2 0 1 4 A N Nu A L R E P o R T
Company Profile
CPSI is a leading provider of electronic health records systems for more than 650 community, rural and critical
access hospitals and their 12,000 healthcare providers. Founded in 1979, the Company is dedicated to meeting
the ever-changing needs of healthcare IT, while optimizing the quality of care for communities in 46 states and
the District of Columbia. CPSI provides a complete information and patient care system from business office
to bedside combined with comprehensive implementation, training and ongoing support from our staff of
approximately 1,400 healthcare and business professionals. CPSI’s wholly owned subsidiary, TruBridge, LLC,
focuses exclusively on providing business office, consulting and managed IT services to rural and community
healthcare organizations, regardless of their primary IT vendor. For more information, visit www.cpsi.com or
www.trubridge.com.
Annual Meeting
The annual meeting of stockholders will be held on May 14, 2015, at 9:00 a.m., Central Time, at the Mobile
Convention Center, one South Water Street, Mobile, Alabama.
Financial Highlights
(In thousands, except per share data)
Total sales revenues
Total cost of sales
Gross profit
Total operating expenses
Operating income
Total other income
Income before income taxes
Provision for income taxes
Net income
Net income per share – basic
Net income per share – diluted
Weighted average shares outstanding:
Basic
Diluted
2
4
7
,
4
0
2
$
3
6
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Years Ended December 31,
2013
$ 200,863
107,126
93,737
43,493
50,244
466
50,710
17,967
$ 32,743
$
$
2.95
2.95
10,998
10,998
2014
$ 204,742
110,766
93,976
44,389
49,587
152
49,739
16,819
$ 32,920
$
$
2.94
2.94
11,026
11,026
5
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10 11 12 13 14
10 11 12 13 14
10 11 12 13 14
To Our Shareholders:
We are pleased to share that 2014 marked another year of growth and
progress for CPSI. With solid execution, we affirmed our leadership
position as a provider of electronic health record (EHR) systems and a
variety of business management, information technology and consulting
services to rural and community hospitals.
Last year marked the fifth anniversary of the passage of the American
Recovery and Reinvestment Act (ARRA), a defining moment in healthcare
information technology (IT) as the ARRA offers direct financial incentives
for hospitals to adopt EHRs. The ARRA provides access to over $30 billion
if hospitals can demonstrate they are “meaningful users” of an EHR based
on three stages of increasingly stringent objectives. Smaller hospitals have
historically underinvested in healthcare IT compared with larger hospitals
due to budget constraints and lack of resources. With the ARRA providing
substantial financial incentives to these smaller hospitals, a significant
window of opportunity opened for CPSI.
Since 2009, our primary strategic focus has been to direct all our resources
towards the singular goal of ensuring our hospital clients are positioned to
take full advantage of the incentives made available under the ARRA. We
are proud to say our execution has been outstanding, and CPSI has been
a leader since day one with regard to the number of rural and community
hospitals that have successfully attested to meaningful use of an EHR and
received incentive funds. To date, our clients have received well over a half
billion dollars for meeting the meaningful use standards.
In 2014, a number of our clients were required to advance to the next stage
of the program, Stage 2. As noted, the objectives are increasingly more
difficult to achieve, and many hospitals and vendors struggled with Stage
2. However, we continued to excel. CPSI was one of the first vendors to have
our inpatient EHR system certified, followed shortly by the certification of
our eligible provider (physician) product. As with Stage 1, the true measure
of our success is evidenced by the number of clients who met the higher
standards and completed successful attestation of Stage 2. More than 220
of our clients, or 80 percent of eligible hospitals, achieved Stage 2 attestation
by the end of 2014. Both in number of clients and in percentage of eligible
hospitals attesting, these numbers were among the highest in the industry
across all vendors and far more than those of our competitors. We also
recognize that this accomplishment required significant work from both our
clients and our employees, and we would be remiss if we did not recognize
them for their efforts.
For 2015, the meaningful use program added a requirement that noticeably
affected hospitals and EHR vendors alike. up until 2015, hospitals were
only required to meet the meaningful use standards for a 90-day reporting
period. With the 2015 reporting period changed to a full 365 days, and the
start of the reporting period based on the federal fiscal year beginning
october 1, 2015, many hospitals were caught unprepared. We believe
a number of hospitals therefore made the decision to completely forgo
attestation until 2016 to allow more time to prepare for the year-long
attestation period. This resulted in an unexpected delay of new software
purchases and adversely affected our system sales for the fourth quarter.
It is worth noting that the government recently announced its intent to
revert back to a 90-day attestation period for 2015, as well as to change the
attestation period to a calendar year as opposed to the federal fiscal year.
Should these changes become effective, we believe they will be favorable
for CPSI. It will be easier for hospitals to change vendors during the year
without doing so in the midst of a reporting period, as well as allow more
time to make that transition. Given our track record, we feel confident
about our opportunities in a replacement market. In addition, any current
clients who delayed attestation in 2014 and 2015 due to the longer reporting
period, should now be in a position to move forward. While it is difficult
to quantify the full effect of these changes, we view this as a positive
development for both potential add-on and new client sales.
Finally, with regard to the EHR incentive program, we acknowledge that
much progress has been made during this transformative period. There
is no doubt this program has been extremely beneficial to our clients and
the communities they serve, and we have been an integral part of their
successful EHR adoption. Even more than our system itself, we believe the
strong working relationships we have established with our hospitals have
been central to our mutual success. our clients know they can rely on us in
meeting the challenges of meaningful use. And, with the combination of a
complete, integrated EHR solution and our outstanding customer service,
we have continually earned that level of confidence. Simply put, we are
giving our clients the best chances for success.
Regardless of the market conditions that affected sales in our fourth
quarter, we are pleased with our solid execution in 2014 around the factors
we can control. Namely, our win rate in competitive new client deals and
our current client retention rate were both at five-year highs during 2014.
As a result, we extended our record of top-line growth in 2014 with total
revenues for the year ended December 31, 2014, of $204.7 million, compared
with $200.9 million for 2013. Net income for the year was $32.9 million, or
$2.94 per diluted share. We also paid our shareholders an annual dividend
of $2.28 per share. Commencing in the first quarter of 2015, our Board of
Directors approved a $0.07 increase in the regular quarterly cash dividend
to $0.64 per share, or $2.56 on an annual basis. We believe this action
demonstrates confidence in CPSI’s future and our commitment to building
shareholder value.
Maintaining a strong financial position and generating solid cash flow have
also continued to be top priorities for CPSI. Cash provided by operations
for 2014 was $38.9 million, compared with $29.0 million for the prior-year
period. We have a strong balance sheet with no debt, and we have the
financial flexibility to make the strategic investments to pursue our growth
strategy and support our technology leadership.
Despite a challenging end to 2014, we feel very positive about our prospects
for 2015. This outlook is based on several factors. In our core EHR business,
we believe we are well positioned to capture replacement business in 2015
and beyond from customers who are not satisfied with their current EHR
vendor, especially as Stage 3 requirements evolve. We also believe the
upcoming changes in the meaningful use program in 2015 will create an
environment where more hospitals can change vendors in 2015 without
compromising their chances to attest. We carry a strong competitive
advantage with the products and support we provide, and a highly
successful attestation rate to confirm our value proposition.
We are also looking to expand markets in 2015 for our EHR solution. In
2014, we successfully implemented our first hospital outside of the united
States on the island nation of St. Maarten. This has led us to evaluate the
opportunities that exist in other English-speaking countries. To this end,
we are currently exploring opportunities in the Canadian healthcare
market. our initial findings reveal that our product would easily meet the
needs of rural and community facilities throughout Canada. Indications
also show that the Canadian healthcare system is approximately five years
behind the united States with regard to EHR adoption. Based on this
information, we believe the potential for CPSI in the Canadian market is
substantial, and we are aggressively moving forward.
New opportunities also exist within our current client base for 2015. our
Emergency Department Information System was released late in 2014.
Given that the emergency department is the primary source of inpatient
admissions for virtually all of our acute care hospitals, the integration
provided by the CPSI solution is especially important. A number of our
clients recognize this fact and have foregone third party solutions in
anticipation of our product release. The beta and initial implementations
of the Emergency Department Information System have exceeded
expectations, and we are confident we will be at installation capacity for
this application for all of 2015.
We also believe a substantial opportunity exists within our client base for
our Medical Practice EHR system. As part of a project to meet the Stage
1 and Stage 2 meaningful use objectives, this application has undergone
a complete rewrite over the past two years. It is fully certified to meet all
of the requirements for meaningful use, and a number of physicians have
successfully attested to both Stage 1 and Stage 2 using the CPSI Medical
Practice EHR system. The response from our current user base of practices
owned or managed by our hospitals has been so positive that we have
extended our market to the standalone physician practice market, initially
targeting physician practices in the communities where our hospitals are
located. We believe our ability to offer integration with the hospital EHR,
thereby ensuring a single patient record and a consistent user experience
between the physician practice and local hospital, will give us a significant
competitive advantage.
There are two additional products on the horizon for 2015 that we believe
will be widely adopted by our current client base and be well received
by prospective clients. Directed at our physician users is an iPad-based
rounding application. This application provides targeted functionality
currently available to our PC-based clients in a mobile environment.
With several thousand physicians and other providers already using our
applications daily, we believe this mobile application provides a natural
path to supplement and expand their use of the CPSI system. We are also
in the final stages of development of a subscription-based clinical content
application intended for nursing documentation. We have developed
this content internally based on best practices resulting from hundreds
of successful point of care documentation implementations involving
hundreds of thousands of patient encounters. According to feedback from
our current users, best practice-based content derived specifically from
rural and community hospitals will provide significant benefits in the
quality of care delivered, as well as relieve hospital clinicians of the burden
of developing and maintaining the content on their own.
Finally on our product horizon is population health management. our
approach is twofold. We are already well positioned with applications
that address the continuum of care in our customers’ communities. our
solutions address not only inpatient stays, but patient encounters outside
of the hospital including physician practices, outpatient clinics, home
health and long-term care. our ability to tie clinical patient data together
no matter where the care is delivered puts our clients in a unique position
to coordinate care across all environments, which is a key element of
population health management.
on a broader scale, in November, we announced a collaboration with IBM
to develop and deliver predictive analytics targeted specifically to the rural
and community hospital space. our ability to leverage “Big Data” aggregated
and curated from across our extensive footprint of rural and community
hospitals puts us in a unique position. The initial focus of this project
involving ten of our client hospitals examines factors affecting readmission
risk. once we have completed this proof of concept pilot project, we believe
the possibilities are far reaching. There is no doubt the opportunities are
significant for CPSI to incorporate predictive analytics as part of our EHR
solution, and through TruBridge, to provide accompanying services and
expertise to help our clients manage population health and successfully
transition to outcome and value based reimbursement. We also foresee
demand extending beyond hospitals to third party payors and clinical
research organizations based on the unique nature of our payor data set.
The massive transitions currently taking place in the united States
healthcare system are creating tremendous opportunities for service
providers across the healthcare spectrum. Because of this, the importance of
our TruBridge subsidiary cannot be overstated. Healthcare reimbursement
models are changing dramatically with the insured population increasing
due to the Affordable Care Act, and a shift by payors away from the current
fee for service model towards outcome/value based payments. With this
transition comes more complexity and an increasing financial burden
being shifted to the patient. TruBridge business services fill the expertise
and knowledge gap experienced by many rural and community hospitals
through a full suite of revenue cycle management services and, as a result,
the demand for those services continues to increase dramatically.
on the consulting services side of TruBridge, a number of hospitals have
shifted their focus from acquisition to optimization where their EHR is
concerned. Also, the long delayed transition to the ICD-10 coding system
is now slated for 2015. Many smaller hospitals simply do not have ready
access to the expertise required to address these changes. Consequently,
the demand for TruBridge managed IT and consulting services continues to
grow at a rapid rate driven particularly by the demand for medical record
coding, clinical documentation improvement and data security engagements.
These factors have contributed to another outstanding year for TruBridge
with revenues growing 13.2 percent over the past year. We have seen
favorable growth trends in virtually all the TruBridge service offerings
in 2014. TruBridge services provide recurring revenue opportunities
from our current customers, and just as importantly, extend our market
penetration beyond those hospitals and providers who utilize our EHR
solution. Limited access to expertise and resources is continuing to drive
smaller hospitals and providers, regardless of their primary EHR vendor, to
outsourcing back office functions and bringing in expertise on an as needed
basis. TruBridge’s proven success in delivering these services, tailored
specifically for rural hospitals, makes every rural and community hospital
a potential client for our services. For this reason, we could not be more
positive about TruBridge’s potential.
on a national level, due in no small part to the incentives offered by the
ARRA, 98 percent of the acute care hospitals in our country now have an
EHR. While this is viewed universally as a positive outcome, it has brought
into sharp focus a tremendous obstacle that stands in the way of fully
realizing the potential of electronic health records to improve patient care.
That obstacle is interoperability. CPSI has taken a leadership position in
addressing the problem of interoperability through our participation in the
CommonWell Health Alliance, which was established in 2013. As one of
the founding members of this organization, we have joined other industry
leaders in addressing this critical challenge facing our healthcare system
– building connections across patient health care records. Together, we are
working hard to define and promote a national infrastructure with common
standards and policies, as well as develop products and services in our own
software to address many of the problems associated with interoperability.
We are proud to play a leading role in this initiative that will enable seamless,
trusted access to healthcare information across different settings of care.
Perhaps more than any time in our history, information technology has
changed the landscape of healthcare delivery, with complex challenges
from many directions. While much progress has been made, we are far
from finished. one of CPSI’s enduring strengths has been our ability to
successfully manage change and capitalize on new growth opportunities.
We have an exceptional team of employees who work hard every day to
provide the best possible complement of products, services and support
to our clients with the goal of being their trusted partner in delivering
the highest quality of care possible to their communities. We welcome the
challenges the healthcare information technology industry brings. With
those challenges come opportunities, and we are more than confident in our
ability to take full advantage of those that lay before us.
As always, we thank our shareholders for their support.
Sincerely,
J. Boyd Douglas
Chief Executive officer and President
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 10-K
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934
FOR THE FISCAL YEAR ENDED DECEMBER 31, 2014
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934
FOR THE TRANSITION PERIOD FROM TO .
Commission file number: 000-49796
COMPUTER PROGRAMS AND SYSTEMS, INC.
(Exact Name of Registrant as Specified in Its Charter)
Delaware
(State or Other Jurisdiction of
Incorporation or Organization)
6600 Wall Street, Mobile, Alabama
(Address of Principal Executive Offices)
74-3032373
(I.R.S. Employer
Identification No.)
36695
(Zip Code)
(251) 639-8100
(Registrant’s telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of Each Class
Common Stock, par value $.001 per share
Name of Each Exchange on Which Registered
The NASDAQ Stock Market LLC
Securities registered pursuant to Section 12(g) of the Act:
None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act
No
No
of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to
such filing requirements for the past 90 days. Yes
No
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data
File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for
such shorter period that the registrant was required to submit and post such files). Yes
No
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be
contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K
or any amendment to this Form 10-K.
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting
company. See the definitions of "large accelerated filer," accelerated filer” and "smaller reporting company" in Rule 12b-2 of the Exchange Act.
(Check one):
Large accelerated filer
Non-accelerated filer
(Do not check if smaller reporting company)
Accelerated filer
Smaller reporting company
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes
The aggregate market value of common stock held by non-affiliates of the registrant at June 30, 2014 was $665,441,140.
As of March 12, 2015 the registrant had outstanding 11,315,573 shares of its common stock.
No
DOCUMENTS INCORPORATED BY REFERENCE IN THIS FORM 10-K:
Portions of the definitive Proxy Statement for the Annual Meeting of Stockholders to be held on May 14, 2015 are incorporated by reference
into Part III of this report.
Item No.
Page No.
Special Note Regarding Forward-Looking Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS
1
1A.
1B.
2
3
4
5
6
7
7A.
8
9
9A.
9B.
10
11
12
13
14
PART I
Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Industry Dynamics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Our Solution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Our Products and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Implementation and Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Development and Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customers, Sales and Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backlog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Competition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Health Information Security and Privacy Practices . . . . . . . . . . . . . . . . . . . . . . . . .
Internal Management Control System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intellectual Property. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Executive Officers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Company Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Risk Factors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unresolved Staff Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Legal Proceedings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mine Safety Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PART II
Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer
Purchases of Equity Securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selected Financial Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Management’s Discussion and Analysis of Financial Condition and Results of
Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Quantitative and Qualitative Disclosures about Market Risk . . . . . . . . . . . . . . . . . . . . .
Financial Statements and Supplementary Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changes in and Disagreements with Accountants on Accounting and Financial
Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controls and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PART III
Directors, Executive Officers and Corporate Governance . . . . . . . . . . . . . . . . . . . . . . .
Executive Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security Ownership of Certain Beneficial Owners and Management and Related
Stockholder Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Certain Relationships and Related Transactions, and Director Independence . . . . . . . .
Principal Accountant Fees and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PART IV
15
Exhibits and Financial Statement Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SIGNATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
i
1
1
1
3
4
5
15
15
16
16
18
18
19
19
19
19
20
21
22
34
34
34
34
35
36
37
54
55
84
84
85
86
86
86
87
87
88
89
*
Portions of the definitive Proxy Statement for the Annual Meeting of Stockholders to be held on May 14, 2015 are
incorporated by reference into Part III of this Form 10-K.
SPECIAL NOTE REGARDING FORWARD LOOKING STATEMENTS
This Annual Report on Form 10-K contains forward-looking statements within the meaning of the "safe
harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements can be
identified generally by the use of forward-looking terminology and words such as "expects," "anticipates,"
"estimates," "believes," "predicts," "intends," "plans," "potential," "may," "continue," "should," "will" and words of
comparable meaning. Without limiting the generality of the preceding statement, all statements in this Annual
Report relating to estimated and projected earnings, margins, costs, expenditures, cash flows, growth rates and
future financial results are forward-looking statements. We caution investors that any such forward-looking
statements are only predictions and are not guarantees of future performance. Certain risks, uncertainties and other
factors may cause actual results to differ materially from those projected in the forward-looking statements. Such
factors may include:
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overall business and economic conditions affecting the healthcare industry;
government regulation of the healthcare and health insurance industries;
government regulation of our products and customers, including changes in healthcare policy affecting
Medicare reimbursement rates and qualifying technological standards;
potential effects of the federal healthcare reform legislation enacted in 2010, and implementing regulations,
on the businesses of our hospital customers;
funding uncertainties associated with, and potential expenditures required by, the American Recovery and
Reinvestment Act of 2009 in connection with the adoption of electronic health records;
saturation of our target market and hospital consolidations;
changes in customer purchasing priorities, capital expenditures and demand for information technology
systems;
competition with companies that have greater financial, technical and marketing resources than we have;
failure to develop new technology and products in response to market demands;
failure of our products to function properly resulting in claims for medical losses;
changes in accounting principles generally accepted in the United States of America;
breaches of security and viruses in our systems resulting in customer claims against us and harm to our
reputation;
potential intellectual property claims against us;
general economic conditions, including changes in the financial and credit markets that may affect the
availability and cost of credit to us or our customers; and
interruptions in our power supply and/or telecommunications capabilities.
For more information about the risks described above and other risks affecting us, see "Risk Factors"
beginning on page 22 of this Annual Report. We also caution investors that the forward-looking information
described herein represents our outlook only as of this date, and we undertake no obligation to update or revise any
forward-looking statements to reflect events or developments after the date of this Annual Report.
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ITEM 1.
BUSINESS
Overview
PART I
Computer Programs and Systems, Inc. ("we," "CPSI" or the "Company") is a leading provider of healthcare
information technology solutions for rural (including critical access) and community hospitals, with over 650 client
hospitals in 46 states and the District of Columbia. During 2014 we entered the international healthcare information
technology marketplace by completing a new system installation in the Caribbean nation of St. Maarten. Founded in
1979, we are a single-source vendor providing comprehensive software and hardware products, complemented by
complete installation services and extensive support. Our fully integrated, enterprise-wide system automates clinical
and financial data management in each of the functional areas of a hospital. Our software and hardware products and
installation and support services are further complemented by business management, consulting and managed
information technology ("IT") services offered by our wholly-owned subsidiary, TruBridge, LLC ("TruBridge"). We
believe our products and services enhance hospital performance in the critical areas of clinical care, revenue cycle
management, cost control and regulatory compliance.
Our target market includes rural and community hospitals with 300 or fewer acute care beds. Our primary
focus within this defined target market is on hospitals with 100 or fewer acute care beds, which comprise
approximately 94% of our hospital customer base. In addition to our target market, we provide information
technology services to other entities in the healthcare industry, such as nursing homes, home health agencies and
physician clinics. Inclusive of these other entities, our products and services are utilized by over 12,000 healthcare
providers in over 1,000 facilities in 49 states and the District of Columbia. During 2014, we generated revenues of
$204.7 million from the sale of our products and services.
Industry Dynamics
The healthcare industry is the largest industry in the United States economy, comprising approximately 17.4%
of the U.S. gross domestic product in 2013 according to the Centers for Medicare and Medicaid Services ("CMS").
CMS estimates that by fiscal 2023 total U.S. healthcare spending will reach $5.2 trillion, or 19.3% of the estimated
U.S. gross domestic product.
Hospital services represents one of the largest categories of total healthcare expenditures, comprising
approximately 32.1% of total healthcare expenditures in 2013 according to the CMS. According to the American
Hospital Association’s AHA Hospital Statistics, 2015 Edition, there are approximately 4,200 community hospitals in
the United States that are in our target market of hospitals with 300 or fewer acute care beds, with approximately
2,600 of those in our primary area of focus of 100 or fewer acute care beds. In addition, there is a market of small
specialty hospitals that focus on discrete medical areas such as surgery, rehabilitation and long-term acute care.
Notwithstanding the size and importance of the healthcare industry within the United States economy, the
industry is constantly challenged by changing economic dynamics, increased regulation and pressure to improve the
quality of healthcare. These challenges are particularly significant for the hospitals in our target market due to their
more limited financial and human resources and their dependency on Medicare and Medicaid populations for a
substantial portion of their revenue. However, we believe healthcare providers can successfully address these issues
with the help of advanced medical information systems and our suite of complementary services. Specific examples
of the challenges and opportunities facing healthcare providers include the following:
Changing Economic Dynamics. The economy of the healthcare industry, although not immune to general
macroeconomic conditions, is heavily impacted by legislative and regulatory initiatives of the federal and state
governments. These legislative and regulatory initiatives have a particularly significant impact on our customer
base, as rural and community hospitals typically generate a significant portion of their revenues from beneficiaries
of the Medicare and Medicaid programs. Consequently, even small changes in these federal and state programs have
a disproportionately larger impact on rural and community hospitals as compared to larger facilities where greater
portions of their revenues are typically generated from beneficiaries of private insurance programs. Medicare
funding and reimbursements fluctuate year to year and, with the growth in healthcare costs, will continue to be
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scrutinized as the federal government attempts to control the costs and growth of the program. The Medicaid
program, which is a federal/state program managed by the individual states and dependent in part on funding from
the states, also continues to experience funding issues due to the increasing cost of healthcare and limited state
revenues.
Mandatory cuts in federal spending resulting from the Budget Control Act of 2011 became effective on
March 1, 2013. Although Medicaid is specifically exempted from the cuts mandated by the legislation, it includes a
reduction of up to 2% in federal Medicare spending, all of which will be achieved by reduced reimbursements to
healthcare providers. Additionally, the Patient Protection and Affordable Care Act, more commonly referred to as
the Affordable Care Act (the "ACA"), contains a number of provisions designed to reduce Medicare and Medicaid
program spending by significant amounts, many of which are already in effect. As the federal government seeks in
the future to further limit deficit spending due to fiscal restraints, it will likely continue to cut entitlement spending
programs such as Medicare and Medicaid matching grants which will place further cost pressures on hospitals and
other healthcare providers. Furthermore, federal and state budget shortfalls could lead to potential reductions in
funding for Medicare and Medicaid. Reductions in reimbursements from Medicare and Medicaid could lead to
hospitals postponing expenditures on information technology.
While legislative and regulatory initiatives are placing significant pressure on Medicare and Medicaid
reimbursements, our customer base of rural and community hospitals are also likely faced with increases in demand
for Medicare and Medicaid services. We expect that the demand for Medicare and Medicaid services will increase
for the foreseeable future due to the growing number of people born during the post-World War II baby boom
becoming eligible for Medicare benefits at age 65 and Medicaid coverage expanding under the provisions of the
ACA. The challenges posed by this dual-threat of increased demand for Medicare and Medicaid services and
downward pressure on reimbursements are further complicated by the shift away from volume-based reimbursement
towards value-based reimbursement, linking reimbursement to quality measurements and outcomes.
To compete in the continually changing healthcare environment, providers are increasingly using technology
in order to help maximize the efficiency of their business practices, to assist in enhancing patient care, and to
maintain the privacy of patient information. Healthcare providers are placing increased demands on their
information systems to accomplish these tasks. We believe that information systems must facilitate management of
patient information across administrative, financial and clinical tasks. Information systems must also effectively
interface with a variety of payor organizations within the increasingly complex reimbursement environment.
The American Recovery and Reinvestment Act of 2009. In February 2009, President Barack Obama signed into
law the American Recovery and Reinvestment Act (the "ARRA"). This $787 billion economic stimulus package
includes a number of healthcare policy provisions, including approximately $19 billion in funding over a ten-year
period for health information technology infrastructure and Medicare and Medicaid incentives to encourage doctors,
hospitals and other providers to use health information technology to electronically exchange patients’ health
information, through the development of health information exchanges ("HIE") and the adoption of electronic health
records ("EHR"). Approximately $2 billion of the total funding amount is in appropriated funds for discretionary
grants, loans and technical assistance programs designed to aid providers with the development of HIE by individual
states and the adoption of EHR. These funds are being disbursed by various agencies within the Department of
Health and Human Services, either directly to providers – including private physician offices – or to other entities
like states or non-profit organizations. The remaining allocated amounts take the form of Medicare and Medicaid
payment incentives. The ARRA identifies four priority areas for spending with respect to health information
technology: (1) HIE establishment; (2) EHR adoption; (3) workforce training; and (4) new technology research and
development. In order to qualify for EHR funding, providers are required to adopt an EHR system and connect to an
HIE, which means funding is dependent on state action to establish HIEs.
We have been focused on ensuring that we take the necessary steps to meet the needs of rural and
community hospitals to help them gain access to the incentives made available under the ARRA. Primary among
those steps is ensuring that our technology meets the ARRA’s EHR certification requirements. During 2010, both
our hospital and medical practice EHR solutions were certified as a complete EHR by the Certification Commission
for Health Information Technology ("CCHIT®"). Receiving this certification for both our hospital and medical
practice EHR products ensures that both hospitals and providers using our EHR systems can attain "meaningful use"
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of EHRs and qualify for certain EHR incentives. Continuing this focus on ensuring that our technology meets the
ARRA's EHR certification requirements, during 2013 Version 19 of our hospital and medical practice EHR systems
were each certified by CCHIT® as complete EHRs in compliance with the Office of the National Coordinator for
Health Information Technology ("ONC") 2014 Edition criteria. The ONC 2014 Edition criteria support both stage
one and stage two meaningful use measures required to qualify eligible hospitals and providers for funding under the
ARRA. As a result of our obtaining the CCHIT® certification and our track record with our hospital customers
successfully achieving meaningful use, the ARRA has had and should continue to have a positive impact on our
business and the businesses of the rural and community hospitals that comprise our target market.
Continued Push for Improved Patient Care. With the increased pressure to reduce medical errors and improve
patient safety, driven in part by the general shift towards value-based reimbursement, hospitals are actively seeking
information technology solutions for clinical decision support. This migration toward clinical decision support
solutions is further supported by the ARRA. Provisions of the ARRA offer incentives for hospitals to become
meaningful users of EHRs through September 2015. Hospitals and healthcare providers that did not implement and
demonstrate meaningful use of EHRs by October 1, 2014 were penalized with lower Medicare payment levels after
that date.
In the face of decreasing revenue and increasing pressure to improve patient care, healthcare providers are in
need of management tools and related services that (1) increase efficiency in the delivery of healthcare services,
(2) reduce medical errors, (3) effectively track the cost of delivering services so those costs can be properly managed
and (4) increase the speed and rate of reimbursement. A hospital’s failure to adequately invest in a modern medical
information system could result in fewer patient referrals, cost inefficiencies, lower than expected reimbursement,
increased malpractice risk and possible regulatory infractions.
Despite challenging economic conditions, we believe the industry has increased and will continue to increase
its adoption of information technology as a management tool, particularly as a result of the ARRA. Additionally, we
believe that the industry will continue to increase its utilization of third party services that contribute to the
achievement of these and other objectives necessary for success in the current environment. We believe these
dynamics should allow for future revenue growth for both our information technology solutions and our
complementary suite of services.
Our Solution
We have tailored an information technology solution that effectively addresses the specific needs of small and
midsize hospitals. Due to their smaller operating budgets, rural and community hospitals have limited financial and
human resources to operate manual or inefficient information systems. However, these hospitals are expected to
achieve the same quality of care and regulatory compliance as larger hospitals, placing them in a particularly
difficult operating environment. These pressures on the operating environments of rural and community hospitals
were increased with the passage of the ARRA in 2009 which, in addition to providing incentives to healthcare
providers to achieve meaningful use of EHR, has resulted in lowered Medicare payment levels for healthcare
providers that have yet to achieve meaningful use of EHR.
We believe that the CPSI solution meets these challenges facing rural and community hospitals by providing
fully integrated, enterprise-wide and ARRA certified medical information systems and services that are compliant
with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and that collect, process, retain and
report data in the primary functional areas of a hospital, from patient care to clinical processing to administration
and accounting. As a key component of our complete solution, we provide ongoing customer service through regular
interaction with customers, customer user groups and extensive customer support. Further, through our wholly-
owned subsidiary, TruBridge, we offer business management, consulting and managed IT services that allow
customers to avoid some of the fixed costs of a business office and leverage our expertise and resources in helping
them identify their IT objectives, define the best way to meet those requirements and manage the resulting projects
and associated technologies. As a result, we are capable of providing a single-source solution for small and midsize
hospitals, making us a partner in their initiatives to improve operations and medical care.
Our customers continually communicate with us through our support teams and through organized user
groups, allowing us to continue to provide a state-of-the-art solution that meets their specific needs. By remaining
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sensitive and responsive to the ever-changing demands of our customers and regularly updating our products, we
believe that we provide an information technology solution that meets the needs of rural and community hospitals.
Our business has continued to grow because we have successfully addressed the needs of rural and community
hospitals for fully integrated, enterprise-wide information systems that allow them to improve operating
effectiveness, reduce costs and improve the quality of patient care.
In January 2013, we formed TruBridge as a wholly-owned subsidiary focusing exclusively on providing
business management, consulting and managed IT services to rural and community healthcare organizations. While
our traditional customer base for these services has been those rural and community healthcare organizations who
have selected CPSI as their single-source healthcare information solutions provider, we believe that the formation of
TruBridge will allow for an improved focus of our marketing and service delivery resources and assist us in
expanding the customer base for these service offerings to all rural and community healthcare organizations,
regardless of their primary healthcare information solutions provider.
Strategy
Our objective is to continue to grow as a leading provider of healthcare information technology systems and
services to rural and community hospitals by expanding on the strategy that we have successfully pursued for over
thirty years, the key elements of which are described below.
Deliver a Single-Source Solution. When a customer purchases the CPSI system, we provide everything
necessary for the customer to implement and use our system. We deliver the application software, computer
hardware, peripherals, forms and supplies used in the comprehensive information network. Our installation teams
work extensively with each customer to convert existing data to the new system, to install all of the necessary
equipment and to train hospital personnel to use our system. After installation, our support teams answer and address
customer questions and issues related to any aspect of the system. Through TruBridge, we also offer our customers
additional services such as business management, consulting and managed IT services. We believe our single-source
approach to delivering a complete information system makes our system easier and more convenient for customers
to understand and manage, which results in greater customer satisfaction and retention.
Provide Enterprise-Wide, Fully Integrated Software Applications. We have developed all of our software
products internally as part of our fully integrated system architecture. Our experience has taught us that using a fully
integrated system in the primary functional areas of a hospital ensures compatibility among applications and avoids
pitfalls associated with interfacing disparate systems. Our system utilizes one central database where information is
stored and used by all of our software applications. With our single database model, our systems provide secure,
real-time access to all information across multiple applications for all those needing such access, including
physicians, nurses, laboratory technicians, pharmacists, clinicians and other users. The enterprise-wide, fully
integrated nature of our system also allows customers to monitor user access to information for purposes of
compliance with federal and state privacy regulations.
Maintain Commitment to Customer Oriented Operating Philosophy. A key factor in our success has been our
focus on customer service and support. We make available to our customers experienced support teams that can
assist with any question or problem. We currently have close to a one-to-one support staff to customer ratio. Our
support teams are extensively trained, and our employees are generally promoted from within so that they have a
thorough knowledge of our system and a commitment to our culture. Because all of our customers use the same
version of our system, our support teams can be more effective by maintaining a complete understanding of a single
system. As part of our commitment to system support, we actively solicit customer feedback regarding ways in
which we can improve the effectiveness and efficiency of our systems. To further this goal, we have organized our
customers into a national user group to promote the exchange of information regarding our system and to identify
product enhancements based on our customers’ operational experiences. We believe our user group concept is a key
component of our success by positively impacting customer satisfaction and retention and by enhancing product
development and system functionality. We will continue to focus on our national user group as a key component to
our goal of maintaining and growing our customer base and market share.
