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Equiniti Group Plc

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FY2014 Annual Report · Equiniti Group Plc
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ANNUAL REPORT 2014

HIGHLIGHTS

Adjusted revenue 

£292.3m 

(2013: £264.4m)

Adjusted pre-exceptional EBITDA 

£70.0m 

(2013: £67.5m)

Free cash flow* 

£72.5m 

(2013: £71.0m) 
* EBITDA less working capital movement 
(both excluding exceptional items)

Free cash flow conversion*

104%

(2013: 93%) 
*Free cash flow pre-exceptional EBITDA

2

CONTINUED PROGRESS 
AGAINST STRATEGY

IMPROVED OPERATIONAL 
EFFECTIVENESS

•   Invested £16.9m in our technology 
platforms and £3.8m in enhancing  
our infrastructure capacity

•   Acquired Pancredit Systems and  

Invigia, the assets of Selftrade, J.P. 
Morgan’s Corporate Dealing Services 
business and an additional 11% of 
MyCSP, taking our holding to 51%

•   Retained 100% of our FTSE 100  

clients, demonstrating the strength  
of our customer relationships

•  Launchedsignificantnew 

technology products; including 
Compendia mobile for pensions;  
the PeopleSpace portal, providing  
anintegratedviewofemployee 
benefits;andmycustomerfeedback.com,
asolutiontoallowbusinessesto 
improve customer satisfaction and 
manage their reputations on  
social media

Making complex 
things simple

•   Established Equiniti India in Chennai, 

to strengthen in-house IT development, 
testing and support, and deliver 
costsavingswhilebuildingscaleable
operations capability

•  Establishedfivecentresofexcellenceat
Group level for operations, technology, 
project management, HR and marketing, 
to standardise delivery and achieve 
greaterefficiencies

•   Invested in acquired businesses, to build 
on the Equiniti operating platform and 
generatenewrevenueopportunities

2014 has been a transformative 
yearforEquiniti,inwhichwe
have successfully enhanced the 
capabilitiesandscaleoftheexisting
businesswhilecontinuingto
improveouroperatingefficiency.
This has been achieved through a 
combination of direct investment 
in the business and strategic 
acquisitions,thebenefitsofwhich
have already started to feed 
through into revenue. We are very 
pleasedwiththeprogresswehave
made over the course of the year, 
andwebelievethatourenhanced
offeringcombinedwithastrong
salespipelineleavesuswellplaced
to sustain this momentum.”

GuyWakeley,ChiefExecutiveOfficer

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ENCOURAGING OUTLOOK

Equinitiremainsfocusedongrowing
relationshipswithexistingclients,winning
newbusinessandusingtechnologyto
help organisations respond to challenges 
inhigh-riskandcomplexenvironments.

Wewillcontinuetodomoreforour 
loyalcustomerbase,whichincludeshalf
of the FTSE 100, by investing in talent 
and technology to diversify the services 
weofferandstrengthenourpositionin
coreandemergingmarkets.Ourdriveto
integrateoperationseffectivelywillensure
wemaximisethebenefitsforourclients
and for the business.

We anticipate increased market 
opportunities for our specialist business 
processing services, in both the public  
and private sectors.  

Legislative changes continue to  
increase the administrative burden and 
complexityfororganisations,particularly
inthepensions,bankingandfinancial
services sectors.

Increased sales activity and targeted 
acquisitions are delivering our strategy  
of consolidation in our core markets  
whileunlockingnewopportunities. 
OuracquisitionofSelftradewillallow 
us to deliver direct-to-consumer services, 
including share trading to the 27 million 
peoplewehavecontactwithonbehalf 
of our clients.

Looking ahead, the sales pipeline, 
client retention and levels of recurring 
contracted income remain robust.  
Themomentumwithinthebusiness
continuestoincreaseandweareexcited
abouttheopportunitieswesee.

Adjusted performance

Revenue

Pre-exceptional EBITDA

Investment Solutions

Intelligent Solutions

Pensions Solutions

Interest

Central

Total Group

2014 

2013 Change%

2014

2013 Change%

94.9

89.6

101.3

6.5

–

100.5

-5.6%

81.5

76.9

5.5

–

9.9%

31.7%

18.2%

–

292.3

264.4

10.6%

29.3

16.3

21.7

6.5

(3.8)

70.0

35.1

16.4

12.2

-16.5%

-0.6%

77.9%

5.5

18.2%

(1.7)

123.5%

67.5

3.7%

Reported performance

Revenue

Pre-exceptional EBITDA

Investment Solutions

Intelligent Solutions

Pensions Solutions

Interest

Central

Total Group

2014 

2013† Change%

2014

2013† Change%

94.9

89.6

101.3

6.5

–

107.2

-11.5%

81.5

76.9

9.9%

31.7%

9.1

-28.6%

–

–

292.3

274.7

6.4%

29.3

16.3

21.7

6.5

(3.8)

70.0

40.3

16.4

12.2

-27.3%

-0.6%

77.9%

9.1

-28.6%

(1.7)

123.5%

76.3

-8.3%

†AdjustedrevenueandEBITDAexcludetheLloydsTSBStockbrokingcontract,whichwasdiscontinuedin
2013,andnormalises2013interestincomefortheimpactofinterestrateswaps.Theadjustmentreduces
revenueandpre-exceptionalEBITDAby£10.3millionand£8.8millionrespectivelyfortheyearended31
December 2013.

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3

 
 
 
 
 
 
The Hazell Carr Academy launched in 2012, to partner  
withclientstohelpmanageremediationinfinancialservices
by mobilising more than 1,000 graduates.

4

On20November2007,SirDavidWalker
published his “Guidelines for Disclosure and 
Transparency in Private Equity” (the “Walker 
Report”). Funds advised by Advent International 
have a controlling interest in the Company and 
Equiniti Group Limited is considered a portfolio 
companyasdefinedbytheWalkerReport.This
annual report and accounts has been prepared 
inthecontextofthoserecommendations.

ADVENT INTERNATIONAL

Equiniti Group Limited is a company owned 
by funds managed by Advent International 
Corporation.

Founded in 1984, Advent International is one  
ofthelargestandmostexperiencedglobal
privateequityinvestors.Thefirmhasinvested
in 300 private equity transactions in 40 countries 
and as of September 30, 2014, had €25 billion  
inassetsundermanagement.Withoffices 
on four continents, Advent has established  
a globally integrated team of over 180 
investment professionals across North America, 
Europe,LatinAmericaandAsia.Thefirmfocuses
oninvestmentsacrossfivecoresectors,including
businessandfinancialservices;healthcare;
industrial; retail, consumer and leisure; and 
technology, media and telecom. After  
30 years dedicated to international investing, 
Adventremainscommittedtopartneringwith
management teams to deliver sustained revenue 
andearningsgrowthforitsportfoliocompanies.

James Brocklebank and Haris Kyriakopoulos  
aretheAdventexecutiveswithoversightof 
the Equiniti Group and serve as Board Directors.

CONTENTS

Strategic report

Governance

01

BUSINESS OVERVIEW 

BUSINESS MODEL 

OUR MARKETS 

STRATEGY AND  
OBJECTIVES 

KEY PERFORMANCE 
INDICATORS 

CHAIRMAN’S  
INTRODUCTION 

CHIEF EXECUTIVE’S 
STATEMENT 

CASE STUDIES 

OPERATIONAL REVIEW 

FINANCIAL REVIEW 

RISKS AND  
UNCERTAINTIES 

CORPORATE SOCIAL 
RESPONSIBILITY 

08

10

12

14

18

20

22

24

30

36

41

42

02

BOARD OF DIRECTORS 

CORPORATE  
GOVERNANCE  
STATEMENT 

DIRECTORS’ REPORT 

AUDITOR’S REPORT 

54

58

66

68

Financial statements

03

FINANCIAL  
STATEMENTS 

71

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6

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01 STRATEGIC 
REPORT

BUSINESS OVERVIEW 

BUSINESS MODEL 

OUR MARKETS 

STRATEGY AND OBJECTIVES 

KEY PERFORMANCE INDICATORS 

CHAIRMAN’S STATEMENT 

CHIEF EXECUTIVE’S STATEMENT 

CASE STUDIES 

OPERATIONAL REVIEW 

FINANCIAL REVIEW 

RISKS AND UNCERTAINTIES 

CORPORATE RESPONSIBILITY 

08

10

12

14

18

20 

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30

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41

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7

 
 
 
 
 
 
 
 
BUSINESS OVERVIEW

Equiniti keeps things running 
smoothly for some of the UK’s 
best-known brands and public 
sector organisations. We specialise 
in providing finely-tuned finance 
and administration services, as 
well as smart technology solutions, 
that leave our clients free to get 
on with growing their businesses.

Our services are delivered by over 3,500 employees  
across 29 locations, enabling us to offer solutions  
that are flexible, adaptable and scalable.

We are acknowledged leaders in the pension,  
loan administration software, share registration and 
investment services markets, where our clients across  
the Group include around 70% of the FTSE 100.

OPERATING SEGMENTS

Investment Solutions

Share registration, payment services, retail 
investing, dealing and custody technology 
solutions, employee share plans.
Pension Solutions

Pension administration, insurance and payment 
technology and services for 8 million scheme 
members.
Intelligent Solutions

Specialist technology and service solutions,  
targeting complex or regulated processes such  
as loan servicing and complaints management.

8

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REVENUE
£292.3m

WE PERFORM

52m LOAN 

CALCULATIONS 
PER MONTH

WE PAY

20%

OF UK 
PENSIONERS

WE PROCESS

£90 billion

OF PAYMENTS PER YEAR

WE INTERACT WITH

27 million

CUSTOMERS ON 
BEHALF OF OUR

1,700
CLIENTS

WE HAVE

1,200+

SPECIALIST CONTRACTORS ON

ASSIGNMENT

WE WORK WITH OVER

50%

OF THE FTSE 100 

EXPERIENCED TEAM, AVERAGE SERVICE

10 YEARS

ACROSS THE EQUINITI GROUP

WE SUPPORT

20%

OF WORK BASED 
PENSION SCHEME 
MEMBERS

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9

 
 
 
 
 
 
 
 
Business 
model

WHAT WE DO

Equiniti makes complex things simple
We provide sophisticated administration, 
processing and payments services to clients 
in sectors ranging from financial services to 
government.

THE VALUE WE ADD

Ouractivitiesareoftenmission-
critical to our clients but not 
core to their business models, 
encouraging them to outsource. 
They rely on us for highly 
accurate,flexibleandeffective
services, helping them to manage 
increasing regulation and 
complexity,andtomeettheir
stakeholders’ evolving needs. 

By combining market-leading 
technologywithexperienced
andspecialistpeople,weassure
excellentdeliverytoourclients,
and in turn to their customers, 
whoaretypicallytheiremployees,
pensioners, shareholders and 
consumers. We also have 
significantexperienceofoperating
in regulated environments, 
helping our clients to meet their 
regulatory obligations and protect 
their stakeholders’ interests.

The quality of our delivery creates 
long-termrelationshipswithour
clients’ senior decision makers. 
Wecanthenworkwiththemto
identify other issues or non-core 
activities,wherewecanbenefit
their businesses by providing an 
improved solution. The scale of 
ouroperationsmeanswecan
make investments in technology 
and people that our clients 
could not make themselves.
Thisallowsustodeliverservices
moreefficientlythantheycould
in-house, saving them money 
andgivingthemtheflexibilityto
adjust the resources deployed 
throughout the year.

Wehavesignificant
experienceofoperatingin
regulated environments 

10

 
TECHNOLOGY

PEOPLE

SUSTAINING OUR ADVANTAGE
Uniquely,weownallofthe
technology,softwareand
infrastructure required to run  
ourcoreoperations.Our
technology platforms give us  
a distinct competitive advantage. 
They underpin our service delivery 
and form a barrier to entry,  
giventhesubstantialexperience,
time and money required to build 
them. We continually invest in 
our platforms to add functionality 
andensuretheykeeppacewith
changingregulatoryandfiscal
requirements, thus satisfying 
client needs.

to develop our people and offer 
clear career paths and interesting 
work,helpingusachievehigh
retention rates. 

Toensureweareasefficientas
possible,wehavesignificantly
expandedouroffshorecapability
in India, strengthening our 
technology development 
capabilitiesandprovidinglow-
costprocessing.Wewilldevelop
this further in 2015. 

The acquisition of innovative 
technology platforms remains an 
important strategic priority.

Ourpeoplearealsovital.Their
expertiseandexperienceenable
us to provide sophisticated, high-
margin services that are protected 
from commoditisation. We look 

ACQUISITIONS

DELIVERING RETURNS

Extendingtherangeofservices
weprovidetoexistingclientsisa
keydriverofourtoplinegrowth.
Ourmarketleadershippositions
also make us a natural choice for 
newclients.Multi-yearcontracts
and long-term relationships give 
us very high visibility of future 
revenues.

Ourtechnologyplatforms 
providesignificantoperational
leverage,thatwillallowusto
increaseprofitsaswegrow
revenue.The business also has 
attractivecashflowcharacteristics,
withhighfreecashflow
conversion providing funds to 
investingrowthandtoreduce 
our leverage.

Ourpeoplearevital.Their
expertiseandexperience
enable us to provide 
sophisticated, high-margin 
services

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11

 
 
 
 
 
 
 
 
 
OUR MARKETS

Long-term drivers of demand
Demand for our products and services 
is underpinned by a number of powerful 
trends, which we expect to continue into 
the long term. These include:

GROWING 
COMPLEXITY

INCREASING 
REGULATION 

Astheworldbecomes
increasinglycomplex,
companies and public 
sector organisations 
are looking to simplify 
their operating 
models by outsourcing 
functions that are 
important to them 
but not core to 
their businesses. 
Thiscomplexityis
often the result of 
newregulationand
legislation, particularly 
in sectors such as 
pensions, banking  
andfinancialservices.

In the drive to 
improve services 
for end customers, 
Governmental 
bodies are increasing 
regulation and 
expandingthenumber
of investigations they 
conduct. This provides 
uswithopportunities
to support remediation 
activities. Clients 
are also looking to 
outsource regulatory 
aspects of their back 
officesystems,given
thegrowingcostof
regulation and the 
need to upgrade their 
technology.

INCREASING 
DEMANDS FOR 
GOOD SERVICE 

GREATER 
FINANCIAL 
PRESSURE 

Ourclients’end
customers–whether
they are pensioners, 
shareholders, 
employees or 
consumers – are 
increasingly 
demanding about 
the quality of service 
theyreceiveandhow
our clients handle 
complaints. They 
alsowantnewways
tointeractwithour
clients, such as apps 
and mobile optimised 
websites,requiring
investment our clients 
finddifficulttomake
themselves.

Ourclientsneedto
findefficienciesand
waystodomorewith
less. They can save 
money by outsourcing 
toapartnerwith
market-leading 
technology,aflexible
resourcing model and 
the scale to continue 
investing in it.

Structural changes 
in the pensions 
sector,alongwith
alowinterestrate
environment, has 
created demand 
forflexibleon-line
investment products, 
as investors take 
advantage of digital 
and mobile technology 
to manage their 
financialfutures.

1212

Equiniti Data 
Services carried out 
39.7million data 
searches, tracing 
2.28 million people 
and reuniting them 
with£600million.

OUR MARKETS IN 2014

Equiniti’s markets continued to evolve during 2014. 
The key developments are summarised below.

Investment Solutions

Themarketforinitialpublicofferings(“IPOs”)
wasveryactive,withmanycompaniestakingthe
opportunitytolist.SupportforIPOs,togetherwith
ongoing changes to regulation and legislation, 
continued to create demand for company secretarial 
services.However,thecorporateactionsmarket
wasquieterthanin2013,andwithnolargescale
activities, this impacted on our revenues. 

The doubling of the amount employees can put into 
HMRC approved sharesave schemes, to £500 per 
month,willencouragemorepeopletoparticipate
andwillgrowthefundswemanageonourclients’
behalf.Themarketinseniorexecutiveshare
schemeswaslessbusythanin2013,whenmany
executivescashed-inawardstheyhadreceived 
atlowpricesduringtherecession.

TheintroductionoftheRetailDistributionReview
hadasignificantimpactontheinvestmentservices
market.Withfinancialadvisorsincreasinglyfocused
onhigh-net-worthindividuals,manyconsumersare
looking to manage their investments themselves, 
creatingdemandforexecution-onlybrokerage.
Changes in pension legislation are also likely to 
haveanimpact,asindividualswithdrawlumpsums
from their funds and look to invest them to provide 
an income.

Intelligent Solutions

NewregulationofpaydaylendersbytheFinancial
ConductAuthority(“FCA”)wasapositive
developmentforus,givenourexperienceof
operating in FCA-regulated environments and our 
growingcustomerbaseofregulatedbusinesses.

Supporting remediation activities continues to 
absorbresources,withthehighlevelofPayment
ProtectionInsuranceworkcontinuingforlonger
thanwehadexpected.Otherremediationactivity

continuestoemerge,wherewearewellplacedto
provideourclientswiththesupportandflexibility
they need.

Organisationshavealsobecomemoreawareof
thebenefitsofcomplaintsmanagement,seeingit
asapowerfultoolforobtainingconstantfeedback
on their products and services. This helps them to 
continuallyimprovethewaytheywork.

More generally, both the public and private sectors 
arecollectingvastamountsofdata,whichtheyneed
help to unlock. This is creating demand for our data 
and analytical services.

Pension Solutions

Regulationwasakeyfeatureofthepensionsmarket
in2014,withmorereformthaneverbefore.This
isrequiringorganisationstochangetheirworking
practices and upgrade their systems, particularly in 
thepublicsectorwherethePensionReformchanges
are due to come into force in April 2015. Many are 
findingitdifficulttofundinvestmentintheirsystems
or to get the specialist people they need to manage 
pensions effectively in-house. This is pushing them 
to outsource or to bolster their in-house functions 
withexternalsupport.Financialconstraintsinthe
public sector are also important in the drive to 
outsource pension administration.

Manycompanieshavealreadyclosedtheirdefined
benefitschemesandarelookingtocontainthecost
andminimisetheriskassociatedwiththeseclosed
books. This is leading them to sell the books to 
insurance companies, creating opportunities for  
us to administer them on the insurers’ behalf.

Anotherdevelopmentduringtheyearwasthe
increasingacceptanceofoffshoringback-office
functionsinpensionadministration.Thisreflects 
agrowingneedamongclientstodriveefficiencies.

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13

 
 
 
 
 
 
 
 
STRATEGY AND OBJECTIVES

Our objectives

Get closer to our clients through 
strong account management, 
increasing digital access via mobile 
apps, minimising complaints and 
tracking satisfaction

CUSTOMER

GROWTH

We have a 
defined set of 
objectives for the 
next three years. 
We aim to:

Deliver organic growth from 
newandexistingchannels,
further developing our product 
offering and making selective 
acquisitionswhichadd 
to our capabilities

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Deliver organic revenue growth, 
attractive margins and strong cash 
conversion, to enable investment 
and strengthen the balance sheet

Achieving these 
objectives will, in 
turn, enable us to 
meet our financial 
goals:

FINANCIAL

OPERATIONS

Enhance our operating platform by 
investing in technology led solutions, 
driving efficiencies, strengthening 
compliance and managing talent

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15

 
 
 
 
 
 
 
 
 
Our strategy

Our strategy for achieving our objectives is 
summarised below, along with our progress 
over the last year

STRATEGY

Strengthen client focus

Thismeans:helpingourexistingclientstoimprovetheir
operations, by enhancing our account management and 
identifyingwaysourproductsandservicescansolvemore 
of their issues.

PROGRESS IN 2014

We enhanced our account management and developed  
a key account plan for each of our major clients. We also 
strengthenedourrelationshipteam,toensurewehave 
therightpeopleengagingwiththerightclients.

Theseinitiativeshelpedustodriveorganicgrowthinour 
key accounts, particularly in the second half of the year.

Develop new products

Thismeans:creatingnewproductsinexistingandadjacent
markets,whichwillallowustoleverageourtechnology
platformsandspecialistcapabilitiesincomplexoutsourcing.

We continued to invest in our technology platforms, to  
add functionality for our clients, and launched a number  
ofnewproductsacrossthebusiness.

More details of our technology and product developments 
canbefoundintheoperationalreview,onpages30to35.

Target new channels

This means: build on our strengths in the business-to-
business-to-consumer channel to offer a set of retail 
investment products of relevance directly to the 18.7m 
shareholders and more than 8m pension scheme  
memberswithwhomwedeal.

Enhance operational effectiveness

This means: having a single operating platform for all service 
lines, consolidating operations and leveraging our offshore 
capabilitytoimproveefficiency,simplifyingandautomating
processes to improve quality, and strengthening our 
compliance.

See pages 44 to 46 for more on our people strategy.

Make complementary acquisitions

Thismeans:acquiringbusinessesthatbringnewand
complementary capabilities, including technology platforms, 
whichwecangrowbyofferingtoourclients.

InJune2014,weannouncedthatwewereacquiringthe
assetsofSelftrade,anonlineexecution-onlystockbroker.
ThisgivesusSelftrade’s104,000clients,whohold£3.9
billion in assets, and provides a capability in D2C broking. 
TheacquisitioncompletedinJanuary2015andwehave
developedanewinvestmentandproductplatformto
support it.

OuroffshorefacilityinChennai,India,isnowfullyoperational
and housed over 300 staff at the year end. It strengthens 
ourin-houseITcapabilitiesandprovideslow-costbusiness
processing,helpingtoimprovequalityforclientswhile
offering cost savings for us. We also brought in-house a 
number of processes that had been provided by third-party 
Indian outsourcers, improving our control over and delivery 
of the services to our clients.

Otherinitiativesintheyearincludedenhancingour
compliance, centralising complaint handling and developing 
our talent and performance management of our people. 

InadditiontoSelftrade,during2014weacquired:

•PancreditSystems,whichextendsourabilitytoprovide

unsecured loan administration

• Invigia,whichprovidescomplaints,caseandfeedback

managementacrossfinancialservicesandthepublicsector

•  JP Morgan’s Corporate Dealing Services (“JPM CDS”), 

whichstrengthensourexistingpositioninthissector,and

•  A further 11% stake in MyCSP, our mutual joint venture  

withtheUKgovernment,givingusa51%interest. 
The remaining shares are held by the government  
(24%) and employees (25%).

16

Throughourloancomparisonbusiness,Pancredit,weconduct
over 52 million calculations a month. These include: 227,000 
quote calculations, 1.7 million active agreements and 114,000 
settlement calculations.

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17

 
 
 
 
 
 
 
 
 
KEY PERFORMANCE INDICATORS

We use the following key performance 
indicators to track our strategic progress:

KPI

DATA

DEFINITION

RELEVANCE TO STRATEGY

PERFORMANCE

ADJUSTED 
REVENUE

ADJUSTED PRE-
EXCEPTIONAL 
EBITDA

2014

2013

2014

2013

£292.3m

£264.4m

Theinvoicedvalueofservicesandsoftwareprovided
toclientsduringtheyear,excludingtheLloydsTSB
Stockbrokingcontract,whichwasdiscontinuedin
2013, and normalising interest income for the impact 
ofinterestrateswaps.

Adjustedrevenueshowsourabilitytogrow

the business organically and through making 

complementary acquisitions.

Adjustedrevenuewasup10.6%in2014,despitelowercorporate

action activity, through a combination of strong client retention, 

additionalprojectworkwithexistingcustomers,theacquisitionof

Killik’s Employee Services business in 2013, the 2014 acquisitions 

of Pancredit, JPM CDS and Invigia, and our increased holding 

in MyCSP. Together, these acquisitions contributed £18.4m to 

adjusted revenue in 2014.

£70.0m

£67.5m

Earningsbeforeinterest,tax,depreciation,
amortisationandexceptionalitems,adjustedfor 
the items described above under adjusted revenue.

Adjustedpre-exceptionalEBITDAshowsoursuccessin

Adjustedpre-exceptionalEBITDAgrewby3.7%to£70.0m,with

sellingcomplex,high-marginserviceswhileenhancing

growthfrommajorpensionprojectswithexistingcustomersplus

ouroperationalefficiency.

astrongcontributionfromacquisitions,offsetbylowercorporate

action activity and increased costs for service level improvements 

and sales resource.

OPERATING 
PROFIT

2014

2013

£21.6m

£14.8m

Profitbeforeinterest,taxandcontributionfrom
associates.

Operatingprofitshowsourabilitytogrowprofitafter

Operatingprofitgrewby45.9%to£21.6m,primarilydueto 

taking account of the costs of capital investment and 

lowerexceptionalcostsin2014followingtherefinancingof 

acquisitions,whicharereflectedinourdepreciation

the Group in 2013. 

FREECASHFLOW

FREE CASH 
CONVERSION

2014

2013

2014

2013

£72.5m

£71.0m

104%

93%

Pre-exceptionalEBITDAlesschangeinworking
capitaladjustedfortheimpactofexceptionalitems.
ThecalculationisshownintheFinanceReview
section.

Adjustedoperatingcashflowshowsourabilityto

Freecashflowimprovedasaresultofacontinuedfocus 

generate cash for investment in the business and to 

onworkingcapitalmanagement.

Freecashflowasapercentageofpre-exceptional
EBITDA. 

Freecashconversionshowsourabilitytoturnprofits

Theincreaseinfreecashconversionto104%reflects 

into cash and is a good indicator of the quality of the 

ourcommitmenttoworkingcapitalmanagement.

and amortisation.

paydowndebt.

profitswegenerate.

CAPEXRATIO

Capitalexpenditureasapercentageofrevenue.

2014

7.1%

2013

7.0%

CLIENT 
SATISFACTION

COMPLAINTS

2014

2013

90%

91%

2014

0.019%

2013 0.023%

18

The average percentage of returned client surveys, 
based on a client satisfaction scoring of one to ten.

Clientsatisfactionshowshowwellwearemeetingtheir

Ourperformanceremainedsteady,demonstratingthatweare

needs,whichisessentialforprotectingourexisting

meeting the needs of our clients.

businessandourabilitytogrow.

The number of upheld complaints as a percentage  
of transactions processed.

Thelevelofcomplaintsshowshowwellwearemeeting

Numberofcomplaintsremainsextremelylowandhasimproved

theneedsofourclients,customers,whichinturn

year-on-year.Thisdemonstratesthatwearemeetingtheneeds 

results in a greater level of client satisfaction.

of our clients, customers.

Thecapexratioshowshowmuchweareinvestingin

Thecapexratioremainsinlinewiththeprioryear,showingour

the platforms that underpin our client service and our 

commitment to enhancing our customer service and offering 

abilitytogrow.

market-leading technology.

KPI

DATA

DEFINITION

RELEVANCE TO STRATEGY

PERFORMANCE

Theinvoicedvalueofservicesandsoftwareprovided

toclientsduringtheyear,excludingtheLloydsTSB

Stockbrokingcontract,whichwasdiscontinuedin

2013, and normalising interest income for the impact 

ofinterestrateswaps.

Adjustedrevenueshowsourabilitytogrow
the business organically and through making 
complementary acquisitions.

Earningsbeforeinterest,tax,depreciation,

amortisationandexceptionalitems,adjustedfor 

the items described above under adjusted revenue.

Adjustedpre-exceptionalEBITDAshowsoursuccessin
sellingcomplex,high-marginserviceswhileenhancing
ouroperationalefficiency.

Adjustedrevenuewasup10.6%in2014,despitelowercorporate
action activity, through a combination of strong client retention, 
additionalprojectworkwithexistingcustomers,theacquisitionof
Killik’s Employee Services business in 2013, the 2014 acquisitions 
of Pancredit, JPM CDS and Invigia, and our increased holding 
in MyCSP. Together, these acquisitions contributed £18.4m to 
adjusted revenue in 2014.

Adjustedpre-exceptionalEBITDAgrewby3.7%to£70.0m,with
growthfrommajorpensionprojectswithexistingcustomersplus
astrongcontributionfromacquisitions,offsetbylowercorporate
action activity and increased costs for service level improvements 
and sales resource.

Profitbeforeinterest,taxandcontributionfrom

associates.

Operatingprofitshowsourabilitytogrowprofitafter
taking account of the costs of capital investment and 
acquisitions,whicharereflectedinourdepreciation
and amortisation.

Operatingprofitgrewby45.9%to£21.6m,primarilydueto 
lowerexceptionalcostsin2014followingtherefinancingof 
the Group in 2013. 

Pre-exceptionalEBITDAlesschangeinworking

capitaladjustedfortheimpactofexceptionalitems.

ThecalculationisshownintheFinanceReview

Adjustedoperatingcashflowshowsourabilityto
generate cash for investment in the business and to 
paydowndebt.

Freecashflowimprovedasaresultofacontinuedfocus 
onworkingcapitalmanagement.

section.

EBITDA. 

Freecashflowasapercentageofpre-exceptional

Freecashconversionshowsourabilitytoturnprofits
into cash and is a good indicator of the quality of the 
profitswegenerate.

Theincreaseinfreecashconversionto104%reflects 
ourcommitmenttoworkingcapitalmanagement.

CAPEXRATIO

Capitalexpenditureasapercentageofrevenue.

Thecapexratioshowshowmuchweareinvestingin
the platforms that underpin our client service and our 
abilitytogrow.

Thecapexratioremainsinlinewiththeprioryear,showingour
commitment to enhancing our customer service and offering 
market-leading technology.

The average percentage of returned client surveys, 

based on a client satisfaction scoring of one to ten.

Clientsatisfactionshowshowwellwearemeetingtheir
needs,whichisessentialforprotectingourexisting
businessandourabilitytogrow.

Ourperformanceremainedsteady,demonstratingthatweare
meeting the needs of our clients.

The number of upheld complaints as a percentage  

of transactions processed.

Thelevelofcomplaintsshowshowwellwearemeeting
theneedsofourclients,customers,whichinturn
results in a greater level of client satisfaction.

Numberofcomplaintsremainsextremelylowandhasimproved
year-on-year.Thisdemonstratesthatwearemeetingtheneeds 
of our clients, customers.

ADJUSTED 

REVENUE

ADJUSTED PRE-

EXCEPTIONAL 

EBITDA

OPERATING 

PROFIT

FREECASHFLOW

FREE CASH 

CONVERSION

CLIENT 

SATISFACTION

COMPLAINTS

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Making complex things simpleSECTION 01Equiniti Annual Report 2014 
 
CHAIRMAN’S 
STATEMENT

This was a good year for Equiniti, 
with robust financial performance 
that gives us momentum going 
into 2015. We grew adjusted 
revenue by 10.6% and adjusted 
pre-exceptional EBITDA by 3.7%, 
and continued to convert a large 
proportion of our profits into 
operating cash providing funds 
to invest in future growth. The 
business is soundly financed, 
giving us the financial flexibility  
to execute our strategy.

Equiniti International Payments makes more than 30,000 
payments,withatotalvalueofover£285millionacross 
130 countries and in 90 different currencies.

Equinitihasexcellentpositionsingrowingmarkets
andattractiveopportunitiestomoveintonew
areas.Ourstrengthenedexecutiveteamhasput
the building blocks in place for further success, 
withaclearstrategyandasimpleroperatingmodel
thatwillfocusoureffortsandhelpusdeliverfor
our clients. To support our sharpened strategy and 
operationalfocus,wehaveputconsiderableeffort
into enhancing our governance and compliance, 
both at a Board level and in our day-to-day business.

More information on our performance can be  
foundintheChiefExecutive’sstatementon 
pages 22 and 23.

20

InJanuary2014,weweredelightedtoappoint
GuyWakeleyasEquiniti’sChiefExecutive.Guyhas
brought strong leadership to the business and has 
inturnrefinedourstrategyandstrengthenedthe
executivemanagementteam.

