Central Pacific Financial
Annual Report 2020

Plain-text annual report

(Mark One) ☒ Annual Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K For the fiscal year ended December 31, 2020 or ☐ Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 Commission file number: 001-31567 Central Pacific Financial Corp. (Exact name of registrant as specified in its charter) Hawaii (State or other jurisdiction of incorporation or organization) 99-0212597 (I.R.S. Employer Identification No.) 220 South King Street, Honolulu, Hawaii 96813 (Address of principal executive offices) (Zip Code) Registrant’s telephone number, including area code: (808) 544-0500 Securities registered pursuant to Section 12(b) of the Act: Title of each class Common Stock, No Par Value Trading Symbol(s) CPF Name of each exchange on which registered New York Stock Exchange Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ý No o Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes o No ý Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ý No o Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the Registrant was required to submit such files). Yes ý No o Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See definitions of "large accelerated filer," "accelerated filer," "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Exchange Act. Large Accelerated Filer Non-Accelerated Filer o o Accelerated Filer Smaller Reporting Company Emerging Growth Company x ☐ ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act . oo Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☒ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).Yes ☐ No ý As of June 30, 2020, the aggregate market value of the common stock held by non-affiliates of the registrant was approximately $438,719,000. As of January 29, 2021, the number of shares of common stock of the registrant outstanding was 28,183,340 shares. DOCUMENTS INCORPORATED BY REFERENCE Portions of the registrant’s proxy statement for the 2021 annual meeting of shareholders are incorporated by reference into Part III of this annual report on Form 10-K to the extent stated herein. The proxy statement will be filed within 120 days after the end of the fiscal year covered by this annual report on Form 10-K. CENTRAL PACIFIC FINANCIAL CORP. AND SUBSIDIARIES Form 10-K Table of Contents Page Part I. Item 1. Item 1A. Item 1B. Item 2 Item 3 Item 4 Part II. Item 5 Item 6 Item 7 Business Risk Factors Unresolved Staff Comments Properties Legal Proceedings Mine Safety Disclosures Market for Registrant's Common Equity, Related Shareholder Matters and Issuer Purchases of Equity Securities Selected Consolidated Financial Data Management's Discussion and Analysis of Financial Condition and Results of Operations Item 7A Quantitative and Qualitative Disclosures About Market Risk Item 8 Item 9 Item 9A Item 9B Part III. Item 10 Item 11 Item 12 Item 13 Item 14 Part IV. Item 15 Exhibits Item 16 Signatures Financial Statements and Supplementary Data Changes In and Disagreements with Accountants on Accounting and Financial Disclosure Controls and Procedures Other Information Directors, Executive Officers and Corporate Governance Executive Compensation Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Certain Relationships and Related Transactions, and Director Independence Principal Accountant Fees and Services Exhibits and Financial Statement Schedules Form 10-K Summary 2 4 20 34 34 34 34 35 37 38 83 84 157 157 157 158 158 158 158 159 160 161 164 164 Forward-Looking Statements and Factors that Could Affect Future Results PART I Certain statements contained in this annual report on Form 10-K that are not statements of historical fact constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 (the "Act"), notwithstanding that such statements are not specifically identified. In addition, certain statements may be contained in our future filings with the U.S. Securities and Exchange Commission ("SEC"), in press releases and in oral and written statements made by us or with our approval that are not statements of historical fact and constitute forward-looking statements within the meaning of the Act. Examples of forward-looking statements include but are not limited to: (i) projections of revenues, expenses, income or loss, earnings or loss per share, the payment or nonpayment of dividends, capital position, net interest margin or other financial items; (ii) statements of plans, objectives and expectations of Central Pacific Financial Corp. or its management or Board of Directors, including those relating to business plans, use of capital resources, products or services and regulatory developments and regulatory actions; (iii) statements of future economic performance including anticipated performance results in light of the novel coronavirus disease ("COVID-19") pandemic and from our RISE2020 initiative; and (iv) statements of assumptions underlying or relating to any of the foregoing. Words such as "believes," "plans," "anticipates," "expects," "intends," "forecasts," "hopes," "targeting," "continue," "remain," "will," "should," "estimates," "may" and other similar expressions are intended to identify forward-looking statements but are not the exclusive means of identifying such statements. While we believe that our forward-looking statements and the assumptions underlying them are reasonably based, such statements and assumptions are by their nature subject to risks and uncertainties, and thus could later prove to be inaccurate or incorrect. Accordingly, actual results could differ materially from those in such statements or projections. Factors that could cause actual results to differ from those discussed in the forward-looking statements include but are not limited to: • • • • • • • • • • the adverse effects of the COVID-19 pandemic virus on local, national and international economies, including, but not limited to, the adverse impact on tourism and construction in the State of Hawaii, our borrowers, customers, third-party contractors, vendors and employees as well as the effects of government programs and initiatives in response to COVID-19; the impact of our participation in the Small Business Administration ("SBA") Paycheck Protection Program ("PPP") and fulfillment of government guarantees on our PPP loans; increase in inventory or adverse conditions in the real estate market and deterioration in the construction industry; adverse changes in the financial performance and/or condition of our borrowers and, as a result, increased loan delinquency rates, deterioration in asset quality and losses in our loan portfolio; our ability to successfully implement and achieve the objectives of our RISE2020 initiative; the impact of local, national, and international economies and events (including natural disasters such as wildfires, volcanic eruptions, hurricanes, tsunamis, storms, earthquakes and pandemic virus and disease, including COVID-19) on the Company’s business and operations and on tourism, the military and other major industries operating within the Hawaii market and any other markets in which the Company does business; deterioration or malaise in domestic economic conditions, including any destabilization in the financial industry and deterioration of the real estate market, as well as the impact of declining levels of consumer and business confidence in the state of the economy in general and in financial institutions in particular; changes in estimates of future reserve requirements based upon the periodic review thereof under relevant regulatory and accounting requirements; the impact of the Dodd-Frank Wall Street Reform and Consumer Protection Act (the "Dodd-Frank Act"), changes in capital standards, other regulatory reform and federal and state legislation, including but not limited to regulations promulgated by the Consumer Financial Protection Bureau (the "CFPB"), government-sponsored enterprise reform, and any related rules and regulations which affect our business operations and competitiveness; the costs and effects of legal and regulatory developments, including legal proceedings or regulatory or other governmental inquiries and proceedings and the resolution thereof, the results of regulatory examinations or reviews and the effect of, and our ability to comply with, any regulatory orders or actions we are or may become subject to; 3 • • • • • • • • • • • • • • • • • ability to successfully implement our initiatives to lower our efficiency ratio; the effects of and changes in trade, monetary and fiscal policies and laws, including the interest rate policies of the Board of Governors of the Federal Reserve System (the "FRB" or the "Federal Reserve"); inflation, interest rate, securities market and monetary fluctuations, including the anticipated replacement of the London Interbank Offered Rate ("LIBOR") Index and the impact on our loans and debt which are tied to that index; negative trends in our market capitalization and adverse changes in the price of the Company’s common stock; political instability; acts of war or terrorism; pandemic virus and disease, including COVID-19; changes in consumer spending, borrowings and savings habits; failure to maintain effective internal control over financial reporting or disclosure controls and procedures; cybersecurity and data privacy breaches and the consequences therefrom; the ability to address deficiencies in our internal controls over financial reporting or disclosure controls and procedures; technological changes and developments; changes in the competitive environment among financial holding companies and other financial service providers; the effect of changes in accounting policies and practices, as may be adopted by the regulatory agencies, as well as the Public Company Accounting Oversight Board, the Financial Accounting Standards Board ("FASB") and other accounting standard setters and the cost and resources required to implement such changes; our ability to attract and retain key personnel; changes in our organization, compensation and benefit plans; and our success at managing any of the risks involved in the foregoing items. For further information with respect to factors that could cause actual results to materially differ from the expectations or projections stated in the forward-looking statements, please see also "Risk Factors" under Part I, Item 1A of this report. We urge investors to consider all of these factors carefully in evaluating the forward- looking statements contained in this Form 10-K. Forward-looking statements speak only as of the date on which such statements are made. We undertake no obligation to update any forward-looking statements to reflect events or circumstances after the date on which such statement is made, or to reflect the occurrence of unanticipated events except as required by law. ITEM 1. BUSINESS General Central Pacific Financial Corp., a Hawaii corporation and bank holding company registered under the Bank Holding Company Act of 1956, as amended (the "BHC Act"), was organized on February 1, 1982. Our principal business is to serve as a holding company for our bank subsidiary, Central Pacific Bank, which was incorporated in its present form in the state of Hawaii on March 16, 1982 in connection with the holding company reorganization. Its predecessor entity was incorporated in the state of Hawaii on January 15, 1954. As of December 31, 2020, we had total assets of $6.59 billion, total loans of $4.96 billion, total deposits of $5.80 billion and shareholders' equity of $546.7 million. 4 When we refer to "the Company," "we," "us" or "our," we mean Central Pacific Financial Corp. and its subsidiaries on a consolidated basis. When we refer to "Central Pacific Financial Corp.," "CPF" or to the holding company, we are referring to the parent company on a standalone basis. We refer to Central Pacific Bank herein as "our bank" or "the bank." Through our bank and its subsidiaries, we offer full-service commercial banking with 31 bank branches and 69 ATMs located throughout the state of Hawaii. Our administrative and main offices are located in Honolulu and we have 23 branches on the island of Oahu. We operate four branches on the island of Maui, two branches on the island of Hawaii and two branches on the island of Kauai. During the third quarter of 2020, the Company consolidated three in-store branches with other existing nearby branches. These in-store branches had a small square footage which did not allow for adequate social distancing and had been closed since March 2020 due to the COVID-19 pandemic. During the fourth quarter of 2020, a traditional branch was also consolidated with other existing nearby branches. Four of the Company's 31 branches remain temporarily closed to protect the health and well-being of the Company's employees and customers from COVID-19. Our bank's deposits are insured by the Federal Deposit Insurance Corporation ("FDIC") up to applicable limits. The bank is not a member of the Federal Reserve System. Central Pacific Bank is a full-service commercial bank offering a broad range of banking products and services, including accepting time and demand deposits and originating loans. Our loans include commercial loans, construction loans, commercial and residential mortgage loans and consumer loans. We derive our income primarily from interest and fees on loans, interest on investment securities and fees received in connection with deposit and other services. Our major operating expenses are the interest paid by our bank on deposits and borrowings, salaries and employee benefits and general operating expenses. Our bank relies substantially on a foundation of locally generated deposits. In the first quarter of 2020, the Company reassessed the alignment of its reportable segments and combined its three reportable segments (Banking Operations, Treasury and All Others segments) into a single operating segment. We believe this change better reflects how the Company's Executive Committee, or its chief operating decision maker ("CODM"), manages, allocates resources and assesses performance of the activities of the Company. The Company also believes that this change is better aligned with how the Company's CODM manages its business. Segment results for 2019 have been reclassified to reflect the realignment of the Company’s reportable segments and be comparable to the segment results for 2020. This change in reportable segments did not have an impact on the Company's previously reported historical consolidated financial statements. Our operations, like those of other financial institutions that operate in our market, are significantly influenced by economic conditions in Hawaii, including the strength of the real estate market and the tourism industry, as well as the fiscal and regulatory policies of the federal and state government and the regulatory authorities that govern financial institutions. See the "Supervision and Regulation" section below for other information about the regulation of our holding company and bank. Our Services We offer a full range of banking services and products to businesses, professionals and individuals. We provide our customers with an array of loan products, including residential mortgage loans, commercial and consumer loans and lines of credit, commercial real estate loans and construction loans. Through our bank, we concentrate our lending activities in five principal areas: (1) Residential Mortgage Lending. Residential mortgage loans include fixed-rate and adjustable-rate loans primarily secured by single-family, owner- occupied residences in Hawaii and home equity lines of credit and loans. We typically require loan-to-value ratios of not more than 80%, although higher levels are permitted with accompanying mortgage insurance. First mortgage loans secured by residential properties have an average loan size of approximately $0.5 million and marketable collateral. Changes in interest rates, the economic recession and other market factors have impacted, and future changes will likely continue to impact, the marketability and value of collateral and the financial condition of our borrowers and thus the level of credit risk inherent in the portfolio. A portion of our first residential mortgage loan originations are sold in the secondary market and a portion is put into our loan portfolio. (2) Commercial, Financial and Agricultural Lending. Loans in this category consist primarily of term loans and lines of credit to small and middle-market businesses and professionals in the state of Hawaii. The borrower's business is typically regarded as the principal source of repayment, although our underwriting policies and practices generally require additional sources of collateral, including real estate and other business assets, as well as personal guarantees where possible to mitigate risk and help to reduce credit losses. 5 (3) Commercial Mortgage Lending. Loans in this category consist of loans secured by commercial real estate, including but not limited to, structures and facilities to support activities designated as multi-family residential properties, industrial, warehouse, general office, retail, health care and religious dwellings. Our underwriting policies and practices generally requires net cash flow from the property to cover the debt service while maintaining an appropriate amount of reserves and permits consideration of liquidation of the collateral as a secondary source of repayment. (4) Construction Lending. Construction land development and other land loans encompasses the financing of residential and commercial construction projects. (5) Consumer Lending. Loans in this category are generally either unsecured or secured by personal assets, such as automobiles, and the average loan size is generally small. Beyond the lending function described above, we also offer a full range of deposit products and services including checking, savings and time deposits, cash management and electronic banking services, trust services and retail brokerage services. Our Market Area and Competition Based on deposit market share among FDIC-insured financial institutions in Hawaii, Central Pacific Bank was the fourth-largest depository institution in the state at December 31, 2020. The banking and financial services industry in the state of Hawaii generally, and particularly in our target market areas, is highly competitive. We compete for loans, deposits and customers with other commercial banks, savings banks, securities and brokerage companies, financial technology ("fintech") companies, mortgage companies, insurance companies, finance companies, credit unions and other nonbank financial service providers, including mortgage providers and brokers, operating via the internet and other technology platforms. Some of these competitors are much larger by total assets and capitalization, and have greater access to capital markets. In order to compete with the other financial services providers in the state of Hawaii, we principally rely upon personal relationships between customers and our officers, directors and employees, and specialized services tailored to meet the needs of our customers and the communities we serve. We believe we remain competitive by offering flexibility and superior service levels to our customers, coupled with competitive interest rate pricing, strong digital technology and local promotional activities. For further discussion of factors affecting our operations see, "Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations." Business Concentrations No individual or single group of related accounts is considered material in relation to the assets or deposits of our bank, or in relation to the overall business of the Company. However, approximately 71% of our loan portfolio at December 31, 2020 consisted of real estate-related loans, including residential mortgage loans, home equity loans, commercial mortgage loans and construction loans. See "Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations—Financial Condition—Loan Portfolio." Our business activities are focused primarily in Hawaii. Consequently, our results of operations and financial condition are impacted by the general economic trends in Hawaii, particularly in the commercial and residential real estate markets. During periods of economic strength, the real estate market and the real estate industry typically perform well; during periods of economic weakness, they typically are adversely affected. Our Subsidiaries Central Pacific Bank is the wholly-owned principal subsidiary of Central Pacific Financial Corp. As of December 31, 2020, other wholly-owned subsidiaries include CPB Capital Trust IV and CPB Statutory Trust V. CPB Capital Trust II and CPB Statutory Trust III were terminated in January 2019. In January 2020, the bank acquired a 50% ownership interest in a mortgage loan origination and brokerage company, Oahu HomeLoans, LLC. The bank concluded that the investment meets the consolidation requirements under Financial Accounting Standards Board ("FASB") Accounting Standards Codification ("ASC") 810, "Consolidation." The bank also concluded that the 6 entity meets the definition of a variable interest entity and that we are the primary beneficiary of the variable interest entity. Accordingly, the investment has been consolidated into our financial statements. Central Pacific Bank also owns 50% of Gentry HomeLoans, LLC, Haseko HomeLoans, LLC and Island Pacific HomeLoans, LLC, which are accounted for under the cost method and are included in unconsolidated subsidiaries. The Company sponsors the Central Pacific Foundation, which is not consolidated in the Company's financial statements. Supervision and Regulation General The Company and the bank are subject to significant regulation and restrictions by federal and state laws and regulatory agencies for the protection of depositors and the FDIC deposit insurance fund, borrowers, and the stability of the United States of America ("U.S.") banking system. The following discussion of statutes and regulations is a summary and does not purport to be complete nor does it address all applicable statutes and regulations. This discussion is also qualified in its entirety by reference to the statutes and regulations referred to in this discussion. We cannot predict whether or when new legislative initiatives may be proposed or enacted or new regulations or guidance may be promulgated nor the effect new laws, regulations and supervisory policies and practices may have on community banks generally or on our financial condition and results of operations. Such developments could increase or decrease the cost of doing business, limit or expand permissible activities or affect the competitive balance among banks, savings associations, credit unions and other financial institutions. We also cannot predict whether or when regulatory requirements may be reduced or eliminated and the overall affect such reduction or elimination may have on the Company and the bank. Regulatory Agencies Central Pacific Financial Corp. is a legal entity separate and distinct from its subsidiaries. As the bank holding company for Central Pacific Bank, Central Pacific Financial Corp. is regulated under the BHC Act and is subject to inspection, examination and supervision by the FRB. It is also subject to Hawaii's Code of Financial Institutions and is subject to inspection, examination and supervision by the Hawaii Division of Financial Institutions ("DFI".) The Company is subject to the disclosure and regulatory requirements of the Securities Act of 1933, as amended, and the Securities Exchange Act of 1934, as amended (the "Exchange Act"), as administered by the SEC. Our common stock is listed on the New York Stock Exchange ("NYSE") under the trading symbol "CPF," and we are subject to the rules of the NYSE for companies listed there. In addition to the powers of the bank regulatory agencies we are subject to, the SEC and the NYSE have the ability to take enforcement actions against us. In addition, the Company is also subject to the accounting oversight and corporate governance requirements of the Sarbanes-Oxley Act of 2002, including, among other things, required executive certification of financial presentations, requirements for board audit committees and their members, and disclosure of controls and procedures and establishment and testing on internal control over financial reporting. Central Pacific Bank, as a Hawaii state-chartered bank, is subject to primary supervision, periodic examination and regulation by the DFI and FDIC and is also subject to certain regulations promulgated by the Consumer Financial Protection Bureau ("CFPB"), Federal Trade Commission ("FTC"), and FRB. In periodic examinations, the DFI, FDIC, and FRB assesses our financial condition, capital resources, asset quality, earnings prospects, management, liquidity, market sensitivity and other aspects of our operations. These bodies also determine whether our management is effectively managing the bank and the holding company and whether we are in compliance with all applicable laws or regulations. Legislative and Regulatory Developments The federal banking agencies continue to implement the remaining requirements in the Dodd-Frank Act, as well as promulgating other regulations and guidelines intended to assure the financial strength and safety and soundness of banks and the stability of the U.S. banking system. Following on the implementation of the new capital rules under Basel III ("Basel III Capital Rule") and the so-called Volcker Rule which restricts certain proprietary trading and investment activities, on February 3, 2017, President Trump issued an executive order identifying certain “core principles” for the administration’s financial services regulatory policy and directing the Secretary of the Treasury, in consultation with the heads of other financial regulatory agencies, to evaluate how the current regulatory framework promotes or inhibits the principles and what actions have been, and are being, taken to promote the principles. In response to the executive order, on June 12, 2017, October 6, 2017, 7 October 26, 2017 and July 31, 2018, respectively, the U.S. Department of the Treasury issued four reports recommending a number of comprehensive changes in the current regulatory system for U.S. depository institutions, the U.S. capital markets, the U.S. asset management and insurance industries, and non-bank financial institutions, fintech and financial innovation around the following principles. • • • • • • Improving regulatory efficiency and effectiveness by critically evaluating mandates and regulatory fragmentation, overlap, and duplication across regulatory agencies; Aligning the financial system to help support the U.S. economy; Reducing regulatory burden by decreasing unnecessary complexity; Tailoring the regulatory approach based on size and complexity of regulated firms and requiring greater regulatory cooperation and coordination among financial regulators; and Aligning regulations to support market liquidity, investment, and lending in the U.S. economy. Creating a regulatory landscape that better supports nonbank financial institutions, embraces financial technology and fosters innovation. The scope and breadth of regulatory changes that will occur as a result of the election of President Biden have yet to be determined, though we believe there will an increased focus on regulatory compliance, supervision and examination during President Biden’s term. In 2018, the Economic Growth, Regulatory Relief and Consumer Protection Act repealed or modified certain provisions of the Dodd-Frank Act and eased regulations on all but the largest banks. Highlights from this legislation included, among other things: (i) creating a new category of "qualified mortgages" presumed to satisfy ability-to-repay requirements for loans that meet certain criteria and are held in portfolio by banks with less than $10 billion in assets from the ability-to-repay requirements for certain qualified residential mortgage loans held in portfolio; (ii) not require appraisals for certain transactions valued at less than $400,000 in rural areas; (iii) clarify that, subject to various conditions, reciprocal deposits of another depository institution obtained using a deposit broker through a deposit placement network for purposes of obtaining maximum deposit insurance would not be considered brokered deposits subject to the FDIC's brokered- deposit regulations; and (iv) simplify capital calculations by requiring regulators to establish for institutions under $10 billion in assets a community bank leverage ratio (tangible equity to average consolidated assets) at a percentage not less than 8% and not greater than 10% that such institutions may elect to replace the general applicable risk-based capital requirements for determining well-capitalized status (discussed in further detail below). Capital Adequacy Requirements Bank holding companies and banks are subject to various regulatory capital requirements administered by state and federal banking agencies. The Basel III Capital Rule, which initially became effective on January 1, 2015, has now been fully phased in. The risk-based capital guidelines for bank holding companies and banks require capital ratios that vary based on the perceived degree of risk associated with a banking organization's operations for both transactions reported on the balance sheet as assets, such as loans, and those recorded as off-balance sheet items, such as commitments, letters of credit and recourse arrangements. The risk- based capital ratio is determined by classifying assets and certain off-balance sheet financial instruments into weighted categories, with higher levels of capital being required for those categories perceived as representing greater risks and dividing its qualifying capital by its total risk-adjusted assets and off-balance sheet items. Bank holding companies and banks engaged in significant trading activity may also be subject to the market risk capital guidelines and be required to incorporate additional market and interest rate risk components into their risk-based capital standards. The Federal Reserve monitors our capital adequacy on a consolidated basis, and the FDIC and the DFI monitor the capital adequacy of our bank. The Company and the bank are required to maintain minimum risk-based and leverage capital ratios, as well as a Capital Conservation Buffer, pursuant to the Basel III Capital Rule. These rules implement the Basel III international regulatory capital standards in the United States, as well as certain provisions of the Dodd-Frank Act. These quantitative calculations are minimums, and the Federal Reserve, FDIC or DFI may determine that a banking organization, based on its size, complexity or risk profile, must maintain a higher level of capital in order to operate in a safe and sound manner. 8 Under the Basel III Capital Rule, the Company's and the bank's assets, exposures and certain off-balance sheet items are subject to risk weights used to determine the institutions' risk-weighted assets. These risk-weighted assets are used to calculate the following minimum capital ratios for the Company and the bank: • • • • Tier 1 Leverage Ratio, equal to the ratio of Tier 1 capital to quarterly average assets (net of goodwill, certain other intangible assets and certain other deductions). Common Equity Tier 1 ("CET1") Risk-Based Capital Ratio, equal to the ratio of CET1 capital to risk-weighted assets. CET1 capital primarily includes common stockholders' equity subject to certain regulatory adjustments and deductions, including with respect to goodwill, intangible assets and certain deferred tax assets. Certain of these adjustments and deductions were subject to phase-in periods that began on January 1, 2015 and ended on January 1, 2018. The last phase of the Basel III Capital Rule's transition provisions relating to capital deductions for mortgage servicing assets, certain deferred tax assets and investments in the capital instruments of unconsolidated financial institutions, and the recognition of minority interests in regulatory capital was delayed for certain bank holding companies and banks, including us and the bank, but a revised rule was finalized in July 2019 that was effective in April 2020. Hybrid securities, such as trust preferred securities, generally are excluded from being counted as Tier 1 capital. However, for bank holding companies like us that have less than $15 billion in total consolidated assets, certain trust preferred securities were grandfathered in as a component of Tier 1 capital. In addition, because we are a not an advanced approach banking organization, we were permitted to make a one-time permanent election to exclude accumulated other comprehensive income items from regulatory capital. We made this election in order to avoid significant variations in our levels of capital depending upon the impact of interest rate fluctuations on the fair value of our bank’s available-for-sale securities portfolio. Tier 1 Risk-Based Capital Ratio, equal to the ratio of Tier 1 capital to risk-weighted assets. Tier 1 capital is primarily comprised of CET1 capital, perpetual preferred stock and certain qualifying capital instruments. Total Risk-Based Capital Ratio, equal to the ratio of total capital, including CET1 capital, Tier 1 capital and Tier 2 capital, to risk-weighted assets. Tier 2 capital primarily includes qualifying subordinated debt and qualifying allowance for credit losses. Tier 2 capital also includes, among other things, certain trust preferred securities. The total minimum regulatory capital ratios and well-capitalized minimum ratios are reflected in the charts below. The Federal Reserve has not yet revised the well-capitalized standard for bank holding companies to reflect the higher capital requirements imposed under the Basel III Capital Rule. For purposes of the Federal Reserve's Regulation Y, including determining whether a bank holding company meets the requirements to be a financial holding company, bank holding companies, such as the Company, must maintain a Tier 1 Risk-Based Capital Ratio of 6.0% or greater and a Total Risk-Based Capital Ratio of 10.0% or greater. If the Federal Reserve were to apply the same or a very similar well-capitalized standard to bank holding companies as that applicable to the bank, the Company's capital ratios as of December 31, 2020 would exceed such revised well-capitalized standard. The Federal Reserve may require bank holding companies, including the Company, to maintain capital ratios substantially in excess of mandated minimum levels, depending upon general economic conditions and a bank holding company's particular condition, risk profile and growth plans. Failure to be well-capitalized or to meet minimum capital requirements could result in certain mandatory and possible additional discretionary actions by regulators that, if undertaken, could have an adverse material effect on our operations or financial condition. Failure to be well-capitalized or to meet minimum capital requirements could also result in restrictions on the Company's or the bank's ability to pay dividends or otherwise distribute capital or to receive regulatory approval of applications. In addition to meeting the minimum capital requirements, under the Basel III Capital Rule, the Company and the bank must also maintain the required Capital Conservation Buffer to avoid becoming subject to restrictions on capital distributions and certain discretionary bonus payments to management. The Capital Conservation Buffer is calculated as a ratio of CET1 capital to risk-weighted assets, and it effectively increases the required minimum risk-based capital ratios. The Capital Conservation Buffer requirement was phased in over a three-year period that began on January 1, 2016. The phase-in period ended on January 1, 2019, and the Capital Conservation Buffer is now at its fully phased-in level of 2.5%. The Tier 1 Leverage Ratio is not impacted by the Capital Conservation Buffer, and a banking institution may be considered well-capitalized while remaining out of compliance with the Capital Conservation Buffer. 9 The table below summarizes the capital requirements that the Company and the bank must satisfy to avoid limitations on capital distributions and certain discretionary bonus payments (i.e., the required minimum capital ratios plus the Capital Conservation Buffer): CET1 risk-based capital ratio Tier 1 risk-based capital ratio Total risk-based capital ratio Minimum Basel III Regulatory Capital Ratio Plus Capital Conservation Buffer 7.0 % 8.5 % 10.5 % As of December 31, 2020, the Company and the bank are well-capitalized for regulatory purposes. For a tabular presentation of the Company’s and the bank’s capital ratios as of December 31, 2020, see Note 26 - Parent Company and Regulatory Restrictions to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." If the Company were to cross the $10 billion or more asset threshold, its compliance costs and regulatory requirements, would increase. In September 2019, the FDIC finalized a rule that introduces an optional simplified measure of capital adequacy for qualifying community banking organizations (i.e., the community bank leverage ratio ("CBLR") framework), as required by the Economic Growth, Regulatory Relief and Consumer Protection Act. The CBLR framework is designed to reduce burden by removing the 15 requirements for calculating and reporting risk-based capital ratios for qualifying community banking organizations that opt into the framework. In order to qualify for the CBLR framework, a community banking organization must have a tier 1 leverage ratio of greater than 9 percent, less than $10 billion in total consolidated assets, and limited amounts of off-balance-sheet exposures and trading assets and liabilities. A qualifying community banking organization that opts into the CBLR framework and meets all requirements under the framework will be considered to have met the well-capitalized ratio requirements under the Prompt Corrective Action regulations and will not be required to report or calculate risk-based capital. The CBLR framework was first available for banks to use in their March 31, 2020, Call Report. We have determined that we will opt out of the CBLR framework as it was currently deemed not in the Company and the bank's best interest. The FDIC also finalized a rule that permits non-advanced approaches banking organizations to use the simpler regulatory capital requirements for mortgage-servicing assets, certain deferred tax assets arising from temporary differences, investments in the capital of unconsolidated financial institutions, and minority interest when measuring their tier 1 capital as of January 1, 2020. Banking organizations may use this new measure of tier 1 capital under the CBLR framework. We have determined not to adopt this rule. In December 2017, the Basel Committee published standards that it described as the finalization of the Basel III post-crisis regulatory reforms (the standards are commonly referred to as “Basel IV”). Among other things, these standards revise the Basel Committee's standardized approach for credit risk (including by recalibrating risk weights and introducing new capital requirements for certain “unconditionally cancellable commitments,” such as unused credit card lines of credit) and provides a new standardized approach for operational risk capital. Under the Basel framework, as amended, these standards will generally be effective on January 1, 2023, with an aggregate output floor phasing in through January 1, 2028. Under the current U.S. capital rules, operational risk capital requirements and a capital floor apply only to advanced approaches institutions, and not to the Company and the bank. The impact of Basel IV on us will depend on the manner in which it is implemented by the federal bank regulators. Prompt Corrective Action Provisions The Federal Deposit Insurance Act requires the federal bank regulatory agencies to take "prompt corrective action" with respect to a depository institution if that institution does not meet certain capital adequacy standards, including requiring the prompt submission of an acceptable capital restoration plan. Depending on the bank's capital ratios, the agencies' regulations define five categories in which an insured depository institution will be placed: well-capitalized, adequately capitalized, under-capitalized, significantly under-capitalized, and critically under-capitalized. At each successive lower capital category, an insured bank is subject to more restrictions, including restrictions on the bank's activities, operational practices or the ability to pay dividends or executive bonuses. Based upon its capital levels, a bank that is classified as well-capitalized, adequately capitalized, or under-capitalized may be treated as though it were in the next lower capital category if the appropriate federal banking agency, after notice and opportunity for hearing, determines that an unsafe or unsound condition, or an unsafe or unsound practice, warrants such treatment. 10 The prompt corrective action standards were also changed as the Basel III Capital Rule ratios became effective. Under the new standards, in order to be considered well-capitalized, the bank will be required to meet the new common equity Tier 1 ratio of 6.5%, an increased Tier 1 ratio of 8% (increased from 6%), a total capital ratio of 10% (unchanged) and a leverage ratio of 5% (unchanged). The federal banking agencies also may require banks and bank holding companies subject to enforcement actions to maintain capital ratios in excess of the minimum ratios otherwise required to be deemed well capitalized, in which case institutions may no longer be deemed to be well capitalized and may therefore be subject to certain restrictions on items such as brokered deposits. The Coronavirus Aid, Relief, and Economic Security Act In response to the COVID-19 pandemic, the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") was signed into law on March 27, 2020 to provide national emergency economic relief measures. Many of the CARES Act’s programs are dependent upon the direct involvement of U.S. financial institutions, such as the Company and the bank, and have been implemented through rules and guidance adopted by federal departments and agencies, including the U.S. Department of Treasury, the Federal Reserve and other federal banking agencies, including those with direct supervisory jurisdiction over the Company and the bank. Furthermore, as the on-going COVID-19 pandemic evolves, federal regulatory authorities continue to issue additional guidance with respect to the implementation, lifecycle, and eligibility requirements for the various CARES Act programs as well as industry-specific recovery procedures for COVID-19. On December 21, 2020, Congress passed a $900 billion aid package, or the Consolidated Appropriations Act, 2021, which extends certain relief provisions under the March 2020 CARES Act and provides additional funds for the Paycheck Protection Program ("PPP") and extends the time of the PPP to March 31, 2021. This legislation also permits second PPP loans to certain entities which are subject to forgiveness subject to meeting certain required criteria. In addition, it is possible that Congress will enact supplementary COVID-19 response legislation, including amendments to the CARES Act or new bills comparable in scope to the CARES Act. The Company continues to assess the impact of the CARES Act and other statues, regulations and supervisory guidance related to the COVID-19 pandemic. Paycheck Protection Program. The CARES Act amended the SBA’s loan program, in which the bank participates, to create a guaranteed, unsecured loan program, the PPP, to fund operational costs of eligible businesses, organizations and self-employed persons during COVID-19. In June 2020, the Paycheck Protection Program Flexibility Act was enacted, which among other things, gave borrowers additional time and flexibility to use PPP loan proceeds. The bank issued approximately $558.8 million in aggregate loans under the PPP in the year ended December 31, 2020, of which approximately $118.9 million had been forgiven or repaid by December 31, 2020. Troubled Debt Restructuring and Loan Modifications for Affected Borrowers. The CARES Act permits banks to suspend requirements under GAAP for loan modifications to borrowers affected by COVID-19 that would otherwise be characterized as TDRs and suspend any determination related thereto if (i) the loan modification is made between March 1, 2020 and the earlier of December 31, 2020 or 60 days after the end of the COVID-19 emergency declaration and (ii) the applicable loan was not more than 30 days past due as of December 31, 2019. The federal banking agencies also issued guidance to encourage banks to make loan modifications for borrowers affected by COVID-19 and to assure banks that they will not be criticized by examiners for doing so. Set to expire on December 31, 2020, the Consolidated Appropriations Act, 2021 extended this relief to the earlier of 60 days after the end of the COVID-19 emergency declaration or January 1, 2022. The Company is applying the guidance to qualifying loan modifications. See Note 4 - Loans to the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K for further information about the COVID-19- related loan modifications completed by the Company. Temporary Community Bank Leverage Ratio Relief. Pursuant to the CARES Act, the federal banking agencies authorities adopted an interim rule, effective until the earlier of the termination of the COVID-19 emergency declaration and December 31, 2020, to (i) reduce the minimum Community Bank Leverage Ratio from 9% to 8% percent and (ii) give community banks two-quarter grace period to satisfy such ratio if such ratio falls out of compliance by no more than 1%. Federal Reserve Programs and Other Recent Initiatives Related to COVID-19 Main Street Lending Program. The CARES Act encouraged the Federal Reserve, in coordination with the Secretary of the Treasury, to establish or implement various programs to help midsize businesses, nonprofits, and municipalities. On April 9, 2020, the Federal Reserve proposed the creation of the Main Street Lending Program (“MSLP”) to implement certain of these recommendations. On June 15, 2020, the Federal Reserve Bank of Boston opened the MSLP for lender registration. The MSLP 11 supports lending to small and medium-sized businesses that were in sound financial condition before the onset of the COVID-19 pandemic. The MSLP operates through five facilities: the Main Street New Loan Facility, the Main Street Priority Loan Facility, the Main Street Expanded Loan Facility, the Nonprofit Organization New Loan Facility, and the Nonprofit Organization Expanded Loan Facility. The bank is a registered lender but has not originated any of these loans. The bank continues to monitor developments related thereto. Temporary Regulatory Capital Relief related to Impact of Current Expected Credit Losses ("CECL"). Concurrent with enactment of the CARES Act, federal banking agencies issued an interim final rule that delays the estimated impact on regulatory capital resulting from the adoption of CECL. The interim final rule provides banking organizations that implement CECL before the end of 2020 the option to delay for two years the estimated impact of CECL on regulatory capital relative to regulatory capital determined under the prior incurred loss methodology, followed by a three-year transition period to phase out the aggregate amount of capital benefit provided during the initial two-year delay. The federal banking agencies have since issued a final rule that makes certain technical changes to the interim final rule. The changes in the final rule apply only to those banking organizations that elect the CECL transition relief provided under the rule. The Company elected this option. Volcker Rule In December 2013, the federal bank regulatory agencies adopted final rules that implement a part of the Dodd-Frank Act commonly referred to as the "Volcker Rule." Under these rules and subject to certain exceptions, banking entities are restricted from engaging in activities that are considered proprietary trading and from sponsoring or investing in certain entities, including hedge or private equity funds that are considered "covered funds." Notwithstanding these provisions, in July 2019, the federal bank regulatory agencies finalized a rule which provides that community banks with $10 billion or less in total consolidated assets and total trading assets and liabilities of 5 percent or less of total consolidated assets, such as the bank, are excluded from the Volcker Rule. Brokered Deposits The FDIC limits the ability to accept brokered deposits to those insured depository institutions that are well-capitalized. Institutions that are less than well capitalized cannot accept, renew or roll over any brokered deposit unless they have applied for and been granted a waiver by the FDIC. The FDIC has defined the “national rate” for all interest-bearing deposits held by less-than-well-capitalized institutions as “a simple average of rates paid by all insured depository institutions and branches for which data are available” and has stated that its presumption is that this national rate is the prevailing rate in any market. As such, institutions that are less than well capitalized that are permitted to accept, renew or rollover brokered deposits via FDIC waiver generally may not pay an interest rate in excess of the national rate plus 75 basis points on such brokered deposits. As of December 31, 2020, the bank did not have any deposit liabilities categorized as brokered deposits. The FDIC has previously published industry guidance in the form of Frequently Asked Questions with respect to the categorization of deposit liabilities as brokered deposits. The FDIC published a proposed rule to modify the “national rate” definition that would apply to insured depository institutions that are less than well-capitalized in August 2019. In addition, in December 2019 and in connection with the Regulatory Relief Act, the FDIC published proposed revisions to its regulations relating to the brokered deposits restrictions. Specifically, the FDIC proposed to (i) revise the definition of the "facilitation" prong of the "deposit broker" definition; (ii) provide that a wholly-owned operating subsidiary be eligible for the insured depository institution exception to the deposit broker definition under certain circumstances; and (iii) amend the "primary purpose" exception. On December 15, 2020, the FDIC released a final rule, effective April 1, 2021, which may encourage the update of certain bank services. The changes introduced by the final rule include, among other things, (i) adding definitions of “engaged in the business of placing deposits” and “engaged in the business of facilitating the placement of deposits,” (ii) establishing certain designated business exceptions that would automatically meet the “primary purpose” exception from the deposit broker definition (Designated Business Exceptions), and (iii) formalizing an application process for the “primary purpose” exception for parties that do not qualify for the Designated Business Exceptions. The Company does not believe the final rule will have a material effect on its financial statements. Bank Holding Company Regulation As contained in both federal and state banking laws and regulations, a wide range of requirements and restrictions apply to bank holding companies and their subsidiaries which: • require regular periodic reports and such additional reports of information as the Federal Reserve may require; 12 • • • • • • • • require bank holding companies to meet or exceed minimum capital requirements (see the "Capital Adequacy Requirements" section above and the "Capital Resources" section in the MD&A); require that bank holding companies serve as a source of financial and managerial strength to subsidiary banks and commit resources as necessary to support each subsidiary bank. The source-of-strength doctrine most directly affects bank holding companies where a bank holding company's subsidiary bank fails to maintain adequate capital levels. In such a situation, the subsidiary bank will be required by the bank's federal regulator to take "prompt corrective action" (see the "Prompt Corrective Action Provisions" section above); limit dividends payable to shareholders and restrict the ability of bank holding companies to obtain dividends or other distributions from their subsidiary banks; require a bank holding company to terminate an activity or terminate control of or liquidate or divest certain subsidiaries, affiliates or investments if the Federal Reserve believes the activity or the control of the subsidiary or affiliate constitutes a significant risk to the financial safety, soundness or stability of any bank subsidiary; require the prior approval for changes in senior executive officers or directors and prohibit golden parachute payments, including change in control agreements, or new employment agreements with such payment terms, which are contingent upon termination when a bank holding company is deemed to be in troubled condition; regulate provisions of certain bank holding company debt, including the authority to impose interest ceilings and reserve requirements on such debt and require prior approval to purchase or redeem securities in certain situations; require prior approval for the acquisition of 5% or more of the voting stock of a bank or bank holding company by bank holding companies or other acquisitions and mergers with other banks or bank holding companies and consider certain competitive, management, financial, and anti-money laundering compliance impact on the U.S.; and require prior notice and/or prior approval of the acquisition of control of a bank or a bank holding company by a shareholder or individuals acting in concert with ownership or control of 10% of the voting stock being a presumption of control. Change in Bank Control Federal law and regulation set forth the types of transactions that require prior notice under the Change in Bank Control Act (“CIBCA”). Pursuant to CIBCA and Regulation Y, any person (acting directly or indirectly) that seeks to acquire control of a bank or its holding company must provide prior notice to the Federal Reserve. A “person” includes an individual, bank, corporation, partnership, trust, association, joint venture, pool, syndicate, sole proprietorship, unincorporated organization, or any other form of entity. A person acquires "control" of a banking organization whenever the person acquires ownership, control, or the power to vote 25 percent or more of any class of voting securities of the institution. The applicable regulations also provide for certain other "rebuttable" presumptions of control. In April 2020, the Federal Reserve adopted a final rule to revise its regulations related to determinations of whether a company has the ability to exercise a controlling influence over another company for purposes of the BHCA. The final rule expands and codifies the presumptions for use in such determinations. By codifying the presumptions, the final rule provides greater transparency on the types of relationships that the Federal Reserve generally views as supporting a facts and circumstances determination that one company controls another company. The Federal Reserve’s final rule applies to questions of control under the BHCA, but does not extend to CIBCA or applicable provisions of Hawaii law. 13 Other Restrictions on the Company's Activities Subject to prior notice or Federal Reserve approval, bank holding companies may generally engage in, or acquire shares of companies engaged in, activities determined by the Federal Reserve to be so closely related to banking or managing or controlling banks as to be a proper incident thereto. Bank holding companies that elect and retain "financial holding company" status pursuant to the Gramm-Leach-Bliley Act of 1999 ("GLBA") may engage in these non-banking activities and broader securities, insurance, merchant banking and other activities that are determined to be "financial in nature" or are incidental or complementary to activities that are financial in nature without prior Federal Reserve approval. Pursuant to the GLBA and the Dodd-Frank Act, in order to elect and retain financial holding company status, a bank holding company and all depository institution subsidiaries of that bank holding company must be well capitalized and well managed, and, except in limited circumstances, depository subsidiaries must be in satisfactory compliance with the Community Reinvestment Act ("CRA"), which requires banks to help meet the credit needs of the communities in which they operate. Failure to sustain compliance with these requirements or correct any non- compliance within a fixed time period could lead to the required divestiture of subsidiary banks or the termination of all activities that do not conform to those permissible for a bank holding company. The Company has not elected financial holding company status and neither the Company nor the bank has engaged in any activities determined by the Federal Reserve to be financial in nature or incidental or complementary to activities that are financial in nature. Dividends It is the Federal Reserve's policy that bank holding companies should generally pay dividends on common stock only out of income available over the past year, and only if prospective earnings retention is consistent with the organization's expected future needs and financial condition. It is also the Federal Reserve's policy that bank holding companies should not maintain dividend levels that undermine their ability to be a source of strength to their banking subsidiaries. The Federal Reserve has also discouraged payment ratios that are at maximum allowable levels unless both asset quality and capital are very strong. The Company is also subject to restrictions on dividends under applicable Hawaii law. The bank is a legal entity that is separate and distinct from its holding company. CPF is dependent on the performance of the bank for funds which may be received as dividends from the bank for use in the operation of CPF and the ability of CPF to pay dividends to shareholders. Subject to regulatory and statutory restrictions, including restrictions under applicable Hawaii law and federal regulation, future cash dividends by the bank will depend upon management's assessment of future capital requirements, contractual restrictions and other factors. Regulation of the Bank As a Hawaii state-chartered bank whose deposits are insured by the FDIC, the bank is subject to regulation, supervision, and regular examination by the DFI and by the FDIC as a state nonmember bank, as the bank's primary Federal regulator. Specific federal and state laws and regulations which are applicable to banks regulate, among other things, the scope of their business, their investments, their reserves against deposits, the timing of the availability of deposited funds, their activities relating to dividends, investments, loans, the nature and amount of collateral for certain loans, servicing and foreclosing on loans, transactions with affiliates, officers, directors and other insiders, borrowings, capital requirements, certain check-clearing activities, branching, and mergers and acquisitions. FDIC and DFI Enforcement Authority The federal and Hawaii regulatory structure gives the bank regulatory agencies extensive discretion in connection with their supervisory and enforcement activities and examination policies, including policies with respect to the classification of assets and the establishment of adequate loan loss reserves for regulatory purposes. The regulatory agencies have adopted guidelines to assist in identifying and addressing potential safety and soundness concerns before an institution's capital becomes impaired. The guidelines establish operational and managerial standards generally relating to: (1) internal controls, information systems, and internal audit systems; (2) loan documentation; (3) credit underwriting; (4) interest-rate exposure; (5) asset growth and asset quality; and (6) compensation, fees, and benefits. Further, the regulatory agencies have adopted safety and soundness guidelines for asset quality and for evaluating and monitoring earnings to ensure that earnings are sufficient for the maintenance of adequate capital and reserves. If, as a result of an examination, the DFI or the FDIC should determine that the financial condition, capital resources, asset quality, earnings prospects, management, liquidity, market sensitivity, or other aspects of the bank's operations are unsatisfactory or that the bank or its management is violating or has violated any law or regulation, the DFI and the FDIC, and separately the FDIC as insurer of the bank's deposits, have residual authority to: 14 • • • • • • require affirmative action to correct any conditions resulting from any violation or practice; direct an increase in capital and the maintenance of higher specific minimum capital ratios, which may preclude the bank from being deemed well capitalized and restrict its ability to accept certain brokered deposits; restrict the bank's growth geographically, by products and services, or by mergers and acquisitions, including bidding in FDIC receiverships for failed banks; enter into or issue informal or formal enforcement actions, including required Board resolutions, memoranda of understanding, written agreements and consent or cease and desist orders or prompt corrective action orders to take corrective action and cease unsafe and unsound practices; require prior approval of senior executive officer or director changes; remove officers and directors and assess civil monetary penalties; and terminate FDIC insurance, revoke the charter and/or take possession of and close and liquidate the bank or appoint the FDIC as receiver, which for a Hawaii state-chartered bank would result in a revocation of its charter. Deposit Insurance The FDIC is an independent federal agency that insures deposits through the Deposit Insurance Fund (the "DIF") up to prescribed statutory limits of federally insured banks and savings institutions and safeguards the safety and soundness of the banking and savings industries. The Dodd-Frank Act revised the FDIC's DIF management authority by setting requirements for the Designated Reserve Ratio (the "DRR", calculated as the DIF balance divided by estimated insured deposits) and redefining the assessment base which is used to calculate banks' quarterly assessments. The amount of FDIC assessments paid by each DIF member institution is based on its asset size and its relative risk of default as measured by regulatory capital ratios and other supervisory factors. We are generally unable to control the amount of premiums that we are required to pay for FDIC insurance. On September 30, 2018, the DRR reached 1.36%. Because the reserve ratio has exceeded 1.35%, two deposit insurance assessment changes occurred under the FDIC regulations: 1) Surcharges on large banks (total consolidated assets of $10 billion or more) ended; the last surcharge on large banks was collected on December 28, 2018. and 2) Small banks (total consolidated assets of less than $10 billion) were awarded assessment credits for the portion of their assessments that contributed to the growth in the reserve ratio from 1.15% to 1.35%. Credits will be applied until exhausted when the reserve ratio is at least 1.35%. The reserve ratio exceeded the minimum 1.35% on June 30, 2019, September 30, 2019, December 31, 2020 and March 31, 2020. Therefore, credits were applied on each invoice until exhausted on the June 30, 2020 invoice. If there are additional bank or financial institution failures or if the FDIC otherwise determines or if our asset size or risk of default increases, we may be required to pay higher FDIC premiums. Any future increases in FDIC insurance premiums may have a material and adverse effect on our earnings and could have a material adverse effect on the value of, or market for, our common stock. Compensation The Dodd-Frank Act requires the federal bank regulators and the SEC to establish joint regulations or guidelines prohibiting incentive-based payment arrangements at specified regulated entities, including the Company and the bank, having at least $1 billion in total assets that encourage inappropriate risks by providing an executive officer, employee, director or principal stockholder with excessive compensation, fees or benefits or that could lead to material financial loss to the entity. In addition, these regulators must establish regulations or guidelines requiring enhanced disclosure to regulators of incentive-based compensation arrangements. The agencies proposed such regulations initially in April 2011 and in April 2016, the Federal Reserve and other federal financial agencies re- proposed restrictions on incentive-based compensation. For institutions with at least $1 billion but less than $50 billion in total consolidated assets, such as the Company and the bank, the proposal imposes principles-based restrictions that are broadly consistent with existing interagency guidance on incentive-based compensation. Such institutions are prohibited from entering into incentive compensation arrangements that encourage inappropriate risks by the institution (1) by providing an executive officer, employee, director, or principal shareholder with excessive compensation, fees, or benefits, or (2) that could lead to material financial loss to the institution. The proposal also imposes certain governance and record-keeping requirements on institutions of the Company’s and the bank’s size. The regulatory organizations reserve the authority to impose more stringent requirements on institutions of the Company’s and the bank’s size. 15 Cybersecurity Federal regulators have issued multiple statements regarding cybersecurity stating that financial institutions need to design multiple layers of security controls to establish lines of defense and to ensure that their risk management processes also address the risk posed by compromised customer credentials, including security measures to reliably authenticate customers accessing internet-based services of the financial institution. In addition, a financial institution’s management is expected to maintain sufficient business continuity planning processes to ensure the rapid recovery, resumption and maintenance of the institution’s operations after a cyber-attack involving destructive malware. A financial institution is also expected to develop appropriate processes to enable recovery of data and business operations and address rebuilding network capabilities and restoring data if the institution or its critical service providers fall victim to this type of cyber-attack. If we fail to observe the regulatory guidance, we could be subject to various regulatory sanctions, including financial penalties. State regulators have also been increasingly active in implementing privacy and cybersecurity standards and regulations, including California which adopted the California Consumer Privacy Act in 2018 and New York which adopted the Shield Act in 2019. Other states have adopted regulations requiring certain financial institutions to implement cybersecurity programs and providing detailed requirements with respect to these programs, including data encryption requirements. Many states have also recently implemented or modified their data breach notification and data privacy requirements. We expect this trend of state-level activity in those areas to continue, and are continually monitoring developments in the states in which our customers are located in or in which we conduct business. In the ordinary course of business, we rely on electronic communications and information systems to conduct our operations and to store sensitive data. We employ an in-depth, layered, defensive approach that leverages people, processes and technology to manage and maintain cybersecurity controls. We employ a variety of preventative and detective tools to monitor, block, and provide alerts regarding suspicious activity, as well as to report on any suspected advanced persistent threats. Notwithstanding the strength of our defensive measures, the threat from cyber-attacks is severe, attacks are sophisticated and increasing in volume, and attackers respond rapidly to changes in defensive measures. While to date we have not detected a significant compromise, significant data loss or any material financial losses related to cybersecurity attacks, our systems and those of our customers and third-party service providers are under constant threat and it is possible that we could experience a significant event in the future. Risks and exposures related to cybersecurity attacks are expected to remain high for the foreseeable future due to the rapidly evolving nature and sophistication of these threats, as well as due to the expanding use of internet banking, mobile banking and other technology-based products and services by us and our customers. See Item 1A. Risk Factors for a further discussion of risks related to cybersecurity. Office of Foreign Assets Control Regulation The U.S. Treasury Department’s Office of Foreign Assets Control, or OFAC, administers and enforces economic and trade sanctions against targeted foreign countries and regimes, under authority of various laws, including designated foreign countries, nationals and others. OFAC publishes lists of specially designated targets and countries. We are responsible for, among other things, blocking accounts of, and transactions with, such targets and countries, prohibiting unlicensed trade and financial transactions with them and reporting blocked transactions after their occurrence. Failure to comply with these sanctions could have serious financial, legal and reputational consequences, including causing applicable bank regulatory authorities not to approve merger or acquisition transactions when regulatory approval is required or to prohibit such transactions even if approval is not required. Regulatory authorities have imposed cease and desist orders and civil money penalties against institutions found to be violating these obligations. Operations and Consumer Compliance Laws The bank must comply with numerous federal and state anti-money laundering and consumer protection and privacy statutes and implementing regulations, including the USA Patriot Act of 2001, GLBA, the Bank Secrecy Act, the Foreign Account Tax Compliance Act, the CRA, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, as amended by the Fair and Accurate Credit Transactions Act, the Equal Credit Opportunity Act, the Truth in Lending Act, the Fair Housing Act, the Home Mortgage Disclosure Act, the Real Estate Settlement Procedures Act, the National Flood Insurance Act, and various federal and state privacy protection laws, including the Telephone Consumer Protection Act and the CAN-SPAM Act. Noncompliance with these laws could subject the bank to lawsuits and could also result in administrative penalties, including, fines and reimbursements. CPF and the bank are also subject to federal and state laws prohibiting unfair or fraudulent business practices, untrue or misleading advertising and unfair competition. These laws and regulations mandate certain disclosure and reporting requirements and regulate the manner in which financial institutions must deal with customers when taking deposits, making loans, servicing, collecting, and foreclosure of loans, and 16 providing other services. Failure to comply with these laws and regulations can subject the bank to various penalties, including but not limited to enforcement actions, injunctions, fines or criminal penalties, punitive damages, and the loss of certain contractual rights. The Anti-Money Laundering Act of 2020 (“AMLA”), which amends the Bank Secrecy Act of 1970 (“BSA”), was enacted in January 2021. The AMLA is intended to be a comprehensive reform and modernization to U.S. bank secrecy and anti-money laundering laws. Among other things, it codifies a risk-based approach to anti-money laundering compliance for financial institutions; requires the development of standards for evaluating technology and internal processes for BSA compliance; expands enforcement- and investigation-related authority, including increasing available sanctions for certain BSA violations and instituting BSA whistleblower incentives and protections. The bank received an "Outstanding" rating in the FDIC's 2019 Community Reinvestment Act performance evaluation that measures how financial institutions support their communities in the areas of lending, investment and service. In December 2019, the Federal Deposit Insurance Corporation (“FDIC”) and the Office of the Comptroller of the Currency (“OCC”) jointly proposed rules that would significantly change existing CRA regulations. The proposed rules are intended to increase bank activity in low- and moderate-income communities where there is significant need for credit, more responsible lending, greater access to banking services, and improvements to critical infrastructure. The proposals change four key areas: (i) clarifying what activities qualify for CRA credit; (ii) updating where activities count for CRA credit; (iii) providing a more transparent and objective method for measuring CRA performance; and (iv) revising CRA-related data collection, record keeping, and reporting. However, the Federal Reserve Board did not join in that proposed rulemaking. While the OCC issued its final rule, the FDIC has not finalized the revisions to its CRA rule. In September 2020, the Federal Reserve Board issued an Advance Notice of Proposed Rulemaking (“ANPR”) that invites public comment on an approach to modernize the regulations that implement the CRA by strengthening, clarifying, and tailoring them to reflect the current banking landscape and better meet the core purpose of the CRA. The ANPR seeks feedback on ways to evaluate how banks meet the needs of low- and moderate-income communities and address inequities in credit access. As such, we will continue to evaluate the impact of any changes to the regulations implementing the CRA and their impact to our financial condition, results of operations, and/or liquidity, which cannot be predicted at this time. CFPB The Dodd-Frank Act provided for the creation of the CFPB as an independent entity with broad rulemaking, supervisory and enforcement authority over consumer financial products and services, including deposit products, residential mortgages, home equity loans and credit cards. The CFPB’s functions include investigating consumer complaints, conducting market research, rulemaking, and enforcing rules related to consumer financial products and services. CFPB regulations and guidance apply to all covered persons, and banks with $10 billion or more in assets are subject to supervision including examination by the CFPB. Banks with less than $10 billion in assets, including the bank, will continue to be examined for compliance by their primary federal banking agency. The CFPB has finalized a number of significant rules which impact nearly every aspect of the lifecycle of a residential mortgage loan. These rules implement the Dodd-Frank Act amendments to the Equal Credit Opportunity Act, the Truth in Lending Act and the Real Estate Settlement Procedures Act. Among other things, the rules adopted by the CFPB require covered persons including banks making residential mortgage loans to: (i) develop and implement procedures to ensure compliance with an "ability-to-repay" test and identify whether a loan meets a new definition for a "qualified mortgage", in which case a rebuttable presumption exists that the creditor extending the loan has satisfied the ability-to-repay test; (ii) implement new or revised disclosures, policies and procedures for originating and servicing mortgages including, but not limited to, pre-loan counseling, early intervention with delinquent borrowers and specific loss mitigation procedures for loans secured by a borrower's principal residence; (iii) comply with additional restrictions on mortgage loan originator hiring and compensation; (iv) comply with new disclosure requirements and standards for appraisals and certain financial products; and (v) maintain escrow accounts for higher-priced mortgage loans for a longer period of time. The review of products and practices to prevent unfair, deceptive or abusive acts or practices ("UDAAP") has been a focus of the CFPB, and of banking regulators more broadly. In addition, the Dodd-Frank Act provides the CFPB with broad supervisory, examination and enforcement authority over various consumer financial products and services, including the ability to require reimbursements and other payments to customers for alleged violations of UDAAP and other legal requirements and to impose significant penalties, as well as injunctive relief that prohibits lenders from engaging in allegedly unlawful practices. The CFPB also has the authority to obtain cease and desist orders providing for affirmative relief or monetary penalties. The Dodd-Frank Act does not prevent states from adopting stricter consumer protection standards. State regulation of financial products and potential enforcement actions could also adversely affect the bank’s business, financial condition or results of operations. 