CorVel Corporation | 2012 Annual Report and Form10K 2012 The Year in Review years of growth and innovation It was a year of continued growth in CorVel’s trend-setting Enterprise Comp claims management service. Company revenues reached record levels as we continued to invest at an accelerated pace in our technologies. As one of the leading claims management organizations in the country, by year-end CorVel was increasingly recognized by major insurers and national brokerage firms. Integrating multiple service components on a single systems platform is enabling more fluid management of claims and improved clinical modeling. Our product line was extended as we further developed liability claims management to meet the needs of large national employers. Our Company continues to be a leading partner with major insurers. CorVel’s Pharmacy Benefits Management program (PBM) achieved industry leading results, leveraging its integration with our Medical Bill Review services. PBM and Directed Care Network volume grew rapidly as our supporting systems increasingly differentiated their performance. We expect to continue expanding our use of mobile computing technologies to facilitate the connecting of patients to providers. Enhanced Medical Review services, particularly in the inpatient care marketplace, also reached record levels. These specialty services are receiving increasing recognition from large healthcare insurers. For the last two years the Company had accelerated its investment in technology and the ongoing launch of Enterprise Comp services. These efforts advanced our arrival as a leading claims administrator. Our most recent initiatives have been established and the investment rate is expected to normalize. We’ll be lowering expenses and focusing on productivity in the next phase of our strategy. We expect the pace of change in both our industry and more broadly, in all of financial services, to continue and even to accelerate. Advances in mobile computing and the related telecommunications support activities promise a coming period of rapid evolution in banking and insurance. CorVel has invested in mobile computing and plans to deploy these emerging technologies. Faster and easy-to-access transaction processing should impact much of commerce, including the insurance industry. In the past year the Company focused on two applications integral to its case management and claims reporting capabilities. Some ask if this is a business or a passion. A business it is, but business will not take our measure. In difficulty, passion wills the endurance to find our tomorrows. This last year we lost Mary Walters, one of our most passionate champions. Mary focused on the possibilities in life and reminded us to care for those who share our journey. Mary’s team has often pioneered new services for the Company. Though technology investments form the foundation of our strategy, the clients, patients, providers and associates of CorVel make ours an exciting and promising undertaking and we thank them all for their many contributions. Gordon Clemons Chairman and CEO www.corvel.com L01A_f9 CV-643_Corvel_012_AR_ID5.indd 1-3 L01A_f9 CV-643_Corvel_012_AR_ID5.indd 1-3 6/15/12 7:05 AM 6/15/12 7:05 AM CorVel Corporation | 2012 Annual Report and Form10K 2012 The Year in Review years of growth and innovation It was a year of continued growth in CorVel’s trend-setting Enterprise Comp claims management service. Company revenues reached record levels as we continued to invest at an accelerated pace in our technologies. As one of the leading claims management organizations in the country, by year-end CorVel was increasingly recognized by major insurers and national brokerage firms. Integrating multiple service components on a single systems platform is enabling more fluid management of claims and improved clinical modeling. Our product line was extended as we further developed liability claims management to meet the needs of large national employers. Our Company continues to be a leading partner with major insurers. CorVel’s Pharmacy Benefits Management program (PBM) achieved industry leading results, leveraging its integration with our Medical Bill Review services. PBM and Directed Care Network volume grew rapidly as our supporting systems increasingly differentiated their performance. We expect to continue expanding our use of mobile computing technologies to facilitate the connecting of patients to providers. Enhanced Medical Review services, particularly in the inpatient care marketplace, also reached record levels. These specialty services are receiving increasing recognition from large healthcare insurers. For the last two years the Company had accelerated its investment in technology and the ongoing launch of Enterprise Comp services. These efforts advanced our arrival as a leading claims administrator. Our most recent initiatives have been established and the investment rate is expected to normalize. We’ll be lowering expenses and focusing on productivity in the next phase of our strategy. We expect the pace of change in both our industry and more broadly, in all of financial services, to continue and even to accelerate. Advances in mobile computing and the related telecommunications support activities promise a coming period of rapid evolution in banking and insurance. CorVel has invested in mobile computing and plans to deploy these emerging technologies. Faster and easy-to-access transaction processing should impact much of commerce, including the insurance industry. In the past year the Company focused on two applications integral to its case management and claims reporting capabilities. Some ask if this is a business or a passion. A business it is, but business will not take our measure. In difficulty, passion wills the endurance to find our tomorrows. This last year we lost Mary Walters, one of our most passionate champions. Mary focused on the possibilities in life and reminded us to care for those who share our journey. Mary’s team has often pioneered new services for the Company. Though technology investments form the foundation of our strategy, the clients, patients, providers and associates of CorVel make ours an exciting and promising undertaking and we thank them all for their many contributions. Gordon Clemons Chairman and CEO www.corvel.com L01A_f9 CV-643_Corvel_012_AR_ID5.indd 1-3 L01A_f9 CV-643_Corvel_012_AR_ID5.indd 1-3 6/15/12 7:05 AM 6/15/12 7:05 AM CorVel Corporation is a national provider of industry leading risk management solutions for employers, third party administrators, insurance companies, and government agencies seeking to control costs and promote positive outcomes. CorVel is the only independent, publicly traded claims management and cost containment provider. This is a testament to our financial strength and long sustained executive leadership. We are on the technology forefront and continue investments in our proprietary systems, including mobile applications. 80,000 Claims Managed Each Year years of record performance CorVel launched its industry leading risk management technology platform, CareMC in 1999. In 1991, CorVel became a publicly held company. Revenues exceeded $46 million by 1992. 13.5% Compounded Annual Growth Rate $500 400 300 200 100 $0 CorVel is forward thinking, but still holds traditional values in our business approach. No debt and national resources combined with local expertise allows CorVel to deliver industry leading solutions. $9 billion Medical Charges Reviewed Each Year $4 billion Annual Bill Review Savings $413MILLION Annual Revenue FYE 2012 In August 2011, CorVel celebrated twenty years as a publicly traded company by ringing the opening bell at the NASQAQ market site. 2,000 Clients Nationwide 15% Compounded Annual Growth Rate of Stock Price 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 $400 300 200 100 $0 $60 40 20 $0 Revenue (in millions) Annual Revenue Per Q4 Weighted Shares Earnings Per Share (in dollars) $40 30 20 10 $0 94 96 98 00 02 04 06 08 10 12 $2.50 2.00 1.50 1.00 0.50 $0 94 96 98 00 02 04 06 08 10 12 94 96 98 00 02 04 06 08 10 12 Stock Price (split adjusted) Return on Equity (%) Q4 Weighted Shares (in millions) 30% 20 10 0% 94 96 98 00 02 04 06 08 10 12 Independent Auditors Haskell & White LLP Irvine, CA Independent Auditors Stock Symbol Haskell & White LLP Irvine, CA The common stock of CorVel Corporation is traded on the Stock Symbol NASDAQ Global Select Market under the stock symbol CRVL. The common stock of CorVel Corporation is traded on the NASDAQ Global Select Market under the stock symbol CRVL. Form 10K CorVel Corporation Annual Report on Form 10K fi led with the Securities and Exchange Commission may be obtained without charge by contacting Investor Relations. 24 18 12 6 0 94 96 98 00 02 04 06 08 10 12 Form 10K CorVel Corporation Annual Report on Form 10K fi led with the Securities and Investor Relations Exchange Commission may be obtained without charge CorVel Corporation by contacting: 2010 Main Street Suite 600 Irvine, California 92614 Investor Relations Telephone: 888.7.CORVEL CorVel Corporation 2010 Main Street www.corvel.com/ar2012 Suite 600 Irvine, California 92614 investor_relations@corvel.com Telephone: 888.7.CORVEL www.corvel.com/ar2012 investor_relations@corvel.com 94 96 98 00 02 04 06 08 10 12 Corporate Address CorVel Corporation 2010 Main Street Suite 600 Corporate Address Irvine, California 92614 CorVel Corporation Telephone: 888.7.CORVEL 2010 Main Street Suite 600 Irvine, California 92614 Transfer Agent and Registrar Telephone: 888.7.CORVEL Computershare Investor Services Canton, Massachusetts Transfer Agent and Registrar Computershare Investor Services Canton, Massachusetts Counsel Dorsey & Whitney, LLP Counsel Irvine, California Dorsey & Whitney, LLP Costa Mesa, California L01A_f9 CV-643_Corvel_012_AR_ID5.indd 4-6 L01A_f9 CV-643_Corvel_012_AR_ID5.indd 4-6 6/15/12 7:05 AM 6/15/12 7:05 AM CorVel Corporation is a national provider of industry leading risk management solutions for employers, third party administrators, insurance companies, and government agencies seeking to control costs and promote positive outcomes. CorVel is the only independent, publicly traded claims management and cost containment provider. This is a testament to our financial strength and long sustained executive leadership. We are on the technology forefront and continue investments in our proprietary systems, including mobile applications. 80,000 Claims Managed Each Year years of record performance CorVel launched its industry leading risk management technology platform, CareMC in 1999. In 1991, CorVel became a publicly held company. Revenues exceeded $46 million by 1992. 13.5% Compounded Annual Growth Rate $500 400 300 200 100 $0 CorVel is forward thinking, but still holds traditional values in our business approach. No debt and national resources combined with local expertise allows CorVel to deliver industry leading solutions. $9 billion Medical Charges Reviewed Each Year $4 billion Annual Bill Review Savings $413MILLION Annual Revenue FYE 2012 In August 2011, CorVel celebrated twenty years as a publicly traded company by ringing the opening bell at the NASQAQ market site. 2,000 Clients Nationwide 15% Compounded Annual Growth Rate of Stock Price 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 $400 300 200 100 $0 $60 40 20 $0 Revenue (in millions) Annual Revenue Per Q4 Weighted Shares Earnings Per Share (in dollars) $40 30 20 10 $0 94 96 98 00 02 04 06 08 10 12 $2.50 2.00 1.50 1.00 0.50 $0 94 96 98 00 02 04 06 08 10 12 94 96 98 00 02 04 06 08 10 12 Stock Price (split adjusted) Return on Equity (%) Q4 Weighted Shares (in millions) 30% 20 10 0% 94 96 98 00 02 04 06 08 10 12 Independent Auditors Haskell & White LLP Irvine, CA Independent Auditors Stock Symbol Haskell & White LLP Irvine, CA The common stock of CorVel Corporation is traded on the Stock Symbol NASDAQ Global Select Market under the stock symbol CRVL. The common stock of CorVel Corporation is traded on the NASDAQ Global Select Market under the stock symbol CRVL. Form 10K CorVel Corporation Annual Report on Form 10K fi led with the Securities and Exchange Commission may be obtained without charge by contacting Investor Relations. 24 18 12 6 0 94 96 98 00 02 04 06 08 10 12 Form 10K CorVel Corporation Annual Report on Form 10K fi led with the Securities and Investor Relations Exchange Commission may be obtained without charge CorVel Corporation by contacting: 2010 Main Street Suite 600 Irvine, California 92614 Investor Relations Telephone: 888.7.CORVEL CorVel Corporation 2010 Main Street www.corvel.com/ar2012 Suite 600 Irvine, California 92614 investor_relations@corvel.com Telephone: 888.7.CORVEL www.corvel.com/ar2012 investor_relations@corvel.com 94 96 98 00 02 04 06 08 10 12 Corporate Address CorVel Corporation 2010 Main Street Suite 600 Corporate Address Irvine, California 92614 CorVel Corporation Telephone: 888.7.CORVEL 2010 Main Street Suite 600 Irvine, California 92614 Transfer Agent and Registrar Telephone: 888.7.CORVEL Computershare Investor Services Canton, Massachusetts Transfer Agent and Registrar Computershare Investor Services Canton, Massachusetts Counsel Dorsey & Whitney, LLP Counsel Irvine, California Dorsey & Whitney, LLP Costa Mesa, California L01A_f9 CV-643_Corvel_012_AR_ID5.indd 4-6 L01A_f9 CV-643_Corvel_012_AR_ID5.indd 4-6 6/15/12 7:05 AM 6/15/12 7:05 AM UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-K FOR ANNUAL AND TRANSITION REPORTS PURSUANT TO SECTIONS 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Í ‘ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended March 31, 2012 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 0-19291 CorVel Corporation (Exact name of registrant as specified in its charter) Delaware (State or other jurisdiction of incorporation or organization) 2010 Main Street, Suite 600, Irvine, California (Address of principal executive offices) 33-0282651 (I.R.S. Employer Identification Number) 92614 (Zip Code) Registrant’s telephone number, including area code: (949) 851-1473 Securities registered pursuant to Section 12(b) of the Act: Title of each class: Common Stock Name of each exchange on which registered: The NASDAQ Global Select Market, LLC Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act Yes ‘ Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act Yes ‘ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. Yes Í No ‘ No Í No Í Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes Í No ‘ Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. Í Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. Large accelerated filer ‘ Non-accelerated filer ‘ Accelerated filer Í Smaller reporting company ‘ Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ‘ State the aggregate market value of the voting and non-voting common equity held by non-affiliates computed by reference to the price at which the common equity was last sold, or the average bid and asked price of such common equity, as of the last business day of the Registrant’s most recently completed second fiscal quarter: No Í As of September 30, 2011, the aggregate market value of the Registrant’s voting and non-voting common equity held by non-affiliates of the Registrant was approximately $267,958,000 based on the closing price per share of $42.50 for the Registrant’s common stock as reported on the Nasdaq Global Select Market on such date multiplied by 6,312,329 shares (total outstanding shares of 11,465,181 less 5,152,852 shares held by affiliates) of the Registrant’s common stock which were outstanding on such date. For the purposes of the foregoing calculation only, all of the Registrant’s directors, executive officers and persons known to the Registrant to hold ten percent or greater of the Registrant’s outstanding common stock have been excluded in that such persons may be deemed to be affiliates. This determination of affiliate status is not necessarily a conclusive determination for other purposes. Indicate the number of shares outstanding of each of the Registrant’s classes of common stock, as of the latest practicable date: As of June 3, 2012, there were 11,257,348 shares of the Registrant’s common stock, par value $0.0001 per share, outstanding. DOCUMENTS INCORPORATED BY REFERENCE Information required by Items 10 through 14 of Part III of this Form 10-K, to the extent not set forth herein, is incorporated herein by reference to portions of the Registrant’s definitive proxy statement for the Registrant’s 2012 Annual Meeting of Stockholders, which will be filed with the Securities and Exchange Commission not later than 120 days after the end of the fiscal year ended March 31, 2012. Except with respect to the information specifically incorporated by reference in this Form 10-K, the Registrant’s definitive proxy statement is not deemed to be filed as a part of this Form 10-K. CORVEL CORPORATION 2012 FORM 10-K ANNUAL REPORT TABLE OF CONTENTS PART I Item 1. Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 1A. Risk Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 1B. Unresolved Staff Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 2. Item 3. Legal Proceedings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 4. Mine Safety Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 6. Selected Financial Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations . . . . Item 7A. Quantitative and Qualitative Disclosures About Market Risk . . . . . . . . . . . . . . . . . . . . . . . . . . . . Financial Statements and Supplementary Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 8. Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure . . . . Item 9A. Controls and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9B. Other Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART III Item 10. Directors, Executive Officers and Corporate Governance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 11. Executive Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 13. Certain Relationships and Related Transactions, and Director Independence . . . . . . . . . . . . . . . . Principal Accounting Fees and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 14. Item 15. Exhibits, Financial Statement Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART IV Page 2 10 18 18 18 19 20 22 22 22 22 22 22 23 23 23 23 23 24 24 31 i In this report, the terms “CorVel”, “Company”, “we”, “us”, and “our” refer to CorVel Corporation and its subsidiaries. CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS This report contains forward-looking statements within the meaning of the Securities Act of 1933, as amended, and the Securities Exchange Act of 1934, as amended (the “Exchange Act”), including, but not limited to, the statements about our plans, strategies and prospects under the headings “Business” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and elsewhere in this report. Words such as “anticipates”, “expects”, “intends”, “plans”, “predicts”, “believes”, “seeks”, “estimates”, “may”, “will”, “should”, “would”, “could”, “potential”, “continue”, “strive”, “ongoing” and variations of these words or similar expressions are intended to identify forward-looking statements. These forward-looking statements are based on management’s current expectations, estimates and projections about our industry, management’s beliefs, and certain assumptions made by management, and we can give no assurance that we will achieve our plans, intentions or expectations. Certain important factors could cause actual results to differ materially from the forward-looking statements we make in this report. Representative examples of these factors include (without limitation): • General industry and economic conditions; • Cost of capital and capital requirements; • Competition from other managed care companies; • The Company’s ability to renew and/or maintain contracts with its customers on favorable terms or at all; • The ability to expand certain areas of the Company’s business; • Possible litigation and legal liability in the course of operations, and the Company’s ability to settle or otherwise resolve such litigation; • The ability of the Company to produce market-competitive software; • Increases in operating expenses, including employee wages and benefits; • Changes in regulations affecting the workers’ compensation, insurance and healthcare industries in general; • The ability to attract and retain key personnel; • Shifts in customer demands; and • The availability of financing in the amounts, at the times, and on the terms necessary to support the Company’s future business. The section entitled “Risk Factors” set forth in this report discusses these and other important risk factors that may affect our business, results of operations and financial condition. The factors listed above and the factors described under the heading “Risk Factors” and similar discussions in our other filings with the Securities and Exchange Commission are not necessarily all of the important factors that could cause actual results to differ materially from those expressed in any of our forward-looking statements. Other unknown or unpredictable factors also could have material adverse effects on our future results. Investors should consider these factors before deciding to make or maintain an investment in our securities. The forward-looking statements included in this annual report on Form 10-K are based on information available to us as of the date of this annual report. We expressly disclaim any intent or obligation to update any forward-looking statements to reflect subsequent events or circumstances. 1 Item 1. Business. INTRODUCTION PART I CorVel is a national provider of risk management solutions to employers, third party administrators, insurance companies and government agencies. CorVel specializes in applying advanced communication and information technology to improve healthcare management for workers’ compensation, group health, auto and liability claims management. The Company’s associates nationwide work side by side with customers to deliver innovative, tailored solutions to manage risk and keep customers ahead of their costs. The Company’s services include claims management, bill review, preferred provider networks, utilization management, claims management, case management, pharmacy services, directed care and Medicare services. CorVel offers its services as a bundled solution (i.e. claims management), as a standalone service, or as add-on services to existing customers. Customers of the Company that do not purchase a bundled solution generally use another provider, use an in-house solution, or choose not to utilize such a service to manage their workers’ compensation costs. When customers purchase several products from CorVel, the pricing of the products sold is generally the same as if the product were sold on an individual basis. Bundled products are generally delivered in the same accounting period. The Company was incorporated in Delaware in 1987, and its principal executive offices are located at 2010 Main Street, Suite 600, Irvine, California, 92614. The Company’s telephone number is 949-851-1473. INDUSTRY OVERVIEW Workers’ compensation is a federally mandated, state-legislated, insurance program that requires employers to fund medical expenses, lost wages and other costs resulting from work-related injuries and illnesses. Workers’ compensation benefits and arrangements vary extensively on a state-by-state basis and are often highly complex. State statutes and court decisions control many aspects of the compensation process, including claims handling, impairment or disability evaluation, dispute settlement, benefit amount guidelines and cost-control strategies. In addition to the compensation process, cost containment and claims management continue to be significant employer concerns and many look to managed care vendors and third party administrators for cost savings solutions. The Company believes that cost drivers in workers’ compensation include: implementing effective return to work and transitional duty programs, coordinating medical care, medical cost management, recognizing fraud and abuse, and improving communications with injured workers. CorVel provides solutions using a holistic approach to cost containment and by looking at a complete savings solutions. Often one of the biggest cost drivers is not recognizing a complex claim at the onset of an injury often resulting in claims being open longer and resulting in delayed return to work. CorVel uses an integrated claims model that controls claims costs by advocating medical management at the onset of the injury to decrease administrative costs and to shorten the length of the disability. Some states have adopted legislation for managed care organizations (MCO) in an effort to allow employers to control their worker’s compensation costs. A managed care plan is organized to serve the medical needs of injured workers in an efficient and cost-effective manner by managing the delivery of medical services through appropriate health care professionals. CorVel is registered wherever legislation mandates, where it is beneficial for the Company to obtain a license, or where the MCO is an effective utilized mandate. Since MCO legislation varies by state, CorVel’s state offerings vary as well. CorVel continually evaluates new legislation to ensure it is in compliance and can offer services to its customers and prospects. FISCAL 2012 DEVELOPMENTS Company Stock Repurchase Program During fiscal 2012, the Company continued to repurchase shares of its common stock under a plan originally approved by the Company’s Board of Directors in 1996. In February 2012, the Company’s Board of Directors increased the number of shares authorized to be repurchased over the life of the plan by 1,000,000 shares to 16,000,000 shares. During fiscal 2012, the Company spent $21.6 million to repurchase 461,938 shares 2 of its common stock. Since commencing this program in the fall of 1996, the Company has repurchased 14,953,101 shares of its common stock through March 31, 2012, at a cost of $271 million. These repurchases were funded primarily from the Company’s operating cash flows. BUSINESS — SERVICES The Company offers services in two general categories, network solutions and patient management, to assist its customers in managing the increasing medical costs of workers’ compensation, group health and auto insurance, and monitoring the quality of care provided to claimants. CorVel reduces claims costs by advocating medical management at the onset of an injury to decrease administrative costs and to shorten the length of the disability. These solutions offer personalized treatment programs that use precise treatment protocols to advocate timely, quality care for injured workers. Network Solutions CorVel offers a complete medical savings solution for all in-network and out-of-network medical bills true line item review, professional nurse review and including PPO management, medical bill repricing, automated adjudication. Each feature focuses on maximizing savings opportunities and increasing efficiencies. Bill Review Many states have adopted fee schedules, which regulate the maximum allowable fees payable under workers’ compensation, for procedures performed by a variety of health treatment providers. Developed in 1989, CorVel’s proprietary bill review and claims management technology automates the review process to provide customers with a faster turnaround time, more efficient bill review and a higher total savings. CorVel’s artificial intelligence engine includes over ten million individual rules, which creates a comprehensive review process and greater efficiencies than traditional bill review services. Payors are able to review and approve bills online as well as access savings reports through an online portal, CareMC. The process is paperless, through scanning and electronic data interface (“EDI”), while proving to be cost effective and efficient. CorVel’s solutions are fully customizable and can be tailored to meet unique payor requirements. Bill Review Services include: • Coding review and rebundling • Reasonable and customary review • Fee schedule analysis • Out-of-network bill review • Pharmacy review • PPO management • Repricing PPO Management PPOs are groups of hospitals, physicians and other healthcare providers that offer services at pre-negotiated rates to employee groups. The Company believes that PPO networks offer the employer an additional means of managing healthcare costs by reducing the per-unit price of medical services provided to employees. CorVel began offering a proprietary national PPO network in 1992 and today it is comprised of over 750,000 board certified providers. The Company provides the convenience of a PPO Provider look-up mobile application for use with iPhone, iPad and Android. The application is available to the public and makes it convenient to locate a provider in the CorVel network. Users can search providers based on current location and by specialty. CorVel has a long-term strategy of network development, providing comprehensive networks to our customers and customization of networks to meet the specific needs of our customers. The Company believes 3 that the combination of its national PPO director’s strength and presence and the local PPO developers’ commitment and community involvement enables CorVel to build, support and strengthen its PPO in size, quality, depth of discount, and commitment to service. The Company has a team of national, regional and local personnel supporting the CorVel network. This team includes a national PPO manager in addition to locally based PPO developers who are responsible for local recruitment, contract negotiations, credentialing and re-credentialing of providers, and working with customers to develop customer specific provider networks. Each bill review unit has provider relations support staff to address provider grievances and other billing issues. Providers are selected from criteria based on quality, range of services, price and location. Each provider is thoroughly evaluated and credentialed, then re-credentialed every three years. Through this extensive evaluation process, we believe the PPO networks are able to provide significant hospital, physician and ancillary medical savings, while striving to maintain high quality care. Provider network services include a national network for all medical coverages, board certified physicians, provider credentialing, patient channeling, online PPO look-up, printable directories and driving directions, and Managed Care Organizations (MCO). Enhanced Bill Review CorVel’s enhanced bill review program allows claim payors to adjust individual line item charges on all bills to reasonable and customary levels while removing all error and billing discrepancies with professional review. The enhanced bill review program scrutinizes each hospital line description and charge as a separate and distinct claim for reimbursement. CorVel’s proprietary Universal Chargemaster defines each code and description, enabling its registered nurses to identify errors, duplicate charges, re-bundle exploded charges, correct quantity discrepancies and remove unused supplies. Professional Review CorVel’s services offer a complete audit and validation of facility bill accuracy. This solution also includes review of in-network facility bills. The Company’s nurse auditors have clinical backgrounds in all areas of medicine, medical billing and coding to ensure an accurate, consistent and thorough review. If a