Deutsche Post AG
Annual Report 2014

Plain-text annual report

2014 annual report WHEN YOU THINK OF LOGISTICS 2 0 1 4 A n n u a l R e p o r t Deutsche Post AG Headquarters Investor relations 53250 Bonn Germany dpdhl.com WE WANT YOU TO THINK OF US. 2 — 11 THINK DEUTSCHE POST DHL WE WANT YOU TO THINK OF US. 2 — 11 THINK DEUTSCHE POST DHL Contents 1 THINK DEUTSCHE POST DHL Wherever, whatever, whenever and however you want to send or receive an item. 2 — 11 12 — 15 TO OUR SHAREHOLDERS “Ten reasons why I’m proud of Deutsche Post DHL Group.” Dr Frank Appel Chief Executive Officer BOARD OF MANAGEMENT 16 — 17 OUR BUSINESS I — II The postal service for Germany. The logistics company for the world. SELECTED KEY FIGURES 18 Cross-references Websites Deutsche Post DHL Group — 2014 Annual Report A GROUP MANAGEMENT REPORT 19 — 102 21 General Information 42 Report on Economic Position 70 Deutsche Post Shares 73 Non-Financial Figures 85 Post-Balance-Sheet Date Events 86 Opportunities and Risks 97 Expected Developments B CORPORATE GOVERNANCE 105 Report of the Supervisory Board 109 Supervisory Board 110 Mandates 111 Corporate Governance Report C CONSOLIDATED FINANCIAL STATEMENTS 133 Income Statement 134 Statement of Comprehensive Income 135 Balance Sheet 136 Cash Flow Statement 137 Statement of Changes in Equity 138 213 Responsibility Statement 214 Independent Auditor’s Report Notes to the Consolidated Financial Statements 103 — 130 131 — 214 D FURTHER INFORMATION 215 — 224 217 Index 218 Glossary 219 Graphs and Tables 220 Locations 222 Multi-Year Review 224 Contacts 224 Publication Service 224 Financial Calendar 2 NO MATTER HOW MUCH YOU WANT Online shoppers look forward to receiving their new purchases quickly. That’s why DHL delivers orders six days a week. Once collected from the retailer, DHL processes the items directly. Parcels sent via DHL generally arrive at your door on the very next workday. Deutsche Post DHL Group — 2014 Annual Report 3 AND WHAT INTERESTS YOU The Track & Trace service, available via the DHL app or website, allows you to check the status of your item at any time, and with our parcel notification and preferred-day services you can receive free notification of the delivery date via text message or e-mail and select the day on which you wish to receive your parcel. THINK ONLINE Deutsche Post DHL Group — 2014 Annual Report 4 WHERE YOU ARE In Germany, people can send and receive parcels day and night at 2,750 Packstations in over 1,600 cities and communities – that’s more than 280,000 parcel compartments. The first Packstations are also already being installed in other European countries. THINK FLEXIBLE Deutsche Post DHL Group — 2014 Annual Report 5 AND WHEN YOU HAVE TIME The online supermarket Allyouneed.com allows you to shop conveniently online and have fresh groceries delivered to your door. At no extra charge, you can choose to have DHL’s courier service deliver your order right away or in selectable time slots in the evening on the same day. Deutsche Post DHL Group — 2014 Annual Report 6 ON WHOM YOU CAN RELY DHL is the Official Logistics Partner of Canada-based Cirque du Soleil, globally known for its spectacular and breath- taking live performances. DHL provides event logistics support for the world- touring live shows, assisting with trans- port between event locations as well as many other requirements. Deutsche Post DHL Group — 2014 Annual Report 7 THINK SPECIALISED AND WHICH GOALS YOU ARE PURSUING Formula E stands for sustainable techno logies, teamwork and innovation. DHL not only transports the electric racing cars, its environmentally friendly logistics solutions also take care of all the associated equipment. The series is made up of nine races over ten months. Deutsche Post DHL Group — 2014 Annual Report 8 THINK GLOBAL WHETHER YOU LOVE THE COUNTRY Deutsche Post DHL Group operates in more than 220 countries and territories, and more than 480,000 employees work for us around the world. This global network offers you customised logistics solutions no matter where you are in the world. Deutsche Post DHL Group — 2014 Annual Report 9 OR CALL A MEGACITY HOME Growing cities and emerging markets require new logistics solutions. DHL is investing constantly in the network, adding, for instance, new facilities in the Middle East and North Africa region. Deutsche Post DHL Group — 2014 Annual Report 10 10 NO MATTER HOW URGENT IT MIGHT BE DHL is looking into ways to deliver urgent items quickly and reliably in inner cities. In New York, Los Angeles and London, we offer a helicopter service to deliver time-critical documents, primarily for bank customers. Deutsche Post DHL Group — 2014 Annual Report 11 11 THINK INNOVATIVE AND WHAT THE FUTURE MIGHT BRING In the autumn of 2014, on the island of Juist which lies off the North Sea coast of Germany, DHL launched a globally unique test project. The DHL Parcelcopter is the first unmanned aircraft to take flight in line operations, delivering parcels from the mainland to a chemist on the island as part of an express and emergency supply service. Deutsche Post DHL Group — 2014 Annual Report 12 DR FRANK APPEL Chief Executive Officer Deutsche Post DHL Group — 2014 Annual Report To our Shareholders 13 “Ten reasons why I’m proud of Deutsche Post DHL Group.” DR FRANK APPEL 1 WE CAN LOOK BACK PROUDLY OVER A RICH HISTORY. The first postal services in Germany were introduced 525 years ago. With DHL Express we created the international express business nearly 50 years ago. Around 200 years ago Danzas − which became DHL Global Forwarding, Freight − laid the cornerstone of the modern freight forwarding business. Moreover, our DHL Supply Chain division has redefined logistics and developed innovative approaches for supply chains time and again. This history not only demonstrates that we have tradition of which we can be proud, but also that we rise to new challenges – often assuming the role of the initiator of change ourselves. 2 WE HAVE THE COURAGE TO DO THE RIGHT THING AT THE RIGHT TIME. Change demands strength and can sometimes also be painful. I remember our retraction from the US domestic express business in 2009 only too well. Today, we continue to face many challenges. For years, our Mail business has been experiencing a structural shift towards digital communication. Falling mail volumes and rising costs require new solutions. Our Supply Chain business is being reorganised to take better advantage of our size. In our Global Forwarding business unit, we are in the midst of a fundamental transformation. With our strategic project, New Forwarding Environment, we are redefining how we work – and are, once again, more than ready to do what has to be done to secure our competitiveness and profitability for the long term. 3 WE HAVE A SOUND CORPORATE STRATEGY. The title of this annual report is intrinsic to our strategy: when people think logistics, we want them to think Deutsche Post DHL Group. It’s an ambitious goal. Our “Strategy 2020: Focus.Connect.Grow.” underscores our goal of becoming the company that defines the logistics industry. In recent years we have made enormous strides as we work towards becoming the provider of choice for customers, the employer of choice for our staff and an attractive investment for shareholders. We aim to build on these successes and continue to grow. Increasing digitalisation, booming e-commerce and momentum in the emerging countries number amongst the most important drivers of our business. Deutsche Post DHL Group — 2014 Annual Report 14 4 WE HAVE UNPARALLELED CAPABILITIES. We are the number one provider of mail and parcel services in Germany and among the top providers for leading air and ocean freight logistics. DHL Express is the world’s most international business, while our Supply Chain business is the largest provider of third-party logistics solutions globally. We are who we are as a result of our dedication and commitment. 5 WE HAVE A GREAT CUSTOMER VALUE PROPOSITION. We invest in our network and expand it where transport volumes are increasing. Our aim is to be internationally renowned not only as a highly customer-centric company but also as leaders in quality. The fact that customer satisfaction with our products and services is continuously rising in all divisions shows that we are achieving this goal. Our mail transit times and parcel business are amongst the best in Europe. Furthermore, the Net Promoter Approach allows DHL customers to rate our services immediately, which, in turn, makes it possible for us to continuously turn feedback into improvements. 6 WE HAVE PIONEERING IDEAS. Another strength of Deutsche Post DHL Group is our tremendous willingness to innovate. In the Post - eCommerce - Parcel division, this is evident in our E-POST products, parcel recipient services, our own online shopping portal and the parcelcopter. In the Express division, we have developed the Certified International Specialist training programme for our employees − and will now launch the initiative throughout the Group. In the Global Forwarding, Freight division, we expanded our portfolio of multimodal and temperature-controlled transport, whilst in the Supply Chain division, our focus remains on developing innovative services for key sectors such as Life Sciences & Healthcare. Our innovations are more than just new ideas. To us, innovation is also about being willing to change things and continuously improve the way we work. 7 WE ARE CONSTANTLY IMPROVING. For years now, establishing the First Choice methodology of continuous improvement within our organisation has been part of corporate strategy. Beyond its tools and methodologies, the First Choice Way epitomises our ambitious goal of striving for improvement every day. 8 WE DELIVER GOOD RESULTS. Deutsche Post DHL Group reached the targets it had set for financial year 2014. Although the global economy only registered cautious growth overall, the Group’s revenue, EBIT and operating cash flow all increased. The German parcel business and the inter national express business continued to generate dynamic growth. Earnings in the Supply Chain division likewise benefited from a high level of new business and continuing restructuring Deutsche Post DHL Group — 2014 Annual Report To our Shareholders 15 programmes, whereas margin pressure and transformation costs had a noticeable impact on the Global Forwarding, Freight division. Overall, we achieved positive results and our shareholders should benefit from this. At the Annual General Meeting we shall propose a dividend of €0.85 per share for 2014. Forecasts for 2015 indicate that the global economy will continue to experience regional variations and only demonstrate moderate growth on the whole. We expect consolidated EBIT to reach €3.05 billion to €3.20 billion in financial year 2015. The Post - eCommerce - Parcel division is likely to contribute at least €1.3 billion to this figure. Compared with the previous year, we expect an additional improvement in overall earnings to €2.1 billion to €2.25 billion in the DHL divisions. The Corporate Center / Other result is projected to remain at around €−0.35 billion. The earnings forecast that we presented for 2016 remains unchanged. “We reached the targets we set for 2014.” 9 WE HAVE COMMITTED PEOPLE. More than 480,000 people work for Deutsche Post DHL Group around the world. That makes us one of the largest employers and trainers – a responsibility of which I am more than conscious. For this reason, I am all the more pleased that it’s not only our customers who are increasingly satisfied with our performance, it’s also our employees. We systematically survey our employees across the entire Group on an annual basis. During the past six years, favourable answers to the key performance indicator, Employee Engagement, has risen from 61 % to 72 %. Our employees are not only committed to their workplace, but to their commu- nities as well. The high number of participants in our annual Global Volunteer Day demonstrates their deep commitment to voluntary work. It is also wonderful to see our employees donate to help their colleagues in need. 10 WE SERVE A GREATER PURPOSE. Everything we do brings people closer together − through mail and parcel deliveries, express shipments, goods transported by road, rail, air and ocean, and the warehouses we operate. We connect people, and in doing so, improve their lives. This is our commitment – no more and no less. Indeed, it’s one of the many reasons why I’m proud of Deutsche Post DHL Group. Deutsche Post DHL Group — 2014 Annual Report 16 From left to right: KEN ALLEN Express Born in 1955 Member since February 2009 Appointed until February 2017 JÜRGEN GERDES Post - eCommerce - Parcel Born in 1964 Member since July 2007 Appointed until June 2020 MELANIE KREIS Human Resources Born in 1971 Member since October 2014 Appointed until October 2017 JOHN GILBERT Supply Chain Born in 1963 Member since March 2014 Appointed until March 2017 DR FRANK APPEL Chief Executive Officer (from 2 July 2014 until 30 October 2014 additionally in charge of Human Resources) Born in 1961 Member since November 2002, CEO since February 2008 Appointed until October 2017 LAWRENCE ROSEN Finance, Global Business Services Born in 1957 Member since September 2009 Appointed until August 2017 ROGER CROOK Global Forwarding, Freight Born in 1957 Member since March 2011 Appointed until March 2019 Left the company during the reporting year: BRUCE EDWARDS Supply Chain Born in 1955 Member from March 2008 until 10 March 2014 ANGELA TITZRATH Human Resources Born in 1966 Member from May 2012 until 1 July 2014 Deutsche Post DHL Group — 2014 Annual Report Board of Management 17 Deutsche Post DHL Group — 2014 Annual Report I OUR BUSINESS Deutsche Post is Europe’s largest mail services operator and market leader in the German mail and parcel market. Its  port folio ranges from mail and parcel delivery to secure electronic communication and dialogue marketing for private and business customers. The postal service for Germany. Post - eCommerce - Parcel BUSINESS UNITS AND PRODUCTS Post Mail products Advertising mail Press products Import/export Philately Postbus eCommerce - Parcel Domestic parcel services Cross-border shipment of goods Fulfilment services Special services CUSTOMERS 40.6 million households 3.7 million business customers 2.0 million retail outlet customers per day NETWORK IN  GERMANY 82 mail centres 33 parcel centres 2,750 Packstations Around 29,000 retail outlets / points of sale About 64 million letters per  working day More than 3.4 million parcels per working day OUR APPS A large number of the services we offer in Germany and, to some extent, in other domestic markets, are also accessible via mobile devices. Post Mobil E-POST SIMSme MEIN PAKET Das Magazin DHL Paket Mein Paket Allyouneed The coach service for Germany In the first year of oper- ation, around 60 Postbus coaches have travelled more than 12.4 million kilometres. They connect over 60 destinations across Germany. We rely primarily on quality, convenience and safety as well as on an attractive line network. Tägliche Post digital empfangen Rechnungen mit zwei Klicks bezahlen Sich im Internet ausweisen „Verbindet, was mein Leben einfacher macht.“ Sicher online kommunizieren Online auf Dokumente zugreifen und organisieren Nutzen Sie epost.de E-Post organisiert, denkt mit, erledigt. Vereinfacht Ihr Leben, damit mehr Zeit für die wirklich wichtigen Dinge bleibt. Jetzt registrieren unter epost.de. NEW CAMPAIGN FOR E-POST With E-POST, communication processes become digital, easier, faster and more cost efficient – personally and professionally. Together E-POSTBRIEF, digitisation solutions, end-to-end encryption, hybrid delivery and value-added services optimally cover the requirements of all customer groups. OUR BUSINESS II DHL is the leading global brand in the logistics industry. DHL’s family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, international express, road, air and ocean transport to industrial supply chain management. The logistics company for the world. Express PRODUCTS Time Definite Same Day Day Definite REGIONS Europe Americas Asia Pacific MEA (Middle East and Africa) NETWORK More than 220 countries and territories More than 500 airports 3 main global hubs More than 45,000 Service Points More than 250 dedicated aeroplanes 32,800 vehicles 2.5 million customers LOGISTICS NEWSROOM www.logistics-newsroom.com Global Forwarding, Freight Supply Chain BUSINESS UNITS AND PRODUCTS Global Forwarding Air freight Ocean freight Industrial projects Freight Full truckload Part truckload Less than truckload Intermodal transport REGIONS Global Forwarding More than 150 countries and territories Freight More than 50 countries in Europe, the CIS, the Middle East, North  Africa and the USA LOCATIONS Global Forwarding More than 850 branches Freight More than 180 branches BUSINESS UNITS AND PRODUCTS Supply Chain Warehousing Distribution Managed transport Value-added services Supply Chain management and  consulting Williams Lea Marketing Solutions Office Document Solutions Customer Correspondence Management REGIONS North America Latin America Asia Pacific United Kingdom & Ireland Mainland Europe, Middle East, Africa DHL BLOG www.delivering- tomorrow.com Deutsche Post DHL Group — 2014 Annual Report 18 01 SELECTED KEY FIGURES EBIT +3.5% Profit from operating activities. 2014: €2,965 million (previous year, adjusted: €2,865 million) CONSOLIDATED NET PROFIT FOR THE PERIOD 2014 2013 €2,071 million €2,091 million After deduction of non-controlling interests. EARNINGS PER SHARE 2014 2013 Basic earnings per share. € 1.71 € 1.73 DIVIDEND PER SHARE 2014 €0.85 1 €0.80 2013 1 Proposal. Revenue Profit from operating activities (EBIT) Return on sales 2 EBIT after asset charge (EAC) Consolidated net profit for the period 3 Free cash flow Net debt 4 Return on equity before taxes Earnings per share 5 Dividend per share Number of employees 7 1 Note 4. 2 EBIT / revenue. 3 After deduction of non-controlling interests. 4 Calculation 5 Basic earnings per share. 6 Proposal. 7 Headcount at the end of the year, including trainees. Group Management Report, page 60. EMPLOYEES 488,824 Headcount at the end of 2014. (Previous year, adjusted: 479,690) REVENUE 2014 €56,630 MILLIOn (Previous year, adjusted: €54,912 million) RETURN ON SALES 2014 5.2% (Previous year: 5.2%) 2013 adjusted 1 2014 + / – % Q 4 2013 adjusted 1 Q 4 2014 + / – % € m € m % € m € m € m € m % € € 54,912 56,630 2,865 2,965 5.2 1,501 2,091 1,669 1,499 26.7 1.73 0.80 5.2 1,551 2,071 1,345 1,499 26.3 1.71 0.85 6 479,690 488,824 3.1 3.5 – 3.3 –1.0 –19.4 0.0 – 14,450 15,365 888 6.1 – 772 905 5.9 – 640 1,128 1,114 – – – – 6.3 1.9 – – –17.1 –1.2 – – –1.2 0.64 0.53 –17.2 6.3 1.9 – – – – – – 19 — 102 GROUP MANAGEMENT REPORT AA GROUP MANAGEMENT REPORTGROUP MANAGEMENT REPORT 21 GENERAL INFORMATION Business model and organisation 21 24 Business units and market positions 30 Objectives and strategies 35 Group management 37 Disclosures required by takeover law 41 41 Remuneration of the Board of Management and the Supervisory Board Research and development 42 REPORT ON ECONOMIC POSITION 42 Overall Board of Management assessment of the economic position 42 43 47 47 50 59 Net assets 61 Forecast / actual comparison Economic parameters Significant events Results of operations Financial position Business performance in the divisions 70 DEUTSCHE POST SHARES 73 NON-FINANCIAL FIGURES 73 77 78 80 81 84 Employees Health and safety Corporate responsibility Procurement Customers and quality Brands 85 POST-BALANCE-SHEET DATE EVENTS 86 OPPORTUNITIES AND RISKS 86 Overall Board of Management assessment of opportunity and risk situation 86 Opportunity and risk management processes Categories of opportunities and risks 90 97 EXPECTED DEVELOPMENTS 97 Overall Board of Management assessment of the future economic position 97 97 98 100 101 102 Development of further indicators relevant for internal management Forecast period Future organisation Future economic parameters Revenue and earnings forecast Expected financial position AGroup Management Report — GeneraL InForMa TIon — Business model and organisation 21 GENERAL INFORMATION Deutsche Post DHL Group is the world’s leading mail and logistics services provider. The Deutsche Post and DHL corporate brands represent a one-of-a-kind portfolio of logistics (DHL) and communications (Deutsche Post) services. We provide our customers with both easy-to-use standardised products as well as innovative and tailored solutions ranging from dialogue marketing to industrial supply chains. More than 480,000 employees in over 220 countries and territories form a global network focused on service, quality and sustain- ability. With programmes in the areas of environmental protection, disaster management and education, we are committed to social responsibility. Business model and organisation Four operating divisions Deutsche Post AG is a listed corporation domiciled in Bonn, Germany. The Group is organised into four operating divisions, each of which is under the control of its own divisional headquarters and subdivided into business units for reporting purposes. We are the only provider of universal postal services in Germany. Our Post - eCommerce - Parcel division handles both domestic and international mail and we are specialists in dialogue marketing, nationwide press distribution services and all the elec- tronic services associated with mail delivery. Outside Germany, we also offer domestic parcel services in other markets and we are constantly expanding our portfolio of cross-border parcel and goods shipping services. Our Express division offers time-definite courier and express services to business and private customers in more than 220 countries and territories, the most compre- hensive network in the world. Our Global Forwarding, Freight division handles the transport of goods by rail, road, air and sea, with services extending from standardised container transport to highly specialised end-to-end solutions for industrial projects and solutions tailored to specific sectors. Our Supply Chain division delivers customised logistics solutions to its customers based on globally standardised modular components including warehousing, transport and value-added services. Moreover, through Williams Lea, we offer specialised Busi- ness Process Outsourcing (BPO) and marketing communications solutions tailored to customers’ needs. We consolidate the internal services that support the entire Group, including Finance, IT, Procurement and Legal, in our Global Business Services (GBS). This allows us to make even more efficient use of our resources whilst reacting flexibly to the rapidly changing demands of our business and our customers. Group management functions are centralised in the Corporate Center. Glossary, page 218 Deutsche Post DHL Group — 2014 Annual Report 22 A.01 organisational structure of Deutsche Post DHL Group Corporate Center Finance, Global Business Services Board member • Lawrence Rosen Functions • Corporate Accounting & Controlling • Corporate Finance • Global Business Services: Procure- ment, Real Estate, Finance Operations, Legal Services etc. • Investor Relations • Corporate Audit & Security • Taxes Human resources Board member • Melanie Kreis Post - eCommerce - Parcel Board member • Jürgen Gerdes Functions • Corporate HR Germany • Corporate HR Business units • Post • eCommerce - Standards & Programs Parcel • Corporate HR International • HR Post - eCommerce - Parcel • HR Express • HR Global Forwarding, Freight • HR Supply Chain • HR Finance, GBS, CSI, CC CEO Board member • Dr Frank Appel Functions • Board Services • Corporate First Choice • Corporate Legal • Customer Solutions & Innovation • Corporate Office • Corporate Development • Corporate Executives • Corporate Heritage & Industry Associations • Corporate Communications & Responsibility • Corporate Public Policy & Regulation Management Divisions Global Forwarding, Freight Board member • Roger Crook Business units • Global Forwarding • Freight Supply Chain Board member • John Gilbert Business units • Supply Chain • Williams Lea express Board member • Ken Allen regions • Europe • Americas • Asia Pacific • MEA (Middle East and Africa) Changes in Board of Management On 11 March 2014, the Supervisory Board appointed John Gilbert as Board Member responsible for the Supply Chain division. He succeeded Bruce Edwards, who stepped down from the Board of Management on 10 March 2014 but continued to act in an advisory capacity for the company until his retirement on 30 September 2014. Angela Titzrath resigned from the Board of Management on 2 July 2014. On 31 Oc- tober 2014, Melanie Kreis was appointed as Board Member for Human Resources and as Labour Director. In the interim period, Chief Executive Officer Dr Frank Appel assumed the corresponding responsibilities in a dual role. organisation in the board departments for Post - eCommerce - Parcel and Human resources adjusted At the beginning of 2014, parts of the domestic parcel business outside Germany were consolidated in the Mail division, which was renamed Post - eCommerce - Parcel (PeP) as part of the Group’s strategic development. This business was previously part of the Express and Global Forwarding, Freight divisions. The Human Resources board department was reorganised effective 1 October 2014 in line with Strategy 2020. It now comprises the following corporate departments: Corporate HR Germany, Corporate HR Standards & Programs and Corporate HR Inter national. The divisional HR functions and the HR Finance, GBS, CSI and CC func- tion continue to report to the Board member for Human Resources. The Corporate Executives corporate department was assigned to the board department of the Chief Executive Officer. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — GeneraL InForMa TIon — Business model and organisation 23 a presence that spans the globe Deutsche Post DHL Group operates around the world. The map shows our most import- ant locations. Table A.02 provides an overview of market volumes in key regions. Our market Further information, page 220 f. shares are detailed in the business units and market positions chapter. Page 24 ff. A.02 Market volumes 1 Global Air freight (2013): 25m tonnes 2 Ocean freight (2013): 34m TEU s 3 Contract logistics (2013): €168bn 4 International express market (2013): €20bn 5 Germany Mail communication (2014): €4.6bn 6 Dialogue marketing (2014): €17.0bn 6 Parcel (2014): €8.8bn 6 americas europe Middle east / africa asia Pacific Air freight (2013): 6.4m tonnes 2 Ocean freight (2013): 6.2m TEU s 3 Contract logistics (2013): €49.7bn 4 International express market (2013): €7.2bn 5 Air freight (2013): 4.5m tonnes 2 Air freight (2013): 1.4m tonnes 2 Ocean freight (2013): 2.7m TEU s 3 Contract logistics (2013): €4.8bn 4 Ocean freight (2013): 5.1m TEU s 3 Contract logistics (2013): €61.7bn 4 International express market (2013): €6.0bn 5 Road transport (2013): €165bn 7 Air freight (2013): 12.4m tonnes 2 Ocean freight (2013): 19.9m TEU s 3 Contract logistics (2013): €51.9bn 4 International express market (2013): €6.5bn 5 1 Regional volumes do not add up to global volumes due to rounding. 2 Data based solely on export freight tonnes. Source: Copyright © IHS, 2014. All rights reserved. 3 Twenty-foot equivalent units; estimated part of overall market controlled by forwarders. Data based solely on export freight tonnes. Source: Copyright © IHS, 2014. All rights reserved. 4 Source: Transport Intelligence. 5 Includes express product Time Definite International. Country base: America, Europe, Asia Pacific, AE, SA, ZA (Global); BR, CA, CL, CO, CR, GT, MX, PA, PE, US (Americas); AT, DE, DK, ES, FR, IT, nL, RU, TR, UK (Europe); Cn, HK, In, JP, KR, SG (Asia Pacific). Source: Market Intelligence, 2014, annual reports and desk research. 6 Company estimates. 7 Country base: AT, BE, CZ, DE, DK, ES, FI, FR, HU, IT, nL, nO, PL, PT, SE, SI, SK, UK. Source: MI Study DHL 2014 (based upon Eurostat, financial publications, IHS Global Insight. Deutsche Post DHL Group — 2014 Annual Report 24 A.03 Domestic mail communication market, business customers, 2014 Market volume: €4.6 billion 35.5 % Competition Business units and market positions POST - ECOMMERCE - PARCEL DIVISION The postal service for Germany As Europe’s largest postal company, we deliver about 64 million letters every working day in Germany. We offer all types of products and services to both private and business customers, ranging from physical, hybrid and electronic letters and merchandise to special services such as cash on delivery, registered mail and insured items. Our E-POST product provides a secure, confidential and reliable platform for electronic communi- cation. It allows companies, public authorities and private individuals to send secure communications whilst reducing processing costs. In the reporting year, the domestic market for business communications was approx imately €4.6 billion (previous year: €4.5 billion). In order to accurately reflect actual market conditions, we look at the competition-relevant business customer mar- ket and include those companies that provide services to business customers, i. e., both competitors with end customers as well as consolidators who offer partial services. At 64.5 %, our market share declined slightly compared with the prior year (64.7 %). As at 1 January 2014, we raised the price of standard letters from €0.58 to €0.60. The prices for registered and forwarded mail were also increased. 64.5 % Deutsche Post Targeted and cross-media advertising Source: company estimate. A.04 Domestic dialogue marketing  market, 2014 Market volume: €17.0 billion 13.0 % Deutsche Post 87.0 % Competition Source: company estimate. Our portfolio of dialogue marketing products allows advertisers to reach specific cus- tomer target groups. We offer end-to-end services – from address management to conception and creation, to print, shipment, response management and performance evaluation. Dialogue marketing is cross-media, personalised and automated. Dialogue campaigns can be managed entirely automatically so that digital and physical items reach recipients during the same period of time. Our digital services allow companies to determine their target groups by analysing the visitors to their websites or online shops. The German dialogue marketing market comprises advertising mail along with telephone and e-mail marketing. In 2014, this market shrank by 1 % to a volume of €17.0 billion. Advertisers in industries such as retail have decreased or restructured their expenditures. The insolvencies of the publishing house Weltbild and the do-it-yourself chain Max Bahr were also felt. Our share of this highly fragmented market increased slightly to 13.0 % (previous year: 12.8 %). In the reporting year, we raised the price of our Infopost product for the first time in 18 years. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — GeneraL InForMa TIon — Business units and market positions 25 A.05 International mail market (outbound), 2014 Market volume: €6.4 billion 15.1 % DHL 84.9 % Competition Source: company estimate. A.06 Domestic parcel market, 2014 Market volume: €8.8 billion 43.0 % DHL 57.0 % Competition Source: company estimate. Sending mail and parcels internationally We carry mail and lightweight merchandise shipments across borders and provide in- ternational dialogue marketing services. We offer international shipping services for business customers in key European mail markets and by offering innovative products we set ourselves apart from the competition. For example, we are developing inter- national shipping solutions for consumers (B2C) in the growing e-commerce sector. Our port folio also comprises consulting and services for all physical and digital dia- logue marketing needs. Furthermore, we offer physical, hybrid and electronic written communications for international business customers. Customers outside Germany benefit from our expertise and experience in order to do business successfully in the German market. The global market volume for outbound international mail was approximately €6.4 billion in 2014 (previous year: €6.7 billion). The decline in lightweight letters and press products could only be compensated for in part by the increase in heavier items. Our market share declined to 15.1 % compared with the previous year. Worldwide portfolio of parcel and e-commerce services At around 29,000 parcel acceptance points in Germany, we offer many innovative par- cel services via over 13,000 retail outlets, 12,000 Paketshops, 2,750 Packstations and around 1,000 Paketboxes. Our customers can choose whether they wish to receive their parcels in the evening, on the same day or even as soon as possible. The new parcel boxes allow parcels to be securely sent and received from home around the clock. We help our business customers to grow their online retail businesses. Our shopping por- tal, MeinPaket.de, provides small and medium-sized retailers with an additional sales channel. On request, we can even cover the entire logistics chain through to returns management. We are  developing the online food retailing segment at our online super- market, Allyouneed.com, and our 2-Man-Handling offers a solution for delivering furniture ordered online. The German parcel market volume totalled around €8.8 billion in 2014 (previous year: €8.2 billion). We expanded our market share to 43.0 % (previous year: 42.3 %). In the future, we intend to offer the experience we have gained in e-commerce in Germany to many important markets around the world. In Europe, we have, to this end, already connected more than 1,000 Paketshops, planned Packstations and introduced six-day delivery in the Netherlands. Outside Europe, the well-established business of Blue Dart Express in India will provide a foundation for further e-commerce services in Asia. In the United States, we are increasingly developing into a service provider for the e-commerce industry. We have expanded the existing shipping routes in and out of the most important international markets, for example, from Germany, the United Kingdom and the United States to China. Deutsche Post DHL Group — 2014 Annual Report 26 Glossary, page 218 EXPRESS DIVISION Leading provider of international express services In the Express division, we transport urgent documents and goods reliably and on time from door to door. Our network spans more than 220 countries and territories, in which some 80,000 employees provide services to more than 2.5 million customers. As a global network operator that applies standardised processes, we are constantly optimis- ing our service to keep our customer commitments and respond specifically to custom- ers’ wishes. All of this makes us the leading provider of international express services. International time-definite shipments are our core business Our main product is Time Definite International (TDI), which offers pre-defined deliv- ery services. We also provide industry-specific services to complement this product. Our Medical Express transport solution, which is tailored specifically to customers in the Life Sciences & Healthcare sector, for example, offers various types of thermal packaging for temperature-controlled, chilled and frozen content. These shipments are specially monitored due to their sensitive nature. Collect and Return is used predominantly by customers in high-tech industries. Technical products are collected from the user, taken in for repairs and then returned. our virtual airline As an express service provider, we operate a global network consisting of several airlines, some of which we own 100 %. With an annual average of 3.4 million transported tonnes, our virtual airline is one of the leading international air freight carriers. The combination of our own and purchased capacities, which include varied terms of contract, allows us to respond flexibly to fluctuating demand. We do not enter into long-term capacity obligations until our demand for cargo space exceeds the existing offering. We use the available cargo space for our main product TDI for long-term freight contracts – block space agreements – and we sell temporary excess capacity on the air freight market. The largest buyer of this is the DHL Global Forwarding business unit. In the reporting year we launched further initiatives to renew our fleet. In Europe and the United States in particular, we are replacing aircraft that have reached the end of their life cycle with newer aircraft which are more efficient and have higher capacity. Market leadership in international express business extended We succeeded again in extending our leading market position in the international express business: at 34 % (previous year: 33 %), we were well ahead of the competition in 2013. In financial year 2014, the international express business continued to benefit from e-commerce and the growing importance of small and medium-sized enterprises in international trade. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — GeneraL InForMa TIon — Business units and market positions 27 expanding the network in the europe region With a market share of 41 % (previous year: 40 %) in 2013, we were the leading provider of international express shipments in the Europe region. In the reporting year, we com- pleted the first construction stage of the expansion of our hub in Leipzig. We are also investing in our network in the UK: by 2016 we plan to expand our East Midlands hub as well as locations in Manchester and Heathrow, amongst others. Strengthening market presence in the americas region In the Americas region, we succeeded in strengthening our market presence. In 2013, our market share rose one percentage point to 18 %. This positive development vali- dates our decision to continue investing in the expansion and automation of our hub in Cincinnati. We have also expanded our business in Mexico and strengthened our position as the leading logistics service provider in the region with additional invest- ments in our main hubs and locations. Supporting growth in asia With a market share of 44 % (previous year: 42 %) in the Asia Pacific region, we were able to further expand our leading position in the international express market in 2013. In response to rising demand, the second half of 2014 saw us break ground for our fourth gateway in Tokyo, which will increase our capacity and enhance the standard of our services. In addition, since November 2014 we have offered new intra-Asian flights that connect Thailand, Vietnam, Malaysia and Hong Kong. In doing so, we are responding to the growing business needs of our customers in these areas and reducing delivery times. reliable partner in the MEA region Business in the MEA (Middle East and Africa) region developed positively in the reporting year. The political unrest in the Middle East, central and eastern Africa and the Ebola outbreak present on-going challenges. Whilst ensuring the safety of our employees and adhering to legal requirements, we nevertheless maintained our opera- tions and proved ourselves to be a reliable partner to our customers. Volume growth requires continued investment in our network. New facilities in Saudi Arabia doubled our capacity to serve the region. In Dubai we completed the region’s largest express service centre. This supports the expansion of trade relations between both Saudi Arabia and the United Arab Emirates and their most important partners such as China, Japan and the United States. In Egypt, we shall be offering customs clearance services for the first time. In the Sub-Saharan Africa region we increased our presence in the reporting year to well over 3,500 service points. Our position there as an established logistics service provider is also evident in the fact that relief organisations are repeatedly using us as a partner for transport to crisis areas. A.07 european international express market, 2013:1, 2 top 4 Market volume: €6.0 billion 10 % FedEx 12 % TnT 25 % UPS 41 % DHL 1 Includes the TDI express product. 2 Country base: AT, DE, DK, ES, FR, IT, nL, RU, TR, UK. Source: Market Intelligence 2014, annual reports and desk research. A.08 americas international express market, 2013:1, 2 top 4 Market volume: €7.2 billion 1 % TnT 18 % DHL 32 % UPS 46 % FedEx 1 Includes the TDI express product. 2 Country base: BR, CA, CL, CO, CR, GT, MX, PA, PE, US. Source: Market Intelligence 2014, annual reports and desk research. A.09 asia Pacific international express market, 2013:1, 2 top 4 Market volume: €6.5 billion 4 % TnT 11 % UPS 20 % FedEx 44 % DHL 1 Includes the TDI express product. 2 Country base: Cn, HK, In, JP, KR, SG. Source: Market Intelligence 2014, annual reports and desk research. Deutsche Post DHL Group — 2014 Annual Report 28 GLOBAL FORWARDING, FREIGHT DIVISION A.10 air freight market, 2013: top 4 The air, ocean and road freight forwarder The Global Forwarding and Freight business units are responsible for air, ocean and road freight transport within the Group. Our freight forwarding services not only include standardised transports but also multimodal and sector-specific solutions as well as individualised industrial projects. Our business model is very asset-light, as it is based on the brokerage of transport services between our customers and freight carriers. Our global presence ensures net- work optimisation and the ability to meet the increasing demand for efficient routing and multimodal transports. The leader in a revived air freight market The global air freight market grew in 2014, whereby volumes increased more signifi- cantly than capacities. According to IATA, the global airline industry association, world- wide freight tonne kilometres flown during the reporting year increased by 4.5 %. As airlines brought more wide-body passenger aircraft into service, air freight rates saw a decline in the first half of the year. In contrast, freighter capacities as a proportion of overall capacities decreased to 37.6 % in the reporting year (previous year: 38.5 %), as major freight carriers deployed their freighter aircraft more carefully. This situation, in conjunction with a strong increase in demand, resulted in increased pressure on capacity buying rates in the second half of the year. After transporting 2.2 million export freight tonnes in the previous year, we remained the air freight market leader in 2014. ocean freight market experiences surplus capacities and volatile freight rates In the international ocean freight market, ocean carriers have put many new, larger vessels into operation in recent years. Nevertheless, freight carriers have successfully limited the effective supply increase – either by adjusting travel speeds, blank sailings or capacity reallocations. Although ocean carriers have implemented higher freight rates, they were unable to improve their profitability. As a result, market freight rates remained very volatile, above all on the important container routes between Asia and Europe. After transporting 2.8 million twenty-foot equivalent units in the previous year, we remained the second-largest provider of ocean freight services in the reporting year. Slight growth in european road freight market The European road freight market grew slightly in 2014, with estimates between around 0.5 % and 2.5 % (previous year: –1 % to 1 %). The primary reason for this development was above all the stabilised macroeconomic environment in Europe in the first half of the year. Nevertheless, the market remains highly competitive. Due to our successful service portfolio, DHL was able to slightly outperform market growth in the Freight business unit. Thousand tonnes 1 825 Panalpina 1,092 DB Schenker 1,134 Kuehne + Nagel 2,215 DHL 1 Data based solely on export freight tonnes. Source: annual reports, publications and  company estimates. A.11 ocean freight market, 2013: top 4 Thousand TEU s 1 1,495 Panalpina 1,891 DB Schenker 2,807 DHL 3,578 Kuehne + Nagel 1 Twenty-foot equivalent units. Source: annual reports, publications and  company estimates. A.12 european road transport market, 2013: top 5 Market volume: €165 billion 1, 2 1.2 % Kuehne + Nagel 1.8 % Dachser 1.9 % DSV 2.6 % DHL 3.6 % DB Schenker 1 Country base: total for 18 European countries, excluding bulk and specialities transport. 2 2012 and 2013 figures have been adjusted with respect to the MI study 2013 using current price information. Source: MI Study DHL 2014 (based on Eurostat, financial publications, IHS Global Insight). Deutsche Post DHL Group — 2014 Annual Report Group Management Report — GeneraL InForMa TIon — Business units and market positions 29 SUPPLY CHAIN DIVISION Customer-centric outsourcing solutions in two business units The Supply Chain division comprises the two business units Supply Chain and Williams  Lea. As the world’s leading contract logistics provider, DHL creates a competitive advantage for its customers in the supply chain business by delivering customised logistics solutions based on globally standardised modular components including warehousing, transportation and value-added services. In the Williams Lea business unit, we offer solutions for digital and document workflow, business support services, communications and publishing, brand and marketing services as well as optimised flow of information. Contract logistics for a complex global marketplace A highly complex, intertwined and rapidly changing global marketplace is the source of unprecedented change for the supply chain industry and its customers. Stand-alone warehousing and transportation operations cannot adequately respond to the fast pace of business change and growing interconnectedness created by global commerce. Our core business in Supply Chain comprises increasingly integrated logistics solutions that combine value-added and management services with traditional fulfilment and dis- tribution offerings. Planning, sourcing, vendor management, production, packaging, repairs, returns and recycling are the new norm in contract logistics solutions. Through the global standardisation and innovation of offerings such as service logistics, DHL’s Supply Chain business will further solidify its already strong leadership position in global contract logistics. A.13 Logistics and value-added services along the entire supply chain raw materials Inbound transport Production flows outbound transport Warehousing Distribution returns DHL Supply Chain Services 1 2 3 4 5 6 1 Plan – Laying the foundation for an efficient supply chain 3 Make – Supporting product 5 Deliver – Getting it where it manufacturing needs to be A.14 Contract logistics market, 2013: top 10 2 Source – Getting the materials 4 Store & Customise – Getting it 6 return – Bringing it back for repair Market volume: €168 billion at the time required ready to sell or when it’s not needed Strategic market growth for increased market share DHL remains the global market leader in contract logistics, with a market share of 8 % (2013) and operations in more than 50 countries. The market is highly fragmented: the top ten players only account for around 21 % of an estimated €168 billion market. We lead the market in our key regions of North America, Europe and Asia Pacific and also enjoy a very strong position in rapidly growing markets such as Brazil, India, China and Mexico. We continue to make significant investments into infrastructure and talent in these four key markets, strengthening local capabilities for growth. 1 % Sankyu Inc 1 % DB Schenker Logistics 1 % UPS 1 % Norbert Dentressangle 1 % Rhenus AG 1 % SnCF Geodis 2 % Hitachi 2 % CEVA 2 % Kuehne + Nagel 8 % DHL Source: Transport Intelligence; figures estimated for Rhenus AG and UPS; exchange rates: as at July 2014. Deutsche Post DHL Group — 2014 Annual Report 30 Glossary, page 218 Emerging markets increasingly offer growth opportunities for more advanced integrated logistics solutions as a result of growing consumerism and an increasing demand for complex logistics solutions, above all for global e-commerce. Our global scale, standardised value-added services and local knowledge give us a strong position in emerging markets. Industry expertise in key sectors Customers value the innovation derived from our breadth of experience and depth of knowledge in Automotive, Life Sciences & Healthcare, Technology, Consumer, Retail, Engineering & Manufacturing, Energy and Chemicals. Specialised sector solutions with a global focus on Life Sciences & Healthcare, Tech- nology and Automotive will allow us to capitalise on market opportunities and accel- erate growth. The Life Sciences & Healthcare sector is increasingly outsourcing components of its supply chains in response to cost and consolidation pressure. To meet our customers’ demands, we have developed solutions to comply with the high regulatory requirements of this growth industry including direct and temperature-controlled transport. Demand for service logistics and a variety of value-added services is increasing in the Technology sector, creating business opportunities in both mature and emerging markets. In our Automotive focus sector, production is shifting increasingly to emerging markets such as China, India and Brazil, in which we already have a strong presence and targeted invest- ment plans. Management services such as lead logistics provider (LLP) provide sustainable growth opportunities in this highly competitive outsourcing sector. Objectives and strategies CORPORATE STRATEGY Strategy 2015 implemented successfully Customers and quality, page 81 ff. Employees, page 73 Earnings, page 47 ff. Since 2009, our Strategy 2015 has formed the Group-wide framework within which we pursue three goals: we want to become the provider of choice for customers, the employer of choice for our staff and an attractive investment for shareholders. Further- more, we are committed to social responsibility. In the reporting year, we again made important progress towards these goals. This is also reflected in customer satisfaction rates, the results of our annual Employee Opinion Survey as well as the development of key financial figures. Therefore, we feel it is the right time to set the course for future growth and set the stage for further long-term success. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — GeneraL InForMa TIon — Business units and market positions — Objectives and strategies 31 Introducing Strategy 2020: Focus.Connect.Grow. Announced in April 2014, “Strategy 2020: Focus.Connect.Grow.” underscores Deutsche Post DHL Group’s goal of becoming the company that defines the logistics industry. We have outlined our strategic priorities for the coming years, providing fresh impetus and at the same time continuing on the path we forged with Strategy 2015. We aim to build on these successes and further accelerate our growth. As a result of the timely preparations we undertook to accommodate changes in the markets and customer needs, our company is equipped to benefit from the numerous opportunities that exist. Some of the most important factors for our business in the future will be increasing digitalisation, accelerated growth in the e-commerce segment and the momentum in developing and emerging countries. Strategy 2020 sets priorities for our investments and actions: Focus: We concentrate on our core mail and logistics business and continue to pursue our goal of being the provider, employer and investment of choice. We view Deutsche Post DHL Group as a family of divisions, each focused on a well defined market segment. All the while, these divisions are unified through a common understanding of customer needs and linked by Group-wide service units. The divisions work together where it makes sense. Connect: We are further increasing connectivity within our organisation in order to deliver consistent, first-class service to our customers. A central component of this is Certified, our Group-wide initiative that enables all employees to gain specific skills and knowledge relevant to their roles. It builds upon the Certified International Specialist programme developed by our Express division and aims to certify each and every one of our employees. In addition, we are developing Group-wide co-operation platforms and processes, for example, operational processes and resources, increased digitalisation and leadership development. Grow: Our Grow pillar encompasses our growth plans, most specifically in e-com- merce and emerging markets. We aim to expand our successful parcel business in Germany and to export its successful model to other countries, both in terms of domestic parcel delivery as well as in other e-commerce-related services. Emerging markets also represent a priority focus. Our general aim is to increase our presence where the long-term growth potential is greatest. By 2020 we shall significantly increase our presence in emerging markets, with the goal of 30 % of Group revenue coming from these economies by the year 2020. During the coming years we shall develop and assess further initiatives intended to accelerate our company’s organic growth. Our strategy is designed to establish a unique market presence by the year 2020 – both geographically and in terms of our portfolios’ performance. Our aim is to be  internationally renowned not only as a highly customer-centric company but also as quality leaders. When people think logistics, we want them to think Deutsche Post DHL Group. Deutsche Post DHL Group — 2014 Annual Report 32 STRATEGY AND GOALS OF THE DIVISIONS Strategic priorities of the divisions The priorities of the operating divisions are anchored in the divisional business strategies. Here, too, our focus is on strengthening our profitability. A.15 Strategic priorities by division Post - eCommerce - Parcel Moderately increase EBIT through improved efficiency and investments in the growing parcel business. Mail and parcel strategy express Growing continuously with the TDI product and improving service, whilst optimally utilising the network and increasing yield. Focus Global Forwarding, Freight Introducing an optimised operating model and growing sustainably in the difficult market environment. Good to Great Supply Chain Define the industry globally through standardised, cost-efficient, high-quality and innovative solutions. Focus.Connect.Grow. Post - eCommerce - Parcel division In line with Strategy 2020, we see four main drivers for the future success of our business. Designing a market-based cost structure: To achieve this goal, we are adapting our networks to changing market conditions and shipment structures. We are also cutting costs wherever possible and sensible, whilst investing in innovation and growth areas. Furthermore, we want to further increase the quality of our products and protect the environment in the process. Our Parcel 2012 Production Concept has made our sorting and transport more efficient and thereby lowered costs. Providing the highest quality to our customers: We want to offer our customers the best service at all times, at the highest level of quality and at reasonable prices. To this end, we are modernising the sorting equipment and IT architecture in our mail network on an on-going basis. We are investing in our parcel network and continually adapting it to increasing volumes. Our goal is to also deliver 95 % of all parcels sent in Germany to customers the next day. We not only operate by far the largest network of fixed- location retail outlets in Germany, we also offer recipient services that make it considerably easier for our customers to ship and receive parcels. Furthermore, we are expanding our suc- cessful co-operation with retailers, particularly by way of our Paketshops. Motivating our workforce and keeping them informed: The key to high quality and high performance is happy and dedicated employees. That’s why we not only equip our work- force with state-of-the-art tools, provide mail carriers with e-bikes and e-trikes, offer counselling on health issues and, at some locations, make childcare available – we also offer wages that are clearly above those paid by our competitors. Furthermore, we have succeeded in creating more jobs. Dialogue with our employees is particularly import- ant, which is why management regularly holds a variety of events to personally inform around 18,000 employees about the current priorities and drivers of our business. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — GeneraL InForMa TIon — Objectives and strategies 33 Tapping into new online and offline markets: We are taking advantage of our expertise in physical communications to offer effective digital communications. The internet is making it increasingly easy for customers to access our services, allowing them to cal- culate and purchase postage and also locate retail outlets and Packstations online and by mobile device. We are also investing in future growth areas in all our businesses: beyond our E-POST product, we are a leading provider of target-group marketing in digital media, provide advertisers with consistent, cross-media targeting and are the first parcel delivery service in Germany to operate its own shopping portals. By acquiring Allyouneed.com we have established an online supermarket, where together with retail customers we are now piloting same-day food delivery. At MeinPaket.de we offer one of the largest online marketplaces in Germany and we have also taken our expertise in transport and network management into the recently deregulated German coach market with the Postbus. As part of our Strategy 2020, we are working intensively to inter- nationalise the eCommerce - Parcel business unit. In a number of new markets, we in- tend to go beyond delivery services to offer domestic value-added e-commerce services. EXPRESS division In line with our strategic programme “Focus”, we have expanded our business, increased our market share and strengthened our margins in recent years. In the reporting year, our focus was on merging all areas to respond more flexibly and effectively to customer requirements and changing economic parameters in the future. This will save costs and enable a more rapid exchange of best practices. Managing revenue and costs: Our return on sales rises when growing volumes lead to economies of scale in the network, innovation and automation improve productiv- ity and costs are strictly managed. We minimise indirect costs through simplified and standardised processes. For example, we are streamlining our IT system architecture step-by-step whilst paying particular attention to adherence to global standards and quality requirements. Structuring sales and prices: Using global campaigns, we specifically target small and medium-sized businesses, which could benefit the most from increasing export. We concentrate upon items whose size and weight optimally match our network and thereby create economies of scale. In terms of our pricing policy, we encourage global co- ordination and discipline. At the same time we also work to continuously improve our customer approach. Our Insanely Customer Centric Culture programme is intended to resolve problems more quickly and meet customer expectations more effectively. Managing the network: Most of our costs are attributable to the air and ground net- work. We replace aeroplanes with newer, more efficient, and thus more cost-effective air- craft. We sell available cargo space to freight and forwarding companies, especially DHL Global Forwarding, improving our network utilisation and reducing costs in the process. On the ground, we are automating and standardising processes. For example, vehicles are equipped by default with shelves and can be loaded directly from the conveyor belt. We also plan our pickup and delivery routes to maximise time and cost savings. Deutsche Post DHL Group — 2014 Annual Report Customers and quality, page 82 34 Motivating our workforce: Our proven Certified International Specialist (CIS) train- ing programme ensures that our employees have the requisite knowledge of the inter- national express business at their disposal. Training is carried out in each function as well as on a cross-functional basis delivered by our own employees, some of whom are executives. This adds to mutual understanding whilst reinforcing a team atmosphere and loyalty within the division. The modules under the Certified International Manager (CIM) umbrella are for managers and are intended to strengthen the unified leadership culture within the division. We want to sustainedly motivate our employees around the world. Systematic and continuous recognition of outstanding performance is one way of contributing to this. GLOBAL FORWARDING, FREIGHT division With our global product offering in air and ocean freight as well as in overland transport, we aim to achieve growth that exceeds the market average and consolidate our leading position. To achieve this goal, we are continuously expanding our product and service portfolio and improving our internal processes. expanding product and service portfolio: In the Global Forwarding business unit, we are expanding the geographical coverage of our multimodal transport services, for example, in Asia. Our offering covers the production and commercial centres of Shang- hai and Suzhou in northern China, and the western city of Chengdu, which is one of the main distribution centres and a hub for the high-tech sector and the automobile industry. Since the beginning of 2014, we have offered the first temperature-controlled rail service between China and Europe. Our new Railconnect service allows companies of all sizes to better manage their inventory flows by dispatching shipments in smaller consignments. In the overland transport business, our daily Eurapid service provides fast, reliable and day-definite deliveries to Europe’s major markets. The number of par- ticipating terminals doubled in the reporting year from 25 to 50. Simplifying and standardising processes: With our strategic project New Forwarding Environ ment (NFE), we are gradually introducing a forward-looking operating model with efficient processes and state-of-the-art IT systems, which is intended to under- pin our position as industry leader. NFE will allow us to manage our processes better, standardise products and offer modular services. In future we intend to have a globally harmonised and unified organisation with dedicated customer service, which will allow customers to benefit from shorter response times. The new structure is also better tailored to the needs of our customers’ products and ultimately delivers targeted, item- specific information. We are increasing the transparency and quality of data for sales volumes, customer figures, capacities, operations and freight. In the reporting year, NFE was put into operation in additional countries. We intend to implement it throughout the entire Global Forwarding business unit. SUPPLY CHAIN division We intend to define our industry globally through standardised, cost-efficient, high- quality and innovative solutions. To achieve this whilst increasing our profitability, we reviewed our business in the reporting year and defined a strategic framework with nine initiatives and four supporting activities. In line with our Group strategy, our approach is built on the three pillars of “Focus”, “Connect” and “Grow”. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — GeneraL InForMa TIon — Objectives and strategies — Group management 35 Our Focus agenda is aimed at increasing our efficiency and quality through stand- ardisation and reducing complexity. We intend to adopt best-in-class operating stand- ards and roll them out worldwide. We also aim to establish a globally harmonised process to enable innovative and customer-centric solutions. By applying First Choice methodology and our best-practice solutions, we expect to improve our operational performance. The Connect pillar is about connecting our people and processes to achieve efficiency gains on a global scale. A lean management structure and the use of shared service centres will improve our cost structure and establish industry-wide best-in-class functions. To accompany these organisational changes, we are training our staff using the Certified Supply Chain Specialist (CSCS) programme which is based upon a proven approach that was applied successfully by the Express division. Finally, the Grow pillar focuses on shifting our portfolio to address those market segments that offer the most potential for higher profitability and stronger growth. The inclusion of more value-added services in our portfolio will help drive this shift. Likewise, a pivot towards global business models for key sectors, such as Life Science & Healthcare, will help accelerate future growth. Group management FINANCIAL PERFORMANCE INDICATORS Impact on management compensation Deutsche Post DHL Group uses both financial and non-financial performance indicators in its management of the Group. The monthly, quarterly and annual changes in these indicators are compared with the data from the prior year as well as the data indicated in the plan to assist in making management decisions. The year-to-year changes in financial and non-financial performance metrics portrayed here are also relevant for calculating management remuneration. The Group’s financial performance indicators are intended to preserve a balance between profitability, efficient use of resources and sufficient liquidity. The performance of these indicators in the reporting year is described in the Report on economic position. Page 42 ff. Profit from operating activities measures earnings power A.16 EBIT calculation The profitability of the Group’s operating divisions is measured as profit from operat- ing activities (EBIT). EBIT is calculated as revenue and other operating income minus materials expense and staff costs, depreciation, amortisation and impairment losses as well as other operating expenses and adding net income from investments accounted for using the equity method. Interest and other finance costs/other financial income are deducted from or added to net financial income/net finance costs. To be able to compare divisions, the return on sales is calculated as the ratio of EBIT to revenue. Revenue Other operating income Materials expense Staff costs Depreciation, amortisation and  impairment losses Other operating expenses Net income from investments accounted for using the equity method Profit from operating activities (EBIT) Deutsche Post DHL Group — 2014 Annual Report 36 A.17 EAC calculation EBIT after asset charge promotes efficient use of resources Since 2008, the Group has used EBIT after asset charge (EAC) as an additional key per- formance indicator. EAC is calculated by subtracting the cost of capital component, or asset charge, from EBIT. Making the asset charge a part of business decisions encourages all divisions to use resources efficiently and ensures that the operating business is geared towards increasing value sustainably whilst generating increasing cash flow. To calculate the asset charge, the net asset base is multiplied by the weighted average cost of capital (WACC). The asset charge calculation is performed each month so that fluctuations in the net asset base can also be taken into account during the year. All of our divisions use a standard calculation for the net asset base. The key com- ponents of operating assets are intangible assets, including goodwill, property, plant and equipment and net working capital. Operating provisions and operating liabilities are subtracted from operating assets. The Group’s WACC is defined as the weighted average net cost of interest-bearing liabilities and equity, taking into account company-specific risk factors in accordance with the Capital Asset Pricing Model. A standard WACC of 8.5 % is applied across the divisions and this figure also repre- sents the minimum target for projects and investments within the Group. The WACC is generally reviewed once annually using the current situation on the financial markets. However, the goal is not to match every short-term change but to reflect long-term trends. To ensure better comparability with previous years, the WACC was maintained at a constant level in 2014, compared to the previous years. ensuring sufficient liquidity Along with EBIT and EAC, cash flow is a further main performance metric used by the Group management. This performance metric is targeted at maintaining sufficient liquidity to cover all of the Group’s financial obligations from debt repayment and dividends, in addition to operating payment commitments and investments. Cash flow is calculated using the cash flow statement. Operating cash flow (OCF) includes items that are related directly to operating value creation. It is calculated by adjusting EBIT for changes in non-current assets (depreciation, amortisation and (rever- sals of) impair ment losses, net income/loss from disposals), other non-cash income and expense, dividends received, taxes paid, changes in provisions and other non-current assets and liabilities. Net working capital remains a driver for OCF. Effective manage- ment of net working capital is an important way for the Group to improve cash flow in the short to medium term. Free cash flow (FCF) is calculated on the basis of OCF by adding / subtracting the cash flows from capital expenditure, acquisitions and divesti- tures as well as net interest paid. Free cash flow is considered to be an indicator of how much cash is available to the company for dividend payments or the repayment of debt. Given its higher relevance for the Group’s management and other stakeholders, we shall use the Group FCF instead of OCF as financial Performance indicator from 2015 onwards. EBIT Asset charge = Net asset base × Weighted average cost of capital (WACC) EBIT after asset charge (EAC) A.18 net asset base calculation Operating assets • Intangible assets • Property, plant and equipment • Goodwill • Trade receivables ( included in net working capital) • Other non-current operating assets Operating liabilities • Operating provisions (not  including provisions for pensions and similar obligations) • Trade payables ( included in net  working capital) • Other non-current operating liabilities net asset base A.19 Calculation of free cash flow EBIT Depreciation, amortisation and  impairment losses Net income / loss from disposal of non-current assets Non-cash income and expense Change in provisions Change in other non-current assets and liabilities Dividends received Income taxes paid operating cash flow before changes in working capital (net  working capital) Changes in net working capital net cash from /used in operating activities (operating cash flow – OCF) Cash inflow /outflow arising from change in property, plant and equipment and intangible assets Cash inflow /outflow arising from acquisitions /divestitures Net interest paid Free cash flow (FCF) Deutsche Post DHL Group — 2014 Annual Report Group Management Report — GeneraL InForMa TIon — Group management — Disclosures required by takeover law 37 NON-FINANCIAL PERFORMANCE INDICATOR employee opinion Survey result as a management indicator Our annual worldwide Employee Opinion Survey shows us how we are perceived as a group from the perspective of our employees. We place particular significance on the survey’s indication of Employee Engagement and of how employees rate the leader- ship behaviour of their superiors. The Active Leadership indicator is thus used in the calculation of bonuses for our executives. The results of the Employee Opinion Survey carried out in the reporting year can be found in the Employees section. Page 73 Disclosures required by takeover law Disclosures required under sections 289 (4) and 315 (4) of the Handelsgesetzbuch (HGB – German Commercial Code) and explanatory report Composition of issued capital, voting rights and transfer of shares As at 31 December 2014, the company’s share capital totalled €1,211,180,262 and was composed of the same number of no-par value registered shares. Each share carries the same statutory rights and obligations and entitles the holder to one vote at the Annual General Meeting (AGM). No individual shareholder or group of shareholders is entitled to special rights, particularly rights granting powers of control. The exercise of voting rights and the transfer of shares are based on the general legal requirements and the company’s Articles of Association, which do not restrict either of these activities. Article 19 of the Articles of Association sets out the requirements that must be met in order to attend the AGM as a shareholder and exercise a voting right. Only persons entered in the share register shall be recognised as shareholders by the company. The Board of Management is not aware of any agreements between shareholders that would limit voting rights or the transfer of shares. Members of the Board of Management receive stock appreciation rights (SAR s) each year as a long-term remuneration component under the Long-Term Incentive Plan provided that they invest in each tranche of the plan, preferably in Deutsche Post AG shares but alternatively in cash. If a Board of Management member sells the shares included in their personal investment for the tranche or disposes of their personal cash investment before the scheduled waiting period of four years has expired, all SAR s from that tranche will be forfeited. As part of the Share Matching Scheme, participating Group executives are obligated to use a portion of their annual bonus to purchase shares in the company. According to the underlying terms, shares acquired under the scheme are subject to a four-year lock-up period. Shareholdings exceeding 10 % of voting rights KfW Bankengruppe (KfW), Frankfurt am Main, is our largest shareholder, holding around 21.0 % of the share capital. The Federal Republic of Germany holds an indirect stake in Deutsche Post AG via KfW. According to the notifications we have received pur- suant to sections 21 et seq. of the Wertpapierhandelsgesetz (WpHG – German Securities Trading Act), KfW and the Federal Republic of Germany are the only shareholders that own more than 10 % of the share capital, either directly or indirectly. Deutsche Post DHL Group — 2014 Annual Report 38 appointment and replacement of members of the Board of Management The members of the Board of Management are appointed and replaced in accordance with the relevant legal provisions (sections 84 and 85 of the Aktiengesetz (AktG – German Stock Corporation Act) and section 31 of the Mitbestimmungsgesetz (MitbestG – German Co-determination Act)). In accordance with section 84 of the AktG and section 31 of the MitbestG, appointments by the Supervisory Board shall be for a maximum term of five years. Re-appointment or extension of the term of office is permitted for a maximum of five years in each case. Article 6 of the Articles of Association stipulates that the Board of Management must have at least two members. Beyond that, the number of board members is determined by the Supervisory Board, which may also appoint a chairman and deputy chairman of the Board of Management. amendments to the articles of association In accordance with section 119 (1), number 5 and section 179 (1), sentence 1 of the AktG, amendments to the Articles of Association are adopted by resolution of the AGM. In accordance with article 21 (2) of the Articles of Association in conjunction with sections 179 (2) and 133 (1) of the AktG, such amendments generally require a simple majority of the votes cast and a simple majority of the share capital represented on the date of the resolution. In such instances where the law requires a greater majority for amend- ments to the Articles of Association, that majority is decisive. Under article 14 (7) of the Articles of Association, the Supervisory Board has the authority to resolve amendments to the Articles of Association in cases where the amendments affect only the wording. Board of Management authorisation, particularly regarding issue and buy-back of shares The Board of Management is authorised, subject to the consent of the Supervisory Board, to issue up to 237,835,612 new, no-par value registered shares on or before 28 May 2018 in exchange for cash and/or non-cash contributions and thereby increase the company’s share capital by up to €237,835,612.00 (Authorised Capital 2013, article 5 (2) of the Articles of Association). When new shares are issued on the basis of Authorised Capital 2013, the shareholders are entitled in principle to subscription rights. Such rights may only be disapplied subject to the requirements specified in article 5 (2) of the Articles of Association and subject to the consent of the Supervisory Board. Details may be found in article 5 (2) of the Articles of Association of the company. Authorised Capital 2013 is a financing and acquisition instrument in accordance with international standards that allows the company to increase equity quickly, flexibly and cost-effectively. The authorised capital is equivalent to less than 20 % of the share capital. Authorised Capital 2013, which originally amounted to €240 million, was used once in the amount of €656,915.00 and once in the amount of €1,507,473.00 in financial year 2014. An AGM resolution was passed on 25 May 2011 authorising the Board of Manage- ment, subject to the consent of the Supervisory Board, to issue bonds with warrants, convertible bonds and/or income bonds as well as profit participation certificates, or a combination thereof, in an aggregate principal amount of up to €1 billion, on one or more occasions until 24 May 2016, thereby granting options or conversion rights for up to 75 million shares having a total share in the share capital not to exceed €75 million. The aforementioned authorisation was utilised in the full amount in December 2012 by issuing a convertible bond in the aggregate principal amount of €1 billion. No shares were issued to the bond holders in financial year 2014. As at 31 Decem- ber 2014, the share capital was still increased on a contingent basis by up to €75 million Deutsche Post DHL Group — 2014 Annual Report Group Management Report — GeneraL InForMa TIon — Disclosures required by takeover law 39 in order to grant shares to the holders or creditors of the options, conversion rights or conversion obligations arising from the resolution of 25 May 2011 after exercise of their rights for the purpose of settling the entitlements related to the options or rights or fulfilling the conversion obligations (Contingent Capital 2011, article 5 (3) of the Articles of Association). An AGM resolution was passed on 29 May 2013 authorising the Board of Manage- ment, subject to the consent of the Supervisory Board, to issue bonds with warrants, convertible bonds and/or income bonds as well as profit participation certificates, or a combination thereof (hereinafter referred to collectively as “bonds”), in an aggregate principal amount of up to €1.5 billion, on one or more occasions until 28 May 2018, thereby granting options or conversion rights for up to 75 million shares with a total share in the share capital not exceeding €75 million. The bond conditions may also stipulate an obligation to exercise options or conversion rights or may entitle the com- pany to grant the bond holders or creditors shares in the company in lieu of payment of all or part of the sum of money owed, either at the time of maturity of the bonds or at another time. The share capital is increased on a contingent basis by up to €75 million in order to grant shares to the holders or creditors of the bonds after exercise of their options or conversion rights or to fulfil their option or conversion obligations, or to grant them shares in lieu of monetary payment (Contingent Capital 2013, article 5 (4) of the Articles of Association). When issuing bonds, subscription rights may only be disapplied subject to the terms of the aforementioned resolution and subject to the consent of the Supervisory Board. Further details may be found in the motion adopted by the AGM under agenda item 7 of the AGM of 29 May 2013. Authorisation to issue bonds is standard practice amongst publicly listed companies. This allows the company to finance its activities flexibly and promptly and gives it the financial leeway necessary to take advantage of favourable market conditions at short notice, for example by offering bonds with options or conversion rights, or conversion obligations on shares in the company as a consideration within the context of company mergers, and when acquiring companies or shareholdings in companies. To date, the Board of Management has not exercised this authority. An AGM resolution was passed on 27 May 2014 authorising the Board of Manage- ment to issue up to 40 million performance share units with pre-emptive subscription rights to a total of up to 40 million shares with a total share in the share capital not exceeding €40 million, subject to the provisions of the authorisation resolution, on or before 26 May 2019 to members of the management of entities in which the company is the majority shareholder and to executives of the company and the entities in which it is a majority shareholder. The performance share units may also be issued by entities in which the company is the majority shareholder with the consent of the Board of Management. The issue of shares arising from the subscription rights associated with the performance share units depends upon certain performance targets being met after expiry of a four-year waiting period, with it being possible to issue up to four shares for every six subscription rights granted, if and insofar as performance targets for the share price, which have been specified in detail, are met, and up to two shares if and insofar as certain outperformance targets based on the percentage change of the STOXX Europe 600 Index are met. The share capital is increased on a contingent basis by up to €40 mil- lion in order to grant shares in the company to the executives entitled to subscription rights, in accordance with the provisions of the authorisation resolution (Contingent Capital 2014, article 5 (5) of the Articles of Association). Further details may be found in the motion adopted by the AGM under agenda item 8 of the AGM of 27 May 2014. Deutsche Post DHL Group — 2014 Annual Report 40 The Performance Share Plan is intended to replace the programme established in 2006 to provide long-term incentive to executives by issuing stock appreciation rights (SAR s). Finally, the AGM of 27 May 2014 authorised the company to buy back shares on or before 26 May 2019 up to an amount not to exceed 10 % of the share capital existing as at the date of the resolution. Such authorisation is subject to the proviso that at no time should the shares thus acquired, together with the shares already held by the company, account for more than 10 % of the share capital. The shares may be purchased through the stock market, a public offer, a public call for offers of sale from the company’s share- holders or by some other means in accordance with section 53 a of the AktG. The shares purchased may be used for any legally permissible purpose. In addition to a sale via the stock exchange or by public offer to all shareholders, it is permitted in particular to use the shares with pre-emptive shareholder subscription rights disapplied in accordance with the provisions of the authorisation resolution or to call in the shares without an additional resolution of the Annual General Meeting. Further details may be found in the motion adopted by the AGM under agenda item 6 of the AGM of 27 May 2014. In addition to this, the AGM of 27 May 2014 also authorised the Board of Manage- ment, within the scope specified in agenda item 6, to acquire treasury shares, including through the use of derivatives. This is to occur by servicing options that, upon their exercise, require the company to acquire treasury shares (put options), by exercising options that, upon their exercise, grant the company the right to acquire treasury shares (call options), as a result of purchase agreements where there are more than two trading days between conclusion of the purchase agreement for Deutsche Post shares and ser- vicing by way of the delivery of Deutsche Post shares (forward purchases) or by servicing or exercising a combination of put options, call options and/or forward purchases. All share acquisitions using the aforementioned derivatives are limited to a maximum of 5 % of the share capital existing on the date of the resolution. The term of the individual derivatives may not exceed 18 months, must expire by no later than 26 May 2019 and be selected such that treasury shares may not be acquired by exercising the derivatives after 26 May 2019. Further details may be found in the motion adopted by the AGM under agenda item 7 of the AGM of 27 May 2014. It is standard business practice amongst publicly listed companies in Germany for the AGM to authorise the company to buy back shares. The authorisation to repurchase shares using derivatives is merely intended to supplement share buy-back as a tool and give the company the opportunity to structure share repurchase in an advantageous manner. Any public offer to acquire shares in the company is governed solely by law and the Articles of Association, including the provisions of the Wertpapiererwerbs- und Über- nahmegesetz (WpÜG – German Securities Acquisition and Takeover Act). The AGM has not authorised the Board of Management to undertake actions within its sphere of competence to block possible takeover bids. Significant agreements that are conditional upon a change of control following a takeover bid and agreements with members of the Board of Management or employees providing for compensation in the event of a change of control Deutsche Post AG took out a syndicated credit facility with a volume of €2 billion from a consortium of banks. If a change of control within the meaning of the contract occurs, each member of the bank consortium is entitled under certain conditions to cancel its share of the credit line as well as its share of outstanding loans and request repayment. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — GeneraL InForMa TIon — Disclosures required by takeover law — Remuneration of the Board of Management and the Supervisory Board — Research and development 41 The terms and conditions of the bonds issued under the Debt Issuance Programme established in March 2012 and of the convertible bond issued in December 2012 also contain change of control clauses. In case of a change of control within the meaning of the terms and conditions, creditors are, under certain conditions, granted the right to demand early redemption of the respective bonds. Furthermore, a framework agree- ment exists concerning the supply of fuel, based on which fuel in the value of a high double-digit million amount was obtained in the reporting year and which, in case of a change of control, grants the supplier the right to bring the business relationship to a close without notice. In the event of a change in control, any member of the Board of Management is entitled to resign their office for good cause within a period of six months following the change in control, after giving three months’ notice at the end of a given month, and to terminate their Board of Management contract (right to early termination). In the event the right to early termination is exercised or a Board of Management contract is terminated by mutual consent within nine months of the change of control, the Board of Management member is entitled to payment to compensate the remaining term of their Board of Management contract. Such payment is limited to the cap pursuant to the recommendation of No. 4.2.3 of the German Corporate Governance Code, with the specification outlined in the remuneration report. With respect to options from the Long-Term Incentive Plan, the Board of Management member will be treated as if the waiting period for all options had already expired upon cessation of the Board of Management contract. The options eligible for exercise may then be exercised within six months of cessation of the contract. With regard to the Share Matching Scheme for executives, the holding period for the shares will become invalid with immediate effect in the event of a change of control of the company. In any such case, the employer will be responsible for any tax disadvantages resulting from reduction of the holding period. Exempt from this are taxes normally incurred after the holding period. Remuneration of the Board of Management and the Supervisory Board The basic features of the remuneration system for the Board of Management and the Super visory Board are described in the Corporate Governance Report under Remuner- ation report. The latter also forms part of the Group Management Report. Corporate Governance, page 117 ff. Research and development As a service provider, the Group does not engage in research and development activ- ities in the narrower sense and therefore has no significant expenses to report in this connection. Deutsche Post DHL Group — 2014 Annual Report 42 REPORT ON ECONOMIC POSITION Overall Board of Management assessment of the economic position Group achieves annual targets Deutsche Post DHL Group reached the targets it had set for financial year 2014: the Group’s revenue, EBIT and operating cash flow all increased. The German parcel busi- ness in the Post - eCommerce - Parcel (PeP) division and the international business in the Express division continued to generate dynamic growth. Earnings in the Supply Chain division likewise benefited from a high level of new business and continuing restructuring programmes, whereas margin pressure and transformation costs had a noticeable impact on the Global Forwarding, Freight division. Capital expenditure in- creased to around €1.9 billion as planned. Operating cash flow registered a positive trend. The Group’s financial position remains solid on the whole in the opinion of the Board of Management. Forecast / actual comparison A.20 Forecast /actual comparison Targets 2014 results 2014 Targets 2015 EBIT • Group: €2.9 billion to €3.1 billion. • PeP division: around €1.3 billion 1. • DHL divisions: €2.0 billion to €2.2 billion 2. • Corporate Center /Other: better than €–0.4 billion. EBIT • Group: €2.97 billion. • PeP division: €1.30 billion. • DHL divisions: €2.02 billion. • Corporate Center /Other: €–0.35 billion. EBIT • Group: €3.05 billion to €3.20 billion. • PeP division: at least €1.3 billion. • DHL divisions: €2.1 billion to €2.25 billion. • Corporate Center /Other: around €–0.35 billion. EAC Will continue to develop positively and increase slightly. EAC €1,551 million (previous year: €1,501 million) 3. EAC Will continue to develop positively and increase slightly. Cash flow Net cash from operating activities will continue to develop positively and increase slightly. Cash flow Net cash from operating activities: €3,040 million (previous year: €2,989 million). Cash flow Free cash flow to cover at least dividend payment in May 2015. Capital expenditure (capex) Increase investments to around €1.9 billion. Capital expenditure (capex) Invested: €1.88 billion. Capital expenditure (capex) Increase investments to around €2.0 billion. Dividend distribution Pay out 40 % to 60 % of the net profit as dividend. Dividend distribution Proposal: pay out 49.7 % of net profit as dividend. Dividend distribution Pay out 40 % to 60 % of the net profit as dividend. employee opinion Survey 4 Increase approval rating of key performance indicator Active Leadership to 71 %. employee opinion Survey 4 Key performance indicator Active Leadership achieves an approval rating of 71 %. employee opinion Survey 4 Increase approval rating of key performance indicator Active Leadership to 72 %. 1 Forecast increased over the course of the year. 2 Forecast narrowed over the course of the year. 3 Prior-period amounts adjusted due to a revised calculation basis. 4 Explanation Group management, page 37. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Overall Board of Management assessment of the economic position — Forecast / actual comparison — Economic parameters 43 Economic parameters Global economy records irregular growth The global economy registered cautious growth in 2014. Whereas the economic situation in industrial countries improved with average GDP growth of approximately 0.5 per- centage points, growth in the emerging markets dropped below the previous year’s level. A number of major emerging economies – Russia in particular but also Brazil – saw an economic downturn as a result of international conflict and falling commodities prices. Total global economic output grew by 3.3 % in 2014 after adjustment for purchasing power, as in the prior year. Global trade saw a similar increase (IMF: 3.1 %; OECD: 3.0 %). A.21 Global economy: growth indicators in 2014 % China Japan USA Euro zone Germany Data estimated in some cases, as at 2 February 2015. Source: Postbank research, national statistics. Gross domestic product (GDP) Exports Domestic demand 7.4 0.3 2.4 0.8 1.5 6.1 8.0 3.1 3.7 3.7 n / a 0.2 2.6 0.8 1.2 Asia again generated the strongest economic momentum, with GDP increasing by 6.5 % (previous year: 6.6 %). In China, exports weakened. The government’s efforts to stimulate consumer demand failed to fully offset the declining export trend. GDP growth declined to 7.4 % (previous year: 7.7 %), the lowest figure since the early 1990s. The Japanese econ- omy was shaped by the hefty increase in value added tax in the spring. Although the year started out strongly due to purchases being brought forward, a sharp decline ensued in the second quarter before the economy began accelerating again towards the end of the year. On the whole, private consumption suffered whilst exports rose significantly and GDP increased by 0.3 % (previous year: 1.6 %). In the United States, the upswing held firm. After a weak start to 2014 due to weather conditions, the economy gained considerable momentum as the year progressed. Invest- ments in machinery and equipment as well as construction increased quite significantly. Consumer spending by private households also rose steadily. The growth trend remained unaffected by both foreign trade and – as in the previous years – declining government spending. GDP increased by 2.4 % (previous year: 2.2 %), which also benefited the labour market in the form of a substantial decline in the unemployment rate. In the euro zone, economic recovery was steady but sluggish. Private consumption increased slightly by 0.8 %. Government spending also rose to a comparable extent. Gross fixed capital formation increased by approximately 0.5 % and domestic demand by 0.8 %. Foreign trade was also revitalised. All in all, this led to GDP growth of 0.8 % (previous year: –0.5 %). Whereas the economic situation improved notably in some EU member states, in others the recession persisted. The situation on the labour market improved slightly. However, at an average of 11.6 % the unemployment rate remained at a very high level. Deutsche Post DHL Group — 2014 Annual Report 44 The German economy had a positive start to 2014. However, it then began to falter primarily in light of on-going international political conflicts. Economic output largely stagnated from the start of the second quarter. Nonetheless, overall GDP increased by 1.5 % (previous year: 0.1 %). Despite slumps in individual countries, growth in exports slightly exceeded that in imports to reach nearly 4 %. Gross fixed capital formation in fact expanded considerably by around 3 % on an annual average. Private consumption increased by 1.1 % (previous year: 0.8 %). The labour market developed positively, with the average annual number of employed workers increasing to 42.7 million (previous year: 42.3 million). Crude oil prices fall sharply At the end of 2014, a barrel of Brent Crude was US$54.76 (previous year: US$111.49). The price of oil fell by approximately 9 % on the previous year to just under US$99 per barrel on average for the year. Over the course of the year, oil prices fluctuated massively between US$54 and US$116. From the middle of 2014, the price of oil was in constant decline as a result of a notable increase in global supply – not least due to rising oil production in the US – in combination with only moderate demand. Moreover, OPEC was not able to agree upon reduced production quotas. A.22 Brent Crude spot price and euro / US dollar exchange rate in 2014 140 120 100 80 60 40 1.55 1.50 1.45 1.40 1.35 1.30 1.25 1.20 1.15 1.10 1.05 January March June September December Brent Crude spot price per barrel in US dollars Euro / US dollar exchange rate Central bank’s expansive monetary policies weaken the euro The sharply declining rate of inflation in the euro zone in conjunction with the weak economy induced the European Central Bank (ECB) to lower its key interest rate by 0.10 percentage points in both June and September to reach 0.05 %. At the same time, the ECB reduced its deposit rate by a total of 0.20 percentage points to reach –0.20 %. This means that banks are obliged to pay penalty interest in that amount on their deposits with the ECB. In addition, the central bank decided in September to buy covered bonds and asset- backed securities. At the beginning of 2015 it then decided to purchase bonds in the amount of €60 billion every month from March 2015 until at least September 2016. The US Federal Reserve maintained its key interest rate at between 0 % and 0.25 % throughout 2014. However, it gradually reduced the volume of purchases of government bonds and mortgage-backed securities and discontinued buying altogether in October. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Economic parameters 45 These differing monetary policy strategies had a substantial impact on the EUR-USD exchange rate. The euro came under devaluation pressure in the middle of 2014 after having traded at a range of between US$1.35 and over US$1.39 during the first half of the year. By the end of the year, it had fallen 12.2 % to approximately US$1.21. Measured against the pound sterling, the euro posted a loss of 6.7 %. Low risk premiums for corporate bonds The euro zone bond markets were shaped by significant declines in the rate of inflation and expansive monetary policy in 2014. Added to this were increased expectations at the end of the year that the ECB might start buying up government bonds at the be- ginning of 2015, which led to a massive drop in capital market interest rates. Yields on ten-year German government bonds declined to 0.54 % by the end of the year (previous year: 1.93 %). Yields on long-term US government bonds also experienced significant decreases. However, the market was propped up by the fact that demand for government bonds did not weaken perceptibly despite the reduced and ultimately halted bond-buy- ing behaviour of the US Federal Reserve. By the end of the year, yields on ten-year US government bonds had fallen by 0.86 percentage points year-on-year to 2.17 %. Risk premiums for corporate bonds fluctuated at a low level during the reporting year. International trade continues to grow in emerging markets Global trade recovered somewhat in 2014. Trade volumes (transported quantity in tonnes) thus increased by 2.4 % in the reporting year. Exports from North America and the Asia Pacific region rose at a greater rate than in other regions. A.23 Trade volumes: compound annual growth rate 2013 to 2014 % Exports Asia Pacific Europe Latin America MEA (Middle East and Africa) North America Imports MEA (Middle East Asia Pacific Europe Latin America and Africa) North America 5.9 5.3 1.5 3.6 9.6 3.8 –1.1 0.1 –2.2 3.9 2.4 –7.9 –1.8 –1.6 8.1 4.2 – 0.4 0.6 4.9 0.1 7.5 –1.1 0.4 – 8.0 0.6 Source: Copyright © IHS Global Insight GmbH, 2015. All rights reserved, at 31 December 2014. Deutsche Post DHL Group — 2014 Annual Report 46 A.24 Major trade flows: 2014 volumes 1 Million tonnes europe 2,729 MEA 295 asia Pacific 3,249 north america 439 Latin america 210 Intra-regional More than 300 300 to 100 Less than 100 north america Exports 65 364 162 241 Imports 168 159 129 293 832 749 Latin america Exports 87 586 Imports 50 94 60 241 europe Exports Imports 324 507 648 242 293 445 1,208 1,161 129 60 1,264 353 162 242 MEA (Middle east /africa) Exports 1,515 Imports 249 324 65 87 asia Pacific Exports 725 855 249 353 159 94 Imports 1,515 507 168 50 2,240 648 364 586 3,113 MEA Asia Pacific Europe North America Latin America 1 Including raw materials. Source: Copyright © IHS, 2014. All rights reserved, as at 31 December 2014. Note 53 Legal environment In view of our leading market position, a large number of our services are subject to sector-specific regulation under the Postgesetz (PostG – German Postal Act). Further information on this issue and legal risk is contained in the Notes to the consolidated financial statements. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Economic parameters — Significant events — Results of operations 47 Significant events no significant events There were no events with material effects on the Group’s net assets, financial position and results of operations in financial year 2014. Results of operations A.25 Selected indicators for results of operations Revenue Profit from operating activities (EBIT) Return on sales 2 EBIT after asset charge (EAC) Consolidated net profit for the period 3 Earnings per share 4 Dividend per share 1 Note 4. 2 EBIT / revenue. 3 After deduction of non-controlling interests. 4 Basic earnings per share. 5 Proposal. 2013 adjusted 1 54,912 2,865 5.2 1,501 2,091 1.73 0.80 2014 56,630 2,965 5.2 1,551 2,071 1.71 0.85 5 € m € m % € m € m € € Note 4 Changes in reporting and portfolio The amendments to IFRS 10 (Consolidated Financial Statements) and IFRS 11 (Joint Arrangements) have been required to be applied since 1 January 2014. This had a minor overall impact on a number of items in the balance sheet and income statement. Detailed information can be found in the Notes. Since all joint ventures, associates and other equity investments held by Deutsche Post DHL Group operate in the Group’s core business, we now report the income and expenses of these investments under profit from operating activities (EBIT). They had previously been included in net financial income/net finance costs. Our domestic parcel business in Belgium, the Czech Republic, India, the Nether- lands and Poland was consolidated in the Post - eCommerce - Parcel division at the beginning of the year. This business was previously part of the Express and Global Forwarding, Freight divisions. In addition, the US company Sky Courier Inc. was reassigned from the Express division to the Global Forwarding, Freight division in the first quarter. The Belgian company Speedpack NV was transferred from the Global Forwarding, Freight division to the PeP division effective 1 April 2014. The prior-period amounts have been adjusted. We have not drawn attention to this again in the following explanations to the Group management report. DHL Global Forwarding & Co. LLC, Oman, was consolidated in May 2014 due to contractual changes. The company had previously been accounted for using the equity method. Deutsche Post DHL Group — 2014 Annual Report 48 In the Global Forwarding, Freight division, we sold the activities of Hull Blyth Angola Ltd. not belonging to the core business and Hull Blyth Angola Viagens e Turismo Lda. effective 31 July. All of the company’s assets and liabilities had previously been reclassified as held for sale. Effective 18 December, we acquired StreetScooter GmbH, Aachen. The company assists us in further improving the CO2 efficiency of our vehicle fleet by developing cost-effective electric vehicles for us. A.26 Consolidated revenue Consolidated revenue up 3.1 % € m 2014 17,367 39,263 2013 adjusted 16,983 37,929 56,630 54,912 Germany Abroad Consolidated revenue rose by 3.1 % to €56,630 million in financial year 2014, although negative currency effects reduced revenue by €407 million. The proportion of rev- enue generated abroad remained stable year-on-year at 69.3 % (previous year: 69.1 %). Changes in the portfolio reduced revenue by €152 million. At €15,365 million, rev enue was up by €915 million in the fourth quarter of 2014; positive currency effects increased this item by €322 million. Other operating income rose from €1,962 million in the previous year to €2,016 mil- lion. It increased by €101 million in the reporting year due to a change in the assess- ment of settlement payment obligations assumed in the context of restructuring the US express business, and other factors. Higher transportation costs Materials expense rose by €1,004 million to €32,042 million, especially due to higher transportation costs and the increase in goods purchased and held for resale for the business with the UK National Health Service in the Supply Chain division. Staff costs rose by 2.3 % to €18,189 million. This was mainly attributable to the increase in the number of employees in the Supply Chain division and higher labour costs in the PeP division. Depreciation, amortisation and impairment losses increased from €1,337 million to €1,381 million, due mainly to impairment losses on aircraft and aircraft parts amounting to €106 million. At €4,074 million, other operating expenses were €211 million higher than in the previous year (€3,863 million). The increase was attributable to a large number of smaller factors. A.27 Development of revenue, other operating income and operating expenses Revenue €m 56,630 + / – % 3.1 • Growth trends in the German parcel and international express businesses remain intact. • Currency effects reduce consolidated revenue by €407 million. Other operating income 2,016 2.8 • Restructuring provisions for the US express business Materials expense 32,042 reversed. 3.2 • Higher transportation costs. • Higher cost of goods purchased and held for resale in the Supply Chain division. Staff costs 18,189 2.3 • Increased number of staff, mostly in the Supply Chain division. • Higher labour costs in the PeP division. Depreciation, amortisation and impairment losses 1,381 3.3 • Includes impairment losses on aircraft of €106 million. Other operating expenses 4,074 5.5 • Large number of smaller factors. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Results of operations Consolidated EBIT improves by 3.5 % A.28 Consolidated EBIT Profit from operating activities (EBIT) improved year-on-year, rising by 3.5 % to €2,965 million in the reporting year. In the fourth quarter of 2014, it rose by 1.9 % to €905 million. €m 2014 By contrast, net finance costs widened from €293 million to €388 million due in particular to lower interest income. The prior-year figure included interest income from the reversal of a provision for interest on tax liabilities. At €2,577 million, the reporting year’s profit before income taxes was up slightly on the previous year (€2,572 million). Income taxes also increased, rising by €39 million to €400 million. The effective tax rate was 15.5 %. 2013 adjusted 49 2,965 2,865 A.29 Total dividend and dividend per no-par value share €m 1,087 903 836 846 846 786 725 725 0.90 0.75 0.70 0.70 0.70 0.65 0.60 0.60 1,030 968 0.85 0.80 05 06 07 08 09 10 11 12 13 14 1 Dividend per no-par value share (€) 1 Proposal. net profit and earnings per share down Consolidated net profit for the period declined from €2,211 million to €2,177 million. Of this amount, €2,071 million is attributable to shareholders of Deutsche Post AG and €106 million to non-controlling interest holders. Earnings per share also decreased, with basic earnings per share down from €1.73 to €1.71 and diluted earnings per share declining from €1.66 to €1.64. Dividend of €0.85 per share proposed Our finance strategy calls for a payout of 40 % to 60 % of net profits as dividends as a general rule. At the Annual General Meeting on 27 May 2015, the Board of Manage- ment and the Supervisory Board will therefore propose a dividend of €0.85 per share for finan cial year 2014 (previous year: €0.80) to shareholders. The distribution ratio based on the consolidated net profit for the period attributable to Deutsche Post AG shareholders amounts to 49.7%. The net dividend yield based on the year-end closing price of our shares is 3.1%. The dividend will be distributed on 28 May 2015 and is tax- free for shareholders resident in Germany. It does not entitle recipients to a tax refund or a tax credit. EBIT after asset charge increases EAC improved from €1,501 million to €1,551 million in 2014, due primarily to the im- proved profitability of the Express division. The asset charge rose by 3.7 %, which was attributable predominantly to increased capital expenditure in the DHL divisions as well as to the changes in net working capital of the Post - eCommerce - Parcel and Global Forwarding, Freight divisions. A.30 EBIT after asset charge (EAC) € m EBIT Asset charge EAC 1 Prior-period amounts adjusted due to a revised calculation basis. 2013 adjusted 1 2,865 –1,364 1,501 2014 + / – % 2,965 –1,414 1,551 3.5 –3.7 3.3 The net asset base increased by €1,185 million to €16,515 million in the reporting year. Invest ments in IT systems, the purchase of freight aircraft and replacement and expan- sion investments in warehouses, sorting systems and the vehicle fleet increased year-on- year, as did intangible assets. Changes in net working capital additionally contributed to the rising trend. Deutsche Post DHL Group — 2014 Annual Report 50 The decline in operating provisions is due to the reversal of restructuring provisions in the Express division, amongst other factors. The increase in other non-current assets and liabilities contributed to the rise in the net asset base. A.31 net asset base (non-consolidated) € m Intangible assets and property, plant and equipment Net working capital Operating provisions (excluding provisions for pensions and similar obligations) Other non-current assets and liabilities net asset base 1 Prior-period amounts adjusted due to a revised calculation basis. 31 Dec. 2013 adjusted 1 31 Dec. 2014 + / – % 18,681 – 681 –2,654 –16 15,330 19,540 – 512 –2,505 – 8 16,515 4.6 –24.8 – 5.6 – 50.0 7.7 Financial position A.32 Selected cash flow indicators € m Cash and cash equivalents as at 31 December Change in cash and cash equivalents Net cash from operating activities Net cash used in investing activities Net cash used in financing activities 1 Note 4. 2013 adjusted 1 3,414 1,114 2,989 –1,765 –110 2014 2,978 –395 3,040 –1,087 –2,348 Financial management is a centralised function in the Group The Group’s financial management activities include managing cash and liquidity; hedg- ing interest rate, currency and commodity price risk; arranging Group financing; issuing guarantees and letters of comfort and liaising with rating agencies. We steer processes centrally, which allows us to work efficiently and successfully manage risk. Responsibility for these activities rests with Corporate Finance at Group headquar- ters in Bonn, which is supported by three Regional Treasury Centres in Bonn (Germany), Weston (USA) and Singapore. These act as interfaces between headquarters and the operating companies, advise the companies on all financial management issues and ensure compliance with Group-wide requirements. Corporate Finance’s main task is to minimise financial risk and the cost of capital, whilst preserving the Group’s continuous financial stability and flexibility. In order to maintain its unrestricted access to the capital markets, the Group continues to aim for a credit rating appropriate to the sector. We therefore monitor the ratio of our operating cash flow to our adjusted debt particularly closely. Adjusted debt refers to the Group’s net debt, allowing for unfunded pension obligations and liabilities under operating leases. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Results of operations — Financial position 51 Maintaining financial flexibility and low cost of capital The Group’s finance strategy builds upon the principles and aims of financial manage- ment. In addition to the interests of shareholders, the strategy also takes creditor require- ments into account. The goal is for the Group to maintain its financial flexibility and low cost of capital by ensuring a high degree of continuity and predictability for investors. A key component of this strategy is a target rating of “BBB+”, which is managed via a dynamic performance metric known as funds from operations to debt (FFO to debt). Our strategy additionally includes a sustained dividend policy and clear priorities regarding the use of excess liquidity, which is to be used to gradually increase plan assets of our German pension plans as well as paying special dividends or buying back shares. A.33 Finance strategy Credit rating Investors • Reliable and consistent information from the company. • Predictability of expected returns. Group • Preserve financial and strategic flexibility. • Assure low cost of capital (WACC) 1. • Maintain “BBB+” and “Baa1” ratings, respectively. • FFO to debt used as dynamic performance metric. Dividend policy • Pay out 40 % to 60 % of net profit. • Consider cash flows and continuity. excess liquidity • Increase plan assets of German pension plans. • Pay out special dividends or execute share buy-back programme. Debt portfolio • Syndicated credit facility taken out as liquidity reserve. • Debt Issuance Programme established for issuing bonds. • Issue bonds to cover long-term capital requirements. 1 Weighted average cost of capital Group management, page 36. Funds from operations (FFO) represents operating cash flow before changes in working capital plus interest received less interest paid and adjusted for operating leases, pen- sions and non-recurring income or expenses, as shown in the following calculation. In addition to financial liabilities and surplus cash and near-cash investments, the figure for debt also includes operating lease liabilities as well as unfunded pension liabilities. Deutsche Post DHL Group — 2014 Annual Report 52 Note 44 A.34 FFO to debt € m Operating cash flow before changes in working capital Interest received 2 Interest paid Adjustment for operating leases Adjustment for pensions Non-recurring income / expenses Funds from operations (FFO) Reported financial liabilities Financial liabilities at fair value through profit or loss Adjustment for operating leases Adjustment for pensions Surplus cash and near-cash investments 3 Debt FFO to debt (%) 2013 adjusted 1 3,078 55 166 1,240 144 73 4,424 5,954 40 5,099 4,940 3,082 2014 3,061 45 188 1,283 122 74 4,397 5,169 145 5,953 7,174 2,256 12,871 15,895 34.4 27.7 Note 4. 1 2 The dividends received previously shown under this item have been included in operating cash flow before changes in working capital as at 31 December 2014. To improve comparability, the figures for 2013 take the new presentation into account. 3 Surplus cash and near-cash investments are defined as cash and cash equivalents and investment funds callable at sight, less cash needed for operations. The “FFO to debt” dynamic performance metric declined significantly in the reporting year compared with the prior year primarily due to an increase in debt. Funds from operations decreased slightly by €27 million to a total of €4,397 million, due to the nominal decline in operating cash flow before changes in working capi- tal, amongst other factors. The amount of interest paid increased, mainly because we had to pay interest on the two bonds issued in 2013 for the first time. Operating re- structuring payments in the amount of €74 million were recognised as non-recurring income / expenses in the reporting year. Debt increased by €3,024 million year-on-year to €15,895 million in financial year 2014. The increase was attributable mainly to the increase in the adjustment for pensions, which resulted above all from the significant increase in pension obligations due to lower discount rates. Further information on pensions is contained in the Notes. Another factor contributing to the increase was the rise in lease obligations, which are reported under adjustment for operating leases. Cash and liquidity managed centrally The cash and liquidity of our globally operating subsidiaries is managed centrally by Corporate Treasury. More than 80 % of the Group’s external revenue is consolidated in cash pools and used to balance internal liquidity needs. In countries where this practice is ruled out for legal reasons, internal and external borrowing and investment are man- aged centrally by Corporate Treasury. In this context, we observe a balanced banking policy in order to remain independent of individual banks. Our subsidiaries’ intra-group revenue is also pooled and managed by our in-house bank in order to avoid exter- nal bank charges and margins through intercompany clearing. Payment trans actions are executed in accordance with uniform guidelines using standardised processes and IT systems. Many Group companies pool their external payment transactions in the Group’s Payment Factory, which executes payments in the name of the respective com- panies via Deutsche Post AG’s central bank accounts. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Financial position 53 Limiting market risk The Group uses both primary and derivative financial instruments to limit market risk. Interest rate risk is managed exclusively via swaps. Currency risk is hedged additionally using forward transactions, cross-currency swaps and options. We pass on most of the risk arising from commodity fluctuations to our customers and, to some extent, use commodity swaps to manage the remaining risk. The parameters, responsibilities and controls governing the use of derivatives are laid down in internal guidelines. Flexible and stable financing The Group covers its long-term financing requirements by means of equity and liabil- ities. This ensures our financial stability and also provides adequate flexibility. Our most important source of funds is net cash from operating activities. We also have a syndicated credit facility in a total volume of €2 billion that guaran- tees us favourable market conditions and acts as a secure, long-term liquidity reserve. The facility was extended in 2013 and renewed in the reporting year by one year and now runs until 2019. Moreover, there is an option to renew it for another year. The syndicated credit facility does not contain any covenants concerning the Group’s financial indica- tors. In view of our solid liquidity, it was not drawn down during the year under review. As part of our banking policy, we spread our business volume widely and maintain long-term relationships with the financial institutions we entrust with our business. In addition to credit lines, we meet our borrowing requirements through other independ- ent sources of financing, such as bonds and operating leases. Most debt is taken out centrally in order to leverage economies of scale and specialisation benefits and hence minimise borrowing costs. No bonds were issued in the reporting year and a bond falling due in January 2014 was repaid. Further information on the existing bonds is contained in the Notes. Note 46 Group issues sureties, letters of comfort and guarantees Deutsche Post AG provides security for the loan agreements, leases and supplier con- tracts entered into by Group companies, associates or joint ventures by issuing letters of comfort, sureties or guarantees as needed. This practice allows better conditions to be negotiated locally. The sureties are provided and monitored centrally. Group’s credit rating improved Credit ratings represent an independent and current assessment of a company’s credit standing. Ratings are based upon a quantitative analysis and measurement of the an- nual report and appropriate planning data. Qualitative factors, such as industry-specific features and the company’s market position and range of products and services, are also taken into account. Deutsche Post DHL Group — 2014 Annual Report 54 In September 2014, Moody’s Investors Service (Moody’s) raised our credit rating from “Baa1” to “A3” with a stable outlook. The decision was based upon the improved profitability of our Group. For 2015, Moody’s continues to forecast slight economic growth and is projecting a sustained improvement in the operating environment and a further increase in profitability for Deutsche Post DHL Group. Our credit quality as rated by Fitch Ratings has not changed from the rating of “BBB+” with a stable outlook. Deutsche Post DHL Group remains well positioned in the transport and logistics sector with these ratings. The following table shows the ratings as at the reporting date and the underlying factors. The complete and current analyses by the rating agencies and the rating categories can be found on our website. dpdhl.com/en/investors A.35 agency ratings Fitch ratings Long-term: BBB+ Short-term: F2 Outlook: stable Moody’s Investors Service Long-term: A3 Short-term: P – 2 Outlook: stable rating factors rating factors • Well-integrated business profile. • Dominant position in the domestic mail and parcel market. • Exposure to regulatory and litigation risks (i. e., EU antitrust and state aid  investigations). • Strong global footprint in the Express, • Structural volume decline in the Mail division due to secular changes in the industry (i. e., competition from electronic communication and digitalisation). • High exposure to global market volatility through the DHL divisions. • Exposure to global macroeconomic trends in the logistics businesses. • Structural decline of traditional postal services. Global Forwarding, Freight and Supply Chain businesses. • Improvements in the financial profile after the completion of the sale of Postbank shares. • Recovery of the express business’s profits and market share, offsetting the challenging macroeconomic environment. • Scale and global presence as the world’s largest logistics company. • Large and robust mail business in Germany. • Success in restoring profitability levels in the logistics activities and its mail business. • Moderate financial metrics, conservative financial policy and sound liquidity profile. Liquidity and sources of funds As at the balance sheet date, the Group had cash and cash equivalents in the amount of €3.0 billion (previous year: €3.4 billion) at its disposal. A large portion of this is held directly by Deutsche Post AG. Most of the cash is invested centrally on the money mar- ket. These central short-term money market investments had a volume of €1.6 billion as at the balance sheet date. Another €0.2 billion was invested in short-term money market funds. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Financial position 55 The financial liabilities reported in our balance sheet break down as follows: A.36 Financial liabilities € m Bonds Due to banks Finance lease liabilities Liabilities to Group companies Financial liabilities at fair value though profit or loss Other financial liabilities 1 Note 4. 2013 adjusted 1 5,088 198 213 90 40 325 5,954 2014 4,290 184 210 23 145 317 5,169 The decrease in financial liabilities is primarily the result of the bond in the amount of €0.9 billion that was repaid in January 2014. Further information on recognised finan- cial liabilities is contained in the Notes. Operating leases remain an important source of funding for the Group. We mainly use operating leases to finance real estate, although we also finance aircraft, vehicle fleets and IT equipment. Note 46 A.37 operating lease liabilities by asset class € m Land and buildings Aircraft Transport equipment Technical equipment and machinery Other equipment, operating and office equipment, miscellaneous 2013 4,966 524 512 67 60 2014 5,375 1,083 576 67 54 6,129 7,155 Operating lease obligations increased significantly year-on-year to €7.2 billion, with new long-term agreements – primarily for aircraft but also real estate – overcompensating considerably for the reduction in the remaining terms of legacy agreements. A.38 Capex by region €m Germany Capital expenditure above prior-year level The Group’s capital expenditure (capex) was €1,876 million at the end of December 2014, 7.4 % above the prior year’s figure of €1,747 million. Funds were used mainly to replace and expand assets as follows: €1,576 million was invested in property, plant and equip- ment and €300 million in intangible assets excluding goodwill. Investments in prop- erty, plant and equipment related to advance payments and assets under development (€790 million), transport equipment (€358 million), land and buildings (€138 mil- lion), technical equipment and machinery (€100 million), IT equipment (€79 million), operating and office equipment (€76 million) as well as aircraft (€35 million). In regional terms, we invested mainly in Europe and the Americas as well as in Asia. 1,092 1,128 Europe (excluding Germany) 300 227 Americas 1 223 172 Asia Pacific 191 165 Other regions 70 55 2014 2013 1 Prior-period amount adjusted. Deutsche Post DHL Group — 2014 Annual Report 56 A.39 Capex and depreciation, amortisation and impairment losses, full year PeP 2014 2013 adjusted Express 2014 2013 adjusted Global Forwarding, Freight Supply Chain Corporate Center / Other Consolidation 1 2013 adjusted 2014 2013 2014 2013 2014 2013 2014 Group 2014 2013 adjusted Capex (€ m) 452 415 484 571 127 207 277 304 407 380 Depreciation, amortisation and impairment losses (€ m) Ratio of capex to depreciation, amortisation and impairment losses 1 Including rounding. 384 340 380 462 90 88 270 268 213 224 1.18 1.22 1.27 1.24 1.41 2.35 1.03 1.13 1.91 1.70 0 0 – –1 1,747 1,876 –1 1,337 1,381 – 1.31 1.36 A.40 Capex and depreciation, amortisation and impairment losses, Q 4 PeP 2014 2013 adjusted Express 2014 2013 adjusted Global Forwarding, Freight Supply Chain Corporate Center / Other Consolidation 1 2013 adjusted 2014 2013 2014 2013 2014 2013 2014 Group 2014 2013 adjusted Capex (€ m) 266 208 223 296 56 79 90 108 217 181 Depreciation, amortisation and impairment losses (€ m) Ratio of capex to depreciation, amortisation and impairment losses 1 Including rounding. 114 86 88 96 22 23 65 71 58 58 2.33 2.42 2.53 3.08 2.55 3.43 1.38 1.52 3.74 3.12 0 0 – –1 852 871 –1 347 333 – 2.46 2.62 A.41 Capex by segment Post - eCommerce - Parcel expands parcel network €m PeP Express Capital expenditure in the Post - eCommerce - Parcel division decreased, falling from €452 million in the prior year to €415 million. The largest capex portion continued to be attributable to the Parcel 2012 Production Concept, which is designed to adapt our network capacities to cater to increasing shipment volumes. The international parcel network was also expanded. Additional investments focused on other operating and office equipment and enhancing IT performance. 415 452 571 484 Global Forwarding, Freight 207 127 Supply Chain 304 277 Corporate Center /Others 380 407 2014 2013 adjusted express investments driven by markets with rising customer demand In the Express division, capital expenditure amounted to €571 million in the reporting year (previous year: €484 million). Investments focused primarily upon our global and regional hubs in Leipzig, Cincinnati, Singapore and Dubai in order to meet growing cus- tomer demand. In addition, a substantial portion of capital expenditure was attributable to selected markets such as the UK, the USA and China. We also continued to invest in our fleet of aircraft, albeit less than in the previous year. Global Forwarding, Freight continues to expand IT In the Global Forwarding, Freight division, capital expenditure rose from €127 million in the prior year to €207 million in 2014. Of that figure, €182 million was attributable to the Global Forwarding business unit where we continued to improve our IT, particularly as part of the New Forwarding Environment project. We also modernised and fitted out warehouses and office buildings across all regions. A total of €25 million was invested in the Freight business unit, mainly for real estate, operational and technical equipment and machinery and software. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Financial position 57 Supply Chain invests in new business In the Supply Chain division, capital expenditure amounted to €304 million in the reporting year (previous year: €277 million). Of this amount, €263 million related to the Supply Chain business unit, €26 million to Williams Lea and €15 million to central entities. Approximately 50 % of the funds were used to support new business globally. In the Americas and Asia Pacific regions, investments focused primarily on new business in the Consumer, Retail and Automotive sectors. In Europe, the majority of capital expend- iture was used for customer projects in the UK Consumer sector and the Retail sector in Germany. Investments were also made to renew the fleet in the UK and in Africa. In the Williams Lea business unit, the main focus of our investments was on IT infrastructure. Cross-divisional investments decline Cross-divisional capital expenditure fell from €407 million in the prior year to €380 mil- lion in 2014, due predominantly to lower expenditure for real estate. By contrast, invest- ments in vehicles and IT equipment increased year-on-year. Higher operating cash flow A.42 operating cash flow by division, 2014 €m PeP Express 1,085 1,689 Global Forwarding, Freight 181 Supply Chain 673 Net cash from operating activities amounted to €3,040 million in financial year 2014, up €51 million on the previous year. The improved EBIT contributed €100 million to this increase. The depreciation, amortisation and impairment losses contained in EBIT are non-cash effects and are therefore eliminated. They increased by €44 million, mainly due to impairment losses recognised on aircraft. The change in provisions rose from €–500 million to €–698 million, partially due to the reversal of restructuring provisions in the Express division. At €3,061 million, net cash from operating activities before changes in working capital was €17 million down on the previous year. Thanks to better working capital management, the changes in working capital led to a lower cash outflow of €21 million, compared with a cash outflow of €89 million in the previous year. Cash paid to acquire property, plant and equipment and intangible assets increased considerably during the reporting year from €1,381 million to €1,750 million. By con- trast, the changes in current financial assets in particular led to a significant net cash inflow of €405 million: the sale of money market funds at the beginning of the year resulted in a cash inflow of €600 million, whilst towards the end of the year we reinvested surplus liquid funds of €200 million on the capital market on a short-term basis. In the previous year, the investment of short-term liquidity had led to a net cash outflow of €575 million. In total, at €1,087 million, net cash used in investing activities was signifi- cantly lower than in the previous year (€1,765 million). Deutsche Post DHL Group — 2014 Annual Report 58 Note 38 A.43 Calculation of free cash flow € m net cash from operating activities 2013 adjusted 1 2,989 2014 Q 4 2013 adjusted 1 Q 4 2014 3,040 1,562 1,659 Sale of property, plant and equipment and intangible assets 177 200 Acquisition of property, plant and equipment and intangible assets –1,381 –1,750 59 – 457 84 – 560 Cash outflow arising from change in property, plant and equipment and intangible assets –1,204 –1,550 –398 – 476 Disposal of subsidiaries and other business units Disposal of investments accounted for using the equity method and other investments Acquisition of subsidiaries and other business units Acquisition of investments accounted for using the equity method and other investments Cash outflow/inflow arising from acquisitions / divestitures Interest received Interest paid net interest paid Free cash flow 1 Note 4. 32 0 –37 0 – 5 55 –166 –111 4 0 – 5 –1 –2 45 1 0 0 0 1 8 –188 –143 – 45 –37 1 0 – 6 –1 – 6 8 –71 – 63 1,669 1,345 1,128 1,114 Free cash flow declined by €324 million year-on-year to €1,345 million, primarily due to the increase in cash paid to acquire property, plant and equipment and intangible assets. At €1,114 million, free cash flow was also below the prior-year amount in the fourth quarter of 2014. At €2,348 million, net cash used in financing activities was €2,238 million higher than in the previous year. In particular, the repayment of a bond of €926 million in Janu- ary 2014 made a significant contribution towards repayments of non-current financial liabilities in the amount of €1,030 million. In the previous year, by contrast, the issue of two bonds with a five-year and ten-year term resulted in a cash inflow of €495 million for each bond. At €968 million, the dividend paid to our shareholders was another large payment item, increasing by €122 million year-on-year. Payments to acquire treasury shares amounted to €85 million in the reporting year, a significant increase on the prior- year figure of €23 million. As a result of the aforementioned items, cash and cash equivalents declined from €3,414 million as at 31 December 2013 to €2,978 million. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Financial position — Net assets 59 Net assets A.44 Selected indicators for net assets Equity ratio Net debt Net interest cover Net gearing FFO to debt 2 Note 4. 1 2 Calculation Financial position, page 52. 31 Dec. 2013 adjusted 1 31 Dec. 2014 % € m % % 28.3 1,499 25.8 13.0 34.4 25.9 1,499 20.7 13.5 27.7 Consolidated total assets increased The Group’s total assets amounted to €36,979 million as at 31 December 2014, €1,518 mil- lion higher than at 31 December 2013 (€35,461 million). At €22,902 million, non-current assets were up on the previous year, increasing markedly by €1,532 million. Intangible assets rose by €520 million to €12,352 million: in addition to advance payments for the NFE project, this item increased primarily due to the impact of foreign currency effects on goodwill. Property, plant and equipment also rose by €377 million to €7,177 million, driven primarily by investments in the DHL divisions. Non-current financial assets rose from €1,123 million to €1,363 million, due mainly to an increase in loans and receivables. At €14,077 million, current assets were on a par with the previous year (€14,091 mil- lion). Inventories declined by €70 million to €332 million. Current financial assets decreased significantly by €470 million to €351 million, largely because we liquidated short-term investments in money market funds and used them in part to repay a bond. Trade receivables rose by €803 million to €7,825 million, driven to a significant extent by revenue growth and currency effects. Other current assets also increased, rising by €192 million to €2,415 million. The reasons for the €436 million decline in cash and cash equivalents to €2,978 million are described in the section entitled Financial position. Assets held for sale declined by €38 million to €4 million, mainly due to the completion of the sale of a number of properties in Germany. At €9,376 million, equity attributable to Deutsche Post AG shareholders was €468 million lower than at 31 December 2013 (€9,844 million). Although consolidated net profit for the period made a positive contribution, actuarial losses on pension obligations and the dividend payment to our shareholders in particular led to a decrease in equity. Page 57 f. Deutsche Post DHL Group — 2014 Annual Report 60 At €16,988 million, current and non-current liabilities were on a par with the previous year (€16,946 million). Financial liabilities decreased by €785 million to €5,169 million, mainly as a result of the repayment in January of a bond in the amount of €926 million. Trade payables, on the other hand, increased significantly by €564 mil- lion to €6,922 million. Higher customs and duties, amongst other factors, led to a rise in other current liabilities from €3,978 million to €4,196 million. At €10,411 million, cur- rent and non-current provisions were significantly higher than as at 31 December 2013 (€8,481 million): a decline in discount rates led in particular to the recognition of addi- tional provisions for pensions. net debt unchanged at €1,499 million As at 31 December 2014, our net debt of €1,499 million was exactly at the prior- year level. The equity ratio declined from 28.3 % in the previous year to 25.9 % as at the reporting date. The dynamic gearing ratio is an indicator of internal financing capacity and ex- presses the average number of years a company would require to pay off its outstanding debt using the cash flow generated from operating activities. It amounted to 0.5 years in financial year 2014. Net interest cover shows the extent to which net interest obligations are covered by EBIT. This indicator declined from 25.8 to 20.7. Net gearing expresses the ratio of net debt to the total of equity and net debt. This amounted to 13.5 % at 31 December 2014. A.45 net debt € m Non-current financial liabilities Current financial liabilities Financial liabilities Cash and cash equivalents Current financial assets Long-term deposits 2 Positive fair value of non-current financial derivatives 2 Financial assets net debt Note 4. 1 2 Reported in non-current financial liabilities in the balance sheet. 31 Dec. 2013 adjusted 1 31 Dec. 2014 4,599 1,297 5,896 3,414 821 55 107 4,397 1,499 4,655 425 5,080 2,978 351 60 192 3,581 1,499 Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Net assets — Business performance in the divisions 61 Business performance in the divisions 2014 + / – % Q 4 2013 adjusted Q 4 2014 + / – % 2013 adjusted 15,291 9,975 5,316 1,286 8.4 1,038 15,686 10,026 5,660 1,298 8.3 1,085 11,821 12,491 5,432 2,207 4,069 924 – 811 1,083 9.2 1,379 14,787 10,813 4,117 –143 478 3.2 641 14,227 12,889 1,345 –7 441 3.1 635 5,670 2,259 4,456 924 – 818 1,260 10.1 1,689 14,924 10,892 4,180 –148 293 2.0 181 14,737 13,329 1,407 1 465 3.2 673 2.6 0.5 6.5 0.9 – 4.5 5.7 4.4 2.4 9.5 0.0 – 0.9 16.3 – 22.5 0.9 0.7 1.5 –3.5 –38.7 – –71.8 3.6 3.4 4.6 – 5.4 – 6.0 4,183 2,665 1,518 374 8.9 366 3,100 1,444 579 1,063 229 –215 312 10.1 556 3,774 2,754 1,059 –39 138 3.7 372 3,699 3,329 371 –1 178 4.8 376 4,353 2,693 1,660 425 9.8 478 3,411 1,528 627 1,237 246 –227 348 10.2 578 3,960 2,918 1,082 – 40 71 1.8 205 3,953 3,564 383 6 161 4.1 436 4.1 1.1 9.4 13.6 – 30.6 10.0 5.8 8.3 16.4 7.4 – 5.6 11.5 – 4.0 4.9 6.0 2.2 –2.6 – 48.6 – – 44.9 6.9 7.1 3.2 – – 9.6 – 16.0 OVERVIEW A.46 Key figures by operating division € m Post - eCommerce - Parcel Revenue of which Post eCommerce - Parcel Profit from operating activities (EBIT) Return on sales (%) 1 Operating cash flow express Revenue of which Europe Americas Asia Pacific MEA (Middle East and Africa) Consolidation/Other Profit from operating activities (EBIT) Return on sales (%) 1 Operating cash flow Global Forwarding, Freight Revenue of which Global Forwarding Freight Consolidation/Other Profit from operating activities (EBIT) Return on sales (%) 1 Operating cash flow Supply Chain Revenue of which Supply Chain Williams Lea Consolidation/Other Profit from operating activities (EBIT) Return on sales (%) 1 Operating cash flow 1 EBIT / revenue. Deutsche Post DHL Group — 2014 Annual Report 62 POST - ECOMMERCE - PARCEL DIVISION revenue increases by 2.6 % In the reporting year, with 0.3 additional working days in Germany, revenue in the division was €15,686 million, 2.6 % above the prior- year figure of €15,291 million. Operations in both business units performed well, with our international and domestic parcel business, predominantly in Germany, accounting for most of the gain. Negative currency effects of €6 million were recorded. Mail business increases revenue as volume declines In the Post business unit, revenue was €10,026 million, slightly above the prior-year figure of €9,975 million. This is attributable primarily to the price increases for both a standard letter and our Infopost product since overall volumes continued to decline. Revenue in the fourth quarter of 2014 was €2,693 million (previous year: €2,665 million). The domestic mail business performed well mainly as a result of the price increases. Volumes were slightly below the prior-year level. This decline can be attributed to the additional mail correspondence seen in advance of the SEPA migration in 2013 in addition to the general market trend and other factors. Revenue in the international import / export business in the reporting year declined noticeably compared to the prior- year level due to changes in the mix. In the Dialogue Marketing business, we were able to increase revenue despite declining volumes compared with the previous year. The prices for the Standard, Kompakt and Maxi formats of our Infopost product were raised by three cents on 1 July 2014. In addition, we accelerated our advertising activities with regard to retail and mail-order businesses. Both revenue and sales in unaddressed advertising mail decreased slightly. We generated growth through new customers and by expanding the delivery area for our unaddressed product Einkauf aktuell; however, this growth did not offset the declines in Postwurfsendung items. A.47 Post: volumes Mail items (millions) Total of which Mail Communication of which Dialogue Marketing 2013 adjusted 20,804 8,958 9,716 2014 + / – % 20,498 8,891 9,523 –1.5 – 0.7 –2.0 Q 4 2013 adjusted 5,724 2,390 2,765 Q 4 2014 + / – % 5,433 2,309 2,561 – 5.1 –3.4 –7.4 eCommerce - Parcel business unit continues to grow Worldwide online retailing continues to have a positive impact on our parcel business. By expanding our portfolio and improving our services, we are laying the logistical foundation around the world to ensure that the strong growth in this market is sustained. In the reporting year, revenue in the eCommerce - Parcel business unit was €5,660 mil- lion, exceeding the prior-year figure of €5,316 million by 6.5 %. The volume in the German parcel business rose sharply again in 2014, surpassing the prior-year figure by 7.0 %. We extended our product portfolio again and significantly expanded our services. Revenue exceeded the prior-year figure by an even wider margin due to changes in the mix. In the fourth quarter of 2014, the positive trend accelerated further. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Business performance in the divisions 63 Our other domestic parcel business in Europe performed just as well. Since we consolidated this business into the Post - eCommerce - Parcel division, revenue and sales have increased considerably compared with the prior year. Our worldwide e-commerce activities also continue to perform well. Revenue in- creased in the reporting year due to solid growth in the Americas and India. In contrast, volumes remained below the prior-year figure because we began to reassess our cus- tomer portfolio, particularly in the USA. A.48 Parcel Germany: volumes Parcels (millions) 2013 adjusted 2014 + / – % Parcel Germany 965 1,033 7.0 Q 4 2013 adjusted 285 Q 4 2014 + / – % 309 8.4 Increased costs slow earnings growth Although revenue rose significantly compared with the previous year, EBIT improved only slightly to €1,298 million (previous year: €1,286 million). Increased material and labour costs, in particular, as well as the continued expansion of our parcel network, noticeably slowed the improvement in earnings. The return on sales was 8.3 % (previ- ous year: 8.4 %). In the fourth quarter of 2014, EBIT was €425 million (previous year: €374 million), which improved return on sales from 8.9 % to 9.8 % quarter-on-quarter. Operating cash flow in the reporting year was €1,085 million, exceeding the prior- year figure of €1,038 million by 4.5 %, which is mainly a result of lower net cash outflow from working capital. At €–278 million, working capital was significantly less favorable than the prior-year level (€–457 million). Deutsche Post DHL Group — 2014 Annual Report 64 EXPRESS DIVISION revenue in time-definite business grows at a high level Revenue in the division increased by 5.7 % to €12,491 million in the reporting year (previ- ous year: €11,821 million). Our business continued to grow: excluding negative currency effects of €193 million and the effect from the sale of the domestic express business in Romania in the first quarter of 2013, revenue in the reporting year increased by 7.3 %. In the fourth quarter of 2014, revenue climbed year-on-year by 10.0 %. In the Time Definite International (TDI) product line, both per-day shipment vol- umes and daily revenues rose by 7.8 % compared with the prior year. An increase of 7.8 % in the final quarter affirmed the growth in per-day volumes. In the Time Definite Domestic (TDD) business, our customers sent 1.7 % more ship- ments each day year-on-year in 2014. Daily revenues in the reporting year remained at the prior-year level. In the fourth quarter of 2014, daily shipment volumes went up by 3.9 %. Effective 1 January 2014, we transferred the Indian subsidiary Blue Dart as well as the domestic express business in the Netherlands, Belgium and Poland to the PeP division. Since then our focus in the Express division in these countries has been on our core competence, international business. The subsidiary Sky Courier Inc. in the United States was transferred to the Global Forwarding, Freight division. A.49 EXPRESS: revenue by product € m per day 1 Time Definite International (TDI) Time Definite Domestic (TDD) 2013 adjusted 34.7 3.9 2014 + / – % 37.4 3.9 7.8 0.0 1 To improve comparability, product revenues were translated at uniform exchange rates. These revenues are also the basis for the weighted calculation of working days. A.50 EXPRESS: volumes by product Thousands of items per day 1 Time Definite International (TDI) Time Definite Domestic (TDD) 2013 adjusted 643 361 2014 + / – % 693 367 7.8 1.7 1 To improve comparability, product revenues were translated at uniform exchange rates. These revenues are also the basis for the weighted calculation of working days. Q 4 2013 adjusted 37.5 4.1 Q 4 2013 adjusted 694 380 Q 4 2014 + / – % 40.0 4.3 6.7 4.9 Q 4 2014 + / – % 748 395 7.8 3.9 TDI volumes in europe region see final-quarter double-digit increases Revenue in the Europe region was €5,670 million, 4.4 % above the prior year’s figure of €5,432 million. The figure for the reporting year included negative currency effects of €37 million, which related mainly to our business activities in Russia and Turkey. Exclud- ing these effects and the effect from the sale of the domestic express business in Romania in the first quarter of 2013, revenue growth in 2014 was 5.2 %. Daily revenues in the TDI product line grew by 4.6 %, due primarily to the 6.0 % increase in daily shipment volumes. In the fourth quarter of 2014, daily revenues in international shipments increased by 4.5 % compared with the prior-year quarter; shipment volumes were even up by 10.2 %. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Business performance in the divisions 65 Business growth stable in the americas region Revenue in the Americas region increased by 2.4 % in the reporting year to €2,259 mil- lion (previous year: €2,207 million). The figure for the reporting year included major negative currency effects of €99 million, which related mainly to our business activities in South America – above all Venezuela and Argentina. Excluding these effects, revenue in the region rose by 6.8 % in the reporting year. In the TDI product line, daily revenues and per-day volumes increased by 6.8 % and 7.0 %, respectively. In the fourth quarter of 2014, daily shipment volumes slightly exceeded the prior-year level by 0.5 %. Performance in asia Pacific region remains dynamic In the Asia Pacific region, we increased revenue by 9.5 % to €4,456 million (previous year: €4,069 million). The figure for the reporting year included negative currency effects of €41 million. Excluding these effects, the revenue increase was a strong 10.5 %. Daily rev- enues in the TDI product line were up by 11.3 % in 2014, due primarily to the 9.6 % rise in daily shipment volumes. The encouraging growth was also maintained in the fourth quarter: revenues in daily international shipments increased by 11.1 % whilst shipment volumes grew by 8.0 %. Time-definite shipments rise in the MEA region In the MEA region (Middle East and Africa), revenue in the reporting year was €924 mil- lion and thus at the prior-year level. Excluding negative currency effects of €11 million, revenue grew by 1.2 % in the reporting year. In the TDI product line, daily revenues increased by 8.7 % and per-day volumes by 10.5 %. In the fourth quarter of 2014 daily revenues in international shipments increased by 8.8 %, and shipment volumes by 10.0 %, compared with the previous quarter. EBIT exceeds high prior-year figure again In the reporting year, EBIT in the division increased year-on-year by 16.3 % to €1,260 mil- lion (previous year: €1,083 million). Increased revenues, the higher operating profitabil- ity of our network and strict cost management in particular contributed to this improve- ment. The EBIT figure for the previous year included a €12 million deconsolidation gain on the divestment of the domestic express business in Romania. The reversal of restructuring provisions in the United States resulted in income that was offset mainly by impairment losses on aircraft. Return on sales in the reporting year rose from 9.2 % to 10.1 %. In the final quarter, EBIT climbed by 11.5 % to €348 million, which improved return on sales from 10.1 % to 10.2 %. As a result of the improved operating profit, operating cash flow increased in the reporting year by 22.5 % to €1,689 million (previous year: €1,379 million). Deutsche Post DHL Group — 2014 Annual Report 66 GLOBAL FORWARDING, FREIGHT DIVISION Freight forwarding volumes recovered slightly during the year Revenue in the division increased by 0.9 % to €14,924 million in the reporting year (previous year: €14,787 million). Excluding negative currency effects of €339 million, revenue was 3.2 % above the previous year. After declining in the first half of the year, the freight forwarding business recovered slightly over the course of the year. In the fourth quarter, revenue was up year-on-year by 4.9 % to €3,960 million (previous year: €3,774 million). The fourth-quarter figure included positive currency effects of €15 mil- lion. Excluding currency effects, revenue saw a 4.5 % year-on-year increase. Our rev enue continued to be impacted by reduced prices. In the Global Forwarding business unit, revenue in the reporting year increased slightly by 0.7 % to €10,892 million (previous year: €10,813 million). Excluding negative currency effects of €281 million, the increase was 3.3 %. Gross profit declined by 4.9 % to €2,403 million (previous year: €2,526 million). Implementation of our NFE strategic project is on-going. Volume rise in air and ocean freight confirmed Revenues and volumes in air and ocean freight increased year-on-year in the reporting year. Our air freight volumes grew in financial year 2014 by 2.4 % compared with the previous year. Margin pressure continued to rise over the course of the year. In light of the falling oil price, major customers engaged in aggressive competitive bidding in the second half of the year. Furthermore, airlines reduced their capacities, in particular along the very busy routes from Asia. Our revenue in the reporting period grew by 2.2 %; however, gross profit declined by 8.9 %. In the fourth quarter, volumes were 2.7 % and revenue 6.6 % above the prior-year quarter. Ocean freight volumes for 2014 as a whole were up by 4.6 % year-on-year, driven mainly by newly acquired customers and increased volumes from existing customers. Asia remains the largest growth engine. Despite the fact that new, larger vessels are being put into operation, ocean carriers continued to reduce effective capacity and therefore maintain the balance between supply and demand. At the same time, rates were in- creased, which added pressure to the margins. Our ocean freight revenue increased by 1.3 % in the reporting year. Although we implemented strict operational cost control measures, gross profit declined by 4.1 %. In the fourth quarter, volumes were 3.4 % and revenue 9.3 % above the prior-year quarter. Our industrial project business (in table A.51, reported as part of Other in the Global Forwarding business unit) saw weaker performance compared with the prior year. In the reporting year, the share of revenue related to industrial project business and reported under Other was 34.7 % and therefore down year-on-year (previous year: 37.1 %). Gross profit therefore declined by 10.8 % compared with the prior-year period. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Business performance in the divisions 67 A.51 Global Forwarding: revenue € m Air freight Ocean freight Other Total 2013 adjusted 5,006 3,532 2,275 2014 + / – % 5,114 3,578 2,200 2.2 1.3 –3.3 0.7 10,813 10,892 A.52 Global Forwarding: volumes Thousands Air freight tonnes of which exports tonnes Ocean freight TEUS 1 1 Twenty-foot equivalent units. 2013 adjusted 3,953 2,215 2,807 2014 + / – % 4,048 2,272 2,935 2.4 2.6 4.6 Q 4 2013 adjusted 1,324 848 582 2,754 Q 4 2013 adjusted 1,047 591 707 Q 4 2014 + / – % 1,411 927 580 2,918 6.6 9.3 – 0.3 6.0 Q 4 2014 + / – % 1,075 600 731 2.7 1.5 3.4 revenue in european overland transport business grows steadily In the Freight business unit, revenue was up by 1.5 % to €4,180 million in financial year 2014 (previous year: €4,117 million) despite negative currency effects of €59 million. Business grew primarily in Central and Eastern Europe, Germany, Turkey, Sweden and France. Gross profit declined by 1.6 % to €1,079 million in the reporting year (previous year: €1,097 million), due primarily to negative currency effects. EBIT includes high NFE expenses EBIT in the division was €293 million in the reporting year and therefore significantly below the prior-year level of €478 million. The impact of high NFE expenses continues to be felt. At the same time, gross profit margins remained at a historically low level due to higher pressure on margins, despite strict cost management. The return on sales declined to 2.0 % (previous year: 3.2 %). In the fourth quarter of 2014, EBIT fell year-on- year, from €138 million to €71 million. Moreover, net working capital in the reporting year worsened due to increased outstanding receivables, leading to an operating cash flow of €181 million (previous year: €641 million). Deutsche Post DHL Group — 2014 Annual Report 68 A.53 SUPPLY CHAIN: revenue by sector, 2014 Total revenue: €14,737 million 3 % Energy 4 % Supply Chain Others 10 % Williams Lea 10 % Automotive 10 % Technology 19 % Consumer 20 % Life Sciences & Healthcare 24 % Retail A.54 SUPPLY CHAIN: revenue by region, 2014 Total revenue: €14,737 million 14 % Asia Pacific / Middle East/Africa 26 % Americas 60 % Europe/Other / Consolidation SUPPLY CHAIN DIVISION Positive revenue performance Revenue in the division increased in the reporting year by 3.6 % to €14,737 million (pre- vious year: €14,227 million). Positive currency effects of €132 million almost offset the loss of revenue from prior-year disposals of €147 million. Excluding these effects, rev- enue growth was 3.7 %. In the fourth quarter of 2014, revenue increased year-on-year by 6.9 % from €3,699 million to €3,953 million. Excluding the positive currency effects, revenue grew by 1.9 %. Revenue in the Supply Chain business unit was €13,329 million in 2014, an increase of 3.4 % (previous year: €12,889 million). Excluding business disposals and positive cur- rency effects, growth was 3.8 %. On this basis, growth in the emerging markets was better than that of the business unit as a whole. Compared with the previous year, the Automotive and Life Sciences & Healthcare sectors represented a higher proportion of revenue, offset by a slightly lower share in the Retail sector. Revenue from the top 20 customers increased by 1.5 %. In the Americas region, revenue no longer includes Exel Direct in the United States, which we disposed of in the second quarter of 2013. Our revenue in Canada was im- pacted negatively by the loss of a contract in the Retail sector at the end of the second quarter of 2014. We generated the highest revenue growth in the USA and Brazil, pre- dominantly from new business in the Consumer and Energy sectors. In the Asia Pacific region, we achieved substantial revenue growth from additional volumes and new business, particularly in Japan, Australia and China. In Japan, we bene- fited from new business in the Technology sector that was gained in the second half of 2013. Revenue growth in Australia came primarily from the Life Sciences & Healthcare sector. In China, revenue increased significantly due to new business and higher volumes in the Automotive and Consumer sectors. However, the overall rise in revenue in the region was offset partly by negative currency effects, due primarily to the Japanese yen. In Europe, volumes in the Automotive and Retail sectors increased as a result of higher end-customer demand. Revenue in the Life Sciences & Healthcare sector im- proved due to additional business with the UK National Health Service. Prior-year dis- posals and the strong pound sterling also affected revenue growth. In the Williams Lea business unit, revenue grew by 4.6 % to €1,407 million in the reporting period, driven mainly by higher volumes in the public sector in the UK and the new Marketing Solutions sourcing business in Asia. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — rePor T on eConoMIC PoSITIon — Business performance in the divisions 69 new business worth around €1,220 million secured In the reporting year, the Supply Chain business unit concluded additional contracts worth around €1,220 million in annualised revenue with both new and existing custom- ers in the reporting year. The Consumer, Retail, Automotive, Life Sciences & Healthcare and Technology sectors accounted for the majority of the gains. The annualised contract renewal rate remained at a consistently high level. EBIT further improved in the reporting year EBIT in the division was €465 million in the reporting year (previous year: €441 million). The previous year included a gain of €50 million from the adjustment of pension plans as well as charges of €30 million for restructuring, charges associated with the Chapter 11 insolvency filing of a major customer and expenses arising from business disposals. The improved EBIT can be attributed both to the high level of new business and to continuing restructuring programmes. The return on sales was 3.2 % (previous year: 3.1 %). In the fourth quarter of 2014, EBIT decreased from €178 million to €161 million, reflecting pri- marily the prior- year net gain from the pension plan adjustment and restructuring costs. Operating cash flow for the reporting year increased to €673 million, from €635 mil- lion in the previous year. Deutsche Post DHL Group — 2014 Annual Report 70 DEUTSCHE POST SHARES Highly volatile equities markets The stock markets were extremely volatile in 2014. The DAX saw high levels of fluctuation between its annual low of 8,571 points on 15 October and its high of 10,087 points on 5 December. Volatility was similarly high on the EURO STOXX 50 as a result of geopolit- ical and monetary policy factors that gave rise to nervousness amongst investors. The stock markets registered significant price declines on a regular basis, above all due to the Russia-Ukraine conflict, Middle East trouble spots and concerns regarding economic performance in the emerging economies. Falling oil prices and the EUR-USD exchange rate also contributed to uncertainty on the financial markets. Central banks all over the world attempted to counteract these trends by adopting expansive monetary pol- icies. Thanks in particular to improved US economic indicators and hopes of additional stimulus from the European Central Bank, equities prices increased somewhat more significantly at the end of the year, which at least allowed the European stock markets to close the year with slight gains. The DAX ended the year 2014 at 9,805 points, a gain of 2.7 %. The EURO STOXX 50 registered growth of 1.2 % year-on-year. A.55 Deutsche Post shares: multi-year review Year-end closing price High Low Number of shares Market capitalisation as at 31 December € € € millions € m 2008 11.91 24.18 7.18 1,209.0 14,399 2009 13.49 13.79 6.65 1,209.0 16,309 2010 12.70 14.46 11.18 1,209.0 15,354 2011 11.88 13.83 9.13 1,209.0 14,363 2012 16.60 16.66 11.88 1,209.0 20,069 2013 26.50 26.71 16.51 1,209.0 32,039 2014 27.05 28.43 22.30 1,211.2 1 32,758 Average trading volume per day shares 7,738,509 5,446,920 5,329,779 4,898,924 4,052,323 4,114,460 4,019,689 Annual performance including dividends Annual performance excluding dividends Beta factor 2 Earnings per share 3 Cash flow per share 4 Price-to-earnings ratio 5 Price-to-cash flow ratio 4, 6 Dividend Payout ratio Dividend per share Dividend yield % % € € € m % € % – 45.5 – 49.3 0.81 –1.40 1.60 – 8.5 7.4 725 – 0.60 5.0 18.3 13.3 0.91 0.53 – 0.48 25.5 –28.1 725 112.6 0.60 4.4 –1.4 – 5.9 0.95 2.10 1.59 6.0 8.0 786 30.9 0.65 5.1 –1.3 – 6.5 1.19 0.96 1.96 12.4 6.1 846 72.7 0.70 5.9 45.6 39.7 0.88 1.36 7 – 0.17 12.2 7 – 97.6 846 51.6 0.70 4.2 63.9 59.6 0.86 1.73 2.47 15.3 10.7 968 46.3 0.80 3.0 5.1 2.1 0.94 1.71 2.51 15.8 10.8 1,030 8 49.7 8 0.85 8 3.1 1 Increase due to the operation of a bonus programme for executives 2 Three-year beta; Source: Bloomberg. 3 Based on consolidated net profit after deduction of non-controlling interests 4 Cash flow from operating activities. 5 Year-end closing price / earnings per share. 6 Year-end closing price / cash flow per share. 7 Adjusted to reflect the application of IAS 19 R. 8 Proposal. Note 38. Note 22. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — DeuTSCHe PoST SHareS 71 A.56 Peer group comparison: closing prices 30 Sep. 2014 25.39 3.42 5.01 161.45 98.29 120.60 31 Dec. 2014 27.05 3.10 5.54 173.66 111.17 135.30 + / – % 6.5 – 9.4 10.6 7.6 13.1 12.2 31 Dec. 2013 26.50 4.15 6.75 143.77 105.08 117.10 31 Dec. 2014 27.05 3.10 5.54 173.66 111.17 135.30 EUR EUR EUR USD USD CHF + / – % 2.1 –25.3 –17.9 20.8 5.8 15.5 Deutsche Post DHL PostNL TnT Express FedEx UPS Kuehne + Nagel A.57 Share price performance € 30 29 28 27 26 25 24 23 22 21 20 Closing price: €27.05 31 December 2013 31 March 2014 30 June 2014 30 September 2014 31 December 2014 Deutsche Post EURO STOXX 50 1 DAX 1 1 Rebased to the closing price of Deutsche Post shares on 31 December 2013. Deutsche Post shares register positive trend Despite the uncertainties on the equities markets, Deutsche Post shares closed 2014 with an overall gain. The shares recorded their greatest price increase at the start of the year after publication of the figures for 2013. On 2 April, the shares benefited from the posi- tive response to presentation of our Strategy 2020 to reach a new all-time high of €28.43. However, the share price could not withstand the generally negative market trend as the year progressed. From the middle of the year Deutsche Post shares declined, reaching an annual low of €22.30 on 15 October 2014. In view of the sound third-quarter figures and an overall positive market trend, however, the shares subsequently made up for most of that loss. Price levels were impacted positively by Moody’s credit rating upgrade from “Baa1” to “A3” in September. With a closing price of €27.05, our shares ended the year up 2.1 % year-on-year, thus charting similar progress to the DAX (up 2.7 %) and the EURO STOXX 50 (up 1.2 %). The shares generated a gain of 5.1 % on a total return basis, i. e., including the dividend per share. Average daily Xetra trading volumes remained just below the prior-year level at 4.0 million shares. Deutsche Post DHL Group — 2014 Annual Report 72 Majority of analysts give shares a “buy” rating At the close of 2014, 19 analysts issued a “buy” recommendation on our shares, which is one more than the year before. The number of “hold” ratings remained the same, how- ever, at 14. Four analysts gave a “sell” recommendation – one more than in the prior year. The average price target increased from €26.13 to €26.92 during the year. A.58 Shareholder structure 1 Free float remains the same 21.0 % KfW Bankengruppe 79.0 % Free float 65.6 % Institutional investors 13.4 % Private investors The investment share of our largest investor – KfW Bankengruppe – remains at 21.0 % (previous year: 21.0 %). As a result, the free float also remained unchanged at 79.0 %. The share of our stock held by private investors rose to 13.4 % (previous year: 11.2 %). In terms of the regional distribution of identified institutional investors, the highest percentage of shares (16.3 %) continues to be held in the UK (previous year: 14.8 %). The share of US investors decreased to 13.7 % (previous year: 13.8 %) and that of institutional investors in Germany to 10.8 % (previous year: 12.3 %). Our 25 largest institutional investors hold a total of 36.6 % of all issued shares (previous year: 30.5 %). 