17 The federal bank regulators have adopted rules limiting the ability of banks and other financial institutions to disclose non-public information about consumers to unaffiliated third parties. These limitations require disclosure of privacy policies to consumers and, in some circumstances, allow consumers to prevent disclosure of certain personal information to a nonaffiliated third party. These regulations affect how consumer information is transmitted through diversified financial companies and conveyed to outside vendors. In addition, consumers may also prevent disclosure of certain information among affiliated companies that is assembled or used to determine eligibility for a product or service, such as that shown on consumer credit reports and asset and income information from applications. Consumers also have the option to direct banks and other financial institutions not to share information about transactions and experiences with affiliated companies for the purpose of marketing products or services. Under the Durbin Amendment to the Dodd-Frank Act, the Federal Reserve adopted rules establishing standards for assessing whether the interchange fees that may be charged with respect to certain electronic debit transactions are “reasonable and proportional” to the costs incurred by issuers for processing such transactions. Interchange fees, or “swipe” fees, are charges that merchants pay to us and other card-issuing banks for processing electronic payment transactions. Under the final rules, the maximum permissible interchange fee is equal to no more than 21 cents plus 5 basis points of the transaction value for many types of debit interchange transactions. The Federal Reserve also adopted a rule to allow a debit card issuer to recover one cent per transaction for fraud prevention purposes if the issuer complies with certain fraud-related requirements required by the Federal Reserve. The Federal Reserve also has rules governing routing and exclusivity that require issuers to offer two unaffiliated networks for routing transactions on each debit or prepaid product. Currently, we qualify for the small issuer exemption from the interchange fee cap, which applies to any debit card issuer that, together with its affiliates, has total assets of less than $10 billion as of the end of the previous calendar year. We will become subject to the interchange fee cap beginning July 1 of the year following the time when our total assets reaches or exceeds $10 billion. Reliance on the small issuer exemption does not exempt us from federal regulations prohibiting network exclusivity arrangements or from routing restrictions. Commercial Real Estate Concentration Limits In December 2006, the federal banking regulators issued guidance entitled “Concentrations in Commercial Real Estate Lending, Sound Risk Management Practices” to address increased concentrations in commercial real estate and construction, or "CRE", loans. In addition, in December 2015, the federal bank agencies issued additional guidance entitled “Statement on Prudent Risk Management for Commercial Real Estate Lending.” Together, these guidelines describe the criteria the agencies will use as indicators to identify institutions potentially exposed to CRE concentration risk. An institution that has (i) experienced rapid growth in CRE lending, (ii) notable exposure to a specific type of CRE, (iii) total reported loans for construction, land development, and other land representing 100% or more of the institution’s capital, or (iv) total CRE loans representing 300% or more of the institution’s capital, and the outstanding balance of the institutions CRE portfolio has increased by 50% or more in the prior 36 months, may be identified for further supervisory analysis of the level and nature of its CRE concentration risk. As of December 31, 2020, the bank’s construction, land development, and other land and total CRE loans represented 22.9% and 234.4% of its capital, respectively. Future Legislation and Regulation Congress may enact, modify or repeal legislation from time to time that affects the regulation of the financial services industry, and state legislatures may enact, modify or repeal legislation from time to time affecting the regulation of financial institutions chartered by or operating in those states. Federal and state regulatory agencies also periodically propose and adopt changes to their regulations or change the manner in which existing regulations are applied. The substance or impact of pending or future legislation or regulation, or the application thereof, cannot be predicted, although enactment of proposed legislation (or modification or repeal of existing legislation) could impact the regulatory structure under which the Company and bank operate and may significantly increase its costs, impede the efficiency of its internal business processes, require the bank to increase its regulatory capital and modify its business strategy, and limit its ability to pursue business opportunities in an efficient manner. Under these circumstances, the Company's business, financial condition, results of operations or prospects may be adversely affected, perhaps materially. 18 Employees and Human Capital We believe that the success of our business is largely due to the quality of our employees, the development of each employee's full potential, and our ability to provide timely and satisfying rewards. At December 31, 2020, we employed 822 persons, 764 on a full-time basis and 58 on a part-time basis. We are not a party to any collective bargaining agreement. We encourage and support the growth and development of our employees and, wherever possible, seek to fill positions by promotion and transfer from within the organization. Continual learning and career development are advanced through ongoing development conversations and annual performance reviews with employees, internally developed training programs, conferences, and other training events employees are encouraged to attend in connection with their job duties. Additionally, we invest in continual learning and development through tuition reimbursement for courses, degree programs and fees paid for certifications. The safety, health and wellness of our employees is a top priority. The COVID-19 pandemic presented a unique challenge with regards to maintaining employee safety while continuing successful operations. Through teamwork and the adaptability of our management and staff, we were able to transition during the peak of the pandemic, over a short period of time, to a work schedule allowing employees to effectively work from home and ensure a socially-distanced working environment for employees performing customer-facing activities at branches, and employees working at our operations centers. All employees are asked not to come to work when they experience signs or symptoms of a possible COVID-19 illness or if they have come into contact with the possible illness. On an ongoing basis, we further promote the health and wellness of our employees by strongly encouraging work-life balance, offering flexible work schedules, keeping the employee portion of health care premiums to a minimum and sponsoring various wellness programs. Employee retention helps us operate efficiently and achieve one of our business objectives, which is being an exceptional service provider. We believe our commitment to living out our core values, actively prioritizing concern for our employees’ well-being, supporting our employees’ career goals, offering competitive wages and providing valuable fringe benefits aids in retention of our top-performing employees. In addition, nearly all of our employees have the opportunity to become stockholders of the Company through a restricted stock grant issued to nearly all employees in 2020 and/or other restricted stock grants issued under our stock compensation plan, which aligns employees and stockholder interests by providing stock ownership on a tax-deferred basis at no investment cost to our employees. At December 31, 2020, the average employee has 10 years of service and 36% of our current staff had been with us for ten years or more. Available Information Our internet website can be found at www.cpb.bank. Our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and all amendments to those reports can be found on our internet website as soon as reasonably practicable after such materials are electronically filed with or furnished to the SEC. Copies of the Company's filings with the SEC may also be obtained directly from the SEC's website at www.sec.gov. These documents may also be obtained in print upon request to our Investor Relations Department. Also posted on our website and available in print upon request to our Investor Relations Department, are the charters for our Audit Committee, Compensation Committee and Corporate Governance Committee, as well as our Corporate Governance Guidelines and Code of Business Conduct and Ethics. Within the time period required by the SEC and NYSE, we will post on our website any amendment to the Code of Business Conduct and Ethics and any waiver applicable to our senior financial officers, as defined by the SEC, and our executive officers or directors. In addition, our website includes information concerning purchases and sales of our equity securities by our executive officers and directors, as well as disclosure relating to certain non-GAAP financial measures (as defined in the SEC's Regulation G) that we may make public orally, telephonically, by webcast, by broadcast or by similar means from time to time. 19 ITEM 1A. RISK FACTORS Our business faces significant risks, including credit, market/liquidity, operational, legal/regulatory and strategic/reputation risks. The factors described below may not be the only risks we face and are not intended to serve as a comprehensive listing or be applicable only to the category of risk under which they are disclosed. The risks described below are generally applicable to more than one of the following categories of risks. Additional risks that we do not yet know of or that we currently think are immaterial may also impair our business operations. If any of the events or circumstances described in the following factors actually occurs, our business, financial condition and/or results of operations could be materially and adversely affected. Economic Risks The COVID-19 pandemic has significantly impacted the State of Hawaii and our business. The ultimate impact on our business and financial results will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic and actions taken by governmental authorities in response to the pandemic. The pandemic has resulted in temporary closures of many businesses and the institution of social distancing and sheltering in place requirements in many states and communities. Our operations, like those of other financial institutions that operate in our market, are significantly influenced by economic conditions in Hawaii, including the strength of the real estate market and the tourism industry. The COVID-19 pandemic has resulted in an extreme decline in tourism to the state of Hawaii. As a result, the demand for our products and services has been, and may continue to be, impacted which can negatively impact our results of operations, including our net income. In addition, material adverse effects on our business may include all or a combination of valuation impairments on our investments, loans, mortgage servicing rights, deferred tax assets or counter-party risk derivatives. Furthermore, the pandemic could influence the recognition of credit losses in our loan portfolios and increase our allowance for credit losses, particularly as businesses remain closed and as more customers are expected to draw on their lines of credit or seek additional loans to help finance their businesses. Similarly, because of changing economic and market conditions affecting issuers, we may be required to recognize an allowance for credit losses in future periods on the securities we hold as well as reductions in other comprehensive income. We have already temporarily closed certain of our branches and offices in response to the pandemic and our business operations may be further disrupted if significant portions of our workforce are unable to work effectively, including because of illness, quarantines, government actions, or other restrictions. In response to the pandemic, we are offering fee waivers, payment deferrals, and other expanded assistance for mortgage, business and personal lending customers, all of which impact our results of operations. Loan payment deferrals are still continuing to accrue interest and fees during the deferral period. Should we later determine that collection of payments is not expected and eventual credit losses on these deferred payments emerge, accrued and unpaid interest and fees will need to be reversed. In such a scenario, interest income in future periods could be negatively impacted. We and our customers have been, and will continue to be adversely affected by the COVID-19 pandemic. The extent to which the COVID-19 pandemic continues to negatively impact our business, results of operations, and financial condition, as well as our regulatory capital and liquidity ratios, will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic and actions taken by governmental authorities and other third parties in response to the pandemic and the fulfillment of government guarantees under the Small Business Administration ("SBA") Paycheck Protection Program ("PPP"). Difficult economic and market conditions in Hawaii would result in significant adverse effects on us because of the geographic concentration of our business. Unlike larger national or other regional banks that are more geographically diversified, our business and operations are closely tied to the Hawaii market. The Hawaii economy relies on tourism, real estate, government and other service-based industries. Declines in tourism, increases in energy costs, the availability of affordable air transportation, adverse weather and natural disasters, and local budget issues impact consumer and corporate spending. As a result, such events may contribute to the deterioration in Hawaii's general economic condition, which could adversely impact us and our borrowers. In addition, the high concentration of Hawaii real estate loans in our portfolio, combined with the deterioration in these sectors caused by an economic downturn, previously had and could have in the future a significantly more adverse impact on our operating results than many other banks across the nation. If our borrowers experience financial difficulty, or if property values 20 securing our real estate loans decline, we will incur elevated credit costs due to the composition and concentration of our loan portfolio, which will have an adverse effect on our financial condition and results of operations. Our real estate loan operations have a considerable effect on our results of operations. The performance of our real estate loans depends on a number of factors, including the continued strength of the real estate markets in which we operate. As we have previously seen in the Hawaii and California construction and real estate markets, the strength of the real estate market and the results of our operations could be negatively affected by an economic downturn. In addition, declines in the market for commercial property could cause some of our borrowers to suffer losses on their projects, which would negatively affect our financial condition, results of operations and prospects. Declines in housing prices and the supply of existing houses for sale could cause residential developers who are our borrowers to suffer losses on their projects and encounter difficulty in repaying their loans. We cannot assure you that we will have an adequate allowance for credit losses to cover future losses. If we suffer greater losses than we are projecting, our financial condition and results of operations would be adversely affected. Our ability to maintain adequate sources of funding and liquidity and required capital levels may be negatively impacted by uncertainty in the economic environment which may, among other things, impact our ability to satisfy our obligations. Liquidity is essential to our business. An inability to raise funds through deposits, borrowings, the sale of investments or loans, and other sources would have a substantial negative effect on our liquidity which could affect or limit our ability to satisfy our obligations and our ability to grow profitability at the same rate. Our access to funding sources in amounts adequate to finance our activities on terms that are acceptable to us could be impaired by factors that affect us specifically, the financial services industry, or the economy in general. Factors that could detrimentally impact our access to liquidity sources include concerns regarding deterioration in our financial condition, increased regulatory actions against us and a decrease in the level of our business activity as a result of a downturn in the markets in which our loans or deposits are concentrated. Our ability to borrow could also be impaired by factors that are not specific to us, such as a disruption in the financial markets or negative views and expectations about the prospects for the financial industry in light of the past turmoil faced by banking organizations and the credit markets. The management of liquidity risk is critical to the management of our business and our ability to service our customer base. In managing our balance sheet, our primary source of funding is customer deposits. Our ability to continue to attract these deposits and other funding sources is subject to variability based upon a number of factors including volume and volatility in the securities' markets, our financial condition, our credit rating and the relative interest rates that we are prepared to pay for these liabilities. The availability and level of deposits and other funding sources is highly dependent upon the perception of the liquidity and creditworthiness of the financial institution, and perception can change quickly in response to market conditions or circumstances unique to a particular company. Concerns about our past and future financial condition or concerns about our credit exposure to other parties could adversely impact our sources of liquidity, financial position, including regulatory capital ratios, results of operations and our business prospects. If our level of deposits were to materially decrease, we would need to raise additional funds by increasing the interest that we pay on certificates of deposits or other depository accounts, seek other debt or equity financing or draw upon our available lines of credit. We rely on commercial and retail deposits, and to a lesser extent, advances from the Federal Home Loan Bank of Des Moines ("FHLB") and the Federal Reserve discount window, to fund our operations. Although we have historically been able to replace maturing deposits and advances as necessary, we might not be able to replace such funds in the future if, among other things, our results of operations or financial condition or the results of operations or financial condition of the FHLB or market conditions were to change. During 2020, our level of deposits increased largely driven by the response to the pandemic including market instability and deposits of PPP funds and government assistance. We cannot assure you that the bank will retain these deposits. Also, during 2020, we took advantage of favorable market conditions to raise $55 million in subordinated notes, which will increase our interest payment obligations in the future. Our line of credit with the FHLB serves as a primary outside source of liquidity. The Federal Reserve discount window also serves as an additional outside source of liquidity. Borrowings under this arrangement are through the Federal Reserve's primary facility under the borrower-in-custody program. The duration of borrowings from the Federal Reserve discount window are generally for a very short period, usually overnight. In the event that these outside sources of liquidity become unavailable to us, we will need to seek additional sources of liquidity, including selling assets. We cannot assure you that we will be able to sell assets at a level to allow us to repay borrowings or meet our liquidity needs. 21 We constantly monitor our activities with respect to liquidity and evaluate closely our utilization of our cash assets; however, there can be no assurance that our liquidity or the cost of funds to us may not be materially and adversely impacted as a result of economic, market, or operational considerations that we may not be able to control. The fiscal, monetary and regulatory policies of the federal government and its agencies could have a material adverse effect on our results of operations. The FRB regulates the supply of money and credit in the U.S. Its policies determine in large part the cost of funds for lending and investing and the return earned on those loans and investments, both of which affect the net interest margin. It also can materially decrease the value of financial assets we hold, such as debt securities. In an effort to stimulate the economy, the federal government and its agencies have taken various steps to keep interest rates at extremely low levels. Our net interest income and net interest margin may be negatively impacted by a prolonged low interest rate environment like we are currently experiencing as it may result in us holding lower yielding loans and securities on our balance sheet, particularly if we are unable to replace the maturing higher yielding assets with similar higher yielding assets. Changes in the slope of the yield curve, which represents the spread between short-term and long-term interest rates, could also reduce our net interest income and net interest margin. Historically, the yield curve is upward sloping, meaning short-term rates are lower than long-term rates. When the yield curve flattens, as is the case in the current interest rate environment, our net interest income and net interest margin could decrease as our cost of funds increases relative to the yield we can earn on our assets. In response to the threat on the economy posed by the COVID-19 pandemic, in March 2020 the FRB made two emergency rate cuts totaling 150 basis points to the Federal Funds range down to 0-0.25%. Should the FRB raise interest rates significantly and rapidly, there is potential for decreased demand for our loan products, an increase in our cost of funds, and the curtailment of economic recovery. Changes in FRB policies and our regulatory environment are beyond our control, and we are unable to predict what changes may occur or the manner in which any future changes may affect our business, financial condition and results of operation. Negative developments in the global and U.S. economies could have an adverse effect on us. Our business and operations are sensitive to business and economic conditions globally and domestically. Adverse economic and business conditions in the U.S. generally, and in our market areas, in particular, could reduce our growth rate, affect our borrowers' ability to repay their loans and, consequently, adversely affect our financial condition and performance. Other economic conditions that affect our financial performance include short-term and long-term interest rates, the prevailing yield curve, inflation and price levels (particularly for real estate), monetary policy, unemployment and the strength of the domestic economy as a whole. Unfavorable market conditions can result in a deterioration in the credit quality of our borrowers and the demand for our products and services, an increase in the number of loan delinquencies, defaults and charge-offs, additional provisions for credit losses, adverse asset values and an overall material adverse effect on the quality of our loan portfolio. Unfavorable or uncertain economic and market conditions can be caused by declines in economic growth, business activity or investor or business confidence; limitations on the availability or increases in the cost of credit and capital; increases in inflation or interest rates; high unemployment; natural disasters; or a combination of these or other factors. Credit Risks A large percentage of our loans are collateralized by real estate and any deterioration in the real estate market may result in additional losses and adversely affect our financial results. Our results of operations have been, and in future periods, will continue to be significantly impacted by the economy in Hawaii, and to a lesser extent, other markets we are exposed to including California. Approximately 71% of our loan portfolio as of December 31, 2020 was comprised of loans primarily collateralized by real estate, with the significant majority of these loans concentrated in Hawaii. Deterioration of the economic environment in Hawaii, California or other markets we are exposed to, domestic or foreign, including a decline in the real estate market and single-family home resales or a material external shock, may significantly impair the value of our collateral and our ability to sell the collateral upon foreclosure. In the event of a default with respect to any of these loans, amounts received upon sale of the collateral may be insufficient to recover outstanding principal and interest on the loan. As we have seen in the past, material declines in the value of the real estate assets securing many of our 22 commercial real estate loans may lead to significant credit losses in this portfolio. As a result of our particularly high concentration of real estate loans, our portfolio had been and remains particularly susceptible to significant credit losses during economic downturns and adverse changes in the real estate market. Our allowance for credit losses may not be sufficient to cover actual credit losses, which could adversely affect our results of operations. Additional credit losses may occur in the future and may occur at a rate greater than we have experienced to date. As a lender, we are exposed to the risk that our loan customers may not repay their loans according to their terms and that the collateral or guarantees securing these loans may be insufficient to assure repayment. The underwriting and credit monitoring policies and procedures that we have adopted to address this risk may not prevent unexpected losses that could have a material adverse effect on our business, financial condition, results of operations and cash flows. We maintain an allowance for credit losses to provide for loan defaults and non-performance, which also includes increases for new loan growth. While we believe that our allowance for credit losses is appropriate to cover expected losses, we cannot assure you that we will not increase the allowance for credit losses further or that regulators will not require us to increase the allowance for credit losses which could have a material adverse effect on our net income and financial condition. Management makes various assumptions and judgments about the collectibility of our loan portfolio, which are regularly reevaluated and are based in part on: • • • current economic conditions and their estimated effects on specific borrowers; an evaluation of the existing relationships among loans, potential credit losses and the present level of the allowance for credit losses; results of examinations of our loan portfolios by regulatory agencies; and • management's internal review of the loan portfolio. In determining the size of the allowance for credit loss, we rely on an analysis of our loan portfolio, our experience and a third-party economic forecast. If our assumptions prove to be incorrect, our current allowance for credit losses may not be sufficient to cover the losses. In addition, third parties, including our federal and state regulators, periodically evaluate the adequacy of our allowance for credit losses and may communicate with us concerning the methodology or judgments that we have raised in determining the allowance for credit losses. As a result of this input, we may be required to assign different grades to specific credits, increase our provision for credit losses, and/or recognize further loan charge offs which could have a material adverse effect on our net income and financial condition. See Note 1 - Summary of Significant Accounting Policies to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." Our commercial, financial and agricultural loan and commercial real estate loan portfolios expose us to risks that may be greater than the risks related to our other loans. Our loan portfolio includes commercial, financial and agricultural loans and commercial real estate loans, which are secured by commercial real estate, including but not limited to, structures and facilities to support activities designated as multi-family residential properties, industrial, warehouse, general office, retail, health care and religious dwellings. Commercial, financial and agricultural and commercial real estate loans carry more risk as compared to other types of lending, because they typically involve larger loan balances often concentrated with a single borrower or groups of related borrowers. Accordingly, charge-offs on commercial, financial and agricultural and commercial real estate loans may be larger on a per loan basis than those incurred with our residential or consumer loan portfolios. In addition, these loans expose a lender to greater credit risk than loans secured by residential real estate. The payment experience on commercial real estate loans that are secured by income producing properties are typically dependent on the successful operation of the related real estate project and thus, may subject us to adverse conditions in the real estate market or to the general economy. The collateral securing these loans typically cannot be liquidated as easily as residential real estate. If we foreclose on these loans, our holding period for the collateral typically is longer than residential properties because there are fewer potential purchasers of the collateral. 23 Unexpected deterioration in the credit quality of our commercial or commercial real estate loan portfolios would require us to increase our provision for credit losses, which would reduce our profitability and could materially adversely affect our business, financial condition, results of operations and prospects. In addition, federal and state banking regulators may require banks with higher levels of commercial real estate loans to implement more stringent underwriting, internal controls, risk management policies and portfolio stress testing, as well as possibly higher levels of allowances for losses and capital levels as a result of commercial real estate lending growth and exposures. Because a significant portion of our loan portfolio is comprised of commercial real estate loans, the banking regulators may require us to maintain higher levels of capital than we would otherwise be expected to maintain, which could limit our ability to leverage our capital and have a material adverse effect on our business, financial condition, results of operations and prospects. We may incur future losses in connection with certain representations and warranties we have made with respect to mortgages that we have sold in the secondary market. In connection with the sale of mortgage loans into the secondary market, we make representations and warranties, which, if breached, may require us to repurchase such loans, substitute other loans or indemnify the purchasers of such loans for actual losses incurred in respect to such loans. A substantial decline in residential real estate values in the markets in which we originated such loans could increase the risk of such consequences. While we currently believe our repurchase risk is low, it is possible that requests to repurchase loans could occur in the future and such requests may have a material adverse effect on our financial condition and results of operations. Interest Rate and Liquidity Risks Our business is subject to interest rate risk and fluctuations in interest rates may adversely affect our earnings. The majority of our assets and liabilities are monetary in nature and subject to risk from changes in interest rates. Like most financial institutions, our earnings and profitability depend significantly on our net interest income, which is the difference between interest income on interest-earning assets, such as loans and investment securities, and interest expense on interest-bearing liabilities, such as deposits and borrowings. We expect that we will periodically experience "gaps" in the interest rate sensitivities of our assets and liabilities, meaning that either our interest-bearing liabilities will be more sensitive to changes in market interest rates than our interest-earning assets, or vice versa. If market interest rates should move contrary to our position, this "gap" will work against us and our earnings may be negatively affected. In light of our current volume and mix of interest-earning assets and interest-bearing liabilities, our net interest margin could be expected to remain relatively constant during periods of rising interest rates, and to decline slightly during periods of falling interest rates. We are unable to predict or control fluctuations of market interest rates, which are affected by many factors, including the following: • • inflation; recession; • market conditions; • • • • changes in unemployment; the money supply; international disorder and instability in domestic and foreign financial markets; and governmental actions. Our asset/liability management strategy may not be able to control our risk from changes in market interest rates and it may not be able to prevent changes in interest rates from having a material adverse effect on our results of operations and financial condition. From time to time, we may reposition our assets and liabilities to reduce our net interest income volatility. Failure to perform in any of these areas could significantly weaken our competitive position, which could adversely affect our growth and profitability, which, in turn, could have a material adverse effect on our financial condition and results of operations. 24 If we are unable to effectively manage the composition and risk of our investment securities portfolio, which we expect will continue to comprise a significant portion of our earning assets, our net interest income and net interest margin could be adversely affected. Our primary sources of interest income include interest on loans, as well as interest earned on investment securities. Interest earned on investment securities represented 12.1% of our interest income in the year ended December 31, 2020, as compared to 15.0% of our interest income in the year ended December 31, 2019. Accordingly, effectively managing our investment securities portfolio to generate interest income while managing the composition and risks associated with that portfolio, including the mix of government agency and non-agency securities, remains important. If we are unable to effectively manage our investment securities portfolio or if the interest income generated by our investment securities portfolio declines, our net interest income and net interest margin could be adversely affected. We may be adversely impacted by the transition from LIBOR as a reference rate. In 2017, the United Kingdom’s Financial Conduct Authority announced that after 2021 it would no longer compel banks to submit the rates required to calculate the LIBOR. This announcement indicates that the continuation of LIBOR on the current basis cannot and will not be guaranteed after 2021. Consequently, at this time, it is not possible to predict whether and to what extent banks will continue to provide submissions for the calculation of LIBOR. Similarly, it is not possible to predict whether LIBOR will continue to be viewed as an acceptable market benchmark, what rate or rates may become accepted alternatives to LIBOR or what the effect of any such changes in views or alternatives may be on the markets for LIBOR-indexed financial instruments. We have a significant number of loans and debt with attributes that are either directly or indirectly dependent on LIBOR. The transition from LIBOR could create considerable costs and additional risk. Since proposed alternative rates are calculated differently, payments under contracts referencing new rates will differ from those referencing LIBOR. The transition may change our market risk profile, and require changes to risk and pricing models, valuation tools, product design and hedging strategies. Furthermore, failure to adequately manage this transition process with our customers could adversely impact our reputation. Although we are currently unable to assess what the ultimate impact of the transition from LIBOR will be, failure to adequately manage the transition could have a material adverse effect on our business, financial condition and results of operations. We rely on the mortgage secondary market for some of our liquidity. We originate and sell mortgage loans. We rely on Federal National Mortgage Association ("Fannie Mae"), Federal Home Loan Mortgage Corporation ("Freddie Mac") and other purchasers to purchase first mortgage loans in order to reduce our credit risk and interest rate risk and provide funding for additional loans we desire to originate. We cannot provide assurance that these purchasers will not materially limit their purchases from us due to capital constraints or other factors, including, with respect to Fannie Mae and Freddie Mac, a change in the criteria for conforming loans. In addition, various proposals have been made to reform the U.S. residential mortgage finance market, including the role of Fannie Mae and Freddie Mac. The exact effects of any such reforms are not yet known, but may limit our ability to sell conforming loans to Fannie Mae or Freddie Mac. In addition, mortgage lending is highly regulated, and our inability to comply with all federal and state regulations and investor guidelines regarding the origination, underwriting, documentation and servicing of mortgage loans may also impact our ability to continue selling mortgage loans. If we are unable to continue to sell loans in the secondary market, our ability to fund, and thus originate, additional mortgage loans may be adversely affected, which could have a material adverse effect on our business, financial condition or results of operations. We are required to act as a source of financial and managerial strength for our bank. We are required to act as a source of financial and managerial strength to the bank. We may be required to commit additional resources to the bank at times when we may not be in a financial position to provide such resources or when it may not be in our, or our shareholders’ best interests to do so. Providing such support is more likely during times of financial stress for us and the bank, which may make any capital we are required to raise to provide such support more expensive than it might otherwise be. In addition, any capital loans we make to the bank are subordinate in right of payment to depositors and to certain other indebtedness of the bank. We rely on dividends from our subsidiary for most of our revenue. Because we are a holding company with no significant operations other than our bank, we depend upon dividends from our bank for a substantial portion of our revenues and our liquidity. 25 Hawaii law only permits the bank to pay dividends out of retained earnings as defined under Hawaii banking law ("Statutory Retained Earnings"), which differs from GAAP retained earnings. As of December 31, 2020, the bank had Statutory Retained Earnings of $82.5 million. In addition, regulatory authorities could limit the ability of the bank to pay dividends to CPF. The inability to receive dividends from the bank could have a material adverse effect on our financial condition, results of operations and prospects. Our ability to pay cash dividends to our shareholders is subject to restrictions under federal and Hawaii law, including restrictions imposed by the FRB and covenants set forth in various agreements we are a party to, including covenants set forth in our subordinated debentures and subordinated notes. We cannot provide any assurance that we will continue to pay dividends. Operational Risks Our RISE2020 initiative may not be successful. During the second half of 2019 and throughout 2020, we invested an aggregate of approximately $40 million to upgrade our branch spaces, digital banking platforms and ATM network through a new initiative we called RISE2020. RISE2020 is intended to enhance customer experience, drive stronger long-term growth and profitability, improve shareholder returns and lower our efficiency ratio. However, we cannot provide any assurance that RISE2020 will achieve any of our objectives or will achieve our objectives to the extent we have forecasted. In particular, the costs of RISE2020 may exceed our expectations; there may be timing delays as we execute our plans; we may not be able to attract new business from existing customers; new customers may not be attracted to our platform despite the amount of expense we incur; and implementation of RISE2020 initiatives may disrupt our operations. Additionally, given the number of key projects involved in our RISE2020 initiative, there is execution risk which may include vendors failing to perform or deliver as expected, issues with system conversions or integrations, lack of internal resource capacity, among other things. If our RISE2020 initiative is not successful, our overall noninterest expense will have increased without a corresponding increase in revenue and growth which could have a material adverse effect on our business, financial condition or results of operations. The ongoing design and maintenance of data and related internal controls over financial reporting related to CECL will require a significant amount of time and resources which may have a material impact on our results of operations. CECL has increased the amount of data and assumptions we need to collect and review to determine the appropriate level of the allowance for credit losses. A significant amount of time and resources has been spent and will continue to be spent in order to implement CECL effectively, including the design and implementation of related adequate internal controls, which may adversely affect our results of operations. If we are unable to maintain effective internal control over financial reporting relating to CECL, our ability to report our financial condition and results of operations accurately and on a timely basis could also be adversely affected. Consumer protection initiatives related to the foreclosure process could materially affect our ability as a creditor to obtain remedies. In 2011, Hawaii revised its rules for nonjudicial, or out-of-court, foreclosures. Prior to the revision, most lenders used the nonjudicial foreclosure method to handle foreclosures in Hawaii, as the process was less expensive and quicker than going through the court foreclosure process. After the revised rules went into effect, many lenders ended up forgoing nonjudicial foreclosures entirely and filing all foreclosures in court, which has created a backlog and slowed the judicial foreclosure process. Many lenders continue to exclusively use the judicial foreclosure process, making the foreclosure process very lengthy. Additionally, the joint federal-state settlement with several mortgage servicers over abuse of foreclosure practices creates further uncertainty for us and the mortgage servicing industry in general with respect to implementation of mortgage loan modifications and loss mitigation practices going forward. The manner in which these issues are ultimately resolved could impact our foreclosure procedures, which in turn could adversely affect our business, financial condition or results of operations. Our deposit customers may pursue alternatives to deposits at our bank or seek higher yielding deposits causing us to incur increased funding costs. Checking and savings account balances and other forms of deposits can decrease when our deposit customers perceive alternative investments, such as the stock market or other non-depository investments, as providing superior expected returns or seek to spread their deposits over several banks to maximize FDIC insurance coverage. Furthermore, technology and other 26 changes have made it more convenient for the bank's customers to transfer funds into alternative investments including products offered by other financial institutions or non-bank service providers. Increases in short-term interest rates could increase transfers of deposits to higher yielding deposits. Efforts and initiatives we undertake to retain and increase deposits, including deposit pricing, can increase our costs. When the bank's customers move money out of bank deposits in favor of alternative investments or into higher yielding deposits, or spread their accounts over several banks, we can lose a relatively inexpensive source of funds, thus increasing our funding costs. The occurrence of fraudulent activity, data privacy breaches, failures of our information security controls or cybersecurity-related incidents could have a material adverse effect on our business, financial condition and results of operations. As a financial institution, we are susceptible to fraudulent activity, information security breaches and cybersecurity-related incidents that may be committed against us, our customers or our business partners (including by our own employees and consultants), which may result in financial losses or increased costs to us or, our customers or our business partners, disclosure or misuse of our information or our client information, misappropriation of assets, privacy breaches against our clients, litigation, or damage to our reputation. Such fraudulent activity may take many forms, including check fraud, electronic fraud, wire fraud, phishing, social engineering and other dishonest acts. Information security breaches and cybersecurity- related incidents may include fraudulent or unauthorized access to systems used by us, our vendors, or our clients, denial or degradation of service attacks, and malware or other cyber-attacks. In recent periods, there continues to be a rise in electronic fraudulent activity, security breaches and cyber-attacks within the financial services industry, especially in the commercial banking sector due to cyber criminals targeting commercial bank accounts. Consistent with industry trends, we have also experienced an increase in attempted electronic fraudulent activity, security breaches and cybersecurity-related incidents in recent periods. Moreover, in recent periods, several large corporations, including financial institutions and retail companies, have suffered major data breaches, in some cases exposing not only confidential and proprietary corporate information, but also sensitive financial and other personal information of their customers and employees and subjecting them to potential fraudulent activity. Some of our clients may have been affected by these breaches, which increase their risks of identity theft, credit card fraud and other fraudulent activity that could involve their accounts with us. Information pertaining to us and our clients is maintained, and transactions are executed, on the networks and systems of us, our clients and certain of our third- party partners, such as our online banking or reporting systems. The secure maintenance and transmission of confidential information, as well as execution of transactions over these systems, are essential to protect us and our clients against fraud and security breaches and to maintain our clients' confidence. Breaches of information security also may occur, and in infrequent cases have occurred, through intentional or unintentional acts by those having access to our systems or our clients' or counterparties' confidential information, including employees. In addition, increases in criminal activity levels and sophistication, advances in computer capabilities, new discoveries, vulnerabilities in third-party technologies (including browsers and operating systems) or other developments could result in a compromise or breach of the technology, processes and controls that we use to prevent fraudulent transactions and to protect data about us, our clients and underlying transactions, as well as the technology used by our clients to access our systems. Although we have developed, and continue to invest in, systems and processes that are designed to detect and prevent data security breaches and cyber-attacks and periodically test our security, we may fail to anticipate or adequately mitigate breaches of security or experience data privacy breaches that could result in: losses to us or our clients; our loss of business and/or clients; damage to our reputation; the incurrence of additional expenses; disruption to our business; our inability to grow our online services or other businesses; additional regulatory scrutiny or penalties, including resulting violations of law (whether federal or one or more various states); or our exposure to civil litigation and possible financial liability — any of which could have a material adverse effect on our business, financial condition and results of operations. More generally, publicized information concerning security and cyber-related problems and other data privacy breaches could inhibit the use or growth of electronic or web-based applications or solutions as a means of conducting commercial transactions. Such publicity may also cause damage to our reputation as a financial institution. As a result, our business, financial condition and results of operations could be materially adversely affected. Failure to maintain effective internal control over financial reporting or disclosure controls and procedures could adversely affect our ability to report our financial condition and results of operations accurately and on a timely basis. A failure to maintain effective internal control over financial reporting or disclosure controls and procedures could adversely affect our ability to report our financial results accurately and on a timely basis, which could result in a loss of investor confidence in our financial reporting or adversely affect our access to sources of liquidity. Furthermore, because of the inherent limitations of any system of internal control over financial reporting, including the possibility of human error, the circumvention or overriding of controls and fraud, even effective internal controls may not prevent or detect all misstatements. Frequent or rapid changes in procedures, methodologies, systems, personnel and technology exacerbate the challenge of 27 developing and maintaining a system of internal controls and can increase the cost and level of effort to develop and maintain such systems. Changes in our accounting policies or in accounting standards could materially affect how we report our financial results and condition. Periodically the FASB and the SEC change the financial accounting and reporting standards that govern the preparation of our financial statements. As a result of changes to financial accounting or reporting standards, whether promulgated or required by the FASB or other regulators, we could be required to change certain of the assumptions or estimates we have previously used in preparing our financial statements, which could adversely affect our business, financial condition and results of operations. See Note 1 - Summary of Significant Accounting Policies to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." Financial services companies depend on the accuracy and completeness of information about customers and counterparties. In deciding whether to extend credit or enter into other transactions, we may rely on information furnished by or on behalf of customers and counterparties, including financial statements, credit reports and other financial information. We may also rely on representations of those customers, counterparties or other third parties, such as independent auditors, as to the accuracy and completeness of that information. Reliance on inaccurate or misleading financial statements, credit reports or other financial information could have a material adverse impact on our business and, in turn, our financial condition and results of operations. We operate in a highly competitive industry and market area. We face substantial competition in all areas of our operations from a variety of different competitors, many of which are larger and may have more financial resources. Such competitors primarily include national, regional and community banks within the various markets we operate. Additionally, various out of state banks conduct business in the market areas in which we currently operate. We also face competition from many other types of financial institutions, including, without limitation, savings banks, credit unions, finance companies, financial service providers, including mortgage providers and brokers, operating via the internet and other technology platforms, brokerage firms, insurance companies, factoring companies and other financial intermediaries. The financial services industry could become even more competitive as a result of legislative, regulatory and technological changes and continued consolidation. Banks, securities firms and insurance companies can merge under the umbrella of a financial holding company, which can offer virtually any type of financial service, including banking, securities underwriting, insurance (both agency and underwriting) and merchant banking. Also, technology has lowered barriers to entry and made it possible for non-banks to offer products and services traditionally provided by banks, such as automatic transfer and automatic payment systems. Many of our competitors have fewer regulatory constraints and may have lower cost structures. Additionally, due to their size, many competitors may be able to achieve economies of scale and, as a result, may offer a broader range of products and services as well as better pricing for those products and services than we can. Our ability to compete successfully depends on a number of factors, including, among other things: • • • • • • the ability to develop, maintain and build upon long-term customer relationships based on top quality service, high ethical standards and safe, sound assets; the ability to expand our market position; the scope, relevance and pricing of products and services offered to meet customer needs and demands; the rate at which we introduce new products and services relative to our competitors; customer satisfaction with our level of service; and industry and general economic trends. Failure to perform in any of these areas could significantly weaken our competitive position, which could adversely affect our growth and profitability, which, in turn, could have a material adverse effect on our financial condition and results of operations. 