Deutsche Post AG Annual Report 2012

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22 mm

212,5 mm

Annual Report 2012

Pioneering
Future
MarKets

212,5 mm

22 mm

01 tHe grouP

Deutsche Post DHl is the world’s leading mail and logistics services group. the Deutsche Post and
DHL corporate brands represent a one-of-a-kind portfolio of logistics (DHL) and communications
(Deutsche Post) services. the group provides its customers with both easy-to-use standardised
products as well as innovative and tailored solutions ranging from dialogue marketing to industrial
supply chains. about 475,000 employees in more than 220 countries and territories form a global
network focused on service, quality and sustainability. With programmes in the areas of environmental
protection, disaster management and education, the group is committed to social responsibility.

the postal service for germany. the logistics company for the world.

dp-dhl.com

organisational structure, page 20.

02 seleCteD KeY Figures

revenue

Profi t from operating activities (EBIT)

return on sales 1

Consolidated net profi t for the period 2

operating cash fl ow

net liquidity (–) / net debt (+) 3

return on equity before taxes

earnings per share 4

Dividend per share

number of employees 6

1 EBIT / revenue.
2 after deduction of non-controlling interests.
3 Calculation
4 basic earnings per share.
5 Proposal.
6 average FTE s.

group Management report, page 49.

2011

2012

+ / – %

€ m

€

52,829

55,512

2,436

4.6

1,163

2,371

– 938

15.2

0.96

0.70

2,665

4.8

1,658

–203

1,952

19.2

1.37

0.70 5

423,348

428,287

5.1

9.4

–

42.6

–

42.7

0.0

1.2

Q 4 2011

14,126

Q 4 2012

14,577

599

4.2

175

827

5.7

542

1,262

– 629

–

+ / – %

3.2

38.1

–

>100

–

0.14

0.45

>100

–

178 MM

133 MM

letter to our sHareHolDers

Contents

a 甲

grouP ManageMent rePort

b乙

CorPorate goVernanCe

C 丙

ConsoliDateD FinanCial
stateMents

D丁

FurtHer inForMation

109

135

215

Dr Frank Appel

Chief Executive Officer
Deutsche Post AG

 March 201, financial year 2012

In Chinese culture, red is the colour of wealth and good luck. So by tradition, red
envelopes contain happy news, New Year’s wishes and small gift s.

Last summer I too came back from China – a country in which we have been operating
with our DHL business for more than 30 years – with many favourable impressions.
During my several-week stay there, I was impressed with the dynamic of the country
and the energy and initiative shown by its people. China is a good example of the great
potential that emerging markets off er a logistics company such as ours.

Th anks to our presence in the world’s growth markets, the DHL divisions performed
particularly dynamically in fi nancial year 2012 and played a key role in increasing
our consolidated revenue by 5.1 % to €55.5 billion. In the MAIL division, revenues were
up again signifi cantly in the parcel business, which helped to compensate for slight
volume declines in the mail business. Consolidated EBIT improved by nearly 10 % to
€2.67 billion. In the fourth quarter, growth was even more pronounced.

Th e fact that external factors had a negative impact on our business makes this per-
formance all the more satisfying. During the year, our liquidity situation suff ered from
two signifi cant one-time charges from an additional VAT payment and a demand by
the European Commission for repayment of state aid. Furthermore, the global economy
grew only slightly and economic output in the euro zone even saw a decline.

Given these developments, at the Annual General Meeting we shall propose that a
dividend per share of €0.70 be paid to you as in the previous year. Th e distribution
ratio of 53.3 % refl ects our dividend policy of paying out 40 % to 60 % of adjusted net
profi t as dividends as a general rule.

I am very pleased to see that the progress we made in 2012 is now evident in the
perform ance of our share price. Our shares performed much better than the DAX for
the second year in a row and, with an annual yield of 45.6 %, are amongst the top ten
on the index.

1 / 2

We took advantage of the positive perception of our company on the capital market
and borrowed €2 billion at favourable, long-term conditions in December in order
to continue funding our pension obligations. Th is move will improve our cash fl ow
and secure retirement benefi ts for our employees.

In the current fi nancial year, we expect moderate growth in the world economy that
will pick up momentum as the year progresses with a corresponding increase in
revenues, especially in the DHL divisions.

Against this backdrop, we expect consolidated EBIT to reach between €2.7 billion and
€2.95 billion in fi nancial year 2013. Th e MAIL division is likely to contribute between
€1.1 billion and €1.2 billion to this fi gure. In the DHL divisions, we expect an additional
improvement in overall earnings to between €2.0 billion and €2.15 billion. Operating
cash fl ow will recover from the one-time charges in the previous year and benefi t from
the earnings improvement.

For me, achieving such good fi nancial results in a diffi cult environment is just further
evidence that our Strategy 2015 is delivering and is being implemented successfully –
for the benefi t of our shareholders, customers and employees. With our extensive
portfolio of products and services, targeted innovations in growth areas, exceptional
position in the emerging markets and a culture of continuous improvement, we have
laid the best possible foundation for further growth.

Just like the people I had the pleasure of meeting in China – such as at the opening
of the North Asia Hub in Shanghai, on my delivery tour and in one-on-one talks with
employees on site – we shall continue to press forward with spirit and determination.

Yours faithfully,

2 / 2

133 MM

178 MM

186 MM

Contents

03 target-PerForManCe CoMParison

Pioneering

Future MarKets

China is not only a fascinating country and the world’s largest

export country; it is also gaining importance as a domestic

logistics market. DHL has been doing business in China for

more than 30 years and is the fastest, most reliable express

service provider there. as a logistics pioneer in the region,

Deutsche Post DHl has continually expanded its global network,

opening up asia’s growth markets both for the company and

for other industries. through our knowledge of the country, its

people and its culture, we shall continue to unlock a wealth

of potential for our customers in the market of the future – in

China – and in other emerging markets.

goals 2012

results 2012

goals 2013

EBIT

group: €2.6 billion
to €2.7 billion 1.

MAIL division: €1.0 billion
to €1.1 billion.

DHL divisions: around
€2.0 billion 1.

Corporate Center / other:
around €–0.4 billion.

EBIT

group: €2.67 billion.

MAIL division: €1.05 billion.

DHL divisions: €2.04 billion.

EBIT

group: €2.7 billion
to €2.95 billion.

MAIL division: €1.1 billion
to €1.2 billion.

DHL divisions: €2.0 billion
to €2.15 billion.

Corporate Center / other:
€–0.42 billion.

Corporate Center / other:
around €–0.4 billion.

Consolidated net profi t 2

Operating cash fl ow

C
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a
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Continue to improve consoli-
dated net profi t before effects
from the Postbank trans-
action, the additional VAT
payment and the reversal of
restructuring provisions in
line with operating business
(previous year: consolidated
net profit before effects
from the measurement of
the Postbank instruments
€1.46 billion).

Capital expenditure
(capex) 3

increase investments
from €1.72 billion (2011) to
a maximum of €1.8 billion.

Consolidated net profi t
before effects from the
measurement of the
Postbank transaction, the
additional VAT payment
and the reversal of
restructuring provisions:
€1.63 billion.

operating cash fl ow will
recover from the one-time
charges in 2012 and benefi t
from the expected earnings
improvement.

Capital expenditure
(capex)

invested: €1.70 billion.

Capital expenditure
(capex)

increase investments to
a maximum of €1.8 billion.

Dividend distribution

Pay out 40 % to 60 % of net
profi t as dividend.

Proposal: pay out 53.3 %
of adjusted net profi t as
dividend.

Pay out 40 % to 60 % of net
profi t as dividend.

1 Forecast increased over the course of the year.
2 after deduction of non-controlling interests.
3 Forecast narrowed over the course of the year.

the group
selected Key Figures
letter to our shareholders
target-Performance Comparison
Pioneering Future Markets

a 甲

grouP ManageMent rePort
business and environment
Deutsche Post shares
economic Position
Divisions
non-Financial Performance indicators
Further Developments
outlook

b乙

CorPorate goVernanCe
report of the supervisory board
supervisory board
board of Management
Mandates
Corporate governance report

C 丙

ConsoliDateD FinanCial
stateMents
income statement
statement of Comprehensive income
balance sheet
Cash Flow statement
statement of Changes in equity
notes to the Consolidated Financial statements
responsibility statement
independent auditor’s report

D丁

FurtHer inForMation
index
glossary
graphs and tables
locations
Multi-Year review
Contacts
events

I
I
1
2
3

17
19
33
36
50
70
84
85

109
111
115
116
118
119

135
137
138
139
140
141
142
213
214

215
217
218
219
220
222
224
II

178 MM

186 MM

Pioneering
Future MarKets

o
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F
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M
a
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t
s

China is not only a fascinating country and the world’s largest
export country; it is also gaining importance as a domestic
logistics market. DHL has been doing business in China for
more than 30 years and is the fastest, most reliable express
service provider there. as a logistics pioneer in the region,
Deutsche Post DHl has continually expanded its global network,
opening up asia’s growth markets both for the company and
for other industries. through our knowledge of the country, its
people and its culture, we shall continue to unlock a wealth
of potential for our customers in the market of the future – in
China – and in other emerging markets.

D
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l

o
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n
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M
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s
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m
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Message
in a bottle

the Chinese are discovering wine. accord-
ing to experts, the market grew by 140 per
cent between 2006 and 2010. today, China
is the fifth largest wine market in the world.
and the more exclusive and expensive the
vintage, the better – because here, wine is
not only a drink, it is also a status symbol.
the most important trans-shipment point
is Hong Kong. in a former warehouse right
on the harbour, DHL global Forwarding has
invested more than one million euros in its
Wine Hub.

Wine consumption in China 1

+140%

2006

2010

1 source: Vinexpo.

Huge
groWtH MarKet

in 2009, average wine consumption in
China totalled 1.15 litres per person. as
a comparison, approximately 24.44 litres
were consumed in germany and in France
the average was even higher, at 45.23 litres.
nevertheless, China is seen as a growth
market for wine because of its enormous
population, despite the fact that the aver-
age Chinese person’s wine consumption
may have to catch up compared to that
of other countries.1

growth in Hong Kong’s import wine trade 2
US$ million

1,211.2

859.7

492.4

2009

2010

2011

DHL Wine Hub, Hong Kong

230,000 bottles

are stored in the hub; 180,000 are handled each year.

Wine consumption
in selected countries in 2010 3
million 9-litre-cases (a crate of twelve 750 ml bottles)

300

France

116

311

usa

282

156

China

spain

germany

307

141

argentina

italy

sources:
1 Wine institute.
2 Census and statistics Department, Hong Kong.
3 Vinexpo.

1
if someone wants to enjoy
an excellent wine, they call DHL.

2
bottles imported to China have
to be re-labelled.

3
Wine is not just a drink in China;
it is also a status symbol.

it smells like the sea and the sun is hot. if you visit the DHL global Forwarding
Wine Hub in Hong Kong’s Kennedy town, the tropical climate may overwhelm you.
right on the harbour is a rather unspectacular concrete building where cargo,
mainly rice, is unloaded at the ramps on the ground floor. take the freight lift up
to the 13th floor and you find yourself in another world, where long rows of shelves
house a total of 230,000 bottles of wine. and almost all of it is the premium variety.
“in Hong Kong about 60 per cent of the total wine market is in the luxury seg-
ment,” says edward Hui, CEO of DHL global Forwarding for Hong Kong, Macau and
south China. the most expensive bottle costs HK$1.6 million, or around €160,000.
in asia, the favourites are expensive bordeaux wines from France. in second place
are italian wines.

Market with substantial growth potential
in order to store the wine properly, an environment was created that appro-
ximates a wine cellar. thanks to modern air conditioning, the room temperature
is maintained constantly at between 16 and 20 degrees Celsius and the humidity
between 70 and 80 per cent. there is no direct sunlight and no heavy equipment
to disturb the bottles.

in 2008, the Hong Kong government abolished its tax on wine and since then
the former crown colony has developed into one of the most important wine busi-
ness centres in the world. “the asian markets offer enormous growth potential,
and Hong Kong is the door to these markets,” says Mr Hui. DHL has seized the
opportunity and, in the past few years, has become a specialist in importing and
storing wine.

employees receive special training
approximately 180,000 bottles pass through the Wine Hub each year. in
wine-producing countries overseas the valuable bottles are carefully packed for
the journey by air or sea to asia. the temperature and humidity have to be just
right along the entire supply chain. “our employees have been trained and handle
these valuable bottles with the utmost care,” explains Kam Keung lai, who is in
charge of the wine warehouse. they print the labels for the bottles being exported
to China – as required by customs – or prepare the wines for their big day at one
of Hong Kong’s many auctions. the large auction houses there reported wine sales
valued at over US$198 million in 2011 – a figure that puts Hong Kong ahead of new
York and london, which were previously the major locations for wine auctions.

Wine shipments delivered at the perfect temperature
Yet wine merchants, restaurants and auction houses aren’t the only ones that
rely on DHL’s services – an increasing number of private individuals do, too. Hardly
anybody in Hong Kong has their own wine cellar. instead, they pick up the tele-
phone when they want to enjoy an excellent wine with their evening meal. the
wine order is assembled, carefully packed and delivered to its destination at just
the right time and at just the right temperature – a feat made possible thanks to a
special foil that was designed for temperature-controlled deliveries. in the future,
it could replace multiple manual temperature controls, and even reduce costs.

tHe
MilKY WaY

o
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a
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i
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s
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l
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C
h
a

n
s

“Don’t cry over spilt milk,” the saying goes.
but when there’s a line stop on a carton
filling machine requiring spare parts, action
must be taken immediately. Food producers
all over the world rely on the filling lines
of tetra Pak – a leading food processing
and packaging solutions company – to
deliver products that end up on our kitchen
table. For this to happen requires efficient
equip ment maintenance, including having
the right parts on hand. in 2008, tetra Pak
teamed up with DHL to create a new spare
parts distribution system based in shang-
hai to service customers in the key asia
Pacific region.

Milk – a growth market in China 1

250,000
dairy cows

120,000
dairy cows

1949

2004

21,850,000
tonnes of milk

10,620,000
tonnes of milk

1949

2004

1 source: China today.

+108%

+106%

Klas Wimmerstedt is the director
of tetra Pak’s Parts supply Chain.

MiDDle Class
CHanges
ConsuMer
beHaViour

according to the Chinese academy of social
sciences, as many as 230 million people –
37 per cent of the urban population – made
up the middle class in 2009. this rapidly
growing segment of the population has
an appetite for high-quality products and
increasingly for western food products
such as milk. Forecasts indicate that China
will surpass the united states as early as
2015 as the largest food product market in
the world, and that the market volume will
nearly double to over one billion euros.1

Consumption of liquid milk products
in asia Pacific 2

165.3 billion
litres

144.5 billion
litres

+14.4%

2011

2014 forecast

shanghai warehouse

6,500 M² oF sPaCe

1,827 M² sHelVing

a key trans-shipment hub

in DeCeMber 2012, one-tHirD oF all
tetra PaK rePlaCeMent Part sHiPMents
arounD tHe WorlD Were DeliVereD to
CustoMers bY DHl exPress asia PaCiFiC.

sources:
1 PWC.
2 tetra Pak.

tetra Pak products are virtually everywhere. since the early 1950s, the company’s
coated cardboard packages have influenced food storage and delivery practices
worldwide. today, you’ll find tetra Pak products in nearly every household and
some 10,000 filling machines in operation at tetra Pak customers – typically milk
or other liquid food producers – around the globe. Fresh food products that have
to be packaged quickly. “For us and our customers, it’s a disaster if the machines
are standing still because they don’t have the right spare parts,” explains Klas
Wimmerstedt, Director of tetra Pak’s Parts supply Chain.

supply chain restructured
ensuring that the required spare parts are at the agreed place at the speci-
fied time is no small job. altogether, about 70,000 different part numbers need to
be stocked at all times and distributed as quickly as possible to keep machines
around the world running. “on average, we deliver a spare part to a machine at
a customer every 20 seconds, 24/7,” says Mr Wimmerstedt. like many companies,
tetra Pak found its supply chain challenged by booming growth in China. so in
2008, it begun restructuring its supply chain, making a location in China the focal
point for the asia Pacific region, and DHL its third-party logistics provider.

DHL entered the Chinese market in 1980 and is the only express provider
there licensed to store both bonded goods (items that are not taxed until they
are shipped,) and non-bonded goods (items sourced in China and destined
for export) in the same facility. according to sean Wall, senior Vice President,
network operations and aviation, DHL express asia Pacific, that reduces costs and
streamlines processes for tetra Pak. now, instead of tetra Pak supplying a number
of small warehouses in the asia Pacific region from europe, DHL ships directly to
customers from the shanghai facility. “this gives us a unique advantage in terms
of the bonded goods,” says Mr Wimmerstedt. “shipments move directly to the
customer. the paperwork for duties and taxes is done later on, which is great both
in terms of speed and price.”

Making the move to centralise the supply chain in China required high degrees
of trust and flexibility on both sides. “there were a lot of unknowns. We were try-
ing things we had never done before and worked it out as we went along,” says
Mr Wall. “tetra Pak had to put their faith in our customs-clearance expertise and
trust that we could deliver.” the concept was drafted and the implementation
planned as a team effort – which included First Choice workshops. the trust put
in DHL paid off. now, shanghai is tetra Pak’s best performing distribution centre
in the world and its largest in terms of end-customer deliveries. in December 2012,
one-third of all tetra Pak replacement part shipments were delivered to customers
by DHL express asia Pacific.

special service satisfies customers
it is an example of successful customer collaboration that led to a custom-
tailored solution. boris tranberg, global Customer Manager for tetra Pak at DHL
Customer solutions & innovation, knows that other companies are keeping a close
eye on the collaboration as the centre of gravity for world manufacturing shifts
towards China. “it is an interesting business model for many customers – but you
need guts to make the decision that tetra Pak has made.” Mr Wimmerstedt admits
he was initially worried about the transition to the new distribution structure but
now he is more than happy with the result. “We are very demanding – but we also
appreciate it when things move in the right direction. together, we’ve been able to
push the limits of performance. all in the interest of our customers.”

1
DHL serves tetra Pak customers
throughout asia from the shanghai
warehouse.

2
replacement parts have to be
available around the clock.

Hub
For asia

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the new express hub in shanghai is some-
thing special, and it has the numbers to
prove it: 88,000 square metres of space
(the size of 13 football fields), an invest-
ment of 175 million US dollars, and sorting
capacity for up to 40,000 documents and
parcels per hour. indeed it’s so special
that the entire board of Management of
Deutsche Post DHl attended the official
opening celebration in July 2012. “DHL
express’ north asia Hub is a logistics mile-
stone in our asia Pacific network,” says
Chief executive officer Dr Frank appel.

Four asian hubs

690 commercial flights per day
40 cargo aricraft
Flights to 40 countries

shanghai

Hong Kong

bangkok

singapore

More
inVestMents
PlanneD

DHL already generates almost 20 per cent of
its global revenue in the asia Pacific region.
by 2017, the company plans to increase
revenue in the region to a third of its total.
in the last several years DHL has invested
more than 2.5 billion US dollars to develop
products and services in asia. in addition,
the company plans to invest in further air-
craft in order to serve the high-demand
trade lanes between shanghai, northern
asia, europe and the USA.

Major trade flows in the asia Pacific region 1
Volumes in 2012 (million tonnes)

2,920
import

2,825
intra-regional

1,003
export

MegaHub in Hong Kong

90,000 M² oF sPaCe

8 leVels

north asia Hub in shanghai

88,000 M² oF sPaCe

uP to 40,000

Per Hour

365 DaYs a Year

DHL express’ four regional hubs in the asia Pacific region – shanghai, Hong Kong,
bangkok and singapore – link over 70 gateways located throughout the asia Pacific
region. the regional network is served by a fleet of over 40 cargo aircraft covering
40 countries and in addition utilises approximately 690 commercial flights per day.

DHL is the market leader in China
today, DHL generates almost 20 per cent of its overall revenue in the asia
Pacific region. “DHL pioneered express services in asia,” says Ken allen, CEO of
DHL express. “We tapped into the market and were the first international express
company to enter China more than 30 years ago.” in the meantime, DHL has long
since matured from pioneer to market leader in the Middle Kingdom – thanks as
well to extensive investments in infrastructure and the service portfolio. the com-
pany’s yellow-and-red vehicles are not only a common sight on Chinese streets,
but also on roads all across asia. today, Deutsche Post DHl has 472 locations, a
fleet of 3,639 vehicles and a market share of 40 per cent in the international express
business in asia.

expertise and trust are what counts
“We are the only company that can offer everything from a single source,”
explains Dr Frank appel. “in the past three decades we have built up a unique
platform in the asian markets and laid the foundation for the sustainable success
of our DHL divisions.”

even more importantly, “We have won the trust of our customers,” says alan
liu, general Manager of the north asia Hub in shanghai. after all, asian com-
panies traditionally tend to handle their logistics and supply chain processes
themselves. However, many underestimate the complexity of these supply chains
and often there is a lack of needed trust. “We not only have to show that we
have the best logistics resources and unique expertise in transport and inventory
management, we also have to show that we are 100 per cent reliable,” says Mr liu.

opportunities exploited throughout asia
this is how the group plans to continue to grow profitably in the future as
well – and not only in shanghai. in July 2012, the group opened its MegaHub in
Hong Kong. there, the SUPPLY CHAIN division takes advantage of the former crown
colony’s unique status as a special administration zone and free trade area. the
Chinese mainland is only a thirty-minute drive away. With nearly 90,000 square
metres spanning eight levels, goods from international customers are stored in
the warehouse – the most modern of its kind. lorries can drive up ramps as far as
the ninth floor, four freight lifts connect the individual floors, and the latest fire
prevention systems protect the goods.

1
the MegaHub in Hong Kong
spans eight levels.

2
alan liu, general Manager,
north asia Hub in shanghai.

3
the shanghai hub sorts up
to 40,000 documents and parcels
per hour.

4
the MegaHub in Hong Kong
is the most modern of its kind.

DHL’s services also go above and beyond standard solutions: the MegaHub is
more than just a warehouse. tom Wong, Managing Director of DHL supply Chain
Hong Kong & Macau, explains: “the MegaHub allows us to meet a central need of
our customers even better: by offering a comprehensive logistics service solution
from a single source.” this is also because the EXPRESS division operates another
facility, the tsing Yi service Centre, in the same building, thus allowing DHL to
combine its services and better fulfil customers’ requirements.

108

grouP
ManageMent
rePort

A 甲 Group MAnAGeMent reporta

grouP ManageMent
rePort

business anD enVironMent

business activities and organisation
Disclosures required by takeover law
remuneration of the board of Management
and the supervisory board
economic parameters
group management

DeutsCHe Post sHares

eConoMiC Position

overall assessment by the board of Management
significant events
earnings
Financial position
assets and liabilities

DiVisions

overview
MAIL division
EXPRESS division
GLOBAL FORWARDING, FREIGHT division
SUPPLY CHAIN division

non-FinanCial PerForManCe
inDiCators

employees
Diversity
Health and safety
Corporate responsibility
Procurement
research and development
Customers and quality
brands

FurtHer DeVeloPMents

report on post-balance-sheet date events

outlooK

overall assessment of expected performance
opportunities and risks
strategic focus
Future organisation
Future economic parameters
revenue and earnings forecast
Projected financial position

19
20

25
25
31

36
36
37
39
48

50
52
58
63
67

70
73
75
76
78
79
80
83

85
85
96
103
103
106
107

Group Management Report
Business and Environment
Business activities and organisation

glossary, page 218

business anD enVironMent

business activities and organisation

The leading mail and logistics group

Deutsche Post DHL is the world’s leading mail and logistics services provider. The
Deutsche Post and DHL corporate brands represent a one-of-a-kind portfolio of logistics
(DHL) and communications (Deutsche Post) services. We provide our customers with
both easy-to-use standardised products as well as innovative and tailored solutions
ranging from dialogue marketing to industrial supply chains. About 475,000 employees
in more than 220 countries and territories form a global network focused on service,
quality and sustainability. With programmes in the areas of climate protection, disaster
relief and education, we are committed to social responsibility.

Four operating divisions

The Group is organised into four operating divisions, each of which is under the
control of its own divisional headquarters and is subdivided into business units for
reporting purposes.

We are the only provider of universal postal services in Germany. In our MAIL
division, we deliver domestic and international mail and parcels and we are specialists in
dialogue marketing, nationwide press distribution services and all the electronic services
associated with mail delivery.

Our EXPRESS division offers courier and express services to business customers
and consumers in more than 220 countries and territories, the most comprehensive
network in the world.

Our GLOBAL FORWARDING, FREIGHT division handles the carriage of goods by rail,
road, air and sea. We are the world’s number one air freight operator, number two ocean
freight operator and one of the leading overland freight forwarders in Europe.

Our SUPPLY CHAIN division is the global market leader in contract logistics, pro-
viding warehousing, managed transport and value-added services at every link in the
supply chain for customers in a variety of industries. We also offer solutions for corpor-
ate information and communications management tailored precisely to the needs of
our customers.

We consolidate the internal services that support the entire Group, including
Finance, IT and Procurement, in our Global Business Services (GBS). This allows us
to make even more efficient use of our resources whilst reacting flexibly to the rapidly
changing demands of our business and our customers.

Group management functions are centralised in the Corporate Center.

Deutsche Post DHL Annual Report 2012

A.01 Organisational structure of Deutsche Post DHL

Corporate Center

Finance, Global
Business Services
Board member
• lawrence rosen

Functions
• Corporate account-
ing & reporting
• Corporate audit &

security

• Corporate Controlling
• Corporate Finance
• global business
services: Procure-
ment, real estate,
Finance operations
etc.

• investor relations
• taxes

CEO
Board member
• Dr Frank appel

Functions
• board services
• Corporate Commu-
nications & respon-
sibility
• Corporate

Development

• Corporate First Choice
• Corporate Heritage &
industry associations

• Corporate legal
• Corporate office
• Corporate Public

Policy & regulation
Management

• Customer solutions &

innovation

Divisions

GLOBAL
FORWARDING,
FREIGHT
Board member
• roger Crook

Business units
• global

Forwarding

• Freight

SUPPLY CHAIN
Board member
• bruce edwards

Business units
• supply Chain
• Williams lea

Human Resources
Board member
• angela titzrath

MAIL
Board member
• Jürgen gerdes

EXPRESS
Board member
• Ken allen

Regions
• europe
• americas
• asia Pacific
• MEA (Middle
east and
africa)

Functions
• HR MAIL
• HR DHL
• Corporate executives
• group labor relations
• HR Development
• HR Performance &

Programs

• HR standards &

guidelines

Business units
• Mail Communi-

cation
• Dialogue
Marketing
• Press services
• Value-added

services

• Parcel

germany

• retail outlets
• global Mail
• Pension service

Further information, page 220 f.

A presence that spans the globe
Deutsche Post DHL operates around the world. The map shows our most important

locations.

Angela Titzrath new Board Member for Human Resources

As at 1 May 2012, Angela Titzrath assumed responsibility for the Human Resources
board department. At that time, we also adjusted the Board of Management’s allocation
of duties: responsibility for all HR functions have been moved to the Human Resources
board department.

Disclosures required by takeover law

Disclosures required under sections 289 (4) and 315 (4) of the Handelsgesetzbuch

(HGB – German Commercial Code) and explanatory report

Composition of issued capital, voting rights and transfer of shares

As at 31 December 2012, the company’s share capital totalled €1,209,015,874 and was
composed of the same number of no-par value registered shares. Each share carries the
same statutory rights and obligations and entitles the holder to one vote at the Annual
General Meeting (AGM). No individual shareholder or group of shareholders is entitled
to special rights, particularly rights granting powers of control.

Deutsche Post DHL Annual Report 2012

Group Management Report
Business and Environment
Disclosures required by takeover law

The exercise of voting rights and the transfer of shares are based on the general legal
requirements and the company’s Articles of Association, which do not restrict either
of these activities. Article 19 of the Articles of Association sets out the requirements
that must be met in order to attend the AGM as a shareholder and exercise a voting
right. Only persons entered in the share register shall be considered by the company
to be shareholders. The Board of Management is not aware of any agreements between
shareholders that would limit voting rights or the transfer of shares.

Members of the Board of Management receive stock appreciation rights (SAR s) each
year as a long-term remuneration component under the Long-Term Incentive Plan pro-
vided that they each invest cash or Deutsche Post AG shares for each tranche of the plan.
If a Board of Management member sells the shares included in their personal investment
for the tranche or disposes of their personal cash investment before the scheduled wait-
ing period of four years has expired, all SAR s from that tranche will be forfeited.

As part of the Share Matching Scheme, participating Group executives are obligated
to use a portion of their annual bonus to purchase shares in the company. According
to the underlying terms, shares acquired under the scheme are subject to a four-year
lock-up period.

Shareholdings exceeding 10 % of voting rights

KfW Bankengruppe (KfW), Frankfurt am Main, is our largest shareholder, holding
around 25.5 % of the share capital. The Federal Republic of Germany holds an indirect
stake in Deutsche Post AG via KfW. According to the notifications we have received pur-
suant to sections 21 et seq. of the Wertpapierhandelsgesetz (WpHG – German Securities
Trading Act), KfW and the Federal Republic of Germany are the only shareholders that
own more than 10 % of the share capital, either directly or indirectly.

Appointment and replacement of members of the Board of Management

The members of the Board of Management are appointed and replaced in accord-
ance with the relevant legal provisions (sections 84 and 85 of the Aktiengesetz (AktG –
German Stock Corporation Act) and section 31 of the Mitbestimmungsgesetz ( MitbestG –
German Co-determination Act)). In accordance with section 84 of the AktG and section
31 of the MitbestG, appointments by the Supervisory Board shall be for a maximum
term of five years. Re-appointment or extension of the term of office is permitted for
a maximum of five years in each case. Article 6 of the Articles of Association stipulates
that the Board of Management must have at least two members. Beyond that, the num-
ber of board members is determined by the Supervisory Board, which may also appoint
a chairman and deputy chairman of the Board of Management.

Amendments to the Articles of Association

In accordance with section 119 (1), number 5 and section 179 (1), sentence 1 of the
AktG, amendments to the Articles of Association are adopted by resolution of the AGM.
In accordance with article 21 (2) of the Articles of Association in conjunction with
sections 179 (2) and 133 (1) of the AktG, such amendments generally require a simple
majority of the votes cast and a simple majority of the share capital represented on the
date of the resolution. In such instances where the law requires a greater majority for
amendments to the Articles of Association, that majority is decisive.

Deutsche Post DHL Annual Report 2012

Under article 14 (7) of the Articles of Association, the Supervisory Board has the
authority to resolve amendments to the Articles of Association in cases where the amend-
ments affect only the wording. In addition, the AGM resolutions passed on 21 April 2009
(Authorised Capital 2009) and 25 May 2011 (Contingent Capital 2011) authorised the
Supervisory Board to amend the wording of the Articles of Association to reflect the
respective share issue or the use of authorised capital as well as following the expiry
of the respective authorisation period and / or in the case of non-use of the contingent
capital following the expiry of the periods for exercising options or conversion rights, or
conversion obligations. The AGM resolution on Contingent Capital 2011 further author-
ises the Supervisory Board to make all other amendments to the Articles of Association
associated with the issue of new shares in cases where the amendments affect the word-
ing only. In addition, the AGM resolutions passed on 28 April 2010 (authorisation to
acquire and use treasury shares as well as to acquire treasury shares through derivatives)
authorise the Supervisory Board to amend the wording of the Articles of Association
if the purchased treasury shares are redeemed to reflect the redemption of shares and
the reduction of share capital. The Board of Management is authorised to amend the
information on the number of shares in the Articles of Association if it determines that
the proportion of the other shares in the share capital is increased due to the redemption.

Board of Management authorisation, particularly regarding issue and buy-back
of shares

The Board of Management is authorised, subject to the approval of the Super visory
Board, to issue up to 240 million new, no-par value registered shares on or before
20 April 2014 in exchange for cash and / or non-cash contributions and thereby increase
the company’s share capital by up to €240 million (Authorised Capital 2009, article 5 (2)
of the Articles of Association). To date, the Board of Management has not used such
authorisation. When new shares are issued on the basis of Authorised Capital 2009, the
shareholders are entitled in principle to pre-emptive subscription rights. Such rights may
only be disapplied subject to the requirements specified in article 5 (2) of the Articles of
Association and subject to the consent of the Supervisory Board. Details may be found
in article 5 (2) of the Articles of Association of the company.

Authorised Capital 2009 is a financing and acquisition instrument in accord-
ance with international standards that allows the company to increase equity quickly,
flexibly and cost-effectively. The authorised capital is equivalent to less than 20 % of the
share capital.

An AGM resolution was passed on 25 May 2011 authorising the Board of Manage-
ment, subject to the consent of the Supervisory Board, to issue bonds with warrants,
convertible bonds and / or income bonds as well as profit participation certificates, or
a combination thereof, (hereinafter referred to collectively as “bonds”) in an aggre-
gate principal amount of up to €1 billion, on one or more occasions until 24 May 2016,
thereby granting options or conversion rights for up to 75 million shares having a total
share in the share capital not to exceed €75 million. The bond conditions may also pro-
vide for a conversion obligation at the time of maturity of the bonds or at another time
or may entitle the company or the Group company to grant the bond holders or creditors
shares in the company in lieu of payment of all or part of the sum of money payable. The
share capital is contingently increased by up to €75 million in order to grant shares to
the holders or creditors of the options, conversion rights or conversion obligations after
exercise of their rights for the purpose of settling the entitlements related to the options
or rights or fulfilling the conversion obligations (Contingent Capital 2011, article 5 (3) of

Deutsche Post DHL Annual Report 2012

the Articles of Association). When issuing bonds, pre-emptive subscription rights may
only be disapplied subject to the terms of the aforementioned resolution and subject
to the consent of the Supervisory Board. Further details may be found in the motion
adopted by the AGM under agenda item 6 of the AGM of 25 May 2011.

Authorisation to issue bonds is standard practice amongst publicly listed compan-
ies. This allows the company to finance its activities flexibly and promptly and gives it
the financial leeway necessary to take advantage of favourable market situations at short
notice, for example by offering bonds with options or conversion rights, or conversion
obligations on shares in the company as a consideration within the context of company
mergers, and when acquiring companies or shareholdings in companies. Full use was
made of the aforementioned authorisation in December 2012 by issuing a convertible
bond in the aggregate principal amount of €1 billion.

Finally, the AGM of 28 April 2010 authorised the company to buy back shares on or
before 27 April 2015 up to an amount not to exceed 10 % of the share capital existing as
at the date of the resolution. Such authorisation is subject to the proviso that at no time
should the shares thus acquired, together with the shares already held by the company,
account for more than 10 % of the share capital. The shares may be purchased through
the stock market, a public offer, a public call for offers of sale from the company’s share-
holders or by some other means in accordance with section 53a of the AktG. The author-
isation permits the Board of Management to exercise it for every purpose permissible
under the law, particularly to redeem the purchased treasury shares without a further
AGM resolution, subject to the consent of the Supervisory Board. Details may be found
in the motion adopted by the AGM under agenda item 6 of the AGM of 28 April 2010.

In addition to this, the AGM of 28 April 2010 also authorised the Board of Manage-
ment, within the scope resolved by the AGM of 28 April 2010 in agenda item 6, to acquire
treasury shares through the use of derivatives, namely by servicing options that, upon
their exercise, require the company to acquire treasury shares (put options), by exercis-
ing options that, upon their exercise, grant the company the right to acquire treasury
shares (call options) or by servicing or exercising a combination of put and call options.
All share acquisitions using the aforementioned options are limited to a maximum of 5 %
of the share capital existing on the date of the resolution. The term of the options may
not exceed 18 months, must expire by no later than 27 April 2015 and be selected such
that treasury shares may not be acquired by exercising the options after 27 April 2015.
Further details may be found in the motion adopted by the AGM under agenda item 7
of the AGM of 28 April 2010.

In addition to this, the AGM of 9 May 2012 authorised the Board of Management
to additionally use the shares acquired on the basis of these authorisations to list the
company’s shares on a foreign stock exchange on which the shares have not previously
been admitted for trading on a regulated market, subject to the consent of the Super-
visory Board with pre-emptive subscription rights disapplied. Further details may be
found in the motion adopted by the AGM under agenda item 6 of the AGM of 9 May 2012.

Group Management Report
Business and Environment
Disclosures required by takeover law

dp-dhl.com/en/investors.html

Deutsche Post DHL Annual Report 2012

It is standard business practice amongst publicly listed companies in Germany for
the AGM to authorise the company to buy back shares. The authorisation to repurchase
shares using derivatives is merely intended to supplement share buy-back as a tool and
give the company the opportunity to structure the share repurchase in an optimum
manner. The authorisation to use shares for the purpose of listing on a foreign stock
exchange is intended to enable the company to expand its shareholder base also in
foreign countries in line with its global orientation.

Any public offer to acquire shares in the company is governed solely by law and the
Articles of Association, including the provisions of the Wertpapiererwerbs- und Über-
nahmegesetz (WpÜG – German Securities Acquisition and Takeover Act). The AGM
has not authorised the Board of Management to undertake actions within its sphere of
competence to block possible takeover bids.

Significant agreements that are conditional upon a change of control following a
takeover bid and agreements with members of the Board of Management or employ-
ees providing for compensation in the event of a change of control

Deutsche Post AG took out a syndicated credit facility with a volume of €2 billion
from a consortium of banks. If a takeover within the meaning of the contract occurs,
each member of the bank consortium is entitled under certain conditions to cancel
its share of the credit line as well as its share of outstanding loans and require repay-
ment. The terms and conditions of the loans issued under the Debt Issuance Programme
established in March 2012 and of the convertible bond issued in December 2012 also
contain change of control clauses. In case of a change of control within the meaning of
the terms and conditions, the creditor is granted under certain conditions the right to
demand early redemption of the respective bonds. Furthermore, a framework agree-
ment exists concerning the supply of fuel, based on which fuel in the value of a high
double-digit million amount was obtained in the reporting year and which, in case of
a change of control, grants the supplier the right to bring the business relationship to a
close without notice.

In the event of a change in control, any member of the Board of Management is
entitled to resign their office for good cause within a period of six months following
the change in control, after giving three months’ notice as at the end of the month,
and to terminate their Board of Management contract (right to early termination). In
the event of the right to early termination being exercised or a Board of Management
contract being terminated by mutual consent within nine months of the takeover, the
Board of Management member is entitled to payment to compensate the remaining term
of their Board of Management contract. Such payment is limited to the cap pursuant
to the recommendation of number 4.2.3 of the German Corporate Governance Code
as amended on 15 May 2012, with the specification outlined in the remuneration report.
With respect to options from the Long-Term Incentive Plan, the Board of Management
member will be treated as if the waiting period for all options had already expired upon
cessation of the Board of Management contract. The options eligible for exercise may
then be exercised within six months of cessation of the contract. With regard to the
Share Matching Scheme for executives, the holding period for the shares will become
invalid with immediate effect in the event of a change in control of the company. In any
such case, the employer will be responsible for any tax disadvantages resulting from
reduction of the holding period. Excepted from this are taxes normally incurred after
the holding period.

Corporate governance, page 124 ff.

Deutsche Post DHL Annual Report 2012

Group Management Report
Business and Environment
Economic parameters

remuneration of the board of Management
and the supervisory board

The basic features of the remuneration system for the Board of Management and
the Supervisory Board are described in the Corporate Governance Report under
remuneration report. The latter also forms part of the Group Management Report.

Corporate governance, page 124 ff.

economic parameters

Global economy only grows at slow pace

In 2012, the global economy grew at only a slow pace, affected primarily by the sov-
ereign debt crisis in the European Monetary Union (EMU), the result of which caused
the euro zone overall to fall back into a recession. Growth in the developed industrial
countries in 2012 continued to slow compared with the already weak prior year. The
emerging markets also saw a considerable decline in momentum. Overall and adjusted
for purchasing power, global economic output in 2012 grew by only 3.2 % (previous
year: 3.9 %). Growth in global trade weakened even further to just below 3 % (IMF: 2.8 %,
OECD: 2.8 %).

A.02 Global economy: growth indicators in 2012

China

Japan

USA

euro zone

germany

Data partially estimated, as at 30 January 2013.
sources: Postbank research, national statistics.

gross domestic
product (GDP)

7.8

1.9

2.2

– 0.5

0.7

exports

7.9

– 0.3

3.2

2.8

4.1

Domestic
demand

n / a

2.8

2.1

–2.0

– 0.3

Asian countries again generated the highest economic momentum. However, the
upwards trend lost a great deal of speed. Gross domestic product (GDP) was 6.6 %
( previous year: 8.0 %) and therefore the lowest growth rate in the past decade.

In China, the government made efforts to boost domestic demand. However, it
was unable to completely compensate for the negative impact of weak foreign demand.
GDP only grew by 7.8 % (previous year: 9.3 %), the lowest rate since the start of the
new millennium. Exports increased by 7.9 % (previous year: 20.3 %). However, because
imports were down even more at 4.3 % (previous year: 24.9 %), the trade surplus in-
creased considerably from US$158 billion to US$231 billion. Nevertheless, the country
remained attractive to foreign investors, who made direct investments in the amount
of US$111.7 billion (previous year: US$116 billion).

The Japanese economy saw a strong recovery at the beginning of the year, only to
see a marked decrease over the course of the year. Exports were up only slightly overall.
Since imports increased considerably at the same time, foreign trade had a noticeably
adverse effect on growth. By contrast, comparatively high growth rates were seen in pri-
vate consumption and investments. Overall GDP was up by 1.9 % (previous year: –0.6 %).
In the United States, the economy recovered slightly in the reporting year. Gross
fixed capital formation was the primary driver of growth. Investments in residential
housing, which saw growth percentages in the double digits, played a key role. Private

Deutsche Post DHL Annual Report 2012

consumption remained moderate and foreign trade did not provide any noteworthy
stimulus either. Instead, it was further reductions in public spending that had an impact
on growth. GDP increased by 2.2 % (previous year: 1.8 %).

In the euro zone, economic output was down by 0.5 % (previous year: +1.4 %) in the
reporting year as a result of the sovereign debt crisis and fiscal consolidations. Although
on average real public spending in the EMU declined only slightly, spending cuts and
tax increases slowed private consumption and corporate investment. Domestic demand
fell by about 2 %. The economic downturn was counterbalanced somewhat by foreign
trade. Whilst exports increased only moderately, imports actually decreased. As a result,
foreign trade saw a plus of 1.5 percentage points. The variations in growth within the
euro zone remained large: whilst nearly all the southern member states experienced
sharp declines in GDP and economic output in France stagnated, Germany and Austria
were at least able to achieve moderate growth.

The German economy grew considerably weaker over the course of 2012. GDP only
increased by 0.7 % (previous year: 3.0 %), driven by foreign trade. Although exports grew
by only 4.1 % (previous year: 7.8 %), growth in imports was even more moderate. In light
of the uncertain environment, companies postponed investments. This included invest-
ments in construction, which declined slightly compared with the prior year. Private
consumption expanded only slightly. The upturn in the labour market came to a stand-
still over the course of the year. However, the average annual number of unemployed
workers went down by 79,000 to around 2.9 million; the working population grew to
41.6 million.

Price of crude oil fluctuates significantly over the year

At the end of 2012, a barrel of Brent Crude was US$111.94 (previous year: US$107.55).
The annual average price of oil was around US$112, only about 1 % higher than in the
prior year. Over the course of the year the price of oil fluctuated significantly between
US$89 and US$127. At the beginning of the year, prices saw a sharp increase based on
robust global economic forecasts and concerns regarding a military confrontation with
Iran. Subsequently, the sovereign debt crisis in the EMU as well as the ever-growing
weakness in the global economy put pressure on oil prices.

A.03 Brent Crude spot price and euro / US dollar exchange rate in 2012

€

140

120

100

1.55

1.50

1.45

1.40

1.35

1.30

1.25

1.20

1.15

1.10

1.05

January

March

June

september

December

brent Crude spot price per barrel

euro / US dollar exchange rate

Deutsche Post DHL Annual Report 2012

Group Management Report
Business and Environment
Economic parameters

Euro affected by EMU sovereign debt crisis

The European Central Bank (ECB) took additional measures at the beginning of
2012 to curb the sovereign debt crisis. At mid-year the ECB lowered its key interest rate
by 0.25 percentage points to 0.75 %. In August, the bank announced a new programme
to purchase European government bonds. The announcement alone considerably sta-
bilised the market. By contrast, the US Federal Reserve maintained its very expansive
monetary policy. It does not intend to increase its key interest rate from the current 0 %
to 0.25 % until the unemployment rate falls below 6.5 %.

The euro and US dollar exchange rates were also shaped by the European sovereign
debt crisis in the reporting year. The ECB’s measures initially sent the euro to its annual
high of just under US$1.35 in February; at the beginning of the second half of the year
it fell to its annual low of just under US$1.21 as a result of further signs of crisis and the
interest rate reduction. By the end of the year the exchange rate had climbed again to
just under US$1.32, resulting in a 1.8 % increase for the euro compared with the prior
year. Measured against the pound sterling on the other hand, the euro posted a 2.8 % loss.

Corporate bonds impacted by sovereign debt crisis and economy

The weak economy and the sovereign debt crisis in the euro zone had an impact on
the bond markets. The yield on German ten-year government bonds declined in July to a
new low of 1.17 %, rising again moderately by the end of the year to 1.32 % (previous year:
1.83 %). The return on ten-year US government bonds was also under pressure during
the year but had only declined by 0.12 percentage points to 1.76 % year-on-year by the
end of December 2012. Risk premiums for corporate bonds decreased considerably in
the second half of 2012.

International trade growth varies from region to region

Trade volumes (transported quantity in tonnes) increased by around 2.5 % world-
wide in the reporting year. Growth varied from region to region. Intra-European trade
stagnated due to the sovereign debt crisis and the resulting weak economy. Trade
between emerging markets in the Asia Pacific region, Africa and the Middle East saw
above- average growth.

A.04 Trade volumes: compound annual growth rate 2011 to 2012

imports

exports

africa

asia Pacific

europe

latin america

Middle east

north america

africa

asia Pacific

europe

latin america

Middle east north america

9.4

6.1

8.0

1.8

11.6

– 6.5

8.6

4.7

4.5

3.2

5.3

1.0

12.9

1.6

– 0.4

–1.9

0.7

2.8

0.6

1.2

8.1

– 0.4

3.3

2.1

1.2

5.6

– 0.8

4.1

1.8

1.6

–11.5

3.5

–1.5

– 4.5

12.0

–3.6

Deutsche Post DHL Annual Report 2012

A.05 Major trade flows: 2012 volumes

million tonnes

Europe

2,467

Middle East

103

Africa
42

Asia Pacific

2,825

North America

467

Latin America

206

intra-regional

More than 300

300 to 100

less than 100

North America

exports

imports

325

144

237

110

145

137

317

132

781

841

Latin America
exports

548

imports

110

237

1,184

317

227
473

Europe
exports

imports

Africa
exports

imports

136

526

137

175

1,043

1,389

279

478

144

227

261

761

310

279

110

136

382

Middle East
exports

1,211

imports

174

175

475

261

132

1,708

Asia Pacific
exports

478

145

110

174

imports

1,003

310

526

325

548

1,211

africa

asia Pacific

europe

north america

latin america

Middle east

2,920

Deutsche Post DHL Annual Report 2012

Group Management Report
Business and Environment
Economic parameters

Our markets

Deutsche Post DHL is represented in more than 220 countries and territories. The
following table provides an overview of market volumes in key regions. The relevant
market parameters and our market shares are detailed in the Divisions chapter.

Page 50 ff.

A.06 Market volumes 1

Global

air freight (2011): 24 m tonnes 2

ocean freight (2011): 33 m TEU s 3

Contract logistics (2011): € 154 bn 4

international express market (2011): € 22 bn 5

Germany

Mail communication (2012): € 4.2 bn 6

Dialogue marketing (2012): € 17.7 bn 6

Parcel (2012): € 7.8 bn 6

Americas

Europe

Middle East /Africa

Asia Pacific

air freight
(2011): 6.7 m tonnes 2

ocean freight
(2011): 6.0 m TEU s 3

Contract logistics
(2011): € 44.6 bn 4

international
express market
(2011): € 7.4 bn 5

air freight
(2011): 4.2 m tonnes 2

ocean freight
(2011): 5.2 m TEU s 3

Contract logistics
(2011): € 58.4 bn 4

international
express market
(2011): € 6.8 bn 5

road transport
(2011): € 168 bn 7

air freight
(2011): 1.3 m tonnes 2

ocean freight
(2011): 2.4 m TEU s 3

Contract logistics
(2011): € 4.3 bn 4

international
express market
(2011): € 0.3 bn 5

air freight
(2011): 11.2 m tonnes 2

ocean freight
(2011): 18.5 m TEU s 3

Contract logistics
(2011): € 46.3 bn 4

international
express market
(2011): € 7.5 bn 5

1 regional volumes do not add up to global volumes due to rounding.
2 Data based solely on export freight tonnes. source: Copyright © IHS, 2012. all rights reserved.
3 twenty-foot equivalent units; estimated part of overall market controlled by forwarders. Data based solely on export freight tonnes.

4 source: transport intelligence.
5 includes express product time Definite international. Country base: AT, BE, CH, CZ, DE, DK, ES, FR, IE, IT, NL, NO, PL, RU, SE, TR, UK (europe);
AR, BR, CA, CL, CO, CR, MX, PA, VE, US (americas); AU, CN, HK, ID, IN, JP, KR, MY, NZ, SG, TH, TW, VN (asia Pacific); TR, ZA (Middle east /africa).
source: Market intelligence 2012, annual reports and desk research.

6 Company estimates.
7 Country base: total for 19 european countries, excluding bulk and specialties transport. source: MI study DHL Freight (based upon

eurostat, financial publications, IHS global insight).

Deutsche Post DHL Annual Report 2012

Factors affecting our business

We routinely and systematically review the most important factors affecting our

business. Beyond economic parameters, we have identified four global trends:

1 Globalisation: International markets are now more interconnected than ever; how-
ever, the individual national economies are growing at varying speeds. As a result
the economic influence of markets is shifting. For instance, trade to and from Asia as
well as within the continent has seen a sharp increase in recent years – a trend that
will continue and which is also the case in other emerging regions, such as South
America and the Middle East. Both sales markets and production centres are shift-
ing, which is increasing the complexity of the value chain. Our DHL divisions are in
an above-average position in these regions and offer integrated logistics solutions
worldwide.

2 Digitalisation: The internet is having a lasting effect on the way we exchange goods
and information. We increasingly see electronic communication taking the place of
physical communication, which is reflected in a decline in the traditional mail busi-
ness. Dialogue marketing revenue is also on a slow decline. In order to respond to
this development, we have expanded our portfolio, for example with our E-Postbrief
product and by investing in nugg.ad. The online trade boom is opening up enor-
mous potential in our parcel business. In addition we are developing online offerings
such as our online shopping portal, MeinPaket.de, and our online supermarket,
allyouneed.com.

3 Climate change: Environmental awareness is having an ever-increasing impact on
the logistics industry. On the one hand, our customers are asking increasingly for
climate-neutral products, and on the other hand, one of our primary concerns as
the world’s leading logistics company is to do our part to increase CO2 efficiency. We
not only offer our customers an extensive range of energy-saving transport options
and climate-neutral products, we have also set our own efficiency goals. This includes
transparent reporting instruments and efficient transport technologies.

4 Reliability: The logistics industry is facing new challenges as a result of increased
complexity in supply chains because this causes them to be much more prone to dis-
ruptions. Natural disasters have an impact on tightly scheduled logistics flows and
political instability in a number of new markets adds to this. As a result, many cus-
tomers are placing increasing importance on the robustness of their supply chains.
We are working constantly to ensure the highest possible reliability and we monitor
our supply chains continuously in order to be able to respond to unforeseen events.
In 2011, for instance, following the devastating earthquake in Japan, we proved that
we are able to ensure the quality and reliability of our services even in challenging
situations.

Legal environment

In view of our leading market position, a large number of our services are subject
to sector-specific regulation under the Postgesetz (PostG – German Postal Act). Further
information on this issue and legal risk is contained in the notes to the consolidated
financial statements.

strategic focus, page 98

Corporate responsibility, page 76

note 50

Deutsche Post DHL Annual Report 2012

Group Management Report
Business and Environment
Group management

A.07 EAC calculation

EBIT

asset charge

= net asset base
× Weighted average cost of capital

EBIT after asset charge (EAC)

A.08 Net asset base calculation

operating assets

• intangible assets including goodwill
• Property, plant and equipment
• trade receivables, other operating

assets

operating liabilities

• operating provisions
• trade payables, other operating

liabilities

Net asset base

group management

EBIT after asset charge increases

Since 2008, Deutsche Post DHL has used EBIT after asset charge (EAC) as a key
performance indicator. EAC is calculated by subtracting a cost of capital component, or
asset charge, from EBIT.

By including the asset charge in our business decisions, we encourage all divisions
to use resources efficiently and to organise our operating business to increase value sus-
tainably whilst generating cash flow. In the reporting year, EAC served as a key perform-
ance indicator in addition to EBIT and was also used as a basis on which to determine
management remuneration.

To calculate the asset charge, the net asset base is multiplied by the weighted average
cost of capital (WACC). The asset charge calculation is performed each month so that we
can also take fluctuations in the net asset base into account during the year.

All of our divisions use a standard calculation for the net asset base. The key com-
ponents of operating assets are intangible assets, including goodwill, property, plant and
equipment and net working capital. Provisions and operating liabilities are subtracted
from operating assets.

The Group’s WACC is defined as the weighted average net cost of interest-bearing
liabilities and equity, taking into account company-specific risk factors in a beta factor
in accordance with the Capital Asset Pricing Model.

We apply a standard WACC of 8.5 % across the divisions and this also represents a
minimum target for projects and investments within the Group. The WACC is generally
adjusted to adhere to the current situation on the financial markets. However, the goal
is not to match every short-term change but to reflect long-term trends. The WACC is
reviewed once annually. The WACC used reflects company-specific risks and the net
cost of interest-bearing liabilities and equity in the current market environment. As in
previous years, we did not change the WACC in order to prevent our internal resource
allocation from being influenced by short-term, minor fluctuations in capital market
interest rates. A constant WACC also ensures that EAC is comparable with previous years.
In our reporting for the prior years, the net asset base was broken down into current
and non-current assets and liabilities. In the year under review, the individual compo-
nents of the net asset base were regrouped to increase transparency for the drivers of
asset charges in the context of internal and external reporting. The definition of the
net asset base, the methods for calculating the asset charge and EAC have not changed.
EAC improved from €1,229 million to €1,323 million in 2012, primarily due to the
DHL divisions’ rising profitability. The asset charge increased by 11.2 %, which was pre-
dominantly attributable to our high capital expenditures throughout the divisions.

Deutsche Post DHL Annual Report 2012

A.09 EBIT after asset charge (EAC)

€ m

EBIT

asset charge

EAC

2011

2,436

–1,207

1,229

2012

2,665

–1,342

1,323

+ / – %

9.4

–11.2

7.6

Our net asset base increased by €1,122 million to €15,478 million in the reporting
year due, in part, to the Group’s investments in software and IT systems and the purchase
of freight aircraft as well as replacement and expansion investments in warehouses, sort-
ing systems and our vehicle fleet. The 42.2 % increase in net working capital was mainly
attributable to the decline in liabilities and other items.

In addition, operating provisions recognised for restructuring in the US express busi-
ness were utilised or reversed, resulting in a €99 million increase in the net asset base.
Moreover, €249 million of the provisions recognised in previous years for additional VAT
payments was also utilised. Both factors had reduced our net asset base as operating
provisions in the prior year.

A.10 Net asset base (unconsolidated)

€ m

intangible assets including goodwill and property, plant and equipment

net working capital

operating provisions (excluding provisions for pensions and similar

obligations)

other non-current assets and liabilities

Net asset base

31 Dec. 2011
adjusted 1

31 Dec. 2012

+ / – %

18,689

–774

–3,396

–163

14,356

18,860

– 447

–2,825

–110

15,478

0.9

– 42.2

–16.8

–32.5

7.8

1 Prior-year figures adjusted due to the regrouping of individual components of net assets.

Deutsche Post DHL Annual Report 2012

Group Management Report
Deutsche Post Shares

DeutsCHe Post sHares

Good year on the stock market

At the beginning of the year, a positive sentiment prevailed in the equity markets due
to the measures taken by the European Central Bank (ECB) to curb the sovereign debt
crisis in Europe. The DAX also benefited from the comparatively positive performance
of the German economy. However, over the course of the first half of the year, concerns
over an economic crisis in Southern Europe rose and the global economy grew at a
slower pace. This sent the international stock markets on a decline. The EURO STOXX 50
and DAX each hit their annual low in June at 2,069 and 5,969 points, respectively. At the
beginning of the second half of the year, the ECB announced additional measures and
the German Federal Constitutional Court ruled in favour of the permanent euro rescue
fund. Stock markets displayed renewed optimism and made considerable gains by the
end of the year. The DAX reached its annual high of 7,672 points on 20 December 2012
– its highest level since January 2008. It ended the year at 7,612 points – a 29.1 % gain.
The EURO STOXX 50 was up 13.8 % year-on-year. The Dow Jones closed 2012 with a gain
of 7.3 % on account of the slight recovery in the US economy.

A.11 Deutsche Post shares: multi-year review

Year-end closing price

High

low

number of shares

Market capitalisation as at 31 December

2006

22.84

23.75

18.55

2007

23.51

25.65

19.95

2008

11.91

24.18

7.18

€

millions

€ m

1,204.0 1

27,461

1,208.2 1

28,388

1,209.0 1

14,399

2009

13.49

13.79

6.65

1,209.0

16,309

2010

12.70

14.46

11.18

1,209.0

15,354

2011

11.88

13.83

9.13

1,209.0

14,363

2012

16.60

16.66

11.88

1,209.0

20,069

average trading volume per day

5,287,529

6,907,270

7,738,509

5,446,920

5,329,779

4,898,924

4,052,323

annual performance including dividends

annual performance excluding dividends

beta factor ²

earnings per share 3

Cash flow per share 4

Price-to-earnings ratio 5

Price-to-cash flow ratio 4, 6

Dividend

Payout ratio

Dividend per share

Dividend yield

€

€ m

€

14.9

11.5

0.80

1.60

3.28

14.3

7.0

903

47.1

0.75

3.3

6.9

2.9

0.68

1.15

4.27

20.4

5.5

1,087

78.6

0.90

3.8

– 45.5

– 49.3

0.81

–1.40

1.60

– 8.5

7.4

725

–

0.60

5.0

18.3

13.3

0.91

0.53

– 0.48

25.5

–28.1

725

112.6

0.60

4.4

–1.4

– 5.9

0.95

2.10

1.59

6.0

8.0

786

30.9

0.65

5.1

–1.3

– 6.5

1.19

0.96

1.96

12.4

6.1

846

72.7

0.70

5.9

45.6

39.7

0.88

1.37

– 0.17

12.1

– 98.9

846 7

51.0 8

0.70 7

4.2

note 36.

1 increase due to exercise of stock options
2 beta three years; source: bloomberg.
3 based on consolidated net profit after deduction of non-controlling interests
4 Cash flow from operating activities.
5 Year-end closing price / earnings per share.
6 Year-end closing price / cash flow per share.
7 Proposal.
8 excluding extraordinary effects (Postbank, additional VAT payment, reversal of provisions: 53.3 %).

note 21.

Deutsche Post DHL Annual Report 2012

A.12 Peer group comparison: closing prices

30 sep.
2012

15.20

2.71

8.13

84.62

71.57

30 Dec.
2012

16.60

2.92

8.43

91.72

73.73

106.20

110.00

+ / –%

9.2

7.7

3.7

8.4

3.0

3.6

30 Dec.
2011

11.88

2.46

5.77

83.51

73.19

30 Dec.
2012

16.60

2.92

8.43

91.72

73.73

105.50

110.00

EUR

USD

CHF

+ / –%

39.7

18.7

46.1

9.8

0.7

4.3

Deutsche Post DHl

Postnl

TNT express

Fedex

UPS

Kuehne + nagel

A.13 Share price performance

Closing price: € 16.60

€

30 December 2011

31 March 2012

30 June 2012

30 september 2012

30 December 2012

Deutsche Post

EURO STOXX 50 1

DAX 1

1 rebased to the closing price of Deutsche Post shares on 30 December 2011.

Deutsche Post shares considerably outgain the market

Deutsche Post shares performed positively over the course of 2012. The share price
began the year at €11.88, which was also its lowest value. Boosted by the publication of
our 2011 financial figures on 8 March 2012 and a good first quarter, our shares resisted
the market trend in the first half of the year. Our Capital Markets Day on 24 May also
contributed to this. In August, our interim report on the first half of the year and the
upwardly adjusted forecast for the year led to further gains in the share price. In light of
these conditions, on 6 September KfW Bankengruppe (KfW) placed 5 % of its Deutsche
Post shareholdings with investors. After we published our third-quarter financial
figures on 8 November, our share price again made gains. Moreover, the capital market
responded positively to the three bonds worth a total of €2.0 billion we placed with
national and international investors in December. Our shares reached their annual high
of €16.66 on 10 December 2012, closing the year at €16.60. This is a year-on-year gain
of 39.7 %; our shares have performed much better than the DAX for the second year in
a row. If we take into account the reinvested dividends, our shares achieved an annual
yield of 45.6 % and are amongst the top ten on the DAX. Average daily trading volumes
were down year-on-year to 4.1 million shares (previous year: 4.9 million shares).

note 43.1

Deutsche Post DHL Annual Report 2012

Group Management Report
Deutsche Post Shares

Majority of analysts give shares a “buy” rating

A.14 Shareholder structure 1

At the close of 2012, 24 analysts issued a “buy” recommendation on our shares – six
less than the year before. Due to the strong share performance, more analysts expect
profit-taking in the medium term. As a result, the number of hold ratings increased from
three to eleven. Only two analysts recommended selling, one less than in the previous
year. The average price target increased from €14.66 to €17.44 during the year.

Free float increases by 5 %

25.5 % KfW Bankengruppe

4.5 % convertible bond 2

74.5 % free float

63.7 % institutional

investors

10.8 % private investors

On 6 September 2012, KfW sold 60 million Deutsche Post shares. This was the first
placement since 2006 and it reduced KfW’s stake to 25.5 %; free float increased to 74.5 %.
The share of our stock held by private investors rose year-on-year from 10.2 % to 10.8 %.
Amongst identified institutional investors, the greatest number of shares continues to
be held in the United Kingdom (13.8 %); the share of US investors increased to 12.3 %
whilst that of institutional investors in Germany rose considerably to 11.7 % (previous
year: 8.2 %). Our 25 largest institutional investors hold a total of 27.7 % of all issued shares.

1 as at 31 December 2012.
2 on 23 July 2009 KfW issued a convertible bond
on Deutsche Post shares (volume: 54.1 million
shares). investors can convert this bond from
the first due date for interest until 30 July 2014.

A.15 Shareholder structure by region 1

12.3 % USA

13.8 % UK

25.9 % other

48.0 % germany

1 as at 31 December 2012.

Focused investor relations work appreciated

Boosted by our positive business performance, we successfully solidified the essen-
tial principles of our equity story in the reporting year. The strong growth in the parcel
business was our focus in the MAIL division. In addition, two elements of uncertainty
were removed with the collective agreement for employees in Germany and the increase
in mail prices effective 1 January 2013, which was the first increase in 15 years. In the
DHL divisions, investors and analysts appreciated our stable growth rate, especially our
leading market position in Asia. We demonstrated the potential this position affords us
in July at the launch of the North Asia Hub in Shanghai. At a Capital Markets Day on
24 May in London and two tutorial workshops on the SUPPLY CHAIN division, which
were held in London and Frankfurt am Main in November, we provided insights into
our business model and, as a result, strengthened market confidence in the medium and
long-term potential of our shares.

We also made a targeted effort to communicate directly with current and potential
investors, holding a total of 534 separate meetings at national and international confer-
ences and roadshows, 164 of which involved members of our Board of Management.
This dedicated work by our Investor Relations team was recognised again this year in
the renowned Extel Survey conducted by Thomson Reuters. Our IR team won second
place in the transport sector.

In Manager Magazin’s annual ranking, our 2011 Annual Report took third place
amongst DAX companies. Above all, the jury praised how well we presented our busi-
ness model and equity story. The report also won a number of design awards, including
the Red Dot, a silver in the Best of Corporate Publishing Award and a gold in the Gute
Gestaltung (good design) contest held by the Deutsche Designer Club.

We redesigned our Investor Relations website at the end of 2011, which aimed at
providing more precise and up-to-date information to analysts and investors. The site
was ranked 17 th in the IR Global Rankings amongst 285 participating companies from
around the world.

Deutsche Post DHL Annual Report 2012

eConoMiC Position

overall assessment by the board of Management

Good results achieved

We are very satisfied with the results achieved in financial year 2012.
Deutsche Post DHL increased both revenue and margin. EBIT improved by nearly 10 %
despite the negative impact of the additional VAT payment. Thanks to our presence in
the world’s growth markets, the DHL divisions performed particularly dynamically. In
the MAIL division, revenues were up significantly in the parcel business, which helped to
compensate for moderate volume declines in the mail business. In the fourth quarter, the
Group’s earnings grew even more decidedly at a rate of nearly 40 %. Although operating
cash flow was negatively impacted by extraordinary effects from the continued funding
of pension liabilities, the Group’s financial position remains very solid in the opinion
of the Board of Management.

significant events

Postbank sale completed

Upon maturity of the mandatory exchangeable bond and exercise of our put option
in the first quarter, we transferred the remaining shares in Postbank to Deutsche Bank.
Deutsche Post AG no longer holds any shares in Postbank.

Earnings unaffected by demand for repayment of state aid

Deutsche Post DHL paid the €298 million demanded by the German federal
government under the European Commission’s state aid ruling on 1 June 2012. In agree-
ment with the government, the amount has been paid into a trust account and has there-
fore only been recorded in the balance sheet; the Group’s earnings position remained
unaffected.

EBIT impacted by additional VAT payment
The additional VAT payment demanded by the German tax authorities amounted to
€482 million after deducting outstanding tax refund claims and was made by the end
of the third quarter. Consolidated EBIT was impacted by €–181 million and net finance
costs by interest expenses of €115 million during the reporting year given that we had
already recognised provisions for a large part of the payment.

Provisions for restructuring of US express business reversed

A portion of the provisions recognised in connection with the restructuring of the
US express business in 2009 has now been reassessed and reversed. This had a positive
impact on EBIT in the amount of €99 million in the second quarter.

Pension funding improved
We took advantage of favourable conditions on the capital market to issue new bonds
as well as a convertible bond for total proceeds of more than €3 billion. Most of the cash
generated was used to continue funding our pension obligations.

opportunities and risks, page 94 f.

opportunities and risks, page 90

note 43.1

Deutsche Post DHL Annual Report 2012

Group Management Report
Economic Position
Earnings

earnings

A.16 Selected indicators for results of operations

revenue

Profit from operating activities (EBIT)

return on sales 1

Consolidated net profit for the period 2

earnings per share 3

Dividend per share

1 EBIT / revenue.
2 after deduction of non-controlling interests.
3 basic earnings per share.
4 Proposal.

€ m

€

2011

52,829

2,436

4.6

1,163

0.96

0.70

2012

55,512

2,665

4.8

1,658

1.37

0.70 4

note 9

Changes in portfolio and reporting

In the first quarter of 2012, responsibility for the less-than-truckload and part-truck-
load business in the Czech Republic was transferred from the EXPRESS division to the
GLOBAL FORWARDING, FREIGHT division. The previous year’s segment reporting figures
were adjusted accordingly.

During the second quarter, we sold our shares in the joint ventures Express Couriers
Limited, New Zealand, and Parcel Direct Group Pty Limited, Australia, to our former
joint venture partner New Zealand Post. In these markets, we are now focusing on the
international express business with time-definite deliveries.

In July, we acquired intelliAd Media GmbH, a specialist in search engine advertising
domiciled in Munich. The company has been assigned to the MAIL division, where it is
helping us to position ourselves as a central provider of technological infrastructures
for online advertising.

Due to a change in contractual arrangements, the joint venture Exel Saudia LLC,
which was previously proportionately consolidated, was fully consolidated in the fourth
quarter. The company is part of the SUPPLY CHAIN division.
There were no other significant changes in reporting.

