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Charter Communications

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FY2013 Annual Report · Charter Communications
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Make Way for

2013

Annual Report

Make Way for

MORE

States Served

Service Territory

HD

A Fortune 500 company and one of the nation’s largest cable operators, 
Charter Communications, Inc. provides advanced TV, Internet and telephone 
services to more than 5.9 million homes and businesses across 29 states. We 

connect our customers to the world through a superior high-capacity network, 

advanced technologies and the unwavering commitment of our 21,000+ 

employees to deliver outstanding service. Charter currently offers advanced 

cloud-based cable television, video-on-demand titles, fully-featured telephone 

service and Internet speeds that are among the nation’s fastest. Our commercial 

services unit, Charter Business®, provides scalable, tailored and cost-effective 

communications solutions to businesses of all sizes, including Internet access, 

data networking, business telephone, video/music entertainment services and 

wireless backhaul. Charter Media® provides a full range of innovative adver-

tising sales and production services. Charter is headquartered in Stamford, 

Connecticut and trades on the NASDAQ Stock Market under the symbol CHTR. 

For more information, please visit Charter.com.

We Are Investing In Our 
Fiber-Rich Network

By the end of 2014, we expect 

to have completed our  all-digital 

transition, reclaiming valuable 

bandwidth to continue to  

improve and expand our video 

and broadband offerings to 

 maximize the full potential of  

our two-way, high-capacity, 

 interactive cable plant.

.

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Charter Is Gearing Up  
For Big Things

Over the course of 2014,  

we will introduce Charter 

Spectrum, our latest suite  

of services,  including over  

200 high definition channels, 

Internet speeds of 60 Mbps,  

and fully-featured voice service, 

all at an attractive price.

 
 
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Dear Shareholders,

Over the last two years, we have fundamen-

tally transformed Charter: from our products, 

pricing and packaging, to our field operations 

and execution, to our customer care and 

 service operations. I’m very pleased to report 

that this transformation is delivering the 

desired results. We entered 2014 with signifi-

cant momentum and a clear path to creating 

THOMAS M. RUTLEDGE, 
President and Chief Executive Officer

greater value for our customers and our 

customers and by deepening and extending 

shareholders.

its relationship with existing customers.  

Our 2013 performance demonstrates our 

We will achieve these goals by offering best-

progress. Revenue of $8.4 billion rose 5% 

in-class video, Internet and voice services, 

year over year.1 We added 172,000 new resi-

 coupled with outstanding customer service. 

dential customers, 43% more than we added 

Today, we already offer a superior broad-

in 2012, and we now serve over 5.6 million 

band product, and over 75% of our residen-

homes with our services. We also improved 

tial Internet customers are receiving data 

unit growth across each of our primary service 

speeds from Charter of 30 Mbps or more—

categories of video, Internet and voice. Our 

and this will increase to 60 Mbps by the end 

residential revenue grew by 5% in 2013, more 

of 2014. We have also dramatically improved 

than double its growth in 2012, and com-

our video product over the last two years, 

mercial revenue grew by 20%. Adjusted 

adding more HD channels and actively mar-

EBITDA2 rose to $2.9 billion, an increase of 

keting digital products. As a result, we have 

3% year-over-year. Our balance sheet is well 

stabilized our video customer base, and in 

positioned to support our growth strategy 

2013, we began taking back multichannel 

and to deliver attractive returns to investors. 

video market share from our competitors.  

Our strategy is founded on a simple but 

As we complete our network-wide move to 

powerful principal: that Charter can create 

all-digital in 2014, we are in a great position 

tremendous shareholder value by adding new  

to grow our video customer base.

1   All customer data and results, unless otherwise noted, are pro forma for the Bresnan transaction, as if it had occurred on 

January 1, 2012.

2 See Use of Non-GAAP Financial Measures on page F-49 of this Annual Report.

 
 
 
Make Way forMORE “Over the last two years, we have 

 fundamentally transformed Charter: 
from our products, pricing and 
 packaging, to our field operations  
and execution, to our customer care  
and service operations.”

The confidence of our 21,000+ employees 

Adjusted EBITDA (in millions)

is growing with highly competitive products, 

improved sales activity and service execu-

tion. In 2013, we saw strong year-over-year 

growth in new sales activity, and at the  

same time, our customer satisfaction scores 

are increasing.

2011

2012

2013

$2,827

$2,864

$2,948

Our improving customer satisfaction is  

See Use of Non-GAAP Financial Measures on page F-49 of this Annual Report.
Pro forma for certain acquisitions as if they occurred on January 1, 2011.

in part the result of our improving service 

levels. Better customer service not only drives 

video product, taking our network all-digital 

higher customer retention and customer 

unleashes the full power of our plant by 

 satisfaction, but it also supports our financial 

 eliminating capacity-eating analog signals, 

goals. We have invested significantly in 

enabling us to further differentiate our prod-

improving service reliability to reduce the 

ucts from our competitors.

total number of service transactions we 

We also continue to drive improvements 

perform, driving longer customer lives and 

in our service operations and accelerating 

reducing service costs.

our product development. We continue to 

While we’re very pleased with our prog-

refine our field operations and customer care 

ress, we still have more work to do. We have 

practices, ensuring that our technicians and 

a clear set of objectives for 2014, the most 

customer service representatives have the 

important of which is to complete our all-

training and tools to do their jobs efficiently 

digital initiative. More than just enhancing our 

and at the highest quality standards.

Revenue (in millions)

2011

2012

2013

With regard to products, we launched  

our Charter TV App for mobile devices in 

November. The application serves as a touch-

screen guide and enables customers to live-

stream cable channels in the home on tablets 

$7,697

$8,017

and phones, with more features and greater 

functionality to come. We also continue to 

$8,419

develop our cloud-based user interface for 

Pro forma for certain acquisitions as if they occurred on January 1, 2011.

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Make Way forMORE “Our strategy is founded on a  simple 

but powerful principal: that Charter 
can create tremendous shareholder 
value by adding new customers, and 
by deepening its relationship with 
existing customers.”

set top boxes. This compelling and feature-

Customer Relationships (in thousands)

rich interface will dramatically enhance the 

search and discovery process of our linear 

and on demand video offerings. We will 

begin to make our new interface available to 

customers by the end of this year.

Executing on these initiatives will enable us 

2011

2012

2013

5,582

5,730

5,936

to end 2014 with our product and operational 

Pro forma for certain acquisitions as if they occurred as of the last day of the 
respective period for all periods presented.

transformation largely complete. By year end, 

we will be offering a superior product across 

the vast majority of our footprint, packaged 

in a high-value offering we are calling Charter 

Spectrum. With over 200 channels of HD, 

minimum Internet speeds of at least 60 Mbps, 

As always, our goal is to continue to 

improve, as that improvement will benefit  

our customers, employees and shareholders. 

We appreciate your interest and continued 

support and we are looking forward to the 

and fully-featured voice services, Charter 

year ahead.

Spectrum is designed to drive greater market 

share of our services in both homes and 

Best Regards,

businesses. Greater share and deeper product 

penetration, combined with higher revenue 

per relationship and lower transaction costs 

per customer, will allow us to deliver greater 

adjusted EBITDA per home passed and 

 significant free cash flow growth over the 

Thomas M. Rutledge

years to come.

President and Chief Executive Officer

Charter

February 21, 2014

 
 
MORE

is new connections, 
new ideas, new worlds 
to explore.

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MORE.

Char ter  is  well   positioned . 

STRONG PLATFORM & SCALE

—   Highly capable network covering ~12.8M passings; $9.5B1  

commercial market

—   Offering superior Internet and competitive video and voice products  

in residential and commercial markets 

—   Change in national go-to-market approach and operating strategies  

designed to create competitive advantage

SIGNIFICANT PENETRATION & OPERATING 
GROWTH UPSIDE

—   Significant opportunity to increase residential and commercial 

penetration

—   Compelling products, pricing and packaging encourage adoption  

of fully-featured services throughout the home

—   Enhancing products and service to expand relationships, increase  

revenue per customer, and lower transaction costs

UNIQUE & ATTRACTIVE FINANCIAL PROFILE

—   Market share growth strategy designed to generate attractive returns 

on invested capital and increase cash flow per home passed

—   Moderate leverage target and return-oriented use of cash

—   Opportunistically improving debt maturity profile, and lowering  

interest cost

—   Expect no significant cash income taxes until after 2018 due to ~$10.3B 
tax basis in assets and ~$8.3B tax loss carryforwards as of 12/31/13

1  Represents commercial telecommunications services marketplace, excluding commercial 

video, within Charter’s footprint.

 
 
Why ChooseMORE

Because more isn’t just more 
channels, more choices and 
more technology.

More is new connections, new 
ideas, new worlds to explore.

It’s discovering there’s more to 
you than you ever even knew.

We’ve invested in our superior fiber-rich 
network to bring more of what’s now, and 
what’s next.

But we bring you so much more than that. 
We bring you more…you.

CHARTER. MAKE WAY FOR MORE. 

.

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Operating Summary

Financial Information

For the year ended December 31, (in millions, except ARPU data)

(cid:2)Revenue
(cid:2)Adjusted EBITDA*
(cid:2)Income from operations
(cid:2)Actual free cash flow*
(cid:2)Capital expenditures
(cid:2)Revenue per customer relationship

Operating Statistics

Approximate as of December 31, (in thousands, except penetration data)

Customers:
(cid:2)Residential customer relationships
(cid:2)Commercial customer relationships

(cid:2)(cid:2)Total customer relationships
(cid:2)Residential triple play penetration
Primary Service Units:
Residential
(cid:2)Video
(cid:2)Internet
(cid:2)Voice

Residential primary service units
Commercial
(cid:2)Video
(cid:2)Internet
(cid:2)Voice

(cid:2)Commercial primary service units
Video Services:
(cid:2)Estimated video passings
(cid:2)Video penetration of estimated video passings
(cid:2)Digital penetration of residential video customers
Internet Services:
(cid:2)Estimated Internet passings
(cid:2)Internet penetration of estimated Internet passings
Voice Services:
(cid:2)Estimated voice passings
(cid:2)Voice penetration of estimated voice passings

Pro  
Forma 
2013*

$  8,419
$  2,948
$ 
961
$  409
$  1,854
$ 108.06

Pro 
Forma 
2012*

$  8,017
$ 2,864
$  922
144
$ 
$ 
1,816
$ 105.55

Actual 
2013

5,561
375

5,936

32.6%

4,177
4,383
2,273

10,833

165
257
145

567

Pro 
Forma 
2012

5,389
341

5,730

30.7%

4,286
4,059
2,073

10,418

177
210
116

503

12,799

33.9%
91.8%

12,741
35.0%
86.8%

12,467

37.2%

12,427

34.4%

11,898

20.3%

11,752

18.6%

* See Use of Non-GAAP Financial Measures on page F-49 of this Annual Report. All financial information is on a pro forma basis except 
free cash flow, which is on an actual basis.

Pro forma operating statistics for 2012 reflect certain acquisitions of cable systems in 2013 as if such transactions had occurred as of 
December 31 2012. Pro forma results reflect certain acquisitions of cable systems in 2013 as if they occurred as of January 1, 2012.

 
 
UNITED STATES 
SECURITIES AND EXCHANGE COMMISSION 

Washington, D.C. 20549 
______________
FORM 10-K 
______________

(Mark One)

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
ACT OF 1934

For the fiscal year ended December 31, 2013

or

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934

For the Transition Period From             to              

Commission File Number: 001-33664 

Charter Communications, Inc. 
(Exact name of registrant as specified in its charter) 

Delaware

43-1857213

(State or other jurisdiction of incorporation or organization)

(I.R.S. Employer Identification Number)

400 Atlantic Street
Stamford, Connecticut 06901

(203) 905-7801

(Address of principal executive offices including zip code)

(Registrant’s telephone number, including area code)

Securities registered pursuant to section 12(b) of the Act:

Title of each class

Name of Exchange which registered

Class A Common Stock, $.001 Par Value

NASDAQ Global Select Market

Securities registered pursuant to section 12(g) of the Act:  None 

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes 

 No 

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes 

 No 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during 
the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for 
the past 90 days. Yes 

 No 

Indicate by check mark whether the registrants have submitted electronically and posted on their corporate website, if any, every Interactive Data File required to 
be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the 
registrants were required to submit and post such files). Yes 

 No 

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405 of this chapter) is not contained herein, and will not 
be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any 
amendment to this Form 10-K. 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definition 
of “accelerated filer,” “large accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer 

Accelerated filer 

Non-accelerated filer 

Smaller reporting company 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes 

 No 

 
 
 
 
 
 
The aggregate market value of the registrant of outstanding Class A common stock held by non-affiliates of the registrant at June 30, 2013 was approximately $8.8 
billion, computed based on the closing sale price as quoted on the NASDAQ Global Select Market on that date.  For purposes of this calculation only, directors, 
executive officers and the principal controlling shareholders or entities controlled by such controlling shareholders of the registrant are deemed to be affiliates of 
the registrant. 

APPLICABLE ONLY TO REGISTRANTS INVOLVED IN BANKRUPTCY 
PROCEEDINGS DURING THE PRECEDING FIVE YEARS:

Indicate by check mark whether the registrant has filed all documents and reports required to be filed by Section 12, 13 or 15(d) of the Securities Exchange Act 
of 1934 subsequent to the distribution of securities under a plan confirmed by a court.  Yes 

 No 

There were 106,144,075 shares of Class A common stock outstanding as of December 31, 2013.  There were no shares of Class B common stock outstanding as 
of the same date. 

Documents Incorporated By Reference

Information required by Part III is incorporated by reference from Registrant’s proxy statement or an amendment to this Annual Report on Form 10-K to be filed 
by April 30, 2014.

CHARTER COMMUNICATIONS, INC. 
FORM 10-K — FOR THE YEAR ENDED DECEMBER 31, 2013 

TABLE OF CONTENTS 

PART I

Item 1
Item 1A
Item 1B
Item 2
Item 3
Item 4

PART II

Item 5

Item 6
Item 7
Item 7A
Item 8
Item 9
Item 9A
Item 9B

PART III

Item 10
Item 11
Item 12

Item 13
Item 14

PART IV

Business
Risk Factors
Unresolved Staff Comments
Properties
Legal Proceedings
Mine Safety Disclosures

Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of 
Equity Securities
Selected Financial Data
Management's Discussion and Analysis of Financial Condition and Results of Operations
Quantitative and Qualitative Disclosures About Market Risk
Financial Statements and Supplementary Data
Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
Controls and Procedures
Other Information

Directors, Executive Officers and Corporate Governance
Executive Compensation
Security Ownership of Certain Beneficial Owners and Management and Related Stockholder 
Matters
Certain Relationships and Related Transactions, and Director Independence
Principal Accounting Fees and Services

Item 15

Exhibits and Financial Statement Schedules

Signatures

Exhibit Index

Page No.

1
16
27
27
27
28

29
32
33
56
57
58
58
58

60
60

60
60
60

61

S- 1

E- 1

This  annual  report  on  Form 10-K  is  for  the  year  ended  December 31,  2013.    The  Securities  and  Exchange  Commission 
(“SEC”) allows us to “incorporate by reference” information that we file with the SEC, which means that we can disclose important 
information to you by referring you directly to those documents.  Information incorporated by reference is considered to be part 
of this annual report.  In addition, information that we file with the SEC in the future will automatically update and supersede 
information contained in this annual report.  In this annual report, “we,” “us” and “our” refer to Charter Communications, Inc. 
and its subsidiaries. 

i

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS: 

This  annual  report  includes  forward-looking  statements  within  the  meaning  of  Section  27A  of  the  Securities Act  of  1933,  as 
amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), 
regarding, among other things, our plans, strategies and prospects, both business and financial including, without limitation, the 
forward-looking statements set forth in Part I. Item 1. and in Part II. Item 7. under the heading “Management’s Discussion and 
Analysis of Financial Condition and Results of Operations” in this annual report.  Although we believe that our plans, intentions 
and expectations reflected in or suggested by these forward-looking statements are reasonable, we cannot assure you that we will 
achieve or realize these plans, intentions or expectations.  Forward-looking statements are inherently subject to risks, uncertainties 
and assumptions, including, without limitation, the factors described in Part I. Item 1A. under “Risk Factors” and in Part II. Item 7. 
under the heading, “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in this annual 
report.  Many of the forward-looking statements contained in this annual report may be identified by the use of forward-looking 
words such as “believe,” “expect,” “anticipate,” “should,” “planned,” “will,” “may,” “intend,” “estimated,” “aim,” “on track,” 
“target,” “opportunity,” “tentative,” “positioning,” “designed,” “create” and “potential,” among others.  Important factors that 
could cause actual results to differ materially from the forward-looking statements we make in this annual report are set forth in 
this annual report and in other reports or documents that we file from time to time with the SEC, and include, but are not limited 
to: 

• 

• 

• 

• 

• 

• 

• 

• 

• 

our ability to sustain and grow revenues and cash flow from operations by offering video, Internet, voice, advertising and 
other services to residential and commercial customers, to adequately meet the customer experience demands in our 
markets and to maintain and grow our customer base, particularly in the face of increasingly aggressive competition, the 
need for innovation and the related capital expenditures and the difficult economic conditions in the United States; 

the impact of competition from other market participants, including but not limited to incumbent telephone companies, 
direct broadcast satellite operators, wireless broadband and telephone providers, digital subscriber line (“DSL”) providers, 
and video provided over the Internet; 

general business conditions, economic uncertainty or downturn, high unemployment levels and the level of activity in 
the housing sector; 

our ability to obtain programming at reasonable prices or to raise prices to offset, in whole or in part, the effects of higher 
programming costs (including retransmission consents); 

the development and deployment of new products and technologies including in connection with our plan to make our 
systems all-digital in 2014; 

the effects of governmental regulation on our business or potential business combination transaction; 

the availability and access, in general, of funds to meet our debt obligations prior to or when they become due and to fund 
our operations and necessary capital expenditures, either through (i) cash on hand, (ii) free cash flow, or (iii) access to 
the capital or credit markets;  

our ability to comply with all covenants in our indentures and credit facilities any violation of which, if not cured in a 
timely manner, could trigger a default of our other obligations under cross-default provisions; and

the ultimate outcome of any possible transaction between Charter and Comcast Corporation ("Comcast") and/or Time 
Warner Cable Inc. ("TWC") including the possibility that Charter will not pursue any transaction; and if a transaction 
were to occur, the ultimate outcome and results of integrating the operations, the ultimate outcome of Charter’s pricing 
and packaging and operating strategy applied to the acquired systems and the ultimate ability to realize synergies.

All forward-looking statements attributable to us or any person acting on our behalf are expressly qualified in their entirety by 
this cautionary statement.  We are under no duty or obligation to update any of the forward-looking statements after the date of 
this annual report.

ii

 
Item 1.  Business. 

Introduction 

PART I

We are among the largest providers of cable services in the United States, offering a variety of entertainment, information and 
communications solutions to residential and commercial customers.  Our infrastructure consists of a hybrid of fiber and coaxial 
cable plant with approximately 12.8 million estimated passings, with 97% at 550 megahertz (“MHz”) or greater and 98% of plant 
miles two-way active. A national Internet Protocol (IP) infrastructure interconnects Charter Communications, Inc. (“Charter”) 
markets. See "Item 1. Business — Products and Services" for further description of these terms and services, including "customers." 

As of December 31, 2013, we served approximately 5.9 million residential and commercial customers. We sell our video, Internet 
and voice services primarily on a subscription basis, often in a bundle of two or more services, providing savings and convenience 
to our customers. Bundled services are available to approximately 97% of our passings, and approximately 62% of our customers 
subscribe to a bundle of services.

We served approximately 4.2 million residential video customers as of December 31, 2013, and approximately 92% of our video 
customers subscribed to digital video service. Digital video enables our customers to access advanced video services such as high 
definition ("HD") television, Charter OnDemand™ (“OnDemand”) video programming, an interactive program guide and digital 
video recorder (“DVR”) service.  We initiated our all-digital initiative in 2013 in a number of our markets.  We expect to complete 
our all-digital rollout by the end of 2014.  Once a market is all-digital, we will offer over 200 HD channels and faster Internet 
speeds in these areas.  

We also served approximately 4.4 million residential Internet customers as of December 31, 2013. Our Internet service is available 
in a variety of download speeds up to 100 megabits per second (“Mbps”) and upload speeds of up to 5 Mbps.  Approximately 
75% of our Internet customers have at least 30 Mbps download speed which currently is the minimum speed we offer.  

We provided voice service to approximately 2.3 million residential customers as of December 31, 2013. Our voice services typically 
include unlimited local and long distance calling to the U.S., Canada and Puerto Rico, plus other features, including voicemail, 
call waiting and caller ID.

Through  Charter  Business®,  we  provide  scalable,  tailored  broadband  communications  solutions  to  business  and  carrier 
organizations,  such  as  video  entertainment  services,  Internet  access,  business  telephone  services,  data  networking  and  fiber 
connectivity to cellular towers and office buildings.  As of December 31, 2013, we served approximately 567,000 commercial 
primary service units, primarily small- and medium-sized commercial customers. Our advertising sales division, Charter Media®, 
provides local, regional and national businesses with the opportunity to advertise in individual markets on cable television networks.

For the year ended December 31, 2013, we generated approximately $8.2 billion in revenue, of which approximately 84% was 
generated from our residential video, Internet and voice services. We also generated revenue from providing video, Internet, voice 
and fiber connectivity services to commercial businesses and from the sale of advertising.  Sales from residential triple play 
customers, Internet and video revenues and from commercial services have contributed to the majority of our recent revenue 
growth.

We have a history of net losses.  Our net losses are principally attributable to insufficient revenue to cover the combination of 
operating expenses, interest expenses that we incur on our debt, depreciation expenses resulting from the capital investments we 
have made, and continue to make, in our cable properties, amortization expenses related to our customer relationship intangibles 
and non-cash taxes resulting from increases in our deferred tax liabilities.

Charter was organized as a Delaware corporation in 1999.  On March 27, 2009, we and certain affiliates filed voluntary petitions 
in the United States Bankruptcy Court for the Southern District of New York (the “Bankruptcy Court”), to reorganize under Chapter 
11 of the United States Bankruptcy Code (the “Bankruptcy Code”).  The Chapter 11 cases were jointly administered under the 
caption In re Charter Communications, Inc., et al., Case No. 09-11435.  On May 7, 2009, we filed a Joint Plan of Reorganization 
(the “Plan”) and a related disclosure statement with the Bankruptcy Court.  The Plan was confirmed by the Bankruptcy Court on 
November 17, 2009, and became effective on November 30, 2009, the date on which we emerged from protection under Chapter 
11 of the Bankruptcy Code.  The final decree closing the case was entered by the Bankruptcy Court on December 30, 2013.

1

The terms “Charter,” “we,” “our” and “us,” when used in this report with respect to the period prior to Charter’s emergence from 
bankruptcy, are references to the Debtors (“Predecessor”) and, when used with respect to the period commencing after Charter’s 
emergence, are references to Charter (“Successor”). These references include the subsidiaries of Predecessor or Successor, as the 
case may be, unless otherwise indicated or the context requires otherwise.

Our principal executive offices are located at 400 Atlantic Street, Stamford, Connecticut 06901.  Our telephone number is (203) 
905-7801, and we have a website accessible at www.charter.com.  Our annual reports, quarterly reports and current reports on 
Form 8-K, and all amendments thereto, are available on our website free of charge as soon as reasonably practicable after they 
have been filed.  The information posted on our website is not incorporated into this annual report. 

Recent Events

On January 13, 2014, Charter issued a press release announcing that it has sent a letter to TWC proposing that the companies 
immediately engage in discussions to conclude a merger agreement to combine the companies. On February 11, 2014, Charter 
provided a notice of intent to nominate 13 candidates for the board of directors of TWC. On February 13, 2014, TWC and Comcast 
announced an agreement for TWC to merge with Comcast. Comcast also announced that it intended to sell systems with 3 million 
subscribers in connection with its purchase of TWC.   Prior to Comcast's announcement on February 13, 2014, Charter and Comcast 
were actively engaged in discussions to work together for Charter to purchase TWC and for Charter to sell systems to Comcast. 
We cannot predict if we will be successful in completing any acquisitions of TWC or Comcast cable systems.

2

Corporate Entity Structure 

The chart below sets forth our entity structure and that of our direct and indirect subsidiaries.  This chart does not include all of 
our affiliates and subsidiaries and, in some cases, we have combined separate entities for presentation purposes.  The equity 
ownership percentages shown below are approximations and do not give effect to any exercise of then outstanding warrants.  
Effective December 31, 2013, Charter contributed all of its 30% preferred equity in CC VIII, LLC ("CC VIII") through intermediary 
subsidiaries to CCH I, LLC ("CCH I") resulting in CCH I Holding 100% of the preferred equity in CC VIII.  As a result of this 
restructuring, the respective common equity interests in Charter Communications Holding Company, LLC (“Charter Holdco”) 
were adjusted to reflect each entity's respective contributions.  Indebtedness amounts shown below are principal amounts as of 
December 31, 2013.  See Note 8 to the accompanying consolidated financial statements contained in “Item 8. Financial Statements 
and Supplementary Data,” which also includes the accreted values of the indebtedness described below. 

Charter Communications, Inc. Charter owns 100% of Charter Holdco.  Charter Holdco, through its subsidiaries, owns cable 
systems.  As sole manager under applicable operating agreements, Charter controls the affairs of Charter Holdco and its limited 
liability company subsidiaries.  In addition, Charter provides management services to Charter Holdco and its subsidiaries under 
a management services agreement. 

Interim Holding Companies.  As indicated in the organizational chart above, our interim holding companies indirectly own the 
subsidiaries that own or operate all of our cable systems, subject to a CC VIII 100% preferred interest held by CCH I, and two of 
these companies, CCO Holdings, LLC ("CCO Holdings") and Charter Communications Operating, LLC ("Charter Operating"), 
had debt obligations as of December 31, 2013.  For a description of the debt issued by these issuers please see “Item 7. Management’s 
Discussion and Analysis of Financial Condition and Results of Operations — Description of Our Outstanding Debt.” 

3

       
Products and Services 

Through our hybrid fiber and coaxial cable network, we offer our customers traditional cable video services, as well as advanced 
video services (such as OnDemand, HD television, and DVR service), Internet services and voice services.  Our voice services 
are primarily provided using voice over Internet protocol (“VoIP”) technology, to transmit digital voice signals over our systems.  
Our video, Internet, and voice services are offered to residential and commercial customers on a subscription basis, with prices 
and related charges based on the types of service selected, whether the services are sold as a “bundle” or on an individual basis, 
and the equipment necessary to receive the services. 

The following table summarizes our customer statistics for video, Internet and voice as of December 31, 2013 and 2012. 

Residential
Video (b)
Internet (c)
Voice (d)

Residential PSUs (e)

Residential Customer Relationships (f)
Revenue per Customer Relationship (g)

Commercial

Video (b)(h)
Internet (c)
Voice (d)

Commercial PSUs (e)

Commercial Customer Relationships (f)(h)

Approximate as of
December 31,

2013 (a)

2012 (a)

4,177
4,383
2,273
10,833

3,989
3,785
1,914
9,688

5,561
107.97

$

$

5,035
105.78

165
257
145
567

375

169
193
105
467

325

After giving effect to the acquisition of Bresnan Broadband Holdings, LLC and its subsidiaries (collectively, “Bresnan”) in July 
2013, December 31, 2012 residential video, Internet and voice customers would have been 4,286,000, 4,059,000 and 2,073,000, 
respectively, and commercial video, Internet and voice customers would have been 177,000, 210,000 and 116,000, respectively.

(a)  We calculate the aging of customer accounts based on the monthly billing cycle for each account.  On that basis, as of 
December 31,  2013  and  2012,  customers  include  approximately  11,300  and  18,400  customers,  respectively,  whose 
accounts were over 60 days past due in payment, approximately 800 and 2,600 customers, respectively, whose accounts 
were over 90 days past due in payment, and approximately 900 and 1,700 customers, respectively, whose accounts were 
over 120 days past due in payment.

(b)  “Video customers” represent those customers who subscribe to our video cable services.  

(c)  “Internet customers” represent those customers who subscribe to our Internet service. 

(d)  “Voice customers” represent those customers who subscribe to our voice service.  

(e)  “Primary Service Units” or “PSUs” represent the total of video, Internet and voice customers.  

(f)  "Customer Relationships" include the number of customers that receive one or more levels of service, encompassing 
video, Internet and voice services, without regard to which service(s) such customers receive.  This statistic is computed 
in accordance with the guidelines of the National Cable & Telecommunications Association ("NCTA").  Commercial 
customer relationships include video customers in commercial structures, which are calculated on an EBU basis (see 
footnote (h)) and non-video commercial customer relationships.

4

  
(g)  "Revenue per Customer Relationship" is calculated as total residential video, Internet and voice quarterly revenue divided 

by three divided by average residential customer relationships during the respective quarter.

(h)  Included within commercial video customers are those in commercial structures, which are calculated on an equivalent 
bulk unit (“EBU”) basis.  We calculate EBUs by dividing the bulk price charged to accounts in an area by the published 
rate charged to non-bulk residential customers in that market for the comparable tier of service. This EBU method of 
estimating basic video customers is consistent with the methodology used in determining costs paid to programmers and 
is consistent with the methodology used by other multiple system operators.  As we increase our published video rates 
to residential customers without a corresponding increase in the prices charged to commercial service customers, our 
EBU count will decline even if there is no real loss in commercial service customers.  For example, commercial video 
customers decreased by 10,000 during the year ended December 31, 2013 due to published video rate increases.

Video Services 

In 2013, residential video services represented approximately 49% of our total revenues.  Our video service offerings include the 
following: 

•  Video.  All of our video customers receive a package of basic programming which generally consists of local broadcast 
television, local community programming, including governmental and public access, and limited satellite-delivered or 
non-broadcast channels, such as weather, shopping and religious programming.  Our digital video services include a 
digital set-top box, an interactive electronic programming guide with parental controls, an expanded menu of digital tiers, 
premium and pay-per-view channels, including OnDemand (available nearly everywhere), digital quality music channels 
and the option to also receive a cable card. In addition to video programming, digital video service enables customers to 
receive our advanced video services such as DVR's and HD television.  Premium channels provide original programming, 
commercial-free movies, sports, and other special event entertainment programming.  Although we offer subscriptions 
to premium channels on an individual basis, we offer an increasing number of digital video and premium channel packages, 
and we offer premium channels combined with our advanced video services.  Much of our programming is now offered 
OnDemand and increasingly over the Internet.  

•  OnDemand, Subscription OnDemand and Pay-Per-View. In most areas, we offer OnDemand service which allows 
customers  to  select  from  10,000  or  more  titles  at  any  time.    OnDemand  includes  standard  definition,  HD  and  three 
dimensional ("3D") content.  OnDemand programming options may be accessed for free if the content is associated with 
the customer’s linear subscription, or for a fee on a transactional basis.  OnDemand services may also be offered on a 
subscription basis included in a digital tier premium channel subscription or for a monthly fee.  Pay-per-view channels 
allow customers to pay on a per-event basis to view a single showing of a recently released movie, a one-time special 
sporting event, music concert, or similar event on a commercial-free basis.

•  High Definition Television.  HD television offers our digital customers certain video programming at a higher resolution 
to improve picture and audio quality versus standard basic or digital video images.  In 2014, we plan to complete our 
transition to all-digital transmission of channels which will allow us to increase the number of HD channels offered to 
more than 200 in substantially all of our markets.

•  Digital Video Recorder. DVR service enables customers to digitally record programming and to pause and rewind live 
programming.    Charter customers may lease multiple DVR set-top boxes to maximize recording capacity on multiple 
televisions in the home.  Most of Charter customers also have the ability to program their DVR's remotely via tablet and 
phone applications or our website.  

•  Charter TV App.  The Charter TV App enables Charter video customers to search and discover content on a variety of 
customer owned devices, including the iPhone®, iPad®, and iPod Touch®, as well as the most popular Android™ based 
tablets.  The Charter TV App allows customers to watch over 100 channels of cable TV and use the device as a remote 
to control their digital set-top box while in their home. It also allows customers the ability to browse Charter's program 
guide, search for programming, and schedule DVR recordings from inside and outside the home.  Charter's online offerings 
include many of our largest and most popular networks.  We also currently offer content already available online through 
Charter.net such as HBO Go® and WatchESPN® with other online content.  We are currently testing a network based user 
interface with the same look and feel of the Charter TV App.  The user interface is being designed to work with all of 
our existing and future set-top boxes.  A second alternative is to deploy the user interface to the majority of our existing 
set-top boxes and all of our new set-top boxes which are Data Over Cable Service Interface Specification ("DOCSIS") 
enabled.

5

Internet Services

In 2013, residential Internet services represented approximately 27% of our total revenues.  Approximately 94% of our estimated 
passings have DOCSIS 3.0 wideband technology, allowing us to offer multiple tiers of Internet services with speeds up to 100 
Mbps download to our residential customers.  Our Internet services also include our Internet portal, Charter.net, which provides 
multiple  e-mail  addresses,  as  well  as  variety  of  content  and  media  from  local,  national  and  international  providers  including 
entertainment, games, news and sports.  Finally, Charter Security Suite is included with Charter Internet services and protects 
computers from viruses and spyware and provides parental control features.  

Accelerated growth in the number of IP devices and bandwidth used in homes has created a need for faster speeds and greater 
reliability.   Charter  is  focused  on  providing  services  to  fill  those  needs.   In  2013,  we  reintroduced  an  in-home WiFi  product 
permitting customers to lease a high performing wireless router to maximize their wireless Internet experience.  Our base Internet 
speed offering is 30 Mbps download and we offer speeds up to 100 Mbps in all of our markets.  As we complete the all-digital 
initiative, we expect to increase our minimum offered Internet speed to 60 Mbps, and 100 Mbps in certain markets, with the ability 
to go faster.    

Voice Services

In 2013, residential voice services represented approximately 8% of our total revenues.  We provide voice communications services 
primarily using VoIP technology to transmit digital voice signals over our network.  Charter Voice includes unlimited nationwide 
calling, voicemail, call waiting, caller ID, call forwarding and other features.  Charter Voice also provides international calling 
either by the minute or through packages of minutes per month.  For Charter Voice and video customers, caller ID on TV is 
available.

Commercial Services

In 2013, commercial services represented approximately 10% of our total revenues.  Commercial services offered through Charter 
Business, include scalable broadband communications solutions for businesses and carrier organizations of all sizes such as Internet 
access, data networking, fiber connectivity to cellular towers and office buildings, video entertainment services and business 
telephone services.

• 

Small Business.  Charter offers small businesses (1 - 19 employees) services similar to our residential offerings 
including a  full  range  of  video  programming  tiers  and  music  services,  coax  Internet  speeds  up  to  100 Mbps 
downstream and up to 7 Mbps upstream in its DOCSIS 3.0 markets, a set of business cloud services including web 
hosting, e-mail and security, and multi-line telephone services with more than 30 business features including web-
based service management.

•  Medium Business.   In addition to its other offerings, Charter also offers medium sized businesses (20-199 employees) 
more complex products such as fiber Internet with symmetrical speeds of up to 1 Gbps and voice trunking services 
such as Primary Rate Interface ("PRI") and Session Initiation Protocol ("SIP") Trunks which provide higher-capacity 
voice services.   Charter also offers Metro Ethernet service that connects two or more locations for commercial 
customers with geographically dispersed locations with speeds up to 10 Gbps.  Metro Ethernet service can also 
extend the reach of the customer's local area network or "LAN" within and between metropolitan areas.

•  Large Business.  Charter offers large businesses (200+ employees) with multiple sites more specialized solutions 

such as custom fiber networks, Metro and long haul Ethernet, PRI and SIP Trunk services.

•  Carrier Wholesale.  Charter offers high-capacity last-mile data connectivity services to wireless and wireline carriers, 

Internet Service Providers ("ISPs") and other competitive carriers on a wholesale basis.  

Sale of Advertising

In 2013, sales of advertising represented approximately 4% of our total revenues.  We receive revenues from the sale of local 
advertising on satellite-delivered networks such as MTV®, CNN® and ESPN®.  In any particular market, we generally insert local 
advertising on up to 40 channels.  We also  sell advertising on our Internet portal, Charter.net.  In most cases, the available advertising 
time is sold by our sales force, however in some cases, we enter into representation agreements with contiguous cable system 
operators under which another operator in the area will sell advertising on our behalf for a percentage of the revenue.  In some 
markets, we sell advertising on behalf of other operators.

6

 
 
Charter has deployed Enhanced TV Binary Interchange Format (“EBIF”) technology to set-top boxes in most service areas within 
the Charter footprint.  EBIF is a technology foundation that will allow Charter to deliver enhanced and interactive television 
applications and enable our video customers to use their remote control to interact with their television programming and its 
advertisements.  EBIF will enable Charter’s customers to request such items as coupons, samples, and brochures from advertisers.

From time to time, certain of our vendors, including programmers and equipment vendors, have purchased advertising from us.  
For the years ending December 31, 2013, 2012 and 2011, we had advertising revenues from vendors of approximately $41 million, 
$59 million and $51 million, respectively.  These revenues resulted from purchases at market rates pursuant to binding agreements. 

Pricing of Our Products and Services 

Our revenues are derived principally from the monthly fees customers pay for the services we provide.  We typically charge a 
one-time installation fee which is sometimes waived or discounted during certain promotional periods.  The prices we charge for 
our products and services vary based on the level of service the customer chooses and in some cases the geographic market.  In 
accordance with Federal Communications Commission ("FCC") rules, the prices we charge for video cable-related equipment, 
such as set-top boxes and remote control devices, and for installation services, are based on actual costs plus a permitted rate of 
return in regulated markets. 

In mid-2012, Charter launched a new pricing and packaging approach which emphasizes the triple play products of video, Internet 
and voice services and combines our most popular services in core packages at a fair price.  We believe the benefits of this new 
approach are:

• 
• 

• 

• 
• 

simplicity for both our customers in understanding our offers, and our employees in service delivery;
the ability to package more services at the time of sale and include more product in each service, thus increasing revenue 
per customer;
higher product offering quality through more HD channels, improved pricing for HD and HD/DVR equipment and faster 
Internet speeds;  
lower expected churn as a result of higher customer satisfaction; and
gradual price increases at the end of promotional periods.

As of December 31, 2013, approximately 64% of our customers, or 68% excluding those acquired in the acquisition of Bresnan, 
are in the new pricing and packaging plan.

Our Network Technology 

Our network includes three components: the national backbone, regional/metro networks and the "last-mile" network.  Both our 
national backbone and regional/metro network components utilize or plan to utilize a redundant Internet Protocol ("IP”) ring/mesh 
architecture with the capability to differentiate quality of service for each residential or commercial product offering.  The national 
backbone provides connectivity from the regional demarcation points to nationally centralized content, connectivity and services.  
The regional/metro network components provide connectivity between the regional demarcation points and headends within a 
specific geographic area and enable the delivery of content and services between these network components.

Our last-mile network utilizes a traditional hybrid fiber coaxial cable (“HFC”) architecture, which combines the use of fiber optic 
cable with coaxial cable.  In most systems, we deliver our signals via fiber optic cable from the headend to a group of nodes, and 
use coaxial cable to deliver the signal from individual nodes to the homes served by that node. For our fiber Internet, Ethernet, 
carrier wholesale, SIP and PRI commercial customers, fiber optic cable is extended from the individual nodes all the way to the 
customer's site.  On average, our system design enables up to 340 homes passed to be served by a single node and provides for 
six strands of fiber to each node, with two strands activated and four strands reserved for spares and future services.  We believe 
that this hybrid network design provides high capacity and signal quality.  The design also provides two-way signal capacity for 
the addition of further interactive services.

HFC architecture benefits include: 

• 
• 

• 

bandwidth capacity to enable traditional and two-way video and broadband services;
dedicated bandwidth for two-way services, which avoids return signal interference problems that can occur with two-
way communication capability; and
signal quality and high service reliability.

7

 
Approximately 97% of our estimated passings are served by systems that have bandwidth of 550 megahertz or greater and 98% 
are two-way activated as of December 31, 2013.  This bandwidth capacity enables us to offer digital television, Internet services, 
voice services and other advanced video services.  

In 2013, we initiated a transition from analog to digital transmission of the channels we distribute which allows us to recapture 
bandwidth.  We completed this transition in approximately 15% of our footprint in 2013 and expect to complete the initiative in 
2014 across our remaining footprint.  The all-digital platform enables us to offer a larger selection of HD channels, faster Internet 
speeds and better picture quality while providing greater plant security and lower transaction costs.

In 2013, we initiated a trial of a network, or “cloud,” based user interface designed to enable our customers to enjoy a common 
user interface with a state-of-the-art video experience on all existing and future set-top boxes.  We plan to continue to trial and 
enhance this technology in 2014.

Management, Customer Care and Marketing 

Our  operations  are  centralized  with  our  corporate  office  responsible  for  coordinating  and  overseeing  operations  including 
establishing company-wide strategies, policies and procedures.  Sales and marketing, network operations, field operations, customer 
care, engineering, advertising sales, human resources, legal, government relations, information technology and finance are all 
directed at the corporate level.  Regional and local field operations are responsible for servicing customers and maintenance and 
construction of outside plant.  

Charter continues to focus on improving the customer experience through improvements to our customer care processes, product 
offerings and the quality and reliability of our service.  Our customer care centers are managed centrally.  We have eight internal 
customer care locations which route calls to the appropriate agents, plus several third-party call center locations that through 
technology and procedures function as an integrated system.  We also have two additional customer care locations acquired as 
part of the acquisition of Bresnan.  See “Part II. Item 7. Management’s Discussion and Analysis of Financial Condition and Results 
of Operations — Overview.”  We increased the portion of service calls handled by Charter employees in 2013 and intend to 
continue to do so in 2014.  We also utilize our website to enable our customers to view and pay their bills on-line, obtain information 
regarding their account or services, and perform various equipment troubleshooting procedures.  Our customers may also obtain 
support through our on-line chat functionality.  We increased our outside plant maintenance activities in 2012 and 2013 to improve 
the reliability and technical quality of our plant to avoid repeat trouble calls, which has resulted in reductions in the number of 
service-related calls to our care centers and in the number of trouble call truck rolls in 2012 and 2013.

Our marketing strategy emphasizes our bundled services through targeted direct response marketing programs to existing and 
potential customers and increases awareness and value of the Charter brand.  Marketing expenditures increased by $57 million, 
or 14%, over the year ended December 31, 2012 to $479 million for the year ended December 31, 2013 as a result of increased 
media  investment  and  commercial  marketing  efforts.    Our  marketing  organization  creates  and  executes  marketing  programs 
intended to increase customers, retain existing customers and cross-sell additional products to current customers.  We monitor the 
effectiveness of our marketing efforts, customer perception, competition, pricing, and service preferences, among other factors, 
to increase our responsiveness to our customers.  Our marketing organization also manages and directs several sales channels 
including direct sales, on-line, outbound telemarketing and Charter stores.

Programming 

General

We believe that offering a wide variety of programming influences a customer’s decision to subscribe to and retain our cable 
services.  We rely on our experience in programming cable systems, which includes market research, customer demographics and 
local programming preferences to determine channel offerings in each of our markets.  We obtain basic and premium programming 
from a number of suppliers, usually pursuant to written contracts.  Our programming contracts generally continue for a fixed 
period of time, usually from three to eight years, and are subject to negotiated renewal.  Some programming suppliers offer financial 
incentives to support the launch of a channel and/or ongoing marketing support.  We also negotiate volume discount pricing 
structures.  We have more recently negotiated for additional content rights allowing us to provide programming on-line to our 
authenticated customers.    

Costs

Programming is usually made available to us for a license fee, which is generally paid based on the number of customers to 
whom we make such programming available.  Programming costs are usually payable each month based on calculations 

8

performed by us and are generally subject to annual cost escalations and audits by the programmers.  Programming license fees 
may include “volume” discounts available for higher numbers of customers, as well as discounts for channel placement or 
service penetration.  Some channels are available without cost to us for a limited period of time, after which we pay for the 
programming.  For home shopping channels, we receive a percentage of the revenue attributable to our customers’ purchases, 
as well as, in some instances, incentives for channel placement. 

Our programming costs have increased in every year we have operated in excess of customary inflationary and cost-of-living type 
increases.  We expect them to continue to increase due to a variety of factors including amounts paid for retransmission consent, 
annual  increases  imposed  by  programmers  with  additional  selling  power  as  a  result  of  media  consolidation  and  additional 
programming, including new sports services and non-linear programming for on-line and OnDemand programming. In particular, 
sports programming costs have increased significantly over the past several years as well as increases in the demands of large 
media companies who link carriage of their most popular networks to carriage and cost increases for all of their networks.  In 
addition, contracts to purchase sports programming sometimes provide for optional additional games to be added to the service 
and made available on a surcharge basis during the term of the contract.  Additionally, programmers continue to create new networks 
and migrate popular programming such as sporting events to those networks. 

Federal law allows commercial television broadcast stations to make an election between “must-carry” rights and an alternative 
“retransmission-consent” regime.  When a station opts for the retransmission-consent regime, we are not allowed to carry the 
station’s  signal  without  the  station’s  permission.    Continuing  demands  by  owners  of  broadcast  stations  for  cash  payments  at 
substantial increases over amounts paid in prior years in exchange for retransmission consent will increase our programming costs 
or require us to cease carriage of popular programming, potentially leading to a loss of customers in affected markets.

Over the past several years, increases in our video service rates have not fully offset increasing programming costs, and with the 
impact of increasing competition and other marketplace factors, we do not expect them to do so in the foreseeable future.  Although 
we pass along a portion of amounts paid for retransmission consent to the majority of our customers, our inability to fully pass 
these programming cost increases on to our video customers has had and is expected in the future to have an adverse impact on 
our cash flow and operating margins associated with the video product.  In order to mitigate reductions of our operating margins 
due to rapidly increasing programming costs, we continue to review our pricing and programming packaging strategies, and we 
plan to continue to migrate certain program services from our basic level of service to our digital tiers, remove underperforming 
services and limit the launch of non-essential, new networks.    

We have programming contracts that have expired and others that will expire at or before the end of 2014.  We will seek to 
renegotiate the terms of these agreements.  There can be no assurance that these agreements will be renewed on favorable or 
comparable terms.  To the extent that we are unable to reach agreement with certain programmers on terms that we believe are 
reasonable, we have been, and may in the future be, forced to remove such programming channels from our line-up, which may 
result in a loss of customers.  

Franchises 

As  of  December 31,  2013,  our  systems  operated  pursuant  to  a  total  of  approximately  3,300  franchises,  permits,  and  similar 
authorizations issued by local and state governmental authorities.  Such governmental authorities often must approve a transfer 
to another party.  Most franchises are subject to termination proceedings in the event of a material breach.  In addition, most 
franchises require us to pay the granting authority a franchise fee of up to 5.0% of revenues as defined in the various agreements, 
which is the maximum amount that may be charged under the applicable federal law.  We are entitled to and generally do pass 
this fee through to the customer.   

Prior to the scheduled expiration of most franchises, we generally initiate renewal proceedings with the granting authorities.  This 
process  usually  takes  three  years  but  can  take  a  longer  period  of  time.   The  Communications Act  of  1934,  as  amended  (the 
“Communications Act”), which is the primary federal statute regulating interstate communications, provides for an orderly franchise 
renewal process in which granting authorities may not unreasonably withhold renewals.  In connection with the franchise renewal 
process, many governmental authorities require the cable operator to make certain commitments, such as building out certain of 
the franchise areas, customer service requirements, and supporting and carrying public access channels.  Historically we have 
been able to renew our franchises without incurring significant costs, although any particular franchise may not be renewed on 
commercially favorable terms or otherwise.  If we failed to obtain renewals of franchises representing a significant number of our 
customers, it could have a material adverse effect on our consolidated financial condition, results of operations, or our liquidity, 
including our ability to comply with our debt covenants.  See “— Regulation and Legislation — Video Services — Franchise 
Matters.” 

