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Commercial International Bank (CIB) Egypt
Annual Report 2018

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FY2018 Annual Report · Commercial International Bank (CIB) Egypt
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18

Beyond  
Banking

Table of
Contents

CIB: An Introduction 

Timeline of Milestones 
Our History 
What We Do 
A Snapshot of Our Business 
Key Financial Highlights 
Strategy 
CIB’s Stock 
A Note From Our Chairman 
A Note From Our CEO 
Board of Directors’ Report 

2018 In Review 

Institutional Banking 
Retail Banking 
COO Area 
Digital Banking and GTS 
Big Data 
Human Resources 
Financial Control Group 
Marketing and Corporate Communications 
Risk Group 
Compliance Group 
Internal Audit 

Sustainability 

Corporate Governance 
Management Committee 
Sustainable Development Department 

Community Development 

Corporate Social Responsibility 
Supporting the Best in Class: Squash 
CIB Foundation 

Subsidiaries and Affiliates 

CVentures 
Falcon Group 
Fawry Plus 

Financial Statements 

Separate Financial Statements 
Consolidated Financial Statements 

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88
92
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108
110

112

114
128
132

140

142
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148

154

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159

160

162
230

Banking Beyond 
the Surface

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CIB 
Introduction

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CIB InTRoDuCTIon 

Timeline of 
Milestones

1975

1977

•	 Becomes	first	joint	venture	bank	in	Egypt	as	Chase	National	Bank
•	 Becomes	 the	 first	 Egyptian	 bank	 to	 introduce	 an	 Institutional	 Banking	

Risk	Rating	Model

•	 Becomes	first	private	sector	bank	to	create	a	dedicated	division	providing	
24/7	banking	services	to	shipping	clients,	with	primary	focus	on	business	
in	the	Suez	Canal

•	 After	12	years	in	a	joint	venture,	on	15	June	Chase	Manhattan	divests	its	stake	

1983

in	the	Bank,	deciding	to	reduce	its	minority	holdings	worldwide
•	 Changes	its	name	to	Commercial	International	Bank	(CIB)

1989

•	 Selected	by	BSP	to	become	its	agent	in	Egypt
•	 Remains	the	only	bank	that	offers	this	service	to	airline	passengers

1991

•	 First	Egyptian	commercial	bank	to	arrange	debt	swap	transactions
•	 Becomes	first	bank	to	launch	smart	card	center	in	Egypt

1993

•	 Wins	Euromoney’s	‘Best	Bank	in	Egypt’	award,	the	first	of	six	consecutive	

wins	through	to	1998

•	 Concludes	Egypt’s	largest	IPO	for	a	domestic	bank	on	12	September,	with	
oversubscription	 rate	 of	 150%,	 selling	 1.5	 million	 shares	 in	 a	 span	 of	 10	
days	and	generating	EGP	390	million	in	proceeds,	using	no	underwriters	
but	relying	instead	on	the	Bank’s	own	marketing	and	placement	capabili-
ties	for	share	sales

EGP BN

9.6

Net profit in 2018

1994

1996

1997

1998

•	 First	bank	in	Egypt	to	connect	with	the	international	SWIFT	network

•	 First	Egyptian	bank	to	have	a	Global	Depository	Receipt	(GDR)	program	

on	the	London	Stock	Exchange

•	 First	Egyptian	bank	to	link	to	SWIFT	via	CITA
•	 Concludes	first	and	largest	Euro-syndicated	loan	(USD	200	million)
•	 Becomes	 first	 private	 sector	 bank	 with	 investment	 rating	 (after	 Luxor	

incident),	rated	‘BBB	-’	by	Fitch	IBCA

•	 Rated	‘BBB	-’	by	S&P
•	 First	bank	to	link	its	database	to	that	of	Misr	Clearing,	Settlement	&	De-

posit	Company

•	 First	Egyptian	bank	to	form	a	Board	of	Directors	Audit	Committee
•	 First	Internal	Audit	Department	to	be	independent
•	 One	of	the	first	Egyptian	banks	to	establish	a	Custody	Department
•	 One	of	the	first	Egyptian	banks	to	establish	a	brokerage	arm	(CIBC)

2000

•	 Hires	first	two	Certified	Bank	Auditors	(CBA)

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CIB InTRoDuCTIon >> Timeline of Milestones

EGP BN

20.4

Revenue in 2018

2001

•	 First	Egyptian	bank	to	register	its	shares	on	the	New	York	Stock	Exchange		
(NYSE)	in	the	form	of	American	Depository	Receipts	(ADR)	Level	1	program
•	 First	bank	to	introduce	FX	cash	services	for	five	currencies	through	ATM

2008

•	

	First	bank	to	use	Value	at	Risk	(VaR)	for	trading	and	banking	book	for	
internal	risk	management	requirements,	despite	there	being	no	regula-
tory	requirements

2004

•	 Introduces	 Heya,	 the	 first	 credit	 card	 on	 the	 market	 to	 acknowledge	

women’s	financial	independence

2005

2006

•	 Only	 bank	 in	 Egypt	 to	 be	 awarded	 the	 JP	 Morgan	 Quality	 Recognition	

Award,	receiving	the	a	annually	through	to	2012

•	 Launches	Osoul,	its	first	money	market	fund	in	local	currency
•	 First	bank	in	Egypt	to	launch	a	page	on	Bloomberg	for	local	debt	securities

•	 First	to	adopt	a	pricing	policy	according	to	client	risk	rating	as	a	step	for-

ward	to	abide	by	Basel	II	requirements

•	 First	Egyptian	bank	to	execute	a	EGP	200	million	repo	transaction	in	the	

local	market

•	 First	and	largest	Egyptian	bank	to	provide	securitization	trustee	services

2007

•	 Only	Bank	in	Egypt	chosen	by	UNIFEM	and	World	Bank	to	participate	in	

the	Gender	Equity	Model	(GEM)

•	 First	 regional	 bank	 to	 introduce	 unique	 concierge	 and	 Mastercard	

emergency	services

2009

•	 Only	Egyptian	bank	recognized	as	‘Best	Bank	in	Egypt’	by	four	publica-
tions			—	Euromoney,	Global	Finance,	EMEA	Finance,	and	The	Banker	—	
in	the	same	year

•	 First	Egyptian	bank	to	establish	a	global	transaction	service	department
•	 Only	bank	in	Egypt	able	to	retain	one	of	the	top	two	positions	in	the	pri-

mary	and	secondary	markets	for	Treasury	Bills	and	Treasury	Bonds
•	 First	and	only	Egyptian	bank	to	enforce	business	continuity	standards
•	 CIB	Foundation	becomes	the	first	in	Egypt	to	have	its	annual	budget	insti-
tutionalized	as	part	of	its	founding	institution’s	bylaws,	as	CIB	shareholders	
unanimously	agree	to	dedicate	1%	of	net	annual	profit	to	the	Foundation

•	 CIB-TCM	becomes	pioneer	in	trading	in	almost	114	new	and	unconven-

tional	currencies

•	 First	Egyptian	bank	to	officially	establish	a	Sustainable	Development	

Department

2010

2011

2012

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CIB InTRoDuCTIon >> Timeline of Milestones

2013

2014

•	 First	Egyptian	bank	to	receive	JP	Morgan	Elite	STP	Award
•	 First	Egyptian	bank	to	upgrade	its	ADRs	to	trade	on		the	OTCQX	platform	
•	 First	Egyptian	bank	to	sign	an	agreement	with	Bolero	International,	join-

ing	the	Bolero	multi-bank	service	for	guarantees

•	 First	 Egyptian	 bank	 to	 establish	 an	 ERM	 framework	 and	 roadmap,	 en-

dorsed	and	monitored	by	the	board

•	 Becomes	first	Egyptian	bank	to	use	RAROC
•	 Breaks	the	record	for	the	highest	number	of	blood	donors	in	a	corporate	
office	in	a	single-day	campaign	in	Egypt	through	the	Triple	Effect	initia-
tive	inaugurated	by	the	CIB	Foundation

•	 First	Egyptian	bank	to	introduce	an	interactive	multimedia	platform	
that	offers	customers	the	option	of	interacting	with	call	center	agents	
over	video	calls

•	 First	Egyptian	bank	to	sign	an	agreement	with	Misr	for	Central	Clearing,	De-
pository	&	Registry	to	issue	debit	cards	for	investors	to	collect	cash	dividends
•	 Launches	first	co-brand	credit	card,	Mileseverywhere,	with	national	car-

rier	Egyptair

•	 Introduces	 the	 first	 interactive	 social	 media	 platform	 in	 the	 Egyptian	

banking	industry,	available	24/7	to	handle	all	customer	queries

•	 Becomes	the	first	bank	in	Egypt	to	sponsor	the	establishment	of	intensive	
care	units	in	Sohag	through	the	CIB	Foundation,	donating	EGP	6	million	
to	 outfit	 the	 Pediatric	 Department	 at	 Sohag	 University	 Hospital	 with	
cutting-edge	equipment

•	 The	 first	 block	 trading	 transaction	 on	 the	 EGX	 takes	 place	 when	 Actis	

sells	its	6.5%	stake	in	CIB	to	Fairfax

2016

•	 Launches	 mobile	 banking	 application,	 which	 includes	 various	 bank-
ing	 services,	 and	 offers	 clients	 numerous	 features	 to	 conveniently	
manage	their	accounts

•	 Becomes	the	first	Egyptian	bank	recognized	as	an	active	member	in	the	glob-
ally	renowned	United	Nations	Environmental	Program	–	Financial	Initiative
•	 Wins	the	Socially	Responsible	Bank	of	the	Year	2016	award	from	African	Banker
•	 Recognized	for	the	first	time	for	several	awards,	including

	- Best	 Bank	 in	 Egypt	 Supporting	 Women-Owned	 and	 Women-Run	

Businesses	by	the	American	Chamber	of	Commerce	in	Egypt

	- Two	awards	in	Achievement	in	Liquidity	Risk	and	Operational	Risk	

for	the	Middle	East	and	Africa	by	Asian	Banker	

	- Best	Retail	Risk	Management	Initiative	in	2016	by	Asian	Banker	
	- Most	Active	Issuing	Bank	in	Egypt	in	2015	by	the	European	Bank	for	

Reconstruction	and	Development	

	- Middle	East	Most	Effective	Recovery	2016	by	BCI

2017

•	 Named	‘World’s	Best	Bank	in	the	Emerging	Markets’	by	Euromoney,	making	
it	the	first	bank	in	the	Middle	East	and	Africa	to	win	this	prestigious	award
•	 First	Egyptian	bank	be	named	‘Best	Bank	in	the	Middle	East’	by	Euromoney
•	 Ranks	first	on	the	EGX’s	sustainability	index	(S&P/EGX	ESG)	for	the	fourth	

year	in	a	row	since	2014

•	 Becomes	 the	 only	 Egyptian	 bank	 ranked	 on	 the	 FTSE4Good	 Sustain-

ability	Index

2015

•	 First	Egyptian	bank	to	successfully	pass	external	quality	assurance	on	its	

Internal	Audit	Department

•	 Launches	roadside	assistance	services	in	Egypt
•	 Generates	highest	FX	income	in	10	years	among	private-sector	banks	in	Egypt	
•	 First	Egyptian	bank	to	recognize	conduct	risk	and	establish	a	framework	

for	it,	despite	the	lack	of	regulatory	requirements

2018

•	 Named	 ‘World’s	 Best	 Emerging	 Markets	 Bank’	 by	 Global	 Finance,	 the	
second	consecutive	year	in	which	CIB	has	been	awarded	this	title	by	an	
international	 institution;	 CIB	 is	 the	 first	 bank	 in	 Egypt	 and	 the	 Middle	
East	to	win	this	prestigious	award	

•	 First	Middle	Eastern	company	to	be	analyzed	in	a	case	study	conducted	by	
the	Leadership	Institute	of	the	London	Business	School;	CIB	was	selected	
in	 recognition	 of	 its	 data-driven,	 human-centric	 approach	 to	 leading	
transformation	in	the	face	of	macroeconomic	challenges

•	 Establishes	 CVentures,	 Egypt’s	 first	 corporate	 venture	 capital	 firm	 pri-
marily	 focused	 on	 investing	 in	 transformational	 fintech	 startups	 and	
next-generation	financial	services	platforms	

•	 Receives	 ISO22301:2012	 certification	 for	 Business	 Continuity	 Manage-
ment	 by	 PECB,	 a	 global	 provider	 of	 training,	 examination,	 audit,	 and	
certification	 standards,	 in	 partnership	 with	 EGYBYTE,	 a	 leader	 in	 the	
MENA	market	for	IT	service	management

•	 Ranks	first	on	the	EGX	Sustainability	Index	for	the	fifth	consecutive	year

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CIB InTRoDuCTIon

our 
History

What 
We Do

In	 March	 2014,	 Actis	 undertook	 a	 partial	 realiza-
tion	of	its	investment	in	CIB	by	selling	2.6%	of	its	
stake	on	the	open	market,	maintaining	its	seat	on	
the	board.	In	May	2014,	the	private	equity	firm	sold	
its	 remaining	 6.5%	 stake	 to	 several	 wholly-owned	
subsidiaries	of	Fairfax	Financial	Holdings,	making	
the	latter	the	sole	strategic	and	largest	shareholder	
in	CIB.	Fairfax	is	represented	on	CIB’s	Board	of	Di-
rectors	(BoD)	by	a	non-executive	member.	

Commercial	International	Bank	(CIB)	was	founded	
in	 1975	 as	 Chase	 National	 Bank,	 a	 joint	 venture	
between	 Chase	 Manhattan	 Bank	 and	 the	 National	
Bank	 of	 Egypt	 (NBE)	 with	 ownership	 of	 49%	 and	
51%,	respectively.	In	1987,	Chase	divested	its	owner-
ship	stake	as	part	of	a	shift	in	its	international	strat-
egy.	NBE	acquired	that	stake,	renaming	the	former	
joint	venture	Commercial	International	Bank	(CIB).	

Over	time,	NBE’s	ownership	stake	in	CIB	declined,	
falling	 to	 19%	 in	 2006.	That	 year,	 a	consortium	 led	
by	 Ripplewood	 Holdings	 acquired	 NBE’s	 remain-
ing	stake.	In	July	2009,	Actis,	a	Pan-African	private	
equity	 firm	 specializing	 in	 emerging	 markets,	 ac-
quired	 50%	 of	 the	 Ripplewood	 Consortium’s	 stake.	
In	December	 2009,	Actis	became	the	 single	 largest	
shareholder	in	CIB	with	a	9.09%	stake	after	Ripple-
wood	sold	its	remaining	share	of	4.7%	on	the	open	
market.	The	emergence	of	Actis	as	the	predominant	
shareholder	 marked	 a	 successful	 transition	 in	 the	
Bank’s	strategic	partnership.

CIB	is	Egypt’s	leading	private-sector	bank.	It	is	an	
award-winning	 institution	 dedicated	 to	 creating	
outstanding	stakeholder	value	and	providing	supe-
rior	customer	service	solutions	to	a	broad	range	of	
clients.	The	Bank	furnishes	its	clients	with	innova-
tive	solutions	that	satisfy	their	banking	needs	and	
facilitate	their	financial	lives.	The	Bank’s	dynamic	
business	model	and	commitment	to	fully	integrat-
ing	superior	technology	into	its	products	and	ser-
vices	allow	it	to	maintain	its	market	leadership	and	
to	offer	staff	an	engaging	work	environment	while	
generating	mounting	value.

The	 Bank	 serves	 an	 expansive	 network	 of	 retail	
customers,	 high-net-worth	 (HNW)	 individuals,	 and	
enterprises	 and	 institutions	 that	 drive	 the	 Egyptian	
economy.	 With	 a	 well-established	 network	 of	 203	
branches	 and	 a	 workforce	 comprising	 6,759	 employ-
ees,	 CIB	 provides	 tailored,	 client-centric	 services	 to	
clients	 in	 the	 corporate,	 commercial,	 retail,	 wealth,	
and	small-	and	medium-size	enterprise	(SME)	spheres	
while	 working	 to	 deliver	 the	 most	 streamlined,	 effi-
cient	banking	service	offering	in	the	Egyptian	market.	

The	 Bank	 has	 one	 fully	 owned	 subsidiary,	 CVen-
tures,	and	two	affiliates,	Falcon	Group	and	Fawry	

Plus,	in	which	it	owns	stakes	of	32.5%	and	23.5%,	
respectively.	 CVentures	 was	 established	 in	 2018	
and	 is	 Egypt’s	 first	 corporate	 venture	 capital	
firm	 focused	 primarily	 on	 investing	 in	 category-
defining	 companies	 in	 the	 field	 of	 financial	
services.	 Falcon	 Group	 is	 a	 provider	 of	 security	
services,	 cash-in-transit,	 property	 management,	
and	 general	 and	 technical	 services.	 Fawry	 Plus	
offers	agent	banking	financial	services,	including	
limited	KYC	servies,	the	collection	of	documents	
needed	for	mobile	wallet	registration,	prepaid	and	
credit	 card	 issuance,	 loan	 issuance,	 and	 account	
opening,	 while	 also	 taking	 care	 of	 repaying	 loan	
and	credit	card	dues	and	other	payments	such	as	
utility,	telecom,	taxes,	and	fines.

For	 several	 years,	 CIB	 has	 also	 enjoyed	 the	 titles	
of	 most	 profitable	 bank	 operating	 in	 Egypt	 and	
the	 bank	 of	 choice	 for	 over	 500	 of	 Egypt’s	 largest	
corporations.	CIB	was	also	named	the	World’s	Best	
Bank	in	the	Emerging	Markets	at	the	Global	Finance	
2018	special	awards	ceremony,	one	year	after	it	was	
awarded	same	title	from	Euromoney.	

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CIB InTRoDuCTIon

A Snapshot of 
our Businesses

Corporate Banking and Global Customer 
Relations Group
Widely	 recognized	 as	 Egypt’s	 preeminent	 corporate	
bank,	 CIB	 strives	 to	 be	 one	 of	 the	 region’s	 leading	
banks,	 serving	 enterprises	 ranging	 from	 industry-
leading	corporates	to	medium-sized	businesses.	

Debt Capital Markets
Global	 product	 knowledge,	 local	 expertise,	 and	
capital	 resources	 make	 CIB	 an	 Egyptian	 industry	
leader	in	project	finance,	syndicated	loans,	securi-
tization,	bonds,	and	structured	finance.	CIB’s	proj-
ect	 finance	 and	 syndicated	 loan	 teams	 facilitate	
market	access	for	large	borrowers,	providing	them	
with	 world-class	 services	 at	 execution	 times	 that	
are	better	than	the	market	average.

Treasury and Capital Market Services
CIB	delivers	world-class	services	in	the	areas	of	cash	
and	 liquidity	 management,	 capital	 markets,	 foreign	
exchange,	and	derivatives.

Digital Banking and Global 
Transactional Services (GTS)
The	Bank’s	Digital	Banking	and	GTS	Division	man-
ages	 all	 corporate	 and	 consumer	 online	 channels	
from	 the	 business	 side.	 Making	 CIB	 part	 of	 our	
customers’	 daily	 activities	 is	 the	 department’s	
primary	objective,	which	it	works	to	achieve	by	de-
veloping	a	simple,	trusted,	and	consultative	digital	
experience	 that	 meets	 customers’	 needs	 anytime,	
anywhere,	and	on	any	device.

Direct Investment
As	 a	 local	 player	 that	 adheres	 to	 widely	 acclaimed	
international	standards,	CIB	actively	participates	in	
select	direct	investment	opportunities	in	Egypt	and	
across	the	region,	maximizing	return	on	investment.

Consumer Banking 
The	 Consumer	 Banking	 Division	 continues	 to	
grow	 and	 develop	 within	 the	 institution.	 Dedi-
cated	to	improving	customer	satisfaction	and	de-
livering	 a	 consistently	 positive	 experience	 every	
time,	we	have	different	segments	and	offer	a	wide	
array	of	consumer	banking	products	that	include:
•	 Private: This	segment	caters	to	the	banking	and	
investment	 needs	 of	 clients	 with	 a	 minimum	
assets	 under	 management	 (AUM)	 threshold	 of	
EGP	 20	 million	 through	 a	 range	 of	 alternative	
solutions,	including:	tailored	banking	products	
and	services,	new	lending	products,	investment	
solutions,	and	other	wealth-related	services.
•	 Wealth:  This	 segment	 provides	 numerous	 in-
vestment	 products	 and	 services	 to	 the	 largest	
number	 of	 affluent	 clients	 in	 Egypt,	 offering	
customers	a	unique	set	of	products	and	services	
and	an	exceptional	customer	experience.

•	 Plus:  This	 segment	 caters	 to	 the	 needs	 of	
medium-net-worth	
individuals,	 providing	
them	with	dedicated	Plus	Bankers,	simplified	
products,	 fast-track	 services,	 and	 personal-
ized	service	offerings.

•	 Core:  This	 segment	 relies	 on	 a	 customer-
centric	 brand	 proposition	 and	 use	 of	 behavioral	

segmentation	 to	 deepen	 relationships	 and	 im-
prove	loyalty	among	personal	banking	customers.
•	 Personal  Loans:  We	 extend	 facilities	 to	 new-
to-bank	(NTB)	clients,	self	employed	clients,	and	
those	with	AUMs	outside	CIB.	We	also	focus	on	all	
segments	and	payroll	clients.

•	 Deposit Accounts: We	offer	a	wide	range	of	ac-
counts	 that	 serve	 all	 client	 deposit	 and	 savings	
needs,	which	include	tailored	accounts	for	minors,	
youth,	and	senior	citizens,	as	well	as	certificates	of	
deposit.	This	is	in	addition	to	our	standard	range	
of	current,	savings,	and	time-deposit	products.
•	 Credit  and  Debit  Cards:  CIB	 offers	 a	 broad	
range	of	credit,	debit,	and	prepaid	cards	issued	in	
association	with	Visa	and	Mastercard.	

•	 Insurance  Products:  CIB’s	 insurance	 busi-
ness	 provides	 life	 and	 insurance	 programs	
aimed	at	all	segments.

Business Banking
The	 Business	 Banking	 segment	 serves	 over	 48,000	
SMEs	 and	 large	 enterprises	 with	 revenues	 ranging	
from	EGP	1	million	to	over	EGP	200	million.

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CIB InTRoDuCTIon

Key Financial 
Highlights

Common Share 
Information Per Share

Earning	Per	Share	(EPS)	*

Dividends	(DPS)**

Book	Value	(BV/No	of	Share)

Share	Price	(EGP)	***

	High	

	Low	

	Closing	

Shares	Outstanding	(millions)	

Market	Capitalization		
(EGP	millions)

Value Measures

Price	to	Earnings	Multiple	(P/E)

Dividend	Yield		
(based	on	closing	share	price)

Dividend	Payout	Ratio

Market	Value	to	Book	Value	Ratio

Financial Results (EGP millions)

FY18
Consolidated

FY17
Consolidated

FY16
Consolidated

FY15
Consolidated

FY14
Consolidated

FY13
Consolidated

FY18

FY17

FY16

FY15

FY14

FY13

FY12

FY11

FY10

FY09

FY18
Consolidated

FY17
Consolidated

FY16
Consolidated

FY15
Consolidated

FY14
Consolidated

FY13
Consolidated

FY18

FY17

FY16

FY15

FY14

FY13

FY12

FY11

FY10

FY09

7.26

5.76

4.56

3.58

3.55

2.67

2.42

2.43

3.00

2.63

Common Share 
Information Per Share

Financial Measures

1.00

1.00

0.50

0.75

1.20

1.00

1.25

1.00

1.00

1.50

Cost	:	Income	

20.33%

20.79%

21.36%

19.61%

22.84%

23.54% 20.35% 20.38% 21.26% 19.69% 22.91% 22.89% 28.01% 35.26% 33.11% 32.31%

29.26 24.43 18.44 14.39 16.31 13.46 18.94 15.03 14.59

23.75

Return	on	Average	Common	
Equity	(ROAE)*****
Net	Interest	Margin	(NII/average	
interest	earning	assets)

33.14%

32.45%

34.24%

33.46%

31.31%

29.45% 33.13% 32.71% 34.03% 32.80% 30.25% 24.77% 24.18% 22.23% 30.46% 31.18%

6.43% 4.97% 5.47% 5.74% 5.41% 5.36% 4.74% 3.71% 3.62% 3.81%

96.5

88.8

73.6

47.4

51.3

45.4

39.8

47.4 79.49

59.7

Return	on	Average	Assets	(ROAA)

3.03%

2.69%

2.71%

2.95%

2.94%

2.93% 3.02% 2.72% 2.70% 2.90% 2.87% 2.54% 2.47% 2.20% 3.11% 2.97%

67.0

71.1

30.8

28.9

32.6

27.4

21.1

18.5 33.75

29.5

Regular	Workforce	Headcount

6,759

6,551

6,714

6,332

5,697

5,490

6,759

6,551

6,422

5,983

5,403

5,193

4,867

4,517

4,360

4,162

74.1

77.4

76.4

38.1

49.2

32.6

34.6

18.7

47.4

54.68

1166.8 1161.8 1153.9 1147.1 908.2 900.2 597.2 593.5 590.1

292.5

86,439 89,865 88,155 43,692 44,673 29,330 20,646 11,098 27,973 15,994

10.2

13.4

16.8

10.6

13.9

12.2

14.3

7.7

15.8

20.8

1.35% 1.29% 0.65% 1.97% 2.44% 3.07% 3.62% 5.35% 2.11% 2.74%

15.3% 15.4% 9.7% 18.5% 29.9% 34.4% 33.9% 33.9% 27.6% 24.6%

2.53

3.17

4.14

2.65

3.02

2.42

1.83

1.24

3.25

2.30

Net	Operating	Income****

20,379

14,890

11,315

10,189

7,741

6,700 20,351 15,192 11,370 10,165 7,717 6,206 5,108 3,837 3,727

3,173

	Provision	for	Credit		
Losses	-	Specific
	Provision	for	Credit		
Losses	-	General

3,076

1,742

893

1,682

589

916 3,076 1,742

893 1,682

589

916

610

321

Total	Provisions

3,076

1,742

893

1,682

589

916 3,076 1,742

893 1,682

589

916

610

321

6

6

9

9

Non	Interest	Expense	

4,224

3,119

2,433

2,025

1,705

1,608 4,223 3,119 2,433 2,028 1,705 1,450 1,445 1,337 1,188

1,041

Net	Profits	

9,582

7,516

6,009

4,729

3,741

3,006 9,556 7,550 5,951 4,641 3,648 2,615 2,203 1,749 2,141

1,784

Balance Sheet and Off Balance 

Sheet Information (EGP millions)

Cash	Resources	and	Securities	
(Non.	Governmental)	

69,068

63,684

77,523

34,808

19,328

16,413 69,030 63,673 73,035 34,097 19,430 16,646 16,764 19,821 16,854

16,125

Net	Loans	and	Acceptances	

106,377

88,428

85,384

56,836

48,804

41,866 106,377 88,428 86,152 57,211 49,398 41,970 41,877 41,065 35,175

27,443

Assets	

Deposits	

342,461

294,782

267,544

179,500

143,813

113,752 342,423 294,771 263,852 179,193 143,647 113,752 94,405 85,628 75,093

64,063

285,297

250,723

231,741

155,234

121,975

96,846 285,340 250,767 231,965 155,370 122,245 96,940 78,835 71,574 63,480

54,843

Common	Shareholders	Equity	

34,228

28,439

21,374

16,535

14,754

11,960 34,147 28,384 21,276 16,512 14,816 12,115 11,311

8,921

8,609

6,946

Average	Assets

318,622

281,163

223,522

161,657

128,783

103,854 318,597 279,312 221,523 161,420 128,700 104,079 90,017 80,361 69,578

60,595

Average	Interest	Earning	Assets

290,869

257,931

203,053

146,033

117,031

94,749 290,869 258,315 203,625 145,835 117,133 94,605 79,834 70,549 61,624

53,431

Average	Common	Shareholders	
Equity

Balance Sheet Quality Measures

31,334

24,907

18,955

15,645

13,357

11,362 31,265 24,830 18,894 15,664 13,465 11,713 10,116

8,765

7,777

6,288

Equity	to	Risk-Weighted	Assets******

16.93%

15.59%

13.34%

15.76%

15.77%

15.28% 16.89% 15.56% 13.28% 15.74% 15.84% 15.50% 15.69% 14.49% 15.85% 15.34%

Risk-Weighted	Assets	(EGP	billions)

186

169

150

96

84

70

186

169

150

96

84

70

65

55

49

41

Tier	1	Capital	Ratio******

16.16%

14.93%

12.90%

15.01%

15.70%

15.23% 16.16% 14.93% 12.90% 15.01% 15.70% 15.23% 14.33% 14.15% 15.66% 15.28%

Adjusted	Capital	Adequacy	
Ratio******

19.09%

18.03%

13.97%

16.06%

16.77%

16.32% 19.09% 18.03% 13.97% 16.06% 16.77% 16.32% 15.71% 15.40% 16.92% 16.53%

* Based on net profit available for distribution (after deducting staff profit share and board bonus) and unadjusted for stock dividends
** 2018 DPS after taking into account the share distributions of one share for every four shares
***  Unadjusted to stock dividends
****  2016, 2015, and 2014 excluded CI capital profit (discontinued operation)

*****  Total equity after profit appropriation
****** After profit appropriation, from 2012 to 2018 as per Basel II regulations

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CIB InTRoDuCTIon

Strategy

40+

Years of innovative services

CIB’s	strength	lies	in	a	flexible	strategy	that	allows	it	
to	constantly	adapt	to	unremitting	changes	in	market	
dynamics,	creating	value	for	stakeholders	each	step	of	
the	way.	The	BoD	and	executive	management	share	a	
philosophy	of	placing	clients	at	the	heart	of	every	de-
cision	and	the	same	mission	of	achieving	sustainable	
financial	 and	 non-financial	 growth.	 To	 accomplish		
this,	we	rely	on	our	employees	and	are	determined	to	
constantly	develop	their	skills	and	provide	them	with	
the	latest	innovative	technology.

Our Vision
To	 uphold	 CIB’s	 distinct	 reputation	 as	 a	 leading	 and	
trusted	financial	institution	in	Egypt,	respected	for	its	
people,	strong	core	values,	performance,	and	commit-
ment	to	inclusive,	responsible,	and	sustainable	growth.

Our Mission
To	 create	 outstanding	 stakeholder	 value	 by	 pro-
viding	 best-in-class	 financial	 solutions	 to	 the	
individuals	 and	 enterprises	 that	 drive	 Egypt’s	
economy.	 Through	 our	 innovative	 product	 offer-
ings,	superior	customer	service,	staff	development	
strategies,	and	commitment	to	sustainability,	we	
will	realize	our	ambitions	and	help	shape	the	fu-
ture	of	banking	in	Egypt	for	years	to	come.

Our Objective
To	grow	and	help	others	grow.

Integrity

•	 Exemplify	the	highest	standards	of	personal	and	
professional	ethics	in	all	aspects	of	our	business

•	 Be	honest	and	open	at	all	times
•	 Stand	up	for	our	convictions	and	accept	respon-

sibility	for	our	own	mistakes

•	 Comply	fully	with	the	laws,	rules,	and	practices	
that	govern	CIB’s	business	in	Egypt	and	abroad

•	 Say	what	we	do	and	do	what	we	say

Client Focus

•	 Our	clients	are	at	the	heart	of	our	activities,	and	

their	satisfaction	is	our	ultimate	objective

•	 Our	 success	 is	 dependent	 upon	 our	 ability	 to	
provide	 products	 and	 services	 that	 help	 our	
clients	achieve	their	goals

•	 We	partner	with	our	clients	and	work	together	as	a	
single	team	with	success	as	our	primary	objective

Innovation

•	 CIB	has	been	a	pioneer	in	the	financial	services	
industry	 since	 inception	 40	 years	 ago	 as	 the	
first	joint	venture	bank	in	Egypt;	we	believe	in-
novation	 is	 a	 core	 competitive	 advantage	 and	
promote	it	accordingly

•	 We	seek	to	lead	Egypt’s	financial	services	indus-
try	into	the	future,	with	innovation	being	key	to	
serving	 the	 millions	 of	 Egyptians	 who	 remain	
unbanked	or	underserved

Our Values
A	number	of	core	values	outline	the	way	in	which	CIB	
employees	work	together	to	deliver	effective	results	for	
our	customers	and	community.

Hard Work

•	 Our	 work	 is	 governed	 by	 discipline	 and	 perse-
verance	to	achieve	outstanding	results	for	both	
our	clients	and	stakeholders	

•	 Our	commitment	to	our	clients	is	guided	by	our	

drive	for	excellence

•	 We	 work	 with	 our	 clients	 to	 accomplish	 their	
current	goals	and	anticipate	and	plan	for	their	
future	goals	and	objectives

Teamwork

•	 We	 collaborate,	 listen,	 and	 share	 information	
openly	within	the	CIB	family	to	enhance	every	
staff	member’s	knowledge	base	and	skill	set
•	 Each	member	of	our	staff	is	an	ambassador	for	

CIB’s	corporate	brand	and	image

•	 We	 value	 and	 respect	 each	 other’s	 cultural	

backgrounds	and	unique	perspectives

Respect for the Individual

•	 We	respect	all	individuals,	whether	employees,	
clients,	shareholders,	or	community	members
•	 We	treat	each	other	with	dignity	and	respect	and	
take	the	time	to	respond	to	questions	and	concerns
•	 We	 firmly	 believe	 each	 individual	 should	 have	
the	 space	 to	 make	 suggestions	 and	 offer	 con-
structive	criticism

•	 CIB	 is	 a	 meritocracy,	 where	 all	 employees	 are	
privy	to	equal	development	opportunities	based	
only	on	merit	and	accomplishments

Decorum

•	 CIB	holds	employee-client	and	business	etiquette	
in	the	highest	regard	and	maintains	strict	policies	
for	governing	decorum

•	 The	observance	of	good	behavior,	speech,	ac-
tions,	and	dress	code	is	part	and	parcel	of	our	
culture	at	CIB

Value Creation Model
Value	 creation	 is	 and	 has	 always	 been	 one	 of	 the	
main	pillars	of	the	Bank’s	strategy	and	focus.	CIB	
works	 diligently	 to	 create	 value	 for	 its	 sharehold-
ers,	customers,	employees,	and	society.	To	do	this,	
the	 Bank	 efficiently	 utilizes	 its	 key	 resources	 to	
best	 serve	 its	 strategic	 priorities,	 taking	 into	 ac-
count	 all	 the	 macroeconomic	 driving	 forces	 that	
prevail.	This	results	in	creating	both	financial	and	
non-financial	value	for	CIB’s	stakeholders.

CIB’s strength lies in a 
flexible strategy that allows 
it to constantly adapt to 
unremitting changes in 
market dynamics, creating 
value for stakeholders each 
step of the way.

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CIB InTRoDuCTIon >> Strategy

Value Creation Model

Strategic Priorities

Customer Centricity

•	 Offer	need-based	bundled	value	
propositions	including	digital	
solutions	through	data	analytics
•	 Quality	of	service	initiatives	to	
enhance	customer	experience

Financial 
Performance

•	 Asset	quality
•	 Profitability
•	 Loan	growth

organizational 
Development and 
Sustainability

•	 Performance-driven	

culture
•	 Social	and	

environmental	
management	system

•	 Human	capital	
development

operational Efficiency

•	 Centralization	of	operational	processes	
with	focus	on	automation	through	STP
•	 Business	continuity,	cybersecurity	and	

resilience	management	

Key Stakeholders

Clients

Shareholders and Investors

Employees

Society

Resources (Input)

Value Created (Outcome)

Financial Capital
Strong	financial	capital	is	
always	re-invested	in	the	Bank’s	
activities

•	 EGP 9.58 billion	in	net	income
•	 EGP 20.38 billion	total	revenues
•	 EGP 34.2 billion net	worth
•	 EGP 342 billion	total	assets
•	 EGP 285 billion	total	deposits
•	 EGP 86.4 billion market	

capitalization

•	 33.1%	ROAE
•	 4.06%	NPLs
•	 20.3%	cost/income

Financial Performance

•	 Ranked	#1	bank	among	all	Egyptian	
private-sector	 banks	 in	 terms	 of	
revenues,	net	worth,	total	assets,	and	
deposits

•	 The	 largest	 market	 capitalization	 in	

the	Egyptian	banking	sector

•	 One	 of	 the	 highest	 ROEs,	 compared	

to	a	market	average	of	21.5%

•	 One	 of	 the	 lowest	 efficiency	 ratios	
among	Egyptian	private-sector	banks

Human Capital
CIB’s	in-depth	expertise	in	differ-
ent	industries	is	mainly	rooted	
in	our	skilled,	specialized	and	
dedicated	staff

•	 6,759	total	workforce	as	of	year-end
•	 291,466	training	hours
•	 92%	of	employees	completed	the	fourth	
Employee	Effectiveness	Survey	(EES)

•	 63%	engagement	level
•	 52%	enablement	level

Human Capital

•	 Highly	 skilled	 staff	 capable	 of	 sus-
taining	 CIB’s	 path	 of	 success	 and	
maintaining	the	Bank’s	leading	posi-
tion	within	the	market

Technological Infrastructure
The	Bank	continuously	invests	
in	its	IT	systems	and	ensure	they	
are	up-to-date	to	make	certain	
that	the	business	runs	smoothly

•	 CIB’s	systems	availability	exceeded	99% Technological Infrastructure

•	 Stable,	 agile,	 and	 safe	 systems	 that	
provide	 seamless	 services	 to	 clients	
through	 CIB’s	 swift	 adoption	 of	 the	
latest	technology	as	it	arises

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CIB InTRoDuCTIon >> Strategy

Resources (Input)

Value Created (Outcome)

Resources (Input)

Value Created (Outcome)

Innovation
Innovation	is	chiseled	in	the	
Bank’s	DNA,	and	CIB	is	at	
the	forefront	of	the	market	
in	offering	simple,	fast,	and	
contextual	experiences	to	its	
customers,	with	a	special	focus	
on	digitalization

Innovation

•	 Expanding	 in	 digital	 banking	 plat-
forms	through	availing	more	servic-
es	 on	 digital	 portals	 to	 our	 clients.	
CIB	 offers	 bill	 payment	 through	
IVR;	 a	 service	 offered	 by	 no	 other	
bank	in	the	market.	Digital	banking	
achieved	 total	 cost	 synergy	 of	 EGP	
1.5	billion,	a	156%	y-o-y	increase

•	 #1 in mobile wallet activity	in	Egypt
•	 #1 in mobile banking penetration	

in	Egypt

•	 61%	 y-o-y	 increase	 in	 number	 of	 new	
mobile	banking	downloads,	and	49%	y-
o-y	increase	in	number	of	transactions
•	 95%	y-o-y	 increase	 in	 number	 of	new	
internet	banking	clients,	and	26%	y-o-
y	increase	in	number	of	transactions
•	 50%	y-o-y	increase	in	number	of	new	
smart	 wallet	 users,	 and	 50%	 y-o-y	
increase	in	number	of	transactions

•	 Largest ATM network among	
private	banks,	at	917	ATMs

Brand Recognition
CIB’s	core	values	enabled	the	
Bank	to	preserve	and	strengthen	
its	brand	positioning	in	the	
financial	services	market	in	
Egypt	as	the	largest	private	bank

•	 #38	 on	 Forbes	 Middle	 East	 “Top	 100	
Listed	Companies	in	the	Arab	World”,	
and	ranked	#1	ahead	of	the	other	three	
Egyptian	companies	on	the	list

Brand Recognition

•	 CIB	was	named	“World’s	Best	Emerg-
ing	Markets	Bank”	by	Global	Finance	
for	 2018	 for	 the	 second	 consecutive	
year	after	being	named	“World’s	Best	
Bank	in	Emerging	Markets”	by	Euro-
money	in	2017.	CIB	is	the	first	bank	
in	the	Middle	East	and	Africa	to	win	
this	prestigious	award

Client Relationships

•	 CIB	listens	attentively	to	its	clients	and	
continuously	 incorporates	 customer	
feedback	 into	 its	 financial	 offering	 as	
part	of	the	Bank’s	customer-centricity	
strategy.	As	a	result,	CIB’s	Net	Promoter	
Score	(NPS)	and	Customer	Satisfaction	
(CSAT)	score	improved	year	on	year

Sustainability
CIB	is	managing	its	
environmental	footprint	by	
applying	the	highest	standards	
related	to	its	energy	and	water	
consumption,	carbon	footprint,	
and	waste	management

Client Relationships
CIB	has	long-standing	
relationships	with	clients	that	are	
built	on	trust

•	 19%	y-o-y	increase	in	customer-base,	
reaching	 more	 than	 1.3  million	 cli-
ents	in	2018

•	 6%	y-o-y	increase	in	total	new	to	bank	

clients	in	2018

•	 More	 than	 250	 MNCs	 and	 interna-
tional	 Companies	 are	 CIB	 clients,	
with	32	being	Fortune	500	companies

•	 CSAT:

	- Wealth	8.4	in	2018	(up	from	8.3	in	

2017)

	- Plus	 8.3	 in	 2018	 (up	 from	 8.2	 in	

2017)

	- Corporate	8.1	in	2018	(up	from	7.5	

in	2017)

•	 NPS:	

	- Wealth	47	(vs	20.3	NPS	ME	

Benchmark)

	- Plus	43	(vs	20.3	NPS	ME	Bench-

mark)

	- Corporate	43	(vs	37.9	NPS	ME	

Benchmark)

•	 2.53%	 decline	 in	 electricity	 con-

Sustainability

sumption	in	90	mega	buildings	

•	 Saved	 103  million	 liters	 of	 water;	
40%	reduction	in	water	consumption

•	 Saved	737	A4	paper	boxes
•	 Two	head	offices	are	awarded	the	high-
est	environmental	GPRS	Green	Level
•	 Ranked	#1	on	the	EGX	Sustainability	In-
dex	in	2018	for	the	fifth	consecutive	year
•	 CIB	became	the	first Arab and Afri-
can company	to	be	listed	on	the	2019	
Bloomberg	 Gender	 Equality	 Index	
(GEI)	—	the	world’s	only	comprehen-
sive	 investment-quality	 data	 source	
on	gender	equality

•	 Aligning	our	activities	with	the	Sus-
tainable	Development	Goals	(SDGs),	
Egypt’s	Vision	2030,	and	Paris	Agree-
ment	on	Climate	Change

•	 We	 have	 an	 e-waste	 management	
initiative	to	safely	dispose	of	mobiles,	
computers,	and	others

•	 Biodegradable	 plastic	 bags	 are	 now	

used	across	CIB

•	 Our	annual	Sustainability	Report	is	in	
line	with	the	Global	Reporting	Initia-
tive	(GRI)	Core	Standards,	which	pro-
vide	 the	 most	 comprehensive	 frame-
work	for	sustainability	reporting

•	 CIB	 is	 one	 of	 only	 two	 banks	 in	
Egypt	and	the	MENA	region	to	par-
ticipate	 in	 the	 development	 of	 the	
UNEP-FI’s	 Principles	 for	 Responsi-
ble	Banking,	the	first	set	of	guiding	
principles	 focusing	 specifically	 on	
the	banking	industry

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CIB InTRoDuCTIon

CIB’s  
Stock

93%

The highest freefloat 
on the EGX

Having	 first	 offered	 its	 shares	 to	 the	 public	 in	 1995,	
CIB	has	since	become	the	biggest	constituent	on	the	
Egyptian	Stock	Exchange	(EGX)	and	is	viewed	as	the	
gateway	 to	 Egypt.	 Investors	 and	 analysts	 often	 view	
CIB’s	stock	as	a	proxy	for	the	Egyptian	market,	with	the	
Bank	acting	as	a	mirror	for	the	local	banking	sector.	
The	economy’s	growth	prospects	is	generally	depicted	
in	 the	 credit	 outlook,	 while	 retail	 banking	 is	 seen	 as	
portraying	the	longer-term	story	of	financial	inclusion.	

CIB	was	the	first	Egyptian	bank	to	offer	its	shares	
on	international	markets	with	a	GDR	program	on	
the	London	Stock	Exchange	(LSE)	in	1996.	In	2001,	
CIB	 was	 again	 a	 first,	 being	 the	 first	 Egyptian	
bank	to	register	its	shares	on	the	NYSE	in	the	form	
of	ADR	Level	1	program.

In	2012,	the	Bank	began	trading	on	OTCQX	Interna-
tional	Premier,	a	segment	of	the	OTCQX	marketplace	
reserved	 for	 world-leading,	 non-US	 companies	 listed	
on	 a	 qualified	 international	 exchange	 and	 providing	
their	home	country	disclosure	to	US	investors.	

In	 2018,	 CIB	 increased	 its	 ADR	 program	 by	 an	
additional	 450	 million	 ADRs	 to	 reach	 500	 mil-
lion.	 By	 the	 end	 2018,	 CIB’s	 total	 issued	 shares	
were	 1,166,832,640,	 the	 Bank’s	 GDR	 outstanding	
position	reached	358,139,055	shares,	representing	
30.70%	of	issued	shares,	and	its	ADR	outstanding	
position	recorded	16,946,344	shares,	representing	
1.45%	of	issued	shares.

CIB	has	the	highest	weight	on	the	EGX30,	account-
ing	for	34.19%	of	the	index,	and	has	the	highest	free	

float	 at	 93.4%.	 The	 Bank’s	 stock	 is	 one	 of	 Egypt’s	
most	 liquid,	 and	 it	 is	 the	 most	 valuable	 financial	
institution	with	a	market	capitalization	of	EGP	86.4	
billion	as	of	December	2018.

As	 of	 December	 2018,	 CIB’s	 institutional	 shareholder	
structure	was	broken	down	by	region	as	follows:

	North America

	Africa

	GCC

	UK & Ireland

	Continental Europe

	Rest of the World

57.71%

13.05%

9.92%

7.76%

6.78%

4.78%

CIB	 works	 diligently	 to	 increase	 value	 for	 its	
stakeholders.	 One	 way	 it	 does	 so	 is	 through	 the	
Bank’s	 active	 Investor	 Relations	 Division,	 which	
maintains	 a	 proactive	 investor	 relations	 program	
to	 keep	 shareholders	 and	 investors	 abreast	 of	 de-
velopments	 that	 could	 have	 had	 an	 impact	 on	 its	
performance.	 The	 team	 and	 senior	 management	
invest	 significant	 time	 in	 one-on-one	 meetings,	
roadshows,	 investor	 conferences,	 and	 conference	
calls.	 The	 team	 spares	 no	 effort	 in	 providing	 the	
investment	community	with	a	consistent	stream	of	
transparent	 disclosures	 while	 simultaneously	 en-
suring	analysts	have	the	information	they	need	to	
maintain	balanced	coverage	of	the	Bank’s	shares.	

During	2018,	the	team	along	with	senior	management	
took	 part	 in	 nine	 local	 and	 international	 investor	
conferences	held	in	the	UK,	US,	Africa,	and	the	Gulf,	
in	 addition	 to	 seven	 roadshows	 and	 one	 business	
trip.	 Alongside	 several	 in-house	 meetings,	 the	 team	
conducted	a	total	of	255	one-on-one	and	group	meet-
ings	throughout	the	year	and	met	with	491	local	and	
international	investment	funds	and	research	analysts.	
CIB	hosted	several	conference	calls	in	2018,	bringing	
its	 senior	 management	 together	 with	 the	 investor	
community.

Disclosures,	 including	 regular	 updates	 and	 re-
leases,	 were	 periodically	 made	 available	 on	 CIB’s	
Investor	Relations	website	as	well	as	the	EGX,	LSE,	
and	 OTCQX	 portals	 in	 a	 timely	 manner	 that	 en-
sures	fair	access	to	information	for	investors	from	
around	the	world,	allowing	them	to	make	informed	
investment	decisions.	

As	 a	 result	 of	 the	 team’s	 conscious	 efforts	 to	 fur-
ther	 enhance	 its	 Investor	 Relations	 program,	 CIB’s	
Head	 of	 Investor	 Relations	 received	 a	 nod	 as	 the	
“Best	 Investor	 Relations	 Professional	 –	 Egypt”	 in	 a	
2018	 study	 conducted	 by	 the	 Middle	 East	 Investor	
Relations	Association	(MEIRA)	in	partnership	with	
Extel.	This	is	the	fifth	year	running	in	which	CIB	has	
received	at	least	one	award	from	MEIRA.

Symbols and Codes

Egyptian Stock Exchange (EGX)

SYMBOL:	COMI

London Stock Exchange (LSE)

SYMBOL:	CBKD

OTCQX Int’l Premier  
(ADR Level 1 program) 

SYMBOL:	CIBEY	

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CIB InTRoDuCTIon >> CIB’s Stock

Key Indicators

 10 EGP

Par Value

 1:1

GDR Convertibility

 86.4 EGP

Largest Market Cap on EGX30

 34.19%

Highest Weight on EGX30

 7.26 EGP

Earnings per Share

Equity Analysts’ Ratings 
CIB	 is	 widely	 covered	 by	 leading	 research	 houses	
both	 locally	 and	 internationally.	 In	 2018,	 16	 insti-
tutions	 regularly	 issued	 research	 reports	 on	 CIB,	
with	 62%	 of	 analyst	 recommendation	 being	 ‘Buy’,	
31%	‘Hold”,	and	only	6%	‘Sell’.	

COMI	started	the	year	with	an	open	price	of	EGP	
76.97	 and	 ended	 it	 at	 EGP	 74.08,	 with	 -7.14%	 in	

VWAP	 (y-o-y)	 mainly	 on	 the	 back	 of	 global	 pres-
sures	 and	 negative	 sentiment	 toward	 emerging	
markets.	During	2018,	CIB’s	price	reached	a	peak	
of	EGP	96.50	and	a	valley	of	EGP	67.00.	The	aver-
age	 VWAP	 price	 in	 2018	 was	 EGP	 82.19,	 with	 an	
average	volume	of	1,037,108,	and	an	average	mar-
ket	capitalization	of	EGP	96	billion.

Stock Performance in 2018

COMI

EGX30 Index

Jan-18

Feb-18

Mar-18

Apr-18

May-18

Jun-18

Jul-18

Aug-18

Sep-18

Oct-18

Nov-18

Dec-18

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CIB InTRoDuCTIon

A note From  
our Chairman

In	 Egypt	 and	 abroad,	 the	 pundits	 have	 framed	 the	
defining	 questions	 of	 2019	 in	 terms	 that	 are	 both	
short	term	and	binary:	Global	growth	is	slowing	—	
will	it	tip	into	recession?	Will	Egypt	continue	to	at-
tract	foreign	portfolio	investors	to	its	debt	issuances	
and	 stock	 market?	 Is	 this	 the	 year	 that	 domestic	
interest	rates	start	to	come	down?	Will	we	see	sig-
nificant	 foreign	 direct	 investment?	 Who	 will	 move	
first:	foreign	or	domestic	investors?

Like	 every	 bank	 and	 publicly	 traded	 company	 in	
the	 country,	 CIB	 has	 a	 fully	 vested	 interest	 in	 the	
answers	to	these	questions.	But	our	future	as	an	in-
stitution	hinges	not	on	those,	but	on	more	nuanced	
answers	to	much	more	long-term	questions	—	ques-
tions	that	can,	for	CIB,	be	boiled	down	to	just	two:

•	 Can	we	help	reinvent	banking	in	Egypt	for	the	

digital	age?

•	 Can	we	help	lead	a	conversation	on	the	reinven-

tion	of	capitalism?

Our	success	not	just	as	an	institution,	but	also	as	a	
nation,	hinges	on	the	ability	to	answer	these	ques-
tions	 in	 the	 affirmative.	 And	 as	 longtime	 share-
holders	 know,	 we	 have	 been	 working	 on	 answers	
both	 inside	 CIB	 branches,	 offices,	 and	 dealing	
rooms	 since	 2011,	 when	 we	 placed	 two	 things	 at	
the	 center	 of	 our	 strategy:	 First,	 innovation,	 and	
second,	the	imperative	to	improve	the	communi-
ties	in	which	we	do	business.

Reinventing	 banking	 in	 Egypt	 for	 the	 digital	 age	
has	 been	 central	 to	 our	 strategy	 since	 political	
change	 swept	 our	 nation	 in	 2011.	 It	 is	 a	 subject	
about	which	our	industry	and	policy	makers	alike	
must	 do	 more.	 Banks	 are	 slowly	 awaking	 to	 the	
idea	 that	 brick-and-mortar	 branches	 are	 not	 the	

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CIB InTRoDuCTIon >> A Note From Our Chairman

only	touchpoints	that	matter.	But	they	are	not	ask-
ing	 how	 they	 can	 disrupt	 themselves	 before	 they	
are	 disrupted	 by	 third	 parties.	 In	 parallel,	 policy	
makers	need	to	expand	the	range	of	questions	they	
are	asking	of	the	industry:	The	place	of	paper	in	an	
increasingly	 paperless	 society	 is	 only	 the	 first	 of	
many	issues	that	must	be	addressed,	which	range	
from	 the	 rise	 of	 cryptocurrencies	 to	 the	 role	 of	
sandboxes	in	the	trial	of	new	technologies.

Our	 government	 has	 signalled	 clearly	 that	 it	 is	 go-
ing	 cashless	 —	 which	 will	 make	 it	 fundamentally	
paperless.	The	notion	of	physical	signatures	and	of	
paper	document	storage	are	things	of	the	past.	They	
are	among	the	many	obstacles	to	digital	inclusion	—	
which,	I	argue,	is	core	to	financial	inclusion.

In	 calling	 for	 wider	 financial	 inclusion,	 Egypt	 is	
fundamentally	 calling	 for	 the	 democratization	 of	
financial	services.	But	as	financial	services	increas-
ingly	go	online,	this	means	that	obstacles	to	digital	
inclusion	 are	 the	 same	 barriers	 that	 prevent	 fuller	
financial	inclusion.	Digital	financial	services	—	the	
same	 services	 that	 will	 empower	 people	 to	 better	
their	lives	—	cannot	be	provided	to	consumers	if	the	
very	consumers	do	not	have	access	to	the	internet.

At	its	core,	financial	inclusion	means	mobilizing	
money	supply	and	savings	to	fund	growth	and	de-
velopment	 —	 whether	 that’s	 of	 micro-businesses	
or	 small	 companies,	 of	 national	 champions	 or	
state-driven	mega-projects.	As	an	industry	and	as	
a	society,	this	means	taking	stock	of	all	challenges	
(including	regulatory	ones)	that	stand	in	the	way	
of	digital	inclusion	and	start	breaking	them	down.

That’s	why,	as	Egypt	takes	over	the	presidency	of	the	
African	 Union	 this	 year,	 we	 are	 working	 with	 the	
government	to	make	a	Declaration	on	Financial	In-
clusion	a	cornerstone	of	development	policy	not	just	
for	Egypt,	but	for	our	continent.	Broadband	internet	
that	is	universally	and	affordably	accessible	by	even	
the	most	humble	of	low-income	earners	is	what	will	
make	financial	inclusion	possible.

In	 parallel,	 a	 debate	 over	 the	 future	 of	 capitalism	
in	 Egypt	 is	 essential	 if	 we	 are	 going	 to	 create	 tan-
gible	value	in	the	communities	in	which	we	live	and	
serve.	This	debate	is	the	next	natural	step	in	a	shift	
that	 has	 seen	 companies	 move	 from	 philanthropy	

to	 corporate	 social	 responsibility,	 then	 onward	 to	
Environmental	 and	 Social	 Governance	 (ESG)	 ap-
proaches	and,	today,	to	the	new	imperative	to	create	
shared	value	(CSV).

In	times	gone	by,	a	philanthropic	approach	to	creat-
ing	value	for	a	low-income	earner	was	to	donate	to	a	
charity	that	provides	a	benefit	to	her	—	it	was	about	
using	corporate	wealth	to	try	to	drive	a	measure	of	
social	 change.	 A	 CSV-led	 approach	 would,	 as	 CEO	
Magazine	 wrote	 in	 2016,	 put	 that	 donation	 in	 the	
context	 of	 a	 program	 that	 ensured	 benefits	 flowed	
back	to	the	donor	in	the	form	of	“improved	morale,	
increased	 staff	 retention,	 status	 as	 an	 employer	 of	
choice	[or]	attracting	new	business.”

However,	 Porter	 and	 Kramer,	 the	 Harvard	 pro-
fessors	 who	 introduced	 the	 business	 concept	 in	
2011,	take	it	further	—	much	closer	to	a	definition	
we	 have	 used	 internally	 since	 the	 events	 of	 2011	
here	in	Egypt.	They	define	CSV	as	a	core	business	
strategy,	 policies,	 and	 operating	 practices	 that	
enhance	the	competitiveness	of	a	company	while	
simultaneously	 advancing	 the	 economic	 and	
social	conditions	in	the	communities	in	which	it	
operates.	This	means	that	our	success	and	social	
progress	are	interdependent.

In	the	case	of	a	microenterprise	owner,	it	isn’t	just	
about	banking	her.	It’s	about	providing	her	with	the	
tools	today	that	will	help	her	grow	her	business	to-
morrow.	As	she	grows	and	creates	jobs,	she	becomes	
a	driver	not	just	of	our	business	growth,	but	of	the	
economic	growth	of	our	nation.

These	are	the	powerful	ideas	we	know	will	guide	our	
future,	 and	 they	 are	 feeding	 directly	 into	 our	 five-
year	plan.	It	will	be	a	five-year	plan	that	highlights	
ways	to	put	technology	at	the	heart	of	what	we	do	
and	thereby	empower	our	people	to	make	the	best	
possible	business	decisions.	And	it’s	about	ways	we	
create	 shared	 value	 for	 our	 employees,	 our	 clients,	
our	shareholders,	and	the	wider	economy.

Hisham Ezz Al-Arab
Chairman and Managing Director

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CIB InTRoDuCTIon

A note From  
our CEo

People	are	the	cornerstone	on	which	our	strategy	is	
built	—	brick	by	brick,	byte	by	byte,	transaction	by	
transaction,	day	in	and	day	out.	

At	tellers’	counters	and	in	our	operation	centres,	in	
conversations	 with	 large	 corporate	 clients,	 and	 by	
sitting	down	with	fresh	graduates	just	entering	the	
workforce,	 our	 people	 are	 helping	 Egyptians	 chart	
their	 financial	 futures.	 As	 they	 do	 so,	 every	 one	 of	
them	 plays	 an	 essential	 role	 in	 delivering	 a	 multi-
track	 strategy	 that	 creates	 value	 for	 all	 stakehold-
ers,	 from	 our	 clients	 to	 our	 shareholders	 and	 the	
communities	 in	 which	 we	 do	 business	 —	 and	 for	
the	staff	themselves,	the	vast	majority	of	whom	are	
shareholders	in	this	institution.

This	 is	 the	 cornerstone	 of	 our	 success:	 Banking	 is	
fundamentally	a	people	business,	and	our	talented	
employees	are	the	people	who	are	building	the	bank	
of	the	future	and	leading	the	conversation	about	our	
industry’s	 role	 in	 building	 a	 stronger	 nation.	 From	
our	 management	 committee	 to	 the	 most	 junior	 of	
support	staff,	these	people	delivered	on	an	aggres-
sive	 strategy	 that	 generated	 outstanding	 opera-
tional	results	—	results	that	translated	directly	into	
outperformance	in	our	financials	in	2018.	

Our	staff	of	more	than	6,750	people	delivered	these	
results	because	we	have	consistently	provided	them	
with	 the	 training,	 motivation,	 compensation,	 and	
sense	of	ownership	they	need	to	give	their	all	every	
day.	In	doing	so,	they	know	they	are	not	alone:	Our	
management	team	practices	an	open-door	policy	at	
all	levels,	and	we	have	ramped	up	our	effort	in	the	
past	year	to	broaden	lines	of	communication	and	to	
hold	 small	 group	 meetings	 between	 regional	 staff	
and	senior	management	nationwide.	

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CIB InTRoDuCTIon >> A Note From Our CEO

In	 the	 year	 ahead,	 we	 will	 redouble	 our	 effort	
to	 reach	 our	 clients	 —	 current	 and	 potential	 —	
through	the	channels	that	matter,	from	the	elec-
tronic	 to	 the	 physical.	 Yes,	 the	 physical:	 Digital	
banks	are	the	wave	of	the	future	in	Egypt,	as	they	
are	in	developed	markets,	and	CIB	has	clearly	and	
consistently	 made	 significant	 headway	 in	 build-
ing	out	some	of	the	most	innovative	digital	bank-
ing	 frameworks	 the	 market	 has	 seen	 in	 recent	
years.	 But	 as	 experience	 as	 far	 away	 as	 Canada	
has	 shown,	 branches	 remain	 important	 in	 draw-
ing	new	clients	into	the	banking	system,	whether	
they	 are	 business	 owners	 or	 new	 entrants	 to	 the	
workforce,	employees	or	retirees.

And	 this	 is	 the	 very	 lynchpin	 of	 our	 strategy	 to	
champion	 financial	 inclusion	 in	 Egypt.	 From	 the	
business	press	to	the	halls	of	power,	financial	inclu-
sion	is	the	topic	of	the	day	—	as	it	should	be.	It	has	
also	been	central	to	our	mission	for	years	as	we	have	
sought	to	bring	employers	and	their	people	into	the	
banking	 system.	 By	 combining	 the	 strength	 of	 our	
long-standing	branch	network	and	digital	solutions	
that	bring	us	ever	closer	to	a	cashless	society,	bring-
ing	in	as	many	people	into	the	banking	fold	as	pos-
sible	becomes	not	just	a	mission	but	a	reality.	That’s	
why	our	people	work	tirelessly	to	make	it	easier	for	
our	clients	to	bank	with	us,	be	that	through	tellers	at	
brick-and-mortar	 branches	 or	 strategists	 develop-
ing	our	digital	channels.	

In	 terms	 of	 how	 we’ve	 accomplished	 this	 on	 the	
ground	 in	 2018,	 our	 consumer	 banking	 arm	 deliv-
ered	another	very	strong	year,	and	we	see	substan-
tial	room	for	continued	growth	in	2019	on	both	the	
asset	 and	 liabilities	 side.	 But	 we	 are	 particularly	
excited	about	the	outlook	in	2019	and	2020	for	our	
institutional	banking	arm	—	the	traditional	growth	
engine	of	our	bank.	This	outlook	is	underpinned	by	
a	 cautiously	 optimistic	 reading	 of	 the	 macroeco-
nomic	climate	in	Egypt	today.	

remittances,	 the	 Suez	 Canal,	 and	 the	 oil	 and	 gas	
industry	—	are	all	on	the	upswing.	The	state	con-
tinues	to	have	access	to	foreign	debt	markets,	and	
global	 institutional	 investors	 returned	 in	 early	
2019	to	Egyptian	local-currency	debt.	As	a	nation,	
our	 foreign	 exchange	 position	 is	 strong,	 and	 the	
volatility	we	have	so	far	seen	in	2019	in	the	official	
exchange	rate	is	fundamentally	healthy.	

In	 parallel,	 inflation	 is	 edging	 down	 toward	 the	
single	 digits	 and	 it	 is	 now	 clear	 that	 consumer	
purchasing	power	is	coming	back:	Egyptians	are,	
by	and	large,	shaking	off	the	effects	of	the	devalu-
ation.	 While	 this	 is	 obviously	 good	 news	 for	 our	
consumer	 banking	 arm,	 it	 is	 better	 on	 the	 insti-
tutional	side	of	the	business:	Capacity	utilization	
for	our	corporate	clients	is	rising	in	lock-step	with	
the	return	of	consumer	sentiment.	

These	 utilization	 rates	 set	 businesses	 on	 a	 straight-
line	 path	 to	 a	 single	 destination:	 Borrowing	 not	 to	
finance	 working	 capital,	 but	 to	 fund	 capital	 expen-
diture	on	expansion.	Borrowing	by	corporate	Egypt	
will	send	all	the	right	signals	to	foreign	investors	who	
have	 (outside	 of	 the	 petroleum	 industry)	 largely	 sat	
out	 the	 last	 two	 years.	 It	 will	 signal	 that	 local	 busi-
nesses	have	confidence	in	the	domestic	economy.	

All	of	us	at	CIB	look	forward	to	the	real	business	of	
banking:	 The	 prudent	 management	 of	 risk	 as	 we	
extend	capital	to	businesses	and	people	who	will	
use	it	to	drive	growth	in	our	economy.	It	is	why	we	
all	became	bankers.	It	is	why	our	five-year	strat-
egy	is	what	it	is.	It	is	why	we	are	actively	leading	
the	conversation	about	the	future	of	our	industry.	
And	it	is	what	makes	us	so	passionate	about	leav-
ing	 the	 communities	 with	 which	 we	 do	 business	
better	than	we	found	them.

The	 government	 of	 Egypt	 has	 stayed	 the	 course	
through	 an	 aggressive	 reform	 process	 that	 is	
leaving	 us	 on	 a	 much	 stronger	 footing.	 Our	 four	
key	 sources	 of	 hard	 currency	 inflows	 —	 tourism,	

Hussein Abaza
Chief Executive Officer

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CIB InTRoDuCTIon

Board of  
Directors’ Report

Introduction
Much	 has	 changed	 since	 last	 year’s	 BoD	 report;	
some	 developments	 were	 predicted,	 while	 others	
were	completely	unexpected.	On	balance,	the	macro	
and	 micro	 situations	 are	 better	 than	 they	 were	 at	
this	time	last	year.

Macroeconomic Environment
Inflows	 of	 foreign	 currency	 into	 Egypt’s	 economy	
have	 risen	 significantly	 year-on-year	 (y-o-y),	 with	
growth	 coming	 from	 a	 number	 of	 sources.	 Remit-
tances	from	Egyptians	working	abroad	soared	by	21%	
y-o-y	to	record	USD	26	billion	in	FY2018.	Tourism	is	
flourishing	once	more,	with	tourist	arrivals	up	by	48%	
and	tourism	receipts	growing	at	a	healthy	124%.	As	of	
FY2018,	revenues	from	the	Suez	Canal	had	grown	by	
15%	y-o-y.	As	the	Zohr	gas	field	ramps	up	production,	
Egypt	has	taken	another	step	toward	self-sufficiency	
in	natural	gas.	The	last	shipment	of	imported	lique-
fied	 natural	 gas	 (LNG)	 was	 received	 in	 September	
2018.	By	the	end	of	2019,	Egypt	should	be	making	an-
nual	savings	of	USD	4-6	billion	(or	32%-48%)	on	its	pe-
troleum	import	bill,	which	recorded	USD	12.5	billion	
for	 FY2018.	 Egypt	 was	 named	 the	 largest	 recipient	
of	 foreign	 direct	 investment	 (FDI)	 in	 Africa	 in	 2018	
in	a	recent	report	by	the	United	Nations	Conference	
on	Trade	 and	 Development	 (UNCTAD),	with	invest-
ments	 made	 in	 the	 real	 estate,	 food	 processing,	 oil	
and	 gas	 exploration,	 and	 renewable	 energy	 sectors.	
Egypt’s	FDIs	in	2018	totaled	USD	7.7	billion.

These	positive	developments	are	reflected	in	Egypt’s	
current	account:	the	deficit	fell	to	USD	6	billion	for	
FY2017/18	from	USD	14	billion	for	FY2016/17,	a	de-
cline	of	59%.	In	FY2017/18	(which	began	in	July	2017	
and	 ended	 June	 2018),	 Egypt	 achieved	 a	 primary	

budget	 surplus	 of	 0.1%	 of	 GDP	 for	 the	 first	 time	 in	
over	a	decade.	GDP	growth	accelerated	to	5.2%	for	
the	year	ended	after	rising	for	six	consecutive	quar-
ters.	 FCY	 reserves	 at	 the	 Central	 Bank	 of	 Egypt	
(CBE)	 continued	 to	 increase	 on	 a	 monthly	 basis	 in	
2018,	recording	their	highest-ever	level	at	the	end	of	
November	at	USD	44.5	billion,	up	from	USD	36.7	bil-
lion	a	year	earlier,	before	declining	by	USD	2	billion	
to	USD	42.55	billion	in	December	2018.	

The	 government	 pressed	 ahead	 with	 an	 economic	
reform	program	aimed	at	restoring	macroeconomic	
stability	 and	 tackling	 long-standing	 impediments	
to	growth.	Further	cuts	were	made	to	fuel	and	elec-
tricity	subsidies,	which	reduced	Egypt’s	subsidy	bill	
to	5%	of	GDP	for	2017/18,	down	from	6%	for	2016/17.	
In	 2018,	 Egypt	 received	 USD	 2	 billion	 under	 the	
IMF’s	three-year	USD	12	billion	extended	fund	facil-
ity	(EFF)	agreement	signed	back	in	November	2016.	

In	 light	 of	 the	 progress	 made	 by	 the	 government,	
Moody’s	 Investors	 Service	 rating	 agency	 changed	
Egypt’s	 Long-Term	 Issuer	 Ratings	 Outlook	 to	 Posi-
tive	from	Stable	and	affirmed	its	B3	issuer	ratings.	In	
addition,	Fitch	Ratings	affirmed	Egypt’s	Long-Term	
Foreign-Currency	Issuer	Default	Rating	(IDR)	at	‘B’	
with	a	Positive	Outlook.

Egypt	began	attracting	robust	investor	demand	for	
local	 currency	 (LCY)	 sovereign	 debt,	 with	 foreign	
inflows	into	T-bills	recording	a	peak	of	USD	23	bil-
lion	in	March.	However,	due	to	a	crisis	in	emerging	
markets	beginning	in	April	2018,	foreign	investment	
in	Egyptian	T-bills	fell	by	c.	USD	8	billion	between	
April	 and	 September.	 Nevertheless,	 these	 outflows	

did	not	result	in	further	currency	depreciation,	with	
foreign	outflows	sourced	mostly	from	the	interbank	
market,	indicating	ample	FCY	liquidity.

listed	on	the	EGX)	due	to	improved	macroeconomic	
indicators,	 particularly	 FCY	 reserves	 and	 liquidity	
in	the	banking	sector.	

Inflation	eased	during	the	year,	recording	12%	in	
December	 2018,	 down	 from	 15.7%	 in	 November	
2018,	 and	 a	 significant	 y-o-y	 drop	 down	 from	
21.9%	 in	 December	 2017.	 Consumer	 purchasing	
power	 strengthened	 noticeably	 throughout	 the	
year.	2018	saw	an	uptick	in	lending	to	companies	
for	 working	 capital,	 as	 firms	 sought	 to	 meet	 in-
creased	 demand.	 Companies	 continued	 to	 post-
pone	 capital	 expenditure	 (CAPEX),	 however,	 as	
the	 interest	 rate	 environment	 remained	 elevated	
in	2018.	Although	the	CBE	cut	interest	rates	by	100	
basis	points	(bps)	in	February	and	by	a	further	100	
bps	in	March,	the	700	bps	hike	implemented	since	
the	 currency	 floatation	 in	 2016	 means	 long-term	
borrowing	remains	expensive	for	many	firms.	

Egypt’s	 banking	 sector	 remained	 the	 lifeline	 of	
the	 economy	 in	 2018.	 The	 year	 witnessed	 steady	
improvement	 in	 asset	 quality,	 with	 aggregate	 non-
performing	 loans	 (NPLs)	 as	 a	 percentage	 of	 gross	
loans	 standing	 at	 4.4%	 in	 September	 2018,	 down	
from	4.9%	in	FY2017.	NPLs	were	almost	fully	covered	
by	provisions	as	of	September,	with	98%	of	such	as-
sets	 allotted	 for.	 Banks	 were	 also	 well	 capitalized,	
with	 reported	 system-wide	 capital	 adequacy	 ratio	
(CAR)	standing	at	16%	in	September	2018,	comfort-
ably	above	the	regulatory	requirement	of	11.9%.

In	December	2018,	the	CBE	suspended	the	FCY	repa-
triation	 mechanism	 for	 new	 portfolio	 investments	
(including	LCY	Egyptian	T-bills,	T-bonds,	and	stocks	

In	November,	the	Cabinet	approved	amendments	to	
laws	on	income	tax	that	would	modify	the	treatment	
of	sovereign	portfolios	held	 by	banks	and	corpora-
tions.	 The	 Ministry	 of	 Finance	 held	 meetings	 with	
the	 Federation	 of	Egyptian	 Banks	 (FEB)	 to	 discuss	
the	proposal	and	suggested	methods	for	calculating	
the	new	tax,	the	final	formula	for	which	has	yet	to	be	
announced	by	the	ministry.	

The	EGX	was	negatively	affected	by	global	forces	
coming	 to	 the	 fore	 in	 2018,	 declining	 13.2%	 to	
end	 December	 2018	 at	 13,035.77	 points.	 In	 light	
of	 this,	 the	 government	 postponed	 the	 planned	
privatization	 of	 23	 state-owned	 companies	 until	
conditions	improve.	Four	IPOs	took	place	in	2018,	
raising	a	total	of	EGP	5.2	billion	and	representing	
an	increase	of	25%	over	2017.	

In	short,	Egypt’s	economic	recovery	has	continued	
to	pick	up	steam	despite	persisting	challenges.	The	
market	 offers	 ample	 opportunities,	 which	 CIB’s	
executive	management	and	employees	are	working	
diligently	to	turn	to	the	Bank’s	advantage.

CIB’s Strategy
CIB’s	strength	lies	in	a	flexible	strategy	that	allows	
it	 to	 adapt	 to	 the	 unremitting	 changes	 in	 market	
dynamics,	creating	 value	 for	stakeholders	 at	each	
step.	The	BoD	and	executive	management	share	the	
same	philosophy	of	placing	clients	at	the	heart	 of	
every	decision	and	achieving	sustainable	financial	

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EGP BN

86

Market capitalization
as of 2018

and	non-financial	growth.	To	accomplish	this,	we	
rely	on	the	dedication	of	our	employees,	whom	we	
are	 determined	 to	 help	 develop,	 while	 providing	
them	with	the	latest	innovative	technology.

the	 minimum	 regulatory	 requirement.	 The	 buffer	
is	sufficient	to	accommodate	any	increase	in	capi-
tal	requirements	in	2019	and	will	preempt	any	un-
anticipated	changes	resulting	from	macro	shifts.

Relying	on	these	time-tested	values,	CIB	further	con-
solidated	its	leading	position	in	the	Egyptian	market	
during	2018,	assisted	by	a	three-pronged	strategy	of:

Dynamic Balance Sheet Management
Responding	to	the	high	interest	rate	environment	
and	 its	 impact	 on	 long-term	 borrowing,	 CIB	 con-
tinued	to	re-engineer	its	balance	sheet	in	2018	with	
the	goal	of	preserving	earnings.	The	Bank	adopted	
a	deposit-gathering	strategy	aimed	at	reshaping	its	
funding	mix.	It	attracted	9%	of	all	new	deposits	in	
the	banking	system	until	October	2018	(according	
to	 the	 most	 recent	 available	 information	 by	 the	
CBE	 at	 the	 time	 of	 print),	 and	 managed	 to	 grow	
its	 current	 account	 and	 savings	 account	 (CASA)	
deposits	to	56%	of	total	deposits	by	the	end	of	2018.

The	Bank	maintained	resilient	asset	quality	in	2018	
through	its	conservative	risk-management	strategy,	
while	booking	provisions	adequate	to	mitigate	any	
potential	risks.	Provisions	for	2018	amounted	to	EGP	
3.1	billion,	bringing	the	loan-loss	provision	balance	
to	EGP	13	billion.	Of	this,	EGP	1.82	billion	pertains	
to	 the	 amount	 transferred	 from	 unearned	 interest	
to	 interest	 income	 and	 was	 fully	 provisioned	 for.	
NPLs	represented	4.06%	of	the	gross	loan	portfolio,	
cushioned	by	a	solid	269%	coverage	ratio.

The	 Bank	 remains	 comfortably	 covered	 in	 terms	
of	capital	adequacy,	with	year-end	CAR	recording	
19.09%	 (after	 profit	 appropriation)	 —	 well	 above	

Return	on	average	equity	(ROAE)	hit	33.1%	in	2018	
(after	profit	appropriation,	based	on	the	suggested	
profit	 appropriation	 schedule),	 marking	 the	 fifth	
consecutive	 year	 CIB	 has	 delivered	 an	 ROAE	 of	
above	30%.	At	20.3%,	CIB	enjoys	one	of	the	lowest	
cost-to-income	ratios	among	private-sector	banks,	
guided	by	management’s	effort	to	further	enhance	
CIB’s	returns	through	efficient	cost	controls.

Investing in Technology
During	 2018,	 CIB	 continued	 to	 upgrade	 its	 infra-
structure	 resiliency,	 optimize	 its	 IT	 storage,	 and	
build	the	platforms	required	to	maintain	the	Bank’s	
position	in	the	market.	

This	year,	 CIB	reaped	the	 benefits	 of	its	2015	move	
to	introduce	the	concept	of	big	data	to	the	Egyptian	
banking	industry.	With	the	necessary	platforms	in	
place	 and	 skillful	 people	 available	 to	 analyze	 the	
data,	 the	 Bank	 is	 ready	 to	 further	 solidify	 its	 lead-
ership	 position	 through	 the	 development	 of	 more	
customer-centric	solutions.	

During	 the	 year,	 CIB’s	 Analytics	 and	 Data	 Man-
agement	(ADM)	Department	focused	on	support-
ing	other	departments	with	actionable	analytical	
findings	 that	 augment	 decision-making.	 It	 also	
continued	to	optimize	operational	processes,	de-
veloping	solutions	to	reduce	costs	and	processing	
times,	while	developing	new	products	better	able	
to	fulfill	customer	needs.

In	2018,	the	department	implemented	the	follow-
ing	projects:

•	 Distributed  Ledger  Technology  (DLT):	 CIB	
was	one	of	the	Egyptian	markets’	first	adopt-
ers	of	DLT,	joining	the	Know	Your	Customer	
(KYC)	 project	 on	 R3’s	 Corda	 blockchain	 in	
2017.	 This	 year,	 the	 team	 focused	 on	 testing	
different	use	cases	for	potential	development	
into	live	projects	and	built	a	local	blockchain	
network	 for	 banks	 and	 different	 financial	
services	providers.

•	 Segmentation:	The	Bank	revamped	its	balance-
based	 customer	 segmentation,	 developing	 a	
fully	 customized	 and	 data-driven	 behavioral	
segmentation	system	that	will	accelerate	CIB’s	
transformation	 into	 a	 customer-	 rather	 than	
product-centric	institution.

•	 Digital  Lending  Program  (DLP):	 ADM	
launched	 a	 program	 to	 help	 CIB	 penetrate	
the	 vast	 market	 of	 unbanked	 credit	 seekers	
based	 on	 their	 history,	 such	 as	 Careem	 cap-
tains.	 The	 program	 could	 be	 replicated	 in	
the	future	in	line	with	CIB’s	commitment	to	
foster	financial	inclusion	in	Egypt.

•	 Anomaly-detection  model:  In	 cooperation	
with	 the	 Compliance	 Department,	 the	 ADM	
team	 developed	 a	 model	 to	 minimize	 fraud	
by	 identifying,	 monitoring,	 and	 controlling	
fraudulent	customer	behavior.

•	 Early warning system (EWS): Working	with	the	
Business	Banking	team,	ADM	developed	a	set	of	
guided	 processes	 that	 provide	 early	 identifica-
tion	 of	 risks	 posed	 to	 business	 and	 corporate	
customers.	The	system’s	function	is	to	help	the	
Bank	 proactively	 manage	 its	 loan	 portfolio	 by	
reducing	unsecured	lending	risks.

CIB	 Navigator:	 In	 2018,	 ADM	 launched	 a	 tool	
that	 grants	 CIB	 employees	 access	 to	 dashboards,	
reports,	 and	 portals	 that	 help	 expedite	 decision-
making.	Integration	of	the	tool	into	the	operations	
of	different	business	lines	will	incentivize	relation-
ship	managers	to	persuade	customers	to	switch	to	
available	 digital	 portals.	 This	 year,	 the	 migration	
of	a	large	volume	of	transactions	from	traditional	
channels	 to	 digital	 ones	 yielded	 cost	 synergies	 in	
excess	of	EGP	200	million.	

Technological	 advancement	 is	 spurring	 a	 broad	
transformation	 in	 the	 global	 banking	 industry.	
Banking	 transactions	 no	
longer	 require	 bank	
branches	 only,	 but	 rather	 the	 internet	 and	 smart-
phones.	 Embracing	 such	 change,	 CIB	 has	 been	
building	its	digital	banking	platforms	over	the	years	
and	now	provides	its	customers	the	convenience	of	
instant,	seamless	banking	at	any	time	and	any	place.	

In	 2018,	 CIB	 formulated	 its	 digital	 business	 plan	
with	the	goal	of	integrating	the	Bank	further	into	
its	 customers’	 daily	 activities.	 2018	 saw	 the	 Bank	
upgrade	 several	 of	its	digital	platforms,	including	
ATMs,	online	banking,	and	its	call	center,	further	
enhancing	the	customer	experience	and	improving	
the	efficiency	of	its	services.	CIB’s	Interactive	Voice	
Response	(IVR)	service	is	the	only	one	of	its	kind	in	
the	Egyptian	market	that	allows	governmental	and	
non-governmental	 bill	 payment	 and	 other	 exclu-
sive	solutions	such	as	credit	card	settlement,	while	
its	 network	 of	 ATMs	 is	 the	 largest	 of	 any	 private	
Egyptian	bank.	At	18%,	CIB	ranks	first	in	terms	of	
activity	 rate	 for	 Egyptian	 mobile	 wallets.	 In	 2018,	
CIB’s	online	banking	activity	hit	a	record	61.4%	—	
fruits	of	the	Bank’s	continuous	digital	investments.

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CIB	 believes	 that	 financial	 inclusion	 is	 about	
more	 than	 just	 extending	 financial	 services	 to	
the	 unbanked;	 it’s	 about	 improving	 people’s	 lives.	
Positively	 contributing	 to	 the	 Egyptian	 economy’s	
long-term	 growth	 and	 sustainable	 development	 is	
an	objective	that	rates	high	on	CIB’s	agenda,	directly	
aligning	 with	 CBE	 efforts	 to	 promote	 financial	
inclusion.	In	line	with	its	firm	commitment	to	help	
develop	Egypt’s	financial	sector	and	extend	the	lat-
est	innovative	financial	offerings	to	customers,	CIB	
launched	 CVentures	 in	 2018,	 Egypt’s	 first	 fintech-
focused	 corporate	 venture	 capital	 firm.	 CVentures	
will	invest	in	transformational	fintech	startups	and	
next-generation	 financial	 service	 platforms.	 Lever-
aging	 the	 firm’s	 active	 exposure	 to	 international	
technology	 hubs	 and	 startup	 ecosystems,	 CIB	 ex-
pects	CVentures	to	be	an	ideal	addition	to	its	slate	
of	innovative	products	and	services.	

More	 on	 the	 fintech	 front,	 2018	 saw	 CIB	 intensify	
its	 fintech	 engagement	 by	 catering	 to	 the	 needs	 of	
fintech	 startups,	 and	 thus,	 helping	 the	 Bank	 build	
strategic	alliances	that	enhance	its	financial	inclu-
sion	 objectives.	 The	 Bank’s	 activities	 aim	 to	 create	
awareness	 on	 the	 opportunities	 presented	 by	 this	
new	 segment	 and	 encourage	 entrepreneurs	 to	
start	 their	 businesses,	 with	 the	 ultimate	 goal	 be-
ing	to	support	fintech	startups	as	they	develop	and	
launch	their	products	and	services.	To	date,	CIB	has	
sponsored	 46	 fintech	 startups	 and	 entrepreneurs	
operating	in	various	fields.	Thirty	of	these	have	been	
introduced	to	the	market	with	CIB’s	backing,	receiv-
ing	 airtime	 on	 Egypt’s	 number	 one	 entrepreneur-
ship	TV	show	Hona	Al	Shabab	with	pre-seed	funds	
awarded	to	the	winners.

The	year	also	saw	CIB	redouble	its	focus	on	agent	
banking	 —	 a	 tool	 to	 help	 widen	 the	 Bank’s	 reach	
among	 Egypt’s	 unbanked	 population	 and	 control	
the	costs	associated	with	the	provision	of	various	
services	 to	 clients.	 The	 Bank	 established	 Egypt’s	
first	agent	bank,	Fawry	Plus	—	a	greenfield	invest-
ment	 in	 agent	 banking.	 The	 Bank	 holds	 a	 23.5%	
equity	stake	in	Fawry	Plus,	a	joint	venture	between	
CIB,	Banque	Misr,	Fawry,	and	El	Alameya	For	Con-
sultations	and	Information	Systems	(ACIS).

In	recognition	of	these	efforts,	CIB	became	the	first	
Egyptian	 bank	 to	 receive	 the	 “Financial	 Inclusion	
Champion	 of	 the	 Year”	 FinX	 Award	 in	 2018	 from	
FinTech	Galaxy	and	Entrepreneur	Middle	East.	The	
award	is	a	testament	to	the	Bank’s	support	for	en-
trepreneurship	 and	 the	 customer-centric	 banking	
services	that	it	has	made	available	for	Egyptians.	

Talent Enhancement
CIB	 is	 committed	 to	 cementing	 its	 identity	 as	 an	
employer	 of	 choice	 in	 the	 Egyptian	 banking	 sector,	
working	 constantly	 to	 provide	 employees	 with	 the	
capabilities	 needed	 to	 thrive.	 Starting	 as	 early	 as	
the	onboarding	process,	employee	development	and	
satisfaction	is	paramount	to	CIB’s	executive	manage-
ment,	who	focus	on	learning	and	development	as	well	
as	rewards	and	recognition.

As	 part	 of	 this	 strategy,	 CIB	 participated	 in	 33	
events	and	employment	fairs	across	several	univer-
sities	in	Egypt	and	other	venues	during	the	year.	To	
ensure	 that	 the	 search	 for	 top-quality	 candidates	
is	not	hindered	by	geographic	logistics,	in	2018	CIB	
established	recruitment	teams	that	visited	nine	gov-
ernorates	across	Egypt.

In	 2018,	 CIB	 sought	 to	 further	 enhance	 engagement,	
working	to	increase	satisfaction	levels	and	refine	perfor-
mance-related	 communication	 between	 management	
and	employees.	Ten	town	halls	were	held	with	middle	
management	 during	 the	 year,	 while	 66	 HR	 awareness	
sessions	 were	 conducted	 with	 first-line	 managers.	
These	efforts	contributed	to	increased	participation	in	
the	fourth	Employee	Effectiveness	Survey	(EES),	which	
stood	at	92%	in	2018	compared	to	88%	in	2016.	The	en-
gagement	level	grew	to	63%	compared	to	59%	in	2016.

In	 2018,	 more	 than	 840	 training	 courses	 covering	
both	 technical	 and	 soft	 skills	 benefited	 5,357	 em-
ployees	 (79%	 of	 staff)	 across	 the	 organization.	 CIB	
also	 hired	 587	 external	 individuals	 in	 2018	 (59	 in	
increased	headcount	and	528	replacements)	across	
different	areas	of	the	Bank.

Succession	 planning	 was	 also	 given	 considerable	
attention,	 with	 the	 aim	 of	 securing	 CIB’s	 legacy.	

Proper	succession	planning	will	help	the	Bank	over-
come	 challenges	 posed	 by	 a	 constantly	 changing	
business	 environment.	 Executive	 management	 is	
continuously	identifying,	assessing	and	developing	
cadres	to	ensure	CIB	has	the	calibers	in	place	ready	
to	assume	responsibility.	Forty-two	key	talents	were	
selected	 to	 participate	 in	 technical	 and	 leadership	
development	 programs	 as	 part	 of	 CIB’s	 succession	
plan	 formulated	 in	 2016.	 Seventy-two	 percent	 of	
these	 individuals	 have	 been	 promoted	 to	 roles	 of	
greater	responsibility	as	of	year-end	2018.

2018 Financial Position
CIB	 reported	 another	 remarkable	 set	 of	 results	 in	
FY2018,	with	consolidated	net	income	up	27%	y-o-y	
to	EGP	9.58	billion.	Standalone	net	income	reached	
EGP	9.56	billion,	up	27%	from	2017.	Standalone	rev-
enues	grew	34%	over	the	previous	year	to	EGP	20.4	
billion.	 Net	 interest	 income	 hit	 EGP	 18.1	 billion	 in	
FY2018,	an	increase	of	45%	y-o-y.	

While	 the	 Bank	 has	 historically	 recognized	 the	
interest	from	doubtful	loans,	not	yet	classified	as	
non-performing,	in	the	unearned	interest	account	
on	 the	 balance	 sheet	 without	 recording	 it	 on	 the	
income	 statement	 out	 of	 conservatism,	 CIB	 ad-
opted	a	new	convention	in	2018,	as	stipulated	by	
the	CBE.	These	amounts	were	channeled	through	
interest	 income	 and	 an	 equal	 amount	 was	 taken	
as	provisions,	leaving	the	bottom	line	unaffected.	
Unearned	 interest	 accounts	 pertaining	 to	 non-
performing	 clients	 are	 now	 recognized	 as	 an	
off-	 rather	 than	 on-balance-sheet	 item.	 The	 re-
engineering	 of	 CIB’s	 unearned	 interest	 accounts	
was	 conducted	 over	 two	 consecutive	 quarters.	
In	2Q2018,	EGP	761	million	was	transferred	from	
unearned	interest	to	interest	income,	followed	by	
EGP	 1.06	 billion	 in	 3Q2018.	 Normalized	 for	 EGP	
1.82	 billion	 additional	 interest	 income	 related	 to	
re-engineering	of	the	unearned	interest	account,	
standalone	 revenues	 grew	 22%	 and	 net	 interest	
income	 31%	 over	 the	 previous	 year.	 It	 is	 worth	
noting	that	all	unearned	interest	amounts	eligible	
for	recognition	as	interest	income	on	the	income	
statement	or	as	an	off-balance	sheet	item	are	now	
recognized	 as	 such,	 and	 such	 recycling	 will	 not	

19%

CAR as of 2018

recur	 after	 2018.	 Non-interest	 income	 stood	 at	
EGP	2.2	billion	for	FY2018,	with	net	income	from	
fees	and	commissions	recording	EGP	2.4	billion.

Despite	 a	 challenging	 year,	 the	 Bank’s	 financial	
its	
performance	 was	 strong,	 reflected	 across	
financial	 indicators.	 Operational	 efficiency	 was	
maintained	 during	 2018,	 with	 the	 cost-to-income	
ratio	standing	at	20.3%	compared	to	20.8%	in	2017.	
ROAE	grew	to	33.1%	on	a	consolidated	basis	(post-
appropriation)	 from	 32.5%	 in	 2017.	 Consolidated	
Return	on	Average	Assets	(ROAA)	recorded	3.03%	
(post-appropriation)	 for	 2018,	 up	 from	 2.69%	 in	
2017.	As	of	year-end	2018,	CIB	booked	a	net	interest	
margin	(NIM)	of	6.43%	(or	5.81%	after	normalizing	
for	 the	 aforementioned	 recycled	 amount)	 —	 the	
Bank’s	highest-ever	—	up	from	4.97%	a	year	earlier.

CIB’s	gross	loan	portfolio	stood	at	EGP	120	billion	
at	2018	year-end,	growing	17%	(EGP	17	billion)	y-o-
y.	This	increase	met	the	Bank’s	strategic	objectives	
in	maintaining	asset	quality	and	enhancing	profit-
ability.	CIB’s	market	share	of	total	loans	amounted	
to	6.96%	in	October	2018.

The	 Bank	 aggressively	 pursued	 deposit	 growth	 in	
2018,	adding	EGP	35	billion	to	its	base,	which	grew	
to	 a	 total	 of	 	EGP	285	 billion	 over	 the	 year,	 an	 in-
crease	of	14%	from	2017.	CIB’s	share	of	the	deposits	
market	reached	7.68%	in	October	2018.

CIB	ended	the	year	with	a	buoyant	balance	sheet	
and	 capital	 base,	 reflected	 in	 its	 comfortable	
CAR	 of	 19.09%	 (after	 profit	 appropriation),	 far	

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EGP BN

47.5

Business Banking  
deposits in 2018

exceeding	 requirements	 stipulated	 by	 the	 CBE	
and	 boosting	 the	 Bank’s	 ability	 to	 deal	 with	 un-
foreseen	economic	circumstances.