Consolidated revenue up 5.1 %

A.17 Consolidated revenue

Consolidated revenue increased by 5.1 % to €55,512 million in financial year 2012
(previous year: €52,829 million). The proportion of consolidated revenue generated
abroad grew from 68.3 % to 69.7 %, with positive currency effects accounting for
€1,738 million of this increase. By contrast, changes in the portfolio reduced revenue
by €216 million. In the fourth quarter, revenue rose 3.2 % to €14,577 million (previous
year: €14,126 million). Changes in the portfolio reduced revenue by €34 million, whilst
currency effects lifted it by €233 million.

Other operating income rose by 5.8 % to €2,168 million, mainly due to the reversal

of surplus provisions and accruals.

€ m

2012

16,825

38,687

2011

16,743

36,086

germany

abroad

55,512

52,829

Transport costs push up materials expense

Higher transport volumes, freight costs and fuel prices pushed up materials expense

by €1,319 million to €31,863 million.

Deutsche Post DHL Annual Report 2012

Staff costs also increased, rising from €16,730 million to €17,770 million in the year
under review. In the SUPPLY CHAIN division in particular, the increase in the business
volume led to a rise in staff numbers. Currency effects also pushed up costs significantly.
At €1,339 million, depreciation, amortisation and impairment losses were €65 mil-
lion higher than in the previous year, principally as a result of investments made in the
past.

Other operating expenses increased by €148 million to €4,043 million, mainly due

to the additional VAT payment.

A.18 Development of revenue, other operating income and operating expenses

revenue

€ m

55,512

5.1 • revenue increase, particularly in DHL divisions

• €1.7 billion in currency effects

other operating income

2,168

5.8 • increase mainly due to the reversal of surplus provisions

and accruals

Materials expense

31,863

4.3 • Higher transport volumes

• Higher freight costs and fuel prices

staff costs

17,770

6.2 • increased number of staff, mostly in SUPPLY CHAIN

Depreciation, amortisation
and impairment losses

• increase also due to currency effects

1,339

5.1 • result of higher investments in the past

other operating expenses

4,043

3.8 • increase mainly due to additional VAT payment

A.19 Consolidated EBIT

€ m

2012

2011

Consolidated EBIT rises 9.4 % year-on-year
At €2,665 million, profit from operating activities (EBIT) was 9.4 % up on the prior-
year figure (€2,436 million). In the fourth quarter, EBIT was €228 million higher year-
on-year at €827 million.

Net finance costs improved to €427 million (previous year: €777 million), mainly

due to the disposal gain recorded on the Postbank sale.

Profit before income taxes increased from €1,659 million to €2,238 million. This

caused income taxes to rise from €393 million to €458 million.

2,665

2,436

A.20 Total dividend and dividend
per no-par value share

€ m

556

490

0.50

0.44

1,087

903

836

846

786

725 725

0.90

0.75

0.70

0.70 0.70

0.65

0.60 0.60

03 04 05 06 07 08 09

12 1

Dividend per no-par value share (€)

1 Proposal.

Net profit and earnings per share improve

Consolidated net profit for the period rose from €1,266 million to €1,780 million.
€1,658 million of this amount is attributable to shareholders of Deutsche Post AG and
€122 million to non-controlling interest holders. Basic and diluted earnings per share
also increased, up from €0.96 to €1.37 and €1.32 respectively.

Dividend of €0.70 per share proposed

At the Annual General Meeting on 29 May 2013, the Board of Management and the
Supervisory Board will propose a dividend of €0.70 per share for financial year 2012
(previous year: €0.70) to shareholders. The distribution ratio based on the consolidated
net profit attributable to Deutsche Post AG shareholders amounts to 51.0 %. The net
dividend yield based on the year-end closing price of our shares is 4.2 %. The dividend
will be distributed on 30 May 2013 and is tax-free for shareholders resident in Germany.

Deutsche Post DHL Annual Report 2012

Group Management Report
Economic Position
Financial position

Financial position

Financial management is a centralised function in the Group

The Group’s financial management activities include managing cash and liquidity;
hedging interest rate, currency and commodity price risk; ensuring Group financing;
issuing guarantees and letters of comfort and liaising with rating agencies. We steer
processes centrally, allowing us to work efficiently and successfully manage risk.

Responsibility for these activities rests with Corporate Finance at Group headquar-
ters in Bonn, which is supported by three Regional Treasury Centres in Bonn (Germany),
Weston (USA) and Singapore. These act as interfaces between headquarters and the
operating companies, advise the companies on all financial management issues and
ensure compliance with Group-wide requirements.

Corporate Finance’s main task is to minimise financial risk and the cost of capital,
whilst preserving the Group’s lasting financial stability and flexibility. In order to main-
tain its unrestricted access to the capital markets, the Group continues to aim for a credit
rating appropriate to the sector. We therefore monitor particularly closely the ratio of
our operating cash flow to our adjusted debt. Adjusted debt refers to the Group’s net
debt, allowing for unfunded pension obligations and liabilities under operating leases.

Maintaining financial flexibility and low cost of capital

The Group’s finance strategy builds on the principles and aims of financial manage-
ment. In addition to the interests of shareholders, the strategy also takes lender require-
ments into account. The goal is for the Group to maintain its financial flexibility and low
cost of capital by ensuring a high degree of continuity and predictability for investors.
A key component of this strategy is a target rating of “BBB+”, which is managed
via a dynamic performance metric known as funds from operations to debt (FFO to
debt). Our strategy additionally includes a sustained dividend policy and clear priorities
regarding the use of excess liquidity, part of which was to be used to gradually increase
plan assets of our German pension plans. However, due to the favourable capital mar-
ket conditions for companies with a high credit quality, at the end of 2012 the Group
decided to increase plan assets via debt financing. In the future, excess liquidity will
therefore be used for the continued gradual funding of pension liabilities, special divi-
dends and share buy-backs.

To increase plan assets, the Group placed a convertible bond with a volume of
€1 billion and two conventional bonds with a total volume of likewise €1 billion on the
market. Further information on the bonds issued is contained in the Notes. The funds
obtained were transferred directly to an external pension vehicle managed by the Group.
The plan assets covering pension obligations to German employees nearly doubled due
to the transfer. The Group expects this move to improve its operating cash flow in future
years and to also have a small positive impact on its financial result and net income. The
transaction has no impact on our creditworthiness since the rating agencies already take
unfunded pension liabilities into account in their analyses.

note 43.1

Deutsche Post DHL Annual Report 2012

A.21 Finance strategy

Credit rating

Investors

• reliable and consistent information

from the company.

• Predictability of expected returns.

Group

• Preserve financial and strategic flexibility.
• assure low cost of capital (WACC) 1.

• Maintain “BBB +” and “baa 1” ratings, respectively.
• FFO to debt used as dynamic performance metric.

Dividend policy

• Pay out 40 % – 60 % of net profit.
• Consider cash flows and continuity.

Excess liquidity

1. increase plan assets of german pension plans.
2. Pay out special dividends or execute share buy-back

programme.

Debt portfolio

• syndicated credit facility taken out as liquidity reserve.
• Debt issuance programme established for issuing bonds.
• bonds could be issued to cover long-term capital

requirement.

1 Weighted average cost of capital

group management, page 31 f.

Funds from operations (FFO) represents operating cash flow before changes in
working capital plus interest and dividends received less interest paid and adjusted for
operating leases, pensions and non-recurring income or expenses, as shown in the fol-
lowing calculation. In addition to financial liabilities and available cash and cash equiva-
lents, the figure for debt also includes operating lease liabilities as well as unfunded
pension liabilities.

A.22 FFO to debt

€ m

operating cash flow before changes in working capital

interest and dividends received

interest paid

adjustment for operating leases

adjustment for pensions

non-recurring income / expenses

Funds from operations (FFO)

reported financial liabilities

Financial liabilities related to the sale of Deutsche Postbank AG

Financial liabilities at fair value through profit or loss

adjustment for operating leases

adjustment for pensions

surplus cash and near-cash investments 1

Debt

FFO to debt (%)

2011

2,234

163

1,104

153

208

3,608

7,010

4,344

137

5,295

5,639

2,286

2012

219

296

1,243

130

2,671

4,013

4,816

117

5,187

4,509

1,224

11,177

13,171

32.3

30.5

1 surplus cash and near-cash investments are defined as cash and cash equivalents and investment funds callable at sight,

less cash needed for operations.

Deutsche Post DHL Annual Report 2012

Group Management Report
Economic Position
Financial position

The “FFO to debt” dynamic performance metric declined versus the prior year, since
even the improvement in funds from operations was not sufficient to offset the increase
in debt.

Funds from operations increased by a total of €405 million to €4,013 million in
the year under review. Even though operating cash flow before changes in working
capital decreased significantly, the decline was attributable to the one-time increase in
the plan assets of German pension plans (€1,986 million) and portions of the additional
VAT payment (€384 million). Since the related effects are non-recurring, they were
recorded under non-recurring income / expenses, which also includes operating restruc-
turing payments (€140 million) and the interest effects of the additional VAT payment
(€161 million).

Although business performance was positive in the reporting year, debt rose by
€1,994 million to €13,171 million year-on-year. The primary reasons for the increase were
the lower discount rates and the related increase in the present value of pension obliga-
tions, the additional VAT payment (€482 million) and the payment made in connection
with the state aid proceedings (€298 million). Whereas the last two items reduced sur-
plus cash and near-cash investments, the lower discount rates for pension obligations
increased the “adjustment for pensions” considerably. However, due to the one-time,
debt-financed increase in plan assets in the amount of €1,986 million, this item declined
by a total of €1,130 million to €4,509 million. More information on the financial liabilities
reported is contained in the Notes.

Cash and liquidity managed centrally

The cash and liquidity of our globally active subsidiaries is managed centrally by
Corporate Treasury. Approximately 80 % of the Group’s external revenue is consolidated
in cash pools and used to balance internal liquidity needs. In countries where this
practice is ruled out for legal reasons, internal and external borrowing and investment
are arranged centrally by Corporate Treasury. In this context, we observe a balanced
banking policy in order to remain independent of individual banks. Our sub sidiaries’
intra- group revenue is also pooled and managed by our in-house bank in order to
avoid external bank charges and margins through intercompany clearing. Payment
trans actions are executed in accordance with uniform guidelines using standardised
processes and IT systems.

Limiting market risk

The Group uses both primary and derivative financial instruments to limit market
risk. Interest rate risk is managed exclusively via swaps. Currency risk is additionally
hedged using forward transactions, cross-currency swaps and options. We pass on most
of the risk arising from commodity fluctuations to our customers and, to some extent,
use commodity swaps to manage the remaining risk. The parameters, responsibilities
and controls governing the use of derivatives are laid down in internal guidelines.

Flexible and stable financing

The Group covers its long-term financing requirements by maintaining a balanced
ratio of equity to liabilities. This ensures our financial stability as well as providing
adequate flexibility. Our most important source of funds is net cash from operating
activities.

note 43

Deutsche Post DHL Annual Report 2012

note 43.1

In view of our solid liquidity, the five-year syndicated credit facility with a total
volume of €2 billion was not drawn down during the year under review. This facility
guarantees us favourable market conditions and acts as a secure, long-term liquidity
reserve. It does not contain any covenants concerning the Group’s financial indicators.
As part of our banking policy, we spread our business volume widely and main-
tain long-term relationships with the financial institutions we entrust with our busi-
ness. In addition to credit lines, we meet our borrowing requirements through other
independent sources of financing, such as bonds and operating leases. Most debt is
taken out centrally in order to leverage economies of scale and specialisation benefits
and hence to minimise the cost of capital.

In view of our long-term capital requirements, in 2012 we established a Debt
Issuance Programme with a volume of up to €5 billion. This offers us the possibility of
issuing bonds in customised tranches up to a stipulated total amount and enables us
to react flexibly to changing market conditions. In June, we issued two bonds with a
total volume of €1.25 billion under the programme for refinancing purposes. This was
followed in December by two more conventional bonds totalling €1 billion as part of
increasing the plan assets of German pension plans. The €1 billion convertible bond
also used for this purpose was not issued under the Debt Issuance Programme. Further
information on the various bonds is contained in the Notes.

Group issues sureties, letters of comfort and guarantees

Deutsche Post AG provides security for the loan agreements, leases and supplier
contracts entered into by Group companies, associates or joint ventures by issuing letters
of comfort, sureties or guarantees as needed. This practice allows better conditions to
be negotiated locally. The sureties are provided and monitored centrally.

Creditworthiness of the Group remains adequate

Credit ratings represent an independent and current assessment of a company’s
credit standing. The ratings are based on a quantitative analysis and measurement of
the annual report and appropriate planning data. Qualitative factors, such as industry-
specific features and the company’s market position and range of products and services,
are also taken into account.

The Group has a Moody’s Investors Service credit rating of “Baa 1”. At the end of
September, the rating agency raised its outlook from “stable” to “positive” as a result of the
continued successful business performance and the improvement in key credit metrics.
At the end of November, we cancelled our longstanding rating agreement with
Standard & Poor’s for commercial reasons effective immediately, upon which the agency
confirmed our “BBB +” rating with a stable outlook and then withdrew it.

Since November, we have relied on Fitch Ratings alongside Moody’s to assess the
creditworthiness of our Group. Fitch assigned a “BBB +” rating with a stable outlook
based on our financial stability and outstanding market position in global logistics and
in the German mail and parcel market.

Deutsche Post DHL Annual Report 2012

Group Management Report
Economic Position
Financial position

This means that the capacity of the Group to meet its financial obligations continues
to be classified as adequate. Deutsche Post DHL is well positioned in the transport and
logistics sector with these ratings. The following table shows the ratings as at the report-
ing date and the underlying factors. The complete and current analyses by the rating
agencies and the rating categories can be found on our website.

dp-dhl.com/en/investors.html

A.23 Agency ratings

Fitch Ratings

long-term: BBB +
short-term: F 2
outlook: stable

Moody’s Investors
Service

long-term: baa 1
short-term: P – 2
outlook: positive

Rating factors

• Well-integrated business profile.
• Dominant position in the domestic

mail and parcel market.

• exposure to regulatory and litigation
risks (i. e., EU antitrust and state aid
investigations).

• strong global footprint in the EXPRESS,

• structural volume decline in the

MAIL division due to secular changes
in the industry (i. e., competition
from electronic communication and
digitalisation).

• High exposure to global market

volatility through the DHL divisions.

• exposure to global macroeconomic
trends in the express and logistics
sectors.

• Declining mail volumes due to mar-
ket liberalisation and the general
substitution of traditional mail
items with electronic communication.

GLOBAL FORWARDING, FREIGHT and
SUPPLY CHAIN businesses.

• improvements in the financial profile
after the completion of the sale of
Postbank shares.

• recovery of the express business’s
profits and market share, offsetting
the challenging macroeconomic
environment.

• scale and global presence as the
world’s largest logistics company.

• large and relatively robust mail

business in germany.

• success in restoring profitability of
logistics activities while reducing
negative regulatory and e-substitution
effects on the MAIL division.

• Conservative financial policy and

sound liquidity profile of the group.

• success in strengthening credit

metrics following the completion of
the disposal of Deutsche Postbank
(€4.3 billion of debt eliminated
from the balance sheet at the end of
February 2012).

Liquidity and sources of funds

As at the balance sheet date, the Group had cash and cash equivalents in the amount
of €2.4 billion (previous year: €3.1 billion) at its disposal. A large portion of this is
accounted for by Deutsche Post AG. Most of the cash is invested centrally on the money
market. These short-term money market investments had a volume of €0.8 billion as
at the balance sheet date.

Deutsche Post DHL Annual Report 2012

The financial liabilities reported in our balance sheet break down as follows:

A.24 Financial liabilities

€ m

bonds

Due to banks

Finance lease liabilities

liabilities to group companies

liabilities at fair value through profit or loss

other

2011

1,659

163

175

102

137

4,774

7,010

2012

4,109

137

149

117

211

4,816

The decline in financial liabilities is primarily the result of completing the sale of
Postbank to Deutsche Bank, which reduced other financial liabilities by approximately
€4.3 billion. By contrast, financial liabilities from bonds rose significantly, primarily
due to the two conventional bonds and one convertible bond with a total volume of
approximately €2 billion issued in connection with the debt-financed increase in plan
assets. Further information on recognised financial liabilities is contained in the Notes.

Operating leases remain an important source of funding for the Group. We mainly
use operating leases to finance real estate but also aircraft, vehicle fleets and IT equipment.

A.25 Operating lease liabilities by asset class

€ m

land and buildings

aircraft

technical equipment and machinery

other equipment, operating and office equipment, transport equipment, miscellaneous

2011

5,294

765

486

2012

5,100

647

513

6,625

6,325

Operating lease obligations decreased year-on-year to €6.3 billion because the
reduction in the remaining terms of legacy agreements, especially for real estate and
aircraft, is not matched by the same volume of new leases.

Capital expenditure of €1.7 billion at prior-year level

As at the end of 2012, the Group’s aggregate capital expenditure (capex) amounted
to €1,697 million and was thus at the same level as in the previous year (€1,716 mil-
lion). Funds were used mainly to replace and increase assets as follows: €1,393 million
was invested in property, plant and equipment and €304 million in intangible assets
excluding goodwill. Investments in property, plant and equipment related primarily to
advance payments and assets under development (€613 million), transport equipment
(€278 million), technical equipment and machinery (€138 million), aircraft (€116 mil-
lion) and IT equipment (€95 million).

note 43

A.26 Capex by region

€ m

germany

americas

259

203

europe (excluding germany)

259

248

asia Pacific

160

152

other regions

2012

2011

979

1,057

Deutsche Post DHL Annual Report 2012

Group Management Report
Economic Position
Financial position

Regionally, we invested in modernising and expanding our fixed assets, above all
in Europe and North America. At the same time we increased expenditures in the Asia
Pacific region and Latin America compared with the prior year.

A.27 Capex and depreciation, amortisation and impairment losses, full year

MAIL

2012

332

334

2011
adjusted

601

334

EXPRESS

2012

597

400

2011

433

354

GLOBAL FORWARDING,
FREIGHT

SUPPLY CHAIN

Corporate Center /
other

group

2011
adjusted

136

104

2012

2011

2012

2011

2012

2011

2012

150

111

252

287

300

288

294

195

318

1,716

1,697

206

1,274

1,339

1.22

0.99

1.80

1.49

1.31

1.35

0.88

1.04

1.51

1.54

1.35

1.27

Capex (€ m)

Depreciation, amortisation
and impairment losses (€ m)

ratio of capex to depre-
ciation, amortisation and
impairment losses

A.28 Capex and depreciation, amortisation and impairment losses, Q 4

MAIL

2012

141

2011
adjusted

244

EXPRESS

2012

173

100

2011

200

119

GLOBAL FORWARDING,
FREIGHT

SUPPLY CHAIN

Corporate Center /
other

group

2011
adjusted

2012

2011

2012

2011

2012

2011

2012

109

675

360

562

349

1.68

1.62

2.80

1.73

2.30

1.93

0.94

1.13

1.96

1.85

1.88

1.61

Capex (€ m)

Depreciation, amortisation
and impairment losses (€ m)

ratio of capex to depre-
ciation, amortisation and
impairment losses

MAIL expands parcel network

A.29 Capex by segment

Capex in the MAIL division fell in the reporting year from €433 million to €332 mil-
lion. Investments related in particular to technical equipment and machinery, IT, other
operating and office equipment as well as software. We focused mainly on expanding
our parcel network as part of our Production Concept 2012 initiative and adapting
network capacities to increasing shipment volumes. We also expanded our network of
Packstations and our fulfilment business. In addition, we restructured our retail outlet
network and further developed electronic platforms, including our E-Postbrief product.
Flexible IT structures and systems were established for this purpose.

EXPRESS renews and expands infrastructure

In the EXPRESS division, capex remained stable at €597 million (previous year,
adjusted: €601 million). To continue solidifying our market leadership, we focused
on modernising and renewing our aircraft fleet. Therefore, in Aviation investments of
€345 million were made for aircraft, their regulatory maintenance and related advance
payments. We continued to strengthen our ground network infrastructure: the North
Asia Hub in Shanghai was completed, the hubs in Cincinnati and Mexico were expanded
and terminals in Italy were modernised.

€ m

MAIL

EXPRESS

332

433

597

601

GLOBAL FORWARDING, FREIGHT

150

136

SUPPLY CHAIN

300

252

Corporate Center / other

318

294

2012

2011

Deutsche Post DHL Annual Report 2012

GLOBAL FORWARDING, FREIGHT improves IT solutions

In the GLOBAL FORWARDING, FREIGHT division, capex increased in the report-
ing year from €136 million ( adjusted) to €150 million. Of this figure, €117 million was
attributable to the Global Forwarding business unit, where we modernised and refitted
warehouses across all regions. We also improved IT solutions, especially those for the
new Forwarding environment project. A total of €33 million was invested in the Freight
business unit, with the largest projects relating to buildings in Northern and Eastern
Europe. In Germany our primary investments were mainly in the purchase of software
as well as new office and IT equipment.

SUPPLY CHAIN invests in new business

In the SUPPLY CHAIN division, capex amounted to €300 million, which was 19 %
higher than the €252 million reported in the previous year. Of this amount, €276 million
related to the Supply Chain business unit, €21 million to the Williams Lea business unit
and €3 million to central entities. Approximately 65 % of the funds were used to support
new business worldwide. In the Americas region investments were made primarily in
new business in the Consumer, Life Sciences & Healthcare and Retail sectors. In the UK,
capital expenditure focused on new business projects and the replacement of vehicles
in the Consumer and Life Sciences & Healthcare sectors. Additional investments were
made in a new mega hub in Hong Kong as well as in customer projects in the Asia Pacific
region. In the Williams Lea business unit, we invested primarily in IT.

Cross-divisional investments continue to increase

Cross-divisional capital expenditure for Corporate Center / Other (consisting mainly
of Global Business Services) rose from €294 million to €318 million in the reporting year.
The purchase of vehicles and IT investments accounted for the highest share of expend-
iture. Whilst expenses for vehicles fell slightly, IT investments increased significantly,
above all due to licence purchases.

Pension funding reduces operating cash flow

Net cash used in operating activities amounted to €203 million in 2012. By contrast,
a net cash inflow of €2,371 million was generated in the previous year. Net cash from
operating activities before changes in working capital declined by €2,015 million to
€219 million. This was largely due to the fact that we used the funds raised on the capital
market to fund our pension obligations and utilised pension provisions accordingly. We
also utilised provisions for the additional VAT payment. Although the improved EBIT
raised cash flow from operating activities, higher income tax payments reduced operat-
ing cash flow. Non-cash income and expense amounted to €97 million. This increased
EBIT but did not affect cash flow. The changes in working capital led to a cash outflow of
€422 million (previous year: cash inflow of €137 million). The change in liabilities and
other items in particular made a significant contribution to this development.

strategic focus, page 100 f.

A.30 Operating cash flow by division,
2012

€ m

MAIL

–1,445

EXPRESS

1,102

GLOBAL FORWARDING,
FREIGHT

647

SUPPLY CHAIN

432

Deutsche Post DHL Annual Report 2012

Group Management Report
Economic Position
Financial position

A.31 Selected cash flow indicators

€ m

Cash and cash equivalents as at 31 December

Change in cash and cash equivalents

net cash from / used in operating activities

net cash used in investing activities

net cash used in / from financing activities

2011

3,123

–305

2,371

–1,129

–1,547

2012

2,400

–701

–203

–1,697

1,199

At €1,697 million, net cash used in investing activities was up €568 million year-
on-year. Investments in property, plant and equipment and intangible assets were the
most significant item in this area, amounting to €1,639 million; these investments are
described above. In addition, the recognition of the demand for repayment of state aid
as a non-current financial asset in the balance sheet reduced cash flow from investing
activities by €298 million. Disposals of non-current assets resulted in a net cash inflow of
€299 million, higher than the previous year’s figure (€285 million). In the previous year,
a cash inflow of €403 million from the change in current financial assets was recorded,
primarily as a result of the sale of money market funds. In contrast, a cash outflow of
€10 million was recorded in the year under review.

A.32 Calculation of free cash flow

€ m

Net cash from / used in operating activities

sale of property, plant and equipment and intangible assets

2011

2,371

211

2012

–203

225

acquisition of property, plant and equipment and intangible assets

–1,716

–1,639

Q4 2011

Q4 2012

1,262

– 646

– 629

– 542

Cash outflow arising from change in property, plant
and equipment and intangible assets

Disposal of subsidiaries and other business units

acquisition of subsidiaries and other business units

Cash outflow arising from acquisitions / divestments

interest received

interest paid

Net interest paid

Free cash flow

–1,505

–1,414

– 629

– 466

– 84

–26

–163

– 91

– 57

–18

–296

–250

749

–1,885

–1

–14

–15

–27

–10

608

–1

–2

–26

–16

–1,113

Free cash flow decreased significantly year-on-year from €749 million to €–1,885 mil-
lion. In the fourth quarter, it fell from €608 million in the comparable prior-year period
to €–1,113 million.

Net cash from financing activities amounted to €1,199 million in the year under
review, compared with a net cash outflow of €1,547 million in the previous year. The
cash inflow of €3,176 million from the issuance of non-current financial liabilities is
primarily attributable to the new bonds and a convertible bond that were placed on the
market. Conversely, the redemption of a bond that matured in October led to a cash
outflow of €679 million. The dividend payment to our shareholders increased again,
from €786 million to €846 million. The proceeds from issuing shares or other equity
instruments amounted to €74 million. The equity component of the convertible bond
is recognised in this item.

Deutsche Post DHL Annual Report 2012

Compared with 31 December 2011, cash and cash equivalents fell from €3,123 mil-
lion to €2,400 million due to the changes in the cash flows from the individual activities.

assets and liabilities

A.33 Selected indicators for net assets

equity ratio

net liquidity (–) / net debt (+)

net interest cover

FFO to debt 1

1 Calculation

Financial position, page 40.

€ m

2011

29.2

– 938

26.8

32.3

2012

35.6

1,952

10.7

30.5

Consolidated total assets decrease

The Group’s total assets amounted to €34,121 million as at 31 December 2012,

€4,287 million lower than at 31 December 2011.

The sale of Postbank to Deutsche Bank was completed at the end of February
and all of the associated financial instruments, assets held for sale and liabilities were
derecognised.

As at the reporting date, non-current assets amounted to €21,832 million,
€607 million higher than at 31 December 2011. Intangible assets declined by €45 mil-
lion to €12,151 million, mainly due to a decrease in goodwill resulting from currency
effects. The €170 million rise in property, plant and equipment to €6,663 million is
mainly attributable to investments in vehicles and aircraft. Non-current financial
assets increased by €310 million year-on-year to €1,039 million, primarily because the
€298 million demanded as repayment of state aid was paid into a trust account. Other
non-current assets rose by €63 million to €633 million, mainly due to the increase in
pension assets. At €1,257 million, deferred tax assets were up €104 million on the figure
as at 31 December 2011.

Current assets decreased by €4,894 million to €12,289 million as at the reporting
date. Above all, the completion of the sale of all Postbank shares caused current financial
assets to decline from €2,498 million to €252 million. The transfer of the remaining
Postbank shares to Deutsche Bank also significantly reduced the assets held for sale,
from €1,961 million to €76 million. At €9,112 million, receivables and other current
assets remained at the prior-year level. Cash and cash equivalents declined by €723 mil-
lion to €2,400 million.

At €11,951 million, equity attributable to Deutsche Post AG shareholders was
€942 million higher than at 31 December 2011 (€11,009 million). Consolidated net
profit for the period increased equity, whilst the dividend payment to our shareholders
reduced it.

Deutsche Post DHL Annual Report 2012

Group Management Report
Economic Position
Assets and liabilities

Current and non-current liabilities declined by €2,550 million to €15,651 million.
It was mainly the sale of the remaining Postbank shares and the repayment of a bond
that fell due in October that reduced current financial liabilities by €5,241 million to
€403 million. By contrast, non-current financial liabilities increased to €4,413 million,
mainly as a result of the issuance of several bonds with a total volume of €2,232 mil-
lion and a convertible bond in the amount of €920 million. Overall financial liabilities
were €2,194 million lower than at 31 December 2011, at €4,816 million. Trade payables
were reduced by €177 million to €5,991 million. In addition, other current liabilities
declined by €102 million to €4,004 million. Current and non-current provisions fell
from €9,008 million to €6,306 million, mainly because pension provisions were utilised
to fund pension obligations. We also reassessed and utilised restructuring provisions
recognised in previous years. Further provisions were utilised in connection with the
additional VAT payment.

Net debt amounts to €1,952 million

As at 31 December 2012, our net debt amounted to €1,952 million. Our net liquid-
ity of €938 million as at 31 December 2011 was reduced in particular by the dividend
payment (€846 million), the prepaid annual contribution to Bundes-Pensions-Service
(€530 million), the additional VAT payment (€482 million) and the amount demanded
as repayment of state aid that was transferred to a trust account (€298 million). In ad-
dition, the funding of pension obligations increased non-current liabilities. The equity
ratio improved by 6.4 percentage points to 35.6 %, primarily due to the disposal of Post-
bank. Net interest cover shows the extent to which net interest obligations are covered by
EBIT. This indicator fell from 26.8 to 10.7, mainly because of the interest expense from
the additional VAT payment. Net gearing was 13.8 % at 31 December 2012.

A.34 Net liquidity (–) / net debt (+)

€ m

non-current financial liabilities

Current financial liabilities

Financial liabilities

Cash and cash equivalents

Current financial assets

long-term deposits 1

Positive fair value of non-current financial derivatives 1

Financial assets

Financial liabilities to Williams lea minority shareholders

Mandatory exchangeable bond 2

Collateral for the put option 2

net effect from measurement of Postbank derivatives 3

non-cash adjustments

net liquidity (–) / net debt (+)

1 reported in non-current financial assets in the balance sheet.
2 reported in current financial liabilities in the balance sheet.
3 reported in current financial assets and liabilities in the balance sheet.

2011

1,346

5,588

6,934

3,123

2,498

5,771

2,926

1,298

2,159

2,101

– 938

2012

4,399

377

4,776

2,400

252

115

2,824

1,952

Deutsche Post DHL Annual Report 2012

DiVisions

overview

A.35 Key figures by operating division

€ m

MAIL

revenue

of which Mail Communication

Dialogue Marketing

Press services

Value-added services

Parcel germany

retail outlets

global Mail

Pension service

Consolidation / other

Profit from operating activities (EBIT)

return on sales (%) 1

operating cash flow

EXPRESS

revenue

of which europe

americas

asia Pacific

MEA (Middle east and africa)

Consolidation / other

Profit from operating activities (EBIT)

return on sales (%) 1

operating cash flow

GLOBAL FORWARDING, FREIGHT

revenue

of which global Forwarding

Freight

Consolidation / other

Profit from operating activities (EBIT)

return on sales (%) 1

operating cash flow

SUPPLY CHAIN

revenue

of which supply Chain

Williams lea

Consolidation / other

Profit from operating activities (EBIT)

return on sales (%) 1

operating cash flow

1 EBIT / revenue.

2011
adjusted

2012

+ / – %

Q4 2011
adjusted

Q4 2012

+ / – %

13,973

5,430

2,605

782

238

3,179

822

1,693

100

– 876

1,107

7.9

924

13,972

5,236

2,497

744

236

3,477

850

1,712

101

– 881

1,051

7.5

–1,445

11,691

12,778

5,361

1,887

3,718

856

–131

916

7.8

1,132

15,118

11,094

4,162

–138

440

2.9

670

13,223

11,999

1,225

–1

362

2.7

394

5,614

2,276

4,301

961

–374

1,108

8.7

1,102

15,666

11,604

4,192

–130

512

3.3

647

14,340

13,000

1,345

– 5

416

2.9

432

0.0

–3.6

– 4.1

– 4.9

– 0.8

9.4

3.4

1.1

1.0

– 0.6

– 5.1

–

9.3

4.7

20.6

15.7

12.3

< –100

21.0

–

–2.7

3.6

4.6

0.7

5.8

16.4

–

–3.4

8.4

8.3

9.8

< –100

14.9

–

9.6

3,853

1,458

690

201

972

226

467

–250

246

6.4

487

3,100

1,414

489

996

232

–31

244

7.9

452

3,957

2,907

1,085

–35

130

3.3

262

3,548

3,182

367

–1

2.1

183

3,851

1,381

675

189

1,038

229

496

–244

373

9.7

–1,415

3,342

1,482

602

1,121

239

–102

279

8.3

495

3,989

2,942

1,081

–34

166

4.2

237

3,733

3,391

345

–3

115

3.1

275

– 0.1

– 5.3

–2.2

– 6.0

–3.0

6.8

1.3

6.2

0.0

2.4

51.6

–

7.8

4.8

23.1

12.6

3.0

< –100

14.3

–

9.5

0.8

1.2

– 0.4

2.9

27.7

–

– 9.5

5.2

6.6

– 6.0

< –100

57.5

–

50.3

Deutsche Post DHL Annual Report 2012

DeutsCHe Post

as europe’s largest postal company, we deliver more than
64 million letters and transport more than three million parcels
every working day in germany alone. our core market of
germany is not the only place in which we offer our services.
We also transport mail and parcels internationally.

Mail

Business units and products

Customers

40 million households

3 million business customers

2 million retail outlet customers
per working day

Network in Germany

82 mail centres

33 parcel centres

approximately 2,500 Packstations

approximately 1,000 Paketboxes

over 20,000 retail outlets and points of sale

More than 64 million letters per working day

More than 3 million parcels per working day

Mail Communication

Mail products

special services

Franking

Philately

Dialogue Marketing

advertising mail

tailored end-to-end solutions

special services

Press Services

Press distribution services

special services

Value-Added Services

Mailroom services

Printing services

Document management

Parcel Germany

Parcel products

special services

Packstations

MeinPaket.de

Global Mail

Mail import and export

Cross-border mail and parcels

Mail services in domestic markets outside
of germany

special services

Pension Service

Database administration

Payment processes

MAIL division

business units anD MarKet Positions

The postal service for Germany

Deutsche Post DHL is Europe’s largest postal company. We deliver more than
64 million letters every working day in Germany alone. We offer all types of products
and services to both private and business customers, ranging from physical, hybrid
and electronic letters and merchandise to special services such as cash on delivery and
registered mail. Availability for our customers is always our number one priority: today,
our customers can purchase stamps at retail outlets, points of sale, stamp dispensers,
online and via text message.

Our E-Postbrief product provides a secure, confidential and reliable platform for
electronic communication. It can be used for everything from personalised customer
communication to bulk mailing. E-Postbrief allows companies, public authorities and
private individuals not only to meet high security standards but also to reduce process-
ing costs.

Our mail business is focused on Germany, where the mail market has been fully
liberalised since the beginning of 2008. Since July 2010, we have been required to apply
value added tax to revenues generated from business customers. Competition has inten-
sified considerably as a result, whilst at the same time the increasing use of electronic
communication is resulting in a continuing shrinkage of the German mail market. In
the year under review, the market for business communications was approximately
€4.2 billion (previous year: €4.3 billion). In order to more precisely reflect actual mar-
ket conditions, we report on the competitive business customer market. We therefore
indicate those companies that are service providers to business customers, i. e., both
competitors who offer end-to-end solutions as well as consolidators who offer partial
services. Our market share declined slightly from 63.7 % to 62.7 %.

Targeted and cross-media advertising

Companies can use our solutions to design and print advertising mail themselves
and send it at reasonable rates via our company. Dialogue marketing is only effective
if addresses are updated constantly without breaching data protection regulations. We
provide our customers with online tools and services to ensure the quality of their
addresses and for the efficient identification of target groups. Companies may rent the
addresses of these identified target groups from us for their own advertising campaigns
as needed. We also offer customers a broad range of digital dialogue marketing solutions
to use for cross-media and targeted advertising.

The German dialogue marketing market comprises advertising mail along with
telephone and e-mail marketing. In the reporting year, this market shrank by 4.3 %
year-on-year to a volume of €17.7 billion (previous year: €18.5 billion). Some companies
considerably reduced advertising expenditure, especially in the mail-order business –
which included, for instance, the insolvency of Neckermann. We were able to maintain
our share of this highly fragmented market at 13.5 %, despite the difficult environment.

A.36 Domestic mail communication
market, business customers, 2012

Market volume: €4.2 billion

37.3 % Competition

62.7 % Deutsche Post

source: company estimate.

A.37 Domestic dialogue
marketing market, 2012

Market volume: €17.7 billion

13.5 % Deutsche Post

86.5 % Competition

source: company estimate.

Deutsche Post DHL Annual Report 2012

Group Management Report
Divisions
MAIL division

glossary, page 218

A.38 Domestic press services
market, 2012

Market volume: 15.1 billion items

11.4 % Deutsche Post

88.6 % Competition

source: company estimate.

A.39 Domestic parcel market, 2012

Market volume: €7.8 billion

40.9 % DHL

59.1 % Competition

source: company estimate.

Press distribution services

We deliver newspapers and magazines throughout Germany and on the day speci-
fied by the customer. Our Press Services business unit offers customers two main prod-
ucts in this context: preferred periodicals, which is the traditional method publishers use to
post the publications to which their customers have subscribed, and standard periodicals,
which companies primarily use to distribute customer or employee magazines via
Deutsche Post DHL. We also partner with publishers to sell subscriptions to more than
500 press products both online and offline as part of our Deutsche Post Leserservice,
a service that has seen much success. Our special services include electronic address
updating as well as complaint and quality management. In addition, we offer publishers
and journalists an online marketplace for journalistic content: DieRedaktion.de.

According to company estimates, the German press services market had a total vol-
ume of 15.1 billion items in 2012, a decline of 5.0 % on the prior year. Some newspapers
and magazines have been discontinued, or circulation figures or weights have decreased.
Our competitors are mainly companies that deliver regional daily newspapers. In an
overall shrinking market, we continued to maintain our share at 11.4 %.

Value-added services support mail communications

Our customers entrust us with components of their mail communications value
chain. For instance, we operate their mailrooms and provide them with printing,
enveloping and scanning services.

Posting and collecting parcels anytime and anywhere

Our network comprises over 20,000 retail outlets and points of sale, around
2,500 Packstations and around 1,000 Paketboxes. On the whole we transport more
than three million parcels and small packages within Germany every working day.

Private customers can go online to purchase shipping boxes from us, buy postage for
parcels, place collection orders, track items and choose how they would like to receive
them via the paket.de portal. For business customers we transport catalogues, goods and
returns. We support both online buyers and sellers, a business that continues to boom,
from the moment the order is placed and the purchase is made to shipping the product
and hedging against non-payment. At our shopping portal, MeinPaket.de, we offer small
and medium-sized retailers in particular an online platform to sell their products. We
also offer our customers in Germany transport services for heavy shipments, such as
furniture or large appliances.

As a strategic investor in All you need GmbH, we continue to develop the logistics

infrastructure for delivering food in Germany.

The German parcel market volume totalled around €7.8 billion in 2012, nearly 6.3 %
more than the prior year. For years now, e-commerce has been the most important driver
of growth. In 2012, business customer volumes again experienced double-digit growth
and had a positive impact on growth in the mail-order and parcel services businesses.
Overall, our market share in the reporting year was approximately 40.9 %.

Deutsche Post DHL Annual Report 2012

A.40 International mail market
( outbound), 2012

Market volume: €6.8 billion

15.8 % DHL

84.2 % Competition

source: company estimate.

glossary, page 218

Sending mail and parcels internationally

In addition to our core service market of Germany, we also carry mail and parcels
across borders and offer international dialogue marketing services. In addition, we serve
business customers in key domestic mail markets, including the United States and China.
We meanwhile also offer return services to online retailers in 21 European countries.

We set ourselves apart from the competition by offering innovative products that
respond to customer and market needs. Our portfolio includes international physical,
hybrid and electronic written communications, giving customers the flexibility to decide
what best suits their needs. Foreign customers tap into our expertise and experience in
order to do business successfully in the German market. We are developing international
parcel solutions for the growing e-commerce sector.

The global market volume for outbound international mail was approximately
€6.8 billion in 2012 (previous year: €6.9 billion). The decline in simple letters and press
products could only be compensated for in part by the increase in heavy items. Despite
the difficult environment, we were able to slightly increase our market share from 15.7 %
to 15.8 %.

reVenue anD earnings PerForManCe

Revenue at prior-year level on fewer working days

Despite three fewer working days, revenue in the year under review was €13,972 mil-
lion and thus on par with the prior year’s figure of €13,973 million. The fourth quarter
contained two fewer working days than the same period in the prior year. Overall, we
recorded positive currency effects of €48 million in 2012.

Reductions in volumes also due to fewer working days

In the Mail Communication business unit, the volume of letters we delivered
declined overall by 3.0 % year-on-year. Private customer volumes were down much more
than business customer volumes. In addition to the trend towards electronic communi-
cation, the fewer working days, above all, had a noticeably negative impact. Revenue in
the reporting year decreased from €5,430 million to €5,236 million; in the fourth quarter
revenue was 5.3 % below the prior year. Even though we retained and acquired quali-
ty-conscious customers, some of our price-sensitive customers turned to competitors.
In the regulated mail sector, we kept prices stable as dictated by the price-cap procedure.
The first postal rate increase in 15 years was approved for 2013.

A.41 Mail Communication: volumes

mail items (millions)

business customer letters

Private customer letters

Total

2011

6,564

1,245

7,809

2012

6,403

1,175

7,578

+ / – %

–2.5

– 5.6

–3.0

Q4 2011

Q4 2012

1,697

362

2,059

1,643

341

1,984

+ / – %

–3.2

– 5.8

–3.6

Deutsche Post DHL Annual Report 2012

Group Management Report
Divisions
MAIL division

Unaddressed advertising mail up slightly

In the Dialogue Marketing business unit, total sales volumes declined slightly
over the course of the year. Unaddressed advertising mail was up year-on-year, whilst
addressed advertising mail declined. The mail-order business continued to hold back on
advertising expenditures. Moreover, the insolvency of our customer Neckermann and
three fewer working days had a clearly noticeable impact. As a result, revenue in this
business unit decreased by 4.1 % in the reporting year to €2,497 million (previous year:
€2,605 million). The quarter-on-quarter decline was less pronounced.

A.42 Dialogue Marketing: volumes

mail items (millions)

addressed
advertising mail

unaddressed
advertising mail

Total

2011

2012

+ / – %

Q4 2011

Q4 2012

+ / – %

6,123

5,869

4,105

10,228

4,197

10,066

– 4.1

2.2

–1.6

1,660

1,607

1,149

2,809

1,158

2,765

–3.2

0.8

–1.6

Press services revenue down

Revenue in the Press Services business unit totalled €744 million in the reporting
year, 4.9 % below the prior-year figure of €782 million. Circulation figures continued
their downwards trend in the German press services market and some publications
were discontinued. Average publication weights were also down.

Value-added service business stable

Revenue in the Value-Added Services business unit was €236 million in the reporting
year, 0.8 % less than the revenue generated in the prior year (€238 million). The decline
is mainly attributable to the effect of fewer working days in the fourth quarter.

Parcel business growth consistently strong

In our Parcel Germany business unit, revenue in the reporting year was €3,477 mil-
lion, exceeding the prior-year figure of €3,179 million by a substantial 9.4 %. Fourth-
quarter growth was 6.8 % to €1,038 million and therefore slightly lower on account of
the fewer working days. The flourishing e-commerce business is the primary reason for
this consistently strong growth. Our range of products and delivery services is playing
a key role in this.

A.43 Parcel Germany: volumes

parcels (millions)

business customer parcels 1

Private customer parcels

Total

1 including intra-group revenue.

2011

755

115

870

2012

835

120

955

+ / – %

10.6

4.3

9.8

Q4 2011

Q4 2012

+ / – %

226

265

244

284

8.0

2.6

7.2

Deutsche Post DHL Annual Report 2012

Retail outlets generate increased revenue

Revenue generated by the more than 20,000 retail outlets and sales points amounted
to €850 million in the reporting year, a 3.4 % increase over the prior year (€822 million).
Growth in the fourth quarter amounted to 1.3 % despite fewer working days. Amongst
other things, pleasing parcel growth positively impacted revenue development.

Positive performance in international mail business

In the Global Mail business unit, volumes declined year-on-year because we dis-
continued the bulk mail business in the Netherlands and the domestic business in the
UK. Full-year revenue increased by 1.1 % to €1,712 million, in the fourth quarter by 6.2 %
to €496 million. Positive currency effects increased revenue in the reporting year by
€48 million. The domestic business in the United States saw an especially encouraging
development.

A.44 Mail International: volumes

mail items (millions)

global Mail

2011

2,987

2012

1,900

+ / – %

–36.4

Q4 2011

Q4 2012

638

515

+ / – %

–19.3

significant events, page 36

Earnings below prior year due to additional VAT payment

EBIT in the MAIL division was €1,051 million in financial year 2012, 5.1 % below
the prior-year figure of €1,107 million. It was reduced by €151 million as a result of
the additional VAT payment. Through strict cost management, we were able to compen-
sate for most of the other impacts on earnings resulting from increased wages, market
trends and the insolvency of Neckermann. Return on sales was 7.5 %. EBIT amounted
to €373 million in the fourth quarter of 2012. This was 51.6 % more than in the prior
year (€246 million), which had included a one-time salary payment to our employees.
Operating cash flow was €−1,445 million and therefore significantly below the
prior year (€924 million). This includes the effects from the additional VAT payment
(€−290 million) as well as funding of our pension obligations (€−1,897 million). Working
capital in the reporting year was €−616 million.

Deutsche Post DHL Annual Report 2012

DHl

as an international express service provider, an air, ocean and road freight forwarder, as well as
a supply chain specialist, we offer our customers an extensive range of integrated logistics solu-
tions. With a network that spans the globe, we are amongst the leading providers in our business
segments. We continuously improve our services in order to meet our customers’ needs.

exPress

Products

DHL time Definite

DHL same Day

DHL Day Definite

Regions

europe

americas

asia Pacific

MEA (Middle east and africa)

Network

> 220 countries and territories

3 main global hubs

36,750 service Points

2.6 million customers

31,500 vehicles

global ForWarDing,
FreigHt

suPPlY CHain

Regions

Global Forwarding

Worldwide

> 150 countries and territories

Freight

Supply Chain logistics solutions

Warehousing

Distribution

Managed transport

Value-added services

business process outsourcing

europe, CIS, the Middle east, north africa, USA

supply Chain management and consulting

> 50 countries

Locations

Global Forwarding

> 850 branches

Freight

> 160 branches

Products

Global Forwarding

air freight

ocean freight

industrial projects

transport management

Customs clearance

Freight

Full truckload

Part truckload

less than truckload

intermodal transport

Supply Chain focus sectors

Consumer

retail

technology

life sciences & Healthcare

automotive

energy

Williams Lea services

Marketing solutions

office Document solutions

Customer Correspondence Management

Supply Chain products

lead logistics Provider

Packaging services

Maintenance & repair operations

technical services

life sciences & Healthcare Platform

airline business solutions

E-Fulfilment

environmental solutions

EXPRESS division

business units anD MarKet Positions

World market leader for international express services

In the EXPRESS division, we transport urgent documents and goods reliably and on
time from door to door. Our network spans more than 220 countries and territories, in
which some 100,000 employees provide services for more than 2.6 million customers.
As a global network operator that applies standardised processes, we are well aware
that the quality of our services and the satisfaction of our customers are crucial in
determining our success. That is why we are constantly optimising our service to keep
our customer commitments and respond specifically to customers’ wishes. It is not by
accident that DHL is the world market leader in international express services.

Portfolio of time-definite products simplified and strengthened

International time-definite courier and express shipments are our core business. Our
main product, Time Definite, offers delivery as fast as possible. Our premium Time Defi-
nite product with guaranteed pre-12 delivery and money-back guarantee was substantially
expanded in 75 destination countries, creating more than a million additional postcode
combinations where our customers benefit from our improved range of services.

Our portfolio is complemented by special industry-specific services such as Collect
and Return and Medical express. Customers in high-tech industries in particular use
Collect and Return, in which critical goods in need of repair are collected from the end
user, taken in for repair and then returned to the user.

DHL has also increased activities for customers in the Life Sciences & Healthcare
sector. In the year under review, we began offering various types of thermal packaging
for temperature-controlled, chilled and frozen contents. These types of packaging are
easy to order from our regional supply centres.

In addition, we have extended our network. For example, the number of our Service
Points increased to the current 36,750, 1,000 were added in emerging markets and
in Africa alone. At these Service Points, customers paying directly can purchase our
Express Easy product even if they do not have a customer account. This simple product
with its transparent price and weight categories and recyclable packaging is gaining
steadily in popularity.

To allow us to concentrate on our core business of international time-critical ship-
ments, we are offering our Economy Select product in the Day Definite area in fewer
markets than before.

Our airline – customer-centric and environmentally conscious

Our dedicated air network consists of several airlines, some of which we own 100 %.
With 3.0 million transported tonnes, DHL is one of the leading international freight
carriers. We improve our service continuously. In March 2012, we put another around-
the-world route into operation between Hong Kong and Leipzig via Los Angeles. We can
now offer even more customers in Asia next-day delivery to the western United States and
Canada. Customers in both these regions also benefit from collection times that are up to
three hours later for shipments to Europe via our hub in Leipzig. To meet rising demand
in the B2C sector, we opened a new flight route between the USA and Australia in July 2012.
This increased capacity and decreased delivery time from Cincinnati to Sydney by one day.

glossary, page 218

Deutsche Post DHL Annual Report 2012

We operate our aircraft fleet with both economical and ecological aspects in mind.
In the United States, for instance, the old Douglas DC-8s were replaced with newer, more
fuel-efficient Boeing 767 s in the year under review. In addition, we have deployed two
Boeing 747-8 s on the high-frequency route between Hong Kong and Cincinnati. The
Boeing 747-8, which is currently the most modern freight aircraft available, offers more
room than similar models whilst using less fuel.

Market lead expanded in the global express business

DHL has succeeded in expanding its leading position in the international express
business. As in the previous year, we led the international express market in all regions
outside of the Americas by a wide margin.

Leading position in Europe strengthened

Although the European economy had already softened in 2011, we raised our market
share in the international express segment from 38 % to 41 %, thus remaining the market
leader. This testifies to the fact that our strategy holds firm even in difficult times.

Increased presence in the Americas region

Our focus on the international express business has continued to prove successful
in the Americas region. We succeeded in growing our presence in this market, with an
increase in our share from 13 % to 16 % in 2011.

After having expanded our global hub in Cincinnati in 2011, in March 2012 we
broke ground for an additional expansion. This will create around 280 new jobs. Given
that business in the region is developing well and we see high long-term potential, we
opened a new hub in Mexico in September 2012.

Group Management Report
Divisions
EXPRESS division

A.45 European international express
market, 2011 1, 2 : top 4

Market volume: €6,813 million

10 % Fedex

14 % TNT

23 % UPS

41 % DHL

1 includes the TDI express product.
2 Country base: AT, BE, CH, CZ, DE, DK, ES, FR, IL, IT,

NL, NO, PL, RU, SE, TR, UK.

source: Market intelligence 2012, annual reports
and desk research.

A.46 The Americas international express
market, 2011 1, 2 : top 4

Market volume: €7,352 million

1 % TNT

16 % DHL

30 % UPS

50 % Fedex

Market leadership solidified in Asia

Asia is an important and profitable market for us. We also solidified our leading

market position in this region in 2011 with a rise of four percentage points to 40 %.

Since 2012, we have also been offering customers in Asia our Collect and Return
service. The completion of our North Asia Hub in Shanghai puts us in an excellent
position for the future. Our customers now have faster access to international markets
and benefit from earlier delivery times.

1 includes the TDI express product.
2 Country base: AR, BR, CA, CL, CO, CR, MX, PA,

VE, US.

source: Market intelligence 2012, annual reports
and desk research.

A.47 Asia Pacific international express
market, 2011 1, 2 : top 4

Market volume: €7,487 million

10 % UPS

14 % EMS

21 % Fedex

40 % DHL

1 includes the TDI express product.
2 Country base: AU, CN, HK, ID, IN, JP, KR, MY, NZ,

SG, TH, TW, VN.

source: Market intelligence 2012, annual reports
and desk research.

Deutsche Post DHL Annual Report 2012

Reliable partner in countries affected by political crises

Effective 1 January 2012, we aligned the structure of our regions to reflect manage-
ment responsibility. We transferred Turkey as well as Russia and other Eastern European
countries from the EEMEA region (Eastern Europe, the Middle East and Africa) to the
Europe region. The EEMEA region was renamed MEA (Middle East and Africa). We have
been growing steadily in this region for many years and we have the largest market share
by far in the international express business. Since there are no studies that sufficiently
cover the market in its new form, we have not included any such portrayal.

The political unrest in the Middle East posed a particular challenge for us in the
reporting year. We were able to maintain service in Syria despite having to close or move
branches at short notice. This was also the case in Afghanistan, Bahrain, Iran and Yemen,
where we remained a reliable partner for our local customers whilst upholding all legal
requirements and ensuring our employees’ safety.

reVenue anD earnings PerForManCe

Increased revenue growth in the time-definite business

In the EXPRESS division, revenue grew by 9.3 % in the reporting year to €12,778 mil-
lion (previous year, adjusted: €11,691 million). The figure for the previous year still
included revenue of €220 million related to the divested domestic express businesses
in China, Canada, Australia and New Zealand. Excluding these divestments and positive
currency effects of €513 million, revenue grew by 6.8 %.

In the Time Definite International (TDI) product line, per-day shipment volumes
rose by 9.4 % in 2012 compared with the prior year. Fourth-quarter growth even reached
the double digits. Weight per shipment increased by 3.7 % in the reporting year.

In the Time Definite Domestic (TDD) business, our customers sent 9.3 % more ship-
ments each day in the reporting year than in the prior year. Here as well, growth was
even more pronounced in the fourth quarter at 14.7 %. In contrast, per-day shipment
volumes in the Day Definite Domestic (DDD) business declined by 14.0 % in the year
under review, due especially to the disposals mentioned above.

Effective 1 January 2012, responsibility for the domestic less-than-truckload and
part-truckload business in the Czech Republic was transferred from the EXPRESS
division to the Freight business unit. The previous year’s segment reporting figures
were adjusted accordingly.

Deutsche Post DHL Annual Report 2012

Group Management Report
Divisions
EXPRESS division

A.48 EXPRESS: revenue by product

€ m per day 1

time Definite
international (TDI)

time Definite
Domestic (TDD)

Day Definite
Domestic (DDD)

2011
adjusted

2012

+ / – %

Q4 2011
adjusted

Q4 2012

+ / – %

28.9

31.2

5.0

3.4

4.6

2.8

8.0

– 8.0

–17.6

30.8

33.5

8.8

5.0

3.2

4.5

2.9

–10.0

– 9.4

1 to improve comparability, product revenues were translated at uniform exchange rates. these revenues are also the basis for the

weighted calculation of working days.

A.49 EXPRESS: volumes by product

thousands of items
per day 1

time Definite
international (TDI)

time Definite
Domestic (TDD)

Day Definite
Domestic (DDD)

2011
adjusted

2012

+ / – %

Q4 2011
adjusted

Q4 2012

+ / – %

542

686

342

593

750

294

9.4

9.3

–14.0

579

689

330

640

790

316

10.5

14.7

– 4.2

1 to improve comparability, product revenues were translated at uniform exchange rates. these revenues are also the basis for the

weighted calculation of working days.

Encouraging rise in volumes in the Europe region

Although the economic situation in Europe was tense in 2012, revenue in the Europe
region increased by 4.7 % to €5,614 million (previous year, adjusted: €5,361 million). This
figure includes positive currency effects of €73 million related mainly to our business
activities in the UK, Switzerland, Scandinavia, Russia and Turkey. Excluding these effects,
revenue growth was 3.4 %. Daily shipment volumes in the reporting year grew by 9.0 %
in the TDI product line; in the fourth quarter, the growth was 9.1 %.

Highly dynamic business trend in the Americas region

Our business trend was particularly dynamic in the Americas region, especially in
the United States. Revenue increased by 20.6 % to €2,276 million in 2012 (previous year:
€1,887 million). This figure includes the sale of our domestic express business in Canada
in the amount of €97 million and positive currency effects of €168 million. Excluding
these effects, the revenue increased exceptionally by 16.9 % in the region, due in particu-
lar to the good US business as well as higher revenues in Mexico. In the Americas region
the daily shipment volumes for the TDI product line improved by 8.1 % year-on-year. In
the fourth quarter, they rose by 6.6 %.

Deutsche Post DHL Annual Report 2012

Strong growth in the Asia Pacific region continues

The express business in the Asia Pacific region performed very well during the entire
financial year. Revenue increased by 15.7 % to €4,301 million (previous year: €3,718 mil-
lion). In the prior year, this figure still included revenues related to the divested domestic
express businesses in China, New Zealand and Australia in the amount of €123 million.
Excluding these disposals and positive currency effects of €256 million, revenue grew
by 12.1 % year-on-year.

In the TDI product line, our customers sent 11.1 % more shipments per day than in
the previous year. Especially noticeable were the increases in the BRIC + M countries of
China (19.7 %) and India (15 %). In the fourth quarter, the growth was 15.0 % and was
therefore stronger than the trend for the entire year.

Business grows stably in the MEA region

In the MEA (Middle East and Africa) region, revenue increased by 12.3 % in the
reporting year to €961 million (previous year, adjusted: €856 million), despite the fact
that the fourth-quarter growth trend decreased slightly year-on-year to 3.0 %. The rev-
enue figure includes positive currency effects of €40 million for the financial year as a
whole. Excluding these effects, revenue growth was 7.6 %. Daily shipment volumes rose
by 6.6 % in the TDI product line and grew by as much as 16.1 % in the TDD product line.

EBIT reaches new record

EBIT for the EXPRESS division rose to €1,108 million in the reporting year and thus
reached a new high (previous year, adjusted: €916 million). The increase was driven by
revenue growth in all regions as well as one-time effects in the second quarter: a portion
of the restructuring provisions in the United States was reassessed and reversed, result-
ing in a positive impact on EBIT of €99 million. Earnings were also positively impacted
by deconsolidation income of €44 million from the sale of our domestic businesses in
New Zealand and Australia. The additional VAT payment in Germany for past financial
years had a negative effect of €30 million on EBIT for the division.

EBIT for the fourth quarter of 2012 improved from €244 million to €279 million
year-on-year. Return on sales rose to 8.7 % for the reporting year (previous year: 7.8 %)
and 8.3 % for the fourth quarter (previous year: 7.9 %).

Due to higher income and strict working capital management, operating cash
flow amounted to €1,102 million in the year under review (previous year, adjusted:
€1,132 million).

significant events, page 36

Deutsche Post DHL Annual Report 2012

Group Management Report
Divisions
GLOBAL FORWARDING, FREIGHT division

glossary, page 218

A.50 Air freight market, 2011: top 4

thousand tonnes 1

848 Panalpina

1,073 Kuehne + nagel

1,149 DB schenker

2,447 DHL

1 Data based solely on export freight tonnes.

source: annual reports, publications and company
estimates.

GLOBAL FORWARDING, FREIGHT division

business units anD MarKet Positions

The air, ocean and road freight forwarder

With its business units Global Forwarding and Freight, DHL is the Group’s air, ocean
and road freight forwarder. Our services extend from standardised container transport
to highly specialised end-to-end solutions for industrial projects, and solutions tailored
to specific sectors. A team of approximately 42,000 employees around the world strives
to continuously improve our services in order to meet our customers’ needs.

Our business model is very asset-light, as it is based on the brokerage of transport
services between our customers and freight carriers. This allows us to consolidate ship-
ments to achieve higher volumes, purchase cargo space at better conditions and optimise
our network utilisation. Thanks to our global presence, we are able to offer a variety of
routing options and meet our customers’ increasing demand for multimodal shipments.

The leader in a softer air freight market

The air freight market showed signs of weakness in 2012. Although volumes in
the first half of the reporting year did not decline as much as in the second half of the
previous year. According to IATA, the global airline industry association, worldwide
freight tonne kilometres flown in 2012 dropped by 2.6 % by the end of June. Airlines
have responded to the lower demand by expanding overall capacity only slightly, by
0.83 % (as at June 2012). Whilst passenger capacities were increased, freight capacities
were decreased.

In its air freight business, DHL transports a significant share of the world’s technol-
ogy and manufacturing products. Transport volumes vary by sector: the Technology
sector saw a decline in the reporting year whilst the Engineering & Manufacturing and
Automotive sectors experienced increases. Since we have an especially large share of air
freight business in the Technology sector, our overall tonnage performance was slightly
below the market average. Cost pressure drove some of our largest customers in particu-
lar to shift parts of their business from air to ocean freight, which is more economical
for them. After transporting 2.44 million export freight tonnes in 2011, we remained
the air freight market leader in 2012.

Ocean freight market on steady but moderate rise

The ocean freight market showed steady but moderate growth in the reporting year.
However, the traditional peak season in the fourth quarter was nearly absent. Overall
market growth was 1.9 % (as at December 2012), DHL outperformed this with a growth
rate of 4.2 % (as at December 2012). The increase in ocean freight was mainly fuelled by
intra-Asian and strong European exports, whilst volumes declined on the traditional
Asia-Europe and Asia-North America trade lanes.

The decline in freight rates observed in the prior year came to an end in 2012. Ocean
carriers made a series of general rate increases, which decreased the effective capacity
in the market to the point that overall vessel use was high throughout the entire year.
After transporting 2.72 million twenty-foot equivalent units in 2011, we remained the
second largest provider of ocean freight services in 2012.

A.51 Ocean freight market, 2011: top 4

thousand TEU s 1

1,310 Panalpina

1,763 DB schenker

2,724 DHL

3,274 Kuehne + nagel

1 twenty-foot equivalent units.

source: annual reports, publications and company
estimates.

Deutsche Post DHL Annual Report 2012

A.52 European road transport
market, 2011: top 5

Market volume: €168.6 billion 1

1.3 % geodis

1.6 % Dachser

1.8 % DSV

2.4 % DHL

3.5 % DB schenker

1 Country base: total for 19 european countries,

excluding bulk and specialities transport.

source: MI study, DHL 2012 (based on eurostat,
financial publications, IHS global insight).

Road freight market growth slows

Driven by the challenging macroeconomic environment, growth in the European
road freight market slowed over the course of 2012. The annual average was 0 % to 2 %
(previous year: 3 % to 5 %). Whilst the market in Germany and other parts of Central
Europe saw satisfactory growth developments, several Southern European countries
recorded a decline. DHL’s Freight business unit continued to be one of the leading
providers in the European market, with a share of 2.4 % in 2011. Our revenue growth
matched that of the overall market.

reVenue anD earnings PerForManCe

Freight forwarding business grows profitably in weak market

The GLOBAL FORWARDING, FREIGHT division increased revenue in the reporting
year by 3.6 % to €15,666 million (previous year, adjusted: €15,118 million). This fig-
ure includes positive currency effects of €507 million. Revenue growth in the freight
forwarding business was moderate throughout 2012. The market weakened noticeably
and the economic environment remained uncertain. Our business grew profitably
despite this.

In the Global Forwarding business unit, revenue increased by 4.6 % in the reporting
year to €11,604 million (previous year: €11,094 million). When adjusted for the positive
currency effects of €467 million, we saw growth of 0.4 %. Gross profit increased by 7.6 %
to €2,655 million (previous year: €2,468 million).

strategic focus, page 100 f.

Our project new Forwarding environment made encouraging progress.

Gross profits in air and ocean freight at good level

In the reporting year, revenue declined year-on-year in the air freight business and
grew in the ocean freight business. Consequently, shipping volumes trended as follows:
air freight was down and ocean freight was up. Overall, the margins and therefore gross
profit were stabilised at a good level.

Air freight volumes decreased by 5.3 % year-on-year, primarily on account of the
decline in demand in the technology sector. The decline was slowed in the fourth quarter
with the slight rise of freight rates, especially on freight lines from Asia. On the short-
term spot market, options became available at times due to the continued availability
of surplus capacities, which resulted from the relatively strong rise in passenger flight
capacities compared with a relatively weak decline in air freight capacities. Revenue
was down in the reporting year by 1.0 % and in the fourth quarter by 2.7 %. Gross profit
improved by 2.9 % in the reporting year.

Deutsche Post DHL Annual Report 2012

Group Management Report
Divisions
GLOBAL FORWARDING, FREIGHT division

A.53 Global Forwarding: revenue

€ m

air freight

ocean freight

other

Total

2011

5,573

3,544

1,977

2012

5,517

3,738

2,349

11,094

11,604

A.54 Global Forwarding: volumes

thousands

air freight

tonnes

of which exports

tonnes

ocean freight

TEU s 1

1 twenty-foot equivalent units.

2011

4,378

2,447

2,724

2012

4,147

2,327

2,840

+ / – %

–1.0

5.5

18.8

4.6

+ / – %

– 5.3

– 4.9

4.3

Q4 2011

1,436

895

576

2,907

Q4 2012

1,397

921

624

2,942

Q4 2011

1,105

624

682

Q4 2012

1,070

606

701

+ / – %

–2.7

2.9

8.3

1.2

+ / – %

–3.2

–2.9

2.8

Volumes in our ocean freight business in 2012 were 4.3 % higher than in the prior
year. Whilst demand stagnated on the traditional east-west trade lanes, it rose on north-
south and transcontinental routes, above all in Asia. A number of our suppliers put large,
new ships into operation in the fourth quarter, which improved purchasing conditions
in the market. Revenue and gross profit both grew by 5.5 % in the reporting year.

Our industrial project business (in table A.53 reported as part of Other) grew
strongly in the reporting year. The share of revenue reported under Other related to
the industrial project business increased to 38.7 % (previous year: 35.6 %). Gross profit
also improved again.

Stable growth in overland transport business

The Freight business unit generated revenue of €4,192 million in 2012, exceeding
the previous year’s adjusted figure of €4,162 million by 0.7 %. This includes positive
currency effects of €41 million. Excluding these effects, revenue was slightly below
the previous year’s figure by 0.3 %. Volumes declined primarily in Scandinavia and
the Benelux countries. We generated higher revenue mainly in Germany and Eastern
Europe. Business from Standard Forwarding in the United States represented 1.7 % of
the total revenue of the Freight business unit in the reporting year. We acquired this
business in June 2011 to drive our overland transport business outside of the European
core market. Despite persistent pressure on margins, gross profit was €1,155 million,
which exceeded the prior-year figure by 6.0 % (previous year, adjusted: €1,090 million).
Effective 1 January 2012, responsibility for our domestic less-than-truckload and
part-truckload business in the Czech Republic was transferred from the EXPRESS div-
ision to Freight. The previous year’s segment reporting figures were adjusted accordingly.

Deutsche Post DHL Annual Report 2012

EBIT increases due to high gross profit margins

EBIT in the division improved by 16.4 % to €512 million (previous year, adjusted:
€440 million) due to high gross profit margins and constantly increasing efficiency.
Return on sales amounted to 3.3 % (previous year: 2.9 %).

Fourth-quarter earnings growth was even greater, increasing 27.7 % to €166 million
(previous year, adjusted: €130 million). Return on sales in the fourth quarter improved
year-on-year from 3.3 % to 4.2 %.

Net working capital declined compared with the prior year as a result of improved
receivables management. Operating cash flow was €647 million and therefore slightly
below the adjusted prior-year figure of €670 million.

Deutsche Post DHL Annual Report 2012

Group Management Report
Divisions
SUPPLY CHAIN division

SUPPLY CHAIN division

business units anD MarKet Positions

Customer-centred solutions in two business units

The SUPPLY CHAIN division comprises the two business units of Supply Chain and

Williams Lea, in which we offer customer-focused outsourcing solutions worldwide.

Integrated end-to-end offering in contract logistics

In the Supply Chain business, we provide logistics solutions along the entire supply
chain for customers in a wide variety of sectors. From planning, sourcing, production,
storage and distribution to returns and recycling, customers rely on us to ensure a smooth
logistics flow.