9

Markets

We operate in geographically diverse areas which are organized in regional clusters we call key market areas.   These key market 
areas are managed centrally on a consolidated level.  Our twelve key market areas and the customer relationships within each 
market as of December 31, 2013 are as follows (in thousands):  

Key Market Area

Total Customer
Relationships

California

Carolinas

Central States

Alabama/Georgia

Michigan

Minnesota/Nebraska

Mountain States

New England

Northwest
Tennessee/Louisiana

Texas

Wisconsin

595

585

599

626

644

346

384

357

499
530

193

578

Competition 

We face competition for both residential and commercial customers in the areas of price, service offerings, and service reliability.  
In our residential business, we compete with other providers of video, high-speed Internet access, voice services, and other sources 
of home entertainment.  In our commercial business, we compete with other providers of video, high-speed Internet access and 
related value-added services, fiber solutions, business telephony, and Ethernet services.  We operate in a competitive business 
environment, which can adversely affect the results of our business and operations.  We cannot predict the impact on us of broadband 
services offered by our competitors.  

In  terms  of  competition  for  customers,  we  view  ourselves  as  a  member  of  the  broadband  communications  industry,  which 
encompasses multi-channel video for television and related broadband services, such as high-speed Internet, voice, and other 
interactive video services.  In the broadband communications industry, our principal competitors for video services are direct 
broadcast satellite (“DBS”) and telephone companies that offer video services.  Our principal competitors for high-speed Internet 
services are the broadband services provided by telephone companies, including both traditional DSL, fiber-to-the-node, and fiber-
to-the-home offerings.  Our principal competitors for voice services are established telephone companies, other telephone service 
providers, and other carriers, including VoIP providers.  At this time, we do not consider other cable operators to be significant 
competitors in our overall market, as overbuilds are infrequent and geographically spotty (although in any particular market, a 
cable  operator  overbuilder  would  likely  be  a  significant  competitor  at  the  local  level).    We  could,  however,  face  additional 
competition from other cable operators if they began distributing video over the Internet to customers residing outside their current 
territories.

Our key competitors include: 

DBS 

Direct broadcast satellite is a significant competitor to cable systems.  The two largest DBS providers now serve more than 34 
million subscribers nationwide.  DBS service allows the subscriber to receive video services directly via satellite using a dish 
antenna.  

Video compression technology and high powered satellites allow DBS providers to offer more than 280 digital channels.  In 2013, 
major DBS competitors were especially competitive with promotional pricing for more basic services.  While we continue to 
believe that the initial investment by a DBS customer exceeds that of a cable customer, the initial equipment cost for DBS has 
decreased substantially, as the DBS providers have aggressively marketed offers to new customers of incentives for discounted 

10

or free equipment, installation, and multiple units.  DBS providers are able to offer service nationwide and are able to establish a 
national image and branding with standardized offerings, which together with their ability to avoid franchise fees of up to 5% of 
revenues and property tax, leads to greater efficiencies and lower costs in the lower tiers of service.  We believe that cable-delivered 
OnDemand and Subscription OnDemand services, which include HD programming, are superior to DBS service, because cable 
headends can provide two-way communication to deliver many titles which customers can access and control independently, 
whereas DBS technology can only make available a much smaller number of titles with DVR-like customer control.  DBS providers 
have also made attempts at deployment of Internet access services via satellite, but those services have been technically constrained 
and of limited appeal.  

Telephone Companies and Utilities

Incumbent telephone companies, including AT&T Inc. (“AT&T”) and Verizon Communications, Inc. ("Verizon"), offer video and 
other services in competition with us, and we expect they will increasingly do so in the future.  These companies are able to offer 
two-way video, data services and provide digital voice services similar to ours in various portions of their networks.  In the case 
of Verizon, high-speed data services (fiber optic service (“FiOS”)) offer speeds as high as or higher than ours.  In addition, these 
companies continue to offer their traditional telephone services, as well as service bundles that include wireless voice services 
provided by affiliated companies.  Based on internal estimates, we believe that AT&T and Verizon are offering video services in 
areas serving approximately 30% and 4%, respectively, of our estimated passings and we have experienced customer losses in 
these areas.  AT&T and Verizon have also launched campaigns to capture more of the multiple dwelling unit (“MDU”) market.  
AT&T has publicly stated that it expects to roll out its video product beyond the territories currently served although it is unclear 
where and to what extent.  When AT&T or Verizon have introduced or expanded their offering of video products in our market 
areas, we have seen a decrease in our video revenue as AT&T and Verizon typically roll out aggressive marketing and discounting 
campaigns to launch their products. 

In addition to incumbent telephone companies obtaining franchises or alternative authorizations in some areas, and seeking them 
in others, they have been successful through various means in reducing or streamlining the franchising requirements applicable 
to them.  They have had significant success at the federal and state level in securing FCC rulings and numerous statewide franchise 
laws that facilitate telephone company entry into the video marketplace.  Because telephone companies have been successful in 
avoiding or reducing franchise and other regulatory requirements that remain applicable to cable operators like us, their competitive 
posture has often been enhanced.  The large scale entry of incumbent telephone companies as direct competitors in the video 
marketplace has adversely affected the profitability and valuation of our cable systems.

Most telephone companies, including AT&T and Verizon, which already have plant, an existing customer base, and other operational 
functions in place (such as billing and service personnel), offer Internet access via traditional DSL service.  DSL service allows 
Internet access to subscribers at data transmission speeds greater than those formerly available over conventional telephone lines.  
We believe DSL service is an alternative to our high-speed Internet service and is often offered at prices lower than our Internet 
services, although typically at speeds lower than the speeds we offer.  DSL providers may currently be in a better position to offer 
voice and data services to businesses since their networks tend to be more complete in commercial areas.  We expect DSL to 
remain a significant competitor to our high-speed Internet services.  

Many large telephone companies also provide fiber-to-the-node or fiber-to-the-home services in select areas of their footprints.  
Fiber-to-the-node networks can provide faster Internet speeds than conventional DSL, but still cannot typically match our Internet 
speeds.  Our primary fiber-to-the-node competitor is AT&T's U-verse.  The competition from U-verse is expected to intensify over 
time as AT&T completes the expansion plans announced in late 2012.  Fiber-to-the-home networks, however, can provide Internet 
speeds equal to or greater than Charter's current Internet speeds.  Verizon's FiOS is the primary fiber-to-the-home competitor.

Our  voice  service  competes  directly  with  incumbent  telephone  companies  and  other  carriers,  including  Internet-based  VoIP 
providers,  for  both  residential  and  commercial  voice  service  customers.    Because  we  offer  voice  services,  we  are  subject  to 
considerable competition from such companies and other telecommunications providers, including wireless providers with an 
increasing number of consumers choosing wireless over wired telephone services.  The telecommunications and voice services 
industry  is  highly  competitive  and  includes  competitors  with  greater  financial  and  personnel  resources,  strong  brand  name 
recognition, and long-standing relationships with regulatory authorities and customers.  Moreover, mergers, joint ventures and 
alliances among our competitors have resulted in providers capable of offering cable television, Internet, and voice services in 
direct competition with us.  

Additionally, we are subject to limited competition from utilities and/or municipal utilities (collectively, "Utilities") that possess 
fiber optic transmission lines capable of transmitting signals with minimal signal distortion.  Certain Utilities are also developing 
broadband over power line technology, which may allow the provision of Internet, phone and other broadband services to homes 
and offices.  

11

Traditional Overbuilds

Cable systems are operated under non-exclusive franchises historically granted by state and local authorities.  More than one cable 
system may legally be built in the same area.  Franchising authorities may grant a second franchise to another cable operator that 
may contain terms and conditions more favorable than those afforded us.  Well-financed businesses from outside the cable industry, 
such as public utilities that already possess fiber optic and other transmission lines in the areas they serve, have in some cases 
become competitors.  There are a number of cities that have constructed their own cable systems, in a manner similar to city-
provided utility services.  There also has been interest in traditional cable overbuilds by private companies not affiliated with 
established local exchange carriers.  Constructing a competing cable system is a capital intensive process which involves a high 
degree of risk.  We believe that in order to be successful, a competitor’s overbuild would need to be able to serve the homes and 
businesses in the overbuilt area with equal or better service quality, on a more cost-effective basis than we can.  Any such overbuild 
operation would require access to capital or access to facilities already in place that are capable of delivering cable television 
programming. We cannot predict the extent to which additional overbuild situations may occur.

Broadcast Television

Cable television has long competed with broadcast television, which consists of television signals that the viewer is able to receive 
without charge using an “off-air” antenna.  The extent of such competition is dependent upon the quality and quantity of broadcast 
signals available through “off-air” reception, compared to the services provided by the local cable system.  Traditionally, cable 
television has provided higher picture quality and more channel offerings than broadcast television.  However, the recent licensing 
of digital spectrum by the FCC now provides traditional broadcasters with the ability to deliver HD television pictures and multiple 
digital-quality program streams, as well as advanced digital services such as subscription video and data transmission. 

Internet Delivered Video

Internet access facilitates the streaming of video, including movies and television shows, into homes and businesses.  Increasingly, 
content owners are using Internet-based delivery of content directly to consumers, some without charging a fee to access the 
content.    Further,  due  to  consumer  electronic  innovations,  consumers  are  able  to  watch  such  Internet-delivered  content  on 
televisions, personal computers, tablets, gaming boxes connected to televisions and mobile devices.  We believe some customers 
have chosen to receive video over the Internet rather than through our VOD and premium video services, thereby reducing our 
video revenues.  We can not predict the impact that Internet delivered video will have on our revenues and adjusted EBITDA as 
technologies continue to evolve.

Private Cable

Additional  competition  is  posed  by  satellite  master  antenna  television  systems,  or  SMATV  systems,  serving  MDUs,  such  as 
condominiums, apartment complexes, and private residential communities.  Private cable systems can offer improved reception 
of local television stations, and many of the same satellite-delivered program services that are offered by cable systems.  Although 
disadvantaged from a programming cost perspective, SMATV systems currently benefit from operating advantages not available 
to  franchised  cable  systems,  including  fewer  regulatory  burdens  and  no  requirement  to  service  low  density  or  economically 
depressed communities.  The FCC previously adopted regulations that favor SMATV and private cable operators serving MDU 
complexes, allowing them to continue to secure exclusive contracts with MDU owners.  This regulatory disparity provides a 
competitive advantage to certain of our current and potential competitors.  

Other Competitors

Local wireless Internet services operate in some markets using available unlicensed radio spectrum.  Various wireless phone 
companies are now offering third and fourth generation (3G and 4G) wireless high-speed Internet services. In addition, a growing 
number of commercial areas, such as retail malls, restaurants and airports, offer Wi-Fi Internet service. Numerous local governments 
are also considering or actively pursuing publicly subsidized Wi-Fi and WiMAX Internet access networks.  Operators are also 
marketing PC cards and “personal hotspots” offering wireless broadband access to their cellular networks.  These service options 
offer another alternative to cable-based Internet access. 

Regulation and Legislation 

The following summary addresses the key regulatory and legislative developments affecting the cable industry and our three 
primary services for both residential and commercial customers: video service, Internet service, and voice service.  Cable 
system operations are extensively regulated by the federal government (primarily the FCC), certain state governments, and 

12

many local governments.  A failure to comply with these regulations could subject us to substantial penalties.  Our business can 
be dramatically impacted by changes to the existing regulatory framework, whether triggered by legislative, administrative, or 
judicial rulings.  Congress and the FCC have frequently revisited the subject of communications regulation and they are likely 
to do so again in the future.  We could be materially disadvantaged in the future if we are subject to new regulations that do not 
equally impact our key competitors.  We cannot provide assurance that the already extensive regulation of our business will not 
be expanded in the future.

Video Service

Cable Rate Regulation.  Federal regulations currently restrict the prices that cable systems charge for the minimum level of video 
programming service, referred to as “basic service,” and associated equipment.  All other video service offerings are now universally 
exempt from rate regulation.  Although basic service rate regulation operates pursuant to a federal formula, local governments, 
commonly referred to as local franchising authorities, are primarily responsible for administering this regulation.  The majority 
of our local franchising authorities have never been certified to regulate basic service cable rates (and order rate reductions and 
refunds), but they generally retain the right to do so (subject to potential regulatory limitations under state franchising laws), except 
in those specific communities facing “effective competition,” as defined under federal law.  We have secured FCC recognition of 
effective competition, and become rate deregulated, in many of our communities.

There have been frequent calls to impose expanded rate regulation on the cable industry.  Confronted with rapidly increasing cable 
programming costs, it is possible that Congress may adopt new constraints on the retail pricing or packaging of cable programming.  
Any such constraints could adversely affect our operations.  

Federal rate regulations include certain marketing restrictions that could affect our pricing and packaging of service tiers and 
equipment.  As we attempt to respond to a changing marketplace with competitive pricing practices, we may face regulations that 
impede our ability to compete.

Must Carry/Retransmission Consent.  There are two alternative legal methods for carriage of local broadcast television stations 
on cable systems.  Federal “must carry” regulations require cable systems to carry local broadcast television stations upon the 
request  of  the  local  broadcaster.   Alternatively,  federal  law  includes  “retransmission  consent”  regulations,  by  which  popular 
commercial television stations can prohibit cable carriage unless the cable operator first negotiates for “retransmission consent,” 
which may be conditioned on significant payments or other concessions.  Popular stations invoking “retransmission consent” have 
been  demanding  substantial  compensation  increases  in  their  recent  negotiations  with  cable  operators,  thereby  significantly 
increasing our operating costs.

Additional government-mandated broadcast carriage obligations could disrupt existing programming commitments, interfere with 
our preferred use of limited channel capacity, and limit our ability to offer services that appeal to our customers and generate 
revenues.  

Access Channels.  Local franchise agreements often require cable operators to set aside certain channels for public, educational, 
and governmental access programming.  Federal law also requires cable systems to designate up to 15% of their channel capacity 
for commercial leased access by unaffiliated third parties, who may offer programming that our customers do not particularly 
desire.  The FCC adopted new rules in 2007 mandating a significant reduction in the rates that operators can charge commercial 
leased access users and imposing additional administrative requirements that would be burdensome on the cable industry.  The 
effect of the FCC's new rules was stayed by a federal court, pending a cable industry appeal and an adverse finding by the Office 
of Management and Budget.  Although commercial leased access activity historically has been relatively limited, increased activity 
in this area could further burden the channel capacity of our cable systems.

Ownership Restrictions.  Federal regulation of the communications field traditionally included a host of ownership restrictions, 
which limited the size of certain media entities and restricted their ability to enter into competing enterprises.  Through a series 
of legislative, regulatory, and judicial actions, most of these restrictions have been either eliminated or substantially relaxed.  
Changes in this regulatory area could alter the business environment in which we operate.

Pole Attachments.  The Communications Act requires most utilities owning utility poles to provide cable systems with access to 
poles and conduits and simultaneously subjects the rates charged for this access to either federal or state regulation.  In 2011, the 
FCC amended its existing pole attachment rules to promote broadband deployment.  The 2011 order allows for new penalties in 
certain cases involving unauthorized attachments, but generally strengthens the cable industry's ability to access investor-owned 
utility poles on reasonable rates, terms, and conditions.  It specifically maintains the basic rate formula applicable to “cable” 
attachments, but reduces the rate formula previously applicable to “telecommunications” attachments.  Several electric utilities 
sought review of the 2011 order at the FCC and the D.C. Circuit Court of Appeals, and the FCC and the court subsequently affirmed 

13

 
the new rules.  Although the order maintains the status quo treatment of cable-provided VoIP service as an unclassified service 
eligible for the favorable cable rate, the issue has not been fully resolved by the FCC, and a potential change in classification in 
a pending proceeding (as well as an unresolved dispute over the telecommunications rate calculation) could adversely impact our 
pole attachment rates.  

Cable Equipment.  In 1996, Congress enacted a statute requiring the FCC to adopt regulations designed to assure the development 
of an independent retail market for “navigation devices,” such as cable set-top boxes. As a result, the FCC generally requires cable 
operators to make a separate offering of security modules (i.e., a “CableCARD”) that can be used with retail navigation devices, 
and to use these separate security modules even in their own set-top boxes. The FCC commenced a proceeding in 2010 to adopt 
standards for a successor technology to CableCARD that would involve the development of smart video devices that are compatible 
with any multichannel video programming distributor service in the United States. Some of the FCC’s rules requiring support for 
CableCARDs were vacated by the United States Court of Appeals for the District of Columbia in 2013, and the FCC has an open 
proceeding to consider the adoption of replacement rules.  Either of the above proceedings could result in additional equipment-
related obligations.  In April 2013, Charter received a two-year waiver from the FCC’s “integration ban,” which otherwise requires 
all new leased cable set-top boxes to have separable security such as CableCARDs.  A condition to the waiver is the requirement 
for Charter to meet certain milestones regarding downloadable security.  By the end of the waiver period, Charter intends to have 
deployed a downloadable security system that will comply with the integration ban without the use of CableCARDs.  This waiver 
is affording Charter the ability to use lower-cost set-top boxes as it transitions to all-digital operations.  In connection with our 
request for this waiver, Charter committed to continue to support CableCARDs and to follow the CableCARD-related rules that 
were struck down by the court in 2013.  Outside parties have appealed our waiver to the FCC.  The outcome of those appeals 
could adversely impact the waiver; however, Charter intends to defend the waiver with the FCC.

MDUs / Inside Wiring.  The FCC has adopted a series of regulations designed to spur competition to established cable operators 
in MDU complexes.  These regulations allow our competitors to access certain existing cable wiring inside MDUs.  The FCC also 
adopted regulations limiting the ability of established cable operators, like us, to enter into exclusive service contracts for MDU 
complexes.  In their current form, the FCC’s regulations in this area favor our competitors.  

Privacy and Information Security Regulation.  The Communications Act limits our ability to collect and disclose subscribers’ 
personally identifiable information for our video, voice, and Internet services, as well as provides requirements to safeguard such 
information.  We are subject to additional federal, state, and local laws and regulations that impose additional restrictions on the 
collection, use and disclosure of consumer, subscriber and employee information.  Further, the FCC, FTC, and many states regulate 
and  restrict  the  marketing  practices  of  cable  operators,  including  telemarketing  and  online  marketing  efforts. Various  federal 
agencies, including the FTC, are now considering new restrictions affecting the use of personal and profiling data for online 
advertising.

Our  operations  are  also  subject  to  federal  and  state  laws  governing  information  security,  including  rules  requiring  customer 
notification  in  the  event  of  an  information  security  breach.    Congress  is  considering  the  adoption  of  new  data  security  and 
cybersecurity legislation that could result in additional network and information security requirements for our business.

Other FCC Regulatory Matters.  FCC regulations cover a variety of additional areas, including, among other things: (1) equal 
employment opportunity obligations; (2) customer service standards; (3) technical service standards; (4) mandatory blackouts of 
certain network, syndicated and sports programming; (5) restrictions on political advertising; (6) restrictions on advertising in 
children's programming; (7) licensing of systems and facilities; (8) maintenance of public files; (9) emergency alert systems; and 
(10) disability access, including new requirements governing video-description and closed-captioning.  Each of these regulations 
restricts our business practices to varying degrees.

It is possible that Congress or the FCC will expand or modify its regulation of cable systems in the future, and we cannot predict 
at this time how that might impact our business.  

Copyright.  Cable systems are subject to a federal copyright compulsory license covering carriage of television and radio broadcast 
signals.  The possible modification or elimination of this compulsory copyright license is the subject of continuing legislative 
proposals and administrative review and could adversely affect our ability to obtain desired broadcast programming.  Pursuant to 
the Satellite Television Extension and Localisms Act of 2010 (“STELA”), the Copyright Office, the Government Accountability 
Office and the FCC all issued reports to Congress in 2011 that generally support an eventual phase-out of the compulsory licenses, 
although  they  also  acknowledge  the  potential  adverse  impact  on  cable  subscribers  and  the  absence  of  any  clear  marketplace 
alternative to the compulsory license.  If adopted, a phase-out plan could adversely affect our ability to obtain certain programming 
and substantially increase our programming costs.  STELA also establishes a new audit mechanism for copyright owners to review 
compulsory copyright filings, which the Copyright Office is still in the process of implementing. 

14

Copyright clearances for non-broadcast programming services are arranged through private negotiations.  Cable operators also 
must obtain music rights for locally originated programming and advertising from the major music performing rights organizations.  
These licensing fees have been the source of litigation in the past, and we cannot predict with certainty whether license fee disputes 
may arise in the future.

Franchise Matters.  Cable systems generally are operated pursuant to nonexclusive franchises granted by a municipality or other 
state or local government entity in order to utilize and cross public rights-of-way.  Cable franchises generally are granted for fixed 
terms and in many cases include monetary penalties for noncompliance and may be terminable if the franchisee fails to comply 
with material provisions.  The specific terms and conditions of cable franchises vary significantly between jurisdictions.  Cable 
franchises generally contain provisions governing cable operations, franchise fees, system construction, maintenance, technical 
performance, customer service standards, and changes in the ownership of the franchisee.  A number of states subject cable systems 
to  the  jurisdiction  of  centralized  state  government  agencies,  such  as  public  utility  commissions.   Although  local  franchising 
authorities have considerable discretion in establishing franchise terms, certain federal protections benefit cable operators.  For 
example, federal law caps local franchise fees and includes renewal procedures designed to protect incumbent franchisees from 
arbitrary denials of renewal.  Even if a franchise is renewed, however, the local franchising authority may seek to impose new and 
more onerous requirements as a condition of renewal.  Similarly, if a local franchising authority's consent is required for the 
purchase or sale of a cable system, the local franchising authority may attempt to impose more burdensome requirements as a 
condition for providing its consent.

The traditional cable franchising regime has recently undergone significant change as a result of various federal and state actions.  
The FCC has adopted rules that streamline entry for new competitors (particularly those affiliated with telephone companies) and 
reduce certain franchising burdens for these new entrants.  The FCC adopted more modest relief for existing cable operators.

At the same time, a substantial number of states have adopted new franchising laws.  Again, these laws were principally designed 
to streamline entry for new competitors, and they often provide advantages for these new entrants that are not immediately available 
to existing cable operators.  In many instances, these franchising regimes do not apply to established cable operators until the 
existing franchise expires or a competitor directly enters the franchise territory.  The exact nature of these state franchising laws, 
and their varying application to new and existing video providers, will impact our franchising obligations and our competitive 
position.

Internet Service 

On January 14, 2014, the D.C. Circuit Court of Appeals, in Verizon v. FCC, struck down major portions of the FCC’s 2010 “net 
neutrality” rules governing the operating practices of broadband Internet access providers like us.  The FCC originally designed 
the rules to ensure an “open Internet” and included three key requirements for broadband providers:  1) a prohibition against 
blocking websites or other online applications; 2) a prohibition against unreasonable discrimination among Internet users or among 
different  websites  or  other  sources  of  information;  and  3)  a  transparency  requirement  compelling  the  disclosure  of  network 
management  policies.  The  Court  struck  down  the  first  two  requirements,  concluding  that  they  constitute  “common  carrier” 
restrictions that are not permissible given the FCC’s earlier decision to classify Internet access as an “information service,” rather 
than a “telecommunications service.”  The Court upheld the FCC’s transparency requirement and the FCC's authority to adopt 
regulations regarding the Internet.  

As the Internet has matured, it has become the subject of increasing regulatory interest.  Congress and federal regulators have 
adopted a wide range of measures directly or potentially affecting Internet use, including, for example, consumer privacy, copyright 
protections, defamation liability, taxation, obscenity, and unsolicited commercial e-mail.  Our Internet services are subject to the 
Communications Assistance for Law Enforcement Act ("CALEA") requirements regarding law enforcement surveillance.  Content 
owners are now seeking additional legal mechanisms to combat copyright infringement over the Internet.  Pending and future 
legislation in this area could adversely affect our operations as an Internet service provider and our relationship with our Internet 
customers.  Additionally, the FCC and Congress are considering subjecting Internet access services to the Universal Service funding 
requirements.  These funding requirements could impose significant new costs on our high-speed Internet service.  Also, the FCC 
and some state regulatory commissions direct certain subsidies to telephone companies deploying broadband to areas deemed to 
be “unserved” or “underserved.”  Charter has opposed such subsidies when directed to areas that Charter serves.  Despite Charter’s 
efforts, future subsidies may be directed to areas served by Charter, which could result in subsidized competitors operating in our 
service territories.  State and local governmental organizations have also adopted Internet-related regulations.  These various 
governmental jurisdictions are also considering additional regulations in these and other areas, such as privacy, pricing, service 
and product quality, and taxation.  The adoption of new Internet regulations or the adaptation of existing laws to the Internet could 
adversely affect our business. 

15

Voice Service

The Telecommunications Act of 1996 created a more favorable regulatory environment for us to provide telecommunications and/
or competitive voice services than had previously existed.  In particular, it established requirements ensuring that competitive 
telephone companies could interconnect their networks with those providers of traditional telecommunications services to open 
the market to competition.  The FCC has subsequently ruled that competitive telephone companies that support VoIP services, 
such as those we offer our customers, are entitled to interconnection with incumbent providers of traditional telecommunications 
services, which ensures that our VoIP services can compete in the market.  Since that time, the FCC has initiated a proceeding to 
determine whether such interconnection rights should extend to traditional and competitive networks utilizing IP technology, and 
how to encourage the transition to IP networks throughout the industry.  New rules or obligations arising from these proceedings 
may affect our ability to compete in the provision of voice services.  On November 18, 2011, the FCC released an order significantly 
changing the rules governing intercarrier compensation payments for the origination and termination of telephone traffic between 
carriers. The new rules will result in a substantial decrease in intercarrier compensation payments over a multi-year period. We 
received intercarrier compensation of approximately $21 million, $19 million and $23 million for the years ended  December 31, 
2013, 2012 and 2011, respectively.  The decreases over the multi-year transition will affect both the amounts that Charter pays to 
other carriers and the amounts that Charter receives from other carriers. The schedule and magnitude of these decreases, however, 
will vary depending on the nature of the carriers and the telephone traffic at issue, and the FCC's new ruling initiates further 
implementation rulemakings. We cannot yet predict with certainty the balance of the impact on Charter's revenues and expenses 
for voice services at particular times over this multi-year period.  

Further regulatory changes are being considered that could impact our voice business and that of our primary telecommunications 
competitors.  The FCC and state regulatory authorities are considering, for example, whether certain common carrier regulations 
traditionally applied to incumbent local exchange carriers should be modified or reduced, and the extent to which common carrier 
requirements should be extended to VoIP providers.  The FCC has already determined that certain providers of voice services 
using Internet Protocol technology must comply with requirements relating to 911 emergency services (“E911”), the CALEA 
regarding law enforcement surveillance of communications, Universal Service Fund contributions, customer privacy and Customer 
Proprietary Network Information issues, number portability, disability access, regulatory fees, and discontinuance of service.  In 
March 2007, a federal appeals court affirmed the FCC’s decision concerning federal regulation of certain VoIP services, but declined 
to specifically find that VoIP service provided by cable companies, such as we provide, should be regulated only at the federal 
level.  As a result, some states have begun proceedings to subject cable VoIP services to state level regulation.  Although we have 
registered with, or obtained certificates or authorizations from, the FCC and the state regulatory authorities in those states in which 
we offer competitive voice services in order to ensure the continuity of our services and to maintain needed network interconnection 
arrangements, it is unclear whether and how these and other ongoing regulatory matters ultimately will be resolved.  In addition, 
in 2013 the FCC issued a broad data collection order that will require providers of point to point transport (“special access”) 
services, such as Charter, to produce information to the agency concerning the rates, terms and conditions of these services.  The 
FCC will use the data to evaluate whether the market for such services is competitive, or whether the market should be subject to 
further regulation, which may increase our costs or constrain our ability to compete in this market.

Employees 

As of December 31, 2013, we had approximately 21,600 full-time equivalent employees.  At December 31, 2013, approximately 
90 of our employees were represented by collective bargaining agreements.  We have never experienced a work stoppage.  

Item 1A.     Risk Factors. 

Risks Related to Our Indebtedness 

We have a significant amount of debt and may incur significant additional debt, including secured debt, in the future, which 
could adversely affect our financial health and our ability to react to changes in our business.

We have a significant amount of debt and may (subject to applicable restrictions in our debt instruments) incur additional debt in 
the future. As of December 31, 2013, our total principal amount of debt was approximately $14.2 billion.

Our significant amount of debt could have consequences, such as:

impact our ability to raise additional capital at reasonable rates, or at all;

• 
•  make us vulnerable to interest rate increases, because approximately 16% of our borrowings are, and may continue to 

be, subject to variable rates of interest;

16

• 

• 

• 

• 
• 

expose us to increased interest expense to the extent we refinance existing debt, particularly our bank debt, with higher 
cost debt;
require us to dedicate a significant portion of our cash flow from operating activities to make payments on our debt, 
reducing our funds available for working capital, capital expenditures, and other general corporate expenses;
limit our flexibility in planning for, or reacting to, changes in our business, the cable and telecommunications industries, 
and the economy at large;
place us at a disadvantage compared to our competitors that have proportionately less debt; and
adversely affect our relationship with customers and suppliers.

If current debt amounts increase, the related risks that we now face will intensify. 

The agreements and instruments governing our debt contain restrictions and limitations that could significantly affect our 
ability to operate our business, as well as significantly affect our liquidity.

Our credit facilities and the indentures governing our debt contain a number of significant covenants that could adversely affect 
our ability to operate our business, our liquidity, and our results of operations.  These covenants restrict, among other things, our 
and our subsidiaries’ ability to:

incur additional debt;
repurchase or redeem equity interests and debt;
issue equity;

• 
• 
• 
•  make certain investments or acquisitions;
pay dividends or make other distributions;
• 
dispose of assets or merge;
• 
enter into related party transactions; and 
• 
grant liens and pledge assets.
• 

Additionally, the Charter Operating credit facilities require Charter Operating to comply with a maximum total leverage covenant 
and a maximum first lien leverage covenant.  The breach of any covenants or obligations in our indentures or credit facilities, not 
otherwise waived or amended, could result in a default under the applicable debt obligations and could trigger acceleration of 
those obligations, which in turn could trigger cross defaults under other agreements governing our long-term indebtedness.  In 
addition, the secured lenders under the Charter Operating credit facilities and the secured lenders under the CCO Holdings credit 
facility could foreclose on their collateral, which includes equity interests in our subsidiaries, and exercise other rights of secured 
creditors.      

We depend on generating sufficient cash flow to fund our debt obligations, capital expenditures, and ongoing operations.  

We are dependent on our cash on hand and cash flow from operations to fund our debt obligations, capital expenditures and ongoing 
operations.

Our ability to service our debt and to fund our planned capital expenditures and ongoing operations will depend on our ability to 
continue to generate cash flow and our access (by dividend or otherwise) to additional liquidity sources at the applicable obligor.  
Our ability to continue to generate cash flow is dependent on many factors, including:

• 

• 

• 

• 

• 

• 

our ability to sustain and grow revenues and cash flow from operations by offering video, Internet, voice, advertising 
and other services to residential and commercial customers, to adequately meet the customer experience demands in our 
markets and to maintain and grow our customer base, particularly in the face of increasingly aggressive competition, the 
need for innovation and the related capital expenditures and the difficult economic conditions in the United States;
the impact of competition from other market participants, including but not limited to incumbent telephone companies, 
direct broadcast satellite operators, wireless broadband and telephone providers, DSL providers and video provided over 
the Internet;
general business conditions, economic uncertainty or downturn, high unemployment levels and the level of activity in 
the housing sector; 
our ability to obtain programming at reasonable prices or to raise prices to offset, in whole or in part, the effects of higher 
programming costs (including retransmission consents); 
the development and deployment of new products and technologies including in connection with our plan to make our 
systems all-digital in 2014; and
the effects of governmental regulation on our business.

17

Some of these factors are beyond our control.  If we are unable to generate sufficient cash flow or we are unable to access additional 
liquidity sources, we may not be able to service and repay our debt, operate our business, respond to competitive challenges, or 
fund our other liquidity and capital needs.  

Restrictions in our subsidiaries' debt instruments and under applicable law limit their ability to provide funds to us and our 
subsidiaries that are debt issuers.

Our primary assets are our equity interests in our subsidiaries.  Our operating subsidiaries are separate and distinct legal entities 
and are not obligated to make funds available to their debt issuer holding companies for payments on our notes or other obligations 
in the form of loans, distributions, or otherwise.  Charter Operating’s ability to make distributions to us or CCO Holdings, our 
other primary debt issuer, to service debt obligations is subject to its compliance with the terms of its credit facilities, and restrictions 
under applicable law.  See “Part II. Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations 
— Liquidity and Capital Resources — Limitations on Distributions” and “— Summary of Restrictive Covenants of Our Notes – 
Restrictions on Distributions.”  Under the Delaware Limited Liability Company Act (the “Act”), our subsidiaries may only make 
distributions if the relevant entity has “surplus” as defined in the Act.  Under fraudulent transfer laws, our subsidiaries may not 
pay dividends if the relevant entity is insolvent or is rendered insolvent thereby.  The measures of insolvency for purposes of these 
fraudulent transfer laws vary depending upon the law applied in any proceeding to determine whether a fraudulent transfer has 
occurred.  Generally, however, an entity would be considered insolvent if:

• 
• 

• 

the sum of its debts, including contingent liabilities, was greater than the fair saleable value of all its assets;
the present fair saleable value of its assets was less than the amount that would be required to pay its probable liability 
on its existing debts, including contingent liabilities, as they become absolute and mature; or
it could not pay its debts as they became due.

While  we  believe  that  our  relevant  subsidiaries  currently  have  surplus  and  are  not  insolvent,  these  subsidiaries  may  become 
insolvent in the future.  Our direct or indirect subsidiaries include the borrowers under the CCO Holdings credit facility and the 
borrowers and guarantors under the Charter Operating credit facilities.  CCO Holdings is also an obligor under its senior notes.  
As of December 31, 2013, our total principal amount of debt was approximately $14.2 billion.

In the event of bankruptcy, liquidation, or dissolution of one or more of our subsidiaries, that subsidiary's assets would first be 
applied to satisfy its own obligations, and following such payments, such subsidiary may not have sufficient assets remaining to 
make payments to its parent company as an equity holder or otherwise. In that event:

• 

the lenders under CCO Holdings’ credit facility and Charter Operating's credit facilities, whose interests are secured by 
substantially all of our operating assets, and all holders of other debt of CCO Holdings and Charter Operating, will have 
the right to be paid in full before us from any of our subsidiaries' assets; and

•  CCH I, the holder of preferred membership interests in our subsidiary, CC VIII, would have a claim on a portion of CC 
VIII’s assets that may reduce the amounts available for repayment to holders of CCO Holdings' outstanding notes.

All of our outstanding debt is subject to change of control provisions.  We may not have the ability to raise the funds necessary 
to fulfill our obligations under our indebtedness following a change of control, which would place us in default under the 
applicable debt instruments.

We may not have the ability to raise the funds necessary to fulfill our obligations under our notes and our credit facilities following 
a change of control.  Under the indentures governing our notes and the CCO Holdings credit facility, upon the occurrence of 
specified change of control events, CCO Holdings is required to offer to repurchase all of its outstanding notes and the debt under 
its credit facility.  However, we may not have sufficient access to funds at the time of the change of control event to make the 
required repurchase of the applicable notes and the debt under the CCO Holdings credit facility, and Charter Operating is limited 
in its ability to make distributions or other payments to CCO Holdings to fund any required repurchase.  In addition, a change of 
control under the Charter Operating credit facilities would result in a default under those credit facilities.  Because such credit 
facilities are obligations of Charter Operating, the credit facilities would have to be repaid before Charter Operating's assets could 
be available to CCO Holdings to repurchase their notes.  Any failure to make or complete a change of control offer would place 
CCO Holdings in default under its notes and credit facility.  The failure of our subsidiaries to make a change of control offer or 
repay the amounts accelerated under their notes and credit facilities would place them in default.

18

 
Risks Related to Our Business 

We  operate  in  a  very  competitive  business  environment,  which  affects  our  ability  to  attract  and  retain  customers  and  can 
adversely affect our business and operations. 

The industry in which we operate is highly competitive and has become more so in recent years.  In some instances, we compete 
against companies with fewer regulatory burdens, better access to financing, greater personnel resources, greater resources for 
marketing, greater and more favorable brand name recognition, and long-established relationships with regulatory authorities and 
customers.  Increasing consolidation in the cable industry and the repeal of certain ownership rules have provided additional 
benefits to certain of our competitors, either through access to financing, resources, or efficiencies of scale.  We could also face 
additional competition from multi-channel video providers if they began distributing video over the Internet to customers residing 
outside their current territories.

Our principal competitors for video services throughout our territory are DBS providers.  The two largest DBS providers are 
DirecTV and DISH Network.  Competition from DBS, including intensive marketing efforts with aggressive pricing, exclusive 
programming and increased HD broadcasting has had an adverse impact on our ability to retain customers. DBS companies have 
also expanded their activities in the MDU market.    

Telephone companies, including two major telephone companies, AT&T and Verizon, offer video and other services in competition 
with us, and we expect they will increasingly do so in the future.  Upgraded portions of these networks carry two-way video, data 
services and provide digital voice services similar to ours.  In the case of Verizon, FIOS high-speed data services offer speeds as 
high as or higher than ours.  In addition, these companies continue to offer their traditional telephone services, as well as service 
bundles that include wireless voice services provided by affiliated companies.  Based on our internal estimates, we believe that 
AT&T and Verizon are offering video services in areas serving approximately 30% and 4%, respectively, of our estimated passings 
and we have experienced customer losses in these areas.  AT&T and Verizon have also launched campaigns to capture more of 
the MDU market.  AT&T has publicly stated that it expects to roll out its video product beyond the territories currently served 
although it is unclear where and to what extent.  When AT&T or Verizon have introduced or expanded their offering of video 
products in our market areas, we have seen a decrease in our video revenue as AT&T and Verizon typically roll out aggressive 
marketing and discounting campaigns to launch their products. 

With respect to our Internet access services, we face competition, including intensive marketing efforts and aggressive pricing, 
from telephone companies, primarily AT&T and Verizon, and other providers of DSL, fiber-to-the-node and fiber-to-the-home 
services.  DSL service competes with our Internet service and is often offered at prices lower than our Internet services, although 
often at speeds lower than the speeds we offer.  Fiber-to-the-node networks can provide faster Internet speeds than conventional 
DSL, but still cannot typically match our Internet speeds.  Fiber-to-the-home networks, however, can provide Internet speeds equal 
to or greater than our current Internet speeds.  In addition, in many of our markets, DSL providers have entered into co-marketing 
arrangements with DBS providers to offer service bundles combining video services provided by a DBS provider with DSL and 
traditional telephone and wireless services offered by the telephone companies and their affiliates.  These service bundles offer 
customers similar pricing and convenience advantages as our bundles.  

Continued growth in our residential voice business faces risks.  The competitive landscape for residential and commercial telephone 
services is intense; we face competition from providers of Internet telephone services, as well as incumbent telephone companies.  
Further, we face increasing competition for residential voice services as more consumers in the United States are replacing traditional 
telephone service with wireless service.  We expect to continue to price our voice product aggressively as part of our triple play 
strategy which could negatively impact our revenue from voice services to the extent we do not increase volume.

The existence of more than one cable system operating in the same territory is referred to as an overbuild.  Overbuilds could 
adversely affect our growth, financial condition, and results of operations, by creating or increasing competition.  We are aware 
of traditional overbuild situations impacting certain of our markets, however, we are unable to predict the extent to which additional 
overbuild situations may occur. 

In order to attract new customers, from time to time we make promotional offers, including offers of temporarily reduced price 
or free service.  These promotional programs result in significant advertising, programming and operating expenses, and also may 
require us to make capital expenditures to acquire and install customer premise equipment.  Customers who subscribe to our 
services as a result of these offerings may not remain customers following the end of the promotional period.  A failure to retain 
customers could have a material adverse effect on our business. 

19

Mergers, joint ventures, and alliances among franchised, wireless, or private cable operators, DBS providers, local exchange 
carriers, and others, may provide additional benefits to some of our competitors, either through access to financing, resources, or 
efficiencies of scale, or the ability to provide multiple services in direct competition with us. 

In addition to the various competitive factors discussed above, our business is subject to risks relating to increasing competition 
for the leisure and entertainment time of consumers. Our business competes with all other sources of entertainment and information 
delivery, including broadcast television, movies, live events, radio broadcasts, home video products, console games, print media, 
and the Internet.  Further, due to consumer electronic innovations, content owners are allowing consumers to watch Internet-
delivered content on televisions, personal computers, tablets, gaming boxes connected to televisions and mobile devices, some 
without charging a fee to access the content.  Technological advancements, such as video-on-demand, new video formats, and 
Internet streaming and downloading, have increased the number of entertainment and information delivery choices available to 
consumers,  and  intensified  the  challenges  posed  by  audience  fragmentation.  The  increasing  number  of  choices  available  to 
audiences could also negatively impact advertisers’ willingness to purchase advertising from us, as well as the price they are 
willing to pay for advertising.  If we do not respond appropriately to further increases in the leisure and entertainment choices 
available to consumers, our competitive position could deteriorate, and our financial results could suffer. 

Our services may not allow us to compete effectively.  Additionally, as we expand our offerings to introduce new and enhanced 
services, we will be subject to competition from other providers of the services we offer.  Competition may reduce our expected 
growth of future cash flows which may contribute to future impairments of our franchises and goodwill.  

Economic conditions in the United States may adversely impact the growth of our business. 

We believe that continued competition and the prolonged recovery of economic conditions in the United States, including mixed 
recovery  in  the  housing  market  and  relatively  high  unemployment  levels,  have  adversely  affected  consumer  demand  for  our 
services, particularly basic video.  We believe competition from wireless and economic factors have contributed to an increase in 
the number of homes that replace their traditional telephone service with wireless service thereby impacting the growth of our 
voice business. If these conditions do not improve, we believe our business and results of operations will be further adversely 
affected which may contribute to future impairments of our franchises and goodwill. 

Our exposure to the credit risks of our customers, vendors and third parties could adversely affect our cash flow, results of 
operations and financial condition.

We are exposed to risks associated with the potential financial instability of our customers, many of whom have been adversely 
affected by the general economic downturn.  Declines in the housing market, including foreclosures, together with significant 
unemployment,  may  cause  increased  cancellations  by  our  customers  or  lead  to  unfavorable  changes  in  the  mix  of  products 
purchased.  These events have adversely affected, and may continue to adversely affect our cash flow, results of operations and 
financial condition. 

In addition, we are susceptible to risks associated with the potential financial instability of the vendors and third parties on which 
we rely to provide products and services or to which we outsource certain functions.  The same economic conditions that may 
affect our customers, as well as volatility and disruption in the capital and credit markets, also could adversely affect vendors and 
third parties and lead to significant increases in prices, reduction in output or the bankruptcy of our vendors or third parties upon 
which we rely.  Any interruption in the services provided by our vendors or by third parties could adversely affect our cash flow, 
results of operation and financial condition.

We face risks inherent in our commercial business. 

We may encounter unforeseen difficulties as we increase the scale of our service offerings to businesses.  We sell Internet access, 
data networking and fiber connectivity to cellular towers and office buildings, video and business voice services to businesses and 
have increased our focus on growing this business.  In order to grow our commercial business, we expect to increase expenditures 
on technology, equipment and personnel focused on the commercial business.  Commercial business customers often require 
service level agreements and generally have heightened customer expectations for reliability of services.  If our efforts to build 
the infrastructure to scale the commercial business are not successful, the growth of our commercial services business would be 
limited.  We depend on interconnection and related services provided by certain third parties for the growth of our commercial 
business.  As a result, our ability to implement changes as the services grow may be limited.  If we are unable to meet these service 
level  requirements  or  expectations,  our  commercial  business  could  be  adversely  affected.    Finally,  we  expect  advances  in 
communications technology, as well as changes in the marketplace and the regulatory and legislative environment. Consequently, 
we are unable to predict the effect that ongoing or future developments in these areas might have on our voice and commercial 
businesses and operations.

20

 
We may not have the ability to reduce the high growth rates of, or pass on to our customers, our increasing programming costs, 
which would adversely affect our cash flow and operating margins.

Programming has been, and is expected to continue to be, our largest operating expense item.  In recent years, the cable industry 
has experienced a rapid escalation in the cost of programming.  We expect programming costs to continue to increase because of 
a variety of factors including amounts paid for retransmission consent, annual increases imposed by programmers with additional 
selling  power  as  a  result  of  media  consolidation,  additional  programming,  including  new  sports  services  and  non-linear 
programming  for  on-line  and  OnDemand  platforms.   The  inability  to  fully  pass  these  programming  cost  increases  on  to  our 
customers  has  had  an  adverse  impact  on  our  cash  flow  and  operating  margins  associated  with  the  video  product.   We  have 
programming contracts that have expired and others that will expire at or before the end of 2014.  There can be no assurance that 
these agreements will be renewed on favorable or comparable terms.  To the extent that we are unable to reach agreement with 
certain programmers on terms that we believe are reasonable, we may be forced to remove such programming channels from our 
line-up, which could result in a further loss of customers.

Increased demands by owners of some broadcast stations for carriage of other services or payments to those broadcasters for 
retransmission consent are likely to further increase our programming costs.  Federal law allows commercial television broadcast 
stations to make an election between “must-carry” rights and an alternative “retransmission-consent” regime.  When a station opts 
for the latter, cable operators are not allowed to carry the station’s signal without the station’s permission.  In some cases, we carry 
stations under short-term arrangements while we attempt to negotiate new long-term retransmission agreements.  If negotiations 
with these programmers prove unsuccessful, they could require us to cease carrying their signals, possibly for an indefinite period.  
Any loss of stations could make our video service less attractive to customers, which could result in less subscription and advertising 
revenue.  In retransmission-consent negotiations, broadcasters often condition consent with respect to one station on carriage of 
one or more other stations or programming services in which they or their affiliates have an interest.  Carriage of these other 
services, as well as increased fees for retransmission rights, may increase our programming expenses and diminish the amount of 
capacity we have available to introduce new services, which could have an adverse effect on our business and financial results.

Our inability to respond to technological developments and meet customer demand for new products and services could limit 
our ability to compete effectively. 

Our business is characterized by rapid technological change and the introduction of new products and services, some of which 
are  bandwidth-intensive.    We  may  not  be  able  to  fund  the  capital  expenditures  necessary  to  keep  pace  with  technological 
developments, execute the plans to do so, or anticipate the demand of our customers for products and services requiring new 
technology or bandwidth.  The testing and implementation of our network-based user interface may ultimately be unsuccessful 
or more expensive than anticipated. The completion of our plan to become all-digital in 2014 could be delayed or cost more than 
the anticipated $400 million in our 2014 plan.  Our inability to maintain and expand our upgraded systems including through the 
completion of our all-digital plan and provide advanced services such as a state of the art user interface in a timely manner, or to 
anticipate  the  demands  of  the  marketplace,  could  materially  adversely  affect  our  ability  to  attract  and  retain  customers.  
Consequently, our growth, financial condition and results of operations could suffer materially.