Expand Presence in Target Market for our Software and Hardware Products. We will continue to target small
hospitals of 100 or fewer acute care beds, as well as expand our presence in midsize hospitals of 300 or fewer acute
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care beds. In addition, a number of our customers are small specialty hospitals that focus on discrete medical areas
such as surgery, rehabilitation and long-term acute care. We intend to continue gaining customers from this market
segment. Our system can help these smaller hospitals reduce costs and increase their operating efficiencies. We
believe our personalized marketing approach and emphasis on customer relationships are attractive to the
management of these hospitals. We also believe our system is well-suited to hospitals of this size because they
typically demonstrate a greater commitment than larger hospitals to the concept of an enterprise-wide, fully
integrated system. In addition, we will continue to sell software and hardware products and additional services to our
existing customers who have not purchased our complete package of products and services.
Expand Presence in Target Market for our Suite of Additional Services. In January 2013, we formed TruBridge
as a wholly-owned subsidiary focusing exclusively on providing business management, consulting and managed IT
services to rural and community healthcare organizations. While we will continue our previous strategy of
continuing to sell additional services to those rural and community healthcare organizations that have selected CPSI
as their single-source healthcare information solutions provider, we believe that the formation of TruBridge will
enable us to more effectively market and further expand our target market for these service offerings to all
healthcare providers, regardless of their primary healthcare information solutions provider. There are approximately
4,200 community hospitals in the United States that are in our target market of hospitals with 300 or fewer acute
care beds, with approximately 2,600 of those in our primary area of focus of 100 or fewer acute care beds. Given the
magnitude of the marketplace for TruBridge’s services, the ability to expand the customer base for our suite of
services beyond the more than 650 hospitals who have selected CPSI as their primary healthcare information
solutions provider has the potential to drive significant revenue growth.
Emphasize Other Recurring Revenue Opportunities. In addition to revenues from new system installations, we
have developed and will continue to develop sources of recurring revenues. Our current principal source of recurring
revenues is our support and maintenance fees paid by existing customers. As our customer base grows, our recurring
revenues from support and maintenance fees should also grow. We believe recurring revenues will also continue to
increase from the business management, consulting and managed IT services provided by TruBridge, which we
market to all rural and community healthcare organizations, regardless of their primary healthcare information
solutions provider. Our business management services include electronic billing, patient statement processing,
accounts receivable management, payroll processing, ISP services and web site hosting. Our consulting services
include IT staffing, IT infrastructure assessment, and project management for application implementation and
meaningful use attestation. Our managed IT services include managed network services, server and storage
management, and desktop support, as well as communications, connectivity, security and data center services.
Our Products and Services
New Products
During 2014, our development efforts focused on the completion of our emergency department application.
This new application completed beta testing and was made generally available to our customers in the fourth quarter
of 2014. The emergency department application is specifically designed for the care environment and workflow of a
hospital emergency department. The application will provide comprehensive and customizable patient tracking
boards; real time displays of patient locations, statuses and order/results alerts; computerized physician order entry
specific to emergency care and workflow; evaluation and management coding specific to emergency department
patients; and department-contained order routing and resulting. We feel that our emergency department application
will allow customers to apply information system efficiencies to the most costly care environment in the hospital.
We also completed development of our Medical Practice EHR5 suite in 2014. Medical Practice EHR5 is a
retooling of our original Medical Practice EHR product through which we were able to improve the clinician
experience in the ambulatory environment by taking advantage of the techniques and processes developed for
ClientWare5, successfully implemented with our ChartLink suite and CPOE application, and used in the
development of our Emergency Department suite. With this update, the clinician-focused components of our EHR
system now provide both a unified user experience and a consolidated portfolio of functional capabilities across the
continuum of care. Medical Practice EHR5 was made generally available to all of our customers in the second
quarter of 2014.
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Development efforts in 2015 include (1) the release of an iPad app, (2) Clinical Content, and (3) Data
Analytics with a focus on Population Health.
The iPad app will provide users with access to our EHR system from Apple iOS devices. The initial focus is
on providers, with the first function delivered through the app being access to our mobile rounding suite. This suite
will provide physicians with quick access to patient charts allowing for the review of patient information, vitals,
medication lists, test results, problems and history. Additionally, it will allow the providers to pend orders and set
reminders for later tasks to be performed from a PC. The iPad app with the mobile rounding suite is scheduled to be
made generally available to all of our customers in the third quarter of 2015.
Clinical Content will work in conjunction with our existing Emergency Department suite, Multi-Disciplinary
Documentation application and Medical Practice EHR5 suite. This content will provide structured specialty-specific
patient care documentation using our managed entry methodology and content. Our new Content Services
Department will oversee the creation and maintenance of this, ensuring the product reflects on-going best practices.
Clinical Content is scheduled to be made generally available to all of our customers in the third quarter of 2015
Data Analytics is an initiative at CPSI that will utilize intelligent data mining across multiple customer
facilities in order to perform analytic tasks such as predictive data modeling, scoring, categorization and
classification. Our use of big data will provide facilities with the critical indicators they need to manage population
health concerns. We are currently reviewing the outcomes of a pilot utilizing a suite of predictive models developed
for readmission risk focusing on key disease conditions.
Software Systems
We offer a full array of software applications designed to streamline the flow of information to the primary
functional areas of rural and community hospitals in one fully integrated system. We intend to continue to enhance
our existing software applications and develop new applications as required by evolving industry standards and the
changing needs of our customers. Pursuant to our customer support agreements, we provide our customers with
software enhancements and upgrades periodically on a when-and-if-available basis. See "Support and Maintenance
Services." These enhancements enable each customer, regardless of its original installation date, to have the benefit
of the most advanced CPSI products available. Our software applications:
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provide automated processes that improve clinical workflow and support clinical decision-making;
allow healthcare providers to efficiently input and easily access the most current patient medical data in
order to improve quality of care and patient safety;
integrate clinical, financial and patient information to promote efficient use of time and resources, while
eliminating dependence on paper medical records;
provide tools that permit healthcare organizations to analyze past performance, model new plans for the
future and measure and monitor the effectiveness of those plans;
provide for rapid and cost-effective implementation, whether through the installation of an in-house system
or through our Software as a Service ("SaaS") services; and
increase the flow of information by replacing centralized data over which there is limited control with
broad-based, secure access by clinical and administrative personnel to data relevant to their functional
areas.
Our software applications are grouped for support purposes according to the following functional categories:
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Patient Management
Financial Accounting
• Clinical
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Patient Care
• Enterprise Applications
Due to the integrated nature of the CPSI system, our software applications are not marketed as distinct
products, and our sales force attempts to sell all applications to each customer as a single product. New customers
must purchase from us and have installed the core applications of patient management and financial accounting and
all hardware necessary to run these applications. In addition to the core applications, customers may also purchase
one or more of our clinical, patient care and enterprise applications. Over two-thirds of our customers have
purchased a combination of applications that meet their enterprise-wide information technology needs.
The general functional categories, as well as the software applications in each of these categories, are
described below.
Patient Management. Our patient management software enables a hospital to identify a patient at any point in
the healthcare delivery system and to collect and maintain patient information throughout the entire process of
patient care on an enterprise-wide basis. The single database structure of our software permits authorized hospital
personnel to simultaneously access appropriate portions of a patient’s record from any point on the system. Our
patient management software:
Registration
• records patient admissions, discharges and transfers
• manages patient status, room assignments and recurring charges
• keeps information available to all hospital personnel in formats designed
for their particular requirements
Patient Accounting
• records patient charges and maintains accounts receivable information
including aging, service charges and cash receipts
• generates and processes insurance claims
Health Information
Management
• supports the operational needs of the modern medical records department
including transcription, case indexing/abstracting and statistical reporting
• tracks deficiencies in a patient’s chart and provides chart location
information
Patient Index
• maintains a master index of hospital patients and provides immediate
online access to patient financial and medical data associated with a
patient stay
We also offer the following optional products that may be purchased as part of our core patient management
suite:
Enterprise Wide Scheduling
• maintains all patient scheduling information
Contract Management
• tracks patients enrolled in managed care plans and conforms billing
functions to such plans
Quality Improvement
• automates hospital-wide total quality management and reporting
requirements for utilization activity, risk management, infection
surveillance and all accreditation review functions
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Financial Accounting. Our financial accounting software provides a variety of business office applications
designed to efficiently track and coordinate information needed for managerial decision-making. Our financial
accounting software:
Executive Information
System
• summarizes daily financial transactions regarding patient revenues,
receipts, census statistics and billing information for ready access by
hospital administrators
General Ledger
• provides timely, accurate financial information generated from daily
hospital operations
• formats financial statements to the specifications of each user and is able
to generate up to 999 different user-defined reports
Accounts Payable
• processes vendor invoices and payments and their related general ledger
entries
Payroll/Personnel
• calculates all employee wages and benefits for an unlimited number of
salaried and hourly employees
• allocates employee time to user-defined cost centers
Time and Attendance
• uses touch-screen time clocks to eliminate manual time entry
• reduces effort of gathering employee time data and increases access of
managers to such data
• makes time records more accurate by identifying employees through bar-
coding and optional biometric fingerprint technology
Electronic Direct
Deposits
• provides for computerized bank deposits to meet payroll and accounts
payable needs
Human Resources
• provides for computerized employee files through document/image
scanning and data entry
• allows for complete tracking of benefits and other employee data through
a variety of user-defined reports
• tracks job applicant information to assist in the employee recruiting and
hiring process
Budgeting
• allows for complete online budget preparation through computerized
access to historical data
Fixed Assets
• allows access to information regarding hospital assets including locations
and depreciation scheduling
Materials Management
• tracks the flow of materials throughout the hospital
• automates the process of inventory control, materials purchasing, stock
requisitions and patient charging
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Clinical. Our clinical software automates record keeping and reporting for many clinical functions including
laboratory, radiology, physical therapy, respiratory care and pharmacy. These products eliminate tedious paperwork,
calculations and written documentation while allowing for easy retrieval of patient data and statistics. Our clinical
software:
Laboratory Information
Systems
• provides an interface to laboratory analytical instruments in order to
transfer results to nurse stations, mobile point-of-care systems and
remote physician offices
• allows users to receive orders from any designated location, process
orders and report results, and maintain technical, statistical and account
information
Laboratory Instrument
Interfaces
• provides an automated solution for reviewing test results and completing
patient orders
• reduces the amount of required manual data entry thereby reducing the
likelihood of human error
• reduces time to process laboratory specimens
Radiology Information
Systems
• includes flash card printing, patient scheduling, transcription, patient
indexing by X-Ray film number, film tracking and location
• receives patient data, patient locations and other interdepartmental
communications support
ImageLink®
• provides a complete picture archiving and communications system
(PACS) with comprehensive functionality designed to fit seamlessly with
our other applications
• allows the realization of an electronic health record complete with
diagnostic images
• provides physicians real-time access to diagnostic images via the internet
through ChartLink®
Physical Therapy and
Respiratory Care
• communicates to nursing the appropriate procedures and patient
preparation instructions from orders entered into the CPSI system
• keeps a journal of the orders received and processed
• handles a variety of processing tasks after a patient order is reviewed
• allows a department to customize its results to be sent back to nursing
Pharmacy
• allows the hospital pharmacist to enter and fill physician orders
• performs all of the functions related to patient charging, general ledger
upgrading, re-supply scheduling and inventory reduction/statistics
maintenance
• improves patient care by monitoring drug/drug and food/drug
interactions, allergy contraindications, dosage ranges and duplicate
therapy
• produces drug education information for each patient in an easy-to-read
format
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Patient Care. Our patient care applications allow hospitals to create computerized "patient files" in place of the
traditional paper file systems. This software enables physicians, nurses and other hospital staff to improve the
quality of patient care through increased access to patient information, assistance with projected care requirements
and feedback regarding patient needs. Our software also addresses current safety initiatives in the healthcare
industry such as the transition from written prescriptions and physician orders to computerized physician order
entry. Our patient care software:
Order Entry / Results
Reporting
• provides efficient order and result communication
• automates the entry of patient charges
• reduces "lost" charges and mistakes due to illegibility
• increases efficiency of nursing stations
• provides interactive, real time status reports for orders
Point-of-Care System
• allows nurses to enter patient data into the network at the patient’s
bedside thereby eliminating the duplicate entry of information
Patient Acuity
• utilizes touch-screen and wireless technology
• makes patient information instantly available throughout the entire
hospital system
• categorizes patients according to an assessment of the acuity of the
illness, severity of the symptoms, and projected nursing dependency
• allows nurses to project the total character and amount of care that
should be provided to each patient
ChartLink®
• provides physicians with a secure and interactive portal to patient
information through a hospital’s web site
• optional computerized physician order entry, including the ability to
enter medication and ancillary test and treatment orders
Medication Verification
• verifies the accuracy of patient medication orders at a patient’s bedside
by comparing scans of patient and medication bar codes against past
medication orders for that patient
• screens medication orders for possible patient allergies and/or drug
interactions
Resident Assessment
Instruments
• allows nursing staff to complete time consuming resident reporting
requirements in an expeditious and efficient manner
• generates nursing care plans based on deficiencies in the resident reports
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Medical Practice EHR
Outreach Client Access
• provides medical practices and clinics with a complete CCHITSM
certified electronic medical record
• supports patient account management and insurance processing for
single and multiple practices/clinics
• automates medical practice workflow with an interactive white board,
template driven documentation, image capture/document scanning and
an integrated superbill
• integrated with CPSI’s ChartLink® EMR portal, the module provides
immediate and secure access to the patient’s complete ambulatory and
inpatient history
• supports both hospital-based and remote practices/clinics
• supports patient account management and insurance processing for home
health agencies
• provides complete, regulatory compliant home care tracking
• provides for remote in-home documentation of care
• provides the hospital’s outreach clients, such as physicians, their office
administrators, nursing homes, home health agencies and local
businesses, with remote access to online, real-time, secure patient data as
needed and appropriate for each outreach client
• includes insurance and billing information, diagnosis and procedure
coding, discharge summaries, pharmacy profiles and other clinical and
administrative information
Electronic Forms
• electronic form templates replace paper-based records and care forms
• completed forms become a permanent part of the patient’s electronic
health record
Physician Documentation
• electronic documentation of all aspects of a physician/patient encounter
• documentation is integrated with clinical applications to allow inclusion
of diagnostic results, patient clinical data, patient diagnosis, medications
and orders
• promotes compliance with regulatory standards while assisting in
optimizing reimbursement for services provided
Emergency Department
• designed for the care environment and workflow of a hospital emergency
department
• provides comprehensive and customizable patient tracking boards, real-
time displays of patient locations, statuses and order/results alerts,
computerized physician order entry specific to emergency care and
workflow, evaluation and management coding specific to emergency
department patients, and department-contained order routing and
resultings
Enterprise Applications. We provide software applications that support the products described above and are
useful to all areas of the hospital. These applications include: ad hoc reporting, automatic batch and real-time system
backups, an integrated fax system, archival data repository, document scanning and Microsoft Office integration and
an Application Portal. The Application Portal allows clients to access our applications remotely via Microsoft
Internet Explorer and the Internet without requiring the loading of any additional client software on the accessing
PC. User information and data accessed is secured with HIPAA compliant 128 bit cipher strength Secure Socket
Layer (SSL) encryption. Remote access using the Application Portal results in no discernible difference to the user
in software functionality.
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Support and Maintenance Services
After a customer installs a CPSI system, we provide software application support, hardware maintenance,
continuing education and related services pursuant to a support agreement. The following describes services
provided to customers using CPSI systems.
Total System Support. We believe the quality of continuing customer support is one of the most critical
considerations in the selection of an information system provider. We provide hardware, technical and software
support for all aspects of our system which gives us the flexibility to take the necessary course of action to resolve
any issue. Unlike our competitors who use third-party services for hardware and software support, we provide a
single, convenient and efficient resource for all of our customers’ system support needs. In order to minimize the
impact of a system problem, we train our customer service personnel to be technically proficient, courteous and
prompt. Because a properly functioning information system is crucial to a hospital’s operations, our support teams
are available 24 hours per day to assist customers with any problem that may arise. Customers can also use the
Internet to directly access our support system. This allows customers to communicate electronically with our support
teams at any time. With approximately 480 employees as of December 31, 2014 who provide customer service and
support, we currently have close to a one-to-one support staff to customer ratio.
User Group. All of our customers have the opportunity to be members of our user group from which we solicit
feedback regarding our products. We host a national user group meeting annually. This group meets to discuss and
recommend product modifications and improvements which it then evaluates and prioritizes. Upon confirming that
the desired improvements are technically feasible, we agree to allocate a significant amount of programming time
each year to undertake the requested modification or improvement. The majority of our product enhancements
originate from suggestions from our customers that we receive through the user group structure.
Software Releases. We are committed to providing our customers with software and technology solutions that
will continue to meet their information system needs. To accomplish this purpose, we continually work to enhance
and improve our application programs. As part of this effort, for each customer covered under our general support
agreement, we provide software updates as they become available at no additional cost. We design these
enhancements to be seamlessly integrated into each customer’s existing CPSI system. The benefit of these
enhancements is that each customer, regardless of its original installation date, uses the most advanced CPSI
software available. Through this process, we can keep our customers up-to-date with the latest operational
innovations in the healthcare industry as well as with changing governmental regulatory requirements. Another
benefit of this "one system" concept is that our customer service teams can be more effective in responding to
customer needs because they maintain a complete understanding of and familiarity with the one system that all
customers use.
Purchasing a new information technology system requires the expenditure of a substantial amount of capital
and other resources, and many customers are concerned that these systems will become obsolete as technology
changes. Our periodic product updates eliminate our customers’ concerns about system obsolescence. We believe
providing this benefit is a strong incentive for potential customers to select our products over the products of our
competitors.
Hardware Replacement. As part of our general support agreements, we are also committed to promptly
replacing malfunctioning system hardware in order to minimize the effect of operational interruptions. By offering
all hardware used in our system, we believe we are better able to meet and address all of the information technology
needs of our customers.
Cloud Electronic Health Record (EHR). In some circumstances, we offer Cloud EHR services to customers
via remote access telecommunications. Cloud EHR is a "Software as a Service" or "SaaS" configuration and is in
essence a subscription to access and use application software maintained by CPSI in a cloud environment for a
monthly fee. Under this configuration, a customer is able to obtain access to an advanced EHR without a significant
initial capital outlay. We store and maintain all Cloud EHR customers’ critical patient and administrative data using
TruBridge Cloud Computing Services. These customers access this information remotely through direct
telecommunications connections.
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Forms and Supplies. We offer our customers the forms that they need for their patient and financial records, as
well as their general office supplies. Furnishing these forms and supplies helps us to achieve our objective of being a
one-source solution for a hospital’s complete healthcare information system requirements.
Business Management, Consulting, and Managed Information Technology Services
We offer complementary services through TruBridge, our wholly-owned subsidiary, which can be grouped
into the following categories:
• Business Management Services
• Consulting Services
• Managed Information Technology Services
Business Management Services. Our business management services consist of the following service offerings:
Electronic Billing
Insurance Services
Statement Processing
Accounts Receivable
Management
Payroll Processing
Contract Management
• We provide electronic billing for customers at prices competitive with
other electronic billing vendors. Once a customer processes patient
insurance claims using our system, we then perform the electronic billing
function with no other participation by hospital staff. With this service,
customers do not need to prepare billing files or maintain interfaces with
third-party software, thereby saving the customer both time and money.
• In addition to electronic billing, we offer customers complementary
insurance services, including insurance follow-up, claim eligibility
checking, claim status checking, pharmacy online adjudication, medical
necessity database updates, Medicare Connect access, review of health
services transactions and electronic remittances. Using these services
allows customers to improve their revenue cycle management by
reducing the incidents of invalid claims, monitoring the progress of valid
claims, and ensuring the timely and accurate application of insurance
payments.
• Our customers may choose to have us prepare and distribute all patient
billing statements. We use our knowledge of a customer’s collection
system to produce statements without requiring any action on the part of
the hospital data processing personnel. Because we can connect directly
with a customer’s system, the customer is not required to build and
transfer files to us. All system enhancements are incorporated into the
statement process without having to modify any third-party vendor
interface. Similar to electronic billing, this service saves the customer
both time and money.
• We offer customers the option of using us to perform their patient billing
functions and accounts receivable management. Using this service
allows customers to reduce costs by employing fewer full-time
administrative employees.
• We offer customers the option of using us to perform their payroll
functions, including payroll processing, tax and deduction management,
quarterly and yearly reporting, and electronic pay stubs.
• We offer customers the option of using us to perform audits of payments
from third-party insurers with which a customer executes managed care
contracts to ensure payments are made in accordance with the agreed
upon metrics.
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Consulting Services. Our consulting services consist of the following service offerings:
Revenue Cycle Consulting
Clinical Consulting
Information Technology ("IT")
Consulting
• We offer customers revenue cycle consulting services, including revenue
cycle assessment, process redesign, interim management, benchmarking,
ICD-10 Readiness and custom contracted services. With decades of
experience in healthcare operations, we understand what works in rural
and community healthcare contexts and are able to develop achievable
plans to help customers meet their revenue cycle goals.
• We offer customers clinical consulting services, including computerized
physician order entry adoption, meaningful use achievement, point-of-
care utilization, clinical application roll-out, physician documentation,
medical practice management, medication reconciliation and custom
contracted services. With decades of experience in electronic health
record technology, our consultants are intimately familiar with what is
required to meet regulatory mandates and create useful clinical
information systems for caregivers of all kinds.
• We offer customers IT consulting services, including strategic planning,
IT infrastructure assessment, IT planning, design and deployment, IT
resource services, security risk assessment and custom contract services.
With a clear understanding of the IT issues and challenges faced by rural
and community healthcare enterprises, our consultants can identify a
path that will make best use of a hospital’s existing infrastructure, while
positioning the hospital for the challenges yet to come.
Managed Information Technology ("IT") Services. Our managed IT services consist of the following service
offerings:
Cloud Computing
• We offer customers cloud computing services utilizing server and storage
resources maintained in our SOC 1 accredited data center. Cloud
computing utilizes virtual environments to meet customer processing and
data storage needs for live operations, disaster recovery co-location,
testing and training, and system backups.
Internet Service Provider
• As part of our total information solution, we can provide Internet
connection services to our customers. We also can provide web site
design and hosting services.
Managed Network Services
Server and Storage
Management
Desktop Support
• We offer comprehensive support for LAN, WLAN, WAN and VPN
infrastructures for those customers needing assistance with their data
networks. Security updates, hardware support, network monitoring,
wireless access management, VPN and private point-to-point
connectivity management and monitoring solutions can be subscribed to
based on the client’s unique needs.
• We offer complete management of CPSI-installed server and storage
technology, including monitoring, administration and change
management solutions to enhance client availability strategies for those
important assets.
• We offer timely support for desktop hardware, operating systems, select
application software and peripheral devices. Desktop support offerings
can help expedite problem resolution and ensure employees are not
hindered by technological obstacles.
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Communications Solutions
• We offer a robust set of fault tolerant communications hosting solutions
for web sites and electronic mail, smartphone email integration and DNS
services.
Connectivity Solutions
• We provide a variety of solutions to help ensure clients can stay
connected to the Internet in remote locations, including MPLS, Metro-E,
DSL, DS-1, DS-3 and other options.
Security Services
• We offer complete solutions for protecting the integrity of information
systems and keeping systems compliant with federal security laws,
including HIPAA privacy and security requirements. Solutions for
malware (anti-virus protection), Internet content filtering and firewall
administration can all be provided by CPSI.
Data Center Services
• We offer a SOC 1 accredited data center to house and manage client
servers and storage technologies. Solutions for managing these
environments and the provision of other data center services, such as
disaster recovery co-location and remote testing services, are available.
The following table presents our revenues by major solutions and services as a percentage of total revenues:
Sales revenues:
System sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Business management, consulting and managed IT services . . . . . . . . . .
Year ended December 31,
2014
2013
2012
36.7%
35.9%
27.4%
100.0%
39.7%
35.6%
24.7%
100.0%
39.6%
36.7%
23.7%
100.0%
System Implementation and Training
Conversion Services. When a customer purchases our system, we convert its existing data to the CPSI system.
Our knowledge of hospital data processing, in conjunction with extensive in-house technical expertise, allows us to
accomplish this task in a cost effective manner. When we install a new system, the data conversion has already
occurred so that the system is immediately operational. Our goal is for each customer to be immediately productive
in order not to waste time and money on the costly and inefficient task of maintaining the same data on parallel
systems. Our services also relieve the hospital staff of the time-consuming burden of data conversion.
Training. In order to integrate the new system and to ensure its success, we spend approximately three to four
weeks providing individualized training on-site at each customer’s facility at the time of installation. We directly
train all hospital users, including staff members and healthcare providers, during all hospital shifts in the use of
hardware and software applications. In contrast, some of our competitors train only a hospital’s training staff at an
off-site location. We employ nurses, medical technicians, and providers in addition to our technical training staff in
order to help us communicate more effectively with our customers during the training process.
Technology
Operating Systems and Server Platform. The CPSI system features a Linux operating system, open source
SQL-compliant database, Java™ and a cross-platform user interface (UI). This reliable platform allows CPSI to
provide its clients with an extensive range of capabilities to enhance IT operations and implement other new,
complementary technologies, such as role-based customization and access from various end-user devices. The SQL-
compliant database offers the ability to efficiently mine the mass of clinical data being captured by a hospital EHR
system to meet the hospital's internal demands along with regulatory and interoperability requirements.
15
Server and Storage. Whether managing multiple guest machines on a hypervisor or operating a single bare
metal server, the enterprise class hardware provided as part of CPSI’s turnkey solution is based on individual
customer requirements. The robust infrastructure solutions implemented are scalable while still providing for high
availability, redundancy and data integrity. Certified and trained technicians are employed to provide timely support
and maintenance on all hardware currently supported by the Company.
ClientWare®. CPSI provides a client/server based solution where its ClientWare® application integrates the
Linux environment with other end-user devices. This integration brings together the strengths and flexibility of
many operating environments and devices. The processing power of Linux combined with the communication and
portability aspects of other operating systems creates an information system that allows the use of familiar "point
and click" processing. CPSI’s latest versions of ClientWare® offer easy interface with and access to a wide range of
devices and applications.
Information Availability. EHR availability is crucial for continued patient care during system outages. CPSI
offers several hardware and software options to assist its clients in creating an acceptable data recovery and business
contingency plan based on the suite of applications utilized. These options range from hardware redundancy, real-
time data replication and server clustering to maintaining availability of vital patient information during planned
system maintenance.
Data Security. Protecting individually identifiable health information and other sensitive data is a critical and
essential function of CPSI’s solutions. A variety of industry-standard approaches which meet or exceed regulatory
requirements such as HIPAA and HITECH are employed. To assist in avoiding unauthorized access for the life span
of this data, diverse methods of identification, authentication, authorization and encryption are utilized at various
layers, inclusive of the operating system, application software and hardware. These concepts are shared amongst
servers and other end-user devices and are complemented by our Change Management module which allows the
software change control cycle to be a formal, defined process.
Product Development and Enhancement
We continually work to improve and enhance the CPSI system and to develop new products and services for
our customers. The primary source of ideas for improvements to our products and services comes from our
customers, which submit suggestions to us through our national user group. We believe our interaction with
customers and their communication with each other is the most efficient way to learn about and respond to changes
in the healthcare operating environment. Our management and customer support and service teams play a significant
role in product development by continually monitoring the needs and desires of our customers and our market. In
addition to our customer support and service teams, a Product Development Services division was created in 2008.
This division is responsible for the design, development, quality assurance/testing, and distribution of all application
software. By consolidating all of our development efforts under a single division, we can ensure standardization in
our software development processes and effective utilization of our resources. This approach to research and
development allows us to quickly adapt to technological advances and improve our products and services to better
serve the needs of our customers. As of December 31, 2014, we had 193 employees in our Product Development
Services division, including 9 research and development employees whose dedicated function is to develop new
uses for and applications of technology available in the marketplace. During the years ended December 31, 2014,
2013 and 2012, we expended approximately $2.9 million, $2.8 million and $2.8 million, respectively, on research
and development activities.
Customers, Sales and Marketing
Target Market. The target market for our EHR system consists of small and midsize hospitals of 300 or fewer
acute care beds, with a primary focus on hospitals with 100 or fewer acute care beds. In the United States, there are
approximately 4,200 community hospitals with 300 or fewer acute care beds, with approximately 2,600 of these
having 100 or fewer acute care beds. In addition, we market our products to small specialty hospitals in the United
States that focus on discrete medical areas such as surgery, rehabilitation and long-term acute care. As of the date of
this filing, we have installed our system in over 650 facilities in 46 states and the District of Columbia.
Approximately 94% of our existing customers are hospitals with 100 or fewer acute care beds, while approximately
99% of our existing customers are hospitals with 200 or fewer acute care beds.
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During 2014 we entered the international healthcare information technology marketplace by completing a new
system installation in the Caribbean nation of St. Maarten. We are actively evaluating opportunities in Canada and
believe our EHR system would fit well within the Canadian healthcare system. Our research to date indicates the
Canadian adoption of electronic healthcare systems is approximately five years behind that of the United States
market. We also believe a significant opportunity exists to sell our ambulatory EHR system on a stand-alone basis,
especially to those physician practices located in the same communities as our client hospitals. We believe this
would include a significant number of unique physician practices.
Our goals in the inpatient hospital market are threefold: (1) target those hospitals under 100 beds in the United
States whose vendor has struggled with the federal EHR adoption program, (2) selectively expand into English-
speaking international markets with the initial efforts being focused on Canada and (3) selectively target hospitals in
the 100 to 300 bed market that we believe offer a reasonable chance of sales success based on size, location and
other factors. Our goal in the ambulatory market is to aggressively target physician practices in those communities
where the local hospital is a current CPSI client.
The following table presents our revenues generated from customers located within the US ("domestic") and
all foreign countries, in total ("international").
Year ended December 31,
2014
2013
2012
Sales revenues:
Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 203,730,687
1,011,450
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
$ 204,742,137
$ 200,863,332
—
$ 200,863,332
$ 183,309,403
—
$ 183,309,403
Sales Staff. Most of our new customers are either referrals from our existing customers or approach us directly
based on our name recognition in the rural and community hospital EHR market. Our sales lead qualification
process allows our new prospect sales staff to be targeted in their efforts, reducing the need for a large sales force.
As of December 31, 2014, we had 38 employees dedicated to direct sales, 17 of whom concentrate on new
prospects, and 21 of whom are responsible for the sale of additional products and services to existing customers. We
hire our sales representatives from our existing employees. Over three-quarters of our sales representatives have
over 10 years of experience with the Company, including experience in installation, training and customer support.
Our new prospects sales representatives have defined geographic territories in the United States in which to target
new customers. Our sales representatives who sell to existing customers have assigned hospitals within their
territory, which is also geographically based. A significant portion of the compensation for all sales personnel
except for administrative support staff is commission based.
Marketing Strategy. Our primary marketing strategy is to generate referrals from our existing customers and
directly solicit potential users through presentations at industry seminars and trade shows. Due to the success of the
ARRA in fostering EHR adoption, 98% of the hospitals in the United States have implemented an EHR system, the
vast majority of which are certified as in compliance with the requirements of the ARRA. In order to differentiate
our EHR and related products and services offerings, we have undertaken an extensive re-branding project focused
on our use of new technologies and our customer implementation and support model that is specifically focused on
the rural and community hospital market. For hospitals that we have targeted as potential customers, most of our
direct sales efforts involve product demonstrations, site visits and meetings with hospital management. The typical
sales cycle of an EHR system usually takes six to eighteen months from the time of initial contact to the signing of a
contract. Therefore, we believe it is important for our sales staff to dedicate a substantial amount of time and energy
to building relationships with potential new customers. We do not conduct extensive marketing activities and
promotions because hospitals are easily identified, finite in number and generally send a request for proposal to
vendors when they contemplate the purchase of a hospital information system.
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Backlog
Backlog consists of revenues we reasonably expect to recognize over the next twelve months under existing
contracts. The revenues to be recognized may relate to a combination of one-time fees for system sales and recurring
fees for support and maintenance, business management, consulting and managed IT services. As of December 31,
2014, we had a twelve-month backlog of approximately $36 million in connection with non-recurring system
purchases and approximately $123 million in connection with recurring payments under support and maintenance,
business management, consulting and managed IT services. The backlog amounts exclude amounts to be recognized
in subsequent periods related to First Generation Meaningful Use Installment Plans (see Management's Discussion
and Analysis for a detailed discussion of these arrangements). As of December 31, 2013, we had a twelve-month
backlog of approximately $51 million in connection with non-recurring system purchases and approximately $116
million in connection with recurring payments under support and maintenance, business management, consulting
and managed IT services.
Competition
The market for our products and services is competitive, and we expect additional competition from
established and emerging companies in the future. Our market is characterized by rapidly changing technology,
global shifts in the healthcare system, evolving user needs and impactful regulatory and reimbursement changes. We
believe the principal competitive factors that hospitals consider when choosing between us and our competitors are:
•
•
•
•
•
•
•
product features, functionality and performance;
level of customer service and satisfaction;
ease of integration and speed of implementation;
product price;
knowledge of the healthcare industry;
sales and marketing efforts; and
company reputation.
Our principal competitors are Medical Information Technology, Inc. ("Meditech"), Healthland Inc.
("Healthland"), and MEDHOST, Inc. ("MEDHOST"). Meditech, Healthland and MEDHOST compete with us
directly in our target market of small and midsize hospitals. These companies offer products and systems that are
comparable to our system and address the needs of hospitals in the markets we serve.
Our secondary competitors include McKesson Corporation, Epic Systems Corporation, Cerner Corporation,
Quality Systems, Inc. and Siemens Corporation. These companies are significantly larger than we are, and they
typically sell their products and services to larger hospitals outside of our target market. However, they will
sometimes compete with us directly or, more commonly, a larger health system who uses a system from one of these
companies will offer it to a smaller hospital as part of a merger or alliance. Our secondary competitors also include
Prognosis Health Information Systems LLC and Razor Insights, LLC, which are smaller than us.
We also face competition from providers of practice management systems, general decision support and
database systems and other segment-specific applications. Any of these companies as well as other technology or
healthcare companies could decide at any time to specifically target hospitals within our target market.
