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Clean Harbors

clh · ASX Industrials
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Industry Waste Management
Employees 501-1000
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FY2015 Annual Report · Clean Harbors
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ANNUAL  
REPORT

Contents

CollecCollection House Group
Performance Highlights

2015 Annual Report

 3

Performance Highlights ...............................................................................................................................3

Collection House – Leading the Way ...............................................................................................5

Chairman’s Message ....................................................................................................................................6

Managing Director and Chief Executive Officer’s Report ................................................8

Investing in…

Our Future – Strategy and Innovation ......................................................................................... 12

Technology ................................................................................................................................................ 14

Our People ................................................................................................................................................. 16

Leadership…

Directors ....................................................................................................................................................... 18

Executive Management Team ................................................................................................... 20

Building for the Future – Our Performance ................................................................................ 22 

Corporate Social Responsibility .......................................................................................................... 28 

Corporate Governance .......................................................................................................................... 30

Directors’ Report ........................................................................................................................................... 32

Auditor’s Independence Declaration ........................................................................................... 59

Financial Statements .................................................................................................................................. 60

Shareholder Information ........................................................................................................................127

Corporate Directory .................................................................................................................................129

Increase in
Dividend
Share

14%

(9.1cents)

Dividends per share 
(cents)

Increase in 
Net Profit
After Tax

20%

($22.5 m)

Profit after tax 
($M)

Increase in 
PDL Collections 
& Commission

17%

($176.1m)

Net Debt/
Net Debt + Equity

Average 
Return on 
Equity

13.8%

PDL collections and 
commission ($M)

Return on equity
(%)

39.6%

Increase in 
Shareholder
Equity

9%

($170.7 m)

Increase in
Earnings
Per Share

17%

(17.2 cents)

Earnings per share 
(cents)

Shareholder equity 
($M)

Net Debt/Net debt + equity 
ratio (%)

9.1

8.0

7.2

6.2

6.4

22.5

18.7

15.6

12.7

10.1

176.1

150.8

136.1

126.5

109.9

11

12 13 14 15

Year

17.2

14.7

13.7

12.1

10.4

170.7

156.0

11 12 13 14 15
Year

123.3

109.2

95.9

11 12 13 14 15
Year

44.3 44.5

41.4 38.9 39.6

12.4 13.4 13.4 13.8

10.8

11 12 13 14 15
Year

11 12 13 14 15
Year

11 12 13 14 15
Year

11 12 13 14 15
Year

Front cover: Brisbane Skyring within the historical Gasworks location of Newstead. 

2

2015 Annual Report

 5

Collection House
Leading the Way

Collection House Limited (the Group) is a leading 
Australasian receivables management company, 
providing solutions that span the entire credit  
management lifecycle – from receivables  
outsourcing to debt collection and debt purchase.

Collection House is Australia’s only public listed, 
end-to-end receivables management company with 
offices in Queensland, New South Wales, Victoria, 
South Australia, New Zealand and the Philippines.  
Our ASX code is CLH.

We have been operating for more than 22 years  
and have more than 950 staff including a highly  
experienced Executive Management Team.  
The average tenure of this Team exceeds 10 years. 

Collection House is different from its competitors due 
to its approach to ethical debt recovery and adoption 
of industry leading compliance standards. The Group 
has achieved continued growth without diminishing 
the ethical foundations that underpin the brand and 
what Collection House stands for. 

The Group has a strong culture that is focused on 
creating value for customers and clients alike.  
This is achieved by offering a multi-disciplined  
service that includes: 

•  purchased debt

• 

• 

• 

• 

collection services

receivables management

legal and insolvency services

credit management training

The Group’s engagement with customers is efficient 
and ethical, and is further enhanced by the use of  
industry-leading technologies. These enable 
Collection House to deliver effective and innovative 
solutions to better assist customers and successfully 
manage the debt recovery process. The Group has 
created innovative proprietary software systems that 
drive efficiency and productivity, and deliver improved 
functionality as well as provide significant intellectual 
property to the Group.

Collection House enjoys strong business relationships 
with major Australian and international banks, financial 
institutions, large corporations, public utilities and 
government agencies.

Collection House continues to strive for excellence 
through globally recognised best practice initiatives. 
The Group continues to seek and develop strategies 
that assist in educating the wider community about 
financial hardship. Collection House also remains a 
strong supporter of the National Hardship Register, 
where financial counsellors can apply to register  
eligible consumers so they can obtain relief from 
debt collection activities.

Collection House is driven by an unwavering  
commitment to business conduct that is compliant, 
lawful and respectful. This commitment is 
embedded in our values, our aspirational goals, 
the professionalism and values of our staff and our 
business practices. 

To be proven by our 
clients as the agency of 
choice through our strong 
relationships, superior range 
of products and services, 
and delivery of 
outstanding results.

To be regarded by 
regulators and consumer 
representatives as leading 
the way in ethical 
practice.

To achieve superior 
risk adjusted 
shareholder returns.

To be viewed by our staff 
as a first class working 
environment built on values 
of accountability, 
innovation, respect, 
ethics, professionalism, 
performance and 
teamwork.

110

MANILA

552

BRISBANE

64

NEW ZEALAND

78

ADELAIDE

48

SYDNEY

121

MELBOURNE

54

REGIONAL 
VICTORIA

168

NEWCASTLE

Available Seats by Location

4

Chairman’s
Message
More than just a financial business

Dear fellow Shareholder,

It is with great pleasure I report to you that the 2015 
financial year was the eighth consecutive year of  
earnings growth for the Collection House Group.  
Not only was the Group able to post a new record 
profit of $22.5 million, but the result also marked the 
achievement of average Net Profit After Tax (NPAT) 
growth of 20 percent for the past five years.

For shareholders, this translates to a 14 percent  
increase in dividends per share this financial year,  
and a 17 percent increase in earnings per share. 

By any measure, this is a strong success story.  
It can be attributed to two main factors: firstly,  
sensible stewardship by the Board and the Executive; 
and secondly, prudent past investments that are now 
coming to fruition. The commitment we made over 
the past several years to invest in our people and 
our technology is now delivering sustainable growth 
across all of our business units, and ensuring a  

robust platform for moving forward.

Heading into 2016, we remain steadfastly  
resolute in our aim to deliver continued  

incremental business growth and shareholder 
value. We will do this with a focus on  
improving our balance sheet structure while 
allowing ourselves room for more growth, 
and maintaining appropriate gearing  

levels. 

We will continue to look at  

expansion through new  

products and new segments 
within our core markets.  

The recent establishment  
of the Australian Credit  
Recoveries Trust in  
partnership with Balbec 
Capital LP is one  
important strategy, which 

will enable us to extend 

our Purchased Debt  

Ledgers market share, utilising our deep specialist 
knowledge and expertise. 

6

2015 Annual Report

 7

in our aim to deliver continued incremental business 

“ Heading into 2016, we remain steadfastly resolute 
growth and shareholder value.”

We will continue to use our superior analytic  
capabilities, and embrace new technology to better 
understand and service our customers, as well as 
drive new business opportunities.  
Mobile technologies are driving rapid change in 
many industries, and ours is no exception.  
However, the Collection House Group is in the  
fortunate position of having invested in technology 
year in and year out. We recognised – long before 
the term ‘digital disruption’ became a corporate  
buzzword – that technology is an enabler of 
everything we do. For this reason, the Group has  
no need to play ‘catch up’ with technology. We are 
in a sound position to research, explore and harness 
new technological developments as they apply to 
our business, and there are already a number of 
exciting initiatives underway in this regard.

The Collection House Group has always had a 
strong commitment to business conduct that is  
ethical, lawful and respectful of both its community 
and environment. Again this year, we have released 
our Corporate Social Responsibility (CSR) report, 
which details significant achievements in this area. 
This report is a key milestone in our CSR journey, 
which began in earnest in 2013. 

We also continue to strive to achieve best practice  
in all areas of our operations, as part of our desire  
to ‘lead the way’. This ethos is embedded in our 
Company culture, and is not something that we  
simply pay lip service to. 

Of course, the continued success of the Collection 
House Group is only possible because of the  
talented and dedicated people who work with us. 
To the staff across Australia, New Zealand and in 
the Philippines, to the Executive Management Team 
led by Matthew Thomas (MD and CEO), and to my 
fellow Board members: I extend my heartfelt thanks 
for your important individual contributions.

I’d like to take this opportunity to acknowledge  
Tony Coutts, who retired from the Board at the  
end of June 2015 after 20 years with Collection 
House. For three of those years he was the General  

Manager, and for the remainder he was a member  
of the Board. His knowledge and experience in 
finance, insurance and debt collection was  
invaluable during his tenure, and his guidance and 
loyal association to the Group is greatly appreciated. 
We wish Tony all the best for his retirement. 

Working through the process of gathering data 
for the Annual Report is always an opportunity for 
reflection. Day-to-day, the advances seem minimal, 
but over the course of 12 months they add up to  
significant progress – and this year has been a  
pivotal one in positioning the business for a future 
that’s changing at a faster pace than anything we 
have witnessed before. 

The Collection House Group is well placed for this 
next phase. We are on the precipice of exciting  
times and the move to a new purpose-built  
premises at 100 Skyring in Newstead, Brisbane 
seems to be propitiously timed, as it too signifies  
an important step forward in the journey.

Shareholders can have confidence in the diversity of 
our business model, which although complex, limits 
reliance on the performance of any single product  
or segment of the market – ensuring strategic  
resilience. It also provides the Group with a unique 
perspective of the end-to-end debt collection 
industry. It is this depth and breadth of industry 
knowledge that is our greatest competitive  
advantage, and it is precisely what gives us our  
reputation and credibility as a market leader. 

From this vantage point, the future looks bright.  
I look forward to your ongoing support so we can 
continue to go from strength to strength. 

David Liddy,

Chairman

2015 Annual Report

 9

Managing Director and
Chief Executive Officer’s Report
Our promise to improve growth

The 2014-15 period realised the benefits of the  
’gear change‘ process of FY14, with a 20 percent  
increase in PDL collections, and 17 percent increase 
in consolidated revenue driving the solid overall profit 
growth of 20 percent.

Our promise to deliver consistent earnings growth 
has continued with year-on-year Net Profit After Tax 
(NPAT) growth, which over the past five years  
averages 20 percent and enables us to continue to 
invest in the future. We see this as an imperative  
for continued growth.

The acceleration of change through pervasive  
internet technologies and other scientific advances 
point to a tomorrow very different to today.

We recognise and accept the increasing power of 
the consumer in the new digital economy, and have 
focused on redefining our role in this emerging  
new paradigm. 

Since our overall purpose is to help clients and  
consumers resolve their financial problems, we  
regard digital tools as a platform to improve  
consumer engagement and empower the customer. 

Put simply, we think such technologies make it easier 
to ‘help us to help our customers’ in our daily  
objective of resolving debt challenges.

Through FY15 we have continued to invest in the  
future of our business on a range of levels, and this 
will continue into FY16 and beyond so the Group  
can continue to evolve in a rapidly changing world.

The soundness of our strategy was proven in FY15 
with the strength of results across all of our  
business units.

In the Purchased Debt Ledger (PDL) area,  
collections were up 20 percent being our highest 
ever growth rate, and double that of last year. This is 
despite new FY15 PDL investments ($72 million) being 
12 percent lower than FY14, as was planned and  
outlined in our original market guidance.

The underlying growth factor remains the quality 
of the PDL portfolio, measured by the increasing 
proportion of paying accounts in the overall book, 
and the total cash yield. In FY15, that yield reached 
8.3 percent of the book (PDL collections divided by 
closing total Face Value). During the year, the rate  
of expensing assets (Amortisation rate) averaged  
42 percent over FY15 and has remained in tight range 
of 42-45 percent since FY11. Of all PDL collections in 
FY15, 36 percent were derived from accounts  
purchased three or more years ago, reflecting the 
ongoing consumer-friendly approach to  
accommodating long-term debt resolution.

In Collection Services (third party servicing),  
10 percent revenue growth, along with productivity 
gains, drove the profit growth of 15 percent on the 
prior year, with earnings before interest and tax (EBIT) 
margins in the segment improving from 18.3 percent 
to 19.2 percent. The more robust approach to  
relationship management and business development  
implemented in FY14 has supported these  
achievements, with tangible results such as the  
major renewed contract win with St George/Capital  
Finance announced in February 2015.

Core strengths in compliance, ethics, innovation  
and depth of experience continue to underpin our  
ongoing growth within this business unit, which  
largely comprises of Collection House, MCC Group 
and CLH Lawyers.

While our overall growth is largely organic, we  
continue to invest in the product development of  
new debt solutions for both clients and customers,  
explore new debt purchase markets and models,  
and pursue acquisition or partnership opportunities. 
This sums up our winning strategy to date: future 
focused but balanced with present demands,  
measured yet inspired.

During the year, our entry into providing consumer 
financial services took a meaningful step forward.  
The establishment of a finance brokerage has  

8

assisted our Lion Finance customers with refinancing 
through trusted partners. Both personal loans and 
mortgages were originated by this brokerage and 
we continue to develop the capability and systems 
required to expand our consumer facing business.

Risk Management has been an area of focus with new 
frameworks implemented by a newly appointed Head 
of Risk. An integrated approach to risk identification, 
mitigation and continuous improvement is aligned 
from the Board to operational levels.

Within the risk portfolio, debt funding risk has moved 
from a key focus area to a maintenance state,  
following the significant changes in prior years to 
diversify debt and reduce gearing. While nominal net 
debt increased by $12 million over the year, gearing 
(net debt/net debt plus equity) closed at just under 
the 40 percent target mark. Serviceability improved 
further to 16 times (EBITDA to Interest Expense).

To allow participation in larger once-off PDL  
investment opportunities, with the option of not  
increasing debt on the balance sheet, we helped 
establish the Australian Credit Recoveries  
Trust in partnership with Balbec Capital LP,  
an affiliate of Starwood Global Capital.  
This arrangement means we are prepared  
to leverage the capital Balbec brings  
through our deep PDL market knowledge,  
relationships and servicing capability.

As in prior years, technology investment  
has been strong and will increase further  
in FY16.

The proprietary ‘C5’ core collections  
platform has been enhanced in a  
variety of areas and a number of  
Collection Services’ clients have been  
migrated. Those remaining on the  
legacy platform now account for  
under 10 percent of Group revenue.

“ The soundness of our strategy was proven in FY15 with 
the strength of results across all of our business units.”

2015 Annual Report

 11

In FY16, we will commence significant programs to 
enhance our analytics capability, as well as  
undertake increased research and development 
activity in the digital area, under a newly appointed 
Head of Digital.

Having recently seen the first class new  
headquarters at Skyring Terrace, Newstead in  
operation, I am certain we will see further gains  
in our goals for having a truly engaged and happy 
workforce.

Collection House Limited continues an unwavering 
commitment to conduct itself in a manner that is 
ethical, lawful and respectful of its community and 
environment. Our long-standing goal of ‘leading  
the way’ in ethical practice was advanced with the  
inaugural release of our Corporate Social  
Responsibility Scorecard last year, which has been 
released again for 2015. I am proud of the many 
achievements documented within that report and 
urge the reader to review the document.

Equally, I am pleased that we have made another 
jump in our independent AON Hewitt Staff  
Engagement Survey. We’ve achieved a seven  
percent increase in engagement score with 93  
percent participation. This result took us above  
the national average for the first time and extremely 
close to the ‘Best Employer’ range. 

We were also successful with our diversity  
objectives and made real progress in becoming 
an employer of choice. An example of this was the 
implementation of changes to our core systems 
to provide special assistance to visually impaired 
employees.

I wish to thank the Board, Executive Management 
Team and staff for their unwavering commitment 
and the achievements to date. I look forward to the 
next chapter of our growth journey together.

Matt Thomas,

Managing Director and Chief Executive Officer 

10

To be the ‘household name’ for clients and customers seeking quality debt management solutions.VISIONTo help clients and customers resolve their financial problems.PURPOSETo build our business in a sustainable way to broaden the quality services we deliver to a growing customer base.STRATEGYTo achieve profitability in a socially and environmentally responsible manner. ETHOSTo be the ‘household name’ for clients and customers seeking quality debt management solutions.VISIONTo help clients and customers resolve their financial problems.PURPOSETo build our business in a sustainable way to broaden the quality services we deliver to a growing customer base.STRATEGYTo achieve profitability in a socially and environmentally responsible manner. ETHOS2015 Annual Report

 13

Investing in
Our Future
Strategy and Innovation

Collection House Call Centre Strategy –  
This guides how we will implement a multi-channel  
communications platform to offer our customers  
an integrated and consistent cross-channel  
experience. This will provide our customers  
flexibility in choosing how they engage with us to 
resolve their debt challenges, while generating  
efficiencies and developing a ‘digital-ready’  
workforce. In FY16 we will trial new technologies 
capable of delivering these objectives.

formal strategy management system accompanied 
by centralised project, program and portfolio  
coordination. This allows for informed business 
planning, capital allocations, creation of value- 
adding projects and initiatives, and strategy  
feedback and learning opportunities. In FY16, we 
will further refine our strategy management system 
and improve our project management maturity.

V A T
R

O

IN N

O

C

I O N FRAME
P O R A TE STRATE

W

O

R

K

G

Y

CALL CENTRE
STRATEGY

DIGITAL
STRATEGY

IT
STRATEGY

Collection House Information Technology Strategy 
2015-18 – This details how we will invest in our IT  
infrastructure and related capability over the next 
three years. The strategy will boost productivity,  
protect our systems against digital threats, build  
on the existing advantages offered by our  
proprietary systems, and intensify our use of  
analytics for competitive advantage. In particular,  
in FY16 we will enhance our analytical capability 
through the appointment of an Executive Analyst.

PURPOSE
To help clients 
and customers 
resolve their 
financial problems.

Collection House Digital Strategy – This guides  
how we will implement suitable systems to take swift 
advantage of the emerging opportunities offered by 
the new digital economy. This includes the potential 
to deliberately introduce digital disruption and  
engage in the rapid experimentation and  
development of digital products and services.  
This approach will be prioritised in FY16 with the  
appointment of a Head of Digital.

Collection House Innovation Framework

The deliberate introduction of ‘innovation’ as a  
corporate value in FY15 was accompanied by an  
active culture supportive of experimentation, research 
and development, openness to change, and agility 
in achieving our goals. This philosophy underpins our 
planning frameworks and will continue in FY16.

Combined, these plans capture the sense of energy 
and ambition driving the next phase of our growth. 

ETHOS
To achieve 
profitability in a 
socially and 
environmentally 
responsible 
manner. 

They also ensure we have suitably adapted to the 
realities of the new digital economy and its  
emphasis on innovative products and services.

Applying a disciplined approach to planning 
and achieving our goals

Our strong FY15 performance was underpinned by 
our FY14 investments that were implemented as 
part of the planned ’gear change’ approach across 
the Group. Our ability to prepare and implement this 
change allowed the Group to accrue its benefits 
gained through rolling out the strategy in a disciplined 
and well-planned way. 

During FY15, we continued to methodically refine 
the plans necessary to optimise our performance 
while simultaneously introducing detailed strategies 
to achieve future sustained growth. These strategies 
specifically address how we will engage and  
leverage opportunities within the rapidly changing 
digital economy, and are outlined below. 

VISION
Collection House Corporate Strategy
This is the core strategy that drives all business  
To be the 
activity and coordinates our sub-strategies.  
‘household name’ for 
Importantly, all projects, initiatives and change  
clients and customers 
activity must demonstrably align with one or more  
seeking quality debt 
of the four corporate goals specified in the strategy. 
management 
This allows us to identify key activities and  
solutions.
objectives, and prioritise these accordingly.  
This approach also clearly establishes how we  
seek to satisfy our vision and purpose. We will  
continue to adjust our Corporate Strategy in FY16  
to take advantage of emerging opportunities.

STRATEGY
To build our business 
in a sustainable way 
to broaden the quality 
services we deliver 
to a growing 
customer base.

12

Equally important is the harmonisation and  
execution of these plans. This is achieved through a 

Investing in
Technology
Developing a competitive advantage

2015 Annual Report

 15

Analytics and Business Intelligence

In conjunction with the development of the data 
vault, we will continue to invest in capability and 
resources in the area of data mining and analytics. 
Predictive modelling, for example, provides the kind 
of business intelligence that enables us to make 
confident decisions about how we can work more 
effectively across all areas – from customer contact, 
to being able to apply the right treatments to the 
right debt. It is an area we are seeking to develop 
as we identify wider applications for such models 
across the business as a whole. 

Digital – the future is now

Our Digital Strategy is strongly linked to both data 
management and analytics. We have now  
appointed a Head of Digital and Programming, 
and this role will be responsible for identifying and 
understanding how we can prepare ourselves for 
changes in technology and how it may impact our 
business. Currently, we are researching and  
exploring ways we can continue to build our  
‘trusted online community’ in readiness for more 
digital-based engagement with customers. 

At Collection House, technology is one of our 
key competitive advantages.

The Group maintains an unwavering focus on using 
technology to assist business growth in a number  
of ways: to improve productivity and operational  
efficiencies, to augment customer service and better 
outcomes for clients, and to maintain our position as 
an industry leader. 

We are committed to development, innovation and 
improvement, while still maintaining a sustained 
investment in the maintenance and protection of our 
current IT systems. 

Over the past 12 months, we have continued the 
rollout of our proprietary C5 software, which  
delivers tangible benefits on a number of fronts. 
These include time-saving for staff (particularly in 
the area of training), uncomplicated document  
management, and enhanced client communication 
through an improved secure data exchange  
environment. We have also replaced the core  
payment facilities channel of our legacy C4 system 
and migrated to the C5 equivalent. We continue to 
improve and refine C5 as the need arises; the fact 
that we can do this in-situ is one of the key benefits 
of the C5 system. 

Data Management 

The Group’s move to new premises has allowed 
us to review our data storage arrangements, and 
prepare to migrate all Company data to two new, 
custom-built facilities in the near future.

We are also planning to purpose build our own data 
vault to cope with the increasing data volumes we 
expect in the future. This strategic imperative is a 
medium-to-long-term undertaking for the business. 
Data is an asset and enabler for everything we do 
at Collection House, thus we aim to ensure we can 
continue to harness our data, protect it, and access 
it in a way that is relevant to the needs of the  
business and customers alike. 

14
14

In addition to the Head of Digital and  
Programming position, we have expanded the  
specialist IT team by 30 percent to provide greater  
capability and expertise as we plan for, and begin to 
undertake, the exciting initiatives that are underway. 

At present there is a lot of focus in the marketplace 
about ‘digital disruption’ and the lack of  
preparedness of some businesses and industries 
as the world in general faces a greater reliance on 
technology. The Group has made a strong financial 
commitment to developing overall IT capabilities 
in the next financial year, and will continue to do so. 
This reflects our commitment to future proofing  
our business. 

Along with these new endeavours, we aim for 
optimal results in compliance, and we are currently 
working to align to ISO Standards 27001, 27002 and 
27005. These standards relate to the management 
of risk, IT processes and policies, data encryption 
and the management of information.  
All improvements in line with these guidelines are 
aimed at achieving best practice. 

We are resolute to seeing our current technology 
plans to fruition and, as always, we remain open  
to innovation as it presents itself in the context of  
our overall business strategy. 

ever-changing technology and digital  
driven business environment.

“ Staying agile and adaptable in an  
”

Design and technology seamlessly combine  
to create innovative and convenient work  
spaces while enhancing communication and  
collaboration. In the new premises at Skyring 
Terrace, Newstead, staff can instantly and  
easily access and display content from their 
hand-held devices via wireless network to 
screens scattered around the collective  
spaces or wall-mounted in meeting rooms. 

For example, eight ‘huddle points’ (bench  
seating fitted around TV monitors) will be shared 
by 16 teams. A Senior Manager (or any member 
of staff) will be able to conduct, via the TV 
monitor, a quick meeting, formal training or daily 
briefing session. What’s more, this Manager 
can still conduct the meeting, without actually 
being in the building, allowing the business to 
work collaboratively both locally and nationally. 
When not in use, these monitors can simply 
communicate digital messages such as the 
Collection House Core Values, motivational 
messages, information about strategic initiatives 
or workplace social engagements. Staff may 
use the huddle points in their break times too, 
which will mean that the areas become  
conduits of informal communication as well. 

These spaces are not only functional, they also 
look good and will definitely improve the way 
our people receive important broadcast  
communications while at work.

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Investing in 
Our People
Sustainable growth is achieved through our people

 17

At Collection House, we believe that our people are 
our most valuable resource. We provide a first-class 
working environment and a culture built on  
accountability, respect, performance, ethics,  
professionalism, teamwork and innovation.  
This is integral to our business ethos and is always 
our top priority. 

First-class working environment

We acknowledge that for many of our staff their 
workspace is important to them.

In July 2015, we commenced our staged relocation 
to our new 8,000sqm headquarters to the Gasworks 
precinct in Newstead. This relocation has allowed us 
to focus heavily on future proofing our workspace, 
and additionally takes into account opportunities for 
further expansion.

Collaborative workspaces ensure our Managers 
practice inclusive leadership, and the technology 
driving this is also key in enabling them to invest in 
coaching and developing their teams.

In addition to our Newstead office, we have also 
been able to complete two smaller relocations in  
our regional Victorian offices. These higher quality 
premises have positively impacted our staffs’  
workplace satisfaction.

Ongoing commitment to staff engagement

We value staff feedback and are focused on  
ensuring that Collection House is a great place to 
work. During December we conducted an  
employee engagement survey, again partnering 
with AON Hewitt. A very pleasing 93 percent of staff 
completed the survey and with this level of  
participation we are confident that the engagement 
score is a true reflection of staff perception.

We saw a seven percent uplift year-on-year in  
respect to our overall engagement score, putting  
us four points above the Australian norm.

The largest improvements were seen across the 
areas of performance management, collaboration 
and communication.

16

PERFORMANCE

We embrace a performance based 
culture where results, hard work  
and determination are recognised.

INNOVATION

We empower our people to share 
ideas and think creatively to build a 
culture of improvement, adaptability 
and growth.

ETHICS

We demonstrate integrity by being 
open, honest and fair.

TEAMWORK

We support one another’s efforts,  
ensuring we achieve common  
goals by working together.

RESPECT

We treat staff, customers and clients 
respectfully and recognise the  
importance of diversity.

ACCOUNTABILITY

We expect individuals to own their  
actions and take responsibility for  
their work priorities, outcomes and 
behaviour.

PROFESSIONALISM

We believe in honouring our  
business and personal  
commitments.

Investment in our leadership

We have implemented development programs 
which assist in identifying and developing current 
and future leaders within our business. As part  
of our succession planning, we continually review 
and recommend for promotion, employees who 
show exceptional leadership qualities and strong 
performance. 

We appointed an additional 49 staff to our front line 
management program - Leadership Excellence  
and Development (LEAD), where the successful  
participants will embark on a two year program 
to equip them with the skills to be considered for 
future leadership opportunities.

We have continued to partner with an external 
leadership company, where all Senior Managers 
complete a two day Impact Leadership program. 
This program has helped to define the language 
and leadership methodologies we have adopted 
throughout the organisation. 

During the year, 149 staff obtained a nationally 
recognised qualification, Certificate III in Mercantile 
Agents. This qualification is available to all staff upon 
joining the Company.

Embracing a diverse workforce

The Collection House workforce is made up of many 
individuals with diverse skills, values, backgrounds 
and experiences. We value diversity and recognise 
the organisational strength, deeper problem solving 
ability and opportunity for innovation that it brings. 
We also respect and leverage the unique contribu-
tions of employees with diverse backgrounds, ex-
periences and perspectives, to provide exceptional 
customer service to an equally diverse community.

Driving innovation through our people

With innovation as a core value, we take a broad 
definition of ‘innovation’ and the positive spirit it  
represents. In particular, we see innovation as  
the process of translating an idea into a product,  
process, or service that contributes significant value 
to the Company. This can be a significant improve-

981
staff are currently
employed by
Collection House

16%
of our workforce are bilingual

63%
of our workforce are
represented by women

87%
Full Time staff

8%
Part Time staff

5%
Casual staff

ment to something that already exists, or it can be 
the creation of something new and transformational 
that is not currently in place.

A key driver of innovation is our Collective Minds 
program, which allows staff to proactively put  
forward suggestions. The ideas can relate to any 
part of the business, but essentially are captured 
under the key themes of work environment, work 
culture, business practice, IT systems and staff  
wellbeing.

As a result of the program, we have received a  
total of 314 staff ideas during the FY15 year and  
have been able to progress a significant number  
of these to fruition, which has improved our  
efficiency. Forward thinking is encouraged and  
celebrated at Collection House, which is also  
facilitated via the program. 

We believe that sustainable growth is achieved 
through our people. We will continue to invest in  
our staff and ensure our workforce is highly  
engaged, rewarded for performance and provided 
an environment where learning and development  
opportunities are available to everyone.

The Collection House Group is led by an experienced and professional Board of Directors,  
all of whom bring great breadth and depth of financial and commercial acumen to the business.

Leadership
Directors

David Liddy

Mr Liddy has over 43 years’ banking experience, including appointments in Australia, 
London and Hong Kong. He was appointed as Collection House Limited’s Chair in 
March 2012.

Mr Liddy is also a Non-Executive Director of Steadfast Group Limited, a position he 
has held since 1 January 2013 and Emerchants Limited, a position he held since  
27 April 2012.

Previously, he was MD and CEO of Bank of Queensland Limited from 2001-2011.

Mr Liddy holds an MBA, is a Senior Fellow of the Financial Services Institute of 
Australasia and a Fellow of the Australian Institute of Company Directors.

Dennis Punches

Mr Punches was first appointed to the Collection House Limited Board in July 1998. 
In 2000, he was appointed as Chair of the Board. In 2009 he stepped down as  
Chair to become the Group’s Deputy Chair.

He is presently Co-Chair of International Collectors Group, on the Board of Capio 
Partners, LLC and a Trustee for Wisconsin’s Carroll University.

He is a former Director of Attention LLC Inc, Analysis and Technology Inc, and  
Co-Founder and former Chair of Payco American Corporation. 