A.55 Logistics and value-added services along the entire supply chain

Raw
materials

Inbound
transport

Production
flows

Outbound
transport

Warehousing

Distribution

Returns

DHL Supply Chain Services

1 Plan – laying the foundation

3 Make – supporting product

5 Deliver – getting it where it

for a supply chain

manufacturing

needs to be

2 Source – getting the materials

4 Store & Customise – getting it

6 Return – bringing it back when

at the time required

ready to sell

it’s not needed

We offer warehousing, distribution, managed transport and value-added services
as well as business process outsourcing, supply chain management and consulting solu-
tions. By ensuring that our customers’ products and information reach their markets
quickly and efficiently, we secure them competitive advantages. With local insight and
global scale, we serve customers in more than 60 countries and support them in opti-
mising their complex processes.

Our Supply Chain business provides expert solutions in mainly six focus sectors:
Consumer, Retail, Technology, Life Sciences & Healthcare, Automotive and Energy. We
manage the supply chains all the way from the source of supply to the end customer.
Two of our largest sectors are Consumer and Retail. Flexibility, reliability and cost
efficiency are the key value drivers for our services in these sectors, which range from
international inbound logistics and warehouse and transport services to packaging and
other value-added services. In November 2012, we opened a new logistics centre in
Mönchengladbach, Germany, for the Primark fashion chain. Primark is an example of
the customers, with whom we have maintained a good business relationship for many
years and for whom we offer integrated, customised logistics solutions across national
borders. We have already had a DHL logistics centre for this customer in the UK since
2008 and in Spain since 2010. The services of the new logistics centre in Mönchen-
gladbach cover all warehouse activities plus transport to Primark shops in Germany,
the Netherlands, Belgium and Austria.

glossary, page 218

Deutsche Post DHL Annual Report 2012

glossary, page 218

A.56 Contract logistics market, 2011:
top 10

Market volume: €154 billion

1.1 % rhenus
1.1 % CAT
1.2 % UPS SCS

1.2 % sankyu

1.3 % Penske
1.4 % Wincanton
1.7 % Hitachi
2.2 % Kuehne + nagel
2.4 % CEVA

7.8 % DHL

source: transport intelligence; figures estimated
except for DHL, CEVA, Kuehne + nagel; exchange
rates: as at May 2012.

Customers in the Technology sector require fast, flexible and efficient supply chains.
In addition, demand for integrated product and service logistics is increasing. Our port-
folio ranges from inbound-to-manufacturing services and warehouse and transport services
through to integrated packaging solutions, returns management and technical services.
We are also increasingly providing integrated solutions in the Life Sciences & Health-
care industry, where supply chains and logistics processes are still developing in many
parts of the world. Our offering takes account of steadily rising cost pressure whilst
meeting the high quality standards of our customers.

The Automotive industry is one of our truly global sectors. Production is shifting
increasingly to emerging markets such as China, India and Brazil, in which we already
have a strong presence. For our inbound-to-manufacturing, aftermarket logistics and lead
logistics provider solutions, the key factor is our ability to offer a high degree of global
flexibility and reliability whilst further lowering costs.

The fast-growing Energy sector is another market in which the DHL divisions
provide integrated logistics solutions that cover procurement to disposal. With our
maintenance, repair and operation services we offer streamlined supply chain and service
solutions that can often substantially reduce costs whilst significantly increasing main-
tenance productivity.

A variety of outsourcing solutions for companies

Williams Lea provides services in two areas: marketing solutions and business pro-
cess outsourcing. Document management, marketing and customer correspondence are
amongst the solutions supplied, which we offer to customers in the financial services,
retail, consumer goods, pharmaceutical, publishing and public sectors as well as in the
legal sector.

Global market leader in contract logistics

DHL remains the global market leader in contract logistics, with a market share
of 7.8 % (2011). This market is highly fragmented: the top ten players account for only
about 21.4 % of the overall market, the size of which is estimated to be €154 billion. We
lead the market in our key regions of North America, Europe and Asia Pacific and also
enjoy a very strong position in rapidly growing markets such as Brazil, India, China and
Mexico. Thanks to our global expertise and many years of business relationships with
multinational corporations, we are confident that we shall be able to expand further in
these markets.

Williams Lea is the market leader in outsourcing document management and mar-
keting production. This market is also highly fragmented and consists largely of spe-
cialists offering either a very limited set of services or occupying exclusive niches. Due
to our broad range of international services and long-lasting customer relationships,
we succeeded in building on our leading market position even more during the year
under review. Thanks to DHL’s good customer relationships Williams Lea was able to
gain additional new business.

Deutsche Post DHL Annual Report 2012

reVenue anD earnings PerForManCe

Revenue increases by 8.4 %

Revenue in the division increased in the reporting year by 8.4 % to €14,340 mil-
lion (previous year: €13,223 million). This figure includes positive currency effects of
€691 million. Revenue was also impacted by the previous year’s acquisition of Euro-
difarm and Tag as well as the sale of Exel Transportation Services (ETS). Excluding these
effects, revenue growth was 3.4 %, with the Life Sciences & Healthcare and Automotive
sectors providing the largest increase. Fourth-quarter revenue increased by 5.2 % from
€3,548 million to €3,733 million. Excluding positive currency effects (€100 million),
revenue growth was 2.4 %.

In the Supply Chain business unit, revenue for 2012 amounted to €13,000 million,
up 8.3 % on the previous year (€11,999 million). Growth was 4.2 % excluding positive
currency effects, the sale of ETS and the Eurodifarm acquisition. Revenue from our
18 key global customers increased by 5.7 %.

In the Americas region, business in all sectors demonstrated good progress. The
Consumer and Retail sectors performed best, supported by new business, higher vol-
umes and strong growth in Brazil and Mexico.

The highest level of regional revenue growth was achieved in Asia Pacific, due to

significant volume increases and new business in Australia, Thailand and Indonesia.

In Europe, revenue in the Life Sciences & Healthcare sector grew from additional
business with the UK National Health Service, boosted by an optimised mix of higher-
value products. Volumes and new business also increased in Eastern Europe, the Middle
East and Africa.

Williams Lea revenue was €1,345 million in the reporting year, an increase of 9.8 %
on the previous year (€1,225 million). Excluding the Tag acquisition and positive cur-
rency effects, revenue declined by 4.3 %, due primarily to the loss of two major Financial
Services customers in the UK in the previous year and a move towards digital publishing
in the public sector that reduced print volumes.

New business of around €1.2 billion concluded

In the Supply Chain business unit, we concluded additional contracts worth around
€1,210 million in annualised revenue with both new and existing customers. Major gains
were achieved in the Life Sciences & Healthcare, Consumer, Retail and Technology
sectors. The contract renewal rate remained at a constant high level.

EBIT margin rises to 2.9 %

EBIT in the division increased by 14.9 % to €416 million in the reporting year (previ-
ous year: €362 million). The prior-year figure included a €23 million net gain on the
disposal of ETS. The increase in EBIT was driven by improved contract portfolio man-
agement along with continued cost efficiencies. This compensated for margin pressure
and start-up costs associated with new business customers. The EBIT margin rose to
2.9 % (previous year: 2.7 %). Fourth-quarter EBIT amounted to €115 million (previous
year: €73 million). Operating cash flow rose from €394 million in the previous year to
€432 million, primarily due to better working capital management. This included cash
outflows of €20 million from funding our pension obligations in Germany.

Group Management Report
Divisions
SUPPLY CHAIN division

A.57 SUPPLY CHAIN:
revenue by sector, 2012

Total revenue: €14,340 million

3 % energy
5 % supply Chain others
9 % automotive
9 % Williams lea
11 % technology
18 % life sciences
& Healthcare

19 % Consumer

26 % retail

A.58 SUPPLY CHAIN:
revenue by region, 2012

Total revenue: €14,340 million

11 % asia Pacific

27 % americas

62 % europe / Middle east /

africa

significant events, page 36

Deutsche Post DHL Annual Report 2012

strategic focus, page 96

board of Management, page 116 f.

business activities and organisation,

page 20

non-FinanCial PerForManCe
inDiCators

employees

“One HR” – harmonising HR worldwide
One of the goals of our strategy 2015 is to become the Employer of Choice. This leads
to priorities that we support with our now globally aligned HR organisation. Under the
direction of our new Board Member for Human Resources, angela titzrath, we shall
develop a global HR management system and harmonise our HR work with our “One
HR” programme. Our guiding principle is to increase the added value for our divisions.
The assessment has already been completed. Now we are working on reorganising
the processes, responsibilities and structures within HR. In the third quarter of 2012,
we established two new corporate departments: HR Performance & Programs and HR
Development. These departments have been given the task of steering HR perform ance
management as well as focusing on Group-wide areas with strong potential such as
talent and career development across the Group.

Slight increase in number of employees

As at 31 December 2012, we employed 428,129 full-time equivalents in more than

220 countries and territories, 1.1 % more than in the previous year.

A.59 Number of employees

At year-end

Headcount 1

Full-time equivalents 2

of which MAIL

EXPRESS 3

GLOBAL FORWARDING, FREIGHT 3

SUPPLY CHAIN

Corporate Center / other

of which germany

europe (excluding germany)

americas

asia Pacific

other regions

Average for the year

Headcount

of which hourly workers and salaried employees

Civil servants

trainees

Full-time equivalents

1 including trainees.
2 excluding trainees.
3 adjusted.

2011

2012

+ / – %

471,654

423,502

147,487

83,775

42,546

136,810

12,884

168,108

108,208

70,291

61,112

15,783

467,188

418,375

44,421

4,392

473,626

428,129

145,850

85,587

42,062

141,926

12,704

167,082

107,322

72,503

64,164

17,058

472,321

424,950

42,461

4,910

423,348

428,287

0.4

1.1

–1.1

2.2

–1.1

3.7

–1.4

– 0.6

– 0.8

3.1

5.0

8.1

1.1

1.6

– 4.4

11.8

1.2

Deutsche Post DHL Annual Report 2012

Group Management Report
Non-Financial Performance Indicators
Employees

A.60 Employees by region, 2012 1

4 % other regions

15 % asia Pacific

17 % americas

25 % europe

(excluding germany)

39 % germany

1 Full-time equivalents as at 31 December.

In the MAIL division, the number of employees declined slightly by 1.1 % to 145,850.
New personnel were hired in the Parcel Germany business unit, which benefited from
strong growth in e-commerce. However, the workforce declined overall, primarily
because mail volumes fell and we discontinued the domestic business in the UK.

The number of full-time equivalents in the EXPRESS division increased compared
with the adjusted prior-year figure, growing by 2.2 % to 85,587. The rise was mainly a
result of an increase in shipment volumes in the TDI product line.

In the GLOBAL FORWARDING, FREIGHT division, the number of employees declined
slightly compared with the adjusted prior-year figure, down by 1.1 % to 42,062, primarily
because air freight transport volumes fell and we improved processes.

The SUPPLY CHAIN division increased its staff level by 3.7 % to 141,926 as a result of

growth in both new and existing business.

In Corporate Center / Other, the number of employees declined by 1.4 % to 12,704
on account of productivity increases in indirect functions such as Finance, Human
Resources and IT.

We continue to employ most of our personnel in Germany, where our workforce
declined slightly. Whilst staff levels also decreased in Europe, they increased in the
Americas, Asia Pacific and Other regions.

Our current planning foresees a slight increase in the number of employees in

financial year 2013.

Staff costs rise
staff costs rose by 6.2 % to €17,770 million (previous year: €16,730 million).

note 13

A.61 Staff costs and social security benefits

€ m

Wages

social security contributions

retirement benefit expenses

expenses for other employee benefits

expenses for severance packages

Staff costs

2011

13,350

2,022

915

317

126

2012

14,179

2,094

984

336

177

16,730

17,770

strategic focus, page 96

New programmes established for executives
We have also aligned our leadership principles consistently with strategy 2015 and
defined an overarching leadership philosophy and culture in close co-operation with top
management. Our executives are asked to scrutinise themselves and their own guiding
maxims and to continuously further their personal development. In 2011, we designed
a series of different leadership programmes and introduced them from top management
down to upper and middle management. This enabled us to create a cross-divisional
and, in some cases, specifically regional dialogue and education platform that provides
the opportunity to network beyond various divisions. As at the end of the reporting
year around 650 executives had attended one of these multi-day programmes. A total
of 1,100 are expected to have attended one by the end of 2013. Additional associated
measures are planned.

Deutsche Post DHL Annual Report 2012

A.62 Traineeships, Deutsche Post DHL,
worldwide 1

6.4 % Warehousing

logistics specialists

10.1 % Forwarding and
logistics services
specialists

10.2 % Duale Hochschule
students
13.1 % other traineeships
60.2 % Courier, express

and postal services
specialists

1 number of trainees, annual average: 4,910.

The success of our leadership development efforts is also reflected in our internal
placement rate for upper and middle management, which was 92.9 % in the reporting
year (previous year: 85.2 %). 5.7 % (previous year: 11.7 %) of the internal job placements
involving these positions were cross-divisional in 2012.

Attracting and developing young talent

In the reporting year, we hired over 2,100 trainees and students in Germany for
more than 20 apprenticeship schemes and 15 dual-degree programmes. Around 1,700 of
these trainees were hired in the MAIL division alone. Approximately 1,300 young people
were offered an employment contract after completing their training.

We foster the top 5 % of our trainees in Germany in our Top-Azubi talent programme.
These trainees are offered special seminars and permanent contracts upon successfully
completing their training. Furthermore, we give young people whose career prospects
seem bleak a chance at a traineeship as part of our Perspektive Gelb job entrance pro-
gramme. In 2012, the MAIL division provided approximately 450 opportunities for
young people to gain qualifications. We offered about 70 % of these interns a subsequent
traineeship.

With our UPstairs programme, we offer our employees’ children the opportunity
to achieve higher levels of education. The scholarships provide financial assistance and
individual support, such as mentoring, internships and other educational opportunities,
for up to three years. In the reporting year, the programme reached almost 600 chil-
dren of employees in 87 countries. In 2013, we are planning to provide as many as
1,100 scholar ships in 112 countries.

Generations Pact successfully extended

The Generations Pact, upon which Deutsche Post AG and the trade unions agreed
in October 2011, is finding acceptance amongst our workforce. The goal is to enable
older employees to work actively until they reach legal retirement age. As at the end of
2012, 12,885 employees have set up a working-time account; 446 employees have gone
into partial retirement.

Together with the trade unions, we are also striving towards a comparable instru-

ment for age-based working solutions for our civil servants.

The Generations Pact also aims to improve employment opportunities for young
people. In the reporting year, we were able to give permanent employment offers to 1,100
Deutsche Post AG trainees and offer 1,810 employees permanent employment contracts.

Implementing our employees’ ideas

Our employees’ ideas greatly help to make our Group more economical and improve
our ability to compete in the market. With 220,000 users now participating worldwide,
the Group’s idea management is gaining importance outside of Germany as well. Today
organisational units in 35 countries are using it to improve processes, increase product
and service quality and reduce costs. In the reporting year, we harmonised our IT plat-
form that enables our employees around the world to share and develop ideas. As a result
of the extensive changes to systems and processes associated with that, the total number
of ideas declined sharply but expectedly. The quality of the ideas remains outstanding.

Deutsche Post DHL Annual Report 2012

Group Management Report
Non-Financial Performance Indicators
Diversity

An employee from DHL Airfreight in Singapore, for example, suggested reducing
the amount of packaging material needed to stabilise loads in aircraft without adversely
affecting quality or safety. Her suggestion was immediately taken up by organisational
units in other countries.

An idea from a DHL employee in Slovakia also drew international interest. He
developed a concept for a customer in the Automotive sector that showed suppliers how
to best arrange parts on a pallet, a solution that resulted in higher capacity at lower cost.

A.63 Idea management

suggestions for improvements

accepted suggestions for improvements

rate of implementation

number

2011

214,337

174,680

81.5

2012

165,124

133,698

81.0

Employee opinion survey as an important management tool

The annual Group-wide employee opinion survey is a key tool we use for measuring
the success of our Group strategy. It is also an important management tool because the
survey allows employees to openly address the behaviour of our executives. In the re-
porting year, 80 % of all employees participated again (previous year: 80 %). The results
improved across all key performance indicators for the fourth year in a row.

The survey shows that commitment more than doubles if employees see that meas-
ures are being taken as a result of the preceding year’s survey and that the changes are
evident. The key performance indicator “Active Leadership”, which is a mandatory part
of the calculations for our executive variable remuneration components, achieved an
approval rating of 69 % (previous year: 67 %). Moreover, the central indicator “Employee
Commitment”, which depicts the satisfaction level of our employees and their identifi-
cation with the company, increased again to 72 % (previous year: 71 %). In global terms,
this result is above average compared with other large companies.

Diversity

Strengthening our company through diversity management

Our workforce is very diverse and we see this as a competitive advantage. It is an
advantage not merely in terms of the people already working for us but also in the search
for new employees, especially in the context of the foreseeable shortage of qualified
specialists and executives. With our diversity management approach, we intend to un-
lock new potential.

For a global company, the intercultural dimension is important. Deutsche Post DHL
operates in 220 countries and territories around the world. In Germany alone, we employ
over 150 nationalities. We aim to tap into this diversity through a wide range of measures.

Deutsche Post DHL Annual Report 2012

A.64 Gender distribution
in management 1, 2012

18.5 % Women

81.5 % Men

1 based on upper and middle management.

We also see it as part of our responsibility to integrate people with a disability into our
workforce. The average annual employment rate of people with a disability was 8.6 % at
Deutsche Post AG in 2012, well above the national average in the German private sector of
(4.0 % in 2010, source: Bundesagentur für Arbeit (German federal employment agency)).

Promoting equal opportunity and improving family friendliness

Equal opportunity is one of the most important aims of our personnel policy. We
want to increase the share of women in management positions. The voluntary commit-
ment we made in 2011 in the joint declaration with all DAX 30 companies guides our
efforts in this regard. We have committed ourselves to filling 25 % to 30 % of all manage-
ment positions becoming vacant with women.

In the reporting year, the share of women in management positions in the Group
increased slightly to 18.5 % worldwide (previous year: 17.6 %), a positive trend we intend
to accelerate. To do this we identified and analysed future priorities in a Group-wide
project. Talent management, communications and gender diversity training will be our
focal points.

In October 2012 we received our fifth consecutive Total E-Quality award. The
association of the same name recognises companies and organisations that promote
the abilities and qualifications of women.

We are a family-friendly company. In addition to the many part-time employ-
ment opportunities, we are continuously improving the availability of childcare. We
co- operate with an external service provider who advises our employees in Germany
with regard to selecting optimal childcare and helps find qualified childcare specialists.
As part of a new company agreement with our social partners, we have made it
easier for staff members to transfer for personal reasons. With these family-friendly
programmes, employees are able to change their place of work for important family or
health reasons more easily and quickly.

A.65 Work-family balance 1

Headcount

state-regulated parental leave

unpaid holiday for family reasons

Part-time employees 2

share of part-time employees (%)

1 includes employees at Deutsche Post AG.
2 excluding employees in the release phase of partial retirement.

2011

1,809

2,286

65,322

37.5

2012

1,718

2,150

62,523

37.0

Deutsche Post DHL Annual Report 2012

Group Management Report
Non-Financial Performance Indicators
Health and safety

Health and safety

Promoting employee health worldwide

A.66 Illness rate 1

2012

2011

7.6 %

7.4 %

1 all organisational units in germany.

We understand “health” the way it is defined by the World Health Organisation
(WHO): “a state of physical, mental and social well-being.” To maintain and promote the
health of our workforce, we have developed a Group-wide system that is closely tied to
risk management. Targeted initiatives and activities are implemented to improve our
employees’ health. Within our operations, Health Work Groups work together with
employees to identify where action is needed and implement specific measures locally.
This results in between 30,000 and 40,000 measures every year to promote occupa-
tional health – from sports activities to influenza vaccinations and to stress prevention.
In line with the social trend, the illness rate for 2012 in Germany rose slightly to 7.6 %
(previous year: 7.4 %).

Each year we honour exemplary health initiatives with our Corporate Health Award.

Our 2012 winners included initiatives in the United States and Taiwan.

Anchoring occupational safety more firmly

In the reporting year, road safety was again a central focal point of our prevention
efforts. We completely updated and expanded the informational and training materials
for our Global Road Safety programme. We also co-operated with domestic and inter-
national traffic safety organisations as well as other large companies.

We also pay particular attention to our delivery operations. In the reporting year, we
continued the Step by Step programme, which is intended to make our couriers more
aware of potential dangers.

In Thailand, DHL won the Zero Accident Award and the Best Enterprise Occupa-
tional Safety and Health Award for our holistic approach to the health and safety of
employees.

The certification and testing organisation TÜV Rheinland renewed the ISO 9001:2008
certification of our occupational safety organisation’s quality management system in the
reporting year.

A.67 Occupational safety 1

number of workplace accidents 2

accident rate (number of accidents per 1,000 employees per year)

number of working days lost due to accidents (calendar days)

Working days lost per accident

number of fatalities due to workplace accidents

1 includes employees of Deutsche Post AG.
2 accidents when at least one working day is lost, including accidents on the way to and from work.
3 adjusted.
4 as at 2 January 2013; subject to change if later reports received.

2011 3

12,864

2012 4

14,167

78.6

320,997

311,224

24.9

22.0

Deutsche Post DHL Annual Report 2012

Corporate responsibility

Reducing the impact of our business on the environment

Living corporate responsibility is a key component of our Group strategy. The
importance this has for our business activities is demonstrated in our Code of Conduct,
which is guided by the principles of the Universal Declaration of Human Rights and the
United Nations (UN) Global Compact. Moreover, we systematically take into account
the various interests of our stakeholders and work to reduce the impact of our business
on the environment. In doing so, we aim to strike a balance between our economic
goals and society’s requirements by putting our experience and global presence to good
use to help people and the environment. We concentrate above all on environmental
protection and we are committed to our responsibility as a corporate citizen.

Slight increase in C02 emissions due to stronger demand for air transport
We want to run a sustainable business. With our environmental protection pro-
gramme GoGreen we are anchoring this goal throughout the entire Group. Under
this programme we are reducing our dependence on fossil fuels, improving our CO2
efficiency and lowering costs. These efforts are also helping us to tap into new markets
and business opportunities. Furthermore, we help our customers achieve their own
environmental targets with “green” products. By the year 2020 we intend to improve
the CO2 efficiency of our own operations and those of our subcontractors by 30 % com-
pared with 2007.

We quantify our CO2 emissions based upon the principles of the GHG Protocol Corporate
standard. In our European air freight business, this also includes the requirements of the
European Union Emissions Trading System (EU ETS). In 2012, our direct (Scope 1)
and indirect (Scope 2) carbon emissions were approximately 5.4 million tonnes (pre-
vious year: 5.3 million tonnes). These emissions were a result of the fuel consumption of
our fleet and energy consumption in our buildings. Direct CO2 emissions rose slightly
despite the fact that our buildings used less energy and our road transport vehicles con-
sumed less fuel. This was due mainly to the increased demand for air transport, which
to a large extent we operate ourselves.

ghgprotocol.org/standards

A.68 CO 2 emissions, 2012

Total: around 5.4 million tonnes 1

15 % real estate

23 % road transport

62 % air transport

A.69 Fuel and energy consumption 1

1 scopes 1 and 2.

Consumption by fleet

air transport (jet fuel)

road transport (petrol, biodiesel, diesel, bio-ethanol, LPG)

road transport (biogas, CNG)

energy for buildings and facilities

2011

2012

1,019.1

476.4

1,059.0

472.3

1.4

2.2

3,317

3,172

million
kilograms

million litres

million
kilograms

million kilo-
watt hours

1 the presentation of the consumption data was aligned with our Corporate responsibility report.

dp-dhl.com/en/responsibility.html

The basis for calculating our CO2 emissions, the development of our CO2 efficiency
as well as detailed consumption data will be available in the Corporate Responsibility
Report, which we plan to publish in the middle of April 2013 on our website.

Deutsche Post DHL Annual Report 2012

Using our expertise and network for social responsibility
As part of our Group programme GoHelp, we support the UN with disaster manage-
ment, free of charge. At airports selected together with the UN, our professional aviation
experts help prepare staff members for disasters in multi-day training sessions known
as Get Airports Ready for Disaster (GARD). In the training sessions a risk analysis is
carried out and participants draft an airport surge capacity report. In the reporting year,
“GARD” training sessions were held at airports in Lebanon, Turkey and Indonesia.

With our DHL Disaster Response Teams (DRT s) we provide on-site support when
disaster strikes. Our worldwide network is made up of more than 400 volunteer logistics
specialists who are able to be deployed to a disaster area within 72 hours of receiving
the call from the UN. Once on site at the airport our DRT s support organisations with
the logistical handling of relief supplies. In 2012, our DRT s were deployed to Guatemala
after the earthquake and to the Philippines after the tropical storm.

As one of the world’s largest employers with a high demand for qualified employ-
ees, we have committed ourselves to improving the education and employability of young
people. We are a partner of the organisations Teach For All and SOS Children’s Villages.
Together we aim to help children and young people get a better start in their future. In
the reporting year, we supported organisations in 14 countries, including three new
partnerships with SOS Children’s Villages in Mexico, Kenya and Ghana.

As part of local partnerships, our employees supplement our financial support by
volunteering. For example, they give children and young people a look into their every-
day work life and help them make their own career choices.

With Global Volunteer Day and the Living Responsibility Fund we support our
employees’ volunteering activities. In the reporting year, around 62,000 employees took
part in more than 1,000 projects in 114 countries on Global Volunteer Day. These pro-
jects include a variety of volunteer activities at a local level. In addition, 104 projects
from the Living Responsibility Fund were supported in the reporting year.

The We Help Each Other (WHEO) fund enables employees to donate money for
colleagues affected by a natural disaster. In the reporting year, 183 employees were
supported with around €75,000.

Our sustainable performance is evaluated independently

International investors and analysts monitor and evaluate how sustainable a com-
pany’s business is. As a result of our commitment in the reporting year, we were again
listed in FTSE4Good and in the Carbon Disclosure Leadership Index. In addition, other
independent institutions also rated our activities: Oekom Research Corporate Rating
assessed us for the first time as a Prime Investment and we led the Transport & Logistics
sector in the Newsweek Green Global 500 Ranking. More detailed results will be pro-
vided in the Corporate Responsibility Report, which we plan to publish in the middle
of April 2013 on our website.

Group Management Report
Non-Financial Performance Indicators
Corporate responsibility

dp-dhl.com/en/responsibility/
disaster-management.html

dp-dhl.com/en/responsibility/
championing-education.html

dp-dhl.com/en/responsibility.html

Deutsche Post DHL Annual Report 2012

Procurement

A.70 Procurement expenses, 2012

Slight rise in expenditure

Volume: €9.5 billion

7 % Production systems
8 % network supplies

10 % real estate

11 % transport services

12 % air fleet

13 % ground fleet

15 % IT and communications

24 % services

strategic focus, page 100 f.

glossary, page 218

In the year under review, the Group centrally purchased goods and services having
a total value of approximately €9.5 billion (previous year: €9.1 billion). This figure no
longer includes material services in the area of real estate because Procurement has
reduced its activities in this area. Instead, the total includes transport services for the
first time. Although these services are generally procured by the divisions, Procurement
provided even greater support for these purchases in the reporting year.

Procurement helps the divisions to reduce expenditures and make cost-effective
investments. In the reporting year, it continued to support the area of Aviation. The
18 Airbus A 300-600 aircraft purchased in the previous year have been successively con-
verted to cargo aircraft. We also negotiated maintenance contracts for these aircraft in
the reporting year. As a result, the Group was able to save around €3 million; to date,
13 of the 18 aircraft have been put into operation. Furthermore, so-called “ACMI lease
agreements” (Aircraft, Crew, Maintenance, Insurance Leases) were concluded for nine
Boeing 737 cargo planes. This resulted in savings of around €4 million. The aircraft were
integrated into the DHL network.

The MAIL division was supported with the selection and order placement of new
sorting solutions. In the reporting year, eleven locations were equipped with additional
sorting technology. Procurement helped the GLOBAL FORWARDING, FREIGHT division
with its new Forwarding environment project, for example with the tenders for software
and system integrators.

In 2012, Procurement again focused on evaluating suppliers and developing the
Group’s relationships with them. This included, amongst other things, expanding the
financing and payment model Supplier Finance, which we have established in Germany
and other European countries. It was also introduced in the United States, South Korea
and Hong Kong in 2012. Since then, more than 100 suppliers have been participat-
ing. The Group benefits from this model because it allows the divisions to optimise
their working capital. Our suppliers also benefit, as the model opens up advantageous
financing options.

Centralised Procurement supports divisions

Procurement is a centralised function in the Group. The heads of Global Sourcing
and their 15 Corporate Category Managers work closely with four heads of regional
procurement organisations and report to the head of Corporate Procurement. This
structure allows us to both bundle the Group’s worldwide requirements and meet the
local needs of the business units.

We also offer procurement services provided by our operating divisions to custom-
ers with support from Procurement. In the reporting year, these primarily included
services in the areas of transport, packaging as well as maintenance, repair & operations.

In the reporting year, DP Fleet GmbH, the vehicle fleet management company in
Germany and France, as well as Partnerstore International, were transferred to Procure-
ment. Vehicle fleet management operated by the divisions outside of these countries
was not affected by this. By consolidating our expertise in vehicle procurement and
operations, we are even better able to meet the high demands of this area.

Deutsche Post DHL Annual Report 2012

Group Management Report
Non-Financial Performance Indicators
Research and development

dp-dhl.com/en/responsibility.html

Environmentally conscious procurement

We strive to take greater account of environmental aspects when procuring products
and services. The procurement teams responsible for the various regions and material
groups work together on this. In the reporting year, for example, Procurement and the
Real Estate Lease department jointly negotiated a more economical lighting technology,
with which the divisions will retrofit their locations.

As a logistics company, a low-emissions vehicle fleet plays a central role in our
efforts to protect the environment. In Germany, 1,324 new 3.5-tonne transporters and
575 Sprinters were put into operation, resulting in considerable reductions in nitrogen
oxide and soot particle emissions. In addition, Procurement assisted the divisions in pur-
chasing vehicles with alternative drive systems such as electric and hybrid technologies.
We describe the individual projects and the CO2 savings achieved in our Corporate
Responsibility Report, which we plan to publish on our website in the middle of April 2013.

Purchasing systems for efficient procurement

The use of IT applications to procure goods and services more efficiently increased
again considerably in the reporting year. Our GeT electronic ordering system, for instance,
was used mainly in Germany, the United States, Mexico and other European countries.
In the reporting year, we introduced the system in 14 countries in the Asia Pacific region
as well as in seven countries in Latin America. Further expansion is planned in Europe
and Latin America in 2013.

We also use e-sourcing to make our processes efficient and transparent. This allows

us to handle all the steps in the tender process electronically.

research and development

As a service provider, the Group does not engage in research and development
activities in the narrower sense and therefore has no significant expenses to report in
this connection.

Deutsche Post DHL Annual Report 2012

Customers and quality

Innovative technology translates into competitive advantage in the mail business

We operate a first-class, efficient and environmentally friendly nationwide transport
and delivery network in Germany consisting of 82 mail centres and 33 parcel centres that
process more than 64 million letters and more than 3 million parcels each working day.
In the reporting year, the high level of automation in our mail business, which is over
90 %, saw a further slight increase. In our parcel network, we have meanwhile increased
our overall sorting capacity by almost 30 % by upgrading existing facilities.

Our customers rate the quality of our services based on whether posted items reach
their destinations quickly, reliably and undamaged. We again achieved excellent results
in letter transit times within Germany: according to surveys conducted by Quotas, a
quality research institute, 95 % of the letters posted during our daily opening hours or
before final post box collections were delivered to their recipients the next day. In order
to ensure this level of quality in the long term, our quality management is based on a
system that is certified each year by TÜV Nord, a recognised certification and testing
organisation.

In the parcel business, items usually reach their recipients the next working day. This
is based on parcels that were collected from business customers and that were delivered
the next day. Since 2008, our internal system for measuring parcel transit times has been
certified by TÜV Rheinland.

For international letters, transit times are determined by the International Post
Corporation. Here we rank amongst the top postal companies. According to EU
specifications, 85 % of all cross-border letters posted within the EU must be delivered
within three days of posting. We exceeded this specification again significantly in the
reporting year.

Our E-Postbrief product meets high data protection and security standards as
described in the risk report. In 2012, we developed more user-friendly features for this
product: E-PostIdent – our real-time identification service – simplifies the online sale
of products that require identification, such as those with age restrictions. E-Postbrief
Komfortzahlung allows private customers to pay bills easily and securely from the com-
fort of home.

Since the beginning of 2012, the more than 20,000 Deutsche Post points of sale have
been operated exclusively by partners, the majority of which are retail stores. As a result,
the average weekly opening times of the approximately 13,000 retail outlets and more
than 7,000 sales points increased from 50 to 52 hours. The annual survey conducted
by Kundenmonitor Deutschland, the largest consumer study in Germany, also shows a
high acceptance of our partner retail outlets: over 92 % of customers are satisfied with
our quality and service (previous year: 90 %). In addition, impartial mystery shoppers
from TNS Infratest tested the postal outlets in retail stores approximately 30,000 times
over the year. The result showed that more than 93 % of customers were served within
3 minutes.

A central characteristic of the quality of our products is environmental protection. In
Germany, we employ a TÜV Nord-certified environmental management system in our
mail and parcel businesses. We offer private and business customers climate-neutral
shipping options with our GoGreen products. We are also testing vehicles with hybrid
and electric drive technology, as well as energy-saving lighting in our facilities.

opportunities and risks, page 93

Corporate responsibility, page 76

Deutsche Post DHL Annual Report 2012

Group Management Report
Non-Financial Performance Indicators
Customers and quality

strategic focus, page 102

dhl.com/mydhl

Service quality translates into competitive advantage in the express business

We want to offer our customers the best possible service quality. This objective places
high demands on our products, processes, infrastructure and employees. Therefore, we
keep a constant eye on the changing requirements of our customers and measure our
services by, for instance, using mystery shoppers and through direct dialogue with cus-
tomers on various media platforms. As part of our First Choice initiative, we work steadily
on improving our internal and external processes.

The new MyDHl online portal was launched in the reporting year. Using a single
login, private and business customers can access all DHL shipping services, which they
can book individually and directly. Small and medium-sized businesses benefit in
particular from the simplified procedures and the additional information, for example
regarding automatic tracking and tracing as well as exports. The portal is available in
more than 100 countries.

We use state-of-the-art quality control centres to track shipments worldwide and
dynamically adjust the related processes. Should unforeseen events occur, flight and
shipment routes can be altered immediately. At the quality control centres, our standard
service includes tracking all premium products – for example, Medical Express ship-
ments – until they are delivered. In the case of sensitive shipments, we also immediately
take all necessary measures to ensure that the items reach the recipient at the agreed time
and in the agreed quality. Our service quality is also appreciated by external institutions.
For instance, in the reporting year, we were awarded the title of Best Express Company
by the logistics portal arabiansupplychain.com in the United Arab Emirates.

Our operational safety, compliance with standards and the quality of service at
our facilities are reviewed regularly in co-operation with government authorities. More
than 200 locations have been certified by the Transported Asset Protection Association
(TAPA), one of the world’s most renowned safety associations, making us the leader
in this area. The certification extends to all central hubs and gateways, including the
North Asia Hub in Shanghai. In 2010, we began recording all certification processes
using a uniform system and managing them globally. Since then, we have achieved ISO
9001 certification in 34 European countries. In 2012, we expanded the certification
programme to the Americas and Asia Pacific. Now we are certified in 106 countries
worldwide. Moreover, we meet the fundamental ISO 14001 environmental management
standard in 27 European countries.

Customer proximity translates into competitive advantage in the freight forwarding
business

In an effort to better understand our customers’ expectations and in order to fulfil
their needs to their utmost satisfaction, we again surveyed more than 18,000 custom-
ers in 49 countries to find out how satisfied they are with our services. Those surveyed
account for 90 % of total revenue in the Global Forwarding business unit. The Freight
business unit surveyed more than 2,500 customers in 14 European countries. We carried
out a detailed analysis of the results and introduced measures to further improve our
products and services.

Deutsche Post DHL Annual Report 2012

strategic focus, page 102

Since we strive to a make sustainable improvements, we follow the First Choice
Way, which takes our successful First Choice methodology one step further and is based
upon the principle of continuous improvement. It is being entrenched in all our busi-
ness processes, in performance management as well as in employee and organisational
develop ment. In 2012, we trained an additional 5,700 employees in the First Choice Way
and completed 274 improvement measures, around one third of which were centred
around a specific customer.

Many customers have confirmed that they appreciate our process of continuous
improvement and benefit directly from it. For instance, our long-time customer
Colgate Palmolive Andina honoured us as their best co-operation partner. The Chinese
technology group Huawei has bestowed us with the “gold” award for the fifth time as a
result of our successful co-operation with them.

In our competence centres around the world, we have set up so-called “performance
dialogues” for the Automotive sector. One example of these dialogues led to an increase
in on-time deliveries from 60 % to 100 % for a customer in this sector, which exceeded
their expectations of 90 %.

In the Asia Pacific region, we started the Flexi-tank initiative to offer solutions
to customers in the Chemicals and Energy sectors that allow the shipping of large
quantities of non-hazardous liquids.

The DHL road freight subsidiary in the USA, Standard Forwarding, received the
status Partner in the Achieving Excellence Programme from John Deere, the global
leader in agricultural technology, for the seventh year in a row. The company rates its
suppliers based on quality, cost management, performance, technical support and speed.

Quality translates into competitive advantage in the supply chain business

In line with our Strategy 2015, we also want to be the provider of choice in the
SUPPLY CHAIN division. We therefore implement practices and methodologies that
provide our customers with the highest level of service and the most added value. We
use globally tested processes to allow us to offer our customers everywhere comparable
solutions and uniformly high service standards.

In order to measure and monitor the quality of our service, we have defined a
number of performance indicators. These include safety, productivity and inventory
accuracy. In 2012, we again achieved more than 95 % of our service standards worldwide.
Eight out of ten customers surveyed confirmed that DHL is their provider of choice in
the supply chain business.

With our Path to Quality programme, which we introduced in 2011, we are con-
stantly improving the already high quality of our services and thus ensuring the con-
sistency, transparency and simplicity of logistics processes. Customers recognise the
benefits of the results achieved using the Path to Quality system.

Deutsche Post DHL Annual Report 2012

Group Management Report
Non-Financial Performance Indicators
Brands

strategic focus, page 96 ff.

brands

A.71 Brands and business units

Brand

Division

brand area

MAIL

• Mail

Communication

• Dialogue
Marketing
• Value-added

services

• Press services
• Philately
• Pension service

EXPRESS

GLOBAL FORWARDING,
FREIGHT

• express

• global

Forwarding

• Freight

SUPPLY CHAIN

• supply
Chain

• global Mail
• Parcel

germany

sub-brand

• Williams lea

Brand management aligned with Group strategy
We align the Deutsche Post and DHL brands consistently with our group strategy,
with the aim of remaining the postal service for Germany (Die Post für Deutschland)
and becoming the logistics company for the world. This is why we work continuously
to improve the awareness, image and value of our brands.

Independent studies have again shown that we are succeeding: according to the
BrandZ study conducted by the market research institute Millward Brown, the value of
the DHL brand grew by 12 % in 2012 to US$7.6 billion. This put DHL in 100th place on the
list of the most valuable brands in the world. Millward Brown calculates the brand value
based on the current financial situation along with the contribution the brand makes to
the company’s business success.

In 2012, consulting company Semion Brand-Broker calculated Deutsche Post’s
brand value to be €13,067 million (previous year: €12,946 million). The 1 % increase in
value again ranks us number six amongst the most valuable German brands. Factors
analysed included financial value, brand protection, brand image and brand strength.

Employees are the best brand ambassadors

Our employees have an impact on our brand image every day. This is why we

support their important responsibility as brand ambassadors.

With the Extranet, which we launched at the end of 2011, we now reach more than
17,000 employees, most of whom do not work at a computer workstation. Beyond the
corporate news and information on offer, the platform now has over 400 internal discus-
sion groups. In 2012, Forum Corporate Publishing e. V. recognised Deutsche Post DHL’s
Extranet with the silver award in the category Digital Media Employee in the BCP Best
of Corporate Publishing Award.

Deutsche Post DHL Annual Report 2012

Group sports activities are the focus of the internal motivational platform known as
the Deutsche Post Fan Club. With this programme, we support employee participation in
recreational sports and provide sports clothing. We were able to reach 28,000 employees,
whether as active participants or as spectators, through these activities in the reporting
year. We also continued our sponsorship of the Deutsche Tourenwagen-Masters (DTM –
German Touring Car Masters) and use it in our internal and external communications.

E-Postbrief product and MeinPaket.de positioned in the world of sports

In addition to using the DTM, we communicate the services offered under the
Deutsche Post brand via our partnership with the Deutsche Fußball-Bund (DFB – the
German football federation). In the reporting year, we expanded our presence with
the German women’s national football team and the DFB Cup to include a partnership
with the German men’s national team. As a result, Deutsche Post is seen on stadium
banners and other advertisements at all high-profile DFB events. As in the previous year,
E- Postbrief was the main focus of our brand activities at DFB and DTM events. We also
raised awareness of our shopping portal MeinPaket.de at select matches.

Digital brand strategy developed for DHL

The growing popularity of digital forms of communication is opening up opportun-
ities for us to showcase the DHL brand over the long term. That is why the main focus
of our brand efforts for DHL in 2012 was to develop a global digital strategy. We want to
intelligently mesh the digital world with traditional communication. In the reporting
year, DHL continued its global, integrated brand campaign, which was designed as a long-
term strategy, as well as its global International Specialists campaign for express delivery.

Partnerships sustainably strengthen DHL brand

Our sponsorship activities are very effective in strengthening the reputation of our
brands. Our centrally managed DHL global partner programme showcased our brand
at 130 events in more than 40 countries in 2012. As the official logistics partner of
Formel1™, IMG Fashion Weeks, Volvo Ocean Race and the Leipzig Gewandhausorchester,
we achieved a strong international presence for the DHL brand and, at the same time,
proved our particular logistics expertise – whether transporting race equipment, fashion
collections, sailing yachts or valuable musical instruments.

FurtHer DeVeloPMents

report on post-balance-sheet date events

No further significant events

There were no significant events with material effects on the Group’s earnings,

financial position, and assets and liabilities after the balance sheet date.

Deutsche Post DHL Annual Report 2012

Group Management Report
Outlook
Opportunities and risks

outlooK

overall assessment of expected performance

Our strong position as market leader in the German mail and parcel business and in
nearly all of our logistics activities is the best possible basis for our further growth. We
expect consolidated EBIT to reach between €2.7 billion and €2.95 billion in financial year
2013 and the world economy to grow by approximately 3 %, though we anticipate that
the economy will pick up momentum as the year progresses. A similar development is
expected for world trade. The MAIL division is likely to contribute between €1.1 billion
and €1.2 billion to consolidated EBIT. Compared with the previous year, we expect an
additional improvement in overall earnings to between €2.0 billion and €2.15 billion in
the DHL divisions. At around €–0.4 billion, the Corporate Center / Other result should
be on par with the previous year. In 2013, operating cash flow will recover from the one-
time charges in the reporting year and benefit from the expected earnings improvement.

opportunities and risks

oPPortunitY anD risK-Controlling ProCesses

Uniform reporting standards for opportunity and risk-controlling processes

As an internationally operating logistics company, we are faced with numerous
changes. Our aim is to identify the resulting opportunities and risks at an early stage
and to manage them with the goal of achieving a sustained increase in enterprise value.
Our Group-wide opportunity and risk control system facilitates this aim. Each quarter,
our managers estimate the impact of future scenarios and evaluate the opportunities and
risks in their departments. Risks can also be reported at any time on an ad hoc basis. The
approvals required by the risk management process ensure that management is closely
involved at different hierarchical levels.

Our early identification process leads to uniform reporting standards for risk man-
agement in the Group. We make constant improvements to the IT application used for
this purpose. We also use a Monte Carlo simulation for the purpose of aggregating risk
in standard evaluations.

This stochastic model takes the probability of occurrence of the underlying risk and
rewards into consideration and is based on the law of large numbers. For each risk, one
million randomly selected scenarios are combined with each other from the distribution
functions for the individual risks. The resulting totals are shown in a graph of frequency
of occurrence, which thus acts as an indication of the probability of deviations from the
budget for each unit reviewed. The graph indicates a smaller range between the absolute
extreme scenarios within which the earnings for the division have a high probability of
falling. The following graph shows an example of such a simulation:

Deutsche Post DHL Annual Report 2012

A.72 Monte Carlo simulation

Frequency of occurrence
in one million simulation steps (incidence density)

bandwidth with 95 % probability

– aa € m

+ bb € m

+ zz € m

Deviation from planned EBIT

Planned EBIT
“Worse than expected”

“better than expected”

Most common value in one million simulation steps (“mode”)

A.73 Opportunity and risk management process

1 Identify and assess
assess

Define measures

analyse

identify

5 Control
review results

review measures

Monitor early warning indicators

Internal
auditors
review
processes

2 Aggregate and report
review

supplement and change

aggregate

report

3 Overall strategy / risk
management / compliance
Determine
Manage

4 Operating measures
Plan

implement

Divisions

opportunity and risk-controlling processes

board of Management

internal auditors

The most important steps in our opportunity and risk management process:

1 Identify and assess: Opportunities and risks are defined as potential deviations from
projected earnings. Managers in all divisions and regions provide an estimate of
our opportunities and risks on a quarterly basis and document relevant actions.
They use scenarios to assess best, expected and worst cases. Each identified risk is
assigned to one or more managers, who assess it, monitor it, specify possible pro-
cedures for going forwards and then file a report. The same applies to opportunities.
The results are compiled in a database.

Deutsche Post DHL Annual Report 2012

Group Management Report
Outlook
Opportunities and risks

2 Aggregate and report: The control units responsible collect the results, evaluate them
and review them for plausibility. If individual financial effects overlap, this is noted
in our database and taken into account when compiling them. After being approved
by the department head, all results are passed on to the next level in the hierarchy.
The “aggregate and report” step is complete when Corporate Controlling reports to
the Group Board of Management on the significant opportunities and risks as well
as any overall impact each division might experience. In addition, opportunities
and risks are aggregated for key organisational levels. We use two methods for this.
In the first method, we calculate a possible spectrum of results for the divisions
and add the respective scenarios together. The totals for “worst case” and “best case”
indicate the total spectrum of results for the division in question. Within these
extremes, the total “expected cases” shows current expectations. The second method
involves use of a Monte Carlo simulation, the results of which are regularly included
in the opportunity and risk reports to the Board of Management at the divisional
level.

3 Overall strategy: The Group Board of Management decides on the system that will
be used to analyse and report on opportunities and risks. The reports made by
Corporate Controlling provide the Board of Management with a regular basis of
information for the overall management of opportunities and risks.

4 Operating measures: As part of the strategy, the divisions determine the measures to
be used to take advantage of opportunities and manage risks. They use cost-benefit
analyses to assess whether opportunities should be taken and whether risks can be
avoided, mitigated or transferred to third parties.

5 Control: For key opportunities and risks, early warning indicators have been defined
that are monitored constantly by those responsible. Corporate Internal Audit has
the task of ensuring that the Board of Management’s specifications are adhered to.
It also reviews the quality of the entire opportunity and risk management operation.
The control units regularly analyse all parts of the process as well as the reports from
Internal Audit and the independent auditors with the goal of identifying potential
for improvement and making adjustments where necessary.

Internal accounting control and risk management system

(Disclosures required under section 315 (2), number 5 of the Handelsgesetzbuch

(HGB – German Commercial Code) and explanatory report)

Deutsche Post DHL uses an internal accounting control system to ensure that Group
accounting adheres to generally accepted accounting principles. This system is intended
to make sure that statutory provisions are complied with and that both internal and
external accounting provide a valid depiction of business processes in figures. All figures
are to be entered and processed accurately and completely. Accounting mistakes are to
be avoided in principle and significant assessment errors uncovered promptly.

The control system design comprises organisational and technical measures that
extend to all companies in the Group. Centrally standardised accounting guidelines
govern the reconciliation of the single-entity financial statements and ensure that inter-
national financial reporting standards (EU IFRS s) are applied in a uniform manner
throughout the Group. All Group companies are required to use a standard chart of
accounts. Often, accounting processes are pooled in a shared services centre in order
to centralise and standardise them. The IFRS financial statements of the separate Group
companies are recorded in a standard, SAP-based system and then processed at a central
location where one-step consolidation is performed. Other components of our control

Deutsche Post DHL Annual Report 2012

system include automatic plausibility reviews and system validations of the account-
ing data. In addition, manual checks are carried out regularly at a decentralised level
by those responsible locally (by a chief financial officer, for example) and at a central
level by Corporate Accounting and Reporting, Taxes and Corporate Finance at the
Corporate Center.

Over and above the aforementioned internal accounting control system and risk
management structures, Corporate Internal Audit is an essential component of the
Group’s controlling and monitoring system. Using risk-based auditing procedures,
Corporate Internal Audit regularly examines the processes related to financial report-
ing and reports its results to the Board of Management. Upstream and downstream
checks and analyses of the reported data are performed under chronological aspects.
If necessary, we call in outside experts, for instance in the case of pension provisions.
Finally, the Group’s standardised process for preparing financial statements using a cen-
trally administered financial statements calendar guarantees a structured and efficient
accounting process.

oPPortunities

Opportunities arising from market trends and our market position

Our business is impacted by a variety of external factors that offer us numerous

opportunities.

We believe that the global market will grow. Advancing globalisation means that
the logistics industry will continue to grow much faster than the individual national
economies and the world economy as a whole. This is especially true of Asia, where
trade flows will continue to increase both within the continent and to other regions. As
the market leader, our benefit from this increase will be above average based on our DHL
divisions. This also applies to regions such as South America and the Middle East, which
continue to see robust growth. We are likewise well positioned in the emerging econ-
omies of Brazil, Russia, India, China and Mexico (BRIC + M) and plan to take advantage
of arising opportunities in these markets.

The sustained trend towards outsourcing presents an additional opportunity for our
Group. Especially in times of economic uncertainty, companies need to reduce costs and
streamline business processes. This is why firms outsource activities that are not part
of their core business. Supply chains are therefore becoming more complex and more
international but are also more prone to disruptions. For this reason, customers want
stable, integrated logistics solutions, which is what we provide with our broad-based
service portfolio. We see growth opportunities and a clear competitive advantage in this
area, in particular due to the close co-operation of the DHL divisions.

Deutsche Post DHL Annual Report 2012

Group Management Report
Outlook
Opportunities and risks

glossary, page 218

The booming online marketplace represents another opportunity for us in that it is
creating demand for transporting documents and goods. The B2C market is experiencing
double-digit growth, particularly due to the rapid rise in digital retail trade. This has
created high growth potential for the national and international parcel business, which
we intend to tap into by expanding our parcel network.

Finally, greater environmental awareness on the part of our customers brings
opportunities for above-average growth. Customers want to improve their carbon
efficiency, which is why they are increasingly requesting energy-efficient transport and
climate-neutral products. We lead our sector in this area, offering carbon-neutral mail,
parcel and express products plus air and ocean freight transport.

Opportunities in the divisions
In the strategic focus section, we have described the market opportunities we see in
the various divisions and the strategies and goals we are pursuing to take advantage of
these opportunities.

Page 96 ff.

risKs

Risk categories and specific risks

The risks set out in the following are those which we presently consider to have a
significant, potentially negative, impact on our earnings, financial position and assets
and liabilities. They are not necessarily the only risks to which the Group is exposed.
Our business activities could also be adversely affected by additional factors of which
we are currently unaware or which we do not yet consider to be material.

Risks arising from the political and regulatory environment

Risks associated with the general business environment primarily arise from the fact
that the Group provides some of its services in a regulated market. A large number of
postal services rendered by Deutsche Post AG and its subsidiaries are subject to sector-
specific regulation by the bundesnetzagentur (German federal network agency), pursuant
to the Postgesetz (PostG – German Postal Act). This regulatory authority approves or
reviews prices, formulates the terms of downstream access and has special supervisory
powers to combat market abuse. This general regulatory risk could lead to a decline in
revenue and earnings in the event of negative decisions.

In 2011, the regulatory authority announced a benchmark decision specifying the
conditions that would apply in 2012 and 2013 to regulation under the price-cap proced-
ure for mail prices requiring approval. This stipulates that the general rate of inflation
and the expected productivity growth rate for Deutsche Post AG are the key factors
applicable to mail prices subject to approval. Prices must be lowered if the inflation
rate in the reference period is lower than the productivity growth rate specified by the
regulatory authority. In the year under review, the regulatory authority approved the
prices to be charged in 2013 for the products regulated under the price-cap procedure.

glossary, page 218

Deutsche Post DHL Annual Report 2012

As announced in June, the tax authorities modified certain tax assessments issued
to Deutsche Post AG in the third quarter of 2012. The resulting additional VAT payment
amounted to €482 million after deducting outstanding tax refund claims and was paid
by the end of the third quarter. The decision resulted from an extensive review of com-
plex issues pertaining to tax law and relates to the period from 1998 to 30 June 2010.
The amended law on VAT for postal services took effect the following day. The Group
had already recognised provisions for a large part of the additional VAT payment. In
addition, the tax authorities reviewed a number of postal services previously regarded
as VAT-exempt to determine whether they are subject to taxes retroactively. Although
varying interpretations of the facts are possible, including with respect to the application
of European and German VAT law, the Group has accepted the tax assessments. This
concludes all VAT matters in dispute for the period in question, provides legal certainty
and avoids drawn-out legal proceedings with uncertain outcomes.

Since 1 July 2010, as a result of the revision of the relevant tax exemption provi-
sions, the VAT exemption has only applied to specific universal services in Germany
that are not subject to individually negotiated agreements or provided on special terms
(discounts etc.). Deutsche Post AG does not believe that the legislative amendment fully
complies with the applicable specifications of European Community law. Due to the
legal uncertainty resulting from the new legislation, Deutsche Post AG is endeavouring
to clarify certain key issues with the tax authorities. Although Deutsche Post AG is
implementing the required measures to a large extent, the differing legal opinions on
the part of Deutsche Post AG and the tax authorities will be judicially clarified.

Risks arising from market and sector-specific conditions

In addition to the regulatory environment, market and sector-specific conditions

have a significant effect on the performance of our Group.

Our business is closely linked to the growth of the international economy and the
performance of the logistics market – a situation that presents opportunities, but also
entails risk. Recessive tendencies in the general economy and volatile financial markets
act to reinforce uncertainty regarding future market figures and impact our business.
Risk factors stem in particular from the sovereign debt crisis in the euro zone and
uncertainty about future taxation and spending policies in the United States.

We counteract this dependency by constantly improving our processes, identifying
trends of the future early on and closely following market trends. Despite the volatile
climate, demand for logistics services rose in 2012 and our revenues increased accord-
ingly. However, we cannot rule out the possibility of an economic downturn in specific
regions and a stagnation or decrease in transport quantities.

Thanks to our sound preparations, the experience we gathered during the last eco-
nomic crisis and our global presence, we regard the likelihood of market conditions
significantly affecting our forecast earnings as low.

Deutsche Post DHL Annual Report 2012

Group Management Report
Outlook
Opportunities and risks

Security risks

According to security agencies, organised crime and terrorism present particularly
high risks for western corporations. However, no specific threats to people, institutions
or enterprises are known to us at present. We nonetheless share the assessment of the
authorities and take the heightened security risk seriously. For this reason, we analyse
global threat levels on an ongoing basis and conduct regular reviews of our security
concepts, adapting them where necessary. We also have various programmes used to
protect sensitive employee and customer data. In this manner, the Group complies with
its duty of care and lowers the risk of liability.

Deutsche Post DHL’s security concepts fulfil the statutory requirements, as con-
firmed by numerous reviews by the authorities. Moreover, we shall continue to work
together with all relevant security agencies, air traffic authorities, representatives of
national legislative authorities and industry associations in order to ensure a high level
of security and a low probability of any significant incidents occurring. Not only shall
we comply in full with the security guidelines and regulations enacted globally or by
individual countries or authorities, we shall also add our own high standards to them.
We intend to make a contribution to further improving all aspects of security in the
interest of our customers, business partners and employees.

Risks arising from corporate strategy

Over the past years, the Group has ensured that its activities are well positioned in
the world’s fastest growing regions and markets. We have also created efficient structures
in all areas to allow us to flexibly adapt our capacities and costs to demand as a pre-
requisite for lasting, profitable business success. With respect to the strategic orientation
of the Group, we are now focusing on our core competencies in the mail and logistics
businesses with an eye towards growing organically and simplifying our processes for
the benefit of customers.

In the MAIL division, we are responding to the challenges presented by the structural
change from a physical to a digital business. We have counteracted the risk arising from
changing demand by expanding our range of services. Due to the e-commerce boom,
we expect our parcel business to continue growing robustly in the coming years and are
therefore extending our parcel network. We are also expanding our range of electronic
communications services, securing our standing as the quality leader and, where
possib le, making our transport and delivery costs more flexible. We follow develop-
ments in the market very closely. Although customer demand will change significantly
over the long term, we regard the risk to successful operations in the MAIL division as
low due to the measures introduced.

In the EXPRESS division, our future success depends above all on general factors
such as trends in the competitive environment, costs and quantities transported. After
having spent recent years successfully restructuring our business and substantially
improving cost structures, we are focusing on growth in our international business. We
anticipate an increase in shipment volumes on routes to and from Asia in particular.
Based on this assumption, we are investing in our network, our services, our employees
and the DHL brand. Against the backdrop of the past developments and the overall
outlook, we do not see any unusual strategic risk for the EXPRESS division.

Deutsche Post DHL Annual Report 2012

In the GLOBAL FORWARDING, FREIGHT division we purchase transport services
from airlines, shipping companies and freight carriers rather than providing them our-
selves. As a result, in a worst-case scenario there is a risk that we shall not be able to pass
on all price increases to our customers. The extent of the risk essentially depends on the
trend in the supply, demand and price of transport services as well as the duration of
our contracts. Our comprehensive knowledge in the area of brokering transport services
helps us to minimise risk and take advantage of available opportunities.

Our SUPPLY CHAIN division provides customers in a variety of industries with solu-
tions along the entire logistics chain. Our success is highly dependent on our custom-
ers’ business trends. Since we offer customers a widely diversified range of products
in different sectors all over the world, we can diversify our risk portfolio and balance
out the incumbent risks. Moreover, our future success also depends on our ability to
continuously improve our existing business and to grow in our most important markets.

Risks arising from internal processes

Logistics services are generally provided in bulk and require a complex oper-
ational infrastructure with high quality standards. To consistently guarantee reliability
and on-time delivery, processes must be organised so as to proceed smoothly with no
technical or personnel-related glitches. Any weaknesses with regard to posting and
collection, sorting, transport, warehousing or delivery could seriously compromise
our competitive position. We therefore adapt all processes to current circumstances as
needed. We also take preventive measures to guard against disruptions or malfunctions
in our operational processes. Should disruptions nonetheless occur, contingency plans
will go into effect to minimise the consequences.

Overall, we regard the probability that the Group will experience significant effects
due to business interruptions as low. In addition, some risks from interruptions to
business are reduced by our insurance policies. We furthermore use our First Choice
methodology to continuously improve our processes and align them even more closely
to the requirements of customers. Should this involve capital expenditure, the Board of
Management decides on any sums in excess of €25 million. Board of Management com-
mittees make decisions on investments of more than €10 million, with a lower threshold
of €5 million applying to Corporate Center / Other. The Board of Management members
are regularly informed of investment decisions so that they can identify any significant
risk early and take the necessary countermeasures.

As a service provider, we do not conduct research and development in the narrower

sense. There are therefore no material risks to report in this area.

Risks arising from information technology

Security of our information systems plays an important role for us. The Information
Security Committee, a subcommittee of the IT Board, has defined standards, procedures
and guidelines based on ISO 27001, the international standard for information security
management. In addition, Group Risk Management, IT Audit, Data Protection and
Corporate Security monitor and assess IT risk on an ongoing basis. The goal is con-
tinuous IT system operation and the prevention of unauthorised access to our systems
and databases.

strategic focus, page 102

Deutsche Post DHL Annual Report 2012

Group Management Report
Outlook
Opportunities and risks

Our processes can only run seamlessly if our essential IT systems are always avail-
able. To ensure this, we have designed our systems to protect against complete system
failures. In addition to third-party data centres, we operate two central data centres in
the Czech Republic and Malaysia. Our systems are thus geographically separate and
can be replicated locally.

Access to our systems and data is limited. Employees can only access the data they
need to do their job. All systems and data are backed up on a regular basis and critical
data are replicated across data centres.

All software is updated frequently to address bugs, close potential gaps in security
and increase functionality. We employ a patch management process, a defined proce-
dure for managing software upgrades, to control risks that could arise from outdated
software or from software upgrades.

We make all efforts to manage the low-probability, high-impact incidents in order
to provide the high level of service that our customers have come to expect. Despite
these measures, an element of risk involving medium to high financial consequences
cannot be ruled out entirely.

Security is our pledge for the E-Postbrief product. All attempts to attack the soft-
ware have been repelled to date. In 2012, the product passed its second surveillance
audit. This annual audit is carried out by the German Federal Office for Information
Security in accord ance with ISO 27001. In addition, the Unabhängiges Landes zentrum
für Daten schutz Schleswig-Holstein (Schleswig- Holstein independent data protection
centre) certified that the E-Postbrief product complies with data protection regulations.

Risks arising from environmental management

Our Group-wide risk management system also monitors environmental policy
developments. At present, we are not aware of any environmental risks that significantly
impact the Group’s earnings, financial position and assets and liabilities.

Risks arising from human resources

It is the motivation and competence of our employees that make a good impression
on our customers and thus shape our long-term success. Demographic change and in-
creased competition for qualified specialists and executives mean that the pool of poten-
tial young talent is becoming smaller, particularly in our core market of Germany. The
risk therefore exists that we may not be able to recruit and retain a sufficient number of
suitable employees. We plan to take various measures to decrease this risk. For example,
we place great importance on providing a motivating work environment and suitable
professional and employee development programmes. The results of our employee survey
testify to our progress in this area: employee approval ratings for “working conditions”
improved by one percentage point to 77 %, and the ratings for “learning and develop-
ment” even rose by two percentage points to 70 %.

employees, page 73

Deutsche Post DHL Annual Report 2012

employees, page 72

Health and safety, page 75

note 47

In many countries, the age structure and social structures are undergoing a notable
shift. To adequately identify and counteract the resulting risk relating to employees’ work
capacity and ageing, we have developed an analysis and planning instrument known as
Strategic Workforce Management, which supplies strategically well-founded answers
based on fact.

The generations Pact entered into by Deutsche Post AG with the trade unions is
geared specifically towards demographic conditions in Germany. The Generations Pact
ensures that older employees can remain on the job whilst at the same time improving
employment opportunities for young people.

In 2012, we paid particular attention to the share of women in management pos-
itions. As part of our Vacancy Commitment, we plan to fill 25 % to 30 % of all manage-
ment positions becoming vacant with women in the future.

According to estimates from the United Nations and the World Economic Forum,
there is a risk of chronic, i. e., non-contagious, disease increasing substantially all over
the world. We are responding to this risk with a health management programme, which
we continuously update.

Although we find the financial impact of these risks to be moderate, we see the

probability of occurrence as low due to the measures we have implemented.

Financial risks
We report on the management of financial risks in the notes to the consolidated
financial statements. We do not consider the risks described therein to represent a threat
to the continued existence of the Group as a going concern.

Risks from pending legal proceedings

On 5 November 2012, the Bundeskartellamt (federal cartel office) initiated proceed-
ings against Deutsche Post AG based on suspicion of abusive behaviour with respect to
agreements on mail transport with major customers. Based upon information from
Deutsche Post AG’s competitors, the authorities initially suspected that the company had
violated the provisions of German and European antitrust law. Deutsche Post AG does
not share this opinion. However, should the authorities find their suspicions confirmed,
they may require Deutsche Post AG to refrain from certain acts or impose fines.

The European Commission’s state aid ruling of 25 January 2012 concluded the for-
mal investigation that it had initiated on 12 September 2007. In its review of the funding
of civil servants’ pensions, the European Commission concluded that Deutsche Post AG
had received illegal state aid. It said that the pension relief granted to Deutsche Post AG
by the Bundesnetzagentur during the price approval process led to Deutsche Post AG
receiving a benefit, which it must repay to the Federal Republic of Germany. The
Commission also stated that the precise amount to be repaid was to be calculated by
the Federal Republic. In a press release, the European Commission had referred to an
amount of between €500 million and €1 billion. Deutsche Post AG is of the opinion
that the Commission’s decision of 25 January 2012 cannot withstand legal review and
has submitted an appeal to the European Court of Justice in Luxembourg. The Federal
Republic of Germany has likewise appealed the decision.

To implement the state aid ruling, the federal government on 29 May 2012
called upon Deutsche Post AG to make a payment of €298 million, including interest.
Deutsche Post AG paid that amount to a trustee on 1 June 2012 and appealed the recov-
ery order. The payment made was reported solely in the balance sheet under non-current

Deutsche Post DHL Annual Report 2012

Group Management Report
Outlook
Opportunities and risks

note 50

Financial position, page 42 f.

assets; the earnings position remained unaffected. The European Commission has thus
far not expressed its final acceptance of the calculation of the state aid to be repaid. It
cannot be ruled out that Deutsche Post AG will be required to make a higher payment.
More information about the state aid investigation and other legal proceedings is

provided in the notes.

Insurable risks

Our financing and insurance strategy also enabled us to make significant savings in

2012. It separates insurable risk into two groups:

The first group comprises risks with a high probability of occurrence and low indi-
vidual cost. These risks are insured via what is known as a captive, an insurance company
owned by the Group that is able to insure such risks at a lower cost than third-party
insurers. The majority of our insurance expenditure is incurred for this risk group, which
along with lower costs offers other advantages. Costs remain stable as the Group is less
affected by changes in the availability and price of outside insurance. We receive reliable
data upon the basis of which we can analyse risk with a high probability of occurrence
and low individual cost. We can then set minimum standards and targets for such risk.
The second group consists of risks that have a low probability of occurrence but
could entail high losses, such as air transport risks. These risks are transferred to third-
party insurers.

oVerall assessMent oF risK Position

No foreseeable risk to the Group

International economic output has a significant impact on the performance of the
logistics market and thus generally affects our revenue and earnings. However, the
strengths of our business model are coming to the fore in the current volatile environ-
ment. Deutsche Post DHL is well positioned in terms of its operations. Strategically,
the Group is positioned to benefit from momentum on the markets. In previous years,
we further improved our cost structures and made them more flexible. In Germany,
our future corporate profits could be affected by changes in the regulatory conditions
pertaining to the domestic mail market. This assessment is also reflected in the credit
ratings awarded by the ratings agencies.

To assess the overall risk, we evaluate scenarios for the individual risks and
opportunities. We take the sum of the best case and worst case scenarios to calculate
the total spectrum of results for each Group division. The sum of the expected cases of
occurrence indicates the result currently estimated by those in charge. The Monte Carlo
simulation additionally takes the probability distribution of the individual opportunities
and risks into account.

On the whole, based on the Group’s early warning system and in the estimation
of the Board of Management of the Group, in the past financial year there were no
identifiable risks for the Group which, individually or collectively, cast doubt upon the
Group’s ability to continue as a going concern, nor are any such risks apparent in the
foreseeable future.

Deutsche Post DHL Annual Report 2012

Customers and quality, page 80 ff.

shares, page 34

employees, page 73

strategic focus

CorPorate strategY

Strategy 2015 reaches half time

In 2009 we presented our Strategy 2015, which pursues three key objectives: we
want to become the provider of choice for customers, an attractive investment for share-
holders and the employer of choice for our staff.

In the reporting year, significant progress was achieved in all three objectives, which
is reflected, for example, in customer satisfaction rates, the development of our share price
and our financial figures as well as the encouraging results of our annual employee survey.
Our successes in these areas result from a combination of the operational strength
of our divisions, market developments and global trends, all of which had a positive
impact on our business. With an eye towards the goals we have set for 2015, we see three
key strategic approaches: a strong divisional focus, Group-wide initiatives that leverage
our operating business and a unified corporate culture and value set.

