule 13a-15(e) and 15d-15(e)) are designed only to provide
reasonable assurance that they will meet their objectives. As of the end of the period covered by this report, we carried
out an evaluation, under the supervision and with the participation of our management, including our Chief Executive
Officer (principal executive officer) and Chief Financial Officer (principal financial and accounting officer), of the effectiveness
of our disclosure controls and procedures (as defined in Rule 13a-15(e) and 15d-15(e)) pursuant to Exchange Act Rule
13a-15(b). Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our
disclosure controls and procedures are effective to provide the reasonable assurance discussed above.
Changes in Internal Control Over Financial Reporting
No change in internal control over financial reporting occurred during the fiscal quarter ended December 31, 2019 with
respect to our operations that has materially affected, or is reasonably likely to materially affect, our internal control over
financial reporting. As discussed in Note 2 to our consolidated financial statements in this report, we adopted ASU 2016-02
effective January 1, 2019. We implemented internal controls to ensure we adequately evaluated our contracts and properly
assessed the impact of the new standard on our financial statements. There were no significant changes to our internal
control over financial reporting due to the adoption of ASU 2016-02.
2019 Form 10-K
95
Blackbaud, Inc.
Management’s Report on Internal Control Over Financial Reporting
Our management is responsible for establishing and maintaining adequate internal control over financial reporting (as
defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act). Internal control over financial reporting is a process
designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial
statements for external purposes in accordance with U.S. GAAP. Our internal control over financial reporting includes those
policies and procedures that: (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect
the transactions and dispositions of our assets; (ii) provide reasonable assurance that transactions are recorded as necessary
to permit preparation of financial statements in accordance with U.S. GAAP, and that our receipts and expenditures are
being made only in accordance with authorizations of our management and directors; and (iii) provide reasonable assurance
regarding prevention or timely detection of unauthorized acquisition, use, or disposition of our assets that could have a
material effect on the financial statements.
Our management conducted an evaluation of the effectiveness of our internal control over financial reporting as of
December 31, 2019, based on the framework in Internal Control - Integrated Framework issued by the Committee
of Sponsoring Organizations of the Treadway Commission (2013 framework). Based on this evaluation under the
Internal Control - Integrated Framework, management concluded that our internal control over financial reporting
was effective as of December 31, 2019.
The effectiveness of our internal control over financial reporting as of December 31, 2019, has been audited by our
independent registered public accounting firm, as stated in their attestation report, which is included in Item 8 of this
Annual Report on Form 10-K.
ITEM 9B. OTHER INFORMATION
None.
96
2019 Form 10-K
Blackbaud, Inc.
PART III.
ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE
GOVERNANCE
The information required by Item 10 with respect to Directors and Executive Officers is incorporated by reference from the
information under the captions “Election of Directors,” “Information Regarding Meetings of the Board and Committees,”
“Delinquent Section 16(a) Reports,” and “Code of Business Conduct and Ethics and Code of Ethics,” contained in
Blackbaud’s Proxy Statement for the 2020 Annual Meeting of Stockholders expected to be held on June 10, 2020, except
for "Information about our Executive Officers" which is set forth in Part I of this report.
ITEM 11. EXECUTIVE COMPENSATION
The information required by Item 11 is incorporated by reference from the information under the captions "Director
Compensation," “Executive Compensation,” “Compensation Discussion and Analysis,” “2019 Summary Compensation
Table” and "CEO Pay Ratio" contained in Blackbaud’s Proxy Statement for the 2020 Annual Meeting of Stockholders
expected to be held on June 10, 2020.
ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS
AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS
The information required by Item 12 is incorporated by reference from information under the captions “Stock Ownership”
and "Equity Compensation Plan Information" contained in Blackbaud’s Proxy Statement for the 2020 Annual Meeting of
Stockholders expected to be held on June 10, 2020.
ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS,
AND DIRECTOR INDEPENDENCE
The information required by Item 13 is incorporated by reference from the information under the captions “Transactions
with Related Persons,” and “Independence of Directors” contained in Blackbaud’s Proxy Statement for the 2020 Annual
Meeting of Stockholders expected to be held on June 10, 2020.
ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES
The information required by Item 14 is incorporated by reference from the information under the caption “Audit Committee
Report,” contained in Blackbaud’s Proxy Statement for the 2020 Annual Meeting of Stockholders expected to be held on
June 10, 2020.