bill is identified for professional review, the bill image and its associated medical reports are routed within the system to an experienced medical nurse for review and auditing. Provider Reimbursement Through the bill review system, CorVel has the capability to provide check writing or provider reimbursement services for its customers. The provider payment check can be added to the bill analysis to produce one combined document. Pharmacy Services CorVel provides patients with a full-feature pharmacy program that offers discounted prescriptions, drug interaction monitoring and eligibility confirmation. Our pharmacy network of nationally recognized pharmacies provides savings off the retail price of prescriptions associated with a workers’ compensation claim. The Company’s pharmacy services program includes preferred access to a national pharmacy network, streamlined processing for pharmacies at point of sale, mail order, 90-day retail, out of network, medication review services and clinical modeling. Directed Care Services CorVel has contracted with medical imaging, physical therapy and ancillary service networks to offer convenient access, timely appointments and preferred rates for these services. The Company manages the entire coordination of care from appointment scheduling through reimbursement, working to achieve timely recovery and increased savings. The Company has directed care networks for diagnostic imaging, physical and independent medical evaluations, durable medical equipment and transportation and occupational translation. therapy, 4 Medicare Solutions The Company offers solutions to help manage the requirements mandated by the Centers for Medicare and Medicaid Services (CMS). Services include Medicare Set Asides and a new service, Agent Reporting Services, to help employers comply with new CMS reporting legislation. As an assigned agent, CorVel can provide services for Responsible Reporting Entities (RRE) such as insurers and employers. As an experienced information-processing provider, CorVel is able to electronically submit files to the CMS in compliance with timelines and reporting requirements. Clearinghouse Services CorVel’s proprietary medical review software and claims management technology interfaces with multiple clearinghouses. The Company’s clearinghouse services provides for medical review, conversion of electronic forms to appropriate payment formats, seamless submittal of bills for payments and rules engines used to help ensure jurisdictional compliance. Patient Management CorVel offers a unique approach to claims administration and patient management. This integrated service model controls claims by advocating medical management at the onset of the injury to decrease administrative costs and to shorten the length of the disability. The Company offers these services on a stand-alone basis or as an integrated component of its medical cost containment services. Claims Management CorVel has been a third party administrator (“TPA”) offering claims management services since January 2007. The Company serves customers in the self-insured or commercially insured markets. Incidents and injuries are reported through a variety of intake methods that include mobile applications, toll-free call centers and traditional methods of paper and fax reporting. They are immediately processed by CorVel’s proprietary rules engine, which provides alerts and recommendations throughout the life of a claim. This technology instantly assigns an expert claims professional, while simultaneously determining if a claim requires any immediate attention for triage. Through this service, the Company serves clients in the self-insured or commercially insured market through alternative loss funding methods, and provides them with a complete range of services, including claims administration, case management, and medical bill review. In addition to the field investigation and evaluation of claims, the Company also may provide initial loss reporting services for claims, loss mitigation services such as medical bill review and vocational rehabilitation, administration of trust funds established to pay claims and risk management information services. Some of the features of claims management services include: automated first notice of loss, three-point contact within 24 hours, prompt claims investigations, detailed diary notes for each step of the claim, graphical dashboards and claim history scorecards, and litigation management and expert testimony. Case Management CorVel’s case management and utilization review services address all aspects of disability management and recovery including utilization review (pre-certification, concurrent review and discharge planning), early intervention, telephonic, field and catastrophic case management as well as vocational rehabilitation. The medical management components of CorVel’s program focus on medical intervention, management and appropriateness. In these cases, the Company’s case managers confer with the attending physician, other providers, the patient and the patient’s family to identify the appropriate rehabilitative treatment and most cost- effective healthcare alternatives. The program is designed to offer the injured party prompt access to appropriate medical providers who will provide quality cost-effective medical care. Case managers may coordinate the services or care required and may arrange for special pricing of the required services. 5 The Telephonic Case Manager (TCM) continues to impact the direction of the case, focusing on early return to work, maximum medical improvement (MMI) and appropriate duration of disability. Facilitation of appropriate treatment, assertive negotiation with medical providers and directing the care of the injured worker continues to be the Case Manager’s role until the closure criteria is met. Utilization review of provider treatment remains ongoing until discharge from treatment. In the event that a claim may require an onsite referral, a Field Case Manager (FCM) will be assigned to the claim. Cases can be referred to CorVel based on geographic location and injury type to the most appropriate FCM. Specialized case management services include catastrophic management, life care planning, and vocational rehabilitation services. All FCMs have iPads that provides access to the Company’s proprietary mobile app that provides instant access to detailed case information and to enter case notes. 24/7 Nurse Triage Injured workers can call at the time of injury or incident and speak with a nurse who specializes in occupational injuries. An assessment is immediately made to recommend self-care, or referral for further medical care if needed. CorVel is able to provide quick and accurate care intervention, often preventing a minor injury from becoming an expensive claim. The 24/7 nurse triage services provides channeling to a preferred network of providers, allows employer access to online case information, comprehensive incident gathering, and healthcare advocacy for injured workers. Utilization Management Utilization Management programs review proposed ambulatory care to determine appropriateness, frequency, duration and setting. These programs utilize experienced registered nurses, proprietary medical treatment protocols and systems technology to avoid unnecessary treatments and associated costs. Processes in Utilization Management include: injury review, diagnosis and treatment planning; contacting and negotiating provider treatment requirements; certifying appropriateness of treatment parameters, and responding to provider requests for additional treatment. Utilization management services include: prospective review, retrospective review, concurrent review, second opinion, peer review and independent medical evaluation. Vocational Rehabilitation CorVel’s Vocational Rehabilitation program is designed for injured workers needing assistance returning to work or retaining employment. This comprehensive suite of services helps employees who are unable to perform previous work functions and who faces the possibility joining the open labor market to seek re-employment. These services are available unbundled, on an integrated basis as dictated by the requirement of each case and client preference, or by individual statutory requirements. Vocational rehabilitation services include ergonomic assessments, rehabilitation plans, transferable skills analysis, labor market services, resume’-development, job analysis and development, job placement, and expert testimony. Life Care Planning Life Care Planning is used to project long-term future needs, services and related costs associated with catastrophic injury. CorVel’s Life Care Plans summarize extensive amounts of medical data and compile it into a comprehensive report for future care requirements, aiding improved outcomes and timely resolution of claims. Some of the features of the Company’s Life Care Planning services include: comprehensive documentation, projecting future care requirements, customized reporting, and costs specific to local areas. Disability Management CorVel’s disability management programs offer a continuum of services for short and long-term disability coverages that advocate an employee’s early return to work. Disability management services include absence reporting, disability evaluations, national preferred provider organizations, independent medical examinations, utilization review, medical case management, return to work coordination and integrated reporting. 6 Liability Claims Management CorVel also offers liability claims management services that can be sold as a stand-alone service or part of patient management. The Company’s services include auto liability, general liability, product liability, personal injury, professional liability and property damage, accidents and weather-related damage. This service includes claims management, adjusting services, litigation management, claims subrogation, and investigations. Auto Claims Management Injury claims are one of the largest components of auto indemnity costs. Effective management of these claims and their associated costs, combined with an optimal healthcare management program, helps CorVel’s customers reduce claim costs. The Company’s auto claims services include national preferred provider organization, medical bill review, first and third party bill review, first notice of loss, demand packet reviews and reporting and analytics. SYSTEMS AND TECHNOLOGY Infrastructure and Data Center The Company utilizes a Tier III-rated data center as its primary processing site. Redundancy is provided at many levels in power, cooling, and computing resources, with the goal of ensuring maximum uptime and system availability for the Company’s production systems. The Company has also begun to implement use of server virtualization and consolidation techniques to push the fault-tolerance of systems even further. These technologies bring increased speed-to-production and scalability. Adoption of Imaging Technologies and Paperless Workflow Utilizing scanning and automated data capture processes allows the Company to process incoming paper and electronic claims documents, including medical bills, with less manual handling and which has improved the Company’s workflow processes. This has benefitted both the Company, in terms of cost-savings, and the Company’s customers, in improved savings results. Through the Company’s internet portal, www.caremc.com, customers can review the bills as soon as they are processed and approve a bill for payment, streamlining the customer’s own workflows and expediting the payment process. Redundancy Center The Company’s national data center is located near Portland, Oregon. The Company also has a redundancy center located in Ft.Worth, Texas. The redundancy center is the Company’s backup processing site in the event that the Portland data center suffers catastrophic loss. Currently, the Company’s data is continually replicated to Ft. Worth in near-real time, so that in the event the Portland data center is offline, the redundancy center can be activated with current information quickly. The Ft. Worth data center also hosts duplicates of the Company’s Websites. The Ft.Worth systems are maintained and exercised on a continuous basis as they host demonstration and pilot environments that mirror production, with the goal of ensuring their ongoing readiness. CareMC CareMC (www.caremc.com) has become the application platform for all of the Company’s primary service lines and delivers immediate access to customers. CareMC offers customers direct access to the Company’s primary services. CareMC allows for electronic communication and reporting between providers, payers, employers and patients. Features of the website include: report an incident/injury, request for service, appointment scheduling, online bill review, claims information management, treatment calendar, medical bill adjudication and automated provider reimbursement. Through the CareMC Website, users can: • request services online; • manage files throughout the life of the claim; 7 • receive and relay case notes from case managers; and • integrate information from multiple claims management sources into one database. The CareMC website facilitates healthcare transaction processing. Using artificial intelligence techniques, the website provides situation alerts and event triggers, to facilitate prompt and effective decisions. Users of CareMC can quickly see where event outliers are occurring within the claims management process. If costs exceed pre-determined thresholds or activities fall outside expected timelines, decision-makers can be quickly notified. Large amounts of information are consolidated and summarized to help customers focus on the critical issues. Scanning Services We continue to leverage our scanning technologies which include scanning, optical character recognition and document management services. We continue to expand our existing office automation service line and all offices are selling scanning and document management. We have added scanning operations to most of the Company’s larger offices around the country, designating them “Capture Centers.” Our scanning service also offers a web interface (www.onlinedocumentcenter.com) providing immediate access to documents and data called the Online Document Center (ODC). Secure document review, approval, transaction workflow and archival storage are available at subscription-based pricing. Claims Processing We continue to develop our claims system capabilities which fit well with the Company’s preference for owning and maintaining our own software assets. Integration projects, some already completed, are underway to present more of this claims-centric information available through the CareMC web portal. The Company’s goal is to continue to modernize user interfaces, and to streamline the delivery of this information to our customers, giving more rapid feedback and putting real-time information in the hands of our customers. INDUSTRY, CUSTOMERS AND MARKETING include insurers, CorVel serves a diverse group of customers that third party administrators, self- administered employers, government agencies, municipalities, state funds, and numerous other industries. CorVel is able to provide workers’ compensation services to virtually any size employer and in any state or region of the United States. No single customer of the Company represented more than 10% of revenues in fiscal 2010, 2011, or 2012. Many claims management decisions in workers’ compensation are the responsibility of the local claims office of national or regional insurers. The Company’s national branch office network enables the Company to market and offer its services at both a local and national account level. The Company is placing increasing emphasis on national account marketing. The sales and marketing activities of the Company are conducted primarily by account executives located in key geographic areas. COMPETITION AND MARKET CONDITIONS The healthcare cost containment industry is competitive and is subject to economic pressures for cost savings and legislative reforms. CorVel’s primary competitors in the workers’ compensation market include third party administrators, managed care companies, large insurance carriers and numerous independent companies. Many of the Company’s competitors are significantly larger and have greater financial and marketing resources than the Company. Moreover, the Company’s customers may establish the in-house capability of performing services offered by the Company. If the Company is unable to compete effectively, it will be difficult for the Company to add and retain customers, and the Company’s business, financial condition and results of operations will be materially and adversely affected. The past few years have seen acceleration in the technology world, and advancements seem to be progressing at a pace that few, if any, have ever witnessed. The proliferation of smart phones and tablet computers allows the Company’s clients to stay connected at any time, from anywhere. This capability provides immediate access and begins to present business opportunities that were previously predicated on a less connected environment. The Company continues to leverage the new wave of technology in order to connect all 8 of the parties involved in the workers’ compensation process in ways that were unimaginable in the past. Despite the technology boom, medical costs still continue to increase in excess of the consumer price index and claims frequency is up for the first time in thirteen years (Source: National Council on Compensation Insurance), the Company will continue to focus the execution of its strategy to provide industry leading claims management and cost containment solutions to the market. GOVERNMENT REGULATIONS General Managed healthcare programs for workers’ compensation are subject to various laws and regulations. Both the nature and degree of applicable government regulation vary greatly depending upon the specific activities involved. Generally, parties that actually provide or arrange for the provision of healthcare services, assume financial risk related to the provision of those services or undertake direct responsibility for making payment or payment decisions for those services. These parties are subject to a number of complex regulatory requirements that govern many aspects of their conduct and operations. In contrast, the management and information services provided by the Company to its customers typically have not been the subject of regulation by the federal government or the states. Since the managed healthcare field is a rapidly expanding and changing industry and the cost of providing healthcare continues to increase, it is possible that the applicable state and federal regulatory frameworks will expand to have a greater impact upon the conduct and operation of the Company’s business. Under the current workers’ compensation system, employer insurance or self-funded coverage is governed by individual laws in each of the 50 states and by certain federal laws. The management and information services that make up the Company’s managed care program serve markets that have developed largely in response to needs of insurers, employers and large TPAs, and generally have not been mandated by legislation or other government action. On the other hand, the vocational rehabilitation case management marketplace within the workers’ compensation system has been dependent upon the laws and regulations within those states that require the availability of specified rehabilitation services for injured workers. Similarly, the Company’s fee schedule auditing services address market needs created by certain states’ enactment of maximum permissible fee schedules for workers’ compensation services. Changes in individual state regulation of workers’ compensation may create a greater or lesser demand for some or all of the Company’s services or require the Company to develop new or modified services in order to meet the needs of the marketplace and compete effectively in that marketplace. Medical Cost Containment Legislation Historically, governmental strategies to contain medical costs in the workers’ compensation field have been generally limited to legislation on a state-by-state basis. For example, many states have implemented fee schedules that list maximum reimbursement levels for healthcare procedures. In certain states that have not authorized the use of a fee schedule, the Company adjusts bills to the usual and customary levels authorized by the payor. Opportunities for the Company’s services could increase if more states legislate additional cost containment strategies. Conversely, the Company would be materially and adversely affected if states elect to reduce the extent of medical cost containment strategies available to insurance carriers and other payors, or adopt other strategies for cost containment that would not support a demand for the Company’s services. Healthcare Reform There has been considerable discussion of healthcare reform at both the federal level and in numerous state legislatures in recent years. Due to uncertainties regarding the ultimate features of reform initiatives and the timing of their enactment, the Company cannot predict which, if any, reforms will be adopted, when they may be adopted, or what impact they may have on the Company. The Company is still evaluating the impact of the health reform legislation which was enacted by Congress in March 2010 on the future results and costs of the Company. The Company does not anticipate that this legislation will have a material impact on the Company’s revenue. The legislation could increase the Company’s future healthcare benefit costs. 9 SHAREHOLDER RIGHTS PLAN During fiscal 1997, the Company’s Board of Directors approved the adoption of a Shareholder Rights Plan. The Shareholder Rights Plan provides for a dividend distribution to CorVel stockholders of one preferred stock purchase right for each outstanding share of CorVel’s common stock under certain circumstances. In April 2002, the Board of Directors of CorVel approved an amendment to the Shareholder Rights Plan to extend the expiration date of the rights to February 10, 2012, set the exercise price of each right at $118, and enable Fidelity Management & Research Company and its affiliates to purchase up to 18% of the shares of common stock of the Company without triggering the stockholder rights, with the limitations under the Shareholder Rights Plan remaining in effect for all other stockholders of the Company. In November 2008, the Company’s Board of Directors approved an amendment to the Shareholder Rights Plan to extend the expiration date of the rights to February 10, 2022, remove the ability of Fidelity Management & Research Company and its affiliates to purchase up to 18% of the shares of common stock of the Company without triggering the stockholder rights, substitute Computershare Trust Company, N.A. as the rights agent and effect certain technical changes to the Shareholder Rights Plan. The rights are designed to assure that all shareholders receive fair and equal treatment in the event of any proposed takeover of the Company and to encourage a potential acquirer to negotiate with the Board of Directors prior to attempting a takeover. The rights have an exercise price of $118 per right, subject to subsequent adjustment. The rights trade with the Company’s common stock and will not be exercisable until the occurrence of certain takeover-related events. Generally, the Shareholder Rights Plan provides that if a person or group acquires 15% or more of the Company’s common stock without the approval of the Board, subject to certain exception, the holders of the rights, other than the acquiring person or group, would, under certain circumstances, have the right to purchase additional shares of the Company’s common stock having a market value equal to two times the then-current exercise price of the right. In addition, if the Company is thereafter merged into another entity, or if 50% or more of the Company’s consolidated assets or earning power are sold, then the right will entitle its holder to buy common shares of the acquiring entity having a market value equal to two times the then-current exercise price of the right. The Company’s Board of Directors may exchange or redeem the rights under certain conditions. EMPLOYEES As of March 31, 2012, CorVel had 3,145 employees, including nurses, therapists, counselors and other employees. No employees are represented by any collective bargaining unit. Management believes the Company’s relationship with its employees to be good. AVAILABLE INFORMATION Copies of our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and amendments to those reports filed or furnished pursuant to Sections 13(a) or 15(d) of the Securities Exchange Act of 1934, and other filings made with the Securities and Exchange Commission, are available free of charge through our Web site (http://www.corvel.com, under the Investor Relations section) as soon as reasonably practicable after such reports are electronically filed with, or furnished to, the Securities and Exchange Commission. The inclusion of our Web site address and the address of any of our portals, such as www.caremc.com and www.onlinedocumentcenter.com, include or incorporate by reference into this report any information contained on, or accessible through, such Web sites. in this report does not Item 1A. Risk Factors. Past financial performance is not necessarily a reliable indicator of future performance, and investors in our common stock should not use historical performance to anticipate results or future period trends. Investing in our common stock involves a high degree of risk. Investors should consider carefully the following risk factors, as 10 well as the other information in this report and our other filings with the Securities and Exchange Commission, including our consolidated financial statements and the related notes, before deciding whether to invest or maintain an investment in shares of our common stock. If any of the following risks actually occurs, our business, financial condition and results of operations would suffer. In this case, the trading price of our common stock would likely decline. The risks described below are not the only ones we face. Additional risks that we currently do not know about or that we currently believe to be immaterial also may impair our business operations. Legal Exposure to possible litigation and legal liability may adversely affect our business, financial condition and results of operations. We, through our utilization management services, make recommendations concerning the appropriateness of providers’ medical treatment plans of patients throughout the country, and as a result, could be exposed to claims for adverse medical consequences. We do not grant or deny claims for payment of benefits and we do not believe that we engage in the practice of medicine or the delivery of medical services. There can be no assurance, however, that we will not be subject to claims or litigation related to the authorization or denial of claims for payment of benefits or allegations that we engage in the practice of medicine or the delivery of medical services. In addition, there can be no assurance that we will not be subject to other litigation that may adversely affect our business, financial condition or results of operations, including but not limited to being joined in litigation brought against our customers in the managed care industry. We maintain professional liability insurance and such other coverages as we believe are reasonable in light of our experience to date. If such insurance is insufficient or unavailable in the future at reasonable cost to protect us from liability, our business, financial condition or results of operations could be adversely affected. On March 25, 2011, George Raymond Williams, MD. (“Williams”), as plaintiff, individually and on behalf of those similarly situated, filed a First Amended and Restated Petition for Damages and Class Certification in the 27th Judicial District Court, Parish of St. Landry, Louisiana, against CorVel Corporation (“CorVel”) and its insurance carriers, Homeland Insurance Company of New York and Executive Risk Specialty Insurance Company and several other unrelated parties. Williams alleges that CorVel violated Louisiana’s Any Willing Provider Act (the “AWPA”), which requires a payor accessing a preferred provider contract to give 30 days’ advance written notice or point of service notice in the form of a benefit card before the payor accesses the discounted rates in the contract to pay the provider for services rendered to an insured under that payor’s health benefit plan. On March 31, 2011, CorVel entered into a Memorandum of Understanding with attorneys representing the plaintiffs and the class setting forth the terms of settlement of this class action lawsuit. The Memorandum of Understanding provides that subject to the execution of a mutually acceptable settlement agreement and final non-appealable approval of such settlement by the Louisiana state court, CorVel will pay $9 million to resolve claims for which CorVel recorded a $9 million pre-tax charge to earnings during the March 2011 quarter. In addition, CorVel will assign to the class certain rights it has to the proceeds of CorVel’s insurance policies relating to the claims asserted by the class. The class action arbitration filed with the American Arbitration Association against CorVel in December 2006 by Southwest Louisiana Hospital Association dba Lake Charles Memorial Hospital as previously disclosed by CorVel is encompassed within the settlement terms of the Memorandum of Understanding. Pursuant to the Memorandum of Understanding, the parties have also agreed to request that the appropriate courts stay all related proceedings in State and Federal Court, as well as the Louisiana Office of Workers Compensation and the arbitration proceeding before the American Arbitration Association in which the parties are named, until the settlement agreement is prepared, executed and receives final court approval. The settlement does not constitute an admission of liability. On June 23, 2011 CorVel and class counsel executed a definitive settlement agreement. The settlement agreement contains the same terms and conditions as were set forth in the Memorandum of Understanding. Accordingly, CorVel made a $9 million cash payment into escrow on July 6, 2011. As set forth in the settlement agreement, certain contingencies such as preliminary court approval, resolutions of objections filed by class 11 members challenging the fairness of the settlement, class members excluded from the settlement not exceeding a materiality threshold, and final court approval, must be satisfied before the settlement can become final. On June 23, 2011, the 27th Judicial District Court for the Parish of St. Landry, Louisiana granted preliminary approval of settlement and set a deadline of October 16, 2011 for parties to opt out of or object to the proposed settlement. Notice of the settlement was given to Class Members. The Court gave final approval of the settlement on November 4, 2011. No appeal has been filed since that time, so the judgment became final on January 17, 2012. CorVel has begun to move for dismissal of all claims covered by the settlement in state and federal court. In exchange for the settlement payment by CorVel, class members will release CorVel and all of its affiliates and clients for any claims relating in any way to re-pricing, payment for, or reimbursement of a workers’ compensation bill, including but not limited to claims under the AWPA. Plaintiffs have also agreed to a notice procedure that CorVel may follow in the future to comply with the AWPA. In February 2005, Kathleen Roche, D.C., as plaintiff, filed a putative class action in Circuit Court for the 20th Judicial District, St. Clair County, Illinois, against the Company. The case sought unspecified damages based on the Company’s alleged failure to direct patients to medical providers who were members of the CorVel CorCare PPO network and also alleged that the Company used biased and arbitrary computer software to review medical providers’ bills. The Company denies that its conduct was improper in any way and denied all liability. the Company entered into a settlement agreement providing for the payment of On October 29, 2010, $2.1 million to class members and up to an additional $700,000 for attorneys’ fees and expenses, and as a result the Company accrued $2.8 million of estimated liability for this settlement agreement during the quarter ended September 30, 2010. In exchange for the settlement payment by the Company, class members consisting of Illinois medical providers (excluding hospitals) have released the Company and all of its affiliates for claims relating to any PPO or usual and customary reductions recommended by the Company on class members’ medical bills. On January 21, 2011, the Circuit Court gave final approval to the settlement and awarded class counsel $700,000 in attorneys’ fees and expenses. A modified final judgment approving the settlement and addressing certain class notice issues was approved on January 20, 2012; the modified judgment did not change the financial terms of the settlement or the release. Initial payments were sent to class members on July 18, 2011 and the remaining payments to class members should be completed by July 2012. There can be no assurance that we will not be subjected to additional litigation similar to the proceedings described above. Any such additional litigation could have a material adverse effect on our business, financial condition and results of operations. The increased costs of professional and general liability insurance may have an adverse effect on our profitability. The cost of commercial professional and general liability insurance coverage has risen significantly in the past several years, and this trend may continue. In addition, if we were to suffer a material loss, our costs may increase over and above the general increases in the industry. If the costs associated with insuring our business continue to increase, it may adversely affect our business. We believe our current level of insurance coverage is adequate for a company of our size engaged in our business. If lawsuits against us are successful, we may incur significant liabilities. We provide to insurers and other payors of healthcare costs managed care programs that utilize preferred provider organizations and computerized bill review programs. Health care providers have brought, against us and our customers, individual and class action lawsuits challenging such programs. If such lawsuits are successful, we may incur significant liabilities. We make recommendations about the appropriateness of providers’ proposed medical treatment plans for patients throughout the country. As a result, we could be subject to claims arising from any adverse medical consequences. Although plaintiffs have not to date subjected us to any claims or litigation relating to the granting or denial of claims for payment of benefits or allegations that we engage in the practice of medicine or the delivery of medical services, we cannot assure you that plaintiffs will not make such claims in future litigation. 