Also at the start of the year, John Parker joined 
theBoardasanon-executiveDirector.Johnwas
Managing Director of our share registration business 
untilhisretirementattheendof2013andwewere
pleasedtoretainhisknowledgewithintheGroup.

We further increased the number of independent 
directors on the Board. Vicky Jarman joined us in 
Mayasanon-executiveDirectorandchairofthe
AuditCommittee.Shehassubstantialexperiencein
thefinancialservicesindustry,gainedthroughsenior
roles at Lazard. She also chairs the Audit Committee 
ofHaysplcandisanon-executiveDirectorof 

The Investment & Projects 
Committeemakessurethatwe
effectively deploy our limited 
capitalresources,sowecan
maximisereturns…’

De La Rue plc.

InFebruary2015,werecruited
Tim Miller as an independent 
non-executiveDirectorand
chair of the Remuneration 
Committee. Tim brings 

extensiveBoardexperienceacrossarangeofsectors
and during his 14 years at Standard Chartered Bank 
heldanumberofDirectorlevelpositionswithglobal
responsibility for areas including human resources, 
compliance,audit,assurance,financialcrime,and
legal functions.

AlsoinFebruary2015,weappointedLucyDimes
totheBoardasanexecutiveDirector.Sincejoining
usasChiefOperatingOfficerinMarch2014,Lucy
has brought additional focus on IT, operational 
excellenceanddrivingtheGroup’scapital
investment programme, to deepen our technology 
servicesandfintechmarketleadership.

InFebruary2015MartynHindleyresignedfollowing
twoyearsasCFO,Iwouldliketoplaceonrecordour
thankstoMartynforhissignificantcontributionto
Equiniti.RichardGuest,ahighlyexperiencedfinance
professional, has been appointed interim Chief 
FinancialOfficeraheadoftheappointmentofJohn
StieraspermanentCFO.JohnStierwilljoinusfrom
Northgate on 1 June 2015.

Enhancing our governance structures

During2014,wesplittheresponsibilitiesofthe 
Audit and Risk Committee, creating a separate  
Risk Committee under John Parker’s chairmanship. 
Thenewcommitteereflectstheimportancewe 
placeonmanagingriskandisinlinewithregulatory
best practice. The Board has also had training from 
our advisors on regulatory and compliance issues.  
Inaddition,toallowhimtofocusonhisroleas
GroupComplianceandRiskDirector,GavinDowns
hassteppeddownasCompanySecretary.Doug
Armour, a director of Equiniti David Venus, has  
taken up this position.

Meeting our regulatory requirements is a vital part 
of protecting our clients’ interests, particularly as 
wegrowinthedirect-to-consumermarket.Wehave
thereforeidentifiedtwoindependentnon-executive
appointees,MarkLundandTimMiller,who,subject
toFCAapproval,willjointheboardofourregulated
entity, Equiniti Financial Services Limited. Guy 
Wakeleywillalsojointhisboard,againsubject 
to regulatory approval.

Itisalsoessentialthatwehaveeffectiveoversight
and controls embedded in our operations. In 2014, 
wethereforecreatedtwonewexecutivecommittees.
The Sales & Bids Committee enables us to drive 
organicrevenuegrowth,whileensuringthatwe
fully understand the opportunities and risks each 
opportunity presents. The Investment & Projects 
Committeemakessurethatweeffectivelydeploy
ourlimitedcapitalresources,sowecanmaximise
returns.Wealsoreconstitutedourotherexecutive
committees and refreshed their terms of reference. 
These committees have vital functions, overseeing 
compliance and risk, strategy and M&A, and monthly 
performanceandquarterlybusinessreviews.

Since the end of the year, our advisors completed  
areviewoftheeffectivenessofourrisk,internal 
auditandcomplianceprocesses.Thishasshown 
uswhereweperformwellandalsohighlightedareas
forfurtherimprovement,whichwewillimplementin 
the coming months.

Looking forward
Equiniti is well positioned as we enter 2015. Our work  
to strengthen our governance and compliance will 
enhance our oversight and control of the business and 
ensure we continue to put clients first, which in turn will 
help our business performance. We are confident of 
significant further progress in 2015.

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Making complex things simpleSECTION 01Equiniti Annual Report 2014 
 
CHIEF EXECUTIVE’S 
STATEMENT

Revenue was

£292.3mthis year

A YEAR OF BUILDING MOMENTUM

The actions we took and 
investments we made during  
2014 saw Equiniti build momentum 
throughout the year, as we 
increasingly benefited from our 
capability enhancing acquisitions 
and our sharpened focus on our 
clients, which helped us to drive 
organic growth.

Asaresult,weincreasedrevenueby6.4%to£292.3m(2013:£274.7m)
despite a fall in the level of corporate actions. Adjusting for the 
discontinued Lloyds TSB Stockbroking contract and the impact of 
interestrateswaps,toplinegrowthwas£27.9m(10.6%).Intotal,
acquisitions contributed £18.4m to revenue this year.

EBITDApre-exceptionalitemswas£70.0m(2013:£76.3m).Adjusted
EBITDAwasalso£70.0m,anincreaseof3.7%(2013:£67.5m),withthe
benefitofpensionprojectsandacquisitionsbeingoffsetbylower
corporate action activity and increased costs to improve service and 
resourceoursalesefforts.Theadjustedpre-exceptionalEBITDA
marginwas23.9%,comparedwith25.5%in2013.

MEETING OUR CLIENTS’ NEEDS

Lookingafterourclientswasakeythemein2014.Weinvested
significantlyinourtechnologyplatforms,addingcapabilitiesto
address our clients’ problems in the digital age, such as increased 
member self-service and the development of smartphone applications 
for sharedealing and pension statements. We also invested in 
improvingouroperationsandservice,creatingaGroup-wideaccount
managementplatformtogiveusasingleviewofeachclientand 
their needs. 

Theresulthasbeenhighlevelsofclientsatisfaction,whichstandsat 
90%, and 100%FTSE100clientretention.Wesecured£201mofnew
salesandrenewals,withanaveragerelationshiplengthof27years 
for our FTSE 100 clients. Thisprovidesexcellentforwardvisibility 
of revenues, in addition to our project and transactional income. 

Lookingafterourclientswasa
key theme in 2014. We invested 
significantlyinourtechnology
platforms…”

22

Delivering adjusted top line growth of

We purchased another

10.6% 100% 11%

FTSE 100 
client retention

of MyCSP

ENHANCING OUR CAPABILITIES  
AND GROWTH POTENTIAL

Duringtheyear,wecompletedtheacquisitionsof
Pancredit, a credit origination and management 
platform, and Invigia, an integrated complaints, 
customer service and remediation product set. 
ThesebringnewcapabilitiestotheGroup,which
wecanoffertoourexistingclientsanduseasthe
basisofnewproductsandservices,buildingout
technology sales into a broader suite of end-to-
endmanagementsolutionsforcomplexregulated
problems. We also acquired the JPM CDS business 
during2014,whichaddstoourexistingstrengths
in dealing services for share-based remuneration 
schemes and makes us number one in that market.

The purchase of Selftrade from Societe Generale, 
whichcompletedshortlyaftertheyearend,opens
up the direct-to-consumer retail share-dealing 
channelforus.Thisallowsustoleverageour
proprietarycustodyplatformtobuildanexecution-
only stockbroker of scale, and offer a set of retail 
investment products of relevance to the nearly 19m 
shareholders and more than 8m pension scheme 
memberswithwhomwedeal.

Inaddition,wepurchasedafurther11%ofMyCSP,
ourground-breakingmutualventurewiththeUK
government.Wenowown51%ofthisventure,which
continuestogrowwell,achievingrevenuesof£38.3m
for the nine months ended 31 December 2014 and 
continuingtogrowemployeedividends.

A SIMPLER OPERATING MODEL

We continued to simplify our operating model, 
organising the Group into three segments that 
betterreflectthewaywemanageouractivities:
Investment Solutions, Intelligent Solutions and 
Pension Solutions, each supplemented by interest 
income interest. 

Wesupportedthiswiththerecruitmentof
senior leaders. These included Lucy Dimes as 
ChiefOperatingOfficer,RodAldertonasChief
InformationOfficer,MattPorterasManaging
Director of Intelligent Solutions, and David 
Beresford as Director of Strategy and Business 
Development.WealsopromotedPaulMatthews
totheexecutiveleadershipteam,intheroleof
Managing Director, Corporate Markets. 

Atthesametime,wehavecontinuedtoaddtoour
operationsinChennai,India,wherewenowemploy
morethan300staff.OffshoringenhancesourIT
capabilitiesandincreasestheefficiencyandquality
ofourback-officeprocessing,resultinginbetter
client service and reduced costs for us.

A POSITIVE OUTLOOK FOR 2015

Weexpectourmomentumfrom2014tocontinue
into2015,aswemaintainourfocusonorganic
growthsupportedbynewproductswehave
launched this year, as described in the operational 
review.Thisyear’sacquisitionswillalsoaddtogrowth
in2015,makingusconfidentofdeliveringsizeable
upliftsinrevenueandcashflow.

Ourabilitytosustainexcellentmarginswhile
deliveringorganicgrowthdependsonasimple
strategy: understanding our clients’ needs and 
developingnewmodelsandtechnologiestoadd
valueincomplexandregulatedareas.Continuing 
todifferentiateEquinitithroughexcellentservice, 
great people and the application of technology  
willcreategrowthfor2015andbeyond.

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23

 
 
 
 
 
 
 
 
 
CASE STUDIES

Using technology to  
build smart solutions

Equiniti is a leading provider of technology-enabled payment 
services and software platforms. That puts technology at the 
heart of our business. We use up-to-the-minute technology to 
build smart solutions for our clients and their customers, based 
on proprietary platforms that can process large and growing 
volumes of transactions and payments.

24

These platforms are a key 
competitive advantage for us. 
They represent a substantial 
investment of time, money  
andexpertise,makingithardfor
others to replicate them. Through 
our in-house development and 
testcapabilities,wecontinually
enhance their functionality, for 
examplebyaddingmobile 
apps and online services that 
improvetheuser’sexperience 
and engagement.

Technology is critical for 
efficiency.Asweprocessever-
largervolumes,webenefitfrom
significantoperationalleverage.
Atthesametime,weoffergreater
efficiencytoourclientsthanthey
couldachievebyusingtheirown
systems. 

Ourplatformsarealsoakey
enablerofourgrowth.Theyallow
ustoscaleupourexistingservices
andtooffernewservices,which
wedevelopourselvesorbring
in through acquisitions. We also 
seeexcitingpotentialinusingour
analytical capabilities to derive 
freshinsightsfromthedatawe
hold,allowingustocreatenew
services and add even more  
value for our clients.

OUR KEY PLATFORMS 

We have 25 platforms across the Group, 
supporting our wide-ranging product offering. 
Three of these – Sirius, Xanite and Compendia – 
underpin some of our most important services.

Sirius is our share registration 
platform. It supports all our 
registration, dividend payment 
and share plan administration.

The platform is able to handle  
vast processing volumes. We  
use it to manage the records  
of 18.7 million shareholders and 
tomakepaymentsinexcessof
£39 billion each year, on behalf of 
nearly 50% of FTSE 100 companies 
and numerous others. Sirius 
also receives 1 million internal 
websitehitseachday,delivering
an average response time of less 
than 0.5 seconds.

Xanite is our custody, investment 
andwealthmanagementplatform,
whichsupportssharedealingfor
retail investors and corporate 
clients,andourBPOservices 
forwealthmanagers.

Compendia is our pension 
administration and payroll 
platform.Throughit,wemanage
records and payments for millions 
of UK pension scheme members 
on behalf of our clients.

The platform enables us to deliver 
custody services for £18.7 billion 
of assets. It also plays a key role in 
ourgrowingdirect-to-consumer
business.Asexplainedonpage
30,wehavelaunchedanewweb
and mobile offering to service 
EquinitiSelftrade,whichwe
acquired in January 2015. This 
gives consumers greater choice 
and control over their investments, 
to suit demands for services that 
fittheirlifestyle.

See page 30 for more information

The system supports services for 
our clients,whocanuseitattheir
premises or as a managed service. 
Compendia also enables access 
toself-service,throughournew
mobile app and our responsive 
webdesign,whichintuitively
adapts to the user’s desktop or 
mobile device. This offers a better 
experienceforschememembers,
helping them to plan their 
retirements and increasing their 
engagementwiththescheme.
Italsooffersgreaterefficiency
and a streamlined service for the 
schemes themselves.

Ourrecentinvestmenttoenhance
Compendia has led to it being 
shortlistedforsixtechnology
awardsduring2014.

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25

 
 
 
 
 
 
 
 
23,000

PARTICIPANTS
ANDAVALUEOF
MORETHAN
£1.1BILLION

EQUINITI AND BT

Simplifying complexity  
for BT’s employees

Most people selected more than one option, 
putting our team under huge pressure to  
quickly and accurately turn around their choices.  
SupportedbyourSiriusplatform,wedelivered 
on time and to our service level agreements, 
resultinginasatisfiedclient.

AsFrancisO’Mahony,HeadofEmployeeShare
PlansatBTsaid:“TheEquinititeamwasmost
responsivetoourneeds.Weworkedinpartnership
to build the choices, map each user journey and 
communicateeffectivelywiththeparticipants. 
Thefactthateverythingwentsosmoothly,and 
that the BT share price remained stable,  
istestamenttoterrificteamwork.”

Equiniti has provided employee shareplan services 
to BT since 2004. This year, we supported BT 
through one of its biggest challenges yet – the  
most recent maturity of its “saveshare” plan.

Thematuritywasoneofthelargestandmost
complexeverseen,witharound23,000participants
and a value of more than £1.1 billion. The average 
participant stood to gain almost £42,000, rising 
toalmost£76,000forthosewhohadsavedthe
maximumeachmonth.Participants’optionsranged
from holding or selling shares to transferring them 
to their spouse, ISA or pension. This meant they 
neededtounderstandfinancialissuestheymight
notbefamiliarwith,suchasthepotentialtax
implications of their choices.

WeworkedwithBTonayear-longcommunications
strategy,sopeoplecouldmakewell-informed
choices.Weresearchedwhen,howandinwhatform
peoplewouldbestabsorbtheinformation,resulting
in a monthly series of personalised emails on key 
topics,withlinkstofurtherinformation.Highlighting
each individual’s potential gain encouraged them 
tounderstandtheiroptions.Theemailswere
combinedwithaseriesofeducationaltools,from
booklets and Q&As to a live question session.

26

The Equiniti team was most 
responsive to our needs.  
We worked in partnership  
to build the choices, map each 
user journey and communicate 
effectively with the participants.”

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27

 
 
 
 
 
 
 
 
We have always prided ourselves 
on innovation, and see outsourcing 
as one of the primary ways in which 
we’ll retain our market-leading 
position…

Charlie Nicholls, founder of Money on Toast

EQUINITI AND MONEY ON TOAST

Supporting clients through 
new product development

A fundamental part of our strategy is to develop 
new products that leverage our technology and 
our specialist capabilities. In 2014, we announced 
that Money on Toast was the first customer for 
our Wealth Solutions service, which is built on our 
Xanite platform. We see this service as a ‘game 
changer’ for wealth managers, helping them  
to succeed in a highly competitive market.

Money on Toast is a leading provider of online 
investment advice and discretionary management, 
withthousandsofsatisfiedcustomers.Itistheonline
distribution arm of CPN Investment Management, 
whichwasfoundedin1986toofferdiscretionary
investmentmanagementservicestohigh-net-worth
individualsintheUK.Outsourcingitsinvestment
administrationandtechnologyservicestouswill
allowMoneyonToasttofocusonitscorebusiness
objectivesofcustomerservice,businessgrowth 
and innovation.

MoneyonToast’sclientswillalsobenefit,through
accesstoawiderrangeofinvestmentoptions
andlowerfees.Theseresultfromtheelimination
of platform costs, reduced administration and 
theabilitytoscaleupthebusinesswithouta
corresponding increase in overheads.

As Charlie Nicholls, founder of Money on Toast, 
said: “As the leading algorithm-based advice and 
discretionarymanagementsystem,wehavealways
prided ourselves on innovation, and see outsourcing 
asoneoftheprimarywaysinwhichwe’llretainour
market-leading position. Using Equiniti Wealth 
Solutionswilldelivermeaningfulbenefits.Itwill
notonlyallowustokeeppacewithtechnological
change,butwillalsointroducecostefficiencies
whichwecanthenpassontoourclients.”

28

MyCSP’s success demonstrates what 
can be achieved by working together

MYCSP

Transforming MyCSP into a 
trusted partner to Government

MyCSP is the first mutual joint venture to come  
out of central Government. It provides pension 
services to 1.5 million members of the Civil Service 
pension scheme, on behalf of more than 250 
employers ranging from the Department for  
Work and Pensions to the Scottish Government. 

In2014,weincreasedourholdinginMyCSPto51%,
withemployeesholding25%andtheGovernment
retaininga24%stake.Employeeownershipis
avitalpartofthemodel.Researchshowsthat
employee-ownedcompaniesoutperform,with
betterproductivityandengagementandlower
staffturnover.In2014,employeesbenefittedfroma
dividend of £2,600 each, as they shared in the value 
of the business improvements they had created.

FollowingMyCSP’screationin2012,weembarked
onatwo-yeartransformationprogramme,investing
in its technology, operations, service and culture. 
This has vastly improved processing accuracy, 
employee engagement and customer satisfaction. 

The transformation included consolidating from 
11 sites to four and completely upgrading the IT 
infrastructure.InSeptember2014,wecompleted
the transfer of MyCSP’s administration to our 
Compendia platform, a substantial project that 
required thousands of training days and long hours 
from more than 100 developers and testers. 

AswellastransformingthewayMyCSPworks,
themutualmodelallowsittobidforcontractsto
administer other pension schemes. Its enhanced 
offeringisenablingittoshowcaseitscapabilities,
generating interest from employers across the public 
sector.Thisgrowthbenefitsus,providesgreater
rewardsforemployeesandaddsvaluefortaxpayers.

MyCSP’ssuccessdemonstrateswhatcanbe
achievedbyworkingtogetherandusingthe 
bestofpublicandprivatesectorexpertiseto
transformpublicservices.Itisnowthemodel 
for mutualisations of other public services.

C
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29

Making complex things simpleSECTION 01Equiniti Annual Report 2014 
OPERATIONAL REVIEW

Investment Solutions

Registration Services, Retail Investment Services, International 
Payments and Employee Services, including executive share 
dealing and execution-only stockbroking.

Although revenue in the year declined by £12.3m 
(11.5%) to £94.9m (2013: £107.2m), mainly driven by 
ahighlevelofcorporateactionsin2013,significant
progress has been made in building the foundations 
forfuturegrowth.Adjustedrevenue,whichexcludes
the Lloyds TSB Stockbroking contract that ended 
in2013,was5.6%lower.TheacquisitionsofKillik
EmployeeServiceson1October2013andJPMCDS
on 1 September 2014 added an incremental £3.3m 
to 2014 revenue.

EBITDA fell by 27.3% to £29.3m (2013: £40.3m). 
Adjustedpre-exceptionalEBITDAwas16.5%lower.
Thisrepresentedanadjustedpre-exceptional
EBITDA margin of 30.9% (2013: 34.9%).

Registration Services,whichsupportsaroundhalf
of FTSE 100 companies, had a good year across 
most of its operations. It retained all its registration 
contractsthatcameupforrenewal,gained26newly
listed clients, including TSB, Just Eat, Zoopla, Jimmy 
ChooandVirginMoney,andwonfivecontractsfrom
establishedcompanies,includingOldMutualand
SABMiller.However,thelackofcorporateactionsby
clientswithsizeableshareholderbasesresultedina
decline in revenue against a strong comparative for 
2013,whichincludedtheflotationofRoyalMailand
a major rights issue by Barclays. 

Thebusinessbeganpilotinganewservicein
partnershipwithKingsCourtTrust,whichwill
help bereaved families to obtain probate on their 
relatives’ estates. We see opportunities to provide 
thisdirectlytoconsumersandasawhite-label
service to large corporates, such as banks and 
financialservicescompanies.

meettheneedsofwealthmanagersandannounced
itsfirstwealthmanagementcustomer,Moneyon
Toast,inNovember.Wewillprovideallinvestment
administration and technology services to Money 
onToast,reducingitscostswhileallowingittoscale
up its business. Investment Services also signed a 
contracttoprovidewhite-labelservicestoSaga,
whichwillcommencein2015.

In the International Payments market, Investment 
ServicessignedasignificantcontractwithMarTrust
Corporation, to provide payment services for ships 
arrivingatportsaroundtheworld.Wealsowona
number of other international payments contracts, 
reflectingourabilitytoservicemedium-sized
companies in this area.

Investment Services completed a major upgrade 
toXaniteandlaunchedanewwebandmobile
platform to service Equiniti Selftrade –  
www.selftrade.co.uk.TheacquisitionofSelftrade
wascompletedon26January2015andbrings 
withit104,000newcustomers,addingtothe
existing320,000retailcustomersthatInvestment
Solutions supports.

Employee Services had a solid year. Highlights 
includedrenewingimportantcontractswithBTand
Diageo,andwinningacontractwithTSBtoprovide
employeeshareplansandflexiblebenefits.The
business completed the integration of the Killik 
operationsweacquiredin2013,whichcontinuedto
meetourexpectations.JPMCDS,whichprovides
dealingservicesforexecutivesinallformsofshare-
based remuneration schemes, further increases our 
UK market presence. 

ThequalityofRegistrationServices’workwasagain
reflectedintheprestigiousindustryawardsitwon.
Equinitiwonallthree“BestRegistrar”awardsin
2014, at the Investors Chronicle and FT Wealth 
ManagementAwards,theSharesAwardsandat 
theUKStockMarketAwards.

During2014,welaunchedPeopleSpace,aunique
portalthatallowsemployeestoreviewandmanage
theirflexiblebenefitsonline,andwhichwillimprove
employers’ understanding of their employees’ 
benefituse.Otherdevelopmentsincludedaglobal
nomineeproduct,whichwewillrolloutin2015.

Retail Investment Services delivered underlying 
revenuegrowth,afteradjustingfortheimpactof
the Lloyds TSB Stockbroking contract. The business 
has invested in developing its Xanite platform to 

Asinpreviousyears,EmployeeServices’clientswon
anumberofprizesattheifsProshareannualawards.
Thisyear’swinnersincludedBT,TSB,LandSecurities,
DS Smith and TalkTalk.

30

We launched PeopleSpace, a 
uniqueportalthatallowsemployees
toreviewandmanagetheirflexible
benefitsonline

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26

newlylistedclients

31

Making complex things simpleSECTION 01Equiniti Annual Report 2014 
Intelligent Solutions

Specialist technology and service solutions targeting complex 
or regulated processes, such as loan servicing and complaints 
management.

IntelligentSolutionsgrewrevenueby9.9%to
£89.6m(2013:£81.5m).Thispartlyreflectedthe
acquisitionsofPancreditSystems,whichwe
boughton18March2014,andInvigia,whichwas
consolidated from 1 September 2014. Together, 
they contributed revenue of £6.5m during the year. 
Revenuealsobenefitedfromhighercomplaints
management activity, although a change in the  
mixofthisworkmeantitwasatalowermargin. 
Thisrevenuegrowthwaspartiallyoffsetbya
reductioninprojectincome,with2013having
included a large, one-off assignment.

Pre-exceptionalEBITDAdeclinedby0.6%to 
£16.3m(2013:£16.4m).Thiswastheresultofthe
lowermarginoncomplaintsmanagementwork.
IntelligentSolutions’pre-exceptionalEBITDA
marginwas18.2%(2013:20.1%).

Pancredit provides innovative loan administration 
andoriginationsoftwaretobanks,intermediaries
andpricecomparisonwebsites.Wehavealready
beguntoleveragethistechnologytooffernew
services.Duringtheyear,welaunchedstandby
servicing,providingclientswithawaytomitigate 
the risk of failure of their loan servicing 
arrangements. We also rolled out loan 
administration services, to collect repayments  
and resolve issues on behalf of our clients. In 
addition,Pancreditsignedanewcontractwith 
a major telecoms provider, to deliver interest-free 
creditservicesforhandsetsandhardware.

Invigia offers complaints, case and feedback 
managementsoftwareandservicestoawiderange
offinancialservicesandpublicsectororganisations.
It broadens our range of solutions to help clients 
dealwithregulationandchange.Italsoopensup
opportunitiesinnewconsumer-facingsectors,such
as utilities and telecoms. Invigia’s services include 
mycustomerfeedback.com,whichallowsusto
provide customer feedback services to SMEs, in 
additiontoourexistingenterprise-scaleplatform.

Invigia’s other division is responsible for gathering, 
storingandsharinghighlysensitiveinformationwith
authorisedpoliceforceusers.Weworkwithcirca
50% of the UK’s police forces on this. 

Duringtheyear,welaunchedPeopleAX, an HR and 
payroll solution based on the Microsoft Dynamics 
AXplatform.ItallowsfullintegrationofHRand
payroll functions in one system, so organisations 
canworkwithcomplexdatasetssuchascross-
departmentalinformationonbenefitspackages,
pensions and employee engagement. This is 
currently being implemented for the Royal National 
LifeboatInstitute,togetherwithanumberofsmall
clients.Othernewproductsincludedadataanalysis
platform,whichcaningestlargevolumesofdata
from multiple sources, cleanse it and turn it into a 
singleviewofthecustomer,andanew360-degree
feedback tool for the healthcare industry.

Hazell Carr provides high-calibre resourcing and 
outsourcingexpertisetoregulatedindustries.It
endedtheyearwith1,200consultantsdeployed 
for clients, a record number for the company.  
ItalsowoncontractswithBarclaysandHSBC,the 
onlytwomajorbanksthatwerenotalreadyclients.
WebelievethatthecombinationofHazellCarrwith
several other Intelligent Solutions business units 
creates a disruptive and compelling proposition 
across people/process/technology/data, making 
it the ‘one stop shop’ solution for several different 
customer requirements.

Asthebusinessmodelevolves,withmoreclients
lookingforatotaloutsourcedsolution,wehave
investedinnewpremisesinCardiff.Thesehave
come on stream in February 2015, to ensure the 
capabilities are immediately available to support  
our clients’ requirements.

32

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WEWORKWITHAROUND

50%of the UK’s  

Police Forces

33

Making complex things simpleSECTION 01Equiniti Annual Report 2014 
Pension Solutions

Pension administration, insurance and payment technology 
and services for 8 million scheme members.

Aswellasinvestinginourtechnology,wehave
investedinourpeople.Werecruitedexperienced
pensions people into our business development 
and client management teams, and appointed a 
newPensionsStrategyDirector.Thisinvestment
hasstartedtodeliverasignificantnumberof
opportunitiestobidfornewwork,whichwe 
expecttocontinueinto2015.

MyCSP,withtheongoingsupportofthewider
Equiniti Group, has continued to transform the 
administration of the Civil Service Pension Scheme. 
During2014,wecompletedtheimplementation
of Compendia and migrated the scheme’s payroll 
administration from the previous provider. Work is 
wellprogressedtomeettherequirementsofthe
2015 Pension Scheme reforms. 

PensionSolutionshadastrongyear,growing
revenue by 31.7% to £101.3m (2013: £76.9m). 
Organicrevenuegrowthcamelargelyfrommajor
projectswithexistingclients.Ouracquisitionofan
additional 11% holding in MyCSP also meant that 
weconsolidatedthisbusinessasasubsidiaryfrom
30 September 2014. This added £11.1m to Pension 
Solutions’revenuebetweenthatdateandthe 
year end.

Pre-exceptionalEBITDAroseby77.9%to£21.7m
(2013:£12.2m),withrevenuegrowthpartiallyoffset
byhighercostsassociatedwithimprovingservice
levelsinexistingpensionadministrationcontracts.
Thisrepresentedanpre-exceptionalEBITDAmargin
of 21.4% (2013: 15.9%).

WewererecognisedasPensionsTechnology 
FirmoftheYearintherecentPensionsAgeawards.
Thisresultedfromoursignificantinvestmentin
our pension administration platform, Compendia, 
to make it more user friendly, intuitive and visually 
appealing. This included a smartphone app to 
help pension scheme members manage their 
retirementplanning,reflectingthefactthatmember
engagement is an increasingly important part of 
ourservice.Compendiawasalsothetopranked
Pensions Administration Platform in the 2014 
Professional Pensions survey.

34

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SINCEWEUPGRADEDCOMPENDIAITHASBEEN

SHORTLISTED FOR SIX TECHNOLOGY  

AWARDS

E
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35

 
 
 
 
 
 
 
 
 
FINANCIAL REVIEW

Adjusted revenue grew by 10.6%, through a combination of 
organic growth and earnings enhancing acquisitions in 2014.

OVERVIEW

Revenuegrewby6.4%to£292.3m(2013:
£274.7m)andoperatingprofitafterexceptional
items increased by 45.9% to £21.6m (2013: 
£14.8m).Adjustedrevenueandpre-exceptional
EBITDA increased by 10.6% and 3.7% 
respectively. The adjustments have been 
madeto2013onlyandexcludetheLloydsTSB
Stockbrokingcontract,whichwasdiscontinued
in 2013, and adjusts for the impact of a step 
downintheinterestratehedgeinthesecond

halfof2013,resultinginalowerinterestrate
being earned. These adjustments reduce 2013 
revenue and EBITDA by £10.3m and £8.8m 
respectively.TheGroup’sfreecashflowwas
£72.5m,resultinginacashflowconversion 
of 104% as the Group has continued to  
focusonworkingcapitalmanagement.

INCOME STATEMENT

EBITDA (PRE-EXCEPTIONAL)

The key lines of Equiniti’s income statement 
fortheyeararesummarisedbelowandinclude
analysisofrevenue,pre-exceptionalEBITDA,
exceptionalitems,operatingprofit,netfinance
costsandprofitbeforetax.

REVENUE

£m

2014 

2013  Change 

Adjusted revenue

292.3

264.4 

10.6%

Adjustments

– 

10.3 

Reported revenue

292.3 

274.7 

6.4%

Revenue increased by 6.4% to £292.3m.  
Onanadjustedbasis,revenuegrewby10.6%,
principally attributable to the performance of 
the Pensions Solutions and Intelligent Solutions 
divisions(seebelowforfurtherdiscussionof
growthdriversbydivision).

£m

2014 

2013  Change

Adjusted EBITDA  
(pre-exceptional)

Adjustments

Reported EBITDA  
(pre-exceptional)

70.0 

– 

70.0  

67.5  

3.7%

8.8 

76.3  

(8.3%)

EBITDApre-exceptionalitemsisakey
performanceindicator.Itreflectsprofitbefore
financecosts,taxation,depreciationand
amortisationandexceptionalitems.Adjusted
pre-exceptionalEBITDAof£70.0mrepresents
a3.7%increasecomparedto2013,reflecting
the impact of acquisitions made in the year 
andanincreaseinprojectworkwithinPensions
Solutions. This represents a margin of 23.9%, 
whichisadecreaseof1.6percentagepoints
comparedtotheprioryear,as2013benefitted
fromsignificantcorporateactionactivity.

3636

REPORTABLE SEGMENTS

Pension Solutions

As a result of the management changes made 
during the year, the operating segments have 
beenrefinedtobetterreflectthewaythat
Group’s activities are managed. The Group has 
identifiedfoursegments:InvestmentSolutions,
Intelligent Solutions, Pension Solutions and 
Interest Income, supported by central functions. 
The comparative information has been restated 
toreflecttherevisedsegments.

