Computer Task Group Annual Report 2013

Plain-text annual report

Proven Strategy Diverse Opportunities 2 0 1 3 A N N U A L R E P O R T Mission Company Profile CTG’s mission is to provide CTG develops innovative IT solutions to address the business needs and challenges of companies in several higher-growth industries including healthcare, technology IT services and solutions that services, energy, and ﬁ nancial services. As a leading provider of IT and business add real business value to our customers while creating professional opportunities for our employees and value for consulting services to the healthcare market, CTG offers healthcare institutions, physician practices, payers, and related organizations a full range of offerings to help them achieve clinical, operational, and ﬁ nancial goals. CTG has developed for the healthcare provider and payer markets unique, proprietary software solutions that support better and lower cost healthcare. CTG also provides managed services IT stafﬁ ng for major technology companies and large corporations. Backed by over 45 years’ experience, proprietary methodologies, and an ISO 9001-certiﬁ ed our shareholders. management system, CTG has a proven track record of delivering high-value, industry-speciﬁ c solutions. CTG operates in North America and Western Europe and had approximately 3,700 employees at December 31, 2013. Vision CTG’s vision is to be recognized as a leading provider of value-added Revenue (in millions) $396.3 Operating Margin $424.4 $419.0 5.8% 5.9% 4.9% IT services and solutions in our selected markets. Net Income Per Diluted Share $0.96 $0.92 $0.88* $0.71 2011 2012 2013 2011 2012 2013 2011 2012 2013 * Excluding non-operational gains from insurance proceeds of 71/2 cents per diluted share 08 11 12 13 08 11 12 13 08 11 12 12b 13 Financial Highlights (amounts in millions, except per-share data) 2013 2012 2011 Operating Data Revenue Operating income Net income Diluted net income per share Financial Position Total assets Long-term debt Shareholders’ equity $419.0 $424.4 $396.3 24.7 15.7 0.92 $174.4 – 113.8 24.5 16.2 0.96 $166.2 – 102.8 19.3 11.9 0.71 $147.5 – 88.8 Table of Contents Letter to Shareholders SEC Form 10-K 1 7 Corporate Information/ Board of Directors and Ofﬁ cers IBC 500 400 300 200 100 0 6 5 4 3 2 1 0 1.0 0.8 0.6 0.4 0.2 0.0 Dear Fellow Shareholders All things considered, 2013 was a good year for CTG with revenue and earnings only slightly below 2012, making 2013 our second best year in well over a decade. Net income per diluted share for 2013 was $0.92 compared with $0.96 in 2012 which included non-operational gains from insurance proceeds of 7½ cents. In fact, 2013 earnings per share would have been 5% higher than 2012 after the exclusion of 2012’s non-operational gains. The operating margin expanded in 2013 to 5.9% reﬂecting disciplined cost control and an increase in the proﬁtability of work in our stafﬁng and solutions businesses. Our ability to increase CTG’s operating earnings in 2013 despite lower revenue is especially noteworthy in the context of lower spending on external IT services last year in virtually all of the markets we serve. Proven Strategy For over a decade, CTG’s strategy has been to concentrate on growing our business in four higher growth markets: technology service providers, healthcare, ﬁnancial services, and energy with our primary focus on healthcare, one of the fastest growing industries in the U.S. When we implemented this strategy, we were conﬁdent it was the right course for CTG and in hindsight it was, though we did not foresee just how successful it would prove to be. Looking at the last ﬁve years, CTG’s revenue increased by almost $150 million, earnings per share 2013 Highlights more than doubled, and the operating margin expanded from 3.6% in 2009 to 5.9% in 2013. • Net income per diluted share was $0.92, Moreover, we accomplished this during a time when the IT services industry was struggling a 5% annual increase excluding 2012 with many of our direct competitors operating on the verge of bankruptcy and selling non-operational gains businesses to raise cash. Along with growth in our business came growth in CTG’s market value, which was $350 million at year-end 2013, almost six times greater than year-end 2008. The largest contributor to this success is our health IT business which includes revenue from • Annual operating margin expanded to 5.9%, the highest level in over a decade • Healthcare revenue was 31% of revenue making it the largest industry contributor health providers, payers, and life sciences companies. Health IT represented almost 1/3 of to total revenue CTG’s total 2013 revenue. Reﬂecting the highly specialized technology needs and unique • etrinity, a Benelux health IT services firm, business characteristics of this market, health organizations require support from consultants acquired in February 2013 with signiﬁcant industry experience and expertise so work in the health markets carries • Strong balance sheet with $46 million in signiﬁcantly higher proﬁt margins than other markets we serve. The combination of high margin health IT projects, strong market demand, and CTG’s ability to secure a signiﬁcant amount of this work have been the principal drivers of the growth in the Company’s revenue and proﬁtability. Over the last ﬁve years, as the adoption of electronic health records (EHRs) accelerated, we grew this business and CTG became well known in the industry for our success in leading and supporting large, complex EHR implementations for major healthcare providers. CTG is at the forefront of helping to build health information exchanges (HIEs) that facilitate the secure and immediate electronic sharing of patient health data among different providers within a geographic area or a large provider network. We also increased our business as a provider of health application management services, regulatory compliance solutions, and business and IT consulting services that help health organizations meet clinical, operational, and ﬁnancial goals. cash and no debt at year-end 2013 • Repurchased 2% of average diluted shares outstanding • Board of Directors initiated cash dividend on common shares in February 2013 1 Anticipating the value that medical analytics could bring to the healthcare market, CTG developed a suite of proprietary medical data analytics software products that use large data sets to evaluate medical treatments and claims to facilitate better patient outcomes and reduce healthcare costs. Our investments in data analytics are beginning to pay off with a meaningful contribution to 2013 earnings and recent sales of our data analytics products scheduled to begin later this year. The collective result of our investments and success in building our healthcare business is that CTG is now one of the largest providers of health IT services in the United States. Reﬂecting that growth, we have been named to the Healthcare Informatics ranking of the top 100 health IT companies and the Modern Healthcare Largest Healthcare Management Consulting Firms list every year since 2008. CTG Health Solutions, our health IT division, placed seventh in that Modern Healthcare list in 2013, three spots above the 2012 list. CTG Health Solutions was also named as a 2013 Modern Healthcare Best Place to Work in Healthcare, ranking Looking at the last ﬁve years, CTG’s revenue increased by almost $150 million, earnings per share more than doubled, seventh on that list and ﬁrst among consulting ﬁrms employing more than 100 people. In and the operating margin 2013, CTG was also named to the 25th annual Information Week 500 list of the country’s most innovative users of business technology, placing 132, putting us in the top third of this expanded from 3.6% in 2009 list. Recognition of CTG’s technology innovation was based on its approach for delivering to 5.9% in 2013. a comprehensive solution for EHR integration of genomic testing for cancer patients. The project was a collaboration with Roswell Park Cancer Institute (RPCI), a National Cancer Institute-designated comprehensive cancer center. CTG is also providing RPCI expertise in EHRs, information technology, bioinformatics, and data analytics that combines IT with genomics science to enable delivery of personalized treatments to patients on a regional and national level. Recognition of our success in developing innovative medical data analytics solutions, growing our health IT business, and being an excellent employer enhances CTG’s reputation as an industry leader and provides a competitive advantage in securing new work and recruiting experienced health IT consultants in a highly competitive market. After several years of steady growth, revenue from our healthcare business was down slightly in 2013 from 2012. The most signiﬁcant factor that hampered growth last year in our healthcare business and that of many other health IT consulting ﬁrms was the federal budget sequestration, a budget austerity measure mandated by the Budget Control Act of 2011 that beginning on March 1, 2013 resulted in automatic cuts in government spending which included a two percent reduction in Medicare reimbursements to hospitals. This revenue reduction caused many hospitals to reduce or delay spending on major investments and large projects while they determine how to adjust their cost structure to deal with lower reimbursements as a result of the U.S. federal budget sequestration. While this development prompted some health organizations to put EHR systems and other IT investments on hold, it is not prudent for them to do so indeﬁnitely because EHRs are essential to health information exchange, revenue optimization, and cost savings under the pay for performance models for care delivery that are coming with heath reform. 2013 Revenue Mix By Market 28% 31% 6% 7% 28% Healthcare (fastest growing market) Technology Services Financial Services Energy General Markets 2 General Markets Energy Financial Services Technology Services Healthcare Diverse Opportunities Even with the recent lull in provider IT spending, healthcare is unquestionably still the best industry for CTG to focus its growth efforts on. Healthcare expenditures were estimated to be 17.2% of the U.S. gross domestic product (GDP) in 2012 and are expected to top 19% by 2020 (source: Centers for Medicare and Medicaid Services, January 2014). To our beneﬁt, technology is a critical component of almost every initiative to reduce or control the rising cost of healthcare and in many cases to improve treatment outcomes. While we believe that growth in our healthcare business will be challenged over the next year, there is signiﬁcant long-term growth opportunity for this business once we are past this transition period of project delays, realignment of hospital budgets in order to fund mission-critical IT investments, and still evolving industry needs for IT support to address health reform. On the EHR front, there is opportunity for new work in a number of areas, including EHR implementation and integration in the U.S. and Europe, post go-live and production support, merger-related EHR work, EHR optimization initiatives, computerized order entry applications, meaningful use compliance, and the building of HIEs. Health reform is driving increased demand for health IT consulting services and solutions that support revenue cycle optimization, regulatory compliance, and the transition to delivery of care within an accountable care business model. Over the last year, we have expanded our advisory services practice and offerings to support these current and emerging market needs, while also enhancing our medical data analytics products and expanding our application management outsourcing offerings. An important trend in the healthcare market that is being driven by health reform is the growing convergence of the provider and payer markets. We are responding to these changes with cross practice solutions for providers and payers. A signiﬁcant advantage CTG On the EHR front, there is has in responding to this shift is that in addition to the provider market, we also have deep opportunity for new work in a experience in the payer market in multiple service areas and technologies, and in the creation of HIEs that enable the sharing of patient information between providers and payers. The federal government recently afﬁrmed its October 1, 2014 deadline for the conversion to ICD-10, the new U.S. standard for diagnostic codes and healthcare billing codes, from the number of areas including EHR implementation and integration in the U.S. and Europe, post current ICD-9 standard. This process requires assessment and integration work for providers go-live and production support, and payers, and also opens the door for revenue cycle management consulting for providers to minimize the inevitable disruptions in claims processing that will occur with the switch. Longer term, as reimbursement for care under health reform moves from a fee-for-service model to a performance-based model, revenue cycle management will become critical to the ﬁnancial stability of health providers, further increasing the need for consulting support. With our acquisition of etrinity, a Benelux health IT consulting ﬁrm, in February 2013 and our signiﬁcant European operations, CTG is very well positioned to participate in the adoption merger-related EHR work, EHR optimization initiatives, computerized order entry applications, meaningful use compliance, and the building of U.S. healthcare software packages by European hospitals, which is in the very beginning of HIEs. stages. In the second half of 2013, we secured our ﬁrst European EHR advisory consulting project, an important ﬁrst step toward supporting large full-scale EHR implementations as European healthcare providers begin to implement U.S. EHR software packages to improve healthcare delivery and lower costs. Our assessment of European market demand for EHRs is that it will be a year or two before it gains strong momentum. 3 We continue to be very excited about the prospects for CTG’s proprietary software products that use powerful business intelligence on large data sets—“big data”— to evaluate and analyze medical treatments and claims with the goal of achieving better patient outcomes and reducing costs. “Big data” is increasingly being seen as a valuable asset for large health organizations and powerful data analytics tools as the route to unlocking the ﬁnancial and operational beneﬁts of these assets. A prerequisite to maximizing the value of data analytics is a high level of data integrity and security. We already have robust information security and data governance offerings for the health markets to support these needs. Our data analytics suite offers multiple applications organized under two major solution offerings. The ﬁrst solution is our customizable claims management software offering that applies data analytics to large, multi-year sets of claims data to analyze medical claims for billing and payment errors in multiple areas of interest including possible fraud, waste, and abuse (FWA). This product performs a comprehensive analysis of claims data and trends over a multi-year timeframe and provides actionable recommendations for immediate recoveries and future medical cost reductions through policy changes and increased enforcement. CTG’s claims management solution typically provides health payers an additional one to two percent of claims dollars savings over internal audits and FWA investigations. Our other health analytics solution is a clinical decision support tool that analyzes the information supplied by EHRs across a large patient population to identify best practices By building CTG’s capabilities in IT consulting services tied to health reform, application management outsourcing, and medical data analytics, we have done much of the groundwork to be ready to and optimal treatment plans for better managing complex and costly diseases. This product, capitalize on growing demand initially developed and validated for chronic kidney disease, offers multiple applications that evaluate providers, facilities, therapies, and drugs throughout the course of care to support better and more cost-effective physician management of these illnesses. An exciting development that signiﬁcantly beneﬁts CTG in the area of medical data analytics in the health markets for these services and continue to build our higher margin was announced in January 2014. CTG was named by the State University of New York at solutions business. Buffalo (UB) as one of a select group of companies that will gain access to its Center for Computational Research (CCR), which houses UB’s supercomputing resources including one of the world’s largest, most powerful supercomputers. Our relationship with UB’s CCR and use of its supercomputer resources will differentiate us in the delivery of medical informatics products and services and help establish CTG as a player in the emerging big data analytics market targeted to healthcare. Health providers and payers are increasingly looking to outsource applications to health IT ﬁrms to achieve signiﬁcant, immediate cost savings without making a large ﬁnancial investment. Historically, typical application management outsourcing engagements have run from one to two years as an application is being retired from the client’s portfolio and being replaced by a new one. Recently demand has grown for full outsourcing support for applications that are not being retired. These engagements are typically longer term thus providing an annuity-like revenue stream for the vendor. CTG is well known among large hospitals and integrated delivery networks as a go-to source for application management. CTG has also provided application management for several health payers. We began several new large health IT outsourcing engagements in 2013 and have a healthy pipeline of additional outsourcing engagements expected to start in 2014. Based on our signiﬁcant experience and excellent reputation in this area, application management outsourcing is another area of our business that CTG is ideally positioned to grow over the next few years. 4 In addition to the many growth opportunities health IT offers, there are multiple opportunities to expand our European business and managed services stafﬁng business. We are pleased that our European business remains in a growth mode with revenue increasing on a same currency basis by 9% last year and contributing 18% to total 2013 revenue. Growth in 2013 in Europe came from the acquisition of etrinity, and the ﬁnancial services and government markets, the industries where much of our European business is concentrated. In each of the three European countries we operate in—Belgium, Luxembourg and the United Kingdom—CTG is well known as a leading provider of software testing services and also has been successful in the outsourcing arena through our IT service management offering. In 2013, we also expanded our outsourcing capabilities to provide multiple IT services in various technologies remotely from delivery centers located at our ofﬁce sites. Our strength in these offerings, and in the ﬁnancial services and government markets, provides growth opportunities on top of what we see longer term in the evolving health IT market in Europe. We are looking to strategically grow our managed services stafﬁng business by focusing on the addition of large corporate clients that have high volume needs for external technical resources, and where we will be the prime supplier or one of a small number of preferred suppliers. Under the managed services business model, CTG provides a total customized stafﬁng solution for managed services clients, including recruiting, hiring, deployment, administration, and ongoing management of technical resources. Our managed stafﬁng services business generates signiﬁcantly higher margins than traditional stafﬁng while also providing the highest level of client service. On the Right Course In summary, CTG performed well in 2013 despite the head winds from reduced spending on external IT support that resulted in slightly lower revenue for the year and a shift in our business mix to 61% stafﬁng/39% solutions from 59% stafﬁng/41% solutions in 2012. Even In addition to the many so, we delivered strong earnings growth for the seventh year of the last eight while increasing growth opportunities health IT offers, there are multiple opportunities to expand our European business and managed services stafﬁng business. the operating margin to its highest level in over a decade. CTG’s 2013 operating margin of 5.9% touched on our strategic goal of six to seven percent operating margins. Revenue from our stafﬁng business increased by 2% this year with growth coming from higher margin managed stafﬁng services work. European revenue increased for the third consecutive year. At 31% of total 2013 revenue, our healthcare business still had a good year and was able to offset some of the decline in EHR work with growth in advisory services and application management outsourcing. Behind our results is a very capable and committed team of IT professionals who year in and year out provide our clients with the expertise and support that is the core of our business and success. We remain very committed to creating value for CTG’s shareholders. While CTG’s 2013 total return of 4.4% was well below broader market returns for last year, it was comparable to the Dow Jones U.S. Computer Services Index 2013 total return of 6.3% and indicative of a challenging year for the IT services industry. A better view of CTG’s record of value creation is to look over the longer term. The compounded average annual total return to CTG shareholders over the last ﬁve years was 43% compared with 18% for the S&P 500 Index and 21% for the Dow Jones U.S. Computer Services Index. 5 Further reﬂecting our commitment to creating shareholder value, CTG’s Board of Directors initiated a quarterly cash dividend of ﬁve cents per common share in February 2013. Based on their continued conﬁdence in CTG’s prospects and ﬁnancial strength, the Board increased the dividend to six cents per common share in February 2014. During 2013, we also repurchased approximately 400,000 shares under our authorized program. In October 2013, the Board approved a new repurchase authorization of one million shares signaling our commitment to maintain an active share repurchase program. In May 2013, Dr. John Palms, the former Chairman of the Board of Assurant, Inc. and a director of CTG since 2002 retired from the Board. John brought a unique combination of academic, technical, and business experience and expertise to the Board that was very valuable in helping to guide our strategy and success. On behalf of all the directors, I thank John for his many contributions to the work of CTG’s board over the last 11 years. Financially, CTG is very strong ﬁnishing the year with $46 million in cash and no debt at year end for the eighth consecutive year. We are able to consistently generate strong positive cash ﬂow based on effective balance sheet management, the quality of our receivables, and low capital expenditures for a company of our size. It is noteworthy that in 2013 CTG was able to repurchase 2% of our shares, pay a dividend, fund an acquisition, and continue to make investments in our business without incurring debt or issuing equity. Looking ahead to 2014, we are forecasting stable revenue and earnings based on our expectation that IT spending will be ﬂat across the entire market and constrained in the healthcare market as health organizations evaluate the best way to make the IT investments needed to lower operating costs, respond to changing payment models, and comply with multiple health reform mandates. As this process moves forward and our pipeline of work for application management outsourcing services and data analytics projects ramps up, we look for revenue to increase steadily over the course of the year. By building CTG’s capabilities in IT consulting services tied to health reform, application management outsourcing, and medical data analytics, we have done much of the groundwork to be ready to capitalize on growing demand in the health markets for these services and continue to build our higher margin solutions business. Guided by a proven strategy and the beneﬁt of many diverse growth opportunities, CTG is on the right course to make the most of a challenging business environment and continue building our business, proﬁtability, and value for the long term. As always, your investment and continued conﬁdence in CTG are greatly appreciated. The collective result of our investments and success in building our healthcare business is that CTG is now one of the largest providers of health IT services in the United States. To our beneﬁt, technology is a critical component of almost every initiative to reduce or control the rising cost of healthcare and in many cases to improve treatment outcomes. James R. Boldt Chairman and Chief Executive Ofﬁcer 6 SEC Form 10-K 7 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K (Mark One) ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2013 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Transition period from to Commission File No. 1-9410 COMPUTER TASK GROUP, INCORPORATED (Exact name of registrant as specified in its charter) New York (State or other jurisdiction of incorporation or organization) 800 Delaware Avenue, Buffalo, New York (Address of principal executive offices) Registrant’s telephone number, including area code: (716) 882-8000 16-0912632 (I.R.S. Employer Identification No.) 14209 (Zip Code) Securities registered pursuant to Section 12(b) of the Act: Title of each class Common Stock, $.01 par value Rights to Purchase Series A Participating Preferred Stock Name of each exchange on which registered The NASDAQ Stock Market LLC The NASDAQ Stock Market LLC Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. YES NO Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. YES NO Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15 (d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. YES NO Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). YES NO Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non- accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act: Large accelerated filer Accelerated filer Non-accelerated filer (Do not check if a smaller reporting company) Smaller reporting company Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). YES NO The aggregate market value of the registrant’s voting and non-voting common equity held by non-affiliates, computed by reference to the price at which the common equity was last sold on the last business day of the registrant’s most recently completed second quarter was $330.1 million. Solely for the purposes of this calculation, all persons who are or may be executive officers or directors of the registrant have been deemed to be affiliates. The total number of shares of Common Stock of the Registrant outstanding at February 21, 2014 was 18,455,643. DOCUMENTS INCORPORATED BY REFERENCE Certain sections of the Company’s definitive proxy statement to be filed with the Securities and Exchange Commission (SEC) within 120 days of the end of the Company’s fiscal year ended December 31, 2013, are incorporated by reference into Part III hereof. Except for those portions specifically incorporated by reference herein, such document shall not be deemed to be filed with the SEC as part of this annual report on Form 10-K. SEC Form 10-K Index Section Part I Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Properties Item 3. Legal Proceedings Item 4. Part II Item 5. Mine Safety Disclosures Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Item 6. Selected Financial Data Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Disclosures About Market Risk Item 8. Financial Statements and Supplementary Data Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Part III Item 10. Item 11. Item 12. Other Information Directors, Executive Officers and Corporate Governance Executive Compensation Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Item 13. Certain Relationships and Related Transactions, and Director Independence Item 14. Part IV Item 15. Principal Accounting Fees and Services Exhibits, Financial Statement Schedules Page 1 8 13 13 13 13 14 17 18 28 29 56 56 58 59 59 59 59 59 60 As used in this annual report on Form 10-K, references to “CTG,” “the Company” or “the Registrant” refer to Computer Task Group, Incorporated and its subsidiaries, unless the context suggests otherwise. Forward-Looking Statements PART I This annual report on Form 10-K contains forward-looking statements