Carbonite Inc
Annual Report 2016

Plain-text annual report

CARBONITE INC FORM 10-K (Annual Report) Filed 03/16/17 for the Period Ending 12/31/16 Address TWO AVENUE DE LAFAYETTE BOSTON, MA 02111 6175871140 CIK 0001340127 Telephone Symbol CARB SIC Code Industry 7374 - Computer Processing and Data Preparation and Processing Services IT Services & Consulting Sector Technology Fiscal Year 12/31 http://www.edgar-online.com © Copyright 2017, EDGAR Online, Inc. All Rights Reserved. Distribution and use of this document restricted under EDGAR Online, Inc. Terms of Use. Table of Contents UNITED STATESSECURITIES AND EXCHANGE COMMISSIONWashington, D.C. 20549 FORM 10-K xANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934For the fiscal year ended December 31, 2016OR¨TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934For the transition period from to Commission file number: 001-35264 CARBONITE, INC.(Exact name of Registrant as specified in its charter) Delaware 33-1111329(State or other jurisdiction ofincorporation) (I.R.S. EmployerIdentification No.) Two Avenue de LafayetteBoston, Massachusetts 02111(Address of principal executive offices) (Zip Code)(617) 587-1100(Registrant’s telephone number, including area code)Securities registered pursuant to Section 12(b) of the Act:Title of each class Name of exchange on which registeredCommon Stock, par value $0.01 per share The NASDAQ Stock Market LLCSecurities registered pursuant to Section 12(g) of the Act:None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ¨ No xIndicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ¨ No xIndicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or forsuch shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No ¨Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuantto Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes x No ¨Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, indefinitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ¨Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large acceleratedfiler,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):Large accelerated filer ¨ Accelerated filer xNon-accelerated filer ¨ (Do not check if a smaller reporting company) Smaller reporting company ¨Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ¨ No xAs of June 30, 2016, the last business day of the registrant’s most recently completed second fiscal quarter, the aggregate market value of the voting stock held by non-affiliates of the registrantwas $221,917,851.As of February 28, 2017, there were 28,153,948 shares of the registrant’s common stock, par value $0.01 per share, outstanding. DOCUMENTS INCORPORATED BY REFERENCEPortions of the registrant’s definitive proxy statement for its 2017 Annual Meeting of Stockholders are incorporated by reference into Part III of this Annual Report on Form 10-K. Table of ContentsCARBONITE, INC.Table of Contents PagePART I. 1 Forward Looking Statements1Item 1.Business1Item 1A.Risk Factors6Item 1B.Unresolved Staff Comments25Item 2.Properties25Item 3.Legal Proceedings25Item 4.Mine Safety Disclosures25PART II. 28Item 5.Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities26Item 6.Selected Financial Data28Item 7.Management’s Discussion and Analysis of Financial Condition and Results of Operations30Item 7A.Quantitative and Qualitative Disclosures about Market Risk42Item 8.Financial Statements and Supplementary Data44Item 9.Changes in and Disagreements with Accountants on Accounting and Financial Disclosure76Item 9A.Controls and Procedures76Item 9B.Other Information78PART III 79Item 10.Directors, Executive Officers and Corporate Governance79Item 11.Executive Compensation79Item 12.Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters79Item 13.Certain Relationships and Related Transactions and Director Independence79Item 14.Principal Accountant Fees and Services79PART IV 80Item 15.Exhibits and Financial Statement Schedules80SIGNATURES81Table of ContentsPART ISPECIAL NOTE REGARDING FORWARD LOOKING STATEMENTSThis Annual Report on Form 10-K (this "Annual Report"), including the sections entitled “Business,” “Risk Factors,” and “Management’s Discussion andAnalysis of Financial Condition and Results of Operations,” includes forward-looking statements. The words “believe,” “may,” “will,” “estimate,” “continue,”“anticipate,” “intend,” “expect,” “predict,” “potential,” and similar expressions, as well as the negatives thereof, as they relate to us, our business, our management,and our industry, are intended to identify forward-looking statements. In light of risks and uncertainties discussed in this Annual Report, the forward-lookingevents and circumstances discussed in this Annual Report may not occur and actual results could differ materially from those anticipated or implied in the forward-looking statements. We have based these forward-looking statements on our current expectations and projections about future events and financial trends affectingthe financial condition of our business. Forward-looking statements should not be read as a guarantee of future performance or results, and will not necessarily beaccurate indications of the times at or by which such performance or results will be achieved. Forward-looking statements are based on information available at thetime those statements are made and/or management’s good faith belief as of that time with respect to future events, and are subject to risks and uncertainties thatcould cause actual performance or results to differ materially from those expressed in or suggested by the forward-looking statements. These risks include, but arenot limited to, those set forth under Item 1A of this Annual Report.Forward-looking statements speak only as of the date of this Annual Report. We may not actually achieve the plans, intentions, or expectations disclosed inour forward-looking statements, and you should not place undue reliance on our forward-looking statements. Actual results or events could differ materially fromthe plans, intentions, and expectations disclosed in the forward-looking statements we make. In addition, our forward-looking statements do not reflect thepotential impact of any future acquisitions, mergers, dispositions, joint ventures, or investments that we may make.You should read this Annual Report completely and with the understanding that our actual future results may be materially different from what we expect. Wedo not assume any obligation to update any forward-looking statements, whether as a result of new information, future events, or otherwise, except as required bylaw. If we update one or more forward-looking statements, no inference should be drawn that we will make additional updates with respect to those or otherforward-looking statements.ITEM 1.BUSINESSOverviewCarbonite, Inc. (together with its subsidiaries, "Carbonite", the "Company", "our", "we", or "us") provides data protection solutions including cloud, hybridand on-premise backup and restore, disaster recovery as a service ("DRaaS") and email archiving. Our solutions provide powerful features packaged in a cost-effective, simple and secure manner and are designed to address the specific needs of small and medium-sized businesses ("SMBs") and consumers.We were incorporated on February 10, 2005 as a Delaware corporation and our principal executive offices are located at Two Avenue de Lafayette, Boston,Massachusetts, 02111. We founded Carbonite on one simple idea: all computers need to be backed up, and in our always connected and highly mobile world, cloudbackup is the ideal approach.We derive the majority of our revenue from subscription fees and our consistently strong retention rates and scalable infrastructure help to support our growth.The remainder of our revenue is derived from software arrangements, which often contain multiple revenue elements, such as software licenses, hardware,professional services and post-contract customer support. For the year ended December 31, 2016, 2015 and 2014, we generated revenue of $207.0 million, $136.6million and $122.6 million, respectively. We continue to invest in customer acquisition because the market for our solutions is highly competitive and, as a result,our bookings have grown from $98.5 million in 2012 to $209.3 million in 2016. For a reconciliation of bookings to revenue for the last five years, see “SelectedConsolidated Financial and Other Data.”Industry TrendsTrends on several fronts are fueling growth opportunities for Carbonite.1Table of ContentsThe first trend is the continued growth of the data protection market fueled by the proliferation of data, which the industry analyst firm International DataCorporation ("IDC") says is expanding at a 40-50% compound annual growth rate ("CAGR"). 1IDC predicts the worldwide disk-based data protection and recovery ("DBDP") market will grow to $16.6 billion by 2020. 2 Included in the 2020 DBDPforecast are the $8.4 billion worldwide data protection and recovery software ("DP&R") market, in which IDC projects cloud-based solutions to grow at almostthree times the rate of on-premise solutions, at 12.1% and 4.3% CAGR respectively, 1 and the $4.1 billion purpose-built backup appliances ("PBBA") market.Together, DP&R and PBBA, Carbonite’s primary lines of business, represent 72% or $12 billion of the worldwide DBDP market.The second trend is threats to data. The number of cyberattacks known as “Ransomware” grew rapidly over the past 12 months. The FBI defines ransomwareas a type of malware installed on a computer or server that encrypts the files, making them inaccessible until a specified ransom is paid. 5 The FBI reported that ransomware “skyrocketed” in Q1 of 2016, costing businesses $209 million during the first three months of the year, compared to $24million in all of 2015. 3 The total cost for 2016 is expected to exceed $1 billion and this reflects only those incidents that are reported. 4 In order to avoid bad pressand reputational damage, many ransomware incidents are not reported.In September 2016, the FBI issued a public service announcement stressing the importance of regular data backups and verification of the integrity of thosebackups as a defense to ransomware, stating that “backups are critical in ransomware incidents,” and “backups may be the best way to recover your critical data.” 5We expect this trend to drive adoption of backup solutions as businesses and individuals look for solutions to protect their data to avoid falling prey to criminals.Finally, the industry analyst firm Gartner estimates the DRaaS market will nearly triple to $3.4 billion in 2019. 6 According to Gartner, mid-market driversfor DRaaS include improved affordability and functionality.We believe data growth and data threats will continue to drive the need for data protection and that our solutions position us well to capitalize on thisgrowth opportunity.___________________________1 IDC Market Forecast: Worldwide Data Protection and Recovery Software Forecast, 2016-2020. Nov 2016 - US418934152 IDC Market Forecast: Worldwide Disk-Based Data Protection and Recovery Forecast, 2016-2020. Feb 2017 - US422374163 How Ransomware Became a Billion-Dollar Nightmare for Businesses ( https://www.theatlantic.com/business/archive/2016/09/ransomware-us/498602/ )4 Cyber-extortion losses skyrocket, says FBI ( http://money.cnn.com/2016/04/15/technology/ransomware-cyber-security/ )5 Federal Bureau of Investigation Public Service Announcement I-091516-PSA, Ransomware Victims Urged to Report Infections to Federal Law Enforcement (https://www.ic3.gov/media/2016/160915.aspx )6 Gartner: Magic Quadrant for Disaster Recovery as a Service, 2016Our SolutionsWe believe that customers purchase our data protection solutions because they provide powerful features packaged in a cost-effective, simple and securemanner. We make it easy for customers to recover their files, applications or complete systems, and we provide secure anytime, anywhere data access as well ashigh quality customer support.We believe that our solutions provide the following benefits to our customers:Power : Enterprise-grade data protection and recovery capabilities. Simplicity : Intuitive user interfaces that make our solutions easy to use and maintain.Security : Proven, modern technology that provides peace of mind that our customers' data is safe. We encrypt all customer files before they are transmitted toour data centers, guarding against unauthorized access to stored files and ensuring a high level of data security. In addition, we employ state-of-the-art data centersecurity measures intended to prevent intrusions.Value : We provide comprehensive solutions at an affordable, predictable price, enabling customers to meet their data protection needs from a single vendor.2Table of ContentsOur Key Competitive Strengths We believe that our key competitive strengths include the following:Proprietary backup architecture . Our entire infrastructure is designed and optimized for data protection, which is a low transaction speed, high volume, writemostly application. We believe that our average storage costs per subscriber are lower than those realized by typical general purpose data center storage systems,providing us with lower cost of service and greater return on investment.Heterogeneous environment support. Our EVault solutions have been architected to use proprietary “agents” that run on a variety of operating platforms,including Windows, Linux, VMware, Oracle, IBM AIX and HP-UX, to ensure that medium-sized businesses can securely backup and restore all their importantdata.Brand awareness. We believe that we have among the highest brand awareness in the cloud backup market. We promote our brand through our multi-channelmarketing program, which includes a broad presence in radio, online display advertising, print advertising, paid and natural search, and an affiliate and resellernetwork.Distribution. Our sales network is designed to sell large volumes of our solutions to SMB customers. To penetrate the extensive and diverse population ofSMBs, we have invested in recruiting and onboarding a network of sales channel partners including distributors, value-added resellers and managed serviceproviders (“MSPs”). We believe the breadth and diversity of our channel partner relationships, coupled with our internal direct sales capabilities provide acompetitive advantage when reaching SMBs. Significant intellectual property portfolio. We have a significant intellectual property portfolio relating to our solutions, including 33 patents and 24 patentspending. CARBONITE is a registered trademark in the U.S. and in over 40 other countries, including countries in the European Union.Encryption and data security. We use sophisticated encryption technology to ensure the privacy of our customers’ stored files. We encrypt files using a securekey before the files leave the customers' computer and transmit the encrypted files over the internet to one of our secure data centers. Customers’ files remainencrypted on our servers to guard against unauthorized access. We employ outside security analysis firms, including anti-hacking specialists, to review and test ourdefenses and internal procedures. Comprehensive customer support. We believe that our customer support is more comprehensive than that offered by our primary competitors in the cloudbackup market and aids in our customer retention. Telephone, live chat, and email customer support are included in our subscription fee.Our OfferingsOur data protection offerings include cloud, hybrid and on-premise backup and restore, DRaaS and email archiving. Our suite of solutions includes:Backup and restore: For SMBs and consumers, we offer annual and multi-year cloud backup plans. All plans offer discounts for multi-year subscriptions. ForSMBs, we also offer backup and restore solutions for on-premise use under software license arrangements, which often contain multiple revenue elements, such assoftware licenses, hardware, professional services and post-contract customer support. Our SMB plans include:Carbonite Computer Backup: Automatically back up files directly to the cloud and include an unlimited number of devices for an annual flat fee based onthe amount of storage needed. Our Carbonite Office Core plan starts with 250GB of cloud storage with additional 100GB storage packs available.Carbonite Server Backup: Cloud and hybrid backup for physical and virtual servers with advanced management capabilities including scheduling,retention, bandwidth and compression settings, and detailed monitoring and reporting via a personalized server dashboard. Plans include:3Table of Contents•Carbonite Office Power - Includes all the features of Carbonite Office Core and protects one physical or virtual server. Server protectionincludes image backup with bare metal restore which simplifies system recovery. This plan includes 250GB of cloud storage withadditional 100GB storage packs available.•Carbonite Office Ultimate - Includes all the features of Carbonite Office Power and protects an unlimited number of physical or virtual servers.This plan includes 500GB of cloud storage with additional 100GB storage packs available. EVault Cloud Backup: Our EVault solutions provide scalable backup and restore capabilities to SMBs with complex and heterogeneous IT infrastructures.EVault backup includes plans that backup directly to cloud and hybrid backup services which include cloud-connected appliances delivered as a service.DRaaS: Our EVault Cloud Disaster Recovery Service is a cloud-based managed service that helps organizations quickly recover systems after a disaster byaccessing those systems remotely via a secure, virtual environment in our cloud.Email archiving: Our MailStore offerings are designed to meet the specific email archiving needs of SMBs in terms of performance, stability, functionalityand simplicity. Our three solutions include MailStore Server, MailStore Service Provider Edition and MailStore Home.Our Proprietary TechnologyAt the core of our offerings is proprietary technology that allows us to offer highly scalable data protection solutions to our end customers, and as a platformfor MSP partners to offer to their customers as a white-labeled offering. This technology is installed on protected systems, running in the customers' environment,and includes server software, web-based monitoring, control, and account management tools. We believe that simple, centralized, web-based control of oursolutions improves the user experience both for end-users and for our partners.We invest heavily in the development of our technologies. In 2016, 2015 and 2014, we spent $33.3 million, $28.1 million and $24.1 million, respectively, onresearch and development. Our proprietary technologies are fundamental to our value proposition as they enable us to deliver solutions that are scalable, reliableand cost effective.Marketing and SalesOur marketing and sales efforts are focused on three primary goals: acquiring customers at a low cost, retaining existing customers, and building brandawareness. Our advertising reinforces our brand by emphasizing ease of use, affordability, security and reliability. We use radio advertising, online displayadvertising, print advertising, paid search, direct marketing, and affiliate and reseller marketing. Our public relations efforts include engaging the traditional press,new media, industry influencers and social networks. Our sales model is designed to sell large volumes of our solutions to SMBs globally, both directly andthrough our indirect network of partners which includes distributors, value-added resellers, and managed service providers.Marketing. Our customers come from the following primary sources: SMBs who buy our solutions directly from our website, our inside sales team, or fromour network of partners, and consumers who sign up for Carbonite backup solutions on our website in response to our direct marketing campaigns. We support oursales network with a marketing approach that leverages our established brand to drive market awareness and demand generation among the broad population ofSMBs and consumers. Our marketing efforts are designed to attract prospective customers and enroll them as paying customers, either through immediate sale, freetrials or communication of the benefits of our solutions and development of ongoing relationships.Channel distribution. To further penetrate the extensive and diverse population of SMBs, we have and will continue to invest in our network of sales channelpartners. Our network of sales channel partners includes distributors, value-added resellers and retailers and is designed to sell large volumes of our relatively low-priced solutions to SMB customers.Retention. Our retention efforts are focused on establishing and maintaining long-term relationships with our customers by delivering a compelling customerexperience and superior value, communicating regularly with customers through email, on-site messaging, and other media, and creating positive interactions withour customer support team. We monitor developing trends in subscription durations, renewals, and customer satisfaction to maximize our customer retention. Weoffer incentives to customers to purchase multi-year subscriptions, which we believe helps to increase our retention. As of December 31, 2016, 2015 and 2014,24%, 27% and 25%, respectively, of our total subscription bookings were for multi-year contracts.4Table of ContentsIntellectual PropertyWe believe the strength of our brand and the functionality of our software help differentiate us from our competitors. Our success therefore depends on ourability to protect our technologies and intellectual property, which allows us to move and store vast amounts of customer data. To protect our intellectual property,we rely on a combination of trademark, patent, copyright, and trade secret laws, as well as confidentiality procedures and contractual restrictions. Carbonite, theCarbonite Logo, ZAMANDA, MAILSTORE and EVAULT, as well as other marks, are registered trademarks of Carbonite, Inc. in numerous countries throughoutthe world. The Carbonite trademark is subject to registrations covering over 40 countries. Carbonite also has additional registrations and/or pending applicationsfor additional marks in the U.S. and/or other countries, including but not limited to “Carbonite The Better Backup Plan”, “Back it up. Get it back”, “Because YourLife is On Your Computer” Logo, "Carbonite" and the Green Dot Logo, Carbonite Lock Logo, the Z logo and Chinese character representations for Carbonite. Inaddition, we have 33 issued patents, expiring at various times between 2021 and 2031, and 24 pending patent applications in the U.S. and internationally that coverboth our technical infrastructure and our key usability and design concepts.CompetitionOur market is rapidly evolving due to technological advances that are driving changes in the way SMBs operate. Over the past few years, competition hasintensified, and we expect this to continue with market consolidation, the introduction of new technologies, and introduction of new market entrants. We competeagainst many companies across the data protection, disaster recovery and storage industries, ranging from those who provide a wide array of IT services, to thosewho provide only a specific business continuity product, to distributors and resellers. We expect many of our actual and potential competitors and solutions tochange as we expand further into the SMB market and as the markets we compete in continue to evolve.We believe key factors to successfully compete in any of our markets include ease of installation and use, value, cloud storage, data security, reliability, andbrand reputation. We believe that Carbonite competes favorably with respect to each of the key factors by providing powerful, yet simple solutions. Our offeringsare easy-to-use, affordable, secure, include a variety of storage capacity options, and enable anytime, anywhere access to files.EmployeesAs of December 31, 2016, we had 820 full-time and 20 part-time employees. Of our full-time employees, 330 were in operations and support, 193 were insales and marketing, 153 were in research and development, and 144 were in general and administrative functions. None of our employees are covered bycollective bargaining agreements.Subsequent EventsCredit Facility AmendmentOn January 30, 2017, we entered into a fourth amendment to the Credit Facility (as defined within Note 15 - Revolving Credit Facility ) with Silicon ValleyBank (the "2017 Amendment"), which increased the Credit Facility in the amount of $15.0 million to a total credit limit of $40.0 million. The 2017 Amendmentalso included certain changes to the definitions and calculations of financial covenants. On January 31, 2017, $39.2 million was drawn from the Credit Facility, andwas used to partially fund the acquisition of Double-Take Software, Inc. (“Double-Take”).AcquisitionOn January 31, 2017, we entered into a Stock Purchase Agreement (the “Agreement”) with Vero Parent, Inc. (“Vero Parent”), the sole stockholder of Double-Take, and Vision Solutions, Inc., a wholly-owned subsidiary of Vero Parent, pursuant to which, simultaneously with the execution of the Agreement, we acquiredall of the outstanding capital stock of Double-Take for a purchase price of $65,250,000, which was paid $59,750,000 in cash and $5,500,000 by the delivery of332,326 shares of the Company’s common stock. Of the $59.8 million of cash consideration, $39.2 million was drawn from our credit facility with Silicon ValleyBank.We are in the process of gathering information to complete our preliminary valuation of certain assets and liabilities acquired as part of the transaction tocomplete acquisition accounting.5Table of ContentsAvailable InformationWe file reports with the Securities and Exchange Commission (SEC), including annual reports on Form 10-K, quarterly reports on Form 10-Q, current reportson Form 8-K, and other filings required by the SEC. We make available on our website (www.carbonite.com) our annual reports on Form 10-K, quarterly reportson Form 10-Q, current reports on Form 8-K, and all amendments to those reports as soon as reasonably practicable after such material is electronically filed with orfurnished to the SEC. These materials are available free of charge on or through our website via the Investor Relations page at www.carbonite.com. References toour website address in this report are intended to be inactive textual references only, and none of the information contained on our website is part of this AnnualReport or incorporated in this Annual Report by reference.The public may read and copy any materials that we file with the SEC at the SEC’s Public Reference Room at 100 F Street, NE, Washington, DC 20549. Thepublic may obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. The SEC maintains an internet site(www.sec.gov) that contains reports, proxy and information statements, and other information regarding issuers that file electronically with the SEC.ITEM 1A.RISK FACTORSAn investment in our common stock involves a high degree of risk. You should carefully consider the risks described below and the other information in thisAnnual Report before making an investment decision. Our business, prospects, financial condition, or operating results could be harmed by any of these risks, aswell as other risks not currently known to us or that we currently consider immaterial. The trading price of our common stock could decline due to any of theserisks, and, as a result, you may lose all or part of your investment.Risks Related to Our BusinessWe have experienced periods of losses and negative cash flow since our inception, and we may not be able to sustain profitability or positive cash flow in thefuture.We experienced net losses of $9.4 million for 2014, $21.6 million for 2015, and $4.1 million for 2016 and we have an accumulated deficit of approximately$165.0 million as of December 31, 2016. While we have experienced revenue growth over these same periods, we may not be able to achieve profitability in thefuture or on a consistent basis. In an effort to increase and service our customer base, we expect to continue making significant expenditures to develop and expandour business, including for customer acquisition, advertising, technology infrastructure, storage capacity, product development, and international expansion. Wealso expect that our results may fluctuate due to a variety of factors described elsewhere in this Annual Report, including the timing and amount of our advertisingexpenditures, the timing and amount of expenditures related to the development of technologies and solutions, and to defend intellectual property infringement andother claims. We may also incur increased losses and negative cash flow in the future for a variety of reasons, and we may encounter unforeseen expenses,difficulties, complications, delays, and other unknown events.The market for cloud solutions is competitive, and if we do not compete effectively, our operating results could be harmed.We compete with cloud backup providers and providers of traditional hardware-based backup systems. Many of our actual and potential competitors benefitfrom competitive advantages over us, such as greater name recognition, longer operating histories, more varied services, and larger marketing budgets, as well asgreater financial, technical, and other resources. In addition, many of our competitors have established marketing relationships and major distribution agreementswith computer manufacturers, internet service providers, and resellers, giving them access to larger customer bases. Some of our competitors may makeacquisitions or enter into strategic relationships to offer a more comprehensive service than we do. These combinations may make it more difficult for us tocompete effectively. We expect these trends to continue as competitors attempt to strengthen or maintain their market positions.Demand for our cloud and hybrid backup solutions is sensitive to price. Many factors, including our customer acquisition, advertising and technology costs,and our current and future competitors’ pricing and marketing strategies, can significantly affect our pricing strategies. Certain of our competitors offer, or may inthe future offer, lower-priced or free solutions or services that compete with our solutions. Similarly, certain competitors may use internet-based marketingstrategies that enable them to acquire customers at a lower cost than us. There can be no assurance that we will not be forced to engage in price-6Table of Contentscutting initiatives, or to increase our advertising and other expenses to attract and retain customers in response to competitive pressures, either of which could havea material adverse effect on our revenue and operating results.Over the long term, we intend to invest in research and development activities, and these investments may achieve delayed, or lower than expected benefits,which could harm our operating results.While we intend to focus on managing our costs and expenses, over the long term, we also intend to invest in research and development activities as we focuson organic growth through internal innovation. We are likely to recognize the costs associated with these investments earlier than some of the anticipated benefits,and the return on these investments may be lower, or may develop more slowly, than we expect. If we do not achieve the benefits anticipated from theseinvestments, or if the achievement of these benefits is delayed, our operating results may be adversely affected.We have in the past incurred, and will continue to incur, significant research and development expenses as we strive to remain competitive. New productdevelopment and market introduction involves a significant commitment of time and resources and is subject to a number of risks and challenges including:•the difficulty in forecasting customer preferences or demand accurately;•the inability to expand solution capacity to meet demand for new solutions;•the inability to successfully manage the transition from older solutions;•the impact of customers’ demand for new solutions, thereby causing a decline in sales of existing solutions and an excessive, obsolete supply ofinventory;•delays in initial shipments of new solutions;•adapting to emerging and evolving industry standards and to technological developments by our competitors and customers;•entering into new or unproven markets with which we have limited experience•the response of competitors to the introductions of new solutions; and•the desire by customers to evaluate new solutions for extended periods of time.Our failure to introduce new or enhanced solutions on a timely basis, keep pace with rapid industry, technological or market changes or effectively manage thetransitions to new solutions or new technologies could have a material adverse effect on our business, results of operations and financial condition.We may not be able to respond to rapid technological changes with new solutions, which could have a material adverse effect on our operating results.The market in which we compete is characterized by rapid technological change and frequent new solution and service introductions. Our ability to attract newcustomers and increase revenue from existing customers will depend in large part on our ability to enhance and improve our existing solutions, introduce newfeatures and solutions, and sell into new markets. We are in the process of addressing the challenges of dynamic and accelerating market trends, such as thechanging PC market, the adoption of mobile devices, the increase in the use of virtualized environments and architectural shifts in the provision of security andstorage solutions, all of which has made it more difficult for us to compete effectively and requires us to improve our solutions and service offerings. Customersmay require features and capabilities that our current solutions do not have. Our failure to develop solutions that satisfy customer preferences in a timely and cost-effective manner may harm our ability to renew our subscriptions with existing customers and to create or increase demand for our solutions, and may adverselyimpact our operating results. Additionally, the process of developing new technology is complex and uncertain, and if we fail to accurately predict customers’ changing needs and emergingtechnological trends or if we fail to achieve the benefits expected from our investments, our business could be harmed. We believe that we must continue todedicate a significant amount of resources to our research and development efforts to maintain our competitive position and we must commit significant resourcesto7Table of Contentsdeveloping new solutions before knowing whether our investments will result in solutions the market will accept. Our new solutions or solution enhancementscould fail to attain sufficient market acceptance for many reasons, including:•delays in releasing our new solutions or enhancements to the market;•failure to accurately predict market demand or customer demands;•inability to protect against new types of attacks or techniques used by hackers;•defects, errors or failures in their design or performance;•negative publicity about their performance or effectiveness;•introduction or anticipated introduction of competing solutions by our competitors;•poor business conditions for our customers, causing them to delay IT purchases;•the perceived value of our solutions or enhancements relative to their cost;•easing of regulatory requirements around security or storage; and•reluctance of customers to purchase solutions incorporating open source software.The introduction of new services by competitors or the development of entirely new technologies to replace existing offerings could make our solutionsobsolete or adversely affect our business and operating results. In addition, any new markets or countries into which we attempt to sell our solutions may not bereceptive. We may experience difficulties with software development, design, or marketing that could delay or prevent our development, introduction, orimplementation of new solutions and enhancements. We have in the past experienced delays in the planned release dates of new features and upgrades, and havediscovered defects in new solutions after their introduction. There can be no assurance that new solutions or upgrades will be released according to schedule, orthat when released they will not contain defects. Either of these situations could result in adverse publicity, loss of revenue, delay in market acceptance, or claimsby customers brought against us, all of which could have a material adverse effect on our reputation, business, operating results, and financial condition. Moreover,upgrades and enhancements to our solutions may require substantial investment and we have no assurance that such investments will be successful.A decline in demand for our solutions or for cloud solutions in general could cause our revenue to decline.We derive, and expect to continue to derive, substantially all of our revenue from the sale of data protection solutions including our backup and restore,DRaaS and email archiving offerings. Our introduction of "hybrid" solutions (cloud and on-premise) provides a broader offering for customers who may not wantcloud only solutions, but the market for cloud solutions remains dynamic and subject to rapidly changing customer demands and trends in preferences. Some of thepotential factors that could affect interest in and demand for cloud solutions include:•awareness of our brand and the cloud and hybrid backup solutions category generally;•the appeal and reliability of our solutions;•the price, performance, features, and availability of competing solutions and services;•public concern regarding privacy and data security;•our ability to maintain high levels of customer satisfaction; and•the rate of growth in cloud solutions generally.In addition, substantially all of our revenue is currently derived from customers in the U.S. Consequently, a decrease of interest in and demand for cloudbackup solutions in the U.S. could have a disproportionately greater impact on us than if our geographic mix of revenue was less concentrated.8Table of ContentsIf we are unable to attract new customers to our solutions on a cost-effective basis, our revenue and operating results would be adversely affected.We generate the majority of our revenue from the sale of subscriptions to our solutions. In order to grow, we must continue to attract a large number ofcustomers, many of whom may have not previously used cloud backup solutions. We use and periodically adjust a diverse mix of advertising and marketingprograms to promote our solutions. Significant increases in the pricing of one or more of our advertising channels would increase our advertising costs or cause usto choose less expensive and perhaps less effective channels. As we add to or change the mix of our advertising and marketing strategies, we may expand intochannels with significantly higher costs than our current programs, which could adversely affect our