2019 Form 10-K
97
Blackbaud, Inc.
PART IV.
ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
(a) The following documents are included as part of the Annual Report on Form 10-K:
1.
Financial statements
See the "Index to consolidated financial statements" in Part II Item 8 of this report.
2. Financial statement schedules
Schedules not listed above have been omitted because the information required to be set forth therein is not applicable
or is shown in the financial statements thereto.
3. Exhibits
The exhibits listed below are filed or incorporated by reference as part of this report:
Exhibit
Number
2.1
2.5 *
2.6
2.7
2.8
2.9
2.10
3.4
3.5
4.1
Description of Document
Agreement and Plan of Merger and
Reincorporation dated April 6, 2004
Stock Purchase Agreement dated as of February
1, 2011 by and among Public Interest Data, Inc.,
all for the stockholders of Public Interest Data,
Inc., Stephen W. Zautke, as stockholder
representative and Blackbaud, Inc.
Agreement and Plan of Merger dated as of
January 16, 2012 by and among Blackbaud, Inc.,
Caribou Acquisition Corporation and Convio, Inc.
Stock Purchase Agreement dated as of October
6, 2011 by and among Everyday Hero Pty. Ltd.,
all of the stockholders of Everyday Hero Pty. Ltd.,
Nathan Betteridge as stockholder representative
and Blackbaud Pacific Pty. Ltd.
Purchase Agreement, dated August 30, 2014, by
and among MicroEdge Holdings, LLC, Blackbaud,
Inc, direct and indirect holders of all of the
outstanding equity interests of MicroEdge
Holdings, LLC, and VFF I AIV I, L.P., as Sellers’
Representative.
Unit Purchase Agreement, dated as of August
10, 2015, by and between Smart Tuition
Holdings, LLC and Blackbaud, Inc.
Amendment, Consent and Waiver, Agreement
dated as of October 2, 2015, by and between
Smart Tuition Holdings, LLC and Blackbaud, Inc.
Amended and Restated Certificate of
Incorporation of Blackbaud, Inc.
Filed In
Registrant’s
Form
S-1/A
Dated
4/6/2004
Filed
Herewith
Exhibit
Number
2.1
10-Q
5/10/2011
2.3
8-K
1/17/2012
10-K
2/29/2012
2.4
2.7
8-K
10/2/2014
10.76
8-K
10/8/2015
10.78
8-K
10/8/2015
10.79
DEF 14A
4/30/2009
Amended and Restated Bylaws of Blackbaud, Inc.
8-K
6/14/2019
3.1
Description of Capital Stock
X
10.34 †
Form of Notice of Grant and Stock Option
Agreement under Blackbaud, Inc. 2008 Equity
Incentive Plan
S-8
8/4/2008
10.34
98
2019 Form 10-K
Blackbaud, Inc.
Exhibit
Number
10.35 †
10.36 †
10.40
Description of Document
Form of Notice of Grant and Restricted Stock
Agreement under Blackbaud, Inc. 2008 Equity
Incentive Plan
Form of Notice of Grant and Stock Appreciation
Rights Agreement under Blackbaud, Inc. 2008
Equity Incentive Plan
Triple Net Lease Agreement dated as of October
1, 2008 between Blackbaud, Inc. and Duck Pond
Creek-SPE, LLC
10.59 †** Convio, Inc. 2009 Amended and Restated Stock
Incentive Plan, as amended, and forms of stock
option agreements
10.60 †** Convio, Inc. Form of Nonstatutory Stock Option
Notice (Double Trigger)
10.61 †** Convio, Inc. Form of Restricted Stock Unit Notice
(Double Trigger) and Agreement
10.62 †** Convio, Inc. 1999 Stock Option/Stock Issuance
10.63 †
10.64 †
10.65 †
10.66
10.84
10.85 †
10.87
10.88 †
10.90
Plan, as amended, and forms of stock option
agreements
Blackbaud, Inc. 2008 Equity Incentive Plan, as
amended
Amendment to the Blackbaud, Inc. 2008 Equity
Incentive Plan
Form of Employment Agreement between
Blackbaud, Inc. and each of Anthony W. Boor
and Kevin W. Mooney
Lease Amendment and Remediation Agreement
entered into as of March 22, 2013, by and
between Blackbaud, Inc. and Duck Pond Creek-
SPE, LLC.