£m

2014 

2013  Change

Adjusted revenue

Investment Solutions

Intelligent Solutions

Pensions Solutions

Interest

94.9

89.6

101.3

6.5

100.5

(5.6%)

81.5

76.9

9.9%

31.7%

5.5

18.2%

Total adjusted revenue

292.3

264.4

10.6%

Adjusted revenue increased by £24.4 million 
to £101.3m, primarily attributable to long-term 
project income and discontinuance remediation 
workplustheimpactoftheincreased
shareholdinginMyCSP,whichcontributed
£11.1m since 30 September 2014. Adjusted pre-
exceptionalEBITDAincreasedby£9.5m 
to£21.7m,asaresultofthisrevenuegrowth.

Interest

Interest income represents interest earned on 
clientbalances.Revenueandpre-exceptional
EBITDA have fallen to £6.5m in 2014 from £9.1m 
in2013,duetoastepdowninourinterestrate
hedge in 2013. Adjusting for the interest rate 
hedge,adjustedrevenueandpre-exceptional
EBITDA increased by £1.0m (2013: £5.5m).

Central

Central costs are general overheads incurred by 
the Group. Costs have increased by £2.1m to 
£3.8m, representing additional investment  
in developing the Group’s sales force.

Adjusted EBITDA (pre-exceptional)

OPERATING PROFIT

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Investment Solutions

Intelligent Solutions

Pensions Solutions

Interest

Central costs

Total adjusted EBITDA  
(pre-exceptional)

Investment Solutions

29.3

16.3 

21.7

6.5

(3.8)

70.0

35.1 (16.5%)

16.4

(0.6%)

£m

12.2

77.9%

5.5

18.2%

(1.7) 123.5%

67.5

3.7%

Reported EBITDA  
(pre-exceptional)

Exceptionalitems

Depreciation & 
amortisation

2014 

2013  Change

70.0 

76.3

(8.3%)

(7.7)

(40.7)

(25.0)

(69.2%)

(36.5)

11.5%

Adjusted revenue fell by 5.6% to £94.9m, 
comparedto2013,withsignificantlylower
corporate action activity more than offsetting  
thecontributionfromacquisitions.Operating
costsremainedinlinewiththeprioryear,
resultinginadjustedpre-exceptionalEBITDA
being£5.8mdown.

Intelligent Solutions

Adjusted revenue increased by £8.1m to 
£89.6m, driven by the contribution from the 
Pancredit and Invigia acquisitions and increased 
complaints management placement contracts 
withfinancialserviceclients,offsetbylower
project income.

Adjustedpre-exceptionalEBITDAfortheyear
was£16.3m,broadlyinlinewith2013(£16.4m),
asthebenefitsfromtheInvigiaandPancredit
acquisitionswereoffsetbylowerproject
incomeandachangeinthemixofcomplaint
managementwork.

Operatingprofit

21.6

14.8

45.9%

Operatingprofitremainsakeyperformance
indicator,reflectingprofitbeforefinancecosts
andtaxation.Fortheyearended31December
2014,operatingprofitwasup£6.8mcompared
to the prior year, primarily attributable to a 
£17.3mdecreaseinexceptionalitems. 

Exceptional items

£m

Set up costs

Restructuring costs

Acquisitionrelatedexpenses

Property costs

Gain on investment

Refinancingcosts

Integration project

Contract costs

2014 

2013 

3.0

5.1

2.6

1.9

(4.9)

–

–

–

1.2

6.0

0.3

–

–

10.2

2.9

4.4

7.7

25.0

37

Equiniti Annual Report 2014Making complex things simpleSECTION 01 
70.0

2.5

72.5

104%

(20.8)

(31.0)

20.7

45.2

–

(18.7)

(2.5)

0.4

1.7

76.3

(5.3)

71.0

93%

(19.3)

(29.9)

21.8

(90.6)

(16.9)

(17.2)

(4.0)

0.4

0.5

(0.7)

(1.6)

(2.6)

1.5

14.7

1.8

74.3

(42.4)

CASH FLOW

Onapre-exceptionalbasis,theGroup
generatedfreecashflowof£72.5m(2013:
£71.0m) representing a conversion of pre-
exceptionalEBITDAtofreecashflowof104%
(2013:93%).Themainmovementsincashflow
aresummarisedbelow:

£m

2014 

2013 

Exceptionalitemsof£7.7m(2013:£25.0m)
include costs incurred in respect of establishing 
the Indian off-shore facility, costs of 
restructuring the management team, onerous 
leasesonpropertiesandcostsinvolvedwith
the acquisitions recognised in the year. An 
exceptionalgainof£4.9mwasrecognisedon
the Group’s investment in Euroclear PLC. The 
significantexceptionalitemsin2013related 
totheGroup’srefinancingexercise(£10.2m),
costs incurred to integrate the Equiniti and 
Xafinitybusinesses(£2.9m),therestructureof 
the management team (£6.0m) and contract 
costs (£4.4m).

NET FINANCE COSTS 

Netfinancecostswere£71.8m(2013:£78.1m). 
Ofthis,anetinterestcostof£31.0m(2013:
£29.9mexcludingexceptionalitems)waspaid 
in cash.

LOSS BEFORE TAX

£m

2014 

2013  Change

EBITDA(pre-exceptional)

Working capital movement

Freecashflow

Cash flow conversion

Capitalexpenditure

Net interest costs

Freecashflowafterinterest

Netfinancingcashflows

Exceptionalitems-refinancing

Exceptionalitems

Investment in MyCSP

Operatingprofit

21.6

14.8

45.9%

Dividend from investment

Netfinancecosts

(71.8)

(78.1)

(8.1%)

MyCSP dividend

Gain on disposal of 
associate

Shareofprofitin
associate

9.8

1.7

–

Investment in current year 
acquisitions

(30.3)

(10.9)

1.6

6.3%

Payment for prior year 
acquisitions

Lossbeforetax

(38.7)

(61.7)

(37.3%)

Taxespaid/received

The Group made a loss for the year from 
continuing operations of £38.7m, compared 
to £61.7m in 2013. Acquiring a further 11% of 
MyCSP on 29 September 2014 resulted in an 
accounting, non-cash gain of £9.8m. Prior to 
thistransaction,MyCSPwasaccountedforas
anassociateandtheGroup’sshareofprofits
up to 29 September totalled £1.7m. Since this 
date, the results of MyCSP have been fully 
consolidatedintotheGroup’sresultswiththe
recognition of a minority interest, being £1.4m 
for the three months to 31 December 2014.

3838

DisposalofXafinitiyConsulting

Net cash movement

Free cash flow

Themovementinworkingcapitalof£2.5m
excludescashflowsrelatingtoexceptionalitems
and is indicative of the Group’s commitment to 
improveworkingcapitalmanagementthrough,
forexample,automatinginvoicegenerationand
improving payment terms.

Capital expenditure

Netexpenditureontangibleandintangible
assetswas£20.8m(2013:£19.3m).This
represents 7.1% of revenue (2013: 7.0%) 
demonstrating the Group’s continued 
commitment to developing our industry  
leading technology platforms.

Net interest costs

Net interest paid increased by £1.1m to £31.0m 
(2013:£29.9m)asaresultofdrawingdownon
theRevolvingCreditFacility(“RCF”)tofinance
our strategic acquisitions. Interest on the PIK 
loan and preference shares is accrued and is  
a non-cash item.

Net financing cash flows

Duringtheyear,£45.5mwasdrawnontheRCF 
tofundtheacquisitionsmade.£0.3mwasrepaid
onfinanceleases.

Investment in MyCSP

Up until the Group took control of MyCSP in 
September2014,£2.5m(2013:£4.0m)waspaid
in respect of the original investment in the 
associate.

Investment in current year acquisitions

Duringtheyear,£30.3mwaspaidas
considerationtoexecutestrategicand 
capabilityenhancingacquisitions(seebelow 
for a summary of these acquisitions).

Tax paid

TaxespaidrelatetotaxpayablebyMyCSP
Limited and our business in India.

BANK BORROWINGS

At the end of December 2014, net bank 
borrowingswere£458.2m(2013:£427.1m).

£m

Cash and cash equivalents

Senior debt

Revolving credit facility

Finance lease

Accrued interest

2014 

30.1

2013

15.4

(440.0)

(440.0)

(45.5 )

(0.7)

(2.1)

–

(1.0)

(1.5)

(458.2)

(427.1)

Net debt has increased by £31.1m, primarily due 
toanetcashoutflowonacquisitionsof£30.3m.

ACQUISITIONS 

During the year, the Group made a number  
of strategic capability enhancing acquisitions: 

•  On18March2014,PancreditSystems 

Limitedwasacquired.Pancreditsupports
softwaretomanageunsecuredloan
administration.Thiscompanysitswithin 
the Investment Solutions segment.

•  On1September2014,J.P.Morgan’s

CorporateDealingServicesbusinesswas
acquired.Thisbusinesssitswithinthe
Intelligent Solutions segment.

•  On1September2014,InvigiaGroupLimited,

a customer feedback and complaints 
managementserviceproviderwasacquired.
ThiscompanysitswithintheIntelligent
Solutions segment.

•  On29September2014,anadditional11%

ofMyCSPLimitedwasacquiredbringingthe
total shareholding to 51%. MyCSP is reported 
under the Pensions Solutions segment.

A summary of assets purchased during 2014,  
andassociatedcashflows,isshownbelow:

Acquisitions 

Goodwill

Intangible assets

Othernetassets

Total consideration

Deferred consideration

Non-controlling interests

Total payable

Proceeds from disposal of associate

Cash acquired

Cashoutflow

2014 

38.9

51.3

15.4

105.6

(9.2)

(16.3)

80.1

(26.6)

(23.2)

30.3

•  On23January2015,theGroupcompleted
the acquisition of the trade and assets of 
Selftrade, an online trading platform provider.

RETIREMENT BENEFITS

TheGroup’sdefinedbenefitschemesarethe
Paymaster Pension Scheme, the ICS Pension 
Schemeand,witheffectfrom29September
2014, the MyCSP Limited Pension Scheme.

The movements in the pension scheme  
liabilityisshownbelow:

Defined benefit liability

2014 

2013 

At 1 January

Net DB assets acquired

Current service cost

Contributions received

Interest

Change in actuarial assumptions

10.0

(0.2)

1.2 

(1.8)

0.5

5.8

6.3

–

0.8

(1.1)

0.3

3.6

At 31 December

15.5

10.0

Thenetdefinedbenefitliabilityhasincreased
by £5.5m during 2014. This is due to a change in 
actuarial assumptions, primarily as a result of a 
lowerdiscountratebeingused.

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40

RISKS AND UNCERTAINTIES

Details of our approach to risk 
management can be found 
in the Corporate Governance 
Statement page 62 to 65.

We have a robust and well-embedded approach to identifying, 
managing and mitigating the risks facing our business.  

OUR PRINCIPAL RISKS AND OUR MITIGATIONS FOR THEM ARE AS FOLLOWS:

RISK

Regulatory

We trade in regulated sectors. In particular, key parts  
of our business are regulated by the FCA. This means 
wemustcomplywithalltheregulationsthatapplyto 
ouroperationsandensureweanticipateandadapt 
to any changes to regulation.

Operational

We may suffer direct or indirect losses resulting from 
inadequate or failed internal processes, people and 
systems,orfromexternaleventsarisingfromour 
day-to-day operating activities.

Contractual

Wehavecontractualarrangementswithallofour
clients.Theselastbetweenoneandfiveyearsandare
essential to our business. We also develop key supplier 
partnerships, to support our long-term aims and those 
ofourclients.Itisthereforecriticalthatwenegotiate
prices for these long-term contractual relationships 
appropriately,todeliverearningsgrowth.

MITIGATION

The regulated business undertakes regular assessments involving 
acomprehensivereviewofrisks,inordertoassessthelevel
of capital required to support all relevant current and future 
risks under an internal capital adequacy assessment process 
(“ICAAP”). In addition, under the Client Asset Sourcebook 
(“CASS”) regime, supervised by the FCA, the regulated 
businesseshascomprehensivepoliciesandprocedurestoallow
theidentification,assessmentandmitigationofrelevantrisks,to
ensureclientscanbeconfidentthattheirassetsareheldsubject
to client asset controls and a strong risk management culture.

We have invested in training and put in place processes and 
procedures to reduce the likelihood of these risks occurring.  
We also have tested mitigation plans, to minimise the impact 
iftheserisksoccur.Inaddition,wemaintainacomprehensive
insurance programme, tailored to the demands of our business.

WehaveestablishedaSales&BidCommittee,sowefullyassess
the opportunities and risks each contract presents. We establish 
tradingarrangementswithsuppliersfollowingopen,non-
discriminatory and competitive bidding processes. 

Information technology infrastructure

Ouroperationsdependuponthecontinuedavailability
andintegrityofourITsystems,includingourwebsites.

We have full back-up and business continuity procedures, 
comprisingbothinternalandthird-partyresources,which 
weregularlyreview,testandupdate.

People

Attracting and retaining the right people is key  
to delivering our objectives.

Wehavebuilttalentpipelines,havingundertakenaformalreview
of our talent pool in 2014, put in place competitive remuneration 
plansandexpandedourdevelopmentprogrammestodefine
career paths.

Other risks

Thenatureofourservicesmeansthatwecan
occasionally receive claims for professional service 
shortcomings,whichcouldresultinushavingtopay
compensation.

We maintain professional indemnity insurance  
across the Group.

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Making complex things simpleSECTION 01Equiniti Annual Report 2014 
 
CORPORATE RESPONSIBILITY

Equiniti is committed to being a 
responsible business. Our behaviour 
is based on sound business ethics and 
aligned with the expectations of our 
clients, investors, employees, suppliers, 
communities, regulators and society  
as a whole. 

We recognise that being responsible protects our brand  
and reputation and helps us to win work. It also encourages 
staff loyalty and engagement.

Managing our impact on the world and the people  
around us is therefore a core part of our business.  
We define our responsibilities around four pillars,  
each supported by our business policies.

THE FOUR PILLARS ARE:

People

Environment

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In managing our corporate responsibilities,  
we aim to ensure that we:

•   comply with, and where practicable  
exceed, all applicable legislation,  
regulations and codes of practice;

•   integrate corporate responsibility 

considerations into every business  
decision, where possible;

•   make all staff fully aware of our corporate 

responsibility approach and our commitment 
to implementing and improving it;

•   minimise the impact of our office  

activities and transport use;

•   make clients and suppliers aware of our 
policies and encourage them to adopt  
sound and sustainable management 
practices; and

•   review our performance, so we can 

continually improve.

Charity

Communities

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43

 
 
 
 
 
 
 
 
 
 
 
People

People are at the heart of the sophisticated services we offer to clients. 
This means that our business success depends on attracting the best 
people and enabling them to reach their potential within Equiniti. 
We therefore need to effectively manage talent, succession and 
performance, drive engagement and ensure we share common  
values that inform our behaviour.

OUR PEOPLE STRATEGY

Assuring excellence

During2014,wedevelopedapeoplestrategythat
supports our overall business strategy. This people 
strategyhasthefollowingelements:

•  becoming a high-performance organisation;

•  assuringexcellence;

•  building capability; and

•  leveraging talent.

Becoming a high-performance organisation

We are embedding a robust performance 
management approach throughout the Group, 
usingaframeworkthatassesseswhatpeopledo
andhowtheydoit.Thismeansmeasuringtheir
performance against business objectives and 
assessinghowtheirbehavioursaligntoourvalues.
We do this through observation by line managers, 
feedbackfromcolleaguesanddiscussionwiththe
individual.

Akeypartofourapproachistoensurethatwe
addressissuesidentifiedduringperformance
management and link them to the individual’s 
developmentneeds.Ourapproachwillalsoallow
us to strengthen the link 
betweenperformance
andreward,toensurewe
appropriately recognise 
good performance.

Ourapproachwillalsoallowus
tostrengthenthelinkbetween
performanceandreward…

During2014,wemoderatedtheperformanceof
the top three levels of management using this 
framework,aswellasotherpeopleeligibleforthe
management bonus or sales incentive schemes. In 
2015,weintendtorollthisouttootherlevelsofthe
organisation.

Assuringexcellencemeanseffectivelymanaging
costsandreward,andensuringstronggovernance
aroundHR.In2015,wewillmoveourHRfunction
onto our PeopleAX platform (see page 32) for more 
details).Combinedwithmanagerandemployee
self-service,thiswillgiveusmorevisibleand
accurate people management information.

Animportantbenefitwillbetoincreasevisibility
ofpayandgradingacrosstheGroup,sowecan
ensurethatpeopleatsimilarlevelsarerewarded
consistently and appropriately. 

Todriveoperationalefficiencies,wearemoving
moreofourHRadministrationtoChennai.Thiswill
allowustoreinvestthecostsavingsinbuildingour
specialistHRcapabilityintheUK.Itwillalsogiveus
a reference site for providing HR shared services  
to clients.

Building capability

We aim to enhance our capability through effective 
resourcing, learning and development. This means 
buildingourtalentpipelines,forexamplethrough
graduate recruitment, and providing the training 
and development opportunities our people need, 
forexamplethroughe-learningprogrammes.We
are also considering graduate, sales and leadership 
academies.Allofthiswillhelpustoarticulatecareer
pathswithinEquiniti,whichisvitaltoemployee
engagementandretention,andwillenableusto
develop our people through the organisation.

Another important element is to recruit more 
people directly, rather than through agencies. 
By using social media, LinkedIn, job boards and 
otherchannels,wecanfindbetterpeoplewhile
substantially reducing our costs. We are currently 
buildingourrecruitmentteamandwillfullylaunch
direct recruitment in 2015.

44

We are also considering graduate, 
sales and leadership academies. All 
ofthiswillhelpustoarticulatecareer
pathswithinEquiniti,whichisvitalto
employee engagement and retention.

Leveraging talent

Toreachourgrowthtargets,weneedtomake
the most of our talent. This means moving talent 
through the business, having the right leadership 
development and learning culture, and putting in 
place mentoring and coaching programmes.

During2014,wecarriedoutatalentreviewto
identifyourcurrenttalent.Thereviewalsoinformed
our plan to build three talent pipelines over the 
next12to18months:exceptionaltalent,withthe
potentialtobecomeanexecutiveteammember;
highpotentials,whocouldrunanEquinitibusiness;
andtalentfurtherdowntheorganisation,whocan
reach senior management positions.

We also put succession planning in place for the 
executiveteamanditsdirectreports.Thisidentified
emergencycoverforthoseroles,peoplewhocould
fitthoseroleswithin12months,andpeoplewho
needtwoormoreyearstodevelop.Weprovide
specialisedkeyskillsdevelopment,whichisspecific
to the regulated environment and technology. 
Thisincludesworkingwithemployeestoengage
them in a self-discovery process, to identify their 
unique skills and competencies. We help employees 
prepare for success by providing training and 
development opportunities, including e-enabled 
skills development and self-managed learning.

Thenextstageistocreateanactionplan,whichlinks
to development programmes for these talent groups 
and helps us to address gaps in our talent pipelines.

Details of 
our PeopleAX 
platform can  
be found on 
page 32.

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Engagement

Diversity

Employeeengagementwillbeanimportantpart
ofour2015agenda.Expandeddevelopment
programmesanddefinedcareerpathswillhelpus 
toengageandretainourpeople.Wewillworkhard
tocommunicateourbusinessplan,soweenthuse
our people about the Group’s prospects and their 
part in achieving our goals. 

Wealsoknowthatengagementrequireseffective
leadership,sowewillprovideourleaderswiththe
tools and support they need to engage their teams. 
OurintentionistoconductaGroup-wideemployee
surveyduring2015,sowecanunderstandwhatour
employeesvalueaboutworkingforEquinitiand
wherewecanimprove.

Weareproudtohaveintroducedthelivingwage
during the year.

Werecognisethevalueofadiverseworkforce
and look to offer equal opportunities to everyone. 
Equiniti has a good gender balance across the 
Group,with51%ofourpeoplebeingfemale
and49%male.However,womenremainunder-
represented at senior levels and in certain parts  
of the business, notably Intelligent Solutions and  
our IT function. 

Weexpectthatourtalent,developmentand
recruitmentprogrammeswillhelptoaddress
this,aswellasourcoachingandmentoring
initiatives.Equinitihasalsojoinedeverywoman,
anorganisationthatworkswithmanyblue-chip
companies and provides development programmes 
andforumstohelpwomenprogressintheircareers.

The table below shows our current gender diversity.

A

living wage
EMPLOYER

Human rights

Equiniti recognises the importance of protecting 
humanrightsbutwedonotbelieveitisa
significantissueforourbusiness.Weensurewe
protect the rights of our people by adopting 
suitable employment practices, as described in the 
Employees section of the Directors’ report. We also 
aim to act ethically in all our business dealings.

Board

Senior 
management

Other
employees

Total

Men

Women

2013 (%)
Men Women

2014 (%)
Men

Women

100

66

47

49

0

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53

51

82

69

50

52

18

31

50

48

2013

2014

46

OUR VALUES

Trust

We act with integrity and 
openness in our dealings  
with others

Excellence

We work hard to get 
it right first time and 
keep our promises and 
commitments to others

Client focus Belief

We add value and build 
true partnerships

We have passion and 
belief in what we do and 
who we are

People

We are positive, 
enthusiastic and 
supportive of one 
another

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Making complex things simpleSECTION 01Equiniti Annual Report 2014 
Environment

We recognise the importance of protecting the environment and 
the impact of commerce on environmental issues. This means we 
are committed to continual improvement in energy efficiency and 
preventing waste.

IN PARTICULAR, WE LOOK TO

Avoidtravellingwhere
practical alternatives are 
available, such as using 
teleconferencing or video 
conferencing

Reduce our energy 
consumption by purchasing 
energyefficientequipment,
using motion-activated 
lighting, thermostatically 
controlling heating and hot 
water,andthroughgood
housekeeping

Minimise the use of 
paperandotheroffice
consumables,forexample
by introducing multi-
functionaldeviceswhich
can print double-sided to 
save paper

Reducewaterconsumption,
byfittingpneumatictapsin
washrooms

Arrange for the reuse or 
recyclingofofficewaste,
including paper, computer 
supplies and redundant 
equipment

Equiniti has Carbon Trust 
accreditation

48

Charity

In 2013, we asked our people to select a national charity partner for us 
to support from 1 January 2014. They chose Winston’s Wish, the UK’s 
largest charity providing services to bereaved children, young people 
and their families. It helps young people re-adjust to life after the death 
of a parent or sibling. During the year, we raised in excess of £4,000 for 
Winston’s Wish.

Tosupportourcultureofteamworking,wesigned
up to the UK Challenge. This is one of the UK’s 
leadingcorporateteambuildingevents,forwhich
ourteamof18volunteerswenttoSnowdoniato
compete against 67 other teams. The Challenge 
combinedphysicaladventurewithstrategicdecision
making and problem solving, helping our people to 
develop their skills and relationships. 

Aswellassupportingournationalcharitypartner,
our people raise money for organisations that have 
personal relevance to them or their communities. 
Whilewedonotalwayscentrallyrecordtheselocal
initiatives,weestimatethatourofficesaroundthe
country raised over £20,000 for causes ranging from 
primary schools to Children in Need.

We raised in excess of
£4,000

FOR WINSTON’S WISH

Our offices raised over

£20,000

FOR OTHER CHARITABLE CAUSES

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Making complex things simpleSECTION 01Equiniti Annual Report 2014 
Communities

We support local community projects and  
initiatives, including a number of schools. 

Weaimtopromoteeconomicandsocialwellbeingaroundallof 
our locations. This includes our commitment to providing equal  
and fair opportunity for all third-party suppliers. Where practicable,  
wethereforeseektoworkwithsmalltomediumenterprises(SMEs)
that are local to our establishments. SMEs currently make up 30%  
of our top 50 suppliers by value.

IN ADDITION, WE BENEFIT  
OUR COMMUNITIES BY:

•   Supporting community projects 

•  Providingworkexperience

and initiatives, including a 
numberofschoolswhereour
staff introduce students to 
professional and career choices 
and support their aspirations. 

andworkshadowingtoyoung
peoplethroughourlinkswith
schoolsandcolleges,with
agrowingapprenticeship
programme across Equiniti.

•  Workingwithyoungpeople
to engage them in business 
principles and functional 
expertise,withafocuson
developing and investing in 
young talent, such as Young 
Enterprise.

•   Providing practical support 

to local charities and support 
groups.

 As our approach to corporate 
responsibilityevolves,wewillalso
explorehowwecansupportlocal
communities in India.

STAFF INTRODUCE STUDENTS 
TO PROFESSIONAL AND CAREER 
CHOICES AND SUPPORT THEIR 

ASPIRATIONS

50

Thestrategicreportwasapproved
by order of the Board

Guy Wakeley 
Chief Executive 
25 March 2015

Registered Number: 07090427 

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52

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02 GOVERNANCE

BOARD OF DIRECTORS 

54

CORPORATE  
GOVERNANCE  
STATEMENT 

DIRECTORS’ REPORT 

AUDITORS’ REPORT 

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Board of 
Directors

GUY WAKELEY
CHIEF EXECUTIVE OFFICER

KEVIN BEESTON
CHAIRMAN

GuyjoinedtheEquinitiBoardasChiefExecutive
OfficerinJanuary2014.

Kevin joined the Equiniti Board as Chairman  
in September 2011. 

Career
Guy joined from Morrison plc, the property  
services provider to the public and private sector, 
wherehewasCEOforfiveyears.Duringhistenure,
he transformed the level of client service and 
innovation,grewthebusinessrapidlyand 
delivered consistently strong cash generation.

Priortothis,GuywasManagingDirectorofthe 
Built Environment division at Amey, the infrastructure 
services provider to the public and private sector. 
GuypreviouslyworkedforTheBerkeleyGroup,
General Electric and Rolls-Royce. He holds an 
MA in Engineering Science from the University 
ofCambridge,aPhDinapplicationsofartificial
intelligence, and is a Chartered Engineer. Guy sits on 
theCBI’sPublicServicesStrategyBoard,isaFellow
of the Royal Institution of Chartered Surveyors, and 
isacommercialpilotandflightinstructor.

Committees
GuyisamemberoftheOperationsCommittee.

Career
Kevin is also Chairman of FTSE 100 developer and 
homebuilder Taylor Wimpey plc and of Domestic 
andGeneral,theinternationalproviderofextended
warrantyservices.Inaddition,KevinisanOperating
PartnerofEquiniti’sowner,AdventInternational.

From2002to2010,KevinwasChairmanofSerco
Groupplc,havingpreviouslybeenChiefExecutive
and Finance Director during a 25-year career 
withSerco.Hewasanon-executiveDirectorof
engineering group IMI plc from 2005 to 2012, 
Chairman of Partnerships in Care, a specialist 
provider of secure mental health services from  
2007to2014,andaDirectorofIpswichTown
Football Club from 2003 to 2008. 

Kevin’s other previous roles include Chairman of 
the CBI’s Public Services Strategy Board, promoting 
the role of business in transforming the UK’s public 
services.HewasalsoaCommissionerfortheTUC’s
Commission on Vulnerable Employment. Kevin is  
an accountant by background.

Committees
KevinisChairmanoftheOperationsandNomination
& Governance Committees, and a member of the 
Remuneration and Audit Committees.

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JAMES BROCKLEBANK
NON-EXECUTIVE DIRECTOR 
(INVESTOR REPRESENTATIVE)

JamesjoinedtheEquinitiBoardasanon-executive
Director on 8 December 2009.

Career
James joined Advent in 1997, moving from the 
LondonofficeofinvestmentbankBaringBrothers,
whereheadvisedclientsonvariousinternational
mergers and acquisitions. James led or has 
participated in a number of Advent’s investments 
includingEquiniti,Worldpay,NetsMonext,Tertio
Limited and MACH. James co-heads Advent’s 
European activities and is head of Advent’s 
Europeanbusinessandfinancialservices 
sector team.

James has an MA in geography, specialising in 
economic and political geography, from Cambridge 
University.Heisannon-executiveDirectorof
Worldpay and Nets.

Committees
JamesisamemberoftheOperationsand
Nomination & Governance Committees.

SIR RODNEY ALDRIDGE, OBE
NON-EXECUTIVE DIRECTOR

SirRodjoinedtheEquinitiBoardasanon-executive
Director on 25 March 2010.

Career
SirRodwasthefounderofCapitaGroupandits
Chairman until his retirement in 2006. During his 
tenure, he led the Group from its formation in 1984 
withintheCharteredInstituteofPublicFinanceand
Accountancy (CIPFA) to being a FTSE 100 company. 
SirRodwasChairmanoftheCBI’sPublicServices
Strategy Board from its inception in 2003 until 2006. 
PriortoCapita,SirRodworkedinlocalgovernment
fortenyears,wherehequalifiedasachartered
public accountant.

He joined CIPFA in 1974, ultimately becoming its 
Technical Director. In 2006, Sir Rod established 
theAldridgeFoundationtocontinuehisworkon
public service reform and to focus on his charitable 
activities involving educational underachievement 
andsocialexclusion.

SirRodisaPatronofthePrince’sTrustandwasthe
inaugural chair of Vinspired, a charity launched by 
Government in May 2006 to encourage volunteering 
intheyoungandwhichnowengageswithover
onemillionnewyouthvolunteers.HeisalsoChair
ofTheLowry,theartsandentertainmentvenuein
Salford and is a Director of Cornerstone, a company 
delivering property solutions to public bodies.

Committees 
Sir Rod is a member of the Audit Committee.

 
 
 
 
 
 
 
 
 
LUCY DIMES
CHIEF OPERATING 
OFFICER

Lucy joined Equiniti as Chief 
OperatingOfficerin2014.

VICKY JARMAN
NON-EXECUTIVE 
DIRECTOR AND  
CHAIR OF THE AUDIT 
COMMITTEE

TIM MILLER
NON-EXECUTIVE 
DIRECTOR AND CHAIRMAN 
OF THE REMUNERATION 
COMMITTEE

Career
Lucy joined Equiniti from Alcatel-
Lucent,whereshewasChief
ExecutiveUK&Ireland.Prior 
to that she had a 19 year career  
atBT,whichculminatedintherole
of Managing Director Group  
&OpenreachOperations.

ShewasawardedtheCorporate
Leader of the Year at the 2013 
FDMEverywomaninTechnology
Awardsandthe‘FirstWoman’
AwardinScience&Technology 
atthe2013CBIAwards.

Lucyisanon-executiveDirector
of Berendsen PLC and a member 
of its Audit, Remuneration and 
Nomination Committees. She 
is also a Trustee for the Garden 
Bridge Trust.

Committees

Lucy is a member of the 
OperationsCommittee.

Vicky joined the Equiniti Board  
asanon-executiveDirectoron 
1 May 2014.

Tim joined the Equiniti Board  
asanon-executiveDirector 
on 1 February 2015.

Career
Vickyisaqualifiedchartered
accountant,withanearlycareer
at KPMG and latterly 11 years in 
corporatefinanceatLazard,where
shewasChiefOperatingOfficer.
During her time at Lazard, she 
successfully led the restructuring 
of its UK operations. She sat 
on the Lazard London Board 
and European Management 
Committee, and opened Lazard’s 
Dubaioffice.

Sheholdsnon-executive
directorships at De La Rue plc  
andHaysplc,whereshechairs 
the audit committee, and holds  
a Mechanical Engineering degree 
from Leicester University.

Committees
Vicky is the Chairman of the  
Audit Committee and a member 
of the Risk and Nomination  
& Governance Committees.