operating results. We may incur advertising and marketingexpenses significantly in advance of the time we anticipate recognizing any revenue generated by such expenses, and we may only at a later date, or never,experience an increase in revenue or brand awareness as a result of such expenditures. Additionally, because we recognize revenue from customers over the termsof their subscriptions, a large portion of our revenue for each quarter reflects deferred revenue from subscriptions entered into during previous quarters, anddownturns or upturns in subscription sales or renewals may not be reflected in our operating results until later periods. We have made in the past, and may make inthe future, significant investments to test new advertising, and there can be no assurance that any such investments will lead to the cost-effective acquisition ofadditional customers. If we are unable to maintain effective advertising programs, our ability to attract new customers could be adversely affected, our advertisingand marketing expenses could increase substantially, and our operating results may suffer.A portion of our potential customers locate our website through search engines, such as Google, Bing, and Yahoo!. Our ability to maintain the number ofvisitors directed to our website is not entirely within our control. If search engine companies modify their search algorithms in a manner that reduces theprominence of our listing, or if our competitors’ search engine optimization efforts are more successful than ours, fewer potential customers may click through toour website. In addition, the cost of purchased listings has increased in the past and may increase in the future. A decrease in website traffic or an increase in searchcosts could adversely affect our customer acquisition efforts and our operating results.A significant portion of our customers first try our solutions through free trials. We seek to convert these free trial users to paying customers of our solutions.If our rate of conversion suffers for any reason, our revenue may decline and our business may suffer.If we are unable to retain our existing customers, our business, financial condition and operating results would be adversely affected.If our efforts to satisfy our existing customers are not successful, we may not be able to retain them, and as a result, our revenue and ability to grow would beadversely affected. We may not be able to accurately predict future trends in customer renewals. Customers choose not to renew their subscriptions for manyreasons, including if customer service issues are not satisfactorily resolved, a desire to reduce discretionary spending, or a perception that they do not use theservice sufficiently, that the solution is a poor value, or that competitive services provide a better value or experience. If our retention rate decreases, we may needto increase the rate at which we add new customers in order to maintain and grow our revenue, which may require us to incur significantly higher advertising andmarketing expenses than we currently anticipate, or our revenue may decline. A significant decrease in our retention rate would therefore have an adverse effect onour business, financial condition, and operating results.Our relationships with our partners and distributors may be terminated or may not continue to be beneficial in generating new customers, which couldadversely affect our ability to increase our customer base.We maintain a network of active partners and distributors, which refer customers to us through links on their websites or outbound promotion to theircustomers. The number of customers that we are able to add through these relationships is dependent on the marketing efforts of our partners and distributors, overwhich we have little control. If we are unable to maintain our relationships, or renew contracts on favorable terms, with existing partners and distributors orestablish new contractual relationships with potential partners and distributors, we may experience delays and increased costs in adding customers, which couldhave a material adverse effect on us.If we are unable to expand our base of small and medium business customers, our future growth and operating results could be adversely affected.We have committed and continue to commit substantial resources to the expansion and increased marketing of our small and medium business solutions. If weare unable to market and sell our solutions to small and medium businesses with competitive pricing and in a cost-effective manner, our ability to grow our revenueand achieve profitability may be harmed.9Table of ContentsWe believe that it is more difficult and expensive to attract and retain small and medium business customers than individual consumers, because small and mediumbusinesses:•may require more expensive, targeted sales campaigns;•may have different or much more complex needs than those of individual consumers, such as archiving, version control, enhanced security requirements,and other forms of encryption and authentication, which our solutions may not adequately address; and•may cease operations due to the sale or failure of their business.In addition, small and medium businesses frequently have limited budgets and are more likely to be significantly affected by economic downturns than larger,more established companies. As a result, they may choose to spend funds on items other than our solutions, particularly during difficult economic times. If we areunsuccessful in meeting the needs of potential small and medium business customers, it could adversely affect our future growth and operating results.If we are unable to sustain market recognition of and loyalty to our brand, or if our reputation were to be harmed, we could lose customers or fail to increasethe number of our customers, which could harm our business, financial condition and operating results.Given our small and medium business and individual consumer market focus, maintaining and enhancing the Carbonite brand is critical to our success. Webelieve that the importance of brand recognition and loyalty will increase in light of increasing competition in our markets. We plan to continue investingsubstantial resources to promote our brand, both domestically and internationally, but there is no guarantee that our brand development strategies will enhance therecognition of our brand. Some of our existing and potential competitors have well-established brands with greater recognition than we have. If our efforts topromote and maintain our brand are not successful, our operating results and our ability to attract and retain customers may be adversely affected. In addition, evenif our brand recognition and loyalty increases, this may not result in increased use of our solutions or higher revenue.Our solutions, as well as those of our competitors, are regularly reviewed in computer and business publications. Negative reviews, or reviews in which ourcompetitors’ solutions and services are rated more highly than our solutions, could negatively affect our brand and reputation. From time-to-time, our customersexpress dissatisfaction with our solutions, including, among other things, dissatisfaction with our customer support, our billing policies, and the way our solutionsoperate. If we do not handle customer complaints effectively, our brand and reputation may suffer, we may lose our customers’ confidence, and they may choosenot to renew their subscriptions. In addition, many of our customers participate in online blogs about computers and internet services, including our solutions, andour success depends in part on our ability to generate positive customer feedback through such online channels where consumers seek and share information. Ifactions that we take or changes that we make to our solutions upset these customers, their blogging could negatively affect our brand and reputation. Complaints ornegative publicity about our solutions or billing practices could adversely impact our ability to attract and retain customers and our business, financial condition,and operating results.The termination of our relationship with any major credit card company would have a severe, negative impact on our ability to collect revenue from customers.Increases in credit card processing fees would increase our operating expenses and adversely affect our operating results.The majority of our customers purchase our solutions online with credit cards, and our business depends upon our ability to offer credit card payment options.The termination of our ability to process payments on any major credit card would significantly impair our ability to operate our business and significantly increaseour administrative costs related to customer payment processing. If we fail to maintain our compliance with the applicable data protection and documentationstandards adopted by the major credit card issuers, these issuers could terminate their agreements with us, and we could lose our ability to offer our customers acredit card payment option. If these issuers increase their credit card processing fees because we experience excessive chargebacks or refunds or for other reasons,it could adversely affect our business and operating results.Any significant disruption in service on our websites, in our computer systems, or caused by our third party storage and system providers could damage ourreputation and result in a loss of customers, which would harm our business, financial condition, and operating results.Our brand, reputation, and ability to attract, retain and serve our customers are dependent upon the reliable performance of our websites, networkinfrastructure and payment systems, and our customers’ ability to readily access their stored files. We10Table of Contentshave experienced interruptions in these systems in the past, including server failures that temporarily slowed down our websites’ performance and our customers’ability to access their stored files, or made our websites and infrastructure inaccessible, and we may experience interruptions in the future.In addition, while we operate and maintain elements of our websites and network infrastructure, some elements of this complex system are operated by thirdparties that we do not control and that would require significant time to replace. We expect this dependence on third parties to increase. In particular, we utilizeAmazon Web Services and Google Cloud Storage to provide computing and storage capacity pursuant to agreements that continue until terminated upon writtennotice by either party. All of these third-party systems are located in data center facilities operated by third parties. Our data center leases expire at various times in2017 and 2021 with rights of extension. If we are unable to renew these agreements on commercially reasonable terms, we may be required to transfer that portionof our computing and storage capacity to new data center facilities, and we may incur significant costs and possible service interruption in connection with doingso. We also rely upon third party colocation providers to host our main servers. If these providers are unable to handle current or higher volumes of use, experienceany interruption in operations or cease operations for any reason or if we are unable to agree on satisfactory terms for continued hosting relationships, we would beforced to enter into a relationship with other service providers or assume hosting responsibilities ourselves. If we are forced to switch data center facilities, we maynot be successful in finding an alternative service provider on acceptable terms or in hosting the computer servers ourselves. We may also be limited in ourremedies against these providers in the event of a failure of service.Interruptions in our own systems, the third-party systems and facilities on which we rely, or the use of our data center facilities, whether due to systemfailures, computer viruses, physical or electronic break-ins, damage or interruption from human error, power losses, natural disasters or terrorist attacks, hardwarefailures, systems failures, telecommunications failures or other factors, could affect the security or availability of our websites and infrastructure, prevent us frombeing able to continuously back up our customers’ data or our customers from accessing their stored data, and may damage our customers’ stored files. Anyfinancial difficulties, such as bankruptcy, faced by our third-party data center operators, our third-party colocation providers or any of the service providers withwhom we or they contract may have negative effects on our business, the nature and extent of which are difficult to predict. Moreover, if our third-party data centerproviders or our third-party colocation providers are unable to keep up with our growing needs for capacity, this could have an adverse effect on our business.Interruptions in our services might reduce our revenue, cause us to issue credits or refunds to customers, subject us to potential liability, or harm our renewal rates.In addition, prolonged delays or unforeseen difficulties in connection with adding storage capacity or upgrading our network architecture when required maycause our service quality to suffer. Problems with the reliability or security of our systems could harm our reputation. Damage to our reputation and the cost ofremedying these problems could negatively affect our business, financial condition, and operating results.Our proprietary systems provide redundancy at the disk level, and geospatially for vault based storage, to protect copies of stored customer files. We rely onthe fact that our customers maintain the primary instance of their files. We only offer higher redundancy backup sites for our vault based solutions. As such, a totalfailure of our systems, or the failure of any of our systems, could result in the loss of or a temporary inability to back up our customers’ data and result in ourcustomers being unable to access their stored files. If one of our data centers fails at the same time that our customers’ computers fail, we would be unable toprovide stored copies of their data. If this were to occur, our reputation could be compromised and we could be subject to liability to the customers that wereaffected.Our ability to provide services to our customers depends on our customers’ continued high-speed access to the internet and the continued reliability of theinternet infrastructure.Our business depends on our customers’ continued high-speed access to the internet, as well as the continued maintenance and development of the internetinfrastructure. The future delivery of our solutions will depend on third-party internet service providers to expand high-speed internet access, to maintain a reliablenetwork with the necessary speed, data capacity and security, and to develop complementary solutions and services, including high-speed modems, for providingreliable and timely internet access and services. All of these factors are out of our control. To the extent that the internet continues to experience an increasednumber of users, frequency of use, or bandwidth requirements, the internet may become congested and be unable to support the demands placed on it, and itsperformance or reliability may decline. Any internet outages or delays could adversely affect our ability to provide services to our customers.If the security of our customers’ confidential information stored in our systems is breached or their stored files are otherwise subjected to unauthorized access,our reputation and business may be harmed, and we may be exposed to liability.11Table of ContentsOur customers rely on our solutions to store digital copies of their files, including financial records, business information, photos, and other personallymeaningful content. We also store credit card information and other personal information about our customers. An actual or perceived breach of our networksecurity and systems or other events that cause the loss or public disclosure of, or access by third parties to, our customers’ stored files could have serious negativeconsequences for our business, including possible fines, penalties and damages, reduced demand for our solutions, an unwillingness of customers to provide uswith their credit card or payment information, an unwillingness of our customers to use our solutions, harm to our reputation and brand, loss of our ability to acceptand process customer credit card orders, and time-consuming and expensive litigation. If this occurs, our business and operating results could be adverselyaffected. Third parties may be able to circumvent our security by deploying viruses, worms, and other malicious software programs that are designed to attack orattempt to infiltrate our systems and networks and we may not immediately discover these attacks or attempted infiltrations. Further, outside parties may attempt tofraudulently induce our employees, consultants, or affiliates to disclose sensitive information in order to gain access to our information or our customers’information. The techniques used to obtain unauthorized access, disable or degrade service, or sabotage systems change frequently, often are not recognized untillaunched against a target, and may originate from less regulated or remote areas around the world. As a result, we may be unable to proactively address thesetechniques or to implement adequate preventative or reactionary measures. In addition, employee or consultant error, malfeasance, or other errors in the storage,use, or transmission of personal information could result in a breach of customer or employee privacy. We maintain insurance coverage to mitigate the potentialfinancial impact of these risks; however, our insurance may not cover all such events or may be insufficient to compensate us for the potentially significant losses,including the potential damage to the future growth of our business, that may result from the breach of customer or employee privacy.Many states have enacted laws requiring companies to notify consumers of data security breaches involving their personal data. These mandatory disclosuresregarding a security breach often lead to widespread negative publicity, which may cause our customers to lose confidence in the effectiveness of our data securitymeasures. Any security breach, whether successful or not, would harm our reputation and could cause the loss of customers. Similarly, if a well-publicized breachof data security at any other cloud backup service provider or other major consumer website were to occur, there could be a general public loss of confidence in theuse of the internet for cloud backup services or commercial transactions generally. Any of these events could have material adverse effects on our business,financial condition, and operating results.We are subject to governmental regulation and other legal obligations related to privacy, and our actual or perceived failure to comply with such obligationscould harm our business.We receive, store, and process personal information and other customer data. Personal privacy has become a significant issue in the United States and in manyother countries where we offer our solutions. The regulatory framework for privacy issues worldwide is currently complex and evolving, and it is likely to remainuncertain for the foreseeable future. There are numerous federal, state, local, and foreign laws regarding privacy and the storing, sharing, use, processing,disclosure and protection of personal information and other customer data, the scope of which are changing, subject to differing interpretations, and may beinconsistent among countries or conflict with other rules. We generally seek to comply with industry standards and are subject to the terms of our privacy policiesand privacy-related obligations to third parties. We strive to comply with all applicable laws, policies, legal obligations, and industry codes of conduct relating toprivacy and data protection to the extent possible. However, it is possible that these obligations may be interpreted and applied in a manner that is inconsistent fromone jurisdiction to another and may conflict with other rules or our practices. Any failure or perceived failure by us to comply with our privacy policies, ourprivacy-related obligations to customers or other third parties, our privacy-related legal obligations, or any compromise of security that results in the unauthorizedrelease or transfer of personally identifiable information or other customer data, may result in governmental enforcement actions, litigation, or public statementsagainst us by consumer advocacy groups or others and could cause our customers to lose trust in us, which could have an adverse effect on our reputation andbusiness. Our customers may also accidentally disclose their passwords or store them on a mobile device that is lost or stolen, creating the perception that oursystems are not secure against third-party access. Additionally, if third parties that we work with, such as vendors or developers, violate applicable laws or ourpolicies, such violations may also put our customers’ information at risk and could in turn have an adverse effect on our business. Any significant change toapplicable laws, regulations, or industry practices regarding the use or disclosure of our customers’ data, or regarding the manner in which the express or impliedconsent of customers for the use and disclosure of such data is obtained, could require us to modify our solutions and features, possibly in a material manner, andmay limit our ability to develop new services and features that make use of the data that our customers voluntarily share with us.Our solutions are used by customers in the health care industry and we must comply with numerous federal and state laws related to patient privacy inconnection with providing our solutions to these customers.Our solutions are used by customers in the health care industry and we must comply with numerous federal and state laws related to patient privacy inconnection with providing our solutions to these customers. In particular, the Health Insurance12Table of ContentsPortability and Accountability Act of 1996, or HIPAA, and the Health Information Technology for Economic and Clinical Health Act, or HITECH, include privacystandards that protect individual privacy by limiting the uses and disclosures of individually identifiable health information and implementing data securitystandards. Because our solutions may backup individually identifiable health information for our customers, our customers are mandated by HIPAA to enter intowritten agreements with us known as business associate agreements that require us to safeguard individually identifiable health information. Business associateagreements typically include:•a description of our permitted uses of individually identifiable health information;•a covenant not to disclose that information except as permitted under the agreement and to make our subcontractors, if any, subject to the samerestrictions;•assurances that appropriate administrative, physical, and technical safeguards are in place to prevent misuse of that information;•an obligation to report to our customers any use or disclosure of that information other than as provided for in the agreement;•a prohibition against our use or disclosure of that information if a similar use or disclosure by our customers would violate the HIPAA standards;•the ability of our customers to terminate their subscription to our solution if we breach a material term of the business associate agreement and are unableto cure the breach;•the requirement to return or destroy all individually identifiable health information at the end of the customer’s subscription; and•access by the Department of Health and Human Services to our internal practices, books, and records to validate that we are safeguarding individuallyidentifiable health information.We may not be able to adequately address the business risks created by HIPAA or HITECH implementation or comply with our obligations under our businessassociate agreements. Furthermore, we are unable to predict what changes to HIPAA, HITECH or other laws or regulations might be made in the future or howthose changes could affect our business or the costs of compliance. Failure by us to comply with any of the federal and state standards regarding patient privacymay subject us to penalties, including civil monetary penalties and, in some circumstances, criminal penalties, which could have an adverse effect on our business,financial condition, and operating results.Our solutions operate in a wide variety of environments, systems, applications and configurations, which could result in errors or solution failures.Because we offer solutions that solve a complex business need, undetected errors, failures, or bugs may occur, especially when solutions are first introduced orwhen new versions are released. Our solutions are often installed and used in large-scale computing environments with different operating systems, systemmanagement software, and equipment and networking configurations, which may cause errors or failures in our solutions or may expose undetected errors, failures,or bugs in our solutions. Our customers’ computing environments are often characterized by a wide variety of standard and non-standard configurations that makepre-release testing for programming or compatibility errors very difficult and time-consuming. In addition, despite testing by us and others, errors, failures, or bugsmay not be found in new solutions or releases until after distribution. In the past, we have discovered software errors, failures, and bugs in certain of our solutionofferings after their introduction and, in some cases, have experienced delayed or lost revenues as a result of these errors.Errors, failures, or bugs in solutions released by us could result in negative publicity, damage to our brand, returns, loss of or delay in market acceptance ofour solutions, loss of competitive position, or claims by customers or others. Many of our end-user customers use our solutions in applications that are critical totheir businesses and may have a greater sensitivity to defects in our solutions than to defects in other, less critical, software solutions. In addition, if an actual orperceived breach of information integrity or availability occurs in one of our end-user customer’s systems, regardless of whether the breach is attributable to oursolutions, the market perception of the effectiveness of our solutions could be harmed. Alleviating any of these problems could require significant expenditures ofour capital and other resources and could cause interruptions, delays, or cessation of our solution licensing, which could cause us to lose existing or potentialcustomers and could adversely affect our operating results.13Table of ContentsOur operating results have fluctuated in the past and may continue to do so in the future. As a result, we may fail to meet or exceed the expectations ofsecurities analysts or investors, which could cause our stock price to decline.Our quarterly and annual operating results may fluctuate as a result of a variety of factors, many of which are outside of our control. If our quarterly or annualoperating results or guidance fall below the expectations of securities analysts or investors, the price of our common stock could decline substantially. Thefollowing factors, among others, could cause fluctuations in our quarterly or annual operating results or guidance:•our ability to attract new customers and retain existing customers;•our ability to accurately forecast revenue and appropriately plan our expenses;•our ability to introduce new solutions;•the actions of our competitors, including pricing changes or the introduction of new solutions;•our ability to effectively manage our growth;•the mix of annual and multi-year subscriptions at any given time;•seasonal variations or other cyclicality in the demand for our solutions, including the purchasing and budgeting cycles of our small and medium businesscustomers;•the timing and cost of advertising and marketing efforts;•the timing and cost of developing or acquiring technologies, services, or businesses;•the timing, operating cost, and capital expenditures related to the operation, maintenance, and expansion of our business;•service outages or security breaches and any related impact on our reputation;•our ability to successfully manage any future acquisitions of businesses, solutions, or technologies;•the impact of worldwide economic, industry, and market conditions and those conditions specific to internet usage and online businesses;•costs associated with defending intellectual property infringement and other claims; and•changes in government regulation affecting our business.We believe that our quarterly and annual operating results may vary significantly in the future and that period-to-period comparisons of our operating resultsmay not be meaningful. You should not rely on the results of one period as an indication of future performance.If we fail to maintain proper and effective internal controls, our ability to produce accurate and timely financial statements could be impaired, which couldharm our operating results, our ability to operate our business, and our investors views of us.Ensuring that we have adequate internal financial and accounting controls and procedures in place so that we can produce accurate financial statements on atimely basis is a costly and time-consuming effort that needs to be evaluated frequently. As part of our process of documenting and testing our internal control overfinancial reporting, we may identify areas for further attention and improvement. Implementing any appropriate changes to our internal controls may distract ourofficers and employees, entail substantial costs to modify our existing processes, and take significant time to complete. These changes may not, however, beeffective in maintaining the adequacy of our internal controls, and any failure to maintain that adequacy, or consequent inability to produce accurate financialstatements on a timely basis, could increase our operating costs and harm our business. In addition, investors' perceptions that our internal controls are inadequateor that we are unable to produce accurate financial statements on a timely basis may harm our stock price and make it more difficult for us to effectively marketand sell our solutions to new and existing customers.14Table of ContentsWe do not expect that disclosure controls or internal controls over financial reporting will prevent all errors and all fraud. A control system, no matter howwell designed and operated, can provide only reasonable, not absolute, assurance that the control system’s objectives will be met. Further, the design of a controlsystem must reflect the fact that there are resource constraints and the benefits of controls must be considered relative to their costs. Because of the inherentlimitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected.Failure of our control systems to prevent error or fraud could materially and adversely impact our operating results, our ability to operate our business, and ourinvestors’ views of us.If our estimates or judgments relating to our critical accounting policies are based on assumptions that change or prove to be incorrect, our operating resultscould fall below expectations of securities analysts and investors, resulting in a decline in our stock price.The preparation of financial statements in conformity with generally accepted accounting principles in the U.S. ("GAAP") requires management to makeestimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. We base our estimates on historicalexperience and on various other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgmentsabout the carrying values of assets and liabilities that are not readily apparent from other sources. Significant assumptions and estimates used in preparing ourconsolidated financial statements include those related to revenue recognition, stock-based compensation, valuation of inventory and accounting for income taxes.Our operating results may be adversely affected if our assumptions change or if actual circumstances differ from those in our assumptions, which could cause ouroperating results to fall below the expectations of securities analysts and investors, resulting in a decline in our stock price.Changes in financial accounting standards or practices may cause adverse, unexpected financial reporting fluctuations and affect our reported results ofoperations.Changes in financial accounting standards or practices can have a significant effect on our reported results and may even affect our reporting of transactionscompleted before the change is effective. New accounting pronouncements and varying interpretations of accounting pronouncements have occurred and mayoccur in the future. Changes to existing rules or the questioning of current practices may adversely affect our reported results of operations.Growth may place significant demands on our management and our infrastructure.We have experienced substantial growth in our business. This growth has placed and may continue to place significant demands on our management and ouroperational and financial infrastructure. As our operations grow in size, scope, and complexity, we will need to improve and upgrade our systems and infrastructureto attract, service and retain an increasing number of customers. The expansion of our systems and infrastructure will require us to commit substantial financial,operational, and technical resources in advance of an increase in the volume of business, with no assurance that the volume of business will increase. Any suchadditional capital investments will increase our cost base. Continued growth could also strain our ability to maintain reliable service levels for our customers,develop and improve our operational, financial, and management controls, enhance our reporting systems and procedures, and recruit, train, and retain highlyskilled personnel. If we fail to achieve the necessary level of efficiency in our organization as we grow, our business, financial condition, and operating resultscould be harmed.We may expand by continuing to acquire or invest in other companies, which may divert our management’s attention, result in additional dilution to ourstockholders, and consume resources that are necessary to sustain our business.We may in the future continue to acquire complementary solutions, services, technologies, or businesses. We may also enter into relationships with otherbusinesses to expand our portfolio of solutions or our ability to provide our solutions in foreign jurisdictions, which could involve preferred or exclusive licenses,additional channels of distribution, discount pricing, or investments in other companies. We do not have substantial experience with integrating and managingacquired businesses or assets. Negotiating these transactions can be time-consuming, difficult and expensive, and our ability to complete these transactions mayoften be subject to conditions or approvals that are beyond our control. Consequently, these transactions, even if undertaken and announced, may not close.Acquisitions may also disrupt our business, divert our resources, and require significant management attention that would otherwise be available for thedevelopment of our business. Moreover, the anticipated benefits of any acquisition, investment, or business relationship may not be realized or we may be exposedto unknown liabilities, including litigation against the companies that we may acquire. In connection with any such transaction, we may:15Table of Contents•issue additional equity securities that would dilute our stockholders;•use cash that we may need in the future to operate our business;•incur debt on terms unfavorable to us, that we are unable to repay, or that may place burdensome restrictions on our operations;•incur large charges or substantial liabilities; or•become subject to adverse tax consequences or substantial depreciation, deferred compensation, or other acquisition-related accounting charges.Any of these risks could harm our business and operating results.Integration of an acquired company’s operations may present challenges.The integration of an acquired company requires, among other things, coordination of administrative, sales and marketing, accounting and finance functions,and expansion of information and management systems. Integration may prove to be difficult due to the necessity of coordinating geographically separateorganizations and integrating personnel with disparate business backgrounds and accustomed to different corporate cultures. We may not be able to retain keyemployees of an acquired company. Additionally, the process of integrating a new solution or service may require a disproportionate amount of time and attentionof our management and financial and other resources. Any difficulties or problems encountered in the integration of a new solution or service could have a materialadverse effect on our business.We intend to continue to acquire businesses which we believe will help achieve our business objectives. As a result, our operating costs will likely continue togrow. The integration of an acquired company may cost more than we anticipate, and it is possible that we will incur significant additional unforeseen costs inconnection with such integration, which may negatively impact our earnings.In addition, we may only be able to conduct limited due diligence on an acquired company’s operations. Following an acquisition, we may be subject toliabilities arising from an acquired company’s past or present operations, including liabilities related to data security, encryption and privacy of customer data, andthese liabilities may be greater than the warranty and indemnity limitations that we negotiate. Any liability that is greater than these warranty and indemnitylimitations could have a negative impact on our financial condition.Even if successfully integrated, there can be no assurance that our operating performance after an acquisition will be successful or will fulfill management’sobjectives.We may be unsuccessful in managing or expanding our operations, which could adversely affect our business and operating results.We have office locations throughout the United States and in various international locations, including Germany, the Netherlands, Canada and Switzerland. Ifwe are unable to effectively manage a large and geographically dispersed group of employees or to anticipate our future growth and personnel needs, our businessmay be adversely affected. As we expand our business, we add complexity to our organization and must expand and adapt our operational infrastructure andeffectively coordinate throughout our organization. As a result, we have incurred and expect to continue to incur additional expense related to our continuedgrowth. Failure to manage any future growth effectively could result in increased costs, negatively impact our customers’ satisfaction with our solutions, and harmour