12 We also cannot assure you that our insurance will provide sufficient coverage or that insurance companies will make insurance available at a reasonable cost to protect us from significant future liability. Regulatory Changes in government regulations could increase our costs of operations and/or reduce the demand for our services. Many states, including a number of those in which we transact business, have licensing and other regulatory requirements applicable to our business. Approximately half of the states have enacted laws that require licensing of businesses which provide medical review services such as ours. Some of these laws apply to medical review of care covered by workers’ compensation. These laws typically establish minimum standards for qualifications of personnel, confidentiality, internal quality control and dispute resolution procedures. These regulatory programs may result in increased costs of operation for us, which may have an adverse impact upon our ability to compete with other available alternatives for healthcare cost control. In addition, new laws regulating the operation of managed care provider networks have been adopted by a number of states. These laws may apply to managed care provider networks having contracts with us or to provider networks which we may organize. To the extent we are governed by these regulations, we may be subject to additional licensing requirements, financial and operational oversight and procedural standards for beneficiaries and providers. Regulation in the healthcare and workers’ compensation fields is constantly evolving. We are unable to predict what additional government initiatives, if any, affecting our business may be promulgated in the future. Our business may be adversely affected by failure to comply with existing laws and regulations, failure to obtain necessary licenses and government approvals or failure to adapt to new or modified regulatory requirements. Proposals for healthcare legislative reforms are regularly considered at the federal and state levels. To the extent that such proposals affect workers’ compensation, such proposals may adversely affect our business, financial condition and results of operations. In addition, changes in workers’ compensation, auto and managed health care laws or regulations may reduce demand for our services, require us to develop new or modified services to meet the demands of the marketplace or reduce the fees that we may charge for our services. One proposal which had been considered in the past, but not enacted by Congress or certain state legislatures, is 24-hour health coverage, in which the coverage of traditional employer-sponsored health plans is combined with workers’ compensation coverage to provide a single insurance plan for work-related and non-work-related health problems. Business Environment Growth Oriented If we fail to grow our business internally or through strategic acquisitions we may be unable to execute our business plan, maintain high levels of service or adequately address competitive challenges. Our strategy is to continue internal growth and, as strategic opportunities arise in the workers’ compensation managed care industry, to consider acquisitions of, or relationships with, other companies in related lines of business. As a result, we are subject to certain growth-related risks, including the risk that we will be unable to retain personnel or acquire other resources necessary to service such growth adequately. Expenses arising from our efforts to increase our market penetration may have a negative impact on operating results. In addition, there can be no assurance that any suitable opportunities for strategic acquisitions or relationships will arise or, if they do arise, that the transactions contemplated could be completed. If such a transaction does occur, there can be no assurance that we will be able to integrate effectively any acquired business. In addition, any such transaction would be subject to various risks associated with the acquisition of businesses, including, but not limited to, the following: • an acquisition may negatively impact our results of operations because it may require incurring large one-time charges, substantial debt or liabilities; it may require the amortization or write down of amounts related to deferred compensation, goodwill and other intangible assets; or it may cause adverse tax consequences, substantial depreciation or deferred compensation charges; 13 • we may encounter difficulties in assimilating and integrating the business, technologies, products, services, personnel or operations of companies that are acquired, particularly if key personnel of the acquired company decide not to work for us; • an acquisition may disrupt ongoing business, divert resources, increase expenses and distract management; • the acquired businesses, products, services or technologies may not generate sufficient revenue to offset acquisition costs; • we may have to issue equity or debt securities to complete an acquisition, which would dilute the position of stockholders and could adversely affect the market price of our common stock; and • acquisitions may involve the entry into a geographic or business market in which we have little or no prior experience. There can be no assurance that we will be able to identify or consummate any future acquisitions or other strategic relationships on favorable terms, or at all, or that any future acquisition or other strategic relationship will not have an adverse impact on our business or results of operations. If suitable opportunities arise, we may finance such transactions, as well as internal growth, through debt or equity financing. There can be no assurance, however, that such debt or equity financing would be available to us on acceptable terms when, and if, suitable strategic opportunities arise. If we are unable to increase our market share among national and regional insurance carriers and large, self-funded employers, our results may be adversely affected. Our business strategy and future success depend in part on our ability to capture market share with our cost containment services as national and regional insurance carriers and large, self-funded employers look for ways to achieve cost savings. We cannot assure you that we will successfully market our services to these insurance carriers and employers or that they will not resort to other means to achieve cost savings. Additionally, our ability to capture additional market share may be adversely affected by the decision of potential customers to perform services internally instead of outsourcing the provision of such services to us. Furthermore, we may not be able to demonstrate sufficient cost savings to potential or current customers to induce them not to provide comparable services internally or to accelerate efforts to provide such services internally. If competition increases, our growth and profits may decline. The markets for our network services and patient management services are also fragmented and competitive. Our competitors include national managed care providers, preferred provider networks, smaller independent providers and insurance companies. Companies that offer one or more workers’ compensation managed care services on a national basis are our primary competitors. We also compete with many smaller vendors who generally provide unbundled services on a local level, particularly companies with an established relationship with a local insurance company adjuster. In addition, several large workers’ compensation insurance carriers offer managed care services for their customers, either by performance of the services in-house or by outsourcing to organizations like ours. If these carriers increase their performance of these services in-house, our business may be adversely affected. In addition, consolidation in the industry may result in carriers performing more of such services in-house. Our sequential revenue may not increase and may decline. As a result, we may fail to meet or exceed the expectations of investors or analysts which could cause our common stock price to decline. Our sequential revenue growth may not increase and may decline in the future as a result of a variety of factors, many of which are outside of our control. If changes in our sequential revenue fall below the expectations of investors or analysts, the price of our common stock could decline substantially. Fluctuations or declines in sequential revenue growth may be due to a number of factors, including, but not limited to, those listed below and identified throughout this “Risk Factors” section: the decline in manufacturing employment, the the considerable price decline in workers’ compensation claims, the decline in healthcare expenditures, 14 competition in a flat-to-declining workers’ compensation market, litigation, the increase in competition, and the changes and the potential changes in state workers’ compensation and automobile managed care laws which can reduce demand for our services. These factors create an environment where revenue and margin growth is more difficult to attain and where revenue growth is less certain than historically experienced. Additionally, our technology and preferred provider network face competition from companies that have more resources available to them than we do. Also, some customers may handle their managed care services in-house and may reduce the amount of services which are outsourced to managed care companies such as CorVel. These factors could cause the market price of our common stock to fluctuate substantially. There can be no assurance that our growth rate in the future, if any, will be at or near historical levels. In addition, the stock market has in the past experienced price and volume fluctuations that have particularly affected companies in the healthcare and managed care markets resulting in changes in the market price of the stock of many companies, which may not have been directly related to the operating performance of those companies Due to the foregoing factors, and the other risks discussed in this report, investors should not rely on period-to-period comparisons of our results of operations as an indication of our future performance. If the referrals for our patient management services decline, our business, financial condition and results of operations would be materially adversely affected. In some years, we have experienced a general decline in the revenue and operating performance of patient management services. We believe that the performance decline has been due to the following factors: the decrease of the number of workplace injuries that have become longer-term disability cases; increased regional and local competition from providers of managed care services; a possible reduction by insurers on the types of services provided by our patient management business; the closure of offices and continuing consolidation of our patient management operations; and employee turnover, in our patient management business. In the past, these factors have all contributed to the lowering of our long-term outlook for our patient management services. If some or all of these conditions continue, we believe that the performance of our patient management revenues could decrease. including management personnel, We are subject to risks associated with acquisitions of intangible assets. Our acquisition of other businesses may result in significant increases in our intangible assets and goodwill. We regularly evaluate whether events and circumstances have occurred indicating that any portion of our intangible assets and goodwill may not be recoverable. When factors indicate that intangible assets and goodwill should be evaluated for possible impairment, we may be required to reduce the carrying value of these assets. We cannot currently estimate the timing and amount of any such charges. Customers If we lose several customers in a short period, our results may be materially adversely affected. Our results may decline if we lose several customers during a short period. Most of our customer contracts permit either party to terminate without cause. If several customers terminate, or do not renew or extend their contracts with us, our results could be materially and adversely affected. Many organizations in the insurance industry have consolidated and this could result in the loss of one or more of our customers through a merger or acquisition. Additionally, we could lose customers due to competitive pricing pressures or other reasons. Our failure to compete successfully could make it difficult for us to add and retain customers and could reduce or impede the growth of our business. We face competition from PPOs, TPAs and other managed healthcare companies. We believe that as managed care techniques continue to gain acceptance in the workers’ compensation marketplace, our competitors will increasingly consist of nationally-focused workers’ compensation managed care service companies, insurance companies, HMOs and other significant providers of managed care products. Legislative reform in some states has been considered, but not enacted to permit employers to designate health plans such as HMOs 15 and PPOs to cover workers’ compensation claimants. Because many health plans have the ability to manage medical costs for workers’ compensation claimants, such legislation may intensify competition in the markets served by us. Many of our current and potential competitors are significantly larger and have greater financial and marketing resources than we do, and there can be no assurance that we will continue to maintain our existing customers, our past level of operating performance or be successful with any new products or in any new geographical markets we may enter. Services If the utilization by healthcare payors of early intervention services continues to increase, the revenue from our later-stage network and healthcare management services could be negatively affected. The performance of early intervention services, including injury occupational healthcare, first notice of loss, and telephonic case management services, often result in a decrease in the average length of, and the total costs associated with, a healthcare claim. By successfully intervening at an early stage in a claim, the need for additional cost containment services for that claim often can be reduced or even eliminated. As healthcare payors continue to increase their utilization of early intervention services, the revenue from our later stage network and healthcare management services will decrease. Declines in workers’ compensation claims may harm our results of operations. Within the past few years, the economy has performed below historical averages which leads to fewer workers on a national level and could lead to fewer work related injuries. If declines in workers’ compensation costs occur in many states and persist over the long-term, it would have an adverse impact on our business, financial condition and results of operations. We provide an outsource service to payors of workers’ compensation and auto healthcare benefits. These payors include insurance companies, TPAs, municipalities, state funds, and self-insured, self-administered employers. If these payors reduce the amount of work they outsource, our results of operations would be materially adversely affected. Healthcare providers are becoming increasingly resistant to the application of certain healthcare cost containment techniques; this may cause revenue from our cost containment operations to decrease. Healthcare providers have become more active in their efforts to minimize the use of certain cost containment techniques and are engaging in litigation to avoid application of certain cost containment practices. Recent litigation between healthcare providers and insurers has challenged certain insurers’ claims adjudication and reimbursement decisions. Although these lawsuits do not directly involve us or any services we provide, these cases may affect the use by insurers of certain cost containment services that we provide and may result in a decrease in revenue from our cost containment business. Systems An interruption in our ability to access critical data may cause customers to cancel their service and/or may reduce our ability to effectively compete. Certain aspects of our business are dependent upon our ability to store, retrieve, process and manage data and to maintain and upgrade our data processing capabilities. Interruption of data processing capabilities for any extended length of time, loss of stored data, programming errors or other system failures could cause customers to cancel their service and could have a material adverse effect on our business and results of operations. In addition, we expect that a considerable amount of our future growth will depend on our ability to process and manage claims data more efficiently and to provide more meaningful healthcare information to customers and payors of healthcare. There can be no assurance that our current data processing capabilities will be adequate for our future growth, that we will be able to efficiently upgrade our systems to meet future demands, or that we will be able to develop, license or otherwise acquire software to address these market demands as well or as timely as our competitors. 16 A breach of security may cause our customers to curtail or stop using our services. We rely largely on our own security systems, confidentiality procedures and employee nondisclosure agreements to maintain the privacy and security of our and our customers’ proprietary information. Accidental or willful security breaches or other unauthorized access by third parties to our information systems, the existence of computer viruses in our data or software and misappropriation of our proprietary information could expose us to a risk of information loss, litigation and other possible liabilities which may have a material adverse effect on our business, financial condition and results of operations. If security measures are breached because of third- party action, employee error, malfeasance or otherwise, or if design flaws in our software are exposed and exploited, and, as a result, a third party obtains unauthorized access to any customer data, our relationships with our customers and our reputation will be damaged, our business may suffer and we could incur significant liability. Because techniques used to obtain unauthorized access or to sabotage systems change frequently and generally are not recognized until launched against a target, we may be unable to anticipate these techniques or to implement adequate preventative measures. Our Internet-based services are dependent on the development and maintenance of the Internet infrastructure. The Internet has experienced a variety of outages and other delays as a result of damages to portions of its infrastructure, and it could face outages and delays in the future. These outages and delays could reduce the level of Internet usage, as well as the availability of the Internet to us for delivery of our Internet-based services. In addition, our customers who use our Web-based services depend on Internet service providers, online service providers and other Web site operators for access to our Web site. All of these providers have experienced significant outages in the past and could experience outages, delays and other difficulties in the future due to system failures unrelated to our systems. Any significant interruptions in our services or increases in response time could result in a loss of potential or existing users, and, if sustained or repeated, could reduce the attractiveness of our services. If we are unable to leverage our information systems to enhance our outcome-driven service model, our results may be adversely affected. To leverage our knowledge of workplace injuries, treatment protocols, outcomes data, and complex regulatory provisions related to the workers’ compensation market, we must continue to implement and enhance information systems that can analyze our data related to the workers’ compensation industry. We frequently upgrade existing operating systems and are updating other information systems that we rely upon in providing our services and financial reporting. We have detailed implementation schedules for these projects that require extensive involvement from our operational, technological and financial personnel. Delays or other problems we might encounter in implementing these projects could adversely affect our ability to deliver streamlined patient care and outcome reporting to our customers. The introduction of software products incorporating new technologies and the emergence of new industry standards could render our existing software products less competitive, obsolete or unmarketable. There can be no assurance that we will be successful in developing and marketing new software products that respond to technological changes or evolving industry standards. If we are unable, for technological or other reasons, to develop and introduce new software products cost-effectively, in a timely manner and in response to changing market conditions or customer requirements, our business, results of operations and financial condition may be adversely affected. Developing or implementing new or updated software products and services may take longer and cost more than expected. We rely on a combination of internal development, strategic relationships, licensing and acquisitions to develop our software products and services. The cost of developing new healthcare information services and technology solutions is inherently difficult to estimate. Our development and implementation of proposed software products and services may take longer than originally expected, require more testing than originally anticipated and require the acquisition of additional personnel and other resources. If we are unable to 17 develop new or updated software products and services cost-effectively on a timely basis and implement them without significant disruptions to the existing systems and processes of our customers, we may lose potential sales and harm our relationships with current or potential customers. Employment The failure to attract and retain qualified or key personnel may prevent us from effectively developing, marketing, selling, integrating and supporting our services. We are dependent, to a substantial extent, upon the continuing efforts and abilities of certain key management personnel. In addition, we face competition for experienced employees with professional expertise in the workers’ compensation managed care area. The loss of key personnel, especially V. Gordon Clemons, Chairman, President, and Chief Executive Officer, or the inability to attract, qualified employees, could have a material unfavorable effect on our business and results of operations. We face competition for staffing, which may increase our labor costs and reduce profitability. We compete with other healthcare providers in recruiting qualified management and staff personnel for the day-to-day operations of our business, including nurses and other case management professionals. In some markets, the scarcity of nurses and other medical support personnel has become a significant operating issue to healthcare providers. This shortage may require us to enhance wages to recruit and retain qualified nurses and other healthcare professionals. Our failure to recruit and retain qualified management, nurses and other healthcare professionals, or to control labor costs could have a material adverse effect on profitability. Item 1B. Unresolved Staff Comments None. Item 2. Properties. The Company’s principal executive office is located in Irvine, California in approximately 12,000 square feet of leased space. The lease expires in March 2013. The Company leases approximately 92 branch offices in 45 states, which range in size from 500 square feet up to 26,000 square feet. The lease terms for the branch offices range from monthly to ten years and expire through 2019. The Company believes that its facilities are adequate for its current needs and that suitable additional space will be available as required. Item 3. Legal Proceedings. On March 25, 2011, George Raymond Williams, MD. (“Williams”), as plaintiff, individually and on behalf of those similarly situated, filed a First Amended and Restated Petition for Damages and Class Certification in the 27th Judicial District Court, Parish of St. Landry, Louisiana, against CorVel Corporation (“CorVel”) and its insurance carriers, Homeland Insurance Company of New York and Executive Risk Specialty Insurance Company and several other unrelated parties. Williams alleges that CorVel violated Louisiana’s Any Willing Provider Act (the “AWPA”), which requires a payor accessing a preferred provider contract to give 30 days’ advance written notice or point of service notice in the form of a benefit card before the payor accesses the discounted rates in the contract to pay the provider for services rendered to an insured under that payor’s health benefit plan. On March 31, 2011, CorVel entered into a Memorandum of Understanding with attorneys representing the plaintiffs and the class setting forth the terms of settlement of this class action lawsuit. The Memorandum of Understanding provides that subject to the execution of a mutually acceptable settlement agreement and final non-appealable approval of such settlement by the Louisiana state court, CorVel will pay $9 million to resolve claims for which CorVel recorded a $9 million pre-tax charge to earnings during the March 2011 quarter. In addition, CorVel will assign to the class certain rights it has to the proceeds of CorVel’s insurance policies relating to the claims asserted by the class. The class action arbitration filed with the American Arbitration Association against CorVel in December 2006 by Southwest Louisiana Hospital Association dba Lake Charles 18 Memorial Hospital as previously disclosed by CorVel is encompassed within the settlement terms of the Memorandum of Understanding. Pursuant to the Memorandum of Understanding, the parties have also agreed to request that the appropriate courts stay all related proceedings in State and Federal Court, as well as the Louisiana Office of Workers Compensation and the arbitration proceeding before the American Arbitration Association in which the parties are named, until the settlement agreement is prepared, executed and receives final court approval. The settlement does not constitute an admission of liability. On June 23, 2011 CorVel and class counsel executed a definitive settlement agreement. The settlement agreement contains the same terms and conditions as were set forth in the Memorandum of Understanding. Accordingly, CorVel made a $9 million cash payment into escrow on July 6, 2011. As set forth in the settlement agreement, certain contingencies such as preliminary court approval, resolutions of objections filed by class members challenging the fairness of the settlement, class members excluded from the settlement not exceeding a materiality threshold, and final court approval, must be satisfied before the settlement can become final. On June 23, 2011, the 27th Judicial District Court for the Parish of St. Landry, Louisiana granted preliminary approval of settlement and set a deadline of October 16, 2011 for parties to opt out of or object to the proposed settlement. Notice of the settlement was given to Class Members. The Court gave final approval of the settlement on November 4, 2011. No appeal has been filed since that time, so the judgment became final on January 17, 2012. CorVel has begun to move for dismissal of all claims covered by the settlement in state and federal court. In exchange for the settlement payment by CorVel, class members will release CorVel and all of its affiliates and clients for any claims relating in any way to re-pricing, payment for, or reimbursement of a workers’ compensation bill, including but not limited to claims under the AWPA. Plaintiffs have also agreed to a notice procedure that CorVel may follow in the future to comply with the AWPA. In February 2005, Kathleen Roche, D.C., as plaintiff, filed a putative class action in Circuit Court for the 20th Judicial District, St. Clair County, Illinois, against the Company. The case sought unspecified damages based on the Company’s alleged failure to direct patients to medical providers who were members of the CorVel CorCare PPO network and also alleged that the Company used biased and arbitrary computer software to review medical providers’ bills. The Company denies that its conduct was improper in any way and denied all liability. On October 29, 2010, the Company entered into a settlement agreement providing for the payment of $2.1 million to class members and up to an additional $700,000 for attorneys’ fees and expenses, and as a result the Company accrued $2.8 million of estimated liability for this settlement agreement during the quarter ended September 30, 2010. In exchange for the settlement payment by the Company, class members consisting of Illinois medical providers (excluding hospitals) have released the Company and all of its affiliates for claims relating to any PPO or usual and customary reductions recommended by the Company on class members’ medical bills. On January 21, 2011, the Circuit Court gave final approval to the settlement and awarded class counsel $700,000 in attorneys’ fees and expenses. A modified final judgment approving the settlement and addressing certain class notice issues was approved on January 20, 2012; the modified judgment did not change the financial terms of the settlement or the release. Initial payments were sent to class members on July 18, 2011 and the remaining payments to class members should be completed by July 2012. The Company is involved in other litigation arising in the normal course of business. Management believes that resolution of these matters will not result in any payment that, in the aggregate, would be material to the financial position or results of the operations of the Company. Item 4. Mine Safety Disclosures. Not applicable. 