A number of existing and potential competitors are more established than we are and have greater name
recognition and financial, technical and marketing resources than we have. Products of our competitors may have
better performance, lower prices and broader market acceptance than our products. We expect that competition will
continue to increase.
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Health Information Security and Privacy Practices
The Health Insurance Portability and Accountability Act of 1996 ("HIPAA") is a federal law that affects the
use, disclosure, transmission and storage of certain individually identifiable health information, referred to as
"protected health information," and that was enacted for the purpose of, among other things, protecting the privacy
and security of protected health information. As directed by HIPAA, the Department of Health and Human Services
(the "DHHS") has promulgated standards and rules for certain electronic health transactions, code sets, data security,
unique identification numbers and privacy of protected health information. HIPAA and the standards promulgated
by DHHS apply to certain health plans, healthcare clearinghouses and healthcare providers (referred to as "covered
entities"), which includes our hospital customers. The Health Information Technology for Economic and Clinical
Health Act and its implementing regulations published in January 2013 (the "HITECH Act") significantly expand
HIPAA by extending privacy and security standards to "business associates" of healthcare providers that are covered
entities. Under the HITECH Act, business associates are required to establish administrative, physical and technical
safeguards and are subject to direct penalties for violations. Certain of our services, including those provided
through our wholly-owned subsidiary, TruBridge, frequently entail us acting as a healthcare clearinghouse and/or in
the capacity of a business associate to the hospitals that we serve. As a result, we are covered by the patient privacy
and security standards of HIPAA and subject to oversight by DHHS. We believe that we have taken all necessary
steps to comply with HIPAA, as it applies to us as a business associate, but it is important to note that DHHS could,
at any time in the future, adopt new rules or modify existing rules in a manner that could require us to change our
systems or operations.
Internal Management Control System
We have developed and maintain an automated enterprise management system which permits us to manage
not only all of our internal management, accounting and personnel functions, but also all information relating to
each customer’s information system. Our system maintains detailed records of all information regarding each
customer’s system, including all system specifications, service history and customer communications, among other
things. This internal control system helps us to more effectively respond to customer support needs through
complete and current system information and through situation-based problem solving.
Intellectual Property
We regard some aspects of our internal operations, software and documentation as proprietary, and rely
primarily on a combination of contract and trade secret laws to protect our proprietary information. We believe,
because of the rapid pace of technological change in the computer software industry, trade secret and copyright
protection is less significant than factors such as the knowledge, ability and experience of our employees, frequent
software product enhancements and the timeliness and quality of our support services. We cannot guarantee that
these protections will be adequate or that our competitors will not independently develop technologies that are
substantially equivalent or superior to our technology.
We do not believe our software products or other CPSI proprietary rights infringe on the property rights of
third parties. However, we cannot guarantee that third parties will not assert infringement claims against us with
respect to current or future software products or that any such assertion may not require us to enter into royalty
arrangements or result in costly litigation.
Employees
As of December 31, 2014, we had 1,379 employees, almost all of whom are located at our offices in Mobile,
Fairhope and Lanett, Alabama and Monroe, Louisiana. Our employees can be grouped according to the following
general categories: 482 in software services and support, 509 in business management, consulting and managed IT
services, 97 in information technology services and support, 193 in product development services, 49 in sales and
marketing and 49 in administration. Our general practice is to recruit recent college graduates for entry-level
positions and then promote these individuals within the organization to fill vacancies in higher positions. We also
hire nurses and other medically-trained professionals in connection with our support services.
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Since 1991, we have maintained a non-qualified discretionary profit-sharing plan under which all full-time,
non-equity compensated and non-commission compensated employees with three years of uninterrupted service are
eligible to participate. The plan is designed to provide each eligible employee with periodic cash bonuses based on
our profitability. Each eligible employee receives a pro rata share of the amount of cash distributed under the profit-
sharing plan based on the amount of his or her base salary compared to the sum of the salaries of all participating
employees. Our profit-sharing plan is not a qualified plan for tax purposes or a guaranteed benefit. Contributions to
the plan are made periodically at the sole discretion of the Board of Directors. During 2014, we distributed
approximately $4.3 million under this profit-sharing plan. We plan to continue to make distributions under this plan
based on our profitability.
We are fortunate to have a high rate of employee retention, with our executive officers having an average
tenure in excess of 22 years. Our performance depends in significant part on our ability to attract, train and retain
highly qualified personnel. None of our employees are represented by a labor union, and we believe our relations
with our employees are good.
Executive Officers
The executive officers of CPSI serve at the pleasure of the Board of Directors. Set forth below is a list of the
current executive officers of CPSI and a brief explanation of each individual’s principal employment during the last
five years.
J. Boyd Douglas – President and Chief Executive Officer. J. Boyd Douglas, age 48, has served as our
President and Chief Executive Officer since May 2006. He was elected as a director in March 2002. Mr. Douglas
began his career with us in August 1988 as a Financial Software Support Representative. From May 1990 until
November 1994, Mr. Douglas served as Manager of Electronic Billing, and from December 1994 until June 1999, he
held the position of Director of Programming Services. From July 1999 until May 2006, Mr. Douglas served as our
Executive Vice President and Chief Operating Officer. Mr. Douglas’s wife’s sister’s husband, Mr. Patrick A. Immel,
is an executive officer of the Company. Mr. Immel is not a "family member" of Mr. Douglas under NASDAQ
Listing Rule 5605.
David A. Dye – Chief Financial Officer, Secretary and Treasurer. David A. Dye, age 45, has served as our
Chief Financial Officer, Secretary and Treasurer since July 1, 2010. Mr. Dye served as our President and Chief
Executive Officer from July 1999 to May 2006. He was elected as a director in March 2002 and has served as our
Chairman of the Board since May 2006. Mr. Dye began his career with CPSI in May 1990 as a Financial Software
Support Representative and served in various capacities until July 1999. Mr. Dye has served as a director of Bulow
Biotech Prosthetics, LLC, a company headquartered in Nashville, Tennessee that operates prosthetic clinics in the
Southeastern United States, since July 2006.
Victor S. Schneider – Executive Vice President–Corporate and Business Development. Victor S.
Schneider, age 56, has served as our Executive Vice President–Corporate and Business Development since January
2013. Prior to his appointment as Executive Vice President – Corporate and Business Development, Mr. Schneider
served as our Senior Vice President – Corporate and Business Development since December 2005. Mr. Schneider is
responsible for revenue generation efforts, customer relations, strategic growth initiatives and positioning, and
market execution. Mr. Schneider began his career with us in June 1983 as Sales Manager. He served in that capacity
until January 1997 when he was promoted to Sales Director. He served as our Vice President–Sales and Marketing
from July 1999 until December 2005.
Robert D. Hinckle – Senior Vice President–Software Services. Robert D. Hinckle, age 45, served as our
Vice President–Software Services from October 2004 until January 2013 and has served as our Senior Vice
President – Software Services since January 2013. Mr. Hinckle is responsible for overseeing all aspects of the
installation and support of our software products. Since beginning his career with us in 1995 as a Financial Software
Support Representative, Mr. Hinckle has worked in various positions in our Software Services Division, including
Team Manager, Assistant Director and Director of that division.
Troy D. Rosser – Senior Vice President–Sales. Troy D. Rosser, age 50, has served as our Senior Vice
President–Sales since January 2012, having previously served as Vice President – Sales since October 2005.
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Mr. Rosser is responsible for overseeing all of our sales and marketing efforts. Mr. Rosser began his career with us
in March 1989 as a Financial Software Support Representative. In 1992, Mr. Rosser was transferred to the Sales and
Marketing division where he has worked in various positions, including Sales Manager and, from October 2000
until October 2005, Director of Sales.
Michael K. Muscat, Jr. – Senior Vice President–Product Development Services. Michael K. Muscat, Jr.,
age 41, has served as our Senior Vice President – Product Development Services since March 2008. Mr. Muscat is
responsible for overseeing all aspects of the development, quality assurance/testing, documentation, and distribution
of all application software. Mr. Muscat began his career with us in July 1996 as a Software Support Representative.
Mr. Muscat then served as a Programmer and Manager of Outsourcing Services. From June 2002 to May 2006,
Mr. Muscat served as the Director of Business Management Services and from May 2006 until March 2008 as the
Vice President of Business Management Services.
In January 2013, the Company announced the formation of Trubridge, LLC ("TruBridge"), a wholly-owned
subsidiary of CPSI. The executive officers of TruBridge serve at the pleasure of the Board of Directors of CPSI. Set
forth below is a list of the current executive officers of TruBridge and a brief explanation of each individual’s
principal employment during the last five years.
Christopher L. Fowler – President–TruBridge. Christopher L. Fowler, age 39, has served as the President
of TruBridge since its formation in January 2013. Mr. Fowler is responsible for overseeing all aspects of the
business management, consulting and managed IT services we provide to our customers through TruBridge. Prior to
the formation of TruBridge, Mr. Fowler served as CPSI’s Vice President – Business Management Services since
March 2008. Mr. Fowler began his career with us in May 2000 as a Software Support Representative and later as a
manager of Financial Software Services. From August 2004 until March 2008, Mr. Fowler served as Assistant
Director and Director of Business Management Services.
Patrick A. Immel – Senior Vice President of Professional Services–TruBridge. Patrick A. Immel, age 44,
has served as the Senior Vice President of Professional Services of TruBridge since its formation in January 2013.
Mr. Immel is responsible for overseeing the managed IT and consulting services we provide to our customers
through TruBridge. Prior to the formation of TruBridge, Mr. Immel served as CPSI’s Vice President–Information
Technology Services since January 2000. Mr. Immel began his career with us in July 1993 as a Financial Software
Support Representative. Since that time, Mr. Immel has served as a programmer, Manager of Technical Support and
Director of Information Technology Services. Mr. Immel’s wife’s sister’s husband, Mr. J. Boyd Douglas, is an
executive officer of the Company. Mr. Douglas is not a "family member" of Mr. Immel under NASDAQ Listing
Rule 5605.
Company Web Site
The Company maintains a web site at http://www.cpsi.com. The Company makes available on its web site,
free of charge, its Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K,
and all amendments to those reports, as soon as it is reasonably practicable after such material is electronically filed
with the Securities and Exchange Commission. The Company is not including the information contained on or
available through its web site as a part of, or incorporating such information into, this Annual Report on Form 10-K.
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ITEM 1A.
RISK FACTORS
There is significant uncertainty in the healthcare industry, both as a result of recently enacted legislation and
changing government regulation, which may have a material adverse impact on the businesses of our hospital
customers and ultimately on our business, financial condition and results of operations.
The healthcare industry is subject to changing political, economic and regulatory influences that may affect
the procurement processes and operation of healthcare facilities, including our hospital customers. During the past
several years, the healthcare industry has been subject to an increase in governmental regulation of, among other
things, reimbursement rates and certain capital expenditures.
Recently enacted public laws reforming the U.S. healthcare system may have an impact on our business. The
Patient Protection and Affordable Care Act (H.R. 3590; Public Law 111-148) (the "ACA") and The Health Care and
Education Reconciliation Act of 2010 (H.R. 4872) (the "Reconciliation Act"), which amends the ACA (collectively
the "Health Reform Laws"), were signed into law in March 2010. The Health Reform Laws contain various
provisions which impact us and our customers. Some of these provisions have a positive impact, by expanding the
use of electronic health records in certain federal programs, for example, while others, such as reductions in
reimbursement for certain types of providers, have a negative impact due to fewer available resources. Increases in
fraud and abuse penalties may also adversely affect participants in the healthcare sector, including us.
Among other things, the Health Reform Laws require nearly all individuals to have health insurance, expand
Medicaid eligibility, mandate material changes to the delivery of healthcare services and reduce the reimbursement
paid for such services in order to generate savings in the Medicare program. The Health Reform Laws also modify
certain payment systems to encourage more cost-effective care and a reduction of inefficiencies and waste, including
through new tools to address fraud and abuse.
It is likely that the Health Reform Laws will affect hospitals differently depending upon the populations they
serve and their payor mix. Our target market of rural and community hospitals typically serve higher uninsured
populations than larger urban hospitals and rely more heavily on Medicare and Medicaid for reimbursement. It
remains to be seen whether the increase in the insured population for rural and community hospitals will be
sufficient to offset actual and proposed additional cuts in Medicare and Medicaid reimbursements contained in the
Health Reform Laws.
The Health Reform Laws will ultimately lead to significant changes in the healthcare system. Because not all
of the administrative rules implementing the Health Reform Laws have been finalized, and because of ongoing
federal fiscal budgetary pressures yet to be resolved for federal health programs, the full impact of the legislation
and of further statutory and regulatory actions to reform healthcare on our business is unknown, but there can be no
assurances that the legislation will not adversely impact either our operational results or the manner in which we
operate our business. Healthcare industry participants may respond to the Health Reform Laws by reducing their
investments or postponing investment decisions, including investments in our solutions and services.
Various legislators have announced that they intend to examine further proposals to reform certain aspects of
the U.S. healthcare system. Healthcare providers may react to these proposals, and the uncertainty surrounding such
proposals, by curtailing or deferring investments, including those for our systems and related services. Cost-
containment measures instituted by healthcare providers as a result of regulatory reform or otherwise could result in
a reduction in the allocation of capital funds. Such a reduction could have an adverse effect on our ability to sell our
systems and related services. On the other hand, changes in the regulatory environment have increased and may
continue to increase the needs of healthcare organizations for cost-effective data management and thereby enhance
the overall market for healthcare management information systems. We cannot predict what effect, if any, such
additional proposals or healthcare reforms might have on our business, financial condition and results of operations.
As existing regulations mature and become better defined, we anticipate that these regulations will continue to
directly affect certain of our products and services, but we cannot fully predict the effect at this time. We have taken
steps to modify our products, services and internal practices as necessary to facilitate our compliance with the
regulations, but there can be no assurance that we will be able to do so in a timely or complete manner. Achieving
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compliance with these regulations could be costly and distract management’s attention and divert other company
resources, and any noncompliance by us could result in civil and criminal penalties.
The healthcare industry is heavily regulated at the local, state and federal levels. Our failure to comply with
regulatory requirements could create liability for us, result in adverse publicity and negatively affect our
business.
The healthcare industry is heavily regulated and is constantly evolving due to the changing political,
legislative and regulatory landscapes. In some instances, the impact of these regulations on our business is direct to
the extent that we are subject to these laws and regulations ourselves. However, these regulations also impact our
business indirectly as, in a number of circumstances, our solutions, devices and services must be capable of being
used by our customers in a way that complies with those laws and regulations, even though we may not be directly
regulated by the specific healthcare laws and regulations. There is a significant number of wide-ranging regulations,
including regulations in the areas of healthcare fraud, e-prescribing, claims processing and transmission, medical
devices, the security and privacy of patient data and interoperability standards, that may be directly or indirectly
applicable to our operations and relationships or the business practices of our customers. Specific areas that are
subject to increased regulation include, but are not limited to, the following:
Healthcare Fraud. Federal and state governments continue to enhance regulation of and increase their scrutiny
over practices potentially involving healthcare fraud, waste and abuse by healthcare providers whose services are
reimbursed by Medicare, Medicaid and other government healthcare programs. Our healthcare provider customers
are subject to laws and regulations regarding fraud and abuse that, among other things, prohibit the direct or indirect
payment or receipt of any remuneration for patient referrals, or arranging for or recommending referrals or other
business paid for in whole or in part by these federal or state healthcare programs. Federal enforcement personnel
have substantial funding, powers and remedies to pursue suspected or perceived fraud and abuse. The effect of this
government regulation on our customers is difficult to predict. Many of the regulations applicable to our customers
and that may be applicable to us, including those relating to marketing incentives offered in connection with medical
device sales, are vague or indefinite and have not been interpreted by the courts. They may be interpreted or applied
by a prosecutorial, regulatory or judicial authority in a manner that could broaden their applicability to us or require
our customers to make changes in their operations or the way in which they deal with us. If such laws and
regulations are determined to be applicable to us and if we fail to comply with any applicable laws and regulations,
we could be subject to civil and criminal penalties, sanctions or other liability, including exclusion from government
healthcare programs, which could have a material adverse effect on our business, results of operations and financial
condition. Even an unsuccessful challenge by a regulatory or prosecutorial authority of our activities could result in
adverse publicity, could require a costly response from us and could adversely affect our business, results of
operations and financial condition.
E-Prescribing. The use of our solutions by physicians for electronic prescribing and electronic routing of
prescriptions via the Surescripts network to pharmacies is governed by federal and state laws. States have differing
regulations that govern the electronic transmission of certain prescriptions and prescription requirements. Standards
adopted by the National Council for Prescription Drug Programs and regulations adopted by the Centers for
Medicare and Medicaid Services ("CMS") related to "EPrescribing and the Prescription Drug Program" set forth
implementation standards for the transmission of electronic prescriptions. These standards are detailed and broad,
and cover not only routing transactions between prescribers and pharmacies, but also electronic eligibility, formulary
and benefits inquiries. In general, regulations in this area can be burdensome and evolve regularly, meaning that any
potential benefits to our customers from utilizing such solutions and services may be superseded by a newly-
promulgated regulation that adversely affects our business model. Our efforts to provide solutions that enable our
customers to comply with these regulations could be time consuming and expensive.
Claims Processing and Transmission. Our system electronically transmits medical claims by physicians to
patients’ payors for immediate approval and reimbursement. In addition, we offer business management services that
include the manual and electronic processing and submission of medical claims by healthcare providers to patients’
payors for approval and reimbursement. Federal law provides that it is both a civil and a criminal violation for any
person to submit, or cause to be submitted, a claim to any payor, including, without limitation, Medicare, Medicaid
and all private health plans and managed care plans, seeking payment for any service or product that overbills or
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bills for items that have not been provided to the patient. We have in place policies and procedures that we believe
assure that all claims that are transmitted by our system and through our services are accurate and complete,
provided that the information given to us by our customers is also accurate and complete. If, however, we do not
follow those procedures and policies, or they are not sufficient to prevent inaccurate claims from being submitted,
we could be subject to substantial liability including, but not limited to, civil and criminal liability. Additionally, any
such failure of our billing and collection services to comply with these laws and regulations could adversely affect
demand for our services and could force us to expend significant capital, research and development, and other
resources to address the failure.
In most cases where we are permitted to do so, we calculate charges for our billing and collection services
based on a percentage of the collections that our customers receive as a result of our services. To the extent that
violations or liability for violations of these laws and regulations require intent, it may be alleged that this
percentage calculation provides us or our employees with incentive to commit or overlook fraud or abuse in
connection with submission and payment of reimbursement claims. CMS has stated that it is concerned that
percentage-based billing services may encourage billing companies to commit or to overlook fraudulent or abusive
practices.
A portion of our business involves billing Medicare claims on behalf of our clients. In an effort to combat
fraudulent Medicare claims, the federal government offers rewards for reporting of Medicare fraud which could
encourage others to subject us to a charge of fraudulent claims, including charges that are ultimately proved to be
without merit.
As discussed below, the HIPAA security and privacy standards also affect our claims transmission services,
since those services must be structured and provided in a way that supports our customers’ HIPAA compliance
obligations.
Regulation of Medical Devices. The United States Food and Drug Administration (the "FDA") has determined
that certain of our solutions, such as our ImageLink® product, are medical devices that are actively regulated under
the Federal Food, Drug and Cosmetic Act, as amended. If other of our solutions are deemed to be actively regulated
medical devices by the FDA, we could be subject to extensive requirements governing pre- and post-marketing
activities including pre-market notification clearance. Complying with these medical device regulations is time
consuming and expensive, and our marketing and other sales activities could be subject to unanticipated and
significant delays. Further, it is possible that the FDA may become more active in regulating software and medical
devices that are used in the healthcare industry. If we are unable to obtain the required regulatory approvals for any
such software or medical devices, our short- to long-term business plans for these solutions or medical devices could
be delayed or canceled and we could face FDA refusal to grant pre-market clearance or approval of products;
withdrawal of existing clearances and approvals; fines, injunctions or civil penalties; recalls or product corrections;
production suspensions; and criminal prosecution. FDA regulation of our products could increase our operating
costs, delay or prevent the marketing of new or existing products, and adversely affect our revenue growth.
Security and Privacy of Patient Information. Federal, state and local laws regulate the confidentiality and
security of patient records and the circumstances under which those records may be released. These regulations
govern both the disclosure and use of confidential patient medical record information and require the users of such
information to implement specified security and privacy measures. United States regulations currently in place
governing electronic health data transmissions continue to evolve and are often unclear and difficult to apply.
In the United States, HIPAA regulations require national standards for some types of electronic health
information transactions and the data elements used in those transactions, security standards to ensure the integrity
and confidentiality of health information, and standards to protect the privacy of individually identifiable health
information. Covered entities under HIPAA, which include healthcare organizations such as our customers, and our
claims processing, transmission and submission services, are required to comply with the privacy standards,
transaction regulations and security regulations. Moreover, HITECH and associated regulatory requirements extend
many of the HIPAA obligations, formerly imposed only upon covered entities, to business associates as well. As a
business associate of our customers who are covered entities, we were in most instances already contractually
required to ensure compliance with the HIPAA regulations as they pertain to the handling of covered customer data.
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However, the extension of these HIPAA obligations to business associates by law has created additional liability
risks related to the privacy and security of individually identifiable health information.
Evolving HIPAA and HITECH-related laws or regulations could restrict the ability of our customers to obtain,
use or disseminate patient information. This could adversely affect demand for our solutions and devices if they are
not re-designed in a timely manner in order to meet the requirements of any new interpretations or regulations that
seek to protect the privacy and security of patient data or enable our customers to execute new or modified
healthcare transactions. We may need to expend additional capital and software development and other resources to
modify our solutions to address these evolving data security and privacy issues. Furthermore, our failure to maintain
the confidentiality of sensitive personal information in accordance with the applicable regulatory requirements could
damage our reputation and expose us to claims, fines and penalties.
Federal and state statutes and regulations have granted broad enforcement powers to regulatory agencies to
investigate and enforce compliance with these privacy and security laws and regulations. Federal and state
enforcement personnel have substantial funding, powers and remedies to pursue suspected or perceived violations. If
we fail to comply with any applicable laws or regulations, we could be subject to civil penalties, sanctions or other
liability. Enforcement investigations, even if meritless, could have a negative impact on our reputation, cause us to
lose existing customers or limit our ability to attract new customers.
ARRA Meaningful Use Program. Various federal and state government agencies are developing standards that
could become mandatory for systems purchased by entities that are funded by these agencies. For example, the
ARRA requires "meaningful use of certified electronic health record technology" by healthcare providers by 2015 in
order to receive incentive payments. Regulations have been issued that identify standards and implementation
specifications and establish the certification standards for qualifying EHR technology. Nevertheless, these standards
and specifications are subject to interpretation by the entities designated to certify such technology. While a
combination of our solutions has been certified as meeting both stage one and stage two standards for certified
electronic health record technology, the regulatory standards to achieve certification will continue to evolve over
time. We may incur increased development costs and delays in delivering solutions if we need to upgrade our
software or healthcare devices to be in compliance with these varying and evolving standards. In addition, delays in
interpreting these standards may result in postponement or cancellation of our customers’ decisions to purchase our
software solutions. If our software solutions are not compliant with these evolving standards, our market position
and sales could be impaired and we may have to invest significantly in changes to our software solution.
Interoperability Standards. Our customers are concerned with and often require that our software and systems
be interoperable with other third party healthcare information technology systems. Market forces or governmental
or regulatory authorities could create software interoperability standards that would apply to our software and
systems, and if our software and systems are not consistent with those standards, we could be forced to incur
substantial additional development costs. For example, the HITECH Act contains interoperability standards that
healthcare providers are required to adhere to in order to receive stimulus funds from the federal government under
the ARRA. Compliance with these and related standards is becoming a competitive requirement and, although a
combination of our solutions has been certified as meeting all such required interoperability standards to date,
maintaining such compliance with these varying and evolving rules may result in increased development costs and
delays in upgrading our customer software and systems. To the extent these rules are narrowly construed,
subsequently changed or supplemented, or that we are delayed in achieving certification under these evolving rules
for applicable products, our customers may postpone or cancel their decisions to purchase or implement our
software and systems.
As it relates specifically to interoperability, during 2013 we announced our membership in CommonWell
Health Alliance ("CommonWell"), a not-for-profit trade association comprised of healthcare information technology
vendors devoted to the notion that patient data should be safely, securely and immediately available to patients and
healthcare providers to support better care delivery, regardless of where that care occurs. CommonWell is
committed to fostering standards that make this possible, and to having healthcare information technology
companies embed these capabilities natively and cost effectively into their EHR systems. Despite our membership
in CommonWell, there is no guarantee that we will successfully manage the interoperability of our software and
systems with third-party health IT providers.
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Standards for Submission of Healthcare Claims. CMS has mandated the use of new patient codes for reporting
medical diagnosis and inpatient procedures, referred to as the ICD-10 codes. CMS is requiring all providers, payors,
clearinghouses and billing services to utilize these ICD-10 codes when submitting claims for payment. ICD-10
codes will affect medical diagnosis and inpatient procedure coding for everyone covered by HIPAA, not just those
who submit Medicare or Medicaid claims. Claims for services provided on or after October 1, 2015 must use
ICD-10 codes for medical diagnosis and inpatient procedures or they will not be paid.
We do not anticipate significant remaining costs associated with implementing the use of the ICD-10 codes
within our products and services. However, if our products and services do not accommodate CMS mandates at any
future date, customers may cease to use those products and services that are not compliant and may choose
alternative vendors and products that are compliant. This could adversely impact future revenues.
Economic, market and other factors may cause a decline in spending for information technology and services by
our current and prospective customers which may result in less demand for our products, lower prices and,
consequently, lower revenues and a lower revenue growth rate.
The purchase of our information system involves a significant financial commitment by our customers. At the
same time, the healthcare industry faces significant financial pressures that could adversely affect overall spending
on healthcare information technology and services. For example, the recent economic recession and continued
decrease in availability of credit, combined with actual and potential reductions in federal and state funding for
Medicare and Medicaid, has caused hospitals to reduce, eliminate or postpone information technology related and
other spending. To the extent spending for healthcare information technology and services declines or increases
slower than we anticipate, demand for our products and services, as well as the prices we charge, could be adversely
affected. Accordingly, we cannot assure you that we will be able to increase or maintain our revenues or our revenue
growth rate.
There are a limited number of hospitals in our target market. Saturation or consolidation in the healthcare
industry could result in the loss of existing customers, a reduction in our potential customer base and downward
pressure on the prices of our products and services.
The limited number of hospitals with 300 or fewer acute care beds in our general target market, coupled with
the accelerated adoption of EHRs resulting from the ARRA's EHR incentive program, has resulted in an ever
narrowing market for new system installations which could materially and adversely impact our business, financial
condition and operating results.
We have identified opportunities for continued growth and expansion in the form of (1) an expanded
replacement market for EHRs as certain existing EHR vendors have struggled and are expected to continue to
struggle with the expanding requirements of the ARRA's EHR adoption program, (2) selective expansion into
English-speaking international markets, (3) selective expansion within the 100 to 300 bed hospital market, and (4)
targeted expansion of the footprint for our ambulatory solutions by aggressively targeting physician practices in
those communities where the local hospital is a current CPSI customer. Although we have formulated strategic
responses for capitalizing on each of the identified opportunities, there is no guarantee that such responses will
ultimately prove successful. Additionally, to the extent that these opportunities fail to develop or develop more
slowly than expected, our business, financial condition and operating results could be materially and adversely
impacted.
Furthermore, many healthcare providers have consolidated to create larger healthcare delivery enterprises with
greater market power. If this consolidation continues, we could lose existing customers and could experience a
decrease in the number of potential purchasers of our products and services. The loss of existing and potential
customers due to industry consolidation could cause our revenue growth rate to decline.
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Volatility in and disruption to the global capital and credit markets and tightened lending standards may
adversely affect our ability to access credit in the future, the cost of any credit obtained in the future, and the
financial soundness of our customers and our business.
Domestic and international events during the last several years have resulted in volatility and disruption to the
global capital and credit markets, manifested in the bankruptcy or restructuring of certain financial institutions and
reduced lending activity by other financial institutions. Although certain indices and economic data have shown
signs of stabilization in the United States and certain global markets, there can be no assurance that these
improvements will be broad-based or sustainable. While the Company does not currently have any debt, continued
or increased volatility and disruption in the global capital and credit markets may adversely affect the availability,
terms and cost of credit should we seek it in the future. Although we believe that our operating cash flow and
financial assets will give us the ability to meet our financing needs for the foreseeable future, there can be no
assurance that the continued or increased volatility and disruption in the global capital and credit markets will not
impair our liquidity or increase the costs of any future borrowing.
Our business could also be negatively impacted to the extent that our hospital customers experience
disruptions resulting from tighter capital and credit markets, the recent economic recession or cuts in Medicare and
Medicaid funding. As a result, hospitals may modify, delay or cancel plans to purchase our software systems or
services. Additionally, if hospitals’ operating and financial performance deteriorates, or if they are unable to make
scheduled payments or obtain credit, they may not be able to pay, or may delay payment of, accounts receivable
owed to us. Any inability of customers to pay us for our products and services may adversely affect our earnings and
cash flow.
Tightened lending standards and the absence of third-party credit has resulted in many of our hospital
customers seeking financing arrangements from us to purchase our software systems and services. These financing
arrangements impact our short-term operating cash flow and cash available. Should the requests for these financing
arrangements continue or increase, our business could be negatively impacted by our inability to finance these
arrangements. In addition, the absence of credit could negatively impact our existing financing receivables should
our customers with financing arrangements be unable to meet their obligations.
Competition with companies that have greater financial, technical and marketing resources than we have could
result in a loss of customers and/or a lowering of prices for our products, causing a decrease in our revenues
and/or market share.
Our principal competitors are Meditech, Healthland and MEDHOST. Meditech, Healthland and MEDHOST
compete with us directly in our target market of rural and community hospitals with 300 or fewer acute care beds.
These companies offer products and services that are comparable to our system and are designed to address the
needs of rural and community hospitals.
Our secondary competitors include McKesson Corporation, Epic Systems Corporation, Cerner Corporation,
Quality Systems, Inc., Siemens Corporation, Prognosis Health Information Systems LLC, and Razor Insights, LLC.
Most of these companies are significantly larger than we are, and they typically sell their products and services to
larger hospitals outside of our target market. However, they sometimes compete directly with us. We also face
competition from providers of practice management systems, general decision support and database systems and
other segment-specific applications, as well as from healthcare technology consultants. Any of these companies, as
well as other technology or healthcare companies, could decide at any time to specifically target hospitals within our
target market.
A number of existing and potential competitors are more established than we are and have greater name
recognition and financial, technical and marketing resources. Products of our competitors may have better
performance, lower prices and broader market acceptance than our products. We expect increased competition that
could cause us to lose customers, lower our prices to remain competitive and, consequently, experience lower
revenues, revenue growth and profit margins.
27
Our failure to develop new products or enhance current products in response to market demands could adversely
impact our competitive position and require substantial capital resources to correct.
The needs of hospitals in our target market are subject to rapid change due to government regulation, trends in
clinical care practices and technological advancements. As a result of these changes, our products may quickly
become obsolete or less competitive. New product introductions and enhancements by our competitors that more
effectively or timely respond to changing industry needs may weaken our competitive position.
We continually redesign and enhance our products to incorporate new technologies and adapt our products to
ever-changing hardware and software platforms. Often we face difficult choices regarding which new technologies
to adopt. If we fail to anticipate or respond adequately to technological advancements, or experience significant
delays in product development or introduction, our competitive position could be negatively affected. Moreover, our
failure to offer products acceptable to our target market could require us to make significant capital investments and
incur higher operating costs to redesign our products, which could negatively affect our financial condition and
operating results.
Our products assist clinical decision-making and related care by capturing, maintaining and reporting relevant
patient data. If our products fail to provide accurate and timely information, our customers could assert claims
against us that could result in substantial cost to us, harm our reputation in the industry and cause demand for
our products to decline.
We provide products that assist clinical decision-making and related care by capturing, maintaining and
reporting relevant patient data. Our products could fail or produce inaccurate results due to a variety of reasons,
including mechanical error, product flaws, faulty installation and/or human error during the initial data conversion.
If our products fail to provide accurate and timely information, customers and/or patients could sue us to hold us
responsible for losses they incur from these errors. These lawsuits, regardless of merit or outcome, could result in
substantial cost to us, divert management’s attention from operations and decrease market acceptance of our
products. We attempt to limit by contract our liability for damages arising from negligence, errors or mistakes.
Despite this precaution, such contract provisions may not be enforceable or may not otherwise protect us from
liability for damages. We maintain general liability insurance coverage, including coverage for errors or omissions.
However, this coverage may not be sufficient to cover one or more large claims against us or otherwise continue to
be available on terms acceptable to us. In addition, the insurer could disclaim coverage as to any future claim.
Breaches of security and viruses in our systems could result in customer claims against us and harm to our
reputation causing us to incur expenses and/or lose customers.
In the course of our business operations, we compile and transmit confidential information, including patient
health information. We have included security features in our systems that are intended to protect the privacy and
integrity of this information. Despite the existence of these security features, our system may experience break-ins
and similar disruptive problems that could jeopardize the security of information stored in and transmitted through
the information technology networks of our customers. In addition, the other systems with which we may interface,
such as the Internet and related systems, may be vulnerable to security breaches, viruses, programming errors or
similar disruptive problems. Because of the sensitivity of medical information, customers could sue us for breaches
of security involving our system. Also, actual or perceived security breaches in our system could harm the market
perception of our products which could cause us to lose existing and prospective customers. Additionally, the effect
of security breaches and related issues could disrupt our ability to perform certain key business functions and could
potentially reduce demand for our products and services. Accordingly, we have expended significant resources
toward establishing and enhancing the security of our related infrastructures, although no assurance can be given
that these systems will be entirely free from potential breach. Maintaining and enhancing our infrastructure security
may require us to expend significant capital in the future.
New products that we introduce or enhancements to our existing products may contain undetected errors or
problems that could affect customer satisfaction and cause a decrease in revenues.