Lease Agreement dated May 16, 2016 between
Blackbaud, Inc. and HPBB1, LLC
Blackbaud, Inc. 2016 Equity and Incentive
Compensation Plan
First Amendment to Lease Agreement, dated as
of August 22, 2016, between HPBB1, LLC and
Blackbaud, Inc.
Form of Employment Agreement between
Blackbaud, Inc. and Jon W. Olson
Credit Agreement, dated as of June 2, 2017, by
and among Blackbaud, Inc. and certain of its
subsidiaries, as Borrowers, the lenders referred to
therein, Bank of America, N.A., as Administrative
Agent, Swingline Lender and Issuing Lender, PNC
Bank, National Association, as Syndication Agent,
and Wells Fargo Bank, National Association and
Regions Bank, as Co-Documentation Agents,
with Merrill Lynch, Pierce, Fenner & Smith
Incorporated, PNC Capital Markets LLC, Wells
Fargo Securities, LLC and Regions Capital
Markets, a division of Regions Bank, as Joint Lead
Arrangers and Joint Bookrunners.
Filed In
Registrant’s
Form
S-8
Dated
8/4/2008
Filed
Herewith
Exhibit
Number
10.35
S-8
8/4/2008
10.36
8-K
12/11/2008
10.37
S-1/A
3/19/2010
10.1
8-K
8-K
S-1
8-K
8-K
2/28/2011
2/28/2011
1/22/2010
10.1
10.2
10.2
6/26/2012
10.59
6/26/2012
10.60
X
10-K
2/27/2013
10.65
8-K
3/28/2013
10.66
10-Q
8/4/2016
10.84
DEF 14A
4/26/2016 Appendix C
10-Q
11/4/2016
10.87
10-K
2/27/2013
10.65
8-K
6/5/2017
10.90
2019 Form 10-K
99
Blackbaud, Inc.
Exhibit
Number
10.91
10.92
10.93
10.94
10.95
10.96
10.97
10.98
10.99
21.1
23.1
31.1
31.2
Description of Document
Pledge Agreement, dated as of June 2, 2017, by
Blackbaud, Inc. in favor of Bank of America, N.A.,
as administrative agent, for the ratable benefit of
itself and the secured parties referred to therein.
Form of Retention Agreement dated as of August
1, 2017 between Blackbaud, Inc. and each of
Anthony W. Boor, Kevin W. Mooney and Jon W.
Olson.
Second Amendment to Lease Agreement, dated
as of May 18, 2017, between HPBB1, LLC and
Blackbaud, Inc.
Third Amendment to Lease Agreement, dated as
of December 11, 2017, between HPBB1, LLC and
Blackbaud, Inc.
Fourth Amendment to Lease Agreement, dated
as of February 28, 2018, between HPBB1, LLC
and Blackbaud, Inc.
Offer Letter Agreement between Blackbaud, Inc.
and Kevin P. Gregoire
Form of Employee Agreement between
Blackbaud, Inc. and Kevin P. Gregoire
Form of Retention Agreement between
Blackbaud, Inc. and Kevin P. Gregoire
Amended and Restated Employment and
Noncompetition Agreement dated December 11,
2019 between Blackbaud, Inc. and Michael P.
Gianoni
Subsidiaries of Blackbaud, Inc.
Consent of Independent Registered Public
Accounting Firm
Certification by the Chief Executive Officer
pursuant to Section 302 of the Sarbanes-Oxley
Act of 2002
Certification by the Chief Financial Officer
pursuant to Section 302 of the Sarbanes-Oxley
Act of 2002
32.1
Certification by the Chief Executive Officer
pursuant to 18 U.S.C. 1350 as adopted pursuant
to Section 906 of the Sarbanes-Oxley Act of
2002
32.2
Certification by the Chief Financial Officer
pursuant to 18 U.S.C. 1350 as adopted pursuant
to Section 906 of the Sarbanes-Oxley Act of
2002
Filed In
Registrant’s
Form
8-K
Dated
6/5/2017
Filed
Herewith
Exhibit
Number
10.91
10-Q
8/4/2017
10.92
10-K
2/20/2018
10.93
10-K
2/20/2018
10.94
10-Q
5/4/2018
10.95
10-Q
10-Q
10-Q
5/3/2019
10.96
5/3/2019
10.97
8/4/2017
10.92
8-K
12/13/2019
10.99
X
X
X
X
X
X
100
2019 Form 10-K
Blackbaud, Inc.