operating results.The loss of one or more of our key personnel, or our failure to attract, integrate, and retain other highly qualified personnel, could harm our business andgrowth prospects.We depend on the continued service and performance of our key personnel. We do not have long-term employment agreements with any of our officers or keyemployees. In addition, many of our key technologies and systems are custom-made for our business by our personnel. The loss of key personnel, including keymembers of our management team, as well as certain of our key marketing, sales, products development, or technology personnel, could disrupt our operations andhave an adverse effect on our ability to grow our business. In addition, several of our key personnel have only recently been employed by us, and we are still in theprocess of integrating these personnel into our operations. Our failure to successfully integrate these key employees into our business could adversely affect ourbusiness.16Table of ContentsTo execute our growth plan, we must attract and retain highly qualified personnel. Competition for these employees is intense, and we may not be successfulin attracting and retaining qualified personnel. We have from time to time in the past experienced, and we expect to continue to experience, difficulty in hiring andretaining highly skilled employees with appropriate qualifications. New hires require significant training and, in most cases, take significant time before theyachieve full productivity. Our recent hires and planned hires may not become as productive as we expect, and we may be unable to hire or retain sufficient numbersof qualified individuals. Many of the companies with which we compete for experienced personnel have greater resources than we have. In addition, in makingemployment decisions, particularly in the internet and high-technology industries, job candidates often consider the value of the equity that they are to receive inconnection with their employment. In addition, employees may be more likely to voluntarily exit the Company if the shares underlying their vested and unvestedoptions, as well as unvested restricted stock units, have significantly depreciated in value resulting in the options they are holding being significantly above themarket price of our common stock and the value of the restricted stock units decreasing. If we fail to attract new personnel, or fail to retain and motivate ourcurrent personnel, our business and growth prospects could be severely harmed.Our corporate culture has contributed to our success, and if we cannot maintain this culture as we grow, we could lose the innovation, creativity and teamworkfostered by our culture, and our business may be harmed.We believe that our corporate culture has been a key contributor to our success. If we do not continue to develop our corporate culture as we grow and evolve,including maintaining our culture of transparency with our employees, it could harm our ability to foster the innovation, creativity, and teamwork that we believethat we need to support our growth. As our organization grows and we are required to implement more complex organizational structures, we may find itincreasingly difficult to maintain the beneficial aspects of our corporate culture, which could negatively impact our future success. In addition, the availability of apublic market for our securities could create disparities of wealth among our employees, which could adversely impact relations among employees and ourcorporate culture in general.Unanticipated changes in effective tax rates or adverse outcomes resulting from examination of our income or other tax returns could adversely affect ouroperating results and financial condition.We are subject to income taxes in the United States and various foreign jurisdictions, and our domestic and international tax liabilities will be subject to theallocation of expenses in differing jurisdictions. Our future effective tax rates could be subject to volatility or adversely affected by a number of factors, including:•changes in the valuation of our deferred tax assets and liabilities;•expected timing and amount of the release of tax valuation allowances;•expiration of, or detrimental changes in, research and development tax credit laws;•tax effects of stock-based compensation;•costs related to intercompany restructurings;•changes in tax laws, regulations, accounting principles or interpretations thereof; or•future earnings being lower than anticipated in countries where we have lower statutory tax rates and higher than anticipated earnings in countries wherewe have higher statutory tax rates.In addition, we may be subject to audits of our income and sales taxes by the Internal Revenue Service and other foreign and state tax authorities. Outcomesfrom these audits could have an adverse effect on our operating results and financial condition.Our ability to use net operating losses to offset future taxable income may be subject to certain limitations.As of December 31, 2016, we had federal, state, and foreign net operating loss carryforwards, or NOLs, of $105.9 million, $69.7 million, and $4.1 million,respectively, available to offset future taxable income, which expire in various years through 2033 if not utilized. A lack of future taxable income would adverselyaffect our ability to utilize these NOLs before they expire. Under the provisions of the Internal Revenue Code of 1986, as amended, or the Internal Revenue Code,substantial changes in our ownership may limit the amount of pre-change NOLs that can be utilized annually in the future to offset taxable income. Section 382 ofthe Internal Revenue Code, or Section 382, imposes limitations on a company’s ability to use NOLs if a17Table of Contentscompany experiences a more-than-50-percent ownership change over a three-year testing period. Based upon our analysis as of December 31, 2016, there was noownership change experienced during 2016. If changes in our ownership occur in the future, our ability to use NOLs may be further limited. For these reasons, wemay not be able to utilize a material portion of the NOLs, even if we achieve profitability. If we are limited in our ability to use our NOLs in future years in whichwe have taxable income, we will pay more taxes than if we were able to fully utilize our NOLs. This could adversely affect our operating results and the marketprice of our common stock.We face many risks associated with our plans to expand internationally, which could harm our business, financial condition, and operating results.We anticipate that our efforts to expand internationally will entail the marketing and advertising of our services and brand and the development of localizedwebsites. We do not have substantial experience in selling our solutions in international markets or in conforming to the local cultures, standards, or policiesnecessary to successfully compete in those markets, and we must invest significant resources in order to do so. We may not succeed in these efforts or achieve ourcustomer acquisition or other goals. For some international markets, customer preferences and buying behaviors may be different, and we may use business orpricing models that are different from our traditional subscription model to provide cloud backup and related services to customers. Our revenue from new foreignmarkets may not exceed the costs of establishing, marketing, and maintaining our international solutions, and therefore may not be profitable on a sustained basis,if at all.In addition, conducting international operations subjects us to new risks that we have not generally faced in the U.S. These risks include:•localization of our solutions, including translation into foreign languages and adaptation for local practices and regulatory requirements;•lack of experience in other geographic markets;•strong local competitors;•cost and burden of complying with, lack of familiarity with, and unexpected changes in foreign legal and regulatory requirements, including consumerand data privacy laws;•difficulties in managing and staffing international operations;•fluctuations in currency exchange rates or restrictions on foreign currency;•potentially adverse tax consequences, including the complexities of transfer pricing, foreign value added or other tax systems, double taxation andrestrictions, and/or taxes on the repatriation of earnings;•dependence on third parties, including channel partners with whom we do not have extensive experience;•compliance with the Foreign Corrupt Practices Act, economic sanction laws and regulations, export controls, and other U.S. laws and regulationsregarding international business operations;•increased financial accounting and reporting burdens and complexities;•political, social, and economic instability abroad, terrorist attacks, and security concerns in general; and•reduced or varied protection for intellectual property rights in some countries.Operating in international markets also requires significant management attention and financial resources. The investment and additional resources required toestablish operations and manage growth in other countries may not produce desired levels of revenue or profitability.Our software contains encryption technologies, certain types of which are subject to U.S. and foreign export control regulations and, in some foreign countries,restrictions on importation and/or use. Any failure on our part to comply with encryption or other applicable export control requirements could result in financialpenalties or other sanctions under the U.S. export regulations, including restrictions on future export activities, which could harm our business and operatingresults.18Table of ContentsRegulatory restrictions could impair our access to technologies that we seek for improving our solutions and may also limit or reduce the demand for our solutionsoutside of the U.S.Risks Related to Intellectual PropertyAssertions by a third party that our solutions infringe its intellectual property, whether or not correct, could subject us to costly and time-consuming litigationor expensive licenses.There is frequent litigation in the software and technology industries based on allegations of infringement or other violations of intellectual property rights.Any such claims or litigation may be time-consuming and costly, divert management resources, require us to change our services, require us to credit or refundsubscription fees, or have other adverse effects on our business. Many companies are devoting significant resources to obtaining patents that could affect manyaspects of our business. Third parties may claim that our technologies or solutions infringe or otherwise violate their patents or other intellectual property rights. Aswe face increasing competition and become increasingly visible as a publicly-traded company, or if we become more successful, the possibility of new third-partyclaims may increase.If we are forced to defend ourselves against intellectual property infringement claims, whether they have merit or are determined in our favor, we may facecostly litigation, diversion of technical and management personnel, limitations on our ability to use our current websites and technologies, and an inability tomarket or provide our solutions. As a result of any such claim, we may have to develop or acquire non-infringing technologies, pay damages, enter into royalty orlicensing agreements, cease providing certain services, adjust our marketing and advertising activities, or take other actions to resolve the claims. These actions, ifrequired, may be costly or unavailable on terms acceptable to us, or at all.Furthermore, we have licensed proprietary technologies from third parties that we use in our technologies and business, and we cannot be certain that theowners’ rights in their technologies will not be challenged, invalidated, or circumvented. In addition to the general risks described above associated withintellectual property and other proprietary rights, we are subject to the additional risk that the seller of such technologies may not have appropriately created,maintained, or enforced their rights in such technology.Our success depends in large part on our ability to protect and enforce our intellectual property rights. If we are not able to adequately protect our intellectualproperty and proprietary technologies to prevent use or appropriation by our competitors, the value of our brand and other intangible assets may bediminished, and our business may be adversely affected.Our future success and competitive position depend in large part on our ability to protect our intellectual property and proprietary technologies. We rely on acombination of trademark, patent, copyright, and trade secret laws, as well as confidentiality procedures and contractual restrictions, to establish and protect ourproprietary rights, all of which provide only limited protection and may not now or in the future provide us with a competitive advantage. Carbonite, the CarboniteLogo, ZAMANDA, MAILSTORE, and EVAULT as well as other marks, are registered trademarks of Carbonite, Inc. in numerous countries throughout the world.The Carbonite trademark is subject to registrations covering over 40 countries. Carbonite also has additional registrations and pending applications for additionalmarks in the U.S. and other countries. We cannot assure you that any future trademark registrations will be issued for pending or future applications or that anyregistered trademarks will be enforceable or provide adequate protection of our proprietary rights. We currently have 33 issued patents and 24 pending patentapplications in the U.S. and internationally. We cannot assure you that any patents will issue from any such patent applications, that patents that issue from suchapplications will give us the protection that we seek, or that any such patents will not be challenged, invalidated, or circumvented. Any patents that may issue in thefuture from our pending or future patent applications may not provide sufficiently broad protection and may not be enforceable in actions against allegedinfringers. To counter infringement or unauthorized use, we may be required to file patent infringement claims, which can be expensive and time-consuming tolitigate. In addition, in an infringement proceeding, a court may decide that a patent of ours is not valid or is unenforceable, or may refuse to stop others from usingthe technology at issue on the grounds that our patent(s) do not cover such technology. An adverse determination of any litigation or defense proceedings could putone or more of our patents at risk of being invalidated or interpreted narrowly and could put our patent applications at risk of not being issued.There can be no assurance that the steps that we take will be adequate to protect our technologies and intellectual property, that our trademark and patentapplications will lead to registered trademarks or issued patents, that others will not develop or patent similar or superior technologies, solutions, or services, orthat our trademarks, patents, and other intellectual property will not be challenged, invalidated, or circumvented by others. Furthermore, effective trademark,patent, copyright, and trade secret protection may not be available in every country in which our services are available or where we have employees or independentcontractors. In addition, the legal standards relating to the validity, enforceability, and scope of protection of19Table of Contentsintellectual property rights in internet-related industries are uncertain and still evolving. If our efforts to protect our technologies and intellectual property areinadequate, the value of our brand and other intangible assets may be diminished and competitors may be able to mimic our solutions and methods of operations.Any of these events could have a material adverse effect on our business, financial condition, and operating results.Confidentiality agreements with employees and others may not adequately prevent disclosure of our trade secrets and proprietary information. Failure toprotect our proprietary information could make it easier for third parties to compete with our solutions and harm our business.We have devoted substantial resources to the development of our proprietary technologies and related processes. In order to protect our proprietarytechnologies and processes, we rely in part on trade secret laws and confidentiality agreements with our employees, licensees, independent contractors, and otheradvisors. These agreements may not effectively prevent disclosure of confidential information and may not provide an adequate remedy in the event ofunauthorized disclosure of confidential information. In addition, others may independently discover our trade secrets, in which case we would not be able to asserttrade secret rights, or develop similar technologies and processes. Further, laws in certain jurisdictions may afford little or no trade secret protection, and anychanges in, or unexpected interpretations of, the intellectual property laws in any country in which we operate may compromise our ability to enforce ourintellectual property rights. Costly and time-consuming litigation could be necessary to enforce and determine the scope of our proprietary rights, and failure orinability to obtain or maintain trade secret protection or otherwise protect our proprietary rights could adversely affect our business.Our use of “open source” software could negatively affect our ability to sell our solutions and subject us to possible litigation.A portion of the technologies licensed by us to our customers incorporates so-called “open source” software, and we may incorporate open source software inthe future. Such open source software is generally licensed by its authors or other third parties under open source licenses. These licenses may subject us to certainunfavorable conditions, including requirements that we offer our solutions that incorporate the open source software for no cost, that we make publicly availablesource code for modifications or derivative works we create based upon, incorporating, or using the open source software, and/or that we license suchmodifications or derivative works under the terms of the particular open source license. Additionally, if a third-party software provider has incorporated opensource software into software that we license from such provider, we could be required to disclose any of our source code that incorporates or is a modification ofsuch licensed software. If an author or other third party that distributes open source software that we use or license were to allege that we had not complied with theconditions of the applicable license, we could be required to incur significant legal expenses defending against such allegations and could be subject to significantdamages, enjoined from the sale of our solutions that contained the open source software, and required to comply with the foregoing conditions. Any of theforegoing could disrupt the distribution and sale of our solutions and harm our business.We rely on third-party software to develop and provide our solutions, including server software and licenses from third parties to use patented intellectualproperty.We rely on software licensed from third parties to develop and offer our solutions. In addition, we may need to obtain future licenses from third parties to useintellectual property associated with the development of our solutions, which might not be available to us on acceptable terms, or at all. Any loss of the right to useany software required for the development and maintenance of our solutions could result in delays in the provision of our solutions until equivalent technology iseither developed by us, or, if available from others, is identified, obtained, and integrated, which delay could harm our business. Any errors or defects in third-partysoftware could result in errors or a failure of our solutions, which could harm our business.If we are unable to protect our domain names, our reputation, brand, customer base, and revenue, as well as our business and operating results, could beadversely affected.We have registered domain names for websites, or URLs, that we use in our business, such as www.carbonite.com. If we are unable to maintain our rights inthese domain names, our competitors or other third parties could capitalize on our brand recognition by using these domain names for their own benefit. Inaddition, although we own the Carbonite domain name under various global top level domains such as .com and .net, as well as under various country-specificdomains, we might not be able to, or may choose not to, acquire or maintain other country-specific versions of the Carbonite domain name or other potentiallysimilar URLs. Domain names similar to ours have already been registered in the U.S. and elsewhere, and our competitors or other third parties could capitalize onour brand recognition by using domain names similar to ours. The regulation of domain names in the U.S. and elsewhere is generally conducted by internetregulatory bodies and is subject to change. If we lose the ability to use a domain name in a particular country, we may be forced to either incur significantadditional expenses to market20Table of Contentsour solutions within that country, including the development of a new brand and the creation of new promotional materials, or elect not to sell our solutions in thatcountry. Either result could substantially harm our business and operating results. Regulatory bodies could establish additional top-level domains, appointadditional domain name registrars, or modify the requirements for holding domain names. As a result, we may not be able to acquire or maintain the domain namesthat utilize the name Carbonite in all of the countries in which we currently conduct or intend to conduct business. Further, the relationship between regulationsgoverning domain names and laws protecting trademarks and similar proprietary rights varies among jurisdictions and is unclear in some jurisdictions. We may beunable to prevent third parties from acquiring and using domain names that infringe, are similar to, or otherwise decrease the value of, our brand or our trademarks.Protecting and enforcing our rights in our domain names and determining the rights of others may require litigation, which could result in substantial costs, divertmanagement attention, and not be decided favorably to us.Material defects or errors in our software could harm our reputation, result in significant costs to us, and impair our ability to sell our solutions.The software applications underlying our solutions are inherently complex and may contain material defects or errors, particularly when first introduced orwhen new versions or enhancements are released. We have from time to time found defects or errors in our solutions, and new defects or errors in our existingsolutions may be detected in the future by us or our customers. The costs incurred in correcting such defects or errors may be substantial and could harm ouroperating results. In addition, we rely on hardware purchased or leased and software licensed from third parties to offer our solutions. Any defects in, orunavailability of, our or third-party software or hardware that cause interruptions to the availability of our solutions could, among other things:•cause a reduction in revenue or delay in market acceptance of our solutions;•require us to issue credits or refunds to our customers or expose us to claims for damages;•cause us to lose existing customers and make it more difficult to attract new customers;•divert our development resources or require us to make extensive changes to our solutions or software, which would increase our expenses;•increase our technical support costs; and•harm our reputation and brand.Risks Related to Ownership of our Common StockOur stock price may be volatile due to fluctuations in our operating results and other factors, each of which could cause our stock price to decline and you maybe unable to sell your shares at or above the price at which you purchased your stock.Shares of our common stock were sold in our initial public offering in August 2011 at a price of $10.00 per share, and our common stock has subsequentlytraded as high as $21.10 and as low as $5.75. An active, liquid, and orderly market for our common stock may not be developed or sustained, which could depressthe trading price of our common stock. The market price for shares of our common stock could be subject to significant fluctuations in response to various factors,some of which are beyond our control. Some of the factors that may cause the market price for shares of our common stock to fluctuate include:•price and volume fluctuations in the overall stock market from time to time;•fluctuations in our quarterly financial results or the quarterly financial results of companies perceived to be similar to us;•actual or anticipated fluctuations in our key operating metrics, financial condition, and operating results;•loss of existing customers or inability to attract new customers;•actual or anticipated changes in our growth rate;21Table of Contents•announcements of technological innovations or new offerings by us or our competitors;•our announcement of actual results for a fiscal period that are lower than projected or expected or our announcement of revenue or earnings guidance thatis lower than expected;•changes in estimates of our financial results or recommendations by securities analysts;•failure of any of our solutions to achieve or maintain market acceptance;•changes in market valuations of similar companies;•success of competitive solutions or services;•changes in our capital structure, such as future issuances of securities or the incurrence of debt;•announcements by us or our competitors of significant solutions or services, contracts, acquisitions, or strategic alliances;•regulatory developments in the U.S. or foreign countries;•actual or threatened litigation involving us or our industry;•additions or departures of key personnel;•general perception of the future of the cloud backup market or our solutions;•share price and volume fluctuations attributable to inconsistent trading volume levels of our shares;•sales of our shares of common stock by our existing stockholders;•changes in general economic, industry, and market conditions; and•major changes in our Board of Directors or management or departures of key personnel.In addition, the stock market in general, and the market for internet-related companies in particular, has experienced extreme price and volume fluctuationsthat have often been unrelated or disproportionate to the operating performance of those companies. The trading price of our common stock might also decline inreaction to events that affect other companies in our industry even if these events do not directly affect us. Securities class action litigation has often been institutedagainst companies following periods of volatility in the overall market and in the market price of a company’s securities. Such litigation, if instituted against us,could result in very substantial costs, divert our management’s attention and resources, and harm our business, financial condition, and operating results. Inaddition, recent fluctuations in the financial and capital markets have resulted in volatility in securities prices.Our failure to raise additional capital or generate the cash flows necessary to expand our operations and invest in our business could reduce our ability tocompete successfully and depress the market price of our common stock.Although we currently anticipate that our available funds will be sufficient to meet our cash needs for the next 12 months, we may require additional financingin the future. Our ability to obtain financing will depend, among other things, on our development efforts, business plans, operating performance and condition ofthe capital markets at the time we seek financing. If we need to raise additional funds, we may not be able to obtain debt or equity financing on favorable terms, ifat all. If we raise additional equity financing, our stockholders may experience significant dilution of their ownership interests, and the per share value of ourcommon stock could decline. If we engage in debt financing, we may be required to accept terms that restrict our ability to incur additional indebtedness and forceus to maintain specified liquidity or other ratios. If we need additional capital and cannot raise it on acceptable terms, we may not be able to, among other things:•develop or enhance our solutions;•continue to expand our development, sales, and marketing organizations;22Table of Contents•acquire complementary technologies, solutions, or businesses;•expand our operations in the U.S. or internationally;•hire, train, and retain employees;•respond to competitive pressures or unanticipated working capital requirements; or•continue our operations.Future sales of shares of our common stock by existing stockholders could depress the market price of our common stock.If our existing stockholders sell, or indicate an intent to sell, a substantial number of shares of our common stock in the public market, the trading price of ourcommon stock could decline significantly.We do not currently intend to pay dividends on our common stock and, consequently, your ability to achieve a return on your investment will depend onappreciation in the price of our common stock.We have never declared or paid any cash dividends on our common stock and do not intend to do so for the foreseeable future. Additionally, the CreditFacility contains contractual restrictions on our ability to pay dividends. We currently intend to invest our future earnings, if any, to fund our growth andcontinuing operations. Therefore, you are not likely to receive any dividends on your shares of common stock for the foreseeable future and the success of aninvestment in shares of our common stock will depend upon any future appreciation in their value. Our common stock may not appreciate in value or evenmaintain the price at which our stockholders have purchased their shares.We cannot guarantee that we will repurchase our common stock pursuant to our stock repurchase program or that our stock repurchase program will enhancelong-term stockholder value. Stock repurchases could also increase the volatility of the price of our common stock and could diminish our cash reserves.In May 2015, our board of directors authorized a stock repurchase program. Under the program, we are authorized to repurchase shares of our common stockfor an aggregate purchase price not to exceed $20 million which expires in May 2018. Although our board of directors has authorized the stock repurchaseprogram, the stock repurchase program does not obligate us to repurchase any specific dollar amount or to acquire any specific number of shares and may besuspended or terminated at any time. Stock may be purchased from time to time, in the open market or through private transactions, subject to market condition, incompliance with applicable state and federal securities laws. The timing and amount of repurchases, if any, will depend upon several factors, including market andbusiness conditions, the trading price of our common stock and the nature of other investment opportunities. In addition, repurchases of our common stockpursuant to our stock repurchase program could affect the market price of our common stock or increase its volatility. For example, the existence of a stockrepurchase program could cause our stock price to be higher than it would be in the absence of such a program and could potentially reduce the market liquidity forour stock. Additionally, our stock repurchase program could diminish our cash reserves, which may impact our ability to finance future growth and to pursuepossible future strategic opportunities and acquisitions. There can be no assurance that any stock repurchases will enhance stockholder value because the marketprice of our common stock may decline below the levels at which we determine to repurchase our stock. Although our stock repurchase program is intended toenhance long-term stockholder value, there is no assurance that it will do so and short-term stock price fluctuations could reduce the program’s effectiveness.Anti-takeover provisions contained in our certificate of incorporation, bylaws as well as provisions of Delaware law, could impair a takeover attempt.Our certificate of incorporation and bylaws contain provisions that could have the effect of delaying or preventing changes in control or changes in ourmanagement without the consent of our board of directors. These provisions include:•a classified board of directors with three-year staggered terms, which may delay the ability of stockholders to change the membership of a majority of ourboard of directors;•no cumulative voting in the election of directors, which limits the ability of minority stockholders to elect director candidates;23Table of Contents•the exclusive right of our board of directors to elect a director to fill a vacancy created by the expansion of the board of directors or the resignation, death,or removal of a director, which prevents stockholders from being able to fill vacancies on our board of directors;•the ability of our board of directors to determine to issue shares of preferred stock and to determine the price and other terms of those shares, includingpreferences and voting rights, without stockholder approval, which could be used to significantly dilute the ownership of a hostile acquirer;•a prohibition on stockholder action by written consent, which forces stockholder action to be taken at an annual or special meeting of our stockholders;•the requirement that a special meeting of stockholders may be called only by the chairman of the board of directors, the chief executive officer, or theboard of directors, which may delay the ability of our stockholders to force consideration of a proposal or to take action;•limiting the liability of, and providing indemnification to, our directors and officers;•controlling the procedures for the conduct and scheduling of stockholder meetings;•providing the board of directors with the express power to postpone previously scheduled annual meetings of stockholders and to cancel previouslyscheduled special meetings of stockholders;•providing that directors may be removed prior to the expiration of their terms by stockholders only for cause; and•advance notice procedures that stockholders must comply with in order to nominate candidates to our board of directors or to propose matters to be actedupon at a stockholders’ meeting, which may discourage or deter a potential acquiror from conducting a solicitation of proxies to elect the acquiror’s ownslate of directors or otherwise attempting to obtain control of us.As a Delaware corporation, we are also subject to provisions of Delaware law, including Section 203 of the Delaware General Corporation Law, whichprevents some stockholders holding more than 15% of our outstanding common stock from engaging in certain business combinations without approval of theholders of substantially all of our outstanding common stock. Any provision of our certificate of incorporation or bylaws or Delaware law that has the effect ofdelaying or deterring a change in control could limit the opportunity for our stockholders to receive a premium for their shares of our common stock, and couldalso affect the price that some investors are willing to pay for our common stock.24Table of ContentsITEM 1B.UNRESOLVED STAFF COMMENTSNone.ITEM 2.PROPERTIESPrincipal Office Locations Our corporate headquarters and executive offices are located in Boston, Massachusetts, in a 52,588 square-foot facility under a lease expiring on December 31,2024. We also continued to lease our former corporate headquarters, a 39,775 square-foot facility in Boston, Massachusetts, which expired on December 31, 2016,although we did not occupy the former corporate headquarters during the year ended December 31, 2016.In addition, we operate a 35,231 square-foot facility in Salt Lake City, Utah under a lease expiring on October 31, 2017, and an 18,026 square-foot facility inOakville, Ontario, Canada under a lease expiring on December 31, 2018. We also have additional offices throughout the United States and in various internationallocations. These leases expire between 2017 and 2022.The main purpose and function of each office location is to support business activities such as information technology, research and development, productsupport, development and management, sales and general administration. All of our facilities are fully adequate and suitable for the functions that are performed ineach location and we have capacity headroom to accommodate infrastructure growth over the near term foreseeable future within our facilities.Data CentersOur principal data centers are located in Wakefield, Massachusetts; Phoenix, Arizona; Chandler, Arizona; Bluffdale, Utah and Ashburn, Virginia. We haveadditional data centers throughout the United States and in various international locations. Our data center leases will expire between 2017 and 2021. We havecapacity headroom built into our primary leases to accommodate infrastructure growth within the lease periods should we need to add more space or power to ourexisting footprint. ITEM 3.LEGAL PROCEEDINGS See Note 12 - Commitments and Contingencies – Litigation to our consolidated financial statements included in this Annual Report for information concerninglitigation. From time to time, we have been and may become involved in legal proceedings arising in the ordinary course of our business. Although the results oflitigation and claims cannot be predicted with certainty, we are not presently involved in any legal proceeding in which the outcome, if determined adversely to us,would be expected to have a material adverse effect on our business, operating results, or financial condition. Regardless of the outcome, litigation can have anadverse impact on us because of defense and settlement costs, diversion of management resources, and other factors.ITEM 4.MINE SAFETY DISCLOSURESNot Applicable.25Table of ContentsITEM 5.MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OFEQUITY SECURITIESMarket InformationOur common stock is traded on The NASDAQ Global Market under the symbol “CARB.” The following table shows the high and low sale prices per share ofour common stock as reported on The NASDAQ Global Market for the periods indicated: 2016 2015 High Low High LowFirst Quarter$10.01 $6.50 $15.43 $13.62Second Quarter$10.62 $7.30 $14.23 $9.90Third Quarter$15.48 $9.30 $12.09 $10.78Fourth Quarter$19.63 $14.10 $11.35 $8.40HoldersOn February 28, 2017, the closing price as reported on The NASDAQ Global Market, of our common stock was $19.45 per share. As of February 28, 2017,we had approximately 36 holders of record of our common stock. This does not include the number of persons whose stock is held in nominee or “street” nameaccounts through brokers.DividendsWe have never declared or paid, and do not anticipate declaring or paying, any cash dividends on our common stock. Additionally, the Credit Facility containscontractual restrictions on our ability to pay dividends. Any future determination as to the declaration and payment of dividends, would be at the discretion of ourboard of directors and will depend on then existing conditions, including our financial condition, operating results, contractual restrictions, capital requirements,business prospects, and other factors that our board of directors may deem relevant.Securities Authorized for Issuance under Equity Compensation PlansOur equity plan information required by this item is incorporated by reference to the information in Part III, Item 12 of this Annual Report.Recent Sales of Unregistered SecuritiesThere were no unregistered sales of our equity securities during the twelve months ended December 31, 2016.Issuer Purchases of Equity SecuritiesPeriodTotal Number ofShares Purchased (1) Average PricePaid per Share(2) Total Number of SharesPurchased as Part ofPublicly AnnouncedPlans or Programs Maximum Number (orApproximate Dollar Value) ofShares that May Yet bePurchased Under the Plans orPrograms (3)October 1, 2016 - October 31, 2016— $— — $10,178,709November 1, 2016 - November 30, 2016— $— — $10,178,709December 1, 2016 - December 31, 201611,762 $17.95 — $10,178,709Total11,762 — 26Table of Contents(1)During the three months ended December 31, 2016, 11,762 shares were withheld by the Company to satisfy tax withholding obligations inconnection with the vesting of restricted stock units. We did not repurchase any shares of our common stock pursuant to our previously-announcedprogram.