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Eurazeo

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Exchange NYSE
Sector Financial Services
Industry Banks - Regional
Employees 10,000+
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FY2014 Annual Report · Eurazeo
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GET TO KNOW OUR PLACE

2014 ANNUAL REVIEW

CHAIRMAN’S LETTER

GRAYSON HALL 
Chairman, President and  
Chief Executive Officer

To our shareholders, associates, customers and communities:

Today, Regions serves over four million consumer households in  
16 states in the Southeast, Midwest and Texas – this area not only  
represents a great place to do business, but also importantly provides 
compelling growth opportunities. In addition to the population of 
many of our markets increasing at rates well above the national 
average, these markets are seeing expansion in industries like 
healthcare, auto manufacturing and aerospace. There is also 
access to overseas markets, as global trade is thriving from South 
Florida to Texas as well as robust investment in manufacturing, with 
an industrial renaissance underway across the southern Gulf Coast, 
creating stronger local economies and prompting job creation. 

We believe that these are great markets, many of which have  

historically delivered much higher rates of economic growth than 

other parts of the nation. And, we remain confident that over time this 

creates tremendous opportunity for Regions to continue to grow.

As attractive as these market characteristics are, however, even 

more important is that Regions’ associates serve the consumers 

and businesses in these communities very well. Our cornerstone 

belief is that banking is about relationships. This focus has helped 

us build a leading franchise in the markets where we operate, and 

today we are working to further strengthen our competitive posi-

tion by expanding existing customer relationships, establishing 

new ones and continuing to put customer needs at the center of 

our decision making. That effort, in turn, creates greater value for 

the organization and for those we serve.

Creating Value for All Stakeholders
Shared value is at the core of our culture and the foundation for 
how we conduct business every day. This concept is built on the 
knowledge that Regions prospers when – and only when – we 
create value for all our stakeholders: customers, associates, com-
munities and shareholders. It is a sustainable business model that 
reinforces value for all of those stakeholders. It determines what 
products we offer, how we sell into customer needs and how we 
provide financial advice. Most importantly, it builds long-term 
sustainable value and a stronger corporate culture.

Progress on Many Fronts
In 2014, our shared value model delivered a year of steady progress, 
with a continued focus on the fundamentals of banking and meeting 
customer needs through service and innovation. Growth in loans, 
deposits and customers helped increase net income available to 
common shareholders to $1.1 billion. Diluted earnings per common 
share were $0.80, an increase of 4% from the previous year. Notably, 
we achieved these results despite the headwinds of a challenging 
operating environment. Regions’ needs-based relationship banking 
approach, through our Regions360™ initiative, is resonating with our 
team and our customers. We grew the number of quality house-
holds, as well as the number of checking, savings, credit card 
and wealth management accounts during the year. This contrib-
uted to an increase in loan and deposit balances of 4% and 2%, 
respectively, year over year. Importantly, loan growth in 2014 was 
broad-based, with increases achieved in both the business and 
consumer loan portfolios. 

1   

REGIONS 2014 ANNUAL REVIEWBusiness lending constitutes more than 62% of our total loan portfolio. We 
finished the year on a positive note, with more than $48 billion in business 
loan balances outstanding, an increase of 5% from the previous year. 
Growth in commercial and industrial lending was driven by strong perfor-
mance in our specialized lending groups, asset-based lending, as well as our 
local market banking teams. Our bankers do a great job of understanding 
business customers’ specialized needs and the unique characteristics of 
each industry, as well as developing solutions that support our customers’ 
business goals. 

Our consumer loan portfolio also performed well and achieved a 2% increase 
over the previous year. This growth was led by our indirect auto lending and 
credit card portfolios, which grew 18% and 6%, respectively. We continue 
to meet more customer needs through a variety of product offerings.

In 2014, we also extended our record of prudently managing expenses. This 
was the fourth consecutive year in which we reduced full-year adjusted 
expenses while continuing to invest in the talent and technology necessary 
to build on our momentum. 

Asset quality is an essential measure of the health of a financial institution, 
and in 2014, our prudent risk discipline practices again led to improvement 
across our credit metrics. For example, non-accrual loans as a percentage 
of total loans fell by 38 basis points to only 1.07%. Also, citing our improved 
risk profile, four major credit rating agencies took positive rating actions 
on Regions during the course of the year.

We are also focused on effectively deploying our capital at Regions. With 
industry-leading capital levels, we can support higher payouts to share-
holders, strong organic growth and still explore strategic opportunities. In 
fact, during 2014 we returned approximately $500 million to shareholders 
through common share repurchases and quarterly dividends. Increasing 
returns to our owners will continue to remain an important priority. 

Banking on Our Customers’ Terms
Regions’ customers choose to interact with us in a variety of digital and 
automated ways. Customers can use our remote deposit capture to deposit 
a paycheck through Regions’ mobile app, or transfer funds to a child at college 
through online banking, or visit an ATM to cash a check on a weekend. 
All of these channels are highly relevant to today’s consumer. The vast 
majority of our customers use multiple channels on a monthly basis, and 
enabling that choice and convenience is a primary goal of our channel 
strategy. Adoption of mobile and online solutions has grown rapidly, and 
we expect the digital channel to continue to expand at a faster rate. This 
rising demand supports our continued robust investment in digital solutions 
to ensure that we are meeting customer expectations and needs.

Even as technologies evolve and the multi-channel environment expands, 
we see banking fundamentally as a people business. For that reason, the 
brick-and-mortar branch remains highly relevant. Our 1,666 physical points 
of presence – and the associates who staff them – represent a distinct  
competitive advantage. In fact, today the number one consideration for most 
customers when choosing a bank is its physical location. As such, approxi-
mately 60% of our four million consumer households have visited a branch in 
the last 30 days and 80% of our new account sales occur in the branch.

Pictured left to right: Grayson H., Cindy R.