Exhibit
Number
101.INS ***
101.SCH ***
101.CAL ***
101.DEF ***
101.LAB ***
101.PRE ***
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104 *** Cover Page Interactive Data File (formatted as
Inline XBRL and contained in Exhibit 101).
Registrant’s
Form
Filed In
Dated
Exhibit
Number
Filed
Herewith
X
X
X
X
X
X
X
*
**
The registrant has applied for an extension of the confidential treatment it was previously granted with respect to
portions of this exhibit. Those portions have been omitted from the exhibit and filed separately with the U.S.
Securities and Exchange Commission.
The Convio, Inc. 2009 Amended and Restated Stock Incentive Plan, as amended, and forms of stock option
agreements thereunder (“Convio 2009 Original Plan Documents”) and the Convio, Inc. 1999 Stock Option/Stock
Issuance Plan, as amended, and forms of stock option agreements thereunder (“Convio 1999 Plan Documents”)
were filed by Convio in its Forms S-1/A and S-1, filed March 19, 2010 and January 25, 2010 as exhibits 10.1 and
10.2, respectively. The Convio, Inc. Form of Nonstatutory Stock Option Notice (Double Trigger) and Convio, Inc.
Form of Restricted Stock Unit Notice (Double Trigger) and Agreement were filed by Convio in its Form 8-K on
February 28, 2011 as exhibits 10.1 and 10.2 (together with the Convio 2009 Original Plan Documents, the “Convio
2009 Plan Documents”). We assumed the Convio 2009 Plan Documents and Convio 1999 Plan Documents when
we acquired Convio in May 2012. We filed the Convio 2009 Plan Documents and Convio 1999 Plan Documents
by incorporation by reference as exhibits 10.59, 10.60, 10.61 and 10.62 in our Form S-8 on May 7, 2012.
***
Pursuant to Rule 406T of Regulation S-T, the Inline XBRL related information in Exhibit 101 to this Annual Report
on Form 10-K shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934 or
otherwise subject to liability of that Section, and shall not be part of any registration statement or other document
filed under the Securities Act of the Exchange Act, except as shall be expressly set forth by specific reference in
such filing.
†
Indicates management contract or compensatory plan, contract or arrangement.
ITEM 16. Form 10-K Summary
Not applicable.
2019 Form 10-K
101
Blackbaud, Inc.
SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused
this Form 10-K to be signed on its behalf by the undersigned, thereunto duly authorized.
Signed: February 20, 2020
Blackbaud, Inc.
/S/ MICHAEL P. GIANONI
President and Chief Executive Officer
(Principal Executive Officer)
Pursuant to the requirements of the Securities Exchange Act of 1934, this Form 10-K has been signed below by the
following persons on behalf of the Registrant and on the dates indicated.
/S/ MICHAEL P. GIANONI
Michael P. Gianoni
President, Chief Executive Officer and
Director (Principal Executive Officer)
Date: February 20, 2020
/S/ ANTHONY W. BOOR
Anthony W. Boor
Executive Vice President and Chief
Financial Officer (Principal Financial
and Accounting Officer)
Date: February 20, 2020
/S/ ANDREW M. LEITCH
Andrew M. Leitch
Chairman of the Board of Directors
Date: February 20, 2020
/S/ TIMOTHY CHOU
Director
Date: February 20, 2020
Timothy Chou
/S/ GEORGE H. ELLIS
Director
Date: February 20, 2020
George H. Ellis
/S/ THOMAS R. ERTEL
Director
Thomas R. Ertel
Date: February 20, 2020
/S/ SARAH E. NASH
Director
Date: February 20, 2020
Sarah E. Nash
/S/ JOYCE M. NELSON
Director
Joyce M. Nelson
Date: February 20, 2020
102
2019 Form 10-K
DESCRIPTION OF THE COMPANY’S SECURITIES
REGISTERED PURSUANT TO SECTION 12 OF THE
SECURITIES EXCHANGE ACT OF 1934
EXHIBIT 4.1
Description of Capital Stock
General
The following is a summary of information concerning capital stock of Blackbaud, Inc (the "Company"). The summaries
and descriptions below do not purport to be complete statements of the relevant provisions of the Company’s Amended
and Restated Certificate of Incorporation and Amended and Restated Bylaws, each of which are incorporated by reference
as an exhibit to the Annual Report on Form 10-K of which this Exhibit 4.1 is a part, and are entirely qualified by these
documents. We encourage you to read our certificate of incorporation, our bylaws, and the applicable provisions of the
Delaware General Corporation Law for additional information.