(2)The average price per share for each of the months in the fiscal quarter was calculated by dividing (a) the sum for the aggregate value of thetax withholding obligations and the aggregate amount we paid for shares acquired under our share repurchase program, described in Note 9—Stockholders' Equity to our condensed consolidated financial statements, by (b) the sum of the number of shares withheld and the number of sharesacquired in our share repurchase program.(3)In May 2015, our Board of Directors authorized a $20.0 million share repurchase program, announced on May 14, 2015 and effective from May 15,2015 through May 15, 2018.Performance GraphThe following performance graph compares the cumulative total return to holders of our common stock for the period from August 11, 2011, the date ourcommon stock commenced trading on The NASDAQ Global Market, through December 31, 2016, against the cumulative total return of The NASDAQ CompositeIndex and The NASDAQ-100 Technology Sector Index.The comparison assumes that $100.00 was invested in our common stock, The NASDAQ Composite Index and The NASDAQ-100 Technology Sector Index.The graph assumes the initial value of our common stock on August 11, 2011 was the closing sale price on that day of $12.35 per share and not the initial offeringprice to the public of $10.00 per share. The performance shown on the graph below is based on historical results and is not intended to suggest future performance.This performance graph shall not be deemed “soliciting material” or to be “filed” with the Securities and Exchange Commission for purposes of Section 18 of theSecurities Exchange Act of 1934, as amended (the "Exchange Act"), or otherwise subject to the liabilities under that Section, and shall not be deemed to beincorporated by reference into any filing of Carbonite, Inc. under the Securities Act of 1933, as amended.27Table of ContentsPART II ITEM 6.SELECTED CONSOLIDATED FINANCIAL AND OTHER DATAYou should read the following selected consolidated financial and other data below in conjunction with “Management’s Discussion and Analysis of FinancialCondition and Results of Operations” and the consolidated financial statements, related notes, and other financial information included in this Annual Report. Theselected consolidated financial and other data in this section are not intended to replace the consolidated financial statements and are qualified in their entirety bythe consolidated financial statements and related notes included elsewhere in this Annual Report.The consolidated statements of operations data for the years ended December 31, 2016, 2015, and 2014 and the consolidated balance sheets data as ofDecember 31, 2016 and 2015 are derived from our audited consolidated financial statements included elsewhere in this Annual Report. The consolidatedstatements of operations data for the years ended December 31, 2013 and 2012 and the consolidated balance sheets data as of December 31, 2014, 2013 and 2012are derived from our audited consolidated financial statements not included in this Annual Report. Historical results are not necessarily indicative of the results tobe expected in the future. Years Ended December 31, 2016 2015 2014 2013 2012 (in thousands, except share and per share data)Consolidated statements of operations data: Revenue$206,986 $136,616 $122,620 $107,194 $84,043Cost of revenue (1)60,937 38,784 38,567 34,881 29,060Gross profit146,049 97,832 84,053 72,313 54,983Operating expenses (1): Research and development33,298 28,085 24,132 20,919 19,925General and administrative41,332 37,265 17,862 14,275 9,928Sales and marketing73,347 53,671 49,882 47,349 42,719Restructuring charges856 469 762 322 1,345Total operating expenses148,833 119,490 92,638 82,865 73,917Loss from operations(2,784) (21,658) (8,585) (10,552) (18,934)Interest and other income (expense), net68 145 (398) 2 38Loss before income taxes(2,716) (21,513) (8,983) (10,550) (18,896)Provision for income taxes1,383 102 367 55 40Net loss(4,099) (21,615) (9,350) (10,605) (18,936)Basic and diluted net loss per share attributable to commonstockholders$(0.15) $(0.80) $(0.35) $(0.41) $(0.74)Weighted-average number of common shares used in computingbasic and diluted net loss per share27,028,636 27,187,910 26,816,879 26,166,554 25,503,068(1) Stock-based compensation included in the consolidated statements of operations data above was as follows: Years Ended December 31, 2016 2015 2014 2013 2012 (in thousands)Cost of revenue$807 $730 $539 $508 $440Research and development868 1,171 1,285 955 1,199General and administrative6,161 7,226 3,216 2,250 1,579Sales and marketing1,064 1,089 1,025 1,064 913 28Table of Contents As of December 31, 2016 2015 2014 2013 2012 (in thousands)Consolidated balance sheet data: Cash$59,152 $63,936 $46,084 $50,392 $40,341Working (deficit) capital(28,647) (28,217) (23,767) (11,080) (11,685)Total assets144,759 125,990 131,754 109,161 100,925Deferred revenue, including current portion107,591 98,703 91,424 84,000 75,206Total liabilities138,925 124,917 117,216 96,340 86,994Total stockholders’ equity5,834 1,073 14,538 12,821 13,931 Years Ended December 31, 2016 2015 2014 2013 2012 (in thousands, except percentage data)Key metrics: Bookings (1)$209,284 $144,106 $128,183 $115,988 $98,488Annual retention rate (2)86% 84% 83% 84% 84%Renewal rate (3)84% 82% 80% 80% 82%Adjusted free cash flow (4)$18,176 $14,251 $15,072 $5,974 $(4,065)(1)We define bookings as revenue recognized during the period plus the change in total deferred revenue, excluding deferred revenue recorded in connectionwith acquisitions, net of foreign exchange during the same period.(2)We define annual retention rate as the percentage of subscription customers on the last day of the prior year who remain customers on the last day of thecurrent year.(3)We define renewal rate for a period as the percentage of customers who renew annual or multi-year subscriptions that expire during the period presented.(4)We calculate adjusted free cash flow by subtracting the cash paid for the purchase of property and equipment and adding the payments related to corporateheadquarter relocation, acquisition-related payments, hostile takeover-related payments, CEO transition payments, restructuring-related payments, the cashportion of the lease exit charge and litigation-related payments from net cash provided by operating activities.Our management uses annual retention rate to determine the stability of our customer base and to evaluate the lifetime value of our customer relationships. Ascustomers’ annual and multi-year subscriptions come up for renewal throughout the calendar year based on the dates of their original subscriptions, measuringretention on a trailing twelve month basis at the end of each quarter provides our management with useful and timely information about the stability of ourcustomer base. Management uses renewal rate to monitor trends in customer renewal activity.Bookings and adjusted free cash flow are financial data that are not calculated in accordance with GAAP. The definition and calculations we used forbookings and adjusted free cash flow may also be the same as similarly titled measures used by other companies. The tables below provide reconciliation ofbookings and adjusted free cash flow to revenue and cash provided by operating activities, respectively, the most directly comparable financial measures calculatedand presented in accordance with GAAP.Our management uses bookings as a proxy for cash receipts. Bookings represent the aggregate dollar value of customer subscriptions and softwarearrangements received by us during a period. We initially record a subscription fee as deferred revenue and then recognize it as revenue ratably, on a daily basis,over the life of the subscription period. Management uses adjusted free cash flow as a measure of our operating performance; for planning purposes, including thepreparation of our annual operating budget; to allocate resources to enhance the financial performance of our business; to evaluate the effectiveness of our businessstrategies; to provide consistency and comparability with past financial performance; to determine capital requirements; to facilitate a comparison of our resultswith those of other companies; and in communications with our board of directors concerning our financial performance. Management believes that the use ofadjusted free cash flow provides consistency and comparability with our past financial performance, facilitates period to period comparisons of operations, and alsofacilitates comparisons with other peer companies, many of which use similar non-GAAP financial measures to supplement their GAAP results. We also useadjusted free cash flow as a factor when determining management’s incentive compensation.29Table of ContentsAlthough bookings and adjusted free cash flow are frequently used by investors and securities analysts in their evaluations of companies, bookings andadjusted free cash flow have limitations as analytical tools, and you should not consider them in isolation or as substitutes for analysis of our results of operationsas reported under GAAP. For example: •bookings do not reflect our receipt of payment from customers;•adjusted free cash flow does not reflect our future requirements for contractual commitments to vendors;•adjusted free cash flow does not reflect the non-cash component of employee compensation or depreciation and amortization of property and equipment;and•other companies in our industry may calculate bookings or free cash flow or similarly titled measures differently than we do, limiting their usefulness ascomparative measures.The following tables present reconciliations of our bookings and adjusted free cash flow to revenue and cash provided by operating activities, respectively, themost directly comparable financial measures calculated and presented in accordance with GAAP. Years Ended December 31, 2016 2015 2014 2013 2012 (in thousands)Revenue$206,986 $136,616 $122,620 $107,194 $84,043Add change in deferred revenue, net of foreign exchange (excluding acquireddeferred revenue)2,298 7,490 5,563 8,794 14,445Bookings$209,284 $144,106 $128,183 $115,988 $98,488 Years Ended December 31, 2016 2015 2014 2013 2012 (in thousands)Cash provided by operating activities$13,161 $13,174 $22,678 $14,625 $9,195Subtract capital expenditures(6,582) (9,730) (14,495) (9,801) (13,417)Free cash flow6,579 3,444 8,183 4,824 (4,222)Add payments related to corporate headquarter relocation— 1,309 3,872 — —Add acquisition-related payments9,989 1,406 2,053 — —Add hostile takeover-related payments— 1,791 100 — —Add CEO transition payments— 29 634 — —Add restructuring-related payments341 — — — —Add cash portion of lease exit charge343 887 230 1,150 157Add litigation-related payments924 5,385 — — —Adjusted free cash flow$18,176 $14,251 $15,072 $5,974 $(4,065)ITEM 7.MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONSThe following discussion and analysis of our financial condition and results of operations should be read in conjunction with the financial statements andrelated notes appearing elsewhere in this Annual Report. The following discussion contains forward-looking statements that reflect our plans, estimates, andbeliefs. Our actual results could differ materially from those discussed in the forward-looking statements. Factors that could cause or contribute to thesedifferences include those discussed below and elsewhere in this Annual Report on Form 10-K, particularly in “Risk Factors.”OverviewWe are a provider of data protection solutions including cloud, hybrid and on-premise backup and restore, DRaaS and email archiving. Our solutions providepowerful features packaged in a cost-effective, simple, and secure manner and are designed to address the specific needs of SMBs and consumers.30Table of ContentsWe derive the majority of our revenue from subscription fees with consistently strong retention rates and a scalable infrastructure to support our growth. Theremainder of our revenue is derived from software arrangements, which often contain multiple revenue elements, such as software licenses, hardware, professionalservices and post-contract customer support. Our customers come from the following primary sources: SMBs who buy our solutions directly from our website, ourinside sales team, or from our network of sales channel partners, and consumers who sign up for Carbonite backup solutions on our website in response to ourdirect marketing campaigns.On January 13, 2016, we completed the acquisition of the North American cloud-based business continuity and disaster recovery assets of EVault, Inc.("EVault"). We completed the acquisition of the assets used in the European Union operations of EVault on March 31, 2016. We acquired substantially all theassets of EVault for $11.6 million in cash, net of a $2.4 million Transition Services Agreement ("TSA") credit to be used against future services provided under theterms of the TSA we negotiated in connection with the acquisition of EVault. We acquired EVault to offer business continuity and disaster recovery solutionsdesigned for SMBs and small enterprises, including EVault Cloud Backup and Recovery, EVault Backup and Recovery Appliance and EVault Cloud ResiliencyServices DRaaS offering. We believe the acquisition aligns with our growth strategies, including focusing on SMBs, continuing our channel expansion efforts anddeepening and strengthening our technology portfolio.We invest in customer acquisition because the market for our solutions is highly competitive. Our sales model is designed to sell large volumes of oursolutions to SMBs globally both directly and through our network of sales channel partners which includes distributors, value-added resellers, and managed serviceproviders. We support our sales network with a marketing approach that leverages our established brand to drive market awareness and demand generation amongthe broad population of SMBs and consumers. Our marketing efforts are designed to attract prospective customers and enroll them as paying customers, eitherthrough immediate sales, free trials or communication of the benefits of our solutions and development of ongoing relationships.Our operating costs continue to grow as we invest in strategic acquisitions, new customer acquisition, and research and development to grow SMB marketshare. We expect to continue to devote substantial resources to integration, global expansion, customer acquisition, and product innovation. In addition, we expectto invest heavily in our operations to support anticipated growth and public company reporting and compliance obligations.We generally defer revenue over our customers’ subscription periods but expense marketing costs as incurred. As a result of these factors, we expect tocontinue to incur GAAP operating losses on an annual basis for the foreseeable future.Our Business ModelAs the majority of our business is driven by subscription services, we evaluate the profitability of a customer relationship over its lifecycle. We generally incurcustomer acquisition costs and capital equipment costs in advance of subscriptions while recognizing revenue ratably over the terms of the subscriptions. As aresult, a customer relationship may not be profitable or result in positive cash flow at the beginning of the subscription period, even though it may be profitable orresult in positive cash flow over the life of the customer relationship. While we offer monthly, annual and multi-year subscription plans, a majority of ourcustomers are currently on annual subscription plans. The annual or multi-year commitments of our customers enhance management’s visibility into revenue, andcharging customers at the beginning of the subscription period provides working capital.Key Business MetricsOur management regularly reviews a number of financial and operating metrics, including the following key metrics, to evaluate our business: •Bookings. We calculate bookings as revenue recognized during a particular period plus the change in total deferred revenue, excluding deferred revenuerecorded in connection with acquisitions, net of foreign exchange during the same period. Our management uses this measure as a proxy for cash receipts.Bookings represent the aggregate dollar value of customer subscriptions and software arrangements, which may include multiple revenue elements, suchas software licenses, hardware, professional services and post-contractual support, received by us during a period. We initially record a subscription fee asdeferred revenue and then recognize it ratably, on a daily basis, over the life of the subscription period.•Annual retention rate. We calculate annual retention rate as the percentage of subscription customers on the last day of the prior year who remaincustomers on the last day of the current year. Our management uses these measures to determine the stability of our customer base and to evaluate thelifetime value of our customer relationships.31Table of Contents•Renewal rate. We define renewal rate for a period as the percentage of customers who renew annual or multi-year subscriptions that expire during theperiod presented. Our management uses this measure to monitor trends in customer renewal activity.•Adjusted free cash flow. We calculate adjusted free cash flow by subtracting the cash paid for the purchase of property and equipment and adding thepayments related to corporate headquarter relocation, acquisition-related payments, hostile takeover-related payments, CEO transition payments,restructuring-related payments, the cash portion of the lease exit charge and litigation-related payments from net cash provided by operating activities.Our management uses adjusted free cash flow to assess our business performance and evaluate the amount of cash generated by our business.Subscription renewals may vary during the year based on the date of our customers’ original subscriptions. As we recognize subscription revenue ratably overthe subscription period, this generally has not resulted in a material seasonal impact on our revenue but may result in material monthly and quarterly variances inone or more of the key business metrics described above.Performance HighlightsThe following table presents our performance highlights for the periods presented: Years Ended December 31, 2016 2015 2014Key metrics:(in thousands, except percentage data)Bookings$209,284 $144,106 $128,183Annual retention rate86% 84% 83%Renewal rate84% 82% 80%Adjusted free cash flow$18,176 $14,251 $15,072The following table presents our bookings by line of business for the periods presented: Years Ended December 31, 2016 versus 2015 2015 versus 2014 2016 2015 2014 % % (in thousands) Consumer$84,921 $89,635 $87,958 (5)% 2%SMB124,363 54,471 40,225 128 % 35%Total bookings$209,284 $144,106 $128,183 45 % 12%Our total bookings increased in the periods presented, primarily due to our acquisition of EVault, and increased sales of our higher priced SMB solutions, bothpartially offset by a decline in the year over year growth rate in consumer bookings. Bookings for our SMB solutions represented 59% of total bookings for theyear ended December 31, 2016, up from 38% in the year ended December 31, 2015 and 31% in the year ended December 31, 2014. We expect these trends tocontinue and therefore expect bookings for our small and medium business solutions to continue to represent an increasing percentage of total bookings.Adjusted free cash flow for the year ended December 31, 2016 increased by $3.9 million compared to the year ended December 31, 2015, primarily due to a$3.1 million decrease in purchases of property plant and equipment. Adjusted free cash flow for the year ended December 31, 2015 decreased by $0.8 millioncompared to the year ended December 31, 2014, primarily due to an increase in accounts receivable resulting from an increase in sales activity with our network ofchannel sales partners, some of whom have established credit terms with us and do not purchase our solutions online with credit cards.Key Components of our Consolidated Statements of OperationsRevenueWe derive our revenue principally from subscription fees related to our service solutions as well as the sale of software arrangements, which often containmultiple revenue elements, such as software licenses, hardware, professional services and post-contract customer support. We initially record a customersubscription fee as deferred revenue and then recognize it as revenue ratably, on a daily basis, over the life of the subscription period.32Table of ContentsCost of revenueCost of revenue consists primarily of costs associated with our data center operations and customer support centers, including wages and benefits forpersonnel, depreciation of equipment, amortization of developed technology, rent, utilities and broadband, equipment maintenance, hosting fees, software licensefees, and allocated overhead. The expenses related to hosting our services and supporting our customers are related to the number of customers and the complexityof our services and hosting infrastructure. Our cost of storage has decreased over time due to decreases in storage prices and greater efficiency in our data centeroperations. We have also experienced a downward trend in the cost of storage equipment and broadband service, which we expect will continue in the future. Overthe long term, we expect these expenses to increase in absolute dollars, but decrease as a percentage of revenue due to improved efficiencies in supportingcustomers.Gross profit and gross marginHistorically, our gross margins have expanded due to the introduction of higher priced solutions targeting both SMBs and consumers, a downward trend in thecost of storage equipment and services, and efficiencies of our customer support personnel in supporting our customers. We expect these trends to continue overthe long term.Operating expensesResearch and development. Research and development expenses consist primarily of wages and benefits for development personnel, third-party outsourcingcosts, hosting fees, consulting fees, rent, and depreciation. We focus our research and development efforts on enhancements and ease of use of our solutions. Theseefforts result in updated versions and new suites of our SMB and consumer solutions, while not changing the underlying technology. The majority of our researchand development employees are located in Canada and at our corporate headquarters in the U.S. We expect that research and development expenses will increasein absolute dollars on an annual basis as we continue to enhance and expand our services.General and administrative . General and administrative expenses consist primarily of wages and benefits for management, finance, accounting, humanresources, legal and other administrative personnel, legal and accounting fees, insurance, and other corporate expenses. We expect that general and administrativeexpenses will increase in absolute dollars on an annual basis so that we can support the anticipated growth of our business. We expect to add personnel andenhance our internal information systems and incur costs related to operating as a public company.Sales and marketing . Sales and marketing expenses consist primarily of wages and benefits for sales and marketing personnel, advertising costs, creativeexpenses for advertising programs, credit card fees, commissions paid to third-party partners and affiliates, and the cost of providing free trials. We expect that wewill continue to commit significant resources to our sales and marketing efforts to grow our business and awareness of our brand and solutions. We expect thatsales and marketing expenses will continue to increase in absolute dollars on an annual basis.Restructuring charges . Restructuring charges consist of charges related to the Company's restructuring efforts associated with the reorganization andconsolidation of certain operations as well as disposal of certain assets. See Note 13—Restructuring to our consolidated financial statements included in thisAnnual Report for additional information.Critical Accounting PoliciesOur financial statements are prepared in accordance with GAAP. The preparation of our financial statements and related disclosures requires us to makeestimates, assumptions, and judgments that affect the reported amount of assets, liabilities, revenue, costs and expenses, and related disclosures. We base ourestimates and assumptions on historical experience and other factors that we believe to be reasonable under the circumstances, but all such estimates andassumptions are inherently uncertain and unpredictable. We evaluate our estimates and assumptions on an ongoing basis. Actual results may differ from thoseestimates and assumptions, and it is possible that other professionals, applying their own judgment to the same facts and circumstances, could develop and supportalternative estimates and assumptions that would result in material changes to our operating results and financial condition.See Note 2—Summary of Significant Accounting Policies to our consolidated financial statements included in this Annual Report for additional informationabout these critical accounting policies, as well as a description of our other significant accounting policies.33Table of ContentsRevenue recognitionWe derive revenue from Software-as-a-Service ("SaaS") arrangements and multiple element arrangements. We recognize revenue when (i) persuasiveevidence of an arrangement exists, (ii) delivery has occurred, (iii) the fee is fixed or determinable and (iv) collectability is probable. Our revenue recognitionpolicies for these revenue streams are discussed below. We derive the majority of our revenue from data protection solutions sold as subscriptions. These services are standalone independent service solutions, whichare generally contracted for a one- to three-year term. Subscription arrangements include access to use our services via the internet. We recognize revenue inaccordance with Accounting Standards Codification (“ASC”) 605-10, Overall Revenue Recognition . Subscription revenue is recognized ratably on a daily basisupon activation of service over the subscription period, when persuasive evidence of an arrangement with a customer exists, the subscription period has beenactivated, the price is fixed or determinable, and collection is reasonably assured. Amounts received prior to satisfying the above revenue recognition criteria arerecorded as deferred revenue in the accompanying condensed consolidated balance sheets.We enter into multiple element arrangements, which may include a combination of our software and non-software related products and services, includingsubscription services, software licenses, hardware, professional services and post-contract customer support ("PCS"). In such arrangements, we follow the multipleelement guidance in accordance with ASC 605-25, Revenue Recognition - Multiple-Element Arrangements . We allocate revenue to each element based on therelative selling price method to the overall arrangement consideration. The selling price for a deliverable is based on vendor-specific objective evidence ("VSOE"),if available, Third Party Evidence ("TPE"), if VSOE is not available, or Best Estimate of Selling Price ("BESP"), if neither VSOE nor TPE are available. Typically,we use BESP for these arrangements.For our software arrangements, which often contain multiple revenue elements, such as software licenses, professional services and post-contract customersupport ("PCS"), we recognize and defer revenue using the residual method in accordance with ASC 985-605, Software . Revenue is allocated to each element,excluding the software license, based on VSOE. VSOE is limited to the price charged when the element is sold separately or, for an element not yet being soldseparately, the price established by management having the relevant authority. We do not have VSOE for our software licenses since they are seldom soldseparately. Accordingly, revenue is allocated to the software license using the residual value method. Under the residual value method, revenue equal to VSOE ofeach undelivered element is initially deferred and any remaining arrangement fee is then allocated to the software license.Hardware revenues are generally recognized upon delivery or upon installation, if required. Professional services are generally provided on a time andmaterials basis and revenue from professional services, including installation services, is recognized as services are performed, or upon installation if required.We exclude any taxes assessed by a governmental authority that are directly imposed on a revenue-producing transaction (i.e., sales, use and value added)from its revenue and costs. Reimbursement received for shipping costs is recorded as revenue.Deferred product costs represent deferred cost of revenue for product shipments to customers prior to satisfaction of our revenue recognition criteria. Suchcosts are classified as prepaid expense and other current assets if the related deferred revenue is initially classified as current. Deferred product costs are recordedin other assets if the related deferred revenue is initially classified as long-term, and remain a component of noncurrent assets until such costs are recognized in theconsolidated statement of operations. In certain cases, these costs are recognized ratably over the customer contract term.Business CombinationsIn accordance with ASC 805, Business Combinations ("ASC 805"), we recognize the tangible and intangible assets acquired and liabilities assumed based ontheir estimated fair values. Determining these fair values requires management to make significant estimates and assumptions, especially with respect to intangibleassets.We recognize identifiable assets acquired and liabilities assumed at their acquisition date fair value. Goodwill as of the acquisition date is measured as theexcess of consideration transferred over the net of the acquisition date fair value of the assets acquired and the liabilities assumed and represents the expectedfuture economic benefits arising from other assets acquired that are not individually identified and separately recognized. While we use our best estimates andassumptions as part of the purchase price allocation process to accurately value assets acquired and liabilities assumed at the acquisition date, our estimates areinherently uncertain and subject to refinement. As a result, during the measurement period, which may be up to one year from the acquisition date, we recordadjustments to the assets acquired and liabilities assumed with the corresponding offset to goodwill to the extent that we identify adjustments to the preliminarypurchase price allocation. Upon34Table of Contentsthe conclusion of the measurement period or final determination of the values of assets acquired or liabilities assumed, whichever comes first, any subsequentadjustments are recorded to the consolidated statements of operations.Goodwill and acquired intangible assetsWe record goodwill when consideration paid in a business acquisition exceeds the fair value of the net assets acquired. Our estimates of fair value are basedupon assumptions believed to be reasonable at that time, but that are inherently uncertain and unpredictable. Assumptions may be incomplete or inaccurate, andunanticipated events or circumstances may occur, which may affect the accuracy or validity of such assumptions, estimates or actual results.Goodwill is not amortized, but rather is tested for impairment annually or more frequently at the reporting unit level if facts and circumstances warrant areview. We have determined that there is a single reporting unit for the purpose of conducting this goodwill impairment assessment. For purposes of assessingpotential impairment, we estimate the fair value of the reporting unit (based on our market capitalization) and compare this amount to the carrying value of thereporting unit (as reflected by our total stockholders’ equity). If we determine that the carrying value of the reporting unit exceeds its fair value, an impairmentcharge would be required. Our annual goodwill impairment test is performed at November 30 of each year. To date, we have not identified any impairment togoodwill.Intangible assets acquired in a business combination are recorded at their estimated fair values at the date of acquisition. We amortize acquired intangibleassets over their estimated useful lives based on the pattern of consumption of the economic benefits or, if that pattern cannot be readily determined, on a straight-line basis. We review our intangible assets with definite lives for impairment when events or changes in circumstances indicate that the related carrying amount ofany of these assets may not be recoverable. We have not identified any impairment of our long-lived assets as of December 31, 2016, 2015, and 2014.Income taxesWe provide for income taxes under the liability method. Deferred tax assets and liabilities are determined based on differences between financial reporting andtax bases of assets and liabilities and are measured using the enacted tax rates in effect when the differences are expected to reverse. Deferred tax assets arereduced by a valuation allowance to reflect the uncertainty associated with their ultimate realization. We account for uncertain tax positions recognized in ourconsolidated financial statements by prescribing a more-likely-than-not threshold for financial statement recognition and measurement of a tax position taken orexpected to be taken in a tax return.Due to a history of losses, we have provided a full valuation allowance, in the U.S. and in foreign tax jurisdictions in which we operate that are in a full taxasset position, against our deferred tax assets. This is more fully described in Note 11—Income Taxes to our consolidated financial statements, included in theAnnual Report. The ability to utilize these losses, any future losses, and any other tax credits or attributes may be restricted or eliminated by changes in ourownership, changes in legislation, and other rules affecting the ability to offset future taxable income with losses from prior periods. Future determinations on theneed for a valuation allowance on our net deferred tax assets will be made on an annual basis.Stock-based compensationWe recognize stock-based compensation as an expense in the financial statements using the estimated grant-date fair value over the individual award'srequisite service period, which equals the vesting periods in all cases but for certain market-based awards. We use the straight-line amortization method forrecognizing stock-based compensation expense. We estimate the fair value of stock options on the date of grant using the Black-Scholes option-pricing model andthe fair value of stock options and awards with market-based vesting conditions on the date of grant using a Monte Carlo simulation. These models require the useof highly subjective estimates and assumptions, including expected stock price volatility, expected term of an award, risk-free interest rate, and expected dividendyield. The grant date fair value of restricted stock units granted is based on the fair value of the underlying common stock on the date of grant. Results of OperationsThe following table sets forth, for the periods presented, data from our consolidated statements of operations as a percentage of revenue that each line itemrepresents. The period-to-period comparison of financial results is not necessarily indicative of future results. The information contained in the tables below shouldbe read in conjunction with financial statements and related notes included elsewhere in this Annual Report.35Table of Contents Years Ended December 31, 2016 2015 2014 (% of revenue)Consolidated statements of operations data: Revenue100.0 % 100.0 % 100.0 %Cost of revenue29.4 28.4 31.5Gross profit70.6 71.6 68.5Operating expenses: Research and development16.1 20.6 19.7General and administrative20.0 27.3 14.5Sales and marketing35.4 39.3 40.7Restructuring charges0.4 0.3 0.6Total operating expenses71.9 87.5 75.5Loss from operations(1.3) (15.9) (7.0)Interest and other income (expense), net— 0.2 (0.3)Loss before income taxes(1.3) (15.7) (7.3)Provision for income taxes0.7 0.1 0.3Net loss(2.0)% (15.8)% (7.6)%Comparison of Years Ended December 31, 2016, 2015, and 2014Revenue Years Ended December 31, 2016 versus 2015 2015 versus 20142016 2015 2014 Amount%Amount% (in thousands, except percentage data) Revenue$206,986 $136,616 $122,620 $70,37051.5% $13,99611.4%Revenue increased by $70.4 million, or 52%, in 2016 compared to 2015, primarily due to our acquisition of EVault and increased sales of our higher pricedSMB solutions. Revenue increased by $14.0 million, or 11%, in 2015 compared to 2014, primarily due to increased sales of higher priced SMB solutions includingsales of our MailStore solutions. Revenue from our SMB solutions were approximately $118.4 million in 2016 compared to $46.1 million in 2015 and $31.0million in 2014.Cost of revenue, gross profit, and gross margin Years Ended December 31, 2016 versus 2015 2015 versus 20142016 2015 2014 Amount%Amount% (in thousands, except percentage data) Cost of revenue$60,937 $38,784 $38,567 $22,15357.1% $2170.6 %Percent of revenue29.4% 28.4% 31.5% Components of cost of revenue: Personnel-related costs$23,513 $13,853 $12,614 $9,66069.7% $1,2399.8 %Hosting and depreciation costs21,758 19,553 21,609 