A.74 Strategic approaches

Divisional focus

MAIL

EXPRESS

GLOBAL FORWARDING, FREIGHT

SUPPLY CHAIN

Group-wide initiatives

Innovations

Infrastructure

Go to market

Unified corporate culture

Deutsche Post DHL Annual Report 2012

Group Management Report
Outlook
Strategic focus

strategY anD goals oF tHe DiVisions

A.75 Strategic priorities by division

Markets

Customers

employees

MAIL

EXPRESS

GLOBAL FORWARDING, FREIGHT

SUPPLY CHAIN

• use online competitive

advantage.
• E-Postbrief.
• online advertising.
• europe’s largest platform

for online targeting.

• our own online shopping
portal, MeinPaket.de.

• use strong position in growth

markets.

• Focus markets: BRIC + M.
• strengthen intra-regional

• Continuously expand global
ground and air network.

trade in the americas region.
• expand presence in the asia

Pacific region.

• improve network in sub-

saharan africa.

• Deepening expertise in

focus sectors and strategic
products.

• ensuring knowledge exchange

on best practices across
regions and business units.

• best service and highest
quality at fair prices.
• state-of-the-art sorting

• Continuous customer dia-

logue along all interaction
points.

technology and IT in the mail
network.

• Quality control centres guar-
antee reliability and speed.

• adapt parcel network to

increasing volumes.

• largest network of fixed-
location retail outlets
in germany.

• new products and services:
e. g., DHL DOOR-TO-MORE and
Cool LCL.

• expand expertise in specific

sectors.

• Continuously expand and

refine network and processes.
• new LCL lanes between China,

south Korea and the USA.

• Continuously increasing our
own performance, efficiency
and competency.

• globally focused teams offer
comprehensive solutions
along the supply chain aimed
at simplifying customers’
business processes.

• innovative generations Pact.
• state-of-the-art tools.
• occupational health and

safety.
• Childcare.

• “Certified international

specialist” (CIS) training pro-
gramme for all employees.
• new function-specific training
modules such as “security”
and “customer service”.

• strategic NFE project.
• Forward-looking operating

model with efficient processes
and modern IT.

• globally harmonised and
integrated organisation.

• enhancing leadership

qualities and employee
commitment.

• attracting new talent and
retaining and developing
existing talent.

Profitability

• Make network costs more

• Continuously monitoring

• Continuously grow above

• improving existing and new

flexible.

costs.

• greater efficiency and lower
costs through a new parcel
production system.

• structuring prices as required

by economic factors.

the market average.
• improve profitability in
sub-saharan africa.

business on an ongoing basis.

• Managing and significantly

lowering costs.

• Profitable growth in key
sectors and countries.

Deutsche Post DHL Annual Report 2012

MAIL division

The following strategic approaches are how we aim to meet both today’s and tomor-
row’s challenges. Our central goal is to make a stable and sustainable contribution of at
least €1 billion to the Group’s earnings.

• Making costs more flexible: To achieve this goal, we are adapting our networks to
changing market conditions and making costs more flexible. We cut costs wherever
possible and sensible. We also retain the high quality of our services and protect the
environment. Ideally, we search for solutions that meet several goals at once: a new
generation of machines in our mail centres, for instance, not only raises the level of
automation and quality but also lowers production costs and carbon dioxide (CO 2)
emissions. In our parcel business, a new production system allows us to sort and
transport parcels more efficiently, saving costs along the way.

• Providing the highest quality to our customers: We want to offer our customers the best
service at the highest level of quality and at fair prices. Therefore, we are modern-
ising the sorting equipment and IT architecture in our mail network on an ongoing
basis. We are also investing in our parcel network and adapting it to increasing
volumes on an ongoing basis. In the future, we want to deliver 95 % of all items sent
in Germany to customers the next day. Moreover, our customers receive real-time
track and trace data and we are doing this with the environment in mind: the majority
of our delivery services in Germany will be completely carbon neutral in the future.
Proximity to our customers is important to us. We operate by far the largest network
of fixed-location retail outlets in Germany, consisting of over 20,000 outlets and
sales points. This includes our network of around 2,500 Packstations and around
1,000 Paketboxes. We are also expanding our successful co-operation with retailers.
• Motivating our workforce: The key to high quality and high performance are happy
and dedicated employees. The current collective agreement in Germany established
an innovative generations Pact. Furthermore, we demonstrate how much we value
our people by equipping them with state-of-the-art tools, counselling them on
health issues and, at some locations, making childcare available.

• Tapping into new online markets: We are taking advantage of our expertise in physical
communications to offer competent digital communications. The internet is already
strongly facilitating customers’ access to our services, allowing them to calculate
and purchase postage and also locate retail outlets and Packstations online and by
mobile telephone. We are also investing in future growth areas in all our businesses:
beyond our E-Postbrief product, we are active in the growing industry of online
advertising. We operate Europe’s largest platform for targeting (online advertising
space marketing), provide the largest online German marketplace for journalistic
content and are the first parcel delivery service in Germany to operate its own
shopping portal. In addition, we are continuously exanding our online offering to
include new industries, such as the shipment of food.

Corporate responsibility, page 76

employees, page 72

glossary, page 218

MeinPaket.de

Deutsche Post DHL Annual Report 2012

Group Management Report
Outlook
Strategic focus

strategic focus, page 102

EXPRESS division

In 2010, we introduced our FOCUS strategic programme, which involves four areas:
• Employee motivation: Our employees are very important to us and constitute our
main competitive advantage in retaining current customers and winning new ones.
The Certified International Specialist (CIS) training programme ensures that all
our employees have the requisite knowledge of the international express business
at their disposal. In the year under review, we added new modules such as “ security”
and “customer service”. Training is carried out for specific functions as well as on a
cross-functional basis. This adds to mutual understanding and reinforces the team
atmosphere and loyalty to the division. In addition, we regularly honour employees
who have proved to be International Specialists through special achievements.
• Service quality: Our strengths lie in the proximity to our customers and our ongoing
improvement. We are optimising our workflows to make us the provider of choice
when it comes to speed, reliability and cost-efficiency. At our quality control centres,
we track shipments globally and adapt processes dynamically to enable us to guar-
antee quick delivery, even in the event of unforeseen circumstances. Reliability and
speed are vital to our position as experts in international shipping.

• Customer loyalty: The customer is always the focus of attention of our approximately
100,000 employees. We place great value on customer opinion and make it as easy
as possible for our customers to give feedback on our performance, whether via
conventional customer service or in-person surveys. Moreover, we use our First
Choice methodology to constantly review customer behaviour and customer response
and to draw the necessary conclusions, starting with the customer’s very first contact
with the call centre, internet site or sales staff all the way to delivery of the shipment
to the recipient and finally to invoicing.

• Profitability: To ensure a stable earnings contribution and growth over the long term,
we make sustainable investments in our business. We are expanding our hubs and
gateways so that we can respond to volume growth. We are adding to our aircraft
fleet to offer customers additional and faster flight connections. Moreover, we con-
tinually monitor costs, improve processes and structure our prices as required by
economic factors. Detailed reporting systems supply us with the relevant data and
thus support profitability management at all levels and in all countries.

Deutsche Post DHL Annual Report 2012

GLOBAL FORWARDING, FREIGHT division

We are already well positioned in our markets due to our global product offering in
air and ocean freight and in overland transport. We aim to continuously achieve growth
that exceeds the market average and to consolidate our leading position. To achieve this
goal, we pursue three approaches:

Developing new solutions for our customers

We are constantly developing new products and services. Since June 2012 we have
been offering DHL DOOR-TO-MORE, a door-to-door delivery service from the Asia
Pacific region, to a number of destination markets in Europe. The product links our
intercontinental freight traffic with our comprehensive overland transport network in
Europe. It shortens transit times for our customers by offering streamlined and seam-
less operations. With Cool LCL we now transport smaller volumes of temperature-
sensitive goods with a seamless cold supply chain, meeting the demand for the delivery
of temperature- sensitive food items.

In addition, we are expanding our expertise in specific sectors. In the Automotive
sector, our GLOBAL FORWARDING, FREIGHT division serves most of the world’s leading
original manufacturers and their most important suppliers. By sharing our expertise and
industry know-how internationally, we are developing and improving sector- specific
solutions. In addition, we are setting up a cross-divisional DHL global community to
serve customers in the Chemicals sector. Emerging markets, increasing regulations and
the responsibility for controlling future CO 2 emissions have made matters more complex
for freight forwarders.

Building up a comprehensive transport network

For a freight forwarding company as large as ours, it is essential to continuously
expand and optimise our network and operations. We continue to focus on the growing
markets of Brazil, Russia, India, China and Mexico. In the Americas region, we have
strengthened intra-regional trade; in the Asia Pacific region we have expanded our
presence in China, India, Indonesia and Vietnam. In Africa, sub-Saharan countries
are experiencing rapid growth. We are extending our network and, at the same time,
focusing on improving our profitability in the region.

Since we consolidated the network that links Singapore, Thailand and Malaysia
last year, we now offer customers flexible, secure and rapid overland transport options.
We opened new LCL lanes to connect China and South Korea with North, Central and
South America.

In the Freight business unit, we are making a concerted effort to improve our net-
work and our sales organisation. Since 2012, we have now also been offering our services
in Kazakhstan.

Simplifying and standardising processes

In the Global Forwarding business unit, the strategic project New Forwarding
Environment (NFE) picked up significant speed during the reporting year. The goal
is to develop a forward-looking operating model with efficient processes and state-of-
the-art IT systems. NFE is intended to further underpin our position as industry leader.

glossary, page 218

100

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Outlook
Strategic focus

strategic focus, page 102

We are increasing the transparency and quality of data for sales volumes, customer
figures, capacities, operations and freight. This way we can manage our processes
better, standardise products and offer modular services. In the future we intend to have
one, globally harmonised and unified organisation with dedicated customer service.
Customers will benefit from shorter response times, products tailored to their needs
and targeted communication.

The plan is to realise the NFE project within the entire Global Forwarding business

unit in the next two to three years.

SUPPLY CHAIN division

Our Growth Through Excellence strategy is aimed at improving our existing busi-

ness on an ongoing basis and achieving profitable growth in our key sectors.

1 Continuous improvement: We have established three programmes to continuously
increase our performance, efficiency and competence. The first of these, known
as Operations Excellence, promotes operational and technical standards aimed at
guaranteeing the sustainability of our performance. We also apply the proven First
Choice methodology to sustain the achievements we have realised and improve on
them even further. Our Cost Leadership initiative is intended to reduce costs signifi-
cantly and to manage them effectively in order to increase our overall profitability.
We achieve this by leveraging purchasing efficiency, operating discipline and best
practices. We thus succeeded in further reducing our direct costs in 2012. With our
third programme, Organisational Capability, we seek to develop leadership qualities
and enhance employee commitment. We want to attract new talent and retain and
develop our existing talent. To this end, we have launched a top talent management
programme.

2 Profitable growth: Our Profitable Growth pillar also consists of three initiatives.
In the Sector Focus programme, we continuously deepen our expertise in our
sectors of Automotive, Consumer, Energy, Life Sciences & Healthcare, Retail and
Technology. Dedicated global sector teams offer our customers comprehensive
sector- specific solutions along the entire supply chain and ensure an exchange of
knowledge on best practices across regions and business units. In our Strategic
Products Replication initiative, we develop and reproduce logistics solutions aimed
at simplifying customers’ business processes. In doing so, we apply our proven
standards and practices. One example is our Technical Services offering. Technical
Services refers to processes that are integrated into the respective supply chain
solutions and which we use to shorten repair cycles and thus notably reduce our
technology customers’ warehouse and transport costs. Thus far, in addition to
Technical Services, we have replicated the following strategic products worldwide:
Airline Business Solutions, E-Fulfilment, Environmental Solutions, Lead Logistics
Provider, Life Sciences & Healthcare Platform, Maintenance, Repair & Operations
and Packaging Services. With our Sales Effectiveness programme, we continuously
improve the performance of our sales organisation by bolstering sales processes and
customer support, learning to better understand our customers’ business objectives
and inquiring regularly as to their satisfaction.

Deutsche Post DHL Annual Report 2012

101

grouP-WiDe initiatiVes

Group-wide initiatives complement business strategies

The business strategies of our divisions provide the basis for our Group strategy.
Cross-divisional initiatives, which are aimed at increasing the satisfaction of our cus-
tomers, employees and investors, complement these strategies.

• DHL Customer Solutions & Innovation: In order to deliver on our customer promise and
to bundle all cross-divisional DHL activities, we have merged our key account manage-
ment, Global Customer Solutions (GCS), our innovation unit, DHL Solutions &
Innovations (DSI) and our strategic sector management. This allows us to offer innova-
tive and sector-specific solutions from a single source and to give our customers a
competitive advantage. In the reporting year, this unit supported 107 customers with
a total annual revenue of around €9 billion. Compared with the divisions, this unit
is seeing faster revenue growth.

• First Choice Way: Thus far, our Group-wide initiatives to enhance service quality and
customer centricity have focused on using uniform instruments to improve internal
processes. In 2012 we developed First Choice into a management approach, with
which we support decentralised change and decision-making processes. More than
300 of these expanded initiatives were implemented in the reporting year.

• BRIC + M: We have a high presence and strong growth potential in the emerging
economies of Brazil, Russia, India, China and Mexico (BRIC + M). The Group’s Board
of Management receives regular updates on our business performance in these
countries. In the summer of 2012, our CEO also spent several weeks on a trip to
China to learn about the business conditions and customer requirements there.
• Personnel: Despite the demographic change and a shortage of skilled professionals,
in the future we wish to continue to build a management team staffed by local
personnel, who can respond quickly to the conditions on the ground. We promote
diversity within the Group, improve co-operation between the divisions and sup-
port cross-divisional career moves. We also want to increase the share of women in
executive positions.

• IT: We are convinced that in the future IT will be a key value driver for the logistics
business. Under the direction of our CEO, the Group-wide IT Board has passed
measures that will make our IT an even greater competitive advantage in the future.
These include uniform reporting systems, security standards and innovative appli-
cations.

• Global Business Services: We consolidated the internal services that support the
entire Group, including Accounting, IT and Procurement, into our Global Business
Services. This allows us to make even more efficient use of our resources as well as
achieve savings and generate additional revenue. We shall continue to expand this
potential in the coming years.

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Future economic parameters

Corporate responsibility, page 76 f.

CorPorate Culture

Further developing a unified corporate culture

As a unifying element, our corporate culture is a key factor for success. In order
to harmonise this culture even more across our divisions, we developed an integrated
management approach in 2012. The approach sees our executives providing strategic
direction and understanding, supporting and working with others on common goals,
and doing the right thing based upon a clear set of values. In the reporting year, this
approach was presented to 375 executives within the Group in multi-day training
sessions. Another 1,500 executives are scheduled to receive this training.

Our corporate responsibility initiatives represent one of the cornerstones of our
corporate culture. These initiatives provide common values for our employees that go
beyond economic aspects. Worthy of note in this respect are our goteach, goHelp and
gogreen programmes. Furthermore, our Global Volunteer Day has been extremely well
received around the world, bringing together our employees for one common goal: to
help others.

Future organisation

No material changes to the organisation

No material changes to the Group’s organisational structure are planned for finan-

cial year 2013.

Future economic parameters

Global economy stabilises after weak start to the year

At the beginning of 2013, the world economy is in an uncertain position and sub-
ject to a number of risks. The EMU sovereign debt crisis persists. In the United States,
political bodies have not yet come to a comprehensive agreement on future taxation
and spending policies and the budget ceiling has not yet been raised. If the negotiations
are not successful, the US could fall into a recession with serious consequences for the
global economy. Averting this risk and continuing to keep the EMU sovereign debt crisis
in check are key factors in enabling global growth. Growth is likely to be driven by the
emerging economies in particular. The International Monetary Fund (IMF) expects an
increase in global economic output of 3.5 % in 2013. Global trade is anticipated to see
an even stronger upturn (IMF: 3.8 %, OECD: 4.7 %).

Deutsche Post DHL Annual Report 2012

103

A.76 Global economy: growth forecast

World trade volumes

Real gross domestic product

World

industrial countries

emerging markets

Central and eastern europe

CIS countries

emerging markets in asia

Middle east and north africa

latin america and the Caribbean

africa south of the sahara

2012

2.8

2013

3.8

3.2

1.3

5.1

1.8

3.6

6.6

5.2

3.0

4.8

3.5

1.4

5.5

2.4

3.8

7.1

3.4

3.6

5.8

source: international Monetary Fund (IMF) World economic outlook, october 2012. growth rates calculated on the basis of purchasing
power parity.

In China, the government is making efforts to boost domestic demand. GDP growth

is therefore expected to pick up slightly (IMF: 8.2 %).

The Japanese economy suffered a serious setback around the end of 2012. Even if the
economy regains its footing during the course of 2013, conditions remain unfavourable.
Private consumption and capital expenditure are likely to stagnate and exports to rise
only marginally. GDP is therefore expected to experience only weak growth (IMF: 1.2 %,
OECD: 0.7 %, Postbank Research: 0.3 %).

In the United States, the economy is forecast to continue on a restrained growth path.
Construction spending may again make strong advances. Private consumption is pro-
jected to rise moderately, reflecting the increase in employment figures. Foreign trade is
not expected to provide any stimulus. Government spending will probably not remain
a notable drain on the economy. Forecasts predict that GDP growth will decline slightly
overall compared with the prior year (IMF: 2.0 %, OECD: 2.0 %, Postbank Research: 2.1 %).
For the euro zone, indications are increasing that the economy will stabilise and
could even recover marginally. Although domestic demand, capital expenditure and
private consumption are likely to drop further, the decline will be slower than in recent
periods. Foreign trade is expected to continue propping up the economy. However, GDP
will see another slight dip in 2013 despite the low initial level (ECB: −0.3 %, Postbank
Research: −0.1 %).

Early indicators such as the ifo German business climate index do suggest that the
economy in Germany could stabilise. However, the upturn will remain marginal at the
outset. Foreign trade is not expected to provide any stimulus. By contrast, construction
spending should rise slightly. Capital expenditure will nonetheless remain weak, which
is likely to be reflected negatively in the labour market. Private consumption will thus
increase only slightly, despite the continuing rise in incomes. GDP will see slight growth
at best (Sachverständigenrat: 0.8 %, Postbank Research: 0.6 %).

The fact that the global economic environment will be weak initially suggests stable
oil prices. The Energy Information Administration anticipates a balanced ratio of supply
to demand on the crude oil market in 2013.

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Future economic parameters

glossary, page 218

In the United States, unemployment is not expected to drop below 6.5 % in the fore-
seeable future. A consistent key interest rate of between 0 % and 0.25 % can therefore be
expected for 2013. The ECB will in all likelihood keep its key interest rate at a constant
0.75 % for some time. Capital market interest rates could nonetheless rise, although a
weak economy and low key interest rates should keep yield spreads tight.

World trade grows, especially through Asia

Due to the economic risks in the industrial countries, the emerging markets in Asia
are again expected to play a significant role in the growth of global trade in 2013. Whilst
global trade volumes (transported quantity in tonnes) are likely to grow by approxi-
mately 3 % in 2013, on the Asian routes growth is projected to increase more strongly.

Mail business in the digital age

Demand for mail in Germany depends on the trend in the ways our customers
communicate and the extent to which digital media continue to replace the physical
letter. We expect the market for mail communication to shrink, although demand for
communication in general will continue to rise. By introducing the E-Postbrief, we have
begun to use our expertise in physical communication to offer competent electronic
communications and generate new business in the process. We have also prepared our-
selves for continued, intense competition. For the first time in 15 years, we raised the
prices of our Standardbrief and Maxibrief letter products at the beginning of 2013 in
accordance with the price-cap procedure. The higher prices reflect the general price trend
and will allow us to maintain the high quality of our nationwide postal service in Ger-
many and also to continue offering attractive jobs.

According to forecasts by the Zentralverband der deutschen Werbewirtschaft ( German
advertising federation), the German advertising market will remain stable in 2013. This
market is cyclical and currently finds itself in transition. We are seeing an overall shift
in advertising expenditures as companies budget more for digital media and less for
traditional advertising. The trend towards targeted advertising and combinations with
internet offers is likely to continue. Moreover, we expect companies to resort increas-
ingly to more economical forms of advertising. We intend to consolidate our position
in the liberalised market for paper-based advertising and to expand our share in the
advertising market as a whole by integrating online marketing.

The press services market is likely to keep contracting slightly because of the
increasing use of new media. This will affect subscription numbers and average weights,
thus also impacting our revenue. In the future we plan to increase the number of digital
products we offer.

The international mail market takes its cue from how business customers com-
municate. This is an area in which we aim to tap into new business related to our core
competency: mail, parcels and small packages.

The parcel market will continue to grow both in Germany and internationally. Busi-
ness and private customers are increasingly making use of the online marketplace. We
shall continue to drive this development and to expand our market position with our
own portals, shipping and delivery services.

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105

International express business will remain stable

Experience shows that growth in the international express market is highly depend-
ent on the general economy. Despite the restrained projections for overall economic
growth, however, we are optimistic, in light of the trend in volumes, that the express
market will remain stable in 2013.

By using programmes to increase efficiency and quality as well as cost management
we shall continue improving our earnings. We are confident that we shall remain on a
growth path and defend or even further strengthen our leading market position.

Moderate market growth in the freight forwarding business

Air freight load factors stabilised in the reporting year, whilst freight aircraft util-

isation declined. We expect this trend to continue in 2013.

Ocean freight capacities are increasing because new ships are being put into oper-
ation. However, market capacities are likely to be managed in such a way as to keep
freight rates stable.

As in the reporting year, we expect European road transport volumes to grow
slightly at best or even stagnate in 2013, which reflects the very cautious economic
forecasts for the region.

Supply Chain market remains robust

The trend towards outsourcing warehouse and distribution services continues. For
this reason, projections indicate that the market for contract logistics will continue to
experience stable growth of more than 6 %. Especially in periods of economic weakness
with high cost pressure and increasingly complex supply chains, many companies prefer
to outsource their logistics. Demand for Supply Chain services is expected to see par-
ticularly strong growth in emerging markets such as China, India, Brazil and Mexico,
where we benefit from our strong market position.

The market for business process outsourcing is also expected to grow further. For
the Williams Lea business unit, we anticipate strong growth on the basis of our power-
ful offering and the increasing development of our broad DHL customer base. Our
Marketing Solutions business is likely to develop particularly well as it benefits from
the acquisition of Tag in 2011.

Although the economic climate remains uncertain, we are ensuring by means of
our Growth Through Excellence strategy that we shall continue to take advantage of
our strengths – extensive reach and mature sector expertise – to profitably grow both
new and existing business.

revenue and earnings forecast

Expectations regarding how the global economy will perform in 2013 remain cau-
tious and at the lower end of the long-term trend. As in the previous year, the economy
is likely to grow by approximately 3 %. As opposed to 2012, however, momentum should
pick up as the year progresses. The global trading volumes relevant to our business are
expected to perform similarly. We are therefore anticipating a corresponding revenue
trend, with increasing revenue, particularly in the DHL divisions.

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Projected financial position

Against this backdrop, we expect consolidated EBIT to reach between €2.7 billion
and €2.95 billion in financial year 2013. The MAIL division is likely to contribute between
€1.1 billion and €1.2 billion to this figure. Compared with the previous year, we expect an
additional improvement in overall earnings to between €2.0 billion and €2.15 billion in
the DHL divisions. At around €–0.4 billion, the Corporate Center / Other result should
be on par with the previous year.

In 2013, we plan to invest a maximum of €1.8 billion. In the coming years, we expect
this figure to fall back to a normal level. In line with our Group strategy, we are targeting
organic growth and anticipate only a few small acquisitions in 2013, as in the previous
year. In 2013, operating cash flow will recover from the one-time charges in the reporting
year and benefit from the expected earnings improvement.

Even in the face of an uncertain economic climate, particularly in the western
economies, we believe that the Group will experience good earnings momentum. We
expect a similarly positive business trend in 2014 as another step towards the earnings
targets we defined for 2015. The cost reduction measures and growth programmes
initiated in the MAIL division are expected to keep EBIT stable at €1 billion at the least,
even though letter volumes are likely to continue their slow decline due to electronic
substitution. In the DHL divisions, we expect EBIT, taking the earnings contribution in
2010 as the baseline, to improve at an annual average of 13 % to 15 % in the period from
2011 to 2015 as trading volumes continue to recover.

Our finance strategy calls for paying out 40 % to 60 % of net profits as dividends as
a general rule. At the Annual General Meeting on 29 May 2013, we intend to propose
to the shareholders that a dividend per share of €0.70 be paid for financial year 2012
(previous year: €0.70).

Projected financial position

Creditworthiness of the Group remains adequate

Based on the projected earnings trend for 2013, we expect the “FFO to debt”
performance metric to improve and the rating agencies to continue to rank our credit-
worthiness as adequate.

Liquidity remains solid

We anticipate a deterioration in our liquidity in the first half of 2013 as a result of
the annual prepayment due to Bundes-Pensions-Service für Post und Telekommuni-
kation in January and the dividend payment for financial year 2012 in May. However,
our operating liquidity situation will improve again significantly towards the end of the
year due to the upturn in business that is normal in the second half.

In view of the January 2014 maturity date for the bond issued by Deutsche Post
Finance B. V. in the amount of €0.9 billion, we shall analyse the option of refinancing
under the Debt Issuance Programme and borrow from the capital market if necessary.

Deutsche Post DHL Annual Report 2012

107

Investments of a maximum of €1.8 billion expected

In 2013 we plan to invest a maximum of €1.8 billion. In the coming years, we expect
this figure to fall back to a normal level. We shall continue to focus on IT, machinery,
transport equipment and aircraft.

In the MAIL division, we shall be further expanding our parcel network, digital
growth areas and our direct customer business. As some investments were postponed,
capital expenditure will surpass the level of the reporting year.

In the EXPRESS division, we expect capital expenditure to slightly exceed the level
of the reporting year. We plan to continue renewing our aircraft fleet and to step up
investments, particularly in Asia and the Middle East.

In the GLOBAL FORWARDING, FREIGHT division, we are planning slightly lower
investments for 2013. We shall continue to invest in IT solutions and in modernising or
expanding our warehouses, especially in the Asia Pacific region.

In the SUPPLY CHAIN division, capital expenditure is expected to fall slightly.
Investments will focus on supporting new business and expanding existing business
in America, the Asia Pacific region and the UK.

Cross-divisional capital expenditure is expected to decrease slightly in 2013. Invest-

ments will again be centred on our vehicle fleet and IT.

this annual report contains forward-looking statements that relate to the business, financial performance and results of oper-
ations of Deutsche Post AG. Forward-looking statements are not historical facts and may be identified by words such as “believes”,
“ expects”, “predicts”, “intends”, “projects”, “plans”, “estimates”, “aims”, “foresees”, “anticipates”, “targets” and similar expressions.
as these statements are based on current plans, estimates and projections, they are subject to risks and uncertainties that could
cause actual results to be materially different from the future development, performance or results expressly or implicitly assumed
in the forward-looking statements. readers are cautioned not to place undue reliance on these forward-looking statements, which
apply only as at the date of this presentation. Deutsche Post AG does not intend or assume any obligation to update these forward-
looking statements to reflect events or circumstances after the date of this annual report.

any internet sites referred to in the group Management report do not form part of the report.

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109

134

CorPorate
goVernanCe

B 乙 Corporate GovernanCeb

CorPorate goVernanCe

rePort oF tHe suPerVisorY boarD

111

suPerVisorY boarD

Members of the supervisory board
Committees of the supervisory board

boarD oF ManageMent

ManDates

Mandates held by the board of Management
Mandates held by the supervisory board

CorPorate goVernanCe rePort

remuneration report

115

115
115

116

118

118
118

119

124

Corporate Governance
Report of the Supervisory Board

rePort oF tHe suPerVisorY boarD

WULF VON SCHIMMELMANN
Chairman

Dear sHareHolDers,

In the 2012 financial year, Deutsche Post DHL continued to grow in a volatile environment and
made clear progress towards its three goals of being the provider, investment and employer of choice in
its market.

Advising and overseeing the Board of Management

In 2012, the Supervisory Board scrutinised Group and divisional strategy and performance at seven
Supervisory Board meetings and one closed meeting. At the meetings, the Board of Management provided
us with detailed information on the situation and direction of the company and the Group, strategic
initiatives, all key issues related to planning and implementation, and the opportunities and risks for
business performance. Special attention was given to the European Commission’s state aid ruling and the
additional VAT payment. The Supervisory Board has continued to monitor the global economic situation
and the performance of acquisitions and business units in the context of the divisional growth strategies.
All important decisions were discussed in detail with the Board of Management. The Board of Manage-
ment informed us promptly and in a comprehensive manner regarding business performance, key busi-
ness transactions and projects in the divisions, compliance organisation and compliance management,
and the company’s risk exposure and risk management. The Board of Management also provided the
chairman of the Supervisory Board with continuous updates between Supervisory Board meetings. Meas-
ures requiring the consent of the Supervisory Board were discussed in even greater depth, and in advance
by the relevant committees. The results of the deliberations were presented by the respective committee
chairs to the plenary meetings.

Deutsche Post DHL Annual Report 2012

111

Seven meetings during the reporting year

Four Supervisory Board meetings took place during the first half of the year and three in the second. All
members participated in at least 50 % of the meetings. The overall participation rate was approximately 95 %.
On 24 January 2012 we met in an extraordinary meeting to address the European Commission’s
charge that Deutsche Post had received illegal state aid. In a related ruling, the European Commission
required the German federal government to issue an official demand to Deutsche Post for the repayment
of state aid. Deutsche Post and the federal government have appealed against the European Commission’s
decision.

At the financial statements meeting on 7 March 2012, with the auditors in attendance, we discussed
and approved the annual and consolidated financial statements for 2011. At that meeting we also accepted
Walter Scheurle’s resignation from the Board of Management. Angela Titzrath had already been appointed
in December 2011 to succeed Walter Scheurle. In addition, we adopted the Supervisory Board’s proposed
resolutions for the Annual General Meeting (AGM), assessed whether the Board of Management had
achieved its targets for the 2011 financial year and discussed ways to provide targeted support to put more
women in management positions within the Group. We also discussed the outcome of the review on the
efficiency of the Supervisory Board’s work.

A further extraordinary meeting of the Supervisory Board was convened on 31 May 2012 to address

the additional VAT payment demanded by German tax authorities for the period from 1998 to 2010.

At the meeting of the Supervisory Board on 28 June 2012, we approved the acquisition of intelliAd
Media GmbH. This acquisition strengthens Deutsche Post’s position in the field of online marketing.
Matters relating to the Board of Management, including the remuneration of its members, were also
dealt with.

On 19 September 2012, the company organised a Directors’ Day to provide Supervisory Board mem-
bers with basic and further training. Selected speakers gave presentations on the internal control and risk
management system and recent changes to accounting standards. In the meeting on 20 September 2012,
part of which was conducted without the Board of Management members, we discussed the appropriate-
ness of the Board of Management’s remuneration and its various components. Over the following one-
and-a-half days, the Supervisory Board met in closed session for a detailed discussion on implementing
Strategy 2015 within the Group and the divisions. In order to provide an outside perspective to supplement
its view of the Group, a number of distinguished guest speakers were also invited.

On 3 December 2012 a further extraordinary meeting took place, in which the Supervisory Board
authorised the issue of convertible bonds to secure the continued funding of pension obligations. The
decision regarding the final terms was delegated to the Finance and Audit Committee.

Following in-depth discussions in the Supervisory Board’s final meeting of the year on 11 Decem-
ber 2012, we adopted the business plan for 2013 and agreed the Board of Management’s targets for 2013.
In addition, we considered the Supervisory Board’s remuneration and agreed on a recommendation to
the AGM. The target composition of the Supervisory Board was amended, such that the proportion of
independent members of the Supervisory Board, as defined in paragraph 5.4.2 of the German Corporate
Governance Code, should be at least 75 %. Together with the Board of Management, we again submitted
an unqualified Declaration of Conformity with the German Corporate Governance Code.

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Corporate Governance
Report of the Supervisory Board

Hard work by the committees

The Executive Committee met five times during the year under review. Meeting agendas focused

primarily on business-related questions and Board of Management matters.

The Personnel Committee met four times, examining both existing and planned measures to promote
women in management. The committee discussed the global First Choice Way management approach, the
Group’s data protection guidelines, and the topics “health management”, “global volunteering day” and
programmes for employees and their children. The annual employee opinion survey was also discussed.
The Finance and Audit Committee met nine times. The chairman, Hero Brahms, is a financial expert
as defined by sections 100 (5) and 107 (4) of the Aktiengesetz (AktG – German Stock Corporation Act). At
its meeting in March, the committee examined the annual and consolidated financial statements for 2011
and recommended that these be approved by a plenary meeting of the Supervisory Board. The auditors
attended this meeting. Following the AGM, the Finance and Audit Committee engaged the auditors to
perform an audit of the 2012 annual and consolidated financial statements and the interim financial
report for the first half of the year. The committee also defined the key audit priorities. In advance of their
publication, the reviewed quarterly financial reports and the interim financial report for the first half of
the year were discussed by the committee together with the Board of Management and the auditors. The
main risk factors for the Group were also discussed at the March meeting as planned.

At an extraordinary meeting on 31 May 2012, the Finance and Audit Committee discussed the add-

itional VAT payment demanded for the period from 1998 to 2010.

With regard to the acquisition and disposal of companies, in its meeting of 21 June 2012 the com-
mittee discussed the acquisition of intelliAd Media GmbH. The committee was apprised of other acqui-
sitions and disposals during the course of the year. The results of the internal audit were also discussed
by the committee.

At its meeting on 14 September 2012, the Finance and Audit Committee received a detailed progress
report on compliance organisation and compliance management from the Chief Compliance Officer. The
main risk factors for the Group were also discussed further.

On 3 and 4 December 2012, the Finance and Audit Committee considered the proposed convertible
bond issue and approved the relevant Board of Management resolution. In addition, on 4 December, the
committee examined the business plan for the years from 2013 to 2015 and approved the internal audit
plan for 2013. The committee regularly discussed the Group’s business development and the internal
control and risk management system. The appropriateness of the Group’s accounting system was discussed
by the committee together with the auditors.

The Nomination Committee met on one occasion in 2012 to consider nominations for the 2013 AGM.
The chairs of the committees reported on the committees’ deliberations in the subsequent plenary

meetings.

In 2012 there were no meetings of the Mediation Committee, formed pursuant to section 27 (3) of

the Mitbestimmungsgesetz (MitbestG – German Co-determination Act).

Changes to the composition of the Supervisory Board and Board of Management

No changes occurred during 2012 with regard to the shareholder representatives on the Supervisory
Board of Deutsche Post AG. With respect to employee representatives, Wolfgang Abel stepped down on
12 September 2012 and Stephan Teuscher was appointed by the court on 29 October 2012. In accordance
with the Mitbestimmungsgesetz, a Delegate Assembly will be held in April 2013 to elect or re-elect all
employee representatives. The elected representatives’ five-year term of office will commence when the
AGM closes on 29 May 2013.

Deutsche Post DHL Annual Report 2012

113

The company’s Board of Management changed as follows: Walter Scheurle stepped down from the
Board of Management on 30 April 2012. Angela Titzrath took over the position of Board Member for
Human Resources and Labour Director on 1 May 2012.

Managing conflicts of interest

No conflicts of interest arose during the reporting year.

Company in compliance with all recommendations of the German Corporate Governance Code

In December 2012, the Board of Management and the Supervisory Board submitted an unqualified
Declaration of Conformity pursuant to section 161 of the AktG and published it on the company’s web-
site. The declarations from previous years can also be viewed on this website. In the 2012 financial year,
Deutsche Post AG complied with all recommendations of the German Corporate Governance Code,
as amended on 26 May 2010, and also intends to comply with the recommendations of the code, as
amended on 15 May 2012. The Corporate Governance Report (page 119 ff.) contains further information
on corporate governance within the company and the remuneration report.

Annual and consolidated financial statements audited

The auditors appointed by the AGM, PricewaterhouseCoopers Aktiengesellschaft Wirtschafts-
prüfungsgesellschaft (PwC), Düsseldorf, audited the annual and consolidated financial statements for the
2012 financial year, including the respective management reports, and issued unqualified audit opinions.
PwC also conducted the review of the quarterly financial reports and the interim report for the first half
of the year.

Following a detailed preliminary assessment by the Finance and Audit Committee, the Super visory
Board reviewed the annual and consolidated financial statements and the management reports for the
2012 financial year at the financial statements meeting held on 4 March 2013. The review included the
Board of Management’s proposal for the appropriation of the unappropriated surplus. The auditors’
reports were made available to all Supervisory Board members and were discussed in detail with the
Board of Management and the auditors in attendance. The Supervisory Board concurred with the results
of the audit and approved the annual and consolidated financial statements for the 2012 financial year.
Based on the final outcome of the examination of the annual and consolidated financial statements, on
the management reports and on the proposal for the appropriation of the unappropriated surplus by the
Supervisory Board and the Finance and Audit Committee, there are no objections to be raised. The Super-
visory Board endorses the Board of Management’s proposal for the appropriation of the unappropriated
surplus and the payment of a dividend of €0.70 per share.

We would like to thank the Board of Management and all the Group’s employees for their excellent
work in a volatile environment. The Supervisory Board is confident that the company is well on the way
to achieving the goals set out in Strategy 2015.

Bonn, 4 March 2013
The Supervisory Board

Wulf von schimmelmann
Chairman

114

Deutsche Post DHL Annual Report 2012

Corporate Governance
Supervisory Board

suPerVisorY boarD

B.01 Members of the Supervisory Board

B.02 Committees of the Supervisory Board

Shareholder representatives

Employee representatives

Executive Committee

Prof. Dr Wulf von Schimmelmann (Chair)
Former CEO of Deutsche Postbank AG

Hero Brahms
Management consultant

Werner Gatzer
state secretary, Federal Ministry of Finance

Prof. Dr Henning Kagermann
Former CEO of SAP AG

Thomas Kunz
CEO of Danone Dairy, member of the
executive Committee of Danone S. A.,
France

Roland Oetker
Managing Partner, ROI Verwaltungs-
gesellschaft mbH

Dr Ulrich Schröder
CEO of KfW bankengruppe

Dr Stefan Schulte
Chair of the executive board of Fraport AG

Elmar Toime
Managing Director, E toime Consulting ltd.

Prof. Dr-Ing. Katja Windt
bernd rogge Chair of global Production
logistics

Provost and Vice President of
Jacobs university bremen ggmbH
(since 1 January 2013)

Andrea Kocsis (Deputy Chair)
Deputy Chair of ver.di national executive
board and Head of Postal services,
Forwarding Companies and logistics
on the ver.di national executive board

Rolf Bauermeister
Head of Postal services, Co-determination
and Youth and Head of national Postal
services group at ver.di national adminis-
tration

Heinrich Josef Busch
Chair of the group and Company executive
representation Committee, Deutsche Post AG

Thomas Koczelnik
Chair of the group Works Council,
Deutsche Post AG

Anke Kufalt
Member of the Works Council, DHL global
Forwarding gmbH, Hamburg

Andreas Schädler
Chair of the general Works Council,
Deutsche Post AG

Sabine Schielmann
Member of the executive board of the
general Works Council, Deutsche Post AG

Stephan Teuscher (since 29 october 2012)
section Head of politics referring to tariffs,
civil servants and social matters in the
department Postal services, Forwarding
Companies and logistics at ver.di national
administration

Helga Thiel
Deputy Chair of the general Works Council,
Deutsche Post AG

Stefanie Weckesser
Deputy Chair of the Works Council,
Deutsche Post AG, MAIL branch, augsburg

Left in financial year 2012

Wolfgang Abel (until 12 september 2012)
Head of Postal services, Forwarding
Companies and logistics, ver.di regional
District of Hamburg (until 30 June 2012)

District head of ver.di Hamburg
(since 1 July 2012)

Prof. Dr Wulf von schimmelmann (Chair)

andrea Kocsis (Deputy Chair)

rolf bauermeister

Werner gatzer

roland oetker

stefanie Weckesser

Finance and Audit Committee

Hero brahms (Chair)

Wolfgang abel (Deputy Chair),
until 12 september 2012

stephan teuscher (Deputy Chair),
since 11 December 2012

Werner gatzer

thomas Koczelnik

Dr stefan schulte

Helga thiel

Personnel Committee

andrea Kocsis (Chair)

Prof. Dr Wulf von schimmelmann
(Deputy Chair)

thomas Koczelnik

roland oetker

Mediation Committee
(pursuant to section 27 (3) of the German
Co-determination Act)

Prof. Dr Wulf von schimmelmann (Chair)

andrea Kocsis (Deputy Chair)

rolf bauermeister

roland oetker

Nomination Committee

Prof. Dr Wulf von schimmelmann (Chair)

Werner gatzer

roland oetker

Deutsche Post DHL Annual Report 2012

115

boarD oF ManageMent

KEN ALLEN
ExPRESS

born in 1955
Member since February 2009
appointed until February 2017

BRUCE EDWARDS
SUPPLy CHAIN

born in 1955
Member since March 2008
appointed until March 2016

ROGER CROOK
GLOBAL FORWARDING,
FREIGHT

born in 1957
Member since March 2011
appointed until March 2014

JüRGEN GERDES
MAIL

born in 1964
Member since July 2007
appointed until June 2015

116

Corporate Governance
Board of Management

Former member of the
Board of Management
WALTER SCHEURLE
PERSONNEL

born in 1952
Member from april 2000
until april 2012

DR FRANK APPEL
CHIEF ExECUTIVE OFFICER

born in 1961
Member since november 2002,
CEO since February 2008
appointed until october 2017

ANGELA TITzRATH
HUMAN RESOURCES

born in 1966
Member since May 2012
appointed until april 2015

LAWRENCE ROSEN
FINANCE,
GLOBAL BUSINESS SERVICES

born in 1957
Member since september 2009
appointed until august 2017

117

ManDates

B.03 Mandates held by the Board of Management

Membership of supervisory boards
required by law

Membership of
comparable bodies

Lawrence Rosen
Deutsche Postbank AG

1 group mandate.

Ken Allen
DHL-sinotrans international air Courier ltd 1
(board of Directors)

Roger Crook
DHL global Forwarding Management
(asia Pacific) Pte ltd 1 (board of Directors)

Bruce Edwards
ashtead plc (board of Directors)

greif, inc. (board of Directors)

Williams lea group limited 1
(board of Directors)

Williams lea Holdings PLC 1
(board of Directors, Chair)

B.04 Mandates held by the Supervisory Board

Shareholder representatives

Employee representatives

Membership of supervisory boards
required by law

Membership of
comparable bodies

Membership of supervisory boards
required by law

Prof. Dr Wulf von Schimmelmann (Chair)
accenture Corp., ireland (board of Directors)

Rolf Bauermeister
Deutsche Postbank AG

Andreas Schädler
PSD bank Köln eg (Chair)

Stephan Teuscher (since 29 october 2012)
DHL Hub leipzig gmbH (supervisory board,
Deputy Chair since 25 January 2013)

Helga Thiel
PSD bank Köln eg (Deputy Chair)

thomson reuters Corp., Canada
(board of Directors)

Western union Company, USA
(board of Directors)

Hero Brahms
Zumtobel AG, austria
(supervisory board, Deputy Chair)

Prof. Dr Henning Kagermann
nokia Corporation, Finland
(board of Directors)

Wipro ltd., india (board of Directors)

Roland Oetker
rheinisch-bergische Verlagsgesellschaft
mbH (supervisory board)

Dr Ulrich Schröder
“Marguerite 2020”: european Fund for
energy, Climate Change and infrastructure
(supervisory board)

Elmar Toime
blackbay ltd., united Kingdom
( non-executive Director)

Postea inc., USA (non-executive Chairman)

Prof. Dr Wulf von Schimmelmann (Chair)
allianz Deutschland AG
(since 23 March 2012)

Maxingvest AG

Hero Brahms
georgsmarienhütte Holding gmbH
(Deputy Chair)

Krauss-Maffei-Wegmann gmbH & Co.KG

live Holding AG (Chair)

telefunken SE

Wincor nixdorf AG (until 23 January 2012)

Werner Gatzer
bundesdruckerei gmbH

Flughafen berlin-schönefeld gmbH

g.e.b.b. mbH (until 25 May 2012)

Prof. Dr Henning Kagermann
BMW AG

Deutsche bank AG

Franz Haniel & Cie. gmbH
(since 27 november 2012)

Münchener rückversicherungs-
gesellschaft AG

Roland Oetker
evotec AG

Dr Ulrich Schröder
DEG – Deutsche investitions- und
entwicklungsgesellschaft mbH

Deutsche telekom AG

Elmar Toime
message AG (Chair)

Prof. Dr-Ing. Katja Windt
Fraport AG (since 11 May 2012)

118

Deutsche Post DHL Annual Report 2012

CorPorate goVernanCe rePort

Annual Corporate Governance Statement pursuant to section 289 a of the HGB

In this annual Corporate governance statement, the company presents the main com-
ponents of Deutsche Post DHL’s corporate governance structure. These include the
Declaration of Conformity from the Board of Management and the Supervisory Board,
information regarding significant corporate governance practices that exceed legal
requirements, information concerning the working methods of the Board of Manage-
ment and the Supervisory Board, and details regarding the composition and working
methods of the executive committees and other committees, as well as the targets for
the composition of the Supervisory Board.

Company in compliance with all recommendations of the German Corporate
Governance Code

In December 2012, the Board of Management and the Supervisory Board again
submitted an unqualified Declaration of Conformity pursuant to section 161 of the
Aktiengesetz (AktG – German Stock Corporation Act), which reads as follows:

“The Board of Management and the Supervisory Board of Deutsche Post AG
declare that the recommendations made by the Government Commission on the
German Corporate Governance Code, as amended on 26 May 2010, have been com-
plied with, also since the last Declaration of Conformity in December 2011, and that
Deutsche Post AG intends to comply with all recommendations of the Code, as amended
on 15 May 2012 in the future.”

We also implemented the suggestions set forth in the code, with one exception: the
Annual General Meeting will only be broadcast on the internet until the start of the
general debate.

Specific corporate governance practices

With the guiding principle of “respect and results”, we set our corporate govern-
ance the daily challenge of achieving first-class results whilst adhering to our sense of
responsibility for the needs of our employees and customers. As a globally operating
company and corporate citizen, we bear great responsibility for the environment and
for living conditions in the regions in which we operate. This is a responsibility that we
take seriously.

In 2012 we carried out another employee opinion survey throughout the Group, in
which 80 % of our employees again took part. We are proud that our employees are sat-
isfied with their working conditions and that the results of the survey continue to show
improvements in all key indicators for the fourth consecutive year.

In addition, independent consumer studies have again proven how satisfied customers
are with our services. In Germany, the survey of private customers carried out by the
Kundenmonitor Deutschland independent market study showed 96 % (previous year:
95 %) of those surveyed to be satisfied with Deutsche Post’s mail service and that 92 %
(previous year: 90 %) were satisfied with our retail outlet service.

Corporate responsibility is a key component of our corporate strategy. In these
efforts we concentrate above all on environmental protection and a commitment to
social responsibility. Our commitment was again recognised by leading sustainability
indices in the reporting year.

Corporate Governance
Corporate Governance Report

dp-dhl.com/en/investors.html

employees, page 73

Customers and quality, page 80 ff.

Corporate responsibility, page 76 f.

Deutsche Post DHL Annual Report 2012

119

Page 75

Diversity, page 74

Code of Conduct, diversity and compliance management

Deutsche Post DHL has developed a Code of Conduct that has been applicable
in all regions and in all divisions since the middle of 2006. The Code of Conduct lays
down guidelines for day-to-day workplace conduct for some 475,000 employees. Our
principles are respect, tolerance, honesty, openness, integrity towards employees and
customers, and the willingness as a company to assume social responsibility. The Code
of Conduct also sets out our commitment to the health and well-being of our employees
as well as equal opportunities and diversity.

We consider the health and safety of our employees to be prerequisites for perform-
ance and motivation and a key factor in the company’s continued success. Targeted
initiatives and activities are implemented to improve our employees’ health. Each year
we recognise exemplary health initiatives with our Corporate Health Award.

As part of our work to promote equality, we have committed ourselves to filling 25 %
to 30 % of all management positions becoming vacant with women. The proportion of
women in upper and middle managerial positions around the world has risen slightly
to 18.5 % (previous year: 17.6 %), a positive trend we intend to accelerate. The Super-
visory Board supports the Group’s diversity strategy, with a particular focus on the
objective of increasing the number of women on the Board of Management. It sees the
efforts for greater diversity as being part of long-term succession planning, for which
the Super visory Board and Board of Management are jointly responsible. In the opinion
of the Super visory Board, the targeted increase in the number of women in executive
positions is necessary to ensure that, overall, more suitable female candidates are avail-
able for vacant positions on the Board of Management. This will allow the Supervisory
Board to give more consideration to women when appointing members to the Board
of Manage ment. The international composition of the Board of Management already
strongly reflects the global activity of the company.

The Code of Conduct is underpinned by two guidelines. The anti-corruption
policy gives clear instructions on how to handle gifts, benefits and offers of hospitality.
Improper payments (bribery) are prohibited. The competition compliance policy gives
specific guidelines on the prohibition of agreements with competitors. The code of
conduct for suppliers is included in all new procurement contracts and has been added
to existing long-term framework agreements. It obliges suppliers to adhere to ethical and
ecological standards. A ban on child and forced labour is in place. Salaries and working
times must comply with national laws and regulations.

At Deutsche Post DHL, the Chief Compliance Officer is responsible for the com-
pliance management system and reports directly to the Chief Financial Officer. The Chief
Compliance Officer is supported by the Global Compliance Office, which establishes
compliance management standards on a Group-wide basis and supports the correspond-
ing activities of the divisions. Each of the four operating divisions has a Compliance
Officer, who regularly presents a report to the divisional Board of Manage ment member.
These reports are incorporated into the Chief Compliance Officer’s reports to the Board
of Management and to the Finance and Audit Committee of the Supervisory Board.

120

Deutsche Post DHL Annual Report 2012

Corporate Governance
Corporate Governance Report

One of the main functions of compliance management at Deutsche Post DHL
is to implement a systematic process which allows for the identification of potential
compliance risks, the evaluation of compliance matters relating to business partners,
co-ordinated reporting of any breaches of law or guidelines, the central management of
guidelines and the development and implementation of training and communication
on compliance. In particular, 2012 saw the further development of guidelines govern-
ing the review process for business partners. These now form a compulsory part of our
anti-corruption policy. In addition, steps were taken to improve Group-wide commu-
nication on compliance matters in order to remind employees of their relevance and
brief them specifically on the code of conduct. This communication was supported by
training courses.

Working methods of the Board of Management and the Supervisory Board

As a German listed public limited company, Deutsche Post follows a dual manage-
ment system. The board of Management is responsible for the management of the company.
It is appointed, overseen and advised by the Supervisory Board.

In addition to the board departments of the Chief Executive Officer (CEO), the CFO
and the Board Member for Human Resources, the Board of Management also includes
the operating board departments of MAIL, GLOBAL FORWARDING, FREIGHT, EXPRESS
and SUPPLY CHAIN.

With the consent of the Supervisory Board, the Board of Management has
established rules of procedure that lay down objectives for structure, management and
co- operation within the Board of Management. Within this framework, each board
member manages their department independently and informs the rest of the Board on
key developments at regular intervals. The Board of Management as a whole decides on
matters of particular significance for the company or the Group. In addition to tasks that
it is prohibited by law from delegating, these include all decisions that must be presented
to the Supervisory Board for approval. The entire Board of Management also decides
on matters brought forth by one member of the Board of Management for decision by
the Board of Management as a whole.

In making their decisions, the members of the Board of Management may not
pursue personal interests or exploit business opportunities due to the company for their
own benefit. They are required to disclose any conflicts of interest to the Supervisory
Board without delay.

The supervisory board advises and oversees the Board of Management and appoints
the members of the Board of Management. It has established rules of procedure that
include the fundamental principles of its internal structure, a catalogue of Board of
Manage ment transactions requiring its approval and rules for the supervisory board
committees. It meets at least twice every six months in a calendar year, with special
meetings held whenever particular developments or measures need to be discussed or
decided quickly. In financial year 2012, the Supervisory Board met for seven plenary
meetings, 19 committee meetings and one closed meeting, as described in the report of
the supervisory board.

The Board of Management and the Supervisory Board are in regular contact
regarding strategic measures, planning, business development, risk exposure and risk
management as well as company compliance. The Board of Management informs the
Supervisory Board promptly and comprehensively on all topics of significance.

Members, page 116 f.
Mandates, page 118

Members, page 115
Mandates, page 118

Page 115

Page 111 ff.

Deutsche Post DHL Annual Report 2012

121

All Supervisory Board decisions, particularly those concerning transactions that
require its approval, are deliberated and discussed extensively in the relevant committees.
At each plenary meeting, the Supervisory Board is informed in detail about the work
and decisions of its committees.

In making their decisions, the members of the Supervisory Board may not pursue
personal interests or exploit business opportunities due to the company for their own
benefit. They are required to disclose any conflicts of interest to the Supervisory Board.
Any significant conflicts of interest on the part of a Supervisory Board member that
are not merely temporary in nature should lead to that member’s resignation from
the Board. In the Supervisory Board’s estimation, the Supervisory Board contains
an adequate number of independent members as defined by the German Corporate
Governance Code.

Executive committees and Supervisory Board committees

Executive committees prepare the decisions to be made by the Board of Management
as a whole and make decisions on matters assigned to them. Their duties include prepar-
ing or deciding on investments and transactions in the various divisions. The Deutsche
Post Executive Committee is responsible for the MAIL division and the cross-divisional
DHL Executive Committee is in charge of the EXPRESS, GLOBAL FORWARDING, FREIGHT
and SUPPLY CHAIN divisions. The CEO, the CFO, the Board Member for Human Resources
and the respective board members of the divisions are represented on the committees.
Along with the relevant members of the Board of Management, the executive committees
also include first-tier executives below the Board of Management level, in some cases on a
permanent basis (those, for example, responsible for the operating business) and in some
cases to assist with special topics. Procurement and Controlling are called in to consult
on capital expenditure, for instance, and Corporate Finance, Corporate Development
and Legal Services in the case of acquisitions. The DHL Executive Committee and the
Deutsche Post Executive Committee each meet at least once a month.

Furthermore, business review meetings take place once per quarter. These meetings
are part of the strategic performance dialogue between the divisions, the CEO and the
CFO. They comprise discussions on strategic measures, operating topics and the budget
situation of the divisions.

Pages 116 f. and 118

For the members of the Board of Management, see board of Management and

Mandates held by the board of Management.

The Supervisory Board has formed five committees to ensure the efficient discharge
of its duties; in particular, these committees prepare the resolutions of the plenary meet-
ings of the Supervisory Board. Decisions on certain topics are delegated by the Super-
visory Board to the individual committees for a final decision.

The Executive Committee’s duties include arranging the appointment of members of
the Board of Management and the establishment of management board remuneration
by the plenary meeting of the Supervisory Board. The current members of the Executive
Committee are Wulf von Schimmelmann (Chair), Andrea Kocsis (Deputy Chair), Rolf
Bauermeister, Werner Gatzer, Roland Oetker and Stefanie Weckesser.

The Finance and Audit Committee oversees the accounting process, the effective-
ness of the internal control system, the risk management and internal auditing systems
as well as the financial statement audit. It examines questions of compliance and dis-
cusses the half-yearly and quarterly financial reports with the Board of Management
before they are published. Based on its own preliminary assessment, it makes proposals
for the approval of the annual and consolidated financial statements by the Supervisory

122

Deutsche Post DHL Annual Report 2012

Corporate Governance
Corporate Governance Report

Page 111 ff.

Pages 115 and 118

Board. The current members of the Finance and Audit Committee are Hero Brahms
(Chair), Stephan Teuscher (Deputy Chair, appointed 11 December 2012), Werner Gatzer,
Thomas Koczelnik, Stefan Schulte and Helga Thiel. The chairman of the Finance and
Audit Committee, Hero Brahms, is a financial expert as defined by sections 100 (5) and
107 (4) of the AktG. Since 1982 he has been CFO at various companies, most recently at
Linde AG, where he was responsible for balance sheets, taxation, business management,
audits, corporate governance and finance.

The Personnel Committee discusses human resources principles for the Group.
The Personnel Committee’s current members are Andrea Kocsis (Chair), Wulf von
Schimmel mann (Deputy Chair), Thomas Koczelnik and Roland Oetker.

The Mediation Committee carries out the duties assigned to it pursuant to the
Mitbestimmungsgesetz (MitbestG – German Co-determination Act). The current mem-
bers of the Mediation Committee are Wulf von Schimmelmann (Chair), Andrea Kocsis
(Deputy Chair), Rolf Bauermeister and Roland Oetker.

The Nomination Committee presents to the shareholder representatives of the
Super visory Board recommendations on the choice of members of the Supervisory
Board by the AGM. In doing so, it takes into consideration the objectives adopted by the
Supervisory Board concerning its composition. The current members of the Nomination
Committee are Wulf von Schimmelmann (Chair), Werner Gatzer and Roland Oetker.
Information about the work of the Supervisory Board and its committees in
finan cial year 2012 is also contained in the report of the supervisory board. You can find
information about the members of the Supervisory Board and the composition of the
Supervisory Board committees under the sections supervisory board and Mandates held
by the supervisory board.

Targets for the composition of the Supervisory Board

In December 2012, the Supervisory Board resolved to comply with the supple-
mentary recommendation of the Government Commission on the German Corporate
Governance Code with respect to the objectives for the composition of the Supervisory
Board. This means that it will now also consider the number of independent members
of the Supervisory Board when setting those objectives:

1 Nominations put forward by the Supervisory Board for the election of Supervisory
Board members by the AGM should focus solely on the good of the company. In
this context, the Supervisory Board is working towards a position where, by 2015, at
least 75 % of the members of the full Supervisory Board are independent, as defined
in section 5.4.2 of the German Corporate Governance Code, and at least 30 % are
women.

2 The present composition of the Supervisory Board already adequately reflects the
company’s international operations. The Supervisory Board aims to maintain this
and to continue to consider candidates in future nominations for election by the
AGM who, by virtue of their background, education or profession, possess special
international knowledge and experience.

3 Conflicts of interest amongst members of the Supervisory Board stand in the way
of the independent and effective guidance and supervision of the Board of Manage-
ment. The Supervisory Board decides in each individual case, within the scope of
the law and in accordance with the German Corporate Governance Code, how to
deal with potential or arising conflicts of interest.

Deutsche Post DHL Annual Report 2012

123

4 In accordance with the age limit set by the Supervisory Board and anchored in its
rules of procedure, nominations for the election of Supervisory Board members
will take into account the fact that a term of office is intended to end, at the latest,
at the close of the duly convened AGM following the member’s 72 nd birthday.

The composition of the Supervisory Board remained largely unchanged during the
reporting period and is in accordance with the above-mentioned targets. In particular,
the current composition of the Supervisory Board in fact also exceeds the specific objec-
tive relating to the number of independent members. In respect of the other objectives,
the Supervisory Board was able to maintain the satisfactory level which had already
been achieved. There are six female members of the Supervisory Board, meaning that
women currently make up 30 % of its members. The company’s international operations
are adequately taken into account. Numerous members possess special international
knowledge and experience.

remuneration report

The remuneration report also forms part of the Group Management Report.

Remuneration structure of the Group Board of Management in financial year 2012

The total remuneration paid to individual Board of Management members for finan-
cial year 2012 was determined by the Supervisory Board, which held consultations to
resolve on the remuneration system for the Board of Management, including the main
contractual elements. In so doing it obtained advice from an independent remuneration
consultant.

The Board of Management remuneration reflects the size and global reach of the
company, its economic and financial situation and the roles and achievements of the
individual members. It is set to ensure competitiveness with comparable German and
inter national companies, thus incentivising the Board of Management members to
deliver maximum performance and achieve results.

The remuneration paid to the Board of Management for 2012 is in line with standard
market practice, appropriate to the tasks involved and designed to reward performance;
it comprises fixed (non-performance-related) elements and variable (performance-
related) elements, which include short, medium and long-term incentives.

Non-performance-related components are the annual base salary (fixed annual
remuneration), fringe benefits and pension commitments. The annual base salary is
paid in twelve equal monthly instalments retroactively at the end of each month. Fringe
benefits mainly comprise the use of company cars, supplements for insurance premiums
and special allowances and benefits for assignments outside the home country.

The variable remuneration paid to the Board of Management is almost entirely
medium and long-term based. Half of the variable remuneration consists of a long-
term incentive plan with a four-year calculation period; the other half is made up of
an annual bonus linked to the company’s yearly profits, with 50 % of the annual bonus
flowing into a medium-term component with a three-year calculation period (defer-
ral). Thus, only 25 % of the variable remuneration component is paid out on the basis
of a one-year calculation.

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Remuneration report

The medium-term component described is applicable to all employment contracts
and contract renewals entered into after the effective date of the Gesetz zur Angemessen-
heit der Vorstandsvergütung (VorstAG – German Act on the Appropriateness of Manage-
ment Board Remuneration) (5 August 2009). For all contracts concluded prior to that
date, 25 % of the annual bonus flowed into the medium-term component until the
cessation of the term of the contract. Since 1 November 2012, a deferral portion of 50 %
applies for all Board of Management members.

The amount of the annual bonus is set at the due discretion of the Supervisory Board
on the basis of the company’s performance. The individual annual bonus amounts reflect
the extent to which predefined targets are achieved, missed or exceeded. The maximum
amount of the annual bonus may not exceed 100 % of the annual base salary.

For all Board of Management members, the Group’s EBIT after asset charge perform-
ance metric, including the asset charge on goodwill before goodwill impairment (EAC),
is the main parameter used in this calculation. For the Board of Management members
in charge of the MAIL, GLOBAL FORWARDING, FREIGHT, EXPRESS and SUPPLY CHAIN
divisions, the EAC of their respective division is also a key parameter. Furthermore, an
employee-related target is agreed with all Board of Management members based on the
annual employee opinion survey, as are additional targets.

Achievement of the upper targets for the financial year that have been agreed based
on demanding objectives is rewarded with the maximum annual bonus. If the targets
specified for the financial year are only partially reached or completely missed, the
annual bonus will be paid on a pro-rata basis or not at all. The Supervisory Board may
also elect to award an appropriate special bonus for extraordinary achievement.

The annual bonus is not paid in full in a single instalment on the basis of having
reached the agreed targets. Instead, 50 % of the annual bonus flows into a medium-
term component with a three-year calculation period (performance phase of one year,
sustainability phase of two years). This medium-term component will be paid out after
expiry of the sustainability phase subject to the condition that EAC, as an indicator of
sustainability, is reached during the sustainability phase. Otherwise, payment of the
medium-term component is forfeited without compensation. This demerit system puts
greater emphasis on sustainable company development in determining management
board remuneration and sets long-term incentives.

Stock appreciation rights (SAR s) are granted as a long-term remuneration com-
ponent based on the Long-Term Incentive Plan resolved by the Supervisory Board in
2006 (2006 LTIP).

Each SAR entitles the holder to receive a cash settlement equal to the difference
between the average closing price of Deutsche Post shares for the five trading days
preceding the exercise date and the exercise price of the SAR. In 2012, the members of
the Board of Management each invested 10 % of their annual base salary as a personal
financial investment. The waiting period for the stock appreciation rights is four years
from the date on which they were granted. After expiration of the waiting period, and
provided an absolute or relative performance target has been achieved, the SAR s can be
exercised wholly or partially for a period of two years. Any SAR s not exercised during
this two-year period will expire.

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125

To determine how many, if any, of the SAR s granted can be exercised, the average
share price or the average index value for the reference period is compared with that
of the performance period. The reference period comprises the last twenty consecutive
trading days prior to the issue date. The performance period is the last sixty trading
days before the end of the waiting period. The average share price (closing price) is
calculated as the average closing price of Deutsche Post shares in Deutsche Börse AG’s
Xetra electronic trading system.

A maximum of four out of every six SAR s can be “earned” via the absolute perform-
ance target and a maximum of two via the relative performance target. If neither an
absolute nor a relative performance target is met by the end of the waiting period, the
SAR s attributable to the related tranche will expire without replacement or compensation.
One SAR is earned each time the closing price of Deutsche Post shares exceeds the
issue price by at least 10 %, 15 %, 20 % or 25 %. The relative performance target is tied
to the performance of the shares in relation to the STOXX Europe 600 Index (SXXP,
ISIN EU0009658202). It is met if the share price equals the index performance or if it
outperforms the index by at least 10 %.

Remuneration from stock appreciation rights is limited to 300 % of the annual target
cash compensation (annual base salary plus the annual target bonus). Moreover, it may
be limited by the Supervisory Board in the event of extraordinary circumstances.

Provisions to cap severance payments pursuant to the Corporate Governance
Code recommendation, change-of-control provisions and post-contractual
non-compete clauses

In accordance with the recommendation of section 4.2.3 of the German Corporate
Governance Code, as amended on 15 May 2012, Board of Management contracts con-
tain a provision stipulating that in the event of the premature termination of a Board of
Management member’s contract, the severance payment may compensate no more than
the remaining term of the contract. The severance payment is limited to a maximum
amount of two years’ remuneration including fringe benefits (severance payment cap).
All contracts contain a clause stipulating that neither special remuneration paid, nor the
value of rights allocated from long-term incentive plans, may be taken into account in
the calculation of the severance payment cap.

The contractual provisions stipulate that a change of control exists if a shareholder
has acquired control within the meaning of section 29 (2) of the Wertpapiererwerbs-
und Übernahmegesetz (WpÜG – German Securities Acquisition and Takeover Act) via
possession of at least 30 % of the voting rights, including the voting rights attributable
to such shareholder by virtue of acting in concert with other shareholders as set forth
in section 30 of the WpÜG or if a control agreement has been concluded with the com-
pany as a dependent entity in accordance with section 291 of the Aktiengesetz (AktG –
German Stock Corporation Act) and such agreement has taken effect or if the company
has merged with another legal entity outside of the Group pursuant to section 2 of the
Umwandlungsgesetz (UmwG – German Reorganisation and Transformation Act), unless
the value of such other legal entity, as determined by the agreed conversion rate, is less
than 50 % of the value of the company.

126

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Corporate Governance Report
Remuneration report

In the event that the right to early termination is exercised or a Board of Manage-
ment contract is terminated by mutual consent within nine months of the change of
control, the Board of Management member is entitled to payment to compensate the
remaining term of their Board of Management contract. Such payment is limited to
150 % of the severance payment cap pursuant to the recommendation of the German
Corporate Governance Code. The amount of the payment is reduced by 25 % if the Board
of Management member has not reached the age of 60 upon leaving the company. If the
remaining term of the Board of Management contract is less than two years and the
Board of Management member has not reached the age of 62 upon leaving the company,
the payment will correspond to the severance payment cap. The same applies if a Board
of Management contract expires prior to the Board of Management member’s reaching
the age of 62 because less than nine months remained on the term of the contract at the
time of the change of control and the contract was not renewed.

Board of Management members are also subject to a non-compete clause, taking
effect on the cessation of their contracts. During the one-year non-compete period,
former Board of Management members receive 100 % of their last contractually stipulated
annual base salary on a pro-rata basis as compensation each month. Any other income
earned during the non-compete period is subtracted from the compensation paid. The
amount of the compensation payment itself is deducted from any severance payments or
pension payments. Prior to, or concurrent with, cessation of the Board of Management
contract, the company may declare its waiver of adherence to the non-compete clause.
In such a case, the company will be released from the obligation to pay compensation
due to a restraint on competition six months after receipt of such declaration.

Apart from the aforementioned arrangements, no member of the Board of Manage-

ment has been promised any further benefits after leaving the company.

Other provisions

Walter Scheurle entered retirement as at the end of 30 September 2012. From
30 April 2012, when he resigned from the Board, until the beginning of his retirement,
he was active in a consultative capacity for the company. In fulfilment of the rights under
his contract, he received remuneration totalling €771,162 during this period.

Angela Titzrath took office as a member of the company’s Board of Management on
1 May 2012. By way of compensation for rights that lapsed as a result of her transfer to
Deutsche Post AG, the company paid her the sum of €538,835.