Common stock
Shares Authorized
The Company is authorized to issue up to 180,000,000 shares of common stock, par value $0.001 per share, which is the
only class of the Company's securities registered pursuant to Section 12 of the Securities Exchange Act of 1934, as amended.
Voting rights
The holders of common stock are entitled to one vote per share on all matters to be voted on by the stockholders, and
there are no cumulative voting rights. Generally, all matters to be voted on by stockholders must be approved by a majority
of the votes entitled to be cast by all shares of common stock present in person or represented by proxy, voting together
as a single class, subject to any voting rights granted to holders of any preferred stock; provided, however, that in all
director elections that are contested, the nominees for election as a director shall be elected by a plurality of the votes
cast. For purposes of the foregoing, an election shall be “contested” if, as of the tenth day preceding the date of the filing
of the Company’s definitive proxy statement for such meeting of stockholders, the number of nominees for director exceeds
the number of directors to be elected. Our board of directors is divided into three classes of directors, as described below.
Dividend rights
The holders of common stock are entitled to receive ratable dividends, if any, payable in cash, in stock or otherwise, as
and when declared from time to time by the board of directors out of funds legally available for the payment of dividends,
subject to any preferential rights that may be applicable to any outstanding preferred stock.
Other rights and preferences
In the event of a liquidation, dissolution, or winding up of the Company, after payment in full of all outstanding debts
and other liabilities, the holders of common stock are entitled to share ratably in all remaining assets, subject to prior
distribution rights of preferred stock, if any, then outstanding. No shares of common stock have preemptive rights or other
subscription rights to purchase additional shares of common stock. There are no redemption or sinking fund provisions
applicable to the common stock. All outstanding shares of common stock are fully paid and nonassessable. The rights,
preferences, and privileges of holders of common stock will be subject to, and may be adversely affected by, the rights of
holders of any preferred stock that may be issued in the future, as described below. All shares of common stock that are
acquired by us shall be available for reissuance by us at any time.
Anti-takeover Effects of Delaware Law and Provisions of our Certificate of Incorporation and Bylaws
Certain provisions of Delaware law, our certificate of incorporation and bylaws discussed below may have the effect of
discouraging or making more difficult a tender offer, proxy contest or other takeover attempt, including discouraging
attempts that might result in the payment of a premium over the market price for the shares of our common stock.
Delaware anti-takeover law
We are subject to Section 203 of the Delaware General Corporation Law, an anti-takeover law. In general, Section 203
prohibits a publicly held Delaware corporation from engaging in a “business combination” with an “interested stockholder”
for a period of three years following the date the person became an interested stockholder, unless:
•
the board of directors approved the transaction in which the stockholder became an interested stockholder prior
to the date the interested stockholder attained that status;
• when the stockholder became an interested stockholder, he or she owned at least 85% of the voting stock of
the corporation outstanding at the time the transaction commenced, excluding shares owned by persons who
are directors and also officers, as well as certain shares owned by employee benefits plans; or
• on or subsequent to the date the business combination is approved by the board of directors, the business
combination is authorized by the affirmative vote of at least 66 2/3% of the voting stock of the corporation at an
annual or special meeting of stockholders.
Generally, a “business combination” includes a merger, asset or stock sale, or other transaction resulting in a financial
benefit to the interested stockholder. Generally, an “interested stockholder” is a person who, together with affiliates and
associates, owns, or is an affiliate or associate of the corporation, and within three years prior to the determination of
interested stockholder status did own, 15% or more of a corporation’s voting stock.
Certificate of incorporation and bylaws provisions
Classified board of directors. Our board of directors is divided into three classes of directors, as nearly equal in number
as possible, with each class serving a staggered term of three years. Any vacancy on the board of directors, regardless of
the reason for the vacancy, may be filled by vote of the majority of the directors then in office, except in the case of a
vacancy caused by action of our stockholders, which vacancy may only be filled by our stockholders. Directors may be
removed from office at any time with or without cause, but only by the holders of a majority of the shares entitled to vote
at an election of directors. The classification of directors will have the effect of making it more difficult for stockholders
to change the composition of our board of directors and could also discourage a third-party from making a tender offer
or otherwise attempting to obtain control of our Company, and may maintain the incumbency of our board of directors.