19 Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of PART II Equity Securities. Market Information The Company’s common stock is traded on the NASDAQ Global Select Market under the symbol CRVL. The quarterly high and low per share sales prices for the Company’s common stock for fiscal years 2011 and 2012 as reported by NASDAQ are set forth below for the periods indicated. These prices represent prices among dealers, do not include retail markups, markdowns or commissions, and may not represent actual transactions. Fiscal Year Ended March 31, 2011: Quarter Ended June 30, 2010: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quarter Ended September 30, 2010: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quarter Ended December 31, 2010: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quarter Ended March 31, 2011: Fiscal Year Ended March 31, 2012: Quarter Ended June 30, 2011: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quarter Ended September 30, 2011: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quarter Ended December 31, 2011: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quarter Ended March 31, 2012: High Low $38.00 43.76 49.65 53.34 $54.19 51.54 54.64 54.23 $32.04 33.10 40.63 45.75 $42.64 38.04 40.67 39.46 Holders. As of June 1, 2012, there were approximately 1,350 holders of record of the Company’s common stock according to the information provided by the Company’s transfer agents. Dividends. The Company has never paid any cash dividends on its common stock and has no current plans to do so in the foreseeable future. The Company intends to retain future earnings, if any, for use in the Company’s business. The payment of any future dividends on its common stock will be determined by the Board of Directors in light of conditions then existing, including the Company’s earnings, financial condition and requirements, restrictions in financing agreements, business conditions and other factors. Unregistered Sales of Equity Securities. None. Issuer Purchases of Equity Securities: The following table summarizes purchases of the Company’s common stock made by or on behalf of the Company for the quarter ended March 31, 2012 pursuant to a publicly announced plan. Period Total Number of Shares Purchased Average Price Paid Per Share Total Number of Shares Purchased as Part of Publicly Announced Program Maximum Number of Shares that may yet be Purchased Under the Program January 1 to January 31, 2012 . . . . . . . . . . February 1 to February 29, 2012 . . . . . . . . March 1 to March 31, 2012 . . . . . . . . . . . . 37,794 39,341 36,210 $50.83 48.71 42.50 37,794 39,341 36,210 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113,345 $48.96 113,345 1,122,450 1,083,109 1,046,899 1,046,899 In 1996, the Company’s Board of Directors authorized a stock repurchase program initially for up to 100,000 shares of the Company’s common stock. The Company’s Board of Directors has periodically increased the number of shares authorized for repurchase under the program. In February 2012, the board authorized an increase in the number of shares to be repurchased over the life of the program to 16,000,000. As of March 31, 2012, the Company has repurchased 14,953,101 shares its common stock. There is no expiration date for the plan. 20 STOCK PERFORMANCE GRAPH The graph depicted below shows a comparison of cumulative total stockholder returns for the Company, the Nasdaq and the Nasdaq Health Services Index over a five year period beginning on March 31, 2007. The data depicted on the graph are as set forth in the chart below the graph. The graph assumes that $100 was invested in the Company’s Common Stock on March 31, 2007, and in each index, and that all dividends were reinvested. No cash dividends have been paid or declared on the Common Stock. Stockholder returns over the indicated period should not be considered indicative of future stockholder returns. CORVEL STOCK PERFORMANCE GRAPH CorVel Corporation U.S. Nasdaq U.S. Nasdaq Healthcare Services S R A L L O D 200 180 160 140 120 100 80 60 40 20 0 2007 2008 2009 2010 2011 2012 CorVel Corporation U.S. Nasdaq 2007 2008 2009 2010 2011 2012 100.00 101.12 66.84 118.18 175.80 131.87 100.00 93.28 64.18 100.68 118.56 135.42 U.S. Nasdaq Healthcare Services 100.00 104.34 77.24 137.42 155.06 160.49 Notwithstanding anything to the contrary set forth in any of our previous filings made under the Securities Act of 1933, as amended, or the Securities Exchange Act of 1934, as amended, that might incorporate future filings made by us under those statutes, neither the preceding Stock Performance Graph, nor the information relating to it, is “soliciting material” or is “filed” or is to be incorporated by reference into any such prior filings, nor shall such graph or information be incorporated by reference into any future filings made by us under those statutes. 21 Item 6. Selected Financial Data. The selected consolidated financial data of the Company appears in a separate section of this Annual Report on Form 10-K in front of the Management Discussion and Analysis and is incorporated herein by this reference. Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations. Management’s Discussion and Analysis of Financial Condition and Results of Operations appears in a separate section of this Annual Report on Form 10-K and is incorporated herein by this reference. Item 7A. Quantitative and Qualitative Disclosures About Market Risk. As of March 31, 2012, the Company held no market risk sensitive instruments for trading purposes and the Company did not employ any derivative financial instruments, or derivative commodity instruments to hedge any market risk. The Company had no debt outstanding as of March 31, 2012, and therefore, had no market risk related to debt. instruments, other financial Item 8. Financial Statements and Supplementary Data. The Company’s consolidated financial statements, as listed under Item 15, appear in a separate section of this Annual Report on Form 10-K and are incorporated herein by this reference. The financial statement schedule is included below under Item 15(a) (2). Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure. None. Item 9A. Controls and Procedures. Evaluation of Disclosure Controls and Procedures Our management, under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, has evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act). Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that, as of March 31, 2012, our disclosure controls and procedures were effective in ensuring that information required to be disclosed by us in the reports filed or submitted by us under the Exchange Act is (i) recorded, processed, summarized and reported, within the time periods specified in the Commission’s rules and forms and (ii) accumulated and communicated to our management, including our principal executive and principal accounting officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure. Management’s Report on Internal Control over Financial Reporting Our management is responsible for establishing and maintaining a system of internal control over financial reporting as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act. Internal control over financial reporting is designed to provide reasonable assurance regarding the reliability of our financial reporting and preparation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles. Internal control over financial reporting includes maintaining records that in reasonable detail accurately and fairly reflect our transactions; providing reasonable assurance that transactions are recorded as necessary for preparation of our financial statements in accordance with U. S. generally accepted accounting principles; providing reasonable assurance that our receipts and expenditures are made in accordance with authorizations of our management and directors; and providing reasonable assurance that unauthorized acquisition, use or disposition of our assets that could have a material effect on our financial statements would be prevented or detected on a timely basis. Because of its inherent limitations, internal control over financial reporting is not intended to provide absolute assurance that a misstatement of our financial statements would be prevented or detected. 22 Management conducted an assessment of the effectiveness of our internal control over financial reporting based on the framework set forth in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on this assessment, our management concluded that our internal control over financial reporting was effective as of March 31, 2012 to provide reasonable assurance regarding the reliability of financial reporting and preparation of financial statements for external reporting purposes in accordance with U.S. generally accepted accounting principles. Our independent registered public accounting firm, Haskell & White LLP, has issued an audit report on the effectiveness of our internal control over financial reporting as of March 31, 2012 as stated in their report that is included in Part II, Item 8 herein. Changes to Internal Control over Financial Reporting During the quarter ended March 31, 2012, there were no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Item 9B. Other Information. None. Item 10. Directors, Executive Officers and Corporate Governance. PART III The information in the sections titled “Proposal One: Election of Directors,” “Corporate Governance, Board Composition and Board Committees,” “Executive Officers of CorVel,” and “Section 16(a) Beneficial Ownership Reporting Compliance” appearing in the Company’s Definitive Proxy Statement for the 2012 Annual Meeting of Stockholders is incorporated herein by reference. The Board of Directors has adopted a code of ethics and business conduct that applies to all of the Company’s employees, officers and directors. The full text of the Company’s code of ethics and business conduct is posted on the Company’s web site at www.corvel.com under the “Investor Relations” section. The Company intends to disclose future amendments to certain provisions of the Company’s code of ethics and business conduct, or waivers of such provisions, applicable to the Company’s directors and executive officers, at the same location on the Company’s web site identified above. The inclusion of the Company’s web site address in this report does not include or incorporate by reference the information on the Company’s web site into this report. Item 11. Executive Compensation. The information in the sections titled “Executive Compensation,” “Compensation Discussion and Analysis,” “Compensation Committee Interlocks and Insider Participation,” “Compensation Committee Report,” and “Compensation of Directors,” appearing in the Company’s Definitive Proxy Statement for the 2012 Annual Meeting of Stockholders is incorporated herein by reference. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters. The information in the sections titled “Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matter” and “Equity Compensation Plan Information” appearing in the Company’s Definitive Proxy Statement for the 2012 Annual Meeting of Stockholders is incorporated herein by reference. Item 13. Certain Relationships and Related Party Transactions, and Director Independence. The information in the sections titled “Certain Relationships and Related Person Transactions,” “Proposal One: Election of Directors,” and “Corporate Governance, Board Composition and Board Committees” appearing in the Company’s Definitive Proxy Statement for the 2012 Annual Meeting of Stockholders is incorporated herein by reference. 23 Item 14. Principal Accounting Fees and Services. The information under the captions “Principal Accountant Fees and Services”, “Audit Committee Pre-Approval of Audit and Permissible Non-Audit Services of Independent Auditors” and “Ratification of Appointment of Independent Auditors” appearing in the Company’s Definitive Proxy Statement for the 2012 Annual Meeting of Stockholders is incorporated herein by reference. Item 15. Exhibits, Financial Statement Schedules. (a)(1) Financial Statements: PART IV The Company’s financial statements appear in a separate section of this Annual Report on Form 10-K beginning on the pages referenced below: Report of Independent Registered Public Accounting Firm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Statements of Income for the Fiscal Years Ended March 31, 2010, 2011, and 2012 . . . . . . . . Consolidated Balance Sheets as of March 31, 2011 and 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Statements of Stockholders’ Equity for the Fiscal Years Ended March 31, 2010, 2011, and 2012 . . . . Consolidated Statements of Cash Flows for the Fiscal Years Ended March 31, 2010, 2011, and 2012 . . . . . Notes to Consolidated Financial Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 47 49 50 51 52 53 (2) Financial Statement Schedule: The Company’s consolidated financial statements, as listed under Item 15(a) (1), appear in a separate section of this Annual Report on Form 10-K. The Company’s financial statement schedule is as follows: Schedule II — Valuation and Qualifying Accounts Balance at Beginning of Year Additions Charged to Cost and Expenses Deductions Balance at End of Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,588,000 2,754,000 2,371,000 $2,146,000 2,434,000 2,868,000 $(2,339,000) $2,395,000 2,588,000 (2,600,000) 2,754,000 (2,485,000) Allowance for doubtful accounts: Fiscal Year Ended March 31, 2012: Fiscal Year Ended March 31, 2011: Fiscal Year Ended March 31, 2010: (3) Exhibits: EXHIBITS Title Method of Filing Exhibit No. 3.1 Restated and Amended Incorporation of the Company Certificate of 3.2 Amended and Restated Bylaws of the Company 3.3 Certificate of Designation Increasing the Number of Shares of Series A Junior Participating Preferred Stock 24 Incorporated herein by reference to Exhibit 3.1 to the Current Report on Form 8-K filed on August 10, 2011. Incorporated herein by reference to Exhibit 3.2 on the Company’s Quarterly Report to Form 10-Q for the quarterly period ended June 30, 2006 filed on August 14, 2006. Incorporated herein by reference to Exhibit 3.1 to on the Company’s Form 8-K filed November 24, 2008. Title Method of Filing Exhibit No. 4.1 10.1* 10.2* 10.3* Second Amended and Restated Preferred Shares Rights Agreement, dated as of November 17, 2008, by and between CorVel Corporation and Computershare Trust Company, N.A., including the original Certificate of Designation, the Certificate of Designation Increasing the Number the form of Right Certificate (as of Shares, amended) and the Summary of Rights (as amended) attached thereto as Exhibits A-1, A-2, A-3, B and C, respectively Nonqualified Stock Option Agreement between V. Gordon Clemons, the Company and North Star together with all amendments and addendums thereto Supplementary Agreement between V. Gordon Clemons, the Company and North Star to Amendment Supplementary Agreement between Mr. Clemons, the Company and North Star 10.4* Restated Omnibus Incentive Plan (Formerly The Restated 1988 Executive Stock Option Plan) 10.5* Forms of Notice of Grant of Stock Option, Stock Option Agreement and Notice of Exercise Under the Restated Omnibus Incentive Plan (Formerly The Restated 1988 Executive Stock Option) 10.6* Employment Agreement of V. Gordon Clemons 10.7* Restated 1991 Employee Stock Purchase Plan, as amended 10.8 Fidelity Master Plan for Savings and Investment, and amendments 25 Incorporated herein by reference to Exhibit 4.1 to on the Company’s Form 8-K filed November 24, 2008. Incorporated herein by reference to Exhibit 10.6 to the Company’s Registration Statement on Form S-1 Registration No. 33-40629 initially filed on May 16, 1991. Incorporated herein by reference to Exhibit 10.7 to the Company’s Registration Statement on Form S-1 Registration No. 33-40629 initially filed on May 16, 1991. Incorporated herein by reference to Exhibit 10.5 to the Company’s Annual Report on Form 10-K for the fiscal year ended March 31, 1992 filed on June 29, 1992. Incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K filed on August 10, 2011. Incorporated herein by reference to Exhibit 10.2 to on the Company’s Quarterly Report Form 10-Q for the quarterly period ended September 30, 2006 filed on November 9, 2006, Exhibits 10.7, 10.8 and 10.9 to the Company’s Annual Report on Form 10-K for the fiscal year ended March 31, 1994 filed on June 29, 1994, Exhibits 99.2, 99.3, 99.4, 99.5, 99.6, 99.7 and 99.8 to the Company’s Registration Statement on Form S-8 (File No. 333-94440) filed on July 10, 1995, and Exhibits 99.3 and 99.5 to the Company’s Registration Statement on Form S-8 (File No. 333-58455) filed on July 2, 1998. to reference Incorporated Exhibit 10.12 to the Company’s Registration Statement Registration No. 33-40629 initially filed on May 16, 1991. Incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K/A filed on August 12, 2010. Incorporated to Exhibits 10.16 and 10.16A to the Company’s Registration Form S-1 Registration No. 33-40629 initially filed on May 16, 1991. Form S-1 Statement reference herein herein on on by by Exhibit No. 10.9 10.10* 10.11* 10.12†* 10.13†* 10.14*† 10.15 10.16 10.17 10.18*† 10.19*† 10.20*† 10.21 Title Method of Filing and between CorVel Corporation Second Amended and Restated Preferred Shares Rights Agreement, dated as of November 17, 2008, by and Computershare Trust Company, N.A., including the original Certificate of Designation, the Certificate of Designation Increasing the Number of Shares, the form of Rights Certificate (as amended) and the Summary of Rights (as amended) attached thereto as Exhibits A-1, A-2, A-3, B and C, respectively Employment Agreement effective May 26, 2006 by and between CorVel Corporation and Dan Starck and Acceleration Stock Option Agreement Addendum dated May 26, 2006 by and between CorVel Corporation and Dan Starck, providing for time vesting and Acceleration Stock Option Agreement Addendum dated May 26, 2006 by and between CorVel Corporation and Dan Starck, providing for performance vesting. Stock Option Agreement dated May 26, 2006 by and between CorVel Corporation and Scott McCloud, providing for performance vesting. Stock Option Agreement dated May 26, 2006 by and between CorVel Corporation and Don McFarlane, providing for performance vesting. Credit Agreement dated May 28, 2009 by and between CorVel Corporation and Wells Fargo Bank, National Association. Revolving Line of Credit Note dated May 28, 2009 by CorVel Corporation in favor of Wells Fargo Bank, National Association. Form of Partial Waiver of Automatic Option Grant executed by Directors Stock Option Agreement and Acceleration Addendum dated February 4, 2008 by and between CorVel Corporation and Dan Starck, providing for performance vesting. Stock Option Agreement dated February 4, 2008 by and between CorVel Corporation and Scott McCloud, providing for performance vesting. Stock Option Agreement dated February 4, 2008 by and between CorVel Corporation and Don McFarlane, providing for performance vesting. Partial Waiver of Automatic Option Grant by Jean Macino dated February 8, 2008 26 Incorporated herein by reference to Exhibit 4.1 to on the Company’s Form 8-K filed November 24, 2008. by herein reference Incorporated to Exhibit 10.1 in the Company’s Form 8-K filed on May 30, 2006. to Incorporated Exhibit 10.2 in the Company’s Form 8-K filed on May 30, 2006. reference herein by to Incorporated Exhibit 10.3 to the Company’s Current Report on Form 8-K filed on May 30, 2006. reference herein by by by by by herein herein herein reference reference reference reference to Incorporated Exhibit 10.1 to the Company’s Current Report on Form 8-K filed on June 2, 2006. Incorporated to Exhibit 10.15 to the Company’s Annual Report on Form 10-K/A filed on July 6, 2007. Incorporated to herein Exhibit 10.16 to the Company’s Current Report on Form 8-K filed on June 4, 2009. Incorporated to Exhibit 10.17 to the Company’s Current Report on Form 8-K filed on June 4, 2009. Incorporated herein by reference to Exhibit 10.18 on the Company’s Quarterly Report to Form 10-Q for the quarterly period ended September 30, 2007 filed on November 8, 2007. Incorporated to Exhibit 10.19 to the Company’s Annual Report on Form 10-K for the fiscal year ended March 31, 2008 filed on June 16, 2008. Incorporated to herein Exhibit 10.20 to the Company’s Annual Report on Form 10-K for the fiscal year ended March 31, 2008 filed on June 16, 2008. Incorporated to herein Exhibit 10.21 to the Company’s Annual Report the fiscal year ended on Form 10-K for March 31, 2008 filed on June 16, 2008. Incorporated to herein Exhibit 10.22 to the Company’s Annual Report the fiscal year ended on Form 10-K for March 31, 2008 filed on June 16, 2008. reference reference reference reference herein by by by by Exhibit No. 10.22*† 10.23*† 10.24*† 10.25*† 10.26*† 10.27 10.28*† 10.29*† 10.30*† 10.31*† 10.32 10.33 10.34 Title Method of Filing Stock Option Agreement dated February 24, 2009 by and between CorVel Corporation and Daniel J. Starck, providing for performance vesting Stock Option Agreement dated February 24, 2009 by and between CorVel Corporation and Scott R. McCloud, providing for performance vesting Stock Option Agreement dated February 24, 2009 by and between CorVel Corporation and Donald C. McFarlane, providing for performance vesting Stock Option Agreement dated February 5, 2009 by and between CorVel Corporation and Diane J. Blaha, providing for performance vesting Stock Option Agreement dated February 24, 2009 by and between CorVel Corporation and Diane J. Blaha, providing for performance vesting to Summary of Terms of Oral Agreement Repurchase Shares of Common Stock held by V. Gordon Clemons. Stock Option Agreement granted November 2, 2009 by and between CorVel Corporation and Daniel J. Starck, providing for performance vesting. Stock Option Agreement granted November 2, 2009 by and between CorVel Corporation and Scott R. McCloud, providing for performance vesting. Stock Option Agreement granted November 2, 2009 by and between CorVel Corporation and Donald C. McFarlane, providing for performance vesting Stock Option Agreement granted November 2, 2009 by and between CorVel Corporation and Diane J. Blaha, providing for performance vesting. First Amendment to Credit Agreement dated June 2, 2010 by and between CorVel Corporation and Wells Fargo Bank, National Association. Revolving Line of Credit Note dated June 2, 2010 by CorVel Corporation in favor of Wells Fargo Bank, National Association. Settlement Agreement and General Release between Corvel Corporation and Kathleen Roche, D.C., individually and on behalf of others similarly situated, dated October 29, 2010. 27 Refiled herewith. Refiled herewith. Refiled herewith. by herein reference Incorporated to Exhibit 10.25 to the Company’s Annual Report on Form 10-K for the fiscal year ended March 31, 2009 filed on June 12, 2009. Refiled herewith. by herein reference to Incorporated Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q for the quarter ended December 31, 2009 filed on February 5, 2010. Refiled herewith. Refiled herewith. Refiled herewith. Refiled herewith. by by herein herein reference reference Incorporated to Exhibit 10.1 to the Company’s Current Report on Form 8-K filed on June 7, 2010. Incorporated to Exhibit 10.2 to the Company’s Current Report on Form 8-K filed on June 7, 2010. Incorporated to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended on 30, September November 8, 2010. reference herein 2010 filed by Title Method of Filing Exhibit No. 10.35 10.36*† 10.37*† 10.38*† 10.39*† 10.40 10.41 10.42 10.43*† Summary of Terms of Oral Agreement to Repurchase Shares of Common Stock held by Corstar Holdings, Inc. Stock Option Agreement dated December 6, 2010 by and between CorVel Corporation and Daniel J. Starck, providing performance vesting. Stock Option Agreement dated December 6, 2010 by and between CorVel Corporation and Scott R. McCloud, providing performance vesting. Stock Option Agreement dated December 6, 2010 by and between CorVel Corporation and Donald C. McFarlane, providing performance vesting. Stock Option Agreement dated December 6, 2010 by and between CorVel Corporation and Diane Blaha, providing performance vesting. Settlement Agreement dated June 23, 2011 by and among CorVel Corporation and counsel for class Raymond Williams, M.D., Orthopaedic Surgery, A Profession Medical, L.L.C. and Southwest Louisiana Hospital Association d/b/a Lake Charles Memorial Hospital, and all other class members. Second Amendment to Credit Agreement dated September 1, 2011 by and between CorVel Corporation and Wells Fargo Bank, National Association. Revolving dated September 1, 2011 by CorVel Corporation in Fargo Bank, National favor Association. Stock option agreement dated November 3, 2011, by and between CorVel Corporation and Daniel J. Starck, providing performance vesting. of Credit Note representatives, of Wells George Line 10.44*† 10.45*† Stock option agreement dated November 3, 2011, by and between CorVel Corporation and Scott R. McCloud, providing performance vesting. Stock option agreement dated November 3, 2011, by and between CorVel Corporation and Donald C. McFarlane, providing performance vesting. 28 by herein reference Incorporated to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q for the quarterly period on 30, September ended November 8, 2010. Refiled herewith. 2010 filed Refiled herewith. Refiled herewith. Refiled herewith. herein Incorporated to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2011 filed on August 5, 2011. reference by herein Incorporated to Exhibit 10.1 to the Company’s Current Report on Form 8-K filed on August 31, 2011. reference by herein Incorporated to Exhibit 10.2 to the Company’s Current Report on Form 8-K filed on August 31, 2011. reference by by by herein herein reference reference Incorporated to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended December 31, 2011 filed on February 6, 2012. Incorporated to Exhibit 10.2 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended December 31, 2011 filed on February 6, 2012. Incorporated to Exhibit 10.3 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended December 31, 2011 filed on February 6, 2012. reference herein by Exhibit No. 10.46*† 10.47*† 10.48 10.49 10.50 21.1 23.1 31.1 31.2 32.1 32.2 101.0 Title Method of Filing the period Incorporated herein by reference to Exhibit 10.4 to the Company’s Quarterly Report on Form 10-Q for ended quarterly December 31, 2011 filed on February 6, 2012. Incorporated herein by reference to Exhibit 10.5 to the Company’s Quarterly Report on Form 10-Q for ended quarterly December 31, 2011 filed on February 6, 2012 Filed herewith. period the Filed herewith. Filed herewith. Filed herewith. Filed herewith. Filed herewith. Filed herewith. Furnished herewith. Furnished herewith. Stock option agreement dated November 3, 2011, by and between CorVel Corporation and Diane Blaha, providing performance vesting. Independent Registered Public Stock option agreement dated November 3, 2011, by and between CorVel Corporation and V. Gordon Clemons, Jr., providing performance vesting. Stock option agreement dated February 24, 2009, by and between CorVel Corporation and V. Gordon Clemons, Jr., providing performance vesting. Stock option agreement dated November 2, 2009, by and between CorVel Corporation and V. Gordon Clemons, Jr., providing performance vesting. Stock option agreement dated December 6, 2010, by and between CorVel Corporation and V. Gordon Clemons, Jr., providing performance vesting Subsidiaries of the Company Consent of Accounting Firm, Haskell & White LLP Certification of the Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. Certification of the Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. Certification of the Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. Certification of the Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. The from CorVel Corporation's Annual Report on Form 10-K for the fiscal year ended March 31, 2012, formatted in XBRL (eXtensible Business Reporting Language): (i) Consolidated Balance Sheets as of March 31, 2012 and March 31, 2011; (ii) Consolidated Statements of Income for the fiscal years ended March 31, 2012, 2011 and 2010; (iii) Consolidated Statements of Stockholders' Equity for the fiscal years ended March 31, 2012, (iv) Consolidated 2010; Statements of Cash Flows for the fiscal years ended March 31, 2012, 2011 and 2010; and (v) Notes to Consolidated Financial Statements(**) following materials 2011 and * — Denotes management contract or compensatory plan or arrangement. 