28 In addition, the soundness of our financial condition may also affect our competitiveness. Customers may decide not to do business with the bank due to its financial condition. We are subject to environmental liability risk associated with our bank branches and any real estate collateral we acquire upon foreclosure. During the ordinary course of business, we may foreclose on and take title to properties securing certain loans that we have originated or acquired. We also own several of our branch locations. For any real property that we may possess, there is a risk that hazardous or toxic substances could be found on these properties. If hazardous or toxic substances are found, we may be liable for remediation costs, as well as for personal injury and property damage and costs of complying with applicable environmental regulatory requirements. Failure to comply with such requirements can result in penalties. Environmental laws may require us to incur substantial expenses and may materially reduce the affected property's value or limit our ability to use, sell or lease the affected property. In addition, future laws or more stringent interpretations or enforcement policies with respect to existing laws may increase our exposure to environmental liability. The remediation costs and any other financial liabilities associated with an environmental hazard could have a material adverse effect on our business, financial condition or results of operations. Our business could be adversely affected by unfavorable actions from rating agencies. Ratings assigned by ratings agencies to us, our affiliates or our securities may impact the decision of certain customers, in particular, institutions, to do business with us. A rating downgrade or a negative rating could adversely affect our deposits and our business relationships. Risks Related to Legal, Compliance and Regulatory Matters Governmental regulation and regulatory actions against us may impair our operations or restrict our growth. As a regulated financial institution, we are subject to significant governmental supervision and regulation. These regulations affect our lending practices, capital structure, investment practices, dividend policy and growth, among other things. Statutes and regulations affecting our business may be changed at any time and the interpretation of these statutes and regulations by examining authorities may also change. In addition, regulations may be adopted which increase expenses associated with running our business and adversely affect our earnings. There can be no assurance that such statutes and regulations, any changes thereto or to their interpretation will not adversely affect our business. In particular, these statutes and regulations, and any changes thereto, could subject us to additional costs (including legal and compliance costs), limit the types of financial services and products we may offer and/or increase the ability of non-banks to offer competing financial services and products, among other things. In addition to governmental supervision and regulation, we are subject to changes in other federal and state laws, including changes in tax laws, which could materially affect us and the banking industry generally. We are subject to the rules and regulations of the FRB, the FDIC and the DFI, and certain rules and regulations promulgated by the CFPB. In addition, we are subject to the rules and regulation of the NYSE and the SEC and are subject to enforcement actions and other punitive actions by these agencies. If we fail to comply with federal and state regulations, the regulators may limit our activities or growth, impose fines on us or in the case of our bank regulators, ultimately require our bank to cease its operations. Bank regulations can hinder our ability to compete with financial services companies that are not regulated in the same manner or are less regulated. Federal and state bank regulatory agencies regulate many aspects of our operations. These areas include: • • • • • • • the capital that must be maintained; the kinds of activities that can be engaged in; the kinds and amounts of investments that can be made; the locations of offices; insurance of deposits and the premiums that we must pay for this insurance; procedures and policies we must adopt; conditions and restrictions on our executive compensation; and 29 • how much cash we must set aside as reserves for deposits. In addition, bank regulatory authorities may bring enforcement actions against banks and bank holding companies, including CPF and the bank, for unsafe or unsound practices in the conduct of their businesses or for violations of any law, rule or regulation, any condition imposed in writing by the appropriate bank regulatory agency or any written agreement with the authority. Enforcement actions against us could include a federal conservatorship or receivership for the bank, the issuance of additional orders that could be judicially enforced, the imposition of civil monetary penalties, the issuance of directives to enter into a strategic transaction, whether by merger or otherwise, with a third-party, the termination of insurance of deposits, the issuance of removal and prohibition orders against institution-affiliated parties, and the enforcement of such actions through injunctions or restraining orders. In addition, if we were to grow beyond $10 billion in assets, we would be subject to enhanced CFPB examination and our compliance costs would increase. We face a risk of noncompliance and enforcement action with the Bank Secrecy Act and other anti-money laundering statutes and regulations. The Bank Secrecy Act, the USA PATRIOT Act of 2001, and other laws and regulations require financial institutions, among other duties, to institute and maintain an effective anti-money laundering program and file suspicious activity and currency transaction reports as appropriate. The federal Financial Crimes Enforcement Network is authorized to impose significant civil money penalties for violations of those requirements and has engaged in coordinated enforcement efforts with the individual federal banking regulators, as well as the U.S. Department of Justice, Drug Enforcement Administration, and Internal Revenue Service. We are also subject to increased scrutiny of compliance with the rules enforced by the Office of Foreign Assets Control and compliance with the Foreign Corrupt Practices Act. If our policies, procedures and systems are deemed deficient, we would be subject to liability, including fines and regulatory actions, which may include restrictions on our ability to pay dividends and the necessity to obtain regulatory approvals to proceed with certain aspects of our business plan. Failure to maintain and implement adequate programs to combat money laundering and terrorist financing could also have serious reputational consequences for us. Any of these results could materially and adversely affect our business, financial condition and results of operations. Regulatory capital standards impose enhanced capital adequacy requirements on us. Increased regulatory capital requirements (and the associated compliance costs), which have been adopted by federal banking regulators, impose additional capital requirements on our business. The administration of existing capital adequacy laws as well as adoption of new laws and regulations relating to capital adequacy, or more expansive or aggressive interpretations of existing laws and regulations, could have a material adverse effect on our business, liquidity, financial condition and results of operations and could substantially restrict our ability to pay dividends, repurchase any of our capital stock, or pay executive bonuses. In addition, increased regulatory capital requirements as well as our financial condition could require us to raise additional capital which would dilute our existing shareholders at the time of such capital issuance. We are subject to various legal claims and litigation. From time to time, customers, employees and others whom we do business with, or are regulated by, as well as our shareholders, can make claims and take legal action against us. Regardless of whether these claims and legal actions are founded or unfounded, if such claims and legal actions are not resolved in a manner favorable to us, they may result in significant financial liability and/or adversely affect the market perception of us and our products and services, as well as impact customer demand for our products and services. Any financial liability or reputational damage could have a material adverse effect on our business, which, in turn, could have a material adverse effect on our financial condition and results of operations. Even if these claims and legal actions do not result in a financial liability or reputational damage, defending these claims and actions have resulted in, and will continue to result in, increased legal and professional services costs, which adds to our noninterest expense and negatively impacts our operating results. Risks Related to an Investment in the Company's Securities The market price of our common stock could decline. The trading price of our common stock may fluctuate widely as a result of a number of factors, many of which are outside our control. In addition, the stock market is subject to fluctuations in the share prices and trading volumes that affect the market prices of the shares of many companies. These broad market fluctuations could adversely affect the market price of our common stock. Among the factors that could affect our stock price are: 30 • • • • • • • • • • • • • • • • • failure to comply with all of the requirements of any governmental orders or agreements we may become subject to and the possibility of resulting action by the regulators; deterioration of asset quality; the incurrence of losses; actual or anticipated quarterly fluctuations in our operating results and financial condition; changes in revenue or earnings/losses estimates or publication of research reports and recommendations by financial analysts; failure to meet analysts' revenue or earnings/losses estimates; speculation in the press or investment community; strategic actions by us or our competitors, such as mergers, acquisitions, restructurings, or public offerings; additions or departures of key personnel; actions by institutional shareholders; fluctuations in the stock price and operating results of our competitors; future sales of other equity or debt securities, including our common stock; general market conditions and, in particular, developments related to market conditions for the financial services industry; proposed or adopted regulatory changes or developments; breaches in our security systems and loss of customer data; anticipated or pending investigations, proceedings or litigation that involve or affect us; or domestic and international economic factors unrelated to our performance. The stock market generally may experience significant volatility. In addition, the trading volume in our common stock may fluctuate more than usual and cause significant price variations to occur. Accordingly, the common stock that you purchase may trade at a price lower than that at which they were purchased. Volatility in the market price of our common stock may prevent individual shareholders from being able to sell their shares when they want or at prices they find attractive. A significant decline in our stock price could result in substantial losses for shareholders and could lead to costly and disruptive securities litigation. Anti-takeover provisions in our restated articles of incorporation and bylaws and applicable federal and state law may limit the ability of another party to acquire us or a significant block of common stock, which could cause our stock price to decline. Various provisions of our restated articles of incorporation and bylaws and certain other actions we have taken could delay or prevent a third-party from acquiring us, even if doing so might be beneficial to our shareholders. These include, among other things, the authorization to issue "blank check" preferred stock by action of the Board of Directors acting alone, thus without obtaining shareholder approval. In addition, applicable provisions of federal and state law require regulatory approval in connection with certain acquisitions of our common stock and supermajority voting provisions in connection with certain transactions. In particular, both federal and state law limit the acquisition of ownership of certain percentage thresholds of our common stock without providing prior notice to the regulatory agencies and obtaining prior regulatory approval or nonobjection or being able to rely on an exemption from such acquisition. See the "Supervision and Regulation" section. We are also subject to the provisions of the Hawaii Control Share Acquisitions Act which prohibits the consummation of a “control share 31 acquisition” (with threshold ranges starting at 10% and set at 10% intervals up to a majority) unless approved by our shareholders or otherwise exempt. Unless approved or otherwise exempt, for a period of one year after acquisition, the shares acquired by a person in a control share acquisition will be (i) denied voting rights, (ii) be nontransferable, and (iii) be subject to redemption at our option. Collectively, these provisions of our restated articles of incorporation and bylaws and applicable federal and state law may prevent a merger or acquisition that would be attractive to shareholders, limit the ability of another party to acquire a significant block of our common stock, and could limit the price investors would be willing to pay in the future for our common stock. Our common stock is equity and therefore is subordinate to our subsidiaries' indebtedness and preferred stock. Our common stock constitutes equity interests and does not constitute indebtedness. As such, common stock will rank junior to all current and future indebtedness and other non-equity claims on us with respect to assets available to satisfy claims against us, including in the event of our liquidation. We may, and the bank and our other subsidiaries may also, incur additional indebtedness from time to time and may increase our aggregate level of outstanding indebtedness. As of December 31, 2020, we had (i) $50.0 million in face amount of trust preferred securities outstanding and accrued and unpaid dividends thereon of $0.1 million and (ii) $55.0 million in principal amount of subordinated notes outstanding and accrued and unpaid interest thereon of $0.5 million. We also had short-term FHLB borrowings of $22.0 million as of December 31, 2020. Additionally, holders of common stock are subject to the prior dividend and liquidation rights of any holders of our preferred stock that may be outstanding from time to time. The Board of Directors is authorized to cause us to issue additional classes or series of preferred stock without any action on the part of our stockholders. If we issue preferred shares in the future that have a preference over our common stock with respect to the payment of dividends or upon liquidation, or if we issue preferred shares with voting rights that dilute the voting power of the common stock, then the rights of holders of our common stock or the market price of our common stock could be adversely affected. There is a limited trading market for our common stock and as a result, you may not be able to resell your shares at or above the price you pay for them at the time you otherwise may desire. Although our common stock is listed for trading on the NYSE, the volume of trading in our common shares is lower than many other companies listed on the NYSE. A public trading market with depth, liquidity and orderliness depends on the presence in the market of willing buyers and sellers of our common shares at any given time. This presence depends on the individual decisions of investors and general economic and market conditions over which we have no control. As a result, you may not be able to resell your common stock at or above the price you pay or at the time(s) you otherwise may desire. The soundness of other financial institutions could adversely affect us. Our ability to engage in routine funding transactions could be adversely affected by the actions and commercial soundness of other financial institutions. Defaults by, or even rumors or questions about, one or more financial services institutions, or the financial services industry generally, have led to market-wide liquidity problems and could lead to losses or defaults by us or by other institutions. There is no assurance that any such losses would not materially and adversely affect our results of operations. Our common stock is not insured and you could lose the value of your entire investment. An investment in our common stock is not a deposit and is not insured against loss by the government. Risks Related to Technology We continually encounter technological change. The financial services industry is continually undergoing rapid technological change with frequent introductions of new technology-driven products and services. The effective use of technology increases efficiency and enables financial institutions to better serve customers and to reduce costs. Our future success depends, in part, upon our ability to address the needs of our customers by using technology to provide products and services that will satisfy customer demands, as well as to create additional efficiencies in our operations. Many of our competitors have substantially greater resources to invest in technological improvements. We may not be able to effectively implement new technology-driven products and services or be successful in marketing these products and services to our customers. In addition, there are a limited number of qualified persons in our local marketplace with the knowledge and experience required to effectively maintain our information technology systems and implement our technology initiatives. Failure to successfully attract and retain qualified personnel, or keep pace with technological change affecting the financial services industry could have a material adverse impact on our business and, in turn, our financial condition and results of operations. 32 General Risk Factors We are dependent on key personnel and the loss of one or more of those key personnel may materially and adversely affect our prospects. Competition for qualified employees and personnel in the banking industry is intense and there is a limited number of qualified persons with knowledge of, and experience in, the regional banking industry, especially in the Hawaii market. The process of recruiting personnel with the combination of skills and attributes required to carry out our strategies is often lengthy. Our success depends to a significant degree upon our ability to attract and retain qualified management, loan origination, finance, administrative, marketing, and technical personnel, and upon the continued contributions of our management and personnel. In particular, our success has been and continues to be highly dependent upon the abilities of key executives, including our Chief Executive Officer, our President, our Chief Banking Officer, our Chief Marketing Officer, our Chief Financial Officer, our other executive officers and certain other employees. Natural disasters and other external events (including pandemic viruses or disease) could have a material adverse affect on our financial condition and results of operations. Our branch offices as well as a substantial majority of our loan portfolio is in the state of Hawaii. As a result, natural disasters and other severe weather occurrences such as tsunamis, volcanic eruptions (such as the recent eruption of Mount Kilauea), hurricanes and earthquakes and other adverse external events, including the effects of any pandemic viruses or diseases (such as the current COVID-19 pandemic), could have a significant effect on our ability to conduct our business and adversely affect the tourism and visitor industry in the state of Hawaii. Such events could affect the ability of our borrowers to repay their outstanding loans, impair the value of collateral securing our loans, cause significant property damage, result in loss of revenue, adversely impact our deposit base and/or cause us to incur additional expenses. Accordingly, the occurrence of any such natural disasters, severe weather events, or other occurrences over which we have no control could have a material adverse effect on our business, which, in turn, could adversely affect our financial condition and results of operations. 33 ITEM 1B. UNRESOLVED STAFF COMMENTS None. ITEM 2. PROPERTIES We hold title to the land and building in which our Main branch office and headquarters, Hilo branch office, Kailua-Kona branch office, Pearl City branch office, Kaneohe branch office and certain operations offices are located. We also hold title to a portion of the land on which our operations center is located. The remaining portion of the land where our operations center is located is leased, as are all remaining branch and support office facilities. We also own four floors of a commercial office condominium in downtown Honolulu where certain bank training classes are held and residential mortgage sales and operations are located. We occupy or hold leases for approximately 40 other properties including office space for our remaining branches. These leases expire on various dates through 2045 and generally contain renewal options for periods ranging from 5 to 15 years. For additional information relating to lease rental expense and commitments as of December 31, 2020, see Note 19 - Operating Leases to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." ITEM 3. LEGAL PROCEEDINGS Certain claims and lawsuits have been filed or are pending against us arising in the ordinary course of business. In the opinion of management, all such matters are of a nature that, if disposed of unfavorably, would not have a material adverse effect on our consolidated results of operations or financial position. See Note 23 - Contingent Liabilities and Other Commitments to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." ITEM 4. MINE SAFETY DISCLOSURES Not applicable 34 PART II ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED SHAREHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES Our common stock is traded on the NYSE under the ticker symbol "CPF." Set forth below is a line graph comparing the cumulative total stockholder return on the Company's common stock, based on the market price of the common stock and assuming reinvestment of dividends, with the Russell 2000 Index and the Standard and Poor's ("S&P") SmallCap 600 Commercial Bank Index for the five year period commencing December 31, 2015 and ending December 31, 2020. The graph assumes the investment of $100 on December 31, 2015. Indexed Total Annual Return (as of December 31, 2020) Index Central Pacific Financial Corp. Russell 2000 S&P 600 Commercial Bank Index 2015 2016 2017 2018 2019 2020 $ 100.00 $ 100.00 100.00 146.24 $ 121.31 144.80 142.03 $ 139.08 141.62 119.32 $ 123.76 127.66 149.59 $ 155.35 153.92 100.99 186.36 135.38 December 31, As of February 5, 2021, there were 2,759 shareholders of record, excluding individuals and institutions for which shares were held in the names of nominees and brokerage firms. 35 Dividends Dividends are payable at the discretion of the Board of Directors and there can be no assurance that the Board of Directors will continue to pay dividends at the same rate, or at all, in the future. Our ability to pay cash dividends to our shareholders is subject to restrictions under federal and Hawaii law, including restrictions imposed by the FRB and covenants set forth in various agreements we are a party to, including covenants set forth in trust preferred securities and subordinated notes. Under the terms of our trust preferred securities and subordinated notes, our ability to pay dividends with respect to common stock would be restricted if our obligations under our trust preferred securities and subordinated notes were not current. Our obligations on our outstanding trust preferred securities and subordinated notes are current as of December 31, 2020. Additionally, our ability to pay dividends depends on our ability to obtain dividends from our bank. As a Hawaii state-chartered bank, the bank may only pay dividends to the extent it has retained earnings as defined under Hawaii banking law ("Statutory Retained Earnings"), which differs from GAAP retained earnings. As of December 31, 2020, the bank had Statutory Retained Earnings of $82.5 million. In addition, the bank's regulators could impose limitations or conditions on the bank's ability to pay dividends to the Company. See "Part I, Item 1. Business — Supervision and Regulation — Regulatory Actions" for a discussion on regulatory restrictions. Issuer Purchases of Equity Securities In January 2020, the Company's Board of Directors authorized the repurchase of up to $30.0 million of its common stock from time to time on the open market or in privately negotiated transactions, pursuant to a newly authorized share repurchase program (the "2020 Repurchase Plan"). The 2020 Repurchase Plan replaced and superseded in its entirety the share repurchase program previously approved by the Company's Board of Directors, which had $19.8 million in remaining repurchase authority. In March 2020, the Company decided to suspend its share repurchase program due to the economic uncertainty in the wake of the COVID-19 pandemic. As result, during the quarter ended December 31, 2020, the Company did not repurchase any shares under the 2020 Repurchase Plan. A total of $26.6 million remained available for repurchase under the 2020 Repurchase Plan at December 31, 2020. Period October 1-31 November 1-30 December 1-31 Total Total Number of Shares Purchased Average Price Paid per Share $ — — — — — — — — Issuer Purchases of Equity Securities Maximum Number of Shares that May Yet Be Purchased Under the Program Total Number of Shares Purchased as Part of Publicly Announced Programs Dollar Value of Shares Purchased as Part of Publicly Announced Programs Maximum Dollar Value of Shares that May Yet Be Purchased Under the Program — — — — — — — — $ $ $ — — — — 26,600,028 26,600,028 26,600,028 26,600,028 During the entire year of 2020, 206,802 shares of common stock, at a cost of $4.7 million or an average cost per share of $22.96, were repurchased under the Company's share repurchase programs. In January 2021, our Board of Directors approved a new share repurchase program authorization of up to $25 million of our common stock (the "2021 Repurchase Plan"). This authorization supersedes the remaining repurchase authority under our 2020 Repurchase Plan. The 2021 Repurchase Plan is subject to a one year expiration. There can be no guarantee that we will repurchase any shares under the 2021 Repurchase Plan. Information relating to compensation plans under which equity securities of the Registrant are authorized for issuance is set forth under "Part III, Item 12—Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters." 36 ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA The following table sets forth selected financial information for each of the years in the five-year period ended December 31, 2020. This information is not necessarily indicative of results of future operations and should be read in conjunction with "Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations" and the Consolidated Financial Statements and related Notes contained in "Part II, Item 8. Financial Statements and Supplementary Data." Significant items affecting the comparability of the information presented in this table follows this presentation. Selected Financial Data Statement of Income Data: Total interest income Total interest expense Net interest income (1) Provision (credit) for credit losses Net interest income after provision for credit losses Other operating income (1) Other operating expense (1) Income before income taxes Income tax expense (1) Net income Balance Sheet Data (as of Year-End): Interest-bearing deposits in other financial institutions Investment securities (2) Loans Allowance for credit losses Mortgage servicing rights Total assets Core deposits (3) Total deposits Long-term debt Total shareholders’ equity Per Share Data: Basic earnings per common share Diluted earnings per common share Cash dividends declared per common share Book value per common share Diluted weighted average shares outstanding (in thousands) Financial Ratios: Return on average assets Return on average shareholders’ equity Net income to average tangible shareholders’ equity Average shareholders’ equity to average assets Dividend payout ratio Efficiency ratio (1) Net interest margin (4) Regulatory Capital Ratios: Leverage capital Tier 1 risk-based capital Total risk-based capital CET1 risk-based capital Selected Financial Data Asset Quality: Net loan charge-offs (recoveries) to average loans Nonaccrual loans to total loans Allowance for credit losses to total loans Allowance for credit losses to nonaccrual loans $ $ $ 2020 212,418 14,735 197,683 39,117 158,566 45,198 154,731 49,033 11,760 37,273 6,521 1,183,960 4,964,113 83,269 11,865 6,594,583 5,046,263 5,796,118 105,385 546,685 1.33 1.32 0.92 19.40 28,181 Year Ended December 31, 2019 2018 (Dollars in thousands, except per share data) 2017 $ $ $ 216,383 32,309 184,074 6,317 177,757 41,801 141,631 77,927 19,605 58,322 24,554 1,128,110 4,449,540 47,971 14,718 6,012,672 4,259,325 5,120,023 101,547 528,520 2.05 2.03 0.90 18.68 28,677 $ $ $ 198,294 25,296 172,998 (1,124) 174,122 38,804 134,682 78,244 18,758 59,486 21,617 1,354,812 4,078,366 47,916 15,596 5,807,026 4,015,942 4,946,490 122,166 491,725 2.02 2.01 0.82 16.97 29,610 $ $ $ 182,562 14,859 167,703 (2,674) 170,377 36,496 131,073 75,800 34,596 41,204 6,975 1,496,644 3,770,615 50,001 15,843 5,623,708 3,991,234 4,956,354 92,785 500,011 1.36 1.34 0.70 16.65 30,638 $ $ $ 2016 167,139 9,189 157,950 (5,517) 163,467 42,316 132,518 73,265 26,273 46,992 9,069 1,461,515 3,524,890 56,631 15,779 5,384,236 3,713,567 4,608,201 92,785 504,650 1.52 1.50 0.60 16.39 31,225 0.58 % 6.85 6.85 8.47 69.70 63.71 3.30 8.8 % 12.9 15.2 11.8 0.99 % 11.36 11.36 8.72 44.33 62.70 3.35 9.5 % 12.6 13.6 11.5 1.05 % 12.22 12.24 8.56 40.80 63.59 3.22 9.9 % 13.5 14.7 11.9 0.75 % 8.03 8.08 9.32 52.24 64.19 3.28 10.4 % 14.7 15.9 12.4 2020 0.15 % 0.12 1.68 1,344.78 Year Ended December 31, 2019 2017 2018 (Dollars in thousands, except per share data) 0.15 % 0.03 1.08 3,084.95 0.02 % 0.06 1.17 2,062.68 0.11 % 0.07 1.33 1,801.84 0.90 % 9.16 9.27 9.78 40.00 66.17 3.27 10.6 % 14.2 15.5 12.3 2016 0.03 % 0.24 1.61 674.50 (1) The efficiency ratio is a non-GAAP financial measure which should be read and used in conjunction with the Company's GAAP financial information. Comparison of our efficiency ratio with those of other companies may not be possible because other companies may calculate the efficiency ratio differently. Our efficiency ratio is derived by dividing other operating expense by net operating revenue (net interest income plus other operating income). Prior period other operating expense, income tax expense and efficiency ratio have been revised to conform to current period, which reflects reclassifications related to the change in accounting policy for our investments in low-income housing tax credit partnerships referred to in Note 1 - Summary of Significant Accounting Policies. See Item 7 — Management's Discussion and Analysis of Financial Condition and Results of Operations —Table 5 - Reconciliation of Efficiency Ratio. Held-to-maturity securities at amortized cost, available-for-sale securities at fair value. Noninterest-bearing demand, interest-bearing demand and savings deposits, and time deposits under $100,000. Computed on a taxable-equivalent basis using a federal statutory tax rate of 21% for the years ended December 31, 2020, 2019 and 2018 and 35% for the years ended December 31, 2017 and 2016. (2) (3) (4) Five Year Performance Comparison Significant items affecting the comparability of the five years' performance include: (Dollars in thousands) 2020 Year Ended December 31, 2018 2017 2019 2016 Provision (credit) for credit losses $ 39,117 $ 6,317 $ (1,124) $ (2,674) $ (5,517) Other operating income: Mortgage banking income Gain on sale of premises and equipment Investment securities gains (losses) Gain on sale of MasterCard stock (included in other) Other operating expense: Share-based compensation (included in salaries and employee benefits) Pension obligation settlement (included in salaries and employee benefits) FDIC insurance premium (included in other) Reserve (credit) for unfunded loan commitments (included in other) Branch consolidation and relocation costs (included in other) 13,682 — (201) — 3,822 — 1,857 2,994 1,631 6,685 — 36 2,555 4,289 — 868 29 — 8,062 — (279) — 3,787 — 1,732 (425) — 7,498 — (1,410) — 3,266 — 1,724 94 — 8,563 3,537 — — 3,094 3,848 2,052 141 737 Income tax expense 11,760 19,605 18,758 34,596 26,273 37 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Introduction We are a bank holding company that, through our banking subsidiary, Central Pacific Bank, offers full service commercial banking in the state of Hawaii. We strive to provide exceptional customer service and products that meet our customers' needs. Our products and services consist primarily of the following: • • Loans: Our loans consist of commercial, financial and agricultural, commercial mortgage, and construction loans to small and medium-sized companies, business professionals, and real estate investors and developers, as well as residential mortgage, home equity and consumer loans to local homeowners and individuals. Our lending activities contribute to a key component of our revenues reported in interest income. Deposits: We offer a full range of deposit products and services including checking, savings and time deposits, cash management, and electronic banking services. We also maintain a broad branch and ATM network in the state of Hawaii. The interest paid on such deposits has a significant impact on our interest expense, an important factor in determining our earnings. In addition, fees and service charges on deposit accounts contribute to our revenues. Additionally, we offer wealth management products and services, such as non-deposit investment products, annuities, insurance, investment management, asset custody and general consultation and planning services. Executive Overview In 2020, we believe we delivered strong financial performance for the Company despite the pandemic environment. • We recorded net income of $37.3 million, or $1.32 per diluted common share in 2020, compared to $58.3 million, or $2.03 per diluted common share in 2019. • We recorded pre-tax pre-provision income of $88.2 million in 2020, compared to $84.2 million in 2019. • We recorded return on average assets ("ROA") and return on average shareholders' equity ("ROE") ratios of 0.58% and 6.85%, respectively, in 2020, compared to ROA and ROE ratios of 0.99% and 11.36%, respectively, in 2019. • Asset quality remains strong as our nonperforming assets totaled $6.2 million, or 0.09% of total assets at December 31, 2020, compared to $1.7 million, or 0.03% of total assets at December 31, 2019. • We realized strong loan growth of $514.6 million, or 11.6% (or growth of $98.2 million or 2.2% excluding Small Business Administration ("SBA") Paycheck Protection Program ("PPP") loans), as well as strong core deposit growth of $786.9 million, or 18.5% in 2020. • We completed a $55 million private placement of ten-year fixed-to-floating rate subordinated notes which strengthened our capital position. • Our capital position and consistent profitability allowed us to increase our regular cash dividends paid from $0.90 per share in 2019 to $0.92 per share in 2020. RISE2020 Commencing in the second quarter of 2019, the Company launched RISE2020, a multifaceted initiative intended to enhance customer experience, drive stronger long-term growth and profitability, improve shareholder returns and lower our efficiency ratio. RISE2020 includes initiatives in the following key areas of opportunity: Digital Banking, Revenue Enhancements, Branch Transformation and Operational Excellence. RISE2020 is intended to provide Central Pacific Bank with premier products and services in several strategic areas. During 2019, the outsourcing of the Company's residential mortgage loan servicing, the launch of its new website under the cpb.bank domain name and the implementation of its end-to-end commercial loan origination system was completed. During the first quarter of 2020, the Company opened its concept branch, providing its customers a glimpse into the future of Central Pacific Bank. After significant development, the Company's new online and 38 mobile banking platforms for its retail customers launched in August 2020. The rollout of newly upgrade ATMs was completed in the fourth quarter of 2020. Despite several challenges resulting from the impact of the COVID-19 pandemic, the Company completed its RISE2020 initiative culminating with the grand opening of the fully renovated Central Pacific Plaza headquarters building and flagship main branch, and the launch of a new brand design in early January 2021. Basis of Presentation Management's discussion and analysis of financial condition and results of operations should be read in conjunction with the accompanying consolidated financial statements under "Part II, Item 8. Financial Statements and Supplementary Data." COVID-19 Pandemic The ongoing novel coronavirus disease ("COVID-19") pandemic has caused significant disruption in the local, national and global economies and financial markets. The pandemic has resulted in temporary closures of many businesses and the institution of social distancing and sheltering in place requirements in many states and communities. Continuation and further spread of COVID-19 could cause additional quarantines, shutdowns, reductions in business activity and financial transactions, labor shortages, supply chain interruptions and overall economic and financial market instability. In response to the anticipated economic effects of COVID-19, the Board of Governors of the Federal Reserve System (the "FRB") has taken a number of actions that have significantly affected the financial markets in the United States, including actions intended to result in substantial decreases in market interest rates. On March 3, 2020, the 10-year Treasury yield fell below 1.00% for the first time, and the FRB reduced the target federal funds range by 50 basis points to 1.00% to 1.25%. On March 15, 2020, the FRB further reduced the target federal funds range by 100 basis points to 0% to 0.25% and announced a $700 billion quantitative easing program in response to the expected economic downturn caused by COVID-19. On March 22, 2020, the FRB announced that it would continue its quantitative easing program in amounts necessary to support the smooth functioning of markets for Treasury securities and agency MBS. We expect that these reductions in interest rates, among other actions of the FRB and the Federal government generally, especially if prolonged, could adversely affect our net interest income, margins and profitability. In the December 2020 meeting, the FRB elected to hold the target federal funds rate at 0% to 0.25% and officials expects rates to remain near zero through 2023. In late March 2020, the Coronavirus Aid, Relief and Economic Security (“CARES”) Act was signed into law as an over $2 trillion economic stimulus package. The CARES Act is intended to prevent a severe economic downturn through various measures, including direct financial aid to American families and economic stimulus to significantly impacted industry sectors. In December 2020, Congress passed another $900 billion aid package, or the Consolidated Appropriations Act, 2021, which extends certain relief provisions under the CARES Act. Hawaii's economy continues to be significantly impacted by COVID-19. On March 4, 2020, Hawaii Governor David Ige issued a Proclamation declaring a state of emergency to support ongoing State and county responses to COVID-19. Since then, Governor Ige issued seventeen supplemental emergency proclamations which includes travel restrictions and other measures. As a result of these restrictions, the spread of COVID-19 has been relatively contained. The infection rate in the State of Hawaii is one of the lowest per capita in the country at 1,816 cases per 100,000 population. As of February 8, 2021 the Centers for Disease Control and Prevention reported there were 26,500 cases (7-day moving average of 75.9 new infections) and 418 COVID-19-related deaths in Hawaii. During the first quarter of 2020, in response to Governor Ige's statewide restrictions on the movements of Hawaii residents and visitors to combat the potential spread of COVID-19 in Hawaii, the Company announced it would temporarily close certain branch locations. The decision to temporarily close the branches was made to protect the health and well-being of the Company's employees and customers. Some branches, such as the in-store branches with limited floor space, made it challenging to operate with social distancing in mind. The staff from the temporarily closed branches were redeployed to work at the remaining branches or assist other areas of the bank. The Company quickly responded to the changing environment by executing its business continuity plan and the majority of our support staff, even at the executive level, were working remotely on a full-time or rotating basis. The Company continues to prudently manage through the pandemic and has put in place preventative measures including face masks, plexiglass shields, social distancing and enhanced cleaning. The Company is implementing a gradual, phased-in return-to-office plan that includes a portion of the workforce continuing with flexible, remote work schedules. The Company believes the actions it has taken to-date, allows it to meet the needs of its customers and community while ensuring the safety of all employees and customers. 39 During the remainder of 2020, the Company re-opened several of its branches that were temporarily closed. In July 2020, the Board of Directors of the Company approved a plan to consolidate four branches on the island of Oahu in 2020. Three of the branches are in-store branches on Oahu, which were temporarily closed since March 2020 due to the COVID-19 pandemic, and were permanently closed during the third quarter of 2020. These in-store branches had a small square footage which did not allow for adequate social distancing. The fourth branch was a full-service branch on Oahu that was closed during the fourth quarter of 2020. Our digital rollout is well-aligned with our branch consolidation initiative, and we expect that much of the transactional activity that was processed by these branches can be migrated to our digital channels. We also have other neighboring branches in close proximity that are available for customer full-service needs. The Company incurred $0.3 million in pre-tax expenses related to the consolidation of the three in-store branches during the third quarter of 2020 and an additional $1.3 million in pre-tax expenses related to the consolidation of the fourth branch during the fourth quarter of 2020. The Company anticipates annual expense savings of approximately $1.8 million related to the consolidation of the four branches. COVID-19 may also materially disrupt banking and other financial activity generally and in Hawaii where the bank operates. This may result in a decline in customer demand for our products and services, including loans and deposits which could negatively impact our liquidity position and our growth strategy. Any one or more of these developments could have a material adverse effect on our business, operations, consolidated financial condition, and consolidated results of operations. Financial position and results of operations The disruptions in the economy have impaired and will continue to impair the ability of some of our borrowers to make their monthly loan payments, which could result in significant increases in delinquencies, defaults, foreclosures and declining collateral values. As a result, the COVID-19 pandemic could result in the recognition of credit losses in our loan portfolios and increase our allowance for credit losses, particularly as businesses remain closed and as more customers are expected to draw on their lines of credit or seek additional loans to help finance their businesses. Similarly, because of changing economic and market conditions affecting issuers, we may be required to recognize an allowance for credit losses in future periods on the securities we hold as well as reductions in other comprehensive income. Through guidance from regulatory agencies, the Company is prudently working with its borrowers impacted by COVID-19 to defer payments, interest, and fees. Loans on active payment forbearance or deferrals granted to borrowers impacted by the COVID-19 pandemic declined significantly from $567.9 million or, 11.3% of the total loan portfolio (or 12.7% excluding PPP loans) as of June 30, 2020, to $120.2 million, or 2.4% of the total loan portfolio (or 2.6% excluding PPP loans), as of December 31, 2020 as many borrowers resumed payments. The following table sets forth all loans to borrowers impacted by COVID-19 on active payment forbearance or deferral and the percentage of loans on active payment forbearance or deferral to total loans and total loans, excluding PPP loans, as of December 31, 2020: (Dollars in thousands) Commercial, financial and agricultural Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total loans Loan Count Loans on Active Forbearance or Deferral Accrued Interest Receivable Total Loans % of Asset Class Total Loans, Excluding PPP % of Asset Class, Excluding PPP 21 $ 6,056 $ 68 $ 961,466 0.6 % $ 545,091 — 152 — 10 149 332 $ — 70,384 — 41,442 2,324 120,206 $ — 1,580 — 235 18 1,901 $ 125,407 1,690,212 551,266 1,156,328 479,434 4,964,113 — % 4.2 % — % 3.6 % 0.5 % 2.4 % $ 125,407 1,690,212 551,266 1,156,328 479,434 4,547,738 1.1 % — % 4.2 % — % 3.6 % 0.5 % 2.6 % The Company’s interest income could also be reduced due to COVID-19. Interest and fees still accrue on amounts that are deemed collectible during the deferral period, however, should the Company later determine that collection of payments is not expected and eventual credit losses on these deferred payments emerge, accrued and unpaid interest income and fees will need to be reversed. In such a scenario, interest income in future periods could be negatively impacted. During the third quarter of 2020, the Company recorded a reserve on the accrued interest receivable for loans on active forbearance or deferral totaling $0.2 million. This reserve balance remained unchanged during the fourth quarter of 2020. The Company may need to increase this reserve or reverse accrued interest receivable which may negatively impact interest income in future periods if it is determined that the accrued interest receivable is uncollectible. 40 The Company’s aggregate fee income could be reduced due to COVID-19. The Company has experienced a decline in transactional activity due to COVID-19. In addition, to support our customers during this difficult time, the Company temporarily waived non-CPB ATM fees and early withdrawal fees on our time deposits and granted temporary increases on debit card and mobile deposit transaction limits throughout the second quarter of 2020. Beginning July 1, 2020, we reinstated these fees that were waived throughout the previous quarter, but the temporary increases on debit card and mobile deposit transaction limits remain in place. Liquidity and capital Through our past experience during the Great Recession in the late 2000s, we believe we have developed robust liquidity and capital stress tests and comprehensive liquidity and capital contingency plans. We further believe our liquidity and capital positions are strong. The Company currently estimates that it has sufficient liquidity and capital to withstand an economic recession brought about by COVID-19. However the Company's regulatory capital ratios could be adversely impacted by significant credit losses and lower interest income and fees or by a longer and deeper recession than we currently anticipate. To protect against this possibility, the Company issued $55.0 million in subordinated debt in October 2020 which is classified as tier 2 capital for regulatory purposes, and downstreamed $46.8 million to the bank. The Company relies on cash on hand as well as dividends from its subsidiary bank to service its debt. If the Company’s capital deteriorates such that its subsidiary bank is unable to pay dividends to it for an extended period of time, the Company may not be able to service its debt or pay dividends to its shareholders. The Company’s liquidity is impacted by loan principal and interest payment deferrals that are being granted for certain customers due to COVID-19. Cash flow from loan payments was reduced due to the deferrals which were granted for three to nine months. Requests for loan payment deferrals continued to significantly decline in the fourth quarter of 2020 as economic recovery in Hawaii started to begin. While a significant number of loan payment deferrals ended in the fourth quarter of 2020, we assisted some borrowers with additional deferrals as needed. Additionally, liquidity could be adversely impacted if customers withdraw significant deposit balances due to COVID-19 concerns. In the case of loans serviced by the Company for certain third parties, including those under the Federal National Mortgage Association ("FNMA") and Federal Home Loan Mortgage Corp. ("FHLMC") programs, the Company is required to advance to the owners the payment of principal and interest on a scheduled basis for four months even when such payment was not collected from the borrower due to payment forbearance granted or payment delinquency. Such amounts advanced are recorded as a receivable by the Company and are expected to be collected from the borrower and/or government agencies (FNMA or FHLMC). The Company maintains access to multiple sources of liquidity. Wholesale funding markets have remained open to us, but rates for short term funding have recently been volatile. The collateral that is pledged for wholesale funding lines, could lose value and may result in less funding availability. The Company has access to the Paycheck Protection Program Liquidity Facility (“PPPLF”), which is an extension of credit to eligible financial institutions that originate PPP loans that takes the PPP loans as collateral at face value. If funding costs are elevated for an extended period of time, it could have an adverse effect on the Company’s net interest margin. If an extended recession caused large numbers of the Company’s deposit customers to withdraw their funds, the Company might become more reliant on volatile or more expensive sources of funding. In March 2020, we decided to suspend our share repurchase program until we know more about the extent the pandemic will have on the economy and our business. In January 2021, our Board of Directors approved a new authorization to repurchase up to $25 million in common stock. We can provide no assurance when or if we will resume our share repurchases. Asset valuation The Company currently does not expect COVID-19 to affect its ability to account timely for the assets on its balance sheet; however, this could change in future periods. While certain valuation assumptions and judgments will change to account for pandemic-related circumstances such as widening credit spreads, the Company does not anticipate significant changes in the methodology used to determine the fair value of assets measured in accordance with GAAP. The Company has a significant real estate loan portfolio. Due to COVID-19, the real estate loan collateral used to secure such loans could experience a reduction in value. Further, the ability for the Company to obtain appraisals of property value could be difficult during COVID-19. This may lead to credit impairments and asset write-downs. Thus far, Hawaii real estate collateral values have held up, but we cannot be assured this will continue. 41 Processes, controls and business continuity plan The Company's Business Continuity Plan includes a Pandemic Preparedness Plan which it successfully activated in early March 2020. The Company’s remote workforce plan has been rolled out with an overall smooth transition. The Company already had Virtual Private Network ("VPN") technology capability, and during the first quarter of 2020, expanded VPN access to over 70% of its employees. In addition to VPN, the Company believes it is well-setup with the latest technologies that enable our operations to continue efficiently. The Company is using collaboration tools and several other cloud-based software programs. For its customers, during the third quarter of 2020 the Company launched its premier digital banking platform which is one of the key initiatives and milestones in its RISE2020 initiative. The Company is implementing a gradual, phased-in return-to-office plan that includes a portion of the workforce continuing with flexible, remote work schedules. Due to the recent rise in COVID-19 cases in Hawaii and nationwide, the return-to-office plan was delayed as a precautionary measure. The Company may incur additional cost related to its continued deployment of the remote workforce plan. A remote workforce plan potentially could introduce operational or internal control challenges and risks, including resource constraints. The Company is closely monitoring operations to mitigate those risks, and currently does not anticipate significant challenges to its ability to maintain its systems and internal controls in light of the measures the Company has taken to prevent the spread of COVID-19. However, should there be significant changes to government orders, the health and well-being of our workforce, or to our critical systems and vendors, there could be an adverse impact on our operations. Lending operations and accommodations to borrowers To support its customers during this difficult time, the Company has moved quickly to put in place a number of COVID-19 relief programs for its consumer and business customers affected by the pandemic. For its customers, the Company offered an employment disruption loan as well as consumer, commercial, commercial mortgage, and residential mortgage payment deferral programs. In addition, as previously mentioned, we waived non-CPB ATM fees and early withdrawal fees on our time deposits throughout the second quarter of 2020 and increased spending cap limits on debit cards and mobile deposit limits to $10,000 daily. Beginning July 1, 2020, the previously waived fees have been reinstated but the increased spending cap limits will remain in place temporarily. The bank is a SBA approved lender and actively participated in assisting customers with loan applications for the SBA’s Paycheck Protection Program, or PPP, which was part of the CARES Act. PPP loans have a two or five-year term and earn interest at 1%. The SBA pays the originating bank a processing fee ranging from 1% to 5%, based on the size of the loan, which the Company is recognizing over the life of the loan. The Company saw tremendous interest in the PPP. With the significant increase in volume of PPP loan requests, the Company redeployed staff to handle and assist with loan processing. Additionally, the Company brought on some outside resources to assist with the PPP. From April 3, 2020, the date the SBA began accepting submissions for the initial round of PPP loans through the end of the program in August 2020, the Company funded over 7,200 PPP loans totaling over $558 million and received gross processing fees of over $21 million. The Company has developed a PPP forgiveness portal and has begun the process of assisting our customers with applying for forgiveness from the SBA. Certain PPP loans have been paid-off and/or forgiven by the SBA resulting in a total outstanding balance of $426.0 million and net deferred fees of $9.6 million as of December 31, 2020. The Company has engaged a third party to assist with this process. Although the Company believes that the majority of these loans will ultimately be forgiven by the SBA in accordance with the terms of the program, there could be risks and liabilities by the Company that cannot be determined at this time. The Company became aware in September 2020 of a Federal criminal complaint related to PPP loan fraud on a $10.0 million PPP loan that the bank originated in April 2020. The CEO of the borrower was charged by the U.S. Department of Justice for submitting a fraudulent PPP loan application to the bank. The Federal investigation is ongoing and charges are currently pending. Neither the Company nor the bank is a party to the Federal complaint, and we have been cooperating with Federal authorities. We believe that we originated the subject PPP loan in accordance with all SBA PPP requirements. Accordingly, we currently expect that the SBA guarantee remains in effect. Based on current facts and circumstances, we expect to be fully repaid on the loan. Therefore we continue to hold the $10.0 million PPP loan on our balance sheet as a performing asset as of December 31, 2020. The Company is staying in close contact with its customers and has increased its client outreach efforts. The Company’s commercial loan officers are frequently calling their key clients. The Company is monitoring its client’s financial health during this challenging time and is providing guidance to help them through the pandemic. Further, the Company believes it is prudently making loan modifications for certain borrowers to allow deferral of loan principal and/or interest for a short-term period. 42 The Company provided initial three-month principal and interest payment forbearance for our residential mortgage customers, and three-month principal and interest payment deferrals for our consumer customers. Both residential mortgage and consumer customers were granted extensions to their forbearance or deferral, if needed. The Company is deferring either the full loan payment or the principal component of the loan payment for typically three to six months for its commercial real estate and commercial and industrial loan customers on a case-by-case basis depending on need. As of December 31, 2020, the Company had loan payment forbearance or deferrals on outstanding balances of $120.2 million, or 2.4% of total loans (or 2.6% of total loans, excluding PPP loans). Of this amount, $28.1 million and $59.5 million were on second and third payment forbearance or deferrals, respectively, as of December 31, 2020. In accordance with the revised interagency guidance issued in April 2020 and Section 4013 of the CARES Act, banks are provided an option to elect to not account for certain loan modifications related to COVID-19 as TDRs as long as the borrowers were not more than 30 days past due as of February 29, 2020 (time of modification program implementation) and December 31, 2019, respectively. The Company has identified eleven consumer loans totaling $0.2 million and one residential mortgage loan totaling $0.7 million during 2020, that were modified and did not meet the criteria under Section 4013 of CARES Act or the "Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus (Revised)". As a result, these loans are included in the TDRs as of December 31, 2020. The Company had active loan deferrals with outstanding balances of approximately $119.3 million resulting from the COVID-19 pandemic that were not classified as a TDR at December 31, 2020 under Section 4013 of CARES Act or the "Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus (Revised)". Collectibility of the accrued interest on deferred loans is uncertain. During the third quarter of 2020, the Company recorded a reserve on the accrued interest receivable of loans on active forbearance or deferral totaling $0.2 million, with the offset recorded to provision for credit losses. This reserve remained unchanged as of December 31, 2020. The Company may need to increase this reserve or reverse accrued interest receivable which may negatively impact interest income in future periods if it is determined that the accrued interest receivable is uncollectible. Additional loan modifications to capitalize interest and/or extend loan terms may also be necessary. The Company anticipates requests for new or extended loan deferrals will continue at a slower pace through the first quarter of 2021. Credit Following the recovery from the Great Recession, the Company believes it has implemented a disciplined approach to credit that includes tighter underwriting standards with a focus on making quality loans and maintaining a diversified loan portfolio. The Company’s loan portfolio today is diversified by product and by industry. In March 2020, the Company reviewed its entire commercial loan portfolio and actively reached out to its customers to determine the initial impact, if any, of COVID-19 on their businesses. The review continued throughout the remainder of 2020. The Company proactively worked with many of its customers in providing loan payment deferrals as well as assisted in the application and approval of PPP loans. The volume of loan payment deferrals granted peaked in May at approximately $605 million in total loan balances, and has since declined to $120.2 million, or 2.4% of total loans (or 2.6% of total loans, excluding PPP loans), at December 31, 2020. The Company continues to support its consumer and residential customers with extensions to payment deferral or forbearance, as needed. The Company is also providing alternative payment plans on a limited basis following the end of the payment deferral period. Our consumer loan payment deferrals totaled $2.3 million at December 31, 2020, compared to $65.8 million at June 30, 2020. Our residential mortgage loans on active payment forbearance totaled $70.4 million at December 31, 2020, compared to $176.6 million at June 30, 2020. The majority of the residential mortgage loans in forbearance were in their third 90-day forbearance period at December 31, 2020. Most borrowers are beginning to resume payments with the total count dropping from a peak of 467 at May 31, 2020 to 152 at December 31, 2020. In our commercial, commercial real estate and construction loan portfolios, loans on active payment deferral totaled $47.5 million at December 31, 2020, compared to $325.4 million at June 30, 2020. The two highest exposures by industry are real estate and rental and leasing totaling approximately $33 million, or less than 1% of the total loan portfolio excluding PPP loans, and accommodation totaling approximately $8 million, or less than 1% of the total loan portfolio excluding PPP loans. The majority of the loans in the real estate category are supported by low loan-to-value ratios. The Company expects some of its borrowers will need a loan modification at the end of their second loan payment deferral, which will be handled on a case-by-case basis. 43 In the fourth quarter of 2020, we continued our stepped-up assessment and monitoring as well as our outreach to our customers. Criticized loans at December 31, 2020 increased by $111.9 million from the previous year to $192.3 million, or 4.2% of the total loan portfolio excluding PPP loans. Special mention loans increased by $103.5 million to $142.5 million, or 3.1% of the total loan portfolio excluding PPP loans. Classified loans increased by $8.3 million to $49.8 million, or 1.1% of the total loan portfolio excluding PPP loans. The loan downgrades were the result of our continued assessment of borrower risk based on the borrower’s near-term strategy and outlook, management strength and actions they’ve taken, overall financial condition, and external funding and deferral support. Approximately 12% of special mention balances and 5% of classified balances also received PPP loans. The Company believes that the residential, home equity and commercial real estate and construction loan portfolios are lower risk. The weighted average loan-to- values at origination in these portfolios are 62%, 63%, and 61%, respectively, and we believe they will be less impacted by the pandemic. These loans comprise of $3.52 billion or 77.5% of our total loan portfolio, net of PPP loans. Overall, the Company's loan portfolio remains well diversified. The disruptions in the economy resulting from the COVID-19 pandemic has impaired and will continue to impair the ability of some of our borrowers to make their monthly loan payments, which could result in significant increases in delinquencies, defaults, foreclosures and declining collateral values. As a result, the COVID-19 pandemic could result in the recognition of credit losses in our loan portfolios and increase our allowance for credit losses particularly as businesses remain closed and as more customers are expected to draw on their lines of credit or seek additional loans to help finance their businesses. Similarly, because of changing economic and market conditions affecting issuers, we may be required to recognize an allowance for credit losses in future periods on the securities we hold as well as reductions in other comprehensive income. Business Environment The majority of our operations are concentrated in the state of Hawaii. As a result, our performance is significantly influenced by strength of the real estate markets, the tourism industry and economic environment in Hawaii. Macroeconomic conditions also influence our performance. A favorable business environment is generally characterized by expanding gross state product, low unemployment and rising personal income; while an unfavorable business environment is characterized by the reverse. Following the solid performances of our leading economic indicators in 2019, Hawaii's economy was greatly impacted by the COVID-19 pandemic in 2020. Hawaii's visitor industry continues to be severely impacted by the COVID-19 pandemic as tourism was shut-down at the end of March 2020 in an attempt to isolate the State from travel-related transmission of COVID-19. Beginning October 15, 2020, passengers arriving from out-of-state and traveling inter-county could bypass the mandatory 14-day self-quarantine with a valid negative COVID-19 NAAT test result from a Trusted Testing and Travel Partner through the state’s Safe Travels program. Effective November 24, all trans-Pacific travelers participating in the pre-travel testing program were required to have a negative test result before their departure to Hawai‘i, and test results would no longer be accepted once a traveler arrived in Hawai‘i. On December 2, Kaua‘i County temporarily suspended its participation in the state’s Safe Travels program, making it mandatory for all travelers to Kaua‘i to quarantine upon arrival. On December 10, the mandatory quarantine was reduced from 14 to 10 days in accordance with the U.S. Centers for Disease Control and Prevention’s ("CDC") guidelines. According to preliminary year-end statistics from the Hawaii Tourism Authority ("HTA"), approximately 2.7 million total visitors arrived in the state in 2020. This was a decrease of 73.8% from the previous record high of 10.4 million visitor arrivals in 2019. The HTA also reported that total spending by visitors decreased to $5.11 billion in 2020, a decrease of 71.2%, from the previous record high of $17.72 billion in 2019. According to the Hawaii Department of Business Economic Development and Tourism ("DBEDT"), total visitor arrivals is expected to increase to approximately 6.2 million in 2021 and visitor spending is expected to increase to approximately $10.51 billion in 2021. We believe most of the tourism gains will be seen in the second half of 2021 after vaccines become widely available. Hawaii's unemployment rate went from one of the lowest in the nation to one of the highest. The Department of Labor and Industrial Relations reported that Hawaii's seasonally adjusted annual unemployment rate increased from an average of 2.6% in the first quarter of 2020 to an average of 17.0% during April to September 2020. The unemployment rate has recently improved to 9.3% in December 2020, compared to 2.6% in December 2019 as travel restrictions have eased. Hawaii's unemployment rate in December 2020 of 9.3% ranked highest in the nation, above the national seasonally adjusted unemployment rate of 6.7%. DBEDT projects Hawaii's seasonally adjusted annual unemployment rate to be around 7.9% in 2021. Hawaii's economy is measured by the growth of real personal income and real gross state product. DBEDT is expected to report real personal income grew by 5.6%, primarily due to federal assistance programs in 2020. Real gross state product is expected 44 to decline by approximately 11.2%, for 2020. DBEDT projects real personal income to decline by 8.9% and real gross state product for 2021 to increase by 2.1% for 2021. Real estate lending is a primary focus for us, including residential mortgage and commercial mortgage loans. As a result, we are dependent on the strength of Hawaii's real estate market. The Oahu real estate market saw relatively stable activity in 2020 despite the challenging pandemic environment. According to the Honolulu Board of Realtors, the median price for a single-family home on Oahu for the year ended December 31, 2020 was $830,000, representing an increase of 5.2% from the median resale price of $789,000 for the year ended December 31, 2019. The median resale price for condominiums on Oahu was $435,000 for the year ended December 31, 2020, representing an increase of 2.4% from the median resale price of $425,000 for the year ended December 31, 2019. Oahu unit sales volume increased by 2.3% for single-family homes, but decreased by 13.0% for condominiums in 2020 from 2019. As we have seen in the past, our operating results are significantly impacted by the economy in Hawaii and the composition of our loan portfolio. Loan demand, deposit growth, Provision, asset quality, noninterest income and noninterest expense are all affected by changes in economic conditions. If the residential and commercial real estate markets we have exposure to deteriorate our results of operations would be negatively impacted. See the "Overview of Results of Operations—Concentrations of Credit Risk" section for a further discussion on how a deteriorating real estate market, combined with the elevated concentration risk within our portfolio, could have a significant negative impact on our asset quality and credit losses. In late 2008, the Federal Reserve lowered the target Federal Funds range to 0%-0.25%. In an attempt to help the overall economy, the FRB has kept interest rates low through its targeted Fed Funds rate until the recession was safely over. In recent years, the Federal Reserve has begun raising the target Federal Funds range. During 2018, the Federal Reserve increased the Federal Funds range four times, each by 25 basis points to 2.25%-2.50% as of December 31, 2018. The Federal Reserve left the Federal Funds range unchanged during the first half of 2019 but cut the Federal Funds range three times by 25 basis points during the second half of 2019 to 1.50%-1.75% as of December 31, 2019. On March 3, 2020, the Federal Reserve reduced the Federal Funds range by 50 basis points to 1.00% to 1.25%. On March 15, 2020, the Federal Reserve further reduced the Federal Funds range by 100 basis points to 0% to 0.25% and announced a $700 billion quantitative easing program in response to the expected economic downturn caused by COVID-19. In the September 2020 and December 2020 meetings, the Federal Reserve elected to hold the Federal Funds rate at 0% to 0.25% and officials expect rates to remain near zero through 2023. Changes in monetary policy, including changes in interest rates, could influence, among other things, (i) the amount of interest we receive on loans and securities, (ii) the amount of interest we pay on deposits and borrowings, (iii) our ability to originate loans and obtain deposits, and (iv) the fair value of our assets and liabilities. Critical Accounting Policies and Use of Estimates The preparation of financial statements in accordance with accounting principles generally accepted in the United States of America ("GAAP") requires that management make a number of judgments, estimates and assumptions that affect the reported amounts of assets, liabilities, income and expense in the financial statements and the related disclosures made. Various elements of our accounting policies, by their nature, involve the application of highly sensitive and judgmental estimates and assumptions. Some of these policies and estimates relate to matters that are highly complex and contain substantial inherent uncertainties. Actual amounts and values as of the balance sheet dates may be materially different than the amounts and values reported due to the inherent uncertainty in the estimation process. Also, future amounts and values could differ materially from those estimates due to changes in values and circumstances after the balance sheet date. Accounting estimates are deemed critical when a different estimate could have reasonably been used or where changes in the estimate are reasonably likely to occur from period to period and would materially impact our consolidated financial statements as of or for the periods presented. Management has discussed the development and selection of the critical accounting policy and estimates noted below with the Audit Committee of the Board of Directors, and the Audit Committee has reviewed the accompanying disclosures. The Company identified a significant accounting policy which involves a higher degree of judgment and complexity in making certain estimates and assumptions that affect amounts reported in our consolidated financial statements. At December 31, 2020, the significant accounting policy which we believed to be the most critical in preparing our consolidated financial statements is the determination of the allowance for credit losses. This is further described in Note 1 - Summary of Significant Accounting Policies in the accompanying notes to the consolidated financial statements in this report. On January 1, 2020, the Company adopted Accounting Standards Update ("ASU") 2016-13, “Financial Instruments – Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,” which created material changes to the 45 Company’s existing critical accounting policy that existed at December 31, 2019. Effective January 1, 2020 through December 31, 2020, the significant accounting policy which we believe to be the most critical in preparing our consolidated financial statements is the determination of the allowance for credit losses on loans. Allowance for Credit Losses on Loans Management considers the policies related to the allowance for credit losses ("ACL") on loans as the most critical to the financial statement presentation. The total ACL on loans includes activity related to allowances calculated in accordance with Accounting Standards Codification (“ASC”) 326, "Financial Instruments – Credit Losses". The ACL is established through the provision for credit losses charged to current earnings. The amount maintained in the ACL reflects management’s continuing evaluation of the estimated credit losses expected to be recognized over the life of the loans in our loan portfolio at the balance sheet date. The ACL is comprised of specific reserves assigned to certain loans that don’t share general risk characteristics and general reserves on pools of loans that do share general risk characteristics. Factors contributing to the determination of specific reserves include the creditworthiness of the borrower, and more specifically, changes in the expected future receipt of principal and interest payments and/or in the value of pledged collateral. A reserve is recorded when the carrying amount of the loan exceeds the discounted estimated cash flows using the loan’s initial effective interest rate or the fair value of the collateral for certain collateral dependent loans. For purposes of establishing the general reserve, we stratify the loan portfolio into homogeneous groups of loans that possess similar loss potential characteristics and calculate the net amount expected to be collected over the life of the loans to estimate the expected credit losses in the loan portfolio. The Company’s methodologies for estimating the ACL consider available relevant information about the collectability of cash flows, including information about past events, current conditions, and reasonable and supportable forecasts. Refer to Note 1 - Summary of Significant Accounting Policies in the accompanying notes to the consolidated financial statements in this report for further discussion of the risk factors considered by management in establishing the ACL. Overview of Results of Operations 2020 vs. 2019 Comparison In 2020, we recognized net income of $37.3 million, or fully diluted earnings per common share ("EPS") of $1.32, compared to net income of $58.3 million, or EPS of $2.03, in 2019. Our ROA and ROE for 2020 was 0.58% and 6.85%, respectively, compared to 0.99% and 11.36%, respectively, in 2019. We recorded a provision for credit losses of $39.1 million in 2020, compared to $6.3 million in 2019. The higher provision for credit losses was driven by the economic forecast which captures the effect of the COVID-19 pandemic and led to the decline in net income, EPS, ROA and ROE in 2020 compared to 2019. Net interest income increased by $13.6 million from 2019 to 2020, primarily driven by lower deposit and borrowing costs due to the historically low interest rate environment due to the pandemic environment, combined with net interest income and fees on PPP loans, partially offset by lower yields earned on the loans and investment securities portfolios. Other operating income increased by $3.4 million from 2019 to 2020. The increase in other operating income was primarily due to higher mortgage banking income, partially offset by lower service charges on deposit accounts. In addition, the Company recorded a gain of $2.6 million during the first quarter of 2019 from the conversion of MasterCard Class B common stock received during their initial public offering to Class A common stock and immediate sale of the converted shares. See Table 3 - Components of Other Operating Income for more information. Other operating expense increased by $13.1 million from 2019 to 2020. The increase was primarily due to higher salaries and employee benefits, higher provision for off-balance sheet credit exposures, higher computer software expenses, higher legal and professional expenses, branch consolidation costs, and higher advertising expense, partially offset by lower director deferred compensation plan expense and lower entertainment and promotions expense. See Table 4 - Components of Other Operating Expense for more information. 