Career
Timhasextensiveexperience 
asaBoard-levelexecutiveacross
a range of sectors. During his 14 
years at Standard Chartered Bank, 
he held a number of Director- 
levelpositions,withglobal
responsibility for areas including 
human resources, compliance, 
audit,assurance,financialcrime,
and legal functions. 

Hisnon-executiveDirectorroles
include Chairman of the Girls Day 
School Trust, Chairman of the 
Governing Body of the School of 
OrientalandAfricanStudiesand
ChairmanofOptituneplc, 
a cleantech company. 

Hewaspreviouslyanon-executive
Director of recruitment services 
provider Michael Page Group 
plc. Tim is also visiting Professor 
of Business Management and 
Strategy at the Nottingham 
Business School and is the 
general secretary responsible 
for the London Society of Rugby 
Football Union Referees.

Committees
Tim is the Chairman of the 
Remuneration Committee and a 
member of the Risk Committee.

56

HARIS KYRIAKOPOULOS
NON-EXECUTIVE 
DIRECTOR 
(INVESTOR 
REPRESENTATIVE)

Haris joined the Equiniti Board  
asanon-executiveDirectoron 
1 August 2013.

Career
Haris joined Advent International 
in August 2008. Prior to Advent, 
heworkedininvestmentbanking
inLondonwithGoldmanSachs’
UK Mergers and Acquisition team, 
instrategyconsultinginNewYork
withFirstManhattanConsulting
Group,andinAthenswithTellas,
thefixedlinetelecomstartupthat
wassubsequentlyacquiredby
Wind Hellas. 

HarisholdsaBScwithhonours 
in Electrical Engineering from  
the University of Pennsylvania, 
and an MBA.

Committees
Haris is a member of the 
Operations,Remuneration 
and Risk Committees.

JOHN PARKER
NON-EXECUTIVE 
DIRECTOR

John joined the Equiniti Board  
asanon-executiveDirector 
on 1 January 2014.

Career
JohnwasManagingDirector 
of Equiniti Shareholder Solutions, 
withresponsibilityforour
share registration, employee 
benefitsandinvestmentservices
businesses. He joined the 
companyin1999whenitwas
Lloyds TSB Registrars and has 
held a number of senior positions 
during that period. 

HewaswithLloydsTSBGroup
for 30 years, holding a range 
of management roles in retail 
banking. He held senior positions 
asHeadofOffshoreTreasury
and as National Sales Manager, 
Wealth Management before 
joining Lloyds TSB Registrars  
(nowEquiniti).Heisafellowof
the Chartered Institute of Bankers

Committees
John is Chairman of the  
Risk Committee.

OLIVER NIEDERMAIER, PHD
NON-EXECUTIVE 
DIRECTOR

OliverjoinedtheEquinitiBoardas
anon-executiveDirector 
on 25 March 2010.

Career
OliveriscurrentlyChairman
andCEOofTauInvestment
Management,aninvestmentfirm
he founded in 2012 focusing on 
turnaroundandgrowthequity
investments in the transformation 
of global supply chains. Prior to 
that,hewasamemberofthe
ComputershareGlobalExecutive
BoardandafounderandCEOof
KingWorldwideandearlierinhis
career of Pepper Technologies 
(acquired by Computershare).

OlivergraduatedfromLudwig-
MaximiliansUniversity,Munich,
Germany,withaPhDinStrategic
Management (magna cum 
laude).In2010hewashonoured
by the World Economic Forum 
as Young Global Leader and 
heservesonseveralnon-profit
boards, including the World 
Policy Institute and the National 
Museum of the American Indian in 
NewYork.

Committees
Oliverisamemberofthe
Nomination & Governance and 
Remuneration Committees.

JohnStierwillbejoiningthe
boardasChiefFinancialOfficer
on 1 June 2015.

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Making complex things simpleSECTION 02Equiniti Annual Report 2014 
 
CORPORATE GOVERNANCE  
STATEMENT

THE BOARD’S ROLE

The Board provides leadership to the Group.  
It is responsible for strategy and oversees implementation, 
risk management, financial performance and corporate 
governance. It ensures that the right people and resources 
are in place to deliver long-term value to shareholders  
and benefits to our wider stakeholders.

Thediagrambelowshowourcorporategovernance
structure,includingourBoardandExecutive
Committees.

EQUINITI’S CORPORATE GOVERNANCE STRUCTURE

EGL Board

COMMITTEESOFTHEBOARD

Remuneration

Nomination & 
Governance

Risk

Audit

Operating

EXECUTIVECOMMITTEES

Executive Committee

Sales and Bids

Investment and 
Projects

Compliance and 
Risk

Strategy and 
Mergers and 
Acquisitions

Quarterly 
Business Reviews

Monthly 
Performance 
Review

58

BOARD COMMITTEES
ToallowtheBoardtooperateeffectively,wehave
established a number of Board Committees. During 
theyear,wereplacedtheAudit&Riskcommittee
withtheAuditCommittee,whichischairedbyVicky
Jarman, and the Risk Committee, chaired by John 
Parker. Summaries of each Board Committee’s terms 
ofreferencearesetoutbelow.

Remuneration

TheCommitteereviewstheGroup’sremuneration
policy and makes recommendations to the Board, 
includingtheremunerationoftheexecutive
Directors and the Chairman. It also sets and 
monitors performance criteria for all incentive 
schemes.Thenon-executiveDirectors’remuneration
isreservedtotheBoardasawhole.Inadditionto
remuneration, the Committee oversees any major 
changesinemployeebenefitsstructuresthroughout
the Group.

Nomination & Governance

TheCommitteereviewsthestructure,sizeand
composition of the Board, Board Committees and 
subsidiary boards, including their balance of skills, 
knowledge,experienceanddiversity,andmakes
recommendationstotheBoardwithregardto
any changes. The Committee is also responsible 
forestablishingandreviewingplansandpolicies
covering succession plans for Directors and other 
seniorexecutives,ourBoarddiversitypolicyand 
our staff vetting policy.

Risk

TheCommitteeexercisescompetentand
independentjudgementwhenmaking
recommendations to the Board, to ensure that 
the Group establishes, implements and maintains 
effective, comprehensive and proportionate policies 
and processes to identify, manage, monitor and 
reporttheriskstowhichtheGroupisormight 
beexposed.

Audit

The Committee monitors the integrity of the 
Company’sfinancialstatements,includingits
annual reports, interim management statements 
and any other formal announcement relating to its 
financialperformance.Italsoreviewsandreports
totheBoardonsignificantfinancialreporting
issues and judgements, having regard to matters 
communicatedtoitbytheexternalauditor.

The Committee recommends to the Board the 
appointment, re-appointment and removal of the 
externalauditor.Iftheexternalauditorwereto
resign,theCommitteewouldinvestigatetheissues
leadingtothisandtakeactionwhererequired.

TheCommitteereviewstheadequacyand
effectivenessoftheGroup’sinternalfinancial
controls and internal control and risk management 
systems,includingthemannerinwhich
management ensures and monitors the adequacy  
ofthenature,extentandeffectivenessofour
internal controls.

TheCommitteereviewstheGroup’swhistleblowing
policyandtheadequacyofarrangementstoallow
proportionate and independent investigation and 
followupofanymattersreported.

Operating

The Committee is the main day-to-day decision 
making forum, subordinate to the Board. Its 
principal duty is to create shareholder value, by 
overseeing implementation of our strategy. It has 
responsibility for the Group and for ensuring that 
theCompanycomplieswithallapplicablestatutory,
regulatory and governance requirements. Members 
promotetheCompany’ssuccessbyexercising
prudentindependentjudgementwithskill,care
anddiligence,whilekeepinginviewthelong-term
consequences of their decisions.

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Making complex things simpleSECTION 02Equiniti Annual Report 2014 
 
BOARD COMPOSITION AND ROLES

At the date of this report, the Board comprised the Chairman, two executive  
Directors, four independent non-executive Directors and three other non-executive 
Directors, two of whom are investor representatives. Their key responsibilities are 
summarised below:

ROLE

Chairman

INDIVIDUAL(S)

Kevin Beeston

ChiefExecutive
Officer

Guy Wakeley

ChiefOperating
Officer

Lucy Dimes

Non-executive
Directors

Sir Rodney Aldridge, Olivier 
Niedermaier, Vicky Jarman,  
Tim Miller, James Brocklebank, 
Haris Kyriakopoulos and  
John Parker

RESPONSIBILITIES

Responsible for leading the Board, its 
effectiveness and governance, setting the 
tone for the Company, and ensuring effective 
linksbetweentheshareholders,theBoardand
management

Responsible for the day-to-day management 
of the Group’s operations, for recommending 
the Group’s strategy to the Board and for 
implementing the strategy agreed by the Board

SupportstheChiefExecutiveindevisingand
implementing strategy and in relation to the 
operations of the business

ConstructivelychallengetheexecutiveDirectors
andmonitorthedeliveryofthestrategywithin
theriskandcontrolframeworksetbytheBoard

ATTENDANCE AT BOARD AND COMMITTEE MEETINGS

The table below shows the number of Board and committee meetings each director 
attended during the year. The number of meetings they were eligible to attend is 
shown in brackets.

Director

Kevin Beeston

Guy Wakeley

Martyn Hindley†

Sir Rodney Aldridge

Oliver Niedermaier

James Brocklebank

Haris Kyriakopoulos

Nick Rose

John Parker

Vicky Jarman

COMMITTEE MEETINGS

Board  
meetings

Remuneration Nomination  

Risk

Audit Operating

& Governance

6 (6)

6 (6)

6 (6)

6 (6)

6 (6)

5 (6)

6 (6)

2 (2)

6 (6)

4 (4)

2 (2)

2 (2)

4 (4)

2 (2)

2 (2)

2 (2)

2 (2)

2 (2)

2 (2)

4 (4)

1 (1)

3 (3)

2 (2)

2 (2)

2 (2)

3 (3)

3 (3)

3 (3)

3 (3)

3 (3)

In addition to scheduled meetings, the Board met on a quorate basis four times, approving formal 
completion minutes and internal share transfers. 

†MartynHindleyresignedasChiefFinanceOfficeronthe20February2015.

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Board activities

Board training and induction

During the year, the Board considered and approved 
the acquisitions of:

•   Pancredit Systems Limited – an innovative and fast 
growingsoftwarebusiness,whichsupportsbanks,
intermediariesandpricecomparisonsiteswith
intelligent loan administration and origination 
services.

ToensuretheBoardkeepsuptodatewith
developments in the Group’s business, its markets 
and corporate governance, the Directors received 
thefollowingupdatesduringtheyear:

•   Sessions on directors’ duties and responsibilities, 
under legislation and corporate governance best 
practice; and

•   Selftrade’s customer portfolio – the migration of 
itscustomersandtheirassetsontoanewtrading
platform completed successfully in January 2015, 
involving the transfer of 104,000 customer records 
andapproximately£3.9bnofclientassets.

•   J.P. Morgan’s corporate dealing services business 

– the acquisition provides dealing services 
for participants in all forms of share based 
remuneration schemes and increased Equiniti’s 
presence in the UK market.

•   Invigia Ltd – a provider of complaints, case and 

feedbackmanagementsoftwareandservicesfor
awiderangeofentities.Theacquisitionadds
to the services offered through Hazell Carr, as 
wellasexistingtechnologysolutionsincase
management, data analysis and reporting.

•   A further 11% stake in MyCSP, increasing our 

holdingto51%.Theacquisitionwillstrengthen
the partnership and help accelerate MyCSP’s 
growth,intheinterestsofitsclients,shareholders
and employees.

•  A site visit to our Belfast businesses.

WhennewDirectorsjointheBoard,weensure
they receive a full induction so that they have a 
thorough understanding of the business and their 
responsibilities as Directors.

Board process

The agenda for each Board meeting is prepared 
bytheCEO,inconjunctionwiththeChairmanand
company secretary. Papers are collated centrally 
and accessible online using a Board portal. A typical 
Boardpackcomprisesofexecutivesummaries
relating to business performance, risk and 
compliance,internalaudit,HRandfinance,together
withappropriatesupportingpapersandotherkey
information, such as details of any standalone special 
projects or proposed acquisitions. All directors have 
access to the company secretary. The Board is kept 
up to date on legal, regulatory and governance 
matters by regular papers and presentations from 
bothinternalsubjectmatterexpertsandexternal
advisers.

The Board’s activities also included:

Conflicts of interest

•   Approving appointments to the Board to 
strengthentheexecutiveteamandoverall
governance structure, through the appointments 
ofGuyWakeleyasCEO,LucyDimesasCOOand
PaulMatthewstotheexecutiveteam,together
withJohnParker,VickyJarmanandTimMilleras
non-executiveDirectors.

•  Overseeingasignificantinvestmentin
IT infrastructure, by the insourcing of IT 
development and support services and creation 
androlloutofaGroup-wideITnetworkto
support all the Group’s businesses.

•   Introducing a key account programme, to 

underpintheGroup’sgrowthplansandprovide
an improved service offering to clients and their 
customers and investors.

TheBoardoperatesapolicytoidentifyand,where
appropriate,manageconflictsorpotentialconflicts
ofinterest.Whereanyconflictsarenotifiedor
disclosed, these are considered by the remaining 
Directors on a case by case basis.

Relations with investors

TheCompanyactivelyengageswithitsinstitutional
debt investors and analysts. During the year:

•  OurChiefFinancialOfficerheldmeetingswith
debt investors and analysts, to discuss our 
performance; and

•  OurChiefExecutiveOfficerandChiefFinancial
Officermadequarterly,half-yearandfull-year
results presentations.

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Making complex things simpleSECTION 02Equiniti Annual Report 2014 
 
AUDIT COMMITTEE REPORT

Whistleblowing

Committee membership

Chair: Vicky Jarman

Members: Sir Rod Aldridge, Kevin Beeston,  
and Nick Rose (part of year only)
Meetings and agenda

The Audit Committee met four times during 
the year. The committee meetings are routinely 
attendedbytheCEO,CFO,COOandGroup
Directorofcomplianceandrisk,togetherwith
representativesoftheexternalauditorandinternal
audit team by invitation.

The key agenda items that the Committee 
considered in 2014 included:

•  Reviewingandapprovingtheinterimandfullyear
results announcements and the annual report;

•  Reviewingandapprovinginternalandexternal

audit plans for 2015;

•  ReviewingtheGroup’sEnterpriseWideRisk

Management (“EWRM”) risk assessment and risk 
appetite;

•  Reviewinginternalauditreportsintoanumberof
internalandexternalprocesses,includingoutof
pocketexpenses,securityofthird-partysupplier
bank details, pension administration payment 
processes, payroll administration and third-party 
print and mail processes; and

•  Commissioninganexternalreviewintothe

structure and operation of the internal audit, 
compliance and risk function.

 Significant judgements, assumptions  
and estimates

 The Audit Committee’s responsibilities include 
reviewingandapprovingsignificantjudgements,
assumptions and estimates made in preparing the 
financialstatements.In2014,theseincluded:

•  Treatmentofexceptionalitems,includingproject

costs, costs relating to the restructuring and 
refinancingin2013.

•  Impairmentreviewofgoodwill,usingnetpresent

valueofdebtfreecashflowprojections.

•  Reviewoftheassessmentofthegoingconcern
statement and the underlying assumptions 
consideredinthatreview.

TheAuditCommitteeoverseesawhistleblowing
facility to enable employees to raise issues on a 
confidentialbasis.Allconcernsaboutmalpractice
are treated seriously. The Group is committed to 
ensure that all reports are thoroughly investigated 
and appropriate action taken. Any investigations 
are conducted by an appropriate person or 
department not involved in the alleged malpractice. 
Investigations may be independently overseen 
by Compliance, to ensure a consistent approach. 
Where an employee feels unable to report any 
concerns internally, they are recommended to report 
their concerns to the independent charity Public 
ConcernatWork,whichisarecognisedauthority 
onwhistleblowing.

RISK COMMITTEE REPORT

Committee membership

Chair: John Parker

Members: Vicky Jarman and Haris Kyriakopoulos 
Meetings and agenda

TheRiskCommittee,whichwasestablishedduring
theyear,mettwice.Thecommitteemeetingsare
routinelyattendedbytheCEO,CFO,COOand
Group Director of compliance and risk by invitation.

The key agenda items that the Committee 
considered in 2014 included:

•  Reviewingroutineupdatesofgrouppolicies

relatingtoanti-briberyandgifts,whistleblowing
and competition;

•  Reviewingthe2015internalauditandcompliance

testing plans;

•  Reviewingandreviewingreportsandfollowup
actions on the effectiveness of fraud mitigation 
controlsandtheriskcontrolframeworkand
EWRM structure;

•  Reviewofreportsfrominternalauditandfollow
up actions into complaint handling processes, 
dataprotectionawareness,internalHRandpayroll
disciplines,andinternalstaffexpenses;and

•  Receivingreportsrelatingtocyberriskexposure

and future changes to EU data protection 
legislationwhicharelikelytoimpacttheGroup’s
activities and in particular its big data initiative.

62

Risk management and internal control

Duringtheyear,weseparatedtheAudit&Risk
Committeeintotwocommittees.WiththeGroup’s
growthgenerally,andinparticularthegrowthof
theregulatedbusiness,wefeltitwasimportant
to separate the oversight of the risk function, 
the assessment of risk and the development of 
operational procedures from the internal audit 
andcompliancefunctions,whichmonitorthe
effectiveness of those risk mitigation and  
operational processes.

Having restructured audit and risk oversight in this 
way,ourexternalauditorperformedaformalreview
of our internal audit, risk and compliance functions. 
Thishasshownuswhereweperformwellandalso
highlightedareasforfurtherimprovement,which 
wewillimplementinthecomingmonths.

The Group has established risk management policies 
andtheAuditandRiskCommitteesoverseehow
management monitors our compliance. With these 
policiesandprocedures,wereviewtheadequacy 
ofourriskmanagementframeworkinrelationto 
the risks the Group faces. 

TheCEOandCFOformpartoftheGroup’sfirstline
of defence and attend Audit and Risk Committee 
meetings, to respond to any matters that arise. They 
areresponsiblefortakingforwardactionsthatthe
Committees delegate to them. The Compliance & 
Risk Director oversees the closure of these actions. 

The Audit Committee is assisted in its oversight 
role by Internal Audit and Compliance Monitoring 
functions. Internal Audit undertakes both regular 
andadhocreviewsofriskmanagementcontrols
andprocedures,whileComplianceMonitoring
undertakesthemedregulatoryreviewsandreports
the results to the Audit and Risk Committees. 

Various aspects of our activities are regulated, 
either directly or indirectly. As such, the Group’s 
risk management systems are longstanding, 
standardised and robust. We have a strong risk 
managementframework,whichusesa“threelines 
of defence” model, namely: 

•   operational management’s application of systems 

and controls;

•   the development and deployment of business 
conduct rules and regulatory policies; and

•  theindependentassessmentofthesetwo

defences by the Group’s independent Internal 
Audit and Compliance Monitoring functions. 

TheGroupassessesitsriskandriskprofileusing
anEWRMmodel,whichcoversstrategy,change,
customertreatment,financialsoundness,market 
andcreditexposure,legalandregulatory
compliance,internalandexternalfraudexposure,
change and operations.The combination of these 
risk assessments supports our formulation of our  
risk assessment. 

Inaddition,wehaveawell-establishedbusiness
continuitymanagement(“BCM”)framework,which
determineshowbusinesscriticaleachactivityisto
clients,theircustomers,otherexternalstakeholders
andtheGroup.Onceassessedandindependently
challenged,werequireeachbusinessunittoapply 
arangeofbusinesscontinuitytests,whichincrease 
inlinewiththelevelofcriticalactivityundertaken.
WeactivelytrackourcompliancewiththisBCM
testing programme. 

Ourprincipalrisksandourmitigationsforthem 
are discussed in the Strategic Report on page 41. 
TheGroup’sapproachtofinancialriskmanagement
isdiscussedbelow.

Financial risk management 

OuroperationsexposetheGrouptoavarietyof
financialrisks,includingcreditrisk,liquidityrisk
and the effects of changes in interest rates on 
debt. We have a risk management programme that 
seekstolimittheadverseeffectsonourfinancial
performance,bymonitoringlevelsofdebtfinance
andtherelatedfinancecosts.

TheGroup’sprincipalfinancialinstrumentscomprise
sterling cash and bank deposits, bank loan and 
overdraftsandotherloans,togetherwithtrade
debtors and trade creditors that arise directly from 
our operations. 

Cash flow interest rate risk 

TheGroupisexposedtointerestrateriskinthree
mainrespects.First,floatingratesaregenerally
earnedonclientandcorporatebalances,whichare
mitigatedbyaninterestratederivativewhichruns
toOctober2016.Commencinginearly2015,wewill
enhance this interest rate derivative and ultimately 
replaceitwitharollinginterestratehedgingstrategy.
Second,expenserelatingtotheUKSharesave(SAYE)
productandultimatelypayabletosaversatfixed
ratesisprotectedbyfixedrateincomeagreements.
Third,wemitigateinterestexpensearisingonthe
floatingratenotesviaaninterestratederivative,
whichrunstoOctober2018.

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Making complex things simpleSECTION 02Equiniti Annual Report 2014 
 
Credit risk 

Capital risk management 

Creditriskistheriskoffinanciallossifacustomeror
counterpartytoafinancialinstrumentfailstomeetits
contractualobligationstous.Ourprincipalfinancial
assets are bank balances, cash and trade debtors. 
Theserepresentourmaximumexposuretocredit
riskinrelationtofinancialassets.

We have strict controls around, and regularly 
monitor,thecreditratingsofinstitutionswithwhich
weentertransactions,eitheronourownbehalfor
for clients. Although our credit risk arises mainly 
from our receivables from clients, this risk is not 
significantbecauseitisspreadacrossalargeand
diverse client base and the majority of our trade 
receivablesarewithFTSE350companiesandpublic
sector organisations. The amounts presented in 
theconsolidatedstatementoffinancialposition
arenetofallowancesfordoubtfuldebts,which
are estimated by management based on prior 
experienceandanassessmentofthecurrent
economic environment. Losses have only  
occurred infrequently in previous years.

Foreign currency risk 

TheGroupisexposedtoforeigncurrencyrisk.
Ourpolicyistohedgeagainstmaterialcurrency
fluctuations,wherewefeelthisisadvantageous.

Price risk 

Price risks result from changes in market prices such 
asinterestrates,foreignexchangeratesandequity
dealingprices,whichimpacttheGroup’sincomeor
thevalueofitsfinancialinstruments.

Ourfinancialinstrumentsaremainlyinsterling,which
meansthatforeignexchangemovementsdonot
have a material effect on the Group’s performance. 
We do not hold positions in traded securities and 
are only involved in receiving and transmitting 
transactions on behalf of clients. 

The Group earns income in relation to client 
andinvestordeposits,aswellasinterestonits
owndeposits.TheGroupisthereforeexposed
to movements in the interest rate in both its 
intermediaryfeerevenueandnetfinancecosts.
Intermediary fee revenue is linked to bank base rate, 
whileboththeGroup’sseniordebtandthePIKloan
rates of the Group are linked to Libor. 

In 2011, the Company hedged the monthly 
intermediaryfeeincomeatexistingmarketrates
byreceivingafixedrateagainstbaseratethat
continuesuntil2016.Thiswasagainstanunderlying
level of £400m of assets, reducing by £80m over  
the term. 

Asaresultofthe2013re-financing,aswapwastaken
out,matchingthetermsofthenew£190mfloating
rate notes. 

Wecontinuallyreviewtheserisksandidentify
suitableinstrumentswhereapplicable.

Incommonwithotherprivateequityportfolio
companies, the Group carries a high level of net 
debt compared to equity. Total capital is calculated 
astotalequity,asshownintheconsolidated
statementoffinancialposition,plusnetdebt. 
Net debt is calculated as the total of “other  
interestbearingloansandborrowings”,asshown 
intheconsolidatedstatementoffinancialposition,
less cash and cash equivalents. 

Ourobjectiveswhenmanagingcapitalareto
maximiseshareholdervaluewhilesafeguarding
the Group’s ability to continue as a going concern. 
Wewillcontinuetoproactivelymanageourcapital
structure,whilemaintainingflexibilitytotake
advantageofopportunitiestogrowourbusiness.
Oneelementofourstrategyistomaketargeted,
value-enhancing acquisitions. The availability 
of suitable acquisitions, at acceptable prices is, 
however,unpredictable.

Prudential Capital Risk 

TwoGroupentitiesaresubjecttoFCAregulatory
capitalrequirementswhereeachisrequired,as
set against its regulated trading permissions, to 
maintain minimum levels of capital in order to 
manage its affairs. Equiniti Financial Services Limited 
(EFSL)iscategorisedasaP2prudentiallysignificant
firm,whichmeansthatitsdisorderlyfailurewould
haveasignificantimpactonthefunctioning
ofthemarketinwhichitoperates.Paymaster
(1836) Limited (“P(1836)L”)is categorised as a P3 
prudentiallynon-significantfirm,whichmeansthat
itsfailure,evenifdisorderly,wouldbeunlikelyto
haveasignificantimpact.

AsanIFPRUMiFIDqualifyingfirm,(“EFSL”)must
complywiththeCapitalRequirementsDirective
anddoessoundertheFCAframeworkconsisting
ofitsthree“Pillars”approach,whereEFSL
assesses its minimum capital requirement for its 
credit,marketandoperationalriskandwhetherits
minimum capital is adequate to meet its risks, and 
disclosesspecificinformationrelatingtounderlying
risk management controls, capital position and 
remuneration at equiniti.com. 

AsaMiFIDexemptfirm,P(1836)Lmustcomply
withtheCapitalRequirementsDirective.Thefirm
does,however,assessitscapitalrequirementsand
is subject to the Group’s EWRM and three lines of 
defence risk management model. 

Liquidity risk and going concern 

LiquidityriskistheriskthattheGroupwillbeunable
tomeetitsfinancialobligationsastheyfalldue.Our
approach to managing liquidity is to ensure, as far 
asispossible,thattheGroupwillhavesufficient
liquiditytomeetitsliabilitieswhendue,underboth
normal and stressed conditions. 

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Wehaveusedourfive-yearbusinessplanasthe
basisforprojectingcashflowsandmeasured
the resulting outcomes on cash availability and 
bank covenant test points. The Group has a very 
highlevelofclientretention,whichgivesusa
high degree of comfort about the certainty of our 
revenue income. 

The Group’s principal uncertainties about its income 
relatetoactivitiesthataremoredifficulttopredict,
such as corporate action income. These depend 
onthespecificactivitiesofcorporateclients,which
mayinturnbeinfluencedbyunderlyingmarket
conditions. 

Duringtheplannedperiod,theGroupexpectto
remaincompliantwithallcovenants.Assuch,the
DirectorsaresatisfiedthattheGrouphasadequate
resourcestocontinueinoperationalexistencefor
the foreseeable future. For this reason, the going 
concern basis has been adopted in the preparation 
of these accounts. 

NOMINATIONS & GOVERNANCE 
COMMITTEE REPORT

Committee membership

Chair: Kevin Beeston

•  LucyDimes,whojoinedusinMarch2014asChief
OperatingOfficer,wasappointedtotheBoardin
February 2015; and

•   Tim Miller joined the Board as an independent 

non-executiveDirectorandchairofthe
Remuneration Committee in February 2015.

The appointments of Guy Wakeley and John Parker 
weresetoutinourannualreportfor2013.

Vicky Jarman and Tim Miller bring additional 
independent oversight to the Board and have 
significantexperienceinarangeofcriticalareas,
suchasfinance,humanresourcesandcompliance,
whichwillbevaluabletoEquinitiasthebusiness
continuestogrow.

LucyDimesbringsawealthofdirector-level
experienceacrossarangeofoperationalandcontrol
functions, adding to the Board’s strength in depth

Resignations

NickRose,whowasaninvestorrepresentative,
resignedasanon-executiveDirectorinMay2014.
Martyn Hindley resigned from the Board and his role 
asChiefFinancialOfficerinFebruary2015.

Board diversity

Members: James Brocklebank,  
Haris Kyriakopolous, and Oliver Neidermaeir
Meetings and agenda

The Committee meets as required. During the year, 
itmettwice.TheCEOattendedboththemeetings
at the request of the Committee.

 The key agenda items that the Committee 
considered in 2014 included:

We believe that diversity among Directors 
contributestowardsahighperforming,effective
Board.TheBoardthereforeworkshardtoensure
that it is able to recruit Directors from different 
backgrounds,withdiverseexperience,perspectives,
personalities,skillsandknowledge.

REMUNERATION COMMITTEE REPORT

Committee membership

•   The Board’s composition and its balance of skills 

Chair: James Brocklebank

andexperience;and

•  Therequirementsfornewindependentnon-
executiveDirectors,andthesubsequent
identificationandrecommendationofsuitable
candidates.

Board appointments and resignations

Appointments
Therewereanumberofappointmentstothe 
Board during the year and since the year end:

•  GuyWakeleyjoinedtheBoardasChiefExecutive

OfficerinJanuary2014;

•  JohnParkerjoinedtheBoardasanon-executive

Director in January 2014;

•   Vicky Jarman joined the Board as an independent 
non-executiveDirectorandchairoftheAudit
Committee in May 2014;

Members: Kevin Beeston, Oliver Neidermaeir  
and Haris Kyriakopolous.
Meetings and agenda

TheRemunerationCommitteemettwiceduringthe
year.TheCEOattendedboththemeetingsatthe
request of the Committee.

ThekeymattersreviewedbytheCommitteewere

•   The scheme parameters and performance 

criteria for bonus and incentive programmes and 
the individual remuneration, including bonus 
payments,toseniorexecutivesandthetop
earnerswithinthebusiness;and

•   The general pay policy across the Group  

and the general pay increase.

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65

Making complex things simpleSECTION 02Equiniti Annual Report 2014 
 
Directors’ 
report

The Directors present their Directors’ report and  
financial statements for the year ended 31 December  
2014. The Group’s performance for the year is discussed 
in the Strategic Report on pages 7 to 50. 

PRINCIPAL ACTIVITIES OF THE GROUP 

DIRECTORS 

The principal activities of Equiniti Group Limited and 
its subsidiaries (“the Group”) comprise the provision 
ofcomplexadministration,processingandpayment
services, supported by leading technology to assure 
delivery to the Group’s clients, their employees, 
pensioners and consumers. The Company acts as  
a holding company for the Group.

TheDirectorsoftheCompanywhowereinoffice
during the year and up to the date of signing the 
financialstatementswereasfollows:

Sir Rodney Aldridge 

Kevin Beeston 

James Brocklebank 

Lucy Dimes 

Appointed 1 February 2015

Martyn Hindley  

Resigned 20 February 2015

Victoria Jarman 

Appointed 1 May 2014

Tim Miller 

Appointed 1 February 2015

OliverNiedermaier

Nick Rose  

Resigned 6 May 2014

Haris Kyriakopoulos 

John Parker 

Guy Wakeley  

Appointed 20 January 2014 

66

TheDirectorshavethebenefitofanindemnity,
whichisaqualifyingthird-partyindemnityprovision
asdefinedbySection234oftheCompaniesAct
2006.Theindemnitywasinforcethroughoutthe
lastfinancialyearandiscurrentlyinforce.The
Group also purchased and maintained throughout 
thefinancialyearDirectorsandOfficers’liability
insurance in respect of itself and its Directors and 
Officers.

PROPOSED DIVIDEND

The Directors do not recommend the payment of a 
dividend on ordinary shares but there are amounts 
accruingonpreferencesharesincludedinfinance
expenses.