29 ** — Pursuant to Rule 406T of Regulation S-T, the Interactive Data Files on Exhibit 101.0 hereto are deemed not filed or part of a registration statement or prospectus for purposes of Sections 11 or 12 of the Securities Act of 1933, as amended, are deemed not filed for purposes of Section 18 of the Securities and Exchange Act of 1934, as amended, and otherwise are not subject to liability under those sections. † — Confidential treatment has been requested for certain confidential portions of this exhibit pursuant to Rule 24b-2 under the Securities Exchange Act of 1934. In accordance with Rule 24b-2, these confidential portions have been omitted from this exhibit and filed separately with the Securities and Exchange Commission. (b) Exhibits The exhibits filed as part of this report are listed under Item 15(a)-(3) of this Annual Report on Form 10-K. (c) Financial Statement Schedule The Financial Statement Schedules required by Regulation S-X and Item 8 of Form 10-K are listed under Item 15(a)(2) of this Annual Report on Form 10-K. 30 Pursuant to the requirements of Section 13 or 15 (d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. SIGNATURES CORVEL CORPORATION By: /s/ V. GORDON CLEMONS V. Gordon Clemons President, Chief Executive Officer, and Chief Operating Officer Date: June 8, 2012 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities indicated on June 8, 2012. Signature Title /S/ V. GORDON CLEMONS V. Gordon Clemons /S/ SCOTT R. MCCLOUD Scott R. McCloud /S/ ALAN HOOPS Alan Hoops /S/ STEVEN J. HAMERSLAG Steven J. Hamerslag /S/ JUDD JESSUP Judd Jessup /S/ JEAN MACINO Jean Macino /S/ JEFFREY J. MICHAEL Jeffrey J. Michael Chairman of the Board, Chief Executive Officer, and President (Principal Executive Officer) Chief Financial Officer (Principal Financial and Accounting Officer) Director Director Director Director Director 31 SELECTED CONSOLIDATED FINANCIAL DATA The following selected financial data for each of the five fiscal years ended March 31, 2012, have been derived from the Company’s audited consolidated financial statements. The following data should be read in conjunction with the Company’s Consolidated Financial Statements, thereto, and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” The following amounts are in thousands, except per share data. the related notes Fiscal Year Ended March 31, 2008 2009 2010 2011 2012 Statement of Income Data: Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cost of revenues . . . . . . . . . . . . . . . . . . . . . . . . . . $ 301,894 223,829 $ 310,076 236,334 $ 337,968 252,429 $ 380,668 284,098 $ 412,668 318,826 Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General and administrative . . . . . . . . . . . . . . . . . . Income before income taxes . . . . . . . . . . . . . . . . . Income tax provision . . . . . . . . . . . . . . . . . . . . . . . 78,065 39,720 38,345 14,961 73,742 42,133 31,609 12,332 85,539 42,056 43,483 17,387 96,570 59,167 37,403 12,740 93,842 50,405 43,437 16,885 Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 23,384 $ 19,277 $ 26,096 $ 24,663 $ 26,552 Net income per share: Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shares used in computing net income per share: Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Return on beginning of year equity . . . . . . . . . . . . Return on beginning of year assets . . . . . . . . . . . . $ $ 1.69 1.67 $ $ 1.43 1.42 $ $ 2.09 2.06 $ $ 2.09 2.05 $ $ 2.31 2.28 13,856 14,036 13,458 13,620 12,499 12,672 11,801 12,029 11,476 11,627 29.5% 20.6% 20.0% 13.7% 27.1% 19.0% 25.8% 17.6% 26.6% 16.2% 2008 2009 2010 2011 2012 Balance Sheet Data as of March 31, Cash and cash equivalents . . . . . . . . . . . . . . . . . . . Accounts receivable, net . . . . . . . . . . . . . . . . . . . . Working capital . . . . . . . . . . . . . . . . . . . . . . . . . . . Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Retained earnings . . . . . . . . . . . . . . . . . . . . . . . . . Treasury stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total stockholders’ equity . . . . . . . . . . . . . . . . . . . $ 17,911 39,164 29,445 140,575 178,458 (162,302) 96,378 $ 13,217 41,249 28,096 137,552 197,735 (185,762) 96,297 $ 10,242 43,930 27,196 140,368 223,831 (218,323) 95,728 $ 12,269 48,964 27,389 164,225 248,494 (248,931) 99,639 $ 6,597 49,334 36,485 171,882 275,046 (270,574) 110,382 32 MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS This Management’s Discussion and Analysis of Financial Condition and Results of Operations may include certain forward-looking statements, within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including (without limitation) statements with respect to anticipated future operating and financial performance, growth and acquisition opportunities and other similar forecasts and statements of expectation. Words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “seeks,” “estimates,” “continue,” “may,” “will,” and “should” and variations of these words and similar expressions, are intended to identify these forward-looking statements. Forward-looking statements made by the Company and its management are based on estimates, projections, beliefs and assumptions of management at the time of such statements and are not guarantees of future performance. The Company disclaims any obligations to update or revise any forward-looking statement based on the occurrence of future events, the receipt of new information or otherwise. Actual future performance, outcomes and results may differ materially from those expressed in forward-looking statements made by the Company and its management as a result of a number of risks, uncertainties and assumptions. Representative examples of these factors include (without limitation) general industry and economic conditions; possible litigation and legal liability in the course of operations; cost of capital and capital requirements; competition from other managed care companies; the ability to expand certain areas of the Company’s business; shifts in customer demands; the ability of the Company to produce market-competitive software; changes in operating expenses including employee wages, benefits and medical inflation; governmental and public policy changes, including but not limited to legislative and administrative law and rule implementation or change; dependence on key personnel; the continued availability of financing in the amounts and at the terms necessary to support the Company’s future business; and the other risks identified under the heading “Risk Factors” appearing elsewhere in the report. Overview CorVel Corporation is an independent nationwide provider of medical cost containment and managed care services designed to address the escalating medical costs of workers’ compensation and auto claims. The Company’s services are provided to insurance companies, third-party administrators (“TPA’s”), and self- administered employers to assist them in managing the medical costs and monitoring the quality of care associated with healthcare claims. Network Solutions Services The Company’s network solutions services are designed to reduce the price paid by its customers for medical services rendered in workers’ compensation cases, auto policies and, to a lesser extent, group health policies. The network solutions offered by the Company include automated medical fee auditing, preferred provider services, retrospective utilization review, independent medical examinations, and inpatient bill review. Network solutions services also includes revenue from the Company’s directed care network (CareIQ), including imaging and physical therapy. Patient Management Services In addition to its network solutions services, the Company offers a range of patient management services, which involve working on a one-on-one basis with injured employees and their various healthcare professionals, employers and insurance company adjusters. The services are designed to monitor the medical necessity and appropriateness of healthcare services provided to workers’ compensation and other healthcare claimants and to expedite return to work. The Company offers these services on a stand-alone basis, or as an integrated component of its medical cost containment services. Patient management services include the processing of claims for self- insured payors to property and casualty insurance. Organizational Structure The Company’s management is structured geographically with regional vice-presidents who report to the Executive Vice-President of the Company who reports to the President of the Company. Each of these regional 33 vice-presidents is responsible for all services provided by the Company in his or her particular region and responsible for the operating results of the Company in multiple states. These regional vice presidents have area and district managers who are also responsible for all services provided by the Company in their given area and district. Business Enterprise Segments The Company operates in one reportable operating segment, managed care. The Company’s services are delivered to its customers through its local offices in each region and financial information for the Company’s operations follows this service delivery model. All regions provide the Company’s patient management and network solutions services. ASC 280-10 establishes standards for the way that public business enterprises report information about operating segments in annual and interim consolidated financial statements. The Company’s internal financial reporting is segmented geographically, as discussed above, and managed on a geographic rather than service line basis, with virtually all of the Company’s operating revenue generated within the United States. Under Accounting Standard Codification (“ASC”) 280-10, two or more operating segments may be aggregated into a single operating segment for financial reporting purposes if aggregation is consistent with the objective and basic principles of ASC 280-10, if the segments have similar economic characteristics, and if the segments are similar in each of the following areas: 1) the nature of products and services; 2) the nature of the production processes; 3) the type or class of customer for their products and services; and 4) the methods used to distribute their products or provide their services. The Company believes each of its regions meet these criteria as each provides similar services and products to similar customers using similar methods of productions and similar methods to distribute the services and products. Because we believe we meet each of the criteria set forth above and each of our regions have similar economic characteristics, we aggregate our results of operations in one reportable operating segment, managed care. Seasonality While we are not directly impacted by seasonal shifts, we are affected by the change in working days in a given quarter. There are generally fewer working days for our employees to generate revenue in the third fiscal quarter as we experience vacations, inclement weather and holidays. Summary of Fiscal 2012 Annual Results The Company had revenues of $413 million for fiscal year ended March 31, 2012, an increase of $32 million, or 8%, compared to $381 million for fiscal year ended March 31, 2011. This increase was primarily due to an increase in revenues from claims administration customers of our patient management services, due to an increase in such customers and an increase in the services sold to existing claims administration customers. Additionally, to a lesser extent, the Company had an increase in network solutions revenues from an increase pharmacy services. During fiscal 2012, the Company’s gross profit margin dropped to 22.7% from 25.4% in fiscal 2011. The decrease was primarily attributable to the loss of business with higher margins replaced by business with lower margins. The Company had record revenues in fiscal 2012; however, gross profit decreased 2.7% from fiscal 2011 to fiscal 2012. During fiscal 2012, the Company continued to improve its accounts receivable collections processes and reduced its days sales outstanding from less than 45 days at March 31, 2011 to less than 43 days at March 31, 2012. The days sales outstanding at March 31, 2012 is the lowest for a fiscal year end in the history of the Company. During fiscal 2012, the Company also continued to repurchase shares of its common stock under a plan originally approved by the Company’s Board of Directors in 1996. In February 2012, the Company’s Board of the plan to Directors increased the number of shares authorized to be repurchased over the life of 34 16,000,000 shares. During fiscal 2012, the Company spent $21.6 million to repurchase 461,938 shares of its common stock. Since commencing this program in the fall of 1996, the Company has repurchased 14,953,101 shares of its common stock through March 31, 2012, at a cost of $271 million. These repurchases were funded primarily from the Company’s operating cash flows. Results of Operations The Company derives its revenues from providing patient management and network solutions services to payors of workers’ compensation benefits, auto insurance claims and health insurance benefits. Patient management services include utilization review, medical case management, vocational rehabilitation, and claims processing. Network solutions revenues include fee schedule auditing, hospital bill auditing, independent medical examinations, diagnostic imaging review services and preferred provider referral services. The percentages of total revenues attributable to patient management and network solutions services for the fiscal years ended March 31, 2010, 2011, and 2012 are listed below. Patient management services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network solutions services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44.7% 47.0% 49.3% 55.3% 53.0% 50.7% 2010 2011 2012 100.0% 100.0% 100.0% As noted in the table above, from fiscal 2011 to fiscal 2012 the mix of the Company’s revenues moved 2.3 percentage points from network solutions to patient management. This mix shift is primarily due to the Company’s increased focus in the sale of TPA services which are included with patient management services. The Company expects to have more growth in the sale of TPA services than its other services. The following table shows the income statements for the past three fiscal years and the dollar changes as well as the percentage changes for each fiscal year in thousands, except for per share information. Fiscal 2010 Fiscal 2011 Fiscal 2012 Amount Change from Fiscal 2010 to 2011 Amount Change from Fiscal 2011 to 2012 Percent Change from Fiscal 2010 to 2011 Percent Change from Fiscal 2011 to 2012 Revenues . . . . . . . . . . . . . . . . . . . . . $337,968 $380,668 $412,668 318,826 Cost of revenues . . . . . . . . . . . . . . . 284,098 252,429 $ 42,700 31,669 $32,000 34,728 Gross profit . . . . . . . . . . . . . . . . . . . General and administrative . . . . . . . Income before income taxes . . . . . . Income tax provision . . . . . . . . . . . 85,539 42,056 43,483 17,387 96,570 59,167 37,403 12,740 93,842 50,405 43,437 16,885 11,031 17,111 (6,080) (4,647) (2,728) (8,762) 6,034 4,145 12.6% 12.5 12.9 40.7 (14.0) (26.7) 8.4% 12.2 (2.8) (14.8) 16.1 32.5 Net income . . . . . . . . . . . . . . . . . . . $ 26,096 $ 24,663 $ 26,552 ($ 1,433) $ 1,889 (5.5%) 7.7% Net income per share: Basic . . . . . . . . . . . . . . . . . . . . . . $ Diluted . . . . . . . . . . . . . . . . . . . . $ 2.09 $ 2.06 $ 2.09 $ 2.05 $ 2.31 2.28 $ $ — (0.01) $ $ 0.22 0.23 0.0% (0.5%) 10.5% 11.2% Shares used in net income per share: Basic . . . . . . . . . . . . . . . . . . . . . . Diluted . . . . . . . . . . . . . . . . . . . . 12,499 12,672 11,801 12,029 11,476 11,627 (698) (643) (325) (402) (5.6%) (5.1%) (2.8%) (3.3%) As previously identified in the section titled “Risk Factors” in this report, the Company’s ability to maintain or grow revenues is subject to several risks including, but not limited to, changes in government regulations, exposure to litigation and the ability to add or retain customers. Any of these, or a combination of all of them, could have a material and adverse effect on the Company’s results of operations going forward. 35 The following table sets forth, for the periods indicated, the percentage of revenues represented by certain items reflected in the Company’s consolidated statements of income. The Company’s past operating results are not necessarily indicative of future operating results. The percentages for the three fiscal years ended March 31, 2010, 2011 and 2012 are as follows: 2010 2011 2012 Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cost of revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100.0% 100.0% 100.0% 74.7% 74.6% 77.3% Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General and administrative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25.3% 25.4% 22.7% 12.4% 15.5% 12.2% Income before income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income tax provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.9% 5.1% 9.9% 10.5% 4.1% 3.3% Net Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.8% 6.6% 6.4% Revenue The Company derives its revenues from providing patient management and network solutions services to payors of workers’ compensation benefits, auto insurance claims and health insurance benefits. Patient management services include claims administration, utilization review, medical case management and vocational rehabilitation. Network solutions revenues include fee schedule auditing, hospital bill auditing, independent medical examinations, diagnostic imaging review services, directed care services and preferred provider referral services. Change in Revenue Fiscal 2012 Compared to Fiscal 2011 Revenues increased by 8%, to $413 million in fiscal 2012, from $381 million in fiscal 2011, an increase of $32 million. The increase was primarily due to an increase in revenues from claims administration customers of our patient management services, due both to an increase in such customers and an increase in the services sold to existing claims administration customers. Additionally, to a lesser extent, the Company had an increase in network solutions revenues from an increase in pharmacy services. Patient management revenues increased by $19 million, or 11%, from $179 million to $198 million. Network solutions services increased by $13 million, or 6%, from $202 million to $215 million. Fiscal 2011 Compared to Fiscal 2010 Revenues increased by 13% to $381 million in fiscal 2011, from $338 million in fiscal 2010, an increase of $43 million. The increase was primarily due to an increase in revenues from claims administration customers for our services, due both to an increase in such customer and an increase in the services sold to the existing claims administration customers. Additionally, to a lesser extent, the Company had an increase in network solutions revenues from an increase in bill review volume and pharmacy services. Patient management revenues increased by $28 million, or 18%, from $151 million to $179 million. Network solutions services increased by $15 million, or 8%, from $187 million to $202 million. Cost of Revenue The Company’s cost of revenues consist of direct expenses, costs directly attributable to the generation of revenue, and field indirect costs which are incurred in the field to support the operations in the field offices which generate the revenue. Direct costs are primarily case manager salaries, bill review analysts, related payroll taxes and fringe benefits, and costs for Independent Medical Examinations (IME), prescription drugs, and MRI providers. Most of the Company’s revenues are generated in offices which provide both patient management services and network solutions services. The largest of the field indirect costs are manager salaries and bonus, 36 account executive base pay and commissions, administrative and clerical support, field systems personnel, PPO network developers, related payroll taxes, fringe benefits, office rent, and telephone expense. During fiscal 2012, approximately 33% of the costs incurred in the field are field indirect costs which support both the patient management services and network solutions operations of the Company’s field operations. Change in Cost of Revenue Fiscal 2012 Compared to Fiscal 2011 The Company’s cost of revenues increased from $284 million in fiscal 2011 to $319 million in fiscal 2012, an increase of 12.2%, or $35 million. The increase in cost of revenues is primarily due to the 8% increase in revenues noted above along with the loss of some higher margin business replaced by some lower margin business. During the past two fiscal years, the Company’s gross margin decreased from 25% to 23%. These margins will not improve unless the Company is either able to sell additional higher margin services or develop operating efficiencies. Fiscal 2011 Compared to Fiscal 2010 The Company’s cost of revenues increased from $252 million in fiscal 2010 to $284 million in fiscal 2011, an increase of 12.5%, or $32 million. The increase in cost of revenues was due to the costs associated with the increase in demand for the Company’s TPA services, and to a lesser extent, the CareIQ services. These services operate at a lower margin than the Company’s other services. The increase in cost of revenues is primarily due to the 13% increase in revenues noted above. General and Administrative Expense During fiscals years 2010, 2011 and 2012, approximately 61%, 54%, and 56% respectively, of general and administrative costs (exclusive of the $9.0 million Louisiana legal settlement accrual in fiscal 2011, noted below) consisted of corporate systems costs, which include the corporate systems support, implementation and training, rules engine development, national information technology (IT) strategy and planning, depreciation of the hardware costs in the Company’s corporate offices and backup data center, the Company’s national wide area network, and other systems related costs. The Company includes all IT related costs managed by the corporate office in general and administrative whereas the field IT related costs are included in the cost of revenues. The remaining general and administrative costs consist of national marketing, national sales support, corporate legal, corporate insurance, human resources, accounting, product management, new business development, and other general corporate expenses. Change in General and Administrative Expense Fiscal 2012 Compared to Fiscal 2011 General and administrative expense decreased 14.8% from $59 million in fiscal 2011 to $50 million in fiscal 2012. In fiscal 2011, general and administrative expense included $9 million for the costs to settle litigation in Louisiana, as noted below, which the Company did not have in fiscal 2012. Excluding the costs of this litigation, general and administrative expense was flat between fiscal 2011 and fiscal 2012. Systems related costs increased from $25 million in fiscal 2011 to $28 million in fiscal 2012. All other general and administrative expense decreased from $25 million in fiscal 2011 to $22 million in fiscal 2012. The costs associated with the development and maintenance of software products and the implementation and incorporation of new technologies to remain competitive could have a material adverse effect on the Company’s results of operations in the future. Likewise, the Company’s exposure to litigation and increasing costs of insurance could have a material adverse effect on the Company’s results of operations as well. Fiscal 2011 Compared to Fiscal 2010 General and administrative expense increased 41% from $42 million in fiscal 2010 to $59 million in fiscal 2011. General and administrative expense increased as a percentage of revenue by 3.1% from 12.4% of revenue in fiscal 2010 to 15.5% of revenue in fiscal 2011 primarily due to the accrual of the $9 million legal settlement of 37 litigation in Louisiana as noted below. Exclusive of this accrual, general and administrative expense would have been 12.4% and 13.2% of revenue in both fiscal 2010 and fiscal 2011, respectively, as the increase in general and administrative expense were commensurate with the growth in revenue. Exclusive of the Louisiana settlement accrual, general and administrative expense increased from $42 million in fiscal 2010 to $50 million in fiscal 2011. Part of the increase was also due to the settlement of the Roche litigation noted below. The Company’s systems expenses increased $1 million, from $24 million in fiscal 2010 to $25 million in fiscal 2011. Given the importance the Company places on its proprietary software and IT infrastructure, these costs will always be a significant portion of the Company’s general and administrative expense. Income Tax Provision Fiscal 2012 Compared to Fiscal 2011 The Company’s income tax expense for fiscal years 2011 and 2012 was $13 million and $17 million, respectively. The Company’s income tax expense in fiscal 2012 increased primarily due to the increase in pre-tax income from $37 million in fiscal 2011 to $43 million in fiscal 2012. The effective income tax rates for fiscal years 2011 and 2012 were 35% and 39% respectively. The increase in the effective income tax rate was primarily due to the recognition of a net benefit of $1,601,000 in fiscal 2011 due to the reduction in the FIN 48 liability originally recorded based upon review of the FIN 48 liability. The Company did not have any such adjustment in fiscal 2012. These rates differed from the statutory federal tax rate of 35% primarily due to state income taxes and certain non-deductible expenses Fiscal 2011 Compared to Fiscal 2010 The Company’s income tax expense for fiscal years 2010 and 2011, was $17 million and $13 million, respectively. The Company’s income tax expense in fiscal 2011 decreased due to the decrease in pre-tax income from $43 million in fiscal 2010 to $37 million in fiscal 2011. The effective income tax rates for fiscal years 2010 and 2011 were 40% and 35%, respectively. The income tax provision rate in fiscal 2011 was lower due to the above noted FIN 48 adjustment in fiscal 2011. These rates differed from the statutory federal tax rate of 35% primarily due to state income taxes and certain non-deductible expenses. Net Income Fiscal 2012 Compared to Fiscal 2011 The Company’s net income for fiscal years 2011 and 2012 was $25 million and $27 million, respectively. The Company’s net income in fiscal 2012 increased due to the $9 million accrued in fiscal 2011 for the legal settlement of the Louisiana litigation and Roche litigation noted below offset by the increase in profits from the rest of the Company’s operations. The Company did not have a similar legal accrual in fiscal 2012. Fiscal 2011 Compared to Fiscal 2010 The Company’s net income for fiscal years 2010 and 2011 was $26 million and $25 million, respectively. The Company’s net income in fiscal 2011 decreased due to the accrual of $9 million related to the settlement of litigation in Louisiana as noted below. Excluding this litigation, net income would have increased. Earnings per Share Fiscal 2012 Compared to Fiscal 2011 The Company’s diluted earnings per share for fiscal years 2011 and 2012 were $2.05 and $2.28, respectively. The Company’s earnings per share in fiscal 2012 increased due to the accrued legal settlement of the Louisiana litigation in fiscal 2011 noted below, and due to a reduction in shares outstanding because of the shares repurchased in the Company’s share repurchase program which reduced weighted shares. 38 Fiscal 2011 Compared to Fiscal 2010 The Company’s diluted earnings per share for fiscal years 2010 and 2011 were $2.06 and $2.05, respectively. The Company’s earnings per share in fiscal 2011 decreased due to the decrease in net income as noted above, offset by the decrease in diluted shares from 12.7 million to 12.0 million due to repurchases under the Company’s share repurchase program. Liquidity and Capital Resources Introduction We manage our liquidity and financial position in the context of our overall business strategy. We continually forecast and manage our cash, investments, working capital balances and capital structure to meet the short- and long-term obligations of our businesses while seeking to maintain liquidity and financial flexibility. Cash flows generated from operating activities are principally from earnings before non-cash expenses. The risk of decreased operating cash flow from a decline in earnings is partially mitigated by the diversity of our services, geographies and customers; and our lack of any interest bearing debt for the past 20 years. The Company has historically funded its operations and capital expenditures primarily from cash flow from operations, and to a lesser extent, stock option exercises. The Company’s net accounts receivables have averaged below 45 days of average sales for the past two fiscal years and were at a fiscal year record low at 43 days at March 31, 2012. Property, net of accumulated depreciation, has historically averaged approximately 12% or less of annual revenue. The Company’s historical profit margins and historical ratio of investments in assets used in the business has allowed the Company to generate sufficient cash flow to repurchase $271 million of its common stock during the past fifteen fiscal years, without incurring debt, on inception-to-date net earnings of $275 million. The Company repurchases shares during periods of excess liquidity which has occurred all 20 years the Company has been public. Should the Company have lower income or cash flows, it could reduce or eliminate the share repurchase program until earnings and cash flow improves. Working capital increased from $27 million to $36 million from March 31, 2011 to March 31, 2012. The Company believes that cash from operations and funds from exercises of stock options granted to employees are adequate to fund existing obligations, repurchase shares of the Company’s common stock under its current share repurchase program, introduce new services, and continue to develop healthcare related businesses for at least the next twelve months. The Company regularly evaluates cash requirements for current operations and commitments, and for capital acquisitions and other strategic transactions. The Company may elect to raise additional funds for these purposes, through debt or equity financings or otherwise, as appropriate. Additional equity or debt financing may not be available when needed, on terms favorable to us or at all. As of March 31, 2012, the Company had $7 million in cash and cash equivalents, invested primarily in short-term, interest-bearing highly liquid investment-grade securities with maturities of 90 days or less. In September 2011, the Company renewed a credit agreement that was in place throughout fiscal 2012. The line is with a financial institution to provide a revolving credit facility with borrowing capacity of up to $10 million. Borrowings under this agreement bear interest, at the Company’s option, at a fixed LIBOR-based rate plus 1.50% or at a fluctuating rate determined by the financial institution to be 1.50% above the daily one-month LIBOR rate. The loan covenants require the Company to maintain the current assets to liabilities ratio of at least 1.25:1, debt to tangible net worth not greater than 1.25:1 and have positive net income. There were no outstanding revolving loans at any time during fiscal 2012, but letters of credit in the aggregate amount of $8.0 million have been issued under a letter of credit sub-limit that does not reduce the amount of borrowings available under the revolving credit facility. The credit agreement expires in September 2012. The Company believes that the cash balance at March 31, 2012 along with anticipated internally generated funds, and the credit facility would be sufficient to meet the Company’s expected cash requirements for at least the next twelve months. 