Advance notice requirement for stockholder proposals. Our bylaws contain an advance notice procedure for
stockholders proposals to be brought before a meeting of stockholders, including any proposed nominations of persons
for election to our board of directors. Stockholders at a meeting may only consider proposals or nominations specified in
the notice of meeting, or brought before the meeting by or at the direction of our board of directors or by a stockholder
who was a stockholder of record on the record date for the meeting, who is entitled to vote at the meeting, who has
given to our secretary timely written notice, in proper form, of the stockholder’s intention to bring that business before
the meeting, and who has otherwise complied with our bylaws. Although the bylaws do not give our board of directors
the power to approve or disapprove stockholder nominations of candidates for election to our board of directors or
proposals regarding other business to be conducted at a special or annual meeting of the stockholders, the bylaws may
have the effect of precluding the conduct of business at a meeting if the proper procedures are not followed, or may
discourage or deter a potential acquirer from conducting a solicitation of proxies to elect its own slate of directors or
otherwise attempting to obtain control of our Company.
“Blank” Preferred Stock. Our board of directors has the authority to issue up to an aggregate of 20,000,000 shares of
preferred stock in one or more classes or series and to determine, with respect to any such class or series, the designations,
powers, preferences and rights of such class or series, and the qualifications, limitations and restrictions thereof, including
dividend rights, dividend rates, conversion rights, voting rights, terms of redemption (including sinking fund provisions),
redemption prices, liquidation preferences, and the number of shares constituting any class or series or the designation
of such class or series, without further vote or action by the stockholders. This preferred stock could have terms that may
discourage a potential acquirer from making, without first negotiating with the board of directors, an acquisition attempt
through which such acquirer may be able to change the composition of the board of directors, including a tender offer
or other takeover attempt. No shares of preferred stock are currently outstanding.
Emergency Special Board Meeting. Our board of directors possesses the authority to call and hold emergency special
board meetings with less than forty-eight hours’ notice. This power to hold an emergency special board meeting on short
notice could discourage a potential acquirer from launching a bid to acquire majority ownership of the Company, a proxy
solicitation in order to replace the current board of directors, or otherwise attempting to obtain control of the Company,
as such attempts could quickly be thwarted or denied by the board of directors.
Transfer agent and registrar
The transfer agent and registrar for the common stock is American Stock Transfer & Trust Company, LLC, and its telephone
number is (800) 937-5449.
Nasdaq listing
The Common Stock is listed for trading on Nasdaq Global Select Market under the ticker symbol “BLKB.”
SUBSIDIARIES OF BLACKBAUD, INC.
As of February 20, 2020
Blackbaud, Inc.
Subsidiaries
ACN 161 644 328 Pty. Ltd.
Blackbaud Asia, Ltd.
Blackbaud Canada, Inc.
Blackbaud Europe Ltd.
Blackbaud Global Ltd.
Blackbaud Latin America, S.R.L.
Blackbaud Pacific Pty. Ltd.
Everyday Hero Ltd.
Everyday Hero Pty. Ltd.
Giving.com Limited
Giving Limited
JGCrowdfunding USA, LLC
JG US Inc.
MyCharity, Ltd.
NPO Account Services, LLC
Smart, LLC
YC Blocker 1, LLC
YourCause Holdings, LLC
YourCause, LLC
EXHIBIT 21.1
Organized Under
Laws of:
Delaware
Australia
Hong Kong
Canada
Scotland
England and Wales
Costa Rica
Australia
England and Wales
Australia
England and Wales
England and Wales
Delaware
Delaware
Ireland
Delaware
Delaware
Delaware
Delaware
Texas
EXHIBIT 23.1
CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
We hereby consent to the incorporation by reference in the Registration Statements on Form S-8 (No.
333-181210, No. 333-182407, No. 333-212057 and No. 333-232111) of Blackbaud, Inc., of our report
dated February 20, 2020, relating to the financial statements and the effectiveness of internal control over
financial reporting, which appears in this Form 10-K.
/S/ PRICEWATERHOUSECOOPERS LLP
Raleigh, North Carolina
February 20, 2020
Blackbaud, Inc.
EXHIBIT 31.1
CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002
I, Michael P. Gianoni, certify that:
1.