Net Income*

2012

2013

2014

$991 

$1,090 
$1,103 

11% Increase

($ in millions)

* Net Income Available to Common Shareholders

Ending Loans

2012

2013

2014

$73,995 
$74,609
$77,307

4% Increase

($ in millions)

Tier 1 Common Ratio1,2

2012

2013

2014

10.8% 

11.2% 

11.7% 

90bps Increase

1 See Table 2 in Form 10-K for GAAP to non-GAAP reconciliations.
2 Current year capital ratios are estimated.

2   

REGIONS 2014 ANNUAL REVIEWLower Total Funding Costs

2012

2013

2014

0.38% 

0.31% 

0.58% 

27bps Improvement

Lower Adjusted
Non-Interest Expense*

2012

2013

2014

$3,471 
$3,432 
$3,358 

3%Decrease

($ in millions)

* See Table 2 in Form 10-K for GAAP to non-GAAP reconciliations.

While the branch remains vital, its role is steadily evolving. We see 
the branch channel transitioning from its current function as a vehicle 
to conduct transactions to that of a facilitator of customer service, 
community engagement, financial education and advice and 
guidance, all while offering financial products that customers 
want to acquire at a branch office. Today we are experimenting with 
different formats, different staffing models and different types of 
technology to make our branches more efficient. As we do so, we 
carefully evaluate customer response to ensure we are aligned with 
the needs and expectations of customers in each individual market. 

We are also taking steps to rationalize our branch network. This 
means consolidating branches where warranted, as well as adding 
new ones in target markets such as St. Louis, Atlanta, Houston and 
New Orleans.

In particular, we see a terrific opportunity to provide additional 
products that customers need and value. Many customers today 
have financial services needs that we have not yet met. We want to 
broaden and deepen those relationships, and we have the tools 
and strategies in place to be successful in that effort.

The health of the communities we serve, both their economic and 
social well-being, is also vital to our continued success. For Regions 
to prosper, we must be thoughtful in our work to create value for 
communities. We are committed to continuing to build community 
success through business and philanthropic investments and 
engagement initiatives that address important needs like financial 
literacy and investor education, and through the time and leadership 
talents of thousands of Regions associates who support philan-
thropic endeavors in their hometowns.

Driving Further Progress: A Strong Team with a Strong Culture
We look ahead to 2015 with confidence in our ability to sustain our 
steady progress and create increased value for all our stakehold-
ers. We are well-positioned in a number of ways. First, from a 
domestic economy perspective, we expect the overall recovery 
to continue at a reasonable pace. And, as noted previously, the 
markets in our service area offer the opportunity to recover and 
grow at rates above the national average. We will continue to 
increase our resource and capital investments in markets with  
particularly attractive growth profiles. 

We anticipate that the current low interest rate environment is likely 
to persist for most of 2015. With that in mind, we are mitigating 
the risk of a modest growth, low rate environment by focusing on 
the diversification of our revenues and with very rigorous expense 
management activities. We enter 2015 with confidence that we 
have solid business plans and a team committed to executing 
those plans.

We are committed to sustaining growth and creating value, and we 
believe we can achieve these goals by leveraging the passion for 
service among our more than 23,000 Regions associates. Our 
continued success in delivering for customers rests with each of 
them. New initiatives are underway to maximize their contributions 
by refining and strengthening our organizational culture so that it is 
more open and transparent, values every opinion and every per-
spective and encourages and enables even higher performance. 
We believe we are building the best team in the industry to lead the 
way to deliver on our plans. 

I am grateful to our associates, our Board of Directors, our customers 
and shareholders, for their continuing support and confidence.

Sincerely,

Grayson Hall 
Chairman, President and Chief Executive Officer

3   

REGIONS 2014 ANNUAL REVIEWOPPORTUNITIES, PRIORITIES AND 
THE ROLE OF CULTURE
A Conversation with Grayson Hall

Q:

A:

Q:
A:

More providers and more products seem to appear in the 
financial services marketplace every day. How is Regions 
responding to this new competitive landscape?

It’s quite true; we operate in an environment where 
competition is everywhere. In addition to traditional 
competitors with banking offices in our market, more 
financial services are being delivered in a digital channel. 
So there are competitors from many non-traditional ven-
ues that didn’t exist before. At Regions, our strategy is 
to be a relationship bank, focused on meeting customer 
needs with consistent and excellent service and deliver-
ing convenient banking across multiple channels. We 
still believe that banking at its core is a people business 
and we are still investing in our team, but also investing 
in technology and channels that provide customers 
with convenience.

We also believe the strength in our franchise is having that 
direct engagement with customers and communities, where 
they can come in and meet with bankers who can help them 
solve problems and provide advice and guidance to help 
them make better financial decisions. That full-service banking 
relationship is a strength that few others can match, and 
that’s where Regions has the opportunity to excel.

What is the role of technology in supporting your strategy 
as a relationship bank?

We really want to have that personal, community bank 
touch and feel and engagement in the communities we 
serve, while still delivering the products and services and 
technology that customers expect – so they can choose 
how to bank with us. I think we have uniquely positioned 
ourselves to provide a full-banking relationship across all 
convenience channels. For the most part, products and 

services can be replicated very quickly. But what cannot, 
are your physical points of presence and the team that you 
assemble to serve customers. And we’ve brought together 
some very strong bankers who believe in our culture and 
believe in the strength of our approach to business.

Q:

You have invested time and resources to better understand 
and define culture at Regions. What role does culture play in 
strengthening your performance and creating shared value?

A:

There is no doubt about it, culture is critically important to 
our success. We are focused on developing a unique and 
strong culture that helps us achieve our goals and deliver 
exceptional service to our customers, while creating an 
environment where our associates are passionate about 
what they’re doing. That passion for our mission means a 
commitment to create shared value for all of our stakeholders.  
It’s about having integrity, earning trust and feeling a 
sense of personal accountability for results. We want to 
earn a decent profit in a decent way. But, we recognize that 
no culture stands still and this fact requires that we take a 
very thoughtful and strategic approach to enhancing and 
strengthening our culture every day. It should drive our 
every decision and every interaction with our customers. 

With every customer interaction, we have the opportunity to 
demonstrate our core values and our desire to understand 
their needs and meet those needs with the best products 
and services. Regions360™ resonates with our associates 
because it is very much aligned with those values and it puts 
customer needs first.

REGIONS 2014 ANNUAL REVIEW

4   

WE KNOW A PLACE...

That’s expanding and growing…
where five of the top 10 MSAs are 
growing at rates well above the  
national average.