made by the management of Computer Task Group, Incorporated (CTG, the Company or the Registrant) that are subject to a number of risks and uncertainties. These forward-looking statements are based on information as of the date of this report. The Company assumes no obligation to update these statements based on information from and after the date of this report. Generally, forward-looking statements include words or phrases such as “anticipates,” “believes,” “estimates,” “expects,” “intends,” “plans,” “projects,” “could,” “may,” “might,” “should,” “will” and words and phrases of similar impact. The forward-looking statements include, but are not limited to, statements regarding future operations, industry trends or conditions and the business environment, and statements regarding future levels of, or trends in, revenue, operating expenses, capital expenditures, and financing. The forward-looking statements are made pursuant to safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Numerous factors could cause actual results to differ materially from those in the forward-looking statements, including the following: (i) the availability to CTG of qualified professional staff, (ii) domestic and foreign industry competition for customers and talent, (iii) the Company's ability to protect confidential client data, (iv) the partial or complete loss of the revenue the Company generates from International Business Machines Corporation (IBM), (v) risks associated with operating in foreign jurisdictions, (vi) renegotiations, nullification, or breaches of contracts with customers, vendors, subcontractors or other parties, (vii) the change in valuation of recorded goodwill balances, (viii) the impact of current and future laws and government regulation, as well as repeal or modification of such, affecting the information technology (IT) solutions and staffing industry, taxes and the Company's operations in particular, (ix) industry and economic conditions, including fluctuations in demand for IT services, (x) consolidation among the Company's competitors or customers, (xi) the need to supplement or change our IT services in response to new offerings in the industry, and (xii) the risks described in Item 1A of this annual report on Form 10-K and from time to time in the Company's reports filed with the Securities and Exchange Commission (SEC). Item 1. Business Overview CTG was incorporated in Buffalo, New York on March 11, 1966, and its corporate headquarters are located at 800 Delaware Avenue, Buffalo, New York 14209 (716-882-8000). CTG is an IT solutions and staffing services company with operations in North America and Europe. CTG employs approximately 3,700 people worldwide. During 2013, the Company had seven operating subsidiaries: Computer Task Group of Canada, Inc., providing services in Canada; and Computer Task Group Belgium N.V., CTG ITS S.A., Computer Task Group IT Solutions, S.A., Computer Task Group Luxembourg PSF, Computer Task Group (U.K.) Ltd., and etrinity N.V. (etrinity), each primarily providing services in Europe. Services provided in North America are primarily performed by CTG. Services The Company operates in one industry segment, providing IT services to its clients. These services include IT Solutions and IT Staffing. CTG provides these primary services to all of the markets that it serves. The services provided typically encompass the IT business solution life cycle, including phases for planning, developing, implementing, managing, and ultimately maintaining the IT solution. A typical customer is an organization with large, complex information and data processing requirements. The Company’s IT Solutions and IT Staffing services are further described as follows: • IT Solutions: CTG’s services in this area include helping clients assess their business needs and identifying the right IT solutions to meet these needs. The delivery of services includes the selection and implementation of packaged software and the design, development, testing, and integration of new systems, and the development and implementation of customized software and solutions designed to fit the needs of a specific client or vertical market. Generally, IT Solutions services include taking responsibility for the service related deliverables on a project and may include high-end consulting services. CTG has significant experience in implementing electronic medical records (EMR) systems in integrated delivery networks and other provider organizations. CTG 1 also provides IT services to health insurance companies, and to assist in the start-up and development of Health Information Exchanges (HIEs). HIEs are consortiums of providers, payers, and government agencies at the local level that are charged with implementing secure community-wide electronic medical records. Also included within IT Solutions is Transitional Application Management (TAM). In 2013, the healthcare market accounted for most of CTG’s TAM services. In a TAM engagement, the client hires CTG to manage an existing application for an extended time period, typically ranging from one to three years, while its internal IT staff focuses on implementation of a new application replacing the application being phased out. Additionally, CTG’s services in this area could include outsourcing support of single or multiple applications and help desk functions. Depending on client needs, these engagements are performed either at a client or a CTG site. In 2013, CTG continued to invest in and expand new IT Solutions development, primarily targeted to the healthcare market, which supports cost reductions and productivity improvements. In 2011 and 2012, several healthcare solutions under development moved from the pilot stage of testing using live data into the sales process as completed tools. In 2013, the Company continued to invest in certain of these tools to expand their capabilities. These solutions include medical fraud, waste, and abuse detection and reduction, as well as medical care and disease management. The Company has developed proprietary software to support these offerings which expands the potential market for sale and support of these solutions. These solutions support both the healthcare provider and payer markets. • IT Staffing: CTG recruits, retains, and manages IT talent for its clients, which are primarily large technology service providers and companies with multiple locations and significant need for high-volume external IT resources. The Company also supports larger companies and organizations that need to augment their own IT staff on a flexible basis. Our clients may require the services of our IT talent on a temporary or long- term basis. Our IT professionals generally work with the client’s internal IT staff at client sites. Our recruiting organization works with customers to define their staffing requirements and develop competitive pricing to meet those requirements. The primary focus of the Company’s staffing services is a managed services model that provides large clients with higher value support through cost-effective supply models customized to client needs, resource management support, vendor management programs, and a highly automated recruiting process and system with global reach. Independent software testing is a common practice in Western Europe and represents a significant portion of the IT staffing services of CTG’s European operations. This comprehensive testing offering supports IT environments across multiple industries. A trend affecting the staffing industry in recent years is that large users of external technology support are reducing their number of approved suppliers to fewer firms with a preference for those firms able to fulfill high volume requirements at competitive rates and to locate resources with specialized skills on a national level. CTG’s staffing services model fits this profile and it has consistently remained a preferred provider with large technology service providers and users that have reduced their lists of approved IT staffing suppliers. IT solutions and staffing revenue as a percentage of consolidated revenue for the years ended December 31, 2013, 2012 and 2011 is as follows: IT solutions IT staffing Total 2013 39.4% 41.0% 37.9% 2012 2011 60.6% 59.0% 62.1% 100.0% 100.0% 100.0% In recent years, a major strategic focus of the Company has been to increase the amount of revenue from its IT solutions services, and the percentage of IT solutions revenue to total revenue, as operating margins generated by the IT solutions services are generally significantly higher than those of the IT staffing services. Overall, the Company’s revenue decreased $5.4 million or 1.3% from 2012 to 2013 due to a general reduction in spending by many of our healthcare clients due to the U.S. federal government sequestration which cut Medicare reimbursements to hospitals and health systems beginning on April 1, 2013. Additionally, there were cutbacks in 2 our IT staffing services by our largest client as a result of the client's cost savings measures. These cutbacks, however, were offset by strong demand from various of our other IT staffing services customers. The higher margin IT solutions services decreased $9.2 million or 5.3% from 2012 to 2013, while IT staffing services increased $3.8 million or 1.5% in the same period. The Company’s operating margin in 2013 was 5.9%, which was the highest level since 1999. The overall increase in operating income in 2013 from 2012 was due to strict expense control. The Company’s operating margin was 5.8% in 2012, and 4.9% in 2011. Vertical Markets The Company promotes a majority of its services through four vertical market focus areas: Healthcare (which includes services provided to healthcare providers, health insurers (payers), and life sciences companies), Technology Service Providers, Financial Services, and Energy. The remainder of CTG’s revenue is derived from general markets. CTG’s revenue by vertical market as a percentage of consolidated revenue for the years ended December 31, 2013, 2012 and 2011 is as follows: Healthcare Technology service providers Financial services Energy General markets Total 2013 31.4% 32.7% 29.6% 2012 2011 27.9% 31.2% 34.3% 6.8% 6.1% 6.1% 6.0% 6.7% 6.0% 27.8% 24.0% 23.4% 100.0% 100.0% 100.0% The Company’s growth efforts are primarily focused in the healthcare market based on its leading position in serving the provider market, and its expertise and experience serving other segments of this market (payers and life sciences companies). In the past several years, there had been higher demand for solutions offerings and support from healthcare companies, and in general, higher demand compared with other sectors of the U.S. economy. However, in 2013, the demand from our healthcare clients decreased. This decrease was directly related to the U.S. federal government sequestration which cut Medicare reimbursements to hospitals and health systems by 2% starting in April. Accordingly, the Company’s healthcare revenue decreased $7.4 million or 5.3% from 2012 to 2013. Revenue for the Company's technology service providers vertical market decreased significantly in 2013 as compared with 2012 due to sluggish demand in this vertical market and cost saving efforts implemented by our largest staffing client. During 2013, the percentage of revenue attributable to the financial services market increased from 2012, primarily due to the strength of the value of the Euro as compared with the U.S. dollar. In recent years, most of CTG’s revenue in the financial services market was generated from its European operations. This revenue totaled 98.3% of the Company’s total 2013 revenue from the financial services vertical market. Revenue in this vertical market fell slightly in 2012 from 2011 primarily due to weakness in the value of the Euro as compared with the U.S. dollar. Revenue for the Company's energy vertical market remained consistent as a percentage of consolidated revenue in 2013 as compared with 2012 as modest demand in this vertical market kept pace with the overall revenue decrease of the Company of approximately 1.3%. For the year ended December 31, 2013, CTG provided IT services to approximately 450 clients in North America and Europe. In North America, the Company operates in the United States and Canada, with greater than 99% of 2013 North American revenue generated in the United States. In Europe, the Company operates in Belgium, Luxembourg, and the United Kingdom. Of total 2013 consolidated revenue of $419.0 million, approximately 82% was generated in North America and 18% in Europe. One client, International Business Machines Corporation (IBM), accounted for greater than 10% of CTG’s consolidated revenue in 2013, 2012, and 2011. 3 Pricing and Backlog The Company recognizes revenue when persuasive evidence of an arrangement exists, when the services have been rendered, when the price is determinable, and when collectibility of the amounts due is reasonably assured. For time-and-material contracts, revenue is recognized as hours are incurred and costs are expended. For contracts with periodic billing schedules, primarily monthly, revenue is recognized as services are rendered to the customer. Revenue for fixed-price contracts is recognized per the proportional method of accounting using an input-based approach. On a given project, actual salary and indirect labor costs incurred are measured and compared against the total estimated costs of such items at the completion of the project. Revenue is recognized based upon the percentage-of-completion calculation of total incurred costs to total estimated costs. The Company infrequently works on fixed-price projects that include significant amounts of material or other non-labor related costs which could distort the percent complete within a percentage-of-completion calculation. The Company’s estimate of the total labor costs it expects to incur over the term of the contract is based on the nature of the project and our past experience on similar projects, and includes management judgments and estimates which affect the amount of revenue recognized on fixed-price contracts in any accounting period. The Company’s revenue from contracts accounted for under time-and-material, progress billing, and percentage-of-completion methods as a percentage of consolidated revenue for the years ended December 31, 2013, 2012 and 2011 is as follows: Time-and-material Progress billing Percentage-of-completion Total 2013 2012 2011 88.8% 8.8% 2.4% 100.0% 90.3% 7.9% 1.8% 100.0% 91.0% 7.3% 1.7% 100.0% As of December 31, 2013 and 2012, the backlog for fixed-price and all managed-support contracts was approximately $44.1 million and $35.7 million, respectively. Approximately 78.7% or $34.7 million of the December 31, 2013 backlog is expected to be earned in 2014. Of the $35.7 million of backlog at December 31, 2012, approximately 59.0%, or $21.1 million was earned in 2013. Revenue is subject to slight seasonal variations, with a minor slowdown in months of high vacation and legal holidays (July, August, and December). Backlog does not tend to be seasonal; however, it does fluctuate based upon the timing of entry into long-term contracts. Competition The IT services market, for both IT solutions and IT staffing services, is highly competitive. The market is also highly fragmented with many providers and no single competitor maintaining clear market leadership. Competition varies by location, the type of service provided, and the customer to whom services are provided. The Company’s competition comes from four major channels: large national or international vendors, including major accounting and consulting firms; hardware vendors and suppliers of packaged software systems; small local firms or individuals specializing in specific programming services or applications; and from a customer’s internal IT staff. CTG competes against all four of these channels for its share of the market. The Company believes that to compete successfully it is necessary to have a local geographic presence, offer appropriate IT solutions, provide skilled professional resources, and price its services competitively. CTG has implemented a Global Management System, with the goal to achieve continuous, measured improvements in services and deliverables. As part of this program, CTG has developed specific methodologies for providing high value services that result in unique solutions and specified deliverables for its clients. The Company believes these methodologies will enhance its ability to compete. CTG initially achieved worldwide ISO 9001:1994 certification in June 2000. CTG received its worldwide ISO 9001:2000 certification in January 2003. The Company believes it is the only IT services company of its size to achieve worldwide certification. Intellectual Property The Company has registered its symbol and logo with the U.S. Patent and Trademark Office and has taken steps to preserve its rights in other countries where it operates. We regard patents, trademarks, copyrights and other intellectual property as important to our success, and we rely on them in the United States and foreign countries to protect our investments in products and technology. Our patents expire at various times, but we believe that the loss or expiration of any individual patent would not materially affect our business. We, like any 4 other company, may be subject to claims of alleged infringement of the patents, trademarks and other intellectual property rights of third parties from time to time in the ordinary course of business. CTG has entered into agreements with various software and hardware vendors from time to time in the normal course of business, and has capitalized certain costs under software development projects. Employees CTG’s business depends on the Company’s ability to attract and retain qualified professional staff to provide services to its customers. The Company has a structured recruiting organization that works with its clients to meet their requirements by recruiting and providing high quality, motivated staff. The Company employs approximately 3,700 employees worldwide, with approximately 3,100 in the United States and Canada and 600 in Europe. Of these employees, approximately 3,400 are IT professionals and 300 are individuals who work in sales, recruiting, delivery, administrative and support positions. The Company believes that its relationship with its employees is good. No employees are covered by a collective bargaining agreement or are represented by a labor union. CTG is an equal opportunity employer. Financial Information About Geographic Areas The following table sets forth certain financial information relating to the performance of the Company for the years ended December 31, 2013, 2012, and 2011. This information should be read in conjunction with the audited consolidated financial statements and notes thereto included in Item 8, “Financial Statements and Supplementary Data” included in this report. (amounts in thousands) Revenue from External Customers: United States Belgium (1) Other European countries Other country Total foreign revenue Total revenue Operating Income: United States Europe Other country Total foreign operating income Total operating income Total Assets: United States Belgium (1) Other European countries Other country Total foreign assets Total assets 2013 2012 2011 $ 341,391 $ 355,022 $ 328,422 48,428 28,684 533 77,645 41,957 26,653 783 69,393 43,011 23,969 873 67,853 $ 419,036 $ 424,415 $ 396,275 $ 21,828 $ 21,203 $ 16,508 2,864 35 2,899 3,209 50 3,259 2,729 73 2,802 $ 24,727 $ 24,462 $ 19,310 $ 139,576 $ 132,795 $ 119,912 18,037 16,621 197 34,855 18,908 14,211 291 33,410 15,148 12,133 299 27,580 $ 174,431 $ 166,205 $ 147,492 (1) Revenue and total assets for our Belgium operations have been disclosed separately as they exceed 10% of the consolidated balances in certain of the years presented. 5 Executive Officers of the Company As of December 31, 2013, the following individuals were executive officers of the Company: Name James R. Boldt Michael J. Colson Arthur W. Crumlish Filip J. L. Gydé Brendan M. Harrington Other Positions and Offices with Registrant Director Office Age 62 Chairman, President and Chief Executive Officer Executive Vice President Vice President, Strategic Staffing Acting Chief Executive Officer Period During Which Served as Executive Officer June 21, 2001 for President, July 16, 2001 for Chief Executive Officer, May 2002 for Chairman, all to date February 2001 to June 2001 December 2000 to September 2001 June 2000 to November 2000 Vice President and Chief Financial Officer February 12, 1996 to October 1, 2001 51 Senior Vice President 59 Senior Vice President January 3, 2005 to date September 24, 2001 to date 53 Senior Vice President October 1, 2000 to date 47 Senior Vice President, Chief Financial Officer September 13, 2006 to date Interim Chief Financial Officer October 17, 2005 to September 12, 2006 None None None None None Peter P. Radetich 59 Senior Vice President, General Counsel April 28, 1999 to date Secretary Ted Reynolds 58 Vice President, Health March 7, 2011 to date None Solutions Mr. Boldt was appointed President and joined CTG’s Board of Directors on June 21, 2001, and was appointed Chief Executive Officer on July 16, 2001. Mr. Boldt became the Company’s Chairman in May 2002. Mr. Boldt joined the Company as a Vice President and its Chief Financial Officer and Treasurer in February 1996. Mr. Colson joined the Company as Senior Vice President of Solutions Development in January 2005. Prior to that, Mr. Colson was Chief Executive Officer of Manning and Napier Information Services, a software and venture capital firm, from September 1998 until the time he joined CTG. Mr. Crumlish was promoted to Senior Vice President in September 2001, and is currently responsible for the Company’s Strategic Staffing Services organization. Prior to that, Mr. Crumlish was the Financial Controller of the Company’s Strategic Staffing Services organization. Mr. Crumlish joined the Company in 1990. Mr. Gydé was promoted to Senior Vice President in October 2000, at which time he assumed responsibility for all of the Company’s European operations. Prior to that, Mr. Gydé was Managing Director of the Company’s operations in Belgium. Mr. Gydé has been with the Company since May 1987. Mr. Harrington was promoted to Senior Vice President and Chief Financial Officer on September 13, 2006. Previously he was Interim Chief Financial Officer and Treasurer from October 17, 2005 to September 12, 2006. Mr. Harrington joined the Company in February 1994 and served in a number of managerial financial positions in the Company’s corporate and European operations, including as the Director of Accounting since 2003, before being appointed Corporate Controller in May 2005. Mr. Radetich joined the Company in June 1988 as Associate General Counsel, and was promoted to General Counsel and Secretary in April 1999. Mr. Reynolds was promoted to Vice President for CTG Health Solutions in March 2011 and is currently responsible for CTG’s entire provider and payer related services. Prior to that, Mr. Reynolds served as the 6 Company’s Client Services Executive for its Epic practice. Mr. Reynolds joined CTG in 2006, and previously had approximately 30 years of experience in healthcare and IT. Available Company Information The Company’s annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and all amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934 (Exchange Act), and reports pertaining to the Company filed under Section 16 of the Exchange Act are available without charge on the Company’s website at www.ctg.com as soon as reasonably practicable after the Company electronically files the information with, or furnishes it to, the SEC. The Company’s code of ethics (Code of Conduct), committee charters and governance policies are also available without charge on the Company’s website at http://investors.ctg.com/governance.cfm. 7 Item 1A. Risk Factors The following risk factors should be read carefully in connection with evaluating our business and the forward- looking information contained in this Annual Report on Form 10-K. The risk factors below represent what we believe are the known material risk factors with respect to the Company and our business. Any of the following risks could materially adversely affect our business, our operations, the industry in which we operate, our financial position or our future financial results. Our business depends on the availability of a large number of highly qualified IT professionals and our ability to recruit and retain these professionals. We actively compete with many other IT service providers for qualified professional staff. The availability of qualified professional staff may affect our ability to provide services and meet the needs of our customers in the future. An inability to fulfill customer requirements at agreed upon rates due to a lack of available qualified staff may adversely impact our revenue and operating results in the future. Increased competition and the bargaining power of our large customers may cause our billing rates to decline, which would have an adverse effect on our revenue and, if we are unable to control our personnel costs accordingly, on our margins and operating results. We have experienced reductions in the rates at which we bill some of our larger customers for services during previous highly competitive market conditions. Additionally, we actively compete against many other companies for business with new and existing clients. Bill rate reductions or competitive pressures may lead to a decline in revenue or the rates we bill our customers for services. If we are unable to make commensurate reductions in our personnel costs, our margins and operating results in the future may be adversely affected. Liability or damage to our reputation could arise if we fail to protect client and Company data or information systems as obligated by law or contract if our information systems are breached, or we fail to perform under related customer contracts. As a company operating in the IT and professional services industry, we are dependent on information technology networks and systems to process, transmit and store electronic information, and to communicate among our locations within the United States and around the world, as well as with our clients and vendors. Although the Company has had no significant prior cyber incidents, and we believe the likelihood of the occurrence of such incidents is low, the breadth and complexity of our technological infrastructure increases the potential risk of security breaches. Such breaches could lead to shutdowns or disruptions of our systems and potential unauthorized disclosure of confidential information such as protected health information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The Company’s failure to protect PHI covered under HIPAA could result in fines and penalties which could have a material, adverse impact on us. Additionally, if we fail to perform under related customer contracts, damage to our reputation could occur, which could have an adverse impact on our ability to sign contracts with such customers, or recruit qualified personnel to perform our services, in the future. We derive a significant portion of our revenue from a single customer and a significant reduction in the amount of IT services requested by this customer would have an adverse effect on our revenue and operating results. IBM is CTG’s largest customer. CTG provides services to various IBM divisions in many locations. During 2011, the National Technical Services Agreement (NTS Agreement) with IBM was renewed for three years until December 31, 2014. In 2013, 2012, and 2011, IBM accounted for $101.0 million or 24.1%, $113.5 million or 26.7%, and $116.5 million or 29.4% of the Company’s consolidated revenue, respectively. No other customer accounted for more than 10% of the Company’s revenue in 2013, 2012 or 2011. The Company’s accounts receivable from IBM at December 31, 2013 and 2012 amounted to $11.0 million and $12.6 million, respectively. In January 2014, IBM announced its intention to spin off its x86 server division to Lenovo. A portion of the Company's 2013 revenue from IBM was related to the x86 server division. The Company expects to retain a significant portion of the revenue derived from the x86 server division despite the transition of the division from IBM to Lenovo. If IBM were to significantly reduce the amount of IT services they purchase from the Company, our revenue and operating results would be adversely affected. 