Highly complex software products such as ours sometimes contain undetected errors or failures when first
introduced or when updates and new versions are released. Tests of our products may not detect bugs or errors
28
because it is difficult to simulate our customers’ wide variety of computing environments. Despite extensive testing,
from time to time we have discovered defects or errors in our products. Defects or errors discovered in our products
could cause delays in product introductions and shipments, result in increased costs and diversion of development
resources, require design modifications, decrease market acceptance or customer satisfaction with our products,
cause a loss of revenue, result in legal actions by our customers and cause increased insurance costs.
Our facilities are located in an area vulnerable to hurricanes and tropical storms, and the occurrence of a severe
hurricane, similar storm or other natural disaster could cause damage to our facilities and equipment, which
could require us to cease or limit our operations.
The vast majority of our facilities and employees are located within 30 miles of the coast of the Gulf of
Mexico. Our facilities are vulnerable to significant damage or destruction from hurricanes and tropical storms. We
are also vulnerable to damage from other types of disasters, including tornadoes, fires, floods and similar events. If
any disaster were to occur, our ability to conduct business at our facilities could be seriously impaired or completely
destroyed. This would have adverse consequences for our customers who depend on us for system support or
business management, consulting and managed IT services. Also, the servers of customers who use our remote
access services could be damaged or destroyed in any such disaster. This would have potentially devastating
consequences to those customers. Although we have an emergency recovery plan, including back-up systems in
remote locations, there can be no assurance that this plan will effectively prevent the interruption of our business due
to a natural disaster. Furthermore, the insurance we maintain may not be adequate to cover our losses resulting from
any natural disaster or other business interruption.
Interruptions in our power supply and/or telecommunications capabilities could disrupt our operations, cause us
to lose revenues and/or increase our expenses.
We currently have backup generators to be used as alternative sources of power in the event of a loss of power
to our facilities. If these generators were to fail during any power outage, we would be temporarily unable to
continue operations at our facilities. This would have adverse consequences for our customers who depend on us for
system support, business management, and managed IT and professional services. Any such interruption in
operations at our facilities could damage our reputation, harm our ability to retain existing customers and obtain new
customers, and result in lost revenue and increased insurance and other operating costs.
We also have customers for whom we store and maintain computer servers containing critical patient and
administrative data. Those customers access this data remotely through telecommunications lines. If our power
generators fail during any power outage or if our telecommunications lines are severed or impaired for any reason,
those customers would be unable to access their mission critical data causing an interruption in their operations. In
such event our remote access customers and/or their patients could seek to hold us responsible for any losses. We
would also potentially lose those customers, and our reputation could be harmed.
If we are unable to attract and retain qualified customer service and support personnel, our business and
operating results will suffer.
Our customer service and support is a key component of our business. Most of our hospital customers have
small information technology staffs, and they depend on us to service and support their systems. Future difficulty in
attracting, training and retaining capable customer service and support personnel could cause a decrease in the
overall quality of our customer service and support. That decrease would have a negative effect on customer
satisfaction which could cause us to lose existing customers and could have an adverse effect on our new customer
sales. The loss of customers due to inadequate customer service and support would negatively impact our ability to
continue to grow our business.
We do not have employment or non-competition agreements with our key personnel, and their departure could
harm our future success.
Our future success depends to a significant extent on the leadership and performance of our chief executive
officer and other executive officers. We do not have employment or non-competition agreements with any of our
executive officers. Therefore, they may terminate their employment with us at any time and may compete against us.
29
The loss of the services of any of our executive officers could have a material adverse effect on our business,
financial condition and results of operations.
Because we believe that proprietary rights are material to our success, misappropriation of these rights could
limit our ability to compete effectively and adversely affect our financial condition.
We are heavily dependent on the maintenance and protection of our intellectual property and we rely largely
on a combination of confidentiality provisions in our customer agreements, employee nondisclosure agreements,
trademark and trade secret laws and other measures to protect our intellectual property. Additionally, our software is
not patented or copyrighted. Although we attempt to control access to our intellectual property, unauthorized persons
may attempt to copy or otherwise use our intellectual property. There can be no assurance that the legal protections
and precautions we take will be adequate to prevent misappropriation of our technology or that competitors will not
independently develop technologies equivalent or superior to ours. Monitoring unauthorized use of our intellectual
property is difficult, and the steps we have taken may not prevent unauthorized use. If our competitors gain access to
our intellectual property, our competitive position in the industry could be damaged. An inability to compete
effectively could cause us to lose existing and potential customers and experience lower revenues, revenue growth
and profit margins. Third parties could obtain patents that may require us to negotiate licenses to conduct our
business, and the required licenses may not be available on reasonable terms or at all. We also rely on nondisclosure
agreements with certain employees, and we cannot be certain that these agreements will not be breached or that we
will have adequate remedies for any breach.
If we are deemed to infringe on the intellectual property rights of third parties, we could incur unanticipated
expense and be prevented from providing our products and services if we cannot obtain licenses to these rights on
commercially acceptable terms.
We do not believe that our operations or products infringe on the intellectual property rights of others.
However, there can be no assurance that others will not assert infringement or trade secret claims against us with
respect to our current or future products. Many participants in the technology industry have an increasing number of
patents and patent applications and have frequently demonstrated a readiness to take legal action based on
allegations of patent and other intellectual property infringement. Further, as the number and functionality of our
products increase, we believe we may become increasingly subject to the risk of infringement claims. If
infringement claims are brought against us, these assertions could distract management. We may have to spend a
significant amount of money and time to defend or settle those claims. In addition, claims against third parties from
which we purchase software could adversely affect our ability to access third-party software for our systems.
If we were found to infringe on the intellectual property rights of others, we could be forced to pay significant
license fees or damages for infringement. If we were unable to obtain licenses to these rights on commercially
acceptable terms, we would be required to discontinue the sale of our products that contain the infringing
technology. Our customers would also be required to discontinue the use of those products. We are unable to insure
against this risk on an economically feasible basis. Even if we were to prevail in an infringement lawsuit, the
accompanying publicity could adversely impact the demand for our system. Under some circumstances, we agree to
indemnify our customers for some types of infringement claims that may arise from the use of our products.
We are dependent on the continued and unimpeded access to the Internet by us and our customers, which is not
within our control.
We deliver Internet-based services and, accordingly, depend on our ability and the ability of our customers to
access the Internet. This access is currently provided by third parties that have significant market power in the
broadband and Internet access marketplace, including incumbent telephone companies, cable companies, mobile
communications companies and government-owned service providers - all of whom are outside of our control. In the
event of any difficulties, outages and delays by Internet service providers, we may be impeded from providing
services, resulting in a loss of potential or existing customers.
30
We may be subject to liability in the event we provide inaccurate claims data to payors.
We offer electronic claims submission services as part of our business management services. While we have
implemented certain product features designed to maximize the accuracy and completeness of claims submissions,
these features may not be sufficient to prevent inaccurate claims data from being submitted to payors. Should
inaccurate claims data be submitted to payors, we may be subject to liability claims.
We are dependent on our licenses of rights, products and services from third parties, disruptions of which may
cause us to discontinue, delay or reduce product shipments.
We are increasingly dependent upon licenses for some of the technology used in our products as well as other
products and services from third-party vendors, and the costs of these licenses have increased in recent years. Most
of these arrangements can be continued/renewed only by mutual consent and may be terminated for any number of
reasons. We may not be able to continue using the technology, products or services made available to us under these
arrangements on commercially reasonable terms or at all. As a result, we may have to discontinue, delay or reduce
product shipments or services provided until we can obtain equivalent technology or services. Most of our third-
party licenses are non-exclusive. Our competitors may obtain the right to use any of the business elements covered
by these arrangements and use these elements to compete directly with us. In addition, if our vendors choose to
discontinue providing their technology, products or services in the future or are unsuccessful in their continued
research and development efforts, we may not be able to modify or adapt our own products.
We are subject to changes in and interpretations of financial accounting matters that govern the measurement of
our performance, one or more of which could adversely affect our business, financial condition, cash flows,
revenue and results of operations.
Based on our reading and interpretations of relevant guidance, principles or concepts issued by, among other
authorities, the American Institute of Certified Public Accountants, the Financial Accounting Standards Board and
the Securities and Exchange Commission, we believe revenue received pursuant to our current sales and licensing
contract terms and business arrangements have been properly recognized. However, there continue to be issued
interpretations and guidance for applying the relevant standards to a wide range of sales and licensing contract terms
and business arrangements that are prevalent in the software industry. Future interpretations or changes by the
regulators of existing accounting standards or changes in our business practices could result in changes in our
revenue recognition and/or other accounting policies and practices that could adversely affect our business, financial
condition, cash flows, revenue and results of operations.
The unpredictability of our quarterly operating results may cause us to fail to meet revenues or earnings
expectations which could cause the price of our common stock to fluctuate or decline.
There is no assurance that consistent quarterly growth in our business will occur. Our quarterly revenues may
fluctuate and may be difficult to forecast for a variety of reasons. For example, prospective customers often take
significant time evaluating our system and related services before making a purchase decision. Moreover, a
prospective customer who has placed an order for our system could decide to cancel that order or postpone
installation of the ordered system. If a prospective customer delays or cancels a scheduled system installation during
any quarter, we may not be able to schedule a substitute system installation during that quarter. The amount of
revenues that would have been generated from that installation will be postponed or lost. The possibility of delays or
cancellations of scheduled system installations could cause our quarterly revenues to fluctuate.
The following factors may also affect demand for our products and services and cause our quarterly revenues
to fluctuate:
•
•
•
•
changes in customer budgets and purchasing priorities;
the ability of our customers to obtain financing for the purchase of our products;
the financial stability of our customers;
the specific mix of software, hardware and services in orders from customers;
31
•
the timing of new product announcements and product introductions by us and our competitors;
• market acceptance of new products, product enhancements and services from us and our competitors;
•
•
•
•
•
•
•
•
•
product and price competition;
our success in expanding our sales and marketing programs;
the availability and cost of system components;
delay of revenue recognition to future quarters due to an increase in the sales of our remote access SaaS
services;
the length of sales cycles and installation processes;
changes in revenue recognition or other accounting guidelines employed by us and/or established by the
Financial Accounting Standards Board or other rulemaking bodies;
accounting policies concerning the timing of recognition of revenue;
personnel changes; and
general market and economic factors.
Variations in our quarterly revenues may adversely affect our operating results. In each fiscal quarter, our
expense levels, operating costs and hiring plans are based on projections of future revenues and are relatively fixed.
Because a significant percentage of our expenses are relatively fixed, a variation in the timing of systems sales,
implementations and installations can cause significant variations in operating results from quarter to quarter. As a
result, we believe that interim period-to-period comparisons of our results of operations are not necessarily
meaningful and should not be relied upon as indications of future performance. Further, our historical operating
results are not necessarily indicative of future performance for any particular period.
We currently recognize revenue pursuant to Financial Accounting Standards Board ("FASB") Accounting
Standards Codification ("ASC") Topic 985-605, Software, Revenue Recognition, or ASC 985-605. ASC 985-605
summarizes the FASB’s views in applying generally accepted accounting principles to revenue recognition in
financial statements. There can be no assurance that application and subsequent interpretations of this
pronouncement will not further modify our revenue recognition policies, or that such modifications would not
adversely affect our operating results reported in any particular quarter or year.
Due to all of the foregoing factors, it is possible that our operating results may be below the expectations of
securities analysts and investors. In such event, the price of our common stock would likely be adversely affected.
Our common stock price has periodically experienced significant volatility, which could result in substantial
losses for investors purchasing shares of our common stock and in litigation against us.
Volatility may be caused by a number of factors including but not limited to:
•
•
•
•
•
•
actual or anticipated quarterly variations in operating results;
rumors about our performance, software solutions, or merger and acquisition activity;
changes in expectations of future financial performance or changes in estimates of securities
analysts;
governmental regulatory action;
healthcare reform measures;
customer relationship developments;
32
•
•
purchases or sales of Company stock;
changes occurring in the markets in general;
• macroeconomic conditions, both nationally and internationally; and
•
other factors, many of which are beyond our control.
Furthermore, the stock market in general, and the market for software, healthcare and high technology
companies in particular, has experienced significant volatility in recent years that often has been unrelated to the
operating performance of particular companies. These broad market and industry fluctuations may adversely affect
the trading price of our common stock, regardless of actual operating performance.
Moreover, in the past, securities class action litigation has often been brought against a company following
periods of volatility in the market price of its securities. We may in the future be the target of similar litigation.
Securities litigation could result in substantial costs and divert management’s attention and resources.
33
ITEM 1B.
UNRESOLVED STAFF COMMENTS
None.
ITEM 2.
PROPERTIES
Our corporate campus is located on approximately 16.5 acres in Mobile, Alabama and includes approximately
135,500 square feet of office space. Our main campus headquarters building consists of approximately 66,000
square feet of office and warehouse space. We also have eleven additional smaller campus buildings consisting of
approximately 6,000 square feet of office space each. Each of these smaller buildings is designed to accommodate a
team of employees assigned to install and support a particular software application. We also occupy an additional
campus building consisting of approximately 3,500 square feet of office space which houses our sales personnel.
The Company also owns 11.3 acres of undeveloped real property adjacent to our corporate campus.
On January 1, 2007, we entered into a lease with Riverside Corporation to house a call center to support the
growth of our business management services (now offered by our subsidiary, TruBridge). This building consists of
approximately 10,000 square feet and is located in Lanett, Alabama.
On January 20, 2009, we entered into a lease agreement with Strauss Properties, LLC to house a call center to
further support the growth of our business management services (now offered by our subsidiary, TruBridge). This
lease consists of approximately 10,800 square feet of space and is located in Monroe, Louisiana.
On September 14, 2009, we entered into a lease agreement with 3725 Airport Boulevard, LP to house the
majority of our employees providing business management services (now offered by our subsidiary, TruBridge).
This lease consists of approximately 32,240 square feet and is located in Mobile, Alabama, approximately 5 miles
from our corporate campus location.
On February 1, 2010, we entered into a lease agreement with 3725 Airport Boulevard, LP to lease additional
space for our employees providing business management services (now offered by our subsidiary, TruBridge). This
lease consists of approximately 11,240 square feet and is located in Mobile, Alabama, approximately 5 miles from
our corporate campus location.
On March 19, 2012, we entered into a lease agreement with Fairhope Group, LLC to lease additional space for
our software services employees. This lease consists of approximately 45,020 square feet and is located in Fairhope,
Alabama, approximately 30 miles from our corporate campus location.
On September 2, 2014, we entered into a lease agreement with Empire Schuylkill, L.P. to house a call center to
further the growth of our business management services (now offered by our subsidiary, TruBridge). This lease
consists of approximately 12,400 square feet of space and is located in Frackville, Pennsylvania.
We do not anticipate the need to lease additional office space in 2015, as we expect that our existing facilities
will be sufficient to meet our needs until the end of 2015 and beyond.
ITEM 3.
LEGAL PROCEEDINGS
From time to time, we are involved in routine litigation that arises in the ordinary course of business. We are
not currently involved in any claims outside the ordinary course of business that are material to our financial
condition or results of operations.
ITEM 4.
MINE SAFETY DISCLOSURES
Not applicable.
34
PART II
ITEM 5.
MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER
MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES
Market for CPSI Common Stock
As of March 12, 2015, CPSI had 83 stockholders of record (which does not include the number of beneficial
owners whose shares are held in "street" names by broker-dealers and other nominees who are the record holders)
and 11,315,573 shares of common stock outstanding.
CPSI’s common stock is listed on the NASDAQ Global Select Market under the symbol "CPSI." The
following table sets forth, for the calendar quarters indicated, the high and low sales prices per share for CPSI’s
common stock on the NASDAQ Global Select Market, and the cash dividends declared per share in each such
quarter:
High
Low
Dividends
Declared
Per Share
2014
First Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Second Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Third Quarter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fourth Quarter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2013
First Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Second Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Third Quarter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fourth Quarter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
$
$
71.89
67.42
66.71
64.86
54.50
56.31
59.53
62.87
$
$
56.60
59.21
57.22
57.13
46.08
48.02
47.23
55.36
0.57
0.57
0.57
0.57
0.51
0.51
0.51
0.51
The last reported sales price of CPSI’s common stock as reported on the NASDAQ Global Select Market on
March 12, 2015 was $53.04.
Dividends
During 2014, we paid a quarterly dividend in the amount of $0.57 per share, compared to $0.51 per share
during 2013. Additionally, our strong cash position resulted in the decision by our Board of Directors on January 29,
2015 to approve a $0.07 increase in our quarterly dividend to $0.64 per share. We believe that paying dividends is an
effective way of providing an investment return to our stockholders and a beneficial use of our cash. However, the
declaration of dividends by CPSI is subject to the discretion of our Board of Directors. Our Board of Directors will
take into account such matters as general business conditions, our financial results and such other factors as our
Board of Directors may deem relevant.
35
ITEM 6.
SELECTED FINANCIAL DATA
INCOME DATA:
Total sales revenues . . . . . . . . . . . . . . . . . . $
Total costs of sales . . . . . . . . . . . . . . . . . . .
Gross profit . . . . . . . . . . . . . . . . . . . . . . . . .
Total operating expenses. . . . . . . . . . . . . . .
Operating income . . . . . . . . . . . . . . . . . . . .
Total other income . . . . . . . . . . . . . . . . . . .
Income before taxes . . . . . . . . . . . . . . . . . .
Provision for income taxes . . . . . . . . . . . . .
Net Income . . . . . . . . . . . . . . . . . . . . . . . . . $
Net income per share - basic. . . . . . . . . . . . $
Net income per share - diluted . . . . . . . . . . $
Weighted average shares outstanding:
Year Ended December 31,
2014
2013
2012
2011
2010
(in thousands except for share and per share data)
204,742
110,766
93,976
44,389
49,587
152
49,739
16,819
32,920
2.94
2.94
$
$
$
$
200,863
107,126
93,737
43,493
50,244
466
50,710
17,967
32,743
2.95
2.95
$
$
$
$
183,309
102,648
80,661
39,384
41,277
721
41,998
12,025
29,973
2.71
2.71
$
$
$
$
173,476
94,065
79,411
38,116
41,295
667
41,962
16,129
25,833
2.34
2.34
$
$
$
$
153,247
88,863
64,384
35,287
29,097
674
29,771
11,033
18,738
1.71
1.71
Basic . . . . . . . . . . . . . . . . . . . . . . . . . . 11,025,897
Diluted . . . . . . . . . . . . . . . . . . . . . . . . . 11,026,406
10,997,890
10,997,890
10,976,982
10,976,982
10,961,245
10,961,245
10,941,104
10,941,104
Cash dividends declared per common
share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
2.28
$
2.04
$
2.84
$
1.44
$
1.44
2014
2013
2012
2011
2010
As of December 31,
BALANCE SHEET DATA
Cash and cash equivalents . . . . . . . . . . . . . $
Working capital. . . . . . . . . . . . . . . . . . . . . .
Total assets . . . . . . . . . . . . . . . . . . . . . . . . .
Total current liabilities . . . . . . . . . . . . . . . .
Total stockholders’ equity. . . . . . . . . . . . . .
$
23,792
63,355
99,325
18,161
80,781
$
11,729
51,301
92,535
21,451
69,083
$
8,912
32,486
77,839
18,461
57,202
$
6,664
37,498
75,645
16,671
57,384
2,940
35,135
62,735
14,485
46,464
36
ITEM 7.
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
RESULTS OF OPERATIONS
You should read the following discussion of our financial condition and results of operations in conjunction
with the "Selected Financial Data" and our financial statements and the related notes included elsewhere in this
Annual Report. This discussion and analysis contains forward-looking statements that involve risks, uncertainties
and assumptions. Our actual results may differ materially from those anticipated in these forward-looking statements
as a result of many factors, including but not limited to those set forth under "Risk Factors" and elsewhere in this
Annual Report.
Background
CPSI was founded in 1979 and specializes in delivering comprehensive healthcare information systems and
related services to rural and community hospitals. Our systems and services are designed to support the primary
functional areas of a hospital and to enhance access to necessary financial and clinical information. Our
comprehensive system enables healthcare providers to improve clinical, financial and administrative processes and
outcomes. Our products and services provide solutions in key areas, including patient management, financial
accounting, clinical, patient care and enterprise applications. In addition to servicing small to medium-sized
hospitals, we provide information technology services to other related entities in the healthcare industry, such as
nursing homes, home health agencies and physician clinics.
We sell a fully integrated, enterprise-wide financial and clinical hospital information system comprised of all
necessary software, hardware, peripherals, forms and office supplies, together with comprehensive customer service
and support. We also offer business management, consulting and managed information technology ("IT") services,
including electronic billing submissions, patient statement processing and accounts receivable management, as part
of our overall information system solution.
Our system currently is installed and operating in over 650 hospitals in 46 states and the District of Columbia.
During 2014, we entered the international healthcare information technology marketplace by completing a new
system installation in the Caribbean nation of St. Maarten. Our customers primarily consist of rural and community
hospitals with 300 or fewer acute care beds, with hospitals having 100 or fewer acute care beds comprising
approximately 94% of our customers. Inclusive of other entities in the healthcare industry, such as nursing homes,
home health agencies and physician clinics, our products and services are utilized by over 12,000 healthcare
providers in over 1,000 facilities in 49 states and the District of Columbia.
Management Overview
Historically we have primarily sought revenue growth through sales of healthcare information technology
systems and related services to existing and new customers within our target market. Our strategy has produced
consistent revenue growth over the long term, as reflected in five- and ten-year compounded annual growth rates in
revenues of approximately 9.9% and 9.5%, respectively. Selling new and additional products and services to our
existing customer base is an important part of CPSI’s future revenue growth. We believe that as our customer base
grows, the demand for additional products and services, including business management, consulting and managed IT
services, will also continue to grow, supporting further increases in recurring revenues. We also expect to drive
revenue growth from new product development that we may generate from our research and development activities.
In January 2013, we announced the formation of TruBridge, LLC ("TruBridge"), a wholly-owned subsidiary
of CPSI. TruBridge provides the business management, consulting and managed IT services that historically had
been provided by CPSI, with the expectation of expanding both our service offerings and our footprint in this
particular marketplace in the future. We expect this strategic initiative to allow us to more fully take advantage of
the market opportunities in providing such services by facilitating the expansion of our target market to include the
entire rural and community hospital market, no longer limiting the market for our services to hospitals where CPSI
already serves as the primary IT vendor.
In addition to revenue growth, our business model is focused on earnings growth. Once a hospital has installed
our system, we continue to provide support and maintenance services to the customer on an ongoing basis. These
37
services are typically provided by the same personnel who perform our system installations, resulting in an increased
gross margin as the substantial majority of the related costs are relatively fixed. We also look to increase margins
through cost containment measures where appropriate.
Turbulence in the U.S. and worldwide economies and financial markets impacts almost all industries. While
the healthcare industry is not immune to economic cycles, we believe it is more significantly affected by U.S.
regulatory and national health projects than the economic cycles of our economy. Additionally, healthcare
organizations with a large dependency on Medicare and Medicaid populations, such as rural and community
hospitals, have been impacted by the challenging financial condition of the federal government and many state
governments and government programs. Accordingly, we recognize that prospective hospital customers often do not
have the necessary capital to make investments in information technology. Additionally, in response to these
challenges, hospitals have become more selective regarding where they invest capital, resulting in a focus on
strategic spending that generates a return on their investment. Despite these challenges, we believe healthcare
information technology is often viewed as more strategically beneficial to hospitals than other possible purchases
because the technology offers the possibility of a quick return on investment. Information technology also plays an
important role in healthcare by improving safety and efficiency and reducing costs. Additionally, we believe most
hospitals recognize that they must invest in healthcare information technology to meet current and future regulatory,
compliance and government reimbursement requirements.
As our new system installation customers expect significant cash inflows in the form of electronic health
record ("EHR") incentive payments from the federal and state governments, we have experienced a significant
demand for financing arrangements allowing these customers to minimize the near-term impact on their current cash
resources. Our response to such demand has been the implementation of financing arrangements that allow
customers to utilize anticipated cash inflows under the EHR incentive program in satisfaction of their payment
obligations in purchasing our EHR solution. These payment terms have been particularly pervasive in the
population of our new system installations since 2011, with such arrangements comprising nearly all new system
installations during 2013, as this was the last year an eligible hospital could begin participation in the EHR incentive
program and receive the full four years of incentive payments under the program. Customers seeking and receiving
such financing arrangements comprised approximately one-third of our new system installations during the year
ended December 31, 2014. Historically, we have made financing arrangements available to customers on a case-by-
case basis depending upon various aspects of the proposed contract and customer attributes. These financing
arrangements include short-term payment plans, longer-term lease financing through us or third-party financing
companies, and Software as a Service ("SaaS") arrangements. We intend to continue to work with prospective
customers to provide for financing arrangements to purchase our systems so long as such arrangements do not
adversely affect our financial position or long-term liquidity. We believe that meeting the financial needs of rural
and community hospitals while allowing for the profitable expansion of our footprint in this market will remain both
an opportunity and a challenge for us in the foreseeable future.
American Recovery and Reinvestment Act of 2009
While ongoing financial challenges facing healthcare organizations have impacted and are expected to
continue to impact the rural and community hospitals that comprise our target market, we believe that the incentives
offered by the American Recovery and Reinvestment Act of 2009 (the "ARRA") for the adoption of qualifying
EHRs has increased and will continue to support demand for healthcare information technology and will have a
positive impact on our business prospects through 2015. As of January 31, 2015, incentive payments totaling $29.1
billion have been made to aid healthcare organizations in modernizing their operations through the acquisition and
wide-spread use of healthcare information technology. Eligible hospitals can begin receiving these incentive
payments in any year from 2011 through 2015, but the total incentive payment will decrease for hospitals that
started receiving payments in 2014 and later. Additionally, if an eligible healthcare provider did not begin to
demonstrate meaningful use of an EHR by October 1, 2014, then reimbursement under Medicare will begin to be
reduced.
We have been focused on ensuring that we take the necessary steps to meet the needs of rural and community
hospitals to help them gain access to the incentives made available under the ARRA. Primary among those steps is
ensuring that our technology meets the ARRA’s EHR certification requirements. During 2010, both our hospital and
38
medical practice EHR solutions were certified as a complete EHR by CCHIT®. Receiving this certification for both
our hospital and medical practice EHR products ensures that both hospitals and providers using our EHR systems
can attain "meaningful use" of EHRs and qualify for certain EHR incentives. Continuing this focus on ensuring that
our technology meets the ARRA's EHR certification requirements, during 2013 Version 19 of our hospital and
medical practice EHR systems were certified by CCHIT® as complete EHRs in compliance with the Office of the
National Coordinator for Health Information Technology ("ONC") 2014 Edition criteria. The ONC 2014 Edition
criteria support both stage one and stage two meaningful use measures required to qualify eligible hospitals and
providers for funding under the ARRA.
According to the most recently available data reported by the ONC and the Centers for Medicare and
Medicaid Services ("CMS"), as of January 31, 2015, CPSI is third among all vendors in terms of the number of
successful hospital customer attestations for complete EHR systems. As a result of our obtaining the necessary
certifications and our track record with our hospital customers successfully achieving meaningful use, the ARRA has
had and should continue to have a positive impact on our business and the businesses of the rural and community
hospitals that comprise our target market.
The accelerated adoption of EHRs resulting from the ARRA's EHR incentive program has resulted in an ever
narrowing market for new system installations and has accelerated the purchases of incremental applications by our
existing customer base to satisfy the current meaningful use rules, thereby narrowing the market for add-on sales to
existing customers for Stage 2-related incremental applications. Despite these narrowing markets, we expect to
continue to benefit from the ARRA's EHR incentive program in the medium-to-long term as the expanded
requirements for continued eligibility for incentive payments and related payment adjustments for those healthcare
providers not in compliance with meaningful use rules are expected to result in both an expanded replacement
market for EHRs and additional orders from our existing customer base to purchase incremental applications
necessary to satisfy such expanded requirements, particularly as the Stage 3 rules become effective. However, as
the replacement market is not likely to develop rapidly and the market for add-on sales to existing customers for
incremental Stage 3-related applications is not likely to significantly expand until the related Stage 3 rules become
effective, our system sales revenues and profitability are expected to be materially and adversely impacted during
the short term. Although we are pursuing other strategic initiatives designed to result in system sales revenue
growth in the future in the form of selective expansion into English-speaking international markets, selective
expansion within the 100 to 300 bed hospital market and targeted expansion for our ambulatory solutions, there can
be no guarantee that such initiatives will prove successful or will benefit the Company in a sufficiently timely
fashion to offset the short-term effects of the afore-mentioned narrowing markets.
Health Care Reform
In March 2010, President Obama signed into law the Patient Protection and Affordable Care Act and the
Health Care and Education Reconciliation Act of 2010, collectively referred to as the "Health Reform Laws." This
sweeping legislation implements changes to the healthcare and health insurance industries from 2010 through 2015,
with the ultimate goal of requiring substantially all U.S. citizens and legal residents to have qualifying health
insurance coverage by 2014 and providing the means by which it will be made available to them. We anticipate that
the Health Reform Laws will have little direct impact on our internal operation but may have a significant impact on
the businesses of our hospital customers once fully in effect. We have not been able to determine at this point
whether the impact will be positive, negative or neutral; however, it is likely that the Health Reform Laws will affect
hospitals differently depending upon the populations they service. Rural and community hospitals typically service
higher uninsured populations than larger urban hospitals and rely more heavily on Medicare and Medicaid for
reimbursement. It remains to be seen whether the increase in the insured populations for rural and community
hospitals, as well as the increase in Medicare and Medicaid reimbursements under the ARRA for hospitals that
implement EHR technology, will be enough to offset cuts in Medicare and Medicaid reimbursements contained in
the Health Reform Laws or as a result of sequestration or other federal legislation.
We believe healthcare initiatives will continue during the foreseeable future. If adopted, some aspects of
previously proposed reforms, such as further reductions in Medicare and Medicaid payments, could adversely affect
the businesses of our customers and thereby harm our business.
39
Sequestration
Automatic across-the-board budget cuts to federal discretionary programs under the Budget Control Act of
2011 and the American Taxpayer Relief Act of 2012, known as "sequestration," commenced in March 2013,
including a reduction in Medicare payments to healthcare providers beginning April 1, 2013. The percentage
reduction to Medicare reimbursement rates may not be more than 2%, on a non-cumulative basis. Under current
law, as amended by subsequent legislation, Medicare sequestration is scheduled to last through federal fiscal year
2024, although legislation could be enacted at any time to end or modify the terms of sequestration. As our hospital
customers rely heavily on reimbursements from Medicare to fund their operations, this reduction in reimbursement
rates, although capped at 2%, could negatively affect the businesses of our customers and our business. As of the
date of this filing, we have not experienced significant adverse effects on our business or results from operations
from this reduction in reimbursement rates.
As the federal government seeks to further limit deficit spending in the future due to fiscal restraints, it will
likely continue to cut entitlement spending programs such as Medicare and Medicaid matching grants which will
place further cost pressures on hospitals and other healthcare providers. Furthermore, federal and state budget
shortfalls could lead to potential reductions in funding for Medicare and Medicaid. Reductions in reimbursements
from Medicare and Medicaid could lead to hospitals postponing expenditures on information technology.
2014 Financial Overview
2014 represented a record year for the Company in terms of both the top and bottom lines, as our gross
revenues increased 1.9%, while our net income increased 0.5%. Our cash flow from operations also reached record
levels, increasing 34.1% over 2013. Our successful facilitation of our hospital customers' achievement of
meaningful use of EHR and thereby qualifying for related EHR incentive payments resulted in the collection of over
$20.0 million of amounts due under Second Generation Meaningful Use Installment Plans (see below) during 2014,
allowing us to more than double our available balances of cash and cash equivalents from December 31, 2013 to
December 31, 2014 despite an 11.8% increase in our quarterly dividend rate during the same period. We have
maintained and strengthened a strong cash position that we believe is sufficient to meet our operating requirements.
We believe that a strong cash position enables us to compete better in the marketplace and maintain the consistently
high quality of our customer service and product offerings.
As mentioned above, our operations have been significantly affected by the EHR incentives offered under the
ARRA and the related reduction in Medicare reimbursement rates for those providers that failed to demonstrate
meaningful use of EHR by October 1, 2014. "Meaningful use" of EHR under the ARRA refers to a set of core
criteria that medical providers must meet in order to prove that they are using their EHR as an effective tool in their
practice, plus additional a la carte menu items. Meaningful use is measured in three stages, with each stage
representing a level of adoption of EHR. EHR incentive payments to eligible hospitals meeting the stage one
criteria began in 2011. Eligible hospitals that did not meet the stage one criteria by October 1, 2013 have begun to
experience a decrease in the overall incentive payments for which they are eligible under the incentive program.
Providers who began participation in the incentive program in 2011 are required to meet three consecutive years of
meaningful use under the stage one criteria before advancing to the stage two criteria in their fourth year, with all
other providers required to meet two years of meaningful use under the stage one criteria before advancing to the
stage two criteria in their third year. In August 2014, CMS released a final rule granting flexibility to providers who
are experiencing difficulties fully implementing ONC 2014 Edition EHR, effectively giving all providers the option
to defer demonstrating meaningful use under the stage two criteria until the federal government's 2015 fiscal year
(October 1, 2014 - September 30, 2015).
To achieve the stage one criteria, eligible hospitals are required to meet 14 core objectives and five menu
objectives that they select from a total list of 10. Stage two criteria were published in September 2012 and became
effective at the beginning of the federal government's 2014 fiscal year (October 1, 2013) and require eligible
hospitals to meet 16 core objectives and three menu objectives to be selected from a total list of six. Most of the
stage one objectives are core objectives under stage two, but the thresholds that providers must meet to satisfy these
objectives for stage two have been raised. Stage three criteria (the final rules for which have not yet been published)
are expected to become effective at the beginning of the federal government's 2017 fiscal year (October 1, 2016).