In	2018,	CIB	continued	to	experience	strong	growth	
in	 net	 interest	 income,	 fees	 and	 commissions,	 and	
its	balance	sheet.	Relative	to	peers,	CIB	maintained	
its	leading	position	in	terms	of	profitability	and	the	
size	of	its	balance	sheet.	Overall,	its	strong	financial	
performance	in	2018	came	in	line	with	P&L	targets.	

Appropriation of Income
The	 BoD	 proposed	 the	 distribution	 of	 a	 dividend	
per	 share	 of	 EGP	 1.00,	 after	 taking	 into	 account	
the	 subsequent	 share	 distributions	 after	 the	 date	
of	 issuance	 for	 financial	 statements,	 which	 was	
authenticated	in	the	Bank’s	commercial	register	as	
of	28	January	2019.	

In	 addition,	 CIB	 is	 increasing	 its	 legal	 reserve	 by	
EGP	478	million	to	EGP	2,188	million	and	its	general	
reserve	 by	 EGP	 6.4	 billion	 to	 EGP	 19.2	 billion.	 This	
reinforces	the	Bank’s	solid	financial	position,	as	evi-
denced	by	a	capital	adequacy	ratio	(CAR)	of	19.09%.	
The	proposed	dividend	distribution	falls	in	line	with	
the	Bank’s	strategy	of	maintaining	a	healthy	capital	
structure	 to	 address	 more	 stringent	 regulations,	
mitigate	 associated	 risks,	 as	 well	 as	 facilitate	 and	
support	the	Bank’s	future	growth	plans.	

2018 Operational Highlights

Institutional Banking
Despite	 lingering	 macroeconomic	 challenges,	 the	
Institutional	 Banking	 (IB)	 Group	 was	 able	 to	 meet	
its	 pre-set	 performance	 targets	 for	 2018.	 The	 group	
contributed	78.4%	to	CIB’s	loan	growth	during	2018.	

The	Corporate	Banking	Group	continued	 expand-
ing	 its	 loan	 portfolio	 across	 different	 sectors,	
taking	 part	 in	 the	 government’s	 ambitious	 plans	
to	develop	the	economy	by	financing	several	mega-
projects	in	the	power,	construction,	food	and	bev-
erage,	textile,	telecommunication,	and	oil	and	gas	
sectors.	The	group	grew	its	loan	portfolio	by	16.4%	
y-o-y	to	EGP	95.6	billion	by	year-end.

The	 Debt	 Capital	 Markets	 Division	
further	
consolidated	 CIB’s	 high	 ranking	 among	 private	
Egyptian	 banks	 in	 the	 fields	 of	 syndicated	 loans	
and	 bookrunning.	 CIB	 came	 in	 seventh	 among	
African	 banks	 on	 the	 Bloomberg	 League	 Table	
for	African	Syndicated	Loans	in	1Q2018,	a	reflec-
tion	of	the	team’s	efforts.	With	a	market	share	of	
3.7%	of	deals,	CIB	is	ranked	third	among	Egyptian	
banks	 in	 this	 area.	 In	 3Q2018,	 CIB	 was	 ranked	
eighth	 among	 Initial	 Mandated	 Lead	 Arrangers,	
up	 from	 the	 15th	 in	 2017,	 with	 a	 market	 share	 in	
deals	of	3.1%.	On	the	domestic	front,	CIB	captured	
the	lion’s	share	of	public	sector	debt	arrangements	
during	2018,	organizing	syndicated	medium-term	
loans	 worth	 c.	 EGP	 69.1	 billion	 for	 public	 sector	
companies	and	quasi-sovereigns	in	the	power	and	
oil	 and	 gas	 sectors.	 The	 division	 cemented	 CIB’s	
position	as	the	top	bank	in	Egypt	in	the	structur-
ing	of	local	market	securitizations,	closing	securi-
tization	deals	worth	EGP	4.4	billion	out	of	a	total	
EGP	5	billion	in	the	Egyptian	market.

Retail Banking
Leveraging	CIB’s	investment	in	data	analytics,	Con-
sumer	 Banking	 made	 progress	 in	 implementing	 a	
behavioral	segmentation	strategy	aimed	at	attract-
ing,	 retaining,	 and	 deepening	 relationships	 with	
customers.	 By	 aligning	 tailor-made	 products	 and	

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CIB InTRoDuCTIon >> Board of Directors’ Report

90%

STP rate for 
e-remittances

services	with	the	specific	needs	of	each	segment,	the	
Bank	was	able	to	increase	customer	satisfaction	by	
better	catering	to	its	clients’	needs.	

In	2018,	Consumer	Banking	introduced	a	new	high-
net-worth	(HNW)	segment	called	Private,	offering	an	
exclusive	bundle	of	products	and	services	tailored	to	
clients	with	a	minimum	net	worth	of	EGP	20	million.

Despite	price	competition	from	public-sector	banks,	
Consumer	Banking	was	able	to	increase	CIB’s	total	
deposit	portfolio	by	18.3%	y-o-y	to	EGP	165.2	billion	
in	 2018.	 The	 Bank	 focused	 on	 gathering	 low-cost	
deposits,	particularly	CASA,	by	offering	competitive	
rates	and	leveraging	its	long-standing	relationships	
with	 corporate	 clients	 to	 further	 gather	 payrolls.	
The	loan	portfolio	grew	 by	21.9%	y-o-y	to	EGP	22.9	
billion	 in	 2018,	 contributing	 to	 21.6%	 of	 CIB’s	 loan	
growth	during	2018.

CIB	 also	 moved	 to	 digitalize	 its	 customer	 loyalty	
program	in	2018,	facilitating	the	redemption	of	the	
loyalty	points	earned	when	executing	transactions.	
Substituting	 the	 physical	 voucher	 with	 an	 instant	
e-voucher,	the	move	was	well-received	by	customers	
and	resulted	in	higher	activation	rates.	

The	Bank’s	branch	network	remains	the	main	chan-
nel	for	serving	customers.	In	2018,	nine	new	branches	
were	 launched,	 bringing	 the	 total	 network	 to	 203	
branches.	The	Bank	added	98	ATMs	in	2018,	expand-
ing	the	network	to	917.	CIB	commanded	a	POS	net-
work	of	13,446	machines	as	of	December	2018.

On	 the	 Business	 Banking	 front,	 revenues	 grew	
steadily	 year-on-year	 in	 2018,	 recording	 EGP	 2,359	
million	 at	 year-end	 2018,	 up	 16%	 y-o-y.	 Deposits	
grew	 21%	 y-o-y	 to	 EGP	 47.5	 billion,	 representing	
17%	of	CIB’s	total	deposits.	The	division’s	client	base	
grew	15%	y-o-y	to	48,229	companies.

In	2018,	the	Business	Banking	Division	collaborated	
with	 the	 US	 government-backed	 Overseas	 Private	
Investment	Corporation	(OPIC)	to	hold	12	workshops	
as	part	of	the	Women	in	Business	Capacity	Building	
program.	 The	 program	 aims	 to	 increase	 banking	
and	 financial	 awareness	 among	 women-owned	 and	
managed	startups	and	small	companies,	promoting	
inclusion	 in	 the	 formal	 sector,	 providing	 access	 to	
finance,	and	raising	CIB’s	standing	as	an	institution	
that	upholds	gender	equality	throughout	the	sector.	

Information Technology and Operations
CIB	 remains	 committed	 to	 upgrading	 its	 IT	 sys-
tems	and	ensuring	that	its	platforms	are	continu-
ously	 updated	 and	 capable	 of	 comprehensively	
supporting	 its	 growth	 plans.	 To	 improve	 and	
streamline	the	customer	experience	and	enhance	
the	 Bank’s	 product	 mix,	 CIB	 inaugurated	 two	
major	projects	in	2018:	the	Core	Banking	Release,	
which	will	allow	the	Bank	to	transition	to	the	R18	
Platform,	and	a	new	digital	platform	for	consum-
ers.	 2018	 also	 witnessed	 the	 delivery	 of	 another	
key	 project:	 the	 Customer	 Relationship	 Manage-
ment	 program,	 which	 is	 designed	 to	 build	 stron-
ger	relationships	with	customers.

During	 the	 year,	 the	 IT	 department	 continued	 to	
improve	 the	 resiliency	 of	 CIB’s	 infrastructure,	 op-
timize	the	Bank’s	storage,	and	build	the	enterprise	
platforms	 to	 maintain	 CIB’s	 leadership	 position	
within	the	banking	sector.	The	team	also	extended	
its	support	to	the	Analytics	and	Data	Management	
team,	 integrating	 state-of-the	 art	 technology	 into	
the	 Data	 Warehouse	 infrastructure	 to	 enhance	 re-
port	extraction	and	data	analysis.

CIB’s	 transformation	 strategy	 has	 also	 entailed	
scalable	 infrastructure.	 In	 2018,	 the	 Bank	 took	 the	

first	 steps	 toward	 implementing	 a	 new	 software	
defined	 network	 (SDN)	 to	 create	 a	 virtual	 network	
across	data	centers.	By	using	this	technology	to	cre-
ate	a	responsive	network	data	center,	CIB	will	enjoy	
a	 new	 generation	 of	 distributed	 applications	 and	
will	accommodate	virtualized	and	non-virtualized	
environments.	 This	 will	 aid	 the	 Bank	 in	 fulfilling	
current	 and	 future	 business	 objectives	 related	 to	
digitalization	and	mobile	application	solutions.	

Operations	 continue	 to	 be	 at	 the	 core	 of	 CIB’s	
automation	 and	 re-engineering	 initiatives,	 which	
progressed	 in	 2018	 according	 to	 the	 automation	
roadmap	set	in	late	2017.	Developments	ranged	from	
shifting	 different	 tasks	 to	 call	 centers	 to	 re-engi-
neering	multiple	processes	that	allow	CIB	to	offload	
support	 duties	 from	 branch	 staff	 and	 shorten	 ser-
vice	delivery	turnaround	time.	A	focus	on	straight-
through	 processing	 (STP)	 has	 allowed	 the	 Bank	 to	
reach	an	STP	rate	of	90%	for	e-remittances.

Meanwhile,	 the	 SMS	 activation	 of	 debit	 cards	 low-
ered	the	number	of	incoming	calls	to	the	call	center,	
thus	 enhancing	 resource	 capacity.	 CIB’s	 IVR	 call	
tree	was	also	revamped	to	allow	customers	to	tackle	
day-to-day	activities	with	ease.

Security and Resilience Management
As	 technology	 and	 the	 internet	 have	 grown	 in	
importance,	 cyber	 security	 has	 become	 a	 press-
ing	 concern	 across	 almost	 all	 industries.	 CIB	 is	
continuously	developing	its	capabilities	to	remain	
in	tune	with	global	trends	and	best	practices.	The	
Bank	takes	its	security	and	customers’	welfare	se-
riously,	and	executive	management	has	prioritized	
cyber	security	and	resilience	on	its	agenda.

CIB	maintains	a	full	set	of	security	governance	poli-
cies	covering	all	aspects	of	security.	These	guidelines	
are	based	on	international	standards	and	best	prac-
tices	and	frameworks.	The	Bank’s	visibility	on	cyber	
risks	 and	 threats	 is	 achieved	 through	 a	 fully	 opera-
tional	Security	Operations	Center	(SOC).	Undergoing	
continuous	enhancement,	SOC	proactively	mitigates	
risk	 by	 monitoring,	 analyzing,	 and	 responding	 to	

incidents.	In	2018,	the	SOC	introduced	Cyber	Threat	
Intelligence	to	further	enhance	the	Bank’s	detection	
and	 cyber	 threat	 hunting	 capabilities	 more	 proac-
tively,	 providing	 CIB	 with	 early	 warning	 signals	 on	
cyber	threats	and	risks.

Over	the	years,	CIB	has	invested	heavily	to	mitigate	
cyber	 risks,	 deploying	 the	 strategies	 needed	 to	 en-
sure	proper	management	is	in	place.	To	improve	its	
security	 posture,	 the	 Bank	 has	 invested	 in	 security	
workforce	development	and	enablement,	enhancing	
the	security	infrastructure	technology	stack,	and	has	
deployed	advanced	threat	prevention	through	world-
class	security	technologies.	CIB	operates	a	dedicated	
internal	security	control	function	to	ensure	security	
policies	are	properly	enforced	and	to	raise	awareness	
among	staff	on	cyber	security	and	its	importance.

The	 Bank	 has	 been	 intensifying	 its	 efforts	 and	
widening	the	scope	of	its	oversight	along	the	busi-
ness	 continuity	 and	 contingency	 management	
spectrum.	To	take	its	business	continuity	capabil-
ities	 to	 the	 next	 level,	 CIB	 introduced	 ‘resilience	
management’	 with	 a	 widened	 scope	 of	 oversight	
to	cover	third	parties	in	addition	to	internal	capa-
bilities.	The	program	seeks	to	ensure	not	only	the	
resumption	 of	 business	 after	 a	 disruptive	 event,	
but	also	the	preemptive	protection	of	CIB’s	brand	
equity,	resources,	and	staff	from	threats.

In	 2018,	 CIB	 was	 the	 proud	 recipient	 of	 the	
ISO22301:2012	 certification	 for	 Business	 Conti-
nuity	 Management.	 ISO	 22301	 certification	 was	
awarded	 to	 CIB	 by	 Professional	 Evaluation	 and	
Certification	 Board	 (PECB),	 a	 global	 provider	
of	 training,	 examination,	 audit,	 and	 certifica-
tion	 standards,	 in	 partnership	 with	 EGYBYTE,	 a	
leader	 in	 the	 MENA	 market	 for	 IT	 Service	 Man-
agement.	ISO	22301	is	the	International	Standard	
for	 Business	 Continuity	 Management,	 providing	
guidance	 to	 certified	 organizations,	 allowing	
them	 to	 identify	 and	 manage	 current	 and	 po-
tential	 threats	 to	 business.	 CIB’s	 ISO-certified	
Business	 Continuity	 Management	 System	 puts	
the	Bank	in	a	position	to	effectively	limit	the	risk	

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CIB InTRoDuCTIon >> Board of Directors’ Report

of	 unexpected	 incidents,	 allowing	 it	 to	 operate	
during	challenges,	reduce	the	likelihood	of	opera-
tional	 disruptions,	 and	 continue	 to	 provide	 cus-
tomers	with	expected	services	while	maintaining	
the	highest	level	of	customer	satisfaction.

CIB	received	the	following	awards	during	2018:
Awards by Global Finance

•	 Best	Foreign	Exchange	provider	in	Egypt	2018
•	 Best	Trade	Finance	Provider	in	Egypt	for	2018
•	 Best	Treasury	&	Cash	Management	Providers	

2019 Business Outlook
In	2019,	CIB	will	remain	committed	to	providing	its	
clients	with	the	highest	quality	of	service	and	sup-
porting	their	investment	and	financial	growth	plans,	
along	 with	 creating	 value	 for	 its	 shareholders.	 The	
Bank	will	continue	to	work	diligently	to	maximize	
their	 returns	 through	 any	 operating	 environment.	
To	this	end,	CIB	will	pursue	a	business	strategy	that	
prioritizes	asset	quality	and	profitability.

in	Egypt	

•	 Best	Bank	in	Egypt	
•	 Best	Subcustodian	Bank	in	Egypt
•	 Digital	Bank	of	Distinction	–	Egypt
•	 Best	Online	Cash	Management	–	Egypt
•	 Best	Trade	Finance	Services	–	Egypt
•	 Best	Online	Portal	Services	–	Egypt
•	 Best	 Information	 Security	 and	 Fraud	 Manage-

ment	–	Egypt
•	 The	Innovators

Awards and Recognition in 2018
CIB	continued	to	garner	awards	during	2018.	Financial	
institutions	of	global	renown	recognized	the	Bank’s	ef-
forts	to	grow	and	innovate	in	all	facets	of	business.	

Awards by The Banker Africa

•	 Best	Corporate	Bank	in	North	Africa
•	 Best	Corporate	Bank	in	Egypt
•	 Best	Private	Bank	in	Egypt

In	September,	CIB	was	named	“World’s	Best	Emerg-
ing	 Markets	 Bank”	 in	 Global	 Finance	 magazine’s	
World’s	Best	Banks	Awards	for	2018,	making	it	the	
second	consecutive	time	the	Bank	has	received	this	
accolade	having	been	named	by	Euromoney	as	the	
“World’s	Best	Bank	in	Emerging	Markets”	in	2017.

In	June,	CIB	became	the	first	Middle	Eastern	firm	
to	 be	 analyzed	 in	 a	 case	 study	 by	 the	 Leadership	
Institute	at	the	London	Business	School	(LBS),	one	
of	the	world’s	top	five	business	schools.	CIB	was	se-
lected	in	recognition	of	its	data-driven,	customer-
centric	approach	to	leading	transformation	in	the	
face	of	macroeconomic	challenges.

The	 Bank	 also	 ranked	 38th	 on	 Forbes	 Middle	 East’s	
“Top	100	Listed	Companies	in	the	Arab	World,”	ranking	
the	highest	of	the	four	Egyptian	companies	on	the	list.	

Besides	recognizing	the	 significant	efforts	of	the	
team	at	CIB,	such	accolades	extend	international	
testament	 to	 the	 outstanding	 capabilities	 and	
competencies	 of	 Egyptian	 organizations	 in	 the	
face	of	adversity.

Awards by EMEA Finance

•	 Best	FX	Services	in	North	Africa	
•	 Best	Payment	Services	in	North	Africa	
•	 Best	Local	Bank

Awards by Euromoney

•	 Best	Bank	Transformation	in	the	Middle	East
•	 Best	Bank	in	Egypt

Other awards include:

•	 Best	Regional	Bank		–	Northern	Africa	by	Afri-

can	Banker

•	 Financial	 Inclusion	 Champion	 of	 the	 Year	 by	

FinX	2018

Commitment to Corporate Governance 
Best Practices, Ethics, and Corporate 
Values
In	its	mission	to	provide	best-in-class	financial	so-
lutions	 to	 enterprises	 and	 individuals,	 CIB	 strives	
to	apply	international	 best	practices	 in	the	 area	 of	
corporate	 governance.	 The	 Bank	 is	 wholly	 com-
mitted	 to	 the	 principles	 and	 corporate	 values	 that	
distinguish	the	finest	governance	structures.

CIB’s	corporate	governance	structure	is	anchored	in	
a	team	of	highly	professional	executive	directors	and	
a	distinguished	group	of	independent	non-executive	
directors	(NED).	The	BoD	enjoys	an	optimal	mix	of	
skills,	 experience,	 and	 diversity	 in	 terms	 of	 gender	
and	nationality.	No	changes	to	the	BoD	composition	
took	place	during	2018.	CIB’s	BoD	comprises	of	nine	
directors,	 seven	 of	 whom	 are	 non-executives,	 with	
one	representing	Fairfax’s	interest	in	CIB.	Five	of	the	
non-executive	members	are	independent,	conform-
ing	to	the	international	best	practices	of	corporate	
governance.	Chairman	and	Managing	Director	Mr.	
Hisham	 Ezz	 Al-Arab	 and	 CEO	 Mr.	 Hussein	 Abaza	
are	the	BoD’s	executive	directors.

In	line	with	CBE	directives	on	corporate	governance	
as	well	as	international	best	practices,	the	Managing	
Director	 is	 responsible	 for	 ensuring	 adequate	 and	
effective	governance	through	managing	the	indepen-
dent	 control	 functions:	 risk,	 compliance,	 audit	 and	
legal,	and	also	focusing	on	the	strategic	direction	of	the	
Bank.	The	CEO	is	responsible	for	managing	the	Bank’s	
business	lines	and	day-to-day	operations.	CIB’s	highly	
qualified	BoD	is	supported	by	specialized	committees	
that	assist	in	fulfilling	its	responsibilities.	The	BoD	has	
seven	 standing	 committees;	 five	 non-executive	 and	
two	executive	committees.	Each	committee	chairper-
son	 is	 responsible	 for	 briefing	 the	 BoD	 on	 the	 major	
issues	raised	by	the	committee	he/she	chairs.

The	BoD’s	non-executive	committees	are:

•	 Audit
•	 Governance	and	Nomination	
•	 Compensation
•	 Risk	
•	 Operations	and	Technology	

The	BoD’s	executive	committees	are:

•	 Management	
•	 High	Lending	and	Investment	

The	BoD	is	also	supported	by	internal	and	external	
auditors	 as	 well	 as	 other	 internal	 control	 depart-
ments	 (Risk,	 Compliance,	 Internal	 Audit,	 and	

7.26EGP

EPS in 2018

Legal).	Work	carried	out	by	these	functions	is	fully	
utilized	 by	 the	 BoD	 to	 ensure	 the	 Bank	 adheres	 to	
international	standards	of	corporate	governance.	

CIB’s	 experienced	 executive	 management	 team	 plays	
an	 important	 role	 in	 the	 governance	 of	 the	 Bank	 by	
faithfully	and	efficiently	executing	the	strategy	set	by	
the	BoD	and	properly	implementing	the	Bank’s	policies.	

The	Code	of	Corporate	Governance	is	a	cornerstone	
of	CIB’s	governance	policy	framework,	aiming	to	en-
hance	 long-term	 value	 for	 shareholders,	 employees,	
and	other	stakeholders.	A	Code	of	Conduct	sets	out	
the	standards	of	behavior	expected	from	all	employ-
ees,	providing	staff,	senior	management,	and	the	BoD	
with	 a	 comprehensive	 frame	 of	 reference	 regarding	
their	 rights	 and	 duties.	 The	 code	 further	 enshrines	
the	principles	of	equal	employment	opportunity	and	
gender	equality.	CIB’s	Conflict	of	Interest	policy	guar-
antees	that	all	staff	and	BoD	members	remain	aware	
of	 and	 forthcoming	 about	 any	 conflict	 of	 interest	
between	 the	 Bank	 and	 their	 personal,	 professional,	
and	 business	 interests,	 providing	 guidance	 on	 how	
to	 handle	 those	 cases.	 The	 Bank’s	 Whistle-Blowing	
Policy	encourages	staff	to	report	suspected	violations	
of	the	law	or	Bank	policies	as	well	as	any	wrongdoing,	
while	 guaranteeing	 a	 supportive	 and	 encouraging	
environment	for	those	who	speak	out.	The	Bank	han-
dles	the	claims	of	whistleblowers,	be	they	employees	
or	external	actors,	very	seriously	and	at	a	senior	level.	
CIB’s	Conduct	Risk	Policy	makes	clear	the	Bank’s	re-
lationship	with	and	duties	toward	its	customers.

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Corporate Governance Highlights

Board  Independence:  The	 majority	 of	
CIB’s	directors	are	non-executive	at	seven	
out	of	nine	members,	five	of	whom	are	in-
dependent	directors.

Gender  Diversity:  Two	 of	 the	 directors	
are	women.

Deep  Banking  and  Related  Knowledge 
and  Experience:  CIB’s	 directors	 have	 ex-
tensive	 industry	 experience	 ranging	 from	
business	and	management	to	banking,	law,	
and	investment.

CIB’s	 Governance	 Framework	 ensures	 that	 timely,	
transparent,	and	accurate	disclosures	are	made	avail-
able	 with	 respect	 to	 material	 information	 regarding	
the	 Bank,	 its	 ownership,	 operations,	 and	 financial	
performance.	 It	 advocates	 the	 equal	 treatment	 of	 all	
shareholders	 with	 sound	 protection	 for	 their	 voting	
rights.	 Backed	 by	 a	 concrete	 set	 of	 policies	 and	 pro-
cedures	relevant	to	the	scope,	size,	and	complexity	of	
CIB’s	business,	the	framework	also	aims	to	sustain	the	
success	of	the	Bank’s	business	and	operations,	ensure	
proper	implementation	of	internal	and	external	regu-
lations,	and	mitigate	all	possible	types	of	risk.	

Commitment to Sustainability
The	 Bank	 is	 proactive	 in	 making	 sustainability	 a	
permanent	feature	of	its	products	and	services.	CIB	
takes	pride	in	its	role	to	develop	the	United	Nations	
Environment	 Program	 Financial	 Initiative	 (UNEP-
FI’s)	Principles	for	Responsible	Banking	alongside	27	
banks	from	five	different	continents,	accounting	for	
aggregate	 assets	 of	 more	 than	 USD	 17	 trillion.	 The	
banks	were	assisted	by	12	civil	society	organizations	
from	several	countries	and	diverse	backgrounds	to	
ensure	the	principles	take	into	account	the	various	
operational	and	market	realities	of	banks	in	differ-
ent	countries,	as	well	as	banks	at	different	stages	of	
sustainable	banking.	The	Principles	for	Responsible	
Banking	 are	 the	 first	 set	 of	 guiding	 principles	 to	
focus	specifically	on	the	banking	industry	and	aim	

to	 ensure	 the	 integration	 of	 environmental,	 social,	
and	governance	(ESG)	principles	at	a	strategic,	op-
erational,	and	transactional	levels	in	banks.

For	years,	CIB	has	worked	to	provide	sustainable	capi-
tal	to	help	clients	grow,	give	back	to	the	communities	in	
which	we	live	and	work,	and	incite	actionable	change	
in	 the	 area	 of	 environmental	 business	 practices.	 The	
six	 UNEP-FI	 principles	 —	 alignment,	 impact,	 clients	
and	 customers,	 stakeholders,	 governance	 and	 target	
setting,	transparency	and	accountability	—	resonate	
with	 CIB’s	 sustainability	 culture.	 Commitment	 to	
these	principles	will	empower	the	Bank	to	further	sup-
port	and	accelerate	the	fundamental	change	to	which	
it	aspires.	CIB	encourages	other	banks	to	endorse	and	
take	 part	 in	 signing	 the	 Principles	 for	 Responsible	
Banking	at	the	signing	event	in	2019.

Deepening	 its	 commitment	 to	 responsible	 bank-
ing,	in	2018	CIB	launched	the	Solar	Loan	Program,	
offering	its	customers	special	financing	for	the	pur-
chase	 and	 installation	 of	 solar	 panels.	 Supporting	
the	 government’s	 campaign	 to	 rationalize	 energy	
consumption	by	introducing	renewable	sources,	the	
loan	also	helps	customers	switch	to	more	affordable	
source	of	energy	to	mitigate	rising	living	expenses.	

The	Bank	continued	to	reinforce	its	internal	sustain-
ability	agenda	during	the	year,	a	strategy	anchored	
in	three	main	pillars:

Managing Our Ecological Footprint 
CIB	managed	its	environmental	footprint	by	apply-
ing	 the	 highest	 standards	 and	 devoting	 resources	
to	manage	energy	and	water	consumption,	carbon	
footprint,	and	waste	creation.	

•	 Lighting  Efficiency:  To	 support	 Egypt’s	 Light-
ing	 Efficiency	 Improvement	 Initiative,	 in	 2017	
CIB	 began	 transitioning	 to	 LED	 lighting	 sys-
tems	across	all	its	premises.	As	per	the	review	
from	Egypt’s	Ministry	of	Electricity	and	Renew-
able	 Energy,	 the	 measures	 cut	 CIB’s	 energy	
consumption	 by	 11	 million	 KWs	 between	 2014	
and	 2018.	 In	 2018,	 annual	 savings	 on	 electric-
ity	consumption	hit	40%,	with	the	payback	pe-
riod	reaching	14	months.	CIB	received	a	special	
award	 from	 the	 Energy	 Efficiency	 Project	 in	
2018,	 recognizing	 the	 Bank’s	 outstanding	 ef-
forts	in	ensuring	energy	efficiency.

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CIB InTRoDuCTIon >> Board of Directors’ Report

•	 Water  Efficiency:	 In	 2018,	 CIB	 installed	 1,600	
aerators	 at	 select	 premises,	 saving	 the	 Bank	
and	the	environment	103	million	liters	of	water.	
Consumption	of	water	has	been	reduced	by	40%	
and	CIB	has	saved	EGP	518,000	in	water-related	
expenses.	The	Bank	has	developed	a	plan	to	in-
stall	aerators	at	all	of	its	premises	across	Egypt.	
•	 Paper  Reduction: CIB	 sells	 the	 paper	 waste	
created	by	branches	to	paper	recycling	start-
ups.	The	proceeds	are	credited	to	the	Sustain-
ability	 Account	 and	 are	 subsequently	 used	
for	green	projects,	such	as	green	rooftops.	In	
2018,	a	total	EGP	184,326	was	credited	to	the	
Sustainability	Account.

•	 Electronic Waste (E-waste): At	the	end	of	2017,	
CIB	 began	 implementing	 an	 e-waste	 manage-
ment	 initiative,	 safely	 disposing	 of	 mobiles,	
computers,	 iPads,	 and	 similar	 devices,	 which	
totaled	to	EGP	1	million	at	the	end	of	2018.
•	 National Initiative on Plastic Bag Consump-
tion  Reduction: CIB	 is	 cooperating	 with	 the	
Ministry	 of	 Environment	 in	 a	 national	 cam-
paign	 to	 promote	 the	 use	 of	 biodegradable	
plastic	bags	and	increase	public	awareness	of	
the	 hazardous	 effects	 of	 non-biodegradable	
plastic.	 The	 Bank	 uses	 biodegradable	 plastic	
bags	across	all	its	premises.

•	 Internal  Carpooling  Mobile  Application:  The	
Bank	 enlisted	 young	 Egyptian	 entrepreneurs	
to	create	a	tailor-made	carpooling	application,	
Raye7,	 which	 is	 now	 used	 by	 more	 than	 1,000	
CIB	 employees,	 further	 reducing	 its	 carbon	
footprint	 while	 encouraging	 young	 entrepre-
neurs	to	develop	innovative	solutions.	

•	 Green  Buildings:	 Collaborating	 with	 the	
Housing	and	Building	National	Research	Cen-
ter,	CIB	obtained	an	Egyptian	Green	Pyramids	
Certificate.	 This	 initiative	 conforms	 to	 the	
standards	of	world-class	Leadership	in	Energy	
and	 Environmental	 Design	 (LEED)	 programs,	
indicating	 that	 buildings	 have	 been	 con-
structed	 and	 operated	 in	 a	 resource-efficient	
manner.	 Two	 CIB	 head	 offices	 were	 awarded	
the	 highest	 Green	 Building	 Rating	 under	 the	
Green	Pyramids	Rating	System	(GPRS).

Inclusion Efforts

•	 Special-needs  Accessibility:  CIB	 has	 success-
fully	equipped	26	branches	with	ramps,	low	teller	
desks,	and	toilet	rails.	Ninety-five	talking	ATMs	
have	been	installed	at	key	locations	across	Egypt.	
Further	broadening	the	accessibility	of	its	servic-
es	to	visually	impaired	customers,	CIB	expanded	
the	use	of	debit	cards	from	solely	ATMs	to	POS	
machines.	Training	sessions	on	the	provision	of	
optimum	 service	 for	 special	 needs	 customers	
have	been	held	for	250	CIB	front-liners	and	cus-
tomer	representatives,	and	a	code	of	accessibility	
has	been	developed	to	evaluate	the	ease	of	use	at	
branches	and	ATMs	in	order	to	identify	gaps	and	
appropriate	improvements.

Monitoring and Reporting

•	 CIB Sustainability Report: Since	2014,	relevant	
sustainability	 KPIs	 have	 been	 identified	 and	
reported	 in	 an	 annual	 sustainability	 report.	
The	 report	 tracks	 the	 Bank’s	 performance	 and	
communicates	its	progress	to	stakeholders.	CIB	
adheres	 to	 Global	 Reporting	 Initiative	 (GRI)	
standards,	which	provide	the	most	comprehen-
sive	framework	for	sustainability	reporting.	
•	 Science  Based-Target  Initiative  (SBTi):  The	
SBTi	invited	CIB	to	participate	in	a	financial-sec-
tor	 working	 group	 to	 develop	 a	 new	 assessment	
methodology	 identifying	 whether	 investing	 and	
lending	activities	are	aligned	with	a	2°C	trajectory.
•	 Carbon  Disclosure  Project  (CDP):	 In	 early	
2018,	 CIB	 became	 the	 first	 Egyptian	 entity	 to	
participate	 in	 the	 global	 disclosure	 system	
Carbon	Disclosure	Project	(CDP),	which	enables	
companies	and	states	to	measure	and	manage	
their	environmental	impacts.	

•	 Bloomberg  Gender  Equality  Index  (GEI):	
Based	 on	 2018	 reports	 and	 figures,	 CIB	 was	
included	 on	 the	 2019	 Bloomberg	 Gender	
Equality	 Index	 (GEI).	 Of	 the	 230	 companies	
selected	 for	 the	 GEI,	 CIB	 became	 the	 first	
Arab	 and	 African	 company	 to	 be	 named	 to	
the	 index.	 The	 Bloomberg	 GEI	 is	 the	 world’s	
only	comprehensive	investment-quality	data	
source	on	gender	equality.

•	 FTSE4Good  Sustainability  Index:	 In	 2018,	
CIB	was	recognized	by	the	Financial	 Times	as	
a	constituent	of	the	FTSE4Good	Sustainability	
Index,	 marking	 the	 sixth	 consecutive	 year	 the	
bank	has	been	a	constituent.	

•	 EGX Sustainability Index: CIB	ranked	first	on	
the	 EGX	 Sustainability	 Index	 for	 the	 fifth	 con-
secutive	year	in	2018.	

Commitment to Corporate Social 
Responsibility
CIB	 has	 continued	 to	 embed	 corporate	 social	 re-
sponsibility	 (CSR)	 at	 the	 heart	 of	 the	 organization.	
This	year,	the	Bank	expanded	its	steadfast	commit-
ment	 to	 the	 communities	 in	 which	 it	 operates	 by	
diversifying	its	community	development	activities,	
which	 include	 supporting	 sports,	 fine	 art,	 culture,	
and	 social	 care.	 It	 has	 implemented	 various	 CSR	
projects	and	provided	crucial	support	to	the	initia-
tives	of	other	organizations.	

The	Bank’s	CSR	agenda	in	218	included	the	following:
•	 CIB	contributed	to	a	charity	soccer	tournament	
held	 in	 Ramadan	 2018	 to	 support	 the	 Abu	 El-
Rish	Children	Hospital	by	donating	the	tourna-
ment’s	funds	to	the	hospital.	

•	 The	 Bank	 participated	 in	 the	 exhibition	 of	
student	 projects	 in	 the	 faculties	 of	 fine	 arts	 at	
the	 universities	 of	 Luxor,	 Assuit,	 Menya,	 and	
Mansoura.	CIB	acquired	distinctive	artwork	to	
incentivize	 young	 talents	 while	 enriching	 the	
Bank’s	art	collection.

•	 CIB	 sponsored	 “Night	 with	 the	 Arts”	 for	 the	
second	 year	 in	 a	 row.	 This	 year,	 the	 exhibition	
“Nothing	 Vanishes,	 Everything	 Transforms”	
held	 at	 the	 historic	 Manial	 Palace	 showcased	
Egypt’s	rich	cultural	heritage.

•	 For	the	first	time	ever,	CIB	supported	an	African	
painting	 workshop	 led	 by	 Soma	 Art	 School	 in	
the	 Democratic	 Republic	 of	 Congo	 during	 the	
seventh	edition	of	the	Rencontre	Internationale	
d’Art	Contemporain	(RIAC)	event.

•	 CIB	maintains	its	commitment	to	preserve	the	
legacy	of	Egypt	across	different	fields,	including	
art	and	cinema.	The	Bank	sponsored	the	special	

40%

Reduction in water 
consumption

“Cinema	 Edition”	 of	 the	 cultural	 magazine	
Rawi,	which	focuses	on	Egyptian	heritage.	

•	 CIB	 continued	 to	 sponsor	 “Made	 in	 Egypt”,	
an	 exhibition	 of	 young	 Egyptian	 designers	
held	 in	 London	 featuring	 the	 country’s	 best	
artistic	productions.	

•	 CIB	 and	 KidZania’s	 partnership	 began	 in	
2013,	 and	 since	 this	 time,	 the	 Bank	 has	 suc-
cessfully	organized	several	trips	each	year	to	
KidZania	 for	 more	 than	 150	 underprivileged	
and	 special	 needs	 children,	 as	 well	 as	 chil-
dren	with	health	conditions.	

•	 The	 Bank	 continued	 its	 sponsorship	 of	 the	 an-
nual	ceremony	for	the	Egyptian	Advance	Society	
for	 Persons	 with	 Autism	 and	 Other	 Disabilities	
(ADVANCE)	 and	 sponsored	 2018	 World	 Autism	
Awareness	Day	in	Egypt	to	support	the	integra-
tion	of	people	with	disabilities	into	society.	More-
over,	the	Bank’s	Smart	Village	headquarters	and	
select	 branches	 were	 lit	 in	 blue	 in	 solidarity	 on	
World	Autism	Awareness	Day.	

•	 CIB	 has	 been	 the	 main	 partner	 and	 finan-
cial	 sponsor	 of	 Beena	 for	 three	 consecutive	
years.	Beena	is	a	protocol	signed	between	the	
Bank	and	the	Ministry	of	Social	Solidarity	to	
encourage	 active	 youth	 participation	 in	 the	
community	 and	 monitor	 the	 development	
of	 social	 care	 services.	 This	 initiative	 suc-
cessfully	 attracted	 thousands	 of	 volunteers	
around	 Egypt	 who	 assisted	 in	 orphanages,	
elderly	homes,	and	special-needs	houses.

•	 In	 2018,	 CIB	 continued	 its	 sponsorship	 of	
El	 Sawy	 Culture	 Wheel,	 supporting	 various	

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CIB InTRoDuCTIon >> Board of Directors’ Report

CIB continued to positively affect 
communities by strengthening its 
support for sports in Egypt and 
nurturing the country’s athletic talents.

intellectual,	 cultural,	 and	 social	 activities,	
including	 concerts	 by	 internationally	 recog-
nized	artists,	cultural	nights,	art	exhibitions,	
documentary	 films,	 and	 many	 more.	 This	
year,	 the	 Bank	 launched	 a	 new	 initiative	 in	
cooperation	 with	 the	 CIB	 Foundation	 and	
other	NGOs	to	provide	entertaining	and	edu-
cational	programs	at	El	Sawy	Culture	Wheel	
that	target	children.	

•	 CIB	 sponsored	 a	 science	 fair	 for	 school	 stu-
dents	to	foster	scientific	thinking	from	an	early	
age	 and	 encourage	 children	 to	 explore	 future	
careers	 in	 scientific	 fields.	 The	 fair	 featured	
groups	 of	 students	 from	 different	 grades	 who	
submitted	 projects	 to	 a	 panel	 of	 judges,	 who	
evaluated	each	project	and	awarded	numerous	
titles	to	winning	teams.	

•	 CIB	was	the	sole	banking	sponsor	of	the	second	
season	 of	 CBC’s	 televised	 entrepreneurship	
competition	Hona	Al	Shabab	in	2018.	The	com-
petition	 supports	 young	 fintech	 entrepreneurs	
and	business	startups.	

In	 2018,	 CIB	 continued	 to	 positively	 affect	 com-
munities	 by	 strengthening	 its	 support	 for	 sports	
in	Egypt	and	nurturing	the	country’s	athletic	tal-
ents.	Squash-related	initiatives	were	again	at	the	
core	of	CIB’s	CSR	agenda.

Junior	 Squash	 Teams’	

•	 CIB	 maintained	 its	 sponsorship	 of	 the	 Egyp-
tian	 Squash	 Federation	 for	 the	 seventh	 con-
secutive	year.	The	Bank	also	expanded	its	com-
mitment	by	sponsoring	the	National	Women’s	
and	
international	
championships.	 This	 support	 has	 played	 a	
direct	role	in	the	national	teams’	accomplish-
ments	 throughout	 the	 year,	 as	 the	 National	
Junior	 Squash	 Team	 won	 the	 World	 junior	
squash	 championship	 in	 India	 for	 the	 sixth	

time.	 Almost	 simultaneously,	 the	 National	
Women’s	 Squash	 Team	 was	 named	 Women’s	
World	Team	Champion	in	China,	successfully	
retaining	their	title.

•	 In	support	of	young	players	leading	the	world’s	
squash	rankings,	CIB	has	created	special	spon-
sorships	to	help	six	talented	players	maintain	
their	 rankings	 and	 continue	 representing	 the	
country	around	the	world.	The	following	play-
ers	were	recipients	of	these	sponsorships:	
	- Ali	 Farag	 –	 2nd	 on	 the	 Men’s	 PSA	 World	

Squash	List

CIB Foundation
The	 CIB	 Foundation	 was	 established	 in	 2010	 as	
a	 non-profit	 organization	 under	 the	 oversight	 of	
Egypt’s	Ministry	of	Social	Solidarity.	It	is	dedicated	
to	 improving	 health	 and	 nutrition	 outcomes	 and	
extending	 coverage	 to	 underprivileged	 children	
with	 limited	 access	 to	 quality	 healthcare.	 To	 meet	
its	 objectives,	 the	 Foundation	 relies	 on	 valuable	
partnerships	with	other	institutions	working	in	the	
field.	 During	 2018,	 the	 CIB	 Foundation’s	 activities	
and	initiatives	included	the	following:

	- Nour	 El-Tayeb	 –	 4th	 on	 the	 Women’s	 PSA	

Approved Projects in 2018

World	Squash	List

	- Tarek	Momen	–	3rd	on	the	Men’s	PSA	World	

Squash	List

	- Karim	Abdel	Gawad	–	5th	on	the	Men’s	PSA	

World	Squash	List

	- Ramy	Ashour	–	24th	on	the	Men’s	PSA	World	

Squash	List

	- Hania	El-Hammamy	–	17th	on	the	Women’s	

PSA	World	Squash	List

•	 CIB	announced	its	partnership	with	Wadi	De-
gla	 Clubs	 to	 support	 young	 Egyptian	 squash	
athletes	by	developing	their	skills	to	enhance	
their	 international	 rankings.	 The	 additional	
athletes	 representing	 Wadi	 Degla	 and	 spon-
sored	by	CIB	are:	
	- Raneem	El	Welily	–	1st	on	the	Women’s	PSA	

World	Squash	List

	- Nouran	 Gohar	 –	 8th	 on	 the	 Women’s	 PSA	

World	Squash	List

•	 CIB	continued	for	the	second	year	its	“Squash	
for	 Everyone”	 initiative	 in	 partnership	 with	
prominent	 Egyptian	 player	 Amr	 Shabana.	
The	program	aims	to	provide	underprivileged	
children	with	an	equal	opportunity	to	practice	
squash	and	discover	young,	rising	talents.

•	 In	April	2018,	the	Foundation’s	Board	of	Trust-
ees	approved	an	EGP	18.9	million	contribution	
to	support	the	purchase	of	33	upgraded	moni-
tors	and	four	central	station	units	for	the	Sur-
gical	 Intensive	 Care	 Unit,	 Intensive	 Care	 Unit,	
and	the	Bone	Marrow	Transplant	Unit	at	Chil-
dren’s	Cancer	Hospital	57357.	A	further	EGP	3.5	
million	 was	 also	 donated	 to	 fund	 patient	 care	
expenses	at	the	Cairo	and	Tanta	branches.

•	 In	 April	 2018,	 the	 CIB	 Foundation’s	 Board	
of	 Trustees	 approved	 over	 EGP	 14	 million	 to	
fund	 the	 complete	 renovation	 and	 outfitting	
of	El-Galaa	 Teaching	Hospital’s	 Pediatric	In-
tensive	 Care	Unit	to	extend	 services	 to	more	
patients	on	the	waiting	list.	

•	 In	 April	 2018,	 the	 Board	 of	 Trustees	 approved	
EGP	 10.8	 million	 in	 funding	 to	 Abou	 El-Reesh	
Children’s	 Hospital	 to	 purchase	 a	 fluoroscopy	
x-ray	 machine	 for	 the	 Radiology	 Department	
and	 a	 laparoscopy	 and	 thoracoscopy	 machine	
for	 the	 Pediatric	 Surgery	 Department.	 In	 July	
2018,	the	CIB	Foundation	donated	over	EGP	3.3	
million	to	cover	the	first	tranche	of	the	project.
•	 The	 CIB	 Foundation	 allocated	 EGP	 7.5	 million	
in	 July	 2018	 to	 fund	 the	 purchase	 of	 necessary	

33.1%

ROAE in 2018

equipment	 and	 supplies	 for	 the	 Pediatric	 Den-
tistry	Clinic	in	El	Kasr	El	Aini.	The	donation	will	
also	 fund	 the	 establishment	 of	 another	 clinic	
in	 Sheikh	 Zayed	 to	 increase	 the	 efficiency	 of	
services	provided	to	children	and	drastically	re-
duce	the	number	of	patients	on	the	waiting	list.
•	 In	 2017,	 the	 CIB	 Foundation	 contributed	 EGP	
640,000	 to	 purchase	 an	 outfitted	 mobile	 dental	
caravan	for	the	Faculty	of	Oral	and	Dental	Medi-
cine	at	Cairo	University,	under	the	management	
of	 the	 Rotary	 Club	 of	 Zamalek.	 This	 year,	 the	
Foundation	allocated	an	additional	EGP	120,000	
to	cover	the	operating	costs	of	12	dental	caravans	
that	will	be	used	to	treat	public	school	students	in	
remote	areas	of	Cairo	and	Giza	for	free.

•	 In	July	2018,	the	CIB	Foundation	allocated	EGP	7	
million	 to	 the	 Magdi	 Yacoub	 Heart	 Foundation	
to	cover	costs	associated	with	70	pediatric	open-
heart	surgeries	and	donated	EGP	3.5	million	in	Oc-
tober	2018	to	cover	the	first	tranche	of	the	project.
•	 In	 February	 2018,	 the	 CIB	 Foundation	 donated	
the	final	EGP	859,000	in	a	three-year	EGP	15	mil-
lion	project	to	outfit	two	research	labs	in	Magdi	
Yacoub	Heart	Foundation’s	Aswan	Heart	Center.	
•	 In	April	2018,	the	CIB	Foundation’s	Board	of	Trust-
ees	approved	EGP	6.64	million	in	funding	to	outfit	
the	Emergency	Department	located	on	the	ground	
floor	of	the	Alexandria	University	Children’s	Hos-
pital	in	El	Shatbi.	The	CIB	Foundation	fulfilled	its	
commitment	to	the	project	in	October	2018.

•	 The	 CIB	 Foundation	 donated	 over	 EGP	 1.3	
million	in	2018	to	cover	the	surgery	costs	of	39	
underprivileged	 children	 suffering	 from	 con-
genital	heart	diseases	at	El	Kasr	El	Aini	Hospi-
tal,	under	the	management	of	the	Rotary	Club	
of	Giza	Metropolitan.	This	contribution	follows	
our	 March	 2017	 allocation	 of	 EGP	 1.75	 million	
to	cover	the	costs	associated	with	50	pediatric	

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CIB InTRoDuCTIon >> Board of Directors’ Report

open-heart	 surgeries.	 In	 addition,	 in	 October	
2018,	 the	 CIB	 Foundation’s	 Board	 of	 Trustees	
approved	an	EGP	3.7	million	budget	to	support	
another	round	of	the	project.

•	 The	Board	of	Trustees	allocated	EGP	3.1	million	
in	 April	 2018	 to	 purchase	 equipment	 for	 the	
Nasser	 Institute	 Hospital’s	 Pediatric	 Intensive	
Care	Unit	and	Neonatal	Intensive	Care	Unit.
•	 In	July	2018,	the	Foundation	contributed	a	total	of	
EGP	3	million	to	the	annual	operating	costs	of	five	
pediatric	units	at	Ain	Shams	University	Hospital	
under	the	management	of	long-standing	partner	
the	Yahiya	Arafa	Children’s	Charity	Foundation.
•	 Over	 the	 course	 of	 2018,	 the	 CIB	 Foundation	
donated	over	EGP	1	million	to	cover	289	surger-
ies	 as	 part	 of	 the	 fifth	 and	 fourth	 phase	 of	 the	
Children’s	Right	to	Sight	(CRTS)	program	led	by	
the	Rotary	Club	of	Kasr	El	Nil.	

•	 The	 CIB	 Foundation	 donated	 EGP	 1.67	 million	
to	the	Egyptian	Clothing	Bank	to	provide	50,000	
training	suits	to	children	in	19	governorates.
•	 The	CIB	Foundation’s	Board	of	Trustees	approved	
a	proposal	to	support	the	outfitting	of	the	sensory	
and	psychomotor	rooms	at	the	National	Founda-
tion	 for	 Family	 and	 Community	 Development’s	
specialized	center	for	the	rehabilitation	of	autistic	
children.	The	EGP	688,000	project	will	enable	the	
center	to	serve	around	250	children	monthly.

•	 In	 April	 2017,	 the	 CIB	 Foundation	 fulfilled	
its	 commitment	 to	 contribute	 EGP	 2	 million	
to	 the	 MOVE	 Foundation	 for	 Children	 with	
Cerebral	Palsy	to	renovate	their	premises	and	
expand	operations.	The	CIB	Foundation	also	
allocated	EGP	608,400	to	support	the	annual	
operating	 cost	 of	 the	 MOVE	 Foundation’s	
premises.	In	September	2018,	the	Foundation	
donated	EGP	152,100	to	cover	the	first	install-
ment	of	this	commitment.

Ongoing Projects

•	 The	CIB	Foundation	dedicated	over	EGP	5.1	mil-
lion	 to	 fund	 the	 Egyptian	 Liver	 Care	 Society’s	
Children	 without	 hepatitis	 C	 (C-Free	 Child)	
program.	 This	 year,	 the	 CIB	 Foundation	 also	
invested	in	increasing	the	number	and	quality	
of	hepatitis	treatment	centers	in	Egypt.	

•	 In	 August	 2018,	 the	 CIB	 Foundation	 donated	
over	EGP	91,000	to	cover	the	first	tranche	of	an	
EGP	 4.1	 million	 project	 to	 fund	 the	 treatment	
of	400	children	with	hepatitis	C	at	the	National	
Hepatology	 &	 Tropical	 Medicine	 Research	 In-
stitute	(NHTMRI).

•	 In	June	2017,	the	CIB	Foundation	pledged	EGP	3.53	
million	to	the	purchase	of	40	monitors,	45	infusion	
pumps,	and	25	syringe	pumps	for	the	Inpatient	Unit	
at	Ain	Shams	University	Hospital.	In	August	2018,	
the	CIB	Foundation	donated	over	EGP	589,000	to	
cover	the	final	installment	for	the	project.	

•	 The	 CIB	 Foundation	 donated	 over	 EGP	 14.4	
million	 in	 2018	 to	 cover	 the	 fourth	 and	 fifth	
tranches	 of	 the	 Gozour	 Foundation	 for	 De-
velopment’s	 6/6	 project	 to	 fund	 264	 eye	 exam	
caravans	 and	 provide	 158,400	 public	 school	
students	 in	 impoverished	 areas	 across	 Egypt	
with	free	eye	examinations.	

•	 In	partnership	with	Al-Noor	Magrabi	Founda-
tion	 and	 Dar	 El	 Oyoun,	 the	 caravans,	 which	
are	 staffed	 with	 25-30	 doctors,	 nurses,	 and	
coordinators,	 were	 equipped	 with	 advanced	
medical	 tools,	 medications,	 and	 eyeglasses.	
They	 provided	 students	 with	 free	 ophthalmic	
exams,	eye	medication,	and	referrals	to	private	
hospitals	 for	 complex	 cases.	 Moreover,	 CIB	
staff	members	volunteered	with	the	caravans.
•	 Over	 2018,	 the	 CIB	 Foundation	 donated	 over	
EGP	105,000	as	part	of	an	EGP	1.5	million	part-
nership	with	the	Sawiris	Foundation	for	Social	

Development	and	Star	Care	Foundation	in	2016	
to	implement	comprehensive	community	devel-
opment	projects	in	Sohag,	Assiut,	and	Qena.
•	 In	June	2018,	the	Foundation	contributed	the	
final	EGP	750,000	of	an	EGP	1	million	pledge	
to	Ahl	Masr	Foundation	in	2016.	This	contri-
bution	funded	the	treatment	of	159	pediatric	
burn	patients	whose	families	could	not	afford	
the	costs	of	their	treatment.

•	 In	 September	 2015,	 the	 CIB	 Foundation’s	
Board	 of	 Trustees	 approved	 an	 EGP	 710,000	
project	under	the	Ophthalmic	Clinic	in	Aswan	
to	establish	the	first	fully	equipped	diagnosis	
and	 referral	 center	 for	 children	 with	 glau-
coma.	 In	 October	 2018,	 the	 CIB	 Foundation	
donated	 over	 EGP	 472,000	 to	 cover	 the	 final	
installment	of	the	project.	CIB	supported	the	
Baladi	 Foundation’s	 efforts	 to	 detect	 glauco-
ma	in	500	children,	treat	these	 patients,	 and	
perform	50	surgeries	for	congenital	glaucoma	
cases,	 while	 also	 training	 a	 team	 of	 doctors	
and	nurses	in	Upper	Egypt.

•	 In	 April	 2014,	 the	 CIB	 Foundation’s	 Board	 of	
Trustees	approved	the	allocation	of	EGP	1	million	
to	 fund	 the	 outfitting	 of	 the	 Craniofacial	 Center	
at	Sohag	University	Hospital.	In	October	2018,	the	
CIB	Foundation	donated	over	EGP	323,000	cover-
ing	the	final	installments	of	the	project.	

•	 The	 Foundation	 gave	 50	 KidZania	 tickets	 to	
underprivileged	 children.	 Over	 the	 course	 of	
the	year,	the	CIB	Foundation	coordinated	with	
its	partners	to	organize	multiple	visits	to	Kid-
Zania	 in	 which	 underprivileged	 and	 disabled	
children	 learned	 about	 adult	 professions	 in	 a	
child-friendly	way.	Children	performed	differ-
ent	jobs	to	earn	and	spend	Kidzos,	the	official	
currency	 of	 KidZania,	 on	 games	 and	 other	
entertaining	activities.

342 EGP

K

Assets in 2018

•	 In	2018,	the	CIB	Foundation	hosted	12	blood	
donation	 campaigns	 across	 its	 corporate	 of-
fices	 to	 encourage	 CIB	 staff	 and	 customers	
to	 participate	 in	 an	 activity	 that	 saves	 thou-
sands	 of	 lives	 across	 the	 country.	 Through	
this	 effort,	 164	 bags	 of	 blood	 were	 collected;	
these	 resources	 can	 potentially	 be	 used	 to	
save	the	lives	of	over	490	people.	

•	 In	February	2018,	the	CIB	Foundation	invited	
CIB	 colleagues	 and	 their	 families	 to	 a	 bag-
packing	 event	 at	 CIB’s	 Smart	 Village	 office	 to	
participate	in	packing	of	over	5,000	health	and	
hygiene	 school	 bags	 for	 the	 students	 targeted	
by	the	6/6	Eye	Exam	Caravan	program.	

•	 In	2018,	CIB	launched	a	new	initiative	in	part-
nership	with	the	CIB	Foundation	and	El	Sawy	
Culture	 Wheel	 to	 develop	 children’s	 skills	
through	 specialized	 workshops.	 Children	 in-
volved	in	the	initiative	enjoyed	a	full	day	of	ed-
ucational	activities	and	games	that	stimulated	
their	cultural	and	scientific	development.

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CIB InTRoDuCTIon >> Board of Directors’ Report

2018 Performance Measures

Results

2018 Performance Measures

Results

FINANCIAL 

•	 Maximize	shareholder	equity	and	
deliver	above-peer-average	total	
shareholder	return

•	 Grow	earnings	per	share	(EPS)
•	 Deliver	above-peer-average	return	

on	risk-weighted	assets

•	 Focus	on	capital,	to	cushion	the	
Bank	against	any	unforeseen	
external	shocks

•	 ROAE	of	33.1%	(after	profit	appropriation)
•	 26%	EPS	growth
•	 Total	tier	capital	recorded	19.09%	of	risk-weighted	assets

BUSINESS OPERATIONS 

•	 Grow	revenues	faster	than	expenses
•	 Identify	market	gaps	and	attain	
first-mover	advantage	by	laying	
the	groundwork	ahead	of	peers	
to	allow	the	Bank	to	benefit	from	
rising	opportunities

•	 Cost-to-income	ratio	of	20.3%
•	 Institutional	banking	profit	before	tax	rose	19%	over	
last	year	to	reach	EGP	8.8	billion,	and	loan	portfolio	
grew	by	EGP	13.5	billion,	an	increase	of	16%	y-o-y
•	 Retail	banking	profit	before	tax	increased	28%	y-o-y	to	
EGP	5.2	billion,	and	deposits	grew	by	EGP	33.8	billion,	
translating	into	18.9%	y-o-y	increase

CUSTOMER 

•	 Improve	customer	experience
•	 Invest	in	core	businesses	to	enhance	

customer	experience

•	 Much	 effort	 was	 exerted	 to	 improve	 cyber	 security	
standing,	with	a	clear	strategy	and	comprehensive	plan	
to	 improve	 security	 capabilities	 and	 continuously	 pro-
vide	a	safe	banking	environment	for	customers

•	 CIB	 received	 ISO22301:2012	 certification	 for	 Business	
Continuity	 Management	by	PECB,	a	global	provider	of	
training,	 examination,	 audit,	 and	 certification	 stan-
dards,	 in	 partnership	 with	 EGYBYTE,	 a	 leader	 in	 the	
MENA	market	for	IT	Service	Management

EMPLOYEE 

•	 Focus	on	employee	engagement	score	

year-on-year

•	 Enhance	the	employee	experience	by:	

	Listening	to	employees	

	-
	- Providing	 a	 healthy,	 safe,	 and	 flex-

ible	work	environment	

	- Providing	competitive	pay,	
benefits,	and	performance-
based	compensation	
Investing	in	training	and	
development

	-

•	 CIB	had	an	average	of	6,635	employees	in	2018	with	an	
average	annual	income	of	EGP	209,000	per	employee
•	 CIB	 implements	 an	 Employee	 Stock	 Ownership	 Plan	
(ESOP)	 as	 part	 of	 its	 compensation	 strategy,	 aimed	 at	
attracting,	 motivating,	 retraining,	 and	 rewarding	 out-
standing	 employees,	 managers,	 and	 executive	 board	
members.	 ESOP	 allows	 designated	 employees	 to	 own	
CIB	stocks	at	face	value	via	‘promise-to-sell’	agreements.	
CIB	allocates	1%	of	its	issued	and	paid-in	capital	to	ESOP.	
During	2018,	CIB	allocated	a	total	of	5,031,540	stocks	to	
4,091	employees.	Since	the	inception	of	the	program	in	
2006,	 and	 its	 renewal	 in	 2015,	 the	 Bank	 has	 allocated	
80,491,633	shares	to	its	employees	(taking	into	consider-
ation	capital	increases	throughout	said	period)

COMMUNITY 

•	 Donate	1.5%	of	the	Bank’s	net	annual	
profit	through	the	CIB	Foundation
•	 Make	positive	contributions	by:	

•	 Please	refer	to	the	CSR	section	for	more	details	on	
CIB’s	 social	 involvement	 and	 community	 develop-
ment	initiatives

	- Supporting	employees’	commu-
nity	involvement	and	fund-
raising	efforts

	- Supporting	advances	in	its	areas	
of	focus,	which	include	education,	
arts,	culture,	health,	and	protecting	
and	preserving	the	environment

SAFEGUARDING THE INTERESTS OF 
SHAREHOLDERS 

•	 CIB	maintains	a	proactive	investor	

relations	program	to	keep	sharehold-
ers	abreast	of	developments	that	
could	have	an	impact	on	the	Bank’s	
performance.	The	team	and	senior	
management	invest	significant	time	
in	one-on-one	meetings,	road	shows,	
investor	conferences,	and	conference	
calls.	The	team	spares	no	effort	in	
providing	the	investment	community	
with	a	consistent	stream	of	transpar-
ent	disclosures	while	simultaneously	
ensuring	analysts	have	the	informa-
tion	they	need	to	maintain	balanced	
coverage	of	the	Bank’s	shares

•	 As	a	result	of	the	team’s	conscious	efforts	enhance	its	
Investor	 Relations	 program,	 CIB’s	 Head	 of	 Investor	
Relations	received	a	nod	as	the	“Best	Investor	Rela-
tions	Professional	–	Egypt”	in	a	2018	study	conduct-
ed	by	the	Middle	East	Investor	Relations	Association	
(MEIRA)	in	 partnership	 with	Extel.	This	is	the	 fifth	
year	running	in	which	CIB	has	received	at	least	one	
award	from	MEIRA

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2018
in Review

Our operations in 2018 took us beyond traditional 
banking channels and services, driving our strategy 
to deliver a holistic, tailored, and exceptional 
experience for all stakeholders

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2018 In REvIEW

Institutional 
Banking

Corporate and Global Customer 
Relations Group
Capitalizing	on	its	extensive	experience	in	the	Egyp-
tian	market	and	its	large	client	base,	the	Corporate	
Banking	Group	continued	to	support	the	Egyptian	
economy	in	2018	despite	a	persistently	challenging	
macroeconomic	environment.	

CIB’s	 creative	 financial	 structuring	 capabilities	 and	
experienced	credit	teams	have	preserved	our	position	
as	the	top	corporate	bank	in	Egypt.	The	Bank	offers	a	
wide	range	of	innovative	credit	products	tailored	to	its	
clients’	specific	financing	needs	and	developed	with	an	
eye	on	maximizing	shareholder	return	on	investment.

In	 2018,	 the	 Corporate	 Banking	 Group	 financed	
mega-projects	in	the	power,	construction,	food	and	
beverages,	 petrochemicals,	 and	 oil	 and	 gas	 sec-
tors.	 This	 effort	 is	 in	 line	 with	 the	 group’s	 strategy	
of	 targeting	 business	 opportunities	 created	 by	 the	
government’s	 stimulus	efforts	 and	 prioritization	 of	
economic	development.	

The	group	also	continued	to	support	medium-sized	
companies	 by	 offering	 customized	 financial	 solu-
tions	catering	to	their	business	needs,	ensuring	their	
integration	into	the	financial	sector,	and	promoting	
financial	inclusion.

2018 Highlights
2018	 posed	 a	 number	 of	 challenges	 to	 the	 Egyptian	
banking	 sector.	 Chief	 among	 these,	 the	 CBE	 main-
tained	interest	rates	almost	at	the	previous	year’s	level,	
emerging	 markets	 witnessed	 substantial	 capital	 out-
flows,	and	continuous	subsidy	cuts	added	to	inflation-
ary	pressure	on	the	Egyptian	economy.	Despite	these	
and	 other	 hurdles,	 the	 group’s	 strategy	 of	 growing	

its	 loan	 portfolio	 across	 different	 sectors	 met	 with	
continued	success	in	2018.	As	of	December	2018,	CIB’s	
corporate	loan	portfolio	grew	by	20%	to	a	record	EGP	
88.4	billion	compared	to	EGP	73.9	billion	in	December	
2017.	The	group	finalized	several	key	transactions	dur-
ing	the	period,	including	but	not	limited	to:

•	 Arrangement	 of	 a	 syndicated	 facility	 coupled	
with	 the	 extension	 of	 a	 bilateral	 facility	 to	
finance	 Egypt’s	 petroleum	 sector.	 The	 Bank	
helped	 ease	 the	 liquidity	 pressure	 the	 govern-
ment	 faced	 in	 settling	 its	 outstanding	 dues	 to	
international	oil	companies.

•	 Extension	of	several	short-term	transactions	to	
the	telecom	industry	mainly	to	finance	compa-
nies’	capital	and	operating	requirements	for	the	
4G	network	rollout.

•	 Advancement	of	direct	facilities	and	aggregate	
contingent	 business	 to	 finance	 the	 upgrade	 of	
Egypt’s	national	electricity	grid	and	renewable	
energy	plants	under	the	second	round	of	Egypt’s	
solar	feed-in	tariff	scheme.

•	 Finance	 the	 working	 investment	 needs	 of	 lead-
ing	companies	in	the	food	and	beverage	sector,	a	
strategic,	non-cyclical,	and	defensive	sector.

2019 Forward-Looking Strategy
CIB’s	Corporate	Banking	Group	plans	to	capitalize	
on	 the	 Egyptian	 economy’s	 growing	 resilience	 to	
macroeconomic	 pressures.	 As	 such,	 the	 group	 will	
focus	on	the	following	areas:

•	 In	 support	 of	 the	 government’s	 declaration	 of	
2019	as	the	Year	of	Education	and	its	introduc-
tion	 of	 associated	 initiatives,	 the	 group	 will	
explore	opportunities	to	finance	efforts	to	over-
haul	the	education	sector.

CIB’s creative financial 
structuring capabilities 
and experienced credit 
teams have preserved 
our position as the top 
corporate bank in Egypt.

•	 The	 group	 is	 exploring	 new	 opportunities	 for	
financing	 mega	 infrastructure	 projects	 in	 the	
following	areas:	ports,	transportation,	infrastruc-
ture,	 and	 petrochemicals.	 We	 will	 also	 continue	
to	 support	 strategic	 sectors	 such	 as	 oil	 and	 gas,	
refineries,	food	and	beverage,	and	healthcare.
•	 Tourism	 receipts	 grew	 by	 77%	 during	 the	
first	 half	 of	 2018	 to	 reach	 USD	 4.8	 billion,	
indicating	a	strong	recovery	and	the	success	
of	 Egypt’s	 worldwide	 marketing	 campaign.	
In	 2019,	 the	 group	 will	 target	 the	 growth	 of	
untapped	touristic	destinations,	such	as	New	
Alamein	City,	and	 support	the	 renovation	 of	
existing	hotels.

•	 The	 group	 will	 work	 to	 introduce	 a	 number	 of	
new	business	segments	and	products,	including	
but	not	limited	to:
	- Bundling	export	products
	- Financing	private	sector	gas	trading	
	- Developing	 new	 sustainable	 finance	 prod-

ucts

	- Further	promoting	digital	solutions
	- Financing	industrial	parks

Financial Institutions Group
The	 Financial	 Institutions	 Group	 (FIG)	 consists	 of	
three	 teams:	 Correspondent	 Banking,	 Non-Bank	
Financial	Institutions,	and	Development	Finance.	To-
gether,	these	teams	are	CIB’s	first	point	of	contact	for	
credit	 institutions	 and	 manage	 the	 Bank’s	 relation-
ships	with	different	global	institutions.	

2018 Highlights

•	 2018	was	an	exceptional	year	for	contingent	busi-
ness,	 FIG’s	 key	 income	 driver,	 reaching	 EGP	 18.4	

billion	in	new	business.	The	group’s	L/G	fees	con-
tributed	to	18%	of	FIG’s	total	fee	growth	in	2018.
•	 FIG’s	investment	portfolio	grew	in	2018	due	to	
an	 exponential	 increase	 in	 its	 securitization	
business.	CIB’s	participation	in	bonds	issued	
under	 securitization	 transactions	 reached	
EGP	 733	 million,	 which	 led	 the	 non-banking	
FI	 investment	 portfolio	 to	 reach	 EGP	 1.2	 bil-
lion	in	December	2018.

•	 FIG’s	 portfolio	 of	 developmental	 programs	
reached	a	total	of	EGP	2.64	billion	by	the	end	
of	December	2018.	

2019 Forward-Looking Strategy
FIG	 will	 grow	 its	 business	 through	 several	 efforts,	
which	include:

•	 Continuing	 to	 aggressively	 attract	 LGs	 for	
new	projects	launched	in	2018	with	a	focus	on	
Europe	and	Asia	by	capitalizing	on	our	strong	
relationships	with	correspondents;

•	 Growing	 the	 loan	 portfolio	 by	 increasing	 pen-
etration	 in	 existing	 sectors	 such	 as	 leasing,	
microfinance,	and	auto	finance;

•	 Launching	 digital	 cash	 management	 solutions	

to	grow	the	microfinance	loan	portfolio;

•	 Targeting	 insurance,	 investment,	 and	 broker-
age	companies	to	increase	their	LCY	deposits;
•	 Developing	 the	 cash	 business	 to	 include	 new	
products	 on	 the	 Vostro	 platform	 to	 enhance	
payment	process	for	corresponding	Vostro	and	
launching	the	new	factoring	business;

•	 Continuing	 to	 strengthen	 and	 activate	 com-
munication	 channels	 with	 exporters	 and	 as-
sociations	 targeting	 African	 markets,	 giving	
the	group	better	exposure	to	trade	trends	and	

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2018 In REvIEW >> Institutional Banking

allowing	it	to	provide	clients	with	banking	so-
lutions	that	cater	to	their	needs.	FIG	will	con-
tinue	to	strengthen	its	relationship	with	select	
banks	 in	 Kenya,	 the	 COMESA	 region’s	 trade	
hub,	to	facilitate	trade	with	East	Africa;	and
•	 Maintaining	 CIB’s	 leading	 position	 in	 agency	
and	 participating	 bank	 services	 and	 solutions	
with	donor	and	government	entities.

Treasury Group
CIB’s	 Treasury	 Group	 is	 one	 of	 the	 best	 in	 Egypt,	
delivering	 exceptional	 services	 in	 liquidity	 and	
cash	management,	capital	markets,	and	FX	and	de-
rivatives.	 The	 Treasury	 Group	 consists	 of	 two	 main	
teams:	Trading	and	Sales.	The	Trading	Team’s	main	
responsibility	 is	 to	 capitalize	 on	 movements	 in	 FX,	
fixed	 income,	 and	 money	 markets	 to	 enhance	 the	
Bank’s	 profits	 on	 outstanding	 positions	 and	 portfo-
lios.	The	Sales	Team’s	task	is	to	attract	new	customers	
and	increase	the	flow	of	business	to	trading	desks.

2018 Highlights
CIB’s	 FX	 exposure	 makes	 a	 consistently	 positive	
contribution	 to	 the	 Bank’s	 consolidated	 reported	
earnings.	As	of	year-end	2018,	total	FX	gains	stood	
at	 EGP	 697.21	 million,	 the	 highest	 FX	 profitability	
among	all	Egyptian	private	banks.	

CIB’s	 FX	 desk	 positively	 impacted	 the	 Bank’s	 non-
interest	income,	growing	the	volume	of	trade	prod-
ucts	opened	at	CIB	from	the	sale	of	foreign	currency	
through	free	market,	incoming	documentary	collec-
tions	(IDCs),	and	letters	of	credit	(LCs).	

CIB’s	FX	desk	won	several	prestigious	global	awards	
in	2018,	including:

•	 Best	FX	Services	in	North	Africa	from	EMEA
•	 Best	FX	Provider	in	Egypt	from	Global	Finance
•	 Best	Treasury	&	Cash	Management	Providers	in	

Egypt	from	Global	Finance

2019 Forward-Looking Strategy
Over	the	coming	quarters,	the	Treasury	Team	will	
seek	 to	 further	 enhance	 the	 performance	 of	 its	
trading	and	sales	activities.	The	group	has	set	the	
following	goals	for	its	teams:

•	 Manage	liquidity	efficiently
•	 Cultivate	 strong	 and	 profitable	 relationships	

with	customers

•	 Take	 all	 necessary	 steps	 to	 ensure	 proper	 risk	

management

•	 Maximize	the	group’s	profitability
•	 Build	 on	 the	 trust	 our	 customers	 have	 in	 our	

Debt Capital Markets
CIB’s	 Debt	 Capital	 Markets	 Division	 (DCM)	 is	 one	 of	
the	most	experienced	divisions	in	the	market,	with	an	
unmatched	 record	 in	 underwriting,	 structuring,	 and	
arranging	large-ticket	syndicated	loans,	in	addition	to	
securitization	transactions,	bonds,	and	project	finance.	

DCM	is	a	dedicated	agency	and	security	agency	desk	
raising	 medium-	 and	 large-ticket	 project	 financing,	
PPP	financing,	and	syndicated	loans	for	its	clients	by:
•	 Undertaking	 the	 role	 of	 principal	 arranger,	

book	runner,	and	financial	advisor

•	 Evaluating	 feasibility	 studies	 to	 effectively	 ad-
vise	on	bankable	structure	for	the	transactions

•	 Preparing	financial	models	and	term	sheets
•	 Underwriting	debt
•	 Ensuring	contractual,	legal,	and	technical	risks	are	
properly	mitigated	by	acting	as	technical	bank	or	
documentation	bank	and	applying	due	diligence
•	 Providing	one	of	the	only	dedicated	agent	and	

security	agent	units	in	the	banking	sector

2018 Highlights 

•	 Project  Finance  and  Syndications:	 DCM	 orga-
nized	and	restructured	syndicated	medium-term	
loans	 worth	 EGP	 69.1	 billion	 for	 public	 sector	
companies	and	quasi-sovereigns	in	the	power	and	
oil	and	gas	sectors.	CIB	captured	the	lion’s	share	of	
public	sector	debt	arrangements	in	2018.

•	 Private Sector Borrowers: DCM	concentrated	this	
year	on	the	oil	and	gas,	telecoms,	ports,	refineries,	
power,	 and	 petrochemicals	 sectors.	 Additionally,	
the	division	focused	on	refinancing,	restructuring,	
and	re-engineering	balance	sheets	for	private	sec-
tor	borrowers.	It	continued	to	play	a	pivotal	role	in	
advising	 and	 arranging	 securitization	 issuances	
in	cooperation	with	several	partner	banks.	

•	 Securitization:	In	2018,	DCM	closed	securitiza-
tion	 deals	 worth	 EGP	 4.4	 billion	 out	 of	 a	 total	
EGP	5	billion	in	the	Egyptian	market,	firmly	ce-
menting	CIB’s	position	as	the	top	Egyptian	bank	
structuring	securitizations	in	the	local	market.	
The	division	also	penetrated	new	sectors	in	2018	
including	micro	and	consumer	finance.

DCM Awards in 2018 

•	 Best	 Securitization	 Deal	 in	 Africa	 for	 Cor-
please’s	 seventh	 securitization	 worth	 EGP	
1.072	 billion	 at	 the	 EMEA	 Finance	 Achieve-
ment	Awards	2018	

•	 Best	Securitization	House	at	the	EMEA	Finance	

institution	and	the	group

Achievement	Awards	2018

•	 Best	 Syndicated	 Facility	 in	 Africa	 for	 the	 EGP	
13.5	billion	EGPC	transaction	at	the	EMEA	Fi-
nance	Achievement	Awards	2018

•	 Best	 Project	 Finance	 Deal	 in	 Africa	 for	 the	
USD	900	million	Egyptian	Electricity	Holding	
Company	deal	at	the	EMEA	Finance	Achieve-
ment	Awards	2018

On	the	Bloomberg	Africa	Bookrunner	League	Table,	
CIB	ranked	7th	among	African	banks	in	3Q2018,	a	
remarkable	 jump	 from	 our	 11th	 place	 ranking	 in	
2017.	DCM	was	third	among	Egyptian	banks	on	the	
table	with	a	market	share	in	Africa	of	3.7%.	

Regarding	 the	 role	 of	 Initial	 Mandated	 Lead	 Ar-
ranger,	 CIB	 ranked	 third	 among	 Egyptian	 banks	
and	8th	among	African	banks,	up	from	15th	in	2017.	
DCM’s	market	share	stood	at	3.1%	for	3Q2018,	posi-
tioning	CIB	as	the	top-ranking	private	sector	bank	
in	 Egypt	 in	 both	 arrangement	 of	 syndicated	 loans	
and	bookrunning.

2019 Forward-Looking Strategy

•	 Project  Finance  and  Syndications:  In	 line	
with	 the	 Egyptian	 government’s	 economic	
reform	 program,	 DCM	 will	 continue	 capital-
izing	on	key	industries	and	focus	on	expand-
ing	 into	 alternative	 energy,	 utilities,	 and	
infrastructure	 plays,	such	as	 railways,	ports,	
and	 new	 economic	 zones.	 DCM	 deals	 in	 the	
pipeline	for	2019	amount	to	EGP	60	billion.

•	 Securitizations:	DCM	has	deals	valued	at	EGP	
6.05	billion	in	the	pipeline	for	2019,	and	the	divi-
sion	 plans	 to	 introduce	 new	 structures	 in	 the	
debt	capital	market.	

Direct Investment Group 
CIB’s	investment	arm,	the	Direct	Investment	Group	
(DIG),	 is	 responsible	 for	 the	 Bank’s	 direct	 equity	
acquisitions,	divestitures,	and	equity	portfolio	man-
agement	 across	 local	 and	 regional	 markets.	 DIG	
maximizes	CIB’s	return	on	investment	by	utilizing	
the	 Bank’s	 designated	 funds	 to	 invest	 in	 sectors	
with	high	potential	for	growth.

2018 Highlights
DIG	 has	 expanded	 its	 deal-sourcing	 process	 to	
include	 SMEs	 as	 well	 as	 big-ticket	 transactions,	
whether	 independently	 or	 through	 co-investing,	
leveraging	DIG’s	expansive	network	in	the	market.	
During	 2018,	 the	 team	 screened	 many	 new	 SMEs	
that	 operate	 in	 financial	 services,	 IT,	 food	 and	
beverage,	 healthcare,	 education,	 and	 renewable	

energy.	 DIG	 also	 finalized	 the	 establishment	 of	
CIB’s	fully	owned	venture	capital	firm	CVentures.	

On	 the	 divestiture	 side,	 DIG	 succeeded	 in	 fully	
exiting	 one	 of	 its	 portfolio	 investment	 companies	
operating	 in	 the	 electricity	 sector,	 achieving	 an	
IRR	of	c.	50%.	DIG	also	partially	exited	two	of	the	
Bank’s	investments	and	affiliates	operating	in	the	
financial	services	and	security	services	sectors.

On	 the	 portfolio	 acquisitions	 front,	 DIG	 acquired	
a	minority	stake	in	a	financial	services	and	invest-
ments	 company.	 Additionally,	 and	 in	 line	 with	
the	 Bank’s	 direction	 to	 support	 the	 government’s	
financial	 inclusion	 initiative,	 CIB	 partnered	 with	
strategic	shareholders	and	established	a	greenfield	
investment	in	an	agent	banking	services	company.

2019 Forward-Looking Strategy
In	2019,	DIG	will	continue	expanding	its	portfolio	by	
making	quality	equity	investments	that	provide	CIB	
with	the	opportunity	to	create	synergies	and	strate-
gic	alliances,	generating	lucrative	financial	returns.	

Strategic Relations Group
The	 Strategic	 Relations	 Group	 (SRG)	 is	 an	 insti-
tutional	 banking	 group	 dedicated	 to	 initiating,	
nurturing,	 and	 growing	 a	 banking	 relationship	
with	 strategic	 institutional	 depositors	 who	 are	
essential	 contributors	 to	 CIB’s	 stable	 funding	
base.	The	group’s	primary	goal	is	to	offer	a	first-
class	 banking	 experience	 while	 maintaining	 the	
delicate	 balance	 between	 mainstream	 commer-
cial	 banking	 activities	 and	 the	 non-commercial	
needs	of	its	clients.

SRG’s	strategic	clientele	comprise	more	than	180	
diplomatic	 missions,	 NGOs,	 educational	 entities,	
and	 distinguished	 international	 and	 local	 donor	
agencies.	 The	 team	 works	 tirelessly	 to	 facilitate	
its	 clients’	 business	 operations	 and	 meet	 their	
banking	 requirements	 by	 creating	 innovative,	
tailored	products	and	services:

•	 Customized	digital	solutions	
•	 Collection	of	tuition	and	visa	fees
•	 Monitoring	and	reporting	of	deposits	activities
•	 Fund	management	and	pension	savings	plans
•	 Providing	a	settlement	system	between	tourism	

companies	and	airlines

•	 Dispatching	 mobile	 tellers	 upon	 customer	 re-
quest	to	act	as	a	temporary	small	banking	unit	
at	the	customer’s	premises
•	 Special	offerings	for	staff	loans

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2018 In REvIEW >> Institutional Banking

EGP MN

697.2 

FX gains in 2018

2019 Forward-Looking Strategy 

•	 The	group	aims	to	become	one	of	CIB’s	primary	
corporate	lead	generators,	focusing	on	existing	
relationships	 while	 simultaneously	 capturing	
new-to-bank	 opportunities	 by	 leveraging	 a	
wider	networking	base.	

•	 It	 recently	 designed	 a	 tailor-made,	 short-term	
bridge	 finance	 facility	 for	 the	 education	 sec-
tor	 (including	 universities	 and	 schools)	 to	
eliminate	 cash	 flow	 gaps	 that	 develop	 during	
the	 year.	 This	 product	 is	 poised	 to	 become	 a	
major	 attraction	 for	 these	 institutions,	 help-
ing	 expand	 our	 institutional	 depositor	 rate.	

Enterprises and Governmental Relations
The	Enterprises	and	Governmental	Relations	(EGR)	
Group	 manages	 the	 Bank’s	 relationship	 with	 cus-
tomers	 falling	 under	 the	 umbrella	 of	 state-owned	
enterprises,	government	entities,	and	sovereign	au-
thorities.	The	EGR	Group	functions	as	a	relationship	
manager	 under	 the	 Bank’s	 IB	 groups,	 catering	 to	
the	needs	of	these	strategic	customers	and	growing	
CIB’s	business	with	these	sectors.

The	 team	 possesses	 a	 deep	 understanding	 of	
client	 operations	 that	 allows	 its	 members	 to	 act	
as	 clients’	 advocates	 within	 the	 Bank	 while	 also	
providing	 continuous	 support	 and	 financial	 ad-
vice.	 EGR	 clients	 require	 higher	 flexibility	 and	
constant	support	in	their	transactions	as	well	as	
financial	and	advisory	assistance.

EGR	 Group’s	 mission	 is	 to	 become	 the	 market	
leader	 in	 the	 provision	 of	 banking	 services	 to	
government	and	public	sector	entities.	The	group	
works	tirelessly	to	acquire	new	business	in	these	
areas,	 capitalizing	 on	 our	 highly	 experienced	
staff,	 strong	 customer	 base,	 healthy	 and	 diversi-
fied	 portfolio,	 and	 broad	 coverage	 of	 different	
sectors	and	industries.	

2018 Highlights
2018	 was	 another	 successful	 year	 as	 the	 EGR	 Group	
managed	to	attract	EGP	5	billion	in	deposits,	growing	
its	balance	sheet	by	26%	to	EGP	24.3	billion	in	deposits.

2019 Forward-Looking Strategy

•	 In	2019,	the	group	plans	to	focus	on	government	and	
public	sector	entities,	which	are	expected	to	see	in-
creased	cash	flow	due	to	the	planned	privatization	
of	23	public	sector	companies,	the	restructuring	of	
others,	 and	 the	 establishment	 of	 a	 new	 sovereign	
wealth	fund.	We	are	also	planning	to	attract	cash-
rich	holding	companies	and	their	subsidiaries.
•	 For	the	enterprise	sector,	the	group	is	working	
on	 retaining	 existing	 customers	 as	 well	 as	 at-
tracting	new-to-bank	companies	in	this	sector.

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2018 In REvIEW

Retail 
Banking

EGP BN

22.0

Total HNW deposits  
in 2018

Consumer Banking
CIB	Consumer	Banking	remains	committed	to	ex-
ecuting	 the	 segmentation	 strategy	 developed	 and	
communicated	in	2017.	This	strategy	continues	to	
drive	our	efforts	to	deepen	our	customer	relation-
ships,	execute	targeted	marketing	campaigns,	and	
attract	new	customers.	

Pillars of Our Consumer Banking Strategy

•	 Data analytics and behavior segmentation: Le-
veraging	the	Bank’s	investment	in	data	analyt-
ics,	we	continue	to	drive	a	targeted	lifestyle	and	
behavioral	 approach	 to	 segmentation.	 We	 aim	
to	 retain,	 deepen,	 and	 grow	 our	 relationships	
with	 customers	 through	 tailored	 campaigns,	
along	with	more	specific	targeting	criteria.

•	 T24 banking upgrade:	We	are	upgrading	our	
current	 core	 banking	 IT	 system	 (Temenos	
T24)	to	benefit	from	new	features,	such	as	the	
arrangement	 architecture,	 to	 develop	 new	
products	 and	 expand	 STP	 to	 improve	 opera-
tional	efficiency.

•	 Digital  transformation  to  enhance  customer 
experience and drive cost efficiency:	CIB	is	cur-
rently	engaged	in	a	number	of	transformational	
projects,	 such	 as	 loan	 origination,	 customer	
account	onboarding,	and	upgrading	our	digital	
banking	 platform.	 We	 are	 implementing	 seg-
mented	 operational	 processing	 and	 a	 service	
model	 that	 will	 ensure	 that	 CIB	 provides	 the	
best	customer	experience	in	the	local	market.	
•	 Aligning the product range to segment-specific 
needs:	 We	 continue	 to	 align	 our	 product	 of-
ferings	 to	 our	 customer	 segments	 to	 enhance	
the	 customer	 experience,	 improve	 productiv-
ity,	 and	 deepen	 relationships.	 In	 this	 vein,	 we	

launched	 our	 new	 high-net-worth	 segment	
Private	 together	 with	 an	 entirely	 new	 product	
and	service	proposition.

•	 Improving customer loyalty:	We	digitized	the	
current	 loyalty	 scheme,	 which	 had	 a	 marked	
impact	 on	 customers	
increased	
awareness	and	activity.	

through	

Private Segment
The	 new	 segment	 caters	 to	 the	 banking	 and	 in-
vestment	 needs	 of	 clients	 with	 a	 minimum	 AUM	
threshold	of	EGP	20	million	by	providing	a	range	
of	alternative	solutions,	including:	tailored	bank-
ing	products	and	services,	new	lending	products,	
investment	 solutions,	 and	 other	 wealth-related	
services.	 The	 segment	 aligns	 with	 regional	 com-
petitor	 HNW	 propositions	 delivered	 via	 a	 sepa-
rate	distribution	model.

2018 Private Financial Highlights

•	 Total	deposits	reached	EGP	22.0	billion
•	 Total	asset	portfolio	hit	EGP	2.6	billion

Key 2018 Private Milestones

•	 Brand  name  and  marketing  plan:  The	 soft	
launch	of	the	segment	took	place	in	May,	and	
individual	 meetings	 with	 all	 Private	 clients	
have	 already	 taken	 place.	 All	 branded	 ma-
terials	 for	 the	 new	 segment,	 including	 the	
website	 and	 Internet	 banking	 platform,	 are	
aligned	with	its	identity.	

•	 Operating model and dedicated premises:  The	
segment	will	operate	and	welcome	Cairo-based	
clients	in	Zamalek.	A	Client	Advisor	is	perma-
nently	 located	 at	 a	 branded	 CIB	 Private	 office	

serving	 clients	 based	 in	 Alexandria.	 Client.	
Advisors	are	the	main	touch	point	for	any	ser-
vice	within	the	Bank,	but	clients	also	have	the	
option	to	call	CIB	short	numbers.	

•	 Launch  of  new  banking  and  investment 
products:	 The	 unveiling	 of	 the	 Mastercard	
World	 Elite	 credit	 card	 was	 aligned	 with	 the	
launch	 of	 the	 Private	 segment.	 We	 have	 also	
developed	 a	 branded	 debit	 card	 for	 Private	
clients.	 Other	 solutions	 such	 as	 structured	
CDs	and	portfolio	management	products	are	
expected	to	be	launched	in	2019.	

Wealth Segment
The	Wealth	segment	continued	expanding	its	brand	
position	and	focus	on	targeting	affluent	customers.	
The	Bank	continues	to	offer	customers	a	unique	set	
of	 products	 and	 services	 and	 an	 exceptional	 cus-
tomer	experience.

The	 division	 developed	 an	 ongoing	 learning	 and	
development	 program	 via	 our	 “Wealth	 Academy”	
and	the	International	Introduction	to	Securities	and	
Investment	exam	offered	by	the	Chartered	Institute	
of	Securities	and	Investment	(CISI).	As	of	December	
2018,	we	have	48	certified	Wealth	Managers.

Enhancing	 service	 levels	 and	 value	 proposition	
will	 continue	 to	 be	 the	 main	 focus.	 In	 January	
2018,	 he	 Bank	 launched	 concierge	 services	 for	
all	 Wealth	 customers	 in	 partnership	 with	 Les	
Concierges	 Egypt.	 Additionally,	 it	 enhanced	 the	
Wealth	 internet	 banking	 experience	 by	 includ-
ing	 the	 names	 and	 contact	 details	 of	 individual	
Wealth	officers	to	better	serve	clients.	

In	2018,	it	pursued	several	brand-building	initia-
tives,	 sponsorships,	 and	 events	 that	 increased	
brand	engagement,	the	most	prominent	of	which	
was	a	partnership	with	the	Four	Seasons	San	Ste-
fano	in	Alexandria,	offering	special	perks	ranging	
from	 free	 nights	 to	 discounts	 and	 special	 mem-
bership	 discounts	 from	 Palm	 Hills	 club.	 It	 also	
offered	the	beIN	Sports	Package	during	the	world	
cup	and	invited	Wealth	clients	to	the	Ahl	Misr	An-
nual	 Sohour	 Event.	 In	 addition,	 customers	 were	
also	 invited	 to	 a	 concert	 by	 renowned	 Egyptian	
composer	and	pianist	Omar	Khairat	as	part	of	the	
benefits	strategy	for	the	segment.	

2018 Wealth Financial Highlights

•	 Total	deposits	reached	EGP	96.3	billion
•	 Total	asset	portfolio	hit	EGP	11.4	billion

Plus Segment
In	2018,	we	focused	on	enhancing	services	by	intro-
ducing	 a	 new	 concierge	 service	 to	 Plus	 customers	
through	our	partnership	with	Les	Concierge	Egypt.	
We	are	currently	in	the	pilot	phase	of	offering	gov-
ernment	service	assistance.

2018 Plus Financial Highlights

•	 Total	deposits	reached	EGP	21.4	billion,	increas-

ing	22.5%	y-o-y

•	 Total	 assets	 hit	 EGP	 1.7	 billion,	 representing	 a	

47.3%	increase	y-o-y

Personal Banking Segment
In	2018,	our	Personal	Banking	segment	delivered	a	
strong	 performance,	 adding	 245,876	 new-to-bank	
customers,	which	translated	to	a	21%	increase	in	our	

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2018 In REvIEW >> Retail Banking

customer	base.	Total	deposits	increased	19.9%	while	
assets	 recorded	 strong	 growth	 of	 14.9%	 and	 sav-
ings	 accounts	 16.8%.	 The	 performance	 stems	 from	
our	customer-centric	brand	proposition	and	use	of	
behavioral	 segmentation	 to	 deepen	 relationships	
and	 improve	 loyalty	 among	 personal	 banking	 cus-
tomers.	 We	 also	 engaged	 in	 portfolio	 management	
activities	to	grow	balances	from	existing	customers	
and	reduce	stagnancy	and	attrition.

In	2018,	CIB	also	focused	on	increasing	the	revenue	
generated	from	marginally	profitable	customers	by	
cross-selling	assets	and	reducing	the	cost	to	serve.	
We	 have	 launched	 asset	 cross-sell	 campaigns	 and	
payroll	packages	differentiated	by	company	size.

Our	 digital	 migration	 efforts	 are	 paying	 off,	 with	
23%	more	transactions	off-loaded	from	our	branch	
network	in	2018	resulting	in	a	substantial	increase	in	
the	number	of	online	banking	registrations.	In	2019,	
the	segment	will	prioritize	creating	a	new	personal	
banking	brand	identity	and	product	propositions	to	
appeal	to	a	wider	base	of	consumers	and	continue	to	
drive	digital	migration.	

 2018 Financial Highlights

•	 Total	 deposits	 increased	 to	 EGP	 18.9	 billion,	 a	

19.9%	increase	y-o-y

•	 Total	assets	climbed	to	EGP	6.7	billion,	increas-

ing	14.9%	y-o-y

Consumer Assets
The	Consumer	Banking	Household	segment	achieved	
significant	 performance	 and	 continued	 to	 grow	 its	
market	 share	 of	 consumer	 assets,	 reaching	 7.78%	 in	
2018	 compared	 to	 7.67%	 in	 2017.	 Additionally,	 CIB	
captured	9.9%	of	market	growth	in	2018	despite	having	
only	6%	of	branches	by	market	share.	CIB	is	currently	
ranked	 the	 top	 private	 sector	 bank	 in	 terms	 of	 con-
sumer	assets,	with	our	consumer	asset	portfolio	up	by	
21.9%	in	2018	to	EGP	22.9	billion.	Consumer	assets	re-
corded	total	revenues	of	EGP	1.3	billion	in	2018,	which	
contributed	23%	to	total	Consumer	Banking	revenues.