1 As at 31 December 2014. A.59 Shareholder structure by region 1 13.7 % USA 16.3 % UK 24.8 % Other 45.2 % Germany 1 As at 31 December 2014. recognition for investor relations work We held a total of 474 individual and group meetings with more than 700 investors at conferences and road shows during the reporting year. In addition to maintaining close contact with institutional investors on the global financial markets, we also took advantage of numerous local investor events to cultivate our base of private investors in Germany. Key topics of discussion in the Post - eCommerce - Parcel division revolved around medium-term strategic issues and the growth potential of e-commerce activities. In the Express division, focus was upon the strong performance of volumes and margins. Investor talks relating to the Global Forwarding, Freight division concentrated on the fluctuating market conditions and the strategic NFE project. At the Group level, cash flow was an important topic for our investors. We presented our Strategy 2020 at a Capital Markets Day in April and in November we held a Capital Market Tutorial Workshop in London at which the focus of attention was the Supply Chain division. This event was dedicated specifically to implementing Group strategy at the divisional level. We plan to continue holding tutorial workshops in the future to give investors a closer look at our daily activities as well as the strategic projects being carried out by the individual divisions. Our investor relations activities received several awards from the renowned IR Magazine in the reporting year. In a survey of 700 analysts and fund managers from 23 countries, our IR team was ranked 18th in the Global Top 50 and 8th in the European Top 100. In addition, our IR activities were regarded as the Best in Sector. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — DeuTSCHe PoST SHareS — non-FInanCIaL FIGureS — Employees 73 NON-FINANCIAL FIGURES Deutsche Post DHL Group not only wants to be an attractive investment for shareholders, it also wants to become the employer of choice for employees and the provider of choice for customers. our performance in the areas of HR, diversity, health management, occupational safety, service and quality play a key role in this endeavour. With programmes in the areas of environmental protection, disaster management and education, the Group is also committed to social responsibility. Employees Human resources supports corporate strategy In accordance with Strategy 2020, Human Resources is focusing its activities even more intensely on our core business. We want to secure the best team at competitive costs. To do so, we have to find the right talent based upon the specific needs of our busi- ness units, build relationships with them and tailor their professional development. Our Group-wide Certified initiative, which was extended to also cover our Human Resources staff in the reporting year, plays a key role in these efforts. As at the end of 2014, 3,565  participants had undergone courses taught exclusively by our own staff. employee opinion Survey sees positive trend continue The results of our annual Group-wide Employee Opinion Survey are indicators relevant for internal management that help us to foster employee engagement with appropriate activities. As in the previous year, 77 % of our employees participated. The trend remained positive for the majority of the areas evaluated. Particular attention is always paid to Employee Engagement and to how employees evaluate their managers under the key performance indicator Active Leadership, which is tied to management bonuses. In keeping with the spirit of our GoGreen environmental protection programme, the survey was largely conducted electronically: 55 % of the questionnaires were completed online. A.60 Selected results from the employee opinion Survey % Response rate KPI Active Leadership KPI Employee Engagement 2013 2014 77 70 72 77 71 72 Objectives and strategies, page 31 Objectives and strategies, page 31 Group management, page 37 Corporate responsibility, page 78 Deutsche Post DHL Group — 2014 Annual Report 74 another slight increase in number of employees As at 31 December 2014, we employed 443,784 full-time equivalents in more than 220 countries and territories, 2.0 % more than in the previous year. A.61 number of employees at year-end Headcount 1 Full-time equivalents 2 of which Post - eCommerce - Parcel Express Global Forwarding, Freight Supply Chain Corporate Center/Other of which Germany Europe (excluding Germany) Americas Asia Pacific Other regions average for the year Headcount of which hourly workers and salaried employees Civil servants Trainees Full-time equivalents 1 Including trainees. 2 Excluding trainees. 2014 + / – % 2013 adjusted 479,690 434,974 163,195 71,290 42,825 145,152 12,512 168,854 105,006 76,966 66,840 17,308 478,903 433,647 40,321 4,935 488,824 443,784 166,342 75,185 44,059 146,220 11,978 170,596 108,890 74,573 71,216 18,509 484,025 440,973 37,963 5,089 435,218 440,809 1.9 2.0 1.9 5.5 2.9 0.7 – 4.3 1.0 3.7 –3.1 6.5 6.9 1.1 1.7 – 5.8 3.1 1.3 A.62 employees by region 1 4 % Other 16 % Asia Pacific 17 % Americas 25 % Europe (excluding Germany) 38 % Germany 1 As at 31 December 2014; full-time equivalents. In the Post - eCommerce - Parcel division, we hired new employees mainly to accommo- date the sustained growth in the parcel business in Germany. The number of employees in the Express division increased compared with the previous year. This was necessary primarily in operations due to increased shipment volumes. In the Global Forwarding, Freight division, our workforce grew, due primarily to the new customers we won in Asia. In the Supply Chain division, growth in new and existing business led to a 0.7 % increase in the workforce, which was tempered by the loss of a contract in the Retail sector in Canada. Excluding this effect, employment rose by 3.4 %. From a geographic perspective, the loss of the contract in Supply Chain more than compensated for the increase in our workforce in the Americas. Our staff levels were up in all other regions. We continue to employ the highest number of our personnel in Germany. Our current planning foresees further slight growth in the number of employees in financial year 2015. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — non-FInanCIaL FIGureS — Employees 75 Staff costs exceed prior-year level At €18,189 million, staff costs exceeded the adjusted prior-year level (€17,776 million). A.63 Staff costs and social security benefits € m Wages, salaries and compensation Social security contributions Retirement benefit expenses Expenses for other employee benefits Expenses for severance payments Staff costs 1 Note 4. 2013 adjusted 1 14,300 2,110 883 356 127 2014 14,583 2,164 965 344 133 17,776 18,189 Compensation is performance-based We offer our employees compensation that is based upon responsibilities and per- formance, is in line with our corporate objectives and creates long-term incentives. Compensation always depends upon national laws, local market conditions and, where applicable, existing collective agreements. We aim to offer competitive pay to our staff in all fields. Moreover, we provide defined benefit or defined contribution retirement plans in many countries. In order to ensure a fair and balanced compensation structure within our company, we have introduced systems to rate positions in a number of areas. The rating is based upon job category and responsibilities – and is not tied to the personal traits of the employee. Forward-looking Human resources activities making a difference The Generations Pact, concluded between Deutsche Post AG and the trade unions in 2011, continues to be well received by our workforce. As at the end of 2014, 2,323 employees had gone into partial retirement and 18,788 had set up a working-time account. Legisla- tors are currently laying the necessary foundations so that we can offer our civil servants a comparable instrument for age-based working solutions. With strategic workforce management, we aim to accurately meet our staff requirements for the long term. To this end, we developed an analysis and planning instrument as early as 2011 that gives our company units specific recommendations for implementing their business objectives. This methodology was developed further in the reporting year to allow more flexible use. With the help of this instrument, we were able to establish a Talent Roadmap for Supply Chain in Latin America, for example, which will play a significant role in the achievement of our ambitious growth targets in this region. Deutsche Post DHL Group — 2014 Annual Report 76 Objectives and strategies, page 31 A.64 Group apprenticeship schemes Deutsche Post DHL Group, worldwide 1 5.5 % Warehousing logistics specialists 5.6 % Duale Hochschule students 6.8 % Forwarding and logistics services specialists 32.8 % Other apprentice- ships 49.3 % Courier, express and postal services specialists 1 Number of apprentices, annual average: 5,089. A.65 Gender distribution in  management 1, 2014 19.3 % Women 80.7 % Men 1 Based on upper and middle management. Developing and fostering in stages We have established a training system to develop and foster our employees at all levels. As part of cross-functional and cross-divisional programmes, our executives discuss how they can use their management style to contribute even more towards implementing our Group strategy. As at the end of 2014, 1,557 executives had taken part in the first generation of the training course. In the reporting year, 62 top executives completed the second generation of our leadership programme and the next executive levels will follow in 2015 and 2016. Further training and talent management are having a positive effect on the internal placement rate for upper and middle management, which was 93.9 % in the reporting year (previous year: 90.3 %). Of these, 11.8 % (previous year: 11.0 %) were cross-divisional. Our now Group-wide Certified initiative is based upon the Express division’s Certified International Specialist programme and will now be extended out to all employees across the Group. The course programme is modular in nature and widely diversified so that all employees can receive training and certification based upon their specific needs. This is just one way in which we encourage employee engagement and cultural change. Deutsche Post DHL Group is one of the companies that provides the most oppor- tunities for apprentices in Germany. We develop and qualify our junior employees in more than 20 state-accredited apprenticeship schemes and dual-study programmes. In the reporting year, we offered 1,913 junior employees an apprenticeship or study opportunity; in 2015, we will increase this offer to 2,375. Diversity as a success factor Diversity is not only integral to our corporate values, it is also considered as a factor for success and a competitive advantage. In 2014, our Diversity Council took up its mandate. Made up of senior executives, the Council discusses the further alignment of Diversity Management within the Group and introduces the topic in their departments. Furthermore, we held, amongst other things, a global Diversity Day and trained a large number of executives. In 2015, we shall offer training as e-learning modules in multiple languages on our company-wide training platform. As at 31 December 2014, the proportion of women in executive positions worldwide was 19.3 % (previous year: 19.6 %). In order to increase the proportion of women in manage ment positions we have undertaken various measures, which include a system of key indicators, professional development programmes for female junior employees, a variety of women’s networks and options to improve work-family balance. A.66 Work-family balance 1 Headcount State-regulated parental leave of which men of which women Unpaid holiday for family reasons Part-time employees 2 Share of part-time employees (%) 3 1 Includes employees of Deutsche Post AG. 2 Excludes employees in the release phase of partial retirement. 3 Prior-period amount adjusted due to a change in the basis for calculation. 2013 1,579 146 1,433 1,966 63,169 36.1 2014 1,431 148 1,283 1,797 64,511 36.6 Deutsche Post DHL Group — 2014 Annual Report Group Management Report — non-FInanCIaL FIGureS — Employees — Health and safety 77 The average annual employment rate of people with disabilities was 9.1 % at Deutsche Post AG in 2014, again well above the national average in the German private sector (4.1 % in 2012, source: Bundesagentur für Arbeit (German federal employment agency)). A.67 employees with disabilities 1 Employees with disabilities 2 Employment rate 1 Deutsche Post AG employees. 2 In accordance with section 80 of German Social Code IX. Health and safety Comprehensive health concept Headcount % 2012 13,740 8.6 2013 14,170 8.7 2014 14,741 9.1 A.68 Illness rate 1 The World Health Organization (WHO) defines health as mental, physical and social well-being. In accordance with this definition, our health and safety strategy aims to strengthen the health of our staff primarily through prevention. It also involves work- place design, corporate culture and supporting the entire community. 2014 2013 1 All organisational units in Germany. In 2014, we analysed prevention requirements in several projects and consolidated our international co-operation in the field of health promotion. Notable Group health initiatives were recognised again with awards – in Germany alone, up to 40,000 such initiatives take place in our facilities every year. At 8.6 % the illness rate in Germany for 2014 was up slightly on the prior-year figure (8.4 %). occupational safety in focus We rely on training and prevention, both to avoid risks and to design a safe and healthy working environment for our employees. To this end, we have developed and intro- duced activities to increase road safety and prevent accidents. Employees are made aware of common safety hazards through practical exercises such as driving vehicles or climbing stairs. A.69 occupational safety 1 Number of workplace accidents 2 Accident rate (number of accidents per 1,000 employees per year) Number of working days lost due to accidents (calendar days) Working days lost per accident Number of fatalities due to workplace accidents 1 Includes employees of Deutsche Post AG. As at 8 January 2015. Subject to change if later reports received. 2 Accidents when at least one working day is lost, including accidents on the way to and from work. 2013 adjusted 15,823 86 2014 15,808 87 359,781 349,364 22.7 2 22.1 1 8.6 % 8.4 % Deutsche Post DHL Group — 2014 Annual Report 78 lbg-online.net A.70 CO2e emissions, 2014 Total: 5.67 million tonnes 1 13 % Real estate 20 % Road transport 67 % Air transport 1 Scopes 1 and 2. Corporate responsibility Linking profitability to sustainability Corporate responsibility is a key element of our Group’s strategy. It is codified in our Code of Conduct, which is guided by the principles of the Universal Declaration of Human Rights, the United Nations (UN) Global Compact, the International Labour Organisation (ILO) convention and the OECD guidelines for multinational companies. We wish to run our business responsibly, develop sustainable solutions for our custom- ers and also leverage our logistics expertise as well as our global presence to address social transformation. In a Group-wide network relating to issues of Responsible Business Practice, we co-ordinate the on-going dialogue with our stakeholders, which we strengthened in the reporting year. This dialogue ensures that our stakeholders’ requirements as regards social and environmental issues are taken into account appropriately and that our busi- ness is systematically aligned accordingly. The goal is to link profitability to sustainability. As part of our Corporate Citizenship efforts we also transfer our expertise in trans- port and logistics to our social commitment. We are committed to educational and professional development, provide logistical support in the wake of natural disasters and support local environmental protection and aid projects. In the reporting year, we evaluated all Corporate Citizenship-related investments in accordance with the LBG model for the first time and are thus fulfilling the assessment base for corporate community investment. Our Group-wide environmental management is based upon the value proposition of shared value. With measures to increase CO 2 efficiency as well as environmentally friendly GoGreen products we fulfil our responsibility towards the environment and  society, and create added value for our customers whilst strengthening our market  position. Greenhouse gas emissions almost constant We aim to reduce our dependency upon fossil fuels, improve our CO2 efficiency and lower costs. We have anchored these goals throughout the entire Group with our GoGreen environmental protection programme. Our “green” products and services also help customers achieve their own environmental targets whilst concurrently open- ing up new business opportunities for the company. By the year 2020, we intend to improve the CO2 efficiency of our own operations and those of our subcontractors by 30 % compared with 2007. We quantify our greenhouse gas emissions based upon the GHG Protocol Corporate Standard and DIN EN 16258; those for our European air freight activities are also calculated in accordance with the requirements of the European Union Emissions Trading System (EU ETS). Pursuant to DIN EN 16258, all gases that are harmful to the environment must be disclosed in the form of CO2 equivalents (CO2e). In 2014, our direct (Scope 1) and indirect (Scope 2) greenhouse gas emissions amounted to 5.67 mil- lion tonnes of CO2e (previous year, adjusted: 5.62 million tonnes of CO2e). This figure reflects the fuel consumption of our fleet and energy consumption in our buildings. The increase in emissions from the above-average performance in our Express division was offset largely by lower emissions in the other divisions. Overall, emissions increased slightly by 0.9 %. As in the previous year, we avoided 0.45 million tonnes of CO2e by using electricity from renewable sources. At the same time, energy consumption in our buildings and facilities fell by 4.3 %. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — non-FInanCIaL FIGureS — Corporate responsibility 79 A.71 Fuel and energy consumption Consumption by fleet Air transport (jet fuel) million kilograms 1,150.7 1,187.9 Road transport (petrol, biodiesel, diesel, bio-ethanol, LPG) Road transport (biogas, CnG) million litres million kilograms Energy for buildings and facilities (including electric vehicles) million kilowatt hours 450.2 3.2 3,393 445.8 4.4 3,247 2013 adjusted 2014 Changes in the consolidated group and an improved method of calculation for road and air transport in the Express division necessitated the adjustment of the prior-year figures. The basis for calculating our CO2 emissions, the changes in our CO2 efficiency and detailed consumption data are available in the Corporate Responsibility Report. Note 2 dpdhl.com/cr-report2014 using our expertise and network to serve the community As part of a public-private partnership, we support the UN in disaster management free of charge through our GoHelp Group programme. Our logistics experts hold multi-day workshops known as Get Airports Ready for Disaster (GARD) to train the personnel at airports selected in conjunction with the UN. The workshops include an on-site risk analysis as well as the development of action plans to increase the capacity and efficiency of the airports in the event of disasters. In 2014, seven workshops were held at airports in the Dominican Republic, Jordan, Peru, the Philippines and Sri Lanka. Two refresher courses took place in Armenia and Peru. Our Disaster Response Teams provide on-site, emergency assistance when disaster strikes. The teams are part of a worldwide network of more than 400 volunteer logis- tics specialists who can be deployed to a disaster area within 72 hours of receiving the call from the UN. Once on-site, they support relief organisations by taking over airport logistics. In the reporting year, teams were deployed to Chile and Panama. As one of the world’s largest employers, we want to improve the education and employability of socially disadvantaged children and young people. To this end, we co- operate with two global partners – Teach For All and SOS Children’s Villages – as part of our GoTeach Group programme. In the reporting year, we supported organ- isations in 31 countries in Africa, Asia, Europe and Latin America. We entered into new partnerships with SOS Children’s Villages in the Dominican Republic, El Salvador, Haiti, Indonesia, Columbia, Lithuania, Mauritius, Paraguay, Swaziland and Thailand. Our co-operation with this organisation was extended for three years in 2014. We are also now involved with Teach For All in Ecuador. We foster the voluntary work of our employees with Global Volunteer Day, in which around 108,000 employees (previous year: around 100,000) took part during the reporting year, and the Living Responsibility Fund. The We Help Each Other (WHEO) relief fund enables employees to donate money for colleagues in need. Deutsche Post DHL Group — 2014 Annual Report 80 dpdhl.com/cr-report2014 Significant improvement in sustainability ratings Investors and analysts on international capital markets monitor and evaluate how sus- tainable a company’s business is. In the reporting year, we improved significantly in the most well-known ratings. Our most important achievements were our readmission to the DJSI World and DJSI Europe indices, being awarded the RobecoSAM Bronze Class and our inclusion in the STOXX Global ESG Leaders index. In addition, our sustainability was validated in the FTSE4Good and MSCI indices, receiving the top “AAA” ranking from MSCI. We were ranked third amongst 134 companies by the leading sustainability research company Sustainalytics. Moreover, we received another very good ranking in the CDP Global 500 Climate Disclosure Leadership Index. Please see our Corporate Responsibility Report for additional results. Procurement A.72 Procurement expenses, 2014 Group’s procurement expenditure increased Volume: €10.3 billion 6 % Network supplies 7 % Production systems 9 % Transport services 9 % Real estate 12 % IT and communications 15 % Ground fleet 21 % Air fleet 21 % Services In the year under review, the Group centrally purchased goods and services with a total value of around €10.3 billion (previous year: €9.4 billion). Procurement helps the divisions to reduce expenditure and make cost-effective investments. For the Express division, a global tender was put out again for divisional kerosene requirements in the area of aviation. The result equated to savings of around €1 million in the reporting year. The maintenance costs for A300-600 aircraft were also reduced. Furthermore, Corporate Procurement purchases the necessary sorting equipment for the construction and expansion of hubs and gateways. In order to expand capacities in the parcel network in Germany, Procurement sup- ported the Post - eCommerce - Parcel division with the selection and order placement of sorting solutions at 34 locations. Furthermore, sorting system components were retro- fitted and replaced. New maintenance and spare parts supply contracts were drawn up for 33 parcel centres, which will allow us to save costs, increase transparency and work more efficiently in the future. In several regions, telecommunications services were again put out to tender, thus facilitating considerable cost savings and increasing quality. In North America, we are consolidating our data centres, the tender process for which was supported by Procure ment. The financing and payment model Supplier Finance, which is in place in many parts of Europe, Asia and the United States, was extended to more countries and business units during the reporting year. The programme co-ordinated by Corporate Finance and Procurement supports the divisions in improving their working capital and suppliers to benefit from favourable financing conditions. Procurement organisation works closely together Procurement is a centralised function in the Group. Corporate Category Management comprises three Global Sourcing departments which work closely with the four pro- curement regions. All functions report to the head of Corporate Procurement. Our pur- chasing operations are pooled in regional centres at six locations. In Asia, we outsourced the catalogue-based ordering system to an external provider. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — non-FInanCIaL FIGureS — Corporate responsibility — Procurement — Customers and quality 81 Corporate responsibility, page 78 dpdhl.com/cr-report2014 Procurement considers environmental aspects When purchasing products and services, Procurement works closely together with those responsible for the various product categories and regions in order to take environ- mental aspects into consideration. Deutsche Post DHL Group obtains up to 60 % of its electricity from renewable sources and works closely with its business partners to help them achieve their environmental targets. This includes the use of energy efficient light- ing, digital measuring devices, co-generation heat and power plants and heat-reflective wall paints. In the reporting year, we also modernised our operational vehicle fleet. A total of 11,682 emissions-efficient Euro class 5 and 6 vehicles were put into operation in Germany and 1,864 company cars were ordered in these two Euro classes. In addition, we purchased 60 electric vehicles, which are currently being tested on delivery routes. Individual projects are described in our Corporate Responsibility Report. Procurement systems further expanded The use of IT applications to procure goods and services more efficiently increased again in the reporting year. For instance, our electronic ordering system “GeT” is now available in the 48 countries with the highest procurement rates and further roll-out in other countries is also planned. The IT systems used for purchasing are currently being updated and positioned on a standardised platform. This ensures that all information about a supplier is stored in one place – from determining demand quantities to auto- mated tenders and supplier ratings. Simplifying and standardising supplier management We continuously review whether our suppliers comply with the ethical and environ- mental standards set forth in our Code of Conduct. In the reporting year, we simplified and standardised these procedures in line with the criteria in the anti-corruption and competition compliance policy. Consequently, the self-assessment process for suppliers, business partners, subcontractors, joint venture partners, representatives, agents and consultants was updated in close co-operation with the Corporate Compliance Office and all associated units. In addition to the self-assessment initiative, we now require additional evidence which gives us objective, verifiable supplier ratings. Customers and quality Innovative technology translates into competitive advantage in the mail and parcel business We operate a first-class, efficient and environmentally friendly nationwide transport and delivery network in Germany consisting of 82 mail centres and 33 parcel centres that process about 64 million letters and in excess of 3.4 million parcels each working day. In the reporting year, the high level of automation in our mail business, which exceeds 90 %, saw a further slight increase. In our parcel network, we have increased our overall sorting capacity by 50 % since the launch of our Parcel 2012 Production Concept by upgrading existing facilities. Additional parcel centres are currently under construction. Our customers rate the quality of our services based on whether posted items reach their destinations quickly, reliably and undamaged. We again achieved excellent results in letter transit times within Germany: according to surveys conducted by Quotas, a quality research institute, 94 % of the letters posted during our daily opening hours or before final collection are delivered to their recipients the next day. This places us far Deutsche Post DHL Group — 2014 Annual Report 82 above the legal requirement of 80 %. In order to ensure this level of quality in the long term, our quality management is based on a system that is certified each year by TÜV NORD, a recognised certification and testing organisation. Transit times for international letters are determined by the International Post Corporation. Here, we rank amongst the top postal companies. In the parcel business, items usually reach their recipients the next working day. This is based on parcels that were collected from business customers and then delivered the next day. Our internal system for measuring parcel transit times has been certified by TÜV Rheinland since 2008. The German consumer organisation Stiftung Warentest declared DHL the winner of its parcel delivery services test on account of our outstand- ing transit time, damage-free deliveries, fair working conditions and compliance with environmental standards. E-POST has established itself in the digital communication market, and in 2014 we expanded its portfolio. Companies of all sizes can send items directly from their own company software either digitally or by conventional post. Private customers can receive their mail digitally on their computers or mobile devices, are able to securely store their documents and pay invoices online. The average weekly opening time of our 29,000-plus sales points was 55 hours in the reporting year (previous year: 55 hours). The annual survey conducted by Kunden monitor Deutschland, the largest consumer study in Germany, also showed a high acceptance of our exclusively partner-operated retail outlets: 91 % of customers were satisfied with our quality and service (previous year: 91 %). In addition, impartial mystery shoppers from TNS Infratest tested the postal outlets in retail stores around 38,000 times over the year. The results showed that 94.5 % of customers were served within three minutes. Another central characteristic of the quality of our products is environmental pro- tection. We employ a TÜV NORD-certified environmental management system in our mail and parcel businesses in Germany. Our GoGreen products offer private and busi- ness customers climate-neutral shipping options. Moreover, we operate one of the largest electric vehicle fleets in the world, comprising over 200 vehicles. Furthermore, we use innovative technologies in our buildings and operating facilities, such as LED s, and we have also increased our use of renewable energies. Service quality translates into competitive advantage in the express business We want to offer our customers the best possible service quality all around the world and thus place high demands on our products, processes, infrastructure and employees. Therefore, we keep a constant eye on the changing requirements of our customers, for example, through our Insanely Customer Centric Culture (ICCC) programme. When- ever our employees – as couriers, in customer service or in sales – are in contact with a customer, their feedback is documented, evaluated and made available to all respon- sible departments within the company. As part of the Net Promoter Approach, our managers talk specifically to dissatisfied customers personally in order to find out the root causes of their dissatisfaction. In this way we are able to continuously turn feedback into improve ments. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — non-FInanCIaL FIGureS — Customers and quality 83 Online, we provide the MyDHL portal as well as the Small Business Solutions section of our website. These portals make it easier for, above all, small and medium- sized business customers to send their shipments. They also receive comprehensive information on the topic of shipping. In Europe, we can provide our global customers with a central point of contact with our European Key Account Support. The staff of this service team speak several languages, are available every weekday and co-ordinate the services of various DHL business units in multiple countries. Upon request, shipment information can even be updated directly in the customer’s systems. We use quality control centres to track shipments worldwide and adjust our pro- cesses as required. Should unforeseen events occur, flight and shipment routes can be altered immediately. All our premium products are tracked by default – for example, Medical Express shipments – until they are delivered. In the case of sensitive shipments, we also immediately take all necessary measures to ensure that they reach the recipient at the agreed time and in the agreed quality. In the reporting year, we substantially in- creased the number of staff in our quality control centres. As a result, we are able to track shipments precisely, even when volumes go up, and respond rapidly when necessary. Our operational safety, compliance with standards and the quality of service at our facilities are reviewed regularly in co-operation with government authorities. More than 250 locations – over 100 of which are in Europe – have been certified by the Transported Asset Protection Association (TAPA), one of the world’s most renowned safety associations, making us the leader in this area. In 2010, we began recording all certification processes in a standardised system and managing them globally. Our sites have had global ISO 9001:2008 certification since 2013, thus validating our policy of harmonising quality standards. In Europe, our facilities are also certified to ISO 14001. Continuous improvement translates into competitive advantage in the freight forwarding business We strive to use customer feedback to systematically improve our offering. To this end, we survey our customers annually to determine their level of satisfaction with our ser- vices. As part of our Net Promoter Approach, customers rate us directly after interacting with us. The knowledge gained is used to adapt local services where necessary and im- prove internal processes. We currently use this approach in more than a dozen countries. Over the reporting year, more than 10,000 customers were asked to rate our services. Our top priority is always the interests of our customers, and the benefits of this are clear. As part of our new Customer Improvement Programme, for example, we were able to achieve further improvements with selected customers. Since the programme began in April 2014, it has seen the launch of over 30 projects – over half of which have already been completed successfully. We are stabilising our operational processes through continuous improvement methods. Moreover, by 2014, over 5,400 employees had been trained in First Choice methodology and more than 1,000 improvements were made during the reporting year. Aside from our operational service performance, we are also continuously improving our cost structure and thus those of our customers, for example, through worldwide optimised routing. Our efforts are not going unnoticed by our customers – as in 2014, they again honoured us with multiple awards. Deutsche Post DHL Group — 2014 Annual Report 84 Objectives and strategies, page 30 f. Quality translates into competitive advantage in the supply chain business In line with our Group strategy, we also want to be the provider of choice in the Supply Chain division. We therefore implement practices and methodologies that provide our customers with the highest level of service and the most added value. We use globally tested processes to offer our customers comparable solutions and uniformly high service standards. In order to measure and monitor the quality of our service, we have defined a num- ber of key performance indicators (KPI s) for the division. These include safety, produc- tivity and inventory accuracy. We consistently perform at high levels in all categories, achieving more than 95 % against relevant KPI s worldwide. In 2014 eight out of ten customers surveyed confirmed that DHL is their provider of choice in the supply chain business. Brands A.73 Brand architecture Group Divisions Brands Post - eCommerce - Parcel express Global Forwarding, Freight Supply Chain Brand architecture updated As of the publication of this report, we begin operating under the name Deutsche Post DHL Group. This change is intended to better distinguish our brands, Deutsche Post and DHL, from our Group name and to elevate the structure of our various divisions and brands. As part of renaming the Post - eCommerce - Parcel division, we have also adjusted the brand architecture. The brands referred to in graph A.73 are just some of those belonging to the Group. A.74 Marketing expenditures, 2014 DHL’s brand value rising sharply Volume: around €391 million 5.9 % Corporate wear 14.3 % Other 18.1 % Public & customer relations 61.7 % Product devel- opment and communication According to independent studies, the strength of our brand continued to grow in the reporting year. The market research institute Millward Brown, for example, which pub- lishes the BrandZ™ Top 100 Most Valuable Global Brands each year, valued DHL’s brand at US$13.7 billion (previous year: US$8.9 billion), moving the company up 25 places to 73rd on the list. The study looks at financial figures as well as market and consumer research data. Interbrand, an international brand consultancy, listed DHL in its Best Global Brands ranking for the first time. We were ranked 81st out of 100 companies with a brand value of US$5.1 billion, making us the highest ranking newcomer in 2014. In total, we invested around €391 million (previous year: €341 million) into building and expanding our brands internationally in the reporting year. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — non-FInanCIaL FIGureS — Customers and quality — Brands — PoST-BaLanCe-SHeeT Da Te eVenTS 85 Deutsche Post is the brand of the football world champions Sports sponsorships strengthen people’s emotional ties with the Deutsche Post brand, which is why we are involved with the DFB cup and the German national teams in partner ship with the Deutsche Fußball-Bund (DFB – German football federation). During the 2014 FIFA World Cup Brazil™, we ran an attention-grabbing multimedia brand campaign. Furthermore, in co-operation with the DFB, we have been co-provid- ers of a new national amateur football platform – www.fussball.de – since mid-2014. We have also con tinued our sponsorship of the Deutsche Tourenwagen Masters (DTM – German Touring Car Masters) race series as well as our partnership with FC Bayern Munich’s federal league basketball team. Since the end of 2014, we have increased our brand presence in winter sports as well: the sleds and suits of the athletes of the Bob- und Schlittenverbands (German bobsleigh, luge and skeleton federation) are now designed to incorporate the Deutsche Post brand. Furthermore, on 15 October 2014, the well-known Königssee bobsleigh, luge, and skeleton track became Deutsche Post Eisarena Königssee. DHL showcases a new brand look We want our customers to associate more strongly with the DHL brand and have carefully developed our corporate design with that goal in mind. Our new look is more dynamic and versatile; optimised for online channels it refrains from graphically highlighting the DHL brand areas. International events rely on DHL logistics As the global logistics partner of Formula 1™, the Formula E Championship, IMG Fashion Weeks, Manchester United as well as other events, we have showcased the DHL brand to the public and the media in connection with 328 events in 44 countries in the reporting year. At the beginning of 2014, DHL also began handling event logistics for the world touring live show of Canada’s Cirque du Soleil. Moreover, since August 2014, DHL has been a platinum sponsor of FC Bayern Munich football club. POST-BALANCE-SHEET DATE EVENTS DHL Delivery GmbH creates new jobs In order to secure the increased demand for labour as a result of continued sustained growth in the parcel business, Deutsche Post DHL Group has founded numerous regional companies under the umbrella of DHL Delivery GmbH. The goal is to create up to 10,000 new positions by 2020. Staff working in the new companies shall be employed in line with the regionally applicable collective terms and conditions for the forwarding and logistics sector. Shares held in King’s Cross to be reduced The requirements for classifying an asset as held for sale in accordance with IFRS 5 were met in the period between the balance sheet date and the preparation of the consolidated financial statements by the Board of Management so that the shares held in King’s Cross Central Property Trust, UK, and in King’s Cross Central General Partner Ltd., UK, can be reduced as planned. Deutsche Post DHL Group — 2014 Annual Report 86 Financial position, page 53 f. OPPORTUNITIES AND RISKS Overall Board of Management assessment of opportunity and risk situation no foreseeable risk to the Group Identifying opportunities and risks – and swiftly capitalising upon or counteracting them – is an important objective for our Group. This is why we already account for the anticipated impact of potential events and developments in our current business plan. The opportunities and risks reported here represent additional potential deviations from the Group’s projected earnings. In consideration of our current business plan, the Group’s overall opportunity and risk situation has not changed significantly compared with last year. No new risks have been identified that could have a potentially critical impact on the Group’s result. Based on the Group’s early warning system and in the estimation of its Board of Management, there were no identifiable risks for the Group in the current forecast period which, individually or collectively, cast doubt upon the Group’s ability to continue as a going concern. Nor are any such risks apparent in the foreseeable future. The assessment of a stable to positive outlook is moreover reflected in the Group’s credit ratings. Opportunity and risk management processes uniform reporting standards for opportunity and risk management As an internationally operating logistics company, we are faced with numerous changes. Our aim is to identify the resulting opportunities and risks at an early stage and take the necessary measures in the specific areas affected in due time to ensure that we achieve a sustained increase in enterprise value. Our Group-wide opportunity and risk manage- ment system facilitates this aim. Each quarter, managers estimate the impact of future scenarios, evaluate opportunities and risks in their departments and present planned measures as well as those already taken. Queries are made and approvals given on a hierarchical basis to ensure that different managerial levels are involved in the process. Opportunities and risks can also be reported at any time on an ad hoc basis. Our early identification process links the Group’s opportunity and risk management with uniform reporting standards. We continuously improve the IT application used for this purpose. Furthermore, we use a Monte Carlo simulation for the purpose of aggregating opportunities and risks in standard evaluations. This stochastic model takes the probability of occurrence of the underlying risks and opportunities into consideration and is based on the law of large numbers. From the distribution function of each individual opportunity and risk one million randomly selected scenarios – one for each opportunity and risk – are combined. The resulting totals are shown in a graph of frequency of occurrence. The following graph shows an example of such a simulation: Deutsche Post DHL Group — 2014 Annual Report Group Management Report — oPPorTunITIeS anD rISKS — Overall Board of Management assessment of opportunity and risk situation — Opportunity and risk management processes 87 A.75 Monte Carlo simulation Frequency of occurrence in one million simulation steps (incidence density) Bandwidth with 95 % probability – aa € m + bb € m + zz € m Deviation from planned EBIT Planned EBIT “Worse than expected” “Better than expected” Most common value in one million simulation steps (“mode”) A.76 opportunity and risk management process 1 Identify and assess Assess Define measures Analyse Identify 5 Control Review results Review measures Monitor early warning indicators Internal auditors review processes 2 aggregate and report Review Supplement and change Aggregate Report 3 overall strategy / risk management / compliance Determine Manage 4 operating measures Plan Implement Divisions Opportunity and risk-controlling processes Board of Management Internal auditors The most important steps in our opportunity and risk management process are: 1 Identify and assess: Opportunities and risks are defined as potential deviations from projected earnings. Managers in all divisions and regions provide an estimate of our opportunities and risks on a quarterly basis and document respective actions. They use scenarios to assess best, expected and worst cases. Each identified risk is assigned to one or more managers, who assess it, monitor it, specify possible pro- cedures for going forwards and then file a report. The same applies to opportunities. The results are compiled in a database. 2 aggregate and report: The controlling units responsible collect the results, evaluate them and review them for plausibility. If individual financial effects overlap, they are noted in our database and taken into account when compiling them. After being approved by the department head, all results are passed on to the next level in the hierarchy. The last step is complete when Corporate Controlling reports to the Group’s Board of Management on significant opportunities and risks as well as Deutsche Post DHL Group — 2014 Annual Report 88 on the potential overall impact each division might experience. For this purpose, opportunities and risks are aggregated for key organisational levels. We use two methods for this. In the first method, we calculate a possible spectrum of results for the divisions and add the respective scenarios together. The totals for “worst case” and “best case” indicate the total spectrum of results for the respective div- ision. Within these extremes, the total “expected cases” shows current expectations. The second method makes use of a Monte Carlo simulation, the divisional results of which are regularly included in the opportunity and risk reports to the Board of Management. 3 overall strategy: The Group Board of Management decides on the methodology that will be used to analyse and report on opportunities and risks. The reports created by Corporate Controlling provide an additional regular source of information to the Board of Management for the overall steering of the Group. 4 operating measures: The measures to be used to take advantage of opportunities and manage risks are determined within the individual organisational units. They use cost-benefit analyses to assess whether risks can be avoided, mitigated or transferred to third parties. 5 Control: For key opportunities and risks, early warning indicators have been defined that are monitored constantly by those responsible. Corporate Internal Audit has the task of ensuring that the Board of Management’s specifications are adhered to. It also reviews the quality of the entire opportunity and risk management operation. The control units regularly analyse all parts of the process as well as the reports from Internal Audit and the independent auditors with the goal of identifying potential for improvement and making adjustments where necessary. Internal accounting control and risk management system (Disclosures required under section 315 (2), number 5 of the Handelsgesetzbuch (HGB – German Commercial Code) and explanatory report) Deutsche Post DHL Group uses an internal accounting control system to ensure that Group accounting adheres to generally accepted accounting principles. This system is intended to make sure that statutory provisions are complied with and that both internal and external accounting provide a valid depiction of business processes in figures. All figures are to be entered and processed accurately and completely. Accounting mistakes are to be avoided in principle and significant assessment errors uncovered promptly. The control system design comprises organisational and technical measures that extend to all companies in the Group. Centrally standardised accounting guidelines govern the reconciliation of the single-entity financial statements and ensure that in- ternational financial reporting standards (EU IFRS s) are applied in a uniform manner throughout the Group. All Group companies are required to use a standard chart of accounts. We immediately assess new developments in international accounting for rele- vance and announce their implementation in a timely manner, for example, in monthly newsletters. Often, accounting processes are pooled in a shared services centre in order to centralise and standardise them. The IFRS financial statements of the separate Group companies are recorded in a standard, SAP-based system and then processed at a central location where one-step consolidation is performed. Other components of our control system include automatic plausibility reviews and system validations of the accounting data. In addition, manual checks are carried out regularly at a decentralised level by those responsible locally (by a chief financial officer, for example) and at a central level by Cor- porate Accounting & Controlling, Taxes and Corporate Finance at the Corporate Center. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — oPPorTunITIeS anD rISKS — Opportunity and risk management processes 89 Over and above the aforementioned internal accounting control system and risk management structures, Corporate Internal Audit is an essential component of the Group’s controlling and monitoring system. Using risk-based auditing procedures, Corporate Internal Audit regularly examines the processes related to financial report- ing and reports its results to the Board of Management. Upstream and downstream checks and analyses of the reported data are performed under chronological aspects. If necessary, we call in outside experts, for instance in the case of pension provisions. Finally, the Group’s standardised process for preparing financial statements using a cen- trally administered financial statements calendar guarantees a structured and efficient accounting process. reporting opportunities and risks Identifying opportunities and risks – and swiftly capitalising upon or counteracting them – is a key objective for our Group. This is why we account for the anticipated impact of potential events and developments in our current business plan as well as in our revenue and earnings projection. In the following we primarily report those risks and opportunities which, from the current standpoint, could have an additional significant, potentially positive or negative, impact during the current forecast period. We assess opportunities and risks based on their probability of occurrence and impact. Subsequently, we distinguish between opportunities and risks of low, medium and high relevance. We characterise opportunities and risks of medium and high rele- vance as significant. The opportunities and risks described here are not necessarily the only ones the Group faces or is exposed to. Our business activities could also be influenced by add- itional factors of which we are currently unaware or which we do not yet consider to be material. Opportunities and risks are identified and assessed decentrally at Deutsche Post DHL Group. Reporting on possible deviations from projections, including latent opportun- ities and risks, occurs primarily at the country or regional level. In view of the degree of detail provided in the internal reports, decentrally reported opportunities and risks are combined into categories below for the purposes of this report. It should be noted that the underlying individual reports – with the exception of those on the world economy and global economic output – usually exhibit a zero to minimal correlation. It is rather unlikely that a number of major opportunities or risks in a single category or across categories would occur systematically at the same time. Unless otherwise specified, a low relevance is attached to individual opportunities and risks within the respective categories and in the forecast period under observation (2015). With respect to opportunities and risks arising from possible legal proceedings or those already underway, we generally refrain from making an assessment to avoid affecting our position in the proceedings. The opportunities and risks generally apply for all divisions, unless indicated otherwise. Deutsche Post DHL Group — 2014 Annual Report 90 Glossary, page 218 Glossary, page 218 Categories of opportunities and risks opportunities and risks arising from political, regulatory or legal conditions Some risks arise primarily from the fact that the Group provides some of its services in a regulated market. A large number of postal services rendered by Deutsche Post AG and its subsidiaries (particularly the Post - eCommerce - Parcel division) are subject to sector-specific regulation by the Bundesnetzagentur (German federal network agency) pur- suant to the Postgesetz (PostG – German Postal Act). The Bundesnetzagentur approves or reviews prices, formulates the terms of downstream access and has special supervisory powers to combat market abuse. On 25 January 2012, the European Commission issued a ruling on the formal in- vestigation regarding state aid that it had initiated on 12 September 2007. In its review, the European Commission determined that Deutsche Post AG was not overcompen- sated for providing universal services between 1989 and 2007 using state resources. It also did not find fault with the state guarantees for legacy liabilities. By contrast, in its review of funding for civil servants’ pensions, the European Commission concluded that illegal state aid had, in part, been received. It said that the pension relief granted to Deutsche Post AG by the Bundesnetzagentur during the price approval process led to Deutsche Post AG receiving a benefit, which it must repay to the Federal Republic of Germany; in addition, it must also be ensured that no benefits are received in the future which could be considered illegal state aid. The Commission furthermore stated that the precise amount to be repaid was to be calculated by the Federal Republic. In a press release, the European Commission had referred to an amount of between €500 mil- lion and €1 billion. Deutsche Post AG is of the opinion that the Commission’s state aid decision of 25 January 2012 cannot withstand legal review and has filed an appeal with the European Court of Justice in Luxembourg. The Federal Republic of Germany has similarly appealed the decision. To implement the state aid ruling, the federal government called upon Deutsche Post AG on 29 May 2012 to make a payment of €298 million, including interest. Deutsche Post AG paid this amount to a trustee on 1 June 2012 and appealed the recovery order to the Administrative Court. The appeal, however, has been suspended pending a ruling from the European Court. The company made additional payments of €19.4 mil- lion, €15.6 million and €20.2 million to the trustee on 2 January 2013, 2 January 2014 and 2 January 2015, respectively. The payments made were reported in the balance sheet under non- current assets; the earnings position remained unaffected. The European Commission has not expressed its final acceptance of the calculation of the state aid to be repaid. On 17 December 2013, it initiated proceedings against the Federal Republic of Germany with the European Court of Justice to effect a higher repayment amount. If the appeals issued by Deutsche Post AG or the federal government against the state aid ruling are successful, the opportunity exists that the payment of €298 million and the payments of €19.4 million, €15.6 million and €20.2 million made in addition – as well as the additional annual payments of around €19 million to be made in the future – will be returned. A repayment would only affect the liquidity of Deutsche Post AG; the earnings position would remain unaffected. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — oPPorTunITIeS anD rISKS — Categories of opportunities and risks 91 Note 53 Glossary, page 218 On the other hand, although Deutsche Post AG and the federal government are of the opinion that the state aid decision cannot withstand legal review, it cannot be ruled out that Deutsche Post AG will ultimately be required to make a potentially higher pay- ment, which could have an adverse effect on earnings. More information about the state aid investigation is provided in the Notes. On 14 November 2013, the Bundesnetzagentur determined the conditions for regulating certain mail prices requiring approval under the price-cap procedure from January 2014 to December 2018. The general rate of inflation less the produc- tivity growth rate stipulated by the regulatory authority (X-factor) in the amount of 0.2 % p. a. constitutes the key factor applicable to the price trend for these products. This would necessitate price reductions if the inflation rate in the reference period is lower than the productivity growth rate specified and permit price increases if the inflation rate in the reference period is higher than the productivity growth rate specified. On 15 October 2014, the Bundesnetzagentur approved a 1.0 % increase in the average price of all price-capped products. On 8 June 2013, the Bundesnetzagentur initiated market abuse proceedings against Deutsche Post InHaus Services GmbH, citing discriminatory access conditions for sorting and consolidation services following a complaint by one of the company’s competitors. The party filing the complaint accused the company in particular of offer- ing other postal services providers better conditions for posting and collection than it itself had been offered. Deutsche Post InHaus Services GmbH considers the accusations to be unfounded. On 18 November 2014, the Bundesnetzagentur suspended the market abuse proceedings. It is currently unknown whether the complainant will appeal the suspension of the proceedings. Since 1 July 2010, as a result of the revision of the relevant tax exemption provisions, the VAT exemption has only applied to those specific universal services in Germany that are not subject to individually negotiated agreements or provided on special terms (discounts etc.). Deutsche Post AG does not believe that the legislative amendment fully complies with the applicable provisions of European Community law. Due to the legal uncertainty resulting from the new legislation, Deutsche Post AG is endeavouring to clarify certain key issues with the tax authorities. Although Deutsche Post AG is imple- menting the required measures to a large extent, the differing legal opinions on the part of Deutsche Post AG and the tax authorities will be judicially clarified. In light of the announced legal proceedings, we have not undertaken a risk classification. In addition to the opportunities and risks arising from sector-specific regulation pursuant to the Postgesetz (PostG – German Postal Act), the company is subject to additional opportunities and risks arising from legal conditions. On 5 November 2012, the Bundeskartellamt (German federal cartel office) initi- ated proceedings against Deutsche Post based on suspicion of abusive behaviour with respect to agreements on mail transport with major customers. Based upon information from Deutsche Post AG’s competitors and customer surveys, the authorities suspect that the company had violated the provisions of German and European antitrust law. Deutsche Post AG does not share this opinion. However, should the authorities find their suspicions confirmed, they may require Deutsche Post AG to refrain from certain practices or impose fines. Due to the on-going legal proceedings, we are not providing a risk assessment at present. Deutsche Post DHL Group — 2014 Annual Report 92 Glossary, page 218 On 30 June 2014, DHL Express France received a Statement of Objections from the French Competition Authority alleging anti-competitive conduct in the domestic express business; a business which we had divested in June 2010. We are currently co-operating with the French authorities regarding the issues raised in the Statement of Objections. Due to the on-going legal proceedings, we are not providing a risk assessment. Macroeconomic and industry-specific opportunities and risks Risks arising from macroeconomic and sector-specific conditions are a key factor in determining the success of our business. For this reason we pay close attention to eco- nomic trends in the individual regions. Despite the volatile economic climate, demand for logistics services rose in 2014, as did the related revenues. A variety of external factors offer us numerous opportunities, indeed we believe that the global market will continue to grow. Advancing globalisation means that the logistics industry will continue to grow at least as fast as or faster than the world econ- omy as a whole. This is especially true for Asia, where trade flows to other regions and in particular within the continent will continue to increase. As the market leader, our DHL divisions can generate above-average benefits from this. This also applies to regions such as South America and the Middle East, which continue to see robust growth. We are similarly well positioned in the emerging economies of Brazil, Russia, India, China and Mexico (BRIC+M) and will take advantage of opportunities arising in these markets. Whether and to what extent the logistics market will grow is dependent on a num- ber of factors. The trend towards outsourcing business processes continues. As a result, supply chains are becoming more complex and more international but are also more prone to disruption. For this reason, customers want stable, integrated logistics solutions, which is what we provide with our broad-based service portfolio. We continue to see growth opportunities in this area, in particular in the Supply Chain division and as a result of closer co-operation between all our divisions. The booming online marketplace represents another opportunity for us in that it is creating demand for transporting documents and goods. The B2C market is experiencing double-digit growth, particularly due to the rapid rise in digital retail trade. This has created high growth potential for the national and international parcel business, which we intend to tap into by expanding our parcel network. On the other hand, we are nonetheless unable to rule out the possibility of an eco- nomic downturn in specific regions and a stagnation or decrease in transport quantities. However, this would not reduce demand for our services in all business units. Indeed, the opposite effect could arise in the parcel business, for example, as a result of an in- crease in online purchasing amongst consumers. Companies might also be forced to out- source transport services in order to lower costs. Cyclical risks can affect our divisions differently with respect to magnitude as well as point in time, which may mitigate the total effect. Therefore, we consider these risks to be medium at best. Moreover, we have taken measures in recent years to make costs more flexible and to allow us to respond quickly to a change in market demand. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — oPPorTunITIeS anD rISKS — Categories of opportunities and risks 93 Deutsche Post and DHL are in competition with other providers. Such competition can significantly impact our customer base as well as the levels of prices and margins in our markets. In the mail and logistics business, the key factors for success are quality, customer confidence and competitive prices. Thanks to our high quality along with the cost savings we have generated in recent years, we believe that we shall be able to remain competitive and keep any negative effects at a low level. Financial opportunities and risks As a global operator, Deutsche Post DHL Group is inevitably exposed to financial op- portunities and risks. These are mainly opportunities or risks arising from fluctuating exchange rates, interest rates and commodity prices and the Group’s capital require- ments. Using operational and financial measures, we try to reduce the volatility of our financial performance due to financial risk. Opportunities and risks with respect to currencies may result from scheduled or planned future foreign currency transactions. Significant currency risks from planned transactions are quantified as a net position over a rolling 24-month period. Highly cor- related currencies are consolidated in blocks. The identified risks are partly hedged using derivatives. The most important planned net surpluses at the Group level are in pound sterling, Japanese yen and Indian rupee, whilst the Czech crown is the only currency with a considerable net deficit. By offsetting the net deficit in US dollars with surpluses in other highly correlated currencies, the net risk in the “US dollar block” at the Group level is relatively balanced and thus not actively managed. The average hedging level for the year 2015 was approximately 55 % as at the reporting date. A potential general devaluation of the euro presents an opportunity for the Group’s earnings position. Based on current macroeconomic estimates, we consider this oppor- tunity to be of low relevance. The main risk to the Group’s earnings position would be a general appreciation of the euro. The significance of this is considered low when considering the individual risks arising from the performance of the respective currencies. As a logistics group, our biggest commodity price risks result from changes in fuel prices (kerosene, diesel and marine diesel). In the DHL divisions, most of these risks are passed on to customers via operating measures (fuel surcharges). We only have noteworthy hedging instruments for the purchase of diesel in the Post - eCommerce - Parcel (PeP) division. The key control parameters for liquidity management are the centrally available liquidity reserves. Deutsche Post DHL Group had central liquidity reserves of €3.8 bil- lion as at the reporting date, consisting of central finan cial investments amounting to €1.8 billion plus a syndicated credit line of €2 billion. Therefore, the Group’s liquidity is sound in the short and medium term. Moreover, the Group enjoys open access to the capital markets on account of its good ratings within the industry, and is well positioned to secure long-term capital requirements. The Group’s net debt amounted to €1.5 billion at the end of 2014. Given our existing interest rate hedging instruments, the share of financial liabilities with short-term interest lock-ins in total financial liabilities in the amount of €5.2 billion is approxi- mately 35%. The fact that the European Central bank is likely to keep short-term interest rates at a low level during 2015 and beyond favourably impacts the risk assessment. Deutsche Post DHL Group — 2014 Annual Report 94 Note 50 Further information on the financial position and finance strategy of the Group as well as on the management of financial risks is found in the report on the economic position and in the Notes. opportunities and risks arising from environmental protection Our Group-wide opportunity and risk management also considers environmental develop ments. Our customers want to improve their carbon efficiency and be supplied with infor- mation on their CO2 emissions, which we regard as a positive trend. Such an increase in environmental awareness presents new business potential: with our mail, parcel and express products as well as air and ocean freight transport, we not only lead our industry in the areas of energy-efficient transport, transparent emissions reports and climate- neutral products, but we also offer customer-specific solutions to reduce carbon emissions. opportunities and risks arising from corporate strategy Over the past years, the Group has ensured that its business activities are well positioned in the world’s fastest growing regions and markets. We are also constantly working to create efficient structures in all areas to enable us to flexibly adapt capacities and costs to demand – a prerequisite for lasting, profitable business success. With respect to strategic orientation, we are focusing on our core competencies in the mail and logistics busi- nesses with an eye towards growing organically and simplifying our processes for the benefit of our customers. Our earnings projections regularly take account of develop- ment opportunities arising from our strategic orientation. In the specified period under consideration, risks arising from the current corporate strategy, which extends over a long-term period, are considered to have a low relevance for the Group. In addition, the divisions face the following special situations: In the PeP division, we are responding to the challenges presented by the structural change from a physical to a digital business. We are counteracting the risk arising from changing demand by expanding our range of services. Due to the e-commerce boom, we expect our parcel business to continue growing robustly in the coming years and are therefore extending our parcel network. We are also expanding our range of electronic communications services, securing our standing as the quality leader and, where pos- sible, making our transport and delivery costs more flexible. We follow developments in the market very closely and take these into account in our earnings projections. For the specified forecast period, we do not see these developments as having a significant potential to result in a negative impact. In the Express division, our future success depends above all on general factors such as trends in the competitive environment, costs and quantities transported. After having spent recent years successfully restructuring our business and substantially improv- ing cost structures, we are focusing on fostering growth in our international business. We expect a further increase in shipment volumes. Based on this assumption, we are investing in our network, our services, our employees and the DHL brand. Against the backdrop of the past trend and the overall outlook, we do not see any significant strate- gic opportunities or risks for the Express division beyond those reported in the section entitled “Opportunities and risks arising from macroeconomic and industry-specific conditions”. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — oPPorTunITIeS anD rISKS — Categories of opportunities and risks 95 In the Global Forwarding, Freight division we purchase transport services from airlines, shipping companies and freight carriers rather than providing them ourselves. Under favourable circumstances, we succeed in purchasing transport services on a cost-effective basis. We thus have the opportunity of generating higher margins. When circumstances are not favourable, we bear the risk of not being able to pass on all price increases to our customers. The extent of the opportunities and risks essentially depends on trends in the supply, demand and price of transport services as well as the duration of our contracts. Comprehensive knowledge in the area of brokering transport services helps us to capitalise on opportunities and minimise risk. Our Supply Chain division provides customers in a variety of industries with solu- tions along the entire logistics chain. Our success is highly dependent on our customers’ business success. Since we offer customers a widely diversified range of products in different sectors all over the world, we can diversify our risk portfolio and thus counter- act the incumbent risks. Moreover, our future success also depends on our ability to continuously improve our existing business and to grow in our most important markets and customer segments. We do not see any significant strategic opportunities or risks for the Supply Chain division beyond those reported in the section entitled “Opportunities and risks arising from macroeconomic and industry-specific conditions”. opportunities and risks arising from internal processes For us to render our services, a number of internal processes need to be integrated. In addition to fundamental operating processes, these include supporting functions such as sales and purchasing as well as corresponding management. Should we succeed in aligning our internal processes to meet customer needs whilst simultaneously lowering costs, this could lead to positive deviations from current projections. We are steadily improving internal processes with the help of our First Choice initiatives. This improves customer satisfaction whilst reducing our costs. Our earnings projection already incor- porates expected cost savings. Logistics services are generally provided in bulk and require a complex oper ational infrastructure with high quality standards. To consistently guarantee reliability and punctual delivery, processes must be organised so as to proceed smoothly with no technical or personnel-related glitches. Any weaknesses with regard to posting and collection, sorting, transport, warehousing or delivery could seriously compromise our competitive position. We therefore adapt all processes to current circumstances as needed. We also take preventive measures to guard against disruptions or malfunctions in our operational processes. Should disruptions nonetheless occur, contingency plans will come into effect to minimise the consequences. Some risks from business inter- ruptions are also partly protected by our insurance policies. opportunities and risks arising from information technology The security of our information systems is particularly important to us. The goal is to en- sure continuous IT system operation and prevent unauthorised access to our systems and databases. To fulfil this responsibility, the Information Security Committee, a sub-com- mittee of the IT Board, has defined guidelines and procedures based on ISO 27002, the international standard for information security management. In addition, Group Risk Management, IT Audit, Data Protection and Corporate Security monitor and assess IT risk on an on-going basis. For our processes to run smoothly at all times, the essential IT systems must be constantly available. We ensure this by designing our systems to Deutsche Post DHL Group — 2014 Annual Report 96 Employees, page 75 Employees, page 75 Health and safety, page 77 protect against complete system failures. In addition to third-party data centres, we operate central data centres in the Czech Republic, Malaysia and the United States. Our systems are thus geographically separate and can be replicated locally. We limit access to our systems and data so employees can only access the data they need to do their jobs. All systems and data are backed up on a regular basis and critical data are replicated across data centres. All of our software is updated regularly to address bugs, close potential gaps in security and increase functionality. We employ a patch management process – a defined procedure for managing software upgrades – to control risks that could arise from out- dated software or from software upgrades. Based on the measures described above, we estimate the probability of experien cing a significant IT incident with serious consequences as very unlikely. Our E-POST products – first and foremost E-Postbrief – come with our pledge of security and data protection. In 2014, the associated platform was re-certified by the German Federal Office for Information Security in accordance with its standards for IT-Grundschutz in a seamless continuation of the previous certification. In addition, the 2013 certification from TÜV Informationstechnik GmbH pursuant to the criteria for trusted site privacy is still valid. This confirms compliance with the legal standards and applicable data protection regulations. opportunities and risks arising from human resources As a mail and logistics services group, it is particularly important that we have qualified and motivated employees in order to achieve long-term success. However, demographic change could lead to a decrease in the pool of available talent in various markets. To minimise the risk of failing to acquire a sufficient number of qualified employees, we have implemented various measures designed to motivate, commit, develop and pro- mote our employees. We use Strategic Resource Management to address the risks arising from an aging population and the capacity shortages that may result from changing age and social structures. The experience gained is used to continuously improve this analysis and planning instrument. The Generations Pact agreed with trade unions in Germany also contributes to taking advantage of the career experience of employees for as long as possible whilst at the same time offering young people a career perspective. Possible increases in both chronic and acute disease pose another risk to sustain- ing business operations. For example, an infectious disease such as Ebola that initially strikes only locally can quickly have a global impact when spreading via networked trade routes and global traffic flows. We are responding to this risk with a systematic health management programme and cross-divisional co-operation. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — oPPorTunITIeS anD rISKS — Categories of opportunities and risks — exPeCTeD DeVeL oPMenTS — Overall Board of Management assessment of the future economic position — Forecast period — Future organisation 97 EXPECTED DEVELOPMENTS Overall Board of Management assessment of the future economic position Consolidated EBIT of €3.05 billion to €3.20 billion expected We expect the global economy to continue to experience regional variations in 2015 and to demonstrate only moderate growth on the whole. A similar development is anticipated for world trade. Our strong position as market leader in the German mail and parcel business and in nearly all of our international logistics activities is the best possible basis for further growth. Our strategic focus on business driven by e-commerce and emerging economies that exhibit strong structural growth are the main factors we see as supporting the long-term performance of our business. The Board of Manage- ment expects consolidated EBIT to reach €3.05 billion to €3.20 billion in financial year 2015. The Post - eCommerce - Parcel division is likely to contribute at least €1.3 billion to this figure. Compared with the previous year, we expect an additional improvement in overall earnings to €2.1 billion to €2.25 billion in the DHL divisions. Within the DHL divisions we expect a further increase in earnings for Express, whilst the transformation in the Global Forwarding, Freight division and investments in the Supply Chain division will dampen those divisions’ earnings. The Corporate Center / Other result is projected to remain at around €–0.35 billion. Due in particular to the forecast increase in EBIT, we also expect EAC to grow in financial year 2015. Free cash flow is expected to at least cover the dividend payment for financial year 2014 projected to be paid in May 2015. Forecast period outlook generally refers to 2015 The information contained in the report on expected developments generally refers to financial year 2015. However, in some instances we have chosen to extend the scope. Future organisation no material changes to the organisational structure planned No material changes to the Group’s organisational structure are planned for financial year 2015. Deutsche Post DHL Group — 2014 Annual Report 98 Future economic parameters Good prospects for slightly accelerated global growth Prospects for slightly accelerated global growth are favourable in 2015. The economic up- swing is expected to grow stronger, especially in the industrial countries. Low oil prices are likely to spur domestic demand. Moreover, fiscal consolidation pressure has abated. Monetary policy is likely to remain expansive and continue to support growth. In the emerging markets, economic performance is projected to vary greatly with the effects of existing negative factors likely to persist or even grow. This could become a problem, especially for countries that rely on commodities exports. Risks to global growth could emanate from geopolitical conflicts in particular. It is furthermore impossible to rule out that the sovereign debt crisis will flare up again in the euro zone as a consequence of conflicts of interest on the part of policymakers. A.77 Global economy: growth forecast % World trade volumes real gross domestic product World Industrial countries Emerging markets Central and Eastern Europe CIS countries Emerging markets in Asia Middle East and North Africa Latin America and the Caribbean Sub-Saharan Africa 2014 3.1 3.3 1.8 4.4 2.7 0.9 6.5 2.8 1.2 4.8 2015 3.8 3.5 2.4 4.3 2.9 –1.4 6.4 3.3 1.3 4.9 Source: International Monetary Fund (IMF) World Economic Outlook, Update January 2015. Growth rates calculated on the basis of purchasing power parity. In China, the economy is expected to revive over the course of the year. Exports are set to rise thanks to growing demand from the industrial countries. It is also possible that the government will enact fiscal measures to boost growth. GDP growth is nonetheless expected to soften over the year as a whole (IMF: 6.8 %, OECD: 7.1 %). The Japanese economy is forecast to recover from the economic setback. However, there are no signs of a strong upswing. Private consumption is likely to rise slightly. By contrast, export momentum is expected to slow. GDP growth will likely see only moderate growth overall (IMF: 0.6 %, OECD: 0.8 %; Global Insight: 1.0 %). In the United States, the economic upturn could accelerate appreciably. Private consumption is likely to benefit from a further drop in the unemployment rate and low energy prices. Strong momentum is also expected to come from corporate investment and residential construction spending. Although foreign trade will presumably have a negative impact on growth, GDP is likely to see stronger growth on the whole than in the previous year (IMF: 3.6 %; OECD: 3.1 %; Global Insight: 3.1 %). Deutsche Post DHL Group — 2014 Annual Report Group Management Report — exPeCTeD DeVeL oPMenTS — Future economic parameters 99 In the euro zone, the economy is forecast to recover gradually. Private consumption is likely to rise. Gross fixed capital formation is also expected to expand from its cur- rently very low level. Government spending, however, is projected to rise only slightly. No notable growth momentum is expected from foreign trade. All in all, GDP growth is projected to increase somewhat but still remain modest (IMF: 1.2 %; ECB: 1.0 %; Global Insight: 1.4 %). Early indicators suggest that the German economy will revive gradually. Exports are expected to register strong growth and companies to gradually expand capital expend- iture. Private consumption could turn into the most important driver of growth. The number of employed people is likely to rise again on the annual average. Due to the weak starting position, however, it is nonetheless questionable whether GDP growth will be as strong as in the prior year (IMF: 1.3 %, Sachverständigenrat: 1.0 %; Global Insight: 1.6 %). The expected revival of the global economy is likely to increase demand for crude oil. Since it is improbable that the supply will rise significantly in light of the low prices, it is more likely than not that prices will rise again in 2015. The ECB will very probably maintain its key interest rate at the current level for some time and implement the decisions taken at the start of 2015. By contrast, the US Federal Reserve could raise its key interest rate slightly in 2015, which could lead to a moderate increase in capital market interest rates. World trade grows, thanks especially to asia The emerging markets in Asia are expected to play a significant role in the growth of global trade again in 2015. At 3.0 %, growth in global trade volumes (transported quan- tity in tonnes) is forecast to be overall slightly higher in 2015 compared with 2014 due to the slight improvement in the economic climate in the industrial countries. The mail and parcel business in the digital age The market for paper-based mail communication continues to decline in Germany, though more moderately than in other European countries. Mail volumes are decreasing, primarily because people are increasingly communicating digitally rather than physic- ally. With E-POST, we have developed a portfolio of digital products that are gaining traction in the German market. At the beginning of 2014, we increased postage for a standard domestic letter slightly in accordance with the price-cap procedure. Although prices were subject to a further slight increase at the beginning of 2015, they are still below the European average. The German advertising market saw a nominal increase in revenues in 2014. Mod- erate growth is also expected in 2015. Similar to the mail business, advertising budgets are increasingly being shifted to digital media. The trend is towards personalised, cross- media campaigns. We intend to consolidate our position in the market for paper-based advertising. Furthermore, we want to tap into new fields by developing new technologies for online marketing and cross-media campaigns. Glossary, page 218 Deutsche Post DHL Group — 2014 Annual Report 100 Brands, page 85 The parcel market will continue to grow both in Germany and internationally. We shall drive this development with our high-quality shipping and delivery services as well as the associated infrastructure for new markets. By offering logistics services specifically for the e-commerce segment, we shall also further expand our international market position. This will also have a positive impact on the international mail business – a market that is likely to see slight growth, particularly due to increasing merchandise shipping. International express business to remain stable Experience shows that growth in the international express market is highly dependent upon the economy. The volume trend and the growth in our international business market share suggest that the express market will continue to develop stably in 2015. By implementing further initiatives to increase profitability and quality, we shall continue to improve our result. We are confident that we shall remain on course for growth and defend our leading market position. Our global DHL brand campaign and logistics partnerships will also contribute to this. Market trends in freight forwarding business likely to continue In 2015, we anticipate growth in the air freight market to follow a similar trend as in the reporting year. Ocean freight capacities are expected to increase further as a result of new vessels being put into operation; however, ocean carriers will continue to limit capacities. At the same time, demand is likely to remain stable or rise slightly. Should the moderate growth observed in the global and European economies in the reporting year continue in 2015, the European overland transport market is likely to see a positive trend similar to that of 2014. outlook for Supply Chain market remains optimistic The trend towards outsourcing warehouse and distribution services continues. For this reason, projections indicate that the market for contract logistics will continue to ex- perience continuous growth of more than 6 %. Many companies prefer to outsource their logistics due to market challenges such as high cost pressure and increasingly complex supply chains. Demand for supply chain services is expected to see particularly strong growth in emerging markets such as China, India, Brazil and Mexico, where we benefit from a strong market position. Although the economic environment remains uncertain, we are well positioned in the Supply Chain division to deliver consistent growth. Revenue and earnings forecast Consolidated EBIT of €3.05 billion to €3.20 billion expected The world economy again registered below-average growth in the reporting year. We expect the global economy to continue to experience regional variations in 2015 and to grow only moderately on the whole. The global trading volumes relevant to our business are likely to perform similarly. Revenue performance is expected to reflect our strategic focus on business driven by e-commerce and emerging economies evidencing strong structural growth. Deutsche Post DHL Group — 2014 Annual Report Group Management Report — exPeCTeD DeVeL oPMenTS — Future economic parameters — Revenue and earnings forecast — Expected financial position 101 Against this backdrop, we expect consolidated EBIT to reach €3.05 billion to €3.20 billion in financial year 2015. The Post - eCommerce - Parcel division is likely to contribute at least €1.3 billion to this figure. Compared with the previous year, we expect an additional improvement in overall earnings to €2.1 billion to €2.25 billion in the DHL divisions. Within the DHL divisions, Express is expected to show continued earn- ings growth, whereas transformation in Global Forwarding, Freight and investments in Supply Chain will dampen EBIT growth in the latter divisions. The Corporate Center / Other result is projected to remain at around €–0.35 billion. In line with our Group strategy, we are targeting organic growth and anticipate only a few small acquisitions in 2015, as in the previous year. We are reiterating the earnings forecast for 2016 that we presented in August 2014: consolidated EBIT is expected to reach between €3.4 billion and €3.7 billion in 2016. The PeP division is likely to account for more than €1.3 billion of this and the earnings contribution of the DHL divisions is forecast to range from €2.45 billion to €2.75 billion. Our finance strategy calls for a payout of 40 % to 60 % of net profits as dividends as a general rule. At the Annual General Meeting on 27 May 2015, we intend to propose to the shareholders that a dividend per share of €0.85 be paid for financial year 2014 (previous year: €0.80). Expected financial position no change in the Group’s credit rating In light of the earnings forecast for 2015, we expect the “FFO to debt” indicator to remain stable on the whole and do not expect the rating agencies to change our credit rating from the present level. Liquidity to remain solid We anticipate a deterioration in our liquidity in the first half of 2015 as a result of the annual pension prepayment due to Bundesanstalt für Post und Telekommunikation as well as the dividend payment for financial year 2014 in May 2015. However, our oper- ating liquidity situation will improve again significantly towards the end of the year due to the upturn in business that is normal in the second half. Investments of around €2.0 billion expected In 2015, we plan to increase capital expenditure to around €2.0 billion to support the goals of our Strategy 2020. The focus of investment will be upon technical equipment and machinery, aircraft, transport and operating equipment as well as IT. In the Post - eCommerce - Parcel division, we shall further expand our domestic and international parcel network. Moreover, we plan to optimise our IT, particularly in the growth sector of eCommerce - Parcel and to expand delivery options, such as the parcel box or Packstation. In the Express division, we expect investment spending in 2015 to considerably exceed that of the previous year. We shall continue to invest in global and regional hubs and in continually renewing our aircraft fleet. In the Global Forwarding, Freight division, we envisage lower investments in 2015, although we shall expand our IT, in particular for the NFE project. In the Supply Chain division, capital expenditure Deutsche Post DHL Group — 2014 Annual Report 102 in 2015 is expected to be slightly above that of the reporting year. New business projects will continue to be the main focus of investments. We shall also be investing in strategic initiatives and business expansion. Cross-divisional investments in 2015 will be lower than in the reporting year. Development of further indicators relevant for  internal  management EAC increases slightly As a result of the projected growth in EBIT, we expect that EAC will also grow in 2015. The divisions will be under the same impact with regard to EAC as laid out in the EBIT outlook. However, as our investing activities continue and the net base will increase as a result, the rise in EBIT after asset charge may fall slightly short of EBIT growth. Free cash flow is expected to at least cover the dividend payment for financial year 2014 projected to be made in May 2015. employee opinion Survey results again positive We intend to keep up the positive results that our Employee Opinion Survey achieved in the reporting year. For 2015, we expect to see an increase to 72 % in the approval rating for the key performance indicator Active Leadership. Transparent presentation of greenhouse gas efficiency We intend to increase transparency in our greenhouse gas efficiency because it is the target of our GoGreen environmental protection programme. It will be measured using a CO2 Efficiency Index (CEX), which is based upon division and business unit-specific emission intensity figures that show the ratio of the respective emissions to a matching performance indicator. Our goal therefore remains to consider CEX as a non-financial indicator relevant for internal management in the Group. This Annual Report contains forward-looking statements that relate to the business, financial performance and results of oper- ations of Deutsche Post AG. Forward-looking statements are not historical facts and may be identified by words such as “believes”, “ expects”, “predicts”, “intends”, “projects”, “plans”, “estimates”, “aims”, “foresees”, “anticipates”, “targets” and similar expressions. As these statements are based on current plans, estimates and projections, they are subject to risks and uncertainties that could cause actual results to be materially different from the future development, performance or results expressly or implicitly assumed in the forward-looking statements. Readers are cautioned not to place undue reliance on these forward-looking statements, which apply only as at the date of this presentation. Deutsche Post AG does not intend or assume any obligation to update these forward- looking statements to reflect events or circumstances after the date of this Annual Report. Any internet sites referred to in the Group Management Report do not form part of the report. Deutsche Post DHL Group — 2014 Annual Report 103 — 130 CORPORATE GOVERNANCEB B CORPORATE GOVERNANCEB CORPORATE GOVERNANCE 105 REPORT OF THE SUPERVISORY BOARD 109 SUPERVISORY BOARD 109 Members of the Supervisory Board 109 Committees of the Supervisory Board 110 MANDATES 110 Mandates held by the Board of Management 110 Mandates held by the Supervisory Board 111 CORPORATE GOVERNANCE REPORT 117 Remuneration report Corporate Governance — rePor T oF THe SuPerVISory BoarD 105 REPORT OF THE SUPERVISORY BOARD WULF VON SCHIMMELMANN Chairman DEAR SHAREHOLDERS, In financial year 2014, Deutsche Post DHL Group continued to perform well as an attractive investment and the provider and employer of choice in the Group’s market despite a consistently challenging eco- nomic environment. Building on Strategy 2015, the Group took steps early on to ensure that growth would remain positive beyond the current planning horizon. “Strategy 2020: Focus.Connect.Grow.” under- scores Deutsche Post DHL Group’s aim of becoming the world leader in logistics and sets out the strategic priorities for the coming years. advising and monitoring the Board of Management During 2014, the Supervisory Board closely examined the implementation of both Strategy 2015 and its successor Strategy 2020 as well as the Group and divisional results in the context of the global economic situation. To this end, the Board of Management provided the Supervisory Board with detailed, up-to- date information on the Group’s financial position and performance, strategic initiatives, key business transactions, the progress of acquisitions, compliance and compliance management, risk exposure and risk management and all material planning and related implementation issues. The Chairman of the Supervisory Board was also kept abreast of developments between meetings. Measures requiring the con- sent of the Supervisory Board were subject to detailed discussion in advance by the relevant committees. eight meetings during the reporting year The Supervisory Board met four times in each half of the financial year. All members attended at least half of the meetings. The overall attendance rate exceeded 95 %. Deutsche Post DHL Group — 2014 Annual Report 106 The annual and consolidated financial statements and the management reports for 2013 were dis- cussed in detail and approved at the financial statements meeting on 11 March 2014. The meeting was also attended by the auditors. After a thorough review, we endorsed the Board of Management’s proposal for the appropriation of the net retained profit for financial year 2013. We also approved a share capital increase in order to finance a share buy-back to settle share-based payments due to executives in 2014. The financial statements meeting approved the Supervisory Board’s proposed resolutions for the Annual General Meeting (AGM). The meeting also discussed variable remuneration components, with a particular emphasis on the performance targets achieved. In addition, we examined the findings of the efficiency review of the work of the Supervisory Board. The Supervisory Board noted and accepted Bruce Edwards’ resignation from the Board of Management. Mr Edwards’ successor, John Gilbert, was appointed to the Board of Management for a three-year term. In an extraordinary meeting of the Supervisory Board on 26 March 2014, the Board of Manage- ment gave a detailed presentation setting out the principles of “Strategy 2020: Focus.Connect.Grow.”. Another extraordinary meeting was held immediately after the Deutsche Post AG AGM on 27 May 2014 to determine the composition of the Supervisory Board committees. Hero Brahms stepped down from the Supervisory Board at the end of the AGM as he had reached the upper age limit for Supervisory Board members. The members of the Supervisory Board elected Stefan Schulte as the new chair of the Finance and Audit Committee. Details of the current members of the Supervisory Board committees can be found on page 109. At the Supervisory Board meeting on 27 June 2014, we discussed the Group’s IT strategy. We also con- sidered the impending mandate renewals and new appointments relevant to the Board of Management. At the start of July, the Supervisory Board accepted Angela Titzrath’s resignation from the Board of Management using the written procedure. The Supervisory Board approved the renewal of Jürgen Gerdes’ mandate and contract for a further five years at an extraordinary meeting on 8 July 2014. The Supervisory Board held one ordinary meeting and one closed meeting on 22 and 23 Septem- ber 2014. The main focus of the Supervisory Board meeting was the question of whether Board of Manage- ment remuneration was appropriate. The Supervisory Board decided to transfer responsibility for M & A activities from the Finance and Audit Committee to the Strategy Committee. During the closed meeting, presentations by external speakers describing the customers’ and investors’ point of view, as well as con- tributions from other speakers on social sustainability in logistics companies and management culture, formed the basis for lively debate in the plenary meeting. The discussions focused on implementing Strategy 2015 and integrating Strategy 2020 into Group and divisional activities. As part of the on-going training and support recommended for Supervisory Board members in the German Corporate Govern- ance Code (DCGK), the meeting was followed by a Directors’ Day, with presentations by selected speakers. At the extraordinary Supervisory Board meeting on 31 October 2014, we appointed Melanie Kreis as member of the Board of Management and Labour Director. On 10 December, at the last meeting of the Supervisory Board in 2014, we approved the 2015 busi- ness plan after extensive discussions and set the Board of Management’s performance targets for 2015. In addition, a share capital increase was resolved upon for the purpose of financing a share buy-back to settle share-based payments due to executives in 2015. We also reiterated our unqualified Declaration of Conformity with the German Corporate Governance Code. Hard work by the committees The Executive Committee met five times during the year under review. The main agenda items were matters regarding the Board of Management and preparations for the various Supervisory Board meetings. The Personnel Committee met four times. The topics discussed included women in executive positions, personnel development measures, the Group-wide Certified programme which promotes employee commitment and changes in corporate culture, and the annual Employee Opinion Survey. Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — rePor T oF THe SuPerVISory BoarD 107 The Finance and Audit Committee met seven times. Following Hero Brahms’ resignation, both Stefan Schulte, Chair of the Finance and Audit Committee since 27 May 2014, and Simone Menne, also a mem- ber of the Finance and Audit Committee since 27 May 2014, have the accounting and auditing expertise required under the Aktiengesetz (AktG – German Stock Corporation Act). At the March meeting, the Committee examined the annual and consolidated financial statements for 2013 and recommended that the Supervisory Board approve the statements. The auditors attended the meeting and gave a detailed presentation on their findings regarding the key audit priorities for 2013 as defined by the Committee and made specific recommendations based on their findings. Following the AGM, the Finance and Audit Committee engaged the auditors to audit the 2014 annual and consolidated financial statements and the interim financial report for the first half of the year. The Committee also defined the key audit priorities. The Committee discussed the reviewed quarterly and half-year interim reports together with the Board of Management and the auditors prior to publication. The March meeting also examined recommen- dations to the Supervisory Board regarding the agenda of the AGM and its proposed resolutions. Key Group risk management factors were also examined during the meeting as planned. At the Finance and Audit Committee meeting on 18 June 2014, the Committee listened to a presentation on the findings of internal audits and discussed measures to implement the auditors’ recommendations on the key audit priorities. At the Finance and Audit Committee meeting on 16 September 2014, the Chief Compliance Officer presented a detailed report on compliance. The report focused primarily on enhancing com pliance organisation and management. The Finance and Audit Committee advised the Super visory Board to transfer responsibility for M & A activities to the Strategy Committee. The Committee also examined the investment strategy for pension assets. On 3 December 2014, the Finance and Audit Committee meet- ing concentrated on the Group business plan for 2015 and recommended that the Supervisory Board approve the plan. The Committee discussed the Group’s performance and the internal control and risk management system at regular inter vals during the year. The Committee discussed the appropriateness of the Group’s accounting system with the auditors. The Strategy Committee met twice in 2014 and focused primarily on the progress made on imple- menting Strategy 2015, as well as how to develop and implement Strategy 2020. The Nomination Committee met once in 2014 to discuss nominations for the 2014 AGM and approve the recommendations made to the Supervisory Board. Here, discussions covered the re-election of Henning Kagermann, Ulrich Schröder and Stefan Schulte and the nomination of Simone Menne for membership of the Supervisory Board. The Mediation Committee formed pursuant to section 27 (3) of the Mitbestimmungsgesetz (German Co-determination Act) met once in 2014. The chairs of the committees reported on the committees’ deliberations in the subsequent Supervisory Board meeting. Changes to the composition of the Supervisory Board and Board of Management Having reached the upper age limit for office, Hero Brahms stepped down as a member of the Super- visory Board at the end of the AGM on 27 May 2014. The AGM elected Simone Menne as a shareholder representative on the Supervisory Board. At the extraordinary meeting held immediately after the AGM, the Supervisory Board voted to appoint Stefan Schulte as chair and Simone Menne as a member of the Finance and Audit Committee. Details of the current members of the Supervisory Board committees can be found on page 109. With regard to the employee representatives, Heinrich Josef Busch, the execu - tive management representative, resigned from the Supervisory Board as of 30 November 2014, on the grounds that he would reach retirement age at the end of the year. Jörg von Dosky was appointed by the court as his successor on the Supervisory Board on 9 December 2014. The composition of the Board of Management changed as follows during the year under review: Bruce Edwards stepped down from the Board of Management on 10 March 2014. He was replaced by John Gilbert, who became a member of the Board of Management on 11 March 2014. Angela Titzrath stepped down from the Board of Management Deutsche Post DHL Group — 2014 Annual Report 108 as of 2 July 2014. Melanie Kreis was appointed as a member of the Board of Management and Labour Director on 31 October 2014. In the interim period, the Chief Executive Officer Frank Appel also took on responsibility for the Human Resources board department. Managing conflicts of interest None of the Supervisory Board members holds positions on the governing bodies of or provides con­ sultancy services to the Group’s main competitors. The Supervisory Board has not been informed of any conflicts of interest affecting individual members during the year under review. Full compliance with the recommendations of the German Corporate Governance Code In December 2014, the Board of Management and the Supervisory Board issued an unqualified Declar­ ation of Conformity pursuant to section 161 of the AktG, which was also published on the company’s website. The declarations from previous years are also available on the website. In financial year 2014, Deutsche Post AG complied with all recommendations of the Government Commission for the German Corporate Governance Code, as amended on 13 May 2013 and 24 June 2014. The company also intends to continue to comply with all recommendations contained in the Code as amended on 24 June 2014. The Corporate Governance Report (page 111 ff.) contains more information about corporate governance within the company and the remuneration report. Annual and consolidated financial statements audited The auditors appointed by the AGM, PricewaterhouseCoopers Aktiengesellschaft Wirtschaftsprüfungs­ gesellschaft (PwC), Düsseldorf, conducted an audit of the annual and consolidated financial statements for financial year 2014, including the respective management reports, and issued unqualified audit opinions. PwC also reviewed the quarterly financial reports and the interim report for the first half of the year. Following a detailed preliminary assessment by the Finance and Audit Committee, the Supervisory Board reviewed the 2014 annual and consolidated financial statements and the management reports, including the appropriation of the net retained profit as proposed by the Board of Management, at the financial statements meeting held on 10 March 2015. The auditors’ reports were made available to all Supervisory Board members and were discussed in detail with the Board of Management in the presence of the auditors. The Supervisory Board concurred with the results of the audit and approved the annual and consolidated financial statements for financial year 2014, as recommended by the Finance and Audit Committee. No objections were raised on the basis of the final outcome of the examination by the Super­ visory Board and the Finance and Audit Committee of the annual and consolidated financial statements, the management reports and the proposal for the appropriation of the net retained profit. The Supervisory Board endorses the Board of Management’s proposal for the appropriation of the net retained profit and the payment of a dividend of €0.85 per share. We would like to thank the Board of Management and all employees for their genuine commitment and all their hard work in a challenging economic climate. You have all made an important contribution to the company’s success. Bonn, 10 March 2015 The Supervisory Board Wulf von Schimmelmann Chairman Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — rePorT oF THe SuPerVISory BoarD — SuPerVISory BoarD — Members of the Supervisory Board — Committees of the Supervisory Board 109 SUPERVISORY BOARD B.01 Members of the Supervisory Board B.02 Committees of the Supervisory Board Shareholder representatives employee representatives executive Committee Prof. Dr Wulf von Schimmelmann (Chair) Former CEO of Deutsche Postbank AG Hero Brahms (until 27 May 2014) Management consultant Werner Gatzer State Secretary, Federal Ministry of Finance Prof. Dr Henning Kagermann Former CEO of SAP AG Thomas Kunz CEO of Danone Dairy, member of the Executive Committee of Danone S. A., France Simone Menne (since 27 May 2014) Member of the Executive Board, Deutsche Lufthansa AG roland oetker Managing Partner, ROI Verwaltungs- gesellschaft mbH Dr ulrich Schröder CEO of KfW Bankengruppe Dr Stefan Schulte Chair of the Executive Board of Fraport AG elmar Toime Managing Director, E Toime Consulting Ltd. Prof. Dr-Ing. Katja Windt Bernd Rogge Chair of Global Production Logistics President / Member of the Executive Board of Jacobs University Bremen gGmbH andrea Kocsis (Deputy Chair) Deputy Chair of ver.di National Executive Board and Head of Postal Services, Forwarding Companies and Logistics on the ver.di National Executive Board rolf Bauermeister Head of Postal Services, Co-determination and Youth and Head of National Postal Services Group at ver.di national adminis- tration Heinrich Josef Busch (until 30 November 2014) Chair of the Group and Company Executive Representation Committee, Deutsche Post AG Jörg von Dosky (since 9 December 2014) Chair of the Group and Company Executive Representation Committee, Deutsche Post AG Thomas Koczelnik Chair of the Group Works Council, Deutsche Post AG anke Kufalt Member of the Works Council, DHL Global Forwarding GmbH, Hamburg ( until 26 May 2014) Chair of the Works Council, DHL Global Forwarding GmbH, Hamburg (since 27 May 2014) andreas Schädler Chair of the Central Works Council, Deutsche Post AG Sabine Schielmann Member of the Executive Board of the Central Works Council, Deutsche Post AG Stephan Teuscher Head of wage, civil servant and social policies in the Postal Services, Forwarding Companies and Logistics department ver.di national administration Helga Thiel Deputy Chair of the Central Works Council, Deutsche Post AG Stefanie Weckesser Deputy Chair of the Works Council, Deutsche Post AG, MAIL Branch, Augsburg Prof. Dr Wulf von Schimmelmann (Chair) Andrea Kocsis (Deputy Chair) Rolf Bauermeister Werner Gatzer Roland Oetker Stefanie Weckesser Finance and audit Committee Dr Stefan Schulte (Chair) (since 27 May 2014) Hero Brahms (Chair) (until 27 May 2014) Stephan Teuscher (Deputy Chair) Werner Gatzer Thomas Koczelnik Simone Menne (since 27 May 2014) Helga Thiel Personnel Committee Andrea Kocsis (Chair) Prof. Dr Wulf von Schimmelmann (Deputy Chair) Thomas Koczelnik Roland Oetker Mediation Committee (pursuant to section 27 (3) of the German Co-determination act) Prof. Dr Wulf von Schimmelmann (Chair) Andrea Kocsis (Deputy Chair) Rolf Bauermeister Roland Oetker nomination Committee Prof. Dr Wulf von Schimmelmann (Chair) Werner Gatzer Roland Oetker Strategy Committee Prof. Dr Wulf von Schimmelmann (Chair) Andrea Kocsis (Deputy Chair) Rolf Bauermeister Prof. Dr Henning Kagermann Thomas Koczelnik Dr Ulrich Schröder Deutsche Post DHL Group — 2014 Annual Report 110 MANDATES B.03 Mandates held by the Board of Management Membership of supervisory boards required by law Membership of comparable bodies Lawrence rosen Deutsche Postbank AG Ken allen DHL-Sinotrans International Air Courier Ltd, China (Board of Directors) 1 Bruce edwards (until 10 March 2014) Ashtead plc, UK (Board of Directors) Greif, Inc., USA (Board of Directors) roger Crook DHL Global Forwarding Management (Asia Pacific) Pte Ltd, Singapore (Board of Directors) 1 Williams Lea Group Limited, UK (Board of Directors) 1 Williams Lea Holdings PLC, UK (Board of Directors, Chair) 1 Lawrence rosen Qiagen n. V. (Supervisory Board) 1 Group mandate. B.04 Mandates held by the Supervisory Board Shareholder representatives employee representatives Membership of supervisory boards required by law Membership of comparable bodies Membership of supervisory boards required by law Prof. Dr Wulf von Schimmelmann (Chair) Allianz Deutschland AG Prof. Dr Wulf von Schimmelmann (Chair) Accenture Corp., Ireland (Board of Directors) rolf Bauermeister Deutsche Postbank AG andreas Schädler PSD Bank Köln eG (Chair) Stephan Teuscher DHL Hub Leipzig GmbH (Supervisory Board, Deputy Chair) Helga Thiel PSD Bank Köln eG (Deputy Chair) Maxingvest AG Hero Brahms (until 27 May 2014) Georgsmarienhütte Holding GmbH (Deputy Chair) Krauss-Maffei-Wegmann GmbH & Co. KG Live Holding AG (Chair) (until 15 January 2014) Werner Gatzer Bundesdruckerei GmbH Flughafen Berlin Brandenburg GmbH Partnerschaften Deutschland ÖPP Deutschland AG (since 10 October 2014) Prof. Dr Henning Kagermann BMW AG Deutsche Bank AG Franz Haniel & Cie. GmbH Münchener Rückversicherungs- Gesellschaft AG Simone Menne (since 27 May 2104) Delvag Luftfahrtversicherungs-AG, Germany (Chair) 1 LSG Lufthansa Service Holding AG, Germany (Chair) 1 Lufthansa Cargo AG, Germany 1 Lufthansa Systems AG, Germany (Chair) 1 Lufthansa Technik AG, Germany 1 roland oetker Evotec AG (until 16 June 2014) Dr ulrich Schröder Deutsche Telekom AG Prof. Dr-Ing. Katja Windt Fraport AG 1 Group mandates, Deutsche Lufthansa. Thomson Reuters Corp., Canada (Board of Directors) Western Union Company, USA (Board of Directors) (until 16 May 2014) Hero Brahms (until 27 May 2014) Zumtobel AG, Austria (Supervisory Board, Deputy Chair) Prof. Dr Henning Kagermann Nokia Corporation, Finland (Board of Directors) (until 17 June 2014) Wipro Ltd., India (Board of Directors) (until 30 June 2014) Simone Menne Frankfurt Stock Exchange (Exchange Council) (since 14 November 2014) Miles & More GmbH (Advisory Council, Chair) (since 4 September 2014) 1 roland oetker Rheinisch-Bergische Verlagsgesellschaft mbH (Supervisory Board) Dr ulrich Schröder DEG – Deutsche Investitions- und Entwicklungsgesellschaft mbH ( Supervisory Board) “Marguerite 2020”: European Fund for Energy, Climate Change and Infrastructure, Luxembourg (Supervisory Board) elmar Toime Postea Inc., USA (Non-Executive Chairman) Blackbay Ltd., United Kingdom (Non-Executive Director) (since 7 March 2014) Qatar Postal Services Company, Qatar (Non-Executive Director) (since 19 Novem- ber 2014) Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — ManDaTeS — Mandates held by the Board of Management — Mandates held by the Supervisory Board — CorPoraTe Go VernanCe rePor T 111 CORPORATE GOVERNANCE REPORT annual Corporate Governance Statement pursuant to section 289a of the Handelsgesetzbuch (HGB – German Commercial Code) This Annual Corporate Governance Statement contains information about the main compo- nents of Deutsche Post DHL Group’s corporate governance structure. These include the Declaration of Conformity by the Board of Management and the Supervisory Board, rele- vant corporate governance practices that exceed legal requirements, the working methods of the Board of Management and the Supervisory Board, the composition and working methods of the committees, and the composition targets for the Supervisory Board. Company in compliance with all recommendations of the German Corporate Governance Code In December 2014, the Board of Management and the Supervisory Board once again issued an unqualified Declaration of Conformity pursuant to section 161 of the AktG, which reads as follows: “The Board of Management and the Supervisory Board of Deutsche Post AG declare that the recommendations of the Government Commission German Corpor- ate Governance Code in the version dated 13 May 2013 / 24 June 2014 have been com- plied with since issuance of the Declaration of Conformity in December 2013 and that it is intended to comply with all recommendations of the Code in the version dated 24 June 2014 in the future.” We also intend to implement the suggestions made in the Code, with one exception: the Annual General Meeting will only be broadcast on the internet up to the end of the Chief Executive Officer’s address. Specific corporate governance practices Our guiding principle is “respect and results”: we expect our corporate governance to rise to the challenge of achieving first-class results every day whilst also considering the needs of our employees, customers and investors. Accepting corporate responsibility is integral to our Group strategy. We put our knowledge and global presence to good use so as to make a positive contribution to the environment, society and our business. We systematically include our stakeholders’ expectations and needs in our strategic decisions, develop sustainable solutions for our customers and use our expertise in logistics to also address social issues. We concentrate these efforts on environmental protection, disaster management and improving educa- tional and employment opportunities. We also support voluntary activities under taken by our employees. Our annual Group-wide Employee Opinion Survey has again revealed high levels of continuing positive feedback. As in 2013, 77 % of our employees partici- pated in the survey. Furthermore, the annual private customer survey conducted by the Kunden monitor Deutschland independent market study confirmed that customer satisfaction remains high at 95 %. We achieved excellent results in transit times for letters sent within Germany, thus exceeding the statutory requirement of 80 % for next-day letter deliveries by a wide margin. According to surveys conducted by the quality research institute Quotas, 94 % of the letters received during our daily opening hours and before final post box collections were delivered the next day. Deutsche Post DHL Group — 2014 Annual Report dpdhl.com/en/investors Employees, page 73 112 Code of Conduct, diversity and compliance management Our Code of Conduct remained unchanged in 2014. It has been a firm part of our cor- porate culture since 2006 and is applicable to all regions and divisions and the basis of guidelines within the Group. The Code of Conduct and these guidelines, together with regional guidelines and procedures, provide the framework for ethical and environ- mentally sound corporate conduct. The guidelines serve as a clear point of reference for all employees, informing them of our values and principles. The guidelines are based upon the principles set out in the Universal Declaration of Human Rights, the United Nations (UN) Global Compact, the ILO Declaration on Fundamental Principles and Rights at Work of 1998 and the OECD Guidelines for multinational enterprises. The Code is available in 21 languages. Employees can attend webinars to learn about the Code. The Code of Conduct also sets out our commitment to the health of our employees, respect for human rights, the rejection of child and forced labour, and our position on diversity and inclusion. The Corporate Diversity & Inclusion Statement issued in 2013 reflects our belief that diversity represents both a key factor for success and a distinct competitive advantage. In the Statement we also undertake to promote an inclusive working environment and express our opposition to all forms of discrimination. The Diversity Council began work in February 2014, meeting on three occasions during the year under review. The participants discussed the strategic direction of diversity and exchanged views on the divisions’ various requirements of diversity management. The Supervisory Board supports the Group’s diversity strategy, placing particular emphasis on the target for increasing the number of women on the Board of Manage- ment. The Supervisory Board sees efforts to increase diversity as part of long-term succession planning, for which the Supervisory Board and Board of Management are jointly responsible. In the opinion of the Supervisory Board, the targeted increase in the number of women in executive positions is necessary to ensure that, overall, more suitable female candidates are available for vacant positions on the Board of Manage- ment. As at 31 December 2014 the proportion of women in management around the world remained almost stable at 19.3 % (previous year: 19.6 %). The international compo- sition of the Board of Management already clearly reflects the company’s international activities. In order to protect our employees from hazards and risks in the workplace, we have created a comprehensive regulatory framework that goes far beyond statutory occupa- tional safety requirements and minimum standards. In addition, preventive measures were defined in the course of occupational safety information events organised around Germany in the year under review. We seek to maintain and improve the health and wellbeing of our employees. All measures undertaken to promote health and safety at work are consistent with our Group-wide strategy for health, safety and wellbeing. Within Deutsche Post DHL Group, the Chief Compliance Officer is responsible for the compliance management system and reports directly to the Chief Financial Officer. The Chief Compliance Officer is supported by the Global Compliance Office, which establishes Group-wide compliance management standards and supports the implementation of related activities within the divisions. Each of the four operating divisions has a Compliance Officer, who regularly presents a report to the Board of Management member for the respective division. These reports are incorporated into the Chief Compliance Officer’s report to the Board of Management and to the Finance and Audit Committee of the Supervisory Board. Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — CorPoraTe GoVernanCe rePor T 113 The main compliance management activities within Deutsche Post DHL Group include creating a system for identifying potential compliance risks, evaluating business partner compliance, and developing and organising compliance-related training and communications. Our compliance hotline is a key factor in reporting breaches of the law or our guidelines. The hotline is available in around 150 countries and assists employees in reporting potential breaches of the law or the Code of Conduct within the company. The hotline also provides a structure for addressing and resolving such breaches. The insights gained from reported cases are used to improve the compliance management system on an on-going basis. Group-wide communications on compliance ensure that all employees are aware of the relevance of compliance, and provide briefings on specific features of the Code of Conduct. Working methods of the Board of Management and the Supervisory Board As a German public limited company, Deutsche Post AG is required to use a dual manage- ment system. The Board of Management is responsible for managing the company. The Board of Management is appointed, overseen and advised by the Supervisory Board. In addition to the board departments of the Chief Executive Officer (CEO), the Chief Financial Officer (CFO) and the Board Member for Human Resources, the Board of Management also includes four operating divisions: Post - eCommerce - Parcel, Express, Global Forwarding, Freight, and Supply Chain. Group management func- tions are centralised in the Corporate Center. The Group Strategy provides a framework for the whole Group. It follows the goal of remaining the postal service for Germany and becoming the logistics company for the world. The Board’s rules of procedure lay down objectives for the basic internal structure, management and co-operation within the Board of Management. Within this framework, each Board member manages their depart ment independently and informs the rest of the Board about key develop- ments at regular intervals. The Board of Management as a whole decides on matters of particular significance for the company or the Group, including all decisions that have to be presented to the Supervisory Board for approval, and on all tasks that cannot be delegated by law. The entire Board of Management also decides upon matters presented by one member of the Board of Management for decision by the Board of Management as a whole. When making decisions, members of the Board of Management may not act in their own personal interest or exploit corporate business opportunities for their own benefit. The Supervisory Board must be informed of any conflicts of interest without delay. The Supervisory Board advises and oversees the Board of Management and also appoints the members of the Board of Management. The Supervisory Board has estab- lished rules of procedure that include the basic internal structure, a catalogue of Board of Management transactions requiring Supervisory Board approval and rules for the Super- visory Board committees. The Supervisory Board meets at least twice every six months in a calendar year. Extraordinary Supervisory Board meetings are held whenever particular developments or measures need to be discussed or approved promptly. In financial year 2014, the Supervisory Board met for eight plenary meetings, 20 committee meetings and one closed meeting, as described in the Report of the Supervisory Board. All members attended at least half of the meetings. The overall attendance rate remained high in the year under review, at over 95 %. Deutsche Post DHL Group — 2014 Annual Report Members, page 16 f., Mandates, page 110 Objectives and strategies, page 30 f. Members, page 109, Mandates, page 110 Page 109 Page 105 ff. 114 The Board of Management and the Supervisory Board engage in regular dialogue regarding the Group’s financial position and performance, strategic initiatives, key busi- ness transactions, the progress of acquisitions, compliance and compliance management, risk exposure and risk management, and all material planning and related implemen- tation issues. The Board of Management informs the Supervisory Board promptly and in full about all issues of significance. The Chairman of the Supervisory Board and the CEO maintain close contact and discuss current issues. The Chairman of the Supervisory Board also has regular contact with other Board of Management members between Supervisory Board meetings. The Supervisory Board carries out an annual efficiency review of the work of the Super visory Board, which includes assessing co-operation with the Board of Manage- ment. The efficiency review for financial year 2014 concluded that the Supervisory Board had performed its monitoring and advisory duties efficiently and effectively. All Supervisory Board decisions, particularly those concerning transactions that require Supervisory Board approval, are discussed in detail in advance by the relevant committees. Each Supervisory Board plenary meeting includes a detailed report on the committees’ work and decisions taken. None of the Supervisory Board members holds positions on the governing bodies of, or provides consultancy services to, the Group’s main competitors. The Supervisory Board has not been informed of any conflicts of interest affecting individual members during the year under review. executive committees and Supervisory Board committees Executive committees prepare the decisions to be made by the entire Board of Manage- ment and take decisions on matters delegated to them. The duties of the executive committees include preparing and/or approving investments and transactions in the various divisions. The Deutsche Post Executive Committee is responsible for the Post - eCommerce - Parcel division; the cross-divisional DHL Executive Committee is in charge of the Express, Global Forwarding, Freight, and Supply Chain divisions; the CC & GBS Executive Committee covers the Corporate Center (CC) and Global Business Services (GBS). The CEO, the CFO and the Board Member for Human Resources have permanent representation on the committees, whilst the Board members responsible for the divisions are represented on the committees in matters relating to their div- isions. First-tier executives from the level immediately below the Board of Management also attend executive committee meetings that cover topics relevant to their field. For example, Accounting & Controlling, Corporate Finance, Corporate Development and Legal Services will be invited to take part in discussions on acquisitions. The Deutsche Post Executive Committee and the DHL Executive Committee each meet at least once a month; the CC & GBS Executive Committee usually meets every quarter. Business review meetings also take place once a quarter. These meetings are part of the strategic performance dialogue between the divisions, the CEO and the CFO. The business review meetings discuss strategic initiatives, operational matters and the budgetary situation of the divisions. For details of the members of the Board of Management, see the sections on the Pages 16 f. and 110 Board of Management and Mandates held by the Board of Management. The Supervisory Board has formed six committees to ensure the efficient discharge of its duties. In particular, these committees prepare the resolutions for the Supervisory Board plenary meetings. The Supervisory Board delegates the final decisions on certain topics to the individual committees. Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — CorPoraTe GoVernanCe rePor T 115 The Executive Committee’s duties include arranging the appointment of members of the Board of Management and determining the Board of Management remuneration for approval by the Supervisory Board plenary meeting. The members of the Executive Committee are Wulf von Schimmelmann (Chair), Andrea Kocsis (Deputy Chair), Rolf Bauermeister, Werner Gatzer, Roland Oetker and Stefanie Weckesser. The Finance and Audit Committee oversees the accounting process, the effective- ness of the internal control system, the risk management and internal auditing systems, and the audit of the financial statements. It examines corporate compliance issues and discusses the half-yearly and quarterly financial reports with the Board of Management before publication. Based upon its own preliminary assessment, the Committee submits proposals for approval of the annual and consolidated financial statements by the Super- visory Board. The members of the Finance and Audit Committee are Stefan Schulte (Chair), Stephan Teuscher (Deputy Chair), Werner Gatzer, Thomas Koczelnik, Simone Menne and Helga Thiel. The Chair of the Finance and Audit Committee, Stefan Schulte, is a financial expert as defined in sections 100 (5) and 107 (4) of the AktG. The Personnel Committee discusses human resources principles for the Group. The members of the Personnel Committee are Andrea Kocsis (Chair), Wulf von Schimmel- mann (Deputy Chair), Thomas Koczelnik and Roland Oetker. The Mediation Committee carries out the duties assigned to it pursuant to the Mitbestimmungsgesetz (MitbestG – German Co-determination Act). The members of the Mediation Committee are Wulf von Schimmelmann (Chair), Andrea Kocsis ( Deputy Chair), Rolf Bauermeister and Roland Oetker. The Nomination Committee presents the shareholder representatives of the Super- visory Board with recommendations for shareholder candidates for election to the Super visory Board at the AGM. The members of the Nomination Committee are Wulf von Schimmelmann (Chair), Werner Gatzer and Roland Oetker. The Strategy Committee prepares material for strategy discussions in the Super visory Board and for resolutions on corporate acquisitions and disposals requiring approval by the plenary meeting of the Supervisory Board. The Committee also regularly discusses the competitive position of the company and the individual divisions. The members of the Strategy Committee are Wulf von Schimmelmann (Chair), Andrea Kocsis (Deputy Chair), Rolf Bauermeister, Henning Kagermann, Thomas Koczelnik and Ulrich Schröder. Information about the work of the Supervisory Board and its committees in finan cial year 2014 is also contained in the Report of the Supervisory Board. Details of the members of the Supervisory Board and the composition of the Supervisory Board committees can be found in the sections on the Supervisory Board and Mandates held by the Supervisory Board. Targets for the composition of the Supervisory Board The Supervisory Board set specific targets for its composition in December 2010. In 2012, the Supervisory Board added a target for the number of independent Supervisory Board members. During the year under review, the Supervisory Board resolved to pur- sue the goal of 30 % of its members being women beyond 2015. 1 The candidates proposed by the Supervisory Board to the AGM for election as Super- visory Board members must be made purely in the interests of the company. Subject to this requirement, the Supervisory Board aims to ensure that the independent Supervisory Board members as defined in number 5.4.2 of the German Corporate Governance Code comprise at least 75 % of the Supervisory Board and that at least 30 % of the Supervisory Board members are women. Deutsche Post DHL Group — 2014 Annual Report Page 105 ff. Members, page 109, Mandates, page 110 116 2 The company’s international activities are already adequately reflected in the com- position of the Supervisory Board. The Supervisory Board aims to maintain this and will therefore, in future proposals to the AGM, consider candidates whose origin, education or professional experience equip them with international knowledge and experience. 3 Conflicts of interest affecting Supervisory Board members are an obstacle to provid- ing independent and efficient advice to, and supervision of, the Board of Manage- ment. The Supervisory Board will decide how to deal with potential or actual con- flicts of interest on a case-by-case basis, in accordance with the law and giving due consideration to the German Corporate Governance Code. 4 In accordance with the age limit adopted by the Supervisory Board and laid down in the rules of procedure for the Supervisory Board, proposals for the election of Super visory Board members must ensure that the term of office ends no later than the close of the Annual General Meeting after the Supervisory Board member reaches the age of 72. The current composition of the Supervisory Board meets all these targets. Simone Menne was elected as a member of the Supervisory Board by the 2014 AGM. She has worked for Lufthansa AG for many years, which has given her a great deal of busi- ness experience and an excellent understanding of the industry. Simone Menne will also be able to support the Supervisory Board as an additional financial expert. With regard to the employee representatives, Heinrich Josef Busch, the executive manage- ment representative, resigned from the Supervisory Board as of 30 November 2014, after many years of service. He was succeeded by Jörg von Dosky, who was appointed by the court as a Supervisory Board member on 9 December 2014. Having been a manager with the company for many years, Jörg von Dosky has a sound understanding of the management perspective. At present, 35 % of Supervisory Board members are female, which is above our target. The number of independent members of the Supervisory Board also currently exceeds the target. All members of the Supervisory Board are in- dependent members as defined by the German Corporate Governance Code. In view of the European Commission’s recommendation on independent non-executive directors, the wide-ranging protection against summary dismissal and the ban on discrimination contained in the Betriebsverfassungsgesetz (German Works Constitution Act) and Mit- bestimmungsgesetz (German Co-Determination Act), it must be assumed that being an employee is consistent with the requirement for independence as defined by the Code. The largest shareholder in the company, KfW Bankengruppe, currently holds approximately 21 % of shares in Deutsche Post AG. There are therefore no controlling shareholders as defined in the Code with whom relationships might exist that could call into question the Supervisory Board’s independence. The international nature of the company’s business is also appropriately reflected in the extensive international experience of many Supervisory Board members. Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — CorPoraTe GoVernanCe rePor T — Remuneration report 117 Remuneration report The remuneration report also forms part of the Group Management Report. remuneration structure of the Group Board of Management in financial year 2014 The remuneration paid to individual Board of Management members for financial year 2014 was determined by the Supervisory Board, which held consultations to resolve on the total remuneration to be paid to the individual members of the Board of Manage- ment, including the main contractual elements. In so doing it obtained advice from an independent remuneration consultant. The Board of Management remuneration reflects the size and global reach of the company, its economic and financial situation and the roles and achievements of the individual members. It is set to ensure competitiveness with comparable German and inter national companies, thus incentivising the Board of Management members to deliver maximum performance and achieve results. The remuneration paid to the Board of Management for 2014 is in line with standard market practice, appropriate to the tasks involved and designed to reward performance; it comprises fixed (non-performance-related) elements and variable (performance- related) elements, which include short, medium and long-term incentives. The remu- neration as a whole as well as its variable components have been capped. Non-performance-related components are the annual base salary (fixed annual remu neration), fringe benefits and pension commitments. The annual base salary is paid in twelve equal monthly instalments retroactively at the end of each month. Fringe benefits mainly comprise the use of company cars, supplements for insurance premiums and special allowances and benefits for assignments outside the home country. The variable remuneration paid to the Board of Management is almost entirely medium and long-term based. More than half of the variable target remuneration con- sists of a long-term incentive plan (LTIP) with a four-year calculation period; the rest is made up of an annual bonus linked to the company’s yearly profits, with 50 % of the annual bonus flowing into a medium-term component with a three-year calculation period (deferral). Thus less than a quarter of the variable remuneration component is paid out on the basis of a one-year calculation. The amount of the annual bonus is set at the due discretion of the Supervisory Board on the basis of the company’s performance. The individual annual bonus amounts reflect the extent to which predefined targets are achieved, missed or exceeded. The maximum amount of the annual bonus may not exceed 100 % of the annual base salary. In the reporting year, the same criteria were used to calculate the amount of the an- nual bonus as in the previous year. A key parameter for all Board of Management mem- bers is the Group’s EBIT after asset charge performance metric, including the asset charge on goodwill before goodwill impairment (EAC). For the Board of Management members in charge of the Post - eCommerce - Parcel, Express, Global Forwarding, Freight and Supply Chain divisions, the EAC of their respective division is also a key parameter. The Group’s reported free cash flow is one of the targets applicable to all members of the Board of Management. Furthermore, an employee-related target is agreed with all Board of Management members based upon the annual Employee Opinion Survey, as are additional targets. Deutsche Post DHL Group — 2014 Annual Report 118 Achievement of the upper targets for the financial year that have been agreed based upon demanding objectives is rewarded with the maximum annual bonus. If the tar- gets specified for the financial year are only partially reached or completely missed, the annual bonus will be paid on a pro-rata basis or not at all. The Supervisory Board may also elect to award an appropriate special bonus for extraordinary achievement. The annual bonus is not paid in full in a single instalment on the basis of having reached the agreed targets. Instead, 50 % of the annual bonus flows into a medium-term component with a three-year calculation period (performance phase of one year, sus- tainability phase of two years). This medium-term component will be paid out after expiry of the sustainability phase subject to the condition that EAC, as an indicator of sustainability, is reached during the sustainability phase. Otherwise, payment of the medium-term component is forfeited without compensation. This demerit system puts greater emphasis on sustainable company development in determining management board remuneration and sets long-term incentives. Stock appreciation rights (SAR s) are granted as a long-term remuneration com- ponent based upon the LTIP resolved by the Supervisory Board in 2006 (2006 LTIP). Each SAR entitles the holder to receive a cash settlement equal to the difference between the average closing price of Deutsche Post shares for the five trading days preceding the exercise date and the exercise price of the SAR. In 2014, the members of the Board of Management each made a personal financial investment consisting of 10 % of their annual base salary. The waiting period for the stock appreciation rights is four years from the date on which they were granted. After expiration of the waiting period, and provided an absolute or relative performance target has been achieved, the SAR s can be exercised wholly or partially for a period of two years. Any SAR s not exercised during this two-year period will expire. To determine how many, if any, of the SAR s granted can be exercised, the average share price or the average index value for the reference period is compared with that of the performance period. The reference period comprises the last 20 consecutive trading days prior to the issue date. The performance period is the last 60 trading days before the end of the waiting period. The average (closing) price is calculated as the average closing price of Deutsche Post shares in Deutsche Börse AG’s Xetra trading system. A maximum of four out of every six SAR s can be earned via the absolute perfor- mance target, and a maximum of two via the relative performance target. If neither an absolute nor a relative performance target is met by the end of the waiting period, the SAR s attributable to the related tranche will expire without replacement or compensation. One SAR is earned each time the closing price of Deutsche Post shares exceeds the issue price by at least 10, 15, 20 or 25 %. The relative performance target is tied to the performance of the shares in relation to the STOXX Europe 600 Index (SXXP, ISIN EU0009658202). It is met if the share price equals the index performance or if it outperforms the index by at least 10 %. The proceeds from stock appreciation rights are limited to a maximum amount. The individual amount limits for the 2014 tranche can be seen in tables B.05 and B.06. The remuneration from stock appreciation rights may be limited by the Supervisory Board in the event of extraordinary circumstances. Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — CorPoraTe GoVernanCe rePor T — Remuneration report 119 Provisions to cap severance payments pursuant to the Corporate Governance Code recommendation, change-of-control provisions and post-contractual non-compete clauses In accordance with the recommendation of the German Corporate Governance Code, Board of Management contracts contain a provision stipulating that in the event of pre- mature termination of a Board of Management member’s contract, the severance pay- ment may compensate no more than the remaining term of the contract. The severance payment is limited to a maximum amount of two years’ remuneration including fringe benefits (severance payment cap). The severance payment cap is calculated without any special remuneration or the value of rights allocated from LTIP s. In the event of a change in control, any member of the Board of Management is entitled to resign their office for good cause within a period of six months following the change in control, after giving three months’ notice by the end of a given month, and to terminate their Board of Management contract (right to early termination). The contractual provisions stipulate that a change of control exists if a shareholder has acquired control within the meaning of section 29 (2) of the Wertpapiererwerbs- und Übernahmegesetz (WpÜG – German Securities Acquisition and Takeover Act) via possession of at least 30 % of the voting rights, including the voting rights attribut able to such shareholder by virtue of acting in concert with other shareholders as set forth in section 30 of the WpÜG or if a control agreement has been concluded with the company as a dependent entity in accordance with section 291 of the AktG and such agreement has taken effect or if the company has merged with another legal entity outside of the Group pursuant to section 2 of the Umwandlungsgesetz (UmwG – German Reorganisa- tion and Transformation Act), unless the value of such other legal entity, as determined by the agreed conversion rate, is less than 50 % of the value of the company. In the event that the right to early termination is exercised or a Board of Manage- ment contract is terminated by mutual consent within nine months of the change of control, the Board of Management member is entitled to payment to compensate the remaining term of their Board of Management contract. Such payment is limited to 150 % of the severance payment cap pursuant to the recommendation of the German Corporate Governance Code. The amount of the payment is reduced by 25 % if the Board of Manage ment member has not reached the age of 60 upon leaving the company. If the remaining term of the Board of Management contract is less than two years and the Board of Management member has not reached the age of 62 upon leaving the company, the payment will correspond to the severance payment cap. The same applies if a Board of Management contract expires prior to the Board of Management member’s reaching the age of 62 because less than nine months remained on the term of the contract at the time of the change of control and the contract was not renewed. Board of Management members are also subject to a non-compete clause, taking effect on the cessation of their contracts. During the one-year non-compete period, former Board of Management members receive 100 % of their last contractually stipulated annual base salary on a pro-rata basis as compensation each month. Any other income earned during the non-compete period is subtracted from the compensation paid. The amount of the compensation payment itself is deducted from any severance payments or pension payments. Prior to, or concurrent with, cessation of the Board of Management contract, the company may declare its waiver of adherence to the non-compete clause. In such a case, the company will be released from the obligation to pay compensation due to a restraint on competition six months after receipt of such declaration. Apart from the aforementioned arrangements, no member of the Board of Manage- ment has been promised any further benefits after leaving the company. Deutsche Post DHL Group — 2014 Annual Report 120 other provisions Bruce Edwards went into retirement at the end of 30 September 2014. In the period between leaving his seat on the Board of Management on 10 March 2014 and going into retirement he was active in a consultative capacity for the company. Mr Edwards received total remuneration of €1,080,346 for that period. Angela Titzrath left her position as member of the company’s Board of Management on 2 July 2014 and left the company at the expiry of 31 July 2014. She received a payment in the amount of €1,392,589 to settle the claims arising from her employment agreement. amount of remuneration paid to members of the Group Board of Management in financial year 2014 The remuneration paid to members of the Board of Management in financial year 2014 totalled €13.61 million (previous year: €13.21 million) in accordance with the applicable international accounting standards. This amount comprised €7.62 million in non- performance- related components (previous year: €7.84 million) and €5.99 mil- lion in the performance-related component paid out (previous year: €5.37 million). An additional €3.22 million of the performance-related component was transferred to the medium-term component and will be paid out in 2017 subject to the condition that the required EAC, as an indicator of sustainability, be reached. The members of the Board of Management were granted a total of 1,591,332 SAR s in financial year 2014 for a total value of €7.30 million (previous year: €7.30 million) at the time of issue (1 September 2014). The total remuneration of the Board of Management members is presented individually in the tables below. In addition to the applicable accounting principles, the new recommendations of the German Corporate Governance Code were also taken into account. In accordance with the recommendations, the “target remuneration” tables (B.05 and B.06, or “benefits granted” in the language of the German Corporate Governance Code) do not show any actual payments of performance-based remuneration. By con- trast with the statement of the payment amount, the target amount for the one-year variable remuneration and the portion of the one-year variable remuneration to be deferred (deferral) that was granted for financial year 2014 or for the previous year is stated (i. e., the amount when achieving 100 % of the target). In addition, the long-term remuneration (LTIP with a four-year waiting period) granted in the reporting year or in the previous year is reported at the fair value at the time granted. With respect to pension commitments, the pension expense, i. e., the service cost in accordance with IAS 19, is presented. The presentation is supplemented by the minimum and maximum values that can be achieved. Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — CorPoraTe GoVernanCe rePor T — Remuneration report 121 B.05 Target remuneration for the Board of Management members active as at 31 December 2014 € a) non-performance-related remuneration Base salary Fringe benefits Total (lit. a) b) Performance-related remuneration One-year variable remuneration Multi-year variable remuneration LTIP with four-year waiting period Deferral with three-year waiting period Total (lit. a and b) c) Pension expense (service cost) Total DCGK remuneration (lit. a to c) d) Variable cash remuneration pursuant to DRS 17 One-year variable remuneration (payment amount) Payout from medium-term component Total remuneration (cash components) pursuant to DRS 17 (lit. a and d) Dr Frank Appel Chairman 2013 2014 Min. 2014 Max. 2014 1,962,556 49,122 2,011,678 0 0 0 0 2,011,678 802,179 2,813,857 1,962,556 49,122 2,011,678 981,278 5,887,668 4,906,390 981,278 8,880,624 802,179 9,682,803 1,962,556 30,093 1,992,649 785,022 2,747,581 1,962,559 785,022 5,525,252 823,857 6,349,109 834,086 436,268 1,962,556 49,122 2,011,678 785,022 2,747,605 1,962,583 785,022 5,544,305 802,179 6,346,484 928,682 519,194 3,263,003 3,459,554 Ken Allen Express Roger Crook Global Forwarding, Freight 2013 2014 Min. 2014 Max. 2014 2013 2014 Min. 2014 Max. 2014 a) non-performance-related remuneration Base salary Fringe benefits Total (lit. a) 930,000 97,403 930,000 106,274 930,000 106,274 930,000 106,274 860,000 203,918 912,500 210,096 912,500 210,096 912,500 210,096 1,027,403 1,036,274 1,036,274 1,036,274 1,063,918 1,122,596 1,122,596 1,122,596 b) Performance-related remuneration One-year variable remuneration 372,000 372,000 Multi-year variable remuneration 1,302,010 1,302,026 LTIP with four-year waiting period Deferral with three-year waiting period 930,010 372,000 930,026 372,000 0 0 0 0 465,000 344,000 365,000 4,185,000 1,204,016 1,295,026 3,720,000 465,000 860,016 344,000 930,026 365,000 0 0 0 0 456,250 4,176,250 3,720,000 456,250 Total (lit. a and b) 2,701,413 2,710,300 1,036,274 5,686,274 2,611,934 2,782,622 1,122,596 5,755,096 c) Pension expense (service cost) 318,826 321,620 321,620 321,620 298,666 301,904 301,904 301,904 Total DCGK remuneration (lit. a to c) 3,020,239 3,031,920 1,357,894 6,007,894 2,910,600 3,084,526 1,424,500 6,057,000 d) Variable cash remuneration pursuant to DRS 17 One-year variable remuneration (payment amount) Payout from medium-term component Total remuneration (cash components) pursuant to DRS 17 (lit. a and d) 453,375 208,708 447,935 419,100 384,678 290,228 336,849 407,756 1,689,486 1,903,309 1,738,824 1,867,201 Deutsche Post DHL Group — 2014 Annual Report 122 Jürgen Gerdes Post - eCommerce - Parcel John Gilbert Supply Chain (since 11 March 2014) 2013 2014 Min. 2014 Max. 2014 2013 2014 Min. 2014 Max. 2014 a) non-performance-related remuneration Base salary Fringe benefits Total (lit. a) 953,250 23,858 976,500 31,479 976,500 31,479 976,500 31,479 977,108 1,007,979 1,007,979 1,007,979 b) Performance-related remuneration One-year variable remuneration 381,300 390,600 Multi-year variable remuneration 1,357,810 1,367,113 LTIP with four-year waiting period Deferral with three-year waiting period 976,510 381,300 976,513 390,600 0 0 0 0 488,250 4,394,250 3,906,000 488,250 Total (lit. a and b) 2,716,218 2,765,692 1,007,979 5,890,479 c) Pension expense (service cost) 244,254 239,548 239,548 239,548 Total DCGK remuneration (lit. a to c) 2,960,472 3,005,240 1,247,527 6,130,027 d) Variable cash remuneration pursuant to DRS 17 One-year variable remuneration (payment amount) Payout from medium-term component Total remuneration (cash components) pursuant to DRS 17 (lit. a and d) 457,274 465,000 470,331 448,725 1,899,382 1,927,035 – – – – – – – – – – – – – 576,613 75,044 651,657 230,645 945,666 715,021 230,645 576,613 75,044 651,657 576,613 75,044 651,657 0 0 0 0 288,307 3,148,307 2,860,000 288,307 1,827,968 651,657 4,088,271 – – – 1,827,968 651,657 4,088,271 277,726 – 929,383 Melanie Kreis Human Resources (since 31 October 2014) Lawrence Rosen Finance, Global Business Services 2013 2014 Min. 2014 Max. 2014 2013 2014 Min. 2014 Max. 2014 a) non-performance-related remuneration Base salary Fringe benefits Total (lit. a) b) Performance-related remuneration One-year variable remuneration Multi-year variable remuneration LTIP with four-year waiting period Deferral with three-year waiting period Total (lit. a and b) c) Pension expense (service cost) Total DCGK remuneration (lit. a to c) d) Variable cash remuneration pursuant to DRS 17 One-year variable remuneration (payment amount) Payout from medium-term component Total remuneration (cash components) pursuant to DRS 17 (lit. a and d) – – – – – – – – – – – – – 121,089 3,849 121,089 3,849 121,089 3,849 124,938 124,938 124,938 930,000 20,220 950,220 930,000 29,476 959,476 930,000 29,476 959,476 930,000 29,476 959,476 48,436 48,436 0 48,436 221,810 0 0 0 0 60,545 60,545 0 60,545 372,000 372,000 1,302,010 1,302,026 930,010 372,000 930,026 372,000 0 0 0 0 465,000 4,185,000 3,720,000 465,000 124,938 246,028 2,624,230 2,633,502 959,476 5,609,476 – – – 321,414 325,451 325,451 325,451 221,810 124,938 246,028 2,945,644 2,958,953 1,284,927 5,934,927 58,056 – 182,994 453,375 215,000 434,264 295,350 1,618,595 1,689,090 Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — CorPoraTe GoVernanCe rePor T — Remuneration report 123 B.06 Target remuneration for the Board of Management members who left the company in financial year 2014 € a) non-performance-related remuneration Base salary Fringe benefits Total (lit. a) b) Performance-related remuneration One-year variable remuneration Multi-year variable remuneration LTIP with four-year waiting period Deferral with three-year waiting period Total (lit. a and b) c) Pension expense (service cost) Total DCGK remuneration (lit. a to c) d) Variable cash remuneration pursuant to DRS 17 One-year variable remuneration (payment amount) Payout from medium-term component Total remuneration (cash components) pursuant to DRS 17 (lit. a and d) Bruce Edwards Supply Chain (until 10 March 2014) Angela Titzrath Human Resources (until 1 July 2014) 2013 2014 Min. 2014 Max. 2014 2013 2014 Min. 2014 Max. 2014 930,000 124,884 1,054,884 372,000 1,302,010 930,010 372,000 2,728,894 327,236 3,056,130 180,000 52,423 232,423 72,000 72,000 0 72,000 376,423 325,446 701,869 180,000 52,423 232,423 0 0 0 0 180,000 52,423 232,423 90,000 90,000 0 90,000 715,000 61,234 776,234 390,020 77,294 467,314 390,020 77,294 467,314 390,020 77,294 467,314 286,000 156,008 1,001,017 1,016,027 715,017 286,000 860,019 156,008 0 0 0 0 195,010 3,635,010 3,440,000 195,010 232,423 412,423 2,063,251 1,639,349 467,314 4,297,334 325,446 557,869 325,446 737,869 239,711 246,742 2,302,962 1,886,091 246,742 714,056 246,742 4,544,076 446,493 421,317 86,697 443,610 303,875 – 174,807 235,950 1,922,694 762,730 1,080,109 878,071 The “payments” tables (B.07 and B.08) below include the same figures for fixed remuneration and fringe benefits as in the “target remuneration” tables (B.05 and B.06). By contrast with the presentation in the target remuneration tables, the one-year variable remuneration paid in financial year 2014 or in the previous year (the payment amount) is stated; the presentation therefore does not include the share of the annual bonus trans- ferred to the medium-term component. With regard to the medium-term component (deferral), the payment amounts of the deferral whose calculation period ended upon expiry of the reporting year or the previous year is reported. The tables also reflect the amount paid (payment amount) from the tranches of the long-term components that were exercised in financial year 2014 or in the previous year. In addition, the pension expense ( service cost in accordance with IAS 19) is stated pursuant to the recommenda- tions of the German Corporate Governance Code. Although the pension expense does not represent an actual payment per se, it is included in the presentation for the purpose of illustrating the total remuneration. Deutsche Post DHL Group — 2014 Annual Report 124 B.07 Payments made to the Board of Management members active as at 31 December 2014 € Payments Base salary Fringe benefits Total One-year variable remuneration Multi-year variable remuneration Medium-term component (2011) Medium-term component (2012) LTIP (2009 tranche) LTIP (2010 tranche) Miscellaneous Total Pension expense (service cost) Total Payments Base salary Fringe benefits Total One-year variable remuneration Multi-year variable remuneration Medium-term component (2011) Medium-term component (2012) LTIP (2009 tranche) LTIP (2010 tranche) Miscellaneous Total Pension expense (service cost) Total Payments Base salary Fringe benefits Total One-year variable remuneration Multi-year variable remuneration Medium-term component (2011) Medium-term component (2012) LTIP (2009 tranche) LTIP (2010 tranche) Miscellaneous Total Pension expense (service cost) Total Dr Frank Appel Chairman 2013 1,962,556 30,093 1,992,649 834,086 4,221,236 436,268 – 3,784,968 – – 7,047,971 823,857 7,871,828 2014 1,962,556 49,122 2,011,678 928,682 5,845,059 – 519,194 – 5,325,865 – 8,785,419 802,179 9,587,598 Ken Allen Express Roger Crook Global Forwarding, Freight Jürgen Gerdes Post - eCommerce - Parcel 2013 2014 2013 2014 2013 2014 930,000 97,403 930,000 106,274 860,000 203,918 912,500 210,096 1,027,403 1,036,274 1,063,918 1,122,596 453,375 447,935 2,730,482 4,015,170 208,708 – – 419,100 2,521,774 – – – 3,596,070 – 384,678 290,228 290,228 – – – – 953,250 23,858 977,108 457,274 976,500 31,479 1,007,979 470,331 2,976,610 4,141,942 336,849 407,756 – 465,000 – 407,756 – 448,725 – – – 2,511,610 – – – 3,693,217 – 4,211,260 5,499,379 1,738,824 1,867,201 4,410,992 5,620,252 318,826 321,620 298,666 301,904 244,254 239,548 4,530,086 5,820,999 2,037,490 2,169,105 4,655,246 5,859,800 John Gilbert Supply Chain (since 11 March 2014) Melanie Kreis Human Resources (since 31 October 2014) Lawrence Rosen Finance, Global Business Services 2013 2014 2013 2014 2013 2014 – – – – – – – – – – – – – 576,613 75,044 651,657 277,726 – – – – – – 929,383 – 929,383 – – – – – – – – – – – – – 121,089 3,849 124,938 58,056 – – – – – – 930,000 20,220 950,220 453,375 930,000 29,476 959,476 434,264 2,774,610 3,994,924 215,000 – – 295,350 2,559,610 – – – 3,699,574 – 182,994 4,178,205 5,388,664 – 321,414 325,451 182,994 4,499,619 5,714,115 Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — CorPoraTe GoVernanCe rePor T — Remuneration report 125 B.08 Payments made to the Board of Management members who left the company in financial year 2014 € Payments Base salary Fringe benefits Total One-year variable remuneration Multi-year variable remuneration Medium-term component (2011) Medium-term component (2012) LTIP (2009 tranche) LTIP (2010 tranche) Miscellaneous Total Pension expense (service cost) Total Bruce Edwards Supply Chain (until 10 March 2014) Angela Titzrath Human Resources (until 1 July 2014) 2013 2014 2013 2014 930,000 124,884 1,054,884 446,493 2,979,000 421,317 – 2,557,683 – – 4,480,377 327,236 4,807,613 180,000 52,423 232,423 86,697 4,143,184 – 443,610 – 3,699,574 – 4,462,304 325,446 4,787,750 715,000 61,234 776,234 303,875 – – – – – – 1,080,109 239,711 1,319,820 390,020 77,294 467,314 174,809 235,950 – 235,950 – – 1,392,589 2,270,660 246,742 2,517,402 B.09 Share-based component with long-term incentive effect number of shares Dr Frank Appel, Chairman Ken Allen Roger Crook Bruce Edwards (until 10 March 2014) Jürgen Gerdes John Gilbert (since 11 March 2014) Melanie Kreis (since 31 October 2014) Lawrence Rosen Angela Titzrath (until 1 July 2014) Number of SAR s 2013 tranche Number of SAR s 2014 tranche 533,304 252,720 233,700 252,720 265,356 – – 252,720 194,298 427,578 202,620 202,620 – 212,748 155,778 – 202,620 187,368 Pension commitments under the previous system Dr Frank Appel and Jürgen Gerdes have direct, final-salary-based pension commitments on the basis of their individual contracts, providing for benefits in case of permanent disability, death or retirement. If the contract of a member ends after at least five years of service on the Board of Management, the entitlements they have acquired will vest in full. Members become entitled to benefits due to permanent disability after at least five years of service. Eligibility for retirement benefits begins at the earliest at the age of 55, or at the age of 62 in the case of Jürgen Gerdes. The pensions are generally geared towards annuity payments. However, the members of the Board of Management have the option of choosing a lump sum payment instead of the annuity payment. The benefit amount depends on the pensionable income and the pension level derived from the years of service. Deutsche Post DHL Group — 2014 Annual Report 126 Pensionable income consists of the annual base salary (fixed annual remuneration) computed on the basis of the average salary over the last twelve calendar months of employment. Members of the Board of Management attain a pension level of 25 % after five years of service. The maximum pension level of 50 % is attained after ten years of service. Subsequent pension benefits increase or decrease to reflect changes in the con- sumer price index in Germany. B.10 Individual breakdown of pension commitments under the previous system Pension commitments Pension level on 31 Dec. 2013 % Pension level on 31 Dec. 2014 % Maximum pension level % 50 25 50 25 50 50 Present value (DBO) as at 31 Dec. 2013 € Present value (DBO) as at 31 Dec. 2014 € 11,083,250 17,206,903 4,749,766 7,248,450 15,833,016 24,455,353 Dr Frank Appel, Chairman Jürgen Gerdes Total The increase in the present value (DBO) as at 31 December 2014 compared with 31 De- cember 2013 was due primarily to the significant reduction in the IAS discount rate. Since the pension commitments under the old system normally involve payment of a pension and thus a provision of benefits over a very long period, they are – by contrast with lump-sum commitments – subject to a high degree of interest rate risk, which is reflected directly in the amount of the DBO. For that reason, around 80 % of the DBO increase is attributable to the interest rate risk. Pension commitments under the new system Since 4 March 2008, newly appointed Board of Management members have received pension commitments based upon a defined contribution plan rather than the previous commitments, which were based upon the final salary. Under the defined contribution pension plan, the company credits an annual amount of 35 % of the annual base salary to a virtual pension account for the Board of Management member concerned. The maximum contribution period is 15 years. The pension capital accrues interest at an annual rate equal to the “iBoxx Corporates AA 10+ Annual Yield” rate, or at an annual rate of 2.25 % at minimum, and will continue to do so until the pension benefits fall due. The pension benefits are paid out in a lump sum in the amount of the value accumulated in the pension account. The benefits fall due when the Board of Management member reaches the age of 62 or in the case of invalidity or death whilst in office. In the event of benefits falling due, the pension beneficiary may opt to receive an annuity payment in lieu of a lump sum payment. If this option is exercised, the capital is converted to an annuity payment, taking into account the average “iBoxx Corporates AA 10+ Annual Yield” for the past ten full calendar years as well as the individual data of the surviving dependents and a future pension increase of 1 % per year. Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — CorPoraTe GoVernanCe rePor T — Remuneration report 127 B.11 Individual breakdown of Board of Management pension commitments under the new system € Ken Allen Roger Crook Bruce Edwards (until 10 March 2014) John Gilbert (since 11 March 2014) Melanie Kreis (since 31 October 2014) Lawrence Rosen Angela Titzrath (until 1 July 2014) Total Total contribution for 2013 Total contribution for 2014 Present value (DBO) as at 31 Dec. 2013 Present value (DBO) as at 31 Dec. 2014 325,500 301,000 325,500 – – 325,500 250,250 325,500 301,000 1,397,841 1,758,438 783,308 1,112,203 54,250 1,852,506 1,978,493 187,688 454,639 1 325,500 250,250 – – 196,163 789,731 2,396,295 2,847,639 461,924 1,171,010 1,527,750 1,898,827 6,891,874 9,853,677 1 Including settlement of the benefits resulting from previous pension commitments in the amount of €412,931. With respect to invalidity benefits and surviving dependents’ benefits, the minimum benefit is based upon the previous pension commitment. Benefits for former Board of Management members Benefits paid to former members of the Board of Management or their surviving dependents amounted to €6.0 million in financial year 2014 (previous year: €4.4 mil- lion). The defined benefit obligation (DBO) for current pensions calculated under IFRS s amounted to €104 million (previous year: €72 million). The increase was due mainly to a significant reduction in the IAS discount rate compared with the previous year as well as an increase in the number of pensioners whose pension benefits fell due; no additional obligations were thus incurred. Without these special effects in the amount of €33.1 million, the defined benefit obligation would have decreased by around €1 million to around €71 million compared with the previous year. Supervisory Board remuneration The Annual General Meeting on 29 May 2013 decided on the remuneration payable to the members of the Supervisory Board. It is regulated by article 17 of the Articles of Association of Deutsche Post AG. Unlike in previous years (fixed remuneration of €40,000 plus variable, profit-related bonus) Supervisory Board members will receive only fixed annual remuneration in the amount of €70,000. The Supervisory Board chairman and the Supervisory Board committee chairs receive an additional 100 % of the remuneration, and the Supervisory Board deputy chair and committee members receive an additional 50 %. This does not apply to the Mediation or Nomination Committees. Those who only serve on the Supervisory Board or its committees, or act as chair or deputy chair, for part of the year are remunerated on a pro-rata basis. As in the previous year, Supervisory Board members receive an attendance allow- ance of €1,000 for each plenary meeting of the Supervisory Board or committee meeting that they attend. They are entitled to the reimbursement of out-of-pocket cash expenses incurred in the exercise of their office. Any value added tax charged on Supervisory Board remuneration or out-of-pocket expenses is reimbursed. Deutsche Post DHL Group — 2014 Annual Report 128 The remuneration for 2014 totalled €2,671,000 (previous year: €1,416,833 plus a vari able amount for 2013 to be paid in 2016). The following table shows the remuner- ation paid to each Supervisory Board member: B.12 remuneration paid to Supervisory Board members for 2014 € Board members Prof. Dr Wulf von Schimmelmann (Chair) Andrea Kocsis (Deputy Chair) Rolf Bauermeister Hero Brahms (until 27 May 2014) Heinrich Josef Busch (until 30 November 2014) Jörg von Dosky (since 9 December 2014) Werner Gatzer Prof. Dr Henning Kagermann Thomas Koczelnik Anke Kufalt Thomas Kunz Simone Menne (since 27 May 2014) Roland Oetker Andreas Schädler Sabine Schielmann Dr Ulrich Schröder Dr Stefan Schulte Stephan Teuscher Helga Thiel Elmar Toime Stefanie Weckesser Prof. Dr-Ing. Katja Windt Fixed component Attendance allowance 315,000 245,000 140,000 52,500 64,167 5,833 140,000 105,000 175,000 70,000 70,000 65,625 140,000 70,000 70,000 105,000 126,875 105,000 105,000 70,000 105,000 70,000 23,000 19,000 16,000 4,000 7,000 1,000 19,000 8,000 21,000 8,000 6,000 9,000 Total 338,000 264,000 156,000 56,500 71,167 6,833 159,000 113,000 196,000 78,000 76,000 74,625 18,000 158,000 8,000 8,000 9,000 15,000 15,000 14,000 8,000 13,000 7,000 78,000 78,000 114,000 141,875 120,000 119,000 78,000 118,000 77,000 Deutsche Post DHL Group — 2014 Annual Report Corporate Governance — CorPoraTe GoVernanCe rePor T — Remuneration report 129 The following table shows the fixed remuneration paid to each Supervisory Board mem- ber for the previous year (2013): B.13 remuneration paid to Supervisory Board members for 2013 € Board members Prof. Dr Wulf von Schimmelmann (Chair) Andrea Kocsis (Deputy Chair) Rolf Bauermeister Hero Brahms (until 27 May 2014) Heinrich Josef Busch (until 30 November 2014) Werner Gatzer Prof. Dr Henning Kagermann Thomas Koczelnik Anke Kufalt Thomas Kunz Roland Oetker Andreas Schädler Sabine Schielmann Dr Ulrich Schröder Dr Stefan Schulte Stephan Teuscher Helga Thiel Elmar Toime Stefanie Weckesser Prof. Dr-Ing. Katja Windt Fixed component Attendance allowance 141,667 120,833 60,833 80,000 40,000 80,000 40,833 80,833 40,000 40,000 80,000 40,000 40,000 40,833 60,000 60,000 60,000 40,000 60,000 40,000 16,000 13,000 9,000 12,000 4,000 12,000 3,000 16,000 5,000 4,000 14,000 5,000 5,000 4,000 10,000 12,000 9,000 5,000 9,000 4,000 Maximum variable remuneration (cap) 1 70,833 60,416 30,416 40,000 20,000 40,000 20,416 40,416 20,000 20,000 40,000 20,000 20,000 20,416 30,000 30,000 30,000 20,000 30,000 20,000 Total 157,667 133,833 69,833 92,000 44,000 92,000 43,833 96,833 45,000 44,000 94,000 45,000 45,000 44,833 70,000 72,000 69,000 45,000 69,000 44,000 1 This variable remuneration component will fall due for payment as at the end of the 2016 AGM after determination of the consolidated net profit per share for financial year 2015. Deutsche Post DHL Group — 2014 Annual Report 130 The variable remuneration for financial year 2012 falls due for payment as at the end of the 2015 AGM. It will amount to €1,000 for each €0.02 by which the consolidated net profit per share for financial year 2014 exceeds the consolidated net profit per share for financial year 2011. The remuneration cap takes effect for financial year 2012, meaning that the variable remuneration component will be limited to 50 % of the fixed compo- nent. The total amount of the variable remuneration of financial year 2012 amounts to €616,250. Of that amount, €21,250 is attributable to one Supervisory Board member who has meanwhile left the company and €595,000 to active Supervisory Board mem- bers, as broken down by member in the following table: B.14 Variable remuneration paid to Supervisory Board members for 2012 € Active Board members Prof. Dr Wulf von Schimmelmann (Chair) Andrea Kocsis (Deputy Chair) Rolf Bauermeister Hero Brahms (until 27 May 2014) Heinrich Josef Busch (until 30 November 2014) Jörg von Dosky (since 9 December 2014) 1 Werner Gatzer Prof. Dr Henning Kagermann Thomas Koczelnik Anke Kufalt Thomas Kunz Simone Menne (since 27 May 2014) 1 Roland Oetker Andreas Schädler Sabine Schielmann Dr Ulrich Schröder Dr Stefan Schulte Stephan Teuscher Helga Thiel Elmar Toime Stefanie Weckesser Prof. Dr-Ing. Katja Windt 1 Not a Board member in financial year 2012. Variable remuneration (cap) 70,000 60,000 30,000 40,000 20,000 – 40,000 20,000 40,000 20,000 20,000 – 40,000 20,000 20,000 20,000 30,000 5,000 30,000 20,000 30,000 20,000 No variable remuneration for financial year 2011 was paid out in the previous year (2013) as the requirements had not been met. Deutsche Post DHL Group — 2014 Annual Report 131 — 214 C CONSOLIDATED FINANCIAL STATEMENTS C CONSOLIDATED FINANCIAL STATEMENTSC CONSOLIDATED FINANCIAL STATEMENTS 133 INCOME STATEMENT 134 STATEMENT OF COMPREHENSIVE INCOME 135 BALANCE SHEET 136 CASH FLOW STATEMENT 137 STATEMENT OF CHANGES IN EQUITY 138 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS OF DEUTSCHE POST AG 138 BASIS OF PREPARATION 138 138 142 142 144 146 147 154 155 1 – Basis of accounting 2 – Consolidated group 3 – Significant transactions 4 – Adjustment of prior-period amounts 5 – New developments in international accounting under IFRS s 6 – Currency translation 7 – Accounting policies 8 – Exercise of judgement in applying the accounting policies 9 – Consolidation methods 156 SEGMENT REPORTING 156 10 – Segment reporting 159 INCOME STATEMENT DISCLOSURES 159 159 159 160 160 161 161 161 161 163 163 163 163 11 – Revenue 12 – Other operating income 13 – Materials expense 14 – Staff costs / employees 15 – Depreciation, amortisation and impairment losses 16 – Other operating expenses 17 – Net income from investments accounted for using the equity method 18 – Net finance costs 19 – Income taxes 20 – Consolidated net profit for the period 21 – Non-controlling interests 22 – Earnings per share 23 – Dividend per share 164 BALANCE SHEET DISCLOSURES 164 166 167 168 169 169 169 170 170 170 170 170 171 171 172 174 174 176 176 176 178 186 187 189 190 24 – Intangible assets 25 – Property, plant and equipment 26 – Investment property 27 – Investments accounted for using the equity method 28 – Non-current financial assets 29 – Other non-current assets 30 – Deferred taxes 31 – Inventories 32 – Current financial assets 33 – Trade receivables 34 – Other current assets 35 – Income tax assets and liabilities 36 – Cash and cash equivalents 37 – Assets held for sale and liabilities associated with  assets held for sale 38 – Issued capital and purchase of treasury shares 39 – Capital reserves 40 – Other reserves 41 – Retained earnings 42 – Equity attributable to Deutsche Post AG shareholders 43 – Non-controlling interests 44 – Provisions for pensions and similar obligations 45 – Other provisions 46 – Financial liabilities 47 – Other liabilities 48 – Trade payables 190 CASH FLOW DISCLOSURES 190 49 – Cash flow disclosures 192 OTHER DISCLOSURES 192 205 205 205 206 209 212 212 213 50 – Risks and financial instruments of the Group 51 – Contingent liabilities 52 – Other financial obligations 53 – Litigation 54 – Share-based payment 55 – Related party disclosures 56 – Auditor’s fees 57 – Exemptions under the HGB and local foreign legislation 58 – Declaration of Conformity with the German Corporate Governance Code 213 59 – Significant events after the reporting date 213 RESPONSIBILITY STATEMENT 214 INDEPENDENT AUDITOR’S REPORT 133 2014 56,630 2,016 58,646 –32,042 –18,189 –1,381 – 4,074 – 55,686 5 2,965 74 – 423 –39 –388 2,577 – 400 2,177 2,071 106 1.71 1.64 Note 11 12 13 14 15 16 17 18 19 20 21 22 22 2013 adjusted 1 54,912 1,962 56,874 –31,038 –17,776 –1,337 –3,863 – 54,014 5 2,865 182 – 432 – 43 –293 2,572 –361 2,211 2,091 120 1.73 1.66 Consolidated Financial Statements — InCoMe STaTeMenT C.01 INCOME STATEMENT 1 January to 31 December € m Revenue Other operating income Total operating income Materials expense Staff costs Depreciation, amortisation and impairment losses Other operating expenses Total operating expenses Net income from investments accounted for using the equity method Profit from operating activities (EBIT) Financial income Finance costs Foreign currency result net finance costs Profit before income taxes Income taxes Consolidated net profit for the period attributable to Deutsche Post AG shareholders attributable to non-controlling interests Basic earnings per share (€) Diluted earnings per share (€) 1 Note 4. Deutsche Post DHL Group — 2014 Annual Report 134 C.02 STATEMENT OF COMPREHENSIVE INCOME 1 January to 31 December € m Consolidated net profit for the period Items that will not be reclassified to profit or loss Change due to remeasurements of net pension provisions IFRS 3 revaluation reserve Other changes in retained earnings Income taxes relating to components of other comprehensive income Share of other comprehensive income of investments accounted for using the equity method (after tax) Total (after tax) Items that may be subsequently reclassified to profit or loss IAS 39 revaluation reserve Changes from unrealised gains and losses Changes from realised gains and losses IAS 39 hedging reserve Changes from unrealised gains and losses Changes from realised gains and losses Currency translation reserve Changes from unrealised gains and losses Changes from realised gains and losses Income taxes relating to components of other comprehensive income 19 Share of other comprehensive income of investments accounted for using the equity method (after tax) Total (after tax) other comprehensive income (after tax) Total comprehensive income attributable to Deutsche Post AG shareholders attributable to non-controlling interests 1 Note 4. Note 20 19 2013 adjusted 1 2,211 2014 2,177 – 50 –2,350 –1 1 36 0 –2 2 285 0 –14 –2,065 77 0 111 – 49 – 461 1 –26 –1 –348 –362 1,849 1,739 110 112 0 –73 –19 454 0 17 4 495 –1,570 607 488 119 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — STaTeMenT oF C oMPreHenSIVe InC oMe — BaL anCe SHeeT 135 C.03 BALANCE SHEET € m ASSETS Intangible assets Property, plant and equipment Investment property Investments accounted for using the equity method Non-current financial assets Other non-current assets Deferred tax assets non-current assets Inventories Current financial assets Trade receivables Other current assets Income tax assets Cash and cash equivalents Assets held for sale Current assets Total ASSETS EQUITY AND LIABILITIES Issued capital Capital reserves Other reserves Retained earnings Equity attributable to Deutsche Post AG shareholders Non-controlling interests equity Provisions for pensions and similar obligations Deferred tax liabilities Other non-current provisions Non-current provisions Non-current financial liabilities Other non-current liabilities Non-current liabilities non-current provisions and liabilities Current provisions Current financial liabilities Trade payables Other current liabilities Income tax liabilities Liabilities associated with assets held for sale Current liabilities Current provisions and liabilities Total EQUITY AND LIABILITIES 1 Note 4. Deutsche Post DHL Group — 2014 Annual Report Note 1 Jan. 2013 adjusted 1 31 Dec. 2013 adjusted 1 31 Dec. 2014 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 30 45 46 47 45 46 48 47 35 37 12,146 6,652 43 66 1,038 301 1,328 11,832 6,800 33 68 1,123 187 1,327 12,352 7,177 32 75 1,363 151 1,752 21,574 21,370 22,902 321 252 6,940 2,155 127 2,395 76 12,266 33,840 1,209 2,254 – 474 6,017 9,006 207 9,213 5,216 156 1,954 7,326 4,421 276 4,697 402 821 7,022 2,223 167 3,414 42 14,091 35,461 1,209 2,269 – 817 7,183 9,844 190 10,034 5,016 124 1,589 6,729 4,619 227 4,846 332 351 7,825 2,415 172 2,978 4 14,077 36,979 1,210 2,339 –341 6,168 9,376 204 9,580 7,226 84 1,556 8,866 4,683 255 4,938 12,023 11,575 13,804 1,667 410 5,960 4,003 534 30 10,937 12,604 33,840 1,752 1,335 6,358 3,978 429 0 12,100 13,852 35,461 1,545 486 6,922 4,196 446 0 12,050 13,595 36,979 136 C.04 CASH FLOW STATEMENT 1 January to 31 December € m Consolidated net profit for the period attributable to Deutsche Post AG shareholders Consolidated net profit for the period attributable to non-controlling interests Income taxes Net finance costs Profit from operating activities (EBIT) Depreciation, amortisation and impairment losses Net income from disposal of non-current assets Non-cash income and expense Change in provisions Change in other non-current assets and liabilities Dividend received Income taxes paid net cash from operating activities before changes in working capital Changes in working capital Inventories Receivables and other current assets Liabilities and other items net cash from operating activities Subsidiaries and other business units Property, plant and equipment and intangible assets Investments accounted for using the equity method and other investments Other non-current financial assets Proceeds from disposal of non-current assets Subsidiaries and other business units Property, plant and equipment and intangible assets Investments accounted for using the equity method and other investments Other non-current financial assets Cash paid to acquire non-current assets Interest received Current financial assets net cash used in investing activities Proceeds from issuance of non-current financial liabilities Repayments of non-current financial liabilities Change in current financial liabilities Other financing activities Proceeds from transactions with non-controlling interests Cash paid for transactions with non-controlling interests Dividend paid to Deutsche Post AG shareholders Dividend paid to non-controlling interest holders Purchase of treasury shares Proceeds from issuing shares or other equity instruments Interest paid net cash used in financing activities net change in cash and cash equivalents Effect of changes in exchange rates on cash and cash equivalents Changes in cash and cash equivalents associated with assets held for sale Changes in cash and cash equivalents due to changes in consolidated group Cash and cash equivalents at beginning of reporting period Cash and cash equivalents at end of reporting period 1 Note 4. Note 2013 adjusted 1 2,091 120 361 293 2,865 1,337 –22 12 – 500 – 53 0 – 561 3,078 –104 – 670 685 2,989 32 177 0 32 241 –37 –1,381 0 – 68 –1,486 55 – 575 –1,765 1,010 –34 35 39 1 –21 – 846 –109 –23 4 –166 –110 1,114 –102 7 0 2,395 3,414 49.1 49.2 49.3 49.4 2014 2,071 106 400 388 2,965 1,381 –11 – 4 – 698 –25 1 – 548 3,061 106 – 814 687 3,040 4 200 0 118 322 – 5 –1,750 –1 –103 –1,859 45 405 –1,087 43 –1,030 – 53 – 5 0 –34 – 968 – 90 – 85 62 –188 –2,348 –395 – 42 0 1 3,414 2,978 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — CaSH FLoW STaTeMenT — ST aTeMenT oF CHanGeS In eQuIT y 137 C.05 STATEMENT OF CHANGES IN EQUITY Other reserves Issued capital Capital reserves IFRS 3 revaluation reserve IAS 39 revaluation reserve IAS 39 hedging reserve Currency translation reserve Retained earnings 40.2 –1 0 –1 40.3 –7 0 –7 1 January to 31 December € m Note Balance at 1 January 2013 Adjustment 1 Balance at 1 January 2013, adjusted Capital transactions with owner Dividend Transactions with non-controlling interests Changes in non-controlling interests due to changes in consolidated group Issue of shares or other equity instruments Purchase of treasury shares Share-based payment (issuance) Share-based payment (exercise) Total comprehensive income Consolidated net profit for the period Currency translation differences Change due to remeasurements of net pension provisions Other changes Balance at 31 December 2013, adjusted 1 Balance at 1 January 2014 Capital transactions with owner Dividend Transactions with non-controlling interests Changes in non-controlling interests due to changes in consolidated group Issue of shares or other equity instruments Purchase of treasury shares Share-based payment (issuance) Share-based payment (exercise) Total comprehensive income Consolidated net profit for the period Currency translation differences Change due to remeasurements of net pension provisions Other changes 38 1,209 0 1,209 39 2,254 0 2,254 0 0 0 0 –1 0 1 0 0 0 0 0 0 0 0 0 35 –20 0 0 0 0 1,209 1,209 2,269 2,269 0 0 0 2 –3 0 2 0 0 0 0 0 0 0 54 0 47 –31 0 0 0 0 40.1 3 0 3 0 0 0 0 0 0 0 0 0 0 –1 2 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 69 68 68 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 44 37 37 0 0 0 0 0 0 0 0 0 0 – 65 Balance at 31 December 2014 1,210 2,339 1 Note 4. Deutsche Post DHL Group — 2014 Annual Report Equity attributable to Deutsche Post AG shareholders 42 9,019 –13 9,006 Non- controlling interests Total equity 43 209 –2 207 9,228 –15 9,213 – 846 – 846 –111 – 957 – 62 – 67 –18 –3 5 0 0 0 – 85 –3 5 –23 35 0 0 0 –23 35 0 – 901 –127 –1,028 2,091 – 450 –15 113 1,739 9,844 9,844 120 –11 1 0 110 190 190 2,211 – 461 –14 113 1,849 10,034 10,034 41 6,031 –14 6,017 0 0 –22 0 19 2,091 0 –15 1 7,183 7,183 – 968 – 968 –101 –1,069 – 6 0 0 – 82 0 29 – 6 0 56 – 85 47 0 –15 –21 5 6 0 0 0 5 62 – 85 47 0 – 956 –105 –1,061 2,071 0 2,071 441 –2,061 –2,061 2 37 488 106 17 – 4 0 119 204 2,177 458 –2,065 37 607 9,580 40.4 – 470 1 – 469 0 – 5 0 0 0 0 0 0 – 450 0 0 – 924 – 924 0 0 0 0 0 0 0 0 441 0 0 –2 0 102 170 –28 – 483 6,168 9,376 138 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS OF DEUTSCHE POST AG These consolidated financial statements were authorised for issue by a resolution of the Board of Management of Deutsche Post AG dated 20 February 2015. The consolidated financial statements are prepared in euros (€). Unless otherwise stated, all amounts are given in millions of euros (€ million, € m). Consolidated group 2 The consolidated group includes all companies controlled by Deutsche Post AG. Control exists if Deutsche Post AG has decision- making powers, is exposed to, and has rights to, variable returns, and is able to use its decision-making powers to affect the amount of the variable returns. The Group companies are consolidated from the date on which Deutsche Post DHL Group is able to exer cise control. When Deutsche Post DHL Group holds less than the majority of voting rights, other contractual arrangements may result in the Group controlling the investee. DHL Sinotrans International Air Courier Ltd. (Sinotrans), China, is a significant company that has been consolidated despite Deutsche Post DHL Group not having a majority of voting rights. Sinotrans provides domestic and international express delivery and transport services and has been assigned to the Express seg- ment. The company is fully inte grated into the global DHL network and operates exclusively for Deutsche Post DHL Group. Due to the arrangements in the Network Agreement, DHL is able to prevail in decisions concerning Sinotrans’ relevant activities. Sinotrans has therefore been consolidated fully although Deutsche Post DHL Group holds no more than 50 % of the company’s share capital. The complete list of the Group’s shareholdings in accordance with section 313 (2) nos. 1 to 4 and section 313 (3) of the HGB can be accessed online at www.dpdhl.com/en/investors.html. BASIS OF PREPARATION Deutsche Post DHL Group is a global mail and logistics group. The Deutsche Post and DHL corporate brands represent a portfolio of logistics (DHL) and communication (Deutsche Post) services. The financial year of Deutsche Post AG and its consolidated subsidiaries is the calendar year. Deutsche Post AG, whose registered office is in Bonn, Germany, is entered in the commercial register of the Bonn Local Court. Basis of accounting 1 As a listed company, Deutsche Post AG prepared its consolidated financial statements in accordance with the International Financial Reporting Standards (IFRS s), as adopted by the European Union (EU), and the provisions of commercial law to be additionally applied in accordance with section 315 a (1) of the Handelsgesetz- buch (HGB – German Commercial Code). The requirements of the Standards applied have been satisfied in full, and the consolidated financial statements therefore provide a true and fair view of the Group’s net assets, financial position and results of operations. The consolidated financial statements consist of the income statement and the statement of comprehensive income, the balance sheet, the cash flow statement, the statement of changes in equity and the Notes. In order to improve the clarity of presentation, vari- ous items in the balance sheet and in the income statement have been combined. These items are disclosed and explained separately in the Notes. The income statement has been classified in accord- ance with the nature of expense method. The accounting policies, as well as the explanations and dis- closures in the Notes to the IFRS consolidated financial statements for financial year 2014, are generally based on the same accounting policies used in the 2013 consolidated financial statements. Excep- tions to this are the changes in international financial reporting Note 5 that have been required under the IFRS s described in to be applied by the Group since 1 January 2014. The accounting policies are explained in Note 7. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Basis of preparation The companies listed in the following table are consolidated in addition to the parent company Deutsche Post AG: Consolidated group number of fully consolidated companies (subsidiaries) German Foreign number of proportionately consolidated joint ventures German Foreign number of joint operations German Foreign number of investments accounted for using the equity method German Foreign 1 Note 4. 139 2014 90 685 0 0 1 1 1 14 2013 Adjustment 1 2013 adjusted 88 707 1 3 0 0 0 8 –1 – 5 –1 –3 1 1 1 7 87 702 0 0 1 1 1 15 The changes in the consolidation requirements resulting from the application of IFRS 10 and IFRS 11 had no significant effects on the Group’s net assets, financial position and results of operations. The prior-period amounts were adjusted accordingly. The relevant in- Note 4 “Adjustment of prior-period formation can be found in amounts”. 2.1 acquisitions acquisitions in 2014 The following acquisitions were made in 2014: Insignificant acquisitions, 2014 € m 1 January to 31 December Non-current assets Current assets Cash and cash equivalents ASSETS Current provisions and liabilities EQUITY AND LIABILITIES net assets Carrying amount Adjustment Fair value 3 11 5 19 9 9 – – – – – – 3 11 5 19 9 9 10 The calculation of goodwill is presented in the following table: acquisitions, 2014 Name Country Segment Interest % Date of acquisition Goodwill, 2014 € m DHL Global Forwarding & Co. LLC (DHL Oman), Muscat StreetScooter, Aachen Global Forwarding, Freight Oman Contractual consideration 40 7 May 2014 Fair value of the existing equity interest 1 Cost Germany PeP 1 100 18 Dec. 2014 Less net assets 1 Post - eCommerce - Parcel, formerly the Mail segment. Freight forwarding, transport and logistics service provider DHL Global Forwarding & Co. LLC (DHL Oman), Oman, which was previously accounted for using the equity method, has been con- solidated since May 2014 due to contractual changes. In Decem- ber 2014, Deutsche Post DHL Group acquired StreetScooter GmbH. The company develops electric vehicles. As a result of the acquisi- tion, Deutsche Post DHL Group has also acquired the development and production rights to the vehicles. Difference Plus non-controlling interests 2 Goodwill 1 Gain on the change in the method of consolidation is recognised under other operating income. 2 Non-controlling interests are recognised at their carrying amounts. Fair value 7 2 9 10 –1 3 2 Deutsche Post DHL Group — 2014 Annual Report 140 Since their consolidation, the companies have contributed €17 mil- lion to consolidated revenue and €2 million to consolidated EBIT. If the companies had already been acquired as at 1 January 2014, they would have contributed an additional €8 million to consoli- dated revenue and €1 million to consolidated EBIT. Transaction costs amounted to less than €1 million and are reported in other operating expenses. €7 million was paid for the companies acquired in financial year 2014, and €3 million was paid for companies acquired in pre- vious years. The purchase price for the companies acquired was paid by transferring cash funds. acquisitions in 2013 In the period up to 31 December 2013, Deutsche Post DHL Group acquired companies that did not materially affect the Group’s net assets, financial position and results of operations, either individu- ally or in the aggregate: held for sale and liabilities associated with assets held for sale in accordance with IFRS 5. In the third quarter of 2013, the Board of Management announced that it no longer intended to resell the company. Initial consolidation resulted in goodwill of €5 million. The company was accounted for in the third quarter of 2013. The income statement presentation was not adjusted retrospectively due to the immateriality of the amounts involved. Insignificant acquisitions, 2013 € m 1 January to 31 December Non-current assets Current assets Cash and cash equivalents ASSETS Current liabilities and provisions EQUITY AND LIABILITIES net assets Carrying amount Adjustment Fair value 2 8 2 12 7 7 – – – – – – 2 8 2 12 7 7 5 Fair value 37 2 39 5 5 29 2 31 acquisitions, 2013 Name Country Segment Compador Technologies GmbH, Berlin Germany optivo GmbH, Berlin Germany RISER ID Services GmbH, Berlin Germany PeP PeP PeP Interest % Date of acquisition 15 January 2013 49 100 28 June 2013 The calculation of goodwill is presented in the following table: Goodwill, 2013 € m 100 31 July 2013 Fair value of existing equity interest 1 Contractual consideration Cost Less net assets In January 2013, Deutsche Post DHL Group acquired 49 % of the shares of Compador Technologies GmbH (Compador), Berlin, which specialises in the development and manufacture of sorting machines and software solutions. The company is consolidated because of existing potential voting rights. In addition, optivo GmbH, Berlin, was acquired in June 2013. optivo provides technical e-mail marketing services. The software and services offered by the company make it possible to reach out to existing customers by automatically sending campaign e-mails. At the end of July 2013, all of the shares of RISER ID Services GmbH, Berlin, were acquired via a subsidiary in which Deutsche Post DHL Group holds a 51 % interest. The company is a service provider offering electronic address information from pub- lic resident registers. Less cost attributable to non-controlling interests Difference Plus non-controlling interests 2 Goodwill 1 Gain on the change in the method of consolidation is recognised under other operating income. 2 Non-controlling interests are recognised at their carrying amount. In financial year 2013, the companies contributed €8 million to consolidated revenue and €–2 million to consolidated EBIT follow- ing consolidation. If the companies had already been acquired as at 1 January 2013, they would have contributed an additional €9 mil- lion to consolidated revenue and €1 million to consolidated EBIT. Transaction costs amounted to less than €1 million and are reported in other operating expenses. In financial year 2012, Deutsche Post DHL Group increased its stake in All you need GmbH, Berlin, a mobile commerce super- market. The step acquisition of the company was carried out with a view to resale. The company was therefore classified under assets €34 million was paid for the companies acquired in financial year 2013 and €5 million was paid for companies acquired in previ- ous years. The purchase price for the companies acquired was paid by transferring cash funds. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Basis of preparation 141 2.2 Contingent consideration Variable purchase prices, which are presented in the following table, were agreed for the acquisitions in previous financial years: Contingent consideration Basis Revenue and EBITDA 1 Revenue and sales margin Period for financial years from / to 2011 to 2013 2012 to 2014 Results range from €0 to €3 million €0 to €9 million Fair value of total obligation €0 million €3 million Remaining payment obligation at 31 Dec. 2013 Remaining payment obligation at 31 Dec. 2014 €1 million €1 million €0 million €0 million 1 Change in the fair value of the total and remaining payment obligation due to differences between actual and estimated amounts. 2.3 Disposal and deconsolidation effects Gains are shown under other operating income; losses are reported under other operating expenses. Disposal and deconsolidation effects, 2014 The disposal and deconsolidation effects in financial year 2014 were as follows: Disposal and deconsolidation effects, 2014 € m 1 January to 31 December Non-current assets Current assets Cash and cash equivalents ASSETS Non-current provisions and liabilities Current provisions and liabilities EQUITY AND LIABILITIES net assets Total consideration received Income from the currency translation reserve Non-controlling interests Deconsolidation gain (+) / loss (–) Digital Solutions Business Compador Technologies Hull Blyth 1 3 0 4 0 2 2 2 2 0 0 0 1 0 0 1 0 0 0 1 4 0 0 3 1 0 0 1 5 1 6 – 5 – 4 0 2 –1 Total 3 3 0 6 5 3 8 –2 2 0 2 2 POST - EC OMMERCE - PARCEL SEGMENT GLOBAL FORWARDING, FREIGHT SEGMENT Compador Technologies, Berlin, was sold and deconsolidated in December 2014. SUPPLY CHAIN SEGMENT In December 2014, DHL Supply Chain Limited, UK, sold its Digital Solutions Business by way of an asset deal. In July 2014, activities not forming part of the core business of Hull Blyth (Angola) Ltd., Angola, including the related non- current assets and the company Hull Blyth Angola Viagens e Turismo Lda., Angola, were sold. During the course of the year, the assets and liabilities were reclassified as assets held for sale and liabilities asso- ciated with assets held for sale in accordance with IFRS 5. The most recent measurement of the assets prior to reclassification did not indicate any impairment. Deutsche Post DHL Group — 2014 Annual Report 142 Disposal and deconsolidation effects in 2013 € m 1 January to 31 December Non-current assets Current assets Cash and cash equivalents ASSETS Current provisions and liabilities EQUITY AND LIABILITIES net assets Total consideration received Losses from the currency translation reserve Deconsolidation gain (+) / loss (–) Cargus International DHL Fashion (France) ITG Group Exel Direct DHL Express UK 6 3 2 11 4 4 7 19 0 12 0 12 23 35 12 12 23 0 0 –23 14 30 4 48 38 38 10 18 0 8 6 14 1 21 10 10 11 24 –2 11 1 0 0 1 0 0 1 1 0 0 Total 27 59 30 116 64 64 52 62 –2 8 EXPRESS SEGMENT 2.4 Joint operations The sale of the Romanian domestic express business of Cargus Inter national S. R. L. was completed in the first quarter of 2013. The assets and liabilities had previously been reclassified as assets held for sale and liabilities associated with assets held for sale in accord- ance with IFRS 5. The most recent measurement of the assets prior to their reclassification did not indicate any impairment. The sale of the Domestic Same Day business of DHL Express UK Limited, UK, closed at the end of October 2013. The relevant assets and liabilities had previously been reclassified as assets held for sale and liabilities associated with assets held for sale in accordance with IFRS 5. The most recent measurement of the assets and liabilities prior to their reclassification did not indicate any impairment. SUPPLY CHAIN SEGMENT Deutsche Post DHL Group completed the sale of the fashion logis- tics business of DHL Fashion (France) SAS, France, in April 2013. The most recent measurement of the assets and liabilities prior to their reclassification as assets held for sale and liabilities associated with assets held for sale resulted in an impairment loss of €1 mil- lion in 2012, which was reported in depreciation, amortisation and impairment losses. In addition, ITG GmbH Internationale Spedition und Logistik, Germany, was sold together with its subsidiaries in June 2013. The companies’ assets and liabilities were reclassified as assets held for sale and liabilities associated with assets held for sale in accordance with IFRS 5. The most recent measurement of the assets prior to their reclassification did not indicate any impairment. The sale of US company Exel Direct Inc. including its Can- adian branch was completed in May 2013. The most recent meas- urement of the assets prior to their reclassification did not indicate any impairment. US warehousing specialist Llano Logistics Inc. was sold and deconsolidated in May 2013. Since all of the amounts involved were lower than €1 million, they are not shown in the table. Joint operations are consolidated in accordance with IFRS 11, based on the interest held. A significant joint operation is Aerologic GmbH (Aerologic), Germany, a cargo airline domiciled in Leipzig. The company has been allocated to the Express segment. It was jointly established by Deutsche Lufthansa AG and Deutsche Post Beteiligungen Holding GmbH, which each hold 50 % of its capital and voting rights. Aerologic’s shareholders are simultaneously its customers, giving them access to its freight aircraft capacity. Aerologic serves the DHL Express network exclusively from Monday to Friday, whilst it flies for the Lufthansa Cargo network at weekends. In contrast to its capital and voting rights, the company’s assets and liabilities, as well as its income and expenses, are allocated based on this user relationship. 3 Significant transactions Capital increases Deutsche Post AG increased its capital in March and Decem- ber 2014 by issuing new shares and performing a share buy-back; Note 38. There were no other significant transactions to report. adjustment of prior-period amounts 4 As the amended IFRS 10 and IFRS 11 came into force on 1 Jan- uary 2014 and were applied retrospectively, the prior-period amounts of the relevant balance sheet and income statement items were adjusted accordingly. During this transition process, further insignificant adjustments were made to the inclusion method and the equity interest included. The investments in associates balance sheet item was re- named investments accounted for using the equity method as it now also includes the joint ventures to be accounted for using the equity method. Accordingly, the net income from associates item in the income statement was changed to net income from invest- ments accounted for using the equity method. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Basis of preparation 143 An analysis of Deutsche Post DHL Group’s investment port- folio revealed that it only held investments in companies that are active in the Group’s core business area. This means that reporting the income and expenses from these investments under operating profit (EBIT) gives a better view of operating performance. As a result, the net income from investments accounted for using the equity method item and those effects from available-for-sale finan- cial assets relating to equity investments have been reclassified from net finance costs to profit from operating activities. This item has been reclassified retrospectively. Balance sheet adjustments at 1 January 2013 and 31 December 2013 € m ASSETS Intangible assets Property, plant and equipment Investments in associates Investments accounted for using the equity method Non-current financial assets Other non-current assets Inventories Trade receivables Other current assets Income tax assets Cash and cash equivalents Total ASSETS EQUITY AND LIABILITIES Other reserves Retained earnings Non-controlling interests Provisions for pensions and similar obligations Other non-current provisions Non-current financial liabilities Current provisions Current financial liabilities Trade payables Other current liabilities Income tax liabilities Total EQUITY AND LIABILITIES Income statement adjustments 1 January to 31 December 2013 € m Revenue Other operating income Materials expense Staff costs Depreciation, amortisation and impairment losses Other operating expenses Net income from investments accounted for using the equity method Profit from operating activities (EBIT) Net income from associates Net finance costs 1 Jan. 2013 Adjustment 1 Jan. 2013 adjusted 31 Dec. 2013 Adjustment 31 Dec. 2013 adjusted 12,151 6,663 46 – 1,039 298 322 6,959 2,153 127 2,400 33,857 – 475 6,031 209 5,216 1,943 4,413 1,663 403 5,991 4,004 534 33,857 – 5 –11 – 46 66 –1 3 –1 –19 2 0 – 5 –17 1 –14 –2 0 11 8 4 7 –31 –1 0 –17 12,146 6,652 – 66 1,038 301 321 6,940 2,155 127 2,395 11,836 6,814 48 – 1,124 184 403 7,040 2,221 168 3,417 33,840 35,478 – 474 6,017 207 5,216 1,954 4,421 1,667 410 5,960 4,003 534 – 819 7,198 191 5,017 1,574 4,612 1,745 1,328 6,392 3,981 430 33,840 35,478 – 4 –14 – 48 68 –1 3 –1 –18 2 –1 –3 –17 2 –15 –1 –1 15 7 7 7 –34 –3 –1 –17 2013 Adjustment 55,085 1,961 –31,212 –17,785 –1,341 –3,847 – 2,861 2 –289 –173 1 174 9 4 –16 5 4 –2 – 4 11,832 6,800 – 68 1,123 187 402 7,022 2,223 167 3,414 35,461 – 817 7,183 190 5,016 1,589 4,619 1,752 1,335 6,358 3,978 429 35,461 2013 adjusted 54,912 1,962 –31,038 –17,776 –1,337 –3,863 5 2,865 – –293 Deutsche Post DHL Group — 2014 Annual Report 144 5 new developments in international accounting under IFRS s new Standards required to be applied in financial year 2014 The following Standards, changes to Standards and Interpretations are required to be applied on or after 1 January 2014: Effective for financial years beginning on or after Subject matter and significance 1 January 2014 Standard IFRS 10 (Consolidated Financial Statements) including transitional provisions IFRS 11 (Joint Arrangements) including transitional provisions 1 January 2014 This new standard introduces a uniform definition of control for all entities that are to be included in the consolidated financial statements. IFRS 10 supersedes IAS 27 (Consolidated and Separate Financial Statements) and SIC -12 ( Consolidation – Special Purpose Entities). Special purpose entities previously consolidated in accordance with SIC-12 are now subject to IFRS 10. Retrospective application of the standard only resulted in insignificant changes for financial year 2013; and 4. Pro forma disclosure: non-application of the standard in financial year 2014 would not have resulted in significant changes to EBIT or consolidated net profit. Notes 2 IFRS 11 supersedes IAS 31 (Interests in Joint Ventures) and abolishes the option to proportionately consolidate joint ventures. However, IFRS 11 does not require all entities that were previously subject to proportionate consolidation to be accounted for using the equity method. IFRS 11 provides a uniform definition of the term “joint arrangements” and distinguishes between joint operations and joint ventures. The interest in a joint operation is recognised on the basis of direct rights and obligations, whereas the interest in the profit or loss of a joint venture must be accounted for using the equity method. Application of the equity method to joint ventures will follow the requirements of the revised IAS 28 (Investments in Associates and Joint Ventures). Retrospective application of the standard only resulted in insignificant changes for financial year 2013; and 4. Pro forma disclosure: non-application of the standard in financial year 2014 would not have resulted in significant changes to EBIT or consolidated net profit. Notes 2 IFRS 12 (Disclosures of Interests in Other Entities) including transitional provisions IAS 27 (Separate Financial Statements) (revised 2011) IAS 28 (Investments in Associates and Joint Ventures) (revised 2011) Amendments to IAS 32 (Financial Instruments: Presentation – Offsetting Financial Assets and Financial Liabilities) Amendments to IAS 36 ( Impairment of Assets – Recoverable Amount Disclosures for Non- Financial Assets) Amendments to IAS 39 (Novation of Derivatives and Continuation of Hedge Accounting) 1 January 2014 IFRS 12 combines the disclosure requirements for all interests in subsidiaries, joint ventures, associates and unconsolidated structured entities into a single standard. An entity is required to provide quantitative and qualitative disclosures about the types of risks and financial effects associated with the entity’s interests in other entities. The disclosures required by IFRS 12 are presented in the Notes to the consolidated financial statements for the year ending on 31 December 2014. 1 January 2014 The existing standard IAS 27 (Consolidated and Separate Financial Statements) was revised in conjunction with the new standards IFRS 10, IFRS 11 and IFRS 12 and renamed IAS 27 (Separate Financial Statements) (revised 2011). The revised standard now only contains requirements applicable to separate financial statements. The amendment does not affect the financial statements. 1 January 2014 The existing standard IAS 28 (Investments in Associates) was revised by the standards IFRS 10, IFRS 11 and IFRS 12 and renamed IAS 28 (Investments in Associates and Joint Ventures) (revised 2011). Its scope was extended to include accounting for joint ventures using the equity method. The previous requirements of SIC-13 (Jointly Controlled Entities – Non-Monetary Contribu- tions by Venturers) have been incorporated into IAS 28. The amendment has no significant effect on the financial statements. 1 January 2014 These amendments have provided clarification on the conditions for offsetting financial assets and liabilities in the balance sheet. They have no significant effect on the presentation of the financial statements. In individual cases, additional disclosures are required. 1 January 2014 The amendment clarifies that disclosures regarding the recoverable amount of non-financial assets are only required if an impairment loss has been recognised or reversed in the current reporting period. In addition, the disclosures required when the recoverable amount is determined based on fair value less costs of disposal have been amended. The standard was applied early in financial year 2013. 1 January 2014 Under this amendment, subject to certain conditions, novation of a hedging instrument to a central counterparty as a  consequence of laws or regulations does not give rise to termination of a hedging relationship. The amendment has no significant effect on the presentation of the financial statements. The following are not relevant for the consolidated financial statements: amendments to IFRS 10, IFRS 12 and IAS 27 (Investment Entities), effective for financial years beginning on or after 1 January 2014. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Basis of preparation 145 new accounting pronouncements adopted by the EU but only required to be applied in future periods The following Standards, changes to Standards and Interpretations have already been endorsed by the EU. However, they will only be required to be applied in future periods. Standard (Issue date) IFRIC 21 (Levies) (20 May 2013) Amendments to IAS 19 ( Defined Benefit Plans: Employee Contributions) (21 November 2013) Annual Improvements to IFRS s 2010–2012 Cycle (12 December 2013) Annual Improvements to IFRS s 2011–2013 Cycle (12 December 2013) Effective for financial years beginning on or after Subject matter and significance 17 June 2014 1 This Interpretation provides guidance on when to recognise a liability for a levy imposed by a government. It covers the recognition of levies imposed in accordance with laws or regulations. It does not include taxes, fines and other outflows that fall within the scope of other standards. The effects of this Interpretation on the consolidated financial statements are immaterial. 1 February 2015 1 The amendments apply to the recognition of employee contributions to defined benefit retirement plans. Their objective is to simplify accounting for employee contributions that are independent of the number of years of service. In such cases, the service cost in the period in which the corresponding service is rendered may be reduced. The new requirements must be applied retrospectively. Application will not lead to any significant effects. 1 February 2015 1 The annual improvement process refers to the following standards: IFRS 2, IFRS 3, IFRS 8, IFRS 13, IAS 16, IAS 24, IAS 37, IAS 38 and IAS 39. The amendments will not have a significant influence on the consolidated financial statements. 1 January 2015 1 The annual improvement process refers to the following standards: IFRS 1, IFRS 3, IFRS 13 and IAS 40. The amendments will not have a significant influence on the consolidated financial statements. 1 The effective date was amended for companies within the EU. This is a departure from the original standard. new accounting requirements not yet adopted by the EU ( endorsement procedure) The IASB and the IFRIC issued further Standards, amendments to Standards and Interpretations in financial year 2014 and in previ- ous years whose application is not yet mandatory for financial year 2014. The application of these IFRS s is dependent on their adoption by the EU. Effective for financial years beginning on or after Subject matter and significance 1 January 2018 Standard (Issue date) IFRS 9 (Consolidated Financial Statements) (24 July 2014) IFRS 9 was issued in 2009 as part of the project to replace IAS 39 and contains rules on the recognition and measurement of financial instruments, derecognition and hedge accounting. The fourth and final version of IFRS 9 now issued supersedes all previous versions. IFRS 9 changes the previous requirements applicable for the classification and measurement of finan- cial assets, including the requirements regarding impairment, and supplements the new hedge accounting requirements published in 2013. A new fair value through other comprehensive income measurement category was introduced for business models where assets are both held for sale and held to collect contractual cash flows. The new  requirements for deter- mining impairment (impairment losses, particularly allowances for losses on loans and advances) include a new expected loss model, under which losses are recognised earlier, with both incurred and expected future losses taken into account. By contrast, IFRS 9 results in little change to the classification and measurement requirements for financial liabilities. For financial liabilities designated as at fair value, changes to their fair value attributable to changes in the credit risk of the entity must in future be presented in other comprehensive income (OCI), as opposed to profit and loss. The revision of hedge accounting places greater focus on an entity’s economic risk management. Extensive new disclosure requirements were added as an amendment to IFRS 7. Application of IFRS 9 is required for reporting periods  beginning on or after 1 January 2018. Voluntary early application is permitted subject to local requirements. Initial application must in principle be retrospective, although various simplification options are permitted. The Group is currently reviewing the effects on the consolidated financial statements. This standard will in future replace the existing requirements governing revenue recognition under IAS 18 (Revenue) and IAS 11 (Construction Contracts). The new standard establishes uniform requirements regarding the timing and amount of revenue recognition, which are applicable for all sectors and for all categories of revenue transaction. The standard provides a principle-based five-step model that must be applied to all contracts with customers. It also introduces extensive dis- closure requirements. IFRS 15 must be applied for reporting periods beginning on or after 1 January 2017. The requirements must in principle be applied retrospectively. Its effects on the consolidated financial statements are currently being reviewed. IFRS 15 (Revenue from Contracts with Customers) (28 May 2014) 1 January 2017 Deutsche Post DHL Group — 2014 Annual Report 146 Standard (Issue date) Amendments to IFRS 11 (Joint Arrangements – Acquisition of Interests in Joint Operations) (6 May 2014) Amendments to IAS 16 (Property, Plant and Equipment) and IAS 38 ( Intangible Assets): Clarification of Acceptable Methods of Depreciation and Amortisation (12 May 2014) Annual Improvements to IFRS s 2012–2014 Cycle (25 September 2014) Amendments to IAS 1 (Presentation of Financial Statements) (18 December 2014) Effective for financial years beginning on or after Subject matter and significance 1 January 2016 1 January 2016 The amendment clarifies that the acquisition and additional acquisition of interests in joint operations in which the activity constitutes a business, as defined in IFRS 3 (Business Combinations), must be recognised in accordance with the principles governing business combinations accounting in IFRS 3 and other IFRS s, with the exception of those principles that conflict with the requirements of IFRS 11. The amendments do not apply if the reporting entity and the other parties involved are under the common control of the same ultimate controlling party. The new requirements are applicable prospectively for interests acquired in reporting periods beginning on or after 1 January 2014. Voluntary earlier application is permitted. The effects on the Group are currently being reviewed. The amendments expand the existing requirements relating to the permitted depreciation and amortisation methods for intangible assets and for property, plant and equipment. The amendments specify that revenue-based depreciation and amortisation methods are not permitted for property, plant and equipment and may only be used for intangible assets in certain exceptional circumstances. In addition, the amendments clarify that a reduction in the selling price of goods and services could signal obsolescence, which could in turn reflect a reduction in the economic benefits available from the asset. The requirements are applicable prospectively. Voluntary early application is permitted. The effects on the consolidated financial statements are currently being reviewed. 1 January 2016 The annual improvement process refers to the following standards: IFRS 5, IFRS 7, IAS 19, IAS 34. Application of the new requirements is mandatory for reporting periods beginning on or after 1 January 2016. The amendments will not have a  significant influence on the consolidated financial statements. 1 January 2016 The changes comprise clarifications relating to the materiality of the items presented in the balance sheet, the statement of comprehensive income, the cash flow statement, the statement of changes in equity and the disclosures in the notes. Information that is not material need not be presented. This applies even if disclosure is explicitly required in other standards. In addition, the revised version of IAS 1 includes new rules or clarifications of existing requirements concerning the presenta- tion of subtotals, the structure of the notes and the disclosures on accounting policies. The presentation of the interest in equity-accounted investments in other comprehensive income is also clarified. The amendments will not have a significant effect on the financial statements. The following are not relevant for the consolidated financial statements: IFRS 14 (Regulatory Deferral Accounts), issued on 30 January 2014 and effective for financial years beginning on or after 1 January 2016; amendments to IAS 16 ( Property, Plant and Equipment) and IAS 41 (Agriculture): Bearer Plants, issued on 30 June 2014 and effective for financial years beginning on or after 1 January 2016; amendments to IAS 27 (Equity Method in Separate Financial Statements), issued on 12 August 2014 and effective for financial years beginning on or after 1 January 2016; amendments to IFRS 10 ( Consolidated Financial Statements) and IAS 28 (Investments in Associates and Joint Ventures), issued on 11 September 2014 and effective for financial years beginning on or after 1 January 2016. Amendments to IFRS 10, IFRS 12 and IAS 28, Investment Entities: Applying the Consolidation Exception, issued on 18 December 2014 and  effective for financial years beginning on or after 1 January 2016. Currency translation 6 The financial statements of consolidated companies prepared in foreign currencies are translated into euros (€) in accordance with IAS 21 using the functional currency method. The functional cur- rency of foreign companies is determined by the primary economic environment in which they mainly generate and use cash. Within the Group, the functional currency is predominantly the local cur- rency. In the consolidated financial statements, assets and liabil- ities are therefore translated at the closing rates, whilst periodic in- come and expenses are generally translated at the monthly closing rates. The resulting currency translation differences are recognised in other comprehensive income. In financial year 2014, currency translation differences amounting to €441 million (previous year, adjusted: €–450 million) were recognised in other comprehensive income (see the statement of comprehensive income and statement of changes in equity). Goodwill arising from business combinations after 1 Janu- ary 2005 is treated as an asset of the acquired company and there- fore carried in the functional currency of the acquired company. The exchange rates for the currencies that are significant for the Group were as follows: Closing rates Average rates 2013 EUR 1 = 2014 EUR 1 = 2013 EUR 1 = 2014 EUR 1 = 1.5408 8.3411 0.8332 1.4823 7.5389 0.7789 1.3769 8.1670 0.8492 1.4729 8.1891 0.8064 144.6070 145.1930 129.6521 140.3815 Country Australia China UK Japan Sweden Switzerland USA 8.8682 1.2269 1.3778 9.3797 1.2025 1.2148 8.6511 1.2308 1.3284 9.1000 1.2146 1.3291 Currency AUD CnY GBP JPY SEK CHF USD Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Basis of preparation 147 Intangible assets Intangible assets are measured at amortised cost. Intangible assets comprise internally generated and purchased intangible assets and purchased goodwill. Internally generated intangible assets are capitalised at cost if it is probable that their production will generate an inflow of future economic benefits and the costs can be reliably measured. In the Group, this concerns internally developed software. If the criteria for capitalisation are not met, the expenses are recognised immediately in income in the year in which they are incurred. In addition to direct costs, the production cost of internally devel- oped software includes an appropriate share of allocable produc- tion overhead costs. Any borrowing costs incurred for qualifying assets are included in the production cost. Value added tax arising in conjunction with the acquisition or production of intangible assets is included in the cost if it cannot be deducted as input tax. Capitalised software is amortised over its useful life. Intangible assets are amortised using the straight-line method over their useful lives. Impairment losses are recognised in accordance with the principles described in the section headed Impairment. The useful lives of significant intangible assets are pre- sented in the table below. useful lives Internally developed software Purchased software Licences Customer relationships Years 1 up to 10 up to 5 term of agreement up to 20 1 The useful lives indicated represent maximum amounts specified by the Group. The actual useful lives may be shorter due to contractual arrangements or other specific factors such as time and location. Intangible assets that are not affected by legal, economic, con- tractual, or other factors that might restrict their useful lives are considered to have indefinite useful lives. They are not amortised but are tested for impairment annually or whenever there are indi- cations of impairment. They generally include brand names from business combinations, for example. Impairment testing is carried out in accordance with the principles described in the section headed Impairment. The carrying amounts of non-monetary assets recognised at con- solidated companies operating in hyperinflationary economies are generally indexed in accordance with IAS 29 and thus reflect the current purchasing power at the balance sheet date. In accordance with IAS 21, receivables and liabilities in the financial statements of consolidated companies that have been prepared in local currencies are translated at the closing rate as at the balance sheet date. Currency translation differences are recog- nised in other operating income and expenses in the income state- ment. In financial year 2014, income of €171 million (previous year, adjusted: €157 million) and expenses of €170 million ( previous year, adjusted: €157 million) resulted from currency translation differences. In contrast, currency translation differences relating to net investments in a foreign operation are recognised in other comprehensive income. The company’s business in Venezuela is subject to exchange controls. The Venezuelan currency, the bolívar fuerte, is not freely convertible. In March 2014, a new exchange rate system known as SICAD II (Sistema Complementario de Administración de Divisas) was introduced and the state-set exchange rate adjusted. Deutsche Post DHL Group began using this system in the second quarter of 2014 and modified the conversion rate on this basis. Due to currency effects, the cash and cash equivalents of the com- panies affected decreased by €130 million and non-current assets by €27 million as at the date of the change. Other current assets declined by €56 million and current provisions and liabilities by €103 million. The corresponding contra entries are included in the currency translation reserve in equity. Cash and cash equivalents amounted to €23 million as at 31 December 2014. accounting policies 7 Uniform accounting policies are applied to the annual financial statements of the entities that have been included in the consoli- dated financial statements. The consolidated financial statements are prepared under the historical cost convention, except where items are required to be recognised at their fair value. revenue and expense recognition Deutsche Post DHL Group’s normal business operations consist of the provision of logistics services. All income relating to nor- mal business operations is recognised as revenue in the income statement. All other income is reported as other operating income. Revenue and other operating income is generally recognised when services are rendered, the amount of revenue and income can be reliably measured and, in all probability, the economic benefits from the transactions will flow to the Group. Operating expenses are recognised in income when the service is utilised or when the expenses are incurred. Deutsche Post DHL Group — 2014 Annual Report 148 Property, plant and equipment Property, plant and equipment is carried at cost, reduced by accumu lated depreciation and valuation allowances. In addition to direct costs, production cost includes an appropriate share of allocable production overhead costs. Borrowing costs that can be allocated directly to the purchase, construction or manufacture of property, plant and equipment are capitalised. Value added tax arising in conjunction with the acquisition or production of items of property, plant or equipment is included in the cost if it can- not be deducted as input tax. Depreciation is charged using the straight-line method. The estimated useful lives applied to the major asset classes are presented in the table below: useful lives Buildings Technical equipment and machinery Aircraft IT systems Transport equipment and vehicle fleet Other operating and office equipment Years 1 20 to 50 10 to 20 15 to 20 4 to 5 4 to 18 8 to 10 1 The useful lives indicated represent maximum amounts specified by the Group. The actual useful lives may be shorter due to contractual arrangements or other specific factors such as time and location. Useful lives for letter sorting systems were extended from ten to 20 years and those for parcel sorting systems from 15 to 20 years in financial year 2014, based on an improved estimate. A stand- ard adjustment to 50 years was made for operational and admin- istrative buildings. The useful lives were adjusted prospectively as a change in accounting estimates; they have not been adjusted retrospectively for prior periods. Application of the adjusted use- ful lives caused depreciation to decrease by €42 million in finan- cial year 2014. It is expected that depreciation will be reduced by €68 million for finan cial year 2015 and by €66 million for financial year 2016. If there are indications of impairment, an impairment test section headed Impairment. must be carried out; Impairment At each balance sheet date, the carrying amounts of intangible assets, property, plant and equipment and investment property are reviewed for indications of impairment. If there are any such indications, an impairment test must be carried out. This is done by determining the recoverable amount of the relevant asset and comparing it with the carrying amount. In accordance with IAS 36, the recoverable amount is the asset’s fair value less costs to sell or its value in use, whichever is higher. The value in use is the present value of the pre-tax free cash flows expected to be derived from the asset in future. The discount rate used is a pre-tax rate of interest reflecting current market conditions. If the recoverable amount cannot be determined for an individual asset, the recoverable amount is determined for the smallest identifiable group of assets to which the asset in question can be allocated and which generates independent cash flows (cash generating unit – CGU). If the recoverable amount of an asset is lower than its carrying amount, an impairment loss is recognised immediately in respect of the asset. If, after an impairment loss has been recognised, a higher recoverable amount is determined for the asset or the CGU at a later date, the impairment loss is reversed up to a carrying amount that does not exceed the recoverable amount. The increased carrying amount attributable to the rever- sal of the impairment loss is limited to the carrying amount that would have been determined (net of amortisation or depreciation) if no impairment loss had been recognised in the past. The rever- sal of the impairment loss is recognised in the income statement. Impairment losses recognised in respect of goodwill may not be reversed. Since January 2005, goodwill has been accounted for using the impairment-only approach in accordance with IFRS 3. This stipulates that goodwill must be subsequently measured at cost, less any cumulative adjustments from impairment losses. Pur- chased goodwill is therefore no longer amortised and instead is tested for impairment annually in accordance with IAS 36, regard- less of whether any indication of possible impairment exists, as in the case of intangible assets with an indefinite useful life. In addi- tion, the obligation remains to conduct an impairment test if there is any indication of impairment. Goodwill resulting from company acquisitions is allocated to the identifiable groups of assets (CGU s or groups of CGU s) that are expected to benefit from the synergies of the acquisition. These groups represent the lowest reporting level at which the goodwill is monitored for internal management pur- poses. The carrying amount of a CGU to which goodwill has been allocated is tested for impairment annually and whenever there is an indication that the unit may be impaired. Where impairment losses are recognised in connection with a CGU to which goodwill has been allocated, the existing carrying amount of the goodwill is reduced first. If the amount of the impairment loss exceeds the carrying amount of the goodwill, the difference is allocated to the remaining non-current assets in the CGU. Finance leases A lease financing transaction is an agreement in which the lessor conveys to the lessee the right to use an asset for a specified period in return for a payment or a number of payments. In accordance with IAS 17, beneficial ownership of leased assets is attributed to the lessee if the lessee substantially bears all risks and rewards inci- dent to ownership of the leased asset. To the extent that beneficial ownership is attributable to the Group as the lessee, the asset is capitalised at the date on which use starts, either at fair value or at the present value of the minimum lease payments if this is less than the fair value. A lease liability in the same amount is recognised under non-current liabilities. The lease is subsequently measured at amortised cost using the effective interest method. The depre- ciation methods and estimated useful lives correspond to those of comparable purchased assets. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Basis of preparation 149 operating leases AvAILABLE-FOR-SALE FINANCIAL ASSETS For operating leases, the Group reports the leased asset at amor- tised cost as an asset under property, plant and equipment where it is the lessor. The lease payments recognised in the period are shown under other operating income. Where the Group is the lessee, the lease payments made are recognised as lease expenses under materials expense. Lease expenses and income are recog- nised using the straight-line method. Investments accounted for using the equity method Investments accounted for using the equity method cover asso- ciates and joint ventures. These are recognised using the equity method in accordance with IAS 28 (Investments in Associates and Joint Ventures). Based on the cost of acquisition at the time of purchase of the investments, the carrying amount of the invest- ment is increased or reduced annually to reflect the share of earn- ings, dividends distributed and other changes in the equity of the associates and joint ventures attributable to the investments of Deutsche Post  AG or its consolidated subsidiaries. The goodwill contained in the carrying amounts of the investments is accounted for in accordance with IFRS 3. Investments accounted for using the equity method are impaired if the recoverable amount falls below the carrying amount. Gains and losses from the disposal of invest- ments accounted for using the equity method, as well as impair- ment losses and their reversals, are recognised in other operating income or other operating expenses; Note 4. Financial instruments A financial instrument is any contract that gives rise to a financial asset of one entity and a financial liability or equity instrument of another entity. Financial assets include in particular cash and cash equivalents, trade receivables, originated loans and receivables, and derivative financial assets held for trading. Financial liabilities include contractual obligations to deliver cash or another financial asset to another entity. These mainly comprise trade payables, li- abilities to banks, liabilities arising from bonds and finance leases, and derivative financial liabilities. Fair value option Under the fair value option, financial assets or financial liabilities may be measured at fair value through profit or loss on initial rec- ognition if this eliminates or significantly reduces a measurement or recognition inconsistency (accounting mismatch). The Group makes use of the option in order to avoid accounting mismatches. Financial assets Financial assets are accounted for in accordance with the pro- visions of IAS 39, which distinguishes between four categories of finan cial instruments. These financial instruments are non-derivative financial assets and are carried at their fair value, where this can be measured reli ably. If a fair value cannot be determined, they are carried at cost. Changes in fair value between reporting dates are generally recognised in other comprehensive income (revaluation reserve). The reserve is reversed to income either upon disposal or if the fair value falls below cost more than temporarily. If, at a subsequent balance sheet date, the fair value of a debt instrument has increased objectively as a result of events occurring after the impairment loss was recognised, the impairment loss is reversed in the appropriate amount. Impairment losses recognised in respect of equity instru- ments may not be reversed to income. If equity instruments are recognised at fair value, any reversals must be recognised in other comprehensive income. No reversals may be made in the case of equity instruments that were recognised at cost. Available-for-sale financial instruments are allocated to non-current assets unless the intention is to dispose of them within 12 months of the bal- ance sheet date. In particular, investments in unconsolidated sub- sidiaries, marketable securities and other equity investments are reported in this category. HELD-TO-MATURITY FINANCIAL ASSETS Financial instruments are assigned to this category if there is an intention to hold the instrument to maturity and the economic conditions for doing so are met. These financial instruments are non-derivative financial assets that are measured at amortised cost using the effective interest method. LOANS AND RECEIv ABLES These are non-derivative financial assets with fixed or determin- able payments that are not quoted on an active market. Unless held for trading, they are recognised at cost or amortised cost at the balance sheet date. The carrying amounts of money market receiv ables correspond approximately to their fair values due to their short maturity. Loans and receivables are considered current assets if they mature not more than 12 months after the balance sheet date; otherwise, they are recognised as non-current assets. If the recoverability of receivables is in doubt, they are recognised at amortised cost, less appropriate specific or collective valuation allowances. A write-down on trade receivables is recognised if there are objective indications that the amount of the outstanding receivable cannot be collected in full. The write-down is recognised in the income statement via a valuation account. Deutsche Post DHL Group — 2014 Annual Report 150 FINANCIAL ASSETS AT FAIR v ALUE THROUGH PROFIT OR LOSS All financial instruments held for trading and derivatives that do not satisfy the criteria for hedge accounting are assigned to this cat- egory. They are generally measured at fair value. All changes in fair value are recognised in income. All financial instruments in this category are accounted for at the trade date. Assets in this category are recognised as current assets if they are either held for trading or will likely be realised within 12 months of the balance sheet date. To avoid variations in earnings resulting from changes in the fair value of derivative financial instruments, hedge accounting is applied where possible and economically useful. Gains and losses from the derivative and the related hedged item are recognised in income simultaneously. Depending on the hedged item and the risk to be hedged, the Group uses fair value hedges and cash flow hedges. The carrying amounts of financial assets not carried at fair value through profit or loss are tested for impairment at each bal- ance sheet date and whenever there are indications of impairment. The amount of any impairment loss is determined by comparing the carrying amount and the fair value. If there are objective in- dications of impairment, an impairment loss is recognised in the income statement under other operating expenses or net financial income / net finance costs. Impairment losses are reversed if there are objective reasons arising after the balance sheet date indicat- ing that the reasons for impairment no longer exist. The increased carry ing amount resulting from the reversal of the impairment loss may not exceed the carrying amount that would have been deter- mined (net of amortisation or depreciation) if the impairment loss had not been recognised. Impairment losses are recognised within the Group if the debtor is experiencing significant financial diffi- culties, it is highly probable that the debtor will be the subject of bankruptcy proceedings, there are material changes in the issuer’s technological, economic, legal or market environment, or the fair value of a financial instrument falls below its amortised cost for a prolonged period. A fair value hedge hedges the fair value of recognised assets and liabilities. Changes in the fair value of both the derivatives and the hedged item are recognised in income simultaneously. A cash flow hedge hedges the fluctuations in future cash flows from recognised assets and liabilities (in the case of interest rate risks), highly probable forecast transactions as well as unrecog- nised firm commitments that entail a currency risk. The effective portion of a cash flow hedge is recognised in the hedging reserve in equity. Ineffective portions resulting from changes in the fair value of the hedging instrument are recognised directly in income. The gains and losses generated by the hedging transactions are initially recognised in equity and are then reclassified to profit or loss in the period in which the asset acquired or liability assumed affects profit or loss. If a hedge of a firm commitment subsequently results in the recognition of a non-financial asset, the gains and losses recognised directly in equity are included in the initial carrying amount of the asset (basis adjustment). Net investment hedges in foreign entities are treated in the same way as cash flow hedges. The gain or loss from the effective portion of the hedge is recognised in other comprehensive income, whilst the gain or loss attributable to the ineffective portion is rec- ognised directly in income. The gains or losses recognised in other comprehensive income remain there until the disposal or partial disposal of the net investment. Detailed information on hedging transactions can be found in Note 50.2. Regular way purchases and sales of financial assets are recog- nised at the settlement date, with the exception of held-for-trading instruments, particularly derivatives. A financial asset is derecog- nised if the rights to receive the cash flows from the asset have ex- pired. Upon transfer of a financial asset, a review is made under the requirements of IAS 39 governing disposal as to whether the asset should be derecognised. A disposal gain / loss arises upon disposal. The remeasurement gains / losses recognised in other comprehen- sive income in prior periods must be reversed as at the disposal date. Financial liabilities are derecognised if the payment obliga- tions arising from them have expired. Investment property In accordance with IAS 40, investment property is property held to earn rentals or for capital appreciation or both, rather than for use in the supply of services, for administrative purposes, or for sale in the normal course of the company’s business. It is meas- ured in accordance with the cost model. Depreciable investment property is depreciated over a period of between 20 and 50 years using the straight-line method. The fair value is determined on the basis of expert opinions. Impairment losses are recognised in accordance with the principles described under the section headed Impairment. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Basis of preparation 151 Inventories Cash and cash equivalents Inventories are assets that are held for sale in the ordinary course of business, are in the process of production, or are consumed in the production process or in the rendering of services. They are meas- ured at the lower of cost or net realisable value. Valuation allow- ances are charged for obsolete inventories and slow-moving goods. Cash and cash equivalents comprise cash, demand deposits and other short-term liquid financial assets with an original maturity of up to three months and are carried at their principal amount. Overdraft facilities used are recognised in the balance sheet as amounts due to banks. Government grants non-controlling interests In accordance with IAS 20, government grants are recognised at their fair value only when there is reasonable assurance that the conditions attaching to them will be complied with and that the grants will be received. The grants are reported in the income statement and are generally recognised as income over the periods in which the costs they are intended to compensate are incurred. Where the grants relate to the purchase or production of assets, they are reported as deferred income and recognised in the income statement over the useful lives of the assets. assets held for sale and liabilities associated with assets held for sale Assets held for sale are assets available for sale in their present con- dition and whose sale is highly probable. The sale must be expected to qualify for recognition as a completed sale within one year of the date of classification. Assets held for sale may consist of individual non-current assets, groups of assets (disposal groups), components of an entity or a subsidiary acquired exclusively for resale (discon- tinued operations). Liabilities intended to be disposed of together with the assets in a single transaction form part of the disposal group or discontinued operation and are also reported separately as liabilities associated with assets held for sale. Assets held for sale are no longer depreciated or amortised, but are recognised at the lower of their fair value less costs to sell and the carrying amount. Gains and losses arising from the remeasurement of individual non-current assets or disposal groups classified as held for sale are reported in profit or loss from continuing operations until the final date of disposal. Gains and losses arising from the measurement at fair value less costs to sell of discontinued operations classified as held for sale are reported in profit or loss from discontinued oper- ations. This also applies to the profit or loss from operations and the gain or loss on disposal of these components of an entity. Non-controlling interests are the proportionate minority interests in the equity of subsidiaries and are recognised at their carrying amount. If an interest is acquired from, or sold to, other share- holders without this impacting the existing control relationship, this is presented as an equity transaction. The difference between the proportionate net assets acquired from, or sold to, another shareholder / other shareholders and the purchase price is recog- nised in other comprehensive income. If non-controlling interests are increased by the proportionate net assets, no goodwill is allo- cated to the proportionate net assets. Share-based payments to executives Equity-settled share-based payment transactions are measured at fair value at the grant date. The fair value of the obligation is recognised in staff costs over the vesting period. The fair value of equity- settled share-based payment transactions is determined using inter nationally recognised valuation techniques. Stock appreciation rights are measured on the basis of an option pricing model in accordance with IFRS 2. The stock appre- ciation rights are measured on each reporting date and on the settle- ment date. The amount determined for stock appre ciation rights that will probably be exercised is recognised pro rata in income under staff costs to reflect the services rendered as consideration during the vesting period (lock-up period). A provision is recog- nised for the same amount. retirement plans There are arrangements in many countries under which the Group grants post-employment benefits to its employees. These benefits include pensions, lump-sum payments on retirement and other post-employment benefits and are referred to as retirement bene- fits, pensions and similar benefits, or simply pensions, in these disclosures. A distinction must be made between defined benefit and defined contribution plans. Deutsche Post DHL Group — 2014 Annual Report 152 THE GROUP’ S DEFINED BENEFIT RETIREMENT PLANS Defined benefit obligations are measured using the projected unit credit method prescribed by IAS 19. This involves making certain actuarial assumptions. Most of the defined benefit retirement plans are at least partly funded via external plan assets. The remaining net obligations are funded by provisions for pensions and similar obligations; net assets are presented separately as pension assets. Where necessary, an asset ceiling must be applied when recognis- ing pension assets. With regard to the cost components, the service cost is recognised in staff costs, the net interest cost in net financial income /net finance costs and any remeasurement outside profit and loss in other comprehensive income. DEFINED CONTRIBUTION RETIREMENT PLANS FOR CIvIL SERv ANT EMPLOYEES IN GERMANY In accordance with statutory provisions, Deutsche Post AG pays contributions to retirement plans in Germany which are defined contribution retirement plans for the company. These contribu- tions are recognised in staff costs. Under the provisions of the Gesetz zum Personalrecht der Beschäftigten der früheren Deutschen Bundespost (PostPersRG – Former Deutsche Bundespost Employees Act), introduced as article 4 of the Gesetz zur Neuordnung des Postwesens und der Tele- kommunikation (PTNeuOG – German Posts and Telecommunica- tions Reorganisation Act), Deutsche Post AG provides benefit and assistance payments through the Bundes-Pensions-Service für Post und Telekommunikation e. V. (BPS-PT), a special pension fund for postal civil servants operated jointly, since early 2001, by the Deutsche Bundespost successor companies, to retired employees or their surviving dependants who are entitled to benefits on the basis of a civil service appointment. At the beginning of 2013, Bundes- anstalt für Post und Telekommunikation ( BAnstPT – Federal Posts and Telecommunications Agency) assumed the rights and obliga- tions of the BPS-PT. It has undertaken the tasks of the pension fund for postal civil servants since that time. The amount of Deutsche Post AG’s payment obligations is governed by section 16 of the Post- PersRG. Since 2000, this Act has obliged Deutsche Post AG to pay into the postal civil servant pension fund an annual contribution of 33 % of the gross compensation of its active civil servants and the notional gross compensation of civil servants on leave of absence who are eligible for a pension. Under section 16 of the PostPersRG, the federal government makes good the difference between the current payment obliga- tions of the postal civil servant pension fund on the one hand, and the funding companies’ current contributions or other return on assets on the other, and guarantees that the postal civil ser vant pension fund is able at all times to meet the obligations it has assumed in respect of its funding companies. Insofar as the federal government makes payments to the postal civil servant pension fund under the terms of this guarantee, it cannot claim reimburse- ment from Deutsche Post AG. DEFINED CONTRIBUTION RETIREMENT PLANS FOR THE GROUP’ S HOURLY WORKERS AND SALARIED EMPLOYEES Contributions to defined contribution retirement plans for the Group’s hourly workers and salaried employees are also reported under staff costs. This also includes contributions to certain multi-employer plans which are basically defined benefit plans, especially in the USA and the Netherlands. However, the relevant institutions do not provide the participating companies with sufficient information to use defined benefit accounting. The plans are therefore accounted for as if they were defined contribution plans. Regarding these multi-employer plans in the USA, contribu- tions are made based on collective bargaining agreements between the employer and the local union. There is no employer liability to any of the plans beyond the normal bargained contribution rates except in the event of a withdrawal meeting specified criteria or in the event of liability for other entities' obligations as governed by US federal law. The expected employer contributions to the funds for 2015 are €26 million (actual employer contributions in the reporting year: €25 million, in the previous year: €23 million). Some of the plans in which Deutsche Post DHL Group participates are underfunded according to information provided by the funds. There is no information from the plans that would indicate any change from the contribution rates set by current collective bar- gaining agreements. Currently, Deutsche Post DHL Group does not represent a significant level to any fund in terms of contributions, with the exception of one fund where the Group represents the largest employer in terms of contributions. Regarding one multi-employer plan in the Netherlands, cost coverage-based contribution rates are set annually by the board of the pension fund with the involvement of the Central Bank of the Netherlands, and these rates are equal for all participating employers and employees. There is no liability for the employer towards the fund beyond the contributions set, even in the case of withdrawal or obligations not met by other entities. Any sub- sequent underfunding ultimately results in the rights of mem- bers being cut and /or no indexation of their rights. The expected employer contributions to the funds for 2015 are €21 million (actual employer contributions in the reporting year: €21 mil- lion, in the previous year: €21 million). Currently, the plan is not underfunded according to information provided by the fund. Deutsche Post DHL Group does not represent a significant portion of the fund in terms of contributions. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Basis of preparation 153 other provisions Other provisions are recognised for all legal or constructive obli- gations to third parties existing at the balance sheet date that have arisen as a result of past events, that are expected to result in an outflow of future economic benefits and whose amount can be measured reliably. They represent uncertain obligations that are carried at the best estimate of the expenditure required to settle the obligation. Provisions with more than one year to maturity are discounted at market rates of interest that reflect the region and time to settlement of the obligation. The discount rates used in the financial year were between 0 % and 12 % (previous year: 0.25 % and 11 %). The effects arising from changes in interest rates are recog- nised in net financial income / net finance cost. Provisions for restructurings are only established in accord- ance with the aforementioned criteria for recognition if a detailed, formal restructuring plan has been drawn up and communicated to those affected. The technical reserves (insurance) consist mainly of outstand- ing loss reserves and IBNR (incurred but not reported claims) re- serves. Outstanding loss reserves represent estimates of obligations in respect of actual claims or known incidents expected to give rise to claims, which have been reported to the company but which have yet to be finalised and presented for payment. Outstanding loss reserves are based on individual claim valuations carried out by the company or its ceding insurers. IBNR reserves represent estimates of obligations in respect of incidents taking place on or before the balance sheet date that have not been reported to the company. Such reserves also include provisions for potential errors in settling outstanding loss reserves. The company carries out its own assessment of ultimate loss liabilities using actuarial methods and also commissions an independent actuarial study of these each year in order to verify the reasonableness of its estimates. Financial liabilities On initial recognition, financial liabilities are carried at fair value less transaction costs. The price determined on a price-efficient and liquid market or a fair value determined using the treasury risk management system deployed within the Group is taken as the fair value. In subsequent periods the financial liabilities are measured at amortised cost. Any differences between the amount received and the amount repayable are recognised in income over the term of the loan using the effective interest method. CONvERTIBLE BOND ON DEUTSCHE POST AG SHARES The convertible bond on Deutsche Post AG shares is split into an equity and a debt component, in line with the contractual arrange- ments. The debt component, less the transaction costs, is reported under financial liabilities (bonds), with interest added up to the issue amount over the term of the bond using the effective inter- est method (unwinding of discount). The value of the call option, which allows Deutsche Post AG to redeem the bond early if a speci- fied share price is reached, is attributed to the debt component in accordance with IAS 32.31. The conversion right is classified as an equity derivative and is reported in capital reserves. The carry- ing amount is calculated by assigning to the conversion right the residual value that results from deducting the amount calculated separately for the debt component from the fair value of the in- strument as a whole. The transaction costs are deducted on a pro- portionate basis. Liabilities Trade payables and other liabilities are carried at amortised cost. The fair value of the liabilities corresponds more or less to their carrying amount. Deferred taxes In accordance with IAS 12, deferred taxes are recognised for tem- porary differences between the carrying amounts in the IFRS finan cial statements and the tax accounts of the individual entities. Deferred tax assets also include tax reduction claims which arise from the expected future utilisation of existing tax loss carry- forwards and which are likely to be realised. The recoverability of the tax reduction claims is assessed on the basis of each entity’s earnings projections which are derived from the Group projections and take any tax adjustments into account. The planning horizon is five years. In compliance with IAS 12.24 (b) and IAS 12.15 (b), deferred tax assets or liabilities were only recognised for temporary differ- ences between the carrying amounts in the IFRS financial state- ments and in the tax accounts of Deutsche Post  AG where the differences arose after 1 January 1995. No deferred tax assets or liabilities are recognised for temporary differences resulting from initial differences in the opening tax accounts of Deutsche Post AG as at 1 January 1995. Further details on deferred taxes from tax loss carryforwards can be found in Note 30. In accordance with IAS 12, deferred tax assets and liabil- ities are calculated using the tax rates applicable in the individual countries at the balance sheet date or announced for the time when the deferred tax assets and liabilities are realised. The tax rate applied to German Group companies was raised by 0.4 % to 30.2 %, based on an improved estimate in the trade tax area. It comprises the corporation tax rate plus the solidarity surcharge, as well as a municipal trade tax rate that is calculated as the average of the different municipal trade tax rates. Foreign Group companies use their individual income tax rates to calculate deferred tax items. The income tax rates applied for foreign companies amount to up to 40 % (previous year: 38 %). Deutsche Post DHL Group — 2014 Annual Report 154 Income taxes Income tax assets and liabilities are measured at the amounts for which repayments from or payments to the tax authorities are expected to be received or made. Tax-related fines are recognised in income taxes if they are included in the calculation of income tax liabilities, due to their inclusion in the tax base and /or tax rate. Contingent liabilities Contingent liabilities represent possible obligations whose exist- ence will be confirmed only by the occurrence or non-occurrence of one or more uncertain future events not wholly within the con- trol of the enterprise. Contingent liabilities also include certain obligations that will probably not lead to an outflow of resources embodying economic benefits, or where the amount of the outflow of resources embodying economic benefits cannot be measured with sufficient reliability. In accordance with IAS 37, contingent li- abilities are not recognised as liabilities; Note 51. exercise of judgement in applying the accounting policies 8 The preparation of IFRS-compliant consolidated financial state- ments requires the exercise of judgement by management. All esti- mates are reassessed on an ongoing basis and are based on histor- ical experience and expectations with regard to future events that appear reasonable under the given circumstances. For example, this applies to assets held for sale. In this case, it must be determined whether the assets are available for sale in their present condition and whether their sale is highly probable. If this is the case, the assets and the associated liabilities are reported and measured as assets held for sale and liabilities associated with assets held for sale. estimates and assessments made by management The preparation of the consolidated financial statements in accord- ance with IFRS s requires management to make certain assump- tions and estimates that may affect the amounts of the assets and liabilities included in the balance sheet, the amounts of income and expenses, and the disclosures relating to contingent liabilities. Examples of the main areas where assumptions, estimates and the exercise of management judgement occur are the recognition of provisions for pensions and similar obligations, the calculation of discounted cash flows for impairment testing and purchase price allocations, taxes and legal proceedings. Disclosures regarding the assumptions made in connection with the Group’s defined benefit retirement plans can be found in  Note 44. The Group has operating activities around the globe and is subject to local tax laws. Management can exercise judgement when calculating the amounts of current and deferred taxes in the relevant countries. Although management believes that it has made a reasonable estimate relating to tax matters that are inherently un- certain, there can be no guarantee that the actual outcome of these uncertain tax matters will correspond exactly to the original esti- mate made. Any difference between actual events and the estimate made could have an effect on tax liabilities and deferred taxes in the period in which the matter is finally decided. The amount rec- ognised for deferred tax assets could be reduced if the estimates of planned taxable income or the tax benefits achievable as a result of tax planning strategies are revised downwards, or in the event that changes to current tax laws restrict the extent to which future tax benefits can be realised. Goodwill is regularly reported in the Group’s balance sheet as a consequence of business combinations. When an acquisition is initially recognised in the consolidated financial statements, all identifiable assets, liabilities and contingent liabilities are meas- ured at their fair values at the date of acquisition. One of the most important estimates this requires is the determination of the fair values of these assets and liabilities at the date of acquisition. Land, buildings and office equipment are generally valued by independ- ent experts, whilst securities for which there is an active market are recognised at the quoted exchange price. If intangible assets are identified in the course of an acquisition, their measurement can be based on the opinion of an independent external expert valuer, depending on the type of intangible asset and the complex- ity involved in determining its fair value. The independent expert determines the fair value using appropriate valuation techniques, normally based on expected future cash flows. In addition to the assumptions about the development of future cash flows, these valuations are also significantly affected by the discount rates used. Impairment testing for goodwill is based on assumptions with respect to the future. The Group carries out these tests annually and also whenever there are indications that goodwill has become impaired. The recoverable amount of the CGU must then be calculated. This amount is the higher of fair value less costs to sell and value in use. Determining value in use requires adjust- ments and estimates to be made with respect to forecasted future cash flows and the discount rate applied. Although management believes that the assumptions made for the purpose of calculating the recoverable amount are appropriate, possible unforeseeable changes in these assumptions – e.g., a reduction in the EBIT mar- gin, an increase in the cost of capital or a decline in the long-term growth rate – could result in an impairment loss that could neg- atively affect the Group’s net assets, financial position and results of operations. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Basis of preparation 155 Pending legal proceedings in which the Group is involved are Note 53. The outcome of these proceedings could disclosed in have a significant effect on the net assets, financial position and results of operations of the Group. Management regularly analyses the information currently available about these proceedings and recognises provisions for probable obligations including estimated legal costs. Internal and external legal advisers participate in mak- ing this assessment. In deciding on the necessity for a provision, management takes into account the probability of an unfavourable outcome and whether the amount of the obligation can be esti- mated with sufficient reliability. The fact that an action has been launched or a claim asserted against the Group, or that a legal dis- pute has been disclosed in the Notes, does not necessarily mean that a provision is recognised for the associated risk. All assumptions and estimates are based on the circum- stances prevailing and assessments made at the balance sheet date. For the purpose of estimating the future development of the business, a realistic assessment was also made at that date of the economic environ ment likely to apply in the future to the different sectors and regions in which the Group operates. In the event of developments in this general environment that diverge from the assumptions made, the actual amounts may differ from the esti- mated amounts. In such cases, the assumptions made and, where necessary, the carrying amounts of the relevant assets and liabil- ities are adjusted accordingly. At the date of preparation of the consolidated financial state- ments, there is no indication that any significant change in the assumptions and estimates made will be required, so that on the basis of the information currently available it is not expected that there will be significant adjustments in financial year 2015 to the carrying amounts of the assets and liabilities recognised in the finan cial statements. Consolidation methods 9 The consolidated financial statements are based on the IFRS finan cial statements of Deutsche Post AG and the subsidiaries, joint operations and investments accounted for using the equity method included in the consolidated financial statements and prepared in accordance with uniform accounting policies as at 31 December 2014. Acquisition accounting for subsidiaries included in the consolidated financial statements uses the purchase method of accounting. The cost of the acquisition corresponds to the fair value of the assets given up, the equity instruments issued and the liabilities assumed at the transaction date. Acquisition-related costs are recognised as expenses. Contingent consideration is rec- ognised at fair value at the date of initial consolidation. The assets and liabilities, as well as income and expenses, of joint operations are included in the consolidated financial state- ments in proportion to the interest held in these operations, in accordance with IFRS 11. Accounting for the joint operators’ share of the assets and liabilities, as well as recognition and measurement of goodwill, use the same methods as applied to the consolidation of subsidiaries. In accordance with IAS 28, joint ventures and companies on which the parent can exercise significant influence (associates) are accounted for in accordance with the equity method using the purchase method of accounting. Any goodwill is recognised under invest ments accounted for using the equity method. In the case of step acquisitions, the equity portion previ- ously held is remeasured at the fair value applicable on the date of acquisition and the resulting gain or loss recognised in profit or loss. Intra-group revenue, other operating income, and expenses as well as receivables, liabilities and provisions between companies that are consolidated fully or on a proportionate basis are elimin- ated. Intercompany profits or losses from intra-group deliveries and services not realised by sale to third parties are eliminated. Unrealised gains and losses from business transactions with invest- ments accounted for using the equity method are eliminated on a proportionate basis. Deutsche Post DHL Group — 2014 Annual Report 156 SEGMENT REPORTING 10 Segment reporting Segments by division € m PeP Express Global Forwarding, Freight Supply Chain Corporate Center / Other Consolidation 1 Group 1 Jan. to 31 Dec. 2013 2 2014 2013 2 2014 2013 2 2014 2013 2 2014 External revenue 15,146 15,546 11,471 12,116 14,087 14,201 14,137 14,627 Internal revenue 145 140 350 375 700 723 90 110 Total revenue 15,291 15,686 11,821 12,491 14,787 14,924 14,227 14,737 2013 71 1,180 1,251 2014 140 1,203 1,343 2013 2 2014 2013 2 2014 0 0 54,912 56,630 –2,465 –2,551 0 0 –2,465 –2,551 54,912 56,630 Profit / loss from operating activities (EBIT) of which net income from investments accounted for using the equity method 1,286 1,298 1,083 1,260 478 293 441 465 – 421 –352 –2 0 0 1 1 2 2 2 2 0 0 0 1 0 2,865 2,965 5 5 Segment assets 5,210 5,384 8,286 8,644 7,608 8,488 5,969 6,401 1,491 1,630 –118 –200 28,446 30,347 of which invest- ments accounted for using the equity method Segment liabilities Capex Depreciation and amortisation Impairment losses Total depreciation, amortisation and impairment losses Other non-cash expenses 6 2,645 452 6 2,611 415 40 2,763 484 43 2,985 571 21 2,916 127 24 3,188 207 1 2,900 277 2 3,132 304 372 335 358 12 5 22 384 282 340 280 380 246 355 107 462 177 90 0 90 88 88 0 88 121 270 267 0 1 270 107 268 91 0 845 407 209 4 213 115 0 1,007 380 217 7 224 80 Employees 164,537 164,582 70,462 73,009 43,588 44,311 143,724 146,400 12,907 12,507 1 Including rounding. 2 Prior-period amounts adjusted, Note 4. 0 0 68 75 –123 –166 11,946 12,757 0 0 0 0 0 0 –1 –1 0 1,747 1,876 1,299 1,261 38 120 –1 1,337 1,381 0 0 838 749 435,218 440,809 The segment liabilities include the non-interest bearing provisions. The employee numbers are expressed as average numbers of FTEs. Information about geographical regions € m 1 Jan. to 31 Dec. External revenue Non-current assets Capex 1 Prior-period amounts adjusted, Note 4. Germany Europe (excluding Germany) Americas Asia Pacific Other regions Group 2013 1 2014 2013 1 2014 2013 1 16,983 17,367 17,633 18,501 5,129 1,128 5,532 1,092 7,015 227 6,915 300 9,526 3,226 172 2014 9,375 3,515 223 2013 1 8,526 3,024 165 2014 9,143 3,289 191 2013 1 2,244 332 55 2014 2,244 373 70 2013 1 2014 54,912 18,726 1,747 56,630 19,624 1,876 10.1 Segment reporting disclosures Deutsche Post DHL Group reports four operating segments; these are managed independently by the responsible segment manage- ment bodies in line with the products and services offered and the brands, distribution channels and customer profiles involved. Components of the entity are defined as a segment on the basis of the existence of segment managers with bottom-line responsibility who report directly to Deutsche Post DHL Group’s top management. External revenue is the revenue generated by the divisions from non-Group third parties. Internal revenue is revenue gen- erated with other divisions. If comparable external market prices exist for services or products offered internally within the Group, these market prices or market-oriented prices are used as transfer prices (arm’s length principle). The transfer prices for services for which no external market exists are generally based on incremen- tal costs. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Segment reporting 157 The expenses for IT services provided in the IT service centres are allocated to the divisions by their origin. The additional costs resulting from Deutsche Post AG’s universal postal service obliga- tion (nationwide retail outlet network, delivery every working day), and from its obligation to assume the compensation structure as the legal successor to Deutsche Bundespost, are allocated to the PeP division. As part of the central management of currency risk, fluctu- ations between projected and actual exchange rates are fully or partially absorbed centrally by Corporate Treasury on the basis of division-specific agreements. In keeping with internal reporting, capital expenditure (capex) is disclosed. Additions to intangible assets net of goodwill and to property, plant and equipment are reported in the capex figure. Depreciation, amortisation and impairment losses relate to the segment assets allocated to the individual divisions. Other non- cash expenses relate primarily to expenses from the recognition of provisions. The profitability of the Group’s operating areas is measured as profit from operating activities (EBIT). ADjUSTMENT OF PRIOR-PERIOD AMOUNTS Prior-period amounts were adjusted due to the initial application of IFRS 10 and IFRS 11 ( Note 4) and the reallocation of companies between the segments in the first and second quarters of 2014. The domestic parcel business in Belgium, the Czech Republic, India, the Netherlands and Poland was consolidated in the PeP division effective 1 January 2014. This business was previously part of the Express and Global Forwarding, Freight divisions. In addition, the US company Sky Courier Inc. was reallocated from the Express div- ision to the Global Forwarding, Freight division. The prior-period amounts have been adjusted accordingly. Reflecting the Group’s predominant organisational structure, the primary reporting format is based on the divisions. The Group distinguishes between the following divisions: 10.2 Segments by division Post - eCommerce - Parcel The Mail division was renamed Post - eCommerce - Parcel (PeP) as part of the Group’s ongoing strategic development. The Post  - eCommerce - Parcel division handles both domestic and inter- national mail and is a specialist in dialogue marketing, nationwide press distribution services and all the electronic services associated with mail delivery. In addition to Germany, it also offers domes- tic parcel services in other markets. It is divided into two business units: Post, and eCommerce - Parcel. EXPRESS The Express division offers time-definite courier and express ser- vices to business and private customers. The division comprises the Express Europe, Express Americas, Express Asia Pacific and Express MEA (Middle East and Africa) business units. GLOBAL FORWARDING, FREIGHT The activities of the Global Forwarding, Freight division comprise the transportation of goods by rail, road, air and sea. The division’s business units are Global Forwarding and Freight. SUPPLY CHAIN The Supply Chain division delivers customised logistics solutions to its customers based on globally standardised modular compo- nents including warehousing, transport and value-added services. In addition, it offers specialised Business Process Outsourcing (BPO) and marketing communications solutions tailored to cus- tomers’ needs. The division’s business units are Supply Chain and Williams Lea. In addition to the reportable segments given above, segment re- porting comprises the following categories: Corporate Center / other Corporate Center / Other comprises Global Business Services (GBS), the Corporate Center, non-operating activities and other busi- ness activities. The profit / loss generated by GBS is allocated to the operating segments, whilst its assets and liabilities remain with GBS (asymmetrical allocation). Consolidation The data for the divisions are presented following consolidation of interdivisional transactions. The transactions between the div- isions are eliminated in the Consolidation column. 10.3 Information about geographical regions The main geographical regions in which the Group is active are Germany, Europe, the Americas, Asia Pacific and Other regions. External revenue, non-current assets and capex are disclosed for these regions. Revenue, assets and capex are allocated to the indi- vidual regions on the basis of the domicile of the reporting entity. Non-current assets primarily comprise intangible assets, property, plant and equipment and other non-current assets. Deutsche Post DHL Group — 2014 Annual Report 158 10.4 reconciliation of segment amounts reconciliation of segment amounts to consolidated amounts reconciliation € m External revenue Internal revenue Total revenue Other operating income Materials expense Staff costs Depreciation, amortisation and impairment losses Other operating expenses Net income from investments accounted for using the equity method Profit / loss from operating activities (EBIT) Net finance costs Profit before income taxes Income taxes Consolidated net profit for the period of which attributable to Deutsche Post AG shareholders Non-controlling interests 1 Including rounding. 2 Prior-period amounts adjusted, Note 4. Total for reportable segments Corporate Center / Other Reconciliation to Group / Consolidation 1 Consolidated amount 2013 2 54,841 1,285 56,126 1,846 –32,352 –16,802 –1,124 – 4,411 5 3,288 – – – – – – 2014 56,490 1,348 57,838 1,915 –33,420 –17,247 –1,158 – 4,617 5 3,316 – – – – – – 2013 71 1,180 1,251 1,358 –1,308 – 983 –213 – 526 0 – 421 – – – – – – 2014 140 1,203 1,343 1,318 –1,304 – 951 –224 – 534 0 –352 – – – – – – 2013 2 0 –2,465 –2,465 –1,242 2,622 9 0 2014 0 –2,551 –2,551 –1,217 2,682 9 1 1,074 1,077 0 –2 – – – – – – 0 1 – – – – – – 2013 2 54,912 0 54,912 1,962 –31,038 –17,776 –1,337 –3,863 5 2,865 –293 2,572 –361 2,211 2,091 120 2014 56,630 0 56,630 2,016 –32,042 –18,189 –1,381 – 4,074 5 2,965 –388 2,577 – 400 2,177 2,071 106 The following table shows the reconciliation of Deutsche Post DHL Group’s total assets to the segment assets. Financial assets, income tax assets, deferred taxes, cash and cash equivalents as well as add- itional interest-bearing asset components are deducted. The following table shows the reconciliation of Deutsche Post DHL Group’s total liabilities to the segment liabilities. The interest-bear- ing components of the provisions and liabilities as well as income tax liabilities and deferred taxes are deducted. reconciliation of segment assets reconciliation of segment liabilities € m Total assets Investment property Non-current financial assets Other non-current assets Deferred tax assets Income tax assets Receivables and other current assets Current financial assets Cash and cash equivalents Segment assets of which Corporate Center / Other Total for reportable segments Consolidation 2 Note 4. 1 2 Including rounding. 2013 adjusted 1 35,461 –33 –1,123 –125 –1,327 –167 –7 – 819 –3,414 28,446 1,491 27,073 –118 2014 € m 36,979 –32 –1,265 Total equity and liabilities Equity Consolidated liabilities – 88 Non-current provisions –1,752 Non-current liabilities –172 –1 –344 –2,978 30,347 1,630 28,917 –200 Current provisions Current liabilities Segment liabilities of which Corporate Center / Other Total for reportable segments Consolidation 2 Note 4. 1 2 Including rounding. 2013 adjusted 1 35,461 –10,034 25,427 – 6,729 – 4,846 –143 –1,763 11,946 845 11,224 –123 2014 36,979 – 9,580 27,399 – 8,866 – 4,910 –1 – 865 12,757 1,007 11,916 –166 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Segment reporting — Income statement disclosures 159 INCOME STATEMENT DISCLOSURES 11 revenue € m Revenue 1 Note 4. 2013 adjusted 1 54,912 2014 56,630 Revenue rose by €1,718 million (3 %) year-on-year to €56,630 mil- lion. The increase was due to the following factors: Income from the reversal of provisions increased mainly because of a change in the assessment of settlement payment obligations assumed in the context of the restructuring measures in the USA. The probability that this obligation will occur has declined to the point where the provision was reversed. A contingent liability in the amount of €129 million as at the balance sheet date has been recognised for the potential obligation; Note 51. Subsidies relate to grants for the purchase or production of assets. The grants are reported as deferred income and recognised in the income statement over the useful lives of the assets. Miscellaneous other operating income includes a large num- Factors affecting revenue increase € m Organic growth Portfolio changes Currency translation effects Total ber of smaller individual items. 13 Materials expense € m Cost of raw materials, consumables and supplies, and of goods purchased and held for resale Goods purchased and held for resale 2014 2,277 –152 – 407 1,718 As in the prior period, there was no revenue in financial year 2014 that was generated on the basis of barter transactions. The further classification of revenue by division and the al- location of revenue to geographical regions are presented in the segment reporting. 2013 adjusted 1 2014 1,828 1,342 848 363 88 65 121 4,655 18,222 2,005 1,708 969 603 549 466 409 261 1,191 26,383 31,038 2,052 1,338 817 354 96 62 112 4,831 18,814 2,124 1,845 1,016 617 478 462 410 265 1,180 27,211 32,042 2013 adjusted 1 2014 Cost of temporary staff Expenses from non-cancellable leases Aircraft fuel Fuel Packaging material Spare parts and repair materials Office supplies Other expenses Cost of purchased services Transportation costs Maintenance costs IT services Expenses from cancellable leases Commissions paid Expenses for the use of Postbank branches Other lease expenses (incidental expenses) Other purchased services Materials expense 1 Note 4. 206 157 191 133 88 100 105 136 85 66 112 31 71 25 8 17 308 171 168 159 128 126 126 124 97 68 64 53 38 28 11 9 431 1,962 338 2,016 The increase in the materials expense is mainly due to higher trans- portation costs and increased expenses related to goods purchased and held for resale for the business with the UK National Health Service in the Supply Chain division. Other expenses include a large number of individual items. 12 other operating income € m Income from the reversal of provisions Income from currency translation differences Insurance income Income from fees and reimbursements Income from work performed and capitalised Income from the remeasurement of liabilities Commission income Rental and lease income Reversals of impairment losses on receivables and other assets Income from derivatives Gains on disposal of non-current assets Income from the derecognition of liabilities Income from prior-period billings Income from loss compensation Subsidies Recoveries on receivables previously written off Miscellaneous other operating income 1 Note 4. Deutsche Post DHL Group — 2014 Annual Report 160 14 Staff costs / employees € m Wages, salaries and compensation of which expenses under Share Matching Scheme 2 of which expenses under Performance Share Plan 3 of which expenses under 2006 SAR Plan / LTIP 4 Social security contributions Retirement benefit expenses Expenses for other employee benefits Expenses for severance payments Staff costs Note 4. 1 2 Settlement by equity instruments and cash payments. 3 Settlement by equity instruments. 4 Cash payments. 2013 adjusted 1 14,300 2014 14,583 82 0 202 82 3 105 2,110 2,164 883 356 127 965 344 133 17,776 18,189 €55 million of the expenses under the Share Matching Scheme (previous year: €62 million) is attributable to cash-settled share- based payments. This amount corresponds to the obligation at the balance sheet date. In addition, expenses of €27 million (previous year: €20 million) were incurred for equity-settled share-based payments. Staff costs relate mainly to wages, salaries and compensation, as well as all other benefits paid to employees of the Group for their services in the year under review. Social security contributions relate in particular to statutory social security contributions paid by employers. Retirement benefit expenses include the service cost related to the defined benefit retirement plans. Detailed information can Note 44. These expenses also include contributions be found in to defined contribution retirement plans for civil servants in Ger- many in the amount of €531 million (previous year: €538 million), as well as for the Group’s hourly workers and salaried employees – particularly in the UK, the USA and the Netherlands – in the amount of €276 million (previous year: €286 million). The average number of Group employees in the year under review, broken down by employee group, was as follows: employees (annual average) Headcount Hourly workers and salaried employees Civil servants Trainees employees 1 Note 4. 2013 adjusted 1 433,647 40,321 4,935 478,903 2014 440,973 37,963 5,089 484,025 The employees of companies acquired or disposed of during the year under review were included rateably. Calculated as full-time equivalents, the number of employees as at 31 December 2014 amounted to 443,784 (31 December 2013, adjusted: 434,974). The number of employees at joint operations included in the consoli- dated financial statements amounted to 202 on a proportionate basis (previous year, adjusted: 187). 15 Depreciation, amortisation and impairment losses € m Amortisation of and impairment losses on intangible assets, excluding impairment of goodwill Depreciation of and impairment losses on property, plant and equipment Land and buildings (including leasehold improvements) Technical equipment and machinery Other equipment, operating and office equipment Vehicle fleet, transport equipment Aircraft Impairment losses on investment property Impairment of goodwill Depreciation, amortisation and impairment losses 1 Note 4. 2013 adjusted 1 2014 290 271 173 252 206 203 212 1,046 1 1,337 0 1,337 174 235 204 216 281 1,110 0 1,381 0 1,381 Depreciation, amortisation and impairment losses increased by €44 million year-on-year to €1,381 million. This figure includes im- pairment losses of €120 million (previous year: €38 million) that are attributable to the segments as follows: Impairment losses € m PeP Software express Property, plant and equipment Supply Chain Property, plant and equipment Corporate Center / other Software Property, plant and equipment Investment property Impairment losses 2013 2014 12 22 0 3 0 1 38 5 107 1 5 2 0 120 As in the previous year, the impairment losses in the Express segment resulted exclusively from aircraft and aircraft parts. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Income statement disclosures 161 16 other operating expenses 18 net finance costs € m 2013 adjusted 1 2014 € m 2013 adjusted 1 2014 Expenses for advertising and public relations Travel and training costs Cost of purchased cleaning and security services Insurance costs Write-downs of current assets Warranty expenses, refunds and compensation payments Telecommunication costs Other business taxes Office supplies Consulting costs (including tax advice) Currency translation expenses Entertainment and corporate hospitality expenses Services provided by Bundesanstalt für Post und  Telekommunikation (German federal post and telecommunications agency) Customs clearance-related charges Contributions and fees Voluntary social benefits Commissions paid Legal costs Losses on disposal of assets Expenses from derivatives Monetary transaction costs Audit costs Expenses from prior-period billings Donations Miscellaneous other operating expenses 1 Note 4. 341 316 320 272 226 259 219 226 180 177 157 147 93 74 88 80 70 60 87 20 40 33 29 20 391 334 319 268 249 245 223 219 178 170 170 151 100 88 87 80 66 61 56 48 42 32 24 21 329 3,863 452 4,074 Taxes other than income taxes are either recognised under the related expense item or, if no specific allocation is possible, under other operating expenses. Financial income Interest income Income from other equity investments and financial assets Other financial income Finance costs Interest expenses of which unwinding of discounts for net pension provisions and other provisions Other finance costs Foreign currency result net finance costs 1 Note 4. 92 14 76 182 –365 –187 – 67 – 432 – 43 –293 43 2 29 74 –358 –221 – 65 – 423 –39 –388 The €–95 million change in net finance costs to €388 million is pri- marily due to interest income from the reversal of a provision for interest on tax liabilities, as included in the prior-year figure. Net finance costs include interest income of €43 million (pre- vious year: €92 million) as well as interest expenses of €358 million (previous year: €365 million). These result from financial assets and liabilities that were not measured at fair value through profit or loss. Information on the unwinding of discounted net pension provisions can be found in Note 44.6. Income taxes 19 € m 2013 – 604 198 – 406 – 87 132 45 –361 2014 – 604 56 – 548 – 53 201 148 – 400 Miscellaneous other operating expenses include a large num- Current income tax expense ber of smaller individual items. Current recoverable income tax 17 net income from investments accounted for using the equity method € m Net income from associates Net income from joint ventures net income from investments accounted for using the equity method 1 Note 4. 2013 adjusted 1 2014 5 0 5 5 0 5 Deferred tax expense from temporary differences Deferred tax income from tax loss carryforwards Income taxes Deutsche Post DHL Group — 2014 Annual Report 242 346 nents of other comprehensive income: 162 The reconciliation to the effective income tax expense is shown below, based on consolidated net profit before income taxes and the expected income tax expense: reconciliation € m Profit before income taxes Expected income taxes Deferred tax assets not recognised for initial differences Deferred tax assets of German Group companies not recognised for tax loss carryforwards and temporary differences Deferred tax assets of foreign Group companies not recognised for tax loss carryforwards and temporary differences Effect of current taxes from previous years Tax-exempt income and non-deductible expenses Differences in tax rates at foreign companies Income taxes 2013 2,572 –766 20 2014 2,577 –778 13 51 113 – 87 66 –361 59 4 –117 73 – 400 The difference from deferred tax assets not recognised for initial differences is due to temporary differences between the carrying amounts in the IFRS financial statements and in the tax accounts of Deutsche Post AG that result from initial differences in the opening tax accounts as at 1 January 1995. In accordance with IAS 12.15 (b) and IAS 12.24 (b), the Group did not recognise any deferred tax assets in respect of these temporary differences, which related mainly to property, plant and equipment as well as to provisions for pensions and similar obligations. The remaining temporary dif- ferences between the carrying amounts in the IFRS financial state- ments and in the opening tax accounts amounted to €319 million as at 31 December 2014 (previous year: €366 million). The effects from deferred tax assets of German Group com- panies not recognised for tax loss carryforwards and temporary differences relate primarily to Deutsche Post AG and members of its consolidated tax group. Effects from deferred tax assets of foreign companies not recognised for tax loss carryforwards and temporary differences relate primarily to the Americas region. €123 million (previous year: €106 million) of the effects from deferred tax assets not recognised for tax loss carryforwards and temporary differences relates to the reduction of the effective income tax expense due to the utilisation of tax loss carryforwards and temporary differences, for which deferred tax assets had previ- ously not been recognised. In addition, the recognition of deferred taxes previously not recognised for tax loss carryforwards and of deductible temporary differences from a prior period reduced the deferred tax expense by €317 million (previous year: €208 mil- lion). Effects from unrecognised deferred tax assets amounting to €4 million (previous year: €10 million, write-down) were due to a valuation allowance recognised for a deferred tax asset. Other effects from unrecognised deferred tax assets primarily relate to tax loss carryforwards for which no deferred taxes were recognised. A deferred tax asset in the amount of €17 million (previous year: €7 million) was recognised in the balance sheet for companies that reported a loss in the previous year or in the current period as, based on tax planning, realisation of the tax asset is probable. In financial year 2014, a change in the tax rate had an insig- nificant effect on German Group companies. The change in the tax rate in some foreign tax jurisdictions did not lead to any sig- nificant effects. The effective income tax expense includes prior-period tax expenses from German and foreign companies in the amount of €4 million (tax income) (previous year: income of €113 million). The following table presents the tax effects on the compo- other comprehensive income € m 2014 Change due to remeasurements of net pension provisions IFRS 3 revaluation reserve IAS 39 revaluation reserve IAS 39 hedging reserve Currency translation reserve Other changes in retained earnings Share of other comprehensive income of investments accounted for using the equity method Before taxes Income taxes After taxes –2,350 –2 112 – 92 454 2 4 285 0 –10 27 0 0 0 –2,065 –2 102 – 65 454 2 4 other comprehensive income –1,872 302 –1,570 2013, adjusted 1 Change due to remeasurements of net pension provisions IFRS 3 revaluation reserve IAS 39 revaluation reserve IAS 39 hedging reserve Currency translation reserve Other changes in retained earnings Share of other comprehensive income of investments accounted for using the equity method other comprehensive income 1 Note 4. – 50 –1 77 62 – 460 1 –1 –372 36 0 – 8 –18 0 0 0 10 –14 –1 69 44 – 460 1 –1 –362 The procedure for calculating the recoverable portion of the de- ferred tax asset potential relating to pensions was refined during the financial year. This led to recognition of a positive tax effect in the amount of €221 million in other comprehensive income. As regards future effects, it is very difficult to make an estimation be- cause those effects depend crucially on the change in pension pro- visions associated with the differences between the IFRS financial statements and the tax accounts. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Income statement disclosures 163 Diluted earnings per share in the reporting period were €1.64 (previous year: €1.66). Diluted earnings per share Consolidated net profit for the period attributable to Deutsche Post AG shareholders Plus interest expense on the convertible bond Less income taxes Adjusted consolidated net profit for the period attributable to Deutsche Post AG shareholders Weighted average number of shares outstanding 2013 2014 2,091 2,071 6 1 6 1 2,096 2,076 € m € m € m € m number 1,208,910,457 1,209,507,913 Potentially dilutive shares number 52,944,097 53,243,204 Weighted average number of shares for diluted earnings Diluted earnings per share number 1,261,854,554 1,262,751,117 € 1.66 1.64 23 Dividend per share A dividend per share of €0.85 is being proposed for financial year 2014. Based on the 1,211,180,262 shares recorded in the commer- cial register as at 31 December 2014, this corresponds to a dividend distribution of €1,030 million. In the previous year the dividend amounted to €0.80 per share. Further details on the dividend dis- tribution can be found in Note 42. 20 Consolidated net profit for the period In financial year 2014, the Group generated consolidated net profit for the period of €2,177 million (previous year: €2,211 million). Of this figure, €2,071 million (previous year: €2,091 million) was attributable to Deutsche Post AG shareholders. 21 non-controlling interests The net profit attributable to non-controlling interests decreased by €14 million from €120 million to €106 million. 22 earnings per share Basic earnings per share are computed in accordance with IAS 33 (Earnings per Share) by dividing consolidated net profit by the average number of shares. Basic earnings per share for financial year 2014 were €1.71 (previous year: €1.73). Basic earnings per share Consolidated net profit for the period attributable to Deutsche Post AG shareholders Weighted average number of shares outstanding 2013 2014 € m 2,091 2,071 number 1,208,910,457 1,209,507,913 Basic earnings per share € 1.73 1.71 To compute diluted earnings per share, the average number of shares outstanding is adjusted for the number of all potentially dilutive shares. This item includes the executives’ rights to shares under the Performance Share Plan and Share Matching Scheme share-based payment systems (as at 31 December 2014: 6,745,501 shares; previous year: 5,992,349) and the maximum number of ordinary shares that can be issued on exercise of the conversion rights under the convertible bond issued on 6 December 2012. Consolidated net profit for the period attributable to Deutsche Post AG shareholders was increased by the amounts spent for the convertible bonds. Deutsche Post DHL Group — 2014 Annual Report 164 BALANCE SHEET DISCLOSURES 24 Intangible assets 24.1 overview € m Cost Balance at 1 January 2013 adjusted 1 Additions from business combinations Additions Reclassifications Disposals Currency translation differences Balance at 31 December 2013 / 1 January 2014 Additions from business combinations Additions Reclassifications Disposals Currency translation differences Balance at 31 December 2014 amortisation and impairment losses Balance at 1 January 2013 adjusted 1 Additions from business combinations Amortisation Impairment losses Reclassifications Reversals of impairment losses Disposals Currency translation differences Balance at 31 December 2013 / 1 January 2014 Additions from business combinations Amortisation Impairment losses Reclassifications Reversals of impairment losses Disposals Currency translation differences Balance at 31 December 2014 Carrying amount at 31 December 2014 Carrying amount at 31 December 2013 1 Note 4. Internally generated intangible assets Purchased brand names Purchased customer lists Other purchased intangible assets Advance payments and intangible assets under development Goodwill 1,083 502 944 1,497 12,056 1 39 23 –30 –3 1,113 1 18 48 –30 1 1,151 821 1 99 0 2 0 –28 –2 893 0 87 10 12 0 –24 1 979 172 220 0 0 0 0 –12 490 0 0 19 0 35 544 457 0 0 0 0 0 0 –10 447 0 0 0 0 0 0 31 478 66 43 0 0 0 0 –36 908 0 0 0 0 67 975 560 0 58 0 0 0 0 –26 592 0 54 0 0 0 0 44 690 285 316 4 79 22 – 90 –33 1,479 0 70 12 – 53 26 1,534 31 0 0 –22 –295 11,770 2 0 0 –2 477 12,247 1,093 1,138 2 118 15 –1 0 – 81 –25 1,121 0 120 0 –13 0 – 43 19 1,204 330 358 0 0 0 0 0 – 5 –36 1,097 0 0 0 0 0 0 41 1,138 11,109 10,673 134 0 126 –36 –1 –1 222 0 212 –39 – 4 1 392 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 2 390 222 Total 16,216 36 244 9 –143 –380 15,982 3 300 40 – 89 607 16,843 4,069 3 275 15 1 0 –114 – 99 4,150 0 261 10 1 0 – 67 136 4,491 12,352 11,832 Purchased software, concessions, industrial rights, licences and similar rights and assets are reported under purchased intangible assets. Internally generated intangible assets relate to development costs for internally developed software. Other than goodwill, only brand names that are acquired in their entirety are considered to have indefinite useful lives. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 165 For the purposes of annual impairment testing in accordance with IAS 36, the Group determines the recoverable amount of a CGU on the basis of its value in use. This calculation is based on projections of free cash flows that are initially discounted at a rate correspond- ing to the post-tax cost of capital. Pre-tax discount rates are then determined iteratively. The cash flow projections are based on the detailed planning for EBIT, depreciation / amortisation and investment planning adopted by management, as well as changes in net working capital, and take both internal historical data and external macroeconomic data into account. From a methodological perspective, the detailed planning phase covers a three-year planning horizon from 2015 to 2017. It is supplemented by a perpetual annuity representing the value added from 2018 onwards. This is calculated using a long- term growth rate, which is determined for each CGU separately and which is shown in the table below. The growth rates applied are based on long-term real growth figures for the relevant econ- omies, growth expectations for the relevant sectors and long-term inflation forecasts for the countries in which the CGU s operate. The cash flow forecasts are based both on past experience and on the effects of the anticipated future general market trend. In addition, the forecasts take into account growth in the respective geograph- ical submarkets and in global trade, and the ongoing trend towards outsourcing logistics activities. Cost trend forecasts for the trans- portation network and services also have an impact on value in use. The pre-tax cost of capital is based on the weighted average cost of capital. The (pre-tax) discount rates for the individual CGU s and the growth rates assumed in each case for the perpetual annu- ity are shown in the following table: Discount rates Growth rates 2013 2014 2013 2014 9.3 9.1 9.4 9.2 8.8 9.5 8.4 7.8 8.6 8.3 8.3 9.3 2.5 2.0 2.0 2.5 0.5 2.0 2.5 2.0 2.0 2.5 0.5 2.0 On the basis of these assumptions and the impairment tests car- ried out for the individual CGU s to which goodwill was allocated, it was established that the recoverable amounts for all CGU s exceed their carrying amounts. No impairment losses were recognised on goodwill in any of the CGU s as at 31 December 2014. When performing the impairment test, Deutsche Post DHL Group conducted sensitivity analyses as required by IAS 36.134. These analyses did not reveal any risk of impairment to goodwill. The additions to goodwill of €2 million relate to StreetScooter GmbH. Of the disposals of goodwill, €1 million relates to Hull Blyth Angola Viagens and €1 million to the Digital Solutions Busi- ness; Note 2. 24.2 allocation of goodwill to CGU s 2013 adjusted 1 2014 10,673 11,109 877 3,890 3,662 273 1,560 411 906 3,918 3,919 275 1,645 446 € m Total goodwill Post - eCommerce - Parcel express Global Forwarding, Freight DHL Global Forwarding DHL Freight Supply Chain DHL Supply Chain Williams Lea 1 Note 4. % Supply Chain DHL Supply Chain Williams Lea Global Forwarding, Freight DHL Freight DHL Global Forwarding Post - eCommerce - Parcel express Deutsche Post DHL Group — 2014 Annual Report 166 25 Property, plant and equipment 25.1 overview € m Cost Balance at 1 January 2013 adjusted 1 Additions from business combinations Additions Reclassifications Disposals Currency translation differences Balance at 31 December 2013 / 1 January 2014 Additions from business combinations Additions Reclassifications Disposals Currency translation differences Balance at 31 December 2014 Depreciation and impairment losses Balance at 1 January 2013 adjusted 1 Additions from business combinations Depreciation Impairment losses Reclassifications Reversals of impairment losses Disposals Currency translation differences Balance at 31 December 2013 / 1 January 2014 Additions from business combinations Depreciation Impairment losses Reclassifications Reversals of impairment losses Disposals Currency translation differences Balance at 31 December 2014 Carrying amount at 31 December 2014 Carrying amount at 31 December 2013 1 Note 4. Land and buildings Technical equipment and machinery Other equipment, operating and office equipment Vehicle fleet and transport equipment Advance payments and assets under development Aircraft 4,532 4,004 2,517 2,054 2,114 1 214 73 –155 – 96 4,569 0 138 51 –172 90 4,676 2,172 1 173 0 0 0 – 93 – 55 2,198 0 171 3 1 0 –106 58 2,325 2,351 2,371 13 150 177 –197 – 88 4,059 1 100 361 –206 88 4,403 2,730 12 249 3 –1 0 –151 – 53 2,789 0 235 0 49 0 –190 59 2,942 1,461 1,270 3 189 44 –180 – 86 2,487 1 155 –30 –200 61 2,474 1,945 2 206 0 1 0 –166 – 66 1,922 0 203 1 – 50 0 –192 48 1,932 542 565 0 27 228 –150 –16 2,143 0 35 116 – 465 24 1,853 885 0 193 19 0 –1 –125 –7 964 0 175 106 0 0 – 446 10 809 1,044 1,179 4 283 25 –238 –30 2,158 0 358 52 –261 19 2,326 1,097 4 203 0 0 0 –206 –18 1,080 0 216 0 0 0 –229 12 1,079 1,247 1,078 262 0 640 – 548 –10 – 6 338 0 790 – 589 –17 11 533 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 532 337 Total 15,483 21 1,503 –1 – 930 –322 15,754 2 1,576 –39 –1,321 293 16,265 8,830 19 1,024 22 0 –1 –741 –199 8,954 0 1,000 110 0 0 –1,163 187 9,088 7,177 6,800 Advance payments relate only to advance payments on items of property, plant and equipment for which the Group has paid ad- vances in connection with uncompleted transactions. Assets under development relate to items of property, plant and equipment in progress at the balance sheet date for whose production internal or third-party costs have already been incurred. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 167 25.2 Finance leases 26 Investment property The following assets are carried as non-current assets resulting from finance leases: 26.1 overview € m Land and buildings Technical equipment and machinery Other equipment, operating and office equipment Aircraft Vehicle fleet and transport equipment Finance leases 2013 155 3 10 160 2 330 2014 142 2 12 84 2 242 € m Cost At 1 January Additions Reclassifications Disposals Currency translation differences The reduction in aircraft is attributable to impairment losses, as part of the aircraft fleet was taken out of service earlier than ex- pected. Information on the corresponding liabilities can be found Note 46.4. under financial liabilities; at 31 December Depreciation At 1 January Additions Impairment losses Disposals Reclassifications at 31 December Carrying amount at 31 December 2013 2014 53 2 – 8 – 4 0 43 10 1 1 –2 0 10 33 43 7 –1 – 8 1 42 10 0 0 0 0 10 32 The investment property largely comprises leased property encum- bered by heritable building rights, and developed and undeveloped land in Germany, the USA, Iran and Angola. The term property also covers undeveloped land. The additions mainly relate to a new property in Angola. The disposals are attributable to the sale of a property in the USA and the reclassification of a property as held for sale. Rental income for investment property amounted to €3 mil- lion (previous year: €1 million), whilst the related expenses were €1 million (previous year: less than €1 million). The fair value amounted to €65 million (previous year: €74 million). 26.2 Fair value measurement under IFRS 13 The following table shows the fair value of the investment property measured by valuation technique. Carrying amount Fair value Level 1 1 Level 2 2 Level 3 3 18 7 6 1 32 21 2 10 33 51 7 6 1 65 58 2 14 74 – – – – – – – – – 13 4 6 1 24 14 – 14 28 38 3 – – 41 44 2 – 46 Investment property € m 31 December 2014 Property – Germany Property – Angola Property – USA Property – Iran Total 31 December 2013 Property – Germany Property – Angola Property – USA Total 1 Quoted prices (unadjusted) in active markets for identical assets or liabilities. 2 Quoted market prices that are observable directly (as a price) or indirectly (derived from the price). 3 Inputs that are not based on observable market data. Deutsche Post DHL Group — 2014 Annual Report 168 Fair value is determined using the comparison, investment and discounted cash flow (DCF) methods. Valuations are based on external and /or internal expert opinions as well as offered quotes. In some cases, inputs are based on criteria such as the size, age and condition of the land and buildings, the local economy and comparable prices, and are adjusted accordingly. Important inputs include the price per square metre or acre, or the expected rental income. There were no transfers between levels in financial years 2013 and 2014. 27 Investments accounted for using the equity method Investments accounted for using the equity method changed as follows: € m Balance at 1 January Disposals Changes in Group’s share of equity Changes recognised in profit or loss Profit distributions Changes recognised in other comprehensive income Balance at 31 December 1 Note 4. Associates 2014 Joint ventures 2014 2013 adjusted 1 2013 adjusted 1 2013 adjusted 1 60 0 5 –2 –1 62 62 –2 5 0 4 69 6 0 0 0 0 6 6 0 0 0 0 6 66 0 5 –2 –1 68 Total 2014 68 –2 5 0 4 75 The complete list of investments in associates and joint ventures can be found in the list of the Group’s shareholdings in accordance with section 313 (2) nos. 1 to 4 and section 313 (3) of the HGB at www.dpdhl.com/en/investors.html. 27.1 Investments in associates The following table gives an aggregated overview of the carrying amount in the consolidated financial statements and selected finan cial data (adjusted for the interest held) for those associates which, both individually and in the aggregate, are not of material significance for the Group. aggregate financial data for associates € m Carrying amount in the consolidated financial statements Profit / loss before income taxes Profit / loss after income taxes Other comprehensive income Total comprehensive income 2013 2014 62 5 5 –1 4 69 4 3 4 7 27.2 Joint ventures The carrying amounts of the companies that were previously pro- portionately consolidated and are now accounted for using the equity method are lower than €1 million. The following table presents in aggregated form the carrying amount and selected financial data of all interests in all joint ven- tures which, both individually and in the aggregate, are immaterial. The figures represent the Group’s interests. aggregate financial data for joint ventures € m Carrying amount in the consolidated financial statements Profit / loss before income taxes Profit / loss after income taxes Other comprehensive income Total comprehensive income 2013 2014 6 0 0 0 0 6 0 0 0 0 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 169 28 non-current financial assets € m Available-for-sale financial assets Loans and receivables Assets at fair value through profit or loss Lease receivables 1 Jan. 2013 adjusted 1 2013 adjusted 1 162 736 115 25 256 728 107 32 2014 288 834 192 49 non-current financial assets 1,038 1,123 1,363 1 Note 4. 30 Deferred taxes 30.1 overview € m Deferred tax assets Deferred tax liabilities 2013 1,327 124 2014 1,752 84 Write-downs of non-current financial assets amounting to €8 mil- lion (previous year: €4 million) were recognised in the income statement as the value of the assets had decreased. As in the pre- vious year, the entire amount is attributable to assets at fair value through profit or loss. Compared with the market rates of interest prevailing at 31 December 2014 for comparable non-current financial assets, most of the housing promotion loans are low-interest or interest- free loans. They are recognised in the balance sheet at a present value of €12 million (previous year: €20 million). The principal amount of these loans totals €13 million (previous year: €22 million). Details on restraints on disposal are contained in Note 50.2. 29 other non-current assets € m Pension assets Miscellaneous other non-current assets 1 Note 4. 1 Jan. 2013 adjusted 1 2013 adjusted 1 198 103 301 120 67 187 2014 88 63 151 Information on pension assets can be found in Note 44. 30.2 Breakdown by balance sheet item € m Intangible assets Property, plant and equipment Non-current financial assets Other non-current assets Other current assets Provisions Financial liabilities Other liabilities Tax loss carryforwards Gross amount Netting Carrying amount 2013 2014 Assets Liabilities Assets Liabilities 33 110 8 42 71 358 28 150 839 1,639 –312 1,327 171 47 55 38 63 27 18 17 – 436 –312 124 62 117 0 36 39 649 4 154 1,048 2,109 –357 1,752 156 52 70 42 26 36 51 8 – 441 –357 84 €948 million (previous year: €738 million) of the deferred taxes on tax loss carryforwards relates to tax loss carryforwards in Germany and €100 million (previous year: €101 million) to foreign tax loss carryforwards. No deferred tax assets were recognised for tax loss carry- forwards of around €10.2 billion (previous year: €11.2 billion) and for temporary differences of around €5,082 million (previous year: €4,113 million), as it can be assumed that the Group will probably not be able to use these tax loss carryforwards and temporary dif- ferences in its tax planning. Most of the tax loss carryforwards are attributable to Deutsche Post AG. It will be possible to utilise them for an indefinite period of time. In the case of the foreign companies, the significant tax loss carryforwards will not lapse before 2023. Deferred taxes have not been recognised for temporary dif- ferences of €726 million (previous year: €631 million) relating to earnings of German and foreign subsidiaries because these tempor- ary differences will probably not reverse in the foreseeable future. Deutsche Post DHL Group — 2014 Annual Report 170 30.3 Maturity structure € m 2014 Deferred tax assets Deferred tax liabilities 2013 Deferred tax assets Deferred tax liabilities 33 Trade receivables € m Short-term Long-term Netting Total 308 106 486 169 1,801 335 1,153 267 –357 –357 –312 –312 Trade receivables Deferred revenue 1,752 Receivables from Group companies 84 Trade receivables 1 Note 4. 1,327 124 34 other current assets Inventories 31 Standard costs for inventories of postage stamps and spare parts in freight centres amounted to €15 million (previous year: €15 mil- lion). There was no requirement to charge significant valuation allowances on these inventories. € m Prepaid expenses Current tax receivables Receivables from private postal agencies Income from cost absorption Creditors with debit balances 1 Jan. 2013 adjusted 1 2013 adjusted 1 2014 Receivables from loss compensation (recourse claims) € m Raw materials, consumables and supplies Finished goods and goods purchased and held for resale Work in progress Advance payments Inventories 1 Note 4. 32 Current financial assets € m 208 52 60 1 321 Available-for-sale financial assets Financial assets at fair value through profit or loss Loans and receivables Lease receivables Current financial assets 203 69 126 4 402 2013 611 140 63 7 821 233 69 28 2 332 2014 208 75 61 7 351 The change in current financial assets is primarily attributable to the liquidation of short-term investments in money market funds. Of the available-for-sale financial assets, €208 million (pre- vious year: €611 million) was measured at fair value. Details on restraints on disposal are contained in Note 50.2. 1 Jan. 2013 adjusted 1 2013 adjusted 1 6,400 534 6 6,940 6,490 528 4 7,022 2014 7,227 596 2 7,825 1 Jan. 2013 adjusted 1 2013 adjusted 1 2014 680 491 148 61 43 25 23 20 0 7 636 490 157 71 33 25 25 20 6 5 687 541 147 87 48 36 27 40 6 4 657 2,155 755 2,223 792 2,415 Receivables from employees Receivables from insurance business Receivables from sale of assets Receivables from cash-on-delivery Miscellaneous other assets other current assets 1 Note 4. Of the tax receivables, €396 million (previous year: €366 million) relates to VAT, €101 million (previous year: €83 million) to customs and duties, and €44 million (previous year: €41 million) to other tax receivables. Miscellaneous other assets include a large number of individual items. 35 Income tax assets and liabilities € m Income tax assets Income tax liabilities 1 Note 4. 1 Jan. 2013 127 – 534 2013 adjusted 1 167 – 429 2014 172 – 446 All income tax assets and liabilities are current and have maturities of less than one year. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 171 36 Cash and cash equivalents € m Cash equivalents Bank balances / cash in transit Cash Other cash and cash equivalents Cash and cash equivalents 1 Note 4. 1 Jan. 2013 adjusted 1 2013 adjusted 1 883 1,395 14 103 2,395 2,077 1,199 22 116 3,414 2014 1,686 1,226 22 44 2,978 Of the €2,978 million in cash and cash equivalents, €770 million was not available for general use by the Group as at the balance sheet date. Of this amount, €680 million was attributable to countries where exchange controls or other legal restrictions apply (mostly China, India and Pakistan) and €90 million to companies with non-controlling interest holders as well as to cash funds administered on a trust basis. 37 assets held for sale and liabilities associated with assets held for sale 37.1 overview The amounts reported under this item mainly relate to the follow- ing items: € m Exel Inc., USA – property (Supply Chain segment) Deutsche Post DHL Corporate Real Estate Management GmbH Co. Logistikzentren KG, Germany – property (Corporate Center / Other) Deutsche Post AG – property (Corporate Center / Other) DHL Aviation (Netherlands) B.V., the Netherlands – aircraft (Express segment) assets held for sale and liabilities associated with assets held for sale The term property also covers undeveloped land. DEUTSCHE POST AG Assets 2014 Liabilities 2013 2014 4 0 0 0 4 0 0 0 0 0 0 0 0 0 0 2013 2 20 20 0 42 The planned sale of two properties by Deutsche Post AG, which was announced in financial year 2013, has been completed. The most recent appraisal of the assets prior to reclassification did not indicate any impairment. DHL AvIATION (NETHERLANDS) B. v. As part of early fleet renewal activities, DHL Aviation (Nether- lands) B.V. plans to reduce its legacy aircraft fleet by 11 aircraft. The most recent measurement prior to reclassification led to an impair- ment loss of €102 million. EXEL INC. Of the properties held for sale in the previous year, one was sold in the course of the financial year and one was reclassified as in- vestment property, as it is no longer intended to be sold. Another property was reclassified from investment property to assets held for sale as it is planned to be sold. The most recent appraisal of the assets prior to reclassification did not indicate any impairment. DEUTSCHE POST DHL C ORPORATE REAL ESTATE MANAGEMENT GMBH & C O. LOGISTIKzENTREN KG The planned sale of a property announced in financial year 2013 was completed in the fourth quarter of 2014. The most recent appraisal of the assets prior to reclassification as assets held for sale and liabilities associated with assets held for sale did not result in any impairment. Deutsche Post DHL Group — 2014 Annual Report 172 37.2 Fair value measurement under IFRS 13 In accordance with IFRS 5, assets held for sale and liabilities asso- ciated with assets held for sale are no longer depreciated or amor- tised, but are recognised at the lower of their fair value less costs to sell and their carrying amount. The following table shows how the fair values were measured on a non-recurring basis using different inputs. 38 Issued capital and purchase of treasury shares 38.1 Share capital As in the previous year, KfW Bankengruppe (KfW) held a 21 % interest in the share capital of Deutsche Post AG as at 31 Decem- ber 2014. The remaining 79 % of the shares were in free float. KfW holds the shares in trust for the Federal Republic of Germany. non-recurring fair value measurements 38.2 Issued capital and purchase of treasury shares € m 31 December 2014 USA – property Netherlands – aircraft 31 December 2013 Germany – property USA – property Level 1 1 Level 2 2 Level 3 3 – – – – 4 – – 2 – 0 40 – 1 Quoted prices (unadjusted) in active markets for identical assets or liabilities. 2 Quoted market prices that are observable directly (as a price) or indirectly (derived from the price). 3 Inputs that are not based on observable market data. As in the previous year, external expert appraisals are used to de- termine the fair value of the property held for sale in the USA. The comparison method is used to determine fair value. The inputs that are assigned to level 2 are partly based on criteria such as the size, age and condition of the land and buildings, the local economic situation and comparable prices, and are adjusted accordingly. The principal input is the price per acre. The fair value of the aircraft held for sale is determined based on an analysis of the market and the purchase offer by a potential buyer. The fair values of the properties held for sale by Deutsche Post AG and Deutsche Post DHL Corporate Real Estate Manage- ment GmbH & Co. Logistikzentren KG classified under level 3 in the previous year were determined based on the purchase offers by potential buyers. There were no transfers between levels in financial year 2014. The issued capital amounts to €1,211 million. It is composed of 1,211,180,262 no-par value registered shares (ordinary shares) with a notional interest in the share capital of €1 per share and is fully paid up. Changes in issued capital € Balance at 1 January Addition due to 1st capital increase Addition due to 2nd capital increase 2013 2014 1,209,015,874 1,209,015,874 0 0 656,915 1,507,473 Issued capital pursuant to the commercial register 1,209,015,874 1,211,180,262 Treasury shares acquired Treasury shares issued Balance at 31 December –1,313,727 –3,158,717 1,313,727 1,651,244 1,209,015,874 1,209,672,789 As at 31 December 2014, Deutsche Post AG held 1,507,473 treasury shares (previous year: no treasury shares). Changes in treasury shares are presented in the statement of changes in equity. authorised / contingent capital at 31 December 2014 Authorised Capital 2009 Authorised Capital 2013 Contingent Capital 2011 Contingent Capital 2013 Contingent Capital 2014 Amount € m Purpose 0 Increase in share capital against cash / non-cash contri- butions (until 20 April 2014) 240 Increase in share capital against cash / non-cash contri- butions (until 28 May 2018) 75 75 40 Issue of options / conversion rights (24 May 2016) Issue of options / conversion rights (28 May 2018) Issue of subscription rights to executives (26 May 2019) Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 173 authorised Capital 2009 Contingent Capital 2011 As resolved by the Annual General Meeting on 21 April 2009, the Board of Management was authorised, subject to the consent of the Supervisory Board, to issue up to 240 million new, no-par value registered shares until 20 April 2014 in exchange for cash and /or non-cash contributions and thereby increase the company’s share capital. Shareholders generally have subscription rights. The Board of Management has not made use of such authorisation. Since this authorisation lapsed on 20 April 2014, the Annual General Meet- ing on 29 May 2013 resolved to replace it with a new authorisation for the same amount (Authorised Capital 2013). authorised Capital 2013 As resolved by the Annual General Meeting on 29 May 2013, the Board of Management is authorised, subject to the consent of the Supervisory Board, to issue up to 240 million new, no-par value registered shares until 28 May 2018 in exchange for cash and /or non-cash contributions and thereby increase the company’s share capital. Shareholders generally have subscription rights. However, subject to the approval of the Supervisory Board, the Board of Management may disapply the shareholders’ subscription rights to the shares covered by the authorisation. Deutsche Post AG’s Board of Management resolved, with the consent of the Supervisory Board, to make partial use of the authorisation granted to it by the Annual General Meeting on 29 May 2013 in accordance with article 5 (2) of the Articles of Association of Deutsche Post AG (Authorised Capital 2013), to in- crease Deutsche Post AG’s share capital by €656,915.00 by issuing 656,915 new no-par value registered shares with a notional interest in the share capital of €1.00 per share in exchange for cash contri- butions. The capital increase was entered in the commercial regis- ter of the Bonn Local Court on 12 March 2014. The shares partici- pated in the consolidated net profit for 2013. The Board of Management resolved, with the consent of the Supervisory Board, to make further partial use of the authorisa- tion granted to it by the Annual General Meeting on 29 May 2013 in accordance with article 5 (2) of the Articles of Association of Deutsche Post AG ( Authorised Capital 2013), to increase Deutsche Post AG’s share capital by €1,507,473.00 by issuing 1,507,473 new no-par value registered shares with a notional interest in the share capital of €1.00 per share in exchange for cash contributions. The capital increase was entered in the commercial register of the Bonn Local Court on 11 December 2014. The shares participate in the consolidated net profit for 2014. Implementation of the capital increases entailed transaction costs of €0.7 million. In its resolution dated 25 May 2011, the Annual General Meeting authorised the Board of Management, subject to the consent of the Supervisory Board, to issue bonds with warrants, convertible bonds and /or income bonds as well as profit participation certifi- cates, or a combination thereof, in an aggregate principal amount of up to €1 billion, on one or more occasions until 24 May 2016, thereby granting options or conversion rights for up to 75 million shares with a proportionate interest in the share capital not to exceed €75 million. Based on this authorisation, Deutsche Post AG issued a €1 bil- lion convertible bond on 6 December 2012, allowing holders to convert the bond into up to 48 million Deutsche Post AG shares. Full use was made of the authorisation by issuing the bond. The share capital is increased on a contingent basis by up to €75 million. Contingent Capital 2013 In its resolution dated 29 May 2013, the Annual General Meeting authorised the Board of Management, subject to the consent of the Supervisory Board, to issue bonds with warrants, convertible bonds and /or income bonds as well as profit participation certifi- cates, or a combination thereof, in an aggregate principal amount of up to €1.5 billion, on one or more occasions until 28 May 2018, thereby granting options or conversion rights for up to 75 million shares with a proportionate interest in the share capital not to exceed €75 million. The share capital is increased on a contingent basis by up to €75 million. No use was made of the authorisation in the reporting year. Contingent Capital 2014 On 27 May 2014, the Annual General Meeting of Deutsche Post AG resolved to authorise the Board of Management to contingently increase the share capital by up to €40 million through the issue of up to 40 million new no-par value registered shares. The contin- gent capital increase serves to grant subscription rights to selected Group executives. The subscription rights may only be issued based on the aforementioned Annual General Meeting resolution of 27 May 2014. The contingent capital increase will only be im- plemented to the extent that shares are issued based on the sub- scription rights granted and the company does not settle the sub- scription rights by cash payment or delivery of treasury shares. The new shares participate in profit from the beginning of the finan cial year in which they are issued. The share capital is increased on a contingent basis by up to €40 million. Deutsche Post DHL Group — 2014 Annual Report 174 38.3 authorisation to acquire treasury shares In financial year 2014, use was made of the authorisation to acquire treasury shares granted until 27 April 2015 by the Annual General Meeting on 28 April 2010 and extended on 9 May 2012. The Annual General Meeting on 27 May 2014 resolved to revoke the authorisation as of the effective date of the new authorisation. By way of a resolution adopted by the Annual General Meeting on 27 May 2014, the company continues to be authorised to acquire treasury shares in the period to 26 May 2019 of up to 10 % of the share capital existing when the resolution was adopted. The author isation permits the Board of Management to exercise it for every purpose permitted by law, and in particular to pursue the goals mentioned in the resolution by the Annual General Meeting. Treasury shares acquired on the basis of the authorisation, with shareholders’ subscription rights disapplied, may continue to be used for the purposes of listing on a stock exchange outside Germany. In addition, the Board of Management remains author- ised to acquire treasury shares using derivatives. As part of the Share Matching Scheme, Deutsche Post AG issued a total of 1,651,244 shares to executives in the current finan- cial year. To this end, 656,915 shares were acquired on the market for a total of €17 million in the first quarter of 2014. The average purchase price per share was €25.83. A further 990,269 shares were acquired for a total of €28 million and an average purchase price per share of €28.10 in the second and third quarter. Furthermore, 4,060 shares that were required in addition, were bought for a pur- chase price per share of €25.08 in the fourth quarter. The treasury shares acquired to settle the 2010 tranche of the Share Matching Scheme for executives due in 2015 (shares allo- cated to participating executives) were purchased for a total price of €40 million. The average purchase price per share was €26.59. As at 31 December 2014, Deutsche Post AG held 1,507,473 treasury shares. 