Amount of remuneration paid to active members of the Group Board of Management
in financial year 2012

The remuneration paid to active members of the Board of Management in financial
year 2012 totalled €13.30 million (previous year: €12.05 million). This amount com-
prised €7.64 million in non-performance-related components (previous year: €7.41 mil-
lion) and €5.66 million in the performance-related component paid out (previous year:
€4.64 million). An additional €2.85 million of the performance-related component was
transferred to the medium-term component and will be paid out in 2015 subject to the
condition that the required EAC, as an indicator of sustainability, is reached.

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127

The members of the Board of Management were granted a total of 2,108,466 SAR s
in financial year 2012 for a total value of €7.04 million (previous year: €6.96 million) at
the time of issue (1 July 2012). The following tables present the total remuneration paid
to active Board of Management members (individual breakdown):

B.05 Remuneration paid to the Group Board of Management in 2012: cash components

€

non-performance related

Performance
related

Fringe
benefits

34,763

99,150

195,571

107,348

21,008

19,305

annual
bonus

1,244,325

490,050

407,756

443,610

448,725

579,150

Payment from
medium-term
component
(2010)

415,493

175,032

total

3,535,992

1,682,565

1,427,077

214,549

340,000

215,000

1,695,507

1,739,733

1,696,788

share of
annual bonus
transferred to
medium-term
component
(2012) 2

519,194

419,100

407,756

443,610

448,725

295,350

918,333

823,750

930,000

883,333

310,000

6,707

230,175

223,380

770,262

76,725

476,667

42,227 3

235,950

754,844

235,950

board members

annual

base salary

Dr Frank appel, Chairman

1,841,411

Ken allen

roger Crook

bruce edwards

Jürgen gerdes

lawrence rosen 1

Walter scheurle
(until 30 april 2012)

angela titzrath
(since 1 May 2012)

1 in financial year 2012, an additional €209,000 was paid out as part of the compensation for rights that lapsed as a result of his transfer

to Deutsche Post AG. the compensation payment is described in the 2009 annual report.

2 this amount will be paid out in 2015 provided the sustainability indicator is fulfilled.
3 by way of compensation for rights that lapsed as a result of her transfer to Deutsche Post AG, the company paid her the sum of €538,835.

the compensation payment is described above.

B.06 Remuneration paid to the Group Board of Management in 2012: share-based component
with long-term incentive effect

€

active board members

Dr Frank appel, Chairman

Ken allen

roger Crook

bruce edwards

Jürgen gerdes

lawrence rosen

angela titzrath (since 1 May 2012)

number
of SAR s

544,068

278,448

257,490

278,448

257,490

214,074

Value of SAR s
on grant date
(1 July 2012)

1,817,187

930,016

860,017

930,016

860,017

715,007

128

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Corporate Governance Report
Remuneration report

Remuneration paid to the Group Board of Management in the previous year (2011)

B.07 Remuneration paid to the Group Board of Management in 2011: cash components

€

non-performance related

Performance
related

board members

Dr Frank appel, Chairman

Ken allen

roger Crook (since 9 March 2011)

bruce edwards

Jürgen gerdes

lawrence rosen 1

Walter scheurle

Hermann ude (until 8 March 2011)

annual base
salary

1,745,017

835,833

579,797

919,902

930,000

860,000

930,000

163,188

Fringe
benefits

33,990

119,222

142,092

91,758

22,906

19,270

19,892

3,242

annual
bonus

total

1,308,804

3,087,811

626,123

290,228

1,581,178

1,012,117

496,451

1,508,111

465,000

645,000

697,500

108,861

1,417,906

1,524,270

1,647,392

275,291

share of
annual bonus
transferred to
medium-term
component 2

436,268

208,708

290,228

421,317

465,000

215,000

232,500

53,485

1 in financial year 2011, an additional €473,000 was paid out as part of the compensation for rights that lapsed as a result of his transfer

to Deutsche Post AG. the compensation payment is described in the 2009 annual report.

2 this amount will be paid out in 2014 provided the sustainability indicator is fulfilled.

B.08 Remuneration paid to the Group Board of Management in 2011: share-based component
with long-term incentive effect

€

active board members

Dr Frank appel, Chairman

Ken allen

roger Crook (since 9 March 2011)

bruce edwards

Jürgen gerdes

lawrence rosen

Walter scheurle

number
of SAR s

689,502

342,630

284,862

370,518

342,630

370,518

Value of SAR s
on grant date
(1 July 2011)

1,730,650

860,001

715,003

930,000

860,001

930,000

Pension commitments under the previous system

Dr Frank Appel and Jürgen Gerdes have direct, final-salary based pension com-
mitments on the basis of their individual contracts, providing for benefits in case of
permanent disability, death or retirement. If the contract of a member ends after at least
five years of service on the Board of Management, the entitlements they have acquired
will vest in full. Members become entitled to benefits due to permanent disability after
at least five years of service. Eligibility for retirement benefits begins at the earliest at
the age of 55, or at the age of 62 in the case of Jürgen Gerdes. The members of the Board
of Management may choose between annuity payments and a lump sum payment. The
benefit amount depends on the pensionable income and the pension level derived from
the years of service.

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129

Pensionable income consists of the fixed annual remuneration (annual base salary)
computed on the basis of the average salary over the last twelve calendar months of
employ ment. Members of the Board of Management attain a pension level of 25 % after
five years of service. The maximum pension level of 50 % is attained after ten years of
service. The pension level increases gradually based on the period of service on the
Board of Management. Subsequent pension benefits increase or decrease to reflect
changes in the consumer price index in Germany.

B.09 Pension commitments under the previous system in financial year 2012: individual breakdown

Pension
level on
31 Dec. 2012

Pension commitments

Maximum
pension level
%

service cost for pension
obligation, financial year 2012
€

Present value
(DBO) as at
31 Dec. 2012
€

614,968

10,447,301

213,097

686,493

4,598,461

1,514,558

15,045,762

Dr Frank appel, Chairman

Jürgen gerdes 1

Walter scheurle (until 30 april 2012)

Total

1 should benefits fall due whilst the board member concerned is actively employed, their amount will be calculated in accordance

with the Pension regulations of Deutsche Post AG (VersoPost) at a minimum (based on a salary of €525,000).

B.10 Pension commitments under the previous system in the previous year (2011): individual breakdown

Pension commitments

Pension
level on
31 Dec. 2011

Maximum
pension level
%

service cost for pension
obligation, financial year 2011

€

552,899

166,362

651,031

Present value
(DBO) as at
31 Dec. 2011
€

7,180,293

3,804,581

8,324,557

1,370,292

19,309,431

Dr Frank appel, Chairman

Jürgen gerdes 1

Walter scheurle

Total

1 Minimum period not yet complete. in the event of benefits being paid, the provisions of the previous system will apply.

Pension commitments under the new system

Since 4 March 2008, newly appointed Board of Management members have received
pension commitments based on a defined contribution plan rather than the previous
commitments, which were based on the final salary. Under the defined contribu tion
pension plan, the company credits an annual amount of 35 % of the annual base salary
to a virtual pension account for the Board of Management member concerned. The
maximum contribution period is 15 years. The pension capital accrues interest at an
annual rate equal to the “iBoxx Corporates AA 10 + Annual Yield” rate, or at an annual
rate of 2.25 % at minimum, and will continue to do so until the pension benefits fall due.
The pension benefits are paid out in a lump sum in the amount of the value accumulated
in the pension account. The benefits fall due when the Board of Management member
reaches the age of 62 or in the case of invalidity or death whilst being employed. In the
event of benefits falling due, the pension beneficiary may opt to receive an annuity pay-
ment in lieu of a lump sum payment. If this option is exercised, the capital is converted to
an annuity payment, taking into account the average “iBoxx Corporates AA 10 + Annual
Yield” for the past ten full calendar years as well as the individual data of the surviving
dependants and a future pension increase of 1 % per year.

130

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Corporate Governance Report
Remuneration report

B.11 Board of Management pension commitments under the new system in financial year 2012:
individual breakdown

€

Ken allen

roger Crook

bruce edwards

lawrence rosen

angela titzrath (since 1 May 2012)

Total

total
contribution
for 2012

Present value
(DBO) as at
31 Dec. 2012

301,000

250,250

325,500

301,000

1,027,195

454,642

1,482,117

1,977,370

526,833 1

198,981

1,704,583

5,140,305

service cost for pension
obligation, financial year 2012

297,574

244,487

329,531

300,978

1,172,570

1 Pro-rated contribution for eight months, plus a starting balance of €360,000. the starting balance will not be credited if Ms titzrath

leaves the company of her own volition prior to reaching the age of 60 or works for the company after reaching the age of 60.

B.12 Board of Management pension commitments under the new system in the previous year (2011):
individual breakdown

€

Ken allen

roger Crook (since 9 March 2011)

bruce edwards

lawrence rosen

Hermann ude (until 8 March 2011)

Total

total
contribution
for 2011

Present value
(DBO) as at
31 Dec. 2011

250,250

187,688

301,000

705,775

189,914

1,114,883

1,636,856

677,250 1

1,765,277

1,717,188

5,412,705

service cost for pension
obligation, financial year 2011

266,023

322,872

326,478

333,183

1,248,556

1 the total contribution for 2011 consists of a pro-rata amount for three months in the amount of €75,250 plus the €602,000 credited

to Hermann ude in connection with his departure from the company.

Benefits for former Board of Management members

Benefits paid to former members of the Board of Management or their surviving
dependants amounted to €4.6 million in financial year 2012 (previous year: €7.4 mil-
lion). The defined benefit obligation (DBO) for current pensions calculated under IFRS s
amounted to €78 million (previous year: €57.0 million). A total of €20.9 million of the
difference is due to a significant reduction in the IAS discount rate compared with the
previous year and the greater number of pensioners as their pension benefits have fallen
due. No additional obligations have been incurred in this context.

Supervisory Board remuneration

Pursuant to article 17 of the Articles of Association of Deutsche Post AG resolved
by the Annual General Meeting, the annual remuneration paid to the members of the
Super visory Board comprises a non-performance-related, i.e., fixed, component, a
variable component geared towards sustainable corporate development and the attend-
ance allowance.

As in the previous year, the fixed component amounted to €40,000. The variable
remuneration component for financial year 2012 will amount to €1,000 for each €0.02
by which the consolidated net profit per share for financial year 2014 exceeds the con-
solidated net profit per share for financial year 2011. This variable remuneration compo-
nent will fall due for payment as at the end of the 2015 AGM. The variable remuneration
component is subject to a cap equal to 50 % of the fixed component.

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131

The Supervisory Board chairman and the Supervisory Board committee chairs
receive an additional 100 % of the fixed and variable remuneration, and the Super visory
Board deputy chair and committee members receive an additional 50 %. This does not
apply to the Mediation or Nomination Committees. Those who only serve on the Super-
visory Board or its committees, or act as chair or deputy chair, for part of the year are
remunerated on a pro-rata basis.

Supervisory Board members receive an attendance allowance of €1,000 for each
plenary meeting of the Supervisory Board or committee meeting that they attend, as in
2011. They are entitled to the reimbursement of out-of-pocket cash expenses incurred
in the exercise of their office. Any value added tax charged on Supervisory Board
remuneration or out-of-pocket expenses is reimbursed.

The remuneration for 2012, consisting of a fixed component and the attendance
allowance, totalled €1,461,500 (previous year: €1,410,000). The following table shows
the remuneration paid to each Supervisory Board member:

B.13 Remuneration paid to Supervisory Board members in 2012

€

board members

Prof. Dr Wulf von schimmelmann (Chair)

andrea Kocsis (Deputy Chair)

Wolfgang abel (until 12 september 2012)

rolf bauermeister

Hero brahms

Heinrich Josef busch

Werner gatzer

Prof. Dr Henning Kagermann

thomas Koczelnik

anke Kufalt

thomas Kunz

roland oetker

andreas schädler

sabine schielmann

Dr ulrich schröder

Dr stefan schulte

stephan teuscher (since 29 october 2012)

Helga thiel

elmar toime

stefanie Weckesser

Prof. Dr-ing. Katja Windt

Fixed
component

attendance
allowance

140,000

120,000

42,500

60,000

80,000

40,000

80,000

40,000

80,000

40,000

80,000

40,000

60,000

10,000

60,000

40,000

60,000

40,000

21,000

16,000

6,000

12,000

17,000

7,000

19,000

6,000

19,000

7,000

5,000

17,000

7,000

6,000

15,000

2,000

16,000

5,000

12,000

7,000

Maximum
variable
remuneration
(cap) 1

70,000

60,000

21,250

30,000

40,000

20,000

40,000

20,000

40,000

20,000

40,000

20,000

30,000

5,000

30,000

20,000

30,000

20,000

total

161,000

136,000

48,500

72,000

97,000

47,000

99,000

46,000

99,000

47,000

45,000

97,000

47,000

46,000

75,000

12,000

76,000

45,000

72,000

47,000

1 this variable remuneration component will fall due for payment as at the end of the 2015 AGM after determination of the consolidated

net profit per share for financial year 2014.

132

Deutsche Post DHL Annual Report 2012

Corporate Governance
Corporate Governance Report
Remuneration report

The variable remuneration for financial year 2010 will fall due for payment as at the
end of the 2013 AGM. It will amount to €1,000 for each €0.02 by which the consolidated
net profit per share for financial year 2012 exceeds the consolidated net profit per share
for financial year 2009. The variable remuneration for financial year 2010 is subject
to a cap equal to 50 % of the fixed component. The total variable remuneration paid to
the members of the Supervisory Board for financial year 2010 amounted to €465,000
(previous year: no payment), of which €41,875 was to Board members who have now
left the company and €423,125 to active Board members. The following table shows the
remuneration paid to each Supervisory Board member:

B.14 Variable remuneration paid to Supervisory Board members for 2010

€

active board members

Prof. Dr Wulf von schimmelmann (Chair)

andrea Kocsis (Deputy Chair)

Wolfgang abel (until 12 september 2012)

rolf bauermeister

Hero brahms

Heinrich Josef busch

Werner gatzer

Prof. Dr Henning Kagermann

thomas Koczelnik

anke Kufalt

thomas Kunz 1

roland oetker

andreas schädler

sabine schielmann (since 27 october 2010)

Dr ulrich schröder

Dr stefan schulte

stephan teuscher (since 29 october 2012) 1

Helga thiel

elmar toime

stefanie Weckesser

Prof. Dr-ing. Katja Windt 1

1 not a board member in financial year 2010.

Variable
remuneration
(cap)

52,500

45,000

22,500

30,000

15,000

30,000

15,000

30,000

15,000

–

30,000

15,000

3,125

15,000

22,500

–

22,500

15,000

22,500

–

Accordingly, the active members of the Supervisory Board will receive a total of
€1,884,625 as the sum of the fixed component and the attendance allowance for 2012,
and the variable remuneration for 2010.

Deutsche Post DHL Annual Report 2012

133

The remuneration for the previous year (2011), consisting of a fixed component
and the attendance allowance, is shown in the following table for each Supervisory
Board member:

B.15 Remuneration paid to Supervisory Board members in 2011

€

board members

Prof. Dr Wulf von schimmelmann (Chair)

andrea Kocsis (Deputy Chair)

Wolfgang abel

Willem van agtmael (until 25 May 2011)

rolf bauermeister

Hero brahms

Heinrich Josef busch

Werner gatzer

Prof. Dr Henning Kagermann

thomas Koczelnik

anke Kufalt

thomas Kunz (since 25 May 2011)

roland oetker

Harry roels (until 25 May 2011)

andreas schädler

sabine schielmann

Dr ulrich schröder

Dr stefan schulte

Helga thiel

elmar toime

stefanie Weckesser

Prof. Dr-ing. Katja Windt (since 25 May 2011)

Fixed
component

attendance
allowance

140,000

120,000

60,000

15,000

60,000

80,000

40,000

80,000

40,000

80,000

40,000

25,000

80,000

15,000

40,000

60,000

40,000

60,000

25,000

16,000

14,000

10,000

1,000

10,000

11,000

4,000

16,000

3,000

15,000

4,000

2,000

15,000

1,000

4,000

3,000

9,000

11,000

4,000

10,000

3,000

Maximum
variable
remuneration
(cap) 1

70,000

60,000

30,000

7,500

30,000

40,000

20,000

40,000

20,000

40,000

20,000

12,500

40,000

7,500

20,000

30,000

20,000

30,000

12,500

total

156,000

134,000

70,000

16,000

70,000

91,000

44,000

96,000

43,000

95,000

44,000

27,000

95,000

16,000

44,000

43,000

69,000

71,000

44,000

70,000

28,000

1 this variable remuneration component will fall due for payment as at the end of the 2014 AGM after determination of the consolidated

net profit per share for financial year 2013.

134

Deutsche Post DHL Annual Report 2012

135

214

ConsoliDateD
FinanCial
stateMents

C 丙 Consolidated FinanCial statementsC 丙

ConsoliDateD
FinanCial stateMents

inCoMe stateMent

137

balanCe sHeet DisClosures

stateMent oF CoMPreHensiVe inCoMe 138

balanCe sHeet

CasH FloW stateMent

139

140

stateMent oF CHanges in eQuitY

141

notes to tHe ConsoliDateD FinanCial
stateMents oF DeutsCHe Post ag

142

basis oF PreParation

1 basis of accounting
2 Consolidated group
3 significant transactions
4 new developments in international accounting under IFRS s
5 Currency translation
6 accounting policies
7 exercise of judgement in applying the accounting policies
8 Consolidation methods

segMent rePorting

9 segment reporting

inCoMe stateMent DisClosures

10 revenue
11 other operating income
12 Materials expense
13 staff costs / employees
14 Depreciation, amortisation and impairment losses
15 other operating expenses
16 net income from associates
17 net other finance costs
18 income taxes
19 Consolidated net profit for the period
20 non-controlling interests
21 earnings per share
22 Dividend per share

142

142
142
148
149
151
152
159
160

161

164

164
164
164
165
165
166
166
166
166
167
167
168
168

23 intangible assets
24 Property, plant and equipment
25 investment property
26 investments in associates
27 non-current financial assets
28 other non-current assets
29 Deferred taxes
30 inventories
31 income tax assets and liabilities
32 receivables and other current assets
33 Current financial assets
34 Cash and cash equivalents
35 assets held for sale and liabilities associated with assets

held for sale
36 issued capital
37 other reserves
38 retained earnings
39 equity attributable to Deutsche Post AG shareholders
40 non-controlling interests
41 Provisions for pensions and similar obligations
42 other provisions
43 Financial liabilities
44 other liabilities
45 trade payables

CasH FloW DisClosures

46 Cash flow disclosures

otHer DisClosures

47 risks and financial instruments of the group
48 Contingent liabilities
49 other financial obligations
50 litigation
51 share-based payment
52 related party disclosures
53 auditor’s fees
54 exemptions under the HGB and local foreign legislation
55 Declaration of Conformity with the german Corporate

governance Code

56 significant events after the balance sheet date

169

169
171
172
172
172
173
173
173
173
174
174
174

174
176
177
178
178
179
179
185
187
189
189

190

191

191
205
205
206
207
208
211
211

212
212

resPonsibilitY stateMent

213

inDePenDent auDitor’s rePort

214

C.01 inCoMe stateMent

1 January to 31 December

€ m

revenue

other operating income

total operating income

Materials expense

staff costs

Depreciation, amortisation and impairment losses

other operating expenses

total operating expenses

Profit from operating activities (EBIT)

net income from associates

other financial income

other finance costs

Foreign currency result

net other finance costs

Net finance costs

Profit before income taxes

income taxes

Consolidated net profit for the period

attributable to Deutsche Post AG shareholders

attributable to non-controlling interests

Basic earnings per share (€)

Diluted earnings per share (€)

Consolidated Financial Statements
Income Statement

note

2011

52,829

2,050

54,879

–30,544

–16,730

–1,274

–3,895

– 52,443

2012

55,512

2,168

57,680

–31,863

–17,770

–1,339

– 4,043

– 55,015

2,436

2,665

590

657

–1,391

–1,049

–36

– 837

–777

1,659

–393

1,266

1,163

103

0.96

–37

– 429

– 427

2,238

– 458

1,780

1,658

122

1.37

1.32

Deutsche Post DHL Annual Report 2012

137

C.02 stateMent oF CoMPreHensiVe inCoMe

1 January to 31 December

€ m

Consolidated net profit for the period

Currency translation reserve

Changes from unrealised gains and losses

Changes from realised gains and losses

Other changes in retained earnings

Changes from unrealised gains and losses

Changes from realised gains and losses

IAS 39 hedging reserve

Changes from unrealised gains and losses

Changes from realised gains and losses

IAS 39 revaluation reserve

Changes from unrealised gains and losses

Changes from realised gains and losses

IFRS 3 revaluation reserve

Changes from unrealised gains and losses

Changes from realised gains and losses

income taxes relating to components of other comprehensive income

share of other comprehensive income of associates (after tax)

Other comprehensive income (after tax)

Total comprehensive income

attributable to Deutsche Post AG shareholders

attributable to non-controlling interests

note

2011

1,266

193

–26

– 5

–7

–1

166

1,432

1,331

101

2012

1,780

–23

–12

–2

–7

–37

–10

1,770

1,650

120

138

Deutsche Post DHL Annual Report 2012

C.03 balanCe sHeet

€ m

ASSETS

intangible assets

Property, plant and equipment

investment property

investments in associates

non-current financial assets

other non-current assets

Deferred tax assets

Non-current assets

inventories

income tax assets

receivables and other current assets

Current financial assets

Cash and cash equivalents

assets held for sale

Current assets

Total ASSETS

EQUITY AND LIABILITIES

issued capital

other reserves

retained earnings

equity attributable to Deutsche Post AG shareholders

non-controlling interests

Equity

Provisions for pensions and similar obligations

Deferred tax liabilities

other non-current provisions

non-current provisions

non-current financial liabilities

other non-current liabilities

non-current liabilities

Non-current provisions and liabilities

Current provisions

Current financial liabilities

trade payables

income tax liabilities

other current liabilities

liabilities associated with assets held for sale

Current liabilities

Current provisions and liabilities

Total EQUITY AND LIABILITIES

Consolidated Financial Statements
Balance Sheet

note

31 Dec. 2011

31 Dec. 2012

12,196

6,493

729

570

1,153

12,151

6,663

1,039

633

1,257

21,225

21,832

273

239

9,089

2,498

3,123

1,961

17,183

38,408

1,209

1,714

8,086

11,009

190

322

127

9,112

252

2,400

12,289

34,121

1,209

1,786

8,956

11,951

213

11,199

12,164

4,445

255

2,174

6,874

1,366

347

1,713

8,587

2,134

5,644

6,168

570

4,106

16,488

18,622

38,408

2,442

229

1,972

4,643

4,413

276

4,689

9,332

1,663

403

5,991

534

4,004

10,962

12,625

34,121

Deutsche Post DHL Annual Report 2012

139

C.04 CasH FloW stateMent

1 January to 31 December

€ m

Consolidated net profit for the period attributable to Deutsche Post AG shareholders

Consolidated net profit for the period attributable to non-controlling interests

income taxes

net other finance costs

net income from associates

Profit from operating activities (EBIT)

Depreciation, amortisation and impairment losses

net income from disposal of non-current assets

non-cash income and expense

Change in provisions

Change in other non-current assets and liabilities

income taxes paid

Net cash from operating activities before changes in working capital

Changes in working capital

inventories

receivables and other current assets

liabilities and other items

Net cash from / used in operating activities

subsidiaries and other business units

Property, plant and equipment and intangible assets

other non-current financial assets

Proceeds from disposal of non-current assets

subsidiaries and other business units

Property, plant and equipment and intangible assets

other non-current financial assets

Cash paid to acquire non-current assets

interest received

Dividend received

Current financial assets

Net cash used in investing activities

Proceeds from issuance of non-current financial liabilities

repayments of non-current financial liabilities

Change in current financial liabilities

other financing activities

Proceeds from transactions with non-controlling interests and venturers

Cash paid for transactions with non-controlling interests

Dividend paid to Deutsche Post AG shareholders

Dividend paid to non-controlling interest holders

Purchase of treasury shares

Proceeds from issuing shares or other equity instruments

interest paid

Net cash used in / from financing activities

net change in cash and cash equivalents

effect of changes in exchange rates on cash and cash equivalents

Changes in cash and cash equivalents associated with assets held for sale

Changes in cash and cash equivalents due to changes in consolidated group

Cash and cash equivalents at beginning of reporting period

Cash and cash equivalents at end of reporting period

note

46.1

2011

1,163

103

393

837

– 60

2,436

1,274

– 54

–7

– 897

– 63

– 455

2,234

–37

– 406

580

2,371

211

285

– 84

–1,716

– 80

–1,880

394

2012

1,658

122

458

429

–2

2,665

1,339

–74

– 97

–3,034

– 53

– 527

219

– 51

–221

–150

–203

225

299

– 57

–1,639

–336

–2,032

–10

46.2

–1,129

–1,697

–338

– 97

– 60

–1

–786

– 99

–21

–163

–1,547

–305

3,415

3,123

3,176

–773

– 50

– 62

– 846

–78

–26

–296

1,199

–701

–15

–7

3,123

2,400

46.3

46.4

140

Deutsche Post DHL Annual Report 2012

C.05 stateMent oF CHanges in eQuitY

1 January to 31 December

€ m

note

balance at 1 January 2011

Capital transactions with owner

Dividend

transactions with non-controlling
interests

Changes in non-controlling
interests due to changes
in consolidated group

Purchase of treasury shares

share Matching scheme ( issuance)

share Matching scheme (exercise)

Total comprehensive income

Consolidated net profit
for the period

Currency translation differences

other changes

issued
capital

1,209

Capital
reserves

2,158

–2

–21

Balance at 31 December 2011

balance at 1 January 2012

1,209

2,170

Capital transactions with owner

Dividend

transactions with non-controlling
interests

Changes in non-controlling
interests due to changes
in consolidated group

issue of shares or other equity
instruments

Purchase of treasury shares

share Matching scheme ( issuance)

share Matching scheme (exercise)

Total comprehensive income

Consolidated net profit
for the period

Currency translation differences

other changes

–2

–24

Balance at 31 December 2012

1,209

2,254

other reserves

IAS 39
revaluation
reserve 1

IAS 39
hedging
reserve 1

IFRS 3
revaluation
reserve

Currency
translation
reserve

–33

– 91

–1

–34

–7

–1

–2

– 682

165

– 517

–2

Consolidated Financial Statements
Statement of Changes in Equity

equity
attributable
to Deutsche
Post AG
shareholders

10,511

retained
earnings

7,767

non-
controlling
interests

185

total equity

10,696

–786

– 99

– 885

– 59

– 833

– 96

– 929

–22

1,163

165

1,331

11,009

–26

8,086

11,009

– 846

–20

1,163

8,086

–24

1,658

– 59

–22

103

–2

101

190

–79

–22

1,266

163

1,432

11,199

– 925

–26

–708

– 97

– 805

1,658

– 64

1,650

11,951

122

–2

120

213

1,780

– 64

1,770

12,164

– 463

8,956

1 the IAS 39 hedging reserve and IAS 39 revaluation reserve previously presented together in the IAS 39 reserves column are now shown separately to increase transparency.

Deutsche Post DHL Annual Report 2012

141

Consolidated group

In addition to Deutsche Post AG, the consolidated financial
statements for the period ended 31 December 2012 include all
German and foreign companies in which Deutsche Post AG directly
or indirectly holds a majority of voting rights, or whose activities
it can control in some other way. The companies are consolidated
from the date on which the Group is able to exercise control.

The companies listed in the table below are consolidated in

addition to the parent company Deutsche Post AG.

Consolidated group

Number of fully consolidated companies
( subsidiaries)

german

Foreign

Number of proportionately consolidated joint
ventures

german

Foreign

Number of companies accounted for using
the equity method (associates) 1

german

Foreign

2011

2012

754

730

1 the interest in Deutsche Postbank AG had been measured in accordance with IFRS 5

since March 2011 and was disposed of in February 2012.

The decrease in the number of equity-accounted companies is
largely attributable to the derecognition of Deutsche Postbank AG
and its subsidiaries. The complete list of the Group’s shareholdings
in accordance with section 313 (2) nos. 1 to 4 and section 313 (3)
of the HGB can be accessed on the website, www.dp-dhl.com/en/
investors.html.

notes to tHe ConsoliDateD
FinanCial stateMents oF
DeutsCHe Post ag

basis oF PreParation

Basis of accounting

As a listed company, Deutsche Post AG prepared its consoli-
dated financial statements in accordance with the International
Financial Reporting Standards (IFRS s), as adopted by the European
Union (EU), and the provisions of commercial law to be additionally
applied in accordance with section 315 a (1) of the Handelsgesetzbuch
(HGB – German Commercial Code). The financial statements rep-
resent an annual financial report within the meaning of the Trans-
parenzrichtlinie-Umsetzungsgesetz (TUG – Transparency Directive
Implementing Act) (section 37 v of the Wertpapierhandelsgesetz
(WpHG – German Securities Trading Act)) dated 5 January 2007.
The requirements of the Standards applied have been satisfied
in full, and the consolidated financial statements therefore provide
a true and fair view of the Group’s net assets, financial position and
results of operations.

The consolidated financial statements consist of the income
statement and the statement of comprehensive income, the balance
sheet, the cash flow statement, the statement of changes in equity
and the Notes. In order to improve the clarity of presentation, vari-
ous items in the balance sheet and in the income statement have
been combined. These items are disclosed and explained separately
in the Notes. The income statement has been classified in accord-
ance with the nature of expense method.

The accounting policies, as well as the explanations and dis-
closures in the Notes to the IFRS consolidated financial statements
for financial year 2012, are generally based on the same accounting
policies used in the 2011 consolidated financial statements. Excep-
tions to this are the changes in international financial reporting
note 4 that have been required
under the IFRS s described in
to be applied by the Group since 1 January 2012. The accounting
policies are explained in

note 6.

The financial year of Deutsche Post AG and its consolidated
subsidiaries is the calendar year. Deutsche Post AG, whose regis-
tered office is in Bonn, Germany, is entered in the commercial
regis ter of the Bonn Local Court.

These consolidated financial statements were authorised for
issue by a resolution of the Board of Management of Deutsche Post
AG dated 18 February 2013.

The consolidated financial statements are prepared in euros
(€). Unless otherwise stated, all amounts are given in millions of
euros (€ million, € m).

142

Deutsche Post DHL Annual Report 2012

Acquisitions in 2012

Insignificant acquisitions, 2012

Date of
acquisition

1 February
2012

€ m

1 January to 31 December

ASSETS

non-current assets

Current assets

Cash and cash equivalents

name

Country

segment

interest in %

tag belgium SA,
brussels (formerly
Dentsu brussels SA) belgium

SUPPLY CHAIN

100

intelliad Media
gmbH, Munich

2 sisters Food
group (2SFG),
Heathrow

germany

MAIL

100

9 July 2012

assets held for sale

SUPPLY CHAIN

asset deal

27 July 2012

EQUITY AND LIABILITIES

all you need gmbH,
berlin

germany

MAIL

exel saudia LLC,
al Khobar

saudi arabia

SUPPLY CHAIN

luftfrachtsicherheit-
service gmbH,
Frankfurt am Main germany

1 acquired with a view to resale (IFRS 5)
2 step acquisition.

GLOBAL
FORWARDING,
FREIGHT

note 35.

24 october
2012 1, 2

terms of
the contract
amended

16 october
2012 2

non-current liabilities and provisions

Current liabilities and provisions

liabilities associated with assets
held for sale

27 august
2012

Net assets

of which in accordance with IFRS 5

Consolidated Financial Statements
Notes
Basis of preparation

Carrying
amount

adjustments

Fair value

–

INSIGNIFICANT ACQUISITIONS IN 2012

In the period up to 31 December 2012, Deutsche Post DHL
acquired companies that did not materially affect the Group’s net
assets, financial position and results of operations, either individu-
ally or in the aggregate.

Tag Belgium is active in the communications sector and spe-
cialises in the design, production and localisation of print media.
intelliAd Media is a bid-management technology supplier active in
the area of search engine advertising.

2SFG is active in the field of airline catering.
Deutsche Post DHL increased its previous 33 % stake in All
you need GmbH, a mobile commerce supermarket, to 82 %. The
stake was further increased to 90.25 % through a dis proportionate
capital increase. The shares were acquired with a view to resale,
since Deutsche Post DHL would like to focus on taking over and
enhancing the logistics infrastructure.

Exel Saudia LLC, a joint venture that was previously propor-
tionately consolidated and in which Deutsche Post DHL continues
to hold 50 % of the shares, was fully consolidated because the
terms of the contract were amended. The change in consolidation
method resulted in goodwill of €6 million from the disposal of the
previous interest. The transaction resulted in a gain of €11 million,
which is reported in other operating income.

Deutsche Post DHL acquired 50 % of the shares of Luftfracht-
sicherheit-Service GmbH. The company is fully consolidated due
to the terms of the contract.

The calculation of goodwill is presented in the following table:

Goodwill, 2012

€ m

Cash purchase price

Fair value of the existing equity interest 1

Total cost

less net assets

Difference

less goodwill in accordance with IFRS 5

Plus negative goodwill

Plus non-controlling interests 2

less goodwill arising from the change in consolidation method

Goodwill

Fair value

1 gain from the change in the method of consolidation is recognised under other operating

income.

2 non-controlling interests are recognised at their carrying amount.

Purchase price allocation for Tag Belgium and Luftfracht-
sicherheit-Service GmbH resulted in negative goodwill of €2 mil-
lion, which is reported in other operating income. The negative
goodwill is attributable to the coverage of potential business risks.
The companies contributed €16 million to consolidated rev-
enue and €0 million to consolidated EBIT since the date of initial
consolidation. If these companies had been purchased at 1 Janu-
ary 2012, they would have added €25 million to consolidated rev-
enue and €2 million to consolidated EBIT.

Deutsche Post DHL Annual Report 2012

143

Variable purchase prices, which are presented in the follow-

ACQUISITION OF TAG EQUITY IN 2011

ing table, were agreed for the acquisitions in financial year 2012:

Contingent consideration, 2012

basis

Period for
financial years
from / to

revenue and sales margin

2012 to 2014

results
range from

€0 to
€9 million

Fair value
of payment
obligation

€4 million

In mid-July 2011, Deutsche Post DHL acquired the com-
pany Tag EquityCo Limited, Cayman Islands, together with its
subsidiaries. Tag Equity is an international provider of marketing
execution and production services. The company was assigned to
the Williams Lea business unit within the SUPPLY CHAIN segment.
Final purchase price allocation is presented in the following tables.

Final purchase price allocation for Tag Equity, 2011

The transaction costs for the insignificant acquisitions

amounted to less than €1 million.

€24 million was paid for the companies acquired in financial
year 2012. €38 million was paid for companies acquired in previ-
ous years. The cash purchase price for the companies acquired was
paid by transferring cash funds.

Acquisitions in 2011

€ m

ASSETS

non-current assets

Customer relationships

brand name

software

Current assets

Cash and cash equivalents

name

Country

segment

interest in %

Date of
acquisition

adcloud gmbH
(adcloud), Cologne germany

MAIL

100

1 april 2011

EQUITY AND LIABILITIES

non-current liabilities and provisions

Deferred tax liabilities

Current liabilities and provisions

italy

SUPPLY CHAIN

100

11 May 2011

Net assets

Carrying
amount

adjustments

Fair value

–

102

–

134

–

102

118

GLOBAL
FORWARDING,
FREIGHT

SUPPLY CHAIN

GLOBAL
FORWARDING,
FREIGHT

USA

Cayman
islands

USA

100

1 June 2011

100

11 July 2011

The customer relationships are being amortised over 20 years
using the straight-line method, whilst the software is being amort-
ised over five years. The brand name has an indefinite useful life.

Goodwill for Tag Equity, 2011

100

29 July 2011

€ m

australia

SUPPLY CHAIN

asset deal

Cost

less net assets

Goodwill

1 october
2011

Fair value

The transaction costs for this acquisition amounted to €6 mil-

lion. In addition, shareholder loans of €33 million were repaid.

In 2011, the companies contributed €76 million to consoli-
dated revenue and €11 million to consolidated EBIT since the date
of initial consolidation. Inclusion of the companies as at 1 Janu-
ary 2011 would have affected consolidated revenue by adding
€67 million and consolidated EBIT by adding €8 million.

eurodifarm srl.
(eurodifarm), lodi

standard Forward-
ing LLC (standard
Forwarding),
east Moline

tag equityCo lim-
ited (tag equity),
grand Cayman

lifeConex LLC
(lifeConex),
Plantation

Post logistics
australasia,
Melbourne
(Post logistics
australasia)

144

Deutsche Post DHL Annual Report 2012

INSIGNIFICANT ACQUISITIONS IN 2011

Variable purchase prices, which are given in the table below,

Consolidated Financial Statements
Notes
Basis of preparation

were agreed for the acquisitions:

Contingent consideration, 2011

basis

Period for
financial years
from / to

revenue and gross income 1

2011 to 2013

EBITDA

2011
and 2012

revenue and EBITDA

2011 to 2013

results
range from

€0 to
€2 million

Fair value
of payment
obligation

€2 million

unlimited

€1 million

€0 to
€3 million

€2 million

1 both the range and the fair value changed due to amended agreements and earnings

forecasts.

In the year 2011, the insignificant acquisitions made in 2011
contributed €68 million to consolidated revenue and €–3 million to
consolidated EBIT since the date of initial consolidation. Inclusion
of the companies as at 1 January 2011 would not have materially
affected consolidated revenue and consolidated EBIT.

€98 million was expended on purchasing subsidiaries in
the period up to 31 December 2011, plus a further €8 million
for subsidiaries already acquired in previous years. In addition,
Deutsche Post DHL received €8 million in purchase price adjust-
ments relating to companies acquired in previous years. The cash
purchase prices of the acquired companies were paid by transfer-
ring cash funds.

Disposal and deconsolidation effects in 2012

EXPRESS SEGMENT

The sales of the Express Couriers Limited (ECL), New Zea-
land, and Parcel Direct Group Pty Limited (PDG), Australia, joint
ventures closed at the end of June 2012. The buyer is the former
joint venture partner, New Zealand Post.

In the period up to 31 December 2011, Deutsche Post DHL
acquired further subsidiaries that did not materially affect the
Group’s net assets, financial position and results of operations,
either individually or in the aggregate.

Adcloud is a specialised provider of internet advertising space

marketing and placement services.

Eurodifarm is a specialist in the temperature-controlled

distribution of pharmaceutical and diagnostic products.

Standard Forwarding, a US company in the forwarding busi-
ness, was acquired in order to expand capacity in the Freight busi-
ness unit.

Deutsche Post DHL acquired all of the shares of its LifeConEx
LLC, USA, joint venture, previously held by LCAG USA Inc., USA.
This company provides end-to-end cold chain logistics services for
the life sciences industry. The change in the method of consolida-
tion resulted in a gain of €1.3 million, which is reported in other
operating income.

Under the terms of an asset deal, DHL Supply Chain Pty.
Limited, Australia, has acquired from Post Logistics Australasia
assets and liabilities relating to its road freight transport and ware-
housing and storage services.

Insignificant acquisitions, 2011

€ m

1 January to 31 December

ASSETS

non-current assets

Current assets

Cash and cash equivalents

EQUITY AND LIABILITIES

non-current liabilities and provisions

Current liabilities and provisions

Net assets

Goodwill, 2011

€ m

Cash purchase price

Fair value of the existing equity interest 1

Total cost

less net assets

Goodwill

Carrying
amount

adjustments

Fair value

–

Fair value

1 gain from the change in the method of consolidation is recognised under other operating

income.

The transaction costs for the insignificant acquisitions in 2011

amounted to €2.6 million.

Deutsche Post DHL Annual Report 2012

145

GLOBAL FORWARDING, FREIGHT SEGMENT

In the first quarter of 2012, DHL Global Forwarding & Co. LLC
(DHL Oman), Oman, was deconsolidated, as the reasons for con-
solidation no longer existed. The company has been accounted for
using the equity method since February 2012.

Disposal and deconsolidation effects, 2012

€ m

1 January to 31 December

non-current assets

Current assets

assets held for sale 1

Cash and cash equivalents

Assets

non-current liabilities and provisions

Current liabilities and provisions

liabilities associated with assets held for sale 1

Equity and liabilities

Net assets

total consideration received

income (+) / expenses (–) from the currency translation reserve

non-controlling interests

Deconsolidation gain (+)

1 Data before deconsolidation.
2 Fair value of existing investment.

DHL oman

ECL, PDG

total

1 2

– 4

Disposal gains are shown under other operating income;

GLOBAL FORWARDING, FREIGHT SEGMENT

Part of the transport and warehouse services business of DHL
Freight Netherlands B. V., the Netherlands, was sold in the third
quarter of 2011. The effects are presented in the Miscellaneous
column.

disposal losses are reported under other operating expenses.

Disposal and deconsolidation effects in 2011

SUPPLY CHAIN SEGMENT

In April 2011, Deutsche Post DHL sold the freight forward-
ing company Exel Transportation Services Inc., USA, including
Exel Trucking Inc., USA, and Exel Transportation Services Inc.
( Canadian Branch), Canada, to the US-based Hub Group.

EXPRESS SEGMENT

At the end of June 2011, DHL Express Canada sold its domes-
tic Canadian express business to TransForce, a transport company.
The two companies entered into a ten-year strategic alliance. The
domestic express business is to be handled by TransForce’s Loomis
Express subsidiary. DHL Express Canada will continue to provide
international express services.

The sale of four Chinese companies, the sale of assets of the
Australian company Western Australia and the sale of Northern
Kope Parcel Express, Australia, are reported in the Miscellaneous
column.

146

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Basis of preparation

exel transpor-
tation services

DHL express

Canada Miscellaneous

113

–2

total

131

156

The consolidated joint ventures relate primarily to AeroLogic
GmbH, Germany, Bahwan Exel LLC, Oman, Danzas DV LCC, Russia,
and EV Logistics, Canada.

Additional information on the size of the shareholdings can
be found in the list of shareholdings, which can be accessed on the
website, www.dp-dhl.com/en/investors.html.

Disposal and deconsolidation effects in 2011

Disposal and deconsolidation effects, 2011

€ m

1 January to 31 December

non-current assets

Current assets

assets held for sale 1

Cash and cash equivalents

Assets

non-current liabilities and provisions

Current liabilities and provisions

liabilities associated with assets held for sale 1

Equity and liabilities

Net assets

total consideration received

income from the currency translation reserve

non-controlling interests

Deconsolidation gain (+) / loss (–)

1 Data before deconsolidation.

Joint ventures

The following table provides information about the balance
sheet and income statement items attributable to the significant
joint ventures included in the consolidated financial statements:

As at 31 December

€ m

BALANCE SHEET

intangible assets

Property, plant and equipment

receivables and other assets

Cash and cash equivalents

trade payables, other liabilities

Provisions

Financial liabilities

INCOME STATEMENT

revenue 2

Profit from operating activities (EBIT)

1 Proportionate single-entity financial statement data.
2 revenue excluding intra-group revenue.

2011 1

2012 1

100

271

120

Deutsche Post DHL Annual Report 2012

147

Significant transactions

Sale of Deutsche Postbank shares

As part of the sale of Deutsche Postbank shares, a further
27.4 % interest in Deutsche Postbank AG was transferred to Deutsche
Bank AG at the end of February 2012, when a mandatory exchange-
able bond fell due.

In addition, Deutsche Post AG exercised its put option for
the remaining 12.1 % of the shares it held in Postbank. Both trans-
actions are part of a three-phase sale of shares agreed between the
two companies in January 2009. Now that the second and third
stages of the transaction have been completed, Deutsche Post AG
no longer holds any shares in Deutsche Postbank AG.

The financial instruments relating to the Postbank sale were
measured for the last time in February 2012; no such measurement
will be performed again in the future.

The effects of the Postbank sale for the period up to 31 De-

cember 2012 are as follows:

Effects of the disposal of Deutsche Postbank AG

€ m

Mandatory exchangeable bond

Cash collateral

Forward

Put option

Total

less carrying amount of the investment

Total

less expenses from the currency translation reserve

Plus income from the IAS 39 reserves

Disposal gain

Other effects of the Postbank sale

€ m

interest expense on exchangeable bond

interest expense on cash collateral

net loss on subsequent measurement of the forward

net loss on measurements of the option

impairment loss on measurement of shares before
reclassification under IFRS 5

reversal of impairment loss (+) on shares under IFRS 5

Total

148

The prior-year impairment loss on measurement of shares
before reclassification under IFRS 5 contained the balance of
impair ment losses of €136 million and impairment loss reversals
of €251 million.

Demand for repayment of state aid

In order to implement the European Commission’s state aid
ruling of 25 January 2012, the German federal government on
29 May 2012 called upon Deutsche Post AG to make a payment
of €298 million, including interest. In agreement with the gov-
ernment, Deutsche Post AG paid this amount into a trust account
on 1 June 2012 and appealed the recovery order. The European
Commission had instituted state aid proceedings in 2007 and in
its decision had come to the conclusion that the pension relief on
civil servants’ pensions granted by the Bundesnetzagentur (German
federal network agency) during the price approval process had led
to illegal state aid being granted to Deutsche Post AG. Deutsche
Post AG is of the opinion that the decision cannot withstand legal
review and appealed it to the European Court of Justice in Luxem-
bourg on 4 April 2012. The Federal Republic of Germany also filed
an appeal.

The European Commission has thus far not expressed its final
acceptance of the calculation of the state aid to be repaid. It can-
not be ruled out that Deutsche Post AG will be required to make
a higher payment. In its state aid ruling of 25 January 2012, the
European Commission did not make a definitive assessment of the
amount of the purported unlawful state aid. Such amount has to be
calculated by the Federal Republic of Germany. The payment made
was reported solely in the balance sheet under non-current assets;
the earnings position remained unaffected. Detailed information
regarding the state aid proceedings can be found in

note 50.

Additional VAT payment

The German tax authorities announced in June 2012 that they
would be modifying Deutsche Post AG’s tax assessments in the third
quarter of 2012. The decision resulted from an extensive review of
complex issues pertaining to tax law and relates to the period from
1998 to 30 June 2010. The amended law on VAT for postal services
took effect on 1 July 2010. The additional VAT payment amounted
to €482 million after the deduction of outstanding tax refund
claims, and was made by the end of the third quarter. A large part
of the additional payment amount relates to tax matters for which
the Group had in some cases already recognised provisions. The
impact on EBIT for the financial year amounted to €181 million,
while the interest expense was €115 million.

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Basis of preparation

Issuance of bonds and convertible bond

Deutsche Post Finance B. V. placed two new bonds with an
aggregate principal amount of €1.25 billion on the market in
June 2012 under the Debt Issuance Programme (DIP). The bonds
are fully guaranteed by Deutsche Post AG. They mature on 27 June
2017 and 27 June 2022, respectively;

note 43.

At the beginning of December 2012, Deutsche Post AG issued
bonds with a principal amount of €2 billion to fund pension obli-
gations. In more detail, these comprise two bonds with principal
amounts of €300 million and €700 million, respectively, and a con-
vertible bond on Deutsche Post AG shares with a principal amount
of €1 billion. The convertible bond has conversion rights that can
be exercised between 16 January 2013 and 21 November 2019, and
a call option giving Deutsche Post AG the right to redeem the bond
early for the principal amount plus accrued interest if Deutsche
Post AG’s share price more than temporarily exceeds 130 % of
the conversion price applicable at that time. The option can be
exercised between 6 December 2017 and 16 November 2019. The
terms of the contract for the convertible bond mean that it has
to be split into a debt component and an equity component. The
equity instrument in the amount of €74 million is reported under
the capital reserves, whilst the debt component of €920 million is
reported under financial liabilities (bonds). Transaction costs of
€0.5 and €5.8 million are included in the aforementioned amounts.
Further disclosures on the convertible bond are contained in

note 43.

New developments in international accounting under IFRS s

The following Standards, changes to Standards and Interpre-

tations are required to be applied on or after 1 January 2012:

effective for
financial years
beginning
on or after subject matter and significance

amendments to IFRS 7
(Financial instruments:
Disclosures – transfers
of Financial assets)

1 July 2011

additional disclosure requirements for transfers of financial instruments designed to provide an improved understanding
of the effect of the risks remaining with the entity. the amendment has no significant effect on the consolidated financial
statements.

New accounting pronouncements adopted by the EU but only
required to be applied in future periods

The following Standards, changes to Standards and Interpre-
tations have already been endorsed by the European Union. How-
ever, they will only be required to be applied in the future.

Deutsche Post DHL Annual Report 2012

149

effective for
financial years
beginning
on or after subject matter and significance

1 July 2012

in future, entities must classify items presented in other comprehensive income by whether or not they will be reclassified
to profit or loss in subsequent periods (recycling). the presentation will be adjusted. there are no other effects.

1 January 2013

1 January 2013 1

this will significantly affect the recognition and measurement of the cost of defined benefit pension plans and termination
benefits. the corresponding effects on the balance sheet as well as some changes to the disclosure requirements will also
have to be taken into account. With regard to defined benefit plans, the future recognition of actuarial gains and losses
(remeasurements) in other comprehensive income for the period, and the future use of a uniform discount rate for provisions
for pensions and similar obligations, are of particular significance. the future more detailed requirements on the recognition
of administration costs are also significant. there will be a changed categorization with regard to termination benefits.
Due to the application of IAS 19R, staff costs for financial year 2012 will remain almost constant. in financial year 2013, staff
costs will increase by approximately €10 million compared with the adjusted figures for 2012. the adjustment will increase
net finance costs for 2012 by approximately €29 million, whereas net financial income/net finance costs for 2013 will improve
by approximately €121 million compared with the adjusted figures for financial year 2012. Provisions for defined benefit plans
and termination benefits will increase by a total of approximately €3.1 billion as at 31 December 2012, whilst other comprehen-
sive income will be reduced by approximately €3.1 billion. the changes will be applied with effect from the beginning of 2013.

the amendment refers to the introduction of a mandatory rebuttable presumption in respect of the treatment of temporary
taxable differences for investment property for which the fair value model is applied in accordance with IAS 40. the new
rule is important for countries where the tax rules governing the use and the sale of such assets differ. as part of this
amendment, SIC-21 (income taxes – recovery of revalued non-Depreciable assets) was also incorporated into IAS 12. the
change has no effect on the consolidated financial statements.

1 January 2014

these provide clarification on the conditions for offsetting financial assets and liabilities in the balance sheet. a right
of set-off must be legally enforceable for all counterparties, both in the normal course of business and also in the event
of insolvency, and it must exist at the balance sheet date. the standard specifies which gross settlement systems can be
regarded as net settlement for this purpose. the amendment will not have any significant effect on the presentation of
the financial statements. in individual cases, additional disclosures may be required.

1 January 2013

the amendments to IAS 32 relating to the presentation of the offsetting of financial assets and liabilities and the associated
additions to IFRS 7 require comprehensive disclosure of the rights of set-off, especially for those rights that do not result in
offsetting under IFRS s. the change will have no significant influence on the financial statements.

standard
(issue date)

amendments to IAS 1
( Presentation of Financial
statements: Presentation
of items of other Compre-
hensive income)
(16 June 2011)

amendments to IAS 19
( employee benefits)
(16 June 2011)

amendments to IAS 12
(Deferred tax: recovery
of underlying assets)
(20 December 2010)

amendments to IAS 32
( Financial instruments:
Presentation – offset-
ting Financial assets
and Financial liabilities)
(16 December 2011)

amendments to IFRS 7
( Financial instruments:
Disclosures – offset-
ting Financial assets
and Financial liabilities)
(16 December 2011)

IFRS 10 (Consolidated
Financial statements)
(12 May 2011)

IFRS 11 (Joint arrangements)
(12 May 2011)

1 January 2014 1

this introduces a uniform definition of control for all entities that are to be included in the consolidated financial state-
ments. the standard also contains comprehensive requirements on determining a relationship where control exists. IFRS 10
supersedes IAS 27 (Consolidated and separate Financial statements) as well as SIC-12 (Consolidation – special Purpose
entities). special purpose entities previously consolidated in accordance with SIC-12 are now subject to IFRS 10. Preliminary
assessment findings indicate no significant effects for the group.

IFRS 11 supersedes IAS 31 (interests in Joint Ventures). the option to proportionately consolidate joint ventures will be
abolished. However, IFRS 11 will not require all entities that are currently subject to proportionate consolidation to be
accounted for using the equity method in the future. IFRS 11 provides a uniform definition of the term “joint arrangements”
and distinguishes between joint operations and joint ventures. the interest in a joint operation is recognised on the basis
of direct rights and obligations, whereas the interest in the profit or loss of a joint venture must be accounted for using
the equity method. the mandatory application of the equity method to joint ventures will in future follow the requirements
of the revised IAS 28 (investments in associates and Joint Ventures). Preliminary assessment findings indicate no significant
effects for the group.

IFRS 12 (Disclosures of
interests in other entities)
(12 May 2011)

IFRS 13 (Fair Value
Measurement)
(12 May 2011)

IAS 27 (separate Financial
statements) (revised 2011)
(12 May 2011)

1 January 2014 1

this combines the disclosure requirements for all interests in subsidiaries, joint ventures, associates and unconsolidated
structured entities into a single standard. an entity is required to provide quantitative and qualitative disclosures about
the types of risks and financial effects associated with the entity’s interests in other entities. IFRS 12 results in increased
disclosure requirements.

1 January 2013

this sets out a uniform, cross-standard framework for the measurement of fair value. it requires a specific presentation of the
techniques used to determine fair value. the application of the new standard will result in additional disclosure requirements.

1 January 2014 1

the existing standard IAS 27 (Consolidated and separate Financial statements) was revised in conjunction with the new
standards IFRS 10, IFRS 11 and IFRS 12 and renamed IAS 27 (separate Financial statements) (revised 2011). the revised standard
now only contains requirements applicable to separate financial statements. the amendment will not affect the financial
statements.

1 these standards were adopted into european law with a different effective date than the original standards.

150

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Basis of preparation

standard
(issue date)

IAS 28 (investments in
associates and Joint
Ventures) (revised 2011)
(12 May 2011)

effective for
financial years
beginning
on or after subject matter and significance

1 January 2014 1

the existing standard IAS 28 (investments in associates) was revised in conjunction with the new standards IFRS 10, IFRS 11
and IFRS 12 and renamed IAS 28 (investments in associates and Joint Ventures) (revised 2011). its scope is being extended
to include accounting for joint ventures using the equity method. the previous requirements of SIC-13 (Jointly Controlled
entities – non-Monetary Contributions by Venturers) are being incorporated into IAS 28. the change will have no significant
influence on the financial statements.

the following are not relevant for the consolidated financial statements:
amendments to IFRS 1 (severe Hyperinflation and removal of Fixed Dates for First-time adopters), issued on 20 December 2010, effective for financial years beginning on
or after 1 January 2013 1.
IFRIC 20 (stripping Costs in the Production Phase of a surface Mine), issued on 19 october 2011, required to be applied to financial years beginning on or after 1 January 2013.

1 these standards were adopted into european law with a different effective date than the original standards.

New accounting requirements not yet adopted by the EU
( endorsement procedure)

The IASB and the IFRIC issued further Standards and Inter-
pretations in financial year 2012 and in previous years whose appli-
cation is not yet mandatory for financial year 2012. The application
of these IFRS s is dependent on their adoption by the EU.

standard
(issue date)

effective for
financial years
beginning
on or after subject matter and significance

IFRS 9 (Financial instruments)
(12 november 2009)

1 January 2015

introduces new guidance for the classification and measurement of financial assets, with the aim of replacing IAS 39. Finan-
cial liabilities were added in 2010. the inclusion in IFRS 9 of the exposure drafts on amortised Cost and impairment and on
Hedge accounting is being discussed. the effects on the group of the parts of IFRS 9 that have already been issued are being
assessed. the decision on EU endorsement of the standard is yet to be made.

amendments to IFRS 9
(Financial instruments)
and IFRS 7 (Financial
instruments: Disclosures)
(16 December 2011)

improvements to IFRS s
2009–2011 Cycle
(17 May 2012)

amendments to IFRS 10,
IFRS 11, IFRS 12: transitional
Provisions (28 June 2012)

1 January 2015

announcement of the mandatory effective date and further specification of the transitional provisions. the disclosure
requirements under IFRS 9 were added to IFRS 7 as an amendment.

1 January 2013

the annual improvements process relates to the following standards: IFRS 1 (First-time adoption of international Financial
reporting standards), IAS 1 (Presentation of Financial statements), IAS 16 (Property, Plant and equipment), IAS 32 (Financial
instruments: Presentation) and IAS 34 (interim Financial reporting). the amendments will not affect the presentation of the
financial statements.

1 January 2013 1

the amendments relate to the transitional provisions in respect of the first-time application of the standards. they must
be applied in line with the effective dates for IFRS 10, IFRS 11 and IFRS 12.

the following are not relevant for the consolidated financial statements:
amendments to IFRS 1 (First-time adoption of international Financial reporting standards: government loans), issued on 13 March 2012, effective for financial years beginning
on or after 1 January 2013.
investment entities (amendments to IFRS 10, IFRS 12 and IAS 27), issued on 31 october 2012, effective for financial years beginning on or after 1 January 2014.

1 these standards are expected to be adopted into european law with a different effective date (1 January 2014) than the original standards.

Currency translation

The financial statements of consolidated companies prepared
in foreign currencies are translated into euros (€) in accordance
with IAS 21 using the functional currency method. The functional
currency of foreign companies is determined by the primary eco-
nomic environment in which they mainly generate and use cash.
Within the Group, the functional currency is predominantly the
local currency. In the consolidated financial statements, assets
and liabilities are therefore translated at the closing rates, whilst
periodic income and expenses are generally translated at the

monthly closing rates. The resulting currency translation differ-
ences are recognised in other comprehensive income. In financial
year 2012, currency translation differences amounting to €56 mil-
lion (previous year: €165 million) were recognised in other com-
prehensive income (see the statement of comprehensive income
and statement of changes in equity).

Goodwill arising from business combinations after 1 Janu-
ary 2005 is treated as an asset of the acquired company and there-
fore carried in the functional currency of the acquired company.

Deutsche Post DHL Annual Report 2012

151

The exchange rates for the currencies that are significant for

Intangible assets

the Group were as follows:

Closing rates

average rates

2011
eur 1 =

2012
eur 1 =

2011
eur 1 =

2012
eur 1 =

1.2935

1.2166

0.8355

1.2719

1.3191

1.2075

0.8156

1.2719

1.3994

1.2319

0.8711

1.3445

1.2928

1.2043

0.8116

1.2445

100.1169

113.6625

111.3393

103.4778

8.1422

8.9254

8.2180

8.5912

9.0259

9.0081

8.1458

8.6853

Country

USA

switzerland

australia

Japan

China

sweden

Currency

USD

CHF

GBP

AUD

JPY

CNY

SEK

The carrying amounts of non-monetary assets recognised at
consolidated companies operating in hyperinflationary economies
are generally indexed in accordance with IAS 29 and thus reflect
the current purchasing power at the balance sheet date.

In accordance with IAS 21, receivables and liabilities in the
financial statements of consolidated companies that have been
prepared in local currencies are translated at the closing rate as
at the balance sheet date. Currency translation differences are
recognised in other operating income and expenses in the income
statement. In financial year 2012, income of €178 million (previ-
ous year: €185 million) and expenses of €181 million (previous
year: €189 million) resulted from currency translation differences.
In contrast, currency translation differences relating to net invest-
ments in a foreign operation are recognised in other comprehen-
sive income.

Accounting policies

Uniform accounting policies are applied to the annual finan-
cial statements of the entities that have been included in the consoli-
dated financial statements. The consolidated financial statements
are prepared under the historical cost convention, except where
items are required to be recognised at their fair value.

Revenue and expense recognition

Deutsche Post DHL’s normal business operations consist of
the provision of logistics services. All income relating to normal
business operations is recognised as revenue in the income state-
ment. All other income is reported as other operating income.
Revenue and other operating income is generally recognised when
services are rendered, the amount of revenue and income can be
reliably measured and, in all probability, the economic benefits
from the transactions will flow to the Group. Operating expenses
are recognised in income when the service is utilised or when the
expenses are incurred.

Intangible assets are measured at amortised cost. Intangible
assets comprise internally generated and purchased intangible
assets and purchased goodwill.

Internally generated intangible assets are capitalised at cost
if it is probable that their production will generate an inflow of
future economic benefits and the costs can be reliably measured.
In the Group, this concerns internally developed software. If the
criteria for capitalisation are not met, the expenses are recognised
immediately in income in the year in which they are incurred. In
addition to direct costs, the production cost of internally de velop ed
software includes an appropriate share of allocable production
overhead costs. Any borrowing costs incurred for qualifying
assets are included in the production cost. Value added tax aris-
ing in conjunction with the acquisition or production of intangible
assets is included in the cost if it cannot be deducted as input tax.
Capitalised software is amortised using the straight-line method
over useful lives of between two and five years.

Intangible assets are amortised using the straight-line
method over their useful lives. Licences are amortised over the
term of the licence agreement. Capitalised customer relationships
are amortised using the straight-line method over a period of five
to 20 years. Impairment losses are recognised in accordance with
the principles described in the section headed Impairment.

Intangible assets that are not affected by legal, economic,
contractual, or other factors that might restrict their useful lives
are considered to have indefinite useful lives. They are not amort-
ised but are tested for impairment annually or whenever there
are indications of impairment. They mainly include brand names
from business combinations. Impairment testing is carried out in
accordance with the principles described in the section headed
Impairment.

Property, plant and equipment

Property, plant and equipment is carried at cost, reduced by
accumulated depreciation and valuation allowances. In addition
to direct costs, production cost includes an appropriate share of
allocable production overhead costs. Borrowing costs that can be
allocated directly to the purchase, construction or manufacture
of property, plant and equipment are capitalised. Value added tax
arising in conjunction with the acquisition or production of items
of property, plant or equipment is included in the cost if it cannot
be deducted as input tax. Depreciation is generally charged using
the straight-line method. The estimated useful lives applied to the
major asset classes are presented in the table below.

152

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Basis of preparation

Useful lives

buildings

technical equipment and machinery

aircraft

IT systems

transport equipment and vehicle fleet

other operating and office equipment

Years 1

20 to 50

10 to 20

15 to 20

4 to 5

4 to 18

8 to 10

1 the useful lives indicated represent maximum amounts specified by the group. the actual
useful lives may be shorter due to contractual arrangements or other specific factors such
as time and location.

If there are indications of impairment, an impairment test

must be carried out; see the section headed Impairment.

Impairment

At each balance sheet date, the carrying amounts of intan gible
assets, property, plant and equipment and investment property
are reviewed for indications of impairment. If there are any such
indications, an impairment test must be carried out. This is done
by determining the recoverable amount of the relevant asset and
comparing it with the carrying amount.

In accordance with IAS 36, the recoverable amount is the
asset’s fair value less costs to sell or its value in use, whichever is
higher. The value in use is the present value of the pre-tax free cash
flows expected to be derived from the asset in future. The discount
rate used is a pre-tax rate of interest reflecting current market
conditions. If the recoverable amount cannot be determined for
an individual asset, the recoverable amount is determined for the
smallest identifiable group of assets to which the asset in question
can be allocated and which generates independent cash flows (cash
generating unit – CGU). If the recoverable amount of an asset is
lower than its carrying amount, an impairment loss is recognised
immediately in respect of the asset. If, after an impairment loss has
been recognised, a higher recoverable amount is determined for
the asset or the CGU at a later date, the impairment loss is reversed
up to a carrying amount that does not exceed the recoverable
amount. The increased carrying amount attributable to the reversal
of the impairment loss is limited to the carrying amount that would
have been determined (net of amortisation or depreciation) if no
impairment loss had been recognised in the past. The reversal of
the impairment loss is recognised in the income statement. Impair-
ment losses recognised in respect of goodwill may not be reversed.
Since January 2005, goodwill has been accounted for using
the impairment-only approach in accordance with IFRS 3. This
stipulates that goodwill must be subsequently measured at cost,
less any cumulative adjustments from impairment losses. Pur-
chased goodwill is therefore no longer amortised and instead is
tested for impairment annually in accordance with IAS 36, regard-
less of whether any indication of possible impairment exists, as in
the case of intangible assets with an indefinite useful life. In add-
ition, the obligation remains to conduct an impairment test if there

is any indication of impairment. Goodwill resulting from company
acquisitions is allocated to the identifiable groups of assets (CGU s
or groups of CGU s) that are expected to benefit from the synergies
of the acquisition. These groups represent the lowest reporting level
at which the goodwill is monitored for internal management pur-
poses. The carrying amount of a CGU to which goodwill has been
allocated is tested for impairment annually and whenever there is
an indication that the unit may be impaired. Where impairment
losses are recognised in connection with a CGU to which goodwill
has been allocated, the existing carrying amount of the goodwill
is reduced first. If the amount of the impairment loss exceeds the
carrying amount of the goodwill, the difference is allocated to the
remaining non-current assets in the CGU.

Finance leases

A lease financing transaction is an agreement in which the
lessor conveys to the lessee the right to use an asset for a speci-
fied period in return for a payment or a number of payments. In
accordance with IAS 17, beneficial ownership of leased assets is
attributed to the lessee if the lessee substantially bears all risks and
rewards incident to ownership of the leased asset. To the extent
that beneficial ownership is attributable to the Group as the lessee,
the asset is capitalised at the date on which use starts, either at fair
value or at the present value of the minimum lease payments if this
is less than the fair value. A lease liability in the same amount is
recognised under non-current liabilities. The lease is subsequently
measured at amortised cost using the effective interest method.
The depreciation methods and estimated useful lives correspond to
those of comparable purchased assets.

Operating leases

For operating leases, the Group reports the leased asset at
amortised cost as an asset under property, plant and equipment
where it is the lessor. The lease payments recognised in the period
are shown under other operating income. Where the Group is the
lessee, the lease payments made are recognised as lease expense
under materials expense. Lease expenses and income are recog-
nised using the straight-line method.

Investments in associates

Investments in associates are accounted for using the equity
method in accordance with IAS 28 (Investments in Associates).
Based on the cost of acquisition at the time of purchase of the
investments, the carrying amount of the investment is increased or
reduced annually to reflect the share of earnings, dividends distrib-
uted and other changes in the equity of the associates attributable
to the investments of Deutsche Post AG or its consolidated sub-
sidiaries. The goodwill contained in the carrying amounts of the
invest ments is accounted for in accordance with IFRS 3. Invest-
ments in companies accounted for using the equity method are im-
paired if the recoverable amount falls below the carrying amount.

Deutsche Post DHL Annual Report 2012

153

Financial instruments

HELD-TO-MATURITY FINANCIAL ASSETS

Financial instruments are assigned to this category if there is
an intention to hold the instrument to maturity and the economic
conditions for doing so are met. These financial instruments are
non-derivative financial assets that are measured at amortised cost
using the effective interest method.

LOANS AND RECEIVABLES

These are non-derivative financial assets with fixed or deter-
minable payments that are not quoted on an active market. Unless
held for trading, they are recognised at cost or amortised cost at
the balance sheet date. The carrying amounts of money market
re ceivables correspond approximately to their fair values due to
their short maturity. Loans and receivables are considered current
assets if they mature not more than 12 months after the balance
sheet date; otherwise, they are recognised as non-current assets. If
the recoverability of receivables is in doubt, they are recognised
at amort ised cost, less appropriate specific or collective valuation
allowances. A write-down on trade receivables is recognised if
there are objective indications that the amount of the outstanding
receivable cannot be collected in full. The write-down is recognised
in the income statement via a valuation account.

FINANCIAL ASSETS AT FAIR VALUE THROUGH PROFIT OR LOSS

All financial instruments held for trading and derivatives that
do not satisfy the criteria for hedge accounting are assigned to this
category. They are generally measured at fair value. All changes
in fair value are recognised in income. All financial instruments
in this category are accounted for at the trade date. Assets in this
category are recognised as current assets if they are either held for
trading or will likely be realised within 12 months of the balance
sheet date.

To avoid variations in earnings resulting from changes in
the fair value of derivative financial instruments, hedge account-
ing is applied where possible and economically useful. Gains and
losses from the derivative and the related hedged item are recog-
nised in income simultaneously. Depending on the hedged item
and the risk to be hedged, the Group uses fair value hedges and
cash flow hedges.

A financial instrument is any contract that gives rise to
a finan cial asset of one entity and a financial liability or equity
instrument of another entity. Financial assets include in particu-
lar cash and cash equivalents, trade receivables, originated loans
and receivables, and derivative financial assets held for trading.
Financial liabilities include contractual obligations to deliver cash
or another financial asset to another entity. These mainly comprise
trade payables, liabilities to banks, liabilities arising from bonds
and finance leases, and derivative financial liabilities.