2,20511.3% (2,056)(9.5)%Software, amortization and other15,666 5,378 4,344 10,288191.3% 1,03423.8 %Total cost of revenue$60,937 $38,784 $38,567 $22,15357.1% $2170.6 %Gross profit$146,049 $97,832 $84,053 $48,21749.3% $13,77916.4 %Gross margin70.6% 71.6% 68.5% 36Table of ContentsOur gross margin decreased from 71.6% for the year ended December 31, 2015 to 70.6% for the year ended December 31, 2016, primarily due to sales of ourEVault solutions, which have a lower gross margin than our other SMB solutions, partially offset by efficiencies realized in our data centers and our customersupport organization.Our gross margin improvement for the year ended December 31, 2015 compared to the year ended December 31, 2014 was driven principally by an increasedpercentage of our revenues derived from higher margin SMB solutions and efficiencies realized in our data centers.Cost of revenue increased by $22.2 million in 2016, driven largely by the costs of sales of our EVault offerings. The increase in software, amortization andother costs was driven principally by an increase of $5.1 million in additional software, royalty and consulting largely associated with our EVault service offerings,$2.8 million of hardware costs for customers who purchased an appliance and $1.4 million of additional amortization of intangible assets associated with theEVault acquisition. Personnel-related costs increased $9.7 million due to additional headcount to deliver our EVault service offerings and support our customers.Hosting and depreciation costs increased $2.2 million primarily due to $1.2 million in increased rent and $0.9 million of increased broadband costs to support ourhosting infrastructure.Cost of revenue increased by $0.2 million in 2015, primarily driven by an increase of $1.2 million in personnel-related costs associated with supporting ourcustomers, and an increase of $0.9 million in developed technology amortization associated with the acquisitions of MailStore and Rebit. These increases wereoffset by a decrease in hosting and depreciation costs of $2.1 million primarily due to a decrease in rent and utilities related to the consolidation of one of our datacenters.Operating expensesResearch and development Years Ended December 31, 2016 versus 2015 2015 versus 20142016 2015 2014 Amount%Amount% (in thousands, except percentage data) Research and development$33,298 $28,085 $24,132 $5,21318.6 % $3,95316.4%Percent of revenue16.1% 20.6% 19.7% Components of research and development: Personnel-related costs$25,418 $21,179 $18,556 $4,23920.0 % $2,62314.1%Third-party outsourcing costs1,230 3,498 3,064 (2,268)(64.8)% 43414.2%Hosting, outside contractors and other6,650 3,408 2,512 3,24295.1 % 89635.7%Total research and development$33,298 $28,085 $24,132 $5,21318.6 % $3,95316.4%Research and development expenses increased for the year ended December 31, 2016 compared to the year ended December 31, 2015 primarily as a result ofthe increase in research and development personnel associated with the EVault acquisition. In addition, an initiative to decrease dependency on outsourceddevelopment contributed to the increase in personnel related costs and the reduction in third party outsourcing costs. The increase in hosting, consulting and otherexpenses was driven by $1.0 million of additional facility and depreciation costs, $0.9 million of consulting and acquisition and integration related expenses of$0.6 million.Research and development expenses increased by $4.0 million in 2015, primarily related to an increase of $2.6 million in personnel-related costs, an increaseof $0.4 million in third-party outsourcing costs, and an increase of $0.9 million of hosting, independent contractors and other expenses associated with enhancingthe functionality and ease of use of our solutions.37Table of ContentsGeneral and administrative Years Ended December 31, 2016 versus 2015 2015 versus 20142016 2015 2014 Amount%Amount% (in thousands, except percentage data) General and administrative$41,332 $37,265 $17,862 $4,06710.9 % $19,403108.6 %Percent of revenue20.0% 27.3% 14.5% Components of general and administrative: Personnel-related costs$21,471 $17,687 $10,350 $3,78421.4 % $7,33770.9 %Professional fees11,255 16,451 4,278 (5,196)(31.6)% 12,173284.5 %Consulting, taxes and other8,606 3,127 3,234 5,479175.2 % (107)(3.3)%Total general and administrative$41,332 $37,265 $17,862 $4,06710.9 % $19,403108.6 %General and administrative expenses increased for the year ended December 31, 2016 as compared to the year ended December 31, 2015, primarily as a resultof an increase in general and administrative personnel associated with the EVault acquisition. For the year ended December 31, 2016, consulting, taxes and otherincreased by $5.5 million driven principally by $1.5 million in transactional tax expenses and increased costs associated with the EVault acquisition. Professionalfees decreased because of a $7.8 million decrease in litigation and hostile takeover defense costs partially offset by an increase of $2.5 million in acquisition relatedcosts.General and administrative expenses increased by $19.4 million in 2015, primarily related to an increase of $12.2 million in professional fees associated withan increase in litigation-related expenses of $6.4 million, an increase in acquisition-related expenses of $4.8 million primarily resulting from the EVaultacquisition, and an increase in hostile takeover-related expenses of $1.2 million. The remaining increase in general and administrative expenses related to anincrease of $7.3 million in personnel-related costs associated with additional headcount to support our overall growth. Included in the increase in personnel-relatedcosts is a $4.0 million increase in stock-based compensation expense.Sales and marketing Years Ended December 31, 2016 versus 2015 2015 versus 20142016 2015 2014 Amount%Amount% (in thousands, except percentage data) Sales and marketing$73,347 $53,671 $49,882 $19,67636.7 % $3,7897.6 %Percent of revenue35.4% 39.3% 40.7% Components of sales and marketing: Personnel-related costs$31,828 $19,498 $13,907 $12,33063.2 % $5,59140.2 %Advertising costs17,833 15,040 17,952 2,79318.6 % (2,912)(16.2)%Costs of credit card transactions and offeringfree trials6,508 7,383 6,245 (875)(11.9)% 1,13818.2 %Agency fees, consulting and other17,178 11,750 11,778 5,42846.2 % (28)(0.2)%Total sales and marketing$73,347 $53,671 $49,882 $19,67636.7 % $3,7897.6 %Sales and marketing expenses increased for the year ended December 31, 2016 as compared to the year ended December 31, 2015, primarily as a result of theEVault acquisition. Advertising costs increased due to an increase in our overall marketing efforts associated with promoting Carbonite's expanded set of offeringsto a broader audience. These cost increases were offset by a reduction in free trial offerings and presale support of $0.9 million. The increase in agency fees,consulting and other was due primarily to $3.1 million of go-to-market and branding strategy costs .Sales and marketing expenses increased by $3.8 million in 2015. This increase was primarily attributable to an increase in personnel-related costs of $5.6million associated with increased headcount on our sales team, an increase of $1.1 million for offering free trials and presale support, partially offset by decreasedadvertising costs of $2.9 million associated with a reduction in our traditional radio and television advertising spend.38Table of ContentsRestructuring Years Ended December 31, 2016 versus 2015 2015 versus 20142016 2015 2014 Amount%Amount% (in thousands, except percentage data) Restructuring$856 $469 $762 $38782.5% $(293)(38.5)%We recorded restructuring charges of $0.9 million during 2016, primarily related to the reorganization and consolidation of certain operations as well asdisposal of certain assets in 2016. We recorded restructuring charges of $0.5 million during 2015, primarily related to the completion of our data centeroptimization program as well as a change in estimate of our lease exit charge for our former Boston, Massachusetts corporate headquarters. We recordedrestructuring $0.8 million during 2014 consisting of a $0.4 million lease exit charge related to corporate headquarter relocation and $0.4 million related to our datacenter optimization program. Refer to Note 13—Restructuring to our consolidated financial statements included in this Annual Report for additional information.Income Taxes Years Ended December 31, 2016 versus 2015 2015 versus 20142016 2015 2014 Amount%Amount% (in thousands, except percentage data) Provision for income taxes$1,383 $102 $367 $1,2811,255.9% $(265)(72.2)%We recorded income tax expense of $1.4 million, $0.1 million and $0.4 million for the years ended December 31, 2016, 2015 and 2014, respectively. For theyear ended December 31, 2016, our tax provision was primarily driven by foreign income taxes, Federal Alternative Minimum Tax ("AMT") and state incometaxes. For the year ended December 31, 2015, our tax provision was primarily driven by Federal AMT, state income taxes, and foreign income taxes, partiallyoffset by a release of a reserve for an uncertain tax position due to the close of an audit for one of our foreign subsidiaries. Liquidity and Capital ResourcesAs of December 31, 2016, we had cash and cash equivalents of $59.2 million, which consist of cash and money market funds. The money market funds areinvested solely in U.S. agency and treasury securities.Source of fundsWe believe, based on our current operating plan, that our existing cash and cash equivalents, cash provided by operations, and borrowings available under ourrevolving credit facility will be sufficient to meet our anticipated cash needs for at least the next 12 months.From time to time, we may explore additional financing sources to develop or enhance our solutions, fund expansion, respond to competitive pressures,acquire or to invest in complementary solutions, businesses or technologies, or to lower our cost of capital, which could include equity, equity-linked, and debtfinancing. There can be no assurance that any additional financing will be available to us on acceptable terms, if at all. If we raise additional funds through theissuance of equity or convertible debt or other equity-linked securities, our existing stockholders could suffer significant dilution, and any new equity securities weissue could have rights, preferences and privileges superior to those of holders of our common stock.Our revolving credit facility allows us to borrow up to $25.0 million, including a $5.0 million sub-limit for letters of credit, through May 6, 2018. Ourrevolving credit facility may be increased by up to an additional $25.0 million if the existing or additional lenders are willing to make such increased commitmentsand subject to other terms and conditions. Our revolving credit facility shall be available to us at an interest rate of the Wall Street Journal prime rate plus 75 basispoints or LIBOR plus 175 basis points, at our option, and is secured by substantially all of our assets and contains customary affirmative and negative covenants,including financial covenants specifying a minimum quick ratio and minimum consolidated free cash flow, in each case subject to customary and other exceptionsfor a credit facility of this size and type. To date, we were in compliance with these covenants and there was one letter of credit for $0.8 million outstanding underthe Credit Facility related to the security deposit for our corporate headquarters. As of December 31, 2016, the availability under the Credit Facility was $24.2million.On January 30, 2017, the Company entered into a fourth amendment to the Credit Facility with Silicon Valley Bank (the "Amendment"), which increased theCredit Facility in the amount of $15.0 million to a total credit limit of $40.0 million. The amendment also included certain changes to the definitions andcalculations of financial covenants. On January 31, 2017, $39.2 million was drawn from the Credit Facility, and was used to partially fund the Double-Takeacquisition.39Table of ContentsUses of fundsWe have increased our operating and capital expenditures in connection with the growth in our operations and the increase in our personnel, and we anticipatethat we will continue to increase such expenditures in the future. Our future capital requirements may vary materially from those now planned and will depend onmany factors, including: •potential future acquisition opportunities;•the levels of advertising and promotion required to acquire and retain customers;•expansion of our data center infrastructure necessary to support our growth;•growth of our operations in the U.S. and worldwide;•our development and introduction of new solutions; and•the expansion of our sales, customer support, research and development, and marketing organizations. Future capital expenditures will focus on acquiring additional data storage and hosting capacity and general corporate infrastructure. We are not currentlyparty to any purchase contracts related to future capital expenditures, other than short-term purchase orders.Cash flowsThe following table provides a summary and description of our net cash inflows (outflow) for 2016, 2015, and 2014. Years Ended December 31, 2016 2015 2014 (in thousands)Net cash provided by operating activities$13,161 $13,174 $22,678Net cash provided by (used in) investing activities(16,275) 8,323 (31,126)Net cash (used in) provided by financing activities(1,400) (3,394) 4,239Operating activitiesOur cash flows from operating activities are significantly influenced by the amount of our net loss, growth in subscription sales and customer growth, changesin working capital accounts and the timing of prepayments and payments to vendors.For the year ended December 31, 2016, cash provided by operating activities was $13.2 million. Cash provided by operating activities included adjustments tothe $4.1 million net loss of $15.9 million in depreciation and amortization, $8.9 million in stock based compensation expense, $1.8 million in other assets andliabilities and other add-backs of $0.8 million, partially offset by changes in working capital items totaling $10.1 million, due to the timing of payments andcustomer receipts.For the year ended December 31, 2015, cash provided by operating activities was $13.2 million, which was primarily driven by a $7.5 million increase indeferred revenue associated with an increase in sales. Net cash inflows from operating activities included other changes in working capital of $3.1 million, due tothe timing of payments and customer receipts, increase in other assets and long-term liabilities of $0.7 million and non-cash charges of $23.5 million, including$13.6 million of depreciation and amortization, $10.2 million of stock-based compensation, offset by $0.2 million related to a gain on disposal of equipment and$0.1 million in other non-cash items. These cash inflows were partially offset by our net loss of $21.6 million.For the year ended December 31, 2014, cash provided by operating activities was $22.7 million, which was primarily driven by a $5.6 million increase indeferred revenue associated with an increase in subscription sales. Net cash inflows from operating activities included other changes in working capital of $2.9million, due to the timing of payments and customer receipts, increase in other assets and long-term liabilities of $4.5 million and non-cash charges of $19.1million, including $12.5 million of depreciation and amortization, $6.1 million of stock-based compensation, and $0.5 million in other non-cash items. These cashinflows were partially offset by our net loss of $9.4 million.Investing activitiesFor the year ended December 31, 2016, cash used by investing activities was $16.3 million, consisting primarily of $11.6 million in cash that was paid for theEVault acquisition and $6.6 million for purchases of property and equipment. These uses40Table of Contentsof cash were partially offset by net proceeds from the purchase and sale of marketable securities and derivatives of $1.9 million. For the year ended December 31, 2015, cash provided by investing activities was $8.3 million, which was primarily driven by net proceeds from maturities ofmarketable securities and derivatives of $18.4 million, a decrease in restricted cash of $0.7 million, and proceeds from the sales of property and equipment of $0.3million, offset by the use of cash for capital expenditures of $9.7 million and $1.3 million for 2015 acquisitions.For the year ended December 31, 2014, cash used in investing activities was $31.1 million, consisting primarily of capital expenditures of $14.5 millionrelated to server equipment and other data center infrastructure as well as payments associated with the new corporate headquarter buildout, an increase inrestricted cash of $0.8 million for a security deposit, and the use of $15.8 million, net of cash acquired, in connection with the acquisition of MailStore.Financing activitiesCash used in financing activities for the year ended December 31, 2016 was $1.4 million, consisting of $5.0 million in cash used to repurchase common stock,offset by $3.6 million in proceeds received from the exercise of stock options. Cash used in financing activities for the year ended December 31, 2015 was $3.4 million, consisting primarily of $5.7 million of cash used to repurchasecommon stock, offset by $2.3 million from the proceeds from the exercise of stock options.Cash provided by financing activities for the year ended December 31, 2014 was $4.2 million from the proceeds from the exercise of stock options.Off-balance sheet arrangementsAs of December 31, 2016, we did not have any off-balance sheet arrangements.Contractual obligationsThe following table summarizes our contractual obligations at December 31, 2016 (in thousands): Payment Due by Period (1)Total LessThan 1Year 1-3 Years 3-5 Years More Than 5Years (in thousands)Office lease obligations$20,429 $3,941 $5,542 $4,580 $6,366Data center lease obligations8,051 3,518 2,859 1,674 —Hosted software solution obligations3,063 1,847 955 261 —Consulting obligations1,129 1,129 — — —Other purchase commitments2,062 2,008 54 — —Total$34,734 $12,443 $9,410 $6,515 $6,366(1) See Note 11—Income Taxes to the consolidated financial statements included in this Annual Report for information related to our uncertain taxpositions. The future payments related to uncertain tax positions have not been presented in the table above due to the uncertainty of the amountsand timing of cash settlement with the taxing authorities.(2) Certain amounts in the table above relating to colocation leases for the Company's servers include usage based charges in addition to base rent. The commitments under our office lease obligations shown above consist primarily of lease payments for our Boston, Massachusetts corporate headquarters,our administrative offices in Salt Lake City Utah, which is a 35,231 square foot facility under a lease expiring on October 31, 2017 and our research anddevelopment facility in Oakville, Ontario, Canada, which is an 18,026 square foot facility, under a lease expiring on December 31, 2018. In May 2014, we enteredinto a lease agreement for our new corporate headquarters in Boston, Massachusetts. The initial term of the lease expires on December 31, 2024, and we have anoption to extend the original term of the lease for one successive five-year period. Upon execution of the lease agreement, we were required to post a securitydeposit of $0.8 million, which we maintain as a letter of credit. Our landlord can41Table of Contentsdraw against this letter of credit in the event of default by us. The facility was made available to us to begin our build-out on June 1, 2014, and as such, we beganrecording rent expense at that time. In accordance with the lease, we received a tenant improvement allowance. The rent expense is recorded net of the allowanceover the term of the lease. The leasehold improvements associated with the initial build-out are being amortized over the initial term of the lease. Any additionalleasehold improvements made during the course of occupancy will be amortized over the shorter of the useful life or remaining life of the lease.Commitments under our data center lease obligations included above consist of Wakefield, Massachusetts; Chandler, Arizona; Phoenix, Arizona; Bluffdale,UT; and Ashburn, Virginia data centers. Additional commitments within this line consist of data center colocation agreements in place with Iron Mountain andCenter 7.Other purchase commitments shown above consist of contractual commitments to various vendors primarily for advertising, marketing, and broadbandservices.Recent Accounting PronouncementsFor information on recent accounting pronouncements, see Note 2 - Summary of Significant Accounting Policies - Recently Issued AccountingPronouncements in the notes to the condensed consolidated financial statements included in this Annual Report.ITEM 7A.QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISKWe are exposed to market risks in the ordinary course of our business. The most significant market risk we face is foreign currency exchange risk and to alesser degree, interest rate fluctuation risk.Foreign Currency Exchange Risk We are exposed to foreign currency exchange rate risk inherent in our revenues, expenses, sales commitments, anticipated sales, anticipated purchases, andassets and liabilities denominated in currencies other than the U.S. dollar, primarily the Euro. In addition, we are exposed to foreign currency exchange rate risk, inconnection with assets and liabilities of our wholly owned subsidiaries, that are denominated in currencies other than the local and/or functional currency of theentity. These transactions and balances are subject to foreign currency exchange gains and losses when remeasured into local currencies and/or translated into U.S.dollars. Assets and liabilities of our foreign entities are translated into U.S. dollars at exchange rates in effect at the balance sheet date, and income and expenseitems are translated at average rates for the applicable period. Fluctuations in foreign currency exchange rates may cause us to recognize transaction and/ortranslation gains and losses in our statements of operations, as well as our statements of other comprehensive income (loss). We routinely enter into short-term foreign currency forward contracts to offset foreign exchange gains and losses generated by the re-measurement of certainintercompany loans denominated in non-functional currencies. These contracts are not designated as cash flow or fair value hedges and have historically been forperiods of less than one year. Changes in the fair value of these derivatives, as well as re-measurement gains and losses on the underlying intercompany assets andliabilities, are recognized in our statements of operations within "interest and other income (expense), net". We had outstanding contracts with a total notionalvalue of $37.7 million as of December 31, 2016.We have performed a sensitivity analysis as of December 31, 2016, using a modeling technique that measures hypothetical gains and losses for a one-yearperiod, from a 10% movement in foreign currency exchange rates relative to the U.S. dollar and applicable functional currencies of our subsidiaries that hold assetsand/or liabilities in non-functional currencies. The analysis covers all of our foreign currency balances offset by any forward contracts used to offset the underlyingexposures. The foreign currency exchange rates we used were based on market rates in effect on December 31, 2016. For purposes of this disclosure, we definegain or loss as the impact to total comprehensive income, inclusive of amounts that would be categorized as income or loss in our statement of operations and othercomprehensive income. The sensitivity analysis indicated that a hypothetical 10% net adverse change in foreign currency exchange rates, based upon our marketrisk as it existed as of December 31, 2016 would result in a loss of $1.2 million. The sensitivity analysis for the year ended December 31, 2015 indicated that ahypothetical 10% adverse change in foreign currency exchange rates, resulted in an immaterial amount of risk. The increase in the market risk as of December 31,2016 versus December 31, 2015 was due primarily to the acquisition of EVault which resulted in larger amounts of revenues, expenses, sales commitments,anticipated sales, anticipated purchases, and assets and liabilities denominated in currencies other than the U.S. dollar.While we have implemented strategies to mitigate certain risks associated with fluctuations in foreign currency exchange rates, we cannot ensure that we willnot recognize gains or losses from international transactions, as this risk is part of transacting business in an international environment. Our policy does not allowspeculation in derivative instruments for profit42Table of Contentsor execution of derivative instrument contracts for which there are no underlying exposures. We do not use financial instruments for trading purposes and are notparty to any leveraged derivatives. Not every exposure is or can be hedged and, where hedges are put in place based on expected foreign exchange exposure, theyare based on forecasts for which actual results may differ from the original estimate. Failure to successfully hedge or anticipate currency risks properly could affectour consolidated operating results.As we increase our operations in international markets, our exposure to potentially volatile movements in foreign currency exchange rates increases. Theeconomic impact to us of foreign currency exchange rate movements is linked to variability in real growth, inflation, interest rates, governmental actions and otherfactors. These changes, if significant, could cause us to adjust our foreign currency risk strategies.Interest Rate Fluctuation RiskWe are exposed to market risk related to changes in interest rates. Our cash equivalents consist of cash and money market funds. The money market funds areinvested solely in U.S. agency and treasury securities. As of December 31, 2016, the carrying amount of our cash equivalents reasonably approximates fair valueand have a constant $1 net asset value ("NAV") with daily liquidity. The primary objective of our investment policy is to preserve principal, while maximizingincome and minimizing risk. Accordingly, due to the nature of our cash equivalents, they are relatively insensitive to interest rate changes. We have conducted arate sensitivity analysis of our interest rate fluctuation, and have determined that the risk of a 10% increase or decrease in interest rates would not have a materialeffect on the fair market value of our portfolio. In the event we borrow under our revolving credit facility, which bears interest at the Wall Street Journal prime rateplus 75 basis points or LIBOR plus 175 basis points, at our option, we would be exposed to interest rate fluctuation risk. However, as of December 31, 2016, wedid not have any outstanding borrowings under our credit facility that are subject to interest charges.43Table of ContentsITEM 8.FINANCIAL STATEMENTS AND SUPPLEMENTARY DATACarbonite, Inc.Index to Consolidated Financial Statements PageReport of Independent Registered Public Accounting Firm45Consolidated Balance Sheets46Consolidated Statements of Operations47Consolidated Statements of Comprehensive Loss48Consolidated Statements of Stockholders' Equity 49Consolidated Statements of Cash Flows50Notes to Consolidated Financial Statements5144Table of ContentsREPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRMThe Board of Directors and Shareholders ofCarbonite, Inc.We have audited the accompanying consolidated balance sheets of Carbonite, Inc. as of December 31, 2016 and 2015, and the related consolidated statements ofoperations, comprehensive loss, stockholders’ equity and cash flows for each of the three years in the period ended December 31, 2016. These financial statementsare the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements based on our audits.We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that weplan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining,on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used andsignificant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basisfor our opinion.In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of Carbonite, Inc. atDecember 31, 2016 and 2015, and the consolidated results of its operations and its cash flows for each of the three years in the period ended December 31, 2016, inconformity with U.S. generally accepted accounting principles.We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), Carbonite, Inc.’s internal control overfinancial reporting as of December 31, 2016, based on criteria established in Internal Control-Integrated Framework issued by the Committee of SponsoringOrganizations of the Treadway Commission (2013 framework), and our report dated March 16, 2017 expressed an unqualified opinion thereon./s/ Ernst & Young LLPBoston, MassachusettsMarch 16, 201745Table of ContentsCarbonite, Inc.Consolidated Balance Sheets December 31, 2016 2015 (In thousands, except shareand per share data)ASSETS Current assets: Cash and cash equivalents$59,152 $63,936Marketable securities— 1,000Trade accounts receivable, less allowances of $1,587 and $13916,639 3,736Prepaid expenses and other current assets7,325 3,188Restricted cash135 135Total current assets83,251 71,995Property and equipment, net23,872 22,083Other assets157 167Acquired intangible assets, net13,751 8,640Goodwill23,728 23,105Total assets$144,759 $125,990LIABILITIES AND STOCKHOLDERS’ EQUITY Current liabilities: Accounts payable$5,819 $8,384Accrued expenses19,768 11,559Current portion of deferred revenue86,311 80,269Total current liabilities111,898 100,212Deferred revenue, net of current portion21,280 18,434Other long-term liabilities5,747 6,271Total liabilities138,925 124,917Commitments and contingencies ( Note 12 ) Stockholders’ equity: Preferred stock, $0.01 par value; 6,000,000 shares authorized; no shares issued— —Common stock, $0.01 par value; 45,000,000 shares authorized at December 31, 2016 and 2015; 28,545,089shares issued and 27,394,024 shares outstanding at December 31, 2016; 27,756,799 shares issued and 27,216,779shares outstanding at December 31, 2015285 278Additional paid-in capital177,931 165,391Accumulated deficit(165,042) (160,943)Treasury stock, at cost (1,151,065 and 540,020 shares as of December 31, 2016 and 2015, respectively)(10,657) (5,693)Accumulated other comprehensive income3,317 2,040Total stockholders’ equity5,834 1,073Total liabilities and stockholders’ equity$144,759 $125,990The accompanying notes are an integral part of these consolidated financial statements.46Table of ContentsCarbonite, Inc.Consolidated Statements of Operations Years Ended December 31, 2016 2015 2014 (In thousands, except share and per share data)Revenue$206,986 $136,616 $122,620Cost of revenue60,937 38,784 38,567Gross profit146,049 97,832 84,053Operating expenses: Research and development33,298 28,085 24,132General and administrative41,332 37,265 17,862Sales and marketing73,347 53,671 49,882Restructuring charges856 469 762Total operating expenses148,833 119,490 92,638Loss from operations(2,784) (21,658) (8,585)Interest and other income (expense), net68 145 (398)Loss before income taxes(2,716) (21,513) (8,983)Provision for income taxes1,383 102 367Net loss$(4,099) $(21,615) $(9,350)Basic and diluted net loss per share attributable to common stockholders$(0.15) $(0.80) $(0.35)Weighted-average number of common shares used in computing basic and diluted net loss pershare27,028,636 27,187,910 26,816,879The accompanying notes are an integral part of these consolidated financial statements.47Table of ContentsCarbonite, Inc.Consolidated Statements of Comprehensive Loss Years Ended December 31, 2016 2015 2014 (In thousands)Net loss$(4,099) $(21,615) $(9,350)Other comprehensive income: Net unrealized gain (loss) on marketable securities— 7 (1)Foreign currency translation adjustments1,277 1,337 698Total other comprehensive income (loss)1,277 1,344 697Total comprehensive loss$(2,822) $(20,271) $(8,653)The accompanying notes are an integral part of these consolidated financial statements.48Table of ContentsCarbonite, Inc.Consolidated Statements of Stockholders’ Equity Common Stock AdditionalPaid-inCapital AccumulatedDeficit TreasuryStock AccumulatedOtherComprehensiveIncome TotalStockholders’Equity Number ofShares Amount in thousands, except share data Balance at December 31, 201326,539,975 $265 $142,557 $(129,978) $(22) $(1) $12,821Issuance of common stock in connection with stockoption exercises667,748 7 4,232 4,239Stock-based compensation expense 6,065 6,065Tax benefits relating to share-based payments 66 66Other comprehensive loss 697 697Net loss (9,350) (9,350)Balance at December 31, 201427,207,723 $272 $152,920 $(139,328) $(22) $696 $14,538Stock options exercised and vesting of restricted stockunits549,076 6 2,232 2,238Stock-based compensation expense 10,216 10,216Tax benefits relating to share-based payments 23 23Acquisition of treasury stock (5,671) (5,671)Other comprehensive income 1,344 1,344Net loss (21,615) (21,615)Balance at December 31, 201527,756,799 $278 $165,391 $(160,943) $(5,693) $2,040 $1,073Stock options exercised and vesting of restricted stockunits788,290 7 3,553 3,560Stock-based compensation expense 8,983 8,983Tax benefits relating to share-based payments 4 4Acquisition of treasury stock (4,964) (4,964)Other comprehensive income 1,277 1,277Net loss (4,099) (4,099)Balance at December 31, 201628,545,089 $285 $177,931 $(165,042) $(10,657) $3,317 $5,834The accompanying notes are an integral part of these consolidated financial statements.49Table of ContentsCarbonite, Inc.Consolidated Statements of Cash Flows Years Ended December 31, 2016 2015 2014 (In thousands)Operating activities Net loss$(4,099) $(21,615) $(9,350)Adjustments to reconcile net loss to net cash provided by operating activities: Depreciation and amortization15,869 13,634 12,469Loss (Gain) on disposal of equipment748 (192) —Accretion of discount on marketable securities— (9) (34)Stock-based compensation expense8,900 10,216 6,065Other non-cash items, net64 (100) 506Changes in assets and liabilities, net of acquisitions: Accounts receivable(13,412) (1,406) 80Prepaid expenses and other current assets(1,547) 1,019 (830)Other assets17 2,029 (1)Accounts payable(3,345) 2,864 1,952Accrued expenses8,183 595 1,715Other long-term liabilities(601) (1,372) 4,496Deferred revenue2,384 7,511 5,610Net cash provided by operating activities13,161 13,174 22,678Investing activities Purchases of property and equipment(6,582) (9,730) (14,495)Proceeds from sale of property and equipment13 286 —Proceeds from maturities of marketable securities and derivatives3,395 19,149 16,499Purchases of marketable securities and derivatives(1,476) (750) (16,499)Decrease (increase) in restricted cash— 693 (828)Payment for acquisitions, net of cash acquired(11,625) (1,325) (15,803)Net cash (used in) provided by investing activities(16,275) 8,323 (31,126)Financing activities Proceeds from exercise of stock options3,560 2,254 4,239Excess tax benefit from equity awards4 23 —Repurchase of common stock(4,964) (5,671) —Net cash (used in) provided by financing activities(1,400) (3,394) 4,239Effect of currency exchange rate changes on cash(270) (251) (99)Net (decrease) increase in cash and cash equivalents(4,784) 17,852 (4,308)Cash and cash equivalents, beginning of period63,936 46,084 50,392Cash and cash equivalents, end of period$59,152 $63,936 $46,084Supplemental disclosure of cash flow information Cash paid for income taxes$1,160 $1,760 $—Supplemental disclosure of non-cash investing activities Capitalization of stock-based compensation$83 $— $—Acquisition of property and equipment included in accounts payable and accrued expenses$894 $(1,805) $853The accompanying notes are an integral part of these consolidated financial statements.50Table of ContentsNotes to Consolidated Financial Statements1. Nature of BusinessThe Company was incorporated in the State of Delaware on February 10, 2005 and is a provider of cloud backup and restore solutions. The Company’ssolutions provide powerful features packaged in a cost-effective, simple and secure manner and are designed to address the specific needs of small and medium-sized businesses and consumers.The Company views its operations and manages its business in one operating segment.2. Summary of Significant Accounting PoliciesPrinciples of ConsolidationThe accompanying consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States(“GAAP”) and include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions between the Company and itssubsidiaries have been eliminated in consolidation.During 2016, the Company recorded an adjustment for payments owed to foreign tax authorities inclusive of any interest and penalties that were not accruedfor in prior fiscal years. This adjustment was recorded as an increase to accrued liabilities for approximately $1.2 million with a corresponding expense recorded ingeneral and administrative expenses in the condensed consolidated statements of operations. Of this $1.2 million adjustment, approximately $0.2 million , $0.2million and $0.8 million related to the years ended December 31, 2015, 2014 and prior, respectively. The Company concluded the effect of these adjustments werenot material to its consolidated financial statements for the current period or any of the prior periods.Use of EstimatesThe preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect thereported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts ofrevenues and expenses during the reporting period. Although the Company regularly assesses these estimates, actual results could differ materially from theseestimates. Changes in estimates are recorded in the period in which they become known. The Company bases its estimates on historical experience and variousother assumptions that it believes to be reasonable under the circumstances. Actual results may differ from management’s estimates if past experience or otherassumptions do not turn out to be substantially accurate, even if such assumptions are reasonable when made.Translation of Foreign CurrenciesThe functional currency of the Company’s foreign subsidiaries is generally the local currency in which they operate. The Company translates foreignsubsidiaries' assets and liabilities at the exchange rates in effect at period-end and revenues and expenses at the average exchange rates in effect during the period.Gains and losses from foreign currency translation are recorded as a component of other comprehensive loss.Foreign currency transaction gains and losses are included in interest and other income (expense), net in the consolidated statements of operations, net oflosses and gains from any related derivative financial instruments. Transaction losses were $0.8 million , $3.5 million and $1.2 million during the years endedDecember 31, 2016 , 2015 , and 2014 , respectively.Concentration of Credit RiskFinancial instruments