40
In the first year of participation in the EHR incentive program, eligible hospitals are required to report
compliance with stage one requirements for a consecutive 90-day period during the federal government's fiscal year
to qualify for incentive payments. For subsequent years, the original rules required eligible hospitals to report
compliance with meaningful use standards for a full EHR reporting year. However, for federal fiscal 2014 CMS has
permitted a one-time three-month reporting period. For eligible hospitals, this three-month reporting period is fixed
to the quarter of the federal government's fiscal year. In January of 2015, CMS announced its intention to apply a
similar shortened reporting period for fiscal 2015, with a final rule expected during the spring of 2015. As a result
of the deadlines associated with these compliance periods, in order for eligible hospitals to maximize potential EHR
incentive payments and avoid the aforementioned reduction in Medicare reimbursement rates for failure to
demonstrate meaningful use of EHR by October 1, 2014, our financial results have become and will remain uneven
during the term of the ARRA program, with system sales activity relating to the ARRA likely being higher in the
first two quarters of our fiscal year and lower in the last two quarters of our fiscal year.
First Generation Meaningful Use Installment Plans. During 2012, we included language in certain of our
customer license agreements that more evenly matched customers’ anticipated cash inflows under the EHR incentive
program with the necessary cash outflows for purchasing our EHR solution ("First Generation Meaningful Use
Installment Plans"). Under these arrangements, a customer is required to remit to us Medicare and Medicaid
incentive payments (not to exceed the remaining balance under the arrangement) received for adoption of qualifying
EHRs upon receipt of such funds, with only nominal payments required until the customer’s receipt of such
incentive payments. If no such incentive payments are received by the customer or if such payments are not
sufficient to pay the remaining balance under the arrangement, payments continue at contracted nominal amounts
until the balance of the contract price is paid in full. EHR incentive payments aside, these nominal payment amounts
would result in the overall duration of the payment periods significantly exceeding that of our historical financing
arrangements. As a result, revenue from these arrangements is recognized as the amounts become due. As of
December 31, 2014, we have remaining accumulated unrecognized revenue of $0.5 million to be recognized as the
amounts become due under these contracts, with substantially all of the amount due from a single customer. The
final new system installation under a First Generation Meaningful Use Installment Plan was performed during the
fourth quarter of 2012, and the Company does not expect to offer such payment terms going forward. As a result,
aside from the anticipated recognition of the $0.5 million of accumulated unrecognized revenue as of December 31,
2014, we do not expect First Generation Meaningful Use Installment Plans to have a significant impact on our future
financial statements.
Second Generation Meaningful Use Installment Plans. Beginning in the fourth quarter of 2012, we ceased
offering First Generation Meaningful Use Installment Plans to our customers, opting instead for license agreements
with payment terms that provide us with greater visibility into and control over the customer's meaningful use
attestation process and significantly reducing the maximum timeframe over which customers must satisfy their full
payment obligations in purchasing our system ("Second Generation Meaningful Use Installment Plans"). Under
these arrangements, for the first two years following execution of the contract, a customer is only required to remit
to us Medicare and Medicaid incentive payments (not to exceed the remaining balance under the arrangement)
received for adoption of a qualifying EHR upon receipt of such funds. Upon the expiration of this two-year period,
the remaining balance (if any) is required to be paid in full over a period not to exceed 12 months. As the overall
payment period durations of the Second Generation Meaningful Use Installment Plans are consistent with that of our
historical system sale financing arrangements, revenues under the Second Generation Meaningful Use Installment
Plans are recognized upon installation of our EHR solution. Approximately one third of our new customer
installations during 2014 were under Second Generation Meaningful Use Installment Plans. Comparatively, nearly
all of our new system installations during 2013 were under such arrangements.
We expect the demand for financing arrangements to continue for the next few years, but at a lower frequency
than that experienced during 2012 and 2013 due to the mechanics of the ARRA program. As a result, our financing
receivables balances are expected to continue to decrease as collections of currently outstanding amounts are
expected to exceed additional receivables recorded under such arrangements.
41
Revenues
The Company allocates revenue to its multiple element arrangements, including software and software-related
services, based on a hierarchy of evidence to support selling prices in accordance with accounting principles
generally accepted in the United States of America ("US GAAP"). Revenue from general support agreements for
post-contract support services (support and maintenance) and information technology management and consulting
services are recognized by the Company ratably over the term of the agreement.
System Sales. Revenues from system sales are derived from the sale of information systems (including
software, conversion and installation services, hardware and peripherals) to new customers and from the sale of new
or additional products to existing customers. We do not record revenue upon the execution of a sales contract.
Revenue from the sale of the software perpetual license and system installation and training is recognized on a
module-by-module basis after the installation and training have been completed and the system is functioning as
designed for each individual module. Revenue from the sale of hardware is recognized upon shipment of the
hardware to the customer.
Support and Maintenance. We also derive revenues from the provision of system support services, including
software application support, hardware maintenance, continuing education and related services, and sales of forms
and supplies. Support services are provided pursuant to a support agreement under which we provide comprehensive
system support and related services in exchange for a monthly fee based on the services provided. The initial term of
these contracts typically ranges from three to five years. Upon expiration of the initial term, these contracts renew
automatically on a year-to-year basis thereafter until terminated. Revenues from support services are recognized in
the month when these services are performed.
We provide our products to some customers utilizing the "Software as a Service" model, or "SaaS," which
includes our Cloud EHR service. We provide SaaS services on a remote access basis by storing and maintaining
servers at our headquarters which contain customers’ patient and administrative data. Revenues from our SaaS
services are recognized in the month when these services are performed.
Business Management, Consulting and Managed IT Services. Our business management services include
electronic billing, statement processing, payroll processing and business office management (primarily accounts
receivable management and private pay services). Most of these business management services are sold pursuant to
one-year customer agreements, with automatic one-year renewals until terminated. We also provide web site design,
hosting services, and other managed IT and professional IT services if needed. Revenues from business
management, consulting and managed IT services are recognized when these services are performed.
Reference is made to Note 2 to the financial statements for additional discussion of our revenue recognition
policies.
Costs of Sales
System Sales. The principal costs associated with the design, development, sale and installation of our systems
are employee salaries, benefits, travel expenses, third-party software costs and certain other overhead expenses.
These costs are expensed as incurred. For the sale of equipment, we incur costs to acquire these products from the
respective distributors or manufacturers. The costs related to the acquisition of equipment are capitalized into
inventory and expensed upon the sale of the equipment utilizing the average cost method.
Support and Maintenance. The principal costs associated with our system support and maintenance services
are employee salaries, benefits and certain other overhead expenses. These costs are expensed as incurred.
Our employees that perform system installations also provide support and maintenance services. We allocate
their time equally between the two functions to provide them with an equal amount of time at home providing
support services versus traveling away from home performing system installations. As such, salary-related expenses
are allocated between cost of system sales and cost of support and maintenance services based upon an estimate of
the percentage of time employees spend performing each function. We had 528 software installation and support
employees as of December 31, 2014 compared to 558 as of December 31, 2013.
42
Additionally, as the employees in our Product Development Services division devote a portion of their time to
the development of software enhancements governed by our support arrangements with our customers, we similarly
allocate this division's salary-related expenses between cost of system sales and cost of support and maintenance
services. The average headcount in this division increased slightly from 195 during 2013 to 196 during 2014.
Supplies and forms represent an additional cost associated with our support and maintenance services. These
costs are expensed as incurred.
Business Management, Consulting and Managed IT Services. The principal cost related to our statement
processing services is postage. The principal costs related to our other business management, consulting and
managed IT services are employee-related expenses, such as salaries and benefits, and telecommunication fees.
Results of Operations
The following table sets forth certain items included in our results of operations for each of the three years in
the period ended December 31, 2014, expressed as a percentage of our total revenues for these periods (dollar
amounts in thousands):
Year ended December 31,
2014
2013
2012
Amount
% Revenues
Amount
% Revenues
Amount
% Revenues
INCOME DATA:
Sales revenues:
System sales . . . . . . . . . . . . . . . . . . . . . $
Support and maintenance . . . . . . . . . . .
Business management, consulting and
managed IT services. . . . . . . . . . . . . . .
Total sales revenues. . . . . . . . . . . . . . . . . . . .
Costs of sales:
System sales . . . . . . . . . . . . . . . . . . . . .
Support and maintenance . . . . . . . . . . .
Business management, consulting and
managed IT services. . . . . . . . . . . . . . .
Total costs of sales. . . . . . . . . . . . . . . . . . . . .
Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating expenses:
Sales and marketing . . . . . . . . . . . . . . .
General and administrative. . . . . . . . . .
Total operating expenses . . . . . . . . . . . . . . . .
Operating income . . . . . . . . . . . . . . . . . . . . .
Other income:
Other income . . . . . . . . . . . . . . . . . . . .
Total other income. . . . . . . . . . . . . . . . . . . . .
Income before taxes. . . . . . . . . . . . . . . . . . . .
Provision for income taxes . . . . . . . . . . . . . .
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . $
2014 Compared to 2013
75,099
73,553
56,090
204,742
44,620
29,081
37,065
110,766
93,976
14,370
30,019
44,389
49,587
152
152
49,739
16,819
32,920
36.7% $
35.9%
79,792
71,506
39.7% $
35.6%
72,553
67,293
27.4%
49,565
24.7%
43,463
100.0%
200,863
100.0%
183,309
21.8%
14.2%
18.1%
54.1%
45.9%
7.0%
14.7%
21.7%
24.2%
0.1%
0.1%
24.3%
8.2%
16.1% $
47,840
28,640
30,646
107,126
93,737
14,737
28,756
43,493
50,244
466
466
50,710
17,967
32,743
23.8%
14.3%
15.3%
53.4%
46.6%
7.3%
14.3%
21.6%
25.0%
0.2%
0.2%
25.2%
8.9%
16.3% $
49,019
27,710
25,919
102,648
80,661
14,290
25,094
39,384
41,277
721
721
41,998
12,025
29,973
39.6%
36.7%
23.7%
100.0%
26.7%
15.1%
14.1%
55.9%
44.1%
7.8%
13.7%
21.5%
22.6%
0.4%
0.4%
23.0%
6.6%
16.4%
Revenues. Total revenues increased 1.9%, or $3.9 million. This was largely attributable to a combined $8.6
million increase in support and maintenance revenues and business management, consulting and managed IT
services revenues due to a larger customer base and increased applications within that customer base requiring
43
support and maintenance services, as well as increased demand for and market acceptance of our business
management, consulting and managed IT services. The combined increase in support and maintenance revenues and
business management, consulting and managed IT services revenues was partially offset by a $4.7 million decrease
in system sales revenues as increased add-on sales to existing customers were not sufficient to fully offset a decrease
in new system installation activity, compounded by a decrease in revenue recognized under First Generation
Meaningful Use Installment Plans.
System sales revenues decreased by 5.9%, or $4.7 million. The accelerated adoption of EHRs resulting from
the ARRA's EHR incentive program has resulted in an ever narrowing market for new system installations.
Consequently, we experienced a significant decrease in new system installations during 2014, as we completed
financial and patient accounting system installations at 24 new hospital clients during 2014 (two of which were
under SaaS arrangements) compared to 30 during 2013 (one of which was under a SaaS arrangement). This
decrease in the number of new system installations, coupled with a 30.5% decrease in average installation size,
resulted in decreased new customer installation revenues of 42.3%, or $12.7 million. This decrease in revenues
from new customer installations was partially offset by an increase in add-on sales to existing customers of 19.1%,
or $8.8 million, as a result of increased installations within our existing customer base of our physician
documentation application, a critical application in achieving stage two of meaningful use criteria. In total, add-on
sales to existing customers accounted for 73.3% of our system sales revenues during 2014 compared to 58.0%
during 2013. Lastly, we experienced a $1.7 million decrease in revenue recognized under First Generation
Meaningful Use Installment Plans. Under these arrangements, for which the related installations were completed
during 2012, a substantial majority of the consideration is not received or revenue recognized until the customers
successfully achieve "meaningful use" designation and receive related stage one ARRA incentive payments. These
arrangements resulted in $2.2 million and $3.9 million of revenue recognized (net of additional unrecognized
revenue accumulated) during 2014 and 2013, respectively. Excluding the net effect on revenue resulting from these
arrangements, adjusted system sales (as hereinafter defined in the "Non-GAAP Financial Measures" section below)
decreased $3.0 million, or 4.0%, due to the decrease in new customer installations.
Support and maintenance revenues increased by 2.9%, or $2.0 million. Support service fees increased by
4.4%, or $3.0 million, due to an increase in recurring revenues as a result of a larger customer base, an increase in
support fees for add-on business sold to existing customers, and an increase in support rates from contractually
agreed upon Consumer Price Index ("CPI") rate increases. The increase in support service fees was partially offset
by a 23.4%, or $0.5 million, decrease in SaaS, hosting and other fees as a result of the high volume during 2013 and
2014 of conversions of previously installed SaaS arrangements to perpetual licenses at the customers' request.
Business management, consulting and managed IT services revenues increased by 13.2%, or $6.5 million. We
experienced this increase in business management, consulting and managed IT services revenues primarily as a
result of an expansion of service offerings complemented by an expanding customer base for our previously existing
service offerings. Of our previously existing service offerings, we have experienced growth in customer demand for
accounts receivables management (increasing 10.6%, or $1.6 million) and private pay services (increasing 12.2%, or
$1.3 million) as a result of more effective marketing of these services. The continued expansion and growth of our
recently introduced service offerings have resulted in increased demand for our clinical consulting services
(increasing 7.8%, or $0.2 million), revenue cycle management consulting services (increasing 76.7%, or $0.6
million), IT consulting services (increasing 78.1%, or $0.3 million) and cloud computing services (a component of
managed IT services, increasing 42.1%, or $0.5 million). The introduction of medical coding and clinical help desk
services (components of consulting services) in the fourth quarter of 2013 resulted in revenues of $1.5 million
during 2014 compared to only $0.1 million in 2013. We also experienced a $0.5 million increase in reimbursed
travel costs as a result of the increased utilization of our consulting resources.
Costs of Sales. Total costs of sales increased by 3.4%, or $3.6 million. As a percentage of revenues, costs of
sales increased from 53.4% to 54.1%.
Costs of system sales decreased by 6.7%, or $3.2 million. The decrease in costs of system sales was primarily
due to a $2.5 million decrease in travel costs and a $1.2 million decrease in cost of equipment as a result of the
decrease in new system installations, which are more travel and hardware intensive than the Company's add-on sales
to existing customers. These cost decreases were partially offset by a $0.5 million increase in stock-based
44
compensation expense as a result of additional grants of restricted stock and performance share awards to our
executive officers and certain key employees during the trailing twelve months. The gross margin on system sales
increased to 40.6% in 2014 from 40.0% in 2013. Excluding the net effect on revenue resulting from First Generation
Meaningful Use Installment Plans (which were used by the Company in 2012) and the deferral of the related cost of
equipment, the adjusted gross margin on system sales (as hereinafter defined in the "Non-GAAP Financial
Measures" section below) increased to 38.8% in 2014 from 37.5% in 2013. The table below summarizes the major
components of costs of system sales as a percentage of system sales revenues:
Year Ended December 31,
2014
2013
Payroll and related expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Travel expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cost of equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31.8%
11.7%
6.3%
31.0%
14.1%
7.3%
Excluding the net effect on revenue and cost of equipment resulting from First Generation Meaningful Use
Installment Plans, payroll and related expenses, travel expense, and adjusted cost of equipment (as hereinafter
defined in the "Non-GAAP Financial Measures" section below) would represent 32.8%, 12.1% and 6.5%,
respectively, of adjusted system sales (as hereinafter defined in the "Non-GAAP Financial Measures" section below)
for 2014 compared to 32.6%, 14.9% and 7.7%, respectively, for 2013. Please see the tables set forth below under the
caption "Non-GAAP Financial Measures" for a reconciliation of each of these non-GAAP financial measures to the
comparable financial measure determined in accordance with GAAP.
Costs of support and maintenance increased 1.5%, or $0.4 million, primarily due to an increase in payroll and
related costs of 1.6%, or $0.4 million, due to increased personnel and standard cost of living adjustments effected
during the trailing twelve months. The gross margin on support and maintenance revenues increased slightly to
60.5% in 2014 from 60.0% in 2013.
Our costs associated with business management, consulting and managed IT services increased 20.9%, or
$6.4 million, due primarily to an increase in payroll and related expenses. The gross margin on these services
decreased to 33.9% in 2014 from 38.2% in 2013 due to the disproportionate increase in payroll and related expenses
versus revenues. Payroll and related expenses increased 18.3%, or $3.2 million, as a result of adding more
employees during the trailing twelve months in order to support and develop our growing customer base and
increase capacity in advance of anticipated future increases in demand. For similar reasons, we have experienced a
$1.2 million increase in temporary labor costs. We also experienced a $0.8 million increase in related travel costs,
primarily due to the increased volume of clinical consulting engagements and increased sales generation efforts.
Lastly, stock-based compensation expense increased by $0.5 million as a result of additional grants of restricted
stock and performance share awards to our executive officers and certain key employees during the trailing twelve
months.
Sales and Marketing Expenses. Sales and marketing expenses decreased 2.5%, or $0.4 million. This decrease
is primarily attributable to a decrease in commission expense of 18.5%, or $1.3 million, due to decreased billings for
new system installations. The decrease in commission expense is partially offset by a $0.5 million increase in stock-
based compensation expense as a result of additional grants of restricted stock and performance share awards to our
executive officers and certain key employees during the trailing twelve months. Lastly, we experienced a $0.2
million increase in costs associated with collaborative arrangements associated with our membership in
CommonWell Health Alliance, in particular relating to the development of interoperability standards for the
healthcare information technology industry.
General and Administrative Expenses. General and administrative expenses increased 4.4%, or $1.3 million,
with the largest contributing factor being a $0.8 million increase in stock-based compensation expense due to
additional grants of restricted stock and performance share awards to our executive officers, certain key employees
and non-employee directors during the trailing twelve months. Costs associated with healthcare benefits offered to
our employees increased $0.5 million primarily due to the addition of on-site healthcare clinics as an added benefit
for our employees beginning in the fourth quarter of 2013. Costs associated with our defined contribution employee
45
retirement plan increased 20.1%, or $0.4 million, due to an increased number of participants eligible for the
Company's discretionary employer matching contribution. Depreciation expense increased 10.5%, or $0.3 million,
as a result of capital expenditures during the trailing twelve months. Payroll and related costs increased 6.6%, or
$0.3 million, due mostly to standard cost of living adjustments effected during the trailing twelve months. The
combined $2.3 million increase in costs noted above has been mostly offset by a $1.3 million decrease in bad debt
expense, mostly due to the combined factors of decreased growth in gross accounts receivable and financing
receivables ("total gross receivables") during 2014 compared to 2013 and the lack of any substantial write-offs of
receivables balances in 2014. Total gross receivables grew by 42.8%, or $14.5 million, during 2013, necessitating
increases in our allowance for doubtful accounts and allowance for credit losses to accommodate the expanding
receivables base. Comparatively, total gross receivables decreased by 8.8%, or $4.3 million, during 2014. This
decreased growth in total gross receivables is due to the decreased utilization of Second Generation Meaningful Use
Installment Plans in 2014 compared to 2013. Additionally, 2013 was impacted by substantial write-offs of
receivable balances due from a single customer experiencing significant financial difficulty, with no such events
occurring in 2014.
As a percentage of total revenues, sales and marketing expenses, and general and administrative expenses
increased slightly to 21.7% in 2014 compared to 21.6% in 2013.
As a result of the foregoing factors, income before taxes decreased by 1.9%, or $1.0 million.
Income Taxes. Our effective income tax rate for the years ended December 31, 2014 and 2013 was 33.8% and
35.4%, respectively. This decrease in effective income tax rate is mostly due to the combined effects of a $0.4
million decrease in expense related to unrecognized tax benefits and a $0.2 million increase in beneficial provision-
to-return adjustments. During 2013, recent developments resulting from the Internal Revenue Service's examination
of our 2004 through 2006 federal tax returns (as amended), primarily as they relate to federal research and
development tax credits, necessitated an increase in our reserves for uncertain tax positions for all impacted years,
with a corresponding increase in the related expense related to unrecognized tax benefits. The related expense
during 2014 has been limited to tax positions related to the current year, with no further developments impacting
prior years. The increase in beneficial provision to return adjustments is primarily attributable to differences
between credits claimed on the 2013 federal income tax return and amounts previously estimated.
2013 Compared to 2012
Revenues. Total revenues increased 9.6%, or $17.6 million. This was largely attributable to an increase in
system sales revenues, primarily caused by an increase in new system installations under Second Generation
Meaningful Use Installment Plans combined with revenue recognized related to First Generation Meaningful Use
Installment Plans of $3.9 million (net of approximately $0.6 million of additional unrecognized revenue
accumulated during 2013 related to these arrangements) compared to accumulated unrecognized revenue of $7.1
million (net of approximately $5.5 million of revenue recognized) related to these arrangements during 2012.
Additionally, we experienced an increase in support and maintenance revenues and business management,
consulting and managed IT services revenues due to a larger customer base and increased applications within that
customer base requiring support and maintenance services, as well as increased demand for and market acceptance
of our business management, consulting and managed IT services.
System sales revenues increased by 10.0%, or $7.2 million. We completed financial and patient software
system installations at 30 new hospital clients in 2013 (none of which was under a First Generation Meaningful Use
Installment Plan and one of which was under a SaaS arrangement) compared to 34 in 2012 (10 of which were under
First Generation Meaningful Use Installment Plans and one of which was under a SaaS arrangement). Sales to
existing customers accounted for 58.0% of our system sales revenues during 2013 compared to 64.1% during 2012.
During 2012, the Company installed systems under First Generation Meaningful Use Installment Plans for which a
substantial majority of the consideration is not received or revenue recognized until the customers successfully
achieve "meaningful use" designation and receive related stage one ARRA incentive payments. These arrangements
resulted in revenue recognized (net of additional unrecognized revenue accumulated) of $3.9 million during 2013
and $7.1 million of accumulated unrecognized revenue during 2012. Excluding the net effect on revenue resulting
from these arrangements, adjusted system sales (as hereinafter defined in the "Non-GAAP Financial Measures"
46
section below) decreased $3.7 million, or 4.7%, due to the decrease in add-on sales to existing customers. Add-on
sales in 2012 benefited from those customers purchasing necessary incremental applications in order to satisfy both
stage one and stage two meaningful use criteria, whereas during 2013 the opportunities for add-on sales for stage
one incremental applications had largely been exhausted.
Support and maintenance revenues increased by 6.3%, or $4.2 million. Support service fees increased by
8.5%, or $5.3 million, due to an increase in recurring revenues as a result of a larger customer base, an increase in
support fees for add-on business sold to existing customers, and increases in support rates from contractually agreed
upon CPI rate increases. The increase in support service fees was partially offset by a 27.7%, or $0.8 million,
decrease in SaaS, hosting and other fees as a result of the high volume during 2012 of conversions of previously
installed SaaS arrangements to perpetual licenses at the customers' request.
Business management, consulting and managed IT services revenues increased by 14.0%, or $6.1 million. We
experienced this increase in business management, consulting and managed IT services revenues primarily as a
result of growth in customer demand for accounts receivable management (increasing 29.5%, or $3.4 million),
consulting services (increasing 88.5%, or $2.0 million, due to an approximately 80% increase in related contract
signings), cloud computing (a component of managed IT services, increasing 58.4%, or $0.5 million), and private
pay services (increasing 3.3%, or $0.3 million) due to more effective marketing of these services.
Costs of Sales. Total costs of sales increased by 4.4%, or $4.5 million. As a percentage of revenues, costs of
sales decreased from 55.9% to 53.4%.
Costs of system sales decreased 2.4%, or $1.2 million. The decrease in costs of system sales was primarily due
to a $1.6 million decrease in travel expenses and a $1.2 million decrease in cost of equipment as a result of the
decrease in new system installations. These cost decreases were partially offset by a $2.0 million increase in the
cost of third-party software subscriptions as a result of our expanding customer base utilizing such third-party
software services and new royalty payments for newly copyrighted and newly provided third-party content. The
gross margin on system sales increased to 40.0% in 2013 from 32.4% in 2012. Excluding the net effect on revenue
resulting from First Generation Meaningful Use Installment Plans (which were used by the Company in 2012) and
the deferral of the related cost of equipment, the adjusted gross margin on system sales (as hereinafter defined in the
"Non-GAAP Financial Measures" section below) decreased slightly to 37.5% in 2013 from 37.8% in 2012. The
table below summarizes the major components of costs of system sales as a percentage of system sales revenues:
Year Ended December 31,
2013
2012
Payroll and related expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Travel expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cost of equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31.0%
14.1%
7.3%
34.5%
17.7%
9.7%
Excluding the net effect on revenue and cost of equipment resulting from First Generation Meaningful Use
Installment Plans, payroll and related expenses, travel expenses, and adjusted cost of equipment (as hereinafter
defined in the "Non-GAAP Financial Measures" section below) would represent 32.6%, 14.9% and 7.7%,
respectively, of adjusted system sales (as hereinafter defined in the "Non-GAAP Financial Measures" section below)
for 2013 compared to 31.4%, 16.1% and 9.5%, respectively, for 2012. Please see the tables set forth below under the
caption "Non-GAAP Financial Measures" for a reconciliation of each of these non-GAAP financial measures to the
comparable financial measure determined in accordance with GAAP.
Costs of support and maintenance increased 3.4%, or $0.9 million, primarily due to an increase in payroll and
related costs of 4.7%, or $1.2 million, due to increased personnel in our Product Development Services division. The
gross margin on support and maintenance revenues increased slightly to 60.0% in 2013 from 58.8% in 2012.
Our costs associated with business management, consulting and managed IT services increased 18.2%, or
$4.7 million, due primarily to an increase in payroll and related expenses. The gross margin on these services
decreased to 38.2% in 2013 from 40.4% in 2012 due to the disproportionate increase in payroll and related expenses
47
versus revenues. Payroll and related expenses increased 20.8%, or $3.4 million, as a result of adding more
employees during the trailing twelve months in order to support and develop our growing customer base and
increase capacity in advance of anticipated future increases in demand. We also experienced a $0.9 million increase
in related travel costs, primarily due to the increased volume of clinical consulting engagements and increased sales
generation efforts.
Sales and Marketing Expenses. Sales and marketing expenses increased 3.1%, or $0.4 million. This increase
was primarily attributable to increased commissions resulting from an increase in system sales revenues and
increased salary expense due to the promotion of two new vice presidents during the fourth quarter of 2012.
General and Administrative Expenses. General and administrative expenses increased 14.6%, or $3.7 million,
with the largest contributing factor being a $1.4 million increase in bad debt expense due to the continued significant
increase in our financing receivables balances and the write-off of substantial amounts related to a single customer
experiencing considerable financial difficulty. Our group health insurance expense increased 11.9%, or $0.9 million,
due to continuing increases in healthcare costs. Depreciation expense increased $0.4 million as a result of significant
capital expenditures over the trailing twelve months, mostly related to the build-out of our new facility in Fairhope,
Alabama. This new facility also resulted in a $0.3 million increase in utilities expense. Payroll and related expenses
increased 6.5%, or $0.3 million, due to increased stock-based compensation costs resulting from additional grants of
restricted stock to our executive officers and non-employee directors and increased costs related to our incentive
bonus program for certain members of management as profitability growth improved from 2012 to 2013. Lastly, our
expenses related to our customer user group increased $0.3 million as, in addition to our annual User Group
Conference, we held our Financial, Clinical, and Physician Conferences in May 2013; the only such large event to
take place during 2012 was the annual User Group Conference.
As a percentage of total revenues, sales and marketing expenses, and general and administrative expenses
increased slightly to 21.6% in 2013 compared to 21.5% in 2012.
As a result of the foregoing factors, income before taxes increased by 20.8%, or $8.7 million.
Income Taxes. Our effective income tax rate for the years ended December 31, 2013 and 2012 was 35.4% and
28.6%, respectively. The significant increase in our effective income tax rate was primarily due to $3.1 million in
favorable provision-to-return adjustments recorded during 2012. These provision-to-return adjustments were
primarily related to differences between the Domestic Production Activities Deduction ("DPAD") reported on the
2011 federal income tax return and amounts previously estimated, as well as the estimated additional net federal tax
benefit to be realized by the Company upon amending federal income tax returns for all open years for revised
DPAD amounts. This increase in our effective tax rate resulting from the significant provision-to-return adjustments
recorded during 2012 was partially offset as our effective tax rate for 2013 included a tax benefit from federal
research and development tax credits attributable to the entire 2012 and 2013 fiscal years. The federal research and
development tax credit expired effective December 31, 2011 and was extended retroactively for amounts incurred
between January 1, 2012 through December 31, 2013 when the American Taxpayer Relief Act of 2012 (the
"ATRA") was signed into law in January 2013. As the ATRA was signed into law after December 31, 2012, the tax
benefit from credits related to 2012 were recorded during 2013.
Liquidity and Capital Resources
As of December 31, 2014, we had $23.8 million in cash and cash equivalents and $10.7 million in
investments. Management believes that cash and investments plus cash generated from our normal operating
activities should be adequate to fund our business through the remainder of 2015. Our principal source of liquidity
has been cash provided by operating activities. Cash provided by operating activities has been used primarily to fund
the growth of our business and return cash to our shareholders in the form of dividends. Because of our cash
position, our Board of Directors decided to begin paying a quarterly dividend in 2003. We declared and paid
dividends in the aggregate amount of $25.5 million in 2014, $22.6 million in 2013, and $31.4 million in 2012
(including a special, one-time dividend of approximately $11.1 million during December 2012 in anticipation of a
significant increase in tax rates on dividends beginning in 2013). We believe that paying dividends is an effective
way of providing an investment return to our stockholders and a beneficial use of our cash. However, the declaration
of dividends by CPSI is subject to the discretion of our Board of Directors. Our Board of Directors will continue to
48
take into account such matters as general business conditions, our financial results and such other factors as our
Board of Directors may deem relevant.
Net cash provided by operating activities totaled $38.9 million, $29.0 million and $32.2 million for 2014,
2013 and 2012, respectively. This 34.1% increase in net cash provided by operating activities in 2014 far outpaces
our 0.5% increase in net income from 2013 to 2014 and primarily results from the decreased utilization of Second
Generation Meaningful Use Installment Plans in 2014 compared to 2013. As previously stated, for the first two
years following execution of a Second Generation Meaningful Use Installment Plan, customers are only required to
remit to us Medicare and Medicaid incentive payments (not to exceed the remaining balance under the arrangement)
received for adoption of a qualifying EHR upon receipt of such funds. All but five of our 30 new customer
installations during 2013 were under Second Generation Meaningful Use Installment Plans, resulting in significant
increases in our financing receivables balances. Of the 24 new customer installations during 2014, only eight were
under Second Generation Meaningful Use Plans while two were under SaaS arrangements, with the remaining 14
mostly containing more traditional payment terms resulting in payments becoming due as the respective installations
are completed.
We continue to experience customers seeking financing arrangements for system installations, in particular
due to the desire and ability of customers to minimize the near-term impact that purchasing our system will have on
their current cash resources by utilizing cash inflows expected under the EHR incentive program. We expect this
demand for financing arrangements for system installations to continue during the next twelve months, which could
result in increases in our financing receivables, although at lower levels than that experienced during 2013. The
potential increase in financing receivables, although offset by periodic collections of previously outstanding
amounts, could temporarily have a negative impact on our net cash provided by operating activities.
Net cash used in investing activities totaled $1.5 million in 2014, compared to net cash used in investing
activities of $3.7 million in 2013 and $1.5 million of net cash provided by investing activities during 2012. We used
cash for the purchase of property and equipment of $1.5 million, $3.6 million and $4.4 million in 2014, 2013 and
2012, respectively. The significant decrease in capital expenditures from 2013 to 2014 was due to the completion of
the build-out of our new facility in Fairhope, Alabama during 2013, coupled with the lack of any major capital
expenditure projects during 2014. We believe that our existing physical facilities provide us with ample
infrastructure to continue and grow our existing operations and, as such, we do not anticipate the need for significant
capital expenditures during 2015. Purchases of investments, net of cash inflows from liquidated positions, were
$0.1 million in 2014 and 2013 compared to net cash inflows from investments of $5.8 million in 2012. We
liquidated $7.0 million of our investment portfolio in December 2012 to partially fund the aforementioned one-time,
special dividend of $11.1 million.
Net cash used in financing activities totaled $25.4 million, $22.5 million and $31.4 million for 2014, 2013 and
2012, respectively. We declared and paid dividends in the aggregate amount of $25.5 million, $22.6 million, and
$31.4 million (including the aforementioned one-time, special dividend of $11.1 million) during 2014, 2013 and
2012, respectively.
Our days sales outstanding, which represents the average collection time for accounts receivable, for the years
2014, 2013 and 2012 were 43, 38, and 41 days, respectively. This increase in days sales outstanding from 2013 to
2014 is primarily attributable to the decreased utilization of Second Generation Meaningful Use Installment Plans in
2014 compared to 2013, resulting in more sales dollars entering accounts receivable. Despite this increase in days
sales outstanding, we have not experienced a significant deterioration within the agings of our accounts receivable.
We currently do not have a bank line of credit or other credit facility in place. Because we have no debt, we
are not subject to contractual restrictions or other influences on our operations, such as payment demands and
restrictions on the use of operating funds that are typically associated with debt. If we borrow money in the future,
we will likely be subject to operating and financial covenants that could limit our ability to operate as profitably as
we have in the past. Defaults under applicable loan agreements could result in the demand by lenders for immediate
payment of substantial funds and substantial restrictions on expenditures, among other things. Additional capital, if
needed, may not be available on terms favorable to us, or at all.
49
Our future capital requirements will depend upon a number of factors, including the rate of growth of our
sales, cash collections from our customers and future investments in fixed assets. We believe that our available cash
and cash equivalents, investments and anticipated cash generated from operations will be sufficient to meet our
operating requirements for at least the next 12 months.