We depend on third party service providers, suppliers and licensors; thus, if we are unable to procure the necessary services, 
equipment, software or licenses on reasonable terms and on a timely basis, our ability to offer services could be impaired, and 
our growth, operations, business, financial results and financial condition could be materially adversely affected. 

We  depend  on  third  party  service  providers,  suppliers  and  licensors  to  supply  some  of  the  services,  hardware,  software  and 
operational support necessary to provide some of our services.  We obtain these materials from a limited number of vendors, some 
of which do not have a long operating history or which may not be able to continue to supply the equipment and services we 
desire.  Some of our hardware, software and operational support vendors, and service providers represent our sole source of supply 
or have, either through contract or as a result of intellectual property rights, a position of some exclusivity.  If demand exceeds 
these vendors’ capacity or if these vendors experience operating or financial difficulties, or are otherwise unable to provide the 
equipment or services we need in a timely manner, at our specifications and at reasonable prices, our ability to provide some 
services might be materially adversely affected, or the need to procure or develop alternative sources of the affected materials or 
services might delay our ability to serve our customers.  These events could materially and adversely affect our ability to retain 
and attract customers, and have a material negative impact on our operations, business, financial results and financial condition.  
A limited number of vendors of key technologies can lead to less product innovation and higher costs.  Our cable systems have 
historically been restricted to using one of two proprietary conditional access security systems, which we believe has limited the 
number of manufacturers producing set-top boxes for such systems.  As an alternative, under a waiver granted to Charter by the 
FCC, Charter is currently developing a conditional access security system which may be downloaded into set-top boxes provided 
by a variety of manufacturers.  We believe this new security system will make Charter systems more suitable for set-top boxes 

21

provided by additional suppliers; however, we may not be able to develop a conditional access security system, establish these 
relationships or be able to obtain favorable terms.

We further depend on patent, copyright, trademark and trade secret laws and licenses to establish and maintain our intellectual 
property rights in technology and the products and services used in our operating activities. Any of our intellectual property rights 
could be challenged or invalidated, or such intellectual property rights may not be sufficient to permit us to continue to use certain 
intellectual property, which could result in discontinuance of certain product or service offerings or other competitive harm, our 
incurring substantial monetary liability or being enjoined preliminarily or permanently from further use of the intellectual property 
in question.

Various events could disrupt our networks, information systems or properties and could impair our operating activities and 
negatively impact our reputation.

Network and information systems technologies are critical to our operating activities, as well as our customers' access to our 
services.  We may be subject to information technology system failures and network disruptions.  Malicious and abusive activities, 
such as the dissemination of computer viruses, worms, and other destructive or disruptive software, computer hackings, social 
engineering, process breakdowns, denial of service attacks and other malicious activities have become more common in industry 
overall.  If directed at us or technologies upon which we depend, these activities could have adverse consequences on our network 
and our customers, including degradation of service, excessive call volume to call centers, and damage to our or our customers' 
equipment  and  data.   Further,  these  activities  could  result  in  security  breaches,  such  as  misappropriation,  misuse,  leakage, 
falsification or accidental release or loss of information maintained in our information technology systems and networks, and in 
our vendors’ systems and networks, including customer, personnel and vendor data.  System failures and network disruptions may 
also be caused by natural disasters, accidents, power disruptions or telecommunications failures.  If a significant incident were to 
occur, it could damage our reputation and credibility, lead to customer dissatisfaction and, ultimately, loss of customers or revenue, 
in addition to increased costs to service our customers and protect our network. These events also could result in large expenditures 
to repair or replace the damaged properties, networks or information systems or to protect them from similar events in the future.   
System redundancy may be ineffective or inadequate, and our disaster recovery planning may not be sufficient for all eventualities.  
Any significant loss of Internet customers or revenue, or significant increase in costs of serving those customers, could adversely 
affect our growth, financial condition and results of operations.

For tax purposes, we could experience a deemed ownership change in the future that could limit our ability to use our tax loss 
carryforwards. 

As of December 31, 2013, we had approximately $8.3 billion of federal tax net operating loss carryforwards resulting in a gross 
deferred tax asset of approximately $2.9 billion. Federal tax net operating loss carryforwards expire in the years 2021 through 
2033. These losses resulted from the operations of Charter Holdco and its subsidiaries. In addition, as of December 31, 2013, we 
had state tax net operating loss carryforwards resulting in a gross deferred tax asset (net of federal tax benefit) of approximately 
$276 million. State tax net operating loss carryforwards generally expire in the years 2014 through 2033. Due to uncertainties in 
projected  future  taxable  income,  valuation  allowances  have  been  established  against  the  gross  deferred  tax  assets  for  book 
accounting purposes, except for future taxable income that will result from the reversal of existing temporary differences for which 
deferred tax liabilities are recognized. Such tax loss carryforwards can accumulate and be used to offset our future taxable income. 

The consummation of the Plan generated an “ownership change” as defined in Section 382 of the Internal Revenue Code of 1986, 
as amended (the “Code”), and the sale of shares of 27% of the beneficial amount of our common stock by Apollo Management, 
L.P. and certain related funds, Oaktree Opportunities Investments, L.P. and certain related funds and funds affiliated with Crestview 
Partners, L.P. to Liberty Media Corporation resulted in a second "ownership change" pursuant to Section 382.  In general, an 
“ownership change” occurs whenever the percentage of the stock of a corporation owned, directly or indirectly, by “5-percent 
stockholders” (within the meaning of Section 382 of the Code) increases by more than 50 percentage points over the lowest 
percentage of the stock of such corporation owned, directly or indirectly, by such “5-percent stockholders” at any time over the 
preceding three years. As a result, we are subject to an annual limitation on the use of our loss carryforwards which existed at 
November 30, 2009 for the first "ownership change" and those that existed at May 1, 2013 for the second "ownership change."  
The limitation on our ability to use our loss carryforwards, in conjunction with the loss carryforward expiration provisions, could 
reduce our ability to use a portion of our loss carryforwards to offset future taxable income, which could result in us being required 
to make material cash tax payments.  Our ability to make such income tax payments, if any, will depend at such time on our 
liquidity or our ability to raise additional capital, and/or on receipt of payments or distributions from Charter Holdco and its 
subsidiaries.   

If we were to experience a third ownership change in the future (as a result of purchases and sales of stock by our "5-percent 
stockholders," new issuances or redemptions of our stock, certain acquisitions of our stock and issuances, redemptions, sales or 

22

other dispositions or acquisitions of interests in our "5-percent stockholders"), our ability to use our loss carryforwards could 
become subject to further limitations.  Our common stock is subject to certain transfer restrictions contained in our amended and 
restated certificate of incorporation.  These restrictions, which are designed to minimize the likelihood of an ownership change 
occurring and thereby preserve our ability to utilize our loss carryforwards, are not currently operative but could become operative 
in the future if certain events occur and the restrictions are imposed by our board of directors.  However, there can be no assurance 
that  our  board  of  directors  would  choose  to  impose  these  restrictions  or  that  such  restrictions,  if  imposed,  would  prevent  an 
ownership change from occurring.

If we are unable to retain key employees, our ability to manage our business could be adversely affected. 

Our operational results have depended, and our future results will depend, upon the retention and continued performance of our 
management team. Our ability to retain and hire new key employees for management positions could be impacted adversely by 
the competitive environment for management talent in the broadband communications industry. The loss of the services of key 
members of management and the inability or delay in hiring new key employees could adversely affect our ability to manage our 
business and our future operational and financial results. 

Our inability to successfully acquire and integrate other businesses, assets, products or technologies could harm our operating 
results.

We  actively  evaluate  acquisitions  and  strategic  investments  in  businesses,  products  or  technologies  that  we  believe  could 
complement or expand our business or otherwise offer growth or cost-saving opportunities. From time to time, we may enter into 
letters of intent with companies with which we are negotiating for potential acquisitions or investments, or as to which we are 
conducting due diligence. An investment in, or acquisition of, complementary businesses, products or technologies in the future 
could materially decrease the amount of our available cash or require us to seek additional equity or debt financing. We may not 
be successful in negotiating the terms of any potential acquisition, conducting thorough due diligence, financing the acquisition 
or effectively integrating the acquired business, product or technology into our existing business and operations. Our due diligence 
may fail to identify all of the problems, liabilities or other shortcomings or challenges of an acquired business, product or technology, 
including issues related to intellectual property, product quality or product architecture, regulatory compliance practices, revenue 
recognition or other accounting practices, or employee or customer issues.

Additionally, in connection with any acquisitions we complete, we may not achieve the synergies or other benefits we expected 
to achieve, and we may incur write-downs, impairment charges or unforeseen liabilities that could negatively affect our operating 
results  or  financial  position  or  could  otherwise  harm  our  business.  Further,  contemplating  or  completing  an  acquisition  and 
integrating an acquired business, product or technology could divert management and employee time and resources from other 
matters.

Risks Related to Ownership Position of Liberty Media Corporation

Liberty  Media  Corporation  owns  a  significant  amount  of  Charter’s  common  stock,  giving  it  influence  over  corporate 
transactions and other matters.

Members of our board of directors include directors who are also officers and directors of our principal stockholder.  Dr. John 
Malone is the Chairman of Liberty Media Corporation, and Mr. Greg Maffei is the president and chief executive officer of Liberty 
Media Corporation.  As of December 31, 2013, Liberty Media Corporation beneficially held approximately 26% of our Class A 
common stock.  Liberty Media Corporation has the right to designate up to four directors as nominees for our board of directors 
through our 2015 annual meeting of stockholders with one designated director to be appointed to each of the Audit Committee, 
the Nominating and Corporate Governance Committee and the Compensation and Benefits Committee.  Liberty Media Corporation 
may be able to exercise substantial influence over all matters requiring stockholder approval, including the election of directors 
and approval of significant corporate action, such as mergers and other business combination transactions should Liberty Media 
Corporation retain a significant ownership interest in us.  Liberty Media Corporation and its affiliates are not restricted from 
investing in, and have invested in, and engaged in, other businesses involving or related to the operation of cable television systems, 
video programming, Internet service, voice or business and financial transactions conducted through broadband interactivity and 
Internet services.  Liberty Media Corporation and its affiliates may also engage in other businesses that compete or may in the 
future compete with us.

Liberty Media Corporation's substantial influence over our management and affairs could create conflicts of interest if Liberty 
Media Corporation faced decisions that could have different implications for it and us. 

23

Risks Related to Regulatory and Legislative Matters 

Our business is subject to extensive governmental legislation and regulation, which could adversely affect our business.

Regulation of the cable industry has increased cable operators' operational and administrative expenses and limited their revenues.  
Cable operators are subject to various laws and regulations including those covering the following:

the provisioning and marketing of cable equipment and compatibility with new digital technologies;
subscriber and employee privacy and data security;
limited rate regulation of video service;
copyright royalties for retransmitting broadcast signals;

• 
• 
• 
• 
•  when a cable system must carry a particular broadcast station and when it must first obtain retransmission consent to 

• 
• 

• 
• 
• 
• 

• 

carry a broadcast station;
the provision of channel capacity to unaffiliated commercial leased access programmers;
limitations on our ability to enter into exclusive agreements with multiple dwelling unit complexes and control our inside 
wiring;
the provision of high-speed Internet service, including net neutrality rules;
the provision of voice communications;
cable franchise renewals and transfers; 
equal  employment  opportunity,  emergency  alert  systems,  disability  access,  technical  standards,  marketing  practices, 
customer service, and consumer protection; and
approval  for  mergers  and  acquisitions  often  accompanied  by  the  imposition  of  restrictions  and  requirements  on  an 
applicant's business in order to secure approval of the proposed transaction.

Additionally, many aspects of these laws and regulations are currently the subject of judicial proceedings and administrative or 
legislative proposals.  There are also ongoing efforts to amend or expand the federal, state, and local regulation of some of the 
services offered over our cable systems, which may compound the regulatory risks we already face, and proposals that might make 
it easier for our employees to unionize.  Congress and various federal agencies are now considering adoption of significant new 
privacy restrictions, including new restrictions on the use of personal and profiling information for behavioral advertising.  In 
response to recent global data breaches, malicious activity and cyber threats, as well as the general increasing concerns regarding 
the protection of consumers’ personal information, Congress is considering the adoption of new data security and cybersecurity 
legislation that could result in additional network and information security requirements for our business. In the event of a data 
breach or cyber attack, these new laws, as well as existing legal and regulatory obligations, could require significant expenditures 
to remedy any such breach or attack.   

Our cable system franchises are subject to non-renewal or termination. The failure to renew a franchise in one or more key 
markets could adversely affect our business.

Our  cable  systems  generally  operate  pursuant  to  franchises,  permits,  and  similar  authorizations  issued  by  a  state  or  local 
governmental  authority  controlling  the  public  rights-of-way.    Many  franchises  establish  comprehensive  facilities  and  service 
requirements, as well as specific customer service standards and monetary penalties for non-compliance.  In many cases, franchises 
are terminable if the franchisee fails to comply with significant provisions set forth in the franchise agreement governing system 
operations.  Franchises are generally granted for fixed terms and must be periodically renewed.  Franchising authorities may resist 
granting a renewal if either past performance or the prospective operating proposal is considered inadequate.  Franchise authorities 
often demand concessions or other commitments as a condition to renewal.  In some instances, local franchises have not been 
renewed at expiration, and we have operated and are operating under either temporary operating agreements or without a franchise 
while negotiating renewal terms with the local franchising authorities.  

The traditional cable franchising regime has recently undergone significant change as a result of various federal and state actions. 
 Some  state  franchising  laws  do  not  allow  us  to  immediately  opt  into  favorable  statewide  franchising.   In  many  cases,  state 
franchising laws will result in fewer franchise imposed requirements for our competitors who are new entrants than for us, until 
we are able to opt into the applicable state franchise.

We cannot assure you that we will be able to comply with all significant provisions of our franchise agreements and certain of our 
franchisers have from time to time alleged that we have not complied with these agreements.  Additionally, although historically 
we have renewed our franchises without incurring significant costs, we cannot assure you that we will be able to renew, or to 
renew as favorably, our franchises in the future.  A termination of or a sustained failure to renew a franchise in one or more key 
markets could adversely affect our business in the affected geographic area.

24

Our  cable  system  franchises  are  non-exclusive. Accordingly,  local  and  state  franchising  authorities  can  grant  additional 
franchises and create competition in market areas where none existed previously, resulting in overbuilds, which could adversely 
affect results of operations.

Our cable system franchises are non-exclusive.  Consequently, local and state franchising authorities can grant additional franchises 
to competitors in the same geographic area or operate their own cable systems.  In some cases, local government entities and 
municipal utilities may legally compete with us without obtaining a franchise from the local franchising authority.  As a result, 
competing operators may build systems in areas in which we hold franchises. 

The FCC has adopted rules that streamline entry for new competitors (particularly those affiliated with telephone companies) and 
reduce franchising burdens for these new entrants.  At the same time, a substantial number of states have adopted new franchising 
laws, principally designed to streamline entry for new competitors, and often provide advantages for these new entrants that are 
not immediately available to existing operators.  

Local franchise authorities have the ability to impose additional regulatory constraints on our business, which could further 
increase our expenses.

In addition to the franchise agreement, cable authorities in some jurisdictions have adopted cable regulatory ordinances that further 
regulate the operation of cable systems.  This additional regulation increases the cost of operating our business.  Local franchising 
authorities may impose new and more restrictive requirements.  Local franchising authorities who are certified to regulate rates 
in the communities where they operate generally have the power to reduce rates and order refunds on the rates charged for basic 
service and equipment.

Tax legislation and administrative initiatives or challenges to our tax positions could adversely affect our results of operations 
and financial condition.  

We operate cable systems in locations throughout the United States and, as a result, we are subject to the tax laws and regulations 
of federal, state and local governments. From time to time, various legislative and/or administrative initiatives may be proposed 
that could adversely affect our tax positions. There can be no assurance that our effective tax rate or tax payments will not be 
adversely affected by these initiatives. As a result of state and local budget shortfalls due primarily to the recession as well as other 
considerations, certain states and localities have imposed or are considering imposing new or additional taxes or fees on our 
services or changing the methodologies or base on which certain fees and taxes are computed. Such potential changes include 
additional taxes or fees on our services which could impact our customers, combined reporting and other changes to general 
business taxes, central/unit-level assessment of property taxes and other matters that could increase our income, franchise, sales, 
use and/or property tax liabilities. In addition, federal, state and local tax laws and regulations are extremely complex and subject 
to varying interpretations. There can be no assurance that our tax positions will not be challenged by relevant tax authorities or 
that we would be successful in any such challenge. 

Further  regulation  of  the  cable  industry  could  impair  our  ability  to  raise  rates  to  cover  our  increasing  costs,  resulting  in 
increased losses.

Currently, rate regulation of cable systems is strictly limited to the basic service tier and associated equipment and installation 
activities.  However, the FCC and Congress continue to be concerned that cable rate increases are exceeding inflation.  It is possible 
that either the FCC or Congress will further restrict the ability of cable system operators to implement rate increases for our video 
services or even for our high-speed Internet and voice services.  Should this occur, it would impede our ability to raise our rates.  
If we are unable to raise our rates in response to increasing costs, our losses would increase. 

There has been legislative and regulatory interest in requiring cable operators to offer historically combined programming services 
on an á la carte basis.   While any new regulation or legislation designed to enable cable operators to purchase programming on 
a wholesale basis could be beneficial to Charter, any such new regulation or legislation that limits how we sell programming could 
adversely affect our business.

Actions by pole owners might subject us to significantly increased pole attachment costs.

Pole attachments are cable wires that are attached to utility poles.  Cable system attachments to investor-owned public utility poles 
historically have been regulated at the federal or state level, generally resulting in favorable pole attachment rates for attachments 
used to provide cable service.  In contrast, utility poles owned by municipalities or cooperatives are not subject to federal regulation 
and  are  generally  exempt  from  state  regulation.    In  2011,  the  FCC  amended  its  pole  attachment  rules  to  promote  broadband 
deployment.  The order overall strengthens the cable industry's ability to access investor-owned utility poles on reasonable rates, 

25

terms and conditions   It also allows for new penalties in certain cases involving unauthorized attachments that could result in 
additional costs for cable operators.  Electric utilities sought review of the 2011 Order  at both the FCC and the D.C. Circuit Court 
of Appeals, but the FCC and the court subsequently affirmed the new rules.   Future regulatory changes in this area could impact 
the pole attachment rates we pay utility companies.

Increasing regulation of our Internet service product could adversely affect our ability to provide new products and services.

On January 14, 2014, the D.C. Circuit Court of Appeals, in Verizon v. FCC, struck down major portions of the FCC’s 2010 “net 
neutrality” rules governing the operating practices of broadband Internet access providers like us.  The FCC originally designed 
the rules to ensure an “open Internet” and included three key requirements for broadband providers:  1) a prohibition against 
blocking websites or other online applications; 2) a prohibition against unreasonable discrimination among Internet users or among 
different  websites  or  other  sources  of  information;  and  3)  a  transparency  requirement  compelling  the  disclosure  of  network 
management  policies.  The  Court  struck  down  the  first  two  requirements,  concluding  that  they  constitute  “common  carrier” 
restrictions that are not permissible given the FCC’s earlier decision to classify Internet access as an “information service,” rather 
than a “telecommunications service.”  The Court upheld the FCC’s transparency requirement.  

The decision affirmatively recognizes the FCC’s jurisdiction over the Internet, based on Section 706 of the Telecommunications 
Act of 1996. As a result, the FCC could, in the future, resurrect the invalidated network neutrality regulations or modify the 
invalidated regulations so that they restrict broadband practices, but not as rigidly as the regulations the Court just invalidated.  
Alternatively, the FCC (or another party) could challenge the recent court ruling by seeking rehearing en banc or Supreme Court 
review.  Legislation in this area is also possible.  The reimposition of network neutrality restrictions could adversely affect the 
potential development of advantageous relationships with Internet content providers.  Rules or statutes increasing the regulation 
of our Internet services could limit our ability to efficiently manage our cable systems and respond to operational and competitive 
challenges. 

Changes in channel carriage regulations could impose significant additional costs on us.

Cable operators also face significant regulation of their video channel carriage.  We can be required to devote substantial capacity 
to  the  carriage  of  programming  that  we  might  not  carry  voluntarily,  including  certain  local  broadcast  signals;  local  public, 
educational and government access (“PEG”) programming; and unaffiliated, commercial leased access programming (required 
channel capacity for use by persons unaffiliated with the cable operator who desire to distribute programming over a cable system). 
The FCC adopted revised commercial leased access rules (currently stayed while under appeal) which would dramatically reduce 
the  rate  we  can  charge  for  leasing  this  capacity  and  dramatically  increase  our  administrative  burdens.    Legislation  has  been 
introduced in Congress in the past that, if adopted, could impact our carriage of broadcast signals by simultaneously eliminating 
the cable industry’s compulsory copyright license and the retransmission consent requirements governing cable’s retransmission 
of broadcast signals. The FCC also continues to consider changes to the rules affecting the relationship between programmers and 
multichannel video distributors.   Future regulatory changes could disrupt existing programming commitments, interfere with our 
preferred  use  of  limited  channel  capacity,  increase  our  programming  costs,  and  limit  our  ability  to  offer  services  that  would 
maximize our revenue potential.  It is possible that other legal restraints will be adopted limiting our discretion over programming 
decisions. 

Offering voice communications service may subject us to additional regulatory burdens, causing us to incur additional costs. 

We offer voice communications services over our broadband network and continue to develop and deploy VoIP services. The FCC 
has ruled that competitive telephone companies that support VoIP services, such as those we offer our customers, are entitled to 
interconnect  with  incumbent  providers  of  traditional  telecommunications  services,  which  ensures  that  our VoIP  services  can 
compete in the market.  The scope of these interconnection rights are being reviewed in a current FCC proceeding, which may 
affect our ability to compete in the provision of voice services or result in additional costs.  The FCC has also declared that certain 
VoIP services are not subject to traditional state public utility regulation. The full extent of the FCC preemption of state and local 
regulation of VoIP services is not yet clear. Expanding our offering of these services may require us to obtain certain additional 
authorizations. We may not be able to obtain such authorizations in a timely manner, or conditions could be imposed upon such 
licenses or authorizations that may not be favorable to us. Telecommunications companies generally are subject to other significant 
regulation which could also be extended to VoIP providers. If additional telecommunications regulations are applied to our VoIP 
service, it could cause us to incur additional costs.  The FCC has already extended certain traditional telecommunications carrier 
requirements, such as E911, Universal Service fund collection, CALEA, privacy, Customer Proprietary Network Information, 
number porting, disability and discontinuance of service requirements to many VoIP providers such as us. In November 2011, the 
FCC released an order significantly changing the rules governing intercarrier compensation payments for the origination and 
termination of telephone traffic between carriers, including VoIP service providers like us. Several entities have challenged this 
FCC ruling in federal court, and that case is now pending before the Tenth Circuit Court of Appeals. The new rules, as they now 

26

 
stand, will result in a substantial decrease in intercarrier compensation payments over a multi-year period. We received intercarrier 
compensation of approximately $21 million, $19 million and $23 million for the years ended December 31, 2013, 2012 and 2011, 
respectively.  Further, the FCC’s recent initiative to collect data concerning certain point to point transport (“special access”) 
services we provide could result in additional regulatory burdens and additional costs.

Item 1B. Unresolved Staff Comments.

None.

Item 2.  Properties. 

Our principal physical assets consist of cable distribution plant and equipment, including signal receiving, encoding and decoding 
devices, headend reception facilities, distribution systems, and customer premise equipment for each of our cable systems. 

Our cable plant and related equipment are generally attached to utility poles under pole rental agreements with local public utilities 
and telephone companies, and in certain locations are buried in underground ducts or trenches.  We own or lease real property for 
signal reception sites, and own our service vehicles.

Our subsidiaries generally lease space for business offices. Our headend and tower locations are located on owned or leased parcels 
of land, and we generally own the towers on which our equipment is located.  Charter Holdco owns the land and building for our 
St. Louis corporate office.  We lease space for our offices in Denver, Colorado and for our corporate headquarters in Stamford, 
Connecticut.

The physical components of our cable systems require maintenance as well as periodic upgrades to support the new services and 
products we introduce.  See “Item 1. Business – Our Network Technology.”  We believe that our properties are generally in good 
operating condition and are suitable for our business operations. 

Item 3.  Legal Proceedings.  

Patent Litigation

Ronald A. Katz Technology Licensing, L.P. v. Charter Communications, Inc. et. al.  In 2006, Ronald A. Katz Technology Licensing, 
L.P. filed a lawsuit against Charter and other parties in the U. S. District Court for the District of Delaware alleging that Charter 
and the other defendants infringed its interactive call processing patents.  In 2007, the lawsuit was combined with other cases filed 
by Katz in a multi-district litigation proceeding in the U.S. District Court for the Central District of California for coordinated and 
consolidated pretrial proceedings.  In 2010, the court denied Katz's motion for summary judgment, struck two affirmative defenses 
that Charter had raised, invalidated one of the nine remaining claims Katz had asserted and entered a ruling restricting Katz's 
damages  claims  by  limiting  the  time  period  from  which  Katz  may  seek  damages. A  consolidated  appeal  involving  other  co-
defendants was held, with the U.S. Court of Appeals for the Federal Circuit confirming invalidity of certain claims and remanding 
certain rulings back to the district court for further consideration.  Based on the Federal Circuit's opinion, the district court ordered 
additional summary judgment briefing and some limited pretrial briefing.  In 2012, the court granted Charter's second motion for 
summary judgment and invalidated one of the claims asserted against Charter, leaving eight claims. In related litigation against 
others, the court invalidated four of these patent claims which will result in four claims being asserted against Charter when this 
ruling is applied in our case. Charter initiated ex parte examinations with the U.S. Patent Office challenging the validity of all 
eight patent claims asserted against Charter. The Patent Office granted all of these examinations finding a substantial new question 
as to whether the claims are valid over prior art not previously considered by the Patent Office.  When all pretrial proceedings are 
completed, any matters remaining for trial will be transferred back to the District Court in Delaware.  No trial date has been set.  
Charter has recently discussed settlement with Katz and believes the case will settle for an insignificant amount.  If a settlement 
is not ultimately concluded, Charter will continue to vigorously contest this matter although we cannot predict the ultimate outcome 
of this lawsuit nor can we reasonably estimate a range of possible loss.

We are also defendants, co-defendants or plaintiffs seeking declaratory judgments in several other unrelated lawsuits involving 
alleged infringement of various patents relating to various aspects of our businesses.  Other industry participants are also defendants 
or plaintiffs seeking declaratory judgment in certain of these cases.

In the event that a court ultimately determines that we infringe on any intellectual property rights, we may be subject to substantial 
damages and/or an injunction that could require us or our vendors to modify certain products and services we offer to our subscribers, 
as well as negotiate royalty or license agreements with respect to the patents at issue.  While we believe the lawsuits are without 

27

merit and intend to defend the actions vigorously, no assurance can be given that any adverse outcome would not be material to 
our consolidated financial condition, results of operations, or liquidity.

Other Proceedings

The Montana Department of Revenue ("Montana DOR") generally assesses property taxes on cable companies at 3% and on 
telephone companies at 6%.  Historically, Bresnan's cable and telephone operations have been taxed separately by the Montana 
DOR.  In 2010, the Montana DOR assessed Bresnan as a single telephone business and retroactively assessed it as such for 2007 
through 2009.  Bresnan filed a declaratory judgment action against the Montana DOR in Montana State Court challenging its 
property tax classifications for 2007 through 2010.  Under Montana law, a taxpayer must first pay a current assessment of disputed 
property tax in order to challenge such assessment.  In accordance with that law, Bresnan paid the disputed 2010, 2011 and 2012 
property tax assessments of approximately $5 million, $11 million and $9 million, respectively, under protest.  No payments for 
additional tax for 2007 through 2009, which could be up to approximately $16 million, including interest, were made at that time.  
On September 26, 2011, the Montana State Court granted Bresnan's summary judgment motion seeking to vacate the Montana 
DOR's retroactive tax assessments for the years 2007, 2008 and 2009.  The Montana DOR's assessment for 2010 was the subject 
of a trial, which took place the week of October 24, 2011.  On July 6, 2012, the Montana State Court entered judgment in favor 
of Bresnan, ruling that the Montana's DOR 2010 assessment was invalid and contrary to law, vacating the 2010 assessment, and 
directing that the Montana DOR refund the amounts paid by Bresnan under protest, plus interest and certain costs.  The Montana 
DOR filed a notice of appeal to the Montana Supreme Court on September 20, 2012.  The appeal was fully briefed, and was argued 
to the Montana Supreme Court in September 2013.  On December 2, 2013, the Montana Supreme Court reversed the trial court’s 
decision and remanded the matter to the trial court.  We filed a petition for rehearing which was denied on January 7, 2014.  At 
this point, there have been no further proceedings before the trial court, although we have filed pleadings to renew challenges to 
the Montana DOR’s assessments that had been mooted by the Montana State Court’s prior ruling.  With respect to the Montana 
Supreme Court ruling, our primary remaining course of action is an appeal to the U.S. Supreme Court.  A decision has not been 
made as to whether this appeal will be pursued.  Pending entry of a final judgment, the Montana DOR continues to hold our protest 
payments aggregating approximately $25 million in escrow and continues to assess our operations as a single telephone business.  
We will make additional protest payments until a final judgment is entered, including payments for 2007, 2008 and 2009.  

We have had communications with the United States Environmental Protection Agency (“the EPA”) in connection with a self 
reporting audit. Pursuant to the audit, we discovered certain compliance issues concerning our reports to the EPA for backup 
batteries used at our facilities. On January 24, 2014, Charter and the Office of Civil Enforcement for the EPA entered a Consent 
Agreement to settle this matter.  As part of the Consent Agreement, Charter has agreed to pay a penalty of an immaterial amount 
to the EPA and the Office of Civil Enforcement has certified that the issues have been corrected and has recommended that the 
Environmental Appeals Board ratify this settlement.  We do not view this matter as material.

Also, on January 15, 2014, the California Department of Justice, in conjunction with the Alameda County, California District 
Attorney’s Office, initiated an investigation into whether Charter’s waste disposal policies, practices, and procedures violate the 
provisions  of  the  California  Health  and  Safety  Code,  the  California  Hazardous Waste  Control  Law,  and  any  of  their  related 
regulations.  Charter intends to cooperate with the investigation.  Although this investigation has only just commenced, at this 
time Charter does not expect that its outcome will have a material effect on our operations, financial condition, or cash flows.

We also are party to other lawsuits and claims that arise in the ordinary course of conducting our business, including lawsuits 
claiming violation of anti-trust laws and violation of wage and hour laws.  The ultimate outcome of these other legal matters 
pending against us or our subsidiaries cannot be predicted, and although such lawsuits and claims are not expected individually 
to have a material adverse effect on our consolidated financial condition, results of operations, or liquidity, such lawsuits could 
have in the aggregate a material adverse effect on our consolidated financial condition, results of operations, or liquidity.  Whether 
or not we ultimately prevail in any particular lawsuit or claim, litigation can be time consuming and costly and injure our reputation.

Item 4.  Mine Safety Disclosures.

Not applicable.

28

PART II

Item 5.  Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities. 

(A)  Market Information 

Charter’s Class A common stock is listed on the NASDAQ Global Select Market under the symbol “CHTR.”  

The following table sets forth, for the periods indicated, the range of high and low last reported sale price per share of Charter’s 
Class A common stock on the NASDAQ Global Select Market.  

2012
First quarter
Second quarter
Third quarter
Fourth quarter

2013
First quarter
Second quarter
Third quarter
Fourth quarter

Class A Common Stock 

High

Low

$
$
$
$

$
$
$
$

64.91
70.87
82.54
78.54

106.29
128.57
137.29
144.02

$
$
$
$

$
$
$
$

56.15
59.41
71.59
67.50

76.19
99.41
119.06
125.68

(B)  Holders 

As of December 31, 2013, there were approximately 39 holders of record of Charter’s Class A common stock. 

(C)  Dividends 

Charter has not paid stock or cash dividends on any of its common stock.  

Charter  would  be  dependent  on  distributions  from  its  subsidiaries  if  Charter  were  to  make  any  dividends.    Covenants  in  the 
indentures and credit agreements governing the debt obligations of our subsidiaries restrict their ability to make distributions to 
us, and accordingly, limit our ability to declare or pay cash dividends.  See “Item 7. Management’s Discussion and Analysis of 
Financial Condition and Results of Operations.”  Future cash dividends, if any, will be at the discretion of Charter’s board of 
directors and will depend upon, among other things, our future operations and earnings, capital requirements, general financial 
condition, contractual restrictions and such other factors as Charter’s board of directors may deem relevant.

29

 
 
(D)  Securities Authorized for Issuance Under Equity Compensation Plans

The following information is provided as of December 31, 2013 with respect to equity compensation plans: 

Number of Securities
to be Issued Upon
Exercise of
Outstanding Options,
Warrants and Rights

Weighted
Average Exercise
Price of
Outstanding
Warrants and
Rights

Number of Securities
Remaining Available
for Future Issuance
Under Equity
Compensation Plans

3,429,591 (1)

—

$

$

61.08

7,378,794 (1)

—

—

Plan Category

Equity compensation plans
approved by security holders

Equity compensation plans not
approved by security holders

TOTAL

3,429,591 (1)

7,378,794 (1)

 (1)  This total does not include 652,988 shares issued pursuant to restricted stock grants made under our 2009 Stock Incentive 

Plan, which are subject to vesting based on continued employment and market conditions. 

For information regarding securities issued under our equity compensation plans, see Note 15 to our accompanying consolidated 
financial statements contained in “Item 8. Financial Statements and Supplementary Data.” 

30

(E)  Performance Graph

The graph below shows the cumulative total return on Charter’s Class A common stock for the period from December 2, 2009 
through December 31, 2013, in comparison to the cumulative total return on Standard & Poor’s 500 Index and a peer group 
consisting of the national cable operators that are most comparable to us in terms of size and nature of operations. The Company’s 
peer group consists of Cablevision Systems Corporation ("Cablevision"), Comcast, and TWC.  The results shown assume that 
$100 was invested on December 2, 2009 in Charter and peer group stock or on November 30, 2009 for the S&P 500 index and 
that all dividends were reinvested. These indices are included for comparative purposes only and do not reflect whether it is 
management’s opinion that such indices are an appropriate measure of the relative performance of the stock involved, nor are they 
intended to forecast or be indicative of future performance of Charter’s Class A common stock. 

(F)  Recent Sales of Unregistered Securities 

During 2013, there were no unregistered sales of securities of the registrant other than those previously reported on a Quarterly 
Report on Form 10-Q or Current Report on Form 8-K.

31

(G)  Purchases of Equity Securities by the Issuer

The following table presents Charter's purchases of equity securities completed during the fourth quarter of 2013 representing 
shares withheld from employees for the payment of taxes upon the vesting of equity awards.

Period

October 1 - 31, 2013
November 1 - 30, 2013
December 1 - 31, 2013

(a)
Total Number of 
Shares Purchased
11,451
11,878
13,584

$
$
$

(b)
Average Price Paid 
per Share

136.68
132.31
133.43

Item 6.  Selected Financial Data. 

(c) 
Total Number of 
Shares Purchased as 
Part of Publicly 
Announced Plans or 
Programs

—
—
—

(d)
Maximum Number of 
Shares that May Yet 
Be Purchased Under 
the Plans or 
Programs
N/A
N/A
N/A

The following table presents selected consolidated financial data for the periods indicated (dollars in millions, except per share data): 

Successor

Predecessor

Years Ended December 31,

One Month
Ended
December 31,

Eleven Months
Ended
November 30,

2013

2012

2011

2010

2009

2009

$

$

$

$

$

$

$

8,155

925

$

$

(846) $

(49) $

7,504

916

$

$

(907) $

(47) $

7,204

1,041

$

$

(963) $

(70) $

7,059

1,024

$

$

(877) $

58

$

(169) $

(304) $

(369) $

(237) $

(1.65) $

(3.05) $

(3.39) $

(2.09) $

(1.65) $

(3.05) $

(3.39) $

(2.09) $

572

84

(68)

10

2

0.02

0.02

$

$

$

$

$

$

$

6,183

(1,063)

(1,020)

9,748

11,364

30.00

12.61

101,934,630

99,657,989

108,948,554

113,138,461

112,078,089

378,784,231

101,934,630

99,657,989

108,948,554

113,138,461

114,346,861

902,067,116

$

$

$

$

$

16,556

17,295

14,181

151

$

$

$

$

14,870

15,596

12,808

149

$

$

$

$

14,843

15,601

12,856

409

$

$

$

$

15,027

15,737

12,306

1,478

$

$

$

$

N/A

N/A

49

$

47

$

N/A

70

1.07

N/A

15,391

16,658

13,322

1,916

1.14

N/A

8.41

N/A

Statement of Operations Data:

Revenues

Income (loss) from operations

Interest expense, net

Income (loss) before income taxes

Net income (loss) – Charter
shareholders
Basic earnings (loss) per common
share
Diluted earnings (loss) per
common share

Weighted-average shares
outstanding,  basic

Weighted-average shares
outstanding, diluted

Balance Sheet Data (end of
period):

Investment in cable properties

Total assets

Total debt
Charter shareholders’ equity

Other Financial Data:

Ratio of earnings to fixed
charges (a)

Deficiency of earnings to cover
fixed charges (a)

(a) 

Earnings include income (loss) before non-controlling interest and income taxes plus fixed charges.  Fixed charges consist of 
interest expense and an estimated interest component of rent expense.  

32

Comparability of the above information from year to year is affected by acquisitions and dispositions completed by us including the 
acquisition of Bresnan in July 2013.  See “Part II. Item 7. Management’s Discussion and Analysis of Financial Condition and Results 
of Operations — Overview.”  In addition, upon our emergence from bankruptcy, we adopted fresh start accounting. This resulted in 
us becoming a new entity on December 1, 2009, with a new capital structure, a new accounting basis in the identifiable assets and 
liabilities assumed and no retained earnings or accumulated losses. Accordingly, the consolidated financial statements on or after 
December 1, 2009 are not comparable to the consolidated financial statements prior to that date. The financial statements for the 
periods ended November 30, 2009 do not include the effect of any changes in our capital structure or changes in the fair value of 
assets and liabilities as a result of fresh start accounting.

Item 7.  Management’s Discussion and Analysis of Financial Condition and Results of Operations. 

Reference is made to “Part I. Item 1A. Risk Factors” and “Cautionary Statement Regarding Forward-Looking Statements,” which 
describe important factors that could cause actual results to differ from expectations and non-historical information contained 
herein.  In addition, the following discussion should be read in conjunction with the audited consolidated financial statements and 
accompanying notes thereto of Charter Communications, Inc. and subsidiaries included in “Item 8. Financial Statements and 
Supplementary Data.”

Overview

We are a cable operator providing services in the United States with approximately 5.9 million residential and commercial customers 
at December 31, 2013.  We offer our customers traditional cable video programming, Internet services, and voice services, as well 
as advanced video services such as OnDemandTM, HD television and DVR service.  We also sell local advertising on cable networks 
and provide fiber connectivity to cellular towers.  See “Part I. Item 1. Business — Products and Services” for further description 
of these services, including “customers.” 

Our most significant competitors are DBS providers and certain telephone companies that offer services that provide features and 
functions similar to our video, high-speed Internet, and voice services, including in some cases wireless services, and they also 
offer these services in bundles similar to ours.  See “Business — Competition.”  In the recent past, we have grown revenues by 
offsetting basic video customer losses with price increases and sales of incremental services such as high-speed Internet, OnDemand, 
DVR and HD television.  We expect to continue to grow revenues by increasing the number of products in our current customer 
homes and obtaining new customers with an improved value offering.  In addition, we expect to increase revenues by expanding 
the sales of services to our commercial customers.  However, we cannot assure you that we will be able to grow revenues or 
maintain our margins at recent historical rates.

Our business plans include goals for increasing customers and revenue. To reach our goals, we have actively invested in our 
network and operations, and have improved the quality and value of the products and packages that we offer. We have enhanced 
our video product by increasing digital and HD-DVR penetration, offering more HD channels, and deemphasizing our analog 
service. During the second quarter of 2012, we simplified our offers and pricing and improved our packaging of products to bring 
more value to new and existing customers. As part of our effort to create more value for customers, we have focused on driving 
penetration of our triple play offering, which includes more than 100 HD channels, video on demand, Internet service, and fully 
featured voice service. In addition, we have implemented a number of changes to our organizational structure, selling methods 
and operating tactics. We are increasingly insourcing our field operations, call center and direct sales workforces and modifying 
the way our sales workforce is compensated, which we believe positions us for better customer service and growth. We expect 
that our enhanced product set combined with improved customer service will lead to lower customer churn and longer customer 
lifetimes, allowing us to grow our customer base and revenue more quickly and economically. We expect our capital expenditures 
to remain elevated as we strive to increase digital and HD-DVR penetration, place higher levels of customer premise equipment 
per transaction and progressively move to an all-digital platform.

In July 2013, Charter and Charter Operating acquired Bresnan from a wholly owned subsidiary of Cablevision, for $1.625 billion 
in  cash,  subject  to  a  working  capital  adjustment  and  a  reduction  for  certain  funded  indebtedness  of  Bresnan  (the  "Bresnan 
Acquisition").  Bresnan manages cable operating systems in Colorado, Montana, Wyoming and Utah that pass approximately 
670,000 homes and serve approximately 375,000 residential and commercial customer relationships.

Total revenue growth was 9% for the year ended December 31, 2013 compared to the corresponding period in 2012, and 4% for 
the year ended December 31, 2012 compared to the corresponding period in 2011, due to the Bresnan Acquisition and growth in 
our video, Internet and commercial businesses.  Total revenue growth on a pro forma basis for the Bresnan Acquisition as if it had 
occurred on January 1, 2011 was 5% for the year ended December 31, 2013 compared to the corresponding period in 2012, and 
4% for the year ended December 31, 2012 compared to the corresponding period in 2011.  For the years ended December 31, 

33

2013, 2012 and 2011, adjusted earnings (loss) before interest expense, income taxes, depreciation and amortization (“Adjusted 
EBITDA”) was $2.9 billion,  $2.7 billion and $2.7 billion, respectively.  See “—Use of Adjusted EBITDA and Free Cash Flow” 
for further information on Adjusted EBITDA and free cash flow.  Adjusted EBITDA increased 6% for the year ended December 
31, 2013 compared to the corresponding period in 2012 as a result of the Bresnan Acquisition, which contributed $90 million, and 
an increase in residential and commercial revenues offset by increases in programming costs, costs to service customers and 
marketing costs.  Costs to service customers primarily increased from higher labor to deliver improved products and service levels 
and  greater  reconnect  expense.   Adjusted  EBITDA  remained  flat  for  the  year  ended  December 31,  2012  compared  to  the 
corresponding  period  in  2011  as  a  result  of  an  increase  in  Internet,  commercial  and  advertising  revenues  offset  by  higher 
programming costs, expenses associated with driving higher growth and investments in the customer experience.  For the years 
ended December 31, 2013, 2012 and 2011, our income from operations was $925 million, $916 million and $1.0 billion, respectively.  
In addition to the factors discussed above, income from operations was affected by increases in depreciation and amortization 
primarily due to the Bresnan Acquisition.   

We believe that continued competition and the prolonged recovery of economic conditions in the United States, including mixed 
recovery  in  the  housing  market  and  relatively  high  unemployment  levels,  have  adversely  affected  consumer  demand  for  our 
services, particularly video.  Historically, our primary video competitors have often offered more HD channels and have typically 
only offered digital services which have a better picture quality compared to our legacy analog product.  In response, Charter has 
promoted its digital product and initiated a transition from analog to digital transmission of all channels we distribute, which will 
result in substantially more HD channels and higher Internet speeds.  In the current economic environment, customers have been 
more willing to consider our competitors' products, partially because of increased marketing highlighting perceived differences 
between competitive video products, especially when those competitors are often offering significant incentives to switch providers. 
We also believe some customers have chosen to receive video over the Internet rather than through our OnDemand and premium 
video services, thereby reducing our video revenues.  We believe competition from wireless service operators and economic factors 
have contributed to an increase in the number of homes that replace their traditional telephone service with wireless service thereby 
impacting the growth of our telephone business.  

If the economic and competitive conditions discussed above do not improve, we believe our business and results of operations 
will be adversely affected, which may contribute to future impairments of our franchises and goodwill.

Approximately 89% and 87% of our revenues for  years ended December 31, 2013 and 2012, respectively, are attributable to 
monthly subscription fees charged to customers for our video, Internet, voice, and commercial services provided by our cable 
systems.  Generally, these customer subscriptions may be discontinued by the customer at any time subject to a fee for certain 
commercial customers and certain residential customers acquired before July 1, 2012.  The remaining 11% and 13% of revenue 
for fiscal years 2013 and 2012, respectively, is derived primarily from advertising revenues, franchise and other regulatory fee 
revenues (which are collected by us but then paid to local authorities), pay-per-view and OnDemand programming, installation, 
processing fees or reconnection fees charged to customers to commence or reinstate service, and commissions related to the sale 
of merchandise by home shopping services. 

Our expenses primarily consist of operating costs, depreciation and amortization expense and interest expense.  Operating costs 
primarily include programming costs, connectivity, franchise and other regulatory costs, the cost to service our customers such as 
field, network and customer operations costs and marketing costs.    

We have a history of net losses.  Our net losses are principally attributable to insufficient revenue to cover the combination of 
operating expenses, interest expenses that we incur because of our debt, depreciation expenses resulting from the capital investments 
we have made and continue to make in our cable properties, amortization expenses related to our customer relationship intangibles 
and non-cash taxes resulting from increases in our deferred tax liabilities.  

Critical Accounting Policies and Estimates 

Certain of our accounting policies require our management to make difficult, subjective and/or complex judgments. Management 
has discussed these policies with the Audit Committee of Charter’s board of directors, and the Audit Committee has reviewed the 
following disclosure.  We consider the following policies to be the most critical in understanding the estimates, assumptions and 
judgments that are involved in preparing our financial statements, and the uncertainties that could affect our results of operations, 
financial condition and cash flows: 

• 

Property, plant and equipment

•  Capitalization of labor and overhead costs
•  Valuation and impairment of property, plant and equipment

34

•  Useful lives of property, plant and equipment

• 

Intangible assets

•  Valuation and impairment of franchises
•  Valuation and impairment and amortization of customer relationships
•  Valuation and impairment of goodwill
• 

Impairment of trademarks

Income taxes

• 
•  Litigation
• 

Programming agreements

In addition, there are other items within our financial statements that require estimates or judgment that are not deemed critical, 
such as the allowance for doubtful accounts and valuations of our derivative instruments, if any, but changes in estimates or 
judgment in these other items could also have a material impact on our financial statements. 

Property, plant and equipment

The cable industry is capital intensive, and a large portion of our resources are spent on capital activities associated with extending, 
rebuilding, and upgrading our cable network.  As of December 31, 2013 and 2012, the net carrying amount of our property, plant 
and equipment (consisting primarily of cable network assets) was approximately $8.0 billion (representing 46% of total assets) 
and $7.2 billion (representing 46% of total assets), respectively.  Total capital expenditures for the years ended December 31, 
2013, 2012 and 2011 were approximately $1.8 billion, $1.7 billion and $1.3 billion, respectively.  