I have reviewed this annual report on Form 10-K of Blackbaud, Inc.;
2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a
material fact necessary to make the statements made, in light of the circumstances under which such
statements were made, not misleading with respect to the period covered by this report;
3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly
present in all material respects the financial condition, results of operations and cash flows of the registrant as
of, and for, the periods presented in this report;
4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls
and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial
reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
a. designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be
designed under our supervision, to ensure that material information relating to the registrant, including its
consolidated subsidiaries, is made known to us by others within those entities, particularly during the
period in which this report is being prepared;
b. designed such internal control over financial reporting, or caused such internal control over financial
reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of
financial reporting and the preparation of financial statements for external purposes in accordance with
generally accepted accounting principles;
c. evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this
report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of
the period covered by this report based on such evaluation; and
d. disclosed in this report any change in the registrant’s internal control over financial reporting that occurred
during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an
annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s
internal control over financial reporting; and
5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal
control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of
directors (or persons performing the equivalent functions):
a. all significant deficiencies and material weaknesses in the design or operation of internal control over
financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process,
summarize and report financial information; and
b. any fraud, whether or not material, that involves management or other employees who have a significant
role in the registrant’s internal control over financial reporting.
Date: February 20, 2020
By:
/s/ Michael P. Gianoni
Michael P. Gianoni
President and Chief Executive Officer
(Principal Executive Officer)
Blackbaud, Inc.
EXHIBIT 31.2
CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002
I, Anthony W. Boor, certify that:
1.
I have reviewed this annual report on Form 10-K of Blackbaud, Inc.;
2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a
material fact necessary to make the statements made, in light of the circumstances under which such
statements were made, not misleading with respect to the period covered by this report;
3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly
present in all material respects the financial condition, results of operations and cash flows of the registrant as
of, and for, the periods presented in this report;
4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls
and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial
reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
a. designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be
designed under our supervision, to ensure that material information relating to the registrant, including its
consolidated subsidiaries, is made known to us by others within those entities, particularly during the
period in which this report is being prepared;
b. designed such internal control over financial reporting, or caused such internal control over financial
reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of
financial reporting and the preparation of financial statements for external purposes in accordance with
generally accepted accounting principles;
c. evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this
report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of
the period covered by this report based on such evaluation; and
d. disclosed in this report any change in the registrant’s internal control over financial reporting that occurred
during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an
annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s
internal control over financial reporting; and
5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal
control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of
directors (or persons performing the equivalent functions):
a. all significant deficiencies and material weaknesses in the design or operation of internal control over
financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process,
summarize and report financial information; and
b. any fraud, whether or not material, that involves management or other employees who have a significant
role in the registrant’s internal control over financial reporting.
Date: February 20, 2020
By:
/s/ Anthony W. Boor
Anthony W. Boor
Executive Vice President and Chief Financial Officer
(Principal Financial and Accounting Officer)
Blackbaud, Inc.
EXHIBIT 32.1
CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED
PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
In connection with the Annual Report on Form 10-K of Blackbaud, Inc. (the “Company”) for the period ended
December 31, 2019 as filed with the Securities and Exchange Commission on or about the date hereof (the “Report”),
I, Michael P. Gianoni, President and Chief Executive Officer, hereby certify, pursuant to 18 U.S.C. 1350, as adopted
pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:
1. The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of
1934; and
2. The information contained in the Report fairly presents, in all material respects, the financial condition and
results of operations of the Company.
Date: February 20, 2020
By:
/s/ Michael P. Gianoni
Michael P. Gianoni
President and Chief Executive Officer
(Principal Executive Officer)
Blackbaud, Inc.
EXHIBIT 32.2
CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED
PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
In connection with the Annual Report on Form 10-K of Blackbaud, Inc. (the “Company”) for the period ended
December 31, 2019 as filed with the Securities and Exchange Commission on or about the date hereof (the “Report”),
I, Anthony W. Boor, Executive Vice President and Chief Financial Officer, hereby certify, pursuant to 18 U.S.C. 1350, as
adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:
1. The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of
1934; and
2. The information contained in the Report fairly presents, in all material respects, the financial condition and
results of operations of the Company.
Date: February 20, 2020
By:
/s/ Anthony W. Boor
Anthony W. Boor
Executive Vice President and Chief Financial Officer
(Principal Financial and Accounting Officer)
Blackbaud, Inc.
65 Fairchild Street
Charleston, South Carolina 29492
Phone: 800-443-9441
Fax: 843-216-6100
www.blackbaud.com