Non-GAAP Financial Measures
We have included in the discussion under the captions "2014 Compared to 2013" and "2013 Compared to
2012" above financial measures that were not prepared in accordance with US GAAP. Any analysis of non-GAAP
financial measures should be made only in conjunction with results presented in accordance with US GAAP. Below,
we define each of these non-GAAP financial measures, provide a reconciliation of each non-GAAP financial
measure to the most directly comparable financial measure calculated in accordance with US GAAP, and discuss the
reasons that we believe this information is useful to management and may be useful to investors.
We use the non-GAAP financial measures "adjusted gross margin on system sales," "adjusted cost of
equipment," and "adjusted system sales." Management believes these non-GAAP financial measures provide our
Board of Directors, investors, potential investors, securities analysts and others with useful information to evaluate
our performance because they exclude the impact of unrecognized revenue, recognized revenue and related deferral
of cost of equipment resulting from our use of First Generation Meaningful Use Installment Plans. First Generation
Meaningful Use Installment Plans were new to the Company in 2012, resulting in the Company not having
sufficient experience with comparable arrangements to establish evidence of a standard business practice of
historically collecting under the original payment terms of such contracts without making concessions. As a result,
the provisions of the Software topic and Revenue Recognition subtopic of the FASB Accounting Standards
Codification resulted in a conclusion that the fee was not fixed or determinable and, as a result, the revenue is to be
recognized as the amounts become due. Because the timing of our recognition of revenue under First Generation
Meaningful Use Installment Plans is not related to any remaining obligation on the part of the Company, the
Company and our Board of Directors use these non-GAAP financial measures to evaluate our performance relative
to other periods. We believe that the most directly comparable US GAAP measures to adjusted gross margin on
system sales, adjusted cost of equipment, and adjusted system sales are gross margin on system sales, cost of
equipment, and system sales, respectively.
Set forth below are reconciliations of adjusted gross margin on system sales, adjusted cost of equipment, and
adjusted system sales to the comparable financial measures calculated in accordance with US GAAP (dollar
amounts in thousands):
Adjusted Gross Margin on System Sales
Gross margin on system sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Add: Unrecognized revenue accumulated related to First Generation
Meaningful Use Installment Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Less: Revenue recognized related to First Generation Meaningful Use
Installment Plans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Less: Deferred cost of equipment related to First Generation
Meaningful Use Installment Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add: Amortization of deferred cost of equipment related to First
Generation Meaningful Use Installment Plans . . . . . . . . . . . . . . . . . . . . .
Adjusted gross margin on system sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Year ended December 31,
2014
2013
2012
30,479
$
31,953
$
23,534
11
597
12,581
(2,243)
(4,488)
(5,524)
—
47
—
416
(983)
462
28,294
$
28,478
$
30,070
50
Adjusted Cost of Equipment
Cost of equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
4,734
$
5,836
$
7,055
Add: Deferred cost of equipment related to First Generation
Meaningful Use Installment Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
—
—
983
Less: Amortization of deferred cost of equipment related to First
Generation Meaningful Use Installment Plans . . . . . . . . . . . . . . . . . . . . .
Adjusted cost of equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
(47)
4,687
$
(416)
5,420
$
(462)
7,576
Year ended December 31,
2014
2013
2012
Adjusted System Sales
System sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Add: Unrecognized revenue accumulated related to First Generation
Meaningful Use Installment Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Less: Revenue recognized related to First Generation Meaningful Use
Installment Plans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusted system sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Contractual Obligations
Year ended December 31,
2014
2013
2012
75,099
$
79,792
$
72,553
11
597
12,581
(2,243)
72,867
$
(4,488)
75,901
$
(5,524)
79,610
Our real estate leases are the only material contractual obligations requiring payments in the future. Our
payments under these leases subsequent to December 31, 2014, are set forth below:
Operating lease obligations. . . . . . . . . . . . . $ 3,809,116
$
Total
Payment due by period
Less than 1
Year
601,138
1-3 Years
3-5 Years
$
906,690
$
846,496
More than
5 Years
$ 1,454,792
The table above excludes any amounts related to the $1,455,871 of unrecognized tax benefit as the Company
cannot make a reasonably reliable estimate of the periods of cash settlements with the respective taxing authorities.
See Note 7 to the financial statements for additional information.
Off-Balance Sheet Arrangements
We had no off-balance sheet arrangements as of December 31, 2014 or December 31, 2013.
Critical Accounting Policies
General. Our discussion and analysis of our financial condition and results of operations are based on our
financial statements, which have been prepared in accordance with accounting principles generally accepted in the
United States of America. We are required to make some estimates and judgments that affect the preparation of these
financial statements. We base our estimates on historical experience and on various other assumptions that we
believe to be reasonable under the circumstances, but actual results may differ from these estimates under different
assumptions or conditions.
Revenue Recognition. We generate revenue from the following sources:
• The sale of information systems, which includes perpetual software licenses, conversion, installation and
training services, hardware and peripherals;
51
• The provision of system support services, which includes software application support, hardware
maintenance, continuing education, Software as a Service (or "SaaS") products, and forms and supplies;
and
• The provision of business management services, which includes electronic billing, statement processing,
payroll processing, accounts receivable management, contract management and insurance services, as well
as Internet service provider ("ISP") services and consulting and managed IT services (collectively, "other
professional IT services").
We recognize revenue in accordance with the accounting principles required by the Software topic and
Revenue Recognition subtopic of the Financial Accounting Standards Board ("FASB") Accounting Standards
Codification (the "Codification") and those prescribed by the Securities and Exchange Commission, as well as the
accounting principles relevant to multiple-element arrangements in the Revenue Recognition topic and Multiple-
Element Arrangements subtopic of the Codification. These standards require that four basic criteria must be met
before revenues can be recognized: (1) persuasive evidence that an arrangement exists; (2) delivery has occurred or
services have been rendered; (3) the fee is fixed and determinable; and (4) collectability is reasonably assured. The
recognition of revenue pursuant to these criteria involves estimates and judgments regarding:
1) The allocation of total arrangement consideration to the various elements of our multiple-element
arrangements, including, for certain elements, estimates and judgments regarding vendor-specific objective
evidence ("VSOE") of fair value, which we base on either the price charged when the same element is sold
separately or the price established by management having the relevant authority to do so, for an element not
yet sold separately. VSOE calculations are updated and reviewed regularly depending on the nature of the
product or service. We base VSOE for the related undelivered elements on either renewals or stand-alone
sales as appropriate.
2) Our determination that total fees for our products and services are fixed or determinable, which we base on
signed contracts and orders.
3) Our assessment that collection of amounts due is reasonably assured, which we base on our standard
payment terms and collection history.
Risks associated with these estimates and judgments and the effects thereof include: (1) if VSOE of fair value
of any undelivered element does not exist, all revenue is deferred until VSOE of fair value of the undelivered
element is established or the element has been delivered and (2) if the fees are not fixed or determinable, or if
collection is not reasonably assured, then the revenue recognized in various periods will be less than amounts that
would have been otherwise recognizable using the residual method provided under the Codification. See Note 2 to
the financial statements for further discussion of our revenue recognition policies.
Although we believe that our approach to estimates and judgments regarding revenue recognition is
reasonable, actual results could differ and we may be exposed to increases or decreases in revenue that could be
material.
Allowance for Doubtful Accounts. Trade accounts receivable are stated at the amount the Company expects to
collect and do not bear interest. The collectability of trade receivable balances is regularly evaluated based on a
combination of factors such as customer credit-worthiness, past transaction history with the customer, current
economic industry trends and changes in customer payment patterns, resulting in the establishment of general
reserves. Additionally, if it is determined that a customer will be unable to fully meet its financial obligation, such as
in the case of a bankruptcy filing or other material event impacting its business, a specific reserve for bad debt may
be recorded to reduce the related receivable to the amount expected to be recovered.
Although we believe that our approach to estimates and judgments regarding our allowance for doubtful
accounts is reasonable, actual results could differ and we may be exposed to increases or decreases in required
reserves that could be material.
52
Allowance for Credit Losses. The Company has sold information and patient care systems to certain healthcare
providers under short-term payment plans and sales-type leases. The Company establishes an allowance for credit
losses for these financing receivables based on the historical level of customer defaults under such financing
arrangements. Additionally, if it is determined that a customer will be unable to meet its financial obligation, such as
in the case of a bankruptcy filing or other material event impacting its business, a specific reserve may be recorded
to reduce the related receivable to the amount expected to be recovered. Reference is made to Note 10 to the
financial statements for further information about our financing receivables.
Although we believe that that our approach to estimates and judgments regarding our allowance for credit
losses is reasonable, actual results could differ and we may be exposed to increases or decreases in required reserves
that could be material.
Estimates. The Company uses estimates to record certain transactions and liabilities. These estimates are
generally based on management’s best judgment, past experience, and utilization of third party services such as
actuarial and other expert services. Because these estimates are subjective and variable, actual results could differ
significantly from these estimates. Significant estimates included in our financial statements include those for self-
insurance reserves under our health insurance plan, reserves for uncertain tax positions, bad debt and credit
allowances, legal liability exposure or lack thereof, and accrued expenses.
Quantitative and Qualitative Disclosures about Market and Interest Rate Risk
Our exposure to market risk relates primarily to the potential change in the value of our investment portfolio
as a result of fluctuations in interest rates. The primary purpose of our investment activities is to preserve principal
while maximizing the income we receive from our investments without significantly increasing risk of loss. As of
December 31, 2014, our investment portfolio consisted of a variety of financial instruments, primarily including, but
not limited to, money market securities and high quality government and corporate obligations. It is our intent to
ensure the safety and preservation of our invested principal funds by limiting default risk, market risk and
reinvestment risk. We do not hold financial instruments for trading or other speculative purposes. The securities in
our investment portfolio are classified as available-for-sale and, consequently, are recorded on our balance sheet at
fair market value with their related unrealized gain or loss reflected as a component of accumulated other
comprehensive (loss) income in stockholders’ equity.
Investments in both fixed rate and floating rate interest earning instruments carry a degree of interest rate risk.
Fixed rate securities may have their fair market value adversely impacted due to a rise in interest rates, while
floating rate securities may produce less income than expected if interest rates fall. Due in part to these factors, our
future investment income may fall short of expectation due to changes in interest rates or we may suffer losses in
principal if forced to sell securities which have declined in market value due to changes in interest rates.
We believe that the market risk arising from our holdings of these financial instruments is minimal. Due to the
conservative allocation of our investment portfolio, we do not believe that an immediate 10% increase in interest
rates would have a material effect on the fair market value of our portfolio. Additionally, since we believe we have
the ability to liquidate this portfolio, we do not expect our operating results or cash flows to be materially affected to
any significant degree by a sudden change in market interest rates on our investment portfolio. We do not utilize
derivative financial instruments to manage our interest rate risks.
53
The table that follows presents fair values of principal amounts and weighted average interest rates for our
investment portfolio as of December 31, 2014 and 2013.
Cash and Cash Equivalents:
Cash and cash equivalents. . . . . . . . . . . . . . . . . . $ 23,791,748
$ 11,729,185
—%
—%
Short-Term Investments:(1)
Aggregate Fair Value
2014
2013
Weighted Average
Interest Rate
2014
2013
Accrued income . . . . . . . . . . . . . . . . . . . . . . . . . $
Money market funds . . . . . . . . . . . . . . . . . . . . . .
Obligations of the U.S. Treasury, U.S
government corporations and agencies . . . . . . . .
Corporate debt securities. . . . . . . . . . . . . . . . . . .
1,116,703
1,987,945
Total short-term investments . . . . . . . . . . . . $ 3,199,243
61,371
33,224
$
45,607
3,357,314
1,444,257
2,799,905
$ 7,647,083
Long-Term Investments:(2)
Obligations of the U.S. Treasury, U.S
government corporations and agencies . . . . . . . . $
Mortgage backed securities. . . . . . . . . . . . . . . . .
Certificates of deposit . . . . . . . . . . . . . . . . . . . . .
Corporate debt securities. . . . . . . . . . . . . . . . . . .
69,532
1,975,245
4,555,023
Total long-term investments . . . . . . . . . . . . $ 7,503,883
81,112
—
1,669,838
$ 3,055,543
904,083
$ 1,304,593
—%
0.07%
1.93%
1.92%
0.36%
1.63%
1.85%
2.33%
—%
0.02%
2.39%
2.84%
1.19%
1.63%
—%
2.68%
(1) Reflects instruments with a contractual maturity of less than one year.
(2) Reflects instruments with a contractual maturity of one year or more.
As of December 31, 2014, the Company had no borrowings and, therefore, is not subject to interest rate risks
related to debt instruments.
Recent Accounting Pronouncements
Reference is made to Note 2 to the financial statements for a discussion of accounting pronouncements that
have been recently issued which we have not yet adopted.
ITEM 7A.
QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
The information required by this Item is contained in Item 7 herein under the heading "Quantitative and
Qualitative Disclosures about Market and Interest Rate Risk."
54
ITEM 8.
FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
Index to Financial Statements
Management’s Report on Internal Control Over Financial Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Report of Grant Thornton LLP, Independent Registered Public Accounting Firm, on Internal Control Over
Financial Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Report of Grant Thornton LLP, Independent Registered Public Accounting Firm, on Consolidated Financial
Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Balance Sheets — December 31, 2014 and 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Income — Years ended December 31, 2014, 2013 and 2012 . . . . . . . . . . . . . . . .
Consolidated Statements of Comprehensive Income — Years ended December 31, 2014, 2013, and 2012 . . .
Consolidated Statements of Stockholders’ Equity — Years ended December 31, 2014, 2013 and 2012. . . . . .
Consolidated Statements of Cash Flows — Years ended December 31, 2014, 2013 and 2012 . . . . . . . . . . . . .
Notes to Consolidated Financial Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index to Financial Statement Schedules
Page
56
57
58
59
60
61
62
63
64
Schedule II — Valuation and Qualifying Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
84
All other schedules to the financial statements required by Article 9 of Regulation S-X are not applicable
and therefore have been omitted.
55
MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING
Management is responsible for establishing and maintaining adequate internal control over financial reporting
as defined in Rule 13a-15(f) under the Securities Exchange Act of 1934. Computer Programs and Systems, Inc.’s
("CPSI") internal control over financial reporting is designed to provide reasonable assurance regarding the
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with
generally accepted accounting principles. CPSI’s internal control over financial reporting includes those policies and
procedures that:
(i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the
transactions and dispositions of the assets of CPSI;
(ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of
financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures
of CPSI are being made only in accordance with authorizations of management and directors of CPSI; and
(iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition,
use or disposition of CPSI’s assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect
misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that
controls may become inadequate because of changes in conditions, or that the degree of compliance with the
policies or procedures may deteriorate.
Management assessed the effectiveness of CPSI’s internal control over financial reporting as of December 31,
2014. In making this assessment, management used the criteria set forth by the Committee of Sponsoring
Organizations of the Treadway Commission (COSO) in Internal Control-Integrated Framework (2013).
Based on our assessment and those criteria, management believes that CPSI maintained effective internal
control over financial reporting as of December 31, 2014.
The independent registered public accounting firm, Grant Thornton LLP, has audited the consolidated
financial statements as of and for the year ended December 31, 2014, and has also issued its report on the
effectiveness of the Company’s internal control over financial reporting included in this report on page 57.
56
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM ON INTERNAL CONTROL
OVER FINANCIAL REPORTING
To the Board of Directors and Stockholders
Computer Programs and Systems, Inc.:
We have audited the internal control over financial reporting of Computer Programs and Systems, Inc. (a Delaware
corporation) and its subsidiary (collectively, the “Company”) as of December 31, 2014, based on criteria established
in the 2013 Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the
Treadway Commission (COSO). The Company’s management is responsible for maintaining effective internal
control over financial reporting and for its assessment of the effectiveness of internal control over financial
reporting, included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our
responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit.
We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board
(United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about
whether effective internal control over financial reporting was maintained in all material respects. Our audit included
obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness
exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk,
and performing such other procedures as we considered necessary in the circumstances. We believe that our audit
provides a reasonable basis for our opinion.
A company’s internal control over financial reporting is a process designed to provide reasonable assurance
regarding the reliability of financial reporting and the preparation of financial statements for external purposes in
accordance with generally accepted accounting principles. A company’s internal control over financial reporting
includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail,
accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable
assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance
with generally accepted accounting principles, and that receipts and expenditures of the company are being made
only in accordance with authorizations of management and directors of the company; and (3) provide reasonable
assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s
assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements.
Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become
inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may
deteriorate.
In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting
as of December 31, 2014, based on criteria established in the 2013 Internal Control-Integrated Framework issued by
COSO.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United
States), the consolidated financial statements of the Company as of and for the year ended December 31, 2014, and
our report dated March 13, 2015 expressed an unqualified opinion on those financial statements.
/s/ GRANT THORNTON LLP
Atlanta, Georgia
March 13, 2015
57
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM ON CONSOLIDATED
FINANCIAL STATEMENTS
To the Board of Directors and Stockholders
Computer Programs and Systems, Inc.:
We have audited the accompanying consolidated balance sheets of Computer Programs and Systems, Inc. (a
Delaware corporation) and its subsidiary (collectively, the “Company”) as of December 31, 2014 and 2013, and the
related consolidated statements of income, comprehensive income, stockholders’ equity, and cash flows for each of
the three years in the period ended December 31, 2014. Our audits of the basic consolidated financial statements
included the financial statement schedule listed in the index appearing under Item 8. These financial statements and
financial statement schedule are the responsibility of the Company’s management. Our responsibility is to express
an opinion on these financial statements and financial statement schedule based on our audits.
We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board
(United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about
whether the financial statements are free of material misstatement. An audit includes examining, on a test basis,
evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the
accounting principles used and significant estimates made by management, as well as evaluating the overall
financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.
In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the
financial position of Computer Programs and Systems, Inc. and its subsidiary as of December 31, 2014 and 2013,
and the results of their operations and their cash flows for each of the three years in the period ended December 31,
2014 in conformity with accounting principles generally accepted in the United States of America. Also in our
opinion, the related financial statement schedule, when considered in relation to the basic consolidated financial
statements taken as a whole, presents fairly, in all material respects, the information set forth therein.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United
States), the Company’s internal control over financial reporting as of December 31, 2014, based on criteria
established in the 2013 Internal Control-Integrated Framework issued by the Committee of Sponsoring
Organizations of the Treadway Commission (COSO), and our report dated March 13, 2015 expressed an unqualified
opinion thereon.
/s/ GRANT THORNTON LLP
Atlanta, Georgia
March 13, 2015
58
COMPUTER PROGRAMS AND SYSTEMS, INC.
Consolidated Balance Sheets
December 31,
2014
December 31,
2013
Assets
Current assets:
Cash and cash equivalents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 23,791,748
Investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10,703,126
Accounts receivable, net of allowance for doubtful accounts of $1,253,000
and $1,125,000, respectively. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Financing receivables, current portion, net . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inventories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deferred tax assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prepaid income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prepaid expenses and other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Total current assets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Property and equipment, net. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Financing receivables, net of current portion. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
23,101,575
18,111,633
1,431,560
2,318,988
1,120,487
936,915
81,516,032
17,038,619
770,169
Total assets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 99,324,820
Liabilities and Stockholders’ Equity
Current liabilities:
Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3,990,368
5,890,431
Deferred revenue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3,930,778
Accrued vacation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
—
Income taxes payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4,349,207
Other accrued liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18,160,784
Total current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deferred tax liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
383,050
Stockholders’ equity: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Common stock, $0.001 par value; 30,000,000 shares authorized;
11,208,879 and 11,159,142 shares issued and outstanding. . . . . . . . . . . . . . .
11,209
38,983,350
(19,337)
41,805,764
80,780,986
Total liabilities and stockholders’ equity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 99,324,820
Additional paid-in capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accumulated other comprehensive (loss) income . . . . . . . . . . . . . . . . . . . . .
Retained earnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Total stockholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
$ 11,729,185
10,702,626
20,076,592
25,387,637
1,588,673
2,366,369
—
901,228
72,752,310
19,231,372
550,956
$ 92,534,638
$ 3,213,714
9,581,357
3,694,600
797,101
4,164,242
21,451,014
2,001,077
11,159
34,643,900
11,368
34,416,120
69,082,547
$ 92,534,638
The accompanying notes are an integral part of these consolidated financial statements.
59
COMPUTER PROGRAMS AND SYSTEMS, INC.
Consolidated Statements of Income
Year ended December 31,
2014
2013
2012
Sales revenues:
System sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 75,099,075
73,552,764
Support and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
56,090,298
Business management, consulting and managed IT services . . . .
Total sales revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204,742,137
Costs of sales:
System sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Business management, consulting and managed IT services . . . .
44,620,446
29,080,564
37,065,515
Total costs of sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110,766,525
Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
93,975,612
Operating expenses:
$ 79,792,563
71,505,736
49,565,033
200,863,332
$ 72,553,036
67,293,101
43,463,266
183,309,403
47,839,794
28,639,891
30,646,789
107,126,474
93,736,858
49,018,946
27,710,252
25,919,236
102,648,434
80,660,969
Sales and marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General and administrative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Total operating expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating income. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other income:
14,369,752
30,019,270
44,389,022
49,586,590
14,737,440
28,755,477
43,492,917
50,243,941
14,290,061
25,093,527
39,383,588
41,277,381
152,419
Other income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
152,419
Total other income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49,739,009
Income before taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16,818,730
Provision for income taxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 32,920,279
2.94
Net income per share - basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Net income per share - diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
2.94
Weighted average shares outstanding used in per common share
computations:
466,678
466,678
50,710,619
17,967,381
$ 32,743,238
2.95
$
2.95
$
720,573
720,573
41,997,954
12,024,482
$ 29,973,472
2.71
$
2.71
$
Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11,025,897
11,026,406
10,997,890
10,997,890
10,976,982
10,976,982
The accompanying notes are an integral part of these consolidated financial statements.
60
COMPUTER PROGRAMS AND SYSTEMS, INC.
Consolidated Statements of Comprehensive Income
Year Ended December 31,
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 32,920,279
Other comprehensive (loss) income, net of tax
2014
Unrealized (loss) gain on investments available for sale, net of
tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Total other comprehensive (loss) income, net of tax. . . . . . . . . . . . . .
(30,705)
(30,705)
Comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 32,889,574
2013
$ 32,743,238
2012
$ 29,973,472
(16,325)
(16,325)
$ 32,726,913
20,313
20,313
$ 29,993,785
The accompanying notes are an integral part of these consolidated financial statements.
61
COMPUTER PROGRAMS AND SYSTEMS, INC.
Consolidated Statements of Stockholders’ Equity
Common
Shares
Common
Stock
Additional
Paid-in
Capital
Accumulated
Other
Comprehensive
Income(Loss)
Retained
Earnings
Total
Stockholders’
Equity
Balance at December 31,
2011 . . . . . . . . . . . . . . . . . . 11,063,220
Net income . . . . . . . . . . . . .
—
Unrealized gain on
investments held for sale,
net of tax . . . . . . . . . . . . . . .
—
Issuance of restricted stock.
Stock-based compensation .
Dividends . . . . . . . . . . . . . .
Income tax benefit from
restricted stock dividends . .
Deficient tax benefit from
restricted stock . . . . . . . . . .
14,452
—
—
—
—
Balance at December 31,
2012 . . . . . . . . . . . . . . . . . . 11,077,672
Net income . . . . . . . . . . . . .
—
Unrealized loss on
investments held for sale,
net of tax . . . . . . . . . . . . . . .
Issuance of restricted stock.
Stock-based compensation .
Dividends . . . . . . . . . . . . . .
Income tax benefit from
restricted stock dividends . .
Income tax benefit from
restricted stock . . . . . . . . . .
—
81,470
—
—
—
—
Balance at December 31,
2013 . . . . . . . . . . . . . . . . . . 11,159,142
Net income . . . . . . . . . . . . .
—
Unrealized loss on
investments held for sale,
net of tax . . . . . . . . . . . . . . .
—
Issuance of restricted stock.
Stock-based compensation .
Dividends . . . . . . . . . . . . . .
Income tax benefit from
restricted stock dividends . .
Income tax benefit from
restricted stock . . . . . . . . . .
49,737
—
—
—
—
Balance at December 31,
2014 . . . . . . . . . . . . . . . . . . 11,208,879
$ 11,063
—
$ 31,582,108
—
$
7,380
$ 25,783,486
— 29,973,472
$ 57,384,037
29,973,472
—
15
—
—
—
—
—
(15)
1,264,779
—
98,163
(96,934)
20,313
—
20,313
—
—
—
—
— (31,441,638)
—
1,264,779
(31,441,638)
—
—
—
—
98,163
(96,934)
11,078
—
32,848,101
—
27,693
24,315,320
— 32,743,238
57,202,192
32,743,238
—
81
—
—
—
—
—
(81)
1,699,128
—
74,939
21,813
(16,325)
—
—
—
—
—
— (22,642,438)
(16,325)
—
1,699,128
(22,642,438)
—
—
—
—
74,939
21,813
11,159
—
34,643,900
—
11,368
34,416,120
— 32,920,279
69,082,547
32,920,279
—
50
—
—
—
—
—
(50)
4,172,174
—
140,571
26,755
—
(30,705)
—
—
—
—
— (25,530,635)
(30,705)
—
4,172,174
(25,530,635)
—
—
—
—
140,571
26,755
$ 11,209
$ 38,983,350
$
(19,337) $ 41,805,764
$ 80,780,986
The accompanying notes are an integral part of these consolidated financial statements.
62
COMPUTER PROGRAMS AND SYSTEMS, INC.
Consolidated Statements of Cash Flows
Year ended December 31,
2014
2013
2012
Operating Activities
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 32,920,279
Adjustments to net income:
Provision for bad debt. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deferred taxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stock based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(Excess) deficient tax benefit from restricted stock . . . . . . . . . . .
Income tax benefit from restricted stock dividends . . . . . . . . . . .
Depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
581,943
(1,551,828)
4,172,174
(26,755)
(140,571)
3,665,414
Changes in operating assets and liabilities:
(3,956,206)
7,406,071
157,113
(35,687)
776,654
(3,690,926)
421,143
(1,750,262)
38,948,556
Accounts receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Financing receivables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inventories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prepaid expenses and other. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prepaid income taxes/income taxes payable. . . . . . . . . . . . . . . . .
Net cash provided by operating activities . . . . . . . . . . . . . . . . . . . . . .
Investing Activities
Purchases of property and equipment . . . . . . . . . . . . . . . . . . . . . . . . .
Purchases of investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sale of investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Net cash (used in) provided by investing activities . . . . . . . . . . . . . . .
Financing Activities
(25,530,635)
Dividends paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26,755
Excess (deficient) tax benefit from restricted stock. . . . . . . . . . . . . . .
140,571
Income tax benefit from restricted stock dividends. . . . . . . . . . . . . . .
(25,363,309)
Net cash used in financing activities . . . . . . . . . . . . . . . . . . . . . . . . . .
12,062,563
Increase in cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . .
Cash and cash equivalents at beginning of year . . . . . . . . . . . . . . . . .
11,729,185
Cash and cash equivalents at end of year. . . . . . . . . . . . . . . . . . . . . . . $ 23,791,748
Supplemental disclosure of cash flow information
Cash paid for interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Cash paid for income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 20,068,807
Reclassification of inventory to property and equipment . . . . . . . . . . $
Write-off of fully depreciated assets . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,974,025
(1,472,661)
(50,023)
—
(1,522,684)
The accompanying notes are an integral part of these consolidated financial statements.
63
$ 32,743,238
$ 29,973,472
1,911,480
(67,848)
1,699,128
(21,813)
(74,939)
3,429,053
(974,145)
(14,766,789)
93,335
180,193
233,540
2,128,745
575,668
1,958,368
29,047,214
515,138
654,093
1,264,779
96,934
(98,163)
3,164,184
1,516,349
(4,858,589)
(255,037)
(583,249)
511,017
1,862,820
(597,169)
(959,882)
32,206,697
(3,630,451)
(2,733,109)
2,678,760
(3,684,800)
(4,362,961)
(1,155,352)
7,000,000
1,481,687
(22,642,438)
21,813
74,939
(22,545,686)
2,816,728
8,912,457
$ 11,729,185
(31,441,638)
(96,934)
98,163
(31,440,409)
2,247,975
6,664,482
$ 8,912,457
— $
— $
$ 16,236,693
— $
— $
$ 2,360,563
—
$ 12,330,270
411,966
$ 8,687,631
COMPUTER PROGRAMS AND SYSTEMS, INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2014
1. NATURE OF OPERATIONS
Computer Programs and Systems, Inc. ("CPSI" or the "Company") is a healthcare information technology
solutions provider which was formed and commenced operations in 1979. The Company provides, on an
integrated basis, enterprise-wide clinical management, access management, patient financial management,
health information management, strategic decision support, resource planning management and enterprise
application integration solutions to healthcare organizations throughout the United States. Additionally, CPSI
provides other information technology solutions, including business management services, remote hosting,
networking technologies and other related services. The Company operates in a single segment reporting to the
chief executive officer, based on the criteria of the Segment Reporting topic of the Financial Accounting
Standards Board ("FASB") Accounting Standards Codification (the "Codification").
In January 2013, the Company announced the formation of TruBridge, LLC ("TruBridge"), a wholly-owned
subsidiary of CPSI. TruBridge provides business management, consulting and managed information technology
("IT") services specifically targeted at rural and community healthcare organizations.
2.
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
Principles of Consolidation
The consolidated financial statements of CPSI include the accounts of TruBridge, a wholly-owned subsidiary of
CPSI. All significant intercompany balances and transactions have been eliminated.
Cash and Cash Equivalents
Cash and cash equivalents can include time deposits and certificates of deposit with original maturities of three
months or less that are highly liquid and readily convertible to a known amount of cash. These assets are stated
at cost, which approximates market value, due to their short duration or liquid nature.
Investments
The Company accounts for investments in accordance with FASB Codification topic, Investments – Debt and
Equity Securities. Accordingly, investments are classified as available-for-sale securities and are reported at fair
value, with unrealized gains and losses excluded from earnings and reported in a separate component of
stockholders’ equity. The Company’s management determines the appropriate classifications of investments in
fixed maturity securities at the time of acquisition and re-evaluates the classifications at each balance sheet date.
An average cost method is used for purposes of determining the cost of investments sold.
Income Taxes
We account for income taxes in accordance with FASB Codification topic – Income Taxes. Under this topic,
deferred income taxes are determined utilizing the asset and liability approach. This method gives consideration
to the future tax consequences associated with differences between financial accounting and tax bases of assets
and liabilities. The effect on the deferred tax assets and liabilities of a change in tax rates is recognized in
income in the period that includes the enactment date. We recognize interest and penalties accrued related to
unrecognized tax benefits in the consolidated statements of income as a component of the provision for income
taxes.
We also make a provision for uncertain income tax positions in accordance with the Income Taxes Codification
topic. These provisions require that a tax position taken in a tax return be recognized in the financial statements
when it is more likely than not (i.e., a likelihood of more than fifty percent) that the position would be sustained
upon examination by tax authorities. A recognized tax position is then measured at the largest amount of benefit
64
that is greater than fifty percent likely of being realized upon settlement. The topic also requires that changes in
judgment that result in subsequent recognition, derecognition, or change in a measurement date of a tax position
taken in a prior annual period (including any related interest and penalties) be recognized as a discrete item in
the interim period in which the change occurs.
Accounts Receivable and Allowance for Doubtful Accounts
Trade accounts receivable are stated at the amount the Company expects to collect and do not bear interest. The
Company establishes a general allowance for doubtful accounts based on collections history. In the case of a
bankruptcy filing or other similar event indicating the collectability of specific customer accounts is no longer
probable, a specific reserve for bad debt may be recorded to reduce the related receivable to the amount
expected to be recovered.
Financing Receivables
Financing receivables are comprised of short-term payment plans and sales-type leases. Short-term payment
plans are stated at the amount the Company expects to collect and do not bear interest. Sales-type leases are
initially recorded at the present value of the related minimum lease payments, computed at the interest rate
implicit in the lease, and are presented net of unearned income. Unearned income is amortized over the lease
term to produce a constant periodic rate of return on the net investment in the lease (the interest method).
An allowance for credit losses has been established for our financing receivables based on the historical level of
customer defaults under such arrangements. In the case of a bankruptcy filing or other similar event indicating
the collectability of specific customer accounts is no longer probable, a specific reserve may be recorded to
reduce the related receivable to the amount expected to be recovered. Customer payments are considered past
due if a scheduled payment is not received within contractually agreed upon terms, with amounts reclassified to
accounts receivable when they become due. As a result, we evaluate the credit quality of our financing
receivables on an ongoing basis utilizing an aging of receivables and write-offs, customer collection experience,
the customer’s financial condition and known risk characteristics impacting the respective customer base, as
well as existing economic conditions, to determine if any further allowance is necessary. Amounts are
specifically charged off once all available means of collection have been exhausted.
Inventories
Inventories are stated at lower of cost or market using the average cost method. The Company’s inventories are
comprised of computer equipment, forms and supplies. For cash flow presentation, inventory used by the
Company and capitalized as property and equipment is shown as a change in inventory.
Property and Equipment
Property and equipment is recorded at cost, less accumulated depreciation. Additions and improvements to
property and equipment that materially increase productive capacity or extend the life of an asset are
capitalized. Maintenance, repairs and minor renewals are expensed as incurred. Upon retirement or other
disposition of such assets, the related costs and accumulated depreciation are removed from the respective
accounts and any resulting gain or loss is included in the results of operations.
Depreciation expense is computed using the straight-line method over the asset’s useful life, which is generally
5 years for computer equipment, furniture, and fixtures and 30 years for buildings. Leasehold improvements are
depreciated over the shorter of the asset’s useful life or the remaining lease term. The Company reviews for the
possible impairment of long-lived assets whenever events or changes in circumstances indicate that the carrying
amount of an asset may not be recoverable. Depreciation expense is reported in the consolidated statements of
income as a component of support and maintenance costs and operating expenses.