Matthew Thomas

Mr Thomas has over 23 years’ experience in the finance and collections industry and 
has been with Collection House Limited for the past 16 years. He was appointed to 
the Board in March 2013. 

Since starting with Collection House as a Customer Service Officer in 1999,  
Mr Thomas has been promoted to various positions, including IT Manager and Chief 
Information Officer. In 2007, Mr Thomas was promoted to Chief Operating Officer.  
In this role, he was responsible for all collection operations as well as Group IT 
strategy and business analysis. Mr Thomas was appointed as the Group’s Chief 
Executive Officer in July 2010.

Mr Thomas is currently Deputy Chair of the Australian Collectors and Debt Buyers 
Association, a member of The CEO Institute and a Graduate Member of the  
Australian Institute of Company Directors.

Tony Coutts (retired 30 June 2015)

Mr Coutts has over 39 years’ experience in the finance, insurance and debt collection 
industry, including 20 years at Collection House Limited. He was Collection House 
Limited’s General Manager from 1995 to 1998. In September 1998, he was appointed 
as an Executive Director of Collection House Limited, responsible for sales. 

From 1 July 2006, he became a Non-Executive Director. 

18

2015 Annual Report

 19

Kerry Daly

Mr Daly has over 31 years’ experience in the financial services sector. Mr Daly was 
elected a Director of Collection House Limited on 30 October 2009.

Mr Daly is currently a Non-Executive Director of Trustees Australia Limited, a position he 
has held since March 2009.

During the period 1987 to December 2000, Mr Daly was MD and CEO of The Rock 
Building Society Limited where he initiated its demutualisation and was responsible 
for its ASX listing. From January 2001-2007, he served as Executive Director of the fixed 
interest brokerage and investment banking business, Grange Securities Limited. 

David Gray

Mr Gray has over 21 years’ experience in senior executive positions with large 
national and international companies. He is currently the Chair of Queensland Cyber 
Infrastructure, a position he has held since March 2008, Chair of Australian Urban 
Infrastructure Network, a position he has held since 2010 and is an adjunct professor  
at QUT. 

Previously, Mr Gray was Deputy Chair of the Civil Aviation Safety Authority (CASA) from 
2009 to 2014, a Director of Brisbane Airport Corporation from 2010 to 2014, Chair of 
Queensland Motorways from 2006 to 2010, Chair of WaterSecure from 2008 to 2011, MD 
of Boeing Australia from 1995 to 2006, MD of GEC Marconi (Australia) from 1990 to 1995, 
and Divisional Chief Executive of GEC (Australia) Heavy Engineering from 1984 to 1990.

Mr Gray was appointed to Collection House Limited’s Board on 28 June 2011 and  
elected a Director on 28 October 2011.

Philip Hennessy

Mr Hennessy was, until February 2013, Queensland Chair of KPMG, Chartered 
Accountants. After 12 years in that role and some 30 years being involved in all aspects 
of corporate insolvency and reconstruction, he retired from KPMG in July 2013.

Mr Hennessy is currently Chair of Redland Investment Corporation Pty Ltd,  
Chair of the Audit and Risk Committee of Metro Mining Limited, Chair of the Mater 
Hospital Foundation, Director of the Starlight Children’s Foundation National Board, 
Member of the University of Queensland Senate, Chair of the University of Queensland 
Finance Committee and Chair of the Audit and Risk Committee of Blue Sky Alternatives 
Access Fund Limited.

Mr Hennessy was appointed to the Board of Collection House Limited on 22 August 2013 
and elected a Director on 25 October 2013.

Julie-Anne Schafer

Ms Schafer is an accomplished Director with experience across a broad range of 
industries. She has worked in a number of Non-Executive Director roles with a focus on 
business outcomes, customers, risk management and governance.

She is currently a Non-Executive Director of Catholic Church Insurance and Aviation 
Australia Pty Ltd. 

Ms Schafer was previously the Chair of RACQ and RACQ Insurance, with former 
directorships including Queensland Rail and was Commissioner of the National Transport 
Commission. She was a Non-Executive Director of the Territory Insurance Office prior 
to its sale. Ms Schafer is a facilitator for the Australian Institute of Company Directors in 
Governance, Strategy and Risk Management. She is also a member of the Australian  
and New Zealand Institute of Insurance and Finance.

Ms Schafer was appointed to the Board of Collection House Limited on 28 January 2014 
and elected as a Director on 31 October 2014.

Executive
Management Team

2015 Annual Report

 21

Our Executive Management Team (EMT) builds value for our shareholders, customers and clients 
through superior leadership skills and a focus on innovation, high quality service delivery and  
long-term sustainable growth of the business. The average tenure of the EMT exceeds 10 years.

2.

1.

5.

6.

4.

3.

1.  Matthew Thomas

Managing Director and CEO

Refer to Leadership Directors on page 18.

2.  Paul Freer

Chief Operating Officer

As Chief Operating Officer, Mr Freer is responsible  
for the business divisions of the Group. Mr Freer has 
been with the organisation for over two years. 

He has over 25 years’ experience across financial  
services incorporating over 13 years in General  
Management leadership positions covering  
receivables management, risk management,  
corporate and retail banking and funds management.

Mr Freer is an Associate of the Chartered Institute 
of Bankers, he holds a Diploma in Marketing and is 
a Graduate of the Australian Institute of Corporate 
Directors.

3.  Adrian Ralston

Chief Financial Officer

Mr Ralston is responsible for the overall financial  
management of the Group. He has been with  
Collection House for over 10 years.

Mr Ralston oversees all aspects of the Group’s  
financial management, including reporting, planning 
and analysis, merger and acquisition activities,  
process management and investor relations.

Mr Ralston has over 20 years of operational and  
financial management in the commercial sector.  
He was formerly General Manager Finance and  
Administration with Hevi Lift, part of the Swire Group 
of companies, and was Chief Financial Officer at  
BDS Group. He holds an MBA from Deakin University,  
a Bachelor of Business (Accounting), Northern  
Territory University and is a Fellow of CPA Australia.

4.  Kylie Lynam

General Manager Human Resources and  
Corporate Services

Mrs Lynam has almost 20 years’ experience in human 
resource management and has been with the Group 
for the past 15 years. During this time she has held  
a number of different roles, including Company  

Secretary in 2006.

Mrs Lynam’s principal role is to drive the Group’s  
human resource management strategy and to  
ensure that all employees have the right skills and 
embrace the Group’s culture to enable strong  
business performance. 

Mrs Lynam leads the strategic projects, corporate 
services and training support areas to achieve key 
corporate objectives. She is also responsible for 
workforce optimisation and continuous improvement 
initiatives. She holds a double degree in Marketing 
and HR from University of Queensland.

5.  Marcus Barron

Chief Information Officer

Mr Barron has been with the Group for more than  
12 years. As Chief Information Officer (CIO),  
Mr Barron is responsible for all of the Group’s  
information technology and data analysis  
requirements. Applying his experience to both the 
operational and technological divisions of the Group, 
Mr Barron’s main responsibility is to deliver  
superior technological systems for internal and  
external stakeholders. In 2013, he joined the EMT  
as Chief Information Officer.

He holds a Bachelor of Information Technology, 
University of Queensland, and is a member of the 
Australian Computer Society.

6.  Julie Tealby

Company Secretary and Chief Risk Officer

Mrs Tealby has been with the Group for more than 
14 years and has held the position of Company 
Secretary since 2013. In addition to being Company 
Secretary, in August 2014, Mrs Tealby was appointed 
as Chief Risk Officer and oversees the Group’s Risk, 
Internal Audit, Compliance, Resolutions and  
Corporate Legal and Governance Departments.

Mrs Tealby holds a Bachelor of Business  
(Accountancy), is a member of CPA Australia and 
is a professional member of the Institute of Internal 
Auditors. Mrs Tealby has completed her Graduate 
Diploma in Corporate Governance through the  
Governance Institute of Australia.

20

Building for the future
Our Performance
A diversified operating model

The scope and range of financial services provided 
by the Collection House Group is primarily what sets 
us apart from our competitors. 

Our core operations are made up of four distinct 
areas:

•  Lion Finance

•  Collection Services

•  CLH Legal

•  Midstate CreditCollect

While each of these businesses form an important 
and integral part of the overall umbrella of the 
Group’s brand, they each focus on a specific niche 
within the financial services market. And they are 
supported primarily by the internal business units.

Central Operations and Collective Learning and  
Development (CLAD), as well as the Group’s  
functional support teams.

1

59

164

357

Collection House  
Core Business Units 
- Number of Staff

215

56

  Lion Finance 

  Midstate CreditCollect

Central Operations 

Collective Services

 CLH Legal 

  Collective Learning  
and Development

2015 Annual Report

 23

It is this integrated, yet diversified operating model, 
which enables the Group’s diversity of clients,  
revenue streams, geographical presence and 
breadth and depth of specific industry expertise.  
This is what gives the Group its core strength and 
growth opportunities.

Operating in this way also limits reliance on the  
performance of any single product or segment of 
the market, which, in turn, ensures strategic  
resilience. It also provides the Group with a unique 
and holistic perspective of the end-to-end debt 
collection industry – providing deep industry insights 
and further enhancing our reputation and credibility 
as a market leader. 

FY15 Report Card 

In terms of an overall report card for FY15, the  
financial results attest to the fact that the business 
units are performing to expectation. On the  
following pages each business unit has provided  
an individual summary outlining key highlights for 
the past financial year, and how these indicators are 
linked to overall strategy and planned growth  

outcomes. In many respects, the past financial year 
has been one of ‘building for the future’. 

While each of the units has a different journey and a 
different story to tell, it is an incontestable fact that 
their successes, large and small, can be credited to 
two key attributes: people and technology. 

In all of the Group’s endeavours, our over-arching 
goal is to conduct business in a highly ethical way, 
and to continually seek business improvements that 
will deliver real benefits to our clients, our staff and 
to our shareholders. 

Lion Finance

Lion Finance is the largest subsidiary of the  
Collection House Group, measured by its  
contribution to profit and its size. It accounts for 
around one-third of the Group’s total staff numbers. 

Lion Finance is responsible for the collection of 
Purchased Debt Ledgers (PDLs). At the end of FY15 
Lion Finance had more than 304,000 active debt 
accounts with a combined face value of $1.5 billion.

Operational Management Team

22

  
  
 
 
Investing in people to position for the future

• 

Reinforcing the Group’s overall focus on ‘building for 
the future’, a strong focus on and an investment in 
people has been a key driver for Lion Finance over 
this past financial year.

The implementation of the Group’s leadership  
training program over the past twelve months has 
helped people at all levels within the business to 
improve ‘soft skills’ such as coaching and mentoring,  
with the aim of becoming better leaders.  
Early feedback has been positive. Customer Service 
Officers (CSOs) say they feel more supported as a 
result of the training, and the most recent AON  
Hewitt Employee Engagement Survey results attest 
to improvements in staff engagement too.  
Inevitably, improving staff engagement will filter 
through into increased productivity and will lower 
staff turnover, which will benefit the business both  
in the short and long-term. 

Also during the year, a significant investment was 
made in recruitment for the purpose of expansion. 
We are pleased to have met this milestone in the 
long-term growth strategy for the business.

Key highlights

• 

• 

 The successful start-up of CashFlow Financial 
Advantage (CFFA). The role of Lion Finance in 
this new advocacy service being offered by the 
Group is primarily to identify customers who 
meet specific criteria, and then connect them 
to other services that will assist them to resolve 
their financial situation. The long-term benefit 
for our customers is that they will be able to 
improve their financial position.

 The enhancement of an online portal offering 
customers another channel for engagement 
and communication. While the telephone has 
been – and continues to be – an important part 
of our customer service contact strategy, we are 
continually investigating and investing in ways to 
harness technology to interact with customers 
as alternatives to ‘over the phone’. This becomes 
increasingly important as the population  
generally becomes more migratory and more 
reliant on digital and mobile technology.

24

 The move to 100 Skyring. Lion Finance  
Brisbane was the first business unit to move to 
its new headquarters at Newstead. These new 
premises will enable Lion Finance to expand its 
existing Brisbane based operational staff  
numbers as and when required.

Setting each of the above ‘building blocks’ in place 
has been an important part of securing the  
foundation for Lion Finance as it seeks further  
opportunities for growth.

Looking ahead into FY16, we will continue to focus 
on staff engagement for the betterment of  
customer service, as we seek to create deeper and 
more genuine relationships with customers.  
We do this to reach ‘resolution at first contact’  
– a better outcome for all parties. While considered 
a delicate balancing act, this supports the Group’s 
ethical values and longer-term financial strategies 
around growing our repayment arrangement  
portfolio with customers to underpin solid revenue 
growth.

In order to support these endeavours with staff and 
customers, we will continue to develop IT systems 
and internal processes. This development is critical 
so that Lion Finance can continue to remain  
competitive and sustainable, as well as able to  
swiftly adapt to any changes in the economic  
environment, while ensuring compliance to the 
highest ethical standards of debt collection and 
legislative requirements. 

Collection Services

The Collection Services division provides account 
receivables management across a broad range of 
industries including finance, banking, insurance,  
utilities, telecommunications, government and  
automotive under the Collection House brand name. 

Creating long-term partnerships

Ensuring client satisfaction and building rewarding 
long-term client partnerships has been a key driver 
for Collection Services this year, as the division  
prepares for the future. 

Over the past financial year, the focus of our team 
has been firmly upon securing long-term business 

 25

opportunities, and in February this year we were  
successful in being awarded by St George, a four 
year contract servicing the secured retail portfolio, 
as well as the secured retail portfolio acquired from 
Capital Finance (Australia) Limited. 

In keeping with this drive to secure long-term  
partnerships, Collection Services has also been 
assessing its client service and satisfaction across 
its entire client base. Our team is working to ensure 
appropriate resourcing for clients, alongside  
implementing changes to ensure productivity and 
efficiency gains that provide better value to clients, 
in terms of increased recoveries and net returns on 
post write-off portfolios. 

Key highlights

• 

• 

 We have also put significant effort into  
coaching and mentoring our own people.  
This has meant developing better support  
structures for some roles, as well as clear paths 
for leadership throughout the entire team.  
These initiatives are designed to create staff 
satisfaction, while facilitating opportunities for 
people to stay with the organisation for longer,  
as well as identifying individual opportunities for  
professional development as staff continue their 
careers with the Group. 

 The successful on-boarding of a major utility 
client onto our C5 proprietary collections and 
CRM platform. We will continue to migrate more 
clients over to this system during the next  
financial year. Migrating more clients to this 
system provides us with access to a greater and 
more diverse set of data. This allows us to better 
analyse the information so we can enhance the 
way we serve our clients and customers. It also 
allows us to better maintain our highly regarded 
competitive standing and marketplace reputation 
for receivables management and collections 
expertise.

• 

 We recruited an experienced Executive to the 
position of New Zealand Country Manager.  
This is a key appointment in our strategic agenda 
and reaffirms our commitment to retain and grow 
our operations in New Zealand.

Central Operations

Central Operations is a shared services division, 
providing support to other businesses within the 
Group. Central Operations also includes Collection 
House International, the operation in Manila. 

Building a strong platform for growth

In keeping with the Group’s overall desire to ensure 
solid foundations for the benefit of future expansion, 
Central Operations has focused heavily on  
streamlining processes over this past financial year. 
This has been done to create a lean, efficient and 
strong platform to support future growth. 

Performance in the Philippines 

Collection House International BPO, Inc. in the  
Philippines, a call and services centre in Manila,  
is reaching the end of the first year of a three-year 
growth plan and has achieved its objectives for  
the 2015 Financial Year. 

Key highlights

• 

• 

 Growth in staff numbers from 78 to 110 seats. 
This has been achieved while increasing produc-
tivity levels, as demonstrated by the increased 
operating revenues generated in Manila this year. 

 Increased operational efficiencies and outputs. 
Chiefly these have been enhanced by improve-
ments made to the staff training model including 
better orientation and support for new recruits, 
therefore enabling staff to develop confidence 
and capability more quickly. At the same time, 
this new model also includes more accurate 
performance measures and better processes 
around performance improvement and  
coaching. Early evidence also suggests that  
the establishment of these new initiatives has  
resulted in higher staff engagement levels. 

This focus on people, coaching and performance 
will continue throughout the next financial year as 
we continue to look for more opportunities to utilise 
our Manila operational capability to benefit Lion 
Finance and Collection Services, and their clients.

2015 Annual Report

 27

intention of steadfastly positioning MCC to grow into 
the future.

As a small boutique firm, MCC is able to offer ‘case 
management’ debt recovery – looking at each single 
debt individually and applying tailored recovery  
strategies as required. 

Key highlights 

• 

• 

• 

 New premises in Bendigo. The opening of a 
brand new facility that has the capacity to house 
30 people. National contracts and new business 
opportunities will be serviced by this team. 

 Significant business wins. This includes a  
contract with a major national utility.

 Supplier of the Year Award. This award, from 
Procurement Australia (a facilitator of tenders  
and contracts for the public sector), underpins 
MCC’s already strong reputation as a preferred 
contractor to the local government sector in 
Victoria. 

These successes have positioned MCC for its next 
phase of growth. MCC will continue to access and 
leverage synergies as part of the Collection House 
Group, such as integrated data and business  
intelligence reporting. It is also an intention to assign 
more resources to business development with the 
aim of securing more work for the MCC team and 
strengthening existing client relationships.

From a capacity perspective, MCC is also steadily 
increasing headcount numbers in line with these 
growth plans.

We are confident that MCC is now in a position to 
reap tangible and financial benefits from the hard 
work that has been done over the past couple of 
years to consolidate the company post-merger.

Collective Learning and  
Development

Collective Learning and Development (CLAD) is the 
Group’s registered training organisation, and is part 
of the National Training Framework, specialising in 
the delivery of financial services courses and credit 
and receivables management. 

CLAD not only provides the Group’s internal training  
requirements, it also provides staff development  
and a wide range of training services to a  
combination of external business and government 
agencies. 

Supporting our people now and in the future 

This past financial year, CLAD achieved record  
numbers of traineeship completion rates for the  
Certificate III in Mercantile Agents. All staff joining  
the Group are given the opportunity to complete  
the nationally recognised qualification.

Looking to FY16

In the next 12 months, CLAD will continue to focus 
on supporting our people by investing in online 
learning channels, enabling greater flexibility in the  
development and delivery of training courses. 

The team will also conduct a review of the external 
marketplace to identify the type of training it can 
deliver to external clients in areas such as financial 
literacy, financial hardship and credit, and  
receivables management. 

Streamlining Australian processes 

Over the course of this financial year, we have 
utilised our shared service concept to streamline 
operational activities, in areas of the business where  
centralisation can provide efficiency and best  
practice advantages. This has been achieved by 
managing Lions’ growing repayment arrangement 
portfolio and the centralisation of a dedicated  
campaign management team, focused on  
performance analytics, workflow management  
and debt treatment paths.

The developments made this year will generate 
efficiencies into next year, and going forward we will 
continue to ‘bed down’ these changes. This remains 
part of our commitment to ensure a solid and stable 
platform from which we can continue to grow. 

CLH Legal Group

CLH Legal Group is a wholly owned subsidiary of 
Collection House Group and an Incorporated Legal 
Practice offering debt recovery and litigation as 
well as insolvency solutions, across a broad range 
of industries. 

Strengthening our market offering

Incremental growth and a change of business name 
have been key themes over the past financial year  
for the CLH Legal Group, as the firm positions itself 
for the future. 

The name change in December 2014, enables CLH 
Legal to better leverage its unique position as the 
legal arm of the Collection House Group, as well as 
leverage the Group’s enduring reputation for ethical 
conduct, strong performance, and client-focused 
services.

CLH Legal continues to enjoy steady growth.  
This can be attributed to the fact that the firm has 
earned a reputation in the marketplace for its deep 
experience, knowledge and capability in a specialist 
field. This with smart technology enables efficiencies 
across our practice management, processes and 
workflows. It can also be attributed to the distinct 
advantage CLH Legal has in being integrated with  
its highly regarded ASX listed parent company.  

MIDSTATE CREDITCOLLECT PTY LTD

This view is shared by our client base and the 
broader market – both regard the backing of the 
Collection House Group as reassuring, and believe 
the new name of CLH Legal Group better reflects 
this relationship. 

Key highlights

• 

• 

 Growth of our external third-party client base. 
This growth has diversified our revenue streams 
and is a crucial part of our strategy.

 Growth in local and state government sectors. 
This has been achieved through the servicing of 
Collection House clients.

Looking ahead, while we will be dedicating time  
and resources to continue to build our external 
third-party client base, our number one priority  
continues to be to improve productivity and  
efficiency so we can better service internal clients – 
maximising their outcomes. 

We are confident with our projections for future 
growth. We are optimistic we can achieve this 
growth by building on two of our core strengths:  
our deep expertise in the specialist areas of  
corporate and personal insolvency, debt  
administration and commercial litigation; and by our 
solid standing as part of the Collection House Group.

Midstate CreditCollect

Midstate CreditCollect (MCC) is a fully owned  
subsidiary of the Collection House Group.  
It is a boutique agency based in regional Victoria 
offering professional credit management, debt 
collection and legal services 

Preparing for a stronger future

The MCC merge occurred in 2013. Post this merge, 
MCC has focused on implementing the right  
structures, as well as centralising administration 
functions to eliminate duplication and create  
synergies and efficiencies across the business as a 
whole. There has been considerable focus on  
creating a unified team culture across the four MCC 
sites in Victoria, and with the wider Collection House 
Group. Each of these imperatives was done with the 

26

Corporate Social
Responsibility
The CSR Outcomes Report is available online

2015 Annual Report
2015 Annual Report

 29

VISION

To be the 

‘household name’ for 

clients and customers 

seeking quality debt 

management 

solutions.

Deepening our legacy of ethical conduct

The Collection House Group has always had a 
strong commitment to business conduct that is  
ethical, lawful and respectful of both its community 
and environment. Since 2013, the Group has had 
a dedicated Corporate Social Responsibility (CSR) 
program that delivers specific initiatives across  
four areas:
PURPOSE
supporting the community
To help clients 
•  protecting the environment
and customers 
resolve their 
financial problems.

•  engaging stakeholders

respecting the law

• 

• 

The program follows the international standard ISO 
26000 Guidance on Social Responsibility.  
This enables CSR activity to be informed by  
internationally recognised best practice.

Over the past 12 months the program has recorded 
significant achievements, which are outlined below.

STRATEGY

To build our business 

in a sustainable way 

to broaden the quality 

services we deliver 

to a growing 

customer base.

ETHOS
To achieve 
profitability in a 
socially and 
environmentally 
responsible 
manner. 

Engaging the Financial Basics Foundation  
– investing in the future

Work with the Financial Basics Foundation over the 
past financial year has centred on expanding our 
partnership to improve staff awareness of, and  
commitment to, supporting the Foundation’s efforts. 

We also progressed plans to develop and  
commence a 2015-16 education program with high 

28

school students. The aim of this is to help young 
people become ‘debt literate’ and develop an  
understanding of debt through topics such as:

• 

• 

• 

 how people can get into debt that they  
cannot later manage

 the consequences of not controlling debt  
or meeting repayment obligations

 developing strategies for reducing the  
likelihood of future debt problems

This is a priority area for the CSR program. There is 
a lack of current and practical classroom resources 
which address ‘over-indebtedness’. We believe that 
by helping young people develop debt literacy they 
will be better equipped to avoid future fiscal  
hardship and financial exclusion. 

Assisting the Clemente Learning Program  
– improving whole-of-life outcomes

During the year we have also partnered with the  
St Vincent de Paul Society, Queensland, to  
participate in the Clemente Learning Program.  
This program helps people re-engage in their  
communities through a free-of-charge university 
program designed to build confidence through  
education. It is modelled on a successful program in 
the USA that has been implemented in Queensland.

Collection House staff began training volunteers  
as learning partners with Clemente students.  
This prepared them to become learning partners  
for the first semester program in the 2015-16  
financial year. Through the program, learning  
partners provide support, encouragement and  
study skills assistance. Collection House also  
contributes to the program costs.

This will continue into next year. By resourcing this 
program, we seek to help socially excluded  
individuals overcome adversity and achieve higher 
education outcomes to improve their life  
opportunities.

Investing in the National Hardship Register –  
protecting the vulnerable

The Group continues to support and advocate for 
the work undertaken by the National Hardship  
Register (NHR). The NHR is a joint initiative between 
the Australian Collectors and Debt Buyers  
Association Limited and the community sector to 
protect individuals experiencing long-term and 
severe financial hardship from unnecessary debt 
collection activity. 

Supporting Conexu – improving community 
outcomes

During the year we provided in-kind project  
management services to the Conexu Foundation 
to assist with the delivery of products and services 
for people who are Deaf, hard of hearing, or speech 
impaired. By working with Conexu to optimise their 
project management processes, we have helped 
them achieve measurable and significant improve-
ments in efficiency, process and output quality. 

By lending our expertise and professional  
knowledge to not-for-profit organisations, we seek 
to help them achieve their community-focused 
goals in an enduring way.

Going into the next financial year, we will continue to 
seek innovative opportunities for the Group to ‘give 
back’ to the community. Further, we will improve 
the way we measure and report our CSR practices 
consistent with ISO 26000. 

The  
2015 Corporate  
Social Responsibility  
Outcomes Report  
is available at
collectionhouse.com.au 
to view.

2015 Annual Report

 31

Corporate
Governance
The Corporate Governance Statement is online

Collection House Limited’s Board (the Board) and 
its Senior Executives are committed to achieving, 
and demonstrating, the highest standard of good 
corporate governance practices. We also foster a 
culture that values ethical behaviour and integrity.

The Board keeps the governance system under  
regular review to ensure it reflects changes in law 
and keeps pace with best practice developments  
in corporate governance.

Board Composition

As at 30 June 2015 the Board comprises of eight 
Directors (including the Chair), seven of whom are 
Non-Executive Directors. During the year, Mr Tony 
Coutts announced his retirement as a Director  
effective from 5.00 pm Tuesday 30 June 2015. 

On and from 1 July 2015 the Board comprises seven 
Directors (including the Chair), six of whom are 
Non-Executive Directors. The Managing Director 
(Matthew Thomas) is an Executive Director.

The Board considers its current members to have an 
appropriate mix of skills, experience and  
independence to enable the Board to discharge its 
responsibilities and deliver the Company’s strategy 
and corporate objectives.

Board Committees

The Board has established two Committees each 
with its own Charter:

•  Audit and Risk Management Committee

•  Remuneration and Nomination Committee

The Board Committees play a crucial part in the 
governance framework.

Communication with Shareholders

Collection House Limited uses a range of methods 
to communicate with shareholders, including  
written and electronic communications.

Shareholders are able to make enquiries with the 
Group at any time through the Investor Enquiries 
page on the Group’s website.

30

Board of
Directors

Managing
Director/ 
CEO

Remuneration 
& Nomination 
Committee

Audit & Risk 
Management 
Committee

Internal 
Audit

Executive 
Management 
Team

The Corporate Governance Statement is online.

The Company’s listing on the Australian Securities 
Exchange (ASX) means it must comply with the 
Corporations Act 2001, the ASX Listing Rules and 
other Australian laws. As part of this compliance, 
Collection House Limited (the Group) is required to 
disclose how it has applied the Recommendations 
contained in the ASX Corporate Governance  
Council’s Principles and Recommendations –  
3rd Edition (the Principles and Recommendations)  
during the financial year ending 30 June 2015  
explaining any departures from them. The Group 
has, unless otherwise stated, followed the Principles 
and Recommendations throughout the year.

More information about Collection House Limited’s 
Board and Management, corporate governance  
policies and procedures, and practices is in the 
Corporate Governance Statement available on the 
website at www.collectionhouse.com.au under the 
heading Investor Centre – Corporate Governance.

Directors’ 
Report

FY2015 highlights 

• 

• 

• 

• 

Net profit after tax for the year was $22.5 million 
(2014: $18.7 million) 

Earnings per share (EPS) were 17.2 cents  
(2014: 14.7 cents)

Shareholder equity was $170.7 million  
(2014: $156 million)

Total dividends for the year of 9.1 cents  
(interim 4.4 cents paid 27 March 2015, final  
4.7 cents to be paid 16 October 2015), fully 
franked (up 13.8 percent from financial year 2014).

Overview of Group operations and 
financial results

The consolidated Net Profit After Tax (NPAT) of $22.5 
million for the year ended 30 June 2015 increased 
20.2 percent from $18.7 million in the previous year. 
Total revenue for the Group was $126.0 million an 
increase of 17.4 percent. Basic earnings per share 
increased 17.1 percent to 17.2 cents per share. 

The Directors present their report on the 
consolidated entity (referred to hereafter as the 
Company or the Group) consisting of Collection 
House Limited and the entities it controlled for the 
financial year ended 30 June 2015.

Directors

The following persons were Directors of the Group 
during the whole of the financial period and up to  
the date of this report, unless stated otherwise:

• 

• 

David Liddy

Dennis Punches

•  Matthew Thomas

• 

• 

• 

• 

• 

Tony Coutts (retired 30 June 2015)

Kerry Daly

David Gray

Philip Hennessy

Julie-Anne Schafer

See pages 36 to 38 for profile information on  
the Directors.

Principal activities

The principal activities of the Group during the 
financial year were the provision of debt collection 
services and receivables management throughout 
Australasia and the purchase of debt by its special 
purpose subsidiary Lion Finance Pty Ltd.  
There were no significant changes in the nature of  
the activities of the Group during the year.