Where opportunity abounds…
to serve 2.3 million businesses – 
and help them grow.

That’s a major player  
in global commerce...
and exports nearly $800 billion  
in goods annually.

With thousands of firms  
in fast-growing industries...
that value specialized expertise  
in their banking relationships.

With more than  
100 million consumers...
seeking flexible and innovative  
solutions for their financial needs.

REGIONS 2014 ANNUAL REVIEW

5   

GET TO KNOW OUR PLACE

This is Our Place — the 16 states we serve from Texas to Indiana to 
Florida — and its progress makes it among the most attractive places 
to do business in America. For Regions, the positive demographic 
and economic forces at work in Our Place are a source of strength. 
Today we’re building on that strength with a growth strategy fueled 
by innovation, empowered by personal service and supported by a 
culture that puts customers and communities first.

Pictured left to right, and top to bottom: Greg M., Sophia F., Ginny F., Chris W., Cam J. and Evelyn M.

6   

REGIONS 2014 ANNUAL REVIEWOPTIMIZING OUR NETWORK

Regions’ branch network provides the foundation for face-to-face interactions where our bankers 
create and deepen relationships. Branches also establish a local presence and connect us with 
communities. They also play a central role in generating loan and deposit growth, with more than  
80% of our sales occurring in a branch. Today we’re doing more to optimize our network – making 
sure we have the right locations, footprint, staffing levels and technology to increase operational 
efficiency while maintaining high levels of customer satisfaction.

Flagship branches, our largest 
at between 8,000 and 10,000 
square feet, are sited in visible, 
high-traffic, prime locations. 
Their larger staffs are focused 
on customer service and 
sales, and they offer a full line 
of business services and 
wealth management expertise.

Sized between 2,500 and 
4,000 square feet, our neigh-
borhood branches offer robust 
capabilities in a smaller foot-
print. Advanced technology 
plays an important role, and 
several employ the “universal 
banker” concept – where all 
bankers can execute a full 
suite of services, from simple 
check cashing to mortgages 
and business loans.

Our newest format, the micro 
branch, at 1,000 to 2,500 square 
feet, is built around the universal 
banker concept. These highly 
automated facilities feature 
advanced technology, includ-
ing video tellers, for routine 
transactions, and universal 
bankers are on hand to perform 
more value-added services.

Providing ultimate convenience 
for customers was key when 
developing our unmanned 
concept. Located on major 
highways with an abundance 
of traffic, this model has multi-
ple ATM and Video Teller 
Machines. 

7   

REGIONS 2014 ANNUAL REVIEWINNOVATION THAT DELIVERS 

WEST LAFAYETTE, IN

Our innovative universal branch concept and advanced technology are delivering  
for customers in West Lafayette, near the campus of Purdue University.

LEARN MORE

AT WWW.YOUTUBE.COM/USER/REGIONSFINANCIAL

SPECIALIZED WEALTH CAPABILITIES
Learn how Regions foresters help landowners increase the productivity  
of timberland assets.

LEARN MORE

AT WWW.YOUTUBE.COM/USER/REGIONSFINANCIAL

8   

REGIONS 2014 ANNUAL REVIEWVALUABLE EXPERTISE, SPECIALIZED SOLUTIONS

Nashville, TN

Corporate banking clients at small to mid-cap companies value working with bankers who have a 
deep understanding of the unique needs and requirements of their business. That client-centric focus, 
coupled with our geography presence and relationships, drives the success of Regions Specialized  
Industries. This group is a strong contributor to our overall success and is helping us achieve our 
growth objectives. During 2014, the Specialized Lending Group achieved year-over-year loan growth 
of 13%. Over the last four years, the Specialized Industries group has generated a Compound Annual 
Growth Rate (CAGR) in revenue of approximately 20%. Our Specialized Industries team is comprised 
of bankers with extensive experience — professionals who can provide insightful industry guidance on 
a range of customized solutions to meet our clients’ strategic and financial objectives. These specialty 
areas include: healthcare, energy and natural resources, restaurant, technology and defense, transportation 
and logistics, and financial services.

The Regions Healthcare team is a 
recognized leader in small and  
mid-cap healthcare, tax-exempt 
hospital finance and medical office 
building project finance. Our  
seasoned group of bankers has  
significant depth of experience  
providing healthcare companies 
with advice on capital structure,  
risk management and capital  
markets accessibility. 

Bankers in the Regions Restaurant 
Group leverage their industry 
expertise on behalf of national 
brand franchisees, franchisors, 
restaurant operating companies 
and private equity groups with a 
retail and consumer focus. Our 
team offers a thorough understanding 
of market conditions and provides the 
guidance and solutions necessary to 
execute growth and strategic plans. 

ENERGY & 
NATURAL RESOURCES

TECHNOLOGY 
& DEFENSE

Regions has been a leading bank to 
the energy and natural resources 
industry for more than four decades. 
Today, we have more than 200 U.S.-
based energy and natural resources 
clients – from upstream and mid-
stream energy sectors to power and 
utility companies. Our capital mar-
kets experts and in-house petroleum 
engineers average over 30 years of 
experience and understand the 
nuances of the energy industry. 

Whether the client is a cyber- 
security provider, an operator of 
data centers or a defense contrac-
tor, the Regions Technology and 
Defense Group has experienced 
industry specialists who deliver  
a full suite of integrated services.  
Our relationship-oriented approach 
serves a broad array of clients, 
from founder and venture capital- 
backed firms to leading publicly 
held companies.

9   

HEALTHCARE

RESTAURANT

REGIONS 2014 ANNUAL REVIEWTARGETING GROWTH

We’re focusing our investments on select markets that possess the most attractive potential for 
continued growth. These dynamic metropolitan areas are characterized by significant growth in 
population, deposits and business activity

ATLANTA

HOUSTON

NEW ORLEANS

ST. LOUIS

95 MILLION

PASSENGERS; WORLD’S MOST  
TRAVELED AIRPORT BASED ON 
PASSENGER VOLUME.

$216 BILLION

40%

3RD

TOTAL MARKET DEPOSITS  
FOR THE MSA. 