38.4 Disclosures on corporate capital The equity ratio was 25.9 % in financial year 2014 (previous year: 28.3 %). The company’s capital is monitored using the net gearing ratio, which is defined as net debt divided by the total of equity and net debt. 39 Capital reserves An amount of €101 million was transferred to the capital reserves in the period up to 31 December 2014. Of this amount, €44 mil- lion was attributable to the Share Matching Scheme (31 Decem- ber 2013: €35 million), €3 million to the Performance Share Plan Note 38. and €16 million and €38 million to the capital increases; Capital reserves € m At 1 January addition / issue of rights under Share Matching Scheme 2013 2,254 2014 2,269 2009 tranche 2010 tranche 2011 tranche 2012 tranche 2013 tranche 2014 tranche Total additions exercise of rights under Share Matching Scheme 2009 tranche – matching shares 2012 tranche – investment and incentive shares 2013 tranche – investment and incentive shares Total exercised Total for Share Matching Scheme addition / issue of rights under Performance Share Plan 2014 tranche Capital increases 1 3 4 17 10 0 35 0 –20 0 –20 15 0 0 1 4 4 4 21 10 44 – 8 0 –23 –31 13 3 54 Capital reserves at 31 December 2,269 2,339 The exercise of the rights to shares under the 2009 and 2013 tranches reduced the capital reserves by €31 million (previous year: €20 million for the 2012 tranche) due to the issuance of treasury shares in this amount to the executives. On issue of the convertible bond on Deutsche Post AG shares, the conversion right in the amount of €74 million was recognised in capital reserves; Note 46. 40 other reserves Corporate capital € m Total financial liabilities Less cash and cash equivalents Less current financial assets Less long-term deposits Less non-current derivative financial instruments net debt Plus total equity Total capital Net gearing ratio (%) 2013 5,896 –3,414 – 821 – 55 –107 1,499 10,034 11,533 13.0 € m 2014 5,080 IFRS 3 revaluation reserve –2,978 IAS 39 revaluation reserve IAS 39 hedging reserve Currency translation reserve other reserves 1 Note 4. –351 – 60 –192 1,499 9,580 11,079 13.5 1 Jan. 2013 adjusted 1 2013 adjusted 1 3 –1 –7 – 469 – 474 2 68 37 – 924 – 817 2014 0 170 –28 – 483 –341 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 175 40.1 IFRS 3 revaluation reserve 40.3 IAS 39 hedging reserve € m At 1 January Changes recognised in other comprehensive income IFRS 3 revaluation reserve at 31 December 3 –1 2 2 –2 0 € m 2013 2014 The hedging reserve is adjusted by the effective portion of a cash flow hedge. The hedging reserve is reversed to profit or loss when the hedged item is settled. The IFRS 3 revaluation reserve includes the hidden reserves of DHL Logistics Co. Ltd., China, from purchase price allocation. These are attributable to the customer relationships contained in the 50 % interest held previously and to adjustments to deferred taxes. At 1 January Comprehensive income Changes from unrealised gains and losses Changes from realised gains and losses IAS 39 hedging reserve at 31 December before tax Deferred taxes IAS 39 hedging reserve at 31 December after tax 2013 –3 111 – 49 59 –22 37 2014 59 –73 –19 –33 5 –28 40.2 IAS 39 revaluation reserve € m At 1 January Currency translation differences Comprehensive income Changes from unrealised gains and losses Changes from realised gains and losses IAS 39 revaluation reserve at 31 December before tax Deferred taxes IAS 39 revaluation reserve at 31 December after tax 2013 0 1 76 0 77 – 9 68 2014 77 6 107 0 190 –20 170 The revaluation reserve comprises gains and losses from changes in the fair value of available-for-sale financial assets that have been recognised in other comprehensive income. This reserve is reversed to profit or loss either when the assets are sold or other- wise disposed of, or if their value is significantly or permanently impaired. The change in the hedging reserve is mainly the result of the recognition of previously unrealised gains and losses from hedging future operating currency transactions. In the financial year, realised gains of €70 million and realised losses of €51 million were recognised in other comprehensive income (previous year: realised losses of €26 million and realised gains of €75 million). Deferred taxes have been recognised in respect of the hedging reserve. 40.4 Currency translation reserve € m At 1 January Transactions with non-controlling interests Comprehensive income Changes from unrealised gains and losses Changes from realised gains and losses Currency translation reserve at 31 December 1 Note 4. 2013 adjusted 1 – 469 – 5 – 451 1 – 924 2014 – 924 0 441 0 – 483 Deutsche Post DHL Group — 2014 Annual Report 176 41 retained earnings As well as the undistributed consolidated profits generated in prior periods, retained earnings also contain the effects from trans- actions with non-controlling interests. € m At 1 January Dividend payment Consolidated net profit for the period Change due to remeasurements of net pension provisions Transactions with non-controlling interests Miscellaneous other changes retained earnings at 31 December 1 Note 4. 2013 adjusted 1 6,017 – 846 2,091 –15 – 62 –2 7,183 2014 7,183 – 968 2,071 –2,061 – 6 – 51 6,168 distribution is considered as a repayment of contributions from the capital contribution account and – in the opinion of the tax author- ities – serves to reduce the cost of acquiring the shares. 43 non-controlling interests € m Non-controlling interests 1 Note 4. 1 Jan. 2013 adjusted 1 207 2013 adjusted 1 190 2014 204 This balance sheet item includes adjustments for the interests of non-Group shareholders in the consolidated equity from acquisi- tion accounting, as well as their interests in profit or loss. The following table shows the companies to which the ma- terial non-controlling interests relate: The dividend payment to Deutsche Post AG shareholders of €968 million was made in May 2014. This corresponds to a divi- dend of €0.80 per share. € m For information on the change due to remeasurements of net pension provisions, see Note 44.6. Changes in treasury shares are presented in the statement of changes in equity. 42 equity attributable to Deutsche Post AG shareholders The equity attributable to Deutsche Post AG shareholders in finan- cial year 2014 amounted to €9,376 million (1 January 2013, adjusted: €9,006 million; 31 December 2013, adjusted: €9,844 million). Dividends Dividends paid to the shareholders of Deutsche Post AG are based on the net retained profit of €1,645 million reported in Deutsche Post  AG’s annual financial statements in accordance with the Handels gesetzbuch (HGB – German Commercial Code). The amount of €615 million remaining after deduction of the planned total dividend of €1,030 million (which corresponds to €0.85 per share) will be carried forward. Dividend distributed in financial year 2014 for the year 2013 Dividend distributed in financial year 2013 for the year 2012 Total dividend € m 968 846 Dividend per share € 0.80 0.70 As the dividend is paid in full from the tax-specific capital contribution account (steuerliches Einlagekonto as defined by sec- tion 27 of the Körperschaftssteuergesetz (KStG – German Corpor- ation Tax Act)) (contributions not made to subscribed capital), payment will be made without the deduction of capital gains tax or the solidarity surcharge. The dividend is tax exempt for share holders resident in Germany. It does not entitle recipients to a tax refund or a tax credit. In terms of taxation, the dividend DHL Sinotrans International Air Courier Ltd., China Blue Dart Express Limited, India Exel Saudia LLC, Saudi Arabia Tradeteam Limited, UK Other companies non-controlling interests 1 Note 4. 1 Jan. 2013 adjusted 1 2013 adjusted 1 2014 107 29 6 13 52 207 115 23 8 0 44 190 143 8 6 0 47 204 The following two companies hold material non-controlling interests: international express delivery and DHL Sinotrans International Air Courier Ltd., China, which has been assigned to the Express segment, provides domestic and transport services. Deutsche Post DHL Group holds a 50 % share in the company. Blue Dart Express Limited (Blue Dart), India, is a courier service provider which has been assigned to the PeP segment. Deutsche Post AG holds a share of 75 % in Blue Dart. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 177 The following table gives an overview of aggregated financial data for material non-controlling interests: Financial data for material non-controlling interests € m Balance sheet ASSETS Non-current assets Current assets Total ASSETS EQUITY AND LIABILITIES Non-current provisions and liabilities Current provisions and liabilities Total EQUITY AND LIABILITIES net assets Non-controlling interests Income statement Revenue Profit before income taxes Income taxes Profit / loss after income taxes Other comprehensive income Total comprehensive income attributable to non-controlling interests Dividend distributed to non-controlling interests Consolidated net profit attributable to non-controlling interests Cash flow statement Net cash from operating activities Net cash used in / from investing activities Net cash used in financing activities Net change in cash and cash equivalents Cash and cash equivalents at 1 January Effect of changes in exchange rates on cash and cash equivalents Cash and cash equivalents at 31 December Sinotrans Blue Dart 2013 2014 2013 2014 139 310 449 1 218 219 230 115 978 218 55 163 –1 162 79 82 79 156 –19 –163 –26 196 3 173 124 365 489 8 194 202 287 143 1,163 260 66 194 19 213 106 78 97 109 –15 –156 – 62 173 34 145 65 67 132 4 35 39 93 23 239 25 11 14 –18 – 4 –1 5 3 16 5 –21 0 5 –1 4 76 69 145 47 49 96 49 8 272 23 19 4 9 13 3 14 1 2 14 –14 2 4 0 6 Deutsche Post DHL Group — 2014 Annual Report 178 The portion of other comprehensive income attributable to non-controlling interests largely relates to the currency translation reserve. The changes are shown in the following table: € m Balance at 1 January Transactions with non-controlling interests Comprehensive income Changes from unrealised gains and losses Changes from realised gains and losses Currency translation reserve at 31 December 2013 – 5 5 –11 0 –11 2014 –11 0 17 0 6 The changes in transactions with non-controlling interests without change of control are presented in the following table: Transactions with non-controlling interests € m Giorgio Gori Group, Italy Tradeteam Limited, UK Blue Dart Express Limited, India Other Total Currency translation reserve 0 – 4 0 –1 – 5 2013 Retained earnings – 62 10 0 –10 – 62 Currency translation reserve 0 0 0 0 0 Total – 62 6 0 –11 – 67 2014 Retained earnings 16 0 –10 –12 – 6 Total 16 0 –10 –12 – 6 44 Provisions for pensions and similar obligations € m Provisions for pensions and similar obligations 1 Note 4. 1 Jan. 2013 adjusted 1 2013 adjusted 1 2014 5,216 5,016 7,226 The Group’s substantial defined benefit retirement plans are in Germany and the UK. In Germany, Deutsche Post AG has occupational retirement arrangements dating back to 1997 based on a collective agreement, which are open to new hourly workers and salaried employees. These arrangements are based on fixed benefit amounts and pro- vide for monthly payments as from the statutory retirement age, depending on length of service and the wage / salary level achieved. Annual increases in the fixed amounts during the service period and in the pension payments are linked to agreed percentages, i.e., 1.45 % for active hourly workers and salaried employees and 1.00 % for retirees. The plan also provides for invalidity benefits and surviv- ing dependents’ benefits. Negative past service cost was recognised in the previous year due to an internal change in the conditions for access to certain invalidity benefits. Retirement arrange ments with a similar structure are available to executives below the manage- ment board level and to specific employee groups who can make use of deferred compensation. The large majority of Deutsche Post AG’s obligations relates to the vested entitlements of hourly workers and salaried employees on the transition date in 1997 and to legacy pension commitments towards former hourly workers and salaried employees who had left or retired from the company by the transition date. The amounts individually determined for the vested entitlements of the active hourly workers and salaried employees are subject to an annual rate of increase of 1.45 %. Deutsche Post AG’s overall pension plan is based on the Betriebsrentengesetz (BetrAVG – German Occupational Pension Act), in addition to collective agreements and other relevant docu- ments. The prime source of external funding is a captive trust that also services a support fund and a pension fund. The trust is funded on a case-by-case basis in line with the Group’s finance strategy and, in the case of the support fund, on an ongoing basis in line with tax law options. In the case of the pension fund the super visory funding requirements can, in principle, be met with- out additional employer contributions. The support fund’s govern- ing bodies include both Deutsche Post AG employees and former employees. Part of the plan assets is invested in real estate that is leased out to the Group on a long-term basis. In addition, some of the legacy pension commitments use Versorgungsanstalt der Deutschen Bundespost (VAP), a joint pension fund operated by the Deutsche Bundespost successor companies. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 179 Individual subsidiaries in Germany have retirement plans that were acquired in the context of acquisitions and transfers of operations and that are closed to new entrants. In the UK, the Group’s defined benefit pension arrangements have largely been closed to new entrants for a number of years. In addition, Deutsche Post DHL Group committed itself to a change in its pension strategy in the UK on 26 November 2013, and these arrange ments are now also largely closed for further service accrual, with effect from 1 April 2014. As a result, negative past service cost was recognised in the prior year (shown in the tables below before closure costs and transitional payments). Since 1 April 2014, the employees affected have been able to participate in a defined con- tribution arrangement. Currently, one single defined benefit pension arrangement of the Group in the UK remains open to existing employees, who have not yet chosen to join, or to new employees as a result of a business transfer from the UK government. It provides for monthly payments from retirement, depending on length of service and final salary. In addition, a pension commencement lump sum is payable. Indexation of pension payments is linked to inflation. This arrangement also includes invalidity benefits and surviving dependents’ benefits. The majority of the Group’s (defined benefit) arrangements in the UK have been consolidated into a group plan with different sections for the participating divisions. These are largely funded via a group trust. The amount of the employer contributions must be negotiated with the trustee in the course of funding valuations. The trustee’s directors are Group employees, former employees and non-Group third parties, all of whom are required to be independ- ent. Employee beneficiaries make their own funding contributions in the case of the remaining open defined benefit arrangement. The group plan is mainly governed by the corresponding trust deed and rules and the UK Pensions Acts. A wide variety of other defined benefit retirement plans in the Group are to be found in the Netherlands, Switzerland, the USA and a large number of other countries. In the Netherlands, collective agreements require that those employees who are not covered by a sector-specific plan participate in a dedicated defined benefit retirement plan. Following a change in the plan in the year under review, the benefit plan is no longer based on final salary, but exclusively provides for annual accruals from 1 January 2015. In addition, a new pensionable salary cap is applied in accordance with the relevant Dutch laws. Consequently, negative past service cost had to be recognised in the year under review. The dedicated defined benefit retirement plan provides for monthly benefit payments that increase in line with the agreed wage and salary increases on the one hand and the funds available for such increases on the other. In Switzerland, employees receive an occupational pension in line with statutory requirements, depending on the contribu- tions paid, an interest rate that is fixed each year, certain annuity factors and any pension increases specified. On 9 December 2014, a change in the plan was resolved which will lead to a change, from 1 January 2015, in the annuity factors in particular. Consequently, negative past service cost was recognised in the year under review. In the USA, the companies’ defined benefit plans have been closed to new entrants and accrued entitlements have been frozen. The Group companies in these three countries primarily use joint funding institutions within the Group. In the Netherlands and in Switzerland, both employers and employees contribute to plan funding. In the USA no contributions are currently made to the companies’ defined benefit plans. In the year under review, there were no material amendments, curtailments or settlements affecting the Group’s defined benefit plans in the Other area, be- yond the two plan changes in the Netherlands and Switzerland mentioned above. Various risks arise in the context of defined benefit plans. Of these risks, the interest rate risk and investment risk in particular are still deemed to be significant. The information below on pension obligations is broken down into the following areas: Germany, UK and Other. Deutsche Post DHL Group — 2014 Annual Report 180 44.1 Calculation of the balance sheet items The balance sheet items were calculated as follows: € m 31 December 2014 Present value of defined benefit obligations at 31 December Fair value of plan assets at 31 December Surplus (–) / deficit (+) at 31 December Effect of asset ceilings at 31 December net pension provisions at 31 December reported separately Pension assets at 31 December Provisions for pensions and similar obligations at 31 December 31 December 2013 Present value of defined benefit obligations at 31 December Fair value of plan assets at 31 December Surplus (–) / deficit (+) at 31 December Effect of asset ceilings at 31 December net pension provisions at 31 December reported separately Pension assets at 31 December Provisions for pensions and similar obligations at 31 December In the Other area, the Netherlands, Switzerland and the USA account for a share in the corresponding present value of the defined benefit obligations of 43 %, 22 % and 13 %, respectively (31 December 2013: 42 %, 24 % and 11 %). Additionally, rights to reimbursement from former Group companies existed in the Group in Germany in the amount of around €17 million (31 December 2013: €14 million) which are re- ported separately. Consequently, benefit payments are being made directly by the former Group companies. Germany UK Other Total 10,453 – 4,228 6,225 0 6,225 0 6,225 8,438 – 4,119 4,319 0 4,319 0 4,319 5,247 – 4,750 2,399 –1,986 18,099 –10,964 497 1 498 3 501 413 2 415 85 500 4,395 – 4,034 1,963 –1,752 361 1 362 18 380 211 4 215 102 317 7,135 3 7,138 88 7,226 14,796 – 9,905 4,891 5 4,896 120 5,016 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 181 44.2 Present value of defined benefit obligations The present value of defined benefit obligations changed as follows: € m 2014 Present value of defined benefit obligations at 1 January Current service cost, excluding employee contributions Interest cost on defined benefit obligations Actuarial gains (–) / losses (+) – changes in demographic assumptions Actuarial gains (–) / losses (+) – changes in financial assumptions Actuarial gains (–) / losses (+) – experience adjustments Past service cost Settlement gains (–) / losses (+) Employee contributions Benefit payments Settlement payments Transfers Acquisitions / divestitures Currency translation effects Present value of defined benefit obligations at 31 December 2013 Present value of defined benefit obligations at 1 January Current service cost, excluding employee contributions Interest cost on defined benefit obligations Actuarial gains (–) / losses (+) – changes in demographic assumptions Actuarial gains (–) / losses (+) – changes in financial assumptions Actuarial gains (–) / losses (+) – experience adjustments Past service cost Settlement gains (–) / losses (+) Employee contributions Benefit payments Settlement payments Transfers Acquisitions / divestitures Currency translation effects Present value of defined benefit obligations at 31 December The significant financial assumptions are as follows: % 31 December 2014 Discount rate Expected annual rate of future salary increase Expected annual rate of future pension increase 31 December 2013 Discount rate Expected annual rate of future salary increase Expected annual rate of future pension increase Deutsche Post DHL Group — 2014 Annual Report Germany UK Other Total 8,438 4,395 1,963 14,796 110 312 0 2,057 –12 6 0 11 14 202 – 88 627 –26 0 0 4 – 469 –189 0 0 0 0 10,453 0 0 0 308 5,247 39 69 15 375 – 5 –20 0 15 – 94 0 1 0 163 583 –73 3,059 – 43 –14 0 30 –752 0 1 0 41 2,399 349 18,099 8,608 4,116 2,051 14,775 111 314 –33 – 68 25 – 58 0 10 – 471 0 3 –3 0 8,438 34 176 237 156 0 –75 0 11 –173 0 0 0 – 87 4,395 41 66 5 –103 3 –3 0 15 –77 –2 1 –1 –33 1,963 186 556 209 –15 28 –136 0 36 –721 –2 4 – 4 –120 14,796 Germany UK Other Total 2.25 2.50 2.00 3.75 2.50 2.00 3.50 3.00 2.59 4.50 4.50 2.96 2.33 2.05 0.92 3.48 2.12 1.06 2.62 2.43 2.07 3.94 3.06 2.20 182 The discount rates for defined benefit obligations in the euro zone and the UK were each derived from an individual yield curve comprising the yields of AA-rated corporate bonds. Membership- related factors were taken into account. For other countries, the discount rate was determined in a similar way, provided there was a deep market for AA-rated (or, to some extent, AA and AAA-rated) corporate bonds. By contrast, government bond yields were used for countries without a deep market for such corporate bonds. For the annual pension increase in Germany, agreed rates in particular must be taken into account in addition to the assump- tions shown. The effective weighted average therefore amounts to 1.00 % (2013: 1.00 %). The significant demographic assumptions made relate to life expectancy and mortality. For the German Group companies, they were calculated using the Richttafeln 2005 G mortality tables pub- lished by Klaus Heubeck. Life expectancy for the British retirement plans was based on the S1PMA / S1PFA tables of the Continuous Mortality Investigation of the Institute and Faculty of Actuaries adjusted to reflect plan-specific mortality. Other countries used their own, current standard mortality tables. If one of the significant financial assumptions were to change, the present value of the defined benefit obligations would change as follows: % 31 December 2014 Discount rate Expected annual rate of future salary increase Expected annual rate of future pension increase 31 December 2013 Discount rate Expected annual rate of future salary increase Expected annual rate of future pension increase These are effective weighted changes in the present value of the var- ious defined benefit obligations, e.g., taking into account the largely fixed nature of the pension increase for Germany. A one-year increase in life expectancy for a 65-year-old bene- ficiary would increase the present value of the defined benefit obli- gations by 4.64 % in Germany (previous year: 4.63 %) and by 3.80 % in the UK (previous year: 3.53 %). The corresponding increase for other countries would be 2.08 % (previous year: 2.40 %), for a total increase of 4.06 % (previous year: 4.01 %). When determining the sensitivity disclosures, the present values were calculated using the same methodology used to cal- culate the present values at the reporting date. The presentation does not take into account interdependencies between the assump- tions; rather, it supposes that the assumptions change in isolation. This would be unusual in practice, since assumptions are often correlated. Change in assumption Change in present value of defined benefit obligations Germany UK Other Total +1.00 –1.00 +0.50 – 0.50 +0.50 – 0.50 +1.00 –1.00 +0.50 – 0.50 +0.50 – 0.50 –13.57 17.85 0.18 – 0.17 0.41 – 0.37 –12.31 15.63 0.17 – 0.15 0.30 – 0.27 –16.06 19.78 0.11 – 0.10 5.07 –3.18 –16.14 19.58 1.06 –1.21 4.09 – 4.08 –14.43 18.75 1.17 –1.10 6.13 – 4.37 –13.41 17.20 1.44 –1.30 5.81 – 4.14 –14.40 18.53 0.29 – 0.27 2.51 –1.71 –13.59 17.01 0.60 – 0.62 2.15 –1.91 The weighted average duration of the Group’s defined bene- fit obligations at 31 December 2014 was 15.9 years in Germany (31 December 2013: 14.3 years) and 18.2 years in the UK (31 Decem- ber 2013: 18.5 years). In the other countries it was 16.8 years (31 De- cember 2013: 15.5 years), and in total it was 16.7 years (31 Decem- ber 2013: 15.7 years). A total of 30.8 % (31 December 2013: 27.6 %) of the present value of the defined benefit obligations was attributable to active beneficiaries, 16.8 % (31 December 2013: 16.2 %) to terminated bene ficiaries and 52.4 % (31 December 2013: 56.2 %) to retirees. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 183 44.3 Fair value of plan assets The fair value of the plan assets changed as follows: € m 2014 Fair value of plan assets at 1 January Interest income on plan assets Return on plan assets excluding interest income Other administration costs in accordance with IAS 19.130 Employer contributions Employee contributions Benefit payments Settlement payments Transfers Acquisitions / divestitures Currency translation effects Fair value of plan assets at 31 December 2013 Fair value of plan assets at 1 January Interest income on plan assets Return on plan assets excluding interest income Other administration costs in accordance with IAS 19.130 Employer contributions Employee contributions Benefit payments Settlement payments Transfers Acquisitions / divestitures Currency translation effects Fair value of plan assets at 31 December The fair value of the plan assets can be broken down as follows: € m 31 December 2014 Equities Fixed income securities Real estate Alternatives Insurances Cash Other Fair value of plan assets 31 December 2013 Equities Fixed income securities Real estate Alternatives Insurances Cash Other Germany UK Other Total 4,119 153 45 0 194 0 4,034 186 369 – 6 69 4 –278 –189 0 – 5 0 0 4,228 4,129 153 30 0 143 0 0 0 0 283 4,750 3,936 168 96 – 6 83 11 –337 –173 0 1 0 0 4,119 0 0 0 – 81 4,034 1,752 60 177 –3 27 15 – 84 0 1 0 41 1,986 9,905 399 591 – 9 290 19 – 551 0 – 4 0 324 10,964 1,693 9,758 54 50 –3 37 15 – 66 –2 0 0 –26 1,752 375 176 – 9 263 26 – 576 –2 1 0 –107 9,905 Germany UK Other Total 785 1,402 1,121 299 576 42 3 1,000 3,072 175 449 0 40 14 694 845 203 39 108 19 78 2,479 5,319 1,499 787 684 101 95 4,228 4,750 1,986 10,964 622 1,227 1,030 314 582 205 139 872 2,488 150 469 0 14 41 632 658 193 53 92 33 91 2,126 4,373 1,373 836 674 252 271 Fair value of plan assets 4,119 4,034 1,752 9,905 Deutsche Post DHL Group — 2014 Annual Report 184 Quoted prices in an active market exist for around 81 % (previ- ous year: 80 %) of the total fair values of plan assets. Most of the remain ing assets for which no such quoted market prices exist are attributable as follows: 12 % (previous year: 12 %) to real estate, 6 % (previous year: 6 %) to insurances, 1 % (previous year: 1 %) to alter- natives and 0 % (previous year: 1 %) to other. The majority of the investments on the active markets are globally diversified, with country-specific focus areas. Real estate with a fair value of €1,106 million (previous year: €1,016 million) is used by Deutsche Post AG itself. Otherwise, as in the previous year, no plan assets were used by the Group and no transferable own financial instruments were held as plan assets. Asset-liability studies are performed at regular intervals in Germany, the UK and, amongst other places, the Netherlands, Switzer land and the USA to examine the match between assets and liabilities; the strategic allocation of plan assets is adjusted in line with this. 44.4 effect of asset ceilings In the UK and Switzerland, the plan rules for one retirement plan in each case required a surplus to be capped to a certain extent to reach the level of the present value of the benefits (asset ceiling). Apart from this, asset ceilings had no effect as at 31 December 2014, Note 44.1 for amounts as in the previous year. See the table under and changes compared with the previous year. 44.5 net pension provisions Net pension provisions changed as follows: € m 2014 Net pension provisions at 1 January Service cost 1 Net interest cost Remeasurements Employer contributions Employee contributions Benefit payments Settlement payments Transfers Acquisitions / divestitures Currency translation effects net pension provisions at 31 December 2013 Net pension provisions at 1 January Service cost 1 Net interest cost Remeasurements Employer contributions Employee contributions Benefit payments Settlement payments Transfers Acquisitions / divestitures Currency translation effects net pension provisions at 31 December 1 Including administration costs in accordance with IAS 19.130 from plan assets. Payments amounting to €453 million are expected with regard to net pension provisions in 2015. Of this amount, €199 million is attributable to the Group’s expected direct benefit payments and €254 million to expected employer contributions to pension funds. Germany UK Other Total 4,319 116 159 2,000 –194 11 –191 0 5 0 0 6,225 4,479 53 161 –106 –143 10 –134 0 2 –3 0 4,319 362 20 16 144 – 69 0 0 0 0 0 25 498 181 –35 8 297 – 83 0 0 0 0 0 – 6 362 215 22 9 206 –27 0 –10 0 0 0 0 415 358 41 12 –141 –37 0 –11 0 1 –1 –7 215 4,896 158 184 2,350 –290 11 –201 0 5 0 25 7,138 5,018 59 181 50 –263 10 –145 0 3 – 4 –13 4,896 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 185 44.6 Components of defined benefit cost The components of defined benefit cost are as follows: € m 2014 Current service cost, excluding employee contributions Past service cost Settlement gains (–) / losses (+) Other administration costs in accordance with IAS 19.130 Service cost 1 Interest cost on defined benefit obligations Interest income on plan assets Interest on the effect of asset ceilings net interest cost Actuarial gains (–) / losses (+) – total Return on plan assets excluding interest income Change in effect of asset ceilings excluding interest remeasurements Cost of defined benefit plans 2013 Current service cost, excluding employee contributions Past service cost Settlement gains (–) / losses (+) Other administration costs in accordance with IAS 19.130 Service cost 1 Interest cost on defined benefit obligations Interest income on plan assets Interest on the effect of asset ceilings net interest cost Actuarial gains (–) / losses (+) – total Return on plan assets excluding interest income Change in effect of asset ceilings excluding interest remeasurements Cost of defined benefit plans 1 Including administration costs in accordance with IAS 19.130 from plan assets. €158 million of the cost of defined benefit plans (previous year: €59 million) related to staff costs, €184 million (previous year: €181 million) to net other finance costs and €2,350 million (previ- ous year: €50 million) to other comprehensive income. 44.7 risk A number of risks that are material to the company and the plans exist in relation to the defined benefit plans. Opportunities for risk mitigation are used in line with the specifics of the plans concerned. INTEREST RATE RISK A decrease (increase) in the discount rate would lead to an increase (decrease) in the present value of the total obligation and would in principle be accompanied by an increase (decrease) in the fair value of the fixed income securities contained in the plan assets. Other hedges are made, in some cases using derivatives. Deutsche Post DHL Group — 2014 Annual Report Germany 110 6 0 0 116 312 –153 0 159 2,045 – 45 0 2,000 2,275 111 – 58 0 0 53 314 –153 0 161 –76 –30 0 –106 108 UK 14 0 0 6 20 202 –186 0 16 513 –369 0 144 180 34 –75 0 6 –35 176 –168 0 8 393 – 96 0 297 270 Other Total 39 –20 0 3 22 69 – 60 0 9 385 –177 –2 206 237 41 –3 0 3 41 66 – 54 0 12 – 95 – 50 4 –141 – 88 163 –14 0 9 158 583 –399 0 184 2,943 – 591 –2 2,350 2,692 186 –136 0 9 59 556 –375 0 181 222 –176 4 50 290 INFLATION RISK Pension obligations – especially final salary schemes or schemes involving increases during the pension payment phase – can be linked directly or indirectly to inflation. The risk of rates of infla- tion increasing to the present value of the defined benefit obliga- tions has been mitigated in the case of Germany, for example, by switching to an arrangement involving fixed benefit amounts. In the case of the UK, the risk has been mitigated by largely closing the defined benefit arrangements and setting a fixed rate of increase or, to some extent, by capping increases or providing for lump sum payments in some cases. Additionally, there is a positive correl- ation with interest. 186 INvESTMENT RISK The investment is in principle subject to a large number of risks; in particular, it is exposed to the risk that market prices may change. This is managed primarily by ensuring broad diversification and using risk overlays. LONGEvITY RISK Longevity risk may arise in connection with the benefits payable in the future due to a future increase in life expectancy. This is miti- gated in particular by using current standard mortality tables when calculating the present value of the defined benefit obligations. The mortality tables used in Germany and the UK, for example, include an allowance for expected future increases in life expectancy. 45 other provisions 45.1 overview € m Other non-current provisions Other current provisions other provisions 1 Note 4. 1 Jan. 2013 adjusted 1 2013 adjusted 1 1,954 1,667 3,621 1,589 1,752 3,341 2014 1,556 1,545 3,101 Other provisions break down into the following main types of provision: € m Other employee benefits Restructuring provisions Technical reserves (insurance) Postage stamps Tax provisions Miscellaneous provisions other provisions 1 Note 4. 45.2 Changes in other provisions € m At 1 January 2014 Changes in consolidated group Utilisation Currency translation differences Reversal Unwinding of discount / changes in discount rate Reclassification Additions at 31 December 2014 Non-current 2014 705 93 435 0 0 323 1,556 2013 adjusted 1 745 109 402 0 0 333 1,589 2013 adjusted 1 311 425 203 400 116 297 Current 2014 278 209 211 350 98 399 2013 adjusted 1 1,056 534 605 400 116 630 Total 2014 983 302 646 350 98 722 1,752 1,545 3,341 3,101 Other employee benefits Restructuring provisions Technical reserves (insurance) 1,056 0 – 476 44 –22 15 5 361 983 534 0 –157 40 –174 1 – 5 63 302 605 0 – 55 16 –24 11 0 93 646 Postage stamps 400 0 – 400 0 0 0 0 350 350 Tax provisions Miscellaneous provisions 116 0 – 55 2 –20 0 0 55 98 630 0 –251 11 – 67 9 0 390 722 Total 3,341 0 –1,394 113 –307 36 0 1,312 3,101 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 187 The provision for other employee benefits primarily covers work- force reduction expenses (severance payments, transitional bene- fits, partial retirement, etc.), stock appreciation rights (SAR s) and jubilee payments. Of the tax provisions, €31 million (previous year: €35 mil- lion) relates to VAT, €4 million (previous year: €5 million) to cus- toms and duties, and €63 million (previous year: €76 million) to other tax provisions. The restructuring provisions comprise all expenses resulting from the restructuring measures within the US express business as well as in other areas of the Group. These measures relate primarily to settlement payment obligations assumed in the USA, rentals for idle plant, termination benefits for employees (partial retirement programmes, transitional benefits), litigation risks and expenses from the closure of terminals, for example. Technical reserves (insurance) mainly consist of outstand- ing loss reserves and IBNR reserves; further details can be found in Note 7. The provision for postage stamps covers outstanding obli- gations to customers for letter and parcel deliveries from postage stamps sold but still unused by customers, and is based on studies by market research companies and internal calculations. It is meas- ured at the nominal value of the stamps issued. 45.3 Miscellaneous provisions The miscellaneous provisions break down as follows: € m Litigation costs Risks from business activities Aircraft maintenance Miscellaneous other provisions Miscellaneous provisions 1 Note 4. 1 Jan. 2013 adjusted 1 2013 adjusted 1 115 105 58 414 692 97 91 73 369 630 2014 177 45 96 404 722 Miscellaneous other provisions include a large number of individ- ual items. 45.4 Maturity structure The maturity structure of the provisions recognised in financial year 2014 is as follows: € m 2014 Other employee benefits Restructuring provisions Technical reserves (insurance) Postage stamps Tax provisions Miscellaneous provisions Total 46 Financial liabilities 46.1 overview € m Non-current financial liabilities Current financial liabilities Financial liabilities 1 Note 4. Less than 1 year More than 1 year to 2 years More than 2 years to 3 years More than 3 years to 4 years More than 4 years to 5 years More than 5 years 278 209 211 350 98 399 1,545 212 18 180 0 0 114 524 130 8 90 0 0 44 272 72 10 56 0 0 25 163 57 11 36 0 0 23 127 234 46 73 0 0 117 470 Total 983 302 646 350 98 722 3,101 1 Jan. 2013 adjusted 1 2013 adjusted 1 4,421 410 4,831 4,619 1,335 5,954 2014 4,683 486 5,169 The decline in financial liabilities is largely attributable to the repay ment of a bond in the amount of €0.9 billion in January 2014. Deutsche Post DHL Group — 2014 Annual Report 188 € m Bonds Amounts due to banks Finance lease liabilities Liabilities to Group companies Financial liabilities at fair value through profit or loss Other financial liabilities Financial liabilities 1 Note 4. 46.2 Bonds Non-current 2014 4,290 1 191 0 12 189 4,683 2013 adjusted 1 4,164 0 194 58 11 192 4,619 2013 adjusted 1 924 198 19 32 29 133 1,335 Current 2014 0 183 19 23 133 128 486 2013 adjusted 1 5,088 198 213 90 40 325 5,954 Total 2014 4,290 184 210 23 145 317 5,169 The following table contains further details on the company’s most significant bonds. The bonds issued by Deutsche Post Finance B. V. are fully guaranteed by Deutsche Post AG. Significant bonds Bond 2003 / 2014 Bond 2012 / 2017 Bond 2012 / 2022 Bond 2012 / 2020 Bond 2012 / 2024 Bond 2013 / 2018 Bond 2013 / 2023 Convertible bond 2012 / 2019 1 Nominal coupon % 4.875 1.875 2.950 1.875 2.875 1.5 2.75 0.600 Issue volume Issuer €926 million Deutsche Post Finance B. V. €750 million Deutsche Post Finance B. V. €500 million Deutsche Post Finance B. V. €300 million Deutsche Post AG €700 million Deutsche Post AG €500 million Deutsche Post AG €500 million Deutsche Post AG €1 billion Deutsche Post AG 2013 2014 Carrying amount € m 924 745 496 295 696 491 495 931 Fair value € m 929 767 516 296 706 499 501 928 Carrying amount € m Fair value € m 0 747 496 297 697 496 495 942 0 780 575 323 806 522 570 1,006 1 This relates to the debt component of the convertible bond; the equity component is recognised in the capital reserves. The fair value of the listed convertible bond as at the balance sheet date was €1,384 million (previous year: €1,353 million). The €1 billion convertible bond issued on 6 December 2012 has a conversion right, which allows holders to convert the bond into a predetermined number of Deutsche Post AG shares if Deutsche Post AG’s share price more than temporarily exceeds 130 % of the conversion price applicable at that time. The conversion right may be exercised between 16 January 2013 and 21 November 2019. On issue, the conversion price was set at €20.74. It was required to be adjusted to €20.69 due to the dividend payment of €0.80 per share for financial year 2013. In addition, Deutsche Post AG was granted a call option allowing it to repay the bond early at face value plus accrued interest if Deutsche Post AG’s share price more than tem- porarily exceeds 130 % of the conversion price applicable at that time. The option can be exercised between 6 December 2017 and 16 November 2019. For contractual reasons, the convertible bond was split into a debt component and an equity component. The equity instrument in the amount of €74 million is reported under capital reserves. The value of the debt component on the issue date calculated in accordance with IFRS 32.31 amounted to €920 mil- lion, including transaction costs and the call option granted. Trans- action costs of €0.5 million and €5.8 million are included in the aforementioned amounts. In subsequent years, interest will be added to the carrying amount of the bond, up to the issue amount, using the effective interest method (unwinding of discount) and recognised in profit or loss. 46.3 amounts due to banks The liabilities mainly comprise current overdraft facilities due to various banks. € m Amounts due to banks 1 Note 4. 1 Jan. 2013 adjusted 1 136 2013 adjusted 1 198 2014 184 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures 46.4 Finance lease liabilities Finance lease liabilities mainly relate to the following items: Leasing partner Interest rate % End of term Asset Deutsche Post Immobilien GmbH, Germany Various leasing partners 4.75 2023 / 2028 Real estate DHL Express (Austria) GmbH, Austria DHL Logistics GmbH, Germany Deutsche Post AG, Germany Deutsche Post Immobilien GmbH, Germany Raiffeisen Impuls Immobilien GmbH Fittila GmbH T-Systems International GmbH Lorac Investment Management Sarl 3.62 4.2 6.5 6.0 2019 Real estate 2016 Real estate 2015 IT equipment 2016 Real estate 2013 € m 114 11 8 3 4 189 2014 € m 109 10 7 5 2 The leased assets are recognised in property, plant and equipment at carrying amounts of €242 million (previous year: €330 million). The difference between the carrying amounts of the assets and the liabilities results from longer useful lives of the assets compared with a shorter repayment period for the lease instalments and un- scheduled repayments of lease obligations. The notional amount of the minimum lease payments totals €256 million (previous year: €255 million). Maturity structure € m Less than 1 year More than 1 year to 5 years More than 5 years Total Present value (finance lease liabilities) Minimum lease payments (notional amount) 2013 2014 2013 2014 19 101 93 213 19 109 82 210 24 116 115 255 26 131 99 256 46.6 other financial liabilities € m Put option related to the acquisition of the remaining interest in Giorgio Gori Group Loan notes related to the acquisition of TAG Group Loan notes related to the early termination of a finance lease Miscellaneous financial liabilities other financial liabilities 1 Note 4. 1 Jan. 2013 adjusted 1 2013 adjusted 1 2014 0 57 0 163 220 62 55 18 190 325 27 60 16 214 317 The other financial liabilities relate to a large number of individual items. 47 other liabilities 46.5 Financial liabilities at fair value through profit or loss 47.1 overview The amounts reported under this item relate to the negative fair values of derivative financial instruments. € m € m Financial liabilities at fair value through profit or loss 2013 40 2014 145 Other non-current liabilities Other current liabilities other liabilities 1 Note 4. 1 Jan. 2013 adjusted 1 2013 adjusted 1 276 4,003 4,279 227 3,978 4,205 2014 255 4,196 4,451 Deutsche Post DHL Group — 2014 Annual Report 190 47.2 Breakdown of other liabilities € m Tax liabilities Incentive bonuses Deferred income, of which non-current: 89 (previous year: 61) Wages, salaries, severance payments Compensated absences Payables to employees and members of executive bodies Social security liabilities Debtors with credit balances Liabilities from the sale of residential building loans, of which non-current: 160 (previous year: 140) Overtime claims COD liabilities Liabilities from cheques issued Insurance liabilities Accrued rentals Other compensated absences Accrued insurance premiums for damages and similar liabilities Liabilities from loss compensation Miscellaneous other liabilities, of which non-current: 6 (previous year: 26) other liabilities 1 Note 4. 1 Jan. 2013 adjusted 1 2013 adjusted 1 885 576 353 286 374 177 143 149 153 110 70 35 36 34 49 13 14 967 560 296 334 298 172 162 147 144 105 51 37 26 32 39 16 11 2014 1,073 580 385 354 312 175 168 163 162 88 53 49 41 39 33 13 10 822 4,279 808 4,205 753 4,451 Of the tax liabilities, €573 million (previous year: €544 million) relates to VAT, €340 million (previous year: €269 million) to cus- toms and duties, and €160 million (previous year: €154 million) to other tax liabilities. The liabilities from the sale of residential building loans relate to obligations of Deutsche Post AG to pay interest subsidies to bor- rowers to offset the deterioration in borrowing terms in conjunc- tion with the assignment of receivables in previous years, as well as pass-through obligations from repayments of principal and inter- est for residential building loans sold. Miscellaneous other liabilities include a large number of in- dividual items. 47.3 Maturity structure € m Less than 1 year More than 1 year to 2 years More than 2 years to 3 years More than 3 years to 4 years More than 4 years to 5 years More than 5 years other liabilities 1 Note 4. 2013 adjusted 1 3,978 41 7 7 28 144 4,205 2014 4,196 28 7 34 6 180 4,451 There is no significant difference between the carrying amounts and the fair values of the other liabilities due to their short matur- ities or market interest rates. There is no significant interest rate risk because most of these instruments bear floating rates of inter- est at market rates. 48 Trade payables Most of the trade payables have a maturity of less than one year. The reported carrying amount of trade payables corresponds to their fair value. € m Trade payables 1 Note 4. 1 Jan. 2013 adjusted 1 5,960 2013 adjusted 1 6,358 2014 6,922 CASH FLOW DISCLOSURES 49 Cash flow disclosures The cash flow statement is prepared in accordance with IAS 7 (Statement of Cash Flows) and discloses the cash flows in order to present the source and application of cash and cash equivalents. It distinguishes between cash flows from operating, investing and financing activities. Cash and cash equivalents are composed of cash, cheques and bank balances with a maturity of not more than three months, and correspond to the cash and cash equivalents reported on the balance sheet. The effects of currency translation and changes in the consolidated group are adjusted when calculat- ing cash and cash equivalents. 49.1 net cash from operating activities Cash flows from operating activities are calculated by adjusting consolidated net profit / loss for tax expenses, net financial income / net finance costs and non-cash factors, as well as taxes paid, changes in provisions and in other non-current assets and liabilities (net cash from operating activities before changes in working capital). Adjustments for changes in working capital (excluding financial liabilities) result in net cash from or used in operating activities. Net cash from operating activities amounted to €3,040 mil- lion in financial year 2014 compared with €2,989 million in the previous year. The improved EBIT made a contribution of €100 million to this increase. The depreciation, amortisation and impairment losses con- tained in EBIT are non-cash effects and are therefore eliminated. They increased from €1,337 million to €1,381 million in the report- ing period due to the impairment losses of €106 million recognised on aircraft and spare parts for aircraft, amongst other things. Also adjusted were non-cash income and expenses, which increased EBIT by €4 million, but did not lead to a cash outflow. They mainly relate to income from the remeasurement of liabilities. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Balance sheet disclosures — Cash flow disclosures 191 The gains on the disposal of non-current assets of €11 mil- lion are not included in net cash from operating activities in the cash flow statement. They have therefore been adjusted in the net income from the disposal of non-current assets and are presented instead in the cash flows from investing activities. At €–698 mil- lion, the change in provisions rose by €–198 million year-on-year, particularly due to the reversal of restructuring provisions in the Express division. The change in current assets and liabilities led to a net cash outflow of €21 million. In the previous year, the change in this item resulted in an outflow of €89 million. The reduction in inventor- ies in 2014 in particular made a significant contribution to this development. non-cash income and expense € m Expense from remeasurement of assets Income from remeasurement of liabilities Income from disposal of assets Staff costs relating to equity-settled share-based payments Miscellaneous non-cash income and expense 1 Note 4. 2013 adjusted 1 122 –113 –11 20 – 6 12 2014 127 –161 0 30 0 – 4 49.2 net cash used in investing activities Cash flows from investing activities mainly result from cash received from disposals of non-current assets (divestitures) and cash paid for investments in non-current assets. Interest received from investing activities as well as cash in- flows from changes in current financial assets are also included. At €1,087 million, net cash used in investing activities was €678 million lower than in the previous year. The most significant item was the cash paid to acquire property, plant and equipment, and intangible assets, which was up €369 million on the previous year, at €1,750 million. The increase was attributable to the DHL divisions, with the Express division in particular significantly expanding its investments in regional and global hubs. The change in current financial assets, in particular, led to a significant net cash inflow of €405 million. The sale of money mar- ket funds resulted in a cash inflow of €600 million at the beginning of the year, whilst towards the end of the year excess liquidity of €200 million was reinvested in short-term capital market instru- ments. In the previous year, the investment of short-term liquidity led to a cash outflow of €575 million. The following assets were acquired and liabilities assumed as a result of company acquisitions; Note 2: € m Non-current assets Current assets (excluding cash and cash equivalents) Non-current provisions and liabilities Current provisions and liabilities 2013 2014 2 8 0 7 3 11 0 9 The following table shows the calculation of free cash flow: Calculation of free cash flow € m net cash from operating activities Sale of property, plant and equipment and intangible assets Acquisition of property, plant and equipment and  intangible assets Cash outflow arising from change in property, plant and equipment and intangible assets Disposals of subsidiaries and other business units Disposals of investments accounted for using the equity method and other equity investments Acquisition of subsidiaries and other business units Acquisition of investments accounted for using the equity method and other equity investments Cash outflow arising from acquisitions / divestitures Interest received Interest paid net interest paid Free cash flow 1 Note 4. 2013 adjusted 1 2,989 177 2014 3,040 200 –1,381 –1,750 –1,204 –1,550 32 0 –37 0 – 5 55 –166 –111 1,669 4 0 – 5 –1 –2 45 –188 –143 1,345 Free cash flow is considered to be an indicator of how much cash is available to the company for dividend payments or the repayment of debt. Free cash flow declined from €1,669 million in the previous year to €1,345 million in the reporting period. This is primarily at- tributable to the increase in cash paid to acquire property, plant and equipment and intangible assets. 49.3 net cash used in financing activities Net cash used in financing activities rose by €2,238 million to €2,348 million. The repayment of a bond in January made a significant con- tribution of €926 million towards repayments of non-current finan cial liabilities in the amount of €1,030 million. In the previous year, in contrast, the issue of two bonds with a five-year and ten- year term resulted in a cash inflow of €495 million for each bond. In addition, the change in current financial liabilities led to a cash inflow of €35 million in the previous year compared with a cash outflow of €53 million in 2014. Deutsche Post DHL Group — 2014 Annual Report 192 Another large payment item, the dividend payment to the shareholders of Deutsche Post AG, was up €122 million on the pre- vious year at €968 million. The cash paid to acquire treasury shares also rose, up from €23 million to €85 million, mainly due to the repurchase of shares from the two capital increases to settle our Share Matching Scheme. At €188 million, interest payments were €22 million higher than in the previous year, primarily because in- terest on the bonds issued in the previous year fell due for the first time in October. 49.4 Cash and cash equivalents The cash inflows and outflows described above produced cash Note 36. This represents and cash equivalents of €2,978 million; a year-on-year decline of €436 million. OTHER DISCLOSURES 50 risks and financial instruments of the Group 50.1 risk management As a result of its operating activities, the Group is exposed to finan- cial risks that may arise from changes in exchange rates, commod- ity prices and interest rates. Deutsche Post DHL Group manages these risks centrally through the use of non-derivative and de- rivative finan cial instruments. Derivatives are used exclusively to mitigate non-derivative financial risks, and fluctuations in their fair value should not be assessed separately from the underlying transaction. The Group’s internal risk guidelines govern the universe of actions, responsibilities and necessary controls regarding the use of derivatives. Financial transactions are recorded, assessed and processed using proven risk management software, which also regularly documents the effectiveness of hedging relationships. Portfolios of derivatives are regularly reconciled with the banks concerned. To limit counterparty risk from financial transactions, the Group may only enter into this type of contract with prime-rated banks. The conditions for the counterparty limits individually assigned to the banks are reviewed on a daily basis. The Group’s Board of Management is informed internally at regular intervals about existing financial risks and the hedging instruments de- ployed to mitigate them. Financial instruments are accounted for and measured in accordance with IAS 39. Information on risks and risk mitigation in relation to the Note 44.7. Group’s defined benefit retirement plans can be found in Liquidity management The ultimate objective of liquidity management is to secure the sol- vency of Deutsche Post DHL Group and all Group companies. Con- sequently, liquidity in the Group is centralised as much as possible in cash pools and managed in the Corporate Center. The centrally available liquidity reserves (funding availabil- ity), consisting of central short-term financial investments and committed credit lines, are the key control parameter. The target is to have at least €2 billion available in a central credit line. The Group had central liquidity reserves of €3.8 billion (pre- vious year: €4.6 billion) as at 31 December 2014, consisting of cen- tral financial investments amounting to €1.8 billion plus a syndi- cated credit line of €2 billion. The maturity structure of non-derivative financial liabilities within the scope of IFRS 7 based on cash flows is as follows: Maturity structure of financial liabilities € m at 31 December 2014 Non-current financial liabilities Other non-current liabilities non-current liabilities Current financial liabilities Trade payables Other current liabilities Current liabilities at 31 December 2013 1 Non-current financial liabilities Other non-current liabilities non-current liabilities Current financial liabilities Trade payables Other current liabilities Current liabilities 1 Prior-period amounts adjusted, Note 4. Less than 1 year More than 1 year to 2 years More than 2 years to 3 years More than 3 years to 4 years More than 4 years to 5 years More than 5 years 82 0 82 353 6,922 342 7,617 82 0 82 1,306 6,358 346 8,010 99 2 101 0 0 0 0 156 11 167 0 0 0 0 854 2 856 0 0 0 0 233 3 236 0 0 0 0 580 2 582 0 0 0 0 849 3 852 0 0 0 0 1,070 1 1,071 0 0 0 0 662 2 664 0 0 0 0 2,206 154 2,360 0 0 0 0 3,379 130 3,509 0 0 0 0 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Cash flow disclosures — Other disclosures 193 The Group repaid the Deutsche Post Finance B. V. bond amounting to €926 million falling due in January 2014 at the agreed date. Cur- rent financial liabilities were reduced accordingly. The maturity structure of the derivative financial instruments based on cash flows is as follows: Maturity structure of derivative financial instruments € m at 31 December 2014 Derivative receivables – gross settlement Cash outflows Cash inflows net settlement Cash inflows Derivative liabilities – gross settlement Cash outflows Cash inflows net settlement Cash outflows at 31 December 2013 Derivative receivables – gross settlement Cash outflows Cash inflows net settlement Cash inflows Derivative liabilities – gross settlement Cash outflows Cash inflows net settlement Cash outflows Less than 1 year More than 1 year to 2 years More than 2 years to 3 years More than 3 years to 4 years More than 4 years to 5 years More than 5 years –1,900 1,982 –149 169 –15 28 –17 28 –14 20 –37 50 5 1 –2,429 2,321 –259 248 –30 – 6 – 5,345 5,591 –389 403 23 5 –1,821 1,776 – 411 409 – 4 –1 0 0 0 0 0 0 0 – 46 48 0 0 0 0 0 0 0 0 –33 26 0 0 0 0 0 0 0 0 – 41 26 0 0 0 0 0 0 0 0 –37 23 0 Derivative financial instruments entail both rights and obligations. The contractual arrangement defines whether these rights and ob- ligations can be offset against each other and therefore result in a net settlement, or whether both parties to the contract will have to perform their obligations in full (gross settlement). CURRENCY RISK AND CURRENCY MANAGEMENT The international business activities of Deutsche Post DHL Group expose it to currency risks from recognised or planned future transactions: Balance sheet currency risks arise from the measurement and settlement of items in foreign currencies that are recognised if the exchange rate on the measurement or settlement date differs from the rate on recognition. The resulting foreign exchange differences directly impact profit or loss. In order to mitigate this impact as far as possible, all significant balance sheet currency risks within the Group are centralised at Deutsche Post AG through the in-house bank function. The centralised risks are aggregated by Corporate Treasury to calculate a net position per currency and hedged ex- ternally based on value-at-risk limits. The currency- related value at risk (95 % / one-month holding period) for the portfolio totalled €6 million (previous year: €4 million) at the reporting date; the current limit was a maximum of €7 million. The notional amount of the currency forwards and currency swaps used to manage balance sheet currency risks amounted to €3,257 million at the reporting date (previous year: €2,409 mil- lion); the fair value was €–35 million (previous year: €34 million). For simplification purposes, fair value hedge accounting was not applied to the derivatives used, which are reported as trading derivatives instead. Currency risks arise from planned foreign currency trans- actions if the future foreign currency transactions are settled at exchange rates that differ from the rates originally planned or calculated. These currency risks are also captured centrally in Corporate Treasury and managed on a rolling 24-month basis as part of a hedging programme. The goal is to hedge an average of up to 50 % of all significant currency risks over a 24-month period. This makes it possible to plan reliably and reduce fluctuations in earnings caused by currency movements. At the reporting date, an average of approximately 39 % of the foreign currency risk of Deutsche Post DHL Group — 2014 Annual Report 194 the currencies concerned was hedged for the next 24 months. The relevant hedging transactions are recognised using cash flow hedge accounting; Note 50.3, cash flow hedges. In total, currency forwards and currency swaps with a notional amount of €5,119 million (previous year: €4,280 million) were outstanding at the balance sheet date. The corresponding fair value was €–53 million (previous year: €98 million). As at the reporting date, there were no currency options or cross-currency swaps. The cross-currency swaps still existing in the previous year (notional amount of €163 million and fair value of €14 million) expired as scheduled in financial year 2014. Currency risks resulting from translating assets and liabilities of foreign operations into the Group’s currency (translation risk) were not hedged as at 31 December 2014. Of the unrealised gains or losses from currency derivatives recognised in equity as at 31 December 2014 in accordance with IAS 39, €20 million (previous year: €69 million) is expected to be recognised in income in the course of 2015. IFRS 7 requires the disclosure of quantitative risk data show- ing how profit or loss and equity are affected by changes in exchange rates at the reporting date. The impact of these changes in exchange rates on the portfolio of foreign currency financial instruments is assessed by means of a value-at-risk calculation (95 % confidence / one-month holding period). It is assumed that the portfolio as at the reporting date is representative for the full year. Effects of hypo- thetical changes in exchange rates on translation risk do not fall within the scope of IFRS 7. The following assumptions are used as a basis for the sensitivity analysis: Primary financial instruments in foreign currencies used by Group companies were hedged by Deutsche Post AG’s in-house bank, with Deutsche Post AG setting and guaranteeing monthly exchange rates. Exchange rate-related changes therefore have no effect on the profit or loss and equity of the Group companies. Where, in individual cases, Group companies are not permitted to participate in in-house banking for legal reasons, their currency risks from primary financial instruments are fully hedged locally through the use of derivatives. They therefore have no impact on the Group’s risk position. Hypothetical changes in exchange rates have an effect on the fair values of Deutsche Post AG’s external derivatives that is reported in profit or loss; they also affect the foreign currency gains and losses from remeasurement at the closing date of the in-house bank balances, balances from external bank accounts as well as internal and external loans extended by Deutsche Post AG. The foreign currency value at risk of the foreign currency items con- cerned was €6 million at the reporting date (previous year: €4 mil- lion). In addition, hypothetical changes in exchange rates affect equity and the fair values of those derivatives used to hedge unrec- ognised firm commitments and highly probable forecast currency transactions, which are designated as cash flow hedges. The foreign currency value at risk of this risk position was €57 million as at 31 December 2014 (previous year: €30 million). The total foreign currency value at risk was €56 million at the reporting date (previ- ous year: €29 million). The total amount is lower than the sum of the individual amounts given above, owing to interdependencies. INTEREST RATE RISK AND INTEREST RATE MANAGEMENT The fair value of interest rate hedging instruments was calcu- lated on the basis of discounted expected future cash flows using Corporate Treasury’s risk management system. As at 31 December 2014, the Group had entered into interest rate swaps with a notional volume of €1,300 million (previous year: €1,126 million). The fair value of this interest rate swap position was €68 million (previous year: €6 million). As in the previous year, there were no interest rate options at the reporting date. In January, the Group repaid the bond amounting to €926 million, which fell due for payment. Some of the original fixed-coupon bonds were swapped for variable short-term interest rates. As a result, there was an insignificant change in the share of instruments with short-term interest lock-ins compared with the previous year. Taking into account existing interest rate hedging instruments, the proportion of financial liabilities with short-term Note 46, amounts to around 35 % (previous year: interest lock-ins, 36 %) as at the reporting date. The effect of potential interest rate changes on the Group’s financial position remains insignificant. The quantitative risk data relating to interest rate risk required by IFRS 7 is presented in the form of a sensitivity analysis. This method determines the effects of hypothetical changes in market interest rates on interest income, interest expense and equity as at the reporting date. The following assumptions are used as a basis for the sensitivity analysis: Primary variable-rate financial instruments are subject to interest rate risk and must therefore be included in the sensitiv- ity analysis. Primary variable-rate financial instruments that were transformed into fixed-income financial instruments using cash flow hedges are not included. Changes in market interest rates for derivative financial instruments used as a cash flow hedge affect equity by changing fair values and must therefore be included in the sensitivity analysis. Fixed-income financial instruments meas- ured at amortised cost are not subject to interest rate risk. Designated fair value hedges of interest rate risk are not in- cluded in the analysis because the interest-related changes in fair value of the hedged item and the hedging transaction almost fully offset each other in profit or loss for the period. Only the variable portion of the hedging instrument affects net financial income / net finance costs and must be included in the sensitivity analysis. If the market interest rate level as at 31 December 2014 had been 100 basis points higher, net finance costs would have in- creased by €9 million (previous year: increased by €6 million). A market interest rate level 100 basis points lower would have had the opposite effect. A change in the market interest rate level by 100  basis points would affect the fair values of the interest rate derivatives recognised in equity. As in the previous year, a rise in interest rates in this financial year would not have increased equity, nor would a reduction have reduced equity. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Other disclosures 195 MARKET RISK As in the previous year, most of the risks arising from commod- ity price fluctuations, in particular fluctuating prices for kerosene and marine diesel fuels, were passed on to customers via operat- ing measures. However, the impact of the related fuel surcharges is delayed by one to two months, so that earnings may be affected temporarily if there are significant short-term fuel price variations. In addition, a small number of commodity swaps for diesel and marine diesel fuel were used to control residual risks. The notional amount of these commodity swaps was €53 million (pre- vious year: €56 million) with a fair value of €–7 million (previous year: €0 million). IFRS 7 requires the disclosure of a sensitivity analysis, pre- senting the effects of hypothetical commodity price changes on profit or loss and equity. Changes in commodity prices would affect the fair value of the derivatives used to hedge highly probable forecast commodity purchases (cash flow hedges) and the hedging reserve in equity. A 10 % increase in the commodity prices underlying the derivatives as at the balance sheet date would have increased fair values and equity by €3 million (previous year: €5 million). A corresponding decline in commodity prices would have had the opposite effect. In the interests of simplicity, some of the commodity price hedges were not recognised using cash flow hedge accounting. For the derivatives in question, commodity price changes would affect both the fair values of the derivatives and the income statement. As in the previous year, if the underlying commodity prices had been 10 % higher at the reporting date, this would have increased the fair values in question and, consequently, operating profit by less than €1 million. A corresponding decline in the commodity prices would have also reduced the fair values and operating profit by less than €1 million. CREDIT RISK The credit risk incurred by the Group is the risk that counterparties fail to meet their obligations arising from operating activities and from financial transactions. To minimise credit risk from finan- cial transactions, the Group only enters into transactions with prime-rated counterparties. The Group’s heterogeneous customer structure means that there is no risk concentration. Each coun- terparty is assigned an individual limit, the utilisation of which is regularly monitored. A test is performed at the balance sheet dates to establish whether an impairment loss needs to be charged on the positive fair values due to the individual counterparties’ credit quality. This was not the case for any of the counterparties as at 31 December 2014. Default risks are continuously monitored in the operating business. The aggregate carrying amounts of financial assets rep- resent the maximum default risk. Trade receivables amounting to €7,825 million (previous year: €7,022 million) are due within one year. The following table gives an overview of receivables that are past due: receivables that are past due € m Carrying amount before impairment loss Neither impaired nor due at the reporting date Past due and not impaired at the reporting date Up to 30 days 31 to 60 days 61 to 90 days 91 to 120 days 121 to 150 days 151 to 180 days More than 180 days 1 Note 4. Trade receivables changed as follows: receivables € m Gross receivables At 1 January Changes at 31 December Valuation allowances At 1 January Changes at 31 December Carrying amount at 31 December 1 Note 4. 2013 adjusted 1 7,232 5,145 750 641 270 93 42 36 17 2014 8,045 5,923 750 591 270 109 43 24 57 2013 adjusted 1 2014 7,157 75 7,232 –216 6 –210 7,022 7,232 813 8,045 –210 –10 –220 7,825 All other financial instruments are neither past due nor impaired. The heterogeneous structure of the counterparties prevents risk concentration. Impairment losses of €22 million (previous year: €23 mil- lion) were recognised for other assets. Deutsche Post DHL Group — 2014 Annual Report 196 50.2 Collateral €600 million (previous year: €545 million) of collateral is recog- nised in non-current financial assets as at the balance sheet date. Of this amount, €335 million relates to the restricted cash trans- ferred to a blocked account with Commerzbank AG for any pay- ments that may be required due to the EU state aid proceedings; Note 53. €60 million is attributable to collateral in the context of an M & A transaction and €125 million relates primarily to liabilities in conjunction with the settlement of Deutsche Post AG’s residen- tial building loans. €75 million relates to sureties paid. Collateral of €39 million is recognised in current financial assets (previous year: €41 million). The majority of this concerns collateral deposited for US cross-border leases (QTE leases). 50.3 Derivative financial instruments The following table gives an overview of the recognised derivative financial instruments used in the Group and their fair values. De- rivatives with amortising notional volumes are reported in the full amount at maturity. Derivative financial instruments € m 2013 2014 Assets Liabilities Fair values in 2014, by maturity No- tional amount No- tional amount Fair value Fair value of assets Fair value of liabil- ities Less than 1 year Total fair value Up to 2 years Up to 3 years Up to 4 years Up to 5 years > 5 years Up to 2 years Up to 3 years Up to 4 years Up to 5 years > 5 years Interest rate products Interest rate swaps of which cash flow hedges of which fair value hedges Currency transactions Currency forwards of which cash flow hedges 1,126 163 963 6 7 1,300 0 –1 1,300 2,206 68 2,413 1,825 of which held for trading 381 Currency swaps of which cash flow hedges 2,074 46 of which held for trading 2,028 Cross-currency swaps 163 of which cash flow hedges 163 4,443 14 112 64 4 30 0 30 14 1,840 573 2,706 22 2,684 0 0 68 0 68 66 48 18 19 0 19 0 0 0 0 0 68 0 68 –74 – 8 – 66 – 8 – 64 0 – 64 0 0 –18 10 – 45 0 – 45 0 0 0 0 0 56 38 18 19 0 19 0 0 0 0 0 10 10 0 0 0 0 0 0 5,119 85 –138 – 53 75 10 Commodity price transactions Commodity price swaps of which cash flow hedges of which held for trading 56 52 4 0 0 0 53 40 13 0 0 0 –7 – 4 –3 –7 – 4 –3 0 0 0 0 0 0 Apart from those shown in the table, there were no significant derivatives resulting from M & A transactions (previous year: €–2 million). 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 15 0 15 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 53 0 53 0 0 0 0 0 0 0 0 Less than 1 year 0 0 0 0 0 0 – 62 –12 – 54 –12 – 8 – 64 0 – 64 0 0 0 0 0 0 0 0 0 –126 –12 0 0 0 –7 – 4 –3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Other disclosures 197 FAIR vALUE HEDGES New interest rate swaps with a volume of €500 million were entered into and designated as fair value hedges in 2014 to hedge the fair value risk of the fixed-interest euro-denominated bond falling due in 2022. As at 31 December 2014, the interest rate swaps desig- nated as fair value hedges amounted to a total volume of €1.3 bil- lion. The fair value of these hedging instruments was €68 million as at the reporting date (previous year: €–1 million). The following table gives an overview of the gains and losses arising from the hedged items and the respective hedging transactions: Ineffective portion of fair value hedges € m Gains (+) on hedged items Losses (–) on hedging transactions Balance (ineffective portion) 2013 11 –11 0 2014 0 –1 –1 CASH FLOW HEDGES The Group uses currency forwards and currency swaps to hedge the cash flow risk from future foreign currency operating revenue and expenses. The fair values of currency forwards and currency swaps amounted to €–18 million at the reporting date (previous year: €64 million). The hedged items will have an impact on cash flow by 2016. The synthetic cross-currency swaps existing at the 2013 re- porting date (previous year: €21 million) expired as planned in 2014. The risks from the purchase of diesel and marine diesel fuels, which cannot be passed on to customers, were hedged using com- modity swaps that will affect cash flow in 2014. The fair value of these cash flow hedges amounted to €–4 million (previous year: €0 million). Deutsche Post DHL Group — 2014 Annual Report 198 50.4 additional disclosures on the financial instruments used in the Group The Group classifies financial instruments in line with the respec- tive balance sheet items. Since the Group did not classify any finan- cial instruments as held to maturity in the reporting period or in the previous financial year, this measurement category is omitted in the overview. The following table reconciles the classes to the categories given in IAS 39 and their respective fair values as at the reporting date: reconciliation of carrying amounts in the balance sheet at 31 December 2014 € m Carrying amount Carrying amount by IAS 39 measurement category Financial assets and liabilities at fair value through profit or loss Available-for-sale financial assets Trading Fair value option ASSETS Non-current financial assets at cost at fair value Trade receivables at cost Other current assets at cost outside IFRS 7 Current financial assets at cost at fair value Cash and cash equivalents Total ASSETS EQUITY AND LIABILITIES Non-current financial liabilities 1 at cost at fair value Other non-current liabilities at cost outside IFRS 7 Current financial liabilities at cost at fair value Trade payables at cost Other current liabilities at cost outside IFRS 7 Total EQUITY AND LIABILITIES 1,363 907 456 7,825 7,825 2,415 1,048 1,367 351 68 283 2,978 14,932 4,683 4,671 12 255 160 95 486 353 133 6,922 6,922 4,196 390 3,806 16,542 0 53 0 0 0 0 37 0 90 0 0 0 0 0 75 0 0 0 75 0 114 0 0 0 0 0 0 114 0 0 0 0 0 0 0 0 0 0 24 264 0 0 0 0 208 0 496 0 0 0 0 0 0 0 0 0 0 1 The Deutsche Post AG and Deutsche Post Finance B. V. bonds included in current and non-current financial liabilities were partly designated as hedged items in a fair value hedge and are thus subject to a basis adjustment. The bonds are therefore recognised neither at full fair value nor at amortised cost. Non-current financial liabilities also include the convertible bond issued by Deutsche Post AG in December 2012. The listed bond had a fair value of €1,384 million at the balance sheet date. A fair value of €1,006 million was reported for the debt component at the balance sheet date. Deutsche Post DHL Group — 2014 Annual Report Loans and receivables / other financial liabilities Derivatives designated as hedging instruments Lease receivables / finance lease liabilities Other financial instruments outside the scope of IAS 39 Fair value of financial instruments under IFRS 7 834 0 7,825 1,048 0 61 0 2,978 12,746 4,480 0 0 0 160 334 6,922 390 0 12,286 0 25 0 0 0 0 38 0 63 0 12 0 0 0 58 0 0 0 70 49 0 0 0 0 7 0 0 0 0 0 0 0 0 56 191 19 0 210 906 456 7,825 1,048 68 283 0 0 – 5,461 12 160 0 353 133 6,922 390 0 – Consolidated Financial Statements — noTeS — Other disclosures 199 reconciliation of carrying amounts in the balance sheet at 31 December 2014 € m Carrying amount Carrying amount by IAS 39 measurement category Financial assets and liabilities at fair value through profit or loss Available-for-sale financial assets Trading Fair value option Loans and receivables / other financial liabilities Derivatives designated as hedging instruments Lease receivables / finance lease liabilities Other financial instruments outside the scope of IAS 39 Fair value of financial instruments under IFRS 7 ASSETS Non-current financial assets at cost at fair value Trade receivables at cost Other current assets at cost outside IFRS 7 Current financial assets at cost at fair value Cash and cash equivalents Total ASSETS EQUITY AND LIABILITIES Non-current financial liabilities 1 Other non-current liabilities Current financial liabilities at cost at fair value at cost outside IFRS 7 at cost at fair value Trade payables at cost Other current liabilities at cost outside IFRS 7 Total EQUITY AND LIABILITIES balance sheet date. 1,363 907 456 7,825 7,825 2,415 1,048 1,367 351 68 283 2,978 14,932 4,683 4,671 12 255 160 95 486 353 133 6,922 6,922 4,196 390 3,806 16,542 0 53 37 0 90 0 0 0 0 0 0 0 0 0 0 0 0 75 75 0 114 114 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 24 264 208 496 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 The Deutsche Post AG and Deutsche Post Finance B. V. bonds included in current and non-current financial liabilities were partly designated as hedged items in a fair value hedge and are thus subject to a basis adjustment. The bonds are therefore recognised neither at full fair value nor at amortised cost. Non-current financial liabilities also include the convertible bond issued by Deutsche Post AG in December 2012. The listed bond had a fair value of €1,384 million at the balance sheet date. A fair value of €1,006 million was reported for the debt component at the 834 0 7,825 1,048 0 61 0 2,978 12,746 4,480 0 160 0 334 0 6,922 390 0 12,286 0 25 0 0 0 0 38 0 63 0 12 0 0 0 58 0 0 0 70 49 0 0 0 0 7 0 0 56 191 0 0 0 19 0 0 0 0 210 906 456 7,825 1,048 0 68 283 0 – 5,461 12 160 0 353 133 6,922 390 0 – Deutsche Post DHL Group — 2014 Annual Report 200 reconciliation of carrying amounts in the balance sheet at 31 December 2013 1 € m Carrying amount Carrying amount by IAS 39 measurement category Financial assets and liabilities at fair value through profit or loss Available-for-sale financial assets Trading Fair value option Loans and receivables / other financial liabilities Derivatives designated as hedging instruments Lease receivables / finance lease liabilities Other financial instruments outside the scope of IAS 39 Fair value of financial instruments under IFRS 7 ASSETS Non-current financial assets at cost at fair value Trade receivables at cost Other current assets at cost outside IFRS 7 Current financial assets at cost at fair value Cash and cash equivalents Total ASSETS EQUITY AND LIABILITIES Non-current financial liabilities 2 at cost at fair value Other non-current liabilities at cost outside IFRS 7 Current financial liabilities at cost at fair value Trade payables at cost Other current liabilities at cost outside IFRS 7 1,123 857 266 7,022 7,022 2,223 956 1,267 821 70 751 3,414 14,603 4,619 4,608 11 227 147 80 1,335 1,306 29 6,358 6,358 3,978 346 3,632 Total EQUITY AND LIABILITIES 16,517 0 0 0 0 0 0 40 0 40 0 0 0 0 0 8 0 0 0 8 0 90 0 0 0 0 0 0 90 0 0 0 0 0 0 0 0 0 0 97 160 0 0 0 0 611 0 868 0 0 0 0 0 0 0 0 0 0 Note 4. 1 Prior-period amounts adjusted, 2 The Deutsche Post AG and Deutsche Post Finance B. V. bonds included in current and non-current financial liabilities were partly designated as hedged items in a fair value hedge and are thus subject to a basis adjustment. The bonds are therefore recognised neither at full fair value nor at amortised cost. Non-current financial liabilities also include the convertible bond issued by Deutsche Post AG in December 2012. The listed bond had a fair value of €1,353 million at the balance sheet date. A fair value of €928 million was reported for the debt component at the balance sheet date. 728 0 7,022 956 0 63 0 3,414 12,183 4,414 147 0 0 0 1,287 6,358 346 0 12,552 0 16 0 0 0 0 0 100 116 0 11 0 0 0 21 0 0 0 32 32 0 0 0 0 7 0 0 0 0 0 0 0 0 39 194 19 0 213 846 266 7,022 956 0 70 751 3,414 – 4,664 11 147 0 1,306 29 6,358 346 0 – Deutsche Post DHL Group — 2014 Annual Report reconciliation of carrying amounts in the balance sheet at 31 December 2013 1 € m Carrying amount Carrying amount by IAS 39 measurement category Financial assets and liabilities at fair value through profit or loss Available-for-sale financial assets Trading Fair value option Loans and receivables / other financial liabilities Derivatives designated as hedging instruments Lease receivables / finance lease liabilities Other financial instruments outside the scope of IAS 39 Fair value of financial instruments under IFRS 7 Consolidated Financial Statements — noTeS — Other disclosures 201 ASSETS Non-current financial assets at cost at fair value Trade receivables at cost Other current assets at cost outside IFRS 7 Current financial assets at cost at fair value Cash and cash equivalents Total ASSETS EQUITY AND LIABILITIES Non-current financial liabilities 2 Other non-current liabilities at cost at fair value at cost outside IFRS 7 Current financial liabilities at cost at fair value Trade payables at cost Other current liabilities at cost outside IFRS 7 1,123 857 266 7,022 7,022 2,223 956 1,267 821 70 751 3,414 14,603 4,619 4,608 11 227 147 80 1,335 1,306 29 6,358 6,358 3,978 346 3,632 40 0 40 0 0 0 0 0 0 0 0 0 0 0 8 0 0 0 8 0 90 90 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 97 160 611 868 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Total EQUITY AND LIABILITIES 16,517 1 Prior-period amounts adjusted, Note 4. 