32

2015 Annual Report

         33

Key financial results - by segment - Audited ($’000)

Collection services

Purchased Debt Ledgers 
(PDLs)

Consolidated

30 June 
2015 
$ ‘000

30 June 
2014 
$ ‘000

30 June 
2015 
$ ‘000

30 June 
2014 
$ ‘000

30 June 
2015 
$ ‘000

30 June 
2014 
$ ‘000

Revenue

Sales

Interest income

48,751

44,433

Total segment revenue

48,751

44,433

Intersegment elimination

77,552

77,552

63,118

63,118

48,751

77,552

126,303

(260)

44,433

63,118

107,551

(214)

Consolidated revenue

48,751

44,433

77,552

63,118

126,043

107,337

Results

Segment result

Interest expense and 
borrowing costs

Unallocated revenue less 
unallocated expenses

Profit before tax 

Taxation

NPAT

9,373

8,140

31,898

27,593

41,271

35,733

(5,915)

(5,474)

(3,464)

 31,892

(9,409)

22,483

(3,299)

26,960

(8,255)

18,705

Collection Services business

PDLs business

Consolidated Collection Services (third party servicing) 
revenue increased year-on-year by 9.7 percent. The 
segment result for the year of $9.4 million increased  
15.2 percent from the previous year result of $8.1 million. 
The EBIT margin in the segment improved from 18.3 
percent to 19.2 percent during the financial year.

Key growth was achieved in FY15 across this  
sector through:

• 

• 

• 

Expansion of the St George/Capital Finance 
Contract (announced in late February 2015)

Increased market share in energy and 
telecommunications

New business won in new service areas such  
as back up servicing and insourcing

Total PDL collections increased 19.8 percent to $127.6 
million for the year ended 30 June 2015. The segment 
result for the year was $31.9 million, an increase of  
15.6 percent. PDL acquisitions at cost were $72.3 million 
compared to $82.2 million in 2014. 

The underlying growth factor remains the quality of 
the PDL portfolio due to the increase in proportion of 
repayment arrangements in the overall book and total 
yield, which reached 8.3 percent in FY15.

Total repayment arrangements and litigated accounts 
portfolio increased to $389 million from $353 million in 
the previous year. Total collections in the year from this 
portfolio was 68 percent of total PDLs collections.

Directors’
Report 

(cont’d)

         35

Review of financial position

The Group’s net assets increased 9.4 percent to 
$170.7 million. Total net borrowings increased to  
$111.8 million in 2015, up from $99.4 million in 2014. 

The Group’s net cash flow from operating activities 
was $77.7 million, an increase of 17.7 percent.

Net debt increased by $12.4 million over the year, and 
net debt/net debt plus equity closed at 39.6 percent. 

The Board has confirmed its confidence in the 
Group’s future prospects. The Directors have 
recommended the payment of a final fully franked 
dividend as stated on page 32.

Investment for future performance

The Group embraces innovation as a corporate value 
and ongoing investment in future capability is a core 
element of our strategy. Above all, we recognise our 
people and culture as key drivers for positive and 
sustainable future performance.

We continue to invest in our people through 
engagement surveys and specialised leadership 
training. We embrace the benefits of a diverse 
workforce and increase our staff engagement  
through our commitment to Corporate Social 
Responsibility programs.

In June 2015 we commenced our staged relocation  
to our new 8,000 sqm headquarters in Newstead, 
and the full relocation is expected to be completed 
before September 2016. Our Midstate CreditCollect 
(MCC) brand also expanded and opened a new  
office in Bendigo.

We continue to invest in our capability through the 
continued expansion of the C5 collection platform. 
Our future technology investments include a two year 
analytics platform upgrade to build a substantially 
more powerful ‘data vault’, which will enable faster 
and more sophisticated data modeling and analysis. 
We have also invested in a Head of Digital position 
to ensure the Group is ‘leading the way’ in the new 
digital economy.

The Group continues to invest in business and product 
development. CashFlow Financial Advantage assists 
consumer customers with refinancing through trusted 
partners and has under development, plans for 
additional complementary services for consumers.

The Group continues to show its commitment to 
ethical debt collection practices through its dedicated 
Hardship Assistance team.

PDL investment in FY16 is expected to be 90-110 
percent of FY15 levels with $41 million of PDL 
investment already committed under contract. 

The April 2015 launch of a third party PDL investment 
vehicle, Australian Credit Recoveries Trust, provides 
the Group opportunities to source additional servicing 
income from PDL investments.

Business strategies and prospects 
for future financial years

Enduring strategic themes of innovation, differentiation 
and people-focus will continue to underpin our overall 
growth strategy.

The Group’s short-term strategies include:

• 

• 

• 

• 

Increasing sales through new and existing 
products and clients, with particular focus 
on leveraging core strengths in compliance, 
innovation and depth of experience/data

Expanding collection capacity to increase 
liquidation rates from PDL assets

Continuing expansion into high potential market 
sectors, such as Government

Further expansion and maturity of our Manila 
operations - Collection House International  
(BPO), Inc.

The Group’s longer-term growth will be driven by:

• 

• 

Further organic growth of specialist subsidiaries: 
Midstate CreditCollect and CLH Legal Group

Product development of new debt solutions for 
both clients and customers

34

Ongoing investment in innovation, technology 
and analytics – with quicker realisation of benefits

not been provided for and there are no income  
tax consequences:

• 

• 

• 

Pioneering new debt purchase markets  
and models

Exploring acquisition or partnership opportunities 
in adjacent service areas

Risks

The Group remains committed to managing its risks. 
The most significant risks to the business include the 
ability to service the needs of clients in a manner that 
generate profits for the Group; the ability to accurately 
determine the price which the Group will pay for 
debts, the ability to accurately determine the value 
of the purchased debt portfolio at a point in time; and 
the ability to put debtors onto a payment plan.

Risk mitigation strategies are implemented for all key 
risks and regularly reported on to the Audit and Risk 
Mangement Committee, and the Board.

The Board and Management are resolved to deliver 
consistent earnings growth year-on-year, while 
maintaining gearing levels over time to deliver 
superior risk adjusted returns.

Dividends

Dividends paid or declared by the Company to 
members since the end of the previous financial  
year were:

Declared and  
paid during  
the year 2015

Cents per 
share

Total 
amount 
$’000

Date of 
payment

Final 2014  
ordinary

Interim 2015 
ordinary

4.1

5,318.4

4.4

5,739.5

17 
October 
2014

27  
March 
2015

After the balance date the following dividends  
were proposed by the Directors. The dividends have 

Declared after 
end of year

Cents per 
share

Total 
amount 
$’000

Final 2015 
ordinary

4.7

6,166.4

Date of 
payment

16 
October 
2015

Significant changes in the state  
of affairs

Significant changes in the state of affairs of the Group 
during the financial year were as follows:

(a)  The Group raised capital of $3.0 million from a 

Dividend Reinvestment Plan

(b)  The Group purchased new debt ledger portfolios 

for A$72.3 million

Matters subsequent to the end of 
the financial year

1.  Dividend

The Directors have recommended the payment of a 
final fully franked ordinary dividend of 4.7 cents per 
fully paid share to be paid on 16 October 2015 out of 
retained profits and a positive net asset balance as at 
30 June 2015.

Other than the matters discussed above, no matter or 
circumstance has arisen since 30 June 2015 that has 
significantly affected, or may significantly affect:

(a)  The Group’s operations in future financial years, or 

(b)  The results of those operations in future financial 

years, or

(c)  The Group’s state of affairs in future financial years.

Environmental regulation

The Group’s operations are not regulated by any 
significant environmental regulation under a law of 
the Commonwealth or of a state or territory.

2015 Annual ReportDirectors’
Report 

(cont’d)

Information on Directors as at 30 June 2015

David Liddy 

Independent, Non-Executive Chair. Age 64.

Qualifications 

MBA.

Experience 

 Mr Liddy has over 43 years of banking experience, including appointments 
in Australia, London and Hong Kong. He was appointed as Collection House 
Limited’s Chair in March 2012.
Mr Liddy is also a Non-Executive Director of Steadfast Group Limited, a position 
he has held since 1 January 2013 and Emerchants Limited, a position he has held 
since 27 April 2012.
Previously, he was MD and CEO of Bank of Queensland Limited from 2001-2011.
Mr Liddy holds an MBA, is a Senior Fellow of the Financial Services Institute of 
Australasia and a Fellow of the Australian Institute of Company Directors.

Special responsibilities  

 Chair of the Board.  
Member of the Remuneration and Nomination Committee.

Interest in shares 

150,000 ordinary shares in CLH.

Dennis Punches 

Non-Executive Deputy Chairman. Age 79.

Qualifications 

BS.

Experience 

  Mr Punches was first appointed to the Collection House Limited Board in July 
1998. In 2000 he was appointed as Chair of the Board. In 2009 he stepped  
down as Chair to become the Group’s Deputy Chair.
He is presently Co-Chair of International Collectors Group and a Trustee for 
Wisconsin’s Carroll University.
He is a former Director of Attention LLC Inc, Analysis and Technology Inc, and  
co-founder and former Chair of Payco American Corporation.

Special responsibilities   Deputy Chair of the Board.

Interest in shares 

3,502,535 ordinary shares in CLH.

2015 Annual Report

 37

Tony Coutts 

Experience 

Non-Executive Director. Age 56. (Retired 30 June 2015)

Mr Coutts has over 39 years of experience in the finance, insurance and debt 
collection industry, including 20 years at Collection House Limited. He was 
Collection House Limited’s General Manager from 1995 to 1998. 
In September 1998, he was appointed as an Executive Director of Collection 
House Limited with responsibilities for sales. He became a Non-Executive 
Director from 1 July 2006.

Special responsibilities   Member of the Audit and Risk Management Committee.

Interest in shares  

1,460,207 ordinary shares in CLH.

Kerry Daly 

Independent, Non-Executive Director. Age 57.

Qualifications 

BBus (Acc).

Experience 

  Mr Daly has over 31 years’ experience in the financial services sector. Mr Daly was 
elected a Director of Collection House Limited on 30 October 2009.
Mr Daly is also a Non-Executive Director of Trustees Australia Limited, a position 
he has held since March 2009.
During the period 1987 to December 2000, Mr Daly was MD and CEO of The Rock 
Building Society Limited where he initiated its demutualisation and was responsible 
for its ASX listing. From January 2001, he served as Executive Director of the fixed 
interest brokerage and investment banking business Grange Securities Limited.

Special responsibilities   Chair of the Audit and Risk Management Committee.

Interest in shares  

394,607 ordinary shares in CLH.

David Gray 

Independent, Non-Executive Director. Age 68.

Qualifications  

BSc (UK), Honorary Doctorate.

Matthew Thomas 

Managing Director and Chief Executive Officer. Age 44.

Experience 

Experience 

  Mr Thomas has over 23 years’ experience in the finance and collections industry 
and has been with Collection House Limited for the past 16 years. He was 
appointed to the Board in March 2013. 
Since starting with Collection House as a Customer Service Officer in 1999,  
Mr Thomas has been promoted to various positions, including IT Manager and 
Chief Information Officer. In 2007, Mr Thomas was promoted to Chief Operating 
Officer. In this role he had responsibility for all collection operations as well as 
Group IT strategy and business analysis. Mr Thomas was appointed as the  
Group’s Chief Executive Officer in July 2010.
Mr Thomas is currently Deputy Chair of the Australian Collectors and Debt Buyers 
Association and a Graduate Member of the Australian Institute of Company Directors.

Special responsibilities   Managing Director and Chief Executive Officer.

Interest in shares and 
performance rights 

447,137 ordinary shares in CLH. 1,442,612 performance rights over ordinary shares
in CLH.

36

 Mr Gray has more than 21 years of experience in senior executive positions 
with large national and international companies. He is currently the Chair of 
Queensland Cyber Infrastructure, a position he has held since March 2008,  
Chair of Australian Urban Infrastructure Network, a position he has held since 
2010 and is an adjunct professor at QUT.
Previously, Mr Gray was Deputy Chair of the Civil Aviation Safety Authority (CASA) 
from 2009 to 2014, a Director of Brisbane Airport Corporation from 2010 to 2014, 
Chair of Queensland Motorways from 2006 to 2010, Chair of WaterSecure from 
2008 to 2011, MD of Boeing Australia from 1995 to 2006, MD of GEC Marconi 
(Australia) from 1990 to 1995 and Divisional Chief Executive of GEC (Australia) 
Heavy Engineering from 1984 to 1990.
Mr Gray was appointed to Collection House Limited’s Board on 28 June 2011  
and elected a Director on 28 October 2011.

Special responsibilities 

 Chair of the Remuneration and Nomination Committee.

Interest in shares  

183,098 ordinary shares in CLH.

 
 
 
 
 
 
 
 
 
Directors’
Report 

(cont’d)

         39

Philip Hennessy 

Independent, Non-Executive Director. Age 62.

Experience 

  Mr Hennessy was, until February 2013, Queensland Chair of KPMG, Chartered 
Accountants. After 12 years in that role and some 30 years being involved in all 
aspects of corporate debt insolvency and reconstruction, he retired from  
KPMG in July 2013.
As Queensland Chair of KPMG, he was responsible for the leadership in the 
Queensland market. This role included operational efficiency, strategic direction, 
go to market strategy, engagement of the firm’s people, engagement with its 
clients and its connection to the community.
Mr Hennessy is currently a Chairman of Redland Investment Corporation Pty Ltd, 
Chair of the Audit and Risk Committee of Metro Mining Limited, a position he has 
held since 30 September 2014, Chair of the Mater Hospital Foundation, Director 
of the Starlight Children’s Foundation National Board, Member of the University 
of Queensland Senate, Chair of the University of Queensland Finance Committee 
and Chair of the Audit and Risk Committee of Blue Sky Alternatives Access Fund 
Limited, a position he has held since 15 April 2014.
Mr Hennessy was appointed to the Board of Collection House Limited on  
22 August 2013 and elected a Director on 25 October 2013.

Special responsibilities   Member of the Audit and Risk Management Committee. 

Member of the Remuneration and Nomination Committee.

Interest in shares 

50,000 ordinary shares in CLH.

Julie-Anne Schafer 

Independent, Non-Executive Director. Age 61.

Qualifications 

LLB (Hons), FAICD

Experience 

  Ms Schafer is an accomplished Director with experience across a broad range  
of industries. She has worked in a number of Non-Executive Director roles with  
a focus on business outcomes, customers, risk management and governance.
She is currently a Non-Executive Director of Catholic Church Insurance and 
Aviation Australia Pty Ltd. 
Ms Schafer was previously the Chair of RACQ and RACQ Insurance, also had 
former directorships including Queensland Rail and was a Commissioner of the 
National Transport Commission. She was a Non-Executive Director of the  
Territory Insurance Office prior to its sale.
Ms Schafer is a facilitator for the Australian Institute of Company Directors in 
Governance, Strategy and Risk Management. She is also a member of the 
Australian and New Zealand Institute of Insurance and Finance.
Ms Schafer was appointed to the Board of Collection House Limited on  
28 January 2014 and elected as a Director on 31 October 2014.

Special responsibilities   Member of the Remuneration and Nomination Committee.

Interest in shares 

62,500 ordinary shares in CLH.

38

Company Secretary

The Company Secretary to 30 June 2015 was Julie Tealby. 

Mrs Tealby holds a Bachelor of Business (Accountancy), has been  
a member of CPA Australia for 16 years and is a professional member of the Institute of Internal Auditors.  
In June 2015, Mrs Tealby completed her Graduate Diploma in Corporate Governance through the Governance 
Institute of Australia. Previously Mrs Tealby held Board and Company Secretary positions with the Financial Basics 
Foundation and the Financial Basics Community Foundation. Prior to 2001, Mrs Tealby held the position of 
Financial Controller and Company Secretary with Collection House Limited. From 2005-2014, Mrs Tealby had  
also been the Company’s Internal Auditor. Since August 2014, Mrs Tealby has been the Group’s Chief Risk Officer.

Meetings of Directors

The number of meetings of the Group’s Board of Directors and of each board committee held during the year 
ended 30 June 2015, and the number of meetings attended by each Director were:

Meetings of committees

2015

Directors

Audit and Risk Management

Remuneration and 
Nomination*

David Liddy

Dennis Punches

Matthew Thomas

Tony Coutts

Kerry Daly

David Gray

Philip Hennessy

Julie-Anne Schafer

A

7

7

7

6

7

7

7

7

B

7

7

7

7

7

7

7

7

A

**

**

**

6

7

**

7

**

B

**

**

**

7

7

**

7

**

A

4

**

**

**

**

5

    3***

5

B

5

**

**

**

**

5

4

5

A Number of meetings attended.

B Number of meetings held during the time the Director held office or was a member of the committee during the year.

* The Remuneration and Nomination Committee was re-established on 10 July 2014.

** Not a member of the relevant Board Committee.

*** Philip Hennessy appointed to Remuneration and Nomination Committee on 1 August 2014.

2015 Annual Report 
 
 
 
 
 
 
 
Directors’
Report 

(cont’d)

Remuneration Report

Dear Shareholders,

I am pleased to present to you Collection House 
Limited’s (the Group’s) Remuneration Report for the 
financial year ended 30 June 2015.

The objective of the Group’s executive remuneration 
framework is to motivate their individual and team 
performance to achieve outcomes expected from  
our shareholders, customers and the communities 
we operate in.

It is also an important tool in attracting and retaining 
critical staff.

The Board seeks to ensure that the remuneration 
levels and practices are in line with our industry 
and align with shareholder expectations. To this 
end, we have continued our engagement with 
outside advisers, Mercer Consulting (Australia) Pty 
Ltd (Mercer), who report directly to the Chair of the 
Remuneration and Nomination Committee.

We have also continued the practice of engaging 
directly with key shareholders and proxy advisers to 
solicit their opinions. 

Our guidance for industry trends is based on a ‘peer 
group’ of companies within the financial services industry 
and of comparable financial dimensions to Collection 
House, that have been developed with Mercer. 

Our executive ‘packages’ have three elements; total 
fixed remuneration, short-term incentive (STI) and 
long-term incentive (LTI).

The FY15 guidance remuneration mix for our MD and 
CEO is 33.33 percent fixed and 66.66 percent at risk, 
while the FY15 remuneration guidance mix for all other 
Executives is 60 percent fixed and 40 percent at risk.

Goals for the STI are established with each Executive 
Management Team (EMT) member and reflect both their 
own individual responsibilities and those of the team. 
They are challenging, but achievable. Both lag (typically 
financial) and lead (enabling) indicators are used.

Lead indicators, which align with the Group’s strategic 
framework, include but are not limited to: employee 
engagement, ethical and compliant collection 
practices, client relationships and industry recognition.

LTI targets are heavily weighted towards Earnings Per 
Share (EPS), with 30 percent of the award granted if 
the target is achieved and up to a further 50 percent 
awarded if the target is exceeded by a pre-agreed 
stretch amount. Awards of 10 percent each are 
provided for achieving average ROE and net debt/net 
debt plus equity targets.

Following external consultation the Board has 
determined that from FY16, the allocation of LTI to 
EMT will be determined on a face value basis.

The Board is confident it has the right approach to 
remuneration that supports the business strategy of 
the Group and is appropriately responsive to various 
stakeholders’ expectations.

Notwithstanding, the Board will continue to monitor 
its effectiveness and adjust if necessary. Thank you 
for your continuing support and for taking the time to 
read this report. 

David Gray

Chair, Remuneration and Nomination Committee

40

         41

Remuneration Report – AUDITED

This Remuneration Report outlines the overall 
remuneration strategy, framework and practices 
adopted by the Group for FY15 for Non-Executive 
Directors (NEDs), the Executive Director and other 
key management personnel. It has been prepared 
in accordance with the requirements of the 
Corporations Act 2001 (Cth), as amended (the Act) 
and its regulations. The information provided in this 
Remuneration Report has been audited as required 
by Section 308(3C) of the Act. The Remuneration 
Report contains the following sections:

A  Directors and other key management personnel 

disclosed in this report

B  Remuneration governance

C 

Executive remuneration policy and framework

D  Relationship between remuneration and the 

Group’s performance

E  Non-Executive Director remuneration policy

F  Details of remuneration of Directors and key 

management personnel

G 

Service agreements

H  Share-based compensation

I 

Equity instruments held by key management 
personnel

J 

Additional information

A  Directors and other key management  
personnel disclosed in this report

The key management personnel include those 
who have the authority and responsibility, directly 
or indirectly, to plan, direct and control the major 
activities of the Group. 

The Group’s Directors and key management 
personnel for FY15

Board of Directors 

David Liddy

Chair (Non-Executive)

Dennis Punches

Deputy Chair (Non-Executive)

Matthew Thomas

Tony Coutts

Kerry Daly

David Gray

Managing Director (MD)  
and Chief Executive Officer 
(CEO) (Executive)

Director (Non-Executive) 
(retired 30 June 2015)

Director (Non-Executive)

Director (Non-Executive)

Philip Hennessy

Director (Non-Executive) 

Julie-Anne Schafer

Director (Non-Executive) 

Executive Management Team (EMT) 

Matthew Thomas

MD and CEO

Adrian Ralston

Chief Financial Officer (CFO)

Paul Freer

Chief Operating Officer (COO)

Kylie Lynam

General Manager –  
Human Resources and 
Corporate Services

Marcus Barron

Chief Information Officer (CIO)

Julie Tealby

Company Secretary and Chief 
Risk Officer (appointed 11 
August 2014)

There were no changes to the Directors or EMT after 
the reporting date and before the date the financial 
report was authorised for issue.

2015 Annual Report 
Directors’
Report 

(cont’d)

In determining the remuneration of all key 
management personnel, the Board aims to ensure 
that the remuneration policies and framework:

• 

• 

• 

• 

• 

Are fair and competitive and align with the long-
term interests of the Group

Incentivise all key management personnel to 
pursue the short and long-term growth and 
success of the Group within an appropriate risk 
control framework

Are competitive and reasonable, enabling the 
Group to attract and retain key talent, knowledge 
and experience

Are aligned to the Group’s strategic and business 
objectives and the creation of shareholder value

Has a transparent reward structure with a risk 
proposition that is linked to the achievement of 
pre-determined performance targets

Use of external consultants

In performing its role, the Committee may directly 
commission and receive information, advice and 
recommendations from independent, external 
advisers. This is done to ensure the Group’s 
remuneration packages are appropriate, reflect 
industry standards and will help achieve the 
objectives of the Group’s remuneration strategy.

During FY15 the Committee engaged the services of 
Mercer Consulting (Australia) Pty Ltd (Mercer) to:

• 

• 

Conduct a review of fees paid to its Board 
Chairman and NEDs relative to a comparator 
group of Australian listed companies (comparator 
group) and propose recommendations on future 
Board fee structure

Conduct a review of remuneration paid 
to the members of the EMT relative to a 
comparator group of companies and propose 
recommendations on the EMT members 
remuneration levels and structure

B  Remuneration governance

The Remuneration and Nomination Committee (the 
Committee) comprises four independent NEDs.

The Committee primarily considers and makes 
recommendations to the Board regarding:

• 

• 

• 

How the remuneration policies are applied to 
members of the EMT

The basis of short and long-term performance-
based incentive payments for members of the EMT

The appropriate fees for NEDs

The MD and CEO attends certain Committee 
meetings by invitation, where management input 
is required. The MD and CEO is not present during 
any discussions related to his own remuneration 
arrangements.

Fundamental to all arrangements is that all key 
management personnel must contribute to the 
achievement of short and long-term objectives, 
enhance shareholder value, avoid unnecessary or 
excessive risk taking and discourage behaviour that is 
contrary to the Group’s values.

Details of the short and long-term incentive schemes 
are set out below in the ‘Executive Remuneration Policy 
and Framework’ section of the Remuneration Report.

The objectives of the Group’s remuneration 
policies are to ensure remuneration packages for 
key management personnel reflect their duties, 
responsibilities and level of performance – as well 
as to ensure all key management personnel are 
motivated to pursue the long-term growth and 
success of the Group.

42

         43

Both Mercer and the Committee are satisfied the 
advice received from Mercer is free from undue 
influence from the KMP to whom the 
recommendations apply. The fees paid to Mercer  
for remuneration recommendations were $40,000 
(ex GST). Other services provided by Mercer included 
advisory services totalling $16,000 (ex GST).

To ensure that the remuneration recommendations 
were free from undue influence the Committee 
ensured the following arrangements were followed:

•  Mercer was engaged by, and reported directly 

to, the Chair of the Committee. Any agreements 
for the provision of remuneration consulting 
services were executed by the Chair of the 
Committee under delegated authority on behalf 
of the Board

• 

The report containing the remuneration 
recommendations was provided by Mercer 
directly to the Chair of the Committee

•  Mercer was permitted to speak to Management 
throughout the engagement to understand 
company processes, practices and other 
business issues and obtain Management 
perspectives. However, Mercer was not 
permitted to provide any member of 
Management with a copy of their draft or 
final report that contained the remuneration 
recommendations

Securities Trading Policy

The trading of shares issued to eligible employees 
under any of the Group’s employee equity plans was 
subject to, and conditional upon, compliance with 
the Group’s Securities Trading Policy. Members of the 
EMT are prohibited from entering into any hedging 
arrangements over unvested performance rights 
under the Group’s Performance Rights Plan (PRP). 
The Group would consider a breach of this policy as 
misconduct, which may lead to disciplinary action 
and potentially dismissal.

C  Executive remuneration policy  

and framework

The Group’s executive remuneration strategy 
is designed to attract, motivate and retain high 
performing individuals and align the interests of 
Executives with shareholders.

The Board reviews the remuneration packages for 
members of the EMT annually by reference to 
individual  performance against key individual 
objectives, the Group’s consolidated results and market 
data. The performance review of the MD and CEO is 
undertaken by the Chair of the Board who then makes 
a recommendation to the Board via the Remuneration 
and Nomination Committee. The performance review 
of the other members of the EMT is undertaken by 
the MD and CEO and approved by the Board via the 
Remuneration and Nomination Committee.

The Group aims to reward members of the EMT with 
a level of remuneration commensurate with their 
responsibilities and position within the Group, and 
their ability to influence shareholder value creation. 
The remuneration framework links rewards with the 
strategic objectives and performance of the Group.

The EMT pay and reward framework has  
three components:

• 

• 

• 

Total fixed remuneration (TFR) including 
superannuation and benefits

Short-term incentives (STIs), paid in cash

Long-term incentives (LTIs) through participation 
in the Performance Rights Plan (PRP), which has 
been approved by the Board

The combination of these components amount to the 
total remuneration package or total employment cost 
for members of the EMT.

2015 Annual ReportDirectors’
Report 

(cont’d)

Total fixed remuneration

Structured as a total employment cost package, the 
total fixed remuneration (TFR) may be delivered as 
a combination of cash and prescribed non-financial 
benefits at the discretion of the EMT member. 
Members of the EMT are offered a competitive TFR 
that comprises the cash salary and superannuation 
and non-monetary benefits. TFR for EMT members 
is reviewed annually to ensure the pay is in line with 
the role, experience and performance and remains 
competitive with the market. Group and individual 
performance are considered during the annual 
remuneration review. TFR is usually fixed for a 12-month 
period with any changes effective from 1 September 
each financial year. An EMT member’s remuneration is 
also reviewed upon any change of duties.

The Board approved an overall TFR increase of three 
percent for the majority of the EMT in FY15. The 
GMHR and Corporate Services TFR increased by 
11 percent and CIO TFR increased by 20 percent in 
line with Mercer’s recommendations based on the 
Comparative Group.

Retirement benefits for EMT

There are no additional retirement benefits made 
available to members of the EMT, other than those 
required by statute or by law.

Short-term incentives (STIs)

To ensure that remuneration for members of the EMT 
are aligned to the Group’s performance, a portion of 
their remuneration, in line with their ability to influence 
results, is performance based and, therefore, ‘at risk’.

EMT members have the opportunity to earn an annual 
cash-based STI if pre-defined targets are achieved. 
The MD and CEO has a target STI opportunity of 
100 percent of TFR. Other EMT personnel have a STI 
opportunity of 30 percent of TFR. 

The following summarises the target remuneration 
mix of the EMT:

33.3%

33.3%

MD and CEO
Remuneration Mix

33.3%

Fixed Remuneration

STI

LTI

Remuneration Mix

Fixed Remuneration

44

         45

STIs for the EMT in FY15 were based on scorecard 
measures and weightings. The MD and CEO key 
performance objective targets were set by the Board 
at the beginning of the financial year and aligned 
to the Group’s strategic and business objectives, as 
outlined below. 

The non-financial KPIs have a high degree of 
variability between projects, people, and processes 
that reflect the individual roles, and include measures 
such as achieving strategic outcomes, developing 
people, growth, differentiation, innovation and other 
key initiatives during the financial year. 

The STIs for other members of the EMT are 
recommended by the MD and CEO to the Board 
based on the MD and CEO’s financial and non-
financial target performance objectives.

There is a high degree of alignment between the 
Company strategy and the EMT’s STI performance 
objective targets. The relative weights of financial 
versus non-financial performance targets for each 
Executive are detailed below and are based on their 
position and influence on the financial results. The 
weightings strive to provide a balance between the 
Company’s overall financial goals and the ability of 
the individual Executives to influence these and other 
strategic outcomes.

Each Executive has a high degree of clarity on their 
individual performance objectives and priorities, as 
established by their scorecard. They also have an 
understanding of the inter-relationship of their 
individual performance objectives to the objectives  
of the other members of the EMT.

Objectives, once agreed, are identified as strategic 
projects or initiatives. These are tracked via the 
Strategic Project Team, who provide updates on a 
monthly basis. The process provides oversight for the 
Board on the progress of all agreed objectives.

This structure ensures that STIs are only paid when an 
individual member of the EMT delivers against their 
performance objectives and the Group’s strategic goals.

Financial 
Performance 
Objectives

Non-
Financial 
Performance 
Objectives

MD and CEO STI targets for FY15 

Performance 
category

Metrics

Weighting 
(%)

Position

Managing Director  
and CEO

Chief Financial Officer

Chief Operating Officer

GM HR and  
Corporate Services

Chief Information Officer

Company Secretary  
& Chief Risk Officer

60%

60%

60%

20%

20%

20%

40%

40%

40%

80%

80%

80%

Net profit after tax, return 
on earnings, debt and 
debt plus equity, earnings 
before interest and taxes 
(EBIT) margin, and earnings 
per share (EPS)

Key strategic initiatives 
annually agreed by the 
Board

Employee engagement 
and other strategic HR 
initiatives

Financial

Strategic

People

The financial performance objectives are the same for 
all Senior Executives, providing a common objective 
for the EMT.