8 The currency exchange, legislative, tax, regulatory and economic risks associated with international operations could have an adverse effect on our operating results if we are unable to mitigate or hedge these risks. We have operations in the United States and Canada in North America, and in Belgium, Luxembourg, and the United Kingdom in Europe. Although our foreign operations conduct their business in their local currencies, these operations are subject to their own currency fluctuations, legislation, employment and tax law changes, and economic climates. These factors as they relate to our foreign operations are different than those of the United States. Although we actively manage these foreign operations with local management teams, our overall operating results may be negatively affected by local economic conditions, changes in foreign currency exchange rates, or tax, regulatory or other economic changes beyond our control. Our customer contracts generally have a short term or are terminable on short notice and a significant number of failures to renew contracts, early terminations or renegotiations of our existing customer contracts could adversely affect our results of operations. Our clients typically retain us on a non-exclusive, engagement-by-engagement basis, rather than under exclusive long-term contracts. We performed 88.8% of our services on a time-and-materials basis during 2013. As such, our customers generally have the right to terminate a contract with us upon written notice without the payment of any financial penalty. Client projects may involve multiple engagements or stages, and there is a risk that a client may choose not to retain us for additional stages of a project, or that a client will cancel or delay additional planned engagements. These terminations, cancellations or delays could result from factors that are beyond our control and are unrelated to our work product or the progress of the project, but could be related to business or financial conditions of the client, changes in client strategies or the economy in general. When contracts are terminated, we lose the anticipated future revenue and we may not be able to eliminate the associated costs required to support those contracts in a timely manner. Consequently, our operating results in subsequent periods may be lower than expected. Our clients can cancel or reduce the scope of their engagements with us on short notice. If they do so, we may be unable to reassign our professionals to new engagements without delay. The cancellation or reduction in scope of an engagement could, therefore, reduce the utilization rate of our professionals, which would have a negative impact on our business, financial condition, and results of operations. As a result of these and other factors, our past financial performance should not be relied on as a guarantee of similar or better future performance. Due to these factors, we believe that our results from operations may fluctuate from period to period in the future. A significant portion of our total assets consists of goodwill, which is subject to a periodic impairment analysis and a significant impairment determination in any future period could have an adverse effect on our results of operations even without a significant loss of revenue or increase in cash expenses attributable to such period. We have goodwill recorded totaling approximately $37.6 million at December 31, 2013. At least annually, we evaluate this goodwill for impairment based on the fair value of the business operations to which this goodwill relates. This estimated fair value could change if there is a significant decrease in the enterprise value of CTG, if we are unable to achieve operating results at the levels that have been forecasted, the market valuation of transactions involving similar companies decreases which could occur given the economic downturn in recent years in the countries in which the Company operates, or there is a permanent, negative change in the market demand for the services offered by this business unit. These changes could result in an impairment of the existing goodwill balance that could require a material non-cash charge which would have an adverse impact on our results of operations. Changes in government regulations and laws affecting the IT services industry, and the industries in which our clients operate , including accounting principles and interpretations, and the taxation of domestic operations could adversely affect our results of operations. Changing laws, regulations and standards relating to corporate governance and public disclosure, including the Sarbanes-Oxley Act of 2002, the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Patient Protection and Affordable Care Act (PPACA), and new SEC regulations, create uncertainty for companies such as ours. These new or updated laws, regulations and standards are subject to varying interpretations which, in many instances, is due to their lack of specificity. As a result, the application of these new standards and regulations in practice may evolve over time as new guidance is provided by regulatory and governing bodies. This could result in continuing uncertainty regarding compliance matters and higher costs necessitated by ongoing revisions to disclosure and governance practices. We are committed to maintaining high standards of corporate governance 9 and public disclosure. As a result, our efforts to comply with evolving laws, tax regulations and other standards have resulted in, and are likely to continue to result in, increased general and administrative expenses and a diversion of management time and attention from revenue-generating activities to compliance activities. In particular, our continuing efforts to comply with Section 404 of the Sarbanes-Oxley Act of 2002 and the related regulations regarding our required assessment of our internal controls over financial reporting and our independent auditors’ audit of internal control require the commitment of significant internal, financial and managerial resources. The Financial Accounting Standards Board (FASB), the SEC, and the Public Company Accounting Oversight Board (PCAOB) or other accounting rule making authorities may issue new accounting rules or auditing standards that are different than those that we presently apply to our financial results. Such new accounting rules or auditing standards could require significant changes from the way we currently report our financial condition, results of operations or cash flows. U.S. generally accepted accounting principles have been the subject of frequent changes in interpretations. As a result of the enactment of the Sarbanes-Oxley Act of 2002 and the review of accounting policies by the SEC as well as by national and international accounting standards bodies, the frequency of future accounting policy changes may accelerate. Such future changes in financial accounting standards may have a significant effect on our reported results of operations, including results of transactions entered into before the effective date of the changes. The Company currently offers limited healthcare coverage to its hourly employees, which includes nearly half of its total employees. Under the PPACA, the Company will be required to offer expanded healthcare coverage to those employees, or potentially pay financial penalties. The Company intends to pass these additional costs on to its customers. However, in the event the Company is not able to pass some or all of these costs to its customers, the Company’s operating results could be negatively impacted when the legislation goes into effect in 2015. We are subject to income and other taxes in the United States (federal and state) and numerous foreign jurisdictions. Our provisions for income and other taxes and our tax liabilities in the future could be adversely affected by numerous factors. These factors include, but are not limited to, income before taxes being lower than anticipated in countries with lower statutory tax rates and higher than anticipated in countries with higher statutory tax rates, changes in the valuation of deferred tax assets and liabilities, and changes in various federal, state and international tax laws, regulations, accounting principles or interpretations thereof, which could adversely impact our financial condition, results of operations and cash flows in future periods. During 2013 and 2012, the Company experienced higher unemployment tax rates in many of the states in which we do business, which increased our direct costs and negatively impacted our profitability. Considering current economic conditions in the U.S., the Company expects these rates will not significantly change in 2014 and future years. Each year, the U.S. government enacts or fails to enact legislation based upon the current political climate. On an annual basis, Congress must approve and the President must sign the appropriation bills which govern spending by each of the federal agencies, which could impact the industries to which we provide services. If Congress is unable to agree on budget priorities and is unable to appropriate funds or pass the annual budget on a timely basis, there may be delays, reductions or cessations of funding to our clients, thereby reducing their demand for our services. In addition, from time to time it has been necessary for Congress to raise the U.S. debt ceiling in order to allow for borrowing necessary to fund government operations. If Congress fails to raise the debt ceiling on a timely basis, or if legislatively mandated cuts in federal programs, known as sequestration, occur, there may be delays, reductions or cessation of funding to our clients. If we repatriate our cash balances from our foreign operations, we may be subject to additional tax liabilities. We earn a portion of our operating income outside of the United States, and any repatriation of funds currently held in foreign jurisdictions to the United States may result in higher effective tax rates and additional tax liabilities for the Company. In addition, there have been proposals to change the tax laws in the United States that would significantly impact how United States based multinational corporations are taxed on foreign earnings. Although we cannot predict whether or in what form, or in what time frame, any proposed legislation may be passed, if enacted, these tax laws could have a material adverse impact on our tax expense and cash flows. 10 Existing and potential customers may outsource or consider outsourcing their IT requirements to foreign countries in which we may not currently have operations, which could have an adverse effect on our ability to obtain new customers or retain existing customers. In the past few years, more companies have started using, or are considering using, low cost offshore outsourcing centers to perform technology-related work and complete projects. Currently, we have partnered with clients to perform services in Russia to mitigate and reduce this risk to our Company. However, the risk of additional increases in the future in the outsourcing of IT solutions overseas to countries where we do not have operations could have a material, negative impact on our future operations. The introduction of new IT products or services may render our existing IT Solutions or IT Staffing offerings to be obsolete, which, if we are unable to keep pace with these corresponding changes, could have an adverse effect on our business. Our success depends, in part, on our ability to implement and deliver IT Solutions or IT Staffing services that anticipate and keep pace with rapid and continuing changes in technology, industry standards and client preferences. We may not be successful in anticipating or responding to these developments on a timely basis, and our offerings may not be successful in the marketplace. Also, services, solutions and technologies developed by our competitors may make our solutions or staffing offerings uncompetitive or obsolete. Any one of these circumstances could have a material adverse effect on our ability to obtain and successfully complete client engagements. Decreases in demand for IT solutions and staffing services in the future would cause an adverse effect on our revenue and operating results. The Company’s revenue and operating results are significantly affected by changes in demand for its services. In recent years, the U.S. economy, where the Company performs greater than 80% of its total business based upon revenue, significantly deteriorated primarily due to subprime mortgage issues, financial market conditions, and other economic concerns. In 2009, these economic pressures also extended to the European markets where the Company operates. These negative pressures on the economy led to a worldwide contraction of the credit markets, more severe recessionary conditions, and a decline in demand for the Company’s services which negatively affected the Company’s revenue and operating results in 2009 as compared with 2008. Economic pressures also led to customers’ reducing their spending on IT projects and external professional services. Economic conditions in 2010 through 2013 stabilized in the U.S., and in 2013 began to improve in Europe. Declines in spending for IT services in 2014 or future years may adversely affect our operating results in the future as they have in the past. The IT services industry is highly competitive and fragmented, which means that our customers have a number of choices for providers of IT services and we may not be able to compete effectively. The market for our services is highly competitive. The market is fragmented, and no company holds a dominant position. Consequently, our competition for client requirements and experienced personnel varies significantly by geographic area and by the type of service provided. Some of our competitors are larger and have greater technical, financial, and marketing resources and greater name recognition than we have in the markets we collectively serve. In addition, clients may elect to increase their internal IT systems resources to satisfy their custom software development and integration needs. Finally, our industry is being impacted by the growing use of lower-cost offshore delivery capabilities (primarily India and other parts of Asia). There can be no assurance that we will be able to continue to compete successfully with existing or future competitors or that future competition will not have a material adverse effect on our results of operations and financial condition. Changing economic conditions and the effect of such changes on accounting estimates could have a material impact on our results of operations. The Company has also made a number of estimates and assumptions relating to the reporting of its assets and liabilities and the disclosure of contingent assets and liabilities to prepare its consolidated financial statements pursuant to the rules and regulations of the SEC and other accounting rulemaking authorities. Such estimates primarily relate to the valuation of goodwill, the valuation of stock options for recording equity-based compensation expense, allowances for doubtful accounts receivable, investment valuation, valuation allowances for deferred tax assets, legal matters, other contingencies and estimates of progress toward completion and direct profit or loss on contracts, as applicable. As future events and their effects cannot be determined with precision, actual results could differ from these estimates. Changes in the economic climates in which the Company operates may affect 11 these estimates and will be reflected in the Company’s financial statements in the event they occur. Such changes could result in a material impact on the Company’s results of operations. 12 Item 1B. Unresolved Staff Comments None. Item 2. Properties The Company owns and occupies its headquarters building at 800 Delaware Avenue, and an office building at 700 Delaware Avenue, both located in Buffalo, New York. These buildings are operated by CTG of Buffalo, a subsidiary of the Company which is part of the Company’s North American operations. The corporate headquarters consists of approximately 48,000 square feet and is occupied by corporate administrative operations. The office building consists of approximately 42,000 square feet and is also occupied by corporate administrative operations. At December 31, 2013, these properties were not mortgaged as part of the Company’s existing revolving credit agreement. All of the remaining Company locations, totaling approximately 20 sites, are leased facilities. Most of these facilities are located in the United States, with approximately five of these locations in Europe in the countries of Belgium, Luxembourg and the United Kingdom, where our European operations are located. These facilities generally serve as sales and support offices and their size varies with the number of people employed at each office, ranging from 300 to 26,000 square feet. The Company’s lease terms generally vary from periods of less than a year to five years and typically have flexible renewal options. The Company believes that its presently owned and leased facilities are adequate to support its current and anticipated future needs. Item 3. Legal Proceedings The Company and its subsidiaries are involved from time to time in various legal proceedings arising in the ordinary course of business. Although the outcome of lawsuits or other proceedings involving the Company and its subsidiaries cannot be predicted with certainty and the amount of any liability that could arise with respect to such lawsuits or other proceedings cannot be predicted accurately, management does not expect these matters, if any, to have a material adverse effect on the financial position, results of operations, or cash flows of the Company. Item 4. Mine Safety Disclosures Not applicable. 13 Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities PART II Stock Market Information The Company’s common stock is traded on The NASDAQ Stock Market LLC under the symbol CTG. The following table sets forth the high and low sales prices for the Company’s common stock for each quarter of the previous two years. Stock Price Year Ended December 31, 2013 Fourth Quarter Third Quarter Second Quarter First Quarter Year Ended December 31, 2012 Fourth Quarter Third Quarter Second Quarter First Quarter High Low $ 19.20 $ 15.51 $ 26.11 $ 16.25 $ 24.70 $ 18.80 $ 23.08 $ 18.29 $ 19.14 $ 16.20 $ 16.66 $ 13.71 $ 15.53 $ 11.79 $ 15.45 $ 13.39 On February 21, 2014, there were 1,624 holders of record of the Company’s common shares. Although the Company had not paid a dividend since 2000, it initiated a quarterly dividend of $0.05 per common share in March 2013. The Company is required to meet certain financial covenants under its current revolving credit agreement in order to pay dividends. The Company was in compliance with these financial covenants at each of December 31, 2011, 2012 and 2013. For additional information regarding such financial covenants, see Item 7, "Management's Discussion and Analysis of Financial Condition and Results of Operations - Financial Condition and Liquidity." The determination of the timing, amount and the continuation of the payment of dividends in the future on the Company’s common stock is at the discretion of the Board of Directors and will depend upon, among other things, the Company’s profitability, liquidity, financial condition, capital requirements and compliance with the aforementioned financial covenants. For information concerning common stock issued in connection with the Company’s equity compensation plans, see Item 12, “Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.” 14 Issuer Purchases of Equity Securities The Company’s share repurchase program (originally announced on May 12, 2005) does not have an expiration date, nor was it terminated during the 2013 fourth quarter. During October 2013, the Company’s Board of Directors authorized the addition of one million shares to the repurchase program. The information in the table below does not include shares withheld by or surrendered to the Company either to satisfy the exercise cost for the cashless exercise of employee stock options, or to satisfy tax withholding obligations associated with employee equity awards. Purchases by the Company of its common stock on the open market during the fourth quarter ended December 31, 2013 are as follows: Period September 28 - October 31 November 1 - November 30 December 1 - December 31 Total * Excludes broker commissions Total Number of Shares Purchased Average Price Paid per Share* 31,920 $ 21,662 $ 62,440 $ 116,022 $ 16.64 17.00 17.98 17.43 Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs Maximum Number of Shares that May Yet be Purchased Under the Plans or Programs 31,920 21,662 62,440 116,022 1,220,199 1,198,537 1,136,097 15 Company Performance Graph The following graph displays a five-year comparison of cumulative total shareholder returns for the Company’s common stock, the S&P 500 Index, and the Dow Jones U.S. Computer Services Index, assuming a base index of $100 at the end of 2008. The cumulative total return for each annual period within the five years presented is measured by dividing (1) the sum of (A) the cumulative amount of dividends for the period, assuming dividend reinvestment, and (B) the difference between the Company’s share price at the end and the beginning of the period by (2) the share price at the beginning of the period. The calculations were made excluding trading commissions and taxes. Computer Task Group, Inc. S&P 500 Index Dow Jones U.S. Computer Services Index Base Period Indexed Returns Years Ending December December December December December December 2008 2009 2010 2011 2012 2013 $ 100.00 $ 248.76 $ 337.89 $ 437.27 $ 566.15 $ 590.81 $ 100.00 $ 126.46 $ 145.51 $ 148.59 $ 172.37 $ 228.19 $ 100.00 $ 160.79 $ 185.25 $ 219.85 $ 241.87 $ 257.01 The information included under this section entitled “Company Performance Graph” is deemed not to be “soliciting material” or “filed” with the SEC, is not subject to the liabilities of Section 18 of the Exchange Act, and shall not be deemed incorporated by reference into any of the filings previously made or made in the future by the Company under the Exchange Act or the Securities Act of 1933, except to the extent the Company specifically incorporates any such information into a document that is filed. 16 Item 6. Selected Financial Data Consolidated Summary—Five-Year Selected Financial Information The selected operating data and financial position information set forth below for each of the years in the five- year period ended December 31, 2013 has been derived from the Company’s audited consolidated financial statements. This information should be read in conjunction with the audited consolidated financial statements and notes thereto included in Item 8, “Financial Statements and Supplementary Data” included in this report. (amounts in millions, except per-share data) Operating Data Revenue Operating Income Net Income Basic net income per share Diluted net income per share Cash dividend per share Financial Position Working capital Total assets Long-term debt Shareholders’ equity 2013 2012 (1) 2011 2010 2009 $ 419.0 $ 424.4 $ 396.3 $ 331.4 $ 275.6 $ $ $ $ $ 24.7 $ 24.5 $ 19.3 $ 13.9 $ 15.7 $ 16.2 $ 11.9 $ 8.4 $ 1.02 $ 1.07 $ 0.80 $ 0.57 $ 0.92 $ 0.96 $ 0.71 $ 0.52 $ 0.20 $ — $ — $ — $ 9.9 5.9 0.40 0.38 — $ 67.5 $ 63.5 $ 45.4 $ 33.0 $ 25.8 $ 174.4 $ 166.2 $ 147.5 $ 130.3 $ 114.7 $ — $ — $ — $ — $ — $ 113.8 $ 102.8 $ 88.8 $ 77.9 $ 71.7 (1) During 2012, the Company received life insurance proceeds upon the death of two of its former executives. In total, the Company received $1.3 million, which is included in net income, and equaled $0.08 basic and diluted net income per share. 17 Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Forward-Looking Statements This annual report on Form 10-K contains forward-looking statements made by the management of Computer Task Group, Incorporated (CTG, the Company or the Registrant) that are subject to a number of risks and uncertainties. These forward-looking statements are based on information as of the date of this report. The Company assumes no obligation to update these statements based on information from and after the date of this report. Generally, forward-looking statements include words or phrases such as “anticipates,” “believes,” “estimates,” “expects,” “intends,” “plans,” “projects,” “could,” “may,” “might,” “should,” “will” and words and phrases of similar impact. The forward-looking statements include, but are not limited to, statements regarding future operations, industry trends or conditions and the business environment, and statements regarding future levels of, or trends in, revenue, operating expenses, capital expenditures, and financing. The forward-looking statements are made pursuant to safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Numerous factors could cause actual results to differ materially from those in the forward-looking statements, including the following: (i) the availability to CTG of qualified professional staff, (ii) domestic and foreign industry competition for customers and talent, (iii) the Company's ability to protect confidential client data, (iv) the partial or complete loss of the revenue the Company generates from International Business Machines Corporation (IBM), (v) risks associated with operating in foreign jurisdictions, (vi) renegotiations, nullification, or breaches of contracts with customers, vendors, subcontractors or other parties, (vii) the change in valuation of recorded goodwill balances, (viii) the impact of current and future laws and government regulation, as well as repeal or modification of such, affecting the information technology (IT) solutions and staffing industry, taxes and the Company's operations in particular, (ix) industry and economic conditions, including fluctuations in demand for IT services, (x) consolidation among the Company's competitors or customers, (xi) the need to supplement or change our IT services in response to new offerings in the industry, and (xii) the risks described in Item 1A of this annual report on Form 10-K and from time to time in the Company's reports filed with the Securities and Exchange Commission (SEC). Industry Trends The market demand for the Company’s services is heavily dependent on IT spending by major corporations, organizations and government entities in the markets and regions that we serve. The pace of technology advances and changes in business requirements and practices of our clients all have a significant impact on the demand for the services that we provide. Competition for new engagements and pricing pressure has been strong. In 2011, we experienced an increase in demand for our services, primarily in the healthcare provider solution and general IT staffing businesses. While demand in our healthcare vertical market remained strong in 2012, demand for our IT staffing services was modest which limited revenue growth for these services in 2012 as compared with 2011. During 2013, however, the demand for our services softened from prior years as demand from our healthcare clients was down, as were requirements for personnel received from our largest staffing customer. The Company operates in one industry segment, providing IT services to its clients. These services include IT solutions and IT staffing. With IT solutions services, we generally take responsibility for the deliverables on a project and the services may include high-end consulting services. When providing IT staffing services, we typically supply personnel to our customers who then, in turn, take their direction from the client’s managers. IT solutions and IT staffing revenue as a percentage of consolidated revenue for the years ended December 31, 2013, 2012 and 2011 is as follows: IT solutions IT staffing Total 2013 2012 2011 39.4% 60.6% 41.0% 59.0% 37.9% 62.1% 100.0% 100.0% 100.0% The Company promotes a majority of its services through four vertical market focus areas: Healthcare (which includes services provided to healthcare providers, health insurers, and life sciences companies), Technology Service Providers, Financial Services, and Energy. The remainder of CTG’s revenue is derived from general markets. 