Fair value option

The Group applied the fair value option for the first time for
financial year 2006. Under this option, financial assets or finan-
cial liabilities may be measured at fair value through profit or loss
on initial recognition if this eliminates or significantly reduces a
measurement or recognition inconsistency (accounting mismatch).
The Group makes use of the option in order to avoid accounting
mismatches.

Financial assets

Financial assets are accounted for in accordance with the pro-
visions of IAS 39, which distinguishes between four categories of
financial instruments.

AVAILABLE-FOR-SALE FINANCIAL ASSETS

These financial instruments are non-derivative financial
assets and are carried at their fair value, where this can be meas-
ured reliably. If a fair value cannot be determined, they are carried
at cost. Changes in fair value between reporting dates are generally
recognised in other comprehensive income (revaluation reserve).
The reserve is reversed to income either upon disposal or if the fair
value falls below cost more than temporarily. If, at a subsequent
balance sheet date, the fair value of a debt instrument has increased
objectively as a result of events occurring after the impairment loss
was recognised, the impairment loss is reversed in the appropri-
ate amount. Impairment losses recognised in respect of equity
instruments may not be reversed to income. If equity instruments
are recognised at fair value, any reversals must be recognised in
other comprehensive income. No reversals may be made in the
case of equity instruments that were recognised at cost. Available-
for-sale financial instruments are allocated to non-current assets
unless the intention is to dispose of them within 12 months of the
balance sheet date. In particular, investments in unconsolidated
subsidiaries, marketable securities and other equity investments
are reported in this category.

154

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Basis of preparation

Regular way purchases and sales of financial assets are rec-
ognised at the settlement date, with the exception of held-for-
trading instruments, particularly derivatives. A financial asset is
derecognised if the rights to receive the cash flows from the asset
have expired. Upon transfer of a financial asset, a review is made
under the requirements of IAS 39 governing disposal as to whether
the asset should be derecognised. A disposal gain / loss arises upon
disposal. The remeasurement gains / losses recognised in other
comprehensive income in prior periods must be reversed as at the
disposal date. Financial liabilities are derecognised if the payment
obligations arising from them have expired.

Investment property

In accordance with IAS 40, investment property is property
held to earn rentals or for capital appreciation or both, rather than
for use in the supply of services, for administrative purposes, or
for sale in the normal course of the company’s business. It is meas-
ured in accordance with the cost model. Depreciable investment
property is depreciated over a period of between five and 50 years
using the straight-line method. The fair value is determined on
the basis of expert opinions. Impairment losses are recognised in
accord ance with the principles described under the section headed
Impairment.

Inventories

Inventories are assets that are held for sale in the ordinary
course of business, are in the process of production, or are con-
sumed in the production process or in the rendering of services.
They are measured at the lower of cost or net realisable value. Valu-
ation allowances are charged for obsolete inventories and slow-
moving goods.

Government grants

In accordance with IAS 20, government grants are recog-
nised at their fair value only when there is reasonable assurance
that the conditions attaching to them will be complied with and
that the grants will be received. The grants are reported in the in-
come statement and are generally recognised as income over the
periods in which the costs they are intended to compensate are
incurred. Where the grants relate to the purchase or production of
assets, they are reported as deferred income and recognised in the
income statement over the useful lives of the assets.

The carrying amounts of financial assets not carried at fair
value through profit or loss are tested for impairment at each
balance sheet date and whenever there are indications of impair-
ment. The amount of any impairment loss is determined by com-
paring the carrying amount and the fair value. If there are objective
indications of impairment, an impairment loss is recognised in the
income statement under other operating expenses or net financial
income / net finance costs. Impairment losses are reversed if there
are objective reasons arising after the balance sheet date indicat-
ing that the reasons for impairment no longer exist. The increased
carrying amount resulting from the reversal of the impairment loss
may not exceed the carrying amount that would have been deter-
mined (net of amortisation or depreciation) if the impairment loss
had not been recognised. Impairment losses are recognised within
the Group if the debtor is experiencing significant financial diffi-
culties, it is highly probable that the debtor will be the subject of
bankruptcy proceedings, there are material changes in the issuer’s
technological, economic, legal or market environment, or the fair
value of a financial instrument falls below its amortised cost for a
prolonged period.

A fair value hedge hedges the fair value of recognised assets
and liabilities. Changes in the fair value of both the derivatives and
the hedged item are recognised in income simultaneously.

A cash flow hedge hedges the fluctuations in future cash flows
from recognised assets and liabilities (in the case of interest rate
risks), highly probable forecast transactions as well as unrecog-
nised firm commitments that entail a currency risk. The effective
portion of a cash flow hedge is recognised in the hedging reserve in
equity. Ineffective portions resulting from changes in the fair value
of the hedging instrument are recognised directly in income. The
gains and losses generated by the hedging transactions are initially
recognised in equity and are then reclassified to profit or loss in
the period in which the asset acquired or liability assumed affects
profit or loss. If a hedge of a firm commitment subsequently results
in the recognition of a non-financial asset, the gains and losses
recognised directly in equity are included in the initial carrying
amount of the asset (basis adjustment).

Net investment hedges in foreign entities are treated in the
same way as cash flow hedges. The gain or loss from the effective
portion of the hedge is recognised in other comprehensive income,
whilst the gain or loss attributable to the ineffective portion is rec-
ognised directly in income. The gains or losses recognised in other
comprehensive income remain there until the disposal or partial
disposal of the net investment. Detailed information on hedging
transactions can be found in

note 47.2.

Deutsche Post DHL Annual Report 2012

155

Assets held for sale and liabilities associated with assets
held for sale

Assets held for sale are assets available for sale in their pres-
ent condition and whose sale is highly probable. The sale must be
expected to qualify for recognition as a completed sale within one
year of the date of classification. Assets held for sale may consist of
individual non-current assets, groups of assets (disposal groups),
components of an entity or a subsidiary acquired exclusively for re-
sale (discontinued operations). Liabilities intended to be disposed
of together with the assets in a single transaction form part of the
disposal group or discontinued operation and are also reported
separately as liabilities associated with assets held for sale. Assets
held for sale are no longer depreciated or amortised, but are recog-
nised at the lower of their fair value less costs to sell and the carry-
ing amount. Gains and losses arising from the remeasurement of
individual non-current assets or disposal groups classified as held
for sale are reported in profit or loss from continuing operations
until the final date of disposal. Gains and losses arising from the
measurement at fair value less costs to sell of discontinued oper-
ations classified as held for sale are reported in profit or loss from
discontinued operations. This also applies to the profit or loss from
operations and the gain or loss on disposal of these components
of an entity.

Cash and cash equivalents

Cash and cash equivalents comprise cash, demand deposits
and other short-term liquid financial assets with an original matur-
ity of up to three months and are carried at their principal amount.
Overdraft facilities used are recognised in the balance sheet as
amounts due to banks.

Non-controlling interests

Non-controlling interests are the proportionate minority
interests in the equity of subsidiaries and are recognised at their
carrying amount. If an interest is acquired from, or sold to, other
shareholders without this impacting the existing control relation-
ship, this is presented as an equity transaction. The difference
between the proportionate net assets acquired from, or sold to,
another shareholder / other shareholders and the purchase price
is recognised in other comprehensive income. If non-controlling
interests are increased by the proportionate net assets, no goodwill
is allocated to the proportionate net assets.

Share-based payment

Assumptions regarding the price of Deutsche Post AG’s shares
and assumptions regarding employee fluctuation are taken into
account when measuring the value of share-based payments for
executives (Share Matching Scheme, SMS), which are required to
be accounted for as equity-settled share-based payments pursuant
to IFRS 2. Assumptions are also made regarding the conversion
behaviour of executives with respect to their relevant bonus por-
tion. Share-based payment arrangements are entered into each year,
with 1 January of the respective year being the grant date for that
year’s tranche. All assumptions are reviewed on a quarterly basis.
The resulting staff costs are recognised pro rata in profit or loss to
reflect the services rendered as consideration during the vesting
period (lock-up period). Obligations that in future are settled by
issuing shares in Deutsche Post AG and do not provide the execu-
tives with a choice of settlement are recognised in equity pursuant
to IFRS 2.

Stock appreciation rights issued to members of the Board of
Management and executives are measured on the basis of an option
pricing model in accordance with IFRS 2. The stock appreciation
rights are measured on each reporting date and on the settle ment
date. The amount determined for stock appreciation rights that will
probably be exercised is recognised pro rata in income under staff
costs to reflect the services rendered as consideration during the
vesting period (lock-up period). A provision is recognised for the
same amount.

Pension obligations

In a number of countries, the Group maintains defined bene-
fit pension plans based on the pensionable compensation and
length of service of employees. These pension plans are funded via
external plan assets and provisions for pensions and similar obliga-
tions. Pension obligations are measured using the projected unit
credit method prescribed by IAS 19 for defined benefit plans. This
involves making certain actuarial assumptions. In accordance with
the version of IAS 19.92 currently applicable, actuarial gains and
losses are recognised only to the extent that they exceed the greater
of 10 % of the present value of the obligations or of the fair value of
plan assets (10 % corridor). The excess is allocated over the expected
remaining working lives of the active employees and recognised in
income. The interest cost and expected return on plan assets com-
ponents of the pension expense are reported under net financial
income / net finance costs, the other components under staff costs.

156

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Basis of preparation

The Group also contributes to a number of defined contribu-
tion pension plans. Contributions to these pension plans are recog-
nised as staff costs.

In addition, the Group participates in a number of multi-
employer pension plans. The relevant institutions do not provide
the participating companies with sufficient information which
allows the allocation of the respective proportionate share of the
defined benefit obligation, plan assets and costs. The plans are
therefore accounted for as if they were defined contribution plans.

Under the Gesetz zur Neuordnung der Postbeamtenversorgungs-
kasse (PVKNeuG – Act for the Reorganisation of the Postal Civil
Servant Pension Fund), which entered into force on 1 January 2013,
the Bundesanstalt für Post und Telekommunikation (BAnstPT –
Federal Posts and Telecommunications Agency) as legal successor
assumes the BPS-PT’s rights and obligations and undertakes the
tasks of the postal civil servant pension fund. There will be no
change to the requirements relating to the contribution payable in
accord ance with section 16 of the PostPersRG.

PENSION PLANS FOR CIVIL SERVANT EMPLOYEES IN GERMANY

Deutsche Post AG pays contributions to defined contribution

plans for civil servants in accordance with statutory provisions.

Under the provisions of the Gesetz zum Personalrecht der
Beschäftigten der früheren Deutschen Bundespost (PostPersRG –
Deutsche Bundespost Former Employees Act), introduced as
article 4 of the Gesetz zur Neuordnung des Postwesens und der
Tele kommunikation (PTNeuOG – German Posts and Tele com-
munications Reorganisation Act), Deutsche Post AG provides
benefit and assistance payments through a special pension fund
for postal civil servants (Postbeamtenversorgungskasse) operated
jointly, since early 2001, by the Deutsche Bundespost successor
companies, the Bundes-Pensions-Service für Post und Telekom-
munikation e. V. (BPS-PT), to retired employees or their surviv-
ing dependants who are entitled to benefits on the basis of a civil
service appointment. The amount of Deutsche Post AG’s payment
obligations is governed by section 16 of the PostPersRG. Since
2000, this Act has obliged Deutsche Post AG to pay into the postal
civil servant pension fund an annual contribution of 33 % of the
gross compensation of its active civil servants and the notional
gross compensation of civil servants on leave of absence who are
eligible for a pension.

In the year under review, expenses resulting from Deutsche
Post AG’s contributions to the BPS-PT amounted to €542 million
(previous year: €531 million).

Under section 16 of the PostPersRG, the federal government
takes appropriate measures to make good the difference between
the current payment obligations of the postal civil servant pension
fund on the one hand, and the funding companies’ current contri-
butions or other return on assets on the other, and guarantees that
the postal civil servant pension fund is able at all times to meet
the obligations it has assumed in respect of its funding companies.
Insofar as the federal government makes payments to the postal
civil servant pension fund under the terms of this guarantee, it
cannot claim reimbursement from Deutsche Post AG.

PENSION PLANS FOR HOURLY WORkERS AND SALARIED
EMPLOYEES

The obligations under defined benefit pension plans for the
Group’s hourly workers and salaried employees relate primar-
ily to pension obligations in Germany and pension or lump-sum
obligations in the UK, the Netherlands, Switzerland and the USA.
There are various commitments to individual groups of employees.
The commitments usually depend on length of service and either
final salary (e. g., the UK) or the amount of contributions paid (e. g.,
Switzerland), or a fixed-amount benefit system (e. g., Germany).

Some of the defined benefit plans have been closed to new
entrants (e. g., in the UK) or additionally to further increases in
benefits for existing beneficiaries (e. g., in the USA); in these cases,
there has been a switch to defined contribution plans. Financial
note 41.
information on the defined benefit plans can be found in
In 2012, employer contributions totalling €238 million were
paid in respect of defined contribution plans for the Group’s hourly
workers and salaried employees (previous year: €198 million).

Other provisions

Other provisions are recognised for all legal or constructive
obligations to third parties existing at the balance sheet date that
have arisen as a result of past events, that are expected to result
in an outflow of future economic benefits and whose amount can
be measured reliably. They represent uncertain obligations that are
carried at the best estimate of the expenditure required to settle
the obligation. Provisions with more than one year to maturity are
discounted at market rates of interest that reflect the risk, region
and time to settlement of the obligation. The discount rates used in
the financial year were between 0.25 % and 9.25 % (previous year:
0.5 % to 10.75 %). The effects arising from changes in interest rates
are recognised in net financial income / net finance cost.

Provisions for restructurings are only established in accord-
ance with the aforementioned criteria for recognition if a detailed,
formal restructuring plan has been drawn up and communicated
to those affected.

Deutsche Post DHL Annual Report 2012

157

The technical reserves (insurance) consist mainly of out-
standing loss reserves and IBNR (incurred but not reported claims)
reserves. Outstanding loss reserves represent estimates of ultimate
obligations in respect of actual claims or known incidents expected
to give rise to claims, which have been reported to the company
but which have yet to be finalised and presented for payment. Out-
standing loss reserves are based on individual claim valuations
carried out by the company or its ceding insurers. IBNR reserves
represent estimates of ultimate obligations in respect of incidents
taking place on or before the balance sheet date that have not been
reported to the company but will nonetheless give rise to claims
in the future. Such reserves also include provisions for potential
errors in settling outstanding loss reserves. The company carries
out its own assessment of ultimate loss liabilities using actuarial
methods and also commissions an independent actuarial study of
these each year in order to verify the reasonableness of its estimates.

Financial liabilities

On initial recognition, financial liabilities are carried at fair
value less transaction costs. The price determined on a price- efficient
and liquid market or a fair value determined using the treasury risk
management system deployed within the Group is taken as the fair
value. In subsequent periods the financial liabilities are measured at
amortised cost. Any differences between the amount received and
the amount repayable are recognised in income over the term of
the loan using the effective interest method.

CONVERTIBLE BOND ON DEUTSCHE POST AG SHARES

The convertible bond on Deutsche Post AG shares is split
into an equity and a debt component, in line with the contractual
arrange ments. The debt component, less the transaction costs, is
reported under financial liabilities (bonds), with interest added up
to the issue amount over the term of the bond using the effective
interest method (unwinding of discount). The value of the call
option, which allows Deutsche Post AG to redeem the bond
early if a specified share price is reached, is attributed to the debt
component in accordance with IAS 32.31. The conversion right is
classified as an equity derivative and is reported in capital reserves.
The carrying amount is calculated by assigning to the conversion
right the residual value that results from deducting the amount
calculated separately for the debt component from the fair value of
the instrument as a whole. The transaction costs are deducted on a
proportionate basis.

Liabilities

Trade payables and other liabilities are carried at amortised
cost. The fair value of the liabilities corresponds more or less to
their carrying amount.

Deferred taxes

In accordance with IAS 12, deferred taxes are recognised for
temporary differences between the carrying amounts in the IFRS
financial statements and the tax accounts of the individual en-
tities. Deferred tax assets also include tax reduction claims which
arise from the expected future utilisation of existing tax loss carry-
forwards and which are likely to be realised. In compliance with
IAS 12.24 (b) and IAS 12.15 (b), deferred tax assets or liabilities were
only recognised for temporary differences between the carrying
amounts in the IFRS financial statements and in the tax accounts of
Deutsche Post AG where the differences arose after 1 January 1995.
No deferred tax assets or liabilities are recognised for temporary
differences resulting from initial differences in the opening tax
accounts of Deutsche Post AG as at 1 January 1995. Further details
on deferred taxes from tax loss carryforwards can be found in

note 29.

In accordance with IAS 12, deferred tax assets and liabilities
are calculated using the tax rates applicable in the individual coun-
tries at the balance sheet date or announced for the time when the
deferred tax assets and liabilities are realised. The tax rate of 29.8 %
(unchanged from the previous year) applied to German Group
companies comprises the corporation tax rate plus the solidarity
surcharge, as well as a municipal trade tax rate that is calculated
as the average of the different municipal trade tax rates. Foreign
Group companies use their individual income tax rates to calculate
deferred tax items. The income tax rates applied for foreign compa-
nies amount to up to 41 % (previous year: 41 %).

Income taxes

Income tax assets and liabilities are measured at the amounts
for which repayments from or payments to the tax authorities are
expected to be received or made.

Contingent liabilities

Contingent liabilities represent possible obligations whose
existence will be confirmed only by the occurrence or non-occur-
rence of one or more uncertain future events not wholly within the
control of the enterprise. Contingent liabilities also include certain
obligations that will probably not lead to an outflow of resources
embodying economic benefits, or where the amount of the outflow
of resources embodying economic benefits cannot be measured
with sufficient reliability. In accordance with IAS 37, contingent
liabilities are not recognised as liabilities;

note 48.

158

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Basis of preparation

The Group has operating activities around the globe and
is subject to local tax laws. Management can exercise judgement
when calculating the amounts of current and deferred taxes in the
relevant countries. Although management believes that it has made
a reasonable estimate relating to tax matters that are inherently
uncertain, there can be no guarantee that the actual outcome of
these uncertain tax matters will correspond exactly to the original
estimate made. Any difference between actual events and the esti-
mate made could have an effect on tax liabilities and deferred taxes
in the period in which the matter is finally decided. The amount
recognised for deferred tax assets could be reduced if the estimates
of planned taxable income or the tax benefits achievable as a result
of tax planning strategies are revised downwards, or in the event
that changes to current tax laws restrict the extent to which future
tax benefits can be realised.

Goodwill is regularly reported in the Group’s balance sheet
as a consequence of business combinations. When an acquisition
is initially recognised in the consolidated financial statements, all
identifiable assets, liabilities and contingent liabilities are meas-
ured at their fair values at the date of acquisition. One of the most
important estimates this requires is the determination of the fair
values of these assets and liabilities at the date of acquisition. Land,
buildings and office equipment are generally valued by independ-
ent experts, whilst securities for which there is an active market
are recognised at the quoted exchange price. If intangible assets
are identified in the course of an acquisition, their measurement
can be based on the opinion of an independent external expert
valuer, depending on the type of intangible asset and the complex-
ity involved in determining its fair value. The independent expert
determines the fair value using appropriate valuation techniques,
normally based on expected future cash flows. In addition to the
assumptions about the development of future cash flows, these
valuations are also significantly affected by the discount rates used.
Impairment testing for goodwill is based on assumptions
with respect to the future. The Group carries out these tests
annually and also whenever there are indications that goodwill
has become impaired. The recoverable amount of the CGU must
then be calculated. This amount is the higher of fair value less costs
to sell and value in use. Determining value in use requires adjust-
ments and estimates to be made with respect to forecasted future
cash flows and the discount rate applied. Although management
believes that the assumptions made for the purpose of calculating
the recoverable amount are appropriate, possible unforeseeable
changes in these assumptions – e. g., a reduction in the EBIT mar-
gin, an increase in the cost of capital or a decline in the long-term
growth rate – could result in an impairment loss that could nega-
tively affect the Group’s net assets, financial position and results of
operations.

Exercise of judgement in applying the accounting policies

The preparation of IFRS-compliant consolidated financial
statements requires the exercise of judgement by management.
All estimates are reassessed on an ongoing basis and are based
on historical experience and expectations with regard to future
events that appear reasonable under the given circumstances. For
example, this applies to assets held for sale. In this case, it must be
determined whether the assets are available for sale in their present
condition and whether their sale is highly probable. If this is the
case, the assets and the associated liabilities are reported and meas-
ured as assets held for sale and liabilities associated with assets held
for sale.

Estimates and assessments made by management

The preparation of the consolidated financial statements
in accordance with IFRS s requires management to make certain
assumptions and estimates that may affect the amounts of the assets
and liabilities included in the balance sheet, the amounts of income
and expenses, and the disclosures relating to contingent liabilities.
Examples of the main areas where assumptions, estimates and the
exercise of management judgement occur are the recognition of
provisions for pensions and similar obligations, the calculation of
discounted cash flows for impairment testing and purchase price
allocations, taxes and legal proceedings.

When determining the provisions for pensions and similar
obligations, the discount rate used is an important factor that has
to be estimated. The database used previously to calculate the
discount rate is no longer considered to represent an adequate
basis because significantly fewer high-quality corporate bonds with
matching maturities were included due to rating downgrades.
To calculate the discount rate for the euro zone, both the
selection criteria applicable to the database and the extrapolation
procedure have therefore been adjusted. In the future, the data-
base will include high-quality corporate bonds with an AA – rating
from at least one of the three major rating agencies. Overall, as
at 31 December 2012, the change led to a 0.45 percentage point
increase in the discount rate applied for the measurement of pen-
sion obligations in the euro zone. A decrease of 0.45 percentage
points in the discount rate would result in an increase of around
€600 million in pension obligations in the euro zone and of around
€14 million in the following year’s expense (excluding remeasure-
ments). An increase or a reduction of 1 percentage point in the
discount rate used would generally result in a reduction or increase
of around €1,050 million in the present value of the total obliga-
tions of pension plans in Germany at the end of the year and in a
reduction or increase of around €31 million in the following year’s
expense (excluding remeasurements). For Group companies in the
UK, such a change in the discount rate would result in a decrease or
increase of around €630 million in the pres ent value of the total
obligation at the end of the year and in a decrease or increase of
around €41 million in the following year’s expense (excluding
remeasurements).

Deutsche Post DHL Annual Report 2012

159

Pending legal proceedings in which the Group is involved are
note 50. The outcome of these proceedings could
disclosed in
have a significant effect on the net assets, financial position and
results of operations of the Group. Management regularly analyses
the information currently available about these proceedings and
recognises provisions for probable obligations including estimated
legal costs. Internal and external legal advisers participate in mak-
ing this assessment. In deciding on the necessity for a provision,
management takes into account the probability of an unfavourable
outcome and whether the amount of the obligation can be esti-
mated with sufficient reliability. The fact that an action has been
launched or a claim asserted against the Group, or that a legal dis-
pute has been disclosed in the Notes, does not necessarily mean
that a provision is recognised for the associated risk.

All assumptions and estimates are based on the circum-
stances prevailing and assessments made at the balance sheet
date. For the purpose of estimating the future development of the
business, a realistic assessment was also made at that date of the
economic environ ment likely to apply in the future to the different
sectors and regions in which the Group operates. In the event of
developments in this general environment that diverge from the
assumptions made, the actual amounts may differ from the esti-
mated amounts. In such cases, the assumptions made and, where
necessary, the carrying amounts of the relevant assets and liabil-
ities, are adjusted accordingly.

At the date of preparation of the consolidated financial state-
ments, there is no indication that any significant change in the
assumptions and estimates made will be required, so that on the
basis of the information currently available it is not expected that
there will be any significant adjustments in financial year 2013 to
the carrying amounts of the assets and liabilities recognised in the
financial statements.

Consolidation methods

The consolidated financial statements are based on the IFRS
financial statements of Deutsche Post AG and the subsidiaries, joint
ventures and associates included in the consolidated financial
statements, prepared in accordance with uniform accounting pol-
icies as at 31 December 2012 and audited by independent auditors.
Acquisition accounting for subsidiaries included in the
consolidated financial statements uses the purchase method of
accounting. The cost of the acquisition corresponds to the fair
value of the assets given up, the equity instruments issued and the
liabilities incurred or assumed at the transaction date. Acquisition-
related costs are recognised as expenses. Contingent consideration
is recognised at fair value at the date of initial consolidation.

Joint ventures are proportionately consolidated in accord-
ance with IAS 31. Assets and liabilities, as well as income and
expenses, of jointly controlled companies are included in the con-
solidated financial statements in proportion to the interest held in
these companies. Proportionate acquisition accounting as well as
recognition and measurement of goodwill use the same methods
as applied to the consolidation of subsidiaries.

Companies on which the parent can exercise significant
influence (associates) are accounted for in accordance with the
equity method using the purchase method of accounting. Any
goodwill is recognised under investments in associates.

In the case of step acquisitions, the equity portion previ-
ously held is remeasured at the fair value applicable on the date of
acquisition and the resulting gain or loss recognised in profit or loss.
Intra-group revenue, other operating income, and expenses
as well as receivables, liabilities and provisions between consoli-
dated companies are eliminated. Intercompany profits or losses
from intra-group deliveries and services not realised by sale to
third parties are eliminated.

160

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Segment reporting

segMent rePorting

Segment reporting

Segments by division

€ m

1 Jan. to 31 Dec.

2011

MAIL

2012

GLOBAL FOR WARDING,
FREIGHT

EXPRESS

SUPPLY CHAIN

Corporate Center /
other

Consolidation

group

2011 1

2012

2011 1

2012

2011

2012

2011

2012

2011 1

2012

2011

2012

external revenue

13,877

13,874

11,309

12,378

14,459

14,980

13,119

14,229

internal revenue

382

400

659

686

104

111

total revenue

13,973

13,972

11,691

12,778

15,118

15,666

13,223

14,340

1,195

1,260

52,829

55,512

1,152

–2,436

–2,447

1,203

–2,436

–2,447

52,829

55,512

Profit / loss from
operating activities
(EBIT)

net income
from associates

1,107

1,051

916

1,108

440

512

362

416

–389

– 420

–2

2,436

2,665

segment assets

4,325

4,433

8,587

8,684

8,007

7,951

6,314

6,264

3,167

1,322

–254

–215

30,146

28,439

investments
in associates

segment liabilities 2

2,919

2,505

2,684

2,547

2,959

2,950

2,924

2,825

Capex

433

332

601

597

136

150

252

300

323

333

328

382

104

111

274

286

Depreciation
and amortisation

impairment losses

total depreciation,
amortisation and
impairment losses

other non-cash
expenses

354

334

400

104

111

287

288

195

206

321

329

189

279

108

115

129

employees 3

147,434

146,923

85,496

84,623

43,451

43,590

133,615

140,193

13,352

12,958

820

294

195

797

318

199

–186

–120

12,120

11,504

1,716

1,697

1,224

1,311

1,274

1,339

773

874

0 423,348 428,287

Information about geographical areas

€ m

1 Jan. to 31 Dec.

external revenue

non-current assets

Capex

germany

europe
(excluding germany)

americas

asia Pacific

other regions

group

2011

2012

2011

2012

16,743

16,825

17,475

17,840

4,465

1,057

4,759

7,313

7,228

979

248

259

2011

8,808

3,376

203

2012

9,819

3,408

259

2011

7,611

3,361

152

2012

8,619

3,227

160

2011

2,192

329

2012

2011

2012

2,409

52,829

55,512

332

18,844

18,954

1,716

1,697

1 Prior-year figures adjusted
2 including non-interest-bearing provisions.
3 average FTE s.

segment reporting disclosures.

9.1

Segment reporting disclosures

Deutsche Post DHL reports four operating segments; these
are managed independently by the responsible segment manage-
ment bodies in line with the products and services offered and
the brands, distribution channels and customer profiles involved.
Components of the entity are defined as a segment on the basis of
the existence of segment managers with bottom-line responsibility
who report directly to Deutsche Post DHL’s top management.

External revenue is the revenue generated by the divisions
from non-Group third parties. Internal revenue is revenue gener-
ated with other divisions. If comparable external market prices exist
for services or products offered internally within the Group, these
market prices or market-oriented prices are used as transfer prices
(arm’s length principle). The transfer prices for services for which
no external market exists are generally based on incremental costs.
The expenses for IT services provided in the IT service
centres are allocated to the divisions by cause. The additional costs

resulting from Deutsche Post AG’s universal postal service obli-
gation (nationwide retail outlet network, delivery every working
day), and from its obligation to assume the compensation struc-
ture as the legal successor to Deutsche Bundespost, are allocated
to the MAIL division.

In keeping with internal reporting, capital expenditure
(capex) is disclosed. Additions to intangible assets net of goodwill
and to property, plant and equipment are reported in the capex
figure. Depreciation, amortisation and impairment losses relate to
the segment assets allocated to the individual divisions. Other non-
cash expenses relate primarily to expenses from the recognition of
provisions.

Reflecting the Group’s predominant organisational structure,
the primary reporting format is based on the divisions. The Group
distinguishes between the following divisions:

Deutsche Post DHL Annual Report 2012

161

9.2

Segments by division

SUPPLY CHAIN

MAIL

In addition to the transport and delivery of written commu-
nications, the MAIL division is positioned as an end-to-end service
provider for the management of written communications. The div-
ision comprises the following business units: Mail Communication,
Dialogue Marketing, Press Services, Value-Added Services, Parcel
Germany, Global Mail, Retail Outlets and the Pension Service.

The division specialises in contract logistics and provides
warehousing and transport services as well as value-added services
along the entire supply chain in the different sectors. The division
also offers end-to-end solutions for corporate information and
communications management. The division’s business units are
Supply Chain and Williams Lea.

In addition to the reportable segments given above, segment

reporting comprises the following categories:

EXPRESS

Corporate Center / Other

The EXPRESS division offers international and domestic cour-
ier and express services to business and private customers. The
division comprises the Express Europe, Express Americas, Express
Asia Pacific and Express MEA business units. At the beginning of
January 2012, the Czech less-than-truckload and part-truckload
business of PPL CZ s.r.o. was transferred from the EXPRESS seg-
ment to the GLOBAL FORWARDING, FREIGHT segment. The trans-
fer was made to enable the two divisions to concentrate on their
respective core competencies. The prior-year figures were adjusted
accordingly.

Corporate Center / Other comprises Global Business Services
(GBS), the Corporate Center, non-operating activities and other
business activities. The profit / loss generated by GBS is allocated to
the operating segments, whilst its assets and liabilities remain with
GBS (asymmetrical allocation).

Consolidation

The data for the divisions are presented following consolida-
tion of interdivisional transactions. The transactions between the
divisions are eliminated in the Consolidation column.

GLOBAL FORWARDING, FREIGHT

9.3

Information about geographical areas

The activities of the GLOBAL FORWARDING, FREIGHT division
comprise the transportation of goods by rail, road, air and sea. The
division’s business units are Global Forwarding and Freight. At
the beginning of January 2012, the Czech less-than-truckload and
part-truckload business of PPL CZ s.r.o. was transferred from the
EXPRESS segment to the GLOBAL FORWARDING, FREIGHT segment.
The transfer was made to enable the two divisions to concentrate
on their respective core competencies. The prior-year figures were
adjusted accordingly.

The main geographical areas in which the Group is active are
Germany, Europe, the Americas, Asia Pacific and Other regions.
External revenue, non-current assets and capex are disclosed for
these regions. Revenue, assets and capex are allocated to the indi-
vidual regions on the basis of the domicile of the reporting entity.
Non-current assets primarily comprise intangible assets, property,
plant and equipment and other non-current assets.

162

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Segment reporting

9.4 Reconciliation of segment amounts

Reconciliation of segment amounts to consolidated amounts

Reconciliation

€ m

external revenue

internal revenue

Total revenue

other operating income

Materials expense

staff costs

other operating expenses

Depreciation, amortisation and impairment
losses

Profit / loss from operating activities (EBIT)

net income from associates

net other finance costs

Profit before income taxes

income taxes

Consolidated net profit for the period

of which attributable to

Deutsche Post AG shareholders

non-controlling interests

total for reportable segments

Corporate Center / other

reconciliation to group /
Consolidation

Consolidated amount

2011 1

52,764

1,241

54,005

1,825

–31,642

–15,855

– 4,429

–1,079

2,825

–

2012

55,461

1,295

56,756

1,966

–33,161

–16,849

– 4,492

–1,133

3,087

–

2011

1,195

1,260

1,305

–1,335

– 894

– 530

–195

–389

–

2012

1,152

1,203

1,420

–1,294

– 941

– 602

–206

– 420

–

2011 1

–2,436

–1,080

2,433

1,064

–

2012

–2,447

–1,218

2,592

1,051

–2

–

2011

52,829

2,050

–30,544

–16,730

–3,895

–1,274

2,436

– 837

1,659

–393

1,266

1,163

103

2012

55,512

2,168

–31,863

–17,770

– 4,043

–1,339

2,665

– 429

2,238

– 458

1,780

1,658

122

1 Prior-year figures adjusted

segment reporting disclosures.

the

The

table

shows

following

reconciliation of
Deutsche Post DHL’s total assets to the segment assets. Financial
assets, income tax assets, deferred taxes, cash and cash equiva-
lents as well as additional interest-bearing asset components are
deducted.

The

table

following

reconciliation of
Deutsche Post DHL’s total liabilities to the segment liabilities. The
interest-bearing components of the provisions and liabilities as
well as income tax liabilities and deferred taxes are deducted.

shows

the

Reconciliation of segment assets

€ m

total assets

investment property

non-current financial assets including investments
in associates

other non-current assets

Deferred tax assets

income tax assets

receivables and other current assets

Current financial assets

Cash and cash equivalents

Segment assets

of which Corporate Center / other

total for reportable segments

Consolidation

2011

38,408

– 40

–773

– 454

–1,153

–239

–10

–2,470

–3,123

30,146

3,167

27,233

–254

2012

34,121

– 43

–1,085

– 535

–1,257

–127

–10

–225

–2,400

28,439

1,322

27,332

–215

Reconciliation of segment liabilities

€ m

total equity and liabilities

equity

Consolidated liabilities

non-current provisions

non-current liabilities

Current provisions

Current liabilities

Segment liabilities

of which Corporate Center / other

total for reportable segments

Consolidation

2011

38,408

2012

34,121

–11,199

–12,164

27,209

– 6,874

–1,713

–287

– 6,215

12,120

820

11,486

–186

21,957

– 4,643

– 4,689

–182

– 939

11,504

797

10,827

–120

Deutsche Post DHL Annual Report 2012

163

inCoMe stateMent DisClosures

10 Revenue

€ m

revenue

2011

52,829

2012

55,512

Revenue increased by €2,683 million (5.1 %) year-on-year to

€55,512 million. The increase was due to the following factors:

Factors affecting revenue increase

€ m

organic growth

Portfolio changes 1

Currency translation effects

Total

1 explanations

note 2.

2012

1,161

–216

1,738

2,683

As in the prior-year period, there was no revenue in financial
year 2012 that was generated on the basis of barter transactions.
Revenue was up year-on-year in almost all areas.

The further classification of revenue by division and the
allocation of revenue to geographical areas are presented in the
segment reporting.

11 Other operating income

€ m

income from the reversal of provisions

income from the remeasurement of liabilities

income from currency translation differences

insurance income

income from fees and reimbursements

rental and lease income

gains on disposal of non-current assets

Commission income

income from work performed and capitalised

income from the remeasurement of assets
and receivables

income from prior-period billings

income from loss compensation

income from the derecognition of liabilities

recoveries on receivables previously written off

income from derivatives

subsidies

income from trade-related insurance deductions

Miscellaneous

Other operating income

2011

2012

398

185

165

143

177

116

117

396

193

178

172

145

144

127

119

105

316

2,050

370

2,168

The income from the reversal of provisions primarily reflects
changes in the assessment of settlement payment obligations
assumed in the context of the restructuring measures in the USA.

The increase in income from the remeasurement of liabilities

relates largely to the reversal of accruals no longer required.

Amongst other things, gains on disposal of non-current assets
include deconsolidation effects from the sale of the Express Couri-
ers Limited (ECL) and Parcel Direct Group Pty Limited (PDG) joint
ventures as well as from the change in the method of consolidation
for Exel Saudia LLC.

Subsidies relate to grants for the purchase or production of
assets. The grants are reported as deferred income and recognised
in the income statement over the useful lives of the assets.

Miscellaneous other operating income includes a large num-

ber of smaller individual items.

12 Materials expense

€ m

Cost of raw materials, consumables and supplies,
and of goods purchased and held for resale

goods purchased and held for resale

aircraft fuel

Fuel

Packaging material

spare parts and repair materials

office supplies

other expenses

Cost of purchased services

transportation costs

Cost of temporary staff

expenses from non-cancellable leases

Maintenance costs

IT services

expenses from cancellable leases

Commissions paid

expenses for the use of Postbank branches

other lease expenses (incidental expenses)

other purchased services

Materials expense

2011

2012

1,564

1,034

804

290

111

3,957

18,329

1,953

1,640

974

659

485

440

450

239

1,418

26,587

30,544

1,779

1,364

871

351

123

4,628

18,835

2,015

1,730

965

611

545

456

430

254

1,394

27,235

31,863

The increase in the materials expense is due on the one hand
to higher aircraft fuel prices, and on the other hand to higher trans-
portation costs as a result of the expansion of business activities.
Other expenses include a large number of individual items.

164

Deutsche Post DHL Annual Report 2012

13 Staff costs / employees

14 Depreciation, amortisation and impairment losses

Consolidated Financial Statements
Notes
Income statement disclosures

€ m

Wages, salaries and compensation

of which expenses under share Matching scheme

of which expenses from 2006 SAR Plan / LTIP

social security contributions

retirement benefit expenses

expenses for other employee benefits

expenses for severance payments

Staff costs

2011

13,350

2,022

915

317

126

2012

14,179

143

2,094

984

336

177

amortisation of intangible assets, excluding
the impairment of goodwill

Depreciation of property, plant and equipment

land and buildings (including leasehold
improvements)

technical equipment and machinery

other equipment, operating and office
equipment, vehicle fleet

16,730

17,770

aircraft

advance payments

2011

306

175

233

418

142

968

1,274

2012

295

180

242

420

202

1,044

1,339

€16 million of the expenses under the Share Matching
Scheme (previous year: €15 million) is attributable to cash-settled
share-based payments and €19 million (previous year: €20 mil-
lion) to equity-settled transactions.

Staff costs relate mainly to wages, salaries and compensation,
as well as all other benefits paid to employees of the Group for their
services in the year under review. Social security contributions
relate in particular to statutory social security contributions paid
by employers.

Retirement benefit expenses include additions to provisions
for pensions and similar obligations with the exception of unwind-
ing of discounts recognised in net financial income / net finance
costs, as well as contributions to defined contribution pension plans.
Detailed information can be found in

notes 6, 17 and 41.

The average number of Group employees in the year under

review, broken down by employee group, was as follows:

Employees

Hourly workers and salaried employees

Civil servants

trainees

Employees

2011

418,375

44,421

4,392

467,188

2012

424,950

42,461

4,910

472,321

The employees of companies acquired or disposed of during
the year under review were included rateably. Calculated as full-
time equivalents, the number of employees as at 31 December 2012
amounted to 428,129 (31 December 2011: 423,502). The number
of employees at consolidated joint ventures amounted to 169 on a
proportionate basis (previous year: 1,199).

impairment of goodwill

Depreciation, amortisation and impairment losses

Depreciation, amortisation and impairment losses increased
by €65 million year-on-year to €1,339 million. This figure includes
impairment losses of €28 million (previous year: €50 million). The
impairment losses are attributable to the segments as follows:

Impairment losses on non-current assets

€ m

MAIL

intangible assets

Property, plant and equipment

EXPRESS

Property, plant and equipment

of which aircraft

SUPPLY CHAIN

intangible assets

Property, plant and equipment

of which land and buildings
(including leasehold improvements)

of which technical equipment and machinery

Corporate Center / Other

Property, plant and equipment

of which land and buildings

Impairment losses

2011

2012

The impairment losses result mainly from aircraft that are no

longer used.

In the previous year, most of the impairment losses were
attributable to the MAIL segment and mainly related to software
that was no longer in use.

Deutsche Post DHL Annual Report 2012

165

15 Other operating expenses

17 Net other finance costs

2011

2012

€ m

2011

2012

€ m

other business taxes

travel and training costs

expenses for advertising and public relations

Cost of purchased cleaning and security services

insurance costs

Warranty expenses and compensation payments

telecommunication costs

Consulting costs

Write-downs of current assets

expenses from currency translation differences

office supplies

entertainment and corporate hospitality expenses

services provided by the Federal Posts and
telecommunications agency

Voluntary social benefits

Contributions and fees

Commissions paid

legal advisory costs

losses on disposal of assets

expenses from derivatives

Monetary transaction costs

audit costs

expenses from prior-period billings

Donations

Miscellaneous

Other operating expenses

315

343

399

289

203

241

234

198

210

189

173

151

111

550

344

341

315

240

237

227

206

198

181

172

144

365

3,895

288

4,043

The increase in other business taxes relates to the additional

VAT payment for the period from 1998 to 30 June 2010;

note 3.

Miscellaneous other operating expenses include a large num-

ber of smaller individual items.

Taxes other than income taxes are either recognised under
the related expense item or, if no specific allocation is possible,
under other operating expenses.

Other financial income

interest income

income from other equity investments and financial
assets

gains on the disposal of associates

other financial income

Other finance costs

interest expenses

of which unwinding of discounts for provisions
for pensions and other provisions

Write-downs of financial assets

other finance costs

Foreign currency result

Net other finance costs

508

590

– 660

–299

– 98

– 633

–1,391

–36

– 837

541

657

– 642

–352

–35

–372

–1,049

–37

– 429

In the previous year, €63 million of the write-downs of finan-
cial assets related to impairments in Corporate Center / Other of
the equity interest in Deutsche Postbank AG due to the decline
in the share price at the time of reclassification, and €9 million to
the equity- accounted company Unipost Servicios Generales S. L.,
Spain, included in the MAIL segment.

Net finance costs includes interest income of €48 million
(previous year: €74 million) as well as interest expense of €642 mil-
lion (previous year: €660 million). These result from financial
assets and liabilities that were not measured at fair value through
profit or loss.

The effects of the Postbank sale, which was completed in Feb-
ruary 2012, and the interest expense on the additional VAT pay-
ment, were the main factors affecting the net other finance costs of
€429 million (previous year: €837 million);

note 3.

Income taxes

€ m

16 Net income from associates

€ m

net income from associates

2011

2012

Current income tax expense

Current recoverable income tax

Deferred tax expense from temporary differences

Deferred tax income from tax loss carryforwards

Income taxes

Investments in companies on which a significant influence
can be exercised and which are accounted for using the equity
method contributed €2 million (previous year: €60 million, of
which €58 million was attributable to Deutsche Postbank AG) to
net finance costs. This contribution mainly relates to Danzas AEI
Emirates LLC, United Arab Emirates.

Net income from associates decreased as a result of the dis-

posal of Deutsche Postbank AG.

2011

– 565

– 544

–29

180

151

–393

2012

– 591

– 587

– 58

187

129

– 458

166

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Income statement disclosures

A deferred tax asset in the amount of €979 million (previous
year: €881 million) was recognised in the balance sheet for com-
panies that reported a loss in the previous year or in the current
period as, based on tax planning, realisation of the tax asset is
probable.

In financial year 2012, as in the previous year, German Group
companies were not affected by tax rate changes. The change in
the tax rate in some foreign tax jurisdictions did not lead to any
significant effects.

The effective income tax expense includes prior-period tax
expenses from German and foreign companies in the amount of
€70 million (previous year: expense of €106 million).

The following table presents the tax effects on the compo-

nents of other comprehensive income:

Other comprehensive income

€ m

2012

Currency translation reserve

other changes in retained earnings

IAS 39 hedging reserve

IAS 39 revaluation reserve

IFRS 3 revaluation reserve

share of other comprehensive
income of associates

Other comprehensive income

2011

Currency translation reserve

other changes in retained earnings

IAS 39 hedging reserve

IAS 39 revaluation reserve

IFRS 3 revaluation reserve

share of other comprehensive
income of associates

Other comprehensive income

before taxes

income taxes

after taxes

–12

–2

–37

–3

167

–3

–7

–1

167

– 9

–7

–2

–1

–10

–2

–37

–10

167

–2

– 9

–1

166

19 Consolidated net profit for the period

In financial year 2012, the Group generated a consolidated net
profit for the period of €1,780 million (previous year: €1,266 mil-
lion). Of this figure, €1,658 million (previous year: €1,163 million)
was attributable to Deutsche Post AG shareholders.

20 Non-controlling interests

The net profit attributable to non-controlling interests in-

creased by €19 million to €122 million.

The reconciliation to the effective income tax expense is
shown below, based on consolidated net profit before income taxes
and the expected income tax expense:

Reconciliation

€ m

Profit before income taxes

expected income taxes

Deferred tax assets not recognised for initial
differences

Deferred tax assets of german group companies
not recognised for tax loss carryforwards and
temporary differences

Deferred tax assets of foreign group companies
not recognised for tax loss carryforwards and
temporary differences

effect of current taxes from previous years

tax-exempt income and non-deductible expenses

Differences in tax rates at foreign companies

Income taxes

2011

1,659

– 494

164

–106

– 68

–393

2012

2,238

– 667

143

–70

– 42

– 458

The difference from deferred tax assets not recognised for
initial differences is due to temporary differences between the
carrying amounts in the IFRS financial statements and in the tax
accounts of Deutsche Post AG that result from initial differences
in the opening tax accounts as at 1 January 1995. In accordance
with IAS 12.15 (b) and IAS 12.24 (b), the Group did not recognise
any deferred tax assets in respect of these temporary differences,
which relate mainly to property, plant and equipment as well as
to provisions for pensions and similar obligations. The remaining
temporary differences between the carrying amounts in the IFRS
financial statements and in the opening tax accounts amounted to
€788 million as at 31 December 2012 (previous year: €815 million).
The effects from deferred tax assets of German Group com-
panies not recognised for tax loss carryforwards and temporary
differences relate primarily to Deutsche Post AG and members
of its consolidated tax group. Effects from deferred tax assets of
foreign companies not recognised for tax loss carryforwards and
temporary differences relate primarily to the Americas region.

€85 million (previous year: €39 million) of the effects from
deferred tax assets not recognised for tax loss carryforwards and
temporary differences relates to the reduction of the effective income
tax expense due to the utilisation of tax loss carry forwards and tem-
porary differences, for which deferred tax assets had previously not
been recognised. In addition, the recognition of deferred taxes pre-
viously not recognised for tax loss carry forwards and of deductible
temporary differences from a prior period reduced the deferred
tax expense by €207 million (previous year: €144 million). Effects
from unrecognised deferred tax assets amounting to €79 million
(previous year: €239 million, write-down) were due to a valuation
allowance recognised for a deferred tax asset. Other effects from
un recognised deferred tax assets primarily relate to tax loss carry-
forwards for which no deferred taxes were recognised.

Deutsche Post DHL Annual Report 2012

167

21 Earnings per share

Basic earnings per share are computed in accordance with
IAS 33 (Earnings per Share) by dividing consolidated net profit by
the average number of shares. Basic earnings per share for financial
year 2012 were €1.37 (previous year: €0.96).

Basic earnings per share

Consolidated net profit for the
period attributable to Deutsche
Post AG shareholders

Weighted average number of shares
outstanding

2011

2012

€ m

1,163

1,658

number 1,208,878,374 1,208,890,874

Basic earnings per share

€

0.96

1.37

To compute diluted earnings per share, the average number
of shares outstanding is adjusted for the number of all poten-
tially dilutive shares. This item includes the executives’ rights to
shares under the Share Matching Scheme (as at 31 December 2012:
6,192,747 shares) and the maximum number of ordinary shares
that can be issued on exercise of the conversion rights under the
convertible bond issued on 6 December 2012. Consolidated net
profit for the period attributable to Deutsche Post AG shareholders
was increased by the amounts spent for the convertible bonds.

Diluted earnings per share

Consolidated net profit for the
period attributable to Deutsche
Post AG shareholders

Plus interest expense on the
convertible bond

less income taxes

adjusted consolidated net profit for
the period attributable to Deutsche
Post AG shareholders

Weighted average number
of shares outstanding

2011

2012

1,163

1,658

–

0 1

1,658

€ m

number

1,208,878,374 1,208,890,874

Potentially dilutive shares

number

1,799,459

51,569,759

Weighted average number
of shares for diluted earnings

Diluted earnings per share

1 rounded below €1 million.

number

1,210,677,833 1,260,460,633

€

0.96

1.32

22 Dividend per share

A dividend per share of €0.70 is being proposed for finan-
cial year 2012. Based on the 1,209,015,874 shares recorded in the
commercial register as at 31 December 2012, this corresponds to
a dividend distribution of €846 million. In the previous year the
dividend amounted to €0.70 per share. Further details on the divi-
dend distribution can be found in

note 39.

168

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Balance sheet disclosures

balanCe sHeet DisClosures

Intangible assets

23.1 Overview

€ m

Cost

Balance at 1 January 2011

additions from business combinations

additions

reclassifications

Disposals

Currency translation differences

Balance at 31 December 2011 / 1 January 2012

additions from business combinations

additions

reclassifications

Disposals

Currency translation differences

Balance at 31 December 2012

Amortisation and impairment losses

Balance at 1 January 2011

additions from business combinations

amortisation

impairment losses

reclassifications

reversals of impairment losses

Disposals

Currency translation differences

Balance at 31 December 2011 / 1 January 2012

additions from business combinations

amortisation

impairment losses

reclassifications

reversals of impairment losses

Disposals

Currency translation differences

Balance at 31 December 2012

Carrying amount at 31 December 2012

Carrying amount at 31 December 2011

internally
generated
intangible
assets

Purchased
brand names

Purchased
customer lists

981

–37

–1

1,049

– 57

–1

1,083

669

–25

770

– 51

821

262

279

462

481

502

432

446

457

860

942

–2

944

397

487

– 5

560

384

455

other
purchased
intangible
assets

1,291

106

–39

goodwill

11,793

136

–34

209

1,423

12,108

134

– 92

–29

– 53

1,500

12,059

973

108

–1

–28

1,127

–7

1,057

1,135

119

– 5

–79

1,095

405

366

–3

1,137

10,922

10,973

advance
payments and
intangible
assets under
development

– 42

–11

101

– 49

–7

134

133

total

15,447

201

290

–121

262

16,092

304

–185

– 43

16,222

3,599

277

–1

– 60

3,896

294

–133

4,071

12,151

12,196

In financial year 2012, after the historical cost of intangible
assets had been compared with the amounts available in local
accounting systems, an adjustment was made for accumulated
cost, and amortisation and impairment losses, in the amount of
€199 million, with no effect on either the balance sheet or the
income statement. The prior-year figures were adjusted accordingly.

Purchased software, concessions, industrial rights, licences
and similar rights and assets are reported under purchased intan-
gible assets. Internally generated intangible assets relate to develop-
ment costs for internally developed software. Other than goodwill,
only brand names that are acquired in their entirety are considered
to have indefinite useful lives.

Deutsche Post DHL Annual Report 2012

169

Media GmbH, Exel Saudia LLC and 2 Sister Food Group;

The additions to goodwill represent the goodwill of intelliAd
note 2.
Of the net disposals of goodwill, €10 million relates to Parcel
note 2.

Direct Group and €16 million to Express Couriers Limited;

23.2 Allocation of goodwill to CGU s

€ m

Total goodwill 1

MAIL

EXPRESS

GLOBAL FORWARDING, FREIGHT

DHL global Forwarding

DHL Freight

SUPPLY CHAIN

DHL supply Chain

Williams lea

2011

2012

10,973

10,922

687

4,161

3,843

280

1,699

417

701

4,092

3,802

320

1,699

422

1 goodwill from reconciliation amounts to €–114 million (previous year: €–114 million).

For the purposes of annual impairment testing in accordance
with IAS 36, the Group determines the recoverable amount of a
CGU on the basis of its value in use. This calculation is based on
projections of free cash flows that are initially discounted at a rate
corresponding to the post-tax cost of capital. Pre-tax discount rates
are then determined iteratively.

SUPPLY CHAIN

DHL supply Chain

Williams lea

GLOBAL FORWARDING, FREIGHT

DHL Freight

DHL global Forwarding

MAIL

EXPRESS

The cash flow projections are based on the detailed plan-
ning for EBIT, depreciation / amortization and investment planning
adopted by management, as well as changes in net working capital,
and take both internal historical data and external macroeconomic
data into account. From a methodological perspective, the detailed
planning phase covers a three-year planning horizon from 2013 to
2015. It is supplemented by a perpetual annuity representing the
value added from 2016 onwards. This is calculated using a long-
term growth rate, which is determined for each CGU separately and
which is shown in the table below. The growth rates applied are
based on long-term real growth figures for the relevant economies,
growth expectations for the relevant sectors and long-term infla-
tion forecasts for the countries in which the CGU s operate. The
cash flow forecasts are based both on past experience and on the
effects of the anticipated future general market trend. In addition,
the forecasts take into account growth in the respective geograph-
ical submarkets and in global trade, and the ongoing trend towards
outsourcing logistics activities. Cost trend forecasts for the trans-
portation network and services also have an impact on value in use.
The pre-tax cost of capital is based on the weighted average
cost of capital. The (pre-tax) discount rates for the individual CGU s
and the growth rates assumed in each case for the perpetual annu-
ity are shown in the following table:

Discount rates

growth rates

2011

2012

2011

2012

9.2

7.8

9.4

9.2

8.6

n / a

9.2

7.8

9.4

9.1

8.0

9.2

2.5

2.0

2.5

0.5

n / a

2.5

2.0

2.5

0.5

2.0

On the basis of these assumptions and the impairment tests
carried out for the individual CGU s to which goodwill was allo-
cated, it was established that the recoverable amounts for all CGU s
exceed their carrying amounts. No impairment losses were recog-
nised on goodwill in any of the CGU s as at 31 December 2012.

When performing the impairment test, Deutsche Post DHL
conducted sensitivity analyses as required by IAS 36.134. These
analyses did not reveal any risk of impairment to goodwill.

170

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Balance sheet disclosures

land
and buildings

technical
equipment
and machinery

other
equipment,
operating
and office
equipment

Vehicle fleet
and transport
equipment

advance
payments and
assets under
development

aircraft

4,445

4,164

2,386

1,674

1,961

– 87

4,489

–124

–3

4,540

238

128

–268

4,291

138

201

– 616

– 6

4,010

1,918

3,097

167

– 6

– 4

–73

2,043

172

– 51

– 6

2,176

2,364

2,446

226

–11

–1

–254

3,085

241

–1

– 592

–3

2,732

1,278

1,206

182

–140

–1

2,479

160

–168

– 6

2,520

1,800

209

–129

1,888

214

–157

–3

1,947

573

591

120

–120

–3

1,707

116

402

–162

– 6

2,057

813

141

–111

–1

843

184

– 9

–147

–2

887

1,170

864

277

–269

2,040

278

–238

2,114

1,101

205

–226

1,097

206

–206

1,098

1,016

943

232

637

– 414

–18

444

613

–782

–13

263

–2

262

443

total

14,862

1,430

–34

– 902

15,450

1,393

– 6

–1,321

–19

15,504

8,732

948

– 6

– 5

–795

8,957

1,017

–10

–1,153

–13

8,841

6,663

6,493

24 Property, plant and equipment

24.1 Overview

€ m

Cost

Balance at 1 January 2011

additions from business combinations

additions

reclassifications

Disposals

Currency translation differences

Balance at 31 December 2011 / 1 January 2012

additions from business combinations

additions

reclassifications

Disposals

Currency translation differences

Balance at 31 December 2012

Depreciation and impairment losses

Balance at 1 January 2011

additions from business combinations

Depreciation

impairment losses

reclassifications

reversals of impairment losses

Disposals

Currency translation differences

Balance at 31 December 2011 / 1 January 2012

additions from business combinations

Depreciation

impairment losses

reclassifications

reversals of impairment losses

Disposals

Currency translation differences

Balance at 31 December 2012

Carrying amount at 31 December 2012

Carrying amount at 31 December 2011

The accumulated cost and depreciation were each adjusted
by €296 million based on the results of an asset inventory. This had
no effect on the balance sheet or income statement. The prior-year
figures were adjusted accordingly.

Advance payments relate only to advance payments on items
of property, plant and equipment for which the Group has paid
advances in connection with uncompleted transactions. Assets
under development relate to items of property, plant and equip-
ment in progress at the balance sheet date for whose production
internal or third-party costs have already been incurred.

Deutsche Post DHL Annual Report 2012

171

24.2 Finance leases

The following assets are carried as non-current assets result-

ing from finance leases:

€ m

land and buildings

technical equipment and machinery

other equipment, operating and office equipment

aircraft

Vehicle fleet and transport equipment

Finance leases

2011

2012

249

327

212

280

The corresponding liabilities from finance leases are included

under financial liabilities;

note 43.3.

Investments in associates principally relate to Air Hong
Kong Ltd, China, Danzas AEI Emirates LLC, United Arab Emir-
ates, Tasman Cargo Airlines Pty. Limited, Australia, and Unipost
Servicios Generales S. L., Spain.

The additions relate to the companies DHL Oman and All you
need GmbH, Berlin, the latter of which was subsequently reclassi-
fied to current assets with a view to resale;

notes 2 and 35.

The reclassification as held for sale of the carrying amount
of the investment in Deutsche Postbank AG (€1,801 million) in
the previous year led to a decline in investments in associates;

notes 3 and 35.

Further disclosures on impairment losses are contained in

note 17.

The following tables show a summary of the aggregate income
statements and balance sheets of the associates. The amounts do
not relate to the shares attributable to Deutsche Post DHL, but are
presented based on a notional 100 % shareholding.

Aggregate results

2011

2012

€ m

– 5

revenue

net profit for the year

Aggregate balance sheets

€ m

assets

liabilities and provisions

– 6

–2

–11

27 Non-current financial assets

€ m

available-for-sale financial assets

loans and receivables

assets at fair value through profit or loss

lease receivables

Non-current financial assets

2011

584

2011

513

410

2011

172

428

729

2012

646

2012

469

373

2012

162

737

115

1,039

The increase in loans and receivables is mainly due to the

€298 million demanded as repayment of state aid;

note 3.

Investment property

€ m

Cost

as at 1 January

reclassifications

Disposals

Currency translation differences

As at 31 December

Depreciation

as at 1 January

reclassifications

As at 31 December

Carrying amount as at 31 December

Rental income for this property amounted to €3 million (pre-
vious year: €3 million), whilst the related expenses amounted to
€3 million (previous year: €4 million). The fair value amounted to
€82 million (previous year: €90 million).

Investments in associates

Investments in associates changed as follows:

€ m

as at 1 January

additions

Changes in group’s share of equity

Changes recognised in profit or loss

Profit distributions

Changes recognised in other comprehensive
income

impairment losses

elimination of intercompany profits and losses

reclassified to current assets

Carrying amount as at 31 December

2011

1,847

–72

–1,801

2012

–1

–2

172

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Balance sheet disclosures

Most of the tax loss carryforwards are attributable to Deutsche
Post AG. It will be possible to utilise them for an indefinite period
of time. In the case of the foreign companies, the significant tax
loss carryforwards will not lapse before 2024.

Deferred taxes have not been recognised for temporary dif-
ferences of €563 million (previous year: €572 million) relating to
earnings of German and foreign subsidiaries because these tempor-
ary differences will probably not reverse in the foreseeable future.

Maturity structure

€ m

2012

Deferred tax
assets

Deferred tax
liabilities

2011

Deferred tax
assets

Deferred tax
liabilities

short-term

long-term

netting

total

492

125

571

326

1,014

353

908

255

–249

–326

1,257

229

1,153

255

30 Inventories

Standard costs for inventories of postage stamps and spare
parts in freight centres amounted to €15 million (previous year:
€13 million). There was no requirement to charge significant valu-
ation allowances on these inventories.

raw materials, consumables and supplies

Work in progress

Finished goods and goods purchased and held
for resale

spare parts for aircraft

advance payments

Inventories

Income tax assets and liabilities

€ m

income tax assets

income tax liabilities

2011

170

273

2011

239

570

2012

184

322

2012

127

534

All income tax assets and liabilities are current and have

maturities of less than one year.

Write-downs of non-current financial assets amounting to
€6 million (previous year: €13 million) were recognised in the
income statement because the assets were impaired. €6 million
(previous year: €12 million) of this amount is attributable to assets
at fair value through profit or loss and €0 million (previous year:
€1 million) to available-for-sale financial assets.

Compared with the market rates of interest prevailing at
31 December 2012 for comparable non-current financial assets,
most of the housing promotion loans are low-interest or interest-
free loans. They are recognised in the balance sheet at a present value
of €26 million (previous year: €15 million). The principal amount
of these loans totals €27 million (previous year: €17 million).
Details on restraints on disposal are contained in

note 47.2.

28 Other non-current assets

€ m

Pension assets

Miscellaneous

Other non-current assets

2011

453

117

570

2012

534

633

Further information on pension assets can be found in

note 41.

29 Deferred taxes

€ m

intangible assets

Property, plant and
equipment

non-current financial assets

other non-current assets

other current assets

Provisions

Financial liabilities

other liabilities

tax loss carryforwards

Gross amount

netting

Carrying amount

2011

2012

assets

liabilities

assets

liabilities

€ m

269

215

115

681

1,479

–326

1,153

224

–

581

–326

255

224

124

104

861

1,506

–249

1,257

173

–

478

–249

229

€602 million (previous year: €523 million) of the deferred
taxes on tax loss carryforwards relates to tax loss carryforwards in
Germany and €259 million (previous year: €158 million) to foreign
tax loss carryforwards.

No deferred tax assets were recognised for tax loss carry-
forwards of around €11.9 billion (previous year: €12.4 billion) and
for temporary differences of around €1,772 million (previous year:
€2,097 million), as it can be assumed that the Group will prob-
ably not be able to use these tax loss carryforwards and temporary
differences in its tax planning.

Deutsche Post DHL Annual Report 2012

173

32 Receivables and other current assets

33 Current financial assets

€ m

trade receivables

Prepaid expenses

Deferred revenue

Current tax receivables

receivables from private postal agencies

income from cost absorption

Creditors with debit balances

receivables from loss compensation (recourse claims)

receivables from employees

receivables from insurance business

receivables from group companies

receivables from cash-on-delivery

receivables from sale of assets

receivables from bundes-Pensions-service
für Post und telekommunikation e. V.

Miscellaneous other assets

Receivables and other current assets

2011

6,426

672

480

586

648

9,089

€ m

available-for-sale financial assets

loans and receivables

Financial assets at fair value through profit or loss

lease receivables

Current financial assets

2011

215

2,234

2,498

2012

109

252

The reduction in current financial assets is attributable to the
sale of the interest in Deutsche Postbank and the associated put
option recognised under assets at fair value through profit or loss
in the previous year.

Of the available-for-sale financial assets, €24 million ( previous
year: €8 million) was measured at fair value. Details on restraints on
note 47.2.
disposal are contained in

2012

6,418

679

534

491

148

656

9,112

34 Cash and cash equivalents

Of the tax receivables, €373 million (previous year: €470 mil-
lion) relates to VAT, €68 million (previous year: €71 million) to
customs and duties, and €50 million (previous year: €45 million)
to other tax receivables. Miscellaneous other assets include a large
number of individual items.

€ m

Cash equivalents

bank balances

Cash in transit

Cash

other cash and cash equivalents

Cash and cash equivalents

2011

1,914

751

311

129

2012

884

959

441

103

3,123

2,400

35 Assets held for sale and liabilities associated with assets

held for sale

The amounts reported under these items mainly relate to the

following:

€ m

Deutsche Post AG – real estate (Corporate Center / other)

DHL Fashion (France) SAS, France – fashion logistics (SUPPLY CHAIN segment)

investment in all you need gmbH, germany – (MAIL segment)

exel inc., USA – real estate (SUPPLY CHAIN segment)

DHL logistics (China) Co. ltd., China – real estate (SUPPLY CHAIN segment)

Cargus international S. R. L., romania – domestic express business (EXPRESS segment)

Deutsche Post immobilien gmbH, germany – real estate (Corporate Center / other)

US express aviation, USA – aircraft (EXPRESS segment)

investment in Deutsche Postbank AG (Corporate Center / other)

Deutsche Post DHl Corporate real estate Management gmbH & Co. logistikzentren KG, germany –
real estate (Corporate Center / other)

Miscellaneous

Assets held for sale and liabilities associated with assets held for sale

2011

1,916

1,961

assets

2012

2011

liabilities

2012

174

Deutsche Post DHL Annual Report 2012

INVESTMENT IN DEUTSCHE POSTBANk AG

CARGUS INTERNATIONAL S. R. L.

Consolidated Financial Statements
Notes
Balance sheet disclosures

The sale of the interest in Deutsche Postbank AG held by
Deutsche Post AG was completed at the end of February 2012;
note 3. At the end of February 2011, the shares of Deutsche
Postbank AG held by Deutsche Post AG amounting to a 39.5 % inter-
est (86,417,432 shares) were reclassified as held for sale. As a result,
the investment in Deutsche Postbank was measured in accordance
with IFRS 5.

In the previous year, the last measurement of the carrying
amount of the investment prior to its reclassification resulted in an
impairment loss of €63 million. This was presented in write-downs
note 17. Additional write-downs of €136 mil-
of financial assets;
lion were recognised following the reclassification to assets held
for sale in February 2011. In accordance with IFRS 5.21, any sub-
sequent increase in fair value less costs to sell of the held-for-sale
interest in Deutsche Postbank AG must be recognised as a gain, but
not in excess of the cumulative impairment loss.

All previous write-downs in the total amount of €251 mil-
lion were reversed due to the increase in Postbank’s share price to
€24.13 as at the end of 2011. The equity item included €81 million
in income from the IAS 39 revaluation reserve and €44 million in
expenses from the currency translation reserve that were attribut-
able to Deutsche Postbank AG.

DEUTSCHE POST DHL CORPORATE REAL ESTATE MANAGEMENT
GMBH & CO. LOGISTIkzENTREN kG

The properties held for sale by Deutsche Post DHL Corporate
Real Estate Management GmbH & Co. Logistikzentren KG ( formerly
Deutsche Post Immobilienentwicklung Grundstücksgesellschaft)
Germany, were reclassified as non-current assets due to lack of
demand.

ALL YOU NEED GMBH

All you need GmbH, Germany, was acquired with a view to
note 2.
resale by Deutsche Post Beteiligungen Holding GmbH;
In accordance with IFRS 5.39, the major classes of assets and
liabilities are not disclosed. As, to date, no adjustment had to be
made due to subsequent measurement and no gain / loss on dis-
posal was recorded, presentation of a profit / loss from discontinued
operations item was not required.

DHL LOGISTICS CHINA CO. LTD.

DHL Logistics China Co. Ltd., China, plans to sell a ware-
house and to transfer the financial liability of €7 million related to
the warehouse.

Deutsche Post DHL Annual Report 2012

Since the middle of October 2012, Deutsche Post DHL has
intended to sell the domestic express business in Romania. The
transaction is expected to be completed in the first quarter of 2013.
The assets and liabilities of the company concerned were reclas-
sified as held for sale in accordance with IFRS 5. The most recent
appraisal of the assets prior to reclassification did not result in any
impairment.

Cargus International S. R. L. – domestic business

€ m

ASSETS

non-current assets

Current assets

Cash and cash equivalents

Total ASSETS

EQUITY AND LIABILITIES

non-current liabilities and provisions

Current liabilities and provisions

Total EQUITY AND LIABILITIES

31 Dec. 2012

DHL FASHION (FRANCE) SAS

Deutsche Post DHL plans to sell the fashion logistics business
of DHL Fashion (France) SAS, France. The assets and liabilities of
the business concerned were reclassified as held for sale in accord-
ance with IFRS 5. The most recent appraisal prior to reclassification
resulted in an impairment loss of €1 million, which is reported in
depreciation, amortisation and impairment losses.