that potentially subject the Company to credit risk primarily consist of cash and cash equivalents, marketable securities, derivatives, andaccounts receivable. The Company maintains its cash and cash equivalents, marketable securities, and derivatives with high-quality financial institutions and,consequently, the Company believes that such funds are subject to minimal credit risk. Cash equivalents and marketable securities consist of investment grade debtsecurities or money market funds investing in such securities.The Company regularly reviews its accounts receivable related to customers billed on traditional credit terms and provides an allowance for expected creditlosses. Due to these factors, no additional credit risk beyond amounts provided for collection losses is believed by management to be probable in the Company’saccounts receivable. As of December 31, 2016 , one51Table of Contentscustomer represented 10% or more of the Company’s accounts receivable balance, compared to no customers as of December 31, 2015 . At both December 31,2016 and December 31, 2015 , no customer represented 10% or more of the Company’s revenue for all periods presented.Revenue RecognitionThe Company derives revenue from Software-as-a-Service ("SaaS") arrangements and multiple element arrangements. The Company recognizes revenuewhen (i) persuasive evidence of an arrangement exists, (ii) delivery has occurred, (iii) the fee is fixed or determinable and (iv) collectability is probable. TheCompany's revenue recognition policies for these revenue streams are discussed below.The Company derives the majority of its revenue from data protection solutions sold as subscriptions. These services are standalone independent servicesolutions, which are generally contracted for a one - to three -year term. Subscription arrangements include access to use the Company’s services via the internet.The Company recognizes revenue in accordance with Accounting Standards Codification (“ASC”) 605-10, Overall Revenue Recognition. Subscription revenue isrecognized ratably on a daily basis upon activation of service over the subscription period, when persuasive evidence of an arrangement with a customer exists, thesubscription period has been activated, the price is fixed or determinable, and collection is reasonably assured. Amounts received prior to satisfying the aboverevenue recognition criteria are recorded as deferred revenue in the accompanying condensed consolidated balance sheets.The Company enters into multiple element arrangements, which may include a combination of software and non-software related products and services,including subscription services, software licenses, hardware, professional services and post-contract customer support ("PCS"). In such arrangements, theCompany follows the multiple element guidance in accordance with ASC 605-25, Revenue Recognition - Multiple-Element Arrangements . The Company allocatesrevenue to each element based on the relative selling price method to the overall arrangement consideration. The selling price for a deliverable is based on vendor-specific objective evidence ("VSOE"), if available, Third Party Evidence ("TPE"), if VSOE is not available, or Best Estimate of Selling Price ("BESP"), if neitherVSOE nor TPE are available. Typically, the Company uses BESP for these arrangements.For its software arrangements, which often contain multiple revenue elements, such as software licenses, professional services and PCS, the Companyrecognizes and defers revenue using the residual method in accordance with ASC 985-605, Software . Revenue is allocated to each element, excluding thesoftware license, based on VSOE. VSOE is limited to the price charged when the element is sold separately or, for an element not yet being sold separately, theprice established by management having the relevant authority. The Company does not have VSOE for its software licenses since they are seldom sold separately.Accordingly, revenue is allocated to the software license using the residual value method. Under the residual value method, revenue equal to VSOE of eachundelivered element is initially deferred and any remaining arrangement fee is then allocated to the software license.Hardware revenues are generally recognized upon delivery or upon installation, if required. Professional services are generally provided on a time andmaterials basis and revenue from professional services, including installation services, is recognized as services are performed, or upon installation if required.The Company excludes any taxes assessed by a governmental authority that are directly imposed on a revenue-producing transaction (i.e., sales, use and valueadded) from its revenue and costs. Reimbursement received for shipping costs is recorded as revenue.Deferred product costs represent deferred cost of revenue for product shipments to customers prior to satisfaction of the Company's revenue recognitioncriteria. Such costs are classified as prepaid expense and other current assets if the related deferred revenue is initially classified as current. Deferred product costsare recorded in other assets if the related deferred revenue is initially classified as long-term, and remain a component of noncurrent assets until such costs arerecognized in the consolidated statement of operations. In certain cases these costs are recognized ratably over the customer contract term.Cash Equivalents and Marketable SecuritiesThe Company considers all highly liquid investments purchased with an original purchase maturity of 90 days or less to be the equivalent of cash for thepurpose of balance sheet and statement of cash flows presentation.Marketable securities consist of time deposits and U.S. treasury securities with initial maturities of more than 90 days . Short-term investments in marketablesecurities are classified as available-for-sale and are recorded at fair value with unrealized gains and losses (excluding other-than-temporary impairments) reportedas a separate component of accumulated other comprehensive loss. Realized gains and losses and declines in value judged to be other-than-temporary are includedin52Table of Contentsincome based on the specific identification method. Fair value is determined based on quoted market prices. At December 31, 2016 , the Company did not haveany marketable securities. At December 31, 2015 , the Company's marketable securities had remaining maturities within one year and had a total cost basis of $1.0million .The Company reviews its investments for other-than-temporary impairment whenever evidence indicates that an investment’s carrying amount is notrecoverable within a reasonable period of time. There were no other-than-temporary impairments during the years ended December 31, 2016 , 2015 , and 2014 .Property and EquipmentProperty and equipment are stated at cost. Expenditures for repairs and maintenance are charged to expense as incurred. Upon retirement or sale, the cost ofthe assets disposed of and the related accumulated depreciation and amortization are eliminated from the accounts and any resulting gain or loss is reflected in theconsolidated statement of operations. Depreciation and amortization is calculated using the straight-line method over the estimated useful lives of the assets, whichare as follows:Asset ClassificationEstimated Useful LifeComputer equipment2 - 4 yearsAppliances3 yearsPurchased software3 yearsInternal-use software2 - 4 yearsFurniture and fixtures5 yearsLeasehold improvementsShorter of useful life or remaining life of leaseImpairment of Long-Lived AssetsThe Company reviews property and equipment and intangible assets for impairment whenever events or changes in circumstances indicate that the carryingamount of an asset may not be recoverable. If the recoverability of these assets is considered to be impaired, the impairment to be recognized equals the amount bywhich the carrying value of the assets exceeds their estimated fair value. During the fourth quarter of 2016, the Company identified an impairment related to aninternal-use software project. A shift in strategy resulted in costs associated with aspects of the project which had been capitalized to become impaired. As ofDecember 31, 2016 the Company recognized an immaterial impairment loss related to internal-use software which was recorded to interest and other income(expense), net on the consolidated statement of operations. The Company did not identify any impairment of its long-lived assets as of December 31, 2015 or 2014.Business CombinationsIn accordance with ASC 805, Business Combinations ("ASC 805"), the Company recognizes tangible and intangible assets acquired and liabilities assumedbased on their estimated fair values. Determining these fair values requires management to make significant estimates and assumptions, especially with respect tointangible assets.The Company recognizes identifiable assets acquired and liabilities assumed at their acquisition date fair value. Goodwill as of the acquisition date ismeasured as the excess of consideration transferred over the net of the acquisition date fair value of the assets acquired and the liabilities assumed and representsthe expected future economic benefits arising from other assets acquired that are not individually identified and separately recognized. While the Company uses itsbest estimates and assumptions as part of the purchase price allocation process to accurately value assets acquired and liabilities assumed at the acquisition date, itsestimates are inherently uncertain and subject to refinement. As a result, during the measurement period, which may be up to one year from the acquisition date,the Company records adjustments to the assets acquired and liabilities assumed with the corresponding offset to goodwill to the extent that it identifies adjustmentsto the preliminary purchase price allocation. Upon the conclusion of the measurement period or final determination of the values of assets acquired or liabilitiesassumed, whichever comes first, any subsequent adjustments are recorded to the consolidated statements of operations. Goodwill and Acquired Intangible AssetsThe Company records goodwill when consideration paid in a business acquisition exceeds the value of the net assets acquired. The Company’s estimates offair value are based upon assumptions believed to be reasonable at that time but that are53Table of Contentsinherently uncertain and unpredictable. Assumptions may be incomplete or inaccurate, and unanticipated events or circumstances may occur, which may affect theaccuracy or validity of such assumptions, estimates or actual results.Goodwill is not amortized, but rather is tested for impairment annually or more frequently at the reporting unit level if facts and circumstances warrant areview. The Company has determined that there is a single reporting unit for the purpose of conducting this goodwill impairment assessment. For purposes ofassessing potential impairment, the Company estimates the fair value of the reporting unit (based on the Company’s market capitalization) and compares thisamount to the carrying value of the reporting unit (as reflected by the Company’s total stockholders’ equity). If the Company determines that the carrying value ofthe reporting unit exceeds its fair value, an impairment charge would be required. The Company’s annual goodwill impairment test is performed at November 30thof each year. To date, the Company has not identified any impairment to goodwill.Intangible assets acquired in a business combination are recorded at their estimated fair values at the date of acquisition. The Company amortizes acquiredintangible assets over their estimated useful lives based on the pattern of consumption of the economic benefits or, if that pattern cannot be readily determined, ona straight-line basis. The Company reviews its intangible assets with definite lives for impairment when events or changes in circumstances indicate that the relatedcarrying amount may not be recoverable. To date, the Company has not identified any impairment of our intangible assets.Internal-use Software and Website DevelopmentThe Company accounts for its software and website development costs in accordance with the guidance in ASC 350-40, Internal-Use Software and ASC 350-50, Website Development Costs . The costs incurred in the preliminary stages of development are expensed as incurred. Once an application has reached thedevelopment stage, internal and external costs, if direct and incremental, are capitalized until the application is substantially complete and ready for its intendeduse, at which point such costs are amortized over the estimated useful life of the software. As of December 31, 2016 and December 31, 2015 , the Company hadcapitalized $2.4 million and $1.8 million of costs associated with internal-use software, respectively. For the years ended December 31, 2016 , 2015 , and 2014 ,the Company recorded $0.4 million , $0.3 million , and $0.1 million of amortization expense related to capitalized internal-use software, respectively.Advertising ExpensesThe Company expenses advertising costs as incurred. During the years ended December 31, 2016 , 2015 , and 2014 , the Company incurred approximately$17.8 million , $15.0 million , and $18.0 million of advertising expense, respectively, which is included in sales and marketing expense in the accompanyingstatements of operations.Accounts ReceivableAccounts receivable are recorded at the invoiced amount. The allowance for doubtful accounts reflects the Company’s best estimate of the amount of probablecredit losses in the Company’s existing accounts receivable. The Company specifically analyzes historical bad debts, the aging of the accounts receivable,creditworthiness, and current economic trends, to evaluate the allowance for doubtful accounts. Past due balances are reviewed individually for collectability.Account balances are charged against the allowance for doubtful accounts after all means of collection have been exhausted, and the potential for recovery isconsidered remote. The allowance for doubtful accounts is recorded as a reduction in accounts receivable. The Company also maintains an allowance for salesreturns and credits to customers for which the Company has the ability to estimate based upon historical experience. The allowance for sales returns and credits isrecorded as a reduction in revenue.The following is a rollforward of the Company's accounts receivable reserve and allowance (in thousands): Balance Beginning ofPeriod Charged to Statement ofOperations Deductions (1) Balance End of PeriodYear ended December 31, 2016 $139 $1,462 $(14) $1,587Year ended December 31, 2015 $156 $(17) — $139Year ended December 31, 2014 $93 $64 $(1) $156(1) Deductions include actual accounts written-off, net of recoveries and credits issued54Table of ContentsIncome TaxesThe Company provides for income taxes under the liability method. Deferred tax assets and liabilities are determined based on differences between financialreporting and tax bases of assets and liabilities and are measured using the enacted tax rates in effect when the differences are expected to reverse. Deferred taxassets are reduced by a valuation allowance to reflect the uncertainty associated with their ultimate realization.The Company accounts for uncertain tax positions recognized in the consolidated financial statements by prescribing a more-likely-than-not threshold forfinancial statement recognition and measurement of a tax position taken or expected to be taken in a tax return.Segment InformationOperating segments are defined as components of an enterprise engaging in business activities for which discrete financial information is available andregularly reviewed by the chief operating decision maker in deciding how to allocate resources and in assessing performance. The Company views its operationsand manages its business in one operating segment. The Company does not disclose geographic information for revenue and long-lived assets, excluding deferredtax assets, goodwill and intangible assets. Revenue and long-lived assets, excluding deferred tax assets, goodwill and intangible assets, located outside the UnitedStates do not exceed 10% of total revenue and total assets.Stock-Based CompensationThe Company recognizes stock-based compensation as an expense in the financial statements using the estimated grant-date fair value over the individualaward's requisite service period, which equals the vesting periods in all cases but for certain market-based awards. The Company uses the straight-line amortizationmethod for recognizing stock-based compensation expense. The Company estimates the fair value of stock options on the date of grant using the Black-Scholesoption-pricing model and the fair value of stock options and awards with market-based vesting conditions on the date of grant using a Monte Carlo simulation.These models require the use of highly subjective estimates and assumptions, including expected stock price volatility, expected term of an award, risk-free interestrate, and expected dividend yield. The grant date fair value of restricted stock units granted is based on the fair value of the underlying common stock on the dateof grant.Costs Associated with Exit ActivitiesThe Company accounts for employee termination benefits that represent a one-time benefit in accordance with ASC 420, Exit or Disposal Cost Obligations("ASC 420"). Other costs associated with exit activities include contract termination costs, including costs related to leased facilities to be abandoned or subleased,expensed in accordance with ASC 420.Recently Issued Accounting PronouncementsIn May 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update ("ASU") 2014-09, Revenue from Contacts withCustomers (“ASU 2014-09”), updated guidance and disclosure requirements for recognizing revenue. The new revenue recognition standard provides a five-stepanalysis of transactions to determine when and how revenue is recognized. The revenue standard is based on the principle that revenue should be recognized todepict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange forthose goods or services. In March 2016, the FASB issued an amendment to the standard, ASU 2016-8, Revenue from Contracts with Customers (Topic 606):Principal versus Agent Considerations (Reporting Revenue Gross versus Net) , which clarifies the implementation guidance on principal versus agentconsiderations. In April 2016, the FASB issued an additional amendment to the standard, ASU 2016-10, Revenue from Contracts with Customers (Topic 606):Identifying Performance Obligations and Licensing (“ASU 2016-10”), which clarifies the guidance on identifying performance obligations and the implementationguidance on licensing. The collective guidance will be effective for the Company on January 1, 2018, with early adoption permitted, but not earlier than January 1,2017. The guidance may be applied retrospectively to each prior period presented (full retrospective) or retrospectively with the cumulative effect recognized as ofthe date of initial adoption (modified retrospective). The Company will adopt ASU 2014-09 in the first quarter of 2018. In the first quarter of 2017 the Companycompleted an acquisition, discussed in Note 16 - Subsequent Events. The Company is in the process of analyzing the impact of this acquisition on adoption and asa result has not yet selected a transition method. While the Company continues to assess the potential impact of these standards on its consolidated financialstatements and disclosures, the Company has begun identifying necessary changes to its systems, processes, and internal controls. The Company continues torefine its implementation timeline which is expected to last the duration of 2017.55Table of ContentsIn August 2014, the FASB issued ASU 2014-15, Presentation of Financial Statements — Going Concern: Disclosure of Uncertainties about an Entity’sAbility to Continue as a Going Concern (“ASU 2014-15”). The standard requires that the Company evaluates, at each interim and annual reporting period,whether there are conditions or events that raise substantial doubt about its ability to continue as a going concern within one year after the date the financialstatements are issued, and provide related disclosures. ASU 2014-15 is effective for annual periods ending after December 15, 2016, and for annual and interimperiods thereafter, and early adoption is permitted. The Company adopted ASU 2014-15 as of December 31, 2016. The adoption of this standard did not result inadditional disclosure, as the Company determined that there are no conditions or events which raise doubt about the Company's ability to continue as a goingconcern for the period ending one year from the date of issuance of its December 31, 2016 financial statements. Accordingly, there was no impact on theCompany's consolidated financial statements as a result of adoption.In April 2015, the FASB issued ASU 2015-05, Intangibles—Goodwill and Other—Internal-Use Software: Customer’s Accounting for Fees Paid in a CloudComputing Arrangement (“ASU 2015-05”). The standard clarifies the circumstances under which a cloud computing customer would account for the arrangementas a license of internal-use software under ASC 350-40. ASU 2015-05 is effective for annual periods, including interim periods within those annual periods,beginning after December 15, 2015, and early adoption is permitted. The Company adopted ASU 2015-05 as of January 1, 2016. The adoption of ASU 2015-05did not have a material impact on our condensed consolidated financial statements.In February 2016, the FASB issued ASU 2016-02, Leases ("ASU 2016-02"). ASU 2016-02 requires lessees to recognize the assets and liabilities on theirbalance sheet for the rights and obligations created by most leases and continue to recognize expenses on their income statements over the lease term. It will alsorequire disclosures designed to give financial statement users information on the amount, timing, and uncertainty of cash flows arising from leases. The guidance iseffective for annual reporting periods beginning after December 15, 2018 and interim periods within those fiscal years, with early adoption permitted. TheCompany is currently evaluating the effect of the standard on its consolidated financial statements.In March 2016, the FASB issued ASU 2016-09, Compensation - Stock Compensation (Topic 718): Improvements to Employee Share-Based PaymentAccounting (“ASU 2016-09”). The amendments in this ASU involve several aspects of the accounting for share-based payment transactions, including the incometax consequences, classification of awards as either equity or liabilities, and classification on the statement of cash flows. For public entities, ASU 2016-09 iseffective for fiscal years beginning after December 15, 2016, and interim periods within those fiscal years, with earlier adoption permitted for all entities. TheCompany does not expect any material impact from adoption of this guidance on the Company's consolidated financial statements.In June 2016, the FASB issued ASU No. 2016-13, Measurement of Credit Losses on Financial Instruments (“ASU 2016-13”). ASU 2016-13 is intended toimprove financial reporting by requiring timelier recognition of credit losses for financial instruments held by financial institutions and other organizations. ASU2016-13 is effective for fiscal years, and interim periods within, beginning after December 15, 2019. Early adoption is permitted. The Company is currentlyevaluating the effect of the standard on its consolidated financial statements.In August 2016, the FASB issued ASU 2016-15, Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments("ASU 2016-15"). The amendments in this ASU clarify and provide specific guidance on eight cash flow classification issues that are not currently addressed bycurrent GAAP and thereby reduce the current diversity in practice. ASU 2016-15 is effective for public business entities for annual periods, including interimperiods within those annual periods, beginning after December 15, 2017, with early application permitted. The Company does not expect any material impact fromadoption of this guidance on the Company's consolidated financial statements.In October 2016, the FASB issued ASU 2016-16, Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory (“ASU 2016-16”). Thepurpose of ASU 2016-16 is to simplify the income tax accounting of an intra-entity transfer of an asset other than inventory and to record its effect when thetransfer occurs. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annualreporting periods and early adoption is permitted. The Company is currently evaluating the effect of the standard on its consolidated financial statements.On November 17, 2016, the FASB issued ASU 2016-18, Statement of Cash Flows (Topic 230): Restricted Cash (“ASU 2016-18”). ASU 2016-18 requiresthat the statement of cash flows explain the change during the period in the total of cash, cash equivalents and amounts generally described as restricted cash orrestricted cash equivalents. Entities will also be required to reconcile such total to amounts on the balance sheet and disclose the nature of the restrictions. Theguidance is effective for annual reporting periods beginning after December 15, 2017 and interim periods within those fiscal years. The Company is currentlyevaluating the effect of the standard on its consolidated financial statements.In January 2017, the FASB issued ASU No. 2017-01, Clarifying the Definition of a Business (“ASU 2017-01”). The amendments in this ASU clarify therequirements for a set of activities to be considered a business and narrows the definition of an output. ASU 2017-01 is effective for fiscal years, and interimperiods within, beginning after December 15, 2017. Early56Table of Contentsadoption is permitted. A reporting entity must apply the amendments in ASU 2017-01 using a prospective approach. The Company is currently evaluating theeffect of the standard on its consolidated financial statements.In January 2017, the FASB issued ASU 2017-04, Simplifying the Test for Goodwill Impairment . The standard eliminates the second step in the goodwillimpairment test which requires an entity to determine the implied fair value of the reporting unit’s goodwill. The standard is effective for annual and interimgoodwill impairment tests conducted in fiscal years beginning after December 15, 2019, with early adoption permitted. The Company is currently evaluating theeffect of the standard on its consolidated financial statements.3. Net Loss Per ShareBasic loss per share is calculated by dividing the net loss by the weighted average number of common shares outstanding during the period. Diluted net lossper share is calculated by dividing net loss by the sum of the weighted average number of common shares and potentially dilutive securities outstanding during theperiod using the treasury stock method. For the periods in which the Company incurred a net loss, the effect of the Company's outstanding common stockequivalents were not included in the calculation of diluted loss per share as they were anti-dilutive. Accordingly, basis and diluted net loss per share for thoseperiods were identical.The following table sets forth the computation of basic and diluted net loss per share: Years Ended December 31, 2016 2015 2014 (In thousands, except share and per share data)Numerator: Net loss$(4,099) $(21,615) $(9,350)Denominator: Weighted average common shares outstanding, basic27,029 27,188 26,817 Effect of potential dilutive common shares— — —Weighted average shares outstanding, diluted27,029 27,188 26,817Basic and diluted net loss per share$(0.15) $(0.80) $(0.35)The following options to purchase common shares and restricted stock units have been excluded from the computation of diluted net loss per share becausethey had an anti-dilutive impact (in thousands): Years Ended December 31, 2016 2015 2014Options to purchase common stock1,585 3,226 3,330Restricted stock units1,853 1,101 850Total3,438 4,327 4,1804. Fair Value of Financial InstrumentsDerivative InstrumentsNon-designated Foreign Currency ContractsThe Company uses foreign currency forward contracts as part of our strategy to manage exposure related to Euro denominated intercompany monetary assetsand liabilities. The Company has not designated these forward contracts as hedging instruments pursuant to ASC 815, Derivatives and Hedging . Accordingly, theCompany recorded the fair value of these contracts at the end of each reporting period in the consolidated balance sheets, with changes in the fair value recorded inearnings as interest and other income (expense), net in the consolidated statements of operations. Cash flows from the settlement of these non-designated foreigncurrency contracts are reported in cash flows from investing activities. These currency forward contracts are entered into for periods consistent with currencytransaction exposures, generally less than one year . At December 31, 2016 and 2015 , we had outstanding contracts with a total notional value of $37.7 million and$36.7 million , respectively.57Table of ContentsThe following table provides a quantitative summary of the fair value of derivative instruments not designated as hedging instruments as of December 31,2016 and 2015 (in thousands): Fair ValueDescriptionBalance Sheet Classification December 31, 2016 December 31, 2015Derivative Assets: (in thousands)Non-Designated Hedging Instruments Foreign currency contractsPrepaid expenses and other current assets $380 $—Total Derivative Assets $380 $— Derivative Liabilities: Non-Designated Hedging Instruments Foreign currency contractsAccrued expenses $— $400Total Derivative Liabilities $— $400The following tables summarize the gains related derivative instruments not designated as hedging instruments for the year ended December 31, 2016 , 2015and 2014 (in thousands): Years Ended December 31, Location in Statement of Operations 2016 2015 2014Foreign currency contractsInterest and other income (expense), net $1,700 $3,404 $807Other Fair Value MeasurementsThe Company applies the guidance in ASC 820, Fair Value Measurements and Disclosures , ("ASC 820"), which provides that fair value is based on the pricethat would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. In order toincrease consistency and comparability in fair value measurements, ASC 820 establishes a fair value hierarchy that prioritizes observable and unobservable inputsused to measure fair value into three broad levels, which are described below:Level 1: Quoted prices (unadjusted) in active markets that are accessible at the measurement date for assets or liabilities. The fair value hierarchy gives thehighest priority to Level 1 inputs.Level 2: Other inputs that are observable directly or indirectly, such as quoted prices for similar assets and liabilities or market corroborated inputs.Level 3: Unobservable inputs are used when little or no market data is available, which requires the Company to develop its own assumptions about howmarket participants would value the assets or liabilities. The fair value hierarchy gives the lowest priority to Level 3 inputs.In determining fair value, the Company utilizes valuation techniques that maximize the use of observable inputs and minimize the use of unobservable inputsto the extent possible in its assessment of fair value.The Company’s assets and liabilities that are measured at fair value on a recurring basis, by level, within the fair value hierarchy are summarized as follows(in thousands):58Table of Contents December 31, 2016 December 31, 2015 Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 TotalAssets: Cash equivalents—money market funds$20,728 $— $— $20,728 $19,703 $— $— $19,703Marketable securities—U.S. treasurysecurities and time deposits— — — — — 1,000 — 1,000Foreign currency exchange contracts— 380 — 380 — — — —Total$20,728 $380 $— $21,108 $19,703 $1,000 $— $20,703Liabilities: Foreign currency exchange contracts— — — — — 400 — 400Total$— $— $— $— $— $400 $— $400The Company’s investments in money market funds are classified within Level 1 of the fair value hierarchy because they are valued using quoted marketprices. Our marketable securities and foreign currency exchange contracts are classified as Level 2 within the fair value hierarchy as they are valued usingprofessional pricing sources for identical or comparable instruments, rather than direct observations of quoted prices in active markets. No assets or liabilities areclassified as Level 3 within the fair value hierarchy.5. AcquisitionsOur consolidated financial statements include the operating results for each acquired entity from its respective date of acquisition.2016 AcquisitionEVaultOn January 13, 2016, the Company completed the acquisition of the North American cloud-based business continuity and disaster recovery assets of EVault,Inc. ("EVault") for total cash consideration of $14.0 million , less the fair value of prepaid transactional services of $2.4 million , for a net purchase price of $11.6million . The Company completed the acquisition of the assets used in the European Union operations of EVault on March 31, 2016. The Company acquiredEVault to offer business continuity and disaster recovery solutions designed for SMBs and small enterprises, including EVault Cloud Backup and Recovery,EVault Backup and Recovery Appliance and EVault Cloud Resiliency Services DRaaS offering.The acquisition of EVault has been accounted for as a business combination and, in accordance with ASC 805, the Company has recorded the assets acquiredand liabilities assumed at their respective fair values as of the acquisition dates.In connection with the acquisition of EVault, the Company negotiated a Transition Services Agreement ("TSA") that provides a credit to be used againstfuture services provided under the terms of the agreement. The Company estimated the fair value of the TSA credit to be $2.4 million and accounted for it as areduction in consideration transferred in the purchase price allocation. The TSA credit was recorded in prepaid expenses and other current assets on theconsolidated balance sheet as of the acquisition date. For the year ended December 31, 2016 , the Company recognized $2.4 million in costs that were recorded asa reduction in the TSA credit. As of December 31, 2016 , there was no remaining balance of the TSA credit on the consolidated balance sheet.The following tables summarize the purchase price allocation (in thousands):Fair value of consideration transferred: Cash$14,000Fair value of prepaid TSA(2,375)Fair value of total acquisition consideration$11,62559Table of ContentsFair value of assets acquired and liabilities assumed: Prepaid expenses$1,330Property and equipment6,776Intangible assets9,150Other long-term assets564Goodwill989Total assets acquired18,809Deferred revenue(6,830)Accrued liabilities(354)Net assets acquired$11,625 For the years ended December 31, 2016 , 2015 , and 2014 , acquisition-related expenses were $4.5 million , $5.6 million and $0.4 million respectively.Acquisition-related expenses have been included primarily in general and administrative expenses in the consolidated statements of operations. The operatingresults of EVault have been included in the consolidated statements of operations beginning on the acquisition date. Through the nine months ended September 30,2016, the Company’s condensed consolidated statements of operations included $47.0 million of revenue as a result of the EVault acquisition. During the fourthquarter, the Company determined that disclosing the amount of EVault related revenue and expenses included in the condensed consolidated statements ofoperations became impracticable as certain operations were integrated into the operations of the Company. Furthermore, the Company operates as a one reportablesegment and does not consider EVault a separate reporting segment.The significant intangible assets identified in the purchase price allocation discussed above include developed technology, trade names and customerrelationships, which are amortized over their respective useful lives on a straight-line basis. The preliminary allocations of the purchase price are subject torevisions as additional information is obtained about the facts and circumstances that existed at the time of acquisition. Developed technology consists of productsthat have reached technological feasibility and trade names represent acquired company and product names. To value the developed technology asset, theCompany utilized the income approach, specifically a discounted cash-flow method known as the multi-period excess earnings method. The trade name intangiblewas valued using a relief from royalty method, which considers both the market approach and the income approach. Customer relationships represent theunderlying relationships with certain customers to provide ongoing services for products sold. The Company utilized the replacement cost/lost profits methodologyto derive the fair value of the customer relationships.The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired and risk-adjusted discount rates used in thevaluation: Amount Weighted Average UsefulLife Risk-AdjustedDiscount Rates used inValuation (in thousands) (in years) Developed technology$5,650 4 15%Customer relationships2,500 6 14%Trade names1,000 7 14%Total identifiable intangible assets$9,150 Pro Forma Financial Information (unaudited)The following unaudited pro forma information presents the condensed combined results of operations of the Company and EVault for the twelve monthsended December 31, 2015 as if the acquisition of EVault had been completed on January 1, 2015. These pro forma condensed consolidated financial results havebeen prepared for comparative purposes only and include certain adjustments that reflect pro forma results of operations, such as increased amortization for the fairvalue of acquired intangible assets, fair value adjustments (step-downs) for property, plant and equipment and deferred revenue, reversal of revenues and costsdirectly attributable to assets and products not acquired, and adjustments relating to the tax effect of combining the Company and EVault businesses.The unaudited pro forma results do not reflect any operating efficiencies or potential cost savings which may result from the consolidation of the operations ofthe Company and EVault. Accordingly, these unaudited pro forma results are presented60Table of Contentsfor informational purposes only and are not necessarily indicative of the results of operations that actually would have been achieved had the acquisition occurredas of January 1, 2015, nor are they intended to represent or be indicative of future results of operations (in thousands): Year Ended December31, 2015Revenue$220,403Net loss$(102,376) Basic and diluted net loss per share$(3.77)Weighted-average number of common shares used in computing basicand diluted net loss per share27,187,910The pro forma financial information shown above includes a nonrecurring adjustment of $3.3 million , to eliminate transaction costs directly attributable to theacquisition