18 CTG’s revenue by vertical market as a percentage of consolidated revenue for the years ended December 31, 2013, 2012 and 2011 is as follows: Healthcare Technology service providers Financial services Energy General markets Total 2013 2012 2011 31.4% 27.9% 6.8% 6.1% 27.8% 100.0% 32.7% 31.2% 6.1% 6.0% 24.0% 100.0% 29.6% 34.3% 6.7% 6.0% 23.4% 100.0% The IT services industry is extremely competitive and characterized by continuous changes in customer requirements and improvements in technologies. Our competition varies significantly by geographic region, as well as by the type of service provided. Many of our competitors are larger than CTG, and have greater financial, technical, sales and marketing resources. In addition, the Company frequently competes with a client’s own internal IT staff. Our industry is being impacted by the growing use of lower-cost offshore delivery capabilities (primarily India and other parts of Asia). There can be no assurance that we will be able to continue to compete successfully with existing or future competitors or that future competition will not have a material adverse effect on our results of operations and financial condition. Revenue Recognition The Company recognizes revenue when persuasive evidence of an arrangement exists, when the services have been rendered, when the price is determinable, and when collectibility of the amounts due is reasonably assured. For time-and-material contracts, revenue is recognized as hours are incurred and costs are expended. For contracts with periodic billing schedules, primarily monthly, revenue is recognized as services are rendered to the customer. Revenue for fixed-price contracts is recognized per the proportional method of accounting using an input-based approach. On a given project, actual salary and indirect labor costs incurred are measured and compared against the total estimated costs of such items at the completion of the project. Revenue is recognized based upon the percentage-of-completion calculation of total incurred costs to total estimated costs. The Company infrequently works on fixed-price projects that include significant amounts of material or other non-labor related costs which could distort the percent complete within a percentage-of-completion calculation. The Company’s estimate of the total labor costs it expects to incur over the term of the contract is based on the nature of the project and our past experience on similar projects, and includes management judgments and estimates which affect the amount of revenue recognized on fixed-price contracts in any accounting period. From 2011 to 2013, the Company performed services for a customer under a series of contracts that provided for application customization and integration services, specifically utilizing one of the software tools the Company has developed for internal use. These services were provided under a software-as-a-service model. As the contracts were closely interrelated and dependent on each other, for accounting purposes the contracts were considered to be one arrangement. As the project included significant modification and customization services to transform the previously developed software tool into an expanded tool intended to meet the customer’s requirements, the percentage-of-completion method of contract accounting was utilized for the project. The Company’s revenue from contracts accounted for under time-and-material, progress billing, and percentage-of-completion methods as a percentage of consolidated revenue for the years ended December 31, 2013, 2012 and 2011 is as follows: Time-and-material Progress billing Percentage-of-completion Total 2013 88.8% 2012 90.3% 2011 91.0% 8.8% 2.4% 7.9% 1.8% 7.3% 1.7% 100.0% 100.0% 100.0% 19 Results of Operations The table below sets forth percentage information calculated as a percentage of consolidated revenue as reported on the Company’s consolidated statements of income as included in Item 8, “Financial Statements and Supplementary Data” in this report. Year Ended December 31, (percentage of revenue) Revenue Direct costs Selling, general and administrative expenses Operating income Interest and other income (expense), net Income before income taxes Provision for income taxes Net income 2013 as compared with 2012 2013 2012 2011 100.0 % 100.0% 100.0 % 78.8 % 15.3 % 5.9 % (0.1)% 5.8 % 2.1 % 3.7 % 78.4% 15.8% 5.8% 0.2% 6.0% 2.2% 3.8% 78.7 % 16.4 % 4.9 % (0.1)% 4.8 % 1.8 % 3.0 % The Company recorded revenue in 2013 and 2012 as follows: Year Ended December 31, % of total 2013 % of total 2012 Year-Over- Year Change (dollars in thousands) North America Europe Total 81.6% $ 341,924 77,112 18.4% 83.8% $355,805 16.2% 68,610 100.0% $ 419,036 100.0% $424,415 (3.9)% 12.4 % (1.3)% Reimbursable expenses billed to customers and included in revenue totaled $11.8 million and $13.4 million in 2013 and 2012, respectively. In North America, the revenue decrease in 2013 as compared with 2012 was due to a reduction in demand from our healthcare customers and from our largest IT staffing customer. On a consolidated basis, IT solutions revenue decreased $9.2 million or 5.3% in 2013 as compared with 2012. The decrease was primarily driven by the sequestration that the U.S. federal government imposed during 2013, which, amongst other cuts, reduced Medicare reimbursements to hospitals and healthcare systems by 2% beginning on April 1, 2013. These cuts reduced revenue for many of our healthcare customers, causing them to reduce their expenses for much of 2013, including previously planned spending on IT projects. IT staffing revenue increased $3.8 million or 1.5% during 2013 as soft demand from our largest IT staffing customer was offset by strong demand from our other IT staffing customers. The Company’s European operations include Belgium, Luxembourg and the United Kingdom. When considering the year-over-year change in revenue in constant currencies, the revenue from our European operations increased 9.0%. This strong increase in year-over-year revenue was in part due to strength in the Company’s European IT solutions services, and in part by the acquisition of etrinity which added approximately $2.8 million in revenue during the year. The revenue increase was supported by the strength relative to the U.S. dollar of the currencies of Belgium and Luxembourg, and slightly offset by the currency of the United Kingdom. In Belgium and Luxembourg, the functional currency is the Euro, while in the United Kingdom the functional currency is the British Pound. In 2013 as compared with 2012, the average value of the Euro increased 3.3%, while the average value of the British Pound decreased 1.3%. A significant portion of the Company's revenue from its European operations is generated in Belgium and Luxembourg. Had there been no change in these exchange rates from 2012 to 2013, total European revenue would have been approximately $2.3 million lower, or $74.8 million as compared with the $77.1 million reported. 20 IBM is CTG’s largest customer. CTG provides services to various IBM divisions in many locations. During 2011, the NTS Agreement with IBM was renewed for three years until December 31, 2014. As part of the NTS Agreement, the Company also provides its services as a predominant supplier to IBM’s Integrated Technology Services unit and as the sole provider to the Systems and Technology Group business unit. This agreement accounted for approximately 92.3% of all of the services provided to IBM by the Company in 2013. In 2013, 2012, and 2011, IBM accounted for $101.0 million or 24.1%, $113.5 million or 26.7%, and $116.5 million or 29.4% of the Company’s consolidated revenue, respectively. In 2012, IBM spun its retail business off to another large company. While CTG retained the work, this reduced our revenue from IBM in 2012 by $3.2 million. We expect to continue to derive a significant portion of our revenue from IBM in future years. However, a significant decline or the loss of the revenue from IBM would have a significant negative effect on our operating results. In January 2014, IBM announced its intention to spin off its x86 server division to Lenovo. A portion of the Company's 2013 revenue from IBM was related to the x86 server division. The Company expects to retain a significant share of the revenue derived from the x86 server division despite the transition of the division from IBM to Lenovo. The Company’s accounts receivable from IBM at December 31, 2013 and 2012 amounted to $11.0 million and $12.6 million, respectively. No other customer accounted for more than 10% of the Company’s revenue in 2013, 2012 or 2011. Direct costs, defined as costs for billable staff including billable out-of-pocket expenses, were 78.8% of consolidated revenue in 2013 and 78.4% of consolidated revenue in 2012. The increase in direct costs as a percentage of revenue in 2013 compared with 2012 was due to a shift in the Company's business mix to a higher percentage of IT staffing services, which has a higher direct cost as a percentage of revenue than our IT solutions services. Selling, general and administrative (SG&A) expenses were 15.3% of revenue in 2013 as compared with 15.8% of revenue in 2012. The SG&A decrease as a percentage of revenue in 2013 as compared with 2012 is primarily due to lower levels of personnel incentives earned in 2013, and continued disciplined cost management. Operating income was 5.9% of revenue in 2013 as compared with 5.8% of revenue in 2012. The increase in operating income year-over-year was primarily due to the lower SG&A costs as a percentage of revenue. Operating income from North American operations was $21.8 million and $21.3 million in 2013 and 2012, respectively, while European operations generated operating income of $2.9 million and $3.2 million in 2013 and 2012, respectively. Operating income in 2013 in the Company’s European operations would have been approximately $0.1 million lower if there had been no change in foreign currency exchange rates year-over-year. Interest and other income (expense), net was (0.1)% of revenue in 2013 and 0.2% in 2012. Net other income in 2012 primarily resulted from the receipt of life insurance proceeds totaling approximately $1.3 million for two former executives that passed away during 2012. This income in 2012 was partially offset by bank fees. The Company’s effective tax rate (ETR) is calculated based upon the full year's operating results, and various tax related items. The Company’s normal ETR ranges from 38% to 40%. The ETR in 2013 was 35.6%, while the 2012 ETR was 36.5%. The 2013 ETR was lower than the normal range primarily due to the recording of approximately $0.7 million of tax credits related to research and development activities, and approximately $0.4 million of tax credits related to the Company’s participation in the Work Opportunity Tax Credit (WOTC) program offered by the federal government to companies who have hired individuals who have traditionally faced barriers to employment. The tax benefit for these two items for both 2013 and 2012 was recorded in 2013 as required under current accounting guidelines, as the legislation extending these tax credits, the American Taxpayer Relief Act of 2012, was not passed by the U.S. federal government until January 2013. The benefit of these tax credits was partially offset by an increase of approximately $0.1 million in the valuation allowance associated with net operating losses incurred by certain foreign subsidiaries. The 2012 ETR was lower than the normal range due to approximately $0.5 million in tax expense related to non-taxable life insurance proceeds received during the year. In addition, in 2012 the Company recorded an additional $0.2 million reduction of state tax expense as a result of the recording of certain favorable provision-to-return adjustments associated with the Company’s 2011 income tax returns. Net income for 2013 was 3.7% of revenue or $0.92 per diluted share, compared with net income of 3.8% of revenue or $0.96 per diluted share in 2012. Diluted earnings per share were calculated using 17.0 million weighted-average equivalent shares outstanding in 2013 and 16.8 million in 2012. The increase in shares year- over-year is due to additional actual shares outstanding during 2013 as compared with 2012 due to a high number 21 of stock option exercises by optionees in 2012 and 2013. This increase in the number of shares outstanding was partially offset by purchases of approximately 0.4 million and 0.3 million shares for treasury by the Company during 2013 and 2012, respectively. 2012 as compared with 2011 The Company recorded revenue in 2012 and 2011 as follows: Year Ended December 31, % of total 2012 % of total 2011 Year-over- Year Change (dollars in thousands) North America Europe Total 83.8% $ 355,805 68,610 16.2% 83.1% $329,295 16.9% 66,980 100.0% $ 424,415 100.0% $396,275 8.1% 2.4% 7.1% Reimbursable expenses billed to customers and included in revenue totaled $13.4 million and $12.7 million in 2012 and 2011, respectively. In North America, the significant revenue increase in 2012 as compared with 2011 was due to strong demand for the Company’s IT solutions services. On a consolidated basis, IT solutions revenue increased $26.4 million or 17.9%, and was primarily driven by an increase in the Company's EMR work for providers in the healthcare vertical market in North America. IT staffing revenue increased $1.8 million or 0.7% as demand for these services significantly slowed due to challenging economic conditions in the United States. The Company’s European operations include Belgium, Luxembourg and the United Kingdom. The increase in year-over-year revenue in the Company’s European operations was primarily due to modest strength in the Company’s European IT solutions services. When considering the year-over-year change in revenue in constant currencies, the revenue from our European operations increased 10.9%. This revenue increase was offset by the weakness relative to the U.S. dollar of the currencies of Belgium, Luxembourg, and the United Kingdom. In Belgium and Luxembourg, the functional currency is the Euro, while in the United Kingdom the functional currency is the British Pound. In 2012 as compared with 2011, the average value of the Euro decreased 7.7%, while the average value of the British Pound decreased 1.2%. A significant portion of the Company's revenue from its European operations is generated in Belgium and Luxembourg. Had there been no change in these exchange rates from 2011 to 2012, total European revenue would have been approximately $5.4 million higher, or $74.0 million as compared with the $68.6 million reported. As noted above, IBM is CTG’s largest customer, and CTG provides services to various IBM divisions in many locations. During the 2011 fourth quarter, the NTS Agreement was renewed for three years until December 31, 2014. As part of the NTS Agreement, the Company also provides its services as a predominant supplier to IBM’s Integrated Technology Services unit and as the sole provider to the Systems and Technology Group business unit. These agreements accounted for approximately 91.9% of all of the services provided to IBM by the Company in 2012. In 2012, 2011, and 2010, IBM accounted for $113.5 million or 26.7%, $116.5 million or 29.4%, and $102.3 million or 30.9% of the Company’s consolidated revenue, respectively. In 2012, IBM spun its retail business off into another large company. While CTG retained the work, this reduced our revenue from IBM in 2012 by $3.2 million. The Company’s accounts receivable from IBM at December 31, 2012 and 2011 amounted to $12.6 million and $12.8 million, respectively. No other customer accounted for more than 10% of the Company’s revenue in 2012, 2011 or 2010. Direct costs were 78.4% of consolidated revenue in 2012 and 78.7% of consolidated revenue in 2011. The decrease in direct costs as a percentage of revenue in 2012 compared with 2011 was due to a continued shift in the Company's business mix to a higher percentage of solutions services, which incurs lower direct costs as a percentage of revenue than the Company's staffing services. SG&A expenses were 15.8% of revenue in 2012 as compared with 16.4% of revenue in 2011. The SG&A decrease as a percentage of revenue in 2012 as compared with 2011 is primarily due to disciplined cost management and the effect of operating leverage resulting from revenue growth. 22 Operating income was 5.8% of revenue in 2012 as compared with 4.9% of revenue in 2011. The increase in operating income year-over-year was primarily due to the favorable change in business mix to more solutions services in 2012, and lower SG&A costs as a percentage of revenue. Operating income from North American operations was $21.3 million and $16.6 million in 2012 and 2011, respectively, while European operations generated operating income of $3.2 million and $2.7 million in 2012 and 2011, respectively. Operating income in 2012 would have been approximately $0.2 million higher if there had been no change in foreign currency exchange rates year-over-year. Interest and other income (expense), net was 0.2% of revenue in 2012 and (0.1)% in 2011. Net other income in 2012 primarily resulted from the receipt of life insurance proceeds totaling approximately $1.3 million for two former executives who passed away during 2012. This income in 2012 was partially offset by bank fees. In 2011, partially offsetting net interest and other expenses which resulted from bank fees and a loss on intercompany balances settled or intended to be settled at year-end, was approximately $0.1 million resulting from a gain on a sale of property. The 2012 ETR was 36.5%, and the 2011 ETR was 37.6%. The ETR in 2012 was lower due to approximately $0.5 million in tax expense related to non-taxable life insurance proceeds received during the year. In addition, the Company recorded an additional $0.2 million reduction of state tax expense as a result of the recording of certain favorable provision-to-return adjustments associated with the Company's 2011 income tax returns. The ETR during 2011 was reduced as the Company recorded $0.3 million of tax credits related to research and development activities, and $0.3 million of federal tax credits related to the retention of certain individuals hired during 2010. The impact of these credits was partially offset by an increase in the valuation allowance of $0.2 million associated with net operating losses incurred by certain foreign subsidiaries. The Company did not record a tax benefit for its research and development activities during 2012 as the legislation extending the tax credit related to these expenses, the American Taxpayer Relief Act of 2012, was not passed by the U.S. federal government until January 2013. As required under current accounting guidelines, the Company recognized a tax benefit of $0.3 million for these 2012 credits in the 2013 first quarter. Net income for 2012 was 3.8% of revenue or $0.96 per diluted share, compared with net income of 3.0% of revenue or $0.71 per diluted share in 2011. Diluted earnings per share were calculated using 16.8 million weighted- average equivalent shares outstanding in 2012 and 16.7 million in 2011. The increase in shares year-over-year was due to the dilutive effect of incremental shares outstanding under the Company’s equity-based compensation plans. This increase was partially offset by purchases of approximately 0.3 million shares for treasury by the Company during 2012. Critical Accounting Policies The preparation of financial statements and related disclosures in conformity with U.S. generally accepted accounting principles requires the Company’s management to make estimates, judgments and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. The Company’s significant accounting policies are included in note 1 to the consolidated financial statements contained in this annual report on Form 10-K under Item 8, “Financial Statements and Supplementary Data.” These policies, along with the underlying assumptions and judgments made by the Company’s management in their application, have a significant impact on the Company’s consolidated financial statements. The Company identifies its most critical accounting policies as those that are the most pervasive and important to the portrayal of the Company’s financial position and results of operations, and that require the most difficult, subjective and/or complex judgments by management regarding estimates about matters that are inherently uncertain. The Company’s critical accounting policies are those related to goodwill valuation, and the valuation allowance for deferred income taxes. Goodwill Valuation The Company has a goodwill balance of $37.6 million related to its healthcare vertical market recorded as of December 31, 2013. This balance reflects an increase of approximately $2.0 million in 2013 due to the acquisition of etrinity, a provider of IT services to the healthcare market in Belgium and the Netherlands. The balance is evaluated annually as of the Company’s October fiscal month-end (the measurement date), or more frequently if facts and circumstances indicate impairment may exist. This evaluation, as applicable, is based on estimates and assumptions that may be used to analyze the appraised value of similar transactions from which the goodwill arose, the appraised value of similar companies, or estimates of future discounted cash flows. The estimates and assumptions on which the Company’s evaluations are based 23 involve judgments and are based on currently available information, any of which could prove wrong or inaccurate when made, or become wrong or inaccurate as a result of subsequent events. At the respective measurement dates for 2013, 2012, and 2011, the Company completed its annual valuation of the business to which the Company’s goodwill relates. During 2013 and 2012, the Company utilized the provisions under Accounting Standards Update No. 2011-08, “Intangibles-Goodwill and Other (Topic 350): Testing Goodwill for Impairment,” which allow public entities to first assess qualitative factors to determine whether it is necessary to perform the two-step quantitative goodwill impairment test. Under this process, an entity is no longer required to calculate the fair value of a reporting unit unless the qualitative assessment shows that it is more likely than not that its fair value is less than its carrying amount. During 2011, the company utilized the assistance of an independent third party appraiser to complete its review. The 2011 valuation indicated that the estimated fair value of the business was substantially in excess of its carrying value, with the estimated fair value of the unit exceeding the carrying value by 116%. From its internal reviews completed in 2013 and 2012, the Company believes the fair value of the business continues to be substantially in excess of the carrying value of the business. Additionally, there are no other facts or circumstances which arose during 2013, 2012 or 2011 that led management to believe the goodwill balance was impaired. Income Taxes—Valuation Allowances on Deferred Tax Assets At December 31, 2013, the Company had a total of approximately $7.5 million of current and non- current deferred tax assets, net of deferred tax liabilities, recorded on its consolidated balance sheet. The deferred tax assets, net, primarily consist of deferred compensation, loss carryforwards and state taxes. The changes in deferred tax assets and liabilities from period to period are determined based upon the changes in differences between the basis of assets and liabilities for financial reporting purposes and the basis of assets and liabilities for tax purposes, as measured by the enacted tax rates when these differences are estimated to reverse. The Company has made certain assumptions regarding the timing of the reversal of these assets and liabilities, and whether taxable income in future periods will be sufficient to recognize all or a part of any gross deferred tax asset of the Company. At December 31, 2013, the Company had deferred tax assets recorded resulting from net operating losses in previous years totaling approximately $1.2 million. The Company has analyzed each jurisdiction’s tax position, including forecasting potential taxable income in future periods and the expiration of the net operating loss carryforwards as applicable, and determined that it is unclear whether all of these deferred tax assets will be realized at any point in the future. Accordingly, at December 31, 2013, the Company had offset a portion of these assets with a valuation allowance totaling approximately $1.1 million, resulting in a net deferred tax asset from net operating loss carryforwards of approximately $0.1 million. The Company’s deferred tax assets and their potential realizability are evaluated each quarter to determine if any changes should be made to the valuation allowance. Any change in the valuation allowance in the future could result in a change in the Company’s ETR. A 1% change in the ETR in 2013 would have increased or decreased net income by approximately $243,390, or approximately $0.01 per diluted share. Other Estimates The Company has also made a number of estimates and assumptions relating to the reporting of its assets and liabilities and the disclosure of contingent assets and liabilities to prepare the consolidated financial statements pursuant to the rules and regulations of the SEC, the FASB, and other regulatory authorities. Such estimates primarily relate to the valuation of stock options for recording equity-based compensation expense, allowances for doubtful accounts receivable, investment valuation, legal matters, and estimates of progress toward completion and direct profit or loss on contracts, as applicable. As future events and their effect on the Company's operating results cannot be determined with precision, actual results could differ from these estimates. Changes in the economic climates in which the Company operates may affect these estimates and will be reflected in the Company’s financial statements in the event they occur. Financial Condition and Liquidity Cash provided by operating activities was $19.0 million, $21.2 million and $8.6 million in 2013, 2012 and 2011, respectively. In 2013, net income was $15.7 million, while other non-cash adjustments, primarily consisting of depreciation expense, equity-based compensation, deferred income taxes, and deferred compensation totaled $5.2 24 million. In 2012 and 2011, net income was $16.2 million and $11.9 million, respectively, while the corresponding non-cash adjustments netted to $5.9 million and $1.9 million, respectively. The decrease in non-cash adjustments in 2013 as compared with 2012 was primarily due to a decrease in deferred compensation of approximately $0.5 million. The increase in non-cash adjustments in 2012 as compared with 2011 was primarily due to an increase in depreciation and amortization expense of $0.6 million, an increase in equity-based compensation expense of $0.6 million, deferred taxes of $1.0 million and deferred compensation of $1.6 million. The increase in 2012 for depreciation and amortization expense was due to the completion, at that time, of all existing capitalized software projects and the corresponding initiation of depreciation expense on those projects. The change in 2012 from 2011 for deferred compensation primarily relates to a change in the discount rate for the Netherlands defined-benefit plan. Accounts receivable balances decreased $5.2 million in 2013 as compared with 2012, increased $2.2 million in 2012 as compared with 2011, and increased $10.6 million in 2011 as compared with 2010. The decrease in the accounts receivable balance in 2013 resulted from a decrease in revenue in the 2013 fourth quarter of approximately 4.8% when compared with the 2012 fourth quarter. The decrease in revenue was offset by an increase in days sales outstanding (DSO). DSO is calculated by dividing accounts receivable obtained from the consolidated balance sheet by average daily revenue for the fourth quarter of the respective year. DSO was 62 days at December 31, 2013, whereas the DSO at December 31, 2012 was 61 days. The increase in the accounts receivable balance in 2012 as compared with 2011 resulted from an increase in revenue in the 2012 fourth quarter of approximately 6.9% when compared with the 2011 fourth quarter. The increase in revenue was offset by a decrease in DSO of one day from 62 days at December 31, 2011. The increase in the accounts receivable balance in 2011 as compared with 2010 resulted from an increase in revenue in the 2011 fourth quarter of approximately 16% when compared with the 2010 fourth quarter. DSO also increased to 62 days at December 31, 2011 from 60 days at December 31, 2010. Other assets increased $1.6 million in 2013, decreased less than $0.1 million in 2012, and decreased $1.1 million in 2011. The increase in 2013 as compared with 2012 was due to the Company electing to not borrow available funds from its life insurance policies which would have offset the