Deferred Revenue
Deferred revenue represents amounts received from customers under licensing agreements and implementation
fees for which the revenue recognition process has not been completed.
65
Revenue Recognition
The Company recognizes revenue in accordance with accounting principles generally accepted in the United
States of America ("US GAAP"), principally those required by the Software topic and Revenue Recognition
subtopic of the Codification and those prescribed by the Securities and Exchange Commission (the "SEC").
The Company's revenue is generated from three sources:
•
•
System Sales - the sale of information systems, which includes perpetual software licenses, conversion,
installation and training services, hardware and peripherals;
Support and Maintenance - the provision of system support services, which includes software
application support, hardware maintenance, continuing education, "Software as a Service" (or "SaaS")
services, and forms and supplies; and
• Business Management, Consulting and Managed IT Services - the provision of business management
services, which includes electronic billing, statement processing, payroll processing, accounts
receivable management, contract management and insurance services, as well as Internet service
provider ("ISP") services and consulting and managed IT services (collectively, "other professional IT
services").
System Sales, Software Application Support and Hardware Maintenance
The Company enters into contractual obligations to sell perpetual software licenses, conversion, installation and
training services, hardware and software application support and hardware maintenance services. On average,
the Company is able to complete a system installation in three to four weeks. The methods employed by the
Company to recognize revenue, which are discussed by element below, achieve results materially consistent
with the provisions of Accounting Standards Update ("ASU") 2009-13, Multiple-Deliverable Revenue
Arrangements, due to the relatively short period during which there are multiple undelivered elements, the
relatively small amount of non-software related elements in the system sale arrangements, and the limited
number of contracts in-process at the end of each reporting period. The Company recognizes revenue on the
elements noted above as follows:
•
Perpetual software licenses and conversion, installation and training services – The selling price of
perpetual software licenses and conversion, installation and training services is based on management’s
best estimate of selling price. In determining management’s best estimate of selling price, we consider
the following: (1) competitor pricing, (2) supply and demand of installation staff, (3) overall economic
conditions, and (4) our pricing practices as they relate to discounts. With the exception of certain
arrangements with extended payment terms that were entered into in 2012 and that are not comparable
to our historical or current arrangements (see Note 10), the method of recognizing revenue for the
perpetual license of the associated modules included in the arrangement, and the related conversion,
installation and training services over the term the services are performed, is on a module by module
basis as the related perpetual licenses are delivered and the respective conversion, installation and
training for each specific module is completed, as this is representative of the pattern of provision of
these services.
• Hardware – We recognize revenue for hardware upon shipment. The selling price of hardware is based
on management’s best estimate of selling price, which consists of cost plus a targeted margin.
•
Software application support and hardware maintenance – We have established vendor-specific
objective evidence ("VSOE") of the fair value of our software application support and hardware
maintenance services by reference to the price our customers are required to pay for the services when
sold separately via renewals. Support and maintenance revenue is recognized on a straight-line basis
over the term of the maintenance contract, which is generally three to five years.
66
SaaS, ISP and Other Professional IT Services
The Company accounts for SaaS arrangements in accordance with the requirements of the Hosting Arrangement
section under the Software topic and Revenue Recognition subtopic of the Codification. The Codification states
that the software elements of SaaS services should not be accounted for as a hosting arrangement "if the
customer has the contractual right to take possession of the software at any time during the hosting period
without significant penalty and it is feasible for the customer to either run the software on its own hardware or
contract with another party unrelated to the vendor to host the software." Each SaaS contract entered into by the
Company includes a system purchase and buyout clause, and this clause specifies the total amount of the system
buyout. In addition, a clause is included in the contract which states that should the system be bought out by the
customer, the customer would be required to enter into a general support agreement (for post-contract support
services) for the remainder of the original SaaS term. Accordingly, the Company has concluded that SaaS
customers do not have the right to take possession of the system without significant penalty (i.e., the purchase
price of the system), resulting in the determination that these contracts are service contracts for which revenue is
recognized when the services are performed.
The Company will occasionally provide ISP and other professional IT services. Depending on the nature of the
services provided, these services may be considered software elements or non-software elements. The selling
price of services considered to be software elements is based on VSOE of the fair value of the services by
reference to the price our customers are required to pay for the services when sold separately. The selling price
of services considered to be non-software elements is based on third-party evidence of selling price of similar
services. Revenue from these elements are recognized as the services are performed.
Business Management Services
Business management services consist of electronic billing, statement processing, payroll processing, accounts
receivable management, contract management and insurance services. While business management service
arrangements are contracts separate from the system sale and support and maintenance contracts, these contracts
are often executed within a short time frame of each other. The amount of the total arrangement allocated to
these services is based on VSOE of fair value by reference to the rate at which our customers renew as well as
the rate at which the services are sold to customers when the business management services agreement is not
executed within a short time frame of the system sale and support and maintenance contracts. If VSOE of fair
value does not exist for these services, we allocate arrangement consideration based on third-party evidence
("TPE") of selling price or, if neither VSOE nor TPE is available, estimated selling price. Because the pricing is
transaction based (per unit pricing), customers are billed and revenue recognized as services are performed
based on transaction levels.
Stock-Based Compensation
The Company accounts for stock-based compensation according to the provisions of FASB Codification topic,
Compensation – Stock Compensation, which establishes accounting for stock-based awards exchanged for
employee services. Accordingly, stock-based compensation cost is measured at the grant date based on the fair
value of the award, and is recognized as an expense over the employee’s or non-employee director’s requisite
service period.
Research and Development Costs
Research and development costs are expensed as incurred. Research and development costs totaled
approximately $2,866,000, $2,761,000 and $2,757,000 for the years ended December 31, 2014, 2013 and 2012,
respectively. Research and development costs are included in costs of support and maintenance in the
accompanying consolidated statements of income.
67
Advertising
Advertising costs are expensed as incurred. Advertising expense was approximately $93,000, $97,000 and
$132,000 for the years ended December 31, 2014, 2013 and 2012, respectively, and is recorded in sales and
marketing expenses in the accompanying consolidated statements of income.
Shipping and Handling Costs
Shipping and handling costs are expensed as incurred and included in general and administrative expenses and
costs of business management, consulting and managed IT services. Shipping and handling costs totaled
approximately $571,000, $491,000 and $617,000 for the years ended December 31, 2014, 2013 and 2012,
respectively.
Use of Estimates
The preparation of financial statements in conformity with GAAP requires that management make estimates
and assumptions that affect the reported amounts of assets and liabilities, the disclosures of contingent assets
and liabilities at the date of the financial statements, and the reported revenues and expenses during the
reporting periods. Actual results could differ from those estimates.
New Accounting Standards Adopted in 2014
There were no new standards required to be adopted during the year ended December 31, 2014 that had or will
have a material impact on our financial statements.
New Accounting Standards Yet to be Adopted
In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers, to clarify the principles
for recognizing revenue and to develop a common revenue standard for US GAAP and International Financial
Reporting Standards. The standard outlines a single comprehensive model for entities to use in accounting for
revenue arising from contracts with customers and supersedes the most current revenue recognition guidance.
This guidance is effective for fiscal years and interim periods within those years beginning after December 15,
2016, which is effective for the Company as of the first quarter of our fiscal year ending December 31, 2017.
The Company is currently evaluating the impact that the implementation of this standard will have on its
financial statements.
3. INVESTMENTS
Investments were comprised of the following at December 31, 2014:
Short-term investments (money market funds
and accrued income) . . . . . . . . . . . . . . . . . . . . . $
Obligations of U.S. Treasury, U.S. government
corporations and agencies . . . . . . . . . . . . . . . . .
Mortgaged-backed securities. . . . . . . . . . . . . . .
Certificates of deposit . . . . . . . . . . . . . . . . . . . .
Corporate debt securities . . . . . . . . . . . . . . . . . .
Amortized
Cost
Unrealized
Gains
Unrealized
Losses
Fair
Value
94,595
$
— $
— $
94,595
69,532
2,020,786
(349)
—
(24,755)
(21,343)
6,542,968
(46,447) $ 10,703,126
1,975,245
2,017,250
66,982
2,000,000
6,555,485
3,885
2,550
—
8,826
$ 10,734,312
$
15,261
$
68
Shown below are the amortized cost and estimated fair value of securities with fixed maturities at December 31,
2014, by contract maturity date. Actual maturities may differ from contractual maturities because issuers of
certain securities retain early call or prepayment rights.
Due in 2015. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3,189,557
1,956,598
Due in 2016. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
493,072
Due in 2017. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2,416,215
Due in 2018. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2,678,870
Due thereafter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
$ 10,734,312
Amortized
Cost
Fair
Value
$ 3,199,242
1,957,169
490,872
2,402,062
2,653,781
$ 10,703,126
Investments were comprised of the following at December 31, 2013:
Amortized
Cost
Unrealized
Gains
Unrealized
Losses
Fair
Value
Short-term investments (money market funds
and accrued income) . . . . . . . . . . . . . . . . . . . . . $ 3,402,921
Obligations of U.S. Treasury, U.S. government
corporations and agencies . . . . . . . . . . . . . . . . .
2,748,721
Mortgaged-backed securities. . . . . . . . . . . . . . .
Corporate debt securities . . . . . . . . . . . . . . . . . .
78,540
4,454,107
$
— $
— $ 3,402,921
250
2,572
17,038
2,748,850
(121)
—
(1,402)
4,469,743
(1,523) $ 10,702,626
81,112
$ 10,684,289
$
19,860
$
The following table shows the Company’s investments’ gross unrealized losses and fair value, aggregated by
investment category and length of time that individual securities have been in a continuous loss position, at
December 31, 2014 and December 31, 2013, respectively:
At December 31, 2014
Less than 12 Months
12 Months or More
Total
Fair
Value
Unrealized
Losses
Fair
Value
Unrealized
Losses
Fair
Value
Unrealized
Losses
Obligations of U.S. Treasury,
U.S. government corporations
and agencies . . . . . . . . . . . . . . $
Certificates of deposit. . . . . . .
Corporate debt securities . . . .
904,083
1,975,245
3,975,432
$
(349) $
(24,755)
(21,220)
— $
—
— $
904,083
— 1,975,245
149,838
(123)
4,125,270
(123) $ 7,004,598
$
(349)
(24,755)
(21,343)
$ (46,447)
$ 6,854,760
$ (46,324) $
149,838
$
At December 31, 2013
Less than 12 Months
12 Months or More
Total
Fair
Value
Unrealized
Losses
Fair
Value
Unrealized
Losses
Fair
Value
Unrealized
Losses
Obligations of U.S. Treasury,
U.S. government corporations
and agencies . . . . . . . . . . . . . . $ 1,321,511
Corporate debt securities . . . .
148,911
$
(121) $
— $
— $ 1,321,511
(380)
310,181
(380) $ 1,631,692
$
(121)
(1,402)
$ (1,523)
(1,022)
161,270
$ 1,470,422
$ (1,143) $
161,270
$
69
Our investment portfolio, including those securities in unrealized loss positions at December 31, 2014, is
comprised almost entirely of investment-grade corporate and government debt securities and certificates of
deposit with large financial institutions. The Company does not intend to sell the investments that are in an
unrealized loss position, and it is not likely that the Company will be required to sell any investments before
recovery of their amortized cost basis. As a result, the Company has determined that the unrealized losses are
deemed to be temporary impairments as of December 31, 2014. The Company believes that the unrealized
losses generally are caused by liquidity discounts and increases in risk premiums required by market
participants rather than an adverse change in cash flows or a fundamental weakness in the credit quality of the
issuer or underlying assets.
4. PROPERTY AND EQUIPMENT
Property and equipment are comprised of the following at December 31, 2014 and 2013:
2014
Land . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2,848,276
9,422,696
Buildings and improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1,230,714
Maintenance equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4,668,006
Computer equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4,680,233
Leasehold improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4,061,899
Office furniture and fixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
334,398
Automobiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27,246,222
(10,207,603)
Less: accumulated depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Property and equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 17,038,619
2013
$ 2,848,276
9,309,951
1,607,256
5,524,304
4,543,559
3,597,842
316,398
27,747,586
(8,516,214)
$ 19,231,372
5. OTHER ACCRUED LIABILITIES
Other accrued liabilities are comprised of the following at December 31, 2014 and 2013:
Salaries and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2,782,862
504,952
Commissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
668,800
Self-insurance reserves . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
392,593
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
$ 4,349,207
2014
2013
$ 2,379,202
718,524
706,600
359,916
$ 4,164,242
6. NET INCOME PER SHARE
The Company presents basic and diluted earnings per share ("EPS") data for its common stock. Basic EPS is
calculated by dividing the net income attributable to stockholders of the Company by the weighted average
number of shares of common stock outstanding during the period. Diluted EPS is determined by adjusting the
net income attributable to stockholders of the Company and the weighted average number of shares of common
stock outstanding during the period for the effects of all dilutive potential common shares, including awards
under stock-based compensation arrangements.
The Company's unvested restricted stock awards (see Note 8) are considered participating securities under
FASB Codification topic, Earnings Per Share, because they entitle holders to non-forfeitable rights to dividends
until the awards vest or are forfeited. When a company has a security that qualifies as a "participating security,"
the Codification requires the use of the two-class method when computing basic EPS. The two-class method is
70
an earnings allocation formula that determines EPS for each class of common stock and participating security
according to dividends declared (or accumulated) and participation rights in undistributed earnings. In
determining the amount of net income to allocate to common stockholders, income is allocated to both common
stock and participating securities based on their respective weighted average shares outstanding for the period,
with net income attributable to common stockholders ultimately equaling net income less net income
attributable to participating securities. Diluted EPS for the Company's common stock is computed using the
more dilutive of the two-class method or the treasury stock method.
The following is a calculation of the basic and diluted EPS for the Company's common stock, including a
reconciliation between net income and net income attributable to common stockholders:
2014
2013
2012
Basic EPS
Numerator
Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 32,920,279
(499,270)
Less: Net income attributable to participating securities. . . . .
Net income attributable to common stockholders . . . . . . . . . . $ 32,421,009
$ 32,743,238
(298,939)
$ 32,444,299
$ 29,973,472
(271,182)
$ 29,702,290
Denominator
Weighted average shares outstanding used in basic per
common share computations . . . . . . . . . . . . . . . . . . . . . . . . . .
11,025,897
10,997,890
10,976,982
Basic EPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
2.94
$
2.95
$
2.71
Diluted EPS
Numerator
Net income attributable to common stockholders . . . . . . . . . . $ 32,421,009
Reallocation of net income attributable to participating
securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Net income attributable to common stockholders for diluted
EPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 32,421,014
5
$ 32,444,299
$ 29,702,290
—
—
$ 32,444,299
$ 29,702,290
Denominator
Weighted average shares outstanding used in basic per
common share computations . . . . . . . . . . . . . . . . . . . . . . . . . .
Weighted average effect of dilutive securities: . . . . . . . . . . . .
Performance share awards. . . . . . . . . . . . . . . . . . . . . . . . . . .
Weighted average shares outstanding used in diluted per
common share computations . . . . . . . . . . . . . . . . . . . . . . . . . .
11,025,897
10,997,890
10,976,982
509
—
—
11,026,406
10,997,890
10,976,982
Diluted EPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
2.94
$
2.95
$
2.71
7. INCOME TAXES
The Company accounts for income taxes in accordance with the FASB’s Codification topic, Income Taxes.
These provisions require a company to determine whether it is more likely than not that a tax position will be
sustained upon examination based on the technical merits of the position. If the more-likely-than-not threshold
71
is met, a company must measure the tax position to determine the amount to recognize in the financial
statements.
We applied these provisions to all tax positions for which the statute of limitations remained open. A
reconciliation of the beginning and ending amount of unrecognized tax benefit, included as a component of
"Income taxes payable" or "Prepaid income taxes" (as determined by the status of the Company's overall federal
and state income tax position at the respective balance sheet dates) within the Consolidated Balance Sheets, is
as follows:
Beginning balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,317,977
112,492
Additions based on tax positions related to the current year . . . . . . . . . . . . . . . .
25,402
Additions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reductions for tax positions of prior years. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
—
Ending balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,455,871
2014
$
2013
744,705
62,800
580,099
(69,627)
$ 1,317,977
The total amount of unrecognized tax benefits, if recognized, that would affect the effective tax rate is
$1,455,871.
The Company classifies interest and penalties arising from the underpayment of income taxes in the
consolidated statements of income under provision for income taxes. As of December 31, 2014, we had
recorded $143,997 of accrued interest related to uncertain tax positions. The federal returns for the tax years
2004 through 2009 are currently under examination by the Internal Revenue Service, primarily in relation to
research credits claimed on those returns, as amended, by the Company. The federal returns for tax years 2010
through 2013 remain open to examination, and the tax years 2006 through 2013 remain open to examination by
certain other taxing jurisdictions to which the Company is subject.
It is reasonably possible that the amount of unrecognized tax benefits, inclusive of related interest, will change
in the next twelve months. At December 31, 2014, there is no estimated increase or decrease in the amount of
unrecognized tax benefits.
Deferred income taxes arise from the temporary differences in the recognition of income and expenses for tax
purposes. A valuation allowance is established when the Company believes that it is more likely than not that
some portion of its deferred tax assets will not be realized. Deferred tax assets and liabilities are comprised of
the following at December 31, 2014 and 2013:
2014
2013
Deferred tax assets:
Accounts receivable and financing receivables. . . . . . . . . . . . . . . . . . . . . . . $
Accrued vacation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stock-based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accrued liabilities and other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
879,094
1,158,764
1,133,986
105,554
175,575
11,851
Total deferred tax assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3,464,824
Deferred tax liabilities:
$
971,132
1,191,286
491,921
48,383
155,569
—
$ 2,858,291
Other comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1,528,886
Total deferred tax liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,528,886
— $
6,967
2,486,032
$ 2,492,999
72
Significant components of the income tax provision for the years ended December 31, 2014, 2013 and 2012 are
as follows:
2014
2013
2012
Current provision:
Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 15,546,110
2,824,448
State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
$ 15,437,727
2,597,502
$ 9,997,468
1,372,921
Deferred provision:
Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(1,392,666)
(159,162)
Total income tax provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 16,818,730
(60,890)
(6,958)
$ 17,967,381
587,008
67,085
$ 12,024,482
The difference between income taxes at the U.S. federal statutory income tax rate of 35% and those reported in
the consolidated statements of income for the years ended December 31, 2014, 2013 and 2012 are as follows:
2014
Income taxes at U. S. federal statutory rate . . . . . . . . . . . . . . . . $ 17,408,653
(464,049)
Provision-to-return adjustments . . . . . . . . . . . . . . . . . . . . . . . . .
1,772,595
State income tax, net of federal tax effect. . . . . . . . . . . . . . . . . .
(1,606,060)
Domestic production activities deduction. . . . . . . . . . . . . . . . . .
(596,807)
Tax credits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
137,894
Uncertain tax positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
166,504
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Total income tax provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 16,818,730
2013
$ 17,748,717
(217,206)
1,824,908
(1,423,425)
(502,400)
573,272
(36,485)
$ 17,967,381
2012
$ 14,699,284
(3,085,812)
1,558,169
(1,236,701)
—
13,359
76,183
$ 12,024,482
Our effective tax rates for the years ended December 31, 2014, 2013 and 2012 were 33.81%, 35.43% and
28.63%, respectively. The significantly reduced effective tax rate for the year ended December 31, 2012 (when
compared to both 2013 and 2014) is mostly due to provision-to-return adjustments recorded during 2012,
primarily related to differences between the DPAD amount reported on the 2011 federal income tax return and
amounts previously estimated, as well as the expected additional net federal tax benefit to be realized by the
Company upon amending federal income tax returns for all open years for revised DPAD amounts.
8. STOCK-BASED COMPENSATION
The Company's stock-based compensation awards are in the form of restricted stock and performance share
awards made pursuant to the Company's 2005 Restricted Stock Plan, 2012 Restricted Stock Plan for Non-
Employee Directors, and 2014 Incentive Plan (the "Plans"). Stock-based compensation cost is measured at the
grant date based on the fair value of the award, and is recognized as an expense over the employee’s or non-
employee director’s requisite service period. As of December 31, 2014, there were a total of 608,836 shares of
common stock reserved under the Plans for issuance under future share-based payment arrangements.
73
The following table details total stock-based compensation expense for the years ended December 31, 2014,
2013 and 2012, included in the consolidated statements of income:
Costs of sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,648,311
2,523,863
Operating expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4,172,174
Pre-tax stock-based compensation expense . . . . . . . . . . . . . . . .
(1,627,148)
Less: income tax effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2,545,026
Net (after tax) stock-based compensation expense . . . . . . . . . . .
$
2014
$
2013
601,377
1,097,751
1,699,128
(662,660)
1,036,468
2012
459,996
804,783
1,264,779
(493,264)
771,515
Cash flows resulting from excess or deficient tax benefits are required to be classified as a part of cash flows
from financing activities. Excess tax benefits are realized tax benefits from tax deductions for the vested
portion of restricted share awards that are in excess of the deferred tax asset attributable to stock compensation
costs for such restricted share awards. Conversely, deficient tax benefits are realized tax benefits from tax
deductions for the vested portion of restricted share awards that are less than the deferred tax asset attributable
to stock compensation costs for such restricted share awards. As a result, excess (deficient) tax benefits of
$26,755, $21,813 and $(96,934) have been classified as financing cash inflows (outflows) for the years ended
December 31, 2014, 2013 and 2012, respectively. In addition to tax benefits related to the vested portion of
restricted share awards, the Company also pays dividends on unvested restricted stock which resulted in excess
tax benefits of $140,571, $74,939 and $98,163 for the years ended December 31, 2014, 2013 and 2012,
respectively, which are classified as cash inflows from financing activities.
Restricted Stock
The Company grants restricted stock to executive officers, certain key employees and non-employee directors
under the Plans with the fair value of the awards representing the fair value of the common stock on the date the
restricted stock is granted. Shares of restricted stock generally vest in equal annual installments over the
applicable vesting period, which ranges from one to five years. The Company records expenses for these grants
on a straight-line basis over the applicable vesting periods.
A summary of restricted stock activity under the Plans during the years ended December 31, 2014, 2013 and
2012 is as follows:
Nonvested stock outstanding at January 1, 2012 . . . . . . . . . . . . . . . . . . . . . . . . .
Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Shares
100,346
$
14,452
(20,069)
—
Nonvested stock outstanding at December 31, 2012 . . . . . . . . . . . . . . . . . . . . . .
94,729
$
Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
81,470
(22,525)
—
Nonvested stock outstanding at December 31, 2013 . . . . . . . . . . . . . . . . . . . . . .
153,674
$
Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Performance share awards converted to restricted stock . . . . . . . . . . . . . . . . . . .
Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49,737
—
(43,195)
—
Nonvested stock outstanding at December 31, 2014 . . . . . . . . . . . . . . . . . . . . . .
160,216
$
74
Weighted-
Average
Grant-Date
Fair Value
60.79
49.82
60.79
—
59.12
57.39
59.48
—
58.15
61.63
—
58.48
—
59.14
As of December 31, 2014, there was $7,267,059 of total unrecognized compensation cost related to non-vested
restricted stock arrangements granted under the Plans, which is expected to be recognized over a weighted-
average period of 2.25 years.
Performance Share Awards
In 2014, the Company began to grant performance share awards to executive officers and certain key employees
under the 2014 Incentive Plan. The number of shares of common stock earned and issuable under the award is
determined at the end of each performance period, based on the Company's achievement of performance goals
predetermined by the Compensation Committee of the Board of Directors at the time of grant. If certain levels
of the performance criteria are met, the award results in the issuance of shares of restricted stock corresponding
to such level, which shares are then subject to time-based vesting pursuant to which the shares of restricted
stock vest in equal annual installments over the applicable vesting period, which is generally three years for
restricted stock issued pursuant to performance share awards.
In the event that the Company's financial performance meets the predetermined target for the performance
criteria, the Company will issue each award recipient the number of restricted shares equal to the target award
specified in the individual's underlying performance share award agreement. In the event the financial results of
the Company exceed the predetermined target, additional shares up to the maximum award may be issued. In
the event the financial results of the Company fall below the predetermined target, a reduced number of shares
may be issued. If the financial results of the Company fall below the threshold performance level, no shares
will be issued.
The recipients of performance share awards do not receive dividends or possess voting rights during the
performance period and, accordingly, the fair value of the performance share awards is the quoted market value
of the Company stock on the grant date less the present value of the expected dividends not received during the
relevant period. Expense is recognized using the accelerated attribution (graded vesting) method over the
period beginning on the date the Company determines that it is probable that the performance criteria will be
achieved and ending on the last day of the vesting period for the restricted stock issued in satisfaction of such
awards. In the event the Company determines it is no longer probable that the minimum performance level will
be achieved, all previously recognized compensation expense related to the applicable awards is reversed in the
period such a determination is made.
A summary of performance share award activity under the 2014 Incentive Plan for the year ended December 31,
2014 is as follows, based on the target award amounts set forth in the performance share award agreements:
Performance share awards outstanding at December 31, 2013 . . . . . . . . . . . . . .
Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Performance share awards converted to restricted stock . . . . . . . . . . . . . . . . . . .
Performance share awards outstanding at December 31, 2014 . . . . . . . . . . . . . .
Weighted-
Average
Grant-Date
Fair Value
—
60.28
—
60.28
Shares
— $
46,541
—
46,541
$
As of December 31, 2014, there was $2,108,759 of total unrecognized compensation cost related to
performance share awards granted under the Plans, which is expected to be recognized over a weighted-average
period of 2.25 years.
9. CONCENTRATION OF CREDIT RISK
Financial instruments, which potentially subject the Company to concentration of credit risk, consist principally
of temporary cash investments and trade receivables. The Company places its temporary cash investments with
credit-worthy, high-quality financial institutions.
75
The Company’s customer base is concentrated in the healthcare industry. Customers are located throughout the
United States. The Company requires no collateral or other security to support customer accounts receivable. An
allowance for doubtful accounts has been established for potential credit losses based on historical collection
experience.
The Company maintains its cash and cash equivalents in bank deposit accounts, which, at times, may exceed
federally insured limits. The Company has not experienced any losses in such accounts and does not believe it is
exposed to any significant credit risk on cash and cash equivalents.
10. FINANCING RECEIVABLES
Short-Term Payment Plans
The Company has sold information and patient care systems to certain healthcare providers under Second
Generation Meaningful Use Installment Plans (see below) with maximum contractual terms of three years and
expected terms of less than one year and other arrangements requiring fixed monthly payments over terms
ranging from 3 to 12 months ("Fixed Periodic Payment Plans"). These receivables, collectively referred to as
short-term payment plans and included in the current portion of financing receivables, were comprised of the
following on December 31, 2014 and 2013:
Second Generation Meaningful Use Installment Plans, gross . . . . . . . . . . . . . . . $ 15,554,900
Fixed Periodic Payment Plans, gross . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2,239,817
Short-term payment plans, gross . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 17,794,717
2014
2013
$ 23,901,435
1,416,335
$ 25,317,770
(889,736)
Less: allowance for losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Less: unearned income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
—
Short-term payment plans, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 16,904,981
(1,265,889)
—
$ 24,051,881
The significant decrease in amounts due under short-term payment plans from December 31, 2013 to
December 31, 2014 is due to those factors described under the caption "Second Generation Meaningful Use
Installment Plans" below.
Sales-Type Leases
Additionally, the Company leases its information and patient care systems to certain healthcare providers under
sales-type leases expiring in various years through 2017. These receivables typically have terms from two to
five years, bear interest at various rates, and are usually collateralized by a security interest in the underlying
assets. Since the Company has a history of successfully collecting amounts due under the original payment
terms of these extended payment arrangements without making any concessions to its customers, the Company
satisfies the requirement for revenue recognition. The Company’s history with these types of extended payment
term arrangements supports management’s assertion that revenues are fixed and determinable and collection is
probable.
76
The components of these lease receivables were as follows on December 31:
Sales-type leases, gross. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2,152,218
(111,450)
Less: allowance for losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(63,947)
Less: unearned income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1,976,821
Sales-type leases, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2014
2013
$ 2,081,512
(99,301)
(95,499)
1,886,712
Future minimum lease payments to be received subsequent to December 31, 2014 are as follows:
2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,346,014
668,131
2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
138,073
2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
—
2018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
—
2019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Thereafter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
—
2,152,218
Total minimum lease payments to be received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(63,947)
Less unearned income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Net lease receivables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2,088,271
Credit Quality of Financing Receivables and Allowance for Credit Losses
The following table is a roll-forward of the allowance for financing credit losses for the years ended
December 31, 2014 and 2013:
Beginning
Balance
Provision
Charge-offs
Recoveries
Ending
Balance
December 31, 2014 . . . . . . . . . $ 1,365,190
662,315
December 31, 2013 . . . . . . . . . $
$
$ 1,309,160
(349,280) $
$
(14,724) $
(606,285) $
— $ 1,001,186
— $ 1,365,190
The Company’s financing receivables are comprised of a single portfolio segment, as the balances are all
derived from short-term payment plan arrangements and sales-type leasing arrangements within our target
market of rural and community hospitals. The Company evaluates the credit quality of its financing receivables
based on a combination of factors, including, but not limited to, customer collection experience, economic
conditions, the customer’s financial condition, and known risk characteristics impacting the respective customer
base of rural and community hospitals, the most notable of which relate to enacted and potential changes in
Medicare and Medicaid reimbursement rates as rural and community hospitals typically generate a significant
portion of their revenues and related cash flows from beneficiaries of these programs. In addition to specific
account identification, the Company utilizes historical collection experience to establish the allowance for credit
losses. Financing receivables are written off only after the Company has exhausted all collection efforts. The
Company has been successful in collecting its financing receivables and considers the credit quality of such
arrangements to be good, especially as the underlying assets act as collateral for the receivables.
77
Customer payments are considered past due if a scheduled payment is not received within contractually agreed
upon terms. To facilitate customer collection and credit monitoring efforts, financing receivable amounts are
invoiced and reclassified to trade accounts receivable when they become due, with all invoiced amounts placed
on nonaccrual status. As a result, all past due amounts related to the Company’s financing receivables are
included in trade accounts receivable in the accompanying consolidated balance sheets. The following is an
analysis of the age of financing receivables amounts (excluding short-term payment plans) that have been
reclassified to trade accounts receivable and were past due as of December 31, 2014 and December 31, 2013:
December 31, 2014 . . . . . . . . . . . . . . . . . . . . . . $
December 31, 2013 . . . . . . . . . . . . . . . . . . . . . . $
161,160
511,792
$
$
16,978
85,738
$
$
10,072
57,429
$
$
188,210
654,959
1 to 90 Days
Past Due
91 to 180 Days
Past Due
181 + Days
Past Due
Total
Past Due
From time to time, the Company may agree to alternative payment terms outside of the terms of the original
financing receivable agreement due to customer difficulties in achieving the original terms. In general, such
alternative payment arrangements do not result in a re-aging of the related receivables. Rather, payments
pursuant to any alternative payment arrangements are applied to the already outstanding invoices beginning
with the oldest outstanding invoices as the payments are received.
Because amounts are reclassified to trade accounts receivable when they become due, there are no past due
amounts included within the financing receivables or the financing receivables, current portion, net amounts in
the accompanying consolidated balance sheets.
The Company utilizes an aging of trade accounts receivable as the primary credit quality indicator for its
financing receivables, which is facilitated by the reclassification of customer payment amounts to trade
accounts receivable when they become due. The table below categorizes customer financing receivable balances
(excluding short term payment plans), none of which are considered past due, based on the age of the oldest
payment outstanding that has been reclassified to trade accounts receivable:
December 31,
2014
December 31,
2013
Customer balances with amounts reclassified to trade accounts receivable that
are:
1 to 90 Days Past Due . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
91 to 180 Days Past Due . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
181+ Days Past Due . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Total customer balances with past due amounts reclassified to trade accounts
receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Total customer balances with no past due amounts reclassified to trade
accounts receivable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
361,303
$ 1,322,823
349,721
27,500
368,424
37,537
738,524
$ 1,728,784
1,349,747
257,229
Total financing receivables with contractual maturities of one year or less. . . . .
17,794,717
Less allowance for losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(1,001,186)
Total financing receivables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 18,881,802
25,317,770
(1,365,190)
$ 25,938,593
First Generation Meaningful Use Installment Plans
During 2012, the Company entered into multiple customer license agreements with payment terms requiring the
customer to remit to the Company incentive payments (not to exceed the remaining balance of the contract
price) received under the American Recovery and Reinvestment Act of 2009 (the "ARRA") for adoption of
qualifying electronic health records ("EHRs"), with only nominal payment amounts required until the
customer’s receipt of such incentive payments ("First Generation Meaningful Use Installment Plans"). If no
such incentive payments are received by the customer or if such payments are not sufficient to pay the
78
remaining balance under the arrangement, payments continue at contracted nominal amounts until the balance
of the contract price is paid in full. Because of the significant difference in the underlying economics of these
arrangements compared to our historical financing receivables, management determined that these arrangements
were not comparable to historical arrangements. In accordance with the Software topic and Revenue
Recognition subtopic of the Codification, the Company recognizes revenue related to these arrangements as the
amounts become due. Anticipated future cash flows from these First Generation Meaningful Use Installment
Plans are excluded from the Company’s financing receivables and deferred revenue in the accompanying
consolidated balance sheets. Direct, incremental costs in the amount of $40,170, included as a component of
prepaid expenses and other in the accompanying consolidated balance sheets, have been capitalized as of
December 31, 2014 related to these arrangements.