incurred by the Company for the year ended December 31, 2015, in arriving at the pro forma net loss shown above.2015 AcquisitionsSMS BackupOn October 23, 2015, the Company acquired all intellectual property rights in connection with the SMS Backup & Restore and Call Log Backup & Restoreapplications ("SMS Backup") for total consideration of approximately $0.3 million . The company acquired SMS Backup to strengthen its product line and overalltechnology portfolio. The results of operations for the acquisition have been included in the Company's operations since the date of acquisition and were notmaterial for the periods presented.The acquisition has been accounted for as a business combination and, in accordance with ASC 805, the Company has recorded the assets acquired andliabilities assumed at their respective fair values as of the acquisition date. As a result of the acquisition, the Company recorded identifiable intangible assetsrelated to customer relationships of $0.3 million . As of the acquisition date, the customer relationships had weighted-average useful lives of 6.0 years. Theseidentifiable intangible assets are amortized over their estimated useful lives based on the pattern of consumption of the economic benefits or, if that pattern cannotbe readily determined, on a straight-line basis.Rebit, Inc.On August 11, 2015, the Company acquired certain assets of Rebit, Inc. ("Rebit") for total consideration of approximately $1.3 million , which included aninitial cash payment of $1.0 million and an estimated fair value of $0.3 million for additional consideration which was paid one year from the date of acquisition.The Company employs six of Rebit’s former employees at its current location in Longmont, Colorado. The company acquired Rebit to strengthen its product lineand overall technology portfolio.The results of operations for the acquisition have been included in the Company's operations since the date of acquisition and were not material for the periodspresented.The acquisition of Rebit has been accounted for as a business combination and, in accordance with ASC 805, the Company has recorded the assets acquiredand liabilities assumed at their respective fair values as of the acquisition date. As a result of the acquisition of Rebit, the Company recorded goodwill in theamount of $0.6 million and identifiable intangible assets of $0.7 million . The goodwill is fully deductible for tax purposes. As of the acquisition date, developedtechnology and customer relationships had weighted-average useful lives of 6.0 years and 4.0 years, respectively. These identifiable intangible assets areamortized over their estimated useful lives based on the pattern of consumption of the economic benefits or, if that pattern cannot be readily determined, on astraight-line basis.2014 AcquisitionMailStore Software GmbH61Table of ContentsOn December 19, 2014, the Company completed the acquisition of all of the outstanding capital stock of MailStore Software GmbH (MailStore), $15.8million in cash, net of cash acquired. The Company believes that this transaction advances the Company's plan for global expansion and enhances the Company'sportfolio of continuity solutions for SMBs, adding email archiving and indexing solutions. The Company has maintained the employees of MailStore.The results of operations for the acquisition have been included in the Company's operations since the date of acquisition and were not material for the periodspresented.The acquisition of MailStore has been accounted for as a business combination and, in accordance with ASC 805, the Company has recorded the assetsacquired and liabilities assumed at their respective fair values as of the acquisition date as follows (in thousands):Fair value of assets acquired and liabilities assumed: Cash acquired$2,005Accounts receivable633Prepaid and other1,050Deferred tax asset588Intangible assets7,443Goodwill12,502Total assets acquired24,221Deferred revenue(1,861)Other liabilities assumed(2,200)Deferred tax liability(2,352)Net assets acquired$17,808Goodwill of $12.5 million was recognized for the excess purchase price over the fair value of the net assets acquired. The goodwill recorded in connectionwith this transaction is primarily related to synergies expected to be achieved, the ability to leverage existing sales and marketing capacity and customer base withrespect to the acquired product, as well as revenue and cash flow projections associated with future technologies. Goodwill from the acquisition of MailStore isincluded within the Company’s one reporting unit and is included in the annual review for impairment. Goodwill is not deductible for tax purposes as thisacquisition was a stock purchase.Identifiable definite-lived intangible assets of $7.4 million will be amortized on a straight-line basis over their estimated useful lives. Developed technologyconsists of products that have reached technological feasibility and tradenames represent acquired company and product names. The Company used the incomeapproach to derive the fair value of the developed technology asset. The tradename intangible was valued using a relief from royalty method, which considers boththe market approach and the income approach. Customer relationships represent the underlying relationships with certain customers to provide ongoingmaintenance services for products sold. To value the customer relationships, the Company utilized the income approach, specifically a discounted cash-flowmethod known as the multi-period excess earnings method. The following table presents the estimated fair values and useful lives of the identifiable intangibleassets acquired: Amount Weighted Average UsefulLife Risk-Adjusted Discount Ratesused in Valuation (in thousands) (in years) Developed technology$5,458 6 15.5%Customer relationships1,613 8 15.5%Tradenames372 6 15.5%Total identifiable intangible assets$7,443 6. Goodwill and Acquired Intangible AssetsAs of December 31, 2016 and 2015, the carrying amount of goodwill is $23.7 million and $23.1 million , respectively. The following is a rollforward of ourgoodwill balance (in thousands):62Table of Contents December 31, 20162015Balance at beginning of fiscal period$23,105$23,728Goodwill acquired989606Effect of foreign exchange rates(366)(1,229)Balance at end of fiscal period$23,728$23,105Purchased intangible assets consist of the following (in thousands): December 31, 2016 December 31, 2015 Weighted-AverageEstimatedUseful Life(in years) GrossCarryingValue AccumulatedAmortization NetCarryingValue GrossCarryingValue AccumulatedAmortization NetCarryingValueDeveloped technology5.4 $13,627 $5,016 $8,611 $8,167 $2,463 $5,704Customer relationships6.5 6,056 2,170 3,886 3,627 1,216 2,411Tradenames7.0 1,710 456 1,254 726 213 513Non-compete agreements3.8 380 380 — 380 368 12Total5.7 $21,773 $8,022 $13,751 $12,900 $4,260 $8,640The Company recorded amortization expense of $3.9 million , $2.0 million and $0.9 million for the years ended December 31, 2016 , 2015 and 2014 ,respectively. Amortization relating to developed technology is recorded within cost of revenue, amortization of customer relationships is recorded within sales andmarketing expenses, and amortization of tradenames and non-compete agreements is recorded within general and administrative expenses on the Company'sconsolidated statements of operations.Future estimated amortization expense of acquired intangibles is as follows (in thousands):2017$3,62020183,56820193,51020201,9302021810Thereafter313Total$13,7517. Property and EquipmentProperty and equipment consists of the following (in thousands): December 31, 2016 2015Computer equipment$61,518 $53,094Software3,009 2,243Furniture and fixtures2,192 1,834Leasehold improvements9,907 8,879Internal-use software2,403 1,789Appliances349 279Total property and equipment79,378 68,118Less accumulated depreciation and amortization(55,506) (46,035)Property and equipment, net$23,872 $22,08363Table of ContentsDepreciation and amortization expense was $12.0 million , $11.6 million , and $11.6 million for the years ended December 31, 2016 , 2015 , and 2014 ,respectively.8. Accrued ExpensesAccrued expenses consist of the following (in thousands): December 31, 2016 2015Accrued marketing$896 $1,727Accrued compensation9,919 3,130Accrued cost of revenue606 —Accrued tax liabilities2,267 435Accrued consulting and professional fees2,342 3,263Accrued facilities1,033 819Derivative liability— 400Accrued other expenses2,705 1,785Total accrued expenses$19,768 $11,5599. Stockholders' EquityShare Repurchase ProgramOn May 11, 2015, the Company's Board of Directors authorized a $20.0 million share repurchase program, effective from May 15, 2015 through May 15,2018. Share repurchases are made from time-to-time in the open market, in privately negotiated transactions or otherwise, in accordance with applicable securitieslaws and regulations. The timing and amount of any share repurchases are determined by the Company's management based on an evaluation of market conditions,the trading price of the stock, and other factors.For the year ended December 31, 2016 , the Company repurchased 574,118 shares of its common stock at an average price of $7.81 per share for a total costof approximately $4.5 million . For the year ended December 31, 2015 , the Company repurchased 502,310 shares of its common stock at an average price of$10.63 per share for a total cost of approximately $5.3 million . At December 31, 2016 , approximately $10.2 million remained available under the Company'sshare repurchase program.10. Stock-based AwardsThe Company’s 2005 Stock Incentive Plan (the "2005 Plan") provided for granting of incentive stock options, non-qualified options, restricted stock, or otherawards to the Company’s employees, officers, directors, and outside consultants up to an aggregate of 3,601,551 shares of the Company’s common stock. Inconjunction with the effectiveness of the 2011 Equity Award Plan (the "2011 Plan"), the Company’s Board of Directors voted that no further stock options or otherequity-based awards would be granted under the 2005 Plan.The 2011 Plan provides for the issuance of stock options, restricted stock, restricted stock units, and other stock-based awards to the employees, officers,directors, and consultants of the Company or its subsidiaries. In connection with the approval of the 2011 Plan, the Company reserved 1,662,000 shares of commonstock for issuance thereunder. On January 1 st of each year, beginning on January 1, 2012, the number of shares reserved under the 2011 Plan increased or willincrease by the lesser of 1,500,000 shares, 4.0% of the outstanding shares of common stock and common stock equivalents, or another amount determined by theCompany’s Board of Directors. As of December 31, 2016 , 1,763,349 shares of common stock were available for future grant under the 2011 Plan.Stock-based awards granted to employees generally vest over a three - or four -year period, and, in the case of stock options, expire ten years from the date ofgrant. Certain awards provide for accelerated vesting if there is a change of control, as defined in the 2005 or 2011 Plan, as applicable. The Company has generallygranted stock options at exercise prices not less than the fair market value of its common stock on the date of grant.64Table of ContentsStock OptionsThe Company generally estimates the fair value of stock options on the date of grant using the Black-Scholes option-pricing model. This model requires theuse of highly subjective estimates and assumptions, including expected stock price volatility, expected term of an award, risk-free interest rate, and expecteddividend yield. The assumptions used to estimate the fair value of the stock options granted for the years ended December 31, 2016 , 2015 , and 2014 were asfollows: Years Ended December 31, 2016 2015 2014Weighted-average exercise price$8.95 $12.97 $10.45Weighted-average grant-date fair value$4.03 $6.33 $5.33Black-Scholes Assumptions Risk-free interest rate1.93% 1.54% to 1.85% 1.88% to 2.10%Expected dividend yield— — —Expected volatility44% 48% to 51% 51% to 53%Expected term (in years)6.1 5.5 to 6.1 5.8 to 6.1Risk-Free Interest RateThe Company bases the risk-free interest rate that it uses in the option valuation model on U.S. Treasury zero-coupon issues with remaining maturities similarto the expected term of the options.Expected Dividend YieldThe Company has not paid, and does not anticipate paying, cash dividends on shares of common stock; therefore, the expected dividend yield is assumed to bezero in the option valuation model.Expected VolatilityThe Company estimates the expected volatility of its common stock at the date of grant based on the historical volatility of comparable public companies overthe option’s expected term as well as its own stock price volatility since the Company’s IPO. Expected TermThe Company has limited public historical information to develop reasonable expectations about future exercise patterns and post-vesting employmenttermination behavior for its stock option grants. As a result, for stock option grants made during the years ended December 31, 2016 , 2015 , and 2014 the expectedterm was estimated using the “simplified method.” The simplified method is based on the average of the vesting tranches and the contractual life of each grant.ForfeituresThe Company is required to estimate forfeitures at the time of grant and revise those estimates in subsequent periods if actual forfeitures differ from thoseestimates. The Company uses historical data to estimate pre-vesting option forfeitures and records stock-based compensation expense only for those awards thatare expected to vest.65Table of ContentsThe following table summarizes stock option activity under stock incentive plans for the twelve months ended December 31, 2016 : Number ofShares Weighted-AverageExercisePrice perShare Weighted-AverageRemainingContractualLife(in years) AggregateIntrinsicValue(in thousands) (2)Outstanding at December 31, 20152,975,673 $11.06 6.71 $724Granted1,500 8.95 Exercised(372,944) 9.54 Cancelled(1,269,352) 11.23 Outstanding at December 31, 20161,334,877 $11.32 6.85 $6,787Exercisable as of December 31, 2016943,354 $11.00 6.44 $5,094Vested and expected to vest as of December 31, 2016 (1)1,265,487 $11.27 6.78 $6,488 (1)Represents the number of vested stock options as of December 31, 2016 , plus the number of unvested stock options expected to vest as of December 31, 2016, based on the unvested stock options outstanding at December 31, 2016 , adjusted for estimated forfeitures.(2)The aggregate intrinsic value is calculated as the positive difference between the exercise price of the underlying stock options and the fair market value of theCompany’s common stock on December 31, 2015 and December 31, 2016 .The total intrinsic value of options exercised during the years ended December 31, 2016 , 2015 , and 2014 was approximately $1.8 million , $1.0 million , and$3.2 million , respectively.As of December 31, 2016 , 2015 , and 2014 , there was approximately $1.7 million , $4.5 million , and $6.2 million , respectively, of unrecognized stock-basedcompensation cost, net of estimated forfeitures, related to unvested stock options that is expected to be recognized over a weighted-average period of 1.72 , 2.18 ,and 2.45 years, respectively. The total unrecognized stock-based compensation cost will be adjusted for future changes in estimated forfeitures.Restricted Stock UnitsThe Company recognizes non-cash compensation expense over the vesting term of restricted stock units. The fair value is measured based upon the number ofunits and the closing price of the Company’s common stock underlying such units on the dates of grant. Upon vesting and settlement, each restricted stock unitentitles the holder to receive one share of common stock.The following table summarizes all restricted stock unit activity for the year ended December 31, 2016 : Number of Shares Weighted Average GrantDate Fair ValueUnvested restricted stock units as of December 31, 20151,001,364 $13.19Restricted stock units granted955,543 9.75Restricted stock units vested(301,611) 13.02Restricted stock units cancelled(285,300) 10.83Unvested restricted stock units as of December 31, 20161,369,996 $11.32As of December 31, 2016 , 2015 , and 2014 , there was approximately $9.3 million , $8.6 million , and $7.4 million respectively, of unrecognized stock-basedcompensation cost, net of estimated forfeitures, related to unvested restricted stock units that is expected to be recognized over a weighted-average period of 2.40 ,2.91 , and 3.67 years, respectively.Restricted Stock AwardsThe Company grants restricted stock awards to members of the Board of Directors annually. The fair value is measured based upon the number of units andthe closing price of the Company’s common stock underlying such units on the dates of grant. Awards to directors vest on the first anniversary of the date of grant.66Table of ContentsThe following table summarizes restricted stock award activity for the year ended December 31, 2016 : Number ofShares Weighted AverageGrant Date FairValueUnvested restricted stock awards as of December 31, 201541,917 $10.90Restricted stock awards granted108,497 9.46Restricted stock awards vested (restriction lapsed)(35,792) 10.88Restricted stock awards forfeited— —Unvested restricted stock awards as of December 31, 2016114,622 $9.55As of December 31, 2016 , 2015 , and 2014 , there was approximately $0.5 million , $0.2 million , and $0.2 million respectively, of unrecognized stock-basedcompensation cost, net of estimated forfeitures, related to unvested restricted stock units that is expected to be recognized over a weighted-average period of 0.60 ,1.10 , and 2.42 years, respectively.Equity Awards with Market-Based Vesting ConditionsOn February 1, 2016, the Company granted 325,000 restricted stock units with market-based vesting conditions. These restricted stock units contain bothperformance and service vesting conditions. These awards will meet the performance vesting condition if, within three years from the date of grant, the closingprice per share of the Company's common stock is at least $15.00 per share for 20 consecutive trading days. Upon achievement of the applicable performancevesting condition, the award will be subject to service vesting, with vesting to occur in four equal quarterly installments over the one-year period from the date ofachieving the performance-based vesting conditions, subject to the recipient's continued service to the Company through the applicable vesting date.The Company estimated the fair value and derived service period of the restricted stock units with market-based vesting conditions on the date of grant using aMonte-Carlo simulation. The model requires the use of subjective estimates and assumptions, including expected volatility, risk-free interest rate and dividendyield.The grant-date stock price and assumptions used to estimate the derived service period and fair value of the equity awards with market-based vestingconditions were as follows: As of February 1, 2016Grant-date stock price8.95Assumptions Expected volatility40%Risk-free interest rate1.01%Expected dividend yield—%In 2015, the Company granted 100,000 restricted stock units with market-based vesting conditions. Of the 100,000 restricted stock units granted, 50,000shares accrue in four equal installments on each anniversary of the date of grant based on continued service through the applicable accrual date, provided that novesting will occur unless the Company maintains a closing stock price of $14.00 per share for 20 consecutive trading days. The remaining 50,000 shares accrue infour equal installments on each anniversary date of grant based on continued service through the applicable accrual date, provided that no vesting will occur unlessthe Company maintains a closing stock price of $18.00 per share for 20 consecutive trading days.67Table of ContentsThe grant-date stock price and assumptions used to estimate the derived service period and fair value of the equity awards with market-based vestingconditions were as follows: As of June 3, 2015Grant-date stock price$11.32Assumptions Expected volatility49%Risk-free interest rate2.38%Expected dividend yield—%In the fourth quarter of 2014, the Company granted 250,000 options with market-based vesting conditions at an exercise price equal to the fair market valueper share of the common stock on the date of grant, $ 14.44 . The vesting of these options is based on achieving target market prices of the common stock for arequisite Trading Period as described herein. There are four targets to be achieved, $ 15.00 , $ 17.50 , $ 20.00 , and $ 22.50 , with 62,500 , or 25% , of the totaloptions vesting at each target. The options shall vest on the first day after the completion of a period of 20 consecutive days in which the common stock hasreached a target price, based upon the closing price (the "Trading Period").The exercise price, grant-date fair value, and assumptions used to estimate the fair value of the equity awards with market-based vesting conditions were asfollows: As of December 3, 2014Exercise price14.44Grant-date fair value7.41Assumptions Expected volatility51%Risk-free interest rate2.29%Expected dividend yield—%The Company recognizes the stock-based compensation expense on equity awards with market-based vesting conditions in the consolidated statements ofoperations over the requisite service period. The achievement of certain market-based vesting conditions may result in the acceleration of recognizing stock-basedcompensation expense compared to the original valuation. As of December 31, 2016 , the Company had achieved certain market-based vesting conditions, whichresulted in additional expense of $0.2 million due to acceleration.The following table summarizes equity awards with market-based vesting conditions activity for the year ended December 31, 2016 : Options withMarket-BasedVesting Conditions Weighted AverageGrant Date FairValue Restricted StockUnits with Market-Based VestingConditions Weighted AverageGrant Date FairValueUnvested market-based vesting awards as of December 31,2015250,000 $7.41 100,000 $11.32Market-based vesting awards granted— — 325,000 4.34Market-based vesting awards vested(125,000) 7.18 (12,500) 11.32Market-based vesting awards forfeited— — (45,000) 4.34Unvested market-based vesting awards as of December 31,2016125,000 $7.65 367,500 $6.00As of December 31, 2016 , 2015, and 2014, there was approximately $0.8 million , $0.7 million , and $1.4 million respectively, of unrecognized stock-basedcompensation cost, net of forfeitures, related to unvested awards with market-based vesting conditions that are expected to be recognized over a weighted-averageperiod of 1.51 , 2.34 , and 0.87 years.68Table of ContentsStock-based Compensation ExpenseStock-based compensation is reflected in the consolidated statements of operations as follows for the years ended December 31, 2016 , 2015 , and 2014 (inthousands): Years Ended December 31, 2016 2015 2014Cost of revenues$807 $730 $539Research and development868 1,171 1,285General and administrative6,161 7,226 3,216Sales and marketing1,064 1,089 1,025Total$8,900 $10,216 $6,06511. Income TaxesThe domestic and foreign components of income (loss) before provision for income taxes were as follows (in thousands): Years Ended December 31, 2016 2015 2014Domestic$(1,911) $(10,120) $2,953Foreign(805) (11,393) (11,936)Total loss before provision for income taxes$(2,716) $(21,513) $(8,983)The components of the provision for income taxes are as follows (in thousands): Years Ended December 31, 2016 2015 2014Current tax provision (benefit) Federal$90 $131 $211State219 113 239Foreign1,089 (118) 5 1,398 126 455Deferred tax provision (benefit) Federal$— $— $(89)State10 4 1Foreign(25) (28) — (15) (24) (88)Total provision for income taxes$1,383 $102 $367 69Table of ContentsA reconciliation of our income tax provision to the statutory federal tax rate is as follows: Years Ended December 31, 2016 2015 2014Expected income tax benefit using U.S. federal statutory rate34.0 % 34.0 % 34.0 %Change in the valuation allowance(43.9) (38.7) 79.6Nondeductible stock-based compensation0.7 (4.5) (8.0)State taxes, net of federal benefit1.6 1.4 (2.1)Foreign rate differential(30.9) (11.8) (30.7)Corporate restructuring— 23.0 (55.3)Income tax credits41.5 4.3 5.1Provision for tax reserves(31.6) (3.5) (17.6)State net operating loss expiration— — (8.1)Non-deductible compensation(14.1) (3.0) —Meals and entertainment(2.4) (0.3) (0.7)Transaction costs(2.8) (0.1) (1.2)Other(3.0) (1.3) 0.9Effective income tax rate(50.9)% (0.5)% (4.1)%The Company recorded income tax expense of $1.4 million , $0.1 million and $0.4 million for the years ended December 31, 2016 , 2015 , and 2014 ,respectively. For the year ended December 31, 2016 , the Company’s tax provision was primarily driven by foreign income taxes, Federal Alternative MinimumTax ("AMT") and state income taxes. For the year ended December 31, 2015 , the Company’s tax provision was primarily driven by AMT, state income taxes, andforeign income taxes, partially offset by a release of a reserve for an uncertain tax position due to the close of an audit for one of our foreign subsidiaries. Oureffective tax rate for the year ended December 31, 2016 is lower than the U.S. federal statutory rate primarily due to provisions for tax reserves, a foreign ratedifferential associated with certain foreign jurisdictions which are subject to significantly lower tax rates than the U.S. federal statutory rate, changes in thevaluation allowance against deferred tax assets, and nondeductible compensation, offset by income tax credits. Our effective tax rate for the year endedDecember 31, 2015 is lower than the U.S. federal statutory rate primarily due to changes in the valuation allowance against deferred tax assets, a foreign ratedifferential associated with certain foreign jurisdictions which are subject to significantly lower tax rates than the U.S. federal statutory rate and nondeductiblestock based compensation, offset by corporate restructuring activities.The components of the Company’s deferred tax assets and liabilities are as follows (in thousands): 2016 2015Deferred tax assets: Net operating loss carryforwards$34,292 $36,822Research and development tax credit carryforwards5,751 4,924Deferred revenue7,213 7,005Stock compensation2,693 4,176Other7,230 6,106Total deferred tax assets57,179 59,033Valuation allowance for deferred tax assets(52,987) (54,982)Total deferred tax assets, net of valuation allowance4,192 4,051Deferred tax liabilities: Amortization(1,452) (2,439)Other(4,133) (3,146)Total deferred tax liabilities(5,585) (5,585)Net deferred tax liabilities$(1,393) $(1,534)As of December 31, 2016 , the Company had U.S. federal, state and foreign net operating loss carryforwards of $105.9 million , $69.7 million , and $4.1million , respectively. Included in the federal and state net operating loss carryforward is $9.970Table of Contentsmillion and $8.8 million that relates to excess tax deductions from stock-based payments, the tax benefit of which will be recorded as an increase in additionalpaid-in capital when the deductions reduce current taxes payable. Upon adoption of ASU 2016-09 for the year beginning January 1, 2017, the losses related toexcess tax deductions from stock-based payments will be recognized as a deferred tax asset which will be fully offset by the Company's valuation allowance. Thefederal net operating loss carryforwards will expire at various dates beginning in 2027 through 2033 . State net operating loss carryforwards will expire at variousdates beginning in 2020 through 2033 . At December 31, 2016 , the Company had federal, state, and foreign research and development tax credit carryforwardsavailable to reduce future income taxes payable of $4.2 million , $3.4 million , and $0.2 million respectively. These credits will expire at various dates beginning inthe year 2025 through 2036 . As of December 31, 2016 the Company also had federal AMT credits of approximately $0.3 million , which can be carried forwardindefinitely.Management has evaluated the positive and negative evidence bearing upon the realizability of its deferred tax assets. As required by the provisions of ASC740, management has determined that it is not more-likely-than-not that the tax benefits related to the federal, state and foreign deferred tax assets will be realizedfor financial reporting purposes. Accordingly, the deferred tax assets have been fully reserved at December 31, 2016 and 2015 . The valuation allowance decreasedapproximately $2.0 million during the year ended December 31, 2016 due primarily to changes in the net operating loss carryforwards and decreases in thedeferred tax asset related to stock based compensation, offset by increases in other deferred tax assets. The valuation allowance increased approximately $8.5million during the year ended December 31, 2015 due primarily to changes in the net operating loss carryforwards and increases in deferred tax assets related tostock based compensation and transaction costs.Future changes in Company ownership may limit the amount of net operating loss carryforwards and research and development credit carryforwards that canbe utilized annually to offset future taxable income and taxes, respectively. In general, an ownership change, as defined by Section 382 of the Internal RevenueCode of 1986, as amended, results from transactions increasing the ownership of certain shareholders or public groups in the stock of a corporation by more than50 percentage points over a three -year period. Based upon the Company’s analysis as of December 31, 2016 , there was no ownership change experienced during2016 .Unrecognized Tax BenefitsA reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows (in thousands): 2016 2015Unrecognized tax benefits, beginning of year$(3,231) $(2,615)Additions based on tax positions related to the current year(943) (1,323)Additions for tax positions of prior years(14) (35)Reductions for tax positions of prior years80 142Settlements— 600Unrecognized tax benefits, end of year$(4,108) $(3,231)The Company accounts for uncertain tax positions under the recognition and measurement criteria of ASC 740-10. For those tax positions for which it is morelikely than not that a tax benefit will be sustained, we record the largest amount of tax benefit with a greater than 50% likelihood of being realized upon settlementwith a taxing authority that has full knowledge of all relevant information. If we do not believe that it is not more likely than not that a tax benefit will be sustained,no tax benefit is recognized. As of December 31, 2016 , the Company had a total amount of unrecognized tax benefits of $4.1 million , of which $0.3 millionrepresents the amount of unrecognized tax benefits that, if recognized, would favorably affect the effective income tax rate in future periods. The differencebetween the total amount of unrecognized tax benefits and the amount that would impact the effective tax rate consists of items that, if recognized, would result ina corresponding increase in the valuation allowance.The Company recognizes interest and penalties related to uncertain tax positions as a component in income tax expense. As of December 31, 2016 , theCompany had no accrued interest or penalties related to uncertain tax positions and no amounts have been recognized in the Company’s consolidated statements ofoperations. The statute of limitations for assessment by the IRS and state tax authorities is open for tax years ending December 31, 2013 , 2014 , 2015 and 2016 ,although carryforward attributes that were generated prior to tax year 2013 may still be adjusted upon examination by the IRS or state tax authorities if they eitherhave been or will be used in a future period. The statute of limitations for assessments by foreign taxing authorities71Table of Contentsis generally not open for years prior to 2012, although carryforward attributes that were generated prior to tax year 2012 may still be adjusted upon examinations.The Company is subject to U.S. federal income tax and various state and local taxes in both domestic and foreign jurisdictions. In the normal course ofbusiness, the Company is subject to examination by taxing authorities within these jurisdictions. The IRS completed its audit of the Company's U.S. federal incometax return for the tax year ended December 31, 2011 during 2014. The closing of the audit did not result in any proposed adjustments or assessments of tax relatingto the 2011 tax year. Additionally, during 2015 the Company completed a German tax audit for MailStore for the tax years ended December 31, 2011, 2012, 2013and 2014 with immaterial adjustments.The Company does not reasonably expect that the unrecognized tax benefit will change significantly within the next twelve months.As of December 31, 2016, a deferred tax liability has not been established for approximately $1.3 million of cumulative undistributed earnings of non-U.S.subsidiaries, which are expected to be reinvested indefinitely in operations outside the U.S. Determination of the unrecognized deferred tax liability on unremittedearnings is not practical due to uncertainty regarding the remittance structure, the mix of earnings and earnings for profit pools in the year of remittance, andoverall complexity of the calculation.12. Commitments and ContingenciesOperating LeasesThe Company leases facilities under leases that expire at varying dates through 2024. Certain of these leases contain renewal options and require the Companyto pay operating costs, including property taxes, insurance, and maintenance.The Company has lease agreements to rent office space in Boston, Massachusetts (corporate headquarters); Salt Lake City, Utah; and Oakville, Canada as wellas various other locations in North America and Europe. The Company has lease agreements to rent data center space in Wakefield, Massachusetts; Phoenix,Arizona; Chandler, Arizona; Bluffdale, Utah; and Ashburn, Virginia. The Company has data center colocation agreements in place with Iron Mountain and Center7 to rent colocation space at each of their data centers. The terms of several of these leases include escalating rent and free rent periods. Accordingly, the Companyrecorded a deferred rent liability related to the free rent and escalating rent payments, such that rent is being recognized on a straight-line basis over the terms ofthe leases. Rent expense was $8.1 million , $5.4 million and $6.0 million for the fiscal years ended December 31, 2016 , 2015 and 2014 , respectively. AtDecember 31, 2016 and 2015 , $4.6 million and $4.9 million is included in accrued expenses and other long-term liabilities related to the deferred rent,respectively. In May 2014, the Company entered into a lease agreement for its new corporate headquarters in Boston, Massachusetts. The initial term of the lease expires onDecember 31, 2024 , and the Company has the option to extend the original term of the lease for one successive five -year period. Upon execution of the leaseagreement, the Company was required to post a security deposit of $0.8 million , which the Company maintains as a letter of credit. The Company’s landlord candraw against this letter of credit in the event of default by the Company. The facility was made available to the Company to begin its build-out on June 1, 2014,and as such, the Company began recording rent expense at that time. In accordance with the lease, the Company received a tenant improvement allowance. Therent expense is recorded net of the allowance over the term of the lease. The leasehold improvements associated with the initial build-out are being amortized overthe initial term of the lease. Any additional leasehold improvements made during the course of occupancy will be amortized over the shorter of the useful life orremaining life of the lease.72Table of ContentsFuture non-cancellable minimum lease payments under all operating leases as of December 31, 2016 , are as follows (in thousands):Years Ended December 31,OfficeLeases DataCenterLeases (1) Total2017$3,941 $3,518 $7,45920183,156 1,989 5,14520192,386 870 3,25620202,262 825 3,08720212,318 849 3,167Thereafter6,366 — 6,366Total$20,429 $8,051 $28,480(1) Certain amounts in the table above relating to colocation leases for the Company's servers include usage based charges in addition tobase rent.Other Non-Cancellable CommitmentsAs of December 31, 2016 , the Company had non-cancellable commitments to vendors primarily consisting of advertising, marketing and broadband servicescontracts, as follows (in thousands):Years Ended December 31,Commitments2017$4,98420181,01020192612020—2021—Total$6,255LitigationOn August 30, 2010, Oasis Research sued the Company and 17 other defendants in the United States Court for the Eastern District of Texas alleginginfringement of certain of Oasis Research’s patents. In October 2015, the parties entered into a confidential agreement to dismiss all matters in the pending caseswith prejudice.Although results of litigation and claims cannot be predicted with certainty, the Company is not presently involved in any legal proceeding in which theoutcome, if determined adversely to the Company, would be expected to have a material adverse effect on our business, operating results, or financial condition.Regardless of the outcome, litigation can have an adverse impact on the Company because of defense and settlement costs, diversion of management resources,and other factors.13. RestructuringIn 2016, the Company recorded restructuring charges of $0.9 million . These charges were associated with the reorganization and consolidation of certainoperations and the disposal of certain assets during 2016, due to the EVault acquisition. These restructuring activities were substantially completed in March 2016.In 2015, the Company recorded restructuring charges of $0.5 million , primarily related to completion of our data center optimization program that wasinitiated in the fourth quarter of 2014, as well as recording a change in estimate of our lease exit charge for our former Boston, Massachusetts corporateheadquarters.In 2014, the Company exited office space and relocated its corporate headquarters. The relocation was made to facilitate growth of the Company and therelated increase in headcount. In association with the exit of the former office space, the Company recorded a charge of $0.4 million at the cease-use date inaccordance with ASC 420, Exit or Disposal Cost73Table of ContentsObligations . Also during the fourth quarter, the Company recorded costs to optimize the operating efficiencies of its data centers which included the exit of afacility and relocation of its equipment to an existing data center. As a result of these data center optimization efforts, there were restructuring expenses totaling$0.4 million for the period ending December 31, 2014. These expenses have been recorded through the restructuring line within the Company's consolidatedstatements of operations.As of December 31, 2016 and 2015 , the Company had $0.0 million and $0.4 million accrued related