39 Operating Cash Flows Fiscal 2012 Compared to Fiscal 2011 Net cash provided by operating activities decreased from $45 million in fiscal 2011 to $36 million in fiscal 2012. The decrease in cash provided by operations was primarily due to a decrease in accrued liabilities by $8 million primarily due to the payment of $9 million towards the settlement of the Louisiana litigation note below. In fiscal 2011, this amount was accrued resulting in most of the increase in accrued liabilities. Fiscal 2011 Compared to Fiscal 2010 Net cash provided by operating activities increased from $38 million in fiscal 2010 to $45 million in fiscal 2011. The increase in cash provided by operations was primarily due to an increase in accrued liabilities by $7 million for fiscal 2010 to $15 million for fiscal year 2011 primarily due to the accrual of the expected legal settlement of the Louisiana litigation noted below. Excluding the accrual of cost for this item, income in fiscal 2011 would have been greater than fiscal 2010. Investing Activities Fiscal 2012 Compared to Fiscal 2011 Net cash flow used in investing activities increased from $20 million in fiscal 2011 to $23 million in fiscal 2012. This increase in investing activity was primarily due to an increase in property additions from $19 million in fiscal 2011 to $23 million in fiscal 2012, primarily due to an increase in software development efforts. The Company expects future expenditures for property and equipment to increase if revenues increase. Fiscal 2011 Compared to Fiscal 2010 Net cash flow used in investing activities increased from $12 million in fiscal 2010 to $20 million in fiscal 2011. This increase in investing activity was primarily due to an increase in capital additions from $12 million in fiscal 2010 to $19 million in fiscal 2011. Financing Activities Fiscal 2012 Compared to Fiscal 2011 Net cash flow used in financing activities decreased from $23 million in fiscal 2011 to $18 million in fiscal 2012. The decrease in cash flow used in financing activities was due to a decrease in the purchase of common stock under the Company’s share repurchase program. During fiscal 2011, the Company spent $31 million to repurchase 715,975 shares of its common stock (at an average price of $42.75 per share). During fiscal 2012, the Company spent $22 million to repurchase 461,938 shares of its common stock (at an average price of $46.85 per share). The change noted above was partially offset by a decrease in cash received from option proceeds and related income tax benefits. In fiscal year 2011, the Company realized $7 million in cash from the exercise of stock options and the related income tax benefits. In fiscal 2012, the Company realized $3 million from the exercise of stock options and the related income tax benefits. If the Company continues to generate cash flow from operating activities, the Company may continue to repurchase shares of its common stock on the open market, if authorized by the Company’s Board of Directors, or seek to identify other businesses to acquire. In February 2012, the Board of Directors increased the number of shares authorized to be repurchased over the life of the stock repurchase program by an additional 1,000,000 shares to 16,000,000 shares. The Company has historically used cash provided by operating activities and from the exercise of stock options to repurchase stock. The Company expects that it may use some of the cash on the balance sheet at March 31, 2012 to repurchase additional shares of its common stock in the future. 40 Fiscal 2011 Compared to Fiscal 2010 Net cash flow used in financing activities decreased from $29 million in fiscal 2010 to $23 million in fiscal 2011. The decrease in cash flow used in financing activities was due to a decrease in the purchase of common stock under the Company’s stock repurchase program. During fiscal 2010, the Company spent $33 million to repurchase 1,092,445 shares of its common stock (at an average price of $29.80 per share). During fiscal 2011, the Company spent $31 million to repurchase 715,975 shares of its common stock (at an average price of $42.75 per share). Contractual Obligations The following table set forth our contractual obligations at March 31, 2012, which are primarily future minimum lease payments due under non-cancelable operating leases: For the Fiscal Years Ended March 31: Total Less than one year 1 - 3 Years 3 - 5 Years More than 5 Years Operating leases . . . . . . . . . . . . . . . . . . Uncertain tax positions . . . . . . . . . . . . . Software license . . . . . . . . . . . . . . . . . . $44,401,000 983,000 850,000 $12,606,000 983,000 850,000 $18,432,000 — — $10,925,000 — — $2,438,000 — — Total . . . . . . . . . . . . . . . . . . . . . . . . . . . $46,234,000 $14,439,000 $18,432,000 $10,925,000 $2,438,000 Litigation. On March 25, 2011, George Raymond Williams, MD. (“Williams”), as plaintiff, individually and on behalf of those similarly situated, filed a First Amended and Restated Petition for Damages and Class Certification in the 27th Judicial District Court, Parish of St. Landry, Louisiana, against CorVel Corporation (“CorVel”) and its insurance carriers, Homeland Insurance Company of New York and Executive Risk Specialty Insurance Company and several other unrelated parties. Williams alleges that CorVel violated Louisiana’s Any Willing Provider Act (the “AWPA”), which requires a payor accessing a preferred provider contract to give 30 days’ advance written notice or point of service notice in the form of a benefit card before the payor accesses the discounted rates in the contract to pay the provider for services rendered to an insured under that payor’s health benefit plan. On March 31, 2011, CorVel entered into a Memorandum of Understanding with attorneys representing the plaintiffs and the class setting forth the terms of settlement of this class action lawsuit. The Memorandum of Understanding provides that subject to the execution of a mutually acceptable settlement agreement and final non-appealable approval of such settlement by the Louisiana state court, CorVel will pay $9 million to resolve claims for which CorVel recorded a $9 million pre-tax charge to earnings during the March 2011 quarter. In addition, CorVel will assign to the class certain rights it has to the proceeds of CorVel’s insurance policies relating to the claims asserted by the class. The class action arbitration filed with the American Arbitration Association against CorVel in December 2006 by Southwest Louisiana Hospital Association dba Lake Charles Memorial Hospital as previously disclosed by CorVel is encompassed within the settlement terms of the Memorandum of Understanding. Pursuant to the Memorandum of Understanding, the parties have also agreed to request that the appropriate courts stay all related proceedings in State and Federal Court, as well as the Louisiana Office of Workers Compensation and the arbitration proceeding before the American Arbitration Association in which the parties are named, until the settlement agreement is prepared, executed and receives final court approval. The settlement does not constitute an admission of liability. On June 23, 2011 CorVel and class counsel executed a definitive settlement agreement. The settlement agreement contains the same terms and conditions as were set forth in the Memorandum of Understanding. Accordingly, CorVel made a $9 million cash payment into escrow on July 6, 2011. As set forth in the settlement agreement, certain contingencies such as preliminary court approval, resolutions of objections filed by class members challenging the fairness of the settlement, class members excluded from the settlement not exceeding a materiality threshold, and final court approval, must be satisfied before the settlement can become final. 41 On June 23, 2011, the 27th Judicial District Court for the Parish of St. Landry, Louisiana granted preliminary approval of settlement and set a deadline of October 16, 2011 for parties to opt out of or object to the proposed settlement. Notice of the settlement was given to Class Members. The Court gave final approval of the settlement on November 4, 2011. No appeal has been filed since that time, so the judgment became final on January 17, 2012. CorVel has begun to move for dismissal of all claims covered by the settlement in state and federal court. In exchange for the settlement payment by CorVel, class members will release CorVel and all of its affiliates and clients for any claims relating in any way to re-pricing, payment for, or reimbursement of a workers’ compensation bill, including but not limited to claims under the AWPA. Plaintiffs have also agreed to a notice procedure that CorVel may follow in the future to comply with the AWPA. In February 2005, Kathleen Roche, D.C., as plaintiff, filed a putative class action in Circuit Court for the 20th Judicial District, St. Clair County, Illinois, against the Company. The case sought unspecified damages based on the Company’s alleged failure to direct patients to medical providers who were members of the CorVel CorCare PPO network and also alleged that the Company used biased and arbitrary computer software to review medical providers’ bills. The Company denies that its conduct was improper in any way and denied all liability. On October 29, 2010, the Company entered into a settlement agreement providing for the payment of $2.1 million to class members and up to an additional $700,000 for attorneys’ fees and expenses, and as a result the Company accrued $2.8 million of estimated liability for this settlement agreement during the quarter ended September 30, 2010. In exchange for the settlement payment by the Company, class members consisting of Illinois medical providers (excluding hospitals) have released the Company and all of its affiliates for claims relating to any PPO or usual and customary reductions recommended by the Company on class members’ medical bills. On January 21, 2011, the Circuit Court gave final approval to the settlement and awarded class counsel $700,000 in attorneys’ fees and expenses. A modified final judgment approving the settlement and addressing certain class notice issues was approved on January 20, 2012; the modified judgment did not change the financial terms of the settlement or the release. Initial payments were sent to class members on July 18, 2011 and the remaining payments to class members should be completed by July 2012. The Company is involved in other litigation arising in the normal course of business. Management believes that resolution of these matters will not result in any payment that, in the aggregate, would be material to the financial position or results of the operations of the Company. Inflation. The Company experiences pricing pressures in the form of competitive prices. The Company is also impacted by rising costs for certain inflation-sensitive operating expenses such as labor and employee benefits, and facility leases. However, the Company generally does not believe these impacts are material to its revenues or net income. Off-Balance Sheet Arrangements The Company is not a party to off-balance sheet arrangements as defined by the Securities and Exchange Commission. However, from time to time the Company enters into certain types of contracts that contingently require the Company to indemnify parties against third-party claims. The contracts primarily relate to: (i) certain contracts to perform services, under which the Company may provide customary indemnification to the purchases of such services; (ii) certain real estate leases, under which the Company may be required to indemnify property owners for environmental and other liabilities, and other claims arising from the Company’s use of the applicable premises; and (iii) certain agreements with the Company’s officers, directors and employees, under which the Company may be required to indemnify such persons for liabilities arising out of their relationship with the Company. The terms of such obligations vary by contract and in most instances a specific or maximum dollar amount is not explicitly stated therein. Generally, amounts under these contracts cannot be reasonably estimated until a specific claim is asserted. Consequently, no liabilities have been recorded for these obligations on the Company’s balance sheets for any of the periods presented. Critical Accounting Policies The SEC defines critical accounting policies as those that require application of management’s most difficult, subjective or complex judgments, often as a result of the need to make estimates about the effect of matters that are inherently uncertain and may change in subsequent periods. 42 The following is not intended to be a comprehensive list of our accounting policies. Our significant accounting policies are more fully described in Note A to the Consolidated Financial Statements. In many cases, the accounting treatment of a particular transaction is specifically dictated by accounting principles generally accepted in the United States of America, with no need for management’s judgment in their application. There are also areas in which management’s judgment in selecting an available alternative would not produce a materially different result. We have identified the following accounting policies as critical to us: 1) revenue recognition, 2) cost of revenues, 3) allowance for uncollectible accounts, 4) goodwill and long-lived assets, 5) accrual for self-insured costs, 6) accounting for income taxes, and 7) share-based compensation. Revenue Recognition: The Company recognizes revenue when there is persuasive evidence of an arrangement, the services have been provided to the customer, the sales price is fixed or determinable, and collectability is reasonably assured. For the Company’s services, as the Company’s professional staff performs work, they are contractually permitted to bill for fees earned in fraction of an hour increments worked or by units of production. The Company recognizes revenue as the time is worked or as units of production are completed, which is when the revenue is earned and realized. Labor costs are recognized as the costs are incurred. The Company derives the majority of its revenue from the sale of Network Solutions and Patient Management services. Network Solutions and Patient Management services may be sold individually or combined with any of the services the Company provides. When a sale combines multiple elements, the Company accounts for multiple element arrangements in accordance with the guidance included in Accounting Standard Codification (“ASC”) 605-25. In accordance with ASC 605-25, the Company allocates revenue for transactions or collaborations that include multiple elements to each unit of accounting based on its relative fair value, and recognizes revenue for each unit of accounting when the revenue recognition criteria have been met. The price charged when the element is sold separately generally determines fair value. When our customers purchase several products from CorVel, the pricing of the products sold is generally the same as if the product were sold on an individual basis. As a result, the fair value of each product sold in a multiple element arrangement is almost always determinable. In the absence of fair value of a delivered element, the Company would allocate revenue first to the fair value of the undelivered elements and the residual revenue to the delivered elements. The Company recognizes revenue for delivered elements when the delivered elements have standalone value and the Company has objective and reliable evidence of fair value for each undelivered element. If the fair value of any undelivered element included in a multiple element arrangement cannot be objectively determined, revenue is deferred until all elements are delivered and services have been performed, or until fair value can objectively be determined for any remaining undelivered elements. Based upon the nature of our products, bundled products are generally delivered in the same accounting period. Cost of revenues: Cost of services consists primarily of the compensation and fringe benefits of field personnel, including managers, medical bill analysts, field case managers, telephonic case managers, systems support, administrative support and account managers and account executives and related facility costs including rent, telephone and office supplies. Historically, the costs associated with these additional personnel and facilities have been the most significant factor driving increases in the Company’s cost of services. Locally managed and incurred IT costs are charged to cost of revenues whereas the costs incurred and managed at the corporate offices are charged to general and administrative expense. Allowance for Uncollectible Accounts: The Company determines its allowance by considering a number of factors, including the length of time trade accounts receivable are past due, the Company’s previous loss history, the customers’ current ability to pay its obligation to the Company, and the condition of the general economy and the industry as a whole. The Company writes off accounts receivable when they become uncollectible. The Company must make significant management judgments and estimates in determining contractual and bad debt allowances in any accounting period. One significant uncertainty inherent in the Company’s analysis is whether its past experience will be indicative of future periods. Although the Company considers future projections when estimating contractual and bad debt allowances, the Company ultimately makes its decisions 43 based on the best information available to it at that time. Adverse changes in general economic conditions or trends in reimbursement amounts for the Company’s services could affect the Company’s contractual and bad debt allowance estimates, collection of accounts receivable, cash flows, and results of operations. No one customer accounted for 10% or more of accounts receivable at March 31, 2011, and 2012. Goodwill and Long-Lived Assets: Goodwill arising from business combinations represents the excess of the purchase price over the estimated fair value of the net assets of the acquired business. Pursuant to ASC 350-10 through ASC 350-30, “Goodwill and Other Intangible Assets,” goodwill is tested annually for impairment or more frequently if circumstances indicate the potential for impairment. Also, management tests for impairment of its amortizable intangible assets and long-lived assets annually and whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. The Company’s impairment is conducted at a regional level. The measurement of fair value is based on an evaluation of market capitalization and is further tested using a multiple of earnings approach. In projecting the Company’s cash flows, management considers industry growth rates and trends and cost structure changes. Based on the Company’s tests and reviews, no impairment of its goodwill, intangible assets or other long-lived assets existed at March 31, 2012. However, future events or changes in current circumstances could affect the recoverability of the carrying value of goodwill and long-lived assets. Should an asset be deemed impaired, an impairment loss would be recognized to the extent the carrying value of the asset exceeded its estimated fair market value. Accrual for Self-insurance Costs: We accrue for the group medical costs and workers’ compensation costs of our employees based on claims filed and an estimate of claims incurred but not reported as of each balance sheet date. The Company determines its estimated self-insurance reserves based upon historical trends along with outstanding claims information provided by its claims paying agents. However, it is possible that recorded accruals may not be adequate to cover the future payment of claims. Adjustments, if any, to estimated accruals resulting from ultimate claim payments will be reflected in earnings during the periods in which such adjustments are determined. Our self-insured liabilities contain uncertainties because management is required to make assumptions and to apply judgment to estimate the ultimate cost to settle reported claims and claims incurred but not reported at the balance sheet date. We do not believe there is a reasonable likelihood that there will be a material change in the estimates or assumptions we use to calculate our self-insured liabilities. However, if actual results are not consistent with our estimates or assumptions, we may be exposed to losses or gains that could be material. Accounting for Income Taxes: The Company records a tax provision for the anticipated tax consequences of the reported results of operations. The provision for income taxes is computed using the asset and liability method, under which deferred tax assets and liabilities are recognized for the expected future tax consequences of temporary differences between the financial reporting and tax bases of assets and liabilities, and for operating losses and tax credit carryforwards. Deferred tax assets and liabilities are measured using the currently enacted tax rates that apply to taxable income in effect for the years in which those tax assets are expected to be realized or settled. The Company records a valuation allowance, if necessary, to reduce deferred tax assets to the amount that is believed more likely than not to be realized. The Company recognizes tax benefits from uncertain tax positions only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such positions are then measured based on the largest benefit that has a greater than 50% likelihood of being realized upon ultimate settlement. Management believes it is more likely than not that forecasted income, including income that may be generated as a result of certain tax planning strategies, together with future reversals of existing taxable temporary differences, will be sufficient to fully recover the deferred tax assets. In the event that the Company determines all or part of the net deferred tax assets are not realizable in the future, the Company will make an adjustment to the valuation allowance that would be charged to earnings in the period such determination is made. In addition, the calculation of tax liabilities involves significant judgment in estimating the impact of uncertainties in the application of GAAP and complex tax laws. Resolution of these uncertainties in a manner 44 inconsistent with management’s expectations could have a material impact on the Company’s financial condition and operating results. The significant assumptions and estimates described above are important contributors to our ultimate effective tax rate in each year. Legal and Other Contingencies: As discussed in Part I, Item 3 of this Form 10-K under the heading “Legal Proceedings” and in Note I, “Contingencies and Legal Proceedings” in Notes to Consolidated Financial Statements, the Company is subject to various legal proceedings and claims that arise in the ordinary course of business. The Company records a liability when it is probable that a loss has been incurred and the amount is reasonably estimable. There is significant judgment required in both the probability determination and as to whether an exposure can be reasonably estimated. In the opinion of management, there was not at least a reasonable possibility the Company may have incurred a material loss, or a material loss in excess of a recorded accrual, with respect to loss contingencies. However, the outcome of legal proceedings and claims brought against the Company are subject to significant uncertainty. Therefore, although management considers the likelihood of such an outcome to be remote, if one or more of these legal matters were resolved against the Company in the same reporting period for amounts in excess of management’s expectations, the Company’s consolidated financial statements of a particular reporting period could be materially adversely affected. Share-Based Compensation: The Company accounts for share based compensation in accordance with the provisions of ASC Topic 718 “Compensation – Stock Compensation”. Under ASC 718, share-based compensation cost is measured at the grant date, based on the calculated fair value of the award, and is recognized as an expense over the employee’s requisite service period (generally the vesting period of the equity grant). For the fiscal year ended March 31, 2012, the Company recorded share-based compensation expense of $2,276,000. Share-based compensation expense recognized in fiscal 2012 is based on awards ultimately expected to vest; therefore, it has been reduced for estimated forfeitures. ASC Topic 718 requires forfeitures to be estimated at the time of grant and revised, if necessary, in subsequent periods if actual forfeitures differ from those estimates. The Company estimates the fair value of stock options using the Black-Scholes valuation model. Key input assumptions used to estimate the fair value of stock options include the exercise price of the award, the expected option term, the expected volatility of the Company’s stock over the option’s expected term, the risk-free interest rate over the option’s term, and the Company’s expected annual dividend yield. The Company’s management believes that the valuation technique and the approach utilized to develop the underlying assumptions are appropriate in calculating the fair values of the Company’s stock options granted in fiscal 2012. Estimates of fair value are not intended to predict actual future events or the value ultimately realized by persons who receive equity awards. We do not believe there is a reasonable likelihood there will be a material change in the future estimates or assumptions we use to determine stock-based compensation expense. However, if actual results are not consistent with our estimates or assumptions, we may be exposed to changes in stock-based compensation expense that could be material. Software Development Costs: Development costs incurred in the research and development of new software products and enhancements to existing software products for external use are expensed as incurred until technological feasibility has been established. After technological feasibility is established, any additional external software development costs are capitalized and amortized on a straight-line basis over the estimated economic life of the related product, which is typically five years. We perform an annual review of the estimated economic life and the recoverability of such capitalized software costs. If a determination is made that capitalized amounts are not recoverable based on the estimated cash flows to be generated from the applicable software, any remaining capitalized amounts are written off. Although we believe that our approach to estimates and judgments as described herein is reasonable, actual results could differ and we may be exposed to increases or decreases in revenue that could be material. 45 Recently Issued Accounting Standards In September, 2011, the FASB issued ASU 2011-08, "Intangibles — Goodwill and Other (Topic 350), Testing Goodwill for Impairment." ASU 2011-08 simplifies how a company is required to test goodwill for impairment. Companies will now have the option to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount. If after considering the totality of events and circumstances an entity determines it is not more likely than not that the fair value of a reporting unit is less than its carrying amount, performing the two-step impairment test is unnecessary. The amendment is effective for the Company beginning January 1, 2012, with early adoption permitted. The Company will adopt ASU 2011-08 during fiscal year ending March 31, 2013. 46 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Board of Directors and Stockholders of CorVel Corporation We have audited the accompanying consolidated balance sheets of CorVel Corporation (the “Company”) as of March 31, 2011 and 2012, and the related consolidated statements of income, stockholders’ equity, and cash flows for each of the years ended March 31, 2010, 2011 and 2012. In connection with our audits of the consolidated financial statements, we have also audited the financial statement schedule for each of the years ended March 31, 2010, 2011, and 2012. We also have audited CorVel Corporation’s internal control over financial reporting as of March 31, 2012, based on criteria established in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for these financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in Report of Management on Internal Control over Financial Reporting. Our responsibility is to express an opinion on these financial statements and an opinion on the Company’s internal control over financial reporting based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. 47 In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of the Company as of March 31, 2011 and 2012, and the consolidated results of its operations and its cash flows for each of the years ended March 31, 2010, 2011, and 2012, in conformity with accounting principles generally accepted in the United States of America. Also, in our opinion, the financial statement schedule for each of the years ended March 31, 2010, 2011, and 2012, when considered in relation to the basic consolidated financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein. Also, in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of March 31, 2012, based on criteria established in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). /s/ HASKELL & WHITE LLP Irvine, California June 8, 2012 48 CORVEL CORPORATION CONSOLIDATED STATEMENTS OF INCOME Fiscal Years Ended March 31, 2010 2011 2012 Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cost of revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $337,968,000 252,429,000 $380,668,000 284,098,000 $412,668,000 318,826,000 Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General and administrative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income before income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income tax provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85,539,000 42,056,000 43,483,000 17,387,000 96,570,000 59,167,000 37,403,000 12,740,000 93,842,000 50,405,000 43,437,000 16,885,000 Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 26,096,000 $ 24,663,000 $ 26,552,000 Net income per share: Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weighted average shares outstanding: Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ $ 2.09 2.06 $ $ 2.09 2.05 $ $ 2.31 2.28 12,499,000 12,672,000 11,801,000 12,029,000 11,476,000 11,627,000 See accompanying notes to consolidated financial statements. 