TOURISM ACCOUNTS FOR 40% 
OF NEW ORLEANS’ TAX REVENUE. 

LARGEST RAILROAD HUB IN THE U.S.

DALLAS

TAMPA

INDIANAPOLIS

MIAMI

TOP 5

RATED ONE OF AMERICA’S TOP 5 CITIES 
FOR WOMEN IN TECHNOLOGY.

#2 CITY

FOR REAL ESTATE  
INVESTMENT IN 2014.

TOPS

1,400

RANKED BY BOTH FORBES AND 
LIVABILITY.COM AMONG THE BEST 
DOWNTOWNS IN THE US. 

HEADQUARTERS OF LATIN AMERICAN 
OPERATIONS FOR 1,400 INTERNATIONAL 
COMPANIES. 

AUSTIN

ORLANDO

11.5%

PROJECTED POPULATION 
GROWTH (2014-2019). 

$33 BILLION

THEME PARK CAPITAL OF THE 
WORLD WITH 59 MILLION VISITORS 
SPENDING $33 BILLION IN 2013. 

10   

REGIONS 2014 ANNUAL REVIEWSTRENGTHENING CORE MARKETS

Our growth strategy is supported by a solid foundation of market share dominance and deposit 
growth in our core states. Regions’ strong competitive position in our core markets helps provide 
the financial capacity to execute our growth strategies. Our ability to grow low-cost deposits while 
having a loan-to-deposit ratio of 82% is a considerable funding benefit as well as a fundamental 
competitive advantage.

Alabama

Tennessee

Florida

BILLION

TO TAL REGIO NS DEPOSITS

$22.8
ST1

REGIONS RA NK 
IN DEPOSITS 

$17.3
ST1

BILLION

TO TAL REGIO NS DEPOSITS

BILLION

TO TAL REGIO NS DEPOSITS

25.7%

S H A R E   O F  
TOTAL DEPOSITS

REGIONS RA NK 
IN DEPOSITS 

14.1%

S H A R E   O F  
TOTAL DEPO SITS

REGIONS RA NK 
IN DEPOSITS 

4.2

%

S H A R E   O F  
TOTAL DEPO SITS

Mississippi

Louisiana

Arkansas

$6.6
ND2

BILLION

TO TAL REGIO NS DEPOSITS

BILLION

TO TAL REGIO NS DEPOSITS

BILLION

TO TAL REGIO NS DEPOSITS

REGIONS RA NK 
IN DEPOSITS 

13.8%

S H A R E   O F  
TOTAL DEPO SITS

REGIONS RA NK 
IN DEPOSITS 

7.6

%

S H A R E   O F  
TOTAL DEPO SITS

REGIONS RA NK 
IN DEPOSITS 

7.5

%

S H A R E   O F  
TOTAL DEPO SITS

$7.2
TH4

$19.1
TH5

$4.0
ND2

Growth in Low-Cost Deposits

Deposit Costs

2012

2013

2014

$82,031 
$82,777 
$85,605 

4% Increase

($ in millions)

2012

2013

0.15% 

2014

0.11% 

0.30% 

19 bps Improvement

11   

REGIONS 2014 ANNUAL REVIEWHIGH- 
PERFORMANCE 
CULTURE

Regions360™ is a critical component of our strategy for growth, 
and since inception, it has created significant value for both the 
bank and our customers. 

“ Regions is committed to providing 
opportunities and rewarding success. 
If you like the sound of that, then 
Regions is a great fit for you.” 

– Matt Spencer, Little Rock, AR

“ When I learned about the company  
values, I knew I had to become a part 
of the Regions family. At Regions,  
we live the values and you can feel it. 
Everyone is passionate about making 
a difference for our clients and also in 
supporting our employees to achieve 
their goals and maintain balance.”

– Patti Loftin, Tampa, FL

“  Although we work in a fast-paced  
and production-driven environment, 
the work culture is a warm family 
atmosphere that is inclusive for every-
one and values the employees’ effort 
to get the job done.” 

–Tyrone Mobley, Birmingham, AL

12   

Above: Maria R.

We’re Building a High-Performance Culture That Wins for 
Customers and Associates
Winning organizations possess a workplace culture that unlocks 
the full potential of its associates, allows good ideas to flourish 
and fuels the successful execution of the company strategy.  
At Regions, we have taken steps to strengthen an already strong 
organization by implementing new initiatives to better under-
stand our culture and identify the characteristics that can help 
our performance.

In the end, we know that an organization’s culture is not that which 
is proclaimed by leadership – it is what is lived by associates on the 
front line every day. We strengthen the engagement of our associ-
ates when we create an environment of transparent communication. 
Our goal is to create a workplace where everyone has a voice and 
where every perspective is valued and considered.

360 Relationships Put Customers at the Center
At Regions we’re dedicated to creating shared value for all our 
stakeholders, and that commitment is embodied in Regions360™ – 
a systematic, prescriptive approach that empowers our bankers 
to create deeper and broader relationships with customers. 
Whether it’s a young family just starting out or a large business 
planning to expand, every customer has unique needs and can 
benefit from an array of Regions’ products and services. 

Our associates have embraced Regions360™ because of its  
customer-centric rather than product-centric approach. It’s  
a strategy that works from the inside out – putting customers at 
the center of the decision-making process. Regions360™ begins 
with a detailed analysis that identifies financial needs unique to 
our customers, whether it involves an individual’s aspirations  
or a business’ goals. This allows us to then match those needs 
with solutions that are suitable and appropriate. 

REGIONS 2014 ANNUAL REVIEWCUSTOMER- 
CENTERED  
INNOVATION

Above: Brett P.

We Innovate With Customers in Mind
Our customers lead busy lives, so it’s important that we never 
stop looking for ways to make banking with us more convenient. 
Letting customers bank on their terms to perform transactions 
how, when and where they choose – that’s the philosophy that 
drives innovation at Regions. We’ll never stop emphasizing  
relationship banking with a personal touch, but innovative  
technology is playing a bigger role in delivering convenience  
that’s efficient both for customers and for us.