21.9%

Increase in consumer asset 
portfolio in 2018

Our	key	objective	is	to	sustain	this	level	of	growth	
in	 2019	 and	 outpace	 the	 market	 by	 adopting	 a	
segment-driven	strategy	that	promotes	our	prod-
uct	 propositions,	 acquisitions,	 service	 models,	
portfolio,	 and	 life	 cycle	 management.	 This	 will	
translate	 to	 providing	 clients	 with	 need-based	
propositions.	We	will	continue	building	and	lever-
aging	our	investments	in	technology	transforma-
tion	and	digital	platform	in	2019.	

Cards Business
Our	Credit	Card	portfolio	has	grown	by	8%	since	2017,	
outpacing	the	average	market	growth	rate	of	7%.	At	
the	end	of	December,	our	portfolio	included	494,403	
cards,	 and	 we	 experienced	 strong	 improvement	 in	
activation	rates.	End-of-period	net	receivables	(ENR)	
grew	 22.1%	 to	 EGP	 3.5	 billion.	 We	 are	 currently	 the	
second	largest	bank	in	the	market	in	terms	of	ENR.	
CIB’s	 market	 share	 continued	 to	 increase,	 reaching	
23.2%	at	the	end	of	the	year.	Furthermore,	CIB	is	first	
in	the	market	in	terms	of	spending,	which	was	up	31%	
in	2018.	This	performance	was	mainly	driven	by:	

•	 Product launches and acquisition campaigns: 
Fee	 waiver	 acquisition	 campaigns	 for	 Core	 and	
Premium	cards	and	the	World	Elite	Card	launch.
•	 Effective  attrition  management:  Credit	 card	 at-
trition	decreased	from	10.1%	in	2017	to	8.1%	in	2018.
•	 Activation  initiatives  and  campaigns:	 We	
launched	a	new	activation	process	in	addition	
to	the	NTB	Early	Month	on	Book	Program	and	
dormant	campaigns,	which	targeted	inactive	

EGP BN

22.9

Consumer asset  
portfolio in 2018

customers	 and	 sought	 to	 raise	 awareness	
about	 benefits	 they	 could	 enjoy	 from	 CIB’s	
products	and	services.

•	 Zero  interest  installment  campaigns:  Strategic	
partners	 included	 local	 and	 international	 compa-
nies	and	shops	such	as	Apple,	Nestle,	Carrefour,	Hy-
per	One,	Delta	Group,	Ragab	Sons,	and	Souq.com.
•	 Sales  contests  and  incentives:  Launch	 of	 suc-
cessful	 sales	 contests	 and	 the	 revision	 of	 the	
incentive	scheme.

CIB’s	investments	in	technology	and	data	analytics	
will	 present	 significant	 further	 opportunities	 for	
growth	in	2019.

Personal Instalment Loans Product
Our	consumer	loans	portfolio	grew	significantly	in	
2018	to	reach	EGP	16.3	billion	despite	the	economic	
and	overall	market	challenges.	The	Personal	Loans	
Business	recorded	total	revenues	of	EGP	749.4	mil-
lion,	 contributing	 12%	 to	 total	 Consumer	 Banking	
revenues	in	2018	driven	by:	

•	 Product launches and acquisition campaigns: 
Salary	 up-front	 revolving	 overdrafts,	 secured	
facility	CD	bundle	campaigns,	beIN	sports	cam-
paign,	and	behavioral	segmentation	campaigns.
•	 Credit  policy  changes:  Increasing	 AUM-based	
program	 limits,	 increasing	 maximum	 loan	
amount	 for	 self-employed	 customers,	 accept-
ing	customers	that	have	full	salary	as	variable	
income,	implementing	a	new	income	computa-
tion	methodology	(self-employed),	and	expand-
ing	 outsourced	 companies	 to	 include	 all	 those	
meeting	our	policy	criteria.

•	 Sales  contests  and  incentives:  Launching	
successful	 sales	 contests	 and	 revising	 the	
incentive	scheme.

Mortgage Product
The	 Mortgage	 Business	 experienced	 outstanding	
performance	 throughout	 2018.	 Low-income	 mort-
gage	 acquisitions	 registered	 revenues	 of	 EGP	 28.8	
million	in	2018	and	enjoyed	a	strong	flow	of	referrals	

from	the	Mortgage	Finance	Fund,	which	bodes	well	
for	 future	 growth.	 ENR	 reached	 EGP	 799	 million.	
Significant	 growth	 in	 CIB’s	 low-income	 segment	
was	triggered	by	the	following:	

•	 Operational process: Process	enhancements	in	
collaboration	with	other	departments	to	reduce	
turnaround	time.

•	 Changes  in  credit  risk  policies:	 Outstanding	
performance	of	the	low-income	mortgage	port-
folio	 encouraged	 the	 Risk	 Group	 to	 approve	
certain	policy	changes	that	led	to	higher	acqui-
sition	numbers	throughout	the	year.

•	 Recognition  and  incentives:  Monthly	 sales	
recognition	 is	 based	 on	 productivity	 and	
target	achievement.	

Liabilities 
The	total	deposit	portfolio	reached	EGP	165	billion	in	
2018,	up	18.3%	from	2017.	This	growth	was	achieved	
despite	aggressive	price	competition	with	public	sec-
tor	banks.	The	key	growth	drivers	in	2018	included:

•	 Focusing	 on	 gathering	 low-cost	 deposits	 spe-
cifically	in	CASA	by	offering	competitive	rates.
•	 Promoting	local	currency	floating	CDs	to	coun-

ter	price	competition.

•	 Introducing	 competitively	 priced	 USD	 CDs	 to	

meet	corporate	lending	requirements.

We	also	focused	on	improving	product	profitability	
and	 enhancing	 spreads	 while	 growing	 the	 deposit	
base.	These	efforts	have	translated	into	a	new	port-
folio	 mix	 for	 Consumber	 Banking	 CASA	 products;	
reaching	48.8%	in	CASA	compared	to	51.2%	in	term.

CIB	aspires	to	build	a	“sticky	customer	deposit”	base	
that	is	less	price	sensitive.	

Insurance Business 
The	 Insurance	 Business	 provides	 life	 and	 general	
insurance	 programs	 that	 generate	 non-interest	
revenues	 in	 the	 form	 of	 fees	 for	 CIB	 Consumer	
Banking.	CIB	is	the	largest	distributor	of	individual	
life	insurance	policies	in	Egypt	in	partnership	with	

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2018 In REvIEW >> Retail Banking

AXA.	CIB	is	the	first	bank	in	Egypt	to	provide	indi-
vidual	 international	 health	 solutions	 that	 cover	 a	
wide	array	of	global	services.	

Strategic Goals

•	 Increase	 revenue	 contribution	 to	 Consumer	

Banking.	

•	 Increase	customer	product	penetration	by	ex-

panding	the	insurance	product	range.	

2018 Achievements in Life and Health Insurance
•	 Life	insurance	written	premiums	(as	measured	
by	 Annualized	 premiums	 insured)	 increased	
to	 EGP	 555.6	 million	 compared	 to	 EGP	 482	
million	a	year	ago

•	 Fee	 income	 increased	 by	 26.5%	 in	 2018	 com-

pared	to	2017

•	 The	 Insurance	 Business	 generated	 EGP	 182.6	
million	 in	 revenues	 in	 2018	 compared	 to	 EGP	
144.4	million	in	2017

Business Banking
Business	 Banking	 serves	 over	 48,000	 small	 and	
medium-sized	enterprises	through	a	network	of	over	
a	hundred	experienced	relationship	managers	across	
the	 country.	 We	 aim	 to	 be	 the	 bank	 of	 choice	 for	
Egypt’s	 SMEs	 by	 providing	 market-leading	 services	
and	an	innovative	portfolio	of	products	and	solutions	
tailored	to	the	needs	of	smaller	enterprises.	

Our	 broad	 range	 of	 integrated	 financial	 solutions	
includes	cash	management,	secured	and	unsecured	
lending,	trade	finance,	payment,	and	e-commerce	to	
help	our	clients	manage	and	grow	their	businesses.

CIB	is	committed	to	supporting	SMEs	as	a	corner-
stone	of	both	Egypt’s	and	CIB’s	growth.	Revenues	
from	 the	 Business	 Banking	 Division	 have	 been	
steadily	 growing	 year	 on	 year,	 and	 we	 aim	 to	
continue	growing	our	contribution	to	the	Bank’s	
profitability	and	the	Egyptian	economy.

2018 Highlights 
Business	 Banking	 continued	 to	 display	 strong	
performance	in	2018,	as	demonstrated	by	its	perfor-
mance	indicators:

•	 Deposits:	reached	EGP	48	billion,	growing	21%	y-o-y
•	 Trade:	 EGP	 55	 billion	 was	 facilitated,	 grow-

ing	34%	y-o-y

•	 Payments  solutions:	 attained	 30%	 market	
share,	processing	EGP	27	billion	in	transactions
•	 Client  base:	 increased	 15%	 to	 reach	 48,000	

companies

•	 Operating profits: increased	16%	to	EGP	2.4	billion

Empowering Women in Business 
Business	 Banking	 has	 partnered	 with	 the	 US	
government-backed	Overseas	Private	Investment	
Corporation	(OPIC)	to	hold	12	workshops	as	part	
of	 the	 “Women	 in	 Business”	 Capacity	 Building	
Program	 that	 aims	 to	 increase	 banking	 and	
financial	 awareness	 among	 female-owned	 and	
managed	 start-ups	 and	 small	 companies.	 The	
program	promotes	inclusion	in	the	formal	sector,	
access	 to	 finance	 and	 bolsters	 the	 Bank’s	 stand-
ing	 as	 an	 institution	 that	 upholds	 and	 supports	
gender	equality	throughout	the	sector.	

Segmentation

Product Enhancement

Cluster	customers	based	on	transactional	
behavior	to	develop	customized	services

Data	analytics	will	drive	continuous	en-
hancement	of	product	parameters	and	the	
customer	experience

Sales Management

Marketing Campaigns

Development	of	automated,	data-driven	sales	
management	tool	to	accelerate	growth	and	
enhance	sales	productivity

Campaign	insights	to	enhance	marketing	
decisions

2019 Forward-Looking Strategy 
Business	Banking	will	continue	to	tailor	its	offering	
to	clients’	changing	financial	needs	in	order	to	offer	
the	best	and	most	responsive	customer	experience	
in	the	market.

Leveraging Data 
Our	 increasing	 use	 of	 data	 to	 enhance	 business	
decisions	will	drive	innovation	in	segment-focused	
sales,	risk	management	and	process	optimization.

Professional Services Alliances
Our	exclusive	alliances	with	leading	providers	of	
professional	 non-banking	 services	 allow	 clients	
to	 benefit	 from	 a	 wide	 range	 of	 services	 at	 dis-
counted	rates	all	under	one	roof.

Digitalization
Our	market-leading	online	banking	platform	offers	
clients	the	ultimate	convenience	in	managing	their	
financial	affairs	around	the	clock.

Dedicated Contact Center 
A	 dedicated	 Business	 Banking	 call	 center	 will	 be	
launched	in	2019	to	offer	a	new	and	flexible	channel	
for	client	enquiries.	

Risk Infrastructure
The	 build-out	 of	 our	 world-class,	 end-to-end	
risk	 infrastructure	 will	 support	 the	 ambitious	
growth	 targets	 for	 the	 SME	 business.	 A	 key	 pil-
lar	of	our	risk	management	strategy	is	the	active	
monitoring	of	all	accounts	using	comprehensive	
heat	 maps	 and	 early	 warning	 indicators	 that	
allow	 proactive	 assistance	 for	 clients	 prior	 to	
actual	financial	difficulties.	The	development	of	
our	 in-house	 knowledge	 database	 of	 key	 indus-
trial	 sectors	 is	 also	 a	 key	 differentiating	 factor	
for	the	credit	business.

Payment Acceptance
CIB	maintained	 its	dominant	 position	 in	Egypt’s	
payment	 acceptance	 sector	 through	 13,446	 POS	
machines	throughout	Egypt.	Around	11,000	mer-
chants	benefit	from	our	payment	and	e-commerce	
services,	 including	 our	 new	 installment	 option	
for	online	purchases.	In	2018,	CIB	processed	over	
EGP	 27	 billion	 in	 POS	 transactions,	 attaining	 a	
market-leading	30%	share	of	all	transactions.

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 71

 
 
 
 
 
 
 
 
 
 
2018 In REvIEW

Coo 
Area

2.8%

Staff attrition rate due to 
incentive schemes

Few	banks	in	our	region	have	fully	embraced	the	po-
tential	of	technology	in	digitalization.	CIB,	however,	
has	bucked	this	trend,	and	has	proved	its	devotion	
to	scaling	up	the	presence	of	financial	solutions	in	
the	day-to-day	lives	of	customers.

CIB’s	 commitment	 to	 developing	 innovative	 prod-
ucts	 and	 services	 suited	 to	 the	 digital	 era	 is	 as	
evident	as	ever.	This	year,	CIB	has	inaugurated	two	
major	projects:	the	Core	Banking	Release,	which	will	
allow	 the	 Bank	 to	 transition	 to	 the	 R18	 Platform,	
and	 a	 new	 digital	 platform	 for	 consumers.	 These	
interrelated	 projects	 will	 accelerate	 the	 Bank’s	 ef-
forts	to	upgrade	its	functionalities,	offer	customers	
a	better,	more	streamlined	experience,	and	enhance	
CIB’s	product	mix.	Such	innovation	will	be	crucial	to	
maintaining	the	Bank’s	position	as	a	market	leader.

Many	segments	in	Egypt’s	credit	market	remain	un-
penetrated,	 leaving	 vast	 opportunities	 for	 growth.	
Seeking	to	tap	into	these	segments,	in	4Q2018	CIB	
launched	 its	 Supporting	 Financial	 Inclusion	 pro-
gram	 with	 the	 aim	 of	 building	 the	 infrastructure	
required	 to	 bring	 financial	 services	 to	 unbanked	
Egyptians	via	digital	channels.	

To	 stay	 competitive	 in	 the	 market,	 CIB	 has	 supple-
mented	 its	 customer-centric	 approach	 with	 a	 focus	
on	 incorporating	 scalable	 technologies	 across	 all	
our	services.	Under	the	Sigma	Program,	CIB	has	suc-
ceeded	in	delivering	projects	that	enhance	customer	
engagement,	 operational	 efficiency,	 and	 allow	 the	
Bank	 to	 capitalize	 on	 new	 sources	 of	 revenue.	 The	
year	 has	 seen	 CIB	 reap	 gains	 from	 increased	 cus-
tomer	 interaction	 on	 our	 new	 corporate	 trade	 and	
cash	platforms	and	a	new	workflow	system	that	has	

optimized	 the	 operations	 landscape,	 allowing	 us	 to	
consolidate	all	workflows	under	a	single	system.

One	of	the	major	projects	delivered	this	year	was	our	
Customer	 Relationship	 Management	 program,	 with	
its	account	opening	and	service	request	modules.	The	
program	is	a	solution	designed	to	build	stronger	rela-
tionships	with	customers,	whether	the	objective	is	cus-
tomer	retention	or	giving	a	boost	to	business	growth.

We	 continued	 this	 year	 to	 work	 on	 enhancing	 the	
Bank’s	security	posture	to	manage	emerging	cyber	
security	threats	and	risk.	CIB’s	ongoing	technologi-
cal	advancement	relies	on	always	keeping	our	secu-
rity	technologies	updated	to	cope	with	the	speed	of	
change	and	maturity	of	the	threats	and	risks,	having	
the	right	security	strategy,	and	incorporating	secu-
rity	analysis	to	act	as	a	cornerstone	in	all	businesses.

However,	 technological	 advancement	 can	 only	 suc-
ceed	with	a	team	of	the	right	caliber	in	place.	Guided	
by	 our	 purpose	 of	 being	 an	 “Employer	 of	 Choice”,	 a	
number	 of	 initiatives	 were	 carried	 out	 to	 raise	 staff	
morale.	These	include	periodic	events	held	to	award	
top	performers	among	Call	Center	staff,	which	have	
helped	 reduce	 the	 staff	 attrition	 rate	 to	 2.8%.	 Our	
staff	 empowerment	 efforts	 have	 involved	 extending	
their	 authorities,	 training,	 and	 motivation	 in	 the	
context	 of	 our	 customer-centric	 philosophy,	 in	 ad-
dition	to	providing	the	iCare	 and	iOwn	training	for	
staff	 in	 different	 domains.	 On	 the	 branch	 front,	 we	
launched	a	“Good	to	Great”	program	specifically	tai-
lored	to	 customer-serving	 staff.	On-the-job	 training	
continued	 with	 the	 same	 momentum.	 In	 alignment	
with	 international	 norms	 in	 the	 area	 of	 building	
staff	 skillsets,	 employees	 were	 offered	 certifications	

based	on	job	requirements	to	meet	today’s	dynamic	
work	environment	needs	across	the	COO	arena,	with	
special	focus	given	to	technical	training	for	IT	staff.

Our	branch	network	remains	the	main	channel	for	
serving	customers.	In	2018,	we	managed	to	deliver	
nine	new	branches	to	reach	a	total	of	203	branches.	
ATMs	have	proven	to	be	a	main	anchor	in	offloading	
branch	 customers,	 and	 we	 added	 98	 ATMs	 in	 2018	
for	a	total	of	917	ATMs	in	the	network.

In	2019,	CIB	will	continue	to	focus	on	investing	in	the	
technologies	 that	 bring	 to	 fruition	 our	 transforma-
tion	strategy	and	allow	us	to	implement	our	digita-
lization	initiatives,	construct	scalable	networks,	and	
initiate	projects	that	enhance	the	Bank’s	security	and	
the	 performance	 of	 its	 systems	 with	 a	 data-centric	
approach.	As	for	operations,	process	re-engineering	
and	customer	satisfaction	will	be	the	primary	drivers	
for	most	of	the	activities	taking	place	next	year.

Information Technology
The	 past	 couple	 of	 years	 have	 seen	 a	 real	 trans-
formation	 in	 CIB’s	 IT	 functions.	 This	 transforma-
tion	 has	 been	 at	 the	 heart	 of	 all	 the	 initiatives	
and	 activities	 we	 have	 successfully	 delivered.	 The	
Bank’s	 appetite	 for	 technological	 advancement	
has	required	IT	to	work	on	bringing	this	power	to	
the	 whole	 Bank	 through	 integrating	 Big	 Data	 en-
vironments,	 upgrading	 infrastructure	 resiliency,	
optimizing	 our	 storage,	 and	 building	 enterprise	
platforms	 to	 create	 the	 profound	 shift	 needed	 for	
CIB	to	continue	to	be	a	leading	service	provider.

The	 rapid	 adoption	 of	 data	 analysis	 as	 a	 primary	
tool	for	creating	a	diverse	spectrum	of	products	and	

services	 customized	 to	 every	 customers’	 taste	 has	
meant	investing	in	the	construction	of	our	Big	Data	
environment.	We	have	implemented	state-of-the	art	
technology	into	our	data	warehouse	infrastructure	
to	enhance	report	extraction	and	data	analysis.

Naturally,	aggressive	business	growth	has	meant	
expanding	 IT	 across	 various	 fronts.	 This	 year,	
we	continued	optimizing	our	storage	to	enhance	
performance,	 capacity,	 and	 data	 protection	 ca-
pabilities.	 Growth	 has	 also	 required	 ongoing	 de-
velopment	 of	 our	 security	 systems.	 We	 continue	
to	 reinforce	 our	 security	 strategy	 by	 integrating	
future	 security	 components,	 enhancing	 our	 net-
work	and	data	security.

CIB’s	 transformation	 strategy	 also	 entails	 scalable	
infrastructure.	 In	 2018,	 the	 Bank	 took	 the	 first	
steps	toward	implementing	a	new	software	defined	
network	 (SDN)	 to	 create	 a	 virtual	 network	 across	
data	 centers.	 With	 this	 technology,	 CIB	 can	 sup-
port	 a	 new	 generation	 of	 distributed	 applications	
and	accommodate	virtualized	and	non-virtualized	
environments.	 The	 technology	 will	 also	 help	 the	
Bank	 fulfill	 current	 and	 future	 business	 objectives	
linked	to	the	evolution	in	digitalization	and	mobile	
applications	solutions.

To	 better	 manage	 its	 activities,	 IT	 has	 com-
menced	 an	 enterprise	 platform	 implementation	
strategy.	 The	 new	 platforms	 will	 link	 data	 col-
lected	from	different	technologies	quickly	and	ef-
ficiently,	simplifying	and	unifying	systems.	These	
platforms	 grow	 more	 valuable	 as	 the	 volume	 of	
business	increases,	leading	to	an	influx	of	activity	
both	by	internal	users	and	customers.

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2018 In REvIEW >> COO Area

IT	 began	 to	 implement	 a	 program	 of	 automation	
and	process	re-engineering	after	assessing	options	
for	enhancing	IT	productivity	and	supporting	IT	re-
source	management	and	efficiency.	Furthermore,	IT	
monitoring	capabilities	have	matured	to	deliver	vis-
ibility	across	the	entire	IT	landscape	and	provide	su-
pervision	over	systems,	business	services,	network,	
and	customer	touch	points,	as	well	as	user	behavior.	

Operations Channels and Customer 
Experience
The	 Bank’s	 success	 goes	 beyond	 offering	 the	 usual	
services	 to	 our	 customers.	 It	 hinges	 on	 our	 ability	
to	effectively	execute	the	move	to	a	more	customer-
centric	 approach,	 which	 will	 be	 achieved	 through	
operational	efficiency,	automation,	and	process	re-
engineering,	all	with	the	aim	of	reducing	the	costs	
of	 service	 and	 improving	 customer	 satisfaction.	
This	in	turn	will	be	achieved	through	digital	chan-
nels,	 always	 with	 an	 eye	 to	 providing	 a	 first-class	
customer	experience.

CIB	continues	to	maintain	its	attention	to	custom-
ers’	voices,	further	developing	its	annual	Customer	
Satisfaction	 &	 Net	 Promoter	 Score	 survey	 to	 mea-
sure	 customer	 satisfaction	 across	 all	 segments	
and	 service	 channels.	 Major	 improvement	 against	
regional	benchmarks	was	recorded	in	2018	scores,	a	
result	of	expanding	key	service	indicators	to	include	
a	mixture	of	globally	recognized	service	standards	
and	competitive	analysis	measures.

When	 it	 comes	 to	 staying	 committed	 to	 our	 cus-
tomer-centric	 strategy,	 it	 is	 imperative	 to	 build	 a	
culture	 that	 empowers	 staff	 to	 handle	 customers’	
requests	and	complaints	swiftly.	One	of	the	major	
initiatives	 the	 Bank	 adopted	 on	 this	 front	 in	 2018	
was	 the	 First	 Contact	 Resolution,	 implemented	
across	 the	 CIB	 Call	 Center	 to	 allow	 staff	 to	 serve	
the	customer	end-to-end	and	handle	complaints	in	
a	dynamic	and	proactive	manner.

Our	customers	depend	on	us	to	provide	top-notch	
service,	 and	 various	 initiatives	 were	 launched	
throughout	the	year	to	enhance	their	experience	
by	 applying	 a	 multi-vendor	 strategy	 with	 ATMs.	
This	 focus	 ensures	 the	 availability	 of	 multiple	
service	 providers,	 helping	 avoid	 any	 service	 dis-
ruption	 and	 maintaining	 the	 quality	 of	 service	
provided	to	our	customers.	

Operations	continues	to	be	at	the	core	of	the	auto-
mation	and	re-engineering	initiatives.	Movement	in	
this	area	ranged	from	shifting	different	activities	to	
the	Call	Center	to	re-engineering	multiple	processes	
to	 allow	 the	 Bank	 to	 offload	 support	 duties	 from	
branch	staff	and	significantly	shorten	service	deliv-
ery	turnaround	time.

Operations	progressed	in	2018	with	the	automation	
roadmap	 set	 in	 late	 2017.	 The	 focus	 on	 STP	 has	 al-
lowed	 the	 Bank	 to	 reach	 an	 STP	 rate	 of	 90%	 for	 e-
remittances.

Orchestrating	 the	 digital	 strategy	 with	 both	 our	
efficiency	 and	 process	 re-engineering	 activities	 is	
a	task	that	has	required	aligning	all	initiatives	in	a	
cohesive	manner,	ultimately	reflected	in	a	superior	
customer	experience.	SMS	activation	of	debit	cards	
was	launched	during	2Q2018,	decreasing	the	load	of	
incoming	calls	to	the	Call	Center	and	thus	enhanc-
ing	resource	capacity.	To	allow	customers	to	tackle	
their	day	to-day	activities	with	ease,	the	IVR	call	tree	
was	 revamped.	This	 increased	 customer	 migration	
to	IVR	and	enhanced	the	IVR	resolve	rate	to	allow	
customers	 to	 conduct	 different	 financial	 activities	
quickly	and	efficiently.

Despite	 the	 focus	 on	 aligning	 initiatives	 with	 our	
digital	 strategy,	 we	 never	 neglect	 opportunities	 to	
re-engineer	 different	 processes	 across	the	 COO	area,	
proactively	 applying	 changes	 to	 existing	 processes.	
Solid	processes	followed	by	front-liners	for	Corporate	
Account	 Opening	 have	 enhanced	 turnaround	 times.	
Remittance	transaction	processing	time	has	improved	
through	various	process	re-engineering	initiatives	that	
allowed	for	the	absorption	of	a	significant	increase	in	
the	volume	of	transactions	with	the	same	resources.	

CIB	 increased	 its	 presence	 in	 Smart	 Village	 by	
opening	a	fourth	building	with	a	new,	state-of-the	
art	Training	Center		—	a	key	venue	in	CIB’s	Head	
Office	expansion.	

The	 Bank	 is	 also	 utilizing	 technology	 to	 enhance	
staff’s	work	environment.	With	the	initiation	of	a	new	
automation	initiative,	the	Quality	Management	Soft-
ware	system,	to	serve	both	the	Premises	and	Facility	
Management	 departments,	 the	 Bank	 will	 positively	
influence	 processes	 in	 the	 real	 estate	 and	 premises	
projects	division.	During	2018,	the	procurement	team	

has	 been	 working	 diligently	 with	 supply	 chain	 col-
leagues	 to	 adopt	 new	 e-business	 suite	 technologies,	
helping	reduce	costs	and	save	processing	times.

for	the	second	consecutive	year.	CIB	also	fully	com-
plies	 with	 the	 Swift	 Customer	 Security	 Program	
(CSP)	mandatory	requirements.

Security & Resilience Management
With	 the	 ever-evolving	 cyber	 threat	 landscape	
and	the	rising	global	concerns	surrounding	cyber	
security,	 it	 has	 become	 increasingly	 important	
to	develop	a	dynamic	approach	in	the	area	of	Se-
curity	and	organizational	resilience.	CIB	aims	to	
continuously	 develop	 our	 capabilities	 to	 remain	
in	tune	with	global	trends	and	best	practices.	CIB	
takes	 its	 security	 and	 customers’	 welfare	 seri-
ously,	and	executive	management	has	prioritized	
cyber	security	and	resilience	through	the	involve-
ment	 of	 different	 committees	 and	 a	 mandate	 to	
regularly	report	a	brief	to	the	BoD.

The	 Bank	 continues	 to	 focus	 on	 the	 execution	 of	
the	security	strategy	adopted	in	2015,	with	various	
programs	 implemented	 since	 then.	 Continuous	
enhancement	 of	 the	 Security	 Operations	 Center	 is	
an	ongoing	activity,	and	our	capabilities	were	aug-
mented	this	year	through	the	introduction	of	cyber	
threat	 intelligence.	 This	 system	 provides	 CIB	 with	
early	 warning	 signals	 for	 more	 proactive	 manage-
ment	of	the	cyber	security	risks	and	threats.

CIB	 understands	 the	 importance	 of	 education	 and	
training	within	this	non-intuitive	sphere,	and	con-
tinues	 to	 run	 a	 Security	 and	 Resilience	 Awareness	
Program,	 offering	 different	 activities	 on	 multiple	
channels	 targeting	 customers.	 The	 Bank	 has	 also	
instituted	several	structured	internal	awareness	ac-
tivities	and	mandatory	training	for	staff.	Moreover,	
CIB	continues	to	invest	in	enhancing	the	skills	of	the	
Security	 &	 Resilience	 Management	 team	 through	
learning	and	development	programs.	

The	Bank	has	hired	globally	renowned	security	con-
sultancy	 services,	 emphasizing	 the	 priority	 it	 has	
placed	 on	 this	 strategic	 direction.	 Our	 consulting	
partners	have	assessed	the	quality	of	the	investments	
made	in	the	area	of	security	and	found	them	to	enjoy	
a	 very	 structured	 and	 valid	 strategic	 approach,	 en-
dorsing	management	directions	in	this	domain.

Compliance	 continues	 to	 be	 an	 area	 of	 focus,	 and	
CIB	maintains	certification	status	with	the	Payment	
Card	Industry	–	Data	Security	Standards	(PCI-DSS)	

Major	 investments	 have	 been	 deployed	 to	 improve	
and	refresh	CIB’s	security	infrastructure	technolo-
gies	 and	 strengthen	 our	 defense-in-depth	 strategy	
through	 world-class	 technology	 solutions	 coupled	
with	an	enabled	workforce,	policies,	and	procedures.

Taking	our	business	continuity	capabilities	to	the	
next	level,	resilience	management	was	introduced,	
with	 a	 widened	 scope	 of	 oversight	 for	 business	
continuity	and	contingency	management	to	cover	
critical	 third	 parties	 in	 addition	 to	 the	 internal	
capabilities.

Finally,	 this	 year	 the	 Bank	 proudly	 received	
ISO22301:2012	certification	for	Business	Continuity	
Management.	ISO	22301	certification	was	awarded	
to	 CIB	 by	 PECB,	 a	 global	 provider	 of	 training,	 ex-
amination,	 audit,	 and	 certification	 standards,	 in	
partnership	with	EGYBYTE,	a	leader	in	the	MENA	
market	for	IT	Service	Management.

ISO	 22301	 is	 the	 International	 Standard	 for	 Busi-
ness	Continuity	Management,	providing	guidance	
to	 certified	 organizations	 allowing	 them	 to	 iden-
tify	 and	 manage	 the	 current	 and	 potential	 future	
threats	to	the	business.	Hence,	taking	a	proactive	
approach	 to	 minimize	 the	 impacts	 of	 incidents,	
minimize	 downtime,	 improve	 recovery	 time,	 and	
demonstrate	resilience	to	customers	and	suppliers.

ISO	 certification	 is	 a	 major	 recognition	 of	 CIB’s	
efforts	on	the	business	continuity	front.	CIB’s	ISO	
certified	 Business	 Continuity	 Management	 Sys-
tem	 has	 left	 the	 Bank	 in	 a	 position	 to	 effectively	
limit	 the	 risk	 of	 unexpected	 incidents,	 allowing	
the	 Bank	 to	 operate	 during	 tough	 situations,	
reduce	 the	 likelihood	 of	 operational	 disruptions,	
and	 continue	 to	 provide	 customers	 with	 the	 ex-
pected	 services	 while	 maintaining	 the	 highest	
levels	of	customer	satisfaction.

CIB	 is	 best	 known	 for	 its	 innovation,	 and	 has	
succeeded	in	embedding	this	culture	at	both	the	
technological	and	operational	levels.	Most	impor-
tantly,	 innovation	 has	been	successfully	 used	for	
the	task	of	making	our	customers	happy.

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2018 In REvIEW

Digital  
Banking and GTS

95.1%

Migration rate in cash
deposits to the ATM network

The	past	three	years	have	seen	banks	move	quicker	
than	 ever	 to	 act	 on	 digitalization	 trends.	 At	 CIB,	
we’re	not	only	adopting	them,	but	we’re	actively	en-
gaged	in	educating	our	clients	about	evolving	digi-
tal	 banking	 solutions	 and	 offering	 them	 accessible	
tools	that	make	banking	even	more	simple.	

In	 2018,	 the	 digital	 business	 plan	 was	 built	 on	 of-
fering	an	outstanding,	trusted,	and	efficient	digital	
financial	 experience	 tailored	 to	 customers’	 needs.	
It	 also	 sought	 to	 support	 the	 Bank’s	 growth	 while	
keeping	costs	low.	

With	this	in	mind,	CIB’s	digital	strategy	framework	
centers	on	four	main	pillars:	enhancing	the	custom-
er	experience,	increasing	migration	and	automation	
ratios,	optimizing	cost,	and	generating	revenue.	

Innovation and Fintech
CIB	 Fintech	 Engagement	 was	 initiated	 to	 cater	 to	
fintech	startup	needs,	providing	them	with	the	tools	
they	need	to	survive	in	today’s	competitive	market.	
In	 2018,	 we	 established	 an	 echo-model	 of	 support,	
built	 strategic	 alliances	 serving	 CIB’s	 financial	
inclusion	 objectives,	 and	 formulated	 a	 pipeline	 of	
fintechs	to	nurture	and	introduce	to	the	market.

Innovation Activities: Digital Studio
CIB	 Digital	 Studio	 serves	 as	 a	 hub	 that	 focuses	 on	
fostering	a	culture	of	innovation	within	the	Bank.	By	
challenging	 employees	 to	 adopt	 a	 flexible	 mindset	
and	think	outside	the	box,	the	Digital	Studio	aims	to	
accelerate	CIB’s	digital	capabilities.

potential	 partners,	 an	 introductory	 session	 called	
“Innovation	 and	 Pizza”	 that	 explained	 the	 innova-
tion	process,	the	“4	Ps”	of	innovation,	the	“5	traits	of	
successful	innovators,”	and	the	ideation	process.

2019 Forward-Looking Strategy 
In	2019,	we	plan	to	continue	expanding	CIB’s	inter-
nal	 innovation	 by	 conducting	 awareness	 sessions	
and	thinking	seminars.	We	will	also	implement	an	
“Idea	 Management	 Solution”	 in	 collaboration	 with	
potential	partners,	an	automated	and	monitored	in-
termediate	 platform	 between	 the	 innovation	 team	
and	 CIB	 employees.	 This	 platform	 will	 encourage	
employees	 to	 come	 up	 with	 new	 ideas,	 allow	 the	
innovation	 team	 to	 create	 specific	 challenges,	 and	
address	defined	pain	points	in	digital	banking.	

Fintech
CIB	strives	to	provide	clients	with	innovative	solu-
tions	to	meet	their	financial	needs	and	expectations	
while	 maintaining	 sustainable	 growth	 through	
creating	value	for	stakeholders.	

The	Bank	collaborated	with	AUC	Venture	Lab	(AUC	
V-Lab)	 to	 create	 AUC	 Venture	 Lab	 Fintech	 Accel-
erator,	powered	by	CIB.	Its	objective	is	to	bolster	the	
fintech	scene	in	Egypt	and	help	select	startups	grow	
and	enter	the	market.	The	accelerator	has	completed	
two	cycles	in	2018,	graduating	10	startups	and	sup-
porting	 over	 25	 entrepreneurs.	 It	 has	 helped	 bring	
to	 the	 market	 innovative	 fintech	 startups	 such	 as	
PayMe,	7aweshly,	Gameya,	Ordera,	and	others.

2018 Highlights
We	 took	 part	 in	 the	 first	 workshop	 organized	 by	

In	 addition	 to	 CIB’s	 long-standing	 sponsorship	
of	 AUC	 V-Lab,	 the	 Bank	 has	 collaborated	 with	
Temenos,	 the	 market	 leading	 software	 provider	

for	banks	and	financial	institutions.	This	tripartite	
agreement	between	CIB,	AUC	V-Lab	and	Temenos	
will	 support	 startups	 participating	 in	 upcoming	
fintech	 cycles	 by	 giving	 them	 the	 opportunity	 to	
test	their	products	and	services	in	a	sandbox	—	a	
non-production	 cloud-based	 version	 of	 the	 Teme-
nos	T24	core	banking	system.

2018 Highlights

•	 Rolled	 out	 the	 third	 fintech	 track	 cycle,	 which	
introduced	four	potential	startups	to	the	market.
•	 Supported	 Hona	 Al	 Shabab,	 a	 competition	
hosted	 by	 leading	 Egyptian	 network	 CBC	 for	
emerging	business	entrepreneurs.	Through	this	
sponsorship,	30	startups	have	been	introduced	
to	 the	 market	 in	 fields	 such	 as	 health,	 e-com-
merce,	food,	payments,	and	fintech.	

•	 Utilized	 our	 strategic	 partnerships	 and	 agree-
ments	with	Orange	Lab	and	Dell	EMC	to	support	
innovation	activities	and	increase	awareness.	

2019 Forward-Looking Strategy 
In	 2019,	 CIB	 Fintech	 Engagement	 aims	 to	 use	
fintech	companies	as	a	channel	to	launch	profit-
able	and	innovative	technology-enabled	business	
models	 to	 serve	 the	 Egyptian	 market	 that	 could	
be	 replicated	 in	 other	 emerging	 markets.	 This	
strategy	 will	 serve	 two	 objectives:	 contribute	 to	
Egypt’s	 financial	 inclusion	 initiative	 and	 explore	
new	 business	 models	 that	 fit	 existing	 business	
lines	within	the	Bank.	

ATM Network 
CIB	 maintained	 its	 competitive	 advantage	 in	 the	
Egyptian	 market	 through	 operating	 the	 largest	
ATM	 network	 among	 private	 banks.	 By	 the	 end	 of	

December	2018,	the	Bank’s	network	was	comprised	
of	917	ATMs.	The	network	provides	customers	with	
a	 variety	 of	 services,	 including	 cash	 withdrawal	
and	 deposit,	 credit	 card	 settlement,	 bill	 payment,	
mobile	top-up,	mobile	wallet	cash-in/out,	and	check	
deposit	services.	

2018 Highlights

•	 Maximizing	 the	 utilization	 and	 return	 from	
our	 ATM	 network	 was	 a	 key	 focus	 area	 dur-
ing	2018.	The	average	number	of	transactions	
across	 the	 ATM	 network	 increased	 by	 12%	
y-o-y	 as	 of	 year-end,	 on	 the	 back	 of	 relocat-
ing	 low-utilized	 ATMs	 to	 higher	 footfall	
locations	and	matching	customer	needs	with	
ATMs’	wide	range	of	value-added	services.	
•	 The	 total	 ATM	 network	 increased	 by	 98	 ma-
chines	 to	 917	 in	 December	 2018	 from	 819	 in	
December	2017.

•	 The	ATM	network	continues	to	serve	branch	
migration	 efforts.	 As	 of	 December	 2018,	 it	
achieved	 a	 95%	 migration	 rate	 in	 cash	 de-
posit	 transactions	 below	 EGP	 10,000	 versus	
branch	deposit	transactions.	It	also	achieved	
a	 98.35%	 migration	 rate	 in	 cash	 withdrawal	
transactions	 below	 EGP	 20,000	 versus	 with-
drawal	transactions	at	branches.

•	 Corporate	 deposit	 card	 transactions	 saw	 a	
128%	increase	as	of	December	2018	to	113,000	
transactions	 with	 a	 total	 deposit	 value	 of	
EGP	731	million.	

•	 CIB	 opened	 numerous	 ATM	 centers	 in	 several	
locations	 such	 as	 Semouha	 in	 Alexandria	 and	
Hurghada	 to	 better	 serve	 high	 demand	 on	
ATMs	in	these	areas.

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2018 In REvIEW >> Digital Banking and GTS

2019 Forward-Looking Strategy 
Going	 forward,	 we	 will	 continue	 our	 efforts	 to	 en-
courage	 customer	 migration	 from	 branches	 and	
enhance	the	customer	experience.	We	will	continue	
adding	 new	 functionalities	 at	 competitive	 prices	
and	maximizing	the	utilization	and	profitability	of	
our	ATM	network.	We	also	plan	to	focus	on	various	
in-branch	digital	tactics	to	further	optimize	average	
waiting	and	service	times.

Internet and Mobile Banking 
CIB	 Internet	 and	 Mobile	 Banking	 enable	 custom-
ers	 to	 easily	 access	 their	 accounts	 and	 conduct	
a	 broad	 range	 of	 financial	 transactions.	 In	 2018,	
we	 focused	 on	 enhancing	 our	 Internet	 Banking	
customer	 experience,	 which	 boosted	 our	 Internet	
Banking	subscribers	by	95%	y-o-y	as	of	December	
2018	and	the	number	of	transactions	by	20%	y-o-y	
as	of	December	2018.	Our	Mobile	Banking	app	user	
base	 continued	 to	 increase,	 with	 a	 151%	 y-o-y	 in-
crease	in	the	number	of	transactions.

Additionally,	 CIB	 is	 in	 the	 analysis	 phase	 of	
implementing	a	new	digital	 platform.	It	will	cre-
ate	 a	 seamless	 multichannel	 experience	 across	
our	digital	channels	and	provide	customers	with	
a	 premium	 Internet	 and	 Mobile	 Banking	 experi-
ence	with	a	range	of	banking	functionalities	and	
newly	added	services.	

2018 Highlights

•	 Launching	 the	 new	 Internet	 Banking	 user	 inter-
face,	which	provided	an	enhanced	user-friendly	ex-
perience	with	newly	added	functionalities	such	as:
	-
  Organize	 routine	 transactions	 in	 one	 con-
venient	location,	making	it	easier	to	initiate	
transfers	using	a	one-time	password	token.
	- Activity  Calendar:  Use	 the	 calendar	 view	
to	 keep	 track	 of	 past,	 present,	 and	 future	
transactions	on	all	accounts.

•	 Implementing	various	customer	experience	en-
hancements	over	the	Mobile	Banking	app	that	
focus	on	improving	usability	and	ease	of	use.
•	 Creating	 a	 new	 Internet	 Banking	 interface	 for	

the	newly	launched	Private	segment.

2019 Forward-Looking Strategy 
Throughout	 2019,	 CIB	 will	 focus	 on	 providing	 a	
customer-centric	 Internet	 and	 Mobile	 Banking	 ex-
perience	 with	 the	 help	 of	 our	 new	 digital	 platform,	
adopting	 emerging	 online	 banking	 trends,	 offering	
new	 digital	 services,	 and	 collaborating	 with	 third	
parties.

Phone Banking and Call Center
CIB’s	Call	Center	handled	a	total	of	4.4	million	calls	
as	of	December	2018.	We	have	focused	on	offloading	
calls	from	the	Call	Center	to	the	IVR	self-service	by	
increasing	 customer	 awareness.	 This	 strategy	 en-
hanced	the	eligible	migration	rate	for	all	financial	
inquiries	 to	 78%	 as	 of	 December	 2018	 versus	 70%	
in	 December	 2017.	 We	 explored	 various	 chatbot	
solutions	 to	 help	 answer	 customers’	 general	 non-
financial	questions	such	as	branch	working	hours	
and	product	features.

2018 Highlights

•	 Launched	instant	credit	card	settlement	in	Sep-

tember	2018.

2019 Forward-Looking Strategy 
IVR:	We	plan	to	introduce	a	new	feature	to	our	IVR	
to	 serve	 CIB	 customers	 and	 non-customers,	 which	
will	 reduce	 our	 average	 call	 handling	 time	 and	
boost	our	Phone	Banking	penetration	rates.

Call  Center:	 We	 aim	 to	 transform	 the	 Call	 Center	
into	a	multi-channel	contact	center	by	adding	new	
touch	points	such	as	live	chat	and	chatbots.	

	- My Money Tool:	Label	and	group	transactions	
to	easily	review	them	and	track	spending.
	- Notifications:  Customize	 and	 receive	 notifi-
cations	on	the	Internet	Banking	homepage	re-
garding	account	balances	and	exchange	rates.

CIB Mobile Payment (Smart Wallet)
CIB	 Smart	 Wallet	 offers	 an	 innovative	 payment	
experience	 serving	 the	 banked	 and	 unbanked	
segments	 by	 providing	 a	 convenient,	 secure,	
and	 cost-effective	 way	 to	 make	 purchases	 using	

mobile	 devices.	 Customers	 can	 easily	 pay	 bills,	
recharge	their	mobile	prepaid	line,	send	money	to	
any	other	wallet	holder	in	Egypt,	and	deposit	and	
withdraw	funds	from	CIB’s	ATM	network	or	any	of	
our	authorized	banking	agents.

In	 2018,	 we	 focused	 on	 improving	 the	 quality	 of	 the	
customer	experience	by	leveraging	our	strategic	part-
nerships,	growing	our	banking	agent	network	to	regis-
ter	new	wallets,	and	better	reach	our	target	segment.	
We	also	partnered	with	existing	vendors	to	expand	the	
number	of	available	services	on	the	wallet	and	boost	
client	satisfaction.	Additionally,	we	collaborated	with	
other	teams	in	the	Bank	to	offer	a	higher	value	proposi-
tion	through	launching	products	over	the	wallet	and	
meet	clients’	needs	by	monitoring	and	analyzing	their	
behavior	and	transactional	history.

2018 Highlights

•	 Smart	Wallet	transaction	volume	rose	51%,	and	

its	value	surged	92%	y-o-y.	

•	 Ran	marketing	activities	and	multiple	campaigns	
to	increase	wallet	acquisition	and	activity	rates.	
•	 Updated	the	Smart	Wallet	user	interface	to	en-

hance	the	user	experience.	

2019 Forward-Looking Strategy 
Throughout	2019,	CIB	will	work	on	improving	the	
user	 experience	 and	 customer	 journey.	 We	 will	
upgrade	 digital	 user	 interfaces	 and	 platforms	
and	 adopt	 a	 multi-vendor	 strategy	 to	 derive	 the	
most	 value	 from	 existing	 assets.	 In	 doing	 so,	 we	
will	 build	 the	 capacity	 to	 service	 every	 kind	 of	
customer	 in	 the	 best	 possible	 manner.	 We	 will	
also	focus	on	our	distribution	network	to	further	
leverage	our	strategic	partnerships	and	grow	our	
agent	network.	This	will	allow	us	to	register	new	
wallet	customers	and	expand	our	reach.	

CIB Business Online and Corporate 
Services

Cash Management 
CIB	 is	 committed	 to	 serving	 our	 customers’	 so-
phisticated	 business	 needs	 through	 implementing	

92%

Surge in value of Smart 
Wallet transactions

the	 most	 convenient,	 comprehensive,	 and	 com-
petitive	banking	solutions.	The	Bank	is	committed	to	
continuously	improving	its	digital	migration	strategy	
and	focusing	on	the	e-payments	market	by	introduc-
ing	the	most	comprehensive	payment	products.

Corporate Download Portal
The	portal’s	main	function	is	to	provide	the	most	
sophisticated	 and	 comprehensive	 reports,	 which	
allow	 customers	 to	 closely	 monitor	 escrow	 ac-
count	movements.

•	 Post  Dated  Check  (PDC)  Reports:	 Providing	
customers	 with	 PDC	 movements	 and	 details	
to	support	companies	in	key	sectors.	It	allows	
real	estate	corporates,	for	example,	to	closely	
follow	 their	 projects,	 unit	 payments,	 and	 in-
stallments	processes.	

•	 Extra Teller Info Details Service:	Providing	cash-
rich	corporates	in	sectors	such	as	petroleum,	real	
estate,	and	education	with	reports	showing	the	se-
lected	or	desired	values	regarding	counter	deposits.	
It	also	provides	other	reports	such	as:	
	- Loans	and	time	deposit	position
	- Historical	statements
	- Outgoing	check	reports
	- Swift	statement	MT940	

Automated Clearing House
The	 Automated	 Clearing	 House	 (ACH)	 network	 is	
a	 reliable	 and	 efficient	 nationwide	 electronic	 fund	
transfer	 system	 governed	 by	 the	 Egyptian	 Banks	
Company	(EBC)	under	the	supervision	of	the	CBE.

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2018 In REvIEW >> Digital Banking and GTS

2018 Highlights
A	 noticeable	 increase	 in	 the	 number	 of	 transac-
tions	led	to	a	significant	impact	on	cash	manage-
ment	 cost	 synergy,	 reaching	 EGP	 178	 million	 as	
of	 December	 2018,	 along	 with	 direct	 revenues,	
reaching	EGP	26.4	million	on	the	back	of:	

•	 Presenting	the	ACH	Direct	Credit	model	and	
enrolling	 the	 largest	 syndicates	 in	 the	 pen-
sion	 payment	 cycles	 with	 690,751	 transac-
tions	as	of	December	2018.	

•	 Becoming	the	market	leader	by	having	the	largest	
market	share	among	Egyptian	banks	and	ranking	
number	one	for	commercial	domestic	payments.	
This	 included	 ACH	 Receivable	 and	 ACH	 Payable	
(ACH	Direct	Credit	and	ACH	Direct	Debit)	among	
Egyptian	banks	on	the	ACH	online	platform.
	- ACH	 Payable:	 Internal	 payments	 reached	
895,506	with	a	value	of	EGP	13.5	billion	and	
outgoing	payments	reached	1,156,267	with	a	
value	of	EGP	25.3	billion	as	of	December.	
	- ACH	 Receivable:	 Collection	 transactions	
reached	 2.26	 million	 with	 a	 value	 of	 EGP	
10.4	billion.

•	 The	number	of	ACH	Direct	Credit	transactions	
reached	2	million	in	December	2018	versus	1.5	
million	in	December	2017.	

•	 The	 number	 of	 ACH	 Debit	 transactions	 reached	
2.26	million	in	December	2018	versus	1.6	million	in	
December	2017.

•	 The	 number	 of	 clients	 reached	 9,247	 as	 of	 De-
cember	2018	versus	4,905	in	December	2017.

•	 Total	Migration	Rate	as	of	December	2018:

86%

Ongoing transfer 
migration rate of total 
bank transactions

•	 Providing	 custody,	 securities,	 liquidity,	 and	
treasury	modules	over	our	online	platform.
•	 Providing	SMS	and	email	notifications	for	bank-
ing	transactions	(debit	and	credit	transactions).
•	 Revamping	Corporate	Download	Portal	reports.	
•	 Revamping	online	portals	(CIB	Business	Online	
and	ACH)	to	increase	and	improve	the	customer	
experience	 and	 decrease	 turnaround	 time	 for	
online	transactions.	

•	 Integrating	 with	 corporate	 financial	 systems	

such	as	oracle,	ERB,	and	others.

Strategic Agreements

•	 Partnering	with	Egypt	Post	Office	to	offer	over-
the-counter	 agreements	 that	 allow	 custom-
ers	 to	 send	 funds	 to	 their	 chosen	 beneficiary	
through	our	ACH	channel;	the	beneficiary	will	
be	able	to	withdraw	the	amount	at	any	post	of-
fice	branch	using	their	national	ID.	

	- Outgoing	 transfer	 migration	 rate	 reached	

	-

86%	of	total	bank	transactions.
Internal	 transfer	 migration	 rate	 reached	
62%	of	total	bank	transactions.

Trade Finance Management 
CIB	Trade	Online	is	our	new	market-leading	online	
trade	channel,	offering	clients	the	ability	to	conduct	
and	manage	their	trade	finance	transactions	online.	

2019 Forward-Looking Strategy 
We	plan	to	increase	the	number	of	subscribers	and	
transaction	volumes	by	expanding	international	re-
mittance	payments	and	targeting	new	markets	and	
areas	to	increase	our	market	share.

CIB	Trade	Online	provides	customers	with	more	trans-
parency	and	visibility	into	their	trade	transactions,	as	
well	as	saving	time	and	money	through	its	easy	access,	
streamlined	processing,	and	elimination	of	paperwork.

2018 Highlights

Core Digital Business

•	 Increasing	 CIB	 market	 share	 of	 international	

remittance	solutions.	

•	 Reached	1,621	registered	customers	with	18,250	
transactions	over	its	trade	portal	with	a	migra-
tion	rate	of	22%	as	of	December	2018,	and	an	EGP	

9.3	million	reduction	in	the	cost	of	online	trade	
transactions.	Trade	Finance’s	adoption	rate	as	of	
December	2018	for	GCR	was	38%	and	BB	11%.
•	 Launched	 the	 Export	 Collection-Direct	 Col-
lection	 via	 the	 CIB	 Business	 Online	 portal,	
a	 significant	 step	 toward	 improving	 the	
customer	 experience	 and	 relationships	 as-
sociated	 with	 our	 trade	 service	 offerings	
over	CIB	Business	Online.	The	new	outgoing	
document	 collection	 service,	 Export	 Direct	
Collection,	 allows	 CIB	 Business	 Online	 cus-
tomers	 to	 export	 their	 shipping	 documents	
directly	from	their	premises	without	visiting	
a	 CIB	 branch	 and	 gives	 them	 direct	 access	
to	track	documents	during	every	stage	until	
they	reach	their	final	destination.

•	 Applied	a	re-engineering	processing	cycle	for	un-
confirmed	export	letters	of	credit	(ELC)	at	all	trade	
service	 hub	 branches.	 All	 shipping	 documents	
presented	by	customers	under	unconfirmed	ELCs	
will	now	be	completed	on	the	same	day.

•	 Offered	 the	 Bill	 Financing	 Module	 over	 CIB	
Business	 Online	 as	 a	 discounting	 program	 to	
serve	exporters	asking	to	discount/forfeit	their	
ELCs	 for	 immediate	 access	 to	 cash	 to	 serve	
their	working-capital	requirements.

payment	 and	 collection	 services	 through	 banks	
offering	these	service	using	the	E-Pay	portal.

CIB	 in	 cooperation	 with	 E-Finance	 successfully	
provided	bill	payment	services	for	customers	using	
E-Pay’s	generalized	portal.	Currently,	customers	pay	
government	dues	at	branches	with	the	help	of	bank	
clerks	who	utilize	E-Pay	service	screens.	

To	 provide	 the	 best	 quality	 services,	 we	 estab-
lished	 the	 Corporate	 Payment	 Service	 (CPS)	
portal,	 which	 allows	 corporate	 customers	 to	 pay	
and	 manage	 their	 government	 payments	 in	 the	
comfort	of	their	offices,	24/7.

2018 Highlights

•	 CIB	 was	 ranked	 number	 one	 among	 Egyptian	
banks	in	e-finance	government	online	payments.
•	 CPS	reached	512	registered	customers	with	20,750	
transactions	and	a	migration	rate	of	33%	as	of	2018.
•	 Achieved	 a	 revenue	 of	 EGP	 105	 million	 as	 of	

December	2018.	

•	 Added	the	new	Suez	Canal	Unified	Invoice	Service	
to	the	E-Pay	portal,	giving	us	the	ability	to	cover	the	
payment	of	taxes,	customs,	charging	customs,	so-
cial	insurance,	and	private	university	tuition	fees.

2019 Forward-Looking Strategy 
Starting	 2019,	 we	 plan	 to	 continue	 focusing	 on	 cus-
tomer	migration	from	branches	to	the	online	portal	
to	 allow	 customers	 to	 perform	 their	 transactions	
conveniently	24/7	without	the	need	to	visit	a	branch.	
We	will	provide	our	customers	with	the	ultimate	digi-
tal	solutions	to	benefit	their	businesses	and	support	
their	growth	ambitions.	We	will	continue	to	enhance	
Business	Online,	adding	features	that	make	it	a	more	
convenient	and	secure	platform	for	trade	and	supply	
chain	finance,	cash,	treasury,	and	lending	services.	

Corporate Payment Services
As	part	of	the	Ministry	of	Finance’s	aim	to	collect	
all	government	payments	electronically,	an	agree-
ment	 was	 reached	 between	 CIB	 and	 E-Finance	
Company	 (which	 develops	 and	 operates	 e-pay-
ment	platforms	and	channels)	to	enable	customs,	
tax,	 and	 other	 government	 authorities	 to	 receive	

2019 Forward-Looking Strategy 
Starting	 2019,	 we	 plan	 to	 continue	 focusing	 on	
corporate	 customer	 migration	
from	 branches	
to	 the	 CPS	 portal	 to	 allow	 them	 to	 perform	 their	
transactions	conveniently	24/7	without	the	need	to	
visit	a	branch.	Moreover,	we	will	focus	on	providing	
governmental	 collection	 services	 for	 corporates	
and	consumers	over	the	Bank’s	digital	channels	by	
giving	individual	customers	the	ability	to	pay	for	all	
government	services	through	these	platforms.

Global Securities Services (GSS)
In	 2018,	 CIB	 was	 recognized	 as	 the	 best	 sub-
custodian	 in	 Egypt	 by	 Global	 Finance	 for	 the	
ninth	 consecutive	 year.	 It	 recognized	 the	 Bank’s	
distinguished	 services	 provided	 to	 more	 than	
26,000	 clients	 with	 total	 assets	 under	 custody	 of	
EGP	 367.5	 billion	 through	 processing	 more	 than	
300,000	transactions	annually.

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2018 In REvIEW >> Digital Banking and GTS

EGP BN

367.5

Total assets under custody

2018 Highlights

•	 Attracted	new	portfolios	worth	a	total	of	EGP	16	
billion	during	2018,	diversified	between	script-
less	and	physical	securities.

•	 Increased	fixed-income	investments	under	cus-
tody	significantly	with	a	136%	growth	in	T-bills	
as	of	December	to	EGP	47	billion.	

•	 Appointed	as	the	local	sub-custodian	for	Alexan-
dria	Mineral	Oils	Company	(AMOC)’s	new	GDR	
program	by	global	depository	bank	BNY	Mellon.
•	 Ranked	 number	 one	 in	 providing	 trustee	 ser-
vices,	 handling	 19	 special	 purpose	 vehicles	
(SPVs)	 out	 of	 22	 SPVs	 in	 the	 market	 with	 total	
assets	of	EGP	7.7	billion.	

2019 Forward-Looking Strategy 

•	 Enlarge	 CIB’s	 custody	 market	 share	 through	
registering	 the	 bank’s	 prime	 corporate	 clients	
in	the	central	depository.

•	 Focus	on	securitization	services	by	approaching	
real	estate,	leasing,	and	financing	companies.
•	 Introduce	new	investment	tools	to	attract	new	
clients	 to	 invest	 in	 the	 stock	 market	 and	 in-
crease	market	liquidity.

Digital Governance
Digital	 Governance	 is	 a	 dedicated	 division	 tasked	
with	 managing	 collaborations	 between	 the	 Digital	
Banking	and	GTS	team	and	the	Bank’s	internal	and	
external	stakeholders.

2018 Highlights

Industries	(FEI),	and	others	in	a	study	on	the	
transformation	of	the	Egyptian	economy	to	a	
cashless	society.

•	 Presented	a	detailed	study	to	the	FEB	discuss-
ing	 the	 challenges	 of	 the	 current	 CBE	 mobile	
payment	regulations	and	CIB’s	suggestions	for	
its	enhancement.

2019 Forward-Looking Strategy 
The	Digital	Governance	team	will	continue	work-
ing	 tirelessly	 to	 ensure	 compliance	 across	 the	
Bank’s	digital	channels.	It	will	continue	challeng-
ing	 stakeholders	 to	 adopt	 new	 technologies	 and	
increase	 their	 digital	 appetite	 and	 ensure	 that	
digital	 products,	 strategies,	 and	 financial	 inclu-
sion	efforts	fall	in	line	with	regulatory	guidelines	
and	regulations	updates.	

Digital Banking and GTS Awards
The	 Corporate	 Channel	 Management	 Department	
received	the	following	awards	from	Global	Finance:
•	 Best	 Corporate	 and	 Institutional	 Digital	 Bank	

in	the	Middle	East	in	2018

•	 Best	Online	Cash	Management	Providers
•	 Best	Trade	Finance	Services
•	 Best	Online	Portal	Services
•	 Best	Information	Security	and	Fraud	Management
•	 Best	Sub-Custodian	Award
•	 Best	 Payments	 and	 Collections,	 Liquidity,	
Working	 Capital	 Optimization,	 Short-Term	 In-
vestments,	and	Money	Market	Fund

•	 Collaborated	 with	 the	 Federation	 of	 Egyp-
tian	Banks	(FEB),	the	Federation	of	Egyptian	

It	 also	 received	 the	 award	 of	 Financial	 Inclusion	
Champion	of	the	Year	by	FinTech	Galaxy.

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2018 In REvIEW

Big  
Data

After	laying	a	solid	foundation	over	previous	years,	
the	 Analytics	 and	 Data	 Management	 (ADM)	 De-
partment	flourished	in	2018	after	having	succeeded	
in	 changing	 the	 Bank’s	 digital	 culture	 across	 the	
organization.	 For	 over	 two	 years,	 the	 team	 has	
worked	relentlessly	to	propagate	a	culture	that	pri-
oritizes	 data	 science	 and	 analytics	 and	 recognizes	
their	importance.	The	team’s	efforts	materialized	in	
2018	and	the	business	became	ready	to	use	data	sci-
ence	to	achieve	its	goals	and	accelerate	growth.	The	
team	succeeded	in	building	a	favorable	track	record	
throughout	the	organization	and	became	a	trusted	
partner	 of	 various	 departments,	 allowing	 for	 more	
collaborative	projects	and	higher	dependency.

Additionally,	the	team	set	a	clear	agenda	to	assist	the	
Bank	in	providing	personalized	products	to	custom-
ers,	 optimizing	 operational	 processes,	 understand-
ing	 fast-paced	 market	 alterations	 and	 supporting	
the	decision-making	process.	All	this	was	conducted	
while	maintaining	CIB’s	position	as	a	market	leader	
in	 the	 banking	 industry,	 and	 was	 reflected	 in	 the	
numerous	awards	CIB	won	during	2018.	This	was	all	
achieved	through:	

•	 Investing	in	innovation
•	 Customer	analytics
•	 Risk	analytics
•	 Performance	analytics
•	 Technological	advancements

Moreover,	 in	 recognition	 of	 the	 Bank’s	 extensive	
efforts	 on	 the	 data	 front,	 London	 Business	 School	
(LBS)	featured	CIB’s	data	transformation	as	a	case	
study	in	2018,	making	CIB	the	first	Middle	Eastern	
company	 to	 be	 analyzed	 in	 a	 case	 study	 by	 the	
Leadership	Institute.	

The	case	 study	covered	the	 evolution	of	the	 Bank’s	
human	 capital	 culture,	 which	 enabled	 it	 to	 meet	
its	 overall	 data	 transformation	 strategy.	 It	 also	
discussed	the	Bank’s	success	in	changing	the	orga-
nizational	design	and	operating	model	into	a	data-
driven	one.	The	case	study	will	be	taught	in	graduate	
programs	for	years	to	come.

2018 Highlights 
Innovation	 is	 the	 ADM	 team’s	 main	 tool	 to	 safe-
guard	the	Bank’s	current	position	as	market	leader.	
The	industry	is	more	dynamic	than	ever,	with	rapid	
changes	 taking	 place	 and	 new	 players	 attempting	
to	enter	the	field.	CIB	must	explore	and	utilize	up-
and-coming	technologies	capable	of	adding	value	to	
the	Bank’s	current	business	model.	The	ADM	team	
believes	that	investing	time	and	resources	to	embed	
innovation	 in	 the	 Bank’s	 everyday	 activities	 will	
translate	to	future	earnings.

Blockchain
Blockchain	has	been	a	subject	of	intense	study	for	
the	past	few	years.	Using	blockchain	could	change	
the	 dynamics	 of	 not	 only	 the	 banking	 sector	 but	
the	 economy	 as	 a	 whole.	 This	 technology	 can	
be	 used	 to	 create	 a	 digital	 identity,	 smart	 con-
tracts,	and	cross-border	transactions.	As	an	early	
adopter	of	the	technology	in	the	Egyptian	market,	
CIB	was	the	first	to	join	the	Know	Your	Customer	
(KYC)	project	on	R3’s	Corda	blockchain	last	year.	
This	year,	the	Bank	is	reaping	the	benefits	of	the	
strategic	decision	 to	join	this	alliance.	 The	ADM	
team	is	currently	testing	different	use	cases	to	de-
velop	live	projects	while	simultaneously	building	
a	 local	 blockchain	 network	 for	 banks	 and	 differ-
ent	financial	services	providers.

One	of	the	CBE’s	current	priorities	is	to	improve	the	
existing	KYC	process	by	launching	a	study	to	explore	
using	 distributed	 ledger	 technology	 (DLT)	 to	 pro-
vide	financial	services.	The	plan	will	begin	with	KYC	
for	 retail	 customers,	 and	 corporate	 KYC	 processes	
will	be	added	at	a	later	stage.	KYC,	or	eKYC	in	this	
case,	 becomes	 a	 stepping-stone	 toward	 financial	
inclusion.	 By	 adding	 data	 layers,	 such	 as	 medical	
records,	 subsidies,	 and	 governmental	 services,	 to	
the	basic	KYC	structure,	we	can	develop	eKYC	into	a	
full	digital	identity	for	each	citizen	and	pave	the	way	
for	a	more	open	banking	platform.

Smart	contracts	are	another	promising	application	
of	 blockchain	 technology;	 they	 allow	 customers	
in	 various	 fields	 such	 as	 shipping,	 real	 estate,	 and	
insurance	to	execute	transactions	and	agreements	
automatically	without	an	intermediary.

By	 investing	 funds	 and	 resources	 in	 developing	
blockchain	 technology,	 CIB	 is	 making	 transac-
tions	more	secure,	cheaper,	and	faster.	The	Bank	
will	be	able	to	perform	cross-border	transactions	
for	a	fraction	of	the	cost	and	time;	this	technology	
can	 potentially	 replace	 SWIFT	 and	 other	 tradi-
tional	payment	platforms.

Consumer Analytics
Throughout	the	year,	the	department	continued	to	
transform	 CIB	 from	 a	 product-centric	 institution	
to	a	customer-centric	 one,	increasing	 product	ac-
quisition	and	customer	satisfaction	while	optimiz-
ing	marketing	costs.	The	team	completed	a	number	
of	 projects	 in	 this	 area,	 such	 as	 revamping	 our	
balance-based	 customer	 segmentation	 to	 a	 fully	
customized,	data-driven,	behavioral	segmentation	

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2018 In REvIEW >> Big Data

that	puts	the	customers	at	the	heart	of	the	organi-
zation	and	decision-making	process.	Additionally,	
the	 department	 completed	 a	 project	 to	 segment	
credit	 card	 users	 based	 on	 purchase	 behaviors	 in	
order	 to	 provide	 the	 cards	 business	 with	 distinct	
customer	 segments	 characterized	 by	 well-defined	
behaviors,	interests,	and	preferences.	

Risk Analytics
With	the	rise	of	computing	power	and	new	analyti-
cal	techniques,	banks	can	now	extract	deeper	and	
more	 valuable	 insights	 from	 their	 ever-growing	
volume	 of	 data.	 For	 the	 Risk	 Department,	 these	
trends	 present	 unique	 opportunities	 to	 better	
identify,	measure,	and	mitigate	risk.	

The	ADM	team	also	developed	a	churn-propensity	
model	 to	 identify	 high-risk	 customers	 prone	 to	
churn;	 retention	 strategies	 were	 successfully	 de-
veloped	based	on	this	model.

In	 2018,	 the	 team	 also	 launched	 a	 Digital	 Lending	
Program	(DLP)	to	penetrate	an	untapped	market	of	
credit	seekers	based	on	their	history	as	Careem	cap-
tains.	This	program	can	be	duplicated	in	the	future	to	
penetrate	unbanked	segments	and	increase	financial	
inclusion	through	the	use	of	data	analytics	tools.	

Aligned	 with	 CIB’s	 360-degree	 customer-centric	
strategy,	 the	 analytics	 team	 developed	 a	 tool	 to	
track	and	measure	behavioral	KPIs	for	all	corporate	
and	 business	 banking	 customer	 interactions.	 Vari-
ous	 new	 principle	 types	 of	 consumer	 indices	 were	
established	 by	 combining	 new	 KPIs	 and	 customer	
data	with	the	main	objective	of	spotting	at-risk	cus-
tomers	and	new	opportunities.

The	 team’s	 continuous	 efforts	 to	 analyze	 CIB	 cus-
tomer	data	are	expected	to	increase	sales	to	new	and	
existing	customers,	reduce	customer	churn,	and	in-
crease	loyalty	while	simultaneously	delivering	higher	
returns	on	marketing	and	promotions	investments.

The	 team	 developed	 an	 anomaly-detection	 model	
to	 minimize	 fraud	 by	 identifying,	 monitoring,	 and	
controlling	fraudulent	customer	behavior	that	sug-
gests	a	threat	of	tax	evasion	under	CBE	anti-money	
laundering	laws	and	regulations.

The	 team	 also	 collaborated	 with	 the	 Business	
Banking	 Department	 to	 create	 an	 early	 warning	
system	comprised	of	a	set	of	guided	processes	that	
identify	risks	at	an	early	stage	for	business	banking	
and	corporate	customers.	The	system’s	main	task	is	
to	support	managing	the	loan	portfolio	and	assist	in	
taking	proactive	steps	to	reduce	risks	resulting	from	
unsecured	lending.

Performance Analytics
Performance	 analytics	 are	 an	 essential	 tool	 the	
team	 uses	 to	 achieve	 higher	 productivity	 and	 ef-
ficiency.	Using	this	tool,	the	team	was	able	to	antici-
pate	trends,	prioritize	resources,	deliver	automation	
and	 self-service,	 push	 towards	 consistent	 service	
improvement,	and	align	services	with	CIB’s	overall	
business	goals	and	strategy.

In	 2018,	 the	 team	 worked	 on	 re-engineering	 and	
optimizing	average	wait	times	at	branches.	A	new	

evaluation	tool	was	created	to	measure	and	assess	
the	impact	of	any	recommended	action,	eliminat-
ing	 the	 need	 to	 invest	 in	 new,	 untested	 methods	
and	assess	them	after	implementation.

The	 team	 also	 analyzed	 cash	 withdrawal	 activity	
across	the	ATM	network	and	found	that	the	Bank’s	
current	 ATM	 cash	 levels	 and	 structure	 are	 over	
funded.	 Using	 this	 knowledge,	 the	 team	 derived	 a	
formula	 to	 lower	 cash	 costs	 (largely	 opportunity	
loss	of	interest	income	and	unnecessary	costs	such	
as	cash	transportation)	and	increase	returns	with-
out	affecting	customer	satisfaction.	

Another	 performance	 analytics	 tool	 introduced	
by	 the	 team	 estimates	 the	 number	 of	 incoming	
calls	to	the	call	center,	allowing	for	planning	and	
allocating	 resources	 more	 efficiently.	 This	 tool	
has	 accurately	 captured	 call	 center	 demand	 in	
a	 fully	 automated	 manner.	 Insights	 gained	 from	
this	tool	have	allowed	us	to	create	a	more	positive	
customer	 experience	 and	 optimize	 the	 depart-
ment’s	allocation	of	agents.

This	 year,	 the	 team	 launched	 CIB	 Navigator;	 a	
dynamic	 digital	 performance	 dashboard	 that	
enables	 different	 lines	 of	 business	 to	 track	 cus-
tomers’	 adoption	 of	 digital	 transactions	 across	
available	online	channels,	and	helps	relationship	
managers	and	customer	service	officers	persuade	
more	customers	to	transition	to	available	digital	
portals.	 Greater	 utilization	 of	 digital	 channels	
will	reduce	traffic	at	CIB	branches	and	hence,	in-
crease	cost	synergies.	In	this	regard,	the	execution	

200 EGP

MN

Cost savings due to  
digital channel migration

of	numerous	transactions	over	alternative	digital	
channels	 from	 traditional	 ones	 resulted	 in	 more	
than	EGP	200	million	cost	saving	in	2018.

Ranking	 dashboards	 were	 developed	 to	 create	 a	
competitive	environment	to	achieve	CIB’s	strategic	
goals	and	objectives.	Many	managers	use	this	tool	to	
track	 their	 teams’	 performance.	 These	 dashboards	
are	sent	on	a	monthly	basis	to	branch	sales	forces,	as	
well	as	the	direct	sales	and	telesales	teams,	and	acts	
as	an	element	of	encouragement	to	increase	sales.

2019 Forward-Looking Strategy 
Starting	2019,	the	team	will	capitalize	on	the	efforts	
and	outcomes	conducted	in	the	arena	of	data	ana-
lytics	 over	 the	 last	 few	 years,	 parting	 from	 the	 no-
tion	that	data	is	the	future.	The	department	plans	to	
continue	 harnessing	 the	 power	 and	 wealth	 of	 data	
available	 to	 keep	 CIB	 at	 the	 forefront	 of	 the	 Egyp-
tian	and	regional	financial	sectors	and	further	drive	
value	for	all	the	Bank’s	stakeholders.	

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2018 In REvIEW

Human  
Resources 

As	 CIB	 continues	 to	 grow,	 the	 Human	 Resources	
Department	 will	 play	 an	 increasingly	 important	
role	in	maintaining	the	Bank’s	reputation	of	excel-
lence	since	people	are	the	key	to	fully	realizing	the	
Bank’s	 strategy.	 The	 HR	 strategy	 mainly	 focuses	
on	 supporting	 the	 Bank’s	 expansion,	 employee	 ef-
fectiveness,	 and	 digital	 transformation	 to	 provide	
exceptional	customer	care	and	experience.

The	 aims	 outlined	 in	 the	 2019	 HR	 strategy	 focus	
on	four	main	pillars:	skill	development	and	talent	
management,	 organizational	 effectiveness,	 auto-
mation,	 and	 enhanced	 controls.	 Growth	 in	 these	
areas	will	support	CIB’s	efforts	to	achieve	its	core	
strategic	 goals	 and	 provide	 employees	 with	 an	
exceptional	experience.

The	 success	 of	 the	 2019	 strategy	 will	 depend	 on	
our	ability	to	attract,	retain,	motivate,	and	develop	
highly	qualified	employees.	Investing	in	our	people	
remains	 a	 key	 goal,	 as	 they	 are	 the	 core	 channel	
through	which	we	provide	an	exceptional	customer	
experience	and	competitive	financial	services.	

Talent Management and Acquisition
In	 2018,	 CIB	 continued	 to	 adopt	 a	 balanced	 ap-
proach	to	external	talent	acquisition	by	leveraging	
the	skills	and	experience	within	the	organization,	
while	 simultaneously	 seeking	 out	 the	 additional	
capabilities	that	will	help	the	Bank	achieve	long-
term	 sustainable	 performance.	 This	 year,	 CIB	
hired	 587	 external	 talented	 individuals	 (59	 new	
headcount	 and	 528	 replacements),	 moved	 429		
across	different	areas	of	the	Bank,	and	internally	
promoted	618	promising	young	talents	for	better	
exposure	and	enhanced	career	progression.

In	continuation	of	implementing	a	smooth	onboard-
ing	process,	CIB	will	continue	conducting	the	Basic	
Banking	Certificate	program	in	order	to	blend	and	
align	 all	 new	 hires	 with	 CIB	 Culture.	 In	 2019,	 the	
Learning	 and	 Development	 Division	 will	 conduct	
23	rounds	of	this	program	to	meet	business	growth	
and	 recruitment	 requirements.	 In	 addition,	 a	 new	
onboarding	 program	 designed	 specifically	 for	 first	
line	managers	and	above	will	be		introduced.

Moreover,	 a	 total	 of	 33	 events	 (Tawarny	 and	 Em-
ployment	Affairs)	were	held	across	universities	and	
other	 venues	 in	 Egypt	 to	 promote	 CIB’s	 employer	
value	 proposition	 and	 competitive	 advantage.	
Tawarny	 is	 an	 initiative	 for	 university	 students	 to	
practice	 mock	 HR	 interviews	 and	 provide	 them	
with	 tips	 and	 constructive	 feedback	 to	 boost	 their	
confidence	to	prepare	them	for	the	corporate	world.	
This	initiative	demonstrates	CIB’s	firm	commitment	
to	supporting	Egyptian	youth	by	preparing	them	for	
the	labor	market.	We	aim	to	create	a	new	generation	
of	qualified	candidates	who	will	drive	the	country’s	
development	and	growth.

Building	 on	 our	 objective	 to	 initiate	 recruitment	
mobile	 teams	 outside	 Cairo,	 in	 2018	 HR	 introduced	
the	“Ma7atetena	3andak”	initiative	in	which	a	team	
visited	 nine	 areas	 across	 Egypt	 to	 facilitate	 the	 re-
cruitment	process	for	candidates	at	local	hubs.	

Skills Development and Talent 
Management
CIB	 leadership	 tracks	 continued	 in	 2018,	 targeting	
senior	management,	middle	management,	and	first-
line	managers.	We	extended	leadership	training	to	
547	 employees	 based	 on	 defined	 and	 customized	

tracks.	For	senior	managers,	we	worked	with	highly	
experienced	international	vendors	to	tailor	complex	
materials	based	on	intensive	assessments	that	mea-
sure	 the	 impact	 of	 the	 trainings	 against	 employee	
progress.	Leadership	tracks	will	resume	in	2019	by	
including	new	leadership	topics	and	talent	manage-
ment	programs	aimed	at	exposing	them	to	new	top-
ics	in	addition	to	their	core	competencies.	

Moreover,	 27	 senior	 managers	 who	 joined	 INSEAD	
in	2016	became	part	of	the	high-level	of	Building	a	
Winning	Culture	Program	in	2018	to	continue	their	
leadership	progression.	At	the	middle	management	
level,	81	IMD	participants	joined	INSEAD	for	a	one-
day	Talent	Retention	&	Staff	Engagement	Program.	
The	 Essential	 Supervisory	 Skills	 program	 was	 de-
veloped	 to	 help	 first-line	 managers	 enhance	 their	
managerial	skills.	The	track	was	launched	at	the	end	
of	2018	and	will	continue	into	2019.

We	 tailored	 learning	 tracks	 for	 various	 business	
areas	 and	 segments,	 including	 training	 both	 lo-
cally	 and	 international	 certifications.	 In	 2018,	 79%	
of	 employees	 were	 trained.	 Moreover,	 26	 Wealth	
Managers	and	Plus	Bankers	were	granted	certifica-
tions	from	Chartered	Institute	of	Securities	and	In-
vestment	and	30	employees	from	Business	Banking	
were	 accredited	 as	 SME	 Consultants	 by	 Simplified	
Examination	 to	 Maximize	 Profit	 (SEMP).	 In	 2019,	
current	learning	tracks	will	resume,	and	we	will	also	
introduce	new	ones	targeting	areas	such	as	Business	
Banking	Risk,	Tellers,	Audit,	Legal,	Cash	Counting	
and	 Blue	 Collars.	 As	 part	 of	 the	 Bank’s	 succession	
plan	developed	in	2016,	42	key	talents	were	selected	
to	 enhancing	 their	 capabilities	 and	 widen	 their	
understanding	 by	 participating	 in	 technical	 and	

leadership	skills	development	programs.	Of	these	42	
delegates,	72%	were	promoted	to	larger	roles	as	part	
of	their	career	progression	within	CIB.	In	2019,	CIB	
will	continue	to	add	value	to	employees’	experiences	
by	supporting	their	personal	development	plans	and	
linking	these	plans	to	the	2019	succession	plan.

Finalization	 of	 the	 Competency	 Framework	 was	
a	 key	 priority	 in	 2018.	 The	 Bank	 completed	 this	
framework	model	by	conducting	25	competencies	
workshops.	Hence,	the	now	complete	competency	
dictionary	 will	 become	 an	 integral	 component	
of	 the	 performance	 management	 system	 (PMS).
Going	 forward,	 our	 skills	 development	 and	 talent	
management	strategy	will	focus	on	linking	past	ef-
forts	in	one	comprehensive	system	that	integrates	
all	 talent	 management	 initiatives.	 The	 strategy	
will	capitalize	on	PMS	automation,	integrating	the	
competencies	 framework	 within	 the	 PMS,	 creat-
ing	 customized	 Personal	 Development	 Plans,	 and	
linking	 these	 plans	 to	 more	 personalized	 train-
ing	 plans.	 Additionally,	 the	 strategy	 will	 focus	 on	
employing	 several	 phases	 to	 identify	 successors,	
identifying	high	potential	employees,	and	develop-
ing	user-friendly	career	maps.	As	a	result,	HR	and	
business	managers	will	have	the	ability	to	identify	
gaps	and	develop	personalized	development	plans	
to	create	a	solid	talent	pool.	

Organizational Effectiveness
The	 Bank’s	 HR	 strategy	 will	 continue	 to	 focus	 on	
promoting	 organizational	 effectiveness	 by	 improv-
ing	engagement	levels,	supporting	customer	experi-
ence	and	service	excellence,	and	enhancing	the	HR	
value	 proposition.	 The	 strategy	 will	 be	 executed	
through	initiatives	such	as:

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2018 In REvIEW >> Human Resources

63%

Staff engagement level 
in 2018

92%

Of employees completed 
the fourth EES

Employee Engagement
In	continuation	of	the	Bank’s	effort	to	foster	a	cul-
ture	 of	 high	 performance	 and	 ensure	 alignment	
among	 bank	 areas,	 during	 2018	 the	 Chief	 Human	
Resources	 Officer	 (CHRO)	 held	 10	 town	 halls	 to	
improve	 communication	 and	 increase	 the	 perfor-
mance-related	 dialogue	 with	 middle	 management.	
Additionally,	 HR	 business	 partners	 conducted	 66	
awareness	sessions	with	professionals	and	first-line	
managers	 to	 promote	 employee	 awareness	 of	 new	
HR	policies	and	initiatives	and	increase	satisfaction	
in	the	workplace.

Moreover,	CIB	will	start	developing	a	robust	engage-
ment	strategy	that	will	improve	the	culture	and	enrich	
productivity	while	producing	more	sustainable	results.	

Employee Effectiveness Survey
In	 2018,	 92%	 of	 employees	 completed	 the	 fourth	
Employee	 Effectiveness	 Survey	 (EES)	 compared	 to	
the	 88%	 who	 participated	 in	 2016.	 The	 engagement	
(measured	by	employees’	loyalty,	pride,	and	willing-
ness	to	“go	the	extra	mile”	for	the	Bank)	level	was	63%	
compared	to	59%	in	2016,	and	enablement	(measured	
by	the	degree	to	which	employees	experience	an	envi-
ronment	that	fosters	engagement)	level	reached	52%	
compared	to	46%	in	2016.	Action	plans	for	key	focus	
areas	 were	 also	 developed	 to	 continue	 enhancing	
CIB’s	effectiveness	profile	in	the	coming	years.	

Customer Experience
Building	on	the	Bank’s	strategy	to	develop	young	tal-
ent	and	provide	the	best	customer	experience,	CIB	
launched	the	iOwn	program	under	the	umbrella	of	
iCare,	a	program	started	in	2018	to	promote	service	
excellence.	 iOwn	 is	 a	 service	 dedicated	 to	 manag-
ing	customer	complaints	to	enhance	the	quality	of	

services	 provided	 and	 increase	 customer	 satisfac-
tion.	 The	 program	 was	 designed	 to	 empower	 staff	
to	 take	 full	 ownership	 of	 handling	 customer	 com-
plaints	 and	 equip	 them	 with	 tools	 to	 address	 cus-
tomer	complaints	using	best	practices.	Additionally,	
the	tool	helps	employees	see	various	success	stories	
and	 involves	 branch	 managers	 and	 deputy	 branch	
managers	in	mentorship	and	coaching	efforts.	

In	 2019,	 HR	 will	 launch	 another	 version	 of	 iOwn	
targeting	all	front	liners.	Three	tailored	versions	of	
iOwn	and	iCare	coaching	will	also	be	introduced	to	
the	central	operations	team	to	ensure	proper	man-
agement	 of	 customer	 complaints,	 increase	 quality	
of	service	level,	and	maintain	customer	satisfaction.	

Value Proposition
HR	will	continue	to	present	a	unique	value	proposi-
tion	to	produce	positive	outcomes	for	key	stakehold-
ers	and	employees.	This	approach	will	not	only	allow	
the	 Bank	 to	 engage	 employees	 but	 also	 attract	 the	
best	talent	on	the	market.	HR	will	improve	its	value	
proposition	 by	 further	 enhancing	 the	 variable	 pay	
programs	 to	 ensure	 that	 the	 distribution	 model	 is	
aligned	with	the	Bank’s	overall	strategy.	

Finally,	 CIB	 has	 a	 unique	 model	 for	 deliver-
ing	 employee	 benefits	 through	 HR,	 Corporate	
Services,	 the	 Social	 Services	 Community,	 and	
Social	 Insurance	 funds.	 HR	 will	 focus	 on	 unify-
ing	 policy	 design	 to	 ensure	 consistency,	 market	
competitiveness,	and	employee	satisfaction	while	
aligning	operations	with	the	Bank’s	internal	pro-
cesses.	Additionally,	HR	will	improve	benefits	and	
medical	services	across	all	business	areas	in	col-
laboration	 with	 the	 Social	 Services	 Community	
and	Social	Insurance	Funds.	

Automation
In	 2018,	 L&D	 introduced	 more	 e-learning	 tools	 for	
CIB	 employees	 in	 collaboration	 with	 various	 busi-
ness	areas.	Eleven	different	e-learning	courses	were	
introduced.	In	2019,	L&D	will	continue	to	offer	more	
digital	tracks	to	increase	employees’	level	of	learn-
ing,	engagement,	and	enablement.

Automation	 initiatives	 continued	 in	 2018,	 with	
the	launch	of	the	PMS	project.	Automation	of	the	
PMS	 will	 significantly	 enhance	 the	 Performance	
Management	 process	 by	 increasing	 the	 accuracy	
of	monitoring,	performance	evaluations,	and	cas-
cading	 objectives	 to	 ensure	 alignment	 across	
areas	of	the	Bank.

Additionally,	 the	 Bank	 implemented	 the	 learning	
and	 development	 system	 solution	 as	 CIB’s	 official	
learning	 management	 system	 (LMS)	 to	 create	 an	
empowered	 automated	 learning	 experience	 for	
all	 staff	 training	 management	 activities.	 In	 2019,	
HR	 will	 continue	 with	 the	 implementation	 of	 the	
new	 recruitment	 system,	 which	 will	 enhance	 the	
overall	 candidate	 experience	 by	 integrating	 CIB’s	
social	 media	 websites	 and	 effectively	 increasing	
the	Bank’s	digital	presence.	This	system	also	sup-
ports	 growing	 mobile	 usage	 among	 candidates	
by	 allowing	 them	 to	 apply	 via	 a	 dedicated	 mobile	
application	 process.	 Going	 forward,	 CIB	 will	 con-
tinue	 adopting	 more	 integrated	 and	 innovative	
solutions	with	functional	capabilities	that	enhance	
the	Banks’	productivity	and	efficiency.

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2018 In REvIEW

Financial  
Control Group 

Throughout	 2018,	 the	 Financial	 Control	 Group	 has	
continued	to	expand	its	scope	of	influence,	tackling	
new	 functional	 areas	 and	 bettering	 the	 level	 of	 its	
workforce,	thereby	adding	to	CIB’s	overall	efficiency	
and	contributing	effectively	to	its	continuous	mar-
ket-leading	performance.	

Committing	to	CIB’s	continuous	record	of	compli-
ance	 with	 both	 local	 and	 international	 account-
ing	 regulations	 and	 further	 adding	 to	 its	 edge	
over	 peers	 in	 the	 early	 adoption	 of	 standards,	 the	
Financial	 Control	 Group,	 in	 collaboration	 with	
the	 Bank’s	 Risk	 Group,	 successfully	 finalized	 the	
implementation	 phase	 of	 IFRS	 9,	 which	 the	 CBE	
mandated	to	be	met	by	all	banks	by	1	January	2019.	
The	 “Impairment	 Calculation”	 model	 launched	
successfully	this	year	 and	 received	official	valida-
tion	from	McMillan	Woods,	in	accordance	with	the	
CBE’s	requirement	for	an	external	audit	validation.	
CIB	 became	 the	 first	 bank	 in	 Egypt	 to	 communi-
cate	trial	financial	statements	to	the	CBE	in	accor-
dance	 with	 IFRS	 9	 for	 three	 consecutive	 quarters	
in	2018.	This	ensures	the	Bank	has	complied	with	
both	CBE	regulations	and	those	set	by	the	Interna-
tional	 Accounting	 Standards	 Board	 (IASB),	 with	
the	latter	being	requisite	for	CIB’s	GDR	program	on	
the	London	Stock	Exchange.	

Particularly	 relevant	 to	 its	 scope,	 the	 Financial	
Control	Group	continues	to	play	a	key	role	in	driving	
the	Bank’s	financial	performance	and	in	adding	to	
its	 overall	 competitive	 position.	 The	 group	 worked	
in	close	and	regular	collaboration	with	the	Treasury	
Group	throughout	the	year	to	adjust	the	dynamics	of	
the	Bank’s	balance	sheet	in	a	way	that	sails	efficient-
ly	with	changing	market	conditions	and	upcoming	

regulations	 such	 as	 the	 capital	 charge	 required	 by	
the	 CBE	 to	 account	 for	 Interest	 Rate	 Risk	 in	 the	
Banking	Book	(IRRBB)	and	the	new	tax	law	recently	
enforced	 by	 the	 Egyptian	 Tax	 Authority.	 In	 2018,	
the	 group	 also	 widened	 its	 role	 in	 Enterprise	 Risk	
Management	(ERM).	It	set	the	roadmap	required	to	
take	the	Bank’s	Economic	Capital	Model	to	the	next	
level,	in	alignment	with	international	best	practices.	
This	is	expected	to	enhance	the	quality	of	the	Bank’s	
Capital	Allocation	Models	and	of	the	entire	pricing	
strategy	for	all	Bank	products	and	exposures.	

Striving	to	increase	the	group’s,	and	hence	the	over-
all	 Bank’s,	 efficiency,	 this	 year	 saw	 the	 launch	 of	 a	
number	of	automation	mechanisms	to	achieve	both	
strategic	and	regulatory	milestones	in	a	timely	and	
meticulous	 manner.	 The	 group’s	 units	 successfully	
collaborated	to	launch	the	SAS	Project	as	an	auto-
mation	mechanism	to	calculate	the	Bank’s	CAR	in	
a	more	accurate	and	systematic	way.	Furthermore,	
an	 effectual	 automation	 process	 was	 completed	 to	
clean	up	the	non-performing	portion	of	the	Bank’s	
retail	 loan	 portfolio.	 With	 effective	 collaboration	
from	 the	 CBE,	 CIB	 also	 managed	 to	 finalize	 its	
Digital	Reporting	Project,	particularly	with	regards	
to	 the	 process	 of	 reporting	 non-performing	 clients	
to	the	CBE,	reducing	turnaround	times,	and	paper	
consumption	required	for	such	reporting.	

During	 the	 year,	 the	 group	 played	 an	 important	
role	 in	 upholding	 the	 Bank’s	 responsibility	 to	 the	
Egyptian	economy	overall.	In	line	with	the	ongoing	
push	toward	financial	inclusion	across	the	banking	
sector,	CIB’s	Financial	Control	Group	helped	kick	off	
the	first	phase	in	the	Digital	Lending	Process.	The	en-
deavor,	which	the	group	completed	in	collaboration	

with	 a	 dedicated	 taskforce	 from	 different	 groups	
across	the	Bank,	provided	lending	facilities	to	micro	
businesses.	 As	 a	 member	 of	 the	 Tax	 Committee	 of	
the	Federation	of	Egyptian	Banks	(FEB),	CIB	played	
a	leadership	role	in	formulating	a	protocol	between	
the	 FEB	 and	 the	 Egyptian	 Tax	 Authority,	 which	
aims	to	settle	tax	disputes	currently	outstanding	at	
courts	between	banks	and	the	Tax	Authority.

In	line	with	management’s	aim	to	elevate	the	quality	
of	 human	 capital	 and	 contributing	 to	 the	 develop-
ment	of	staff,	the	Financial	Control	Group	success-
fully	 launched	 the	 second	 phase	 of	 the	 Financial	
Control	 School	 –	 an	 in-house	 training	 facility	 tai-
lored	 to	 aligning	 the	 group’s	 staff	 with	 continuous	
market	developments.	The	course	tackles	key	topic	
areas	 that	 provide	 the	 theoretical	 and	 practical	
foundations	 deemed	 necessary	 to	 better	 position	
finance	 staff	 for	 various	 prestigious	 certifications,	
mainly	 in	 international	 financial	 reporting,	 eco-
nomics,	derivatives	and	fixed	income,	and	business	
ethics.	 Moving	 forward,	 the	 course	 is	 planned	 to	
eventually	 serve	 as	 a	 mandatory	 requirement	 and	
prerequisite	for	joining	the	Financial	Control	Group	
and	as	a	promotion	eligibility	criterion.	