increase in the cash surrender value of the policies. The decrease in 2011 from 2010 was primarily due to a decrease in the actuarially determined asset recorded for the Netherlands defined benefit plan. Accounts payable decreased $2.6 million in 2013, decreased $0.3 million in 2012, and increased $1.3 million in 2011. The decrease in 2013 was primarily due to the timing of certain payments near year-end. The increase in accounts payable in 2011 is primarily due to a general increase in the size of the Company and the timing of payments near year-end. Accrued compensation decreased $1.1 million in 2013 primarily due to lower incentives and headcount in 2013, increased $1.0 million in 2012 primarily due to an increase in employee headcount of about 200 from 2011, and increased $1.5 million in 2011 primarily due to a significant increase in headcount of about 300 employees year-over-year. Income taxes payable decreased $0.2 million in 2013, decreased $1.1 million in 2012 due to the timing of payments made in 2012 and certain provision- to-return adjustments made when filing the Company's 2011 tax returns, and increased $1.2 million in 2011 due to higher taxable income in 2011 as compared with 2010. Investing activities used $6.7 million, $2.0 million, and $1.7 million of cash in 2013, 2012 and 2011, respectively, primarily due to additions to property, equipment and capitalized software of $4.0 million in 2013, $1.9 million in 2012, and $1.9 million in 2011. The Company has no significant commitments for the purchase of property or equipment at December 31, 2013, and does not expect the amount to be spent in 2014 on additions to property, equipment and capitalized software to significantly vary from the amount spent in 2013. Additionally, in 2013, the Company spent approximately $2.5 million acquiring etrinity, an IT services firm providing services in Belgium and the Netherlands. Financing activities used $7.1 million of cash in 2013, used $1.3 million of cash in 2012, and provided $1.0 million of cash in 2011. The Company received $1.7 million, $3.8 million, and $3.8 million during 2013, 2012, and 2011, respectively, from the proceeds from stock option exercises and excess tax benefits from equity-based compensation transactions. These increases in 2011 and 2012 were larger as compared with 2013 due to a significant increase in the Company’s stock price during 2011 and 2012 which led to a higher level of stock option exercises. During 2013, 2012 and 2011, the Company used $7.3 million, $4.6 million, and $3.6 million, respectively, to purchase approximately 0.4 million, 0.3 million, and 0.3 million shares of its stock for treasury. During October 2013, the Company’s Board of Director’s authorized 1.0 million additional shares for future stock repurchases under this program. Approximately 1.1 million, 0.5 million, and 0.9 million shares remained authorized for future purchases under the Company’s share repurchase plan at December 31, 2013, 2012 and 2011, respectively. At 25 December 31, 2013, 2012 and 2011, the Company also experienced changes in its cash account overdrafts, which are primarily due to the timing of payments near year-end, of $0.5 million, $(0.8) million, and $0.5 million, respectively. The Company did not have any borrowings outstanding under its revolving line of credit (LOC) at December 31, 2013, 2012 or 2011. The term of the LOC extends to April 2014. The LOC totals $35.0 million and can be used for borrowings or letter of credit commitments, as needed. Letters of credit at December 31, 2013, 2012 and 2011 totaled $0.6 million, $0.5 million, and $0.4 million, respectively. The Company borrows or repays the LOC as needed based upon its working capital obligations, including the timing of the U.S. bi-weekly payroll. The Company did not borrow any amounts under the line of credit during 2013 or 2012. The average outstanding balance under the Company’s LOC for 2011 was approximately $0.4 million. The Company is required to meet certain financial covenants in order to maintain borrowings under its revolving credit line, pay dividends, and make acquisitions. The covenants are measured quarterly, and at December 31, 2013 include a leverage ratio which must be no more than 2.75 to 1.00, a calculation of minimum tangible net worth which must be no less than $58.3 million, and total expenditures for property, equipment and capitalized software cannot exceed $5.0 million annually. The Company was in compliance with these covenants at December 31, 2013 as its leverage ratio was 0.0, its minimum tangible net worth was $75.2 million, and 2013 expenditures for property, equipment and capitalized software were $4.0 million. The Company was also in compliance with its required covenants at December 31, 2012 and 2011. When considering current market conditions and the Company’s current operating results, the Company believes it will be able to meet its covenants, as applicable, in 2014. Of the total cash and cash equivalents reported on the consolidated balance sheet at December 31, 2013 of $46.2 million, approximately $13.5 million is held by the Company’s foreign operations and is considered to be indefinitely reinvested in those operations. During January 2013, the Company used a portion of its cash held by its foreign operations to purchase etrinity. The Company has not repatriated any of its cash and cash equivalents from its foreign operations in the past five years, and has no intention of doing so in the foreseeable future as the funds are generally required to meet the working capital needs of its foreign operations. The Company believes existing internally available funds and cash potentially generated from operations will be sufficient to meet foreseeable working capital and capital expenditure needs, fund stock repurchases, continue paying a dividiend, and to allow for future internal growth and expansion. Off-Balance Sheet Arrangements The Company did not have off-balance sheet arrangements or transactions in 2013, 2012 or 2011 other than guarantees in our European operations which support office leases and performance under government contracts. These guarantees totaled approximately $2.7 million at December 31, 2013. Quantitative and Qualitative Disclosures about Market Risk The Company’s primary market risk exposures consist of interest rate risk associated with variable rate borrowings and foreign currency exchange risk associated with the Company’s European operations. See Item 7A, “Quantitative and Qualitative Disclosure about Market Risk” in this report. 26 Contractual Obligations The Company intends to satisfy its contractual obligations from operating cash flows, and, if necessary, from draws on its revolving credit line. A summary of the Company’s contractual obligations at December 31, 2013 is as follows: (in millions) Long-term debt Capital lease obligations Operating lease obligations Purchase obligations Deferred compensation benefits (U.S.) Deferred compensation benefits Europe Other long-term liabilities Total Less than 1 year Total Years 2-3 Years 4-5 More than 5 years A $ — $ — $ — $ — $ B C D E F G — 16.3 2.2 7.5 2.9 0.4 — 5.9 1.6 0.7 0.1 — — 7.3 0.6 1.5 0.3 0.1 — 2.8 — 1.3 0.4 0.1 $ 29.3 $ 8.3 $ 9.8 $ 4.6 $ — — 0.3 — 4.0 2.1 0.2 6.6 A A $35.0 million revolving credit agreement (Agreement) that expires in April 2014. The Company uses this Agreement to fund its working capital obligations as needed, primarily funding the U.S. bi-weekly payroll. There were no borrowings outstanding under the Agreement at December 31, 2013. The Company does currently have one outstanding letter of credit under the Agreement totaling approximately $0.6 million which collateralizes an employee benefit program. B The Company does not have any capital lease obligations outstanding at December 31, 2013. C Operating lease obligations relate to the rental of office space, office equipment, and automobiles leased in the Company’s European operations. Total rental expense under operating leases in 2013, 2012 and 2011 was approximately $7.0 million, $6.3 million, and $6.8 million, respectively. D The Company’s purchase obligations in 2014, 2015 and 2016 total approximately $2.2 million, including $0.9 million for software maintenance, support and related fees, $0.6 million for telecommunications, $0.5 million for recruiting services, $0.1 million for computer-based training courses, and $0.1 million for professional organization memberships. E The Company is committed for deferred compensation benefits in the U.S. under two plans. The Executive Supplemental Benefit Plan (ESBP) provides certain former key executives with deferred compensation benefits. The ESBP was amended as of November 30, 1994 to freeze benefits for participants at that time. Currently, 16 individuals are receiving benefits under this plan. The ESBP is deemed to be unfunded as the Company has not specifically identified Company assets to be used to discharge the deferred compensation benefit liabilities. The Company also has a non-qualified defined-contribution deferred compensation plan for certain key executives. Contributions to this plan in 2013 were $0.3 million. The Company anticipates making contributions totaling approximately $0.2 million in 2014 to this plan for amounts earned in 2013. F The Company retained a contributory defined-benefit plan for its previous employees located in the Netherlands when the Company disposed of its subsidiary, CTG Nederland B.V. This plan was curtailed on January 1, 2003 for additional contributions. The Company does not anticipate making additional contributions to fund the plan in future years. G The Company has other long-term liabilities including payments for a postretirement benefit plan for several retired employees and their spouses, totaling less than 10 participants. 27 Item 7A. Quantitative and Qualitative Disclosure About Market Risk The Company’s primary market risk exposures consist of interest rate risk associated with variable rate borrowings and foreign currency exchange risk associated with the Company’s European operations. The Company's credit agreement currently expires in April 2014. This credit agreement allows the Company to borrow up to $35.0 million. At both December 31, 2013 and 2012, there were no amounts outstanding under the credit agreement. However, at December 31, 2013 and 2012, there was $0.6 million and $0.5 million, respectively, outstanding under letters of credit under the credit agreement. The Company did not borrow any amounts under the line of credit during 2013 or 2012. The maximum amount outstanding under the Company’s credit agreement during 2011 was $5.8 million. Average bank borrowings outstanding for 2011 were $0.4 million, and carried a weighted-average interest rate of 2.3%. A one percent change in the weighted-average interest rate during 2011 would have increased or decreased interest expense by $4,000. The Company incurred commitment fees totaling approximately $0.1 million in each of 2013, 2012 and 2011 relative to the agreement. During 2013, revenue was affected by the year-over-year foreign currency exchange rate changes of Belgium, Luxembourg, and the United Kingdom, the countries in which the Company’s European subsidiaries operate. In Belgium and Luxembourg, the functional currency is the Euro, while in the United Kingdom the functional currency is the British Pound. Had there been no change in these exchange rates from 2012 to 2013, total European revenue would have been approximately $2.3 million lower in 2013, or $74.8 million as compared with the 77.1 million reported. Operating income in the Company’s European operations would have been approximately $0.1 million lower if there had been no change in foreign currency exchange rates year-over-year. The Company recorded a net exchange loss on intercompany balances totaling approximately $0.1 million in 2011, resulting from balances settled during the year, or those intended to be settled as of December 31, 2011. Amounts recorded during 2012 and 2013 for these losses were nominal. The Company has historically not used any market rate sensitive instruments to hedge its foreign currency exchange risk as it conducts its foreign operations in local currencies, which generally limits risk. The Company believes the market risk related to intercompany balances in future periods will not have a material effect on its results of operations. 28 Item 8. Financial Statements and Supplementary Data Report of Independent Registered Public Accounting Firm The Board of Directors and Shareholders Computer Task Group, Incorporated: We have audited the accompanying consolidated balance sheets of Computer Task Group, Incorporated and subsidiaries as of December 31, 2013 and 2012, and the related consolidated statements of income, comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the period ended December 31, 2013. These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of Computer Task Group, Incorporated and subsidiaries as of December 31, 2013 and 2012, and the results of their operations and their cash flows for each of the years in the period ended December 31, 2013, in conformity with U.S. generally accepted accounting principles. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), Computer Task Group, Incorporated’s internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control - Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO)”, and our report dated February 26, 2014 expressed an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting. /s/ KPMG LLP Buffalo, New York February 26, 2014 29 Consolidated Statements of Income Year Ended December 31, (amounts in thousands, except per-share data) Revenue Direct costs Selling, general and administrative expenses Operating income Interest and other income Non-taxable life insurance proceeds Interest and other expense Income before income taxes Provision for income taxes Net income Net income per share: Basic Diluted Weighted average shares outstanding: Basic Diluted 2013 2012 2011 $ 419,036 $ 424,415 $ 396,275 330,327 333,086 311,984 63,982 24,727 58 — 446 24,339 8,660 66,867 24,462 156 1,268 441 25,445 9,280 64,981 19,310 231 — 418 19,123 7,185 15,679 $ 16,165 $ 11,938 1.02 $ 0.92 $ 1.07 $ 0.96 $ 0.80 0.71 15,365 16,954 15,172 16,841 14,968 16,731 $ $ $ Cash dividend declared per share $ 0.20 $ — $ — The accompanying notes are an integral part of these consolidated financial statements. 30 Consolidated Statements of Comprehensive Income Year Ended December 31, (amounts in thousands) Net Income Foreign currency adjustment Pension loss adjustment, net of taxes of $235, $(396), and $295 in 2013, 2012, and 2011, respectively Other comprehensive income (loss) 2013 2012 2011 $ 15,679 $ 16,165 $ 11,938 717 370 (326) 1,258 1,975 (2,820) (2,450) (1,743) (2,069) Comprehensive income $ 17,654 $ 13,715 $ 9,869 The accompanying notes are an integral part of these consolidated financial statements. 31 Consolidated Balance Sheets December 31, (amounts in thousands, except share balances) Assets Current Assets: Cash and cash equivalents Accounts receivable, net of allowances of $1,040 and $862 in 2013 and 2012, respectively Prepaid and other current assets Deferred income taxes Total current assets Property, equipment and capitalized software, net Goodwill Deferred income taxes Other assets Investments Total assets Liabilities and Shareholders’ Equity Current Liabilities: Accounts payable Accrued compensation Advance billings on contracts Dividend payable Other current liabilities Income taxes payable Total current liabilities Deferred compensation benefits Other long-term liabilities Total liabilities Shareholders’ Equity: Common stock, par value $0.01 per share, 150,000,000 shares authorized; 27,017,824 shares issued Capital in excess of par value Retained earnings Less: Treasury stock of 8,488,404 and 8,276,014 shares at cost, in 2013 and 2012, respectively Stock Trusts of 3,363,351 shares at cost in both periods Other Accumulated other comprehensive loss Total shareholders’ equity Total liabilities and shareholders’ equity 2013 2012 $ 46,227 $ 40,614 67,422 1,657 1,113 70,459 1,450 1,145 116,419 113,668 8,241 37,638 6,487 4,750 896 6,916 35,678 6,435 2,871 637 $ 174,431 $ 166,205 $ 9,536 $ 10,170 31,460 2,467 748 4,086 632 48,929 11,224 436 60,589 32,162 2,481 — 4,747 641 50,201 12,847 376 63,424 270 122,531 112,277 (57,163) (55,083) (285) 270 119,183 99,644 (50,302) (55,083) (251) (8,705) (10,680) 113,842 102,781 $ 174,431 $ 166,205 The accompanying notes are an integral part of these consolidated financial statements. 32 Consolidated Statements of Cash Flows Year Ended December 31, (amounts in thousands) Cash flow from operating activities: Net income Adjustments: Depreciation and amortization expense Equity-based compensation expense Deferred income taxes Deferred compensation (Gain) loss on sales of property and equipment Changes in assets and liabilities: (Increase) decrease in accounts receivable (Increase) decrease in prepaid and other current assets (Increase) decrease in other assets Increase (decrease) in accounts payable Increase (decrease) in accrued compensation Increase (decrease) in income taxes payable Increase (decrease) in advance billings on contracts Increase (decrease) in other current liabilities Increase (decrease) in other long-term liabilities Net cash provided by operating activities Cash flow from investing activities: Acquisition of business, net of cash received Additions to property and equipment Additions to capitalized software Deferred compensation plan investments, net Proceeds from sales of property and equipment Net cash used in investing activities Cash flow from financing activities: Proceeds from stock option plan exercises Excess tax benefits from equity-based compensation Proceeds from Employee Stock Purchase Plan Change in cash overdraft, net Dividends paid Purchase of stock for treasury Net cash provided by (used in) financing activities Effect of exchange rates on cash and cash equivalents Net increase in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year 2013 2012 2011 $ 15,679 $ 16,165 $ 11,938 2,796 2,647 (350) 128 — 5,213 (154) (1,610) (2,607) (1,107) (232) (361) (869) (182) 2,919 2,236 116 600 20 2,271 1,654 (883) (1,036) (136) (2,239) (10,561) 403 50 (293) 1,002 (1,067) 707 732 (195) 93 1,091 1,250 1,530 1,176 (568) 733 53 18,991 21,156 8,605 (2,488) (2,266) (1,686) (269) — — (1,872) — (113) 5 — (1,584) (364) 97 176 (6,709) (1,980) (1,675) 561 1,119 368 506 (2,274) (7,343) (7,063) 394 5,613 40,614 1,144 2,615 294 (777) — (4,591) (1,315) 339 18,200 22,414 2,007 1,801 274 539 — (3,601) 1,020 (373) 7,577 14,837 $ 46,227 $ 40,614 $ 22,414 The accompanying notes are an integral part of these consolidated financial statements. 33 Consolidated Statements of Changes in Shareholders’ Equity Common Stock Shares Amount Capital in Excess of Par Value Retained Earnings Treasury Stock Stock Trusts Shares Amount Shares Amount Accumulated Other Comprehensive Income (loss) Other Total Shareholders’ Equity (amounts in thousands) Balances as of December 31, 2010 27,018 $ 270 $ 113,678 $ 71,541 8,963 $ (46,178) 3,363 $ (55,083) $ (6,161) $ (147) $ 77,920 Employee Stock Purchase Plan share issuance Stock Option Plan share issuance, net Excess tax benefits from equity-based compensation Restricted stock plan share issuance/forfeiture Deferred compensation plan share issuance Purchase of stock Equity-based compensation Net income Foreign currency adjustment Pension loss adjustment, net of tax — — — — — — — — — — — — — — — — — — — — 155 (879) 1,801 (666) 152 — 1,654 — — — — — — — — — — 11,938 — — (22) (637) — (50) (21) 308 — — — — 119 2,806 — (581) 115 (3,601) — — — — — — — — — — — — — — — — — — — — — — — — Balances as of December 31, 2011 27,018 270 115,895 83,479 8,541 (47,320) 3,363 (55,083) Employee Stock Purchase Plan share issuance Stock Option Plan share issuance, net Excess tax benefits from equity-based compensation Restricted stock plan share issuance/forfeiture Deferred compensation plan share issuance Purchase of stock Equity-based compensation Net income Foreign currency adjustment Pension loss adjustment, net of tax — — — — — — — — — — — — — — — — — — — — 181 (1,310) 2,615 (660) 226 — 2,236 — — — — — — — — — — 16,165 — — (19) (476) — (70) (26) 326 — — — — 113 1,533 — (164) 127 (4,591) — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — (326) (1,743) (8,230) — — — — — — — — 370 (2,820) — — — — (59) — — — — — (206) — — — — (45) — — — — — 274 1,927 1,801 (1,247) 208 (3,601) 1,654 11,938 (326) (1,743) 88,805 294 223 2,615 (824) 308 (4,591) 2,236 16,165 370 (2,820) Balances as of December 31, 2012 27,018 270 119,183 99,644 8,276 (50,302) 3,363 (55,083) (10,680) (251) 102,781 (continued on next page) 34 Common Stock Shares Amount Capital in Excess of Par Value Retained Earnings Treasury Stock Stock Trusts Shares Amount Shares Amount Accumulated Other Comprehensive Income (loss) Other Total Shareholders’ Equity (amounts in thousands) Balances as of December 31, 2012 27,018 270 119,183 99,644 8,276 (50,302) 3,363 (55,083) (10,680) (251) 102,781 Employee Stock Purchase Plan share issuance Stock Option Plan share issuance, net Excess tax benefits from equity-based compensation Restricted stock plan share issuance/forfeiture Deferred compensation plan share issuance Purchase of stock Equity-based compensation Net income Dividends declared Foreign currency adjustment Pension loss adjustment, net of tax — — — — — — — — — — — — — — — — — — — — — — 248 (183) 1,119 (567) 84 — 2,647 — — — — — — — — — — — 15,679 (3,046) — — (19) (110) — (52) (6) 120 687 — (364) 39 399 (7,343) — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 717 1,258 — — — — (34) — — — — — — 368 504 1,119 (931) 89 (7,343) 2,647 15,679 (3,046) 717 1,258 Balances as of December 31, 2013 27,018 $ 270 $ 122,531 $ 112,277 8,488 $(57,163) 3,363 $(55,083) $ (8,705) $ (285) $ 113,842 The accompanying notes are an integral part of these consolidated financial statements. 35 Notes to Consolidated Financial Statements 1. Summary of Significant Accounting Policies Basis of Presentation and Consolidation The consolidated financial statements include the accounts of Computer Task Group, Incorporated, and its subsidiaries (the Company or CTG), located primarily in North America and Europe. There are no unconsolidated entities, or off-balance sheet arrangements other than certain guarantees supporting office leases or the performance under government contracts in the Company's European operations. All inter-company accounts and transactions have been eliminated. Certain amounts in prior years' consolidated financial statements have been reclassified to conform to the current year presentation. Management of the Company has made a number of estimates and assumptions relating to the reporting of assets and liabilities and the disclosure of contingent assets and liabilities to prepare these consolidated financial statements in conformity with U.S. generally accepted accounting principles. Such estimates primarily relate to the valuation of goodwill, valuation allowances for deferred tax assets, actuarial assumptions including discount rates and expected rates of return, as applicable, for the Company’s defined benefit plans, the allowance for doubtful accounts receivable, assumptions underlying stock option valuation, investment valuation, legal matters, other contingencies, and estimates of progress toward completion and direct profit or loss on contracts. The current economic environment has increased the degree of uncertainty inherent in these estimates and assumptions. Actual results could differ from those estimates. The Company operates in one industry segment, providing IT services to its clients. These services include IT Solutions and IT Staffing. CTG provides these primary services to all of the markets that it serves. The services provided typically encompass the IT business solution life cycle, including phases for planning, developing, implementing, managing, and ultimately maintaining the IT solution. A typical customer is an organization with large, complex information and data processing requirements. The Company promotes a significant portion of its services through four vertical market focus areas: Healthcare (which includes services provided to healthcare providers, health insurers, and life sciences companies), Technology Service Providers, Financial Services, and Energy. The Company focuses on these four vertical areas as it believes that these areas are either higher growth markets than the general IT services market and the general economy, or are areas that provide greater potential for the Company’s growth due to the size of the vertical market. The remainder of CTG’s revenue is derived from general markets. CTG’s revenue by vertical market as a percentage of consolidated revenue for the years ended December 31, 2013, 2012 and 2011 is as follows: Healthcare Technology service providers Financial services Energy General markets Total Revenue and Cost Recognition 2013 2012 2011 31.4% 27.9% 6.8% 6.1% 32.7% 31.2% 6.1% 6.0% 29.6% 34.3% 6.7% 6.0% 27.8% 24.0% 23.4% 100.0% 100.0% 100.0% The Company recognizes revenue when persuasive evidence of an arrangement exists, when the services have been rendered, when the price is determinable, and when collectibility of the amounts due is reasonably assured. For time-and-material contracts, revenue is recognized as hours are incurred and costs are expended. For contracts with periodic billing schedules, primarily monthly, revenue is recognized as services are rendered to the customer. Revenue for fixed-price contracts is recognized per the proportional method of accounting using an input-based approach. On a given project, actual salary and indirect labor costs incurred are measured and compared against the total estimated costs of such items at the completion of the project. Revenue is recognized based upon the percentage-of-completion calculation of total incurred costs to total estimated costs. The Company infrequently works on fixed-price projects that include significant amounts of material or other non-labor related costs which could distort the percent complete within a percentage-of-completion calculation. The Company’s estimate of the total labor costs it expects to incur over the term of the contract is based on the nature of the project 36 and our past experience on similar projects, and includes management judgments and estimates which affect the amount of revenue recognized on fixed-price contracts in any accounting period. The Company’s revenue from contracts accounted for under time-and-material, progress billing, and percentage-of-completion methods as a percentage of consolidated revenue for the years ended December 31, 2013, 2012 and 2011 is as follows: Time-and-material Progress billing Percentage-of-completion Total 2013 2012 2011 88.8% 90.3% 91.0% 8.8% 2.4% 7.9% 1.8% 7.3% 1.7% 100.0% 100.0% 100.0% The Company includes billable expenses in its accounts as both revenue and direct costs. These billable expenses totaled $11.8 million, $13.4 million, and $12.7 million in 2013, 2012 and 2011, respectively. Software Revenue Recognition From 2011 to 2013, the Company performed services for a customer under a series of contracts that provided for application customization and integration services, specifically utilizing one of the software tools the Company has developed for internal use. These services were provided under a software-as-a-service model. As the contracts were closely interrelated and dependent on each other, for accounting purposes the contracts were considered to be one arrangement. As the project included significant modification and customization services to transform the previously developed software tool into an expanded tool intended to meet the customer’s requirements, the percentage-of-completion method of contract accounting was utilized for the project. Fair Value Fair value is defined as the exchange price that would be received for an asset or paid for a liability in the principal or most advantageous market for the asset or liability, in an orderly transaction between market participants. The Company utilizes a fair value hierarchy for its assets and liabilities, as applicable, based upon three levels of input, which are: Level 1—quoted prices in active markets for identical assets or liabilities (observable) Level 2—inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities, quoted prices in inactive markets, or other inputs that are observable or can be supported by observable market data for essentially the full term of the asset or liability (observable) Level 3—unobservable inputs that are supported by little or no market activity, but are significant to determining the fair value of the asset or liability (unobservable) At December 31, 2013 and 2012, the carrying amounts of the Company’s cash of $46.2 million and $40.6 million, respectively, approximated fair value. The Company is also allowed to elect an irrevocable option to measure, on a contract by contract basis, specific financial instruments and certain other items that are currently not being measured at fair value. The Company did not elect to apply the fair value provisions of this standard for any specific contracts during the years ended December 31, 2013 or 2012. Life Insurance Policies The Company has purchased life insurance on the lives of certain plan participants, all who were former employees, in the non-qualified defined benefit Executive Supplemental Benefit Plan. Those policies have generated cash surrender value, and the Company has taken loans against the policies. At December 31, 2013 and December 31, 2012, these insurance policies had a gross cash surrender value of $26.2 million and $24.8 million, respectively, loans had been taken totaling $23.6 million and $23.1 million, respectively, and the net cash surrender value balance of $2.6 million and $1.7 million, respectively, was included on the consolidated balance sheet in “Other Assets” under non-current assets. 