Capitalization of labor and overhead costs.  Costs associated with network construction, initial customer installations, installation 
refurbishments, and the addition of network equipment necessary to provide new or advanced video services, are capitalized.  
While our capitalization is based on specific activities, once capitalized, we track these costs by fixed asset category at the cable 
system level, and not on a specific asset basis.  For assets that are sold or retired, we remove the estimated applicable cost and 
accumulated depreciation.  Costs capitalized as part of initial customer installations include materials, direct labor, and certain 
indirect costs.  These indirect costs are associated with the activities of personnel who assist in connecting and activating the new 
service, and consist of compensation and overhead costs associated with these support functions.  The costs of disconnecting 
service at a customer’s dwelling or reconnecting service to a previously installed dwelling are charged to operating expense in the 
period incurred.  Costs for repairs and maintenance are charged to operating expense as incurred, while equipment replacement, 
including replacement of certain components, and betterments, including replacement of cable drops from the pole to the dwelling, 
are capitalized. 

We make judgments regarding the installation and construction activities to be capitalized.  We capitalize direct labor and overhead 
using standards developed from actual costs and applicable operational data.  We calculate standards annually (or more frequently 
if circumstances dictate) for items such as the labor rates, overhead rates, and the actual amount of time required to perform a 
capitalizable activity.  For example, the standard amounts of time required to perform capitalizable activities are based on studies 
of the time required to perform such activities.  Overhead rates are established based on an analysis of the nature of costs incurred 
in support of capitalizable activities, and a determination of the portion of costs that is directly attributable to capitalizable activities.  
The impact of changes that resulted from these studies were not material in the periods presented.

Labor costs directly associated with capital projects are capitalized.  Capitalizable activities performed in connection with customer 
installations include such activities as: 

•  Dispatching a “truck roll” to the customer’s dwelling or business for service connection;
•  Verification of serviceability to the customer’s dwelling or business (i.e., determining whether the customer’s dwelling 

is capable of receiving service by our cable network and/or receiving advanced or Internet services);

•  Customer premise activities performed by in-house field technicians and third-party contractors in connection with 
customer installations, installation of network equipment in connection with the installation of expanded services, 
and equipment replacement and betterment; and

•  Verifying the integrity of the customer’s network connection by initiating test signals downstream from the headend 

to the customer’s digital set-top box.

Judgment is required to determine the extent to which overhead costs incurred result from specific capital activities, and therefore 
should be capitalized.  The primary costs that are included in the determination of the overhead rate are (i) employee benefits and 
payroll taxes associated with capitalized direct labor, (ii) direct variable costs associated with capitalizable activities, consisting 
primarily of installation and construction vehicle costs, (iii) the cost of support personnel, such as dispatchers, who directly assist 
with capitalizable installation activities, and (iv) indirect costs directly attributable to capitalizable activities. 

35

While we believe our existing capitalization policies are appropriate, a significant change in the nature or extent of our system 
activities could affect management’s judgment about the extent to which we should capitalize direct labor or overhead in the future.  
We monitor the appropriateness of our capitalization policies, and perform updates to our internal studies on an ongoing basis to 
determine whether facts or circumstances warrant a change to our capitalization policies.  We capitalized internal direct labor and 
overhead of $219 million, $202 million and $199 million, respectively, for the years ended December 31, 2013, 2012 and 2011.  

Valuation and impairment.  We evaluate the recoverability of our property, plant and equipment upon the occurrence of events 
or changes in circumstances indicating that the carrying amount of an asset may not be recoverable.  Such events or changes in 
circumstances could include such factors as the impairment of our indefinite life franchises, changes in technological advances, 
fluctuations in the fair value of such assets, adverse changes in relationships with local franchise authorities, adverse changes in 
market conditions, or a deterioration of current or expected future operating results.  A long-lived asset is deemed impaired when 
the carrying amount of the asset exceeds the projected undiscounted future cash flows associated with the asset.  No impairments 
of long-lived assets to be held and used were recorded in the years ended December 31, 2013, 2012 and 2011. 

We utilize the cost approach as the primary method used to establish fair value for our property, plant and equipment in connection 
with business combinations.  The cost approach considers the amount required to replace an asset by constructing or purchasing 
a new asset with similar utility, then adjusts the value in consideration of all forms of depreciation as of the appraisal date for 
physical depreciation and function and economic obsolescence.  The cost approach relies on management’s assumptions regarding 
current material and labor costs required to rebuild and repurchase significant components of our property, plant and equipment 
along with assumptions regarding the age and estimated useful lives of our property, plant and equipment. 

Useful lives of property, plant and equipment.  We evaluate the appropriateness of estimated useful lives assigned to our property, 
plant and equipment, based on annual analysis of such useful lives, and revise such lives to the extent warranted by changing facts 
and circumstances.  Any changes in estimated useful lives as a result of this analysis are reflected prospectively beginning in the 
period in which the study is completed.  Our analysis of useful lives in 2013 did not indicate a change in useful lives.  The effect 
of a one-year decrease in the weighted average remaining useful life of our property, plant and equipment as of December 31, 
2013 would be an increase in annual depreciation expense of approximately $204 million.  The effect of a one-year increase in 
the weighted average remaining useful life of our property, plant and equipment as of December 31, 2013 would be a decrease in 
annual depreciation expense of approximately $217 million.

Depreciation expense related to property, plant and equipment totaled $1.6 billion, $1.4 billion and $1.3 billion for the years ended 
December 31,  2013,  2012  and  2011,  respectively,  representing  approximately  22%,  21%  and  21%  of  costs  and  expenses, 
respectively.  Depreciation is recorded using the straight-line composite method over management’s estimate of the useful lives 
of the related assets as listed below: 

Cable distribution systems……………………………… 7-20 years

Customer equipment and installations…………………..

4-8 years

Vehicles and equipment………………………………… 1-6 years

Buildings and leasehold improvements………………… 15-40 years

Furniture, fixtures and equipment….…………………… 6-10 years

Intangible assets 

Valuation and impairment of franchises. The net carrying value of franchises as of December 31, 2013 and 2012 was approximately 
$6.0 billion (representing 35% of total assets) and $5.3 billion (representing 34% of total assets), respectively.  Franchise rights 
represent the value attributed to agreements or authorizations with local and state authorities that allow access to homes in cable 
service areas.  For valuation purposes, they are defined as the future economic benefits of the right to solicit and service potential 
customers (customer marketing rights), and the right to deploy and market new services to potential customers (service marketing 
rights).  

Franchise intangible assets that meet specified indefinite life criteria are tested for impairment annually, or more frequently as 
warranted by events or changes in circumstances.  In determining whether our franchises have an indefinite life, we considered 
the likelihood of franchise renewals, the expected costs of franchise renewals, and the technological state of the associated cable 
systems, with a view to whether or not we are in compliance with any technology upgrading requirements specified in a franchise 
agreement.  We have concluded that as of December 31, 2013 and 2012 all of our franchises qualify for indefinite life treatment. 

36

Franchises are aggregated into essentially inseparable units of accounting to conduct valuations.  The units of accounting  represent 
geographical clustering of our cable systems into groups.  We assess qualitative factors to determine whether the existence of 
events or circumstances leads to a determination that it is more likely than not that an indefinite lived intangible asset has been 
impaired.  If, after this qualitative assessment, we determine that it is not more likely than not that an indefinite lived intangible 
asset has been impaired, then no further quantitative testing is necessary.  In completing our 2013 and 2012 impairment testing, 
we evaluated the impact of various factors to the expected future cash flows attributable to our units of accounting and to the 
assumed discount rate which would be used to present value those cash flows. Such factors included macro-economic and industry 
conditions including the capital markets, regulatory, and competitive environment, and costs of programming and customer premise 
equipment along with changes to our organizational structure and strategies.   After consideration of these qualitative factors, we 
concluded that it is more likely than not that the fair value of the franchise assets in each unit of accounting exceeds the carrying 
value of such assets and therefore did not perform a quantitative analysis in 2013 or 2012. 

If we are required to perform a quantitative analysis to test our franchise assets for impairment, we determine the estimated fair 
value utilizing an income approach model based on the present value of the estimated discrete future cash flows attributable to 
each of the intangible assets identified assuming a discount rate.  The fair value of franchises for impairment testing is determined 
based on estimated discrete discounted future cash flows using assumptions consistent with internal forecasts.  The franchise after-
tax cash flow is calculated as the after-tax cash flow generated by the potential customers obtained (less the anticipated customer 
churn), and the new services added to those customers in future periods.  The sum of the present value of the franchises' after-tax 
cash flow in years 1 through 10 and the continuing value of the after-tax cash flow beyond year 10 yields the fair value of the 
franchises. 

This approach makes use of unobservable factors such as projected revenues, expenses, capital expenditures, and a discount rate 
applied to the estimated cash flows. The determination of the discount rate is based on a weighted average cost of capital approach, 
which uses a market participant’s cost of equity and after-tax cost of debt and reflects the risks inherent in the cash flows.  We 
estimate discounted future cash flows using reasonable and appropriate assumptions derived based on Charter’s and its peers’ 
historical operating performance adjusted for current and expected competitive and economic factors surrounding the cable industry.  
The estimates and assumptions made in our valuations are inherently subject to significant uncertainties, many of which are beyond 
our control, and there is no assurance that these results can be achieved. The primary assumptions for which there is a reasonable 
possibility of the occurrence of a variation that would significantly affect the measurement value include the assumptions regarding 
revenue growth, programming expense growth rates, the amount and timing of capital expenditures and the discount rate utilized.  
The quantitative franchise valuations completed for the year ended December 31, 2011 showed franchise values in excess of book 
values and thus resulted in no impairment.    

Valuation,  impairment  and  amortization  of  customer  relationships.  The  net  carrying  value  of  customer  relationships  as  of 
December 31, 2013 and 2012 was approximately $1.4 billion (representing 8% of total assets) and $1.4 billion (representing 9% 
of total assets), respectively.  Customer relationships, for valuation purposes, represent the value of the business relationship with 
existing customers (less the anticipated customer churn), and are calculated by projecting the discrete future after-tax cash flows 
from these customers, including the right to deploy and market additional services to these customers.  The present value of these 
after-tax cash flows yields the fair value of the customer relationships.  The use of different valuation assumptions or definitions 
of franchises or customer relationships, such as our inclusion of the value of selling additional services to our current customers 
within customer relationships versus franchises, could significantly impact our valuations and any resulting impairment.

We evaluate the recoverability of customer relationships upon the occurrence of events or changes in circumstances indicating 
that the carrying amount of an asset may not be recoverable. Customer relationships are deemed impaired when the carrying value 
exceeds the projected undiscounted future cash flows associated with the customer relationships. No impairment of customer 
relationships was recorded in the years ended December 31, 2013, 2012 and 2011.

Customer relationships are amortized on an accelerated method over useful lives of 8-15 years based on the period over which 
current customers are expected to generate cash flows. Amortization expense related to customer relationships for the years ended 
December 31, 2013, 2012 and 2011 was approximately $284 million, $280 million and $306 million, respectively.  

Valuation and impairment of goodwill. The net carrying value of goodwill as of December 31, 2013 and 2012 was approximately 
$1.2 billion (representing 7% of total assets) and $953 million (representing 6% of total assets), respectively.  Goodwill is tested 
for impairment as of November 30 of each year, or more frequently as warranted by events or changes in circumstances. Accounting 
guidance also permits a qualitative assessment for goodwill to determine whether it is more likely than not that the carrying value 
of a reporting unit exceeds its fair value.  If, after this qualitative assessment, we determine that it is not more likely than not that 
the fair value of a reporting unit is less than its carrying amount then no further quantitative testing would be necessary.  If we are 
required to perform the two-step test under the accounting guidance, the first step involves a comparison of the estimated fair 
value of each reporting unit to its carrying amount.  If the estimated fair value of a reporting unit exceeds its carrying amount, 

37

goodwill of the reporting unit is not considered impaired and the second step of the goodwill impairment is not necessary. If the 
carrying amount of a reporting unit exceeds its estimated fair value, then the second step of the goodwill impairment test must be 
performed, and a comparison of the implied fair value of the reporting unit’s goodwill is compared to its carrying amount to 
determine the amount of impairment, if any.  The fair value of the reporting unit, when performing the second step of the goodwill 
impairment test, is determined using a consistent income approach model as that used for franchise impairment testing.  As with 
our franchise impairment testing, in 2013 and 2012, we elected to perform a qualitative assessment for our goodwill impairment 
testing and concluded that our goodwill is not impaired.  Our 2011 quantitative impairment analysis also did not result in any 
goodwill impairment charges.    

Impairment of trademarks. The net carrying value of trademarks as of both December 31, 2013 and 2012 was approximately 
$158 million (representing 1% of total assets). Trademarks are tested annually for impairment, or more frequently as warranted 
by events or changes in circumstances. The fair value of trademarks is determined using the relief-from-royalty method which 
applies a fair royalty rate to estimated revenue.  Royalty rates are estimated based on a review of market royalty rates in the 
communications and entertainment industries.  As we expect to continue to use each trade name indefinitely, trademarks have 
been assigned an indefinite life and are tested annually for impairment using either a qualitative analysis or quantitative analysis 
as elected by management. The qualitative analysis in 2013 and 2012 did not identify any factors that would indicate that it was 
more likely than not that the fair value of trademarks were less than the carrying value and thus resulted in no impairment. 

Income taxes 

All of Charter’s operations are held through Charter Holdco and its direct and indirect subsidiaries.  Charter Holdco and the 
majority of its subsidiaries are generally limited liability companies that are not subject to income tax.  However, certain of these 
limited liability companies are subject to state income tax.  In addition, the indirect subsidiaries that are corporations are subject 
to federal and state income tax.  All of the remaining taxable income, gains, losses, deductions and credits of Charter Holdco pass 
through to Charter and its direct subsidiaries.

As of December 31, 2013, Charter and its indirect corporate subsidiaries had approximately $8.3 billion of federal tax net operating 
loss carryforwards resulting in a gross deferred tax asset of approximately $2.9 billion.  Federal tax net operating loss carryforwards 
expire in the years 2021 through 2033.  These losses resulted from the operations of Charter Holdco and its subsidiaries. In addition, 
as of December 31, 2013, Charter and its indirect corporate subsidiaries had state tax net operating loss carryforwards, resulting 
in a gross deferred tax asset (net of federal tax benefit) of approximately $276 million.  State tax net operating loss carryforwards 
generally expire in the years 2014 through 2033.  Due to uncertainties in projected future taxable income, valuation allowances 
have been established against the gross deferred tax assets for book accounting purposes, except for future taxable income that 
will result from the reversal of existing temporary differences for which deferred tax liabilities are recognized.  Such tax loss 
carryforwards can accumulate and be used to offset Charter’s future taxable income.

As of December 31, 2013, $2.1 billion of federal tax loss carryforwards are unrestricted and available for Charter’s immediate 
use, while approximately $6.2 billion of federal tax loss carryforwards are still subject to Section 382 and other restrictions.  
Pursuant to these restrictions, Charter estimates that approximately $2.0 billion, $2.0 billion and $400 million in the years 2014 
to 2016, respectively, and an additional $226 million annually over each of the next 8 years of federal tax loss carryforwards, 
should  become  unrestricted  and  available  for  Charter’s  use.    Both  Charter’s  indirect  corporate  subsidiary  and  state  tax  loss 
carryforwards are subject to similar but varying restrictions.

In addition to its tax loss carryforwards, Charter also has tax basis of $5.2 billion in intangible assets and $5.1 billion in property, 
plant, and equipment as of December 31, 2013.  The tax basis in these assets is not subject to Section 382 limitations and therefore 
the related amortization and depreciation is currently deductible.  For illustrative purposes, Charter expects to reflect tax-deductible 
amortization and depreciation on assets owned as of December 31, 2013, beginning at approximately $2.2 billion in 2014 and 
decelerating over the following 4 years, totaling an estimated $6.6 billion over the five year period.  The foregoing projected 
deductions do not include any amortization or depreciation related to future capital spend or potential acquisitions.  In addition, 
the deductions assume Charter does not dispose of a material portion of its business or make modifications to the underlying 
partnerships it owns, all of which may materially affect the timing or amount of its existing amortization and depreciation deductions.   
Any one of these factors or future legislation or adjustments by the IRS upon examination could also affect the projected deductions.

As of December 31, 2013 and 2012, we have recorded net deferred income tax liabilities of $1.4 billion and $1.3 billion, respectively.  
Net deferred tax liabilities included approximately $226 million and $219 million at December 31, 2013 and 2012, respectively, 
relating to certain indirect subsidiaries of Charter Holdco that file separate federal or state income tax returns.  The remainder of 
our net deferred tax liability arose from Charter's investment in Charter Holdco, and was largely attributable to the characterization 
of franchises for financial reporting purposes as indefinite-lived.  As part of our net liability, on December 31, 2013 and 2012, we 
had gross deferred tax assets of $3.9 billion and $3.7 billion, respectively, which primarily relate to tax losses allocated to Charter 

38

from Charter Holdco.  In assessing the realizability of deferred tax assets, management considers whether it is more likely than 
not that some portion or all of the deferred tax assets will be realized.  Due to our history of losses and limitations imposed by 
Section 382 of the Code discussed above, we were unable to assume future taxable income in our analysis and accordingly valuation 
allowances have been established except for deferred benefits available to offset certain deferred tax liabilities that will reverse 
over time.  Accordingly, our gross deferred tax assets have been offset with a corresponding valuation allowance of $3.0 billion 
and $2.9 billion at December 31, 2013 and 2012, respectively.  The amount of the deferred tax assets considered realizable and, 
therefore, reflected in the consolidated balance sheet, would be increased at such time that it is more-likely-than-not future taxable 
income will be realized during the carryforward period.  At the time this consideration is met, an adjustment to reverse some 
portion of the existing valuation allowance would result.

In determining our tax provision for financial reporting purposes, Charter establishes a reserve for uncertain tax positions unless 
such positions are determined to be “more likely than not” of being sustained upon examination, based on their technical merits.  
In evaluating whether a tax position has met the more-likely-than-not recognition threshold, we presume the position will be 
examined by the appropriate taxing authority that has full knowledge of all relevant information.  A tax position that meets the 
more-likely-than-not  recognition  threshold  is  measured  to  determine  the  amount  of  benefit  to  be  recognized  in  our  financial 
statements.  The tax position is measured as the largest amount of benefit that has a greater than 50% likelihood of being realized 
when the position is ultimately resolved.  There is considerable judgment involved in determining whether positions taken on the 
tax return are “more likely than not” of being sustained.  As of  December 31, 2012, we had $202 million of liabilities for uncertain 
tax positions.  As of December 31, 2013, liabilities for uncertain tax positions were reduced to zero.

Charter adjusts its uncertain tax reserve estimates periodically because of ongoing examinations by, and settlements with, the 
various taxing authorities, as well as changes in tax laws, regulations and interpretations. 

No tax years for Charter or Charter Holdco, for income tax purposes, are currently under examination by the Internal Revenue 
Service.  Tax years ending 2010 through 2013 remain subject to examination and assessment.  Years prior to 2010 remain open 
solely for purposes of examination of Charter’s net operating loss and credit carryforwards.

Litigation

Legal contingencies have a high degree of uncertainty.  When a loss from a contingency becomes estimable and probable, a reserve 
is established.  The reserve reflects management's best estimate of the probable cost of ultimate resolution of the matter and is 
revised as facts and circumstances change.  A reserve is released when a matter is ultimately brought to closure or the statute of 
limitations lapses.  We have established reserves for certain matters.  Although certain matters are not expected individually to 
have a material adverse effect on our consolidated financial condition, results of operations or liquidity, such matters could have, 
in the aggregate, a material adverse effect on our consolidated financial condition, results of operations or liquidity.  

Programming Agreements

We exercise significant judgment in estimating programming expense associated with certain video programming contracts. Our 
policy is to record video programming costs based on our contractual agreements with our programming vendors, which are 
generally multi-year agreements that provide for us to make payments to the programming vendors at agreed upon market rates 
based on the number of customers to which we provide the programming service. If a programming contract expires prior to the 
parties' entry into a new agreement and we continue to distribute the service, we estimate the programming costs during the period 
there is no contract in place. In doing so, we consider the previous contractual rates, inflation and the status of the negotiations in 
determining our estimates.  When the programming contract terms are finalized, an adjustment to programming expense is recorded, 
if necessary, to reflect the terms of the new contract. We also make estimates in the recognition of programming expense related 
to other items, such as the accounting for free periods, timing of rate increases and credits from service interruptions, as well as 
the allocation of consideration exchanged between the parties in multiple-element transactions. 

Significant  judgment  is  also  involved  when  we  enter  into  agreements  that  result  in  us  receiving  cash  consideration  from  the 
programming vendor, usually in the form of advertising sales, channel positioning fees, launch support or marketing support. In 
these situations, we must determine based upon facts and circumstances if such cash consideration should be recorded as revenue, 
a reduction in programming expense or a reduction in another expense category (e.g., marketing).

39

 
 
Results of Operations 

The following table sets forth the percentages of revenues that items in the accompanying consolidated statements of operations 
constituted for the periods presented (dollars in millions, except per share data): 

Year Ended December 31,

2013

2012

2011

Revenues

$

8,155

100% $

7,504

100% $

7,204

100%

Costs and Expenses:

Operating costs and expenses (excluding
depreciation and amortization)

Depreciation and amortization

Other operating expenses, net

Income from operations

Interest expense, net

Loss on extinguishment of debt

Gain on derivative instruments, net

Other expense, net

Loss before income taxes

Income tax expense

Net loss

LOSS PER COMMON SHARE, BASIC AND
DILUTED:

$

$

5,345

1,854

31

7,230

925

(846)

(123)

11

(16)

(49)

(120)

(169)

(1.65)

66%

23%

—%

89%

11%

$

$

4,860

1,713

15

6,588

916

(907)

(55)

—

(1)

(47)

(257)

(304)

(3.05)

65%

23%

—%

88%

12%

$

$

63%

22%

—%

86%

14%

4,564

1,592

7

6,163

1,041

(963)

(143)

—

(5)

(70)

(299)

(369)

(3.39)

Weighted average common shares outstanding,
basic and diluted

101,934,630

99,657,989

108,948,554

Revenues.  Total revenues grew $651 million or 9% in the year ended December 31, 2013 as compared to 2012 and grew $300 
million or 4% in the year ended December 31, 2012 as compared to 2011.  Revenue growth primarily reflects increases in the 
number of residential Internet and triple play customers and in commercial business customers, growth in expanded basic and 
digital penetration, promotional and annual rate increases, and higher advanced services penetration offset by a decrease in basic 
video customers and lower advertising sales in a non-political year.  Asset acquisitions increased revenues in 2013 as compared 
to 2012 by approximately $270 million and approximately $20 million in 2012 as compared to 2011.  

Revenues by service offering were as follows (dollars in millions): 

2013

Years ended December 31,
2012

2011

2013 over 2012

2012 over 2011

Video

Internet

Voice

Commercial

Advertising sales

Other

Revenues

$

4,030

2,186

644

822

291

182

% of
Revenues

Revenues

% of
Revenues

Revenues

% of
Revenues

Change

%
Change

Change

%
Change

49% $

3,639

48% $

3,639

51% $

27%

8%

10%

4%

2%

1,866

828

658

334

179

25%

11%

9%

4%

2%

1,708

858

544

292

163

24%

12%

8%

4%

2%

391

320

(184)

164

(43)

3

11 % $

17 %

(22)%

25 %

(13)%

2 %

—

158

(30)

114

42

16

— %

9 %

(3)%

21 %

14 %

10 %

$

8,155

100% $

7,504

100% $

7,204

100% $

651

9 % $

300

4 %

40

Video revenues consist primarily of revenues from basic and digital video services provided to our non-commercial customers, 
as well as franchise fees, equipment rental and video installation revenue.  Residential basic video customers increased by 188,000 
in 2013 and decreased by 155,000 in 2012.  However, after giving effect to asset acquisitions and dispositions, residential basic 
video customers decreased by 109,000 and 154,000 in 2013 and 2012, respectively.  The changes in video revenues are attributable 
to the following (dollars in millions):

Incremental video services, price adjustments and bundle revenue allocation
Decrease in basic video customers
Decrease in premium purchases
Asset acquisitions, net

2013 compared
to 2012

2012 compared
to 2011

$

$

$

375
(98)
(20)
134

391

$

115
(89)
(39)
13

—

Residential Internet customers grew by 598,000 and 293,000 customers in 2013 and 2012, respectively, or 324,000 and 316,000 
customers in 2013 and 2012, respectively, after giving effect to asset acquisitions and dispositions.  The increases in Internet 
revenues from our residential customers are attributable to the following (dollars in millions):

Increase in residential Internet customers
Service level changes and price adjustments
Asset acquisitions, net

2013 compared
to 2012

2012 compared
to 2011

$

$

$

142
106
72

320

$

136
17
5

158

Residential voice customers grew by 359,000 and 123,000 customers in 2013 and 2012, respectively, or 200,000 and 134,000 
customers in 2013 and 2012, respectively, after giving effect to asset acquisitions and dispositions. The changes in voice revenues 
from our residential customers are attributable to the following (dollars in millions): 

Price adjustments and bundle revenue allocation
Increase in residential voice customers
Asset acquisitions, net

2013 compared
to 2012

2012 compared
to 2011

$

$

(259) $
51
24

(184) $

(71)
40
1

(30)

41

Commercial revenues consist primarily of revenues from services provided to our commercial customers.  Commercial PSUs 
increased 100,000 and 55,000 in 2013 and 2012, respectively, or 64,000 and 65,000 customers in 2013 and 2012, respectively, 
after giving effect to asset acquisitions and dispositions.  The increases in commercial revenues are attributable to the following 
(dollars in millions):

Sales to small-to-medium sized business customers

Carrier site customers

Other

Asset acquisitions, net

2013 compared
to 2012

2012 compared
to 2011

$

$

$

97

25

11

31

87

17

9

1

164

$

114

Advertising sales revenues consist primarily of revenues from commercial advertising customers, programmers and other vendors.  
Advertising sales revenues decreased in 2013 primarily as a result of a decrease in revenue from the political and retail sectors of 
$30 million and $20 million, respectively.  In 2012, advertising sales revenues increased as a result of an increase in revenue from 
the political and automotive sectors of $20 million and $12 million, respectively.  Asset acquisitions increased advertising sales 
revenue by approximately $7 million in 2013 compared to 2012. For the years ended December 31, 2013, 2012 and 2011, we 
received $41 million, $59 million and $51 million, respectively, in advertising sales revenues from vendors.

Other revenues consist of home shopping, late payment fees, wire maintenance fees and other miscellaneous revenues.  The 
increases in 2013 and 2012 were primarily the result of increases in late payment fees.  Asset acquisitions increased other revenues 
in 2013 compared to 2012 by approximately $2 million.  

Operating costs and expenses.  The increases in our operating costs and expenses are attributable to the following (dollars in 
millions):

Programming
Franchise, regulatory and connectivity
Costs to service customers
Marketing
Other
Asset acquisitions

2013 compared
to 2012

2012 compared
to 2011

$

$

$

108
(1)
101
38
59
180

485

$

100
8
90
34
49
15

296

Programming costs were approximately $2.1 billion, $2.0 billion and $1.9 billion, representing 40%, 40% and 41% of operating 
costs and expenses for each of the years ended December 31, 2013, 2012 and 2011, respectively.  Programming costs consist 
primarily of costs paid to programmers for basic, digital, premium, OnDemand, and pay-per-view programming.  The increases 
in  programming  costs  are  primarily  a  result  of  annual  contractual  rate  adjustments,  including  increases  in  amounts  paid  for 
retransmission consents and for new programming, offset in part by video customer losses.  Programming costs were also offset 
by the amortization of payments received from programmers of $7 million, $6 million and $7 million in 2013, 2012 and 2011, 
respectively.  We expect programming expenses to continue to increase due to a variety of factors, including increased demands 
by owners of some broadcast stations for carriage of other services or payments to those broadcasters for retransmission consent, 
annual  increases  imposed  by  programmers  with  additional  selling  power  as  a  result  of  media  consolidation,  and  additional 
programming, including new sports services and non-linear programming for on-line and OnDemand programming.  We have 
been unable to fully pass these increases on to our customers nor do we expect to be able to do so in the future without a potential 
loss of customers.

42

Costs to service customers include residential and commercial costs related to field operations, network operations and customer 
care including labor, reconnects, maintenance, billing, occupancy and vehicle costs.  The increase in costs to service customers 
during 2013 compared to 2012 was primarily the result of higher spending on labor to deliver improved products and service 
levels as well as greater reconnect expense.  The increase in costs to service customers for the year ended December 31, 2012 was 
primarily the result of increased preventive maintenance levels and higher service labor.

The increase in marketing costs for the year ended December 31, 2013 was the result of heavier sales activity and sales channel 
development.  The increase in marketing costs for the year ended December 31, 2012 was the result of increased media investment 
and commercial marketing as well as a $7 million favorable adjustment in the second quarter of 2011 related to expenses previously 
accrued on 2010 marketing campaigns.

The increases in other expense are attributable to the following (dollars in millions):

Commercial sales expense
Property tax and insurance
Bad debt and collections
Advertising sales expense
Stock compensation expense
Administrative labor
Other

2013 compared
to 2012

2012 compared
to 2011

$

$

$

30
14
9
6
(2)
(4)
6

59

$

20
(7)
(18)
15
15
10
14

49

Commercial sales expense increased in 2013 compared to 2012 and 2012 compared to 2011 and advertising sales expenses increased 
in 2012 compared to 2011 primarily related to growth in these businesses.  The increase in property tax and insurance in 2013 
compared to 2012 relates primarily to increases in the number of employees and vehicles.  The increase in bad debt in 2013 
compared to 2012 is primarily related to an increase in collection expenses while the decrease in 2012 compared to 2011 is primarily 
due to decreases in write-offs.    

Depreciation and amortization.  Depreciation and amortization expense increased by $141 million and $121 million in 2013 and 
2012, respectively, which primarily represents depreciation on more recent capital expenditures and the Bresnan Acquisition offset 
by certain assets becoming fully depreciated.    

Other operating expenses, net.  The changes in other operating expenses, net are attributable to the following (dollars in millions):

Increases in (gain) loss on sales of assets
Increases in special charges, net

2013 compared
to 2012

2012 compared
to 2011

$

$

$

13
3

16

$

(1)
9

8

For more information, see Note 14 to the accompanying consolidated financial statements contained in “Item 8. Financial Statements 
and Supplementary Data.”

Interest expense, net.  Net interest expense decreased by $61 million in 2013 from 2012 and $56 million in 2012 from 2011.  Net 
interest expense decreased in 2013 compared to 2012 primarily as a result of a decrease in our weighted average interest rate from 
6.5% for the year ended December 31, 2012 to 5.8% for the year ended December 31, 2013 offset by an increase in our weighted 
average debt outstanding from $13.0 billion for the year ended December 31, 2012 to $13.6 billion for the year ended December 31, 
2013.  Net interest expense decreased in 2012 compared to 2011 primarily as a result of a decrease in our weighted average interest 
rate from 7.3% for the year ended December 31, 2011 to 6.5% for the year ended December 31, 2012 offset by an increase in our 

43

weighted average debt outstanding from $12.6 billion for the year ended December 31, 2011 to $13.0 billion for the year ended 
December 31, 2012.   

Loss on extinguishment of debt. Loss on extinguishment of debt consists of the following for the years ended December 31, 
2013, 2012 and 2011 (dollars in millions):

Charter Operating credit amendment / prepayments
CCH II notes redemptions
Charter Operating notes repurchases
CCO Holdings notes repurchases

Year ended December 31,
2012

2011

2013

$

$

$

58
—
—
65

$

92
(46)
9
—

123

$

55

$

120
6
17
—

143

For more information, see Note 8 to the accompanying consolidated financial statements contained in “Item 8. Financial Statements 
and Supplementary Data.”

Gain on derivative instruments, net.  Interest rate derivative instruments are held to manage our interest costs and reduce our 
exposure to increases in floating interest rates.  We recognized a gain of $11 million during the year ended December 31, 2013, 
which represents the change in fair value of our interest rate derivative instruments offset by amortization of our accumulated 
other comprehensive loss for interest rate derivative instruments no longer designated as hedges for accounting purposes.  For 
more information, see Note 11 to the accompanying consolidated financial statements contained in “Item 8. Financial Statements 
and Supplementary Data.”

Income tax expense. Income tax expense of $120 million, $257 million and $299 million was recognized for the years ended 
December 31, 2013, 2012 and 2011, respectively, primarily through increases in deferred tax liabilities related to our investment 
in Charter Holdco and certain of our indirect subsidiaries, in addition to $8 million, $7 million and $9 million of current federal 
and state income tax expense, respectively.  Income tax expense for the year ended December 31, 2013 decreased compared to 
the corresponding prior period, primarily as a result of step-ups in basis of indefinite-lived assets for tax, but not GAAP purposes, 
including the effects of partnership gains related to financing transactions and a partnership restructuring, which decreased our 
net deferred tax liability related to indefinite-lived assets by $137 million.  Our tax provision in future periods will vary based on 
various factors including changes in our deferred tax liabilities attributable to indefinite-lived intangibles, as well as future operating 
results, however we do not anticipate having such a large reduction in income tax expense attributable to these items unless we 
enter into similar future financing or restructuring transactions.  The ultimate impact on the tax provision of such future financing 
and restructuring activities, if any, will be dependent on the underlying facts and circumstances at the time.  Income tax expense 
for the year ended December 31, 2011 included an $8 million expense for a state tax law change. 

Net loss. We incurred net loss of $169 million, $304 million and $369 million for the years ended December 31, 2013, 2012 and 
2011, respectively, primarily as a result of the factors described above. 

Loss per common share. During 2013 and 2012, net loss per common share decreased by $1.40 and $0.34, respectively, as a result 
of the factors described above in addition to an increase in our weighted average common shares outstanding primarily as a result 
of warrant exercises in 2013.

Use of Adjusted EBITDA and Free Cash Flow

We use certain measures that are not defined by GAAP to evaluate various aspects of our business. Adjusted EBITDA and free 
cash flow are non-GAAP financial measures and should be considered in addition to, not as a substitute for, net loss and net cash 
flows from operating activities reported in accordance with GAAP. These terms, as defined by us, may not be comparable to 
similarly titled measures used by other companies. Adjusted EBITDA and free cash flow are reconciled to net loss and net cash 
flows from operating activities, respectively, below.

Adjusted EBITDA is defined as net loss plus net interest expense, income taxes, depreciation and amortization, stock compensation 
expense, loss on extinguishment of debt, gain on derivative instruments, net and other operating expenses, such as special charges 

44

and (gain) loss on sale or retirement of assets. As such, it eliminates the significant non-cash depreciation and amortization expense 
that results from the capital-intensive nature of our businesses as well as other non-cash or special items, and is unaffected by our 
capital structure or investment activities. Adjusted EBITDA is used by management and Charter’s board of directors to evaluate 
the performance of our business. However, this measure is limited in that it does not reflect the periodic costs of certain capitalized 
tangible and intangible assets used in generating revenues and our cash cost of financing. Management evaluates these costs 
through other financial measures.    

Free cash flow is defined as net cash flows from operating activities, less capital expenditures and changes in accrued expenses 
related to capital expenditures.

We believe that Adjusted EBITDA and free cash flow provide information useful to investors in assessing our performance and 
our ability to service our debt, fund operations and make additional investments with internally generated funds. In addition, 
Adjusted EBITDA generally correlates to the leverage ratio calculation under our credit facilities or outstanding notes to determine 
compliance with the covenants contained in the facilities and notes (all such documents have been previously filed with the United 
States Securities and Exchange Commission). For the purpose of calculating compliance with leverage covenants, we use Adjusted 
EBITDA, as presented, excluding certain expenses paid by our operating subsidiaries to other Charter entities. Our debt covenants 
refer to these expenses as management fees, which fees were in the amount of $201 million, $191 million and $151 million for 
the years ended December 31, 2013, 2012 and 2011, respectively. 

Net loss
Plus:  Interest expense, net
Income tax expense
Depreciation and amortization
Stock compensation expense
Loss on extinguishment of debt
Gain on derivative instruments, net
Other, net

Adjusted EBITDA

Net cash flows from operating activities
Less:  Purchases of property, plant and equipment

Change in accrued expenses related to capital expenditures

Free cash flow

Liquidity and Capital Resources 

Introduction 

Years ended December 31,
2012

2011

2013

$

$

$

$

(169) $
846
120
1,854
48
123
(11)
47

$

$

2,858

2,158
(1,825)
76

(304) $
907
257
1,713
50
55
—
16

$

$

2,694

1,876
(1,745)
13

(369)
963
299
1,592
35
143
—
12

2,675

1,737
(1,311)
57

409

$

144

$

483

This section contains a discussion of our liquidity and capital resources, including a discussion of our cash position, sources and 
uses of cash, access to credit facilities and other financing sources, historical financing activities, cash needs, capital expenditures 
and outstanding debt. 

Overview of Our Contractual Obligations and Liquidity 

We have significant amounts of debt.  The accreted value of our debt as of December 31, 2013 was $14.2 billion, consisting of 
$3.9 billion of credit facility debt and $10.3 billion of high-yield notes. Our business requires significant cash to fund principal 
and interest payments on our debt.  As of December 31, 2013, $414 million of our long-term debt matures in 2014, $65 million 
in 2015, $93 million in 2016, $1.1 billion in 2017, $673 million in 2018 and $11.9 billion thereafter.  As of December 31, 2013, 
we had other contractual obligations, including interest on our debt, totaling $7.5 billion.  During 2014, we currently expect capital 
expenditures to be approximately $2.2 billion, including approximately $400 million for completion of our 2014 all-digital plan.

45

Our projected cash needs and projected sources of liquidity depend upon, among other things, our actual results, and the timing 
and amount of our expenditures.  Free cash flow was $409 million, $144 million and $483 million for the years ended December 31, 
2013, 2012 and 2011, respectively.  We expect to continue to generate free cash flow for 2014.  As of December 31, 2013, the 
amount available under our credit facilities was approximately $1.1 billion.  We expect to utilize free cash flow and availability 
under our credit facilities as well as future refinancing transactions to further extend the maturities of or reduce the principal on 
our obligations. The timing and terms of any refinancing transactions will be subject to market conditions. Additionally, we may, 
from time to time, depending on market conditions and other factors, use cash on hand and the proceeds from securities offerings 
or other borrowings, to retire our debt through open market purchases, privately negotiated purchases, tender offers, or redemption 
provisions. We believe we have sufficient liquidity from cash on hand, free cash flow and Charter Operating's revolving credit 
facility as well as access to the capital markets to fund our projected operating cash needs.

We continue to evaluate the deployment of our anticipated future free cash flow including to reduce our leverage, and to invest 
in our business growth and other strategic opportunities, including mergers and acquisitions as well as stock repurchases and 
dividends. As possible acquisitions, swaps or dispositions arise in our industry, we actively review them against our objectives 
including,  among  other  considerations,  improving  the  operational  efficiency  and  clustering  of  our  business  and  achieving 
appropriate return targets, and we may participate to the extent we believe these possibilities present attractive opportunities.  
However, there can be no assurance that we will actually complete any acquisition, disposition or system swap or that any such 
transactions will be material to our operations or results.  See "Part I. Item 1A. Risk Factors - Our inability to successfully acquire 
and integrate other businesses, assets, products or technologies could harm our operating results."

Free Cash Flow

Free  cash  flow  was  $409  million,  $144  million  and  $483  million  for  the  years  ended  December 31,  2013,  2012  and  2011, 
respectively. The increase in free cash flow in 2013 compared to 2012 is primarily due to an increase of $164 million in Adjusted 
EBITDA, a decrease of $141 million in cash paid for interest due to a decrease in our average interest rate and timing of interest 
payments with the completion of refinancings, and changes in operating assets and liabilities, excluding the change in accrued 
interest, that provided $31 million more cash during 2013.  The increase in free cash flow was offset by an increase of $80 million 
in capital expenditures of which $59 million was related to Bresnan. 

The decrease in free cash flow in 2012 compared to 2011 is primarily due to an increase of $434 million in capital expenditures.  
The decrease in free cash flow is offset by changes in operating assets and liabilities, excluding the change in accrued interest, 
that provided $87 million more cash during 2012 driven by collection of receivables and an increase in accounts payable and 
accrued liabilities.  

46

Long-Term Debt

As of December 31, 2013, the accreted value of our total debt was approximately $14.2 billion, as summarized below (dollars 
in millions): 

CCO Holdings, LLC:

7.250% senior notes due 2017
7.000% senior notes due 2019
8.125% senior notes due 2020
7.375% senior notes due 2020
5.250% senior notes due 2021
6.500% senior notes due 2021
6.625% senior notes due 2022
5.250% senior notes due 2022
5.125% senior notes due 2023
5.750% senior notes due 2023
5.750% senior notes due 2024
Credit facility due 2014

Charter Communications Operating, LLC:

Credit facilities

December 31, 2013

Principal
Amount

Accreted
Value (a)

Semi-Annual
Interest
Payment
Dates

Maturity
Date (b)

$

$

1,000
1,400
700
750
500
1,500
750
1,250
1,000
500
1,000
350

3,548

4/30 & 10/30
1/15 & 7/15
4/30 & 10/30
6/1 & 12/1
3/15 & 9/15
4/30 & 10/30
1/31 & 7/31
3/30 & 9/30
2/15 & 8/15
3/1 & 9/1
1/15 & 7/15

1,000
1,393
700
750
500
1,500
747
1,239
1,000
500
1,000
342

3,510

10/30/2017
1/15/2019
4/30/2020
6/1/2020
3/15/2021
4/30/2021
1/31/2022
9/30/2022
2/15/2023
9/1/2023
1/15/2024
9/6/2014

Varies

$

14,248

$

14,181

(a)  The accreted values presented above represent the principal amount of the debt less the original issue discount at the time 
of sale, plus the accretion to the balance sheet date.  However, the amount that is currently payable if the debt becomes 
immediately  due  is  equal  to  the  principal  amount  of  the  debt.    We  have  availability  under  our  credit  facilities  of 
approximately $1.1 billion as of December 31, 2013.  

(b)  In general, the obligors have the right to redeem all of the notes set forth in the above table in whole or in part at their 
option, beginning at various times prior to their stated maturity dates, subject to certain conditions, upon the payment of 
the outstanding principal amount (plus a specified redemption premium) and all accrued and unpaid interest.  For additional 
information see Note 8 to the accompanying consolidated financial statements contained in “Item 8. Financial Statements 
and Supplementary Data.”

47

  
 
Contractual Obligations

The following table summarizes our payment obligations as of December 31, 2013 under our long-term debt and certain other 
contractual obligations and commitments (dollars in millions.)  

Payments by Period

Total

Less than
1 year

1-3 years

3-5 years

More than
5 years

Contractual Obligations (a)
Long-Term Debt Principal Payments (a)
Long-Term Debt Interest Payments (b)
Capital and Operating Lease Obligations (c)
Programming Minimum Commitments (d)
Other (e)

$

$

$

14,248
5,877
136
970
562

414
794
35
227
535

$

158
1,575
56
475
27

1,775
1,567
35
245
—

$

11,901
1,941
10
23
—

Total

$

21,793

$

2,005

$

2,291

$

3,622

$

13,875

(a)  The table presents maturities of long-term debt outstanding as of December 31, 2013.  Refer to Notes 8 and 18 to our 
accompanying consolidated financial statements contained in “Item 8. Financial Statements and Supplementary Data” 
for a description of our long-term debt and other contractual obligations and commitments.

(b)  Interest payments on variable debt are estimated using amounts outstanding at December 31, 2013 and the average implied 
forward London Interbank Offering Rate (“LIBOR”) rates applicable for the quarter during the interest rate reset based 
on the yield curve in effect at December 31, 2013.  Actual interest payments will differ based on actual LIBOR rates and 
actual amounts outstanding for applicable periods.

(c)  We lease certain facilities and equipment under noncancelable operating leases.  Leases and rental costs charged to expense 
for the years ended December 31, 2013, 2012 and 2011, were $34 million, $28 million and $27 million, respectively.
(d)  We pay programming fees under multi-year contracts ranging from three to ten years, typically based on a flat fee per 
customer, which may be fixed for the term, or may in some cases escalate over the term.  Programming costs included 
in the accompanying statement of operations were approximately $2.1 billion, $2.0 billion and $1.9 billion, for the years 
ended December 31, 2013, 2012 and 2011, respectively.  Certain of our programming agreements are based on a flat fee 
per month or have guaranteed minimum payments.  The table sets forth the aggregate guaranteed minimum commitments 
under our programming contracts.

(e)  “Other” represents other guaranteed minimum commitments, which consist primarily of commitments to our customer 

premise equipment vendors.

The following items are not included in the contractual obligations table because the obligations are not fixed and/or determinable 
due to various factors discussed below.  However, we incur these costs as part of our operations:

•  We rent utility poles used in our operations.  Generally, pole rentals are cancelable on short notice, but we anticipate that 
such rentals will recur.  Rent expense incurred for pole rental attachments for the years ended December 31, 2013, 2012 
and 2011 was $49 million, $47 million and $49 million, respectively.  

•  We pay franchise fees under multi-year franchise agreements based on a percentage of revenues generated from video 
service per year.  We also pay other franchise related costs, such as public education grants, under multi-year agreements.  
Franchise fees and other franchise-related costs included in the accompanying statement of operations were $190 million, 
$176 million and $174 million for the years ended December 31, 2013, 2012 and 2011, respectively.

•  We also have $73 million in letters of credit, primarily to our various worker’s compensation, property and casualty, and 

general liability carriers, as collateral for reimbursement of claims.  

Limitations on Distributions

Distributions by Charter’s subsidiaries to a parent company for payment of principal on parent company notes are restricted under 
indentures and credit facilities governing our indebtedness, unless there is no default under the applicable indenture and credit 
facilities, and unless each applicable subsidiary’s leverage ratio test is met at the time of such distribution.  As of December 31, 
2013, there was no default under any of these indentures or credit facilities and each subsidiary met its applicable leverage ratio 
tests based on December 31, 2013 financial results.  Such distributions would be restricted, however, if any such subsidiary fails 

48

to meet these tests at the time of the contemplated distribution. In the past, certain subsidiaries have from time to time failed to 
meet their leverage ratio test.  There can be no assurance that they will satisfy these tests at the time of the contemplated distribution. 
Distributions by Charter Operating for payment of principal on CCO Holdings' notes and credit facility are further restricted by 
the covenants in its credit facilities.  

In addition to the limitation on distributions under the various indentures discussed above, distributions by our subsidiaries may 
be limited by applicable law, including the Delaware Limited Liability Company Act, under which our subsidiaries may only make 
distributions if they have “surplus” as defined in the act.  

Historical Operating, Investing, and Financing Activities 

Cash and Cash Equivalents.  We held $21 million and $7 million in cash and cash equivalents as of December 31, 2013 and 2012, 
respectively.  Additionally, we had $27 million of restricted cash as of December 31, 2012.  

Operating Activities.    Net  cash  provided  by  operating  activities  increased  $282  million  from  $1.9  billion  for  the  year  ended 
December 31, 2012 to $2.2 billion for the year ended December 31, 2013, primarily due to an increase in Adjusted EBITDA of 
$164 million and a $141 million decrease in our cash paid for interest offset by changes in operating assets and liabilities, excluding 
the change in accrued interest and in liabilities related to capital expenditures, that provided $32 million less cash during 2013.

Net cash provided by operating activities increased $139 million from $1.7 billion for the year ended December 31, 2011 to $1.9 
billion for the year ended December 31, 2012.  The increase is primarily due to changes in operating assets and liabilities, excluding 
the change in accrued interest and in liabilities related to capital expenditures, that provided $131 million more cash during 2012 
driven by collection of receivables and an increase in accounts payable and accrued liabilities.