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 93

 
 
 
 
 
 
 
 
 
 
2018 In REvIEW

Marketing and Corporate 
Communications

For	 several	 years,	 CIB	 has	 maintained	 its	 position	
as	the	largest	private	bank	in	the	Egyptian	market.	
During	 this	 time,	 the	 Bank	 has	 exemplified	 the	
highest	standards	of	professional	dedication,	ethics,	
and	innovation.	CIB’s	connection	to	its	core	values	
remain	 strong,	 and	 the	 Bank	 has	 strengthened	 its	
brand	 position	 in	 the	 financial	 services	 sector	 in	
Egypt	and	beyond.	Both	locally	and	internationally,	
CIB	had	been	recognized	for	its	customer	focus,	so-
cial	commitment,	and	innovation.	

During	2018,	CIB	received	prestigious	awards	from	
world-renowned	 organizations.	 For	 the	 second	
consecutive	year,	CIB	was	named	the	“World’s	Best	
Bank	in	the	Emerging	Markets”	by	Global	Finance.	
The	Bank	received	the	same	award	from	Euromoney	
in	2017.	CIB	is	proud	to	be	the	first	bank	in	Egypt	and	
the	Middle	East	to	win	this	prestigious	award.	

Additionally,	 CIB	 has	 received	 numerous	 interna-
tional	awards	that	demonstrate	its	excellence	across	
different	 business	 lines.	 On	 the	 digital	 banking	
front,	 CIB	 received	 Global	 Finance’s	 “Digital	 Bank	
of	Distinction	in	Egypt”	award	and	FinTech	Galaxy’s	
“Financial	Inclusion	Champion	of	the	Year”	award	for	
the	first	time	in	2018.	Global	Finance	also	recognized	
CIB	 as	 having	 the	 “Best	 Online	 Cash	 Management”	
and	“Best	Online	Portal	Services”	in	Egypt.	In	2018,	
CIB	received	the	following	awards	and	recognitions:	
•	 Digital	Bank	of	Distinction	in	Egypt	by	Global	

Finance

•	 Best	 Online	 Cash	 Management	 in	 Egypt	 by	

Global	Finance

•	 Best	 Trade	 Finance	 Services	 in	 Egypt	 by	

Global	Finance

•	 Best	Online	Portal	Services	in	Egypt	by	Global	

Finance

•	 Best	 Information	 Security	 and	 Fraud	 Man-

agement	in	Egypt	by	Global	Finance

•	 Best	FX	Services	in	North	Africa	by	EMEA	Finance
•	 Best	 Payment	 Services	 in	 North	 Africa	 by	

EMEA	Finance

•	 Best	 Foreign	 Exchange	 Provider	 in	 Egypt	 by	

Global	Finance

•	 Best	 Trade	 Finance	 Provider	 in	 Egypt	 by	

Global	Finance

•	 Best	Treasury	&	Cash	Management	Providers	

in	Egypt	by	Global	Finance

•	 Best	Bank	in	Egypt	by	Global	Finance
•	 Best	Bank	in	Egypt	by	Euromoney
•	 Best	Bank	Transformation	in	the	Middle	East	

by	Euromoney

•	 Best	Regional	Bank	-	Northern	Africa	by	Afri-

can	Banker

•	 Best	 Subcustodian	 Bank	 in	 Egypt	 by	 Global	

Finance

•	 World’s	 Best	 Bank	 in	 the	 Emerging	 Markets	

by	Global	Finance

•	 Best	Local	Bank	in	Egypt	by	EMEA	Finance
•	 Best	 Corporate	 Bank	 in	 North	 Africa	 by	

Banker	Africa

•	 Best	Corporate	Bank	in	Egypt	by	Banker	Africa
•	 Best	Private	Bank	in	Egypt	by	Banker	Africa
•	 The	Innovators	by	Global	Finance

Moreover,	 CIB	 ranked	 38th	 on	 Forbes	 Middle	
East’s	 “Top	 100	 Listed	 Companies	 in	 the	 Arab	
World,”	 ranking	 the	 highest	 of	the	 four	 Egyptian	
companies	on	the	list.	

Another	unprecedented	international	achievement	
of	 this	 year	 is	 the	 London	 Business	 School’s	 (LBS)	
decision	to	conduct	a	case	study	of	CIB.	The	Bank	is	
the	first	Middle	Eastern	company	to	be	analyzed	in	

a	case	study	by	the	Leadership	Institute	of	the	LBS	
—	one	of	the	world’s	top	five	business	schools.	CIB	
was	selected	in	recognition	of	its	success	in	leading	
a	data-driven,	human-centric	transformation	in	the	
face	of	macroeconomic	challenges.

The	 awards	 and	 recognitions	 received	 this	 year	
serve	 to	 reassert	 CIB’s	 strong	 position	 and	 out-
standing	performance	as	a	local	bank	with	global	
standards.	 This	 recognition	 is	 also	 a	 testament	
to	 the	 resilience	 of	 Egyptian	 organizations	 and	
the	stability	and	positive	growth	of	the	Egyptian	
economy.	The	Bank’s	outstanding	achievements	
send	 a	 clear	 signal	 to	 investors	 and	 the	 inter-
national	 community	 about	 the	 promise	 of	 the	
Egyptian	market.	

The	 Marketing	 and	 Corporate	 Communications	
team	 has	 been	 diversifying	 its	 campaigns	 and	
activities	 to	 promote	 the	 Bank’s	 achievements	
and	 competitive	 market	 services	 across	 a	 va-
riety	 of	 channels.	 In	 foreign	 media	 channels,	
senior	 management	 was	 featured	 in	 the	 world’s	
most	 prominent	 publications,	
including	 The	
Financial	 Times,	 Global	 Finance,	 The	 Banker,	
Bloomberg,	 Banker	 Africa,	 Yahoo!	 Finance,	 and	
The	Economist.	In	addition	to	highlighting	CIB’s	
achievements	 and	 leadership,	 these	 interviews	
also	 demonstrate	 the	 Bank’s	 commitment	 to	
supporting	 the	 country	 by	 sharing	 stories	 of	 its	
economic	 progress	 and	 enhancing	 its	 position	
worldwide.	CIB	has	also	been	involved	in	several	
high-profile	 international	 events	 as	 a	 sponsor	
or	 key	 speaker.	 At	 the	 “Leading	 Transformation	
in	 Turbulent	 Times:	 In	 Conversation	 with	 Com-
mercial	 International	 Bank-Egypt	 (CIB)”	 event	
organized	 by	 LBS,	 CIB	 Chairman	 and	 Managing	

Director	Hisham	Ezz	Al-Arab	gave	insight	on	how	
CIB	 has	 created	 value	 for	 clients,	 shareholders,	
and	society	by	investing	in	data	and	talent.	

On	 the	 local	 and	 regional	 media	 front,	 CIB	 main-
tained	 a	 strong	 presence	 over	 the	 past	 year.	
Through	 advertisements	 and	 news	 releases	 pub-
lished	 by	 reputable	 outlets,	 the	 Bank	 promoted	
its	 product	 launches	 and	 marketing	 campaigns.	
Members	 of	 CIB’s	 executive	 management	 were	
featured	 in	 prominent	 local	 publications,	 such	 as	
Akhbar	Al-Yom,	Al-Masry	Al-Yom,	Al-Alam	Al-Yom,	
Al-Shorouk,	and	Al-Borsa.	The	Marketing	and	Cor-
porate	Communications	team	has	been	steadily	ex-
panding	its	media	relationships	and	exposure	over	
the	years	with	a	focus	on	online	platforms.	CIB	has	
increased	 its	 media	 presence	 on	 many	 renowned	
news	websites,	such	as	Youm7,	Veto	Gate,	Al-Watan,	
and	Al-Mogaz,	to	reach	an	online	audience	of	more	
than	50	million	people.	In	2018,	CIB	also	sponsored	
the	new	season	of	televised	entrepreneurship	com-
petition	 Hona	 Al	 Shabab	 hosted	 by	 well-known	
Egyptian	TV	host	Lamees	El-Hadidi.	By	participat-
ing	 in	 this	 event,	 CIB	 widened	 its	 media	 exposure	
and	 —	 most	 importantly	 —	 extended	 support	 to	
several	promising	startups.	

The	 team	 also	 focused	 on	 expanding	 its	 internal	
communication	 channels.	 Such	 efforts	 included	
ongoing	 townhalls	 and	 casual	 staff	 events,	 which	
maintain	 direct	 communication	 lines	 between	 se-
nior	 management	 and	 employees.	 It	 also	 launched	
an	 entertainment	 show	 named	 “CIB	 Bel	 3araby”	
(CIB	 in	 Arabic)	 exclusively	 for	 staff.	 The	 first	 of	
its	 kind	 in	 the	 banking	 sector,	 the	 objective	 is	 to	
provide	 employees	 with	 a	 non-traditional	 corpo-
rate	 communication	 experience	 using	 a	 show	 that	

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2018 In REvIEW >> Marketing and Corporate Communications

The Marketing and Corporate Communications 
team has been diversifying its campaigns and 
activities to promote the Bank’s achievements 
and competitive market services across a 
variety of channels.

tackles	 important	 Bank	 and	 employee	 concerns	 in	
a	 humorous	 way.	 Another	 newly	 modified	 internal	
communications	 channel	 is	 the	 biweekly	 digital	
newsletter	“CIB	Round-up”,	which	is	issued	to	shed	
light	on	CIB-related	news,	 the	 banking	 sector,	and	
the	Egyptian	economy	at	large.	Similarly,	the	team	
launched	 a	 new	 edition	 of	 the	 staff	 photography	
competition	dubbed	“Capture	the	Beauty	of	Egypt”,	
which	allows	staff	to	express	their	artistic	talent.

On	 the	 external	 communications	 front,	 other	 re-
cently	introduced	communication	channels	are	the	
digital	media	screens	installed	at	selected	branches	
and	 visual	 marketing	 materials	 installed	 across	
Cairo,	 Burg	 Al-Arab,	 Hurghada,	 Sharm	 El-Sheikh,	
and	Aswan	airports.	These	channels	are	considered	
more	 appealing,	 direct	 channels	 with	 customers	
that	strengthen	the	Bank’s	brand	equity.	

In	 line	 with	 CIB’s	 commitment	 to	 supporting	 the	
community,	the	team	continued	to	expand	its	cor-
porate	social	responsibility	activities	by	supporting	
an	array	of	projects	and	initiatives	across	the	coun-
try,	focusing	on	sports,	art,	culture,	and	lifestyle.	

As	 an	 organization,	 CIB	 believes	 that	 sports	 play	 an	
integral	role	in	shaping	the	minds	and	health	of	Egyp-
tian	youth;	the	Bank	has	been	diversifying	its	efforts	to	
support	Egyptian	athletes.	To	know	more	about	CIB’s	
efforts	in	supporting	athletes,	please	refer	to	the	Sup-
porting	the	Best	in	Class:	Squash	section	of	the	report.	

The	 Bank	 is	 also	 an	 active,	 long-standing	 sup-
porter	 of	 the	 arts	 in	 Egypt.	 CIB	 continues	 to	
support	art	students	in	public	universities	across	

the	 country’s	 governorates	 by	 acquiring	 selected	
pieces	from	their	projects	for	the	Bank’s	art	collec-
tion.	For	the	second	year	in	a	row,	CIB	sponsored	
the	Night	with	Art	at	the	historic	Manial	Palace,	
an	event	at	which	more	than	500	renowned	inter-
national	guests	had	the	opportunity	to	view	rare	
and	distinctive	pieces	by	Egyptian	artists	in	a	re-
markable	historical	showroom.	Moreover,	CIB	has	
contributed	to	international	events	such	as	Made	
in	Egypt,	an	exhibition	of	young	Egyptian	design-
ers	held	in	London,	and	the	Africa	Art	Workshop	
organized	by	Soma	Art	School	in	the	Democratic	
Republic	 of	 Congo	 during	 the	 seventh	 edition	 of	
International	 Contemporary	 Art.	 Such	 contribu-
tions	 reflect	 the	 Bank’s	 steadfast	 commitment	
to	 Egypt	 and	 strengthen	 its	 ongoing	 efforts	 to	
promote	 Egypt’s	 positive	 image	 worldwide.	 One	
of	 the	 significant	 projects	 that	 complements	 the	
Bank’s	 role	 as	 an	 ambassador	 for	 the	 country	 in	
regional	and	international	spheres	is	CIB’s	special	
book.	 This	 annual	 production	 carries	 a	 different	
theme	every	year	that	promotes	various	aspects	of	
the	country.	This	year,	the	team	produced	“Faces	
&	Places”	in	partnership	with	the	renowned	jour-
nalist	 and	 photographer	 Roger	 Toll,	 who	 shares	
the	 Bank’s	 appreciation	 of	 Egypt’s	 complex	 and	
vibrant	culture.	This	book	highlights	the	diverse	
landscapes	of	our	country	as	well	as	the	juxtapo-
sition	of	the	past	and	present	in	our	daily	lives	in	
the	 most	 authentic	 way	 possible:	 by	 sharing	 the	
experiences	of	its	people.	The	team	also	produced	
a	 set	 of	 books	 entitled	 “Building	 Modern	 Egypt”,	
which	features	Downtown	Cairo,	the	Suez	Canal,	
Cinema	Cairo,	the	Egyptian	Bourse,	and	Egyptian	
Post	to	document	modern	Egyptian	history.	

In	2018,	CIB	sponsored	and	contributed	to	numerous	
events	and	venues,	with	sponsorships	encompassing	
art,	culture,	sports,	CSR	initiatives,	and	many	others.	

The	 Marketing	 and	 Corporate	 Communications	
team	has	worked	extensively	on	campaigns	as	well	
as	product	and	segment	launches	this	year.	In	line	
with	CIB’s	vision	of	customizing	the	Bank’s	services	
and	 communication	 for	 each	 segment,	 the	 team	
revamped	the	identities	of	its	existing	segments	to	
reflect	 the	 progressive	 journey	 of	 our	 customers’	
growth	with	CIB.	The	Bank	has	also	proudly	intro-
duced	 special	 campaigns	 for	 CIB	 Private,	 a	 new	
segment	that	caters	to	the	investment	and	banking	
needs	 of	 customers	 with	 bankable	 assets	 of	 more	
than	EGP	20	million.	The	team	launched	a	dedicated	
webpage	 and	 a	 tailored	 Internet	 Banking	 experi-
ence	for	clients	in	this	segment.	In	addition,	the	CIB	
World	Elite	Mastercard	was	launched	to	provide	the	
Bank’s	 HNW	 customers	 with	 a	 variety	 of	 enticing	
benefits,	such	as	zero	mark-up	fees	on	foreign	cur-
rency	transactions	and	zero	over-limit	fees.	

Major	 marketing	 campaigns	 include	 Travel	 to	
Russia	contest,	the	Egyptair	Apply	&	Win	promo-
tional	 campaign,	 and	 Cash	 on	 Phone	 campaign.	
CIB	 has	 also	 embarked	 on	 several	 partnerships	
with	 leading	 digital	 and	 technology	 brands	 in	
Egypt,	 including	 Apple	 and	 Souq.com.	 The	 Bank	
has	 also	 launched	 product-focused	 campaigns,	
including	 the	 equal	 payment	 plan	 campaign,	 0%	
installments,	 and	 seasonal	 campaigns	 such	 as	
Back	to	School.	The	latter	effort	demonstrates	the	
Bank’s	transformation	and	adoption	of	a	modern,	
digital-focused	brand	image.	

Digital	 banking	 was	 at	 the	 core	 of	 this	 year’s	 mar-
keting	 campaigns.	 The	 team	 introduced	 various	
promotional	 offers	 and	 drives	 to	 promote	 CIB’s	
digital	 banking	 services	 and	 encourage	 customers	
to	perform	their	everyday	banking	tasks	online.	

More	 recently,	 CIB	 has	 invested	 more	 heavily	 in	
online	 media	 primarily	 as	 we	 consider	 it	 a	 more	
powerful	platform	to	target	and	analyze	customer	
behavior.	To	that	end,	the	Digital	Marketing	team	
began	 utilizing	 new	 technologies	 such	 as	 geo-
location	to	send	SMS	to	customers	in	targeted	vi-
cinities,	mobile	advertising,	and	internet	network	
collaboration.	This	strategy	was	first	implemented	
in	relation	to	ATM	machines	installed	in	the	North	
Coast	during	the	summer.	It	led	to	the	execution	of	
over	7,400	transactions	in	a	single	week	and	saved	
over	 EGP	 512,000	 in	 cost	 synergies.	 Other	 newly	
employed	technologies	include	 Airpush	and	Mad-
dict,	which	make	it	possible	to	target	mobile	devic-
es	with	tailored	advertisements	that	match	users’	
behaviors.	CIB	also	collaborated	with	Mastercard	
to	 execute	 four	 Smart	 Wallet	 campaigns	 in	 2018	
that	resulted	in	an	increase	in	transaction	volumes	
from	EGP	250,000	to	over	EGP	550,000	per	month.	
During	the	month	of	Ramadan,	a	charity	awareness	
campaign	launched	through	Smart	Wallet	resulted	
in	a	57%	increase	in	donations	to	charitable	causes,	
which	reached	over	EGP	5	million.	

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2018 In REvIEW

Risk  
Group

The	 Risk	 Group	 identifies,	 monitors,	 controls,	 and	
manages	 the	 Bank’s	 risks	 against	 limits	 and	 toler-
ance	 levels.	 The	 Chief	 Risk	 Officer	 (CRO)	 manages	
the	 following	 risk	 areas:	 credit,	 investment,	 opera-
tional,	 conduct,	 market,	 liquidity,	 interest	 rate,	 IT,	
security,	 reputational,	 regulatory,	 legal,	 social	 and	
environmental,	 and	 other	 non-financial	 risks,	 as	
well	as	the	Treasury	Middle	Office	and	Internal	Con-
trol	Management	functions.	The	Risk	Group’s	Enter-
prise	Risk	Management	(ERM)	framework	provides	
a	 holistic	 overview	 of	 all	 types	 of	 risks	 across	 the	
organization.	 CIB’s	 ERM	 framework	 dates	 back	 to	

2014,	positioning	the	Bank	as	a	pioneer	in	the	MENA	
region.	The	ERM	framework	provides	the	Bank	with	
a	 cohesive	 approach	 to	 risk,	 integrated	 with	 an	
active	 risk	 culture,	 a	 flexible	 technology	 platform,	
and	strong	data	governance,	all	tied	together	with	a	
solid	risk	appetite	framework.	The	ERM	framework	
is	comprised	of	control,	governance,	and	oversight,	
which	mitigate	risks	by	utilizing	existing	risk-man-
agement	capabilities,	helping	improve	the	operating	
environment	 and	 reducing	 operational	 surprises.	
The	group	proactively	monitors	triggers	for	adverse	
events	and	provides	an	effective	risk	response.

Enterprise Risk Management Main Objectives

Identify, measure, and 
assess major risks

Maintain a risk-reward 
balance in the business 
model

Spread risk culture

Provide an integrated, 
holistic view of the risk 
profile

Risk Functions

Risk Group Framework and Governance
CIB’s	 risk	 governance	 structure	 utilizes	 the	
lines-of-defense	 model,	 with	 robust	 committee	
structures	and	a	comprehensive	set	of	policies	and	
operating	guidelines	approved	by	the	BoD	and	the	

Bank’s	 executive	 committees.	 The	 BoD,	 directly	
or	in	conjunction	with	BoD	Committees,	provides	
oversight	of	risk	levels	as	well	as	key	performance	
and	risk	indicators.

Board of Directors

BoD Committees
Risk, Audit, Operations, and Technology

The BoD provides, through the board committees, the core directives for the Risk Group. They approve the Risk 
Appetite Statement, as well as the policies that govern the main objectives of the Risk Group.

Management

Trace and evaluate 
major risk triggers 
and adopt 
mitigation plans

Monitor and update 
major risk indicators

Conduct in-
house and online 
awareness sessions

Maintain oversight 
on major local 
and international 
regulations

Enhance policies 
and procedures 
in line with best 
practices 

Key Governing and Reporting Tools

First Line of Defense

Second Line of Defense

Third Line of Defense

Business Line Management
Identify and manage inherent 
risks in the Bank’s activities

Independent Risk and 
Compliance

•	 Set framework and rules
•	 Monitor and report on 

execution, management, and 
control

Independent Audit 
Review/Challenge
Provide an independent 
assessment of the overall risk 
management process

Internal Capital Adequacy 
Assessment Process (ICAAP)

Stress Testing

Risk Appetite and Culture

Manage

Control

Evaluate

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2018 In REvIEW >> Risk Group

Risk Committees
The	 CRO	 along	 with	 experienced	 risk	 officers,	 who	
are	key	members	of	all	risk-related	committees,	are	

responsible	 for	 the	 identification,	 assessment,	 and	
reporting	of	all	types	of	risks	across	all	business	lines.

Committee Name

Function

Risk Type

High Lending 
and Investment 
Committee (HLIC)

Responsible	 for	 managing	 the	 asset	 side	 of	 the	
balance	sheet,	with	the	aim	of	maintaining	CIB’s	
sustainable	business	growth	rate	while	ensuring	
that	 the	 Bank	 is	 compliant	 with	 internal	 credit	
policies	and	the	CBE’s	rules	and	regulations.	

•	 Institutional	

banking	credit	and	
investment	risk

Consumer Risk 
Committee (CRC)

Business Banking 
Risk Committee 
(BBRC)

Responsible	for	managing,	approving,	and	moni-
toring	all	matters	related	to	the	Consumer	Bank-
ing	 portfolio	 growth	 and	 quality.	 CRC	 decisions	
are	primarily	guided	by	the	Bank’s	approved	risk	
appetite,	 while	 ensuring	 compliance	 with	 the	
principles	 stipulated	 by	 the	 Consumer	 Credit	
Policy	Guide.

Responsible	 for	 managing,	 monitoring	 and	 con-
curring/approving	all	aspects	related	to	the	qual-
ity	and	growth	of	the	Business	Banking	portfolio.	
The	 Committee’s	 decisions	 are	 guided	 first	 and	
foremost	by	the	current	risk	appetite	of	the	Bank	
as	well	as	the	prevailing	market	trends,	while	en-
suring	full	adherence	to	the	stipulated	guidelines	
set	by	the	Business	Banking	Credit	Policy	Guide.	

•	 Consumer	credit	risk

•	 Business	banking	

credit	risk

Asset and Liability 
Committee (ALCO)

Responsible	 for	 ensuring	 the	 optimal	 distribu-
tion	of	assets	and	liabilities,	maintaining	a	resil-
ient	 risk/reward	 balance	 based	 on	 current	 and	
projected	 market	 conditions	 and	 approved	 BoD	
guidelines.

•	 Liquidity	risk
•	 Market	risk
•	 Interest	rate	risk

Non-Financial Risks 
and Compliance 
Committee (NFRCC)

Responsible	for	the	consolidation	of	non-financial	
and	 compliance	 risks	 and	 enhancing	 risk-re-
sponse	efficiency.	The	main	objective	is	to	oversee	
operational,	 reputational,	 conduct,	 and	 security	
risks	and	compliance	frameworks,	in	addition	to	
monitoring	 vendor	 and	 IT	 risks,	 and	 any	 new	
emerging	non-financial	risks.

•	 Operational	risk
•	 Reputational	risk
•	 Conduct	risk
•	 Security	risk
•	 Compliance	risk
•	 Vendor	risk
•	 IT	risk
•	 Model	risk
•	 Strategic	risk

Financial Risks

Institutional Banking Credit Risk
CIB	 continued	 to	 pursue	 its	 prudent	 growth	 mo-
mentum	in	alignment	with	the	IB	credit	portfolio	
quality.	This	risk-adjusted	growth	is	a	result	of	the	
consistent	 commitment	 to	 the	 credit	 risk	 process	
outlined	 via	 a	 comprehensive	 set	 of	 policies	 and	
operating	guidelines	adopted	by	Bank’s	staff	under	
the	supervision	of	the	BoD.	

The	 following	 are	 the	 key	 tools	 used	 in	 credit	 risk	
identification	and	assessment:

•	 Internal  Credit  Rating  Assessment  Model:	
This	 is	 used	 to	 evaluate	 corporate	 portfolio	
customers’	risk	ratings	through	several	phases,	
capturing	all	regulatory	guidelines	and	histori-
cal	 financial	 data	 and	 translating	 all	 aspects	
into	qualitative	and	quantitative	measures.
•	 Credit Risk Analysis:	The	Bank	employs	a	risk-
progressive	 strategy	 in	 the	 credit	 approval	
process.	This	strategy	takes	into	consideration	
industry	 norms,	 both	 domestic	 and	 interna-
tional,	along	with	a	broad	review	of	associated	
credit	 risks,	 which	 are	 weighed	 against	 the	
probability	of	occurrence.

•	 Early  Warning  Signals  (EWS)  Framework:	
This	is	a	comprehensive	tool	that	closely	moni-
tors	 the	 quality	 of	 the	 corporate	 credit	 loan	
portfolio	 to	 detect	 at	 an	 early	 stage	 the	 dete-
rioration	of	a	set	of	key	performance	indicators	
that	could	adversely	affect	the	creditworthiness	
of	 borrowers.	 The	 framework	 sets	 actions	 and	
escalating	 procedures	 to	 minimize	 foreseen	
losses	and	safeguard	the	Bank’s	position.

Financial Institutions and Country Risk
The	 Financial	 Institutions	 (FI)	 and	 Country	 Risk	
Team	was	formed	to	actively	support	correspondent	
banks’	relationships	through	the	continuous	assess-
ment	 of	 new	 markets	 or	 products	 presented	 by	 the	
business	FI	teams	and	ensuring	an	efficient,	prudent,	
and	timely	approval	process.

Social and Environmental Credit Risk Management 
The	Social	and	Environmental	Credit	Risk	Team	aims	to	
safeguard	the	Bank	against	credit	risks	resulting	from	
adverse	 social	 and/or	 environmental	 impacts	 from	
customer	activities.	This	is	achieved	by	implementing	
a	 comprehensive	 due	 diligence	 process	 to	 assess	 this	
risk	 for	 all	 clients	 prior	 to	 credit	 facility	 approval,	 as	
well	as	providing	customers	with	tools	to	facilitate	and	
encourage	their	shift	to	a	greener	economy.	

269%

NPL coverage ratio in 2018

Consumer and Business Banking Risk Management
Consumer	 and	 Business	 Banking	 risk	 is	 man-
aged	 using	 a	 robust	 risk	 framework	 based	 on	
best	practices,	which	ensures	sound	risk	identifi-
cation	and	assessment.	Mitigants	are	in	place	to	
ensure	portfolio	quality	is	within	the	Bank’s	risk	
appetite.	The	Risk	Team	leverages	an	optimized	
Risk	Reward	Strategy	with	the	help	of	advanced	
early	 warning	 indicators	 and	 solid	 data	 analyt-
ics	to	ensure	prudence	and	due	diligence	in	cus-
tomers’	 selection	 as	 well	 as	 proactive	 portfolio	
monitoring	to	maximize	the	risk	adjusted	yields	
across	asset	products.

Consumer	 risk	 follows	 a	 holistic	 credit	 cycle	
management	approach,	with	specialist	teams	and	
functions	managing	products	and	policies:	credit	
underwriting,	 collections	 and	 recoveries,	 strate-
gic	 analytics,	 and	 account	 maintenance.	 On	 the	
Business	Banking	front,	the	Bank	is	transitioning	
to	a	new	model	in	line	with	best	practices	and	has	
revamped	 strategies	 with	 an	 eye	 on	 aggressive	
growth	 to	 enhance	 this	 portfolio	 in	 a	 sustained	
and	 profitable	 manner.	 The	 new	 Business	 Bank-
ing	 Risk	 Management	 Structure	 was	 enriched	
with	 a	 holistic	 organizational	 structure	 encom-
passing	the	entire	credit	cycle	with	new	and	spe-
cialized	units	being	established	for	early	warning	
and	 account	 monitoring,	 centralized	 fraud,	 and	
rehabilitation	 of	 customers	 to	 ensure	 appropri-
ate	 control	 over	 the	 portfolio.	 Simultaneously,	
the	 Business	 Banking	 Policy	 was	 revamped	 and	
approved	by	the	BoD	and	re-engineered	Standard	
Operating	Processes	have	been	put	in	place.

The	 key	 pillars	 of	 the	 strategy	 are	 targeted	 in-
dustry	 analysis	 and	 customer	 segmentation,	 the	
adoption	 of	 data-driven	 analytics	 for	 decision-
making	 and	 customer	 selection,	 and	 the	 install-
ment	of	a	robust	risk	infrastructure	for	aggressive	
growth	within	the	Bank’s	risk	appetite.	

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2018 In REvIEW >> Risk Group

4.06%

Default ratio in 2018

With	respect	to	the	Consumer	and	Business	Bank-
ing	 portfolio	 quality,	 the	 Risk	 Group	 continues	 to	
adopt	 rigorous	 portfolio	 monitoring	 measures	 to	
detect	key	risks	and	maintain	a	healthy	portfolio	in	
line	 with	 the	 Bank’s	 approved	 risk	 appetite.	 More-
over,	the	Risk	Group	incorporated	dynamic	collec-
tion	 strategies	 to	 counter	 the	 impact	 of	 inflation	
and	 volatile	 macroeconomic	 conditions	 and	 took	
preemptive	 action	 to	 safeguard	 the	 Bank’s	 rights.	
With	respect	to	portfolio	growth	and	supporting	the	
Consumer	 Bank’s	 Segmentation	 Strategy,	 the	 Con-
sumer	Risk	Division	collaborated	with	the	business	
to	 put	 in	 place	 customized	 programs	 and	 promo-
tions	to	target	new	business	from	the	key	segments.	

Market Risk 

Trading Market Risk 
CIB	 sets	 key	 limits	 to	 monitor	 and	 control	 market	
risk	by	considering	both	the	Bank’s	risk	appetite	as	
well	as	the	projected	business	plan.	These	limits	in-
clude	position,	stop-loss,	and	value	at	risk	(VaR)	lim-
its.	The	Bank	primarily	uses	the	VaR	methodology	to	
quantify	market	risk.	VaR	is	a	probabilistic	measure	
of	the	potential	loss	under	normal	market	conditions	
at	a	specific	confidence	level	over	a	certain	period.	

Non-Trading Market Risk (Interest Rate Risk in 
the Banking Book) 
CIB	 uses	 an	 effective	 risk-management	 process	
that	 maintains	 interest	 rate	 risk	 within	 prudent	
levels	 that	 ensure	 the	 Bank	 remains	 on	 safe	 and	
stable	 ground.	 CIB	 proactively	 positions	 the	 bal-
ance	sheet	to	benefit	from	a	volatile	interest	rate	
environment.	 The	 Bank	 uses	 complementary	
technical	approaches	to	measure	and	control	in-
terest	 rate	 risk,	 including	 duration,	 re-pricing	

gaps,	 change	 in	 economic	 value	 of	 equity	 (EVE),	
and	 earnings-at-risk	 (EaR).	 The	 Bank	 has	 an	 In-
terest	Rate	Risk	Policy,	including	related	authori-
ties	and	responsibilities	for	interest	rate	risk	man-
agement.	 The	 policy	 sets	 and	 enforces	 operating	
limits	 and	 parameters	 that	 maintain	 exposures	
within	levels	consistent	with	internal	parameters	
covered	 in	 the	 policy	 to	 keep	 interest	 rate	 risk	
exposure	within	given	boundaries	over	a	range	of	
possible	changes	in	interest	rates.

Liquidity and Funding Risks 
The	 Bank	 has	 robust	 liquidity	 risk	 management	
guidelines	 within	 the	 Treasury	 Policy	 Guide	 and	
Treasury	 Risk	 Guide	 that	 summarize	 the	 Bank’s	
liquidity	framework.	This	framework	is	critical	in	
maintaining	adequate	liquidity	and	ensuring	the	
Bank	is	able	to	meet	all	payment	obligations.	The	
Bank	has	established	a	liquidity	risk	management	
framework	that	is	seamlessly	integrated	into	the	
risk	management	process.

Non-Financial Risks

Operational Risk 
The	 Operational	 Risk	 Management	 framework	 was	
developed	 through	 sound	 monitoring	 tools,	 gov-
ernance,	 and	 policies	 to	 manage	 operational	 risk	
across	the	whole	organization	and	to	minimize	and	
mitigate	potential	and	unexpected	losses.	The	frame-
work	uses	the	following	approaches	to	measure	and	
control	operational	risk:	

•	 Loss Events Database	includes	the	Bank’s	op-

erational	risk	events.

•	 Risk and Control Self-Assessment (RCSA) is	the	
identification	 of	 operational	 risks	 and	 controls	
and	the	effectiveness	of	each	unit.	It	is	related	to	

assessments	 using	 validation	 processes,	 risks	
categories,	 control	 assessments,	 and	 the	 imple-
mentation	of	action	plans	and	their	related	track-
ing	and	testing	mechanisms.	The	outcome	of	the	
RCSA	exercise	is	the	risk	heat	map,	which	repre-
sents	the	residual	risk	assessment	that	evaluates	
the	adequacy	and	effectiveness	of	the	set	controls.
•	 Key Risk Indicators (KRIs) consist	of	monitor-
ing	 indicators	 and	 their	 results,	 in	 addition	 to	
assisting	the	concerned	parties	with	the	issues	
and	identified	gaps.

•	 Stress Testing	consists	of	utilizing	the	internal	
models	to	proactively	assess	extreme	events.

The	division	also	runs	regular	awareness	programs	
and	 training	 sessions	 to	 promote	 a	 strong	 risk	 cul-
ture.	 It	 has	 also	 cultivated	 internal	 risk	 champions	
through	the	Champions	Program	who	are	responsi-
ble	for	identifying	and	monitoring	operational	risks	
in	their	respective	departments.

Reputation Risk
As	 part	 of	 the	 Reputation	 Risk	 roadmap,	 CIB	
launched	 a	 social	 media	 listening	 tool	 for	 moni-
toring	 day-to-day	 incidents,	 tracking	 sentiment,	
and	 capturing	 the	 perception	 of	 the	 Bank.	 The	
Reputation	 Risk	 Team	 works	 on	 engaging	 the	
Bank’s	 key	 internal	 and	 external	 stakeholders	
through	annual	surveys	to	identify	their	expecta-
tions	 and	 prioritize	 the	 risks	 to	 a	 heat	 map.	 Any	
incident	that	could	impact	the	Bank’s	reputation	
is	 escalated	 to	 the	 Reputation	 Risk	 Team,	 which	
in	turn	invokes	the	reputation	event	management	
process.	 The	 Reputation	 Risk	 Team	 holds	 ongo-
ing	 culture	 awareness	 programs	 for	 all	 Bank’s	
employees	 through	 E-learning	 and	 one-to-one	
technical	induction	programs.

Conduct Risk
CIB	 took	 the	 initiative	 to	 be	 the	 first	 local	 Bank	 in	
Egypt	 to	 establish	 a	 Conduct	 Risk	 Framework,	
benchmarked	 against	 the	 Financial	 Conduct	 Au-
thority	(FCA)	in	the	UK.	The	initiative	is	part	of	the	
ERM	framework	and	includes	a	Treating	Customers	
Fairly	(TCF)	component	that	emphasizes	client	needs	
starting	from	product	design	and	approval	and	end-
ing	with	post-sales	services	and	complaint	manage-
ment.	A	conduct	risk	assessment	is	performed	for	all	
of	the	Bank’s	products	and	digital	channels.

Vendor Risk
CIB	has	a	process	in	place	to	evaluate	and	monitor	
all	the	Bank’s	vendors	to	ensure	they	meet	the	pre-
defined	 criteria	 of	 approved	 suppliers	 and	 also	 to	
conduct	relevant	risk	assessments.	

Information Technology Risk
IT	risks	are	primarily	monitored	via	RCSA	based	on	the	
best	practice	COBIT	5	Framework	for	the	governance	
and	 management	 of	 enterprise	 IT.	 Top	 IT	 risks	 are	
monitored	and	reported	with	action	plans	to	the	Non-
Financial	Risks	and	Compliance	Committee	(NFRCC)	
and	the	Board	Operations	and	Technology	Committee.

Model Risk
Model	 risk	 is	 established	 as	 a	 centralized	 indepen-
dent	 function	 under	 the	 Risk	 Group	 to	 strengthen	
the	independency	of	internal	model	validation.	

Strategic Risk
A	 framework	 is	 under	 development	 to	 manage	
the	 process	 of	 identifying,	 assessing,	 monitoring,	
and	mitigating	any	internal	or	external	risks	that	
might	affect	the	Bank’s	business	strategy	and	stra-
tegic	objective	execution.

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2018 In REvIEW >> Risk Group

Other Risk Functions

Internal Control Management (ICM)
ICM	is	considered	one	of	the	main	pillars	of	con-
trol	 that	 captures	 risks	 by	 conducting	 various	
reviews	 across	 the	 entire	 branch	 network	 and	
different	departments.	Special	investigations	and	
assignments	 assess	 the	 risks	 and	 compliance	 of	
applied	policies	and	procedures	to	ensure	overall	
performance	 is	 consistent	 with	 predetermined	
standards,	plans,	and	objectives.	

Treasury Middle Office (TMO)
TMO	monitors	and	controls	all	the	Treasury	Group	
positions	 on	 an	 intraday/daily	 basis	 against	 the	
Treasury	 Policy	 Guide	 (TPG),	 Credit	 Policy	 Guide	
(CPG),	Investment	Policy	Guide	(Direct	Investment)	
limits,	and	CBE	regulations	to	improve	overall	con-
trol.	It	also	prepares	Treasury	Compliance	Reports.

2018 Highlights

Strong Asset Quality 
CIB	 maintained	 its	 robust	 asset	 quality	 throughout	
the	year.	Default	ratio	improved	from	6.95%	in	2017	to	
4.06%	in	2018	(5.41%	excluding	the	effect	of	the	change	
in	unearned	treatment),	evidencing	the	Bank’s	effec-
tive	strategy	of	maintaining	a	credit-worthy	portfolio	
during	 challenging	 economic	 conditions.	 The	 NPL	
coverage	ratio	recorded	a	healthy	269%.	

Sustainable Capital and Liquidity
CIB	 maintained	 its	 CAR	 at	 19.09%,	 well	 above	 the	
minimum	 requirement.	 The	 increased	 minimum	
requirements	 in	 2019	 do	 not	 constitute	 a	 threat	 to	
the	Bank	as	CIB	currently	exceeds	this	minimum	by	
a	reasonable	buffer.	The	Bank	maintained	its	comfort-
able	 liquidity	 position	 above	 CBE	 requirements	 and	
Basel	III	guidelines	in	both	local	currency	and	foreign	
currency.	The	LCY	CBE	liquidity	ratio	remained	well	
above	 the	 regulator’s	 20%	 requirement,	 recording	
66.21%	at	the	end	of	2018,	while	the	FCY	liquidity	ratio	
reached	55.04%,	above	the	regulatory	threshold	of	25%.	
Net	stable	funding	ratio	(NSFR)	was	243.36%	for	local	
currency	 and	 165.61%	 for	 foreign	 currency,	 and	 the	
liquidity	 coverage	 ratio	 (LCR)	 was	 667.84%	 for	 local	
currency	and	338.82%	for	foreign	currency,	all	above	
the	100%	Basel	III	requirement.

Operational Highlights 
2018	 was	 rife	 with	 global	 economic	 uncertainty	 that	
posed	 a	 challenge	 for	 the	 Egyptian	 market.	 Locally,	
new	 rules	 and	 regulations	 governing	 the	 banking	
industry	have,	in	some	cases,	affected	the	Bank’s	busi-
ness	model.	However,	the	Bank	continued	to	manage	
these	volatile	conditions	via	a	forward-looking	balance	
sheet	 strategy	 and	 a	 dynamic	 approach	 to	 assessing	
and	implementing	both	local	and	international	regu-
lations	to	ensure	it	is	fully	prepared	for	any	changes.	

Default Ratio

Capital Adequacy  
Ratio (CAR)

Consolidated Liquidity  
Coverage Ratio (LCY)

6.8%

6.8%

6.8%

6.95%

6.95%

6.95%

4.06%

4.06%

4.06%

14%

14%

14%

19.30% 19.09%

19.30% 19.09%

19.30% 19.09%

1097%

1097%

1097%

1019%

1019%

1019%

667.84%

667.84%

667.84%

2016

2016

2016

2017

2017

2017

2018

2018

2018

2016

2016

2016

2017

2017

2017

2018

2018

2018

2016

2016

2016

2017

2017

2017

2018

2018

2018

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2018 In REvIEW >> Risk Group

The	 Risk	 Group	 continued	 to	 conduct	 training	
sessions	 to	 promote	 risk	 culture	 throughout	 the	
Bank	 and	 maintain	 a	 common	 taxonomy	 in	 the	
organization.	The	number	of	Operational	and	Con-
duct	Risk	Champions	throughout	the	organization	
nearly	doubled	in	2018.	

The	 SAS	 engine	 was	 upgraded	 for	 credit	 and	 market	
risks	in	line	with	best	practices.	A	risk	assessment	of	
the	Bank’s	digital	products	was	conducted	to	ensure	
CIB’s	channels	perform	as	intended	with	no	losses	or	
inconveniences	to	clients.	

The	fraud	functions	have	been	centralized	under	the	
Risk	umbrella	with	an	enhanced	scope	encompassing	
all	new	products	and	services	including	digital	bank-
ing,	e-commerce,	and	e-wallets	along	with	a	central-
ized	 investigation	 and	 recovery	 team	 and	 enhanced	
monitoring	tools	to	minimize	fraud.	

In	 line	 with	 best	 practices	 and	 the	 Bank’s	 strategic	
goals,	the	Consumer	Risk	Division	has	taken	progres-
sive	steps	to	put	in	place	an	enhanced	risk	infrastruc-
ture	for	end-to-end	automation	of	risk	processes	and	
policies.	 Application	 and	 behavioral	 scorecards	 are	
also	 being	 introduced	 along	 with	 an	 advanced	 deci-
sion	engine	and	a	CRM	system.	

CIB	 is	 compliant	 with	 CBE	 Interest	 Rate	 Risk	
in	 the	 Banking	 Book	 (IRRBB)’s	 final	 guidelines	
(aligned	 with	 Basel	 standards)	 and	 began	 to	 re-
port	results	as	of	3Q2018.

internationally	agreed	targets	detailed	in	the	UN’s	
Paris	 Agreement	 and	 Sustainable	 Development	
Goals.	The	principles	were	unveiled	in	November	
2018	during	the	UNEP-FI’s	global	roundtable.	

The	Risk	Group	made	significant	strides	through-
out	the	year,	having	been	instrumental	in	the	un-
veiling	 of	 the	 UNEP-FI	 Principles	 of	 Responsible	
banking	—	a	set	of	frameworks	governing	interna-
tional	banking	principles	in	line	with	sustainabil-
ity	 standards.	 The	 Bank	 continued	 throughout	
the	year	to	update	the	Social	and	Environmental	
(S&E)	Credit	Risk	Policy	Guide	to	align	with	inter-
national	standards	for	environmental,	social,	and	
governance	(ESG)	standards	such	as	the	Interna-
tional	 Finance	 Corporation	 (IFC)	 Performance	
Standards.	 CIB	
its	 Green	 Finance	
Credit	 Line	 for	 customers	 who	 wish	 to	 shift	 to	 a	
greener	 approach	 to	 economic	 growth	 through	
energy	efficiency	and	renewable	energy.	The	S&E	
Credit	Risk	Department	aligned	with	the	lighting	
efficiency	 and	 solar	 solutions	 developed	 by	 the	
Ministry	of	Electricity	and	Renewable	Energy	and	
supported	 by	 the	 UNDP,	 where	 this	 allowed	 CIB	
to	deliver	a	comprehensive	product	to	customers	
that	requires	technical	support	and	financing.

launched	

2019 Forward-Looking Strategy 
The	 Risk	 Group	 will	 continue	 to	 enhance	 the	
Financial	 and	 Non-Financial	 Risks	 Frameworks	
while	 leveraging	 its	 agile	 risk	 infrastructure	 to	
support	the	strategic	shift	in	the	way	business	will	
be	conducted	going	forward.	

In	 2018,	 CIB	 alongside	 28	 other	 global	 banks	
helped	 develop	 guidelines	 to	 bring	 the	 bank-
ing	 industry’s	 operations	 into	 alignment	 with	

The	IFRS	9	project	is	currently	in	the	final	implementa-
tion	stage	and	will	be	finalized	in	2019.	

The	Consumer	Risk	Team	will	implement	end-to-
end	automation,	under	the	umbrella	of	Consumer	
Risk	 Transformation,	 to	 help	 the	 business	 pro-
vide	 instant	 decision-making,	 superior	 service	
delivery,	 and	 an	 enhanced	 customer	 experience.	
Similarly,	predictive	analytics	will	be	implement-
ed	 via	 the	 development	 of	 new	 models	 to	 better	
forecast	 probabilities	 of	 default	 and	 expected	
losses	 in	 line	 with	 the	 implementation	 of	 new	
regulations	for	IFRS9.	The	team	will	also	support	
the	 initiation	 and	 expansion	 of	 digital	 products	
and	 penetration	 of	 untapped	 segments	 by	 using	
innovative	credit	tools	and	techniques	for	evalu-
ation	given	the	segment	typically	includes	clients	
who	do	not	have	credit	history.	

The	systems	and	processes	of	the	Collections	&	Re-
covery	Strategy,	and	related	infrastructure,	will	be	
upgraded	to	provide	flexible	mapping	of	strategies	
and	behavioral	delinquency	trends,	facilitating	im-
proved	collection	activities	and	better	recoveries.	

On	 the	 Business	 Banking	 front,	 focus	 will	 be	 placed	
on	building	scalable	infrastructure	to	support	the	ag-
gressive	growth	of	the	business.	Attention	will	also	be	
turned	to	enhancing	the	customer	experience	and	the	
proactive	detection	of	early	warning	trends	and	timely	
actions	to	maintain	portfolio	quality.

CIB	will	also	continue	to	act	as	a	domestic	and	re-
gional	influencer	in	promoting	the	UNEP-FI	Prin-
cipals	 for	 Responsible	 Banking	 while	 capitalizing	
on	CIB’s	Green	Finance	initiative	to	introduce	new	
products	 beyond	 energy	 efficiency	 and	 renewable	
energy	technologies.

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2018 In REvIEW

Compliance 
Group

Compliance	is	a	multi-dimensional	practice	with	vari-
ous	scopes.	Within	CIB,	the	Compliance	Group	focuses	
on	international	best	practices	and	promotes	the	high-
est	standards	of	honesty,	transparency,	and	integrity.

CIB	 has	 a	 well-established	 independent	 Compliance	
Group,	which	demonstrates	the	Bank’s	reliability	and	
helps	support	the	pursuit	of	growth	strategies.	

The	 group	 protects	 the	 Bank	 from	 the	 risk	 of	 legal	
or	regulatory	sanctions,	material	financial	loss,	and	
loss	 to	 reputation	 resulting	 from	 failure	 to	 comply	
with	 laws,	 regulations,	 rules,	 related	 self-regulatory	
organization	 standards,	 or	 codes	 of	 conduct	 appli-
cable	to	its	banking	activities.	Additionally,	the	group	
provides	 intrinsic	 benefits	 including	 constructive	
communication,	 improved	 overall	 business	 prac-
tices,	 and	 a	 better	 understanding	 of	 the	 regulatory	
environment.	The	group	ensures	that	CIB	adheres	to	
compliance	standards	to	safeguard	the	Bank	against	
a	full	spectrum	of	compliance	risks.	

Compliance, Policies, and Procedures 
Division
The	 Compliance,	 Policies,	 and	 Procedures	 Division 
ensures	that	all	controls,	laws,	and	regulations	are	
embedded	 in	 the	 applied	 policies	 and	 procedures,	
all	 of	 which	 are	 periodically	 reviewed	 to	 ensure	
they	are	up	to	date.	The	division	is	also	responsible	
for	 reviewing	 and	 approving	 marketing	 materials,	
contracts,	and	customer	forms.	Over	time,	the	scope	
of	the	division	has	expanded	to	include	monitoring	
bank	 products	 through	 reports	 to	 ensure	 compli-
ance	with	policies,	processes,	and	regulations.

2018 Highlights
Following	 the	 preventive	 measures	 taken	 by	 the	
Compliance	 Group	 in	 2018,	 the	 Compliance	 Poli-
cies	and	Procedures	Division	began	implementing	
a	 risk-based	 approach	 to	 detect	 any	 violations	
through	 reports	 and	 take	 corrective	 action	 with	
all	 stakeholders.	 The	 practice	 is	 considered	 to	 be	
the	basis	of	CIB’s	monitoring	and	testing	function,	
which	will	be	a	key	focus	in	2019.

The	 Compliance	 Policies	 and	 Procedures	 Division	
enhanced	the	percentage	of	customer	data	updates	
by	 implementing	 several	 processes	 that	 encourage	
e-customers	 to	 update	 their	 personal	 data.	 At	 the	
same	 time,	 the	 division	 ensured	 that	 all	 existing	
controls	and	CBE	regulations	are	embedded	in	the	
core	 banking	 system	 upgrade	 along	 with	 any	 new	
controls	 needed.	 Another	 accomplishment	 of	 2018	
involved	reengineering	initiatives	to	enhance	turn-
around	time	and	increase	customer	satisfaction.

Corporate Governance and Code of 
Conduct Division 
The	 Corporate	 Governance	 and	 Code	 of	 Conduct	
Division	 adopts	 corporate	 governance	 guidelines	
and	 structures	 CIB’s	 governance	 framework	 to	 en-
hance	 long-term	 value	 for	 shareholders,	 employees,	
the	community,	and	other	stakeholders.	The	division	
also	works	to	ensure	that	the	corporate	governance	
system	is	documented,	transparent,	and	understand-
able.	 The	 purpose	 of	 this	 division	 is	 to	 ensure	 that	
investors,	both	foreign	and	local,	customers,	employ-
ees,	 and	 the	 general	 public	 are	 confident	 about	 the	
ways	the	Bank	is	managed	and	supervised.	

2018 Highlights
The	Corporate	Governance	and	Code	of	Conduct	Di-
vision	 updated	 all	 group	 governance	 policies	 in	 2018	
to	 match	 current	 international	 best	 practices.	 The	
division	 continued	 to	 manage	 relevant	 staff	 issues	
and	encouraged	the	use	of	the	Bank’s	whistle	blowing	
policy	 in	 cases	 of	 suspected	 wrongdoing.	 Moreover,	
the	division	efficiently	managed	potential	conflicts	of	
interest	by	reviewing	several	departments’	restructur-
ing	in	comparison	with	the	respective	job	descriptions.	

The	division	also	ensured	that	neither	employees	nor	
insiders	traded	CIB	stocks	during	blackout	periods	
to	 promote	 transparency	 and	 integrity	 among	 all	
shareholders.	Furthermore,	the	division	conducted	
several	 induction	 sessions	 to	 raise	 staff	 awareness	
of	 governance	 and	 conduct-related	 issues,	 in	 line	
with	CIB’s	strategy	to	ensure	that	all	employees	are	
continuously	trained	in	topics	related	to	conduct.	

In	2018,	10	cases	were	presented	to	the	Staff	Issues	
Committee;	these	cases	included	performance	dis-
agreements,	mismanagement	issues,	and	violations	
of	the	Bank’s	code	of	conduct.	All	issues	raised	to	the	
committee	 were	 thoroughly	 investigated,	 and	 fair	
and	sound	decisions	were	reached.

AML and Terrorism Financing Division 
The	Anti-Money	Laundering	and	Terrorism	Financing	
(AML)	 Division	 develops,	 implements,	 and	 maintains	
the	AML	program	across	the	Bank.	The	division	screens	
transactions	 against	 negative	 lists	 and	 sanctioned	
countries,	 a	 measure	 that	 shields	 the	 Bank	 against	
money	laundering	and	terrorism	financing	crimes.	Ad-
ditionally,	the	division	maintains	records	of	customers	
and	reports	suspicious	activities	to	authorities.	

2018 Highlights
In	2018,	the	AML	Division	rolled	out	SAS	–	the	in-
dustry’s	leading	analytics	software	–	to	facilitate	
better	 monitoring	 and	 greater	 understanding	 of	
customers’	behavior.	

The	 AML	 Division	 also	 rolled	 out	 the	 Go	 AML	 re-
porting	 system	 that	 supports	 secure	 automated	
reporting	to	the	Egyptian	Money	Laundering	Com-
bating	 Unit	 (EMLCU).	 CIB’s	 AML	 team	 attended	
several	 international	 seminars	 in	 2018	 to	 remain	
up	to	date	on	AML	trends	locally	and	globally	and	
ensure	 we	 upheld	 our	 standard	 of	 consistently	
enhancing	 performance	 and	 applying	 the	 highest	
international	standards	and	best	practices.

Foreign Account Tax Compliance Act 
Division 
The	Foreign	Account	Tax	Compliance	Act	(FATCA)	
Division	ensures	correct	implementation	of	FATCA	
regulations	 and	 actively	 follows	 up	 on	 any	 new	
updates	or	requirements,	in	addition	to	reporting	
annually	to	the	US	Internal	Revenue	Service	(IRS).

2018 Highlights
During	 2018,	 the	 FATCA	 Division	 successfully	
uploaded	 two	 yearly	 reports	 to	 the	 IRS	 as	 a	 single	

Foreign	Financial	Institution	(FFI)	as	well	as	another	
report	as	a	Sponsoring	Entity	for	CIB	Mutual	Funds.	
The	division	also	provided	continuous	support	for	dif-
ferent	cases	to	facilitate	the	smooth	implementation	
of	FATCA	rules	while	ensuring	customer	satisfaction.	

CBE Relations Division 
The	CBE	Relations	Division	acts	as	a	business	advisor	
for	all	the	Bank’s	departments	to	ensure	they	adhere	to	
all	CBE	regulations	and	instructions.	

2018 Highlights
In	2018,	the	CBE	Relations	Division	assured	adher-
ence	 to	 regulators’	 instructions	 while	 eliminating	
any	impact	on	business	needs.	The	division	acted	as	
a	business	partner	by	participating	in	meetings	held	
to	develop	new	(mostly	consumer)	products	as	well	
as	 assisting	 in	 structuring	 credit	 approval	 lines	 to	
comply	with	CBE	regulations.

2019 Forward-Looking Strategy 
Going	 forward,	 the	 Compliance	 Group	 plans	 to	
enhance	the	efficiency	of	processes	and	turnaround	
time,	support	CIB	through	the	group’s	divisions,	and	
increase	 staff	 awareness	 of	 key	 compliance	 issues.	
At	 the	 same	 time,	 the	 group	 will	 continue	 to	 safe-
guard	 the	 Bank	 against	 the	 full	 spectrum	 of	 com-
pliance	 risks.	 The	 group	 will	 continue	 cementing	
compliance	issues	by	delivering	effective	education	
and	 training	 programs	 and	 fostering	 the	 values	 of	
knowledge,	 honesty,	 integrity,	 respect,	 and	 profes-
sionalism	across	the	Bank.

The	Compliance	Group	will	continue	to	adopt	a	risk-
based	approach	that	recognizes	that	different	areas	
of	the	business	and	regulatory	issues	carry	varying	
levels	 of	 regulatory	 risk.	 Accordingly,	 the	 Bank’s	
resources	can	be	prioritized	and	allocated	to	areas	
with	the	highest	need	to	boost	productivity.

In	 2019,	 the	 group	 plans	 to	 complete	 preparations	
to	implement	Common	Reporting	Standards	(CRS)	
in	anticipation	of	local	regulators’	announcement	of	
their	target	rollout	date.

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2018 In REvIEW

Internal 
Audit

2019 Forward-Looking Strategy
The	group’s	strategy	for	the	future	is	to	continue	
ensuring	that	CIB’s	stakeholders	and	senior	man-
agement	apply	efficient	governance	practices	and	
risk	 management	 policies	 in	 an	 established	 in-
ternal	control	environment.	Additionally,	we	will	
continue	to	safeguard	CIB	as	the	Bank’s	third	line	
of	 defense.	 The	 group	 is	 also	 laying	 the	 ground-
work	 for	 future	 developments	 in	 the	 digital	 and	
fintech	 spheres	 while	 simultaneously	 fortifying	
its	cyber	security	management	frameworks.	

The	Internal	Audit	Group	provides	independent	and	
objective	assurance	to	its	stakeholders,	in	addition	
to	 consulting	 activities	 designed	 to	 add	 value	 and	
improve	the	organization’s	operations.	Also,	it	sup-
ports	senior	management	in	accomplishing	CIB	ob-
jectives	by	assessing	the	adequacy	and	effectiveness	
of	the	control	system.	Concurrently,	it	evaluates	and	
improves	the	effectiveness	of	Enterprise	Risk	Man-
agement	and	Governance	processes.

The	CIB	Board	Audit	Committee	is	the	backbone	of	
the	Internal	Audit	Group,	supporting	and	safeguard-
ing	the	independence	of	the	third	line	of	defense,	in	
addition	to	overseeing	operation	and	risk	manage-
ment,	according	to	risk-based	audit	methodologies.

Backed	by	the	top-ranked	expertise	of	our	team	
members,	 all	 of	 whom	 hold	 specialization	 and	
professional	certifications,	the	group	assisted	all	
stakeholders	 with	 issues	 that	 arose	 throughout	
the	year.	The	training	and	self-development	pro-
grams	offered	to	the	team	are	considered	among	
the	 best	 on	 the	 market.	 We	 provide	 our	 people	
with	knowledge	of	the	latest	internal	audit,	risk	
management,	 finance,	 regulatory,	 and	 gover-
nance	functions.	

To	 ensure	 their	 ability	 to	 fulfil	 their	 functions	
effectively,	 our	 team	 members	 attend	 various	
committees	as	observers	(non-voting	members)	to	
present	the	Group’s	insights	and	align	our	efforts	
with	CIB’s	strategic	plan	and	objectives.	This	way,	
we	also	fulfill	our	role	as	a	trusted	advisor	to	all	
stakeholders	within	CIB.

2018 Highlights 
2018	was	characterized	by	a	need	to	look	beyond	
the	 present	 to	 the	 future	 of	 the	 financial	 indus-
try,	 namely	 fintech	 products	 and	 the	 underlying	
trend	 of	 leveraging	 big	 data.	 A	 new	 division	 was	
introduced	 to	 accommodate	 the	 growing	 need	
to	 support	 management	 in	 directing	 CIB’s	 audit	
teams	to	enrich	their	scope	and	objectives.

The	 Consultancy	 and	 Special	
Investigation	
Division	 continued	 to	 provide	 CIB’s	 senior	 man-
agement	 with	 all	 required	 in-depth	 scrutiny	 of	
concern,	 while	 the	 Follow-up	 Division’s	 closure	
percentile	reached	its	highest	level	in	recent	years.	

As	 for	 the	 Quality	 Assurance	 Division,	 the	 Group	
broadened	its	scope	to	add	another	communications	
section	to	meet	the	regulator	and	external	auditors’	
requirements.	 The	 division	 conducted	 its	 standard	
internal	quality	assurance	check	of	all	audit	engage-
ments	to	ensure	their	alignment	with	IIA	standards.

In	line	with	our	role	as	a	market	leader,	CIB	began	com-
plying	 with	 IIA	 standards	 in	 2015,	 three	 years	 before	
this	practice	became	mandatory	in	the	Egyptian	mar-
ket.	In	2018,	the	Internal	Audit	Group	again	succeeded	
in	complying	with	IIA	Standards,	as	we	were	subject	to	
External	Quality	Assurance	as	mandated	by	CBE.	Ernst	
&	Young	International	conducted	the	review	and	found	
that	 CIB	 was	 in	 full	 compliance	 with	 all	 standards	
except	 one.	This	single	 standard	 with	 which	 we	 were	
in	partial	compliance	leaves	room	for	future	improve-
ment	and	continual	advancement	as	the	Bank	strives	
to	remain	ahead	of	local	and	regional	competition.	

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Sustainability

CIB goes beyond simply operating sustainably, 
but guides industry change by leading in the 
development of international frameworks

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SuSTAInABILITy 

Corporate 
Governance

In	its	mission	to	become	the	best	financial	insti-
tution	in	Egypt,	CIB	strives	to	apply	international	
best	practices	in	the	area	of	corporate	governance.	
The	 Bank	 is	 wholly	 committed	 to	 the	 principles	
and	 corporate	 values	 that	 distinguish	 the	 finest	
governance	structures.	

regarding	the	Bank,	its	ownership,	operations,	and	
financial	 performance.	 It	 also	 advocates	 the	 equal	
treatment	of	all	shareholders	with	sound	protection	
for	their	voting	rights.	The	Bank	continues	to	uphold	
its	 mandate	 to	 create	 value	 for	 shareholders	 in	 a	
sustainable	and	value-based	manner.

CIB’s	corporate	governance	structure	is	anchored	
in	 highly	 professional	 executive	 directors	 and	 a	
distinguished	 group	 of	 independent	 non-execu-
tive	 directors	 (NED).	 The	 BoD	 enjoys	 an	 optimal	
mix	of	skills,	experience,	and	diversity	in	terms	of	
gender	and	nationality.	

CIB’s	highly	qualified	BoD	is	supported	by	special-
ized	 Board	 Committees.	 Committees	 are	 chaired	
by	 the	 NEDs,	 who	 brief	 the	 BoD	 on	 major	 points	
raised	by	their	respective	committee.	The	board	is	
also	 supported	 by	 internal	 and	 external	 auditors,	
as	well	as	other	internal	control	departments	(Risk,	
Compliance,	Internal	Audit,	and	Legal).	Work	car-
ried	out	by	these	functions	is	fully	utilized	by	the	
BoD	 to	 ensure	 the	 Bank	 adheres	 to	 international	
standards	of	corporate	governance.	

CIB’s	 experienced	 executive	 management	 team	
plays	 an	 important	 role	 in	 the	 governance	 of	 the	
Bank	 by	 faithfully	 and	 efficiently	 executing	 the	
strategy	set	by	the	BoD	and	properly	implement-
ing	the	Bank’s	policies.	

Corporate	governance	issues	are	a	core	focus	of	CIB’s	
BoD.	The	Bank’s	governance	framework	ensures	that	
timely,	 transparent,	 and	 accurate	 disclosures	 are	
made	available	with	respect	to	material	information	

CIB’s	 governance	 framework	 aims	 to	 sustain	 the	
success	 of	 the	 Bank’s	 business	 and	 operations,	
backed	by	a	concrete	set	of	policies	and	procedures	
relevant	to	the	scope,	size,	and	complexity	of	CIB’s	
business.	The	BoD	thus	works	to	ensure	proper	im-
plementation	 of	 internal	 and	 external	 regulations	
and	to	mitigate	all	possible	risks.	

These	 mandates	 are	 complemented	 by	 a	 set	 of	
governance	policies	designed	to	promote	a	corpo-
rate	culture	that	emphasizes	building	trust	with	
key	 stakeholders.	 Such	 a	 culture	 is	 aligned	 with	
the	 Bank’s	 purpose	 and	 business	 strategy	 while	
promoting	integrity	within	the	Bank.	

The	Code	of	Corporate	Governance	is	a	cornerstone	
of	 CIB’s	 governance	 policy	 framework,	 aiming	 to	
enhance	long-term	value	for	shareholders,	employ-
ees,	 and	 other	 stakeholders.	 The	 Code	 of	 Conduct	
sets	 out	 the	 standards	 of	 behavior	 expected	 from	
all	employees,	providing	staff,	senior	management,	
and	the	BoD	with	a	comprehensive	frame	of	refer-
ence	 regarding	 their	 rights	 and	 duties.	 The	 code	
further	 enshrines	 the	 principles	 of	 equal	 employ-
ment	opportunity	and	gender	equality.	

CIB’s	 Conflict	 of	 Interest	 policy	 guarantees	 that	
all	staff	and	board	members	remain	aware	of	and	

9

Highly qualified 
individuals make up 
CIB’s BoD

forthcoming	 about	 any	 conflict	 of	 interest	 be-
tween	 the	 Bank	 and	 their	 personal,	 professional,	
and	 business	 interests,	 providing	 guidance	 on	
how	to	handle	those	cases.	

The	Bank’s	Whistle-Blowing	Policy	encourages	staff	
to	 report	 suspected	 violations	 of	 the	 law	 or	 Bank	
policies	 as	 well	 as	 any	 wrongdoing,	 while	 guaran-
teeing	 a	 supportive	 and	 encouraging	 environment	
for	those	who	speak	out.	The	Bank	handles	cases	of	
whistle-blowing,	 be	 they	 from	 internal	 or	 external	
sources,	very	seriously	and	at	a	senior	level.	

CIB’s	 Conduct	 Risk	 policy	 makes	 clear	 the	 Bank’s	
relationship	with	and	duties	toward	its	customers.

This	 comprehensive	 policy	 structure	 reflects	 CIB’s	
prioritization	 of	 a	 strong	 governance	 framework,	
one	 that	 is	fully	backed	by	each	of	the	 Bank’s	 BoD	
members	and	firm	leadership	and	vision.	

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SuSTAInABILITy >> Corporate Governance

Business	School.	To	mark	the	occasion,	Mr.	Ezz	Al-Arab	
joined	distinguished	professors	from	LBS’s	Leadership	
Institute	and	the	Wheeler	Institute	for	Business	to	dis-
cuss	the	Bank’s	innovation	drive	and	the	competitive	
advantage	this	gives	CIB	among	other	emerging	mar-
ket	banks.	He	also	discussed	how	artificial	intelligence,	
blockchain,	cloud	computing,	and	big	data	will	lead	a	
revolution	in	the	financial	services	industry.	

A	firm	believer	in	education,	Mr.	Ezz	Al-Arab	has	ex-
panded	CIB’s	collaboration	with	reputable	educational	
organizations	to	provide	diversified	learning	opportu-
nities.	 Such	 collaborations	 include	 the	 CIB	 Endowed	
Professorship	of	Banking	at	AUC,	designed	to	expose	
students	to	multiple	perspectives	that	result	in	superi-
or	business	leadership.	In	2016,	CIB	and	AUC	launched	
the	 AUC	 Venture	 Lab	 FinTech	 Accelerator,	 Egypt’s	
first	 university-based	 incubator	 and	 accelerator	 that	
supports	 fintech	 entrepreneurs	 and	 bridges	 the	 gap	
between	 Egypt’s	 financial	 services	 industry	 and	 the	
emerging	entrepreneurial	ecosystem.

Under	 Mr.	 Ezz	 Al-Arab’s	 leadership,	 CIB	 has	 received	
several	prestigious	international	accolades,	a	testament	
to	the	Bank’s	excellence	in	management	and	outstand-
ing	performance	over	the	years.	Among	other	awards,	
CIB	received	Euromoney’s	2018	“Best	Bank	Transforma-
tion	in	the	Middle	East”	and	“Best	Bank	in	the	Middle	
East”	 in	 2017,	 Global	 Finance’s	 2017	 “Digital	 Bank	 of	
Distinction	in	Egypt”,	and	was	named	African	Banker’s	
2016	“Socially	Responsible	Bank	of	the	Year”.	Mr.	Ezz	Al-
Arab	was	recognized	in	2016	for	his	“Outstanding	Con-
tribution	to	Financial	Services	in	the	Middle	East”	and	
was	EMEA	Finance’s	“Best	CEO	in	Egypt	and	Africa”	at	
the	magazine’s	2014	Banking	Awards.

In	2018,	CIB	was	named	the	“World’s	Best	Emerging	
Markets	Bank”	by	Global	Finance,	a	year	after	being	
recognized	for	the	same	award	by	Euromoney.	CIB	
is	the	first	bank	in	Egypt,	North	Africa,	and	Middle	
East	to	ever	win	this	award.

Mr.	 Ezz	 Al-Arab	 leads	 the	 Federation	 of	 Egyptian	
Banks	 as	 Chairman,	 is	 Co-chair	 of	 the	 Institute	 of	
International	 Finance’s	 Emerging	 Markets	 Advisory	
Council,	and	serves	as	Director	of	Mastercard	Middle	
East’s	Regional	Advisory	Board.	He	is	also	Chairman	
of	the	Board	of	Trustees	of	the	CIB	Foundation	and	is	a	
Non-executive	Director	of	the	Board	at	Fairfax	Africa.

Mr.	Ezz	Al-Arab	joined	CIB	from	Deutsche	Bank	and	
previously	served	with	JP	Morgan	and	Merrill	Lynch	in	
postings	that	took	him	to	Bahrain,	New	York,	and	Cai-
ro.	He	holds	a	BA	in	Commerce	from	Cairo	University.	

Mr. Hisham Ezz Al-Arab 
Chairman and Managing Director

Mr.	Hisham	Ezz	Al-Arab	has	been	Chairman	and	Man-
aging	Director	of	CIB	since	2002.	He	leads	a	team	of	
more	than	6,750	professionals	who	have	transformed	
the	 institution	 from	 a	 wholesale	 lender	 into	 Egypt’s	
largest	private-sector	bank,	leading	the	sector	on	key	
metrics	including	revenue,	profitability,	net	worth,	and	
market	share	of	deposits.	Under	his	leadership,	CIB	has	
grown	into	an	institution	that	now	serves	more	than	
1.3	million	customers	nationally,	from	individuals	to	
small-	and	medium-sized	businesses	and	leading	cor-
porations	among	Egypt’s	500	largest	firms.	

The	 Bank’s	 market	 capitalization	 has	 grown	 from	
EGP	1	billion	at	the	beginning	of	Mr.	Ezz	Al-Arab’s	
term	to	EGP	86	billion	as	of		December	2018,	making	
its	stock	—	a	blue-chip	component	of	the	Egyptian	
Exchange	 —	 the	 global	 investment	 community’s	
preferred	proxy	for	Egypt	and	a	benchmark	for	the	
banking	industry	in	emerging	markets.	

Mr.	Ezz	Al-Arab’s	term	has	seen	CIB	develop	a	unique	
culture	that	balances	an	innovation-driven	entrepre-
neurial	spirit	with	a	commitment	to	global	best	prac-
tices	in	corporate	governance	and	risk	management.	
Nurtured	for	over	15	years,	the	Bank’s	corporate	cul-
ture	gives	it	a	natural	competitive	advantage	and	led	
directly	to	the	establishment	of	the	first-of-its-kind	em-
ployee	stock	ownership	program	(ESOP)	in	2006.	More	
than	80%	of	all	employees	have	benefited	and	continue	
to	benefit	from	ESOP,	making	them	shareholders	and	
thereby	aligning	the	interests	of		both	employees	and	
shareholders.	 In	 2010,	 Mr.	 Ezz	 Al-Arab	 launched	 the	
CIB	Foundation,	a	leading	Egyptian	voice	for	universal	
access	to	quality	healthcare,	with	a	particular	focus	on	
the	needs	of	underprivileged	children.	

In	2018,	CIB	became	the	first	corporation	in	the	Middle	
East	 to	 be	 the	 subject	 of	 a	 case	 study	 by	 the	 London	

Board of Director Highlights

Board independence

The majority of CIB’s 
directors are non-executive 
at seven out of nine 
members, five of whom are 
independent directors

Deep banking and 
related knowledge 
and experience

The majority of CIB’s 
directors have extensive 
industry experience 
ranging from business and 
management to banking and 
investment

Gender diversity

Two of the directors are 
women

Board of Directors 
CIB	 is	 headed	 by	 a	 competent	 BoD,	 which	 pro-
vides	the	Bank	with	the	necessary	leadership	and	
experience	to	manage	its	business	with	integrity,	
efficiency	and,	most	importantly,	excellence.	

The	 BoD	 primarily	 focuses	 on	 long-term	 financial	
returns	 and	 seeks	 the	 best	 interests	 of	 all	 related	
stakeholders.	 The	 board	 is	 responsible	 for	 setting	
CIB’s	 strategic	 objectives,	 overseeing	 implementa-
tion	 of	 said	 strategy,	 providing	 oversight	 of	 senior	
management,	 ensuring	 the	 effectiveness	 of	 the	
Bank’s	internal	control	systems,	managing	risk,	and	
securing	CIB’s	institutional	reputation	and	long-term	
sustainability.	Moreover,	the	board	is	responsible	for	
setting	 compensation	 and	 performance	 goals	 and	
manages	 director	 nomination,	 evaluation,	 and	 suc-
cession	planning.	It	oversees	CIB’s	economic,	social,	

and	 environmental	 sustainability	 initiatives,	 per-
forming	 its	 duties	 with	 entrepreneurial	 leadership,	
a	sound	strategy,	and	risk	management	oversight	to	
ensure	risks	are	properly	assessed	and	managed.

CIB’s	BoD	consists	of	nine	members	who	possess	
an	appropriate	balance	of	experience,	competen-
cies,	 and	 individual	 qualifications.	 These	 collec-
tive	qualities	give	the	Bank	a	distinct	competitive	
edge.	Over	the	course	of	2018,	CIB’s	BoD	met	seven	
times.	Being	the	single	largest	shareholder	in	CIB	
through	its	wholly	owned	subsidiaries,	Fairfax	Fi-
nancial	Holding	Ltd	currently	holds	6.6%	of	CIB’s	
local	 shares,	 following	 its	 transaction	 with	 Actis	
in	 May	 2014.	 Fairfax	 Financial	 Holdings	 Ltd	 ap-
points	one	representative	to	the	Bank’s	BoD.

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SuSTAInABILITy >> Corporate Governance

Mr. Hussein Abaza 
Chief Executive Officer and Board Member

Mr.	Hussein	Abaza	leads	strategy	and	operations	
at	 CIB,	 an	 institution	 with	 more	 than	 6,750	 em-
ployees	serving	more	than	1.3	million	customers,	
including	 Egypt’s	 500	 largest	 corporations,	 on-
line	 and	 at	 203	 branches,	 917	 ATMs,	 and	 13,446	
points	 of	 sale	 nationwide.	 Mr.	 Abaza	 has	 been	
Chief	 Executive	 Officer	 and	 a	 Member	 of	 the	
Board	of	Directors	since	March	2017.	He	is	Chair	
of	 the	 Board’s	 Executive	 Committees	 (Manage-
ment	 and	 High	 Lending	 &	 Investment	 Commit-
tees).	 He	 assumed	 this	 position	 after	 a	 six-year	
run	 as	 CEO	 of	 Institutional	 Banking.	 Prior	 to	
this,	 Mr.	 Abaza	 was	 the	 Bank’s	 Chief	 Operating	
Officer	and,	from	2001	to	2010,	its	Chief	Risk	Of-
ficer	 responsible	 for	 managing	 credit,	 market,	
and	operational	risk	across	CIB.	

Mr.	 Abaza	 is	 also	 a	 leader	 of	 the	 Bank’s	 award-
winning	 Investor	 Relations	 program,	 in	 which	
capacity	 he	 has	 helped	 CIB	 grow	 from	 a	 market	
capitalization	of	EGP	10.8	billion	in	2008	to	EGP	
86	billion	as	of	December	2018.	Under	Mr.	Abaza’s	
leadership,	the	team	managed	Ripplewood’s	2009	
exit	 from	 CIB,	 the	 entry	 into	 the	 shareholding	
structure	 of	 global	 emerging	 markets	 private	
equity	 firm	 Actis,	 and	 the	 subsequent	 sale	 of	
Actis’s	 6.5%	 stake	 to	 Canadian	 insurance	 firm	
Fairfax	 Financial	 Holding	 Ltd.	 in	 the	 Egyptian	
Exchange’s	 first	 block	 trading	 transaction.	 The	
Bank’s	 IR	 program	 has	 taken	 home	 wins	 from	
the	Extel	/	MEIRA	poll	for	five	consecutive	years,	
from	2014	to	2018.	

In	his	more	than	25	years	with	CIB,	Mr.	Abaza	has	
become	 actively	 involved	 in	 the	 Bank’s	 region-
ally	renowned	credit	training	program,	providing	
talented	young	bankers	with	the	theoretical	basis	
and	 hands-on	 experience	 needed	 to	 assess	 the	
creditworthiness	 of	 organizations	 across	 all	 sec-
tors	of	the	economy.	

He	 brings	 to	 CIB	 a	 sharp	 interest	 in	 financial	
markets	and	non-bank	financial	services,	having	
served	 as	 Head	 of	 Research	 and	 then	 Managing	
Director	at	EFG	Hermes	Asset	Management	from	
1995	 until	 his	 return	 to	 CIB	 in	 2001.	 He	 called	
on	 that	 experience	 from	 2014	 to	 2017	 when	 he	
was	 Chairman	 of	 CI	 Capital,	 a	 leading	 Egyptian	
investment	 bank	 and	 subsidiary	 of	 CIB	 until	 the	
Bank	exited	its	investments.

Mr.	 Abaza	 joined	 CIB	 after	 obtaining	 his	 BA	 in	
Business	 Administration	 from	 AUC.	 He	 has	 pur-
sued	 post-graduate	 training	 and	 education	 in	
Belgium,	Switzerland,	London,	and	New	York.	

Mr. Jawaid Mirza 
Non-Executive Director of the Board & Lead Director,  
Chair of CIB’s Audit Committee

Mr.	 Jawaid	 Mirza	 has	 been	 Lead	 Director	 and	
Non-Executive	Independent	Board	Member	at	CIB	
since	January	2014.	Mr.	Mirza	chairs	the	Board	Au-
dit	Committee,	sits	on	the	Board	Risk	Committee,	
Operations	 and	 Technology	 Committee	 (which	
he	chaired	for	three	years	since	its	inception),	the	
Corporate	Governance	and	Nomination	Commit-
tee,	and	the	Corporate	Sustainability	Committee.	

Mr.	 Mirza	 currently	 serves	 as	 Independent	 Non-
Executive	 Board	 member	 of	 Eurobank	 Ergasias	
(Athens),	 where	 he	 chairs	 the	 Board	 Audit	 Com-
mittee	and	sits	on	the	Board	Risk	Committee.	Mr.	
Mirza	 also	 serves	 as	 Non-Executive	 Independent	
Board	 Member	 of	 South	 Africa	 Bank	 of	 Athens	
(Johannesburg)	 and	 sits	 on	 the	 board’s	 Audit,	
Risk,	and	Technology	Committees.

Mr.	 Mirza	 holds	 various	 business	 management	
degrees	 from	 reputable	 institutions	 like	 Queens	
Business	 School	 (Toronto),	 Wharton	 Business	
School,	 Stanford	 Graduate	 School	 of	 Business,	
and	 is	 a	 member	 of	 the	 Institute	 of	 Corporate	
Directors,	Canada.	

Mr.	Mirza	is	a	strong	proponent	and	practitioner	
of	 international	 corporate	 governance	 practices	
and	 brings	 with	 him	 over	 35	 years	 of	 diversified	
experience	 and	 a	 solid	 track	 record	 in	 all	 facets	
of	 financial	 and	 risk	 management,	 technology,	
mergers	and	acquisitions,	business	turnarounds,	
and	operations	management.

Over	the	years,	Mr.	Mirza	has	worked	with	global	
institutions	 like	 Citibank	 and	 ABN	 AMRO	 Bank	
Ltd,	where	he	held	several	senior	positions	as	CFO	
European	 Region,	 Managing	 Director	 and	 Chief	
Operating	 Officer	 for	 Global	 Private	 Banking,	 As-
set	 Management	 and	 New	 Growth	 Markets	 (Con-
sumer	Banking),	and	Chief	Financial	Officer	for	the	
Asian	 Region	 including	 Australia/New	 Zealand	
and	the	Middle	East.	Mr.	Mirza	has	led	several	due	
diligences	for	acquiring	banks	in	Hungary,	Taiwan,	
Thailand,	 Germany,	 Brazil,	 France,	 and	 Pakistan.	
He	was	also	a	member	of	the	Top	Executive	Group	
at	 ABN	 AMRO	 Bank	 and	 a	 member	 of	 the	 Group	
Finance	and	Group	COO	Board.

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SuSTAInABILITy >> Corporate Governance

Dr.	 Kamel	 holds	 a	 PhD	 in	 Information	 Systems	
from	the	London	School	of	Economics	and	Politi-
cal	Science,	an	MBA,	a	BA	in	Business	Administra-
tion,	and	an	MA	in	Islamic	Art	and	Architecture	
from	 AUC.	 His	 research	 and	 teaching	 interests	
include	 management	 of	 information	 technology,	
the	 transfer	 of	 information	 technology	 to	 devel-
oping	 nations,	 organizational	 transformation,	
electronic	 business,	 decision	 support	 systems,	
and	 entrepreneurship.	 His	 work	 on	 information	
systems	 and	 management	 is	 published	 in	 schol-
arly	journals	and	books.	

Dr. Sherif Kamel 
Non-Executive Director of the Board, 
Chair of CIB’s Operations and Technology 
Committee

Dr.	Sherif	Kamel	has	been	a	Non-Executive	Board	
Member	 at	 CIB	 since	 May	 2013.	 He	 chairs	 the	
Operations	 and	 Technology	 Committee	 and	 is	 a	
member	of	the	 Audit,	 Compensation,	 and	Gover-
nance	and	Nomination	Committees.

Dr.	Kamel	is	Professor	of	Management	and	Dean	
of	 the	 School	 of	 Business	 at	 AUC.	 He	 serves	 the	
university	as	Vice	President	for	Information	Man-
agement	and	as	Associate	Dean	for	Executive	Ed-
ucation	 at	 the	 School	 of	 Business.	 Before	 joining	
AUC,	he	was	director	of	the	Regional	IT	Institute	
and	 Training	 Manager	 at	 the	 Cabinet	 of	 Egypt’s	
Information	 and	 Decision	 Support	 Center.	 He	 is	
an	Eisenhower	Fellow	and	a	Fellow	at	the	Center	
for	Global	Enterprise.	

Dr.	 Kamel	 is	 a	 member	 of	 the	 AACSB	 Interna-
tional	 Middle	 East	 Advisory	 Council,	 the	 Egypt-
US	 Business	 Council,	 and	 a	 Board	 Member	 at	
the	 American	 Chamber	 of	 Commerce	 in	 Egypt	
and	 Education	 for	 Employment	 Egypt.	 He	 has	
served	 on	 the	 board	 of	 the	 Egyptian	 American	
Enterprise	 Fund	 and	 has	 been	 a	 member	 of	 the	
World	 Bank	 Knowledge	 Advisory	 Commission.	
Dr.	Kamel	was	a	founding	member	of	the	Internet	
Society	of	Egypt.	He	has	been	invited	as	panelist	
and	 speaker	 to	 a	 variety	 of	 policy,	 development,	
and	leadership	conferences	and	expert	meetings,	
including	the	Asia-Middle	East	Dialogue,	AACSB	
International,	World	Summit	on	the	Information	
Society,	the	Center	for	Strategic	and	Internation-
al	 Studies,	 Atlantic	 Council,	 German	 Marshall	
Fund,	 Middle	 East	 Institute,	 the	 International	
Monetary	Fund,	and	the	World	Bank.	

Mr. Yasser Hashem 
Non-Executive Director of the Board, 
Chair of CIB’s Governance and Nomination 
Committee

Mr.	Yasser	Hashem	has	been	a	Non-Executive	Board	
Member	at	CIB	since	May	2013.	He	chairs	the	Gover-
nance	 and	 Nomination	 Committee	 and	 is	 member	
of	the	Audit	and	Compensation	Committees.

Mr.	Hashem	has	held	the	position	of	Managing	Partner	
at	ZH&P	since	1996.	The	legal	skills	he	has	extended	to	
the	privatization	of	public	sector	entities	and	his	role	in	
the	inception	of	private	provision	of	telecom	services	in	
Egypt	have	made	him	a	valued	veteran	of	legal	practice	
in	 Egypt.	 Combining	 a	 wide	 range	 of	 extensive	 legal	
knowledge	with	honed	networking	and	interpersonal	
skills,	Mr.	Hashem	protects	and	furthers	the	interest	of	
over	100	local	and	international	clients.	

With	a	special	focus	on	corporate	law,	Mr.	Hashem	
has	 supported	 the	 privatization	 program	 of	 public	
sector	 entities	 in	 Egypt	 through	 hundreds	 of	 re-
structurings,	incorporations	of	foreign	and	domes-
tic	companies,	and	advising	foreign	and	local	inves-
tors	on	the	most	efficient	vehicles	and	structures	for	
implementing	their	investments	in	Egypt.	

In	 the	 fields	 of	 M&A	 and	 capital	 markets,	 he	 has	
reliably	represented	acquirers	in	all	major	tender	of-
fers	and	M&A	transactions	in	Egypt	and	has	led	the	
four	largest	multibillion	dollar	M&A	transactions	in	
Egypt.	He	has	also	played	a	major	role	in	most	IPOs	
that	have	taken	place	in	Egypt.

Mr.	Hashem	has	advised	on	Egypt’s	most	significant	
telecom	license	acquisitions	and	M&A	transactions.	
The	legal	services	he	has	extended	to	this	sector	in-
clude	the	acquisition	and	mandatory	tender	offers	of	
telecommunication	companies,	as	well	as	support	for	

consortia	on	a	number	of	mobile	and	fixed	wireless	li-
cense	bids.	He	has	contributed	to	the	drafting	and	ne-
gotiation	of	all	major	telecom	licenses,	including	pub-
lic	pay	phones,	mobile	cellular	networks,	private	data	
networks,	 satellite,	 and	 marine	 fiber-optic	 cabling,	
among	others.	Mr.	Hashem	also	led	the	team	acting	
for	 the	 largest	 post-revolution	 acquisition	 transac-
tions	in	the	telecommunications	sector	in	2012	and	
advised	 Orange	 (one	 of	 the	 world’s	 leading	 network	
operators	for	mobile,	broadband	internet,	and	fixed	
lines)	in	its	successful	100%	acquisition	of	Mobinil	for	
approximately	USD	3	billion.	Mr.	Hashem’s	expertise	
in	the	telecom	sector	has	led	to	his	appointment	by	
Ministerial	 Decree	 as	 Member	 of	the	 New	Telecom-
munications	Act	Drafting	Committee.

He	 was	 recognized	 by	 The	 legal	 500	 as	 “Leading	
Individual”	 for	 the	 years	 2016,	 2017,	 and	 2018	 and	
his	 name	 features	 in	 The	 legal	 500’s	 Hall	 of	 Fame	
for	 having	 been	 recognized	 for	 seven	 consecutive	
years.	He	was	also	ranked	by	IFLR	1000	as	Leading	
Lawyer	in	the	Financial	and	Corporate	Practice	for	
2016,	 2017,	 and	 2018.	 Mr.	 Hashem	 was	 ranked	 by	
Chambers	and	Partners	Global	as	a	“Band	1”	Lawyer	
in	the	Corporate	/	M&A	practice	for	the	years	2017	
and	2018	and	as	“Band	1”	Lawyer	in	the	Banking	and	
Finance	practice	for	the	year	2018.	His	initial	rank-
ing	by	Chambers	and	Partners	dates	back	to	2000.	

Mr.	 Hashem	 received	 his	 LL.B.	 from	 Cairo	 Uni-
versity	in	1989.	He	was	admitted	to	the	Egyptian	
Court	of	Cassation	in	2007	and	is	a	member	of	the	
Egyptian	Society	of	International	Law	and	the	Li-
censing	Executive	Society.	He	is	fluent	in	Arabic,	
English,	and	German.	

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With	 his	 30	 years	 of	 global	 experience	 in	 Bank-
ing	 and	 financial	 services,	 Mr.	 Richards	 serves	
as	 Non-Executive	 Director	 for	 a	 number	 of	 com-
panies.	At	CIB,	he	chairs	the	Risk	Committee	and	
supports	 strategy	 development.	 He	 has	 a	 first	
class	 degree	 from	 Oxford	 University	 in	 modern	
history	 and	 economics.	 Mr.	 Richards	 completed	
the	 London	 Business	 School’s	 Accelerated	 De-
velopment	 Program	 and	 Ashridge	 Management	
College’s	 Group	 Level	 Strategy	 Program.	 He	 also	
attended	the	Leading	Professional	Services	Firms	
Program	at	Harvard	Business	School.	

Mr. Mark Richards 
Non-Executive Director of the Board,          
Chair of CIB’s Risk Committee

Mr.	 Mark	 Richards	 has	 served	 as	 Non-Executive	
Director	of	CIB’s	Board	of	Directors	since	Febru-
ary	2014,	and	chairs	the	Board’s	Risk	Committee	
and	 is	 member	 of	 the	 Compensation	 and	 Gover-
nance	and	Nomination	Committees.

Mr.	Richards	was	Chief	Executive	of	IPGL	(Hold-
ings)	 Ltd.,	 a	 major	 corporate	 holding	 company	
based	 in	 the	 United	 Kingdom.	 He	 also	 served	 as	
Chairman	of	Exotix	Holdings	Ltd.,	a	frontier	mar-
kets	 brokerage	 and	 investment	 bank,	 and	 Direc-
tor	of	Singapore	Life,	a	rapidly	growing	digital	life	
insurance	group	operating	across	Southeast	Asia.	
Mr.	 Richards	 is	 also	 a	 non-executive	 director	 of	
international	 financial	 services	 search	 specialist	
Sheffield	Howarth.	

Mr.	 Richards	 brings	 considerable	 experience	 in	
emerging	market	banking	and	investment.	He	was	
Partner	and	Global	Head	of	Financial	Services	at	
Actis,	one	of	the	world’s	leading	and	most	ethical	
emerging	 market	 private	 equity	 groups.	 During	
11	years	at	Actis,	Mr.	Richards	was	responsible	for	
building	 many	 successful	 companies	 in	 Africa,	
Asia	and	Latin	America.

He	previously	spent	18	years	at	Barclays	in	senior	
roles	including	CFO	of	the	International	Offshore	
Bank,	 Director	 of	 Group	 Strategy,	 and	 Head	 of	
Group	Corporate	Development.

Prior	 to	 joining	 Fairfax,	 Mr.	 Khosrowshahi	 was	
the	 President	 and	 CEO	 of	 Fuji	 Fire	 &	 Marine	 In-
surance	 Company	 Ltd.,	 based	 in	 Japan.	 He	 is	 the	
only	 non-Japanese	 individual	 who	 has	 been	 the	
President	of	a	publicly	traded	Japanese	insurance	
company.	In	2002,	Fuji	Fire	&	Marine	embarked	on	
hefty	reforms	after	an	investment	by	major	share-
holders	American	International	Group	(AIG)	and	
ORIX	 Corporation.	 He	 was	 elected	 President	 in	
June	 2004	 and	 successfully	 implemented	 a	 turn-
around	strategy	to	return	Fuji	to	profitability	and	
growth	 by	 taking	 strategically	 leading	 positions	
within	the	insurance	industry	in	Japan.

From	2001	to	2004,	he	was	the	President	of	AIG’s	Gen-
eral	Insurance	operations	based	in	Seoul,	South	Ko-
rea	where	a	major	restructuring	plan	resulted	in	sig-
nificant	revenue	and	profitability	increases	through	
specific	 product	 and	 channel	 strategies.	 From	 1997	
to	2001,	Mr.	Khosrowshahi	was	Vice	Chairman	and	
Managing	Director	of	AIG	Sigorta	based	in	Istanbul,	
Turkey,	 and	 was	 involved	 in	 negotiating	 strategic	
alliances	and	joint	ventures	with	Turkish	conglomer-
ates	 and	 working	 with	 governmental	 regulators	 to	
improve	 support	 for	 new	 product	 introductions	 to	
the	emerging	Turkish	insurance	market.

Prior	to	this	position,	he	was	Regional	Vice	President	
of	 AIG’s	 domestic	 property	 and	 casualty	 operations	
for	 the	 Mid-Atlantic	 region	 based	 in	 Philadelphia.	
He	also	held	various	underwriting	and	management	
positions	 with	 increasing	 responsibilities	 at	 AIG’s	
headquarters	in	New	York	after	he	joined	AIG	in	1986.

He	has	served	on	the	board	of	the	Foreign	Affairs	
Council	 and	 the	 Insurance	 Society	 of	 Philadel-
phia.	He	has	also	been	a	council	member	of	USO	in	
South	Korea,	the	Chairman	of	the	insurance	com-
mittee	of	the	American	Chamber	of	Commerce	in	
South	 Korea,	 and	 a	 member	 of	 the	 Turkish	 Busi-
nessmen’s	Association.	He	is	also	a	member	of	the	
U.K.	Chartered	Insurance	Institute.