2019 vs. 2018 Comparison In 2019, we recognized net income of $58.3 million, or EPS of $2.03, compared to net income of $59.5 million, or EPS of $2.01, in 2018. Our ROA and ROE for 2019 was 0.99% and 11.36%, respectively, compared to 1.05% and 12.22%, respectively, in 2018. We recorded a credit to the provision for credit losses of $6.3 million in 2019, compared to a credit of $1.1 million in 2018. 46 Net interest income increased by $11.1 million from 2018 to 2019, primarily due to a significant increase in average loans, funded by runoff of the investment securities portfolio and a significant increase in core deposits, combined with an increase in average yields earned on loans and higher interest recoveries on nonaccrual loans. In addition, average government time deposits (included in time deposits of $100,000 and over) declined significantly. Partially offsetting these positive variances were increases in interest rates paid on interest-bearing deposits, primarily attributable to the four 25 basis point increases in the Federal Funds rate in 2018. Other operating income increased by $3.0 million from 2018 to 2019. The increase in other operating income was primarily due to conversion of MasterCard Class B common stock received during their initial public offering to Class A common stock and immediate sale of the converted shares resulting in a gain of $2.6 million during the first quarter of 2019, combined with higher income from bank-owned life insurance, higher merchant and bank card fees and higher commissions and fees on investment services. These increases were partially offset by lower mortgage banking income and lower income recovered on nonaccrual loans previously charged-off. See Table 3 - Components of Other Operating Income for more information. Other operating expense increased by $6.9 million from 2018 to 2019. The increase in other operating expense was primarily due to higher salaries and employee benefits, higher entertainment and promotions expense(included in other), higher computer software expense and higher net occupancy expense. These increases were partially offset by lower amortization of core deposit premium, lower FDIC insurance expense and a credit to the reserve for residential mortgage loan repurchase losses in 2019, compared to an increase to the reserve in 2018. See Table 4 - Components of Other Operating Expense for more information. Net Interest Income The following table sets forth information concerning average interest-earning assets and interest-bearing liabilities and the yields and rates thereon. Net interest income, when expressed as a percentage of average interest-earning assets, is referred to as "net interest margin." Interest income, which includes loan fees and resultant yield information, is expressed on a taxable-equivalent basis using a federal statutory tax rate of 21%. Table 2 presents an analysis of changes in components of net interest income between years. For each category of interest-earning assets and interest-bearing liabilities, information is provided on changes attributable to: (i) changes in volume and (ii) changes in rates. The change in volume is calculated as change in average balance, multiplied by prior period average yield/rate. The change in rate is calculated as change in average yield/rate, multiplied by current period volume. The change in interest income not solely due to change in volume or change in rate has been allocated proportionately to change in volume and change in average yield/rate. 47 Table 1. Average Balances, Interest Income and Expense, Yields, and Rates (Taxable-Equivalent) (Dollars in thousands) Assets Interest-earning assets: Interest-bearing deposits in other financial institutions Investment securities, excluding valuation allowance: Taxable (1) Tax-exempt (1) Total investment securities Loans, incl. loans-held-for-sale (2) Federal Home Loan Bank ("FHLB") stock Total interest-earning assets Noninterest-earning assets Total assets Liabilities and Equity Interest-bearing liabilities: Interest-bearing demand deposits Savings and money market deposits Time deposits under $100,000 Time deposits of $100,000 and over Total interest-bearing deposits FHLB advances and other short-term borrowings Long-term debt Total interest-bearing liabilities Noninterest-bearing deposits Other liabilities Total liabilities Shareholders' equity Non-controlling interest Total equity Total liabilities and equity Net interest income Interest rate spread Net interest margin (1) At amortized cost. (2) Includes nonaccrual loans. Average Balance 2020 Average Yield/ Rate Amount of Interest Average Balance 2019 Average Yield/ Rate Amount of Interest Average Balance 2018 Average Yield/ Rate Amount of Interest $ 13,980 0.33 % $ 46 $ 9,842 2.04 % $ 201 $ 20,104 1.81 % $ 365 1,037,209 96,217 1,133,426 4,855,169 12,591 6,015,166 403,495 2.25 3.15 2.33 3.83 3.81 3.54 23,371 3,028 26,399 186,129 480 213,054 1,120,711 130,411 1,251,122 4,241,308 16,369 5,518,641 369,974 2.63 2.95 2.67 4.31 5.89 3.94 29,517 3,853 33,370 182,657 964 217,192 1,304,523 163,610 1,468,133 3,898,250 8,990 5,395,477 292,599 $ 6,418,661 $ 5,888,615 $ 5,688,076 2.65 2.86 2.67 4.09 2.40 3.69 34,562 4,678 39,240 159,456 215 199,276 $ 1,078,589 1,830,972 160,082 794,276 3,863,919 89,904 117,100 4,070,923 1,691,958 111,859 5,874,740 543,919 2 543,921 0.05 % $ 0.13 0.60 0.82 0.27 0.80 3.08 0.36 $ 510 2,416 958 6,531 10,415 718 3,602 14,735 984,298 1,556,766 171,064 897,670 3,609,798 185,909 101,547 3,897,254 1,375,903 101,848 5,375,005 513,610 — 513,610 0.08 % $ 0.33 0.69 1.88 0.66 2.31 4.02 0.83 $ 800 5,100 1,183 16,861 23,944 4,285 4,080 32,309 936,034 1,494,658 177,936 1,016,643 3,625,271 50,630 97,746 3,773,647 1,385,427 42,157 5,201,231 486,841 4 486,845 $ 6,418,661 $ 5,888,615 $ 5,688,076 0.08 % $ 0.13 0.51 1.56 0.54 2.44 4.66 0.67 734 2,000 910 15,860 19,504 1,236 4,556 25,296 $ 198,319 $ 184,883 $ 173,980 3.18 % 3.30 % 3.11 % 3.35 % 3.02 % 3.22 % 48 Table 2. Analysis of Changes in Net Interest Income (Taxable-Equivalent) (Dollars in thousands) Interest-earning assets Interest-bearing deposits in other financial institutions Investment securities, excluding valuation allowance: Taxable Tax-exempt Total investment securities Loans, incl. loans-held-for-sale FHLB stock Total interest-earning assets Interest-bearing liabilities Interest-bearing demand deposits Savings and money market deposits Time deposits under $100,000 Time deposits of $100,000 and over Total interest-bearing deposits FHLB advances and other short-term borrowings Long-term debt Total interest-bearing liabilities 2020 Compared to 2019 2019 Compared to 2018 Increase (Decrease) Due to Change In: Volume Rate Net Change Increase (Decrease) Due to Change In: Volume Rate Net Change $ 84 $ (239) $ (155) $ (187) $ 23 $ (164) (2,199) (1,016) (3,215) 26,627 (223) 23,273 67 919 (78) (1,938) (1,030) (2,212) 624 (2,618) (3,947) 191 (3,756) (23,155) (261) (27,411) (357) (3,603) (147) (8,392) (12,499) (1,355) (1,102) (14,956) (6,146) (825) (6,971) 3,472 (484) (4,138) (290) (2,684) (225) (10,330) (13,529) (3,567) (478) (17,574) (4,823) (941) (5,764) 13,934 177 8,160 66 79 (35) (1,827) (1,717) 3,290 178 1,751 (222) 116 (106) 9,267 572 9,756 — 3,021 308 2,828 6,157 (241) (654) 5,262 (5,045) (825) (5,870) 23,201 749 17,916 66 3,100 273 1,001 4,440 3,049 (476) 7,013 Net interest income $ 25,891 $ (12,455) $ 13,436 $ 6,409 $ 4,494 $ 10,903 Net interest income is our primary source of earnings and is derived primarily from the difference between the interest we earn on loans and investments versus the interest we pay on deposits and borrowings. Net interest income (expressed on a taxable-equivalent basis) totaled $198.3 million in 2020, which increased by $13.4 million, or 7.3%, from $184.9 million in 2019, which increased by $10.9 million, or 6.3%, from net interest income of $174.0 million recognized in 2018. The increase in net interest income for 2020 was primarily the result of lower deposit and borrowing costs due to the historically low interest rate environment during the pandemic environment, combined with net interest income and fees on PPP loans, partially offset by lower yields earned on the loans and investment securities portfolios. Average yields earned on our interest-earning assets decreased by 40 bp in the year ended December 31, 2020, from the year ended December 31, 2019. The decrease in average yields earned on interest-earning assets in 2020 was primarily attributable to the 48 bp decrease in average yields earned on loans and the 34 bp decrease in average yields earned on investment securities. Average rates paid on our interest-bearing liabilities in the year ended December 31, 2020 decreased by 47 bp from the year ended December 31, 2019. The decrease in average rates paid on our interest-bearing liabilities in 2020 was primarily attributable to the 106 bp decrease in average rates paid on our time deposits of $100,000 and over and the 20 bp decrease in average rates paid on our savings and money market deposits. Time deposits of $100,000 and over primarily consists of public funds which may be opportunistic sources of funding, but fluctuate more directly with changes in Federal Funds rates. In addition, average rates paid on FHLB advances and other short-term deposits and long-term debt decreased by 151 bp and 94 bp, respectively. In the fourth quarter of 2020, $89.9 million in available-for-sale securities were sold as part of an investment portfolio rebalancing strategy due to the large downward shift in interest rates and the change in expected prepayments. We received $90.1 million in gross proceeds and reinvested the proceeds in $105.1 million in higher yield, longer duration investment 49 securities with an average yield of 1.27% and a weighted average life of 4.6 years. The investment securities sold had an average yield of 0.28% and a weighted average life of 1.2 years. Gross realized losses and gains on the sale of the investment securities were $0.3 million and $0.5 million, respectively. The specific identification method was used as the basis for determining the cost of all securities sold. In the third quarter of 2020, $90.4 million in available-for-sale non-agency commercial mortgage-backed securities with retail mall exposure were sold to mitigate credit risk during the pandemic. The investment securities sold had an average yield of 3.44% and a weighted average life of 14.03 years. Gross realized gains and losses on the sale of the investment securities were $0.2 million and $0.6 million, respectively. The specific identification method was used as the basis for determining the cost of all securities sold. In the third quarter of 2019, $53.9 million in lower-yielding available-for-sale securities were sold as part of an investment portfolio repositioning strategy designed to enhance potential prospective earnings and improve net interest margin. We received $53.9 million in gross proceeds and reinvested the proceeds in $52.5 million in higher-yielding, longer duration investment securities with an average yield of 2.54% and a weighted average life of 6.6 years. The investment securities sold had an average yield of 2.10% and a weighted average life of 3.2 years. Gross realized gains on the sale of the investment securities were $36 thousand. The specific identification method was used as the basis for determining the cost of all securities sold. Interest Income Our primary sources of interest income include interest on loans, which represented 87.4%, 84.1%, and 80.0% of taxable-equivalent interest income in 2020, 2019 and 2018, respectively, as well as interest earned on investment securities, which represented 12.4%, 15.4% and 19.7% of taxable-equivalent interest income, respectively. Interest income expressed on a taxable-equivalent basis of $213.1 million in 2020 decreased by $4.1 million, or 1.9%, from the $217.2 million earned in 2019, which increased by $17.9 million, or 9.0%, from the $199.3 million earned in 2018. As depicted in Table 2, the decrease in interest income in 2020 from 2019 was primarily due to the decline in average yields earned on the loans and investment securities portfolios of 48 bp and 34 bp, respectively, which contributed to decreases in current year interest income of $23.2 million and $3.8 million, respectively. The $117.7 million decline in average investment securities also contributed to a decrease of $3.2 million in current year interest income. These decreases were partially offset by a $613.9 million increase in average loans, which contributed to an increase of $26.6 million in current year interest income. The increase in average loans was largely attributable to a $358.3 million average PPP loan portfolio, which contributed to an increase of $12.2 million in current year net interest income and an average yield of 3.41%. The increase in interest income in 2019 from 2018 was primarily due to a significant increase in average loans, combined with higher yields earned on the loan portfolio, combined with higher nonrecurring interest. The $343.1 million increase in average loans contributed to an increase of $13.9 million in current year interest income. The 22 bp increase in average yields earned on loans, which was benefited by higher interest recoveries of $1.9 million, contributed to an increase of $9.3 million in current year interest income. These positive variances were partially offset by the $217.0 million decrease in average investment securities, which contributed to a decrease of $5.8 million in current year interest income. Interest Expense In 2020, interest expense was $14.7 million which represented a decrease of $17.6 million, or 54.4%, compared to interest expense of $32.3 million in 2019, which was an increase of $7.0 million, or 27.7%, compared to $25.3 million in 2018. In 2020, the decreases in the average rates paid on savings and money market deposits of 20 bp, time deposits of $100,000 and over of 106 bp, FHLB advances and other short-term borrowings of 151 bp, and long-term debt of 94 bp, contributed to the decrease in interest expense in 2020 from 2019 of $3.6 million, $8.4 million, $1.4 million, and $1.1 million, respectively. In addition, the decreases in average time deposits of $100,000 and over and FHLB advances and other short- term borrowings contributed to the decrease in current year interest expense of $1.9 million and $2.2 million, respectively. In 2019, the increase in the average rates paid on savings and money market deposits of 20 bp and time deposits of $100,000 and over of 32 bp contributed to the increase in interest expense in 2019 from 2018 of $3.0 million and $2.8 million, respectively. In addition, the increase in average FHLB advances and other short- term borrowings contributed to the increase in interest expense of $3.3 million. These increases were partially offset by the 64 bp decrease in rates paid on long- term debt resulting in a $0.7 million decline in interest expense. The decline in rates paid were primarily attributable to the pay off of 50 junior subordinated debentures of CPB Capital Trust II ("Trust II") and CPB Statutory Trust III ("Trust III"), both of which carried an interest rate of three-month LIBOR plus 2.85%. Net Interest Margin Our net interest margin was 3.30%, 3.35% and 3.22% in 2020, 2019 and 2018, respectively. The decrease in our net interest margin in 2020 from 2019 was primarily due to the historically low interest rate environment we are currently operating in due to the pandemic environment. Average yields earned on interest- earning assets declined by 40 bp, led by declines in average yields earned on loans and investment securities of 48 bp and 34 bp, respectively. These decreases were partially offset by a 47 bp decrease in average rates paid on interest-bearing liabilities. The increase in our net interest margin in 2019 from 2018 was primarily due to a significant increase in loans, combined with the 25 bp increase in the average yield earned on total interest-earning assets, which outpaced the 16 bp increase in average rates paid on total interest-bearing liabilities. The average yield earned on loans increased by 22 bp, which was benefited by higher nonrecurring interest recoveries of $1.9 million. During 2018, the Federal Reserve increased the Federal Funds range four times, each by 25 basis points to 2.25%-2.50% as of December 31, 2018. The Federal Reserve left the Federal Funds range unchanged during the first half of 2019 but cut the Federal Funds range three times by 25 basis points during the second half of 2019 to 1.50%-1.75% as of December 31, 2019. In response to the threat on the economy posed by the COVID-19 pandemic, in March 2020 the Federal Reserve made two emergency rate cuts totaling 150 basis points to the Federal Funds range down to 0-0.25%. Other Operating Income The following table sets forth components of other operating income and the total as a percentage of average assets for the periods indicated. 51 Table 3. Components of Other Operating Income (Dollars in thousands) Mortgage banking income: Net loan servicing fees Amortization of mortgage servicing rights Net gain on sale of residential mortgage loans Unrealized gain (loss) on interest rate locks Loan placement fees Service charges on deposit accounts Other service charges and fees Income from fiduciary activities Income from bank-owned life insurance Net loss on sales of foreclosed assets Equity in earnings of unconsolidated subsidiaries Net gains (losses) on sales of investment securities Other: Income recovered on nonaccrual loans previously charged-off Other recoveries Commissions on sale of checks Gain on sale of MasterCard stock Other Total other operating income Year Ended December 31, 2019 2018 2020 2020 to 2019 2019 to 2018 2020 to 2019 2019 to 2018 Dollar Change Percent Change $ $ 2,754 (6,167) 16,043 (76) 1,128 6,234 14,867 4,829 3,803 (15) 415 (201) 180 126 279 — 999 45,198 $ $ 4,252 (2,460) 4,128 63 702 8,406 15,113 4,395 3,105 (145) 257 36 320 130 309 2,555 635 41,801 $ $ 5,159 (1,859) 4,085 (70) 747 8,406 14,028 4,245 2,117 — 233 (279) 720 221 328 — 723 38,804 $ $ (1,498) $ (3,707) 11,915 (139) 426 (2,172) (246) 434 698 130 158 (237) (140) (4) (30) (2,555) 364 3,397 $ (907) (601) 43 133 (45) — 1,085 150 988 (145) 24 315 (400) (91) (19) 2,555 (88) 2,997 (35.2)% 150.7 288.6 (220.6) 60.7 (25.8) (1.6) 9.9 22.5 (89.7) 61.5 (658.3) (43.8) (3.1) (9.7) (100.0) 57.3 8.1 (17.6)% 32.3 1.1 (190.0) (6.0) — 7.7 3.5 46.7 N.M. * 10.3 (112.9) (55.6) (41.2) (5.8) N.M. * (12.2) 7.7 Total other operating income as a percentage of average assets 0.70 % 0.71 % 0.68 % * Not meaningful ("N.M.") Note: Certain amounts reported in prior years in the financial statements have been reclassified to conform to the current year’s presentation. Total other operating income of $45.2 million in 2020 increased by $3.4 million, or 8.1%, from the $41.8 million earned in 2019, which increased by $3.0 million, or 7.7%, from the $38.8 million earned in 2018. The increase in other operating income in 2020 from 2019 was primarily due to higher mortgage banking income of $7.0 million and higher bank-owned life insurance of $0.7 million. The higher mortgage banking income was attributable to a Company record $1.20 billion in loan originations by the Company's Home Loan division in 2020. The higher amortization of mortgage servicing rights (included in mortgage banking income) was primarily attributable to the decline in market interest rates. The higher income from bank-owned life insurance was primarily attributable to volatility in the equity markets. These increases were partially offset by lower service charges on deposit accounts of $2.2 million and a one-time gain of $2.6 million from the conversion of MasterCard Class B common stock received during their initial public offering to Class A common stock and immediate sale of the converted shares in the first quarter of 2019. During the second quarter of 2020, certain service charges were suspended to support our customers through the pandemic. In addition, there were less transactional activity due to the pandemic resulting in lower service charges on deposit accounts during 2020. The increase in other operating income in 2019 from 2018 was primarily due to the aforementioned gain of $2.6 million on the conversion and subsequent sale of MasterCard stock in the first quarter of 2019, combined with higher income from bank-owned life insurance of $1.0 million, higher merchant and bank card fees of $0.7 million (included in other service charges and fees) and higher commissions and fees on investment services of $0.7 million (included in other service charges and fees). These increases were partially offset by lower mortgage banking income of $1.4 million and lower income recovered on 52 nonaccrual loans previously charged-off of $0.4 million. During the third quarter of 2019, the outsourcing of the Company's residential mortgage loans servicing was completed. Costs related to the outsourcing are included in net loan servicing fees as a component of mortgage banking income. Other Operating Expense The following table sets forth components of other operating expense and the total as a percentage of average assets for the periods indicated. Table 4. Components of Other Operating Expense $ (Dollars in thousands) Salaries and employee benefits Net occupancy Legal and professional services Computer software expense Amortization of core deposit premium Communication expense Equipment Advertising expense Foreclosed asset expense Other: Charitable contributions FDIC insurance assessment Miscellaneous loan expenses ATM and debit card expenses Armored car expenses Entertainment and promotions Stationery and supplies Directors' fees and expenses Directors' deferred compensation plan expense Provision (credit) for residential mortgage loan repurchase losses Provision (credit) for off-balance sheet credit exposures Branch consolidation costs Litigation settlement FHLB advance prepayment fee Gain (loss) on disposal of fixed assets Other Total other operating expense $ $ $ Year Ended December 31, 2019 82,290 14,299 7,354 10,812 — 3,551 4,353 2,661 251 2020 85,101 15,162 9,035 12,717 — 3,225 4,531 3,791 71 272 1,857 1,708 2,289 966 797 890 863 (911) — 681 868 1,246 2,602 815 2,071 1,049 968 561 (403) 2,994 1,631 750 747 552 5,693 154,731 29 — — — (3) 5,576 141,631 $ $ Dollar Change Percent Change 2020 to 2019 2019 to 2018 2020 to 2019 2019 to 2018 2,811 $ 863 1,681 1,905 — (326) 178 1,130 (180) (409) 989 462 (313) 151 (1,274) (159) (105) (1,472) 403 2,965 1,631 750 747 555 117 13,100 $ 6,938 536 24 971 (2,006) 141 114 (14) (323) 46 (864) (119) (43) (7) 1,009 135 (72) 1,071 (553) 454 — — — (8) (481) 6,949 3.4 % 6.0 22.9 17.6 N.M. (9.2) 4.1 42.5 (71.7) (60.1) 113.9 37.1 (12.0) 18.5 (61.5) (15.2) (10.8) (262.4) (100.0) 10,224.1 N.M. N.M. N.M. (18,500.0) 2.1 9.2 9.2 % 3.9 0.3 9.9 (100.0) 4.1 2.7 (0.5) (56.3) 7.2 (49.9) (8.7) (1.6) (0.9) 95.0 14.8 (6.9) (210.0) (368.7) (106.8) N.M. N.M. N.M. (160.0) (7.9) 5.2 2018 75,352 13,763 7,330 9,841 2,006 3,410 4,239 2,675 574 635 1,732 1,365 2,645 822 1,062 914 1,040 (510) 150 (425) — — — 5 6,057 134,682 $ $ Total other operating expense as a percentage of average assets 2.41 % 2.41 % 2.37 % * Not meaningful ("N.M.") Total other operating expense of $154.7 million in 2020 increased by $13.1 million, or 9.2%, from total operating expense of $141.6 million in 2019, which increased by $6.9 million, or 5.2%, compared to 2018. The increase in total other operating expense in 2020, compared to 2019, was primarily due to a higher provision for off-balance sheet credit exposures of $3.0 million, higher salaries and employee benefits of $2.8 million, higher computer software expense of $1.9 million, higher legal and professional services of $1.7 million, higher advertising expense of $1.1 million, and higher FDIC insurance assessment of $1.0 million. The increase in the provision for off-balance sheet credit exposures is 53 primarily due to the economic forecast used in the reserve estimate which captures the effect of the COVID-19 pandemic. The increase in the FDIC insurance assessment is primarily due to the increase in deposits, combined with the Small Bank Assessment Credits which were used up during the second quarter of 2020. In addition, the Company recognized several nonrecurring expenses in late 2020 totaling $5.9 million which included: $2.0 million in employee incentives and other benefits, $1.6 million in branch consolidation costs related to the closure of three in-store branches and one traditional branch in 2020, $0.8 million in settlements of legal proceedings, a $0.7 million FHLB advance prepayment fee, $0.6 million in losses on disposal of fixed assets and $0.5 million in other nonrecurring expenses (included in other). These increases were partially offset by lower directors' deferred compensation expense of $1.5 million and lower entertainment and promotions expense of $1.3 million. The variance in directors' deferred compensation plan expense is primarily due to volatility in the equity markets. The increase in total other operating expense in 2019, compared to 2018, was primarily due to higher salaries and employee benefits of $6.9 million, higher entertainment and promotions expense of $1.0 million and higher computer software expense of $1.0 million. The increase in salaries and employee benefits was partially attributable to the addition of positions in strategic areas and higher commissions, combined with annual merit increases effective beginning the second quarter of 2019. These increases were partially offset by lower amortization of core deposit premium of $2.0 million, as the intangible asset was fully amortized as of September 30, 2018, and lower FDIC insurance expense of $0.9 million, primarily attributable to $0.9 million in Small Bank Assessment Credits received in the second half of 2019. A key measure of operating efficiency tracked by management is the efficiency ratio, which is calculated by dividing total other operating expenses by total pre- provision revenue (net interest income plus other operating income). Management believes that the efficiency ratio provides useful supplemental information that is important to a proper understanding of the company's core business results by investors. Our efficiency ratio should not be viewed as a substitute for results determined in accordance with GAAP, nor is it necessarily comparable to the efficiency ratio presented by other companies. Our efficiency ratio increased to 63.71% in 2020, compared to 62.70% in 2019 and 63.59% in 2018. The increase in our efficiency ratio in 2020 was primarily driven by the aforementioned $5.9 million in nonrecurring increases in other operating expenses, partially offset by increases in net interest income and other operating income. In 2018, the amortization of investments in low income housing tax credit ("LIHTC") partnerships was reclassified from other operating expense and is now included in income tax expense in the consolidated statements of income, which provides users a better understanding of the nature of the returns of such investments. The efficiency ratio in periods prior to the fourth quarter of 2018 have been adjusted retrospectively to reflect this change. 54 The following table sets forth a reconciliation to our efficiency ratio for each of the dates indicated and the impact of the reclassification of amortization of investments in LIHTC partnerships in the consolidated statements of income: (Dollars in thousands) As Reclassified: Total other operating expenses Net interest income Total other operating income Total revenue Efficiency ratio Unadjusted: Total other operating expenses Net interest income Total other operating income Total revenue Efficiency ratio Impact of Change: Total operating expenses Net interest income Total other operating income Total revenue Efficiency ratio Income Taxes $ $ $ $ $ $ $ Table 5. Reconciliation of Efficiency Ratio 2020 Year Ended December 31, 2020 2018 2017 2019 2016 154,731 $ 141,631 $ 134,682 197,683 45,198 242,881 63.71 % 154,731 197,683 45,198 242,881 $ $ $ $ 184,074 41,801 225,875 62.70 % 141,631 184,074 41,801 225,875 $ $ $ $ 172,998 38,804 211,802 63.59 % 135,687 172,998 38,804 211,802 63.71 % 62.70 % 64.06 % — $ — $ (1,005) — — — — % $ — — — $ — — — $ $ $ $ $ $ $ $ $ 131,073 167,703 36,496 204,199 64.19 % 131,817 167,703 36,496 204,199 64.55 % (744) — — — $ $ $ $ $ $ $ $ $ 132,518 157,950 42,316 200,266 66.17 % 133,563 157,950 42,316 200,266 66.69 % (1,045) — — — — % (0.47)% (0.36)% (0.52)% In 2020, the Company recorded income tax expense of $11.8 million, compared to $19.6 million in 2019, and $18.8 million in 2018. Our effective tax rate was 24.0% in 2020 compared to 25.2% in 2019 and 24.0% in 2018. The decrease in income tax expense and the effective tax rate in 2020 from 2019 was primarily attributable to lower pre-tax income, increasing the impact of net favorable permanent differences, primarily due to a higher provision for credit losses. The increases in income tax expense and the effective tax rate in 2019 from 2018 were primarily due to an income tax benefit of $1.5 million related to the finalization of the impact of Tax Reform recorded in 2018, which also included the impact of a tax method change for software development and prepaid expenses that was filed in 2018. As of December 31, 2020, the valuation allowance on our net deferred tax assets ("DTA") totaled $3.4 million, of which $3.2 million related to our DTA from net apportioned net operating loss ("NOL") carryforwards for California state income tax purposes as we do not expect to generate sufficient income in California to utilize the DTA. The remaining $0.2 million relates to a valuation allowance on the Hawaii capital loss carryforward balance that we do not expect to be able to utilize. Net of this valuation allowance, the Company's net DTA totaled $26.4 million as of December 31, 2020, compared to a net DTA of $16.5 million as of December 31, 2019, and is included in other assets on our consolidated balance sheets. 55 Financial Condition Total assets of $6.59 billion at December 31, 2020 increased by $581.9 million, or 9.7%, from the $6.01 billion at December 31, 2019, and total liabilities of $6.05 billion at December 31, 2020 increased by $563.7 million, or 10.3%, from the $5.48 billion at December 31, 2019. The increase in total assets and total liabilities in 2020 was primarily due to our strong loan and deposit growth, led by our participation in loans originated under the SBA's PPP. Loan Portfolio Our lending activities are focused on commercial, financial and agricultural loans, commercial mortgages, and construction loans to small and medium-sized companies, business professionals, and real estate investors and developers, as well as residential mortgages, home equity and consumer loans to local home- buyers and individuals. Our strategy for generating commercial loans has traditionally relied upon teams of commercial real estate and commercial banking officers organized by geographical and industry lines who are responsible for client prospecting and business development. To manage credit risk (i.e., the ability of borrowers to repay their loan obligations), management analyzes the borrower's financial condition, repayment source, collateral and other factors that could impact credit quality, such as national and local economic conditions and industry conditions related to respective borrowers. The general underwriting guidelines require analysis and documentation to include among other things, overall credit worthiness of borrower, guarantor support, use of funds, loan term, minimum equity, loan-to-value standards, repayment terms, sources of repayment, covenants, pricing, collateral, insurance, and documentation standards. All loan requests considered by us should be for a clearly defined legitimate purpose with a determinable primary source, as well as alternate sources of repayment. All loans should be supported by appropriate documentation including, current financial statements, credit reports, collateral information, asset verification, tax returns, title reports, and appraisals (where appropriate). We score consumer and small business loans using underwriting matrices ("Scorecards") developed based on the results of an analysis from a reputable national credit scoring company commissioned by our bank. The Scorecards use the attributes that were determined to most highly correlate with probability of repayment. Those attributes include (i) credit score, (ii) credit limit amount, and (iii) debt-to-income ratio. Loans totaled $4.96 billion at December 31, 2020, which increased by $514.6 million, or 11.6%, from the $4.45 billion at December 31, 2019, which increased by $371.2 million, or 9.1%, from the $4.08 billion held at December 31, 2018. The increase in our loan portfolio in 2020 was largely due to our participation in the SBA PPP and strong residential mortgage increased demand from new and existing customers. The increase in total loans included net increases in the following loan portfolios: PPP of $416.4 million, residential mortgage of $90.4 million, or 5.7%, home equity of $60.5 million, or 12.3%, commercial mortgage of $32.9 million, or 2.9%, and construction of $29.6 million, or 30.8%. These increases were partially offset by net decreases in the following loan portfolios: consumer of $90.0 million, or 15.8%, and other commercial, financial, and agricultural of $25.2 million, or 4.4%, In 2020, we did not foreclose on any loans. In addition, we recorded charge-offs of loans of $11.4 million. 56 The following table sets forth information regarding outstanding loans, net of deferred (fees) costs, by category as of the dates indicated. (Dollars in thousands) Commercial, financial and agricultural: SBA PPP Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Leases Total loans Allowance for credit losses Net loans Table 6. Loans by Categories 2020 2019 December 31, 2018 2017 2016 $ $ 416,375 $ 545,091 125,407 1,690,212 551,266 1,156,328 479,434 — 4,964,113 (83,269) 4,880,844 $ — $ — $ — $ 570,304 581,660 504,019 95,854 1,599,801 490,734 1,123,415 569,432 — 4,449,540 (47,971) 4,401,569 $ 66,927 1,428,205 468,966 1,040,278 492,206 124 4,078,366 (47,916) 4,030,450 $ 64,240 1,341,221 412,230 977,797 470,746 362 3,770,615 (50,001) 3,720,614 $ — 510,440 101,538 1,217,234 361,209 885,439 448,353 677 3,524,890 (56,631) 3,468,259 The following table sets forth the geographic distribution of our loan portfolio, net of deferred (fees) costs, and related ACL as of the dates indicated. (Dollars in thousands) Commercial, financial and agricultural: SBA PPP Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total loans Allowance for credit losses Net loans Table 7. Geographic Distribution December 31, 2020 U.S. Mainland Hawaii Total Hawaii December 31, 2019 U.S. Mainland Total $ $ 375,879 $ 426,670 40,496 118,421 $ 416,375 $ 545,091 — $ 454,582 — 115,722 $ — 570,304 125,407 1,690,212 551,266 898,055 332,430 4,399,919 (73,152) 4,326,767 $ — — — 258,273 147,004 564,194 (10,117) 554,077 $ 125,407 1,690,212 551,266 1,156,328 479,434 4,964,113 (83,269) 4,880,844 $ 95,854 1,599,801 490,734 909,798 373,451 3,924,220 (42,592) 3,881,628 $ — — — 213,617 195,981 525,320 (5,379) 519,941 $ 95,854 1,599,801 490,734 1,123,415 569,432 4,449,540 (47,971) 4,401,569 57 Commercial, Financial and Agricultural - Small Business Administration Payroll Protection Program The bank is a SBA approved lender and actively participated in assisting customers with loan applications for the SBA’s Paycheck Protection Program, or PPP, which was part of the CARES Act. PPP loans have a two or five-year term and earn interest at 1%. The SBA pays the originating bank a processing fee ranging from 1% to 5%, based on the size of the loan, which the Company is recognizing over the life of the loan. The Company saw tremendous interest in the PPP. From April 3, 2020, the date the SBA began accepting submissions for the initial round of PPP loans through the end of the program in August 2020, the Company funded over 7,200 PPP loans totaling over $558 million and received gross processing fees of over $21 million. Certain PPP loans have been paid-off and/or forgiven by the SBA resulting in a total outstanding balance of $426.0 million and net deferred fees of $9.6 million as of December 31, 2020. Commercial, Financial and Agricultural - Other Loans in this category consist primarily of term loans and lines of credit to small and middle-market businesses and professionals. The borrower's business is typically regarded as the principal source of repayment, although our underwriting policy and practice generally requires additional sources of collateral, including real estate and other business assets, as well as personal guarantees where possible to mitigate risk. Risk of credit losses could be greater in this loan category relative to secured loans where a greater percentage of the loan amount is usually covered by collateral. Nonetheless, any collateral or personal guarantees obtained on commercial loans can mitigate the increased risk and help to reduce credit losses. Our historical approach to commercial lending involves teams of lending and cash management personnel who focus on relationship development including loans, deposits and other bank services to new and existing commercial clients. In 2020, our commercial, financial, and agricultural loan portfolio, excluding PPP loans, decreased by $25.2 million. Our commercial, financial, and agricultural loan portfolio decreased by $11.4 million in 2019, increased by $77.6 million in 2018 and decreased by $6.4 million in 2017. The decrease in 2020 was primarily attributable to runoff in the Hawaii portfolio of $27.9 million, partially offset by growth in the U.S. Mainland portfolio of $2.7 million. Real Estate—Construction Construction loans include both residential and commercial development projects. Each construction project is evaluated for economic viability. Construction loans pose higher credit risks than typical secured loans. In addition to the financial strength of the borrower, construction loans have the added element of completion risk, which is the risk that the project will not be completed on time and within budget, resulting in additional costs that could affect the economic viability of the project and market risk at the time construction is complete. In 2020, our construction loan portfolio increased by $29.6 million. Our construction loan portfolio increased by $28.9 million in 2019, increased by $2.7 million in 2018, and decreased by $37.3 million in 2017. These fluctuations are driven by the start and completion of construction projects and are consistent with a normal construction cycle. Interest Reserves Our policies require interest reserves for construction loans, including loans to build commercial buildings, residential developments (both large tract projects and individual houses), and multi-family projects. The outstanding principal balance of loans with interest reserves was $59.0 million at December 31, 2020, compared to $37.1 million in the prior year, while remaining interest reserves was $5.3 million, or 8.9% of the outstanding principal balance of loans with interest reserves at December 31, 2020, compared to $4.0 million, or 10.9% of the outstanding principal balance of loans with interest reserves at December 31, 2019. Interest reserves allow the Company to advance funds to borrowers to make scheduled payments during the construction period. These advances typically are capitalized and added to the borrower's outstanding loan balance, although we have the right to demand payment under certain circumstances. Our policy is to determine if interest reserve amounts are appropriately included in each project's construction budget and are adequate to cover the expected duration of the construction period. The amount, terms, and conditions of the interest reserve are established when a loan is originated, although we generally have the option to demand payment if the credit profile of the borrower changes. We evaluate the viability and appropriateness of the construction project based on the project's complexity and feasibility, the timeline, as well as the creditworthiness of the borrowers, sponsors and/or guarantors, and the value of the collateral. 58 In the event that unfavorable circumstances alter the original project schedule (e.g., cost overruns, project delays, etc.), our policy is to evaluate whether or not it is appropriate to maintain interest capitalization or demand payment of interest in cash and we will work with the borrower to explore various restructuring options, which may include obtaining additional equity and/or requiring additional collateral. We may also require borrowers to directly pay scheduled interest payments. Our process for determining that construction projects are moving as planned are detailed in our lending policies and guidelines. Prior to approving a loan, the Company and borrower generally agree on a construction budget, a proforma monthly disbursement schedule, and sales/leaseback assumptions. As each project progresses, the projections are measured against actual disbursements and sales/lease results to determine if the project is on schedule and performing as planned. The specific monitoring requirements for each loan vary depending on the size and complexity of the project and the experience and financial strength of the borrower, sponsor and/or guarantor. At a minimum, to ensure that loan proceeds are properly disbursed and to assess whether it is appropriate to capitalize interest or demand cash payment of interest, our monitoring process generally includes: • • • Physical inspection of the project to ensure work has progressed to the stage for which payment is being requested; Verification that the work completed is in conformance with plans and specifications and items for which disbursement is requested are within budget; and Determination that there continues to be satisfactory project progress. In certain rare circumstances, we may decide to extend, renew, and/or restructure the terms of a construction loan. Reasons for the restructure can range from cost overruns to project delays and the restructuring can result in additional funds being advanced or an extension of the maturity date of the loan. Prior to the loan being restructured, our policy is to perform a detailed analysis to ensure that the economics of the project remain feasible and that the risks to the Company are within acceptable lending guidelines. Real Estate—Mortgage The following table sets forth information with respect to the composition of the Real Estate—Mortgage loan portfolio as of the dates indicated. Table 8. Mortgage Loan Portfolio Composition (Dollars in thousands) Residential: Closed-end loans Home equity line-of-credit ("HELOC") Subtotal 2020 2019 December 31, 2018 2017 2016 Amount Percent Amount Percent Amount Percent Amount Percent Amount Percent $ 1,690,212 49.8 % $ 1,599,801 49.7 % $ 1,428,205 48.6 % $ 1,341,221 49.1 % $ 1,217,234 49.4 % 551,266 2,241,478 16.2 66.0 490,734 2,090,535 15.3 65.0 468,966 1,897,171 16.0 64.6 412,230 1,753,451 15.1 64.2 361,209 1,578,443 14.7 64.1 Commercial mortgage Total mortgage loans 1,156,328 $ 3,397,806 1,123,415 34.0 100.0 % $ 3,213,950 35.0 1,040,278 100.0 % $ 2,937,449 35.4 977,797 100.0 % $ 2,731,248 35.8 885,439 100.0 % $ 2,463,882 35.9 100.0 % Residential Residential mortgage loans include fixed-rate and adjustable-rate loans primarily secured by single-family owner-occupied primary residences in Hawaii. Maximum loan-to-value ratios of 80% are typically required for fixed-rate and adjustable-rate loans secured by single-family owner-occupied residences, although higher levels are permitted with accompanying mortgage insurance. First mortgage loans secured by residential properties generally carry a moderate level of credit risk. With an average loan size of approximately $0.5 million, marketable collateral and a stable Hawaii residential real estate market, credit losses on residential mortgage loans have been minimal during the past several years. However, economic conditions including unemployment levels, future changes in interest rates and other market factors can impact the marketability and value of collateral and thus the level of credit risk inherent in the portfolio. 59 Closed-end residential mortgage loan balances as of December 31, 2020 totaled $1.69 billion, increasing by $90.4 million, or 5.7%, from the $1.60 billion held at year-end 2019, which increased by $171.6 million, or 12.0%, from the $1.43 billion held at year-end 2018. The increase in closed-end residential mortgage loan balances in 2020 was primarily due to increased demand from both new and existing customers. Residential mortgage loans held for sale at December 31, 2020 totaled $16.7 million, an increase of $7.6 million, or 83.7%, from the December 31, 2019 balance of $9.1 million, which increased by $2.4 million, or 36.6%, from the December 31, 2018 balance of $6.6 million. We did not securitize any residential mortgage loans in 2020, 2019 and 2018. Home Equity Home equity lines of credit ("HELOCs"), which typically carry floating interest rates, are underwritten according to policy and guidelines reviewed and approved by the Board of Directors. All HELOCs originated since early 2011 have a ten year draw period followed by a 20 year repayment period during which the principal balance will be fully amortized. HELOCs are underwritten using a qualifying payment which assumes the line is fully drawn and is amortizing as if it was in the repayment period. Underwriting criteria include a minimum FICO score, maximum debt-to-income ratio ("DTI"), and maximum combined loan-to-value ratio ("CLTV"). HELOCs are monitored based on default, delinquency, end of draw period, and maturity. HELOC balances as of December 31, 2020 totaled $551.3 million, increasing by $60.5 million, or 12.3%, from the $490.7 million held at December 31, 2019, which increased by $21.8 million, or 4.6%, from the $469.0 million held at December 31, 2018. Commercial Real estate mortgage loans secured by commercial properties continue to represent a sizable portion of our loan portfolio. Our policy with respect to commercial mortgages is that loans be made for sound purposes, have a definite source and/or plan of repayment established at inception, and be backed up by reliable secondary sources of repayment and satisfactory collateral with good marketability. Loans secured by commercial property carry a greater risk than loans secured by residential property due to operating income risk. Operating income risk is the risk that the borrower will be unable to generate sufficient cash flow from the operation of the property. The commercial real estate market and interest rate conditions through economic cycles will impact risk levels. Commercial mortgage balances as of December 31, 2020 totaled $1.16 billion, increasing by $32.9 million, or 2.9%, from the $1.12 billion held at December 31, 2019, which increased by $83.1 million, or 8.0%, from the $1.04 billion held at December 31, 2018. The increase in commercial mortgage balances in 2020 was primarily due to increased demand from both new and existing customers. Consumer Loans The following table sets forth the major components of our consumer loan portfolio as of the dates indicated. Table 9. Consumer Loan Portfolio Composition 2020 2019 December 31, 2018 2017 2016 (Dollars in thousands) Automobile Purchased unsecured consumer Other revolving credit plans Student loans Other Total consumer Amount Percent Amount Percent Amount Percent Amount Percent Amount Percent $ $ 250,715 97,170 75,004 3,029 53,516 479,434 52.3 % $ 20.3 15.6 0.6 11.2 100.0 % $ 297,186 110,094 82,089 5,188 74,875 569,432 52.2 % $ 19.3 14.4 0.9 13.2 100.0 % $ 284,170 37,646 83,158 8,644 78,588 492,206 57.7 % $ 7.6 16.9 1.8 16.0 100.0 % $ 275,793 13,703 77,305 14,920 89,025 470,746 58.6 % $ 2.9 16.4 3.2 18.9 100.0 % $ 212,926 33,252 81,124 25,053 95,998 448,353 47.5 % 7.4 18.1 5.6 21.4 100.0 % For consumer loans, credit risk is managed on a pooled basis. Considerations include an evaluation of the quality, character and inherent risks in the loan portfolio, current and projected economic conditions and past loan loss experience. Consumer loans represent a moderate credit risk. Loans in this category are generally either unsecured or secured by personal assets such as 60 automobiles. The average loan size is generally small and risk is diversified among many borrowers. Our policy is to utilize credit-scoring systems for most of our consumer loans, which offer the ability to modify credit exposure based on our risk tolerance and loss experience. From time to time, we will tactically deploy funds, which are not utilized in our current short-term core lending markets, by purchasing certain consumer loan portfolios. Consumer loans totaled $479.4 million at December 31, 2020, decreasing by $90.0 million, or 15.8%, from December 31, 2019 of $569.4 million, which increased by $77.2 million, or 15.7%, compared to the $492.2 million held at December 31, 2018. At December 31, 2020, automobile loans, primarily indirect dealer loans, comprised 52.3% of consumer loans outstanding. Total automobile loans of $250.7 million at December 31, 2020 decreased by $46.5 million, or 15.6%, from December 31, 2019 of $297.2 million, which increased by $13.0 million, or 4.6%, from $284.2 million at December 31, 2018. In 2020, we did not purchase any U.S. Mainland automobile loan portfolios. In 2019, we purchased a U.S.Mainland automobile loan portfolio totaling $30.2 million, which included a $0.6 million premium over the $29.6 million outstanding balance. In 2018, we purchased a U.S.Mainland automobile loan portfolio totaling $20.6 million, which included a $0.1 million premium over the $20.5 million outstanding balance. In 2017, we purchased three U.S.Mainland automobile loan portfolios totaling $83.8 million, which included $2.3 million in premiums over the $81.4 million outstanding balance. In 2016, we purchased two U.S.Mainland automobile loan portfolios totaling $41.2 million, which included $0.9 million in premiums over the $40.3 million outstanding balance. Purchased unsecured consumer loans of $97.2 million at December 31, 2020 decreased by $12.9 million, or 11.7%, from December 31, 2019 of $110.1 million, which increased by $72.4 million, or 192.4%, from $37.6 million at December 31, 2018. In 2020, we purchased U.S. Mainland unsecured consumer loans under forward flow purchase agreements with outstanding balances totaling $54.8 million for $53.2 million, reflecting a net discount of $1.6 million. In 2019, we purchased U.S. Mainland unsecured consumer loan portfolios with outstanding balances totaling $112.2 million for $109.9 million, reflecting a net discount of $2.3 million. In 2018 and 2016, we also purchased U.S. Mainland unsecured consumer loan portfolios totaling $38.0 million and $35.7 million, respectively, which represented the outstanding balances at the time of purchase. Other revolving credit plans loans include extensions of credit to individuals and totaled $75.0 million at December 31, 2020, which decreased by $7.1 million, or 8.6%, from December 31, 2019 of $82.1 million, which decreased by $1.1 million, or 1.3%, from $83.2 million at December 31, 2018. Total student loans of $3.0 million at December 31, 2020 decreased by $2.2 million, or 41.6%, from December 31, 2019 of $5.2 million, which decreased by $3.5 million, or 40.0%, from $8.6 million at December 31, 2018, primarily due to run-off. Other consumer loans of $53.5 million at December 31, 2020 decreased by $21.4 million, or 28.5%, from December 31, 2019 of $74.9 million, which decreased by $3.7 million, or 4.7%, from $78.6 million at December 31, 2018. Concentrations of Credit Risk As of December 31, 2020, approximately $3.52 billion, or 71.0% of loans outstanding were real estate-related, including construction loans, residential mortgage loans, home equity loans, and commercial mortgage loans. The majority of our loans are made to companies and individuals with headquarters in, or residing in, the state of Hawaii. Consistent with our focus of being a Hawaii-based bank, 88.6% of our loan portfolio was concentrated in the Hawaii market while 11.4% was concentrated in the U.S. Mainland as of December 31, 2020. Our foreign credit exposure as of December 31, 2020 was minimal and did not exceed 1% of total assets. Maturities and Sensitivities of Loans to Changes in Interest Rates At December 31, 2020, all PPP loans were fixed-rate. Commercial, financial and agricultural loans, excluding PPP loans, were 53.5% fixed-rate and 46.5% variable-rate. Real estate construction loans were 33.6% fixed-rate and 66.4% variable-rate. Residential mortgage loans were 42.8% fixed-rate and 57.2% variable- rate. Home equity lines and loans were 8.6% fixed-rate and 91.4% variable-rate. Commercial mortgage loans were 44.0% fixed-rate and 56.0% variable-rate. Consumer loans were 83.5% fixed-rate and 16.5% variable-rate. 61 Commercial loans and commercial mortgage loans with variable interest rates are underwritten at the current market rate of interest. For commercial loans and commercial real estate loans with a fixed-rate period that are not fully amortizing, the loans are underwritten at the current market rate of interest. At the expiration of the fixed-rate period and/or maturity, the projected loan balance at that time is underwritten at an interest rate based on the current interest rate plus two percent per annum (2%). Qualifying payments for our variable-rate residential mortgage loans with initial fixed-rate periods of five years or less are calculated using the greater of the note rate plus 2% per annum or the fully indexed rate. Payments for our variable-rate loans with a fixed-rate period of greater than five years are calculated using the greater of the note rate or the fully indexed rate. The qualifying payment for our HELOCs is based on the fully indexed rate plus the required principal plus interest payment due during the repayment period assuming the line was fully drawn. Our consumer lines of credit use a qualifying payment based on a percentage of the credit limit that exceeds the actual required fully indexed interest rate payment calculation. 62 The following table sets forth the maturity distribution and sensitivities of the loan portfolio to changes in interest rates at December 31, 2020. Maturities are based on contractual maturity dates and do not factor in principal amortization. This differs from the assumptions used in Table 21 - Interest Rate Sensitivity. Table 10. Maturity Distribution and Sensitivities of Loans to Changes in Interest Rates Commercial, financial and agricultural - PPP With fixed interest rates With variable interest rates Total commercial, financial and agricultural Commercial, financial and agricultural - Other With fixed interest rates With variable interest rates Total commercial, financial and agricultural Construction With fixed interest rates With variable interest rates Total construction Residential mortgage With fixed interest rates With variable interest rates Total residential mortgage Home equity With fixed interest rates With variable interest rates Total home equity Commercial mortgage With fixed interest rates With variable interest rates Total commercial mortgage Consumer With fixed interest rates With variable interest rates Total consumer Total loans All loans With fixed interest rates With variable interest rates Total loans One Year or Less Maturing Over One Through Five Years Over Five Years Total (Dollars in thousands) — $ — — 425,993 $ — 425,993 — $ — — 6,929 34,234 41,163 2,497 15,474 17,971 84 406 490 1,004 5,948 6,952 11,570 27,285 38,855 11,480 39,873 51,353 130,969 162,913 293,882 3,848 50,818 54,666 14,941 3,896 18,837 2,678 8,280 10,958 110,167 300,261 410,428 319,989 16,659 336,648 153,500 56,591 210,091 35,823 17,165 52,988 706,343 961,581 1,667,924 43,744 488,562 532,306 387,333 321,587 708,920 68,844 22,735 91,579 425,993 — 425,993 291,398 253,738 545,136 42,168 83,457 125,625 721,368 965,883 1,687,251 47,426 502,790 550,216 509,070 649,133 1,158,203 400,313 79,267 479,580 156,784 $ 1,551,412 $ 3,263,808 $ 4,972,004 33,564 123,220 156,784 $ $ 1,008,585 $ 542,827 1,551,412 $ 1,395,587 $ 1,868,221 3,263,808 $ 2,437,736 2,534,268 4,972,004 $ $ $ $ 63 Provision and Allowance for Credit Losses As described above under the "Critical Accounting Policies and Use of Estimates" section, the Provision is determined by management's ongoing evaluation of the loan portfolio and our assessment of the ability of the ACL to cover expected credit losses. Our methodology for determining the adequacy of the ACL and Provision takes into account many factors, including the level and trend of nonperforming and potential problem loans, net charge-off experience, current repayment by borrowers, fair value of collateral securing specific loans, changes in lending and underwriting standards and general economic factors, nationally and in the markets we serve. The Company maintains its ACL at an appropriate level as of a given balance sheet date to absorb management's best estimate of expected credit losses in its loan portfolios that will likely be realized over the expected life of our loan portfolio. This is based upon management's comprehensive analysis of the risk profiles particular to the respective loan portfolios. Analysis of ACL appropriateness is performed quarterly to coincide with financial disclosure to the public and to the regulatory agencies and is governed by a Board-approved policy and methodology. 64 The following table sets forth certain information with respect to the ACL as of the dates or for the periods indicated. Table 11. Allowance for Credit Losses 2020 2019 Year Ended December 31, 2018 2017 2016 $ $ 47,971 3,566 51,537 $ 47,916 — 47,916 $ 50,001 — 50,001 $ 56,631 — 56,631 63,314 — 63,314 3,026 — 63 — 75 8,191 11,355 1,157 131 229 33 16 2,591 4,157 7,198 38,930 83,269 4,855,169 $ $ 2,478 — — 5 — 8,265 10,748 1,174 610 524 42 25 2,111 4,486 6,262 6,317 $ $ 47,971 4,241,308 $ $ 2,852 — — — — 7,323 10,175 1,203 5,759 204 27 52 1,969 9,214 961 (1,124) 47,916 3,898,250 1,704 — 73 — — 6,294 8,071 1,366 169 879 44 157 1,500 4,115 3,956 1,599 — — — 209 5,054 6,862 2,114 133 695 15 1,024 1,715 5,696 1,166 (2,674) 50,001 3,622,033 $ $ (5,517) 56,631 3,385,741 $ $ (Dollars in thousands) Allowance for Credit Losses ("ACL") ACL at beginning of period Adoption of ASU 2016-13 Adjusted ACL at beginning of period Charge-offs: Commercial, financial and agricultural - Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total Recoveries: Commercial, financial and agricultural - Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total Net loan charge-offs (recoveries) Provision (credit) for credit losses on loans [1] ACL at end of period Average loans outstanding Ratios: ACL to total loans ACL to total loans, excluding PPP loans ACL to nonaccrual loans Net loan charge-offs (recoveries) to average loans outstanding 0.15 % 0.15 % 0.02 % 0.11 % 1.68 % 1.83 % 1.08 % 1.08 % 1.17 % 1.17 % 1.33 % 1.33 % 1,344.78 % 3,084.95 % 2,062.68 % 1,801.84 % 1.61 % 1.61 % 674.50 % 0.03 % [1] The Company recorded a reserve on accrued interest receivable ("AIR") for loans on active payment forbearance or deferral, which were granted to borrowers impacted by the COVID-19 pandemic. This reserve was recorded as a contra-asset against AIR with the offset to provision for credit losses. The provision for credit losses presented in this table excludes the provision for credit losses on AIR of $0.2 million. Our ACL at December 31, 2020 totaled $83.3 million, which increased by $35.3 million, or 73.6%, from December 31, 2019. When expressed as a percentage of total loans, our ACL increased to 1.68% at December 31, 2020, from 1.08% at December 31, 2019. Excluding the PPP loan portfolio, our ratio of ACL to total loans was 1.83% at December 31, 2020. On January 1, 2020, the Company adopted ASU 2016-13, “Financial Instruments – Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,” using the modified retrospective method for all financial assets measured at 65 amortized cost and off-balance sheet credit exposures. The Company recorded increases of $3.6 million to the ACL for loans and $0.7 million to the reserve for off-balance sheet credit exposures, included in other liabilities, offset by a net decrease to retained earnings (or a net increase to accumulated deficit) of $3.2 million and a $1.1 million increase to other assets for the related impact to net deferred tax assets as of January 1, 2020 for the cumulative effect of adopting ASU 2016-13. The Provision of $39.1 million, or $38.9 million excluding the provision on accrued interest receivable, recognized during the year was offset by $7.2 million in net charge-offs during the year. The Provision reflects the incorporation of estimated life-of-loan losses under ASC 326 and the economic forecast under the current COVID-19 pandemic. The increase in our ACL as a percentage of total loans from December 31, 2019 to December 31, 2020 reflects the adoption of ASU 2016-13 and the economic forecast under the current COVID-19 pandemic. Our ACL as a percentage of our nonaccrual loans decreased from 3,084.95% at December 31, 2019 to 1,344.78% at December 31, 2020. This trend was consistent with the Company's strong credit quality as represented by nonperforming assets of $6.2 million, $1.7 million, and $2.7 million at December 31, 2020, 2019 and 2018, respectively. Net charge-offs were $7.2 million, $6.3 million, and $1.0 million, respectively, for the years ended December 31, 2020, 2019 and 2018. The following table sets forth the allocation of the ACL by loan category as of the dates indicated. Our practice is to make specific allocations on impaired loans and general allocations to each loan category based on management's risk assessment and estimated loss rate. Table 12. Allocation of Allowance for Credit Losses (Dollars in thousands) Commercial, financial and agricultural: ACL 2020 2019 December 31, 2018 2017 2016 Loan Category as a % of Total Loans ACL Loan Category as a % of Total Loans ACL Loan Category as a % of Total Loans ACL Loan Category as a % of Total Loans ACL Loan Category as a % of Total Loans PPP Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total $ $ 304 18,717 4,277 16,484 5,449 22,163 15,875 83,269 8.4 % $ 11.0 2.5 34.0 11.1 23.3 9.7 100.0 % $ — 8,136 1,792 13,327 4,206 11,113 9,397 47,971 — % $ 12.8 2.2 36.0 11.0 25.2 12.8 100.0 % $ — 8,027 1,202 14,349 3,788 13,358 7,192 47,916 — % $ 14.3 1.6 35.0 11.5 25.5 12.1 100.0 % $ — 7,594 1,835 14,328 3,317 16,801 6,126 50,001 — % $ 13.4 1.7 35.6 10.9 25.9 12.5 100.0 % $ — 8,637 4,224 15,055 3,502 19,104 6,109 56,631 — % 14.5 2.9 34.5 10.3 25.1 12.7 100.0 % The ACL allocated to PPP loans totaled $0.3 million, or 0.1%, of total PPP loans at December 31, 2020. The ACL allocated to commercial, financial and agricultural loans totaled $18.7 million, or 3.4%, of total commercial, financial and agricultural loans at December 31, 2020, compared to $8.1 million, or 1.4%, of related loans at December 31, 2019. The ACL allocated to construction loans totaled $4.3 million, or 3.4%, of total construction loans at December 31, 2020, compared to $1.8 million, or 1.9%, of construction loans outstanding at December 31, 2019. The ACL allocated to our residential mortgage loans totaled $16.5 million, or 1.0%, of total residential mortgage loans at December 31, 2020, compared to $13.3 million, or 0.8%, of related loans at December 31, 2019. The ACL allocated to our home equity loans totaled $5.4 million, or 1.0%, of total home equity loans at December 31, 2020, compared to $4.2 million, or 0.9%, of related loans at December 31, 2019. The ACL allocated to commercial mortgage loans totaled $22.2 million, or 1.9%, of total commercial mortgage loans at December 31, 2020, compared to $11.1 million, or 1.0%, of related loans at December 31, 2019. 66 The ACL allocated to consumer loans totaled $15.9 million, or 3.3% of total consumer loans at December 31, 2020, compared to $9.4 million, or 1.7% of related loans at December 31, 2019. The increases in the ending ACL amount and the ACL as a percentage loans across all loan categories is primarily due to the adoption of ASU 2016-13 and the economic forecast under the COVID-19 pandemic. In addition, the increases in the ACL amounts of the PPP, construction, residential mortgage, home equity, and commercial mortgage portfolios are consistent with the increases in the respective loan portfolios. In accordance with GAAP, loans held for sale and other real estate assets are not included in our assessment of the ACL. Nonperforming Assets, Accruing Loans Delinquent for 90 Days or More, Restructured Loans Still Accruing Interest The following table sets forth nonperforming assets ("NPAs"), accruing loans delinquent for 90 days or more and restructured loans still accruing interest at the dates indicated. Table 13. Nonperforming Assets, Past Due and Restructured Loans (Dollars in thousands) Nonaccrual loans [1] Commercial, financial and agricultural - Other Real estate: Residential mortgage Home equity Commercial mortgage Consumer Total nonaccrual loans Other real estate owned ("OREO") Real estate: Residential mortgage Home equity Total OREO Total nonperforming assets Accruing loans delinquent for 90 days or more [1] Real estate: Residential mortgage Home equity Consumer Total accruing loans delinquent for 90 days or more Restructured loans still accruing interest [1] Commercial, financial and agricultural - Other Real estate: Construction Residential mortgage Commercial mortgage Consumer Total restructured loans still accruing interest 2020 2019 December 31, 2018 2017 2016 $ 1,461 $ 467 $ — $ — $ 1,877 4,115 524 — 92 6,192 — — — 6,192 567 — 240 807 100 — 5,718 1,761 207 7,786 979 92 — 17 1,555 — 164 164 1,719 724 — 286 1,010 135 — 5,502 1,839 — 7,476 2,048 275 — — 2,323 414 — 414 2,737 — 298 238 536 220 — 7,330 1,036 — 8,586 2,280 416 79 — 2,775 851 — 851 3,626 49 — 515 564 491 — 10,677 1,466 — 12,634 5,322 333 864 — 8,396 791 — 791 9,187 — 1,120 271 1,391 — 21 14,292 1,879 — 16,192 Total NPAs, accruing loans delinquent for 90 days or more and restructured loans still accruing interest $ 14,785 $ 10,205 $ 11,859 $ 16,824 $ 26,770 Ratios: Nonaccrual loans as a percentage of loans Total NPAs as a percentage of loans and OREO Total NPAs and accruing loans delinquent for 90 days or more as a percentage of loans and OREO 0.12 % 0.12 0.14 0.03 % 0.04 0.06 0.06 % 0.07 0.08 0.07 % 0.10 0.11 0.24 % 0.26 0.30 67 (Dollars in thousands) Total NPAs, accruing loans delinquent for 90 days or more and restructured loans still accruing interest as a percentage of loans and OREO Classified assets and OREO to tier 1 capital and ACL 2020 2019 December 31, 2018 2017 2016 0.30 7.49 0.23 6.75 0.29 4.14 0.45 5.75 0.76 4.50 Year-to-date changes in NPAs: Balance at beginning of year Additions Reductions: Payments Return to accrual status Sales of NPAs Charge-offs, valuation and other adjustments Total reductions Balance at end of year $ $ $ 1,719 14,257 $ 2,737 1,617 $ 3,626 593 $ 9,187 3,678 (4,006) (671) (4,447) (660) (9,784) 6,192 $ (2,211) (27) (302) (95) (2,635) 1,719 $ (467) (538) (40) (437) (1,482) 2,737 $ (5,522) (3,645) (165) 93 (9,239) 3,626 $ 16,230 6,326 (6,390) (4,546) (2,599) 166 (13,369) 9,187 [1] Section 4013 of the CARES Act and the revised Interagency Statement are being applied to loan modifications related to the COVID-19 pandemic as eligible and applicable. These loan modifications are not included in the delinquent or restructured loan balances presented above. Nonperforming assets, which includes nonaccrual loans, nonperforming loans classified as held for sale, if any, deferrals, and other real estate, totaled $6.2 million, or 0.09% of total assets at December 31, 2020, compared to $1.7 million, or 0.03% of total assets at December 31, 2019. Nonperforming assets at December 31, 2020 were comprised entirely of nonaccrual loans totaling $6.2 million, none of which were loans classified as held for sale. The increase in 2020 was attributable to $14.3 million in gross additions, offset by $4.0 million in repayments, the sale of $4.4 million of NPAs, $0.7 million in loans returned to accrual status and $0.7 million in charge-offs, valuation and other adjustments. Net changes to nonperforming assets by category during 2020 included net increases in Hawaii residential mortgage assets totaling $3.1 million, Hawaii commercial, financial and agricultural assets of $1.0 million and Hawaii home equity assets of $0.3 million. Loans delinquent for 90 days or more still accruing interest totaled $0.8 million at December 31, 2020, compared to $1.0 million at December 31, 2019. Troubled debt restructurings ("TDRs") included in nonperforming assets at December 31, 2020 consisted of two Hawaii residential mortgage loans with a combined principal balance of $0.3 million. There were $7.8 million of TDRs still accruing interest at December 31, 2020, of which $0.7 million was more than 90 days delinquent. At December 31, 2019, there were $7.5 million of TDRs still accruing interest, none of which were more than 90 days delinquent. Loan payment forbearance or deferrals were made for borrowers impacted by the COVID-19 pandemic with loan balances totaling 120.2 million, or 2.4% of total loans (or 2.6% of total loans, excluding PPP loans), as of December 31, 2020, compared to a peak of approximately $605 million in May 2020. The Company's ratio of classified assets and other real estate owned to tier 1 capital and the ACL increased from 6.75% at December 31, 2019 to 7.49% at December 31, 2020. 