Investing Activities.  Net cash used in investing activities for the years ended December 31, 2013, 2012 and 2011, was $2.4 billion, 
$1.7 billion and $1.4 billion, respectively.  The increase in 2013 compared to 2012 is primarily due to $676 million cash paid for 
the Bresnan Acquisition (net of debt assumed) and higher capital expenditures.  The increase in 2012 compared to 2011 is primarily 
due to higher capital expenditures.  

Financing Activities.  Net cash provided in financing activities was $299 million for the year ended December 31, 2013, and net 
cash used in financing activities was $134 million and $373 million for the years ended December 31, 2012 and 2011, respectively.  
The increase in cash provided during the year ended December 31, 2013 as compared to the corresponding period in 2012, was 
primarily the result of an increase in the amount by which borrowings of long-term debt offset repayments of long-term debt and 
an increase in proceeds from the exercise of options and warrants.  The decrease in cash used during the year ended December 31, 
2012 as compared to the corresponding period in 2011, was primarily the result of decreases in purchases of treasury stock offset 
by a decrease in the amount by which borrowings of long-term debt offset repayments of long-term debt.

Capital Expenditures 

We have significant ongoing capital expenditure requirements.  Capital expenditures were $1.8 billion, $1.7 billion and $1.3 billion 
for the years ended December 31, 2013, 2012 and 2011, respectively.  The increase related to higher residential and commercial 
customer growth as well as higher set-top box placement in existing homes and expenditures for back-office support and for real 
estate related to our organizational realignment, and the acquisition of Bresnan.  See the table below for more details.  

During 2014, we currently expect capital expenditures to be approximately $2.2 billion.  We anticipate 2014 capital expenditures 
to be driven by our all-digital transition including the deployment of additional set-top boxes in new and existing customer homes, 
growth in our commercial business, and further spend related to our efforts to insource our service operations as well as product 
development. The actual amount of our capital expenditures will depend on a number of factors including the growth rates of both 
our residential and commercial businesses, and the pace at which we progress to all-digital transmission, which we anticipate will 
comprise approximately $400 million of 2014 capital expenditures.

Our capital expenditures are funded primarily from cash flows from operating activities and borrowings on our credit facility.  In 
addition, our liabilities related to capital expenditures increased by $76 million, $13 million and $57 million for the years ended 
December 31, 2013, 2012 and 2011, respectively.  

49

The following table presents our major capital expenditures categories in accordance with NCTA disclosure guidelines for the 
years ended December 31, 2013, 2012 and 2011.  The disclosure is intended to provide more consistency in the reporting of capital 
expenditures among peer companies in the cable industry.  These disclosure guidelines are not required disclosures under GAAP, 
nor do they impact our accounting for capital expenditures under GAAP (dollars in millions):

Year ended December 31,
2012

2011

2013

$

Customer premise equipment (a)
Scalable infrastructure (b)
Line extensions (c)
Upgrade/rebuild (d)
Support capital (e)

$

841
352
219
183
230

$

795
387
192
212
159

585
347
117
130
132

Total capital expenditures (f)

$

1,825

$

1,745

$

1,311

(a)  Customer premise equipment includes costs incurred at the customer residence to secure new customers and revenue generating 

units, including customer installation costs and customer premise equipment (e.g., set-top boxes and cable modems).

(b)  Scalable infrastructure includes costs not related to customer premise equipment, to secure growth of new customers and 

revenue generating units, or provide service enhancements (e.g., headend equipment).

(c)  Line  extensions  include  network  costs  associated  with  entering  new  service  areas  (e.g.,  fiber/coaxial  cable,  amplifiers, 

electronic equipment, make-ready and design engineering).

(d)  Upgrade/rebuild includes costs to modify or replace existing fiber/coaxial cable networks, including betterments.
(e)  Support capital includes costs associated with the replacement or enhancement of non-network assets due to technological 

and physical obsolescence (e.g., non-network equipment, land, buildings and vehicles). 

(f)  Total capital expenditures include $319 million, $269 million and $195 million of capital expenditures related to commercial 

services for the years ended December 31, 2013, 2012 and 2011, respectively. 

Certain prior period amounts have been reclassified to conform with the 2013 presentation.

Description of Our Outstanding Debt 

Overview

As of December 31, 2013 and 2012, the blended weighted average interest rate on our debt was 5.6% and 6.0%, respectively.  The 
interest rate on approximately 84% and 87% of the total principal amount of our debt was effectively fixed, including the effects 
of our interest rate hedge agreements as of December 31, 2013 and 2012, respectively.  The fair value of our high-yield notes was 
$10.4 billion and $9.9 billion at December 31, 2013 and 2012, respectively.  The fair value of our credit facilities was $3.8 billion 
and $3.7 billion at December 31, 2013 and 2012, respectively.  The fair value of our high-yield notes and credit facilities were 
based on quoted market prices.

The following description is a summary of certain provisions of our credit facilities and our notes (the “Debt Agreements”).  The 
summary does not restate the terms of the Debt Agreements in their entirety, nor does it describe all terms of the Debt Agreements. 
The agreements and instruments governing each of the Debt Agreements are complicated and you should consult such agreements 
and instruments for more detailed information regarding the Debt Agreements.

Credit Facilities – General

CCO Holdings Credit Facility

CCO Holdings' credit agreement (the “CCO Holdings credit facility”) consists of a $350 million term loan facility.  The facility 
matures in September 2014.  Borrowings under the CCO Holdings credit facility bear interest at a variable interest rate based on 
either LIBOR or a base rate plus, in either case, an applicable margin.  The applicable margin for LIBOR term loans is 2.50% 
above LIBOR.  If an event of default were to occur, CCO Holdings would not be able to elect LIBOR and would have to pay 
interest at the base rate plus the applicable margin.  The CCO Holdings credit facility is secured by the equity interests of Charter 
Operating, and all proceeds thereof.  

50

Charter Operating Credit Facilities

The Charter Operating credit facilities have an outstanding principal amount of $3.5 billion at December 31, 2013 as follows: 

•  A term loan A with a remaining principal amount of $722 million, which is repayable in equal quarterly installments 
and aggregating $38 million in 2014 and 2015, $66 million in 2016 and $75 million in 2017, with the remaining balance 
due at final maturity on April 22, 2018;

•  A term loan E with a remaining principal amount of approximately $1.5 billion, which is repayable in equal quarterly 
installments and aggregating $15 million in each loan year, with the remaining balance due at final maturity on July 
1, 2020;

•  A term loan F with a remaining principal amount of approximately $1.2 billion, which is repayable in equal quarterly 
installments and aggregating $12 million in each loan year, with the remaining balance due at final maturity on January 
3, 2021; and

•  A revolving loan with an outstanding balance of $140 million at December 31, 2013 and allowing for borrowings of 

up to $1.3 billion, maturing on April 22, 2018.

Amounts outstanding under the Charter Operating credit facilities bear interest, at Charter Operating’s election, at a base rate or 
LIBOR, as defined, plus a margin. The applicable LIBOR margin for the term A loan and revolver is currently 2.00%.  The term 
E and F loans bear interest at LIBOR plus 2.25%, with a LIBOR floor of 0.75%. Charter Operating pays interest equal to LIBOR 
plus 2.00% on amounts borrowed under the revolving credit facility and pays a revolving commitment fee of 0.30% per annum 
on the daily average available amount of the revolving commitment, payable quarterly.

The Charter Operating credit facilities also allow us to enter into incremental term loans in the future, with amortization as set 
forth in the notices establishing such term loans.  Although the Charter Operating credit facilities allow for the incurrence of a 
certain amount of incremental term loans subject to pro-forma compliance with its financial maintenance covenants, no assurance 
can be given that we could obtain additional incremental term loans in the future if Charter Operating sought to do so or what 
amount of incremental term loans would be allowable at any given time under the terms of the Charter Operating credit facilities.

The obligations of Charter Operating under the Charter Operating credit facilities (the “Obligations”) are guaranteed by Charter 
Operating’s immediate parent company, CCO Holdings, and subsidiaries of Charter Operating.  The Obligations are also secured 
by (i) a lien on substantially all of the assets of Charter Operating and its subsidiaries, to the extent such lien can be perfected 
under the Uniform Commercial Code by the filing of a financing statement, and (ii) a pledge by CCO Holdings of the equity 
interests owned by it in Charter Operating or any of Charter Operating’s subsidiaries, as well as intercompany obligations owing 
to it by any of such entities.

Credit Facilities — Restrictive Covenants

CCO Holdings Credit Facility 

The CCO Holdings credit facility contains covenants that are substantially similar to the restrictive covenants for the CCO Holdings 
notes except that the leverage ratio is 5.5 to 1.0.  See “—Summary of Restricted Covenants of Our Notes.”  Any failure to maintain 
the leverage ratio under the CCO Holdings credit facility is not an event of default but would negatively impact CCO Holdings' 
ability to incur additional debt or make distributions to its parent.  At December 31, 2013, CCO Holdings' leverage ratio was 
approximately 4.5 to 1.0 for purposes of the CCO Holdings credit facility.  The CCO Holdings credit facility contains provisions 
requiring mandatory loan prepayments under specific circumstances, including in connection with certain sales of assets, so long 
as  the  proceeds  have  not  been  reinvested  in  the  business.   The  CCO  Holdings  credit  facility  permits  CCO  Holdings  and  its 
subsidiaries to make distributions to pay interest on the CCO Holdings notes and the Charter Operating credit facilities provided 
that, among other things, no default has occurred and is continuing under the CCO Holdings credit facility.

Charter Operating Credit Facilities 

The Charter Operating credit facilities contain representations and warranties, and affirmative and negative covenants customary 
for financings of this type. The financial covenants measure performance against standards set for leverage to be tested as of the 
end of each quarter.  The Charter Operating credit facilities contain provisions requiring mandatory loan prepayments under specific 
circumstances, including in connection with certain sales of assets, so long as the proceeds have not been reinvested in the business.  
Additionally,  the  Charter  Operating  credit  facilities  provisions  contain  an  allowance  for  restricted  payments  so  long  as  the 
consolidated leverage ratio is no greater than 3.5 after giving pro forma effect to such restricted payment.  The Charter Operating 
credit facilities permit Charter Operating and its subsidiaries to make distributions to pay interest on the currently outstanding 

51

 
     
subordinated and parent company indebtedness, provided that, among other things, no default has occurred and is continuing under 
the Charter Operating credit facilities. 

The events of default under the Charter Operating credit facilities include, among other things: 

• 
• 

• 

• 

the failure to make payments when due or within the applicable grace period;
the failure to comply with specified covenants including the covenant to maintain the consolidated leverage ratio at or 
below 5.0 to 1.0 and the consolidated first lien leverage ratio at or below 4.0 to 1.0;
the failure to pay or the occurrence of events that cause or permit the acceleration of other indebtedness owing by CCO 
Holdings, Charter Operating, or Charter Operating’s subsidiaries in aggregate principal amounts in excess of $100 million; 
and
similar to provisions contained in the CCO Holdings notes and credit facility, the consummation of any change of control 
transaction resulting in any person or group having power, directly or indirectly, to vote more than 50% of the ordinary 
voting power for the management of Charter Operating on a fully diluted basis and the occurrence of a ratings event 
including a downgrade in the corporate family rating during a ratings decline period.

At December 31, 2013, Charter Operating had a consolidated leverage ratio of approximately 1.3 to 1.0 and a consolidated first 
lien leverage ratio of 1.1 to 1.0.   Both ratios are in compliance with the ratios required by the Charter Operating credit facilities.  
A failure by Charter Operating to maintain the financial covenants would result in an event of default under the Charter Operating 
credit facilities and the debt of CCO Holdings.  See “- Cross Acceleration” and “Risk Factors - The agreements and instruments 
governing our debt contain restrictions and limitations that could significantly affect our ability to operate our business, as well 
as significantly affect our liquidity."

CCO Holdings Notes 

The CCO Holdings notes are senior debt obligations of CCO Holdings and CCO Holdings Capital Corp. Such notes are guaranteed 
by Charter.  They rank equally with all other current and future unsecured, unsubordinated obligations of CCO Holdings and CCO 
Holdings Capital Corp.  They are structurally subordinated to all obligations of subsidiaries of CCO Holdings, including the Charter 
Operating credit facilities.

52

Redemption Provisions of Our Notes

The various notes issued by our subsidiaries included in the table may be redeemed in accordance with the following table or are 
not redeemable until maturity as indicated:  

Note Series

Redemption Dates

Percentage of Principal

7.250% senior notes due 2017

7.000% senior notes due 2019

8.125% senior notes due 2020

7.375% senior notes due 2020

5.250% senior notes due 2021

6.500% senior notes due 2021

6.625% senior notes due 2022

5.250% senior notes due 2022

5.125% senior notes due 2023

5.750% senior notes due 2023

5.750% senior notes due 2024

October 30, 2013 – October 29, 2014
October 30, 2014 – October 29, 2015
October 30, 2015 – October 29, 2016
Thereafter
January 15, 2014 – January 14, 2015
January 15, 2015 – January 14, 2016
January 15, 2016 – January 14, 2017
Thereafter
April 30, 2015 – April 29, 2016
April 30, 2016 – April 29, 2017
April 30, 2017 – April 29, 2018
Thereafter
December 1, 2015 – November 30, 2016
December 1, 2016 – November 30, 2017
Thereafter
March 15, 2016 – March 14, 2017
March 15, 2017 – March 14, 2018
March 15, 2018 – March 14, 2019
Thereafter
April 30, 2015 – April 29, 2016
April 30, 2016 – April 29, 2017
April 30, 2017 – April 29, 2018
Thereafter
January 31, 2017 – January 30, 2018
January 31, 2018 – January 30, 2019
January 31, 2019 – January 30, 2020
Thereafter
September 30, 2017 – September 29, 2018
September 30, 2018 – September 29, 2019
September 30, 2019 – September 29, 2020
Thereafter
February 15, 2018 – February 14, 2019
February 15, 2019 – February 14, 2020
February 15, 2020 – February 14, 2021
Thereafter
March 1, 2018 – February 28, 2019
March 1, 2019 – February 29, 2020
March 1, 2020 – February 28, 2021
Thereafter
July 15, 2018 – July 14, 2019
July 15, 2019 – July 14, 2020
July 15, 2020 – July 14, 2021
Thereafter

53

105.438%
103.625%
101.813%
100.000%
105.250%
103.500%
101.750%
100.000%
104.063%
102.708%
101.354%
100.000%
103.688%
101.844%
100.000%
103.938%
102.625%
101.313%
100.000%
104.875%
103.250%
101.625%
100.000%
103.313%
102.208%
101.104%
100.000%
102.625%
101.750%
100.875%
100.000%
102.563%
101.708%
100.854%
100.000%
102.875%
101.917%
100.958%
100.000%
102.875%
101.917%
100.958%
100.000%

In the event that a specified change of control event occurs, each of the respective issuers of the notes must offer to repurchase 
any then outstanding notes at 101% of their principal amount or accrued value, as applicable, plus accrued and unpaid interest, if 
any.  

Summary of Restrictive Covenants of Our Notes  

The following description is a summary of certain restrictions of our Debt Agreements.  The summary does not restate the terms 
of the Debt Agreements in their entirety, nor does it describe all restrictions of the Debt Agreements.  The agreements and instruments 
governing each of the notes issued are complicated and you should consult such agreements and instruments for more detailed 
information regarding the notes issued.  

The notes issued by CCO Holdings (the “note issuer”) were issued pursuant to indentures that contain covenants that restrict the 
ability of the note issuer and its subsidiaries to, among other things:  

incur indebtedness;
• 
pay dividends or make distributions in respect of capital stock and other restricted payments;
• 
• 
issue equity;
•  make investments;
create liens;
• 
sell assets;
• 
consolidate, merge, or sell all or substantially all assets;
• 
enter into sale leaseback transactions;
• 
create restrictions on the ability of restricted subsidiaries to make certain payments; or
• 
enter into transactions with affiliates.
• 

However, such covenants are subject to a number of important qualifications and exceptions.  Below we set forth a brief summary 
of certain of the restrictive covenants.  

Restrictions on Additional Debt

The limitations on incurrence of debt and issuance of preferred stock contained in various indentures permit the note issuer and 
its restricted subsidiaries to incur additional debt or issue preferred stock, so long as, after giving pro forma effect to the incurrence, 
the leverage ratio would be below a specified level for the note issuer.  The leverage ratios under our notes for CCO Holdings is 
6.0 to 1.

In addition, regardless of whether the leverage ratio could be met, so long as no default exists or would result from the incurrence 
or issuance, the note issuer and its restricted subsidiaries are permitted to issue among other permitted indebtedness:

• 
• 

• 
• 

up to $1.5 billion of debt under credit facilities not otherwise allocated 
up to the greater of $300 million and 5% of consolidated net tangible assets to finance the purchase or capital lease of 
new assets;
up to the greater of $300 million and 5% of consolidated net tangible assets of additional debt for any purpose; and 
other items of indebtedness for specific purposes such as intercompany debt, refinancing of existing debt, and interest 
rate swaps to provide protection against fluctuation in interest rates.

Indebtedness under a single facility or agreement may be incurred in part under one of the categories listed above and in part under 
another, and generally may also later be reclassified into another category including as debt incurred under the leverage ratio.  
Accordingly,  indebtedness  under  our  credit  facilities  may  be  incurred  under  a  combination  of  the  categories  of  permitted 
indebtedness listed above.  The restricted subsidiaries of the note issuer are generally not permitted to issue subordinated debt 
securities.

Restrictions on Distributions

Generally, under the various indentures, CCO Holdings and its respective restricted subsidiaries are permitted to pay dividends 
on or repurchase equity interests, or make other specified restricted payments, only if it can incur $1.00 of new debt under the 6.0 
to 1.0 leverage ratio test after giving effect to the transaction and if no default exists or would exist as a consequence of such 
incurrence.  If those conditions are met, restricted payments may be made in a total amount of up to the sum of 100% of CCO 
Holdings’ Consolidated EBITDA, as defined, minus 1.3 times its Consolidated Interest Expense, as defined, cumulatively from 

54

April 1, 2010, plus 100% of new cash and appraised non-cash equity proceeds received by CCO Holdings and not allocated to 
certain investments, cumulatively from the issue date, plus $2 billion.

In addition, CCO Holdings may make distributions or restricted payments, so long as no default exists or would be caused by 
transactions among other distributions or restricted payments:

• 
• 

• 

to repurchase management equity interests in amounts not to exceed $10 million per fiscal year; 
to pay pass-through tax liabilities in respect of ownership of equity interests in the applicable issuer or its restricted 
subsidiaries; or
to make other specified restricted payments including merger fees up to 1.25% of the transaction value, repurchases using 
concurrent new issuances, and certain dividends on existing subsidiary preferred equity interests.

Restrictions on Investments

CCO Holdings and its respective restricted subsidiaries may not make investments except (i) permitted investments or (ii) if, after 
giving effect to the transaction, their leverage would be above the applicable leverage ratio.

Permitted investments include, among others:

• 
• 
• 

investments in and generally among restricted subsidiaries or by restricted subsidiaries in the applicable issuer;
investments aggregating up to $750 million at any time outstanding.
investments aggregating up to 100% of new cash equity proceeds received by CCO Holdings since the issue date to the 
extent the proceeds have not been allocated to the restricted payments covenant.

Restrictions on Liens

The restrictions on liens for CCO Holdings only applies to liens on assets of the issuer itself and does not restrict liens on assets 
of subsidiaries.  Permitted liens include liens securing indebtedness and other obligations under credit facilities, liens securing the 
purchase price of financed new assets, liens securing indebtedness of up to the greater of $50 million and 1.0% of consolidated 
net tangible assets and other specified liens. 

Restrictions on the Sale of Assets; Mergers

CCO Holdings is generally not permitted to sell all or substantially all of its assets or merge with or into other companies unless 
its leverage ratio after any such transaction would be no greater than its leverage ratio immediately prior to the transaction, or 
unless after giving effect to the transaction, leverage would be below 6.0 to 1.0, no default exists, and the surviving entity is a 
U.S. entity that assumes the applicable notes.

CCO Holdings and its restricted subsidiaries may generally not otherwise sell assets or, in the case of restricted subsidiaries, issue 
equity interests, in excess of $100 million unless they receive consideration at least equal to the fair market value of the assets or 
equity interests, consisting of at least 75% in cash, assumption of liabilities, securities converted into cash within 60 days, or 
productive assets.  CCO Holdings and its restricted subsidiaries are then required within 365 days after any asset sale either to use 
or commit to use the net cash proceeds over a specified threshold to acquire assets used or useful in their businesses or use the net 
cash proceeds to repay specified debt, or to offer to repurchase the issuer’s notes with any remaining proceeds.

Restrictions on Sale and Leaseback Transactions

The note issuer and its restricted subsidiaries may generally not engage in sale and leaseback transactions unless, at the time of 
the transaction, the note issuer could have incurred secured indebtedness under its leverage ratio test in an amount equal to the 
present value of the net rental payments to be made under the lease, and the sale of the assets and application of proceeds is 
permitted by the covenant restricting asset sales.

Prohibitions on Restricting Dividends

The note issuer's restricted subsidiaries may generally not enter into arrangements involving restrictions on their ability to make 
dividends or distributions or transfer assets to the note issuer unless those restrictions with respect to financing arrangements are 
on terms that are no more restrictive than those governing the credit facilities existing when they entered into the applicable 
indentures or are not materially more restrictive than customary terms in comparable financings and will not materially impair 
the note issuer's ability to make payments on the notes.

55

Affiliate Transactions

The indentures also restrict the ability of CCO Holdings and its restricted subsidiaries to enter into certain transactions with affiliates 
involving consideration in excess of $25 million without a determination by the board of directors that the transaction complies 
with this covenant, or transactions with affiliates involving over $100 million without receiving an opinion as to the fairness to 
the holders of such transaction from a financial point of view issued by an accounting, appraisal or investment banking firm of 
national standing.

Cross Acceleration

The indentures of CCO Holdings include various events of default, including cross acceleration provisions.  Under these provisions, 
a failure by the note issuer or any of its restricted subsidiaries to pay at the final maturity thereof the principal amount of other 
indebtedness having a principal amount of $100 million or more (or any other default under any such indebtedness resulting in 
its acceleration) would result in an event of default under the indenture governing the applicable notes.  As a result, an event of 
default related to the failure to repay principal at maturity or the acceleration of the indebtedness under the CCO Holdings notes, 
CCO Holdings credit facility or the Charter Operating credit facilities could cause cross-defaults under all of CCO Holdings' 
indentures. 

Recently Issued Accounting Standards 

In June 2013, the Financial Accounting Standards Board's Emerging Issues Task Force reached a final consensus on Issue 13-C, 
Presentation of an Unrecognized Tax Benefit when a Net Operating Loss or Tax Credit Carryforward Exists ("Issue 13-C").  Issue 
13-C states that entities should present the unrecognized tax benefit as a reduction of the deferred tax asset for a net operating loss 
or similar tax loss or tax credit carryforward rather than as a liability when the uncertain tax position would reduce the net operating 
loss or other carryforward under the tax law.  Issue 13-C requires prospective application (including accounting for uncertain tax 
positions that exist upon date of adoption) with optional retrospective application and is effective for annual and interim periods 
beginning after December 15, 2013, with early adoption permitted. The Company adopted Issue 13-C in the second quarter of 
2013 and applied it retrospectively.  

Item 7A.     Quantitative and Qualitative Disclosures About Market Risk. 

We are exposed to various market risks, including fluctuations in interest rates.  We have used interest rate swap agreements to 
manage our interest costs and reduce our exposure to increases in floating interest rates.  We manage our exposure to fluctuations 
in interest rates by maintaining a mix of fixed and variable rate debt. Using interest rate swap agreements, we agree to exchange, 
at specified intervals through 2017, the difference between fixed and variable interest amounts calculated by reference to agreed-
upon notional principal amounts.    

As of December 31, 2013 and 2012, the principal amount of our debt was approximately $14.2 billion and $12.9 billion, respectively.  
As of December 31, 2013 and 2012, the weighted average interest rate on the credit facility debt, including the effects of our 
interest rate swap agreements, was approximately 3.6% and 4.2%, respectively, and the weighted average interest rate on the high-
yield notes was approximately 6.4% and 6.7%, respectively, resulting in a blended weighted average interest rate of 5.6% and 
6.0%, respectively.  The interest rate on approximately 84% and 87% of the total principal amount of our debt was effectively 
fixed, including the effects of our interest rate swap agreements, as of December 31, 2013 and 2012, respectively.  

We do not hold or issue derivative instruments for speculative trading purposes.  We, until de-designating in the first quarter of  
2013, had certain interest rate derivative instruments that were designated as cash flow hedging instruments for GAAP purposes.  
Such instruments effectively converted variable interest payments on certain debt instruments into fixed payments.  For qualifying 
hedges, realized derivative gains and losses offset related results on hedged items in the consolidated statements of operations.  
We formally documented, designated and assessed the effectiveness of transactions that received hedge accounting.

Changes in the fair value of interest rate derivative instruments that were designated as hedging instruments of the variability of 
cash flows associated with floating-rate debt obligations, and that met effectiveness criteria were reported in accumulated other 
comprehensive loss.  The amounts were subsequently reclassified as an increase or decrease to interest expense in the same periods 
in which the related interest on the floating-rate debt obligations affected earnings (losses).  For the years ended December 31, 
2013, 2012 and 2011, gains of $7 million and losses of $10 million and $8 million, respectively, related to derivative instruments 
designated as cash flow hedges, were recorded in other comprehensive loss.

56

Due to repayment of variable rate credit facility debt without a LIBOR floor, certain interest rate derivative instruments were de-
designated as cash flow hedges during the three months ended March 31, 2013, as they no longer met the criteria for cash flow 
hedging specified by GAAP.  In addition, on March 31, 2013, the remaining interest rate derivative instruments that continued to 
be  highly  effective  cash  flow  hedges  for  GAAP  purposes  were  electively  de-designated.    On  the  date  of  de-designation,  we 
completed a final measurement test for each interest rate derivative instrument to determine any ineffectiveness and such amount 
was reclassified from accumulated other comprehensive loss into gain on derivative instruments, net in our consolidated statements 
of operations.  For the year ended December 31, 2013, a loss of $27 million related to the reclassification from accumulated other 
comprehensive loss into earnings as a result of cash flow hedge discontinuance was recorded in gain on derivative instruments, 
net.   While  these  interest  rate  derivative  instruments  are  no  longer  designated  as  cash  flow  hedges  for  accounting  purposes, 
management continues to believe such instruments are closely correlated with the respective debt, thus managing associated risk.  
Interest rate derivative instruments not designated as hedges are marked to fair value, with the impact recorded as a gain or loss 
on derivative instruments, net in our consolidated statements of operations.  For the year ended December 31, 2013, gains of $38 
million related to the change in fair value of interest rate derivative instruments not designated as cash flow hedges was recorded 
in gain on derivative instruments, net. The balance that remains in accumulated other comprehensive loss for these interest rate 
derivative instruments will be amortized over the respective lives of the contracts and recorded as a loss within gain on derivative 
instruments, net in our consolidated statements of operations.  The net amount of existing losses that are reported in accumulated 
other comprehensive loss as of December 31, 2013 that is expected to be reclassified into earnings within the next twelve months 
is approximately $19 million.

The  table  set  forth  below  summarizes  the  fair  values  and  contract  terms  of  financial  instruments  subject  to  interest  rate  risk 
maintained by us as of December 31, 2013 (dollars in millions): 

2014

2015

2016

2017

2018

Thereafter

Total

Fair Value at
December 31, 2013

Debt:

Fixed Rate

$ — $ — $ — $ 1,000

$ — $

9,350

$10,350

$

10,384

Average Interest Rate

—%

—%

—%

7.25%

—%

6.28%

6.37%

Variable Rate

$

414

$

65

$

93

$

102

$

673

$

2,551

$ 3,898

$

3,848

Average Interest Rate

2.80%

2.86%

3.84%

4.97%

5.67%

6.83%

6.01%

Interest Rate Instruments:

Variable to Fixed Rate

$

800

$

300

$

250

$

850

$ — $

— $ 2,200

$

30

Average Pay Rate

Average Receive Rate

4.65%

2.55%

4.99%

2.75%

3.89%

4.47%

3.84%

5.48%

—%

—%

—%

—%

4.30%

3.93%

At December 31, 2013, we had $2.2 billion in notional amounts of interest rate swaps outstanding.  This includes $550 million in 
delayed start interest rate swaps that become effective in March 2014 through March 2015.  In any future quarter in which a portion 
of these delayed start hedges first becomes effective, an equal or greater notional amount of the currently effective swaps are 
scheduled to mature.  Therefore, the $1.7 billion notional amount of currently effective interest rate swaps will gradually step 
down over time as current swaps mature and an equal or lesser amount of delayed start swaps become effective.  

The notional amounts of interest rate instruments do not represent amounts exchanged by the parties and, thus, are not a measure 
of our exposure to credit loss.  The amounts exchanged are determined by reference to the notional amount and the other terms 
of the contracts.  The estimated fair value is determined using a present value calculation based on an implied forward LIBOR 
curve (adjusted for Charter Operating’s or counterparties’ credit risk).  Interest rates on variable debt are estimated using the 
average  implied  forward  LIBOR for  the  year  of  maturity  based  on  the  yield  curve  in  effect  at  December 31,  2013  including 
applicable bank spread. 

Item 8.  Financial Statements and Supplementary Data. 

Our consolidated financial statements, the related notes thereto, and the reports of independent accountants are included in this 
annual report beginning on page F-1. 

57

Item 9.  Changes in and Disagreements with Accountants on Accounting and Financial Disclosure. 

None.

Item 9A.  Controls and Procedures.

Conclusion Regarding the Effectiveness of Disclosure Controls and Procedures

As of the end of the period covered by this report, under the supervision and with the participation of our management, including 
our Chief Executive Officer and Chief Financial Officer, we have evaluated the effectiveness of the design and operation of our 
disclosure controls and procedures with respect to the information generated for use in this annual report.  The evaluation was 
based in part upon reports and certifications provided by a number of executives.  Based upon, and as of the date of that evaluation, 
our Chief Executive Officer and Chief Financial Officer concluded that the disclosure controls and procedures were effective to 
provide  reasonable  assurances  that  information  required  to  be  disclosed  in  the  reports  we  file  or  submit  under  the  Securities 
Exchange Act of 1934 is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and 
forms. 

In designing and evaluating the disclosure controls and procedures, our management recognized that any controls and procedures, 
no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control 
objectives, and management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible 
controls and procedures.  Based upon the above evaluation, we believe that our controls provide such reasonable assurances.

There was no change in our internal control over financial reporting during the fourth quarter of 2013 that has materially affected, 
or is reasonably likely to materially affect, our internal control over financial reporting.

Management’s Report on Internal Control Over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in 
Rule  13a-15(f)  under  the  Exchange Act)  for  the  Company.    Our  internal  control  system  was  designed  to  provide  reasonable 
assurance to Charter’s management and board of directors regarding the preparation and fair presentation of published financial 
statements. 

Management has assessed the effectiveness of our internal control over financial reporting as of 2013.  In making this assessment, 
we used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”) in Internal 
Control — Integrated Framework (1992).  Based on management’s assessment utilizing these criteria we believe that, as of 2013, 
our internal control over financial reporting was effective.

We acquired Bresnan in July 2013. As permitted by SEC guidance, management excluded these acquired companies from its 
assessment  of  the  effectiveness  of  our  internal  control  over  financial  reporting  as  of  December  31,  2013.    In  total,  Bresnan 
represented 10% and 3% of our total assets and total revenues, respectively, as of and for the year ended December 31, 2013. 
Excluding identifiable intangible assets and goodwill recorded in the business combination, Bresnan represented 3% of our total 
assets as of December 31, 2013.

Our independent auditors, KPMG LLP, have audited our internal control over financial reporting as stated in their report on page 
F-2.

Item 9B.  Other Information.

Disclosure Pursuant to Section 219 of the Iran Threat Reduction and Syria Human Rights Act

Our former principal stockholder, through its management company, Apollo Global Management, LLC (“Apollo”) provided notice 
to Charter on October 29, 2013, that certain investment funds managed by affiliates of Apollo may be deemed affiliates of CEVA 
Holdings, LLC (“CEVA”), which through subsidiaries was involved in certain transactions which constitute covered activities 
under the Iran Threat Reduction and Syria Human Rights Act of 2012 (“ITRA”).  Apollo was previously a principal stockholder 
of Charter and had two representatives on Charter’s board of directors for the first and a portion of the second quarter of 2013, 
when some of the covered activities occurred.  As a result, we are providing disclosure pursuant to Section 219 of ITRA and 
Section 13(r) of the Securities Exchange Act of 1934, as amended.  

58

Apollo notified Charter that, according to CEVA, in December 2012, CEVA Freight Italy Srl provided customs brokerage and 
freight forwarding services for the export to Iran of two measurement instruments to the Iranian Offshore Engineering Construction 
Company, a joint venture between two entities that are identified on OFAC’s list of Specially Designated Nationals (“SDN”).  The 
revenues and net profits for these services were approximately $1,260.64 and $151.30, respectively.  In February 2013, CEVA 
Freight Holdings (Malaysia) SDN BHD (“CEVA Malaysia”) provided customs brokerage for export and local haulage services 
for a shipment of polyethylene resin to Iran shipped on a vessel owned and/or operated by HDS Lines, also an SDN.  The revenues 
and net profits for these services were approximately $779.54 and $311.13, respectively.  In September 2013, CEVA Malaysia 
provided customs brokerage services for the import into Malaysia of fruit juice from Alifard Co. in Iran via HDS Lines.  The 
revenues and net profits for these services were approximately $227.41 and $89.29, respectively.

All of the information in the foregoing paragraph is based solely on information in the notice provided by Apollo.  Charter has no 
involvement in the business of CEVA and received no direct or indirect benefits from the transactions described above.  

59

Item 10.  Directors, Executive Officers and Corporate Governance. 

PART III

The information required by Item 10 will be included in Charter’s 2014 Proxy Statement (the “Proxy Statement”) under the 
headings “Election of Class A Directors,” “Section 16(a) Beneficial Ownership Reporting Requirements,” and “Code of Ethics,” 
or in amendment to this Annual Report on Form 10-K and is incorporated herein by reference.

Item 11.  Executive Compensation. 

The information required by Item 11 will be included in the Proxy Statement under the headings “Executive Compensation,” 
“Election of Class A Directors – Director Compensation” and “Compensation Discussion and Analysis,” or in an amendment to 
this Annual Report on Form 10-K and is incorporated herein by reference.  Information contained in the Proxy Statement or an 
amendment to this Annual Report on Form 10-K under the caption “Report of Compensation and Benefits Committee” is furnished 
and not deemed filed with the SEC.

Item 12.  Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters. 

The information required by Item 12 will be included in the Proxy Statement under the heading “Security Ownership of Certain 
Beneficial Owners and Management” or in amendment to this Annual Report on Form 10-K and is incorporated herein by reference.

Item 13.  Certain Relationships and Related Transactions, and Director Independence. 

The information required by Item 13 will be included in the Proxy Statement under the heading “Certain Relationships and Related 
Transactions” and “Election of Class A Directors” or in amendment to this Annual Report on Form 10-K and is incorporated herein 
by reference.

Item 14.  Principal Accounting Fees and Services. 

The information required by Item 14 will be included in the Proxy Statement under the heading “Accounting Matters” or in 
amendment to this Annual Report on Form 10-K and is incorporated herein by reference.

60

  
  
  
  
PART IV

Item 15.  Exhibits and Financial Statement Schedules.

(a)  The following documents are filed as part of this annual report:

(1)  Financial Statements.

A listing of the financial statements, notes and reports of independent public accountants required by Item 8 begins 
on page F-1 of this annual report.

(2)  Financial Statement Schedules.

No financial statement schedules are required to be filed by Items 8 and 15(d) because they are not required or are 
not applicable, or the required information is set forth in the applicable financial statements or notes thereto.

(3)  The index to the exhibits begins on page E-1 of this annual report.

61

(This page intentionally left blank.)

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, Charter Communications, Inc. has 
duly caused this annual report to be signed on its behalf by the undersigned, thereunto duly authorized. 

SIGNATURES

CHARTER COMMUNICATIONS, INC.,
Registrant

By:

/s/ Thomas M. Rutledge
Thomas M. Rutledge
President, Chief Executive Officer and Director

Date:  February 21, 2014

S- 1

POWER OF ATTORNEY

KNOW ALL MEN BY THESE PRESENTS, that each person whose signature appears below constitutes and appoints Richard 
R. Dykhouse and Kevin D. Howard, and each of them (with full power to each of them to act alone), his or her true and lawful 
attorney-in-fact and agent, with full power of substitution and resubstitution, for him or her and in his or her name, place and stead, 
in any and all capacities, to sign on his or her behalf individually and in each capacity stated below any and all amendments 
(including post-effective amendments) to this annual report, and to file the same, with all exhibits thereto and other documents in 
connection therewith, with the Securities and Exchange Commission, granting unto said attorneys-in-fact and agents, and each of 
them, full power and authority to do and perform each and every act and thing requisite and necessary to be done in and about the 
premises, as fully to all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that 
said attorneys-in-fact and agents and either of them, or their substitutes, may lawfully do or cause to be done by virtue hereof.

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons 
on behalf of Charter Communications, Inc. and in the capacities and on the dates indicated. 

Signature

Title

President, Chief Executive Officer, Director
(Principal Executive Officer)

Date
February 21, 2014

/s/ Thomas M. Rutledge 
Thomas M. Rutledge

/s/ Christopher L. Winfrey 
Christopher L. Winfrey

/s/ Kevin D. Howard  
Kevin D. Howard

/s/ Balan Nair 
Balan Nair

/s/ W. Lance Conn 
W. Lance Conn

/s/ Michael Huseby 
Michael Huseby 

/s/ Craig A. Jacobson 
Craig A. Jacobson 

/s/ Gregory Maffei 
Gregory Maffei

/s/ John Malone 
John Malone

/s/ John D. Markley, Jr. 
John D. Markley, Jr. 

/s/ David C. Merritt 
David C. Merritt 

/s/ Eric L. Zinterhofer 
Eric L. Zinterhofer

Executive Vice President and Chief Financial Officer
(Principal Financial Officer)

February 21, 2014

Senior Vice President – Finance, Controller and Chief
Accounting Officer (Principal Accounting Officer)

February 21, 2014

February 21, 2014

February 21, 2014

February 21, 2014

February 21, 2014

February 21, 2014

February 21, 2014

February 21, 2014

February 21, 2014

February 21, 2014

Director

Director

Director

Director

Director

Director

Director

Director

Director

S- 2

 
 
 
 
 
 
 
 
 
 
 
 
Exhibits are listed by numbers corresponding to the Exhibit Table of Item 601 in Regulation S-K. 

Exhibit

Description

Exhibit Index

2.1

2.2

3.1

3.2

4.1

4.2

4.3

4.4

4.5

10.1

10.2

10.3

10.4

10.5

10.6

Debtors' Joint Plan of Reorganization filed pursuant to Chapter 11 of the United States Bankruptcy Code filed on 
July 15, 2009 with the United States Bankruptcy Court for the Southern District of New York in Case No. 09-11435 
(Jointly Administered) (incorporated by reference to Exhibit 10.2 to the quarterly report on Form 10-Q  of Charter 
Communications, Inc. filed on August 6, 2009 (File No. 001-33664).

Purchase Agreement dated February 7, 2013 between CSC Holdings, LLC, and Charter Communications Operating, 
LLC (incorporated by reference to Exhibit 10.1 to the current report on Form 8-K of Charter Communications, 
Inc. filed on February 12, 2013 (File No. 001-33664).

Amended and Restated Certificate of Incorporation of Charter Communications, Inc.  (incorporated by reference 
to Exhibit 3.1 to the current report on Form 8-K of Charter Communications, Inc. filed on August 20, 2010 (File 
No. 001-33664)).

Amended  and  Restated  By-laws  of  Charter  Communications,  Inc.  as  of  November  30,  2009  (incorporated  by 
reference to Exhibit 3.2 to the current report on Form 8-K of Charter Communications, Inc. filed on December 4, 
2009 (File No. 001-33664)).

Warrant Agreement, dated as of November 30, 2009, by and between Charter Communications, Inc. and Mellon 
Investor Services LLC (incorporated by reference to Exhibit 4.1 to the current report on Form 8-K of Charter 
Communications, Inc. filed on December 4, 2009 (File No. 001-33664)).

Warrant Agreement, dated as of November 30, 2009, by and between Charter Communications, Inc. and Mellon 
Investor Services LLC (incorporated by reference to Exhibit 4.2 to the current report on Form 8-K of Charter 
Communications, Inc. filed on December 4, 2009 (File No. 001-33664)).

Warrant Agreement, dated as of November 30, 2009, by and between Charter Communications, Inc. and Mellon 
Investor Services LLC (incorporated by reference to Exhibit 4.3 to the current report on Form 8-K of Charter 
Communications, Inc. filed on December 4, 2009 (File No. 001-33664)).

Stockholders Agreement of Liberty Media Corporation to purchase Charter Communications, Inc. shares dated 
March  19,  2013  (incorporated  by  reference  to  Exhibit  1.1  to  the  current  report  on  Form  8-K  of  Charter 
Communications, Inc. filed March 19, 2013 (File No. 001-33664)).

Registration Rights Agreement relating to the 5.25% senior notes due 2021 and the 5.75% senior notes due 2023, 
dated  as  of  March  14,  2013,  by  and  among  CCO  Holdings,  LLC,  CCO  Holdings  Capital  Corp.,  Charter 
Communications,  Inc.  and  Deutsche  Bank  Securities  Inc.,  for  itself  and  the  other  purchasers  named  therein 
(incorporated by reference to Exhibit 10.3 to the current report on Form 8-K of Charter Communications, Inc. filed 
on March 15, 2013 (File No. 001-33664)).

Indenture relating to the 8.125% Senior Notes due 2020, dated as of April 18, 2010, by and among CCO Holdings, 
LLC, CCO Holdings Capital Corp. and The Bank of New York Mellon Trust Company, N.A., as trustee (incorporated 
by reference to Exhibit 10.6 to the registration statement on Form S-1 of Charter Communications, Inc. filed on 
June 30, 2010 (File No. 333-167877)).

Indenture relating to the 7.25% senior notes due 2017, dated as of September 27, 2010, by and among CCO Holdings, 
LLC, and CCO Holdings Capital Corp., as Issuers, Charter Communications, Inc., as Parent Guarantor, and The 
Bank of New York Mellon Trust Company, N.A., as Trustee (incorporated by reference to Exhibit 10.1 to the current 
report on Form 8-K of Charter Communications, Inc. filed on September 30, 2010 (File No. 001-33664)).

Indenture relating to the 7.00% senior notes due 2019, dated as of January 11, 2011, by and among CCO Holdings, 
LLC, and CCO Holdings Capital Corp., as Issuers, Charter Communications, Inc., as Parent Guarantor, and The 
Bank of New York Mellon Trust Company, N.A., as Trustee (incorporated by reference to Exhibit 10.1 to the current 
report on Form 8-K of Charter Communications, Inc. filed on January 14, 2011 (File No. 001-33664)).

Indenture dated as of May 10, 2011, by and among CCO Holdings, LLC, and CCO Holdings Capital Corp., as 
Issuers, Charter Communications, Inc., as Parent Guarantor, and The Bank of New York Mellon Trust Company, 
N.A.,  as  Trustee  (incorporated  by  reference  to  Exhibit  4.1  to  the  current  report  on  Form  8-K  of  Charter 
Communications, Inc. filed on May 13, 2011 (File No. 001-33664)).

First Supplemental Indenture dated as of May 10, 2011 by and among CCO Holdings, LLC, and CCO Holdings 
Capital Corp., as Issuers, Charter Communications, Inc., as Parent Guarantor, and The Bank of New York Mellon 
Trust Company, N.A., as Trustee (incorporated by reference to Exhibit 4.2 to the current report on Form 8-K of 
Charter Communications, Inc. filed on May 13, 2011 (File No. 001-33664)).

Second Supplemental Indenture dated as of December 14, 2011 by and among CCO Holdings, LLC, and CCO 
Holdings Capital Corp., as Issuers, Charter Communications, Inc., as Parent Guarantor, and The Bank of New York 
Mellon Trust Company, N.A., as Trustee (incorporated by reference to Exhibit 4.2 to the current report on Form 
8-K of Charter Communications, Inc. filed on December 20, 2011 (File No. 001-33664)).

E- 1

10.7

10.8

10.9

10.10

10.11

10.12

10.13(a)

10.13(b)

10.13(c)

10.14(a)

10.14(b)

10.14(c)

10.14(d)

10.14(e)

Third Supplemental Indenture dated as of January 26, 2012 by and among CCO Holdings, LLC, and CCO Holdings 
Capital Corp., as Issuers, Charter Communications, Inc., as Parent Guarantor, and The Bank of New York Mellon 
Trust Company, N.A., as Trustee (incorporated by reference to Exhibit 4.2 to the current report on Form 8-K of 
Charter Communications, Inc. filed on February 1, 2012 (File No. 001-33664))

Fourth Supplemental Indenture dated August 22, 2012 relating to the 5.25% Senior Notes due 2022 by and among 
CCO Holdings, LLC, CCO Holdings Capital Corp. and The Bank of New York Mellon Trust Company, N.A., as 
trustee (incorporated by reference to Exhibit 10.1 to the quarterly report on Form 10-Q of Charter Communications, 
Inc. filed on November 6, 2012 (File No. 001-33664)).

Fifth Supplemental Indenture dated December 17, 2012 relating to the 5.125% Senior Notes due 2023 by and 
among CCO Holdings, LLC, CCO Holdings Capital Corp. and The Bank of New York Mellon Trust Company, 
N.A.,  as  trustee  (incorporated  by  reference  to  Exhibit  10.9  to  the  annual  report  on  Form  10-K  of  Charter 
Communications, Inc. filed February 22, 2013 (File No. 001-33664)).

Sixth Supplemental Indenture relating to the 5.25% senior notes due 2021, dated as of March 14, 2013, by and 
among CCO Holdings, LLC, and CCO Holdings Capital Corp., as Issuers, Charter Communications, Inc., as Parent 
Guarantor, and The Bank of New York Mellon Trust Company, N.A., as Trustee (incorporated by reference to 
Exhibit 10.1 to the current report on Form 8-K of Charter Communications, Inc. filed March 15, 2013 (File No. 
001-33664)).

Seventh Supplemental Indenture relating to the 5.75% senior notes due 2023, dated as of March 14, 2013, by and 
among CCO Holdings, LLC, and CCO Holdings Capital Corp., as Issuers, Charter Communications, Inc., as Parent 
Guarantor, and The Bank of New York Mellon Trust Company, N.A., as Trustee (incorporated by reference to 
Exhibit 10.2 to the current report on Form 8-K of Charter Communications, Inc. filed March 15, 2013 (File No. 
001-33664)).

Eighth Supplemental Indenture relating to the 5.75% senior notes due 2024, dated as of May 3, 2013, by and among 
CCO  Holdings,  LLC  and  CCO  Holdings  Capital  Corp.,  as  Issuers,  Charter  Communications,  Inc.,  as  Parent 
Guarantor, and The Bank of New York Mellon Trust Company, N.A., as Trustee (incorporated by reference to 
Exhibit 10.7 to the quarterly report on Form 10-Q of Charter Communications, Inc. filed on May 7, 2013 (File No. 
001-33664)).