Mr.	 Khosrowshahi	 obtained	 an	 MBA	 in	 1986	 fol-
lowing	 an	 undergraduate	 degree	 in	 Mechanical	
Engineering	 in	 1983	 from	 Drexel	 University.	 He	
participated	 in	 the	 Executive	 Development	 Pro-
gram	 at	 the	 Wharton	 School	 of	 the	 University	 of	
Pennsylvania	in	2003	and	is	a	regular	lecturer	at	
universities	and	insurance	institutes.

Mr. Bijan Khosrowshahi 
Non-Executive Director of the Board, 
Chair of CIB’s Compensation Committee

Mr.	 Bijan	 Khosrowshahi	 has	 sat	 on	 CIB’s	 Board	
of	 Directors	 as	 a	 Non-Executive	 Member	 since	
October	 2014,	 representing	 the	 interest	 of	 Fair-
fax	 Financial	 Holdings	 Ltd.	 Mr.	 Khosrowshahi	
chairs	 the	 Compensation	 Committee	 and	 is	 a	
member	 of	 the	 Risk	 and	 Governance	 and	 Nomi-
nation	Committees.

Mr.	 Khosrowshahi	 is	 the	 President	 and	 CEO	 of	
Fairfax	International.	He	joined	Fairfax	Financial	
Holdings	 in	 June	 2009	 and	 is	 currently	 based	 in	
London,	 UK.	 Fairfax	 is	 a	 financial	 services	 hold-
ing	 company	 which,	 through	 its	 subsidiaries,	 is	
engaged	 in	 property	 and	 casualty	 insurance	 and	
reinsurance	 and	 investment	 management.	 Fair-
fax	is	listed	on	the	Toronto	Stock	Exchange.

Fairfax	 International	 focuses	 on	 expanding	
Fairfax	 Financial	 Holdings’	 insurance	 presence	
outside	 North	 America.	 Mr.	 Khosrowshahi	 also	
represents	 Fairfax’s	 interests	 as	 a	 board	 mem-
ber	 at	 the	 Gulf	 Insurance	 Group	 K.S.C.P.,	 Gulf	
Insurance	 &	 Reinsurance	 Company	 in	 Kuwait,	
Bahrain	 Kuwait	 Insurance	 Company	 B.S.C.,	
Arab	 Misr	 Insurance	 Group	 S.A.E.	 in	 Egypt,	
Arab	 Orient	 Insurance	 Company	 in	 Jordan,	
Gulf	 Sigorta	 A.S.	 in	 Turkey,	 Alliance	 Insurance	
Company	P.S.C	in	the	UAE,	Jordan	Kuwait	Bank	
in	 Jordan,	 Colonnade	 Insurance	 S.A.	 in	 Luxem-
bourg,	 Southbridge	 Compañía	 de	 Seguros	 Ge-
nerales	 S.A.	 in	 Chile,	 La	 Meridional	 Compañía	
Argentina	de	Seguros	S.A.	in	Argentina,	and	SBS	
Seguros	Colombia	S.A.	in	Colombia.

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Public	 Administration	 (MPA)	 from	 the	 Harvard	
School	 of	 Government;	 and	 Ph.D.	 in	 Social	 and	
Economic	 Development	 from	 the	 University	 of	
Manchester,	 UK.	 She	 also	 has	 a	 degree	 in	 Arts	
from	Université	Sorbonne-Paris	IV.	

Dr.	 Abou-Zeid	 has	 received	 numerous	 interna-
tional	awards	and	recognitions	for	her	excellence	
in	 leadership.	 She	 has	 been	 decorated	 with	 the	
Wissam	 Alaouite	 from	 HM	 King	 Mohamed	 VI	
of	 Morocco,	 named	 “Personalité	 d’avenir”	 by	
the	 Government	 of	 France,	 and	 selected	 as	 one	
of	 “The	 50	 Most	 Influential	 Women	 in	 Africa”.	
She	 has	 also	 received	 the	 “Outstanding	 Alumni	
Award”	from	the	University	of	Manchester.

Dr.	 Abou-Zeid	 is	 also	 member	 of	 the	 prestigious	
Global	 Leaders	 Broadband	 Commission	 for	 Sus-
tainable	 Development	 and	 of	 the	 Stewardship	
Board	for	System	Initiative	on	Shaping	the	Future	
of	Energy.	She	co-leads	the	Steering	Committee	of	
Smart	Africa	and	the	Africa-EU	Digital	Economy	
High	Level	Task	Force.	

Dr. Amani Abou-Zeid 
Non-Executive Director of the Board

Dr.	 Amani	 Abou-Zeid	 has	 served	 as	 a	 Non-Exec-
utive	Board	Member	at	CIB	since	December	2017,	
sitting	 on	 the	 Risk,	 Compensation,	 and	 Gover-
nance	and	Nomination	Committees.

Dr.	 Abou-Zeid	 is	 the	 African	 Union	 Commis-
sioner	 in	 charge	 of	 Infrastructure,	 Energy,	 ICT	
and	 Tourism.	 For	 more	 than	 30	 years,	 she	 has	
served	 in	 leadership	 positions	 at	 international	
organizations	 such	 as	 the	 African	 Development	
Bank	(Af DB),	UNDP,	and	USAID,	with	a	focus	on	
infrastructure	 and	 energy	 programs.	 Over	 her	
career,	 she	 has	 amassed	 a	 remarkable	 mix	 of	
experience	 from	 across	 Africa,	 France,	 the	 UK,	
and	Canada,	working	across	constituencies	with	
a	wide	array	of	stakeholders.

As	 Commissioner	 of	 the	 AfDB,	 she	 has	 managed	
the	 organization’s	 largest	 operational	 portfolio	
and	implemented	national	and	continental	multi-
sectoral	 development	 programs,	 including	 the	
world’s	largest	solar	power	plant	(Nour).	In	2018,	
Commissioner	Abou-Zeid	launched	the	Single	Af-
rican	Air	Transport	Market,	delivering	on	the	first	
flagship	project	for	African	Integration	under	Af-
rican	 Union	 Agenda	 2063.	 She	 also	 launched	 the	
African	 digital	 identity	 DotAfrica,	 among	 other	
continental	initiatives.

An	Egyptian	national,	Dr.	Abou-Zeid	has	enjoyed	
a	 wide-ranging,	 multi-disciplinary	 academic	
training,	including:	a	B.Sc.	in	Electrical	Engineer-
ing	 from	 Cairo	 University;	 MBA	 in	 Project	 Man-
agement	 from	 the	 French	 University	 for	 African	
Development	 (Université	 Senghor);	 a	 Masters	 of	

Mrs. Magda Habib 
Non-Executive Director of the Board

Mrs.	Magda	Habib	has	been	a	Non-Executive	Board	
Member	at	CIB	since	December	2017,	sitting	on	the	
Operations	 and	 Technology,	 Compensation,	 and	
Governance	and	Nomination	Committees.

Mrs.	Habib	is	the	Co-founder	and	Chief	Executive	Of-
ficer	of	Dawi	Clinics,	a	chain	of	primary	care	clinics	
established	in	Egypt	in	2016.	Mrs.	Habib	has	vast	ex-
perience	in	the	technical	information	technology	and	
electronic	payments	fields,	as	well	as	smart	banking	
solutions.	 She	 draws	 upon	 25	 years	 of	 expertise	 in	
various	managerial	arenas,	including	strategic	brand	
management,	consumer	and	retail	marketing,	corpo-
rate	communications,	and	investor	relations.

She	has	also	been	a	Co-founder,	Board	Member,	and	
Chief	 Commercial,	 Marketing	 &	 Strategy	 Officer	 at	
Fawry	 Banking	 and	 Payment	 Technology	 Services.	
As	a	co-founder	 and	a	key	member	of	the	 executive	
team,	Mrs.	Habib	helped	establish	Fawry	as	the	lead-
ing	electronics	payment	platform	in	Egypt	with	more	
than	50,000	payment	points	nationwide.	Mrs.	Habib’s	
journey	with	Fawry	culminated	with	a	successful	exit	
to	a	consortium	of	private	equity	funds	in	2015.	

Prior	to	Fawry,	Mrs.	Habib	spent	nine	years	as	a	mem-
ber	of	Raya	Holding’s	executive	team,	where	she	played	
a	 key	 role	 in	 the	 merger	 and	 development	 of	 Raya	
Group,	as	well	as	being	responsible	for	the	creation	and	
development	 of	 the	 Raya	 brand	 during	 its	 evolution	
into	one	of	Egypt’s	leading	technology	players.

Mrs.	 Habib	 obtained	 an	 MBA	 from	 INSEAD,	
France.	 She	 holds	 a	 B.Sc.	 with	 Honors	 in	 Com-
puter	Science	from	AUC.	

7

Committees help 
the BoD fulfill its 
responsibilities

Board of Directors’ Committees
CIB’s	 BoD	 has	 seven	 standing	 committees	 that	 as-
sist	in	fulfilling	its	responsibilities.	Each	committee	
chairperson	 is	 responsible	 for	 briefing	 the	 BoD	 on	
the	 major	 issues	 raised	 by	 the	 committee	 he/she	
chairs.	 Such	 briefings	 enable	 the	 members	 of	 the	
BoD	to	carry	out	their	duties	in	an	effective	manner.	
Each	 committee	 operates	 under	 a	 written	 charter	
that	sets	out	its	responsibilities	and	composition	re-
quirements,	reporting	to	the	BoD	on	a	regular	basis.	
Separate	 committees	 may	 be	 set	 up	 by	 the	 BoD	 to	
consider	specific	issues	when	the	need	arises.

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SuSTAInABILITy >> Corporate Governance

Non-Executive Committees

Executive Committees 

Committee

Members

Key Responsibilities

Committee

Members

Key Responsibilities

Audit Committee
Supervising	the	quality	and	
integrity	of	CIB’s	financial	
reporting

Chair: 
Mr.	Jawaid	Mirza	

Members:	
Dr.	Sherif	Kamel
Mr.	Yasser	Hashem

This	Committee	was	established	to	offer	effective	oversight	of	the	in-
tegrity	of	the	Bank’s	financial	reporting	process,	the	effectiveness	of	the	
Bank’s	internal	control	system,	and	its	compliance	with	all	statutory	
requirements.	 The	 Committee	 is	 also	 responsible	 for	 overseeing	 and	
reviewing	the	performance	of	the	Bank’s	internal	audit	and	compliance	
functions,	as	well	as	the	work	of	the	Bank’s	external	auditors	to	ensure	
the	independence	and	objectivity	of	each	and	the	quality	of	the	audit	
and	compliance	processes.	The	Committee	met	five	times	in	2018.

Management Committee
Responsible	for	executing	the	
Bank’s	strategy	as	approved	
by	the	BoD	and	in	compliance	
with	the	Bank’s	policies

Governance  and  Nomination 
Committee
Responsible	for	CIB’s	corporate	
governance	as	well	as	the	
BoD’s	nomination	process	and	
succession	planning

Chair: 
Mr.	Yasser	Hashem	

Members:	
All	other	NEDs

This	Committee	advises	the	BoD	on	the	general	oversight	of	gover-
nance	matters	and	ensures	the	promotion	of	a	sound	governance	cul-
ture	within	the	BoD	and	the	Bank.	This	entails	a	periodic	review	of	the	
Bank’s	corporate	governance	structure	and	recommending	changes,	
when	 and	 if	 necessary,	 to	 the	 BoD.	 The	 Committee	 also	 sits	 as	 the	
Nomination	Committee	with	the	primary	objective	of	setting	crite-
ria	 for	 selecting	 new	 directors	 and	 assisting	 the	 BoD	 in	 identifying	
individuals	 qualified	 to	 become	 BoD	 members	 and	 recommending	
director	nominees	to	shareholders.	Besides	these	functions,	the	Com-
mittee	 provides	 advice	 and	 assistance	 to	 the	 BoD,	 when	 necessary,	
with	 respect	 to	 a	 potential	 successor	 to	 the	 Bank’s	 Chief	 Executive	
Officer.	The	committee	met	four	times	in	2018.

Compensation Committee
Responsible	for	compensation	
of	the	BoD	and	the	Bank’s	
executive	officers

Chair: 
Mr.	Bijan	Khosrow-
shahi	

Members:	
All	other	NEDs

This	Committee	was	established	to	provide	guidance	to	the	BoD	
with	 regards	 to	 the	 appropriate	 compensation	 for	 the	 BoD	 and	
the	Bank’s	executive	officers	and	to	ensure	that	compensation	is	
consistent	with	the	Bank’s	objectives,	strategy,	and	control	envi-
ronment.	The	Committee	ensures	that	clear	policies	for	the	Bank’s	
salaries	and	compensation	schemes	are	in	place	and	that	they	are	
effective	at	attracting	and	retaining	the	best	caliber	professionals.	
The	Committee	met	two	times	in	2018.

Risk Committee
Supervising	risk	management

Chair: 
Mr.	Mark	Richards	

Members:	
Mr.	Jawaid	Mirza
Mr.	Bijan	Khosrow-
shahi
Dr.	Amani	Abou-Zeid

Operations and Technology 
Committee
Assisting	the	BoD	in	overseeing	
Bank	operations,	technology	
strategy,	and	operations	and	
technology	risk

Chair: 
Dr.	Sherif	Kamel	

Members:	
Mr.	Jawaid	Mirza
Mrs.	Magda	Habib

This	 Committee	 oversees	 risk	 exposure	 management	 functions	
and	 assesses	 management’s	 compliance	 with	 the	 risk	 strategies	
and	 policies	 approved	 by	 the	 BoD	 through	 periodic	 reports	 sub-
mitted	by	the	Risk	Management	Group.	The	Committee	makes	rec-
ommendations	to	the	BoD	regarding	risk	management	strategies	
and	policies	(including	those	related	to	capital	adequacy,	liquidity	
management,	various	types	of	risk:	credit,	market,	operation,	com-
pliance,	reputation,	and	any	other	risks	the	Bank	might	be	exposed	
to).	The	Committee	met	four	times	in	2018.

This	Committee	was	established	to	provide	oversight	of	the	Bank’s	
operations,	 technology	 strategy,	 and	 significant	 investments	 in	
support	of	this	strategy,	as	well	as	operations	and	technology	risk	
management.	The	Committee	met	four	times	in	2018.

The	Committee	is	responsible	for	executing	the	Bank’s	strat-
egy	 as	 approved	 by	 the	 BoD.	 The	 Committee	 manages	 the	
day-to-day	functions	of	the	Bank	to	ensure	alignment	with	
strategy,	effective	controls,	risk	assessment,	and	efficient	use	
of	 the	 Bank’s	 resources.	 The	 Committee	 also	 monitors	 the	
Bank’s	strategic	affiliates	and	subsidiaries.	The	Committee	
met	16	times	in	2018.

Chair: 
Mr.	Hussein	Abaza	

Voting Members:	
Mr.	Ahmed	Issa	–	CEO	
Consumer	Banking

Mr.	Amr	El-Ganainy	
–	CEO	Institutional	
Banking

Mr.	Mohamed	Sultan	–	
Chief	Operating	Officer

Ms.	Pakinam	Essam	–	
Chief	Risk	Officer

High Lending and Investment 
Committee
Responsible	for	asset	alloca-
tion,	quality,	and	development

Chair: 
Mr.	Hussein	Abaza	

Members:	
CIB	Senior	
Management

This	Committee	is	responsible	for	managing	the	assets	side	
of	the	balance	sheet	and	its	provisioning.	Under	the	authori-
ties	delegated	to	the	Committee	as	stipulated	in	the	Bank’s	
Credit	and	Investment	Policies,	it	is	empowered	to	take	deci-
sions	respecting	asset	allocation.	The	Committee	convened	
weekly	throughout	2018	and	met	50	times.

External Auditor
The	 Board	 Audit	 Committee	 recommends	 the	
appointment	 and/or	 termination	 of	 the	 external	
auditor,	which	is	approved	at	the	General	Assembly	
Meeting	of	Shareholders.	Moreover,	the	Board	Audit	
Committee	 evaluates	 the	 performance	 of	 the	 ex-
ternal	auditor	and	endorses	the	prepared	financial	
statements	to	ensure	they	reflect	the	Bank’s	perfor-
mance	 and	 faithfully	 reveal	 its	 genuine	 financial	
position.	In	adherence	to	CBE	regulations,	external	
auditors	are	reappointed	every	five	years	to	ensure	
objectivity	and	exposure	to	new	practices.

Shareholders’ Rights
CIB’s	 Annual	 General	 Meeting	 of	 Shareholders	 is	
held	 in	 March	 each	 year,	 no	 later	 than	 six	 months	
after	the	end	of	the	Bank’s	financial	year.	The	Gen-
eral	Assembly	provides	a	platform	for	shareholders	
to	 exercise	 their	 voting	 rights.	 Additional	 Extraor-
dinary	 General	 Shareholder	 meetings	 may	 be	 con-
vened	at	any	time	by	the	BoD.	Shareholder	consent	
is	required	for	key	decisions	such	as:
•	 Adoption	of	financial	statements
•	 Voting	on	proposed	dividends	by	the	BoD
•	 Significant	 changes	 to	 the	 Bank’s	 corporate	

governance	practices
•	 Remuneration	policy
•	 Remuneration	of	Non-Executive	Directors
•	 Appointment	of	the	external	auditor
•	 Appointment,	 suspension,	 or	 dismissal	 of	 the	

members	of	the	BoD

•	 Issuance	of	shares	or	rights	to	shares,	restriction	
or	exclusion	of	preemptive	rights	of	sharehold-
ers,	and	repurchase	or	cancellation	of	shares

•	 Amendments	to	the	Articles	of	Association

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SuSTAInABILITy

Management  
Committee

Mr. Hussein Abaza
Chief Executive Officer and Board Member 
Mr.	Hussein	Abaza	leads	strategy	and	operations	
at	 CIB,	 an	 institution	 with	 more	 than	 6,750	 em-
ployees	serving	more	than	1.3	million	customers,	
including	Egypt’s	500	largest	corporations,	online	
and	at	203	branches,	917	ATMs,	and	13,446	points	
of	 sale	 nationwide.	 Mr.	 Abaza	 has	 been	 Chief	
Executive	 Officer	 and	 a	 Member	 of	 the	 Board	 of	
Directors	since	March	2017.	He	assumed	this	posi-
tion	 after	 a	 six-year	 run	 as	 CEO	 of	 Institutional	
Banking.	Prior	to	this,	Mr.	Abaza	was	the	Bank’s	
Chief	 Operating	 Officer	 and,	 from	 2001	 to	 2010,	
its	 Chief	 Risk	 Officer	 responsible	 for	 managing	
credit,	market,	and	operational	risk	across	CIB.	

Mr.	Abaza	is	also	a	leader	of	the	Bank’s	award-win-
ning	investor	relations	program,	in	which	capacity	
he	has	helped	CIB	grow	from	a	market	capitaliza-
tion	 of	 EGP	 10.8	 billion	 in	 2008	 to	 EGP	 86	 billion	
as	 of	 December	 2018.	 Under	 Hussein’s	 leadership,	
the	 team	 managed	 Ripplewood’s	 2009	 exit	 from	
CIB,	 the	 entry	 into	 the	 shareholding	 structure	 of	
global	emerging	markets	private	equity	firm	Actis,	
and	 the	 subsequent	 sale	 of	 Actis’s	 6.5%	 stake	 to	
Canadian	 insurance	 firm	 Fairfax	 Financial	 Hold-
ing	 Ltd.	 in	 the	 Egyptian	 Exchange’s	 first	 block	
trading	 transaction.	 The	 Bank’s	 IR	 program	 has	
taken	home	wins	from	the	Extel	/	MEIRA	poll	for	
five	consecutive	years,	from	2014	to	2018.	

In	 more	 than	 25	 years	 with	 CIB,	 Mr.	 Abaza	 has	 be-
come	 actively	 involved	 in	 the	 Bank’s	 regionally	 re-
nowned	credit	training	program,	providing	talented	
young	bankers	with	the	theoretical	basis	and	hands-
on	experience	needed	to	assess	the	creditworthiness	
of	organizations	across	all	sectors	of	the	economy.	

He	brings	to	CIB	a	sharp	interest	in	financial	mar-
kets	and	non-bank	financial	services,	having	served	
as	Head	of	Research	and	then	Managing	Director	at	
EFG	Hermes	Asset	Management	from	1995	until	his	
return	to	CIB	in	2001.	He	called	on	that	experience	
from	2014	to	2017	when	he	was	Chairman	of	CI	Capi-
tal,	a	leading	Egyptian	investment	bank	and	subsid-
iary	of	CIB	until	the	Bank	exited	its	investments.

Mr.	Abaza	joined	CIB	after	obtaining	his	BA	in	Busi-
ness	 Administration	 from	 AUC.	 He	 has	 pursued	
post-graduate	 training	 and	 education	 in	 Belgium,	
Switzerland,	London,	and	New	York.	

Mr. Mohamed Sultan
Chief Operating Officer
Mr.	 Mohamed	 Sultan	 is	 CIB’s	 Chief	 Operating	 Of-
ficer,	a	role	he	assumed	in	February	2015.	He	joined	
CIB	 as	 Head	 of	 Consumer	 Operations	 in	 2008,	
and	within	six	months	was	appointed	Head	of	the	
Operations	 Group.	 In	 September	 2014,	 Mr.	 Sultan	
was	 appointed	 Head	 of	 Operations	 and	 IT	 before	
assuming	his	role	as	COO.

Under	 his	 leadership	 and	 management,	 the	 Opera-
tions	Group	was	significantly	developed,	resulting	in	
major	 expansions	 within	 the	 operations	 function.	
New	 divisions	 were	 established	 serving	 the	 expan-
sion	 of	 the	 business	 or	 merging	 several	 operations	
divisions,	 including	 Corporate	 Services,	 Alternative	
Channels,	and	Real	Estate	and	Facility	Management.

In	his	continuous	efforts	to	enhance	the	Bank’s	in-
ternal	and	external	customer	experience	in	align-
ment	 with	 CIB’s	 overall	 objectives	 and	 strategic	

goals,	multiple	departments	were	established,	in-
cluding	Treasury	Middle	Office,	Operations	Con-
trol	 Management,	 Retail	 Operations,	 Customer	
Care	 and	 Experience,	 as	 well	 as	 the	 Sustainable	
Development	Department.

His	vision	brought	about	the	establishment	of	the	
Security	and	Resilience	Management	Group,	with	
a	 clear	 strategic	 mandate	 to	 develop	 and	 firmly	
establish	 the	 Bank’s	 business	 continuity	 and	 cy-
ber	 security	 management	 capabilities.	 Under	 his	
leadership,	 CIB	 has	 obtained	 ISO22301:2012	 Cer-
tification	 in	 Business	 Continuity	 Management,	
positioning	CIB	as	the	pioneer	and	leader	among	
peer	financial	institutions	in	the	market.

In	 2015	 and	 2016,	 Mr.	 Sultan	 led	 a	 major	 trans-
formation	 strategy	 in	 the	 IT	 Department,	 adding	

significant	 value	 to	 existing	 technology	 and	 en-
hanced	 infrastructure.	 The	 aim	 was	 a	 more	 solid	
foundation	that	provides	superior	services	to	cus-
tomers	and	allows	the	business	to	grow	smoothly	
as	 the	 Bank	 moves	 forward.	 Mr.	 Sultan	 has	 also	
been	leading	programs	under	the	Bank’s	Strategic	
and	 Digital	 Transformational	 Agenda	 and	 has	
played	a	significant	role	in	expediting	the	adoption	
of	digital	technologies	with	the	aim	of	maintaining	
CIB’s	role	as	market	leader	in	this	domain.

Prior	to	joining	CIB,	Mr.	Sultan	held	the	positions	
of	Vice	President	of	Branch	Operations	and	Con-
trol	 Management	 at	 Mashreq	 Bank	 and	 Country	
Operations	 Head	 at	 the	 National	 Bank	 of	 Oman.	
He	 has	 attended	 several	 leadership	 programs	 in	
top	 business	 schools	 and	 is	 also	 an	 alumnus	 of	
INSEAD	Business	School.	

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SuSTAInABILITy >> Management Committee

Mr. Amr El Ganainy
Chief Executive Officer, Institutional Banking
Mr.	Amr	El	Ganainy	joined	CIB	in	2004	as	General	
Manager	 of	 the	 Financial	 Institutions	 Group.	 In	
January	 2010,	 he	 assumed	 his	 role	 as	 President	
of	 the	 Global	 Customer	 Relations	 Department,	
before	taking	on	his	current	role	in	June	2017.	

Mr.	 El	 Ganainy	 is	 the	 Chairman	 of	 International	
Securities	&	Services	Co.	(Falcon	Group),	a	Board	
Member	of	CI	Capital	Holding	Co.,	Board	Member	
of	 Telecom	 Egypt	 Co.,	 Board	 Member	 of	 Misr	 for	
Central	 Clearing,	 Depositary	 and	 Registry	 Co.,	
Board	 Member	 of	 The	 Egyptian	 Holding	 Co.	 for	
Airports	 and	 Air	 Navigation,	 General	 Assembly	
Member	of	Egyptair	Holding	Co.,	Honorary	Chair-
man	 of	 Inter-Arab	 Cambist	 Association	 (ICA),	
Honorary	Chairman	of	Egyptian	Dealers	Associa-
tion	 (ACI	 Egypt),	 and	 a	 member	 of	the	 American	
Chamber	of	Commerce	in	Egypt.

Mr.	El	Ganainy	has	served	as	Chairman	of	CI	Asset	
Management	Co.,	Chairman	of	Commercial	Inter-
national	Brokerage	Co.,	Board	Member	of	TE	Data,	
Executive	Board	Member	of	ACI	International	(The	
Financial	 Market	 Association),	 Board	 Member	 of	
Royal	&	Sun	Alliance	Insurance	Co.,	and	the	Chair-
man	of	Capital	Securities	Brokerage	Co.

Prior	 to	 joining	 CIB,	 Mr.	 El	 Ganainy	 worked	 at	
the	 United	 Bank	 of	 Egypt	 as	 General	 Manager,	
Treasurer	and	Head	of	Correspondent	Banking	
and	 was	 Chief	 Dealer	 of	 the	 Export	 Develop-
ment	 Bank.	 He	 began	 his	 career	 as	 a	 dealer	 at	
Suez	Canal	Bank.

Mr. Ahmed Issa
Chief Executive Officer, Retail Banking
Mr.	Ahmed	Issa	is	the	Chief	Executive	officer	of	Retail	
Banking,	a	responsibility	he	assumed	in	January	2017.	
He	started	his	banking	career	in	1993	at	CIB	branches	
and	 attended	 CIB’s	 industry-leading	 credit	 course	
in	 1994.	 He	 was	 later	 promoted	 through	 the	 ranks	
within	CIB’s	Corporate	and	Investment	Banking	divi-
sions	between	1995	and	2001.	His	career	has	seen	him	
take	on	notable	positions	such	as	Head	of	Research	
at	CIBC,	Managing	Director	of	CI	Capital	Investment	
Banking,	Head	of	the	Financial	Institutions	Group	at	
CIB	 Corporate	 Banking,	 Chairman	 of	 Egypt’s	 lead-
ing	 lease	 finance	 company,	 Corplease,	 Chairman	 of	
Egypt’s	largest	security	company,	Falcon	Group,	and	
the	first	Head	of	Strategic	Planning	at	CIB.

Mr.	Issa	is	an	industry	veteran,	chairing	the	Bank-
ing	 and	 Finance	 Committee	 of	 the	 American	
Chamber	 of	 Commerce	 in	 Egypt	 and	 speaking	
regularly	 at	 the	 chamber’s	 industry	 committee	
meetings.	He	was	Chair	of	the	Audit	Committee	of	
the	Board	at	the	Ministry	of	Civil	Aviation	Finance	
Holding	Company	and	in	2017	was	selected	by	His	
Excellency	 the	 Prime	 Minister	 of	 Egypt	 to	 sit	 on	
the	Board	of	Egypt’s	Trade	Development	Authority.	
In	April	2018,	at	the	request	of	His	Excellency	the	
Minister	 of	 Aviation,	 he	 became	 a	 member	 of	 the	
Board	of	Directors	at	Egyptair	Holding	Company.

Mr.	Issa	has	been	industrious	about	self-develop-
ment	 throughout	 his	 career.	 In	 2001,	 he	 earned	
an	MBA	from	the	University	of	North	Carolina	at	
Chapel	 Hill.	 He	 was	 a	 Fulbright	 Scholar	 at	 Har-
vard	University	and	at	Merrill	Lynch	in	1997.	

Ms. Pakinam Essam 
Chief Risk Officer 
Ms.	 Pakinam	 Essam	 serves	 as	 CIB’s	 Chief	 Risk	
Officer	 (CRO),	 having	 been	 appointed	 in	 Janu-
ary	 2011.	 Since	 then,	 she	 commenced	 the	 Risk	
Transformation	Process,	and	the	CIB	Risk	Group	
evolved	into	a	forward-looking,	holistic	organiza-
tion	 with	 an	 integrated	 view	 of	 risks,	 covering	
all	 key	 areas	 including	 institutional	 banking,	
consumer	 banking,	 business	 banking,	 market,	
operational,	liquidity,	and	interest	rate	risks.	She	
has	 expanded	 the	 group’s	 coverage	 to	 focus	 on	
emerging	 non-financial	 risks,	 such	 as	 conduct,	
cyber	 security,	
information	 security,	 vendor	
management,	 IT,	 reputation,	 and	 social	 and	 en-
vironmental	risks.	Ms.	Essam	is	championing	the	
Bank’s	 Enterprise	 Risk	 Management	 framework,	
with	 emphasis	 on	 infrastructure,	 process,	 envi-
ronment,	and	risk	culture.	

Under	her	leadership,	CIB	has	been	recognized	for	
six	 prestigious	 risk	 awards	 by	 Asian	 Banker	 Sin-
gapore	 for	 the	 Middle	 East	 and	 Africa	 in	 the	 fol-
lowing	 categories:	 Enterprise	 Risk	 Management,	
Retail	Risk,	Liquidity	Risk,	and	Operational	Risk.	

Ms.	Essam	is	a	key	member	of	the	Bank’s	executive	
committee	 and	 an	 active	 member	 of	 the	 Bank’s	
Sustainability	Steering	Committee	and	the	Board	
of	Trustees	of	the	CIB	Foundation.

Ms.	Essam	joined	CIB	after	graduating	 from	the	
Faculty	of	Economics	and	Political	Science,	Cairo	
University,	and	has	over	25	years	of	experience	in	
banking	and	risk	management.

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SuSTAInABILITy 

Sustainable Development  
Department

The	report	provides	insight	into	the	Bank’s	energy	
use	 and	 net	 greenhouse	 gas	 (GHG)	 emissions	 in	
terms	of	tons	of	carbon	dioxide	equivalent	(tCO2e).	
CIB’s	2017	 report	covers	52	branches	 and	899	em-
ployees	 in	 the	 Giza	 and	 Alexandria	 governorates	
—	 two	 of	 the	 top	 GHG	 emitting	 governorates	 in	
Egypt,	with	populations	of	8.7	million	and	5.2	mil-
lion	inhabitants	and	emissions	of	28	million	and	17	
million	MtCO2e,	respectively.	

CIB’s	emissions	per	employee	for	scopes	1	and	2	were	
5.60	MtCO2e,	higher	than	the	median	of	the	bank-
ing	sector’s	emissions	for	scope	1	and	2	emissions	of	
4.50	 MtCO2e/employee	 and	 the	 international	 best	
practice	 2.82	 MtCO2e/employee,	 according	 to	 the	
Carbon	Disclosure	Project	organization	(CDP).	The	
Bank	needs	therefore	to	cut	its	emissions	by	at	least	
20%	to	reach	median	ranges.

CIB	strives	 to	 adapt	and	contribute	 to	the	 evolv-
ing	 landscape	 of	 the	 business	 community	 and	
harness	 challenges	 and	 opportunities	 alike	 to	
support	 long-term	 value	 creation	 while	 ensur-
ing	 a	 more	 sustainable,	 inclusive,	 and	 climate-
resilient	future.	Aligning	CIB’s	activities	with	the	
Sustainable	 Development	 Goals	 (SDGs),	 Egypt’s	
Vision	2030,	and	the	Paris	Agreement	on	Climate	
Change	is	a	crucial	step	in	this	direction.	Equally	
important	is	partnering	with	leading	global	enti-
ties	to	achieve	synergies.	

Instilling	 a	 bank-wide	 culture	 of	 sustainability	 re-
mains	at	the	core	of	CIB’s	agenda.	We	are	also	gradu-
ally	and	responsibly	integrating	environmental,	social,	
and	governance	(ESG)	considerations	into	our	policies,	
core	business,	and	day-to-day	practices.	This	effort	is	
reinforced	by	systematic	awareness-raising	activities,	
cross-departmental	 training,	 e-learning	 programs,	
and	the	use	of	a	variety	of	social	media	channels.	

Managing our Ecological Footprint
CIB	 is	 managing	 its	 environmental	 footprint	 by	
applying	 the	 highest	 standards	 and	 employing	 the	
greatest	resources	when	it	comes	to	mitigating	its	en-
ergy	and	 water	consumption,	 carbon	footprint,	and	
waste	management.	Considerable	progress	has	been	
made	 since	 2014	 in	 this	 regard	 despite	 significant	
growth	in	the	Bank’s	operations	and	headcount.

CIB Carbon Footprint Calculations
Stemming	 from	 its	 serious	 commitment	 to	 sustain-
ability	 and	 transparency,	 and	 in	 line	 with	 the	 SDGs	
and	 Egypt’s	 Vision	 2030,	 CIB	 issued	 its	 first	 Carbon	
Footprint	Report	in	2017.	This	new	reporting	effort	is	
a	 natural	 progression	 following	 the	 Bank’s	 sustain-
ability	reports	published	in	2015,	2016,	and	2017.	This	
initiative	places	CIB	at	the	forefront	of	Egypt’s	banking	
sector	 with	 regards	 to	 a	 comprehensive	 carbon	 foot-
print	assessment	and	sets	the	standards	for	our	peers.

40%

Annual savings in energy 
consumption

CIB’s EMISSIONS PER SCOPE

(MtCO2e)

Scope 1 – Direct Emissions

Owned	Vehicles

Refrigerants	Leakage

Scope 2 – Direct Emissions

Purchased	Electricity

Scope 3 – Indirect Emissions

Transportation

Aerial	Transportation

Water	and	Wastewater

Paper	Consumption

Solid	Waste	Disposal

14%

991.41

60.82

54%

3,983.60

32%

1,135.90

262.82

21.56

54.59

852.03

Total Emissions 

Emissions/Employee MtCo2e

Emissions/Employee MtCo2e (Scopes 1 & 2)

7,362.73

8.19 MtCo2e

5.60 MtCo2e

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SuSTAInABILITy >> Sustainable Development Department

Lighting Efficiency 
In	support	of	Egypt’s	promising	nation-wide	Lighting	Efficiency	Improvement	Initia-
tive,	 we	 transitioned	 to	 LED	 lighting	 systems	 across	 our	 premises	 in	 2017.	This	 re-
duced	the	Bank’s	energy	consumption	by	11	KWs	between	2014	and	2018,	according	
to	a	review	conducted	by	the	Egyptian	Ministry	of	Electricity	and	Renewable	Energy.	
Annual	savings	on	electricity	consumption	reached	40%,	and	the	payback	period	was	
14	months.	CIB	received	a	special	award	from	the	Energy	Efficiency	Project	in	recog-
nition	of	its	outstanding	energy	efficiency	efforts.	

Outcome:	CIB’s	electricity	consumption	is	consistently	being	monitored	and	fig-
ures	show	that	usage	in	90	mega	CIB	buildings	(large	premises)	located	in	Egypt’s	
main	cities	has	dropped	2.53%	in	2018	to	18204316.67	KWs	from	the	18666336.64	
KWs	consumed	in	2017.	

Water Efficiency
In	2018,	CIB	initially	installed	1,600	aerators	as	part	of	a	trial	effort	to	reduce	water	
consumption	across	its	premises.	This	project	was	highly	successful,	and	the	Bank	
developed	a	plan	to	install	aerators	across	all	premises	in	Egypt	and	all	new	build-
ings	in	the	coming	years.	This	effort	has	led	us	to	save	103	million	liters	of	water	in	
2018,	a	40%	reduction	in	consumption.	

Outcome:	This	effort	has	led	us	to	save	EGP	518,000	in	water-related	expenses	and	
achieved	a	return	on	our	investment	in	only	four	months.	

Paper Reduction 
Paper	 reduction	 is	 a	 promising	 area	 for	 the	 division.	 Paper	 reduction	 efforts	
spurred	a	healthy	“Paper	Champs!”	competition	between	branch	offices	seeking	
to	cut	down	on	paper	waste.	Any	paper	waste	our	branches	create	is	sold	to	paper	
recycling	 startups.	 Proceeds	 are	 credited	 to	 the	 Sustainability	 Account,	 whose	
credit	is	subsequently	used	for	green	projects	such	as	green	rooftops.	

Outcome:  In	 2018,	 a	 total	 EGP	 184,326	 was	 credited	 to	 the	 Sustainability	 Account	
as	 part	 of	 these	 efforts.	 Despite	 the	 annual	 increase	 in	 CIB’s	 staff	 and	 number	 of	
branches,	bank-wide	paper	consumption	rose	marginally	to	record	38	million	sheets	
in	2018,	up	from	35	million	sheets	in	2017.

Electronic Waste (E-waste) 
With	the	world	becoming	digitally	dependent,	reducing	digital	waste	is	vital.	CIB	
began	 to	 implement	 an	 e-waste	 management	 initiative	 during	 the	 latter	 part	 of	
2017	to	safely	dispose	of	mobiles,	computers,	iPads,	and	similar	devices.	

Outcome:	In	2018,	a	total	of	EGP	1	million	was	credited	to	the	Sustainability	Account	as	
part	of	these	efforts.

National Initiative on Plastic Bag Consumption Reduction 
CIB	is	cooperating	with	the	Ministry	of	Environment	to	participate	in	a	national	
campaign	 to	 promote	 the	 use	 of	 biodegradable	 plastic	 bags.	 It	 sets	 to	 increase	
public	awareness	of	the	hazardous	effects	of	non-biodegradable	plastic	on	human	
health,	 the	 environment,	 and	 the	 economy.	 Biodegradable	 plastic	 bags	 are	 now	
used	across	the	Bank;	a	change	consistent	with	the	international	trend	of	sustain-
able	consumption	and	production.	

Internal Carpooling Application
CIB	 encourages	 its	 employees	 to	 use	 a	 tailored	 carpooling	 application	 called	
Raye7	 CIB	 that	 connects	 CIBians	 who	 want	 to	 carpool	 to	 and	 from	 work	 every	
day.	In	2018,	the	application	was	used	by	over	1,000	employees.	This	initiative	has	
generated	a	positive	environmental	impact,	strengthened	ties	in	our	community,	
and	allowed	us	to	support	young	Egyptian	entrepreneurs.

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SuSTAInABILITy >> Sustainable Development Department

Green Buildings
CIB	 collaborated	 closely	 with	 the	 Housing	 and	 Building	 National	 Research	 Centre	
and	the	Ministry	of	Housing,	Utilities,	and	Urban	Development	to	obtain	an	Egyptian	
Green	Pyramids	Certificate.	This	world-class,	home-grown	initiative	is	comparable	
to	the	internationally	recognized	Leadership	in	Energy	and	Environmental	Design	
(LEED)	standards.	It	is	a	mark	of	distinction	signifying	that	a	building	has	been	con-
structed	or	is	operated	in	a	way	that	is	green,	high-performing,	and	resource-efficient.	
CIB	also	contributed	to	the	development	of	a	Green	Building	Rating	System	–	Green	
Pyramids	Rating	System	(GPRS).	Two	of	our	head	offices	were	awarded	the	highest	
environmental	GPRS	Green	Level	for	meeting	the	following	criteria:

•	 General	accessibility	and	design	quality	that	provides	easy	access	to	all	stakeholders
•	 Use	 of	 renewable	 energy	 sources,	 such	 as	 covering	 the	 building	 with	 solar	
sheets	 (rooftop	 panels	 and	 curved	 façade	 panels)	 and	 installing	 a	 central	
solar	water	heater

•	 Establishment	of	internal	and	external	vertical	gardens	that	improve	air-quality,	
insulation,	 and	 visual	 comfort;	 native	 plants	 are	 used	 and	 consume	 the	 mini-
mum	amount	of	water	through	an	automatic	irrigation	system

•	 Roof	designed	as	a	social	space	with	seating	and	a	cafeteria	shaded	by	solar-grids	
•	 Efficient	 energy	 performance	 through	 use	 of	LED	 lighting,	 occupancy	 sensors,	

and	double-glass	for	insulation

•	 Connection	of	all	electrical,	PV,	HVAC,	and	water	meters	to	a	building	manage-

ment	system	that	ensures	effective	monitoring	and	optimization	

•	 Prevention	of	ozone	depletion	through	use	of	split	units	with	environmentally	

friendly	refrigerant	407-A	

•	 Installation	of	photocell	taps	in	toilets	and	a	gray	water	system	to	minimize	

water	consumption

•	 Adherence	to	sustainable	housekeeping	practices,	such	as	environmentally	friendly	

pesticide	control,	waste	management	policies,	and	use	of	segregated	trash	bins

Noise Audit on Branches 
In	line	with	our	goal	to	protect	the	environment	and	provide	a	better	setting	for	
both	employees	and	customers,	the	Bank	has	voluntarily	conducted	a	review	of	
noise	 ratios	 at	 five	 branches	 that	 serve	 a	 large	 number	 of	 clients	 from	 a	 cross	
section	of	the	population.

CIB	is	following	up	on	the	recommendations	of	the	noise	audit	report.	We	have	cre-
ated	a	task	force	responsible	for	implementing	the	following	changes:

•	 Periodic	maintenance	to	maintain	device	efficiency	
•	 Use	of	soundproof	glass	and	double-glass	in	louder	areas
•	 Reduction	in	the	sound	of	the	Qmatic	system	in	branches

Electronic Tuk-tuks
CIB	 led	 an	 initiative	 to	 transform	 the	 tuk-tuk	 taxi	 system	 in	 El	 Gouna,	 a	 luxury	
Egyptian	resort	on	the	Red	Sea.	El	Gouna	has	made	significant	efforts	to	preserve	its	
environment	and	community	through	efforts	such	as	becoming	a	zero	waste	town,	
producing	organic	food,	and	working	to	become	the	only	carbon-free	resort	in	Egypt.	

Because	 of	 the	 noise	 and	 pollution	 created	 by	 tuk-tuks,	 El	 Gouna	 was	 eager	
to	 replace	 the	 existing	 fleet	 with	 state-of-the-art,	 zero-emission	 solar	 electric	
vehicles.	CIB	proudly	contributed	to	the	project	by	delivering	the	necessary	e-
tuk-tuks	to	El	Gouna.

Accepted locally 
and globally

Classic debit card

Cash and 
purchase

Maximum 
daily limit of 
EGP 500

Accepting 
increase of 
daily cash limit 
through the VIP 
Call Center 

Existing debit 
card pricing 
applies 

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SuSTAInABILITy >> Sustainable Development Department

Inclusion Efforts 

Special-needs Accessibility: A Holistic Approach
This	 issue	 has	 been	 high	 on	 CIB’s	 list	 of	 priorities	
for	 a	 few	 years	 now,	 and	 by	 2018	 we	 successfully	
equipped	26	branches	with	ramps,	low	teller	desks,	
and	toilet	rails.	Additionally,	we	installed	95	talking	
ATMs	 at	 key	 locations	 across	 Egypt.	 In	 addition,	
we	conducted	training	sessions	for	250	front-liners	
and	customer	representatives	on	how	to	best	serve	
customers	 with	 special	 needs.	 This	 training	 was	
conducted	 in	 partnership	 with	 an	 NGO	 with	 an	
extensive	 track	 record	 in	 the	 field	 of	 special	 needs	
advocacy.	 CIB	 is	 also	 developing	 a	 code	 of	 acces-
sibility	that	evaluates	branches’	and	ATMs’	ease	of	
use	to	identify	gaps	and	appropriate	improvements.	
We	 are	 also	 establishing	 partnerships	 to	 increase	
job	 accessibility	 and	 recruitment	 levels	 for	 special	
needs	individuals	in	Egypt.

Recently,	 CIB	 extended	 even	 more	 accessibility	 to	
visually	 impaired	 customers	 by	 providing	 easier	
access	 to	 POS	 terminals.	 Prior	 to	 this,	 access	 was	
limited	to	the	use	of	ATMs.

Monitoring and Reporting 

Science Based Targets Initiative
As	 no	 widely	 accepted	 approach	 exists	 to	 assess	
whether	investing	and	lending	activities	are	aligned	
with	a	2°C	trajectory,	the		Science	Based	Targets	ini-
tiative	(SBTi)	invited	CIB	to	participate	in	a	financial	
sector	working	group	to	develop	a	new	assessment	
methodology.	 SBTi	 is	 a	 partnership	 between	 CDP,	
UN	Global	Compact,	WRI,	and	WWF	that	seeks	to	
increase	 corporate	 ambition	 on	 climate	 action	 by	
mobilizing	 companies	 to	 set	 greenhouse	 gas	 emis-
sion	reduction	targets	so	that	by	2020	we	limit	global	
warming	 to	 2°C.	 Embedding	 science-based	 targets	
as	a	fundamental	component	of	sustainability	man-
agement	practices	is	crucial	in	achieving	this	goal.	

CIB Sustainability Report 
To	 track	 our	 performance	 and	 periodically	
benchmark	 and	 communicate	 our	 progress	 to	
stakeholders,	 we	 identify	 and	 report	 on	 sustain-
ability	KPIs	relevant	to	our	business.	CIB	adheres	
to	 the	 Global	 Reporting	 Initiative	 (GRI)	 stan-
dards,	 which	 provide	 the	 most	 comprehensive	
framework	for	sustainability	reporting.	The	Bank	
has	 been	 developing	 a	 standalone	 sustainability	
report	every	year	since	2014.

Carbon Disclosure Project
CIB	participated	for	the	first	time	in	early	2018	in	
this	 global	 disclosure	 system,	 making	 it	 the	 first	
Egyptian	company	to	do	so.	The	Carbon	Disclosure	
Project	 enables	 companies	 and	 states	 to	 measure	
and	manage	their	environmental	impacts.

Bloomberg Gender Equality Index (GEI)
CIB	 was	 included	 on	 the	 2019	 Bloomberg	 Gender	
Equality	 Index	 (GEI)	 based	 on	 data	 collected	 and	
reported	 in	 2018.	 Of	 the	 230	 companies	 selected	
for	the	GEI,	CIB	became	the	first	Arab	and	African	
company	to	be	named	on	the	index.	The	Bloomberg	
GEI	is	the	world’s	only	comprehensive,	investment-
quality	data	source	on	gender	equality.	Collectively,	
these	 companies	 have	 a	 combined	 market	 capital-
ization	of	USD	9	trillion	and	employ	over	15	million	
people,	7	million	of	whom	are	women.

FTSE4Good Sustainability Index
CIB	was	recognized	by	the	Financial	Times	as	a	con-
stituent	of	the	FTSE4Good	Sustainability	Index	for	
the	third	consecutive	year	in	2018.

EGX Sustainability Index 
In	2018,	CIB	ranked	first	on	in	the	EGX	Sustainabil-
ity	Index	for	the	fifth	consecutive	year.

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Community
Development

CIB’s community development activities 
run the gamut of support to health, sports, 
social welfare, and art

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CoMMunITy DEvELoPMEnT 

Corporate Social  
Responsibility

CIB	 has	 continued	 to	 embed	 corporate	 social	 re-
sponsibility	 (CSR)	 at	 the	 heart	 of	 the	 organization.	
This	year,	it	has	expanded	its	steadfast	commitment	
to	the	communities	in	which	it	operates	by	diversi-
fying	its	community	development	activities,	which	
include	 supporting	 sports,	 fine	 art,	 culture,	 and	
social	care.	It	has	implemented	various	CSR	projects	
and	 provided	 crucial	 support	 to	 the	 initiatives	 of	
other	organizations.	

In	 2018,	 CIB	 continued	 to	 positively	 impact	 its	
communities	 by	 strengthening	 its	 support	 for	
sports	in	Egypt	and	nurturing	the	country’s	ath-
letic	talents.	Squash-related	initiatives	were	again	
at	the	core	of	CIB’s	CSR	agenda,	and	we	broadened	
our	 support	 to	 generate	 more	 opportunities	 and	
value	for	a	wider	community.	

To	 know	 more	 about	 CIB’s	 efforts	 in	 supporting	
Egyptian	athletes	in	the	squash	arena,	please	refer	
to	the	Supporting	the	Best	in	Class:	Squash	section	
of	this	report.	

Supporting  Students  of  Fine  Arts  Faculties:  CIB	
works	hard	to	uncover	hidden	artistic	talent	across	
Egypt	by	shedding	light	on	distinctive	artwork	and	
supporting	students	in	the	faculties	of	fine	arts.	The	
Bank	participated	in	the	exhibition	of	student	proj-
ects	at	the	universities	of	Luxor,	Assuit,	Menya,	and	
Mansoura.	We	acquired	distinctive	works	to	enrich	
our	art	collection	while	incentivizing	young	talents.

Night with Arts at Manial Palace: CIB	sponsored	“Night	
with	the	Arts”	for	the	second	year	in	a	row.	This	year,	the	
exhibition	“Nothing	Vanishes,	Everything	Transforms”	
showcased	 Egypt’s	 rich	 cultural	 heritage,	 having	 been	
held	at	the	historic	Manial	Palace.	With	more	than	500	
renowned	guests	in	attendance,	CIB	displayed	one	of	
its	art	pieces	from	its	art	collection	for	the	first	time.

Africa  Art  Workshop:	 For	 the	 first	 time	 ever,	 CIB	
supported	 an	 African	 painting	 workshop	 led	 by	
Soma	 Art	 School	 in	 the	 Democratic	 Republic	 of	
Congo	during	the	seventh	edition	of	the	Rencontre	
Internationale	d’Art	Contemporain	(RIAC)	event.

Sponsorship  of  Ramadan  Soccer  Tournament 
for Abu El-Rish Children’s Hospital:	CIB	contrib-
uted	 to	 a	 charity	 soccer	 tournament	 last	 Rama-
dan,	 which	 was	 held	 to	 support	 the	 Abu	 El-Rish	
Children	 Hospital.	 All	 the	 tournament’s	 funds	
were	donated	to	the	hospital.	

Promoting  the  Legacy  of  Egyptian  Cinema:  CIB	
maintains	its	commitment	to	preserve	the	legacy	of	
Egypt	across	different	fields,	including	art	and	cin-
ema.	The	Bank	sponsored	the	special	“Cinema	Edi-
tion”	of	the	cultural	magazine	“Rawi”,	which	focuses	
on	Egyptian	heritage.	

Another	 significant	 area	 in	 which	 CIB	 focused	 its	
CSR	efforts	in	2018	is	art	and	culture.	Out	of	a	belief	
that	 the	 advancement	 of	 a	 nation	 stems	 from	 im-
proving	 the	 culture	 and	 aesthetic	 sense	 of	 society,	
CIB	 has	 been	 diversifying	 its	 support	 of	 artistic	
endeavors	throughout	Egypt.

Made  in  Egypt:  CIB	 aims	 to	 support	 entrepre-
neurial	 spirit	 in	 Egypt	 by	 identifying	 distinc-
tive	 artistic	 talents.	 This	 year,	 CIB	 continued	 to	
sponsor	 “Made	 in	 Egypt”,	 an	 exhibition	 of	 young	
Egyptian	 designers	 held	 in	 London	 featuring	 the	
country’s	best	artistic	productions.	

CIB continued to positively impact 
its communities by strengthening 
its support for sports in Egypt and 
nurturing the country’s athletic talents.

CIB’s	 CSR	 initiatives	 and	 activities	 are	 designed	
with	 the	 goal	 of	 making	 a	 positive,	 sustainable	
impact	on	people’s	lives.	

KidZania:  CIB	 and	 KidZania’s	 partnership	 began	
in	2013,	and	since	then,	the	Bank	has	successfully	or-
ganized	several	trips	each	year	to	KidZania	for	more	
than	150	underprivileged	children,	special	needs	chil-
dren,	as	well	as	children	with	health	conditions.	Under	
the	auspices	of	the	CIB	Foundation,	the	trips	provided	
children	a	fun	setting	in	which	to	learn	about	diverse	
banking	 operations,	 such	 as	 issuing	 cheques,	 debit	
cards,	and	depositing	and	withdrawing	money	using	
KidZania’s	official	currency:	Kidzos.	

Autism International Day/ADVANCE:	This	year,	
the	 Bank	 continued	 its	 sponsorship	 of	 the	 Egyp-
tian	Advance	Society	for	Persons	with	Autism	and	
Other	Disabilities	(ADVANCE)’s	annual	ceremony.	
We	also	sponsored	2018	World	Autism	Awareness	
Day	in	Egypt	to	support	the	integration	of	people	
with	 disabilities	 into	 society.	 In	 further	 efforts,	
the	Bank’s	Smart	Village	headquarters	and	select	
branches	 were	 lit	 in	 blue	 in	 solidarity	 on	 World	
Autism	Awareness	Day.	

Beena:	CIB	has	been	the	main	partner	and	finan-
cial	 sponsor	 of	 Beena	 for	 three	 consecutive	 years.	
Beena	 is	 a	 protocol	 signed	 between	 the	 Bank	 and	
the	 Ministry	 of	 Social	 Solidarity	 to	 encourage	 ac-
tive	 youth	 participation	 in	 the	 community	 and	
monitor	 the	 development	 of	 social	 care	 services.	
This	initiative	successfully	attracted	thousands	of	
volunteers	 around	 Egypt	 who	 assisted	 in	 orphan-
ages,	elderly	homes,	and	special-needs	houses.

El Sawy Culture Wheel:	In	2018,	CIB	continued	its	
long-lasting	sponsorship	of	El	Sawy	Culture	Wheel,	
supporting	 its	 various	 intellectual,	 cultural,	 and	
social	activities,	including	concerts	by	internation-
ally	recognized	artists,	cultural	nights,	art	exhibi-
tions,	documentary	films,	and	more.	This	year,	the	
Bank	launched	a	new	initiative	in	cooperation	with	
the	 CIB	 Foundation	 and	 other	 NGOs	 to	 provide	
entertaining	and	educational	programs	at	El	Sawy	
Culture	Wheel	that	target	children.	

Science  Fair  Sponsorship:	 CIB	 sponsored	 a	 sci-
ence	fair	for	school	students	to	foster	the	scientific	
thinking	process	from	an	early	age	and	encourage	
children	 to	 explore	 future	 careers	 in	 scientific	
fields.	The	fair	featured	groups	of	students	from	dif-
ferent	grades	who	submitted	projects	to	a	panel	of	
judges,	which	evaluated	each	project	and	awarded	
numerous	titles	to	winning	teams.	

Exclusive Sponsorship of Hona Al Shabab:	This	
year,	 CIB	 was	 the	 sole	 banking	 sponsor	 of	 the	
second	 season	 of	 CBC’s	 televised	 entrepreneur-
ship	 competition	 Hona	 Al	 Shabab.	 Hosted	 by	
Egyptian	 broadcast	 presenter	 Lamees	 El	 Hadidi,	
the	competition	supports	young	fintech	entrepre-
neurs	 and	 business	 startups.	 Of	 the	 30	 startups	
involved,	interactive	design-lab	startup	Argineer-
ing	nabbed	the	first	place.	After	the	competition,	
a	 special	 event	 was	 held	 in	 CIB	 headquarters	 in	
Smart	 Village	 to	 celebrate	 the	 winners	 and	 con-
testants	with	CIB	senior	management.

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CoMMunITy DEvELoPMEnT

Supporting the  
Best in Class: Squash

In	 2018,	 CIB	 continued	 to	 positively	 impact	 the	
community	 in	 which	 it	 does	 business	 through	 a	
key	 component	 of	 its	 social	 development	 agenda:	
supporting	 and	 nurturing	 the	 country’s	 athletic	
talents.	 At	 CIB,	 we	 recognized	 early	 on	 the	 true	
potential	 of	 Egypt’s	 squash	 players,	 who	 have	
come	 not	 only	 to	 dominate	 world	 rankings,	 but	
completely	revolutionize	the	way	the	game	is	being	
played.	This	year,	we	broadened	our	support	of	the	
sport	 to	 capitalize	 on	 the	 traction	 its	 players	 are	
carving	 out	 globally.	 It	 is	 our	 belief	 that	 support-
ing	these	talents	generates	more	opportunities	and	
value	 for	 the	 Egyptian	 athletic	 community	 and	
raises	the	profile	of	Egypt	on	the	world	stage.	

Sponsorship of Egyptian Squash Federation
CIB	 maintained	 its	 sponsorship	 of	 the	 Egyptian	
Squash	 Federation	 for	 the	 seventh	 consecutive	
year.	 The	 Bank	 also	 expanded	 its	 commitment	
by	 sponsoring	 the	 National	 Women’s	 and	 Junior	
Squash	 Teams.	 This	 support	 has	 played	 a	 direct	
role	 in	 the	 national	 teams’	 accomplishments	
throughout	 the	 year,	 including	 the	 fact	 that	 the	
National	 Junior	 Squash	 Team	 won	 the	 World	
Junior	 Squash	 Championship	 in	 India	 for	 the	
sixth	 time	 since	 1994.	 Almost	 simultaneously,		
the	 National	 Women’s	 Squash	 Team	 was	 named	
Women’s	 World	 Team	 Champion	 in	 China,	 suc-
cessfully	retaining	their	title.

The	 country’s	 dominant	 position	 in	 the	 squash	
world	stems	from	a	tight-knit	squash	community.	
Egyptian	players	have	introduced	a	dynamic	new	
style	 of	 squash	 that	 emphasizes	 offense	 and	 has	
brought	a	flood	of	major	honors	while	entertain-
ing	 spectators	 the	 world	 over.	 Egypt’s	 squash	
community	has	produced	five	world	number	ones	
in	the	men’s	game	and	two	in	the	women’s	game.	
Six	 Egyptian	 players	 are	 among	 the	 world’s	 top	
10	men	players	and	four	Egyptians	are	among	the	
top	10	women	as	of	February	2019.

The	 squash	 community	 embodies	 the	 values	 that	
CIB	strives	to	instill	in	its	own	staff	and	to	promote	
in	 the	 wider	 community.	 Young	 players	 from	 all	
walks	 of	 life	 have	 had	 the	 chance	 to	 display	 their	
excellence	on	the	global	stage	thanks	to	a	steely	per-
severance,	 openness	 to	 competition,	 support	 from	
peers,	and	the	availability	of	resources.	Squash	dem-
onstrates	clearly	what	Egyptian	youth	are	capable	of	
achieving	in	a	competitive	arena	when	they	have	the	
community’s	support	and	attention.	

Currently,	Egyptian	players	hold	the	Men’s	World	
Team	 Championship,	 the	 Women’s	 World	 Team	
Championships,	 and	 the	 Juniors’	 World	 Team	
Championship	titles.

Sponsorship of Squash Tournaments
CIB	 has	 expanded	 its	 squash-related	 sponsor-
ships	to	open	up	doors	for	more	Egyptian	athletes	
to	 progress	 in	 the	 PSA	 world	 rankings.	 The	 first	
was	 the	 CIB	 Wadi	 Degla	 Squash	 Circuit,	 which	
was	 held	 in	 October	 2018	 and	 involved	 over	 40	
players	from	16	countries.	CIB	also	sponsored	the	
CIB	 BlackBall	 Open	 in	 December	 2018,	 the	 first	
major	PSA	Platinum	tournament	to	take	place	in	
Egypt	since	the	Men’s	2016	PSA	World	Champion-
ship.	The	event	witnessed	the	participation	of	48	
top	players	from	all	over	the	world	who	competed	
for	a	prize	of	USD	180,000.	CIB	also	sponsored	the	
Maadi	Club	Squash	Tournament.

Sponsorship of Egyptian Athletes
In	 support	 of	 young	 players	 leading	 the	 world’s	

squash	rankings,	CIB	has	created	special	sponsor-
ships	 to	 help	 six	 talented	 players	 maintain	 their	
rankings	 and	 continue	 representing	 the	 country	
around	 the	 world.	 The	 following	 players	 were	 re-
cipients	of	these	sponsorships:	

Ali Farag – 2nd on the Men’s PSA World Squash List
A	 graduate	 of	 Harvard	 University	 with	 a	 degree	
in	 Mechanical	 Engineering,	 Ali	 Farag	 has	 estab-
lished	himself	as	one	of	the	most	popular	players	
on	 the	 PSA	World	Tour.	The	 26-year	 old	has	won	
14	 PSA	 titles,	 including	 the	 US	 Open	 2017,	 Qatar	
Classic	 2018,	 and	 most	 recently	 the	 JP	 Morgan	
Tournament	of	Champions	in	January,	which	will	
see	him	move	to	the	World	No.	1	spot	for	the	first	
time	in	his	career	in	March	2019.	Farag	managed	
to	reach	the	finals	of	all	seven	tournaments	of	this	
season	so	far.	Farag	is	known	for	his	sportsman-
ship,	as	he	won	the	end-of-season	PSA	Awards,	the	
Fan’s	Player	of	the	Season	award,	and	the	Spirit	of	
Squash	award	in	2016	and	2017.

Nour El-Tayeb – 4th on the Women’s PSA World 
Squash List
Known	 for	 her	 acrobatic	 playing	 style,	 Nour	 El-
Tayeb	is	one	of	the	most	entertaining	and	consis-
tent	players	gracing	the	PSA	World	Tour.	She	is	the	
winner	 of	 eight	 PSA	 titles,	 a	 three-time	 Egyptian	
National	 Champion,	 two-time	 Women’s	 World	
Team	Champion,	and	the	2011	World	Junior	Cham-
pion.	 El-Tayeb	 became	 the	 third-youngest	 Tour	
title	winner	in	2010,	winning	a	second	Tour	title	in		
2011.	 During	 her	 career,	 she	 has	 also	 won	 the	 US	
Open	and	Windy	City	Open.	In	2017,	Farag	and	El-
Tayeb	made	history	by	becoming	the	first	married	
couple	to	win	a	major	sporting	event	on	the	same	
day,	both	winning	the	US	Open.

Tarek Momen – 3rd on the Men’s PSA World 
Squash List
A	graduate	of	AUC’s	School	of	Engineering,	Tarek	Mo-
men	won	his	first	Tour	title	at	the	Irish	Open	in	2011.	
He	is	the	winner	of	six	PSA	titles,	the	biggest	being	the	
PSA	World	Tour	Gold	Channel	Vas	Open	in	London	
2018.	He	was	a	semifinalist	at	the	World	Open	2015	
in	Seattle,	finalist	at	the	Qatar	Classic	Open	2017,	and	
the	Tournament	of	Champions	in	New	York	2018.	He	
was	also	Egypt’s	National	Champion	in	2009.	Momen	
engineered	one	of	the	biggest	squash	shocks	in	recent	
history	 when	 he	 won	 the	 Malaysian	 Open	 in	 2012	
despite	being	unseeded	for	the	competition.	In	2018,	
Momen	nabbed	the	Channel	VAS	Open	title,	and	in	
2019	he	won	the	CCI	International.	

Karim  Abdel  Gawad  –  5th  on  the  Men’s  PSA 
World Squash List
Karim	Abdel	Gawad	emerged	as	one	of	the	world’s	
leading	 players	 in	 the	 2016/17	 season.	 He	 was	 the	
2016	 World	 Champion	 and	 World	 No.1.	 Abdel	 Ga-
wad	is		the	winner	of	20	PSA	tournaments,	and	was	
the	 2016	 Qatar	 classic	 winner,	 2017	 Tournament	
of	 Champions	 (TOC)	 winner,	 and	 the	 2017	 World	
team’s	 winner.	 With	 multiple	 prestigious	 titles	
already	under	his	belt,	the	2016/17	season	saw	him	
rake	in	an	astonishing	five	Tour	titles	including	the	
World	 Open	 to	 become	 the	 fifth	 Egyptian	 player	
ever	 to	 top	 the	 PSA	 Men’s	 World	 Rankings.	 Most	
recently	in	2018,	he	won	the	CIB	BlackBall	Open.

Ramy  Ashour  –  24th  on  the  Men’s  PSA  World 
Squash List
Known	as	‘The	Artist,’	Ramy	Ashour	is	one	of	the	
most	talented	players	in	the	history	of	the	game.	
In	2010,	Ashour	became	the	World	No.	1	at	the	age	
of	22	–	the	youngest	player	to	reach	that	summit	

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in	 26	 years.	 With	 several	 prestigious	 titles	 to	 his	
name	 including	 three	 World	 Opens,	 Ashour	 has	
stunned	fans	all	over	the	world	with	his	technical	
excellence,	going	49	matches	unbeaten	in	2012.

Hania El-Hammamy – 17th on the Women’s PSA 
World Squash List
At	just	18	years	old,	Hania	El-Hammamy	is	already	
a	force	to	be	reckoned	with	in	the	women’s	game.	
In	 2015,	 El-Hammamy	 shocked	 the	 squash	 world	
to	become	the	first	player	born	this	century	to	lift	
a	 PSA	 World	 Tour	 title,	 and	 later	 becoming	 the	
second	 youngest	 PSA	 World	 Tour	 title	 winner	 in	
history.	The	 young	 star	 broke	 into	 the	 world’s	 top	
40	 in	 September	 2016.	 In	 2019,	 El-Hammamy	 won	
the	British	Junior	Open	and	followed	this	up	with	
two	back-to-back	titles	on	the	Senior	tour.

Partnership with Wadi Degla Clubs’ Darwish 
Squash Academy
CIB	 announced	 its	 partnership	 with	 Wadi	 De-
gla	 Clubs	 to	 support	 young	 Egyptian	 squash	
athletes	 by	 developing	 their	 skills	 to	 enhance	
their	international	rankings.	The	partnership	is	
part	and	parcel	of	the	Bank’s	strategy	to	support	
up-and-coming	talents	from	the	ground	up	and	
builds	 on	 our	 pioneering	 role	 in	 this	 area.	 The	
additional	 athletes	 representing	 Wadi	 Degla	
and	sponsored	by	CIB	are:	

Raneem El Welily – 1st on the Women’s PSA World 
Squash List
Raneem	 El	 Welily	 is	 currently	 the	 World’s	 No.1	
Women’s	 Singles	 player.	 She	 snatched	 her	 first	
professional	win	back	in	2009	and	has	since	gone	

on	 to	 win	 19	 Open	 titles,	 including	 the	 World	
Open	 in	 Manchester	 in	 2017	 where	 she	 became	
the	World	Champion.	El	Weleily	is	also	a	two-time	
World	Junior	Champion	and	a	four-time	Women’s	
World	Team	Champion.	She	recently	set	a	record	
by	 reaching	 eight	 consecutive	 finals	 on	 the	 tour.	
Her	 most	 memorable	 achievement	 was	 in	 Sep-
tember	2015,	when	she	became	the	first	player	in	
over	nine	years	to	dethrone	Nicol	David	at	the	top	
of	 the	 World	 Rankings,	 becoming	 the	 first	 ever	
female	Egyptian	No.1	in	any	sport.

Nouran Gohar – 8th on the Women’s PSA World 
Squash List
An	immensely	talented	youngster,	Nouran	Gohar	
is	currently	ranked	as	the	number	eight	Women’s	
Single	 player	 in	 the	 world.	 She	 began	 2017	 as	
World	 Number	 Two.	 Prior	 to	 starting	 her	 senior	
career,	Gohar	was	crowned	World	Junior	champi-
on	twice,	winning	back	to	back	titles	in	2015	and	
2016.	 In	 2016,	 she	 also	 won	 her	 first	 Open	 Single	
title	at	the	Hong	Kong	Open,	a	win	that	propelled	
her	 to	 the	 number	 three	 spot	 in	 international	
rankings	for	the	year.	

Squash for Everyone
CIB	 continued	 for	 the	 second	 year	 its	 “Squash	 for	
Everyone”	initiative	in	partnership	with	prominent	
Egyptian	player	Amr	Shabana.	The	program	aims	to	
provide	underprivileged	children	with	an	equal	op-
portunity	to	practice	squash	and	while	doing	its	role	
to	discover	young,	rising	talents.

Ali Farag

Nour El-Tayeb

Tarek Momen

Raneem El Welily

Nouran Gohar

Ramy Ashour

Note: All official squash rankings are as of 5th February 2019, the latest available at the time of publication. 

Hania El-Hammamy

Karim Abdel Gawad

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CoMMunITy DEvELoPMEnT 

CIB  
Foundation 

Established	 in	 2010	 as	 a	 non-profit	 organization	
under	Ministry	of	Social	Solidarity	Decree	No.	588	of	
2010,	the	CIB	Foundation	represents	another	aspect	
of	 the	 Bank’s	 effort	 to	 develop	 a	 sustainable	 and	
effective	channel	through	which	the	Bank	can	give	
back	to	the	Egyptian	society.	As	an	organization,	the	
CIB	 Foundation	 is	 dedicated	 to	 improving	 health	
and	nutrition	services	extended	to	underprivileged	
children	 with	 limited	 access	 to	 quality	 healthcare	
by	developing	life-changing	community	initiatives.	
Our	efforts	include	not	only	donating	money	but	also	
monitoring	and	following	up	on	projects’	impact.

Over	 the	 years,	 the	 CIB	 Foundation	 has	 received	
multiple	 awards	 that	 serve	 as	 a	 testament	 to	 our	
success	 in	 creating	 a	 meaningful	 and	 sustainable	
impact.	In	2016,	we	were	named	“Socially	Respon-
sible	Bank	of	the	Year”	by	African	Banker	after	hav-
ing	 received	 the	 “Most	 Socially	 Responsible	 Bank	
in	North	Africa”	title	from	them	the	previous	year.	
EMEA	 Finance	 Pan-Africa	 award	 for	 “Corporate	
Social	Responsibility”	in	2014.	

Mission and Vision
The	goal	of	the	CIB	Foundation	is	to	ease	the	bur-
den	 of	 procuring	 quality,	 affordable	 healthcare	
services	 for	 families	 and	 children	 in	 need.	 It	 is	
our	belief	that	for	a	community	to	be	productive,	
all	 its	 members	 must	 be	 healthy	 citizenry	 and	
that	children	deserve	the	opportunity	to	lead	the	
healthiest	lives	possible.

We	achieve	our	mission	by	enhancing	the	quality	of	
services	offered	by	our	partner	institutions:	public	
health	partners	that	have	a	wide	community	reach	
allowing	 them	 to	 target	 those	 with	 the	 greatest	
need.	We	work	closely	with	providers	to	maximize	
the	size	and	sustainability	of	our	impact.

Budget and Financing
Through	 the	 generous	 support	 of	 CIB	 shareholders,	
1.5%	of	the	Bank’s	annual	net	profit	is	allocated	to	the	
CIB	Foundation	every	year.	It	is	with	this	funding	that	
the	 CIB	 Foundation	 supports	 initiatives	 that	 allow	
Egypt’s	children	to	embark	on	healthy	new	beginnings.	

One	 hundred	 percent	 of	 the	 Foundation’s	 budget,	
as	well	 as	all	 donations	 made	 to	the	 Foundation’s	
dedicated	 account,	 are	 channeled	 toward	 the	
implementation	of	child	development	projects.	The	
Foundation’s	 Board	 of	 Trustees,	 its	 staff,	 and	 CIB	
volunteers	ensure	that	our	resources	are	utilized	to	
reach	as	many	children	as	possible.

The	CIB	Foundation	is	governed	by	a	seven-member	
Board	of	Trustees:

Mr. Hisham Ezz Al-Arab
Chairman

Mr. Rafik Madkour
Treasurer

Ms. Maha El-Shahed
Member

Dr. Nadia Makram Ebeid
Member

Mr. Hossam Abou Moussa
Member

Ms. Pakinam Essam El-Din Mahmoud
Member

Ms. Nadia Moustafa Hosny
Secretary General

1.5%

Of CIB’s annual net profit 
is allocated to the CIB 
Foundation

Approved Projects in 2018

Children’s Cancer Hospital 57357
In	 April	 2018,	 the	 Foundation’s	 Board	 of	 Trustees	
approved	an	EGP	18.9	million	contribution	to	sup-
port	 the	 purchase	 of	 33	 upgraded	 monitors	 and	
four	central	station	units	for	the	Surgical	Intensive	
Care	Unit,	Intensive	Care	Unit,	and	the	Bone	Mar-
row	Transplant	Unit	at	Children’s	Cancer	Hospital	
57357.	 This	 equipment	 will	 automatically	 report	
patients’	 physiological	 and	 biological	 functions,	
preventing	human	interference	and	increasing	the	
efficiency	of	services	provided	to	patients.

As	 another	 demonstration	 of	 the	 Foundation’s	
commitment	 to	 the	 hospital,	 EGP	 3.5	 million	 was	
donated	in	April	2018	to	fund	patient	care	expenses	
at	the	Cairo	and	Tanta	branches.

One	 of	 our	 main	 goals	 is	 to	 bring	 happiness	 as	
well	 as	 tangible	 health	 benefits	 to	 children.	 In	
May	2018,	CIB	staff	volunteers	partnered	with	the	
Foundation	and	the	team	at	the	Children’s	Cancer	
Hospital	57357	to	decorate	the	hospital	to	bring	the	
Ramadan	spirit	to	patients	and	their	families.

El-Galaa Teaching Hospital
In	 April	 2018,	 the	 CIB	 Foundation’s	 Board	 of	
Trustees	approved	over	EGP	14	million	to	fund	the	
complete	 renovation	 and	 outfitting	 of	 El-Galaa	
Teaching	 Hospital’s	 Pediatric	 Intensive	 Care	
Unit	 (PICU)	 with	 eight	 beds	 rather	 than	 three	 to	
extend	 services	 to	 more	 patients	 on	 the	 waiting	
list.	 Once	 complete,	 this	 year-long	 project	 will	
allow	the	hospital	to	help	nearly	1,000	additional	
children	every	year.	

The	 renovation	 and	 construction	 of	 the	 PICU	
includes	 the	 installation	 of	 central	 oxygen	 and	
ventilation	networks,	covering	of	all	surfaces	with	
anti-bacterial	 material,	 construction	 of	 isolation	
rooms,	 installation	 of	 a	 medical	 gas	 system,	 and	
provision	 of	 emergency	 electrical	 supplies.	 More-
over,	 state-of-the-art	 medical	 equipment,	 such	 as	
ICU	 beds,	 resuscitation	 units,	 monitors,	 ventila-
tors,	endoscopes,	ultrasound	machine,	and	central	
monitoring	stations	were	purchased.

Abou El-Reesh Children’s Hospital (Japanese)
Abou	El-Reesh	Children’s	Hospital	is	a	long-standing	
partner	of	the	CIB	Foundation,	and	in	April	2018,	the	
Board	of	Trustees	approved	EGP	10.8	million	in	fund-
ing	 to	 purchase	 a	 fluoroscopy	 x-ray	 machine	 for	 the	
Radiology	 Department	 and	 a	 laparoscopy	 and	 tho-
racoscopy	machine	for	the	Pediatric	Surgery	Depart-
ment.	In	July	2018,	the	CIB	Foundation	donated	over	
EGP	3.3	million	to	cover	the	first	tranche	of	the	project.

Both	 pieces	 of	 equipment	 will	 assist	 the	 hospital	
in	increasing	the	efficiency	of	services	provided	to	
patients	 and	 minimizing	 the	 number	 of	 children	
on	the	waiting	list.

Faculty of Oral and Dental Medicine  
at Cairo University

Pediatric Dental Clinic
As	part	of	its	long-term	partnership	with	the	Faculty	
of	 Oral	 and	 Dental	 Medicine,	 the	 CIB	 Foundation	
allocated	 EGP	 7.5	 million	 in	 July	 2018	 to	 fund	 the	
purchase	 of	 the	 necessary	 equipment	 and	 supplies	
for	the	Pediatric	Dentistry	Clinic	in	El	Kasr	El	Aini.	
The	 donation	 will	 also	 fund	 the	 establishment	 of	

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another	 clinic	 in	 Sheikh	 Zayed	 to	 increase	 the	 ef-
ficiency	 of	 services	 provided	 to	 children,	 including	
those	with	special	needs,	and	drastically	reduce	the	
number	of	patients	on	the	waiting	list.

The	 Faculty	 of	 Oral	 and	 Dental	 Medicine	 at	 Cairo	
University	treats	over	95,000	children	annually	from	
across	Egypt,	and	it	is	one	of	the	few	providers	of	den-
tal	health	services	for	children	with	special	needs	in	
the	 country.	 The	 department	 also	 offers	 a	 variety	
of	 practical	 training	 programs	 for	 undergraduate,	
graduate	and	continuing	education	students.

Mobile Dental Caravan 
In	2017,	the	CIB	Foundation	contributed	EGP	640,000	
to	 purchase	 an	 outfitted	 mobile	 dental	 caravan	 for	
the	 Faculty	 of	 Oral	 and	 Dental	 Medicine	 at	 Cairo	
University,	under	the	management	of	the	Rotary	Club	
of	Zamalek.	This	year,	the	Foundation	allocated	an	ad-
ditional	EGP	120,000	to	cover	the	operating	costs	of	12	
dental	caravans	that	will	be	used	to	treat	public	school	
students	in	remote	areas	of	Cairo	and	Giza	for	free.

Magdi Yacoub Heart Foundation

70 Open-Heart Surgeries
In	 July	 2018,	 the	 CIB	 Foundation	 allocated	 EGP	
7	 million	 to	 the	 Magdi	 Yacoub	 Heart	 Foundation	
to	 cover	 costs	 associated	 with	 70	 pediatric	 open-
heart	surgeries.	Through	its	ongoing	contributions,	
the	 CIB	 Foundation	 supports	 the	 Magdi	 Yacoub	
Foundation’s	efforts	to	drastically	reduce	the	num-
ber	of	children	on	the	open-heart	surgery	waitlist.	
In	October	2018,	the	CIB	Foundation	donated	EGP	
3.5	million	to	cover	the	first	tranche	of	the	project.

Research Labs 
In	 February	 2018,	 the	 CIB	 Foundation	 donated	 the	
final	 EGP	 859,000	 in	 a	 three-year	 EGP	 15	 million	
project	 to	 outfit	two	 research	 labs	 in	 the	 Magdi	Ya-
coub	Heart	Foundation’s	Aswan	Heart	Center.	These	
labs	will	help	researchers	at	the	heart	center	gain	a	
deeper	understanding	of	various	heart	diseases	and	
identify	possible	therapeutic	strategies.	Through	this	
program,	young	Egyptian	scientists	and	researchers	

can	 contribute	 to	 the	 advancement	 of	 world-class	
research	from	within	their	own	country.	

Alexandria University Children’s Hospital – El Shatbi
In	 April	 2018,	 the	 CIB	 Foundation’s	 Board	 of	 Trustees	
approved	EGP	6.64	million	in	funding	to	outfit	the	Emer-
gency	Department	located	on	the	ground	floor	of	the	Al-
exandria	University	Children’s	Hospital	in	El	Shatbi.	The	
hospital	 serves	 a	 large	 number	 of	 patients	 from	 areas	
across	 Egypt,	 including	 Alexandria,	 El-Beheira,	 Kafr	
El-Sheikh,	and	Matrouh.	The	CIB	Foundation	fulfilled	
its	commitment	to	the	project	in	October	2018.

Rotary Club of Giza Metropolitan – Open Heart 
Surgeries 
The	CIB	Foundation	donated	over	EGP	1.3	million	
in	2018	to	cover	the	surgery	costs	of	39	underprivi-
leged	children	suffering	from	congenital	heart	dis-
eases	at	El	Kasr	El	Aini	Hospital,	under	the	manage-
ment	of	the	Rotary	Club	of	Giza	Metropolitan.	This	
contribution	follows	our	March	2017	allocation	of	
EGP	1.75	million	to	cover	the	costs	associated	with	
50	 pediatric	 open-heart	 surgeries.	 The	 initiative	
was	created	to	reduce	the	long	waitlist	of	children	
in	need	of	open-heart	surgery.	

In	 recognition	 of	 the	 importance	 of	 this	 program	
and	 its	 initial	 success,	 in	 October	 2018,	 the	 CIB	
Foundation’s	 Board	 of	 Trustees	 approved	 an	 EGP	
3.7	million	budget	to	support	another	round	of	the	
project	and	fund	an	additional	100	pediatric	open-
heart	surgeries	at	El	Kasr	El	Aini	Hospital.

Nasser Institute Hospital
As	 part	 of	 the	 CIB	 Foundation’s	 commitment	 to	
supporting	the	health	sector,	the	Board	of	Trustees	
allocated	EGP	3.1	million	in	April	2018	to	purchase	
much	 needed	 equipment	 for	 the	 Nasser	 Institute	
Hospital’s	 Pediatric	 Intensive	 Care	 Unit	 and	 Neo-
natal	Intensive	Care	Unit.

Yahiya Arafa Children’s Charity Foundation: 
Annual Operating Costs
In	 line	 with	 the	 CIB	Foundation’s	 commitment	 to	
sustainability	 and	 provision	 of	 quality	 service,	 in	

July	2018	we	contributed	a	total	of	EGP	3	million	to	
the	 annual	 operating	 costs	 of	 five	 pediatric	 units	
at	Ain	Shams	University	Hospital	under	the	man-
agement	 of	 our	 long-standing	 partner	 the	 Yahiya	
Arafa	Children’s	Charity	Foundation.

Rotary Club of Kasr El Nil: Children’s Right to 
Sight Program
Over	 the	 course	 of	 2018,	 the	 CIB	 Foundation	 do-
nated	over	EGP	1	million	to	cover	289	surgeries	as	
part	of	the	fifth	and	fourth	phase	of	the	Children’s	
Right	 to	 Sight	 (CRTS)	 program	 led	 by	 the	 Rotary	
Club	of	Kasr	El	Nil.	The	aim	of	this	initiative	is	to	
fund	 between	 500	 and	 600	 eye	 surgeries	 for	 a	 to-
tal	amount	of	EGP	2	million	in	each	phase	to	help	
eradicate	blindness	in	children	and	infants.

The Egyptian Clothing Bank 
2018	 marks	 the	 fifth	 year	 of	 the	 CIB	 Foundation’s	
partnership	with	the	Egyptian	Clothing	Bank	(ECB),	
an	NGO	dedicated	to	providing	clothing	and	home	
textiles	to	those	in	need	in	Egypt.	The	CIB	Founda-
tion	 donated	 EGP	 1.67	 million	 to	 provide	 50,000	
training	suits	to	children	in	19	governorates.

The National Foundation for Family and 
Community Development
The	CIB	Foundation’s	Board	of	Trustees	approved	
a	proposal	to	support	the	outfitting	of	the	sensory	
and	psychomotor	rooms	at	the	National	Founda-
tion	 for	 Family	 and	 Community	 Development’s	
specialized	 center	 for	 the	 rehabilitation	 of	 au-
tistic	 children.	 These	 rooms	 help	 care	 providers	
improve	the	sensory	experiences	of	children	with	
autism,	 allowing	 them	 to	 become	 healthier	 and	
more	 productive	 members	 of	 society.	 The	 EGP	
688,000	 project	 will	 enable	 the	 center	 to	 serve	
around	250	children	monthly.

The	 National	 Foundation	 for	 Family	 and	 Com-
munity	 Development	 is	 a	 non-profit	 organization	
established	 in	 1991	 to	 assist	 Egyptian	 families	 in	
raising	 their	 living	 standards	 by	 financing	 micro	
projects,	training	individuals,	and	sponsoring	and	
training	persons	with	intellectual	disabilities.

MOVE Foundation for Children with Cerebral Palsy
In	April	2017,	the	CIB	Foundation	fulfilled	its	com-
mitment	to	contribute	EGP	2	million	to	the	MOVE	
Foundation	 for	 Children	 with	 Cerebral	 Palsy	 to	
renovate	 their	 premises	 and	 expand	 operations.	
Established	 in	 2004,	 the	 MOVE	 Foundation	 seeks	
to	positively	affect	the	lives	of	an	estimated	250,000	
children	living	with	the	disability	in	Egypt.	MOVE	
aims	to	enroll	these	children	into	the	public	school	
system	 to	 allow	 them	 to	 become	 healthier	 and	
more	productive	members	of	society.	

In	another	demonstration	of	the	Foundation’s	com-
mitment	to	sustainability	and	ongoing	quality	ser-
vice	provision,	the	CIB	Foundation	 allocated	EGP	
608,400	to	support	the	annual	operating	cost	of	the	
MOVE	Foundation’s	premises.	In	September	2018,	
the	Foundation	donated	EGP	152,100	to	cover	the	
first	installment	of	this	commitment.

Ongoing Projects

Egyptian Liver Care Society - Children Without 
Virus C Program
The	CIB	Foundation	dedicated	over	EGP	5.1	million	
to	fund	the	Egyptian	Liver	Care	Society’s	Children	
without	 hepatitis	 C	 (C-Free	 Child)	 program,	 the	
only	program	in	Egypt	offering	free	screening	and	
treatment	 for	 children.	 Established	 in	 2008,	 the	
Egyptian	Liver	Care	Society	aims	to	cure	hepatitis	
patients	 by	 training	 medical	 staff	 and	 providing	
financial	 support	 for	 the	 treatment	 of	 hepatitis	
patients,	including	funding	liver	transplants.	This	
year,	the	CIB	Foundation	also	invested	in	increas-
ing	the	number	and	quality	of	hepatitis	treatment	
centers	in	Egypt.	

National Hepatology & Tropical Medicine 
Research Institute 
In	 August	 2018,	 the	 CIB	 Foundation	 donated	 over	
EGP	91,000	to	cover	the	first	tranche	of	an	EGP	4.1	
million	project	to	fund	the	treatment	of	400	children	
with	hepatitis	C	at	the	National	Hepatology	&	Tropi-
cal	Medicine	Research	Institute	(NHTMRI).	Estab-
lished	in	1932,	NHTMRI	is	an	institute	for	medical	

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CoMMunITy DEvELoPMEnT >> CIB Foundation

research	on	endemic	diseases	in	Egypt;	it	is	the	first	
center	 in	 the	 country	 to	 treat	 hepatitis	 C	 patients	
and	accept	referral	cases.

as	this	provide	CIB	staff	members	with	opportuni-
ties	to	learn	more	about	the	Foundation’s	activities	
and	different	ways	to	give	back	to	the	community.

New Children’s Hospital - Ain Shams University 
Hospital
In	 June	 2017,	 the	 CIB	 Foundation	 pledged	 EGP	 3.53	
million	 for	 the	 purchase	 of	 40	 monitors,	 45	 infusion	
pumps,	 and	 25	 syringe	 pumps	 for	 the	 Inpatient	 Unit	
at	Ain	Shams	University	Hospital.	In	August	2018,	the	
CIB	Foundation	donated	over	EGP	589,000	to	cover	the	
final	 installment	 for	 the	 project.	 With	 1,290	 patients	
served	at	the	hospital	each	month,	this	contribution	is	
expected	to	benefit	15,500	children	annually.

Sawiris Foundation and Star Care for Helping 
Children: Together for Change Project 
Over	 2018,	 CIB	 Foundation	 donated	 over	 EGP	
105,000	as	part	of	an	EGP	1.5	million	partnership	
with	 the	 Sawiris	 Foundation	 for	 Social	 Develop-
ment	 and	 Star	 Care	 Foundation	 in	 2016	 to	 imple-
ment	 comprehensive	 community	 development	
projects	 in	 Sohag,	 Assiut,	 and	 Qena.	 The	 projects	
are	 under	 the	 management	 of	 the	 Association	 of	
Businesswomen	in	Assiut.

Gozour Foundation for Development: Eye Exam 
Caravans
The	 CIB	 Foundation	 donated	 over	 EGP	 14.4	 mil-
lion	in	2018	to	cover	the	fourth	and	fifth	tranches	
of	 the	 Gozour	 Foundation	 for	 Development’s	 6/6	
project	to	fund	264	eye	exam	caravans	and	provide	
158,400	public	school	students	in	impoverished	ar-
eas	across	Egypt	with	free	eye	examinations.	This	
year’s	donation	is	one	portion	of	an	EGP	50.5	mil-
lion	contribution	to	fund	6/6	Eye	Exam	Caravans	in	
the	governorates	of	Sohag,	Qena,	Luxor,	and	Aswan	
over	a	three-year	period.

In	 partnership	 with	 Al-Noor	 Magrabi	 Foundation	
and	Dar	El	Oyoun,	the	caravans,	which	are	staffed	
with	25-30	doctors,	nurses,	and	coordinators,	were	
equipped	 with	 advanced	 medical	 tools,	 medica-
tions,	and	eyeglasses.	They	provided	students	with	
free	ophthalmic	exams,	eye	medication,	and	refer-
rals	to	private	hospitals	for	complex	cases.	

CIB	 staff	 members	 also	 joined	 in	 this	 project	 by	
volunteering	 with	 the	 caravans.	 They	 distrib-
uted	eyeglasses	and	medication	to	children	and	led	
awareness	sessions	on	healthy	eye	practices	for	the	
student	 beneficiaries	 of	 the	 program.	 Events	 such	

They	include	the	renovation	and	upgrade	of	commu-
nity	health	centers,	training	doctors	and	nurses,	or-
ganizing	 health	 awareness	 campaigns,	 building	 the	
skills	of	teachers	in	community	schools,	distributing	
in-kind	 support	 to	 students,	 and	 offering	 regular	
sports,	soft	skills	recreational	activities,	and	econom-
ic	empowerment	opportunities.	The	CIB	Foundation	
is	committed	to	funding	the	healthcare	sector.

Ahl Masr Foundation - Burn Victim Operations
In	 June	 2018,	 the	 Foundation	 contributed	 the	 final	
EGP	750,000	of	an	EGP	1	million	pledge	to	Ahl	Masr	
Foundation	 in	 2016.	 This	 contribution	 funded	 the	
treatment	of	159	pediatric	burn	patients	whose	fam-
ilies	could	not	afford	the	costs	of	their	treatment.

Baladi Foundation - Ophthalmic Clinic in Aswan
In	September	2015,	the	CIB	Foundation’s	Board	of	
Trustees	approved	an	EGP	710,000	project	to	estab-
lish	the	first	fully	equipped	diagnosis	and	referral	
center	for	children	with	glaucoma	in	Upper	Egypt.	
In	 October	 2018,	 the	 CIB	 Foundation	 donated	
over	 EGP	 472,000	 to	 cover	 the	 final	 installment	
of	 the	 project.	 CIB	 supported	 the	 Baladi	 Founda-
tion’s	 efforts	 to	 detect	 glaucoma	 in	 500	 children,	
treat	 these	 patients,	 and	 perform	 50	 surgeries	 for	

congenital	 glaucoma	 cases,	 while	 also	 training	 a	
team	of	doctors	and	nurses	in	Upper	Egypt.

Sohag University Hospital - Craniofacial Center
In	April	2014,	the	CIB	Foundation’s	Board	of	Trust-
ees	 approved	 the	 allocation	 of	 EGP	 1	 million	 to	
fund	the	outfitting	of	the	Craniofacial	Center	at	So-
hag	 University	 Hospital.	 In	 October	 2018,	 the	 CIB	
Foundation	 donated	 over	 EGP	 323,000	 covering	
the	final	installment	of	the	project.	A	team	of	sur-
geons	specialized	in	hearing,	speech	therapy,	and	
dentistry	have	established	the	Craniofacial	Centre	
to	 serve	 patients	 from	 Sohag,	 Qena,	 and	 Aswan,	
primarily	with	cleft	lip	and	cleft	palate	deformities.	
In	addition	to	prescribing	courses	of	treatment,	the	
center	performs	specialized	multi-stage	corrective	
surgeries.	 The	 specialized	 services	 offered	 at	 the	
center	will	allow	it	to	become	a	major	referral	cen-
ter	for	patients	from	across	the	country.

KidZania Cairo
CIB	has	a	long-standing	corporate	sponsorship	rela-
tionship	with	the	KidZania	Cairo	edutainment	city,	
and	in	every	quarter	of	2018,	the	Foundation	gave	50	
KidZania	tickets	to	underprivileged	children.	Over	
the	 course	 of	 the	 year,	 the	 CIB	 Foundation	 coordi-
nated	 with	 its	 partners	 to	 organize	 multiple	 visits	
to	KidZania	in	which	underprivileged	and	disabled	
children	learned	about	adult	professions	in	a	child-
friendly	 way.	 Children	 performed	 different	 jobs	 to	
earn	and	spend	Kidzos,	the	official	currency	of	Kid-
Zania,	on	games	and	other	entertaining	activities.