Technological

Various strategic IT initiatives 
including Controller Five 
deployment

60

30

5

5

A summary of the actual STI Financial outcomes 
achieved is included in Section D Group performance 
and its link to STI.

2015 Annual ReportCessation of employment 

For resignation or termination for cause, any STI is 
forfeited, unless otherwise determined by the Board.

For any other reason, the Board may award STI on a 
pro-rata basis taking into account time and the current 
level of performance against performance hurdles.

Long-term incentives (LTIs)

LTIs are awarded to the Group’s EMT by way of 
performance rights via the Performance Rights Plan 
(PRP). The LTI program has the objective of delivering 
long-term shareholder value by incentivising 
members of the EMT to achieve sustained financial 
performance over a three-year period (with no 
opportunity to retest).

Annual grants of performance rights are proposed 
to be made to the Group’s EMT under the PRP. The 
MD and CEO was granted performance rights in 
FY15 representing 100 percent of TFR. Other EMT 
personnel were granted performance rights in FY15 
representing 30 percent of TFR. The number of 
performance rights granted is calculated based on 
weighted average share price over the five trading 
days before the grant date. Sections H and I provide 
details of performance rights granted, vested, 
exercised and lapsed during the year.

Directors’
Report 

(cont’d)

The performance rights will not vest unless the 
Group’s financial performance meet these hurdles 
as at 30 June 2017. The Board set these challenging 
hurdles to ensure that the EMT were focused on 
the delivery of increased shareholder value through 
the achievement of the short and long-term goals 
of the Group. Participants in the PRP do not receive 
distributions or dividends on unvested LTI grants. The 
table below outlines each hurdle, the proportion of 
performance rights that will vest, as a percentage, 
if the target is achieved and the reason the Board 
established the hurdle.

Financial 
measurements

Board’s reasoning for targets

Earnings Per 
Share (EPS)

EPS growth has been chosen to 
ensure long-term shareholder value 
is achieved. 
The FY15 LTI has been heavily 
weighted towards EPS growth with 
30 percent of performance rights 
awarded if a base EPS is achieved 
in FY17. Up to a further 50 percent is 
awarded, with a straight line vesting 
between target and stretch, if an 
agreed stretch EPS is achieved in FY17. 

ROE measures the Group’s 
profitability relative to security holder 
investment in the Group. 
Ten percent of performance rights 
will vest if a target level of ROE is 
achieved in FY17. 

The Board has set a general Net 
Debt/Net Debt plus Equity threshold 
limit of 40 percent.
Ten percent of performance rights 
will vest if the agreed Net Debt/Net 
Debt plus Equity is achieved in FY17. 

Performance rights were awarded to various eligible 
employees on and from 1 July 2014 pursuant to the 
PRP, at a nil exercise price and subject to a three-year 
tenure hurdle. This is with the achievement of certain 
financial performance hurdles, which were approved 
by the Board for the financial period ended 30 June 
2017 (FY17).

Average Return 
on Equity (ROE)

Net Debt/ 
Net Debt  
plus Equity

For the period 1 July 2014 to 30 June 2017, 680,184 
unlisted performance rights over ordinary shares 
in the Company were granted during the current 
year under the PRP to the EMT and other eligible 
employees. The performance rights will vest (and 
therefore be capable of being exercised) depending 
on the Group achieving certain performance hurdles 
as at 30 June 2017 as highlighted above. 

46

         47

Cessation of employment

D  Relationship between remuneration and 

For ‘uncontrollable events’ (including death, serious 
injury and disability and forced early retirement, 
retrenchment or redundancy), any LTI that are 
capable of becoming exercisable if performance 
hurdles are met at the next test date will become 
vested performance rights. The Board, at its 
discretion, may determine the extent to which any 
other unvested performance rights, that have not 
lapsed, will become vested performance rights.

For any other reason, all unvested LTI awards will lapse 
immediately, unless otherwise determined by the Board.

Change of control

Where a proposal is publicly announced in relation  
to the Group which the Board reasonably believes 
may lead to a change in control event, all unvested 
LTI awards, that have not lapsed, will vest and 
become exercisable.

Clawback

The Group will reduce, cancel or clawback any 
performance-based remuneration in the event of 
serious misconduct or a material misstatement of  
the Group’s financial statements.

the Group’s performance

Group performance and its link to STI

Based on the achievements of the Group this year,  
the Committee determined that the EMT had achieved 
between 84 and 90 percent of their target opportunity.

In making this assessment, the Committee 
considered the following factors:

• 

• 

• 

• 

• 

• 

Increase in Net Profit after Tax from $18.7 million 
to $22.5 million

Increase in Return on Equity from 13.4 percent to 
13.8 percent

Net Debt/Net Debt plus Equity remained under 
the 40 percent target

EBIT margin remained at 30 percent 

EPS increased from 14.7 cents to 17.2 cents

Achievement of progress towards non-financial 
supporting objectives under strategic, people 
and technology with 38 percent of the 40 
percent MD/CEO weighting being achieved

The table below shows the actual STI Financial 
outcomes achieved for FY15. 

Financial Performance  
Measure

Net Profit after Tax 

Return on Equity

Debt and Debt plus Equity

EBIT margin

EPS 

Maximum 
Potential 
%

Actual 
Achieved 
%

15

10

10

10

15

10*

7

10

10

10*

* Net profit after tax and EPS included challenging stretch targets 
which were not achieved.

2015 Annual ReportDirectors’
Report 

(cont’d)

         49

Group performance and its link to LTI

Details of remuneration: cash bonuses and performance rights

The overall level of reward for members of the EMT takes into account the performance of the Group over 
a number of years, with greater emphasis given to the current and previous year. Details of the relationship 
between the remuneration policy and Group’s performance over the last five years is detailed below.

Net Profit after Tax ($m)

2011

$10.1

2012

$12.6

2013

$15.6

2014

$18.7

2015

$22.5

Dividends declared (franked)

6.2 cents

6.4 cents

7.2 cents

8.0 cents

9.1 cents

Share price commenced

Share price ended

Basic EPS (including  
discontinued operations)

$0.76

$0.65

$0.69

$0.79

$0.80

$1.65

$1.65

$1.88

$1.88

$2.23

10.4 cents

12.1 cents

13.6 cents

14.7 cents

17.2 cents

The vesting of LTI awards is linked to the Group’s EPS, average ROE and Gearing performance. Based on the 
achievements of the Group’s financial performance over the three-year performance period ended 30 June 2015 
the Committee determined that the EMT had achieved 80 percent of its performance hurdles.

The table below outlines the Group’s performance measures for the three-year performance period ended 30 
June 2015 and the actual percentage achieved to these targets.

Performance Measure 

EPS 

Average ROE 

Net Debt/Net Debt plus Equity

Maximum 
Potential %

Actual 
achieved %

50

25

25

39

20

25

Based on the above performance, the Board awarded 80 percent of performance rights vested for the 
performance period ended 30 June 2015 (the FY13 grant). The performance rights will be issuable on  
1 September 2015.

48

For each cash bonus and grant of performance rights included in the table on page 53 the percentage of the 
available bonus or grant that was paid, or that vested, in the financial year, and the percentage that was forfeited 
because the person did not meet the service and performance criteria, is set out below. No part of the bonus 
is payable in future years. No performance rights will vest unless the vesting conditions are met (see note 33 
for details), hence the minimum value of the performance rights yet to vest is nil. The maximum value of the 
performance rights yet to be expensed has been determined as the amount of the grant date fair value of the 
performance rights that are yet to be expensed.

Cash bonus 
2015

Performance rights

Financial 
years in 
which 
performance 
rights may 
be issued 
(subject 
to certain 
qualifying 
hurdles)

Vested 
%

Forfeited 
%

Lapsed 
%

Refer to  
note 33

Minimum 
total value of 
performance 
rights yet to 
be expensed

Maximum 
total value of 
performance 
rights yet to 
be expensed

Awarded 
%

Forfeited 
%

Financial 
year 
granted

85

15

90

10

89

11

84

16

84

16

90

10

Matthew 
Thomas

Adrian 
Ralston

Paul 
Freer

Kylie 
Lynam

Marcus 
Barron

Julie 
Tealby

2013

2014

2015

2013

2014

2015

2013

2014

2015

2013

2014

2015

2013

2014

2015

2013

2014

2015

80

–

–

80

–

–

80

–

–

80

–

–

80

–

–

80

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

20

–

–

20

–

–

20

–

–

20

–

–

20

–

–

20

–

–

2016

2017

2018

2016

2017

2018

2016

2017

2018

2016

2017

2018

2016

2017

2018

2016

2017

2018

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

325,003

584,458

–

43,550

103,959

–

43,550

109,358

–

43,550

74,573

–

15,925

65,754

–

33,799

69,412

2015 Annual ReportDirectors’
Report 

(cont’d)

         51

E  Non-Executive Director remuneration policy

Non-Executive Director’s (NEDs) fees are determined within an aggregate Directors’ fee pool limit, which is 
periodically recommended for approval by shareholders. Non-Executive Directors do not receive share options 
or performance rights. The maximum aggregate fee pool and the fee structure is reviewed annually against fees 
paid to NEDs of comparable companies. The Board considers advice from external advisors when undertaking 
the annual review process. 

The maximum annual aggregate Directors’ fee pool limit is $900,000 per annum and was approved by 
shareholders at the Group’s AGM on 25 October 2013. The FY15 aggregate total Non-Executive Director fees 
distribution is $697,435 (including superannuation). The Board will not seek any increase to the annual aggregate 
NED fee pool limit at the 2015 AGM. 

Payments are allowed for additional responsibilities for the Board’s Chair, for membership of a Board Committee 
and for the Chair of each Board Committee. Fees and payments to Non-Executive Directors reflect the demands 
that are made on, and the responsibilities of, the Directors.

The table below summarises the NED fees for FY15 (exclusive of superannuation):

FEES

Base fees

Chair

Other Non-Executive Directors

Additional fees

Audit and Risk Management Committee Chair

Audit and Risk Management Committee Member

Remuneration and Nomination Committee Chair

Remuneration and Nomination Committee Member

* The Chair’s fee will cover his entire engagement on the Board.

From 9 
December 2013

From 1 March 2013 to 
8 December 2013

$158,000*

$70,000

$25,000

$10,000

$10,000

$5,000

$158,000*

58,000

$30,000

$15,000

$15,000

$15,000

For further information in relation to Directors’ remuneration, including fees paid in accordance with statutory 
rules and applicable accounting standards, refer to Section F below. 

Following a remuneration review during FY15, the Board has approved NED fee changes from 1 July 2015.

The table below summarises the NED fees for FY16 (exclusive of superannuation):

FEES

Base fees

Chair

Other Non-Executive Directors

Additional fees

Audit and Risk Management Committee Chair

Audit and Risk Management Committee Member

Remuneration and Nomination Committee Chair

Remuneration and Nomination Committee Member

From 1 July 2015

$165,000

$90,000

$15,000

$Nil

$15,000

$Nil

Note that the changes in the NED fee structure do not require an increase in the Directors’ fee pool limit.

50

Retirement allowances for Directors

There are no retirement allowances paid to Non-Executive Directors.

F  Details of remuneration of Directors and key management personnel

Amounts of remuneration

Details of the remuneration of Directors and all other key management personnel (as defined in AASB 124 Related 
Party Disclosures) of the Group are set out below.

Short-term benefits

Salary 
and fees 
$

Cash 
bonus 
$

Non-
monetary 
benefits 
$

Other 
$

Post-
employment 
benefits 
super 
$

Share-
based 
payments 
options  
$

2015

158,000

2014

2015

2014

2015

2014

2015

2014

2015

2014

2015

2014

2015

2014

158,000

70,000

61,848

82,154

76,769

95,000

91,769

80,000

76,769

84,442

62,158

75,000

30,000

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

15,010

14,615

–

–

7,805

7,101

9,025

8,489

7,600

7,101

8,022

5,750

7,125

2,775

–

–

–

–

–

–

–

–

–

–

–

–

–

–

Total 
$

173,010

172,615

70,000

61,848

89,958

83,870

104,025

100,258

87,600

83,870

92,464

67,908

82,125

32,775

Non-Executive Directors

David Liddy
Chair

Dennis Punches
Deputy Chair

Tony Coutts
Non-Executive Director

Kerry Daly
Non-Executive Director

David Gray
Non-Executive Director

Philip Hennessy
Non-Executive Director

Julie-Anne Schafer
Non-Executive Director

2015 Annual ReportDirectors’
Report 

(cont’d)

         53

For recently appointed KMP, the remuneration information provided in the table below relates to the period from 
the date of appointment as KMP to FY15, unless otherwise stated. 

Short-term benefits

Executive Director and other 
key management personnel

Salary 
and  
fees 
$

Cash 
bonus 
$

Non-
monetary 
benefits 
$

Other 
$

Post-
employment 
benefits 
super 
$

Share-based 
payments 
performance 
rights  
$

Total 
$

Matthew Thomas 
MD and CEO

Adrian Ralston 
CFO

Paul Freer 
COO

Kylie Lynam 
General Manager – 
Human Resources and 
Corporate Services

Marcus Barron  
CIO

Julie Tealby* 
Company Secretary 
and Chief Risk Officer 
(appointed KMP 11  
August 2014)

2015

527,479 498,096

2014

512,115

505,900

2015

311,413

94,096

2014

302,343

75,700

2015

327,754

97,822

2014

293,135

78,400

2015

219,446

64,096

2014

165,529

49,600

2015

187,237

56,096

2014

161,183

41,400

2015

202,808

63,096

3,747

3,650

3,747

3,650

3,747

3,650

3,747

3,650

3,747

3,650

3,747

2014

–

–

–

* Amounts in table for Julie Tealby are from 1 July 2014.

–

–

–

–

–

–

–

–

–

–

–

–

50,110

58,077

29,688

28,078

31,215

27,115

20,952

15,422

21,739

18,165

21,271

483,283

1,562,715

346,257

1,425,999

66,336

505,280

53,902

463,673

110,003

570,541

70,420

472,720

58,990

367,231

48,940

283,141

45,738

314,557

20,187

244,585

26,418

317,340

–

–

–

The relative proportions of remuneration referred to in the preceding table that are fixed and linked to 
performance and share-based options/share-based performance rights are detailed below.

Fixed remuneration (%)

At risk – STIs (%)

At risk – LTIs* (%)

Name

2015

2014

2015

2014

2015

2014

Matthew Thomas

Adrian Ralston

Paul Freer

Kylie Lynam

Marcus Barron

Julie Tealby

37

68

64

66

68

72

40

72

68

65

75

–

32

19

17

17

18

20

36

16

17

18

17

–

31

13

19

16

15

8

24

12

15

17

8

–

* LTIs are provided by way of options and performance rights based on the value of options and performance rights expensed during the year.

52

G  Service agreements

Remuneration and other terms of employment for the MD and CEO and other key management personnel are 
also formalised in service agreements. Except as otherwise stated, all contracts with members of the EMT may 
be terminated early by either party with three months’ notice. Collection House, at its full discretion, may make 
a payment in lieu of the notice period, either partially or in full. Major provisions of the agreements relating to 
remuneration are set out below.

$584,458 inclusive of superannuation and non-monetary benefits for FY15.
$584,458 was the maximum STI opportunity in relation to FY15.
628,119 at risk performance rights were issued in FY13.
419,919 at risk performance rights were issued FY14.
394,574 at risk performance rights were granted during FY15.
See note 33 for further details.

$346,533 inclusive of superannuation and non-monetary benefits for FY15.
$103,960 was the maximum STI opportunity in relation to FY15.
62,812 at risk performance rights were issued in FY13.
56,269 at risk performance rights were issued in FY14.
70,184 at risk performance rights were issued during FY15.
See note 33 for further details.

$364,527 inclusive of superannuation and non-monetary benefits for FY15.
$109,358 was the maximum STI opportunity in relation to FY15. 
100,000 at risk performance rights were issued in FY13.
56,269 at risk performance rights were issued in FY14.
73,829 at risk performance rights were issued during FY15.
See note 33 for further details.

$248,577 inclusive of superannuation and non-monetary benefits for FY15.
$74,573 was the maximum STI opportunity in relation to FY15.
62,812 at risk performance rights were issued in FY13.
56,269 at risk performance rights were issued in FY14.
50,345 at risk performance rights were issued during FY15.
See note 33 for further details.

$219,178 inclusive of superannuation and non-monetary benefits for FY15.
$65,753 was the maximum STI opportunity in relation to FY15.
25,125 at risk performance rights were issued in FY13.
43,671 at risk performance rights were issued in FY14.
44,391 at risk performance rights were issued during FY15.
See note 33 for further details.

Matthew 
Thomas 
MD and CEO

Annual fixed remuneration
Performance cash bonus
Performance rights

Adrian Ralston
CFO

Annual fixed remuneration
Performance cash bonus
Performance rights

Paul Freer 
COO

Annual fixed remuneration
Performance cash bonus
erformance rights

Annual fixed remuneration
Performance cash bonus
Performance rights

Annual fixed remuneration
Performance cash bonus
Performance rights

Kylie Lynam 
General Manager 
– Human 
Resources 
and Corporate 
Services

Marcus Barron 
CIO

Julie Tealby 
Company 
Secretary and 
Chief Risk 
Officer
(appointed to KMP 
11 August 2014) 

Annual fixed remuneration
Performance cash bonus
Performance rights

$231,375 inclusive of superannuation and non-monetary benefits for FY15.
$69,412 was the maximum STI opportunity in relation to FY15.
46,861 at risk performance rights were issued during FY15.
See note 33 for further details.

2015 Annual Report         55

The assessed fair value at the relevant date of options granted to the individuals is allocated over the period from 
grant date to vesting date, and the amount is included in the remuneration table in this report. Fair values at grant 
date are independently determined using a modified binomial option pricing model that takes into account the 
exercise price, the term of the option, the impact of dilution, the share price at grant date and expected price volatility 
of the underlying share, the expected dividend yield, and the risk free interest rate for the term of the option.

The assessed fair value at grant date of performance rights compensation granted to members of the EMT has 
been independently determined and is calculated using the five day volume weighted average price (VWAP). 
The expense is recognised over the vesting period. The expense for each relevant financial year will require an 
assessment at each reporting date of the probability that each performance hurdle will be achieved.

Shares provided on exercise of remuneration options

Details of ordinary shares in the Group provided as a result of the exercise of remuneration options to members of 
the EMT are set out below.

Name

ESOP 2010

1. Matthew Thomas

2. Adrian Ralston

3. Kylie Lynam

Number of ordinary shares  
issued on exercise of options 
during the year

2015

2014

-

-

-

295,800

118,200

88,600

Amounts paid per ordinary share

$

2015

-

-

-

$

2014

0.6938

0.6938

0.6938

Directors’
Report 

(cont’d)

H  Share-based compensation

Performance rights

Performance rights have been granted to certain 
eligible employees under the Collection House 
Performance Rights Plan (PRP).

The terms and conditions of all options and 
performance rights mentioned above affecting 
remuneration in the previous, current or future 
reporting periods are set out in note 33 of the financial 
statements. Refer to page 118.

Performance rights granted under the PRP 
respectively carry no dividend or voting rights. When 
exercisable, each performance right is convertible 
into one ordinary share of Collection House Limited.

Details of options and performance rights 
over ordinary shares in the Group provided as 
remuneration to members of the EMT are set out 
below. Further information on the options and 
performance rights are set out in note 33 of the 
financial statements. Refer to page 118.

Name

1. Matthew Thomas

2. Adrian Ralston

3. Paul Freer

4. Kylie Lynam

5. Marcus Barron

Name

1. Matthew Thomas

2. Adrian Ralston

3. Paul Freer

4. Kylie Lynam

5. Marcus Barron

6. Julie Tealby (appointed 11 August 2014)

Number of options granted 

Number of options vested 
during the year

2015

2014

2015

2014

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

295,800

118,200

–

88,600

–

Number of performance 
rights granted/issued during 
the year

Number of performance 
rights vested/issuable  
during the year

2015

2014

2015

2014

394,574

419,919

502,495

70,184

73,829

50,345

44,391

46,861

56,269

56,269

56,269

43,671

20,576

50,250

80,000

50,250

20,100

10,050

–

–

–

–

–

–

54

2015 Annual ReportDirectors’
Report 

(cont’d)

I 

Equity instruments held by key management personnel

Performance rights

Details of performance rights over ordinary shares in the Company provided as remuneration to each Director of 
Collection House Limited and other key management personnel of the Group, are set out below.

2015

Matthew 
Thomas

Adrian 
Ralston

Paul Freer

Kylie 
Lynam

Marcus 
Barron

Julie 
Tealby

Balance at start 
of the year

Granted as 
compensation

Vested

Lapsed

Balance at end 
of the year

Vested and 
issuable

Un-vested

1,048,038

394,574

502,495

125,624

814,493

502,495

814,493

119,081

156,269

70,184

73,829

50,250

12,562

80,000

20,000

126,453

130,098

50,250

126,453

80,000

130,098

119,081

50,345

50,250

12,562

106,614

50,250

106,614

68,796

44,391

20,100

5,025

88,062

20,100

88,062

33,138

46,861

10,050

2,512

67,437

10,050

67,437

Note, the FY13 performance rights grant will be issuable on 1 September 2015.

Share holdings

The number of shares in the Company held during the financial year by each Director of Collection House Limited 
and other key management personnel of the Group, including their personally related parties, are set out below.

2015  
Non-Executive 
Directors

Balance at start 
of the year

Received during 
the year on 
the exercise of 
options

Received on 
vesting of rights 
to deferred 
shares

Other changes 
during the year

Balance at the 
end of the year

David Liddy

150,000

Dennis Punches

10,502,535

Tony Coutts

4,829,059

Kerry Daly

David Gray

Philip Hennessy

Julie-Anne 
Schafer

394,607

195,999

50,000

38,500

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

(7,000,000)

(3,368,852)

-

-

-

150,000

3,502,535

1,460,207

394,607

195,999

50,000

24,000

62,500

56

         57

2015  
Executive 
Director and 
other key 
managment 
personnel

Matthew Thomas

Adrian Ralston

Paul Freer

Kylie Lynam

Marcus Barron

Julie Tealby

Balance at start 
of the year

Received during 
the year on 
the exercise of 
options

Received on 
vesting of rights 
to deferred 
shares

Other changes 
during the year

Balance at the 
end of the year

647,137

25,000

6,500

161,987

1,000

6,101

-

-

-

-

-

-

-

-

-

-

-

-

(200,000)

-

500

6,790

-

95

447,137

25,000

7,000

168,777

1,000

6,196

J  Additional information

Loans to Directors and Executives

There were no loans to Directors or members of the EMT during FY15.

Shares under performance rights

LTIs are provided to certain eligible employees via the PRP, see note 33 for further information.  
Un-issued ordinary shares of the Group under performance rights at the date of this report are detailed below.

Performance 
rights

Date rights 
effective

Number 
of rights 
granted/to be 
issued

Issue price 
of shares

No of shares 
issued 2015

No of unvested 
shares and vested 
but not yet issued 
shares under rights

PRP

PRP

PRP

PRP

1/7/12

4/3/13

1/7/13

1/7/14

1,256,238

100,000

839,830

680,184

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

939,667

80,000

816,733

680,184

Expiry date

30 September 2015

30 September 2015

30 September 2016

30 September 2017

Additional information – Unaudited

Insurance of officers

During the financial year the Group paid premiums of 
$87,701 in respect of Directors’ and Officers’ liability 
and legal expenses’ and insurance. This was for 
current and former Directors and Officers, including 
Senior Executives of the Group and Directors, Senior 
Executives and Secretaries of its controlled entities.

The liabilities insured are legal costs that may be 
incurred in defending civil or criminal proceedings that 
may be brought against the Directors or Officers in their 

capacity as Directors or Officers of entities in the Group, 
and any other payments arising from liabilities incurred 
by the Directors or Officers in connection with such 
proceedings. This does not include such liabilities that 
arise from conduct involving a wilful breach of duty 
by the Directors or Officers or the improper use by the 
Directors or Officers of their position or of information to 
gain advantage for themselves or someone else or to 
cause detriment to the Group. 

2015 Annual ReportDirectors’
Report 

(cont’d)

2015 Annual Report

    59

Auditor’s Independence
Declaration

Proceedings on behalf of the Group

No person has applied to the Court under section 
237 of the Corporations Act 2001 for leave to bring 
proceedings on behalf of the Group, or to intervene 
in any proceedings to which the Group is a party, for 
the purpose of taking responsibility on behalf of the 
Group for all or part of those proceedings.

No proceedings have been brought or intervened in 
on behalf of the Group with leave of the Court under 
section 237 of the Corporations Act 2001. 

Non-audit services

The Board of Directors, in accordance with advice 
from the Audit and Risk Management Committee, 

was satisfied that the provision of the non-audit 
services during the year was compatible with the 
general standard of independence for auditors 
imposed by the Corporations Act 2001. During the 
year, the Group’s auditors performed no other  
non-audit services in addition to their assurance 
duties. All other assurance services were subject  
to the corporate governance procedures adopted  
by the Group. 

Details of the amounts paid to the auditors of the 
Group, PKF Hacketts Audit, are set out below.

Description

1.  Audit services, PKF Hacketts Audit
Audit and review of the financial reports and other audit work under  
the Corporations Act 2001. 

Total remuneration for audit services 

2. Other assurance services, PKF Hacketts Audit

Total remuneration for audit-related services

Total remuneration 

Auditor’s independence declaration

Auditor

Consolidated

30 June  
2015

30 June  
2014

148,900

148,900

88,000

88,000

144,500

144,500

85,500

85,500

236,900

230,000

A copy of the auditor’s independence declaration as 
required under section 307C of the Corporations Act 
2001 is set out on page 59.

Rounding of amounts

The Group is of a kind referred to in Class Order 
98/100, issued by the Australian Securities and 
Investments Commission, relating to the ‘rounding 
off’ of amounts in the Directors’ report. Amounts in the 
Directors’ report have been rounded off in accordance 
with that Class Order to the nearest thousand dollars, 
or in certain cases, to the nearest dollar.

PKF Hacketts Audit continues in office in accordance 
with section 327 of the Corporations Act 2001.

This report is made in accordance with a resolution  
of Directors.

Collection House Limited

David Liddy,

Chairman
20 August 2015

58

AUDITOR’S INDEPENDENCE DECLARATION 
UNDER SECTION 307C OF THE CORPORATIONS ACT 2001 
TO THE DIRECTORS OF COLLECTION HOUSE LIMITED 

AUDITOR’S INDEPENDENCE DECLARATION 
UNDER SECTION 307C OF THE CORPORATIONS ACT 2001 
I declare that, to the best of my knowledge and belief, during the year ended 30 June 2015, there have 
TO THE DIRECTORS OF COLLECTION HOUSE LIMITED 
been: 

no  contraventions  of  the  auditor  independence  requirements  of  the  Corporations  Act  2001  in 
(a) 
I declare that, to the best of my knowledge and belief, during the year ended 30 June 2015, there have 
relation to the audit; and 
been: 

(b) 
(a) 

no contraventions of any applicable code of professional conduct in relation to the audit. 
no  contraventions  of  the  auditor  independence  requirements  of  the  Corporations  Act  2001  in 
relation to the audit; and 

(b) 
PKF HACKETTS AUDIT 

no contraventions of any applicable code of professional conduct in relation to the audit. 

PKF HACKETTS AUDIT 

Shaun Lindemann 
Partner 

Brisbane, 20 August 2015 
Shaun Lindemann 
Partner 

Brisbane, 20 August 2015 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial Statements

         61

Income statement
For the year ended 30 June 2015

Contents

Income statement ....................................................................................................................................... 61

Statement of comprehensive income .......................................................................................... 62

Revenue

Balance sheet ................................................................................................................................................. 63

Revenue from continuing operations

Statement of changes in equity ........................................................................................................ 64 

Statement of cash flows .......................................................................................................................... 65

Notes to the financial statements..................................................................................................... 66

Directors’ declaration .............................................................................................................................124

Independent auditor’s report to the members ....................................................................125 

Depreciation and amortisation expense

Other expenses

Employee expenses

Direct collection costs

Operating lease rental expense

Finance costs

Profit before income tax

Income tax expense

Profit from continuing operations

Profit for the year

Profit is attributable to:

Equity holders of Collection House Limited

Notes

5

6

6

6

7

Consolidated

30 June  
2015 
$’000

126,043

126,043

(2,445)

(6,638)

(56,551)

(16,515)

(6,087)

(5,915)

31,892

(9,409)

22,483

30 June  
2014 
$’000

107,337

107,337

(1,681)

(5,928)

(48,486)

(14,115)

(4,693)

(5,474)

26,960

(8,255)

18,705

22,483

18,705

22,483

22,483

18,705

18,705

Cents

Cents

Earnings per share for profit attributable to the ordinary equity 
holders of the Company:

Basic earnings per share

Diluted earnings per share

32

32

17.2

17.1

14.7

14.5

The above income statement should be read in conjunction with the accompanying notes.

60

2015 Annual ReportFinancial Statements: 
Statement of comprehensive income
For the year ended 30 June 2015

Profit for the year

Other comprehensive income, net of income tax

Items that may be reclassified subsequently to profit or loss

Consolidated

30 June  
2015 
$’000

22,483

30 June  
2014 
$’000

18,705

Notes

Exchange differences on translation of foreign operations

25(a)

Other comprehensive income for the year, net of income tax

Total comprehensive income for the year

Total comprehensive income for the year is attributable to:

Equity holders of Collection House Limited

The above statement of comprehensive income should be read in conjunction with the accompanying notes.