68 Investment Portfolio The following table sets forth the amounts and distribution of investment securities held as of the dates indicated. Table 14. Distribution of Investment Securities December 31, (Dollars in thousands) Debt securities: States and political subdivisions Corporate securities U.S. Treasury obligations and direct obligations of U.S Government agencies $ Mortgage-backed securities: Residential - U.S. government- sponsored entities ("GSEs") Residential - Non-government sponsored entities ("Non-GSEs") Commercial - U.S. GSEs and agencies Commercial - Non-GSEs Equity securities Total $ Held-to- Maturity (Amortized Cost) 2020 Available- for-Sale (Fair Value) Equity Securities (Fair Value) Held-to- Maturity (Amortized Cost) — — — — — — — — — $ 168,766 48,008 $ 33,145 778,826 23,423 87,469 42,972 $ — — — — — — — — $ 1,182,609 $ 1,351 1,351 $ — — — — — — — — — 2019 Available- for-Sale (Fair Value) $ 122,018 30,529 $ 40,381 677,822 37,191 81,225 137,817 Equity Securities (Fair Value) Held-to- Maturity (Amortized Cost) 2018 Available- for-Sale (Fair Value) Equity Securities (Fair Value) $ — — — — — — — — — — $ 173,674 54,849 $ 32,574 83,436 717,052 — 41,118 65,072 — 51,483 134,728 — — — — — — — — $ 1,126,983 $ 1,127 1,127 $ — 148,508 — $ 1,205,478 $ 826 826 Investment securities totaled $1.18 billion at December 31, 2020, increasing by $55.9 million, or 5.0%, from the $1.13 billion held at December 31, 2019, which decreased by $226.7 million, or 16.7%, from the $1.35 billion at year-end 2018. In the fourth quarter of 2020, $89.9 million in available-for-sale securities were sold as part of an investment portfolio rebalancing strategy due to the large downward shift in interest rates and the change in expected prepayments. We received $90.1 million in gross proceeds and reinvested the proceeds in $105.1 million in higher yield, longer duration investment securities with an average yield of 1.27% and a weighted average life of 4.6 years. The investment securities sold had an average yield of 0.28% and a weighted average life of 1.2 years. Gross realized gains and losses on the sale of the investment securities were $0.5 million and $0.3 million, respectively. The specific identification method was used as the basis for determining the cost of all securities sold. In the third quarter of 2020, $90.4 million in available-for-sale non-agency commercial mortgage-backed securities with retail mall exposure were sold to mitigate credit risk during the pandemic. The investment securities sold had an average yield of 3.44% and a weighted average life of 14.03 years. Gross realized losses and gains on the sale of the investment securities were $0.6 million and $0.2 million, respectively. The specific identification method was used as the basis for determining the cost of all securities sold. In the third quarter of 2019, $53.9 million in lower-yielding available-for-sale securities were sold as part of an investment portfolio repositioning strategy designed to enhance potential prospective earnings and improve net interest margin. We received $53.9 million in gross proceeds and reinvested the proceeds in $52.5 million in higher-yielding, longer duration investment securities with an average yield of 2.54% and a weighted average life of 6.6 years. The investment securities sold had an average yield of 2.10% and a weighted average life of 3.2 years. Gross realized gains and losses on the sale of the investment securities were $83 thousand and $47 thousand, respectively. The specific identification method was used as the basis for determining the cost of all securities sold. 69 Maturity Distribution of Investment Portfolio The following table sets forth the maturity distribution of the investment portfolio and weighted average yields by investment type and maturity grouping at December 31, 2020. Table 15. Maturity Distribution of Investment Portfolio Portfolio Type and Maturity Grouping Available-for-sale portfolio: Debt securities - States and political subdivisions: Within one year After one but within five years After five but within ten years After ten years Total debt securities - States and political subdivisions Debt securities - Corporate: Within one year After one but within five years After five but within ten years After ten years Total debt securities - Corporate Debt securities - U.S. Treasury obligations and direct obligations of U.S Government agencies: Within one year After one but within five years After five but within ten years After ten years Total debt securities - U.S. Treasury obligations and direct obligations of U.S Government agencies Residential mortgage-backed securities - U.S. GSEs: Within one year After one but within five years After five but within ten years After ten years Total residential mortgage-backed securities - U.S. GSEs Residential mortgage-backed securities - Non-government sponsored entities ("Non-GSEs"): Within one year After one but within five years After five but within ten years After ten years Total residential mortgage-backed securities - Non-GSEs Commercial mortgage-backed securities - U.S. GSEs and agencies: Within one year After one but within five years After five but within ten years After ten years Total commercial mortgage-backed securities - U.S. GSEs and agencies Commercial mortgage-backed securities - Non-GSEs: Within one year After one but within five years After five but within ten years After ten years Total commercial mortgage-backed securities - Non-GSEs 70 Carrying Value Weighted Average Yield (1) (Dollars in thousands) $ 12,512 27,063 38,421 90,770 168,766 5,126 5,285 37,597 — 48,008 — 1,618 19,844 11,683 33,145 963 — 59,245 718,618 778,826 — — — 23,423 23,423 — — 39,921 47,548 87,469 — — 42,972 — 42,972 2.43 % 3.09 3.36 2.36 2.71 2.14 3.15 1.64 — 1.86 — 1.69 1.29 1.53 1.39 (0.10) — 1.86 1.92 1.91 — — — 3.81 3.81 — — 2.88 1.09 1.91 — — 3.04 — 3.04 Portfolio Type and Maturity Grouping Total available-for-sale portfolio Equity securities: No stated maturity Total equity securities Total investment securities Carrying Value Weighted Average Yield (1) (Dollars in thousands) 1,182,609 2.09 % 1,351 1,351 — % — % 1,183,960 2.09 % $ $ $ $ (1) Weighted average yields are computed on an annual basis, and yields on tax-exempt obligations are computed on a taxable-equivalent basis using a federal statutory tax rate of 21%. As of December 31, 2020, the weighted average yield of the investment portfolio of 2.09% decreased by 62 bp from 2.71% in the prior year. Deposits The primary source of our funding comes from deposits in the state of Hawaii. In this competitive market, we strive to distinguish ourselves by providing exceptional customer service in our branch offices and through digital channels, and establishing long-term relationships with businesses and their principals. Our focus has been to develop a large, stable base of core deposits, which are comprised of non-interest bearing and interest-bearing demand deposits, savings and money market deposits, and time deposits less than $100,000. Time deposits in amounts of $100,000 and greater are generally considered to be more price- sensitive than relationship-based and are thus given less focus in our marketing and sales efforts. The following table sets forth the composition of our deposits by category as of the dates indicated. Table 16. Deposits by Categories (Dollars in thousands) Noninterest-bearing demand deposits Interest-bearing demand deposits Savings and money market deposits Time deposits less than $100,000 Core deposits Government time deposits Other time deposits of $100,000 to $250,000 Other time deposits greater than $250,000 Total time deposits of $100,000 and greater Total deposits 2020 2019 December 31, 2018 2017 2016 1,450,532 $ 1,043,010 1,600,028 165,755 4,259,325 533,088 107,550 220,060 860,698 5,120,023 $ 1,436,967 $ 954,011 1,448,257 176,707 4,015,942 631,293 106,783 192,472 930,548 4,946,490 $ 1,395,556 $ 933,054 1,481,876 180,748 3,991,234 687,052 101,560 176,508 965,120 4,956,354 $ 1,265,246 862,991 1,390,600 194,730 3,713,567 701,417 103,720 89,497 894,634 4,608,201 $ $ 1,790,269 $ 1,174,888 1,932,043 149,063 5,046,263 500,344 90,149 159,362 749,855 5,796,118 $ 71 Total deposits of $5.80 billion at December 31, 2020 increased by $676.1 million, or 13.2%, from total deposits of $5.12 billion at December 31, 2019. Total deposits at December 31, 2019 increased by $173.5 million, or 3.5%, over the year-end 2018 balance of $4.95 billion. The increase in deposits in 2020 reflects net increases in noninterest-bearing demand deposits of $339.7 million, savings and money market deposits of $332.0 million and interest-bearing demand deposits of $131.9 million. The net increases were partially offset by decreases in other time deposits greater than $100,000 (excluding government time deposits) totaling $78.1 million, government time deposits of $32.7 million and time deposits less than $100,000 of $16.7 million. The deposit of funds from PPP and other stimulus programs into new and existing deposit accounts, combined with an increase in rate of personal savings largely contributed to the increase in deposits in 2020. In addition, off-balance sheet investment funds from several large clients were brought back into deposit accounts. The addition of funds from PPP and other stimulus programs may be temporary as PPP funds are spent by the businesses in accordance with the program. Going forward, the Company is focused on expanding banking relationships with the new businesses we assisted with PPP. Core deposits totaled $5.05 billion at December 31, 2020 and increased by $786.9 million, or 18.5%, from December 31, 2019, which increased by $243.4 million or 6.1% from December 31, 2018. Core deposits as a percentage of total deposits was 87.1% at December 31, 2020, compared to 83.2% at December 31, 2019 and 81.2% at December 31, 2018. For additional information regarding the contractual maturities of our time deposits, See Note 10 - Deposits to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." The table below sets forth information regarding the average balances and average rates paid for certain deposit categories for each of the years indicated. Average balances are computed using daily average balances. The average rate on time deposits, which are most sensitive to changes in market rates, decreased by 91 bp in 2020, while savings and money market deposit rates decreased by 20 bp. The average rate paid on all deposits decreased 29 bp to 0.19% in 2020 from 0.48% in 2019, which increased from 0.39% in 2018. (Dollars in thousands) Noninterest-bearing demand deposits Interest-bearing demand deposits Savings and money market deposits Time deposits Total Table 17. Average Balances and Average Rates on Deposits 2020 Year Ended December 31, 2019 2018 Average Balance Average Rate Paid Average Balance Average Rate Paid Average Balance Average Rate Paid $ $ 1,691,958 1,078,589 1,830,972 954,358 5,555,877 — % $ 0.05 0.13 0.78 0.19 $ 1,375,903 984,298 1,556,766 1,068,734 4,985,701 — % $ 0.08 0.33 1.69 0.48 $ 1,385,427 936,034 1,494,658 1,194,579 5,010,698 — % 0.08 0.13 1.40 0.39 We expect overall deposit rates to hold relatively steady in 2021 based on the Federal Open Market Committee's recent statements. In addition to the external interest rate environment, the overall direction and magnitude of rate movements in our deposit base will largely depend on the level of deposit growth we need to maintain adequate liquidity and competitive pricing considerations. 72 Contractual Obligations The following table sets forth contractual obligations (excluding deposit liabilities) as of December 31, 2020. Table 18. Contractual Obligations (Dollars in thousands) Short-term borrowings Long-term debt Pension plan and SERP obligations Operating leases Purchase obligations Other long-term liabilities Total Payments Due By Period Less Than One Year 1-3 Years 3-5 Years More Than 5 Years Total $ $ 22,000 $ — 1,932 6,408 31,796 10,518 72,654 $ — $ — 4,205 11,350 31,406 6,589 53,550 $ — $ — 4,180 9,886 22,306 34 36,406 $ — $ 106,547 24,342 32,086 501 43 163,519 $ 22,000 106,547 34,659 59,730 86,009 17,184 326,129 Components of short-term borrowings and long-term debt are discussed in Note 11 - Short-Term Borrowings and Note 12 - Long-Term Debt, respectively, to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." Pension plan obligations include obligations under our defined benefit retirement plan and Supplemental Executive Retirement Plans, which are discussed in Note 17 - Pension Plans to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." Operating leases represent leases on bank premises as discussed in Note 19 - Operating Leases to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." Purchase obligations represent other contractual obligations to purchase goods or services at specified terms including, but not limited to, software licensing agreements, equipment maintenance contracts and professional service contracts. Other long-term liabilities represent expected payments for unfunded commitments related to our investments in LIHTC partnerships. In January 2021, the Board of Directors approved termination of, and authorized Company management to commence taking actions to terminate, the Company's defined benefit retirement plan. Final settlement is expected to occur in 2022. Contractual obligations in Table 18 - Contractual Obligations do not include off-balance sheet arrangements. These financial instruments include commitments to extend credit, standby letters of credit and financial guarantees written, forward foreign exchange contracts, forward interest rate contracts and interest rate swaps and options. These instruments and the related off-balance sheet exposures are discussed in detail in Note 24 - Financial Instruments With Off-Balance Sheet Risk to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." Capital Resources In order to ensure adequate levels of capital, we conduct an ongoing assessment of projected sources and uses of capital in conjunction with an analysis of the size and quality of our assets, the anticipated performance of our business (including the effects of the COVID-19 pandemic), and the level of risk and regulatory capital requirements. As part of this ongoing assessment, the Board of Directors reviews our capital position on an ongoing basis to ensure it is adequate, including, but not limited to, the need for raising additional capital (whether debt and/or equity) or returning capital to our shareholders, including the ability to declare cash dividends or repurchase our securities. Common and Preferred Equity Shareholders' equity totaled $546.7 million at December 31, 2020, an increase of $18.2 million, or 3.4%, from the $528.5 million at December 31, 2019, which increased by $36.8 million, or 7.5%, from December 31, 2018. When expressed as a percentage of total assets, shareholders' equity was 8.3% at December 31, 2020, compared to 8.8% at December 31, 2019 and 8.5% at December 31, 2018. The increase in shareholders' equity from December 31, 2019 to December 31, 2020 was primarily attributable to net income of $37.3 million and accumulated other comprehensive income of $11.7 million, partially offset by cash dividends paid of $25.9 73 million and the repurchase of 206,802 shares of our common stock for a total cost of $4.7 million, under our stock repurchase program. During 2020 we repurchased approximately 0.7% of our common stock outstanding at December 31, 2019. The increase in shareholders' equity from December 31, 2018 to December 31, 2019 was primarily attributable to: net income of $58.3 million and accumulated other comprehensive income of $27.6 million, partially offset by the repurchase of 797,003 shares of our common stock for a total cost of $22.8 million, under our stock repurchase program and cash dividends paid of $25.7 million. During 2019 we repurchased approximately 2.8% of our common stock outstanding at December 31, 2018. Our tangible common equity ratio was 8.29% at December 31, 2020, compared to 8.79% at December 31, 2019 and 8.47% at December 31, 2018. Our book value per share was $19.40, $18.68, and $16.97 at year-end 2020, 2019 and 2018, respectively. The decrease in our tangible common equity ratio in 2020 from 2019 was primarily attributable to the significant increase in total assets, primarily attributable to the loans originated under the PPP program. The increase in our book value per share from 2019 was primarily attributable to net income and other comprehensive income recorded in 2020 of $37.3 million and $11.7 million, respectively, combined with the suspension of the share repurchase program in 2020. The tangible common equity ratio is a non-GAAP financial measure which should be read and used in conjunction with the Company's GAAP financial information. Comparison of our tangible common equity ratio with those of other companies may not be possible because other companies may calculate the tangible common equity ratio differently. Our tangible common equity ratio is derived by dividing common shareholders' equity, less intangible assets (excluding mortgage servicing rights), by total assets, less intangible assets (excluding mortgage servicing rights). As of December 31, 2020, 2019 and 2018, the Company did not own any intangible assets. The following table sets forth a reconciliation of our tangible common equity ratio for each of the dates indicated: Table 19. Reconciliation to Tangible Common Equity Ratio (Dollars in thousands) Total shareholders’ equity Less: Preferred stock Other intangible assets (core deposit premium) Tangible common equity Total assets Less: Other intangible assets (core deposit premium) Tangible assets 2020 December 31, 2019 2018 546,685 $ 528,520 $ 491,725 — — 546,685 6,594,583 — 6,594,583 $ $ $ — — 528,520 6,012,672 — 6,012,672 $ $ $ — — 491,725 5,807,026 — 5,807,026 $ $ $ $ Tangible common equity to tangible assets 8.29 % 8.79 % 8.47 % Trust Preferred Securities As of December 31, 2019, we have two remaining statutory trusts, CPB Capital Trust IV ("Trust IV") and CPB Statutory Trust V ("Trust V"), which issued a total of $50.0 million in floating rate trust preferred securities. Our obligations with respect to the issuance of the trust preferred securities constitute a full and unconditional guarantee by the Company of the trusts' obligations with respect to its trust preferred securities. Subject to certain exceptions and limitations, we may elect from time to time to defer subordinated debenture interest payments, which would result in a deferral of dividend payments on the related trust preferred securities, for up to 20 consecutive quarterly periods without default or penalty. The Company determined that its investments in Trust IV and Trust V did not represent a variable interest and therefore the Company was not the primary beneficiary of each of the trusts. As a result, consolidation of the trusts by the Company were not required. On December 17, 2018, the Company completed the redemption of $20.0 million in floating rate trust preferred securities of Trust III bearing an interest rate of three-month LIBOR plus 2.85% and maturing on December 17, 2033. The redemption price 74 was 100% of the aggregate liquidation amount of the securities plus accumulated but unpaid distributions up to but not including the redemption date. The Company also redeemed $0.6 million of common securities issued by Trust III and held by the Company, as a result of the concurrent redemption of 100% of the principal assets of Trust III, or $20.6 million of the Company's junior subordinated debentures with an identical interest rate and maturity as the Trust III trust preferred securities. The redemption was pursuant to the optional prepayment provisions of the indenture. On January 9, 2019, Trust III was canceled with the state of Connecticut. On January 7, 2019, the Company completed the redemption of $20.0 million in floating rate trust preferred securities of Trust II bearing an interest rate of three- month LIBOR plus 2.85% and maturing on October 7, 2033. The redemption price was 100% of the aggregate liquidation amount of the securities plus accumulated but unpaid distributions up to but not including the redemption date. The Company also redeemed $0.6 million of common securities issued by Trust II and held by the Company, as a result of the concurrent redemption of 100% of the principal assets of Trust II, or $20.6 million of the Company's junior subordinated debentures with an identical interest rate and maturity as the Trust II trust preferred securities. The redemption was pursuant to the optional prepayment provisions of the indenture. On January 22, 2019, Trust II was canceled with the state of Delaware. We also previously had CPB Capital Trust I ("Trust I"), which was canceled in August 2014. Subordinated Notes On October 20, 2020, the Company completed a $55 million private placement of ten-year fixed-to-floating rate subordinated notes, which will be used to support regulatory capital ratios and for general corporate purposes. The Company exchanged the privately placed notes for registered notes with the same terms and in the same aggregate principal amount at the end of the fourth quarter of 2020. The notes bear a fixed interest rate of 4.75% for the first five years and will reset quarterly thereafter for the remaining five years to the then current three-month Secured Overnight Financing Rate, as published by the Federal Reserve Bank of New York, plus 456 basis points. The subordinated notes totaled $53.8 million as of December 31, 2020, and includes $1.2 million in debt issuance costs, which are being amortized over the expected life. Holding Company Capital Resources CPF is required to act as a source of strength to the bank under the Dodd-Frank Act. CPF is obligated to pay its expenses and payments on its junior subordinated debentures which fund payments on the outstanding trust preferred securities and subordinated notes. CPF relies on the bank to pay dividends to it to fund its obligations. As of December 31, 2020, on a stand-alone basis, CPF had an available cash balance of approximately $11.2 million in order to meet its ongoing obligations. As a Hawaii state-chartered bank, the bank may only pay dividends to the extent it has retained earnings as defined under Hawaii banking law ("Statutory Retained Earnings"), which differs from GAAP retained earnings. As of December 31, 2020, the bank had Statutory Retained Earnings of $82.5 million. Dividends are payable at the discretion of the Board of Directors and there can be no assurance that the Board of Directors will continue to pay dividends at the same rate, or at all, in the future. Our ability to pay cash dividends to our shareholders is subject to restrictions under federal and Hawaii law, including restrictions imposed by the FRB and covenants set forth in various agreements we are a party to, including covenants set forth in our subordinated debentures. For further information, see the "Dividends — Market for Registrant's Common Equity, Related Shareholder Matters and Issuer Purchases of Equity Securities" section. Share Repurchases We repurchase shares of our common stock when we believe such repurchases are in the best interests of the Company and our shareholders. In June 2019, the Company’s Board of Directors authorized the repurchase of up to $30 million of its common stock from time to time in the open market or in privately negotiated transactions, pursuant to a newly authorized share repurchase program (the "2019 Repurchase Plan"). The 2019 Repurchase Plan replaced and superseded in its entirety the share repurchase program previously approved by the Company's Board of Directors, which had $6.8 million in remaining repurchase authority. 75 In 2019, 797,003 shares of common stock, at a cost of $22.8 million, were repurchased under the previous share repurchase plan and the 2019 Repurchase Plan combined. In January 2020, the Company’s Board of Directors authorized the repurchase of up to $30 million of its common stock from time to time in the open market or in privately negotiated transactions, pursuant to a newly authorized share repurchase program (the "2020 Repurchase Plan"). The 2020 Repurchase Plan replaced and superseded in its entirety the 2019 Repurchase Plan, which had $19.8 million in remaining repurchase authority. In March 2020, the Company temporarily suspended the 2020 Repurchase Plan due to uncertainty during the current COVID-19 pandemic. In 2020, 206,802 shares of common stock, at a cost of $4.7 million, were repurchased under the 2019 Repurchase Plan. A total of $26.6 million remained available for repurchase under the 2020 Repurchase Plan at December 31, 2020. In January 2021, the Company’s Board of Directors approved a new authorization to resume repurchases of up to $25 million of its common stock from time to time in the open market or in privately negotiated transactions, pursuant to a newly authorized share repurchase program. The new repurchase plan replaces and supersedes in its entirety the 2020 Repurchase Plan. Our ability to repurchase shares is subject to the discretion of our Board of Directors and approval of our regulators, and there can be no assurance that the Board will repurchase shares of our common stock in the future. Cybersecurity In recent years, cybersecurity has gained prominence within the financial services industry due to increases in the quantity and sophistication of cyber-attacks, which include significant distributed denial-of-service and credential validation attacks, malicious code and viruses and attempts to breach the security of systems, which, in certain instances, have resulted in unauthorized access to customer account data. The bank has a number of complex information systems used for a variety of functions by customers, employees and vendors. In addition, third parties with which the bank does business or that facilitate business activities (e.g., vendors, exchanges, clearing houses, central depositories and financial intermediaries) could also be sources of cybersecurity risk to the bank, including with respect to breakdowns or failures of their systems, misconduct by the employees of such parties, or cyber-attacks which could affect their ability to deliver a product or service to the bank. As a regulated financial institution, we must adhere to the security requirements and expectations of the applicable regulatory agencies, which include requirements related to data privacy, systems availability and business continuity planning, among others. The regulatory agencies have established guidelines for the responsibilities of the Board of Directors and senior management, which include establishing policy, appointing and training personnel, implementing review and testing functions and ensuring an appropriate frequency of updates. The Board of Directors overall, and its Board Compliance Committee more specifically, oversees cybersecurity risk. The Executive Committee overall, and our Chief Legal Officer, our Chief Technology Officer and our Chief Information Officer more specifically, manages the cybersecurity risk at the operational level. Various reports on cybersecurity are provided to our Executive Committee and a quarterly update is provided to the Board Compliance Committee and the Board of Directors. As a complement to the overall cybersecurity infrastructure, the bank utilizes a number of internal training methods, both formally through mandatory courses and informally through written communications and other updates. Internal policies and procedures have been implemented to require the reporting of potential phishing attacks or other security risks. The bank also uses third party services as part of its cybersecurity framework, and any such third parties are required to comply with the bank’s policies regarding information security and confidentiality. In addition, the bank retains third party groups to assess and supplement the bank’s cybersecurity needs. These cyber-attacks have not, to date, resulted in any material disruption to the bank’s operations or harm to its customers and have not had a material adverse effect on the bank’s results of operations; however, there can be no assurance that a sophisticated cyber-attack can be detected or thwarted. Transaction Risk Transaction risk is the risk to earnings or capital arising from problems in service, activity or product delivery. This risk is significant within any bank and is interconnected with other risk categories in most activities throughout the Company. Transaction risk is a function of internal controls, information systems, associate integrity, and operating processes. It arises daily throughout the Company as transactions are processed. It pervades all divisions, departments and centers and is inherent 76 in all products and services we offer. In general, transaction risk is defined as high, medium or low by the Company. The audit plan ensures that high risk areas are reviewed annually. We utilize internal auditors and independent audit firms to test key controls of operational processes and to audit information systems, compliance management programs, loan programs and trust services. The key to managing transaction risk is in the design, documentation and implementation of well-defined procedures and controls. Any system of controls, however well designed and operated, is based in part on certain assumptions and can provide only reasonable, but not absolute, assurances of the effectiveness of these systems and controls, and that the objectives of these controls have been met. Compliance Risk Compliance risk is the risk to earnings or capital arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, or ethical standards. Compliance risk also arises in situations where the laws or rules governing certain products or activities of the bank’s customers may be ambiguous or untested. Compliance risk exposes us to fines, civil money penalties, payment of damages, and the voiding of contracts. Compliance risk can also lead to a diminished reputation, reduced business value, limited business opportunities, lessened expansion potential, and lack of contract enforceability. The Company utilizes independent external firms to conduct compliance audits as a means of identifying weaknesses in the compliance program. There is no single or primary source of compliance risk. It is inherent in every activity. Frequently, it blends into operational risk and transaction risk. A portion of this risk is sometimes referred to as legal risk. This is not limited solely to risk from failure to comply with consumer protection laws; it encompasses all laws, as well as prudent ethical standards and contractual obligations. It also includes the exposure to litigation from all aspects of banking, traditional and non-traditional. Our risk management policies and codes of ethical conduct are cornerstones for controlling compliance risk. An integral part of controlling this risk is the proper training and development of employees. The Director of Compliance is responsible for developing and executing a comprehensive compliance training program. The Director of Compliance, in consultation with our internal and external legal counsel, seeks to provide our employees with adequate training commensurate to their job functions to ensure compliance with banking laws and regulations. Our risk management policies and programs includes a risk-based audit program aimed at identifying internal control deficiencies and weaknesses. We have in- depth audits performed by an independent audit firm under the direction of the Director of Internal Audit and supplemented by independent external firms, and periodic monitoring performed by our risk management personnel. Annually, an Audit Plan for the Company is developed and presented for approval to the Audit Committee. Our risk management team conducts periodic monitoring of our compliance efforts with a special focus on those areas that expose us to compliance risk. The purpose of the periodic monitoring is to verify whether our employees are adhering to established policies and procedures. Any material exceptions identified are brought forward to the appropriate department head, the Audit Committee and the Board Compliance Committee. We recognize that customer complaints can often identify weaknesses in our compliance program which could expose us to risk. Therefore, we attempt to ensure that all complaints are given prompt attention. The Director of Compliance reviews formal complaints to determine if a significant compliance risk exists and communicates those findings to our Board Compliance Committee. Strategic Risk Strategic risk is the risk to earnings or capital arising from adverse decisions or improper implementation of strategic decisions. This risk is a function of the compatibility between an organization’s goals, the resources deployed against those goals and the quality of implementation. Strategic risks are identified as part of the strategic planning process. Offsite strategic planning sessions, with members of the Board of Directors and Executive Committee, are held annually. The strategic review consists of an economic assessment, competitive analysis, industry outlook and legislative and regulatory review. A primary measurement of strategic risk is peer group analysis. Key performance ratios are compared to peer groups consisting 77 of U.S. banks of comparable size and complexity and banks in the Hawaii market to identify any sign of weakness and potential opportunities. Another measure is the comparison of the actual results of previous strategic initiatives against the expected results established prior to implementation of each strategy. Asset/Liability Management and Interest Rate Risk Our earnings and capital are sensitive to risk of interest rate fluctuations. Interest rate risk arises when rate-sensitive assets and rate-sensitive liabilities mature or reprice during different periods or in differing amounts. In the normal course of business, we are subjected to interest rate risk through the activities of making loans and taking deposits, as well as from our investment securities portfolio and other interest-bearing funding sources. Asset/liability management attempts to coordinate our rate-sensitive assets and rate-sensitive liabilities to meet our financial objectives. Our Asset/Liability Management Policy seeks to maximize the risk-adjusted return to shareholders while maintaining consistently acceptable levels of liquidity, interest rate risk and capitalization. Our Asset/Liability Management Committee, or ALCO, monitors interest rate risk through the use of interest rate sensitivity gap, net interest income and market value of portfolio equity simulation and rate shock analyses. This process is designed to measure the impact of future changes in interest rates on net interest income and market value of portfolio equity. Adverse interest rate risk exposures are managed through the shortening or lengthening of the duration of assets and liabilities. Interest rate risk can be analyzed by monitoring an institution's interest rate sensitivity gap and changes in the gap over time. An asset or liability is said to be interest rate sensitive within a specific time period if it will mature or reprice within that time period. The interest rate sensitivity gap is defined as the difference between the amount of interest-earning assets and the amount of interest-bearing liabilities maturing or repricing within a specified time period. A gap is considered positive when the amount of interest rate sensitive assets exceeds the amount of interest rate sensitive liabilities. A gap is considered negative when the amount of interest rate sensitive liabilities exceeds the amount of interest rate sensitive assets. During a period of rising interest rates, the earnings of an institution with a positive gap theoretically may be positively affected due to its interest-earning assets repricing to a greater extent than its interest-bearing liabilities. An adverse impact would be expected for an institution with a negative gap. 78 The following table sets forth information regarding our interest rate sensitivity gap at December 31, 2020. The assumptions used in determining interest rate sensitivity of various asset and liability products had a significant impact on the resulting table. For purposes of this presentation, assets and liabilities are classified by the earliest repricing date or maturity. All interest-bearing demand and savings balances are included in the three-months-or-less category, even though repricing of these accounts is not contractually required and may not actually occur during that period. Since all interest rates and yields do not adjust at the same velocity or magnitude, and since volatility is subject to change, the interest rate sensitivity gap is only a general indicator of interest rate risk. (Dollars in thousands) Assets Interest-bearing deposits in other financial institutions Investment securities Loans held for sale Loans FHLB stock Other assets Total assets Liabilities and Equity Noninterest-bearing deposits Interest-bearing deposits FHLB advances and other short-term borrowings Long-term debt Lease liability Other liabilities Equity Total liabilities and equity Interest rate sensitivity gap Cumulative interest rate sensitivity gap $ $ $ $ $ $ Table 20. Rate Sensitivity of Assets, Liabilities and Equity Three Months or Less Over Three Through Six Months Over Six Through Twelve Months Over One Through Three Years Over Three Years Non-Rate Sensitive Total 6,521 $ 82,150 16,687 1,173,812 8,237 — 1,287,407 $ 1,790,269 $ 3,443,765 22,000 51,547 — — — 5,307,581 $ — $ 17,909 — 423,336 — — 441,245 $ — $ 283,910 — — — — — 283,910 $ — $ 37,077 — 759,117 — — 796,194 $ — $ 185,208 — — — — — 185,208 $ — $ — $ 135,741 — 1,552,274 — — 909,732 — 1,063,465 — — 1,688,015 $ 1,973,197 $ — $ 1,351 — (7,891) — 415,065 408,525 $ 6,521 1,183,960 16,687 4,964,113 8,237 415,065 6,594,583 — $ 73,341 — — — — — 73,341 $ — $ 19,625 — 53,838 — — — 73,463 $ — $ — — — 47,191 77,156 546,733 671,080 $ 1,790,269 4,005,849 22,000 105,385 47,191 77,156 546,733 6,594,583 (4,020,174) $ 157,335 $ 610,986 $ 1,614,674 $ 1,899,734 $ (262,555) $ (4,020,174) $ (3,862,839) $ (3,251,853) $ (1,637,179) $ 262,555 $ — $ — — ALCO also utilizes a detailed and dynamic simulation model to measure and manage interest rate risk exposures. The monthly simulation process is designed to measure the impact of future changes in interest rates on net interest income and market value of portfolio equity and to allow ALCO to model alternative balance sheet strategies. The following reflects our net interest income sensitivity analysis as of December 31, 2020, over a one-year horizon, assuming no balance sheet growth and given both a 100 bp upward and 100 bp downward parallel shift in interest rates. Rate Change +100bp -100bp Estimated Net Interest Income Sensitivity 3.76 (3.91) % % 79 The table below presents information on financial instruments held that are sensitive to changes in interest rates. For purposes of this presentation, expected maturities of interest-sensitive assets and liabilities are contractual maturities. Interest-bearing demand and savings deposits, which have indeterminate maturities, are included in the earliest maturity category. The resulting table is based on numerous assumptions including prepayment rates on mortgage-related assets and forecasted market interest rates. This differs from the assumptions used in Table 10 - Maturity Distribution and Sensitivities of Loans to Changes in Interest Rates. See Note 25 - Fair Value of Financial Assets and Financial Liabilities to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data" for a discussion of the calculation of fair values. Maturities and fair values of interest-sensitive assets and liabilities may vary from expectation if actual experience differs from the assumptions used. Table 21. Interest Rate Sensitivity Expected Maturity Within (Dollars in thousands) Interest-sensitive assets Interest-bearing deposits in other financial institutions Weighted average yields Fixed-rate investment securities Weighted average yields Variable-rate investment securities Weighted average yields Equity investment securities Weighted average yields Fixed-rate loans Weighted average yields Variable-rate loans Weighted average yields Total - December 31, 2020 Total - December 31, 2019 Interest-sensitive liabilities Interest-bearing demand and savings deposits Weighted average rates paid Time deposits Weighted average rates paid FHLB advances and other short-term borrowings Weighted average rates paid Long-term debt Weighted average rates paid Total - December 31, 2020 Total - December 31, 2019 One Year Two Years Three Years Four Years Five Years Thereafter Total Book Value Total Fair Value $ $ $ $ $ $ $ $ $ $ $ $ $ $ 6,521 0.09 % 103,048 2.10 % 2,983 1.39 % — 0.00 % 1,151,670 3.14 % 728,011 3.43 % 1,992,233 1,676,752 3,106,931 0.05 % 804,701 0.25 % 22,000 0.29 % — 0.00 % 3,933,632 3,764,776 $ $ $ $ $ $ $ $ $ $ $ $ $ $ — 0.00 % 104,023 2.44 % 2,715 1.39 % — 0.00 % 684,584 3.55 % 417,209 3.05 % 1,208,531 1,101,046 — 0.00 % 58,320 0.94 % — 0.00 % — 0.00 % 58,320 60,469 $ $ $ $ $ $ $ $ $ $ $ $ $ $ — 0.00 % 31,840 2.34 % 2,470 1.39 % — 0.00 % 424,350 3.84 % 282,750 2.91 % 741,410 858,780 — 0.00 % 15,952 0.85 % — 0.00 % — 0.00 % 15,952 21,690 $ $ $ $ $ $ $ $ $ $ $ $ $ $ — 0.00 % 20,048 2.44 % 3,343 1.49 % — 0.00 % 294,446 3.72 % 173,399 2.95 % 491,236 562,806 — 0.00 % 11,500 1.07 % — 0.00 % — 0.00 % 11,500 9,956 $ $ $ $ $ $ $ $ $ $ $ $ $ $ — 0.00 % 24,114 2.73 % 1,947 1.38 % — 0.00 % 212,738 3.64 % 109,429 3.12 % 348,228 421,101 — 0.00 % 8,111 0.49 % — 0.00 % — 0.00 % 8,111 12,239 $ $ $ $ $ $ $ $ $ $ $ $ $ $ — 0.00 % 866,391 1.92 % 19,687 1.38 % 1,351 0.00 % 355,575 3.60 % 154,530 2.98 % 1,397,534 987,945 — 0.00 % 334 0.35 % — 0.00 % 105,385 3.67 % 105,719 51,908 $ $ $ $ $ $ $ $ $ $ $ $ $ $ 6,521 0.09 % 1,149,464 2.02 % 33,145 1.39 % 1,351 0.00 % 3,123,363 3.47 % 1,865,328 3.17 % 6,179,172 5,608,430 3,106,931 0.05 % 898,918 0.31 % 22,000 0.29 % 105,385 3.67 % 4,133,234 3,921,038 $ $ $ $ $ $ $ $ $ $ $ $ $ $ 6,521 1,149,464 33,145 1,351 3,013,028 1,799,435 6,002,944 5,554,224 3,106,931 899,562 22,000 92,488 4,120,981 3,914,227 The preceding sensitivity analysis does not represent our forecast and should not be relied upon as being indicative of expected operating results. These estimates are based upon numerous assumptions including: the magnitude and timing of interest rate 80 changes, prepayments on loans and investment securities, deposit decay rates, pricing decisions on loans and deposits, reinvestment of asset and liability cash flows and others. Liquidity Our objective in managing liquidity is to maintain a balance between sources and uses of funds in order to economically meet the cash requirements of customers for loans and deposit withdrawals and participate in lending and investment opportunities as they arise. We monitor our liquidity position in relation to changes in loan and deposit balances on a daily basis to assure maximum utilization, maintenance of an adequate level of readily marketable assets and access to short-term funding sources. Our loan-to-deposit ratio at December 31, 2020 was 85.6% compared to 86.9% at December 31, 2019. Our liquidity may be negatively impacted by unforeseen demands on cash or if our deposit customers withdraw funds due to uncertainties surrounding our financial condition or prospects. The consolidated statements of cash flows identify the three major categories of sources and uses of cash as operating, investing and financing activities. As presented in the consolidated statements of cash flows, cash provided by operating activities has provided a significant source of funds during the past three years. Cash provided by operating activities totaled $76.8 million in 2020, $72.2 million in 2019, and $103.5 million in 2018. The primary source of cash provided by operating activities continues to be our net operating income, exclusive of non-cash items such as the Provision and asset impairments. Net cash used in investing activities amounted to $596.9 million, $129.0 million and $211.1 million in 2020, 2019 and 2018, respectively. Investment securities and lending activities generally comprise the largest components of investing activities, although the level of investment securities activities are impacted by the relationship of loan and deposit growth during the period. In 2020, 2019 and 2018, net loan originations accounted for $479.6 million, $237.5 million and $250.2 million, respectively, of cash used in investing activities. In addition, purchases of portfolio loans totaled $53.2 million, $140.1 million and $58.6 million in 2020, 2019 and 2018, respectively. Net purchases of investment securities totaled $49.7 million in 2020, compared to net proceeds received from sales and maturities of investment securities of $253.6 million and $111.2 million in 2019 and 2018, respectively. Net purchases of premises and equipment totaled $26.0 million, $7.2 million and $3.2 million in 2020, 2019 and 2018, respectively. Investing activities included proceeds from sales of loans originated for investment in 2020 totaled $10.7 million. We did not sell any loans originated for investment in 2019 and 2018. Proceeds from sales of foreclosed loans and other real estate of $0.2 million, $0.1 million, and $46 thousand in 2020, 2019 and 2018, respectively. Cash provided by financing activities totaled $521.2 million, $57.6 million, and $127.6 million in 2020, 2019 and 2018, respectively. Deposit activities, borrowings and capital transactions represent the major components of financing activities. In 2020 and 2019, deposits increased by $676.1 million and $173.5 million, respectively, compared to a net decrease in deposits of $9.9 million in 2018. Net cash outflows of FHLB advances and short-term borrowings totaled $128.0 million in 2020 and $47.0 million in 2019, compared to net cash inflows from FHLB advances and short-term borrowings of $165.0 million in 2018. Repayments of long-term debt totaled $115.9 million, $20.6 million and $20.6 million in 2020, 2019 and 2018, respectively. Proceeds from long-term debt totaled $119.8 million and $50.0 million in 2020 and 2018, respectively. As with investment securities, the level of net borrowings is impacted by the levels of loan and deposit growth or contraction during the period. Capital transactions, primarily cash dividends and stock repurchases, totaled $30.7 million, $48.3 million and $57.0 million of cash used in 2020, 2019 and 2018, respectively. Core deposits have historically provided us with a sizable source of relatively stable and low cost funds but are subject to competitive pressure in our market. In addition to core deposit funding, we also have access to a variety of other short-term and long-term funding sources, which include proceeds from maturities of our investment securities, as well as secondary funding sources such as the FHLB, secured repurchase agreements and the Federal Reserve discount window, available to meet our liquidity needs. While we historically have had access to these other funding sources, continued access to these sources may not be guaranteed and can be restricted in the future as a result of market conditions or the Company's and bank's financial position. The bank is a member of and maintained a $1.81 billion line of credit with the FHLB as of December 31, 2020, of which $1.52 billion remained available as of December 31, 2020. Short-term advances under this arrangement totaled $22.0 million and $150.0 million at December 31, 2020 and 2019, respectively. There were no long-term advances with the FHLB outstanding at December 31, 2020 as $25 million in long-term advances matured and $25 million in long-term advances were prepaid during 2020. Long-term advances with the FHLB as of December 31, 2019 totaled $50.0 million. FHLB advances outstanding at December 31, 2019 were secured by certain real estate loans with a carrying value of $2.48 billion in accordance with the collateral provisions of the Advances Pledge and Security Agreement with the FHLB. The FHLB provides standby letters of credit on behalf of the bank to secure certain public deposits. If the FHLB is required to make a payment on a standby letter of credit, the payment amount is converted to an advance at the FHLB. The standby letters 81 of credit issued on our behalf by the FHLB totaled $268.0 million and $78.9 million at December 31, 2020 and 2019, respectively. The bank also maintained a line of credit with the Federal Reserve discount window of $64.5 million and $65.3 million as of December 31, 2020 and 2019, respectively. There were no advances outstanding under this arrangement at December 31, 2020 and 2019. Advances under this arrangement would have been secured by certain commercial and commercial real estate loans with a carrying value totaling $136.9 million. The Federal Reserve does not have the right to sell or repledge these loans. See Note 11 - Short-Term Borrowings and Note 12 - Long-Term Debt to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data" for additional information regarding our borrowings. Our ability to maintain adequate levels of liquidity is dependent on our ability to continue to maintain our strong risk profile and capital base. Our liquidity may also be negatively impacted by weakness in the financial markets and industry-wide reductions in liquidity. Holding Company Liquidity For the holding company on a stand-alone basis, in 2020, net cash provided by operating activities amounted to $24.1 million. The primary source of funds in operating activities included dividends received from the bank of $24.0 million. Net cash provided by financing activities amounted to $23.2 million. During the fourth quarter of 2020, the Company completed a $55 million private placement of ten-year fixed-to-floating rate subordinated notes, which was partially offset by $1.2 million in debt issuance costs, cash dividends of $25.9 million paid to our common shareholders and repurchases of common stock totaling $4.7 million. Cash used in investing activities included a $46.8 million contribution to the bank from the proceeds received from the private placement. In 2019, net cash provided by operating activities amounted to $62.2 million. The primary source of funds in operating activities included dividends received from the bank of $63.0 million. Net cash used in financing activities amounted to $69.0 million. The primary use of funds in financing activities included the repurchases of common stock totaling $22.8 million and cash dividends of $25.7 million paid to our common shareholders. In addition, junior subordinated debentures issued by Trust II totaling $20.6 million were repaid in 2019. In 2018, net cash provided by operating activities amounted to $79.8 million. The primary source of funds in operating activities included dividends received from the bank of $82.0 million. Net cash used in financing activities amounted to $77.6 million. The primary use of funds in financing activities included the repurchases of common stock totaling $32.8 million and cash dividends of $24.1 million paid to our common shareholders. In addition, junior subordinated debentures issued by Trust III totaling $20.6 million were repaid in 2018. Off-Balance Sheet Arrangements In the normal course of business, we enter into off-balance sheet arrangements to meet the financing needs of our banking customers. These financial instruments include commitments to extend credit, standby letters of credit and financial guarantees written, forward foreign exchange contracts, forward interest rate contracts, interest rate swaps and options, and risk participation agreements. These instruments and the related off-balance sheet exposures are discussed in detail in Note 24 - Financial Instruments With Off-Balance Sheet Risk to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." In the unlikely event that we must satisfy a significant amount of outstanding commitments to extend credit, liquidity will be adversely impacted, as will credit risk. The remaining components of off-balance sheet arrangements, primarily interest rate options and forward interest rate contracts related to our mortgage banking activities, are not expected to have a material impact on our consolidated financial position or results of operations. 82 ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK Quantitative and qualitative disclosures about market risk is set forth under "Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations—Asset/Liability Management and Interest Rate Risk" and in Note 25 - Fair Value of Financial Assets and Financial Liabilities to the Consolidated Financial Statements under "Part II, Item 8. Financial Statements and Supplementary Data." 83 ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM Shareholders and the Board of Directors of Central Pacific Financial Corp. Honolulu, Hawaii Opinions on the Financial Statements and Internal Control over Financial Reporting We have audited the accompanying consolidated balance sheets of Central Pacific Financial Corp. and subsidiaries (the "Company") as of December 31, 2020 and 2019, the related consolidated statements of income, comprehensive income, changes in equity, and cash flows for each of the years in the three-year period ended December 31, 2020, and the related notes (collectively referred to as the "financial statements"). We also have audited the Company’s internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control – Integrated Framework: (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 2020 and 2019, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2020 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control – Integrated Framework: (2013) issued by COSO. Change in Accounting Principle As discussed in Note 1 to the financial statements, the Company has changed its method of accounting for credit losses effective January 1, 2020 due to the adoption of Financial Accounting Standard Board (FASB) Accounting Standards Codification No. 326, Financial Instruments – Credit Losses (ASC 326). The Company adopted the new credit loss standard using the modified retrospective method provided in Accounting Standards Update No. 2016-13 such that prior period amounts are not adjusted and continue to be reported in accordance with previously applicable generally accepted accounting principles. The adoption of the new credit loss standard and its subsequent application is also communicated as a critical audit matter below. Basis for Opinions The Company’s management is responsible for these financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s financial statements and an opinion on the Company’s internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) ("PCAOB") and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. 84 Definition and Limitations of Internal Control Over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Critical Audit Matter The critical audit matter communicated below is a matter arising from the current period audit of the financial statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of the critical audit matter does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates. Allowance for Credit Losses on Loans –Reasonable and Supportable Forecasts - Refer to Notes 1 and 5 to the financial statements (also see change in accounting principle explanatory paragraph above) The Company adopted ASC 326, Financial Instruments – Credit Losses, on January 1, 2020, using the modified retrospective method. The allowance for credit losses is an accounting estimate of expected credit losses over the estimated life of financial asset (or a group of financial assets), including the Company’s loan portfolio, measured at amortized cost, to be presented at the net amount expected to be collected. The Company disclosed the impact of the adoption of this standard on January 1, 2020, with an increase in the allowance for credit losses on loans of $3,566,000. The provision for credit losses on loans for the year ended December 31, 2020 was $38,930,000 and the allowance for credit losses on loans as of December 31, 2020 was $83,269,000. The allowance for credit losses on loans under the current expected credit loss methodology required by ASC 326 is based on relevant available information about the collectability of cash flows, from internal and external sources, including historical information relating to past events, current conditions, and reasonable and supportable forecasts of future economic conditions. Historical credit loss experience provides the basis for the Company’s expected credit loss estimate. The economic forecast used in the current expected credit loss methodology includes both National and Hawaii specific economic indicators. The Company performed a loss driver analysis to determine relevant economic indicators with a strong correlation to the historical loss experience used as the basis for the expected credit loss estimate. Significant management judgments are required in the development and application of reasonable and supportable forecasts. We identified reasonable and supportable forecasts used in the implementation and subsequent application of ASC 326 as a critical audit matter because of the significant auditor judgment and audit effort to evaluate the subject judgments made by management, including the need to involve more experienced audit personnel and valuation specialists. The primary procedures we performed to address this critical audit matter included: • Testing the effectiveness of controls over the development and application of reasonable and supportable forecasts, including controls addressing: ◦ ◦ ◦ The conceptual design of the reasonable and supportable forecast methodology, Significant judgments and assumptions in the reasonable and supportable forecasts methodology, including the selection and application of economic variables, The accuracy of the reasonable and supportable forecasts calculation, including the completeness, accuracy and relevance of the underlying data. • Substantively testing management’s process for the development and application of reasonable and supportable forecasts, including: 85 ◦ ◦ ◦ Evaluation of the conceptual design of the reasonable and supportable forecast methodology, Evaluation of significant judgments and assumptions in the reasonable and supportable forecasts methodology, including the selection and application of economic variables, Testing the accuracy of the reasonable and supportable forecasts calculation, including the completeness, accuracy and relevance of the underlying data. /s/ Crowe LLP We have served as the Company's auditor since 2018. Sacramento, California February 23, 2021 86 CENTRAL PACIFIC FINANCIAL CORP. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS Assets Cash and due from financial institutions Interest-bearing deposits in other financial institutions Investment securities: Available-for-sale debt securities, at fair value Equity securities, at fair value Total investment securities Loans held for sale Loans Allowance for credit losses Loans, net of allowance for credit losses Premises and equipment, net Accrued interest receivable Investment in unconsolidated subsidiaries Other real estate owned, net Mortgage servicing rights, net Bank-owned life insurance Federal Home Loan Bank ("FHLB") stock Right-of-use lease asset Other assets Total assets Liabilities and Equity Deposits: Noninterest-bearing demand Interest-bearing demand Savings and money market Time Total deposits FHLB advances and other short-term borrowings Long-term debt Lease liability Other liabilities Total liabilities Contingent liabilities and other commitments (see Note 23) Equity: Preferred stock, no par value, authorized 1,000,000 shares; issued and outstanding none at: December 31, 2020, and December 31, 2019 Common stock, no par value, authorized 185,000,000 shares; issued and outstanding: 28,183,340 at December 31, 2020 and 28,289,257 at December 31, 2019 Additional paid-in capital Accumulated deficit Accumulated other comprehensive income Total shareholders' equity Non-controlling interest Total equity Total liabilities and equity See accompanying notes to consolidated financial statements. 87 December 31, 2020 2019 (Dollars in thousands) $ $ 97,546 6,521 78,418 24,554 1,182,609 1,351 1,183,960 16,687 4,964,113 (83,269) 4,880,844 65,278 20,224 29,968 — 11,865 163,161 8,237 45,857 64,435 6,594,583 1,790,269 1,174,888 1,932,043 898,918 5,796,118 22,000 105,385 47,191 77,156 6,047,850 $ $ 1,126,983 1,127 1,128,110 9,083 4,449,540 (47,971) 4,401,569 46,343 16,500 17,115 164 14,718 159,656 14,983 52,348 49,111 6,012,672 1,450,532 1,043,010 1,600,028 1,026,453 5,120,023 150,000 101,547 52,632 59,950 5,484,152 — — 442,635 94,842 (10,920) 20,128 546,685 48 546,733 6,594,583 $ 447,602 91,611 (19,102) 8,409 528,520 — 528,520 6,012,672 $ $ $ CENTRAL PACIFIC FINANCIAL CORP. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF INCOME 2020 Year Ended December 31, 2019 (Dollars in thousands, except per share data) 2018 Interest income: Interest and fees on loans Interest and dividends on investment securities: Taxable investment securities Tax-exempt investment securities Dividend income on investment securities Interest on deposits in other financial institutions Dividend income on FHLB stock Total interest income Interest expense: Interest on deposits: Demand Savings and money market Time Interest on short-term borrowings Interest on long-term debt Total interest expense Net interest income Provision (credit) for credit losses Net interest income after provision for credit losses Other operating income: Mortgage banking income Service charges on deposit accounts Other service charges and fees Income from fiduciary activities Income from bank-owned life insurance Net loss on sales of foreclosed assets Equity in earnings of unconsolidated subsidiaries Net gains (losses) on sales of investment securities Other Total other operating income Other operating expense: Salaries and employee benefits Net occupancy Legal and professional services Computer software expense Amortization of core deposit premium Communication expense Equipment Advertising expense Foreclosed asset expense Other Total other operating expense Income before income taxes Income tax expense Net income Per common share data: Basic earnings per share Diluted earnings per share Cash dividends declared $ 186,129 $ 182,657 $ 159,456 23,302 2,392 69 46 480 212,418 510 2,416 7,489 718 3,602 14,735 197,683 39,117 158,566 13,682 6,234 14,867 4,829 3,803 (15) 415 (201) 1,584 45,198 85,101 15,162 9,035 12,717 — 3,225 4,531 3,791 71 21,098 154,731 49,033 11,760 37,273 1.33 1.32 0.92 $ $ 29,454 3,044 63 201 964 216,383 800 5,100 18,044 4,285 4,080 32,309 184,074 6,317 177,757 6,685 8,406 15,113 4,395 3,105 (145) 257 36 3,949 41,801 82,290 14,299 7,354 10,812 — 3,551 4,353 2,661 251 16,060 141,631 77,927 19,605 58,322 2.05 2.03 0.90 $ $ 34,501 3,696 61 365 215 198,294 734 2,000 16,770 1,236 4,556 25,296 172,998 (1,124) 174,122 8,062 8,406 14,028 4,245 2,117 — 233 (279) 1,992 38,804 75,352 13,763 7,330 9,841 2,006 3,410 4,239 2,675 574 15,492 134,682 78,244 18,758 59,486 2.02 2.01 0.82 $ $ See accompanying notes to consolidated financial statements. 88 CENTRAL PACIFIC FINANCIAL CORP. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME Net income Other comprehensive income (loss), net of tax: Net change in unrealized gain (loss) on investment securities Defined benefit plans Total other comprehensive income (loss), net of tax Comprehensive income 2020 Year Ended December 31, 2019 (Dollars in thousands) 2018 37,273 $ 58,322 $ 59,486 11,826 (107) 11,719 27,568 34 27,602 (14,122) 1,043 (13,079) 48,992 $ 85,924 $ 46,407 $ $ See accompanying notes to consolidated financial statements. 89 CENTRAL PACIFIC FINANCIAL CORP. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY Common Shares Outstanding Preferred Stock Common Stock Additional Paid-In Capital Accumulated Deficit Accumulated Other Comprehensive Income (Loss) Non-Controlling Interest Total Balance at December 31, 2017 Impact of the adoption of new accounting standards (1) Adjusted balance at January 1, 2018 Impact of the adoption of new accounting standards (2) Net income Other comprehensive loss Cash dividends declared ($0.82 per share) 16,950 net shares of common stock sold by directors' deferred compensation plan 1,155,157 shares of common stock repurchased and other related costs Share-based compensation expense Non-controlling interest Balance at December 31, 2018 Impact of the adoption of new accounting standards (3) Adjusted balance at January 1, 2019 Net income Other comprehensive income Cash dividends declared ($0.90 per share) 14,600 net shares of common stock sold by directors' deferred compensation plan 797,003 shares of common stock repurchased and other related costs Share-based compensation expense Balance at December 31, 2019 Impact of the adoption of new accounting standards (4) Adjusted balance at January 1, 2020 Net income Other comprehensive income Cash dividends declared ($0.92 per share) 13,000 net shares of common stock sold by directors' deferred compensation plan 206,802 shares of common stock repurchased and other related costs Share-based compensation expense Non-controlling interest $ $ $ 30,024,222 — 30,024,222 — — — — — (1,155,157) 98,650 — 28,967,715 — 28,967,715 — — — — (797,003) 118,545 28,289,257 — 28,289,257 — — — — (206,802) 100,885 — Balance at December 31, 2020 28,183,340 $ — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — (1) Represents the impact of the adoption of Accounting Standards Update ("ASU") ASU 2016-01. (2) Represents the impact of the adoption of ASU 2018-02. (3) Represents the impact of the adoption of ASU 2017-12. (4) Represents the impact of the adoption of ASU 2016-13. $ $ $ 503,988 — 503,988 — — — — (504) (32,824) — — 470,660 — 470,660 — — — (416) (22,793) 151 447,602 — 447,602 — — — (218) (4,749) — — (Dollars in thousands, except per share data) $ $ $ 86,098 — (89,036) 139 $ $ 86,098 — — — — — — 2,778 — 88,876 — 88,876 — — — — — 2,735 91,611 — 91,611 — — — — — 3,231 — $ $ $ $ $ (88,897) 1,836 59,486 — (24,143) — — — — (51,718) — (51,718) 58,322 — (25,706) — — — (19,102) (3,156) (22,258) 37,273 — (25,935) — — — — $ $ $ (1,039) (139) (1,178) (1,836) — (13,079) — — — — — (16,093) (3,100) (19,193) — 27,602 — — — — 8,409 — 8,409 — 11,719 — — — — — $ 442,635 $ 94,842 $ (10,920) $ 20,128 $ 24 — 24 — — — — — — — (24) — — — — — — — — — — — — — — — — — — 48 48 $ $ $ 500,035 — 500,035 — 59,486 (13,079) (24,143) (504) (32,824) 2,778 (24) 491,725 (3,100) 488,625 58,322 27,602 (25,706) (416) (22,793) 2,886 528,520 (3,156) 525,364 37,273 11,719 (25,935) (218) (4,749) 3,231 48 $ 546,733 See accompanying notes to consolidated financial statements. 90 CENTRAL PACIFIC FINANCIAL CORP. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS Cash flows from operating activities: Net income Adjustments to reconcile net income to net cash provided by operating activities: Provision (credit) for credit losses Depreciation and amortization of premises and equipment Loss on sale of premises and equipment Non-cash lease expense Cash flows from operating leases Amortization of mortgage servicing rights and core deposit premium Write down of other real estate, net of loss (gain) on sale Net amortization and accretion of premium/discounts on investment securities Share-based compensation expense Net loss (gain) on sales of investment securities Net gain on sales of residential mortgage loans Proceeds from sales of loans held for sale Origination of loans held for sale Equity in earnings of unconsolidated subsidiaries Distributions from unconsolidated subsidiaries Net increase in cash surrender value of bank-owned life insurance Deferred income tax expense (benefit) Net tax benefits (expense) from share-based compensation Net change in other assets and liabilities Net cash provided by operating activities Cash flows from investing activities: Proceeds from maturities of and calls on available-for-sale investment securities Proceeds from sales of available-for-sale investment securities Purchases of available-for-sale investment securities Redemption of MasterCard Class B common stock Proceeds from maturities of and calls on held-to-maturity investment securities Loan (originations) and payments, net Purchases of loan portfolios Proceeds from sales of loans originated for investment Proceeds from sales of foreclosed loans and other real estate Proceeds from bank-owned life insurance death benefits Purchases of premises and equipment Distributions from unconsolidated subsidiaries Contributions to unconsolidated subsidiaries Proceeds from redemption (purchases) of FHLB stock Net cash used in investing activities Cash flows from financing activities: Net increase (decrease) in deposits Proceeds from long-term debt Repayments of long-term debt Net (decrease) increase in FHLB advances and other short-term borrowings Cash dividends paid on common stock Repurchases of common stock Net proceeds from issuance of common stock and stock option exercises Net cash provided by financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year Supplemental disclosure of cash flow information: Cash paid during the year for: Interest Income taxes Supplemental non-cash disclosures: Net change in common stock held by directors' deferred compensation plan Net reclassification of loans to foreclosed loans and other real estate 2020 Year Ended December 31, 2019 (Dollars in thousands) 2018 $ 37,273 $ 58,322 $ 59,486 39,117 6,223 839 1,051 (6,371) 6,167 79 9,905 3,231 201 (16,043) 418,381 (409,942) (415) 330 (5,845) (13,087) (258) 5,956 76,792 351,180 180,103 (581,008) — — (479,619) (53,158) 10,691 213 2,340 (25,997) — (8,437) 6,746 (596,946) 676,095 119,782 (115,944) (128,000) (25,935) (4,749) — 521,249 1,095 102,972 104,067 17,296 20,044 218 128 $ $ $ 6,317 6,139 — 284 (6,230) 2,460 252 9,271 2,735 (36) (4,128) 207,686 (205,994) (257) 246 (3,259) (3,965) 253 2,096 72,192 252,079 53,935 (55,011) 2,555 — (237,493) (140,085) — 140 1,043 (7,197) 622 (1,222) 1,662 (128,972) 173,533 — (20,619) (47,000) (25,706) (22,793) 151 57,566 786 102,186 102,972 33,072 24,101 416 142 $ $ $ (1,124) 6,288 — — — 3,865 431 10,907 2,778 279 (4,085) 240,137 (226,363) (233) 685 (2,248) 7,874 144 4,665 103,486 143,876 10,014 (85,366) — 42,722 (250,188) (58,564) — 46 1,101 (3,225) 622 (3,297) (8,884) (211,143) (9,864) 50,000 (20,619) 165,000 (24,143) (32,824) — 127,550 19,893 82,293 102,186 23,943 23 504 40 $ $ $ Net transfer of portfolio loans to loans held for sale Net transfer of investment securities from held-to-maturity to available-for-sale Right-of-use lease assets obtained in exchange for lease liabilities 6,565 — — — (149,042) 56,779 — — — See accompanying notes to consolidated financial statements. 91 CENTRAL PACIFIC FINANCIAL CORP. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Years Ended December 31, 2020, 2019, and 2018 1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Description of Business Central Pacific Financial Corp. is a bank holding company. Our principal operating subsidiary, Central Pacific Bank, is a full-service commercial bank with 31 branches and 69 ATMs located throughout the state of Hawaii. The bank engages in a broad range of lending activities including originating commercial loans, commercial and residential mortgage loans, home equity loans and consumer loans. The bank also offers a variety of deposit products and services. These include personal and business checking and savings accounts, money market accounts and time certificates of deposit. Other products and services include debit cards, internet banking, mobile banking, cash management services, full-service ATMs, safe deposit boxes, international banking services, night depository facilities, foreign exchange and wire transfers. Wealth management products and services include non-deposit investment products, annuities, insurance, investment management, asset custody and general consultation and planning services. When we refer to "the Company," "we," "us" or "our," we mean Central Pacific Financial Corp. and Subsidiaries (consolidated). When we refer to "Central Pacific Financial Corp." or to the holding company, we are referring to the parent company on a standalone basis. When we refer to "our bank" or "the bank," we mean "Central Pacific Bank." The banking business depends on rate differentials, the difference between the interest rates paid on deposits and other borrowings and the interest rates received on loans extended to customers and investment securities held in our portfolio. These rates are highly sensitive to many factors that are beyond our control. Accordingly, the earnings and growth of the Company are subject to the influence of domestic and foreign economic conditions, including inflation, recession and unemployment. Change in Operating Segments and Reclassifications In the first quarter of 2020, the Company reassessed the alignment of its reportable segments and combined its three reportable segments (Banking Operations, Treasury and All Others segments) into a single operating segment. We believe this change better reflects how the Company's Executive Committee, or its chief operating decision maker ("CODM"), manages, allocates resources and assesses performance of the activities of the Company. The Company also believes that this change is better aligned with how the Company's CODM manages its business. Segment results for 2019 have been reclassified to reflect the realignment of the Company’s reportable segments and be comparable to the segment results for 2020. This change in reportable segments did not have an impact on the Company's previously reported historical consolidated financial statements. Reclassifications Certain amounts reported in prior years in the financial statements have been reclassified to conform to the current year’s presentation. These reclassifications did not impact net income, the consolidated balance sheets and the consolidated statements of cash flows. Principles of Consolidation The consolidated financial statements include the accounts of the Company and its majority-owned subsidiaries. All significant intercompany accounts and transactions have been eliminated in consolidation. In January 2020, we acquired a 50% ownership interest in a mortgage loan origination and brokerage company, Oahu HomeLoans, LLC. The bank concluded that the investment meets the consolidation requirements under Financial Accounting Standards Board ("FASB") Accounting Standards Codification ("ASC") 810, "Consolidation." The bank also concluded that the entity meets the definition of a variable interest entity and that we are the primary beneficiary of the variable interest entity. Accordingly, the investment has been consolidated into our financial statements. We have 50% ownership interests in three other mortgage loan origination and brokerage companies which are accounted for using the equity method and are included in investment in unconsolidated subsidiaries: Gentry HomeLoans, LLC, Haseko HomeLoans, LLC and Island Pacific HomeLoans, LLC. We also had a 50% ownership in Pacific Access Mortgage, LLC, which was terminated in 2017, and final payment of taxes and distributions to members was made in March 2018. 92 We have low income housing tax credit partnership investments that are accounted for under the proportional amortization method and are included in investment in unconsolidated subsidiaries. We also have non-controlling equity investments in affiliates that are accounted for under the cost method and are also included in investment in unconsolidated subsidiaries. Our investments in unconsolidated subsidiaries accounted for under the equity, proportional amortization and cost methods were $0.3 million, $28.1 million and $1.6 million, respectively, at December 31, 2020 and $0.2 million, $15.3 million and $1.6 million, respectively, at December 31, 2019. Our policy for determining impairment of these investments includes an evaluation of whether a loss in value of an investment is other than temporary. Evidence of a loss in value includes absence of an ability to recover the carrying amount of the investment or the inability of the investee to sustain an earnings capacity which would justify the carrying amount of the investment. We perform impairment tests whenever indicators of impairment are present. If the value of an investment declines and it is considered other than temporary, the investment is written down to its respective fair value in the period in which this determination is made. The Company sponsors the Central Pacific Bank Foundation, which is not consolidated in the Company's financial statements. Risks and Uncertainties COVID-19 Pandemic In December 2019, a novel strain of coronavirus (“COVID-19”) was reported to have surfaced in Wuhan, China, and has since spread across the globe. In March 2020, the World Health Organization declared COVID-19 a global pandemic and the United States declared a National Public Health Emergency. The COVID-19 pandemic has severely impacted the level of economic activity in the local, national and global economies and financial markets. The pandemic has resulted in temporary closures of many businesses and the institution of social distancing and sheltering in place requirements in many states and communities. The Company and its customers have been adversely affected by the COVID-19 pandemic. The full extent to which the COVID-19 pandemic negatively impacts the Company's business, results of operations, and financial condition, as well as its regulatory capital and liquidity ratios, is unknown at this time and will depend on future developments, including the scope and duration of the pandemic, effectiveness of vaccines, and actions taken by governmental authorities and other third parties in response to the pandemic. If the pandemic continues to be sustained, it may further adversely impact the Company and the State of Hawaii and impair the ability of the Company's customers to fulfill their contractual obligations to the Company. This could cause the Company to experience a material adverse effect on its business operations, asset valuations, financial condition, and results of operations. Material adverse effects may include all or a combination of losses in operations, higher provisions for credit losses and valuation impairments on the Company's investments, loans, mortgage servicing rights, deferred tax assets, or counter-party risk derivatives. Use of Estimates The preparation of the consolidated financial statements in conformity with generally accepted accounting principles in the United States ("GAAP") requires management to make estimates and assumptions that reflect the reported amounts of assets and liabilities and disclosures of contingent assets and contingent liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near term relate to the determination of the allowance and provision for credit losses, reserve for credit losses on off-balance sheet credit exposures, deferred income tax assets and income tax expense, valuation of investment securities, mortgage servicing rights and the related amortization thereon, pension liability and the fair value of certain financial instruments. Cash and Cash Equivalents Cash and cash equivalents include cash and due from financial institutions, interest-bearing deposits in other financial institutions, federal funds sold and all highly liquid investments with maturities of three months or less at the time of purchase. Net cash flows are reported for customer loan and deposit transactions, interest- bearing deposits in other financial institutions, and federal funds purchased and repurchase agreements. 93 Investment Securities Investments in debt securities are designated as trading, available-for-sale ("AFS"), or held-to-maturity ("HTM"). Investments in debt securities are designated as HTM only if we have the positive intent and ability to hold these securities to maturity. HTM securities are reported at amortized cost in the consolidated balance sheets. Trading securities are reported at fair value, with changes in fair value included in net income. Debt securities not classified as HTM or trading are classified as AFS and are reported at fair value, with net unrealized gains and losses, net of applicable taxes, excluded from net income and included in accumulated other comprehensive income (loss) ("AOCI"). Equity securities with readily determinable fair values are carried at fair value, with changes in fair value included in net income. Equity securities without readily determinable fair values are carried at cost, minus impairment, if any, plus or minus changes resulting from observable price changes in orderly transactions for the identical or a similar investment. The Company classifies its investment securities portfolio into the following major security types: mortgage-backed securities ("MBS"), other debt securities and equity securities. The Company’s MBS portfolio is comprised primarily of residential MBS issued by United States of America ("U.S.") government entities and agencies. These securities are either explicitly or implicitly guaranteed by an agency of the U.S. government, are highly rated by major rating agencies and have a long history of no credit losses. The remainder of the MBS portfolio are commercial MBS issued by U.S government entities and agencies (which there is no minimum credit rating), non-agency residential MBS (which shall meet a minimum credit rating of AAA) and non-agency commercial MBS (which shall meet a minimum credit rating of BBB and meet minimum internal credit guidelines). The Company’s other debt securities portfolio is comprised of obligations issued by U.S. government entities and agencies, obligations issued by states and political subdivisions (which shall meet a minimum credit rating of BBB), and corporate bonds (which shall meet a minimum credit rating of BBB-). Interest income on investment securities includes amortization of premiums and accretion of discounts. We amortize premiums to the earliest call date. We accrete discounts associated with investment securities using the effective interest method over the life of the respective security instrument. Gains and losses on the sale of investment securities are recorded on the trade date and determined using the specific identification method. A debt security is placed on nonaccrual status at the time any principal or interest payments become 90 days delinquent. Interest accrued but not received for a security placed on non-accrual status is reversed against current period interest income. There were no investment securities on nonaccrual status as of December 31, 2020 and the Company did not reverse any accrued interest against interest income during the year ended December 31, 2020. Allowance for Credit Losses (“ACL”) for AFS Debt Securities AFS debt securities in an unrealized loss position are evaluated for impairment at least quarterly. For AFS debt securities in an unrealized loss position, the Company first assesses whether or not it intends to sell, or it is more likely than not that it will be required to sell the security before recovery of its amortized cost basis. If either of the criteria regarding intent or requirement to sell is met, the investment security’s amortized cost basis is written down to fair value through net income. For AFS debt securities that do not meet the aforementioned criteria, the Company evaluates whether the decline in fair value has resulted from credit losses or other factors. In conducting this assessment for debt securities in an unrealized loss position, management evaluates the extent to which fair value is less than amortized cost, any changes to the rating of the security by a rating agency, and adverse conditions specifically related to the security, among other factors. If this assessment indicates that a credit loss exists, the present value of cash flows expected to be collected from the investment security are compared to the amortized cost basis of the security. If the present value of cash flows expected to be collected is less than the amortized cost basis, a credit loss exists and an ACL is recorded for the credit loss, limited by the amount that the fair value is less than the amortized cost basis. Any impairment that has not been recorded through an ACL is recognized in AOCI. Changes in the ACL are recorded as a provision (credit) for credit losses. Losses are charged against the ACL when management believes the uncollectibility of an AFS debt security is confirmed or when either of the criteria regarding intent or requirement to sell is met. As of December 31, 2020, the declines in market values of our AFS debt securities were primarily attributable to changes in interest rates and volatility in the financial markets. Because we have no intent to sell securities in an unrealized loss position and it is not more likely than not that we will be required to sell such securities before recovery of its amortized cost basis, we do not believe a credit loss exists and an ACL was not recorded. 94 The Company has made a policy election to exclude accrued interest receivable from the amortized cost basis of debt securities and report accrued interest receivable together with accrued interest on loans in the consolidated balance sheets. Accrued interest receivable on AFS debt securities totaled $3.9 million and $4.3 million as of December 31, 2020 and 2019, respectively. Accrued interest receivable on AFS debt securities is excluded from the estimate of credit losses. ACL for HTM Debt Securities Management measures expected credit losses on HTM debt securities on a collective basis by major security type. For pools of such securities with common risk characteristics, the historical lifetime probability of default and severity of loss in the event of default is derived or obtained from external sources. Expected credit losses for these securities are estimated using a loss rate methodology which considers historical credit loss information that is adjusted for current conditions and reasonable and supportable forecasts. Expected credit loss on each security in the HTM portfolio that do not share common risk characteristics with any of the pools of debt securities is individually measured based on net realizable value, or the difference between the discounted value of the expected future cash flows, based on the original effective interest rate, and the recorded amortized cost basis of the security. Accrued interest on HTM debt securities is reported in accrued interest receivable on the consolidated balance sheets and is excluded from the estimate of credit losses. The Company did not have any HTM debt securities as of December 31, 2020. Loans Held for Sale Loans held for sale consists of the following two types: (1) Hawaii residential mortgage loans that are originated with the intent to sell them in the secondary market and (2) non-residential mortgage loans in both Hawaii and the U.S. Mainland that were originated with the intent to be held in our portfolio but were subsequently transferred to the held for sale category. Hawaii residential mortgage loans classified as held for sale are carried at the lower of cost or fair value on an aggregate basis, while the non-residential Hawaii and U.S. Mainland loans are recorded at the lower of cost or fair value on an individual basis. Net fees and costs associated with originating and acquiring the Hawaii residential mortgage loans held for sale are deferred and included in the basis for determining the gain or loss on sales of loans held for sale. We report the fair values of the non-residential mortgage loans classified as held for sale net of applicable selling costs on our consolidated balance sheets. Loans originated with the intent to be held in our portfolio are subsequently transferred to held for sale when our intent to hold for the foreseeable future has changed. At the time of a loan's transfer to the held for sale account, the loan is recorded at the lower of cost or fair value. Any reduction in the loan's value is reflected as a write-down of the recorded investment resulting in a new cost basis, with a corresponding reduction in the allowance for credit losses. In subsequent periods, if the fair value of a loan classified as held for sale is less than its cost basis, a valuation adjustment is recognized in our consolidated statement of income in other operating expense and the carrying value of the loan is adjusted accordingly. The valuation adjustment may be recovered in the event that the fair value increases, which is also recognized in our consolidated statement of income in other operating expense. The fair value of loans classified as held for sale are generally based upon quoted prices for similar assets in active markets, acceptance of firm offer letters with agreed upon purchase prices, discounted cash flow models that take into account market observable assumptions, or independent appraisals of the underlying collateral securing the loans. Collateral values are determined based on appraisals received from qualified valuation professionals and are obtained periodically or when indicators that property values may be impaired are present. We sell residential mortgage loans under industry standard contractual provisions that include various representations and warranties, which typically cover ownership of the loan, compliance with loan criteria set forth in the applicable agreement, validity of the lien securing the loan, and other similar matters. We may be required to repurchase certain loans sold with identified defects, indemnify the investor, or reimburse the investor for any credit losses incurred. Our repurchase risk generally relates to early payment defaults and borrower fraud. We establish residential mortgage repurchase reserves to reflect this risk based on our estimate of losses after considering a combination of factors, including our estimate of future repurchase activity and our projection of estimated credit losses resulting from repurchased loans. 95 Loans Loans that management has the intent and ability to hold for the foreseeable future or until maturity or payoff are reported at amortized cost, net of the ACL. Amortized cost is the unpaid principal amount outstanding, net of unamortized purchase premiums and discounts, unamortized deferred loan origination fees and costs and cumulative principal charge-offs. Purchase premiums and discounts are generally amortized into interest income over the contractual terms of the underlying loans using the effective interest method. Loan origination fees, net of certain direct origination costs, are deferred and recognized in interest income over the life of the related loan as an adjustment to yield and are amortized using the interest method over the contractual term of the loan, adjusted for actual prepayments. Deferred loan fees and costs on loans paid in full are recognized as a component of interest income on loans. Interest income on loans is accrued at the contractual rate of interest on the unpaid principal balance. Accrued interest receivable on loans totaled $16.2 million and $12.0 million at December 31, 2020 and 2019, respectively, and is reported together with accrued interest on AFS debt securities on the consolidated balance sheets. Upon adoption of Accounting Standards Update ("ASU") 2016-13, “Financial Instruments – Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,” the Company made the accounting policy election to not measure an estimate of credit losses on accrued interest receivable as the Company writes off any uncollectible accrued interest receivable in a timely manner. The Company believes COVID-19 modified loans have distinct risk characteristics that cause them to be monitored and assessed for credit risk differently than their unmodified counterparts. Thus, in the third quarter of 2020, the Company elected to reserve on the accrued interest receivable for loans on active payment forbearance or deferral. As a result, during the third quarter of 2020, the Company recorded a reserve of $0.2 million against accrued interest receivable with the offset recorded to provision for credit losses. The reserve remained unchanged at December 31, 2020 and will be reassessed quarterly. Nonaccrual Loans The Company determines delinquency status by considering the number of days full payments required by the contractual terms of the loan are past due. Loans are generally placed on nonaccrual status when principal and/or interest payments are 90 days past due, or earlier should management determine that the borrowers will be unable to meet contractual principal and/or interest obligations, unless the loans are well-secured and in the process of collection. When a loan is placed on nonaccrual status, all interest previously accrued but not collected is reversed against current period interest income should management determine that the collectability of such accrued interest is doubtful. All subsequent receipts are applied to principal outstanding and no interest income is recognized unless the financial condition and payment record of the borrowers warrant such recognition and the loan is restored to accrual status. A nonaccrual loan may be restored to an accrual basis when principal and interest payments are current for a predetermined period, normally at least six months, and full payment of principal and interest is reasonably assured. Troubled Debt Restructuring (“TDR”) A loan is accounted for and reported as a TDR when two conditions are met: 1) the borrower is experiencing financial difficulty and 2) the Company grants a concession to the borrower experiencing financial difficulty that it would not otherwise consider for a borrower or transaction with similar credit risk characteristics. A restructuring that results in only an insignificant delay in payment is not considered a concession. A delay may be considered insignificant if the payments subject to the delay are insignificant relative to the unpaid principal or collateral value and the contractual amount due, or the delay in timing of the restructured payment period is insignificant relative to the frequency of payments, the debt’s original contractual maturity or original expected duration. TDRs that are performing and on accrual status as of the date of the modification remain on accrual status. TDRs that are nonperforming as of the date of modification generally remain as nonaccrual until the prospect of future payments in accordance with the modified loan agreement is reasonably assured, generally demonstrated when the borrower maintains compliance with the restructured terms for a predetermined period, normally at least six months. TDRs with temporary below-market concessions remain designated as a TDR regardless of the accrual or performance status until the loan is paid off. Expected credit losses are estimated on a collective (pool) basis when they share similar risk characteristics. If a TDR financial asset shares similar risk characteristics with other financial assets, it is evaluated with those other financial assets on a collective basis. If it does not share similar risk characteristics with other financial assets, it is evaluated individually. The Company’s ACL reflects all effects of a TDR when an individual asset is specifically identified as a reasonably expected TDR. The Company has determined that a TDR is reasonably expected no later than the point when the lender concludes that modification is the best course of action and it is at least reasonably possible that the troubled borrower will accept some form of concession from the lender to avoid a default. Reasonably expected TDRs and executed TDRs are evaluated to determine the required ACL using the same method as all other loans held for investment, except when the value of a concession cannot be measured using a method other than the discounted cash flow method. When the value of a concession is measured using the discounted cash 96 flow method, the ACL is determined by discounting the expected future cash flows at the original interest rate of the loan. Based on the underlying risk characteristics, TDRs performing in accordance with their modified contractual terms may be collectively evaluated. In April 2020, various regulatory agencies, including the Board of Governors of the Federal Reserve System and the Federal Deposit Insurance Corporation, (“the agencies”) issued a revised interagency statement encouraging financial institutions to work with customers affected by the COVID-19 pandemic and providing additional information regarding loan modifications. The revised interagency statement clarifies the interaction between the interagency statement issued on March 22, 2020 and the temporary relief provided by Section 4013 of the CARES Act. Section 4013 allows financial institutions to suspend the requirements to classify certain loan modifications as TDRs. The revised statement also provides supervisory interpretations on past due and nonaccrual regulatory reporting of loan modification programs and regulatory capital. Section 4013 and the interagency guidance are being applied by the Company to loan modifications made related to the COVID-19 pandemic as eligible and appropriate. The application of the guidance reduced the number of TDRs that were reported. In December 2020, the Consolidated Appropriations Act, 2021 was signed into law. Section 541 of this legislation, “Extension of Temporary Relief From Troubled Debt Restructurings and Insurer Clarification,” extends Section 4013 of the CARES Act to the earlier of January 1, 2022 or 60 days after the termination of the national emergency declared relating to COVID-19. Future TDRs are indeterminable and will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic and actions taken by governmental authorities and other third parties in response to the pandemic. ACL for Loans Under the current expected credit loss methodology, the ACL for loans is a valuation account that is deducted from the loans’ amortized cost basis to present the net amount expected to be collected on the loans. Our policy is to charge off a loan in the period in which the loan is deemed to be uncollectible and all interest previously accrued but not collected is reversed against current period interest income. We consider a loan to be uncollectible when it is probable that a loss has been incurred and the Company can make a reasonable estimate of the loss. In these instances, the likelihood of and/or timeframe for recovery of the amount due is uncertain, weak, or protracted. Subsequent receipts, if any, are credited first to the remaining principal, then to the ACL for loans as recoveries, and finally to unaccrued interest. The ACL for loans represents management's estimate of all expected credit losses over the expected life of our existing loan portfolio. Management estimates the ACL balance using relevant available information about the collectability of cash flows, from internal and external sources, including historical information relating to past events, current conditions, and reasonable and supportable forecasts of future economic conditions. When the Company is unable to forecast future economic events, management may revert to historical information. The Company's methodologies incorporate a reasonable and supportable forecast period of one year and revert to historical loss information on a straight-line basis over one year when its forecast is no longer deemed reasonable and supportable. The Company maintains an ACL at an appropriate level as of a given balance sheet date to absorb management’s best estimate of expected life of loan credit losses. Historical credit loss experience provides the basis for the Company’s expected credit loss estimate. Adjustments to historical loss information may be made for differences in current loan-specific risk characteristics such as differences in underwriting standards, portfolio mix, or when historical asset terms do not reflect the contractual terms of the financial assets being evaluated. The ACL methodology may also consider other adjustments to address changes in conditions, trends, and circumstances such as local industry changes that could have a significant impact on the risk profile of the loan portfolio and provide for losses in the loan portfolio that may not be reflected and/or captured in the historical loss data. These factors include: lending policies, imprecision in forecasting future economic conditions, loan profile, lending staff, problem loan trends, loan review, collateral, credit concentration and other internal and external factors. The Company uses the Moody’s Analytics Baseline forecast for its economic forecast consideration. The Moody’s Analytics Baseline forecast includes both National and Hawaii specific economic indicators. The Moody’s Analytics forecast service is widely used in the industry and is reasonable and supportable. It is updated at least monthly and includes a variety of upside and downside economic scenarios from the Baseline. Generally the Company will use the most recent Baseline forecast from Moody’s as of the balance sheet date. During times of economic and market volatility or instability, the Company may include a qualitative factor for forecast imprecision that factors in other potential economic scenarios available by Moody’s Analytics or may apply overrides to its statistical models to enhance the reasonableness of its loss estimates. 97 The ACL is measured on a collective or pool basis when similar risk characteristics exist. The Company segments its portfolio generally by Federal Financial Institutions Examination Council ("FFIEC") Call Report codes. Loan pools are further segmented by risk utilizing risk ratings or bands of payment delinquency (including TDR or non-accrual status), depending on what is most appropriate for each segment. Additional sub-segmentation may be utilized to identify groups of loans with unique risk characteristics relative to the rest of the portfolio. The Company relies on a third-party platform which offers multiple methodologies to measure historical life-of-loan losses. The Company has also developed statistical models internally to incorporate future economic conditions and forecast expected credit losses based on various macro-economic indicators such as unemployment and income levels. The Company has identified the following portfolio segments to measure the allowance for credit losses. For all segments the economic forecast length is one year and reversion method is one year. Loan Segment Historical Lifetime Loss Method Construction Commercial real estate Multi-family mortgage Probability of Default/Loss Given Default ("PD/LGD") Loss-Rate Migration PD/LGD Commercial, financial and agricultural Loss-Rate Migration Home equity lines of credit Residential mortgage Consumer - other revolving Consumer - non-revolving Loss-Rate Migration Loss-Rate Migration Loss-Rate Migration Loss-Rate Migration Purchased Mainland portfolios (Dealer, Other consumer) Weighted-Average Remaining Maturity ("WARM") Below is a description and the risk characteristics of each segment: Construction loans Historical Lookback Period Economic Forecast Length Reversion Method 2008-Present 2008-Present 2008-Present 2008-Present 2008-Present 2008-Present 2008-Present 2008-Present 2008-Present One Year One Year (straight-line basis) Construction loans include both residential and commercial development projects. Each construction project is evaluated for economic viability and construction loans pose higher credit risks than typical secured loans. Financial strength of the borrower, completion risk (the risk that the project will not be completed on time and within budget) and geographic location are the predominant risk characteristics of this segment. Commercial real estate loans Commercial real estate loans are secured by commercial properties. The predominant risk characteristic of this segment is operating risk, which is the risk that the borrower will be unable to generate sufficient cash flows from the operation of the property. Interest rate conditions and the commercial real estate market through economic cycles also impact risk levels. Multi-family mortgage loans Multi-family mortgage loans can comprise multi-building properties with extensive amenities to a single building with no amenities. The primary risk characteristic of this segment is operating risk or the ability to generate sufficient rental cash flows from the operation of the property within the owner’s strategy and resources. Commercial, financial and agricultural loans Loans in this category consist primarily of term loans and lines of credit to small and middle-market businesses and professionals. The predominant risk characteristics of this segment are the cash flows of the business we lend to, global cash flows including guarantor liquidity, as well as economic and market conditions. The borrower’s business is typically regarded as the principal source of repayment, though our underwriting policy and practice generally requires secondary sources of support or collateral to mitigate risk. 98 Paycheck Protection Program ("PPP") loans are also in this category and are considered lower risk as they are guaranteed by the Small Business Administration ("SBA") and may be forgivable in whole or in part in accordance with the requirements of the PPP. Residential mortgage loans Residential mortgage loans include fixed-rate and adjustable-rate loans primarily secured by single-family owner-occupied primary residences in Hawaii. Economic conditions such as unemployment levels, future changes in interest rates and other market factors impact the level of credit risk inherent in the portfolio. Home equity lines of credit Home equity lines of credit include fixed or floating interest rate loans and are secured by single-family owner-occupied primary residences in Hawaii. They are underwritten based on a minimum FICO score, maximum debt-to-income ratio, and maximum combined loan-to-value ratio. Home equity lines of credit are monitored based on credit score, delinquency, end of draw period and maturity. Consumer loans - other revolving This segment consists of consumer unsecured lines of credit. Its predominant risk characteristics relate to current and projected economic conditions as well as employment and income levels attributed to the borrower. Consumer loans - non-revolving This segment consists of consumer non-revolving loans, including dealer loans. Its predominant risk characteristics relate to current and projected economic conditions as well as employment and income levels attributed to the borrower. Purchased consumer portfolios Credit risk for purchased consumer loans is managed on a pooled basis. The predominant risk characteristics of purchased consumer loans include current and projected economic conditions, employment and income levels, and the quality of purchased consumer loans. Below is a description of the methodologies mentioned above: Probability of Default ("PD")/Loss Given Default ("LGD") The PD/LGD calculation is based on a cohort methodology whereby loans in the same cohort are tracked over time to identify defaults and corresponding losses. PD/LGD analysis requires a portfolio segmented into pools, and we elected to then further sub-segment by risk characteristics such as Risk Rating, days past due, delinquency counters, TDR status and nonaccrual status to measure losses accurately. PD measures the count or dollar amount of loans that defaulted in a given cohort. LGD measures the losses related to the loans that defaulted. Total loss rate is calculated using the formula "PD times LGD". Migration Migration analysis is a cohort-based approach that measures cumulative net charge-offs over a defined time-horizon to calculate a loss rate that will be applied to the loan pool. Migration analysis requires the portfolio to be segmented into pools then further sub-segmented by risk characteristics such as risk rating, days past due, delinquency counters, TDR status and nonaccrual status to measure loss rates accurately. The key inputs to run a migration analysis are the length and frequency of the migration period, the dates for the migration periods to start and the number of migration periods used for the analysis. For each migration period, the analysis will determine the outstanding balance in each segment and/or sub-segment at the start of each period. These loans will then be followed for the length of the migration period to identify the amount of associated charge-offs and recoveries. A loss rate for each migration period is calculated using the formula 'net charge-offs over the period divided by beginning loan balance. 99 Weighted-Average Remaining Maturity ("WARM") Under the WARM methodology, lifetime losses are calculated by determining the remaining life of the loan pool and then applying a loss rate which includes a forecast component over this remaining life. The methodology considers historical loss experience as well as a loss forecast expectation to estimate credit losses for the remaining balance of the loan pool. The calculated loss rate is applied to the contractual term (adjusted for prepayments) to determine the loan pool’s current expected credit losses. Other If a loan ceases to share similar risk characteristics with other loans in its segment, it will be moved to a different pool sharing similar risk characteristics. Loans that do not share risk characteristics are evaluated on an individual basis based on the fair value of the collateral or other approaches such as discounted cash flow (“DCF”) techniques. Loans evaluated individually are not included in the collective evaluation. Determining the Term Expected credit losses represent life-of-loan loss estimates and are calculated based on the estimated remaining life of the loans which considers the contractual term of the loans, prepayments and other assumptions. The contractual term excludes expected extensions, renewals, and modifications unless either of the following applies: management has a reasonable expectation at the reporting date that a troubled debt restructuring will be executed with an individual borrower or the extension or renewal options are included in the original or modified contract at the reporting date and are not unconditionally cancellable by the Company. If such renewal options or extensions are present, these options are evaluated in determining the contractual term. Reserve for Off-Balance Sheet Credit Exposures The Company maintains a separate and distinct reserve for off-balance-sheet credit exposures which is included in other liabilities on the Company’s consolidated balance sheets. The Company estimates the amount of expected losses by calculating a commitment usage factor for letters of credit, non-revolving lines of credit, and revolving lines of credit over the remaining life during which the Company is exposed to credit risk via a contractual obligation to extend credit. Letters of credit are generally unlikely to advance since they are typically in place only to ensure various forms of performance of the borrowers. Many of the letters of credit are cash secured. Non-revolving lines of credit are determined to be likely to advance as these are typically construction lines. Meanwhile, the likelihood of revolving lines of credit advancing varies with each individual borrower. Therefore, the future usage of each line was estimated based on the average line utilization of the revolving line of credit portfolio as a whole. The estimate also applies the loss factors for each loan type used in the ACL for loans methodology, which is based on historical losses, economic conditions and reasonable and supportable forecasts. The reserve for off-balance sheet credit exposures is adjusted as a provision for off-balance sheet credit exposures in other operating expense. Purchased Credit Deteriorated (“PCD”) Financial Assets The Company has purchased financial assets, none of which were credit deteriorated since origination at the time of purchase. The Company does not purchase any financial assets that are greater than 30 days delinquent at the time of purchase. PCD financial assets, if any, are recorded at the amount paid. An ACL for PCD financial assets will be determined using the same methodology as other financial assets. The initial ACL determined on a collective basis is allocated to individual financial assets. The sum of the financial asset’s purchase price and the ACL becomes its initial amortized cost. The difference between the initial amortized costs basis and the par value of the financial asset is a noncredit discount or premium, which is amortized into interest income over the life of the loan. Subsequent changes to the ACL are recorded through the provision for credit losses Premises and Equipment Premises and equipment are stated at cost, net of accumulated depreciation and amortization. Depreciation and amortization are included in other operating expense and are computed using the straight-line method over the shorter of the estimated useful lives of the assets or the applicable leases. Useful lives generally range from five to thirty-nine years for premises and improvements, and one to seven years for equipment. Major improvements and betterments are capitalized, while recurring maintenance and repairs are charged to operating expense. Net gains or losses on dispositions of premises and equipment are included in other operating income and operating expense. 100 Other Real Estate Other real estate is composed of properties acquired through deed-in-lieu or foreclosure proceedings and is initially recorded at fair value less estimated costs to sell the property, thereby establishing the new cost basis of other real estate. Losses arising at the time of acquisition of such properties are charged against the ACL. Subsequent to acquisition, such properties are carried at the lower of cost or fair value less estimated selling expenses, determined on an individual asset basis. Any deficiency resulting from the excess of cost over fair value less estimated selling expenses is recognized as a valuation allowance. Any subsequent increase in fair value up to its cost basis is recorded as a reduction of the valuation allowance. Increases or decreases in the valuation allowance are included in other operating expense. Net gains or losses recognized on the sale of these properties are included in other operating income. Core Deposit Premium and Mortgage Servicing Rights Our core deposit premium was amortized over 14 years which approximated the estimated life of the purchased deposits. 2018 was the final year of amortization. The carrying value of our core deposit premium was periodically evaluated to estimate the remaining periods of benefit. If these periods of benefit were determined to be less than the remaining amortizable life, an adjustment to reflect such shorter life would have been made. Mortgage servicing rights are recorded when loans are sold to third-parties with servicing of those loans retained and we classify and pool our mortgage servicing rights into buckets of homogeneous characteristics. We utilize the amortization method to measure our mortgage servicing rights. Under the amortization method, we amortize our mortgage servicing rights in proportion to and over the period of net servicing income. Income generated as the result of new mortgage servicing rights is reported as gains on sales of loans and is a component of mortgage banking income in the other operating income section of our consolidated statements of income. Amortization of the servicing rights is also reported as a component of mortgage banking income. Ancillary income is recorded in other income. Initial fair value of the servicing right is calculated by a discounted cash flow model prepared by a third-party service provider based on market value assumptions at the time of origination and we assess the servicing right for impairment using current market value assumptions at each reporting period. Critical assumptions used in the discounted cash flow model include mortgage prepayment speeds, discount rates, and servicing income and costs. Variations in our assumptions could materially affect the estimated fair values. Changes to our assumptions are made when current trends and market data indicate that new trends have developed. Current market value assumptions based on loan product types (fixed-rate, adjustable-rate and government FHA loans) include average discount rates, servicing cost and ancillary income. Many of these assumptions are subjective and require a high level of management judgment. Our mortgage servicing rights portfolio and valuation assumptions are periodically reviewed by management. Prepayment speeds may be affected by economic factors such as home price appreciation, market interest rates, the availability of other credit products to our borrowers and customer payment patterns. Prepayment speeds include the impact of all borrower prepayments, including full payoffs, additional principal payments and the impact of loans paid off due to foreclosure liquidations. We perform an impairment assessment of our mortgage servicing rights quarterly or whenever events or changes in circumstance indicate that the carrying value of those assets may not be recoverable. Our impairment assessments involve, among other valuation methods, the estimation of future cash flows and other methods of determining fair value. Estimating future cash flows and determining fair values is subject to judgments and often involves the use of significant estimates and assumptions. The variability of the factors we use to perform our impairment tests depend on a number of conditions, including the uncertainty about future events and cash flows. All such factors are interdependent and, therefore, do not change in isolation. Accordingly, our accounting estimates may materially change from period to period due to changing market factors. Federal Home Loan Bank Stock We are a member of the Federal Home Loan Bank of Des Moines (the "FHLB"). The bank is required to obtain and hold a specific number of shares of capital stock of the FHLB equal to the sum of a membership investment requirement and an activity-based investment requirement. The securities are reported at cost and are presented separately in the consolidated balance sheets. 101 Non-Controlling Interest Non-controlling interest is comprised of capital and undistributed profits of the member of Oahu HomeLoans, LLC, other than the bank. As a result, non- controlling interest on our consolidated balance sheet totaled $48 thousand at December 31, 2020 and none at December 31, 2019. Share-Based Compensation Share-based compensation cost is measured at the grant date, based on the estimated fair value of the award. We use the Black-Scholes option-pricing model to determine the fair-value of stock options, and the market price of the Company's common stock at the grant date for restricted stock awards. Share-based compensation is recognized as expense over the employee's requisite service period, generally defined as the vesting period. For awards with graded vesting, we recognize compensation expense on a straight-line basis over their respective vesting period. The Company's accounting policy is to recognize forfeitures as they occur. See Note 16 - Share-Based Compensation for further discussion of our stock-based compensation. Income Taxes Deferred tax assets and liabilities are recognized for the estimated future tax effects attributable to temporary differences and carryforwards. A valuation allowance may be required if, based on the weight of available evidence, it is more likely than not that some portion or all of the deferred tax assets will not be realized. In determining whether a valuation allowance is necessary, we consider the level of taxable income in prior years, to the extent that carrybacks are permitted under current tax laws, as well as estimates of future taxable income and tax planning strategies that could be implemented to accelerate taxable income, if necessary. If our estimates of future taxable income were materially overstated or if our assumptions regarding the tax consequences of tax planning strategies were inaccurate, some or all of our deferred tax assets may not be realized, which would result in a charge to earnings. We recognize interest and penalties related to income tax matters in other expense. We establish income tax contingency reserves for potential tax liabilities related to uncertain tax positions. Tax benefits are recognized when we determine that it is more likely than not that such benefits will be realized. Where uncertainty exists due to the complexity of income tax statutes, and where the potential tax amounts are significant, we generally seek independent tax opinions to support our positions. If our evaluation of the likelihood of the realization of benefits is inaccurate, we could incur additional income tax and interest expense that would adversely impact earnings, or we could receive tax benefits greater than anticipated which would positively impact earnings. Earnings per Share Basic earnings per share is computed by dividing net income available to common shareholders by the weighted average number of common shares outstanding during the period, excluding unvested restricted stock awards. Diluted earnings per share is computed by dividing net income available to common shareholders by the weighted average number of common shares outstanding during the period, increased by the dilutive effect of stock options and stock awards, less shares held in a Rabbi trust pursuant to a deferred compensation plan for directors. Forward Foreign Exchange Contracts We are periodically a party to a limited amount of forward foreign exchange contracts to satisfy customer needs for foreign currencies. These contracts are not utilized for trading purposes and are carried at market value, with realized gains and losses included in fees on foreign exchange. 102 Derivatives and Hedging Activities We recognize all derivatives on the balance sheet at fair value. On the date that we enter into a derivative contract, we designate the derivative as (1) a hedge of the fair value of an identified asset or liability ("fair value hedge"), (2) a hedge of a forecasted transaction or of the variability of cash flows to be received or paid related to an identified asset or liability ("cash flow hedge") or (3) a transaction not qualifying for hedge accounting ("free standing derivative"). For a fair value hedge, changes in the fair value of the derivative and, to the extent that it is effective, changes in the fair value of the hedged asset or liability, attributable to the hedged risk, are recorded in current period net income in the same financial statement category as the hedged item. For a cash flow hedge, changes in the fair value of the derivative, to the extent that it is effective, is recorded in other comprehensive income (loss) ("OCI"). These changes in fair value are subsequently reclassified to net income in the same period(s) that the hedged transaction affects net income in the same financial statement category as the hedged item. For free standing derivatives, changes in fair values are reported in current period other operating income. Accounting Standards Adopted in 2020 On January 1, 2020, the Company adopted ASU 2016-13, “Financial Instruments – Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,” which replaces the incurred loss methodology (Allowance for Loan and Leases Losses or "ALLL") with an expected loss methodology that is referred to as the current expected credit loss (“CECL”) methodology. The measurement of expected credit losses under the CECL methodology is applicable to financial assets measured at amortized cost, including loan receivables and HTM debt securities. It also applies to off-balance sheet credit exposures not accounted for as insurance (loan commitments, standby letters of credit, financial guarantees, and other similar instruments) and net investments in leases recognized by a lessor in accordance with Topic 842 on leases. In addition, ASC 326 made changes to accounting for AFS debt securities. One such change is to require credit losses to be presented as an allowance rather than a write-down on AFS debt securities if management intends to sell or believes that it is more likely than not they will be required to sell the debt security before recovery of the amortized cost basis. The Company adopted ASU 2016-13 using the modified retrospective method for all financial assets measured at amortized cost and off-balance sheet credit exposures. Results for the reporting periods beginning after January 1, 2020 are presented under ASC 326 while prior period amounts continue to be reported in accordance with previously applicable generally accepted accounting principles (“GAAP”). The Company recorded a net decrease to retained earnings (or a net increase to accumulated deficit) of $3.2 million as of January 1, 2020 for the cumulative effect of adopting ASU 2016-13. The transition adjustment includes increases of $3.6 million to the ACL for loans and $0.7 million to other liabilities, which includes the reserve for off-balance sheet credit exposures, offset by a $1.1 million increase to other assets for the related impact to net deferred tax assets. 103 The following table illustrates the impact of ASC 326: (Dollars in thousands) Assets: Allowance for credit losses on loans: Commercial, financial & industrial Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Subtotal As Reported Under ASC 326 January 1, 2020 Pre-ASC 326 Adoption Impact of ASC 326 Adoption $ (7,509) $ (8,136) $ 627 (2,271) (13,935) (2,592) (13,737) (11,493) (51,537) (1,792) (13,327) (4,206) (11,113) (9,397) (47,971) (479) (608) 1,614 (2,624) (2,096) (3,566) 1,151 Net deferred tax assets (included in other assets) 17,692 16,541 Liabilities: Reserve for off-balance sheet credit exposures (included in other liabilities) (2,012) (1,272) (740) Equity: Accumulated deficit 22,257 19,102 3,155 In August 2018, the FASB issued ASU 2018-13, "Fair Value Measurement (Topic 820): Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement." The ASU is part of the FASB's disclosure framework project to improve the effectiveness of disclosures in the notes to financial statements by facilitating clear communication of the information required by generally accepted accounting principles. The ASU modifies disclosure requirements on fair value measurements in Topic 820. The Company adopted ASU 2018-13 effective January 1, 2020. ASU 2018-13 did not have a material impact on disclosures in our consolidated financial statements. In August 2018, the FASB issued ASU 2018-14, "Compensation—Retirement Benefits—Defined Benefit Plans—General (Subtopic 715-20): Disclosure Framework—Changes to the Disclosure Requirements for Defined Benefit Plans." Like ASU 2018-13, this ASU is part of the FASB's disclosure framework project. This ASU modifies disclosure requirements for employers that sponsor defined benefit pension or other postretirement plans. The ASU is effective for the Company's reporting period ending December 31, 2020. The Company adopted ASU 2018-14 effective December 31, 2020 and it did not have a material impact on disclosures in our consolidated financial statements. In April 2020, various regulatory agencies, including the Board of Governors of the Federal Reserve System and the Federal Deposit Insurance Corporation, (“the agencies”) issued a revised interagency statement encouraging financial institutions to work with customers affected by the novel coronavirus pandemic ("COVID- 19") and providing additional information regarding loan modifications. The revised interagency statement clarifies the interaction between the interagency statement issued on March 22, 2020 and the temporary relief provided by Section 4013 of the Coronavirus Aid, Relief, and Economic Security ("CARES") Act. Section 4013 allows financial institutions to suspend the requirements to classify certain loan modifications as troubled debt restructurings (TDRs). The revised statement also provides supervisory interpretations on past due and nonaccrual regulatory reporting of loan modification programs and regulatory capital. This interagency guidance is being applied by the Company to loan modifications made related to the COVID-19 pandemic as eligible and appropriate. The application of the guidance reduced the number of TDRs that were reported. In December 2020, the Consolidated Appropriations Act, 2021 was signed into law. Section 541 of this legislation, “Extension of Temporary Relief From Troubled Debt Restructurings and Insurer Clarification,” extends Section 4013 of the CARES Act to the earlier of January 1, 2022 or 60 days after the termination of the national emergency declared relating to COVID-19. Future TDRs are indeterminable and will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic and actions taken by governmental authorities and other third parties in response to the pandemic. 104 Impact of Other Recently Issued Accounting Pronouncements on Future Filings In December 2019, the FASB issued ASU 2019-12, "Income Taxes (Topic 740)." This ASU simplifies the accounting for income taxes by removing certain exceptions to the general principles in Topic 740. It also improves consistent application of GAAP for other areas of Topic 740 by clarifying and amending existing guidance. The ASU is effective for annual periods beginning after December 15, 2020 for public business entities . The Company does not expect the ASU to have a material impact on our consolidated financial statements. In March 2020, the FASB issued ASU 2020-04, "Reference Rate Reform (Topic 848)." This ASU provides optional expedients and exceptions for contracts, hedging relationships, and other transactions that reference LIBOR or other reference rates expected to be discontinued because of reference rate reform. In January 2021, the FASB issued ASU 2021-01, "Reference Rate Reform (Topic 848)," which clarifies that certain optional expedients and exceptions in Topic 848 for contract modifications and hedge accounting apply to derivatives. The ASUs are effective for all entities as of March 12, 2020 through December 31, 2022. The Company is in the process of evaluating the provisions of these ASUs, but does not expect them to have a material impact on our consolidated financial statements. In October 2020, the FASB issued ASU 2020-10, "Codification Improvements." This ASU issues improvements to the codification by ensuring that all guidance that requires or provides an option for an entity to provide information in the notes to the financial statements is codified, reducing the likelihood that disclosure requirements would be missed. The ASU is effective for annual periods beginning after December 15, 2020 for public business entities . The Company does not expect the ASU to have a material impact on our consolidated financial statements. 2. RESERVE REQUIREMENTS On March 15, 2020, the Federal Reserve Board announced a reduction in the reserve requirement ratios on deposits to zero percent effective March 26, 2020 to support lending activity. As a result, the bank is no longer required to hold reserves on deposits. Balances held by our bank at the Federal Reserve Bank of San Francisco at December 31, 2020 and 2019 were $80.7 million and $58.7 million, respectively. 3. INVESTMENT SECURITIES A summary of our available-for-sale investment securities as of December 31, 2020 and 2019 are as follows: (Dollars in thousands) December 31, 2020 Available-for-Sale: Debt securities: States and political subdivisions Corporate securities U.S. Treasury obligations and direct obligations of U.S Government agencies Mortgage-backed securities: Residential - U.S. Government-sponsored entities ("GSEs") Residential - Non-government sponsored entities ("Non-GSEs") Commercial - U.S. GSEs and agencies Commercial - Non-GSEs Total available-for-sale investment securities Equity securities Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value ACL $ $ $ 163,573 $ 47,351 33,413 762,309 22,671 85,405 41,309 1,156,031 $ $ 5,370 788 18 16,816 786 2,564 1,663 28,005 $ (177) (131) (286) (299) (34) (500) — (1,427) $ $ 168,766 $ 48,008 33,145 778,826 23,423 87,469 42,972 1,182,609 $ 1,068 $ 283 $ — $ 1,351 — — — — — — — — — 105 (Dollars in thousands) December 31, 2019 Available-for-Sale: Debt securities: States and political subdivisions Corporate securities U.S. Treasury obligations and direct obligations of U.S Government agencies Mortgage-backed securities: Residential - U.S. GSEs Residential - Non-GSEs Commercial - U.S. GSEs and agencies Commercial - Non-GSEs Total available-for-sale investment securities Equity securities The amortized cost and fair value of our equity investment securities is as follows: (Dollars in thousands) December 31, 2020 Equity securities December 31, 2019 Equity securities Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value $ $ $ 119,755 $ 30,277 40,769 673,918 36,377 80,773 134,676 1,116,545 $ 2,303 252 10 6,003 830 1,198 3,141 13,737 935 $ 192 $ $ $ (40) — (398) (2,099) (16) (746) — (3,299) — $ $ $ 122,018 30,529 40,381 677,822 37,191 81,225 137,817 1,126,983 1,127 Amortized Cost Fair Value $ 1,068 $ 1,351 935 1,127 On January 1, 2019 in conjunction with the adoption of ASU 2017-12, the Company transferred all of its held-to-maturity investment securities with an amortized cost of $148.5 million and fair value of $144.3 million to its available-for-sale investment securities portfolio. The amortized cost and estimated fair value of our investment securities at December 31, 2020 by contractual maturity are shown below. Actual maturities may differ from contractual maturities as issuers have the right to call or prepay obligations with or without call or prepayment penalties. Securities not due at a single maturity date are shown separately. (Dollars in thousands) Available-for-Sale: Due in one year or less Due after one year through five years Due after five years through ten years Due after ten years Mortgage-backed securities Residential - U.S. GSEs Residential - Non-GSEs Commercial - U.S. GSEs and agencies Commercial - Non-GSEs Total available-for-sale investment securities Equity securities December 31, 2020 Amortized Cost Fair Value $ $ $ 17,491 $ 32,863 93,241 100,742 762,309 22,671 85,405 41,309 1,156,031 $ 17,639 33,965 95,862 102,453 778,826 23,423 87,469 42,972 1,182,609 1,068 $ 1,351 106 In 2020, proceeds from the sale of available-for-sale investment securities were $180.1 million and resulted in a net realized loss of $0.2 million. Gross realized losses and gains on the sale of available-for-sale investment securities totaled $0.9 million and $0.7 million, respectively. In 2019, proceeds from the sale of available-for-sale investment securities were $53.9 million and resulted in a net realized gain of $36 thousand. Gross realized gains and losses on the sale of available-for-sale investment securities totaled $83 thousand and $47 thousand, respectively. Investment securities of $483.6 million and $719.8 million at December 31, 2020 and 2019, respectively, were pledged to secure public funds on deposit and other long-term and short-term borrowings. At December 31, 2020 and 2019, there were no holdings of securities of any one issuer, other than the U.S. Government and its agencies, in an amount greater than 10% of shareholders' equity. There were a total of 37 and 81 securities in an unrealized or unrecognized loss position at December 31, 2020 and 2019, respectively. The following table summarizes securities which were in an unrealized or unrecognized loss position at December 31, 2020 and 2019, aggregated by major security type and length of time in a continuous unrealized or unrecognized loss position: Description of Securities December 31, 2020 Debt securities: States and political subdivisions Corporate securities U.S. Treasury obligations and direct obligations of U.S Government agencies Mortgage-backed securities: Residential - U.S. GSEs Residential - Non-GSEs Commercial - U.S. GSEs and agencies Total temporarily impaired securities $ $ Less Than 12 Months Fair Value Unrealized Losses 12 Months or Longer Unrealized Fair Value Losses (Dollars in thousands) Total Fair Value Unrealized Losses 21,313 $ 4,869 $ (177) (131) — $ — $ — — 21,313 $ 4,869 5,980 (24) 20,925 (262) 26,905 76,402 989 16,977 126,530 $ (299) (34) (500) (1,165) $ — — — 20,925 $ — — — (262) $ 76,402 989 16,977 147,455 $ (177) (131) (286) (299) (34) (500) (1,427) Description of Securities December 31, 2019 Debt securities: States and political subdivisions U.S. Treasury obligations and direct obligations of U.S Government agencies Mortgage-backed securities: Residential - U.S. GSEs Residential - Non-GSEs Commercial - U.S. GSEs and agencies Total temporarily impaired securities Less Than 12 Months Fair Value Unrealized Losses 12 Months or Longer Unrealized Fair Value Losses (Dollars in thousands) Total Fair Value Unrealized Losses $ 1,754 $ (9) $ 801 $ (31) $ 2,555 $ 18,882 (143) 19,031 (255) 37,913 54,335 8,206 32,067 115,244 $ $ (283) (16) (746) (1,197) $ 214,295 — — 234,127 $ (1,816) — — (2,102) $ 268,630 8,206 32,067 349,371 $ (40) (398) (2,099) (16) (746) (3,299) 107 The Company has evaluated its AFS investment securities that are in an unrealized loss position and has determined that the unrealized losses on the Company's investment securities are unrelated to credit quality and are primarily attributable to changes in interest rates and volatility in the financial markets since purchase. Investment securities in an unrealized loss position are evaluated on at least a quarterly basis, and include evaluating the changes in the investment securities' ratings issued by rating agencies and changes in the financial condition of the issuer. For mortgage-related securities, delinquency and loss information with respect to the underlying collateral, changes in levels of subordination for the Company's particular position within the repayment structure, and remaining credit enhancement as compared to projected credit losses of the security are also evaluated. All of the investment securities in an unrealized loss position continue to be rated investment grade by one or more major rating agencies. Because we have no intent to sell securities in an unrealized loss position and it is not more likely than not that we will be required to sell such securities before recovery of its amortized cost basis, the Company has not recorded an ACL and unrealized losses on these securities and have not been recognized into income. Visa and MasterCard Class B Common Stock As of December 31, 2020, the Company owns 34,631 shares of Class B common stock of Visa, Inc. ("Visa"). These shares were received in 2008 as part of Visa's initial public offering ("IPO"). These shares are transferable only under limited circumstances until they can be converted into shares of the publicly traded Class A common stock. This conversion will not occur until the resolution of certain litigation, which is indemnified by Visa members. Since its IPO, Visa has funded a litigation reserve to settle these litigation claims. At its discretion, Visa may continue to increase the litigation reserve based upon a change in the conversion ratio of each member bank’s restricted Class B common stock to unrestricted Class A common stock. Due to the existing transfer restriction and the uncertainty of the outcome of the Visa litigation, the Company has determined that the Visa Class B common stock does not have a readily determinable fair value and chooses to carry the shares on the Company's consolidated balance sheets at zero cost basis. During the first quarter of 2019, the Company converted the 11,170 shares of Class B common stock of MasterCard, Inc. ("MasterCard") it received during their initial public offering to an equal number of Class A common stock and sold the shares for $2.6 million. The shares were carried on the Company's consolidated balance sheets at zero cost basis and the proceeds received were recorded as a gain in other operating income - other in the Company's consolidated statements of income. The Company no longer owns any shares of MasterCard Class B common stock. 