Blood Donation Campaigns
The	 CIB	 Foundation	 hosted	 12	 blood	 donation	
campaigns	 across	 its	 corporate	 offices	 to	 encour-
age	 CIB	 staff	 and	 customers	 to	 participate	 in	 an	
activity	 that	 saves	 thousands	 of	 lives	 across	 the	
country.	Through	this	effort,	121	bags	of	blood	were	
collected;	these	resources	can	potentially	be	used	
to	save	the	lives	of	over	490	people.	

14.4 EGP

MN

Donated in 2018 to the 
Gozour Foundation for 
Development

6/6 Eye Exam Caravan Program – CIB Family Bag 
Packing Event
In	 February	 2018,	 the	 CIB	 Foundation	 invited	 CIB	
colleagues	and	their	families	to	a	bag-packing	event	
at	 CIB’s	 Smart	 Village	 office	 to	 participate	 in	 pack-
ing	of	over	5,000	health	and	hygiene	school	bags	for	
the	students	targeted	by	the	6/6	Eye	Exam	Caravan	
program.	The	event	was	highly	successful,	and	many	
participants	expressed	interest	in	bringing	their	chil-
dren	to	participate	in	more	CIB	Foundation	activities.	

El Sawy Culture Wheel 
In	2018,	CIB	launched	a	new	initiative	in	partner-
ship	 with	 the	 CIB	 Foundation	 and	 El	 Sawy	 Cul-
ture	 Wheel	 to	 develop	 children’s	 skills	 through	
specialized	workshops.	Children	involved	in	the	
initiative	 enjoyed	 a	 full	 day	 of	 educational	 ac-
tivities	 and	 mental	 games	 that	 stimulated	 their	
cultural	 and	 scientific	 development.	 The	 first	
series	 of	 workshops	 hosted	 the	 children	 of	 Red	
Crescent	Society	in	Dar	El-Salam,	and	a	different	
NGO	is	invited	every	week.

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Subsidiaries 
and Affiliates

CIB offers a full suite of services that range from 
security solutions to innovative fintech offerings 
through one wholly-owned subsidiary and two 
strategic affiliates

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SuBSIDIARIES AnD AFFILIATES 

Cventures 

Established	in	2018,	CVentures	is	Egypt’s	first	cor-
porate	 venture	 capital	 firm	 focused	 primarily	 on	
investing	in	category-defining	companies	with	the	
potential	to	create	meaningful	change	in	financial	
services.	 CVentures	 has	 a	 strong	 investment	 bias	
toward	 entrepreneurs	 pushing	 boundaries	 and	
developing	solutions	based	on	new	and	innovative	
technologies.	The	firm	partners	with	bold	founders	
with	 deep	 market	 insights	 to	 build	 truly	 ground-
breaking	 businesses	 with	 fundamentally	 distin-
guishable	 characteristics	 and	 disruptive	 business	
models.	CVentures	primarily	participates	in	Series	
A	 and	 Series	 B	 investment	 rounds,	 and	 —	 on	 a	
selective	 basis	 —	 seed	 investment	 rounds	 in	 core	
financial	 applications	 including,	 but	 not	 limited	
to,	capital	markets	and	payments,	money	transfers	
and	remittances,	digital	lending	and	financial	data	
platforms,	 artificial	 intelligence,	 data	 analytics	
and	machine	learning,	security	and	enterprise	IT,	
insuretech,	 blockchain,	 marketing	 and	 customer	
experience,	alternative	finance,	regtech,	and	digi-
tal	banking	solutions.	

2019 Forward-Looking Strategy 
In	 the	 next	 year,	 we	 plan	 to	 expand	 our	 network	
and	 foster	 meaningful	 relationships	 with	 experi-
enced	startup	founders,	leading	technology	inves-
tors,	 and	 prominent	 innovation	 executives	 across	
regional	 and	 global	 entrepreneurship	 ecosystems	
and	 technology	 hubs.	 We	 will	 also	 look	 to	 invest	
in	category-changing	companies	that	complement	
and	 intersect	 with	 CIB’s	 core	 businesses.	 On	 an	
opportunistic	basis,	we	aim	to	attract	non-fintech	
companies	 and	 financial	 inclusion	 enablers	 with	
unique	 value	 propositions	 and	 promising	 finan-
cial	 returns.	 This	 includes	 efforts	 to	 enhance	 the	
customer	 experience	 and	 leverage	 virtualization	
to	provide	transparency,	access,	and	personalized	
services	through	persistent	connectivity.

Website: www.cventureseg.com

Ownership

CIB .............................................. 99.98%

CIB Social Insurance Fund .......... 0.001%

CIB Social Community ................ 0.001%

CVentures has a strong 
investment bias toward 
entrepreneurs pushing 
boundaries and developing 
solutions based on 
new and innovative 
technologies.

Falcon  
Group 

Established	in	2006	as	a	joint	venture	between	CIB,	
the	 CIB	 Employees	 Fund,	 Al-Ahly	 for	 Marketing,	
and	 other	 private	 entities,	 Falcon	 Group	 manage-
ment’s	strategy	is	centered	on	service	excellence.	The	
company	 provides	 a	 plethora	 of	 services	 including,	
but	not	limited	to:	security	services,	money	transfer,	
technical	systems	and	security	products,	public	ser-
vices	and	project	management,	and	tourism	and	con-
cierge	services	to	a	variety	of	industries	such	as	the	
industrial,	commercial,	tourism,	and	public	sectors.	

The	 group	 provides	 state-of-the-art,	 holistic	
solutions	 tailored	 to	 every	 client’s	 specific	 re-
quirements.	 Falcon	 Group’s	 key	 strength	 lies	 in	
its	single-point-of-contact	solutions	that	ensure	
it	 provides	 consistent	 services	 at	 the	 highest	
quality,	lowest	risk,	and	with	great	flexibility	at	
a	reasonable	cost.	

Falcon for Security Services 
Falcon	for	Security	Services	has	been	the	main	secu-
rity	service	provider	for	several	top-tier	government	
and	non-government	organizations,	such	as	the	Unit-
ed	Nations,	and	a	number	of	embassies	in	Egypt.	With	
a	portfolio	of	over	754	clients,	the	company	provides	
services	such	as	property	protection,	event	security,	
corporate	security	and	training,	personal	protection,	
as	 well	 as	 safety	 and	 industrial	 training	 to	 some	 of	
the	biggest	companies	in	Egypt.	The	company	values	
clients	as	business	partners,	and	is	dedicated	to	pro-
viding	them	 with	the	 highest	quality	 of	service	 and	
treating	their	goals	and	objectives	as	its	own.	

2018 Highlights
Falcon	for	Security	Services	met	all	its	2018	targets,	
managing	 to	 boost	 its	 annual	 income	 for	 2018	 by	
14%.	During	the	year,	the	company	was	able	to	se-
cure	 work	 with	 numerous	 prominent	 institutions	
and	 successfully	 add	 new	 segments	 of	 clients	 by	
securing	several	new	projects	such	as	Porto	Sokhna,	
El	 Zamalek	 Sporting	 Club,	 a	 new	 conference	 hall,	

Ownership

CIB ......... 32.5%

Others ........67.5%

several	 metro	 stations	 across	 Cairo,	 and	 all	 free	
zones	across	the	country.

Falcon	for	Security	Services	increased	its	provision	
of	security	services	for	public	events	by	100%	in	2018,	
with	the	company	providing	security	at	events	such	
as	 the	 Egypt	 Can	 Conference,	 the	 Automech	 For-
mula	exhibition,	several	African	Champions	League	
matches,	the	2018	China	Trade	Fair,	and	Edex	2018.

The	 company	 reached	 a	 market	 share	 of	 70%	 dur-
ing	2018	and	aspires	to	maintain	its	position	as	an	
industry	 leader	 by	 growing	 both	 organically	 and	
through	acquisitions	during	the	coming	year.

2019 Forward-Looking Strategy
As	part	of	the	group’s	goal	of	providing	top-notch	
solutions	for	its	customers,	Falcon	companies	plan	
to	 use	 managed	 service	 providers	 for	 their	 ac-
tivities	starting	2019.	In	the	coming	year,	the	group	
expects	 to	 target	 multiple	 prominent	 institutions	

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SuBSIDIARIES AnD AFFILIATES 

and	clients,	including	banks,	embassies,	and	hospi-
tals	to	add	to	its	roster	of	customers.	2019	will	see	
Falcon	 expand	 its	 product	 and	 service	 offering	 to	
ensure	clients	remain	fully	satisfied	and	confident	
in	 the	 company’s	 service	 quality	 and	 continue	 to	
regard	 it	 as	 their	 number	 one	 choice	 in	 terms	 of	
efficiency	and	customer	service.	In	2019,	the	group	
plans	to	expand	its	market	presence	by	25%.

Falcon for Public Services and Project 
Management 
Falcon	 for	 Public	 Services	 and	 Project	 Manage-
ment	 operates	 all	 facility	 systems	 to	 the	 com-
fort	 and	 satisfaction	 of	 facility	 occupants.	 The	
company	 offers	 general	 cleaning,	 landscaping,	
façade	 cleaning,	 and	 marble	 polishing	 at	 the	
highest	quality,	efficiency,	and	cost	effectiveness.	
In	 2018,	 Falcon	 for	 Public	 Services	 and	 Project	
Management	held	a	market	share	of	20%,	serving	
a	large	client	base	out	of	330	different	locations	
across	Egypt.	

2018 Highlights
Through	 considerable	 efforts	 to	 build	 solid	 relation-
ships	and	gain	the	trust	and	confidence	of	public	and	
private	institutions,	the	company	succeeded	in	signing	
on	several	new	clients	such	as	a	new	conference	hall,	
Toshiba	El	Araby	Group,	and	Cequens.	

On	top	of	securing	new	contracts,	the	company	has	
also	been	able	to	renew	important	deals	such	as	with	
the	 Port	 Said	 Security	 Directorate,	 the	 Embassy	 of	
the	Sultanate	of	Oman,	the	Embassy	of	the	State	of	
Kuwait,	Mall	of	Arabia,	FLO	Water,	the	Parliament,	
and	Al	Azhar	University	Hospital.	

2019 Forward-Looking Strategy
The	company’s	strategy	is	based	on	its	firm	belief	that	
performance	is	measured	by	clients’	success.	Over	the	
next	year,	the	company	plans	to	sign	several	sizeable	
contracts	with	government	agencies	as	they	continue	
to	 carefully	 select,	 train,	 and	 supervise	 their	 profes-
sionals	and	staff	to	ensure	they	meet	client	needs	and	
provide	exceptional	levels	of	performance.

Falcon for Cash in Transit Services 
Falcon’s	Cash	in	Transit	Division	works	with	repu-
table	 banks	 and	 companies	 in	 Egypt,	 providing	
CIT	 services,	 ATM	 replenishment,	 maintenance,	
vaulting,	 cash	 management,	 and	 valuables	 trans-
portation	through	a	highly	qualified	team.	In	2018,	
the	 company	 increased	 its	 market	 share	 to	 38%	
through	 the	 acquisition	 of	 new	 award	 contracts	
and	expanding	its	client	portfolio.	

2018 Highlights
Throughout	 the	 year,	 Falcon	 for	 Cash	 in	 Transit	 Ser-
vices	signed	new	contracts	to	increase	its	market	pres-
ence,	achieving	a	market	share	increase	of	15%	in	2018.	

The	company	served	1,450	ATMs	in	2018	compared	to	
the	1,160	served	in	2017	and	added	nine	new	armored	
vehicles	to	its	fleet.

In	2018,	Falcon	signed	a	partnership	agreement	with	
one	 of	 the	 largest	 companies	 in	 the	 world	 that	 will	
allow	it	to	provide	more	services	and	offer	expanded	
benefits	to	its	clients.	It	also	managed	to	increase	cash	
volumes	by	40%	in	2018	and	gross	revenues	by	22%.

2019 Forward-Looking Strategy
The	company	plans	to	grow	its	market	share	through	
providing	new	services	for	retail,	having	already	in-
tegrated	new	solutions	to	collect	cash	from	shopping	
centers.	Falcon	for	Cash	in	Transit	will	also	make	use	
of	the	latest	technology	to	further	improve	its	ATM	
services	and	its	managed	cash	offerings,	in	line	with	
its	 strategy	 to	 streamline	 operations.	 The	 company	
is	 also	 investing	 considerable	 resources	 to	 train	 its	
team	 members	 to	 ensure	 they	 consistently	 provide	
the	highest	level	of	service	to	clients.	

Falcon Tech
Falcon	 Security	 Systems	 designs,	 implements,	 and	
maintains	all	integrated	electronic	systems	in	the	field	
of	technical	security	for	facilities	and	individuals.

In	 2018,	 Falcon	 Tech	 succeeded	 in	 expanding	 its	
market	share	to	70%	by	signing	several	new	impor-
tant	 contracts,	 which	 now	 allow	 the	 company	 to	
provide	 security	 systems	 to	 airports,	 commercial	
malls,	and	universities	across	Egypt.	

2018 Highlights
The	 company	 signed	 deals	 with	 several	 new	 cli-
ents	 including	 the	 Ministry	 of	 Armed	 Forces,	 the	
General	 Intelligence,	 the	 Suez	 for	 Petroleum	 Pro-
duction	Company,	El	Ahly	Club,	the	Egyptian	Civil	
Protection	Authority,	20	new	CIB	branches,	Cairo	
International	Airport,	and	the	Egyptian	Post.

Falcon for PR and Communications 
(Tawasul) 
Falcon	for	PR	and	Communications	(Tawasul)	special-
izes	 in	 communication	 services	 and	 consultancy	 as	
well	 as	 event	 and	 conference	 management.	 The	 divi-
sion	also	offers	media	services.

Website: www.falcongroupinternational.org

Fawry  
Plus 

Fawry	Plus	was	established	in	2017	as	a	joint	ven-
ture	between	CIB,	Banque	Misr,	Fawry,	and	ACIS.	
Its	 strategy	 is	 to	 become	 Egypt’s	 first	 banking	
agent	 while	 playing	 an	 active	 role	 toward	 achiev-
ing	financial	inclusion.	Fawry	Plus	aims	to	provide	
a	 wide	 array	 of	 banking	 and	 financial	 services	 to	
end	consumers	and	businesses	through	a	network	
of	 retail	 branches	 across	 Egypt,	 focusing	 on	 serv-
ing	urban	and	underserved	regions.

Fawry	Plus	branches	will	provide	banking	services	
including	 limited	 KYC	 services	 and	 document	 col-
lection	 required	 for	 mobile	 wallet	 registration,	
prepaid	and	credit	card	issuance,	loan	issuance,	and	
account	opening.	Other	services	include	collecting	
bank	 correspondence	 and	 mail,	 cash	 withdrawal	
and	 deposits,	 repaying	 loan	 and	 credit	 card	 dues,	
as	well	as	various	bill	payments	such	as	utility,	tele-
com,	subscription	fees,	taxes,	and	fines.

2018 Highlights

•	 Opened	36	new	branches	to	reach	a	total	of	66	

operating	branches

•	 Rented	out	91	spaces	in	its	branches	for	bank	ATMs
•	 Worked	with	several	banks	and	the	CBE	to	put	
in	place	the	standards	and	procedures	for	agent	
banking	in	Egypt

2019 Forward-Looking Strategy
Fawry	Plus	plans	on	becoming	the	preferred	destina-
tion	for	banking	customers	in	2019,	as	its	branches	will	
be	less	crowded,	closer	to	residential	areas,	and	work	
longer	hours	than	banks.

Ownership

CIB ......... 23.5%

Others ........76.5%

The	company	also	intends	to	sign	several	sizeable	con-
tracts	with	multiple	banks,	financial	institutions,	and	
other	industry	players	to	provide	their	services	through	
Fawry	Plus	branches.	The	company	is	looking	to	double	
its	cash	management	service	to	EGP	35	billion	in	2019	
from	EGP	18	billion	in	2018.

Fawry	 Plus	 will	 focus	 on	 serving	 the	 e-commerce	
industry	 in	 terms	 of	 cash	 management	 and	 logistics.	
The	company’s	branches	will	serve	as	drop-off/pick-up	
stations	 for	 customers	 as	 well	 as	 fulfillment	 hubs	 for	
courier	companies.

Website: www.fawry-plus.com

158   

   Annual Report 2018

  Annual Report 2018   

   159

Financial 
Statements

i

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Financial StatementS: Separate

162   

   Annual Report 2018

  Annual Report 2018   

   163

Financial StatementS: Separate

Separate balance sheet as at 
December 31,2018

Separate income statement for the year 
ended December 31, 2018

Notes

Dec. 31, 2018

Dec. 31, 2017

Notes

Dec. 31, 2018

Dec. 31, 2017

EGP Thousands

EGP Thousands

Assets
Cash and balances with central bank
Due from  banks
Treasury bills and other governmental notes
Trading financial assets
Loans and advances to banks, net
Loans and advances to customers, net
Derivative financial instruments
Financial investments
- Available for sale
- Held to maturity
Investments in associates and subsidiaries
Other assets
Intangible assets
Deferred tax assets (Liabilities) 
Property, plant and equipment
Total assets
Liabilities and equity 
Liabilities
Due to banks
Due to customers
Derivative financial instruments
Current tax liabilities
Other liabilities
Other loans
Provisions
Total liabilities
Equity
Issued and paid up capital 
Reserves
Reserve for employee stock ownership plan (ESOP)
Retained earnings *
Total equity
Total liabilities and equity

15 
16 
17 
18 
19 
20 
21 

22 
22 
23 
24 
41 
32 
25 

26 
27 
21 

29 
28 
30 

31 
34 
34 
34 

 20,058,974 
 46,518,892 
 41,999,252 
 2,737,705 
 67,703 
 106,309,205 
 52,289 

 39,217,890 
 73,630,764 
 68,633 
 9,563,218 
 238,715 
 308,370 
 1,651,875 

 14,663,289 
 45,319,766 
 54,478,202 
 7,295,197 
 1,313 
 88,427,103 
 40,001 

 30,474,781 
 45,167,722 
 54,068 
 6,886,807 
 368,923 
 179,630 
 1,414,519 

342,423,485 

294,771,321 

 7,259,819 
 285,340,472 
 132,858 
 3,625,579 
 6,501,553 
 3,721,529 
 1,694,607 

308,276,417 

 11,668,326 
 12,184,667 
 738,320 
 9,555,755 
 34,147,068 

 1,877,918 
 250,767,370 
 196,984 
 2,778,973 
 5,476,531 
 3,674,736 
 1,615,159 

266,387,671 

 11,618,011 
 10,137,515 
 489,334 
 6,138,790 
 28,383,650 

342,423,485 

294,771,321 

The accompanying notes are an integral part of these financial statements . (Audit report attached)

* Including net profit for the current year

164   

   Annual Report 2018

Hisham Ezz Al-Arab
Chairman and Managing Director

Interest and similar income 
Interest and similar expense
Net interest income 

Fee and commission income
Fee and commission expense
Net fee and commission income

Dividend income
Net trading income
Profits (Losses) on financial investments  
Administrative expenses
Other operating (expenses) income
Intangible assets amortization
Impairment charge for credit losses
Profit before income tax

Income tax expense
Deferred tax assets (Liabilities) 
Net profit for the year

Earning per share
Basic
Diluted

6 

7 

8 
9 
22 
10 
11 
41 
12 

13 
32 & 13

14 

 37,403,709 
 (19,260,190)

 18,143,519 

 28,671,166 
 (16,167,155)

 12,504,011 

 3,402,616 
 (991,957)

 2,410,659 

 25,958 
 1,089,076 
 402,067 
 (4,222,779)
 (1,589,675)
 (130,208)
 (3,076,023)

 13,052,594 

 (3,625,579)
 128,740 

 9,555,755 

 2,794,211 
 (796,107)

 1,998,104 

 34,513 
 1,292,215 
 496,045 
 (3,118,839)
 (1,002,570)
 (130,208)
 (1,742,281)

 10,330,990 

 (2,778,973)
 (1,678)

 7,550,339 

7.26 
7.22 

5.76 
5.67 

Hisham Ezz Al-Arab
Chairman and Managing Director

  Annual Report 2018   

   165

Financial StatementS: Separate

Separate cash flow for the year ended 
December 31, 2018

Separate cash flow for the year ended 
December 31, 2018 (cont.)

Cash flow from operating activities
Profit before income tax
Adjustments to reconcile net profit to net cash provided 
by operating activities
Fixed assets depreciation
Impairment charge for credit losses
Other provisions charges
Impairment charge for other assets
Available for sale investments exchange revaluation 
differences
Intangible assets amortization
Financial investments impairment charge 
Exchange differences in financial investments in subidiary 
Utilization of other provisions 
Other provisions no longer used 
Exchange differences of  other provisions 
Profits from selling property, plant and equipment
(Profits) losses from selling financial investments
Shares based payments
Released charges of non current assets held for sale
Operating profits before changes in operating assets 
and liabilities 

Net decrease (increase) in assets and liabilities
Due from banks
Treasury bills and other governmental notes
Trading financial assets
Derivative financial instruments
Loans and advances to banks and customers
Other assets
Due to banks
Due to customers
Income tax obligations paid
Other liabilities
Net cash provided from operating activities

Cash flow from investing activities
Proceeds from redemption of subsidiary and associates
Payment for purchases of subsidiary and associates
Payment for purchases of property, plant, equipment and 
branches constructions
Proceeds from selling property, plant and equipment
Proceeds from redemption of held to maturity financial 
investments
Payment for purchases of held to maturity financial 
investments  

166   

   Annual Report 2018

Notes

Dec. 31, 2018

Dec. 31, 2017

EGP Thousands

 13,052,594 

 10,330,990 

25 
12 
30 
24 

22 

41 
22 
23 
30 
30 
30 
11 
22 

16 
42 
18 
21 
19-20
43 
26 
27 

29 

11 

22 

22 

 390,830 
 3,076,023 
 101,501 
 316,763 

 (102,991)

 130,208 
 39,561 
 (465)
 (2,114)
 (17,670)
 (2,269)
 (1,045)
 (441,628)
 408,346 
 -   

 351,005 
 1,742,281 
 212,622 
 -   

 100,078 

 130,208 
 (108,349)
 -   
 (25,463)
 (97,897)
 11,840 
 (607)
 99,047 
 290,884 
 (340,504)

 16,947,644 

 12,696,135 

(13,661,577)
 4,640,524 
 4,557,492 
 (66,141)
 (21,255,952)
 (2,263,465)
 5,381,901 
 34,573,102 
 (2,778,973)
 1,025,022 
 27,099,577 

 -   
 (10,575)

 (874,708)

 1,045 

(2,594,442)
(16,466,420)
 (4,850,063)
 120,431 
 (4,007,616)
 (1,133,497)
 (1,131,078)
 18,802,058 
 (2,017,034)
 1,897,201 
 1,315,675 

 750 
 (44,318)

 (745,696)

 607 

 5,532,271 

 13,354,468 

 (33,995,313)

 (4,597,254)

Notes

Dec. 31, 2018

Dec. 31, 2017

EGP Thousands

Payment for purchases of  available for sale financial invest-
ments
Proceeds from selling available for sale financial invest-
ments
Proceeds from selling non current assets held for sale
Net cash used in investing activities

Cash flow from financing activities
Increase in long term loans
Dividend paid
Capital increase
Net cash used in (provided from) financing activities

Net increase (decrease) in cash and cash equivalent during 
the year
Beginning balance of cash and cash equivalent
Cash and cash equivalent at the end of the year

Cash and cash equivalent comprise:
Cash and balances with central bank
Due from banks
Treasury bills and other governmental  notes 
Obligatory reserve balance with CBE
Due from banks with maturities more than three months
Treasury bills with maturity more than three months
Total cash and cash equivalent

22 

22 

28 

15 
16 
17 
15 

17 

 (12,670,761)

 (25,868,230)

 2,059,341 

 -   
(39,958,700)

 1,261,980 

 768,515 
(15,869,178)

 46,793 
 (2,143,177)
 50,315 
 (2,046,069)

 3,514,493 
 (1,350,204)
 79,351 
 2,243,640 

 (14,905,192)

 (12,309,863)

 49,208,837 
 34,303,645 

 61,518,700 
 49,208,837 

 20,058,974 
 46,518,892 
 41,999,252 
 (13,526,763)
 (10,733,386)
 (50,013,324)
 34,303,645 

 14,663,289 
 45,319,766 
 54,478,202 
 (8,878,986)
 (1,719,586)
 (54,653,848)
 49,208,837 

  Annual Report 2018   

   167

Financial StatementS: Separate

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168   

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  Annual Report 2018   

   169

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
   
 
 
 
 
 
   
 
 
 
   
 
   
 
   
 
 
 
   
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
   
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
   
 
   
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
   
 
 
 
 
 
   
 
 
 
   
 
   
 
   
 
 
 
   
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
   
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial StatementS: Separate

proposed  appropriation account for the 
year ended December 31, 2018

notes to the separate financial statements 
for the year ended December 31, 2018

Net profit after tax
Profits selling property, plant and equipment transferred to capital reserve according 
to the law
Bank risk reserve
Available net profit for distributing
IFRS 9 risk reserve*
Total

To be distributed as follows:
Legal reserve
General reserve
Dividends to shareholders**
Staff profit sharing
Board members bonus
CIB's foundation
Total

EGP Thousands

Dec. 31, 2018

Dec. 31, 2017

 9,555,755 

 7,550,339 

 (1,045)

 (842)

 9,553,868 

 -   

 9,553,868 

 477,736 
 6,375,588 
 1,458,541 
 955,387 
 143,308 
 143,308 

 9,553,868 

 (607)

 (689)

 7,549,043 

 (1,411,549)

 6,137,494 

 377,487 
 3,616,830 
 1,161,801 
 754,904 
 113,236 
 113,236 

 6,137,494 

 * The IFRS 9 risk reserve is created 1% of the total weighted credit risk of net profit after tax for 2017 (Note 34).
** Based on a dividend per share of EGP 1, after taking into account the subsequent share distributions of one share for every four shares.

1.  General information

Commercial  International  Bank  (Egypt)  S.A.E.  provides  retail,  corporate  and  investment  banking  services  in  various 
parts of Egypt through 181 branches, and 22 units employing 6759 employees on the statement of financial position date.
Commercial International Bank (Egypt) S.A.E. was formed as a commercial bank under the investment law no. 43 of 1974. 
The address of its registered head office is as follows: Nile tower, 21/23 Charles de Gaulle Street-Giza. The Bank is listed in 
the Egyptian stock exchange.

Financial statements have been approved by board of directors on February 4, 2019.

2.  Summary of accounting policies

The principal accounting policies applied in the preparation of these financial statements are set out below. These policies 
have been consistently applied to all years presented, unless otherwise stated.

2.1.  Basis of preparation
The separate financial statements have been prepared in accordance with Egyptian financial reporting standards issued 
in 2006 and its amendments and in accordance with the Central Bank of Egypt regulations approved by the Board of Di-
rectors on December 16, 2008.

The separate financial statements have been prepared under the historical cost convention, as modified by the revaluation 
of financial assets and liabilities classified as trading or held at fair value through profit or loss, available for sale invest-
ment and all derivatives contracts.

The separate and consolidated financial statements of the Bank and its subsidiaries  have been prepared in accordance 
with  the  relevant domestic laws and the Egyptian financial reporting standards, the affiliated companies are entirely 
included in the consolidated financial statements and these companies are the companies that the Bank - directly or indi-
rectly – has more than half of the voting rights or has the ability to control the financial and operating policies, regardless 
of the type of activity, the Bank’s consolidated financial statements can be obtained from the Bank's management. The 
Bank accounts for investments in subsidiaries and associate companies in the separate financial statements at cost minus 
impairment loss.

The  separate  financial  statements  of  the  Bank  should  be  read  with  its  consolidated  financial  statements,  for  the  year 
ended on December 31, 2018 to get complete information on the Bank’s financial position, results of operations, cash flows 
and changes in ownership rights.

2.2.  Subsidiaries and associates
2.2.1.  Subsidiaries
Subsidiaries are all entities (including special purpose entities) over which the Bank has owned directly or  indirectly the 
control to govern the financial and operating policies generally accompanying a shareholding of more than one half of the 
voting rights. The existence and effect of potential voting rights that are currently exercisable or convertible are consid-
ered when assessing whether the Bank has the ability to control the entity or not.

2.2.2.  Associates
Associates are all entities over which the Bank has significant influence but do not reach to the extent of control, generally 
accompanying a shareholding between 20% and 50% of the voting rights.

The acquisition method of accounting is used to account for the purchase of subsidiaries. The cost of an acquisition is 
measured at the fair value of the assets given, equity instruments issued and liabilities incurred or assumed, plus any 
costs directly related to the acquisition. The excess of the cost of an acquisition over the Bank share of the fair value of the 
identifiable net assets acquired is recorded as goodwill. A gain on acquisition is recognized in profit or loss if there is an 

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Financial StatementS: Separate

excess of the Bank’s share of the fair value of the identifiable net assets acquired over the cost of the acquisition.
The cost method is applied to account for investments in subsidiaries and associates, whereby, investments are recorded 
based on the acquisition cost including any goodwill, deducting any impairment losses, and dividends are recorded in 
the income statement in the adoption of the distribution of these profits and evidence of the Bank right to collect them.

A financial asset is classified as held for trading if it is acquired or incurred principally for the purpose of selling or repur-
chasing in the short term or if it is part of a portfolio of identified financial instruments that are managed together and for 
which there is evidence of a recent actual pattern of short term profit making. Derivatives are also categorized as held for 
trading unless they are designated as hedging instruments.

2.3.  Segment reporting
A business segment is a group of assets and operations engaged in providing products or services that are subject to risks 
and returns that are different from those of other business segments. A geographical segment is engaged in providing 
products or services within a particular economic environment that are subject to risks and returns different from those 
of segments operating in other economic environments.

2.4.  Foreign currency translation
2.4.1.  Functional and presentation currency
The financial statements are presented in Egyptian pound, which is the Bank’s functional and presentation currency.

2.4.2.  Transactions  and balances in foreign currencies
The Bank maintains its accounting records in Egyptian pound. Transactions in foreign currencies during the period are 
translated into the Egyptian pound using the prevailing exchange rates on the date of the transaction.

Monetary assets and liabilities denominated in foreign currencies are retranslated at the end of reporting period at the 
prevailing exchange rates. Foreign exchange gains and losses resulting from settlement and translation of such transac-
tions and balances are recognized in the income statement and reported under the following line items:

•	 Net trading income from held-for-trading assets and liabilities.
•	 Other operating revenues (expenses) from the remaining assets and liabilities.

Changes in the fair value of investments in debt instruments; which represent monetary financial instruments, denomi-
nated in foreign currencies and classified as available for sale assets are analyzed into valuation differences resulting from 
changes in the amortized cost of the instrument, differences resulting from changes in the applicable exchange rates and 
differences resulting from changes in the fair value of the instrument.

Valuation differences resulting from changes in the amortized cost are recognized and reported in the income statement 
in ‘income from loans and similar revenues’ whereas differences resulting from changes in foreign exchange rates are 
recognized and reported in ‘other operating revenues (expenses)’. The remaining differences resulting from changes in fair 
value are deferred in equity and accumulated in the ‘revaluation reserve of available-for-sale investments’.

Valuation differences resulting from the non-monetary items include gains and losses of the change in fair value of such 
equity instruments held at fair value through profit and loss, as for recognition of the differences of valuation resulting 
from equity instruments classified as financial investments available for sale within the fair value reserve in equity.

2.5.  Financial assets
The Bank classifies its financial assets in the following categories: 

•	 Financial assets designated at fair value through profit or loss.
•	 Loans and receivables.
•	 Held to maturity investments.
•	 Available for sale financial investments.

Management determines the classification of its investments at initial recognition.

2.5.1.  Financial assets at fair value through profit or loss
This category has two sub-categories: 

•	 Financial assets held for trading. 
•	 Financial assets designated at fair value through profit and loss at inception.

Financial instruments, other than those held for trading, are classified as financial assets designated at fair value through 
profit and loss if they meet one or more of the criteria set out below: 

•	 When the designation eliminates or significantly reduces measurement and recognition inconsistencies that would arise 
from measuring financial assets or financial liabilities, on different bases. Under this criterion, an accounting mismatch 
would arise if the debt securities issued were accounted for at amortized cost, because the related derivatives are mea-
sured at fair value with changes in the fair value recognized in the income statement. The main classes of financial instru-
ments designated by the Bank are loans and advances and long-term debt issues.

•	 Applies to groups of financial assets, financial liabilities or combinations thereof that are managed, and their performance 
evaluated, on a fair value basis in accordance with a documented risk management or investment strategy, and where 
information about the groups of financial instruments is reported to management on that basis.

•	 Relates to financial instruments containing one or more embedded derivatives that significantly modify the cash flows 

resulting from those financial instruments, including certain debt issues and debt securities held.

•	 Any financial derivative initially recognized at fair value can't be reclassified during the holding period. Re-classification is 

not allowed for any financial instrument initially recognized at fair value through profit and loss.

2.5.2.  Loans and advances
Loans and advances are non-derivative financial assets with fixed or determinable payments that are not quoted in an 
active market, other than: 

- Those that the Bank intends to sell immediately or in the short term, which is classified as held for trading, or those that 
the Bank upon initial recognition designates as at fair value through profit and loss. 

•	 Those that the Bank upon initial recognition designates and available for sale; or
•	 Those for which the holder may not recover substantially all of its initial investment, other than credit deterioration.

2.5.3.  Held to maturity financial investments
Held-to-maturity investments are non-derivative financial assets with fixed or determinable payments and fixed maturi-
ties that the Bank's management has the positive intention and ability to hold till maturity. If the Bank has to sell other 
than an insignificant amount of held-to-maturity assets, the entire category would be reclassified as available for sale 
unless in necessary cases subject to regulatory approval.

2.5.4.  Available for sale financial investments
Available-for-sale investments are those intended to be held for an indefinite period of time, which may be sold in response 
to needs for liquidity or changes in interest rates, exchange rates or equity prices.

The following are applied in respect to all financial assets:

Debt securities and equity shares intended to be held on a continuing basis, other than those designated at fair value, are 
classified as available-for-sale or held-to-maturity. Financial investments are recognized on trade date, when the group 
enters into contractual arrangements with counterparties to purchase securities.

Financial assets are initially recognized at fair value plus transaction costs for all financial assets not carried at fair value 
through profit and loss. Financial assets carried at fair value through profit and loss are initially recognized at fair value, 
and transaction costs are expensed in the income statement.

Financial assets are derecognized when the rights to receive cash flows from the financial assets have expired or when the 
Bank transfers substantially all risks and rewards of the ownership. Financial liabilities are derecognized when they are 
extinguished, that is, when the obligation is discharged, cancelled or expired.

Available-for-sale, held–for-trading and financial assets designated at fair value through profit and loss are subsequently 
measured at fair value. Loans, receivables and held-to-maturity investments are subsequently measured at amortized cost.

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Financial StatementS: Separate

Gains and losses arising from changes in the fair value of the ‘financial assets designated at fair value through profit or 
loss’ are recognized in the income statement in ‘net income from financial instruments designated at fair value’. Gains and 
losses arising from changes in the fair value of available for sale investments are recognized directly in equity, until the 
financial assets are either sold or become impaired. When available-for-sale financial assets are sold, the cumulative gain 
or loss previously recognized in equity is recognized in profit or loss. 

Interest income is recognized on available for sale debt securities using the effective interest method, calculated over the 
asset’s expected life. Premiums and discounts arising on the purchase are included in the calculation of effective interest 
rates. Dividends are recognized in the income statement when the right to receive payment has been established.

The fair values of quoted investments in active markets are based on current bid prices. If there is no active market for a 
financial asset, or no current demand prices available, the Bank measures fair value using valuation models. These include 
the  use  of  recent  arm’s  length  transactions,  discounted  cash  flow  analysis,  option  pricing  models  and  other  valuation 
models commonly used by market participants. If the Bank has not been able to estimate the fair value of equity instru-
ments classified as available for sale, the value is measured at cost less impairment.

Available for sale investments that would have met the definition of loans and receivables at initial recognition may be 
reclassified out to loans and advances or financial assets held to maturity. In all cases, when the Bank has the intent and 
ability to hold these financial assets in the foreseeable future or till maturity. The financial asset is reclassified at its fair 
value on the date of reclassification, and any profits or losses that have been recognized previously in equity, are treated 
based on the following:

•	 If the financial asset has a fixed maturity, gains or losses are amortized over the remaining life of the investment using the 
effective interest rate method. In case of subsequent impairment of the financial asset, the previously recognized unreal-
ized gains or losses in equity are recognized directly in the profits and losses.

•	 In the case of financial asset which has infinite life, any previously recognized profit and loss in equity will remain until the 
sale of the asset or its disposal, in the case of impairment of the value of the financial asset after the re-classification, any 
gain or loss previously recognized in equity is recycled to the profits and losses.

•	 If the Bank adjusts its estimates of payments or receipts of a financial asset that in return adjusts the carrying amount of 
the asset (or group of financial assets) to reflect the actual cash inflows, the carrying value is recalculated based on the 
present value of estimated future cash flows at the effective yield of the financial instrument and the differences are rec-
ognized in profit and loss.

•	 In all cases, if the Bank re-classifies financial asset in accordance with the above criteria and increases its estimate of the 
proceeds of future cash flow, this increase adjusts the effective interest rate of this asset only without affecting the invest-
ment book value.

2.6.  Offsetting financial instruments
Financial assets and liabilities are offset and the net amount reported in the balance sheet if, and only if, there is a legally 
enforceable right to offset the recognized amounts and there is an intention to be settled on a net basis.
Agreements of repos & reverse repos are shown by the net in the financial statement in treasury bills and other govern-
mental notes. 

2.7.  Derivative financial instruments and hedge accounting
Derivatives are recognized initially, and subsequently, at fair value. Fair values of exchange traded derivatives are ob-
tained from quoted market prices. Fair values of over-the-counter derivatives are obtained using valuation techniques, 
including discounted cash flow models and option pricing models. Derivatives are classified as assets when their fair value 
is positive and as liabilities when their fair value is negative.

Embedded  derivatives  in  other  financial  instruments,  such  as  conversion  option  in  a  convertible  bond,  are  treated  as 
separate derivatives when their economic characteristics and risks are not closely related to those of the host contract, 
provided that the host contract is not classified as at fair value through profit and loss. These embedded derivatives are 
measured at fair value with changes in fair value recognized in income statement unless the Bank chooses to designate 
the hybrid contract as at fair value through net trading income through profit and loss.

The timing method of recognition in profit and loss, of any gains or losses arising from changes in the fair value of deriva-
tives, depends on whether the derivative is designated as a hedging instrument, and the nature of the item being hedged. 
The Bank designates certain derivatives as:

•	 Hedging instruments of the risks associated with fair value changes of recognized assets or liabilities or firm commit-

ments (fair value hedge).

•	 Hedging of risks relating to future cash flows attributable to a recognized asset or liability or a highly probable forecast 

transaction (cash flow hedge)

•	 Hedge accounting is used for derivatives designated in a hedging relationship when the following criteria are met. 

At the inception of the hedging relationship, the Bank documents the relationship between the hedging instrument and 
the hedged item, along with its risk management objectives and its strategy for undertaking various hedge transactions. 
Furthermore, at the inception of the hedge, and on ongoing basis, the Bank documents whether the hedging instrument 
is expected to be highly effective in offsetting changes in fair values of the hedged item attributable to the hedged risk.

Fair value hedge

2.7.1. 
Changes in the fair value of derivatives that are designated and qualified as fair value hedges are recognized in profit 
and loss immediately together with any changes in the fair value of the hedged asset or liability that is attributable to the 
hedged risk. The effective portion of changes in the fair value of the interest rate swaps and the changes in the fair value of 
the hedged item attributable to the hedged risk are recognized in the ‘net interest income’ line item of the income state-
ment. Any ineffectiveness is recognized in profit and loss in ‘net trading income’.

When the hedging instrument is no longer qualified for hedge accounting, the adjustment to the carrying amount of a 
hedged item, measured at amortized cost, arising from the hedged risk is amortized to profit and loss from that date using 
the effective interest method.

2.7.2.  Derivatives that do not qualify for hedge accounting
All gains and losses from changes in the fair values of derivatives that do not qualify for hedge accounting are recognized 
immediately in the income statement. These gains and losses are reported in ‘net trading income’, except where deriva-
tives are managed in conjunction with financial instruments designated at fair value , in which case gains and losses are 
reported in ‘net income from financial instruments designated at fair value’.

interest income and expense

2.8. 
Interest income and expense for all financial instruments except for those classified as held-for-trading or designated at fair 
value are recognized in ‘interest income’ and ‘interest expense’ in the income statement using the effective interest method.

The effective interest method is a method of calculating the amortized cost of a financial asset or a financial liability and 
of allocating the interest income or interest expense over the relevant period. The effective interest rate is the rate that ex-
actly discounts estimated future cash payments or receipts through the expected life of the financial instrument or, when 
appropriate, a shorter period to the net carrying amount of the financial asset or financial liability. When calculating the 
effective interest rate, the Bank  estimates cash flows considering all contractual terms of the financial instrument (for 
example, prepayment options) but does not consider future credit losses. The calculation includes all fees and points paid 
or received between parties to the contract that represents an integral part of the effective interest rate, transaction costs 
and all other premiums or discounts.

Once loans or debts are classified as nonperforming or impaired, the revenue of interest income will not be recognized and will 
be recorded off balance sheet, and are recognized as income subsequently based on a cash basis according to the following: 

•	 When all arrears are collected for consumer loans, personnel mortgages and micro-finance loans.
•	 When calculated interest for corporate are capitalized according to the rescheduling agreement conditions until paying 
25% from rescheduled payments for a minimum performing period of one year, if the customer continues to perform, the 
calculated interest will be recognized in interest income (interest on the performing rescheduling agreement balance) 
without the marginalized before the rescheduling agreement which will be recognized in interest income after the settle-
ment of the outstanding loan balance.

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Financial StatementS: Separate

2.9.  Fee and commission income
Fees charged for servicing a loan or facility that is measured at amortized cost, are recognized as revenue as the service 
is provided. Fees and commissions on non-performing or impaired loans or receivables cease to be recognized as income 
and are rather recorded off balance sheet. These are recognized as revenue, on a cash basis, only when interest income 
on those loans is recognized in profit and loss, at that time, fees and commissions that represent an integral part of the 
effective interest rate of a financial asset, are treated as an adjustment to the effective interest rate of that financial asset.

Commitment fees and related direct costs for loans and advances where draw down is probable are deferred and recog-
nized as an adjustment to the effective interest on the loan once drawn. Commitment fees in relation to facilities where 
draw down is not probable are recognized at the maturity of the term of the commitment.

Fees are recognized on the debt instruments that are measured at fair value through profit and loss on initial recognition 
and syndicated loan fees received by the Bank are recognized when the syndication has been completed and the Bank 
does not hold any portion of it or holds a part at the same effective interest rate used for the other participants portions. 

Commission and fee arising from negotiating, or participating in the negotiation of a transaction for a third party such as 
the arrangement of the acquisition of shares or other securities and the purchase or sale of properties are recognized upon 
completion of the underlying transaction in the income statement .

Other management advisory and service fees are recognized based on the applicable service contracts, usually on accrual 
basis. Financial planning fees related to investment funds are recognized steadily over the period in which the service is 
provided. The same principle is applied for wealth management; financial planning and custody services that are provided 
on the long term are recognized on the accrual basis also.

2.10.  Dividend income
Dividends are recognized in the income statement when the right to collect it is declared.

2.11.  Sale and repurchase agreements
Securities may be lent or sold according to a commitment to repurchase (Repos) are reclassified in the financial state-
ments and deducted from treasury bills balance. Securities borrowed or purchased according to a commitment to re-
sell them (Reverse Repos) are reclassified in the financial statements and added to treasury bills balance. The difference 
between sale and repurchase price is treated as interest and accrued over the life of the agreements using the effective 
interest rate method.

2.12.  impairment of financial assets
2.12.1.  Financial assets carried at amortised cost
The Bank assesses on each balance sheet date whether there is objective evidence that a financial asset or group of fi-
nancial assets is impaired. A financial asset or a group of financial assets is impaired only if there is objective evidence of 
impairment as a result of one or more events that occurred after the initial recognition of the asset (a ‘loss event/s’) and 
that loss event/s has an impact on the estimated future cash flows of the financial asset or group of financial assets that 
can be reliably estimated. 

The criteria that the Bank uses to determine that there is objective evidence of an impairment loss include:

•	 Cash flow difficulties experienced by the borrower ( e.g, equity ratio, net income percentage of sales).
•	 Violation of the conditions of the loan agreement such as non-payment.
•	 Initiation of bankruptcy proceedings.
•	 Deterioration of the borrower’s competitive position.
•	 The Bank for reasons of economic or legal financial difficulties of the borrower by granting concessions may not agree with 

the Bank granted in normal circumstances.

•	 Deterioration in the value of collateral or deterioration of the creditworthiness of the borrower.

The  objective  evidence  of  impairment  loss  for  a  group  of  financial  assets  is  observable  data  indicating  that  there  is  a 
measurable decrease in the estimated future cash flows from a portfolio of financial assets since the initial recognition 
of those assets, although the decrease cannot yet be identified with the individual financial assets in the portfolio, for 
instance an increase in the default rates for a particular banking product.

The Bank estimates the period between a losses occurring and its identification for each specific portfolio. In general, the 
periods used vary between three months to twelve months.

The Bank first assesses whether objective evidence of impairment exists individually for financial assets that are individu-
ally significant, and individually or collectively for financial assets that are not individually significant and in this field the 
following are considered:

•	 If the Bank determines that no objective evidence of impairment exists for an individually assessed financial asset, wheth-
er significant or not, it includes the asset in a group of financial assets with similar credit risk characteristics and collec-
tively assesses them for impairment according to historical default ratios. 

•	 If the Bank determines that an objective evidence of financial asset impairment exist that is individually assessed for im-
pairment and for which an impairment loss is or continues to be recognized are not included in a collective assessment of 
impairment.

The amount of the loss is measured as the difference between the asset’s carrying amount and the present value of esti-
mated future cash flows (excluding future credit losses that have not been incurred) discounted at the financial asset’s 
original effective interest rate. The carrying amount of the asset is reduced through the use of an allowance account and 
the amount of the loss is recognized in the income statement. If a loan or held to maturity investment has a variable inter-
est rate, the discount rate for measuring any impairment loss is the current effective interest rate determined under the 
contract when there is objective evidence for asset impairment. As a practical expedient, the Bank may measure impair-
ment on the basis of an instrument’s fair value using an observable market price.

The calculation of the present value of the estimated future cash flows of a collateralized financial asset reflects the cash flows 
that may result from foreclosure less costs for obtaining and selling the collateral, whether or not foreclosure is probable.

For the purposes of a collective evaluation of impairment, financial assets are grouped on the basis of similar credit risk 
characteristics (i.e., on the basis of the group’s grading process that considers asset type, industry, geographical location, 
collateral type, past-due status and other relevant factors). Those characteristics are relevant to the estimation of future 
cash flows for groups of such assets by being indicative of the debtors’ ability to pay all amounts due according to the con-
tractual terms of the assets being evaluated.

For the purposes of evaluation of impairment for a group of a financial assets according to historical default ratios future 
cash flows in a group of financial assets that are collectively evaluated for impairment are estimated on the basis of the 
contractual cash flows of the assets in the Bank and historical loss experience for assets with credit risk characteristics 
similar to those in the Bank. Historical loss experience is adjusted on the basis of current observable data to reflect the 
effects of current conditions that did not affect the period on which the historical loss experience is based and to remove 
the effects of conditions in the historical period that do not currently exist.

Estimates of changes in future cash flows for groups of assets should be reflected together with changes in related observ-
able data from period to period (e.g. changes in unemployment rates, property prices, payment status, or other indicative 
factors of changes in the probability of losses in the Bank and their magnitude). The methodology and assumptions used 
for estimating future cash flows are reviewed regularly by the Bank.

2.12.2.  Available for sale investments
The  Bank  assesses  on  each  balance  sheet  date  whether  there  is  objective  evidence  that  a  financial  asset  or  a  group  of 
financial assets classify under available for sale is impaired. In the case of equity investments classified as available for 
sale, a significant or prolonged decline in the fair value of the security below its cost is considered in determining whether 
the assets are impaired. During periods start from first of January 2009, the decrease consider significant when it became 
10% from the book value of the financial instrument and the decrease consider to be extended if it continues for period 
more than 9 months, and if the mentioned evidences become available then any cumulative gains or losses previously 
recognized in equity are recognized in the income statement , in respect of available for sale equity securities, impairment 
losses previously recognized in profit and loss are not reversed through the income statement.

If, in a subsequent period, the fair value of a debt instrument classified as available for sale increases and the increase 
can be objectively related to an event occurring after the impairment loss was recognized in the income statement, the 
impairment loss is reversed through the income statement to the extent of previously recognized impairment charge from 
equity to income statement.

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2.13.  real estate investments 
The real estate investments represent lands and buildings owned by the Bank in order to obtain rental returns or capital 
gains and therefore do not include real estate assets which the Bank exercised its work through or those that have owned 
by the Bank as settlement of debts. The accounting treatment is the same used with property, plant and equipment.

2.14.  property, plant and equipment
Lands and buildings comprise mainly branches and offices. All property, plant and equipment are stated at historical cost 
less depreciation and impairment losses. Historical cost includes expenditure that is directly attributable to the acquisi-
tion of the items.

Subsequent costs are included in the asset’s carrying amount or as a separate asset, as appropriate, only when it is prob-
able that future economic benefits will flow to the Bank and the cost of the item can be measured reliably. All other repairs 
and maintenance are charged to other operating expenses during the financial period in which they are incurred.

Land is not depreciated. Depreciation of other assets is calculated using the straight-line method to allocate their residual 
values over estimated useful lives, as follows:

Buildings  

Leasehold improvements 

Furniture and safes 
Typewriters, calculators and air-conditions 
Vehicles
Computers and core systems
Fixtures and fittings

20 years.
3 years, or over the period of the 
lease if less
3/5 years.
5 years
5 years
3/10 years
3 years

The assets’ residual  values  and  useful lives are reviewed, and adjusted if appropriate, on  each balance  sheet  date. De-
preciable assets are reviewed for impairment whenever events or changes in circumstances indicate that the carrying 
amount may not be recovered. An asset’s carrying amount is written down immediately to its recoverable value if the as-
set’s carrying amount exceeds its estimated recoverable amount. The recoverable amount is the higher of the asset’s fair 
value less costs to sell and value in use.

Gains and losses on disposals are determined by comparing the selling proceeds with the asset carrying amount and 
charged to other operating expenses in the income statement.

2.15.  impairment of non-financial assets
Assets that have an indefinite useful life are not amortized -except goodwill- and are tested annually for impairment. As-
sets that are subject to amortization are reviewed for impairment whenever events or changes in circumstances indicate 
that the carrying amount may not be recoverable. An impairment loss is recognized for the amount by which the asset’s 
carrying amount exceeds its recoverable amount.

The recoverable amount is the higher of an asset’s fair value less costs to sell or value in use. Assets are tested for impair-
ment with reference to the lowest level of cash generating unit(s). A previously recognized impairment loss relating to a 
fixed asset may be reversed in part or in full when a change in circumstances leads to a change in the estimates used to 
determine the fixed asset’s recoverable amount. The carrying amount of the fixed asset will only be increased up to the 
amount that the original impairment not been recognized.

2.15.1  Goodwill
Goodwill  is  capitalized  and  represents  the  excess  of  acquisition  cost  over  the  fair  value  of  the  Bank’s  share  in  the  ac-
quired entity’s net identifiable assets on the date of acquisition. For the purpose of calculating goodwill, the fair values 
of acquired assets, liabilities and contingent liabilities are determined by reference to market values or by discounting 
expected future cash flows. Goodwill is included in the cost of investments in associates and subsidiaries in the Bank’s 
separate financial statements. Goodwill is tested for impairment, impairment loss is charged to the income statement.

Goodwill is allocated to the cash generating units for the purpose of impairment testing. The cash generating units rep-
resented in the Bank main segments.

2.15.2.  Other intangible assets
Is  the  intangible  assets  other  than  goodwill  and  computer  programs  (trademarks,  licenses,  contracts  for  benefits,  the 
benefits of contracting with clients).

Other intangible assets that are acquired by the Bank are recognized at cost less accumulated amortization and impair-
ment losses. Amortization is charged to the income statement on a straight-line basis over the estimated useful lives of 
the intangible asset with definite life. Intangible assets with indefinite life are not amortized and tested for impairment.

2.16.  leases
The accounting treatment for the finance lease is complied with law 95/1995, if the contract entitles the lessee to purchase 
the asset at a specified date and predefined value, or the current value of the total lease payments representing at least 90% 
of the value of the asset. The other leases contracts are considered operating leases contracts.

2.16.1.  Being lessee
Finance lease contract recognizes the lease cost, including the cost of maintenance of the leased assets in the income 
statement for the period in which they occurred. If the Bank decides to exercise the right to purchase the leased asset the 
leased assets are capitalized and included in ‘property, plant and equipment’ and depreciated over the useful life of the 
expected remaining life of the asset in the same manner as similar assets.

Operating lease payments leases are accounted for on a straight-line basis over the periods of the leases and are included 
in ‘general and administrative expenses’.

2.16.2.  Being lessor
For finance lease, assets are recorded in the property, plant and equipment in the balance sheet and amortized over the 
expected useful life of this asset in the same manner as similar assets. Lease income is recognized on the basis of rate of re-
turn on the lease in addition to an amount corresponding to the cost of depreciation for the period. The difference between 
the recognized rental income and the total finance lease clients' accounts is transferred to the in the income statement 
until the expiration of the lease to be reconciled with a net book value of the leased asset. Maintenance and insurance 
expenses are charged to the income statement when incurred to the extent that they are not charged to the tenant.

In case there is objective evidence that the Bank will not be able to collect the of financial lease obligations, the finance 
lease payments are reduced to the recoverable amount.

For assets leased under operating lease it appears in the balance sheet under  property, plant and equipment, and depre-
ciated over the expected useful life of the asset in the same way as similar assets, and the lease income recorded less any 
discounts given to the lessee on a straight-line method over the contract period.

Cash and cash equivalents

2.17. 
For the purposes of the cash flow statement, cash and cash equivalents comprise balances with less than three months’ 
maturity from the date of acquisition, including cash and non-restricted balances with central banks, treasury bills and 
other eligible bills, loans and advances to banks, amounts due from other banks and short-term government securities.

2.18.  Other  provisions
Provisions for restructuring costs and legal claims are recognized when the Bank has present legal or constructive obliga-
tions as a result of past events; where it is more likely than not that a transfer of economic benefit will be necessary to settle 
the obligation, and it can be reliably estimated.

In case of similar obligations, the related cash outflow should be determined in order to settle these obligations as a group. 
The provision is recognized even in case of minor probability that cash outflow will occur for an item of these obligations. 

When a provision is wholly or partially no longer required, it is reversed through profit or loss under other operating 
income (expenses).

Provisions for obligations, other than those for credit risk or employee benefits, due within more than 12 months from the 
balance sheet date are recognized based on the present value of the best estimate of the consideration required to settle 

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Financial StatementS: Separate

the present obligation on the balance sheet date. An appropriate pretax discount rate that reflects the time value of money 
is used to calculate the present value of such provisions. For obligations due within less than twelve months from the bal-
ance sheet date, provisions are calculated based on undiscounted expected cash outflows unless the time value of money 
has a significant impact on the amount of provision, then it is measured at the present value.

2.19.  Share based payments
The Bank applies an equity-settled, share-based compensation plan. The fair value of equity instruments recognized as 
an expense over the vesting period using appropriate valuation models, taking into account the terms and conditions 
upon which the equity instruments were granted. The vesting period is the period during which all the specified vesting 
conditions of a share-based payment arrangement are to be satisfied. Vesting conditions include service conditions, per-
formance conditions and market performance conditions are taken into account when estimating the fair value of equity 
instruments on the date of grant. On each balance sheet date the number of options that are expected to be exercised are 
estimated. Recognizes estimate changes, if any, in the income statement, and a corresponding adjustment to equity over 
the remaining vesting period.

The proceeds received net of any directly attributable transaction costs are credited to share capital (nominal value) and 
share premium when the options are exercised.

CIB owns a private insurance fund for financing end of service benefits, pensions and medical insurance for employees 
under the supervision of the Ministry of Social Solidarity.

2.20.  income tax
Income tax on the profit and loss for the period and deferred tax are recognized in the income statement except for income 
tax relating to items of equity that are recognized directly in equity.

Income tax is recognized based on net taxable profit using the tax rates applicable on the date of the balance sheet in ad-
dition to tax adjustments for previous years.

Deferred taxes arising from temporary time differences between the book value of assets and liabilities are recognized in 
accordance with the principles of accounting and value according to the foundations of the tax, this is determining the 
value of deferred tax on the expected manner to realize or settle the values of assets and liabilities, using tax rates appli-
cable on the date of the balance sheet.

Deferred tax assets of the Bank recognized when there is likely to be possible to achieve profits subject to tax in the future 
to be possible through to use that asset, and is reducing the value of deferred tax assets with part of that will come from 
tax benefit expected during the following years, that in the case of expected high benefit tax, deferred tax assets will in-
crease within the limits of the above reduced.

2.21.  Borrowings
Borrowings are recognized initially at fair value net of transaction costs incurred. Borrowings are subsequently stated at 
amortized cost also any difference between proceeds net of transaction costs and the redemption value is recognized in 
the income statement over the period of the borrowings using the effective interest method.

2.22.  Dividends
Dividends on ordinary shares and profit sharing are recognized as a charge of equity upon the general assembly approval. 
Profit sharing includes the employees’ profit share and the Board of Directors’ remuneration as prescribed by the Bank's 
articles of incorporation and the corporate law.

2.23.  comparatives
Comparative figures have been adjusted to conform with changes in the presentation of the current period where necessary.

2.24.  non-current assets held for sale
A non-current asset (or disposal group) to be classified as held for sale if its carrying amount will be recovered principally 
through a sale transaction rather than through continuing use.

Determining whether (and when) an asset stops being recovered principally through use and becomes recoverable prin-
cipally through sale.

For an asset (or disposal group) to be classified as held for sale:

a.  It must be available for immediate sale in its present condition, subject only to terms that are usual and customary 

for sales of such assets (or disposal groups);

b.  Its sale must be highly probable; 

The standard requires that non-current assets (and, in a 'disposal group', related liabilities and current assets,) meeting its 
criteria to be classified as held for sale be:

a.  Measured at the lower of carrying amount and fair value less costs to sell, with depreciation on them ceasing; and
b.  Presented separately on the face of the statement of financial position with the results of discontinued operations 

presented separately in the income statement.

2.25.  Discontinued operation
Discontinued operation as 'a component of an entity that either has been disposed of, or is classified as held for sale, and 

a.  Represents a separate major line of business or geographical area of operations,
b.  Is part of a single coordinated plan to dispose of a separate major line of business or geographical area of operations or
c.  Is a subsidiary acquired exclusively with a view to resale.

When presenting discontinued operations in the income statement, the comparative figures should be adjusted as if the 
operations had been discontinued in the comparative period.

3.  Financial risk management

The Bank’s activities expose it to a variety of financial risks and those activities involve the analysis, evaluation, accep-
tance and management of some degree of risk or combination of risks. Taking risk is core to the financial business, and the 
operational risks are an inevitable consequence of being in business. The Bank’s aim is therefore to achieve an appropriate 
balance between risk and rewards and minimize potential adverse effects on the Bank’s financial performance. The most 
important types of financial risks are credit risk, market risk, liquidity risk and other operating risks. Also market risk 
includes exchange rate risk, rate of return risk and other prices risks. 

The Bank’s risk management policies are designed to identify and analyze these risks, to set appropriate risk limits and controls, 
and to monitor the risks and adherence to limits by means of reliable and up-to-date information systems. The Bank regularly 
reviews its risk management policies and systems to reflect changes in markets, products and emerging best practice.

Risk management is carried out by risk department under policies approved by the Board of Directors. Bank treasury 
identifies, evaluates and hedges financial risks in close co-operation with the Bank’s operating units.

The Board provides written principles for overall risk management, as well as written policies covering specific areas, such as for-
eign exchange risk, interest rate risk, credit risk, use of derivative financial instruments and non-derivative financial instruments. 
In addition, credit risk management is responsible for the independent review of risk management and the control environment.

3.1.  credit risk
The Bank takes on exposure to credit risk, which is the risk that counterparty will cause a financial loss for the Bank by 
failing to discharge an obligation. Management therefore carefully manages its exposure to credit risk. Credit exposures 
arise principally in loans and advances, debt securities and other bills. There is also credit risk in off-balance sheet finan-
cial arrangements such as loan commitments. The credit risk management and control are centralized in a credit risk 
management team in bank treasury and reported to the Board of Directors and head of each business unit regularly.

3.1.1.  Credit risk measurement
3.1.1.1.  Loans and advances to banks and customers
In measuring credit risk of loans and facilities to banks and customers at a counterparty level, the Bank reflects three 
components (i) the ‘probability of default’ by the client or counterparty on its contractual obligations (ii) current expo-
sures to the counterparty and its likely future development, from which the Bank derive the ‘exposure at default’; and (iii) 
the likely recovery ratio on the defaulted obligations (the ‘loss given default’).

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These credit risk measurements, which reflect expected loss (the ‘expected loss model’) are required by the Basel commit-
tee on banking regulations and the supervisory practices (the Basel committee), and are embedded in the Bank’s daily 
operational management. The operational measurements can be contrasted with impairment allowances required under 
EAS 26, which are based on losses that have been incurred on the balance sheet date (the ‘incurred loss model’) rather 
than expected losses (note 3.1). 

The Bank assesses the probability of default of individual counterparties using internal rating tools tailored to the various 
categories of counterparty. They have been developed internally and combine statistical analysis with credit officer judg-
ment and are validated, where appropriate. Clients of the Bank are segmented into four rating classes. The Bank’s rating 
scale, which is shown below, reflects the range of default probabilities defined for each rating class.  This means that, in 
principle, exposures migrate between classes as the assessment of their probability of default changes. The rating tools 
are kept under review and upgraded as necessary. The Bank regularly validates the performance of the rating and their 
predictive power with regard to default events.  

Bank’s rating

1
2
3
4

Description of the grade

Performing loans
Regular watching
Watch list
Non-performing loans

Loss given default or loss severity represents the Bank expectation of the extent of loss on a claim should default occur. It is 
expressed as percentage loss per unit of exposure and typically varies by type of counterparty, type and seniority of claim 
and availability of collateral or other credit mitigation.

3.1.1.2.  Debt instruments and treasury and other bills
For debt instruments and bills, external rating such as standard and poor’s rating or their equivalents are used for man-
aging of the credit risk exposures, and if this rating is not available, then other ways similar to those used with the credit 
customers are uses.

The investments in those securities and bills are viewed as a way to gain a better credit quality mapping and maintain a 
readily available source to meet the funding requirement at the same time.

3.1.2.  Risk limit control and mitigation policies
The Bank manages, limits and controls concentrations of credit risk wherever they are identified − in particular, to indi-
vidual counterparties and banks, and to industries and countries.

The Bank structures the levels of credit risk it undertakes by placing limits on the amount of risk accepted in relation to 
one borrower, or groups of borrowers, and to geographical and industry segments. Such risks are monitored on a revolving 
basis and subject to an annual or more frequent review, when considered necessary. Limits on the level of credit risk by 
individual, counterparties, product, and industry sector and by country are approved quarterly by the Board of Directors.

The exposure to any one borrower including banks and brokers is further restricted by sub-limits covering on- and off-
balance sheet exposures, and daily delivery risk limits in relation to trading items such as forward foreign exchange con-
tracts. Actual exposures against limits are monitored daily.

Exposure to credit risk is also managed through regular analysis of the ability of borrowers and potential borrowers to 
meet interest and capital repayment obligations and by changing these lending limits where appropriate.

Some other specific control and mitigation measures are outlined below:

3.1.2.1.  Collateral
The Bank sets a range of policies and practices to mitigate credit risk. The most traditional of these is the taking of security 
for funds advances, which is common practice. The Bank implements guidelines on the acceptability of specific classes of 
collateral or credit risk mitigation. The principal collateral types for loans and advances are:

•	 Mortgages over residential properties.
•	 Mortgage business assets such as premises, and inventory.
•	 Mortgage financial instruments such as debt securities and equities.

Longer-term finance and lending to corporate entities are generally secured; revolving individual credit facilities are gen-
erally unsecured. In addition, in order to minimize the credit loss the Bank will seek additional collateral from the coun-
terparty as soon as impairment indicators are noticed for the relevant individual loans and advances.

Collateral held as security for financial assets other than loans and advances is determined by the nature of the instru-
ment. Debt securities, treasury and other governmental securities are generally unsecured, with the exception of asset-
backed securities and similar instruments, which are secured by portfolios of financial instruments.

3.1.2.2. Derivatives
The Bank maintains strict control limits on net open derivative positions (i.e., the difference between purchase and sale 
contracts), by both amount and term. At any one time, the amount subject to credit risk is limited to the current fair value 
of instruments that are favorable to the Bank (i.e., assets with positive fair value), which in relation to derivatives is only a 
small fraction of the contract, or notional values used to express the volume of instruments outstanding. This credit risk 
exposure is managed as part of the overall lending limits with customers, together with potential exposures from market 
movements. Collateral or other security is not usually obtained for credit risk exposures on these instruments, except 
where the Bank requires margin deposits from counterparties.

Settlement risk arises in any situation where a payment in cash, securities or equities is made in the expectation of a cor-
responding receipt in cash, securities or equities. Daily settlement limits are established for each counterparty to cover 
the aggregate of all settlement risk arising from the Bank market transactions on any single day.

3.1.2.3. Master netting arrangements
The Bank further restricts its exposure to credit losses by entering into master netting arrangements with counterpar-
ties with which it undertakes a significant volume of transactions. Master netting arrangements do not generally result 
in an offset of balance sheet assets and liabilities, as transactions are usually settled on a gross basis. However, the credit 
risk associated with favorable contracts is reduced by a master netting arrangement to the extent that if a default occurs, 
all amounts with the counterparty are terminated and settled on a net basis. The Bank overall exposure to credit risk on 
derivative instruments subject to master netting arrangements can change substantially within a short period, as it is af-
fected by each transaction subject to the arrangement.

3.1.2.4.  Credit related commitments
The primary purpose of these instruments is to ensure that funds are available to a customer as required. Guarantees and 
standby letters of credit carry the same credit risk as loans. Documentary and commercial letters of credit – which are 
written undertakings by the Bank on behalf of a customer authorizing a third party to draw drafts on the Bank up to a 
stipulated amount under specific terms and conditions – are collateralized by the underlying shipments of goods to which 
they relate and therefore carry less risk than a direct loan.

Commitments to extend credit represent unused portions of authorizations to extend credit in the form of loans, guaran-
tees or letters of credit. With respect to credit risk on commitments to extend credit, the Bank is potentially exposed to 
loss in an amount equal to the total unused commitments. However, the likely amount of loss is less than the total unused 
commitments, as most commitments to extend credit are contingent upon customers maintaining specific credit stan-
dards. The Bank monitors the term to maturity of credit commitments because longer-term commitments generally have 
a greater degree of credit risk than shorter-term commitments.

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Impairment and provisioning policies

3.1.3. 
The internal rating system described in Note 3.1.1 focus on the credit-quality mapping from the lending and investment 
activities perspective. Conversely, for only financial reporting purposes impairment losses are recognized for that has 
been incurred on the balance sheet date when there is an objective evidence of impairment. Due to the different method-
ologies applied, the amount of incurred impairment losses in balance sheet are usually lower than the amount determined 
from the expected loss model that is used for internal operational management and CBE regulation purposes.

The impairment provision reported in balance sheet at the end of the period is derived from each of the four internal credit 
risk ratings. However, the majority of the impairment provision is usually driven by the last two rating degrees. The follow-
ing table illustrates the proportional distribution of loans and advances reported in the balance sheet for each of the four 
internal credit risk ratings of the Bank and their relevant impairment losses:

Bank’s rating

1-Performing loans
2-Regular watching
3-Watch list
4-Non-Performing loans

December 31, 2018

December 31, 2017

Loans and 
advances (%)

Impairment 
provision (%)

Loans and 
advances (%)

Impairment 
provision (%)

78.61
11.65
5.68
4.06 

12.61
17.85
33.18    
36.36  

69.53
15.53
7.99
6.95 

11.61
21.51
23.70    
43.18  

The internal rating tools assists management to determine whether objective evidence of impairment exists under EAS 26, 
based on the following criteria set by the Bank:

•	 Cash flow difficulties experienced by the borrower or debtor
•	 Breach of loan covenants or conditions
•	 Initiation of bankruptcy proceedings
•	 Deterioration of the borrower’s competitive position
•	 Bank granted concessions may not be approved under normal circumstances due to economic, legal reasons and financial 

difficulties facing the borrower
•	 Deterioration of the collateral value
•	 Deterioration of the credit situation

The Bank’s policy requires the review of all financial assets that are above materiality thresholds at least annually or more 
regularly when circumstances require. Impairment provisions on individually assessed accounts are determined by an 
evaluation of the incurred loss at balance-sheet date, and are applied to all significant accounts individually. The assess-
ment normally encompasses collateral held (including re-confirmation of its enforceability) and the anticipated receipts 
for that individual account. Collective impairment provisions are provided portfolios of homogenous assets by using the 
available historical loss experience, experienced judgment and statistical techniques.

3.1.4.  Pattern of measuring the general banking risk
In addition to the four categories of the Bank's internal credit ratings indicated in note 3.1.1, management classifies loans 
and advances based on more detailed subgroups in accordance with the CBE regulations. Assets exposed to credit risk 
in these categories are classified according to detailed rules and terms depending heavily on information relevant to the 
customer,  his  activity,  financial  position  and  his  repayment  track  record.  The  Bank  calculates  required  provisions  for 
impairment of assets exposed to credit risk, including commitments relating to credit on the basis of rates determined 
by CBE. In case, the provision required for impairment losses as per CBE credit worthiness rules exceeds the required 
provisions by the application used in balance sheet preparation in accordance with EAS. That excess shall be debited to 
retained earnings and carried to the general banking risk reserve in the equity section. Such reserve is always adjusted, on 
a regular basis, by any increase or decrease so, that reserve shall always be equivalent to the amount of increase between 
the two provisions. Such reserve is not available for distribution.

Below  is  a  statement  of  institutional  worthiness  according  to  internal  ratings,  compared  to  CBE  ratings  and  rates  of 
provisions needed for assets impairment related to credit risk:

CBE Rating

Categorization

Provision%

Internal rating

Categorization

1
2
3
4
5

6

7

8

9

10

Low risk
Average risk
Satisfactory risk
Reasonable risk
Acceptable risk
Marginally accept-
able risk
Watch list

Substandard

Doubtful

Bad debts

0%
1%
1%
2%
2%

3%

5%

20%

50%

100%

1
1
1
1
1

2

3

4

4

4

Performing loans
Performing loans
Performing loans
Performing loans
Performing loans

Regular watching

Watch list
Non performing 
loans 
Non performing 
loans 
Non performing 
loans 

3.1.5.  Maximum exposure to credit risk before collateral held

In balance sheet items exposed to credit risk
Treasury bills and other governmental notes
Trading financial assets:
 - Debt instruments
Gross loans and advances to banks
Gross loans and advances to customers Individual:
 - Overdraft
 - Credit cards
 - Personal loans
 - Mortgages
 Corporate:
 - Overdraft
 - Direct loans
 - Syndicated loans
 - Other loans
Unamortized bills discount
Unearned interest
Derivative financial instruments
Financial investments:
-Debt instruments
- Other assets (Accrued  revenues) 
Total
Off balance sheet items exposed to credit risk
Financial guarantees
Customers acceptances
Letters of credit (import and export)
Letter of guarantee
Total

EGP Thousands

Dec. 31, 2018
 50,013,324 

Dec. 31, 2017
 54,653,848 

 2,270,080 
 70,949 

 1,635,910 
 3,540,849 
 17,180,864 
 876,372 

 13,992,595 
 49,179,820 
 32,899,950 
 125,429 
 (65,718)
 (16,038)
 52,289 

 112,213,297 
 4,509,514 
 288,479,486 

 7,962,043 
 1,050,573 
 4,178,288 
 66,166,953 
 79,357,857 

 6,728,843 
 1,383 

 1,780,416 
 2,899,930 
 13,910,837 
 416,616 

 12,450,826 
 44,200,770 
 26,627,825 
 112,802 
 (12,476)
 (2,965,997)
 40,001 

 74,767,989 
 3,870,654 
 239,484,267 

 3,605,001 
 1,017,690 
 1,700,516 
 69,514,413 
 75,837,620 

184   

   Annual Report 2018

  Annual Report 2018   

   185

The above table represents the Bank's Maximum exposure to credit risk on December 31, 2018, before taking into account 
any held collateral.

Financial StatementS: Separate

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Loans and advances restructured
Restructuring activities include rescheduling arrangements, applying obligatory management programs, modifying and 
deferral of payments. The application of  restructuring policies are based on indicators or term loans, specially customer 
loans. Renegotiated loans totaled at the end of the year:

Loans and advances to customer
Corporate
 - Direct loans
Total

Dec.31, 2018

Dec.31, 2017

 7,673,956 
 7,673,956 

 8,577,197 
 8,577,197 

3.1.7.  Debt instruments, treasury bills and other governmental notes
The table below presents an analysis of debt instruments, treasury bills and other governmental notes by rating agency 
designation at end of financial year, based on Standard & Poor’s ratings or their equivalent:

Dec.31, 2018
AAA
AA- to AA+
A- to A+
Lower than A-
Total

Treasury bills  
and other gov. 
notes
 -   
 -   
 -   
 41,999,252 
 41,999,252 

Trading 
financial debt 
instruments
 -   
 -   
 -   
 2,270,080 
 2,270,080 

Non-trading 
financial debt 
instruments
 -   
 -   
 -   
 112,213,297 
 112,213,297 

EGP Thousands

Total
 -   
 -   
 -   
 156,482,629 
 156,482,629 

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   Annual Report 2018

  Annual Report 2018   

   189

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
Financial StatementS: Separate

3.1.8.  Concentration of risks of financial assets with credit risk exposure
3.1.8.1.  Geographical sectors
Following is a breakdown of the Bank’s main credit exposure at their book values categorized by geographical region at 
the end of the year.

The Bank has allocated exposures to regions based on the country of domicile of its counterparties.

Dec.31, 2018
Treasury bills and other  governmen-
tal notes
Trading financial assets:
 - Debt instruments
Gross loans and advances to banks
Less:Impairment provision
Gross loans and advances to cus-
tomers
 Individual:
 - Overdrafts
 - Credit cards
 - Personal loans
 - Mortgages
 Corporate:
 - Overdrafts
 - Direct loans
 - Syndicated loans
 - Other loans
Unamortized bills discount
Impairment provision
Unearned interest
Derivative financial instruments
Financial investments:
-Debt instruments
Total

Cairo

 50,013,324 

 2,270,080 
 70,949 
 (3,246)

 948,571 
 2,806,734 
 10,820,446 
 795,852 

 11,941,245 
 32,889,668 
 30,010,681 
 80,000 
 (65,718)
 (9,707,342)
 (16,038)
 52,289 

 112,213,297 
 245,120,792 

Alex, Delta and 
Sinai

Upper Egypt

Total

EGP Thousands

 -   

 -   
 -   
 -   

 558,087 
 632,771 
 5,401,963 
 72,124 

 1,415,913 
 12,894,439 
 2,687,040 
 45,429 
 -   
 (3,024,196)
 -   
 -   

 -   
 20,683,570 

 -   

 -   
 -   
 -   

 129,252 
 101,344 
 958,455 
 8,396 

 635,437 
 3,395,713 
 202,229 
 -   
 -   
 (309,290)
 -   
 -   

 50,013,324 

 2,270,080 
 70,949 
 (3,246)

 1,635,910 
 3,540,849 
 17,180,864 
 876,372 

 13,992,595 
 49,179,820 
 32,899,950 
 125,429 
 (65,718)
 (13,040,828)
 (16,038)
 52,289 

 -   
 5,121,536 

 112,213,297 
 270,925,898 

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190   

   Annual Report 2018

  Annual Report 2018   

   191

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
 
 
   
 
   
 
 
 
 
 
   
 
 
 
 
   
 
   
 
   
 
   
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
   
 
 
 
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial StatementS: Separate

3.2.  market risk
Market  risk  represnts  as  fluctuations  in  fair  value,  future  cash  flow,  foreign  exchange  rates  and  commodity  prices, 
interest rates, credit spreads and equity prices, and it may reduce the Bank’s income or the value of its portfolios. The 
bank assigns the market risk management department to measure, monitor and control the market risk. In addition, 
regular reports are submitted to the Asset and Liability Management Committee (ALCO), Board Risk Committee and 
the heads of each business unit.

Trading portfolios include positions arising from market-making, position taking and others designated as marked-to-mar-
ket. Non-trading portfolios include positions that primarily arise from the interest rate management of the group’s retail 
and commercial banking assets and liabilities, financial investments designated as available for sale and held-to-maturity.

3.2.1.  Market risk measurement techniques
As part of the management of market risk, the Bank undertakes various hedging strategies and enters into interest rate 
swaps to match the interest rate risk associated with the fixed-rate long-term debt instrument and loans to which the fair 
value option has been applied .

3.2.1.1.  Value at Risk
The Bank applies a "Value at Risk" methodology (VaR) to its trading and non-trading portfolios, to estimate the market 
risk of positions held and the maximum losses expected under normal market conditions, based upon a number of as-
sumptions fo various changes in market conditions. 

VaR  is  a  statistically  based  estimate  of  the  potential  loss  on  the  current  portfolio  from  adverse  market  movements.  It 
expresses the ‘maximum’ amount the Bank might lose , but only to a certain level of confidence (95%). There is therefore 
a specified statisticalprobability (5%) that actual loss could be greater than the VaR estimate. The VaR model assumes a 
certain ‘holding period’ until positions can be closed (  1 Day). The Bank assesses the historical movements in the market 
prices based on volatilities and correlations data for the past five years. The use of this approach does not prevent losses 
outside of these limits in the event of more significant market movements.

As VaR constitutes an integral part of the Bank’s market risk control regime, the Market Risk Management set VaR Lim-
its, for the trading book, which have been approved by the board, and are monitored and reported on a daily basis to the 
Senior Management.

In addition, monthly limits compliance is reported to the ALCO. 

The Bank has developed the internal model to calculate VaR, however, it is not yet approved by the Central Bank as the 
regulator is currently applying and requiring banks to calculate the Market Risk Capital Requirements according to Basel 
II Standardized Approach.

3.2.1.2. Stress tests
Stress tests provide an indication of the potential size of losses that could arise under extreme market conditions. There-
fore, the bankcomputes on a daily basis trading Stressed VaR, combined with the trading VaR, to capture the abnormal 
movements in financial markets and to give more comprehensive picture of risk. The results of the stress tests are re-
viewed by the ALCO  on a monthly basis and the board risk committee on a quarterly basis.

3.2.2.  Value at risk (VaR) Summary
Total VaR by risk type

Foreign exchange risk
Interest rate risk
 - For non trading purposes
 - For trading purposes
Portfolio managed by others risk
Investment fund
Total VaR

EGP Thousands

Dec.31, 2018

Dec.31, 2017

Medium

 231 
 453,569 
 429,195 
 24,374 
 7,030 
 119 

High

 1,482 
 645,193 
 586,852 
 58,341 
 11,507 
 267 

Low

Medium

 20 
 238,077 
 232,882 
 5,195 
 1,969 
 55 

 13,647 
 588,938 
 553,426 
 35,512 
 7,280 
 370 

High

 82,695 
 815,249 
 739,977 
 75,272 
 10,454 
 692 

Low

 275 
 363,366 
 351,674 
 11,692 
 4,854 
 215 

 455,104 

 647,983 

 238,493 

 591,508 

 826,941 

 364,408 

Trading portfolio VaR by risk type

 Foreign exchange risk
 Interest rate risk
 - For trading purposes
Funds managed by others risk
Investment fund
Total VaR

Dec.31, 2018

Dec.31, 2017

Medium

 231 
 24,374 
 24,374 
 7,030 
 119 

 26,165 

High

 1,482 
 58,341 
 58,341 
 11,507 
 267 

 60,912 

Low

 20 
 5,195 
 5,195 
 1,969 
 55 

 5,611 

Medium

 13,647 
 35,512 
 35,512 
 7,280 
 370 

 46,039 

High

 82,695 
 75,272 
 75,272 
 10,454 
 692 

 113,250 

Low

 275 
 11,692 
 11,692 
 4,854 
 215 

 13,804 

Non trading portfolio VaR by risk type

 Interest rate risk

 - For non trading purposes

Total VaR

Dec.31, 2018

Dec.31, 2017

Medium

High

Low

Medium

High

Low

 429,195 

 429,195 

 586,852 

 586,852 

 232,882 

 232,882 

 553,426 

 553,426 

 739,977 

 739,977 

 351,674 

 351,674 

The aggregate of the trading and non-trading VaR results does not constitute the Bank’s  VaR due to correlations and con-
sequent diversification effects between risk types and portfolio types.

192   

   Annual Report 2018

  Annual Report 2018   

   193

 
Financial StatementS: Separate

3.2.3.  Foreign exchange risk
The Bank's financial position and cash flows are exposed to fluctuations in foreign currency exchange rates. The Board 
sets limits on the level of exposure by currency and in aggregate for both  overnight and intra-day positions, which are 
monitored daily. The table below summarizes the Bank’s exposure to foreign exchange rate risk and financial instruments 
at carrying amounts, categorized by currency.

Interest rate risk

3.2.4. 
The Bank takes on exposure to the effects of fluctuations in the prevailing levels of market interest rates on both its fair 
value and cash flow risks. Interest margins may increase as a result of such changes but profit may  decrease in the event 
that unexpected movements arise.The Board sets limits on the gaps of interest rate repricing that may be undertaken, 
which is monitored by the bank's Risk Management Department.

Dec.31, 2018

EGP

USD

EUR

GBP

Other

Total

Dec.31, 2018

Equivalent EGP Thousands

Up to1 
Month 1-3 Months

3-12 
Months

1-5 years

Over 5 
years

Non- 
Interest 
Bearing

Total

Financial assets
Cash and balances with central 
bank
Due from banks
Treasury bills and other  
governmental notes
Trading financial assets
Gross loans and advances to 
banks
Gross loans and advances to 
customers
Derivative financial instruments
Financial investments
 - Available for sale
 - Held to maturity
Investments in associates and 
subsidiaries
Total financial assets

Financial liabilities
Due to banks
Due to customers
Derivative financial instruments
Other loans
Total financial liabilities

Net on-balance sheet financial 
position 

 15,822,884 

 2,511,902 

 657,323 

 80,582 

 986,283 

 20,058,974 

 15,730,309 

 23,594,720 

 6,743,789 

 366,545 

 83,529 

 46,518,892 

 31,491,429 

 12,272,607 

 1,333,103 

 1,802,626 

 935,079 

 -   

 70,949 

 -   

 -   

 -   

 -   

 -   

 63,518,898 

 52,952,122 

 2,938,691 

 22,078 

 39,355 

 12,934 

 -   

 26,664,326 
 73,630,764 

 12,367,155 
 -   

 186,409 
 -   

 54,533 

 14,100 

 -   

 -   

 -   
 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   
 -   

 -   

 45,097,139 

 2,737,705 

 70,949 

119,431,789 

 52,289 

 39,217,890 
 73,630,764 

 68,633 

228,755,124  104,731,568 

 11,859,315 

 469,205 

 1,069,812  346,885,024 

 5,958,780 
 183,026,820 
 85,912 
 138,809 

 1,099,145 
 89,794,399 
 46,946 
 3,582,720 

 92,882 
 11,046,226 
 -   
 -   

 12,773 
 1,005,452 
 -   
 -   

 96,239 
 467,575 
 -   
 -   

 7,259,819 
 285,340,472 
 132,858 
 3,721,529 

189,210,321 

 94,523,210 

 11,139,108 

 1,018,225 

 563,814  296,454,678 

 39,544,803 

 10,208,358 

 720,207 

 (549,020)

 505,998 

 50,430,346 

 -   

 3,969 

 38,375 

 (3,711,230)

 33,676,642 

Financial assets
Cash and balances 
with central bank
Due from  banks
Treasury bills and 
other  governmental 
notes*
Trading financial 
assets
Gross loans and 
advances to banks
Gross loans and ad-
vances to customers
Derivatives financial 
instruments  (includ-
ing IRS notional 
amount)
Financial 
investments
 - Available for sale
 - Held to maturity
Investments in 
associates and 
subsidiaries
Total financial assets  118,167,504 

 132,500 
 9,361,480 

 77,155,228 

 1,510,540 

 -   

 -   

 -   

 12,438,963 

 401,563 

 5,425,047 

 43,383,322 

 -   

 -   

 -   

 -   

 -   

 -   

 20,058,974 

 20,058,974 

 1,724 

 46,518,892 

 -   

 45,097,139 

 -   

 -   

 1,643,653 

 626,428 

 429,249 

 2,737,705 

 5,483 

 17,829 

 42,233 

 1,435 

 -   

 70,949 

 13,993,151 

 14,231,235 

 10,708,275 

 3,343,900 

 -   

 119,431,789 

 9,650 

 399,197 

 5,899,343 

 -   

 -   

 7,818,730 

 73,030 
 2,055,231 

 457,834 
 26,632,213 

 19,793,116 
 27,257,651 

 18,158,565 
 8,324,189 

 602,845 
 -   

 39,217,890 
 73,630,764 

 -   

 -   

 -   

 -   

 68,633 

 68,633 

 34,000,555 

 85,523,193 

 65,344,271 

 30,454,517 

 21,161,425 

 354,651,465 

Financial liabilities
Due to banks
Due to customers
Derivatives financial 
instruments 
(including IRS 
notional amount)
Other loans
Total financial 
liabilities

Total interest re-
pricing gap

 7,002,464 
 148,906,076 

 -   
 22,012,700 

 -   
 24,470,575 

 -   
 40,675,873 

 -   
 533,317 

 257,355 
 48,741,931 

 7,259,819 
 285,340,472 

 2,148,569 

 5,011,865 

 33,028 

 705,837 

 -   

 33,380 

 10,000 

 87,286 

 443,188 

 3,147,675 

 -   

 -   

 7,899,299 

 3,721,529 

 158,090,489 

 27,034,565 

 24,590,889 

 41,824,898 

 3,680,992 

 48,999,286 

 304,221,119 

(39,922,985)

 6,965,990 

 60,932,304 

 23,519,373 

 26,773,525  (27,837,861)

 50,430,346 

* After adding Reverse repos and deducting Repos.

194   

   Annual Report 2018

  Annual Report 2018   

   195

Financial StatementS: Separate

3.3. liquidity risk
Liquidity risk occurs when the Bank  does not have sufficient financial resources to meet its obligations arising from its 
financial liabilities as they fall due or to replace funds when they are withdrawn. Consequently, the bank may fail to meet 
obligations to repay depositors and fulfill lending commitments.

3.3.1.  Liquidity risk management process
The Bank’s liquidity management process, carried by the assets and Liabilities Management Department and monitored 
independently by the Risk Management Department, and includes

Projecting cash flows by major currency under various stress scenarios and considering the level of liquid assets necessary 
in relation thereto:

•	 Maintaining an active presence in global money markets to enable this to happen.
•	 Maintaining a diverse range of funding sources with back-up facilities.
•	 Monitoring balance sheet liquidity and advances to core funding ratios against internal and CBE regulations.
•	 Managing the concentration and profile of debt maturities.
•	 Monitoring and reporting takes the form of cash flow measurement and projections for the next day, week and month 

respectively, as these are key periods for liquidity management.

The starting point for those assets projections is an analysis of the contractual maturity of the financial liabilities and the 
expected collection date of the financial assets.

Bank's Risk Management Department also monitors unmatched medium-term

3.3.2.  Funding approach
Sources of liquidity are regularly reviewed jointly by  the Bank's Assets & Liabilities Management Department and Consumer 
Banking to maintain a wide diversification within currencies, geographical area, depositors, products and tenors.

3.3.3.  Non-derivative cash flows
The table below presents the undiscounted cash flows payable by the Bank under non-derivative financial liabilities, mea-
sured by the remaining contractual maturities and the maturities assumption for non contractual products are based on 
there behavior studies.

Dec.31, 2018
Financial liabilities
Due to banks
Due to customers
Other loans
Total liabilities (contractual and 
non contractual maturity dates)
Total financial assets (contractual 
and non contractual maturity dates)

Dec.31, 2017
Financial liabilities
Due to banks
Due to customers
Other loans
Total liabilities (contractual and 
non contractual maturity dates)
Total financial assets (contractual 
and non contractual maturity dates)

Up to 1 
month

One to 
three 
months

Three 
months to 
one year

One year to 
five years

Over five 
yeas

Total

EGP Thousands

 6,632,843 
 29,932,979 
 33,380 

 626,976 
 23,750,618 
 10,000 

 -   
 72,467,784 
 87,286 

 -   
 145,207,840 
 443,188 

 -   
 13,981,251 
 3,147,675 

 7,259,819 
 285,340,472 
 3,721,529 

 36,599,202 

 24,387,594 

 72,555,070 

 145,651,028 

 17,128,926 

 296,321,820 

 41,324,915 

 40,718,467 

 74,369,489 

 141,260,576 

 49,075,657 

 346,749,104 

Up to 1 
month

One to 
three 
months

Three 
months to 
one year

One year to 
five years

Over five 
years

Total

 1,877,918 
 31,348,143 
 36,393 

 -   
 21,728,194 
 6,743 

 -   
 71,335,328 
 82,631 

 -   
 109,570,301 
 3,429 

 -   
 16,785,404 
 3,545,540 

 1,877,918 
 250,767,370 
 3,674,736 

 33,262,454 

 21,734,937 

 71,417,959 

 109,573,730 

 20,330,944 

 256,320,024 

 57,644,515 

 33,970,656 

 79,938,643 

 96,174,026 

 36,636,599 

 304,364,439 

Assets available to meet all of the liabilities and to cover outstanding loan commitments include cash, due from CBE and 
due from banks, treasury bills, other government notes , loans and advances to banks and customers. 

In the normal course of business, a proportion of customer loans contractually repayable within one year will be extend-
ed. In addition, debt instrument and treasury bills and other governmental notes have been pledged to secure liabilities. 
The Bank would also be able to meet unexpected net cash outflows by selling securities and accessing additional funding 
sources such as asset-backed markets.

3.3.4.  Derivative cash flows
The Bank’s derivatives include:

Foreign exchange derivatives: exchange traded options and over-the-counter (OTC) ,exchange traded forwards currency 
options that will be settled on a gross basis Interest rate derivatives: interest rate swaps, forward rate agreements, OTC 
and exchange traded interest rate options, other interest rate contracts and exchange traded futures .

The table below analyses the Bank’s derivative undiscounted financial liabilities into maturity groupings based on the re-
maining period of the balance sheet to the contractual maturity date will be settled on a net basis. The amounts disclosed 
in the table are the contractual undiscounted cash flows:

Up to 1 month

One to three 
months

Three months 
to one year

One year to 
five years

Total

EGP Thousands

Dec.31, 2018
Liabilities 
Derivatives 
financial 
instruments
 - Foreign 
exchange 
derivatives
 - Interest rate 
derivatives
Total

Off balance sheet items 

Dec.31, 2018
Letters of credit, guarantees and 
other commitments
Total

Dec.31, 2018

Credit facilities commitments
Total

 34,388 

 197 

 34,585 

 22,205 

 6 

 22,211 

 29,319 

 3,709 

 33,028 

 -   

 85,912 

 43,034 

 43,034 

 46,946 

 132,858 

EGP Thousands

Up to 1 year

1-5 years

Over 5 years 

Total

 51,260,372 

 14,088,753 

 6,046,689 

 71,395,814 

 51,260,372 

 14,088,753 

 6,046,689 

 71,395,814 

EGP Thousands

Up to 1 year

 1,399,900 

 1,399,900 

1-5 years

 7,773,882 

 7,773,882 

Total

 9,173,782 

 9,173,782 

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Financial StatementS: Separate

3.4.  Fair value of financial assets and liabilities
3.4.1.  Financial instruments not measured at fair value
The table below summarizes the book value and fair value of those financial assets and liabilities not presented on the 
Bank’s balance sheet at their fair value.