DHL Fashion (France) SAS – fashion logistics business

€ m

ASSETS

non-current assets

Current assets

Cash and cash equivalents

Total ASSETS

EQUITY AND LIABILITIES

non-current liabilities and provisions

Current liabilities and provisions

Total EQUITY AND LIABILITIES

31 Dec. 2012

175

36 Issued capital

36.1 Share capital

KfW Bankengruppe (KfW) placed a 5 % package of Deutsche
Post AG shares on the market at the beginning of September 2012;
note 52.1. This placement reduced the interest in Deutsche
Post AG’s share capital held by KfW from 30.5 % to 25.5 %; the
remaining 74.5 % of the shares are in free float. KfW holds the
shares in trust for the federal government.

authorised Capital 2009

Contingent Capital 2011

Authorised / contingent capital as at 31 December 2012

amount

€ m Purpose

increase in share capital
against cash / non-cash contri-
butions (until 20 april 2014)

240

issue of option / conversion
rights (24 May 2016)

Share ownership as at 31 December

number of shares

KfW

Free float

2011

2012

368,277,358

308,277,358

840,738,516

900,738,516

Share capital as at 31 December

1,209,015,874

36.2

Issued capital and purchase of treasury shares

The issued capital amounts to €1,209 million. It is composed
of 1,209,015,874 no-par value registered shares (ordinary shares)
with a notional interest in the share capital of €1 per share and is
fully paid up.

Changes in issued capital

€

as at 1 January

treasury shares acquired

treasury shares issued

As at 31 December

2011

2012

1,209,015,874

–1,676,178

–1,770,503

1,676,178

1,770,503

1,209,015,874

Deutsche Post AG acquired 1.8 million shares at a total price
of €26 million, including transaction costs, in a number of trans-
actions in order to settle entitlements due under the 2011 tranche
of the bonus programme for executives (Share Matching Scheme).
In addition, 2,082 shares were acquired and issued to persons who
have since left the Group. Consequently, issued capital was reduced
by the notional value of the shares purchased. The average pur-
chase price per share was €14.42. The issued capital increased again
when the shares were issued to the executives.

The notional value of the treasury shares is deducted from
issued capital, and the difference between the notional value and
the reported value of the treasury shares is deducted from retained
earnings.

Changes in treasury shares are presented in the statement of

changes in equity.

Authorised Capital 2009

As resolved by the Annual General Meeting on 21 April 2009,
the Board of Management is authorised, subject to the approval
of the Supervisory Board, to issue up to 240 million new, no-par
value registered shares until 20 April 2014 in exchange for cash
and / or non-cash contributions and thereby increase the company’s
share capital. Shareholders are generally entitled to a subscription
right. To date, the Board of Management has not made use of such
authorisation.

Contingent Capital 2011

In its resolution dated 25 May 2011, the Annual General
Meeting authorised the Board of Management, subject to the con-
sent of the Supervisory Board, to issue bonds with warrants, con-
vertible bonds and/or income bonds as well as profit participation
certificates, or a combination thereof, in an aggregate principal
amount of up to €1 billion, on one or more occasions until
24 May 2016, thereby granting options or conversion rights for up
to 75 million shares having a total share in the share capital not to
exceed €75 million. The share capital is contingently increased by
up to €75 million.

Based on this authorisation, Deutsche Post AG issued a €1 bil-
lion convertible bond on 6 December 2012, allowing holders to
convert the bond into up to 48 million Deutsche Post AG shares.
Full use was made of the authorisation by issuing the bond.

36.3 Authorisation to acquire treasury shares

By way of a resolution adopted by the Annual General Meeting
on 28 April 2010, the company is authorised to acquire treasury
shares in the period to 27 April 2015 of up to 10 % of the share cap-
ital existing when the resolution was adopted. The authorisation
permits the Board of Management to exercise it for every purpose
permitted by law, and in particular to pursue the goals mentioned
in the resolution by the Annual General Meeting.

At the Annual General Meeting on 9 May 2012, the author-
isation to acquire treasury shares was supplemented. In future,
treasury shares acquired on the basis of the authorisation, with
shareholders’ pre-emptive rights disapplied, may also be used for
the purposes of listing on a stock exchange outside Germany.

In addition, the Board of Management is authorised to acquire

treasury shares using derivatives.

As on 31 December 2011, Deutsche Post AG did not hold any

treasury shares on 31 December 2012.

176

Deutsche Post DHL Annual Report 2012

36.4 Disclosures on corporate capital

The equity ratio was 35.6 % in financial year 2012 (previous
year: 29.2 %). The company’s capital is monitored using the net
gearing ratio which is defined as net debt divided by the total of
equity and net debt. In the previous year, the informative value of
this key figure was limited due to the company’s net liquidity and
was therefore not disclosed.

Consolidated Financial Statements
Notes
Balance sheet disclosures

An amount of €34 million (31 December 2011: €33 million)
was transferred to the capital reserves in the period up to 31 Decem-
ber 2012 for the various tranches of the Share Matching Scheme.

The exercise of the rights to shares under the 2011 tranche
in April 2012 reduced the capital reserves by €24 million ( previous
year: €21 million for the 2010 tranche) due to the issuance of treas-
ury shares in this amount to the executives.

On issue of the convertible bond on Deutsche Post AG shares,

the conversion right was recognised in capital reserves;

note 3.

37.2

IAS 39 revaluation reserve

The revaluation reserve comprises gains and losses from
changes in the fair value of available-for-sale financial assets that
have been recognised in other comprehensive income. This reserve
is reversed to profit or loss either when the assets are sold or other-
wise disposed of, or if the fair value of the assets falls significantly
or permanently below their cost.

€ m

as at 1 January

Currency translation differences

unrealised gains / losses

share of associates

realised gains / losses

Revaluation reserve as at 31 December before tax

Deferred taxes

Revaluation reserve as at 31 December after tax

2011

– 8

–3

2012

–12

– 81

–1

37.3

IAS 39 hedging reserve

The hedging reserve is adjusted by the effective portion of a
cash flow hedge. The hedging reserve is released to profit or loss
when the hedged item is settled.

2012

4,776

2,400

252

115

1,952

12,164

14,116

13.8

2012

2,254

–1

–7

– 463

1,786

2011

2,170

–34

– 517

1,714

€ m

2011

2,158

2012

2,170

as at 1 January

additions

Disposals in balance sheet (basis adjustment)

Disposals in income statement

Hedging reserve as at 31 December before tax

Deferred taxes

Hedging reserve as at 31 December after tax

–21

–24

2011

–36

– 4

–39

–34

2012

–39

–29

–3

– 4

–7

Corporate capital

€ m

total financial liabilities

less cash and cash equivalents

less current financial assets

less long-term deposits

less non-current derivative financial instruments

Net debt

Plus total equity

Total capital

net gearing ratio (%)

37 Other reserves

€ m

Capital reserves

IAS 39 revaluation reserve

IAS 39 hedging reserve

IFRS 3 revaluation reserve

Currency translation reserve

Other reserves

37.1 Capital reserves

€ m

Capital reserves as at 1 January

share Matching scheme

addition / issue of rights
under share Matching scheme

2009 tranche

2010 tranche

2011 tranche

2012 tranche

exercise of rights under share Matching scheme

2010 tranche

2011 tranche

Conversion right

Capital reserves as at 31 December

2,170

2,254

Deutsche Post DHL Annual Report 2012

177

The change in the hedging reserve is mainly the result of
the recognition of previously unrealised gains and losses from
hedging future operating currency transactions. In the financial
year, unrealised losses totalling €60 million and unrealised gains
totalling €1 million from the hedging reserve were recognised in
operating profit under other operating expenses (previous year:
unrealised losses of €10 million and unrealised gains of €8 mil-
lion were recognised in operating profit). There were no disposals
in net finance costs in financial year 2012, as in the previous year.
Furthermore, there were adjusting entries (basis adjustments) in
the amount of €6 million (previous year: €0 million) for hedging
transactions related to the acquisition of non-current non-
financial assets. Deferred taxes have been recognised in respect of
the hedging reserve.

€ m

as at 1 January

Dividend payment

Consolidated net profit for the period

transactions with non-controlling interests

Miscellaneous other changes

Retained earnings as at 31 December

2011

7,767

–786

1,163

– 59

8,086

2012

8,086

– 846

1,658

8,956

The transactions with non-controlling interests primarily
include the sale in November 2012 of 6.03 % of the shares in Blue
Dart Express Limited, India, in which the previous interest was
81.03 %, and the acquisition of the remaining 24 % interest in DHL
Logistics Private Limited (formerly DHL Lemuir Logistics Private
Limited), India. The purchase price was paid and the shares were
transferred at the beginning of April 2012.

Retained earnings include the reserve for treasury shares,

37.4

IFRS 3 revaluation reserve

€ m

as at 1 January

Changes recognised in other comprehensive income

IFRS 3 revaluation reserve as at 31 December

2011

–1

2012

which changed as follows:

–2

€ m

2011

–1

–20

–1

2012

–1

–24

–3

The IFRS 3 revaluation reserve includes the hidden reserves of
DHL Logistics Co. Ltd., China, from purchase price allocation. These
are attributable to the customer relationships contained in the 50 %
interest previously held and to adjustments to deferred taxes.

as at 1 January

treasury shares acquired

treasury shares issued

Reserve for treasury shares as at 31 December

37.5 Currency translation reserve

changes in equity.

Changes in treasury shares are presented in the statement of

The currency translation reserve includes the translation
gains and losses from the consolidation of the subsidiaries report-
ing in foreign currency.

€ m

as at 1 January

transactions with non-controlling interests

Comprehensive income

Changes from unrealised gains and losses

Changes from realised gains and losses

Currency translation reserve as at 31 December

2011

– 682

191

–26

– 517

2012

– 517

–2

– 463

38 Retained earnings

As well as the undistributed consolidated profits generated in
prior periods, retained earnings also contain the effects from trans-
actions with non-controlling interests. Changes in the reserves
during the financial year are also presented in the statement of
changes in equity.

39 Equity attributable to Deutsche Post AG shareholders

The equity attributable to Deutsche Post AG shareholders in
financial year 2012 amounted to €11,951 million (previous year:
€11,009 million).

Dividends

Dividends paid to the shareholders of Deutsche Post AG
are based on the net retained profit of €1,314 million reported in
Deutsche Post AG’s annual financial statements in accordance with
the Handelsgesetzbuch (HGB – German Commercial Code). The
amount of €468 million remaining after deduction of the planned
total dividend of €846 million (which corresponds to €0.70 per
share) will be carried forward.

Dividend distributed in financial year 2012
for the year 2011

Dividend distributed in financial year 2011
for the year 2010

total dividend
€ m

846

786

Dividend
per share
€

0.70

0.65

The dividend is tax-exempt for shareholders resident in Ger-
many. No capital gains tax (investment income tax) will be with-
held on the distribution.

178

Deutsche Post DHL Annual Report 2012

40 Non-controlling interests

This balance sheet item includes adjustments for the interests
of non-Group shareholders in the consolidated equity from acqui-
sition accounting, as well as their interests in profit or loss. The
interests relate primarily to the following companies:

€ m

DHL sinotrans international air Courier ltd., China

blue Dart express limited, india

tradeteam limited, UK

DHL logistics Private limited, india

other companies

Non-controlling interests

2011

190

2012

107

213

The remaining 24 % interest in DHL Logistics Private Limited
(formerly DHL Lemuir Logistics Private Limited), India, was ac-
quired at the beginning of April 2012.

The portion of other comprehensive income attributable to
non-controlling interests largely relates to the currency translation
reserve. The changes are shown in the following table:

€ m

balance at 1 January

transactions with non-controlling interests

Comprehensive income

Changes from unrealised gains and losses

Changes from realised gains and losses

Currency translation reserve as at 31 December

2011

2012

–3

–2

– 5

–2

– 5

41 Provisions for pensions and similar obligations

The information below on pension obligations is generally

broken down into the following areas: Germany, UK and Other.

41.1 Provisions for pensions and similar obligations by area

€ m

31 December 2012

Provisions for pensions and similar obligations

Pension assets

Net pension provisions

31 December 2011

Provisions for pensions and similar obligations

Pension assets

Net pension provisions

Consolidated Financial Statements
Notes
Balance sheet disclosures

germany

other

total

2,105

4,096

117

325

–208

140

266

–126

220

209

187

2,442

534

1,908

4,445

453

3,992

Deutsche Post DHL Annual Report 2012

179

41.2 Actuarial assumptions

The majority of the Group’s defined benefit obligations relate
to plans in Germany and the UK. In addition, significant pension
plans are provided in other euro zone countries, Switzerland and
the USA. The actuarial measurement of the main benefit plans was
based on the following assumptions:

31 December 2012

Discount rate

rate of future salary increase

Future inflation rate

31 December 2011

Discount rate

rate of future salary increase

Future inflation rate

For the German Group companies, life expectancy was cal-
culated using the Richttafeln 2005 G mortality tables published by
Klaus Heubeck. Life expectancy for the British pension plans was
based on the mortality rates used for the last funding valuation.
These are based on plan-specific mortality analyses and include an
allowance for an expected increase in future life expectancy. Other
countries used their own mortality tables.

41.3 Computation of expense for the period

The following average expected return on plan assets was

used to compute the expense for the period:

germany

other
euro zone

switzerland

USA

3.70

2.50

2.00

4.75

2.50

2.00

4.50

3.50

3.00

4.75

3.49

3.00

3.70

2.12

2.00

4.75

2.15

2.00

1.75

2.25

1.25

2.50

2.75

1.50

4.00

–

4.75

–

1 January 2012

average expected return on plan assets

1 January 2011

average expected return on plan assets

germany

other
euro zone

switzerland

USA

3.72

5.81

5.65

4.00

6.50

4.15

6.25

5.69

4.25

7.00

The average expected return on plan assets was determined
by reference to long-term bond yields (government and corporate).
In this process, suitable risk premiums were applied on the basis of
historical market returns and current market expectations taking
plan asset structures into account.

180

Deutsche Post DHL Annual Report 2012

41.4 Reconciliation of the present value of the defined benefit
obligation, the fair value of plan assets and the pension
provisions

€ m

2012

Present value of defined benefit obligation at 31 December for wholly or partly funded benefits

Present value of defined benefit obligation at 31 December for unfunded benefits

Present value of total defined benefit obligation at 31 December

Fair value of plan assets at 31 December

unrecognised gains (+) / losses (–)

unrecognised past service cost

asset adjustment for asset ceiling

Net pension provisions at 31 December

Pension assets at 31 December

Provisions for pensions and similar obligations at 31 December

2011

Present value of defined benefit obligation at 31 December for wholly or partly funded benefits

Present value of defined benefit obligation at 31 December for unfunded benefits

Present value of total defined benefit obligation at 31 December

Fair value of plan assets at 31 December

unrecognised gains (+) / losses (–)

unrecognised past service cost

asset adjustment for asset ceiling

Net pension provisions at 31 December

Pension assets at 31 December

Provisions for pensions and similar obligations at 31 December

Consolidated Financial Statements
Notes
Balance sheet disclosures

germany

other

total

8,317

291

8,608

– 4,129

–2,374

2,105

4,097

3,377

7,474

–2,106

–1,272

4,096

4,107

4,116

–3,936

–388

–208

325

117

3,943

3,951

–3,714

–364

–126

266

140

1,807

217

2,024

–1,693

–320

209

220

1,640

192

1,832

–1,549

–262

187

209

14,231

517

14,748

– 9,758

–3,082

1,908

534

2,442

9,680

3,577

13,257

–7,369

–1,898

3,992

453

4,445

Deutsche Post DHL Annual Report 2012

181

41.5 Changes in the present value of the total defined benefit

obligation

€ m

2012

Present value of total defined benefit obligation at 1 January

Current service cost, excluding employee contributions

employee contributions

interest cost

benefit payments

Past service cost

Curtailments

settlements

transfers

acquisitions / divestitures

actuarial gains (–) / losses (+)

Currency translation effects

Present value of total defined benefit obligation at 31 December

2011

Present value of total defined benefit obligation at 1 January

Current service cost, excluding employee contributions

employee contributions

interest cost

benefit payments

Past service cost

Curtailments

settlements

transfers

acquisitions / divestitures

actuarial gains (–) / losses (+)

Currency translation effects

Present value of total defined benefit obligation at 31 December

germany

other

total

7,474

357

– 480

1,157

8,608

7,275

356

– 481

223

7,474

3,951

191

–179

4,116

3,302

177

–168

– 9

469

133

1,832

13,257

– 80

–1

145

–2

2,024

156

622

–739

–1

1,314

14,748

1,772

12,349

– 83

–1

–7

–11

142

609

–732

–7

–20

707

154

3,951

1,832

13,257

182

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Balance sheet disclosures

germany

other

total

2,106

2,122

–196

– 4

4,129

2,122

160

– 65

–202

2,106

3,714

215

–11

–178

3,936

1,549

–71

– 5

1,693

7,369

2,258

375

– 445

–1

9,758

3,378

1,519

7,019

200

–167

– 9

121

3,714

–38

–74

–11

1,549

284

369

–17

– 443

–20

140

7,369

41.6 Changes in the fair value of plan assets

€ m

2012

Fair value of plan assets at 1 January

employer contributions

employee contributions

expected return on plan assets

gains (+) / losses (–) on plan assets

benefit payments

transfers

acquisitions

settlements

Currency translation effects

Fair value of plan assets at 31 December

2011

Fair value of plan assets at 1 January

employer contributions

employee contributions

expected return on plan assets

gains (+) / losses (–) on plan assets

benefit payments

transfers

acquisitions

settlements

Currency translation effects

Fair value of plan assets at 31 December

The plan assets are composed of fixed-income securities (35 %;
previous year: 45 %), equities and investment funds (16 %; pre vious
year: 18 %), real estate (13 %; previous year: 17 %), cash and cash
equivalents (25 %; previous year: 6 %), insurance contracts (3 %; pre-
vious year: 4 %) and other assets (8 %; previous year: 10 %). Other
assets primarily comprise alternative investments.

The increase in the cash and cash equivalents component
and the resulting shift in importance for the other asset classes
relate to the funding, in the amount of approximately €2 billion, of
plan assets in Germany in December 2012. These funds had been
invested exclusively in money market funds as at the end of 2012.
77 % (previous year: 79 %) of the real estate has a fair value of
€995 million (previous year: €1,011 million) and is owner-occupied
by Deutsche Post AG.

41.7 Funded status

€ m

2008
total

2009
total

2010
total

2011
total

2012
total

Present value of defined benefit
obligations at 31 December

Fair value of plan assets
at 31 December

12,246

11,664

12,349

13,257

14,748

– 6,235

– 6,472

–7,019

–7,369

– 9,758

Funded status 1

6,011

5,192

5,330

5,888

4,990

1 the funded status is recognised until financial year 2008 with the amounts

of Deutsche Postbank group included.

Deutsche Post DHL Annual Report 2012

183

41.8 Gains and losses

€ m

actual return on plan assets

expected return on plan assets

Experience gains (+) / losses (–)
on plan assets 1

2008
total

– 632

415

2009
total

509

335

2010
total

475

374

2011
total

352

369

2012
total

464

375

–1,047

174

101

–17

1 the experience gains and losses on plan assets are recognised until financial year 2008

with the amounts of the Deutsche Postbank group included.

41.9 Changes in net pension provisions

€ m

2012

net pension provisions at 1 January

Pension expense

benefit payments

employer contributions

employee contributions

acquisitions / divestitures

transfers

Currency translation effects

Net pension provisions at 31 December

2011

net pension provisions at 1 January

Pension expense

benefit payments

employer contributions

employee contributions

acquisitions / divestitures

transfers

Currency translation effects

€ m

experience gains (+) / losses (–)
on defined benefit obligations

gains (+) / losses (–) on defined
benefit obligations arising
from changes in assumptions

Total actuarial gains (+) /
losses (–) on defined benefit
obligations 1

2008
total

2009
total

2010
total

2011
total

2012
total

–29

121

635

– 561

– 455

– 678

–1,435

646

– 500

– 405

–707

–1,314

1 total actuarial gains and losses on defined benefit obligations are recognised until financial

year 2008 with the amounts of the Deutsche Postbank group included.

germany

other

total

4,096

399

–284

–2,122

2,105

4,150

377

–279

–160

–1

–126

–1

– 93

–3

–208

–39

–1

– 85

–1

–3

– 9

– 43

– 9

–39

–3

3,992

451

–294

–2,258

1,908

4,138

426

–289

–284

–1

– 6

3,992

Net pension provisions at 31 December

4,096

–126

Payments amounting to €479 million are expected with regard
to net pension provisions in 2013. Of this amount, €228 million is
attributable to the Group’s expected direct pension payments and
€251 million to expected employer contributions to pension funds.

184

Deutsche Post DHL Annual Report 2012

41.10 Pension expense

€ m

2012

Current service cost, excluding employee contributions

interest cost

expected return on plan assets

recognised past service cost

amortisation of unrealised gains (–) / losses (+)

effects of curtailments

effects of settlements

effects of asset ceiling

Pension expense

2011

Current service cost, excluding employee contributions

interest cost

expected return on plan assets

recognised past service cost

amortisation of unrealised gains (–) / losses (+)

effects of curtailments

effects of settlements

effects of asset ceiling

Pension expense

€204 million (previous year: €186 million) of the entire pen-
sion expense was included in staff costs in 2012, and €247 mil-
lion (previous year: €240 million) was included in net other
finance costs.

42 Other provisions

€ m

other employee benefits 1

restructuring provisions

technical reserves (insurance)

Postage stamps

tax provisions 1

Miscellaneous provisions 1

non-current

2012

856

383

397

336

1,972

2011

792

603

398

381

2,174

Consolidated Financial Statements
Notes
Balance sheet disclosures

germany

other

total

357

–79

399

356

– 89

377

2011

274

328

190

450

384

508

191

–215

177

–200

–2

– 81

–1

– 80

–1

– 6

– 5

Current

2012

253

298

194

450

127

341

2011

1,066

931

588

450

384

889

156

622

–375

–1

451

142

609

–369

– 6

– 5

426

total

2012

1,109

681

591

450

127

677

2,134

1,663

4,308

3,635

1 Miscellaneous provisions, other employee benefits and tax provisions were restructured. employee-related components were reclassified from miscellaneous provisions to other employee

benefits. the tax provisions previously included in miscellaneous provisions are shown separately. the prior-year figures were adjusted accordingly.

Deutsche Post DHL Annual Report 2012

185

42.1 Changes in other provisions

€ m

as at 1 January 2012 1

Changes in consolidated group

utilisation

Currency translation differences

reversal

unwinding of discount / changes in discount rate

reclassification

additions

As at 31 December 2012

other
employee
benefits

restructuring
provisions

technical
reserves
(insurance)

1,066

– 590

– 5

–30

612

1,109

931

–1

–218

– 9

–180

140

681

588

– 68

–30

591

Postage
stamps

450

– 450

450

tax provisions

Miscellaneous
provisions

384

–1

–282

–1

–32

– 4

127

889

–2

–384

–1

–124

–14

289

677

total

4,308

– 4

–1,992

–15

–396

103

1,630

3,635

1 Miscellaneous provisions, other employee benefits and tax provisions were restructured. employee-related components were reclassified from miscellaneous provisions to other employee

benefits. the tax provisions previously included in miscellaneous provisions are shown separately. the prior-year figures were adjusted accordingly.

The provision for other employee benefits primarily covers
workforce reduction expenses (severance payments, transitional
benefits, partial retirement etc.).

The restructuring provisions comprise all expenses resulting
from the restructuring measures within the US express business as
well as in other areas of the Group. These measures relate primarily
to termination benefit obligations to employees (partial retirement
programmes, transitional benefits) and expenses from the closure
of terminals, for example.

Technical reserves (insurance) mainly consist of outstand-
ing loss reserves and IBNR reserves; further details can be found
in

note 6.
The provision for postage stamps covers outstanding obli-
gations to customers for letter and parcel deliveries from postage
stamps sold but still unused by customers, and is based on studies
by market research companies. It is measured at the nominal value
of the stamps issued.

Of the tax provisions, €28 million (previous year: €264 mil-
lion) relates to VAT, €6 million (previous year: €4 million) to cus-
toms and duties, and €93 million (previous year: €116 million) to
other tax provisions.

42.2 Miscellaneous provisions

€ m

litigation costs

risks from business activities

aircraft maintenance

Miscellaneous other provisions

Miscellaneous provisions 1

2011

134

137

583

889

2012

115

104

415

677

1 Miscellaneous provisions were restructured. employee-related components were reclassified
from miscellaneous provisions to other employee benefits. the tax provisions previously
included in miscellaneous provisions are shown separately. the prior-year figures were
adjusted accordingly.

Miscellaneous other provisions include a large number of

individual items.

42.3 Maturity structure

The maturity structure of the provisions recognised in finan-

cial year 2012 is as follows:

€ m

2012

other employee benefits

restructuring provisions

technical reserves (insurance)

Postage stamps

tax provisions

Miscellaneous provisions

less
than 1 year

More
than 1 year
to 2 years

More
than 2 years
to 3 years

More
than 3 years
to 4 years

More
than 4 years
to 5 years

More
than 5 years

253

298

194

450

127

341

1,663

291

260

168

110

829

168

325

119

210

146

197

113

462

total

1,109

681

591

450

127

677

3,635

186

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Balance sheet disclosures

non-current

2012

4,109

123

106

4,413

2011

963

148

173

1,366

Current

2012

135

109

105

403

2011

696

157

126

4,601

5,644

2011

1,659

163

175

102

137

4,774

7,010

total

2012

4,109

137

149

117

211

4,816

43 Financial liabilities

€ m

bonds

Due to banks

Finance lease liabilities

liabilities to group companies

Financial liabilities at fair value through profit or loss

other financial liabilities

Financial liabilities

43.1 Bonds

The following table contains further details on the company’s
most significant bonds. The bonds issued by Deutsche Post
Finance B. V. are fully guaranteed by Deutsche Post AG.

Major bonds

bond 2002 / 2012

bond 2003 / 2014

bond 2012 / 2017

bond 2012 / 2022

bond 2012 / 2020

bond 2012 / 2024

Convertible bond 2012 / 2019 1

nominal
coupon

issue volume

issuer

5.125 %

€679 million Deutsche Post Finance B. V.

4.875 %

€926 million Deutsche Post Finance B. V.

1.875 %

€750 million Deutsche Post Finance B. V.

2.950 %

€500 million Deutsche Post Finance B. V.

1.875 %

€300 million Deutsche Post AG

2.875 %

€700 million Deutsche Post AG

0.600 %

€1 billion Deutsche Post AG

2011

2012

Fair value
€ m

Carrying
amount
€ m

Fair value
€ m

698

984

–

942

744

496

296

696

920

969

775

525

302

711

929

Carrying
amount
€ m

696

948

–

1 this relates to the debt component of the convertible bond; the equity component is recognised in capital reserves. the fair value of the listed convertible bond was €1,049 million at the balance

sheet date.

Two new bonds with an aggregate principal amount of
€1.25 billion were placed on the market in June 2012 under
the Debt Issuance Programme (DIP). The bonds mature on
27 June 2017 and 2022, respectively.

Two more conventional bonds were issued on 11 Decem-
ber 2012. The two bonds mature on 11 December 2020 and 2024,
respectively. The bonds were recognised at fair value, including
transaction costs. In subsequent years the financial liabilities are
required to be measured at amortised cost. Adjustments are made
using the effective interest method.

The €1 billion convertible bond was issued on 6 Decem-
ber 2012. The conversion right allows holders to convert the bond
into a pre-determined number of Deutsche Post AG shares. The
conversion right may be exercised between 16 January 2013 and
21 November 2019. On issue, the conversion price was €20.74. In
addition, Deutsche Post AG was granted a call option allowing it to
repay the bond early at face value plus accrued interest. For contrac-
tual reasons, the convertible bond has to be split into a debt com-

ponent and an equity component. The value of the debt component
calculated under IAS 32.31 on the issue date amounted to €920 mil-
lion, including transaction costs and the call option granted. In
subsequent years, interest will be added to the carrying amount of
the bond up to the issue amount using the effective interest method
(unwinding of discount), and recognised in profit or loss.

43.2 Amounts due to banks

The reported liabilities due to banks are fully guaranteed by

Deutsche Post AG.

€ m

amounts due to banks

2011

163

2012

137

The liabilities mainly comprise current overdraft facilities due

to various banks.

Deutsche Post DHL Annual Report 2012

187

43.3 Finance lease liabilities

Finance lease liabilities mainly relate to the following items:

leasing partner

interest rate

end of term asset

2011
Carrying
amount
€ m

2012
Carrying
amount
€ m

DHL express (US) inc., USA

Wachovia Financial services;
Wells Fargo

6.74 %

2019 / 2022

SCM supply Chain Management inc., Canada

bank of nova scotia

variable

2012 / 2013

sorting system
software

Warehouse,
office
equipment

DHL express (austria) gmbH, austria

Deutsche Post AG, germany

Deutsche Post immobilien gmbH, germany

raiffeisen impuls immobilien
gmbH

T-systems international gmbH,
germany

lorac investment Manage-
ment sarl

3.62 %

2019 real estate

6.5 %

6.0 %

2015 IT equipment

2016 real estate

2011

2,926

1,418

430

4,774

2012

211

43.5 Other financial liabilities

€ m

Mandatory exchangeable bond
(unwinding of discount)

other liabilities related to the sale
of Deutsche Postbank shares

Miscellaneous financial liabilities

Other financial liabilities

Deutsche
Post AG

other group
companies

The reduction in other financial liabilities is attributable to the
completion of the sale of Deutsche Postbank shares. The liabilities
arising from the contract were recognised under other financial
liabilities in the previous year. These consisted of a mandatory
exchangeable bond on 60 million Postbank shares, cash collateral
for the acquisition of another 26 million Postbank shares and
payments on settled hedging transactions entered into to hedge
Deutsche Bank shares;

note 3.

The leased assets are recognised in property, plant and
equipment at carrying amounts of €280 million (previous year:
€327 million). The difference between the carrying amounts of
the assets and the liabilities results from longer useful lives of the
assets compared with a shorter repayment period for the lease
instalments and unscheduled repayments of lease obligations. The
notional amount of the minimum lease payments totals €165 mil-
lion (previous year: €198 million).

Maturity structure

€ m

less than 1 year

More than 1 year to 5 years

More than 5 years

Total

Present value
(finance lease liabilities)

Minimum lease payments
(notional amount)

2011

2012

2011

2012

175

149

198

165

43.4 Financial liabilities at fair value through profit or loss

The amounts reported under this item relate to the negative

fair values of derivative financial instruments.

€ m

Financial liabilities at fair value through profit
or loss

2011

137

2012

117

188

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Balance sheet disclosures

44 Other liabilities

€ m

other liabilities

non-current

2011

347

2012

276

2011

4,106

Current

2012

4,004

2011

4,453

total

2012

4,280

44.1 Breakdown of other liabilities

44.2 Maturity structure

€ m

tax liabilities

incentive bonuses

Compensated absences

Deferred income, of which non-current: 71
(previous year: 76)

Wages, salaries, severance payments

Payables to employees and members of executive
bodies

liabilities from the sale of residential building loans,
of which non-current: 149 (previous year: 221)

Debtors with credit balances

social security liabilities

overtime claims

COD liabilities

other compensated absences

insurance liabilities

liabilities from cheques issued

accrued rentals

liabilities from loss compensation

accrued insurance premiums for damages
and similar liabilities

Miscellaneous other liabilities,
of which non-current: 56 (previous year: 50)

954

592

401

336

292

227

223

124

152

102

884

577

375

351

287

177

153

150

143

110

2011

2012

€ m

less than 1 year

More than 1 year to 2 years

More than 2 years to 3 years

More than 3 years to 4 years

More than 4 years to 5 years

More than 5 years

2011

4,106

251

4,453

2012

4,004

185

4,280

There is no significant difference between the carrying
amounts and the fair values of the other liabilities due to their short
maturities or market interest rates. There is no significant interest
rate risk because most of these instruments bear floating rates of
interest at market rates.

45 Trade payables

Trade payables also include liabilities to Group companies

in the amount of €42 million (previous year: €33 million).

€ m

821

4,453

822

4,280

trade payables

2011

6,168

2012

5,991

Of the tax liabilities, €502 million (previous year: €523 mil-
lion) relates to VAT, €227 million (previous year: €280 million) to
customs and duties, and €155 million (previous year: €151 million)
to other tax liabilities.

€832 million of the trade payables (previous year: €955 mil-
lion) is attributable to Deutsche Post AG. Trade payables primarily
have a maturity of less than one year. The reported carrying amount
of trade payables corresponds to their fair value.

The liabilities from the sale of residential building loans relate
to obligations of Deutsche Post AG to pay interest subsidies to bor-
rowers to offset the deterioration in borrowing terms in conjunc-
tion with the assignment of receivables in previous years, as well as
pass-through obligations from repayments of principal and inter-
est for residential building loans sold.

Miscellaneous other liabilities include a large number of

individual items.

Deutsche Post DHL Annual Report 2012

189

CasH FloW DisClosures

46 Cash flow disclosures

The cash flow statement is prepared in accordance with IAS 7
(Statement of Cash Flows) and discloses the cash flows in order to
present the source and application of cash and cash equivalents.
It distinguishes between cash flows from operating, investing and
financing activities. Cash and cash equivalents are composed of
cash, cheques and bank balances with a maturity of not more than
three months, and correspond to the cash and cash equivalents
reported on the balance sheet. The effects of currency translation
and changes in the consolidated group are adjusted when calculat-
ing cash and cash equivalents.

46.1 Net cash used in operating activities

Cash flows from operating activities are calculated by adjusting
consolidated net profit / loss for tax expenses, net financial income /
net finance costs and non-cash factors, as well as taxes paid, changes
in provisions and in other non-current assets and liabilities (net
cash from operating activities before changes in working capital).
Adjustments for changes in working capital ( excluding financial
liabilities) result in net cash from or used in operating activities.

Net cash used in operating activities amounted to €203 mil-
lion in financial year 2012. By contrast, a net cash inflow of
€2,371 million was generated in the previous year. This difference is
largely attributable to the utilisation of provisions: the funds raised
on the capital market at the end of the year were used to further
fund pension obligations and led to a corresponding change in pen-
sion provisions. Provisions for the additional VAT payment were
also utilised.

The depreciation, amortisation and impairment losses con-
tained in EBIT are non-cash effects and are therefore adjusted.
They increased from €1,274 million to €1,339 million due to higher
invest ments in the past. The same applies to non-cash income and
expenses, which increased EBIT but did not affect cash flows. They
rose from €7 million to €97 million and mainly relate to accruals
that were no longer required and were released. The gains on the
disposal of non-current assets of €74 million are not attributable to
operating activities. They have therefore been adjusted in the net
income from the disposal of non-current assets and are presented
instead in the cash flows from investing activities.

The higher working capital led to a cash outflow of €422 mil-
lion (previous year: cash inflow of €137 million). The change in
liabilities and other items in particular made a significant contribu-
tion to this development.

Non-cash income and expense

€ m

expense from remeasurement of assets

income from remeasurement of liabilities

income from disposal of assets

staff costs relating to share Matching scheme

Miscellaneous

Non-cash income and expense

2011

–108

– 8

–2

–7

2012

–203

–2

– 5

– 97

46.2 Net cash used in investing activities

Cash flows from investing activities mainly result from cash
received from disposals of non-current assets (divestitures) and
cash paid for investments in non-current assets. Interest and divi-
dends received from investing activities as well as cash flows from
changes in current financial assets are also included.

Net cash used in investing activities amounted to €1,697 mil-
lion in the year under review (previous year: €1,129 million).
Divestitures of non-current assets, especially property, plant and
equipment and intangible assets, led to a cash inflow of €299 mil-
lion, slightly above the prior-year figure of €285 million. The sale of
land and buildings that were no longer required was the main con-
tributor to this item. Investments in non-current assets rose from
€1,880 million to €2,032 million.

Whereas cash paid to acquire property, plant and equipment
declined slightly by €77 million to €1,639 million, cash paid for
other non-current financial assets rose by €256 million to €336 mil-
lion in the year under review. The recognition of the demand for
repayment of state aid in this balance sheet item reduced cash flow
from investing activities by €298 million. The change in current
financial assets led to a cash outflow of €10 million. This contrasts
with the cash inflow of €394 million in the previous year, which
was largely due to the sale of money market funds in the amount
of €403 million.

The following assets were acquired and liabilities assumed as

a result of company acquisitions; see also

note 2:

€ m

non-current assets

Current assets (excluding cash and cash equivalents)

non-current provisions and liabilities

Current provisions and liabilities

2011

142

2012

190

Deutsche Post DHL Annual Report 2012

The following table shows the calculation of free cash flow:

46.4 Cash and cash equivalents

Consolidated Financial Statements
Notes
Other disclosures

The cash inflows and outflows described above produced
note 34. This repre-

cash and cash equivalents of €2,400 million;
sents a year-on-year reduction of €723 million.

2011

2,371

211

2012

–203

225

otHer DisClosures

–1,716

–1,639

47 Risks and financial instruments of the Group

–1,505

–1,414

47.1 Risk management

Calculation of free cash flow

€ m

Net cash from / used in operating activities

sale of property, plant and equipment
and intangible assets

acquisition of property, plant and equipment
and intangible assets

Cash outflow arising from change in property,
plant and equipment and intangible assets

Disposals of subsidiaries and other business units

acquisition of subsidiaries and other business units

Cash outflow arising from acquisitions / divestitures

interest received

interest paid

Net interest paid

Free cash flow

– 84

–26

–163

– 91

749

– 57

–18

–296

–250

–1,885

Free cash flow is considered to be an indicator of how much
cash is available to the company for dividend payments or the
repay ment of debt. Free cash flow declined from €749 million in
the previous year to €–1,885 million in the year under review. This
is primarily due to the negative cash flow from operating activities,
which was exceptionally and significantly reduced by the funding
of pension obligations mentioned above.

46.3 Net cash from financing activities

Financing activities led to a cash inflow of €1,199 million in the
year under review, compared with a cash outflow of €1,547 million
in the previous year. In particular, the conventional corporate bond
and convertible bond issues resulted in proceeds of €3,176 million
from the issuance of non-current financial liabilities. In addition
to the continued funding of pension obligations, part of the funds
raised was used to repay a bond that fell due in October 2012. This
made a significant contribution to the cash outflow from repay-
ments of non-current liabilities, in the amount of €773 million.

The dividend payment to the shareholders of Deutsche Post AG,
which rose once again, by €60 million to €846 million, was the
largest payment in financing activities. Proceeds from issuing
shares or other equity instruments amounted to €74 million. The
equity component of the convertible bond is recognised in this
item. The €133 million rise in interest payments to €296 million is
due in particular to the interest payments related to the additional
VAT payment required by the tax authorities.

As a result of its operating activities, the Group is exposed to
financial risks that may arise from changes in exchange rates, com-
modity prices and interest rates. Deutsche Post DHL manages these
risks centrally through the use of non-derivative and derivative
financial instruments. Derivatives are used exclusively to mitigate
non-derivative financial risks, and fluctuations in their fair value
should not be assessed separately from the underlying transaction.
The Group’s internal risk guidelines govern the universe of
actions, responsibilities and necessary controls regarding the use
of derivatives. Financial transactions are recorded, assessed and
processed using proven risk management software, which also
regularly documents the effectiveness of hedging relationships. To
limit counterparty risk from financial transactions, the Group may
only enter into this type of contract with prime-rated banks. The
conditions for the counterparty limits individually assigned to the
banks are reviewed on a daily basis. The Group’s Board of Manage-
ment is informed internally at regular intervals about existing
financial risks and the hedging instruments deployed to mitigate
them. Financial instruments are accounted for and measured in
accordance with IAS 39.

Liquidity management

The ultimate objective of liquidity management is to secure
the solvency of Deutsche Post DHL and all Group companies. Con-
sequently, liquidity in the Group is centralised as much as possible
in cash pools and managed in the Corporate Center.

The centrally available liquidity reserves (funding avail-
ability), consisting of central short-term financial investments and
committed credit lines, are the key control parameter. The target is
to have at least €2 billion available in a central credit line.

The Group had central liquidity reserves of €2.7 billion
( previous year: €3.8 billion) as at 31 December 2012, consisting
of central financial investments amounting to €0.7 billion plus a
syndicated credit line of €2 billion.

Deutsche Post DHL Annual Report 2012

191

The maturity structure of non-derivative financial liabilities

within the scope of IFRS 7 based on cash flows is as follows:

Maturity structure: remaining maturities

€ m

As at 31 December 2012

non-current financial liabilities

other non-current liabilities

Non-current liabilities

Current financial liabilities

trade payables

other current liabilities

Current liabilities

As at 31 December 2011

non-current financial liabilities

other non-current liabilities

Non-current liabilities

Current financial liabilities

trade payables

other current liabilities

Current liabilities

less
than 1 year

More
than 1 year
to 2 years

More
than 2 years
to 3 years

More
than 3 years
to 4 years

More
than 4 years
to 5 years

More
than 5 years

106

297

5,991

462

6,750

5,582

6,168

317

12,067

1,031

1,035

184

188

995

999

811

814

2,758

137

2,895

198

207

405

On 25 June 2012, Deutsche Post Finance B. V. placed two
fixed-coupon bonds on the capital market: one with a principal
amount of €750 million and a maturity of five years, and one with a
principal amount of €500 million and a maturity of ten years. Part
of the issue proceeds was used to repay the Deutsche Post Finance
B. V. bond amounting to €679 million that fell due in October 2012.
The bonds are reported in non-current financial liabilities.

Deutsche Post AG borrowed €2 billion on the capital market
in December 2012 to continue funding its pension obligations.
In addition to two straight bonds worth €300 million and
€700 million, respectively (maturity: eight years and twelve years,
respectively), a €1 billion convertible bond with a coupon of 0.60 %
note 43. €1,250 mil-
was issued at a price of 100 % in December;
lion of the issue proceeds was invested in money market funds and,
in addition to a further €736 million in cash, was transferred to
a Contractual Trust Arrange ment (CTA) at the end of December.
note 41, serve solely to meet the
The newly generated plan assets,
pension commitments of Deutsche Post AG.

The mandatory exchangeable bond (zero bond) of €2,568 mil-
lion plus interest that was issued in February 2009 as part of
the sale of Deutsche Postbank AG shares and fully subscribed by
Deutsche Bank was exercised on 27 February 2012 through the
transfer of 60 million Deutsche Postbank AG shares. A further
26,417,432 Postbank shares were transferred from Deutsche Post
AG to Deutsche Bank AG through the exercise of the put option
on 28 February 2012. In the course of the transactions, the cash
collateral of €1,161 million plus interest issued by Deutsche Bank
AG in February 2009 as an advance paid on the written put option
on 26,417,432 Postbank shares and payments on settled hedging
transactions were offset.

192

Deutsche Post DHL Annual Report 2012

The maturity structure of the derivative financial instruments

Consolidated Financial Statements
Notes
Other disclosures

based on cash flows is as follows:

Maturity structure: remaining maturities

€ m

As at 31 December 2012

Derivative receivables – gross settlement

Cash outflows

Cash inflows

Net settlement

Cash inflows

Derivative liabilities – gross settlement

Cash outflows

Cash inflows

Net settlement

Cash outflows

As at 31 December 2011

Derivative receivables – gross settlement

Cash outflows

Cash inflows

Net settlement

Cash inflows

Derivative liabilities – gross settlement

Cash outflows

Cash inflows

Net settlement

Cash outflows

less
than 1 year

More
than 1 year
to 2 years

More
than 2 years
to 3 years

More
than 3 years
to 4 years

More
than 4 years
to 5 years

More
than 5 years

– 5,210

5,422

– 616

663

– 4,922

4,803

– 440

430

–22

–3

–1,240

1,311

–1,729

1,642

– 4

– 9

–15

–2

–161

165

Derivative financial instruments entail both rights and obli-
gations. The contractual arrangement defines whether these rights
and obligations can be offset against each other and therefore result
in a net settlement, or whether both parties to the contract will
have to perform their obligations in full (gross settlement). No cash
flows were reported in the maturity bands for “More than 2 years
to 3 years”, “More than 3 years to 4 years”, “More than 4 years to
5 years” and “More than 5 years” as at 31 December 2012, because
all derivatives will mature by 2014.

Deutsche Post DHL Annual Report 2012

193

CURRENCY RISk AND CURRENCY MANAGEMENT

The international business activities of Deutsche Post DHL
expose it to currency risks that are split internally for risk manage-
ment purposes into balance sheet currency risks and currency
risks from planned future transactions.

Balance sheet currency risks arise from the measurement
and settlement of items in foreign currencies that have been recog-
nised if the exchange rate on the measurement or settlement date
differs from the rate on recognition. The resulting foreign exchange
differences directly impact profit or loss. In order to mitigate this
impact as far as possible, all significant balance sheet currency risks
within the Group are centralised at Deutsche Post AG through the
in-house bank function. The centralised risks are aggregated by
Corporate Treasury to calculate a net position per currency and
hedged externally based on value-at-risk limits. The currency-
related value at risk (95 % / one-month holding period) for the port-
folio concerned totalled €3 million (previous year: €4 million) at
the reporting date; the limit was a maximum of €5 million.

The notional amount of the currency forwards and currency
swaps used to manage balance sheet currency risks amounted to
€4,370 million at the reporting date (previous year: €2,030 mil-
lion); the fair value was €42 million (previous year: €–4 million).
The adjustment to internal Group financing in December 2012 led
to a temporary year-on-year increase in the notional hedging vol-
ume. For simplification purposes, fair value hedge accounting was
not applied to the derivatives used, which are reported as trading
derivatives instead.

Currency risks arise from planned foreign currency trans-
actions if the future foreign currency transactions are settled at
exchange rates that differ from the rates originally planned or
calculated. These currency risks are also captured centrally in
Corporate Treasury and managed on a rolling 24-month basis as
part of a hedging programme. The goal is to hedge an average of
up to 50 % of all significant currency risks over a 24-month period.
This makes it possible to plan reliably and reduce fluctuations in
earnings caused by currency movements. At the reporting date,
an average of approximately 35 % of the foreign currency risk of
the currencies concerned was hedged for the next 24 months. The
relevant hedging trans actions are recognised using cash flow hedge
accounting;

note 47.3.

In total, currency forwards and currency swaps with a no-
tional amount of €5,976 million (previous year: €3,317 million)
were outstanding at the balance sheet date. The corresponding fair
value was €51 million (previous year: €–27 million). At the end of
the year there were no currency options, as in the previous year.
The Group also held cross-currency swaps with a notional amount
of €163 million (previous year: €173 million) and a fair value of
€2 million (previous year €–6 million) to hedge long-term foreign
currency financing.

Currency risks resulting from translating assets and liabilities
of foreign operations into the Group’s currency (translation risk)
were not hedged as at 31 December 2012.

Of the unrealised gains or losses from currency derivatives
recognised in equity as at 31 December 2012 in accordance with
IAS 39, €3 million (previous year: €–22 million) is expected to be
recognised in income in the course of 2013.

IFRS 7 requires the disclosure of quantitative risk data show-
ing how profit or loss and equity are affected by changes in exchange
rates at the reporting date. The impact of these changes in exchange
rates on the portfolio of foreign currency financial instruments is
assessed by means of a value-at-risk calculation (95 % confidence /
one-month holding period). It is assumed that the portfolio as
at the reporting date is representative for the full year. Effects of
hypothetical changes in exchange rates on trans lation risk do not
fall within the scope of IFRS 7. The following assumptions are used
as a basis for the sensitivity analysis:

Primary financial instruments in foreign currencies used by
Group companies were hedged by Deutsche Post AG’s in-house
bank, with Deutsche Post AG setting and guaranteeing monthly
exchange rates. Exchange rate-related changes therefore have no
effect on the profit or loss and equity of the Group companies.
Where, in individual cases, Group companies are not permitted to
participate in in-house banking for legal reasons, their currency
risks from primary financial instruments are fully hedged locally
through the use of derivatives. They therefore have no impact on
the Group’s risk position.

194

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Other disclosures

The quantitative risk data relating to interest rate risk required
by IFRS 7 is presented in the form of a sensitivity analysis. This
method determines the effects of hypothetical changes in market
interest rates on interest income, interest expense and equity as at
the reporting date. The following assumptions are used as a basis
for the sensitivity analysis:

Primary variable-rate financial instruments are subject to
interest rate risk and must therefore be included in the sensitiv-
ity analysis. Primary variable-rate financial instruments that were
transformed into fixed-income financial instruments using cash
flow hedges are not included. Changes in market interest rates for
derivative financial instruments used as a cash flow hedge affect
equity by changing fair values and must therefore be included in
the sensitivity analysis. Fixed-income financial instruments meas-
ured at amortised cost are not subject to interest rate risk.

Designated fair value hedges of interest rate risk are not in-
cluded in the analysis because the interest-related changes in fair
value of the hedged item and the hedging transaction almost fully
offset each other in profit or loss for the period. Only the variable
portion of the hedging instrument affects net financial income / net
finance costs and must be included in the sensitivity analysis.

If the market interest rate level as at 31 December 2012
had been 100 basis points higher, net finance costs would have
decreased by €2 million (previous year: increased by €8 million).
A market interest rate level 100 basis points lower would have had
the opposite effect. A change in the market interest rate level by
100 basis points would affect the fair values of the interest rate
derivatives recognised in equity. As in the previous year, a rise in
interest rates in this financial year would not have increased equity,
nor would a reduction have reduced equity.

Hypothetical changes in exchange rates have an effect on
the fair values of Deutsche Post AG’s external derivatives that is
reported in profit or loss; they also affect the foreign currency gains
and losses from remeasurement at the closing date of the in-house
bank balances, balances from external bank accounts as well as
internal and external loans extended by Deutsche Post AG. The for-
eign currency value at risk of the foreign currency items concerned
was €3 million at the reporting date (previous year: €4 million). In
addition, hypothetical changes in exchange rates affect equity and
the fair values of those derivatives used to hedge unrecognised firm
commitments and highly probable forecast currency transactions,
which are designated as cash flow hedges. The foreign currency
value at risk of this risk position was €32 million as at 31 Decem-
ber 2012 (previous year: €21 million). The total foreign currency
value at risk was €35 million at the reporting date (previous year:
€23 million). The total amount is lower than the sum of the indi-
vidual amounts given above, owing to interdependencies.

INTEREST RATE RISk AND INTEREST RATE MANAGEMENT

The fair value of interest rate hedging instruments was calcu-
lated on the basis of discounted expected future cash flows using
Corporate Treasury’s risk management system.

As at 31 December 2012, the Group had entered into interest
rate swaps with a notional volume of €326 million (previous year:
€1,005 million). The fair value of this interest rate swap position
was €23 million (previous year: €48 million). As in the previous
year, there were no interest rate options at the reporting date.

The Group placed further fixed-coupon bonds on the capital
market in financial year 2012. As a result, the share of instruments
with short-term i nterest lock-ins declined considerably year-on-
year. The proportion of financial liabilities with short-term interest
note 43, amounts to 8 % (previous year: 55 %) as at the
lock-ins,
reporting date. The effect of potential interest rate changes on the
Group’s financial position thus remains insignificant.

Deutsche Post DHL Annual Report 2012

195

MARkET RISk

CREDIT RISk

The credit risk incurred by the Group is the risk that counter-
parties fail to meet their obligations arising from operating activ-
ities and from financial transactions. To minimise credit risk from
financial transactions, the Group only enters into transactions with
prime-rated counterparties. The Group’s heterogeneous customer
structure means that there is no risk concentration. Each coun-
terparty is assigned an individual limit, the utilisation of which is
regularly monitored. A test is performed at the balance sheet dates
to establish whether an impairment loss needs to be charged on
the positive fair values due to the individual counterparties’ credit
quality. This was not the case for any of the counterparties as at
31 December 2012.

Default risks are continuously monitored in the operating
business. The aggregate carrying amounts of financial assets rep-
resent the maximum default risk. Trade receivables amounting to
€6,418 million (previous year: €6,426 million) are due within one
year. The following table gives an overview of receivables that are
past due:

As in the previous year, most of the risks arising from com-
modity price fluctuations, in particular fluctuating prices for kero-
sene and marine diesel fuels, were passed on to customers via oper-
ating measures. However, the impact of the related fuel surcharges
is delayed by one to two months, so that earnings may be affected
temporarily if there are significant short-term fuel price variations.
In addition, a small number of commodity swaps for diesel
and marine diesel fuel were used to control residual risks. The
notional amount of these commodity swaps was €8 million (previ-
ous year: €6 million) with a fair value of €0 million (previous year:
€1 million).

IFRS 7 requires the disclosure of a sensitivity analysis, pre-
senting the effects of hypothetical commodity price changes on
profit or loss and equity.

Changes in commodity prices would affect the fair value of
the derivatives used to hedge highly probable forecast commodity
purchases (cash flow hedges) and the hedging reserve in equity.
As in the previous year, a 10 % increase in the commodity prices
underlying the derivatives as at the balance sheet date would have
increased neither fair values nor equity. A corresponding decline in
commodity prices would also have had no effect.

In the interests of simplicity, some of the commodity price
hedges were not recognised using cash flow hedge accounting. For
the derivatives in question, commodity price changes would affect
both the fair values of the derivatives and the income statement.
If the underlying commodity prices had been 10 % higher at the
reporting date, this would have increased the fair values in question
and, consequently, operating profit by €0 million (previous year:
€0 million). Nor would a corresponding decline in the commodity
prices have had any impact.

€ m

Past due and not impaired at the reporting date

Carrying amount
before
impairment loss

neither impaired
nor due at the
reporting date

less than
30 days

31 to
60 days

61 to
90 days

91 to
120 days

121 to
150 days

151 to
180 days

> 180 days

As at 31 December 2012

trade receivables

As at 31 December 2011

trade receivables

6,634

4,497

764

647

258

103

6,655

4,509

746

680

261

114

196

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Other disclosures

Trade receivables changed as follows:

€ m

Gross receivables

as at 1 January

Changes

As at 31 December

Valuation allowances

as at 1 January

Changes

As at 31 December

Carrying amount as at 31 December

2011

2012

6,242

413

6,655

–231

–229

6,426

6,655

–21

6,634

–229

–216

6,418

All other financial instruments are neither past due nor im-
paired. The heterogeneous structure of the counterparties prevents
risk concentration.

Impairment losses of €45 million (previous year: €44 million)

were recognised for other assets.

47.2 Collateral

€549 million (previous year: €189 million) of collateral is
recognised in non-current financial assets as at the balance sheet
date. Of this amount, €298 million relates to the restricted cash
transferred to a blocked account with Commerzbank AG for any
payments that may be required due to the EU state aid proceedings,
note 3, €120 million primarily to liabilities in conjunction with
the settlement of Deutsche Post AG’s residential building loans, and
€67 million to sureties paid.

Collateral of €49 million is recognised in current financial
assets (previous year: €170 million). The majority of this concerns
collateral deposited for QTE leases.

In addition to collateral for QTE leases, the collateral reported
in 2011 consisted largely of collateral relating to the sale of the
Deutsche Postbank AG shares held by Deutsche Post AG. Deutsche
Post AG was required to deposit payments from hedging trans-
actions that had already been settled as collateral with Deutsche
Bank AG. The collateral deposited was released when the manda-
tory exchangeable bond was exercised in February 2012.

Deutsche Post DHL Annual Report 2012

197

47.3 Derivative financial instruments

The following table gives an overview of the recognised
deriva tive financial instruments used in the Group and their fair
values. Derivatives with amortising notional volumes are reported
in the full amount at maturity.

Derivative financial instruments

€ m

2011

2012

assets

liabilities

Fair values in 2012, by maturity

up
to 2
years

up
to 3
years

up
to 4
years

up
to 5
years

> 5
years

no-
tional
amount

Fair
value

Fair
value
of
assets

Fair
value
of
liabil-
ities

less
than
1
year

total
fair
value

up
to 2
years

up
to 3
years

up
to 4
years

up
to 5
years

> 5
years

Interest rate products

interest rate swaps

1,005

of which cash flow
hedges

of which fair value
hedges

of which held for trading

other

163

842

1,005

326

163

326

Currency transactions

Currency forwards

1,483

–24

2,918

of which cash flow
hedges

of which net
investment hedges

of which held for trading

Currency options

of which cash flow
hedges

1,045

–22

1,442

438

–2

1,476

Currency swaps

1,834

–3

3,058

of which cash flow
hedges

242

of which held for trading

1,592

Cross-currency swaps

of which cash flow
hedges

of which fair value
hedges

of which held for trading

173

163

–1

–2

– 6

– 4

–2

164

2,894

163

– 43

–23

–20

–25

–3

–22

– 5

3,490

–33

6,139

121

– 68

108

Commodity price
transactions

Commodity price swaps

of which cash flow
hedges

of which held for trading

Equity price transactions

equity forwards

2,946

of which held for trading

2,946

equity options

2,596

of which held for trading

2,596

1,493

665

5,542

2,158

less
than
1
year

–38

– 5

–18

– 5

–20

–25

–3

–22

– 63

– 5

198

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Other disclosures

CASH FLOW HEDGES

The Group uses currency forwards and swaps to hedge the
cash flow risks from future foreign currency operating revenue and
expenses. The fair values of currency forwards and swaps amounted
to €–10 million at the reporting date (previous year: €–26 million).
The hedged items will affect cash flow until 2014.

Currency forwards with a fair value of €0 million (previous
year: €–3 million) as at the reporting date were entered into to
hedge the currency risk of future lease payments denominated in
foreign currencies. The payments for the hedged items are made in
instalments, with the final payment due in 2013.

Risks arising from fixed-interest foreign currency invest-
ments were hedged using synthetic cross-currency swaps, with
the investments being transformed into fixed-interest euro invest-
ments. These synthetic cross-currency swaps hedge the currency
risk, and their fair values at the reporting date amounted to €15 mil-
lion (previous year: €12 million).

The risks from the purchase of diesel and marine diesel fuels,
which cannot be passed on to customers, were hedged using com-
modity swaps that will affect cash flow in 2013. The fair value of
these cash flow hedges amounted to €0 million as at year-end (pre-
vious year: €1 million).

The forward and the put and call options on the shares of
Deutsche Postbank AG were recognised in the equity price trans-
actions item in the previous year. The options were exercised in
February 2012.

In addition to those shown in the table, there are other
derivatives with a fair value of €–49 million (previous year:
€–50 million) that are the result of M & A transactions.

FAIR VALUE HEDGES

Interest rate swaps were used to hedge the fair value risk of
fixed-interest euro-denominated liabilities. The fair values of these
interest rate swaps amount to €10 million (previous year: €32 mil-
lion). As at 31 December 2012, there was also a €7 million (previous
year: €13 million) adjustment to the carrying amount of the under-
lying hedged item arising from an interest rate swap unwound
in the past. The adjustment to the carrying amount is amortised
over the remaining term of the liability using the effective interest
method, and reduces future interest expense.

The cross-currency swaps existing at 31 December 2011 (fair

value in previous year: €–2 million) expired in 2012, as planned.

The following table gives an overview of the gains and
losses arising from the hedged items and the respective hedging
transactions:

Ineffective portion of fair value hedges

€ m

gains (+) on hedged items

losses (–) on hedging transactions

Balance (ineffective portion)

2011

–21

–2

2012

–1

Deutsche Post DHL Annual Report 2012

199

47.4 Additional disclosures on the financial instruments

used in the Group

The Group classifies financial instruments equivalent to the
respective balance sheet items. The following table reconciles the
classes to the categories given in IAS 39 and the respective fair
values:

Reconciliation of carrying amounts in the balance sheet as at 31 December 2012

€ m

Carrying amount

Carrying amount by measurement category in accordance with IAS 39

Financial assets and liabilities at fair value through profit or loss

available-for-sale financial assets

trading

Fair value option

ASSETS

non-current financial assets

at cost

at fair value

other non-current assets

outside IFRS 7

receivables and other current
assets

at cost

outside IFRS 7

Current financial assets

at cost

at fair value

Cash and cash equivalents

Total ASSETS

EQUITY AND LIABILITIES

non-current financial liabilities 1

at cost

at fair value

other non-current liabilities

at cost

outside IFRS 7

Current financial liabilities

at cost

at fair value

trade payables

other current liabilities

at cost

outside IFRS 7

Total EQUITY AND LIABILITIES

1,039

866

173

633

9,112

7,852

1,260

252

119

133

2,400

13,436

4,413

4,405

276

149

127

403

294

109

5,991

4,004

398

3,606

15,087

104

186

1 a portion of the bond issued by Deutsche Post Finance B. V. with a principal amount of €926 million and included in non-current financial liabilities was designated as a hedged item
in a fair value hedge and is thus subject to a basis adjustment. the bond is therefore recognised neither at full fair value nor at amortised cost. non-current financial liabilities also
include the convertible bond issued by Deutsche Post AG in December 2012. the listed bond had a fair value of €1,049 million at the balance sheet date. a fair value of €929 million was
reported for the debt component at the balance sheet date.

200

Deutsche Post DHL Annual Report 2012

loans and receivables /

other financial liabilities

Held-to-maturity assets

Derivatives designated

as hedging instruments

lease receivables /

finance lease liabilities

other financial instruments

outside the scope of IAS 39

Fair value of financial

instruments under IFRS 7

737

7,852

2,400

11,066

4,282

149

268

5,991

398

11,088

123

149

866

173

7,852

119

133

2,400

–

4,405

149

294

109

5,991

398

–

Consolidated Financial Statements
Notes
Other disclosures

Reconciliation of carrying amounts in the balance sheet as at 31 December 2012

€ m

Carrying amount

Carrying amount by measurement category in accordance with IAS 39

Financial assets and liabilities at fair value through profit or loss

available-for-sale financial assets

trading

Fair value option

loans and receivables /
other financial liabilities

Held-to-maturity assets

Derivatives designated
as hedging instruments

lease receivables /
finance lease liabilities

other financial instruments
outside the scope of IAS 39

Fair value of financial
instruments under IFRS 7

ASSETS

non-current financial assets

at cost

at fair value

other non-current assets

outside IFRS 7

receivables and other current

assets

at cost

outside IFRS 7

Current financial assets

at cost

at fair value

Cash and cash equivalents

Total ASSETS

EQUITY AND LIABILITIES

non-current financial liabilities 1

other non-current liabilities

at cost

at fair value

at cost

outside IFRS 7

Current financial liabilities

at cost

at fair value

trade payables

other current liabilities

at cost

outside IFRS 7

Total EQUITY AND LIABILITIES

1,039

866

173

633

9,112

7,852

1,260

252

119

133

2,400

13,436

4,413

4,405

276

149

127

403

294

109

5,991

4,004

398

3,606

15,087

104

186

1 a portion of the bond issued by Deutsche Post Finance B. V. with a principal amount of €926 million and included in non-current financial liabilities was designated as a hedged item

in a fair value hedge and is thus subject to a basis adjustment. the bond is therefore recognised neither at full fair value nor at amortised cost. non-current financial liabilities also

include the convertible bond issued by Deutsche Post AG in December 2012. the listed bond had a fair value of €1,049 million at the balance sheet date. a fair value of €929 million was

reported for the debt component at the balance sheet date.

737

7,852

2,400

11,066

4,282

149

268

5,991

398

11,088

123

149

866

173

7,852

119

133

2,400

–

4,405

149

294

109

5,991

398

–

Deutsche Post DHL Annual Report 2012

201

Reconciliation of carrying amounts in the balance sheet as at 31 December 2011

€ m

Carrying amount

Carrying amount by measurement category in accordance with IAS 39

Financial assets and liabilities at fair value through profit or loss

available-for-sale financial assets

trading

Fair value option

loans and receivables /

other financial liabilities

Held-to-maturity assets

Derivatives designated

as hedging instruments

lease receivables /

finance lease liabilities

other financial instruments

outside the scope of IAS 39

Fair value of financial

instruments under IFRS 7

ASSETS

non-current financial assets

at cost

at fair value

other non-current assets

outside IFRS 7

receivables and other current
assets

at cost

outside IFRS 7

Current financial assets

at cost

at fair value

Cash and cash equivalents

Total ASSETS

EQUITY AND LIABILITIES

non-current financial liabilities 1

at cost

at fair value

other non-current liabilities

at cost

outside IFRS 7

Current financial liabilities

at cost

at fair value

trade payables

other current liabilities

at cost

outside IFRS 7

Total EQUITY AND LIABILITIES

729

566

163

570

9,089

7,685

1,404

2,498

256

2,242

3,123

16,009

1,366

1,355

347

221

126

5,644

5,518

126

6,168

4,106

317

3,789

17,631

2,191

103

180

1 some of the bonds included in financial liabilities were designated as a hedged item in a fair value hedge and are thus subject to a basis adjustment. they are therefore recognised neither

at full fair value nor at amortised cost.

No assets were reclassified in financial years 2012 and 2011.

428

7,685

215

3,123

11,451

1,207

221

5,491

6,168

317

13,404

148

175

566

163

7,685

256

2,242

3,123

–

1,355

221

5,518

126

6,168

317

–

202

Deutsche Post DHL Annual Report 2012

Reconciliation of carrying amounts in the balance sheet as at 31 December 2011

€ m

Carrying amount

Carrying amount by measurement category in accordance with IAS 39

Financial assets and liabilities at fair value through profit or loss

available-for-sale financial assets

trading

Fair value option

loans and receivables /
other financial liabilities

Held-to-maturity assets

Derivatives designated
as hedging instruments

lease receivables /
finance lease liabilities

other financial instruments
outside the scope of IAS 39

Fair value of financial
instruments under IFRS 7

Consolidated Financial Statements
Notes
Other disclosures

ASSETS

non-current financial assets

at cost

at fair value

other non-current assets

outside IFRS 7

receivables and other current

assets

at cost

outside IFRS 7

Current financial assets

at cost

at fair value

Cash and cash equivalents

Total ASSETS

EQUITY AND LIABILITIES

non-current financial liabilities 1

other non-current liabilities

at cost

at fair value

at cost

outside IFRS 7

Current financial liabilities

at cost

at fair value

trade payables

other current liabilities

at cost

outside IFRS 7

Total EQUITY AND LIABILITIES

729

566

163

570

9,089

7,685

1,404

2,498

256

2,242

3,123

16,009

1,366

1,355

347

221

126

5,644

5,518

126

6,168

4,106

317

3,789

17,631

2,191

180

103

1 some of the bonds included in financial liabilities were designated as a hedged item in a fair value hedge and are thus subject to a basis adjustment. they are therefore recognised neither

at full fair value nor at amortised cost.

428

7,685

215

3,123

11,451

1,207

221

5,491

6,168

317

13,404

148

175

566

163

7,685

256

2,242

3,123

–

1,355

221

5,518

126

6,168

317

–

Deutsche Post DHL Annual Report 2012

203

If there is an active market for a financial instrument (e. g.,
stock exchange), the fair value is determined by reference to the
market or quoted exchange price at the balance sheet date. If no fair
value is available in an active market, the quoted prices in an active
market for similar instruments or recognised valuation techniques
are used to determine the fair value. The valuation techniques
used incorporate the key factors determining the fair value of the
financial instruments using valuation parameters that are derived
from the market conditions as at the balance sheet date. Coun-
terparty risk is analysed on the basis of the current credit default
swaps signed by the counterparties. The fair values of other non-
current receivables and held-to-maturity financial investments
with remaining maturities of more than one year correspond to
the present values of the payments related to the assets, taking into
account current interest rate parameters.

Cash and cash equivalents, trade receivables and other receiv-
ables have predominantly short remaining maturities. As a result,
their carrying amounts as at the reporting date are approximately
equivalent to their fair values. Trade payables and other liabilities
generally have short remaining maturities; the recognised amounts
approximately represent their fair values.

Available-for-sale financial assets include shares in partner-
ships and corporations in the amount of €104 million (previous
year: €103 million). There is no active market for these instru-
ments. As no future cash flows can be reliably determined, the
fair values cannot be determined using valuation techniques. The
shares of these entities are recognised at cost. There are no plans to
sell or derecognise significant shares of the available-for-sale finan-
cial assets recognised as at 31 December 2012 in the near future. As
in the previous year, no significant shares measured at cost were
sold in the financial year. Available-for-sale financial assets meas-
ured at fair value relate to equity and debt instruments.

Financial assets at fair value through profit or loss include
securities to which the fair value option was applied, in order to
avoid accounting inconsistencies. There is an active market for
these assets, which are recognised at fair value.