37 During 2012, the Company received life insurance proceeds totaling approximately $1.3 million for two former plan participants that passed away during the year. At December 31, 2013, the total death benefit for the remaining policies was approximately $37.4 million. Currently, upon the death of all of the remaining plan participants, the company would expect to receive approximately $13.8 million after the payment of outstanding loans, and record a gain of approximately $11.2 million. Taxes Collected from Customers In instances where the Company collects taxes from its customers for remittance to governmental authorities, primarily in its European operations, revenue and expenses are not presented on a gross basis in the consolidated financial statements as such taxes are recorded in the Company's accounts on a net basis. Cash and Cash Equivalents, and Cash Overdrafts For purposes of the statement of cash flows, cash and cash equivalents are defined as cash on hand, demand deposits, and short-term, highly liquid investments with a maturity of three months or less. As the Company does not fund its bank accounts for the checks it has written until the checks are presented to the bank for payment, the change in cash overdraft, net, on the consolidated statements of cash flows represents the increase or decrease in outstanding checks year-over-year. Trade Accounts Receivable Trade accounts receivable balances are expected to be received on average approximately 60 days from the date of invoice. Generally, the Company does not work on any projects where amounts due are expected to be received greater than one year from the date of the invoice. Accordingly, the recorded book value for the Company’s accounts receivable equals fair value. Outstanding trade accounts receivable are generally considered past due when they remain unpaid after the contractual due date has past. An allowance for doubtful accounts receivable (allowance) is established using management’s judgment. Specific identification of balances that are significantly past due and where customer payments have not been recently received are generally added to the allowance unless the Company has direct knowledge that the customer intends to make payment. Additionally, any balances which relate to a customer that has declared bankruptcy or ceased its business operations are added to the allowance at the amount not expected to be received. Bad debt expense, net of recoveries, was approximately $0.2 million, $(40,000), and $0.7 million in 2013, 2012, and 2011, respectively. Property and Equipment and Capitalized Software Costs Property and equipment are generally stated at historical cost less accumulated depreciation. Depreciation is computed using the straight-line method based on estimated useful lives of one year to 30 years, and begins after an asset has been put into service. Leasehold improvements are generally depreciated over the shorter of the term of the lease or the useful life of the improvement. The cost of property or equipment sold or otherwise disposed of, along with related accumulated depreciation, is eliminated from the accounts, and the resulting gain or loss, if any, is reflected in current earnings. Maintenance and repairs are charged to expense when incurred, while significant improvements to existing assets are capitalized. As of December 31, 2013 and December 31, 2012, the Company had capitalized a total of approximately $6.8 million and $5.1 million, respectively, for software projects developed for internal use. Amortization periods range from two to five years, and are evaluated annually for propriety. Amortization expense for these projects totaled $1.2 million, $1.7 million, and $1.1 million in 2013, 2012, and 2011, respectively. Impairment of Long-Lived Assets and Long-Lived Assets to Be Disposed Of Long-lived assets are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. When such circumstances exist, the recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to future cash flows expected to be generated by the asset. If such assets are considered to be impaired, the impairment to be recognized is measured by the amount by which the carrying amount of the assets exceeds the fair value of the assets. Assets to be disposed of by sale are reported at the lower of the carrying amount or fair value less costs to sell. The Company does not have any long-lived assets that are impaired or that it intends to dispose of at December 31, 2013. 38 Leases The Company is obligated under a number of short and long-term operating leases primarily for the rental of office space, office equipment, and for automobiles in our European operations. In instances where the Company has negotiated leases that contain rent holidays or escalation clauses, the expense for those leases is recognized monthly on a straight-line basis over the term of the lease. Goodwill The Company had a goodwill balance of $37.6 million at December 31, 2013. This balance increased by approximately $2.0 million during 2013 due to the acquisition of etrinity. The balance is evaluated annually as of the Company’s October fiscal month-end (the measurement date), or more frequently if facts and circumstances indicate impairment may exist. This evaluation, as applicable, is based on estimates and assumptions that may be used to analyze the appraised value of similar transactions from which the goodwill arose, the appraised value of similar companies, or estimates of future discounted cash flows. The estimates and assumptions on which the Company’s evaluations are based involve judgments and are based on currently available information, any of which could prove wrong or inaccurate when made, or become wrong or inaccurate as a result of subsequent events. At the respective measurement dates for 2013, 2012, and 2011, the Company completed its annual valuation of the business to which the Company’s goodwill relates. During 2013 and 2012, the Company utilized the provisions under Accounting Standards Update No. 2011-08, “Intangibles-Goodwill and Other (Topic 350): Testing Goodwill for Impairment,” which allow public entities to first assess qualitative factors to determine whether it is necessary to perform the two-step quantitative goodwill impairment test. Under this process, an entity is no longer required to calculate the fair value of a reporting unit unless the qualitative assessment shows that it is more likely than not that its fair value is less than its carrying amount. During 2011, the company utilized the assistance of an independent third party appraiser to complete its review. The 2011 valuation indicated that the estimated fair value of the business was substantially in excess of its carrying value, with the estimated fair value of the unit exceeding the carrying value by 116%. From its internal reviews completed in 2013 and 2012, the Company believes the fair value of the business continues to be substantially in excess of the carrying value of the business. Additionally, there are no other facts or circumstances which arose during 2013, 2012 or 2011 that led management to believe the goodwill balance was impaired. Other Intangible Assets The Company recorded approximately $0.4 million of other intangible assets in 2013 resulting from the acquisition of etrinity. Previously, the Company did not have any other intangible assets recorded on its accounts. These intangible assets include customer relationships, trademarks, and non-compete agreements, and are being amortized over periods ranging from two to seven years. Total amortization expense recognized in 2013 was approximately $0.1 million. Income Taxes The Company provides for deferred income taxes for the temporary differences between the financial reporting basis and the tax basis of the Company’s assets and liabilities. In assessing the realizability of deferred tax assets, management considers within each tax jurisdiction, whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. Management considers the scheduled reversal of deferred tax liabilities, projected future taxable income, and tax-planning strategies in making this assessment. The Company recognizes, as applicable, accrued interest and penalties related to unrecognized tax benefits in tax expense. Equity-Based Compensation The Company records the fair value of equity-based compensation expense for all equity-based compensation awards granted subsequent to January 1, 2006. The calculated fair value cost of its equity-based compensation awards is recognized in the Company’s income statement over the period in which an employee or director is required to provide the services for the award. Compensation cost is not recognized for employees or directors that do not render the requisite services. The Company recognized the expense for equity-based compensation in its 2013, 2012, and 2011 statements of income on a straight-line basis based upon awards that are ultimately expected to vest. See note 10, “Equity-Based Compensation.” 39 Net Income Per Share Basic and diluted earnings per share (EPS) for the years ended December 31, 2013, 2012, and 2011 are as follows: For the year ended (amounts in thousands, except per-share data) December 31, 2013 Basic EPS Dilutive effect of outstanding equity instruments Diluted EPS December 31, 2012 Basic EPS Dilutive effect of outstanding equity instruments Diluted EPS December 31, 2011 Basic EPS Dilutive effect of outstanding equity instruments Diluted EPS Net Income Weighted Average Shares Earnings per Share $ $ $ $ $ $ 15,679 — 15,679 16,165 — 16,165 11,938 — 11,938 15,365 $ 1,589 16,954 $ 15,172 $ 1,669 16,841 $ 14,968 $ 1,763 16,731 $ 1.02 (0.10) 0.92 1.07 (0.11) 0.96 0.80 (0.09) 0.71 Weighted-average shares represent the average number of issued shares less treasury shares and shares held in the Stock Trusts, and for the basic EPS calculations, unvested restricted stock. Certain options representing 0.1 million, 0.1 million, and 0.3 million shares of common stock were outstanding at December 31, 2013, 2012, and 2011, respectively, but were not included in the computation of diluted earnings per share as their effect on the computation would have been anti-dilutive. Accumulated Other Comprehensive Loss The components that comprised accumulated other comprehensive loss on the consolidated balance sheets at December 31, 2013, 2012, and 2011 are as follows: (amounts in thousands) Foreign currency adjustment Pension loss adjustment, net of tax of $805 in 2013, $1,040 in 2012, and $1,436 in 2011 During 2013, actuarial losses were amortized to expense as follows: 2013 2012 2011 $ (3,537) $ (4,254) $ (4,624) (5,168) (6,426) (3,606) $ (8,705) $ (10,680) $ (8,230) (amounts in thousands) Amortization of actuarial losses Income tax Net of tax $ $ 277 (72) 205 The amortization of actuarial losses is included in determining net periodic pension cost. See note 7, "Deferred Compensation Benefits" for additional information. 40 Foreign Currency The functional currency of the Company’s foreign subsidiaries is the applicable local currency. The translation of the applicable foreign currencies into U.S. dollars is performed for assets and liabilities using current exchange rates in effect at the balance sheet date, for equity accounts using historical exchange rates, and for revenue and expense activity using the applicable month’s average exchange rates. The Company recorded nominal losses in 2013 and 2012, and $0.1 million in 2011 from foreign currency transactions for balances settled during the year or intended to be settled as of each respective year-end. Guarantees The Company has a number of guarantees in place in our European operations which support office leases and performance under government projects. These guarantees totaled approximately $2.7 million and $2.5 million at December 31, 2013 and 2012, respectively, and generally have expiration dates ranging from January 2014 through June 2019. Acquisition In January 2013, the Company acquired etrinity, a provider of IT services to the healthcare market in Belgium and the Netherlands for approximately $2.5 million. Founded in 2000, etrinity's 2013 and 2012 revenue approximated U.S. $2.8 million and $3.0 million, respectively. The firm's IT services are targeted to the healthcare provider market and include clinical systems integration and implementation, application management, technology support for medical imaging, training, and technical resources. 2. Property, Equipment and Capitalized Software Property, equipment and capitalized software at December 31, 2013 and 2012 are summarized as follows: December 31, (amounts in thousands) Land Buildings Equipment Furniture Capitalized software Other software Leasehold improvements Accumulated depreciation and amortization Useful Life (years) 2013 2012 - $ 378 $ 30 2 - 5 5 - 10 2 - 5 1 - 5 3 - 10 4,342 7,372 3,088 6,774 2,869 4,554 378 4,376 7,244 3,217 5,088 2,626 3,976 29,377 26,905 (21,136) (19,989) $ 8,241 $ 6,916 The Company recorded additions to capitalized software of $1.7 million during the year ended December 31, 2013, and none during the year ended December 31, 2012. As of these dates the Company had capitalized a total of $6.8 million and $5.1 million, respectively, solely for software projects developed for internal use. Accumulated amortization for these projects totaled $4.4 million and $3.2 million as of December 31, 2013 and 2012, respectively. 3. Investments The Company’s investments consist of mutual funds which are part of the Computer Task Group, Incorporated Non-qualified Key Employee Deferred Compensation Plan. At December 31, 2013 and 2012, the Company’s investment balances, which are classified as trading securities, totaled approximately $0.9 million and $0.6 million, respectively, and were measured at fair value. As there is an active trading market for these funds, fair value was determined using Level 1 inputs (see note 1 “Summary of Significant Accounting Policies—Fair Value”). Unrealized gains and losses on these securities are recorded in earnings and were nominal in 2013, 2012, and 2011. 41 4. Debt The Company's revolving credit agreement (Agreement) allows the Company to borrow up to $35.0 million, is unsecured, has a term of three years, and expires in April 2014. The Agreement has interest rates ranging from 0 to 50 basis points over the prime rate and 175 to 225 basis points over LIBOR. At both December 31, 2013 and 2012, there were no amounts outstanding under this Agreement. However, there were $0.6 million and $0.5 million assigned to letters of credit under this Agreement at December 31, 2013 and 2012, respectively. There were no amounts outstanding under the Agreement at any point during 2013 or 2012. The maximum amount outstanding under the Agreement during 2011 was $5.8 million. Average bank borrowings for 2011 were $0.4 million and carried weighted-average interest rate of 2.3%. The Company incurred commitment fees totaling approximately $0.1 million in each of 2013, 2012 and 2011 relative to the Agreement. Interest paid totaled less than $0.1 million in 2011. The Company is required to meet certain financial covenants in order to maintain borrowings under the Agreement, pay dividends, and make acquisitions. The covenants are measured quarterly, and at December 31, 2013 include a leverage ratio which must be no more than 2.75 to 1, a calculation of minimum tangible net worth which must be no less than $58.3 million, and total expenditures for property, equipment and capitalized software cannot exceed $5.0 million annually. The Company was in compliance with these covenants at December 31, 2013 as its leverage ratio was 0.0, its tangible net worth was $75.2 million, and 2013 expenditures for property, equipment and capitalized software were $4.0 million. The Company was also in compliance with its required covenants at December 31, 2012 and December 31, 2011. 42 5. Income Taxes The provision for income taxes for 2013, 2012, and 2011 consists of the following: (amounts in thousands) Domestic and foreign components of income before income taxes are as follows: Domestic Foreign Total income before income taxes The provision (benefit) for income taxes consists of: Current tax: U.S. federal Foreign U.S. state and local Total current tax Deferred tax: U.S. federal Foreign U.S. state and local Total deferred tax Total tax The effective and statutory income tax rate can be reconciled as follows: Tax at statutory rate of 35% / 34% State tax, net of federal benefit Non-taxable income Non-deductible expenses Change in estimate primarily related to foreign taxes Change in estimate primarily related to state taxes and tax reserves Change in estimate primarily related to U.S. federal taxes Tax credits Other, net Total tax Effective income tax rate 2013 2012 2011 $ 22,313 $ 23,028 $ 17,070 2,026 2,417 2,053 $ 24,339 $ 25,445 $ 19,123 $ 6,133 $ 6,778 $ 5,419 1,469 1,409 9,011 (245) (34) (72) (351) 1,393 993 9,164 55 — 61 116 1,508 1,135 8,062 (834) — (43) (877) $ 8,660 $ 9,280 $ 7,185 $ 8,519 $ 8,906 $ 6,502 877 (563) 963 128 (172) — (1,117) 25 685 (993) 796 41 50 (157) — (48) 728 (495) 745 234 66 — (609) 14 $ 8,660 $ 9,280 $ 7,185 35.6% 36.5% 37.6% The Company’s effective tax rate (ETR) is calculated based upon the full year's operating results, and various tax related items. The Company’s normal ETR ranges from 38% to 40%. The 2013 ETR was lower than the normal range primarily due to the recording of approximately $0.7 million of tax credits related to research and development activities, and approximately $0.4 million of tax credits related to the Company’s participation in the Work Opportunity Tax Credit (WOTC) program offered by the U.S. federal government to companies who have hired individuals who have traditionally faced barriers to employment. The tax benefit for these two items for both 2013 and 2012 was recorded in 2013 as required under current accounting guidelines, as the legislation extending these tax credits, the American Taxpayer Relief Act of 2012, was not passed by the U.S. federal government until January 2013. The benefit of these tax credits was partially offset by an increase of approximately $0.1 million in the valuation allowance associated with net operating losses incurred by certain foreign subsidiaries. The 2012 ETR was lower than the normal range due to approximately $0.5 million in tax expense related to non-taxable life insurance proceeds received during the year. In addition, in 2012 the Company recorded an additional $0.2 million reduction of state tax expense as a result of the recording of certain favorable provision-to-return adjustments associated with the Company’s 2011 income tax returns. The 2011 ETR was below the normal range as the Company recorded $0.3 million of federal tax credits related to research and development activities, and $0.3 million of federal tax credits related to the retention of certain individuals hired during 2010. The impact of these 43 credits was partially offset by an increase in the valuation allowance of $0.2 million associated with net operating losses incurred by certain foreign subsidiaries. The expected relationship between foreign income before taxes and the foreign provision for income taxes differs from the actual relationship above as a result of certain foreign losses incurred for which no tax benefit has been recognized. Management has determined that it is unclear whether operations in those jurisdictions will produce taxable income in future years sufficient to realize the benefit of the losses in those jurisdictions. In addition, certain costs deducted for financial statement purposes are not deductible for tax purposes in some foreign jurisdictions, such as various employee benefit costs, resulting in a substantial increase to foreign taxable income. The Company’s deferred tax assets and liabilities at December 31, 2013 and 2012 consist of the following: December 31, (amounts in thousands) Assets Deferred compensation Loss carryforwards Accruals deductible for tax purposes when paid Depreciation Allowance for doubtful accounts State taxes Gross deferred tax assets Deferred tax asset valuation allowance Gross deferred tax assets less valuation allowance Liabilities Depreciation Other Gross deferred tax liabilities Net deferred tax assets Net deferred tax assets and liabilities are recorded as follows: Net current assets Net non-current assets Net non-current liabilities Net deferred tax assets 2013 2012 $ 8,005 $ 1,208 409 57 324 836 10,839 (2,170) 8,669 (965) (197) (1,162) 8,065 1,094 457 57 289 792 10,754 (2,269) 8,485 (820) (85) (905) 7,507 $ 7,580 1,113 $ 6,487 (93) $ 7,507 $ 1,145 6,435 — 7,580 $ $ In assessing the realizability of deferred tax assets, management considers, within each taxing jurisdiction, whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. Management considers the scheduled reversal of deferred tax liabilities, projected future taxable income, and tax planning strategies in making this assessment. Factors that may affect the Company’s ability to achieve sufficient forecasted taxable income in future periods may include, but are not limited to, the following: increased competition, a decline in sales or margins, a loss of market share, the availability of qualified professional staff, and a decrease in demand for IT services. Based upon the levels of historical taxable income and projections for future taxable income over the years in which the deferred tax assets are deductible, at December 31, 2013, management believes that it is more likely than not that the Company will realize the benefits, net of the established valuation allowance, of these deferred tax assets in the future. For tax purposes, the Company has various U.S. state net operating loss carryforwards which began to expire in 2011, and have approximately $0.1 million remaining. These net operating losses have a carryforward period of 5 to 20 years. The Netherlands net operating loss carryforward is approximately $1.6 million, and began to expire in 2014, while in the United Kingdom the net operating loss carryforward is approximately $3.5 million, and has no expiration date. 44 At December 31, 2013, the Company has a deferred tax asset before the valuation allowance in the United States resulting from net operating losses in various states of approximately $0.1 million, in the United Kingdom of approximately $0.7 million, and in the Netherlands of approximately $0.4 million. Management has analyzed each jurisdiction’s tax position, including forecasting potential taxable income in future years, and the expiration of the net operating loss carryforwards as applicable, and determined that it is unclear whether all of the deferred tax asset totaling $1.2 million will be realized at any point in the future. Accordingly, at December 31, 2013, the Company has offset most of the asset with a valuation allowance totaling $1.1 million, resulting in a net deferred tax asset from net operating loss carryforwards of approximately $0.1 million. During 2013, the net increase in the valuation allowance was less than $0.1 million. The Company files income tax returns in the U.S. federal jurisdiction, and various states and foreign jurisdictions. With few exceptions, the Company is no longer subject to U.S. federal, state and local, or non-U.S. income tax examinations by tax authorities for years prior to 2009. A reconciliation of unrecognized tax benefits for 2013 and 2012 is as follows: (amounts in thousands) Balance at January 1, 2012 Additions based on tax positions related to the current year Additions for tax positions of prior years Reductions for lapse of statute of limitations Settlements Balance at December 31, 2012 Additions based on tax positions related to the current year Additions for tax positions of prior years Reductions for lapse of statute of limitations Settlements Balance at December 31, 2013 $ 123 50 — — — 173 — — (24) (149) $ — No significant increase in the total amount of unrecognized tax benefits is expected within the next twelve months. The Company recognizes accrued interest and penalties related to unrecognized tax benefits in tax expense, as applicable. At December 31, 2013, the Company had no accrual for the payment of interest and penalties. The Company has established its unrecognized tax benefits based upon the anticipated outcome of tax positions taken for financial statement purposes compared with positions taken on the Company’s tax returns. The Company records the benefit for unrecognized tax benefits only when it is more likely than not that the position will be sustained upon examination by the taxing authorities. The Company reviews its unrecognized tax benefits on a quarterly basis. Such reviews include consideration of factors such as the cause of the action, the degree of probability of an unfavorable outcome, the Company’s ability to estimate the liability, and the timing of the liability and how it will impact the Company’s other tax attributes. At December 31, 2013, the Company believes it has adequately provided for its tax-related liabilities. At December 31, 2013, the undistributed earnings of foreign subsidiaries amounted to approximately $16.0 million. A deferred tax liability for the taxes related to these unremitted accumulated foreign earnings has not been provided for as the determination of the estimated liability is not practicable and because undistributed earnings of the Company’s foreign subsidiaries are considered to be indefinitely reinvested. Upon distribution of these earnings in the form of dividends or otherwise, the Company would be subject to both U.S. income taxes (subject to an adjustment for foreign tax credits) and withholding taxes payable to the various foreign countries. In 2013, 2012, and 2011, a total of 87,100, 461,000, and 465,000 shares of common stock, respectively, were issued through the exercise of non-qualified stock options or through the disqualifying disposition of incentive stock options. The tax benefit to the Company from these transactions, which was credited to capital in excess of par value rather than recognized as a reduction of income tax expense, was $0.5 million, $2.2 million, and $1.6 million in 2013, 2012, and 2011, respectively. These tax benefits have also been recognized in the consolidated balance sheets as a reduction of income taxes payable. 45 Net income tax payments during 2013, 2012, and 2011 totaled $6.5 million, $6.5 million, and $4.6 million, respectively. 6. Lease Commitments At December 31, 2013, the Company was obligated under a number of long-term operating leases, some of which contain renewal options with escalation clauses commensurate with local market fluctuations, however, generally limiting the increase to no more than 5.0% of the existing lease payment. Minimum future obligations under such leases as of December 31, 2013 are summarized as follows: (amounts in thousands) 2014 2015 2016 2017 2018 Later years Minimum future obligations $ 5,948 4,114 3,157 1,819 981 297 $ 16,316 The operating lease obligations relate to the rental of office space, office equipment, and automobiles leased in Europe. Total rental expense under such operating leases for 2013, 2012, and 2011 was approximately $7.0 million, $6.3 million, and $6.8 million, respectively. 