(684)

(684)

725

725

21,799

19,430

21,799

21,799

19,430

19,430

         63

Balance sheet
As at 30 June 2015

Consolidated

Notes

30 June  
2015 
$’000

30 June  
2014 
$’000

8

9

10

11

10

12

14

15

16

17

18

19

20

21

23

24

25(a)

25(b)

7,222

10,265

57,167

1,089

75,743

198,822

5,475

35,614

239,911

704

9,574

51,669

1,044

62,991

182,581

5,436

34,222

222,239

315,654

285,230

16,013

–

2,027

3,067

2,149

23,256

13,628

323

7,071

2,906

1,600

25,528

119,000

99,800

1,854

402

477

121,733

144,989

1,331

356

2,226

103,713

129,241

170,665

155,989

105,307

2,188

63,170

170,665

102,285

1,959

51,745

155,989

ASSETS

Current assets

Cash and cash equivalents

Receivables

Purchased debt ledgers

Other current assets

Total current assets

Non-current assets

Purchased debt ledgers

Property, plant and equipment

Intangible assets

Total non-current assets

Total assets

LIABILITIES

Current liabilities

Payables

Borrowings

Current tax liabilities

Provisions

Other financial liabilities

Total current liabilities

Non-current liabilities

Borrowings

Deferred tax liabilities

Provisions

Other financial liabilities

Total non-current liabilities

Total liabilities

Net assets

EQUITY

Contributed equity

Reserves

Retained profits

Total equity

62

The above balance sheet should be read in conjunction with the accompanying notes.

2015 Annual ReportFinancial Statements:Financial Statements: 
Statement of changes in equity
For the year ended 30 June 2015

Statement of cash flows
For the year ended 30 June 2015

         65

Consolidated

Balance at 1 July 2013

Profit for the year

Other comprehensive income

Total comprehensive income for the year

Transactions with owners in their 
capacity as owners:

Contributions of equity net of  
transaction costs

Employee share options value of 
employee services

Dividends provided for or paid

Balance at 30 June 2014

Balance at 1 July 2014

Profit for the year

Other comprehensive income

Total comprehensive income for the year

Transactions with owners in their  
capacity as owners:

Contributions of equity net of  
transaction costs

Employee share options value of 
employee services

Dividends provided for or paid

Attributable to owners of  
Collection House Limited

Notes

Contributed 
equity  
$’000

80,095

–

–

–

22,190

–

–

22,190

102,285

102,285

–

–

–

3,022

–

–

3,022

24

25

26

24

25

26

Reserves 
$’000

489

–

725

725

–

745

–

745

1,959

1,959

–

(684)

(684)

–

913

–

913

Retained 
earnings  
$’000

42,683

18,705

–

18,705

–

–

(9,643)

(9,643)

Total  
equity  
$’000

123,267

18,705

725

19,430

22,190

745

(9,643)

13,292

51,745

155,989

51,745

22,483

–

22,483

–

–

(11,058)

(11,058)

155,989

22,483

(684)

21,799

3,022

913

(11,058)

(7,123)

Balance at 30 June 2015

105,307

2,188

63,170

170,665

The above statement of changes in equity should be read in conjunction with the accompanying notes.

Consolidated

Notes

30 June  
2015 
$’000

30 June  
2014 
$’000

Cash flows from operating activities

Receipts from customers (inclusive of goods and services tax)

Payments to suppliers and employees (inclusive of goods and services tax)

Income taxes paid

Net cash inflow (outflow) from operating activities

35

Cash flows from investing activities

Payments for property, plant and equipment

Payments for leasehold improvements

Payments for purchased debt ledgers

Payments for intangible assets

Net cash (outflow) inflow from investing activities

Cash flows from financing activities

Proceeds from borrowings

Repayment of borrowings

Borrowing costs

Interest paid

Dividends paid to Company’s shareholders

Proceeds from issues of shares and other equity securities

Net cash (outflow) inflow from financing activities

Net increase (decrease) in cash and cash equivalents

Cash and cash equivalents at the beginning of the financial year

Effects of exchange rate changes on cash and cash equivalents

Cash and cash equivalents at end of year

26

8

The above statement of cash flows should be read in conjunction with the accompanying notes.

180,702

(89,103)

91,599

(13,930)

77,669

(540)

(297)

(71,396)

(3,093)

(75,326)

19,700

(1,364)

(1,439)

(4,224)

(11,058)

3,022

4,637

6,980

381

(139)

7,222

151,903

(74,462)

77,441

(11,470)

65,971

(203)

(312)

(81,270)

(3,854)

(85,639)

30,321

(20,000)

(1,782)

(3,476)

(9,643)

22,192

17,612

(2,056)

2,400

37

381

64

2015 Annual ReportFinancial Statements:Financial Statements: 
 
         67

1  Summary of significant accounting policies

1  Summary of significant accounting policies (continued)

The principal accounting policies adopted in the preparation of these consolidated financial statements are set out 
below. These policies have been consistently applied to all the years presented, unless otherwise stated. The financial 
statements are for the consolidated entity consisting of Collection House Limited and its subsidiaries (the Group).

The financial statements were authorised for issue on 20 August 2015 by the directors of the Company.

(a)  Basis of preparation

These general purpose financial statements have been prepared in accordance with Australian Accounting 
Standards and interpretations issued by the Australian Accounting Standards Board and the Corporations Act 2001. 
Collection House Limited is a for profit entity for the purpose of preparing the financial statements. 

(i)  Compliance with IFRS

The consolidated financial statements of the Collection House Limited Group also comply with International 
Financial Reporting Standards (IFRS) as issued by the International Accounting Standards Board (IASB).

(ii)  New and amended standards adopted by the Group

The group has applied the following standards and amendments for the first time for their annual reporting period 
commencing 1 July 2014:

• 

• 

AASB 2012-3 Amendments to Australian Accounting Standards – Offsetting Financial Assets and  
Financial Liabilities;

AASB 2013-3 Amendments to AASB 136 – Recoverable Amount Disclosures for Non-Financial Assets.

The adoption of these new standards did not materially affect any of the amounts recognised in the current 
period or any prior period and are not likely to affect future periods.

(iii)  Early adoption of standards

The Group has elected to continue to early adopt the following pronouncements:

• 

AASB 9 Financial Instruments (December 2010) and AASB 2010-7 Amendments to Australian Accounting 
Standards arising from AASB 9 (December 2010)

This includes applying the revised pronouncement to the comparatives in accordance with AASB 108 Accounting 
Policies, Changes in Accounting Estimates and Errors. None of the items in the financial statements had to be 
restated as a result of applying these standards.

(b)  Principles of consolidation

(i)  Subsidiaries

The consolidated financial statements incorporate the assets and liabilities of all subsidiaries of Collection House 
Limited (‘’Company’’ or ‘’parent entity’’) as at 30 June 2015 and the results of all subsidiaries for the year then 
ended. Collection House Limited and its subsidiaries together are referred to in these financial statements as the 
Group or the consolidated entity.

Subsidiaries are all entities (including special purpose entities) over which the Group has control. The group 
controls an entity when the group is exposed to, or has rights to, variable returns from its involvement with the 
entity and has the ability to affect those returns through its power to direct the activities of the entity.

Subsidiaries are fully consolidated from the date on which control is transferred to the Group. They are de-
consolidated from the date that control ceases.

The acquisition method of accounting is used to account for business combinations by the Group (refer to note 1(h)).

Intercompany transactions, balances and unrealised gains on transactions between Group companies are 
eliminated. Unrealised losses are also eliminated unless the transaction provides evidence of the impairment 
of the asset transferred. Accounting policies of subsidiaries have been changed where necessary to ensure 
consistency with the policies adopted by the Group.

There are currently no non-controlling interests in the Group.

(c)  Segment reporting

Operating segments are reported in a manner consistent with the internal reporting provided to the chief 
operating decision maker. The chief operating decision maker, who is responsible for allocating resources and 
assessing performance of the operating segments, has been identified as the Board of Directors.

(d)  Foreign currency translation

(i)  Functional and presentation currency

Items included in the financial statements of each of the Group’s entities are measured using the currency of the 
primary economic environment in which it operates (‘the functional currency’). The consolidated financial statements 
are presented in Australian dollars, which is Collection House Limited’s functional and presentation currency.

(iv)  Historical cost convention

(ii)  Transactions and balances

These financial statements have been prepared under the historical cost convention, as modified by the 
revaluation of available for sale financial assets, financial assets and liabilities (including derivative instruments) at 
fair value through profit or loss, and certain classes of property, plant and equipment.

(v)  Critical accounting estimates

The preparation of financial statements requires the use of certain critical accounting estimates. It also requires 
management to exercise its judgement in the process of applying the Group’s accounting policies. The areas 
involving a higher degree of judgement or complexity, or areas where assumptions and estimates are significant 
to the financial statements are disclosed in note 3.

Foreign currency transactions are translated into the functional currency using the exchange rates prevailing at the 
dates of the transactions. Foreign exchange gains and losses resulting from the settlement of such transactions 
and from the translation at year end exchange rates of monetary assets and liabilities denominated in foreign 
currencies are recognised in profit or loss, except when they are deferred in equity as qualifying cash flow hedges 
and qualifying net investment hedges or are attributable to part of the net investment in a foreign operation.

Non-monetary items that are measured at fair value in a foreign currency are translated using the exchange rates 
at the date when the fair value was determined. Translation differences on assets and liabilities carried at fair value 
are reported as part of the fair value gain or loss.

66

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         69

1  Summary of significant accounting policies (continued)

1  Summary of significant accounting policies (continued)

(d)  Foreign currency translation (continued)

(iii)  Group companies

(e)  Revenue recognition (continued)

(iii)  Sale of non-current assets

The results and financial position of foreign operations (none of which has the currency of a hyperinflationary 
economy) that have a functional currency different from the presentation currency are translated into the 
presentation currency as follows:

• 

• 

assets and liabilities for each balance sheet presented are translated at the closing rate at the date of that 
balance sheet;

income and expenses for each income statement and statement of comprehensive income are translated at 
average exchange rates (unless this is not a reasonable approximation of the cumulative effect of the rates 
prevailing on the transaction dates, in which case income and expenses are translated at the dates of the 
transactions), and

The net gain or loss on disposal is included as either a revenue or an expense at the date control of the asset 
passes to the buyer, usually when an unconditional contract of sale is signed.

The gain or loss on disposal is calculated as the difference between the carrying amount of the asset at the time 
of disposal and the net proceeds on disposal.

(iv)  Dividends

Revenue from dividends and distributions from controlled entities is recognised by the Parent Entity when they 
are declared by the controlled entities.

Revenue from dividends from other investments is recognised when received.

• 

all resulting exchange differences are recognised in other comprehensive income.

(f) 

Income tax

On consolidation, exchange differences arising from the translation of any net investment in foreign entities, and 
of borrowings and other financial instruments designated as hedges of such investments, are recognised in other 
comprehensive income. When a foreign operation is sold or any borrowings forming part of the net investment 
are repaid, the associated exchange differences are reclassified to profit or loss, as part of the gain or loss on sale.

Goodwill and fair value adjustments arising on the acquisition of a foreign operation are treated as assets and 
liabilities of the foreign operation and translated at the closing rate.

(e)  Revenue recognition

Revenue is measured at the fair value of the consideration received or receivable. Amounts disclosed as revenue 
are net of returns, trade allowances, rebates and amounts collected on behalf of third parties.

The Group recognises revenue when the amount of revenue can be reliably measured, it is probable that future 
economic benefits will flow to the Group and specific criteria have been met for each of the Group’s activities 
as described below. The amount of revenue is not considered to be reliably measurable until all contingencies 
relating to the sale have been resolved. The Group bases its estimates on historical results, taking into 
consideration the type of customer, the type of transaction and the specifics of each arrangement.

Revenue is recognised for the major business activities as follows:

(i) 

Interest income – PDL’s

Interest income is recognised using the effective interest method under AASB 9 Financial Instruments. Interest 
is shown net of any adjustments to the carrying amount of purchased debt ledgers as a result of changes in 
estimated cash flows.

(ii)  Rendering of services – commission revenue

Revenue from rendering services is recognised to the extent that it is probable that the revenue benefits will flow 
to the Group and the revenue can be reliably measured.

68

The income tax expense or revenue for the period is the tax payable on the current period’s taxable income 
based on the applicable income tax rate for each jurisdiction adjusted by changes in deferred tax assets and 
liabilities attributable to temporary differences and to unused tax losses.

The current income tax charge is calculated on the basis of the tax laws enacted or substantively enacted 
at the end of the reporting period in the countries where the Company’s subsidiaries and associates operate 
and generate taxable income. Management periodically evaluates positions taken in tax returns with respect 
to situations in which applicable tax regulation is subject to interpretation. It establishes provisions where 
appropriate on the basis of amounts expected to be paid to the tax authorities.

Deferred income tax is provided in full, using the liability method, on temporary differences arising between the 
tax bases of assets and liabilities and their carrying amounts in the consolidated financial statements. However, 
deferred tax liabilities are not recognised if they arise from the initial recognition of goodwill. Deferred income 
tax is also not accounted for if it arises from initial recognition of an asset or liability in a transaction other than 
a business combination that at the time of the transaction affects neither accounting nor taxable profit or loss. 
Deferred income tax is determined using tax rates (and laws) that have been enacted or substantially enacted by 
the end of the reporting period and are expected to apply when the related deferred income tax asset is realised 
or the deferred income tax liability is settled.

Deferred tax assets are recognised for deductible temporary differences and unused tax losses only if it is 
probable that future taxable amounts will be available to utilise those temporary differences and losses.

Deferred tax liabilities and assets are not recognised for temporary differences between the carrying amount and 
tax bases of investments in foreign operations where the company is able to control the timing of the reversal of 
the temporary differences and it is probable that the differences will not reverse in the foreseeable future.

Deferred tax assets and liabilities are offset when there is a legally enforceable right to offset current tax assets 
and liabilities and when the deferred tax balances relate to the same taxation authority. Current tax assets and tax 
liabilities are offset where the entity has a legally enforceable right to offset and intends either to settle on a net 
basis, or to realise the asset and settle the liability simultaneously.

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1  Summary of significant accounting policies (continued)

1  Summary of significant accounting policies (continued)

(f) 

Income tax (continued)

(h)  Business combinations (continued)

Collection House Limited and its wholly-owned Australian controlled entities have implemented the tax 
consolidation legislation. As a consequence, these entities are taxed as a single entity and the deferred tax assets 
and liabilities of these entities are set off in the consolidated financial statements. 

Current and deferred tax is recognised in profit or loss, except to the extent that it relates to items recognised in 
other comprehensive income or directly in equity. In this case, the tax is also recognised in other comprehensive 
income or directly in equity, respectively.

Taxation of Financial Arrangements (“TOFA”) legislation

TOFA began to apply to the group on 1 July 2010. The regime aims to align the tax and accounting treatment of 
financial arrangements. The Group elected to adopt the reliance on financial reports methodology. This election, 
together with the transitional election, had the effect of bringing to account deferred tax balances on financial 
arrangements that existed at 30 June 2010, over at four year period. The deferred tax in relation to the transitional 
adjustment that this created was fully amortised in the 30 June 2014 financial year.

(g)  Leases

Leases of property, plant and equipment where the Group, as lessee, has substantially all the risks and rewards 
of ownership are classified as finance leases (notes 18 and 23). Finance leases are capitalised at the lease’s 
inception at the fair value of the leased property or, if lower, the present value of the minimum lease payments. 
The corresponding rental obligations, net of finance charges, are included in other current financial liabilities and 
other non-current financial liabilities. Each lease payment is allocated between the liability and finance costs. 
The finance cost is charged to the profit or loss over the lease period so as to produce a constant periodic rate 
of interest on the remaining balance of the liability for each period. The property, plant and equipment acquired 
under finance leases is depreciated over the asset’s useful life or over the shorter of the asset’s useful life and the 
lease term if there is no reasonable certainty that the Group will obtain ownership at the end of the lease term.

Leases in which a significant portion of the risks and rewards of ownership are not transferred to the Group as 
lessee are classified as operating leases (note 29). Payments made under operating leases (net of any incentives 
received from the lessor) are charged to profit or loss on a straight line basis over the period of the lease.

(h)  Business combinations

The acquisition method of accounting is used to account for all business combinations, regardless of whether 
equity instruments or other assets are acquired. The consideration transferred for the acquisition of a subsidiary 
comprises the fair values of the assets transferred, the liabilities incurred and the equity interests issued by 
the Group. The consideration transferred also includes the fair value of any asset or liability resulting from a 
contingent consideration arrangement and the fair value of any pre existing equity interest in the subsidiary. 
Acquisition related costs are expensed as incurred. Identifiable assets acquired and liabilities and contingent 
liabilities assumed in a business combination are, with limited exceptions, measured initially at their fair values at 
the acquisition date. On an acquisition by acquisition basis, the Group recognises any non-controlling interests 
in the acquiree either at fair value or at the non-controlling interests’ proportionate share of the acquiree’s net 
identifiable assets.

70

The excess of the consideration transferred, the amount of any non-controlling interests in the acquiree and the 
acquisition date fair value of any previous equity interest in the acquiree over the fair value of the Group’s share 
of the net identifiable assets acquired is recorded as goodwill. If those amounts are less than the fair value of the 
net identifiable assets of the subsidiary acquired and the measurement of all amounts has been reviewed, the 
difference is recognised directly in profit or loss as a bargain purchase.

Where settlement of any part of cash consideration is deferred, the amounts payable in the future are discounted 
to their present value as at the date of exchange. The discount rate used is the entity’s incremental borrowing 
rate, being the rate at which a similar borrowing could be obtained from an independent financier under 
comparable terms and conditions.

(i) 

Impairment of assets

Goodwill and intangible assets that have an indefinite useful life are not subject to amortisation and are tested 
annually for impairment, or more frequently if events or changes in circumstances indicate that they might be 
impaired. Other assets are reviewed for impairment whenever events or changes in circumstances indicate that the 
carrying amount may not be recoverable. An impairment loss is recognised for the amount by which the asset’s 
carrying amount exceeds its recoverable amount. The recoverable amount is the higher of an asset’s fair value less 
costs to sell and value-in-use. For the purposes of assessing impairment, assets are grouped at the lowest levels 
for which there are separately identifiable cash inflows which are largely independent of the cash inflows from other 
assets or groups of assets (cash-generating units). 

(j)  Cash and cash equivalents

For the purpose of presentation in the cash flow statement, cash and cash equivalents includes cash on hand, 
deposits held at call with financial institutions, other short-term, highly liquid investments with original maturities 
of three months or less that are readily convertible to known amounts of cash and which are subject to an 
insignificant risk of changes in value, and bank overdrafts. Bank overdrafts are shown within borrowings in current 
liabilities in the consolidated balance sheet.

(k)  Trade receivables

Trade receivables are recognised initially at fair value less provision for impairment. Trade receivables are due 
for settlement no more than 30 days from the date of recognition, and are presented as current assets unless 
collection is not expected for more than 12 months after the reporting date.

Collectability of trade receivables is reviewed on an ongoing basis. Debts which are known to be uncollectible 
are written off by reducing the carrying amount directly. An allowance account (provision for impairment of trade 
receivables) is used when there is objective evidence that the Group will not be able to collect all amounts due 
according to the original terms of the receivables. Significant financial difficulties of the debtor, probability that 
the debtor will enter bankruptcy or financial reorganisation, and default or delinquency in payments (more than 
30 days overdue) are considered indicators that the trade receivable is impaired. The amount of the impairment 
allowance is the difference between the asset’s carrying amount and the present value of estimated future cash 
flows, discounted at the original effective interest rate. Cash flows relating to short-term receivables are not 
discounted if the effect of discounting is immaterial. 

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1  Summary of significant accounting policies (continued)

1  Summary of significant accounting policies (continued)

(k)  Trade receivables (continued)

The amount of the impairment loss is recognised in profit or loss within other expenses. When a trade receivable 
for which an impairment allowance had been recognised becomes uncollectible in a subsequent period, it is 
written off against the allowance account. Subsequent recoveries of amounts previously written off are credited 
against other expenses in profit or loss.

(l)  Other financial assets

Classification

The Group classifies financial assets as subsequently measured at either amortised costs or fair value on the 
basis of both the Group’s business model for managing the financial assets and the contractual cash flow 
characteristics of the financial asset.

The classification depends on the purpose for which the financial assets were acquired. Management determines 
the classification of its financial assets at initial recognition and re-evaluates this designation at each reporting date.

(i)  Financial assets subsequently measured at amortised cost - Purchased debt ledgers (PDLs) 

Classification

Purchased debt ledgers have been included in this category of financial assets as the Group’s business model for 
managing the PDLs and the characteristics of the contractual cash flows of the financial asset are consistent with 
this measurement approach.

PDLs are included as non-current assets, except for the amount of the ledger that is expected to be realised 
within 12 months of the balance sheet date, which is classified as a current asset.

Subsequent Measurement

PDLs are initially recognised at cost, as cost reflects fair value plus any incidental costs of acquisition and 
thereafter measured at amortised cost using the effective interest method, less any impairment losses.

Net gains on financial assets are disclosed in the income statement as interest income net of any change in value 
of the ledgers.

Impairment

The carrying amount of the PDLs is continuously reviewed to ensure that the carrying amount is not impaired. 
PDLs are collectively assessed for impairment as they are not considered to be individually significant within the 
portfolio and they have similar credit risk characteristics.

A PDL is considered to be impaired if the carrying amount exceeds the present value of the estimated future cash 
flows discounted at the asset’s original effective interest rate. Impairment losses are recognised in the income 
statement. When a subsequent change in estimated future cash flows causes the amount of impairment loss 
to reverse, the reversal in impairment is recognised in the income statement to the initial amount of the original 
impairment loss.

72

(l)  Other financial assets (continued)

(ii)  Loans and receivables

Loans and receivables and held to maturity investments are subsequently carried at amortised cost using the 
effective interest method.

Recognition and derecognition

Regular way purchases and sales of financial assets are recognised on trade date i.e. the date on which the Group 
commits to purchase or sell the asset. Financial assets are derecognised when the rights to receive cash flows 
from the financial assets have expired or have been transferred and the Group has transferred substantially all the 
risks and rewards of ownership.

When securities classified as available-for-sale are sold, the accumulated fair value adjustments recognised in 
other comprehensive income are reclassified to profit or loss as gains and losses from investment securities.

Measurement

At initial recognition, the Group measures a financial asset at its fair value plus, in the case of a financial asset not 
at fair value through profit or loss, transaction costs that are directly attributable to the acquisition of the financial 
asset. Transaction costs of financial assets carried at fair value through profit or loss are expensed in profit or loss.

Details on how the fair value of financial instruments is determined are disclosed in note 2.

(iii) 

Impairment

The group assesses at the end of each reporting period whether there is objective evidence that a financial asset or 
group of financial assets is impaired. A financial asset or group of financial assets is impaired and impairment losses 
are incurred only if there is objective evidence of impairment as a result of one or more events that occurred after 
the initial recognition and that loss event has an impact on the estimated future cash flows of the financial asset or 
group of financial assets that can be readily estimated.

(m)  Fair value estimation of financial assets and liabilities

The fair value of financial assets and financial liabilities must be estimated for recognition and measurement or for 
disclosure purposes.

The fair value of financial instruments that are not traded in an active market is determined using valuation 
techniques. The Group uses estimated discounted cash flows to determine fair value.

Refer to note 2 for further details of fair value determination.

(n)  Other current assets

(i)  Legal and court costs capitalised

Significant legal and court costs associated with purchased debt and incurred subsequent to acquisition have 
been capitalised in recognition that it is expected beyond reasonable doubt future economic benefits will flow to 
the Group as a result of the expenditure being incurred.

These costs are amortised on a straight line basis over the period of their expected benefit, which is not expected 
to exceed twelve months.

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         75

1  Summary of significant accounting policies (continued)

1  Summary of significant accounting policies (continued)

(o)  Property, plant and equipment

All assets acquired including property, plant and equipment and intangibles other than goodwill are initially recorded 
at their cost of acquisition at the date of acquisition, being the fair value of the consideration provided plus incidental 
costs directly attributable to the acquisition. When equity instruments are issued as consideration, their market 
price at the date of acquisition is used as fair value. Transaction costs arising on the issue of equity instruments are 
recognised directly in equity subject to the extent of proceeds received, otherwise these costs are expensed.

Where settlement of any part of cash consideration is deferred, the amounts payable are recorded at their 
present value, discounted at the rate applicable to the Company if similar borrowings were obtained from an 
independent financier under comparable terms and conditions.

The costs of assets constructed or internally generated by the Group, other than goodwill, include the cost of 
materials and direct labour. Directly attributable overheads and other incidental costs are also capitalised to the 
asset. Borrowing costs are capitalised to qualifying assets as set out in note 1(s).

Expenditure, including that on internally generated assets, is only recognised as an asset when the Group controls 
future economic benefits as a result of the costs incurred, it is probable that those future economic benefits 
will eventuate, and the costs can be measured reliably. Costs attributable to feasibility and alternative approach 
assessments are expensed as incurred.

All assets, including intangibles other than goodwill, are depreciated / amortised using the straight-line method 
over their estimated useful lives taking into account estimated residual values with the exception of purchased 
debt which subject to fair value adjustments based upon the benefits to be derived from the asset.

Assets are depreciated or amortised from the date of acquisition or, in respect of internally constructed assets, 
from the time an asset is completed and held ready for use. 

Depreciation and amortisation rates and methods are reviewed annually for appropriateness. When changes are 
made, adjustments are reflected prospectively in current and future periods only.

• 

• 

• 

Plant and equipment 

Computer equipment 

4-12 years

3-5 years

Leased plant and equipment 

Term of Lease + expected renewal

The assets’ residual values and useful lives are reviewed, and adjusted if appropriate, at the end of each  
reporting period.

An asset’s carrying amount is written down immediately to its recoverable amount if the asset’s carrying amount  
is greater than its estimated recoverable amount (note 1(i)).

Gains and losses on disposals are determined by comparing proceeds with carrying amount. These are included 
in profit or loss. When revalued assets are sold, it is Group policy to transfer any amounts included in other 
reserves in respect of those assets to retained earnings.

(p)  Intangible assets

(i)  Goodwill

Goodwill is measured as described in note 1(h). Goodwill on acquisitions of subsidiaries is included in intangible assets. 
Goodwill is not amortised but it is tested for impairment every six months, or more frequently if events or changes in 
circumstances indicate that it might be impaired, and is carried at cost less accumulated impairment losses. Gains 
and losses on the disposal of an entity include the carrying amount of goodwill relating to the entity sold.

Goodwill is allocated to cash-generating units for the purpose of impairment testing. The allocation is made to 
those cash-generating units or groups of cash-generating units that are expected to benefit from the business 
combination in which the goodwill arose, identified according to operating segments (note 4).

(ii) 

IT development and software

Costs incurred in developing products or systems and costs incurred in acquiring software and licenses that will 
contribute to future period financial benefits through revenue generation and/or cost reduction are capitalised to 
software and systems. Costs capitalised include external direct costs of materials and service and direct payroll 
and payroll related costs of employees’ time spent on the project. Amortisation is calculated on a straight-line 
basis over periods generally ranging from 2 to 15 years.

IT development costs include only those costs directly attributable to the development phase and are only recognised 
following completion of technical feasibility and where the Group has an intention and ability to use the asset.

(iii)  Customer contracts

The customer contracts were acquired as part of a business combination (see note 31 for details). They are 
recognised at their fair value at the date of acquisition and are subsequently amortised on a straight-line basis 
over periods ranging from 2 to 10 years.

(iv)  Other intangible assets

Licences and intellectual property are considered to have a definite useful life and are carried at cost less 
accumulated amortisation. All costs associated with the maintenance and protection of these assets are 
expensed in the period consumed.

(q)  Trade and other payables

These amounts represent liabilities for goods and services provided to the Group prior to the end of financial year 
which are unpaid. The amounts are unsecured and are usually paid within 30 days of recognition. Trade and other 
payables are presented as current liabilities unless payment is not due within 12 months from the reporting date.

(r)  Borrowings

All borrowings are recognised at their principal amounts subject to set off arrangements which represent the present 
value of future cash flows associated with servicing the debt. Where interest is payable in arrears the interest expense 
is accrued over the period it becomes due and it is recorded at the contracted rate as part of “Other payables”.

Where interest is paid in advance, the interest expense is recorded as a part of “Prepayments” and released over 
the period to maturity.

74

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         77

1  Summary of significant accounting policies (continued) 

1  Summary of significant accounting policies (continued)

(r)  Borrowings (continued)

Borrowings are removed from the consolidated balance sheet when the obligation specified in the contract is 
discharged, cancelled or expired. The difference between the carrying amount of a financial liability that has 
been extinguished or transferred to another party and the consideration paid, including any non-cash assets 
transferred or liabilities assumed, is recognised in profit or loss as other income or finance costs.

Borrowings are classified as current liabilities unless the Group has an unconditional right to defer settlement of 
the liability for at least 12 months after the reporting period.

(s)  Borrowing costs

Borrowing costs incurred for the construction of any qualifying asset are capitalised during the period of time that 
is required to complete and prepare the asset for its intended use or sale. Other borrowing costs are expensed.

Borrowing costs include interest, amortisation of discounts or premiums relating to borrowings, amortisation 
of ancillary costs incurred in connection with arrangement of borrowings, foreign exchange losses net of any 
hedged amounts on borrowings, including trade creditors and lease finance charges.

Ancillary costs incurred in connection with the arrangement of borrowings are capitalised and amortised over the 
life of the borrowings.

(u)  Employee benefits (continued)

(ii)  Other long-term employee benefit obligations

The liability for long service leave and annual leave which is not expected to be settled within 12 months after the 
end of the period in which the employees render the related service is recognised in the provision for employee 
benefits and measured as the present value of expected future payments to be made in respect of services 
provided by employees up to the end of the reporting period. Consideration is given to expected future wage 
and salary levels, experience of employee departures and periods of service. Expected future payments are 
discounted using market yields at the end of the reporting period on national government bonds with terms to 
maturity and currency that match, as closely as possible, the estimated future cash outflows.

The obligations are presented as current liabilities in the consolidated balance sheet if the entity does not have 
an unconditional right to defer settlement for at least twelve months after the reporting date, regardless of when 
the actual settlement is expected to occur. 

(iii)  Superannuation Plans

The Company and other controlled entities make statutory contributions to several superannuation funds in 
accordance with the directions of its employees. Contributions are expensed in the period to which they relate.