Everywhere, Anytime Convenience
Whether it’s depositing a paycheck, sending money to family, 
paying bills or checking an account balance, Regions’ Mobile 
Banking app puts convenience in the palm of our customers’ 
hands. We believe in offering customers choices – and Regions’ 
Mobile Deposit provides three availability options that allow cus-
tomers to choose how soon they want access to funds, including 
immediate availability. Our mobile app is also the ideal way to 
keep track of important account activity. A suite of mobile alerts 
lets customers know when a check clears, a deposit has been 
made or the account balance gets too low. 

In 2014, customers using mobile  
banking increased 20% year-over-year.

Customer demand for our mobile solutions is growing rapidly. 
Since 2012, mobile banking interactions increased 166% and the 
number of mobile banking customers grew by nearly one-third. 
Today, nearly four in 10 Regions’ customers utilize mobile bank-
ing. For customers who prefer to bank via their computer rather 
than a smartphone or tablet, Regions’ Online Banking offers an 
array of convenient features, including automated bill pay. Our tele-
phone Contact Center is another important Regions asset that 
supports cross-channel sales, service and expertise. Since 
2012, our Contact Center sales have increased 22%.

Automated, Capable and Personal: The Video Teller
For decades, customers have used ATMs to access funds  
and perform simple transactions. Today, Regions is a leader in 
expanding the capabilities of the remote terminal through our 
Video Teller Machines. When a customer visits the Video Teller, 
they are connected live via video chat to a banker who can  
perform nearly all of the transactions offered at a branch –  
from cashing a check to processing a mortgage payment.  
The service is available during extended hours, including nights 
and weekends. The Video Teller Machine also offers ATM 
capabilities 24/7. As our branch network continues to evolve, 
we expect the Video Teller to play an important role – handling 
more routine customer transactions, freeing branch associates to 
focus more on in-person value-added sales, service and advice. 

13   

REGIONS 2014 ANNUAL REVIEWFINANCIAL 
STRENGTH 
UNDERPINS 
OUR GROWTH

Above: (left to right) Scott R., Mike D.

Tier 1 Capital*

2012

2013

2014

12.0% 
11.7% 

12.5% 

* Current year capital ratios are estimated

XX bps Improvement

Liquidity

(Loans/Deposits)

2012

2013

2014

78% 
81% 
82% 

XX bps Improvement

Tangible Common Stockholders’ 
Equity to Tangible Assets*

2012

2013

2014

8.63% 

9.24% 

9.75% 

* See Table 2 in Form 10-K for GAAP to non-GAAP reconciliations

XX bps Improvement

Regions’ strong capital position and favorable liquidity profile establish a 
strong foundation for growth, while also supporting an appropriate return  
of capital to shareholders. 

At year-end, Regions’ Tier 1 Common ratio* stood at 11.7%, substantially 
above our peer median. Liquidity is also strong as we concluded 2014 with 
a loan-to-deposit ratio at 82%. We are focused on achieving organic loan 
growth, and our financial strength well positions us to reach that objective 
and make other prudent growth investments.

Regions’ strong capital position and 
favorable liquidity profile establish a  
strong foundation for growth, while  
also supporting an appropriate return  
of capital to shareholders. 

Individual deposits represent 44% of our deposit book, also well above 
average among peer institutions, and low-cost deposits are 91% of our 
total. These more “sticky” deposits create a stable deposit profile that is 
another source of strength for Regions, one that is likely to be beneficial  
in any future rising-rate environment. 

Sustained and prudent growth is our objective. Regions completed 2014 
with the financial strength to support investments to expand our franchise, 
broaden our solution set and reach more customers. 

14   

REGIONS 2014 ANNUAL REVIEWA STRONGER 
TEAM

Above: (left to right) Kara J., Steve P.

Our Strong Team Keeps Getting Stronger
At Regions, creating value for all of our stakeholders and achieving 
top-tier performance depends upon the dedication and strength of 
more than 23,000 associates. Recruiting, developing and retaining 
associates to build the best team is a core strategic priority. Today, 
our diverse, inclusive and empowering workplace is attracting 
some of the strongest talent in the industry. We’re also doing more 
to invest in our human capital and strengthen engagement across 
all of the organization’s functional areas and geographies.

(MA) program, reserved for the most promising recruits from 
colleges and universities and the U.S. military. This important 
and long-standing program has been part of the bank’s training 
program for more than 50 years. The program is comprehensive 
and demanding and leverages training insights from senior 
Regions management. MA graduates can be found in some of 
the most important leadership roles throughout every level of 
the Regions organization, including current Chairman, President 
and Chief Executive Officer Grayson Hall.

Investing in Talent Development
When associates join Regions, they are provided with training and 
development to quickly become oriented with the complexities of 
banking. Throughout an associate’s career, various types of training 
are available where the curriculum is designed to strengthen their 
skills. Individual training experiences are also available that focus on 
leadership development, which may last six to nine months. These 
and other development programs emphasize active learning, peer 
interaction and a healthy dose of regular self-assessment. 

Investing in our associates also comes as part of our annual talent 
management evaluations, where some 4,200 managers are 
assessed on their leadership competencies – to identify associates’ 
potential and possible career progression. Regions also utilizes tools 
to help associates identify their own particular strengths, which helps 
to pinpoint areas where an associate demonstrates exceptional skills 
or ability. These assessments give associates insight into themselves 
and provide education about how to leverage those skills to 
increase opportunities for advancement.

A Compelling Career Opportunity
From top graduates at leading universities to proven performers 
from the financial industry, premier talent is choosing a career at 
Regions because of our unique, compelling culture. The Regions 
workplace environment is collegial and team-oriented, and the 
opportunities for growth are significant. For new hires, our signature 
leadership development initiative is the Management Associate 

Meeting our business objectives also requires that we onboard  
leaders with extensive industry experience. In 2014, we were suc-
cessful in attracting impressive candidates in critical functional areas, 
including specialized lending and wealth management, and opera-
tional functions such as audit, compliance and risk management. 

According to Dave Keenan, Regions Director of Human 
Resources, “We are able to attract the best because we offer a 
work environment where people care about one another and 
their success. For some experienced bankers who have joined 
us, it’s getting back to banking the way they remembered it 
years ago. At Regions, they can see the fruits of their labor and 
they have the ability to control and influence outcomes.” 