Financial assets
Due from banks
Gross loans and advances to banks
Gross loans and advances to customers
Financial investments
Held to Maturity
Total financial assets
Financial liabilities
Due to banks 
Due to customers
Other loans
Total financial liabilities

Book value 

Fair value

Dec.31, 2018

Dec.31, 2017

Dec.31, 2018

Dec.31, 2017

 46,518,892 
 70,949 
 119,431,789 

 45,319,766 
 1,383 
 102,400,022 

 46,859,224 
 70,949 
 115,452,376 

 44,782,984 
 1,383 
 96,397,613 

 73,630,764 

 239,652,394 

 45,167,722 

 192,888,893 

 41,237,872 

 203,620,421 

 45,595,034 

 186,777,014 

 7,259,819 
 285,340,472 
 3,721,529 

 296,321,820 

 1,877,918 
 250,767,370 
 3,674,736 

 256,320,024 

 7,069,442 
 280,729,572 
 3,721,529 

 291,520,543 

 1,813,466 
 245,616,661 
 3,674,736 

 251,104,863 

Due from banks
The fair value of floating rate placements and overnight deposits is their carrying amount. The estimated fair value of 
floating  interest  bearing  deposits  is  based  on  discounted  cash  flows  using  prevailing  money-market  interest  rates  for 
debts with similar credit risk and similar maturity date.

Loans and advances to banks
Loans and advances to banks are represented in loans that do not consider bank placing. The expected fair value of the 
loans and advances represents the discounted value of future cash flows expected to be collected. Cash flows are dis-
counted using the current market rate to determine fair value.

Loans and advances to customers
Loans and advances are net of provisions for impairment. The estimated fair value of loans and advances represents the 
discounted amount of estimated future cash flows expected to be received. Expected cash flows are discounted at current 
market rates to determine fair value.

Financial Investments
Investment securities include only interest-bearing assets, held to maturity assets, and available for sale assets that are 
measured at fair value.

Fair value for held-to-maturity assets is based on market prices or broker/dealer price quotations. Where this information 
is not available, fair value is estimated using quoted market prices for securities with similar credit, maturity and yield 
characteristics.

Due to other banks and customers
The estimated fair value of deposits with no stated maturity, which includes non-interest-bearing deposits, is the amount 
repayable on demand. The estimated fair value of fixed interest-bearing deposits and other borrowings not quoted in an 
active market is based on discounted cash flows using interest rates for new debts with similar maturity date.

3.5  capital management
For capital management purposes, the Bank’s capital includes total equity as reported in the balance sheet plus some other 
elements that are managed as capital. The Bank manages its capital to ensure that the following objectives are achieved:

•	 Complying with the legally imposed capital requirements in Egypt.
•	 Protecting the Bank’s ability to continue as a going concern and enabling the generation of yield for shareholders and other 

parties dealing" with the bank. 

•	 Maintaining a strong capital base to enhance growth of the Bank’s operations.

Capital adequacy and the use of regulatory capital are monitored on a daily basis by the Bank’s management, employing 
techniques based on the guidelines developed by the Basel Committee as implemented by the banking supervision unit 
in the Central Bank of Egypt. 

The required data is submitted to the Central Bank of Egypt on a monthly basis.

Central Bank of Egypt requires the following:

•	 Maintaining EGP 500 million as a minimum requirement for the issued and paid-in capital.
•	 Maintaining a minimum level of capital adequacy ratio of 11.875%, calculated as the ratio between total value of the capital 
elements, and the risk-weighted assets and contingent liabilities of the Bank (credit risk, market risk and opertional risk). 
While taking into consideration the conservation buffer.

Tier one: 
Tier one comprises of paid-in capital (after deducting the book value of treasury shares), retained earnings and reserves 
resulting from the distribution of profits except the banking risk reserve, interim profits and deducting previously recog-
nized goodwill and any retained losses

Tier two: 
Tier two represents the gone concern capital which is compposed of general risk provision according to the impairment 
provision guidelines issued by the Central Bank of Egypt to the maximum of 1.25% risk weighted assets and contingent 
liabilities ,subordinated loans with more than five years to maturity (amortizing 20% of its carrying amount in each year 
of the remaining five years to maturity) and 45% of the increase in fair value than book value for available for sale , held to 
maturity , subsidiaries and associates investments.

When calculating the numerator of capital adequacy ratio, the rules set limits of total tier 2 to no more than tier 1 capital 
and also limits the subordinated to no more than 50% of tier1.

Assets risk weight scale ranging from zero to 400% is based on the counterparty risk to reflect  the related credit risk 
scheme, taking into considration the cash collatrals. Similar criteria are used for off balance sheet items after adjustments 
to reflect the nature of contingency and the potential loss of those amounts. The Bank has complied with all local capital 
adequacy requirements for the current year. 

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Financial StatementS: Separate

The tables below summarize the compositions of teir 1, teir 2 , the capital adequacy ratio and leverage ratio .

4.  Critical accounting estimates and judgments

1- The capital adequacy ratio

Tier 1 capital
Share capital (net of the treasury shares)
Reserves
IFRS 9 Reserve
Retained Earnings (Losses)
Total deductions from tier 1 capital common equity
Net profit for the year
Total qualifying tier 1 capital
Tier 2 capital
45% of special reserve
Subordinated Loans
Impairment provision for loans and regular contingent liabilities
Total qualifying tier 2 capital
Total capital 1+2
Risk weighted assets and contingent liabilities
Total credit risk
Total market risk
Total operational risk
Total 
*Capital adequacy ratio (%)

Dec.31, 2018

EGP Thousands

Dec.31, 2017
Restated**

 11,668,326 
 14,829,948 
 1,411,549 
 55,089 
 (4,754,596)
 6,881,450 

 30,091,766 

 49 
 3,582,720 
 1,879,734 

 5,462,503 

 11,618,011 
 10,543,783 
 1,411,549 
 89,873 
 (2,450,399)
 3,960,829 

 25,173,646 

 49 
 3,545,540 
 1,679,656 

 5,225,245 

 35,554,269 

 30,398,891 

 156,952,618 
 5,959,133 
 23,292,505 

 186,204,256 

19.09%

 141,154,879 
 9,239,998 
 18,222,831 

 168,617,708 

18.03%

* Based on consolidated financial statement figures and in accordance with Centeral Bank of Egypt regulation issued on 24 December 2012.
** After 2017 profit distribution.

2- Leverage ratio

Total qualifying tier 1 capital
On-balance sheet items & derivatives 
Off-balance sheet items
Total exposures
*Percentage

Dec.31, 2018

 30,091,766 

 346,163,131 
 45,407,765 

 391,570,896 

7.68%

EGP Thousands

Dec.31, 2017
Restated**

 25,173,646 

 300,593,997 
 44,965,272 

 345,559,269 

7.28%

* Based on consolidated financial statement figures and in accordance with Centeral Bank of Egypt regulation issued on 14 July 2015.
** After 2017 profit distribution.

For  December  2018  NSFR  ratio    record  209.70%  (LCY  243.36%  and  FCY  165.61%),  and  LCR  ratio  record    601.53%  (LCY 
667.84% and FCY 338.82%).

For December 2017 NSFR ratio  record 195.33% (LCY 232.44% and FCY 152.27%), and LCR ratio record  1018.68% (LCY 
626.59% and FCY 377.14%).

The Bank makes estimates and assumptions that affect the reported amounts of assets and liabilities within the next 
financial year.

Estimates and judgments are continually evaluated and based on historical experience and other factors, including ex-
pectations of future events that are believed to be reasonable under the circumstances and available information.

impairment losses on loans and advances

4.1. 
The  Bank  reviews  its  loan  portfolios  to  assess  impairment  on  quarterly  basis.  In  determining  whether  an  impairment 
loss should be recorded in the income statement, the Bank makes judgments as to whether there is any observable data 
indicating the availability of a measurable decrease in the estimated future cash flows from a portfolio of loans before 
the decrease can be identified with an individual loan in that portfolio. This evidence may indicate that there has been an 
adverse change in the payment status of borrowers in the Bank, or national or local  economic conditions that correlate 
with defaults on assets in the Bank. Management uses estimates based on historical loss experience for assets with credit 
risk  characteristics  and  objective  evidence  of  impairment  similar  to  those  in  the  portfolio  when  scheduling  its  future 
cash flows. The methodology and assumptions used for estimating both the amount and timing of future cash flows are 
reviewed regularly to reduce any differences between loss estimates and actual loss experience. To the extent that the net 
present value of estimated cash flows differs by +/-5%

impairment of available for-sale equity investments

4.2. 
The Bank determines that available-for-sale equity investments are impaired when there has been a significant or pro-
longed decline in the fair value below its cost. This determination of what is significant or prolonged requires judgment. In 
making this judgment, the Bank evaluates among other factors, the normal volatility in share price. In addition, impair-
ment may be appropriate when there is evidence of a deterioration in the financial health of the investee, industry and 
sector performance, changes in technology, and operational and financing cash flows.

4.3.  Fair value of derivatives
The fair value of financial instruments that are not quoted in active markets are determined by using valuation tech-
niques. these valuation techniques (as models) are validated and periodically reviewed by qualified personnel indepen-
dent of the area that created them.

All models are certified before they are used, and models are calibrated to ensure that outputs reflect actual data and 
comparative market prices.

For practicality purposes, models use only observable data; however, areas such as credit risk (both own and counter-
party), volatilities and correlations require management to make estimates. Changes in assumptions about these factors 
could affect reported fair value of financial instruments.

4.4  Held-to-maturity investments
The non-derivative financial assets with fixed or determinable payments and fixed maturity are being classified as held 
to maturity. This requires significant judgment, in which the bank evaluates its intention and ability to hold such invest-
ments to maturity. If the bank fails to keep these investments to maturity other than for the specific circumstances  –  for 
example, selling an insignificant amount close to maturity it will be required to reclassify the entire category as available 
for sale. The investments would therefore be measured at fair value not amortized cost.

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Financial StatementS: Separate

5.  Segment analysis

The Bank is divided into four main business segments on a worldwide basis:

•	 Corporate banking – incorporating direct debit facilities, current accounts, deposits, overdrafts, loan and other credit 

facilities, foreign currency and derivative products

•	 Investment banking – incorporating financial instruments Trading, structured financing, Corporate leasing,and merger 

and acquisitions advice.

•	 Retail banking – incorporating private banking services, private customer current accounts, savings, deposits, investment 

savings   products,   custody, credit and debit cards, consumer loans and mortgages;

•	 Others –Including other banking business, such as Assets Management.

Transactions between the business segments are on normal commercial terms and conditions.

Dec.31, 2018
Revenue according to business 
segment
Expenses according to business 
segment
Profit before tax
Tax
Profit for the year
Total assets

Dec.31, 2017
Revenue according to business 
segment
Expenses according to business 
segment
Profit before tax
Tax
Profit for the year
Total assets

Corporate 
banking

SME's

Investment 
banking

Retail 
banking

EGP Thousands

Asset 
Liability 
Mangement

Total

 8,999,279 

 2,452,934 

 3,870,401 

 6,163,506 

 639,484 

 22,125,604 

 (5,516,282)

 (739,340)

 (427,332)

 (2,373,798)

 (16,258)

 (9,073,010)

 3,482,997 

 1,713,594 

 3,443,069 

 3,789,708 

 623,226 

 13,052,594 

 (933,068)

 (459,085)

 (922,426)

 (1,015,293)

 (166,967)

 (3,496,839)

 2,549,929 

 1,254,509 

 2,520,643 

 2,774,415 

 456,259 

 9,555,755 

 102,743,816 

 2,159,095 

 165,584,686 

 22,693,303 

 49,242,585 

 342,423,485 

Corporate  
banking

SME's

Investment 
banking

Retail 
banking

Asset 
Liability 
Mangement

Total

 5,691,435 

 2,342,539 

 2,955,690 

 4,841,757 

 639,646 

 16,471,067 

 (3,550,176)

 (696,877)

 (105,293)

 (1,780,505)

 (7,226)

 (6,140,077)

 2,141,259 

 1,645,662 

 2,850,397 

 3,061,252 

 632,420 

 10,330,990 

 (576,762)

 (442,854)

 (767,053)

 (823,795)

 (170,187)

 (2,780,651)

 1,564,497 

 1,202,808 

 2,083,344 

 2,237,457 

 462,233 

 7,550,339 

 82,138,508 

 2,352,091 

 137,645,556 

 18,444,909 

 54,190,257 

 294,771,321 

5.2.  By geographical segment

Dec.31, 2018
Revenue according to geographical 
segment
Expenses according to geographical 
segment
Profit before tax
Tax
Profit for the year
Total assets

Dec.31, 2017
Revenue according to geographical 
segment
Expenses according to geographical 
segment
Profit before tax
Tax
Profit for the year
Total assets

6.  Net interest income

Cairo

Alex, Delta & 
Sinai

Upper Egypt

Total

EGP Thousands

 17,766,245 

 3,424,556 

 934,803 

 22,125,604 

 (7,545,066)

 (1,304,228)

 (223,716)

 (9,073,010)

 10,221,179 

 (2,738,280)

 7,482,899 

 2,120,328 

 (568,053)

 1,552,275 

 316,635,596 

 19,340,837 

 711,087 

 (190,506)

 520,581 

 6,447,052 

 13,052,594 

 (3,496,839)

 9,555,755 

 342,423,485 

Cairo

Alex, Delta & 
Sinai

Upper Egypt

Total

 13,479,965 

 2,499,912 

 491,190 

 16,471,067 

 (5,306,193)

 8,173,772 

 (2,200,134)

 5,973,638 

 (670,176)

 1,829,736 

 (492,390)

 1,337,346 

 (163,708)

 (6,140,077)

 327,482 

 (88,127)

 239,355 

 10,330,990 

 (2,780,651)

 7,550,339 

 265,654,804 

 22,598,945 

 6,517,572 

 294,771,321 

Interest and similar income 
 - Banks
 - Clients
Total
Treasury bills and bonds
Reverse repos
Financial investments in held to maturity and available for sale debt instruments 
Total
Interest and similar expense
 - Banks
 - Clients
Total
Financial instruments purchased with a commitment to re-sale (Repos)
Other loans
Total
Net interest income

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 3,338,266 
 15,274,649 

 18,612,915 

 18,582,089 
 2,519 
 206,186 

 37,403,709 

 (840,233)
 (18,001,197)

 (18,841,430)

 (112,366)
 (306,394)

 3,532,274 
 10,921,054 

 14,453,328 

 14,039,447 
 -   
 178,391 

 28,671,166 

 (463,409)
 (15,686,959)

 (16,150,368)

 (2,037)
 (14,750)

 (19,260,190)

 (16,167,155)

 18,143,519 

 12,504,011 

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Financial StatementS: Separate

7.  Net fee and commission income

11.  Other operating (expenses) income

Fee and commission income
Fee and commissions related to credit
Custody fee
Other fee
Total
Fee and commission expense
Other fee paid
Total
Net income from fee and commission

8.  Dividend income

Trading securities
Available for sale securities
Total

9.  Net trading income

Profit (Loss) from foreign exchange
Profit (Loss) from forward foreign exchange deals revaluation
Profit (Loss)  from interest rate swaps revaluation
Profit (Loss)  from currency  swap deals revaluation
Trading debt instruments
Total

10.  Administrative expenses

Staff costs
  Wages and salaries 
  Social insurance
  Other benefits
Other administrative expenses *
Total

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 1,456,930 
 140,247 
 1,805,439 

 3,402,616 

 (991,957)

 (991,957)

 2,410,659 

 1,362,660 
 117,268 
 1,314,283 

 2,794,211 

 (796,107)

 (796,107)

 1,998,104 

Profits (losses) from non-trading assets and liabilities revaluation
Profits from selling property, plant and equipment
Release (charges) of other provisions 
Other income/expenses
Total

12.  Impairment charge for credit losses

EGP Thousands

Loans and advances to customers and banks
Total

Dec.31, 2018

Dec.31, 2017

13.  Adjustments to calculate the effective tax rate

 9,951 
 16,007 

 25,958 

 11,474 
 23,039 

 34,513 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 668,071 
 (38,904)
 (20,865)
 8,179 
 472,595 

 764,732 
 (17,118)
 (23,732)
 (21,230)
 589,563 

 1,089,076 

 1,292,215 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 (2,237,595)
 (78,841)
 (61,976)
 (1,844,367)

 (4,222,779)

 (1,620,326)
 (65,033)
 (51,682)
 (1,381,798)

 (3,118,839)

Profit before tax
Tax rate
Income tax based on accounting profit
Add / (Deduct)
Non-deductible expenses
Tax exemptions
10% Withholding tax 
Income tax / Deferred tax
Effective tax rate

14.  Earning per share

Net profit for the year, available for distribution
Board member's bonus
Staff profit sharing
Profits shareholders' Stake
Weighted Average number of shares
Basic earning per share
By issuance of  ESOP earning per share will be:
Average number of shares including ESOP shares 
Diluted earning per share

* The expenses related to the activity for which the bank obtains a commodity or service and all taxes and charges incurred by the bank - 
except for income tax - donations, depreciation and impairment of non financial assets other than subsidiaries and associates

204   

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EGP Thousands

Dec.31, 2018

Dec.31, 2017

 59,863 
 1,045 
 (400,596)
 (1,249,987)

 (1,589,675)

 (61,065)
 607 
 (114,725)
 (827,387)

 (1,002,570)

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 (3,076,023)

 (3,076,023)

 (1,742,281)

 (1,742,281)

EGP Thousands

Dec.31, 2018

Dec.31, 2017

13,052,594 
22.50%

 2,936,834 

872,324 
 (314,360)
 2,041 

 3,496,839 

26.79%

10,330,990 
22.50%

 2,324,473 

626,536 
 (173,358)
 3,000 

 2,780,651 

26.92%

EGP Thousands

Dec.31, 2018

Dec.31, 2017

9,553,868 
 (143,308)
 (955,387)

 8,455,173 

 1,163,898 

 7.26 

 1,171,642 

7.22 

7,549,043 
 (113,236)
 (754,904)

 6,680,903 

 1,159,156 

 5.76 

 1,177,722 

5.67 

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Financial StatementS: Separate

15.  Cash and balances with central bank

18.  Trading financial assets

Cash
Obligatory reserve balance with CBE
 - Current accounts
Total
Non-interest bearing balances 

16.  Due from banks

Current accounts
Deposits
Total
Central banks 
Local banks
Foreign banks
Total
Non-interest bearing balances 
Floating interest bearing balances
Fixed interest bearing balances
Total
Current balances

17.  Treasury bills and other governmental notes

91 Days maturity
182 Days maturity
364 Days maturity
Unearned interest
Total 1
Repos - treasury bills
Total 2
Net

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 6,532,211 

 5,784,303 

 13,526,763 

 20,058,974 

 20,058,974 

 8,878,986 

 14,663,289 

 14,663,289 

EGP Thousands

Debt instruments
 - Governmental bonds
Total
Equity instruments
 - Mutual funds
Total
 - Portfolio managed by others
Total

Dec.31, 2018

Dec.31, 2017

19.  Loans and advances to banks, net

 4,168,973 
 42,349,919 

 46,518,892 

 25,397,558 
 4,109,576 
 17,011,758 

 46,518,892 

 1,724 
 10,203,376 
 36,313,792 

 46,518,892 

 46,518,892 

 2,679,189 
 42,640,577 

 45,319,766 

 15,863,399 
 3,894,775 
 25,561,592 

 45,319,766 

 -   
 9,940,362 
 35,379,404 

 45,319,766 

 45,319,766 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 -   
 3,669,700 
 49,441,511 
 (3,097,887)

 50,013,324 

 (8,014,072)

 (8,014,072)

 41,999,252 

 -   
 1,289,425 
 57,602,997 
 (4,238,574)

 54,653,848 

 (175,646)

 (175,646)

 54,478,202 

Time and term loans

Impairment provision
Total
Current balances
Total

Analysis for impairment provision of loans and advances to banks

Beginning balance 
Release during the year
Exchange revaluation difference
Ending balance

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 2,270,080 

 2,270,080 

 6,728,843 

 6,728,843 

 38,376 

 38,376 

 429,249 

 99,587 

 99,587 

 466,767 

 2,737,705 

 7,295,197 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 70,949 

 (3,246)

 67,703 

 67,703 

 67,703 

 1,383 

 (70)

 1,313 

 1,313 

 1,313 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 (70)
 (3,140)
 (36)

 (3,246)

 (1,800)
 1,697 
 33 

 (70)

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Financial StatementS: Separate

20. Loans and advances to customers, net

Individual
 - Overdraft
 - Credit cards
 - Personal loans
 - Real estate loans
Total 1
Corporate
 - Overdraft
 - Direct loans
 - Syndicated loans
 - Other loans
Total 2
Total Loans and advances to customers (1+2)
Less:
Unamortized bills discount
Impairment provision*
Unearned interest
Net loans and advances to customers
Distributed to
Current balances
Non-current balances
Total

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 1,635,910 
 3,540,849 
 17,180,864 
 876,372 

 23,233,995 

 13,992,595 
 49,179,820 
 32,899,950 
 125,429 

 96,197,794 

 1,780,416 
 2,899,930 
 13,910,837 
 416,616 

 19,007,799 

 12,450,826 
 44,200,770 
 26,627,825 
 112,802 

 83,392,223 

 119,431,789 

 102,400,022 

 (65,718)
 (13,040,828)
 (16,038)

 106,309,205 

 44,549,290 
 61,759,915 

 106,309,205 

 (12,476)
 (10,994,446)
 (2,965,997)

 88,427,103 

 38,960,491 
 49,466,612 

 88,427,103 

* An amount of EGP 1,818mn has been charged to impairment provision against unearned interest recognized in income. 
Of this amount, EGP 1,057mn has been charged in Q3 2018, which is the second and final re-engineering for such accounts.

208   

   Annual Report 2018

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*

  Annual Report 2018   

   209

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
   
 
 
 
 
 
 
   
 
 
   
 
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
   
 
 
 
 
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
   
 
   
 
 
 
 
 
 
   
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial StatementS: Separate

21.  Derivative financial instruments

21.1.  Derivatives
The Bank uses the following financial derivatives for  non hedging purposes.

Forward contracts represent commitments to buy foreign and local currencies including unexecuted spot transactions. 
Future contracts for foreign currencies and/or interest rates represent contractual commitments  to receive or pay net on 
the basis of changes in foreign exchange rates or interest rates,  and/or to buy/sell foreign currencies or financial instru-
ments in a future date with a fixed contractual price under active financial market.

Credit risk is considered low, and future interest rate contract represents future exchange rate contracts negotiated for case 
by case, These contracts require financial settlements of any differences in contractual interest rates and prevailing market 
interest rates on future interest rates on future dates based on contractual amount (nominal value) pre agreed upon.

Foreign exchange and/or interest rate swap represents commitments to exchange cash flows, resulting from these con-
tracts are exchange of currencies or interest (fixed rate  versus variable rate for example) or both (meaning foreign ex-
change and interest rate contracts).

Contractual amounts are not exchanged except for some foreign exchange contracts.

Credit risk is represented in the expected cost of foreign exchange contracts that takes place if other parties default to fulfill 
their liabilities. This risk is monitored continuously through comparisons of fair value and contractual amount, and in order 
to control the outstanding credit risk, the Bank evaluates other parties using the same methods as in borrowing activities.

Options contracts in foreign currencies and/or interest rates represent contractual agreements for the buyer (issuer) to 
the seller (holders) as a right not an obligation whether to buy (buy option) or sell (sell option) at a certain day or within 
certain year for a predetermined amount in foreign currency or interest rate. Options contracts are either traded in the 
market or negotiated  between The Bank and one of its clients (Off balance sheet). The Bank is exposed to credit risk for 
purchased options contracts only and in the line of its book cost which represent its fair value.

The contractual value for some derivatives options is considered a base to analyze the realized financial instruments on 
the balance sheet, but it doesn’t provide an indicator for the projected cash flows of the fair value for current instruments, 
and those amounts don’t reflects credit risk or interest rate risk.

Derivatives  in  the  Bank's  benefit  that  are  classified  as  (assets)  are  conversely  considered  (liabilities)  as  a  result  of  the 
changes in foreign exchange prices or interest rates related to these derivatives. Contractual / expected total amounts of 
financial derivatives can fluctuate from time to time as well as the range through which the financial derivatives can be 
in benefit for the Bank or conversely against its benefit and the total fair value of the financial derivatives in assets and 
liabilities. Hereunder are the fair values of the booked financial derivatives:

21.1.1.  For trading derivatives

Foreign currencies derivatives
 - Forward foreign exchange contracts
 - Currency swap
Total (1)

21.1.2.  Fair value hedge

EGP Thousands

Dec.31, 2018

Dec.31, 2017

Notional 
amount

5,360,272 
3,628,415 

Assets

Liabilities

21,112 
 18,243 

 39,355 

73,105 
 12,807 

 85,912 

Notional 
amount

6,820,350 
1,640,985 

Assets

Liabilities

36,597 
 3,117 

49,687 
 5,860 

 39,714 

 55,547 

Interest rate derivatives
 - Governmental debt instruments hedging 
 - Customers deposits hedging 
Total (2)
Total financial derivatives (1+2)

EGP Thousands

Dec.31, 2018

Dec.31, 2017

Notional 
amount

662,803 
7,103,638 

Notional 
amount

655,925 
11,506,784 

Assets

Liabilities

 -   
 12,934 

 12,934 

 52,289 

 9,164 
 37,782 

 46,946 

 132,858 

Assets Liabilities

 -   
 287 

 287 

 25,996 
 115,441 

 141,437 

 40,001 

 196,984 

21.2.  Hedging derivatives
21.2.1.  Fair value hedge
The Bank uses interest rate swap contracts to cover part of the risk of potential decrease in fair value of its fixed rate gov-
ernmental debt instruments in foreign currencies. Net derivative value resulting from the related hedging instruments 
is EGP 9,164 thousand at December 31, 2018 against EGP 25,996 thousand at the December 31, 2017, Resulting in gains 
form hedging instruments at December 31, 2018 EGP 16,832 thousand against EGP 19,633 thousand at the December 31, 
2017. Losses arose from  the hedged items at December 31, 2018 reached EGP 34,193 thousand against losses of EGP 44,924 
thousand at December 31, 2017.

The Bank uses interest rate swap contracts to cover part of the risk of potential increase in fair value of its fixed rate cus-
tomer deposits in foreign currencies. Net derivative value resulting from the related hedging instruments is EGP 24,848 
thousand at the end of December 31, 2018 against EGP 115,154 thousand at December 31, 2017, resulting in gains from 
hedging instruments at December 31, 2018 of EGP 90,306 thousand against losses of EGP 76,302 thousand at December 
31, 2017. Losses arose from the hedged items at December 31, 2018 reached EGP 94,856 thousand against gains EGP 81,488 
thousand at December 31 , 2017.

210   

   Annual Report 2018

  Annual Report 2018   

   211

Financial StatementS: Separate

22. Financial investments

22.1.  profits (losses) on financial investments 

Available for sale
 - Listed debt instruments with fair value
 - Listed equity instruments with fair value
 - Unlisted equity instruments by amortized cost
Total

Held to maturity
 - Listed debt instruments
 - Unlisted instruments
Total

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 38,615,045 
 458,094 
 144,751 

 39,217,890 

 29,632,780 
 83,346 
 758,655 

 30,474,781 

 73,598,251 
 32,513 

 73,630,764 

 45,135,209 
 32,513 

 45,167,722 

Total financial investment

 112,848,654 

 75,642,503 

 - Actively traded instruments
 - Not actively traded instruments
Total

Fixed interest debt instruments
Floating interest debt instruments
Total

Beginning balance
Addition
Deduction 
Exchange revaluation differences for foreign financial as-
sets
Profit (losses) from fair value difference 
Available for sale impairment charges
Ending Balance as of Dec.31, 2017

Beginning balance
Addition
Deduction 
Exchange revaluation differences for foreign financial 
assets
Profit (losses) from fair value difference 
Released (Impairment) charges of available for sale
Ending Balance as of Dec.31, 2018

 Available for 
sale financial 
investments

 5,447,291 
 25,868,230 
 (1,361,027)

 (100,078)

 512,016 
 108,349 
 30,474,781 

 30,474,781 

 12,670,761 

 (1,872,988)

 102,991 

 (2,118,094)

 (39,561)

 39,217,890 

 108,496,980 
 4,351,674 

 112,848,654 

 110,985,264 
 1,228,033 

 112,213,297 

Held to 
maturity 
financial 
investments

 53,924,936 
 4,597,254 
 (13,354,468)

 73,721,199 
 1,921,304 

 75,642,503 

 72,612,620 
 2,155,369 

 74,767,989 

EGP Thousands

Total

 59,372,227 
 30,465,484 
 (14,715,495)

 -   

 (100,078)

 -   
 -   
 45,167,722 

 45,167,722 

 33,995,313 

 (5,532,271)

 -   

 -   

 -   

 512,016 
 108,349 
 75,642,503 

 75,642,503 

 46,666,074 

 (7,405,259)

 102,991 

 (2,118,094)

 (39,561)

 73,630,764 

 112,848,654 

Profit (Loss)  from selling  available for sale financial instruments
Released (Impairment) charges of available for sale equity instruments 
Released (Impairment) charges of non current assets held for sale
Total

23. Investments in associates and subsidiaries

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 441,628 
 (39,561)
 -   

 402,067 

 (99,047)
 254,588 
 340,504 

 496,045 

Company's 
country

Company's 
assets

Company's 
liabilities 
(without 
equity)

Company's 
revenues

Company's 
net profit

Investment 
book value

Stake %

EGP Thousands

Egypt

Egypt

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 44,783 

99.99

 14,100 

23.50

Egypt

 860,057 

 640,554 

 926,624 

 72,954 

 9,750 

32.5

 860,057 

 640,554 

 926,624 

 72,954 

 68,633 

Company's 
country

Company's 
assets

Company's 
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Company's 
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Company's 
net profit

Investment 
book value

Stake %

EGP Thousands

Egypt

 -   

 -   

 -   

 -   

 44,318 

99.99

Egypt

 512,388 

 367,470 

 505,461 

 52,695 

 9,750 

32.5

 512,388 

 367,470 

 505,461 

 52,695 

 54,068 

Dec.31, 2018

Subsidiaries
- CVenture Capital
Associates
- Fawry plus
 - International Co. for 
Security and Services 
(Falcon)
Total

Dec.31, 2017

Subsidiaries
- CVenture Capital
Associates
 - International Co. for 
Security and Services 
(Falcon)
Total

212   

   Annual Report 2018

  Annual Report 2018   

   213

Financial StatementS: Separate

24.  Other assets

Accrued  revenues 
Prepaid expenses
Advances to purchase of fixed assets
Accounts receivable and other assets (after deducting the provision)*
Assets acquired as settlement of debts
Insurance 
Total  

Dec.31, 2018

4,509,514 
186,797 
768,733 
3,790,709 
276,520 
 30,945 

 9,563,218 

EGP Thousands

Dec.31, 2017
3,870,654 
230,296 
522,211 
2,193,590 
45,083 
 24,973 

 6,886,807 

* A provision with amount EGP 317 million has been created against pending installments.

This item includes other assets that are not classified under specific items of balance sheet assets, such as: accrued income 
and  prepaid  expenses,  amounts  paid  in  advance  relating  to  taxes  on  bills  and  bonds,  custodies,  debit  accounts  under 
settlement and any balance that has no place in another asset category.

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214   

   Annual Report 2018

  Annual Report 2018   

   215

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial StatementS: Separate

26. Due to banks

28. Other loans

Current accounts
Deposits
Total
Central banks
Local banks
Foreign banks
Total
Non-interest bearing  balances
Floating bearing interest balances
Fixed interest bearing  balances
Total
Current balances

27.  Due to customers

Demand deposits
Time deposits
Certificates of  deposit 
Saving deposits
Other deposits
Total
Corporate deposits
Individual deposits
Total
Non-interest bearing  balances
Floating interest bearing  balances
Fixed interest bearing  balances
Total
Current balances
Non-current balances
Total

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 503,539 
 6,756,280 

 7,259,819 

 190,801 
 6,009,778 
 1,059,240 

 7,259,819 

 257,355 
 89,568 
 6,912,896 

 7,259,819 

 7,259,819 

 1,067,374 
 810,544 

 1,877,918 

 128,527 
 714,294 
 1,035,097 

 1,877,918 

 740,158 
 23,169 
 1,114,591 

 1,877,918 

 1,877,918 

Interest rate 
%

Maturity date

Maturing 
through next 
year

EGP Thousands

Balance on

Balance on

Dec.31, 2018 Dec.31, 2017

Agricultural Research and Develop-
ment Fund (ARDF)

Social Fund for Development (SFD)

European Bank for Reconstruction 
and Development  (EBRD) subordi-
nated Loan
International Finance Corporation  
(IFC) subordinated Loan
Balance

 3.5 - 5.5 
depends on 
maturity date
3 months T/D 
or 9% which is 
more

3 months libor 
+ 6.2%

3 months libor 
+ 6.2%

3-5 years*

 117,286 

 125,429 

 87,314 

04/01/2020*

 13,380 

 13,380 

 41,882 

10 years

10 years

 -   

 -   

 1,791,360 

 1,772,770 

 1,791,360 

 1,772,770 

 130,666 

 3,721,529 

 3,674,736 

Interest rates on variable-interest subordinated loans are determined in advance every 3 months/every quarter. Subordi-
nated loans are not repaid before their repayment dates.

EGP Thousands

* Represents the date of loan repayment to the lending agent.

Dec.31, 2018

Dec.31, 2017

 92,465,717 
 43,561,846 
 81,059,934 
 62,812,279 
 5,440,696 

 285,340,472 

 116,885,763 
 168,454,709 

 285,340,472 

 48,741,931 
 23,738,113 
 212,860,428 

 285,340,472 

 202,169,757 
 83,170,715 

 285,340,472 

 72,487,190 
 49,952,470 
 70,486,930 
 53,075,098 
 4,765,682 

 250,767,370 

 107,798,000 
 142,969,370 

 250,767,370 

 43,317,721 
 21,022,474 
 186,427,175 

 250,767,370 

 178,830,593 
 71,936,777 

 250,767,370 

29.  Other liabilities

Accrued interest payable
Accrued expenses
Accounts payable
Other credit balances
Total

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 1,347,397 
 733,218 
 4,101,884 
 319,054 

 6,501,553 

 1,516,471 
 507,543 
 3,277,350 
 175,167 

 5,476,531 

216   

   Annual Report 2018

  Annual Report 2018   

   217

Financial StatementS: Separate

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ber 11, 2014 by issuance of sixth tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital  by amount EGP 79,299 thousand on March 23,2014 to reach EGP 9,081,734 thousand 

according to Board of Directors decision on December 10, 2013 by issuance of fifth tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital by amount EGP 3,000,812 thousand on December 5, 2013 according to Extraordinary 
General Assembly Meeting decision on July 15 ,2013  by distribution of a one share for every two outstanding shares by 
capitalizing on  the General Reserve.

•	 Increase issued and Paid in Capital by amount EGP 29,348 thousand on April 7,2013 to reach EGP 6,001,624 thousand ac-

cording to Board of Directors decision on october 24,2012 by issuance of fourth tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital by amount EGP 37,712 thousand on April 9, 2012 in  according to Board of Directors 

decision on December 22,2011 by issuance of third tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital by amount EGP 33,119 thousand on July 31, 2011 in  according to Board of Directors 

decision on November 10,2010 by issuance of second tranche for E.S.O.P program.

•	 The Extraordinary General Assembly approved in the meeting of June 26, 2006  to activate a motivating and rewarding 
program for the Bank's employees and managers through Employee Share Ownership Plans (ESOP) by issuing a maximum 
of 5% of issued and paid-in capital at par value ,through 5 years starting  year 2006 and delegated the Board of Directors to 
establish the rewarding terms and conditions and increase the paid in capital according to the program.

•	 The Extraordinary General Assembly approved in the meeting of April 13,2011 continue to activate a motivating and re-
warding program for The Bank's employees and managers through Employee Share Ownership Plans (ESOP) by issuing 
a maximum of 5% of issued and paid- in capital at par value ,through 5 years starting  year 2011 and delegated the Board 
of Directors to establish the rewarding terms and conditions and increase the paid in capital according to the program.
•	 The Extraordinary General Assembly approved in the meeting of March 21,2016 continue to activate a motivating and 
rewarding program for The Bank's employees and managers through Employee Share Ownership Plans (ESOP) by issuing 
a maximum of 10% of issued and paid- in capital at par value ,through 10 years starting year 2016 and delegated the Board 
of Directors to establish the rewarding terms and conditions and increase the paid in capital according to the program.
•	 Dividend deducted from shareholders' equity in the Year that the General Assembly approves the dispersment of this divi-

dend, which includes staff profit share and remuneration of the Board of Directors stated in the law.

31.2.  reserves
According to The Bank status 5% of net profit is used to increase the legal reseve to reaches 50% of The Bank's issued and 
paid in capital.

Central Bank of Egypt concurrence for usage of special reserve is required. 

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218   

   Annual Report 2018

  Annual Report 2018   

   219

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
	
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
	
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
	
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
	
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
	
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial StatementS: Separate

32. Deferred tax assets (Liabilities) 

Deferred tax assets and liabilities are attributable to the following:

Assets 
(Liabilities) 

EGP Thousands
Assets 
(Liabilities) 

Dec.31, 2018

Dec.31, 2017

Fixed assets (depreciation)
Other provisions (excluded loan loss, contingent liabilities and income tax provi-
sions)
Intangible Assets 
Other investments impairment
Reserve for employee stock ownership plan (ESOP)
Interest rate swaps revaluation
Trading investment revaluation
Forward foreign exchange deals revaluation
Balance

 (49,750)

 53,552 

 53,657 
 65,788 
 166,122 
 4,695 
 7,394 
 6,912 

 308,370 

 (31,409)

 31,038 

 36,712 
 56,698 
 110,100 
 5,340 
 (37,478)
 8,629 

 179,630 

Movement of Deferred Tax Assets and Liabilities:
Beginning Balance
Additions / disposals
Ending Balance

Assets 
(Liabilities) 

EGP Thousands
Assets 
(Liabilities) 

Dec.31, 2018

Dec.31, 2017

 179,630 
 128,740 

 308,370 

 181,308 
 (1,678)

 179,630 

Details of the outstanding tranches are as follows:

Maturity date

Exercise price

Fair value 

EGP

EGP

2019
2020
2021
Total

 10.00 
 10.00 
 10.00 

28.43
65.55
68.13

No. of shares in 
thousand

 8,433 
 7,175 
 8,150 

 23,758 

The fair value of granted shares is calculated using Black-Scholes pricing model with the following:

Exercise price
Current share price
Expected life (years)
Risk free rate %
Dividend yield%
Volatility%

12th tranche

11th tranche

10
77.35
3
15.54%
1.29%
26%

10
73.08
3
16.77%
0.68%
30%

Volatility is calculated based on the daily standard deviation of returns for the last five years.

34. Reserves and retained earnings

33. Share-based payments

According  to  the  extraordinary  general  assembly  meeting  on  June  26,  2006,  the  Bank  launched  new  Employees  Share 
Ownership Plan (ESOP) scheme and issued equity-settled share-based payments. Eligible employees should complete a 
term of 3 years of  service in The Bank to have the right in ordinary shares at face value (right to share) that will be issued 
on the vesting date, otherwise such grants will be forfeited. Equity-settled share-based payments are measured at fair 
value at the grant date, and expensed on a straight-line basis over the vesting period (3 years) with corresponding increase 
in equity based on estimated number of shares that will eventually vest(True up model). The fair value for such equity 
instruments is measured using the Black-Scholes pricing model.

Details of the rights to share outstanding during the year are as follows:

Legal reserve
General reserve
Capital reserve
Retained earnings
Special reserve
Reserve for  A.F.S  investments revaluation difference
Banking risks reserve
IFRS 9 risk reserve
Ending balance

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 1,710,293 
 12,776,215 
 12,421 
 9,555,755 
 20,645 
 (3,750,779)
 4,323 
 1,411,549 

 21,740,422 

 1,332,807 
 9,000,023 
 11,815 
 6,138,790 
 20,645 
 (1,642,958)
 3,634 
 1,411,549 

 16,276,305 

Outstanding at the beginning of the year
Granted during the year
Forfeited during the year
Exercised during the year
Outstanding at the end of the year

220   

   Annual Report 2018

Dec.31, 2018
No. of shares in 
thousand

Dec.31, 2017
No. of shares in 
thousand

 21,280 
 8,338 
 (828)
 (5,032)

 23,758 

 22,351 
 7,601 
 (737)
 (7,935)

 21,280 

On 28 January 2018, Central Bank of Egypt issued instructions indicating the following:

Creating IFRS 9 risk reserve (1% of the total weighted credit risk) deducted from 2017 net profit after tax, to be used after 
obtaining CBE's approval, taken into consideration that IFRS 9 will be effective as of January 1, 2019.

34.1.  Banking risks reserve

Beginning balance
Transferred to bank risk reserve
Ending balance

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 3,634 
 689 

 4,323 

 3,019 
 615 

 3,634 

  Annual Report 2018   

   221

Financial StatementS: Separate

34.2.  legal reserve

35. Cash and cash equivalent

Beginning balance
Transferred from previous year profits
Ending balance

34.3  reserve for a.F.S investments revaluation difference

Beginning balance
Unrealized gain (loss) from A.F.S investment revaluation 
Ending balance

34.4.  retained earnings

Beginning balance
Transferred to reserves
Dividend paid
Net profit for the year
Transferred ( from) to  bank risk reserve
IFRS 9 risk reserve
Ending balance

34.5  reserve for employee stock ownership plan

Beginning balance
Transferred to reserves
Cost of employees stock ownership plan (ESOP)
Ending balance

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 1,332,807 
 377,486 

 1,710,293 

 1,035,363 
 297,444 

 1,332,807 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 (1,642,958)
 (2,107,821)

 (3,750,779)

 (2,180,244)
 537,286 

 (1,642,958)

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 6,138,790 
 (3,994,924)
 (2,143,177)
 9,555,755 
 (689)
 -   

 9,555,755 

 5,950,555 
 (4,599,736)
 (1,350,204)
 7,550,339 
 (615)
 (1,411,549)

 6,138,790 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 489,334 
 (159,360)
 408,346 

 738,320 

 343,460 
 (145,010)
 290,884 

 489,334 

222   

   Annual Report 2018

Cash and balances with central bank
Due from banks
Treasury bills and other governmental  notes 
Obligatory reserve balance with CBE
Due from banks with maturities more than three months
Treasury bills with maturities more than three months
Total

36. Contingent liabilities and commitments 

36.1.  legal claims 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 20,058,974 
 46,518,892 
 41,999,252 
 (13,526,763)
 (10,733,386)
 (50,013,324)

 34,303,645 

 14,663,289 
 45,319,766 
 54,478,202 
 (8,878,986)
 (1,719,586)
 (54,653,848)

 49,208,837 

•	 There is a number of existing cases filed against the bank on December 31,2018 without provision as the bank doesn't ex-

pect to incur losses from it.

•	 A provision for legal cases that are expected to generate losses has been created. (Disclosure No. 30)

26.2  capital commitments
26.2.1.  Financial investments
The capital commitments for the financial investments reached on the date of financial position EGP 165,676 thousand as 
follows:

Available for sale financial investments

Investments 
value

 358,268 

Paid

192,593

Remaining

 165,676

36.2.2.  Fixed assets and branches constructions
The  value  of  commitments  for  the  purchase  of  fixed  assets,  contracts,  and  branches  constructions  that  have  not  been 
implemented till the date of financial statement amounted   to EGP 198,026 thousand.

36.3.  letters of credit, guarantees and other commitments

Letters of guarantee
Letters of credit (import and export)
Customers acceptances
Total

36.4.  credit facilities commitments

Credit facilities commitments

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 66,166,953 
 4,178,288 
 1,050,573 

 71,395,814 

 69,514,413 
 1,700,516 
 1,017,690 

 72,232,619 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 9,173,782

 7,024,376

  Annual Report 2018   

   223

Financial StatementS: Separate

37.  Mutual funds
Osoul fund

•	 CIB established an accumulated return mutual fund under license no.331 issued from capital market authority on Febru-

ary 22, 2005. CI Assets Management Co.- Egyptian joint stock co -  manages the fund.

•	 The number of certificates issued reached 3,449,254 with redeemed value of EGP 1,247,250 thousands.
•	 The market value per certificate reached EGP 361.60 on December 31, 2018.
•	 The Bank portion got 137,112 certificates with redeemed value of EGP 49,580 thousands.

istethmar fund

•	 CIB bank established the second accumulated return mutual fund under license no.344 issued from capital market au-

thority on February 26, 2006. CI Assets Management Co.- Egyptian joint stock co -  manages the fund.

•	 The number of certificates issued reached 511,604 with redeemed value of EGP 99,118 thousands.
•	 The market value per certificate reached EGP 193.74 on December 31, 2018.
•	 The Bank portion got 50,000 certificates with redeemed value of EGP 9,687 thousands.

aman fund ( ciB and Faisal islamic Bank mutual Fund)

•	 CIB and Faisal Islamic Bank established an accumulated return mutual fund under license no.365 issued from  capital 

market authority on July 30, 2006.  CI Assets Management Co.- Egyptian joint stock co -  manages the fund.

•	 The number of certificates issued reached 335,313 with redeemed value of EGP 34,336 thousands.
•	 The market value per certificate reached EGP 102.40 on December 31, 2018.
•	 The Bank portion got 27,690 certificates with redeemed value of EGP 2,835 thousands.

Hemaya fund

•	 CIB bank established an accumulated return mutual fund under license no.585 issued from financial supervisory Author-

ity on June 23, 2010. CI Assets Management Co.- Egyptian joint stock co - manages the fund.
•	 The number of certificates issued reached 91,131 with redeemed value of EGP 19,353 thousands.
•	 The market value per certificate reached EGP 212.37 on December 31, 2018.
•	 The Bank portion got 50,000 certificates with redeemed value of EGP 10,619 thousands.

thabat fund

•	 CIB bank established an accumulated return mutual fund under license no.613 issued from financial supervisory author-

ity on September 13, 2011. CI Assets Management Co.- Egyptian joint stock co -  manages the fund.

•	 The number of certificates issued reached 93,948 with redeemed value of EGP 21,779 thousands.
•	 The market value per certificate reached EGP 231.82 on December 31, 2018.
•	 The Bank portion got 50,000 certificates with redeemed value of EGP 11,591 thousands.

takamol fund

•	 CIB bank established an accumulated return mutual fund under license no.431 issued from financial supervisory author-

ity on February 18, 2015. CI Assets Management Co.- Egyptian joint stock co -  manages the fund.
•	 The number of certificates issued reached 145,943 with redeemed value of EGP 26,051 thousands.
•	 The market value per certificate reached EGP 178.50 on December 31, 2018.
•	 The Bank portion got 50,000 certificates with redeemed value of EGP 8,925 thousands.

38. Transactions with related parties

All banking transactions with related parties are conducted in accordance with the normal banking practices and regula-
tions applied to all other customers without any discrimination.

38.1.  loans, advances, deposits and contingent liabilities

Loans and advances
Deposits
Contingent liabilities

38.2.  Other transactions with related parties

International Co. for Security & Services 
CVenture Capital

39.  Main currencies positions

Egyptian pound
US dollar
Sterling pound
Japanese yen
Swiss franc
Euro

EGP Thousands

 5,414 
 137,766 
 1,309 

Income

 94 
 850 

Expenses 

 277,139 
 2,041 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 (636,384)
 578,745 
 2,189 
 (20)
 658 
 37,144 

 182,639 
 (313,246)
 (1,566)
 (523)
 637 
 46,768 

Main currencies positions above represents what is recognized in the balance sheet position of the Central Bank of Egypt.

40.  Tax status

corporate income tax

•	 Settlment of corporate income tax since the start of activity till 2016
•	 2017 examined & paid
•	 The yearly income tax return is submitted in legal dates

Salary tax

•	 Settlment of salary tax since the start of activity till 2017

Stamp duty tax

•	 The period since the start of activity till 31/07/2006 was examined & paid, disputed points have been transferred to the 

court for adjudication

•	 The period from 01/08/2006 till 31/12/2017 was examined & paid in accordance with the protocol signed between the Fed-

eration of Egyptian Banks & the Egyptian Tax Authority

224   

   Annual Report 2018

  Annual Report 2018   

   225

Financial StatementS: Separate

41.  Intangible assets:

Book value
Amortization
Net book value 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 651,041 
 (412,326)

 238,715 

 651,041 
 (282,118)

 368,923 

According to CBE's regulation issued on Dec 16, 2008, an annual amortization of 20% has been applied on  intangible as-
sets starting from acquisition date.

Cashflow disclosures

42.  Treasury bills and other governmental notes - net increase (decrease)

Dec.31, 2018

91 Days ma-
turity
Unearned 
interest
Net

182 Days ma-
turity
Unearned 
interest
Net

364 Days ma-
turity
Unearned 
interest
Net

Total unearned 
interest
Net
Change

Dec.31, 2018

Dec.31, 2017

 Total 

 Net 

 Total 

 Net 

 Change 

 -   

 -   

 3,669,700 

 (86,343)

 49,441,511 

 (3,011,544)

 -   

 -   

 -   

 -   

 -   

 1,289,425 

 (87,067)

 3,583,357 

 1,202,358 

 (2,380,999)

 57,602,997 

 (4,151,507)

 46,429,967 

 53,451,490 

 7,021,523 

 (3,097,887)

 (4,238,574)

 50,013,324 

 54,653,848 

 4,640,524 

Dec.31, 2017

91 Days ma-
turity
Unearned 
interest
Net

182 Days ma-
turity
Unearned 
interest
Net

364 Days ma-
turity
Unearned 
interest
Net

Total unearned 
interest
Net
Change

Dec.31, 2017

Dec.31, 2016

 Total 

 Net 

 -   

 -   

 1,289,425 

 (87,067)

 57,602,997 

 (4,151,507)

 Net 

 Change 

 Total 

 1,051,375 

 (22,416)

 -   

 1,028,959 

 1,028,959 

 4,350,975 

 (264,565)

 1,202,358 

 4,086,410 

 2,884,052 

 36,010,730 

 (1,909,712)

 53,451,490 

 34,101,018 

 (19,350,472)

 (4,238,574)

 (2,196,693)

 54,653,848 

 38,187,428 

 (16,466,420)

226   

   Annual Report 2018

  Annual Report 2018   

   227

Financial StatementS: Separate

43. Other assets - net increase (decrease)

non cash transactions:
Non-cash transactions that are not included in the statement of cash flows are as follows:

 Proceeds from selling available for sale financial investments 
 Payment for purchases of subsidiary and associates 
 Other assets 

 Financial 
statements 
balance 

 2,314,616 
 (14,100)
 (2,515,215)

 Non cash 
transactions 

 255,275 
 (3,525)
 (251,750)

Dec.31, 2018
EGP Thousands

 Cash flow 
balance 

 2,059,341 
 (10,575)
 (2,263,465)

Total other assets by end of 2017
Assets acquired as settlement of debts
Advances to purchase of fixed assets
Total 1

Total other assets by end of 2018
Assets acquired as settlement of debts
Advances to purchase of fixed assets
Unrealized amount from avilable for sale investments 
Impairment charge for other assets
Total 2

Change (1-2)

Total other assets by end of 2016
Assets acquired as settlement of debts
Advances to purchase of fixed assets
Total 1

Total other assets by end of 2017
Assets acquired as settlement of debts
Advances to purchase of fixed assets
Total 2

Change (1-2)

EGP Thousands

Dec.31, 2018

 6,886,807 
 (45,083)
 (522,211)

 6,319,513 

 9,563,218 
 (276,520)
 (768,733)
 (251,750)
 316,763 

 8,582,978 

 (2,263,465)

EGP Thousands

Dec.31, 2017

 5,446,025 
 (56,599)
 (203,410)

 5,186,016 

 6,886,807 
 (45,083)
 (522,211)

 6,319,513 

 (1,133,497)

228   

   Annual Report 2018

  Annual Report 2018   

   229

Financial StatementS: conSolidated

230   

   Annual Report 2018

  Annual Report 2018   

   231

Financial StatementS: conSolidated

consolidated balance sheet as at 
december 31, 2018

consolidated income statement for the 
year ended december 31, 2018

Notes

Dec. 31, 2018

Dec. 31, 2017

Notes

Dec. 31, 2018

Dec. 31, 2017

EGP Thousands

EGP Thousands

Assets
Cash and balances with central bank
Due from  banks
Treasury bills and other governmental notes
Trading financial assets
Loans and advances to banks, net
Loans and advances to customers, net
Derivative financial instruments
Financial investments
- Available for sale
- Held to maturity
Investments in associates
Other assets
Intangible assets
Deferred tax assets (Liabilities) 
Property, plant and equipment
Total assets
Liabilities and equity 
Liabilities
Due to banks
Due to customers
Derivative financial instruments
Current tax liabilities
Other liabilities
Other loans
Provisions
Total liabilities
Equity
Issued and paid up capital 
Reserves
Reserve for employee stock ownership plan (ESOP)
Retained earnings *
Total equity
Total liabilities and equity

15 
16 
17 
18 
19 
20 
21 

22 
22 
23 
24 
41 
32 
25 

26 
27 
21 

29 
28 
30 

31 
34 
34 
34 

 20,058,974 
 46,518,892 
 41,999,252 
 2,737,705 
 67,703 
 106,309,205 
 52,289 

 39,217,890 
 73,630,764 
 106,558 
 9,563,018 
 238,715 
 308,370 
 1,651,875 

 14,663,289 
 45,319,766 
 54,478,202 
 7,295,197 
 1,313 
 88,427,103 
 40,001 

 30,474,781 
 45,167,722 
 65,039 
 6,886,607 
 368,923 
 179,630 
 1,414,519 

 342,461,210 

 294,782,092 

 7,259,819 
 285,296,869 
 132,858 
 3,625,579 
 6,501,553 
 3,721,529 
 1,694,607 

 1,877,918 
 250,723,052 
 196,984 
 2,778,973 
 5,476,531 
 3,674,736 
 1,615,159 

 308,232,814 

 266,343,353 

 11,668,326 
 12,184,667 
 738,320 
 9,637,083 
 34,228,396 

 11,618,011 
 10,137,515 
 489,334 
 6,193,879 
 28,438,739 

 342,461,210 

 294,782,092 

The accompanying notes are an integral part of these financial statements .

(Audit report attached)

* Including net profit for the current year

232   

   Annual Report 2018

Hisham Ezz Al-Arab
Chairman and Managing Director

Continued Operations 
Interest and similar income 
Interest and similar expense
Net interest income 

Fee and commission income
Fee and commission expense
Net fee and commission income

Dividend income
Net trading income
Profits (Losses) on financial investments  
Administrative expenses
Other operating (expenses) income
Intangible assets amortization
Impairment charge for credit losses
Bank's share in the profits of associates
Profit before income tax

Income tax expense
Deferred tax assets (Liabilities) 
Net profit from continued operations 

Discontinued Operations 
Net profit from discontinued operations
Profit (loss) of disposal from discontinued operations
Net profit for the year

Minority interest
Bank shareholders

Earning per share
Basic
Diluted

6 

7 

8 
9 
22 
10 
11 
41 
12 

13 
32 & 13

42 

14 

 37,403,709 
 (19,260,190)

 18,143,519 

 28,671,166 
 (16,167,155)

 12,504,011 

 3,402,616 
 (991,957)

 2,410,659 

 25,958 
 1,089,076 
 402,067 
 (4,223,959)
 (1,589,675)
 (130,208)
 (3,076,023)
 27,419 

 13,078,833 

 (3,625,579)
 128,740 

 9,581,994 

 -   
 -   

 9,581,994 

 -   

 9,581,994 

 2,794,211 
 (796,107)

 1,998,104 

 34,513 
 1,292,215 
 165,111 
 (3,118,839)
 (1,002,570)
 (130,208)
 (1,742,281)
 29,066 

 10,029,122 

 (2,778,973)
 (1,678)

 7,248,471 

 122,234 
 168,900 

 7,539,605 

 24,050 

 7,515,555 

7.26 
7.22 

5.76 
5.67 

Hisham Ezz Al-Arab
Chairman and Managing Director

  Annual Report 2018   

   233

Financial StatementS: conSolidated

consolidated cash flow for the year ended 
december 31, 2018

Separate cash flow for the year ended 
december 31, 2018 (cont.)

Notes

Dec. 31, 2018

Dec. 31, 2017

EGP Thousands

Payment for purchases of  available for sale financial investments
Proceeds from selling available for sale financial investments
Proceeds from selling non current assets held for sale
Net cash used in investing activities

Cash flow from financing activities
Increase in long term loans
Dividend paid
Capital increase
Net cash used in (provided from) financing activities

Net increase (decrease) in cash and cash equivalent during the 
year
Beginning balance of cash and cash equivalent
Cash and cash equivalent at the end of the year

Cash and cash equivalent comprise:
Cash and balances with central bank
Due from banks
Treasury bills and other governmental  notes 
Obligatory reserve balance with CBE
Due from banks with maturities more than three months
Treasury bills with maturity more than three months
Total cash and cash equivalent

22 
22 

28 

15 
16 
17 
15 

17 

 (12,670,761)
 2,059,341 
 -   

 (25,868,230)
 1,261,980 
 768,515 

 (39,958,700)

 (15,842,584)

 46,793 
 (2,143,177)
 50,315 

 (2,046,069)

 3,514,493 
 (1,350,207)
 79,351 

 2,243,637 

 (14,905,192)

 (12,309,863)

 49,208,837 

 34,303,645 

 61,518,700 

 49,208,837 

 20,058,974 
 46,518,892 
 41,999,252 
 (13,526,763)
 (10,733,386)
 (50,013,324)

 34,303,645 

 14,663,289 
 45,319,766 
 54,478,202 
 (8,878,986)
 (1,719,586)
 (54,653,848)

 49,208,837 

Cash flow from operating activities
Profit before income tax from continued operations 
Profit before income tax from discontinued operations 
Adjustments to reconcile net profit to net cash provided by 
operating  activities
Fixed assets depreciation
Impairment charge for credit losses
Other provisions charges
Impairment charge for other assets
Available for sale investments exchange revaluation differences
Intangible assets amortization
Financial investments impairment charge 
Utilization of other provisions 
Other provisions no longer used 
Exchange differences of  other provisions 
Profits from selling property, plant and equipment
(Profits) losses from selling financial investments
Shares based payments
Bank's share in the profits of associates
Operating profits before changes in operating assets and 
liabilities 

Net decrease (increase) in assets and  liabilities
Due from banks
Treasury bills and other governmental notes
Trading financial assets
Derivative financial instruments
Loans and advances to banks and customers
Other assets
Due to banks
Due to customers
Income tax obligations paid
Other liabilities
Net cash provided from operating activities

Cash flow from investing activities
Proceeds from redemption of subsidiary and associates
Payment for purchases of associates
Payment for purchases of property, plant, equipment and 
branches constructions
Proceeds from selling property, plant and equipment
Proceeds from redemption of held to maturity financial investments
Payment for purchases of held to maturity financial investments  

Notes

Dec. 31, 2018

Dec. 31, 2017

EGP Thousands

 13,078,833 
 -   

 10,029,122 
 291,134 

25 
12 
30 
24 
22 
41 
22 
30 
30 
30 
11 
22 

16 
43 
18 
21 
19-20
44 
26 
27 

29 

11 
22 
22 

 390,830 
 3,076,023 
 101,501 
 316,763 
 (102,991)
 130,208 
 39,561 
 (2,114)
 (17,670)
 (2,269)
 (1,045)
 (441,628)
 408,346 
 (27,419)

 351,005 
 1,742,281 
 212,622 
 -   
 100,078 
 130,208 
 (108,349)
 (25,463)
 (97,897)
 11,840 
 (607)
 99,047 
 290,884 
 (38,636)

 16,946,929 

 12,987,269 

 (13,661,577)
 4,640,524 
 4,557,492 
 (66,141)
 (21,255,952)
 (2,263,465)
 5,381,901 
 34,573,817 
 (2,778,973)
 1,025,022 

 27,099,577 

 (2,594,442)
 (16,466,420)
 (4,850,063)
 120,431 
 (4,775,382)
 (863,655)
 (1,131,078)
 18,982,257 
 (2,017,034)
 1,897,201 

 1,289,084 

 -   
 (10,575)

 750 
 -   

 (874,708)

 (763,420)

 1,045 
 5,532,271 
 (33,995,313)

 607 
 13,354,468 
 (4,597,254)

234   

   Annual Report 2018

  Annual Report 2018   

   235

Financial StatementS: conSolidated

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236   

   Annual Report 2018

  Annual Report 2018   

   237

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
 
 
 
   
 
 
 
 
 
   
 
 
 
   
 
   
 
   
 
 
 
   
 
   
 
   
 
   
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
   
 
   
 
 
   
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
   
 
   
 
   
 
   
 
   
 
 
   
 
 
 
   
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
   
 
   
 
   
 
   
 
   
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
 
   
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
   
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
   
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
 
 
 
   
 
 
 
 
 
   
 
 
 
   
 
   
 
   
 
 
   
 
   
 
   
 
   
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
   
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
   
 
 
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
 
   
 
   
 
   
 
   
 
   
 
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
   
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
   
 
Financial StatementS: conSolidated

notes to the consolidated financial 
statements for the year ended 
december 31, 2018

1.  General information

Commercial  International  Bank  (Egypt)  S.A.E.  provides  retail,  corporate  and  investment  banking  services  in  various 
parts of Egypt through 181 branches, and 22 units employing 6759 employees on the statement of financial position date.
Commercial international Bank (Egypt) S.A.E. was formed as a commercial bank under the investment law no. 43 of 1974. 
The address of its registered head office is as follows: Nile tower, 21/23 Charles de Gaulle Street-Giza. The Bank is listed in 
the Egyptian stock exchange.

The bank owns investments in a subsidiary “C-Ventures”, in which the bank’s share is 99.99%. 

Financial statements have been approved by board of directors on February 4, 2019.

2.3.  Segment reporting
A business segment is a group of assets and operations engaged in providing products or services that are subject to risks 
and returns that are different from those of other business segments. A geographical segment is engaged in providing 
products or services within a particular economic environment that are subject to risks and returns different from those 
of segments operating in other economic environments.

2.4.  Foreign currency translation
2.4.1.  Functional and presentation currency
The financial statements are presented in Egyptian pound, which is the Bank’s functional and presentation currency.

2.4.2.  Transactions  and balances in foreign currencies
The Bank maintains its accounting records in Egyptian pound. Transactions in foreign currencies during the period are 
translated into the Egyptian pound using the prevailing exchange rates at the date of the transaction.

2.  Summary of accounting policies

The principal accounting policies applied in the preparation of these financial statements are set out below. These policies 
have been consistently applied to all years presented, unless otherwise stated.

Monetary assets and liabilities denominated in foreign currencies are retranslated at the end of reporting period at the 
prevailing exchange rates. Foreign exchange gains and losses resulting from settlement and translation of such transac-
tions and balances are recognized in the income statement and reported under the following line items:

2.1.  Basis of preparation
The consolidated financial statements have been prepared in accordance with Egyptian financial reporting standards 
issued in 2006 and its amendments and in accordance with the instructions of the Central Bank of Egypt approved by the 
Board of Directors on December 16, 2008 consistent with the principles referred to.

The consolidated financial statements have been prepared under the historical cost convention, as modified by the revaluation 
of trading, financial assets and liabilities held at fair value through profit or loss, available for sale and all derivatives contracts.

2.1.1.  Basis of consolidation
The basis of the consolidation is as follows:

•	 Eliminating all balances and transactions between the Bank and group companies. 
•	 The cost of acquisition of subsidiary companies is based on the company's share in the fair value of assets acquired and 

obligations outstanding on the acquisition date. 

•	 Minority shareholders represent the rights of others in subsidiary companies. 
•	 Proportional consolidation is used in consolidating method for companies under joint control.

2.2.  Subsidiaries and associates
2.2.1.  Subsidiaries
Subsidiaries are all entities (including special purpose entities) over which the Bank has owned directly or  indirectly the 
control to govern the financial and operating policies generally accompanying a shareholding of more than one half of the 
voting rights. The existence and effect of potential voting rights that are currently exercisable or convertible are consid-
ered when assessing whether the Bank has the ability to control the entity or not.

2.2.2.  Associates
Associates are all entities over which the Bank has significant influence but do not reach to the extent of control, generally 
accompanying a shareholding between 20% and 50% of the voting rights.

The Bank applies the Equity Method in its consolidated financial statements, initially recognizing the Bank’s investments in 
associate companies at amortized cost. The book value of associate investments is subsequently increased or decreased by 
recognition of the Bank’s share in the profits or losses of associate companies after the date of acquisition among the Bank’s 
profit or loss. The book value for associate investments is also decreased by the dividends received from associate companies.

•	 Net trading income from held-for-trading assets and liabilities.
•	 Other operating revenues (expenses) from the remaining assets and liabilities.

Changes in the fair value of investments in debt instruments; which represent monetary financial instruments, denomi-
nated in foreign currencies and classified as available for sale assets are analyzed into valuation differences resulting from 
changes in the amortized cost of the instrument, differences resulting from changes in the applicable exchange rates and 
differences resulting from changes in the fair value of the instrument.

Valuation differences resulting from changes in the amortized cost are recognized and reported in the income statement 
in ‘income from loans and similar revenues’ whereas differences resulting from changes in foreign exchange rates are 
recognized and reported in ‘other operating revenues (expenses)’. The remaining differences resulting from changes in fair 
value are deferred in equity and accumulated in the ‘revaluation reserve of available-for-sale investments’.

Valuation differences resulting from the non-monetary items include gains and losses of the change in fair value of such 
equity instruments held at fair value through profit and loss, as for recognition of the differences of valuation resulting 
from equity instruments classified as financial investments available for sale within the fair value reserve in equity.

2.5.  Financial assets
The Bank classifies its financial assets in the following categories:

•	 Financial assets designated at fair value through profit or loss.
•	 Loans and receivables.
•	 Held to maturity investments.
•	 Available for sale financial investments.

Management determines the classification of its investments at initial recognition.

2.5.1.  Financial assets at fair value through profit or loss
This category has two sub-categories: 

•	 Financial assets held for trading. 
•	 Financial assets designated at fair value through profit and loss at inception. 

238   

   Annual Report 2018

  Annual Report 2018   

   239

Financial StatementS: conSolidated

A financial asset is classified as held for trading if it is acquired or incurred principally for the purpose of selling or repur-
chasing in the short term or if it is part of a portfolio of identified financial instruments that are managed together and for 
which there is evidence of a recent actual pattern of short term profit making. Derivatives are also categorized as held for 
trading unless they are designated as hedging instruments.

Financial instruments, other than those held for trading, are classified as financial assets designated at fair value through 
profit and loss if they meet one or more of the criteria set out below: 

•	 When the designation eliminates or significantly reduces measurement and recognition inconsistencies that would arise 
from measuring financial assets or financial liabilities, on different bases. Under this criterion, an accounting mismatch 
would arise if the debt securities issued were accounted for at amortized cost, because the related derivatives are mea-
sured at fair value with changes in the fair value recognized in the income statement. The main classes of financial instru-
ments designated by the Bank are loans and advances and long-term debt issues.

•	 Applies to groups of financial assets, financial liabilities or combinations thereof that are managed, and their performance 
evaluated, on a fair value basis in accordance with a documented risk management or investment strategy, and where 
information about the groups of financial instruments is reported to management on that basis.

•	 Relates to financial instruments containing one or more embedded derivatives that significantly modify the cash flows 

resulting from those financial instruments, including certain debt issues and debt securities held.

Any financial derivative initially recognized at fair value can't be reclassified during the holding period. Re-classification 
is not allowed for any financial instrument initially recognized at fair value through profit and loss.

2.5.2.  Loans and advances
Loans and advances are non-derivative financial assets with fixed or determinable payments that are not quoted in an 
active market, other than: 

•	 Those that the Bank intends to sell immediately or in the short term, which is classified as held for trading, or those that the 

Bank upon initial recognition designates as at fair value through profit or loss. 
•	 Those that the Bank upon initial recognition designates as available for sale; or
•	 Those for which the holder may not recover substantially all of its initial investment, other than credit deterioration.

2.5.3.  Held to maturity financial investments
Held-to-maturity investments are non-derivative financial assets with fixed or determinable payments and fixed maturi-
ties that the Bank’s management has the positive intention and ability to hold till maturity. If the Bank has to sell other 
than an insignificant amount of held-to-maturity assets, the entire category would be reclassified as available for sale 
unless in necessary cases subject to regulatory approval.

2.5.4.  Available for sale financial investments
Available-for-sale investments are those intended to be held for an indefinite period of time, which may be sold in response 
to needs for liquidity or changes in interest rates, exchange rates or equity prices.

The following are applied in respect to all financial assets:

Debt securities and equity shares intended to be held on a continuing basis, other than those designated at fair value, are 
classified as available-for-sale or held-to-maturity. Financial investments are recognized on trade date, when the group 
enters into contractual arrangements with counterparties to purchase securities.

Financial assets are initially recognized at fair value plus transaction costs for all financial assets not carried at fair value 
through profit and loss. Financial assets carried at fair value through profit and loss are initially recognized at fair value, 
and transaction costs are expensed in the income statement.

Financial assets are derecognized when the rights to receive cash flows from the financial assets have expired or when the 
Bank transfers substantially all risks and rewards of the ownership. Financial liabilities are derecognized when they are 
extinguished, that is, when the obligation is discharged, cancelled or expired.

Available-for-sale, held–for-trading and financial assets designated at fair value through profit and loss are subsequently mea-
sured at fair value. Loans and receivables and held-to-maturity investments are subsequently measured at amortized cost.

Gains and losses arising from changes in the fair value of the ‘financial assets designated at fair value through profit or 
loss’ are recognized in the income statement in ‘net income from financial instruments designated at fair value’. Gains and 
losses arising from changes in the fair value of available for sale investments are recognized directly in equity, until the 
financial assets are either sold or become impaired. When available-for-sale financial assets are sold, the cumulative gain 
or loss previously recognized in equity is recognized in profit or loss.

Interest income is recognized on available for sale debt securities using the effective interest method, calculated over the 
asset’s expected life. Premiums and discounts arising on the purchase are included in the calculation of effective interest 
rates. Dividends are recognized in the income statement when the right to receive payment has been established.

The fair values of quoted investments in active markets are based on current bid prices. If there is no active market for a 
financial asset, or no current demand prices available, the Bank measures fair value using valuation models. These include 
the  use  of  recent  arm’s  length  transactions,  discounted  cash  flow  analysis,  option  pricing  models  and  other  valuation 
models commonly used by market participants. If the Bank has not been able to estimate the fair value of equity instru-
ments classified as available for sale, the value is measured at cost less impairment.

Available for sale investments that would have met the definition of loans and receivables at initial recognition may be 
reclassified out to loans and advances or financial assets held to maturity. In all cases, when the Bank has the intent and 
ability to hold these financial assets in the foreseeable future or till maturity. The financial asset is reclassified at its fair 
value on the date of reclassification, and any profits or losses that has been recognized previously in equity, is treated 
based on the following:

•	 If the financial asset has a fixed maturity, gains or losses are amortized over the remaining life of the investment using the 
effective interest rate method. In case of subsequent impairment of the financial asset, the previously recognized unreal-
ized gains or losses in equity are recognized directly in the profits and losses.

•	 In the case of financial asset which has infinite life, any previously recognized profit or loss in equity will remain until the 
sale of the asset or its disposal, in the case of impairment of the value of the financial asset after the re-classification, any 
gain or loss previously recognized in equity is recycled to the profits and losses.

•	 If the Bank adjusts its estimates of payments or receipts of a financial asset that in return adjusts the carrying amount of 
the asset (or group of financial assets) to reflect the actual cash inflows, the carrying value is recalculated based on the 
present value of estimated future cash flows at the effective yield of the financial instrument and the differences are rec-
ognized in profit and loss.

•	 In all cases, if the Bank re-classifies financial asset in accordance with the above criteria and increases its estimate of the 
proceeds of future cash flow, this increase adjusts the effective interest rate of this asset only without affecting the invest-
ment book value.

2.6.  offsetting financial instruments
Financial assets and liabilities are offset and the net amount reported in the balance sheet if, and only if, there is a legally 
enforceable right to offset the recognized amounts and there is an intention to be settled on a net basis.

2.7.  derivative financial instruments and hedge accounting
Derivatives are recognized initially, and subsequently, at fair value. Fair values of exchange traded derivatives are ob-
tained from quoted market prices. Fair values of over-the-counter derivatives are obtained using valuation techniques, 
including discounted cash flow models and option pricing models. Derivatives are classified as assets when their fair value 
is positive and as liabilities when their fair value is negative.

Embedded  derivatives  in  other  financial  instruments,  such  as  conversion  option  in  a  convertible  bond,  are  treated  as 
separate derivatives when their economic characteristics and risks are not closely related to those of the host contract, 
provided that the host contract is not classified as at fair value through profit and loss. These embedded derivatives are 
measured at fair value with changes in fair value recognized in income statement unless the Bank chooses to designate 
the hybrid contact as at fair value through net trading income in profit or loss.

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The timing of recognition in profit and loss, of any gains or losses arising from changes in the fair value of derivatives, 
depends on whether the derivative is designated as a hedging instrument, and the nature of the item being hedged. The 
Bank designates certain derivatives as:

•	 Hedging instruments of the risks associated with fair value changes of recognized assets or liabilities or firm commit-

ments (fair value hedge).

•	 Hedging of risks relating to future cash flows attributable to a recognized asset or liability or a highly probable forecast 

transaction (cash flow hedge)

•	 Hedge accounting is used for derivatives designated in a hedging relationship when the following criteria are met. 

At the inception of the hedging relationship, the Bank documents the relationship between the hedging instrument 
and  the  hedged  item,  along  with  its  risk  management  objectives  and  its  strategy  for  undertaking  various  hedge 
transactions. Furthermore,

At the inception of the hedge, and on ongoing basis, the Bank documents whether the hedging instrument is expected to 
be highly effective in offsetting changes in fair values of the hedged item attributable to the hedged risk.

Fair value hedge

2.7.1. 
Changes in the fair value of derivatives that are designated and qualified as fair value hedges are recognized in profit or 
loss immediately together with any changes in the fair value of the hedged asset or liability that are attributable to the 
hedged risk. The effective portion of changes in the fair value of the interest rate swaps and the changes in the fair value of 
the hedged item attributable to the hedged risk are recognized in the ‘net interest income’ line item of the income state-
ment. Any ineffectiveness is recognized in profit or loss in ‘net trading income’.

When the hedging instrument is no longer qualified for hedge accounting, the adjustment to the carrying amount of a 
hedged item, measured at amortized cost, arising from the hedged risk is amortized to profit or loss from that date using 
the effective interest method.

2.7.2.  Derivatives that do not qualify for hedge accounting
All gains and losses from changes in the fair values of derivatives that do not qualify for hedge accounting are recognized 
immediately in the income statement. These gains and losses are reported in ‘net trading income’, except where deriva-
tives are managed in conjunction with financial instruments designated at fair value , in which case gains and losses are 
reported in ‘net income from financial instruments designated at fair value’.

interest income and expense

2.8. 
Interest income and expense for all financial instruments except for those classified as held-for-trading or designated at fair 
value are recognized in ‘interest income’ and ‘interest expense’ in the income statement using the effective interest method.

The effective interest method is a method of calculating the amortized cost of a financial asset or a financial liability and 
of allocating the interest income or interest expense over the relevant period. The effective interest rate is the rate that ex-
actly discounts estimated future cash payments or receipts through the expected life of the financial instrument or, when 
appropriate, a shorter period to the net carrying amount of the financial asset or financial liability. When calculating the 
effective interest rate, the Bank  estimates cash flows considering all contractual terms of the financial instrument (for 
example, prepayment options) but does not consider future credit losses. The calculation includes all fees and points paid 
or received between parties to the contract that represents an integral part of the effective interest rate, transaction costs 
and all other premiums or discounts.

Once loans or debts are classified as nonperforming or impaired, the revenue of interest income will not be recognized and will 
be recorded off balance sheet, and are recognized as income subsequently based on a cash basis according to the following:

•	 When all arrears are collected for consumer loans, personnel mortgages and micro-finance loans. 
•	 When calculated interest for corporate are capitalized according to the rescheduling agreement conditions until paying 
25% from rescheduled payments for a minimum performing period of one year, if the customer continues to perform, the 
calculated interest will be recognized in interest income (interest on the performing rescheduling agreement balance) 
without the marginalized before the rescheduling agreement which will be recognized in interest income after the settle-
ment of the outstanding loan balance.

2.9.  Fee and commission income
Fees charged for servicing a loan or facility that is measured at amortized cost, are recognized as revenue as the service 
is provided. Fees and commissions on non-performing or impaired loans or receivables cease to be recognized as income 
and are rather recorded off balance sheet. These are recognized as revenue, on a cash basis, only when interest income on 
those loans is recognized in profit and loss, at that time, fees and commissions that represent an integral part of the effec-
tive interest rate of a financial asset, are treated as an adjustment to the effective interest rate of that financial asset. Com-
mitment fees and related direct costs for loans and advances where draw down is probable are deferred and recognized as 
an adjustment to the effective interest on the loan once drawn. Commitment fees in relation to facilities where draw down 
is not probable are recognized at the maturity of the term of the commitment.

Fees are recognized on the debt instruments that are measured at fair value through profit and loss on initial recognition 
and syndicated loan fees received by the Bank are recognized when the syndication has been completed and the Bank 
does not hold any portion of it or holds a part at the same effective interest rate used for the other participants portions. 
Commission and fee arising from negotiating, or participating in the negotiation of a transaction for a third party such as 
the arrangement of the acquisition of shares or other securities or the purchase or sale of properties are recognized upon 
completion of the underlying transaction in the income statement .

Other management advisory and service fees are recognized based on the applicable service contracts, usually on accrual 
basis. Financial planning fees related to investment funds are recognized steadily over the period in which the service is 
provided. The same principle is applied for wealth management; financial planning and custody services that are provided 
on the long term are recognized on the accrual basis also.

Operating revenues in the holding company are:

•	 Commission income is resulting from purchasing and selling securities to a customer account upon receiving the transac-

tion confirmation from the Stock Exchange.

•	 Mutual funds and investment portfolios management which is calculated as a percentage of the net value of assets under 
management according to the terms and conditions of agreement. These amounts are credited to the assets management 
company’s revenue pool on a monthly accrual basis.

2.10.  dividend income
Dividends are recognized in the income statement when the right to collect is established.

2.11.  Sale and repurchase agreements
Securities may be lent or sold subject to a commitment to repurchase (Repos) are reclassified in the financial statements 
and deducted from treasury bills balance. Securities borrowed or purchased subject to a commitment to resell them (Re-
verse Repos) are reclassified in the financial statements and added to treasury bills balance. The difference between sale 
and repurchase price is treated as interest and accrued over the life of the agreements using the effective interest method.

2.12.  impairment of financial assets
2.12.1.  Financial assets carried at amortised cost
The Bank assesses at each balance sheet date whether there is objective evidence that a financial asset or group of finan-
cial assets is impaired. A financial asset or a group of financial assets is impaired only if there is objective evidence of 
impairment as a result of one or more events that occurred after the initial recognition of the asset (a ‘loss event/s’) and 
that loss event/s has an impact on the estimated future cash flows of the financial asset or group of financial assets that 
can be reliably estimated. 

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The criteria that the Bank uses to determine that there is objective evidence of an impairment loss include:

•	 Cash flow difficulties experienced by the borrower (for example, equity ratio, net income percentage of sales)
•	 Violation of the conditions of the loan agreement such as non-payment.
•	 Initiation of Bankruptcy proceedings.
•	 Deterioration of the borrower’s competitive position.
•	 The Bank for reasons of economic or legal financial difficulties of the borrower by granting concessions may not agree with 

the Bank granted in normal circumstances.

•	 Deterioration in the value of collateral or deterioration of the creditworthiness of the borrower.

2.12.2.  Available for sale investments
The Bank assesses at each balance sheet date whether there is objective evidence that a financial asset or a group of finan-
cial assets classify under available for sale is impaired. In the case of equity investments classified as available for sale, a 
significant or prolonged decline in the fair value of the security below its cost is considered in determining whether the 
assets are impaired. During periods start from first of January 2009, the decrease consider significant when it became 
10% from the book value of the financial instrument and the decrease consider to be extended if it continues for period 
more than 9 months, and if the mentioned evidences become available then any cumulative gains or losses previously 
recognized in equity are recognized in the income statement , in respect of available for sale equity securities, impairment 
losses previously recognized in profit or loss are not reversed through the income statement.

The  objective  evidence  of  impairment  loss  for  a  group  of  financial  assets  is  observable  data  indicating  that  there  is  a 
measurable decrease in the estimated future cash flows from a portfolio of financial assets since the initial recognition 
of those assets, although the decrease cannot yet be identified with the individual financial assets in the portfolio, for 
instance an increase in the default rates for a particular Banking product.

If, in a subsequent period, the fair value of a debt instrument classified as available for sale increases and the increase 
can be objectively related to an event occurring after the impairment loss was recognized in the income statement, the 
impairment loss is reversed through the income statement to the extent of previously recognized impairment charge from 
equity to income statement.

The Bank estimates the period between a losses occurring and its identification for each specific portfolio. In general, the 
periods used vary between three months to twelve months.

The Bank first assesses whether objective evidence of impairment exists individually for financial assets that are individu-
ally significant, and individually or collectively for financial assets that are not individually significant and in this field the 
following are considered:

•	 If the Bank determines that no objective evidence of impairment exists for an individually assessed financial asset, wheth-
er significant or not, it includes the asset in a group of financial assets with similar credit risk characteristics and collec-
tively assesses them for impairment according to historical default ratios. 

•	 If the Bank determines that an objective evidence of financial asset impairment exist that are individually assessed for 
impairment and for which an impairment loss is or continues to be recognized are not included in a collective assessment 
of impairment.

The amount of the loss is measured as the difference between the asset’s carrying amount and the present value of esti-
mated future cash flows (excluding future credit losses that have not been incurred) discounted at the financial asset’s 
original effective interest rate. The carrying amount of the asset is reduced through the use of an allowance account and 
the amount of the loss is recognized in the income statement. If a loan or held to maturity investment has a variable inter-
est rate, the discount rate for measuring any impairment loss is the current effective interest rate determined under the 
contract when there is objective evidence for asset impairment. As a practical expedient, the Bank may measure impair-
ment on the basis of an instrument’s fair value using an observable market price.

The calculation of the present value of the estimated future cash flows of a collateralized financial asset reflects the cash flows 
that may result from foreclosure less costs for obtaining and selling the collateral, whether or not foreclosure is probable.

For the purposes of a collective evaluation of impairment, financial assets are grouped on the basis of similar credit risk 
characteristics (i.e., on the basis of the group’s grading process that considers asset type, industry, geographical location, 
collateral type, past-due status and other relevant factors). Those characteristics are relevant to the estimation of future 
cash flows for groups of such assets by being indicative of the debtors’ ability to pay all amounts due according to the con-
tractual terms of the assets being evaluated.

For the purposes of evaluation of impairment for a group of a financial assets according to historical default ratios future 
cash flows in a group of financial assets that are collectively evaluated for impairment are estimated on the basis of the 
contractual cash flows of the assets in the Bank and historical loss experience for assets with credit risk characteristics 
similar to those in the Bank. Historical loss experience is adjusted on the basis of current observable data to reflect the 
effects of current conditions that did not affect the period on which the historical loss experience is based and to remove 
the effects of conditions in the historical period that do not currently exist.

Estimates of changes in future cash flows for groups of assets should reflect and be directionally consistent with changes 
in related observable data from period to period (for example, changes in unemployment rates, property prices, payment 
status, or other  indicative factors of changes in the probability of losses in the Bank and their magnitude. The methodol-
ogy and assumptions used for estimating future cash flows are reviewed regularly by the Bank.

2.13.  Real estate investments 
The real estate investments represent lands and buildings owned by the Bank in order to obtain rental returns or capital 
gains and therefore do not include real estate assets which the Bank exercised its work through or those that have owned 
by the Bank as settlement of debts. The accounting treatment is the same used with property, plant and equipment.

2.14.  Property, plant and equipment
Land and buildings comprise mainly branches and offices. All property, plant and equipment are stated at historical cost 
less depreciation and impairment losses. Historical cost includes expenditure that is directly attributable to the acquisi-
tion of the items.

Subsequent costs are included in the asset’s carrying amount or as a separate asset, as appropriate, only when it is prob-
able that future economic benefits will flow to the Bank and the cost of the item can be measured reliably. All other repairs 
and maintenance are charged to other operating expenses during the financial period in which they are incurred.

Land is not depreciated. Depreciation of other assets is calculated using the straight-line method to allocate their residual 
values over estimated useful lives, as follows:

Buildings  

Leasehold improvements 

Furniture and safes 
Typewriters, calculators and air-conditions 
Vehicles 
Computers and core systems
Fixtures and fittings

20 years
3 years, or over the period of the lease 
if less
3/5 years
5 years
5 years
3/10 years
3 years

The assets’ residual values and useful lives are reviewed, and adjusted if appropriate, at each balance sheet date. Deprecia-
ble assets are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount 
may not be recovered. An asset’s carrying amount is written down immediately to its recoverable value if the asset’s car-
rying amount exceeds its estimated recoverable amount. The recoverable amount is the higher of the asset’s fair value less 
costs to sell and value in use.

Gains and losses on disposals are determined by comparing the selling proceeds with the asset carrying amount and 
charged to other operating expenses in the income statement.

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2.15.  impairment of non-financial assets
Assets that have an indefinite useful life are not amortized -except goodwill- and are tested annually for impairment. As-
sets that are subject to amortization are reviewed for impairment whenever events or changes in circumstances indicate 
that the carrying amount may not be recoverable. An impairment loss is recognized for the amount by which the asset’s 
carrying amount exceeds its recoverable amount.

The recoverable amount is the higher of an asset’s fair value less costs to sell or value in use. Assets are tested for impair-
ment with reference to the lowest level of cash generating unit/s. A previously recognized impairment loss relating to a 
fixed asset may be reversed in part or in full when a change in circumstances leads to a change in the estimates used to 
determine the fixed asset’s recoverable amount. The carrying amount of the fixed asset will only be increased up to the 
amount that it would have been had the original impairment not been recognized.

2.15.1.  Goodwill
Goodwill  is  capitalized  and  represents  the  excess  of  acquisition  cost  over  the  fair  value  of  the  Bank’s  share  in  the  ac-
quired entity’s net identifiable assets on the date of acquisition. For the purpose of calculating goodwill, the fair values 
of acquired assets, liabilities and contingent liabilities are determined by reference to market values or by discounting 
expected future cash flows. Goodwill is included in the cost of investments in associates and subsidiaries in the Bank’s 
separate financial statements. Goodwill is tested for impairment, impairment loss is charged to the income statement.

Goodwill is allocated to the cash generating units for the purpose of impairment testing. The cash generating units rep-
resented in the Bank main segments.

2.15.2.  Other intangible assets
Is  the  intangible  assets  other  than  goodwill  and  computer  programs  (trademarks,  licenses,  contracts  for  benefits,  the 
benefits of contracting with clients).

Other intangible assets that are acquired by the Bank are recognized at cost less accumulated amortization and impair-
ment losses. Amortization is charged to the income statement on a straight-line basis over the estimated useful lives of 
the intangible asset with definite life. Intangible assets with indefinite life are not amortized and tested for impairment.

2.16.  leases
The accounting treatment for the finance lease is complied with law 95/1995, if the contract entitles the lessee to purchase 
the asset at a specified date and predefined value, or the current value of the total lease payments representing at least 90% 
of the value of the asset. The other leases contracts are considered operating leases contracts.

2.16.1.  Being lessee
Finance lease contract recognizes the lease cost, including the cost of maintenance of the leased assets in the income 
statement for the period in which they occurred. If the Bank decides to exercise the right to purchase the leased asset the 
leased assets are capitalized and included in ‘property, plant and equipment’ and depreciated over the useful life of the 
expected remaining life of the asset in the same manner as similar assets.

Operating lease payments leases are accounted for on a straight-line basis over the periods of the leases and are included 
in ‘general and administrative expenses’.

2.16.2.  Being lessor
For finance lease, assets are recorded in the property, plant and equipment in the balance sheet and amortized over the 
expected useful life of this asset in the same manner as similar assets. Lease income is recognized on the basis of rate of re-
turn on the lease in addition to an amount corresponding to the cost of depreciation for the period. The difference between 
the recognized rental income and the total finance lease clients' accounts is transferred to the in the income statement 
until the expiration of the lease to be reconciled with a net book value of the leased asset. Maintenance and insurance 
expenses are charged to the income statement when incurred to the extent that they are not charged to the tenant.

In case there is objective evidence that the Bank will not be able to collect the of financial lease obligations, the finance 
lease payments are reduced to the recoverable amount.

For assets leased under operating lease it appears in the balance sheet under  property, plant and equipment, and depre-
ciated over the expected useful life of the asset in the same way as similar assets, and the lease income recorded less any 
discounts given to the lessee on a straight-line method over the contract period.

2.17.  cash and cash equivalents
For the purposes of the cash flow statement, cash and cash equivalents comprise balances with less than three months’ 
maturity from the date of acquisition, including cash and non-restricted balances with Central Bank, treasury bills and 
other eligible bills, loans and advances to banks, amounts due from other banks and short-term government securities.

2.18.  other provisions
Provisions for restructuring costs and legal claims are recognized when the Bank has present legal or constructive obliga-
tions as a result of past events; where it is more likely than not that a transfer of economic benefit will be necessary to settle 
the obligation, and it can be reliably estimated.

In case of similar obligations, the related cash outflow should be determined in order to settle these obligations as a group. 
The provision is recognized even in case of minor probability that cash outflow will occur for an item of these obligations. 

When a provision is wholly or partially no longer required, it is reversed through profit or loss under other operating in-
come (expenses). 

Provisions for obligations, other than those for credit risk or employee benefits, due within more than 12 months from the 
balance sheet date are recognized based on the present value of the best estimate of the consideration required to settle 
the present obligation at the balance sheet date. An appropriate pretax discount rate that reflects the time value of money 
is used to calculate the present value of such provisions. For obligations due within less than twelve months from the bal-
ance sheet date, provisions are calculated based on undiscounted expected cash outflows unless the time value of money 
has a significant impact on the amount of provision, then it is measured at the present value. 

2.19.  Share based payments
The Bank applies an equity-settled, share-based compensation plan. The fair value of equity instruments recognized as 
an expense over the vesting period using appropriate valuation models, taking into account the terms and conditions 
upon which the equity instruments were granted. The vesting period is the period during which all the specified vesting 
conditions of a share-based payment arrangement are to be satisfied. Vesting conditions include service conditions and 
performance conditions and market performance conditions are taken into account when estimating the fair value of eq-
uity instruments at the date of grant. At each balance sheet date the number of options that are expected to be exercised 
are estimated. Recognizes estimate changes, if any, in the income statement, and a corresponding adjustment to equity 
over the remaining vesting period.

The proceeds received net of any directly attributable transaction costs are credited to share capital (nominal value) and 
share premium when the options are exercised.

CIB owns a private insurance fund for financing end of service benefits, pensions and medical insurance for employees 
under the supervision of the Ministry of Social Solidarity.

2.20.  income tax
Income tax on the profit or loss for the period and deferred tax are recognized in the income statement except for income 
tax relating to items of equity that are recognized directly in equity.

Income tax is recognized based on net taxable profit using the tax rates applicable at the date of the balance sheet in ad-
dition to tax adjustments for previous years.