(t)  Provisions

(iv)  Share-based payments

Provisions for legal claims are recognised when the Group has a present legal or constructive obligation as a 
result of past events, it is probable that an outflow of resources will be required to settle the obligation and the 
amount has been reliably estimated. Provisions are not recognised for future operating losses.

Where there are a number of similar obligations, the likelihood that an outflow will be required in settlement is 
determined by considering the class of obligations as a whole. A provision is recognised even if the likelihood of 
an outflow with respect to any one item included in the same class of obligations may be small.

Provisions are measured at the present value of management’s best estimate of the expenditure required to 
settle the present obligation at the end of each reporting period. The discount rate used to determine the present 
value is a pre tax rate that reflects current market assessments of the time value of money and the risks specific 
to the liability. The increase in the provision due to the passage of time is recognised as interest expense.

(u)  Employee benefits

(i)  Short-term obligations

Liabilities for wages and salaries, including non monetary benefits and annual leave expected to be settled 
within 12 months after the end of the period in which the employees render the related service are recognised in 
respect of employees’ services up to the end of the reporting period and are measured at the amounts expected 
to be paid when the liabilities are settled. The liability for annual leave is recognised in the provision for employee 
benefits. All other short-term employee benefit obligations are presented as payables.

Share-based compensation benefits are provided to the Chief Executive Officer via the employment agreement 
between the Company and the Chief Executive Officer.

Share-based compensation benefits are provided to employees other than the Chief Executive Officer via the 
Collection House Limited Executive Share Option Plan. Further details are set out in note 33.

The fair value of options granted under the Executive Share Option Plan and the CEO employment agreement is 
recognised as an employee benefit expense with a corresponding increase in equity. The fair value is measured 
at grant date and recognised over the period during which the employees become unconditionally entitled to  
the options.

The fair value at grant date is independently determined using a Monte Carlo option pricing model that takes into 
account the exercise price, the term of the option, the vesting and performance criteria, the impact of dilution, the 
non-tradeable nature of the option, the share price at grant date and expected price volatility of the underlying 
share, the expected dividend yield and the risk free interest rate for the term of the option.

The fair value of the options granted is adjusted to reflect market vesting conditions, but excludes the impact 
of any non-market vesting conditions (for example, profitability and sales growth targets). Non-market vesting 
conditions are included in assumptions about the number of options that are expected to become exercisable. 
At each balance sheet date, the entity revises its estimate of the number of options that are expected to become 
exercisable. The employee benefit expense recognised each period takes into account the most recent estimate.

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2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         79

1  Summary of significant accounting policies (continued)

1  Summary of significant accounting policies (continued)

(u)  Employee benefits (continued)

(iv)  Share-based payments (continued) 

Performance Rights compensation benefits are provided to key employees via the Collection House Performance 
Rights Plan (PRP). The fair value of the performance rights granted under the PRP was independently determined. 
The fair value at grant date has been calculated using the five day volume weighted average price (VWAP). 
The expense is recognised over the vesting period. The expense for each relevant financial year will require an 
assessment at each reporting date of the probability that each performance hurdle will be achieved. This probability 
factor will then be multiplied by the total number of rights apportioned to each performance hurdle to determine 
the number used in calculating the charge to profit and loss. Further details are set out in note 33.

(v)  Termination benefits

Termination benefits are payable when employment is terminated before the normal retirement date, or when 
an employee accepts voluntary redundancy in exchange for these benefits. The Group recognises termination 
benefits when it is demonstrably committed to either terminating the employment of current employees 
according to a detailed formal plan without possibility of withdrawal or to providing termination benefits as a 
result of an offer made to encourage voluntary redundancy. Benefits falling due more than 12 months after the 
end of the reporting period are discounted to present value.

(v)  Contributed equity

Ordinary shares are classified as equity.

Incremental costs directly attributable to the issue of new shares are shown in equity as a deduction, net of tax, 
from the proceeds.

Where any group company purchases the Company’s equity instruments, for example as the result of a share 
buy-back or a share-based payment plan, the consideration paid, including any directly attributable incremental 
costs (net of income taxes) is deducted from equity attributable to the equity holders of Collection House Limited 
as treasury shares until the shares are cancelled or reissued. Where such ordinary shares are subsequently 
reissued, any consideration received, net of any directly attributable incremental transaction costs and the related 
income tax effects, is included in equity attributable to the equity holders of Collection House Limited.

(w)  Dividends

Provision is made for the amount of any dividend declared, being appropriately authorised and no longer at  
the discretion of the entity, on or before the end of the reporting period but not distributed at the end of the 
reporting period.

(x)  Earnings per share

(i)  Basic earnings per share

Basic earnings per share is calculated by dividing:

the profit attributable to owners of the Company, excluding any costs of servicing equity other than 
ordinary shares

by the weighted average number of ordinary shares outstanding during the financial year, adjusted for  
bonus elements in ordinary shares issued during the year and excluding treasury shares (note 32).

• 

• 

78

(x)  Earnings per share (continued)

(ii)  Diluted earnings per share

Diluted earnings per share adjusts the figures used in the determination of basic earnings per share to take into account: 

• 

• 

the after income tax effect of interest and other financing costs associated with dilutive potential ordinary 
shares, and

the weighted average number of additional ordinary shares that would have been outstanding assuming the 
conversion of all dilutive potential ordinary shares. 

(y)  Goods and Services Tax (GST)

Revenues, expenses and assets are recognised net of the amount of associated GST, unless the GST incurred 
is not recoverable from the taxation authority. In this case it is recognised as part of the cost of acquisition of the 
asset or as part of the expense.

Receivables and payables are stated inclusive of the amount of GST receivable or payable. The net amount of 
GST recoverable from, or payable to, the taxation authority is included with other receivables or payables in the 
consolidated balance sheet.

Cash flows are presented on a gross basis. The GST components of cash flows arising from investing or financing 
activities which are recoverable from, or payable to the taxation authority, are presented as operating cash flows.

(z)  Rounding of amounts

The Company is of a kind referred to in Class Order 98/100, issued by the Australian Securities and Investments 
Commission, relating to the ‘rounding off’ of amounts in the financial statements. Amounts in the financial 
statements have been rounded off in accordance with that Class Order to the nearest thousand dollars, or in 
certain cases, the nearest dollar.

(aa) New accounting standards and interpretations

Certain new accounting standards and interpretations have been published that are not mandatory for the 30 
June 2015 reporting period and have not been early adopted by the Group. The Group’s assessment of the 
impact of these new standards and interpretations is set out below. 

At the date of authorisation of the financial report, the following relevant Standards and Interpretations were 
issued but not yet effective:

(i)  AASB 9 Financial Instruments (December 2014) and associated Amending Standards (applicable to annual 

reporting periods beginning on or after 1 January 2018);

(ii)  AASB 15 Revenue from Contracts with Customers (applicable to annual reporting periods commencing on 

or after 1 January 2017).

The Group does not expect to adopt the new standards before their operative date. The Group is currently 
evaluating the impact of the new standards, however they are not expected to have a material impact on the Group. 

There are no other standards that are not yet effective and that are expected to have a material impact on the 
Group in the current or future reporting periods and on foreseeable future transactions.

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         81

1  Summary of significant accounting policies (continued)

2  Financial risk management

(ab) Parent entity financial information

The financial information for the parent entity, Collection House Limited, disclosed in note 36 has been prepared 
on the same basis as the consolidated financial statements, except as set out below.

(i) 

Investments in subsidiaries, associates and joint venture entities

Investments in subsidiaries, associates and joint venture entities are accounted for at cost in the financial 
statements of Collection House Limited. Dividends received from associates are recognised in the parent entity’s 
profit or loss, rather than being deducted from the carrying amount of these investments. 

(ii)  Tax consolidation legislation

Collection House Limited and its wholly-owned Australian controlled entities have implemented the tax 
consolidation legislation.

The head entity, Collection House Limited, and the controlled entities in the tax consolidated group account 
for their own current and deferred tax amounts. These tax amounts are measured as if each entity in the tax 
consolidated group continues to be a stand alone taxpayer in its own right.

In addition to its own current and deferred tax amounts, Collection House Limited also recognises the current tax 
liabilities (or assets) and the deferred tax assets arising from unused tax losses and unused tax credits assumed 
from controlled entities in the tax consolidated group.

The entities have also entered into a tax funding agreement under which the wholly-owned entities fully 
compensate Collection House Limited for any current tax payable assumed and are compensated by Collection 
House Limited for any current tax receivable and deferred tax assets relating to unused tax losses or unused tax 
credits that are transferred to Collection House Limited under the tax consolidation legislation. The funding amounts 
are determined by reference to the amounts recognised in the wholly-owned entities’ financial statements.

The amounts receivable/payable under the tax funding agreement are due upon receipt of the funding advice 
from the head entity, which is issued as soon as practicable after the end of each financial year. The head entity 
may also require payment of interim funding amounts to assist with its obligations to pay tax instalments.

Assets or liabilities arising under tax funding agreements with the tax consolidated entities are recognised as 
current amounts receivable from or payable to other entities in the group.

Any difference between the amounts assumed and amounts receivable or payable under the tax funding 
agreement are recognised as a contribution to (or distribution from) wholly-owned tax consolidated entities.

(iii)  Financial guarantees

The parent entity has provided no financial guarantees in relation to loans and payables of subsidiaries.

(ac) Change in accounting estimates

In accordance with AASB138 Intangible assets, the Group has reviewed its accounting estimates with regard to 
the useful life of IT development and software. The useful life of IT development and software was previously 
amortised over a period ranging from 2 to 12 years. During the year the Group has reviewed the useful life of 
internally generated software and have concluded that the useful life be extended to 15 years commencing from 
1 July 2014. The effects of this change is not material to the current years results, and it not expected to have a 
material impact on future years results.

80

The Group’s activities expose it to a variety of financial risks: market risk (including currency risk, interest rate risk and 
price risk), credit risk and liquidity risk. The Group’s overall risk management program focuses on the unpredictability 
of financial markets and seeks to minimise potential adverse effects on the financial performance of the Group. 
The Group uses different methods to measure different types of risk to which it is exposed. These methods include 
sensitivity analysis in the case of interest rate, foreign exchange and other price risks, aging analysis for credit risk and 
cash flow analysis to determine the risk associated with the Purchased Debt Ledger portfolio.

Risk management is carried out by the finance department under policies approved by the Audit and Risk 
Management Committee of the Board. Under the authority of the Board of Directors the Audit and Risk Management 
Committee ensures that the total risk exposure of the Group is consistent with the Business Strategy and within the 
risk tolerance of the Group. Regular risk reports are tabled before the Audit and Risk Management Committee.

Within this framework, the Finance team identifies, evaluates and manages financial risks in close co-operation 
with the Group’s operating units.

a) 

 Market risk

(i)  Foreign exchange risk

The Group operates internationally and is exposed to foreign exchange risk arising from various currency 
exposures, primarily with respect to the NZ Dollar and the Philippine Peso.

Foreign exchange risk arises from future commercial transactions and recognised assets and liabilities 
denominated in a currency that is not the entity’s functional currency.

Sensitivity

At 30 June 2015, had the Australian Dollar weakened/strengthened by 10% against the NZ Dollar or the Philippine 
Peso with all other variables held constant, the impact for the year would have been immaterial to both profit for 
the year and equity.

(ii)  Price risk

The Group is not exposed to price risk, as there are no subsidiary company investments in the consolidated results.

(iii)  Cash flow and fair value interest rate risk

The Group is exposed to interest rate risk from two sources – Trade interest rate risk and Investment interest rate risk.

Trade interest rate risk

As the Group has no significant interest bearing assets, the Group’s income and operating cash flows are not 
materially exposed to changes in market interest rates.

The Group’s main trade interest rate risk arises from long-term borrowings. Borrowings issued at variable rates 
expose the Group to cash flow interest rate risk. Borrowings issued at fixed rates expose the Group to fair value 
interest rate risk, if the borrowings are carried at fair value. During 2015 and 2014, the Group borrowings at variable 
rates were denominated in Australian Dollars only.

The Group analyses trade interest rate exposure in the context of current economic conditions. Management is 
aware of the impact on profits of specific interest rate increases, and annual budgets and ongoing forecasts are 
framed based upon group and market expectations of interest rate levels for the coming year.

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:2  Financial risk management (continued)

(a)  Market risk (continued)

(iii)  Cash flow and fair value interest rate risk (continued)

Trade interest rate risk (continued)

Interest rate hedges and swaps are an available tool for managing interest rate risk within the Group. The Board 
has authorised their use and if it is determined that it would be profitable and / or advantageous to the Group, 
these tools will be used.

On 17 September 2012, the Company confirmed an interest rate swap transaction for an amount of $15m at a fixed 
rate of 3.02% per annum effective as at 7 September 2012 and continuing until 7 September 2015. On 21 September 
2012, the Company confirmed an interest rate swap transaction for an amount of $14.5m at a fixed rate of 2.86% per 
annum effective as at 21 September 2012 and continuing until 21 September 2015. On 29 January 2014, the Company 
confirmed an interest rate swap transaction for an amount of $12.6m at a fixed rate of 2.895% per annum effective as 
at 30 January 2014 and continuing until 1 February 2016. On 16 May 2014, the Company confirmed an interest rate 
swap transaction for an amount of $46m at a fixed rate of 3.05% per annum effective as at 28 July 2014 and continuing 
until 27 January 2017. On 9 February 2015, the Company confirmed an interest rate swap transaction for an amount of 
$20m at a fixed rate of 1.86% per annum effective as at 9 February 2015 and continuing until 9 February 2018.

As at the reporting date, the Group had the following variable rate borrowings and interest rate swap  
contracts outstanding:

30 June 2015

30 June 2014

Weighted 
average 
interest rate 
%

3.5%

3.7%

Weighted 
average 
interest rate  
%

3.6%

4.0%

Balance 
$’000

119,000

(108,100)

10,900

Balance 
$’000

100,123

(88,100)

12,023

Consolidated

Bank overdrafts and bank loans

Interest rate swaps (notional principal amount)

Net exposure to cash flow interest rate risk

Investment interest rate risk

In addition the Group is exposed to Investment interest rate risk which arises from the significant investment in 
Purchased Debt Ledgers. A number of different types of risk arise from the PDL investments. All PDL risks are 
managed together as described below.

Interest rate risk

Group sensitivity

At 30 June 2015, if interest rates had changed by +/- 25 basis points from the year end rates with all other 
variables held constant, post-tax profit for the year would have been $21,000 lower/higher (2014 change of  
25 bps: $23,000 lower/higher), mainly as a result of higher/lower interest expense from net borrowings.  
Other components of equity would have been $21,000 lower/higher (2014 $23,000 lower/higher) mainly as a 
result of an increase/decrease in cash not required for interest payments. Other financial assets and liabilities  
are not interest bearing and therefore are not subject to interest rate risk.

82

         83

2  Financial risk management (continued)

(a)  Market risk (continued)

(iv)  Summarised sensitivity analysis 

The following table summarises the sensitivity of the Group’s financial assets and financial liabilities to interest rate risk.

Carrying  
amount  
$’000

931

10,900

Carrying  
amount  
$’000

1,280

12,023

Interest rate risk

 -25 bps

+25 bps

Profit
$’000

Equity  
$’000

Profit  
$’000

Equity  
$’000

2

19

21

21

2

19

21

21

(2)

(19)

(21) 

(21)

(2)

(19)

(21) 

(21)

Interest rate risk

 -25 bps

+25 bps

Profit
$’000

Equity  
$’000

Profit  
$’000

Equity  
$’000

2

21

23

23

2

21

23

23

(2)

(21)

(23)

(23)

(2)

(21)

(23)

(23)

Consolidated
30 June 2015

Financial liabilities

Borrowings

Total increase / (decrease)  
in financial liabilities

Total increase / (decrease)

Consolidated
30 June 2014

Financial liabilities

Borrowings

Total increase / (decrease)  
in financial liabilities

Total increase / (decrease)

(b)  Credit risk

The Group is exposed to credit risk from two sources – Trade credit risk and Investment credit risk.

Trade credit risk

Trade credit risk is managed on a Group basis. Trade credit risk arises from cash and cash equivalents, derivative 
financial instruments and deposits with banks and financial institutions, as well as credit exposures to clients, 
including outstanding receivables and committed transactions.

The Group has no significant concentrations of trade credit risk. The Group has policies in place to ensure that 
services are made to customers with an appropriate credit history.

Investment credit risk

In addition the Group is exposed to Investment credit risk which arises from the significant investment in 
Purchased Debt Ledgers. A number of different types of risk arise from the PDL investments. All PDL risks are 
managed together as described below.

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         85

2  Financial risk management (continued)

(c)  Liquidity risk

2  Financial risk management (continued)

(c)  Liquidity risk (continued)

Prudent liquidity risk management implies maintaining sufficient cash and the availability of funding through 
an adequate amount of committed credit facilities and the ability to close out market positions. Due to the 
dynamic nature of the underlying businesses, the Finance Team aims to maintain flexibility in funding by keeping 
committed credit lines available.

Management monitors rolling forecasts of the Group’s liquidity reserve on the basis of expected cash flow.  
Cash flows are forecast on a day to day basis across the Group to ensure that sufficient funds are available to 
meet requirements on the basis of expected cash flows. This is generally carried out at local level in the operating 
companies of the Group in accordance with practice and limits set by the Group. These limits vary by location 
to take into account the liquidity of the market in which the entity operates. In addition, the Group’s liquidity 
management policy involves projecting cash flows in major currencies and considering the level of liquid assets 
necessary to meet these, monitoring balance sheet liquidity ratios against internal and external regulatory 
requirements and maintaining debt financing plans.

Financing arrangements 

The Group had access to the following borrowing facilities throughout the year:

Term debt facility

Group set off

Consolidated

30 June  
2015 
$’000

125,000

7,500

30 June  
2014 
$’000

115,000

5,000

The group set off can be drawn upon at any time and the term debt option can be drawn upon within 2 days,  
the group set off is repayable on demand, and the term debt is repayable at the end of the term. 

The facility, which was syndicated in January 2014, was subject to meeting a number of financial undertakings. 
The undertakings are reviewed by the Audit and Risk Management Committee each month, and are reported on 
to the finance provider bi-annually. All companies within the Group are required to notify the finance provider of 
any event of default as soon as it becomes aware of them.

In addition to the above the Group is required to keep the finance provider fully informed of relevant details of the 
Group as they arise.

Further details of the banking facility and interest rate swaps entered into during the year are set out in note 19.

The table below analyses the Group’s financial liabilities into relevant maturity groupings based on the remaining 
period at the reporting date to the contractual maturity date. The amounts disclosed in the table are the 
contractual undiscounted cash flows. Balances due within 12 months equal their carrying balances, as the impact 
of discounting is not significant.

Contractual  
maturities of  
financial liabilities

Less than 
6 months

6-12 
months

Between 
1 and 2 
years

Between 
2 and 5 
years

Over 5 
years

Total 
contractual 
cash flows

Carrying 
amount 
(assets) / 
liabilities

At 30 June 2015

$’000

$’000

$’000

$’000

$’000

$’000

$’000

Non-derivatives

Non-interest bearing

16,013

Variable rate

–

Total non-derivatives

16,013

–

–

–

–

931

931

–

119,000

119,000

–

–

–

16,013

119,931

135,944

–

–

–

Less than 
6 months

6-12 
months

Between 
1 and 2 
years

Between 
2 and 5 
years

Over 5 
years

Total 
contractual 
cash flows

Carrying 
amount 
(assets) / 
liabilities

At 30 June 2014

$’000

$’000

$’000

$’000

$’000

$’000

$’000

Non-derivatives

Non-interest bearing

Variable rate

Total non-derivatives

13,628

323

13,951

–

–

–

–

1,280

1,280

–

99,800

99,800

–

–

–

13,628

101,403

115,031

–

–

–

(d)  Cash flow and fair value interest rate risk

The Group’s interest-rate risk arises from long-term borrowings. Borrowings issued at variable rates expose 
the Group to cash flow interest-rate risk. Group finance facilities are a combination of overdraft and short-term 
commercial bill facilities, all of which are on a variable interest rate basis. In the current interest rate environment, 
this approach maximises available cash with minimal exposure to interest rate movements. All aspects of the 
financing arrangements, including interest rate structuring can be reviewed as required during the life of the 
facility. The Board of Directors has authorised the use of interest rate swaps as a tool to manage interest rate risk. 
At 30 June 2015, the Group has entered into five interest rate swaps as per note 2(a).

84

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 
3  Critical accounting estimates and judgements

3  Critical accounting estimates and judgements

         87

(b)  Critical judgements in applying the entity’s accounting policies (continued)

(ii)  Useful lives of property, plant and equipment

The Group’s management determines the estimated useful lives and related depreciation charges for property, 
plant and equipment at the time of acquisition. As described in note 1(o) useful lives are reviewed regularly 
throughout the year for appropriateness.

4  Segment information

(a)  Description of segments

Individual business segments are identified on the basis of grouping individual products or services subject to similar 
risks and returns. The business segments reported are: Collection Services and Purchased Debt Ledgers. The Group 
has identified its operating segments based on the internal reports that are reviewed and used by the Board of 
Directors (chief operating decision makers) in assessing performance and determining the allocation of resources.

The consolidated entity is organised on a global basis into the following divisions by product and service type.

Collection Services

The earning of commissions on the collection of debts for clients.

Purchased Debt Ledgers

The collection of debts from client ledgers acquired by the Group.

Estimates and judgements are continually evaluated and are based on historical experience and other factors, 
including expectations of future events that may have a financial impact on the Group and that are believed to be 
reasonable under the circumstances.

(a)  Critical accounting estimates and assumptions

The Group makes estimates and assumptions concerning the future. The resulting accounting estimates will, by 
definition, seldom equal the related actual results. The estimates and assumptions that have a significant risk of 
causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year are 
discussed below.

(i)  Estimated impairment of goodwill

Each six months the Group tests whether goodwill has suffered any impairment, in accordance with the 
accounting policy stated in note 1(p). The recoverable amounts of cash generating units have been determined 
based on value in use calculations. These calculations require the use of assumptions. Refer to note 14 for details 
of these assumptions and the potential impact of changes to the assumptions.

(ii)  Estimated impairment of non-financial assets and intangible assets other than goodwill

Each six months the Group tests whether the non-financial assets or intangible assets of the Group (other 
than goodwill) have suffered any impairment, in accordance with the accounting policy stated in note 1(i).  
The recoverable amounts of cash-generating units have been determined based on value-in-use calculations. 
These calculations require the use of assumptions.

(iii)   Estimated fair value of other financial assets

At each reporting date the Group determines the fair value of financial assets in accordance with the accounting 
policy stated at note 1(m). The calculation of fair value requires the use of assumptions.

(iv)   Performance rights

The Group determines the amount to be posted to the share-based payments reserve based on management’s 
best estimate of employees meeting their performance hurdles. The value of performance rights could change if 
the number of employees that meet their performance hurdles differs significantly from managements estimate.

(b)  Critical judgements in applying the entity’s accounting policies

(i)  Employee benefits

Management judgment is applied in determining the key assumptions used in the calculation of long service 
leave at balance date:

• 

• 

• 

• 

future increases in wages and salaries

future on-cost rates

discount rates

 experience of employee departures and period of service

86

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:4  Segment information (continued)

(b)  Segment information provided to the Board 

4  Segment information (continued)

(b)  Segment information provided to the Board (continued)

         89

Collection 
services 
$’000

Purchased 
debt 
ledgers 
$’000

Intersegment 
eliminations/
unallocated 
$’000

Total 
continuing 
operations 
$’000

Discontinued 
operations 
$’000

Consolidated 
$’000

2015

Segment revenue

Sales to external customers 

47,848

Collection 
services 
$’000

Purchased 
debt 
ledgers 
$’000

Intersegment 
eliminations/
unallocated 
$’000

Total 
continuing 
operations 
$’000

Discontinued 
operations 
$’000

Consolidated 
$’000

Intersegment sales 

Total sales revenue

Interest income

Total segment revenue 

Intersegment elimination

Consolidated revenue

Segment result 

Segment result 

Interest expense and 
borrowing costs

Unallocated revenue less 
unallocated expenses

Profit before income tax

Income tax expense

Profit for the year

Segment assets  
and liabilities

Segment assets

Unallocated assets

Total assets

Unallocated liabilities

Total liabilities

Other segment information

Acquisitions of property, 
plant and equipment, 
intangibles and other non- 
current segment assets

Total acquisitions

Depreciation and 
amortisation expense

Total depreciation and 
amortisation

903

48,751

–

48,751

–

–

–

77,552

77,552

–

–

–

–

–

47,848

903

48,751

77,552

126,303

(260)

126,043

9,373

31,898

–

41,271

(5,915)

(3,464)

31,892

(9,409)

22,483

182,145

259,515

(126,006)

315,654

–

Segment liabilities 

19,766

131,564

(129,217)

3,475

73,819

–

1,148

886

411

2,445

Other non cash expenses

245

50,247

1,226

88

–

315,654

22,113

122,876

144,989

77,294

77,294

2,445

51,718

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

47,848

903

48,751

77,552

126,303

(260)

126,043

41,271

(5,915)

(3,464)

31,892

(9,409)

22,483

315,654

–

315,654

22,113

122,876

144,989

77,294

77,294

2,445

2,445

51,718

2014

Segment revenue

Sales to external customers

Intersegment sales 

Total sales revenue

Interest income

Total segment revenue 

Intersegment elimination

Consolidated revenue

Segment result 

Segment result

Interest expense and 
borrowing costs

Unallocated revenue less 
unallocated expenses

Profit before income tax

Income tax expense

Profit for the year

Segment assets 
and liabilities

Segment assets

Unallocated assets

Total assets

Segment liabilities 

Unallocated liabilities

Total liabilities

Other segment information

Acquisitions of property, 
plant and equipment, 
intangibles and other non- 
current segment assets

Total acquisitions

Depreciation and 
amortisation expense

Total depreciation and 
amortisation

43,785

648

44,433

–

44,433

–

–

–

63,118

63,118

–

–

–

–

–

43,785

648

44,433

63,118

107,551

(214)

107,337

8,140

27,593

–

35,733

(5,474)

(3,299)

26,960

(8,255)

18,705

173,573

233,678

(122,021)

285,230

19,553

127,109

(125,944)

5,092

82,833

–

–

285,230

20,718

108,522

129,240

87,925

87,925

1,005

783

(107)

1,681

Other non cash expenses

104

43,664

927

1,681

44,695

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

43,785

648

44,433

63,118

107,551

(214)

107,337

35,733

(5,474)

(3,299)

26,960

(8,255)

18,705

285,230

–

285,230

20,718

108,522

129,240

87,925

87,925

1,681

1,681

44,695

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 
4  Segment information (continued)

(c)  Geographical information

The consolidated entity operates in two main geographical areas, Australia and New Zealand.

Segment revenues from 
sales to external customers

Segment assets

Acquisitions of property, 
plant and equipment, 
intangibles and other non- 
current segment assets

30 June  
2015  
$’000

121,001

4,399

–

30 June  
2014  
$’000

101,089

5,814

–

30 June  
2015  
$’000

304,526

9,893

1,236

125,400

106,903

315,654

30 June  
2014  
$’000

273,172

11,437

621

285,230

30 June  
2015  
$’000

77,288

3

3

30 June  
2014  
$’000

87,071

854

–

77,294

87,925

Australia

New Zealand

Philippines

Segment revenues are allocated based on the country in which the customer is located. Segment assets and 
capital expenditure are allocated based on where the assets are located.

(i)  Accounting policies

Segment information is prepared in conformity with the accounting policies of the entity as disclosed in note 1 (c) 
and AASB 8 Operating Segments.

Segment revenues, expenses, assets and liabilities are those that are directly attributable to a segment and 
the relevant portion that can be allocated to the segment on a reasonable basis. Segment assets include all 
assets used by a segment and consist primarily of operating cash, receivables, property, plant and equipment 
and goodwill and other intangible assets, net of related provisions. While most of these assets can be directly 
attributable to individual segments, the carrying amounts of certain assets used jointly by segments are allocated 
based on reasonable estimates of usage. Segment liabilities consist primarily of trade and other payables, 
employee benefits and interest bearing liabilities. Segment assets and liabilities do not include income taxes.

Unallocated items mainly comprise interest or dividend earning assets and revenue, interest bearing loans, 
borrowing costs and corporate assets and expenses.

Segment capital expenditure is the total cost incurred during the period to acquire segment assets that are 
expected to be used for more than one period.

(ii)  Segment margins 

Margin on segment revenue

(d)  Other segment information

Collection services

Purchased debt ledgers

30 June  
2015  
%

19

30 June  
2014  
%

18

30 June  
2015 
 %

41

30 June  
2014  
%

44

Sales between segments are carried out at arm’s length and are eliminated on consolidation. The revenue from 
external parties reported to the chief operating decision maker is consistent with that in the income statement.

90

         91

Consolidated

30 June  
2015  
$’000

77,552

47,970

521

126,043

30 June  
2014  
$’000

63,118

43,903

316

107,337

5  Revenue

Interest income

Commission

Other revenue

Revenue from continuing operations

Adjustments to the carrying amount of purchased debt ledgers as a result of changes in estimated cash flows 
were not significant during the year. These have been included in interest revenue above. 

6  Expenses

Profit before income tax includes the following specific expenses:

Depreciation

Leasehold improvements, plant and equipment

Total depreciation

Amortisation

Computer software

Customer contracts

Business formation costs

Stamp Duty

Total amortisation

Total depreciation and amortisation

Finance expenses

Interest and finance charges paid/payable

Amount capitalised (a)

Finance costs expensed

Rental expense relating to operating leases

Minimum lease payments

Total rental expense relating to operating leases

(a)  Capitalised borrowing costs

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

1,116

1,116

535

330

38

426

1,329

2,445

6,357

(442)

5,915

6,087

6,087

1,120

1,120

42

148

19

352

561

1,681

5,753

(279)

5,474

4,693

4,693

The capitalisation rate used to determine the amount of borrowing costs to be capitalised is the weighted average 
interest rate applicable to the entity’s outstanding borrowings during the year, in this case 5.1% (2014 – 4.1%).