Strategies to Strengthen Engagement
Along with key organization performance results – financial, risk, 
credit and service quality – we employ associate engagement 
as a key metric to measure our success in building the best team. 
Since the initial benchmark study of associate engagement in 
2012, we have recorded significant gains in associate engagement. 
Managers are now assessed on the engagement of their direct 
reports, and impact planning meetings are held to map future 
goals and progress. By opening lines of communication, over-
coming systemic barriers to getting the job done and promoting an 
environment of transparent communication where every associate 
feels they have a voice, we are on track to continue to strengthen our 
level of associate engagement. 

15   

REGIONS 2014 ANNUAL REVIEWINSURANCE  
SOLUTIONS

Above: (left to right) Stephanie S., Lynn M.

Coverage Targeted to Customer Needs
Centered on customers’ needs; built on strong relationships; 
successful at leveraging specialized expertise; powered by  
talented associates; these are the attributes Regions Insurance 
shares with our banking business. It is a formula that delivers 
growth. Today, Regions Insurance is ranked among the top  
30 insurance brokers in the United States, and is the nation’s 
third-largest bank-affiliated insurance agency. In 2014, this busi-
ness delivered 8% growth in revenues. Currently, with more than  
600 employees in 28 offices across 10 states, Regions Insurance  
is on target to continue to grow, expanding both organically and 
through strategic acquisitions.

Why an insurance brokerage subsidiary for Regions? It’s  
an opportunity to fulfill additional customer needs through 
Regions360™ while providing a more complete set of financial 
solutions to customers. Our insurance offerings include a full line of 
commercial property and casualty, employee benefits and personal 
lines. It is also an important source of non-interest revenue, deliver-
ing a stable earnings stream and consistent profitability.

Creating a Better Relationship
As in banking, strong relationships and an emphasis on superior 
customer service are differentiators that win in the insurance broker-
age business. Curren Coco, CEO of Regions Insurance Group, 
notes that, “We represent just about every major carrier in the 
world, but as a brokerage, we don’t control price, product or 
feature – those are consistent, whoever serves as broker. What 
we do control is service and product knowledge, and how well 
we treat you as a customer. The reason you come to us and stay 
with us is because we provide better service, more expertise  
and create a better relationship experience.”

Metrics indicate that Regions Insurance is delivering against its 
objective of superior customer service. The average duration of a 
client relationship is well above industry norms. All 45,000 Regions 
Insurance customers are surveyed each year and asked whether 

they would refer peers to Regions Insurance. Approximately 93% 
say yes – a superior measure within the industry. This high level of 
performance has helped earn Regions Insurance recognition as 
an Independent Insurance Agents and Brokers of America (IIABA) 
Best Practices Agency every year since 2010. 

Defined by Specialized Expertise – and Innovation
Effectively serving diverse businesses requires a high level of 
understanding of specialized needs and requirements. The 
insurance needs of an oil and gas exploration company are far 
different from those of a hospital or a trucking concern. Notes 
Coco, “Our people become industry experts in our clients’ busi-
nesses. For example, we insure one of the largest privately owned 
contractors that builds petrochemical plants. The complexity and 
difficulty of the insurance placement, the associated risks, the nature 
of the timelines – it all requires us to have an intimate understanding 
of our client’s operations and business.”

Regions Insurance is also a leader in applying advanced technology 
to help customers prepare for and, when possible, avoid damage 
from severe weather events. The Regions Insurance Severe Weather 
Alert System combines NOAA real-time weather data with geocod-
ing of customer assets to proactively notify clients when tornados, 
hailstorms, floods, wildfires or other severe events occur. This unique 
capability is just another way that we can better serve our customers 
and differentiate ourselves in the marketplace.

Leveraging Regions360™ – and a Strong Brand
Regions Insurance associates work collaboratively with their bank 
counterparts to implement Regions360™ to offer a wide range of 
solutions centered on customer needs. “Regions is a great brand 
and a large stable bank, and we’ve leveraged the stability of that 
within the insurance team – customers know their broker won’t 
be disappearing overnight,” says Coco. “The other key piece is 
ethics and culture. Those two things contribute to a compelling 
value proposition that our clients appreciate.”

16   

REGIONS 2014 ANNUAL REVIEWEXECUTIVE MANAGEMENT

O.B. Grayson Hall, Jr.
Chairman, President and  
Chief Executive Officer 
Executive Council and  
Operating Committee

David J. Turner, Jr.
Senior Executive Vice President 
Chief Financial Officer 
Executive Council and  
Operating Committee

Fournier J. “Boots” Gale, III
Senior Executive Vice President 
General Counsel  
and Corporate Secretary 
Executive Council and  
Operating Committee

C. Matthew Lusco
Senior Executive Vice President 
Chief Risk Officer 
Executive Council and  
Operating Committee

John B. Owen
Senior Executive Vice President 
Head of the Regional Banking Group 
Executive Council and  
Operating Committee

Brett D. Couch
Senior Executive Vice President 
East Region President 
Operating Committee

Barb Godin
Senior Executive Vice President 
Chief Credit Officer  
Operating Committee

C. Keith Herron
Senior Executive Vice President 
Head of Strategic Planning  
and Execution 
Operating Committee

William E. Horton
Senior Executive Vice President 
South Region President 
Operating Committee

Ellen Jones
Senior Executive Vice President 
Chief Financial Officer for Business 
Operations and Support 
Operating Committee

David R. Keenan
Senior Executive Vice President 
Director of Human Resources 
Operating Committee

BOARD OF DIRECTORS

George W. Bryan
Chief Executive Officer 
Old Waverly Properties, LLC

Carolyn H. Byrd
Chairman and Chief Executive Officer 
GlobalTech Financial, LLC

David J. Cooper, Sr.
Vice Chairman 
Cooper/T. Smith Corporation

Don DeFosset
Former Chairman, 
President and Chief Executive Officer 
Walter Industries, Inc.

Eric C. Fast
Former Chief Executive Officer 
Crane Co.

O.B. Grayson Hall, Jr.
Chairman, President and  
Chief Executive Officer 
Regions Financial Corporation

John D. Johns
Chairman, President and  
Chief Executive Officer 
Protective Life Corporation

James R. Malone
Managing Partner 
Qorval LLC

Ruth Ann Marshall
Former President of 
The Americas  
MasterCard International, Inc.