7. Deferred Compensation Benefits The Company maintains a non-qualified defined-benefit Executive Supplemental Benefit Plan (ESBP) that provides certain former key executives with deferred compensation benefits, based on years of service and base compensation, payable during retirement. The plan was amended as of November 30, 1994, to freeze benefits for the participants in the plan at that time. Net periodic pension cost for the years ended December 31, 2013, 2012, and 2011 for the ESBP is as follows: Net Periodic Pension Cost—ESBP (amounts in thousands) Interest cost Amortization of actuarial loss Net periodic pension cost 2013 2012 2011 $ $ 243 $ 338 $ 191 279 434 $ 617 $ 408 208 616 The Company also retained a contributory defined-benefit plan for its previous employees located in the Netherlands (NDBP) when the Company disposed of its subsidiary, CTG Nederland, B.V. Benefits paid are a function of a percentage of career average pay. This plan was curtailed for additional contributions in January 2003. Net periodic pension cost was approximately $49,000, $118,000, and $77,000 for the years ending December 31, 2013, 2012 and 2011, respectively. 46 The change in benefit obligation and reconciliation of fair value of plan assets for the years ended December 31, 2013 and 2012 for the ESBP and NDBP are as follows: Changes in Benefit Obligation (amounts in thousands) Benefit obligation at beginning of period Interest cost Benefits paid Actuarial loss (gain) Effect of exchange rate changes Benefit obligation at end of period Reconciliation of Fair Value of Plan Assets Fair value of plan assets at beginning of period Actual return on plan assets Employer contributions Benefits paid Administrative costs Effect of exchange rate changes Fair value of plan assets at end of period Accrued benefit cost Accrued benefit cost is included in the consolidated balance sheet as follows: Current liabilities Non-current liabilities Discount rates: Benefit obligation Net periodic pension cost Salary increase rate Expected return on plan assets ESBP NDBP 2013 2012 2013 2012 $ 8,405 $ 9,508 $ 11,913 $ 7,925 243 (720) (429) — 338 (727) (714) — 333 (141) (939) 469 360 (113) 3,475 266 7,499 8,405 11,635 11,913 — — 720 (720) — — — — — 727 (727) — — — 8,143 7,811 351 — (141) 52 347 336 — (113) (57) 166 8,752 8,143 $ 7,499 $ 8,405 $ 2,883 $ 3,770 $ $ 704 6,795 $ $ 729 7,676 $ $ — $ — 2,883 $ 3,770 3.87% 3.02% —% —% 3.02% 3.71% —% —% 3.20% 2.80% —% 4.00% 2.80% 4.60% —% 4.00% For the ESBP, the accumulated benefit obligation at December 31, 2013 and 2012 was $7.5 million and $8.4 million, respectively. The amounts included in other comprehensive loss relating to the pension loss adjustment in 2013 and 2012, net of tax, were approximately $0.4 million and $0.6 million, respectively. The discount rate used in 2013 was 3.87%, which is reflective of a series of bonds that are included in the Moody’s Aa long-term corporate bond yield whose cash flow approximates the payments to participants under the ESBP for the remainder of the plan. This rate was an increase of 85 basis points from the rate used in the prior year and resulted in a decrease in the plan’s liabilities of approximately $0.5 million. Benefits paid to participants are funded by the Company as needed, and are expected to total approximately $0.7 million in 2014. The plan is deemed unfunded as the Company has not specifically identified Company assets to be used to discharge the deferred compensation benefit liabilities. The Company has purchased insurance on the lives of certain plan participants in amounts considered sufficient to reimburse the Company for the costs associated with the plan for those participants. The Company does not anticipate making contributions to the plan other than for current year benefit payments as required in 2014 or future years. For the NDBP, the accumulated benefit obligation at December 31, 2013 and 2012 was $11.6 million and $11.9 million, respectively. The discount rate used in 2013 was 3.20%, which is reflective of a series of corporate bonds whose cash flow approximates the payments to participants under the NDBP for the remainder of the plan. This rate was an increase of 40 basis points from the rate used in the prior year, and resulted in a decrease in the plan’s liabilities of $1.0 million in 2013. The assets for the NDBP are held by Aegon, a financial services firm located in the Netherlands. The assets for the plan are included in a general portfolio of government bonds, a portion of which is allocated to the NDBP 47 based upon the estimated pension liability associated with the plan. The fair market value of the plan’s assets equals the amount allocated to the NDBP in any given year. The fair value of the assets is determined using a Level 3 methodology (see note 1 “Summary of Significant Accounting Policies—Fair Value”). The calculation of fair value includes determining the present value of the future expected payments under the plan, including using assumptions such as expected market rates of return, equity and interest rate volatility, credit risk, correlations of market returns, and discount rates. In 2013 and 2012, the plan investments had a targeted minimum return to the Company of 4.0%, which is consistent with historical returns and the guaranteed 4.0% return guaranteed to the participants of the plan. The Company, in conjunction with Aegon, intends to maintain the current investment strategy of investing plan assets solely in government bonds in 2014. Anticipated benefit payments for the ESBP and the NDBP expected to be paid in future years are as follows: (amounts in thousands) 2014 2015 2016 2017 2018 2019 - 2023 Total ESBP NDBP $ 730 $ 716 651 631 629 2,863 $ 6,220 $ 164 168 186 209 256 1,641 2,624 For the ESBP and the NDBP, the amounts included in accumulated other comprehensive loss, net of tax, that have not yet been recognized as components of net periodic benefit cost as of December 31, 2013 are $1.3 million and $3.9 million, respectively, for unrecognized actuarial losses. The amounts included in accumulated other comprehensive loss, net of tax, that had not yet been recognized as components of net periodic benefit cost as of December 31, 2012 were $1.7 million and $4.8 million, respectively, also for unrecognized actuarial losses. The amounts recognized in other comprehensive loss, net of tax, for 2013, 2012, and 2011, which primarily consist of an actuarial gain (loss), totaled $1.3 million, $(2.8) million, and $(1.7) million, respectively. Net periodic pension benefit, and the amounts recognized in other comprehensive loss, net of tax, for the ESBP and the NDBP for 2013, 2012, and 2011 totaled $0.8 million, $2.1 million, and $1.1 million, respectively. The amounts in accumulated other comprehensive loss expected to be recognized as components of net periodic benefit cost during 2014 for the ESBP and the NDBP for unrecognized actuarial losses total $0.2 million. The Company also maintains the Key Employee Non-Qualified Deferred Compensation Plan for certain key executives. Company contributions to this plan, if any, are based on annually defined financial performance objectives. There were $0.3 million in contributions to the plan in 2013 for amounts earned in 2012, $0.4 million in contributions to the plan in 2012 for amounts earned in 2011, and $0.3 million in contributions to the plan in 2011 for amounts earned in 2010. The Company anticipates making contributions in 2014 totaling approximately $0.2 million to this plan for amounts earned in 2013. The investments in the plan are included in the total assets of the Company, and are discussed in note 3, “Investments.” During 2013 and 2012, some participants in the plan exchanged a portion of their investments for stock units which represent shares of the Company’s common stock. In exchange for the funds received, the Company issued shares out of treasury stock equivalent to the number of share units received by the participants. These shares of common stock are not entitled to any voting rights. The shares are being held by the Company, and will be released to the participants as prescribed by their payment elections under the plan. The Company maintains the Non-Employee Director Deferred Compensation Plan for its non-employee directors. Cash contributions were made to the plan for certain of these directors totaling less than $0.1 million for each of 2013, 2012 and 2011. At the time the contributions were made, one of the non-employee directors elected to exchange his cash contributions to the plan for the purchase of stock units which represent shares of the Company’s common stock. Consistent with the Key Employee Non-Qualified Deferred Compensation Plan, in exchange for funds received, the Company issued stock out of treasury stock equivalent to the number of share units received by the participant. These shares of common stock are not entitled to any voting rights. The shares are being held by the Company, and will be released to the non-employee director as prescribed by their payment election under the plan, as either shares of stock or the cash equivalent. 48 8. Employee Benefits 401(k) Profit-Sharing Retirement Plan The Company maintains a contributory 401(k) profit-sharing retirement plan covering substantially all U.S. employees. At its discretion, the Company may match up to 50% of the first 6% of eligible wages contributed by the participants. Company contributions, net of forfeitures, which currently consist of cash and may include the Company’s stock, were funded and charged to operations in the amounts of $2.4 million, $2.8 million, and $2.6 million for 2013, 2012, and 2011, respectively. Other Retirement Plans The Company maintains various other defined contribution retirement plans covering substantially all of the remaining European employees. Company contributions charged to operations were $0.1 million in each of 2013, 2012, and 2011. Employee Health Insurance The Company provides various health insurance plans for its employees, including a self-insured plan for its salaried employees in the U.S. The Company currently provides only limited health insurance coverage for its hourly employees in the U.S. Under recently issued legislation, the Company will be required to offer more extensive healthcare coverage to those employees in 2015, or pay penalties. 9. Shareholders’ Equity Employee Stock Purchase Plan Under the Company’s First Employee Stock Purchase Plan (ESPP), employees may apply up to 10% of their compensation to purchase the Company’s common stock. Shares are purchased at the closing market price on the business day preceding the date of purchase. At the Company's annual meeting in May 2012, the Company's shareholders approved the addition of 250,000 shares for this plan. As of December 31, 2013, approximately 242,000 shares remain unissued under the ESPP. During 2013, 2012, and 2011, approximately 19,000, 19,000, and 22,000 shares, respectively, were purchased under the ESPP at an average price of $19.72, $15.29, and $12.49 per share, respectively. Stock Trusts The Company maintains a Stock Employee Compensation Trust (SECT) to provide funding for existing employee stock plans and benefit programs. Shares of the Company’s common stock are purchased by and released from the SECT by the trustee of the SECT at the request of the compensation committee of the Board of Directors. As of December 31, 2013, all shares remaining in the SECT were unallocated and, therefore, are not considered outstanding for purposes of calculating earnings per share. There were no shares purchased or released by the SECT during 2013, 2012, or 2011, and there were 3.3 million shares in the SECT at each of December 31, 2013, 2012 and 2011. The Company created an Omnibus Stock Trust (OST) to provide funding for various employee benefit programs. Shares of the Company’s common stock are released from the OST by the trustee at the request of the compensation committee of the Board of Directors. There were no shares purchased or released by the OST during 2013, 2012, or 2011, and there were 59,000 shares in the OST at each of December 31, 2013, 2012 and 2011. Preferred Stock At December 31, 2013 and 2012, the Company had 2.5 million shares of par value $0.01 preferred stock authorized for issuance, but none outstanding. 49 10. Equity-Based Compensation The Company issues stock options and restricted stock in exchange for employee and director services. In accordance with current accounting standards, the calculated cost of its equity-based compensation awards is recognized in the Company’s consolidated statements of income over the period in which an employee or director is required to provide the services for the award. Compensation cost will not be recognized for employees or directors that do not render the requisite services. The Company recognizes the expense for equity-based compensation in its consolidated income statements on a straight-line basis based upon the number of awards that are ultimately expected to vest. Equity-based compensation expense, the corresponding tax benefit and net equity-based compensation expense for 2013, 2012 and 2011 are as follows: (amounts in thousands) Equity-based compensation expense Tax benefit Net equity-based compensation expense 2013 2012 2011 $ $ 2,647 $ 2,236 $ 1,654 935 788 566 1,712 $ 1,448 $ 1,088 On May 12, 2010, the shareholders approved the Company’s 2010 Equity Award Plan (2010 Plan). Under the provisions of the 2010 Plan, stock options, restricted stock, stock appreciation rights, and other awards may be granted or awarded to employees and directors of the company, as well as non-employees. The compensation committee of the Board of Directors determines the nature, amount, pricing and vesting of the grants or awards. All options and awards remain in effect until the earliest of the expiration, exercise, or surrender date. Options generally become exercisable in four equal installments, typically beginning one year from the date of grant, and expire no more than 15 years from the date of grant. A total of 900,000 shares may be granted or awarded under the 2010 plan, 216,000 of which are available for grant as of December 31, 2013. On April 26, 2000, the shareholders approved the Company’s 2000 Equity Award Plan (Equity Plan). Under the provisions of the Equity Plan, stock options, restricted stock, stock appreciation rights, and other awards could previously be granted or awarded to employees and directors of the Company. The compensation committee of the Board of Directors determined the nature, amount, pricing, and vesting of the grants or awards. All options and awards remain in effect until the earlier of the expiration, exercise, or surrender date. Options generally become exercisable in three or four equal annual installments, typically beginning one year from the date of grant, and expire no more than 15 years from the date of grant. In certain limited instances, options granted at fair market value were expected to vest nine and one-half years from the date of grant. There are no shares or options available for grant under this plan as of December 31, 2013. On April 24, 1991, the shareholders approved the Company’s 1991 Employee Stock Option Plan (1991 Plan). Under the provisions of the 1991 Plan, options could previously be granted to employees and directors of the Company. The exercise price for options granted under this plan was equal to or greater than the fair market value of the Company’s common stock on the date the option was granted. All options remain in effect until the earlier of the expiration, exercise, or surrender date. There are no shares or options available for grant under this plan as of December 31, 2013. Under the Company’s 1991 Restricted Stock Plan, a total of 800,000 shares of restricted stock may be granted to certain key employees, 180,000 of which are available for grant as of December 31, 2013. The Company utilizes the Black-Scholes option-pricing model to estimate the fair value of stock options granted on the date of grant. The per-option weighted-average fair value on the date of grant of stock options granted in 2013, 2012, and 2011 was $5.78, $5.47, and $4.57, respectively. The fair value of the options at the date of grant was estimated using the following weighted-average assumptions for the years ended December 31, 2013, 2012 and 2011: Expected life (years) Dividend yield Risk-free interest rate Expected volatility 2013 2012 2011 2.7 1.0% 0.4% 44.4% 2.7 0.0% 0.4% 61.3% 2.8 0.0% 1.0% 55.6% 50 The Company used historical volatility calculated using daily closing prices for its common stock over periods that match the expected term of the options granted to estimate the expected volatility for the grants made in 2011, 2012 and 2013. The risk-free interest rate assumption was based upon U.S. Treasury yields appropriate for the expected term of the Company’s stock options based upon the date of grant. The expected term of the stock options granted was based upon the options expected vesting schedule and historical exercise patterns. The expected dividend yield was based upon the Company’s recent history of paying dividends in 2013, and the expectation of paying dividends in the foreseeable future. During 2011, 2012 and 2013, the Company issued restricted stock to certain employees. The stock vests over a period of four years, with 25% of the stock issued vesting one year from the date of grant, and another 25% vesting each year thereafter until the stock is fully vested. The Company is recognizing compensation expense for these shares ratably over the expected term of the restricted stock, or four years. In the event the Company issued stock to its independent directors, the stock vests at retirement. As the directors are eligible for retirement from the Company’s Board of Directors at any point in time, the Company will recognize the expense associated with these shares on the date of grant. The shares of restricted stock issued are considered outstanding, can be voted, and are eligible to receive dividends, if any are paid. However, the restricted shares do not include a non-forfeitable right for the holder to receive dividends and none will be paid in the event the awards do not vest. Accordingly, only vested shares of outstanding restricted stock are included in the calculation of basic earnings per share. As of December 31, 2013, total remaining stock-based compensation expense for non-vested equity-based compensation was approximately $4.4 million, which is expected to be recognized on a weighted-average basis over the next 15 months. Historically, the Company has issued shares out of treasury stock or the SECT to fulfill the share requirements from stock option exercises and restricted stock grants. A summary of stock option activity under the 2010 Plan and Equity Plan is as follows: 2010 Plan Options Weighted- Average Exercise Price Equity Plan Options — 3,895,475 $ Weighted- Average Exercise Price Outstanding at December 31, 2010 — $ Granted Exercised Canceled or forfeited Expired Outstanding at December 31, 2011 Granted Exercised Canceled or forfeited Expired Outstanding at December 31, 2012 Granted Exercised Canceled or forfeited Expired Outstanding at December 31, 2013 Options Exercisable at December 31, 2013 275,500 $ 12.86 — $ — $ — (660,338) $ (10,000) $ 12.16 (55,687) $ — $ 265,500 $ 225,596 $ (20,750) $ (9,000) $ — $ 461,346 $ 207,000 $ (2,875) $ (5,000) $ — $ 660,471 $ 376,472 $ — 12.89 14.41 13.53 13.55 — 13.59 21.03 13.50 13.18 — 15.93 15.10 (4,375) $ 3,175,075 $ — $ (574,353) $ (13,175) $ (3,000) $ 2,584,547 $ — $ (107,775) $ (2,000) $ (2,625) $ 2,472,147 $ 2,408,223 $ 4.42 — 4.01 5.57 3.50 4.49 — 3.58 5.42 3.56 4.68 — 4.93 5.92 3.45 4.67 4.61 For 2013, there were 2,875 shares exercised under the 2010 plan, and the intrinsic value of those exercised shares was $17,000. There were 20,750 shares exercised under the 2010 plan in 2012, and the intrinsic value of those shares was $55,000. There were no shares exercised under the 2010 plan in 2011. For 2013, 2012, and 2011, the intrinsic value of the options exercised under the Equity Plan was $1.6 million, $7.4 million, and $6.0 million, respectively. At December 31, 2013, there are 141,880 options remaining outstanding under the 1991 Plan. There were no shares exercised under the 1991 Plan during 2012 and 2013, and the intrinsic value of the options exercised under the 1991 Plan for 2011 was $0.3 million. 51 A summary of restricted stock activity under the Equity Plan and the 1991 Restricted Stock Plan is as follows: Outstanding at December 31, 2010 Granted Released Canceled or forfeited Outstanding at December 31, 2011 Granted Released Canceled or forfeited Outstanding at December 31, 2012 Granted Released Canceled or forfeited Outstanding at December 31, 2013 Equity Plan Restricted Stock Weighted- Average Fair Value 5.01 1991 Restricted Stock Plan Weighted- Average Fair Value 5.83 221,500 $ 182,500 $ — $ — $ — $ 221,500 $ — $ (40,000) $ — $ 181,500 $ — $ (40,000) $ — $ 141,500 $ — — — 5.01 — 4.97 — 5.02 — 4.97 — 5.04 160,000 $ 12.19 (62,125) $ (18,000) $ 262,375 $ 127,500 $ (90,626) $ (7,500) $ 291,749 $ 98,000 $ (106,626) $ (1,600) $ 281,523 $ 5.54 8.88 9.57 15.04 8.38 11.14 12.29 20.68 10.77 18.04 15.75 Options Outstanding at December 31, 2013 A summary of stock options that were outstanding at December 31, 2013 for the 2010 Plan and the Equity Plan is as follows: Range of Exercise Prices: 2010 Plan $12.16 - $13.75 $15.04 - $15.90 $20.68 - $21.41 Equity Plan $2.35 - $3.26 $3.48 - $4.90 $5.25 - $7.18 Number of Options Outstanding Weighted Average Exercise Price Weighted Average Remaining Contractual Life in Years Aggregate Intrinsic Value 337,375 $ 116,096 $ 207,000 $ 660,471 $ 502,500 $ 1,258,597 $ 711,050 $ 2,472,147 $ 13.07 15.14 21.03 15.93 3.15 4.47 6.11 4.67 10.9 $ 1,943,340 8.8 11.7 428,741 — 10.7 $ 2,372,081 4.2 $ 7,878,874 4.1 6.1 18,074,077 9,046,238 4.7 $ 34,999,189 At December 31, 2013, there were also 141,880 options remaining outstanding under the 1991 stock option plan, with 127,000 options ranging in prices from $2.88 to $6.00, and 15,000 options ranging in prices from $16.19 to $26.06, all with a remaining average contractual life of 1.6 years, and having an intrinsic value of $1.7 million. 52 Options Exercisable at December 31, 2013 A summary of stock options that are exercisable at December 31, 2013 for the 2010 Plan and the Equity Plan is as follows: Range of Exercise Prices: 2010 Plan $12.16 - $13.75 $15.04 - $15.90 $20.68 - $21.41 Equity Plan $2.35 - $3.26 $3.48 - $4.90 $5.25 - $7.18 Number of Options Exercisable Weighted Average Exercise Price Weighted Average Remaining Contractual Life in Years Aggregate Intrinsic Value 263,750 $ 37,722 $ 75,000 $ 376,472 $ 502,500 $ 1,258,597 $ 647,126 $ 2,408,223 $ 13.27 15.34 21.41 15.10 3.15 4.47 6.00 4.61 11.7 $ 10.1 14.4 12.0 $ 1,466,612 131,704 — 1,598,316 7,878,875 4.2 $ 18,074,077 4.1 5.9 8,301,523 4.6 $ 34,254,475 At December 31, 2013, there were also 141,880 options exercisable under the 1991 stock option plan, with 127,000 options ranging in prices from $2.88 to $6.00, and 15,000 options ranging in prices from $16.19 to $26.06, all with a remaining average contractual life of 1.6 years, and having an intrinsic value of $1.7 million. The aggregate intrinsic values as calculated in the above charts detailing options that are outstanding and those that are exercisable, respectively, are based upon the Company’s closing stock price on December 31, 2013 of $18.83 per share. 11. Significant Customer International Business Machines Corporation (IBM) is the Company’s largest customer. In 2013, 2012, and 2011, IBM accounted for $101.0 million or 24.1%, $113.5 million or 26.7%, and $116.5 million or 29.4% of the Company’s consolidated revenue, respectively. In 2012, IBM spun its retail business off into another large company. While CTG retained the work, this reduced our revenue from IBM in 2012 by $3.2 million. The Company’s accounts receivable from IBM at December 31, 2013 and 2012 amounted to $11.0 million and $12.6 million, respectively. No other customer accounted for more than 10% of revenue in 2013, 2012, or 2011. In January 2014, IBM announced its intention to spin off its x86 server division to Lenovo. A portion of the Company's 2013 revenue from IBM was related to the x86 server division. The Company expects to retain a significant share of the revenue derived from the x86 server division despite the transition of the division from IBM to Lenovo. 12. Contingencies The Company and its subsidiaries are involved from time to time in various legal proceedings and tax audits arising in the ordinary course of business. At December 31, 2013 and 2012, the Company was in discussion with various governmental agencies relative to tax matters, including income, sales and use, and property and franchise taxes. The outcome of these audits and legal proceedings, as applicable, involving the Company and its subsidiaries cannot be predicted with certainty, and the amount of any liability that could arise with respect to such audits cannot be accurately predicted. However, as none of these matters are individually or in the aggregate significant, and as management has recorded an estimate of its potential liability for these audits at December 31, 2013 and 2012, and the Company does not have any open legal proceedings, the Company does not expect the conclusion of these matters to have a material adverse effect on the financial position, results of operations, or cash flows of the Company. 53 13. Enterprise-Wide Disclosures The Company operates in one industry segment, providing IT services to its clients. The services provided include managed and flexible staffing and the planning, design, implementation, and maintenance of comprehensive IT solutions. All of the Company’s revenue is generated from these services. CTG’s reportable information is based on geographical areas. The accounting policies of the individual geographical areas are the same as those described in note 1, “Summary of Significant Accounting Policies.” Financial Information About Geographic Areas 2013 2012 2011 (amounts in thousands) Revenue from External Customers: United States Belgium(1) Other European countries Other country Total foreign revenue Total revenue Long-lived Assets: United States Europe Total long-lived assets Deferred Tax Assets, Net of Valuation Allowance: United States Europe Other country $ 341,391 $ 355,022 $ 328,422 48,428 28,684 533 41,957 26,653 783 43,011 23,969 873 77,645 69,393 67,853 $ 419,036 $ 424,415 $ 396,275 $ $ $ 7,169 $ 6,102 $ 7,119 1,072 814 850 8,241 $ 6,916 $ 7,969 8,669 $ 8,485 $ 8,368 — — — — — — Total deferred tax assets, net $ 8,669 $ 8,485 $ 8,368 (1) Revenue for our Belgium operations has been disclosed separately as it exceeds 10% of consolidated revenue for certain of the years presented 54 14. Quarterly Financial Data (Unaudited) (amounts in thousands, except per-share data) 2013 Revenue Direct costs Gross profit Selling, general, and administrative expenses Operating income Interest and other expense, net Income before income taxes Provision for income taxes Net income Basic net income per share Diluted net income per share Cash dividend declared per share (amounts in thousands, except per-share data) 2012 Revenue Direct costs Gross profit Selling, general, and administrative expenses Operating income Interest and other income (expense), net Income before income taxes Provision for income taxes Net income Basic net income per share Diluted net income per share Cash dividend declared per share Quarters First Second Third Fourth Total $ 108,495 $ 107,117 $ 100,689 $ 102,735 $ 419,036 85,896 22,599 16,417 6,182 (109) 6,073 2,016 4,057 $ 0.26 $ 0.24 $ 84,470 22,647 16,248 6,399 (106) 6,293 2,238 79,506 21,183 15,129 6,054 (91) 5,963 2,100 80,455 22,280 16,188 6,092 330,327 88,709 63,982 24,727 (82) (388) 6,010 2,306 24,339 8,660 4,055 $ 3,863 $ 3,704 $ 15,679 0.26 $ 0.24 $ 0.25 $ 0.23 $ 0.24 $ 0.22 $ 1.02 0.92 0.05 $ 0.05 $ 0.05 $ 0.05 $ 0.20 $ $ $ $ Quarters First Second (1) Third Fourth (1) Total $ 103,367 $ 106,705 $ 106,418 $ 107,925 $ 424,415 81,515 21,852 16,253 5,599 (50) 5,549 2,189 3,360 $ 0.22 $ 0.20 $ 83,810 22,895 16,752 6,143 384 6,527 2,404 83,283 23,135 16,812 6,323 (68) 6,255 2,442 84,478 23,447 17,050 6,397 717 7,114 2,245 333,086 91,329 66,867 24,462 983 25,445 9,280 4,123 $ 3,813 $ 4,869 $ 16,165 0.27 $ 0.25 $ 0.25 $ 0.23 $ 0.32 $ 0.29 $ 1.07 0.96 — $ — $ — $ — $ — $ $ $ $ (1) Included in interest and other income is $0.4 million or $0.03 basic and diluted net income per share, and $0.8 million or $0.05 basic and diluted net income per share in the second and fourth quarters, respectively, for life insurance proceeds received for former Company executives that passed away during the respective quarters. 