EMPLOYEES 

The Equiniti Group is committed to providing an 
environmentwhichfostersinvolvementbyallour
employees.Regularbriefingsthroughmeetingsand
publicationskeepallemployeesuptodatewith
employmentpractices,healthandsafetyaswellas
the business objectives of the Equiniti Group. The 
Equiniti Group gives full and fair consideration to 
employment applications from disabled persons, 
having regard to their particular aptitude and 
abilities.Whereexistingemployeesbecome
disabled, it is the Equiniti Group’s policy to provide 
continuing employment under normal terms and 
conditionswhereverpracticable,providingtraining,
career development and promotion to disabled 
employeeswhereappropriate.

GOING CONCERN 

ThedirectorsaresatisfiedthattheEquinitiGroup
has adequate resources to continue in operational 
existencefortheforeseeablefuture.Forthisreason,
the going concern basis has been adopted in 
preparing the accounts. 

POLITICAL DONATIONS 

The Equiniti Group did not make any political 
donationsorincuranypoliticalexpenditureduring
the year. 

FUTURE DEVELOPMENTS 

TheGroup’sexpectedfuturedevelopmentsare
discussedintheChiefExecutive’sstatementinthe
Strategic Report, on page 22.

DISCLOSURE OF INFORMATION  
TO AUDITORS 

TheDirectorswhoheldofficeatthedateof
approvalofthisDirectors’reportconfirmthat,so
farastheyareeachaware,thereisnorelevantaudit
informationofwhichtheEquinitiGroup’sauditors
areunaware;andeachDirectorhastakenallthe
steps that he ought to have taken as a Director to 
makehimselfawareofanyrelevantauditinformation
and to establish that the Equiniti Group’s auditors 
areawareofthatinformation.

DIRECTORS’ RESPONSIBILITIES 

The Directors are responsible for preparing the 
annualreportandthefinancialstatementsin
accordancewithapplicablelawandregulations.

CompanylawrequirestheDirectorstoprepare
financialstatementsforeachfinancialyear.Under
thatlawtheDirectorshavepreparedtheGroupand
parentcompanyfinancialstatementsinaccordance
withInternationalFinancialReportingStandards
(“IFRSs”) as adopted by the European Union. 

Undercompanylawthedirectorsmustnotapprove
thefinancialstatementsunlesstheyaresatisfiedthat
theygiveatrueandfairviewofthestateofaffairs
oftheGroupandthecompanyandoftheprofitor
loss of the Group for that period. In preparing these 
financialstatements,theDirectorsarerequiredto:

•   select suitable accounting policies and then  

apply them consistently; 

•   make judgements and accounting estimates that 

are reasonable and prudent; 

•  statewhetherapplicableIFRSsasadoptedby
the European Union and IFRSs as issued by 
the International Accounting Standards Board 
(“IASB”),havebeenfollowed,subjecttoany
materialdeparturesdisclosedandexplainedin
thefinancialstatements;

•  preparethefinancialstatementsonthegoing
concern basis unless it is inappropriate to 
presumethatthecompanywillcontinuein
business. 

The Directors are responsible for keeping adequate 
accountingrecordsthataresufficienttoshowand
explainthecompany’stransactionsanddisclose
withreasonableaccuracyatanytimethefinancial
position of the company and the Group and 
enablethemtoensurethatthefinancialstatements
complywiththeCompaniesAct2006and,as
regardstheGroupfinancialstatements,Article4
of IAS Regulation. They are also responsible for 
safeguarding the assets of the company and the 
Group and hence for taking reasonable steps  
for the prevention and detection of fraud and  
other irregularities. 

The Directors are responsible for the maintenance 
andintegrityofthecompany’swebsite.Legislation
in the United Kingdom governing the preparation 
anddisseminationoffinancialstatementsmaydiffer
from legislation in other jurisdictions. 

By order of the Board

Guy Wakeley 
Chief Executive 
25 March 2015

Registered Number: 07090427

Future 
developments 
are discussed 
in the Strategic 
Report on  
page 22.

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67

 
 
 
 
 
 
 
 
INDEPENDENT AUDITORS’ REPORT 
TO THE MEMBERS OF EQUINITI 
GROUP LIMITED

REPORT ON THE GROUP FINANCIAL 
STATEMENTS

Our opinion

OPINION ON OTHER MATTER 
PRESCRIBED BY THE COMPANIES  
ACT 2006

In our opinion, Equiniti Group Limited’s group 
financialstatements(the“financialstatements”):

•  giveatrueandfairviewofthestateofthegroup’s
affairs as at 31 December 2014 and of its loss and 
cashflowsfortheyearthenended;

•   have been properly prepared in accordance 

withInternationalFinancialReportingStandards
(“IFRSs”) as adopted by the European Union; and

•  havebeenpreparedinaccordancewiththe
requirements of the Companies Act 2006.

What we have audited

Equiniti Group Limited’s financial statements 
comprise:
•  theconsolidatedstatementoffinancialposition 

as at 31 December 2014;

•   the consolidated statement of comprehensive 

income for the year then ended;

•  theconsolidatedstatementofcashflows 

for the year then ended;

•   the consolidated statement of changes in  

equity for the year then ended; and

•  thenotestothefinancialstatements,which
includeasummaryofsignificantaccounting
policiesandotherexplanatoryinformation.

Thefinancialreportingframeworkthathas
beenappliedinthepreparationofthefinancial
statementsisapplicablelawandIFRSsasadopted
by the European Union.

Inapplyingthefinancialreportingframework,
the directors have made a number of subjective 
judgements,forexampleinrespectofsignificant
accounting estimates. In making such estimates, 
they have made assumptions and considered  
future events.

In our opinion, the information given in the Strategic 
ReportandtheDirectors’Reportforthefinancial
yearforwhichthefinancialstatementsareprepared
isconsistentwiththefinancialstatements.

OTHER MATTERS ON WHICH WE ARE 
REQUIRED TO REPORT BY EXCEPTION

Adequacy of information and explanations received

UndertheCompaniesAct2006wearerequiredto
reporttoyouif,inouropinion,wehavenotreceived
alltheinformationandexplanationswerequirefor
ouraudit.Wehavenoexceptionstoreportarising
from this responsibility. 

Directors’ remuneration

UndertheCompaniesAct2006wearerequiredto
report to you if, in our opinion, certain disclosures 
ofdirectors’remunerationspecifiedbylawarenot
made.Wehavenoexceptionstoreportarisingfrom
this responsibility. 

RESPONSIBILITIES FOR THE FINANCIAL 
STATEMENTS AND THE AUDIT

Our responsibilities and those of the directors

AsexplainedmorefullyintheDirectors’
Responsibilities set out on page 67, the directors 
areresponsibleforthepreparationofthefinancial
statementsandforbeingsatisfiedthattheygivea
trueandfairview.

Ourresponsibilityistoauditandexpressanopinion
onthefinancialstatementsinaccordancewith
applicablelawandInternationalStandardson
Auditing (UK and Ireland) (“ISAs (UK & Ireland)”). 
Thosestandardsrequireustocomplywiththe
Auditing Practices Board’s Ethical Standards  
for Auditors.

68

OTHER MATTER

We have reported separately on the company 
financialstatementsofEquinitiGroupLimited’s 
for the year ended 31 December 2014.

Graham Lambert (Senior Statutory Auditor) for  
andonbehalfofPricewaterhouseCoopersLLP 
Chartered Accountants and Statutory Auditors

Gatwick

March 2015

This report, including the opinions, has been 
prepared for and only for the company’s members 
asabodyinaccordancewithChapter3ofPart16 
of the Companies Act 2006 and for no other 
purpose. We do not, in giving these opinions, 
accept or assume responsibility for any other 
purposeortoanyotherpersontowhomthisreport
isshownorintowhosehandsitmaycomesave
whereexpresslyagreedbyourpriorconsentin
writing.

What an audit of financial statements involves

WeconductedourauditinaccordancewithISAs
(UK & Ireland). An audit involves obtaining evidence 
abouttheamountsanddisclosuresinthefinancial
statementssufficienttogivereasonableassurance
thatthefinancialstatementsarefreefrommaterial
misstatement,whethercausedbyfraudorerror. 
This includes an assessment of: 

•  whethertheaccountingpoliciesareappropriate
to the group’s circumstances and have been 
consistently applied and adequately disclosed; 

•  thereasonablenessofsignificantaccounting

estimates made by the directors; and 

•  theoverallpresentationofthefinancial

statements. 

Weprimarilyfocusourworkintheseareasby
assessing the directors’ judgements against 
availableevidence,formingourownjudgements,
andevaluatingthedisclosuresinthefinancial
statements.

Wetestandexamineinformation,usingsampling
andotherauditingtechniques,totheextentwe
consider necessary to provide a reasonable basis  
forustodrawconclusions.Weobtainauditevidence
through testing the effectiveness of controls, 
substantive procedures or a combination of both. 

Inaddition,wereadallthefinancialandnon-
financialinformationintheAnnualReportto
identifymaterialinconsistencieswiththeaudited
financialstatementsandtoidentifyanyinformation
that is apparently materially incorrect based on, 
ormateriallyinconsistentwith,theknowledge
acquired by us in the course of performing the 
audit.Ifwebecomeawareofanyapparentmaterial
misstatementsorinconsistenciesweconsiderthe
implications for our report.

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Making complex things simpleSECTION 02Equiniti Annual Report 2014 
70

i

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03 FINANCIAL 
STATEMENTS

S
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71

 
 
 
 
 
 
 
 
EQUINITI GROUP LIMITED

CONSOLIDATED INCOME STATEMENT FOR 
THE YEAR ENDED 31 DECEMBER 2014

CONTINUING OPERATIONS

Revenue

Operating costs before exceptional costs, depreciation  
and amortisation

Earnings before interest, tax, depreciation  
and amortisation (EBITDA) prior to exceptional items

Operating costs – exceptional items

Earnings before interest, tax, depreciation  
and amortisation (EBITDA)

Depreciation of property, plant and equipment

Amortisation of intangible assets

Total operating costs

Profit from operating activities

Finance income

Finance costs before exceptional items

Finance costs – exceptional items

Net finance costs

Gain on disposal of associates

Share of profit of associates

Loss before income tax

Income tax credit

Loss for the year from continuing operations

DISCONTINUED OPERATIONS

Profit for the year from discontinued operations  
(attributable to owners of the parent)

Loss for the year

Loss attributable to:

– Owners of the parent

– Non-controlling interests

The notes on pages 78 to 123 form part of these financial statements.

7272

Note

5,7

7

6

7

14

15

8

11

11

11

12

12

13

22

2014 
£m

292.3

(222.3)

70.0

(7.7)

62.3

(3.8)

(36.9)

2013 
£m

274.7

(198.4)

76.3

(25.0)

51.3

(4.0)

(32.5)

(270.7)

(259.9)

21.6

0.6

(72.4)

–

(71.8)

9.8

1.7

(38.7)

1.7

(37.0)

–

(37.0)

(39.1)

2.1

(37.0)

14.8

1.0

(66.7)

(12.4)

(78.1)

–

1.6

(61.7)

4.3

(57.4)

3.7

(53.7)

(53.7)

–

(53.7)

    
CONSOLIDATED STATEMENT OF 
COMPREHENSIVE INCOME FOR THE YEAR 
ENDED 31 DECEMBER 2014

Note

Loss for the year

Other comprehensive income

Items that may be subsequently reclassified to profit or loss

Fair value movement through hedging reserve

Share of other comprehensive income of associates

Items that will not be reclassified to profit or loss

Defined benefit plan actuarial loss

25

Deferred tax credit on other comprehensive income

Other comprehensive loss for the year

Total comprehensive loss for the year

Loss attributable to:

– Owners of the parent

– Non-controlling interests

The notes on pages 78 to 123 form part of these financial statements.

2014 
£m

(37.0)

1.5

–

1.5

(5.8)

1.0

(4.8)

(3.3)

(40.3)

(42.4)

2.1

(40.3)

2013 
£m

(53.7)

1.7

(0.2)

1.5

(3.8)

0.8

(3.0)

(1.5)

(55.2)

(29.5)

–

(29.5)

73

Equiniti Annual Report 2014Making complex things simpleSECTION 03FINANCIAL STATEMENTSCONSOLIDATED STATEMENT OF FINANCIAL 
POSITION AS AT 31 DECEMBER 2014

ASSETS

Non-current assets

Property, plant and equipment

Intangible assets

Investments in associates

Other financial assets

CURRENT ASSETS

Trade and other receivables

Agency broker

Other financial assets

Cash and cash equivalents

Total assets

EQUITY AND LIABILITIES

Equity attributable to owners of the parent

Share capital

Share premium

Hedging reserve

Accumulated deficit

Non-controlling interest

Total equity

LIABILITIES

Non-current liabilities

Interest-bearing loans and borrowings

Deferred consideration

Employee benefits

Provisions for other liabilities and charges

Other financial liabilities

Deferred income tax liabilities

7474

Note

14

15

12

17

20

17

21

27

27

23

25

26

18

19

2014  
£m

12.6

681.4

–

11.0

705.0

64.7

19.5

0.2

30.1

114.5

819.5

5.0

3.5

(0.2)

(234.7)

(226.4)

17.7

(208.7)

901.5

4.0

15.5

5.8

0.3

7.7

934.8

2013  
£m

10.7

605.7

14.3

6.1

636.8

56.7

8.2

1.6

15.4

81.9

718.7

5.0

3.5

(1.7)

(190.8)

(184.0)

–

(184.0)

816.3

–

10.1

7.0

0.6

3.5

837.5

CURRENT LIABILITIES

Trade and other payables

Agency broker

Employee benefits

Income tax payable

Provisions for other liabilities and charges

Other financial liabilities

Total liabilities

Total equity and liabilities

Note

24

25

26

18

2014 
£m

68.5

19.5

0.4

0.8

3.4

0.8

93.4

1,028.2

819.5

2013 
£m

49.0

8.2

0.4

–

3.9

3.7

65.2

902.7

718.7

The notes on pages 78 to 123 form part of these financial statements.

The financial statements on pages 72 to 123 were approved by the Board of directors on and were signed on its behalf by:

G Wakeley
Chief Executive

75

Equiniti Annual Report 2014Making complex things simpleSECTION 03FINANCIAL STATEMENTSCONSOLIDATED STATEMENT OF CHANGES 
IN EQUITY FOR THE YEAR ENDED 31 
DECEMBER 2014

Share capital 
£m

Share premium 
£m

Hedging 
reserve
£m

Accumulated
deficit
£m

Non- 
controlling
interest  
£m

Balance at 1 January 2013

5.0

3.5

(3.4)

(133.9)

Comprehensive income

Loss for the year per the 
statement of
comprehensive income

Other comprehensive income

Changes in fair value of cash flow 
hedges

Share of other commprehensive 
income of associates

Actuarial losses on defined 
benefit pension plans

Deferred tax on defined benefit 
pension plans

Total comprehensive income

Balance at 31 December 2013

Balance at 1 January 2014

Comprehensive income

(Loss) / profit for the year per the
statement of comprehensive 
income

Other comprehensive income

Changes in fair value of cash flow 
hedges

Actuarial losses on defined 
benefit pension plans

Deferred tax on defined benefit 
pension plans

Total comprehensive income

Non-controlling interest arising 
on business combination

Transactions with non-controlling 
interests

Transaction with owners

–

–

–

–

–

5.0

5.0

–

–

–

–

–

–

–

–

–

–

–

–

–

3.5

3.5

–

–

–

–

–

–

–

–

–

(53.7)

1.7

–

–

1.7

(1.7)

(1.7)

–

1.5

–

–

1.5

–

–

–

–

(0.2)

(3.8)

0.8

(56.9)

(190.8)

190.8

(39.1)

–

(5.8)

1.0

(43.9)

–

–

–

Total
equity
£m

(128.8)

(53.7)

1.7

(0.2)

(3.8)

0.8

(55.2)

(184.0)

(184.0)

–

–

–

–

–

–

–

–

2.1

(37.0)

–

–

–

2.1

16.3

(0.7)

15.6

1.5

(5.8)

1.0

(40.3)

16.3

(0.7)

15.6

Balance at 31 December 2014

5.0

3.5

(0.2)

(234.7)

17.7

(208.7)

The notes on pages 78 to 123 form part of these financial statements.

7676

Note

33

4

12

CONSOLIDATED STATEMENT OF CASH 
FLOWS FOR THE YEAR ENDED 31 
DECEMBER 2014

CASH FLOWS FROM OPERATING ACTIVITIES

Cash generated from operations

Net cash inflow from operating activities

CASH FLOWS FROM INVESTING ACTIVITIES

Interest received

Dividends from investment

Dividends from associate

Business acquisitions net of cash acquired

Proceeds from disposal of a business

Acquisition of an associate

Payment relating to prior year acquisition

Acquisition of property, plant and equipment

Acquisition of software

Net cash (outflow)/inflow from investing activities

CASH FLOWS FROM FINANCING ACTIVITIES

Repayment of loans

Increase in borrowings

Payment of finance lease liabilities

Interest paid

Loan fees paid and other finance costs

Refinancing fees paid

Net cash inflow/(outflow) from financing activities

Net increase / (decrease) in cash and cash equivalents

Cash and cash equivalents at 1 January

Cash and cash equivalents at 31 December

The notes on pages 78 to 123 form part of these financial statements.

2014  
£m

51.2

51.2

0.2

0.4

1.7

(30.3)

1.5

(2.5)

(0.7)

(3.8)

(17.0)

(50.5)

–

45.5

(0.3)

(29.3)

(1.9)

–

14.0

14.7

15.4

30.1

2013  
£m

59.6

59.6

0.6

0.4

0.5

(10.9)

74.3

(4.0)

(1.6)

(3.9)

(15.4)

40.0

(530.7)

440.0

–

(30.5)

(5.8)

(15.0)

(142.0)

(42.4)

57.8

15.4

77

Equiniti Annual Report 2014Making complex things simpleSECTION 03FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

1. ACCOUNTING POLICIES

Equiniti Group Limited (the “Company”) is a 
limited company incorporated and domiciled in 
the UK. The principal activity of the Company is 
that of a holding company. The registered office 
is Sutherland House, Russell Way, Crawley, West 
Sussex, RH10 1UH. The group financial statements 
consolidate those of the Company and its 
subsidiaries (together referred to as the “Group”).
Basis of preparation

These financial statements have been prepared in 
accordance with International Financial Reporting 
Standards as adopted by the European Union (IFRSs 
as adopted by the EU), IFRS – IC Interpretations and 
the Companies Act 2006 applicable to companies 
reporting under IFRS. The consolidated financial 
statements have been prepared under the going 
concern basis.

The preparation of financial statements in conformity 
with IFRSs requires the use of certain critical accounting  
estimates. It also requires management to exercise 
its judgement in the process of applying the Group’s 
accounting policies. The areas involving a higher 
degree of judgement or complexity, or areas where  
assumptions and estimates are significant to the 
financial statements, are disclosed at the end of  
this section.

Accounting policies have been consistently applied 
and disclosed in the financial statements.

Measurement convention

The financial statements are prepared on the 
historical cost basis except that liabilities for cash-
settled share based payment arrangements and 
hedging agreements are stated at their fair value.

Basis of consolidation

Subsidiaries are all entities (including special 
purpose entities) over which the Group has the 
power to govern the financial and operating policies 
generally accompanying a shareholding of more 
than one half of the voting rights. The existence and 
effect of potential voting rights that are currently 
exercisable or convertible are considered when 
assessing whether the Group controls another entity. 
Subsidiaries are fully consolidated from the date on 
which control is transferred to the Group. They are 
deconsolidated from the date that control ceases.

Going Concern

The Group refinanced its bank facilities in June 
2013 following the sale of Xafinity Consulting 
Limited for £74.3m, issuing £440m of fixed and 
floating rate notes repayable in 2018. This removed 
all maintenance covenants and extended the 
repayment date on the Group’s debt. The Group  
also raised a £75m revolving credit facility of which 
£45.5m has been drawn at the year end date.

Whilst a total comprehensive loss of £40.3m arose 
increasing net liabilities to £208.7m during the course 
of the year, the Group traded strongly, generating 
£51.2m of cash inflow from operating activities in the 
year. This current level of cash generation, combined 
with the three year business plan assessment provides  
the Directors with the comfort and expectation that 
the Group will be able to meet all of its commitments 
as they fall due both during the year and in the three 
year business plan and, as such, allow the financial 
statements to be presented on a going concern basis.

The Directors are satisfied that the Group has 
adequate resources to continue in operational 
existence for the foreseeable future. For this reason, 
the going concern basis has been adopted in 
preparing the financial statements.

Classification of financial instruments issued 
by the Group

Under IAS 32, financial instruments issued by the 
Group are treated as equity only to the extent that 
they meet the following two conditions:

(a)  they include no contractual obligations upon the 
Group to deliver cash or other financial assets or 
to exchange financial assets or financial liabilities 
with another party under conditions that are 
potentially unfavourable to the Group; and

(b)  where the instrument will or may be settled in the 
Group’s own equity instruments, it is either a non-
derivative that includes no obligation to deliver 
a variable number of the Group’s own equity 
instruments or is a derivative that will be settled 
by the Group’s exchanging a fixed amount of cash 
or other financial assets for a fixed number of its 
own equity instruments.

To the extent that this definition is not met, the 
proceeds of issue are classified as a financial liability.

Finance payments associated with financial liabilities 
are dealt with as part of finance expenses. Finance 
payments associated with financial instruments that 
are classified in equity are treated as distributions 
and are recorded directly in equity.

78

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

Derivative financial instruments and hedging

Property, plant and equipment

Derivative financial instruments
Derivative financial instruments are recognised at 
fair value. The gain or loss on remeasurement to 
fair value is recognised immediately in profit or 
loss. However, where derivatives qualify for hedge 
accounting, recognition of any resultant gain or loss 
depends on the nature of the item being hedged 
(see below).

The fair value of interest rate swaps is the estimated 
amount that the Group would receive or pay to 
terminate the instruments at the statement of 
financial position date, taking into account current 
interest rates and the current creditworthiness of the 
swap counterparties.

Third party valuations are used to fair value the 
Group derivatives. The valuation techniques use 
inputs such as interest rate yield curves and currency 
prices/yields, volatilities of underlying instruments 
and correlations between inputs.

Cash flow hedges
The effective portion of changes in the fair value of 
derivatives that are designated and qualify as cash 
flow hedges is recognised in other comprehensive 
income. The gain or loss relating to the ineffective 
portion is recognised immediately in the statement 
of comprehensive income within finance costs.

Amounts accumulated in equity are reclassified to 
profit or loss in the periods when the hedged item 
affects profit or loss (for example, when the forecast 
sale that is hedged takes place). The gain or loss 
relating to the effective portion of interest rate swaps 
hedging variable rate borrowings is recognised 
in the statement of comprehensive income within 
finance costs. When a hedging instrument expires or 
is sold, or when a hedge no longer meets the criteria 
for hedge accounting, any cumulative gain or loss 
existing in equity at that time remains in equity until 
the hedged item occurs.

Investments in subsidiaries

Investments in subsidiaries are carried at cost less 
any provisions for impairment.

Property, plant and equipment are stated at cost 
less accumulated depreciation and impairment 
losses. For items acquired as part of a business 
combination, cost comprises the deemed fair 
value of those items at the date of acquisition. 
Depreciation on those items is charged over their 
estimated remaining useful lives from that date.

Depreciation is charged to the statement of 
comprehensive income on a straight-line basis 
over the estimated useful lives of each part of an 
item of property, plant and equipment. Land is 
not depreciated. The estimated useful lives are as 
follows:

•  Leasehold improvements 

2 – 50 years

•  Office equipment 

•  Fixtures and fittings 

3 – 10 years

3 – 20 years

Intangible assets and goodwill

IFRS 3 (revised), ‘Business combinations’ is effective 
prospectively to business combinations for which the 
acquisition date is on or after the beginning of the 
first annual reporting period beginning on or after  
1 July 2009. The revised standard continues to apply 
the acquisition method to business combinations 
but with some significant changes compared with 
IFRS 3. For example, all payments to purchase a 
business are recorded at fair value at the acquisition 
date, with contingent payments classified as debt 
subsequently re-measured through the statement 
of comprehensive income. There is a choice on an 
acquisition-by acquisition basis to measure the non-
controlling interest in the acquiree either at fair value 
or at the non-controlling interest’s proportionate 
share of the acquiree’s net assets. All acquisition-
related costs are expensed.

Goodwill represents amounts arising on acquisition, 
being the difference between the cost of the 
acquisition and the net fair value of the identifiable 
assets and liabilities acquired. Identifiable intangibles  
are those which can be sold separately or which 
arise from legal rights regardless of whether those 
rights are separable.

When there is a step acquisition, moving an investment  
in an associate to a subsidiary, the cost of investment 
is made up of the fair value of the investment of 
associate plus the price paid for any additional 
shareholding.

Goodwill is stated at cost less any accumulated 
impairment losses. Goodwill is allocated to cash-
generating units for the purposes of impairment 
testing and is not amortised. It is tested annually  
for impairment.

Other intangible assets that are acquired by 
the Group are stated at cost less accumulated 
amortisation and impairment losses.

79

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

1.  ACCOUNTING POLICIES (CONTINUED)

Software is valued based on replacement costs 
valuations where identifiable or where this has not 
been ascertainable, using relief from royalty valuation 
over the estimated useful life.

Customer relationships are valued based on the net 
present value of the excess earnings generated by 
the revenue streams over their estimated useful lives.

Order books are valued based on expected revenue 
generation and Brand valuation is based on net 
present value of estimated royalty returns.

Costs associated with maintaining computer 
software programmes are recognised as an expense 
as incurred. Development costs that are directly 
attributable to the design and testing of identifiable 
and unique software products controlled by the 
group are recognised as intangible assets when the 
following criteria are met:

•   it is technically feasible to complete the software 

product so that it will be available for use;

•   management intends to complete the software 

product and use or sell it;

•   there is an ability to use or sell the software product;
•   it can be demonstrated how the software product 
will generate probable future economic benefits;
•   adequate technical, financial and other resources 
to complete the development and to use or sell 
the software  product are available; and

•   the expenditure attributable to the software 
product during its development can be  
reliably measured.

Directly attributable costs that are capitalised as 
part of the software product include the software 
development employee costs and an appropriate 
portion of relevant overheads. Other development 
expenditures that do not meet these criteria are 
recognised as an expense as incurred. Development 
costs previously recognised as an expense are not 
recognised as an asset in a subsequent period.

Amortisation is charged to the statement of 
comprehensive income on a straight-line basis over 
the estimated useful lives of intangible assets. Other 
intangible assets are amortised from the date they 
are available for use. The estimated useful lives are 
as follows:

•  Shareholder registration system   15 years
•  Other software  
•  Customer relationships  
•  Brands  

3 – 10 years

4 – 20 years

5 – 10 years

Impairment of non-financial assets

Assets that have an indefinite useful life, for example 
goodwill or intangible assets not ready for use, are  
not subject to amortisation and are tested annually  
for impairment. Assets that are subject to amortisation  
are reviewed for impairment whenever events or 
changes in circumstances indicate that the carrying 
amount may not be recoverable. An impairment loss 
is recognised for the amount by which the asset’s 
carrying amount exceeds its recoverable amount. 
The recoverable amount is the higher of an asset’s 
fair value less costs to sell and value in use. For 
the purposes of assessing impairment, assets are 
grouped at the lowest levels for which there are 
separately identifiable cash flows (cash-generating 
units). Non-financial assets other than goodwill that 
suffered an impairment are reviewed for possible 
reversal of the impairment at each reporting date.

Other financial assets

Other financial assets include loans and receivables, 
derivatives and investment in shares. Derivatives are 
explained above. Loans and receivables are non-
derivative financial assets with fixed or determinable 
payments, that are not quoted in an active market. 
They are recognised initially at fair value and 
subsequently measured at amortised cost using 
the effective interest method, less provision for 
impairment and are included in non-current assets 
as their maturity is greater than 12 months after the 
end of the reporting period. Investment in shares 
are non-derivative available for sale financial assets 
recognised initially at fair value with any subsequent 
changes in fair value being recognised through 
other comprehensive income. They are included in 
non-current assets as management do not intend to 
dispose of them within 12 months of the end of the 
reporting date.

Trade receivables

Trade receivables are stated initially at fair value 
then measured at amortised cost less provisions 
for impairment. Provisions for impairment are 
recognised when there is objective evidence that 
the Group will not be able to collect all amounts due 
according to the original terms of the receivables. 
The impairment recorded is the difference between 
the carrying value of the receivables and the 
estimated future cash flows discounted where 
appropriate. Any impairment required is recorded 
in the statement of comprehensive income within 
operating costs.

80

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

of, and having maturity dates approximating to the 
terms of the Group’s obligations. The calculation is 
performed by a qualified actuary using the projected 
unit credit method.

When the calculation results in a benefit to the 
Group, the recognised asset is limited to the 
present value of benefits available in the form of any 
future refunds from the plan, reductions in future 
contributions to the plan or on settlement of the 
plan and takes into account the adverse effect of any 
minimum funding requirements.

Actuarial gains and losses arising from experience 
adjustments and changes in actuarial assumptions 
are charged or credited to equity in other 
comprehensive income in the period in which they 
arise. Past-service costs are recognised immediately 
in income.

Short-term benefits
Short-term employee benefit obligations are 
measured on an undiscounted basis and are 
expensed as the related service is provided. A 
provision is recognised for the amount expected 
to be paid under short-term cash bonus or profit-
sharing plans if the Group has a present legal or 
constructive obligation to pay this amount as a result 
of past service provided by the employee and the 
obligation can be estimated reliably.

Share-based payment transactions
The fair value of the amount payable to employees 
in respect of share appreciation rights, which are 
settled in cash, is recognised as an expense, with a 
corresponding increase in liabilities, over the period 
in which the employees become unconditionally 
entitled to payment. The liability is remeasured 
at each reporting date and at settlement date. 
Any changes in the fair value of the liability are 
recognised as personnel expense in statement of 
comprehensive income.

Cash and cash equivalents

Cash and cash equivalents comprise cash balances 
and call deposits. Bank overdrafts that are repayable 
on demand and form an integral part of the Group’s 
cash management are included as a component of 
cash and cash equivalents for the purpose only of 
the statement of financial position and the statement 
of cash flows.

Interest-bearing borrowings

Interest-bearing borrowings are recognised initially 
at fair value less attributable transaction costs. 
Subsequent to initial recognition, interest-bearing 
borrowings are stated at amortised cost with any 
difference between cost and redemption value 
being recognised in the statement of comprehensive 
income over the period of the borrowings on an 
effective interest basis. On borrowings extinguished, 
any difference between the cash paid and the 
carrying value is recognised in the statement of 
comprehensive income.

Trade payables

Trade payables represent liabilities for goods and 
services received by the Group prior to the end of 
the financial year which are unpaid. The amounts 
within trade payables are unsecured.

Agency broker deposits

Where the Company acts as an agency broker for 
retail investors, balances owed by or to the retail 
investor and the market maker are recognised 
within other receivables and other payables until the 
settlement date when these balances are eliminated.

Employee benefits

Defined contribution plans
Obligations for contributions to defined contribution 
pension plans are recognised as an expense in the 
statement of comprehensive income as incurred.

Defined benefit plans
A defined benefit plan is a post-employment benefit 
plan other than a defined contribution plan. The 
Group’s net obligation in respect of defined benefit 
pension plans is calculated by estimating the amount 
of future benefit that employees have earned in 
return for their service in the current and prior 
periods; that benefit is discounted to determine its 
present value, and the fair value of any plan assets (at 
bid price) are deducted. The liability discount rate is 
the yield at the statement of financial position date on 
AA credit rated bonds denominated in the currency 

81

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

1. ACCOUNTING POLICIES (CONTINUED)

losses and payments on account. The statement of 
comprehensive income reflects the proportion of the 
work carried out at the accounting date.