49 CORVEL CORPORATION CONSOLIDATED BALANCE SHEETS ASSETS Current Assets Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts receivable (less allowance for doubtful accounts of $2,588,000 at March 31, 2011 and $2,395,000 at March 31, 2012) . . . . . . . . . . . . . . . . . . . . Prepaid expenses and taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Property and equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other intangible assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-current deferred income taxes and other assets . . . . . . . . . . . . . . . . . . . . . . March 31, 2011 2012 $ 12,269,000 5,279,000 $ 6,597,000 5,816,000 48,964,000 6,417,000 9,298,000 82,227,000 38,500,000 36,769,000 6,729,000 — 49,334,000 12,263,000 7,237,000 81,247,000 47,364,000 36,814,000 6,146,000 311,000 $ 164,225,000 $ 171,882,000 LIABILITIES AND STOCKHOLDERS’ EQUITY Current Liabilities Accounts and taxes payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 14,590,000 40,248,000 $ 12,773,000 31,989,000 Total current liabilities, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54,838,000 9,748,000 44,762,000 16,738,000 Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64,586,000 61,500,000 Commitments and contingencies (Notes F, H, I, J and M) Stockholders’ Equity Common stock, $.0001 par value: 60,000,000 shares authorized at March 31, 2011 and 120,000,000 million shares authorized at March 31, 2012; 26,122,084 shares issued (11,630,921 shares outstanding, net of Treasury shares) and 26,261,874 shares issued (11,308,773 shares outstanding, net of Treasury shares) at March 31, 2011 and March 31, 2012, respectively . . . . . . Paid-in-capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Treasury Stock, at cost (14,491,163 and 14,953,101 shares at March 31, 2011 and 2012, respectively) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Retained earnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,000 100,073,000 3,000 105,907,000 (248,931,000) 248,494,000 (270,574,000) 275,046,000 Total stockholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99,639,000 110,382,000 $ 164,225,000 $ 171,882,000 See accompanying notes to consolidated financial statements. 50 CORVEL CORPORATION CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY Fiscal Years Ended March 31, 2010, 2011, and 2012 Balance — March 31, 2009 . . . . . . . . . . . . . . 25,600,022 $3,000 $ 84,321,000 (12,682,743) $(185,762,000) $197,735,000 $ 96,297,000 Common Shares Stock Amount Paid-in- Capital Treasury Shares Treasury Stock Retained Earnings Total Shareholders’ Equity Stock issued under employee stock purchase plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11,064 Stock issued under stock option plan, net of shares repurchased . . . . . . . . . . . . . . . . . . . 190,604 Stock-based compensation expense . . . . . . . . Income tax benefits from stock option exercises . . . . . . . . . . . . . . . . . . . . . . . . . . Purchase of treasury stock . . . . . . . . . . . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . — — — — — — — — — — 333,000 2,732,000 2,102,000 729,000 — — — — — (1,092,445) — — — — — — (32,561,000) — 333,000 — 2,732,000 — 2,102,000 — 729,000 — 26,096,000 — (32,561,000) 26,096,000 Balance — March 31, 2010 . . . . . . . . . . . . . . 25,801,690 3,000 90,217,000 (13,775,188) (218,323,000) 223,831,000 95,728,000 Stock issued under employee stock purchase plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7,073 Stock issued under stock option plan, net of shares repurchased . . . . . . . . . . . . . . . . . . . 313,321 Stock-based compensation expense . . . . . . . . Income tax benefits from stock option exercises . . . . . . . . . . . . . . . . . . . . . . . . . . Purchase of treasury stock . . . . . . . . . . . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . — — — — — — — — — — 317,000 4,728,000 2,544,000 2,267,000 — — — — — — — — — (715,975) (30,608,000) — 317,000 — 4,728,000 — 2,544,000 — 2,267,000 — (30,608,000) — — — 24,663,000 24,663,000 Balance — March 31, 2011 . . . . . . . . . . . . . . 26,122,084 3,000 100,073,000 (14,491,163) (248,931,000) 248,494,000 99,639,000 Stock issued under employee stock purchase plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8,215 Stock issued under stock option plan, net of shares repurchased . . . . . . . . . . . . . . . . . . . 131,575 Stock-based compensation expense . . . . . . . . Income tax benefits from stock option exercises . . . . . . . . . . . . . . . . . . . . . . . . . . Purchase of treasury stock . . . . . . . . . . . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . — — — — — — — — — — 321,000 2,241,000 2,276,000 996,000 — — — — — — — — — (461,938) (21,643,000) — 321,000 — 2,241,000 — 2,276,000 — 996,000 — (21,643,000) — — — 26,552,000 26,552,000 Balance — March 31, 2012 . . . . . . . . . . . . . . 26,261,874 $3,000 $105,907,000 (14,953,101) $(270,574,000) $275,046,000 $110,382,000 See accompanying notes to consolidated financial statements. 51 CORVEL CORPORATION CONSOLIDATED STATEMENTS OF CASH FLOWS CASH FLOWS FROM OPERATING ACTIVITIES Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss on write down or disposal of property or capitalized software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stock-based compensation expense . . . . . . . . . . . . . . . . . . . . . . . . Provision for doubtful accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . Provision for deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . Changes in operating assets and liabilities: Accounts receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts and taxes payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fiscal Years Ended March 31, 2010 2011 2012 $ 26,096,000 $ 24,663,000 $ 26,552,000 11,988,000 12,249,000 14,723,000 53,000 2,102,000 2,868,000 308,000 (5,549,000) (227,000) (1,578,000) (245,000) (4,058,000) 6,302,000 153,000 2,544,000 2,437,000 624,000 (7,419,000) (3,588,000) 4,000 298,000 85,000 13,012,000 210,000 2,276,000 2,146,000 9,051,000 (2,516,000) (537,000) (5,846,000) (311,000) (1,817,000) (8,259,000) Net cash provided by operating activities . . . . . . . . . . . . . . . . . . . . 38,060,000 45,062,000 35,672,000 CASH FLOWS FROM INVESTING ACTIVITIES Acquisition of business, net of cash acquired . . . . . . . . . . . . . . . . . Purchases of property and equipment . . . . . . . . . . . . . . . . . . . . . . . (600,000) (11,668,000) (1,235,000) (18,504,000) (45,000) (23,214,000) Net cash used in investing activities . . . . . . . . . . . . . . . . . . . . . . . . (12,268,000) (19,739,000) (23,259,000) CASH FLOWS FROM FINANCING ACTIVITIES Exercise of employee stock purchase options . . . . . . . . . . . . . . . . . Exercise of common stock options . . . . . . . . . . . . . . . . . . . . . . . . . Tax benefits from stock options . . . . . . . . . . . . . . . . . . . . . . . . . . . Purchase of treasury stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333,000 2,732,000 729,000 (32,561,000) 317,000 4,728,000 2,267,000 (30,608,000) 321,000 2,241,000 996,000 (21,643,000) Net cash used in financing activities . . . . . . . . . . . . . . . . . . . . . . . . (28,767,000) (23,296,000) (18,085,000) Net increase (decrease) in cash and cash equivalents . . . . . . . . . . . Cash and cash equivalents at beginning of year . . . . . . . . . . . . . . . (2,975,000) 13,217,000 2,027,000 10,242,000 (5,672,000) 12,269,000 CASH AND CASH EQUIVALENTS AT END OF YEAR . . . . $ 10,242,000 $ 12,269,000 $ 6,597,000 Supplemental cash flow information Income taxes paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrual of legal settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrual of software license purchase . . . . . . . . . . . . . . . . . . . . . . . Acquisition earnout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 17,275,000 $ $ $ 500,000 $ 13,740,000 — $ 11,100,000 — $ 1,700,000 $ 12,935,000 — $ — $ — — $ $ See accompanying notes to consolidated financial statements. 52 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Fiscal Years Ended March 31, 2010, 2011 and 2012 Note A — Summary of Significant Accounting Policies Organization: CorVel Corporation (CorVel or the Company), incorporated in Delaware in 1987, provides services and programs nationwide that are designed to enable insurance carriers, third party administrators and employers with self-insured programs to administer, manage and control the cost of workers’ compensation and other healthcare benefits. The Company provides case management, claims administration, and medical bill review services to these payors. The Company evaluated all subsequent events or transactions. During the period subsequent to March 31, 2012, the Company repurchased 68,117 shares for $2.8 million or an average of $41.71 per share. These shares were repurchased under the Company’s ongoing share repurchase program described in Note G. Basis of Presentation: The consolidated financial statements include the accounts of CorVel and its intercompany accounts and transactions have been eliminated in wholly-owned subsidiaries. Significant consolidation. Use of Estimates: The preparation of financial statements in compliance with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts reported in the accompanying financial statements. Actual results could differ from those estimates. Significant estimates include the values assigned to intangible assets, capitalized software development, the allowance for doubtful accounts, accrual for income taxes, purchase price allocation for acquisitions, and accrual for self-insurance reserves. Cash and Cash Equivalents: Cash and cash equivalents consist of short-term, interest-bearing highly- liquid investment-grade securities with maturities of 90 days or less when purchased. Fair Value of Financial Instruments: The Company applies ASC 820, “Fair Value Measurements and Disclosures”) with respect to fair value measurements of (a) nonfinancial assets and liabilities that are recognized or disclosed at fair value in the Company’s Consolidated Financial Statements on a recurring basis (at least annually) and (b) all financial assets and liabilities. The Company adopted the aspects of ASC 820 relative to nonfinancial assets and liabilities that are measured at fair value, but are recognized and disclosed at fair value on a nonrecurring basis, prospectively effective April 1, 2009. ASC 820 prioritizes the inputs used in measuring fair value into the following hierarchy: Level 1 Quoted market prices in active markets for identical assets or liabilities; Level 2 Observable inputs other than those included in Level 1 (for example, quoted prices for similar assets in active markets or quoted prices for identical assets in inactive markets); and Level 3 Unobservable inputs reflecting management’s own assumptions about the inputs used in estimating the value of the asset. The carrying amount of the Company’s financial instruments (i.e. cash, accounts receivable, accounts payable, etc.) are all Level 1 and approximate their fair values at March 31, 2011 and 2012. The Company has no Level 2 or Level 3 assets. Revenue Recognition: The Company recognizes revenue when there is persuasive evidence of an arrangement, the services have been provided to the customer, the sales price is fixed or determinable, and collectability is reasonably assured. For the Company’s services, as the Company’s professional staff performs work, they are contractually permitted to bill for fees earned in fraction of an hour increments worked or by units of production. The Company recognizes revenue as the time is worked or as units of production are completed, which is when the revenue is earned and realized. Labor costs are recognized as the costs are incurred. The Company derives the majority of its revenue from the sale of Network Solutions and Patient Management services. Network Solutions and Patient Management services may be sold individually or combined with any of 53 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) the services the Company provides. When a sale combines multiple elements, the Company accounts for multiple element arrangements in accordance with the guidance included in ASC 605-25. In accordance with ASC 605-25, the Company allocates revenue for transactions or collaborations that include multiple elements to each unit of accounting based on its relative fair value, and recognizes revenue for each unit of accounting when the revenue recognition criteria have been met. The price charged when the element is sold separately generally determines fair value. When our customers purchase several products from CorVel, the pricing of the products sold is generally the same as if the product were sold on an individual basis. As a result, the fair value of each product sold in a multiple element arrangement is almost always determinable. In the absence of fair value of a delivered element, the Company would allocate revenue first to the fair value of the undelivered elements and the residual revenue to the delivered elements. The Company recognizes revenue for delivered elements when the delivered elements have standalone value and the Company has objective and reliable evidence of fair value for each undelivered element. If the fair value of any undelivered element included in a multiple element arrangement cannot be objectively determined, revenue is deferred until all elements are delivered and services have been performed, or until fair value can objectively be determined for any remaining undelivered elements. Based upon the nature of the Company’s products, bundled products are generally delivered in the same accounting period. The Company recognizes revenue for claims administration services over the life of the contract with its customers. The Company estimates, based upon prior experience in managing claims, the deferral amount from when the claim is received to when the customer contract expires. Accounts Receivable: The majority of the Company’s accounts receivable are due from companies in the property and casualty insurance industries, self-insured employers and governmental entities. Credit is extended based on evaluation of a customer’s financial condition and, generally, collateral is not required. Accounts receivable are generally due within 30 days and are stated at amounts due from customers net of an allowance for doubtful accounts. Accounts outstanding longer than the contractual payment terms are considered past due. The Company determines its allowance by considering a number of factors, including the length of time trade accounts receivable are past due, the Company’s previous loss history, the customer’s current ability to pay its obligation to the Company and the condition of the general economy and the industry as a whole. The Company writes off accounts receivable, along with sales adjustments, to cost of revenues when they become uncollectible. Accounts receivable includes $4,676,000 and $5,775,000 of unbilled receivables at March 31, 2011 and 2012, respectively. Unbilled receivables represent the revenue for the work performed which has not yet been invoiced to the customer. Unbilled receivables are generally invoiced within the following month. Concentrations of Credit Risk: Substantially all of the Company’s customers are payors of workers’ compensation expense and property and casualty insurance, which include insurance companies, third party administrators, self-insured employers and government entities. Receivables are generally due within 30 days. Credit losses relating to customers in the workers’ compensation insurance industry consistently have been within management’s expectations. Virtually all of the Company’s cash is invested at financial institutions in amounts which exceed the FDIC insurance levels. No customer accounted for 10% or more of revenue for either fiscal 2010, 2011, or 2012. No customer accounted for 10% or more of accounts receivable at either March 31, 2011 or 2012. 54 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Property and Equipment: Additions to property and equipment are recorded at cost. The Company provides for depreciation on property and equipment using the straight-line method by charges to operations in amounts that allocate the cost of depreciable assets over their estimated lives as follows: Asset Classification Estimated Useful Life Leasehold Improvements . . . . . . . . . . . . . . . . . . . . . Furniture and Equipment . . . . . . . . . . . . . . . . . . . . . Computer Hardware . . . . . . . . . . . . . . . . . . . . . . . . . Computer Software . . . . . . . . . . . . . . . . . . . . . . . . . Mobile Computing Devices . . . . . . . . . . . . . . . . . . . The shorter of five years or the life of lease Five to seven years Three to five years Three to five years One year The Company capitalizes software development costs intended for internal use. The Company accounts for internally developed software costs in accordance with ASC 350-40, “Internal — Use Software”. Capitalized software development costs, intended for internal use, totaled $10,890,000 (net of $37,345,000 in accumulated amortization) and $16,598,000 (net of $41,647,000 in accumulated amortization), as of March 31, 2011 and 2012, respectively. These costs are included in computer software in property and equipment and are amortized over a period of five years. Long-Lived Assets: The carrying amount of all long-lived assets is evaluated periodically to determine if adjustment to the depreciation and amortization period or to the unamortized balance is warranted. Such evaluation is based principally on the expected utilization of the long-lived assets and the projected, undiscounted cash flows of the operations in which the long-lived assets are deployed. Goodwill and Long-Lived Assets: Goodwill arising from business combinations represents the excess of the purchase price over the estimated fair value of the net assets of the acquired business. Pursuant to ASC 350-10 through ASC 350-30, “Goodwill and Other Intangible Assets,” goodwill is tested annually for impairment or more frequently if circumstances indicate the potential for impairment. Also, management tests for impairment of its amortizable intangible assets and long-lived assets annually and whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. The Company’s impairment is conducted at a regional level. The measurement of fair value is based on an evaluation using a multiple of earnings approach. In projecting the Company’s cash flows, management considers industry growth rates and trends and cost structure changes. Based on the Company’s tests and reviews, no impairment of its goodwill, intangible assets or other long-lived assets existed at March 31, 2012. However, future events or changes in current circumstances could affect the recoverability of the carrying value of goodwill and long-lived assets. Should an asset be deemed impaired, an impairment loss would be recognized to the extent the carrying value of the asset exceeded its estimated fair value. Goodwill amounted to $36,769,000 (net of accumulated amortization of $2,069,000) at March 31, 2011 and $36,814,000 (net of accumulated amortization of $2,069,000) at March 31, 2012. Cost of revenues: Cost of services consists primarily of the compensation and fringe benefits of field personnel, including managers, medical bill analysts, field case managers, telephonic case managers, systems support, administrative support and account managers and account executives and related facility costs including rent, telephone and office supplies. Historically, the costs associated with these additional personnel and facilities have been the most significant factor driving increases in the Company’s cost of services. Income Taxes: Accounting for Income Taxes: The Company provides for income taxes in accordance with provisions specified in ASC 740, “Accounting for Income Taxes”. Accordingly, deferred income tax assets and liabilities are computed for differences between the financial statement and tax bases of assets and liabilities. These differences will result in taxable or deductible amounts in the future, based on tax laws and rates applicable to the periods in which the differences are expected to affect taxable income. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which temporary differences become deductible. In making an assessment regarding the probability of realizing a benefit from these deductible differences, management considers the Company’s current and past performance, 55 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) the market environment in which the Company operates, tax-planning strategies and the length of carry-forward periods for loss carry-forwards, if any. Valuation allowances are established when necessary to reduce deferred tax assets to amounts that are more likely than not to be realized. Further, the Company provides for income tax issues not yet resolved with federal, state and local tax authorities. Share-Based Compensation: The Company accounts for share based compensation in accordance with the provisions of ASC Topic 718 “Compensation – Stock Compensation”. Under ASC 718, share-based compensation cost is measured at the grant date, based on the calculated fair value of the award, and is recognized as an expense over the employee’s requisite service period (generally the vesting period of the equity grant). For the fiscal years ended March 31, 2010, 2011, and 2012, the Company recorded share-based compensation expense of $2,102,000, $2,544,000, and $2,276,000, respectively. Share-based compensation expense is based on awards ultimately expected to vest; therefore, it has been reduced for estimated forfeitures. ASC Topic 718 requires forfeitures to be estimated at the time of grant and revised, if necessary, in subsequent periods if actual forfeitures differ from those estimates. Accrual for Self-insurance Costs: The Company self-insures for the group medical costs and workers’ compensation costs of its employees. The Company purchases stop loss insurance for large claims. Management believes that the self-insurance reserves are appropriate; however, actual claims costs may differ from the original estimates requiring adjustments to the reserves. The Company determines its estimated self-insurance reserves based upon historical trends along with outstanding claims information provided by its claims paying agents. Earnings Per Share: Earnings per common share-basic is based on the weighted average number of common shares outstanding during the period. Earnings per common shares-diluted is based on the weighted average number of common shares and common share equivalents outstanding during the period. In calculating earnings per share, earnings are the same for the basic and diluted calculations. Weighted average shares outstanding is greater for diluted earnings per share due to the effect of stock options. The difference between the basic shares and the diluted shares for each of the three fiscal years ended March 31, 2010, 2011, and 2012 is as follows: Fiscal 2010 Fiscal 2011 Fiscal 2012 Basic weighted shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Treasury stock impact of stock options . . . . . . . . . . . . . . . . 12,499,000 173,000 11,801,000 228,000 11,476,000 151,000 Diluted weighted shares . . . . . . . . . . . . . . . . . . . . . . . . . . . 12,672,000 12,029,000 11,627,000 Recently Issued Accounting Standards In September, 2011, the FASB issued ASU 2011-08, “Intangibles — Goodwill and Other (Topic 350), Testing Goodwill for Impairment.” ASU 2011-08 simplifies how a company is required to test goodwill for impairment. Companies will now have the option to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount. If after considering the totality of events and circumstances an entity determines it is not more likely than not that the fair value of a reporting unit is less than its carrying amount, performing the two-step impairment test is unnecessary. The amendment was effective for the Company beginning January 1, 2012, with early adoption permitted. The Company will adopt ASU 2011-08 during fiscal year ending March 31, 2013. 56 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Note B — Stock Options and Stock-Based Compensation Under the Company’s Restated Omnibus Incentive Plan (Formerly The Restated 1988 Executive Stock Option Plan) (“the Plan”) as in effect at March 31, 2012, options for up to 9,682,500 shares of the Company’s common stock may be granted over the life of the Plan to key employees, non-employee directors and consultants at exercise prices not less than the fair market value of the stock at the date of grant. Options granted under the Plan are non-statutory stock options and generally vest 25% one year from date of grant and the remaining 75% vesting ratably each month for the next 36 months. The options granted to employees and the board of directors expires at the end of five years and ten years from date of grant, respectively. All options granted in the three fiscal years ended March 31, 2010, 2011, and 2012 were granted at fair value and are non-statutory stock options. Summarized information for all stock options for the past three fiscal year follows: Fiscal 2010 Fiscal 2011 Fiscal 2012 Options outstanding — beginning of the year . . Options granted . . . . . . . . . . . . . . . . . . . . . . . . . . Options exercised . . . . . . . . . . . . . . . . . . . . . . . . Options cancelled/forfeited . . . . . . . . . . . . . . . . . 1,115,171 181,550 (200,517) (30,801) 1,065,403 207,325 (371,057) (88,009) 813,662 149,075 (173,064) (38,650) Options outstanding — end of year . . . . . . . . . . 1,065,403 813,662 751,023 During the year, weighted average exercise price of: Options granted . . . . . . . . . . . . . . . . . . . . . . . . . . Options exercised . . . . . . . . . . . . . . . . . . . . . . . . Options forfeited . . . . . . . . . . . . . . . . . . . . . . . . . At the end of the year Price range of outstanding options . . . . . . . . . . . Weighted average exercise price per share . . . . . Options available for future grants . . . . . . . . . . . Exercisable options . . . . . . . . . . . . . . . . . . . . . . . $ $ $ 27.98 15.04 21.79 $ $ $ 42.40 20.16 17.53 $ $ $ 50.43 25.00 34.09 $11.00-$47.70 22.57 $ 845,726 448,257 $11.00-$47.70 29.26 $ 726,410 374,141 $15.50-$52.76 34.19 $ 616,026 388,154 For the fiscal years ended March 31, 2010, 2011 and 2012, the Company recorded share-based compensation expense of $2,102,000, $2,544,000, and $2,276,000, respectively. The table below shows the amounts recognized in the financial statements for the fiscal years ended March 31, 2010, 2011 and 2012. Fiscal 2010 Fiscal 2011 Fiscal 2012 Cost of revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General and administrative . . . . . . . . . . . . . . . . . . . . . . . . . $ 545,000 1,557,000 $ 608,000 1,936,000 $ 484,000 1,792,000 Total cost of stock-based compensation included in income before income tax . . . . . . . . . . . . . . . . . . . . . . Amount of income tax benefit recognized . . . . . . . . . . . . . 2,102,000 841,000 2,544,000 986,000 2,276,000 897,000 Amount charged to net income . . . . . . . . . . . . . . . . . . . . . . $1,261,000 $1,558,000 $1,379,000 Effect on basic earnings per share . . . . . . . . . . . . . . . . . . . . Effect on diluted earnings per share . . . . . . . . . . . . . . . . . . $ $ 0.10 0.10 $ $ 0.13 0.13 $ $ 0.12 0.12 57 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Included in the above-noted stock option grants and stock compensation expense are performance based stock options whereas vesting occurs only upon the Company achieving certain revenue or earnings per shares targets as determined by the Company’s board of directors. The options were valued in the same manner as the time vesting options. However, the Company only recognizes stock compensation to the extent that the targets are determined to be achieved which allow the options to vest. During fiscal years ended March 31, 2010, 2011 and 2012, the Company recognized stock compensation expense in the amount of $553,000, $1,144,000, and $1,002,000, respectively. The Company records compensation expense for employee stock options based on the estimated fair value of the options on the date of grant using the Black-Scholes option-pricing model with the assumptions included in the table below. The Company uses historical data among other factors to estimate the expected volatility, the expected option life, and the expected forfeiture rate. The risk-free rate is based on the interest rate paid on a U.S. Treasury issue with a term similar to the estimated life of the option. During fiscal 2012, based upon the historical experience of option cancellations, the Company used estimated forfeiture rates ranging from 9.0% to 11.7%. Forfeiture rates will be adjusted over the requisite service period when actual forfeitures differ, or are expected to differ, from the estimate. The fair value of each grant is estimated on the date of grant using the Black-Scholes option-pricing model. The following weighted average assumptions were used for fiscal years ended March 31, 2010, 2011 and 2012: Fiscal 2010 Fiscal 2011 Fiscal 2012 Expected volatility . . . . . . . . . . . . . . . . . . . . . Risk free interest rate . . . . . . . . . . . . . . . . . . . Dividend yield . . . . . . . . . . . . . . . . . . . . . . . . Weighted average option life . . . . . . . . . . . . . 46% to 47% 2.0% to 2.7% 0.0% 4.8 to 5.0 years 46% to 47% 1.5% to 2.2% 0.0% 4.8 to 5.0 years 46% to 47% 0.7% to 1.9% 0.0% 4.6 to 5.0 years The following table summarizes the status of stock options outstanding and exercisable at March 31, 2012: Range of Exercise Prices Number of Outstanding Options Weighted Average Remaining Contractual Life Outstanding Options – Weighted Average Exercise Price Exercisable Options – Number of Exercisable Options Exercisable Options – Weighted Average Exercise Price $15.55 to $25.30 . . . . . . . . . . . . . . . . . . . . $25.31 to $30.00 . . . . . . . . . . . . . . . . . . . . $30.01 to $46.00 . . . . . . . . . . . . . . . . . . . . $46.01 to $52.76 . . . . . . . . . . . . . . . . . . . . 185,478 193,873 157,447 214,225 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . 751,023 2.11 2.87 3.92 3.61 3.11 $20.04 28.03 37.92 49.27 169,118 139,165 59,624 20,247 $20.00 28.11 35.68 46.20 $34.19 388,154 $26.68 58 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) A summary of the status for all outstanding options at March 31, 2012, and changes during the fiscal year then ended is presented in the table below: Weighted Average Exercise Price per Share Weighted Average Remaining Contractual Life (Years) Aggregate Intrinsic Value as of March 31, 2012 Options outstanding, March 31, 2011 . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . Exercised . . . . . . . . . . . . . . . . . . . . . . . . . Cancelled — forfeited . . . . . . . . . . . . . . . Cancelled — expired . . . . . . . . . . . . . . . . Number of Options 813,662 149,075 (173,064) (26,314) (12,336) Options outstanding, March 31, 2012 . . . . . 751,023 $29.26 50.43 25.00 38.75 24.39 $34.19 Options vested and expected to vest . . . . . . 672,434 $32.66 Ending exercisable . . . . . . . . . . . . . . . . . . . 388,154 $26.68 3.11 3.03 2.49 $6,451,086 $6,366,523 $5,270,023 The weighted average fair value of options granted during fiscal 2010, 2011, and 2012 was $12.07, $17.41, and $20.68, respectively. The total intrinsic value of options exercised during fiscal years 2010, 2011, and 2012 were $2,855,000, $9,173,000, and $4,148,000 respectively. The Company received $2,732,000, $4,728,000, and $2,241,000 of cash receipts from the exercise of stock options during fiscal 2010, 2011, and 2012, respectively. Vested options at March 31, 2012 were 388,154. Unvested options at March 31, 2012 were 362,869. As of March 31, 2012, $2,433,000 of total unrecognized compensation costs related to stock options is expected to be recognized over a weighted average period of 3.2 years. Note C — Property and Equipment Property and equipment, net consisted of the following at March 31, 2011 and 2012: Computer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Office equipment and computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leasehold improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 59,553,000 57,214,000 4,544,000 $ 71,108,000 62,366,000 4,987,000 2011 2012 Less: accumulated depreciation and amortization . . . . . . . . . . . . . . . 