4. LOANS Loans, excluding loans held for sale, net of ACL under ASC 326 as of December 31, 2020 and loans, excluding loans held for sale, net of ACL under previous GAAP as December 31, 2019 consisted of the following: (Dollars in thousands) Commercial, financial and agricultural: Small Business Administration Paycheck Protection Program ("SBA PPP") Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Subtotal Net deferred (fees) costs Total loans December 31, 2020 2019 425,993 $ 545,136 125,625 1,687,251 550,216 1,158,203 479,580 4,972,004 (7,891) 4,964,113 $ — 570,089 96,139 1,595,801 490,239 1,124,911 569,516 4,446,695 2,845 4,449,540 $ $ There are different types of risk characteristics for the loans in each portfolio segment. The construction and real estate segment's predominant risk characteristics are the collateral and the geographic location of the property collateralizing the loan, as well as the operating cash flow for the commercial real estate properties. The commercial, financial and agricultural segment's predominant risk characteristics are the cash flows of the business we lend to, the global cash flows and liquidity of the guarantors of such losses, as well as economic and market conditions. The consumer segment's predominant risk characteristics are employment and income levels as they relate to the consumer. 108 The bank is a Small Business Administration ("SBA") approved lender and actively participated in assisting customers with loan applications for the SBA’s Paycheck Protection Program, or PPP, which was part of the CARES Act. PPP loans have a two or five-year term and earn interest at 1%. The SBA pays the originating bank a processing fee ranging from 1% to 5%, based on the size of the loan, which the Company is recognizing over the life of the loan. The Company saw tremendous interest in the PPP. From April 3, 2020, the date the SBA began accepting submissions for the initial round of PPP loans through the end of the program in August 2020, the Company funded over 7,200 PPP loans totaling over $558 million and received gross processing fees of over $21 million. The Company has developed a PPP forgiveness portal and has begun the process of assisting our customers with applying for forgiveness from the SBA. The Company has engaged a third party to assist with this process. Certain PPP loans paid-off or were forgiven after funding, resulting in a total outstanding balance of $426.0 million and net deferred fees of $9.6 million as of December 31, 2020. Although the Company believes that the majority of these loans will ultimately be forgiven by the SBA in accordance with the terms of the program, there could be risks and liabilities by the Company that cannot be determined at this time. We transferred three loans totaling $6.6 million to the held-for-sale category during the year ended December 31, 2020, which were sold at a loss of less than $0.1 million. We did not transfer any loans to the held-for-sale category during the year ended December 31, 2019. The Company has purchased loan portfolios, none of which were credit deteriorated at the time of purchase. The following table presents loan purchases by class for the periods presented: (Dollars in thousands) Year Ended December 31, 2020 Purchases: Outstanding balance Purchase premium (discount) Purchase price Year Ended December 31, 2019 Purchases: Outstanding balance Purchase premium (discount) Purchase price Consumer - Unsecured Consumer - Automobile Total $ $ $ $ 54,777 $ (1,619) 53,158 $ — $ — — $ 112,181 $ (2,307) 109,874 $ 29,581 $ 630 30,211 $ 54,777 (1,619) 53,158 141,762 (1,677) 140,085 In the normal course of business, our bank makes loans to certain directors, executive officers and their affiliates. These loans are made in the ordinary course of business at normal credit terms. As of December 31, 2020 and December 31, 2019, related party loan balances were $42.3 million and $36.3 million, respectively. 109 Collateral-Dependent Loans In accordance with ASC 326, a loan is considered collateral-dependent when the borrower is experiencing financial difficulty and repayment is expected to be provided substantially through the operation or sale of the collateral. The following table presents the amortized cost basis of collateral-dependent loans by class, which are individually evaluated to determine expected credit losses, and the related ACL allocated to these loans as of December 31, 2020: (Dollars in thousands) Commercial, financial and agricultural - Other Real estate: Residential mortgage Home equity Commercial mortgage Total Secured by 1-4 Family Residential Properties Secured by Nonfarm Nonresidential Properties December 31, 2020 Secured by Real Estate and Business Assets Total Allocated ACL $ $ — $ — $ 676 $ 676 $ 9,833 524 — 10,357 $ — — 626 626 $ — — — 676 $ 9,833 524 626 11,659 $ The following table presents by class, information related to impaired loans as of December 31, 2019, as determined in accordance with ASC 310 prior to the adoption of ASU 2016-13: (Dollars in thousands) Impaired loans: Commercial, financial and agricultural - Other Real estate: Residential mortgage Home equity Commercial mortgage Total Impaired loans with an ACL recorded: Commercial, financial and agricultural - Other Consumer Total Total impaired loans December 31, 2019 Unpaid Principal Balance Recorded Investment ACL Allocated 246 $ 135 $ 7,230 92 1,839 9,407 467 17 484 9,891 $ 6,516 92 1,839 8,582 467 17 484 9,066 $ $ $ 110 209 — — — 209 — — — — — 218 17 235 235 The following table presents by class, the average recorded investment and interest income recognized on impaired loans during the years ended December 31, 2019 and 2018, as determined in accordance with ASC 310 prior to the adoption of ASU 2016-13: (Dollars in thousands) Commercial, financial and agricultural - Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total Year Ended December 31, 2019 Year Ended December 31, 2018 Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized $ $ 214 $ 9 $ 435 $ 1,018 8,322 277 2,098 3 11,932 $ 62 905 13 86 — 1,075 $ 2,436 12,681 482 3,368 — 19,402 $ 24 111 662 — 179 — 976 For the years ended December 31, 2019 and 2018, the amount of interest income recognized on impaired loans within the period that the loans were impaired were primarily related to loans modified in a troubled debt restructuring ("TDR") that were on accrual status. For the years ended December 31, 2019 and 2018, the amount of interest income recognized using a cash-based method of accounting during the period that the loans were impaired was not material. Foreclosure Proceedings The Company had $1.6 million and $0.6 million of residential mortgage loans collateralized by residential real estate property that were in the process of foreclosure at December 31, 2020 and 2019, respectively. During the year ended December 31, 2020, we did not foreclose on any loans. During the year ended December 31, 2019, we foreclosed on one portfolio loan with a carrying value of $0.1 million and recorded a gain on the transfer of $22 thousand. In addition, we sold two foreclosed properties totaling $0.2 million during the year ended December 31, 2020 at a loss of $15 thousand. We sold one foreclosed property totaling $0.1 million during the year ended December 31, 2019 at a loss of $0.2 million. Nonaccrual and Past Due Loans For all loan types, the Company determines delinquency status by considering the number of days full payments required by the contractual terms of the loan are past due. The following tables present by class, the aging of the recorded investment in past due loans as of December 31, 2020 and 2019: (Dollars in thousands) Commercial, financial and agricultural: SBA PPP Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total $ $ Accruing Loans 30 - 59 Days Past Due Accruing Loans 60 - 89 Days Past Due Accruing Loans 90+ Days Past Due December 31, 2020 Nonaccrual Loans Total Past Due and Nonaccrual Loans and Leases Not Past Due Nonaccrual Loans with No ACL Total $ — 613 $ — 350 $ — — $ — 1,461 $ — 2,424 416,375 542,667 $ 416,375 $ 545,091 — 2,832 273 — 2,725 6,443 $ — 689 3 — 906 1,948 $ — 567 — — 240 807 $ 111 — 4,115 524 — 92 6,192 $ — 8,203 800 — 3,963 15,390 $ 125,407 1,682,009 550,466 1,156,328 475,471 4,948,723 $ 125,407 1,690,212 551,266 1,156,328 479,434 4,964,113 $ — — — 4,115 524 — — 4,639 (Dollars in thousands) Commercial, financial and agricultural - Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total Accruing Loans 30 - 59 Days Past Due Accruing Loans 60 - 89 Days Past Due Accruing Loans 90+ Days Past Due Nonaccrual Loans Total Past Due and Nonaccrual Loans and Leases Not Past Due Total Nonaccrual Loans with No ACL December 31, 2019 $ 476 $ 865 $ — $ 467 $ 1,808 $ 568,496 $ 570,304 $ — 643 1,830 759 — 3,223 6,931 $ — 589 207 397 943 3,001 $ — 724 — — 286 1,010 $ $ — 979 92 — 17 1,555 $ 643 4,122 1,058 397 4,469 12,497 $ 95,211 1,595,679 489,676 1,123,018 564,963 4,437,043 $ 95,854 1,599,801 490,734 1,123,415 569,432 4,449,540 $ — 979 92 — — 1,071 Interest income totaling $0.4 million, $3.1 million, and $1.2 million was recognized on nonaccrual loans, including loans held for sale, in 2020, 2019 and 2018, respectively. Additional interest income of $0.2 million, $0.3 million, and $0.4 million would have been recognized in 2020, 2019 and 2018, respectively, had these loans been accruing interest throughout those periods. Additionally, interest income of $0.2 million, $0.3 million, and $0.7 million was collected and recognized on charged-off loans in 2020, 2019 and 2018, respectively. In accordance with the "Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus (Revised)" issued in April 2020, loans with deferrals granted because of COVID-19 are not considered past due and/or reported as nonaccrual if deemed collectible during the deferral period. Modifications TDRs included in nonperforming assets at December 31, 2020 consisted of two Hawaii residential mortgage loans with a combined principal balance of $0.3 million. At December 31, 2019, TDRs included in nonperforming assets consisted of one loan with a principal balance of $0.3 million. There were $7.8 million of TDRs still accruing interest at December 31, 2020, one of which totaling $0.7 million was more than 90 days delinquent. At December 31, 2019, there were $7.5 million of TDRs still accruing interest, none of which were more than 90 days delinquent. The Company offers various types of concessions when modifying a loan. Concessions made to the original contractual terms of the loan typically consists of the deferral of interest and/or principal payments due to deterioration in the borrowers' financial condition. In these cases, the principal balance on the TDR had matured and/or was in default at the time of restructure, and there were no commitments to lend additional funds to the borrower during the year ended December 31, 2020 and 2019. Some loans modified in a TDR may already be on nonaccrual status and partial charge-offs may have already been taken against the outstanding loan balance. Thus, these loans have already been identified as impaired and have already been evaluated under the Company's ACL methodology. As a result, some loans modified in a TDR may have the financial effect of increasing the specific allowance associated with the loan. The loans modified in a TDR did not have a material effect on our Provision and ACL during the years ended December 31, 2020 and 2019. As discussed in Note 1 to these financial statements, Section 4013 of CARES Act and the "Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus (Revised)" provided banks an optional TDR election for certain loan modifications related to COVID-19 as long as the borrowers were not more than 30 days past due as of December 31, 2019 or at the time of modification program implementation, respectively, and meets other applicable criteria. The Company has identified eleven consumer loans totaling $0.2 million and one residential mortgage loan totaling $0.7 million during 2020, that were modified and did not meet the criteria under Section 4013 of CARES Act or the "Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus (Revised)". As a result, these loans are included in the TDRs disclosed above. The Company had active loan deferrals with outstanding balances of approximately $119.3 million resulting from the COVID-19 pandemic that were not classified as a TDR at December 31, 2020 under the CARES Act or the "Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus (Revised)". 112 The following table sets forth all loans to borrowers impacted by COVID-19 on active payment forbearance or deferral and the percentage of loans on active payment forbearance or deferral to total loans and total loans, excluding PPP loans, as of December 31, 2020: (Dollars in thousands) Commercial, financial and agricultural Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total loans Loan Count Loans on Active Forbearance or Deferral Accrued Interest Receivable Total Loans % of Asset Class Total Loans, Excluding PPP % of Asset Class, Excluding PPP 21 $ 6,056 $ 68 $ 961,466 0.6 % $ 545,091 — 152 — 10 149 332 $ — 70,384 — 41,442 2,324 120,206 $ — 1,580 — 235 18 1,901 $ 125,407 1,690,212 551,266 1,156,328 479,434 4,964,113 — % 4.2 % — % 3.6 % 0.5 % 2.4 % $ 125,407 1,690,212 551,266 1,156,328 479,434 4,547,738 1.1 % — % 4.2 % — % 3.6 % 0.5 % 2.6 % The following table presents by class, information related to loans modified in a TDR during the years ended December 31, 2020, 2019 and 2018: (Dollars in thousands) Real estate: Residential mortgage Real estate: Commercial mortgage Consumer Total (Dollars in thousands) Real estate: Residential mortgage Total (Dollars in thousands) Real estate: Residential mortgage Total Number of Loans Year Ended December 31, 2020 Recorded Investment (as of period end) Increase in the ACL 1 1 11 13 $ $ 677 276 207 1,160 $ $ Number of Loans Year Ended December 31, 2019 Recorded Investment (as of period end) Increase in the ACL 1 1 $ $ 104 104 $ $ Number of Loans Year Ended December 31, 2018 Recorded Investment (as of period end) Increase in the ACL 3 3 $ $ 575 575 $ $ — — — — — — — — No loans were modified as a TDR within the previous twelve months that subsequently defaulted during the years ended December 31, 2020, 2019 and 2018. Credit Quality Indicators The Company categorizes loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. The Company analyzes loans individually by classifying the loans by credit risk. This analysis includes non-homogeneous loans, such as commercial and commercial real estate loans. This analysis is performed on a quarterly basis. The Company uses the following definitions for risk rating of loans. Loans not meeting the following criteria that are analyzed individually as part of the described process are considered to be pass-rated loans. 113 Special Mention. Loans classified as special mention, while still adequately protected by the borrower's capital adequacy and payment capability, exhibit distinct weakening trends and/or elevated levels of exposure to external conditions. If left unchecked or uncorrected, these potential weaknesses may result in deteriorated prospects of repayment. These exposures require management's close attention so as to avoid becoming undue or unwarranted credit exposures. Substandard. Loans classified as substandard are inadequately protected by the borrower's current financial condition and payment capability or of the collateral pledged, if any. Loans so classified have a well-defined weakness or weaknesses that jeopardize the orderly repayment of debt. They are characterized by the distinct possibility that the bank will sustain some loss if the deficiencies are not corrected. Doubtful. Loans classified as doubtful have all the weaknesses inherent in those classified as substandard, with the added characteristic that the weaknesses make collection or orderly repayment in full, on the basis of current existing facts, conditions and values, highly questionable and improbable. Possibility of loss is extremely high, but because of certain important and reasonably specific factors that may work to the advantage and strengthening of the exposure, its classification as an estimate loss is deferred until its more exact status may be determined. Loss. Loans classified as loss are considered to be non-collectible and of such little value that their continuance as bankable assets is not warranted. This does not mean the loan has absolutely no recovery value, but rather it is neither practical nor desirable to defer writing off the loan, even though partial recovery may be obtained in the future. Losses are taken in the period in which they surface as uncollectible. Loans not meeting the criteria above are considered to be pass rated loans. 114 The following table presents the amortized cost basis, net of deferred (fees) costs of the Company's loans by class, credit quality indicator and origination year as of December 31, 2020. Revolving loans converted to term as of and during the year ended ended December 31, 2020 were not material to the total loan portfolio. (Dollars in thousands) December 31, 2020 Commercial, financial and agricultural - SBA PPP: Risk Rating Pass Subtotal Commercial, financial and agricultural - Other: Risk Rating Pass Special Mention Substandard Subtotal Construction: Risk Rating Pass Special Mention Subtotal Residential mortgage: Risk Rating Pass Special Mention Substandard Subtotal Home equity: Risk Rating Pass Special Mention Substandard Subtotal Commercial mortgage: Risk Rating Pass Special Mention Substandard Subtotal Consumer: Risk Rating Pass Special Mention Substandard Loss Subtotal Total 2020 2019 2018 2017 2016 Prior Amortized Cost of Revolving Loans Total Amortized Cost of Term Loans by Origination Year $ 416,375 $ 416,375 $ — — $ — — $ — — $ — — $ — — $ — — 416,375 416,375 86,456 9,690 200 96,346 22,491 — 22,491 556,479 997 — 557,476 17,582 — — 17,582 130,448 — — 130,448 112,955 — — — 112,955 55,660 16,120 839 72,619 29,518 — 29,518 276,645 — — 276,645 15,851 — — 15,851 144,244 2,021 1,791 148,056 147,940 — 138 16 148,094 61,314 6,293 1,043 68,650 36,790 2,843 39,633 127,490 — 537 128,027 15,567 — — 15,567 123,519 31,647 19,000 174,166 78,486 — 102 — 78,588 47,672 26,109 1,045 74,826 9,365 — 9,365 136,307 597 785 137,689 679 — — 679 166,618 2,919 1,934 171,471 44,571 — 22 26 44,619 39,337 1,556 2,570 43,463 2,163 — 2,163 180,782 142 1,381 182,305 1,023 — 200 1,223 104,381 13,546 — 117,927 17,445 — — 2 17,447 98,136 6,989 1,177 106,302 19,138 — 19,138 406,020 — 2,050 408,070 4,592 — 324 4,916 363,837 19,653 14,570 398,060 4,032 — 22 4 4,058 82,465 420 — 82,885 3,099 — 3,099 — — — — 494,741 707 — 495,448 16,200 — — 16,200 73,423 250 — — 73,673 471,040 67,177 6,874 545,091 122,564 2,843 125,407 1,683,723 1,736 4,753 1,690,212 550,035 707 524 551,266 1,049,247 69,786 37,295 1,156,328 478,852 250 284 48 479,434 $ 1,353,673 $ 690,783 $ 504,631 $ 438,649 $ 364,528 $ 940,544 $ 671,305 $ 4,964,113 115 The following tables present by class and credit indicator, the recorded investment in the Company's loans as of December 31, 2020 and 2019: (Dollars in thousands) December 31, 2020 Commercial, financial and agricultural: SBA PPP Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total Pass Special Mention Substandard Loss Subtotal Net Deferred Costs (Income) Total $ $ 425,993 471,085 $ $ — 67,177 $ — 6,874 122,782 1,680,762 548,985 1,051,122 478,998 4,779,727 $ 2,843 1,736 707 69,786 250 142,499 $ — 4,753 524 37,295 284 49,730 $ — — — — — — 48 48 $ $ 425,993 545,136 $ $ (9,618) (45) 416,375 545,091 125,625 1,687,251 550,216 1,158,203 479,580 4,972,004 $ (218) 2,961 1,050 (1,875) (146) (7,891) $ 125,407 1,690,212 551,266 1,156,328 479,434 4,964,113 (Dollars in thousands) December 31, 2019 Commercial, financial and agricultural - Other Real estate: Construction Residential mortgage Home equity Commercial mortgage Consumer Total Pass Special Mention Substandard Loss Subtotal Net Deferred Costs (Income) Total $ 523,342 $ 20,677 $ 26,070 $ — $ 570,089 $ 215 $ 570,304 96,139 1,593,072 490,147 1,094,364 569,212 4,366,276 $ $ — 840 — 17,440 — 38,957 $ — 1,889 92 13,107 193 41,351 $ — — — — 111 111 $ 96,139 1,595,801 490,239 1,124,911 569,516 4,446,695 $ (285) 4,000 495 (1,496) (84) 2,845 $ 95,854 1,599,801 490,734 1,123,415 569,432 4,449,540 5. ALLOWANCE FOR CREDIT LOSSES AND RESERVE FOR OFF-BALANCE SHEET CREDIT EXPOSURES The following tables present by class, the activity in the ACL for loans under ASC 326 during the year ended December 31, 2020 and under previous GAAP during the years ended December 31, 2019 and 2018: (Dollars in thousands) Year ended December 31, 2020 Beginning balance prior to ASC 326 Impact of adoption of ASC 326 Balance after adoption of ASC 326 Provision (credit) for credit losses [1] Charge-offs Recoveries Net charge-offs (recoveries) Ending balance Commercial, Financial and Agricultural Real Estate SBA PPP Other Construction Residential Mortgage Home Equity Commercial Mortgage Consumer Total $ $ — — — 304 304 — — — $ 8,136 (627) 7,509 13,077 20,586 3,026 1,157 1,869 $ 1,792 479 2,271 1,875 4,146 — 131 (131) $ 13,327 608 13,935 2,383 16,318 63 229 (166) $ 4,206 (1,614) 2,592 2,824 5,416 — 33 (33) $ 11,113 2,624 13,737 8,485 22,222 75 16 59 $ 9,397 2,096 11,493 9,982 21,475 8,191 2,591 5,600 $ 304 $ 18,717 $ 4,277 $ 16,484 $ 5,449 $ 22,163 $ 15,875 $ 47,971 3,566 51,537 38,930 90,467 11,355 4,157 7,198 83,269 116 (Dollars in thousands) Year ended December 31, 2019 Beginning balance Provision (credit) for credit losses Charge-offs Recoveries Net charge-offs (recoveries) Ending balance (Dollars in thousands) Year ended December 31, 2018 Beginning balance Provision (credit) for credit losses Charge-offs Recoveries Net charge-offs Ending balance Commercial, Financial and Agricultural Real Estate SBA PPP Other Construction Residential Mortgage Home Equity Commercial Mortgage Consumer Total — — — — — — — $ $ $ 8,027 1,413 9,440 2,478 1,174 1,304 $ 1,202 (20) 1,182 — 610 (610) $ 14,349 (1,546) 12,803 — 524 (524) $ 3,788 381 4,169 5 42 (37) $ 13,358 (2,270) 11,088 — 25 (25) $ 7,192 8,359 15,551 8,265 2,111 6,154 8,136 $ 1,792 $ 13,327 $ 4,206 $ 11,113 $ 9,397 $ 47,916 6,317 54,233 10,748 4,486 6,262 47,971 Commercial, Financial and Agricultural Real Estate SBA PPP Other Construction Residential Mortgage Home Equity Commercial Mortgage Consumer Total — — — — — — — $ $ $ 7,594 2,082 9,676 2,852 1,203 1,649 $ 1,835 (6,392) (4,557) — 5,759 (5,759) $ 14,328 (183) 14,145 — 204 (204) $ 3,317 444 3,761 — 27 (27) $ 16,801 (3,495) 13,306 — 52 (52) $ 6,126 6,420 12,546 7,323 1,969 5,354 8,027 $ 1,202 $ 14,349 $ 3,788 $ 13,358 $ 7,192 $ 50,001 (1,124) 48,877 10,175 9,214 961 47,916 $ $ $ $ [1] The Company recorded a reserve on accrued interest receivable for loans on active payment forbearance or deferral, which were granted to borrowers impacted by the COVID-19 pandemic. This reserve was recorded as a contra- asset against accrued interest receivable with the offset to provision for credit losses. The provision for credit losses presented in this table excludes the provision for credit losses on accrued interest receivable of $0.2 million. The following table presents the activity in the reserve for off-balance sheet credit exposures, included in other liabilities, under ASC 326 during the year ended December 31, 2020 and under previous GAAP during the years ended December 31, 2019 and 2018. (Dollars in thousands) Beginning balance prior to ASC 326 Impact of adoption of ASC 326 Balance after adoption of ASC 326 Provision for off-balance sheet credit exposures Balance, end of year 2020 Year Ended December 31, 2019 2018 $ $ 1,272 $ 740 2,012 2,872 4,884 $ 1,243 $ — 1,243 29 1,272 $ 1,668 — 1,668 (425) 1,243 In accordance with GAAP, loans held for sale and other real estate assets are not included in our assessment of the ACL. Changes in the allowance for credit losses for impaired loans (included in the above amounts) were as follows: (Dollars in thousands) Balance, beginning of year Provision for credit losses Balance, end of year 2020 Year Ended December 31, 2019 2018 $ $ 235 $ (26) 209 $ — 235 235 $ $ — — — At December 31, 2020 and 2019, all impaired loans were measured based on the fair value of the underlying collateral for collateral-dependent loans, at the loan's observable market price, or the net present value of future cash flows, as appropriate. In determining the amount of our ACL, we rely on an analysis of our loan portfolio, our experience and our evaluation of general economic conditions, as well as regulatory requirements and input. If our assumptions prove to be incorrect, our current ACL may not be sufficient to cover future credit losses and we may experience significant increases to our Provision. 117 6. PREMISES AND EQUIPMENT Premises and equipment consisted of the following as of December 31, 2020 and 2019: (Dollars in thousands) Land Office buildings and improvements Furniture, fixtures and equipment Gross premises and equipment Accumulated depreciation and amortization Net premises and equipment December 31, 2020 2019 $ $ 11,616 $ 125,132 37,839 174,587 (109,309) 65,278 $ 8,309 107,840 39,066 155,215 (108,872) 46,343 Depreciation and amortization of premises and equipment were charged to the following operating expenses: (Dollars in thousands) Net occupancy Equipment Total 2020 Year Ended December 31, 2019 2018 $ $ 3,616 $ 2,607 6,223 $ 3,401 $ 2,738 6,139 $ 3,527 2,761 6,288 7. INVESTMENTS IN UNCONSOLIDATED SUBSIDIARIES Investments in unconsolidated subsidiaries as of December 31, 2020 and 2019 consisted of the following components: (Dollars in thousands) Investments in low income housing tax credit partnerships Investments in common securities of statutory trusts Investments in affiliates Other Total December 31, 2020 2019 $ $ 28,090 $ 1,547 277 54 29,968 $ 15,322 1,547 192 54 17,115 The Company invests in low income housing tax credit ("LIHTC") partnerships. As of December 31, 2020 and 2019, the Company had $17.2 million and $11.5 million, respectively, in unfunded commitments related to the LIHTC partnerships, which is recorded in other liabilities in the Company's consolidated balance sheets. The expected payments for the unfunded commitments as of December 31, 2020 are as follows: (Dollars in thousands) Year Ending December 31: 2021 2022 2023 2024 2025 Thereafter Total commitments $ $ 10,518 6,579 10 28 6 43 17,184 118 The following table presents amortization expense and tax credits recognized associated with our investments in LIHTC partnerships for the periods presented: (Dollars in thousands) Proportional amortization method: 2020 Year Ended December 31, 2019 2018 Amortization expense recognized in income tax expense Federal and state tax credits recognized in income tax expense $ 1,391 $ 1,599 681 $ 803 1,005 759 8. CORE DEPOSIT PREMIUM AND MORTGAGE SERVICING RIGHTS The following table presents changes in our core deposit premium and mortgage servicing rights for the periods presented: (Dollars in thousands) Balance as of December 31, 2017 Additions Amortization Balance as of December 31, 2018 Additions Amortization Balance as of December 31, 2019 Additions Amortization Balance as of December 31, 2020 Core Deposit Premium Mortgage Servicing Rights Total 2,006 — (2,006) — — — — — — — $ $ 15,843 1,612 (1,859) 15,596 1,582 (2,460) 14,718 3,314 (6,167) 11,865 $ $ 17,849 1,612 (3,865) 15,596 1,582 (2,460) 14,718 3,314 (6,167) 11,865 $ $ The gross carrying value, accumulated amortization, and net carrying value related to our core deposit premium and mortgage servicing rights as of December 31, 2020 and 2019 are presented below: (Dollars in thousands) Core deposit premium Mortgage servicing rights Total Gross Carrying Value December 31, 2020 Accumulated Amortization Net Carrying Value Gross Carrying Value December 31, 2019 Accumulated Amortization Net Carrying Value $ $ 44,642 $ 70,909 115,551 $ (44,642) (59,044) (103,686) $ $ — $ 11,865 11,865 $ 44,642 $ 67,595 112,237 $ (44,642) (52,877) (97,519) $ $ — 14,718 14,718 Our core deposit premium was fully amortized as of December 31, 2018. Based on our mortgage servicing rights held as of December 31, 2020, estimated amortization expense for the next five succeeding fiscal years and all years thereafter are as follows: (Dollars in thousands) Year Ending December 31: 2021 2022 2023 2024 2025 Thereafter Total $ $ 4,725 3,815 3,145 180 — — 11,865 We utilize the amortization method to measure our mortgage servicing rights. Under the amortization method, we amortize our mortgage servicing rights in proportion to and over the period of net servicing income. Income generated as the result of new 119 mortgage servicing rights is reported as a component of mortgage banking income and totaled $3.3 million, $1.6 million, and $1.6 million in 2020, 2019 and 2018, respectively. Amortization of the servicing rights is reported as a component of mortgage banking income in our consolidated statements of income. Ancillary income is recorded in other income. Mortgage servicing rights are recorded when loans are sold to third-parties with servicing of those loans retained and we classify and pool our mortgage servicing rights into buckets of homogeneous characteristics. Initial fair value of the servicing right is calculated by a discounted cash flow model prepared by a third-party service provider based on market value assumptions at the time of origination and we assess the servicing right for impairment using current market value assumptions at each reporting period. Critical assumptions used in the discounted cash flow model include mortgage prepayment speeds, discount rates, and servicing income and costs. Variations in our assumptions could materially affect the estimated fair values. Changes to our assumptions are made when current trends and market data indicate that new trends have developed. Current market value assumptions based on loan product types (fixed-rate, adjustable-rate and government FHA loans) include average discount rates, servicing costs and ancillary income. Many of these assumptions are subjective and require a high level of management judgment. Our mortgage servicing rights portfolio and valuation assumptions are periodically reviewed by management. Prepayment speeds may be affected by economic factors such as home price appreciation, market interest rates, the availability of other credit products to our borrowers and customer payment patterns. Prepayment speeds include the impact of all borrower prepayments, including full payoffs, additional principal payments and the impact of loans paid off due to foreclosure liquidations. As market interest rates decline, prepayment speeds will generally increase as customers refinance existing mortgages under more favorable interest rate terms. As prepayment speeds increase, anticipated cash flows will generally decline resulting in a potential reduction, or impairment, to the fair value of the capitalized mortgage servicing rights. Alternatively, an increase in market interest rates may cause a decrease in prepayment speeds and therefore an increase in fair value of mortgage servicing rights. The following table presents the fair market value and key assumptions used in determining the fair market value of our mortgage servicing rights: (Dollars in thousands) Fair market value, beginning of period Fair market value, end of period Weighted average discount rate Weighted average prepayment speed assumption $ Year Ended December 31, 2020 2019 15,820 12,003 $ 9.6 % 17.6 % 17,696 15,820 9.5 % 14.2 % Loans serviced for others as of December 31, 2020 and 2019 totaled $1.73 billion and $1.89 billion, respectively. Loans serviced for others are not reported as assets on the Company's consolidated balance sheets. 9. DERIVATIVES We utilize various designated and undesignated derivative financial instruments to reduce our exposure to movements in interest rates including interest rate swaps, interest rate lock commitments and forward sale commitments. We measure all derivatives at fair value on our consolidated balance sheet. At each reporting period, we record the derivative instruments in other assets or other liabilities depending on whether the derivatives are in an asset or liability position. For derivative instruments that are designated as hedging instruments, we record the effective portion of the changes in the fair value of the derivative in AOCI, net of tax, until earnings are affected by the variability of cash flows of the hedged transaction. We immediately recognize the portion of the gain or loss in the fair value of the derivative that represents hedge ineffectiveness in current period earnings. For derivative instruments that are not designated as hedging instruments, changes in the fair value of the derivative are included in current period earnings. We had no derivative instruments designated as hedging instruments as of December 31, 2020 and December 31, 2019. Interest Rate Lock and Forward Sale Commitments We enter into interest rate lock commitments on certain mortgage loans that are intended to be sold. To manage interest rate risk on interest rate lock commitments, we also enter into forward loan sale commitments. The interest rate lock and forward loan sale commitments are accounted for as undesignated derivatives and are recorded at their respective fair values in other assets or other liabilities, with changes in fair value recorded in current period earnings. These instruments serve to reduce our 120 exposure to movements in interest rates. At December 31, 2020, we were a party to interest rate lock and forward sale commitments on $0.7 million and $16.6 million of mortgage loans, respectively. At December 31, 2019, we were a party to interest rate lock and forward sale commitments on $0.6 million and $9.0 million of mortgage loans, respectively. The following table presents the location of all assets and liabilities associated with our derivative instruments within the consolidated balance sheet: Derivatives Not Designated as Hedging Instruments Balance Sheet Location Fair Value at December 31, 2020 Fair Value at December 31, 2019 Fair Value at December 31, 2020 Fair Value at December 31, 2019 Asset Derivatives Liability Derivatives (Dollars in thousands) Interest rate lock and forward sale commitments Risk Participation Agreements Other assets / other liabilities $ 18 $ 8 $ 163 $ 28 In the first and fourth quarters of 2020, the Company entered into credit risk participation agreements ("RPA") with financial institution counterparties for interest rate swaps related to loans in which we participate. The risk participation agreements entered into by us a participant bank provide credit protection to the financial institution counterparties should the borrowers fail to perform on their interest rate derivative contracts with the financial institutions. The following table presents the impact of derivative instruments and their location within the consolidated statements of income for the periods presented: Derivatives Not in Cash Flow Hedging Relationship Location of Gain (Loss) Recognized in Earnings on Derivatives Amount of Gain (Loss) Recognized in Earnings on Derivatives Year ended December 31, 2020 Interest rate lock and forward sale commitments Risk participation agreements Year ended December 31, 2019 Interest rate lock and forward sale commitments Year ended December 31, 2018 Interest rate lock and forward sale commitments (Dollars in thousands) Mortgage banking income Other service charges and fees $ Mortgage banking income Mortgage banking income 121 (76) 1,323 63 (70) 10. DEPOSITS The Company had $898.9 million and $1.03 billion of total time deposits as of December 31, 2020 and 2019, respectively. Contractual maturities of total time deposits as of December 31, 2020 were as follows: (Dollars in thousands) Year Ending December 31: 2021 2022 2023 2024 2025 Thereafter Total $ $ 804,701 58,320 15,952 11,500 8,111 334 898,918 Time deposits that meet or exceed the FDIC insurance limit of $250,000 totaled $666.5 million and $766.4 million at December 31, 2020 and 2019, respectively. Contractual maturities of time deposits of $250,000 or more as of December 31, 2020 were as follows: (Dollars in thousands) Three months or less Over three months through six months Over six months through twelve months 2022 2023 2024 2025 Thereafter Total $ $ 282,610 233,739 112,245 31,313 3,835 890 1,824 — 666,456 At December 31, 2020 and 2019, overdrawn deposit accounts totaling $0.4 million and $0.9 million have been reclassified as loans on the consolidated balance sheets. 11. SHORT-TERM BORROWINGS The bank is a member of the FHLB and maintained a $1.81 billion line of credit, of which $1.52 billion remained available as of December 31, 2020. At December 31, 2020, short-term borrowings under this arrangement totaled $22.0 million. At December 31, 2019, short-term borrowings under this arrangement totaled $150.0 million. The FHLB provides standby letters of credit on behalf of the bank to secure certain public deposits. If the FHLB is required to make a payment on a standby letter of credit, the payment amount is converted to an advance at the FHLB. The standby letters of credit issued on our behalf by the FHLB totaled $268.0 million and $78.9 million at December 31, 2020 and 2019, respectively. At December 31, 2020 and 2019, our bank had additional unused borrowings available at the Federal Reserve discount window of $64.5 million and $65.3 million, respectively. As of December 31, 2020 and 2019, certain commercial real estate and commercial loans with a carrying value totaling $136.9 million and $126.1 million, respectively, were pledged as collateral on our line of credit with the Federal Reserve discount window. The Federal Reserve does not have the right to sell or repledge these loans. Interest expense on short-term borrowings totaled $0.7 million, $4.3 million and $1.2 million in 2020, 2019 and 2018, respectively. 122 A summary of our short-term borrowings as of December 31, 2020, 2019 and 2018 is as follows: (Dollars in thousands) Amount outstanding at December 31 Average amount outstanding during year Highest month-end balance during year Weighted average interest rate on balances outstanding at December 31 Weighted average interest rate during year 12. LONG-TERM DEBT $ 2020 Year Ended December 31, 2019 2018 $ 22,000 89,904 222,000 0.29 % 0.80 % $ 150,000 185,909 334,500 1.81 % 2.31 % 197,000 50,630 197,000 2.59 % 2.44 % Long-term debt, which is based on original maturity, consisted of FHLB advances and subordinated notes and debentures totaling $105.4 million and $101.5 million at December 31, 2020 and 2019, respectively. (Dollars in thousands) FHLB advances Subordinated notes, net of issuance costs Subordinated debentures Total December 31, 2020 2019 $ $ — $ 53,838 51,547 105,385 $ 50,000 — 51,547 101,547 At December 31, 2020, future principal payments on long-term debt based on redemption date or final maturity are as follows (dollars in thousands): (Dollars in thousands) Year Ending December 31: 2021 2022 2023 2024 2025 Thereafter Total $ $ — — — — — 106,547 106,547 Paycheck Protection Program Liquidity Facility To bolster the effectiveness of the SBA's PPP the Federal Reserve is supplying liquidity to participating financial institutions through term financing backed by PPP loans to small businesses. The PPP provides loans to small businesses so that they can keep their workers on the payroll. The Paycheck Protection Program Liquidity Facility ("PPPLF") will extend credit to eligible financial institutions that originate PPP loans, taking the loans as collateral at face value. During Q2 2020, we pledged $65.9 million in PPP loans to the Federal Reserve Bank and drew funds totaling $65.9 million from the Federal Reserve Bank related to the PPPLF. This was subsequently paid down during Q3 2020. At December 31, 2020, there were no draws outstanding from the Federal Reserve Bank under the PPPLF and no PPP loans were pledged to the Federal Reserve Bank. FHLB Advances We had no FHLB long-term advances outstanding as of December 31, 2020 and $50.0 million as of December 31, 2019. At December 31, 2020, our bank had FHLB advances available of approximately $1.52 billion, which was secured by certain real estate loans with a carrying value of $2.75 billion in accordance with the collateral provisions of the Advances, Pledge and Security Agreement with the FHLB. Interest expense on FHLB long-term advances was $1.5 million, $1.6 million and $0.2 million in 2020, 2019 and 2018, respectively. 123 Subordinated Debentures As of December 31, 2020 and December 31, 2019, the Company had the following junior subordinated debentures outstanding: (Dollars in thousands) December 31, 2020 Name of Trust Name of Trust Trust IV Trust V Total (Dollars in thousands) Trust IV Trust V Total Amount of Subordinated Debentures Interest Rate 30,928 Three month LIBOR + 2.45% 20,619 Three month LIBOR + 1.87% 51,547 December 31, 2019 Amount of Subordinated Debentures Interest Rate 30,928 Three month LIBOR + 2.45% 20,619 Three month LIBOR + 1.87% 51,547 $ $ $ In October 2003, we created two wholly-owned statutory trusts, CPB Capital Trust II, a Delaware statutory trust ("Trust II") and CPB Statutory Trust III, a Delaware statutory trust ("Trust III"). We completed the redemption of $20.0 million of floating rate trust preferred securities issued by Trust II in January 2019 and $20.0 million of floating rate preferred securities issued by Trust III in December 2018. In September 2004, we created a wholly-owned statutory trust, CPB Capital Trust IV ("Trust IV"). Trust IV issued $30.0 million in floating rate trust preferred securities bearing an interest rate of three-month LIBOR plus 2.45% and maturing on December 15, 2034. The principal assets of Trust IV are $30.9 million of the Company's junior subordinated debentures with an identical interest rate and maturity as the Trust IV trust preferred securities. Trust IV issued $0.9 million of common securities to the Company. In December 2004, we created a wholly-owned statutory trust, CPB Statutory Trust V ("Trust V"). Trust V issued $20.0 million in floating rate trust preferred securities bearing an interest rate of three-month LIBOR plus 1.87% and maturing on December 15, 2034. The principal assets of Trust V are $20.6 million of the Company's junior subordinated debentures with an identical interest rate and maturity as the Trust V trust preferred securities. Trust V issued $0.6 million of common securities to the Company. The Company is not considered the primary beneficiary of Trusts IV and V, therefore the trusts are not considered a variable interest entity and are not consolidated in the Company's financial statements. Rather the subordinated debentures are shown as a liability on the Company's consolidated balance sheets. The Company's investment in the common securities of the trusts are included in investment in unconsolidated subsidiaries in the Company's consolidated balance sheets. The floating rate trust preferred securities, the junior subordinated debentures that are the assets of Trusts IV and V and the common securities issued by Trusts IV and V are redeemable in whole or in part on any interest payment date on or after December 15, 2009 for Trust IV and V, or at any time in whole but not in part within 90 days following the occurrence of certain events. Our obligations with respect to the issuance of the trust preferred securities constitute a full and unconditional guarantee by the Company of each trust's obligations with respect to its trust preferred securities. Subject to certain exceptions and limitations, we may elect from time to time to defer interest payments on the subordinated debentures, which would result in a deferral of distribution payments on the related trust preferred securities, for up to 20 consecutive quarterly periods without default or penalty. Subordinated Notes As of December 31, 2020, the Company had the following subordinated notes outstanding: 124 (Dollars in thousands) December 31, 2020 Name Amount of Subordinated Notes Interest Rate October 2020 Private Placement $ 4.75% for the first five years. Resets quarterly thereafter to the then current three- month SOFR. 55,000 On October 20, 2020, the Company completed a $55.0 million private placement of ten-year fixed-to-floating rate subordinated notes, which will be used to support regulatory capital ratios and for general corporate purposes. The Company exchanged the privately placed notes for registered notes with the same terms and in the same aggregate principal amount at the end of the fourth quarter of 2020. The Notes bear a fixed interest rate of 4.75% for the first five years and will reset quarterly thereafter for the remaining five years to the then current three-month Secured Overnight Financing Rate ("SOFR"), as published by the Federal Reserve Bank of New York, plus 456 basis points. The subordinated notes may be included in Tier 2 capital, with certain limitations applicable, under current regulatory guidelines and interpretations. The subordinated notes had a carrying value of $53.8 million, net of unamortized debt issuance costs of $1.2 million, at December 31, 2020. 13. EQUITY As a Hawaii state-chartered bank, Central Pacific Bank may only pay dividends to the extent it has retained earnings as defined under Hawaii banking law ("Statutory Retained Earnings"), which differs from GAAP retained earnings. As of December 31, 2020, the bank had Statutory Retained Earnings of $82.5 million. Dividends are payable at the discretion of the Board of Directors and there can be no assurance that the Board of Directors will continue to pay dividends at the same rate, or at all, in the future. Our ability to pay cash dividends to our shareholders is subject to restrictions under federal and Hawaii law, including restrictions imposed by the FRB and covenants set forth in various agreements we are a party to, including covenants set forth in our subordinated debentures. We repurchase shares of our common stock when we believe such repurchases are in the best interests of the Company. In January 2020, the Company’s Board of Directors authorized the repurchase of up to $30.0 million of its common stock from time to time in the open market or in privately negotiated transactions, pursuant to a newly authorized share repurchase program (the "2020 Repurchase Plan"). The 2020 Repurchase Plan replaced and superseded in its entirety the share repurchase program previously approved by the Company's Board of Directors, which had $19.8 million in remaining repurchase authority. The Company's 2020 Repurchase Plan is subject to a one year expiration. In March 2020, the Company temporarily suspended the Repurchase Plan due to uncertainty in the wake of the current COVID-19 pandemic. In the year ended December 31, 2020, a total of 206,802 shares of common stock, at a cost of $4.7 million, were repurchased under the 2020 Repurchase Plan. A total of $26.6 million remained available for repurchase under the 2020 Repurchase Plan at December 31, 2020. In the year ended December 31, 2019, 797,003 shares of common stock, at a cost of $22.8 million, were repurchased under the Company's share repurchase program. 14. REVENUE FROM CONTRACTS WITH CUSTOMERS Revenue Recognition Accounting Standards Codification ("ASC") 606, "Revenue from Contracts with Customers", establishes principles for reporting information about the nature, amount, timing and uncertainty of revenue and cash flows arising from an entity's contracts to provide goods or services to its customers. The core principle requires an entity to recognize revenue to depict the transfer of goods or services to customers in an amount that reflects the consideration that it expects to be entitled to receive in exchange for those goods or services. Revenue is recognized as performance obligations are satisfied. The Company recognizes revenues as they are earned based on contractual terms, as transactions occur, or as services are provided and collectability is reasonably assured. Our principal source of revenue is derived from interest income on financial 125 instruments, such as our loan and investment securities portfolios, as well as revenue related to our mortgage banking activities. These revenue-generating transactions are out of scope of ASC 606, but are subject to other GAAP and discussed elsewhere within our disclosures. We also generate other revenue in connection with our broad range of banking products and financial services. Descriptions of our other revenue-generating activities that are within the scope of ASC 606, which are presented in our consolidated statements of income as components of other operating income are as follows: Mortgage banking income Loan placement fees, included in mortgage banking income, primarily represent revenues earned by the Company for loan placement and underwriting. Revenues for these services are recorded at a point-in-time, upon completion of a contractually identified transaction, or when an advisory opinion is provided. Service charges on deposit accounts Revenue from service charges on deposit accounts includes general service fees for monthly account maintenance and activity- or transaction-based fees and consist of transaction-based revenue, time-based revenue (service period), item-based revenue or some other individual attribute-based revenue. Revenue is recognized when our performance obligation is completed which is generally monthly for account maintenance services or when a transaction has been completed (such as stop payment fees). Payment for such performance obligations are generally received at the time the performance obligations are satisfied. Other Service Charges and Fees Revenue from other service charges and fees includes fees on foreign exchange, cards and payments income, safe deposit rental income and other service charges, commissions and fees. The Company provides foreign currency exchange services to customers, whereby cash can be converted to different foreign currencies, and vice versa. As a result of the services, a gain or loss is recognized on foreign currency transactions, as well as income related to commissions and fees earned on each transaction. Revenue from the commissions and fees earned on the transactions fall within the scope of ASC 606, and is recorded in a manner that reflects the timing of when transactions occur, and as services are provided. Realized and unrealized gains or losses related to foreign currency are out of scope of ASC 606. Cards and payments income includes interchange fees from debit cards processed through card association networks, merchant services, and other card related services. Interchange rates are generally set by the credit card associations and based on purchase volumes and other factors. Interchange fees are recognized as transactions occur. Interchange expenses related to cards and payments income are presented gross in other operating expense. Merchant services income represents account management fees and transaction fees charged to merchants for the processing of card association network transactions. Merchant services revenue is recognized as transactions occur, or as services are performed. Other service charges, commissions and fees include automated teller machines ("ATM") surcharge and interchange fees, bill payment fees, cashier’s check and money order fees, wire transfer fees, loan brokerage fees, and commissions on sales of insurance, broker-dealer products, letters of credit, and travelers’ checks. Revenue from these fees and commissions is recorded in a manner that reflects the timing of when transactions occur, and as services are provided. Based on the nature of the commission agreement with the broker-dealer and each insurance provider, we may recognize revenue from broker-dealer and insurance commissions over time or at a point-in-time as our performance obligation is satisfied. Income from Fiduciary Activities Income from fiduciary activities includes fees from wealth management, trust, custodial and escrow services provided to individual and institutional customers. Revenue is generally recognized monthly based on a minimum annual fee and/or the market value of assets in custody. Additional fees are recognized for transactional activity. Revenue from trade execution and brokerage services is earned through commissions from trade execution on behalf of clients. Revenue from these transactions is recognized at the trade date. Any ongoing service fees are recognized on a monthly basis as services are performed. 126 Net Gain (Loss) on Sales of Foreclosed Assets The Company records a gain or loss on the sale of a foreclosed property when control of the property transfers to the Company, which typically occurs at the time the deed is executed. The Company does not finance the sale of the foreclosed property. The following presents the Company's other operating income, segregated by revenue streams that are in-scope and out-of-scope of ASC 606 for the periods presented: (Dollars in thousands) Other operating income: In-scope of ASC 606 Mortgage banking income Service charges on deposit accounts Other service charges and fees Income on fiduciary activities Net gain (loss) on sales of foreclosed assets In-scope other operating income Out-of-scope other operating income Total other operating income 15. MORTGAGE BANKING INCOME Year Ended December 31, 2020 2019 $ $ 1,128 $ 6,234 11,621 4,829 (15) 23,797 21,401 45,198 $ Noninterest income from the Company's mortgage banking activities includes the following components for the periods presented: (Dollars in thousands) Mortgage banking income: Net loan servicing fees Amortization of mortgage servicing rights Net gain on sale of residential mortgage loans Unrealized gain (loss) on interest rate locks Loan placement fees Total mortgage banking income 16. SHARE-BASED COMPENSATION 2020 Year Ended December 31, 2019 2018 $ $ 2,754 $ (6,167) 16,043 (76) 1,128 13,682 $ 4,252 $ (2,460) 4,128 63 702 6,685 $ 702 8,406 12,536 4,395 (145) 25,894 15,907 41,801 5,159 (1,859) 4,085 (70) 747 8,062 In accordance with ASC 718, compensation expense is recognized only for those shares expected to vest, based on the Company's historical experience and future expectations. The following table summarizes the effects of share-based compensation for options and awards granted under the Company's equity incentive plans for each of the periods presented: (Dollars in thousands) Salaries and employee benefits Directors stock awards Income tax benefit Net share-based compensation effect 2020 Year Ended December 31, 2019 2018 $ $ 3,822 $ 165 (809) 3,178 $ 4,289 $ 96 (1,427) 2,958 $ 3,787 255 (1,227) 2,815 127 Upon exercise or vesting of a share-based award, if the tax deduction exceeds the compensation cost that was previously recorded for financial statement purposes, this will result in an excess tax benefit. Effective January 1, 2017, ASU 2016-09, "Compensation-Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting" requires the Company to recognize all excess tax benefits or tax deficiencies through the income statement as income tax expense/benefit. Under previous GAAP, any excess tax benefits were recognized in additional-paid-in-capital to offset current-period and subsequent-period tax deficiencies. During 2020, 2019 and 2018, the Company recorded an income tax expense of $0.3 million and a benefit of $0.3 million and $0.1 million, respectively, as a result of restricted stock units vesting during the year. The Company's share-based compensation arrangements are described below: Equity Incentive Plans We have adopted equity incentive plans for the purpose of granting options, restricted stock and other equity based awards for the Company's common stock to directors, officers and other key individuals. Option awards are generally granted with an exercise price equal to the market price of the Company's common stock at the date of grant; those option awards generally vest based on three or five years of continuous service and have 10-year contractual terms. Certain option and share awards provide for accelerated vesting if there is a change in control (as defined in the stock option plans below). We have historically issued new shares of common stock upon exercises of stock options and purchases of restricted awards. In September 2004, we adopted and our shareholders approved the 2004 Stock Compensation Plan ("2004 Plan") making available 1,500,000 shares for grants to employees and directors. Upon adoption of the 2004 Plan, all unissued shares from the previous 1997 Plan were frozen and no new options were granted under the 1997 Plan. In May 2007, the 2004 Plan was amended to increase the number of shares available for grant by an additional 1,000,000 shares. In April 2011, the 2004 Plan was amended to increase the number of shares authorized from 1,402,589 to 4,944,831. In April 2013, we adopted and our shareholders approved the 2013 Stock Compensation Plan ("2013 Plan") making available 2,200,000 shares for grants to employees and directors. Upon adoption of the 2013 Plan, all unissued shares from the 2004 Plan were frozen and no new grants will be granted under the 2004 Plan. Shares may continue to be settled under the 2004 Plan pursuant to previously outstanding awards. New shares are issued from the 2013 Plan. As of December 31, 2020, 2019 and 2018, a total of 996,850, 1,304,773 and 1,468,137 shares, respectively, were available for future grants under our 2013 Plan. Stock Options The fair value of each option award is estimated on the date of grant based on the following: Valuation and amortization method—We estimate the fair value of stock options granted using the Black-Scholes option pricing formula and a single option award approach. We use historical data to estimate option exercise and employee termination activity within the valuation model; separate groups of employees that have similar historical exercise behavior are considered separately for valuation purposes. This fair value is then amortized on a straight-line basis over the requisite service periods of the awards, which is generally the vesting period. Expected life —The expected life of options represents the period of time that options granted are expected to be outstanding. Expected volatility —Expected volatilities are based on the historical volatility of the Company's common stock. Risk-free interest rate —The risk-free interest rate for periods within the contractual life of the option is based on the Treasury yield curve in effect at the time of grant. Expected dividend —The expected dividend assumption is based on our current expectations about our anticipated dividend policy. 128 The following is a summary of option activity for our stock option plans for the year ended December 31, 2020: Stock options outstanding as of January 1, 2020 Changes during the year: Granted Exercised Expired Forfeited Stock options outstanding as of December 31, 2020 Vested and exercisable as of December 31, 2020 Number of Units Weighted Average Exercise Price 133,813 $ 14.31 — — — — 133,813 133,813 — — — — 14.31 14.31 Weighted Average Remaining Contractual Term (in years) Aggregate Intrinsic Value (in thousands) 1.3 $ 1.3 629 629 The aggregate intrinsic value is calculated as the difference between the exercise price of the underlying option awards and the quoted price of the Company's common stock for the options that were in-the-money as of December 31, 2020. There were no options exercised during the year ended December 31, 2020. During the years ended December 31, 2019 and 2018, the aggregate intrinsic value of options exercised under our stock option plan determined as of the date of exercise was $0.2 million and $0.2 million, respectively. As of December 31, 2020, all compensation costs related to stock options granted to employees under our stock option plans have been recognized. As of December 31, 2020, all shares have been vested. There were no shares that vested in 2020, 2019 and 2018. No stock options were granted during the years ended December 31, 2020, 2019 and 2018. Restricted Stock Awards and Units Under the 1997, 2004 and 2013 Plans, we awarded restricted stock awards and units to our non-officer directors and certain senior management personnel. The awards typically vest over a three or five year period from the date of grant and are subject to forfeiture until performance and employment targets are achieved. Compensation expense is measured as the market price of the stock awards on the grant date, and is recognized over the specified vesting periods. As of December 31, 2020, there was $6.4 million of total unrecognized compensation cost related to restricted stock awards and units that is expected to be recognized over a weighted-average period of 2.0 years. 129 The table below presents the activity of restricted stock awards and units for each of the periods presented: Unvested as of December 31, 2017 Changes during the year: Granted Forfeited Vested Unvested as of December 31, 2018 Changes during the year: Granted Forfeited Vested Unvested as of December 31, 2019 Changes during the year: Granted Forfeited Vested Unvested as of December 31, 2020 17. PENSION PLANS Defined Benefit Retirement Plan Number of Units Weighted Average Grant Date Fair Value 397,551 $ 25.49 Fair Value of Restricted Stock Awards and Units That Vested During The Year (in thousands) 118,846 (25,481) (128,191) 362,725 181,431 (17,689) (160,000) 366,467 322,180 (28,058) (128,215) 532,374 29.47 27.39 24.59 26.98 28.89 29.10 24.55 28.89 18.11 23.79 29.48 22.49 $ 3,763 3,927 3,780 The bank has a defined benefit retirement plan that covered substantially all of its employees who were employed during the period that the plan was in effect. The plan was initially curtailed in 1986, and accordingly, plan benefits were fixed as of that date. Effective January 1, 1991, the bank reactivated its defined benefit retirement plan. As a result of the reactivation, employees for whom benefits were fixed in 1986 began to accrue additional benefits under a new formula that became effective January 1, 1991. Employees who were not participants at curtailment, but who were subsequently eligible to join, became participants effective January 1, 1991. Under the reactivated plan, benefits are based upon the employees' years of service and their highest average annual salaries in a 60-consecutive- month period of service, reduced by benefits provided from the bank's terminated money purchase pension plan. The reactivation of the defined benefit retirement plan resulted in an increase of $5.9 million in the unrecognized prior service cost, which was amortized over a period of 13 years. Effective December 31, 2002, the bank curtailed its defined benefit retirement plan, and accordingly, plan benefits were fixed as of that date. 130 The following tables set forth information pertaining to the defined benefit retirement plan: (Dollars in thousands) Change in benefit obligation: Benefit obligation at beginning of year Interest cost Actuarial (gains) losses Benefits paid Benefit obligation at end of the year Change in plan assets, at fair value: Fair value of plan assets at beginning of year Actual return on plan assets Benefits paid Fair value of plan assets at end of year Funded status at end of year Amounts recognized in AOCI: Net actuarial losses Benefit obligation actuarial assumptions: Weighted average discount rate (Dollars in thousands) Components of net periodic benefit cost: Interest cost Expected return on plan assets Amortization of net actuarial losses Net periodic benefit cost Net periodic cost actuarial assumptions: Weighted average discount rate Expected long-term rate of return on plan assets Year Ended December 31, 2020 2019 21,603 641 1,288 (1,613) 21,919 21,309 1,457 (1,613) 21,153 (766) (6,467) $ $ $ 20,746 828 1,677 (1,648) 21,603 19,874 3,083 (1,648) 21,309 (294) (6,625) $ $ $ 2.3 % 3.1 % 2020 Year Ended December 31, 2019 2018 $ $ 641 (920) 909 630 $ $ 3.1 % 4.5 % 828 (996) 1,101 933 $ $ 796 (1,206) 979 569 4.2 % 5.3 % 3.6 % 5.5 % The long-term rate of return on plan assets reflects the weighted-average long-term rates of return for the various categories of investments held in the plan. The expected long-term rate of return is adjusted when there are fundamental changes in expected returns on the plan investments. The defined benefit retirement plan assets consist primarily of equity and debt securities. Our asset allocations by asset category were as follows: Equity securities Debt securities Other Total December 31, 2020 2019 39.5 % 56.1 4.4 100.0 % 39.1 % 57.5 3.4 100.0 % 131 Equity securities included the Company's common stock in the amount of $0.1 million at December 31, 2020 and 2019. Our investment strategy for the defined benefit retirement plan is to maximize the long-term rate of return on plan assets while maintaining an acceptable level of risk. The investment policy establishes a target allocation for each asset class that is reviewed periodically and rebalanced when considered appropriate. The fair values of the defined benefit retirement plan as of December 31, 2020 and 2019 by asset category were as follows: (Dollars in thousands) December 31, 2020 Money market accounts Mutual funds Government obligations Common stocks Preferred stocks Corporate bonds and debentures Total (Dollars in thousands) December 31, 2019 Money market accounts Mutual funds Government obligations Common stocks Preferred stocks Corporate bonds and debentures Total Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) 928 13,462 — 1,993 260 — 16,643 $ $ — — 2,334 — — 2,176 4,510 $ $ Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) 727 13,434 — 2,475 173 — 16,809 $ $ — — 2,587 — — 1,913 4,500 $ $ $ $ $ $ We are not required by funding regulations or laws to make any contributions to our defined benefit retirement plan in 2021. Estimated future benefit payments in each of the next five years and in the aggregate for the five years thereafter are as follows: (Dollars in thousands) Year Ending December 31: 2021 2022 2023 2024 2025 2026-2030 Total 132 Total 928 13,462 2,334 1,993 260 2,176 21,153 Total 727 13,434 2,587 2,475 173 1,913 21,309 1,628 1,576 1,518 1,486 1,448 6,267 13,923 — — — — — — — — — — — — — — $ $ $ $ $ $ Supplemental Executive Retirement Plans In 1995, 2001, 2004 and 2006, our bank established Supplemental Executive Retirement Plans ("SERP") that provide certain officers of the Company with supplemental retirement benefits. On December 31, 2002, the 1995 and 2001 SERP were curtailed. In conjunction with the merger with CB Bancshares, Inc. ("CBBI"), we assumed CBBI's SERP obligation. The following tables set forth information pertaining to the SERP: (Dollars in thousands) Change in benefit obligation Benefit obligation at beginning of year Interest cost Actuarial (gains) losses Benefits paid Benefit obligation at end of year Change in plan assets Fair value of plan assets at beginning of year Employer contributions Benefits paid Fair value of plan assets at end of year Funded status at end of year Amounts recognized in AOCI Net transition obligation Prior service cost Net actuarial losses Total amounts recognized in AOCI Benefit obligation actuarial assumptions Weighted average discount rate (Dollars in thousands) Components of net periodic benefit cost Interest cost Amortization of net actuarial (gains) losses Amortization of net transition obligation Amortization of prior service cost Net periodic benefit cost Net periodic cost actuarial assumptions Weighted average discount rate Year Ended December 31, 2020 2019 11,971 341 737 (309) 12,740 — 309 (309) — (12,740) (44) — (3,070) (3,114) $ $ $ $ 10,355 430 1,517 (331) 11,971 — 331 (331) — (11,971) (64) (14) (2,583) (2,661) $ $ $ $ 2.1 % 3.0 % 2020 Year Ended December 31, 2019 2018 $ $ 341 251 18 14 624 $ $ 430 16 18 18 482 $ $ 389 174 18 18 599 3.1 % 4.2 % 3.5 % The SERP holds no plan assets other than employer contributions that are paid as benefits during the year. We expect to contribute $0.3 million to the SERP in 2021. 