Revenues also comprise fixed periodic administration 
fees, transaction processing fees, fees for managing 
corporate actions, fees for professional and IT 
services and fees earned on the administration of 
client funds and are stated net of value added tax.

Periodic administration fees are recognised evenly 
over the contract period. Transaction based fees 
are recognised at the time of processing the related 
transactions. Revenues from corporate actions are 
recognised in line with the stage of completion and 
fees in relation to administration of client funds are 
recognised as they accrue.

Revenues includes variable margin fee income 
earned on funds under administration of the Group.

Out of pocket expenses recharged to clients are 
recognised in revenue when they are recoverable 
from the client, net of the related expense.

Segment reporting

Operating segments are reported in a manner 
consistent with the internal reporting provided 
to the chief operating decision-maker. The chief 
operating decision-maker, who is responsible for 
allocating resources and assessing performance of 
the operating segments, has been identified as the 
Group’s chief executive officer.

Government grants

Grants that compensate the Group for expenses 
incurred are recognised in profit or loss in the 
statement of comprehensive income in the same 
periods in which the expenses are recognised. 
Grants relating to employment are recognised in 
profit and loss in the statement of comprehensive 
income as they are earned. Grants relating to 
intangible assets are netted against the related 
expenditure prior to capitalisation and amortisation 
over the useful life of the asset.

Provisions

A provision is recognised in the statement of 
financial position when the Group has a present 
legal or constructive obligation as a result of a past 
event, and it is probable that an outflow of economic 
benefits will be required to settle the obligation. If 
the effect is material, provisions are determined by 
discounting the expected, risk adjusted, future cash 
flows at a pre-tax risk-free rate.

Dilapidations provisions relate to estimated cost 
to put leased premises back to required condition 
expected under the terms of the lease. These include 
provisions for wear and tear along with provisions 
where leasehold improvements have been made that 
would require reinstatement back to original status on 
exit. These are uncertain in timing as leases may be 
terminated early or extended. To the extent that exits 
of premises are expected within 12 months of the end 
of the year they are shown as current.

Share capital

Ordinary shares are classified as equity. Incremental 
costs directly attributable to the issue of new shares 
or options are shown in equity as a deduction, net of 
tax, from the proceeds.

Revenue

Revenue, which excludes value added tax, represents 
the invoiced value of services and software supplied 
and is almost entirely attributable to the United 
Kingdom. The Group is one of the largest providers 
of outsourced financial services in the UK, covering 
pension administration, pensions payroll, annuity 
services, complaints handling and resourcing services.  
Professional services revenue is recognised  
when earned.

Sales of software licences are recognised when 
goods and licences are delivered. Technical support 
revenues are recognised rateably over the term of 
the maintenance agreement.

Amounts recognised as revenue but not yet billed 
are reflected in the statement of financial position as 
accrued income. Amounts billed in advance of work 
performed are deferred in the statement of financial 
position as deferred income.

In the case of long term contracts, revenue is 
recognised proportionately as the contract is 
performed. Total costs incurred under contracts in 
progress net of amounts transferred to the statement 
of comprehensive income, are stated less foreseeable 

82

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

Expenses

Operating lease payments
Payments made under operating leases are 
recognised in the statement of comprehensive 
income on a straight-line basis over the term of the 
lease. Lease incentives received are recognised 
in the statement of comprehensive income as an 
integral part of the total lease expense.

Exceptional items

Exceptional items are items which due to their size, 
incidence and non-recurring nature have been 
classified separately in order to draw them to the 
attention of the reader of the financial statements 
and, in management’s judgement, to show more 
accurately the underlying profits of the group. 
Such items are included within the statement of 
comprehensive income caption to which they relate, 
and are separately disclosed either in the notes to 
the consolidated financial statements or on the face 
of the consolidated statement of comprehensive 
income. This includes costs in relation to business 
integration / reorganisation as well as potential and 
aborted acquisitions and includes all costs incurred 
against investigated and completed acquisitions.

Net finance costs

Net finance costs comprise interest payable, 
interest receivable on own funds, dividend income 
and foreign exchange gains and losses that are 
recognised in the statement of comprehensive 
income and the interest cost of defined pension 
scheme liabilities net of the expected return on  
plan assets.

Interest income and interest payable is recognised 
in the statement of comprehensive income as 
it accrues, using the effective interest method. 
Dividend income is recognised in the statement of 
comprehensive income on the date the entity’s right 
to receive payment is established.

Taxation

Tax on the loss for the year comprises current and 
deferred tax. Tax is recognised in the statement of 
comprehensive income except to the extent that it 
relates to items recognised directly in equity, in which 
case it is recognised in equity.

Current tax is the expected tax payable on the 
taxable income for the year, using tax rates enacted 
or substantively enacted at the statement of financial 
position date, and any adjustment to tax payable in 
respect of previous years.

Deferred tax is provided on temporary differences 
between the carrying amounts of assets and 
liabilities for financial reporting purposes and 
the amounts used for taxation purposes. The 
following temporary differences are not provided 
for: the initial recognition of goodwill, the initial 
recognition of assets or liabilities that affect neither 
accounting nor taxable profit other than in a business 
combination and differences relating to investments 
in subsidiaries to the extent that they will probably 
not reverse in the foreseeable future. The amount 
of deferred tax provided is based on the expected 
manner of realisation or settlement of the carrying 
amount of assets and liabilities, using tax rates 
enacted or substantively enacted at the statement  
of financial position date.

A deferred tax asset is recognised only to the extent 
that it is probable that future taxable profits will be 
available against which the asset can be utilised.

New standards and interpretations not  
yet adopted

a)  New and amended standards adopted by  

the Group

The following standards have been adopted by 
the Group for the first time for the financial year 
beginning 1 January 2014 and have a material  
impact on the Group:

Amendment to IAS 32, ‘Financial instruments: 
Presentation’ on offsetting financial assets and 
financial liabilities. This amendment clarifies that 
the right of set-off must not be contingent on a 
future event. It must also be legally enforceable for 
all counterparties in the normal course of business, 
as well as in the event of default, insolvency or 
bankruptcy. The amendment also considers 
settlement mechanisms. The amendment did not 
have a significant effect on the group financial 
statements.

Amendments to IAS 36, ‘Impairment of assets’, on 
the recoverable amount disclosures for non-financial 
assets. This amendment removed certain disclosures 
of the recoverable amount of CGUs which had been 
included in IAS 36 by the issue of IFRS 13.

Amendment to IAS 39, ‘Financial instruments: 
Recognition and measurement’ on the novation 
of derivatives and the continuation of hedge 
accounting. This amendment considers legislative 
changes to ‘over-the-counter’ derivatives and the 
establishment of central counterparties. Under IAS 
39 novation of derivatives to central counterparties 
would result in discontinuance of hedge accounting. 

83

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

1. ACCOUNTING POLICIES (CONTINUED)

The amendment provides relief from discontinuing 
hedge accounting when novation of a hedging 
instrument meets specified criteria. The group has 
applied the amendment and there has been no 
significant impact on the group financial statements 
as a result.

Other standards, amendments and interpretations 
which are effective for the financial year beginning 
on 1 January 2014 are not material to the group.

b)  New standards and interpretations not  

yet adopted

A number of new standards and amendments to 
standards and interpretations are effective for annual 
periods beginning after 1 January 2014, and have not 
been applied in preparing these financial statements. 
None of these is expected to have a significant effect 
on the financial statements of the Group, except the 
following set out below:

IFRS 9, ‘Financial instruments’, addresses the 
classification, measurement and recognition 
of financial assets and financial liabilities. The 
complete version of IFRS 9 was issued in July 2014. 
It replaces the guidance in IAS 39 that relates to 
the classification and measurement of financial 
instruments. IFRS 9 retains but simplifies the mixed 
measurement model and establishes three primary 
measurement categories for financial assets: 
amortised cost, fair value through OCI and fair value 
through P&L. The basis of classification depends 
on the entity’s business model and the contractual 
cash flow characteristics of the financial asset. 
Investments in equity instruments are required to be 
measured at fair value through profit or loss with the 
irrevocable option at inception to present changes 
in fair value in OCI not recycling. There is now a 
new expected credit losses model that replaces 
the incurred loss impairment model used in IAS 
39. For financial liabilities there were no changes 
to classification and measurement except for the 
recognition of changes in own credit risk in other 
comprehensive income, for liabilities designated at 
fair value through profit or loss. IFRS 9 relaxes the 
requirements for hedge effectiveness by replacing 
the bright line hedge effectiveness tests. It requires 
an economic relationship between the hedged item 
and hedging instrument and for the ‘hedged ratio’ 
to be the same as the one management actually use 
for risk management purposes. Contemporaneous 
documentation is still required but is different to 
that currently prepared under IAS 39. The standard 
is effective for accounting periods beginning on or 

after 1 January 2018. Early adoption is permitted 
subject to EU endorsement. The Group is yet to 
assess IFRS 9’s full impact.

IFRS 15, ‘Revenue from contracts with customers’ 
deals with revenue recognition and establishes 
principles for reporting useful information to users of 
financial statements about the nature, amount, timing 
and uncertainty of revenue and cash flows arising 
from an entity’s contracts with customers. Revenue 
is recognised when a customer obtains control of a 
good or service and thus has the ability to direct the 
use and obtain the benefits from the good or service. 
The standard replaces IAS 18 ‘Revenue’ and IAS 11 
‘Construction contracts’ and related interpretations. 
The standard is effective for annual periods beginning 
on or after 1 January 2017 and earlier application is 
permitted subject to EU endorsement. The Group is 
assessing the impact of IFRS 15.

There are no other IFRSs or IFRS – IC interpretations 
that are not yet effective that would be expected to 
have a material impact on the Group.

Accounting estimates and judgements

Equity-settled share based payments
Measured as the higher of amount subscribed plus 
the attributable share or the fair value of the business 
on an exit event, over the expected vesting period. 
The valuation at the date of grant and the probability 
of an exit event are therefore key judgements.

The value is based on an estimate of a multiple of 
adjusted EBITDA, based on an equivalent market 
value for a “debt free” private company.

Fair values of intangible assets
Fair values of intangibles have been calculated  
by estimating the net present value of future 
revenues generated by the assets over their 
estimated useful lives.

Third party valuations are used to fair value the 
Group’s derivatives. The valuation techniques use 
inputs such as interest rate yield curves and currency 
prices / yields, volatilities of underlying instruments 
and correlations between inputs.

Exceptional items
Exceptional items are recognised to the extent  
that they meet the definition outlined in the 
accounting policy above. This requires a certain 
amount of judgement that is applied consistently  
by management.

84

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

Provisions
Dilapidations provisions have been made for 
properties which the Group currently lease based 
upon the cost to make good the property in 
accordance with lease terms where applicable, if  
we were to vacate at 31 December 2014 as assessed 
by a chartered surveyor with reference to current 
market rates.

The constructive compliance provision is 
management’s best estimate of the cost of meeting 
the change in requirement of payment systems of 
which the Group is contractually required. The exact 
requirements are uncertain as to the timing and so 
could require additional or less cost.

Provisions for deferred consideration has been made 
in relation to acquisitions the Group has made. There 
are various criteria that need to be satisfied in order 
for a payment to be made, the Group have made 
provisions as appropriate based on the relevant 
accounting standards and management’s best 
estimate of the criteria for settlement being fulfilled.

Provisions for contract costs have been made for 
the exceptional irrecoverable costs associated 
with a complex long-term contract that has been 
terminated by mutual agreement.

Deferred tax
Under IAS 12 “Income taxes” deferred tax assets are 
recognised to the extent that taxable profits will be 
available against which the deductible temporary 
differences can be utilised. As at the year end the 
directors consider that the IAS 12 recognition criteria 
are satisfied.

Pension assumptions
Assumptions used in calculating the net defined 
benefit pension obligation are set out in note 25, 
Employee benefits. The calculation of the defined 
benefit obligation is sensitive to the mortality 
assumptions set out in that note. As the actuarial 
estimates of mortality continue to be refined, an 
increase of one year in the lives shown in note 25 
is considered possible in the next financial year. 
The effect of this change would be to increase the 
employee benefit liability by £1.8m (2013: £1.5m). 
A 0.5% decrease in the discount rate used would 
increase the employee benefit liability by £5.4m 
(2013: £4.1m).

85

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

2. FINANCIAL RISK MANAGEMENT

finance costs. Intermediary fee revenue is linked to 
Bank Base Rate, whilst both the senior variable loan 
notes and the PIK loan rates are linked to Libor. The 
Group also earns fee income in relation to client and 
shareholder deposits as well as interest income on 
its own deposits.

Exposure to interest rate fluctuations are partly 
managed through the use of interest rate swaps. 
Objectives are established by the board so as to 
seek to reduce the impact of variations in interest 
rates on the group’s profit and cash flow.

A movement in interest rates which negatively 
affects the net finance costs, would have a positive 
effect on revenue, and vice versa.

During the year a significant proportion of the 
group’s bank debt was covered by fixed interest 
rates for varying periods up to three years, achieved 
by way of a financial instrument (interest rate swap). 
The balance of bank debt interest is at current 
market rates.

The group does not engage in holding speculative 
financial instruments or derivatives. Further 
quantitative disclosures are included throughout 
these consolidated financial statements.

The Group has exposure to the following risks from 
its use of financial instruments:

•  credit risk

•  liquidity risk

•  market risk

Risk management policies are established for 
the Equiniti Group Limited group of companies 
(the “Group”) and the Group Audit Committee 
oversees how management monitors compliance 
with these policies and procedures and reviews the 
adequacy of the risk management framework in 
relation to the risks faced by the Group. The Group 
Audit Committee is assisted in its oversight role by 
Internal Audit and Compliance Monitoring. Internal 
Audit and Compliance Monitoring undertakes both 
regular and ad hoc reviews of risk management 
controls and procedures, the results of which are 
reported to the Group Audit Committee.

Credit risk
Credit risk is the risk of financial loss to the Group 
if a customer or counterparty, including brokers, to 
a financial instrument fails to meet its contractual 
obligations, and arises principally from the Group’s 
receivables from customers. 

Due to the nature of the business the majority of 
the trade receivables are with large institutions, 
including many FTSE 350 companies and losses 
have occurred infrequently over previous years.

Liquidity risk
Liquidity risk is the risk that the Group will not be 
able to meet its financial obligations as they fall due. 
The Group’s approach to managing liquidity is to 
ensure, as far as possible, that the Group will have 
sufficient liquidity to meet its liabilities when due, 
under both normal and stressed conditions.

Market risk
Market risk is the risk that changes in market prices 
such as interest rates, foreign exchange rates and 
equity prices will affect the Group’s income or the 
value of its financial instruments.

The Group’s financial instruments are currently in 
sterling, hence foreign exchange movements do not 
have a material effect on the Group’s performance.

The Group does not hold its own position in 
trading securities, being involved only in arranging 
transactions on behalf of its clients.

The Group is exposed to movements in interest 
rate in both its intermediary fee revenue and its net 

86

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

3. CAPITAL RISK MANAGEMENT

The Group is focused on delivering value for its 
shareholders whilst ensuring the Group is able 
to continue effectively as a going concern. Value 
adding opportunities to grow the business are 
continually assessed, although strict and careful 
criteria are applied.

As is common with many other private equity 
portfolio companies, the Group carries a high 
level of net debt to total equity; total capital 
comprises total equity plus net debt, as shown in the 
consolidated statement of financial positions. Net 
debt equates to the total of other interest bearing 
loans, less cash and cash equivalents, as shown in 
the consolidated statement of financial position.

The policies for managing capital are to increase 
shareholder value by maximising profits and cash. 
The policy is to set budgets and forecasts in to the 
short and medium term that the Group ensures are 
achievable. The process for managing capital are 
regular reviews of financial data to ensure that the 
Group is tracking the targets set and to reforecast as 
necessary based on the most up to date information 
whilst checking that future covenant test points are 
met.

The revolving credit facility requires the Group to 
comply with one covenant; the maintenance of a 
minimum level of earnings before interest, taxes, 
depreciation and amortisation. The loan notes 
issued do not contain any maintenance covenants. 

87

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

4. ACQUISITIONS OF BUSINESSES

Pancredit

On 18 March 2014, the Group purchased the entire issued share capital of Pancredit Systems Limited for 
£14.7m, with £12.0m payable in cash on completion and the balance one year later. The company had net 
assets of £2.6m on that date with a cash balance of £2.9m. Since the date of acquisition the company has 
contributed revenue of £4.1m and net profit of £1.3m. If the company had been acquired on 1 January 2014 
it would have contributed an additional £1.1m of revenue and £nil net profit to the Group’s reported results. 
The company sells and supports software to manage unsecured loan administration. The acquisition has 
been funded by drawing on the revolving credit facility.

On acquisition intangible assets have been recognised relating to customer contracts and related 
relationships as well as software with a combined attributable value of £9.0m with a corresponding deferred 
tax liability of £1.8m. The amounts relating to the intangible assets and goodwill are provisional and subject 
to further evaluation and adjustment, in accordance with accounting standards.

Recognised amounts of identifiable assets acquired and liabilities assumed

Property, plant and equipment

Intangible assets

Cash

Trade and other receivables

Trade and other payables

Deferred tax

Net identifiable assets and liabilities

Goodwill on acquisition

Total consideration

Cash acquired

Deferred consideration

Net cash outflow in the period

£m

0.1

9.0

2.9

1.5

(2.0)

(1.7)

9.8

4.9

14.7

(2.9)

(2.7)

9.1

J.P. Morgan’s Corporate Dealing Services

On 1 July 2014, the Group announced the acquisition of the assets of J.P. Morgan’s Corporate Dealing Services 
business. The acquisition completed on 1 September 2014. Consideration of £13.0m was paid on completion 
with £3.0m (discounted to £2.5m at Group’s WACC) payable two years later. Since the date of acquisition the 
business has contributed revenue of £0.8m and net profit of £0.3m. If the business had been acquired on 1 
January 2014 it would have contributed an additional £3.0m of revenue to the Group results. As this was a trade 
and asset acquisition, it is impracticable to calculate the impact on net profit from this acquisition.

On acquisition intangible assets have been recognised relating to customer contracts and related relationships 
with a combined attributable value of £9.8m. The amounts relating to the intangible assets and goodwill are 
provisional and subject to further evaluation and adjustment, in accordance with accounting standards.

Recognised amounts of identifiable assets acquired and liabilities assumed

Intangible assets

Net identifiable assets and liabilities

Goodwill on acquisition

Total consideration

Contingent consideration

Net cash outflow in the period

88

£m

9.8

9.8

5.7

15.5

(2.5)

13.0

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

4. ACQUISITIONS OF BUSINESSES (CONTINUED)

MyCSP Limited

On 29 September 2014, the Group acquired an additional 11% of the share capital of MyCSP Limited 
for £8.0m, £4.0m of which has been deferred until June 2016, increasing the shareholding from 40% to 
51%. The additional shareholding and resulting control of the business has meant that the investment is 
consolidated in the Group’s results as a subsidiary from 30 September 2014, in accordance with IFRS10.

On the date of acquisition, the business had net assets of £16.9m with a cash balance of £13.5m. Since the 
date of acquisition the business has contributed revenue of £11.1m and net profit of £3.8m. If the company 
had been acquired on 1 January 2014 it would have contributed an additional £30.6m of revenue and £4.9m 
net profit to the Group’s reported results.

On acquisition intangible assets have been recognised relating to customer contracts and related 
relationships as well as software with a combined attributable value of £20.2m. The amounts relating to 
the intangible assets and goodwill are provisional and subject to further evaluation and adjustment, in 
accordance with accounting standards.

Recognised amounts of identifiable assets acquired and liabilities assumed

Property, plant and equipment

Software

Intangible assets

Cash

Trade and other receivables

Provisions

Employee benefits asset

Trade and other payables

Deferred tax

Net identifiable assets and liabilities

Non-controlling interest

Goodwill on acquisition

Total consideration

Proceeds from disposal of associate

Net consideration*

Cash acquired

Deferred consideration

Net cash outflow in the period

* Net consideration is the amount payable 
to acquire an additional 11% in MyCSP 
Limited

£m

0.5

5.2

20.2

13.5

15.7

(0.4)

0.2

(17.8)

4.0

33.1

(16.3)

17.8

34.6

(26.6)

8.0

(13.5)

4.0

(9.5)

89

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

4. ACQUISITIONS OF BUSINESSES (CONTINUED)

Invigia Group Limited

On 16 October 2014, the Group purchased the entire issued share capital of Invigia Group Limited and its 
subsidiaries for £24.5m. However, the Group effectively took control of the Invigia Group on  
1 September 2014 and therefore the results have been consolidated from this date. The business had net 
assets of £4.2m on that date with a cash balance of £6.8m. Since the date of acquisition the company and its 
subsidiaries have contributed £2.3m of revenue and £0.7m of net profit. If it had been acquired on 1 January 
2014 it would have contributed an additional £6.4m of revenue and £1.2m net profit to the Group’s reported 
results. The business provides customer complaints and feedback management services. The acquisition has 
been funded by drawing on the revolving credit facility.

On acquisition intangible assets have been recognised relating to customer contracts and related 
relationships as well as software with a combined attributable value of £12.3m with a corresponding 
deferred tax liability of £2.6m. The amounts relating to the intangible assets and goodwill are provisional and 
subject to further evaluation and adjustment, in accordance with accounting standards.

Recognised amounts of identifiable assets acquired and liabilities assumed

Property, plant and equipment

Intangible assets

Cash

Trade and other receivables

Trade and other payables

Deferred tax

Net identifiable assets and liabilities

Goodwill on acquisition

Total consideration

Cash acquired

Net cash inflow in the period

Selftrade

£m

0.3

12.3

6.8

1.6

(4.6)

(2.4)

14.0

10.5

24.5

(6.8)

17.7

On 3 June 2014, the Group announced the intention to acquire the trade and assets of Selftrade, an online 
execution-only stockbroker. The acquisition completed on 23 January 2015. See note 32 for further details.

The value of goodwill on each acquisition reflects the expectation of the ability to generate new streams of 
revenue, expected synergies, future market development and the assembled workforces of the companies 
and businesses acquired.

5. REVENUE
Included in the loss for the year are the following:

Revenue from continuing operations:

Rendering of services

Revenue from discontinued operations

Total revenue

90

2014  
£m

292.3

–

292.3

2013  
£m

274.7

3.2

277.9

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

6. EXCEPTIONAL ITEMS

Included in the loss for year are the following:

Set up costs

Restructuring costs

Acquisition related expenses

Property costs

Gain on investment

Integration project costs

Refinancing costs

Contract costs

Total exceptional costs

2014  
£m

3.0

5.1

2.6

1.9

(4.9)

–

–

–

7.7

2013  
£m

1.2

6.0

0.3

–

–

2.9

10.2

4.4

25.0

Set up costs relate to the establishment of the Indian offshore facility.

Restructuring costs relate to the restructuring of the management team.

Acquisition related expenses represent fees paid to third party advisors and transaction fees in respect 
of acquisitions completed in the period, as well as costs incurred on further potential acquisitions and 
disposals not completed.

Property costs relate to the provision for rent and related expenses on onerous leases.

A gain on investment has been recognised on the revaluation of the Group’s investment in Euroclear plc. 
The shares have been revalued based on the trade price of recent market transactions.

Integration project costs included costs incurred by the Group relating to resources applied in a major 
Group programme of integration activities between Equiniti and Xafinity businesses. These principally 
comprised consulting, property and IT rationalisation and severance costs, together with rationalisation of 
off shore activities.

Refinancing costs were expenses incurred in connection with the Group’s refinancing which completed in 
June 2013. These included incremental staff costs and advisor fees that were not capitalised or treated as 
finance costs.

Contract costs were in relation to a complex long-term contract to provide new services in the UK pensions 
market that was terminated by mutual agreement. A provision had been made for the exceptional 
irrecoverable costs associated with that contract.

91

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

7. OPERATING SEGMENTS

In accordance with IFRS 8 ‘Operating Segments’, an operating segment is defined as a business activity 
whose operating results are reviewed by the chief operating decision maker (‘CODM’) and for which 
discrete information is available. The Group’s CODM is the Board of Directors.

The Group’s operating segments have been identified as Investment Solutions, Intelligent Solutions, 
Pension Solutions, Interest and Central. Central costs principally includes corporate overheads. The EBITDA of 
each segment is reported after charging relevant corporate costs based on the business segments’ usage 
of corporate facilities and services.

2014  
£m

94.9

89.6

101.3

6.5

292.3

2014  
£m

29.3

16.3

21.7

6.5

(3.8)

70.0

2014  
£m

70.0

(7.7)

62.3

(3.8)

(36.9)

(71.8)

9.8

1.7

(38.7)

2013  
£m

107.2

81.5

76.9

9.1

274.7

2013  
£m

40.3

16.4

12.2

9.1

(1.7)

76.3

2013  
£m

76.3

(25.0)

51.3

(4.0)

(32.5)

(78.1)

–

1.6

(61.7)

Revenue

Investment Solutions

Intelligent Solutions

Pensions Solutions

Interest

Pre-Exceptional EBITDA

Investment Solutions

Intelligent Solutions

Pensions Solutions

Interest

Central

Pre-Exceptional EBITDA

Reconciliation to loss before tax and  
discontinued operations

Pre-Exceptional EBITDA

Exceptional items

EBITDA

Depreciation

Amortisation

Finance costs – net

Gain on disposal of associates

Share of profits from associates

Loss before tax and discontinued operations

92

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

7. OPERATING SEGMENTS (CONTINUED)

Segmental assets and liabilities

Investment Solutions

Intelligent Solutions

Pensions Solutions

Central

Total

Other profit and loss disclosures

31 December 2014

Investment Solutions

Intelligent Solutions

Pensions Solutions

Central

Total

31 December 2014

31 December 2013

Assets  
£m

496.0

33.6

79.4

210.5

819.5

Liabilities 
£m

(76.9)

(21.1)

(47.8)

(882.4)

(1,028.2)

Assets  
£m

497.5

14.8

57.1

149.3

718.7

Liabilities 
£m

(33.4)

(6.8)

(32.5)

(830.0)

(902.7)

Depreciation 
and amortisation

Exceptional 
items

Share of profit 
on associates

Capital 
expenditure

£m

3.6

1.6

5.6

29.9

40.7

£m

(8.6)

(0.1)

(2.5)

3.5

(7.7)

£m

–

–

1.7

–

1.7

£m

3.2

2.5

6.9

9.4

22.0

31 December 2013

Depreciation 
and amortisation

Exceptional 
items

Share of profit 
on associates

Capital 
expenditure

Investment Solutions

Intelligent Solutions

Pensions Solutions

Central

Total

£m

1.6

1.2

4.5

29.2

36.5

£m

(4.5)

(0.6)

(5.9)

(14.0)

(25.0)

£m

–

–

1.6

–

1.6

£m

10.6

2.1

6.5

0.4

19.6

93

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

8. SUMMARY RESULTS AND OPERATING COSTS

Included in the loss for year are the following:

Expenses by nature

Employee benefit expense (note 9)

Depreciation and amortisation (notes 14 and 15)

Direct costs

Bought in services

Premises costs

Other general business costs

Exceptional items (note 6)

Total operating costs for continuing operations

Auditors’ remuneration

Audit of the Company and its subsidiaries

Tax services

All other services

2014  
£m

113.4

40.7

54.6

7.7

14.2

32.4

7.7

270.7

2014  
£m

0.4

0.2

0.3

0.9

2013  
£m

98.7

36.5

46.9

12.7

12.3

27.8

25.0

259.9

2013  
£m

0.3

0.3

0.7

1.3

94

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

9. STAFF NUMBERS AND COSTS

The average monthly number of persons employed by the Group (including directors) during the year was 3,289 (2013: 2,736).

By function*

Operations

Administration

Sales and marketing

By business type*

Shareholder Solutions

Intelligent Solutions

Pensions Solutions

Central

Number of employees

2014  

2,799

408

82

3,289

Number of employees

2014  

1,186

388

1.163

552

3,289

2013  

2,396

281

59

2,736

2013  

1,141

367

1,043

185

2,736

Within the central segment 314 employees (2013: 90 employees) are employed in India. 550 employees have joined the Group 
by way of acqusitions.

*  The number of colleagues quoted in the Strategic Report section of the annual report are the number of employees as at 31 
December 2014, as stated, the figures above are the monthly average. 

The aggregate payroll costs of these persons were as follows:

Wages and salaries

Social security costs

Other pension costs

2014  
£m

98.9

9.1

5.4

113.4

2013  
£m

85.2

8.8

4.7

98.7

10. DIRECTORS’ REMUNERATION

The following costs are either paid by the subsidiary Equiniti Limited, Equiniti Holdings Limited or Equiniti Services Limited;

Directors’ emoluments  
(including compensation for loss of office)

Company contributions to money purchase  
pension plans

2014  
£m

1.6

–

2013  
£m

4.0

0.1

Retirement benefits are accrued under money purchase schemes to 1 of the directors (2013: 2 of the directors).

The emoluments of the highest paid director was £0.6m (2013: £2.2m). Company contributions to defined contribution pension 
schemes for the highest paid director amounted to £nil (2013: £0.1m).

95

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTS 
NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

11. FINANCE INCOME AND COSTS

Interest income

Dividend income

Finance income

Amortised fees

Other fees and interest

Interest cost on loans from related parties

Interest cost on senior secured loan notes

Interest cost on revolving credit facility

Interest cost on senior secured borrowings

Interest cost on payment in kind (“PIK”) loan

Interest on preference shares classified as liabilities

Finance cost relating to pension scheme

Unwinding of discounted amount in provisions

Cost of interest rate swap against financial liabilities

Finance costs – ordinary

Exceptional finance costs

Write off of unamortised fees of previous finance 
arrangement

Other fees and interest

Interest cost on senior secured borrowings

Finance costs – exceptional

Finance costs – total

2014  
£m

2013  
£m

0.2

0.4

0.6

2.9

1.1

5.6

29.9

0.8

–

15.4

15.1

0.5

0.4

0.7

72.4

–

–

–

–

72.4

0.6

0.4

1.0

3.1

0.8

5.2

16.4

–

10.3

13.3

14.0

0.2

0.4

3.0

66.7

6.6

5.3

0.5

12.4

79.1

Exceptional finance costs were expenses incurred in connection with the Group’s refinancing exercise that completed in June 
2013. The charge for the prior year included the write off of unamortised fees under the previous finance arrangement plus 
noncapitalised fees and interest associated with the set up of the new finance arrangement.

96

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

12. INVESTMENTS IN ASSOCIATES

At 1 January

Additions

Share of profit

Other comprehensive income

Dividend received

Deemed disposal of associate

At 31 December

2014  
£m

14.3

2.5

1.7

–

(17.7)

(16.8)

–

2013  
£m

9.4

4.0

1.6

1.6

(0.5)

–

14.3

Associate investments are initially recorded at cost which is the fair value of the consideration paid.

On 29 September 2014, the Group increased its investment in MyCSP Limited from 40% to 51%. In accordance with IFRS10 
MyCSP Limited is now consolidated as a subsidary and the investment in associate has been treated as a disposal, creating a 
non-cash accounting gain of £9.8m.