Scott M. Peters
Senior Executive Vice President 
Head of Consumer Services Group 
Operating Committee

William D. Ritter
Senior Executive Vice President 
Head of Wealth Management Group 
Operating Committee

Cynthia M. Rogers
Senior Executive Vice President 
Head of Operations and  
Technology Group 
Operating Committee

Ronald G. Smith
Senior Executive Vice President 
Mid-America Region President 
Operating Committee

John M. Turner, Jr.
Senior Executive Vice President 
Head of the Corporate Banking Group 
Operating Committee

Susan W. Matlock
Former President and  
Chief Executive Officer 
Innovation Depot

John E. Maupin, Jr.
Former President 
Morehouse School of Medicine

Charles D. McCrary
Lead Independent Director 
Regions Board of Directors
Former Chief Executive Officer 
Alabama Power Company

Lee J. Styslinger III

Chairman and Chief Executive Officer 
Altec, Inc.

17   

REGIONS 2014 ANNUAL REVIEWFORWARD-LOOKING STATEMENTS

This 2014 Year in Review, periodic reports filed by Regions Financial 
Corporation under the Securities Exchange Act of 1934, as amended, and any 
other written or oral statements made by us or on our behalf may include for-
ward-looking statements as defined in the Private Securities Litigation Reform 
Act of 1995.  The terms “Regions,” “the Company,” “we,” “us” and “our” mean 
Regions Financial Corporation, a Delaware corporation and its subsidiaries, 
when or where appropriate. The words “anticipates,” “intends,” “plans,” “seeks,” 
“believes,” “estimates,” “expects,”“targets,” “projects,” “outlook,” “forecast,” 
“will,” “may,” “could,” “should,” “can” and similar expressions often signify for-
ward-looking statements. Forward-looking statements are not based on histori-
cal information, but rather are related to future operations, strategies, financial 
results or other developments. Forward-looking statements are based on man-
agement’s current expectations as well as certain assumptions and estimates 
made by, and information available to, management at the time the statements 
are made. Those statements are based on general assumptions and are sub-
ject to various risks, and because they also relate to the future they are likewise 
subject to inherent uncertainties and other factors that may cause actual results 
to differ materially from the views, beliefs and projections expressed in such 
statements. Therefore, we caution you against relying on any of these forward- 
looking statements. These risks, uncertainties and other factors include, but  
are not limited to, the risks described below:

•  Current and future economic and market conditions in the United States  

generally or in the communities we serve, including the effects of declines in 
property values, unemployment rates and potential reductions of economic 
growth, which may adversely affect our lending and other businesses and  
our financial results and conditions.

•  Possible changes in trade, monetary and fiscal policies of, and other activities 
undertaken by, governments, agencies, central banks and similar organiza-
tions, which could have a material adverse effect on our earnings.

•  The effects of a possible downgrade in the U.S. government’s sovereign 

credit rating or outlook, which could result in risks to us and general economic 
conditions that we are not able to predict.

•  Possible changes in market interest rates or capital markets could adversely 
affect our revenue and expense, the value of assets and obligations, and the 
availability and cost of capital and liquidity.

•  Any impairment of our goodwill or other intangibles, or any adjustment of 

valuation allowances on our deferred tax assets due to adverse changes in 
the economic environment, declining operations of the reporting unit, or 
other factors.

•  Possible changes in the creditworthiness of customers and the possible 

impairment of the collectability of loans.

•  Changes in the speed of loan prepayments, loan origination and sale volumes, 
charge-offs, loan loss provisions or actual loan losses where our allowance for 
loan losses may not be adequate to cover our eventual losses.

•  Possible acceleration of prepayments on mortgage-backed securities due to 
low interest rates, and the related acceleration of premium amortization on 
those securities.

•  Our ability to effectively compete with other financial services companies, 

some of whom possess greater financial resources than we do and are sub-
ject to different regulatory standards than we are.

•  Loss of customer checking and savings account deposits as customers pursue 

•  Changes in laws and regulations affecting our businesses, such as the Dodd-
Frank Act and other legislation and regulations relating to bank products and 
services, as well as changes in the enforcement and interpretation of such 
laws and regulations by applicable governmental and self-regulatory agen-
cies, which could require us to change certain business practices, increase 
compliance risk, reduce our revenue, impose additional costs on us, or  
otherwise negatively affect our businesses.

•  Our ability to obtain no regulatory objection (as part of the comprehensive 
capital analysis and review (“CCAR”) process or otherwise) to take certain 
capital actions, including paying dividends and any plans to increase common 
stock dividends, repurchase common stock under current or future programs, 
or redeem preferred stock or other regulatory capital instruments, may impact 
our ability to return capital to stockholders and market perceptions of us.

•  Our ability to comply with applicable capital and liquidity requirements (including 
the finalized Basel III capital standards), including our ability to generate capital 
internally or raise capital on favorable terms, and if we fail to meet requirements, 
our financial condition could be negatively impacted.

•  The costs, including possibly incurring fines, penalties, or other negative 

effects (including reputational harm) of any adverse judicial, administrative, or 
arbitral rulings or proceedings, regulatory enforcement actions, or other legal 
actions to which we or any of our subsidiaries are a party, and which may 
adversely affect our results.

•  Our ability to manage fluctuations in the value of assets and liabilities and 

off-balance sheet exposure so as to maintain sufficient capital and liquidity  
to support our business.

•  Possible changes in consumer and business spending and saving habits and 

the related effect on our ability to increase assets and to attract deposits, 
which could adversely affect our net income.

•  Any inaccurate or incomplete information provided to us by our customers  

or counterparties.

•  Inability of our framework to manage risks associated with our business such 
as credit risk and operational risk, including third-party vendors and other ser-
vice providers, which could, among other things, result in a breach of operating 
or security systems as a result of a cyber attack or similar act.

•  The inability of our internal disclosure controls and procedures to prevent, 

detect or mitigate any material errors or fraudulent acts.

•  The effects of geopolitical instability, including wars, conflicts and terrorist 
attacks and the potential impact, directly or indirectly on our businesses.