133 Estimated future benefit payments reflecting expected future service for the SERP in each of the next five years and in the aggregate for the five years thereafter are as follows: (Dollars in thousands) Year Ending December 31: 2021 2022 2023 2024 2025 2026-2030 Total $ $ 304 471 640 629 617 4,334 6,995 18. 401(K) RETIREMENT SAVINGS PLAN We maintain a 401(k) Retirement Savings Plan ("Retirement Savings Plan") that covers substantially all employees of the Company. The Retirement Savings Plan allows employees to direct their own investments among a selection of investment alternatives and is funded by employee elective deferrals, employer matching contributions and employer discretionary contributions. We have the option of making regular matching contributions on employee's elective deferrals. The Company has sole discretion in determining the percentage to be matched, subject to limitations of the Internal Revenue Code. From January 1, 2020 to June 30, 2020, we matched 100% of an employee's elective deferrals, up to 4% of the employee's pay each pay period. Effective July 1, 2020, we temporarily suspended matching contributions due to economic uncertainty in the wake of the COVID-19 pandemic. In lieu of matching contributions, we provided an equity grant of the Company's common stock to all 401(k)-eligible employees as of June 30, 2020 that will vest ratably over three years. The equity grants were made outside of the Retirement Savings Plan. We also have the option of making discretionary contributions into the Retirement Savings Plan. The Company has sole discretion in determining the discretionary contribution, subject to limitations of the Internal Revenue Code. On December 31, 2020, we made a discretionary contribution to all 401(k)-eligible employees, excluding Executive Committee and Managing Committee members, of 2% of the employee's eligible compensation, up to $1,250 per employee. We did not make any discretionary contributions in 2019 and 2018. Total contributions to the Retirement Savings Plan totaled $2.1 million, $2.3 million and $2.1 million in 2020, 2019 and 2018, respectively. 19. OPERATING LEASES We lease certain property and equipment with lease terms expiring through 2045. In some instances, a lease may contain renewal options for periods ranging from five to 15 years. All renewal options are likely to be exercised and therefore have been recognized as part of our right-of-use assets and lease liabilities in accordance with ASC 842, "Leases". Certain leases also contain variable payments that are primarily determined based on common area maintenance costs and Hawaii state tax rates. All leases are operating leases and we do not include any short-term leases in the calculation of the right-of-use assets and lease liabilities. The most significant assumption related to the Company’s application of ASC 842 was the discount rate assumption. As most of the Company’s lease agreements do not provide for an implicit interest rate, the Company uses the collateralized interest rate that the Company would have to pay to borrow over a similar term to estimate the Company’s lease liability. 134 Total lease cost, cash flow information, weighted-average remaining lease term and weighted-average discount rate is summarized below for the periods indicated: (Dollars in thousands) Lease cost: Operating lease cost Variable lease cost Less: sublease income Total lease cost Other information: Operating cash flows from operating leases Weighted-average remaining lease term - operating leases Weighted-average discount rate - operating leases Year Ended December 31, 2020 2019 $ $ $ $ $ 6,621 2,689 (15) 9,295 (6,371) 11.91 years 3.89 % 6,514 2,637 (44) 9,107 (6,230) 13.51 years 3.92 % The following is a schedule of annual undiscounted cash flows for our operating leases and a reconciliation of those cash flows to the operating lease liabilities for the next five succeeding fiscal years and all years thereafter: (Dollars in thousands) Year Ending December 31, 2021 2022 2023 2024 2025 Thereafter Total Undiscounted Cash Flows Lease Liability Expense Lease Liability Reduction $ $ 6,408 5,954 5,396 5,091 4,795 32,086 59,730 $ $ 1,726 1,559 1,405 1,262 1,117 5,470 12,539 $ $ 4,682 4,395 3,991 3,829 3,678 26,616 47,191 In addition, the Company, as lessor, leases certain properties that it owns. All of these leases are operating leases. The following represents lease income related to these leases that was recognized for the periods indicated: (Dollars in thousands) Total rental income recognized Year Ended December 31, 2020 2019 $ 2,071 2,098 135 Based on the Company's leases as lessor as of December 31, 2020, estimated lease payments for the next five succeeding fiscal years and all years thereafter are as follows: (Dollars in thousands) Year Ending December 31, 2021 2022 2023 2024 2025 Thereafter Total Net rent expense for all operating leases for the year ended December 31, 2018 is summarized as follows: (Dollars in thousands) Rent expense charged to net occupancy Less: sublease income Net rent expense charged to net occupancy Add: rent expense charged to equipment expense Total net rent expense 20. INCOME TAXES Components of income tax expense (benefit) for the years ended December 31, 2020, 2019 and 2018 were as follows: $ $ $ $ Year Ended December 31, 2018 (Dollars in thousands) Current expense: Federal State Total current Deferred expense: Federal State Total deferred Provision for income taxes 2020 Year Ended December 31, 2019 2018 $ $ 22,014 $ 2,833 24,847 (12,952) (135) (13,087) 11,760 $ 23,359 $ 211 23,570 (8,970) 5,005 (3,965) 19,605 $ 2,177 1,772 772 264 135 190 5,310 8,578 (41) 8,537 12 8,549 10,812 72 10,884 2,137 5,737 7,874 18,758 On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) was signed into law to provide certain relief as a result of COVID-19. As of December 31, 2020, the Company has determined that neither the CARES Act nor changes to income tax laws or regulations in other jurisdictions have a significant impact on income tax expense. On December 27, 2020, the Consolidated Appropriations Act, 2021 was signed into law and extends several provisions of the CARES Act. As of December 31, 2020, the Company has determined that neither this Act nor changes to income tax laws or regulations in other jurisdictions have a significant impact on income tax expense. On December 22, 2017, H.R.1, commonly referred to as the Tax Cuts and Jobs Act (“Tax Reform”) was signed into law making significant changes to the U.S. federal tax code. The most impactful component of the legislation, as related to the Company, included a decrease in the current U.S. federal corporate tax rate from 35% to 21% for the year beginning January 1, 136 2018. While the most significant impacts of the law change were recorded when the law was enacted in 2017, in 2018, the Company recorded an income tax benefit of $1.5 million related to the finalization of the impact of Tax Reform, which also included the impact of a tax method change for software development and prepaid expenses that was filed in 2018. Income tax expense (benefit) for the periods presented differed from the "expected" tax expense (computed by applying the U.S. federal corporate tax rate of 21% for the years ended December 31, 2020, 2019 and December 31, 2018, to income (loss) before income taxes) for the following reasons: (Dollars in thousands) Computed "expected" tax expense (benefit) Increase (decrease) in taxes resulting from: 2020 Year Ended December 31, 2019 2018 $ 10,297 $ 16,365 $ 16,430 Tax-exempt interest income Other tax-exempt income Low-income housing and energy tax credits State income taxes, net of Federal income tax effect, excluding impact of deferred tax valuation allowance Change in the beginning-of-the-year balance of the valuation allowance for deferred tax assets allocated to income tax expense Impact of Tax Reform on net deferred tax assets Other, net Total $ (528) (799) (332) 2,590 (22) — 554 11,760 $ (675) (652) (182) 4,345 (41) — 445 19,605 $ The tax effects of temporary differences that gave rise to significant portions of the deferred tax assets and deferred tax liabilities were as follows: (Dollars in thousands) Deferred tax assets Lease liability Allowance for credit losses Accrued expenses Employee retirement benefits Federal and state tax credit carryforwards State net operating loss carryforwards Restricted stock and non-qualified stock options Premises and equipment Other Total deferred tax assets Deferred tax liabilities Right-of-use lease asset Intangible assets Other Total deferred tax liabilities Less: Deferred tax valuation allowance Net deferred tax assets December 31, 2020 2019 $ 12,624 $ 17,576 2,447 3,143 — 3,134 963 3,996 4,787 48,670 12,267 3,174 3,383 18,824 3,398 $ 26,448 $ 137 (808) (445) 35 4,756 140 (1,542) 192 18,758 14,095 10,136 1,795 2,847 1,821 3,181 954 3,365 2,488 40,682 14,019 3,941 2,761 20,721 3,420 16,541 In assessing the realizability of our net DTA, management considers whether it is more likely than not that some portion or all of the DTA will not be realized. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become deductible. Management considers the reversal of deferred tax liabilities (including the impact of available carryback and carryforward periods), projected future taxable income and tax-planning strategies in making this assessment. As of December 31, 2020, the valuation allowance on our net DTA totaled $3.4 million, of which $3.2 million related to our DTA from net apportioned net operating loss ("NOL") carryforwards for California state income tax purposes as we do not expect to generate sufficient income in California to utilize the DTA. The remaining $0.2 million relates to a valuation allowance on a Hawaii capital loss carry forward balance of $6.2 million that we do not expect to be able to utilize. The net change in the valuation allowance was a decrease of $22 thousand in 2020, compared to a decrease of $41 thousand in 2019. Net of this valuation allowance, the Company's net DTA totaled $26.4 million as of December 31, 2020, compared to a net DTA of $16.5 million as of December 31, 2019. At December 31, 2020, the Company had NOL carryforwards for California state income tax purposes of $36.6 million, which are available to offset future state taxable income. California NOL carryforwards will expire if not utilized beginning in 2028. The Company does not have any NOL carryforwards for U.S. federal or Hawaii state income tax purposes. In addition, the Hawaii tax credit carried forward from prior year was fully utilized in the current year. At December 31, 2020, we have no material unrecognized tax benefits that, if recognized would favorably affect the effective income tax rate in future periods. We do not expect our unrecognized tax benefits to change significantly over the next 12 months. We are subject to U.S. federal income tax as well as income tax of multiple state jurisdictions. Taxable years through 2016 are closed. 21. ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) The following table presents the components of other comprehensive income (loss) for the years ended December 31, 2020, 2019 and 2018, by component: (Dollars in thousands) Year ended December 31, 2020 Net unrealized gains on investment securities: Net unrealized gains arising during the period Add: Reclassification adjustment for losses realized in net income Net unrealized gains on investment securities Defined benefit plans: Net actuarial losses arising during the period Amortization of net actuarial losses Amortization of net transition obligation Amortization of prior service cost Defined benefit plans, net Other comprehensive income Before Tax Tax Effect Net of Tax $ $ $ 15,939 201 16,140 (1,488) 1,160 18 14 (296) 15,844 $ $ 4,260 54 4,314 (508) 310 5 4 (189) 4,125 $ 11,679 147 11,826 (980) 850 13 10 (107) 11,719 138 (Dollars in thousands) Year ended December 31, 2019 Net unrealized gains on investment securities: Net unrealized gains arising during the period Less: Reclassification adjustment for gains realized in net income Net unrealized gains on investment securities Defined benefit plans: Net actuarial losses arising during the period Amortization of net actuarial losses Amortization of net transition obligation Amortization of prior service cost Defined benefit plans, net Other comprehensive income (Dollars in thousands) Year ended December 31, 2018 Net unrealized losses on investment securities: Net unrealized losses arising during the period Add: Reclassification adjustment for losses realized in net income Net unrealized losses on investment securities Defined benefit plans: Net actuarial gains arising during the period Amortization of net actuarial losses Amortization of net transition obligation Amortization of prior service cost Defined benefit plans, net Other comprehensive loss Before Tax Tax Effect Net of Tax $ $ $ $ $ 37,696 (36) 37,660 $ 10,102 (10) 10,092 (1,106) 1,117 18 18 47 37,707 Before Tax (19,063) (279) (19,342) 264 1,153 18 18 1,453 (17,889) $ $ $ (296) 299 5 5 13 10,105 Tax Effect (5,145) (75) (5,220) 71 329 5 5 410 (4,810) $ $ $ 27,594 (26) 27,568 (810) 818 13 13 34 27,602 Net of Tax (13,918) (204) (14,122) 193 824 13 13 1,043 (13,079) 8,409 10,699 1,020 11,719 20,128 The following table presents the changes in each component of AOCI, net of tax, for the years ended December 31, 2020, 2019 and 2018: (Dollars in thousands) Year ended December 31, 2020 Balance at beginning of period Other comprehensive income (loss) before reclassifications Amounts reclassified from AOCI Net other comprehensive income (loss) Balance at end of period Investment Securities Defined Benefit Plans AOCI $ $ 14,825 $ (6,416) $ 11,679 147 11,826 26,651 $ (980) 873 (107) (6,523) $ 139 (Dollars in thousands) Year ended December 31, 2019 Balance at beginning of period Impact of adoption of new accounting standards Adjusted balance at beginning of period Other comprehensive income (loss) before reclassifications Amounts reclassified from AOCI Net other comprehensive income (loss) Balance at end of period (Dollars in thousands) Year ended December 31, 2018 Balance at beginning of period Impact of adoption of new accounting standards Adjusted balance at beginning of period Impact of adoption of new accounting standards Other comprehensive income (loss) before reclassifications Amounts reclassified from AOCI Total other comprehensive income (loss) Balance at end of period Investment Securities Defined Benefit Plans AOCI (9,643) (3,100) (12,743) 27,594 (26) 27,568 14,825 $ $ (6,450) $ — (6,450) (810) 844 34 (6,416) $ (16,093) (3,100) (19,193) 26,784 818 27,602 8,409 Investment Securities Defined Benefit Plans AOCI 5,073 $ (139) 4,934 (6,112) $ — (6,112) (455) (1,381) (13,918) (204) (14,122) (9,643) $ 193 850 1,043 (6,450) $ (1,039) (139) (1,178) (1,836) (13,725) 646 (13,079) (16,093) $ $ $ $ 140 The following table presents the amounts reclassified out of each component of AOCI for the years ended December 31, 2020, 2019 and 2018: Details about AOCI Components Sale of available-for-sale investment securities: Amount Reclassified from AOCI Year ended December 31, 2019 (Dollars in thousands) 2018 2020 Affected Line Item in the Statement Where Net Income is Presented Realized gains (losses) on available-for-sale investment securities $ Tax effect Net of tax $ (201) $ 54 (147) $ 36 $ (10) 26 $ 279 Net gains (losses) on sales of investment securities (75) 204 Income tax benefit (expense) Defined benefit plan items: Amortization of net actuarial losses Amortization of net transition obligation Amortization of prior service cost Total before tax Tax effect Net of tax Total reclassifications, net of tax $ $ $ (1,160) $ (18) (14) (1,192) 319 (873) $ (1,117) $ (18) (18) (1,153) 309 (844) $ (1,153) Salaries and employee benefits (1) (18) Salaries and employee benefits (1) (18) Salaries and employee benefits (1) (1,189) 339 (850) Income tax expense (1,020) $ (818) $ (646) (1) These accumulated other comprehensive income components are included in the computation of net periodic pension cost (see Note 17 - Pension Plans for additional details). 22. EARNINGS PER SHARE The table below presents the information used to compute basic and diluted earnings per share for the years ended December 31, 2020, 2019 and 2018: (In thousands, except per share data) Net income Weighted average shares outstanding for basic earnings per share Add: Dilutive effect of employee stock options and awards Weighted average shares outstanding for diluted earnings per share Basic earnings per share Diluted earnings per share 2020 Year Ended December 31, 2019 2018 37,273 $ 58,322 $ 59,486 28,074,543 106,033 28,180,576 28,495,699 181,401 28,677,100 1.33 $ 1.32 $ 2.05 $ 2.03 $ 29,409,683 200,224 29,609,907 2.02 2.01 $ $ $ There were no potentially anti-dilutive securities that have been excluded from the dilutive share calculation for the years ended December 31, 2020, 2019, and 2018. 141 23. CONTINGENT LIABILITIES AND OTHER COMMITMENTS The Company and its subsidiaries are involved in legal actions arising in the ordinary course of business. Management, after consultation with legal counsel, believes the ultimate disposition of those matters will not have a material adverse effect on our consolidated financial statements. In the normal course of business there are outstanding contingent liabilities and other commitments such as unused letters of credit and items held for collections, which are not reflected in the accompanying consolidated financial statements. Management does not anticipate any material losses as a result of these transactions. 24. FINANCIAL INSTRUMENTS WITH OFF-BALANCE SHEET RISK We are a party to financial instruments with off-balance sheet risk in the normal course of business to meet the financing needs of our customers. These financial instruments include commitments to extend credit, standby letters of credit and financial guarantees written, forward foreign exchange contracts, interest rate contracts, and risk participation agreements. Those instruments involve, to varying degrees, elements of credit, interest rate and foreign exchange risk in excess of the amounts recognized in the consolidated balance sheets. The contract or notional amounts of those instruments reflect the extent of involvement we have in particular classes of financial instruments. Our exposure to credit loss in the event of nonperformance by the counter-party to the financial instrument for commitments to extend credit and standby letters of credit and financial guarantees written is represented by the contractual amount of those instruments. For forward foreign exchange contracts and interest rate contracts, the contract amounts do not represent exposure to credit loss. We control the credit risk of these contracts through credit approvals, limits and monitoring procedures. We use the same credit policies in making commitments and conditional obligations as we do for on-balance sheet instruments. Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract. Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee. Since many of the commitments are expected to expire without being drawn upon, the total commitment amounts do not necessarily represent future cash requirements. We evaluate each customer's creditworthiness on a case-by-case basis. The amount of collateral obtained, if deemed necessary, is based on management's credit evaluation of the counter-party. Collateral held varies but may include accounts receivable, inventory, property, plant and equipment, and income-producing commercial properties. Standby letters of credit and financial guarantees written are conditional commitments issued by us to guarantee the performance of a customer to a third-party. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan facilities to customers. We hold collateral supporting those commitments for which collateral is deemed necessary. Interest rate options issued on residential mortgage loans expose us to interest rate risk, which is economically hedged with forward interest rate contracts. These derivatives are carried at fair value with changes in fair value recorded as a component of mortgage banking income in other operating income in the consolidated statements of income. The amount of interest rate options fluctuates based on residential mortgage volume. Forward interest rate contracts represent commitments to purchase or sell loans at a future date at a specified price. We enter into forward interest rate contracts on our residential mortgage held for sale loans. These derivatives are carried at fair value with changes in fair value recorded as a component of mortgage banking income in other operating income in the consolidated statements of income. Risks arise from the possible inability of counter-parties to meet the terms of their contracts and from movements in market rates. Management reviews and approves the creditworthiness of the counter-parties to its forward interest rate contracts. Risk participation agreements represent agreements with a financial institution counterparty for interest rate swaps related to loans in which we participate. These derivatives are carried at fair value with changes in fair value recorded as a component of other service charges and fees. The risk participation agreements entered into by us as a participant bank provide credit protection to the financial institution counterparty should the borrowers fail to perform on their interest rate derivative contracts with that financial institution. Forward foreign exchange contracts represent commitments to purchase or sell foreign currencies at a future date at a specified price. These derivatives are carried at fair value with changes in fair value recorded as a component of other operating income in the consolidated statements of income. Risks arise from the possible inability of counter-parties to meet the terms of their 142 contracts and from movements in foreign currency exchange rates. Management reviews and approves the creditworthiness of its forward foreign exchange counter-parties. At December 31, 2020 and 2019, we did not have any forward foreign exchange contracts. At December 31, 2020 and 2019, financial instruments with off-balance sheet risk were as follows: (Dollars in thousands) Notional amount of: Financial instruments whose contract amounts represent credit risk: Commitments to extend credit Standby letters of credit and financial guarantees written Notional amount of: Financial instruments whose contract amounts exceed the amount of credit risk: Interest rate options Forward interest rate contracts Risk participation agreements 25. FAIR VALUE OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES Disclosures about Fair Value of Financial Instruments Fair value estimates, methods and assumptions are set forth below for our financial instruments. Short-Term Financial Instruments December 31, 2020 2019 $ 1,176,065 $ 10,544 1,089,135 10,526 714 16,603 37,762 625 8,968 — The carrying values of short-term financial instruments are deemed to approximate fair values. Such instruments are considered readily convertible to cash and include cash and due from financial institutions, interest-bearing deposits in other financial institutions, accrued interest receivable, the majority of FHLB advances and other short-term borrowings, and accrued interest payable. Investment Securities The fair value of investment securities is based on market price quotations received from third-party pricing services. The third-party pricing services utilize pricing models supported with timely market data information. Where quoted market prices are not available, fair values are based on quoted market prices of comparable securities. Loans Fair values of loans are estimated based on discounted cash flows of portfolios of loans with similar financial characteristics including the type of loan, interest terms and repayment history. Fair values are calculated by discounting scheduled cash flows through estimated maturities using estimated market discount rates. Estimated market discount rates are reflective of credit and interest rate risks inherent in the Company’s various loan types and are derived from available market information, as well as specific borrower information. As of December 31, 2020, the weighted average discount rate used in the valuation of loans was 3.41%. In accordance with ASU 2016-01, the fair value of loans as of December 31, 2020 and 2019 are based on the notion of exit price. Loans Held for Sale The fair value of loans classified as held for sale are generally based upon quoted prices for similar assets in active markets, acceptance of firm offer letters with agreed upon purchase prices, discounted cash flow models that take into account market observable assumptions, or independent appraisals of the underlying collateral securing the loans. We report the fair values of Hawaii and U.S. Mainland construction and commercial real estate loans, if any, net of applicable selling costs on our consolidated balance sheets. 143 Deposit Liabilities The fair values of deposits with no stated maturity, such as noninterest-bearing demand deposits and interest-bearing demand and savings accounts, are equal to the amount payable on demand. The fair value of time deposits is estimated using discounted cash flow analyses. As of December 31, 2020, the weighted average discount rate used in the valuation of time deposits was 0.39%. The discount rate is estimated using the rates currently offered for deposits of similar remaining maturities. Long-Term Debt The fair value of our long-term debt is estimated by discounting scheduled cash flows over the contractual borrowing period at the estimated market rate for similar borrowing arrangements. As of December 31, 2020, the weighted average discount rate used in the valuation of long-term debt was 5.19%. Derivatives The fair values of derivative financial instruments are based upon current market values, if available. If there are no relevant comparables, fair values are based on pricing models using current assumptions for interest rate swaps and options. Off-Balance Sheet Financial Instruments The fair values of off-balance sheet financial instruments are estimated based on the fees currently charged to enter into similar agreements, taking into account the remaining terms of the agreements and the present creditworthiness of the counterparties, current settlement values or quoted market prices of comparable instruments. Limitations Fair value estimates are made at a specific point in time based on relevant market information and information about the financial instrument. These estimates do not reflect any premium or discount that could result from offering for sale at one time our entire holdings of a particular financial instrument. Because no market exists for a significant portion of our financial instruments, fair value estimates are based on judgments regarding future expected loss experience, current economic conditions, risk characteristics of various financial instruments and other factors. These estimates are subjective in nature and involve uncertainties and matters of significant judgment and therefore cannot be determined with precision. Changes in assumptions could significantly affect the estimates. Fair value estimates are based on existing on- and off-balance sheet financial instruments without attempting to estimate the value of future business and the value of assets and liabilities that are not considered financial instruments. For example, significant assets and liabilities that are not considered financial assets or liabilities include deferred tax assets and liabilities and premises and equipment. 144 (Dollars in thousands) December 31, 2020 Financial assets: Cash and due from financial institutions Interest-bearing deposits in other financial institutions Investment securities Loans held for sale Loans, net of ACL Accrued interest receivable Financial liabilities: Deposits: Noninterest-bearing deposits Interest-bearing demand and savings deposits Time deposits FHLB advances and other short-term borrowings Long-term debt Accrued interest payable (included in other liabilities) (Dollars in thousands) December 31, 2020 Off-balance sheet financial instruments: Commitments to extend credit Standby letters of credit and financial guarantees written Derivatives: Interest rate lock commitments Forward sale commitments Risk participation agreements Carrying Amount Estimated Fair Value Fair Value Measurement Using Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) $ $ 97,546 6,521 1,183,960 16,687 4,880,844 20,224 $ 97,546 6,521 1,183,960 16,687 4,795,776 20,224 $ 97,546 6,521 1,351 — — 20,224 $ — — 1,170,283 16,687 — — 1,790,269 3,106,931 898,918 22,000 105,385 1,727 1,790,269 3,106,931 899,562 22,000 92,488 1,727 1,790,269 3,106,931 — — — 1,727 — — — 22,000 — — — — 12,326 — 4,795,776 — — — 899,562 — 92,488 — Notional Amount Carrying Amount Estimated Fair Value Fair Value Measurement Using Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) $ 1,176,065 $ 1,313 $ 1,313 $ — $ 1,313 $ 10,544 158 158 714 16,603 37,762 18 (115) (48) 18 (115) (48) 145 — — — — 158 18 (115) — — — — — (48) Carrying Amount Estimated Fair Value Fair Value Measurement Using Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) $ $ 78,418 24,554 1,128,110 9,083 4,401,569 16,500 $ 78,418 24,554 1,128,110 9,083 4,392,477 16,500 $ 78,418 24,554 1,127 — — 16,500 $ — — 1,115,728 9,083 — — 1,450,532 2,643,038 1,026,453 150,000 101,547 4,288 1,450,532 2,643,038 1,023,362 150,000 97,827 4,288 1,450,532 2,643,038 — — — 4,288 — — — 150,000 97,827 — — — 11,255 — 4,392,477 — — — 1,023,362 — — — Notional Amount Carrying Amount Estimated Fair Value Fair Value Measurement Using Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) $ 1,089,135 $ 1,230 $ 1,230 $ — $ 1,230 $ 10,526 625 8,968 158 8 (28) 158 8 (28) — — — 158 8 (28) — — — — (Dollars in thousands) December 31, 2019 Financial assets: Cash and due from financial institutions Interest-bearing deposits in other financial institutions Investment securities Loans held for sale Loans, net of ACL Accrued interest receivable Financial liabilities: Deposits: Noninterest-bearing deposits Interest-bearing demand and savings deposits Time deposits FHLB advances and other short-term borrowings Long-term debt Accrued interest payable (included in other liabilities) (Dollars in thousands) December 31, 2019 Off-balance sheet financial instruments: Commitments to extend credit Standby letters of credit and financial guarantees written Derivatives: Interest rate lock commitments Forward sale commitments Fair Value Measurements We group our financial assets and liabilities at fair value into three levels based on the markets in which the financial assets and liabilities are traded and the reliability of the assumptions used to determine fair value as follows: • • • Level 1 — Valuation is based upon quoted prices (unadjusted) for identical assets or liabilities traded in active markets. A quoted price in an active market provides the most reliable evidence of fair value and shall be used to measure fair value whenever available. Level 2 — Valuation is based upon quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market. Level 3 — Valuation is generated from model-based techniques that use significant assumptions not observable in the market. These unobservable assumptions reflect our own estimates of assumptions that market participants would use in pricing the asset or liability. Valuation techniques include use of discounted cash flow models and similar techniques that requires the use of significant judgment or estimation. 146 We base our fair values on the price that we would expect to receive if an asset were sold or pay to transfer a liability in an orderly transaction between market participants at the measurement date. We also maximize the use of observable inputs and minimize the use of unobservable inputs when developing fair value measurements. We use fair value measurements to record adjustments to certain financial assets and liabilities and to determine fair value disclosures. Available-for-sale investment securities and derivatives are recorded at fair value on a recurring basis. From time to time, we may be required to record other financial assets at fair value on a nonrecurring basis such as loans held for sale, impaired loans and mortgage servicing rights. These nonrecurring fair value adjustments typically involve application of the lower of cost or fair value accounting or write-downs of individual assets. There was one transfer into Level 3 of the fair value hierarchy for long-term debt during the year ended December 31, 2020. There were no transfers of financials assets and liabilities out of Level 3 of the fair value hierarchy during the year ended December 31, 2020. The following table below presents the fair value of assets and liabilities measured on a recurring basis: (Dollars in thousands) December 31, 2020 Available-for-sale investment securities: Debt securities: States and political subdivisions Corporate securities U.S. Treasury obligations and direct obligations of U.S Government agencies Mortgage-backed securities: Residential - U.S. Government-sponsored entities ("GSEs") Residential - Non-government sponsored entities ("Non-GSEs") Commercial - U.S. GSEs and agencies Commercial - Non-GSEs Equity securities Derivatives: Interest rate lock and forward sale commitments Total $ $ Fair Value at Reporting Date Using Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) Fair Value — — — — — — — 1,351 — 1,351 $ $ 157,429 48,008 $ 33,145 778,826 22,434 87,469 42,972 — (97) 1,170,186 $ 11,337 — — — 989 — — — (48) 12,278 168,766 $ 48,008 33,145 778,826 23,423 87,469 42,972 1,351 (145) 1,183,815 $ 147 Fair Value at Reporting Date Using Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) Fair Value (Dollars in thousands) December 31, 2019 Available-for-sale investment securities: Debt securities: States and political subdivisions Corporate securities U.S. Treasury obligations and direct obligations of U.S Government agencies Mortgage-backed securities: Residential - U.S. Government-sponsored entities ("GSEs") Residential - Non-government sponsored entities ("Non-GSEs") Commercial - U.S. GSEs and agencies Commercial - Non-GSEs Equity securities Derivatives: Interest rate lock and forward sale commitments $ 122,018 $ 30,529 40,381 677,822 37,191 81,225 137,817 1,127 (20) — — — — — — — 1,127 — 1,127 $ $ 110,763 30,529 $ 40,381 677,822 37,191 81,225 137,817 — (20) 1,115,708 Total $ 1,128,090 $ The changes in Level 3 assets and liabilities measured at fair value on a recurring basis are summarized as follows: (Dollars in thousands) Balance as of December 31, 2018 Principal payments received Purchases Unrealized net gain included in other comprehensive income Balance as of December 31, 2019 Principal payments received Purchases Unrealized net gain included in other comprehensive income Balance as of December 31, 2020 Available-For-Sale Debt Securities: States and Political Subdivisions Residential - Non-Government Agencies $ $ $ 11,169 $ (400) — 486 11,255 $ (428) — 510 11,337 $ — — — — — — 989 — 989 11,255 — — — — — — — — 11,255 Total 11,169 (400) — 486 11,255 (428) 989 510 12,326 $ $ $ $ Within the state and political subdivisions debt securities category, the Company holds four mortgage revenue bonds issued by the City and County of Honolulu with an aggregate fair value of $11.3 million and $11.3 million at December 31, 2020 and 2019, respectively. Within the residential non-government agency available-for-sale debt securities category, the Company purchased two mortgage backed bonds issued by Habitat for Humanity with a fair value of $1.0 million during the year ended December 31, 2020. The Company estimates the aggregate fair value of $12.3 million by using a discounted cash flow model to calculate the present value of estimated future principal and interest payments. The significant unobservable input used in the fair value measurement of the Company’s mortgage revenue bonds and Habitat for Humanity mortgage backed bonds is the weighted average discount rate. As of December 31, 2020, the weighted average discount rate utilized was 2.83%, which was derived by incorporating a credit spread over the FHLB Fixed-Rate Advance curve. Significant increases (decreases) in the weighted average discount rate could result in a significantly lower (higher) fair value measurement. 148 The following table presents the fair value of assets measured on a nonrecurring basis and the level of valuation assumptions used to determine the respective fair values: (Dollars in thousands) December 31, 2020 (1) Other real estate Total December 31, 2019 (1) Other real estate Total Fair Value $ $ Fair Value Measurements Using Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) Total Losses — $ — $ — $ 164 $ — $ 164 $ — $ $ — $ $ — — — — (1) Represents other real estate that is carried at fair value less costs to sell. Fair value is generally based upon independent market prices or appraised values of the collateral. 26. PARENT COMPANY AND REGULATORY RESTRICTIONS At December 31, 2020, the accumulated deficit of the parent company, Central Pacific Financial Corp., included $399.1 million of equity in undistributed losses of Central Pacific Bank. Central Pacific Bank, as a Hawaii state-chartered bank, may only pay dividends to the extent it has retained earnings as defined under Hawaii banking law ("Statutory Retained Earnings"), which differs from GAAP retained earnings. As of December 31, 2020, the bank had Statutory Retained Earnings of $82.5 million. For further information, see Note 13 - Equity. The Company and the bank are subject to various regulatory capital requirements administered by federal banking agencies. Capital adequacy guidelines and, additionally for banks, prompt corrective action regulations, involve quantitative measures of assets, liabilities, and certain off-balance-sheet items calculated under regulatory accounting practices. Capital amounts and classifications are also subject to qualitative judgments by regulators. Failure to meet capital requirements can initiate regulatory action. The final rules implementing Basel Committee on Banking Supervision’s capital guidelines for U.S. banks ("Basel III rules") became effective for the Company on January 1, 2015, and were fully phased in on January 1, 2019. Under the Basel III rules, the Company must hold a "capital conservation buffer" above the adequately capitalized risk-based capital ratios. The capital conservation buffer was phased in at the rate of 0.625% per year from 0.625% in 2016 to 2.50% on January 1, 2019. The capital conservation buffer for 2019, 2018 and 2017 was 2.50%, 1.875% and 1.25%, respectively. The net unrealized gain or loss on available-for-sale securities is not included in computing regulatory capital. Management believes as of December 31, 2020, the Company and bank met all capital adequacy requirements to which they are subject. Prompt corrective action regulations provide five classifications: well-capitalized, adequately capitalized, under-capitalized, significantly under-capitalized, and critically under-capitalized, although these terms are not used to represent overall financial condition. If adequately capitalized, regulatory approval is required to accept brokered deposits. If under-capitalized, capital distributions are limited, as is asset growth and expansion, and capital restoration plans are required. At year- end 2020 and 2019, the most recent regulatory notifications categorized the bank as "well-capitalized" under the regulatory framework for prompt corrective action. There are no conditions or events since that notification that management believes have changed the institution’s category. 149 The following table sets forth actual and required capital and capital ratios for the Company and the bank, as well as the minimum capital adequacy requirements applicable generally to all financial institutions as of the dates indicated. (Dollars in thousands) Company As of December 31, 2020 Tier 1 capital to avg. assets (leverage ratio) Tier 1 capital to risk-weighted assets Total capital to risk-weighted assets Common equity tier 1 ("CET1") capital to risk-weighted assets $ As of December 31, 2019 Tier 1 capital to avg. assets (leverage ratio) Tier 1 capital to risk-weighted assets Total capital to risk-weighted assets CET1 capital to risk-weighted assets Central Pacific Bank As of December 31, 2020 Tier 1 capital to avg. assets (leverage ratio) Tier 1 capital to risk-weighted assets Total capital to risk-weighted assets CET1 capital to risk-weighted assets As of December 31, 2019 Tier 1 capital to avg. assets (leverage ratio) Tier 1 capital to risk-weighted assets Total capital to risk-weighted assets CET1 capital to risk-weighted assets $ Actual Amount Ratio Minimum required for capital adequacy purposes Ratio (1) Amount Minimum required to be well-capitalized Amount Ratio 581,358 581,358 686,130 531,358 568,529 568,529 617,772 518,529 620,372 620,372 670,087 620,372 556,077 556,077 605,320 556,077 8.8 % $ 12.9 15.2 11.8 9.5 12.6 13.6 11.5 9.4 % $ 13.7 14.9 13.7 9.3 12.3 13.4 12.3 263,979 271,027 361,369 203,270 238,630 271,788 362,384 203,841 263,735 270,820 361,094 203,115 238,342 271,350 361,800 203,512 4.0 % 6.0 8.0 4.5 4.0 6.0 8.0 4.5 N/A N/A N/A N/A N/A N/A N/A N/A 4.0 % $ 6.0 8.0 4.5 4.0 6.0 8.0 4.5 329,668 361,094 451,367 293,389 297,928 361,800 452,250 293,962 5.0 % 8.0 10.0 6.5 5.0 8.0 10.0 6.5 (1) Under the Basel III Capital Rules, the Company and the bank must also maintain the required Capital Conservation Buffer ("CCB") to avoid becoming subject to restrictions on capital distributions and certain discretionary bonus payments to management. The CCB is calculated as a ratio of CET1 capital to risk-weighted assets, and effectively increases the required minimum risk-based capital ratios. The CCB requirement was phased in over a three-year period that began on January 1, 2016. The phase-in period ended on January 1, 2019, and the CCB is now at its fully phased-in level of 2.5%. 150 Condensed financial statements of the parent company are as follows: CENTRAL PACIFIC FINANCIAL CORP. CONDENSED BALANCE SHEETS (Dollars in thousands) Assets Cash and cash equivalents Equity investment securities, at fair value Investment in subsidiary bank Other assets Total assets Liabilities and Equity Long-term debt Other liabilities Total liabilities Total shareholders’ equity Total equity Total liabilities and equity 151 December 31, 2020 2019 11,184 $ 1,351 635,673 8,575 656,783 $ 105,385 $ 4,713 110,098 546,685 546,685 10,634 1,127 564,460 8,354 584,575 51,547 4,508 56,055 528,520 528,520 656,783 $ 584,575 $ $ $ $ CENTRAL PACIFIC FINANCIAL CORP. CONDENSED STATEMENTS OF INCOME (Dollars in thousands) Income: Dividends from subsidiary bank Interest income from subsidiary bank Other income Total income Expense: Interest expense on long-term debt Other expenses Total expenses Income before income taxes and equity in undistributed income of subsidiaries Income tax expense (benefit) Income before equity in undistributed income of subsidiaries Equity in undistributed income (loss) of subsidiary bank Net income 152 2020 Year Ended December 31, 2019 2018 24,015 $ 4 52 24,071 42,008 $ 5 92 42,105 2,095 1,293 3,388 20,683 (690) 21,373 2,453 2,599 5,052 37,053 (1,289) 38,342 15,900 37,273 $ 19,980 58,322 $ 103,001 5 160 103,166 4,338 1,617 5,955 97,211 (1,261) 98,472 (38,986) 59,486 $ $ (Dollars in thousands) Cash flows from operating activities: Net income Adjustments to reconcile net income to net cash provided by operating activities: Deferred income tax expense (benefit) Net change in dividends receivable from subsidiary bank Equity in undistributed loss (income) of subsidiary bank Share-based compensation expense Net change in other assets and liabilities Net cash provided by operating activities Cash flows from investing activities: Contributions to subsidiary bank Distributions from unconsolidated subsidiaries Net cash provided by (used in) investing activities Cash flows from financing activities: Net proceeds from issuance of common stock and stock option exercises Net proceeds from subordinated debt Repayments of long-term debt Repurchases of common stock Cash dividends paid on common stock Net cash provided by (used in) financing activities CENTRAL PACIFIC FINANCIAL CORP. CONDENSED STATEMENTS OF CASH FLOWS 2020 Year Ended December 31, 2019 2018 $ 37,273 $ 58,322 $ 59,486 2,552 — (15,900) 3,231 (3,010) 24,146 (46,750) — (46,750) — 53,838 — (4,749) (25,935) 23,154 3,055 21,004 (19,980) 2,735 (2,900) 62,236 — 622 622 151 — (20,619) (22,793) (25,706) (68,967) 450 (21,004) 38,986 2,778 (920) 79,776 — 622 622 — — (20,619) (32,824) (24,143) (77,586) 2,812 13,931 16,743 Net increase (decrease) in cash and cash equivalents 550 (6,109) Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year $ 10,634 11,184 $ 16,743 10,634 $ 153 27. UNAUDITED QUARTERLY FINANCIAL INFORMATION (Dollars in thousands, except per share data) 2020 Total interest income Total interest expense Net interest income Provision (credit) for credit losses Net interest income after provision (credit) for credit losses Other operating income Other operating expense Income before income taxes Income tax expense Net income Per Common Share: Basic earnings per share Diluted earnings per share Dividends declared per share Performance Ratios: Return on average assets (ROA) Return on average equity (ROE) Efficiency Ratio Net Interest Margin First Quarter Second Quarter Third Quarter Fourth Quarter Full Year $ $ $ $ $ $ 53,814 5,984 47,830 9,329 38,501 8,886 36,240 11,147 2,821 8,326 0.30 0.29 0.23 $ $ $ 52,950 3,691 49,259 10,640 38,619 10,692 36,427 12,884 2,967 9,917 0.35 0.35 0.23 $ $ $ 51,753 2,633 49,120 14,652 34,468 11,563 36,972 9,059 2,200 6,859 0.24 0.24 0.23 $ $ $ 53,901 2,427 51,474 4,496 46,978 14,057 45,092 15,943 3,772 12,171 0.43 0.43 0.23 0.55 % 6.21 % 63.90 % 3.43 % 0.61 % 7.34 % 60.76 % 3.26 % 0.42 % 4.99 % 60.93 % 3.19 % 0.74 % 8.87 % 68.81 % 3.32 % 212,418 14,735 197,683 39,117 158,566 45,198 154,731 49,033 11,760 37,273 1.33 1.32 0.92 0.58 % 6.85 % 63.71 % 3.30 % 154 (Dollars in thousands, except per share data) 2019 Total interest income Total interest expense Net interest income Provision (credit) for credit losses Net interest income after provision (credit) for credit losses Other operating income Other operating expense Income before income taxes Income tax expense Net income Per Common Share Basic earnings per share Diluted earnings per share Dividends declared per share Performance Ratios Return on average assets (ROA) Return on average equity (ROE) Efficiency Ratio Net Interest Margin First Quarter Second Quarter Third Quarter Fourth Quarter Full Year $ $ $ $ $ $ 53,141 8,028 45,113 1,283 43,830 11,673 34,348 21,155 5,118 16,037 0.56 0.55 0.21 $ $ $ 54,105 8,727 45,378 1,404 43,974 10,094 36,107 17,961 4,427 13,534 0.47 0.47 0.23 $ $ $ 53,980 8,331 45,649 1,532 44,117 10,266 34,934 19,449 4,895 14,554 0.51 0.51 0.23 $ $ $ 55,157 7,223 47,934 2,098 45,836 9,768 36,242 19,362 5,165 14,197 0.50 0.50 0.23 1.10 % 12.97 % 60.49 % 3.34 % 0.92 % 10.73 % 65.09 % 3.33 % 0.99 % 11.11 % 62.48 % 3.30 % 0.95 % 10.70 % 62.81 % 3.43 % 216,383 32,309 184,074 6,317 177,757 41,801 141,631 77,927 19,605 58,322 2.05 2.03 0.90 0.99 % 11.36 % 62.70 % 3.35 % 155 28. SUBSEQUENT EVENTS In January 2021, the Board of Directors authorized the repurchase of up to $25.0 million of its common stock from time to time in the open market or in privately negotiated transactions, pursuant to a newly authorized share repurchase program. The share repurchase program replaced and superseded in its entirety the 2020 Repurchase Plan. The 2020 Repurchase Plan had $26.6 million in remaining repurchase authority as of December 31, 2020. 156 ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. ITEM 9A. CONTROLS AND PROCEDURES (a) Evaluation of Disclosure Controls and Procedures Under the supervision and with the participation of the Company’s management, including our principal executive officer and principal financial officer, the Company conducted an evaluation of the effectiveness of its disclosure controls and procedures (as defined in Rule 13a-15(e) promulgated under the Exchange Act) as of December 31, 2020. Based on that evaluation, the principal executive officer and principal financial officer concluded that, as of December 31, 2020, the Company’s disclosure controls and procedures are effective. (b) Management’s Report on Internal Control Over Financial Reporting The Company’s management is responsible for establishing and maintaining adequate internal control over financial reporting (as such term is defined in Rule 13a- 15(f) under the Exchange Act). The Company’s internal control over financial reporting is a process designed under the supervision of the Company’s principal executive and principal financial officer to provide reasonable assurance regarding the reliability of financial reporting and the preparation of the Company’s financial statements for external reporting purposes in accordance with U.S. generally accepted accounting principles. The Company’s internal control over financial reporting includes policies and procedures that pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect transactions and dispositions of assets; provide reasonable assurances that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. generally accepted accounting principles, and that receipts and expenditures are being made only in accordance with authorizations of management and the directors of the Company; and provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on its financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. As of December 31, 2020, management conducted an assessment of the effectiveness of the Company’s internal control over financial reporting based on the framework established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013). Based on this assessment, management has determined that the Company’s internal control over financial reporting as of December 31, 2020 is effective. The Company’s internal control over financial reporting as of December 31, 2020 has been audited by Crowe LLP, an independent registered public accounting firm, as stated in their report appearing herein under the heading “Report of Independent Registered Public Accounting Firm.” (c) Changes in Internal Control Over Financial Reporting There have not been any changes in the Company’s internal control over financial reporting, as such term is defined in Rule 13a-15(f) under the Exchange Act during the Company’s fiscal quarter ended December 31, 2020 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting. ITEM 9B. OTHER INFORMATION None. 157 ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE PART III Except as hereinafter noted, the information concerning directors and executive officers of the Company is incorporated by reference from the section entitled "Directors’ and Executive Officers’ Information" of the Company’s definitive Proxy Statement for the 2021 Annual Meeting of Shareholders (the "2021 Proxy Statement") to be filed with the SEC within 120 days of the fiscal year ended December 31, 2020. Information concerning the Company’s Code of Conduct & Ethics is set forth above under "Available Information" and incorporated by reference from the section entitled "Corporate Governance and Board Matters—Code of Conduct & Ethics" of the Company’s 2021 Proxy Statement. ITEM 11. EXECUTIVE COMPENSATION Information concerning executive compensation is incorporated by reference from the section entitled "Compensation of Directors and Executive Officers" of the Company’s 2021 Proxy Statement. Information concerning the members of the Compensation Committee of the Company is incorporated by reference from the section entitled "Compensation Committee Interlocks and Insider Participation" of the Company’s 2021 Proxy Statement. Information concerning the report of the Compensation Committee of the Company is incorporated by reference from the section entitled "Compensation Committee Report" of the Company’s 2021 Proxy Statement. ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS Information concerning security ownership of certain beneficial owners and management is incorporated by reference from the sections entitled "Introduction— Principal Shareholders," and "Introduction—Security Ownership of Directors, Nominees and Executive Officers" of the Company’s 2021 Proxy Statement. The following table provides information as of December 31, 2020 regarding securities issued under our equity compensation plans that were in effect during fiscal 2020. Plan Category Equity compensation plans approved by security holders Equity compensation plans not approved by security holders Total (a) Number of securities to be issued upon exercise of outstanding options, warrants and rights (b) Weighted- average exercise price of outstanding options, warrants and rights (c) Number of securities remaining available for future issuance under equity compensation plans (excluding securities reflected in column (a)) $ 133,813 — 133,813 14.31 — 14.31 996,850 — 996,850 ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE Information concerning certain relationships and related transactions is incorporated by reference from the section entitled "Election of Directors" and "Corporate Governance and Board Matters—Director Independence and Relationships," and "Corporate Governance and Board Matters—Loans to Related Persons" of the Company’s 2021 Proxy Statement. Information concerning director independence is incorporated by reference from the section entitled "Corporate Governance and Board Matters—Director Independence and Relationships" of the Company’s 2021 Proxy Statement. 158 ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES Information concerning principal accountant fees and services is incorporated by reference from the section entitled "Discussion of Proposals Recommended by the Board of Directors—Proposal 3—Ratification of the Appointment of Independent Registered Public Accounting Firm—Services Rendered By and Fees Paid to Independent Registered Public Accounting Firm" of the Company’s 2021 Proxy Statement. 159 ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES (a) 1. Financial Statements The following consolidated financial statements are included in Item 8 of this report: PART IV Central Pacific Financial Corp. and Subsidiaries: Report of Independent Registered Public Accounting Firm Consolidated Balance Sheets at December 31, 2020 and 2019 Consolidated Statements of Income for the Years ended December 31, 2020, 2019 and 2018 Consolidated Statements of Comprehensive Income for the Years ended December 31, 2020, 2019 and 2018 Consolidated Statements of Changes in Equity for the Years ended December 31, 2020, 2019 and 2018 Consolidated Statements of Cash Flows for the Years ended December 31, 2020, 2019 and 2018 Notes to Consolidated Financial Statements (a) 2. All schedules required by this Item 15(a) 2 are omitted because they are not applicable, not material or because the information is included in the consolidated financial statements or the notes thereto. 160 (b) Exhibits Exhibit Number 3.1 3.2 4.1 4.2 4.3 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 10.10 10.11 10.12 10.13 10.14 10.15 10.16 10.17 10.18 10.19 10.20 10.21 14.1 14.2 21 23 Restated Articles of Incorporation of the Registrant (1) Description Bylaws of the Registrant, as amended through January 25, 2012 (2) Description of Securities of the Registrant Registered Pursuant to Section 12 of the Exchange Act (3) Form of Registrant's Common Stock Certificate (4) Other long‑term borrowing instruments are omitted pursuant to Item 601(b)(4)(iii) of Regulation S‑K. The Company undertakes to furnish copies of such instruments to the Commission upon request. Central Pacific Bank Supplemental Executive Retirement Plan (5) (6) The Registrant’s Directors’ Deferred Compensation Plan (5) (7) The Registrant’s 2004 Stock Compensation Plan (5) (8) Form of Restricted Share Grant Agreement to Non-Employee Director under 2004 Stock Compensation Plan (5) (8) Supplemental Executive Retirement Agreement for Blenn A. Fujimoto, effective July 1, 2005 (5) (11) Amendment No. 1 to the Supplemental Executive Retirement Plan between the Registrant and Blenn A. Fujimoto, effective December 31, 2008 (5) (10) The Registrant’s Long-Term Executive Incentive Plan, effective January 1, 2005 (5) (12) Amendment No. 2008-1 to the Registrant’s Long-Term Executive Incentive Plan (5) (10) The Registrant’s 2004 Annual Executive Incentive Plan (5) (8) Amendment No. 2008-1 to the Registrant’s 2004 Annual Executive Incentive Plan dated December 31, 2008 (5) (10) Amendment No. 2011-1 to the Registrant’s 2004 Stock Compensation Plan (5) (13) Amendment No. 2012-1 to the Registrant's 2004 Stock Compensation Plan (14) Form of Stock Option Grant Agreement for the Registrant's 2004 Stock Compensation Plan (14) Form of Restricted Stock Unit Grant Agreement for the Registrant's 2004 Stock Compensation Plan (14) The Registrant’s 2013 Stock Compensation Plan (15) Form of Stock Option Grant Agreement for the Registrant's 2013 Stock Compensation Plan (16) Form of Restricted Stock Grant Agreement for the Registrant's 2013 Stock Compensation Plan (16) Form of Restricted Stock Unit Agreement for the Registrant's 2013 Stock Compensation Plan (16) Form of Stock Appreciation Rights Grant Agreement for the Registrant's 2013 Stock Compensation Plan (16) Form of Key Employee Restricted Stock Unit Grant Agreement for the Registrant's 2013 Stock Compensation Plan (16) Employment Agreement with Paul Yonamine, dated September 25, 2018 (5) (9) The Registrant's Code of Conduct & Ethics (12) The Registrant's Code of Conduct & Ethics for Senior Financial Officers (12) Subsidiaries of the Registrant * Consent of Independent Registered Public Accounting Firm (Crowe) * 31.1 31.2 Rule 13a-14(a) Certification of Chief Executive Officer in accordance with Section 302 of the Sarbanes-Oxley Act of 2002 * Rule 13a-14(a) Certification of Chief Financial Officer in accordance with Section 302 of the Sarbanes-Oxley Act of 2002 * 161 Exhibit Number 32.1 32.2 Section 1350 Certification of Chief Executive Officer in accordance with Section 906 of the Sarbanes-Oxley Act of 2002 ** Section 1350 Certification of Chief Financial Officer in accordance with Section 906 of the Sarbanes-Oxley Act of 2002 ** Description 101.INS XBRL Instance Document * 101.SCH 101.CAL Inline XBRL Taxonomy Extension Schema Document * Inline XBRL Taxonomy Extension Calculation Linkbase Document * 101.DEF Inline XBRL Taxonomy Extension Definition Linkbase Document * 101.LAB Inline XBRL Taxonomy Extension Label Linkbase Document * 101.PRE Inline XBRL Taxonomy Extension Presentation Linkbase Document * 104 * ** Cover Page Interactive Data File (formatted as Inline XBRL and included within the Exhibit 101 attachments) Filed herewith. Furnished herewith. All of the references to Form 8-K, Form 10-K, Form 10-Q, Form DEF 14A and Form S-1/A identified in the exhibit index have SEC file number 001-31567. Upon request of the Securities and Exchange Commission, we will furnish any agreements relating to our long-term debt not otherwise contained herein. 162 (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) Incorporated herein by reference to Exhibit 3.1 to the Registrant’s Annual Report on Form 10-K for the fiscal year ended December 31, 2014, filed with the Securities and Exchange Commission on February 27, 2015. Incorporated herein by reference to Exhibit 3.1 to the Registrant’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on January 27, 2012. Incorporated herein by reference to Exhibit 4.1 to the Registrant’s Annual Report on Form 10-K for the fiscal year ended December 31, 2019, filed with the Securities and Exchange Commission on February 25, 2020. Incorporated herein by reference to Exhibit 4.2 to the Registrant’s Annual Report on Form 10-K for the fiscal year ended December 31, 2019, filed with the Securities and Exchange Commission on February 25, 2020. Denotes management contract or compensation plan or arrangement. Incorporated herein by reference to Exhibit 10.8 to the Registrant’s Annual Report on Form 10-K for the fiscal year ended December 31, 1996, filed with the Securities and Exchange Commission on March 28, 1997. Incorporated herein by reference to Exhibit 10.12 to the Registrant’s Annual Report on Form 10-K for the fiscal year ended December 31, 2000, filed with the Securities and Exchange Commission on March 30, 2001. Incorporated herein by reference to Exhibits 10.8, 10.9 and 10.20, respectively, to the Registrant’s Annual Report on Form 10-K for the fiscal year ended December 31, 2004, filed with the Securities and Exchange Commission on March 16, 2005. Incorporated herein by reference to Exhibit 10.1 to the Registrant’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on September 26, 2018. Incorporated herein by reference to Exhibits 10.15, 10.19 and 10.21, respectively, to the Registrant’s Annual Report on Form 10-K/A for the year ended December 31, 2008, filed with the Securities and Exchange Commission on March 2, 2009. Incorporated herein by reference to Exhibit 99.1 to the Registrant’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on January 31, 2006. Incorporated herein by reference to Exhibits 10.19, 14.1 and 14.2, respectively, to the Registrant’s Annual Report on Form 10-K for the fiscal year ended December 31, 2005, filed with the Securities and Exchange Commission on March 15, 2006. Incorporated herein by reference to Appendix B to the Registrant’s Definitive Proxy Statement on Form DEF 14A filed with the Securities and Exchange Commission on March 4, 2011. Incorporated herein by reference to Exhibits 10.1, 10.2 and 10.3, respectively, to the Registrant’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on April 30, 2012. Incorporated herein by reference to Exhibit 10.15 to the Registrant’s Annual Report on Form 10-K for the fiscal year ended December 31, 2018, filed with the Securities and Exchange Commission on February 27, 2019. Incorporated herein by reference to Exhibits 10.2, 10.3, 10.4, 10.5 and 10.6, respectively, to the Registrant’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on May 1, 2013. (c) Financial Statement Schedules All financial statement schedules have been omitted as the information is not required under the related instructions or is inapplicable. 163 ITEM 16. FORM 10-K SUMMARY Not applicable. Pursuant to the requirements of Section 13 or 15(d) of the Exchange Act, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES Dated: February 23, 2021 CENTRAL PACIFIC FINANCIAL CORP. (Registrant) /s/ Paul K. Yonamine Paul K. Yonamine Chairman and Chief Executive Officer Pursuant to the requirements of the Exchange Act, this report has been signed below by the following persons on behalf of the registrant in the capacities and on the dates indicated. 164 Signature /s/ Paul K. Yonamine Paul K. Yonamine /s/ David S. Morimoto David S. Morimoto /s/ A. Catherine Ngo A. Catherine Ngo /s/ Christine H. H. Camp Christine H. H. Camp /s/ Earl E. Fry Earl E. Fry /s/ Wayne K. Kamitaki Wayne K. Kamitaki /s/ Paul J. Kosasa Paul J. Kosasa /s/ Duane K. Kurisu Duane K. Kurisu /s/ Colbert M. Matsumoto Colbert M. Matsumoto /s/ Saedene K. Ota Saedene K. Ota /s/ Crystal K. Rose Crystal K. Rose /s/ Christopher T. Lutes Christopher T. Lutes Title Date Chairman and Chief Executive Officer (Principal Executive Officer) Executive Vice President and Chief Financial Officer (Principal Financial and Accounting Officer) February 23, 2021 February 23, 2021 President, Director February 23, 2021 Director Director Director Director Director Director Director Director Director 165 February 23, 2021 February 23, 2021 February 23, 2021 February 23, 2021 February 23, 2021 February 23, 2021 February 23, 2021 February 23, 2021 February 23, 2021 The Company or one of its wholly-owned subsidiaries owned the following percent of the outstanding common stock, voting securities and interests of each of the corporations listed below as of December 31, 2020: Subsidiaries of the Registrant Exhibit 21 Name Central Pacific Bank CPB Capital Trust IV CPB Statutory Trust V Gentry HomeLoans, LLC Haseko HomeLoans, LLC Island Pacific HomeLoans, LLC Oahu HomeLoans, LLC Hawaii Delaware Delaware Hawaii Hawaii Hawaii Hawaii State or Other Jurisdiction of Incorporation Percent Owned 100% 100% 100% 50% 50% 50% 50% CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM We consent to the incorporation by reference in Registration Statement No. 333-141232, 333-188445, 333-119538, 333-196873, and 333-211155 on Form S-8 of Central Pacific Financial Corp. of our report dated February 23, 2021 relating to the financial statements and effectiveness of internal control over financial reporting, appearing in this Annual Report on Form 10-K. Exhibit 23 /s/ Crowe LLP Sacramento, California February 23, 2021 Exhibit 31.1 I, Paul K. Yonamine, Chairman and Chief Executive Officer of Central Pacific Financial Corp. (the “Company”), certify that: CERTIFICATION PURSUANT TO EXCHANGE ACT RULE 13a-14(a) 1. I have reviewed this Annual Report on Form 10-K of the Company; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report. 4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 23, 2021 By: /s/ Paul K. Yonamine Paul K. Yonamine Chairman and Chief Executive Officer Exhibit 31.2 I, David S. Morimoto, Executive Vice President and Chief Financial Officer of Central Pacific Financial Corp. (the “Company”), certify that: CERTIFICATION PURSUANT TO EXCHANGE ACT RULE 13a-14(a) 1. 2. 3. 4. I have reviewed this Annual Report on Form 10-K of the Company; Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 23, 2021 By: /s/ David S. Morimoto David S. Morimoto Executive Vice President and Chief Financial Officer Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 Exhibit 32.1 I, Paul K. Yonamine, Chairman and Chief Executive Officer of Central Pacific Financial Corp. (the “Company”), do hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge: 1. 2. The Annual Report on Form 10-K of the Company for the fiscal year ended December 31, 2020, as filed with the Securities and Exchange Commission (the “Report”), fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: February 23, 2021 By: /s/ Paul K. Yonamine Paul K. Yonamine Chairman and Chief Executive Officer A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff upon request. This certification accompanies the Report pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 and shall not be deemed filed by the Company for purposes of Section 18 of the Securities Exchange Act of 1934, as amended. Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 Exhibit 32.2 I, David S. Morimoto, Executive Vice President and Chief Financial Officer of Central Pacific Financial Corp. (the “Company”), do hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge: 1. 2. The Annual Report on Form 10-K of the Company for the fiscal year ended December 31, 2020, as filed with the Securities and Exchange Commission (the “Report”), fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: February 23, 2021 By: /s/ David S. Morimoto David S. Morimoto Executive Vice President and Chief Financial Officer A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff upon request. This certification accompanies the Report pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 and shall not be deemed filed by the Company for purposes of Section 18 of the Securities Exchange Act of 1934, as amended. 

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