97

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

13. INCOME TAX CREDIT

Recognised in the statement of comprehensive income

Current tax charge for the Group

Current year

Prior year

Deferred tax credit

Origination and reversal of temporary differences

Adjustment for prior years

Total income tax credit

Represented by:

Continuing operations per the statement of comprehensive income

Reconciliation of effective tax rate

Loss for the year

Total tax credit

Loss excluding taxation

Tax using the UK corporation tax rate of 21.5% (2013: 23.25%)

Non-deductible expenses

Non taxable income

Unrecognised tax assets

Adjustment for prior years

Effect of tax rate change

Total income tax credit

2014  
£m

1.0

0.1

(0.3)

(2.5)

(1.7)

(1.7)

(1.7)

2014  
£m

(37.0)

(1.7)

(38.7)

(8.3)

4.8

(3.8)

8.1

(2.5)

–

(1.7)

2013  
£m

–

–

(0.4)

(0.3)

(4.3)

(4.3)

(4.3)

2013  
£m

(53.7)

(4.3)

(58.0)

(13.5)

2.0

–

8.1

(0.3)

(0.6)

(4.3)

The standard rate of corporation tax in the UK changed from 23% to 21% with effect from 1 April 2014. Accordingly the Group’s profits for this 
accounting year are taxed at an effective rate of 21.5%.

98

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

14. PROPERTY, PLANT AND EQUIPMENT

Leasehold
improvements 
£m

Office
equipment 
£m

Fixtures &
fittings 
£m

Cost

Balance at 1 January 2013

Acquisition of business

Additions

Balance at 31 December 2013

Balance at 1 January 2014

Acquisition of business

Additions

Disposals

Balance at 31 December 2014

Accumulated depreciation

Balance at 1 January 2013

Depreciation charge for the year

Balance at 31 December 2013

Balance at 1 January 2014

Depreciation charge for the year

Disposals

Balance at 31 December 2014

Net book value

Balance at 31 December 2013

Balance at 31 December 2014

5.1

–

0.3

5.4

5.4

0.2

0.5

–

6.1

2.3

0.6

2.9

2.9

0.8

–

3.7

2.5

2.4

18.0

–

3.4

21.4

21.4

0.2

4.1

(3.6)

22.1

12.5

2.8

15.3

15.3

2.6

(3.6)

14.3

6.2

7.8

4.2

0.1

0.2

4.5

4.5

0.5

0.2

(0.4)

4.8

1.8

0.6

2.4

2.4

0.4

(0.4)

2.4

2.1

2.4

Total 

£m

27.3

0.1

3.9

31.3

31.3

0.9

4.8

(4.0)

33.0

16.6

4.0

20.6

20.6

3.8

(4.0)

20.4

10.8

12.6

Included within office equipment are assets held under finance lease with a cost of £1.8m (2013: £1.8m). As at the year end these 
assets had a net book value of £0.7m (2013: £1.0m).

99

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

15. INTANGIBLE ASSETS

Goodwill

Software
development 

Cost
Balance at 1 January 2013
Acquisition of business
Additions
Balance at 31 December 2013

Balance at 1 January 2014
Acquisition of business
Additions

Balance at 31 December 2014

Accumulated depreciation
Balance at 1 January 2013
Amortisation for the year
Balance at 31 December 2013

Balance at 1 January 2014
Amortisation for the year

Balance at 31 December 2014

Net book value
Balance at 31 December 2013

Balance at 31 December 2014

£m

354.8
8.2
–
363.0

363.0
38.9
–

401.9

–
–
–

–
–

–

363.0

401.9

£m

127.6
–
15.7
143.3

143.3
16.1
17.2

176.6

49.7
14.7
64.4

64.4
16.0

80.4

78.9

96.2

Other 
intangible 
assets 
£m

253.2
2.6
–
255.8

255.8
40.4
–

296.2

74.2
17.8
92.0

92.0
20.9

112.9

163.8

183.3

Total 

£m

735.6
10.8
15.7
762.1

762.1
95.4
17.2
874.7

123.9
32.5
156.4

156.4
36.9
193.3

605.7

681.4

Other intangible assets relates to the fair value of assets acquired including customer relationships and brands. 
The amortisation charge is shown as a separate line item in the statement of comprehensive income.

Impairment testing

Goodwill initially arose on the acquisition of the Lloyds TSB Registrars business and subsequent equity and 
trade and asset acquisitions in prior years. For goodwill on current year acquisitions, see note 4. Goodwill is 
tested annually for impairment, the recoverable amount of cash-generating units for the above periods has been 
determined in accordance with IAS 36 “Intangible assets”. This is determined by assessing the present value of 
net cash flows generated by the business over the period over which the management expects to benefit from 
the acquired business.

The recoverable amounts of the cash generating units (“CGUs”) are determined from value in use 
calculations. The key assumptions for the value in use calculations are those regarding discount rates and 
growth rates. The Group derives cash flows from its most recent business plans over a three year period. The 
projected cash flows are discounted using a weighted average cost of capital, reflecting current market 
assessments on debt/equity ratios of similar businesses and risks specific in the CGUs. The outcome of the 
impairment assessment has been that the directors do not consider that the goodwill has been impaired, 
given that the fair value less costs to sell is greater than the carrying value of goodwill.

Period on which management approved forecasts are based

3 years

Growth rate applied beyond approved forecast period

Discount rate pre tax

3.0%

9.0%

2014

2013

3 years

3.0%

9.0%

In the opinion of the Directors there are no reasonably possible changes to key assumptions which would 
cause the carrying value to exceed the recoverable amounts.

100

 
NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

16. INVESTMENTS IN SUBSIDIARIES

The directors consider the value of the investments to be supported by their underlying assets. The Group has the following 
investments in subsidiaries:

Country of 
Incorporation

Class of 
shares held

Principal activities Ownership 
2014
%

Ownership
2013
%

Name of controlled entity

Direct Investments

Equiniti Enterprises Limited

Equiniti X2 Enterprises Limited

Indirect Investments

Equiniti X2 Mezz Cleanco Limited

Equiniti X2 Holdings Limited

Equiniti PIK Cleanco Limited

Equiniti PIKco Limited

Equiniti Cleanco Limited

Equiniti Debtco Limited

Equiniti Holdings Limited

Equiniti Limited

Equiniti Financial Services Limited

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

Ordinary

Holding company

Ordinary

Holding company

Ordinary

Holding company

Ordinary

Holding company

Ordinary

Holding company

Ordinary

Holding company

Ordinary

Holding company

Ordinary

Holding company

Ordinary

Holding company

Ordinary

Registrars

Ordinary

Financial services

Equiniti Jersey Limited

Channel Islands

Ordinary

Registrars

Prosearch Asset Solutions Limited

Equiniti Share Plan Trustees Limited

Equiniti David Venus Limited

Equiniti ICS Limited

UK

UK

UK

UK

Ordinary

Ordinary

Ordinary

Asset recovery

Ordinary

Trustee company

Equiniti ICS India (Private) Limited

India

Ordinary

Equiniti 360 Clinical Limited

CES 2011 Limited

Equiniti Registrars Nominees Limited

Trust Research Services Limited

Equiniti ISA Nominees Limited

Equiniti Nominees Limited

Equiniti Savings Nominees Limited

Equiniti Corporate Nominees Limited

Wealth Nominees Limited

LR Nominees Limited

Equiniti Shareview Limited

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Company 
secretarial

Business process 
outsourcing

Technology 
enabled services

Business process 
outsourcing

Non trading

Non trading

Non trading

Non trading

Non trading

Non trading

Non trading

Non trading

Non trading

Non trading

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

101

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

16. INVESTMENTS IN SUBSIDIARIES (CONTINUED)

Name of controlled entity

Indirect Investments

SLC Registrars Limited

SLC Corporate Services Limited

Connaught Secretaries Limited

Peter Evans Limited

Peter Evans & Associates Limited

Prism Communications &  
Management Limited

Prism Cosec Limited

David Venus (Health & Safety) Limited

Equiniti Services Limited

Paymaster (1836) Limited

Claybrook Computing Limited

Equiniti Software Limited

Equiniti Solutions Limited

Hazell Carr Software Services Limited

InformationLog.com Limited

Equiniti Global Incentive Solutions
Limited

Killik Employee Services (PTY)
Limited

Custodian Nominees Limited

Equiniti NewCo 2 Plc

Pancredit Systems Limited

Invigia Limited

Charter Systems Limited

Charter UK Limited

MyCustomerFeedback.com Limited

MyCSP Limited *

Country of 
Incorporation

Class of 
shares held

Principal activities Ownership 
2014
%

Ownership
2013
%

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

UK

South Africa

UK

UK

UK

UK

UK

UK

UK

UK

Ordinary

Ordinary

Ordinary

Non trading

Non trading

Non trading

Ordinary

Holding company

Ordinary

Ordinary

Ordinary

Ordinary

Business process  
outsourcing

Company 
secretarial

Non trading

Non trading

Ordinary

Holding company

Ordinary

Pensions
administration

Ordinary Computer software
consultancy

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Dormant

Pensions
administration

Dormant

Dormant

Non trading

Ordinary Computer software
development

Ordinary

Holding company

Ordinary

Holding company

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Business process
outsourcing

Software service
provider

Software service
provider

Software service
provider

Software service
provider

Pensions
administration

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

51

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

0

0

0

0

0

40

* MyCSP Limited was an associate at the end of the prior year.

102

 
NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

17. OTHER FINANCIAL ASSETS

Non-current

Shares held in Euroclear plc

2014  
£m

11.0

11.0

2013  
£m

6.1

6.1

The investment in Euroclear plc has been revalued at the year end date. Shares in Euroclear plc are unquoted and therefore the 
valuation has been based on the trade price of recent transactions.

Current

Derivatives used for hedging (note 28)

18. OTHER FINANCIAL LIABILITIES

Non-current

Finance lease liabilities

Current

Derivatives used for hedging (note 28)

Finance lease liabilities

2014  
£m

0.2

0.2

2014  
£m

0.3

0.3

2014  
£m

0.4

0.4

0.8

2013  
£m

1.6

1.6

2013  
£m

0.6

0.6

2013  
£m

3.3

0.4

3.7

103

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

19. DEFERRED INCOME TAX ASSETS AND LIABILITIES

Recognised liabilities

Deferred income tax liabilities are attributable to the following:

Non-current

Intangible assets

Tax liabilities

Net of tax assets

Net tax liabilities

Recognised assets

Deferred income tax assets are attributable to the following:

Non-current

Property, plant and equipment

Employee benefits

Tax value of loss carry-forwards

Tax assets

Net of tax liabilities

Net tax assets

Liabilities
2014  
£m

24.0

24.0

(16.3)

7.7

Assets
2014  
£m

2.9

2.9

10.5

16.3

(16.3)

–

Liabilities  
2013  
£m

21.8

21.8

(18.3)

3.5

Assets 
2013  
£m

8.1

2.0

8.2

18.3

(18.3)

–

Deferred income tax assets amounting to £21.6m (2013: £18.8m) arising on temporary timing differences of £107.8m (2013: 
£93.9m) in respect of unrecognised deferred tax assets have not been recognised as their future economic benefit is uncertain.

31 December 2013

Property, plant and equipment

Intangible assets

Employee benefits

Tax value of loss carry-forwards

1 January
2013
£m

Acquisitions 
/ disposals 
£m

Recognised 
in income 
£m

Recognised 
in equity
£m

31 December
2013
£m

6.3

(25.8)

1.4

9.5

(8.6)

–

–

–

–

–

1.9

4.0

(0.3)

(1.3)

4.3

–

–

0.8

–

0.8

8.2

(21.8)

1.9

8.2

(3.5)

31 December 2014

Property, plant and equipment

Intangible assets

Employee benefits

Tax value of loss carry-forwards

1 January
2014
£m

Acquisitions
/ disposals
£m

Recognised
in income
£m

Recognised
in equity
£m

31 December
2014
£m

8.2

(21.8)

1.9

8.2

(3.5)

–

(8.1)

–

–

(8.1)

(5.3)

5.9

–

2.3

2.9

–

–

1.0

–

1.0

2.9

(24.0)

2.9

10.5

(7.7)

104

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

20. TRADE AND OTHER RECEIVABLES

Trade receivables

Other receivables and prepayments

2014  
£m

36.1

28.6

64.7

At 31 December 2014 trade receivables are shown net of an allowance for doubtful debts of £0.1m (2013: £0.3m). The 
impairment loss recognised in the year was £nil (2013: £0.2m).

21. CASH AND CASH EQUIVALENTS

Cash and cash equivalents per statement of financial position

Cash and cash equivalents per statement of cash flows

2014  
£m

30.1

30.1

2013  
£m

24.3

32.4

56.7

2013  
£m

15.4

15.4

The Group holds certain balances with banks in a number of segregated accounts. These balances are appropriately not included 
in the Group’s consolidated balance sheet. The number of accounts and balances held vary significantly throughout the year.

22. DISPOSALS AND DISCONTINUED OPERATIONS

Discontinued operations relates to the disposal of the Xafinity Consulting business in February 2013.

Analysis of the result of discontinued operations, and the result recognised on the re-measurement of assets or disposal group 
is as follows:

Revenue

Expenses

Profit before tax of discontinued operations

Tax

Profit after tax of discontinued operations

Profit on disposal of Group companies

Profit for the year from discontinued operations

2014  
£m

–

–

–

–

–

–

–

2013  
£m

3.2

(2.8)

0.4

–

0.4

3.3

3.7

105

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

23. INTEREST-BEARING LOANS AND BORROWINGS

Non-current liabilities

Senior secured notes

Revolving credit facility

Equiniti Enterprises payment in kind (“PIK”) facility

Unamortised cost of raising finance

Shares classified as debt

Non secured loan from related party

Non secured loan

2014  
£m

440.0

45.5

151.1

(14.9)

204.0

73.8

2.0

901.5

2013  
£m

440.0

–

135.0

(17.8)

188.9

68.3

1.9

816.3

Costs of raising finance are being amortised over a period between 5 and 6 years. In the year £2.9m (2013: £9.7m) has been 
recognised in finance expenses – amortised fees.

Terms and debt repayment schedule

Senior Secured Notes

Senior Secured Floating Rate Notes

Revolving credit facility

Equiniti Enterprises payment in kind 
(“PIK”) facility

Shares classified as debt

Non secured loan from related party

Non secured loan

Amount
£m

250.0

190.0

45.5

151.1

204.0

73.8

2.0

916.4

Currency

Sterling

Sterling

Sterling

Sterling

Sterling

Sterling

Sterling

Nominal 
interest rate

7.125%

Libor + 5.75%

Libor + 3.5%

Libor + 10.4%

8.0%

8.0%

8.0%

24. TRADE AND OTHER PAYABLES

Trade payables

Accruals and deferred income

Other payables

2014  
£m

9.1

50.9

8.5

68.5

Year of 
maturity

2018

2018

2018

2019

–

2020

2020

2013  
£m

2.8

38.1

8.1

49.0

The Group is subject to regulatory supervision by the Financial Conduct Authority, and in the ordinary course of business is 
subject to regulatory reviews with its regulator. All matters arising from these discussions are evaluated on a regular basis. At the 
date of these accounts the Directors do not believe there are any matters in progress which would have a material impact on the 
Group’s financial position or operations.

106

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

25. EMPLOYEE BENEFITS

Management equity plan

A number of the Group’s senior management team have been granted ‘B’ shares in the Group’s intermediary holding 
company, Knight Cayman Limited. On 1 July 2014, 9,500 shares were issued and none have been forfeited by the year end.

These shares are recognised as equity-settled share options under IFRS2. The fair value of the scheme has been 
estimated using the Monte Carlo model. The charge relating to the arrangement in the year is not material and as such 
no charge has been recognised.

Employee co-investment plan
Prior to October 2007 all employees in Equiniti Enterprises Limited had the opportunity to purchase units under the  
co-investment plan. A unit was defined as a notional unit share equal in proportion to the ordinary share and preference 
shares held by Advent International Corporation.

The units will only vest on the occurrence of a return of capital to the entire business and the value of each unit will be 
determined in relation to the value of the ordinary shares and preference shares at that time. The proportion of ordinary 
shares and preference shares is 5% and 95% respectively. Unpaid dividends on preference shares accrue at 8% per annum 
and compounded annually.

A unit shall lapse on the earlier of the tenth anniversary of the scheme, an exit, the cessation of a persons employment, a 
participants bankruptcy or on notice of a voluntary winding up of the Company. Unless there has been an occurrence of a 
return of capital and the value of a unit has been determined to have increased, the repayment will be the grant price.

As at 1 January

As at 31 December

No of units

2014
In millions

0.4

0.4

Carrying
amount

2014
£m

0.4

0.4

Nominal 
interest rate

2013
In millions

0.4

0.4

Carrying 
amount

2013
£m

0.4

0.4

At the balance sheet date the units have been valued at £1 which, in the opinion of the Directors, is the higher of the subscription amount and 
the fair value of the units.

Management share scheme

A number of the Group’s senior management are entitled to subscribe for a combination of B, C, D and E ordinary shares. 
Since the inception of the scheme a total of 250,910 B ordinary shares have been issued at a price of £1.43, 15,738 C 
ordinary shares at price of £3.33, 144,943 D ordinary shares at a price of £3.33 and £1.00 and 155,005 E ordinary shares at a 
price of £3.33. In total at 31 December 2014 566,596 shares had been issued for a consideration of £1,271,000.

The terms of the investment define “Good” and “Bad” leavers. A Bad leaver is an employee leaving the Group by 
dismissal. A Good leaver receives the value of the market value or subscription price.

During the year 34,395 E ordinary shares (2013: 45,040), 62,500 D ordinary shares (2013: 22,537), nil C ordinary shares 
(2013: 5,348) and 17,500 B ordinary shares (2013: 52,500) were disposed of by leavers at the subscription amount of 
£0.2m (2013: £0.3), and acquired by Appleby Trust Jersey Limited. This company holds shares temporarily pending their 
purchase by authorised senior management. At 31 December 2014 the Appleby Trust held approximately 70,000 B 
ordinary shares, 6,000 C ordinary shares, 129,000 D ordinary shares and 137,000 E Ordinary shares at a consideration  
of £0.9m.

During the year no shares were acquired (2013: 12,000) by senior management, for a consideration of £nil (2013: £nil), from 
shares held by the Appleby Trust.

The charge relating to the arrangement in the year and the prior year is not material and as such no charge has been 
recognised in the period, nor the prior year.

107

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

25. EMPLOYEE BENEFITS (CONTINUED)

Defined contribution plans

The Group operates a number of defined contribution pension plans. The total expense relating to these 
plans in the year was £4.5m (2013: £4.7m).

Defined benefit plan – Summary of schemes

Equiniti ICS Limited

Paymaster (1836) Limited

MyCSP Limited

Total of defined benefit plans liability as at 31 December

2014
£m

2.0

13.4

0.1

15.5

2013
£m

0.9

9.2

–

10.1

Defined benefit plan – Equiniti ICS Limited

The Group operates a defined benefit pension plan in the UK in its subsidiary Equiniti ICS Limited. A full 
actuarial valuation was carried out at 30 November 2012 and updated to 31 December 2014 by a qualified 
independent actuary.

Present value of obligations (funded)

Fair value of plan assets

Recognised liability for defined benefit obligations

Plan assets

The weighted average asset allocations at year end were as follows:

Equities

Corporate bonds

Cash

Actual return on plan assets

Movement in present value of defined benefit obligation

Defined benefit obligation at 1 January

Current service cost

Interest expense

Plan participants’ contributions

Actuarial loss

Benefits paid

Defined benefit obligation at 31 December

108

2014
£m

(11.1)

9.1

(2.0)

2014

87%

9%

4%

100%

2014
£m

0.4

2014
£m

9.9

0.1

0.4

–

1.2

(0.5)

11.1

2013
£m

(9.9)

9.0

(0.9)

2013

85%

8%

7%

100%

2013
£m

1.3

2013
£m

8.7

0.1

0.4

0.1

0.8

(0.2)

9.9

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

25. EMPLOYEE BENEFITS (CONTINUED)

Movement in fair value of plan assets

Fair value of plan assets at 1 January

Interest income

Actuarial gain

Employer contribution

Member contributions

Benefits paid

Fair value of plan assets at 31 December

Expense recognised in statement of comprehensive income

Current service cost

Interest cost

Interest income

2014
£m

9.0

0.4

–

0.2

–

(0.5)

9.1

2014
£m

0.1

0.4

(0.4)

0.1

2013
£m

7.6

0.3

1.0

0.2

0.1

(0.2)

9.0

2013
£m

0.1

0.4

(0.3)

0.2

The current service cost is recognised in administrative expenses in the statement of comprehensive income. Interest costs and 
interest income are recognised in other finance charges in the statement of comprehensive income.

Actuarial gains and losses recognised in other comprehensive income

Cumulative loss at beginning of the year

Actuarial gains recognised in other comprehensive income

Cumulative loss at end of the year

Weighted average assumptions used to determine benefit obligations at:

Discount rate

Rate of compensation increase

Rate of increase in payment of currently accruing pensions (Post 6.4.06)

Rate of increase in payment of currently accruing pensions (Pre 6.4.06)

Rate of increase in pensions in deferment

Inflation

Weighted average life expectancy for mortality tables used to determine benefit 
obligations at 31 December 2014:

Member age 65 (current life expectancy)

Member age 45 (life expectancy at 65)

Contributions

Equiniti ICS Limited expects to contribute £0.2m to its pension plan in 2015.

2014
£m

(2.3)

(1.2)

(3.5)

2014

3.60%

3.90%

2.10%

2.90%

2.20%

2.90%

Male

87.1

88.3

2013
£m

(2.5)

0.2

(2.3)

2013

4.55%

4.30%

2.20%

3.20%

2.50%

3.30%

Female

89.5

90.8

109

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

25. EMPLOYEE BENEFITS (CONTINUED)

Defined benefit plan – Paymaster (1836) Limited

The Group operates a defined benefit pension plan in the UK in its subsidiary Paymaster (1836) Limited. 
A full actuarial valuation was carried out at 6 April 2012 and updated to 31 December 2014 by a qualified 
independent actuary.

Present value of obligations

Fair value of plan assets

Recognised liability for defined benefit obligations

Plan assets

The weighted average asset allocations at year end were as follows:

Equities

Corporate bonds

Cash

Actual return on plan assets

Movement in present value of defined benefit obligation

Defined benefit obligation at 1 January

Current service cost

Interest expense

Benefits paid

Actuarial loss – experience losses

Actuarial loss – change in financial assumptions

Defined benefit obligation at 31 December

Movement in fair value of plan assets

Fair value of plan assets at 1 January

Interest income

Actuarial gain – return on plan assets

Employer contribution

Benefits paid

Fair value of plan assets at 31 December

110

2014
£m

(47.9)

34.5

(13.4)

2014

67%

21%

12%

100%

2014
£m

2.9

2014
£m

40.6

0.7

1.9

(1.1)

0.2

5.6

47.9

2014
£m

31.4

1.4

1.5

1.3

(1.1)

34.5

2013
£m

(40.6)

31.4

(9.2)

2013

63%

26%

11%

100%

2013
£m

1.5

2013
£m

35.2

0.7

1.6

(1.0)

0.1

4.0

40.6

2013
£m

30.0

1.4

0.1

0.9

(1.0)

31.4

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

25. EMPLOYEE BENEFITS (CONTINUED)

Expense recognised in statement of comprehensive income

Current service cost

Interest cost

Interest income

2014
£m

0.7

1.9

(1.4)

1.2

2013
£m

0.7

1.6

(1.4)

0.9

The current service cost is recognised within operating costs in the statement of comprehensive income. Interest costs and 
interest income are recognised in other finance charges in the statement of comprehensive income.

Actuarial gains and losses recognised in other comprehensive income

Cumulative loss at beginning of the year

Actuarial loss recognised in other comprehensive income

Cumulative loss at end of the year

Weighted average assumptions used to determine benefit obligations at:

Discount rate

Rate of compensation increase

Rate of increase in payment of currently accruing pensions

Rate of increase in pensions in deferment (Pre 6.4.09 service)

Rate of increase in pensions in deferment (Post 6.4.09 service)

Inflation assumption

2014
£m

(10.2)

(4.3)

(14.5)

2014

3.60%

1.75%

3.05%

3.05%

2.50%

3.05%

2013
£m

(6.2)

(4.0)

(10.2)

2013

4.60%

1.75%

3.40%

3.40%

3.40%

3.40%

Weighted average life expectancy for mortality tables (101% SAPS S1PMA, 88% SAPS S1PFA, 1% long term trend) used to 
determine benefit obligations at 31 December 2014 and 31 December 2013:

Member age 65 (current life expectancy)

Member age 45 (life expectancy at 65)

Contributions

Paymaster (1836) Limited expects to contribute £1.2m to its pension plan in 2015.

Male

86.5

88.0

Female

90.1

91.7

111

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

25. EMPLOYEE BENEFITS (CONTINUED)

Defined benefit plan – MyCSP Limited

The Group operates a defined benefit pension plan in the UK in its subsidiary MyCSP Limited. A full 
actuarial valuation was carried out at 31 December 2012 and updated to 31 December 2014 by a qualified 
independent actuary.

Present value of obligations

Fair value of plan assets

Recognised liability for defined benefit obligations

Plan assets

The weighted average asset allocations at year end were as follows:

UK Equities

Overseas Equities

Bonds

Diversified Growth Fund

Cash

Actual return on plan assets

Movement in present value of defined benefit obligation

Defined benefit obligation at 1 January

Defined benefit obligation acquired

Current service cost

Interest expense

Actuarial loss – change in financial assumptions

Defined benefit obligation at 31 December

Movement in fair value of plan assets

Fair value of plan assets at 1 January

Assets acquired

Interest income

Actuarial gain – return on plan assets

Employer contribution

Fair value of plan assets at 31 December

112

2014
£m

(8.5)

8.4

(0.1)

2014

17%

17%

40%

24%

2%

100%

2014
£m

0.4

2014
£m

–

7.4

0.4

0.1

0.6

8.5

2014
£m

–

7.6

0.1

0.3

0.4

8.4

2013
£m

–

–

–

2013

–

–

–

–

–

100%

2013
£m

–

2013
£m

–

–

–

–

–

–

2013
£m

–

–

–

–

–

–

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

25. EMPLOYEE BENEFITS (CONTINUED)

Expense recognised in statement of comprehensive income

Current service cost

Interest cost

Interest income

2014
£m

0.4

0.1

(1.1)

0.4

2013
£m

–

–

–

–

The current service cost is recognised within operating costs in the statement of comprehensive income. Interest costs and 
interest income are recognised in other finance charges in the statement of comprehensive income.

Actuarial gains and losses recognised in other comprehensive income

Cumulative loss at beginning of the year

Actuarial loss recognised in other comprehensive income

Cumulative loss at end of the year

Weighted average assumptions used to determine benefit obligations at:

Discount rate

Rate of compensation increase

Rate of increase in payment of currently accruing pensions

Rate of increase in pensions in deferment

Inflation assumption

2014
£m

–

(0.3)

(0.3)

2014

3.60%

3.60%

2.40%

2.40%

2.40%

2013
£m

–

–

–

2013

–

–

–

–

–

Weighted average life expectancy for mortality tables (101% SAPS S1PMA, 88% SAPS S1PFA, 1% long term trend) used to 
determine benefit obligations at 31 December 2014:

Member age 65 (current life expectancy)

Member age 45 (life expectancy at 65)

Contributions

MyCSP Limited expects to contribute £1.6m to its pension plan in 2015.

Male

87.3

88.6

Female

89.6

91.1

113

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

26. PROVISIONS FOR OTHER LIABILITIES AND CHARGES

Balance at 1 January 2014

Provisions made during the year

Amounts arising from acquisitions

Provisions used during the year

Provisions reversed during the year

Unwinding of discounted amount

Balance at 31 December 2014

Non-current

Current

Contingent
consideration 
£m

Property
provisions 
£m

Other 
provisions 
£m

Total 
provisions
£m

2.6

2.8

–

(0.7)

–

0.3

5.0

3.1

1.9

5.0

3.0

1.9

0.4

(0.5)

(1.0)

0.1

3.9

2.7

1.2

3.9

5.3

–

–

(1.9)

(3.1)

–

0.3

–

0.3

0.3

10.9

4.7

0.4

(3.1)

(4.1)

0.4

9.2

5.8

3.4

9.2

Contingent consideration of £5.0m (2013: £2.6m) relates to various requirements to be met following the 
Group’s acquisitions. The minimum value of these provisions could be £nil up to a maximum of £5.0m. These 
were discounted at an appropriate discount rate at the time of the acquisitions, 9%, and are provided within 
provisions due to their uncertainty. Management regularly reconsider the appropriateness of the discount 
rate used and update when appropriate. These are expected to be utilised over periods up to 2016.

Property provisions includes £2.0m (2013: £3.0m) in respect of dilapidations. £1.0m was reversed during the 
year. A provision for onerous leases for unused property space on operating leases of £1.9m was created 
during the year. £0.5m of this provision has subsequently been utilised. In addition, an onerous lease 
provision of £0.4m was aquired with the acquisition of MyCSP.

Other provisions include:

•  A provision of £2.2m brought forward at 1 January 2014 for exceptional irrecoverable costs incurred on a 
complex long term contract. £1.9m has been utilised during the period. The remainder is expected to be 
utilised during the year.

•  A provision related to constructive compliance obligations in existence on the acquisition of the LTSB 

registrars business in 2007 for £2.5m was reversed during the year.

•  A provision of £0.6m relating to the remaining potential balances payable on an acquisition in 2010 was 

reversed during the year.

114

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

27. SHARE CAPITAL AND SHARE PREMIUM

In millions of shares

On issue at 1 January – fully paid

On issue at 31 December – fully paid

Allotted, called up and fully paid

Shares of £1 each

Ordinary
shares 
2014

5.0

5.0

Share
premium 
2014
£m

3.5

3.5

Ordinary 
shares
2013

5.0

5.0

Total

2014
£m

8.5

8.5

Share
capital 
2014
£m

5.0

5.0

Share capital comprises A, B, C, D and E ordinary share of £1 each. The A ordinary shares are primarily held 
by the holding company. The B, C, D and E shares are primarily held by senior management.

The B, C, D and E shares are entitled to share in the proceeds of a sale or a listing of the Group.

Each share has equal voting rights.

All shares are entitled to receive dividends from profits available for distribution pro rata to the nominal 
value of each share.

115

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTS 
NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

28. FINANCIAL INSTRUMENTS

Credit risk

The maximum exposure to credit risk at the reporting date was:

Derivatives used for hedging

Trade and other receivables

Cash and cash equivalents

Credit risk mitigation

Note

17

20

21

2014 
£m

0.2

64.7

30.1

95.0

2013 
£m

1.6

56.7

15.4

73.7

Trade and other receivables are due from primarily FTSE listed companies, their pension funds and major UK public bodies 
both of which historically have few occurrences of defaults in the past.

For cash, cash equivalents and derivative financial instruments, only banks and financial institutions with a minimum rating of A 
are accepted.

The ageing of trade receivables at the reporting date was:

Not past due

Past due 0–30 days

Past due 31–90 days

Past due more than 90 days

2014 
£m

26.0

7.2

1.9

1.0

36.1

2013 
£m

16.5

5.6

1.6

0.6

24.3

Trade receivables not past due of £26.0m (2013: £16.5m) are all existing customers with no defaults in the past.

Based on historic performance of these contracts, the Group has made an impairment allowance of £0.1m (2013: £0.3m) in 
respect of trade receivables. Where impairment allowances are made these are for the full value of the impaired debt.