Credit Agreement, dated as of March 6, 2007, among CCO Holdings, LLC, the lenders from time to time parties 
thereto and Bank of America, N.A., as administrative agent (incorporated by reference to Exhibit 10.3 to the current 
report on Form 8-K of Charter Communications, Inc. filed on March 12, 2007 (File No. 000-27927)).

Amendment No. 1, dated as of April 25, 2012, to the Credit Agreement, dated as of March 6, 2007 (as amended, 
supplemented or otherwise modified from time to time), among CCO Holdings, LLC, as the Borrower, the lenders 
parties thereto, Wells Fargo Bank, N.A., as the Administrative Agent, and the other parties thereto (incorporated 
by reference to Exhibit 10.1 to the current report on Form 8-K filed by Charter Communications, Inc. on April 30, 
2012 (File No. 001-33664)).

Pledge Agreement made by CCO Holdings, LLC in favor of Bank of America, N.A., as Collateral Agent, dated as 
of  March  6,  2007  (incorporated  by  reference  to  Exhibit  10.4  to  the  current  report  on  Form  8-K  of  Charter 
Communications, Inc. filed on March 12, 2007 (File No. 000-27927)).

Restatement Agreement, dated as of April 11, 2012 by and among Charter Communications Operating, LLC, CCO 
Holdings, LLC, the lenders party thereto and Bank of America, N.A., as Administrative Agent (incorporated by 
reference to Exhibit 10.2 to the current report on Form 8-K filed by Charter Communications, Inc. on April 17, 
2012 (File No. 001-33664)).

Amendment No. 1 dated March 22, 2013 to the Amended and Restated Credit Agreement dated April 11, 2012 
between Charter Communications Operating, LLC, as borrower, CCO Holdings, LLC, as guarantor, and Bank of 
America, N.A., as administrative agent (incorporated by reference to Exhibit 10.5 to the quarterly report on Form 
10-Q of Charter Communications, Inc. filed on May 7, 2013 (File No. 001-33664)).

Amendment No. 2 dated April 22, 2013 to the Amended and Restated Credit Agreement dated April 11, 2012 
between Charter Communications Operating, LLC, as borrower, CCO Holdings, LLC, as guarantor, and Bank of 
America, N.A., as administrative agent (incorporated by reference to Exhibit 10.6 to the quarterly report on Form 
10-Q of Charter Communications, Inc. filed on May 7, 2013 (File No. 001-33664)).

Amendment No. 3, dated as of June 27, 2013, to the Amended and Restated Credit Agreement dated April 11, 2012 
between Charter Communications Operating, LLC, as borrower, CCO Holdings, LLC, as guarantor, and Bank of 
America, N.A., as administrative agent (incorporated by reference to Exhibit 10.1 to the current report on Form 8-
K filed by Charter Communications, Inc. on July 2, 2013 (File No. 001-33664)).

Amended  and  Restated  Guarantee  and  Collateral  Agreement  made  by  CCO  Holdings,  LLC,  Charter 
Communications Operating, LLC and certain of its subsidiaries in favor of Bank of America, N.A., as administrative 
agent, as amended and restated as of March 31, 2010 (incorporated by reference to Exhibit 10.2 to the current 
report on Form 8-K of Charter Communications, Inc. filed on April 6, 2010 (File No. 001-33664)).

E- 2

10.14(f)

10.14(g)

10.15(a)

10.15(b)

10.16(a)

10.16(b)

10.17(a)

10.17(b)

10.18+

10.19+

10.20+

10.21+

10.22+

10.23+

10.24+

10.25+

10.26+

10.27+

Incremental Activation Notice, dated as of May 3, 2013 delivered by Charter Communications Operating, LLC, 
CCO Holdings, LLC, the Subsidiary Guarantors Party thereto and each Term F Lender party thereto to Bank of 
America, N.A., as Administrative Agent under the credit agreement, dated as of March 18, 1999 as amended and 
restated as of March 31, 2010 and as further amended and restated as of April 11, 2012 (incorporated by reference 
to the quarterly report on Form 10-Q of Charter Communications, Inc. filed on May 7, 2013 (File No. 001-33664)).

Incremental Activation Notice, dated as of July 1, 2013 delivered by Charter Communications Operating, LLC, 
CCO Holdings, LLC, the Subsidiary Guarantors Party thereto and each Term E Lender party thereto to Bank of 
America, N.A., as Administrative Agent under the credit agreement, dated as of March 18, 1999 as amended and 
restated as of March 31, 2010 and as further amended and restated as of April 11, 2012 (incorporated by reference 
to Exhibit 10.2 to the current report on Form 8-K filed by Charter Communications, Inc. on July 2, 2013 (File No. 
001-33664)).

Registration Rights Agreement dated as of November 30, 2009, by and among Charter Communications, Inc. and 
certain investors listed therein (incorporated by reference to Exhibit 10.2 to the current report on Form 8-K of 
Charter Communications, Inc. filed on December 4, 2009 (File No. 001-33664)).

Amendment  No.  1  to  the  Registration  Rights  Agreement  dated  November  30,  2009,  by  and  among  Charter 
Communications, Inc. and certain Investors listed therein (incorporated by reference to Exhibit 10.2 to the quarterly 
report on Form 10-Q of Charter Communications, Inc. filed on November 6, 2012 (File No. 001-33664)).

Amended and Restated Management Agreement, dated as of June 19, 2003, between Charter Communications 
Operating, LLC and Charter Communications, Inc. (incorporated by reference to Exhibit 10.4 to the quarterly 
report on Form 10-Q filed by Charter Communications, Inc. on August 5, 2003 (File No. 333-83887)).

First Amendment to the Amended and Restated Management Agreement, dated as of July 20, 2010, between Charter 
Communications Operating, LLC and Charter Communications, Inc. (incorporated by reference to Exhibit 10.6 to 
the quarterly report on Form 10-Q filed by Charter Communications, Inc. on August 4, 2010 (File No. 001-33664)).

Second  Amended  and  Restated  Mutual  Services  Agreement,  dated  as  of  June  19,  2003  between  Charter 
Communications, Inc. and Charter Communications Holding Company, LLC (incorporated by reference to Exhibit 
10.5(a) to the quarterly report on Form 10-Q filed by Charter Communications, Inc. on August 5, 2003 (File No. 
000-27927)).

First Amendment to the Second Amended and Restated Mutual Services Agreement, dated as of July 20, 2010, 
between Charter Communications, Inc. and Charter Communications Holding Company, LLC (incorporated by 
reference to Exhibit 10.7 to the quarterly report on Form 10-Q filed by Charter Communications, Inc. on August 
4, 2010 (File No. 001-33664)).

Charter Communications, Inc. Executive Bonus Plan (incorporated by reference to Exhibit 10.1 to the Quarterly 
Report on Form 10-Q of Charter Communications, Inc. filed on May 8, 2012 (File No. 001-33664)).

Charter Communications, Inc. Executive Incentive Performance Plan (incorporated by reference to Exhibit 10.21 
to  the  annual  report  on  Form  10-K  filed  by  Charter  Communications,  Inc.  on  February  27,  2012  (File  No. 
001-33664)).

Charter Communications, Inc. Amended and Restated 2009 Stock Incentive Plan (incorporated by reference to 
Exhibit 10.1 to the Current Report on Form 8-K of Charter Communications, Inc. filed on December 21, 2009 
(File No. 001-33664)).

Charter Communications, Inc.'s Amended and Restated Supplemental Deferred Compensation Plan, dated as of 
September 1, 2011(incorporated by reference to Exhibit 10.1 to the current report on Form 8-K filed by Charter 
Communications, Inc. on September 2, 2011 (File No. 001-33664)).
Form of Non-Qualified Time Vesting Stock Option Agreement dated April 26, 2011(incorporated by reference to 
Exhibit 10.3 to the quarterly report on Form 10-Q filed by Charter Communications, Inc. on August 2, 2011 (File 
No. 001-33664)).

Form of Non-Qualified Price Vesting Stock Option Agreement dated April 26, 2011(incorporated by reference to 
Exhibit 10.2 to the quarterly report on Form 10-Q filed by Charter Communications, Inc. on August 2, 2011 (File 
No. 001-33664)).

Form of Restricted Stock Unit Agreement dated April 26, 2011(incorporated by reference to Exhibit 10.4 to the 
quarterly report on Form 10-Q filed by Charter Communications, Inc. on August 2, 2011 (File No. 001-33664)).

Form of Notice of LTIP Award Agreement Changes (RSU Awards) (incorporated by reference to Exhibit 10.3 to 
the current report on Form 8-K filed by Charter Communications, inc. on January 22, 2014 (File No. 001-33664)).

Form of Notice of LTIP Award Agreement Changes (Time-Vesting Option Awards) (incorporated by reference to 
Exhibit 10.4 to the current report on Form 8-K filed by Charter Communications, Inc. on January 22, 2014 (File 
No. 001-33664)).

Form of Notice of LTIP Award Agreement Changes (Restricted Stock Awards) (incorporated by reference to Exhibit 
10.5 to the current report on Form 8-K filed by  Charter Communications, inc. on January 22,  2014 (File No. 
001-33664)).

E- 3

10.28+

10.29+

10.30+

10.31+

10.32(a)+

10.32(b)+

10.33(a)+

10.33(b)+

10.33(c)+

10.33(d)+

10.33(e)+

10.34+*

Form  of  Notice  of  LTIP Award Agreement  Changes  (Performance-Vesting  Option  Awards)  (incorporated  by 
reference to Exhibit 10.6 to the current report on Form 8-K filed by Charter Communications, Inc. on January 22, 
2014 (File No. 001-33664)).

Form of Stock Option Agreement dated January 15, 2014 (incorporated by reference to Exhibit 10.1 to the current 
report on Form 8-K filed by Charter Communications, Inc. on January 22, 2014 (File No. 001-33664)).

Form of Restricted Stock Unit Agreement dated January 15, 2014 (incorporated by reference to Exhibit 10.2 to the 
current report on Form 8-K filed by Charter Communications, Inc. on January 22, 2014 (File No. 001-33664)).

Employment Agreement between Thomas Rutledge and Charter Communications, Inc., dated as of December 19, 
2011 (incorporated by reference to Exhibit 10.1 to the current report on Form 8-K of Charter Communications, 
Inc. filed on December 19, 2011 (File No. 001-33664)).

Amended and Restated Employment Agreement between Christopher L. Winfrey and Charter Communications, 
Inc., dated effective as of August 31, 2012.

The New York Relocation Agreement and Release entered into by and between Charter Communications, Inc. and 
Christopher Winfrey dated as of October 23, 2012 (incorporated by reference to Exhibit 10.4 to the Quarterly 
Report on Form 10-Q of Charter Communications, Inc. filed on November 6, 2012 (File No. 001-33664)).

Employment Agreement dated  as  of April 30,  2012,  by  and  between  Charter  Communications,  Inc.  and  John 
Bickham  (incorporated  by  reference  to  Exhibit  10.1  to  the  current  report  on  Form  8-K  filed  by  Charter 
Communications, Inc. on May 1, 2012 (File No. 001-33664)).

Time-Vesting Stock Option Agreement dated as of April 30, 2012 by and between Charter Communications, Inc. 
and John Bickham (incorporated by reference to Exhibit 10.2 to the current report on Form 8-K filed by Charter 
Communications, Inc. on May 1, 2012 (File No. 001-33664)).

Performance-Vesting  Restricted  Stock  Agreement  dated  as  of  April  30,  2012  by  and  between  Charter 
Communications, Inc. and John Bickham (incorporated by reference to Exhibit 10.3 to the current report on Form 
8-K filed by Charter Communications, Inc. on May 1, 2012 (File No. 001-33664))

Performance-Vesting Stock Option Agreement dated as of April 30, 2012 by and between Charter Communications, 
Inc. and John Bickham (incorporated by reference to Exhibit 10.4 to the current report on Form 8-K filed by Charter 
Communications, Inc. on May 1, 2012 (File No. 001-33664))

Time-Vesting Restricted Stock Agreement dated as of April 30, 2012 by and between Charter Communications, 
Inc. and John Bickham (incorporated by reference to Exhibit 10.5 to the current report on Form 8-K filed by Charter 
Communications, Inc. on May 1, 2012 (File No. 001-33664)).

Employment Agreement dated as of July 8, 2013 by and between Charter Communications, Inc. and Catherine C. 
Bohigian.

10.35(a)+* Amended  and  Restated  Employment  Agreement  dated  as  of  February  20,  2013  by  and  between  Charter 

Communications, Inc. and Richard R. Dykhouse.

10.35(b)+* The New York Relocation Agreement and Release entered into by and between Charter Communications, Inc.

and Richard R. Dykhouse dated as of February 20, 2013. 

10.36

12.1*

21.1*

23.1*

31.1*

31.2*

32.1*

32.2*

101

Form of First Amended and Restated Indemnification Agreement (incorporated by reference to Exhibit 10.3 to the 
quarterly report on Form 10-Q of Charter Communications, Inc. filed on August 6, 2013 (File No. 001-33664)).
Computation of Ratio of Earnings to Fixed Charges.

Subsidiaries of Charter Communications, Inc.

Consent of KPMG LLP.

Certificate of Chief Executive Officer pursuant to Rule 13a-14(a)/Rule 15d-14(a) under the Securities Exchange 
Act of 1934.

Certificate of Chief Financial Officer pursuant to Rule 13a-14(a)/Rule 15d-14(a) under the Securities Exchange 
Act of 1934.

Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act 
of 2002 (Chief Executive Officer).

Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act 
of 2002 (Chief Financial Officer).

The following financial information from the Annual Report of Charter Communications, Inc. on Form 10-K for 
the year ended December 31, 2013, filed with the SEC on February 21, 2014, formatted in eXtensible Business 
Reporting  Language:  (i)  Consolidated  Balance  Sheets,  (ii)  Consolidated  Statements  of  Operations,  (iii) 
Consolidated Statements of Comprehensive Loss, (iv) Consolidated Statements of Changes in Shareholder Equity, 
(v) Consolidated Statements of Cash Flows, and (vi) Notes to Consolidated Financial Statements.

_____________
* 
+ 

Filed herewith.
Management compensatory plan or arrangement

E- 4

INDEX TO FINANCIAL STATEMENTS

Audited Financial Statements
Report of Independent Registered Public Accounting Firm

Consolidated Balance Sheets as of December 31, 2013 and 2012

Consolidated Statements of Operations for the Years Ended December 31, 2013, 2012 and 2011

Consolidated Statements of Comprehensive Loss for the Years Ended December 31, 2013, 2012 and 2011

Consolidated Statements of Changes in Shareholders’ Equity for the Years Ended December 31, 2013, 2012 and 2011

Consolidated Statements of Cash Flows for the Years Ended December 31, 2013, 2012 and 2011

Notes to Consolidated Financial Statements

Page

F- 2

F- 3

F- 4

F- 4

F- 5

F- 6

F- 7

F- 1

Report of Independent Registered Public Accounting Firm

The Board of Directors and Shareholders
Charter Communications, Inc.:

We have audited the accompanying consolidated balance sheets of Charter Communications, Inc. and subsidiaries (the Company) 
as  of  December 31,  2013  and  2012,  and  the  related  consolidated  statements  of  operations,  comprehensive  loss,  changes  in 
shareholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2013. We also have audited 
the Company’s internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control 
- Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). 
The Company’s management is responsible for these consolidated financial statements, for maintaining effective internal control 
over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the 
accompanying Management’s Report on Internal Control over Financial Reporting (Item 9A). Our responsibility is to express an 
opinion on these consolidated financial statements and an opinion on the Company’s internal control over financial reporting based 
on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). 
Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements 
are free of material misstatement and whether effective internal control over financial reporting was maintained in all material 
respects. Our audits of the consolidated financial statements included examining, on a test basis, evidence supporting the amounts 
and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, 
and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining 
an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and 
evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing 
such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for 
our opinions.

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability 
of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted 
accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain 
to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets 
of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial 
statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are 
being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable 
assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that 
could have a material effect on the financial statements.

Because  of  its  inherent  limitations,  internal  control  over  financial  reporting  may  not  prevent  or  detect  misstatements. Also, 
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because 
of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

The Company acquired Bresnan Broadband Holdings, LLC and subsidiaries (Bresnan) in July 2013 and management excluded 
from its assessment of the effectiveness of the Company’s internal control over financial reporting as of December 31, 2013, 
Bresnan’s internal control over financial reporting associated with 10% and 3% of the Company’s total assets and total revenues, 
respectively, included in the consolidated financial statements of the Company as of and for the year ended December 31, 2013. 
Our audit of internal control over financial reporting of the Company as of December 31, 2013 also excluded an evaluation of the 
internal control over financial reporting of Bresnan.

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position 
of Charter Communications, Inc. and subsidiaries as of December 31, 2013 and 2012, and the results of their operations and their 
cash flows for each of the years in the three-year period ended December 31, 2013, in conformity with U.S. generally accepted 
accounting principles. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial 
reporting as of December 31, 2013, based on criteria established in Internal Control - Integrated Framework (1992) issued by the 
Committee of Sponsoring Organizations of the Treadway Commission.

St. Louis, Missouri
February 20, 2014 

(signed) KPMG LLP

F- 2

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES 
CONSOLIDATED BALANCE SHEETS 
(dollars in millions, except share data)

December 31,
2013

December 31,
2012

ASSETS

CURRENT ASSETS:

Cash and cash equivalents
Restricted cash and cash equivalents
Accounts receivable, less allowance for doubtful accounts of

$19 and $14, respectively

Prepaid expenses and other current assets

Total current assets

INVESTMENT IN CABLE PROPERTIES:

Property, plant and equipment, net of accumulated
depreciation of $4,787 and $3,563, respectively

Franchises
Customer relationships, net
Goodwill

Total investment in cable properties, net

OTHER NONCURRENT ASSETS

Total assets

LIABILITIES AND SHAREHOLDERS’ EQUITY

CURRENT LIABILITIES:

Accounts payable and accrued liabilities

Total current liabilities

LONG-TERM DEBT
DEFERRED INCOME TAXES
OTHER LONG-TERM LIABILITIES

SHAREHOLDERS’ EQUITY:
Class A common stock; $.001 par value; 900 million shares authorized;

106,144,075 and 101,176,247 shares issued and outstanding, respectively

Class B common stock; $.001 par value; 25 million shares authorized;

no shares issued and outstanding

Preferred stock; $.001 par value; 250 million shares authorized;

no shares issued and outstanding

Additional paid-in capital
Accumulated deficit
Accumulated other comprehensive loss
Total shareholders’ equity

$

$

$

$

21
—

234
67
322

7,981
6,009
1,389
1,177
16,556

417

7
27

234
62
330

7,206
5,287
1,424
953
14,870

396

17,295

$

15,596

$

1,467
1,467

14,181
1,431
65

—

—

—
1,760
(1,568)
(41)
151

1,224
1,224

12,808
1,321
94

—

—

—
1,616
(1,392)
(75)
149

Total liabilities and shareholders’ equity

$

17,295

$

15,596

The accompanying notes are an integral part of these consolidated financial statements.
F- 3

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES 
CONSOLIDATED STATEMENTS OF OPERATIONS 
(dollars in millions, except per share and share data)

Year Ended December 31,
2012

2011

2013

REVENUES

$

8,155

$

7,504

$

7,204

COSTS AND EXPENSES:

Operating costs and expenses (excluding

depreciation and amortization)

Depreciation and amortization

Other operating expenses, net

Income from operations

OTHER EXPENSES:

Interest expense, net

Loss on extinguishment of debt

Gain on derivative instruments, net

Other expense, net

Loss before income taxes

Income tax expense

Net loss

LOSS PER COMMON SHARE, BASIC
AND DILUTED

Weighted average common shares
outstanding, basic and diluted

$

$

5,345

1,854

31

7,230

925

(846)

(123)

11

(16)

(974)

(49)

(120)

4,860

1,713

15

6,588

916

(907)

(55)

—

(1)

(963)

(47)

(257)

(169) $

(304) $

4,564

1,592

7

6,163

1,041

(963)

(143)

—

(5)

(1,111)

(70)

(299)

(369)

(1.65) $

(3.05) $

(3.39)

101,934,630

99,657,989

108,948,554  

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(dollars in millions)

Year Ended December 31,
2012

2011

2013

Net loss

Net impact of interest rate derivative
instruments, net of tax

Comprehensive loss

$

$

(169) $

(304) $

34

(10)

(135) $

(314) $

(369)

(8)

(377)

The accompanying notes are an integral part of these consolidated financial statements.
F- 4

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES 
CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY
(dollars in millions)

Class A
Common
Stock

Class B
Common
Stock

Additional
Paid-In
Capital

Accumulated
Deficit

Treasury
Stock

Accumulated
Other
Comprehensive
Loss

Total
Shareholders'
Equity

BALANCE, December 31, 2010

Net loss

Net impact of interest rate derivative
instruments, net of tax

Stock compensation expense, net

Exercise of options

Purchase of treasury stock

Retirement of treasury stock

BALANCE, December 31, 2011

Net loss

Net impact of interest rate derivative
instruments, net of tax

Stock compensation expense, net

Exercise of options

Purchase of treasury stock

Retirement of treasury stock

BALANCE, December 31, 2012

Net loss

Net impact of interest rate derivative
instruments, net of tax

Stock compensation expense, net

Exercise of options and warrants

Purchase of treasury stock

Retirement of treasury stock

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

1,776

—

—

36

5

—

(235)

(369)

—

—

—

—

(261)

(478)

1,556

—

—

50

15

—

(5)

1,616

—

—

48

104

—

(8)

(1,082)

(304)

—

—

—

—

(6)

(1,392)

(169)

—

—

—

—

(7)

(6)

—

—

—

—

(733)

739

—

—

—

—

—

(11)

11

—

—

—

—

—

(15)

15

(57)

—

(8)

—

—

—

—

(65)

—

(10)

—

—

—

—

(75)

—

34

—

—

—

—

1,478

(369)

(8)

36

5

(733)

—

409

(304)

(10)

50

15

(11)

—

149

(169)

34

48

104

(15)

—

BALANCE, December 31, 2013

$

— $

— $

1,760

$

(1,568) $

— $

(41) $

151

The accompanying notes are an integral part of these consolidated financial statements.
F- 5

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES 
CONSOLIDATED STATEMENTS OF CASH FLOWS 
(dollars in millions)

Year Ended December 31,
2012

2011

2013

$

(169) $

(304) $

(369)

CASH FLOWS FROM OPERATING ACTIVITIES:

Net loss
Adjustments to reconcile net loss to net cash flows from
operating activities:

Depreciation and amortization
Non-cash interest expense
Loss on extinguishment of debt
Gain on derivative instruments, net
Deferred income taxes
Other, net

Changes in operating assets and liabilities, net of effects
from acquisitions and dispositions:

Accounts receivable
Prepaid expenses and other assets

Accounts payable, accrued liabilities and other
Net cash flows from operating activities

CASH FLOWS FROM INVESTING ACTIVITIES:

Purchases of property, plant and equipment
Change in accrued expenses related to capital expenditures

Sales (purchases) of cable systems, net
Other, net

Net cash flows from investing activities

CASH FLOWS FROM FINANCING ACTIVITIES:

Borrowings of long-term debt
Repayments of long-term debt
Payments for debt issuance costs
Purchase of treasury stock
Proceeds from exercise of options and warrants
Other, net

Net cash flows from financing activities

NET INCREASE (DECREASE) IN CASH AND CASH
EQUIVALENTS

CASH AND CASH EQUIVALENTS, beginning of period

CASH AND CASH EQUIVALENTS, end of period

CASH PAID FOR INTEREST

$

$

1,854
43
123
(11)
112
82

10

—
114
2,158

(1,825)

76
(676)
(18)
(2,443)

6,782
(6,520)
(50)
(15)
104
(2)
299

1,713
45
55
—
250
45

34

(8)
46
1,876

(1,745)

13
19
(24)
(1,737)

5,830
(5,901)
(53)
(11)
15
(14)
(134)

14

7

21

$

5

2

7

$

1,592
34
143
—
290
33

(24)

1
37
1,737

(1,311)

57
(88)
(24)
(1,366)

5,489
(5,072)
(62)
(733)
5
—
(373)

(2)

4

2

763

$

904

$

899

The accompanying notes are an integral part of these consolidated financial statements.
F- 6

                 
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

1.  Organization and Basis of Presentation 

Organization 

Charter Communications, Inc. (“Charter”) is a holding company whose principal asset is a 100% common equity interest in Charter 
Communications Holding Company, LLC (“Charter Holdco”).  Charter owns cable systems through its subsidiaries, which are 
collectively, with Charter, referred to herein as the “Company.”  

The Company is a cable operator providing services in the United States.  The Company offers to residential and commercial 
customers traditional cable video programming, Internet services, and voice services, as well as advanced video services such as 
Charter OnDemand™, high definition television, and digital video recorder (“DVR”) service.  The Company sells its cable video 
programming,  Internet,  voice,  and  advanced  video  services  primarily  on  a  subscription  basis.   The  Company  also  sells  local 
advertising on cable networks and on the Internet and provides fiber connectivity to cellular towers.

Basis of Presentation

The  accompanying  consolidated  financial  statements  have  been  prepared  in  accordance  with  accounting  principles  generally 
accepted in the United States (“GAAP”) and the rules and regulations of the Securities and Exchange Commission (the “SEC”).   

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that 
affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial 
statements and the reported amounts of revenues and expenses during the reporting period.  Areas involving significant judgments 
and estimates include capitalization of labor and overhead costs; depreciation and amortization costs; valuations and impairments 
of property, plant and equipment, intangibles and goodwill; income taxes; contingencies and programming expense.  Actual results 
could differ from those estimates. 

Certain prior year amounts have been reclassified to conform with the 2013 presentation.

2.  Summary of Significant Accounting Policies

Consolidation 

The accompanying consolidated financial statements include the accounts of Charter and its wholly owned subsidiaries.  The 
Company consolidates based upon evaluation of the Company’s power, through voting rights or similar rights, to direct the activities 
of another entity that most significantly impact the entity’s economic performance; its obligation to absorb the expected losses of 
the entity; and its right to receive the expected residual returns of the entity.  All significant inter-company accounts and transactions 
among consolidated entities have been eliminated.

Cash and Cash Equivalents 

The Company considers all highly liquid investments with original maturities of three months or less to be cash equivalents.  These 
investments are carried at cost, which approximates market value.  Cash and cash equivalents consist primarily of money market 
funds and commercial paper. Restricted cash and cash equivalents consisted of amounts held in escrow accounts pending final 
resolution from the Bankruptcy Court.  In April 2013, the restrictions on the cash and cash equivalents were resolved.   

Property, Plant and Equipment 

Additions to property, plant and equipment are recorded at cost, including all material, labor and certain indirect costs associated 
with the construction of cable transmission and distribution facilities.  While the Company’s capitalization is based on specific 
activities, once capitalized, costs are tracked by fixed asset category at the cable system level and not on a specific asset basis.  
For assets that are sold or retired, the estimated historical cost and related accumulated depreciation is removed.  Costs associated 
with  initial  customer  installations  and  the  additions  of  network  equipment  necessary  to  enable  advanced  video  services  are 
capitalized.  Costs capitalized as part of initial customer installations include materials, labor, and certain indirect costs.  Indirect 
costs are associated with the activities of the Company’s personnel who assist in connecting and activating the new service and 

F- 7

  
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

consist of compensation and other costs associated with these support functions.  Indirect costs primarily include employee benefits 
and payroll taxes, direct variable costs associated with capitalizable activities, consisting primarily of installation and construction, 
vehicle  costs,  the  cost  of  dispatch  personnel  and  indirect  costs  directly  attributable  to  capitalizable  activities.    The  costs  of 
disconnecting service at a customer’s dwelling or reconnecting service to a previously installed dwelling are charged to operating 
expense in the period incurred.  Costs for repairs and maintenance are charged to operating expense as incurred, while plant and 
equipment replacement and betterments, including replacement of cable drops from the pole to the dwelling, are capitalized. 

Depreciation is recorded using the straight-line composite method over management’s estimate of the useful lives of the related 
assets as follows: 

Cable distribution systems
Customer equipment and installations
Vehicles and equipment
Buildings and leasehold improvements
Furniture, fixtures and equipment

7-20 years
4-8 years
1-6 years
15-40 years
6-10 years

Asset Retirement Obligations

Certain of the Company’s franchise agreements and leases contain provisions requiring the Company to restore facilities or remove 
equipment in the event that the franchise or lease agreement is not renewed.  The Company expects to continually renew its 
franchise agreements and has concluded that all of the related franchise rights are indefinite lived intangible assets.  Accordingly, 
the possibility is remote that the Company would be required to incur significant restoration or removal costs related to these 
franchise agreements in the foreseeable future.  A liability is required to be recognized for an asset retirement obligation in the 
period in which it is incurred if a reasonable estimate of fair value can be made.  The Company has not recorded an estimate for 
potential franchise related obligations, but would record an estimated liability in the unlikely event a franchise agreement containing 
such a provision were no longer expected to be renewed.  The Company also expects to renew many of its lease agreements related 
to the continued operation of its cable business in the franchise areas.  For the Company’s lease agreements, the estimated liabilities 
related to the removal provisions, where applicable, have been recorded and are not significant to the financial statements.

Franchises 

Franchise rights represent the value attributed to agreements or authorizations with local and state authorities that allow access to 
homes in cable service areas.  Management estimates the fair value of franchise rights at the date of acquisition and determines if 
the franchise has a finite life or an indefinite life. All franchises that qualify for indefinite life treatment are tested for impairment 
annually or more frequently as warranted by events or changes in circumstances (see Note 6).  The Company has concluded that 
all of its existing franchises qualify for indefinite life treatment.  

Customer Relationships

Customer relationships represent the value attributable to the Company’s business relationships with its current customers including 
the right to deploy and market additional services to these customers.  Customer relationships are amortized on an accelerated 
basis over the period the relationships with current customers are expected to generate cash flows (8-15 years).  

Goodwill

The Company assesses the recoverability of its goodwill as of November 30 of each year, or more frequently whenever events or 
changes in circumstances indicate that the asset might be impaired. 

Other Non-current Assets 

Other non-current assets primarily include trademarks, right-of-entry costs and deferred financing costs.  Trademarks have been 
determined to have an indefinite life and are tested annually for impairment.  Right-of-entry costs represent costs incurred related 
to agreements entered into with landlords, real estate companies or owners to gain access to a building in order to provide cable 

F- 8

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

service.  Right-of-entry costs are generally deferred and amortized to amortization expense over the term of the agreement.  Costs 
related to borrowings are deferred and amortized to interest expense over the terms of the related borrowings.    

Valuation of Long-Lived Assets 

The Company evaluates the recoverability of long-lived assets to be held and used when events or changes in circumstances 
indicate that the carrying amount of an asset may not be recoverable.  Such events or changes in circumstances could include such 
factors as impairment of the Company’s indefinite life assets, changes in technological advances, fluctuations in the fair value of 
such assets, adverse changes in relationships with local franchise authorities, adverse changes in market conditions or a deterioration 
of operating results.  If a review indicates that the carrying value of such asset is not recoverable from estimated undiscounted 
cash flows, the carrying value of such asset is reduced to its estimated fair value.  While the Company believes that its estimates 
of future cash flows are reasonable, different assumptions regarding such cash flows could materially affect its evaluations of asset 
recoverability.  No impairments of long-lived assets to be held and used were recorded in 2013, 2012 and 2011.  

Derivative Financial Instruments 

Gains or losses related to derivative financial instruments which qualify as hedging activities are recorded in accumulated other 
comprehensive loss. For all other derivative instruments, the related gains or losses are recorded in the statements of operations. 
The Company uses interest rate swap agreements to manage its interest costs and reduce the Company’s exposure to increases in 
floating interest rates. The Company manages its exposure to fluctuations in interest rates by maintaining a mix of fixed and 
variable rate debt. Using interest rate swap agreements, the Company agrees to exchange, at specified intervals through 2017, the 
difference between fixed and variable interest amounts calculated by reference to agreed-upon notional principal amounts. The 
Company does not hold or issue any derivative financial instruments for trading purposes.

Revenue Recognition 

Revenues from residential and commercial video, Internet and voice services are recognized when the related services are provided.  
Advertising sales are recognized at estimated realizable values in the period that the advertisements are broadcast.  In some cases, 
the Company coordinates the advertising sales efforts of other cable operators in a certain market and remits amounts received 
from customers less an agreed-upon percentage to such cable operator.  For those arrangements in which the Company acts as a 
principal, the Company records the revenues earned from the advertising customer on a gross basis and the amount remitted to 
the cable operator as an operating expense.  

Fees imposed on Charter by various governmental authorities are passed through on a monthly basis to the Company’s customers 
and are periodically remitted to authorities.  Fees of $263 million, $260 million and $249 million for the years ended December 31, 
2013, 2012 and 2011, respectively, are reported in video, voice and commercial revenues, on a gross basis with a corresponding 
operating expense because the Company is acting as a principal.  Other taxes, such as sales taxes imposed on the Company's 
customers collected and remitted to state and local authorities are recorded on a net basis because the Company is acting as an 
agent in such situation.

F- 9

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

The Company’s revenues by product line are as follows:

Video

Internet

Voice

Commercial

Advertising sales

Other

Year Ended December 31,

2013

2012

2011

$

4,030

$

2,186

3,639

$

1,866

644

822

291

182

828

658

334

179

3,639

1,708

858

544

292

163

$

8,155

$

7,504

$

7,204

Programming Costs 

The Company has various contracts to obtain basic, digital and premium video programming from programming vendors whose 
compensation is typically based on a flat fee per customer.  The cost of the right to exhibit network programming under such 
arrangements is recorded in operating expenses in the month the programming is available for exhibition.  Programming costs are 
paid each month based on calculations performed by the Company and are subject to periodic audits performed by the programmers.  
Certain programming contracts contain incentives to be paid by the programmers.  The Company receives these payments and 
recognizes the incentives on a straight-line basis over the life of the programming agreement as a reduction of programming 
expense.  This offset to programming expense was $7 million, $6 million and $7 million for the years ended December 31, 2013, 
2012 and 2011, respectively.  Programming costs included in the accompanying statements of operations were $2.1 billion, $2.0 
billion and $1.9 billion for the years ended December 31, 2013, 2012 and 2011, respectively.  

Advertising Costs 

Advertising costs associated with marketing the Company’s products and services are generally expensed as costs are incurred.  
Such advertising expense was $357 million, $325 million and $285 million for the years ended December 31, 2013, 2012 and 
2011, respectively. 

Multiple-Element Transactions  

In the normal course of business, the Company enters into multiple-element transactions where it is simultaneously both a customer 
and a vendor with the same counterparty or in which it purchases multiple products and/or services, or settles outstanding items 
contemporaneous  with  the  purchase  of  a  product  or  service  from  a  single  counterparty.    Transactions,  although  negotiated 
contemporaneously, may be documented in one or more contracts.  The Company’s policy for accounting for each transaction 
negotiated contemporaneously is to record each element of the transaction based on the respective estimated fair values of the 
products or services purchased and the products or services sold.  In determining the fair value of the respective elements, the 
Company refers to quoted market prices (where available), historical transactions or comparable cash transactions.  

Stock-Based Compensation 

Restricted stock, restricted stock units, stock options and performance units and shares are measured at the grant date fair value 
and amortized to stock compensation expense over the requisite service period.  The Company recorded $48 million, $50 million 
and $36 million of stock compensation expense which is included in operating costs and expenses and other operating expenses, 
net for the years ended December 31, 2013, 2012 and 2011, respectively.  

The fair value of options granted is estimated on the date of grant using the Black-Scholes option-pricing model and Monte Carlo 
simulations for options and restricted stock units with market conditions.  The grant date weighted average assumptions used 
during the years ended December 31, 2013, 2012 and 2011, respectively, were: risk-free interest rate of 1.5%, 1.5% and 2.5%; 

F- 10

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

expected volatility of 37.8%, 38.4% and 38.4%, and expected lives of 6.3 years, 6.3 years and 6.6 years.  The grant date weighted 
average cost of equity used was 16.2%, 16.2% and 15.5% during the years ended December 31, 2013, 2012 and 2011, respectively. 
Volatility assumptions were based on historical volatility of Charter and a peer group.  The Company’s volatility assumptions 
represent management’s best estimate and were partially based on historical volatility of a peer group because management does 
not believe Charter’s pre-emergence from bankruptcy historical volatility to be representative of its future volatility.   Expected 
lives  were  calculated  based  on  the  simplified-method  due  to  insufficient  historical  exercise  data.  The  valuations  assume  no 
dividends are paid.  

Income Taxes 

The Company recognizes deferred tax assets and liabilities for temporary differences between the financial reporting basis and 
the tax basis of the Company’s assets and liabilities and expected benefits of utilizing loss carryforwards.  The impact on deferred 
taxes of changes in tax rates and tax law, if any, applied to the years during which temporary differences are expected to be settled, 
are reflected in the consolidated financial statements in the period of enactment (see Note 16).  

Loss per Common Share 

Basic loss per common share is computed by dividing the net loss by the weighted-average common shares outstanding during 
the respective periods.  Diluted loss per common share equals basic loss per common share for the periods presented, as the effect 
of stock options and other convertible securities are anti-dilutive because the Company incurred net losses.  

Segments 

The Company’s operations are conducted through the use of a unified network and are managed and reported to its Chief Executive 
Officer ("CEO"), the Company's chief operating decision maker, on a consolidated basis.  The CEO assesses performance and 
allocates resources based on the consolidated results of operations.  Under this organizational and reporting structure, the Company 
has one reportable segment, broadband services. 

3.  Acquisition of Bresnan

On  July  1,  2013,  Charter  and  Charter  Communications  Operating,  LLC  ("Charter  Operating")  acquired  Bresnan  Broadband 
Holdings, LLC and its subsidiaries (collectively, “Bresnan”) from a wholly owned subsidiary of Cablevision Systems Corporation 
("Cablevision"), for $1.625 billion in cash, subject to a working capital adjustment, a reduction for certain funded indebtedness 
of Bresnan and payment of any post-closing refunds of certain Montana property taxes paid under protest by Bresnan prior to the 
closing.  Bresnan manages cable operating systems in Montana, Wyoming, Colorado and Utah.  Charter funded the purchase of 
Bresnan with a $1.5 billion term loan E (see Note 8) and borrowings under the Charter Operating credit facilities.  The Company 
also incurred acquisition related costs of approximately $16 million, which are included in other expense, net and interest expense, 
net in the consolidated statements of operations for the year ended December 31, 2013.

The Company applied acquisition accounting to Bresnan, and its results of operations are included in the Company's consolidated 
results of operations following the acquisition date. The total purchase price was allocated to the identifiable tangible and intangible 
assets acquired and the liabilities assumed based on their estimated fair values using Level 3 inputs (see Note 12).  

The excess of the purchase price over those fair values was recorded as goodwill. The fair value assigned to certain identifiable 
tangible and intangible assets acquired and liabilities assumed were based upon a third party valuation using the assumptions 
developed by management and other information compiled by management including, but not limited to, future expected cash 
flows. Certain liabilities assumed were based upon quoted market prices.   

F- 11

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

The tables below present the calculation of the purchase price and the allocation of the purchase price to the assets and liabilities 
acquired.

Purchase Price:

Purchase price

Bresnan debt assumed (including accrued interest)

Working capital adjustment

Cash purchase price, net of cash acquired

 Purchase Price Allocation:

Property, plant and equipment
Franchises

Customer relationships

Goodwill

Other noncurrent assets

Current assets

Current liabilities

$

$

$

Long-term debt (including accrued interest)

Cash purchase price, net of cash acquired

$

1,625
(962)
13

676

515
722

249

224

4

16
(69)
(985)
676

Concurrent with the closing of the acquisition, Charter Operating repaid $711 million principal amount outstanding under the 
Bresnan credit facility and purchased $250 million aggregate principal amount of the 8.00% senior notes due 2018 issued by 
Bresnan (the “2018 Notes”) for $274 million, including approximately $23 million of tender premium.  The 2018 Notes were 
initially recorded on the balance sheet at fair value, which approximated the principal amount plus the tender premium, with the 
offset to goodwill.  

Charter's consolidated statement of operations for the year ended December 31, 2013 included $270 million of revenue and $17 
million of net loss, including $16 million of acquisition related costs described above, from the acquisition of Bresnan.

The following unaudited pro forma financial information of Charter is based on the historical consolidated financial statements 
of Charter and the historical consolidated financial statements of Bresnan and is intended to provide information about how the 
acquisition of Bresnan and related financing may have affected Charter's historical consolidated financial statements if they had 
closed as of January 1, 2012. The pro forma financial information below is based on available information and assumptions that 
the Company believes are reasonable. The pro forma financial information is for illustrative and informational purposes only and 
is not intended to represent or be indicative of what Charter's financial condition or results of operations would have been had the 
transactions described above occurred on the date indicated. The pro forma financial information also should not be considered 
representative of Charter's future financial condition or results of operations.   

Revenues

Net loss

$

$

Loss per common share, basic and diluted $

Year Ended December 31,

2013

2012

8,419

(194)

(1.90)

$

$

$

8,017
(392)
(3.93)

F- 12

 
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

4.  Allowance for Doubtful Accounts

Activity in the allowance for doubtful accounts is summarized as follows for the years presented: 

Balance, beginning of period
Charged to expense
Uncollected balances written off, net of recoveries

Balance, end of period

5.  Property, Plant and Equipment

Year Ended December 31,
2012

2011

2013

$

14
101
(96)

$

16
105
(107)

17
117
(118)

19

$

14

$

16

$

$

Property, plant and equipment consists of the following as of December 31, 2013 and 2012: 

Cable distribution systems
Customer equipment and installations
Vehicles and equipment
Buildings and leasehold improvements
Furniture, fixtures and equipment

Less: accumulated depreciation

December 31,

2013

2012

$

$

7,556
4,061
270
425
456

6,588
3,292
195
342
352

12,768
(4,787)

10,769
(3,563)

$

7,981

$

7,206

The Company periodically evaluates the estimated useful lives used to depreciate its assets and the estimated amount of assets 
that will be abandoned or have minimal use in the future.  A significant change in assumptions about the extent or timing of future 
asset retirements, or in the Company’s use of new technology and upgrade programs, could materially affect future depreciation 
expense.   

Depreciation expense for the years ended December 31, 2013, 2012 and 2011 was $1.6 billion, $1.4 billion, and $1.3 billion, 
respectively.  Property, plant and equipment increased $515 million as a result of cable system acquisitions during the year ended 
December 31, 2013.

6.  Franchises, Goodwill and Other Intangible Assets

Franchise rights represent the value attributed to agreements or authorizations with local and state authorities that allow access to 
homes in cable service areas.  For valuation purposes, they are defined as the future economic benefits of the right to solicit and 
service potential customers (customer marketing rights), and the right to deploy and market new services to potential customers 
(service marketing rights).  

Franchise  assets  are  tested  for  impairment  annually,  or  more  frequently  as  warranted  by  events  or  changes  in  circumstances.  
Franchise assets are aggregated into essentially inseparable units of accounting to conduct valuations.  The units of accounting 
generally represent geographical clustering of our cable systems into groups.  

F- 13

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

The Company assesses qualitative factors to determine whether the existence of events or circumstances leads to a determination 
that it is more likely than not that an indefinite lived intangible asset has been impaired.  If, after this qualitative assessment, the 
Company determines that it is not more likely than not that an indefinite lived intangible asset has been impaired, then no further 
quantitative testing is necessary.  In completing the 2013 and 2012 impairment testing, the Company evaluated the impact of 
various factors to the expected future cash flows attributable to its units of accounting and to the assumed discount rate which 
would be used to present value those cash flows. Such factors included macro-economic and industry conditions including the 
capital markets, regulatory, and competitive environment, and costs of programming and customer premise equipment along with 
changes to our organizational structure and strategies.   After consideration of these qualitative factors, the Company concluded 
that it is more likely than not that the fair value of the franchise assets in each unit of accounting exceeds the carrying value of 
such assets and therefore did not perform a quantitative analysis in 2013 or 2012. 

If we are required to perform a quantitative analysis to test the Company's franchise assets for impairment, the Company determines 
the estimated fair value utilizing an income approach model based on the present value of the estimated discrete future cash flows 
attributable to each of the intangible assets identified assuming a discount rate. This approach makes use of unobservable factors 
such as projected revenues, expenses, capital expenditures, and a discount rate applied to the estimated cash flows. The determination 
of the discount rate is based on a weighted average cost of capital approach, which uses a market participant’s cost of equity and 
after-tax cost of debt and reflects the risks inherent in the cash flows.   

The Company estimates discounted future cash flows using reasonable and appropriate assumptions including among others, 
penetration rates for video, high-speed Internet, and voice; revenue growth rates; operating margins; and capital expenditures.  The 
assumptions  are  based  on  the  Company’s  and  its  peers’  historical  operating  performance  adjusted  for  current  and  expected 
competitive and economic factors surrounding the cable industry.  The estimates and assumptions made in the Company’s valuations 
are inherently subject to significant uncertainties, many of which are beyond its control, and there is no assurance that these results 
can be achieved. The primary assumptions for which there is a reasonable possibility of the occurrence of a variation that would 
significantly affect the measurement value include the assumptions regarding revenue growth, programming expense growth rates, 
the amount and timing of capital expenditures and the discount rate utilized.  The quantitative franchise valuation completed for 
the year ended December 31, 2011 showed franchise values in excess of book values and thus resulted in no impairment.    

Goodwill is tested for impairment as of November 30 of each year, or more frequently as warranted by events or changes in 
circumstances.  Accounting guidance also permits a qualitative assessment for goodwill to determine whether it is more likely 
than  not  that  the  carrying  value  of  a  reporting  unit  exceeds  its  fair  value.    If,  after  this  qualitative  assessment,  the  Company 
determines that it is not more likely than not that the fair value of a reporting unit is less than its carrying amount then no further 
quantitative testing would be necessary.  If the Company is required to perform the two-step test under the accounting guidance, 
the first step involves a comparison of the estimated fair value of each reporting unit to its carrying amount.  If the estimated fair 
value of a reporting unit exceeds its carrying amount, goodwill of the reporting unit is not considered impaired and the second 
step of the goodwill impairment is not necessary. If the carrying amount of a reporting unit exceeds its estimated fair value, then 
the second step of the goodwill impairment test must be performed, and a comparison of the implied fair value of the reporting 
unit’s goodwill is compared to its carrying amount to determine the amount of impairment, if any.   The fair value of the reporting 
unit, when performing the second step of the goodwill impairment test, is determined using a consistent income approach model 
as that used for franchise impairment testing.  As with the Company's franchise impairment testing, in 2013 and 2012, the Company 
elected to perform a qualitative assessment for its goodwill impairment testing and concluded that goodwill is not impaired.  The 
Company’s 2011 quantitative impairment analysis also did not result in any goodwill impairment charges.    

Customer relationships, for valuation purposes, represent the value of the business relationship with existing customers (less the 
anticipated customer churn), and are calculated by projecting the discrete future after-tax cash flows from these customers, including 
the right to deploy and market additional services to these customers.  The present value of these after-tax cash flows yields the 
fair value of the customer relationships.  Customer relationships are amortized on an accelerated method over useful lives of 8-15  
years based on the period over which current customers are expected to generate cash flows.  Customer relationships are evaluated 
for impairment upon the occurrence of events or changes in circumstances indicating that the carrying amount of an asset may not 
be recoverable.