2 The Deutsche Post AG and Deutsche Post Finance B. V. bonds included in current and non-current financial liabilities were partly designated as hedged items in a fair value hedge and are thus subject to a basis adjustment. The bonds are therefore recognised neither at full fair value nor at amortised cost. Non-current financial liabilities also include the convertible bond issued by Deutsche Post AG in December 2012. The listed bond had a fair value of €1,353 million at the balance sheet date. A fair value of €928 million was reported for the debt component at the balance sheet date. 728 0 7,022 956 0 63 0 3,414 12,183 4,414 0 147 0 1,287 0 6,358 346 0 12,552 0 16 0 0 0 0 100 0 116 0 11 0 0 0 21 0 0 0 32 32 0 0 0 0 7 0 0 39 194 0 0 0 19 0 0 0 0 213 846 266 7,022 956 0 70 751 3,414 – 4,664 11 147 0 1,306 29 6,358 346 0 – Deutsche Post DHL Group — 2014 Annual Report 202 If there is an active market for a financial instrument (e. g., stock exchange), the fair value is determined by reference to the market or quoted exchange price at the balance sheet date. If no fair value is available in an active market, the quoted prices in an active mar- ket for similar instruments or recognised valuation techniques are used to determine fair value. The valuation techniques used incor- porate the key factors determining the fair value of the financial instruments using valuation parameters that are derived from the market conditions as at the balance sheet date. Counterparty risk is analysed on the basis of the current credit default swaps signed by the counterparties. The fair values of other non-current receiv- ables and held-to-maturity financial investments with remaining maturities of more than one year correspond to the present values of the payments related to the assets, taking into account current interest rate parameters. Cash and cash equivalents, trade receivables and other receiv- ables have predominantly short remaining maturities. As a result, their carrying amounts as at the reporting date are approximately equivalent to their fair values. Trade payables and other liabilities generally have short remaining maturities; the recognised amounts approximately represent their fair values. The available-for-sale financial assets measured at fair value relate to equity and debt instruments. They include shares in partner ships and corporations in the amount of €24 million (pre- vious year: €97 million) for which there is no active market. As no future cash flows can be reliably determined, the fair values cannot be determined using valuation techniques. The equity of partnerships and corporations that are measured at cost was reduced by €75 million in the financial year. There are no plans to sell or derecognise significant shares of the available- for-sale financial assets recognised as at 31 December 2014 in the near future. Available-for-sale financial assets measured at fair value relate to equity and debt instruments. Financial assets at fair value through profit or loss include se- curities to which the fair value option was applied, in order to avoid accounting inconsistencies. There is an active market for these as- sets, which are recognised at fair value. The following table presents the financial instruments recog- nised at fair value and those financial instruments whose fair value is required to be disclosed; the financial instruments are presented by the level in the fair value hierarchy to which they are assigned. The simplification option under IFRS 7.29 a was exercised for cash and cash equivalents, trade receivables, other assets, trade payables and other liabilities with predominantly short maturities. Their carrying amounts as at the reporting date are approximately equivalent to their fair values. Not included are financial invest- ments in equity instruments for which there is no quoted price in an active market and which therefore have to be measured at cost. Financial assets and liabilities € m Class 31 December 2014 Financial assets Non-current financial assets Current financial assets Total Financial liabilities Non-current liabilities Current liabilities Total 31 December 2013 4 Financial assets Non-current financial assets Current financial assets Total Financial liabilities Non-current liabilities Current liabilities Total 1 Quoted prices for identical instruments in active markets. 2 Inputs other than quoted prices that are directly or indirectly observable for instruments. 3 Inputs not based on observable market data. 4 Prior-period amounts adjusted, Note 4. Level 1 1 Level 2 2 Level 3 3 Total 246 208 454 5,004 0 5,004 157 611 768 4,221 927 5,148 961 75 1,036 409 132 541 765 140 905 454 34 488 132 0 132 0 1 1 93 0 93 0 2 2 1,339 283 1,622 5,413 133 5,546 1,015 751 1,766 4,675 963 5,638 Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — NOTES — Other disclosures 203 Level 1 mainly comprises equity instruments measured at fair value and debt instruments measured at amortised cost. In addition to financial assets and financial liabilities meas- ured at amortised cost, commodity, interest rate and currency deriva tives are reported under Level 2. The fair values of the deriv- atives are measured on the basis of discounted expected future cash flows, taking into account forward rates for currencies, interest rates and commodities (market approach). For this purpose, price quotations observable on the market (exchange rates, interest rates and commodity prices) are imported from information platforms customary in the market into the treasury management system. The price quotations reflect actual transactions involving similar instruments on an active market. Any currency options used are measured using the Black-Scholes option pricing model. All sig- nificant inputs used to measure the derivatives are observable on the market. Level 3 mainly comprises the fair values of equity investments and options associated with M & A transactions. These options are measured using recognised valuation models, taking plausible assumptions into account. The fair values of the derivatives depend largely on financial ratios. Financial ratios strongly influence the fair values of assets and liabilities. Increasing financial ratios lead to higher fair values, whilst decreasing financial ratios result in lower fair values. No financial instruments were transferred between levels in financial year 2014. The following table shows the effect on net gains and losses of the financial instruments categorised within level 3 as at the reporting date: Unobservable inputs (Level 3) € m Assets Equity instruments Liabilities Debt instruments Derivatives Equity derivatives Assets Equity instruments Liabilities Debt instruments Derivatives Equity derivatives 1 Fair value losses were recognised in other finance costs. 2 Unrealised gains were recognised in the IAS 39 revaluation reserve. Gains and losses ( recognised in profit and loss) 1 Gains and losses (recognised in OCI) 2 1 Jan. 2014 Additions Disposals 31 Dec. 2014 93 0 2 0 0 –1 53 0 0 0 0 0 –14 132 0 0 0 1 Gains and losses ( recognised in profit and loss) 1 Gains and losses (recognised in OCI) 2 1 Jan. 2013 Additions Disposals 31 Dec. 2013 28 1 48 0 –1 – 43 41 0 0 24 0 0 0 0 –3 93 0 2 Deutsche Post DHL Group — 2014 Annual Report 204 The net gains and losses on financial instruments classified in accordance with the individual IAS 39 measurement categories are as follows: net gains and losses by measurement category € m Loans and receivables Financial assets and liabilities at fair value through profit or loss Trading Fair value option Other financial liabilities 2013 –107 41 0 3 2014 –114 0 0 1 The net gains and losses mainly include the effects of the fair value measurement, impairment and disposals (disposal gains / losses) of financial instruments. Dividends and interest are not taken into account for the financial instruments measured at fair value through profit or loss. Disclosures on net gains or losses on avail- Note 40.2. Income able-for-sale financial assets can be found in and expenses from interest and commission agreements of the finan cial instruments not measured at fair value through profit or loss are explained in the income statement disclosures. The following tables show the impact of netting agreements based on master netting arrangements or similar agreements on financial assets and financial liabilities as at the reporting date: offsetting – assets € m assets at 31 December 2014 Derivative financial assets 1 Trade receivables assets at 31 December 2013 2 Derivative financial assets 1 Trade receivables 1 Excluding derivatives from M & A transactions. 2 Prior-period amounts adjusted, Note 4. offsetting – liabilities € m Liabilities at 31 December 2014 Derivative financial liabilities 1 Trade payables Liabilities at 31 December 2013 2 Derivative financial liabilities 1 Trade payables 1 Excluding derivatives from M & A transactions. 2 Prior-period amounts adjusted, Note 4. Financial assets and liabilities not set off in the balance sheet Gross amount of financial assets recognised at the reporting date Gross amount of financial liabilities set off Net amount of financial assets set off in the balance sheet Financial liabilities subject to a legally enforceable netting agreement that do not meet offsetting criteria Collateral received 153 7,954 156 7,189 0 129 0 167 153 7,825 156 7,022 145 0 38 0 0 0 0 0 Gross amount of financial liabilities recognised at the reporting date Net amount of financial liabilities set off in the balance sheet Gross amount of financial assets set off Financial assets and liabilities not set off in the balance sheet Financial assets subject to a legally enforceable netting agreement that do not meet offsetting criteria Collateral provided 145 7,051 38 6,525 0 129 0 167 145 6,922 38 6,358 145 0 38 0 0 0 0 0 Total 8 7,825 118 7,022 Total 0 6,922 0 6,358 Financial assets and liabilities are set off on the basis of netting agreements (master netting arrangements) only if an enforceable right of set-off exists and settlement on a net basis is intended as at the reporting date. If the right of set-off is not enforceable in the normal course of business, the financial assets and liabilities are recognised in the balance sheet at their gross amounts as at the reporting date. The master netting arrangement creates a conditional right of set-off that can only be enforced by taking legal action. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Other disclosures 205 To hedge cash flow and fair value risks, Deutsche Post AG enters into financial derivative transactions with a large number of financial services institutions. These contracts are subject to a standardised master agreement for financial derivative transac- tions. This agreement provides for a conditional right of set-off, resulting in the recognition of the gross amount of the financial derivative transactions at the reporting date. The conditional right of set-off is presented in the table. Settlement processes arising from services related to postal deliveries are subject to the Universal Postal Convention and the REIMS Agreement. These agreements, particularly the settlement conditions, are binding on all public postal operators for the spe- cified contractual arrangements. Imports and exports between the parties to the agreement during a calendar year are summarised in an annual statement of account and presented on a net basis in the final annual statement. Receivables and payables covered by the Universal Postal Convention and the REIMS Agreement are presented on a net basis at the reporting date. The tables show the receivables and payables before and after offsetting. 51 Contingent liabilities The Group’s contingent liabilities break down as follows: Contingent liabilities € m Guarantee obligations Warranties Liabilities from litigation risks Other contingent liabilities Total 2013 21 84 124 848 1,077 2014 89 80 183 1,428 1,780 The other contingent liabilities comprise an obligation from a for- mal state aid investigation ( Note 53) and tax-related obligations. They also include a potential obligation to make settlement pay- ments in the USA; Note 12. 52 other financial obligations In addition to provisions, liabilities and contingent liabilities, there are other financial obligations amounting to €7,155 million (previ- ous year: €6,129 million) from non-cancellable operating leases as defined by IAS 17. The Group’s future non-cancellable payment obligations under leases are attributable to the following asset classes: Lease obligations € m Land and buildings Aircraft Transport equipment Technical equipment and machinery Other equipment, operating and office equipment IT equipment Total 2013 4,966 524 512 67 47 13 2014 5,375 1,083 576 67 43 11 6,129 7,155 Deutsche Post DHL Group — 2014 Annual Report The increase in lease obligations by €1,026 million to €7,155 mil- lion is partly due to the expanded and extended contract with US airline Southern Air at the start of 2014, which led to an increase in aircraft lease obligations. Furthermore, new leases were concluded for mechanised delivery bases. Maturity structure of minimum lease payments € m Less than 1 year More than 1 year to 2 years More than 2 years to 3 years More than 3 years to 4 years More than 4 years to 5 years More than 5 years Total 2013 1,465 1,109 853 651 475 1,576 6,129 2014 1,626 1,223 975 751 501 2,079 7,155 The present value of discounted minimum lease payments is €5,827 million (previous year: €5,019 million), based on a dis- count factor of 4.75 % which was unchanged from the previous year. Overall, rental and lease payments amounted to €2,588 million (previous year, adjusted: €2,518 million), of which €1,845 million (previous year, adjusted: €1,708 million) relates to non-cancellable leases. €2,426 million (previous year: €2,092 million) of future lease obligations from non-cancellable leases is primarily attribut- able to Deutsche Post Immobilien GmbH. The purchase obligation for investments in non-current assets amounts to €137 million (previous year: €134 million). 53 Litigation A large number of the postal services rendered by Deutsche Post AG and its subsidiaries are subject to sector-specific regulation by the Bundesnetzagentur (German federal network agency) pursuant to the Postgesetz (German Postal Act). As the regulatory authority, the Bundesnetzagentur approves or reviews such prices, formu- lates the terms of downstream access and has special supervisory powers to combat market abuse. This general regulatory risk could lead to a decline in revenue and earnings in the event of negative decisions. Legal risks arise, amongst other things, from pending admin- istrative court appeals by an association against the price approvals under the price cap procedure for 2003, 2004 and 2005 and, in ad- dition, against the relevant decisions for 2008 and 2013. Although the appeals against price approvals for the years 2003 to 2005 were dismissed by the Münster Higher Administrative Court, as the court of appeal, an appeal has been filed with the Federal Admin- istrative Court. The Cologne Administrative Court has not yet de- cided on the appeals against the price approvals for 2008 and 2013. In its decision dated 14 June 2011, the Bundesnetzagentur con- cluded that First Mail Düsseldorf GmbH, a subsidiary of Deutsche Post AG, and Deutsche Post AG had contravened the discounting and discrimination prohibitions under the Post gesetz. The com- panies were instructed to remedy the breaches that had been iden- tified. Both companies appealed against the ruling. Furthermore, First Mail Düsseldorf GmbH filed an application to suspend the execution of the ruling until a decision was reached in the principal 206 proceedings. The Cologne Administrative Court and the Münster Higher Administrative Court both dismissed this application. First Mail Düsseldorf GmbH discontinued its mail delivery operations at the end of 2011 and retracted its appeal on 19 December 2011. Deutsche Post AG continues to pursue its appeal against the Bundes netzagentur ruling. In its ruling of 30 April 2012, the Bundesnetzagentur deter- mined that Deutsche Post AG had contravened the discrimination provisions under the Postgesetz by charging different fees for the transport of identical invoices and invoices containing different amounts. Deutsche Post AG was requested to discontinue the dis- crimination determined immediately, but no later than 31 Decem- ber 2012. The ruling was implemented on 1 January 2013. Deutsche Post does not share the legal opinion of the Bundesnetzagentur and appealed the ruling. On 25 January 2012, the European Commission issued a ruling on the formal investigation regarding state aid that it had initiated on 12 September 2007. The Commission determined that Deutsche Post AG was not overcompensated, using state resources, for the cost of providing universal services between 1989 and 2007. It also did not find fault with the guarantees issued by the Ger- man state for legacy liabilities. By contrast, it did find that some of the funding arrangements for civil servants’ pensions represented illegal state aid. It said that the pension relief granted to Deutsche Post AG by the Bundesnetzagentur during the price approval pro- cess led to Deutsche Post AG receiving a benefit in relation to its services that are not rate-regulated. According to the Commission, this must be claimed back by the German government, which must also ensure that the granting of state aid does not in future confer benefits with respect to non-rate-regulated services (illegal state aid). The European Commission has left the calculation of the precise amount to be repaid to the Federal Republic. However, in a press release, the European Commission had referred to an amount of between €500 million and €1 billion. Deutsche Post AG and the federal government are of the opin- ion that the European Commission’s state aid decision of 25 Janu- ary 2012 cannot withstand legal review and have each submitted an appeal to the European Court of Justice in Luxembourg. To implement the state aid ruling, the federal government called upon Deutsche Post AG on 29 May 2012 to make a payment of €298 million including interest. Deutsche Post AG paid this amount to a trustee on 1 June 2012 and appealed the recovery order to the Administrative Court. However, this appeal has been sus- pended pending a ruling from the European Court of Justice. The company made additional payments of €19.4 million and €15.6 mil- lion to the trustee on 2 January 2013 and 2 January 2014, respec- tively, and €20.2 million on 2 January 2015. All payments made until the reporting date were reported in the balance sheet under non- current assets; the earnings position remained unaffected. The European Commission has not expressed its final accept- ance of the calculation of the state aid to be repaid. On 17 Decem- ber 2013, it initiated proceedings against the Federal Republic of Germany with the European Court of Justice to effect a higher repayment amount. Although Deutsche Post AG and the federal government are of the opinion that the European Commission’s state aid decision of 25 January 2012 cannot withstand legal review, it cannot be ruled out that Deutsche Post AG will ultimately be re- quired to make a (potentially higher) payment, which could have an adverse effect on earnings; Note 51. On 5 November 2012, the Bundeskartellamt (German fed- eral cartel office) initiated proceedings against Deutsche Post AG on suspicion of abusive behaviour with respect to agreements on mail transport with major customers. Based on information from Deutsche Post AG’s competitors and customer surveys, the author- ities suspect that the company had violated the provisions of Ger- man and European antitrust law. Deutsche Post AG does not share this opinion. However, should the authorities find their suspicions confirmed, they may require Deutsche Post AG to refrain from cer- tain acts or impose fines. Since 1 July 2010, as a result of the revision of the relevant tax exemption provisions, the VAT exemption has only applied to those specific universal services in Germany that are not subject to individually negotiated agreements or provided on special terms (discounts etc.). Deutsche Post AG does not believe that the legis- lative amendment fully complies with the applicable provisions of European Community law. Due to the legal uncertainty resulting from the new legislation, Deutsche Post AG is endeavouring to clar- ify certain key issues with the tax authorities. Although Deutsche Post AG is implementing the required measures to a large extent, the differing legal opinions on the part of Deutsche Post AG and the tax authorities will be judicially clarified; Note 51. On 30 June 2014, DHL Express France received a statement of objections from the French Competition Authority alleging anti- competitive conduct in the domestic express business, which had been divested in June 2010. The company is currently co-operating with the French authorities regarding the issues raised in the state- ment of objections. In view of the ongoing or announced legal proceedings mentioned above, no details are given on their presentation in the finan cial statements. 54 Share-based payment Assumptions regarding the price of Deutsche Post AG’s shares and assumptions regarding employee fluctuation are taken into account when measuring the value of share-based payments for executives. All assumptions are reviewed on a quarterly basis. The staff costs are recognised pro rata in profit or loss to reflect the services ren- dered as consideration during the vesting period (lock-up period). Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Other disclosures 207 54.1 Share-based payment for executives (Share Matching Scheme) Under the share-based payment system for executives (Share Matching Scheme), certain executives receive part of their variable remuneration for the financial year in the form of shares of Deutsche Post AG in the following year (deferred incentive shares). All Group executives can specify an increased equity component individually by converting a further portion of their variable remuneration for the financial year (investment shares). After a four-year lock-up period during which the executive must be employed by the Group, they again receive the same number of Deutsche Post AG shares (matching shares). Assumptions are made regarding the conver- sion behaviour of executives with respect to their relevant bonus portion. Share-based payment arrangements are entered into each year, with 1 January of the respective year and 1 April of the follow- ing year being the grant dates for each year’s tranche. Whereas in- centive shares and matching shares are classified as equity-settled share-based payments, investment shares are compound financial instruments and the debt and equity components must be meas- ured separately. However, in accordance with IFRS 2.37, only the debt component is measured due to the provisions of the Share Matching Scheme. The investment shares are therefore treated as cash-settled share-based payments. Share Matching Scheme Grant date of incentive shares and associated matching shares 1 Nov. 2009 1 Jan. 2010 1 Jan. 2011 1 Jan. 2012 1 Jan. 2013 1 Jan. 2014 Grant date of matching shares awarded for investment shares 1 Apr. 2010 1 Apr. 2011 1 Apr. 2012 1 Apr. 2013 1 Apr. 2014 1 Apr. 2015 2009 tranche 2010 tranche 2011 tranche 2012 tranche 2013 tranche 2014 tranche Term End of term Share price at grant date (fair value) Incentive shares and associated matching shares Matching shares awarded for investment shares Number of deferred incentive shares Number of matching shares expected Deferred incentive shares Investment shares Matching shares issued 1 Estimated provisional amount, will be determined on 1 April 2015. 2 Expected number. months 53 63 63 63 63 63 March 2014 March 2015 March 2016 March 2017 March 2018 March 2019 € € thousands thousands thousands thousands 11.48 13.03 430 336 259 654 13.98 12.91 638 574 932 – 12.90 14.83 660 594 940 – 12.13 18.22 479 431 709 – 17.02 27.18 337 303 567 – 25.91 27.00 1 268 2 241 439 – The rights to the matching shares under the 2009 tranche and to the investment and deferred incentive shares under the 2013 tranche were settled in April 2014. To settle the tranches shares were repurchased on the market; Note 38. In the consolidated financial statements as at 31 Decem- ber 2014, €65 million (previous year: €52 million) was recognised in capital reserves for the granting of variable remuneration com- Note 39. ponents under this system; 54.2 Long-Term Incentive Plan (2006 LTIP) for members of the Board of Management Since 1 July 2006, the members of the Board of Management receive stock appreciation rights (SAR s) under the 2006 LTIP. Each SAR under the 2006 LTIP entitles the holder to receive a cash settle- ment equal to the difference between the average closing price of Deutsche Post shares during the last five trading days before the exercise date and the issue price of the SAR. The members of the Board of Management each invest 10 % of their fixed annual remuneration (annual base salary) as a per- sonal financial investment every year. The number of SAR s issued to the members of the Board of Management is determined by the Super visory Board. Following a four-year waiting period that begins on the issue date, the SAR s granted can be fully or partly exercised within a period of two years provided an absolute or relative performance target is achieved at the end of the waiting period. Any SAR s not exercised during this two-year period will expire. To determine how many – if any – of the granted SAR s can be exercised, the average share price or the average index is com- pared for the reference period and the performance period. The reference period comprises the last 20 consecutive trading days before the issue date. The performance period is the last 60 trading days before the end of the waiting period. The average (closing) price is calculated as the average closing price of Deutsche Post shares in Deutsche Börse AG’s Xetra trading system. The absolute performance target is met if the closing price of Deutsche Post shares is at least 10, 15, 20, or 25 % above the issue price. The relative performance target is tied to the performance of the shares in relation to the STOXX Europe 600 Index (SXXP, ISIN EU0009658202). It is met if the share price equals the index performance or if it outperforms the index by at least 10 %. A maximum of four out of every six SAR s can be “earned” via the absolute performance target, and a maximum of two via the relative performance target. If neither an absolute nor a relative performance target is met by the end of the waiting period, the SAR s attributable to the related tranche will expire without replace- ment or compensation. Deutsche Post DHL Group — 2014 Annual Report 208 2006 LTIP SAR s Issue date Issue price (€) 2009 tranche 2010 tranche 2011 tranche 2012 tranche 2013 tranche 2014 tranche 1 July 2009 1 July 2010 1 July 2011 1 July 2012 1 Aug. 2013 1 Sept. 2014 9.52 12.27 12.67 13.26 20.49 24.14 Waiting period expires 30 June 2013 30 June 2014 30 June 2015 30 June 2016 31 July 2017 31 Aug. 2018 Note 55.2 for further disclosures on share-based payment for See members of the Board of Management. 54.3 SAR Plan for executives From July 2006 to August 2013, selected executives received annual tranches of SARS under the SAR Plan. This allowed them to receive a cash payment within a defined period in the amount of the difference between the respective price of Deutsche Post shares and the fixed issue price if demanding performance targets are met (see disclosures on the 2006 LTIP for members of the Board of Management). All SAR s granted under the 2006 and 2007 tranches expired at the end of the respective waiting periods, since the related performance targets were not met. On expiry of the waiting period for the 2008 tranche on 30 June 2011, two-sixths of the SAR s granted became exercisable. These SAR s were eligible to be exercised shortly before the end of the exercise period, as the share price performed well and exceeded the issue price of €18.40. The exercise period for these SAR s terminated on 30 June 2013. The waiting period for the 2009 tranche also ended on 30 June 2013. Due to the strong share price performance since the SAR s were issued in 2009, most of these SAR s were exercised in 2013. The related performance targets were also met on expiry of the waiting period for the 2010 tranche on 30 June 2014. All SAR s granted in 2010 were able to be exercised. Most executives exercised the SAR s under this tranche as early as 2014. Starting in 2014, SAR s were no longer issued to executives under the SAR Plan. The Performance Share Plan (PSP) for execu- tives replaces the SAR Plan. All earlier SAR tranches issued under the old SAR Plan remain valid. More details on the SAR Plan tranches are shown in the fol- lowing table: 2009 tranche 2010 tranche 2011 tranche 2012 tranche 2013 tranche 1 July 2009 1 July 2010 1 July 2011 1 July 2012 1 Aug. 2013 9.52 12.27 12.67 13.26 20.49 30 June 2013 30 June 2014 30 June 2015 30 June 2016 31 July 2017 Performance Share Units (PSU s) were issued to selected executives under the PSP for the first time on 1 September 2014. It is not planned that members of the Board of Management will partici pate in the PSP. The Long-Term Incentive Plan (2006 LTIP) for members of the Board of Management remains unchanged. In the consolidated financial statements as at 31 Decem- ber 2014, a total of €3 million (previous year: €0 million) has been added to capital reserves for the purposes of the plan; Note 39. The value of the PSP is measured using actuarial methods based on option pricing models (fair value measurement). The expense for financial year 2014 amounted to €3 million and was recognised in staff costs. SAR Plan SAR s Issue date Issue price (€) Waiting period expires The fair value of the SAR Plan and the 2006 LTIP was determined using a stochastic simulation model. As a result, an expense of €105 million was recognised for financial year 2014 (previous year: €202 million). A provision for the 2006 LTIP and the SAR Plan was recog- nised as at the balance sheet date in the amount of €271 million (previous year: €278 million), of which €67 million (previous year: €64 million) was attributable to the Board of Management. €6 mil- lion of the total provision (previous year: €4 million) related to rights exercisable at the reporting date. 54.4 Performance Share Plan for executives The Annual General Meeting on 27 May 2014 resolved to intro- duce the Performance Share Plan (PSP) for executives. This plan replaces the former share-based payment system (SAR Plan) for executives. Whereas the SAR Plan involved cash-settled share- based payments, under the PSP shares are issued to participants at the end of the waiting period. Under the PSP, the granting of the shares at the end of the waiting period is linked to the achievement of demanding performance targets. The performance targets under the PSP are identical to the performance targets under the LTIP for members of the Board of Management. Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — noTeS — Other disclosures 209 Performance Share Plan Grant date Exercise price Waiting period expires Risk-free interest rate Initial dividend yield of Deutsche Post shares Yield volatility of Deutsche Post shares Yield volatility of Dow Jones EURO STOXX 600 Index Covariance of Deutsche Post shares to Dow Jones EURO STOXX 600 Index Quantity Rights outstanding as at 1 January 2014 Rights granted Rights lapsed Rights outstanding as at 31 December 2014 2014 tranche 1 Sept. 2014 €24.14 31 Aug. 2018 0.11 % 3.50 % 23.46 % 10.81 % 1.74 % 0 4,479,948 3,000 4,476,948 Future dividends were taken into account, based on a moderate increase in dividend distributions over the respective measure- ment period. The average remaining maturity of the outstanding options as at 31 December 2014 was 44 months. 55 related party disclosures 55.1 related party disclosures (companies and Federal republic of Germany) All companies classified as related parties that are controlled by the Group or on which the Group can exercise significant influence are recorded in the list of shareholdings, which can be accessed on www.dpdhl.com/en/investors.html, together with infor- the website, mation on the equity interest held, their equity and their net profit or loss for the period, broken down by geographical areas. Deutsche Post AG maintains a variety of relationships with the Federal Republic of Germany and other companies controlled by the Federal Republic of Germany. The Federal Republic is a customer of Deutsche Post AG and as such uses the company’s services. Deutsche Post AG has direct business relationships with the individual public authorities and other government agencies as independent individual custom- ers. The services provided for these customers are insignificant in respect of Deutsche Post AG’s overall revenue. RELATIONSHIPS WITH KFW KfW supports the Federal Republic in continuing to privatise companies such as Deutsche Post AG or Deutsche Telekom AG. In 1997, KfW, together with the federal government, developed a “placeholder model” as a tool to privatise government-owned com- panies. Under this model, the federal government sells all or part of its investments to KfW with the aim of fully privatising these state-owned companies. On this basis, KfW has purchased shares of Deutsche Post AG from the federal government in several stages since 1997 and executed various capital market transactions using these shares. KfW’s current interest in Deutsche Post AG’s share capital is 21 %. Deutsche Post AG is thus considered to be an associ- ate of the federal government. Deutsche Post DHL Group — 2014 Annual Report RELATIONSHIPS WITH BUNDESANSTALT FüR POST UND TELEKOMMUNIKATION Bundesanstalt für Post und Telekommunikation (BAnstPT) is a govern ment agency and falls under the technical and legal super- vision of the German Federal Ministry of Finance. Under the Bundes anstalt-Reorganisationsgesetz (German Federal Agency Re- organisation Act), which entered into force on 1 December 2005, the federal government directly undertakes the tasks relating to holdings in Deutsche Bundespost successor companies through the Federal Ministry of Finance. It is therefore no longer neces- sary for BAnstPT to perform the “tasks associated with own- ership”. BAnstPT manages the social facilities such as the Postal Civil Service Health Insurance Fund, the recreation programme, Versorgungsanstalt der Deutschen Bundespost (VAP) and the wel- fare service for Deutsche Post AG, Deutsche Postbank  AG and Deutsche Telekom AG, as well as setting the objectives for social housing. Since 1 January 2013, BAnstPT has undertaken the tasks of the special pension fund for postal civil servants. The fund makes pension and assistance payments to the beneficiaries and their surviving dependents allocated to the Deutsche Bundespost successor companies. Further disclosures on the special pension Notes 7 fund for postal civil servants and on VAP can be found in and 44. The tasks are performed on the basis of agency agreements. In 2014, Deutsche Post AG was invoiced for €71 million (previous year: €65 million) in instalment payments relating to services pro- vided by BAnstPT. RELATIONSHIPS WITH THE GERMAN FEDERAL MINISTRY OF FINANCE In financial year 2001, the German Federal Ministry of Finance and Deutsche Post AG entered into an agreement that governs the terms and conditions of the transfer of income received by Deutsche Post  AG from the levying of the settlement payment under the Gesetze über den Abbau der Fehlsubventionierung im Wohnungswesen (German Acts on the Reduction of Mis directed Housing Subsidies) relating to housing benefits granted by Deutsche Post AG. Deutsche Post AG transfers the amounts to the federal government on a monthly basis. Deutsche Post AG also entered into an agreement with the Federal Ministry of Finance dated 30 January 2004 relating to the transfer of civil servants to German federal authorities. Under this agreement, civil servants are seconded with the aim of transferring them initially for six months, and are then transferred permanently if they successfully complete their probation. Once a permanent transfer is completed, Deutsche Post AG contributes to the cost in- curred by the federal government by paying a flat fee. In 2014, this initiative resulted in 65 permanent transfers (previous year: 26) and 87 secondments with the aim of a permanent transfer in 2015 (pre- vious year: 33). RELATIONSHIPS WITH THE GERMAN FEDERAL EMPLOYMENT A GENCY Deutsche Post AG and the German Federal Employment Agency entered into an agreement dated 12 October 2009 relating to the transfer of Deutsche Post AG civil servants to the Federal Employ- ment Agency. In 2014, as in the previous year, this initiative resulted in no transfers. 210 RELATIONSHIPS WITH DEUTSCHE TELEKOM AG AND ITS SUBSIDIARIES The Federal Republic holds around 32 % of the shares of Deutsche Telekom AG directly and indirectly (via KfW). A control rela- tionship exists between Deutsche Telekom AG and the Federal Republic because the Federal Republic, despite its non-controlling interest, has a secure majority at the Annual General Meeting due to its average presence there. Deutsche Telekom AG is there- fore a related party of Deutsche Post AG. In financial year 2014, Deutsche Post DHL Group provided goods and services (mainly transport services for letters and parcels) for Deutsche Telekom AG and purchased goods and services (such as IT products) from Deutsche Telekom AG. Transactions were conducted in financial year 2014 with major related parties, resulting in the following items in the con- solidated financial statements: € m receivables from investments accounted for using the equity method from unconsolidated companies Loans to investments accounted for using the equity method to unconsolidated companies RELATIONSHIPS WITH DEUTSCHE BAHN AG AND ITS SUBSIDIARIES receivables from in-house banking Deutsche Bahn AG is wholly owned by the Federal Republic. Owing to this control relationship, Deutsche Bahn AG is a related party to Deutsche Post AG. Deutsche Post DHL Group has various business relationships with the Deutsche Bahn Group. These mainly consist of transport service agreements. from investments accounted for using the equity method from unconsolidated companies Financial liabilities to investments accounted for using the equity method to unconsolidated companies BUNDES-PENSIONS-SERvICE FüR POST UND TELEKOMMUNIKATION E. v. Liabilities 2013 adjusted 1 2014 4 1 3 15 0 15 4 4 0 90 9 81 7 4 3 12 11 1 41 19 22 2 1 1 25 0 25 2 2 0 23 12 11 10 4 6 4 3 1 35 14 21 to investments accounted for using the equity method to unconsolidated companies revenue from investments accounted for using the equity method from unconsolidated companies expenses 2 due to investments accounted for using the equity method due to unconsolidated companies Note 4. 1 2 Relate to materials expense and staff costs. Deutsche Post AG issued letters of commitment in the amount of €79 million (previous year: €81 million) for these companies. Of this amount, €73 million (previous year: €76 million) was attribut- able to investments accounted for using the equity method, €2 mil- lion (previous year: €1 million) to joint operations and €4 million (previous year: €4 million) to unconsolidated companies. 55.2 related party disclosures (individuals) In accordance with IAS 24, the Group also reports on transactions between the Group and related parties or members of their fam- ilies. Related parties are defined as the Board of Management, the Supervisory Board and the members of their families. There were no reportable transactions or legal transactions involving related parties in financial year 2014. The remuneration of key management personnel of the Group requiring disclosure under IAS 24 comprises the remuner- ation of the active members of the Board of Management and the Supervisory Board. Deutsche Post DHL Group — 2014 Annual Report Disclosures on the Bundes-Pensions-Service für Post- und Tele- kommunikation e. V. (BPS-PT) can be found in Note 7. RELATIONSHIPS WITH PENSION FUNDS The real estate with a fair value of €1,106 million (previous year: €1,016 million), of which Deutsche Post Betriebsrenten Service e. V. (DPRS) and /or Deutsche Post Pensions-Treuhand GmbH & Co. KG, Deutsche Post Betriebsrenten-Service e. V. & Co. Objekt Gronau KG and Deutsche Post Grundstücks-Vermietungsgesellschaft beta mbH Objekt Leipzig KG are the legal or beneficial owners, is ex- clusively let to Deutsche Post Immobilien GmbH. Rental expense for Deutsche Post Immobilien GmbH amounted to €69 million in 2014 (previous year: €66 million). The rent was always paid on time. Deutsche Post Pensions-Treuhand GmbH & Co. KG owns 100 % of Deutsche Post Pensionsfonds AG. Further disclosures on pension funds can be found in Notes 7 and 44. RELATIONSHIPS WITH UNCONSOLIDATED COMPANIES, INvESTMENTS ACCOUNTED FOR USING THE EQUITY METHOD AND jOINT OPERATIONS In addition to the consolidated subsidiaries, the Group has direct and indirect relationships with unconsolidated companies, invest- ments accounted for using the equity method and joint operations deemed to be related parties of the Group in the course of its ordin- ary business activities. As part of these activities, all transactions for the provision of goods and services entered into with uncon- solidated companies were conducted on an arm’s length basis at standard market terms and conditions. Consolidated Financial Statements — noTeS — Other disclosures 211 The active members of the Board of Management and the FORMER MEMBERS OF THE BOARD OF MANAGEMENT The remuneration of former members of the Board of Management or their surviving dependants amounted to €6.0 million in the year under review (previous year: €4.4 million). The defined benefit ob- ligation (DBO) for current pensions calculated under IFRS s was €104 million (previous year: €72 million). The increase was mainly due to a significant reduction in the IAS discount rate compared with the previous year as well as an increase in the number of retirees whose pension benefits fell due; no additional obligations were incurred as a result. Without these extraordinary items in the amount of €33.1 million, the defined benefit obligation would have decreased by around €1 million to around €71 million compared with the previous year. REMUNERATION OF THE SUPERvISORY BOARD The total remuneration of the Supervisory Board in financial year 2014 amounted to around €3.3 million (previous year: €1.4 million, plus a variable amount for 2013 to be paid in 2016); €2.4 million of this amount was attributable to a fixed component (previous year: €1.2 million), €0.3 million to attendance allowances (previous year: €0.2 million), and €0.6 million to the variable remuneration for 2012 (previous year: €0 million as the conditions for payment had not been met). Of the variable remuneration for 2012, €21 thou- sand was attributable to one Supervisory Board member who has meanwhile left the company, and the remaining €595 thousand to active Supervisory Board members. Further information on the itemised remuneration of the Board of Management and the Supervisory Board can be found in the Cor- porate Governance Report. The remuneration report contained in the Corporate Governance Report also forms part of the Group Management Report. SHAREHOLDINGS OF THE BOARD OF MANAGEMENT AND SUPERvISORY BOARD As at 31 December 2014, shares held by the Board of Management and the Supervisory Board of Deutsche Post AG amounted to less than 1 % of the company’s share capital. REPORTABLE TRANSACTIONS The transactions of Board of Management and Supervisory Board members involving securities of the company and notified to Deutsche Post AG in accordance with section 15 a of the Wert- papierhandelsgesetz (WpHG – German Securities Trading Act) www.dpdhl.com/en/ can be viewed on the company’s website at investors.html. Super visory Board were remunerated as follows: € m Short-term employee benefits (excluding share-based payment) Post-employment benefits Termination benefits Share-based payment Total 2013 2014 14 3 0 47 64 17 3 1 30 51 As well as the aforementioned benefits for their work on the Super- visory Board, the employee representatives who are on the Super- visory Board and employed by the Group also receive their normal salaries for their work in the company. These salaries are deter- mined at levels that are commensurate with the salary appropriate for the function or work performed in the company. Post-employment benefits are recognised as the service cost resulting from the pension provisions for active members of the Board of Management. The corresponding liability amounted to €34 million as at the reporting date (previous year: €23 million). The share-based payment amount relates to the relevant ex- pense recognised for financial years 2013 and 2014. It is itemised in the following table: Share-based payment Thousands of € Dr Frank Appel, Chairman Ken Allen Roger Crook Bruce Edwards 1 Jürgen Gerdes John Gilbert 2 Melanie Kreis 3 Lawrence Rosen Angela Titzrath 4 Share-based payment 1 Until 10 March 2014. 2 Since 11 March 2014. 3 Since 31 October 2014. 4 Until 1 July 2014. 2013 SAR s 12,894 7,322 3,460 7,610 7,428 – – 7,311 1,183 47,208 2014 SAR s 6,331 3,280 2,577 6,722 3,523 60 – 3,304 4,071 29,868 55.3 remuneration disclosures in accordance with the HGB BOARD OF MANAGEMENT REMUNERATION The total remuneration paid to the active members of the Board of Management in financial year 2014 including the components with a long-term incentive effect totalled €20.9 million (previous year: €20.5 million). Of this amount, €7.6 million (previous year: €7.8 million) is attributable to non-performance-related compo- nents (annual base salary and fringe benefits), €6.0 million (previ- ous year: €5.4 million) to performance-related components (vari- able components) and €7.3 million (previous year: €7.3 million) to components with a long-term incentive effect (SAR s). The number of SAR s was 1,591,332 (previous year: 1,984,818). Deutsche Post DHL Group — 2014 Annual Report 212 56 auditor’s fees The fee for the auditor of the consolidated financial statements, PricewaterhouseCoopers Aktiengesellschaft Wirtschaftsprüfungs- gesellschaft, amounted to €10 million in financial year 2014 and was recognised as an expense. Of this amount, €6 million was attribut able to the category covering audits of the financial state- ments which includes in particular the fees for auditing the con- solidated financial statements, as well as for auditing the annual financial statements prepared by Deutsche Post AG and its German subsidiaries. A further €3 million relates to the other advisory and valuation services category. It primarily includes the fees for review- ing the interim reports. In addition, it includes fees for voluntary audits extending beyond the statutory audit engagement, such as audits of the internal control system. The fee for other services amounts to €1 million and relates to fees which cannot be allocated to the aforementioned categories. 57 exemptions under the HGB and local foreign legislation For financial year 2014, the following subsidiaries have exercised the simplification options under section 264 (3) of the HGB or sec- tion 264 b of the HGB: • Adcloud GmbH • Agheera GmbH • Albert Scheid GmbH • CSG GmbH • CSG.TS GmbH • Danzas Deutschland Holding GmbH • Danzas Grundstücksverwaltung Groß-Gerau GmbH • Deutsche Post Adress Beteiligungsgesellschaft mbH • Deutsche Post Assekuranz Vermittlungs GmbH • Deutsche Post Beteiligungen Holding GmbH • Deutsche Post Com GmbH • Deutsche Post Consult GmbH • Deutsche Post Customer Service Center GmbH • Deutsche Post DHL Beteiligungen GmbH • Deutsche Post DHL Corporate Real Estate Management GmbH • Deutsche Post DHL Corporate Real Estate Management GmbH & Co. Logistikzentren KG • Deutsche Post DHL Inhouse Consulting GmbH • Deutsche Post DHL Research and Innovation GmbH • Deutsche Post Direkt GmbH • Deutsche Post E-Post Development GmbH • Deutsche Post E-POST Solutions GmbH • Deutsche Post Fleet GmbH • Deutsche Post Immobilien GmbH • Deutsche Post InHaus Services GmbH • Deutsche Post Investments GmbH • Deutsche Post IT BRIEF GmbH • Deutsche Post IT Services GmbH • Deutsche Post Mobility GmbH • Deutsche Post Shop Essen GmbH • Deutsche Post Shop Hannover GmbH • Deutsche Post Shop München GmbH • Deutsche Post Signtrust und DMDA GmbH • DHL Airways GmbH • DHL Automotive GmbH • DHL Automotive Offenau GmbH • DHL Delivery GmbH • DHL Express Customer Service GmbH • DHL Express Germany GmbH • DHL Express Network Management GmbH • DHL Fashion Retail Operation GmbH • DHL Foodservices GmbH • DHL Freight Germany Holding GmbH • DHL Freight GmbH • DHL Global Forwarding GmbH • DHL Global Forwarding Management GmbH • DHL Global Management GmbH • DHL Home Delivery GmbH • DHL Hub Leipzig GmbH • DHL International GmbH • DHL Logistics GmbH • DHL Solutions Fashion GmbH • DHL Solutions GmbH • DHL Solutions Großgut GmbH • DHL Solutions Retail GmbH • DHL Sorting Center GmbH • DHL Supply Chain (Leipzig) GmbH • DHL Supply Chain Management GmbH • DHL Supply Chain VAS GmbH • DHL Trade Fairs & Events GmbH • DHL Vertriebs GmbH • DHL Verwaltungs GmbH • Erste End of Runway Development Leipzig GmbH • Erste Logistik Entwicklungsgesellschaft MG GmbH • European Air Transport Leipzig GmbH • FIRST MAIL Düsseldorf GmbH • Gerlach Zolldienste GmbH • interServ Gesellschaft für Personal- und Beraterdienst- leistungen mbH • nugg.ad AG predictive behavioral targeting • Werbeagentur Janssen GmbH • Williams Lea & TAG GmbH • Zweite Logistik Entwicklungsgesellschaft MG GmbH Deutsche Post DHL Group — 2014 Annual Report Consolidated Financial Statements — NOTES — Other disclosures — RESPONSIBILITY STATEMENT 213 The following companies make use of the audit exemption under section 479 A of the UK Companies Act: • DHL Exel Supply Chain Limited • DHL Freight & Contract Logistics (UK) Limited • Exel Investments Limited • Exel Overseas Limited • Freight Indemnity & Guarantee Company Limited • Joint Retail Logistics Limited • Ocean Group Investments Limited • Ocean Overseas Holdings Limited • Power Europe Development Limited • Power Europe Development No 3 Limited • Power Europe Operating Limited • Tibbett & Britten Applied Limited • Trucks and Child Safety Limited 58 Declaration of Conformity with the German Corporate Governance Code The Board of Management and the Supervisory Board of Deutsche Post AG jointly submitted the Declaration of Conformity with the German Corporate Governance Code for financial year 2014 re­ quired by section 161 of the AktG. This Declaration of Conformity www.corporate-governance-code.de and at can be accessed online at www.dpdhl.com/en/investors.html. 59 Significant events after the reporting date In order to secure the increased demand for labour as a re­ sult of continued sustainable growth in the parcel business, Deutsche Post DHL Group has founded numerous regional com­ panies under the umbrella of DHL Delivery GmbH. The goal is to create up to 10,000 new positions by 2020. Staff working in the new companies shall be employed in line with the regionally applicable collective terms and conditions for the forwarding and logistics sector. The requirements for classifying an asset as held for sale in ac­ cordance with IFRS 5 were met in the period between the balance sheet date and the preparation of the consolidated financial state­ ments by the Board of Management, so that the shares held by the Supply Chain division in King’s Cross Central Property Trust, UK, and King’s Cross Central General Partner Ltd., UK, can be reduced as planned. There were no other significant events after the reporting date. RESPONSIBILITY STATEMENT To the best of our knowledge, and in accordance with the applic­ able reporting principles, the consolidated financial statements give a true and fair view of the assets, liabilities, financial position and profit or loss of the Group, and the management report of the Group includes a fair review of the development and performance of the business and the position of the Group, together with a de­ scription of the principal opportunities and risks associated with the expected development of the Group. Bonn, 20 February 2015 Deutsche Post AG The Board of Management Dr Frank Appel Ken Allen Roger Crook Jürgen Gerdes John Gilbert Melanie Kreis Lawrence Rosen Deutsche Post DHL Group — 2014 Annual Report 214 INDEPENDENT AUDITOR’S REPORT To Deutsche Post AG report on the Consolidated Financial Statements We have audited the consolidated financial statements of Deutsche Post AG, Bonn, and its subsidiaries, which comprise the income statement and the statement of comprehensive income, the balance sheet, the cash flow statement, the statement of changes in equity, and the notes to the consolidated financial statements, for the busi- ness year from 1 January to 31 December 2014. BOARD OF MANAGEMENT ’S RESPONSIBILITY FOR CONSOLIDATED FINANCIAL STATEMENTS The Board of Management of Deutsche Post AG, Bonn, is respon- sible for the preparation of these consolidated financial statements. This responsibility includes that these consolidated financial state- ments are prepared in accordance with the International Financial Reporting Standards, as adopted by the EU, and the additional requirements of German commercial law pursuant to § (Article) 315 a Abs. (paragraph) 1 HGB (“Handelsgesetzbuch”: German Com- mercial Code) and that these consolidated financial statements give a true and fair view of the net assets, financial position and results of operations of the group in accordance with these require- ments. The Board of Management is also responsible for the inter- nal controls as the Board of Management determines are necessary to enable the preparation of consolidated financial statements that are free from material misstatement, whether due to fraud or error. AUDITOR’S RESPONSIBILITY Our responsibility is to express an opinion on these consolidated financial statements based on our audit. We conducted our audit in accordance with § 317 HGB and German generally accepted standards for the audit of financial statements promulgated by the Institut der Wirtschaftsprüfer (Institute of Public Auditors in Ger- many) (IDW) and additionally observed the International Stand- ards on Auditing (ISA). Accordingly, we are required to comply with ethical requirements and plan and perform the audit to ob- tain reasonable assurance about whether the consolidated financial statements are free from material misstatement. An audit involves performing audit procedures to obtain audit evidence about the amounts and disclosures in the consolidated finan cial statements. The selection of audit procedures depends on the auditor’s professional judgment. This includes the assess ment of the risks of material misstatement of the consolidated financial statements, whether due to fraud or error. In assessing those risks, the auditor considers the internal control system relevant to the entity’s preparation of consolidated financial statements that give a true and fair view. The aim of this is to plan and perform audit procedures that are appropriate in the given circumstances, but not for the purpose of expressing an opinion on the effectiveness of the group’s internal control system. An audit also includes evaluating the appropriateness of accounting policies used and the reason- ableness of accounting estimates made by the Board of Management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that the audit evidence we have obtained is suffi- cient and appropriate to provide a basis for our audit opinion. AUDIT OPINION According to § 322 Abs. 3 Satz (sentence) 1 HGB, we state that our audit of the consolidated financial statements has not led to any reservations. In our opinion based on the findings of our audit, the con- solidated financial statements comply, in all material respects, with IFRS s, as adopted by the EU, and the additional requirements of German commercial law pursuant to § 315 a Abs. 1 HGB and give a true and fair view of the net assets and financial position of the Group as at 31 December 2014 as well as the results of oper- ations for the business year then ended, in accordance with these requirements. report on the Group Management report We have audited the group management report of Deutsche Post AG, Bonn, for the business year from 1 January to 31 Decem- ber 2014. The Board of Management of Deutsche Post AG, Bonn, is responsible for the preparation of the group management report in accordance with the requirements of German commercial law applicable pursuant to § 315 a Abs. 1 HGB. We conducted our audit in accordance with § 317 Abs. 2 HGB and German generally accepted standards for the audit of the group management report prom- ulgated by the Institut der Wirtschaftsprüfer (Institute of Public Auditors in Germany) (IDW). Accordingly, we are required to plan and perform the audit of the group management report to obtain reasonable assurance about whether the group management report is consistent with the consolidated financial statements and the audit findings, as a whole provides a suitable view of the Group’s position and suitably presents the opportunities and risks of future development. According to § 322 Abs. 3 Satz 1 HGB we state, that our audit of the group management report has not led to any reservations. In our opinion based on the findings of our audit of the consol- idated financial statements and group management report, the group management report is consistent with the consolidated financial statements, as a whole provides a suitable view of the Group’s position and suitably presents the opportunities and risks of future development. Düsseldorf, 20 February 2015 PricewaterhouseCoopers Aktiengesellschaft Wirtschaftsprüfungsgesellschaft Gerd Eggemann Wirtschaftsprüfer (German Public Auditor) Dietmar Prümm Wirtschaftsprüfer (German Public Auditor) Deutsche Post DHL Group — 2014 Annual Report 215 — 224 FURTHER INFORMATIOND D FURTHER INFORMATIONDFURTHER INFORMATION 217 INDEX 218 GLOSSARY 219 GRAPHS AND TABLES 220 LOCATIONS 222 MULTI-YEAR REVIEW 224 CONTACTS 224 PUBLICATION SERVICE 224 FINANCIAL CALENDAR Further Information — InDex INDEX a F Air freight 23, 26, 28, 66 f., 100 Annual General Meeting 37 ff., 49, 101, 106 ff., 111, 115 f., 127, 129 f., 173 f., 208, 210, Articles of Association 37 ff., 127, 173 Auditor’s report 108, 214 Authorised capital 38, 172 f. Finance strategy 49, 51, 94, 101, 178 First Choice 22, 35, 83, 95 Free cash flow 36, 42, 58, 97, 102, 117, 148, 165, 191 Free float 72, 172 Freight 22, 28, 56, 61, 67, 157, 165 Freight forwarding business 15, 66, 83, 100 B Balance sheet 47, 55, 59 f., 90, 108, 135, 138, 140, 142 ff., 144 ff., 147 ff., 154 f., 158, 162, 164 ff., 190, 192, 195, 198 ff. Board of Management 12 ff., 16 f., 22, 37 ff., 41 f., 49, 85 ff., 88 f., 97, 105 ff., 110, 111 ff., 117 ff., 140, 173 f., 192, 207 f., 210 f., 213 f. Board of Management remuneration 41, 106, 115, 117 f., 120 ff., 211 Bonds 41, 44 f., 51 ff., 55, 58, 149, 153, 182, 188, 191 f., 194, 198, 200 Brands 21, 84 f., 100, 138, 147, 156, 164 C Capital expenditure 27, 31 f., 36, 42, 49, 55 ff., 59, 78, 80, 97, 101 f., 114, 136, 147, 149 f., 156 f., 165, 184, 191, 205, 222 Capital increase 142, 172 ff., 192, 212 Cash flow statement 36, 57 f., 136, 138, 177, 190 ff., 222 Change of control 41, 119 Consolidated net profit 47, 49, 59, 133, 134, 136, 137, 158, 163, 176, 190, 222 Consolidated revenue 31, 48, 133, 140, 143, 147, 156 ff., 159, 177, 222 Contingent capital 39 f., 172 f. Contract logistics 23, 29 f., 34 f., 68 f., 100, 157, 165 Corporate governance 41, 103 ff., 106, 108, 111 ff., 211, 213 Cost of capital 36, 51, 165 Credit lines 53, 192 Credit rating 50 f., 53 f., 71, 86, 93, 101 D Declaration of conformity 106, 108, 111, 213 Dialogue marketing 21, 23, 24 f., 62, 157 Dividend 36, 42, 47, 49, 51 f., 58 f., 70 f., 97, 101 f., 108, 136 f., 149, 163, 176 f., 188, 191 f., 204, 209, 223 e Earnings per share 47, 49, 70, 133, 163, 223 EBIT after asset charge 36, 42, 47, 49, 97, 102, 117 f., 120 eCommerce - Parcel 22, 24, 33, 61, 62 f., 101, 157 Employee Opinion Survey 30, 37, 42, 73, 102, 106, 111, 117 E-POST 24, 33, 82, 96, 99 Equity ratio 59 f., 174, 223 Express 21 ff., 26 ff., 33 f., 42, 47 ff., 54, 56 f., 61, 64 f., 72, 74, 76, 78 ff., 82 f., 84, 92, 94 f., 97, 100 f., 113 f., 117, 138, 142, 156 f., 160, 165, 191, 222 G Global Business Services 21 f., 114, 157 Global economy 43 f., 89, 92, 97, 98 f., 100 f. Global Forwarding 22, 26, 28, 33 f., 56, 61, 66 f., 157, 165 Global Forwarding, Freight 21 f., 28, 32, 34 f., 42, 47 ff., 56 f., 61, 66 f., 72, 74, 84, 95, 97, 101 f., 113 f., 117, 139, 156 f., 165, 222 Global trade 43, 45 f., 98 f., 165 GoGreen 73, 78 f., 82, 102 GoHelp 79 GoTeach 79 Guarantees 50, 53, 90, 206 I Illness rate 77 Income statement 47, 133, 138, 140, 142 f., 147, 150, 152 f., 155, 159 ff., 169, 177, 185, 194 f., 204 Income taxes 36, 49, 133 ff., 143, 154, 158, 161 ff., 168, 170, 177, 223 Investments 27, 31 f., 36, 37, 39, 42, 47, 49, 55 ff., 58, 59, 78, 80, 97, 101 f., 114, 135 f., 136, 139, 142 ff., 146, 147, 149 f., 155, 156 f., 161, 165, 168, 184, 191, 203, 205, 209, 222 L Letters of comfort 50, 53 Liquidity management 52 f., 93, 192 ff. M Mail communication 23, 24, 62, 99 Mandate 110 Market shares 23, 24 f., 27 ff., 33, 54 n Net debt 59, 60, 94, 174, 223 Net gearing 59, 60, 174, 223 Net interest cover 59 f. Net working capital 36, 50, 67, 165 o Ocean freight 23, 28, 34, 66 f., 94, 100 Oil price 44, 66, 70, 98 f. Operating cash flow 36, 42, 50, 52, 57, 61 Opportunities and risk management 86 ff., 94 Outlook 42, 86, 97 ff. 217 P Parcel Germany 62 Post - eCommerce - Parcel 21 f., 24 f., 32 f., 42, 47 ff., 56, 61 ff., 72, 74, 80, 84, 90, 93 f., 97, 101, 113 f., 117 ff., 141, 156 f., 165, 222 Press products 21, 25, 157 Price-to-earnings ratio 70, 223 Profit from operating activities 32, 35 f., 42, 47, 49, 57, 60 f., 63, 65, 67, 69, 87, 97, 100 ff., 133, 136, 140, 143 f., 156 ff., 165, 190 f., 222 Q Quality 21, 31 ff., 73, 81 ff., 93 ff., 100, 111 r Rating 50 f., 53 f., 71, 80, 86, 93, 101, 182 Regulation 22, 46, 90 ff., 205 f. Responsibility statement 213 Retail outlets 25, 33, 82, 159 Return on sales 33, 35, 47, 61, 63, 65, 67, 69, 223 Revenue 31, 33, 35, 42, 47, 48, 53, 61 ff., 89, 92, 100, 133, 140 f., 143, 147, 155 ff., 159, 177, 222 Road transport 23, 28, 78 f., 100 S Segment reporting 156 ff., 159 Share capital 37 ff., 106, 172 ff., 209, 211 Shareholder structure 72 Share price 71, 188, 206 ff. Staff costs 35, 48, 63, 75, 133, 143, 151 f., 158, 160, 185, 191, 206, 208, 223 Strategy 22, 30 ff., 71 ff., 76, 78, 84, 94 f., 101, 105 ff., 109, 111, 113, 115 Supervisory Board 22, 38 f., 41, 49, 105 ff., 109 ff., 127 ff., 173, 207, 210 f. Supervisory Board committees 105 ff., 109, 111, 113 ff., 127 Supervisory Board remuneration 41, 127 ff., 211 Supply Chain 21 f., 29 f., 32, 34 f., 42, 48, 54, 56 f., 61, 68 f., 72, 74 f., 84 f., 92, 95, 97, 100 ff., 113 f., 117, 141 f., 157, 165, 171, 213, 222 T Tax rate 49, 223 Trade volumes 45 f., 98 f., 100 Training 34, 74, 76, 116, 160, 223 W WACC 36, 51, 165 Williams Lea 21 f., 29, 57, 61, 68, 110, 157, 165, 223 Working capital 36, 50, 57, 63, 67, 80, 165 Deutsche Post DHL Group — 2014 Annual Report 218 GLOSSARY Cross-border mail (outbound) All outbound international mail. Dialogue marketing Market-orientated activities that apply direct communications to selectively reach target groups using a personal, individualised approach. E-POST Secure, confidential and reliable electronic communication platform. German federal network agency (Bundesnetzagentur) German national regulator for electricity, gas, telecommunications, post and railway. German Postal act (Postgesetz) The purpose of the German Postal Act, which took effect on 1 January 1998, is to promote postal competition through regulation and ensure the nationwide provision of appropriate and sufficient postal services. It includes regulations on licensing, price control and the universal service. Packstation Parcel machine where parcels and small packages can be deposited and collected around the clock. Paketbox Parcel box for franked parcels and small packages (maximum dimensions: 50 × 40 × 30 cm). Price-cap procedure Procedure whereby the German federal network agency approves prices for certain mail products. The agency approves prices on the basis of par- ameters it stipulates in advance, which set the average changes in these prices within baskets of services defined by the agency. Standard letter Letter measuring a maximum of 235 × 125 × 5 mm and weighing up to 20g. B2C The exchange of goods, services and information between businesses and consumers. Intermodal transport Transport chain combining different modes of trans- port, often road and rail. Block space agreement Freight forwarders or shippers enter into block space agreements with airline companies which provide them with defined freight capacities on a regular flight against payment of a fee. Collect and return Goods are picked up from end users at different addresses, transported to the predetermined repair company, collected after repair and returned to the end user. Contract logistics Complex logistics and logistics-related services along the value chain that are performed by a contract logistics service provider. Services are tailored to a particular industry or customer and are generally based on long-term contracts. Day Definite Delivery of shipments on a specified day. DHL Customer Solutions & Innovation (DSI) A unit in which we merged our key account manage - ment, Global Customer Solutions (GCS), our innovation unit, DHL Solutions & Innovation (DSI), and our strategic sector management in order to deliver on our customer promise and to bundle all cross- divisional DHL activities. Full truckload Complete capacity of truck is utilised, from sender to receiver. Gateway Collection point for goods intended for export and for further distribution of goods upon import. Hub Collection point for transferring and connecting international shipments from and to multiple countries. Inbound logistics Supply of manufacturing and assembly locations. Lead logistics provider A logistics service provider who assumes the organisa- tion of all or key logistics processes for the customer. Less than truckload Shipment weighing approximately three tonnes that is smaller than a full truckload and consolidated with other senders’ and / or receivers’ shipments into one load for transport. Medical express The transport of time-critical or temperature-critical medical shipments such as blood and tissue samples to medical facilities, hospitals, laboratories or research institutes, usually related to clinical trials of new medications. Multimodal transport Combines a minimum of two different means of trans- port for a shipment, such as air, sea, rail and ground. Part truckload Shipment that does not constitute a full truckload but is transported from point of departure to destination without trans-shipment. Same Day Delivery within 24 hours of order placement. Supply chain A series of connected resources and processes from sourcing materials to delivering goods to consumers. Time Definite Delivery of time-critical shipments by a pre-selected time. Transported asset Protection association (TAPA) A forum that unites manufacturers, logistics providers, freight carriers, law enforcement authorities and other stakeholders with the common aim of reducing losses from international supply chains. Twenty-foot equivalent unit (TEU) Standardised container unit, 20 feet long and 8 feet wide (6 × 2.4 metres). Deutsche Post DHL Group — 2014 Annual Report Further Information — GLOSSARY — GRAPhS AND TAbLES 219 GRAPHS AND TABLES 01 Selected Key Figures 18 A.34 FFO to debt A GROUP MANAGEMENT REPORT General Information A.01 Organisational structure of Deutsche Post DHL Group A.02 Market volumes A.03 Domestic mail communication market, business customers, 2014 22 23 24 A.35 Agency ratings A.36 Financial liabilities A.37 Operating lease liabilities by asset class A.38 Capex by region A.39 Capex and depreciation, amortisation and impairment losses, full year A.40 Capex and depreciation, amortisation and impairment losses, Q 4 A.41 Capex by segment A.42 Operating cash flow by division, 2014 A.43 Calculation of free cash flow A.04 Domestic dialogue marketing  market, 2014 24 A.44 Selected indicators for net assets A.05 International mail market (outbound), 2014 25 A.45 Net debt 52 54 55 55 55 56 56 56 57 58 59 60 61 62 63 64 64 67 67 68 68 70 71 71 72 72 73 74 74 75 76 76 76 77 77 77 78 79 80 84 84 87 Expected Developments A.77 Global economy: growth forecast 98 B CORPORATE GOVERNANCE B.01 Members of the Supervisory Board B.02 Committees of the Supervisory Board B.03 Mandates held by the Board of Management B.04 Mandates held by the Supervisory Board B.05 Target remuneration for the Board of Management members active as at 31 December 2014 B.06 Target remuneration for the Board of Management members who left the company in financial year 2014 B.07 Payments made to the Board of Management members active as at 31 December 2014 B.08 Payments made to the Board of Management members who left the company in financial year 2014 B.09 Share-based component with long-term incentive effect B.10 B.11 Individual breakdown of pension commitments under the previous system Individual breakdown of Board of Management pension commitments under the new system B.12 Remuneration paid to Supervisory Board members for 2014 B.13 Remuneration paid to Supervisory Board members for 2013 B.14 Variable remuneration paid to Supervisory Board members for 2012 C CONSOLIDATED FINANCIAL STATEMENTS C.01 Income Statement C.02 Statement of Comprehensive Income C.03 Balance Sheet C.04 Cash Flow Statement C.05 Statement of Changes in Equity D FURTHER INFORMATION D.01 Deutsche Post DHL Group around the world D.02 Key figures 2007 to 2014 109 109 110 110 121 123 124 125 125 126 127 128 129 130 133 134 135 136 137 220 222 A.46 Key figures by operating division A.47 Post: volumes A.48 Parcel Germany: volumes A.49 EXPRESS: revenue by product A.50 EXPRESS: volumes by product A.51 Global Forwarding: revenue A.52 Global Forwarding: volumes A.53 SUPPLY CHAIN: revenue by sector, 2014 A.54 SUPPLY CHAIN: revenue by region, 2014 Deutsche Post Shares A.55 Deutsche Post shares: multi-year review A.56 Peer group comparison: closing prices A.57 Share price performance A.58 Shareholder structure A.59 Shareholder structure by region Non-financial Figures A.60 Selected results from the Employee Opinion Survey A.61 Number of employees A.62 Employees by region A.63 Staff costs and social security benefits A.64 Group apprenticeship schemes Deutsche Post DHL Group, worldwide A.65 Gender distribution in  management, 2014 A.66 Work-family balance A.67 Employees with disabilities A.68 Illness rate A.69 Occupational safety A.70 CO2e emissions, 2014 A.71 Fuel and energy consumption A.72 Procurement expenses, 2014 A.73 Brand architecture A.74 Marketing expenditures, 2014 Opportunities and Risks A.75 Monte Carlo simulation A.76 Opportunity and risk management process 87 A.06 Domestic parcel market, 2014 A.07 European international express market, 2013: top 4 A.08 Americas international express market, 2013: top 4 A.09 Asia Pacific international express market, 2013: top 4 A.10 Air freight market, 2013: top 4 A.11 Ocean freight market, 2013: top 4 A.12 European road transport market,  2013: top 5 A.13 Logistics and value-added services along the entire supply chain A.14 Contract logistics market, 2013: top 10 A.15 Strategic priorities by division A.16 EBIT calculation A.17 EAC calculation A.18 Net asset base calculation A.19 Calculation of free cash flow Report on Economic Position A.20 Forecast /actual comparison 25 27 27 27 28 28 28 29 29 32 35 36 36 36 42 A.21 Global economy: growth indicators in 2014 43 A.22 Brent Crude spot price and euro / US dollar exchange rate in 2014 A.23 Trade volumes: compound annual growth rate 2013 to 2014 A.24 Major trade flows: 2014 volumes A.25 Selected indicators for results of operations A.26 Consolidated revenue A.27 Development of revenue, other operating income and operating expenses A.28 Consolidated EBIT A.29 Total dividend and dividend per no-par value share A.30 EBIT after asset charge (EAC) A.31 Net asset base (non-consolidated) A.32 Selected cash flow indicators A.33 Finance strategy 44 45 46 47 48 48 49 49 49 50 50 51 Deutsche Post DHL Group — 2014 Annual Report 220 LOCATIONS D.01 Deutsche Post DHL Group around the world 1 W N S E More than 220 countries and territories around the world 443,784 employees around the world 2 Cincinnati hub americas 74,573 employees 2 AMERICAS Antigua and Barbuda Argentina Aruba Bahamas Barbados Belize Bermuda Bolivia Brazil British Virgin Islands Canada Cayman Islands Chile Colombia Costa Rica Curaçao Nicaragua Panama Paraguay EUROPE Albania Austria Belgium Greece Hungary Iceland Dominican Republic Peru Bosnia and Herzegovina Ireland Ecuador El Salvador Guadeloupe Guatemala Haiti Honduras Jamaica Martinique Mexico Puerto Rico Sint Maarten St Lucia Bulgaria Croatia Cyprus Trinidad and Tobago Czech Republic Uruguay USA Venezuela Denmark Estonia Finland France Germany Italy Latvia Lithuania Luxembourg Macedonia Malta Netherlands Norway Poland Portugal Romania Russia Serbia Slovakia Slovenia Spain Sweden Switzerland Ukraine United Kingdom 1 Countries according to the list of shareholdings which can be accessed on the website 2 Full-time equivalents, excluding trainees. Main global hubs. dpdhl.com/en/investors. Deutsche Post DHL Group — 2014 Annual Report LOCATIONS D.01 Deutsche Post DHL Group around the world 1 Further Information — LoCaTIonS 221 europe 108,890 employees 2 (excluding Germany) Leipzig hub Germany 170,596 employees 2 Hong Kong hub asia Pacific 71,216 employees 2 other regions 18,509 employees 2 MIDDLE EAST AND AFRICA Algeria Angola Bahrain Benin Botswana Burkina Faso Cameroon Ghana Guinea Iran Iraq Israel Ivory Coast Jordan Central African Republic Kenya Chad Democratic Republic of Congo Egypt Ethiopia Gabon Gambia Kuwait Lebanon Lesotho Liberia Libya Madagascar Malawi Deutsche Post DHL Group — 2014 Annual Report Senegal Sierra Leone South Africa Swaziland Tanzania Togo Turkey Uganda United Arab Emirates Yemen Zambia Zimbabwe Mali Mauretania Mauritius Morocco Mozambique Namibia Niger Nigeria Oman Qatar Republic of Congo Republic of Equatorial Guinea Réunion Saudi Arabia ASIA PACIFIC Australia Bangladesh Malaysia Myanmar / Burma Brunei Darussalam Nepal Cambodia China East Timor Fiji French Polynesia India Indonesia Japan Kazakhstan Laos Macau New Caledonia New Zealand Pakistan Papua New Guinea Philippines Singapore South Korea Sri Lanka Taiwan Thailand Vietnam 222 MULTI-YEAR REVIEW D.02 Key figures 2007 to 2014 € m revenue Post - eCommerce - Parcel (until 2013 Mail) Express Global Forwarding, Freight Supply Chain Divisions total Corporate Center / Other (2007: Corporate Center / Other and Consolidation) Consolidation Total (continuing operations) Discontinued operations Profit / loss from operating activities (EBIT) Post - eCommerce - Parcel (until 2013 Mail) Express Global Forwarding, Freight Supply Chain Divisions total Corporate Center / Other (2007: Corporate Center / Other and Consolidation) Consolidation Total (continuing operations) Discontinued operations 14,569 13,874 12,959 14,317 55,719 –1,676 – 54,043 10,335 1,976 –272 409 577 2,690 – 557 – 2,133 1,060 14,393 13,637 14,179 13,718 55,927 1,782 –3,235 54,474 11,226 2,179 –2,194 362 – 920 – 573 –393 0 – 966 – 871 Consolidated net profit / loss for the period 1,873 –1,979 Cash flow / capex / depreciation, amortisation and impairment losses Net cash from / used in operating activities Net cash used in / from investing activities Net cash used in / from financing activities Capex (2007: including purchased goodwill) Depreciation, amortisation and impairment losses assets and capital structure Non-current assets Current assets Equity (excluding non-controlling interests) Non-controlling interests Current and non-current provisions Current and non-current liabilities 1 Total assets 5,151 –1,053 –1,787 2,742 2,196 1,939 – 441 –1,468 1,727 2,662 25,764 20,517 209,656 242,447 11,035 2,778 12,276 21,544 7,826 2,026 10,836 242,276 235,420 262,964 2007 adjusted 2008 adjusted 2009 adjusted 2010 adjusted 2011 adjusted 2012 adjusted 2013 adjusted 2014 13,912 9,917 11,243 12,183 47,255 1,527 –2,581 46,201 1,634 1,391 –790 174 –216 559 –328 0 231 –24 693 – 584 –2,710 1,676 1,171 1,620 22,022 12,716 8,176 97 9,677 16,788 34,738 13,913 11,111 14,341 13,061 52,426 1,302 –2,340 51,388 – 13,973 11,691 15,118 13,223 54,005 1,260 –2,436 52,829 – 1,120 1,107 497 383 231 916 440 362 13,972 12,778 15,666 14,340 56,756 1,203 –2,447 55,512 – 1,048 1,110 514 419 15,291 11,821 14,787 14,227 56,126 1,251 –2,465 54,912 – 1,286 1,083 478 441 15,686 12,491 14,924 14,737 57,838 1,343 –2,551 56,630 – 1,298 1,260 293 465 2,231 2,825 3,091 3,288 3,316 –395 –1 1,835 – –389 0 2,436 – – 423 –3 2,665 – – 421 –2 2,865 – –352 1 2,965 – 2,630 1,266 1,762 2,211 2,177 1,927 8 –1,651 1,262 1,296 24,493 13,270 10,511 185 9,427 17,640 37,763 2,371 –1,129 –1,547 1,716 1,274 21,225 17,183 11,009 190 9,008 18,201 38,408 –203 2,989 –1,697 –1,765 1,199 1,697 1,339 21,568 12,289 9,019 209 8,978 15,651 33,857 –110 1,747 1,337 21,370 14,091 9,844 190 8,481 16,946 35,461 3,040 –1,087 –2,348 1,876 1,381 22,902 14,077 9,376 204 10,411 16,988 36,979 Deutsche Post DHL Group — 2014 Annual Report MULTI-YEAR REVIEW Further Information — MuLTI-year reVIeW 223 employees/staff costs (continuing operations) Number of employees 2 Full time equivalents 3 Average number of employees 2 Staff costs Staff cost ratio 4 Key figures revenue/income/assets and capital structure Return on sales 5 Return on equity (ROE) before taxes 6 Return on assets 7 Tax rate 8 Equity ratio 9 Net debt (+) / net liquidity (–) 10 Net gearing 11 Dynamic gearing 12 Key stock data Basic earnings per share 13 Diluted earnings per share 14 Cash flow per share 13, 15 Dividend distribution Payout ratio Dividend per share Dividend yield Price-to-earnings ratio 17 As at 31 Dec. As at 31 Dec. € m % % % % % % € m % years € € € 3.9 8.6 0.9 14.0 5.9 2,858 20.4 1.0 1.15 1.15 4.27 € m 1,087 % € % 78.6 0.90 3.8 20.4 2007 adjusted 2008 adjusted 2009 2010 2011 2012 adjusted 2013 adjusted 2014 512,147 512,536 477,280 467,088 471,654 473,626 479,690 488,824 453,626 451,515 424,686 418,946 423,502 428,129 434,974 443,784 500,252 511,292 488,518 464,471 467,188 472,321 478,903 484,025 17,169 18,389 17,021 16,609 16,730 17,770 17,776 18,189 31.8 33.8 36.8 32.3 31.7 32.0 32.4 32.1 –1.8 – 9.0 – 0.4 – 3.7 0.5 3.0 0.2 5.4 23.8 3.6 29.8 5.1 6.9 28.3 2,466 –1,690 –1,382 23.7 0.7 –1.40 –1.40 1.60 725 – 0.60 5.0 – 8.5 –25.7 –1.4 0.53 0.53 – 0.48 725 112.6 0.60 4.4 25.5 –14.8 – 0.7 2.10 2.10 1.59 786 30.9 0.65 5.1 6.0 4.6 15.2 6.4 23.7 29.2 – 938 – 9.1 – 0.4 0.96 0.96 1.96 846 72.7 0.70 5.9 12.4 4.8 23.6 7.4 20.2 27.3 1,952 17.5 – 9.6 1.36 1.30 – 0.17 846 51.6 0.70 4.2 12.2 5.2 26.7 8.3 14.0 28.3 1,499 13.0 0.5 1.73 1.66 2.47 968 46.3 0.80 3.0 15.3 5.2 26.3 8.2 15.5 25.9 1,499 13.5 0.5 1.71 1.64 2.51 1,030 16 49.7 0.85 16 3.1 15.8 Number of shares carrying dividend rights millions 1,208.2 1,209.0 1,209.0 1,209.0 1,209.0 1,209.0 1,209.0 1,211.2 Year-end closing price € 23.51 11.91 13.49 12.70 11.88 16.60 26.50 27.05 1 Excluding liabilities from financial services. 6 Profit before income taxes / average equity (including non-controlling interests). 2 Headcount including trainees. 3 Excluding trainees. 4 Staff costs / revenue. 5 EBIT / revenue. 7 EBIT / average total assets. 8 Income taxes / profit before income taxes. of Williams Lea. From 2008: 9 Equity (including non-controlling interests)/total assets. 10 In 2007 excluding financial liabilities to minority shareholders Group Management Report, page 60. 11 Net debt / net debt and equity (including non-controlling interests). 12 Net debt / cash flow from operating activities. 13 The average number of shares outstanding is used for the calculation. 14 The average number of shares outstanding is adjusted for the number of all potentially dilutive shares. 15 Cash flow from operating activities. 16 Proposal. 17 Year-end closing price / basic earnings per share. Deutsche Post DHL Group — 2014 Annual Report 224 CONTACTS CONTACTS Investor Relations Tel.: + 49 (0) 228 182-6 36 36 Fax: + 49 (0) 228 182-6 31 99 E-mail: ir @ dpdhl.com Press Office Tel.: + 49 (0) 228 182-99 44 Fax: + 49 (0) 228 182-98 80 E-mail: pressestelle @ dpdhl.com PUBLICATION SERVICE Published on 11 March 2015. The English version of the 2014 Annual Report of Deutsche Post DHL Group constitutes a translation of the original German version. Only the German version is legally binding, insofar as this does not conflict with legal provisions in other countries. Deutsche Post Corporate Language Services et al. ORDERING External E-mail: ir @ dpdhl.com dpdhl.com/en/investors ONLINE VERSION An online extract and a complete PDF file are available on the internet. annualreport2014.dpdhl.com Internal GeT and DHL Webshop Mat. no. 675-602-361 DEUTSCHE POST DHL IR APP With the Deutsche Post DHL IR app you can receive investor relations and financial media news directly on your iPad. FINANCIAL CALENDAR 2015 2016 12 MAY 2015 Interim Report January to March 2015 9 MARCH 2016 2015 Annual Report 27 MAY 2015 2015 Annual General Meeting (Frankfurt am Main) 28 MAY 2015 Dividend payment 11 MAY 2016 Interim Report January to March 2016 18 MAY 2016 2016 Annual General Meeting (Frankfurt am Main) 5 AUGUST 2015 Interim Report January to June 2015 19 MAY 2016 Dividend payment 11 NOVEMBER 2015 Interim Report January to September 2015 3 AUGUST 2016 Interim Report January to June 2016 8 NOVEMBER 2016 Interim Report January to September 2016 Deutsche Post DHL Group — 2014 Annual Report 2014 annual report WHEN YOU THINK OF LOGISTICS 2 0 1 4 A n n u a l R e p o r t Deutsche Post AG Headquarters Investor relations 53250 Bonn Germany dpdhl.com 

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