to restructuring activities, respectively.14. Retirement PlanThe Company has a 401(k) defined contribution savings plan for its employees who meet certain employment status and age requirements. The plan allowsparticipants to contribute a portion of their annual compensation on a pre-tax basis. Effective January 1, 2012, the Company elected to make a matchingcontribution of up to 4% of each employee’s wages. For the periods ending December 31, 2016, 2015 and 2014, the total expense for the Company’s matchingcontributions to the plan was $1.8 million , $1.1 million , and $0.9 million , respectively.15. Revolving Credit FacilityOn May 6, 2015, the Company and certain of our subsidiaries entered into a credit agreement with Silicon Valley Bank (the "Credit Facility"), which providesrevolving credit financing of up to $25.0 million , including a $5.0 million sub-limit for letters of credit. The Credit Facility may be increased by up to anadditional $25.0 million if the existing or additional lenders are willing to make such increased commitments and subject to other terms and conditions. TheCredit Facility is available to the Company on a revolving basis during the period commencing on May 6, 2015 through May 6, 2018 at an interest rate of the WallStreet Journal prime rate plus 75 basis points or LIBOR plus 175 basis points, at the option of the Company.The Credit Facility is secured by substantially all of the Company’s assets and contains customary affirmative and negative covenants, including financialcovenants specifying a minimum quick ratio and minimum consolidated free cash flow, in each case subject to customary and other exceptions for a credit facilityof this size and type, each as further described in the Credit Facility. On May 22, 2015, the Company entered into an amendment to the Credit Facility, with SiliconValley Bank (the "Amendment"). The Amendment eliminates from the events which constitute a change of control and, consequently, an event of default, thereplacement, under specified circumstances, of a majority of the Company’s board of directors. The Amendment also allows the Company to repurchase its capitalstock pursuant to a board of directors approved share repurchase plan, so long as the total of such repurchases does not exceed $20.0 million during the term ofthe Credit Facility and the Company remains in pro forma compliance with the financial and other covenants. On October 30, 2015, the Company entered into asecond amendment to the Credit Facility with Silicon Valley Bank, which included technical corrections relating to certain definitions and calculations of financialcovenants. On July 25, 2016, the Company entered into a third amendment to the Credit Facility with Silicon Valley Bank, which included revised definitions forfinancial covenant calculations.As of December 31, 2016 , the Company was in compliance with these covenants and there was one letter of credit for $0.8 million outstanding under theCredit Facility related to the security deposit on the lease for the Company's corporate headquarters. As of December 31, 2016 , availability under the CreditFacility was $24.2 million .16. Subsequent EventsCredit Facility AmendmentOn January 30, 2017, the Company entered into a fourth amendment to the Credit Facility with Silicon Valley Bank (the "2017 Amendment"), whichincreased the Credit Facility in the amount of $15.0 million to a total credit limit of $40.0 million . The 2017 Amendment also included certain changes to thedefinitions and calculations of financial covenants. On January 31, 2017, $39.2 million was drawn from the Credit Facility, and was used to partially fund theacquisition of Double-Take Software, Inc. (“Double-Take”).AcquisitionOn January 31, 2017, the Company entered into a Stock Purchase Agreement (the “Agreement”) with Vero Parent, Inc. (“Vero Parent”), the sole stockholderof Double-Take, and Vision Solutions, Inc., a wholly-owned subsidiary of Vero Parent, pursuant to which, simultaneously with the execution of the Agreement,the Company acquired all of the outstanding capital stock of Double-Take for a purchase price of $65,250,000 , which was paid $59,750,000 in cash and$5,500,000 by the delivery of 332,326 shares of the Company’s common stock. Of the $59.8 million of cash consideration, $39.2 million was drawn from theCredit Facility with Silicon Valley Bank.74Table of ContentsThe Company is in the process of gathering information to complete its preliminary valuation of certain assets and liabilities acquired as part of the transactionto complete acquisition accounting.17. Quarterly Information (Unaudited)Quarterly results of operations are as follows (in thousands, except per share amounts): For the three months ended: Dec. 31, 2016 Sept. 30, 2016 June 30, 2016 March 31, 2016 Dec. 31, 2015 Sept. 30, 2015 June 30, 2015 March 31, 2015Statements ofOperations Data: Revenue$53,488 $51,948 $53,435 $48,115 $35,065 $34,553 $33,972 $33,026Gross profit$38,629 $36,489 $37,571 $33,360 $25,869 $24,779 $24,172 $23,012Loss from operations$(161) $381 $1,447 $(4,451) $(5,488) $(5,701) $(4,476) $(5,993)Net loss$(670) $107 $1,160 $(4,696) $(4,599) $(5,966) $(4,820) $(6,230)Basic and diluted net loss pershare$(0.02) $0.00 $0.04 $(0.17) $(0.17) $(0.22) $(0.18) $(0.23)75Table of ContentsITEM 9.CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURENone.ITEM 9A.CONTROLS AND PROCEDURESDisclosure Controls and ProceduresOur management, with the participation of our chief executive officer and chief financial officer, evaluated the effectiveness of our disclosure controls andprocedures as of December 31, 2016. The term “disclosure controls and procedures,” as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act, meanscontrols and other procedures of a company that are designed to ensure that information required to be disclosed by a company in the reports that it files or submitsunder the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms. Disclosure controls andprocedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by a company in the reports that it filesor submits under the Exchange Act is accumulated and communicated to the Company’s management, including its principal executive and principal financialofficers, as appropriate to allow timely decisions regarding required disclosure. Management recognizes that any controls and procedures, no matter how welldesigned and operated, can provide only reasonable assurance of achieving their objectives and management necessarily applies its judgment in evaluating thecost-benefit relationship of possible controls and procedures. Based on the evaluation of our disclosure controls and procedures as of December 31, 2016, our chiefexecutive officer and chief financial officer concluded that, as of such date, our disclosure controls and procedures were effective at the reasonable assurance level.Management’s Annual Report on Internal Control Over Financial ReportingOur management is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting isdefined in Rule 13a-15(f) and 15d-15(f) under the Exchange Act as a process designed by, or under the supervision of our principal executive and principalfinancial officers and effected by our board of directors, management, and other personnel to provide reasonable assurance regarding the reliability of financialreporting and the preparation of financial statements for external purposes in accordance with GAAP and includes those policies and procedures that: •pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and disposition of our assets;•provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with GAAP, and thatour receipts and expenditures are being made only in accordance with authorizations of our management and board of directors; and•provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of our assets that could have amaterial effect on our financial statements.Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation ofeffectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance withthe policies or procedures may deteriorate.Management assessed the effectiveness of our internal control over financial reporting as of December 31, 2016. Management based its assessment on criteriaestablished in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 Framework)("COSO").The audited consolidated financial statements of the Company include the results of the acquisition of certain assets from EVault, Inc. As permitted by theU.S. Securities and Exchange Commission, we have excluded certain accounts and transactions that were processed in the acquired business systems from ourassessment of the effectiveness of internal control over financial reporting as of December 31, 2016, since it was not practical for management to conduct anassessment of internal control over financial reporting for this entity between the acquisition date and the date of management's assessment. Excluded from ourassessment of the effectiveness of internal control over financial reporting as of December 31, 2016 were approximately 22% of our total assets and approximately31% of revenues for the year then ended.76Table of ContentsBased on management’s assessment of Carbonite, Inc., management has concluded that our internal control over financial reporting was effective as ofDecember 31, 2016. The certifications of our chief executive officer and chief financial officer attached as Exhibits 31.1 and 31.2 to this Annual Report include, inparagraph 4 of such certifications, information concerning our disclosure controls and procedures and internal controls over financial reporting.Ernst & Young LLP, an independent registered public accounting firm, has issued a report on our internal control over financial reporting, which is includedbelow.Changes in Internal Control over Financial ReportingThere was no change in our internal control over financial reporting identified in connection with the evaluation required by Rules 13a-15(d) and 15d-15(d) ofthe Exchange Act that occurred during the period covered by this Annual Report that has materially affected, or is reasonably likely to materially affect, ourinternal control over financial reporting.REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRMThe Board of Directors and Shareholders ofCarbonite, Inc.We have audited Carbonite, Inc.’s internal control over financial reporting as of December 31, 2016, based on criteria established in Internal Control-IntegratedFramework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) (the COSO criteria). Carbonite, Inc.’smanagement is responsible for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control overfinancial reporting included in the accompanying Management’s Annual Report on Internal Control Over Financial Reporting. Our responsibility is to express anopinion on the company’s internal control over financial reporting based on our audit.We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that weplan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects.Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluatingthe design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in thecircumstances. We believe that our audit provides a reasonable basis for our opinion.A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and thepreparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financialreporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect thetransactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation offinancial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only inaccordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection ofunauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation ofeffectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance withthe policies or procedures may deteriorate.As indicated in the accompanying Management’s Annual Report on Internal Control Over Financial Reporting, management’s assessment of and conclusion on theeffectiveness of internal control over financial reporting did not include the internal controls for certain accounts and transactions that were processed in theacquired business systems of EVault, Inc., which are included in the December 31, 2016 consolidated financial statements of Carbonite, Inc. and constitutedapproximately 22% of total assets and approximately 31% of revenues for the year then ended. Our audit of internal control over financial reporting of Carbonite,Inc. also did not include an evaluation of the internal control over financial reporting of EVault, Inc.In our opinion, Carbonite, Inc. maintained, in all material respects, effective internal control over financial reporting as of December 31, 2016, based on the COSOcriteria.77Table of ContentsWe also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets ofCarbonite, Inc. as of December 31, 2016 and 2015, and the related consolidated statements of operations, comprehensive loss, stockholders’ equity and cash flowsfor each of the three years in the period ended December 31, 2016 of Carbonite, Inc. and our report dated March 16, 2017 expressed an unqualified opinionthereon./s/ Ernst & Young LLPBoston, MassachusettsMarch 16, 2017ITEM 9B.OTHER INFORMATIONNone.78Table of ContentsPART IIIITEM 10.DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCEExcept as set forth below with respect to the Company’s Code of Business Conduct and Ethics, the information required by this item will be set forth in thesections entitled “Board of Directors, Corporate Governance & Related Matters”, “Section 16(a) Beneficial Ownership Reporting Compliance”, “ExecutiveOfficers” and “Criteria for Procedures Director Nominations” of our definitive proxy statement to be filed with the SEC in connection with our 2017 annualmeeting of stockholders (the “Proxy Statement”), which is expected to be filed not later than 120 days after the end of our fiscal year ended December 31, 2016,and is incorporated in this Annual Report by reference.We have adopted a Code of Business Conduct and Ethics that applies to all of our directors, officers and employees, including our principal executive officerand principal financial officer. The Code of Business Conduct and Ethics is posted on our website at http://investor.carbonite.com/governance.cfm.We intend to satisfy the disclosure requirement under Item 5.05 of Form 8-K regarding an amendment to, or waiver from, a provision of this Code of BusinessConduct and Ethics by posting such information on our website, at the address and location specified above and, to the extent required by the listing standards ofThe NASDAQ Global Market, by filing a Current Report on Form 8-K with the SEC, disclosing such information.ITEM 11.EXECUTIVE COMPENSATIONThe information required by this item will be set forth in the sections entitled “Compensation Discussion and Analysis”, “Compensation Committee Interlocksand Insider Participation” and “Report of the Compensation Committee of the Board of Directors on Executive Compensation” of our Proxy Statement and isincorporated in this Annual Report by reference.ITEM 12.SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDERMATTERSThe information required by this item will be set forth in the sections entitled “Security Ownership of Certain Beneficial Owners and Management” and“Equity Compensation Plan Information” of our Proxy Statement and is incorporated in this Annual Report by reference.ITEM 13.CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCEThe information, if any, required by this item will be set forth in the sections entitled “Certain Relationships And Related Transactions” and “Board ofDirectors, Corporate Governance & Related Matters - Independence of our Board of Directors” of our Proxy Statement and is incorporated in this Annual Reportby reference.ITEM 14.PRINCIPAL ACCOUNTANT FEES AND SERVICESThe information required by this item will be set forth in the section entitled “Audit-Related Matters” of our Proxy Statement and is incorporated in thisAnnual Report by reference.79Table of ContentsPART IVITEM 15.EXHIBITS AND FINANCIAL STATEMENT SCHEDULES(a)(1) Financial StatementsSee Index to Consolidated Financial Statements on page 44 of this Annual Report, which is incorporated into this Item by reference.(a)(3) ExhibitsSee Exhibit Index to this Annual Report, which is incorporated into this Item by reference. Each management contract or compensatory plan or arrangementrequired to be filed has been identified.(b) ExhibitsSee Exhibit Index to this Annual Report, which is incorporated into this Item by reference.(c) Financial Statement SchedulesNo schedules are submitted because they are not applicable, not required or because the information is included in the Consolidated Financial Statements orNotes to Consolidated Financial Statements.80Table of ContentsSIGNATURESPursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalfby the undersigned, thereunto duly authorized. CARBONITE, INC. Dated: March 16, 2017By: /s/ Mohamad Ali Mohamad Ali Chief Executive Officer81Table of ContentsPursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed by the following persons on behalf of the registrant in thecapacities and on the dates indicated.Signature Title Date/s/ Mohamad Ali Chief Executive Officer and Director(Principal Executive Officer) March 16, 2017Mohamad Ali /s/ Anthony Folger Chief Financial Officer(Principal Financial Officer) March 16, 2017Anthony Folger /s/ Cassandra Hudson Chief Accounting Officer (Principal Accounting Officer) March 16, 2017Cassandra Hudson /s/ Stephen Munford* Chairman of the Board March 16, 2017Stephen Munford /s/ Jeffry Flowers* Director March 16, 2017Jeffry Flowers /s/ Charles Kane* Director March 16, 2017Charles Kane /s/ Todd Krasnow* Director March 16, 2017Todd Krasnow /s/ Peter Gyenes* Director March 16, 2017Peter Gyenes /s/ Scott Daniels* Director March 16, 2017Scott Daniels /s/ David Friend* Director March 16, 2017David Friend March 16, 2017*By: /s/ Mohamad Ali*Mohamad Ali Attorney-in-Fact82Table of ContentsEXHIBIT INDEXExhibit No.Description2.1(1)Share Purchase Agreement relating to all shares in MailStore Software GmbH, dated as of December 12, 2014.2.2(29)Asset Purchase Agreement by and among Carbonite, Inc., Carbonite Cloud Backup (Canada) Inc., Carbonite GmbH, Carbonite OperationsBV, EVault, Inc. and Seagate Technologies (US) Holdings, Inc., dated as of December 15, 2015.2.3(38)Amendment to Asset Purchase Agreement by and among Carbonite, Inc., Carbonite Cloud Backup (Canada) Inc., Carbonite GmbH,Carbonite Operations BV, EVault, Inc. and Seagate Technologies (US) Holdings, Inc., dated as of December 15, 2015.2.4(39)Stock Purchase Agreement by and Among Carbonite, Inc., Vero Parent, Inc., and Vision Solutions, Inc., dated as of January 31, 2017.2.5(40)Registration Rights Agreement by and between the Carbonite, Inc. and Vero parent, Inc., dated as of January 31, 2017.3.1(41)Amended and Restated Certificate of Incorporation of Carbonite, Inc.3.2(2)Amended and Restated By-Laws of Carbonite, Inc.3.3(42)Certificate of Elimination of Series A Junior Participating Preferred Stock, dated as of January 11, 2016.4.1(4)Form of Common Stock Certificate.10.1(2)#Amended and Restated 2005 Stock Incentive Plan and Form of Incentive Stock Option Agreement, Non-statutory Stock Option Agreement,and Stock Restriction Agreement under the Amended and Restated 2005 Stock Incentive Plan.10.2(3)#2011 Equity Award Plan and Form of Incentive Stock Option Agreement, Non-statutory Stock Option Agreement, and Stock RestrictionAgreement under the 2011 Equity Award Plan.10.3(4)#Form of Indemnification Agreement by and between Carbonite, Inc. and each of its directors and executive officers.10.4(31)Amended and Restated Office Lease by Trustees of Church Realty Trust to Carbonite, Inc., dated as of October 17, 2011.10.5(5)Commercial Lease with Lewiston Properties, LLC, dated as of May 13, 2011.10.6(6)Turn Key Datacenter Lease with GIP Wakefield, LLC, dated as of June 3, 2011.10.7(7)Turn Key Datacenter Lease with Digital Phoenix Van Buren, LLC, dated as of November 29, 2011.10.8(8)First Amendment to the Datacenter Lease with GIP Wakefield, LLC, dated as of September 15, 2011.10.9(9)Second Amendment to the Datacenter Lease with GIP Wakefield, LLC, dated as of March 31, 2012.10.10(10)Third Amendment to the Datacenter Lease with GIP Wakefield LLC, dated as of June 11, 2012.10.11(11)#Offer Letter with Anthony Folger, dated as of November 21, 2012.10.12(12)†Fourth Amendment to the Datacenter Lease with GIP Wakefield, LLC, dated as of February 14, 2013.10.13(13)*Turnkey Datacenter Lease with Digital 2121 South Price, LLC, dated as of December 31, 2013.10.14(14)†Fifth Amendment to the Datacenter Lease with GIP Wakefield, LLC, dated as of February 6, 2014.10.15(15)#Form of Restricted Stock Unit Agreement under the 2011 Equity Award Plan.10.16(16)Indenture of Lease by and between Abbey Lafayette Operating LLC and Carbonite, Inc. dated as of May 5, 2014.10.17(17)#Form of Stock Restriction Agreement under the 2011 Equity Award Plan.10.18(18)#Amended and Restated Offer Letter with Danielle Sheer, dated as of August 1, 2014.10.19(19)#Promotion Letter Agreement with Cassandra Hudson, dated as of October 28, 2014.10.20(20)†Sixth Amendment to the Datacenter Lease with GIP Wakefield, LLC, dated as of September 30, 2014.10.21(21)#Executive Employment Agreement with Mohamad Ali, dated as of December 3, 2014, as amended January 8, 2015.10.22(22)Credit Agreement by and among Carbonite, Inc., the lenders party thereto and Silicon Valley Bank, dated as of May 6, 2015.10.23(23)First Amendment to Credit Agreement by and among Carbonite, Inc., the lenders party thereto and Silicon Valley Bank, dated as of May22, 2015.10.24(24)Seventh Amendment to the Datacenter Lease with GIP Wakefield, LLC, dated as of September 30, 2015.10.25(25)Second Amendment to Credit Agreement by and among Carbonite, Inc., the lenders party thereto and Silicon Valley Bank, dated as ofOctober 30, 2015.10.26(26)#Offer Letter with Christopher Doggett, dated as of November 27, 2015.83Table of Contents Exhibit No.Description10.27(27)#Offer Letter with Paul Mellinger, dated as of December 15, 2015.10.28(28)#Offer Letter with Norman Guadagno, dated as of January 6, 2016.10.29(30)#Executive Severance Plan, dated as of February 2, 2016.10.30(32)Performance-Based Restricted Stock Unit Award Agreement under the 2011 Equity Award Plan.10.31(33)First Amendment to Turnkey Datacenter Lease with Digital Phoenix Van Buren, LLC, dated as of February 3, 2016.10.32(34)Third Amendment to Credit Agreement by and among Carbonite, Inc. the lenders party thereto and Silicon Valley Bank, dated as of July 25,2016.10.33(35)*Eighth Amendment to Turn Key Datacenter Lease with GIP Wakefield, LLC, dated as of September 30, 2016.10.34(36)*Deed of Turn Key Datacenter Lease with Digital Loudoun Parkway Center North, LLC, dated as of September 30, 2016.10.35(37)Fourth Amendment to Credit Agreement by and Among Carbonite, Inc. the lenders party thereto and Silicon Valley Bank, dated as ofJanuary 30, 2017.21.1List of subsidiaries.23.1Consent of Ernst & Young LLP, independent registered public accounting firm.24.1Power of Attorney.31.1Certification of Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.31.2Certification of Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.32.1Certifications of Chief Executive Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.32.2Certifications of Chief Financial Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.101.INSXBRL Instance Document.101.SCHXBRL Taxonomy Extension Schema Document.101.CALXBRL Taxonomy Extension Calculation Linkbase Document.101.DEFXBRL Taxonomy Extension Definition Linkbase Document.101.LABXBRL Taxonomy Extension Label Linkbase Document.101.PREXBRL Taxonomy Extension Presentation Linkbase Document.(1)Filed as the same numbered exhibit to Registrant's Current Report on Form 8-K filed with the Securities and Exchange Commission on December15, 2014, and incorporated herein by reference.(2)Filed as the same numbered exhibit to Amendment No. 2 to Registrant’s Registration Statement on Form S-1 filed with the Securities and ExchangeCommission on July 13, 2011, and incorporated herein by reference.(3)Filed as the same numbered exhibit to Amendment No. 3 to Registrant’s Registration Statement on Form S-1 filed with the Securities and ExchangeCommission on July 25, 2011, and incorporated herein by reference.(4)Filed as the same numbered exhibit to Registrant’s Registration Statement on Form S-1 filed with the Securities and Exchange Commission onMay 12, 2011, and incorporated herein by reference.(5)Filed as Exhibit 10.13 to Amendment No. 1 to Registrant’s Registration Statement on Form S-1 filed with the Securities and Exchange Commissionon June 15, 2011, and incorporated herein by reference.(6)Filed as Exhibit 10.14 to Amendment No. 1 to Registrant’s Registration Statement on Form S-1 filed with the Securities and Exchange Commissionon June 15, 2011, and incorporated herein by reference.(7)Filed as Exhibit 10.17 to Registrant’s Annual Report on Form 10-K filed with the Securities and Exchange Commission on March 7, 2012, andincorporated herein by reference.(8)Filed as Exhibit 10.1 to Registrant’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on May 3, 2012, andincorporated herein by reference.(9)Filed as Exhibit 10.2 to Registrant’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on May 3, 2012, andincorporated herein by reference.(10)Filed as Exhibit 10.24 to Registrant’s Annual Report on Form 10-K filed with the Securities and Exchange Commission on March 6, 2013, andincorporated herein by reference.(11)Filed as Exhibit 10.1 to Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on January 2, 2013, andincorporated herein by reference.(12)Filed as Exhibit 10.19 to Registrant's Annual Report on Form 10-K with the Securities and Exchange Commission on March 5, 2014, andincorporated herein by reference.84Table of Contents(13)Filed as Exhibit 10.24 to Registrant's Annual Report on Form 10-K with the Securities and Exchange Commission on March 5, 2014, andincorporated herein by reference.(14)Filed as Exhibit 10.25 to Registrant's Annual Report on Form 10-K with the Securities and Exchange Commission on March 5, 2014, andincorporated herein by reference.(15)Filed as Exhibit 10.27 to Registrant's Annual Report on Form 10-K with the Securities and Exchange Commission on March 5, 2014, andincorporated herein by reference.(16)Filed as Exhibit 10.1 to Registrant's Quarterly Report on Form 10-Q with the Securities and Exchange Commission on May 6, 2014, andincorporated herein by reference.(17)Filed as Exhibit 10.1 to Registrant's Current Report on Form 8-K filed with the Securities and Exchange Commission on June 4, 2014, andincorporated herein by reference.(18)Filed as Exhibit 10.1 to Registrant's Quarterly Report on Form 10-Q with the Securities and Exchange Commission on August 5, 2014, andincorporated herein by reference.(19)Filed as Exhibit 10.1 to Registrant's Current Report on Form 8-K filed with the Securities and Exchange Commission on November 3, 2014, andincorporated herein by reference.(20)Filed as Exhibit 10.1 to Registrant's Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on November 6, 2014, andincorporated herein by reference.(21)Filed as Exhibit 10.1 to Registrant's Current Report on Form 8-K filed with the Securities and Exchange Commission on December 4, 2014(Executive Employment Agreement) and Exhibit 99.2 to Registrant's Current Report on Form 8-K filed with the Securities and ExchangeCommission on January 9, 2015 (Amendment to Executive Employment Agreement), and each incorporated herein by reference.(22)Filed as Exhibit 10.5 to Registrant’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on May 6, 2015, andincorporated herein by reference.(23)Filed as Exhibit 10.1 to Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on May 27, 2015, andincorporated herein by reference.(24)Filed as Exhibit 10.1 to Registrant’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on November 9, 2015, andincorporated herein by reference.(25)Filed as Exhibit 10.2 to Registrant’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on November 9, 2015, andincorporated herein by reference.(26)Filed as Exhibit 10.1 to Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on December 1, 2015, andincorporated herein by reference.(27)Filed as Exhibit 10.1 to Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on December 16, 2015, andincorporated herein by reference.(28)Filed as Exhibit 10.1 to Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on January 6, 2016, andincorporated herein by reference.(29)Filed as Exhibit 2.1 to Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on January 13, 2016, andincorporated herein by reference.(30)Filed as Exhibit 10.1 to Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on February 4, 2016, andincorporated herein by reference.(31)Filed as Exhibit 10.5 to Registrant’s Annual Report on Form 10-K filed with the Securities and Exchange Commission on March 10, 2015, andincorporated herein by reference.(32)Filed as Exhibit 10.35 to Registrant’s Annual Report on Form 10-K filed with the Securities and Exchange Commission on March 8, 2016, andincorporated herein by reference.(33)Filed as Exhibit 10.36 to Registrant’s Annual Report on Form 10-K filed with the Securities and Exchange Commission on March 8, 2016, andincorporated herein by reference.(34)Filed as Exhibit 10.1 to Registrant’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on August 9, 2016, andincorporated herein by reference.(35)Filed as Exhibit 10.1 to Registrant’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on November 9, 2016, andincorporated herein by reference.(36)Filed as Exhibit 10.2 to Registrant’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on November 9, 2016, andincorporated herein by reference.(37)Filed as Exhibit 10.1 to Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on January 31, 2017, andincorporated herein by reference.(38)Filed as Exhibit 2.2 to Registrant’s Current Report on Form 8-K/A filed with the Securities and Exchange Commission on April 4, 2016, andincorporated here by reference.(39)Filed as Exhibit 2.1 to Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on January 31, 2017, andincorporated herein by reference.(40)Filed as Exhibit 2.2 to Registrant’s Current Report on Form 8-K Filed with the Securities and Exchange Commission on January 31, 2017, andincorporated herein by reference.85Table of Contents(41)Filed as the same numbered exhibit to Registrant’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission onNovember 10, 2011, and incorporated herein by reference.(42)Filed as Exhibit 3.1 to Registrant's Current Report on Form 8-K/A filed with the Securities and Exchange Commission on January 13, 2016, andincorporated by reference.#Indicates a management contract or compensatory plan.†Portions of this exhibit have been omitted pending a determination by the Securities and Exchange Commission as to whether these portions should begranted confidential treatment.*Portions of this exhibit have been omitted pursuant to the Commission's grant of confidential treatment.86Exhibit 21.1Subsidiaries of Carbonite, Inc. Subsidiary JurisdictionCarbonite Securities Corporation United States (Massachusetts)Carbonite China Holdings, LLC United States (Delaware)Carbonite India Holdings, LLC United States (Delaware)Carbonite (China) Co., Ltd. ChinaZmanda Technologies India Pvt. Ltd. IndiaCarbonite Cloud Backup (Canada) Inc. CanadaCabonite GmbH SwitzerlandCarbonite Germany GmbH GermanyMailStore Software GmbH GermanyCarbonite Holdings B.V. NetherlandsCarbonite International Holdings, B.V. NetherlandsCarbonite Operations B.V. NetherlandsCarbonite Securities Corporation, Carbonite International Holding B.V., Carbonite India Holdings LLC, Carbonite Holdings B.V., and Double-Take Software, Inc.are wholly owned subsidiaries of Carbonite, Inc.Zmanda Technologies India Pvt Ltd. is a wholly owned subsidiary of Carbonite India Holdings LLC.Carbonite China Holdings LLC, Carbonite Operations B.V. and Carbonite Germany GmbH are wholly owned subsidiaries of Carbonite International HoldingsB.V.Carbonite (China) Co. Ltd. is a wholly owned subsidiary of Carbonite China Holdings LLC.Carbonite Cloud Backup (Canada) Inc. and Carbonite GmbH are wholly owned subsidiaries of Carbonite Operations B.V.MailStore Software GmbH is a wholly owned subsidiary of Carbonite Germany GmbH.Exhibit 23.1CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRMWe consent to the incorporation by reference in the following Registration Statements:•Registration Statement (Form S-3 No. 333-192400) of Carbonite, Inc.,•Registration Statement (Form S-8 No. 333-176373) pertaining to the Amended and Restated 2005 Stock Incentive Plan and the 2011 Equity Award Planof Carbonite, Inc., and•Registration Statements (Form S-8 Nos. 333-179988, 333-187089, 333-194332, 333-202645, and 333-210017) pertaining to the 2011 Equity Award Planof Carbonite, Inc.,of our reports dated March 16, 2017, with respect to the consolidated financial statements of Carbonite, Inc., and the effectiveness of internal control over financialreporting of Carbonite, Inc., included in this Annual Report (Form 10-K) for the year ended December 31, 2016. /s/ Ernst & Young LLPBoston, MassachusettsMarch 16, 2017Exhibit 24.1POWER OF ATTORNEYThe undersigned directors of Carbonite, Inc., a Delaware corporation (the “Company”), do hereby nominate, constitute and appoint Mohamad Ali, AnthonyFolger and Cassandra Hudson, and each of them individually, the true and lawful attorney or attorneys of the undersigned, with power to act with or without theother and with full power of substitution and resubstitution, to execute in the name and on behalf of the undersigned as directors and officers of the Company, theAnnual Report of the Company on Form 10-K for the fiscal year ended December 31, 2016 and any and all amendments thereto; and each of the undersignedhereby ratifies and approves all that said attorneys or any of them shall do or cause to be done by virtue hereof.IN WITNESS WHEREOF, each of the undersigned has executed this Power of Attorney in one or more counterparts on the date set opposite his or her name.Signature Title Date /s/ Stephen Munford Chairman of the Board of Directors March 16, 2017Stephen Munford /s/ Jeffry Flowers Director March 16, 2017Jeffry Flowers /s/ Charles Kane Director March 16, 2017Charles Kane /s/ Todd Krasnow Director March 16, 2017Todd Krasnow /s/ David Friend Director March 16, 2017David Friend /s/ Peter Gyenes Director March 16, 2017Peter Gyenes /s/ Scott Daniels Director March 16, 2017Scott Daniels 1Exhibit 31.1CERTIFICATIONSI, Mohamad Ali , certify that: 1I have reviewed this Annual Report on Form 10-K of Carbonite, Inc.; 2Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make thestatements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by thisreport; 3Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects thefinancial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined inExchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under oursupervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us byothers within those entities, particularly during the period in which this report is being prepared; b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under oursupervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements forexternal purposes in accordance with generally accepted accounting principles; c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about theeffectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s mostrecent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonablylikely to materially affect, the registrant’s internal control over financial reporting; and 5The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to theregistrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which arereasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internalcontrol over financial reporting.Dated: March 16, 2017 /s/ Mohamad Ali Mohamad AliChief Executive OfficerExhibit 31.2CERTIFICATIONSI, Anthony Folger , certify that: 1I have reviewed this Annual Report on Form 10-K of Carbonite, Inc.; 2Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make thestatements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by thisreport; 3Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects thefinancial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined inExchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under oursupervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us byothers within those entities, particularly during the period in which this report is being prepared; b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under oursupervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statementsfor external purposes in accordance with generally accepted accounting principles; c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about theeffectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s mostrecent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonablylikely to materially affect, the registrant’s internal control over financial reporting; and 5The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to theregistrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which arereasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internalcontrol over financial reporting.Dated: March 16, 2017 /s/ Anthony Folger Anthony FolgerChief Financial OfficerExhibit 32.1CERTIFICATION PURSUANT TO18 U.S.C. SECTION 1350,AS ADOPTED PURSUANT TOSECTION 906 OF THE SARBANES-OXLEY ACT OF 2002In connection with the Annual Report of Carbonite, Inc. (the “Company”) on Form 10-K for the period ending December 31, 2016 as filed with the Securities andExchange Commission on the date hereof (the “Report”), I, Mohamad Ali, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, asadopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:(1)The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and(2)The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company./s/ Mohamad AliMohamad AliPresident and Chief Executive OfficerMarch 16, 2017A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to theSecurities and Exchange Commission or its staff upon request.Exhibit 32.2CERTIFICATION PURSUANT TO18 U.S.C. SECTION 1350,AS ADOPTED PURSUANT TOSECTION 906 OF THE SARBANES-OXLEY ACT OF 2002In connection with the Annual Report of Carbonite, Inc. (the “Company”) on Form 10-K for the period ending December 31, 2016 as filed with the Securities andExchange Commission on the date hereof (the “Report”), I, Anthony Folger, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350,as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:(1)The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and(2)The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. /s/ Anthony FolgerAnthony FolgerChief Financial OfficerMarch 16, 2017A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to theSecurities and Exchange Commission or its staff upon request.

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