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 
7 

Income tax expense

8  Current assets – Cash and cash equivalents

(a) Income tax expense

Income tax expense – Profit from continuing operations

9,409

8,255

Cash at bank and in hand

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

         93

Consolidated

30 June  
2015  
$’000

7,222

7,222

30 June  
2014  
$’000

704

704

Income tax expense is attributable to:

Current tax

Deferred tax

Under (over) provided in previous years

Aggregate income tax expense

Deferred income tax (revenue) expense included in income tax expense comprises:

Decrease (increase) in deferred tax assets (note 13)

(Decrease) increase in deferred tax liabilities (note 20)

9,708

523

(822)

9,409

125

398

523

11,983

(2,890)

(838)

8,255

(261)

(2,629)

(2,890)

(b) Numerical reconciliation of income tax expense to prima facie  

tax payable

Profit from continuing operations before income tax expense

Tax at the Australian tax rate of 30% (2014 – 30%)

31,892

9,568

26,960

8,088

Tax effect of amounts which are not deductible (taxable) in calculating taxable income:

Non deductible expenses

Effect of tax rates in foreign jurisdictions

Tax exempt (income) / loss

Adjustments for current tax of prior periods

231

25

(201)

9,623

(214)

(214)

390

14

(91)

8,401

(146)

(146)

Income tax expense

9,409

8,255

92

(a)  Reconciliation of cash at the end of the year

The above figures are reconciled to cash at the end of the financial year as shown in the statement of cash flows 
as follows:

Balances as above

Bank overdrafts (note 16)

Balances per statement of cash flows

(b)  Risk exposure

Consolidated

30 June  
2015  
$’000

7,222

–

7,222

30 June  
2014  
$’000

704

(323)

381

The Group’s and the parent entity’s exposure to interest rate risk is discussed in note 2. The maximum exposure to 
credit risk at the reporting date is the carrying amount of each class of cash and cash equivalents mentioned above. 

(c)  Bank overdraft right of set off

With effect from 1 July 2004, the Company holds a contractual right of set-off between the current overdraft 
balance and the cash at bank balances. 

9  Current assets –Trade and other receivables

Net trade receivables

Trade receivables

Provision for impairment of receivables (a)

Other receivables (c)

Prepaid expenses

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

5,302

(96)

5,205

3,360

1,699

10,265

5,065

(49)

5,016

3,295

1,263

9,574

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:9  Current assets –Trade and other receivables (continued)

9  Current assets –Trade and other receivables (continued)

(a) 

Impaired trade receivables

(b)  Past due but not impaired

         95

As at 30 June 2015, trade receivables of the Group of $1,056,000 (2014 – $2,357,000) were past due but not 
impaired. These relate to a number of independent customers for whom there is no recent history of default. 

The ageing analysis of these trade receivables is as follows:

Up to 3 months

Over 3 months

(c)  Other receivables

These amounts relate to accrued revenue and other assets.

(d)  Foreign exchange and interest rate risk

Consolidated

30 June  
2015  
$’000

1,052

4

1,056

30 June  
2014  
$’000

1,589

768

2,357

Information about the Group’s exposure to foreign currency risk and interest rate risk in relation to trade and other 
receivables is provided in note 2.

(e)  Fair value and credit risk

Due to the short-term nature of these receivables, their carrying amount is assumed to approximate their fair value.

(f)  Risk exposure

The maximum exposure to credit risk at the reporting date is the carrying amount of each class of receivables 
mentioned above. Refer to note 2 for more information on the risk management policy of the Group and the credit 
quality of the entity’s trade receivables.

As at 30 June 2015 current trade receivables of the Group with a nominal value of $426,000 (2014 – $218,000) 
were assessed as potentially impaired. The amount of the provision was $96,000 (2014 – $49,000). The individually 
impaired receivables mainly relate to debtors which have been outstanding for more than 90 days. It has been 
assessed that a portion of these receivables are expected to be recovered.

The ageing of these receivables is as follows:

1 to 3 months

Over 3 months

Movements in the provision for impairment of receivables are as follows:

At 1 July 

Provision for impairment recognised during the year

Receivables written off during the year as uncollectible

Unused amount reversed 

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

–

426

426

–

218

218

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

49

81

(1)

(33)

96

102

49

–

(102)

49

The creation and release of the provision for impaired receivables has been included in ‘other expenses’ in 
the income statement. Amounts charged to the allowance account are generally written off when there is no 
expectation of recovering additional cash.

The other classes within trade and other receivables do not contain impaired assets and are not past due.  
Based on the credit history of these other classes, it is expected that these amounts will be received when due. 
The Group does not hold any collateral in relation to these receivables.

94

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         97

10  Purchased debt ledgers

(a)   Other financial assets subsequently measured at amortised cost

12  Non-current assets – Property, plant and equipment

Current

Non-current

Total other financial assets subsequently measured at amortised cost

Consolidated

30 June  
2015  
$’000

57,167

198,822

255,989

30 June  
2014  
$’000

51,669

182,581

234,250

PDLs are measured at amortised cost using the effective interest method in accordance with AASB 9  
Financial Instruments.

The effective interest rate is the implicit interest rate based on forecast collections determined in the period of 
acquisition of an individual PDL and equates to the Internal Rate of Return (IRR) of the forecast cash flows without 
any consideration of collection costs.

(b)  Risk exposure

Information about the Group’s exposure to credit risk, foreign exchange and price risk are provided in note 2.

11 

Current assets – Other current assets

Other deposits

Legal and court costs capitalised – net

Consolidated

30 June  
2015  
$’000

120

969

1,089

30 June  
2014  
$’000

103

941

1,044

96

Plant and 
equipment 
$’000

Leasehold 
improvements 
$’000

Leased 
plant and 
equipment 
$’000

Work-in- 
progress 
$’000

6,962

(5,143)

1,819

1,819

624

(1)

(708)

66

1,800

7,682

(5,882)

1,800

3,892

(1,519)

2,373

2,373

157

–

(398)

465

2,597

4,520

(1,923)

2,597

–

–

–

–

–

–

–

–

–

–

–

–

513

–

513

513

1,057

–

–

(531)

1,039

1,039

–

1,039

Plant and 
equipment 
$’000

Leasehold 
improvements 
$’000

Leased 
plant and 
equipment 
$’000

Work-in- 
progress 
$’000

1,800

99

(8)

(666)

1,261

2,486

8,952

(6,466)

2,486

2,597

–

(8)

(450)

297

2,436

4,806

(2,370)

2,436

–

–

–

–

–

–

–

–

–

1,039

1,072

–

–

(1,558)

553

553

–

553

Total  
$’000

11,367

(6,662)

4,705

4,705

1,838

(1)

(1,106)

–

5,436

13,241

(7,805)

5,436

Total  
$’000

5,436

1,171

(16)

(1,116)

–

5,475

14,311

(8,836)

5,475

At 1 July 2013

Cost or fair value

Accumulated depreciation

Net book amount

Year ended 30 June 2014

Opening net book amount

Additions

Disposals

Depreciation charge

Transfers

Closing net book amount

At 30 June 2014

Cost or fair value

Accumulated depreciation

Net book amount

Year ended 30 June 2015

Opening net book amount

Additions

Disposals

Depreciation charge

Transfers

Closing net book amount

At 30 June 2015

Cost or fair value

Accumulated depreciation

Net book amount

(a)  Non-current assets pledged as security

Refer to note 19 for information on non-current assets pledged as security by the Group.

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 
13  Non-current assets – Deferred tax assets

14  Non-current assets – Intangible assets

         99

The balance comprises temporary differences attributable to:

Tax losses

Provisions and employee benefits

Accruals 

Doubtful debts

Future deductible windup costs

Other

Set-off of deferred tax liabilities pursuant to set-off provisions (note 20)

Net deferred tax assets

Movements:

Opening balance at 1 July

Change in tax rate 

Credited / (charged) to the income statement (note 7)

Closing balance at 30 June 

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

238

1,356

53

29

6

12

297

1,257

224

15

9

17

1,694

1,819

(1,694)

(1,819)

–

–

1,819

–

(125)

1,694

1,558

–

261

1,819

Movements – 
Consolidated

Tax losses 
$’000

Provisions 
and 
employee 
benefits 
$’000 

Accruals 
$’000 

Doubtful 
debts 
$’000 

Future 
deductible 
windup 
costs 
$’000 

Other 
$’000 

Total 
$’000

At 30 June 2013

• to profit or loss

At 30 June 2014

192

105

297

1,027

230

1,257

277

(53)

224

31

(16)

15

16

(7)

9

15

2

17

1,558

261

1,819

Movements – 
Consolidated

Tax losses 
$’000

Provisions 
and 
employee 
benefits 
$’000 

Accruals 
$’000 

Doubtful 
debts 
$’000 

Future 
deductible 
windup 
costs 
$’000 

Other 
$’000 

Total 
$’000

At 30 June 2014

• to profit or loss

At 30 June 2015

297

(59)

238

1,257

99

1,356

224

(171)

53

15

14

29

9

(3)

6

17

(5)

12

1,819

(125)

1,694

98

Computer 
software 
$’000

Customer 
contracts 
$’000

Goodwill

Other 
intangible 
assets 
$’000

Work-in- 
progress 
– cost * 
$’000

Total 
$’000

At 1 July 2013

Cost

Accumulated amortisation and 
impairment

Net book amount

Year ended 30 June 2014

Opening net book amount

Exchange differences

Acquisition of business

Additions – internal development

Amortisation charge

Disposals

Transfers

23,231

8,062

(3,763)

19,468

(6,948)

1,114

19,468

1,114

13

240

–

–

–

–

–

–

128

(42)

–

–

–

–

–

–

–

2,487

–

(148)

–

–

Closing net book amount

19,721

1,200

2,339

At 30 June 2014

Cost

Accumulated amortisation and 
impairment

Net book amount

Year ended 30 June 2015

Opening net book amount

Exchange differences

Acquisition of business

Additions – internal development

Amortisation charge

Disposals

Transfers

23,484

8,190

2,487

(3,763)

19,721

(6,990)

1,200

(148)

2,339

19,721

(2)

–

–

–

–

–

–

–

63

(535)

(7)

2,642

3,363

–

–

–

(330)

–

–

2,009

Closing net book amount

19,719

At 30 June 2015

Cost

Accumulated amortisation and 
impairment

Net book amount

23,482

10,887

2,487

(3,763)

19,719

(7,524)

3,363

(478)

2,009

–

–

–

–

–

–

–

(19)

–

184

165

184

(19)

165

7,670

38,963

–

7,670

(10,711)

28,252

7,670

28,252

–

–

3,311

–

–

(184)

10,797

13

2,727

3,439

(209)

–

–

34,222

10,797

45,142

–

(10,920)

10,797

34,222

–

–

–

(38)

–

–

127

184

(57)

127

–

–

2,241

–

–

(2,642)

10,396

(2)

–

2,304

(903)

(7)

–

35,614

10,396

47,436

–

10,396

(11,822)

35,614

1,200

2,339

165

10,797

34,222

* Work in progress includes capitalised development costs of an internally generated intangible asset which is under development. 

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:14  Non-current assets – Intangible assets (continued)

14  Non-current assets – Intangible assets (continued)

(a) 

Impairment tests for goodwill

(d)  Impact of possible changes in key assumptions

Goodwill is allocated to the Company’s cash-generating units (CGUs) identified according to business segment.

Collection services

         101

A segment level summary of the goodwill allocation is presented below.

2015

Goodwill

2014

Goodwill

Collection 
services 
$’000

Purchased 
debt ledgers 
$’000

19,718

19,718

–

–

Collection 
services 
$’000

Purchased 
debt ledgers 
$’000

19,721

19,721

–

–

Total  
$’000

19,718

19,718

Total  
$’000

19,721

19,721

There is a substantial margin between the calculated value-in-use and the carrying value of all assets within the 
CGU. If the risk free rate used in the value-in-use calculation had been 22.5% at 30 June 2015 rather than 12.5%, 
there would have been no impact on the resulting impairment evaluation (2014: Nil). Because of the large excess 
of fair value over carrying value, at no reasonable risk free rate is there an impairment issue for the CGU.

If the estimated revenue growth is increased to 10.00% and expenses growth held at 3.00%, there is no impact 
on the resulting impairment evaluation. If the revenue growth rate is decreased to -2.00% (i.e. declining revenue) 
and expense growth is set at 3.00%, there is no impact on the resulting impairment evaluation. To reflect the 
Company’s current practice of managing revenue and expenses simultaneously, growth in revenue and growth  
in expenses has been considered together rather than in isolation.

15  Current liabilities – Trade and other payables

The recoverable amount of a CGU is determined based on value-in-use calculations. These calculations use 
cash flow projections based on financial budgets approved by management covering a five year period. Cash 
flows are not extrapolated beyond five years. The growth rate does not exceed the long-term average growth 
rate for the business in which the CGU operates.

There are no intangible assets associated with the purchased debt ledgers CGU, therefore no further analysis of 
this segment is required.

(b)  Key assumptions used for value-in-use calculations

Trade payables

Accrued expenses

Other payables

(a)  Risk exposure

CGU

Growth rate (revenue)*

Growth rate (expenses) **

Discount rate ***

Information about the Group’s exposure to foreign exchange risk is provided in note 2.

30 June  
2015  
%

30 June  
2014 
%

30 June  
2015  
%

30 June  
2014 
%

30 June  
2015  
%

30 June  
2014 
%

Collection services

5.00

5.00

3.00

3.00

12.50

12.50

* Revenue growth has been set at 5% for the period of the calculation.

** Expense growth rate has been set at the current inflation rate for the period of the calculation.

*** In performing the value-in-use calculation, the Group has applied the pre tax discount weighted average cost of capital to discount the forecast 
future attributable pre tax cash flows. 

(c) 

Impairment charge

As a result of the impairment evaluation, the Group has determined that the carrying value of intangible assets 
does not exceed their value-in-use, and no impairment charge was required (2014: Nil).

16  Current liabilities – Borrowings

Secured

Bank overdraft 

Total secured current borrowings

Total current borrowings

Further information relating to Borrowings is set out in note 19.

100

Consolidated

30 June  
2015  
$’000

4,790

9,626

1,597

16,013

30 June  
2014  
$’000

3,254

8,619

1,755

13,628

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

–

–

–

323

323

323

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         103

Consolidated

30 June  
2015  
$’000

119,000

119,000

30 June  
2014  
$’000

99,800

99,800

–

–

119,000

99,800

Consolidated

30 June  
2015  
$’000

119,000

119,000

30 June  
2014  
$’000

100,123

100,123

Secured 

Bank loans

Total secured non-current borrowings

Unsecured

Total unsecured non-current borrowings

Total non-current borrowings

(a)  Secured liabilities and assets pledged as security 

The total secured liabilities (current and non-current) are as follows:

Bank overdrafts and bank loans

Total secured liabilities

All bank loans and overdrafts are denominated in Australian dollars and are secured by a fixed and floating 
charge over all of the assets and uncalled capital of the parent entity and certain of its controlled entities. 

17  Current liabilities – Provisions

19  Non-current liabilities – Borrowings

Employee benefits

Other

(a)  Movements in provisions

Consolidated

30 June  
2015  
$’000

3,039

28

3,067

30 June  
2014  
$’000

2,865

41

2,906

Movements in each class of provision during the financial year, other than employee benefits, are set out below:

2015

Current 

Carrying amount at start of year

- additional provisions recognised

- payments / other sacrifices of economic benefits

Carrying amount at end of year 

2014

Current 

Carrying amount at start of year

- additional provisions recognised

- payments / other sacrifices of economic benefits

Carrying amount at end of year 

18  Current liabilities – Other financial liabilities

Contingent consideration (note 31 (a)) 

Finance lease liabilities

Other current financial liabilities

102

Other

$’000

41

194

(207)

28

36

183

(178)

41

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

1,545

454

150

2,149

810

635

155

1,600

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 19 Non-current liabilities – Borrowings (continued)

(a)  Secured liabilities and assets pledged as security 

19  Non-current liabilities – Borrowings (continued)

(c)  Risk exposures

The carrying amounts of assets pledged as security for current and non-current borrowings are:

Information about the Group’s exposure to interest rate and foreign currency changes is provided in note 2.

         105

Current 

Floating charge

Cash and cash equivalents

Receivables

Purchased debt ledgers

Total current assets pledged as security

Non-current

Floating charge 

Purchased debt ledgers

Plant and equipment

Total non-current assets pledged as security

Total assets pledged as security

(b)  Fair value

Consolidated

Notes

30 June  
2015  
$’000

30 June  
2014  
$’000

8

9

10

10

12

7,222

10,265

57,167

74,654

704

9,574

51,669

61,947

198,822

5,475

204,297

182,581

5,436

188,017

278,951

249,964

The carrying amounts and fair values of borrowings at the end of reporting period are:

Group

On-balance sheet (i)

Non-traded financial liabilities

Bank overdrafts

Bank loans

30 June 2015

30 June 2014

Carrying 
amount  
$’000

Fair value 
$’000

Carrying 
amount  
$’000

Fair value 
$’000

–

119,000

119,000

–

119,000

119,000

323

99,800

100,123

323

99,800

100,123

For an analysis of the sensitivity of borrowings to interest rate risk and foreign exchange risk refer to note 2.

On 17 September 2012, the Company confirmed an interest rate swap transaction for an amount of $15m at a fixed 
rate of 3.02% per annum effective as at 7 September 2012 and continuing until 7 September 2015. On 21 September 
2012, the Company confirmed an interest rate swap transaction for an amount of $14.5m at a fixed rate of 2.86% per 
annum effective as at 21 September 2012 and continuing until 21 September 2015. On 29 January 2014, the Company 
confirmed an interest rate swap transaction for an amount of $12.6m at a fixed rate of 2.895% per annum effective as 
at 30 January 2014 and continuing until 1 February 2016. On 16 May 2014, the Company confirmed an interest rate 
swap transaction for an amount of $46m at a fixed rate of 3.05% per annum effective as at 28 July 2014 and continuing 
until 27 January 2017. On 9 February 2015, the Company confirmed an interest rate swap transaction for an amount of 
$20m at a fixed rate of 1.86% per annum effective as at 9 February 2015 and continuing until 9 February 2018.

A financial asset or financial liability has not been recognised in relation to the arrangement, as it is not considered 
to have a material impact on the results.

20  Non-current liabilities – Deferred tax liabilities

The balance comprises temporary differences attributable to:

Property, plant and equipment

Purchased debt

Prepayments

Other

Total deferred tax liabilities 

Set-off of deferred tax liabilities pursuant to set-off provisions (note 13)

Net deferred tax liabilities 

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

2,956

577

4

11

3,548

3,548

(1,694)

1,854

2,255

882

2

11

3,150

3,150

(1,819)

1,331

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

3,150

–

398

3,548

5,779

–

(2,629)

3,150

 As noted, none of the classes of liabilities are readily traded on organised markets in standardised form.

(i)  On-balance sheet

The fair value of current borrowings equals their carrying amount. The facility is structured as a series of loan 
instruments which are renewed on a regular basis with terms of less than six months, and the impact of discounting 
on such instruments is not material. The rolling nature of the loan instruments is designed to provide the Group with 
maximum flexibility within the overall facility, however the overall facility is classified as non-current.

Movements:

Opening balance at 1 July

Change in tax rate

Charged / (credited) to the income statement (note 7)

Closing balance at 30 June

104

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         107

20  Non-current liabilities – Deferred tax liabilities (continued)

24  Contributed equity

Movements – Consolidated

At 1 July 2013

• to profit or loss

At 30 June 2014

Movements – Consolidated

At 30 June 2014

• to profit or loss

At 30 June 2015

Property, 
plant and 
equipment 
$’000

Purchased 
debt 
$’000 

Prepayments 
$’000 

Other  
$’000 

1,418

837

2,255

4,353

(3,471)

882

3

(1)

2

5

6

11

Property, 
plant and 
equipment 
$’000

Purchased 
debt 
$’000 

Prepayments 
$’000 

Other  
$’000 

2,255

701

2,956

882

(305)

577

2

2

4

11

–

11

Total  
$’000

5,779

(2,629)

3,150

Total  
$’000

3,150

398

3,548

21  Non-current liabilities – Provisions

Employee benefits

22  Employee benefits

(a)  Superannuation plans

Consolidated

30 June  
2015  
$’000

402

402

30 June  
2014  
$’000

356

356

All employees are entitled to varying levels of benefits on retirement, disability or death. The superannuation 
plans provide accumulated benefits. Employees contribute to the plans at various percentages of their wages 
and salaries. Where there is a legal requirement the Company contributes the appropriate statutory percentage 
of employees’ salaries and wages.

(a)  Share capital

Ordinary shares

Fully paid

Company

Company

2015  
Shares

2014 
Shares

2015 
$’000

2014 
$’000

131,199,651

129,717,785

131,199,651

129,717,785

105,307

105,307

102,285

102,285

Total contributed equity

105,307

102,285

(b)  Movements in ordinary share capital:

Issues of ordinary shares during the year

Date

1 July 2013

30 August 2013

3 September 2013

4 September 2013

1 October 2013

30 October 2013

28 March 2014

Details

Opening balance

Employee options exercised

Share Issue

Employee options exercised

Share Issue

Dividend reinvestment plan issues

Dividend reinvestment plan issues

Less: Transaction costs arising on share issue

Number  
of Shares

115,437,740

414,000

7,878,780

177,200

4,242,478

818,950

748,637

–

$’000

80,095

287

13,000

123

7,000

1,323

1,305

(848)

30 June 2014

Closing balance

129,717,785

102,285

1 July 2014

17 October 2014

27 March 2015

Opening balance 

129,717,785

102,285

Dividend reinvestment plan issues

Dividend reinvestment plan issues

Less: Transaction costs arising on share issues 

725,442

756,424

–

1,424

1,617

(19)

30 June 2015

Closing balance

131,199,651

105,307

23  Non-current liabilities – Other financial liabilities

(c)  Ordinary shares

Contingent consideration (note 31 (a))

Finance lease liabilities

Other non-current financial liabilities 

106

Consolidated

30 June  
2015  
$’000

–

477

–

477

30 June  
2014  
$’000

1,516

579

131

2,226

Ordinary shares entitle the holder to participate in dividends and the proceeds on winding up of the company in 
proportion to the number of and amounts paid on the shares held. 

On a show of hands every holder of ordinary shares present at a meeting in person or by proxy, is entitled to one 
vote, and upon a poll each share is entitled to one vote.

Ordinary shares have no par value and the Company does not have a limited amount of authorised capital. 

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:24  Contributed equity (continued)

(d)  Dividend reinvestment plan

The Company has established a dividend reinvestment plan under which holders of ordinary shares may elect 
to have all or part of their dividend entitlements satisfied by the issue of new ordinary shares rather than by being 
paid in cash. Shares are issued under the plan at a 5% discount to the market price.

(e)  Employee share scheme

Information relating to the employee share scheme, including details of shares issued under the scheme, is set 
out in note 33.

(f)  Performance rights

Information relating to the performance rights plan adopted as a means of rewarding and incentivising key 
employees, including details of rights issued during the financial year, is set out in note 33.

(g)  Capital risk management

The Group’s objectives when managing capital are to safeguard their ability to continue as a going concern, and 
to provide adequate returns for shareholders and benefits for other stakeholders.

“Capital” includes all funding provided under the Group’s funding facility (net of cash balances for which a right of 
offset is held) plus equity as shown in the balance sheet.

In order to maintain or adjust the capital structure, the Group may:

• 

• 

• 

• 

• 

draw down or repay debt funding;

adjust the amount of dividends paid to shareholders;

negotiate new or additional facilities or cancel existing ones; 

return capital to shareholders or issue new shares or 

sell assets to reduce debt.

The Group manages capital to ensure that the goals of continuing as a going concern and the provision of 
acceptable stakeholder returns are met.

Arrangements with the Group’s financiers are in place to ensure that there is sufficient undrawn credit available 
to meet unforeseen circumstances should they arise. Financing facilities are renegotiated on a regular basis to 
ensure that they are sufficient for the Group’s projected growth plus a buffer. As far as possible, asset purchases 
are funded from operational cash flow, allowing undrawn balances to be maintained. Cash is monitored on a daily 
basis to ensure that immediate and short-term requirements can be met. By maintaining a buffer of undrawn 
funds, the Company reduces the risk of liquidity and going concern issues.

Management of the mix between debt and equity impacts the Group’s Cost of Capital and hence ability to 
provide returns to stakeholders, primarily the funding institutions and shareholders. The Group maintains its debt- 
to-equity mix in accordance with its immediate needs and forecasts at any point in time. Effective management of 
the capital structure maximises profit and hence franked dividend returns to shareholders.

When additional funding is required, it is sourced from either debt or equity, depending upon management’s 
evaluation as to which is the most appropriate at that point in time.

108

         109

24  Contributed equity (continued)

(g)   Capital risk management (continued)

The financing facility includes all funding provided by the Group’s main bankers. Details of financing facilities are 
set out in note 2.

Quantitative analyses are conducted by management using contributed equity balances shown above together 
with the drawn and undrawn loan balances disclosed in note 2.

As part of the financing facility, the Company is required to monitor a number of financial indicators as specified 
by the financiers. The Group monitors the indicators on a monthly basis and reports to the funding providers 
every six months. The Group has comfortably met these covenants at all times during the year.

This strategy was followed during both the 2015 and 2014 financial years.

25  Reserves and retained earnings

(a)  Reserves

Share-based payments reserve

Foreign currency translation reserve

Movements:

Share-based payments reserve

Balance 1 July

Option expense

Balance 30 June 

Movements:

Foreign currency translation reserve 

Balance 1 July 

Currency translation differences arising during the year 

Balance 30 June

Consolidated

30 June  
2015  
$’000

3,429

(1,241)

2,188

30 June  
2014  
$’000

2,516

(557)

1,959

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

2,516

913

3,429

1,771

745

2,516

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

(557)

(684)

(1,241)

(1,282)

725

(557)

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         111

26  Dividends (continued)

(b)  Dividends not recognised at the end of the reporting period

In addition to the above dividends, since year end the directors have recommended 
the payment of a fully franked final dividend of 4.7 cents per fully paid ordinary share 
(2014 – 4.1 cents, fully franked). The aggregate amount of the proposed dividend 
expected to be paid on 16 October 2015 out of retained profits and a positive net 
balance sheet at 30 June 2015, but not recognised as a liability at year end, is

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

6,166

6,166

5,318

5,318

(c)  Franked dividends

The franked portions of the final dividends recommended after 30 June 2015 will be franked out of existing franking 
credits or out of franking credits arising from the payment of income tax in the year ending 30 June 2016.

The financial effect of this dividend has not been brought to account in the financial statements for the year ended  
30 June 2015 and will be recognised in subsequent financial reports. 

Franking credits available for subsequent financial years based on a tax rate of 30% 
(2014 – 30%)

Consolidated

30 June  
2015  
$’000

30,397

30,397

30 June  
2014  
$’000

26,204

26,204

The above amounts represent the balance of the franking account as at the end of the reporting period, adjusted for:

(a) 

franking credits that will arise from the payment of the amount of the provision for income tax;

(b) 

franking debits that will arise from the payment of dividends recognised as a liability at the reporting date; 

(c) 

franking credits that will arise from the receipt of dividends recognised as receivables at the reporting date; and

(d) 

franking credits that may be prevented from being distributed in subsequent financial years.

The consolidated amounts include franking credits that would be available to the parent entity if distributable 
profits of subsidiaries were paid as dividends.

 25 Reserves and retained earnings

(b)  Retained earnings

Movements in retained earnings were as follows:

Balance 1 July

Net profit for the year

Dividends

Balance 30 June 

(c)  Nature and purpose of reserves

(i)  Share-based payments reserve

Consolidated

30 June  
2015  
$’000

51,745

22,483

(11,058)

63,170

30 June  
2014  
$’000

42,683

18,705

(9,643)

51,745

The share-based payments reserve is used to recognise the fair value of performance rights issued to employees 
that have not yet vested, or those that have vested at year end but not yet been issued as shares.

(ii)  Foreign currency translation reserve

Exchange differences arising on translation of the foreign operations are recognised in other comprehensive 
income as described in note 1(d) and accumulated in a separate reserve within equity. The cumulative amount is 
reclassified to profit or loss when the net investment is disposed of.

26  Dividends

(a)  Ordinary shares
Fully franked final dividend for the year ended 30 June 2014 –  
4.1 cents per share (2013 – 3.6 cents)

Fully franked interim dividend for the year ended 30 June 2015 –  
4.4 cents per share (2014: 3.9 cents) 

Dividends paid in cash or satisfied by the issue of shares under the dividend 
reinvestment plan during the years ended 30 June 2015 and 2014 were as follows:

Paid in cash

Satisfied under the Dividend Reinvestment Plan

110

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

5,318

5,740

11,058

4,613

5,030

9,643

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

8,017

3,041

11,058

7,016

2,627

9,643

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 
27  Remuneration of auditors

During the year the following fees were paid or payable for services provided by the auditor of the parent entity, 
its related practices and non related audit firms:

(a)  PKF Hacketts Audit
Audit services 

Audit and review of financial reports

Audit-related services

Total auditors’ remuneration

(b)  Non PKF Hacketts Audit audit firms 
Audit services 

Audit and review of financial reports

Total auditors’ remuneration

28  Contingencies

(a)  Contingent liabilities

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

148,900

88,000

236,900

144,500

85,500

230,000

4,143

4,143

1,497

1,497

The Group had contingent liabilities at 30 June 2015 in respect of:

Claims

There were no claims of a material nature during the relevant period. 

Relocation

Due to the relocation of the Brisbane head office to new premises over the coming year, it is likely a make good 
will be required on the current premises. However due to a number of factors, the make good liability is unable 
to be reliably determined at this stage. It is also expected from a cash flow perspective, any outflows incurred 
in relation to make good in future periods is likely to be offset through lease incentives negotiated on the new 
premises at Skyring Terrace.

Guarantees

(a)  Bank Guarantees (secured) exist in respect of satisfactory contract performance in the normal course of 

business for the Group amounting to $7,293,344 (2014: $1,991,592). During the period, the Group replaced Bank 
Guarantees to secure our continued performance in the normal course of business resulting in the increase.