Second Generation Meaningful Use Installment Plans
Beginning in the fourth quarter of 2012, we ceased offering First Generation Meaningful Use Installment Plans
to our customers, opting instead for license agreements with payment terms that provide us with greater
visibility into and control over the customer’s meaningful use attestation process and significantly reducing the
maximum timeframe over which customers must satisfy their full payment obligations in purchasing our system
(“Second Generation Meaningful Use Installment Plans”). As the overall payment period durations of the
Second Generation Meaningful Use Installment Plans are consistent with that of our historical system sale
financing arrangements, revenues under the Second Generation Meaningful Use Installment Plans are
recognized upon installation of our EHR solution. Although these arrangements provide for a maximum
payment term of three years, management has determined the expected term for these arrangements to be less
than one year due to (a) historical collection patterns of required EHR incentive payment amounts and (b) the
estimated significance of those amounts, the receipt of which is expected to result in minimal or no remaining
balance for the related arrangements. As a result, all related amounts are included as a component of financing
receivables, current portion, net in the accompanying consolidated balance sheets and as a component of short-
term payment plans within this Note 10.
Second Generation Meaningful Use Installment Plans comprised nearly all of our new system installations
during the year ended December 31, 2013, compared to approximately one-third of our new system installations
during the year ended December 31, 2014. This decreased utilization of Second Generation Meaningful Use
Installment Plans, coupled with payments received under such arrangements during the year ended
December 31, 2014, has resulted in the overall significant decrease in our financing receivables balance related
to short-term payment plans from December 31, 2013 to December 31, 2014.
11. BENEFIT PLANS
In January 1994, the Company adopted the CPSI 401(k) Retirement Plan that covers all eligible employees of
the Company who have completed one year of service. The plan allows eligible employees to contribute up to
60% of their pre-tax earnings up to the statutory limit prescribed by the Internal Revenue Service. The
Company matches a discretionary amount determined by the Board of Directors. The Company contributed
approximately $2,183,000, $2,020,000 and $1,749,000 to the plan for the years ended December 31, 2014, 2013
and 2012, respectively.
The Company provides certain health and medical benefits to eligible employees, their spouses and dependents
pursuant to a benefit plan funded by the Company. Each participating employee contributes to the Company’s
costs associated with such benefit plan. The Company’s obligation to fund this benefit plan and pay for these
benefits is limited through the Company’s purchase of an insurance policy from a third-party insurer. The
amount established as a reserve is intended to recognize the Company’s estimated obligations with respect to its
payment of claims and claims incurred but not yet reported under the benefit plan. Management believes that
the recorded liability for medical self-insurance at December 31, 2014 and 2013 is adequate to cover the losses
and claims incurred, but these reserves are based on estimates and the amount ultimately paid may be more or
less than such estimates.
79
12. OPERATING LEASES
The Company leased during 2014 office space in Mobile, Fairhope and Lanette, Alabama, and Monroe,
Louisiana and during 2015 will commence lease payments on office space in Frackville, Pennsylvania. These
leases have terms expiring from 2015 through 2024 but do contain optional extension terms.
The future minimum lease payments payable under operating leases subsequent to December 31, 2014 are as
follows:
2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Thereafter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
601,138
428,021
478,669
426,098
420,398
1,454,792
$ 3,809,116
Total rent expense for the years ended December 31, 2014, 2013, and 2012 was $934,223, $882,215, and
$934,206, respectively.
13. COMMITMENTS AND CONTINGENCIES
From time to time, the Company is involved in routine litigation that arises in the ordinary course of business.
Management does not believe it is reasonably possible that such matters will have a material adverse effect on
the Company’s financial statements.
14. FAIR VALUE
FASB Codification topic, Fair Value Measurements and Disclosures, establishes a framework for measuring
fair value and expands financial statement disclosures about fair value measurements. Fair value is the price that
would be received to sell an asset or paid to transfer a liability (an exit price) in the principal or most
advantageous market for the asset or liability in an orderly transaction between market participants at the
measurement date. The Codification topic does not require any new fair value measurements, but rather applies
to all other accounting pronouncements that require or permit fair value measurements. The Codification topic
requires that assets and liabilities carried at fair value be classified and disclosed in one of the following three
categories:
Level 1: Quoted market prices in active markets for identical assets or liabilities.
Level 2: Observable market-based inputs or unobservable inputs that are corroborated by market data.
Level 3: Unobservable inputs that are not corroborated by market data.
The fair values of the Company’s available-for-sale securities are based on matrix pricing for the periods ended
December 31, 2014 and 2013, which uses observable market-based inputs (such as benchmark yields) in
addition to quoted prices in active markets to derive fair values. As a result, these inputs are classified as Level
2 within the fair value hierarchy. We generally apply fair value techniques on a non-recurring basis associated
with (1) valuing potential impairment loss related to financing receivables accounted for pursuant to
Codification topic, Leases, and (2) valuing potential impairment loss related to long-lived assets accounted for
pursuant to Codification topic, Property, Plant and Equipment, when events or circumstances indicate a
possible impairment.
80
The following table summarizes the carrying amounts and fair values of certain assets and liabilities at
December 31, 2014 and December 31, 2013:
Fair Value at December 31, 2014 Using
Quoted Prices in
Carrying
Active Markets for
Significant Other
Significant
Amount at
12/31/2014
Identical Assets
Observable Inputs
Unobservable Inputs
(Level 1)
(Level 2)
(Level 3)
Description
Available-for-sale securities
Short-term investments (money
market funds and accrued
income). . . . . . . . . . . . . . . . . . . . . $
Mortgage backed securities . . . . .
Certificates of deposit. . . . . . . . . .
Obligations of U.S. Treasury,
U.S. government corporations
and agencies . . . . . . . . . . . . . . . . .
69,532
1,975,245
2,020,786
Corporate debt securities . . . . . . .
6,542,968
Total available-for-sale securities . . . . $ 10,703,126
$
94,595
$
— $
94,595
$
—
—
—
—
69,532
1,975,245
2,020,786
6,542,968
— $
10,703,126
$
—
—
—
—
—
—
Fair Value at December 31, 2013 Using
Quoted Prices in
Carrying
Active Markets for
Significant Other
Significant
Amount at
12/31/2013
Identical Assets
Observable Inputs
Unobservable Inputs
(Level 1)
(Level 2)
(Level 3)
Description
Available-for-sale securities
Short-term investments (money
market funds and accrued
income). . . . . . . . . . . . . . . . . . . . . $ 3,402,921
Mortgage backed securities . . . . .
81,112
Obligations of U.S. Treasury,
U.S. government corporations
and agencies . . . . . . . . . . . . . . . . .
2,748,850
4,469,743
Total available-for-sale securities . . . . $ 10,702,626
Corporate debt securities . . . . . . .
$
$
— $
3,402,921
$
—
—
—
81,112
2,748,850
4,469,743
— $
10,702,626
$
—
—
—
—
—
Accrued income in the above tables represents earnings due and payable to our investment portfolio at any point
in time but not yet received.
The carrying amount of other financial instruments reported in the consolidated balance sheets for current assets
and current liabilities approximates their fair values because of the short-term nature of these instruments.
81
15. SUBSEQUENT EVENTS
Declaration of Dividends
On January 29, 2015, the Company announced a dividend for the first quarter of 2015 in the amount of $0.64
per share. The dividend was paid on February 27, 2015 to stockholders of record as of the close of business on
February 12, 2015.
Issuance of Restricted Stock
On February 5, 2015, the Compensation Committee of the Board of Directors (the "Committee") approved the
grant of a total of 6,750 shares of restricted stock, effective February 5, 2015, to certain of the non-employee
directors of the Company under the Company’s 2012 Restricted Stock Plan for Non-Employee Directors. The
grant date fair value was $51.85 per share. Under the terms of the restricted stock award agreements with the
non-employee directors, the shares of restricted stock are scheduled to vest on the first anniversary of the date
of grant, assuming that the recipient of the grant continues to serve as a director of the Company on the vesting
date. Compensation expense for this grant will be recognized on a straight-line basis over one year.
Additionally, on February 5, 2015, the Committee approved the grant of a total of 54,100 shares of restricted
stock, effective February 5, 2015, to executive officers and certain key employees under the 2014 Incentive
Plan. The grant date fair value was $51.85 per share. Under the terms of the restricted stock award agreements
with the executive officers and certain key employees, the shares of restricted stock are scheduled to vest in
three equal annual installments commencing on the first anniversary of the grant date, assuming that the
recipient of the award continues to serve as an employee of the Company on each applicable vesting date.
Compensation expense for this grant will be recognized on a straight-line basis over three years.
Finally, on February 5, 2015, the Committee approved the grant of a total of 45,843 shares of restricted stock,
effective February 5, 2015, to executive officers and certain key employees related to performance share awards
issued during 2014 under the 2014 Incentive Plan as a result of the achievement of performance goals
predetermined by the Committee. Achievement of these performance goals during 2014 resulted in a grant of
restricted stock equal to 98.5% of the total target award amount of 46,541 shares. The grant date fair value of
the performance share awards was $60.28 per share. Under the terms of the restricted stock award agreements
with the executive officers and certain key employees, the shares of restricted stock are scheduled to vest in
three equal annual installments commencing on the first anniversary of the Vesting Determination Date, defined
by the Committee as February 5, 2015. Compensation expense for this grant is being recognized using the
accelerated attribution (graded vesting) method over the period beginning on May 15, 2014, the date the
Company determined that it was probable that the performance criteria would be achieved, and ending on the
last day of the vesting period for the restricted stock issued in satisfaction of the performance share awards.
Issuance of Performance Share Awards
On February 5, 2015, the Committee approved the grant of performance share awards to executive offices and
certain key employees with a total target award of 52,364 shares of common stock. The number of shares of
common stock earned and issuable under the award will be determined at the end of the performance period,
based on the Company's achievement of performance goals predetermined by the Committee at the time of
grant. If certain levels of the performance criteria are met, the award results in the issuance of shares of
restricted stock corresponding to such level, which shares are then subject to time-based vesting pursuant to
which the shares of restricted stock vest in equal annual installments over the applicable vesting period, which
is generally three years for restricted stock issued pursuant to performance share awards.
In the event that the Company's financial performance meets the predetermined target for the performance
criteria, the Company will issue each award recipient the number of restricted shares equal to the target award
specified in the individual's underlying performance share award agreement. In the event the financial results of
the Company exceed the predetermined target, additional shares up to the maximum award of 78,549 shares
may be issued. In the event the financial results of the Company fall below the predetermined target, a reduced
82
number of shares may be issued. If the financial results of the Company fall below the threshold performance
level, no shares will be issued.
The grant date fair value of the performance share awards was $49.29 per share. Expense will be recognized
using the accelerated attribution (graded vesting) method over the period beginning on the date the Company
determines that it is probable that the performance criteria will be achieved and ending on the last day of the
vesting period for the restricted stock issued in satisfaction of such awards. In the event the Company
determines it is no longer probable that the minimum performance level will be achieved, all previously
recognized compensation expense related to the applicable awards will be reversed in the period such a
determination is made.
16. QUARTERLY FINANCIAL STATEMENTS (UNAUDITED)
The following table presents a summary of our results of operations for our eight most recent quarters ended
December 31, 2014. The information for each of these quarters is unaudited and has been prepared on a basis
consistent with the audited financial statements. This information includes all adjustments, consisting only of
normal recurring adjustments, we consider necessary for fair presentation of this information when read in
conjunction with the audited financial statements and related notes. Our operating results have varied on a
quarterly basis and may fluctuate significantly in the future.
1st Quarter
2nd Quarter
3rd Quarter
4th Quarter
(In thousands except for share and per share data)
Year Ended December 31, 2014
Sales revenues . . . . . . . . . . . . . . . . . . . . . . $
Gross profit. . . . . . . . . . . . . . . . . . . . . . . . .
Operating income . . . . . . . . . . . . . . . . . . . .
Net income . . . . . . . . . . . . . . . . . . . . . . . . .
Net income per share
Basic . . . . . . . . . . . . . . . . . . . . . . . . . . $
Diluted. . . . . . . . . . . . . . . . . . . . . . . . .
Year Ended December 31, 2013
Sales revenues . . . . . . . . . . . . . . . . . . . . . . $
Gross profit. . . . . . . . . . . . . . . . . . . . . . . . .
Operating income . . . . . . . . . . . . . . . . . . . .
Net income . . . . . . . . . . . . . . . . . . . . . . . . .
Net income per share
Basic . . . . . . . . . . . . . . . . . . . . . . . . . . $
Diluted. . . . . . . . . . . . . . . . . . . . . . . . .
$
$
$
$
52,094
24,435
11,987
7,715
0.69
0.69
49,549
22,119
10,109
6,944
0.63
0.63
$
$
$
$
53,053
25,179
14,069
9,106
0.81
0.81
53,261
25,477
13,148
8,486
0.77
0.77
$
$
$
$
53,327
25,260
14,175
9,355
0.83
0.83
46,780
20,654
11,026
7,269
0.66
0.66
46,268
19,102
9,356
6,744
0.60
0.60
51,273
25,487
15,961
10,044
0.90
0.90
83
SCHEDULE II
COMPUTER PROGRAMS AND SYSTEMS, INC.
VALUATION AND QUALIFYING ACCOUNTS
Description
Allowance for doubtful accounts
deducted from accounts receivable in the
balance sheet. . . . . . . . . . . . . . . . . . . . . . .
Balance at
beginning of
period
Additions
charged to cost
and expenses (1)
Deductions (2)
Balance at end
of period
2012
2013
2014
$ 1,276,000
$ 1,124,000
$ 1,125,000
$
$
$
300,144
602,000
931,000
$
$
$
(452,144) $ 1,124,000
(601,000) $ 1,125,000
(803,000) $ 1,253,000
(1) Adjustments to allowance for change in estimates.
(2) Uncollectible accounts written off, net of recoveries.
Description
Allowance for credit losses deducted
from financing receivables in the balance
sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Balance at
beginning of
period
Additions
charged to cost
and expenses (1)
Deductions (2)
Balance at end
of period
2012
2013
2014
447,321
$
662,315
$
$ 1,365,190
$
214,994
$ 1,309,160
$
$
$
(349,280) $
— $
662,315
(606,285) $ 1,365,190
(14,724) $ 1,001,186
(1) Adjustments to allowance for change in estimates.
(2) Uncollectible accounts written off, net of recoveries.
ITEM 9.
CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
FINANCIAL DISCLOSURE
None.
ITEM 9A.
CONTROLS AND PROCEDURES.
Evaluation of Disclosure Controls and Procedures
We maintain disclosure controls and procedures that are designed to provide reasonable assurance that the
information required to be disclosed by us in reports that we file or submit under the Securities Exchange Act of
1934, as amended (the "Exchange Act"), is recorded, processed, summarized and reported within the time periods
specified in the rules and forms promulgated by the Securities and Exchange Commission, and that such information
is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial
Officer, as appropriate to allow timely decisions regarding required disclosure. Because of the inherent limitations to
the effectiveness of any system of disclosure controls and procedures, no evaluation of disclosure controls and
procedures can provide absolute assurance that all control issues and instances of fraud, if any, with a company have
been prevented or detected on a timely basis. Even disclosure controls and procedures determined to be effective can
only provide reasonable assurance that their objectives are achieved.
As of the end of the period covered by this report, we carried out an evaluation, under the supervision and with
the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the
effectiveness of the design and operation of our disclosure controls and procedures (as defined in Exchange Act Rule
13a-15(e)) pursuant to Rule 13a-15 of the Exchange Act. Based upon that evaluation, our Chief Executive Officer
and Chief Financial Officer concluded that our disclosure controls and procedures are effective at the reasonable
assurance level.
84
Changes in Internal Control over Financial Reporting
There were no changes in the Company’s internal control over financial reporting (as defined in Exchange Act
Rule 13a-15(f)) during the quarter ended December 31, 2014 that have materially affected, or are reasonably likely
to materially affect, the Company’s internal control over financial reporting.
Management’s Annual Report on Internal Control Over Financial Reporting
This report is included in Item 8 on page 56 and is incorporated herein by reference.
Report of Independent Registered Public Accounting Firm on Internal Control Over Financial Reporting
This report is included in Item 8 on page 57 and is incorporated herein by reference.
ITEM 9B.
OTHER INFORMATION.
None.
85
PART III
ITEM 10.
DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
We have adopted a Code of Business Conduct and Ethics applicable to all of our directors, officers (including
our Chief Executive Officer and senior financial officers) and employees. We have also adopted a separate code of
ethics with additional guidelines and responsibilities applicable to our Chief Executive Officer and senior financial
officers, known as the Code of Ethics for CEO and Senior Financial Officers. Copies of the Code of Business
Conduct and Ethics and the Code of Ethics for CEO and Senior Financial Officers are available on CPSI’s web site
at www.cpsi.com in the "Investors" section under "Governance."
Other information required by this Item regarding executive officers is included in Part I of this Form 10-K
under the caption "Executive Officers" in accordance with Instruction 3 of the Instructions to Paragraph (b) of
Item 401 of Regulation S-K.
Other information required by this Item is incorporated by reference pursuant to General Instruction G(3) of
Form 10-K from CPSI’s definitive Proxy Statement for the 2015 Annual Meeting of Stockholders to be filed with
the Securities and Exchange Commission pursuant to Regulation 14A.
ITEM 11.
EXECUTIVE COMPENSATION
The information required by this Item is incorporated by reference pursuant to General Instruction G(3) of
Form 10-K from CPSI’s definitive Proxy Statement for the 2015 Annual Meeting of Stockholders to be filed with
the Securities and Exchange Commission pursuant to Regulation 14A.
ITEM 12.
SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT
AND RELATED STOCKHOLDER MATTERS
The information required by this Item is incorporated by reference pursuant to General Instruction G(3) of
Form 10-K from CPSI’s definitive Proxy Statement for the 2015 Annual Meeting of Stockholders to be filed with
the Securities and Exchange Commission pursuant to Regulation 14A.
86
Securities Authorized for Issuance Under Equity Compensation Plans
The following table summarizes the securities that have been authorized for issuance as of December 31, 2014
under our 2005 Restricted Stock Plan, 2012 Restricted Stock Plan for Non-Employee Directors and 2014 Incentive
Plan. All of these plans were previously approved by CPSI's stockholders. These plans are described in Note 8 of
the notes to the consolidated financial statements.
Equity Compensation Plan Information
Number of securities
to be issued
upon exercise of
outstanding options,
warrants and rights
Weighted-average
exercise price of
outstanding options,
warrants and rights
Plan Category
Equity compensation plans approved by
stockholders . . . . . . . . . . . . . . . . . . . . . . . .
Equity compensation plans not approved
by stockholders . . . . . . . . . . . . . . . . . . . . .
Total . . . . . . . . . . . . . . . . . . . . . . . . . .
(a)
-0-
N/A
-0-
(b)
N/A
N/A
Number of securities
remaining available for
future issuance under
equity compensation
plans
(excluding securities
reflected in column (a))
(c)
608,836 (1)
N/A
608,836 (1)
(1) Represents (i) 5 shares of common stock issuable pursuant to our 2005 Restricted Stock Plan, (ii) 89,513 shares of common
stock issuable pursuant to our 2012 Restricted Stock Plan for Non-Employee Directors, and (iii) 519,318 shares of common
stock issuable pursuant to our 2014 Incentive Plan. We do not intend to use the 2005 Restricted Stock Plan to make any
future grants of restricted stock.
ITEM 13.
CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR
INDEPENDENCE
The information required by this Item is incorporated by reference pursuant to General Instruction G(3) of
Form 10-K from CPSI’s definitive Proxy Statement for the 2015 Annual Meeting of Stockholders to be filed with
the Securities and Exchange Commission pursuant to Regulation 14A.
ITEM 14.
PRINCIPAL ACCOUNTANT FEES AND SERVICES
The information required by this Item is incorporated by reference pursuant to General Instruction G(3) of
Form 10-K from CPSI’s definitive Proxy Statement for the 2015 Annual Meeting of Stockholders to be filed with
the Securities and Exchange Commission pursuant to Regulation 14A.
87
ITEM 15.
EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
PART IV
(a)(1) and (2) and (c) – Financial Statements and Financial Statement Schedules.
Financial Statements: The Financial Statements and related Financial Statements Schedule of CPSI
are included herein in Part II, Item 8.
(a)(3) and (b) – Exhibits.
The exhibits listed on the Exhibit Index beginning on page 90 of this Form 10-K are filed herewith or
are incorporated herein by reference.
88
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has
duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, on this the 13th day
of March, 2015.
SIGNATURES
COMPUTER PROGRAMS AND SYSTEMS, INC.
By:
/s/ J. Boyd Douglas
J. Boyd Douglas
President and Chief Executive Officer
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the
following persons on behalf of the registrant and in the capacities and on the dates indicated.
Name
/s/ David A. Dye
David A. Dye
/s/ J. Boyd Douglas
J. Boyd Douglas
/s/ James B. Britain
James B. Britain
/s/ W. Austin Mulherin, III
W. Austin Mulherin, III
/s/ William R. Seifert, II
William R. Seifert, II
/s/ John C. Johnson
John C. Johnson
/s/ Charles P. Huffman
Charles P. Huffman
/s/ A. Robert Outlaw, Jr.
A. Robert Outlaw, Jr.
Title
Date
Chairman of the Board and Director,
Chief Financial Officer
(principal financial officer)
March 13, 2015
President, Chief Executive Officer and Director
(principal executive officer)
March 13, 2015
Vice President – Finance and Controller
(principal accounting officer)
March 13, 2015
March 13, 2015
March 13, 2015
March 13, 2015
March 13, 2015
March 13, 2015
Director
Director
Director
Director
Director
89
Exhibit
Number
Description
Exhibit Index
3.1
3.2
10.1
10.2
10.3
10.4
10.5*
10.6*
10.7*
10.8*
10.9*
10.10*
10.11*
10.12*
10.13*
10.14*
Certificate of Incorporation (filed as Exhibit 3.4 to CPSI’s Registration Statement on Form S-1
(Registration No. 333-84726) and incorporated herein by reference)
Amended and Restated Bylaws (filed as Exhibit 3 to CPSI’s Current Report on Form 8-K dated
October 28, 2013 and incorporated herein by reference)
Form of Indemnity Agreement entered into by CPSI and each of its non-employee directors
(filed as Exhibit 10.1 to CPSI’s Quarterly Report on Form 10-Q for the period ended September
30, 2002 and incorporated herein by reference)
Real Property Lease Agreement, dated September 14, 2009 between CPSI and 3725 Airport
Boulevard, LP (filed as Exhibit 10.1 to CPSI’s Quarterly Report on Form 10-Q for the period
ended September 30, 2009 and incorporated herein by reference)
First Amendment to Real Property Lease Agreement, dated October 9, 2009, between CPSI and
3725 Airport Boulevard, LP (filed as Exhibit 10.2 to CPSI’s Quarterly Report on Form 10-Q for
the period ended September 30, 2009 and incorporated herein by reference)
Real Property Lease Agreement, dated March 19, 2012, between CPSI and Fairhope Group,
LLC (filed as Exhibit 10.6 to CPSI's Annual Report on Form 10-K for the period ended
December 31, 2012 and incorporated herein by reference)
Amendment and Restatement of the Computer Programs and Systems, Inc. 2005 Restricted
Stock Plan (filed as Exhibit 10.6 to CPSI's Annual Report on Form 10-K for the period ended
December 31, 2005 and incorporated herein by reference)
Form of Five-Year Restricted Stock Award Agreement under the Amended and Restated 2005
Restricted Stock Plan (filed as Exhibit 10.1 to CPSI's Current Report on Form 8-K dated
January 30, 2006 and incorporated herein by reference)
Form of Four-Year Restricted Stock Award Agreement under the Amended and Restated 2005
Restricted Stock Plan (filed as Exhibit 10.1 to CPSI's Current Report on Form 8-K dated
September 25, 2013 and incorporated herein by reference)
Computer Programs and Systems, Inc. Amended and Restated 2012 Restricted Stock Plan for
Non-Employee Directors (filed as Exhibit 10.16 to CPSI's Annual Report on Form 10-K for the
period ended December 31, 2013 and incorporated herein by reference)
Form of Restricted Stock Award Agreement under the Amended and Restated 2012 Restricted
Stock Plan for Non-Employee Directors (filed as Exhibit 10.2 to CPSI's Quarterly Report on
Form 10-Q for the period ended June 30, 2012 and incorporated herein by reference)
Computer Programs and Systems, Inc. 2014 Incentive Plan (filed as Exhibit 10.1 to CPSI’s
Current Report on Form 8-K dated May 16, 2014 and incorporated herein by reference)
Form of Performance Share Award Agreement under the 2014 Incentive Plan (filed as Exhibit
10.2 to CPSI’s Current Report on Form 8-K dated May 16, 2014 and incorporated herein by
reference)
Form of Performance-Based Cash Bonus Award Agreement under the 2014 Incentive Plan
(filed as Exhibit 10.3 to CPSI’s Current Report on Form 8-K dated May 16, 2014 and
incorporated herein by reference)
Form of Restricted Stock Award Agreement under the 2014 Incentive Plan (filed as Exhibit
10.4 to CPSI’s Current Report on Form 8-K dated May 16, 2014 and incorporated herein by
reference)
2011 Executive Officer Incentive Program (filed as Exhibit 10.1 to CPSI's Current Report on
Form 8-K dated April 18, 2011 and incorporated herein by reference)
90
10.15*
10.16*
10.17*
10.18*
23.1
31.1
31.2
32.1
101
2012 Executive Officer Incentive Program (filed as Exhibit 10.1 to CPSI's Current Report on
Form 8-K dated January 23, 2012 and incorporated herein by reference)
2013 Executive Officer Incentive Program (filed as Exhibit 10.1 to CPSI's Current Report on
Form 8-K dated March 4, 2013 and incorporated herein by reference)
Commission Program for Victor S. Schneider (filed as Exhibit 10.9 to CPSI's Annual Report on
Form 10-K for the period ended December 31, 2012 and incorporated herein by reference)
Commission Program for Troy D. Rosser (filed as Exhibit 10.10 to CPSI's Annual Report on
Form 10-K for the period ended December 31, 2012 and incorporated herein by reference)
Consent of Grant Thornton LLP, Independent Registered Public Accounting Firm
Certification of the Chief Executive Officer pursuant to Rule 13a-14(a)/15d-14(a), as adopted
pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
Certification of the Chief Financial Officer pursuant to Rule 13a-14(a)/15d-14(a), as adopted
pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
Certifications of Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C.
Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
Interactive Data Files for CPSI’s Annual Report on Form 10-K for the period ended December
31, 2014
*
Management compensation plan or arrangement
91
CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
We have issued our reports dated March 13, 2015, with respect to the consolidated financial statements, schedule,
and internal control over financial reporting included in the Annual Report of Computer Programs and Systems, Inc.
on Form 10-K for the year ended December 31, 2014. We hereby consent to the incorporation by reference of said
reports in the Registration Statements of Computer Programs and Systems, Inc. on Form S-8 (File No. 333-131165,
File No. 333-181352, and File No. 333-196020).
Exhibit 23.1
/s/ GRANT THORNTON LLP
Atlanta, Georgia
March 13, 2015
Exhibit 31.1
I, J. Boyd Douglas, certify that:
CERTIFICATION
1.
2.
3.
4.
I have reviewed this annual report on Form 10-K of Computer Programs and Systems, Inc.;
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state
a material fact necessary to make the statements made, in light of the circumstances under which such
statements were made, not misleading with respect to the period covered by this report;
Based on my knowledge, the financial statements, and other financial information included in this report,
fairly present in all material respects the financial condition, results of operations and cash flows of the
registrant as of, and for, the periods presented in this report;
The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure
controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control
over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and
have:
(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures
to be designed under our supervision, to ensure that material information relating to the registrant,
including its consolidated subsidiaries, is made known to us by others within those entities, particularly
during the period in which this report is being prepared;
(b) Designed such internal control over financial reporting, or caused such internal control over financial
reporting to be designed under our supervision, to provide reasonable assurance regarding the
reliability of financial reporting and the preparation of financial statements for external purposes in
accordance with generally accepted accounting principles;
(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this
report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end
of the period covered by this report based on such evaluation; and
(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that
occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the
case of an annual report) that has materially affected, or is reasonably likely to materially affect, the
registrant’s internal control over financial reporting; and
5.
The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal
control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board
of directors (or persons performing the equivalent functions):
(a) All significant deficiencies and material weaknesses in the design or operation of internal control over
financial reporting which are reasonably likely to adversely affect the registrant’s ability to record,
process, summarize and report financial information; and
(b) Any fraud, whether or not material, that involves management or other employees who have a
significant role in the registrant’s internal control over financial reporting.
Date: March 13, 2015
/s/ J. Boyd Douglas
J. Boyd Douglas
Chief Executive Officer
Exhibit 31.2
I, David A. Dye, certify that:
CERTIFICATION
1.
2.
3.
4.
I have reviewed this annual report on Form 10-K of Computer Programs and Systems, Inc.;
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state
a material fact necessary to make the statements made, in light of the circumstances under which such
statements were made, not misleading with respect to the period covered by this report;
Based on my knowledge, the financial statements, and other financial information included in this report,
fairly present in all material respects the financial condition, results of operations and cash flows of the
registrant as of, and for, the periods presented in this report;
The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure
controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control
over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and
have:
(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures
to be designed under our supervision, to ensure that material information relating to the registrant,
including its consolidated subsidiaries, is made known to us by others within those entities, particularly
during the period in which this report is being prepared;
(b) Designed such internal control over financial reporting, or caused such internal control over financial
reporting to be designed under our supervision, to provide reasonable assurance regarding the
reliability of financial reporting and the preparation of financial statements for external purposes in
accordance with generally accepted accounting principles;
(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this
report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end
of the period covered by this report based on such evaluation; and
(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that
occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the
case of an annual report) that has materially affected, or is reasonably likely to materially affect, the
registrant’s internal control over financial reporting; and
5.
The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of
internal control over financial reporting, to the registrant’s auditors and the audit committee of the
registrant’s board of directors (or persons performing the equivalent functions):
(a) All significant deficiencies and material weaknesses in the design or operation of internal control over
financial reporting which are reasonably likely to adversely affect the registrant’s ability to record,
process, summarize and report financial information; and
(b) Any fraud, whether or not material, that involves management or other employees who have a
significant role in the registrant’s internal control over financial reporting.
Date: March 13, 2015
/s/ David A. Dye
David A. Dye
Chief Financial Officer
Exhibit 32.1
Certifications of Chief Executive Officer
and Chief Financial Officer
Pursuant to
18 U.S.C. Section 1350,
As Adopted Pursuant to
Section 906 of the Sarbanes-Oxley Act of 2002
In connection with the Annual Report of Computer Programs and Systems, Inc. (the “Company”) on Form 10-
K for the year ended December 31, 2014, as filed with the Securities and Exchange Commission on the date hereof
(the “Report”), J. Boyd Douglas, Chief Executive Officer of the Company, and David A. Dye, Chief Financial
Officer of the Company, each hereby certifies, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to
Section 906 of the Sarbanes-Oxley Act of 2002, that:
(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of
1934; and
(2) The information contained in the Report fairly presents, in all material respects, the financial condition and
results of operations of the Company.
Dated: March 13, 2015
/s/ J. Boyd Douglas
J. Boyd Douglas
Chief Executive Officer
/s/ David A. Dye
David A. Dye
Chief Financial Officer
Directors and Officers
Officers
J. Boyd Douglas, Jr.
President and
Chief Executive Officer
David A. Dye
Chief Financial Officer
W. Austin Mulherin, III
Attorney
Frazer, Greene, upchurch &
Baker, LLC
A. Robert Outlaw, Jr.
Chief Executive Officer
China Doll Rice and Beans, Inc.
William R. Seifert, II
Retired Executive Vice President
Regions Bank
Chairman
South Alabama Advisory Board
of Regions Bank
Board of Directors
David A. Dye
Chairman and Chief
Financial Officer
Computer Programs and
Systems, Inc.
J. Boyd Douglas, Jr.
President and
Chief Executive Officer
Computer Programs and
Systems, Inc.
Charles P. Huffman
Retired Executive Vice President
and Chief Financial Officer
EnergySouth, Inc.
John C. Johnson
Retired Real Estate Appraiser
2
Courtney & Morris
Appraisals, Inc.
Stock Performance Graph
The following graph sets forth the cumulative total return (assuming reinvestment of dividends) to our stockholders
during the period beginning December 31, 2009, and ending on December 31, 2014, compared to an overall stock market
index (S&P 500 Index), and the NASDAQ Computer and Data Processing Group.
$300
$275
$250
$225
$200
$175
$150
$125
$100
$75
$50
$25
$0
12/09
12/10
12/11
12/12
12/13
12/14
Computer Programs and Systems, Inc.
S&P 500
NASDAQ Computer and Data Processing
Computer Programs and Systems, Inc.
S&P 500
NASDAQ Computer & Data Processing
12/09
$ 100.00
$ 100.00
$ 100.00
12/10
$ 105.23
$ 115.06
$ 106.82
12/11
$ 117.71
$ 117.49
$ 107.70
12/12
$ 121.22
$ 136.30
$ 115.65
12/13
$ 154.64
$ 180.44
$ 176.58
12/14
$ 157.53
$ 205.14
$ 202.04
Corporate Data
Independent Registered Public Accounting Firm
Grant Thornton LLP
1100 Peachtree Street, Suite 1200
Atlanta, GA 30309
Transfer Agent
American Stock Transfer & Trust Company, LLC
6201 15th Avenue
Brooklyn, NY 11219
Toll free: (800) 937-5449
Local & international: (718) 921-8124
Email: info@amstock.com
Web site: www.amstock.com
Legal Counsel
Maynard, Cooper & Gale, P.C.
1901 Sixth Avenue North, Suite 2400
Regions/Harbert Plaza
Birmingham, AL 35203-2618
Corporate Headquarters
Computer Programs and Systems, Inc.
6600 Wall Street
Mobile, AL 36695
(251) 639-8100
www.cpsi.com
Common Stock
Computer Programs and Systems, Inc.’s common stock
is traded on The NASDAQ Stock Market’s Global Select
Market under the symbol “CPSI.”
6600 Wall Street | Mobile, Alabama 36695