Deferred taxes arising from temporary time differences between the book value of assets and liabilities are recognized in 
accordance with the principles of accounting and value according to the foundations of the tax, this is determining the 
value of deferred tax on the expected manner to realize or settle the values of assets and liabilities, using tax rates appli-
cable at the date of the balance sheet.

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Deferred tax assets of the Bank recognized when there is likely to be possible to achieve profits subject to tax in the future 
to be possible through to use that asset, and is reducing the value of deferred tax assets with part of that will come from 
tax benefit expected during the following years, that in the case of expected high benefit tax, deferred tax assets will in-
crease within the limits of the above reduced.

The Bank’s risk management policies are designed to identify and analyze these risks, to set appropriate risk limits and 
controls, and to monitor the risks and adherence to limits by means of reliable and up-to-date information systems. The 
Bank regularly reviews its risk management policies and systems to reflect changes in markets, products and emerging 
best practice.

2.21.  Borrowings
Borrowings are recognized initially at fair value net of transaction costs incurred. Borrowings are subsequently stated at 
amortized cost also any difference between proceeds net of transaction costs and the redemption value is recognized in 
the income statement over the period of the borrowings using the effective interest method.

2.22.  dividends
Dividends on ordinary shares and profit sharing are recognized as a charge of equity upon the general assembly approval. 
Profit sharing includes the employees’ profit share and the Board of Directors’ remuneration as prescribed by the Bank’s 
articles of incorporation and the corporate law.

2.23.  comparatives
Comparative figures have been adjusted to conform to changes in presentation in the current period where necessary.

2.24.  noncurrent assets held for sale
a non-current asset (or disposal group) to be classified as held for sale if its carrying amount will be recovered principally 
through a sale transaction rather than through continuing use.

Determining whether (and when) an asset stops being recovered principally through use and becomes recoverable prin-
cipally through sale.

For an asset (or disposal group) to be classified as held for sale:

Risk management is carried out by risk department under policies approved by the Board of Directors. Bank treasury 
identifies, evaluates and hedges financial risks in close co-operation with the Bank’s operating units.

The board provides written principles for overall risk management, as well as written policies covering specific areas, such 
as foreign exchange risk, interest rate risk, credit risk, use of derivative financial instruments and non-derivative financial 
instruments. In addition, credit risk management is responsible for the independent review of risk management and the 
control environment.

3.1.  credit risk
The Bank takes on exposure to credit risk, which is the risk that counterparty will cause a financial loss for the Bank by 
failing to discharge an obligation. Management therefore carefully manages its exposure to credit risk. Credit exposures 
arise principally in loans and advances, debt securities and other bills. There is also credit risk in off-balance sheet finan-
cial arrangements such as loan commitments. The credit risk management and control are centralized in a credit risk 
management team in Bank treasury and reported to the Board of Directors and head of each business unit regularly.

3.1.1.  Credit risk measurement
3.1.1.1.  Loans and advances to banks and customers
In measuring credit risk of loans and facilities to banks and customers at a counterparty level, the Bank reflects three 
components:

•	 The ‘probability of default’ by the client or counterparty on its contractual obligations
•	 Current exposures to the counterparty and its likely future development, from which the Bank derive the ‘exposure at 

a.  It must be available for immediate sale in its present condition, subject only to terms that are usual and customary 

default.

for sales of such assets (or disposal groups);

b.  Its sale must be highly probable; 

The standard requires that non-current assets (and, in a 'disposal group', related liabilities and current assets,) meeting its 
criteria to be classified as held for sale be:

a.  Measured at the lower of carrying amount and fair value less costs to sell, with depreciation on them ceasing; and
b.  Presented separately on the face of the statement of financial position with the results of discontinued operations 

presented separately in the income statement. 

2.25.  discontinued operation
Discontinued operation as 'a component of an entity that either has been disposed of, or is classified as held for sale, and 

a.  Represents a separate major line of business or geographical area of operations,
b.  Is part of a single coordinated plan to dispose of a separate major line of business or geographical area of operations or
c.  Is a subsidiary acquired exclusively with a view to resale.

When presenting discontinued operations in the income statement, the comparative figures should be adjusted as if the 
operations had been discontinued in the comparative period.

3.  Financial risk management

The Bank’s activities expose it to a variety of financial risks and those activities involve the analysis, evaluation, accep-
tance and management of some degree of risk or combination of risks. Taking risk is core to the financial business, and the 
operational risks are an inevitable consequence of being in business. The Bank’s aim is therefore to achieve an appropriate 
balance between risk and rewards and minimize potential adverse effects on the Bank’s financial performance. The most 
important types of financial risks are credit risk, market risk, liquidity risk and other operating risks. Also market risk 
includes exchange rate risk, rate of return risk and other prices risks. 

•	 The likely recovery ratio on the defaulted obligations (the ‘loss given default’).

These credit risk measurements, which reflect expected loss (the ‘expected loss model’) are required by the Basel commit-
tee on banking regulations and the supervisory practices (the Basel committee), and are embedded in the Bank’s daily 
operational management. The operational measurements can be contrasted with impairment allowances required under 
EAS 26, which are based on losses that have been incurred at the balance sheet date (the ‘incurred loss model’) rather than 
expected losses (note 3.1). 

The Bank assesses the probability of default of individual counterparties using internal rating tools tailored to the various 
categories of counterparty. They have been developed internally and combine statistical analysis with credit officer judg-
ment and are validated, where appropriate. Clients of the Bank are segmented into four rating classes. The Bank’s rating 
scale, which is shown below, reflects the range of default probabilities defined for each rating class.  This means that, in 
principle, exposures migrate between classes as the assessment of their probability of default changes. The rating tools 
are kept under review and upgraded as necessary. The Bank regularly validates the performance of the rating and their 
predictive power with regard to default events.

Bank’s rating

1
2
3
4

description of the grade

performing loans
regular watching
watch list
non-performing loans

Loss given default or loss severity represents the Bank expectation of the extent of loss on a claim should default occur. It is 
expressed as percentage loss per unit of exposure and typically varies by type of counterparty, type and seniority of claim 
and availability of collateral or other credit mitigation.

248   

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Financial StatementS: conSolidated

3.1.1.2.  Debt instruments and treasury and other bills
For debt instruments and bills, external rating such as standard and poor’s rating or their equivalents are used for man-
aging of the credit risk exposures, and if this rating is not available, then other ways similar to those used with the credit 
customers are uses. The investments in those securities and bills are viewed as a way to gain a better credit quality map-
ping and maintain a readily available source to meet the funding requirement at the same time.

3.1.2.  Risk limit control and mitigation policies
The Bank manages, limits and controls concentrations of credit risk wherever they are identified − in particular, to indi-
vidual counterparties and banks, and to industries and countries. 

The Bank structures the levels of credit risk it undertakes by placing limits on the amount of risk accepted in relation to 
one borrower, or groups of borrowers, and to geographical and industry segments. Such risks are monitored on a revolving 
basis and subject to an annual or more frequent review, when considered necessary. Limits on the level of credit risk by 
individual, counterparties, product, and industry sector and by country are approved quarterly by the Board of Directors.

The exposure to any one borrower including banks and brokers is further restricted by sub-limits covering on- and off-
balance sheet exposures, and daily delivery risk limits in relation to trading items such as forward foreign exchange con-
tracts. Actual exposures against limits are monitored daily.

Exposure to credit risk is also managed through regular analysis of the ability of borrowers and potential borrowers to 
meet interest and capital repayment obligations and by changing these lending limits where appropriate.

Some other specific control and mitigation measures are outlined below:

3.1.2.1.  Collateral
The Bank employs a range of policies and practices to mitigate credit risk. The most traditional of these is the taking of 
security for funds advances, which is common practice. The Bank implements guidelines on the acceptability of specific 
classes of collateral or credit risk mitigation. The principal collateral types for loans and advances are:

•	 Mortgages over residential properties.
•	 Mortgage business assets such as premises, and inventory.
•	 Mortgage financial instruments such as debt securities and equities.

Longer-term finance and lending to corporate entities are generally secured; revolving individual credit facilities are gen-
erally unsecured. In addition, in order to minimize the credit loss the Bank will seek additional collateral from the coun-
terparty as soon as impairment indicators are noticed for the relevant individual loans and advances. 

Collateral held as security for financial assets other than loans and advances is determined by the nature of the instru-
ment. Debt securities, treasury and other governmental securities are generally unsecured, with the exception of asset-
backed securities and similar instruments, which are secured by portfolios of financial instruments.

3.1.2.2. Derivatives
The Bank maintains strict control limits on net open derivative positions (i.e., the difference between purchase and sale 
contracts), by both amount and term. At any one time, the amount subject to credit risk is limited to the current fair value 
of instruments that are favorable to the Bank (i.e., assets with positive fair value), which in relation to derivatives is only a 
small fraction of the contract, or notional values used to express the volume of instruments outstanding. This credit risk 
exposure is managed as part of the overall lending limits with customers, together with potential exposures from market 
movements. Collateral or other security is not usually obtained for credit risk exposures on these instruments, except 
where the Bank requires margin deposits from counterparties. 

Settlement risk arises in any situation where a payment in cash, securities or equities is made in the expectation of a cor-
responding receipt in cash, securities or equities. Daily settlement limits are established for each counterparty to cover 
the aggregate of all settlement risk arising from the Bank market transactions on any single day.

3.1.2.3. Master netting arrangements
The Bank further restricts its exposure to credit losses by entering into master netting arrangements with counterpar-
ties with which it undertakes a significant volume of transactions. Master netting arrangements do not generally result 
in an offset of balance sheet assets and liabilities, as transactions are usually settled on a gross basis. However, the credit 
risk associated with favorable contracts is reduced by a master netting arrangement to the extent that if a default occurs, 
all amounts with the counterparty are terminated and settled on a net basis. The Bank overall exposure to credit risk on 
derivative instruments subject to master netting arrangements can change substantially within a short period, as it is af-
fected by each transaction subject to the arrangement.

3.1.2.4.  Credit related commitments
The primary purpose of these instruments is to ensure that funds are available to a customer as required. Guarantees and 
standby letters of credit carry the same credit risk as loans. Documentary and commercial letters of credit – which are 
written undertakings by the Bank on behalf of a customer authorizing a third party to draw drafts on the Bank up to a 
stipulated amount under specific terms and conditions – are collateralized by the underlying shipments of goods to which 
they relate and therefore carry less risk than a direct loan.

Commitments to extend credit represent unused portions of authorizations to extend credit in the form of loans, guaran-
tees or letters of credit. With respect to credit risk on commitments to extend credit, the Bank is potentially exposed to 
loss in an amount equal to the total unused commitments. However, the likely amount of loss is less than the total unused 
commitments, as most commitments to extend credit are contingent upon customers maintaining specific credit stan-
dards. The Bank monitors the term to maturity of credit commitments because longer-term commitments generally have 
a greater degree of credit risk than shorter-term commitments.

Impairment and provisioning policies

3.1.3. 
The internal rating system described in Note 3.1.1 focus on the credit-quality mapping from the lending and investment 
activities perspective. Conversely, for only financial reporting purposes impairment losses are recognized for that has 
been incurred at the balance sheet date when there is an objective evidence of impairment. Due to the different method-
ologies applied, the amount of incurred impairment losses in balance sheet are usually lower than the amount determined 
from the expected loss model that is used for internal operational management and CBE regulation purposes.

The impairment provision reported in balance sheet at the end of the period is derived from each of the four internal credit 
risk ratings. However, the majority of the impairment provision is usually driven by the last two rating degrees. The follow-
ing table illustrates the proportional distribution of loans and advances reported in the balance sheet for each of the four 
internal credit risk ratings of the Bank and their relevant impairment losses:

Bank’s rating

1-Performing loans
2-Regular watching
3-Watch list
4-Non-Performing Loans

December 31, 2018

December 31, 2017

Loans and 
advances (%)

Impairment 
provision (%)

Loans and 
advances (%)

Impairment 
provision (%)

78.61
11.65
5.68
4.06

12.61
17.85
33.18
36.36

69.53
15.53
7.99
6.95

              11.61
             21.51
             23.70 
               43.18

The internal rating tools assists management to determine whether objective evidence of impairment exists under EAS 26, 
based on the following criteria set by the Bank:

•	 Cash flow difficulties experienced by the borrower or debtor
•	 Breach of loan covenants or conditions
•	 Initiation of bankruptcy proceedings
•	 Deterioration of the borrower’s competitive position
•	 Bank granted concessions may not be approved under normal circumstances due to economic, legal reasons and financial 

difficulties facing the borrower
•	 Deterioration of the collateral value
•	 Deterioration of the credit situation

250   

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   251

Financial StatementS: conSolidated

The Bank’s policy requires the review of all financial assets that are above materiality thresholds at least annually or more 
regularly when circumstances require. Impairment provisions on individually assessed accounts are determined by an 
evaluation of the incurred loss at balance-sheet date, and are applied to all significant accounts individually. The assess-
ment normally encompasses collateral held (including re-confirmation of its enforceability) and the anticipated receipts 
for that individual account. Collective impairment provisions are provided portfolios of homogenous assets by using the 
available historical loss experience, experienced judgment and statistical techniques.

3.1.4.  Pattern of measuring the general banking risk
In addition to the four categories of the Bank’s internal credit ratings indicated in note 3.1.1, management classifies loans 
and advances based on more detailed subgroups in accordance with the CBE regulations. Assets exposed to credit risk 
in these categories are classified according to detailed rules and terms depending heavily on information relevant to the 
customer,  his  activity,  financial  position  and  his  repayment  track  record.  The  Bank  calculates  required  provisions  for 
impairment of assets exposed to credit risk, including commitments relating to credit on the basis of rates determined 
by CBE. In case, the provision required for impairment losses as per CBE credit worthiness rules exceeds the required 
provisions by the application used in balance sheet preparation in accordance with EAS. That excess shall be debited to 
retained earnings and carried to the general banking risk reserve in the equity section. Such reserve is always adjusted, on 
a regular basis, by any increase or decrease so, that reserve shall always be equivalent to the amount of increase between 
the two provisions. Such reserve is not available for distribution.

Below is a statement of institutional worthiness according to internal ratings compared with CBE ratings and rates of 
provisions needed for assets impairment related to credit risk:

CBE Rating

Categorization

Provision%

Internal rating

Categorization

1
2
3
4
5

6

7

8

9

10

Low risk
Average risk
Satisfactory risk
Reasonable risk
Acceptable risk
Marginally accept-
able risk
Watch list

Substandard

Doubtful

Bad debts

0%
1%
1%
2%
2%

3%

5%

20%

50%

100%

1
1
1
1
1

2

3

4

4

4

Performing loans
Performing loans
Performing loans
Performing loans
Performing loans

Regular watching

Watch list
Non performing 
loans 
Non performing 
loans 
Non performing 
loans 

3.1.5.  Maximum exposure to credit risk before collateral held

In balance sheet items exposed to credit risk
Treasury bills and other  governmental notes
Trading financial assets:
 - Debt instruments
Gross loans and advances to banks
Gross loans and advances to customers
 Individual:
 - Overdraft
 - Credit cards
 - Personal loans
 - Mortgages
 Corporate:
 - Overdraft
 - Direct loans
 - Syndicated loans
 - Other loans
Unamortized bills discount
Unearned interest
Derivative financial instruments
Financial investments:
-Debt instruments
- Other assets (Accrued  revenues) 
Total
Off balance sheet items exposed to credit risk
Financial guarantees
Customers acceptances
Letters of credit (import and export)
Letter of guarantee
Total

EGP Thousands

Dec. 31, 2018
 50,013,324 

Dec. 31, 2017
 54,653,848 

 2,270,080 
 70,949 

 6,728,843 
 1,383 

 1,635,910 
 3,540,849 
 17,180,864 
 876,372 

 13,992,595 
 49,179,820 
 32,899,950 
 125,429 
 (65,718)
 (16,038)
 52,289 

 112,213,297 
 4,509,314 
 288,479,286 

 7,962,043 
 1,050,573 
 4,178,288 
 66,166,953 
 79,357,857 

 1,780,416 
 2,899,930 
 13,910,837 
 416,616 

 12,450,826 
 44,200,770 
 26,627,825 
 112,802 
 (12,476)
 (2,965,997)
 40,001 

 74,767,989 
 3,870,454 
 239,484,067 

 3,605,001 
 1,017,690 
 1,700,516 
 69,514,413 
 75,837,620 

The above table represents the Bank's Maximum exposure to credit risk on December 31, 2018, before taking into account 
any held collateral.

For assets recognized on balance sheet, the exposures set out above are based on net carrying amounts as reported in the 
balance sheet.

As shown above, 41.40% of the total maximum exposure is derived from loans and advances to banks and customers while   
investments in debt instruments represent 39.69%.

Management is confident in its ability to continue to control and sustain minimal exposure of credit risk resulting from 
both the bank's loans and advances portfolio and debt instruments based on the following:

•	 90.26% of the loans and advances are concentrated in the top two grades of the internal credit risk rating system.
•	 95.94% of loans and advances portfolio are considered to be neither past due nor impaired.
•	 Loans and advances assessed individualy are valued EGP 4,855,460 thousand.
•	 The Bank has implemented more prudent processes when granting loans and advances during the financial year ended 

on December 31, 2018.

•	 98.56% of the investments in debt Instruments are Egyptian sovereign instruments.

252   

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   253

Financial StatementS: conSolidated

3.1.6.  Loans and advances

Neither past due nor impaired 
Past due but not impaired 
Individually impaired 
Gross
Less: 
Impairment provision
Unamortized bills discount
Unearned interest
Net

Dec.31, 2018

Dec.31, 2017

EGP Thousands

Loans and 
advances to 
customers
 110,351,697 
 4,224,632 
 4,855,460 
 119,431,789 

 13,040,828 
 65,718 
 16,038 
 106,309,205 

Loans and 
advances to 
banks
 70,949 
 -   
 -   
 70,949 

 3,246 
 -   
 -   
 67,703 

Loans and 
advances to 
customers
 89,395,036 
 5,884,880 
 7,120,106 
 102,400,022 

 10,994,446 
 12,476 
 2,965,997 
 88,427,103 

Loans and 
advances to 
banks
 1,383 
 -   
 -   
 1,383 

 70 
 -   
 -   
 1,313 

Impairment provision losses for loans and advances reached EGP 13,044,074 thousand.

During the year, the Bank’s total loans and advances increased by 16.70%.

In order to minimize the propable exposure to credit risk, the Bank focuses more on the business with large enterprises,banks 
or retail customers with good credit rating or sufficient collateral.

254   

   Annual Report 2018

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  Annual Report 2018   

   255

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial StatementS: conSolidated

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Loans and advances restructured
Restructuring activities include rescheduling arrangements, applying obligatory management programs, modifying and 
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end of the year:

Loans and advances to customer
Corporate
 - Direct loans
Total

Dec.31, 2018

Dec.31, 2017

 7,673,956 
 7,673,956 

 8,577,197 
 8,577,197 

3.1.7.  Debt instruments, treasury bills and other governmental notes
The table below presents an analysis of debt instruments, treasury bills and other governmental notes by rating agency 
designation at end of financial year, based on Standard & Poor’s ratings or their equivalent:

Dec.31, 2018
AAA
AA- to AA+
A- to A+
Lower than A-
Total

Treasury bills  
and other gov. 
notes
 -   
 -   
 -   
 41,999,252 
 41,999,252 

Trading 
financial debt 
instruments
 -   
 -   
 -   
 2,270,080 
 2,270,080 

Non-trading 
financial debt 
instruments
 -   
 -   
 -   
 112,213,297 
 112,213,297 

EGP Thousands

Total
 -   
 -   
 -   
 156,482,629 
 156,482,629 

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256   

   Annual Report 2018

  Annual Report 2018   

   257

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
Financial StatementS: conSolidated

3.1.8.  concentration of risks of financial assets with credit risk exposure
3.1.8.1.  Geographical sectors
Following is a breakdown of the Bank’s main credit exposure at their book values categorized by geographical region at 
the end of the year. 

The Bank has allocated exposures to regions based on the country of domicile of its counterparties.

Dec.31, 2018
Treasury bills and other  governmen-
tal notes
Trading financial assets:
 - Debt instruments
Gross loans and advances to banks
Less:Impairment provision
Gross loans and advances to 
customers
 Individual:
 - Overdrafts
 - Credit cards
 - Personal loans
 - Mortgages
 Corporate:
 - Overdrafts
 - Direct loans
 - Syndicated loans
 - Other loans
Unamortized bills discount
Impairment provision
Unearned interest
Derivative financial instruments
Financial investments:
-Debt instruments
Total

Cairo

 50,013,324 

 2,270,080 
 70,949 
 (3,246)

 948,571 
 2,806,734 
 10,820,446 
 795,852 

 11,941,245 
 32,889,668 
 30,010,681 
 80,000 
 (65,718)
 (9,707,342)
 (16,038)
 52,289 

 112,213,297 
 245,120,792 

Alex, Delta and 
Sinai

Upper Egypt

Total

EGP Thousands

 -   

 -   
 -   
 -   

 558,087 
 632,771 
 5,401,963 
 72,124 

 1,415,913 
 12,894,439 
 2,687,040 
 45,429 
 -   
 (3,024,196)
 -   
 -   

 -   
 20,683,570 

 -   

 -   
 -   
 -   

 129,252 
 101,344 
 958,455 
 8,396 

 635,437 
 3,395,713 
 202,229 
 -   
 -   
 (309,290)
 -   
 -   

 50,013,324 

 2,270,080 
 70,949 
 (3,246)

 1,635,910 
 3,540,849 
 17,180,864 
 876,372 

 13,992,595 
 49,179,820 
 32,899,950 
 125,429 
 (65,718)
 (13,040,828)
 (16,038)
 52,289 

 -   
 5,121,536 

 112,213,297 
 270,925,898 

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258   

   Annual Report 2018

  Annual Report 2018   

   259

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
 
 
   
 
   
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
   
 
 
 
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
   
 
   
 
   
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial StatementS: conSolidated

3.2.  market risk
Market risk represnts as fluctuations in fair value, future cash flow, foreign exchange rates and commodity prices, interest 
rates, credit spreads and equity prices, and it may reduce the Bank’s income or the value of its portfolios. The bank assigns 
the market risk management department to measure, monitor and control the market risk. In addition, regular reports 
are submitted to the Asset and Liability "Management Committee (ALCO), Board Risk Committee and the heads of each 
business unit."

The bank separates exposures to market risk into trading or non-trading portfolios.

Trading portfolios include positions arising from market-making, position taking and others designated as marked-to-mar-
ket. Non-trading portfolios include positions that primarily arise from the interest rate management of the group’s retail 
and commercial banking assets and liabilities, financial investments designated as available for sale and held-to-maturity.

3.2.1.  Market risk measurement techniques
As part of the management of market risk, the Bank undertakes various hedging strategies and enters into interest rate 
swaps to match the interest rate risk associated with the fixed-rate long-term debt instrument and loans to which the fair 
value option has been applied . 

3.2.1.1.  Value at Risk
The Bank applies a "Value at Risk" methodology (VaR) to its trading and non-trading portfolios, to estimate the market 
risk of positions held and the maximum losses expected under normal market conditions, based upon a number of as-
sumptions for various changes in market conditions. 

VaR  is  a  statistically  based  estimate  of  the  potential  loss  on  the  current  portfolio  from  adverse  market  movements.  It 
expresses the ‘maximum’ amount the Bank might lose , but only to a certain level of confidence (95%). There is therefore 
a specified statistical probability (5%) that actual loss could be greater than the VaR estimate. The VaR model assumes a 
certain ‘holding period’ until positions can be closed ( 1 Day). The Bank assesses the historical movements in the market 
prices based on volatilities and correlations data for the past five years. The use of this approach does not prevent losses 
outside of these limits in the event of more significant market movements.

As VaR constitutes an integral part of the Bank’s market risk control regime, the Market Risk Management set VaR Lim-
its, for the trading book, which have been approved by the board, and are monitored and reported on a daily basis to the 
Senior Management.

In addition, monthly limits compliance is reported to the ALCO. 

The Bank has developed the internal model to calculate VaR, however, it is not yet approved by the Central Bank as the 
regulator is currently applying and requiring banks to calculate the Market Risk Capital Requirements according to Basel 
II Standardized Approach.

3.2.1.2. Stress tests
Stress tests provide an indication of the potential size of losses that could arise under extreme market conditions. There-
fore, the bank computes on a daily basis trading Stressed VaR, combined with the trading VaR, to capture the abnormal 
movements in financial markets and to give more comprehensive picture of risk. The results of the stress tests are re-
viewed by the ALCO on a monthly basis and the board risk committee on a quarterly basis.

3.2.2.  Value at risk (VaR) Summary 
Total VaR by risk type

Foreign exchange risk
Interest rate risk
 - For non trading purposes
 - For trading purposes
Portfolio managed by others risk
Investment fund
Total VaR

EGP Thousands

Dec.31, 2018

Dec.31, 2017

Medium

 231 
 453,569 
 429,195 
 24,374 
 7,030 
 119 

High

 1,482 
 645,193 
 586,852 
 58,341 
 11,507 
 267 

Low

Medium

 20 
 238,077 
 232,882 
 5,195 
 1,969 
 55 

 13,647 
 588,938 
 553,426 
 35,512 
 7,280 
 370 

High

 82,695 
 815,249 
 739,977 
 75,272 
 10,454 
 692 

Low

 275 
 363,366 
 351,674 
 11,692 
 4,854 
 215 

 455,104 

 647,983 

 238,493 

 591,508 

 826,941 

 364,408 

Trading portfolio VaR by risk type

 Foreign exchange risk
 Interest rate risk
 - For trading purposes
Funds managed by others risk
Investment fund
Total VaR

Dec.31, 2018

Dec.31, 2017

Medium

 231 
 24,374 
 24,374 
 7,030 
 119 

 26,165 

High

 1,482 
 58,341 
 58,341 
 11,507 
 267 

 60,912 

Low

 20 
 5,195 
 5,195 
 1,969 
 55 

 5,611 

Medium

 13,647 
 35,512 
 35,512 
 7,280 
 370 

 46,039 

High

 82,695 
 75,272 
 75,272 
 10,454 
 692 

 113,250 

Low

 275 
 11,692 
 11,692 
 4,854 
 215 

 13,804 

Non trading portfolio VaR by risk type

 Interest rate risk

 - For non trading purposes

Total VaR

Dec.31, 2018

Dec.31, 2017

Medium

High

Low

Medium

High

Low

 429,195 

 429,195 

 586,852 

 586,852 

 232,882 

 232,882 

 553,426 

 553,426 

 739,977 

 739,977 

 351,674 

 351,674 

The aggregate of the trading and non-trading VaR results does not constitute the Bank’s  VaR due to correlations and con-
sequent diversification effects between risk types and portfolio types.

260   

   Annual Report 2018

  Annual Report 2018   

   261

 
Financial StatementS: conSolidated

3.2.3.  Foreign exchange risk
The Bank's financial position and cash flows are exposed to fluctuations in foreign currency exchange rates. The Board 
sets limits on the level of exposure by currency and in aggregate for both  overnight and intra-day positions, which are 
monitored daily. The table below summarizes the Bank’s exposure to foreign exchange rate risk and financial instruments 
at carrying amounts, categorized by currency. 

Dec.31, 2018

EGP

USD

EUR

GBP

Other

Total

Equivalent EGP Thousands

Financial assets
Cash and balances with central 
bank
Due from banks
Treasury bills and other  govern-
mental notes
Trading financial assets
Gross loans and advances to 
banks
Gross loans and advances to 
customers
Derivative financial instruments
Financial investments
 - Available for sale
 - Held to maturity
Investments in associates
Total financial assets

Financial liabilities
Due to banks
Due to customers
Derivative financial instruments
Other loans
Total financial liabilities

Net on-balance sheet financial 
position 

 15,822,884 

 2,511,902 

 657,323 

 80,582 

 986,283 

 20,058,974 

 15,730,309 

 23,594,720 

 6,743,789 

 366,545 

 83,529 

 46,518,892 

 31,491,429 

 12,272,607 

 1,333,103 

 1,802,626 

 935,079 

 -   

 70,949 

 -   

 -   

 -   

 -   

 -   

 63,518,898 

 52,952,122 

 2,938,691 

 22,078 

 39,355 

 12,934 

 -   

 26,664,326 
 73,630,764 
 92,458 

 12,367,155 
 -   
 14,100 

 186,409 
 -   
 -   

 -   

 -   
 -   
 -   

 -   

 -   

 -   

 -   

 -   

 -   
 -   
 -   

 45,097,139 

 2,737,705 

 70,949 

 119,431,789 

 52,289 

 39,217,890 
 73,630,764 
 106,558 

 228,793,049 

 104,731,568 

 11,859,315 

 469,205 

 1,069,812 

 346,922,949 

 5,958,780 
 182,983,217 
 85,912 
 138,809 

 1,099,145 
 89,794,399 
 46,946 
 3,582,720 

 92,882 
 11,046,226 
 -   
 -   

 12,773 
 1,005,452 
 -   
 -   

 96,239 
 467,575 
 -   
 -   

 7,259,819 
 285,296,869 
 132,858 
 3,721,529 

 189,166,718 

 94,523,210 

 11,139,108 

 1,018,225 

 563,814 

 296,411,075 

 39,626,331 

 10,208,358 

 720,207 

 (549,020)

 505,998 

 50,511,874 

Interest rate risk

3.2.4. 
The Bank takes on exposure to the effects of fluctuations in the prevailing levels of market interest rates on both its fair 
value and cash flow risks. Interest margins may increase as a result of such changes but profit may  decrease in the event 
that unexpected movements arise.The Board sets limits on the gaps of interest rate repricing that may be undertaken, 
which is monitored by the bank's Risk Management Department.

The table below summarizes the Bank’s exposure to interest rate risks. It includes the Bank’s financial instruments at car-
rying amounts, categorized by the earlier of repricing or contractual maturity dates.

Dec.31, 2018

Up to1 
Month 1-3 Months

3-12 
Months

1-5 years

Over 5 
years

Non- 
Interest 
Bearing

Total

 -   

 3,969 

 38,375 

 (3,711,230)

 33,676,642 

Financial assets
Cash and balances 
with central bank
Due from  banks
Treasury bills and 
other  governmental 
notes*
Trading financial 
assets
Gross loans and 
advances to banks
Gross loans and ad-
vances to customers
Derivatives financial 
instruments  (includ-
ing IRS notional 
amount)
Financial 
investments
 - Available for sale
 - Held to maturity
Investments in 
associates
Total financial assets  118,167,504 

 132,500 
 9,361,480 

 77,155,228 

 1,510,540 

 -   

 -   

 -   

 12,438,963 

 401,563 

 5,425,047 

 43,383,322 

 -   

 -   

 -   

 -   

 -   

 -   

 20,058,974 

 20,058,974 

 1,724 

 46,518,892 

 -   

 45,097,139 

 -   

 -   

 1,643,653 

 626,428 

 429,249 

 2,737,705 

 5,483 

 17,829 

 42,233 

 1,435 

 -   

 70,949 

 13,993,151 

 14,231,235 

 10,708,275 

 3,343,900 

 -   

 119,431,789 

 9,650 

 399,197 

 5,899,343 

 -   

 -   

 7,818,730 

 73,030 
 2,055,231 

 457,834 
 26,632,213 

 19,793,116 
 27,257,651 

 18,158,565 
 8,324,189 

 602,845 
 -   

 39,217,890 
 73,630,764 

 -   

 -   

 -   

 -   

 106,558 

 106,558 

 34,000,555 

 85,523,193 

 65,344,271 

 30,454,517 

 21,199,350 

 354,689,390 

Financial liabilities
Due to banks
Due to customers
Derivatives financial 
instruments 
(including IRS 
notional amount)
Other loans
Total financial 
liabilities

Total interest re-
pricing gap

 7,002,464 
 148,862,473 

 -   
 22,012,700 

 -   
 24,470,575 

 -   
 40,675,873 

 -   
 533,317 

 257,355 
 48,741,931 

 7,259,819 
 285,296,869 

 2,148,569 

 5,011,865 

 33,028 

 705,837 

 -   

 33,380 

 10,000 

 87,286 

 443,188 

 3,147,675 

 -   

 -   

 7,899,299 

 3,721,529 

 158,046,886 

 27,034,565 

 24,590,889 

 41,824,898 

 3,680,992 

 48,999,286 

 304,177,516 

(39,879,382)

 6,965,990 

 60,932,304 

 23,519,373 

 26,773,525  (27,799,936)

 50,511,874 

* After adding Reverse repos and deducting Repos.

262   

   Annual Report 2018

  Annual Report 2018   

   263

Financial StatementS: conSolidated

3.3.  liquidity risk
Liquidity risk occurs when the Bank  does not have sufficient financial resources to meet its obligations arising from its 
financial liabilities as they fall due or to replace funds when they are withdrawn. Consequently, the bank may fail to meet 
obligations to repay depositors and fulfill lending commitments. 

3.3.1.  Liquidity risk management process
The Bank’s liquidity management process, carried by the assets and Liabilities Management Department and monitored 
independently by the Risk Management Department, and includes Projecting cash flows by major currency under various 
stress scenarios and considering the level of liquid assets necessary in relation thereto:

•	 Maintaining an active presence in global money markets to enable this to happen.
•	 Maintaining a diverse range of funding sources with back-up facilities.
•	 Monitoring balance sheet liquidity and advances to core funding ratios against internal and CBE regulations.
•	 Managing the concentration and profile of debt maturities. 
•	 Monitoring and reporting takes the form of cash flow measurement and projections for the next day, week and month 

respectively, as these are key periods for liquidity management. 

The starting point for those assets projections is an analysis of the contractual maturity of the financial liabilities and the 
expected collection date of the financial assets.

Bank's Risk Management Department also monitors unmatched medium-term

3.3.2.  Funding approach
Sources of liquidity are regularly reviewed jointly by  the Bank's Assets & Liabilities Management Department and Con-
sumer Banking to maintain a wide diversification within currencies, geographical area, depositors, products and tenors.

3.3.3.  Non-derivative cash flows
The table below presents the undiscounted cash flows payable by the Bank under non-derivative financial liabilities, mea-
sured by the remaining contractual maturities and the maturities assumption for non contractual products are based on 
there behavior studies.

Dec.31, 2018
Financial liabilities
Due to banks
Due to customers
Other loans
Total liabilities (contractual and 
non contractual maturity dates)
Total financial assets (contractual 
and non contractual maturity dates)

Dec.31, 2017
Financial liabilities
Due to banks
Due to customers
Other loans
Total liabilities (contractual and 
non contractual maturity dates)
Total financial assets (contractual 
and non contractual maturity dates)

Up to 1 
month

One to 
three 
months

Three 
months to 
one year

One year to 
five years

Over five 
yeas

Total

EGP Thousands

 6,632,843 
 29,932,979 
 33,380 

 626,976 
 23,750,618 
 10,000 

 -   
 72,467,784 
 87,286 

 -   
 145,207,840 
 443,188 

 -   
 13,937,648 
 3,147,675 

 7,259,819 
 285,296,869 
 3,721,529 

 36,599,202 

 24,387,594 

 72,555,070 

 145,651,028 

 17,085,323 

 296,278,217 

 41,324,915 

 40,718,467 

 74,369,489 

 141,260,576 

 49,075,657 

 346,749,104 

Up to 1 
month

One to 
three 
months

Three 
months to 
one year

One year to 
five years

Over five 
years

Total

 1,877,918 
 31,348,143 
 36,393 

 -   
 21,728,194 
 6,743 

 -   
 71,335,328 
 82,631 

 -   
 109,570,301 
 3,429 

 -   
 16,741,086 
 3,545,540 

 1,877,918 
 250,723,052 
 3,674,736 

 33,262,454 

 21,734,937 

 71,417,959 

 109,573,730 

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 256,275,706 

 57,644,515 

 33,970,656 

 79,938,643 

 96,174,026 

 36,636,599 

 304,364,439 

Assets available to meet all of the liabilities and to cover outstanding loan commitments include cash, due from CBE and 
due from banks, treasury bills, other government notes , loans and advances to banks and customers.

In the normal course of business, a proportion of customer loans contractually repayable within one year will be extend-
ed. In addition, debt instrument and treasury bills and other governmental notes have been pledged to secure liabilities. 
The Bank would also be able to meet unexpected net cash outflows by selling securities and accessing additional funding 
sources such as asset-backed markets.

3.3.4.  Derivative cash flows

The Bank’s derivatives include: 

Foreign exchange derivatives: exchange traded options and over-the-counter (OTC) ,exchange traded forwards currency 
options that will be settled on a gross basis Interest rate derivatives: interest rate swaps, forward rate agreements, OTC 
and exchange traded interest rate options, other interest rate contracts and exchange traded futures .

The table below analyses the Bank’s derivative undiscounted financial liabilities into maturity groupings based on the re-
maining period of the balance sheet to the contractual maturity date will be settled on a net basis. The amounts disclosed 
in the table are the contractual undiscounted cash flows:

Up to 1 month

One to three 
months

Three months 
to one year

One year to 
five years

Total

EGP Thousands

Dec.31, 2018
Liabilities 
Derivatives 
financial 
instruments
 - Foreign 
exchange 
derivatives
 - Interest rate 
derivatives
Total

Off balance sheet items 

Dec.31, 2018
Letters of credit, guarantees and 
other commitments
Total

Dec.31, 2018

Credit facilities commitments
Total

 34,388 

 197 

 34,585 

 22,205 

 6 

 22,211 

 29,319 

 3,709 

 33,028 

 -   

 85,912 

 43,034 

 43,034 

 46,946 

 132,858 

EGP Thousands

Up to 1 year

1-5 years

Over 5 years 

Total

 51,260,372 

 14,088,753 

 6,046,689 

 71,395,814 

 51,260,372 

 14,088,753 

 6,046,689 

 71,395,814 

EGP Thousands

Up to 1 year

 1,399,900 

 1,399,900 

1-5 years

 7,773,882 

 7,773,882 

Total

 9,173,782 

 9,173,782 

264   

   Annual Report 2018

  Annual Report 2018   

   265

 
 73,630,764 

 239,652,394 

 45,167,722 

 192,888,893 

 41,237,872 

 203,620,421 

 45,595,034 

 186,777,014 

Central Bank of Egypt requires the following:

Financial StatementS: conSolidated

3.4.  Fair value of financial assets and liabilities
3.4.1.  Financial instruments not measured at fair value
The table below summarizes the book value and fair value of those financial assets and liabilities not presented on the 
Bank’s balance sheet at their fair value.

Financial assets
Due from banks
Gross loans and advances to banks
Gross loans and advances to customers
Financial investments
Held to Maturity
Total financial assets
Financial liabilities
Due to banks 
Due to customers
Other loans
Total financial liabilities

Book value 

Fair value

Dec.31, 2018

Dec.31, 2017

Dec.31, 2018

Dec.31, 2017

 46,518,892 
 70,949 
 119,431,789 

 45,319,766 
 1,383 
 102,400,022 

 46,859,224 
 70,949 
 115,452,376 

 44,782,984 
 1,383 
 96,397,613 

 7,259,819 
 285,296,869 
 3,721,529 

 296,278,217 

 1,877,918 
 250,723,052 
 3,674,736 

 256,275,706 

 7,069,442 
 280,685,969 
 3,721,529 

 291,476,940 

 1,813,466 
 245,616,661 
 3,674,736 

 251,104,863 

Due from banks
The fair value of floating rate placements and overnight deposits is their carrying amount. The estimated fair value of 
floating  interest  bearing  deposits  is  based  on  discounted  cash  flows  using  prevailing  money-market  interest  rates  for 
debts with similar credit risk and similar maturity date.

Loans and advances to banks
Loans and advances to banks are represented in loans that do not consider bank placing. The expected fair value of the 
loans and advances represents the discounted value of future cash flows expected to be collected. Cash flows are dis-
counted using the current market rate  to determine fair value.

Loans and advances to customers
Loans and advances are net of provisions for impairment. The estimated fair value of loans and advances represents the 
discounted amount of estimated future cash flows expected to be received. Expected cash flows are discounted at current 
market rates to determine fair value.

Financial Investments
Investment securities include only interest-bearing assets, held to maturity assets, and available for sale assets that are 
measured at fair value.

Fair value for held-to-maturity assets is based on market prices or broker/dealer price quotations. Where this information 
is not available, fair value is estimated using quoted market prices for securities with similar credit, maturity and yield 
characteristics.

Due to other banks and customers
The estimated fair value of deposits with no stated maturity, which includes non-interest-bearing deposits, is the amount 
repayable on demand. The estimated fair value of fixed interest-bearing deposits and other borrowings not quoted in an 
active market is based on discounted cash flows using interest rates for new debts with similar maturity date.

3.5  capital management
For capital management purposes, the Bank’s capital includes total equity as reported in the balance sheet plus some other 
elements that are managed as capital. The Bank manages its capital to ensure that the following objectives are achieved:

•	 Complying with the legally imposed capital requirements in Egypt.
•	 Protecting the Bank’s ability to continue as a going concern and enabling the generation of yield for shareholders and other 

parties dealing with the bank.

Capital adequacy and the use of regulatory capital are monitored on a daily basis by the Bank’s management, employing 
techniques based on the guidelines developed by the Basel Committee as implemented by the banking supervision unit 
in the Central Bank of Egypt. 

The required data is submitted to the Central Bank of Egypt on a monthly basis.

•	 Maintaining EGP 500 million as a minimum requirement for the issued and paid-in capital.
•	 Maintaining a minimum level of capital adequacy ratio of 11.875%, calculated as the ratio between total value of the capital 
elements, and the risk-weighted assets and contingent liabilities of the Bank (credit risk, market risk and opertional risk). 
While taking into consideration the conservation buffer.

Tier one: 
Tier one comprises of paid-in capital (after deducting the book value of treasury shares), retained earnings and reserves 
resulting from the distribution of profits except the banking risk reserve, interim profits and deducting previously recog-
nized goodwill and any retained losses.

Tier two: 
Tier two represents the gone concern capital which is compposed of general risk provision according to the impairment 
provision guidelines issued by the Central Bank of Egypt to the maximum of 1.25% risk weighted assets and contingent 
liabilities ,subordinated loans with more than five years to maturity (amortizing 20% of its carrying amount in each year 
of the remaining five years to maturity) and 45% of the increase in fair value than book value for available for sale , held to 
maturity , subsidiaries and associates investments.

When calculating the numerator of capital adequacy ratio, the rules set limits of total tier 2 to no more than tier 1 capital 
and also limits the subordinated to no more than 50% of tier1.

Assets risk weight scale ranging from zero to 400% is based on the counterparty risk to reflect  the related credit risk 
scheme, taking into considration the cash collatrals. Similar criteria are used for off balance sheet items after adjustments 
to reflect the nature of contingency and the potential loss of those amounts. The Bank has complied with all local capital 
adequacy requirements for the current year. 

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Financial StatementS: conSolidated

The tables below summarize the compositions of teir 1, teir 2 , the capital adequacy ratio and leverage ratio .
1- The capital adequacy ratio

4.  Critical accounting estimates and judgments

The Bank makes estimates and assumptions that affect the reported amounts of assets and liabilities within the next 
financial year.

Tier 1 capital
Share capital (net of the treasury shares)
Reserves
IFRS 9 Reserve
Retained Earnings (Losses)
Total deductions from tier 1 capital common equity
Net profit for the year
Total qualifying tier 1 capital
Tier 2 capital
45% of special reserve
Subordinated Loans
Impairment provision for loans and regular contingent liabilities
Total qualifying tier 2 capital
Total capital 1+2
Risk weighted assets and contingent liabilities
Total credit risk
Total market risk
Total operational risk
Total 
*Capital adequacy ratio (%)

Dec.31, 2018

EGP Thousands

Dec.31, 2017
Restated**

 11,668,326 
 14,829,948 
 1,411,549 
 55,089 
 (4,754,596)
 6,881,450 

 30,091,766 

 49 
 3,582,720 
 1,879,734 

 5,462,503 

 11,618,011 
 10,543,783 
 1,411,549 
 89,873 
 (2,450,399)
 3,960,829 

 25,173,646 

 49 
 3,545,540 
 1,679,656 

 5,225,245 

 35,554,269 

 30,398,891 

 156,952,618 
 5,959,133 
 23,292,505 

 186,204,256 

19.09%

 141,154,879 
 9,239,998 
 18,222,831 

 168,617,708 

18.03%

* Based on consolidated financial statement figures and in accordance with Centeral Bank of Egypt regulation issued on 24 December 2012.
** After 2017 profit distribution.

2- Leverage ratio

Total qualifying tier 1 capital
On-balance sheet items & derivatives 
Off-balance sheet items
Total exposures
*Percentage

Dec.31, 2018

 30,091,766 

 346,163,131 
 45,407,765 

 391,570,896 

7.68%

EGP Thousands

Dec.31, 2017
Restated**

 25,173,646 

 300,593,997 
 44,965,272 

 345,559,269 

7.28%

* Based on consolidated financial statement figures and in accordance with Centeral Bank of Egypt regulation issued on 14 July 2015.
** After 2017 profit distribution.

For  December  2018  NSFR  ratio    record  209.70%  (LCY  243.36%  and  FCY  165.61%),  and  LCR  ratio  record    601.53%  (LCY 
667.84% and FCY 338.82%).

For December 2017 NSFR ratio  record 195.33% (LCY 232.44% and FCY 152.27%), and LCR ratio record  1018.68% (LCY 
626.59% and FCY 377.14%).

Estimates and judgments are continually evaluated and based on historical experience and other factors, including ex-
pectations of future events that are believed to be reasonable under the circumstances and available information.

impairment losses on loans and advances

4.1. 
The  Bank  reviews  its  loan  portfolios  to  assess  impairment  on  quarterly  basis.  In  determining  whether  an  impairment 
loss should be recorded in the income statement, the Bank makes judgments as to whether there is any observable data 
indicating the availability of a measurable decrease in the estimated future cash flows from a portfolio of loans before 
the decrease can be identified with an individual loan in that portfolio. This evidence may indicate that there has been an 
adverse change in the payment status of borrowers in the Bank, or national or local economic conditions that correlate 
with defaults on assets in the Bank. Management uses estimates based on historical loss experience for assets with credit 
risk  characteristics  and  objective  evidence  of  impairment  similar  to  those  in  the  portfolio  when  scheduling  its  future 
cash flows. The methodology and assumptions used for estimating both the amount and timing of future cash flows are 
reviewed regularly to reduce any differences between loss estimates and actual loss experience. To the extent that the net 
present value of estimated cash flows differs by +/-5%

impairment of available for-sale equity investments

4.2. 
The Bank determines that available-for-sale equity investments are impaired when there has been a significant or pro-
longed decline in the fair value below its cost. This determination of what is significant or prolonged requires judgment. In 
making this judgment, the Bank evaluates among other factors, the normal volatility in share price. In addition, impair-
ment may be appropriate when there is evidence of a deterioration in the financial health of the investee, industry and 
sector performance, changes in technology, and operational and financing cash flows.

4.3.  Fair value of derivatives
The fair value of financial instruments that are not quoted in active markets are determined by  using valuation tech-
niques. these valuation techniques (as models) are validated and periodically reviewed by qualified personnel indepen-
dent of the area that created them.

All models are certified before they are used, and models are calibrated to ensure that outputs reflect actual data and 
comparative market prices.

For practicality purposes, models use only observable data; however, areas such as credit risk (both own and counter-
party), volatilities and correlations require management to make estimates. Changes in assumptions about these factors 
could affect reported fair value of financial instruments. 

4.4  Held-to-maturity investments
The non-derivative financial assets with fixed or determinable payments and fixed maturity are being classified as held 
to maturity. This requires significant judgment, in which the bank evaluates its intention and ability to hold such invest-
ments to maturity. If the bank fails to keep these investments to maturity other than  for the specific circumstances  –  for 
example, selling an insignificant amount close to maturity it will be required to reclassify the entire category as available 
for sale.  The investments would therefore be measured at fair value not amortized cost.

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Financial StatementS: conSolidated

5.  Segment analysis

5.1.  By business segment
The Bank is divided into four main business segments on a worldwide basis:

•	 Corporate banking – incorporating direct debit facilities, current accounts, deposits, overdrafts, loan and other credit 

facilities, foreign currency and derivative products

•	 Investment banking – incorporating financial instruments Trading, structured financing, Corporate leasing,and merger 

and acquisitions advice.

•	 Retail banking – incorporating private banking services, private customer current accounts, savings, deposits, investment 

savings   products, custody, credit and debit cards, consumer loans and mortgages;

•	 Others –Including other banking business, such as Assets Management.

Transactions between the business segments are on normal commercial terms and conditions.

Dec.31, 2018
Revenue according to business 
segment
Expenses according to business 
segment
Profit before tax
Tax
Profit for the year
Total assets

Dec.31, 2017
Revenue according to business 
segment
Expenses according to business 
segment
Profit before tax
Tax
Profit for the year
Total assets

Corporate 
banking

SME's

Investment 
banking

Retail 
banking

EGP Thousands

Asset 
Liability 
Mangement

Total

 9,025,518 

 2,452,934 

 3,870,401 

 6,163,506 

 639,484 

 22,151,843 

 (5,516,282)

 (739,340)

 (427,332)

 (2,373,798)

 (16,258)

 (9,073,010)

 3,509,236 

 1,713,594 

 3,443,069 

 3,789,708 

 623,226 

 13,078,833 

 (933,068)

 (459,085)

 (922,426)

 (1,015,293)

 (166,967)

 (3,496,839)

 2,576,168 

 1,254,509 

 2,520,643 

 2,774,415 

 456,259 

 9,581,994 

 102,781,541 

 2,159,095 

 165,584,686 

 22,693,303 

 49,242,585 

 342,461,210 

Corporate  
banking

SME's

Investment 
banking

Retail 
banking

Asset 
Liability 
Mangement

Total

 5,656,651 

 2,342,539 

 2,955,690 

 4,841,757 

 639,646 

 16,436,283 

 (3,550,176)

 (696,877)

 (105,293)

 (1,780,505)

 (7,226)

 (6,140,077)

 2,106,475 

 1,645,662 

 2,850,397 

 3,061,252 

 632,420 

 10,296,206 

 (576,762)

 (442,854)

 (767,053)

 (823,795)

 (170,187)

 (2,780,651)

 1,529,713 

 1,202,808 

 2,083,344 

 2,237,457 

 462,233 

 7,515,555 

 82,149,279 

 2,352,091 

 137,645,556 

 18,444,909 

 54,190,257 

 294,782,092 

5.2.  By geographical segment

Dec.31, 2018
Revenue according to geographical 
segment
Expenses according to geographical 
segment
Profit before tax
Tax
Profit for the year
Total assets

Dec.31, 2017
Revenue according to geographical 
segment
Expenses according to geographical 
segment
Profit before tax
Tax
Profit for the year
Total assets

6.  Net interest income 

Cairo

Alex, Delta & 
Sinai

Upper Egypt

Total

EGP Thousands

 17,792,484 

 3,424,556 

 934,803 

 22,151,843 

 (7,545,066)

 (1,304,228)

 (223,716)

 (9,073,010)

 10,247,418 

 (2,738,280)

 7,509,138 

 2,120,328 

 (568,053)

 1,552,275 

 316,673,321 

 19,340,837 

 711,087 

 (190,506)

 520,581 

 6,447,052 

 13,078,833 

 (3,496,839)

 9,581,994 

 342,461,210 

Cairo

Alex, Delta & 
Sinai

Upper Egypt

Total

 13,445,181 

 2,499,912 

 491,190 

 16,436,283 

 (5,306,193)

 8,138,988 

 (2,200,134)

 5,938,854 

 (670,176)

 1,829,736 

 (492,390)

 1,337,346 

 (163,708)

 (6,140,077)

 327,482 

 (88,127)

 239,355 

 10,296,206 

 (2,780,651)

 7,515,555 

 265,665,575 

 22,598,945 

 6,517,572 

 294,782,092 

Interest and similar income 
 - Banks
 - Clients
Total
Treasury bills and bonds
Reverse repos
Financial investments in held to maturity and available for sale debt instruments 
Total
Interest and similar expense
 - Banks
 - Clients
Total
Financial instruments purchased with a commitment to re-sale (Repos)
Other loans
Total
Net interest income

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 3,338,266 
 15,274,649 

 18,612,915 

 18,582,089 
 2,519 
 206,186 

 37,403,709 

 (840,233)
 (18,001,197)

 (18,841,430)

 (112,366)
 (306,394)

 3,532,274 
 10,921,054 

 14,453,328 

 14,039,447 
 -   
 178,391 

 28,671,166 

 (463,409)
 (15,686,959)

 (16,150,368)

 (2,037)
 (14,750)

 (19,260,190)

 (16,167,155)

 18,143,519 

 12,504,011 

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Financial StatementS: conSolidated

7.  Net fee and commission income

11.  Other operating (expenses) income

Fee and commission income
Fee and commissions related to credit
Custody fee
Other fee
Total
Fee and commission expense
Other fee paid
Total
Net income from fee and commission

8.  Dividend income

Trading securities
Available for sale securities
Total

9.  Net trading income

Profit (Loss) from foreign exchange
Profit (Loss) from forward foreign exchange deals revaluation
Profit (Loss)  from interest rate swaps revaluation
Profit (Loss)  from currency  swap deals revaluation
Trading debt instruments
Total

10.  Administrative expenses

Staff  costs
  Wages and salaries 
  Social insurance
  Other benefits
Other administrative expenses *
Total

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 1,456,930 
 140,247 
 1,805,439 

 3,402,616 

 (991,957)

 (991,957)

 2,410,659 

 1,362,660 
 117,268 
 1,314,283 

 2,794,211 

 (796,107)

 (796,107)

 1,998,104 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 9,951 
 16,007 

 25,958 

 11,474 
 23,039 

 34,513 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 668,071 
 (38,904)
 (20,865)
 8,179 
 472,595 

 764,732 
 (17,118)
 (23,732)
 (21,230)
 589,563 

Profits (losses) from non-trading assets and liabilities revaluation
Profits from selling property, plant and equipment
Release (charges) of other provisions 
Other income/expenses
Total

12.  Impairment charge for credit losses

Loans and advances to customers and banks
Total

13.  Adjustments to calculate the effective tax rate

Profit before tax
Tax rate
Income tax based on accounting profit
Add / (Deduct)
Non-deductible expenses
Tax exemptions
10% Withholding tax 
Income tax / Deferred tax
Effective tax rate

 1,089,076 

 1,292,215 

14.  Earning per share

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 (2,237,595)
 (78,841)
 (61,976)
 (1,845,547)

 (4,223,959)

 (1,620,326)
 (65,033)
 (51,682)
 (1,381,798)

 (3,118,839)

Net profit for the year, available for distribution
Board member's bonus
Staff profit sharing
Profits shareholders' Stake
Weighted Average number of shares
Basic earning per share
By issuance of  ESOP earning per share will be:
Average number of shares including ESOP shares 
Diluted earning per share

* Based on separate financial statement profits.

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 59,863 
 1,045 
 (400,596)
 (1,249,987)

 (1,589,675)

 (61,065)
 607 
 (114,725)
 (827,387)

 (1,002,570)

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 (3,076,023)

 (3,076,023)

 (1,742,281)

 (1,742,281)

EGP Thousands

Dec.31, 2018

Dec.31, 2017

13,078,833 
22.50%

2,942,737 

 866,421 
 (314,360)
 2,041 

 3,496,839 

26.74%

10,320,256 
22.50%

2,322,058 

 628,951 
 (173,358)
 3,000 

 2,780,651 

26.94%

EGP Thousands

Dec.31, 2018

Dec.31, 2017

9,553,868 
 (143,308)
 (955,387)

 8,455,173 

 1,163,898 

 7.26 

 1,171,642 

7.22 

7,549,043 
 (113,236)
 (754,904)

 6,680,903 

 1,159,156 

 5.76 

 1,177,722 

5.67 

  Annual Report 2018   

   273

* The expenses related to the activity for which the bank obtains a commodity or service and all taxes and charges incurred by the bank - 
except for income tax - donations, depreciation and impairment of non financial assets other than subsidiaries and associates

272   

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Financial StatementS: conSolidated

15.  Cash and balances with central bank

18.  Trading financial assets

Cash
Obligatory reserve balance with CBE
 - Current accounts
Total
Non-interest bearing balances 

16.  Due from  banks

Current accounts
Deposits
Total
Central banks 
Local banks
Foreign banks
Total
Non-interest bearing balances 
Floating interest bearing balances
Fixed interest bearing balances
Total
Current balances

17.  Treasury bills and other governmental notes

91 Days maturity
182 Days maturity
364 Days maturity
Unearned interest
Total 1
Repos - treasury bills
Total 2
Net

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 6,532,211 

 5,784,303 

 13,526,763 

 20,058,974 

 20,058,974 

 8,878,986 

 14,663,289 

 14,663,289 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 4,168,973 
 42,349,919 

 46,518,892 

 25,397,558 
 4,109,576 
 17,011,758 

 46,518,892 

 1,724 
 10,203,376 
 36,313,792 

 46,518,892 

 46,518,892 

 2,679,189 
 42,640,577 

 45,319,766 

 15,863,399 
 3,894,775 
 25,561,592 

 45,319,766 

 -   
 9,940,362 
 35,379,404 

 45,319,766 

 45,319,766 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 -   
 3,669,700 
 49,441,511 
 (3,097,887)

 50,013,324 

 (8,014,072)

 (8,014,072)

 41,999,252 

 -   
 1,289,425 
 57,602,997 
 (4,238,574)

 54,653,848 

 (175,646)

 (175,646)

 54,478,202 

Debt instruments
 - Governmental bonds
Total
Equity instruments
 - Mutual funds
Total

 - Portfolio managed by others
Total

19.  Loans and advances to banks, net

Time and term loans

Impairment provision
Total
Current balances
Total

Analysis for impairment provision of loans and advances to banks  

Beginning balance 
Release during the year
Exchange revaluation difference
Ending balance

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 2,270,080 

 2,270,080 

 6,728,843 

 6,728,843 

 38,376 

 38,376 

 99,587 

 99,587 

 429,249 

 2,737,705 

 466,767 

 7,295,197 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 70,949 

 (3,246)

 67,703 

 67,703 

 67,703 

 1,383 

 (70)

 1,313 

 1,313 

 1,313 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 (70)
 (3,140)
 (36)

 (3,246)

 (1,800)
 1,697 
 33 

 (70)

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Financial StatementS: conSolidated

20. Loans and advances to customers, net

Individual
 - Overdraft
 - Credit cards
 - Personal loans
 - Real estate loans
Total 1
Corporate
 - Overdraft
 - Direct loans
 - Syndicated loans
 - Other loans
Total 2
Total Loans and advances to customers (1+2)
Less:
Unamortized bills discount
Impairment provision*
Unearned interest
Net loans and advances to customers
Distributed to
Current balances
Non-current balances
Total

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 1,635,910 
 3,540,849 
 17,180,864 
 876,372 

 23,233,995 

 13,992,595 
 49,179,820 
 32,899,950 
 125,429 

 96,197,794 

 1,780,416 
 2,899,930 
 13,910,837 
 416,616 

 19,007,799 

 12,450,826 
 44,200,770 
 26,627,825 
 112,802 

 83,392,223 

 119,431,789 

 102,400,022 

 (65,718)
 (13,040,828)
 (16,038)

 106,309,205 

 44,549,290 
 61,759,915 

 106,309,205 

 (12,476)
 (10,994,446)
 (2,965,997)

 88,427,103 

 38,960,491 
 49,466,612 

 88,427,103 

* An amount of EGP 1,818mn has been charged to impairment provision against unearned interest recognized in income. 

Of this amount, EGP 1,057mn has been charged in Q3 2018, which is the second and final re-engineering for such accounts.

276   

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*

  Annual Report 2018   

   277

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
   
 
 
 
 
 
 
   
 
 
   
 
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
   
 
 
 
 
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
   
 
   
 
 
 
 
 
 
   
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial StatementS: conSolidated

21.  Derivative financial instruments

21.1  derivatives
The Bank uses the following financial derivatives for  non hedging purposes.

Forward contracts represent commitments to buy foreign and local currencies including unexecuted spot transactions. 
Future contracts for foreign currencies and/or interest rates represent contractual commitments  to receive or pay net on 
the basis of changes in foreign exchange rates or interest rates,  and/or to buy/sell foreign currencies or financial instru-
ments in a future date with a fixed contractual price under active financial market.

Credit risk is considered low, and future interest rate contract represents future exchange rate contracts negotiated for case 
by case, These contracts require financial settlements of any differences in contractual interest rates and prevailing market 
interest rates on future interest rates on future dates based on contractual amount (nominal value) pre agreed upon.

Foreign exchange and/or interest rate swap represents commitments to exchange cash flows, resulting from these con-
tracts are exchange of currencies or interest (fixed rate  versus variable rate for example) or both (meaning foreign ex-
change and interest rate contracts).

Contractual amounts are not exchanged except for some foreign exchange contracts.

Credit risk is represented in the expected cost of foreign exchange contracts that takes place if other parties default to fulfill 
their liabilities. This risk is monitored continuously through comparisons of fair value and contractual amount, and in order 
to control the outstanding credit risk, the Bank evaluates other parties using the same methods as in borrowing activities.

Options contracts in foreign currencies and/or interest rates represent contractual agreements for the buyer (issuer) to 
the seller (holders) as a right not an obligation whether to buy (buy option) or sell (sell option) at a certain day or within 
certain year for a predetermined amount in foreign currency or interest rate. Options contracts are either traded in the 
market or negotiated  between The Bank and one of its clients (Off balance sheet). The Bank is exposed to credit risk for 
purchased options contracts only and in the line of its book cost which represent its fair value.

The contractual value for some derivatives options is considered a base to analyze the realized financial instruments on 
the balance sheet, but it doesn’t provide an indicator for the projected cash flows of the fair value for current instruments, 
and those amounts don’t reflects credit risk or interest rate risk.

Derivatives  in  the  Bank's  benefit  that  are  classified  as  (assets)  are  conversely  considered  (liabilities)  as  a  result  of  the 
changes in foreign exchange prices or interest rates related to these derivatives. Contractual / expected total amounts of 
financial derivatives can fluctuate from time to time as well as the range through which the financial derivatives can be 
in benefit for the Bank or conversely against its benefit and the total fair value of the financial derivatives in assets and 
liabilities. Hereunder are the fair values of the booked financial derivatives: 

21.1.1.  For trading derivatives

Foreign currencies derivatives
 - Forward foreign exchange contracts
 - Currency swap
Total (1)

21.1.2.  Fair value hedge

Dec.31, 2018

Dec.31, 2017

EGP Thousands

Notional 
amount

5,360,272 
3,628,415 

Assets

Liabilities

Notional 
amount

Assets

Liabilities

21,112 
 18,243 

 39,355 

73,105 
 12,807 

 85,912 

6,820,350 
1,640,985 

36,597 
 3,117 

49,687 
 5,860 

 39,714 

 55,547 

Interest rate derivatives
 - Governmental debt instruments hedging 
 - Customers deposits hedging 
Total (2)
Total financial derivatives (1+2)

EGP Thousands

Dec.31, 2018

Dec.31, 2017

Notional 
amount

662,803 
7,103,638 

Notional 
amount

655,925 
11,506,784 

Assets Liabilities

 -   
 12,934 

 12,934 

9,164 
 37,782 

 46,946 

 52,289 

 132,858 

Assets Liabilities

 -   
 287 

 287 

 25,996 
 115,441 

 141,437 

 40,001 

 196,984 

21.2.  Hedging derivatives
21.2.1.  Fair value hedge
The Bank uses interest rate swap contracts to cover part of the risk of potential decrease in fair value of its fixed rate gov-
ernmental debt instruments in foreign currencies. Net derivative value resulting from the related hedging instruments 
is EGP 9,164 thousand at December 31, 2018 against EGP 25,996 thousand at the December 31, 2017, Resulting in gains 
form hedging instruments at December 31, 2018 EGP 16,832 thousand against EGP 19,633 thousand at the December 31, 
2017. Losses arose from  the hedged items at December 31, 2018 reached EGP 34,193 thousand against losses of EGP 44,924 
thousand at December 31, 2017.

The Bank uses interest rate swap contracts to cover part of the risk of potential increase in fair value of its fixed rate cus-
tomer deposits in foreign currencies. Net derivative value resulting from the related hedging instruments is EGP 24,848 
thousand at the end of December 31, 2018 against EGP 115,154 thousand at December 31, 2017, resulting in gains from 
hedging instruments at December 31, 2018 of EGP 90,306 thousand against losses of EGP 76,302 thousand at December 
31, 2017. Losses arose from the hedged items at December 31, 2018 reached EGP 94,856 thousand against gains EGP 81,488 
thousand at December 31 , 2017.

278   

   Annual Report 2018

  Annual Report 2018   

   279

Financial StatementS: conSolidated

22. Financial investments

21.1.  Profits (losses) on financial investments  

Profit (Loss)  from selling  available for sale financial instruments
Released (Impairment) charges of available for sale equity instruments 
Released (Impairment) charges of non current assets held for sale
Total

23. Investments in associates

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 441,628 
 (39,561)
 -   

 402,067 

 (99,047)
 254,588 
 9,570 

 165,111 

Company's 
country

Company's 
assets

Company's 
liabilities 
(without 
equity)

Company's 
revenues

Company's 
net profit

Investment 
book value

Stake %

EGP Thousands

Egypt

 -   

 -   

 -   

 -   

 14,100 

 23.50 

Egypt

 860,057 

 640,554 

 926,624 

 72,954 

 92,458 

 32.50 

 860,057 

 640,554 

 926,624 

 72,954 

 106,558 

Company's 
country

Company's 
assets

Company's 
liabilities 
(without 
equity)

Company's 
revenues

Company's 
net profit

Investment 
book value

Stake %

EGP Thousands

Egypt

 512,388 

 367,470 

 505,461 

 52,695 

 65,039 

 32.50 

 512,388 

 367,470 

 505,461 

 52,695 

 65,039 

Dec.31, 2018

Associates
- Fawry plus
 - International Co. for 
Security and Services 
(Falcon)
Total

Dec.31, 2017

Associates
 - International Co. for 
Security and Services 
(Falcon)
Total

Available for sale
 - Listed debt instruments with fair value
 - Listed equity instruments with fair value
 - Unlisted equity instruments by amortized cost
Total

Held to maturity
 - Listed debt instruments
 - Unlisted instruments
Total

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 38,615,045 
 458,094 
 144,751 

 39,217,890 

 29,632,780 
 83,346 
 758,655 

 30,474,781 

 73,598,251 
 32,513 

 73,630,764 

 45,135,209 
 32,513 

 45,167,722 

Total financial investment

 112,848,654 

 75,642,503 

 - Actively traded instruments
 - Not actively traded instruments
Total

Fixed interest debt instruments
Floating interest debt instruments
Total

Beginning balance
Addition
Deduction 
Exchange revaluation differences for foreign financial as-
sets
Profit (losses) from fair value difference 
Available for sale impairment charges
Ending Balance as of Dec.31, 2017

Beginning balance
Addition
Deduction 
Exchange revaluation differences for foreign financial 
assets
Profit (losses) from fair value difference 
Released (Impairment) charges of available for sale
Ending Balance as of Dec.31, 2018

 Available for 
sale financial 
investments

 5,447,291 
 25,868,230 
 (1,361,027)

 (100,078)

 512,016 
 108,349 
 30,474,781 

 30,474,781 

 12,670,761 

 (1,872,988)

 102,991 

 (2,118,094)

 (39,561)

 39,217,890 

 108,496,980 
 4,351,674 

 112,848,654 

 110,985,264 
 1,228,033 

 112,213,297 

Held to 
maturity 
financial 
investments

 53,924,936 
 4,597,254 
 (13,354,468)

 73,721,199 
 1,921,304 

 75,642,503 

 72,612,620 
 2,155,369 

 74,767,989 

EGP Thousands

Total

 59,372,227 
 30,465,484 
 (14,715,495)

 -   

 (100,078)

 -   
 -   
 45,167,722 

 45,167,722 

 33,995,313 

 (5,532,271)

 -   

 -   

 -   

 512,016 
 108,349 
 75,642,503 

 75,642,503 

 46,666,074 

 (7,405,259)

 102,991 

 (2,118,094)

 (39,561)

 73,630,764 

 112,848,654 

280   

   Annual Report 2018

  Annual Report 2018   

   281

Financial StatementS: conSolidated

24.  Other assets

Accrued  revenues 
Prepaid expenses
Advances to purchase of fixed assets
Accounts receivable and other assets (after deducting the provision)*
Assets acquired as settlement of debts
Insurance 
Total  

Dec.31, 2018

4,509,314 
186,797 
768,733 
3,790,709 
276,520 
 30,945 

 9,563,018 

EGP Thousands

Dec.31, 2017
3,870,454 
230,296 
522,211 
2,193,590 
45,083 
 24,973 

 6,886,607 

* A provision with amount EGP 317 million has been created against pending installments.

This item includes other assets that are not classified under specific items of balance sheet assets, such as: accrued income 
and  prepaid  expenses,  amounts  paid  in  advance  relating  to  taxes  on  bills  and  bonds,  custodies,  debit  accounts  under 
settlement and any balance that has no place in another asset category.

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282   

   Annual Report 2018

  Annual Report 2018   

   283

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial StatementS: conSolidated

26. Due to banks

28. Other loans

Current accounts
Deposits
Total
Central banks
Local banks
Foreign banks
Total
Non-interest bearing  balances
Floating bearing interest balances
Fixed interest bearing  balances
Total
Current balances

27.  Due to customers

Demand deposits
Time deposits
Certificates of  deposit 
Saving deposits
Other deposits
Total
Corporate deposits
Individual deposits
Total
Non-interest bearing  balances
Floating interest bearing  balances
Fixed interest bearing  balances
Total
Current balances
Non-current balances
Total

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 503,539 
 6,756,280 

 7,259,819 

 190,801 
 6,009,778 
 1,059,240 

 7,259,819 

 257,355 
 89,568 
 6,912,896 

 7,259,819 

 7,259,819 

 1,067,374 
 810,544 

 1,877,918 

 128,527 
 714,294 
 1,035,097 

 1,877,918 

 740,158 
 23,169 
 1,114,591 

 1,877,918 

 1,877,918 

Interest rate 
%

Maturity date

Maturing 
through next 
year

EGP Thousands

Balance on

Balance on

Dec.31, 2018 Dec.31, 2017

Agricultural Research and Develop-
ment Fund (ARDF)

Social Fund for Development (SFD)

European Bank for Reconstruction 
and Development  (EBRD) subordi-
nated Loan
International Finance Corporation  
(IFC) subordinated Loan
Balance

 3.5 - 5.5 
depends on 
maturity date
3 months T/D 
or 9% which is 
more

3 months libor 
+ 6.2%

3 months libor 
+ 6.2%

3-5 years*

 117,286 

 125,429 

 87,314 

4 January 
2020*

10 years

10 years

 13,380 

 13,380 

 41,882 

 -   

 -   

 1,791,360 

 1,772,770 

 1,791,360 

 1,772,770 

 130,666 

 3,721,529 

 3,674,736 

Interest rates on variable-interest subordinated loans are determined in advance every 3 months/every quarter. Subordi-
nated loans are not repaid before their repayment dates. 

EGP Thousands

* 

Represents the date of loan repayment to the lending agent.

Dec.31, 2018

Dec.31, 2017

 92,422,114 
 43,561,846 
 81,059,934 
 62,812,279 
 5,440,696 

 285,296,869 

 116,842,160 
 168,454,709 

 285,296,869 

 48,741,931 
 23,738,113 
 212,816,825 

 285,296,869 

 202,126,154 
 83,170,715 

 285,296,869 

 72,442,872 
 49,952,470 
 70,486,930 
 53,075,098 
 4,765,682 

 250,723,052 

 107,753,682 
 142,969,370 

 250,723,052 

 43,229,085 
 21,022,474 
 186,471,493 

 250,723,052 

 178,786,275 
 71,936,777 

 250,723,052 

29.  Other liabilities

Accrued interest payable
Accrued expenses
Accounts payable
Other credit balances
Total

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 1,347,397 
 733,218 
 4,101,884 
 319,054 

 6,501,553 

 1,516,471 
 507,543 
 3,277,350 
 175,167 

 5,476,531 

284   

   Annual Report 2018

  Annual Report 2018   

   285

Financial StatementS: conSolidated

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31.  Equity

31.1.  capital

"Issued and Paid in Capital  reached  EGP 11,668,326 thousand at balance sheet date to be divided on 1,166,833 thousand 
shares with EGP 10 par value for each share and registered in the commercial register dated 26th August 2018.

•	 Increase issued and Paid in Capital  by amount EGP 50,315 thousand on August 02,2018 to reach EGP 11,668,326 thousand 
(against EGP 11,618,011 thousand in 2017) according to Board of Directors decision on January 31, 2018 by issuance of ninth 
tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital by amount EGP 79,351 thousand on May 24,2017 to reach EGP 11,618,011 thousand ac-

cording to Board of Directors decision on November 9, 2016 by issuance of eighth tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital by amount EGP 68,057 thousand on April 19,2016 to reach EGP 11,538,660 thousand 

according to Board of Directors decision on November 10, 2015 by issuance of seventh tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital by amount EGP 2,294,121 thousand on December 10, 2015 to reach 11,470,603 accord-
ing to Ordinary General Assembly Meeting decision on  March 12 ,2015  by  distribution of a one share for every four out-
standing shares by capitalizing on  the General Reserve.

•	 Increase issued and Paid in Capital  by amount EGP 94,748 thousand on April 5,2015 to reach EGP 9,176,482 thousand ac-

cording to Board of Directors decision on November 11, 2014 by issuance of sixth tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital  by amount EGP 79,299 thousand on March 23,2014 to reach EGP 9,081,734 thousand 

according to Board of Directors decision on December 10, 2013 by issuance of fifth tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital by amount EGP 3,000,812 thousand on December 5, 2013 according to Extraordinary 
General Assembly Meeting decision on July 15 ,2013  by  distribution of a one share for every two outstanding shares by 
capitalizing on  the General Reserve.

•	 Increase issued and Paid in Capital  by amount EGP 29,348 thousand on April 7,2013 to reach EGP 6,001,624 thousand ac-

cording to Board of Directors decision on october 24,2012 by issuance of fourth tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital by amount EGP 37,712 thousand on April 9, 2012 in  according to Board of Directors 

decision on December 22,2011 by issuance of third tranche for E.S.O.P program.

•	 Increase issued and Paid in Capital by amount EGP 33,119 thousand on July 31, 2011 in  according to Board of Directors 

decision on November 10,2010 by issuance of second tranche for E.S.O.P program.

•	 The Extraordinary General Assembly approved in the meeting of June 26, 2006  to activate a motivating and rewarding 
program for the Bank's employees and managers through Employee Share Ownership Plans (ESOP) by issuing a maximum 
of 5% of issued and paid-in capital at par value ,through 5 years starting  year 2006 and delegated the Board of Directors to 
establish the rewarding terms and conditions and  increase the paid in capital according to the program.

•	 The Extraordinary General Assembly approved in the meeting of April 13,2011 continue to activate a motivating and re-
warding program for The Bank's employees and managers through Employee Share Ownership Plans (ESOP) by issuing 
a maximum of 5% of issued and paid- in capital at par value ,through 5 years starting  year 2011 and delegated the Board 
of Directors to establish the rewarding terms and conditions and increase the paid in capital according to the program.
•	 The Extraordinary General Assembly approved in the meeting of March 21,2016 continue to activate a motivating and 
rewarding program for The Bank's employees and managers through Employee Share Ownership Plans (ESOP) by issuing 
a maximum of 10% of issued and paid- in capital at par value ,through 10 years starting  year 2016 and delegated the Board 
of Directors to establish the rewarding terms and conditions and increase the paid in capital according to the program.
•	 Dividend deducted from shareholders' equity in the Year that the General Assembly approves the dispersment of this divi-

dend, which includes staff profit share and remuneration of the Board of Directors stated in the law. 

31.2.  Reserves
According to The Bank status 5% of net profit is used to increase the legal reseve to reaches 50% of The Bank's issued and 
paid in capital.

Central Bank of Egypt concurrence for usage of special reserve is required.

286   

   Annual Report 2018

  Annual Report 2018   

   287

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial StatementS: conSolidated

32. Deferred tax assets (Liabilities) 

Deferred tax assets and liabilities are attributable to the following:

Fixed assets (depreciation)
Other provisions (excluded loan loss, contingent liabilities and income tax 
provisions)
Intangible Assets 
Other investments impairment
Reserve for employee stock ownership plan (ESOP)
Interest rate swaps revaluation
Trading investment revaluation
Forward foreign exchange deals revaluation
Balance

Movement of Deferred Tax Assets and Liabilities:
Beginning Balance
Additions / disposals
Ending Balance

33. Share-based payments

Assets 
(Liabilities) 

EGP Thousands
Assets 
(Liabilities) 

Dec.31, 2018

Dec.31, 2017

 (49,750)

 53,552 

 53,657 
 65,788 
 166,122 
 4,695 
 7,394 
 6,912 

 308,370 

 (31,409)

 31,038 

 36,712 
 56,698 
 110,100 
 5,340 
 (37,478)
 8,629 

 179,630 

Assets 
(Liabilities) 

EGP Thousands
Assets 
(Liabilities) 

Dec.31, 2018

Dec.31, 2017

 179,630 
 128,740 

 308,370 

 181,308 
 (1,678)

 179,630 

According  to  the  extraordinary  general  assembly  meeting  on  June  26,  2006,  the  Bank  launched  new  Employees  Share 
Ownership Plan (ESOP) scheme and issued equity-settled share-based payments. Eligible employees should complete a 
term of 3 years of service in The Bank to have the right in ordinary shares at face value (right to share) that will be issued on 
the vesting date, otherwise such grants will be forfeited. Equity-settled share-based payments are measured at fair value 
at the grant date, and expensed on a straight-line basis over the vesting period (3 years) with corresponding increase in 
equity based on estimated number of shares that will eventually vest(True up model). The fair value for such equity instru-
ments is measured using the Black-Scholes pricing model.

Details of the rights to share outstanding during the year are as follows:

Outstanding at the beginning of the year
Granted during the year
Forfeited during the year
Exercised during the year
Outstanding at the end of the year

288   

   Annual Report 2018

Dec.31, 2018
No. of shares in 
thousand

Dec.31, 2017
No. of shares in 
thousand

 21,280 
 8,338 
 (828)
 (5,032)

 23,758 

 22,351 
 7,601 
 (737)
 (7,935)

 21,280 

Details of the outstanding tranches are as follows:

Maturity date

Exercise price

Fair value 

EGP

EGP

2019
2020
2021
Total

 10.00 
 10.00 
 10.00 

28.43
65.55
68.13

No. of shares in 
thousand

 8,433 
 7,175 
 8,150 

 23,758 

The fair value of granted shares is calculated using Black-Scholes pricing model with the following:

Exercise price
Current share price
Expected life (years)
Risk free rate %
Dividend yield%
Volatility%

12th tranche

11th tranche

10
77.35
3
15.54%
1.29%
26%

10
73.08
3
16.77%
0.68%
30%

Volatility is calculated based on the daily standard deviation of returns for the last five years.

34. Reserves and retained earnings

Legal reserve
General reserve
Capital reserve
Retained earnings 
Special reserve
Reserve for  A.F.S  investments revaluation difference
Banking risks reserve
IFRS 9 risk reserve
Ending balance

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 1,710,293 
 12,776,215 
 12,421 
 9,637,083 
 20,645 
 (3,750,779)
 4,323 
 1,411,549 

 21,821,750 

 1,332,807 
 9,000,023 
 11,815 
 6,193,879 
 20,645 
 (1,642,958)
 3,634 
 1,411,549 

 16,331,394 

On 28 January 2018, Central Bank of Egypt issued instructions indicating the following:

Creating IFRS 9 risk reserve (1% of the total weighted credit risk) deducted from 2017 net profit after tax, to be used after 
obtaining CBE's approval, taken into consideration that IFRS 9 will be effective as of January 1, 2019.

34.1.  Banking risks reserve

Beginning balance
Transferred to bank risk reserve
Ending balance

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 3,634 
 689 

 4,323 

 3,019 
 615 

 3,634 

  Annual Report 2018   

   289

Financial StatementS: conSolidated

34.2.  legal reserve

35. Cash and cash equivalent

Beginning balance
Transferred from previous year profits
Ending balance

34.3.  Reserve for  a.F.S  investments revaluation difference

Beginning balance
Unrealized gain (loss) from A.F.S investment revaluation 
Ending balance

34.4.  Retained earnings

Beginning balance
Transferred to reserves
Dividend paid
Net profit of the year
Transferred ( from) to  bank risk reserve
Disposal of subsidiary
IFRS 9 risk reserve
Ending balance

34.5.  Reserve for employee stock ownership plan

Beginning balance
Transferred to reserves
Cost of employees stock ownership plan (ESOP)
Ending balance

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 1,332,807 
 377,486 

 1,710,293 

 1,035,363 
 297,444 

 1,332,807 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 (1,642,958)
 (2,107,821)

 (3,750,779)

 (2,180,244)
 537,286 

 (1,642,958)

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 6,193,879 
 (3,994,924)
 (2,143,177)
 9,581,994 
 (689)
 -   
 -   

 9,637,083 

 6,040,580 
 (4,599,736)
 (1,350,204)
 7,515,555 
 (615)
 (152)
 (1,411,549)

 6,193,879 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 489,334 
 (159,360)
 408,346 

 738,320 

 343,460 
 (145,010)
 290,884 

 489,334 

290   

   Annual Report 2018

Cash and balances with central bank
Due from banks
Treasury bills and other governmental  notes 
Obligatory reserve balance with CBE
Due from banks with maturities more than three months
Treasury bills with maturities more than three months
Total

36. Contingent liabilities and commitments 

36.1. legal claims 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 20,058,974 
 46,518,892 
 41,999,252 
 (13,526,763)
 (10,733,386)
 (50,013,324)

 34,303,645 

 14,663,289 
 45,319,766 
 54,478,202 
 (8,878,986)
 (1,719,586)
 (54,653,848)

 49,208,837 

•	 There is a number of existing cases filed against the bank on December 31,2018 without provision as the bank doesn't 

expect to incur losses from it.

•	 A provision for legal cases that are expected to generate losses has been created. (Disclosure No. 30)

36.2.  capital commitments
26.2.1.  Financial investments
The capital commitments for the financial investments reached on the date of financial position EGP 165,676 thousand as 
follows:

Available for sale financial investments

 358,268 

 192,593 

 165,676 

Investments 
value

Paid

Remaining

36.2.2.  Fixed assets and branches constructions
The  value  of  commitments  for  the  purchase  of  fixed  assets,  contracts,  and  branches  constructions  that  have  not  been 
implemented till the date of financial statement amounted   to EGP 198,026 thousand.

36.3.  letters of credit, guarantees and other commitments

Letters of guarantee
Letters of credit (import and export)
Customers acceptances
Total

36.4.  credit facilities commitments

Credit facilities commitments

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 66,166,953 
 4,178,288 
 1,050,573 

 71,395,814 

 69,514,413 
 1,700,516 
 1,017,690 

 72,232,619 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 9,173,782 

 7,024,376 

  Annual Report 2018   

   291

Financial StatementS: conSolidated

37.  Mutual funds
osoul fund

•	 CIB established an accumulated return mutual fund under license no.331 issued from capital market authority on Febru-

ary 22, 2005. CI Assets Management Co.- Egyptian joint stock co - manages the fund.

•	 The number of certificates issued reached 3,449,254 with redeemed value of EGP 1,247,250 thousands.
•	 The market value per certificate reached EGP 361.60 on December 31, 2018.
•	 The Bank portion got 137,112 certificates with redeemed value of EGP 49,580 thousands.

istethmar fund

•	 CIB bank established the second accumulated return mutual fund under license no.344 issued from capital market au-

thority on February 26, 2006. CI Assets Management Co.- Egyptian joint stock co -  manages the fund.

•	 The number of certificates issued reached 511,604 with redeemed value of EGP 99,118 thousands.
•	 The market value per certificate reached EGP 193.74 on December 31, 2018.
•	 The Bank portion got 50,000 certificates with redeemed value of EGP 9,687 thousands.

aman fund ( ciB and Faisal islamic Bank mutual Fund)

•	 CIB and Faisal Islamic Bank established an accumulated return mutual fund under license no.365 issued from capital 

market authority on July 30, 2006.  CI Assets Management Co.- Egyptian joint stock co - manages the fund.

•	 The number of certificates issued reached 335,313 with redeemed value of EGP 34,336 thousands.
•	 The market value per certificate reached EGP 102.40 on December 31, 2018.
•	 The Bank portion got 27,690 certificates with redeemed value of EGP 2,835 thousands.

Hemaya fund

•	 CIB bank established an accumulated return mutual fund under license no.585 issued from financial supervisory Author-

ity on June 23, 2010. CI Assets Management Co.- Egyptian joint stock co - manages the fund.
•	 The number of certificates issued reached 91,131 with redeemed value of EGP 19,353 thousands.
•	 The market value per certificate reached EGP 212.37 on December 31, 2018.
•	 The Bank portion got 50,000 certificates with redeemed value of EGP 10,619 thousands.

thabat fund

•	 CIB bank established an accumulated return mutual fund under license no.613 issued from financial supervisory author-

ity on September 13, 2011. CI Assets Management Co.- Egyptian joint stock co - manages the fund.

•	 The number of certificates issued reached 93,948 with redeemed value of EGP 21,779 thousands.
•	 The market value per certificate reached EGP 231.82 on December 31, 2018.
•	 The Bank portion got 50,000 certificates with redeemed value of EGP 11,591 thousands.

takamol fund

•	 CIB bank established an accumulated return mutual fund under license no.431 issued from financial supervisory author-

ity on February 18, 2015. CI Assets Management Co.- Egyptian joint stock co - manages the fund.
•	 The number of certificates issued reached 145,943 with redeemed value of EGP 26,051 thousands.
•	 The market value per certificate reached EGP 178.50 on December 31, 2018.
•	 The Bank portion got 50,000 certificates with redeemed value of EGP 8,925 thousands.

38. Transactions with related parties

All banking transactions with related parties are conducted in accordance with the normal banking practices and regula-
tions applied to all other customers without any discrimination.

38.1.  loans, advances, deposits and contingent liabilities

Loans and advances
Deposits
Contingent liabilities

other transactions with related parties

International Co. for Security & Services 
CVenture Capital

39.  Main currencies positions

Egyptian pound
US dollar
Sterling pound
Japanese yen
Swiss franc
Euro

EGP Thousands

 5,414 
 137,766 
 1,309 

Income

 94 
 850 

Expenses 

 277,139 
 2,041 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 (636,384)
 578,745 
 2,189 
 (20)
 658 
 37,144 

 182,639 
 (313,246)
 (1,566)
 (523)
 637 
 46,768 

Main currencies positions above represents what is recognized in the balance sheet position of the Central Bank of Egypt.

40.  Tax status

corporate income tax

•	 Settlment of corporate income tax since the start of activity till 2016
•	 2017 examined & paid
•	 The yearly income tax return is submitted in legal dates

Salary tax

•	 Settlment of salary tax since the start of activity till 2017

Stamp duty tax

•	 The period since the start of activity till 31/07/2006 was examined & paid, disputed points have been transferred to the 

court for adjudication

•	 The period from 01/08/2006 till 31/12/2017 was examined & paid in accordance with the protocol signed between the Fed-

eration of Egyptian Banks & the Egyptian Tax Authority

292   

   Annual Report 2018

  Annual Report 2018   

   293

Financial StatementS: conSolidated

41.  Intangible assets:

43. Treasury bills and other governmental notes - net increase (decrease)

Book value
Amortization
Net book value 

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 651,041 
 (412,326)

 238,715 

 651,041 
 (282,118)

 368,923 

According to CBE's regulation issued on Dec 16, 2008, an annual amortization of 20% has been applied on  intangible assets

42.  Profit (loss) of disposal from discontinued operations

Profits from disposal of investments in subsidaries
Total

CIB have a minority stake of 10.00% of CI Capital Holding.

EGP Thousands

Dec.31, 2018

Dec.31, 2017

 -   

 -   

 168,900 

 168,900 

Minority stake has been transferred to available for sale due to the bank's intention for maintaining the ownership per-
centage of such investment.

Subsidary net assets
Less:
Add/Deduct:
FX translation reserve
Non-controling interests
CI Capital Holding Co. S.A.E sold stocks (Net)
Net

EGP Thousands

"CI Capital Holding Co. S.A.E"

Dec.31, 2018

Dec.31, 2017

 -   

 -   

 -   

 -   

 -   

 (701,170)

 8,588 
 157,127 
 704,355 

 168,900 

Although the effective date of selling process is 20 March 2017, however, for the purpose of facilitating the calculation of the 
value of profits arising from the sale of shares, the net assets of the subsidary as at 31 December 2016 were adjusted by 2017 
first quarter financial statements which is the earliest reliable date in the calculation of CI Capital shares selling profit.

Cashflow disclosures

294   

   Annual Report 2018

dec.31, 2018

91 Days ma-
turity
Unearned 
interest
Net

182 Days ma-
turity
Unearned 
interest
Net

364 Days ma-
turity
Unearned 
interest
Net

Total unearned 
interest
Net
Change

dec.31, 2017

91 Days ma-
turity
Unearned 
interest
Net

182 Days ma-
turity
Unearned 
interest
Net

364 Days ma-
turity
Unearned 
interest
Net

Total unearned 
interest
Net
Change

Dec.31, 2018

Dec.31, 2017

 Total 

 Net 

 Total 

 Net 

 Change 

 -   

 -   

 3,669,700 

 (86,343)

 49,441,511 

 (3,011,544)

 -   

 -   

 -   

 -   

 -   

 1,289,425 

 (87,067)

 3,583,357 

 1,202,358 

 (2,380,999)

 57,602,997 

 (4,151,507)

 46,429,967 

 53,451,490 

 7,021,523 

 (3,097,887)

 (4,238,574)

 50,013,324 

 54,653,848 

 4,640,524 

Dec.31, 2017

Dec.31, 2016

 Total 

 Net 

 Net 

 Change 

 Total 

 1,051,375 

 (22,416)

 -   

 1,028,959 

 1,028,959 

 4,350,975 

 (264,565)

 1,202,358 

 4,086,410 

 2,884,052 

 36,010,730 

 (1,909,712)

 53,451,490 

 34,101,018 

 (19,350,472)

 -   

 -   

 1,289,425 

 (87,067)

 57,602,997 

 (4,151,507)

 (4,238,574)

 (2,196,693)

 54,653,848 

 38,187,428 

 (16,466,420)

  Annual Report 2018   

   295

Financial StatementS: conSolidated

44. Other assets - net increase (decrease)

Total other assets by end of 2017
Assets acquired as settlement of debts
Advances to purchase of fixed assets
Total 1

Total other assets by end of 2018
Assets acquired as settlement of debts
Advances to purchase of fixed assets
Unrealized amount from avilable for sale investments 
Impairment charge for other assets
Total 2

Change (1-2)

Total other assets by end of 2016
Assets acquired as settlement of debts
Advances to purchase of fixed assets
Total 1

Total other assets by end of 2017
Assets acquired as settlement of debts
Advances to purchase of fixed assets
Total 2

Change (1-2)

non cash transactions:
Non-cash transactions that are not included in the statement of cash flows are as follows:

 Proceeds from selling available for sale financial investments 
 Payment for purchases of subsidiary and associates 
 Other assets 

 Financial 
statements 
balance 

 2,314,616 
 (14,100)
 (2,515,215)

 Non cash 
transactions 

 255,275 
 (3,525)
 (251,750)

296   

   Annual Report 2018

EGP Thousands

Dec.31, 2018

 6,886,607 
 (45,083)
 (522,211)

 6,319,313 

 9,563,018 
 (276,520)
 (768,733)
 (251,750)
 316,763 

 8,582,778 

 (2,263,465)

EGP Thousands

Dec.31, 2017

 5,715,667 
 (56,599)
 (203,410)

 5,455,658 

 6,886,607 
 (45,083)
 (522,211)

 6,319,313 

 (863,655)

Dec.31, 2018
EGP Thousands

 Cash flow 
balance 

 255,275 
 (3,525)
 (251,750)

Commercial International Bank S.A.E

Nile Tower Building
21/23 Charles De Gaulle Street
Giza, Cairo, P.O. Box 2430
Tel: (+202) 3747 2000
Fax: (+202) 3570 3632
www.cibeg.com