55 Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure None. Item 9A. Controls and Procedures Evaluation of Disclosure Controls and Procedures The Company’s management has evaluated, under the supervision and with the participation of the Company’s Chief Executive Officer and Chief Financial Officer, the effectiveness of the design and operations of the Company’s disclosure controls and procedures (as defined in Rule 13a-15(e) of the Exchange Act) as of the end of the period covered by this annual report. Based on that evaluation, the Company’s Chief Executive Officer and Chief Financial Officer have concluded that the Company’s disclosure controls and procedures were effective as of the end of the period covered by this annual report. (a) Management’s Annual Report on Internal Control Over Financial Reporting The Company’s management is responsible for establishing and maintaining an adequate system of internal control over financial reporting. Internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the Company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the Company are being made only in accordance with authorizations of management and directors of the Company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the Company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, a system of internal control over financial reporting can provide only reasonable assurance and may not prevent or detect misstatements. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation. Further, because of changes in conditions, effectiveness of internal control over financial reporting may deteriorate. Management of the Company conducted an evaluation of the effectiveness of the Company’s internal control over financial reporting based on the Internal Control-Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on that evaluation, the Company’s management did not identify any control deficiencies it considered to be material weaknesses under the rules specified by the Public Company Accounting Oversight Board’s Auditing Standard No. 5, and therefore concluded that its internal control over financial reporting was effective as of December 31, 2013. Our independent registered public accounting firm has issued an attestation report on the Company’s effectiveness of internal control over financial reporting. Their report appears in Item 9A(b), Attestation Report of the Registered Public Accounting Firm. 56 (b) Attestation Report of the Registered Public Accounting Firm Report of Independent Registered Public Accounting Firm The Board of Directors and Shareholders Computer Task Group, Incorporated: We have audited Computer Task Group, Incorporated’s internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control - Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO)”. Computer Task Group, Incorporated’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Annual Report on Internal Control Over Financial Reporting (Item 9A(a)). Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. In our opinion, Computer Task Group, Incorporated maintained, in all material respects, effective internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control - Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO)”. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of Computer Task Group, Incorporated as of December 31, 2013 and 2012, and the related consolidated statements of income, comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2013, and our report dated February 26, 2014 expressed an unqualified opinion on those consolidated financial statements. /s/ KPMG LLP Buffalo, New York February 26, 2014 57 (c) Changes in Internal Control Over Financial Reporting The Company reviews, revises and improves the effectiveness of the Company’s internal controls on a continuous basis. The Company’s management, including its Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the Company’s internal control over financial reporting as of the end of the period covered by this annual report. There were no changes in the Company’s internal control over financial reporting that occurred during the Company's last fiscal quarter, which ended on December 31, 2013, that materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting. Item 9B. Other Information None 58 PART III Item 10. Directors, Executive Officers and Corporate Governance The information required in response to this item is incorporated herein by reference to the information set forth under “Election of Directors,” “Section 16(a) Beneficial Ownership Reporting Compliance,” “The Board of Directors and Committees” in relation to the “Audit Committee” and “Nominating and Corporate Governance Committee and Director Nomination Process” subsections, and “Corporate Governance and Website Information” in the Company’s Proxy Statement for the Annual Meeting of Stockholders scheduled to be held on May 7, 2014 (Proxy Statement) to be filed with the SEC not later than 120 days after the end of the year ended December 31, 2013, except insofar as information with respect to executive officers is presented in Part I, Item 1 of this report pursuant to General Instruction G(3) of Form 10-K. Item 11. Executive Compensation The information required in response to this item is incorporated herein by reference to the information under the caption “The Board of Directors and Committees” and “Compensation Discussion and Analysis” (including all compensation tables) presented in the Proxy Statement. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Except as set forth below, the information required in response to this item is incorporated herein by reference to the information under the caption “Security Ownership of the Company’s Common Shares by Certain Beneficial Owners and by Management” presented in the Proxy Statement. The following table sets forth, as of December 31, 2013, certain information related to the Company’s compensation plans under which shares of its common stock are authorized for issuance: Equity compensation plans approved by security holders: 2010 Equity Award Plan 2000 Equity Award Plan 1991 Employee Stock Option Plan 1991 Restricted Stock Plan Equity compensation plans not approved by security holders: None Number of securities to be issued upon exercise of outstanding options, warrants and rights (a) Weighted-average exercise price of outstanding options, warrants and rights (b) Number of securities remaining available for future issuance under equity compensation plans (excluding securities listed in column (a)) (c) 660,471 $ 2,472,147 $ 141,880 $ — $ — $ 3,274,498 $ 15.93 4.67 7.49 — — 7.07 215,904 — — 180,350 — 396,254 At December 31, 2013, the Company did not have any outstanding rights or warrants. All outstanding awards are either stock options or restricted stock. Item 13. Certain Relationships and Related Transactions, and Director Independence The information required in response to this item is incorporated herein by reference to the information under the caption “Certain Relationships and Related Person Transactions,” "Audit Committee Review of Related Person Transactions," "The Board of Directors and Committees," and “Director Independence and Executive Sessions” presented in the Proxy Statement. Item 14. Principal Accounting Fees and Services The information required in response to this item is incorporated herein by reference to the information under the caption “Appointment of Auditors and Fees” presented in the Proxy Statement. 59 Item 15. Exhibits, Financial Statement Schedules PART IV (a) Index to Consolidated Financial Statements and Financial Statement Schedule (1) Financial Statements: Report of Independent Registered Public Accounting Firm Consolidated Statements of Income Consolidated Statements of Comprehensive Income Consolidated Balance Sheets Consolidated Statements of Cash Flows Consolidated Statements of Changes in Shareholders’ Equity Notes to Consolidated Financial Statements (2) Index to Consolidated Financial Statement Schedule Report of Independent Registered Public Accounting Firm on Financial Statement Schedule Financial statement schedule: Schedule II—Valuation and Qualifying Accounts (b) Exhibits The Exhibits to this annual report on Form 10-K are listed on the attached Exhibit Index 29 30 31 32 33 34 36 61 62 60 Report of Independent Registered Public Accounting Firm The Board of Directors and Shareholders Computer Task Group, Incorporated: Under date of February 26, 2014, we reported on the consolidated balance sheets of Computer Task Group, Incorporated and subsidiaries as of December 31, 2013 and 2012, and the related consolidated statements of income, comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2013, as contained in the annual report on Form 10-K for the year 2013. In connection with our audits of the aforementioned consolidated financial statements, we also audited the related consolidated financial statement schedule as listed in the accompanying index. This financial statement schedule is the responsibility of the Company’s management. Our responsibility is to express an opinion on this financial statement schedule based on our audits. In our opinion, such financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, present fairly, in all material respects, the information set forth therein. /s/ KPMG LLP Buffalo, New York February 26, 2014 61 COMPUTER TASK GROUP, INCORPORATED SCHEDULE II—VALUATION AND QUALIFYING ACCOUNTS (amounts in thousands) Balance at January 1 Additions Deductions Balance at December 31 2013 Accounts deducted from accounts receivable - Allowance for doubtful accounts Accounts deducted from deferred tax assets - Deferred tax asset valuation allowance 2012 Accounts deducted from accounts receivable - Allowance for doubtful accounts Accounts deducted from deferred tax assets - Deferred tax asset valuation allowance 2011 Accounts deducted from accounts receivable - Allowance for doubtful accounts Accounts deducted from deferred tax assets - Deferred tax asset valuation allowance Accounts deducted from other assets - Reserves $ $ $ $ $ $ $ 862 2,269 178 A 233 B — $ 1,040 (332) B $ 2,170 965 326 A (429) A $ 1,404 1,000 B (135) B $ 860 729 C (624) C $ 2,693 585 D (1,874) D $ 575 — (575) E $ 862 2,269 965 1,404 — A These balances primarily reflect additions to the allowance charged to expense resulting from the normal course of business, less deductions for recovery of accounts that were previously reserved, and additions and deductions for foreign currency translation B These balances primarily reflect additions for an increase in the valuation reserve associated with certain deferred tax assets related to the Netherlands defined-benefit plan C These balances primarily reflect additions to the allowance for a customer bankruptcy in the Company's 2011 fourth quarter, less deductions for accounts written off that were previously reserved, and additions and deductions for foreign currency translation D These balances primarily reflect additions for current year activity, deductions for the expiration of certain unused net operating losses, and additions and deductions for foreign currency translation E This balance reflects a deduction for amounts written off that were previously reserved 62 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES COMPUTER TASK GROUP, INCORPORATED By /s/ James R. Boldt James R. Boldt, Chairman and Chief Executive Officer Dated: February 26, 2014 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. (i) Principal Executive Officer Signature Title Chairman and Chief Executive Officer Date February 26, 2014 /s/ James R. Boldt James R. Boldt (ii) Principal Accounting and Principal Financial Officer Chief Financial Officer February 26, 2014 /s/ Brendan M. Harrington Brendan M. Harrington (iii) Directors /s/ Thomas E. Baker Director February 26, 2014 Thomas E. Baker /s/ James R. Boldt Director February 26, 2014 James R. Boldt /s/ Randall L. Clark Director February 26, 2014 Randall L. Clark /s/ David H. Klein Director February 26, 2014 David H. Klein /s/ William D. McGuire Director February 26, 2014 William D. McGuire /s/ Daniel J. Sullivan Director February 26, 2014 Daniel J. Sullivan 63 Exhibit 3. 4. 10. (a) (b) (a) (b) (c) (a) (b) (c) + (1) (2) EXHIBIT INDEX Description Restated Certificate of Incorporation of Registrant Restated By-laws of Registrant Restated Certificate of Incorporation of Registrant Restated By-laws of Registrant Specimen Common Stock Certificate Stock Employee Compensation Trust Agreement, dated May 3, 1994, between Registrant and Thomas R. Beecher, Jr., as trustee Demand Grid Note, dated October 29, 1997, between Registrant and Computer Task Group, Incorporated Stock Employee Compensation Trust Pledge Agreement, between the Registrant and Thomas R. Beecher, Jr., as Trustee of the Computer Task Group, Incorporated Stock Employee Compensation Trust Management contract or compensatory plan or arrangement Filed as an Exhibit to the Registrant’s Annual Report on Form 10-K for the year ended December 31, 2007, and incorporated herein by reference (file No. 001-09410 filed on March 10, 2008) Filed as an Exhibit to the Registrant’s Annual Report on Form 10-K for the year ended December 31, 2006, and incorporated herein by reference (file No. 001-09410 filed on March 7, 2007) Reference (1) (2) (1) (2) (2) (2) + (2) + (2) + 64 Exhibit 10. EXHIBIT INDEX (Continued) Description 2013 Key Employee Compensation Plans Reference (3) + Computer Task Group, Incorporated Non-Qualified Key Employee Deferred Compensation Plan 2007 Restatement Computer Task Group, Incorporated 1991 Restricted Stock Plan Computer Task Group, Incorporated 2000 Equity Award Plan Computer Task Group, Incorporated Executive Supplemental Benefit Plan 1997 Restatement First Amendment to the Computer Task Group, Incorporated Executive Supplemental Benefit Plan 1997 Restatement Compensation Arrangements for the Named Executive Officers Change in Control Agreement, dated January 1, 2009, between the Registrant and James R. Boldt, as amended and restated Employment Agreement, dated January 1, 2009, between the Registrant and James R. Boldt, as amended and restated Officer Change in Control Agreement Computer Task Group, Incorporated First Employee Stock Purchase Plan (Ninth Amendment and Restatement) Loan Agreement Dated April 21, 2005 By and Among Computer Task Group, Incorporated, Manufacturers and Traders Trust Company, and KeyBank National Association (2) + (1) + (4) + (1) + (1) + # + (5) + (5) + (5) + (6) + (7) Filed herewith Included in the Registrant’s definitive Proxy Statement dated April 2014 under the caption entitled “Baseline Compensation – Performance-Based Incentives - Annual Cash Incentive Compensation,” and incorporated herein by reference Filed as an Exhibit to the Registrant’s Form 8-K on November 18, 2008, and incorporated herein by reference (file No. 001-09410) Filed as an Exhibit to the Registrant’s Annual Report on Form 10-K for the year ended December 31, 2008, and incorporated herein by reference (file No. 001-09410 filed on February 25, 2009) Filed as Exhibit A to the Registrant's Proxy Statement on Schedule 14A dated April 4, 2012, for its Annual Meeting of Shareholders held on May 9, 2012 (file No. 001-09410 filed on April 4, 2012) Filed as an Exhibit to the Registrant’s Form 8-K on April 22, 2005, and incorporated herein by reference (file No. 001-09410) (d) (e) (f) (g) (h) (i) (j) (k) (l) (m) (n) (o) # (3) (4) (5) (6) (7) 65 Reference (8) (9) + (10) (11) + # (12) (13) # # # # # # # # # # # Exhibit 10. (p) 14. 21. 23. 31. 32. 101.INS 101.SCH 101.CAL 101.LAB 101.PRE 101.DEF (q) (r) (s) (t) (u) (a) (b) # (8) (9) (10) (11) (12) (13) EXHIBIT INDEX (Continued) Description Third Amendment to the Loan Agreement, dated February 4, 2008, among Computer Task Group, Incorporated, Manufacturers and Traders Trust Company and Key Bank National Association Computer Task Group, Incorporated 1991 Employee Stock Option Plan Fourth amendment to the Loan Agreement, dated December 23, 2010, among Computer Task Group, Incorporated, Manufacturers and Traders Trust Company, and Key Bank National Association Computer Task Group, Incorporated 2010 Equity Award Plan Fifth amendment to the Loan Agreement, dated February 13, 2013, among Computer Task Group, Incorporated, Manufacturers and Traders Trust Company and Key Bank National Association Computer Task Group, Incorporated Non-Employee Director Deferred Compensation Plan Code of Ethics Subsidiaries of the Registrant Consent of Experts and Counsel Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 XBRL Instance Document XBRL Taxonomy Extension Schema Document XBRL Taxonomy Extension Calculation Linkbase XBRL Taxonomy Extension Label Linkbase XBRL Taxonomy Extension Presentation Linkbase XBRL Taxonomy Extension Definition Linkbase Document Filed herewith Filed as an Exhibit to the Registrant’s Form 8-K on February 8, 2008, and incorporated herein by reference (file No. 001-09410) Filed as an Exhibit to the Registrant’s Annual Report on Form 10-K for the year ended December 31, 1996, and incorporated herein by reference (file No. 001-09410 filed on March 7, 2007) Filed as an Exhibit to the Registrant’s Form 8-K on December 28, 2010, and incorporated herein by reference (file No. 001-09410) Filed as Appendix B to the Registrant's Proxy Statement on Schedule 14A, dated April 2, 2010, for its Annual Meeting of Shareholders held on May 12, 2010 (file No. 001-09410 filed on March 31, 2010) Filed as Appendix A to the Registrant's Proxy Statement on Schedule 14A, dated April 2, 2010, for its Annual Meeting of Shareholders held on May 12, 2010 (file No. 001-09410 filed on March 31, 2010) Included at the internet address specified in the Registrant’s definitive Proxy Statement dated April 2014 under the caption entitled “Corporate Governance and Website Information,” and incorporated herein by reference 66 EXHIBIT 21 COMPUTER TASK GROUP, INCORPORATED SUBSIDIARIES OF COMPUTER TASK GROUP, INCORPORATED The following is a list of all of the subsidiaries of the Registrant as of December 31, 2013. All financial statements of such subsidiaries are included in the consolidated financial statements of the Registrant, and all of the voting securities of each subsidiary are by the Registrant: Subsidiary Computer Task Group of Delaware, Inc. CTG of Buffalo, Inc. Computer Task Group (Holdings) Ltd. Computer Task Group of Kansas, Inc. (a subsidiary of Computer Task Group (Holdings) Ltd.) Computer Task Group of Canada, Inc. Computer Task Group International, Inc. Computer Task Group Europe B.V. (a subsidiary of Computer Task Group International, Inc.) Computer Task Group (U.K.) Ltd. (a subsidiary of Computer Task Group Europe B.V.) Computer Task Group Belgium N.V. (a subsidiary of Computer Task Group Europe B.V.) CTG ITS S.A. (a subsidiary of Computer Task Group IT Solutions, S.A.) Computer Task Group of Luxembourg PSF (a subsidiary of Computer Task Group, Incorporated) Computer Task Group IT Solutions, S.A. (a subsidiary of Computer Task Group Luxembourg PSF.) e-trinity N.V. (a subsidiary of Computer Task Group Belgium N.V.) Quality4Care B.V.B.A. (a subsidiary of e-trinity N.V.) State/Country or Jurisdiction of Incorporation Delaware New York United Kingdom Missouri Canada Delaware The Netherlands United Kingdom Belgium Belgium Luxembourg Luxembourg Belgium Belgium Consent of Independent Registered Public Accounting Firm EXHIBIT 23 The Board of Directors Computer Task Group, Incorporated: We consent to the incorporation by reference in the registration statement on Form S-3 and No. 033-61493, 333-12237, 333-39936, 333-51162, 333-66766, 333-91148, 333-118314, 333-143080, 333-152827, 333-167461, 333-167462, and 333-183206 on Form S-8 of Computer Task Group, Incorporated of our reports dated February 26, 2014, with respect to the consolidated balance sheets of Computer Task Group, Incorporated and subsidiaries as of December 31, 2013 and 2012, and the related consolidated statements of income, comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2013, and the related financial statement schedule, and the effectiveness of internal control over financial reporting as of December 31, 2013, which reports appear in the December 31, 2013 annual report on Form of Computer Task Group, Incorporated. /s/ KPMG LLP Buffalo, New York February 26, 2014 I, James R. Boldt, certify that: CERTIFICATION EXHIBIT 31 (a) 1. 2. 3. 4. I have reviewed this report on Form 10-K of Computer Task Group, Incorporated; Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a. b. c. d. designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of the internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions): a. b. all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 26, 2014 /S/ JAMES R. BOLDT James R. Boldt Chairman and Chief Executive Officer I, Brendan M. Harrington, certify that: CERTIFICATION EXHIBIT 31 (b) 1. 2. 3. 4. I have reviewed this report on Form 10-K of Computer Task Group, Incorporated; Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a. b. c. d. designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of the internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions): a. b. all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 26, 2014 /S/ BRENDAN M. HARRINGTON Brendan M. Harrington Chief Financial Officer EXHIBIT 32 PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 (Subsections (a) and (b) of Section 1350, Chapter 63 of Title 18, United States Code) CERTIFICATION Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (subsections (a) and (b) of Section 1350, Chapter 63 of Title 18, United States Code), each of the undersigned officers of Computer Task Group, Incorporated, a New York corporation (the “Company”), does hereby certify with respect to the Annual Report of the Company on Form 10-K for the year ended December 31, 2013 as filed with the Securities and Exchange Commission (the “Form 10-K”) that: (1) the Form 10-K fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and (2) the information contained in the Form 10-K fairly presents, in all material respects, the financial condition and results of operations of the Company. A signed original of this written statement required by Section 906 has been provided to Computer Task Group, Incorporated and will be retained by Computer Task Group, Incorporated and furnished to the Securities and Exchange Commission or its staff upon request. Date: February 26, 2014 Date: February 26, 2014 /S/ JAMES R. BOLDT James R. Boldt Chairman and Chief Executive Officer /S/ BRENDAN M. HARRINGTON Brendan M. Harrington Chief Financial Officer Corporate Information Stock Market Information Transfer Agent and Registrar The Company’s common stock is traded on Computershare The NASDAQ Stock Market LLC under the Our Transfer Agent is responsible for our shareholder records, issuance of stock certiﬁcates, symbol CTG. Annual Meeting The annual meeting of shareholders has been scheduled for May 7, 2014 in Buffalo, New York for shareholders of record on March 28, 2014. Corporate Headquarters CTG 800 Delaware Avenue Buffalo, NY 14209-2094 (716) 882-8000 (800) 992-5350 CTG Europe Headquarters CTG Europe BV c/o Woluwelaan 140A 1831 Diegem, Belgium +32 (0)2 720 51 70 Company Certiﬁcations The Company has ﬁled all certiﬁcations provided by its Chief Executive Ofﬁcer and Chief Financial Ofﬁcer as required by the Sarbanes-Oxley Act of 2002. Form 10-K and Company Code of Ethics, Committee Charters, and Governance Policies Available Copies of the Company’s Form 10-K Annual Report, quarterly reports on Form 10-Q, current reports on Form 8-K, and all amendments to those reports including the Company’s code of ethics, committee charters, and governance policies which are ﬁled with the Securities and Exchange Commission, may be obtained without charge either through its website at www.ctg.com/ investors or upon written or verbal request to: Computer Task Group, Incorporated Investor Relations Department 800 Delaware Avenue Buffalo, NY 14209-2094 (716) 887-7400 and distribution of our dividends, if any, and the IRS Form 1099. Your requests, as shareholders, concerning these matters are most efﬁciently answered by corresponding directly with Computershare: First Class/Registered/Certiﬁed Mail: Courier Services: Computershare Investor Services Computershare Investor Services P.O. Box 30170 College Station, TX 77842-3170 211 Quality Circle, Suite 210 College Station, TX 77845 Shareholder Services Number: (800) 730-4001 Investor Centre Portal: www.computershare.com/investor Independent Registered Public Accounting Firm KPMG LLP 12 Fountain Plaza, Suite 601 Buffalo, NY 14202 Forward-looking Information This annual report on Form 10-K contains forward-looking statements made by the management of Computer Task Group, Incorporated (“CTG,” “the Company” or “the Registrant”) that are subject to a number of risks and uncertainties. These forward-looking statements are based on information as of the date of this report. The Company assumes no obligation to update these statements based on information from and after the date of this report. Generally, forward-looking statements include words or phrases such as “anticipates,” “believes,” “estimates,” “expects,” “intends,” “plans,” “projects,” “could,” “may,” “might,” “should,” “will” and words and phrases of similar impact. The forward-looking statements include, but are not limited to, statements regarding future operations, industry trends or conditions and the business environment, and statements regarding future levels of, or trends in, revenue, operating expenses, capital expenditures, and ﬁnancing. The forward-looking statements are made pursuant to safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Numerous factors could cause actual results to differ materially from those in the forward-looking statements, including the following: (i) the availability to CTG of qualiﬁed professional staff, (ii) domestic and foreign industry competition for customers and talent, (iii) the Company’s ability to protect conﬁdential client data, (iv) the partial or complete loss of the revenue the Company generates from International Business Machines Corporation (IBM), (v) risks associated with operating in foreign jurisdictions, (vi) renegotiations, nulliﬁcation, or breaches of contracts with customers, vendors, subcontractors or other parties, (vii) the change in valuation of recorded goodwill balances, (viii) the impact of current and future laws and government regulation, as well as repeal or modiﬁcation of such, affecting the information technology (IT) solutions and stafﬁng industry, taxes and the Company’s operations in particular, (ix) industry and economic conditions, including ﬂuctuations in demand for IT services, (x) consolidation among the Company’s competitors or customers, (xi) the need to supplement or change our IT services in response to new offerings in the industry, and (xii) the risks described in Item 1A of this annual report on Form 10-K and from time to time in the Company’s reports ﬁled with the Securities and Exchange Commission (SEC). Board of Directors and Officers Directors Thomas E. Baker Retired Partner, PricewaterhouseCoopers James R. Boldt Chairman and Chief Executive Ofﬁ cer of CTG Randall L. Clark Chairman of Dunn Tire LLC David H. Klein Former Chief Executive Ofﬁ cer of Lifetime Healthcare Companies Revenue (in millions) $396.3 $424.4 $419.0 5.8% 5.9% Operating Margin 4.9% Net Income Per Diluted Share $0.96 $0.92 $0.88* $0.71 2011 2012 2013 2011 2012 2013 2011 2012 2013 * Excluding non-operational gains from insurance proceeds of 71/2 cents per diluted share 500 400 300 6 5 4 William D. McGuire Former President and Chief Executive Ofﬁ cer of Kaleida Health 200 3 Daniel J. Sullivan Former President and Chief Executive Ofﬁ cer of FedEx Ground 2 Ofﬁ cers 100 0 08 11 12 13 1 0 08 11 12 13 1.0 0.8 0.6 0.4 0.2 0.0 08 11 12 12b 13 James R. Boldt Chairman and Chief Executive Ofﬁ cer Michael J. Colson Senior Vice President, Solutions Arthur W. Crumlish Senior Vice President and General Manager, Strategic Stafﬁ ng Services Filip J.L. Gydé Senior Vice President and General Manager, CTG Europe Brendan M. Harrington Senior Vice President and Chief Financial Ofﬁ cer John M. Laubacker Treasurer Peter P. Radetich Senior Vice President, Secretary, and General Counsel Ted Reynolds Vice President, Health Solutions Elizabeth Martin Savino Vice President, Human Resources 800 Delaware Avenue Buffalo, New York 14209-2094 716.882.8000 | 800.992.5350 www.ctg.com 29b26g 002CSN386C

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