121,311,000 (82,811,000) 138,461,000 (91,097,000) $ 38,500,000 $ 47,364,000 Note D — Accounts and Taxes Payable and Accrued Liabilities Accounts and income taxes payable consisted of the following at March 31, 2011 and 2012: Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income taxes payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $12,410,000 2,180,000 $11,614,000 1,159,000 2011 2012 $14,598,000 $12,773,000 59 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Accrued liabilities consisted of the following at March 31, 2011 and 2012: 2011 2012 Payroll, payroll taxes and employee benefits . . . . . . . . . . . . . . . . . . . . . Accrued professional service fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Self-insurance accruals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued rent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued legal settlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $12,608,000 9,039,000 2,988,000 2,591,000 1,450,000 11,100,000 472,000 $13,575,000 9,473,000 3,370,000 2,779,000 2,024,000 408,000 360,000 $40,248,000 $31,989,000 Note E — Income Taxes The income tax provision consisted of the following for the three fiscal years ended March 31, 2010, 2011 and 2012: 2010 2011 2012 Current — Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current — State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $14,333,000 2,746,000 $ 8,888,000 3,228,000 $ 5,896,000 1,938,000 Subtotal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17,079,000 12,116,000 7,834,000 Deferred — Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred — State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 750,000 (442,000) 1,136,000 (512,000) 8,104,000 947,000 Subtotal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308,000 624,000 9,051,000 $17,387,000 $12,740,000 $16,885,000 The following is a reconciliation of the income tax provision from the statutory federal income tax rate to the effective rate for the three fiscal years ended March 31, 2010, 2011 and 2012: 2010 2011 2012 Income taxes at federal statutory rate (35%) . . . . . . . . . State income taxes, net of federal benefit . . . . . . . . . . . FIN 48 benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $15,219,000 1,826,000 — 342,000 $13,091,000 1,772,000 (1,649,000) (474,000) $15,203,000 1,615,000 26,000 41,000 $17,387,000 $12,740,000 $16,885,000 Income taxes paid totaled $17,275,000, $13,740,000, and $12,935,000 for the fiscal years ended March 31, 2010, 2011, and 2012, respectively. 60 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Deferred tax assets and liabilities at March 31, 2011 and 2012 are: 2011 2012 Deferred income tax assets: Accrued liabilities not currently deductible . . . . . . . . . . . . . . . . . . . . . Allowance for doubtful accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FIN 48 income tax benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stock-based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 8,825,000 1,029,000 653,000 1,344,000 903,000 $ 5,123,000 958,000 — 1,605,000 1,760,000 Deferred assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12,754,000 9,446,000 Deferred income tax liabilities: Excess of book over tax basis of fixed assets . . . . . . . . . . . . . . . . . . . . Intangible assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (8,828,000) (3,800,000) (576,000) (14,220,000) (4,256,000) (471,000) Deferred liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (13,204,000) (18,947,000) Net deferred tax asset/(liability) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (450,000) $ (9,501,000) Prepaid expenses and taxes include $2,847,000 and $7,909,000 at March 31, 2011 and 2012, respectively, for income taxes due in the first quarter of the succeeding fiscal year. In July 2006, the FASB issued guidance which prescribes a recognition threshold and measurement attributes for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. The Company adopted this guidance effective April 1, 2007, and recognized a $2,700,461 increase in the liability for unrecognized tax benefits. A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows: Balance as of March 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additions based on tax positions related to the current year Additions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reductions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,608,000 146,000 117,000 (888,000) Balance as of March 31, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 983,000 The Company recognizes interest and penalties related to uncertain tax positions in income tax expense. During the fiscal years ended March 31, 2010, 2011 and 2012, the Company recognized approximately $96,000, ($1,270,000) and ($396,000) in interest and penalties, respectively. As of March 31, 2010, 2011 and 2012, accrued interest and penalties related to uncertain tax positions were $1,843,000, $572,000 and $176,000, respectively. The Company believes there will be a material reduction in its unrecognized tax benefits within the next 12 months due to settlements with various tax jurisdictions. The tax fiscal years 2008-2011 remain open to examination by the major taxing jurisdictions to which the Company is subject. 61 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Note F — Employee Stock Purchase Plan The Company maintains an Employee Stock Purchase Plan (“ESPP”) which allows employees of the Company and its subsidiaries to purchase shares of common stock on the last day of two six-month purchase periods (i.e. March 31 and September 30) at a purchase price which is 95% of the closing sale price of shares as quoted on NASDAQ on the last day of such purchase period. Employees are allowed to contribute up to 20% of their gross pay. A maximum of 1,425,000 shares has been authorized for issuance under the ESPP, as amended. As of March 31, 2012, 1,202,229 had been issued pursuant to the ESPP. Summarized ESPP information is as follows: 2010 2011 2012 Employee contributions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shares acquired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Average purchase price . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $333,000 11,064 30.12 $ $317,000 7,073 44.83 $ $321,000 8,215 39.07 $ Note G — Treasury Stock During each of the three fiscal years in the period ended March 31, 2012, the Company continued to repurchase shares of its common stock under a plan originally approved by the Company’s Board of Directors in 1996. Including a 1,000,000 share expansion authorized in February 2012, the total number of shares authorized to be repurchased over the life of the plan is 16,000,000 shares. Purchases may be made from time to time depending on market conditions and other relevant factors. The share repurchases for fiscal years ended March 31, 2010, 2011 and 2012 and cumulatively since inception of the authorization are as follows: 2010 2011 2012 Cumulative Shares repurchased . . . . . . . . . . . . . . Cost . . . . . . . . . . . . . . . . . . . . . . . . . . Average price . . . . . . . . . . . . . . . . . . 1,092,445 $32,561,000 29.80 $ 715,975 $30,608,000 42.75 $ 461,938 $21,643,000 46.85 $ 14,953,101 $270,574,000 18.09 $ During the period subsequent to March 31, 2012, the Company repurchased 68,117 shares for $2.8 million or an average price of $41.71 per share. The repurchased shares were recorded as treasury stock, at cost, and are available for general corporate purposes. The repurchases were primarily financed from cash generated from operations and from the cash proceeds from the exercise of stock options. Note H — Commitments The Company leases office facilities under non-cancelable operating leases. Some of these leases contain escalation clauses. Future minimum rental commitments under operating leases at March 31, 2012 are $12,606,000 in fiscal 2013, $9,766,000 in fiscal 2014, $8,666,000 in fiscal 2015, $6,825,000 in fiscal 2016, $4,100,000 in fiscal 2017, $2,439,000 thereafter, and $44,402,000 in the aggregate. Total rental expense of $15,114,000, $14,620,000, and $14,949,000 was charged to operations for the years ended March 31, 2010, 2011, and 2012, respectively. Note I — Contingencies and Legal Proceedings On March 25, 2011, George Raymond Williams, MD. (“Williams”), as plaintiff, individually and on behalf of those similarly situated, filed a First Amended and Restated Petition for Damages and Class Certification in the 27th Judicial District Court, Parish of St. Landry, Louisiana, against CorVel Corporation (“CorVel”) and its insurance carriers, Homeland Insurance Company of New York and Executive Risk Specialty Insurance Company and several other unrelated parties. Williams alleges that CorVel violated Louisiana’s Any Willing Provider Act (the “AWPA”), which requires a payor accessing a preferred provider contract to give 30 days’ advance written notice or point of service notice in the form of a benefit card before the payor accesses the discounted rates in the contract to pay the provider for services rendered to an insured under that payor’s health benefit plan. 62 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) On March 31, 2011, CorVel entered into a Memorandum of Understanding with attorneys representing the plaintiffs and the class setting forth the terms of settlement of this class action lawsuit. The Memorandum of Understanding provides that subject to the execution of a mutually acceptable settlement agreement and final non-appealable approval of such settlement by the Louisiana state court, CorVel will pay $9 million to resolve claims for which CorVel recorded a $9 million pre-tax charge to earnings during the March 2011 quarter. In addition, CorVel will assign to the class certain rights it has to the proceeds of CorVel’s insurance policies relating to the claims asserted by the class. The class action arbitration filed with the American Arbitration Association against CorVel in December 2006 by Southwest Louisiana Hospital Association dba Lake Charles Memorial Hospital as previously disclosed by CorVel is encompassed within the settlement terms of the Memorandum of Understanding. Pursuant to the Memorandum of Understanding, the parties have also agreed to request that the appropriate courts stay all related proceedings in State and Federal Court, as well as the Louisiana Office of Workers Compensation and the arbitration proceeding before the American Arbitration Association in which the parties are named, until the settlement agreement is prepared, executed and receives final court approval. The settlement does not constitute an admission of liability. On June 23, 2011 CorVel and class counsel executed a definitive settlement agreement. The settlement agreement contains the same terms and conditions as were set forth in the Memorandum of Understanding. Accordingly, CorVel made a $9 million cash payment into escrow on July 6, 2011. As set forth in the settlement agreement, certain contingencies such as preliminary court approval, resolutions of objections filed by class members challenging the fairness of the settlement, class members excluded from the settlement not exceeding a materiality threshold, and final court approval, must be satisfied before the settlement can become final. On June 23, 2011, the 27th Judicial District Court for the Parish of St. Landry, Louisiana granted preliminary approval of settlement and set a deadline of October 16, 2011 for parties to opt out of or object to the proposed settlement. Notice of the settlement was given to Class Members. The Court gave final approval of the settlement on November 4, 2011. No appeal has been filed since that time, so the judgment became final on January 17, 2012. CorVel has begun to move for dismissal of all claims covered by the settlement in state and federal court. In exchange for the settlement payment by CorVel, class members will release CorVel and all of its affiliates and clients for any claims relating in any way to re-pricing, payment for, or reimbursement of a workers’ compensation bill, including but not limited to claims under the AWPA. Plaintiffs have also agreed to a notice procedure that CorVel may follow in the future to comply with the AWPA. In February 2005, Kathleen Roche, D.C., as plaintiff, filed a putative class action in Circuit Court for the 20th Judicial District, St. Clair County, Illinois, against the Company. The case sought unspecified damages based on the Company’s alleged failure to direct patients to medical providers who were members of the CorVel CorCare PPO network and also alleged that the Company used biased and arbitrary computer software to review medical providers’ bills. The Company denies that its conduct was improper in any way and denied all liability. On October 29, 2010, the Company entered into a settlement agreement providing for the payment of $2.1 million to class members and up to an additional $700,000 for attorneys’ fees and expenses, and as a result the Company accrued $2.8 million of estimated liability for this settlement agreement during the quarter ended September 30, 2010. In exchange for the settlement payment by the Company, class members consisting of Illinois medical providers (excluding hospitals) have released the Company and all of its affiliates for claims relating to any PPO or usual and customary reductions recommended by the Company on class members’ medical bills. On January 21, 2011, the Circuit Court gave final approval to the settlement and awarded class counsel $700,000 in attorneys’ fees and expenses. A modified final judgment approving the settlement and addressing certain class notice issues was approved on January 20, 2012; the modified judgment did not change the financial terms of the settlement or the release. Initial payments were sent to class members on July 18, 2011 and the remaining payments to class members should be completed by July 2012. 63 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) The Company is involved in other litigation arising in the normal course of business. Management believes that resolution of these matters will not result in any payment that, in the aggregate, would be material to the financial position or results of the operations of the Company. Note J — Retirement Savings Plan The Company maintains a retirement savings plan for its employees, which is a qualified plan under Section 401(k) of the Internal Revenue Code. Full-time employees that meet certain requirements are eligible to participate in the plan. Employer contributions are made annually, primarily at the discretion of the Company’s Board of Directors. Contributions of $221,000, $273,000 and $347,000, were charged to operations for the fiscal years ended March 31, 2010, 2011, and 2012, respectively. Note K — Shareholder Rights Plan During fiscal 1997, the Company’s Board of Directors approved the adoption of a Shareholder Rights Plan. The Shareholder Rights Plan provides for a dividend distribution to CorVel stockholders of one preferred stock purchase right for each outstanding share of CorVel’s common stock under certain circumstances. In April 2002, the Board of Directors of CorVel approved an amendment to the Shareholder Rights Plan to extend the expiration date of the rights to February 10, 2012, set the exercise price of each right at $118, and enable Fidelity Management & Research Company and its affiliates to purchase up to 18% of the shares of common stock of the Company without triggering the stockholder rights, with the limitations under the Shareholder Rights Plan remaining in effect for all other stockholders of the Company. In November 2008, the Company’s Board of Directors approved an amendment to the Shareholder Rights Plan to extend the expiration date of the rights to February 10, 2022, remove the ability of Fidelity Management & Research Company and its affiliates to purchase up to 18% of the shares of common stock of the Company without triggering the stockholder rights, substitute Computershare Trust Company, N.A. as the rights agent and effect certain technical changes to the Shareholder Rights Plan. Generally, the Shareholder Rights Plan provides that if a person or group acquires 15% or more of the Company’s common stock without the approval of the Board, subject to certain exceptions, the holders of the rights, other than the acquiring person or group, would, under certain circumstances, have the right to purchase additional shares of the Company’s common stock having a market value equal to two times the then-current exercise price of the right. In addition, if the Company is thereafter merged into another entity, or if 50% or more of the Company’s consolidated assets or earning power are sold, then the right will entitle its holder to buy common shares of the acquiring entity having a market value equal to two times the then-current exercise price of the right. The Company’s Board of Directors may exchange or redeem the rights under certain conditions. Note L — Acquisition In November 2010, the Company’s wholly owned subsidiary, CorVel Enterprise Comp, Inc., acquired 100% of the stock of Safety Risk Services, LLC (“SRS”) for $1.3 million in cash. There are no contingent purchase obligations. SRS is a third-party administrator headquartered in the state of Mississippi. The acquisition is expected to allow the Company to expand its service capabilities as a third-party administrator and provide claims processing services along with patient management services and network solutions services to an increased customer base. The results of SRS have been included in the Company’s results from the date of the acquisition through March 31, 2012. For the fiscal year ended March 31, 2011 and 2012, the results of the acquired business increased the Company’s revenues by an immaterial amount, approximately 1/10 of 1% and 3/10 of 1%, respectively. The acquisition was also immaterial relative to the Company’s net income, total assets, and shareholders’ equity. 64 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Note M — Line of Credit In September 2011, the Company renewed a credit agreement that had been in place throughout fiscal 2012. The line is with a financial institution to provide a revolving credit facility with borrowing capacity of up to $10 million. Borrowings under this agreement bear interest, at the Company’s option, at a fixed LIBOR-based rate plus 1.50% or at a fluctuating rate determined by the financial institution to be 1.50% above the daily one-month LIBOR rate. The loan covenants require the Company to maintain the current assets to liabilities ratio of at least 1.25:1, debt to tangible net worth not greater than 1.25:1 and have positive net income. There were no outstanding revolving loans at any time during fiscal 2012 or as of the date hereof, but letters of credit in the aggregate amount of $8.0 million have been issued separate from the line of credit and therefore do not reduce the amount of borrowings available under the revolving credit facility. The renewed credit agreement expires in September 2012. Note N — Quarterly Results (Unaudited) The following is a summary of unaudited quarterly results of operations for each of the quarters in the two fiscal years ended March 31, 2011 and 2012: Revenues Gross Profit Net Income Net Income per Basic Common Share Net Income per Diluted Common Share Fiscal Year Ended March 31, 2011: First Quarter . . . . . . . . . . . . . . . . . . . . . . . . . $ 91,503,000 93,392,000 . . . . . . . . . . . . . . . . . . . . . . Second Quarter 95,282,000 Third Quarter . . . . . . . . . . . . . . . . . . . . . . . . Fourth Quarter . . . . . . . . . . . . . . . . . . . . . . . 100,491,000 Fiscal Year Ended March 31, 2012: First Quarter . . . . . . . . . . . . . . . . . . . . . . . . . $102,307,000 104,552,000 Second Quarter . . . . . . . . . . . . . . . . . . . . . . 101,382,000 Third Quarter . . . . . . . . . . . . . . . . . . . . . . . . 104,427,000 Fourth Quarter . . . . . . . . . . . . . . . . . . . . . . . $23,803,000 23,239,000 23,821,000 25,707,000 $7,760,000 7,533,000 6,724,000 2,646,000 $25,544,000 25,612,000 21,226,000 21,460,000 $8,198,000 7,881,000 5,400,000 5,073,000 $0.65 0.64 0.57 0.23 $0.71 0.68 0.47 0.45 $0.64 0.62 0.56 0.22 $0.70 0.68 0.47 0.44 Note O — Segment Reporting The Company derives the majority of its revenues from providing patient management and network solutions services to payors of workers’ compensation benefits, automobile insurance claims and health insurance benefits. Patient management services include claims administration, utilization review, medical case management, and vocational rehabilitation. Network solutions revenues include fee schedule auditing, hospital bill auditing, coordination of independent medical examinations, diagnostic imaging review services and preferred provider referral services. The percentages of revenues attributable to patient management and network solutions services for the fiscal years ended March 31, 2010, 2011, and 2012 are listed below. 2010 2011 2012 Patient management services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network solutions services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44.7% 47.0% 49.3% 55.3% 53.0% 50.7% 100.0% 100.0% 100.0% The Company’s management is structured geographically with regional vice-presidents who report to the Executive Vice-President of the Company who reports to the President of the Company. Each of these regional 65 CORVEL CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) vice-presidents is responsible for all services provided by the Company in his or her particular region and responsible for the operating results of the Company in multiple states. These regional vice presidents have area and district managers who are also responsible for all services provided by the Company in their given area and district. Under ASC 280, “Segment Reporting”, two or more operating segments may be aggregated into a single operating segment for financial reporting purposes if aggregation is consistent with the objective and basic principles of ASC 280, if the segments have similar economic characteristics, and if the segments are similar in each of the following areas: 1) the nature of products and services; 2) the nature of the production processes; 3) the type or class of customer for their products and services; and 4) the methods used to distribute their products or provide their services. The Company believes each of the Company’s regions meet these criteria as they provide similar managed care services to similar customers using similar methods of productions and similar methods to distribute their services. All of the Company’s regions perform both patient management and network solutions services. Because the Company believes it meets each of the criteria set forth above and each of the Company’s regions has similar economic characteristics, the Company aggregates its results of operations in one reportable operating segment. Note P — Other Intangible Assets Other intangible assets consist of the following at March 31, 2011: Item Life Cost Fiscal 2011 Amortization Expense Accumulated Amortization at March 31, 2011 Cost, Net of Accumulated Amortization at March 31, 2011 Covenant Not to Compete . . . . . . . . . . Customer relationships . . . . . . . . . . . . . TPA Licenses . . . . . . . . . . . . . . . . . . . . 5 years 18-20 years 15 years $ 775,000 7,922,000 204,000 $147,000 410,000 14,000 $ 515,000 1,607,000 50,000 $ 260,000 6,315,000 154,000 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . $8,901,000 $571,000 $2,172,000 $6,729,000 Other intangible assets consist of the following at March 31, 2012: Item Life Cost Fiscal 2012 Amortization Expense Accumulated Amortization at March 31, 2012 Cost, Net of Accumulated Amortization at March 31, 2012 Covenant Not to Compete . . . . . . . . . . Customer Relationships . . . . . . . . . . . . TPA Licenses . . . . . . . . . . . . . . . . . . . . 5 years 18-20 years 15 years $ 775,000 7,922,000 204,000 $147,000 423,000 14,000 $ 661,000 2,031,000 63,000 $ 114,000 5,891,000 141,000 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . $8,901,000 $584,000 $2,755,000 $6,146,000 Amortization expense for the next five fiscal years is expected to be $542,000 in fiscal 2013, $451,000 in fiscal 2014, $437,000 in fiscal 2015, $437,000 in fiscal 2016, $437,000 in fiscal 2017, and $3,827,000 thereafter. 66 CorVel Corporation is a national provider of industry leading risk management solutions for employers, third party administrators, insurance companies, and government agencies seeking to control costs and promote positive outcomes. CorVel is the only independent, publicly traded claims management and cost containment provider. This is a testament to our financial strength and long sustained executive leadership. We are on the technology forefront and continue investments in our proprietary systems, including mobile applications. 80,000 Claims Managed Each Year years of record performance CorVel launched its industry leading risk management technology platform, CareMC in 1999. In 1991, CorVel became a publicly held company. Revenues exceeded $46 million by 1992. 13.5% Compounded Annual Growth Rate $500 400 300 200 100 $0 CorVel is forward thinking, but still holds traditional values in our business approach. No debt and national resources combined with local expertise allows CorVel to deliver industry leading solutions. $9 billion Medical Charges Reviewed Each Year $4 billion Annual Bill Review Savings $413MILLION Annual Revenue FYE 2012 In August 2011, CorVel celebrated twenty years as a publicly traded company by ringing the opening bell at the NASQAQ market site. 2,000 Clients Nationwide 15% Compounded Annual Growth Rate of Stock Price 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 $400 300 200 100 $0 $60 40 20 $0 Revenue (in millions) Annual Revenue Per Q4 Weighted Shares Earnings Per Share (in dollars) $40 30 20 10 $0 94 96 98 00 02 04 06 08 10 12 $2.50 2.00 1.50 1.00 0.50 $0 94 96 98 00 02 04 06 08 10 12 94 96 98 00 02 04 06 08 10 12 Stock Price (split adjusted) Return on Equity (%) Q4 Weighted Shares (in millions) 30% 20 10 0% 94 96 98 00 02 04 06 08 10 12 Independent Auditors Haskell & White LLP Irvine, CA Independent Auditors Stock Symbol Haskell & White LLP Irvine, CA The common stock of CorVel Corporation is traded on the Stock Symbol NASDAQ Global Select Market under the stock symbol CRVL. The common stock of CorVel Corporation is traded on the NASDAQ Global Select Market under the stock symbol CRVL. Form 10K CorVel Corporation Annual Report on Form 10K fi led with the Securities and Exchange Commission may be obtained without charge by contacting Investor Relations. 24 18 12 6 0 94 96 98 00 02 04 06 08 10 12 Form 10K CorVel Corporation Annual Report on Form 10K fi led with the Securities and Investor Relations Exchange Commission may be obtained without charge CorVel Corporation by contacting: 2010 Main Street Suite 600 Irvine, California 92614 Investor Relations Telephone: 888.7.CORVEL CorVel Corporation 2010 Main Street www.corvel.com/ar2012 Suite 600 Irvine, California 92614 investor_relations@corvel.com Telephone: 888.7.CORVEL www.corvel.com/ar2012 investor_relations@corvel.com 94 96 98 00 02 04 06 08 10 12 Corporate Address CorVel Corporation 2010 Main Street Suite 600 Corporate Address Irvine, California 92614 CorVel Corporation Telephone: 888.7.CORVEL 2010 Main Street Suite 600 Irvine, California 92614 Transfer Agent and Registrar Telephone: 888.7.CORVEL Computershare Investor Services Canton, Massachusetts Transfer Agent and Registrar Computershare Investor Services Canton, Massachusetts Counsel Dorsey & Whitney, LLP Counsel Irvine, California Dorsey & Whitney, LLP Costa Mesa, California L01A_f9 CV-643_Corvel_012_AR_ID5.indd 4-6 L01A_f9 CV-643_Corvel_012_AR_ID5.indd 4-6 6/15/12 7:05 AM 6/15/12 7:05 AM CorVel Corporation | 2012 Annual Report and Form10K 2012 The Year in Review years of growth and innovation It was a year of continued growth in CorVel’s trend-setting Enterprise Comp claims management service. Company revenues reached record levels as we continued to invest at an accelerated pace in our technologies. As one of the leading claims management organizations in the country, by year-end CorVel was increasingly recognized by major insurers and national brokerage firms. Integrating multiple service components on a single systems platform is enabling more fluid management of claims and improved clinical modeling. Our product line was extended as we further developed liability claims management to meet the needs of large national employers. Our Company continues to be a leading partner with major insurers. CorVel’s Pharmacy Benefits Management program (PBM) achieved industry leading results, leveraging its integration with our Medical Bill Review services. PBM and Directed Care Network volume grew rapidly as our supporting systems increasingly differentiated their performance. We expect to continue expanding our use of mobile computing technologies to facilitate the connecting of patients to providers. Enhanced Medical Review services, particularly in the inpatient care marketplace, also reached record levels. These specialty services are receiving increasing recognition from large healthcare insurers. For the last two years the Company had accelerated its investment in technology and the ongoing launch of Enterprise Comp services. These efforts advanced our arrival as a leading claims administrator. Our most recent initiatives have been established and the investment rate is expected to normalize. We’ll be lowering expenses and focusing on productivity in the next phase of our strategy. We expect the pace of change in both our industry and more broadly, in all of financial services, to continue and even to accelerate. Advances in mobile computing and the related telecommunications support activities promise a coming period of rapid evolution in banking and insurance. CorVel has invested in mobile computing and plans to deploy these emerging technologies. Faster and easy-to-access transaction processing should impact much of commerce, including the insurance industry. In the past year the Company focused on two applications integral to its case management and claims reporting capabilities. Some ask if this is a business or a passion. A business it is, but business will not take our measure. In difficulty, passion wills the endurance to find our tomorrows. This last year we lost Mary Walters, one of our most passionate champions. Mary focused on the possibilities in life and reminded us to care for those who share our journey. Mary’s team has often pioneered new services for the Company. Though technology investments form the foundation of our strategy, the clients, patients, providers and associates of CorVel make ours an exciting and promising undertaking and we thank them all for their many contributions. Gordon Clemons Chairman and CEO www.corvel.com L01A_f9 CV-643_Corvel_012_AR_ID5.indd 1-3 L01A_f9 CV-643_Corvel_012_AR_ID5.indd 1-3 6/15/12 7:05 AM 6/15/12 7:05 AM