•  The effects of man-made and natural disasters, including fires, floods, 

droughts, tornadoes, hurricanes, and environmental damage, which may 
negatively affect our operations and/or our loan portfolios and increase our 
cost of conducting business.

•  Our inability to keep pace with technological changes could result in losing 

business to competitors.

•  Our ability to identify and address cyber-security risks such as data security 
breaches, “denial of service” attacks, “hacking” and identity theft, a failure of 
which could disrupt our business and result in the disclosure of and/or misuse 
or misappropriation of confidential or proprietary information; increased 
costs; losses; or adverse effects to our reputation.

other, higher-yield investments, which could increase our funding costs.

•  Possible downgrades in our credit ratings or outlook could increase the costs 

•  Our inability to develop and gain acceptance from current and prospective 
customers for new products and services in a timely manner could have a 
negative impact on our revenue.

of funding from capital markets.

18   

REGIONS 2014 ANNUAL REVIEW•  The effects of problems encountered by other financial institutions that 
adversely affect us or the banking industry generally could require us to 
change certain business practices, reduce our revenue, impose additional 
costs on us, or otherwise negatively affect our businesses.

•  The effects of the failure of any component of our business infrastructure 
provided by a third party could disrupt our businesses; result in the disclo-
sure of and/or misuse of confidential information or proprietary information; 
increase our costs; negatively affect our reputation; and cause losses.

•  Our ability to receive dividends from our subsidiaries could affect our liquidity 

and ability to pay dividends to stockholders.

•  Changes in accounting policies or procedures as may be required by the 
Financial Accounting Standards Board or other regulatory agencies could 
materially affect how we report our financial results.

•  The effects of any damage to our reputation resulting from developments 

related to any of the items identified above.

You should not place undue reliance on any forward-looking statements, which 
speak only as of the date made. Factors or events that could cause our actual 
results to differ may emerge from time to time, and it is not possible to predict all 
of them. We assume no obligation to update or revise any forward-looking state-
ments that are made from time to time, either as a result of future developments, 
new information or otherwise, except as may be required by law.

FINANCIAL HIGHLIGHTS

(In millions, except per-share data) 

2014 

2013 

2012

EARNINGS SUMMARY 
Income from continuing operations available to common shareholders 
Net income available to common shareholders 
Earnings per common share from continuing operations – diluted 
Earnings per common share – diluted 

 $ 

1,090  
 1,103  
 0.79 
 0.80 

 $ 

1,103  
 1,090  
0.78  
0.77  

 $ 

1,050 
 991 
 0.76 
 0.71 

BALANCE SHEET SUMMARY 
At year-end 

Loans, net of unearned income 

  Assets 
  Deposits 

Long-term debt 
  Stockholders’ equity 

Average balances – continuing operations 

Loans, net of unearned income 

  Assets 
  Deposits 

Long-term debt 
  Stockholders’ equity 

SELECTED RATIOS 
Allowance for loan losses as a percentage of loans, net of unearned income 
Tier 1 capital2 
Tier 1 common risk-based capital (non-GAAP) 1,2 
Total risk-based capital 2 
Leverage capital 2 
Tangible common stockholders’ equity to tangible assets (non-GAAP) 1 
Adjusted efficiency ratio (non-GAAP) 1 

OTHER INFORMATION 
Basic Weighted-average number of common shares outstanding  
Diluted Weighted-average number of common shares outstanding  
Total Branch Outlets 
ATMs    

1 See Table 2 in Form 10-K for GAAP to non-GAAP reconciliations.
2 Current year capital ratios are estimated.

 $  77,307  
  119,679  
   94,200  
 3,462  
   16,989  

 $  74,609  
  117,396  
   92,453  
 4,830  
   15,768  

 $  73,995 
  121,347 
   95,474 
 5,861 
   15,499 

 $  76,253  
  118,468  
   93,481  
 4,057  
   16,725  

 $  74,924  
  117,805  
   92,646  
 5,206  
   15,502  

 $  76,035 
  122,182 
   95,330 
 6,694 
   15,035 

1.43% 

1.80% 

2.59%

 12.54  
 11.65  
 15.26 
 10.86 
9.75 
 65.50  

 1,375  
 1,387  
 1,666  
1,997  

 11.68  
 11.21  
 14.73  
 10.03  
9.24 
 65.42  

 1,395  
 1,410  
 1,705  
 2,029  

 12.00 
 10.84 
 15.38
 9.65
8.63
 64.42 

 1,381 
 1,387 
 1,711 
 2,054 

19   

REGIONS 2014 ANNUAL REVIEW 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
FORM 10-K 
Our 2014 Annual Report on Form 10-K (“10-K”) 
also serves as our 2014 Annual Report to 
Stockholders. Please note that our 2014 Year in 
Review does not include, and is not intended as  
a substitute for, the information contained in our 
10-K. For complete financial statements, including 
notes and management’s discussion and analysis 
of financial condition and results of operations, 
please refer to our 10-K filed with the Securities 
and Exchange Commission, which can be found 
at ir.regions.com/financials.cfm.

REGIONS FINANCIAL CORPORATION 
1900 Fifth Avenue North 
Birmingham, AL 35203 
Phone: 1-800-734-4667

STOCK LISTING 
Regions common stock is traded on the NYSE 
under the symbol RF.

CORPORATE WEBSITE 
For more information, please visit  
www.regions.com

ANNUAL MEETING 
The 2015 Annual Meeting of Stockholders of 
Regions Financial Corporation will be held on 
Thursday, April 23, 2015, at 9:00 A.M., CDT,  
in the Upper Lobby Auditorium of Regions Bank, 
1901 Sixth Avenue North, Birmingham, AL 35203.

TRANSFER AGENT and REGISTRAR 
Computershare  
Post Office Box 30170 
College Station, TX 77842-3170

Telephone: 
1-800-524-2879 for current stockholders

1-800-446-2617 for non-stockholders requesting 
enrollment materials for dividend reinvestment and 
stock purchase plan

Hearing Impaired: 
1-800-952-9245

Shareholder Website: 
www.computershare.com/investor

Shareholder Online Inquiries: 
https://www-us.computershare.com/investor/contact

20