Group impairment losses

Balance at 1 January

New provisions made in year

Release against receivables written off

Balance at 31 December

2014 
£m

0.3

0.1

(0.3)

0.1

2013 
£m

0.6

0.2

(0.5)

0.3

116

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

28 FINANCIAL INSTRUMENTS (CONTINUED)

Liquidity risk

The maximum exposure to liquidity risk at the reporting date was:

Trade and other payables

Employee benefits

Other financial liabilities

Derivatives used for hedging

Senior secured notes

Revolving credit facility

Equiniti Enterprises payment in kind (“PIK”) facility

Unamortised cost of raising finance

Shares classified as debt

Non secured loan from related party

Non secured loan

Note

24

25

18

18

23

23

23

23

23

23

23

Carrying Amount

2014 
£m

68.5

0.4

0.7

0.4

440.0

45.5

151.1

(14.9)

204.0

73.8

2.0

971.5

2013 
£m

49.0

0.4

1.0

3.3

440.0

–

135.0

(17.8)

188.9

68.3

1.9

870.0

All trade and other payables are expected to be paid in 6 months or less.

Employee benefits become repayable when the units lapse, as described in note 25.

The contractual cash flows including interest payments for the interest-bearing loans and borrowings and derivatives are shown in 
the table in this note 28, under interest rate risk below.

Liquidity risk mitigation

The Group regularly updates forecasts for cash flow and covenants to ensure it has sufficient funding available. The Group also 
has revolving credit facilities of an additional £29.5m available.

Capital risk

The Group’s objectives when managing capital is to maximise shareholder value whilst safeguarding the Group’s ability to 
continue as a going concern. Total capital is calculated as total equity as shown in the balance sheet, plus net debt. Net debt is 
calculated as the total of interest bearing loans and borrowings as shown in the balance sheet, less cash and cash equivalents.

Management of capital

Equity

Interest-bearing loans and borrowings

Cash and cash equivalents

Interest rate risk

2014 
£m

(208.7)

901.5

(30.1)

662.7

2013 
£m

(184.0)

816.3

(15.4)

616.9

Interest bearing assets comprise cash and bank deposits, all of which earn interest at a variable rate.

£250m of the senior secured notes were issued at fixed interest rates. £190m are senior secured floating rate notes. Where the 
interest rate is variable at a margin over LIBOR, a swap has been taken out to fix this rate until October 2016. For the payment in 
kind facilities interest accrues at a variable rate at a margin over Libor and the Group policy is not to fix these as there is no cash 
flow in the immediate term.

The Group’s policy is to maintain other borrowings at fixed rates to fix the amount of future interest cash flows.

Interest rate risk is managed across the Group’s companies by monitoring its interest linked revenues.

The directors monitor the overall level of borrowings, leverage ratio and interest costs to limit any adverse effects on financial 
performance of the Group.

117

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

28. FINANCIAL INSTRUMENTS (CONTINUED)

Effective interest rates and repricing analysis

The following are the contractual maturities of interest bearing financial liabilities including interest 
payments;

31 December 2013

Amount in £m’s

Effective interest rate %

Carrying amount

0–1 years

1–2 years

2–5 years

5 years and over

Total contracted cash flows

31 December 2014

Amount in £m’s

Effective interest rate %

Carrying amount

0–1 years

1–2 years

2–5 years

5 years and over*

Total contracted cash flows

Senior 
Secured
Notes

Senior 
Secured
Floating Rate
Notes

Equiniti
Enterprises 
PIK  
loan

Shares
classified as
Debt *

7.125%

250.0

(17.0)

(17.8)

(303.5)

–

(338.3)

6.25%

190.0

(11.4)

(11.9)

(225.7)

–

(249.0)

10.9%

135.0

–

–

–

(239.3)

(239.3)

8.0%

188.9

–

–

–

(249.9)

(249.9)

Senior 
Secured
Notes

Senior 
Secured
Floating Rate
Notes

Equiniti
Enterprises 
PIK  
loan

Shares
classified as
Debt *

7.125%

250.0

(17.0)

(17.9)

(285.6)

–

(320.5)

6.25%

190.0

(11.4)

(11.9)

(213.8)

–

(237.1)

10.9%

151.1

–

–

(239.3)

–

(239.3)

8.0%

204.0

–

–

–

(249.9)

(249.9)

Total

763.9

(28.4)

(29.7)

(529.2)

(489.2)

(1,076.5)

Total

795.1

(28.4)

(29.8)

(738.7)

(249.9)

(1,046.8)

*  The shares classified as debt are redeemable on a change of control of the business but do not confer any rights of 
redemption nor any right to vote. They have the right to a fixed dividend of 8%. Unpaid dividends accrue and are 
compounded annually.

118

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

28. FINANCIAL INSTRUMENTS (CONTINUED)

The Equiniti Enterprises PIK loan is repayable in 2019 and has an interest rate of Libor plus 10.4%. Interest 
accrues and is compounded annually.

In addition, non current non secured loans with a carrying value of £58.5m (2013: £54.1m) including a loan to 
related parties of £56.4m (2013: £52.3m) with an interest rate of 8% are repayable on exit with a contracted 
cash flow of £85.9m (2013: £85.9m). Current non secured loans due to related parties of £17.3m (2013: 
£16.0m) with an interest rate of 8% are repayable on demand and have a contracted cash flow of £25.5m 
(2013: £25.5m).

The following tables indicates the periods in which the cash flows associated with derivatives that are cash 
flow hedges are expected to occur and are expected to impact the profit and loss;

31 December 2013

Amount in £m’s

Carrying Amount

Expected cash flows

6 months or less

6–12 months

1–2 years

2–5 years

Total contracted cash flows

31 December 2014

Carrying Amount

Expected cash flows

6 months or less

6–12 months

1–2 years

Total contracted cash flows

Interest rate swaps

Assets

Liabilities

1.6

1.5

(0.4)

(0.2)

0.5

1.6

1.5

(3.3)

(3.4)

0.3

0.2

(1.0)

(2.9)

(3.4)

Interest rate swaps

Assets

Liabilities

0.3

0.2

0.3

0.2

(0.3)

0.2

(0.5)

(0.5)

(0.6)

0.1

–

(0.5)

Total

(1.7)

(1.9)

(0.1)

–

(0.5)

(1.3)

(1.9)

Total

(0.2)

(0.3)

(0.3)

0.3

(0.3)

(0.3)

Interest rate liabilities relate to two separate swaps. The first hedges monthly interest payable on secured 
bank loans based on Libor against a fixed rate, the second hedges monthly fee income earned on funds 
under the administration of the group on bank base rate against a fixed rate which runs through to 
October 2016.

Sensitivity analysis
At the balance sheet date it is estimated that an increase of one percentage point in interest rates would 
increase the finance costs for the Group by an estimated £1.7m, of which £1.4m is payable in kind on the PIK 
facility per annum and £0.2m is payable on the RCF, and give rise to an estimated increase in revenue across 
the Group of £0.8m, yielding a net reduction to equity of £0.7m after tax.

The sensitivity analysis above is calculated after taking account of the effect of the interest rate swaps the 
Group holds.

119

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

28. FINANCIAL INSTRUMENTS (CONTINUED)

Fair value hierarchy

The following table presents the Group’s financial assets and liabilities that are measured at fair value  
at 31 December 2014.

Assets

Derivatives used for hedging

Total assets

Liabilities

Derivatives used for hedging

Total liabilities

Level 1

£m

–

–

Level 2

£m

0.2

0.2

0.4

0.4

Level 3

£m

–

–

–

–

Total

£m

0.2

0.2

0.4

0.4

There were no transfers between Levels during the year.

Valuation techniques used to derive Level 2 fair values

Level 2 hedging derivatives comprise solely interest rate swaps. These interest rate swaps are fair valued 
using forward interest rates extracted from observable yield curves. The effects of discounting are generally 
insignificant for Level 2 derivatives.

The Group’s policy is to recognise transfers into and transfers out of fair value hierarchy levels as of the 
date of the event or change in circumstances that caused the transfer. There were no changes in valuation 
techniques during the year.

The valuation technique used is a discounted cash flow model.

Group’s valuation processes

The Group’s finance department includes a team that monitors and obtains the valuations of financial assets 
and liabilities required for financial reporting purposes. This team ultimately reports to the Chief Financial 
Officer and the Audit Committee. Valuations are reviewed at least once every quarter, in line with the Group’s 
quarterly reporting dates.

Fair value of financial assets and liabilities

There are no material differences between the carrying value of assets and liabilities and their fair value. 
The only financial instrument measured at fair value is the interest rate swap.

120

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

29. OPERATING LEASES

Future aggregate minimum lease payments relate primarily to the Group’s premises and are payable  
as follows:

Less than one year

Between one and five years

More than five years

2014 
 £m

4.6

12.2

8.0

24.8

2013 
£m

4.7

10.7

6.1

21.5

During the year £5.6m (2013: £5.4m) was recognised as an expense in the statement of comprehensive 
income in respect of operating leases.

30. RELATED PARTY TRANSACTIONS

During the year interest of £5.5m (2013: £5.1m) accrued on a loan bearing interest at 8% from Equiniti 
(Luxembourg) Sarl, leaving a balance outstanding at the year end of £74.4m (2013: £68.9m).

During the year interest of £0.1m (2013: £0.1m) accrued on a loan bearing interest at 8% from key 
management personnel, leaving a balance outstanding at the year end of £1.4m (2013: £1.3m).

Transactions with key management personnel

The compensation of key management personnel (including the 
directors) is as follows:

Key management emoluments including social security costs

Company contributions to money purchase pension plans

Compensation for loss of office

2014 
£m

2.8

0.1

–

2.9

2013 
£m

5.6

0.1

2.0

7.7

Key management are the directors of the Group (includes non-executives), as well as the senior non-statutory 
director of each of the major subsidiaries, who have authority and responsibility to control, direct or plan the 
major activities within the Group.

As detailed in note 25, key management are entitled to subscribe for a combination of B, C, D and E ordinary 
shares. The value of shares held is as follows;

Opening balance

Sales by key management

Closing balance

Advent International plc

2014 
£m

0.3

(0.2)

0.1

2013 
£m

0.4

(0.1)

0.3

See page 5 for information about the ultimate controlling party, Advent International plc. £0.1m  
(2013: £0.1m) has been paid to various companies of the ultimate parent company for services received.

121

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR  
ENDED 31 DECEMBER 2014

31. ULTIMATE PARENT COMPANY AND CONTROLLING PARTY

The Company is a wholly owned subsidiary of Equiniti (Luxemburg) Sarl, a Company incorporated in 
Luxemburg. The ultimate controlling party relationship lies with the funds managed by Advent International 
Corporation, a group incorporated in the United States of America.

32. POST BALANCE SHEET EVENTS

On 23 January 2015, the Group purchased the trade and assets of Selftrade for £17.7m in cash. The business 
provides an online share dealing platform for over 100,000 customers. The acquisition has been funded by 
drawing on the revolving credit facility.

122

NOTES TO THE CONSOLIDATED  
FINANCIAL STATEMENTS FOR THE YEAR 
ENDED 31 DECEMBER 2014

33. RECONCILIATION OF (LOSS) / PROFIT TO CASH GENERATED FROM OPERATIONS

Continuing operations

Adjustments for:

Loss before income tax

Depreciation and amortisation

Gain on disposal of associate

Share of profit of associates

Revaluation gain on investment

Finance income

Finance costs

Changes in working capital

Increase in trade and other receivables

Increase in trade and other payables

(Decrease) / increase in provisions

Income tax (paid) / received

Discontinued operations

Adjustments for:

Profit for the year

Profit on disposal of subsidiaries

2014 
£m

2013 
£m

(38.7)

40.7

(9.8)

(1.7)

(4.9)

(0.6)

72.4

(1.2)

0.4

(2.8)

(2.6)

51.2

2014 
£m

–

–

–

51.2

(61.7)

36.5

–

(1.6)

–

(1.0)

79.1

(7.7)

13.9

0.3

1.8

59.6

2013 
£m

3.7

(3.7)

–

59.6

123

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSINDEPENDENT AUDITORS’ REPORT TO THE 
MEMBERS OF EQUINITI GROUP LIMITED 

REPORT ON THE COMPANY FINANCIAL STATEMENTS

Our opinion
In our opinion, Equiniti Group Limited’s Company financial statements (the “financial statements”):

•  give a true and fair view of the state of the Company’s affairs as at 31 December 2014 and cash flows for 

the year then ended;

•  have been properly prepared in accordance with International Financial Reporting Standards (“IFRSs”) as 

adopted by the European Union; and

•  have been prepared in accordance with the requirements of the Companies Act 2006.

What we have audited
Equiniti Group Limited’s financial statements comprise:

•  the Company statement of financial position as at 31 December 2014;

•  the Company statement of cashflows for the year then ended;

•  the Company statement of changes in equity for the year then ended; and

•  the notes to the financial statements, which include a summary of significant accounting policies and other 

explanatory information.

The financial reporting framework that has been applied in the preparation of the financial statements 
is applicable law and IFRSs as adopted by the European Union, and as applied in accordance with the 
provisions of the Companies Act 2006.

In applying the financial reporting framework, the directors have made a number of subjective judgements, 
for example in respect of significant accounting estimates. In making such estimates, they have made 
assumptions and considered future events.

Opinion on other matter prescribed by the Companies Act 2006

In our opinion, the information given in the Strategic Report and the Directors’ Report for the financial year 
for which the financial statements are prepared is consistent with the financial statements.

Other matters on which we are required to report by exception

Adequacy of accounting records and information and explanations received
Under the Companies Act 2006 we are required to report to you if, in our opinion:

•  we have not received all the information and explanations we require for our audit; or

•  adequate accounting records have not been kept, or returns adequate for our audit have not been 

received from branches not visited by us; or

•  the financial statements are not in agreement with the accounting records and returns. 

We have no exceptions to report arising from this responsibility.

Directors’ remuneration
Under the Companies Act 2006 we are required to report to you if, in our opinion, certain disclosures of 
directors’ remuneration specified by law are not made. We have no exceptions to report arising from this 
responsibility.

124

INDEPENDENT AUDITORS’ REPORT TO THE 
MEMBERS OF EQUINITI GROUP LIMITED

Responsibilities for the financial statements and the audit

Our responsibilities and those of the directors
As explained more fully in the directors’ responsibilities set out on page 67, the directors are responsible for 
the preparation of the financial statements and for being satisfied that they give a true and fair view.

Our responsibility is to audit and express an opinion on the financial statements in accordance with 
applicable law and International Standards on Auditing (UK and Ireland) (“ISAs (UK & Ireland)”). Those 
standards require us to comply with the Auditing Practices Board’s Ethical Standards for Auditors.

This report, including the opinions, has been prepared for and only for the company’s members as a body 
in accordance with Chapter 3 of Part 16 of the Companies Act 2006 and for no other purpose. We do not, 
in giving these opinions, accept or assume responsibility for any other purpose or to any other person 
to whom this report is shown or into whose hands it may come save where expressly agreed by our prior 
consent in writing.

What an audit of financial statements involves
We conducted our audit in accordance with ISAs (UK & Ireland). An audit involves obtaining evidence about 
the amounts and disclosures in the financial statements sufficient to give reasonable assurance that the 
financial statements are free from material misstatement, whether caused by fraud or error. This includes an 
assessment of:

•  whether the accounting policies are appropriate to the company’s circumstances and have been 

consistently applied and adequately disclosed;

•  the reasonableness of significant accounting estimates made by the directors; and 

•  the overall presentation of the financial statements.

We primarily focus our work in these areas by assessing the directors’ judgements against available 
evidence, forming our own judgements, and evaluating the disclosures in the financial statements.

We test and examine information, using sampling and other auditing techniques, to the extent we consider 
necessary to provide a reasonable basis for us to draw conclusions. We obtain audit evidence through 
testing the effectiveness of controls, substantive procedures or a combination of both.

In addition, we read all the financial and non-financial information in the Annual Report of the directors 
and Financial statements to identify material inconsistencies with the audited financial statements and to 
identify any information that is apparently materially incorrect based on, or materially inconsistent with, 
the knowledge acquired by us in the course of performing the audit. If we become aware of any apparent 
material misstatements or inconsistencies we consider the implications for our report.

Other matter

We have reported seperately on the group financial statements of Equiniti Group Limited for the year 
ended 31 December 2014

Graham Lambert (Senior Statutory Auditor)
for and on behalf of PricewaterhouseCoopers LLP
Chartered Accountants and Statutory Auditors

Gatwick  
25 March 2015

125

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTS 
COMPANY STATEMENT OF FINANCIAL 
POSITION AS AT 31 DECEMBER 2014

Assets

Non-current assets
Investments in subsidiaries
Investments
Other financial assets

Current assets
Tax receivable
Other financial assets
Trade and other receivables
Cash and cash equivalents

Total assets

Equity and liabilities

Equity
Share capital
Share premium
Retained earnings

Total equity

Liabilities

Non-current liabilities
Other financial liabilities

Current liabilities

Other financial liabilities

Total liabilities

Total equity and liabilities

Note

2014 
£m

2013 
£m

8
9
10

10
12
13

14
14

11

11

8.5
11.0
2.8
22.3

0.3
–
0.5
2.6
3.4

25.7

5.0
3.5
3.3
11.8

13.7
13.7

0.2

0.2

13.9

25.7

8.5
6.1
1.0
15.6

–
7.8
0.5
3.0
11.3

26.9

5.0
3.5
(0.7)
7.8

19.0
19.0

0.1

0.1

19.1

26.9

The notes on pages 129 to 136 form part of these financial statements.

These financial statements on pages 126 to 136 were approved by the board of directors on and were signed 
on its behalf by:

G Wakeley 
Chief Executive

126

COMPANY STATEMENT OF CHANGES  
IN EQUITY AS AT 31 DECEMBER 2014

Share
capital 
£m

Share 
premium
£m

Retained 
earnings
£m

Balance at 1 January 2013

Loss after tax and total comprehensive income 
for the year

Balance at 31 December 2013

Balance at 1 January 2014

Profit after tax and total comprehensive income 
for the year

Balance at 31 December 2014

5.0

–

5.0

5.0

–

5.0

3.5

–

3.5

3.5

–

3.5

The notes on pages 129 to 136 form part of these financial statements.

Total 
equity
£m

8.5

(0.7)

–

(0.7)

(0.7)

(0.7)

(0.7)

4.0

7.8

4.0

3.3

11.8

127

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSCOMPANY STATEMENT OF CASH FLOWS 
AS AT 31 DECEMBER 2014

Note

Cash flows from operating activities

Loss before tax

Adjustments for:

Finance income

Financial expense

Increase in trade and other receivables

Increase in other financial assets

Group relief paid

Net cash outflow from operating activities

Cash flows from investing activities

Dividends received

Net cash inflow from investing activities

Cash flows from financing activities

Loans from related parties

Loans to related parties

Net cash outflow from financing activities

Net decrease in cash and cash equivalents

Cash and cash equivalents at 1 January

Cash and cash equivalents at 31 December

13

The notes on pages 129 to 136 form part of these financial statements.

128

2014 
£m

4.0

(5.5)

0.9

(0.6)

–

(0.2)

(0.8)

–

(0.8)

0.4

0.4

–

–

–

(0.4)

3.0

2.6

2013 
£m

(0.7)

(0.4)

1.1

–

(0.3)

–

(0.3

0.1

(0.2)

–

–

(0.1)

(0.9)

(1.0)

(1.2)

4.2

3.0

NOTES TO THE COMPANY FINANCIAL STATEMENTS 
FOR THE YEAR ENDED 31 DECEMBER 2014

1 Accounting policies

Equiniti Group Limited (the “Company”) is a limited company incorporated and domiciled in the UK. The 
principal activity of the Company is that of a holding company. The registered office is Sutherland House, 
Russell Way, Crawley, West Sussex, RH10 1UH.

These financial statements have been prepared in accordance with International Financial Reporting 
Standards as adopted by the European Union (IFRSs as adopted by the EU), IFRIC Interpretations and the 
Companies Act 2006 applicable to companies reporting under IFRS. The financial statements have been 
prepared under the going concern basis.

The preparation of financial statements in conformity with IFRSs requires the use of certain critical 
accounting estimates. It also requires management to exercise its judgement in the process of applying the 
Company’s accounting policies. The areas involving a higher degree of judgement or complexity, or areas 
where assumptions and estimates are significant to the financial statements, are disclosed in note 19.

The Company has taken advantage of the exemption provided under section 408 of the Companies Act 2006 
not to publish its individual statement of comprehensive income and related notes. The profit for the year 
was £4.0m (2013: loss of £0.7m).

Measurement convention
The financial statements are prepared on the historical cost basis.

Investments in subsidiaries
Investments in subsidiaries are carried at cost less any provisions for impairment.

Cash and cash equivalents
Cash and cash equivalents comprise cash balances and call deposits. Bank overdrafts that are repayable 
on demand and form an integral part of the Company’s cash management are included as a component of 
cash and cash equivalents for the purpose only of the statement of financial position and the statement of 
cash flows.

Share capital
Ordinary shares are classified as equity. Incremental costs directly attributable to the issue of new shares or 
options are shown in equity as a deduction, net of tax, from the proceeds.

Net finance costs
Net finance costs comprise interest payable, interest receivable on own funds, dividend income and foreign 
exchange gains and losses that are recognised in the statement of comprehensive income.

Interest income and interest payable is recognised in profit or loss as it accrues, using the effective interest 
method. Dividend income is recognised in the statement of comprehensive income on the date the entity’s 
right to receive payments is established.

Taxation
Tax on the profit for the year comprises current and deferred tax. Tax is recognised in the statement of 
comprehensive income except to the extent that it relates to items recognised directly in equity, in which 
case it is recognised in equity.

Current tax is the expected tax payable on the taxable income for the year, using tax rates enacted or 
substantively enacted at the statement of financial position date, and any adjustment to tax payable in 
respect of previous years.

129

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE COMPANY FINANCIAL STATEMENTS 
FOR THE YEAR ENDED 31 DECEMBER 2014

1 Accounting policies (continued)

Taxation (continued)
Deferred tax is provided on temporary differences between the carrying amounts of assets and liabilities 
for financial reporting purposes and the amounts used for taxation purposes. The following temporary 
differences are not provided for: the initial recognition of goodwill, the initial recognition of assets or 
liabilities that affect neither accounting nor taxable profit other than in a business combination and 
differences relating to investments in subsidiaries to the extent that they will probably not reverse in the 
foreseeable future. The amount of deferred tax provided is based on the expected manner of realisation or 
settlement of the carrying amount of assets and liabilities, using tax rates enacted or substantively enacted 
at the statement of financial position date.

A deferred tax asset is recognised only to the extent that it is probable that future taxable profits will be 
available against which the asset can be utilised.

New standards and interpretations not yet adopted
a)  New and amended standards adopted by the company

There are no IFRSs or IFRIC interpretations that are effective for the first time for the financial year 
beginning on or after 1 January 2014 that would be expected to have a material impact on the company.

b)  New standards and interpretations not yet adopted

A number of new standards and amendments to standards and interpretations are effective for annual 
periods beginning after 1 January 2014, and have not been applied in preparing these financial statements. 
None of these is expected to have a significant effect on the financial statements of the company.

There are no other IFRSs or IFRIC interpretations that are not yet effective that would be expected to have a 
material impact on the company.

2 Financial risk management

The Company has exposure to the following risks from its use of financial instruments:

•  credit risk

•  liquidity risk

•  market risk

Risk management policies are established for the Equiniti Group Limited group of companies (the 
“Group”) including Equiniti Group Limited and the Group Audit Committee oversees how management 
monitors compliance with these policies and procedures and reviews the adequacy of the risk management 
framework in relation to the risks faced by the Company. The Group Audit Committee is assisted in its 
oversight role by Internal Audit and Compliance Monitoring. Internal Audit and Compliance Monitoring 
undertakes both regular and ad hoc reviews of risk management controls and procedures, the results of 
which are reported to the Audit Committee.

Credit risk
Credit risk is the risk of financial loss to the Company if a customer or counterparty, including brokers, to a 
financial instrument fails to meet its contractual obligations.

Liquidity risk
Liquidity risk is the risk that the Company will not be able to meet its financial obligations as they fall due. 
The Company’s approach to managing liquidity is to ensure, as far as possible, that the Company will have 
sufficient liquidity to meet its liabilities when due, under both normal and stressed conditions.

Market risk
Market risk is the risk that changes in market prices such as interest rates, foreign exchange rates and equity 
prices will effect the Company’s income or the value of its financial instruments.

The Company does not engage in holding speculative financial instruments or their derivatives. Further 
details in relation to financial risk management are contained in note 15 to these financial statements.

130

NOTES TO THE COMPANY FINANCIAL STATEMENTS 
FOR THE YEAR ENDED 31 DECEMBER 2014

3 Capital risk management

Equiniti Group Limited is focused on delivering value for its shareholders whilst ensuring the Company 
is able to continue effectively as a going concern. Value adding opportunities to grow the business are 
continually assessed, although strict and careful criteria are applied.

4 Auditors’ remuneration

Auditors’ remuneration of £1,250 (2013: £1,250) was borne by a subsidiary company.

5 Staff numbers and costs

The Company has no employees other than the directors. Services to the Company are provided by staff 
employed by other companies within the Group.

6 Directors’ remuneration

The costs of the directors are borne by subsidiaries of the Company. There are no costs to the Company for 
their services.

7 Income tax credit

Recognised in the statement of comprehensive income

Current tax credit for the Company

Current year

Total tax in the statement of comprehensive income

Reconciliation of effective tax rate

Profit / (loss) for the year

Total tax credit

Profit / (loss) excluding taxation

Tax using the UK corporation tax rate of 21.5% (2013: 23.25%)

Non-deductible expenses

Total tax credit

2014  
£m

(0.3)

(0.3)

2014  
£m

4.0

(0.3)

3.7

0.8

(1.1)

(0.3)

2013  
£m

–

–

2013  
£m

(0.7)

–

–

(0.2)

0.2

–

The standard rate of Corporation tax in the UK changed from 23% to 21% with effect from 1 April 2014. 
Accordingly the Company’s profits for this accounting year are taxed at an effective rate of 21.5%.

131

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE COMPANY FINANCIAL STATEMENTS 
FOR THE YEAR ENDED 31 DECEMBER 2014

8 Investments in subsidiaries

The Company has the following investments in subsidiaries:

Cost and net book value

At beginning of year

At end of year

2014  
£m

8.5

8.5

2013  
£m

8.5

8.5

The directors consider the value of the investments to be supported by their underlying assets. 
The Company has the following direct investments in subsidiaries:

Name of controlled entity

Country of 
Incorporation

Class shares 
held

Equiniti Enterprises Limited

Equiniti X2 Enterprises Limited

UK

UK

Ordinary

Ordinary

Principal 
activities

Holding
company

Holding
company

Ownership 
2014 
%

Ownership 
2013 
%

100

100

100

100

A more comprehensive listing of indirectly owned subsidiaries is provided in the consolidated financial 
statements of Equiniti Group Limited.

9 Investments

The Company has the following investments

Shares held in Euroclear plc

2014  
£m

11.0

11.0

2013  
£m

6.1

6.1

The shares were revaluaed at the end of 2014 to reflect the price paid by other shareholders of Euroclear 
plc in recent transactions.

132

NOTES TO THE COMPANY FINANCIAL STATEMENTS 
FOR THE YEAR ENDED 31 DECEMBER 2014

10 Other financial assets

Non-current

Intercompany loan due from related parties

Accrued interest on loan due from related parties

2014  
£m

2.6

0.2

2.8

Interest on intercompany loans is charged at a rate equivalent to the average rate charged on the 
underlying loans in Equiniti NewCo 2 plc. The intercompany interest rate is currently 7.125%  
(2013: 7.125%). Amounts owed from group undertakings are unsecured and have no fixed date of 
repayment but will not be called upon in the next twelve months.

Current

Receivables due from related parties

11 Other financial liabilities

Non-current

Intercompany loan due from related parties

Accrued interest on loan due from related parties

2014  
£m

–

–

2014  
£m

12.2

1.5

13.7

2013  
£m

1.0

–

1.0

2013  
£m

7.8

7.8

2013  
£m

18.3

0.7

19.0

Interest on intercompany loans is charged at a rate equivalent to the average rate charged on the 
underlying loans in Equiniti NewCo 2 plc. The intercompany interest rate is currently 7.125%  
(2013: 7.125%). Amounts owed to group undertakings are unsecured and have no fixed date of repayment 
but will not be called upon in the next twelve months.

Current

Amounts classified as other financial liabilities due 
to related parties

2014  
£m

0.2

0.2

2013  
£m

0.1

0.1

133

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE COMPANY FINANCIAL STATEMENTS 
FOR THE YEAR ENDED 31 DECEMBER 2014

12 Trade and other receivables

Other receivables and prepayments

13 Cash and cash equivalents

Cash and cash equivalents per statement of financial position

Cash and cash equivalents per statement of cash flows

14 Share capital and reserves

In millions of shares

On issue at beginning of year

On issue at 31 December – fully paid

Allotted, called up and fully paid

Shares of £1 each

15 Financial instruments

Credit risk

Share
capital
2014
£m

5.0

5.0

Share
premium 
2014
£m

3.5

3.5

The maximum exposure to credit risk at the reporting date was:

In millions of shares

Loans and receivables due from related parties

Trade and other receivables

Cash and cash equivalents

Note

10

12

13

134

2014  
£m

0.5

0.5

2014  
£m

2.6

2.6

2013  
£m

0.5

0.5

2013  
£m

0.3

0.3

Ordinary
shares 
2014 

Ordinary
shares 
2013 

5.0

5.0

Total 

2014
£m

8.5

8.5

5.0

5.0

Total 

2014
£m 

8.5

8.5

Carrying
amount 
2014
£m 

Carrying
amount
2013
£m 

–

0.5

2.6

3.1

7.8

0.5

3.0

11.3

NOTES TO THE COMPANY FINANCIAL STATEMENTS 
FOR THE YEAR ENDED 31 DECEMBER 2014

Credit risk mitigation

No amounts were past due, the company holds no collateral as security. For cash and cash equivalents, only banks and 
financial institutions with a minimum rating of A are accepted.

Liquidity risk

The maximum exposure to liquidity risk at the reporting date was:

In millions of shares

Payables to related parties

Loans from related parties are repayable on demand.

Capital risk

Note

11

Carrying
amount 
2014
£m 

0.2

0.2

Carrying
amount
2013
£m 

0.1

0.1

The Company’s objectives when managing capital is to maximise shareholder value whilst safeguarding the Company’s 
ability to continue as a going concern. Total capital is calculated as total equity as shown in the balance sheet.

Management of capital

Equity

16 Related party transactions

Interest receivable from related parties during the year

Company’s subsidiaries

Interest payable to related parties during the year

Company’s subsidiaries

Amounts receivable from related parties at the balance sheet date

Company’s subsidiaries

2014
£m 

11.8

11.8

2013
£m 

7.8

7.8

2014
£m 

2013
£m 

0.2

0.9

2.8

0.3

1.1

8.8

Amounts payable to related parties at the balance sheet date

Company’s subsidiaries

13.9

19.1

135

Making complex things simpleSECTION 03Equiniti Annual Report 2014FINANCIAL STATEMENTSNOTES TO THE COMPANY FINANCIAL STATEMENTS 
FOR THE YEAR ENDED 31 DECEMBER 2014

17 Ultimate parent company and controlling party

The Company is a wholly owned subsidiary of Equiniti (Luxemburg) Sarl, a company incorporated in 
Luxemburg. The ultimate controlling party relationship lies with the funds managed by Advent International 
Corporation, a group incorporated in the United States of America.

18 Post balance sheet event

There have been no events subsequent to the balance sheet date which require disclosure in, or adjustment 
to, the financial statements.

19 Accounting estimates and judgements

There are no accounting policies where the use of assumptions and estimates are determined to be 
significant to the financial statements.

136

Making complex 
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Equiniti Annual Report 2014Making complex things simpleequiniti.com