The fair value of trademarks is determined using the relief-from-royalty method which applies a fair royalty rate to estimated 
revenue.  Royalty rates are estimated based on a review of market royalty rates in the communications and entertainment industries.   
As the Company expects to continue to use each trademark indefinitely, trademarks have been assigned an indefinite life and are 
tested annually for impairment using either a qualitative analysis or quantitative analysis as elected by management. The qualitative 

F- 14

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

analyses in 2013 and 2012 did not identify any factors that would indicate that it was more likely than not that the fair value of 
trademarks were less than the carrying value and thus resulted in no impairment.  The Company’s 2011 quantitative impairment 
analysis did not result in any trademark impairment charges.

As of December 31, 2013 and 2012, indefinite lived and finite-lived intangible assets are presented in the following table: 

December 31,

2013

2012

Gross
Carrying
Amount

Accumulated
Amortization

Net
Carrying
Amount

Gross
Carrying
Amount

Accumulated
Amortization

Net
Carrying
Amount

Indefinite lived intangible assets:

Franchises

Goodwill

Trademarks

Other intangible assets

Finite-lived intangible assets:

Customer relationships

Other intangible assets

$

6,009

$

— $

6,009

$

5,287

$

— $

5,287

1,177

158

4

—

—

—

1,177

158

4

953

158

—

—

—

—

953

158

—

$

$

$

7,348

$

— $

7,348

$

6,398

$

— $

6,398

2,617

130

2,747

$

$

1,228

44

1,272

$

$

1,389

86

1,475

$

$

2,368

105

2,473

$

$

944

29

973

$

$

1,424

76

1,500

Amortization expense related to customer relationships and other intangible assets for the years ended December 31, 2013,  2012 
and 2011 was $299 million, $293 million and $315 million, respectively.  Franchises, customer relationships and goodwill increased 
by $722 million, $249 million and $224 million, respectively, as a result of the acquisition of Bresnan completed during the year 
ended December 31, 2013.   

The Company expects amortization expense on its finite-lived intangible assets will be as follows.  

2014
2015
2016
2017
2018
Thereafter

$

298
264
231
197
162
323

$

1,475

Actual amortization expense in future periods could differ from these estimates as a result of new intangible asset acquisitions or 
divestitures, changes in useful lives, impairments and other relevant factors. 

F- 15

 
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

7.  Accounts Payable and Accrued Liabilities

Accounts payable and accrued liabilities consist of the following as of December 31, 2013 and 2012: 

Accounts payable – trade
Accrued capital expenditures
Deferred revenue
Accrued liabilities:

Interest
Programming costs
Franchise related fees
Compensation
Other

$

December 31,

2013

2012

$

91
235
90

195
379
62
156
259

107
156
81

155
323
52
145
205

$

1,467

$

1,224

8.  Long-Term Debt

Long-term debt consists of the following as of December 31, 2013 and 2012: 

CCO Holdings, LLC:

7.250% senior notes due October 30, 2017
7.875% senior notes due April 30, 2018
7.000% senior notes due January 15, 2019
8.125% senior notes due April 30, 2020
7.375% senior notes due June 1, 2020
5.250% senior notes due March 15, 2021
6.500% senior notes due April 30, 2021
6.625% senior notes due January 31, 2022
5.250% senior notes due September 30, 2022
5.125% senior notes due February 15, 2023
5.750% senior notes due September 1, 2023
5.750% senior notes due January 15, 2024
Credit facility due September 6, 2014
Charter Communications Operating, LLC:

Credit facilities

December 31,

2013

2012

Principal
Amount

Accreted
Value

Principal
Amount

Accreted
Value

$

$

1,000
—
1,400
700
750
500
1,500
750
1,250
1,000
500
1,000
350

$

1,000
—
1,393
700
750
500
1,500
747
1,239
1,000
500
1,000
342

$

1,000
900
1,400
700
750
—
1,500
750
1,250
1,000
—
—
350

1,000
900
1,392
700
750
—
1,500
746
1,238
1,000
—
—
332

3,548
14,248

$

3,510
14,181

$

3,337
12,937

$

3,250
12,808

$

The accreted values presented above represent the principal amount of the debt less the original issue discount at the time of sale, 
plus the accretion to the balance sheet date.  However, the amount that is currently payable if the debt becomes immediately due 

F- 16

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

is equal to the principal amount of the debt.  The Company has availability under its credit facilities of approximately $1.1 billion 
as of December 31, 2013, and as such, debt maturing in the next twelve months is classified as long-term.   

CCO Holdings Notes

In January 2011, CCO Holdings, LLC ("CCO Holdings") and CCO Holdings Capital Corp. closed on transactions in which they 
issued $1.4 billion aggregate principal amount of 7.000% senior notes due 2019.  The net proceeds of the issuances were contributed 
by CCO Holdings to Charter Communications Operating, LLC ("Charter Operating") as a capital contribution and were used to 
repay  indebtedness  under  the  Charter  Operating  credit  facilities. The  Company  recorded  a  loss  on  extinguishment  of  debt  of 
approximately $67 million for the year ended December 31, 2011 related to these transactions.

In May 2011, CCO Holdings and CCO Holdings Capital Corp. closed on transactions in which they issued $1.5 billion aggregate 
principal amount of 6.500% senior notes due 2021. The net proceeds of the issuances were contributed by CCO Holdings to Charter 
Operating as a capital contribution and inter-company loan and were used to repay indebtedness under the Charter Operating credit 
facilities.  The Company recorded a loss on extinguishment of debt of approximately $53 million  for the year ended December 31, 
2011 related to these transactions.

In December 2011, CCO Holdings and CCO Holdings Capital Corp. closed on transactions in which they issued $750 million   
aggregate principal amount of 7.375% senior notes due 2020.  The net proceeds of the issuances were used, along with borrowings 
under the Charter Operating credit facilities, to finance the tender offers in which $407 million aggregate principal amount of 
Charter Operating's outstanding 8.000% senior second-lien notes due 2012, $234 million aggregate principal amount of Charter 
Operating's 10.875% senior second-lien notes due 2014 and $286 million aggregate principal amount of CCH II, LLC's ("CCH 
II") 13.500% senior notes due 2016 were repurchased.  These transactions resulted in a loss on extinguishment of debt for the year 
ended December 31, 2011 of approximately $19 million.

In  January  2012,  CCO  Holdings  and  CCO  Holdings  Capital  Corp.  closed  on  transactions  in  which  they  issued  $750  million    
principal amount of 6.625% senior notes due 2022.  The notes were issued at a price of 99.5% of the aggregate principal amount.  
The net proceeds of the notes were used, along with a draw on the $500 million delayed draw portion of the Charter Operating 
Term Loan A facility, to repurchase $300 million aggregate principal amount of Charter Operating's outstanding 8.000% senior 
second-lien notes due 2012, $294 million aggregate principal amount of Charter Operating's 10.875% senior second-lien notes 
due 2014 and $334 million aggregate principal amount of CCH II's 13.500% senior notes due 2016, as well as to repay amounts 
outstanding under the Company's revolving credit facility.  The tender offers closed in January and February 2012 and the Company 
recorded a loss on extinguishment of debt of approximately $15 million on this transaction for the year ended December 31, 2012.

In August 2012, CCO Holdings and CCO Holdings Capital Corp. closed on transactions in which they issued $1.25 billion   aggregate 
principal amount of 5.250% senior notes due 2022.  The notes were issued at a price of 99.026% of the aggregate principal amount.   
The proceeds from the notes were used for general corporate purposes, including repaying amounts outstanding under the Company's 
revolving credit facility, and to fund the redemption of the CCH II 13.500% senior notes due 2016 during the fourth quarter of 
2012.  

In December 2012, CCO Holdings and CCO Holdings Capital Corp. closed on transactions in which they issued $1.0 billion  
aggregate  principal  amount  of  5.125%  senior  notes  due  2023.   The  proceeds  from  the  notes  were  used  for  general  corporate 
purposes, including repaying amounts outstanding under the Company's credit facilities.  These transactions resulted in a loss on 
extinguishment of debt for the year ended December 31, 2012 of approximately $33 million. 

In March 2013, CCO Holdings and CCO Holdings Capital Corp. closed on transactions in which they issued $500 million  aggregate 
principal amount of 5.250% senior notes due 2021 and $500 million  aggregate principal amount of 5.750% senior notes due 2023.  
The proceeds were used for repaying amounts outstanding under the Charter Operating term loan C facility.  The Company recorded 
a loss on extinguishment of debt of approximately $42 million for the year ended December 31, 2013 related to these transactions. 

In May 2013, CCO Holdings and CCO Holdings Capital Corp. closed on transactions in which they issued $1.0 billion  aggregate 
principal amount of 5.750% senior notes due 2024.  Concurrently with the pricing of the 5.750% senior notes, a tender offer was 
launched to purchase any and all of the CCO Holdings 7.875% senior notes due 2018.  The Company used the proceeds from the 
issuance to purchase the notes tendered in the tender offer.  Any notes not tendered were subsequently called in June 2013.  The 

F- 17

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Company recorded a loss on extinguishment of debt of approximately $65 million for the year ended December 31, 2013 related 
to these transactions.

The CCO Holdings notes are guaranteed by Charter.  They are senior debt obligations of CCO Holdings and CCO Holdings Capital 
Corp. and rank equally with all other current and future unsecured, unsubordinated obligations of CCO Holdings and CCO Holdings 
Capital Corp.  The CCO Holdings notes are structurally subordinated to all obligations of subsidiaries of CCO Holdings, including 
the Charter Operating credit facilities.  

CCO Holdings may redeem some or all of the CCO Holdings notes at any time at a premium.  The optional redemption price 
declines to 100% of the respective series’ principal amount, plus accrued and unpaid interest, if any, on or after varying dates in 
2016 through 2021.  

In addition, at any time prior to varying dates in 2014 through 2016, CCO Holdings may redeem up to 35% of the aggregate 
principal amount of the notes at a redemption price at a premium plus accrued and unpaid interest to the redemption date, with 
the net cash proceeds of one or more equity offerings (as defined in the indenture); provided that certain conditions are met.

In the event of specified change of control events, CCO Holdings must offer to purchase the outstanding CCO Holdings notes 
from the holders at a purchase price equal to 101% of the total principal amount of the notes, plus any accrued and unpaid interest.

Charter Operating Notes

In August 2011, Charter Operating repurchased, in private transactions, a total of $193 million principal amount of Charter Operating 
8.000%  senior  second-lien  notes  due  2012  for  approximately  $199  million  cash.    The  transactions  resulted  in  a  loss  on 
extinguishment of debt of approximately $4 million for the year ended December 31, 2011.

In March 2012, Charter Operating redeemed the remaining $18 million of 10.875% senior notes due 2014 pursuant to a notice of 
redemption.

CCH II Notes 

In October 2012, the Company redeemed $678 million aggregate principal amount of the CCH II 13.500% senior notes due 2016 
at 108.522%  of the principal amount.  In November 2012, the Company redeemed the remaining $468 million aggregate principal 
amount of CCH II 13.500% senior notes due 2016 at 106.750% of the principal amount.  The transactions resulted in a gain on 
extinguishment of debt of approximately $52 million for the year ended December 31, 2012.

High-Yield Restrictive Covenants; Limitation on Indebtedness. 

The indentures governing the CCO Holdings notes contain certain covenants that restrict the ability of CCO Holdings, CCO 
Holdings Capital Corp. and all of their restricted subsidiaries to: 

incur additional debt;
pay dividends on equity or repurchase equity;

• 
• 
•  make investments;
• 
• 
• 
• 

sell all or substantially all of their assets or merge with or into other companies;
sell assets;
enter into sale-leasebacks;
in the case of restricted subsidiaries, create or permit to exist dividend or payment restrictions with respect to CCO 
Holdings, guarantee their parent companies debt, or issue specified equity interests; 
engage in certain transactions with affiliates; and
grant liens.

• 
• 

CCO Holdings Credit Facility 

CCO Holdings' credit agreement consists of a $350 million term loan facility (the “CCO Holdings credit facility”).  The facility 
matures in September 2014.  Borrowings under the CCO Holdings credit facility bear interest at a variable interest rate based on 

F- 18

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

either LIBOR (0.17% as of December 31, 2013) or a base rate plus, in either case, an applicable margin.  The applicable margin 
for LIBOR term loans is 2.50% above LIBOR.  If an event of default were to occur, CCO Holdings would not be able to elect 
LIBOR and would have to pay interest at the base rate plus the applicable margin.  The CCO Holdings credit facility is secured 
by the equity interests of Charter Operating, and all proceeds thereof.  

In April 2012, CCO Holdings entered into an amendment to its existing credit agreement dated March 6, 2007 which included, 
among other things, amendments to the Change of Control definition and certain other provisions and definitions related thereto.  
The Change of Control definition was amended to conform to the provision contained in Charter Operating's credit agreement as 
described below.  Previously, the percentage of voting power necessary for a Change of Control had been 35%, and the definition 
of Change of Control did not include a Ratings Event.

Charter Operating Credit Facilities

In December 2011, the Company entered into a senior secured term loan A facility pursuant to the terms of the Charter Operating 
credit agreement providing for $750 million of term loans with a final maturity date of May 15, 2017 and no LIBOR floor.  The 
term loan A facility had a delayed draw component: $250 million was funded on closing of the term loan A and the remaining 
$500 million was funded in March 2012. The proceeds were used along with proceeds of the CCO Holdings 2020 Notes to finance 
the repurchase of certain Charter Operating's 8.000% and 10.875% senior second-lien notes and certain of CCH II's 13.500% 
senior notes discussed above.  

In April 2012, Charter Operating entered into a senior secured term loan D facility pursuant to the terms of the Charter Operating 
credit agreement providing for $750 million of term loans with a final maturity date of May 15, 2019. Pricing on the new term 
loan D was set at LIBOR plus 3%  with a LIBOR floor of 1%, and issued at a price of 99.5% of the aggregate principal amount.  
The proceeds were used to refinance Charter Operating's existing term loan B-1 and term loan B-2, both due 2014, with the 
remaining amount used to pay down a portion of its existing term loan C due 2016. Charter Operating concurrently amended and 
restated its existing $1.3 billion revolving credit facility with a new $1.15 billion revolving credit facility due 2017 at the interest 
rate of LIBOR plus 2.25% and amended and restated its existing credit agreement dated March 31, 2010.  The Company recorded 
a loss on extinguishment of debt of approximately $59 million during the year ended December 31, 2012 related to these transactions.

In March 2013, Charter Operating entered into an amendment to its credit agreement.  The amendment, among other things, 
eliminated the $7.5 billion cap on the incurrence of first lien debt; and eliminated the requirement for providing Charter Operating 
financial statements and instead allowing for Charter financial statements with consolidating information.   

In April 2013, Charter Operating entered into an amendment to its credit agreement extending the maturity of its term loan A and 
revolver one year to 2018, decreasing the applicable LIBOR margin for the term loan A and revolver to 2%, decreasing the undrawn 
commitment fee on the revolver to 0.30% and increasing the revolver capacity to $1.3 billion.  The Company recorded a loss on 
extinguishment of debt of approximately $2 million for the year ended December 31, 2013 related to these transactions. 

In May 2013, Charter Operating entered into a new term loan F facility pursuant to the terms of the Charter Operating credit 
agreement providing for a $1.2 billion term loan maturing in 2021. Pricing on the new term loan F was set at LIBOR plus 2.25% 
with a LIBOR floor of 0.75%, and issued at a price of 99.75% of the aggregate principal amount.  The Company used the proceeds 
to  repay  Charter  Operating's  existing  term  loan  C  due  2016  and  term  loan  D  due  2019.    The  Company  recorded  a  loss  on 
extinguishment of debt of approximately $14 million for the year ended December 31, 2013 related to these transactions.

In June 2013, Charter Operating entered into an amendment to its credit agreement. The amendment, among other things: (i) 
modified the restricted payments covenant to permit expanded flexibility for acquisitions; (ii) modified the events of default under 
the credit agreement to permit change of control offers with respect to assumed indebtedness subject to certain restrictions; (iii) 
modified  the  transactions  with  affiliates  covenant;  (iv)  permits  the  granting  of  equal  and  ratable  security  on  certain  assumed 
indebtedness subject to pro forma compliance with certain financial tests; (v) permits incremental term loans to amortize equivalent 
to the existing term loan A-1; and (vi) allows for an increase in revolving commitments based on Charter Operating's annualized 
operating cash flow.

In July 2013, Charter Operating activated the previously committed term loan E facility pursuant to the terms of the Charter 
Operating credit agreement providing for a $1.5 billion term loan maturing in seven years. Pricing on the new term loan E was set 

F- 19

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

at LIBOR plus 2.25% with a LIBOR floor of 0.75%, and the term loan was issued at a price of 99.5% of the aggregate principal 
amount.

The Charter Operating credit facilities have an outstanding principal amount of $3.5 billion at December 31, 2013 as follows: 

•  A term loan A with a remaining principal amount of $722 million, which is repayable in equal quarterly installments 
and aggregating $38 million in 2014 and 2015, $66 million in 2016 and $75 million in 2017, with the remaining balance 
due at final maturity on April 22, 2018;

•  A term loan E with a remaining principal amount of approximately $1.5 billion , which is repayable in equal quarterly 
installments and aggregating $15 million in each loan year, with the remaining balance due at final maturity on July 1, 
2020;

•  A term loan F with a remaining principal amount of approximately $1.2 billion , which is repayable in equal quarterly 
installments and aggregating $12 million in each loan year, with the remaining balance due at final maturity on January 
3, 2021; and

•  A revolving loan with an outstanding balance of $140 million at December 31, 2013 and allowing for borrowings of 

up to $1.3 billion, maturing on April 22, 2018.  

Amounts outstanding under the Charter Operating credit facilities bear interest, at Charter Operating’s election, at a base rate or 
LIBOR (0.17% as of December 31, 2013 and 0.22%  as of December 31, 2012), as defined, plus an applicable margin.  

The Charter Operating credit facilities also allow us to enter into incremental term loans in the future, with amortization as set 
forth in the notices establishing such term loans.  Although the Charter Operating credit facilities allow for the incurrence of a 
certain amount of incremental term loans subject to pro-forma compliance with its financial maintenance covenants, no assurance 
can be given that we could obtain additional incremental term loans in the future if Charter Operating sought to do so or what 
amount of incremental term loans would be allowable at any given time under the terms of the Charter Operating credit facilities.

The obligations of Charter Operating under the Charter Operating credit facilities (the “Obligations”) are guaranteed by Charter 
Operating’s immediate parent company, CCO Holdings, and subsidiaries of Charter Operating.  The Obligations are also secured 
by (i) a lien on substantially all of the assets of Charter Operating and its subsidiaries, to the extent such lien can be perfected 
under the Uniform Commercial Code by the filing of a financing statement, and (ii) a pledge by CCO Holdings of the equity 
interests owned by it in Charter Operating or any of Charter Operating’s subsidiaries, as well as inter-company obligations owing 
to it by any of such entities.

Credit Facilities — Restrictive Covenants 

CCO Holdings Credit Facility

The CCO Holdings credit facility contains covenants that are substantially similar to the restrictive covenants for the CCO Holdings 
notes except that the leverage ratio is 5.50 to 1.0.  The CCO Holdings credit facility contains provisions requiring mandatory loan 
prepayments under specific circumstances, including in connection with certain sales of assets, so long as the proceeds have not 
been reinvested in the business.  The CCO Holdings credit facility permits CCO Holdings and its subsidiaries to make distributions 
to pay interest on the CCO Holdings notes, provided that, among other things, no default has occurred and is continuing under the 
CCO Holdings credit facility.

Charter Operating Credit Facilities

The Charter Operating credit facilities contain representations and warranties, and affirmative and negative covenants customary 
for financings of this type. The financial covenants measure performance against standards set for leverage to be tested as of the 
end of each quarter.  The Charter Operating credit facilities contain provisions requiring mandatory loan prepayments under specific 
circumstances, including in connection with certain sales of assets, so long as the proceeds have not been reinvested in the business. 
Additionally,  the  Charter  Operating  credit  facilities  provisions  contain  an  allowance  for  restricted  payments  so  long  as  the 
consolidated leverage ratio is no greater than 3.5 after giving pro forma effect to such restricted payment. The Charter Operating 
credit facilities permit Charter Operating and its subsidiaries to make distributions to pay interest on the currently outstanding 
subordinated and parent company indebtedness, provided that, among other things, no default has occurred and is continuing under 
the Charter Operating credit facilities.

F- 20

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

The events of default under the Charter Operating credit facilities include, among other things: 

• 
• 

• 

• 

the failure to make payments when due or within the applicable grace period;
the failure to comply with specified covenants including the covenant to maintain the consolidated leverage ratio at or 
below 5.0 to 1.0 and the consolidated first lien leverage ratio at or below 4.0 to 1.0;
the failure to pay or the occurrence of events that cause or permit the acceleration of other indebtedness owing by CCO 
Holdings, Charter Operating, or Charter Operating’s subsidiaries in aggregate principal amounts in excess of $100 million; 
and
similar to provisions contained in the CCO Holdings notes and credit facility, the consummation of any change of control 
transaction resulting in any person or group having power, directly or indirectly, to vote more than 50% of the ordinary 
voting power for the management of Charter Operating on a fully diluted basis and the occurrence of a ratings event 
including a downgrade in the corporate family rating during a ratings decline period.

Limitations on Distributions

Distributions by the Company’s subsidiaries to a parent company for payment of principal on parent company notes are restricted 
under the indentures and credit facilities discussed above, unless there is no default under the applicable indenture and credit 
facilities, and unless each applicable subsidiary’s leverage ratio test is met at the time of such distribution.  As of December 31, 
2013, there was no default under any of these indentures or credit facilities.  Distributions by Charter Operating for payment of 
principal on parent company notes are further restricted by the covenants in its credit facilities.

In  addition  to  the  limitation  on  distributions  under  the  various  indentures  discussed  above,  distributions  by  the  Company’s 
subsidiaries may only be made if they have “surplus” as defined in the Delaware Limited Liability Company Act.  

Liquidity and Future Principal Payments

The Company continues to have significant amounts of debt, and its business requires significant cash to fund principal and interest 
payments on its debt, capital expenditures and ongoing operations.  As set forth below, the Company has significant future principal 
payments beginning in 2014 and beyond.  The Company continues to monitor the capital markets, and it expects to undertake 
refinancing transactions and utilize free cash flow and cash on hand to further extend or reduce the maturities of its principal 
obligations.  The timing and terms of any refinancing transactions will be subject to market conditions.

Based upon outstanding indebtedness as of December 31, 2013, the amortization of term loans, and the maturity dates for all senior 
and subordinated notes, total future principal payments on the total borrowings under all debt agreements as of December 31, 
2013, are as follows: 

Year

Amount

2014
2015
2016
2017
2018
Thereafter

$

414
65
93
1,102
673
11,901

$

14,248

9.  Treasury Stock

On March 22, 2011, the Company purchased, in a private transaction, 4.5 million shares of Charter’s Class A common stock from 
funds advised by Franklin Advisers, Inc.  The price paid was $46.10 per share for a total of $207 million.  The transaction was 
funded from existing cash on hand and available liquidity.   

F- 21

  
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Under a repurchase program authorized by Charter’s board of directors in August 2011, 4.1 million shares of Charter’s Class A 
common stock and warrants to purchase Charter’s Class A common stock were purchased during the course of 2011 for a total of 
approximately $200 million.  The average price per share paid was $48.48.

In December 2011, the Company purchased, in a private transaction with a shareholder, 750,000 shares at $55.18 for a total of 
$41 million.  The Company received 700,668 of the shares prior to December 31, 2011, with 49,332 shares received in January 
2012.  In December 2011, the Company also entered into stock repurchase agreements for approximately 3.0 million shares of 
Charter's Class A common stock from funds advised by Oaktree Capital Management and approximately 2.2 million shares of 
Charter's Class A common stock from funds advised by Apollo Management Holdings.  The price paid was $54.35 per share for 
a total of $163 million for the shares purchased from Oaktree Capital Management and $117 million for the shares purchased from 
Apollo Management Holdings.  

During  the  years  ended  December 31,  2013,  2012  and  2011,  the  Company  withheld  150,258,  129,417  and  141,175  shares, 
respectively, of its common stock in payment of $15 million, $9 million and $7 million, respectively, of tax withholdings owed 
by employees upon vesting of restricted shares.

In December 2011, Charter's board of directors approved the retirement of treasury stock and 14.8 million shares of treasury stock 
were retired as of December 31, 2011.  The remaining 49,332 shares received in January 2012 were retired in January 2012.

In December 2013 and 2012, Charter's board of directors approved the retirement of treasury stock and 150,258 and 129,417 shares 
of treasury stock were retired as of December 31, 2013 and 2012, respectively. 

These transactions were funded from existing cash on hand and available liquidity.  The Company accounted for treasury stock 
using the cost method and the treasury shares upon repurchase were reflected on the Company’s consolidated balance sheets as a 
component of total shareholders’ equity.  Upon retirement, these treasury shares were allocated between additional paid-in capital 
and accumulated deficit based on the cost of original issue included in additional paid-in capital.

10.  Common Stock

Charter’s Class A common stock and Class B common stock are identical except with respect to certain voting, transfer and 
conversion rights.  Holders of Class A common stock are entitled to one vote per share and holders of Class B common stock were 
entitled to votes equaling 35% of the voting interests in Charter on a fully diluted basis.  The Company currently does not have 
any outstanding Class B Common Stock.  Pursuant to the terms of the Certificate of Incorporation of Charter, on January 18, 2011, 
the Disinterested Members of the Board of Directors of Charter caused a conversion of the shares of Class B common stock into 
shares of Class A common stock on a one-for-one basis.

Charter has outstanding 5.1 million warrants to purchase shares of Charter Class A common stock with an exercise price of $46.86 
per share and 0.8 million warrants to purchase shares of Charter Class A common stock with an exercise price $51.28 per share, 
both of which expire on November 30, 2014.  Charter also has outstanding 0.8 million warrants to purchase shares of Charter 
Class A common stock with an exercise price of $19.80 per share that expire on November 30, 2016 owned by Paul G. Allen ("Mr. 
Allen"), the Company's former principal stockholder.  The warrants are included in the accompanying balance sheets in total 
shareholders’ equity.

In 2013, the Company issued approximately 4.5 million  shares of Charter Class A common stock as a result of exercises by holders 
who  received  warrants  pursuant  to  the  Joint  Plan  of  Reorganization  upon  the  Company's  emergence  from  bankruptcy.     The 
exercises resulted in proceeds to the Company of approximately $76 million. 

F- 22

 
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

The following table summarizes our shares outstanding for the three years ended December 31, 2013:

BALANCE, December 31, 2010

Conversion of Class B common stock into Class A
Restricted stock issuances, net of cancellations
Option exercises
Stock issuances pursuant to employment agreements
Purchase of treasury stock (see Note 9)

BALANCE, December 31, 2011

Option exercises
Restricted stock issuances, net of cancellations
Stock issuances from exercise of warrants
Restricted stock unit vesting
Purchase of treasury stock (see Note 9)

BALANCE, December 31, 2012

Option exercises
Restricted stock issuances, net of cancellations
Stock issuances from exercise of warrants
Restricted stock unit vesting
Purchase of treasury stock (see Note 9)

BALANCE, December 31, 2013

Class A
Common
Stock

Class B
Common
Stock

112,317,691
2,241,299
472,099
140,893
7,000
(14,608,564)

100,570,418
370,715
182,537
179,850
51,476
(178,749)

101,176,247
543,221
4,879
4,481,656
88,330
(150,258)

106,144,075

2,241,299
(2,241,299)
—
—
—
—

—
—
—
—
—
—

—
—
—
—
—
—

—

11.   Accounting for Derivative Instruments and Hedging Activities

The Company uses interest rate derivative instruments to manage its interest costs and reduce the Company’s exposure to increases 
in floating interest rates.  The Company manages its exposure to fluctuations in interest rates by maintaining a mix of fixed and 
variable rate debt.  Using interest rate derivative instruments, the Company agrees to exchange, at specified intervals through 
2017, the difference between fixed and variable interest amounts calculated by reference to agreed-upon notional principal amounts. 

The Company does not hold or issue derivative instruments for speculative trading purposes.  The Company, until de-designating 
in the three months ended March 31, 2013, had certain interest rate derivative instruments that were designated as cash flow 
hedging  instruments  for  GAAP  purposes.    Such  instruments  effectively  converted  variable  interest  payments  on  certain  debt 
instruments into fixed payments.  For qualifying hedges, realized derivative gains and losses offset related results on hedged items 
in the consolidated statements of operations.  The Company formally documented, designated and assessed the effectiveness of 
transactions that received hedge accounting.  

F- 23

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

The effect of interest rate derivative instruments on the Company’s consolidated balance sheets is presented in the table below:

December 31, 2013

December 31, 2012

Other long-term liabilities:

Fair value of interest rate derivatives designated as hedges
Fair value of interest rate derivatives not designated as hedges

Accrued interest:

Fair value of interest rate derivatives designated as hedges
Fair value of interest rate derivatives not designated as hedges

Accumulated other comprehensive loss:

Fair value of interest rate derivatives designated as hedges
Fair value of interest rate derivatives not designated as hedges

$
$

$
$

$
$

— $
$
22

—
8

$

— $
(41) $

67
—

8
—

(75)
—

Changes in the fair value of interest rate derivative instruments that were designated as hedging instruments of the variability of 
cash flows associated with floating-rate debt obligations, and that met effectiveness criteria were reported in accumulated other 
comprehensive loss.  The amounts were subsequently reclassified as an increase or decrease to interest expense in the same periods 
in which the related interest on the floating-rate debt obligations affected earnings (losses). 

Due to repayment of variable rate credit facility debt without a LIBOR floor, certain interest rate derivative instruments were de-
designated as cash flow hedges during the three months ended March 31, 2013, as they no longer met the criteria for cash flow 
hedging specified by GAAP.  In addition, on March 31, 2013, the remaining interest rate derivative instruments that continued to 
be  highly  effective  cash  flow  hedges  for  GAAP  purposes  were  electively  de-designated.    On  the  date  of  de-designation,  the 
Company completed a final measurement test for each interest rate derivative instrument to determine any ineffectiveness and 
such amount was reclassified from accumulated other comprehensive loss into gain on derivative instruments, net in the Company's 
consolidated statements of operations.  While these interest rate derivative instruments are no longer designated as cash flow 
hedges for accounting purposes, management continues to believe such instruments are closely correlated with the respective debt, 
thus managing associated risk.  Interest rate derivative instruments not designated as hedges are marked to fair value, with the 
impact recorded as a gain or loss on derivative instruments, net in the Company's consolidated statements of operations.  The 
balance that remains in accumulated other comprehensive loss for these interest rate derivative instruments will be amortized over 
the respective lives of the contracts and recorded as a loss within gain on derivative instruments, net in the Company's consolidated 
statements of operations.  The estimated net amount of existing losses that are reported in accumulated other comprehensive loss 
as of December 31, 2013 that is expected to be reclassified into earnings within the next twelve months is approximately $19 
million.

F- 24

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

The effects of derivative instruments on the Company’s consolidated statements of comprehensive loss and consolidated statements 
of operations is presented in the table below.

Year Ended December 31, 2013
2012

2011

2013

Gain (loss) on derivative instruments, net:

Change in fair value of interest rate derivative instruments not

designated as cash flow hedges

Loss reclassified from accumulated other comprehensive loss into

earnings as a result of cash flow hedge discontinuance

Interest expense:

Loss reclassified from accumulated other comprehensive loss into

interest expense

$

$

$

38

$

— $

(27) $

— $

—

—

(10) $

(36) $

(39)

As of December 31, 2013 and 2012, the Company had $2.2 billion and $3.1 billion in notional amounts of interest rate derivative 
instruments outstanding.  This includes $550 million in delayed start interest rate derivative instruments that become effective in 
March 2014 through March 2015.  In any future quarter in which a portion of these delayed start interest rate derivative instruments 
first becomes effective, an equal or greater notional amount of the currently effective interest rate derivative instruments are 
scheduled to mature.  Therefore, the $1.7 billion notional amount of currently effective interest rate derivative instruments will 
gradually step down over time as current interest rate derivative instruments mature and an equal or lesser amount of delayed start 
interest rate derivative instruments become effective.

The notional amounts of interest rate instruments do not represent amounts exchanged by the parties and, thus, are not a measure 
of exposure to credit loss.  The amounts exchanged were determined by reference to the notional amount and the other terms of 
the contracts.

12.  Fair Value Measurements

The accounting guidance establishes a three-level hierarchy for disclosure of fair value measurements, based upon the transparency 
of inputs to the valuation of an asset or liability as of the measurement date, as follows:

•  Level 1 – inputs to the valuation methodology are quoted prices (unadjusted) for identical assets or liabilities in active 

markets.

•  Level 2 – inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, 
and inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the 
financial instrument.

•  Level 3 – inputs to the valuation methodology are unobservable and significant to the fair value measurement.

Financial Assets and Liabilities

The Company has estimated the fair value of its financial instruments as of December 31, 2013 and 2012 using available market 
information or other appropriate valuation methodologies.  Considerable judgment, however, is required in interpreting market 
data to develop the estimates of fair value.  Accordingly, the estimates presented in the accompanying consolidated financial 
statements are not necessarily indicative of the amounts the Company would realize in a current market exchange. 

The carrying amounts of cash and cash equivalents, receivables, payables and other current assets and liabilities approximate fair 
value because of the short maturity of those instruments.   

F- 25

   
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

The estimated fair value of the Company’s debt at December 31, 2013 and 2012 are based on quoted market prices and is classified 
within Level 1 (defined below) of the valuation hierarchy.

A summary of the carrying value and fair value of the Company’s debt at December 31, 2013 and 2012 is as follows: 

December 31, 2013

December 31, 2012

Carrying
Value

Fair Value

Carrying
Value

Fair Value

Debt

CCO Holdings debt
Credit facilities

$
$

10,329
3,852

$
$

10,384
3,848

$
$

9,226
3,582

$
$

9,933
3,695

The interest rate derivatives were valued as $30 million and $75 million liabilities as of December 31, 2013 and 2012, respectively, 
using a present value calculation based on an implied forward LIBOR curve (adjusted for Charter Operating’s or counterparties’ 
credit risk) and were classified within Level 2 (defined above) of the valuation hierarchy. The weighted average pay rate for the 
Company’s currently effective interest rate swaps was 2.17% and 2.25% at December 31, 2013 and 2012 (exclusive of applicable 
spreads).

Non-financial Assets and Liabilities

The Company’s non-financial assets such as franchises, property, plant, and equipment, and other intangible assets are not measured 
at fair value on a recurring basis; however they are subject to fair value adjustments in certain circumstances, such as when there 
is evidence that an impairment may exist.  No impairments were recorded in 2013, 2012 and 2011.  

13.  Operating Costs and Expenses

Operating costs and expenses consist of the following for the years presented:

Programming
Franchise, regulatory and connectivity
Costs to service customers
Marketing
Other

$

Year Ended December 31,
2012

2011

2013

$

2,146
399
1,514
479
807

$

1,965
383
1,363
422
727

1,860
371
1,268
387
678

$

5,345

$

4,860

$

4,564

Programming costs consist primarily of costs paid to programmers for basic, premium, digital, OnDemand, and pay-per-view 
programming.  Franchise, regulatory and connectivity costs represent payments to franchise and regulatory authorities and costs 
directly related to providing Internet and voice services.  Costs to service customers include residential and commercial costs 
related to field operations, network operations and customer care including labor, reconnects, maintenance, billing, occupancy 
and vehicle costs.  Marketing costs represents the costs of marketing to our current and potential commercial and residential 
customers including labor costs.  Other includes bad debt and collections expense, corporate overhead, commercial and advertising 
sales expenses, property tax and insurance and stock compensation expense, among others. 

F- 26

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

14.  Other Operating Expenses, Net

Other operating expenses, net consist of the following for the years presented:

Year Ended December 31,
2012

2011

2013

(Gain)/loss on sale of assets, net
Special charges, net

$

$

$

8
23

31

$

(5) $
20

15

$

(4)
11

7

(Gain) loss on sale of assets, net

(Gain) loss on sale of assets represents the gain or loss recognized on the sales and disposals of fixed assets and cable systems. 

Special charges, net

Special charges, net for the years ended 2013, 2012 and 2011 primarily include severance charges and net amounts of litigation 
settlements.  

15.     Stock Compensation Plans

Charter’s 2009 Stock Incentive Plan provides for grants of non-qualified stock options, incentive stock options, stock appreciation 
rights, dividend equivalent rights, performance units and performance shares, share awards, phantom stock, restricted stock units 
and restricted stock.  Directors, officers and other employees of the Company and its subsidiaries, as well as others performing 
consulting services for the Company, are eligible for grants under the 2009 Stock Incentive Plan.  The 2009 Stock Incentive Plan 
allows for the issuance of up to 14 million shares of Charter Class A common stock (or units convertible into Charter Class A 
common stock).

Stock options generally vest annually over three or four years from either the grant date or delayed vesting commencement dates.   
Stock options generally expire ten years from the grant date. Restricted stock vests annually over a one to four-year period beginning 
from the date of grant.   A portion of stock options and restricted stock vest based on achievement of stock price hurdles.  Restricted 
stock  units  have  no  voting  rights  and  generally  vest  over  three  or  four  years  from  either  the  grant  date  or  delayed  vesting 
commencement dates.  As of December 31, 2013, total unrecognized compensation remaining to be recognized in future periods 
totaled $34 million for stock options, $18 million for restricted stock and $18 million for restricted stock units and the weighted 
average period over which they are expected to be recognized is 2 years for stock options, 2 years for restricted stock and 3 years 
for restricted stock units.   

The Company recorded $48 million, $50 million and $36 million of stock compensation expense for the years ended December 31, 
2013, 2012 and 2011, respectively, which is included in operating costs and expenses and other operating expenses, net.

F- 27

 
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

A summary of the activity for the Company’s stock options for the years ended December 31, 2013, 2012 and 2011, is as 
follows (amounts in thousands, except per share data):  

2013

Year Ended December 31,
2012

2011

Weighted
Average
Exercise
Price

Shares

Weighted
Average
Exercise
Price

Shares

Weighted
Average
Exercise
Price

Shares

Outstanding, beginning of period
Granted

Exercised
Canceled

3,552
276

$
54.35
$ 108.89

(543) $
(143) $

51.22
50.54

$
4,018
813
$
(371) $
(908) $

49.53
69.00

40.57
51.74

$
1,431
3,042
$
(141) $
(314) $

35.12
54.30

35.38
36.40

Outstanding, end of period

3,142

$

59.86

3,552

$

54.35

4,018

$

49.53

Weighted average remaining contractual life

7 years

8 years

9 years

Options exercisable, end of period

1,128

$

52.07

469

$

46.23

189

$

34.92

Weighted average fair value of options granted $

41.52

$

28.17

$

23.03

A summary of the activity for the Company’s restricted stock for the years ended December 31, 2013, 2012 and 2011, is as follows 
(amounts in thousands, except per share data): 

2013

Year Ended December 31,
2012

2011

Weighted
Average
Grant
Price

Shares

Weighted
Average
Grant
Price

Shares

Weighted
Average
Grant
Price

Shares

Outstanding, beginning of period
Granted
Vested
Canceled

928
13
(280) $
(8) $

54.16
$
$ 101.81
51.62
56.50

$
1,115
244
$
(370) $
(61) $

45.72
60.48
36.02
35.25

$
1,081
669
$
(438) $
(197) $

34.81
53.16
34.98
34.98

Outstanding, end of period

653

$

56.14

928

$

54.16

1,115

$

45.72

F- 28

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

A summary of the activity for the Company’s restricted stock units for the years ended December 31, 2013, 2012 and 2011, is as 
follows (amounts in thousands, except per share data): 

2013

Year Ended December 31,
2012

2011

Weighted
Average
Grant
Price

Shares

Weighted
Average
Grant
Price

Shares

Weighted
Average
Grant
Price

Shares

Outstanding, beginning of period
Granted
Vested
Canceled

327
73
(88) $
(24) $

$
61.79
$ 109.96
61.17
55.28

$
273
$
142
(52) $
(36) $

54.86
71.33
56.59
54.47

276

— $
$
— $
(3) $

—
54.87
—
55.12

Outstanding, end of period

288

$

74.73

327

$

61.79

273

$

54.86

16.  Income Taxes  

All of Charter’s operations are held through Charter Holdco and its direct and indirect subsidiaries.  Charter Holdco and the 
majority of its subsidiaries are generally limited liability companies that are not subject to income tax.  However, certain of these 
limited liability companies are subject to state income tax.  In addition, the indirect subsidiaries that are corporations are subject 
to federal and state income tax.  All of the remaining taxable income, gains, losses, deductions and credits of Charter Holdco are 
passed through to Charter and its direct subsidiaries.  

For the years ended December 31, 2013, 2012, and 2011, the Company recorded deferred income tax expense and benefits as 
shown below.  Income tax expense is recognized primarily through increases in deferred tax liabilities related to the Company's 
investment in Charter Holdco, as well as through current federal and state income tax expense and increases in the deferred tax 
liabilities of certain of its indirect corporate subsidiaries.  Income tax benefits are realized through reductions in the deferred tax 
liabilities related to Charter’s investment in Charter Holdco, as well as the deferred tax liabilities of certain of Charter’s indirect 
corporate subsidiaries.  The tax provision in future periods will vary based on current and future temporary differences, as well 
as future operating results.

F- 29

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Current and deferred income tax expense is as follows: 

Year Ended December 31,
2012

2011

2013

Current expense:

Federal income taxes
State income taxes

Current income tax expense

Deferred expense:

Federal income taxes
State income taxes

Deferred income tax expense

$

(1) $
(7)

(8)

(101)
(11)

(112)

— $
(7)

(7)

(223)
(27)

(250)

Total income tax expense

$

(120) $

(257) $

—
(9)

(9)

(258)
(32)

(290)

(299)

Income tax expense for the year ended December 31, 2013 decreased compared to the corresponding prior period, primarily as a 
result of step-ups in basis of indefinite-lived assets for tax, but not GAAP purposes, including the effects of partnership gains 
related to financing transactions and a partnership restructuring, which decreased the Company's net deferred tax liability related 
to indefinite-lived assets by $137 million.

Of the $137 million decrease in net deferred tax liability, $101 million of deferred tax benefits correspond to gains recognized by 
corporate subsidiaries of Charter, which are partners in Charter Holdco, and resulted primarily from the repayment of Charter 
Operating credit facility debt with proceeds from the CCO Holdings notes issued in March 2013, see Note 8.  The repayment of 
Charter Operating credit facility debt, which is not guaranteed by Charter, with proceeds from the notes, which are guaranteed by 
Charter,  had  the  effect  of  reducing  the  amount  of  debt  allocable  to  the  non-guarantor  corporate  subsidiaries  of  Charter.    For 
partnership tax purposes, the reduction in the amount of non-guaranteed debt available to allocate to these corporate subsidiaries 
caused them to recognize gains due to limited basis in their partnership interests in Charter Holdco.  These gains result in a step-
up in the underlying tax basis of Charter Holdco's assets and a corresponding reduction in the deferred tax liabilities for financial 
reporting purposes.  In addition, on December 31, 2013, Charter restructured one of its tax partnerships which resulted in a $405 
million net step-up to primarily intangible assets and a deferred income tax benefit of $36 million due to a shift in step-ups to 
indefinite-lived  intangibles.   The  tax  provision  in  future  periods  will  vary  based  on  various  factors  including  changes  in  the 
Company's deferred tax liabilities attributable  to indefinite-lived  intangibles, as well as  future  operating results, however the 
Company does not anticipate having such a large reduction in tax expense attributable to these items unless it enters into similar 
future financing or restructuring transactions.  The ultimate impact on the tax provision of such future financing and restructuring 
activities, if any, will be dependent on the underlying facts and circumstances at the time.

F- 30

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

The Company’s effective tax rate differs from that derived by applying the applicable federal income tax rate of 35% for the 
years ended December 31, 2013, 2012, and 2011, respectively, as follows: 

Year Ended December 31,
2012

2011

2013

Statutory federal income taxes
Statutory state income taxes, net
Nondeductible expenses
Change in valuation allowance
State rate changes
Other

$

$

17
(7)
(3)
(127)
4
(4)

$

17
(7)
(6)
(264)
—
3

Income tax expense

$

(120) $

(257) $

24
(9)
(5)
(312)
—
3

(299)

For the years ended December 31, 2012 and 2011, the change in valuation allowance includes an increase of $4 million and $3 
million, respectively, related to adjustments to cash flow hedges included in other comprehensive income.  In addition, the change 
in the valuation allowance above for the year ended December 31, 2013 differs from the change between the beginning and ending 
deferred tax position due to a reduction of certain deferred tax assets and valuation allowance with no impact to the consolidated 
statements of operations.

The tax effects of these temporary differences that give rise to significant portions of the deferred tax assets and deferred tax 
liabilities at December 31, 2013 and 2012 are presented below.

Deferred tax assets:

Goodwill
Investment in partnership
Loss carryforwards
Other intangibles
Accrued and other

Total gross deferred tax assets
Less: valuation allowance

Deferred tax assets

Deferred tax liabilities:

Indefinite life intangibles
Other intangibles
Property, plant and equipment

Indirect corporate subsidiaries:
Indefinite life intangibles
Other

$

$

$

December 31,

2013

2012

$

274
289
3,170
48
112

3,893
(2,961)

199
448
2,943
—
135

3,725
(2,851)

932

$

874

(1,205) $
—
(901)

(122)
(119)

(1,094)
(256)
(575)

(120)
(132)

Deferred tax liabilities

(2,347)

(2,177)

Net deferred tax liabilities

$

(1,415) $

(1,303)

F- 31

                        
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Included in net deferred tax liabilities above is net current deferred assets of $16 million and $18 million as of December 31, 2013 
and 2012, respectively, included in prepaid expenses and other current assets in the accompanying consolidated balance sheets of 
the Company.  Net deferred tax liabilities included approximately $226 million and $219 million at December 31, 2013 and 2012,  
respectively, relating to certain indirect subsidiaries of Charter Holdco that file separate federal or state income tax returns.  The 
remainder of the Company's net deferred tax liability arose from Charter's investment in Charter Holdco, and was largely attributable 
to the characterization of franchises for financial reporting purposes as indefinite-lived. 

In assessing the realizability of deferred tax assets, management considers whether it is more likely than not that some portion or 
all of the deferred tax assets will be realized.  Due to the Company’s history of losses and the limitations imposed under Section 
382 of the Code, discussed below, on Charter’s ability to use existing loss carryforwards in the future, valuation allowances have 
been established except for future taxable income that will result from the reversal of existing temporary differences for which 
deferred tax liabilities are recognized.  Realization of deferred tax assets is dependent on generating sufficient taxable income 
prior to expiration of the loss carryforwards.  The amount of the deferred tax assets considered realizable and, therefore, reflected 
in the consolidated balance sheet, would be increased at such time that it is more-likely-than-not future taxable income will be 
realized during the carryforward period.  At the time this consideration is met, an adjustment to reverse some portion of the existing 
valuation allowance would result.    

As of December 31, 2013, Charter and its indirect corporate subsidiaries had approximately $8.3 billion of federal tax net operating 
loss carryforwards resulting in a gross deferred tax asset of approximately $2.9 billion.  Federal tax net operating loss carryforwards 
expire in the years 2021 through 2033.  These losses resulted from the operations of Charter Holdco and its subsidiaries.  In 
addition, as of December 31, 2013, Charter and its indirect corporate subsidiaries had state tax net operating loss carryforwards, 
resulting in a gross deferred tax asset (net of federal tax benefit) of approximately $276 million.  State tax net operating loss 
carryforwards generally expire in the years 2014 through 2033.  Included in the loss carryforwards is $63 million of loss, the tax 
benefit of which will be recorded through equity when realized as a reduction of income tax payable.