The following table presents the methods used to determine

the fair value for each class:

Financial assets and liabilities, 2012

€ m

level

Class

non-current financial assets
at fair value

Current financial assets
at fair value

non-current financial
liabilities at fair value

Current financial liabilities
at fair value

Measurement
using key
inputs based
on observable
market data

Measurement
using key inputs
not based
on observable
market data

Quoted
market prices

137

109

The fair value of currency forwards was measured on the
basis of discounted expected future cash flows, taking forward rates
on the foreign exchange market into account. The currency options
were measured using the Black-Scholes option pricing model.

Level 2 includes commodity, interest rate and currency deriva-
tives. Level 3 mainly comprises options entered into in connection
with intercompany transactions. These options are measured using
recognised valuation models, taking plausible assumptions into
account; measurement depends largely on financial ratios. Gains of
€5 million from the change in fair value impacted net finance costs
in 2012;

note 17.

Financial assets and liabilities, 2011

€ m

level

Class

non-current financial assets
at fair value

Current financial assets
at fair value

non-current financial
liabilities at fair value

Current financial liabilities
at fair value

Measurement
using key
inputs based
on observable
market data

Measurement
using key inputs
not based
on observable
market data

Quoted
market prices

137

2,234

204

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Other disclosures

The net gains and losses on financial instruments classified in
accordance with the individual measurement categories in IAS 39
are as follows:

Net gains and losses by measurement category

€ m

loans and receivables

Financial assets and liabilities at fair value
through profit or loss

trading

Fair value option

other financial liabilities

2011

– 94

231

–1

2012

–111

–337

The net gains and losses mainly include the effects of the
fair value measurement, impairment and disposals (disposal
gains / losses) of financial instruments. In financial years 2012 and
2011, the measurement of the forward and the options entered
into to transfer the remaining Postbank shares had a material
effect on net gains and losses. Dividends and interest are not
taken into account for the financial instruments measured at fair
value through profit or loss. Disclosures on net gains or losses
note 37.
on available- for-sale financial assets can be found in
Income and expenses from interest and commission agreements
of the financial instruments not measured at fair value through
profit or loss are explained in the income statement disclosures.

49 Other financial obligations

In addition to provisions, liabilities and contingent liabilities,
there are other financial obligations amounting to €6,325 million
(previous year: €6,625 million) from non-cancellable operating
leases as defined by IAS 17.

The Group’s future non-cancellable payment obligations

under leases are attributable to the following asset classes:

Lease obligations

€ m

land and buildings

aircraft

transport equipment

technical equipment and machinery

other equipment, operating and office equipment

IT equipment

Lease obligations

2011

5,294

765

443

2012

5,100

647

450

6,625

6,325

The decrease in

lease obligations by €300 million to
€6,325 million is a consequence of the reduction in the remaining
terms of legacy agreements, especially for real estate and aircraft
which, in the main, are not matched by the same volume of new
leases.

Maturity structure of minimum lease payments

48 Contingent liabilities

The Group’s contingent

liabilities total €1,135 million
( pre vious year: €2,767 million). €22 million of the contingent
liabilities relates to guarantee obligations (previous year: €24 mil-
lion), €103 million to warranties (previous year: €119 million)
and €130 million to liabilities from litigation risks (previous
year: €125 million). The other contingent liabilities declined
by €1,619 million, from €2,499 million in the previous year to
€880 million. Following the additional VAT payment of €482 mil-
note 3, this tax item was no longer recognised as a con-
lion,
tingent liability. In addition, as more information was available,
the existing obligation from a formal state aid investigation was
reassessed and the amount of the obligation was reduced.

€ m

less than 1 year

More than 1 year to 2 years

More than 2 years to 3 years

More than 3 years to 4 years

More than 4 years to 5 years

More than 5 years

2011

1,479

1,100

867

668

526

1,985

6,625

2012

1,504

1,107

837

642

500

1,735

6,325

The present value of discounted minimum lease payments is
€5,156 million (previous year: €5,003 million), based on a discount
factor of 4.75 % (previous year: 6.50 %). Overall, rental and lease pay-
ments amounted to €2,529 million (previous year: €2,364 million),
of which €1,730 million (previous year: €1,640 million) relates to
non-cancellable leases. €2,255 million (previous year: €2,526 mil-
lion) of future lease obligations from non-cancellable leases is
primarily attributable to Deutsche Post Immobilien GmbH.

The purchase obligation for investments in non-current assets

amounts to €125 million (previous year: €90 million).

Deutsche Post DHL Annual Report 2012

205

50 Litigation

A large number of the services rendered by Deutsche Post AG
and its subsidiaries are subject to sector-specific regulation by
the Bundes netzagentur (German federal network agency) pursu-
ant to the Postgesetz (German Postal Act). The Bundesnetzagentur
approves or reviews prices, formulates the terms of downstream
access and has special supervisory powers to combat market abuse.
This general regulatory risk could lead to a decline in revenue and
earnings in the event of negative decisions.

Legal risks arise, amongst other things, from appeals by an
association and a competitor against the price approvals under the
price cap procedure for 2003, 2004 and 2005, and by the asso-
ciation against the price approval under the price cap procedure
for 2008. Although the appeals by the association against price
approvals for the years 2003 to 2005 were finally dismissed by
the Münster Higher Administrative Court, they are now, however,
being continued in the Münster Higher Administrative Court, as
the court of second instance, due to a successful constitutional
complaint.

Legal risks also result from appeals by Deutsche Post AG

against other price approvals granted by the regulatory authority.

Deutsche Post AG increased its discounts for downstream
access on 1 July 2010. Deutsche Post competitors and their asso-
ciations filed complaints against these discount increases with the
Bundesnetzagentur. They claim that the increased discounts con-
flict, in particular, with regulatory requirements. However, the
Bundesnetzagentur discontinued its review proceedings by way of a
notification of 15 September 2010 after having found no violation
of the applicable regulations. In October 2011, several competitors
of Deutsche Post AG brought an action in the Cologne Administra-
tive Court against the Bundesnetzagentur with the aim of reversing
the discount increases. Deutsche Post AG considers its charges for
downstream access and the discount increases to be in compliance
with the regulatory and other legal requirements. However, no
assurance can be given that the courts will not come to a different
conclusion that would have negative effects on Deutsche Post AG’s
revenue and earnings.

In its decision dated 14 June 2011, the Bundesnetz agentur
concluded that First Mail Düsseldorf GmbH, a subsidiary of
Deutsche Post AG, and Deutsche Post AG had contravened the
discounting and discrimination prohibitions under the Postgesetz.
The companies were instructed to remedy the breaches that had
been identified. Both companies appealed against the ruling to the
Cologne Administrative Court. Furthermore, First Mail Düssel-
dorf GmbH filed an application to suspend the execution of the
ruling until a decision was reached in the principal proceedings.
The Cologne Administrative Court and the Münster Higher
Administrative Court both dismissed this application. First Mail
Düsseldorf GmbH discontinued its mail delivery operations at
the end of 2011 and retracted its appeal on 19 December 2011.
Deutsche Post AG continues to pursue its appeal against the Bundes-
netzagentur ruling.

In its ruling of 30 April 2012, the Bundesnetzagentur deter-
mined that Deutsche Post AG had contravened the discrimination
provisions under the Postgesetz by charging different fees for the
transport of identical invoices and invoices containing different
amounts. Deutsche Post AG was requested to discontinue the dis-
crimination determined immediately, but no later than 31 Decem-
ber 2012. Deutsche Post does not share the legal opinion of the
Bundesnetz agentur and appealed the ruling to the Cologne
Administrative Court.

The European Commission’s state aid ruling of 25 Janu-
ary 2012 concluded the formal investigation that it had initiated on
12 September 2007. The investigation focused on whether the Fed-
eral Republic of Germany, using state resources, overcompensated
Deutsche Post AG or its legal predecessor Deutsche Bundespost
POSTDIENST for the cost of providing universal services between
1989 and 2007 and whether the company was thereby granted state
aid incompatible with EU law. According to the decision opening
the investigation, the Commission intended to examine all public
transfers, public guarantees, statutorily granted exclusive rights,
the price regulation of letter services and the public funding of
civil servants’ pensions during the period in question. Also to be
investigated was the cost allocation within Deutsche Post AG and
its predecessor between the regulated letter service, the universal
service and competitive services. This also relates to co-operation
agreements between Deutsche Post AG and Deutsche Postbank AG
as well as between Deutsche Post AG and the business parcel ser-
vice marketed by DHL Vertriebs GmbH. The Monopol kommission
(German Monopoly Commission) had also previously alleged
that Deutsche Post AG permits Deutsche Postbank AG to use its
retail outlets at below-market rates, and that in so doing it contra-
venes the prohibition on state aid enshrined in the EC Treaty. The
Euro pean Commission extended its official state aid proceedings
on 10 May 2011. The extension concerned the funding arrange-
ments for civil servants’ pensions, which were to be examined more
closely, including the pension obligations factored into the price
approval process.

In its state aid ruling of 25 January 2012, the European
Commission concluded that Deutsche Post AG and its predeces-
sor, Deutsche Bundespost POSTDIENST, did not receive any exces-
sive state funding for the universal services provided in the years
1989 to 2007 and that therefore no incompatible state aid was
granted. Equally, the European Commission found no evidence
of illegal state aid with respect to the guarantees issued by the
German state. It also did not find fault with the co-operation agree-
ments between Deutsche Post AG and Deutsche Postbank AG,
and between Deutsche Post AG and DHL Vertriebs GmbH. The
European Commission did not revisit the 1999 sale of shares of
Deutsche Postbank AG to Deutsche Post AG in its ruling. How-
ever, in its review of the funding of civil servants’ pensions, the
European Commission concluded that Deutsche Post AG had
received illegal state aid in this area. It said that the pension relief
granted to Deutsche Post AG by the Bundesnetzagentur during the

206

Deutsche Post DHL Annual Report 2012

price approval process led to Deutsche Post AG having to pay lower
social security contributions for civil servants than its competitors
pay for salaried employees. According to the Commission, this
benefit represents illegal state aid that must be repaid by Deutsche
Post AG to the Federal Republic of Germany. The precise amount
has to be calculated by the Federal Republic. In a press release,
the European Commission had referred to an amount of between
€500 million and €1 billion. Deutsche Post AG is of the opinion
that the European Commission’s state aid decision cannot with-
stand legal review and submitted an appeal to the European Court
of Justice in Luxembourg. The Federal Republic of Germany like-
wise appealed the decision.

To implement the state aid ruling, the federal government on
29 May 2012 called upon Deutsche Post AG to make a payment of
€298 million including interest. Deutsche Post AG paid this amount
to a trustee on 1 June 2012 and appealed the recovery order. The
payment made was reported solely in the balance sheet under non-
current assets, the earnings position remained unaffected.

On 5 November 2012, the Bundeskartellamt (German federal
cartel office) initiated proceedings against Deutsche Post AG based
on suspicion of abusive behaviour with respect to agreements on
mail transport with major customers. Based upon information
from Deutsche Post AG’s competitors, the authorities initially
suspected that the company had violated the provisions of German
and European antitrust law. Deutsche Post AG does not share this
opinion. However, should the authorities find their suspicions
confirmed, they may require Deutsche Post AG to refrain from
certain acts, or impose fines.

In October 2007 DHL Global Forwarding, along with all other
major players in the freight forwarding industry, received a request
for information from the Competition Directorate of the Euro-
pean Commission, a subpoena from the United States Department
of Justice’s Antitrust Division and requests for information from
competition authorities in other jurisdictions in connection with
a formal investigation into the setting of surcharges and fees in the
international freight forwarding industry. In the US investigation
confirmed
and the
the amnesty for DHL based on its early co-operation with the
authorities; no fine was imposed against Deutsche Post DHL. In
January 2008, an antitrust class action was initiated in the New
York District Court on behalf of purchasers of freight forward-
ing services in which Deutsche Post AG and DHL are named as
defendants. Deutsche Post DHL is not able to comment on the out-
come of the remaining investigations in other jurisdictions or the
prospects of the class action, but believes its financial exposure in
relation to both is limited.

investigation, the authorities

European

Consolidated Financial Statements
Notes
Other disclosures

51 Share-based payment

Share-based payment for executives (Share Matching Scheme)

The new system to grant variable remuneration components
for some of the Group’s executives introduced in 2009, which is
accounted for as an equity-settled share-based payment transaction
in accordance with IFRS 2, was extended to include other groups of
Group executives in 2010. Under this system, certain executives
receive part of their variable remuneration for the financial year
in the form of shares of Deutsche Post AG in the following year
(incentive shares); all Group executives can specify an increased
equity component individually by converting a further portion
of their variable remuneration for the financial year (investment
shares). If certain conditions are met, the executive will again be
awarded the same number of Deutsche Post AG shares four years
later (matching shares).

Share Matching Scheme

grant date

term

end of term

share price at
grant date

2009
tranche

2010
tranche

2011
tranche

2012
tranche

1 nov. 2009

1 Jan. 2010

1 Jan. 2011 1 Jan. 2012

months

March 2014 March 2015 March 2016 March 2017

€

11.48

13.98

12.90

12.13

number of
incentive shares

in
thousands

number of
matching shares
expected

in
thousands

430

638

659

549

762

1,674

1,704

1,503

In the consolidated financial statements as at 31 Decem-
ber 2012, €34 million (previous year: €33 million) was recognised
in equity for the granting of variable remuneration components;

note 37.1.

Stock Appreciation Rights (SAR) Plan for executives

Since 3 July 2006, selected executives have received annual
tranches of SAR s under the Long-Term Incentive Plan. This allows
them to receive a cash payment within a defined period in the
amount of the difference between the respective price of Deutsche
Post shares and the fixed issue price if demanding performance
targets are met. All SAR s under the 2006 and 2007 tranches
expired at the end of the respective waiting periods, since the
performance targets were not met. After the expiry of the wait-
ing period for the 2008 tranche on 30 June 2011, two-sixths of
the SAR s granted became exercisable. However, they could not be
exercised so far because the share price has not yet exceeded the
issue price of €18.40. The exercise period for these SAR s will end
on 30 June 2013. Since the waiting period was extended from three
to four years in 2009, no waiting period was completed for any of
the tranches in 2012.

Deutsche Post DHL Annual Report 2012

207

Long-Term Incentive Plan (2006 LTIP) for members of the Board
of Management

Since 1 July 2006, the members of the Board of Management
receive SAR s under the 2006 Long-Term Incentive Plan. Each SAR
under the 2006 LTIP entitles the holder to receive a cash settle-
ment equal to the difference between the average closing price of
Deutsche Post shares during the last five trading days before the
exercise date and the issue price of the SAR.

The members of the Board of Management each invested
10 % of their fixed annual remuneration (annual base salary) as a
personal financial investment in 2012. The number of SAR s issued
to the members of the Board of Management is determined by
the Supervisory Board. Following a four-year waiting period that
begins on the issue date, the SAR s granted can be fully or partly
exercised within a period of two years provided an absolute or
relative performance target is achieved at the end of the waiting
period. Any SAR s not exercised during this two-year period will
expire. To determine how many – if any – of the granted SAR s can
be exercised, the average share price or the average index is com-

pared for the reference period and the performance period. The
reference period comprises the last 20 consecutive trading days
before the issue date. The performance period is the last 60 trading
days before the end of the waiting period. The average (closing)
price is calculated as the average closing price of Deutsche Post
shares in Deutsche Börse AG’s Xetra trading system.

The absolute performance target is met if the closing price of
Deutsche Post shares is at least 10, 15, 20 or 25 % above the issue
price. The relative performance target is tied to the performance
of the shares in relation to the STOXX Europe 600 Index (SXXP,
ISIN EU0009658202). It is met if the share price equals the index
performance or if it outperforms the index by at least 10 %.

A maximum of four out of every six SAR s can be “earned”
via the absolute performance target, and a maximum of two via
the relative performance target. If neither an absolute nor a relative
performance target is met by the end of the waiting period, the
SAR s attributable to the related tranche will expire without replace-
ment or compensation. More details on the 2006 LTIP tranches are
shown in the following table:

2006 LTIP

SAR s

issue date

issue price in €

Waiting period expires

2008 tranche

2009 tranche

2010 tranche

2011 tranche

2012 tranche

1 July 2008

1 July 2009

1 July 2010

1 July 2011

1 July 2012

18.40

9.52

12.27

12.67

13.26

30 June 2011

30 June 2013

30 June 2014

30 June 2015

30 June 2016

The fair value of the SAR Plan and the Long-Term Incentive
Plan (2006 LTIP) was determined using a stochastic simulation
model. As a result, an expense of €143 million was recognised for
financial year 2012 (previous year: €24 million).

See

note 52.2 for further disclosures on share-based pay-
ment for members of the Board of Management. A provision for the
2006 LTIP and the SAR Plan was recognised as at the balance sheet
date in the amount of €203 million (previous year: €61 million), of
which €25 million was attributable to the Board of Management.

Deutsche Post AG maintains a variety of relationships with
the Federal Republic of Germany and other companies controlled
by the Federal Republic of Germany.

The federal government is a customer of Deutsche Post AG
and as such uses the company’s services. Deutsche Post AG has
direct business relationships with the individual public authorities
and other government agencies as independent individual custom-
ers. The services provided for these customers are insignificant in
respect of Deutsche Post AG’s overall revenue.

52 Related party disclosures

52.1 Related party disclosures (companies and Federal Republic

of Germany)

All companies classified as related parties that are controlled
by the Group or on which the Group can exercise significant influ-
ence are recorded in the list of shareholdings, which can be accessed
on the website, www.dp-dhl.com/en/investors.html, together with
information on the equity interest held, their equity and their net
profit or loss for the period, broken down by geographical areas.

RELATIONSHIPS WITH kFW BANkENGRUPPE

KfW Bankengruppe (KfW) supports the federal government
in continuing to privatise companies such as Deutsche Post AG
or Deutsche Telekom AG. In 1997, KfW, together with the federal
government, developed a “placeholder model” as a tool to privatise
government-owned companies. Under this model, the federal gov-
ernment sells all or part of its investments to KfW with the aim of
fully privatising these state-owned companies. On this basis, KfW
has purchased shares of Deutsche Post AG from the federal gov-
ernment in several stages since 1997 and executed various capital
market transactions using these shares. KfW placed a 5 % package
of Deutsche Post AG shares on the market at the beginning of
September 2012, reducing its interest in Deutsche Post AG’s share
capital. KfW’s current interest in Deutsche Post AG’s share capital
is 25.5 %. Deutsche Post AG is thus considered to be an associate of
the federal government.

208

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Other disclosures

RELATIONSHIPS WITH THE BUNDESANSTALT FüR POST
UND TELEkOMMUNIkATION

RELATIONSHIPS WITH DEUTSCHE TELEkOM AG
AND ITS SUBSIDIARIES

The federal government holds around 32 % of the shares of
Deutsche Telekom AG directly and indirectly (via KfW Banken-
gruppe). A control relationship exists between Deutsche Telekom
and the federal government because the federal government,
despite its non-controlling interest, has a secure majority at
the Annual General Meeting due to its average presence there.
Deutsche Telekom is therefore a related party of Deutsche Post
AG. In financial year 2012, Deutsche Post DHL provided goods
and services (mainly transport services for letters and parcels) for
Deutsche Telekom AG and purchased goods and services (such as
IT products) from Deutsche Telekom.

RELATIONSHIPS WITH DEUTSCHE BAHN AG
AND ITS SUBSIDIARIES

Deutsche Bahn AG is wholly owned by the German govern-
ment. Owing to this control relationship, Deutsche Bahn AG is a
related party to Deutsche Post AG. Deutsche Post DHL has various
business relationships with the Deutsche Bahn Group. These
mainly consist of transport service agreements.

BUNDES-PENSIONS-SERVICE FüR POST
UND TELEkOMMUNIkATION E. V.

Information on the Bundes-Pensions-Service für Post- und

Telekommunikation e. V. (BPS-PT) can be found in

note 6.

RELATIONSHIP WITH PENSION FUNDS

The real estate with a fair value of €995 million (previous year:
€1,011 million), of which Deutsche Post Betriebsrenten Service e. V.
(DPRS) and / or Deutsche Post Pensions- Treuhand GmbH & Co. KG,
Deutsche Post Betriebsrenten-Service e. V. & Co. Objekt Gronau KG
and Deutsche Post Grundstücks- Vermietungsgesellschaft beta
mbH Objekt Leipzig KG are the legal or beneficial owners, is
exclusively let to Deutsche Post Immobilien GmbH. Rental expense
for Deutsche Post Immobilien GmbH amounted to €65 million in
2012 (previous year: €64 million). The rent was always paid on
time. Deutsche Post Pensions-Treuhand GmbH & Co. KG owns
100 % of Deutsche Post Pensionsfonds AG, which was established at
the end of 2009. No receivables or liabilities were due as at 31 De-
cember 2012. There were no sales relationships between external
funds and a Group company of Deutsche Post AG in 2012.

The Bundesanstalt

für Post und Telekommunikation
(BAnstPT) is a government agency and falls under the technical
and legal supervision of the German Federal Ministry of Finance.
Under the Bundesanstalt-Reorganisationsgesetz (German Federal
Agency Reorganisation Act), which entered into force on 1 Decem-
ber 2005, the Federal Republic of Germany directly undertakes
the tasks relating to holdings in Deutsche Bundespost successor
companies through the Federal Ministry of Finance. It is there-
fore no longer necessary for the BAnstPT to perform the “tasks
associated with ownership”. The BAnstPT manages the social
facilities such as the Postal Civil Service Health Insurance Fund,
the recreation programme, the Versorgungsanstalt der Deutschen
Bundespost (VAP) and the welfare service for Deutsche Post AG,
Deutsche Postbank AG and Deutsche Telekom AG, as well as
setting the objectives for social housing. The tasks are performed
on the basis of agency agreements. In 2012, Deutsche Post AG was
invoiced for €70 million (previous year: €70 million) in instalment
payments relating to services provided by the BAnstPT.

RELATIONSHIPS WITH THE GERMAN FEDERAL MINISTRY
OF FINANCE

In financial year 2001, the German Federal Ministry of
Finance and Deutsche Post AG entered into an agreement that
governs the terms and conditions of the transfer of income received
by Deutsche Post AG from the levying of the settlement payment
under the Gesetze über den Abbau der Fehlsubventionierung im
Wohnungs wesen (German Acts on the Reduction of Misdirected
Housing Subsidies) relating to housing benefits granted by
Deutsche Post AG. Deutsche Post AG transfers the amounts to
the federal government on a monthly basis.

Deutsche Post AG also entered into an agreement with the
Federal Ministry of Finance dated 30 January 2004 relating to the
transfer of civil servants to German federal authorities. Under this
agreement, civil servants are seconded with the aim of transferring
them initially for six months, and are then transferred permanently
if they successfully complete their probation. Once a permanent
transfer is completed, Deutsche Post AG contributes to the cost
incurred by the federal government by paying a flat fee. In 2012,
this initiative resulted in eleven permanent transfers (previous
year: 15) and 16 secondments with the aim of a permanent transfer
in 2013 (previous year: ten).

RELATIONSHIPS WITH THE GERMAN FEDERAL
EMPLOYMENT AGENCY

Deutsche Post AG and the German Federal Employment
Agency entered into an agreement dated 12 October 2009 relating
to the transfer of Deutsche Post AG civil servants to the Federal
Employment Agency. In 2012, this initiative resulted in no perman-
ent transfers.

Deutsche Post DHL Annual Report 2012

209

RELATIONSHIPS WITH UNCONSOLIDATED COMPANIES,
ASSOCIATES AND JOINT VENTURES

In addition to the consolidated subsidiaries, the Group has
direct and indirect relationships with unconsolidated companies,
associates and joint ventures deemed to be related parties of the
Group in the course of its ordinary business activities. As part of
these activities, all transactions for the provision of goods and ser-
vices entered into with unconsolidated companies were conducted
on an arm’s length basis at standard market terms and conditions.
Transactions were conducted in financial year 2012 with major
related parties, resulting in the following items in the consolidated
financial statements:

52.2 Related party disclosures (individuals)

In accordance with IAS 24, the Group also reports on trans-
actions between the Group and related parties or members of their
families. Related parties are defined as the Board of Management,
the Supervisory Board and the members of their families.

There were no reportable transactions or legal transactions

involving related parties in financial year 2012.

The remuneration of key management personnel of the
Group requiring disclosure under IAS 24 comprises the remuner-
ation of the active members of the Board of Management and the
Supervisory Board.

The active members of the Board of Management and the

Supervisory Board were remunerated as follows:

€ m

Receivables

from associates

from joint ventures

from unconsolidated companies

Loans

to associates

to joint ventures

to unconsolidated companies

Receivables from in-house banking

from associates

from joint ventures

from unconsolidated companies

Financial liabilities

to associates

to joint ventures

to unconsolidated companies

Liabilities

to associates

to joint ventures

to unconsolidated companies

Revenue

from associates 1

from joint ventures

from unconsolidated companies

Expenses 2

due to associates 1

due to joint ventures

due to unconsolidated companies

1 revenue and expenses include Deutsche Postbank AG-related amounts up to and including

February 2012.

2 relate to materials expense and staff costs.

Deutsche Post AG issued letters of commitment in the amount
of €101 million (previous year: €140 million) for these companies.
Of this amount, €94 million (previous year: €109 million) was
attributable to associates, €3 million (previous year: €26 million)
to joint ventures and €4 million (previous year: €5 million) to
unconsolidated companies.

2011

2012

€ m

102

290

269

629

445

163

264

176

short-term employee benefits
(excluding share-based payment)

Post-employment benefits

termination benefits

share-based payment

Total

2011

2012

As well as the aforementioned benefits for their work on the
Supervisory Board, the employee representatives who are on the
Supervisory Board and who are employed by the Group also receive
their normal salaries for their work in the company. These salaries
are determined at levels that are commensurate with the salary
appropriate for the function or work performed in the company.

Post-employment benefits are recognised as the service cost
resulting from the pension provisions for active members of the
Board of Management.

The share-based payment amount relates to the relevant
expense recognised for financial years 2011 and 2012. It is itemised
in the following table:

Share-based payment

thousands of €

Dr Frank appel, Chairman

Ken allen

roger Crook 1

bruce edwards

Jürgen gerdes

lawrence rosen

Walter scheurle 2

Hermann ude 3

angela titzrath 4

Share-based payment

1 since 9 March 2011.
2 until 30 april 2012.
3 until 8 March 2011.
4 since 1 May 2012.

2011

SAR s

199

111

114

111

114

438

–

2012

SAR s

3,951

2,409

576

2,452

2,398

3,994

–

119

1,259

18,351

210

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Notes
Other disclosures

BOARD OF MANAGEMENT REMUNERATION

REPORTABLE TRANSACTIONS

The total remuneration paid to the active members of the
Board of Management in financial year 2012 including the com-
ponents with a long-term incentive effect totalled €20.3 million
(previous year: €19.0 million). Of this amount, €7.6 million (previ-
ous year: €7.4 million) is attributable to non-performance-related
components (annual base salary and fringe benefits), €5.7 million
(previous year: €4.6 million) to performance-related components
(variable components) and €7.0 million (previous year: €7.0 mil-
lion) to components with a long-term incentive effect (SAR s). The
number of SAR s was 2,108,466 (previous year: 2,771,178).

FORMER MEMBERS OF THE BOARD OF MANAGEMENT

The remuneration of former members of the Board of Manage-
ment or their surviving dependants amounted to €4.6 million in
the year under review (previous year: €7.4 million). The defined
benefit obligation (DBO) for current pensions calculated under
IFRS s amounted to €78 million (previous year: €57.0 million).
A total of €20.9 million of the difference is due to the significantly
lower discount rate under IFRS s compared with the previous year,
as well as the greater number of pensioners as their pension bene-
fits have fallen due. No additional obligations have been incurred
in this context.

REMUNERATION OF THE SUPERVISORY BOARD

The total remuneration of the Supervisory Board in financial
year 2012 amounted to approximately €1.9 million (previous year:
€1.4 million); €1.2 million of this amount was attributable to a fixed
component (previous year: €1.2 million), €0.2 million to attend-
ance allowances (previous year: €0.2 million) and €0.4 million
to the performance-related remuneration for financial year 2010
(previous year: €0 million).

The transactions of Board of Management and Supervisory
Board members involving securities of the company notified to
Deutsche Post AG in accordance with section 15 a of the Wert-
papierhandelsgesetz (WpHG – German Securities Trading Act)
can be viewed on the company’s website at www.dp-dhl.com/en/
investors.html.

53 Auditor’s fees

The following fees for services rendered by the auditor of
the consolidated financial statements, PricewaterhouseCoopers
Aktien gesellschaft Wirtschaftsprüfungsgesellschaft, were recog-
nised as an expense in financial year 2012 and in the previous year:

€ m

audits of the financial statements

other assurance or valuation services

tax advisory services

other services

Auditor’s fees

2011

2012

54 Exemptions under the HGB and local foreign legislation

For financial year 2012, Deutsche Post AG has exercised the
simplification options under section 264 (3) of the HGB or section
264b of the HGB for the following companies:
• Adcloud GmbH
• Agheera GmbH
• Albert Scheid GmbH
• CSG GmbH

(formerly Deutsche Post Real Estate Germany GmbH)

• CSG.TS GmbH

FORMER MEMBERS OF THE SUPERVISORY BOARD

(formerly Deutsche Post Technischer Service GmbH)

The conditions for the performance-based remuneration for
2010 were met as at 31 December 2012. This led to a payment of
€0.04 million to former members of the Supervisory Board.

Further information on the itemised remuneration of the
Board of Management and the Supervisory Board can be found in
the Corporate Governance Report. The remuneration report con-
tained in the Corporate Governance Report also forms part of the
Group Management Report.

SHAREHOLDINGS OF THE BOARD OF MANAGEMENT
AND SUPERVISORY BOARD

As at 31 December 2012, shares held by the Board of Manage-
ment and the Supervisory Board of Deutsche Post AG amounted to
less than 1 % of the company’s share capital.

• Danzas Deutschland Holding GmbH
• Danzas Grundstücksverwaltung Groß-Gerau GmbH
• Deutsche Post Adress Beteiligungsgesellschaft mbH
• Deutsche Post Assekuranz Vermittlungs GmbH
• Deutsche Post Beteiligungen Holding GmbH
• Deutsche Post Com GmbH
• Deutsche Post Consult GmbH
• Deutsche Post Customer Service Center GmbH
• Deutsche Post DHL Beteiligungen GmbH
• Deutsche Post DHL Corporate Real Estate Management GmbH
• Deutsche Post DHL Corporate Real Estate Management GmbH

& Co. Logistikzentren KG

• Deutsche Post DHL Inhouse Consulting GmbH
• Deutsche Post DHL Research and Innovation GmbH
• Deutsche Post Direkt GmbH
• Deutsche Post E-Post Development GmbH
• Deutsche Post E-POST Solutions GmbH

(formerly Williams Lea Deutschland GmbH)

• Deutsche Post Fleet GmbH
• Deutsche Post Grundstücks-Vermietungsgesellschaft beta mbH
• Deutsche Post Immobilien GmbH

Deutsche Post DHL Annual Report 2012

211

The following companies make use of the audit exemption

under 479 A of the Companies Act:
• Applied Distribution Group Ltd.
• DHL Exel Supply Chain Ltd.
• Exel Overseas Ltd.
• Freight Indemnity & Guarantee Company Ltd.
• Ocean Group Investments Ltd.
• Ocean Overseas Holdings Ltd.
• Power Europe Development Ltd.
• Power Europe Operating Ltd.
• RDC Properties Ltd.
• T & B Applied Ltd.
• Tibbett & Britten Group Ltd.
• Trucks and Child Safety Ltd.

55 Declaration of Conformity with the German Corporate

Governance Code

The Board of Management and the Supervisory Board of
Deutsche Post AG jointly submitted the Declaration of Conformity
with the German Corporate Governance Code for financial year
2012 required by section 161 of the Aktiengesetz (AktG – German
Stock Corporation Act). This Declaration of Conformity can be
accessed online at www.corporate-governance-code.de and at
www.dp-dhl.com/en/investors.html.

56 Significant events after the balance sheet date

There were no significant events after the reporting date.

• Deutsche Post InHaus Services GmbH

(formerly Williams Lea Inhouse Solutions GmbH)

• Deutsche Post Investments GmbH
• Deutsche Post IT BRIEF GmbH
• Deutsche Post IT Services GmbH
• Deutsche Post Shop Essen GmbH
• Deutsche Post Shop Hannover GmbH
• Deutsche Post Shop München GmbH
• Deutsche Post Signtrust und DMDA GmbH
• Deutsche Post Zahlungsdienste GmbH
• DHL Airways GmbH
• DHL Automotive GmbH
• DHL Automotive Offenau GmbH
• DHL Express Germany GmbH
• DHL Fashion Retail Operation GmbH

(formerly DHL BwLog GmbH)

• DHL Foodservices GmbH
• DHL Freight Germany Holding GmbH
• DHL Freight GmbH
• DHL Global Forwarding GmbH
• DHL Global Forwarding Management GmbH
• DHL Global Management GmbH
• DHL Home Delivery GmbH
• DHL Hub Leipzig GmbH
• DHL International GmbH
• DHL Logistics GmbH
• DHL Solutions Fashion GmbH
• DHL Solutions GmbH
• DHL Solutions Großgut GmbH
• DHL Solutions Retail GmbH
• DHL Supply Chain (Leipzig) GmbH
• DHL Supply Chain Management GmbH
• DHL Supply Chain VAS GmbH
• DHL Trade Fairs & Events GmbH
• DHL Vertriebs GmbH

(formerly DHL Vertriebs GmbH & Co. oHG)

• DHL Verwaltungs GmbH
• Erste End of Runway Development Leipzig GmbH
• Erste Logistik Entwicklungsgesellschaft MG GmbH
• European Air Transport Leipzig GmbH
• FIRST MAIL Düsseldorf GmbH
• forum gelb GmbH
• Gerlach Zolldienste GmbH
• interServ Gesellschaft für Personal- und Beraterdienst-

leistungen mbH

• ITG GmbH Internationale Spedition und Logistik
• SGB Speditionsgesellschaft mbH
• Siegfried Vögele Institut (SVI) –

Internationale Gesellschaft für Dialogmarketing mbH

• Werbeagentur Janssen GmbH
• Williams Lea GmbH
• Zweite Logistik Entwicklungsgesellschaft MG GmbH

212

Deutsche Post DHL Annual Report 2012

Consolidated Financial Statements
Responsibility Statement

resPonsibilitY stateMent

To the best of our knowledge, and in accordance with the
applicable reporting principles, the consolidated financial state-
ments give a true and fair view of the assets, liabilities, financial
position and profit or loss of the Group, and the management
report of the Group includes a fair review of the development
and performance of the business and the position of the Group,
together with a description of the principal opportunities and risks
associated with the expected development of the Group.

Bonn, 18 February 2013

Deutsche Post AG
The Board of Management

Dr Frank Appel

Ken Allen

Roger Crook

Bruce Edwards

Jürgen Gerdes

Lawrence Rosen

Angela Titzrath

Deutsche Post DHL Annual Report 2012

213

inDePenDent auDitor’s rePort

To Deutsche Post AG

Report on the Consolidated Financial Statements

We have audited the consolidated financial statements of
Deutsche Post AG, Bonn, and its subsidiaries, which comprise the
income statement and the statement of comprehensive income, the
balance sheet, the cash flow statement, the statement of changes in
equity, and the notes to the consolidated financial statements, for
the business year from 1 January to 31 December 2012.

BOARD OF MANAGEMENT’S RESPONSIBILITY FOR CONSOLIDATED
FINANCIAL STATEMENTS

The Board of Management of Deutsche Post AG, Bonn, is
responsible for the preparation of these consolidated financial
statements. The preparation of the consolidated financial state-
ments and the group management report in accordance with the
IFRS s, as adopted by the EU, and the additional requirements of
German commercial law pursuant to § (Article) 315 a Abs. (para-
graph) 1 HGB (“Handelsgesetzbuch”: German Commercial Code)
and that these consolidated financial statements give a true and fair
view of the net assets, financial position and results of operations
of the group in accordance with these requirements. The Board
of Management is also responsible for the internal controls as
the Board of Management determines are necessary to enable the
preparation of consolidated financial statements that are free from
material misstatement, whether due to fraud or error.

AUDITOR’S RESPONSIBILITY

Our responsibility is to express an opinion on these consoli-
dated financial statements based on our audit. We conducted our
audit of the consolidated financial statements in accordance with
§ 317 HGB and German generally accepted standards for the audit
of financial statements promulgated by the Institut der Wirtschafts-
prüfer (Institute of Public Auditors in Germany) (IDW) and, add-
itionally, observed the International Standards on Auditing (ISA).
Accordingly, we are required to comply with ethical requirements
and plan and perform the audit to obtain reasonable assurance
about whether the consolidated financial statements are free from
material misstatement.

An audit involves performing audit procedures to obtain audit
evidence about the amounts and disclosures in the consolidated
financial statements. The selection of audit procedures depends on
the auditor’s professional judgment. This includes the assessment
of the risks of material misstatement of the consolidated financial
statements, whether due to fraud or error. In assessing those risks,
the auditor considers the internal control system relevant to the
entity’s preparation of consolidated financial statements that give
a true and fair view. The aim of this is to plan and perform audit
procedures that are appropriate in the given circumstances, but not
for the purpose of expressing an opinion on the effectiveness of the
group’s internal control system. An audit also includes evaluating
the appropriateness of accounting policies used and the reasonable-
ness of accounting estimates made by the Board of Management,
as well as evaluating the overall presentation of the consolidated
financial statements.

We believe that the audit evidence we have obtained is suf-

ficient and appropriate to provide a basis for our audit opinion.

AUDIT OPINION

According to § 322 Abs. 3 Satz (sentence) 1 HGB, we state that
our audit of the consolidated financial statements has not led to
any reservations.

In our opinion based on the findings of our audit, the con-
solidated financial statements comply, in all material respects, with
IFRS s, as adopted by the EU, and the additional requirements of
German commercial law pursuant to § 315 a Abs. 1 HGB and give a
true and fair view of the net assets and financial position of the
Group as at 31 December 2012 as well as the results of oper-
ations for the business year then ended, in accordance with these
requirements.

Report on the Group Management Report

We have audited the accompanying group management
report of Deutsche Post AG, Bonn, for the business year from
1 January to 31 December 2012. The Board of Management of
Deutsche Post AG, Bonn, is responsible for the preparation of the
group management report in accordance with the requirements
of German commercial law applicable pursuant to § 315a (1) HGB.
We conducted our audit in accordance with § 317 Abs. 2 HGB and
German generally accepted standards for the audit of the group
management report promulgated by the Institut der Wirtschafts-
prüfer ( Institute of Public Auditors in Germany) (IDW). Accord-
ingly, we are required to plan and perform the audit of the group
management report to obtain reasonable assurance about whether
the group management report is consistent with the consolidated
financial statements and the audit findings, as a whole provides
a suitable view of the Group’s position and suitably presents the
opportunities and risks of future development.

According to § 322 Abs. 3 Satz 1 HGB, we state that our audit

of the group management report has not led to any reservations.

In our opinion based on the findings of our audit of the
consolidated financial statements and group management report,
the group management report is consistent with the consolidated
financial statements, as a whole provides a suitable view of the
Group’s position and suitably presents the opportunities and risks
of future development.

Düsseldorf, 18 February 2013

PricewaterhouseCoopers
Aktiengesellschaft
Wirtschaftsprüfungsgesellschaft

Gerd Eggemann
Wirtschaftsprüfer
(German Public Auditor)

Dietmar Prümm
Wirtschaftsprüfer
(German Public Auditor)

214

Deutsche Post DHL Annual Report 2012

215

224

FurtHer
inForMation

D 丁 Further InFormatIon FurtHer inForMation

inDex

glossarY

graPHs anD tables

loCations

Multi-Year reVieW

ContaCts

217

218

219

220

222

224

Further Information
Index

inDex

advertising mail 55

Finance strategy 39 ff., 107

air freight 19, 29, 57, 63 ff., 71, 100, 106

First Choice 20, 81 f., 92, 99, 101, 102, 113

annual general Meeting 20 ff., 38, 107, 112 ff., 119,
123 f., 131, 133, 176, II

Free cash flow 47, 153, 170, 191

Free float 35, 176

articles of association 21 ff., 131

auditor’s report 114, 214

authorised capital 22, 176

Freight 20, 29, 46, 50, 57, 60, 63, 64 f., 81, 83, 100,
145, 162, 170

Freight forwarding business 63 ff., 81, 100, 106, 146

operating cash flow 36, 39 ff., 46 f., 50, 56, 62, 66,
69, 107, 190 f., 222

opportunities 85 ff., 88 f., 90, 92, 95, 111

outlook 85 ff.

Parcel germany 20, 50, 51, 53, 55, 71, 83, 105, 162

Pension service 20, 50, 51, 83, 162

Press services 20, 50, 51, 52, 55, 83, 105, 162

Price-to-earnings ratio 33, 223

balance sheet 36, 43, 44, 48 f., 139, 142 f., 147 f.,
150 f., 152 ff., 159 f., 169 ff.

bonds 24, 34, 36, 39 f., 42, 44, 47, 49, 107, 149, 154,
158, 187 f., 191 f., 195

board of Management 1 f., 20 ff., 25, 35, 36, 38, 70,
87 f., 92, 95, 102, 111 ff., 116 f., 118, 119 ff., 124 ff., 156,
176, 191, 208, 210 f., 212, 213

board of Management remuneration 21, 24, 25, 112,
122, 124 ff., 156, 208, 210, 211

brands I, 19, 83 f., 144, 152, 161, 169

global business services 19 f., 46, 102, 106, 162

global economy 25 f., 33, 85, 88, 103 f., 106

global Forwarding 20, 46, 50, 57, 63 ff., 81, 83, 100 f.,
162, 170, 207

GLOBAL FORWARDING, FREIGHT 19 f., 37, 43, 45 f., 50, 57,
63 ff., 70 f., 78, 83, 92, 96 f., 100, 106, 108, 146, 161 f., 222

global Mail 20, 50, 51, 54, 56, 83, 105, 162

gogreen 76, 80, 103

goHelp 77, 103

goteach 77, 103

guarantees 39, 42

Capital expenditure 31 f., 38, 44 ff., 48, 78, 92, 108,
122, 162, 171, 190 f., 222

Cash flow 31, 33, 36, 39 ff., 46 f., 50, 56, 62, 66, 69,
85, 107, 140, 142, 153, 170, 190 ff., 192 ff., 198 f., 222

Cash flow statement 46 f., 140, 142, 190 ff., 222

illness rate 75

income statement 137, 142, 147 f., 152, 154 f.,158, 160,
164 ff., 172 f.

Change of control 24, 126 f.

income taxes 38, 137, 138, 140, 150, 158, 166 f.

Consolidated net profit 37, 38, 48, 137 f., 140 f., 167 f.,
178, 190, 222

investments 31 f., 38, 44 ff., 48, 78, 92, 108, 122, 162,
171, 190 f., 222

Consolidated revenue 37, 137, 143 ff., 164, 222

Contingent capital 22, 176

Contract logistics 19, 29, 67 ff., 101, 106, 162

Corporate governance 24 f., 109 ff., 114, 119 ff., 212

Cost of capital 31, 40, 170

Credit lines 41 f., 191

Credit rating 39 f., 42 f., 95, 107, 159

Declaration of Conformity 112, 114, 119, 212

Dialogue Marketing 20, 50, 51, 52, 55, 83, 105, 162

Dividend 33 f., 37, 38, 39 f., 47 ff., 107, 114, 140, 168,
178, 191, 223

letters of comfort 39, 42

living responsibility Fund 77

liquidity management 41, 191 f.

MAIL 19 f., 29, 35 ff., 42 f., 45 f., 50 ff., 70 ff., 78, 80, 83,
85, 91, 96 ff., 105, 107 f., 143 f., 161 f., 222

Mail Communication 20, 50, 51, 52, 54, 83, 105, 162

Mandates 118

Market shares 29, 43, 52 ff., 59 f., 63 f., 68, 105 f.

Market volumes 29, 52 ff., 59 f., 63 f., 68

earnings per share 33, 37, 38, 137, 168, 223

EBIT after asset charge 31 f., 125, 127

E-Postbrief 30, 45, 52 f., 80, 84, 93, 98, 105

equity investments 21, 23, 139, 142 ff., 147, 153, 160,
166, 172, 174 f., 208, 211

equity ratio 48 f., 177, 223

net asset base 31 f.

net debt 49, 177, 223

net gearing 49, 177, 223

net interest cover 48 f.

EXPRESS 19 f., 29, 37, 43, 45 f., 50, 57, 58 ff., 65, 70 f.,
81, 83, 91, 96 f., 99, 106, 108, 145 ff., 161 f., 222

ocean freight 19, 29, 57, 63 ff., 89, 100, 106

oil price 26, 37 f., 104

Quality 19, 30, 58, 68, 72 f., 86, 80 ff., 91 f., 97 ff., 102,
105 f.

rating 39 f., 42 f., 77, 95, 107, 159

regulation 20, 30, 43, 89 f., 100, 206 f.

responsibility statement 213

retail outlets 20, 50, 51 ff., 56, 80, 98, 119, 162

return on sales 37, 50, 56, 62, 65, 66, 223

revenue 36, 37 f., 50, 54 ff., 60 ff., 64 ff., 69, 81, 90,
95, 102, 105, 106 f., 137, 143 ff., 152, 160, 161 ff., 164, 222

risk management 75, 85 ff., 92, 93, 112 f., 122, 191, 194 f.

road transport 29, 57, 63 ff., 76, 82, 106, 162

segment reporting 37, 60, 65, 161 ff.

share capital 20 ff., 176, 208, 211

shareholder structure 35

share price 33, 34, 96, 149, 156, 207

staff costs 38, 71, 137, 150, 156 f., 165, 185, 190, 210, 223

strategy 2015 70, 71, 82, 96, 112, 114

supervisory board 21 ff., 25, 38, 111 ff., 115, 118,
119 ff., 131 ff., 176, 208, 210 ff.

supervisory board committees 111, 113, 115, 119,
121 ff., 132

supervisory board remuneration 25, 112, 131 ff.,
210, 211

SUPPLY CHAIN 19 f., 35, 37 f., 43, 45 f., 50, 57, 67 ff., 70 f.,
82 f., 92, 96 f., 101, 106, 108, 143 ff., 146 f., 161 f., 222

tax rate 223

trade volumes 27 f., 105, 107

training 72, 93, 99

WACC 31, 40, 170

Williams lea 20, 46, 49, 50, 57, 68 f., 83, 106, 144, 162

Working capital 31 f., 46, 56, 62, 66, 69, 78, 170, 190

Deutsche Post DHL Annual Report 2012

217

glossarY

Cross-border mail (outbound)
all outbound international mail.

Dialogue marketing
Market-orientated activities that apply direct
communications to selectively reach target groups
using a personal, individualised approach.

E-Postbrief
a secure and reliable means of online communication
that can be delivered both electronically and by
traditional mail.

Federal Network Agency (Bundesnetzagentur)
german national regulator for electricity, gas, tele-
communications, post and railway.

Maxibrief
letter measuring a maximum of 353 × 250 × 50 mm
and weighing up to 1,000 g.

Packstation
Parcel machine where parcels and small packages
can be deposited and collected around the clock.

Paketbox
Parcel box for franked parcels and small packages
(maximum dimensions: 50 × 40 × 30 cm).

Partner outlets
Postal retail outlets operated primarily by partners
in the retail sector who offer postal services in
addition to their core businesses.

Postal Act (Postgesetz)
the purpose of the german Postal act, which
took effect on 1 January 1998, is to promote postal
competition through regulation and ensure the
nationwide provision of appropriate and sufficient
postal services. it includes regulations on licensing,
price control and the universal service.

Preferred periodical
a press product of which more than 30 % consists
of journalistic reporting.

Price-cap procedure
Procedure whereby the german Federal network
agency approves prices for certain mail products.
the agency approves prices on the basis of par-
a meters it stipulates in advance, which set the
average changes in these prices within baskets
of services defined by the agency.

Standard letter
letter measuring a maximum of 235 × 125 × 5 mm
and weighing up to 20g.

Standard periodical
a press product of which no more than 30 % consists
of journalistic reporting.

Targeting
target-specific advertising on websites aimed
at achieving the highest possible advertising
effectiveness.

Aftermarket logistics
logistics services for manufacturer exchanges,
returns and repairs.

Lead logistics provider
a logistics service provider who assumes the organisa-
tion of all or key logistics processes for the customer.

B2C
the exchange of goods, services and information
between companies and consumers.

Less than container load (LCL)
loads that will not fill a container and are consolidat-
ed for ocean transport.

Business process outsourcing
outsourcing specific business functions to a third-
party service provider.

Collect and return
goods are picked up from end users at different
addresses, transported to the predetermined repair
company, collected after repair and returned to the
end user.

Contract logistics
Complex logistics and logistics-related services along
the value chain that are performed by a contract
logistics service provider. services are tailored to
a particular industry or customer and are generally
based on long-term contracts.

Day Definite
Delivery of shipments on a specified day.

DHL Customer Solutions & Innovation (DSI)
a unit in which we merged our key account manage-
ment, global Customer solutions (GCS), our innovation
unit, DHL solutions & innovations (DSI), and our
strategic sector management in order to deliver on
our customer promise and to bundle all cross-
divisional DHL activities.

Less than truckload
shipment weighing approximately three tonnes that
is smaller than a full truckload and consolidated
with other senders’ and/or receivers’ shipments into
one load for transport.

Maintenance, Repair & Operations
the product relates to the supply of goods which
do not become part of the end product but are
consumed during maintenance, repair and general
operations processes.

Medical Express
the transport of time-critical or temperature-critical
medical shipments such as blood and tissue samples
to medical facilities, hospitals, laboratories or
research institutes, usually related to clinical trials
of new medications.

Multimodal transport
Combines a minimum of two different means of trans-
port for a shipment, such as air, sea, rail and ground.

Part truckload
shipment that does not constitute a full truckload but
is transported from point of departure to destination
without trans-shipment.

E-fulfilment
Fulfilment services for the e-commerce market.

Same Day
Delivery within 24 hours of order placement.

Full truckload
Complete capacity of truck is utilised, from sender
to receiver.

Supply chain
a series of connected resources and processes from
sourcing materials to delivering goods to consumers.

Gateway
Collection point for goods intended for export
and for further distribution of goods upon import;
customs clearance point.

Hub
Collection centre for the trans-shipment and
consolidation of flows of goods.

Inbound logistics
supply of manufacturing and assembly locations.

Inbound-to-manufacturing
the procurement of goods and their transport from
the place of origin/manufacture to the production line.

Intermodal transport
transport chain combining different modes of trans-
port, often road and rail.

Time Definite
Delivery of time-critical shipments for which the day
or time of delivery has been specified or guaranteed.

Transported Asset Protection Association (TAPA)
a forum that unites manufacturers, logistics providers,
freight carriers, law enforcement authorities and
other stakeholders with the common aim of reducing
losses from international supply chains.

Twenty-foot equivalent unit (TEU)
standardised container unit, 20 feet long, 8 feet wide
(6 × 2.4 metres).

218

Deutsche Post DHL Annual Report 2012

Further Information
Graphs and Tables

graPHs anD tables

selected key figures

target-performance comparison

events

group Management report

Business and Environment

A.01 organisational structure
of Deutsche Post DHl

A.02 global economy: growth indicators in 2012 25

A.03 brent Crude spot price and euro / US dollar

exchange rate in 2012

A.04 trade volumes: compound annual growth

rate 2011 to 2012

A.05 Major trade flows: 2012 volumes

A.06 Market volumes

A.07 EAC calculation

A.08 net asset base calculation

A.09 EBIT after asset charge (EAC)

A.10 net asset base (unconsolidated)

Deutsche Post Shares

A.11 Deutsche Post shares: multi-year review

A.12 Peer group comparison: closing prices

A.13 share price performance

A.14 shareholder structure

A.15 shareholder structure by region

Economic Position

A.16 selected indicators for results

of operations

A.17 Consolidated revenue

A.18 Development of revenue, other operating

income and operating expenses

A.19 Consolidated EBIT

A.20 total dividend and dividend per no-par

value share

A.21 Finance strategy

A.22 FFO to debt

A.23 agency ratings

A.24 Financial liabilities

A.25 operating lease liabilities by asset class

A.26 Capex by region

A.27 Capex and depreciation, amortisation
and impairment losses, full year

A.28 Capex and depreciation, amortisation

and impairment losses, Q 4

A.29 Capex by segment

A.30 operating cash flow by division, 2012

A.31 selected cash flow indicators

A.32 Calculation of free cash flow

A.33 selected indicators for net assets

A.34 net liquidity (–) / net debt (+)

Deutsche Post DHL Annual Report 2012

Divisions

Outlook

A.35 Key figures by operating division

A.36 Domestic mail communication market,

business customers, 2012

A.37 Domestic dialogue

marketing market, 2012

A.38 Domestic press services

market, 2012

A.39 Domestic parcel market, 2012

A.40 international mail market ( outbound), 2012 54

A.41 Mail Communication: volumes

A.42 Dialogue Marketing: volumes

A.43 Parcel germany: volumes

A.44 Mail international: volumes

A.45 european international express market,

2011: top 4

A.46 the americas international express

market, 2011: top 4

A.47 asia Pacific international express market,

2011: top 4

A.48 EXPRESS: revenue by product

A.49 EXPRESS: volumes by product

A.50 air freight market, 2011: top 4

A.51 ocean freight market, 2011: top 4

A.52 european road transport
market, 2011: top 5

A.53 global Forwarding: revenue

A.54 global Forwarding: volumes

A.55 logistics and value-added services

along the supply chain

A.56 Contract logistics market, 2011: top 10

A.57 SUPPLY CHAIN: revenue by sector, 2012

A.58 SUPPLY CHAIN: revenue by region, 2012

Non-Financial Performance Indicators

A.59 number of employees

A.60 employees by region, 2012

A.61 staff costs and social security benefits

A.62 traineeships, Deutsche Post DHl,

worldwide

A.63 idea management

A.64 gender distribution in management, 2012

A.65 Work-life balance

A.66 illness rate

A.67 occupational safety

A.68 CO 2 emissions, 2012
A.69 Fuel and energy consumption

A.70 Procurement expenses, 2012

A.71 brands and business units

A.72 Monte Carlo simulation

A.73 opportunity and risk management process 86

A.74 strategic approaches

A.75 strategic priorities by division

A.76 global economy: growth forecast

Corporate governance

B.01 Members of the supervisory board

B.02 Committees of the supervisory board

B.03 Mandates held by the board

of Management

B.04 Mandates held by the supervisory board

104

115

118

B.05 remuneration paid to the group board

of Management in 2012: cash components 128

B.06 remuneration paid to the group board

of Management in 2012: share-based
component with long-term incentive
effect

128

B.07 remuneration paid to the group board

of Management in 2011: cash components 129

B.08 remuneration paid to the group board

of Management in 2011: share-based
component with long-term incentive
effect

B.09 Pension commitments under the previous

system in financial year 2012: individual
breakdown

B.10 Pension commitments under the previous
system in the previous year (2011):
individual breakdown

129

130

B.11 board of Management pension commit-

ments under the new system in financial
year 2012: individual breakdown

131

B.12 board of Management pension commit-

ments under the new system in the previ-
ous year (2011): individual breakdown

B.13 remuneration paid to supervisory board

members in 2012

B.14 Variable remuneration paid to

supervisory board members for 2010

B.15 remuneration paid to supervisory

board members in 2011

Consolidated Financial statements

C.01

income statement

C.02 statement of Comprehensive income

C.03 balance sheet

C.04 Cash Flow statement

C.05 statement of Changes in equity

Further information

D.01 Deutsche Post DHl around the world

D.02 Key figures 2005 to 2012

131

132

133

134

137

138

139

140

141

220

222

219

loCations

D.01 Deutsche Post DHL around the world 1

Americas

antigua and barbuda

Chile

argentina

aruba

bahamas

barbados

belize

bermuda

bolivia

brazil

british Virgin islands

Canada

Cayman islands

Colombia

Costa rica

Dominican republic

Dutch antilles

ecuador

el salvador

guatemala

Haiti

Honduras

Jamaica

Martinique

Mexico

nicaragua

Panama

Paraguay

Peru

Puerto rico

st lucia

Europe

albania

austria

belgium

bosnia and Herzegovina

bulgaria

Croatia

Cyprus

trinidad and tobago

Czech republic

uruguay

usa

Venezuela

Denmark

estonia

Finland

France

germany

greece

Hungary

iceland

ireland

italy

latvia

lithuania

luxembourg

Macedonia

Malta

netherlands

norway

Poland

Portugal

romania

russia

serbia

slovakia

slovenia

spain

sweden

switzerland

ukraine

united Kingdom

1 Countries according to the list of shareholdings, which can be accessed on the website

www.dp-dhl.com/en/investors.html.

220

Deutsche Post DHL Annual Report 2012

D.01 Deutsche Post DHL around the world 1

Middle East and Africa

algeria

angola

bahrain

benin

botswana

burkina Faso

Cameroon

Central african republic

Chad

Democratic republic
of Congo

egypt

ethiopia

gabon

gambia

ghana

guinea

iran

iraq

israel

ivory Coast

Jordan

Kenya

Kuwait

lebanon

lesotho

liberia

Madagascar

Malawi

Mali

Mauretania

Mauritius

Morocco

Mozambique

namibia

niger

nigeria

oman

Qatar

republic of Congo

republic of equatorial
guinea

réunion

saudi arabia

senegal

Further Information
Locations

Asia Pacific

australia

bangladesh

Malaysia

nepal

brunei Darussalam

new Caledonia

sierra leone

south africa

swaziland

tanzania

togo

turkey

uganda

Cambodia

China

east timor

Fiji

united arab emirates

French Polynesia

Yemen

Zambia

Zimbabwe

india

indonesia

Japan

Kazakhstan

laos

Macau

new Zealand

Pakistan

Papua new guinea

Philippines

singapore

south Korea

sri lanka

taiwan

thailand

Vietnam

1 Countries according to the list of shareholdings, which can be accessed on the website

www.dp-dhl.com/en/investors.html.

Deutsche Post DHL Annual Report 2012

221

Multi-Year reVieW

D.02 Key figures 2005 to 2012

€ m

Revenue

MAIL

EXPRESS

LOGISTICS

GLOBAL FORWARDING, FREIGHT

SUPPLY CHAIN

FINANCIAL SERVICES

SERVICES

Divisions total

2005
adjusted

2006
adjusted

2007
adjusted

2008
adjusted

2009
adjusted

2010
adjusted

2011
adjusted

2012

12,878

16,831

9,933

–

7,089

3,874

15,290

13,463

24,405

–

9,593

2,201

14,569

13,874

–

12,959

14,317

–

14,393

13,637

–

14,179

13,718

–

13,912

9,917

–

11,243

12,183

–

13,913

11,111

–

14,341

13,061

–

13,973

11,691

–

15,118

13,223

–

13,972

12,778

–

15,666

14,340

–

50,605

64,952

55,719

55,927

47,255

52,426

54,005

56,756

Corporate Center / other (until 2006: Consolidation;
until 2007: Corporate Center / other and Consolidation)

Consolidation

Total (continuing operations)

Discontinued operations

Profit / loss from operating activities (EBIT)

– 6,011

– 4,407

–1,676

–

44,594

60,545

–

54,043

10,335

MAIL

EXPRESS

LOGISTICS

GLOBAL FORWARDING, FREIGHT

SUPPLY CHAIN

FINANCIAL SERVICES

SERVICES

Divisions total

Corporate Center / other (until 2006: Consolidation;
until 2007: Corporate Center / other and Consolidation)

Consolidation

Total (continuing operations)

Discontinued operations

2,030

2,094

–23

346

–

863

679

3,895

–131

–

288

751

–

1,004

–229

3,908

–36

–

3,764

3,872

–

– 557

–

2,133

1,060

–393

– 966

– 871

1,782

–3,235

54,474

11,226

2,179

–2,194

–

362

– 920

–

1,527

–2,581

46,201

1,634

1,302

–2,340

51,388

–

1,260

–2,436

52,829

–

1,203

–2,447

55,512

–

1,391

–790

–

174

–216

–

1,120

1,107

497

–

383

231

–

916

–

440

362

–

1,051

1,108

–

512

416

–

1,976

–272

–

409

577

–

2,690

– 573

559

2,231

2,825

3,087

Consolidated net profit / loss for the period

2,448

2,282

1,873

–1,979

Cash flow / investments / depreciation, amortisation
and impairment losses

total cash flow from operating activities

total cash flow from investing activities

total cash flow from financing activities

investments

Depreciation, amortisation and impairment losses

Assets and capital structure

non-current assets

Current assets

equity (excluding non-controlling interests)

non-controlling interests

Current and non-current provisions

Current and non-current liabilities 1

Total assets

3,624

– 5,052

–1,288

6,176

1,961

3,922

–2,697

– 865

4,066

1,771

5,151

–1,053

–1,787

2,343

2,196

1,939

– 441

–1,468

3,169

2,662

25,223

26,074

25,764

20,517

147,417

191,624

209,656

242,447

10,624

1,791

12,161

19,371

11,220

2,732

14,233

20,850

11,035

2,778

12,276

21,544

7,826

2,026

10,836

242,276

172,640

217,698

235,420

262,964

–328

231

–24

693

– 584

–2,710

1,676

1,444

1,620

22,022

12,716

8,176

9,677

16,788

34,738

–395

–1

1,835

–

–389

2,436

–

– 420

–2

2,665

–

2,630

1,266

1,780

1,927

–1,651

1,276

1,296

24,493

13,270

10,511

185

9,427

17,640

37,763

2,371

–1,129

–1,547

1,880

1,274

21,225

17,183

11,009

190

9,008

18,201

38,408

–203

–1,697

1,199

2,032

1,339

21,832

12,289

11,951

213

6,306

15,651

34,121

222

Deutsche Post DHL Annual Report 2012

Further Information
Multi-Year Review

Employees / staff costs
(from 2007: continuing operations)

total number of employees
(headcount including trainees)

Full-time equivalents

2005
adjusted

2006
adjusted

2007
adjusted

2008
adjusted

2009

2010

2011

2012

as at
31 Dec.

502,545

520,112

512,147

512,536

477,280

467,088

471,654

473,626

455,115

463,350

453,626

451,515

424,686

418,946

423,502

428,129

average number of employees (headcount)

393,463

507,641

500,252

511,292

488,518

464,471

467,188

472,321

staff costs

staff cost ratio 2

Key figures revenue / income / assets
and capital structure

return on sales 3

return on equity (ROE) before taxes 4

return on assets 5

tax rate 6

equity ratio 7

net debt (+) / net liquidity (–) (Postbank at equity) 8

net gearing (Postbank at equity) 9

Dynamic gearing (Postbank at equity) 10

Key stock data

(Diluted) earnings per share 11

Cash flow per share 11, 12

Dividend distribution

Payout ratio (distribution to consolidated net profit)

Dividend per share

Dividend yield (based on year-end closing price)

(Diluted) price / earnings ratio 14

€ m

years

€

€ m

€

14,337

18,616

17,169

18,389

17,021

16,609

16,730

17,770

32.2

30.7

31.8

33.8

36.8

32.3

31.7

32.0

8.4

28.7

2.3

19.8

7.2

4,193

28.1

2.4

1.99

3.23

836

37.4

0.70

3.4

10.3

6.4

21.6

2.0

19.7

6.4

3,083

21.4

1.4

1.60

3.28

903

47.1

0.75

3.3

14.3

3.9

8.6

0.9

14.0

5.9

2,858

20.4

1.0

1.15

4.27

1,087

78.6

0.90

3.8

20.4

–1.8

– 9.0

– 0.4

–

3.7

0.5

3.0

0.2

5.4

23.8

3.6

29.8

5.1

6.9

28.3

2,466

–1,690

–1,382

23.7

0.7

–1.40

1.60

725

–

0.60

5.0

– 8.5

–25.7

–1.4

0.53

– 0.48

725

112.6

0.60

4.4

25.5

–14.8

– 0.7

2.10

1.59

786

30.9

0.65

5.1

6.0

4.6

15.2

6.4

23.7

29.2

– 938

– 9.1

– 0.4

0.96

1.96

846

72.7

0.70

5.9

12.4

4.8

19.2

7.3

20.5

35.6

1,952

13.8

– 9.6

1.32

– 0.17

846 13

51.0

0.70 13

4.2

12.6

number of shares carrying dividend rights

millions

1,193.9

1,204.0

1,208.2

1,209.0

Year-end closing price

€

20.48

22.84

23.51

11.91

13.49

12.70

11.88

16.60

1 excluding liabilities from financial services.

2 staff costs / revenue.

3 EBIT / revenue.

4 Profit before income taxes / average equity (including non-controlling interests).

5 EBIT / average

total assets.
current financial assets and long-term deposits. From 2006: excluding financial liabilities to minority shareholders of Williams lea. From 2008:

7 equity (including non-controlling interests) / total assets.

6 income taxes / profit before income taxes.

8 2005: Financial liabilities excluding cash and cash equivalents,

group Management report, page 49.

9 net debt / net debt and equity (including non-controlling interests).

10 net debt / cash flow from operating activities.

11 the weighted average number of shares for the period was used

for the calculation.

12 Cash flow from operating activities.

13 Proposal.

14 Year-end closing price / (diluted) earnings per share.

Deutsche Post DHL Annual Report 2012

223

ContaCts

Contacts

Investor Relations

tel.: + 49 (0) 228 182-6 36 36
Fax: + 49 (0) 228 182-6 31 99
E-mail: ir @ deutschepost.de

Press office

tel.: + 49 (0) 228 182-99 44
Fax: + 49 (0) 228 182-98 80
E-mail: pressestelle @ deutschepost.de

Ordering a copy of the Annual Report

External

E-mail: ir @ deutschepost.de

dp-dhl.com/en/investors.html

Internal

get and DHL Webshop
Mat. no. 675-602-339

Publication

English translation

Published on 12 March 2013.

Deutsche Post Corporate language services et al.

the english version of the annual report 2012 of Deutsche Post DHl
constitutes a translation of the original german version.
only the german version is legally binding, insofar as this does not
conflict with legal provisions in other countries.

224

Deutsche Post DHL Annual Report 2012

22 mm

200 + 12 mm

04 eVents

FinanCial CalenDar

2013

interiM rePort JanuarY to MarCH 2013

2013 annual general Meeting (FranKFurt aM Main)

DiViDenD PaYMent

interiM rePort JanuarY to June 2013

14 MaY 2013

29 MaY 2013

30 MaY 2013

6 august 2013

interiM rePort JanuarY to sePteMber 2013

12 noVeMber 2013

2014

annual rePort 2013

interiM rePort JanuarY to MarCH 2014

2014 annual general Meeting (FranKFurt aM Main)

DiViDenD PaYMent

interiM rePort JanuarY to June 2014

12 MarCH 2014

15 MaY 2014

27 MaY 2014

28 MaY 2014

5 august 2014

interiM rePort JanuarY to sePteMber 2014

12 noVeMber 2014

inVestor eVents 1

Citi’s annual West Coast sYMPosiuM (san FranCisCo)

Citi Pan-euroPean business serViCes ConFerenCe (lonDon)

DeutsCHe banK aCCess gerMan, sWiss & austrian ConFerenCe (FranKFurt aM Main)

boFa Ml transPort & leisure ConFerenCe (lonDon)

WolFe traHan & Co. global transPortation ConFerenCe (neW YorK)

golDMan saCHs business serViCes ConFerenCe (lonDon)

DaVY transPortation & logistiCs ConFerenCe (lonDon)

ubs best oF gerManY ConFerenCe (neW YorK)

golDMan saCHs / berenberg banK gerMan CorPorate ConFerenCe (MuniCH)

baaDer inVestMent ConFerenCe (MuniCH)

1 Further dates, updates as well as information on live webcasts

dp-dhl.com/en/investors.html.

13 – 14 MarCH 2013

22 MarCH 2013

15 MaY 2013

22 MaY 2013

22 – 23 MaY 2013

25 June 2013

26 June 2013

16 – 17 sePteMber 2013

24 sePteMber 2013

25 sePteMber 2013

200 + 12 mm

22 mm

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germany

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