(b)  Guarantees and Indemnities (secured) given by the Company and certain of its subsidiaries in support of 

Later than one year but not later than five years

the existing Multiple Option Facility provided by Westpac Banking Corporation and Commonwealth Bank of 
Australia, are currently in place. 

Paragraphs (a) and (b) above are secured by a Fixed and Floating charge over the assets of the Company and 
certain of its subsidiaries of the Group and may give rise to liabilities in the Group, if the associates do not meet 
their respective obligations under the terms of the contracts, subject to the guarantees.

No material losses are anticipated in respect of any of the above contingent liabilities.

Later than five years

Minimum lease payments

Less: Future finance charges

Recognised as a liability 

112

         113

29  Commitments

(a)  Capital commitments

Capital expenditure contracted for at the reporting date but not recognised as liabilities is as follows:

Purchased debt ledgers

(b)  Non-cancellable operating leases

Consolidated

30 June  
2015  
$’000

41,372

41,372

30 June  
2014  
$’000

53,305

53,305

The Group leases its offices under non-cancellable operating leases expiring at various times during the next 
eleven years. The leases have varying terms, escalation clauses and renewal rights. On renewal, the terms of the 
leases are renegotiated.

Commitments for minimum lease payments in relation to non-cancellable operating 
leases are payable as follows:

Within one year

Later than one year but not later than five years

Later than five years

(c)  Non-cancellable finance leases

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

5,626

23,532

36,771

65,929

4,861

7,496

–

12,357

During the year, the Group leased two items of plant and equipment and intangibles with a carrying amount of 
$383,000 (2014 – $1,140,000) under finance leases expiring within three years. 

Commitments for minimum lease payments in relation to non-cancellable finance 
leases are payable as follows: 

Within one year

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

572

495

–

1,067

(54)

1,013

687

610

–

1,297

(83)

1,214

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 
 
         115

31  Subsidiaries

The consolidated financial statements incorporate the assets, liabilities and results of the following subsidiaries in 
accordance with the accounting policy described in note 1(b):

Parent and Ultimate Parent company:

Collection House Limited 

Controlled entities – incorporated in Australia 

Cashflow Accelerator Pty Ltd

CashFlow Financial Advantage Pty Ltd

Collective Learning and Development Pty Ltd

CLH Legal Group Pty Ltd (formerly Reliance Legal Group Pty Ltd) 

Lion Finance Pty Ltd

Midstate CreditCollect Pty Ltd

PH Collections (Australasia) Pty Ltd 

Controlled entities – incorporated in New Zealand

Collection House (NZ) Limited

Lion Finance Limited

Controlled entities – incorporated in Philippines

Collection House International BPO, Inc *

2015  
%

2014  
%

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

*  Collection House International BPO, Inc started up on 10 May 2012 and commenced business operations on 1 April 2013. While Collection  
  House Limited holds legal and beneficial ownership of 9,995 issued shares in the subsidiary, it has beneficial ownership of 5 issued shares in  

the subsidiary, held on trust for Collection House Limited by each of the five appointed directors of the subsidiary, in accordance with  
Philippines law, representing all of the issued shares in the subsidiary currently.

(a)  Other acquisitions 

Collection House acquired the commercial agency business of CreditCollect on 14 February 2013, via its subsidiary 
Midstate CreditCollect Pty Ltd (formerly Midstate Credit Management Services Pty Ltd). The agreement for 
the sale of the business calculates a possible aggregate purchase price of $4,077,500 including a contingent 
consideration component of $3,323,500 of which $1,778,535 has been paid at 30 June 2015. The remaining 
consideration of $1,544,965 which is contingent on achieving EBIT targets has been recorded as a liability in 
relation to this acquisition. Total goodwill of $836,500 was recognised in relation to the business acquisition, in 
addition to customer contracts intangible assets of $2,487,000, as outlined in note 14.

30  Related party transactions

(a)  Group companies 

Details of the parent company, the ultimate parent company and interests in subsidiaries are set out in note 31.

(b)  Key management personnel compensation

Short-term employee benefits

Post-employment benefits 

Share-based payments

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

3,316,517

3,033,070

229,562

790,768

204,648

554,559

4,336,847

3,792,277

Detailed remuneration disclosures are provided in sections A-J of the remuneration report on pages 41 to 58.

(c)  Other transactions with key management personnel or entities related to them

No other transactions were made to key management personnel or entities related to them other than as 
appropriate payments for performance of their duties.

(d)  Transactions with other related parties

The classes of non director related parties are:

•  wholly owned controlled entities;

•  directors of related parties and their director related entities.

Transactions

There were no transactions with non-wholly owned related parties. Transactions with wholly owned related 
parties are eliminated on consolidation.

114

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 
 
         117

32  Earnings per share (continued)

(d)  Weighted average number of shares used as the denominator

Consolidated

30 June  
2015  
Number

30 June  
2014  
Number

Weighted average number of ordinary shares used as the denominator in calculating 
basic earnings per share

130,500,443

127,159,372

Adjustments for calculation of diluted earnings per share:

Performance Rights

884,800

1,420,777

Weighted average number of ordinary shares and potential ordinary shares used as the 
denominator in calculating diluted earnings per share

131,385,243

128,580,149

(e) 

Information concerning the classification of securities

(i)  Performance rights

Performance rights issued to employees under the Performance Rights Plan (PRP) are considered to be 
potential ordinary shares and have been included at the probability rate of 79% in the determination of diluted 
earnings per share to the extent to which they are dilutive. The performance rights have not been included in the 
determination of basic earnings per share. Details relating to the performance rights are set out in note 33.

32  Earnings per share

(a)  Basic earnings per share 

From continuing operations attributable to the ordinary equity holders of  
the Company

Total basic earnings per share attributable to the ordinary equity holders of  
the Company

(b)  Diluted earnings per share 

From continuing operations attributable to the ordinary equity holders of  
the Company

Total diluted earnings per share attributable to the ordinary equity holders of  
the Company

(c)  Reconciliations of earnings used in calculating earnings per share

Basic earnings per share 

Profit attributable to the ordinary equity holders of the Company used in  
calculating basic earnings per share

Diluted earnings per share 

Profit attributable to the ordinary equity holders of the Company used in  
calculating diluted earnings per share 

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

17.2

17.2

17.1

17.1

14.7

14.7

14.5

14.5

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

22,483

22,483

18,705

18,705

22,483

22,483

18,705

18,705

116

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements:         119

33  Share-based payments (continued) 

(a)  Performance Rights Plan (continued)

During the reporting period ending 30 June 2014, 839,828 unlisted performance rights were issued to a number 
of eligible employees pursuant to the PRP. A summary of these performance rights is identified below as PR2014.

Effective date

1 July 2013

Earliest possible Vesting date

The performance rights cannot vest earlier than the Test Date(2)

PR2014

Performance hurdles 
based on the satisfactory 
achievement of confidential 
performance conditions 
approved by the Board

Exercise conditions and 
Vesting Date

Exercise price

Expiry date

Performance Conditions

% off Pool

Average ROE

Debt/Debt + Equity

EPS Base

EPS Stretch

Total

25%

15%

30%

30%

100%

The Performance Rights Test Date will be 30 June 2016 (Test Date) after which, the 
Board will determine whether or not the Performance Hurdles have been achieved.
As soon as reasonably practicable after each Test Date applicable to any 
Performance Period, the Board shall determine in respect of each eligible employee, 
as at that Test Date:
(a)  whether, and to what extent, the Performance Hurdles applicable as at the Test 

Date have been satisfied;

(b)  the number of Performance Rights (if any) that will become Vested Performance 

Rights as at the Test Date; and

(c)  the number of Performance Rights (if any) that will lapse as a result of the  

non-satisfaction of Performance Hurdles as at the Test Date;

and shall provide written notification to each eligible employee as to that determination.

Nil

30 September 2016
A Performance Right lapses, to the extent it has not been exercised, on the earlier to 
occur of:
(a)  where Performance Hurdles have not been satisfied as at the relevant Test Date;
(b)  if an eligible employee’s employment with the Company or Related Body 

Corporate ceases before the Vesting Date;

(c)  the day the Board makes a determination that the Performance Rights lapses 

because of breach, fraud or dishonesty; and

(d)  30 September 2016.

5 Day volume weighted 
average Share price

$1.5479

(2)  Test Date: the date at which assessment against the Performance Conditions are made by the Board. For PR2014, the Test Date will be 30 June 2016.

33  Share-based payments

(a)  Performance Rights Plan

In line with the executive remuneration framework, the Board approved and adopted the Performance Rights 
Plan (PRP), effective on and from 1 July 2012, as a means of rewarding and incentivising its key employees.

The PRP was extended to the then Chief Executive Officer (CEO), now Managing Director and CEO and to  
eligible employees.

Future performance rights may be issued by the Board pursuant to the PRP. Such future performance rights will 
be subject to not only individual performance being considered, but also, Company performance hurdles being 
achieved before performance rights may vest at the discretion of the Board.

During the reporting period ending 30 June 2015, 680,184 unlisted performance rights were issued to a number 
of eligible employees pursuant to the PRP. A summary of these performance rights is identified below as PR2015.

Effective date

1 July 2014

Earliest possible Vesting date

The performance rights cannot vest earlier than the Test Date(1)

PR2015

Performance hurdles 
based on the satisfactory 
achievement of confidential 
performance conditions 
approved by the Board

Exercise conditions and 
Vesting Date

Exercise price

Expiry date

Performance Conditions

% off Pool

Average ROE

Debt/Debt + Equity

EPS Base

EPS Stretch

Total

10%

10%

30%

50%

100%

The Performance Rights Test Date will be 30 June 2017 (Test Date) after which, the 
Board will determine whether or not the Performance Hurdles have been achieved.
As soon as reasonably practicable after each Test Date applicable to any 
Performance Period, the Board shall determine in respect of each eligible employee, 
as at that Test Date:
(a)  whether, and to what extent, the Performance Hurdles applicable as at the Test 

Date have been satisfied;

(b)  the number of Performance Rights (if any) that will become Vested Performance 

Rights as at the Test Date; and

(c)  the number of Performance Rights (if any) that will lapse as a result of the  

non-satisfaction of Performance Hurdles as at the Test Date;

and shall provide written notification to each eligible employee as to that determination.

Nil

30 September 2017
A Performance Right lapses, to the extent it has not been exercised, on the earlier to 
occur of:
(a)  where Performance Hurdles have not been satisfied as at the relevant Test Date;
(b)  if an eligible employee’s employment with the Company or Related Body 

Corporate ceases before the Vesting Date;

(c)  the day the Board makes a determination that the Performance Rights lapses 

because of breach, fraud or dishonesty; and

(d)  30 September 2017.

5 Day volume weighted 
average Share price

$1.8515

 (1)  Test Date: the date at which assessment against the Performance Conditions are made by the Board. For PR2015, the Test Date will be 30 June 2017.

118

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 
33  Share-based payments (continued) 

(a)  Performance Rights Plan (continued)

During the reporting period ending 30 June 2013, 1,356,238 unlisted performance rights were issued to a number 
of eligible employees pursuant to the PRP. A summary of these performance rights is identified below as PR2013.

Effective date

1 July 2012(3)

Earliest possible Vesting date

The performance rights cannot vest earlier than the Test Date(4)

PR2013

Performance hurdles 
based on the satisfactory 
achievement of confidential 
performance conditions 
approved by the Board

Exercise conditions and 
Vesting Date

Exercise price

Expiry date

Performance Conditions

% off Pool

Average ROE

Debt/Debt + Equity

EPS Base

EPS Stretch

Total

25%

25%

25%

25%

100%

The Performance Rights Test Date will be 30 June 2015 (Test Date) after which, the 
Board will determine whether or not the Performance Hurdles have been achieved.
As soon as reasonably practicable after each Test Date applicable to any 
Performance Period, the Board shall determine in respect of each eligible employee, 
as at that Test Date:
(a)  whether, and to what extent, the Performance Hurdles applicable as at the Test 

Date have been satisfied;

(b)  the number of Performance Rights (if any) that will become Vested Performance 

Rights as at the Test Date; and

(c)  the number of Performance Rights (if any) that will lapse as a result of the  

non-satisfaction of Performance Hurdles as at the Test Date; 

and shall provide written notification to each eligible employee as to that determination.

Nil

30 September 2015
A Performance Right lapses, to the extent it has not been exercised, on the earlier to 
occur of:
(a)  where Performance Hurdles have not been satisfied as at the relevant Test Date;
(b)  if an eligible employee’s employment with the Company or Related Body 

Corporate ceases before the Vesting Date;

(c)  the day the Board makes a determination that the Performance Rights lapses 

because of breach, fraud or dishonesty; and

(d)  30 September 2015.

5 Day volume weighted 
average Share price

$0.7960

(3)  Except for Paul Freer, whose Performance Rights commenced 4 March 2013, and five day volume weighted average share price is $1.5950.

(4)  Test Date: the date at which assessment against the Performance Conditions are made by the Board. For PR2013, the Test Date will be 30 June 2015.

120

         121

33  Share-based payments (continued) 

(a)  Performance Rights Plan (continued)

Set out below are summaries of rights issued under the plan:

Effective 
Date

Expiry date

Exercise 
price

Balance 
at start 
of the 
year

Granted 
during 
the year

Vested 
during 
the year

Lapsed 
during 
the year

Balance 
at end of 
the year

Vested 
and 
issuable 
at end of 
the year*

Number Number

Number Number Number

Number

Company - 2015

1 July 2012

30 September 2015

4 March 2013 30 September 2015

1 July 2013

30 September 2016

1 July 2014

30 September 2017

Nil

Nil

Nil

Nil

1,231,114

100,000

831,430

–

–

–

–

680,184

939,667

80,000

291,447

20,000

–

–

939,667

80,000

–

–

14,697

816,733

–

680,184

–

–

Total

2,162,544

680,184

1,019,667

326,144

1,496,917

1,019,667

*  Vested performance rights will be issuable on 1 September 2015.

Effective 
Date

Expiry date

Exercise 
price

Balance 
at start 
of the 
year

Granted 
during 
the year

Vested 
during 
the year

Lapsed 
during 
the year

Balance 
at end of 
the year

Vested 
and 
issuable 
at end of 
the year

Number Number

Number

Number

Number Number

Company - 2014

1 July 2012

30 September 2015

4 March 2013 30 September 2015

1 July 2013

30 September 2016

Total

Fair Value of Performance Rights Issued

Nil

Nil

Nil

1,256,238

100,000

–

–

–

839,828

1,356,238

839,828

–

–

–

–

25,124

1,231,114

–

100,000

8,398

831,430

33,522

2,162,544

–

–

–

–

The assessed fair value at issue date of all performance rights is set out above. The fair value at issue date is 
determined based on the five day volume weighted average share price prior to issue date.

(b)  Expenses arising from share-based payment transactions

Total expenses arising from share-based payment transactions recognised during the period as part of employee 
benefit expense were as follows:

Employee share options

Employee performance rights

Total expenses arising from share-based payment transactions 

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

–

913

913

99

646

745

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 
 
 
 
         123

34  Events occurring after the reporting period

(a)  Dividend

36  Parent entity financial information

(a)  Summary financial information

A fully franked final dividend of 4.7 cents, totalling $6.2 million, has been declared, payable on 16 October 2015. 
No provision has been raised in these accounts for this amount.

The individual financial statements for the parent entity show the following aggregate amounts:

35  Reconciliation of profit after income tax to net cash inflow from 

operating activities

Profit for the year

Depreciation and amortisation

Amortisation of purchased debt ledgers

Non cash employee benefits expense – share-based payments

Provision for doubtful debts 

Other non cash expenses

Borrowing costs

Interest paid

Change in operating assets and liabilities

(Increase) / decrease in trade debtors and bills of exchange

(Increase) / decrease in sundry debtors

(Increase) / decrease in other non-current assets

Increase / (decrease) in trade creditors

Increase / (decrease) in sundry creditors and accruals

Increase / (decrease) in current tax liability 

Increase / (decrease) in deferred tax liabilities 

Consolidated

30 June  
2015  
$’000

22,483

4,839

50,090

913

47

524

1,439

4,480

(126)

(1,287)

(2,440)

1,581

(353)

(5,044)

523

30 June  
2014  
$’000

18,705

3,644

43,417

745

(53)

320

1,782

3,693

646

(2,048)

(2,283)

400

218

(325)

(2,890)

Net cash inflow (outflow) from operating activities

77,669

65,971

Balance sheet

Current assets

Non-current assets

Total assets

Current liabilities 

Non-current liabilities

Total liabilities

Shareholders’ equity

Contributed equity

Reserves 

Retained earnings 

Consolidated

30 June  
2015  
$’000

30 June  
2014  
$’000

6,375

276,474

282,849

17,061

141,345

158,406

4,993

252,014

257,007

24,978

115,779

140,757

105,309

102,283

3,430

15,704

2,517

11,450

Capital and reserves attributable to owners of Collection House Limited 

124,443

116,250

Profit or loss for the year

Total comprehensive income

15,311

14,308

15,311

14,308

(b)  Guarantees entered into by the parent entity

The parent entity has entered into guarantees with certain of its subsidiaries as set out in note 28.

No liability was recognised by the parent entity or the consolidated entity in relation to this guarantee, as the fair 
value is immaterial.

(c)  Contingent liabilities of the parent entity

Refer to note 28 for contingent liabilities entered into by the parent entity. For information about guarantees given 
by the parent entity, please see above.

122

2015 Annual ReportNotes to the financial statementsNotes to the financial statements30 June 201530 June 2015Financial Statements:Financial Statements: 
 
 
Directors’ declaration

Independent auditor’s report to the members

         125

In the directors’ opinion:

(a) 

the financial statements and notes set out on pages 61 to 123 are in accordance with the Corporations Act 2001, 
including:

(i) 

complying with Accounting Standards, the Corporations Regulations 2001 and other mandatory 
professional reporting requirements, and

(ii)  giving a true and fair view of the consolidated entity’s financial position as at 30 June 2015 and of its 

performance for the financial year ended on that date,

(b) 

there are reasonable grounds to believe that the company will be able to pay its debts as and when they 
become due and payable, and

Note 1(a) confirms that the financial statements also comply with International Financial Reporting Standards as 
issued by the International Accounting Standards Board.

The directors have been given the declarations by the chief executive officer and chief financial officer required by 
section 295A of the Corporations Act 2001.

This declaration is made in accordance with a resolution of the directors.

David Liddy,

Chairman

Brisbane
20 August 2015

124

Independent Auditor’s Report to the members of  
Collection House Limited 

Report on the Financial Report 

AUDITOR’S INDEPENDENCE DECLARATION 
UNDER SECTION 307C OF THE CORPORATIONS ACT 2001 
TO THE DIRECTORS OF COLLECTION HOUSE LIMITED 
We  have  audited  the  accompanying  financial  report  of  Collection  House  Limited,  which 
comprises the consolidated balance sheet as at 30 June 2015, and the consolidated income 
statement,  consolidated  statement  of  comprehensive  income,  consolidated  statement  of 
I declare that, to the best of my knowledge and belief, during the year ended 30 June 2015, there have 
changes  in  equity  and  consolidated  statement  of  cash  flows  for  the  year  then  ended,  notes 
been: 
comprising  a  summary  of  significant  accounting  policies  and  other  explanatory  information, 
and  the  Directors’  declaration  of  the  consolidated  entity  comprising  the  company  and  the 
entities it controlled at the year’s end or from time to time during the financial year. 

no  contraventions  of  the  auditor  independence  requirements  of  the  Corporations  Act  2001  in 
relation to the audit; and 

(a) 

Directors’ Responsibility for the Financial Report  

(b) 

no contraventions of any applicable code of professional conduct in relation to the audit. 
The Directors of the company  are responsible for the preparation of the financial report that 
gives  a  true  and  fair  view  in  accordance  with  Australian  Accounting  Standards  and  the 
Corporations Act 2001 and for such internal control as the Directors determine is necessary to 
enable the preparation of the financial report that gives a true and fair view and is free from 
material misstatement, whether due to fraud or error. 

PKF HACKETTS AUDIT 

In  Note  1,  the  Directors  also  state,  in  accordance  with  Accounting  Standard  AASB  101: 
Presentation of Financial Statements, that the financial statements comply  with  International 
Financial Reporting Standards. 

Auditor’s Responsibility 

Shaun Lindemann 
Partner 

Brisbane, 20 August 2015 

Our  responsibility  is  to  express  an  opinion  on  the  financial  report  based  on  our  audit.    We 
conducted  our  audit  in  accordance  with  Australian  Auditing  Standards.  Those  standards 
require that we comply with relevant ethical requirements relating to audit engagements and 
plan and perform the audit to obtain reasonable assurance about whether the financial report 
is free from material misstatement. 

An  audit  involves  performing  procedures  to  obtain  audit  evidence  about  the  amounts  and 
disclosures  in  the  financial  report.    The  procedures  selected  depend  on  the  auditor’s 
judgment,  including  the  assessment  of  the  risks  of  material  misstatement  of  the  financial 
report,  whether  due  to  fraud  or  error.    In  making  those  risk  assessments,  the  auditor 
considers  internal  control  relevant  to  the  company’s  preparation  of  the  financial  report  that 
gives  a  true  and  fair  view  in  order  to  design  audit  procedures  that  are  appropriate  in  the 
circumstances,  but  not  for  the  purpose  of  expressing  an  opinion  on  the  effectiveness  of  the 
company’s  internal  control.    An  audit  also  includes  evaluating  the  appropriateness  of 
accounting  policies  used  and  the  reasonableness  of  accounting  estimates  made  by  the 
directors, as well as evaluating the overall presentation of the financial report. 

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a 
basis for our audit opinion. 

Independence 

In  conducting  our  audit,  we  have  complied  with  the  independence  requirements  of  the 
Corporations  Act  2001.  We  have  given  to  the  directors  of  the  company  a  written  Auditor’s 
Independence Declaration, a copy of which is included in the directors’ report. 

2015 Annual Report30 June 201530 June 2015Financial Statements:Financial Statements: 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Independent auditor’s report to the members

         127

Shareholder 
Information

Opinion 

In our opinion: 

a) 

the financial report of Collection House Limited is in accordance with the Corporations 
Act 2001, including: 

i)  giving a true and fair view  of the consolidated entity’s financial position as at 30 

June 2015 and of its performance for the year ended on that date; and 

ii)  complying  with  Australian  Accounting  Standards  and 

the  Corporations 

Regulations 2001; and 

b) 

the financial report also complies with International Financial Reporting Standards as 
disclosed in Note 1. 

The shareholder information set out below was applicable as at 20 August 2015.

A.  Distribution of Equity Securities

Analysis of numbers of equity security holders by size of holding:

Class of equity security
Ordinary shares

1-1,000

1,001-5,000

5,001-10,000

10,001-100,000

100,001 and over

Total

Report on the Remuneration Report 

There were 354 holders of less than a marketable parcel of ordinary shares.

We  have  audited  the  Remuneration  Report  included  on  pages  40  to  58  of  the  Directors’ 
Report for the  year ended 30 June  2015.  The Directors of the company are responsible for 
the  preparation  and  presentation  of  the  Remuneration  Report  in  accordance  with  section 
300A  of  the  Corporations  Act  2001.    Our  responsibility  is  to  express  an  opinion  on  the 
Remuneration Report, based on  our audit conducted in accordance  with Australian  Auditing 
Standards. 

Opinion 

In  our  opinion  the  Remuneration  Report  of  Collection  House  Limited  for  the  year  ended  30 
June 2015 complies with section 300A of the Corporations Act 2001. 

PKF HACKETTS AUDIT 

Shaun Lindemann 
Partner  

Brisbane, 20 August 2015 

B.  Equity Security Holders

Twenty largest quoted equity security holders

The names of the twenty largest holders of quoted equity securities are listed below:

Name 

1. HSBC Custody Nominees (Australia) Limited

2. Ankla Pty Ltd 

3. JP Morgan Nominees Australia Limited

4. Citicorp Nominees Pty Limited 

5. National Nominees Limited 

6. Mr Dennis George Punches (D G Punches Revocable Account)

7. Brispot Nominees Pty Ltd (House Head Nominee No. 1 Account)

8. Tombenet Pty Ltd (Coutts Superannuation A/C)

9. Garrett Smythe Limited

10. BNP Paribas Noms Pty Ltd (DRP)

11. Mr William Walter Kagel

12. Mr Dennis George Punches (Grantor Ret Annuity No. 2 Account)

13. Mr Anthony Robin Aveling

14. Mr Frederick Benjamin Warmbrand (FB & LJ Warmbrand Super A/C)

15. Nowcastle Pty Ltd

16. Ripeland Pty Ltd

17. Mr Lev Mizikovsky and Mrs Emily Dorothy Mizikovsky (Superfun Superfund Account)

18. Durbin Superannuation Pty Ltd (Durbin Family S Fund A/C)

19. Mr Raymond Larkin and Mrs Joan Larkin (Larkin Revocable Account)

20. HSBC Custody Nominees (Australia) Limited – Account 3

Holders

Shares

2,730

4,857

1,593

1,281

77

1,579,671

13,449,583

12,057,516

28,995,624

75,117,257

10,538

131,199,651

Units

% of issued 
capital

16,361,942

11,564,049

9,226,617

7,441,703

4,563,368

2,302,535

1,793,628

1,460,207

1,139,778

1,024,543

1,000,000

1,000,000

968,273

867,040

813,251

694,142

623,944

618,241

550,000

505,002

12.47

8.81

7.03

5.67

3.48

1.75

1.37

1.11

0.87

0.78

0.76

0.76

0.74

0.66

0.62

0.53

0.48

0.47

0.42

0.38

126

Total

64,518,263

49.18

2015 Annual Report30 June 2015Financial Statements: 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Shareholder 
Information

(cont’d)

Unquoted equity securities

Details of these Performance Rights are set out at note 33 of the financial statements. 

Effective 
Date

Expiry date

Exercise 
price

Balance 
at start 
of the 
year

Granted 
during 
the year

Vested 
during 
the year

Lapsed 
during 
the year

Balance 
at end of 
the year

Vested 
and 
issuable 
at end of 
the year*

Number Number

Number Number Number

Number

Company - 2015

1 July 2012

30 September 2015

4 March 2013 30 September 2015

1 July 2013

30 September 2016

1 July 2014

30 September 2017

Nil

Nil

Nil

Nil

1,231,114

100,000

831,430

–

–

–

–

680,184

939,667

80,000

291,447

20,000

–

–

939,667

80,000

–

–

14,697

816,733

–

680,184

–

–

Total

2,162,544

680,184

1,019,667

326,144

1,496,917

1,019,667

* Vested performance rights will be issuable on 1 September 2015.

Restricted securities

All issued shares in Collection House Limited are quoted on the ASX and there are no shares subject to escrow or 
other regulated restrictions other than as follows:

Voluntary restrictions on securities

There is a restriction on the relevant interest in the 371,024 shares held by Mark G Answerth & Associates Pty Ltd 
under section 608(1) of the Corporations Act.

C.  Substantial Holders

Substantial shareholders of ordinary shares in the Company are set out below:

Holder

Units

% of issued 
capital

1. HSBC Custody Nominees (Australia) Limited

16,361,942

12.47

2. Mr Lev Mizikovsky, Ankla Pty Ltd, Sunstar Australia Pty Ltd, Ripeland Pty 
Ltd and Rollee Pty Ltd, Nowcastle Pty Ltd, L & E Mizikovsky Superfun 
Superfund (combined shareholdings)

3. JP Morgan Nominees Australia Limited

4. Citicorp Nominees Pty Limited

D.  Voting Rights

14,233,787

9,226,617

7,441,703

10.85

7.03

5.67

The voting rights attaching to each class of equity securities are set out below:

(a)  Ordinary shares

On a show of hands, every member present at a meeting in person or by proxy shall have one vote and upon a 
poll each share shall have one vote.

(b)  Options

No voting rights.

128

         129

Corporate 
Directory

Directors

David Liddy – Chair (Non-Executive)

Dennis Punches – Deputy Chair (Non-Executive)

Matthew Thomas – Managing Director and Chief 
Executive Officer (Executive)

Tony Coutts – Director (Non-Executive)  
(retired 30 June 2015)

Kerry Daly – Director (Non-Executive)

David Gray – Director (Non-Executive)

Philip Hennessy – Director (Non-Executive)

Julie-Anne Schafer – Director (Non-Executive)

Company Secretary

Julie Tealby

Executive Management Team

Matthew Thomas – Managing Director and Chief 
Executive Officer

Adrian Ralston – Chief Financial Officer

Paul Freer – Chief Operating Officer

Kylie Lynam – General Manager – Human  
Resources and Corporate Services

Marcus Barron – Chief Information Officer

Julie Tealby – Chief Risk Officer and  
Company Secretary

Main contact

Matthew Thomas 
Managing Director and Chief Executive Officer

t.  +61 7 3100 1245 
e.  matthew.thomas@collectionhouse.com.au

Principal registered office in Australia

Level 7, 515 St Paul’s Terrace 
Fortitude Valley Qld 4006

t.  +61 7 3292 1000 
f. 
+61 7 3832 0222 
w.  www.collectionhouse.com.au

Postal address

PO Box 2247  
Fortitude Valley BC Qld 4006

Share register

Computershare Investor Services Pty Ltd

GPO Box 2975 
Melbourne Vic 3000

1300 850 505 
+61 7 3237 2152 

t. 
f. 
w.  www.computershare.com.au

Auditor

PKF Hacketts Audit

Level 6, 10 Eagle Street 
Brisbane Qld 4000

Stock exchange listing

Collection House Limited shares are listed on  
the Australian Securities Exchange (ASX).  
The home exchange is Sydney.

ASX code

CLH

Investor and client presentation

The Group’s latest investor and client presentation  
is available at www.collectionhouse.com.au.

Notice of Annual General Meeting

The AGM of Collection House Limited will be held on  
23 October 2015 at 11.00 am at the Emporium Hotel,  
1000 Ann Street, Fortitude Valley, Brisbane, Queensland

2015 Annual Report