On May 1, 2013, Liberty Media Corporation (“Liberty Media”) completed its purchase of a 27% beneficial interest in Charter 
(see Note 17). Upon closing, Charter experienced a second “ownership change” as defined in Section 382 of the Internal Revenue 
Code resulting in a second set of limitations on Charter’s use of its existing federal and state net operating losses, capital losses, 
and tax credit carryforwards. The first ownership change limitations that applied as a result of our emergence from bankruptcy in 
2009 will also continue to apply.  As of December 31, 2013, $2.1 billion of federal tax loss carryforwards are unrestricted and 
available for Charter’s immediate use, while approximately $6.2 billion of federal tax loss carryforwards are still subject to Section 
382 and other restrictions. Pursuant to these restrictions, Charter estimates that approximately $2.0 billion, $2.0 billion and $400 
million in the years 2014 to 2016, respectively, and an additional $226 million annually over each of the next 8 years of federal 
tax loss carryforwards should become unrestricted and available for Charter's use.  Since the limitation amounts accumulate for 
future use to the extent they are not utilized in any given year, Charter believes its loss carryforwards should become fully available 
to offset future taxable income, if any.  Charter’s state loss carryforwards and indirect corporate subsidiaries’ loss carryforwards 
are subject to similar, but varying limitations on their future use.  If the Company was to experience another “ownership change” 
in the future, its ability to use its loss carryforwards could be subject to further limitations.

F- 32

 
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

In determining the Company’s tax provision for financial reporting purposes, the Company establishes a reserve for uncertain tax 
positions unless such positions are determined to be “more likely than not” of being sustained upon examination, based on their 
technical merits. There is considerable judgment involved in determining whether positions taken on the tax return are “more 
likely than not” of being sustained.  A reconciliation of the beginning and ending amount of unrecognized tax benefits included 
in deferred income taxes on the accompanying consolidated balance sheets of the Company is as follows:   

Balance at December 31, 2011
Additions based on tax positions related to prior year
Reductions due to tax positions related to prior year

$

Balance at December 31, 2012
Additions based on tax positions related to prior year
Reductions due to tax positions related to prior year

228
1
(27)

202
—
(202)

Balance at December 31, 2013

$

—

The Company's entire reserve for uncertain tax positions includes tax positions for which the ultimate deductibility is highly 
certain, but for which there is uncertainty about the character of the deductibility.  Included in the balance at  December 31, 2013, 
is $202 million of net reductions related to losses which were offset by gains discussed above.  The change in character of the 
deduction would not impact the annual effective tax rate after consideration of the valuation allowance.  The deductions for the 
uncertain tax positions are included with the loss carryforwards in the deferred tax assets and therefore there is no impact to the 
financial statements.

No tax years for Charter or Charter Holdco, for income tax purposes, are currently under examination by the IRS.  Tax years 
ending 2010 through 2013 remain subject to examination and assessment.  Years prior to 2010 remain open solely for purposes 
of examination of Charter’s loss and credit carryforwards.

17.  Related Party Transactions

The following sets forth certain transactions in which the Company and the directors, executive officers, and affiliates of the 
Company are involved or, in the case of the management arrangements, subsidiaries that are debt issuers that pay certain of their 
parent companies for services.

Charter is a party to management arrangements with Charter Holdco and certain of its subsidiaries.  Under these agreements, 
Charter and Charter Holdco provide management services for the cable systems owned or operated by their subsidiaries.  Costs 
associated with providing these services are charged directly to the Company’s operating subsidiaries and are included within 
operating costs and expenses in the accompanying consolidated statements of operations.  Such costs totaled $305 million, $247 
million, and $249 million for the years ended December 31, 2013, 2012, and 2011, respectively.  All other costs incurred on behalf 
of Charter’s operating subsidiaries are considered a part of the management fee and are recorded as a component of operating 
costs and expenses, in the accompanying consolidated financial statements.  The management fee charged to the Company’s 
operating subsidiaries approximated the expenses incurred by Charter Holdco and Charter on behalf of the Company’s operating 
subsidiaries in 2013, 2012, and 2011.  

Liberty Media

On May 1, 2013, Liberty Media completed its purchase from investment funds managed by, or affiliated with, Apollo Global 
Management,  LLC  ("Apollo"),  Oaktree  Capital  Management,  L.P.  ("Oaktree")  and  Crestview  Partners  ("Crestview")  of 
approximately 26.9 million shares and warrants to purchase approximately 1.1 million shares in Charter for approximately $2.6 
billion (the "Liberty Media Transaction"), which represents an approximate 27% beneficial ownership in Charter and a price per 
share of $95.50.

In connection with the Liberty Media Transaction, Charter entered into a stockholders agreement with Liberty Media that, among 
other things, provided Liberty Media with the right to designate four directors for appointment to Charter's board of directors in 

F- 33

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

connection with the closing. Liberty Media designated John Malone, Chairman of Liberty Media, Gregory Maffei, president and 
chief executive officer of Liberty Media, Balan Nair, executive vice president and chief technology officer of Liberty Global plc, 
and Michael Huseby, chief executive officer of Barnes & Noble, Inc.  Charter’s board of directors appointed these directors effective 
upon the resignations of Stan Parker, Darren Glatt, Bruce Karsh and Edgar Lee in connection with the closing of the Liberty Media 
Transaction on May 1, 2013. Subject to Liberty Media’s continued ownership level in Charter, the stockholders agreement also 
provides that Liberty Media can designate up to four directors as nominees for election to Charter’s board of directors at least 
through Charter’s 2015 annual meeting of stockholders, and that up to one of these individuals may serve on each of the Audit 
Committee, the Nominating and Corporate Governance Committee, and Compensation and Benefits Committee of Charter’s board 
of  directors.    Consistent  with  these  provisions,  the  board  appointed  Dr.  Malone  to  serve  on  the  Nominating  and  Corporate 
Governance Committee, Mr. Maffei to serve on the Finance Committee and the Compensation and Benefits Committee and Mr. 
Huseby to serve on the Audit Committee.

In addition, Liberty Media agreed to not increase its beneficial ownership in Charter above 35% until January 2016, at which point 
such limit increases to 39.99%. Liberty Media is also, subject to certain exceptions, subject to certain customary standstill provisions 
that prohibit Liberty Media from, among other things, engaging in proxy or consent solicitations relating to the election of directors.  
The standstill limitations apply through the 2015 shareholder meeting and continue to apply as long as Liberty Media's designees 
are nominated to the Charter board, unless the agreement is earlier terminated.  Charter approved Liberty Media as an interested 
stockholder under the business combination provisions of the Delaware General Corporation Law.

The Company is aware that Dr. Malone may be deemed to have a 34.5% voting interest in Liberty Interactive Corp. (“Liberty 
Interactive”) and is Chairman of the board of directors, an executive officer position, of Liberty Interactive.  Liberty Interactive 
owns 36.9% of the common stock of HSN, Inc. (“HSN”) and has the right to elect 20% of the board members of HSN.  Liberty 
Interactive wholly owns QVC, Inc (“QVC”).  The Company has programming relationships with HSN and QVC which pre-date 
the Liberty Media Transaction.  For the nine months ended December 31, 2013, the Company received payments in aggregate of 
approximately $10 million from HSN and QVC as part of channel carriage fees and revenue sharing arrangements for home 
shopping sales made to customers in Charter's footprint.  

Dr. Malone also serves on the board of directors of Discovery Communications, Inc., (“Discovery”) and the Company is aware 
that Dr. Malone owns 4.3% in the aggregate of the common stock of Discovery and has a 29.2% voting interest in Discovery for 
the election of directors.  In addition, Dr. Malone owns 9.2% in the aggregate of the common stock of Starz and has 42.8% of the 
voting power.  Mr. Maffei is a non-executive Chairman of the board of Starz.  The Company purchases programming from both 
Discovery and Starz pursuant to agreements entered into prior to the Liberty Media Transaction and Dr. Malone and Mr. Maffei 
joining Charter's board of directors.  Based on publicly available information, the Company does not believe that either Discovery 
or Starz would currently be considered related parties.  The amounts paid in aggregate to Discovery and Starz represent less than 
3% of total operating costs and expenses for the nine months ended December 31, 2013.

Registration Rights Agreement

As part of the emergence from Chapter 11 bankruptcy in 2009, the Company agreed to a Registration Rights Agreement with 
certain holders of the Company's Class A common stock which required the Company to file a shelf-registration statement with 
the SEC to provide for a continuous secondary offering of the stock.  The registration statement became effective in November 
2010.  The Registration Rights Agreement provided that any holder of securities that wished to sell stock under the existing shelf-
registration statement must give the Company five business days notice that such holder wishes to sell and that the Company 
notify the other holders which were party to the Registration Rights Agreement.

In August  2012,  the  Company  and  the  Company's  then  three  largest  holders, Apollo,  Oaktree  and  Crestview  amended  the 
Registration Rights Agreement to provide for sales of shares of the Company's Class A common stock in a block trade through an 
underwriter and the related mechanics for block trades.  Because the amendment involved the Company and affiliates, it was 
deemed a related party transaction.  The amendment was considered and approved by the Audit Committee.  Charter received no 
compensation from entering into the amendment nor from any subsequent sales of shares.

F- 34

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Stock Repurchases

See “Note 9.  Treasury Stock” for the description of Charter’s purchase of shares of its Class A common stock from Franklin 
Advisers, Inc., Oaktree and Apollo.  At the time of the purchase, funds advised by Franklin Advisers, Inc., Oaktree and Apollo 
beneficially each held more than 10% of Charter’s Class A common stock.

18. 

Commitments and Contingencies

Commitments

The following table summarizes the Company’s payment obligations as of December 31, 2013 for its contractual obligations.

Total

2014

2015

2016

2017

2018

Thereafter

Contractual Obligations
Capital and Operating Lease Obligations (1) $
Programming Minimum Commitments (2)
Other (3)

$

$

136
970
562

35
227
535

$

30
236
22

26
239
5

$

22
236
—

$

13
9
—

Total

$ 1,668

$

797

$

288

$

270

$

258

$

22

$

10
23
—

33

(1)  The Company leases certain facilities and equipment under non-cancelable operating leases.  Leases and rental costs charged 
to expense for the years ended December 31, 2013, 2012 and 2011 were $34 million, $28 million, $27 million, respectively.  

(2)  The Company pays programming fees under multi-year contracts ranging from three to ten years, typically based on a flat fee 
per customer, which may be fixed for the term, or may in some cases escalate over the term.  Programming costs included in 
the accompanying statement of operations were $2.1 billion, $2.0 billion and $1.9 billion for the years ended December 31, 
2013, 2012, and 2011 respectively.  Certain of the Company’s programming agreements are based on a flat fee per month or 
have  guaranteed  minimum  payments.    The  table  sets  forth  the  aggregate  guaranteed  minimum  commitments  under  the 
Company’s programming contracts.

(3)  “Other” represents other guaranteed minimum commitments, which consist primarily of commitments to the Company's 

customer premise equipment vendors.

The following items are not included in the contractual obligation table due to various factors discussed below.  However, the 
Company incurs these costs as part of its operations:

•  The Company rents utility poles used in its operations.  Generally, pole rentals are cancelable on short notice, but the 
Company anticipates that such rentals will recur.  Rent expense incurred for pole rental attachments for the years ended 
December 31, 2013, 2012, and 2011 was $49 million, $47 million, and $49 million, respectively.  

•  The Company pays franchise fees under multi-year franchise agreements based on a percentage of revenues generated 
from video service per year.  The Company also pays other franchise related costs, such as public education grants, under 
multi-year  agreements.    Franchise  fees  and  other  franchise-related  costs  included  in  the  accompanying  statement  of 
operations were $190 million, $176 million, and $174 million for the years ended December 31, 2013, 2012, and 2011 
respectively.

•  The Company also has $73 million in letters of credit, primarily to its various worker’s compensation, property and 

casualty, and general liability carriers, as collateral for reimbursement of claims.  

F- 35

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Litigation 

The Montana Department of Revenue ("Montana DOR") generally assesses property taxes on cable companies at 3% and on 
telephone companies at 6%.  Historically, Bresnan's cable and telephone operations have been taxed separately by the Montana 
DOR.  In 2010, the Montana DOR assessed Bresnan as a single telephone business and retroactively assessed it as such for 2007 
through 2009.  Bresnan filed a declaratory judgment action against the Montana DOR in Montana State Court challenging its 
property tax classifications for 2007 through 2010.  Under Montana law, a taxpayer must first pay a current assessment of disputed 
property tax in order to challenge such assessment.  In accordance with that law, Bresnan paid the disputed 2010, 2011 and 2012 
property tax assessments of approximately $5 million, $11 million and $9 million, respectively, under protest.  No payments for 
additional tax for 2007 through 2009, which could be up to approximately $16 million, including interest, were made at that time.  
On September 26, 2011, the Montana State Court granted Bresnan's summary judgment motion seeking to vacate the Montana 
DOR's retroactive tax assessments for the years 2007, 2008 and 2009.  The Montana DOR's assessment for 2010 was the subject 
of a trial, which took place the week of October 24, 2011.  On July 6, 2012, the Montana State Court entered judgment in favor 
of Bresnan, ruling that the Montana's DOR 2010 assessment was invalid and contrary to law, vacating the 2010 assessment, and 
directing that the Montana DOR refund the amounts paid by Bresnan under protest, plus interest and certain costs.  The Montana 
DOR filed a notice of appeal to the Montana Supreme Court on September 20, 2012.  The appeal was fully briefed, and was argued 
to the Montana Supreme Court in September 2013.  On December 2, 2013, the Montana Supreme Court reversed the trial court’s 
decision and remanded the matter to the trial court.  Charter filed a petition for rehearing which was denied on January 7, 2014.  
At this point, there have been no further proceedings before the trial court, although Charter has filed pleadings to renew challenges 
to the Montana DOR’s assessments that had been mooted by the Montana State Court’s prior ruling.  With respect to the Montana 
Supreme Court ruling, Charter’s primary remaining course of action is an appeal to the U.S. Supreme Court.  A decision has not 
been made as to whether this appeal will be pursued.  Pending entry of a final judgment, the Montana DOR continues to hold  
Charter's protest payments aggregating approximately $25 million in escrow and continues to assess the Company as a single 
telephone business.  The Company will make additional protest payments until a final judgment is entered, including payments 
for 2007, 2008 and 2009.  The prior years' assessments are accrued in the Company's financial statements.  

The  Company  is  a  defendant,  co-defendant  or  plaintiff  seeking  declaratory  judgments  in  several  lawsuits  involving  alleged 
infringement of various patents relating to various aspects of its businesses.  Other industry participants are also defendants or 
plaintiffs seeking declaratory judgments in certain of these cases.  In the event that a court ultimately determines that the Company 
infringes on any intellectual property rights, the Company may be subject to substantial damages and/or an injunction that could 
require the Company or its vendors to modify certain products and services the Company offers to its subscribers, as well as 
negotiate royalty or license agreements with respect to the patents at issue.  While the Company believes the lawsuits are without 
merit and intends to defend the actions vigorously, no assurance can be given that any adverse outcome would not be material to 
the Company's consolidated financial condition, results of operations, or liquidity.  The Company cannot predict the outcome of 
any such claims nor can it reasonably estimate a range of possible loss.

The Company is party to lawsuits and claims that arise in the ordinary course of conducting its business, including lawsuits claiming 
violation of wage and hour laws.  The ultimate outcome of these other legal matters pending against the Company cannot be 
predicted, and although such lawsuits and claims are not expected individually to have a material adverse effect on the Company’s 
consolidated financial condition, results of operations or liquidity, such lawsuits could have, in the aggregate, a material adverse 
effect on the Company’s consolidated financial condition, results of operations or liquidity.  Whether or not the Company ultimately 
prevails in any particular lawsuit or claim, litigation can be time consuming and costly and injure the Company's reputation.

Regulation in the Cable Industry 

The  operation  of  a  cable  system  is  extensively  regulated  by  the  Federal  Communications  Commission  (“FCC”),  some  state 
governments and most local governments.  The FCC has the authority to enforce its regulations through the imposition of substantial 
fines, the issuance of cease and desist orders and/or the imposition of other administrative sanctions, such as the revocation of 
FCC licenses needed to operate certain transmission facilities used in connection with cable operations.  The Telecommunications 
Act of 1996 altered the regulatory structure governing the nation’s communications providers.  It removed barriers to competition 
in both the cable television market and the telephone market.  Among other things, it reduced the scope of cable rate regulation 
and encouraged additional competition in the video programming industry by allowing telephone companies to provide video 
programming in their own telephone service areas.  Future legislative and regulatory changes could adversely affect the Company’s 
operations.

F- 36

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

19.  Employee Benefit Plan

The  Company’s  employees  may  participate  in  the  Charter  Communications,  Inc.  401(k)  Plan.    Employees  that  qualify  for 
participation can contribute up to 50% of their salary, on a pre-tax basis, subject to a maximum contribution limit as determined 
by the Internal Revenue Service.  Each payroll period, the Company will contribute to the 401(k) Plan the total amount of the 
salary reduction the employee elects to defer between 1% and 50%.  The Company’s matching contribution is discretionary and 
is  equal  to  50%  of  the  amount  of  the  salary  reduction  the  participant  elects  to  defer  (up  to  6%  of  the  participant’s  eligible 
compensation), excluding any catch-up contributions and is paid by the Company on a per pay period basis.  The Company made 
contributions to the 401(k) plan totaling $16 million, $8 million and $6 million for the years ended December 31, 2013,  2012 and 
2011, respectively.

20.  Recently Issued Accounting Standards

In June 2013, the Financial Accounting Standards Board's Emerging Issues Task Force reached a final consensus on Issue 13-C, 
Presentation of an Unrecognized Tax Benefit when a Net Operating Loss or Tax Credit Carryforward Exists ("Issue 13-C").  Issue 
13-C states that entities should present the unrecognized tax benefit as a reduction of the deferred tax asset for a net operating loss 
or similar tax loss or tax credit carryforward rather than as a liability when the uncertain tax position would reduce the net operating 
loss or other carryforward under the tax law.  Issue 13-C requires prospective application (including accounting for uncertain tax 
positions that exist upon date of adoption) with optional retrospective application and is effective for annual and interim periods 
beginning after December 15, 2013, with early adoption permitted. The Company adopted Issue 13-C in the second quarter of 
2013 and applied it retrospectively.  The adoption of Issue 13-C decreased prepaid expenses and other current assets by $3 million 
and other long-term liabilities by $202 million and increased deferred income taxes by $199 million as of December 31, 2012.

21. 

Unaudited Quarterly Financial Data 

The following table presents quarterly data for the periods presented on the consolidated statement of operations: 

$
$

$

$
$

Revenues
Income from operations

Net income (loss)

Income (loss) per common share:

Basic
Diluted

Weighted average common shares
     outstanding:

Basic
Diluted

Year Ended December 31, 2013

First
 Quarter

Second
Quarter

Third 
Quarter

Fourth
Quarter

1,917
223

$
$

(42) $

$
1,972
236
$
(96) $

$
2,118
220
$
(70) $

(0.42) $
(0.42) $

(0.96) $
(0.96) $

(0.68) $
(0.68)

2,148
246

39

0.38
0.35

100,327,418
100,327,418

100,600,678
100,600,678

102,924,443
102,924,443

103,836,535
111,415,982

F- 37

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Year Ended December 31, 2012

First
 Quarter

Second
Quarter

Third 
Quarter

Fourth
Quarter

1,827
230

$
$

(94) $

$
1,884
$
269
(83) $

$
1,880
$
211
(87) $

1,913
206
(40)

(0.95) $

(0.84) $

(0.87) $

(0.41)

99,432,960

99,496,755

99,694,672

100,003,344

Revenues
Income from operations

Net loss

Loss per common share:
Basic and diluted

$
$

$

$

Weighted average common shares
     outstanding:
Basic and diluted

22.     Consolidating Schedules 

The CCO Holdings notes and the CCO Holdings credit facility are obligations of CCO Holdings.  However, the CCO Holdings notes 
are also jointly, severally, fully and unconditionally guaranteed on an unsecured senior basis by Charter.  

The accompanying condensed consolidating financial information has been prepared and presented pursuant to SEC Regulation S-
X  Rule 3-10,  Financial  Statements  of  Guarantors  and  Affiliates  Whose  Securities  Collateralize  an  Issue  Registered  or  Being 
Registered. This information is not intended to present the financial position, results of operations and cash flows of the individual 
companies or groups of companies in accordance with generally accepted accounting principles.  

Condensed consolidating financial statements as of December 31, 2013 and 2012 and for the years ended December 31, 2013, 2012 
and 2011 follow.

F- 38

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.

Condensed Consolidating Balance Sheet

As of December 31, 2013

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

ASSETS

CURRENT ASSETS:

Cash and cash equivalents

Accounts receivable, net

Receivables from related party

Prepaid expenses and other current assets

Total current assets

INVESTMENT IN CABLE PROPERTIES:

Property, plant and equipment, net

Franchises

Customer relationships, net

Goodwill

Total investment in cable properties, net

CC VIII PREFERRED INTEREST

INVESTMENT IN SUBSIDIARIES

LOANS RECEIVABLE – RELATED PARTY

OTHER NONCURRENT ASSETS

$

— $

4

54

14

72

—

—

—

—

—

—

1,295

—

—

5

4

170

10

189

30

—

—

—

30

392

325

318

160

$

— $

16

$

— $

—

11

—

11

—

—

—

—

—

—

10,592

461

119

226

—

43

285

7,951

6,009

1,389

1,177

16,526

—

—

—

138

—

(235)

—

(235)

—

—

—

—

—

(392)

(12,212)

(779)

—

21

234

—

67

322

7,981

6,009

1,389

1,177

16,556

—

—

—

417

Total assets

$

1,367

$

1,414

$

11,183

$

16,949

$

(13,618) $

17,295

LIABILITIES AND SHAREHOLDERS’/MEMBER’S EQUITY

CURRENT LIABILITIES:

Accounts payable and accrued liabilities

$

Payables to related party

Total current liabilities

LONG-TERM DEBT

LOANS PAYABLE  – RELATED PARTY

DEFERRED INCOME TAXES

OTHER LONG-TERM LIABILITIES

Shareholders’/Member’s equity

Non-controlling interest

Total shareholders’/member’s equity

Total liabilities and shareholders’/

member’s equity

12

—

12

—

—

1,204

—

151

—

151

$

113

$

187

$

1,155

$

— $

1,467

—

113

—

—

—

6

1,295

—

1,295

—

187

10,671

—

—

—

325

—

325

235

1,390

3,510

779

227

59

10,592

392

10,984

(235)

(235)

—

(779)

—

—

(12,212)

(392)

(12,604)

—

1,467

14,181

—

1,431

65

151

—

151

$

1,367

$

1,414

$

11,183

$

16,949

$

(13,618) $

17,295

F- 39

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.

Condensed Consolidating Balance Sheet

As of December 31, 2012

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

ASSETS

CURRENT ASSETS:

Cash and cash equivalents

$

Restricted cash and cash equivalents

Accounts receivable, net

Receivables from related party

Prepaid expenses and other current assets

Total current assets

INVESTMENT IN CABLE PROPERTIES:

Property, plant and equipment, net

Franchises

Customer relationships, net

Goodwill

Total investment in cable properties, net

CC VIII PREFERRED INTEREST

INVESTMENT IN SUBSIDIARIES

LOANS RECEIVABLE – RELATED PARTY

OTHER NONCURRENT ASSETS

1

—

1

59

16

77

—

—

—

—

—

104

1,081

—

—

$

— $

— $

—

3

176

8

187

32

—

—

—

32

242

269

309

163

—

—

11

—

11

—

—

—

—

—

—

9,485

359

118

6

27

230

—

38

301

7,174

5,287

1,424

953

14,838

—

—

—

115

$

— $

—

—

(246)

—

(246)

—

—

—

—

—

(346)

(10,835)

(668)

—

7

27

234

—

62

330

7,206

5,287

1,424

953

14,870

—

—

—

396

Total assets

$

1,262

$

1,202

$

9,973

$

15,254

$

(12,095) $

15,596

LIABILITIES AND SHAREHOLDERS’/MEMBER’S EQUITY

CURRENT LIABILITIES:

Accounts payable and accrued liabilities

$

Payables to related party

Total current liabilities

LONG-TERM DEBT

LOANS PAYABLE  – RELATED PARTY

DEFERRED INCOME TAXES

OTHER LONG-TERM LIABILITIES

Shareholders’/Member’s equity

Non-controlling interest

Total shareholders’/member’s equity

Total liabilities and shareholders’/

member’s equity

12

—

12

—

—

1,101

—

149

—

149

$

121

$

146

$

—

121

—

—

—

—

1,081

—

1,081

—

146

9,558

—

—

—

269

—

269

945

246

1,191

3,250

668

220

94

9,485

346

9,831

$

— $

1,224

(246)

(246)

—

(668)

—

—

(10,835)

(346)

(11,181)

—

1,224

12,808

—

1,321

94

149

—

149

$

1,262

$

1,202

$

9,973

$

15,254

$

(12,095) $

15,596

F- 40

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.

Condensed Consolidating Statement of Operations

For the year ended December 31, 2013

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

REVENUES

$

22

$

188

$

— $

8,155

$

(210) $

8,155

COSTS AND EXPENSES:

Operating costs and expenses (excluding
depreciation and amortization)

Depreciation and amortization

Other operating expenses, net

Income from operations

OTHER INCOME AND (EXPENSES):

Interest expense, net

Loss on extinguishment of debt

Gain on derivative instruments, net

Other expense, net

Equity in income (loss) of subsidiaries

Income (loss) before income taxes

22

—

—

22

—

—

—

—

—

(75)

(75)

(75)

188

—

—

188

—

8

—

—

—

(114)

—

—

—

—

—

(681)

(65)

—

—

632

5,345

1,854

31

(210)

—

—

5,345

1,854

31

7,230

(210)

7,230

925

(173)

(58)

11

(16)

—

—

—

—

—

—

(443)

925

(846)

(123)

11

(16)

—

(106)

(114)

(236)

(443)

(974)

(106)

(114)

689

(443)

(49)

INCOME TAX EXPENSE

(108)

(1)

—

(11)

—

(120)

Consolidated net income (loss)

(183)

(107)

(114)

678

(443)

(169)

Less: Net (income) loss – non-controlling
interest

14

32

—

(46)

—

—

Net income (loss)

$

(169) $

(75) $

(114) $

632

$

(443) $

(169)

F- 41

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.

Condensed Consolidating Statement of Operations

For the year ended December 31, 2012

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

REVENUES

$

24

$

159

$

— $

7,504

$

(183) $

7,504

COSTS AND EXPENSES:

Operating costs and expenses (excluding
depreciation and amortization)

Depreciation and amortization

Other operating expenses, net

Income from operations

OTHER INCOME AND (EXPENSES):

Interest expense, net

Gain (loss) on extinguishment of debt

Other expense, net

Equity in income (loss) of subsidiaries

Income (loss) before income taxes

INCOME TAX EXPENSE

Consolidated net income (loss)

Less: Net (income) loss – non-controlling
interest

24

—

—

24

—

—

—

—

(63)

(63)

(63)

(254)

(317)

13

159

—

—

159

—

(103)

46

—

(35)

(92)

(92)

—

(92)

29

—

—

—

—

—

(541)

—

—

506

(35)

(35)

—

4,860

1,713

15

(183)

—

—

4,860

1,713

15

6,588

(183)

6,588

916

(263)

(101)

(1)

—

—

—

—

—

(408)

916

(907)

(55)

(1)

—

(365)

(408)

(963)

551

(408)

(47)

(3)

—

(257)

(35)

548

(408)

(304)

—

(42)

—

—

Net income (loss)

$

(304) $

(63) $

(35) $

506

$

(408) $

(304)

F- 42

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.

Condensed Consolidating Statement of Operations

For the year ended December 31, 2011

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

REVENUES

$

33

$

124

$

— $

7,204

$

(157) $

7,204

COSTS AND EXPENSES:

Operating costs and expenses (excluding
depreciation and amortization)

Depreciation and amortization

Other operating expenses, net

Income from operations

OTHER INCOME AND (EXPENSES):

Interest expense, net

Loss on extinguishment of debt

Other expense, net

Equity in income (loss) of subsidiaries

Income (loss) before income taxes

33

—

—

33

—

—

—

—

(87)

(87)

(87)

INCOME TAX EXPENSE

(295)

(1)

Consolidated net income (loss)

(382)

(116)

Less: Net (income) loss – non-controlling
interest

13

29

124

—

—

124

—

—

—

—

—

—

(191)

(381)

(6)

—

82

(115)

(115)

—

—

463

82

82

—

82

—

4,564

1,592

7

(157)

—

—

4,564

1,592

7

6,163

(157)

6,163

1,041

(391)

(137)

(5)

—

—

—

—

—

(458)

1,041

(963)

(143)

(5)

—

(533)

(458)

(1,111)

508

(458)

(70)

(3)

—

(299)

505

(458)

(369)

(42)

—

—

Net income (loss)

$

(369) $

(87) $

82

$

463

$

(458) $

(369)

F- 43

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.

Condensed Consolidating Statement of Comprehensive Income (Loss)

For the year ended December 31, 2013

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

Consolidated net income (loss)

Net impact of interest rate derivative
instruments, net of tax

Comprehensive income (loss)

$

$

(183) $

(107) $

(114) $

678

$

(443) $

(169)

—

—

—

34

—

34

(183) $

(107) $

(114) $

712

$

(443) $

(135)

Charter Communications, Inc.

Condensed Consolidating Statement of Comprehensive Income (Loss)

For the year ended December 31, 2012

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

Consolidated net income (loss)

Net impact of interest rate derivative
instruments, net of tax

Comprehensive income (loss)

$

$

(317) $

(92) $

(35) $

548

$

(408) $

(304)

—

—

—

(10)

—

(10)

(317) $

(92) $

(35) $

538

$

(408) $

(314)

Charter Communications, Inc.

Condensed Consolidating Statement of Comprehensive Income (Loss)

For the year ended December 31, 2011

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

Consolidated net income (loss)

Net impact of interest rate derivative
instruments, net of tax

Comprehensive income (loss)

$

$

(382) $

(116) $

82

$

505

$

(458) $

(369)

—

—

—

(8)

—

(8)

(382) $

(116) $

82

$

497

$

(458) $

(377)

F- 44

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.
Condensed Consolidating Statement of Cash Flows
For the year ended December 31, 2013

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

CASH FLOWS FROM OPERATING
ACTIVITIES:

Consolidated net income (loss)

$

(183)

$

(107)

$

(114)

$

678

$

(443)

$

(169)

Adjustments to reconcile net income (loss) to
net cash flows from operating activities:

Depreciation and amortization

Noncash interest expense

Loss on extinguishment of debt

Gain on derivative instruments, net

Deferred income taxes

Equity in (income) losses of subsidiaries

Other, net

Changes in operating assets and liabilities, net
of effects from acquisitions and dispositions:

Accounts receivable

Prepaid expenses and other assets

Accounts payable, accrued liabilities and

other

Receivables from and payables to related

party

Net cash flows from operating activities

CASH FLOWS FROM INVESTING ACTIVITIES:

Purchases of property, plant and equipment

Change in accrued expenses related to capital
expenditures

Purchases of cable systems, net

Contribution to subsidiary

Distributions from subsidiary

Other, net

Net cash flows from investing activities

CASH FLOWS FROM FINANCING ACTIVITIES:

Borrowings of long-term debt

Repayments of long-term debt

Borrowings (payments) loans payable - related
parties

Payment for debt issuance costs

Purchase of treasury stock

Proceeds from exercise of options and warrants

Contributions from parent

Distributions to parent

Other, net

Net cash flows from financing activities

NET INCREASE (DECREASE) IN CASH AND
CASH EQUIVALENTS
CASH AND CASH EQUIVALENTS, beginning of
period

—

—

—

—

105

75

—

(3)

—

—

5

(1)

—

—

—

(89)

—

—

(89)

—

—

—

—

(15)

104

—

—

—

89

(1)

1

—

—

—

—

—

114

—

(1)

1

(3)

(1)

3

—

—

—

—

27

65

—

—

(632)

—

—

—

41

(10)

(623)

—

—

—

(534)

(1,022)

6

1

(527)

—

—

—

—

—

—

534

(5)

—

529

5

—

630

—

(392)

2,000

(955)

(93)

(25)

—

—

89

(1)

—

1,015

—

—

1,854

16

58

(11)

7

—

82

14

(1)

76

6

2,779

(1,825)

76

(676)

—

—

(19)

(2,444)

4,782

(5,565)

93

(25)

—

—

1,022

(630)

(2)

(325)

10

6

—

—

—

—

—

443

—

—

—

—

—

—

—

—

—

1,645

(636)

—

1,009

—

—

—

—

—

—

(1,645)

636

—

(1,009)

—

—

CASH AND CASH EQUIVALENTS, end of period $

— $

5

$

— $

16

$

— $

F- 45

1,854

43

123

(11)

112

—

82

10

—

114

—

2,158

(1,825)

76

(676)

—

—

(18)

(2,443)

6,782

(6,520)

—

(50)

(15)

104

—

—

(2)

299

14

7

21

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.

Condensed Consolidating Statement of Cash Flows

For the year ended December 31, 2012

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

CASH FLOWS FROM OPERATING
ACTIVITIES:

Consolidated net income (loss)

$

(317)

$

(92)

$

(35)

$

548

$

(408)

$

(304)

Adjustments to reconcile net income (loss) to
net cash flows from operating activities:

Depreciation and amortization

Noncash interest expense

(Gain) loss on extinguishment of debt

Deferred income taxes

Equity in (income) losses of subsidiaries

Other, net

Changes in operating assets and liabilities, net
of effects from acquisitions and dispositions:

Accounts receivable

Prepaid expenses and other assets

Accounts payable, accrued liabilities and

other

Receivables from and payables to related

party

Net cash flows from operating activities

CASH FLOWS FROM INVESTING ACTIVITIES:

Purchases of property, plant and equipment

Change in accrued expenses related to capital
expenditures

Sales of cable systems, net

Contribution to subsidiary

Distributions from subsidiary

Other, net

Net cash flows from investing activities

CASH FLOWS FROM FINANCING ACTIVITIES:

Borrowings of long-term debt

Repayments of long-term debt

Borrowings (payments) loans payable - related
parties

Payment for debt issuance costs

Purchase of treasury stock

Proceeds from exercise of options and warrants

Contributions from parent

Distributions to parent

Other, net

Net cash flows from financing activities

NET INCREASE (DECREASE) IN CASH AND
CASH EQUIVALENTS

CASH AND CASH EQUIVALENTS, beginning of
period

—

—

—

252

63

—

(1)

2

—

(1)

(2)

—

—

—

(14)

12

—

(2)

—

—

—

—

(11)

15

—

—

1

5

1

—

—

(23)

(46)

—

35

—

1

8

(87)

(1)

(205)

—

—

—

(71)

1,891

—

1,820

—

(1,621)

—

—

—

—

84

(72)

(6)

(1,615)

—

—

—

18

—

—

(506)

—

—

—

47

(11)

(487)

—

—

—

(2,330)

2,014

—

(316)

2,984

—

(314)

(39)

—

—

1

(1,831)

—

801

(2)

2

1,713

50

101

(2)

—

45

34

(18)

86

13

2,570

(1,745)

13

19

—

—

(24)

(1,737)

2,846

(4,280)

314

(14)

—

—

2,330

(2,014)

(9)

(827)

6

—

—

—

—

—

408

—

—

—

—

—

—

—

—

—

2,415

(3,917)

—

(1,502)

—

—

—

—

—

—

(2,415)

3,917

—

1,502

—

—

CASH AND CASH EQUIVALENTS, end of period $

1

$

— $

— $

6

$

— $

F- 46

1,713

45

55

250

—

45

34

(8)

46

—

1,876

(1,745)

13

19

—

—

(24)

(1,737)

5,830

(5,901)

—

(53)

(11)

15

—

—

(14)

(134)

5

2

7

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2013, 2012 AND 2011
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.

Condensed Consolidating Statement of Cash Flows

For the year ended December 31, 2011

Charter

Intermediate
Holding
Companies

CCO
Holdings

Charter
Operating
and
Subsidiaries

Eliminations

Charter
Consolidated

CASH FLOWS FROM OPERATING
ACTIVITIES:

Consolidated net income (loss)

$

(382)

$

(116)

$

82

$

505

$

(458)

$

(369)

Adjustments to reconcile net income (loss) to
net cash flows from operating activities:

Depreciation and amortization

Noncash interest expense

Loss on extinguishment of debt

Deferred income taxes

Equity in (income) losses of subsidiaries

Other, net

Changes in operating assets and liabilities, net
of effects from acquisitions and dispositions:

Accounts receivable

Prepaid expenses and other assets

Accounts payable, accrued liabilities and

other

Receivables from and payables to related

party

Net cash flows from operating activities

CASH FLOWS FROM INVESTING ACTIVITIES:

Purchases of property, plant and equipment

Change in accrued expenses related to capital
expenditures

Purchases of cable systems, net

Contribution to subsidiary

Distributions from subsidiary

Other, net

Net cash flows from investing activities

CASH FLOWS FROM FINANCING ACTIVITIES:

Borrowings of long-term debt

Repayments of long-term debt

Borrowings (payments) loans payable - related
parties

Payment for debt issuance costs

Purchase of treasury stock

Proceeds from exercise of options and warrants

Contributions from parent

Distributions to parent

Other, net

—

—

—

294

87

—

—

1

1

(1)

—

—

—

—

—

528

—

528

—

—

—

—

(533)

5

—

—

—

Net cash flows from financing activities

(528)

NET INCREASE (DECREASE) IN CASH AND
CASH EQUIVALENTS

CASH AND CASH EQUIVALENTS, beginning of
period

—

—

—

(38)

6

—

(82)

—

(5)

(1)

(16)

—

(252)

—

—

—

—

4,956

—

4,956

—

(332)

—

—

(200)

—

—

(4,173)

(2)

(4,707)

(3)

3

CASH AND CASH EQUIVALENTS, end of period $

— $

— $

F- 47

—

20

—

—

(463)

—

—

—

58

(7)

(310)

—

—

—

(2,837)

650

—

1,592

52

137

(4)

—

33

(19)

1

(6)

8

2,299

(1,311)

57

(88)

—

—

(24)

(2,187)

(1,366)

3,640

—

223

(54)

—

—

—

(1,311)

—

2,498

1

1

2

1,849

(4,740)

(223)

(8)

—

—

2,837

(650)

2

(933)

—

—

—

—

—

—

458

—

—

—

—

—

—

—

—

—

2,837

(6,134)

—

(3,297)

—

—

—

—

—

—

(2,837)

6,134

—

3,297

—

—

1,592

34

143

290

—

33

(24)

1

37

—

1,737

(1,311)

57

(88)

—

—

(24)

(1,366)

5,489

(5,072)

—

(62)

(733)

5

—

—

—

(373)

(2)

4

2

$

— $

— $

(This page intentionally left blank.)

F- 48

Use of Non-GAAP Financial Measures

The Company uses certain measures that are 
not defined by Generally Accepted Accounting 
Principles (“GAAP”) to evaluate various aspects 
of its business. Adjusted EBITDA and free cash 
flow are non-GAAP financial measures and 
should be considered in addition to, not as a 
substitute for, net loss or cash flows from oper-
ating activities reported in accordance with 
GAAP. These terms, as defined by Charter, may 
not be comparable to similarly titled measures 
used by other companies. Adjusted EBITDA is 
reconciled to net loss and free cash flow is rec-
onciled to net cash flows from operating activi-
ties in this annual report.

Adjusted EBITDA is defined as net loss plus net 
interest expense, income tax expense, depre-
ciation and amortization, stock compensation 
expense, loss on extinguishment of debt, gain 
on derivative instruments, net and other operat-
ing expenses, such as special charges and 
(gain) loss on sale or retirement of assets. As 
such, it eliminates the significant non-cash 
depreciation and amortization expense that 
results from the capital-intensive nature of the 
Company’s businesses as well as other non-
cash or special items, and is unaffected by  
the Company’s capital structure or investment 
activities. Adjusted EBITDA is used by manage-
ment and the Company’s Board to evaluate  
the performance of the Company’s business. 
However, this measure is limited in that it does 
not reflect the periodic costs of certain capital-
ized tangible and intangible assets used in gen-
erating revenues and the cash cost of financing. 
Management evaluates these costs through 
other financial measures.

Free cash flow is defined as net cash flows from 
operating activities, less purchases of property, 

plant and equipment and changes in accrued 
expenses related to capital expenditures.

The Company believes that adjusted EBITDA 
and free cash flow provide information useful  
to investors in assessing Charter’s performance 
and its ability to service its debt, fund opera-
tions and make additional investments with 
internally generated funds. In addition, Adjusted 
EBITDA generally correlates to the leverage 
ratio calculation under the Company’s credit 
facilities or outstanding notes to determine 
compliance with the covenants contained in the 
credit facilities and notes (all such documents 
have been previously filed with the United 
States Securities and Exchange Commission). 
For the purpose of calculating compliance with 
leverage covenants, we used Adjusted EBITDA, 
as presented, excluding certain expenses paid 
by our operating subsidiaries to other Charter 
entities. Our debt covenants refer to these 
expenses as management fees which fees were 
in the amount of $201 million, $191 million, and 
$151 million for the years ended December 31, 
2013, 2012, and 2011, respectively.

In addition to the actual results for the twelve 
months ended December 31, 2013, 2012 and 
2011, we have provided pro forma results in this 
annual report for the twelve months ended 
December 31, 2013, 2012 and 2011. We believe 
these pro forma results facilitate meaningful 
analysis of the results of operations. Pro forma 
results in this annual report reflect certain acqui-
sitions of cable systems in 2011 and 2013 as if 
they occurred as of January 1, 2011.

F- 49

Unaudited Reconciliation of Non-GAAP  
Measures to GAAP Measures
(dollars in millions)
Pro Forma Reconciliation of Non-GAAP Measures to GAAP Measures

For the year ended December 31,

Net loss
Plus:
(cid:2)Interest expense, net
(cid:2)Income tax expense
(cid:2)Depreciation and amortization
(cid:2)Stock compensation expense
(cid:2)Loss on extinguishment of debt
(cid:2)Gain on derivative instruments, net
(cid:2)Other, net

Adjusted EBITDA

2013

2012

2011

$  (194)

$  (392)

$  (223)

873
154
1,908
48
123
(11)
47

960
298
1,877
50
55
—
16

963
299
1,598
35
143
—
12

$ 2,948

$ 2,864

$ 2,827

Actual Reconciliation of Non-GAAP Measures to GAAP Measures

For the year ended December 31,

Net loss
Plus:
(cid:2)Interest expense, net
(cid:2)Income tax expense
(cid:2)Depreciation and amortization
(cid:2)Stock compensation expense
(cid:2)Loss on extinguishment of debt
(cid:2)Gain on derivative instruments, net
(cid:2)Other, net

Adjusted EBITDA

Net cash flows from operating activities
Less:
(cid:2)Purchases of property, plant and equipment
(cid:2)Change in accrued expenses related to capital expenditures

Free cash flow

2013

2012

2011

$  (169)

$ (304)

$ (369)

846
120
1,854
48
123
(11)
47

907
257
1,713
50
55
—
16

963
299
1,592
35
143
—
12

$ 2,858

$ 2,694

$ 2,675

$ 2,158

$  1,876

$  1,737

(1,825)
76

(1,745)
13

(1,311)
57

$  409

$ 

144

$  483

F- 50

(This page intentionally left blank.)

Shareholder Information

Common Stock Information
Charter Communications, Inc. Class A 
common stock is traded on the NASDAQ 
Global Select Market under the symbol 
CHTR. Charter has not paid stock or cash 
dividends on any of its common stock.

Market Information

2013

First quarter
Second quarter
Third quarter
Fourth quarter

High

Low

$ 106.29  $  76.19 
$ 128.57  $  99.41
$ 137.29  $ 119.06 
$ 144.02 $ 125.68 

Annual Meeting of Stockholders
May 6, 2014, 8:00 a.m.  
(Mtn. Daylight Time)
The Four Seasons Hotel
1111 14th Street
Denver, CO 80202

Form 10-K
Additional copies of this Form 10-K, 
filed annually with the Securities and 
Exchange Commission (SEC), are avail-
able without charge (without exhibits) 
by accessing our website at Charter.com 
or by contacting Investor Relations.

Headquarters
Charter Communications, Inc.
400 Atlantic Street
Stamford, CT 06901
Charter.com

Investor Relations
Charter’s web site contains an Investor 
& News Center that offers financial 
information, including stock data, press 
releases, access to quarterly conference 
calls and SEC filings. You may request  
a shareholder kit, including the recent 
financial information, through the site. 
You may subscribe to e-mail alerts for 
all press releases and SEC filings through 
the site as well. The site also offers infor-
mation on Charter’s vision, products 
and services, and leadership team.

Shareholder requests may be directed 
to Investor Relations via e-mail at  
investor@chartercom.com.

Transfer Agent and Registrar
Questions related to stock transfers, 
lost certificates or account changes 
should be directed to:
Computershare
P.O. BOX 30170
College Station, TX 77842-3170
866.245.6077  
www.computershare.com/investor

Independent Registered Public 
Accounting Firm
KPMG LLP

Trademarks
Trademark terms that belong to Charter 
and its affiliates are marked by ® or TM  
at their first use in this report. The ® 
symbol indicates that the trademark  
is registered in the U.S. Patent and 
Trademark Office. The TM symbol indi-
cates that the mark is being used as a 
common law trademark, and applica-
tions for registration of common law 
trademarks may have been filed.

Leadership and Board of Directors

Leadership

Board of Directors

Eric L. Zinterhofer 
Chairman of Charter’s Board and 
Founder of Searchlight Capital  
Partners, LLC

Thomas M. Rutledge
President and Chief Executive Officer  
of Charter

W. Lance Conn
Former President of Vulcan Capital

Michael Huseby
Chief Executive Officer of  
Barnes & Noble, Inc.

Craig A. Jacobson
Founding Partner of Hansen, Jacobson, 
Teller, Hoberman, Newman, Warren, 
Richman, Rush and Kaller L.L.P.

Gregory Maffei
President and Chief Executive Officer of 
Liberty Media Corporation

John C. Malone
Chairman of Liberty Media Corporation 
and Liberty Global, Inc.

John D. Markley, Jr.
Managing Director of Bear Creek 
Capital Management

David C. Merritt
President of BC Partners, Inc.

Balan Nair
Executive Vice President and  
Chief Technology Officer of  
Liberty Global, Inc.

Thomas M. Rutledge
President and Chief Executive Officer

John Bickham
Chief Operating Officer

Thomas E. Adams
Executive Vice President,  
Field Operations

James Blackley
Executive Vice President, Engineering 
and Information Technology

Catherine Bohigian
Executive Vice President,  
Government Affairs

Don Detampel
Executive Vice President and President, 
Commercial Services

Richard R. Dykhouse
Executive Vice President, General 
Counsel and Corporate Secretary

Jonathan Hargis
Executive Vice President and  
Chief Marketing Officer

Kathleen Mayo
Executive Vice President,  
Customer Operations

Scott Weber
Executive Vice President,  
Network Operations

Christopher L. Winfrey 
Executive Vice President and  
Chief Financial Officer 

Kevin D. Howard 
Senior Vice President—Finance, 
Controller and Chief Accounting Officer 

James M. Heneghan
President, Charter Media 

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Charter Communications, Inc.

400 Atlantic Street
Stamford, Connecticut 06901

Charter.com