Euronet Worldwide Annual Report 2019

Plain-text annual report

2019 Annual ReportHistory Informs the FutureEuronet empowers ﬁnancial inclusion across the globe. 1 Bridging the Gap Between Cash and Digital ! Ria Ria's powerful app allows customers to stage a transaction on their smartphones and pay for it later at a Ria agent or store location. The technology empowers them to send money directly to their family or friends who can collect the payout in the most convenient manner for them including at an ATM, a Ria agent location or direct deposit into a bank account. 3 Connecting Consumers, Retailers and Brands with Innovative Payments Solutions ! Digital Wallet Consumers have shown shifting behavioral patterns to mobile and smartphone-powered payments. Euronet and its epay business segment are pioneering innovations in digital spaces and retail checkout lanes that bring convenience to consumers and more efficient customer experiences to retailers and brands through payments based on PINs, QR codes, barcodes, graphics, biometrics and other mobile-based alternative payments. 5 6Providing Currency Information and Payments. Anywhere. Anytime. ! XE The XE app has been downloaded more than 80 million times. Consumers trust it for accurate and reliable exchange rates and quick, easy and secure international money transfers all in one place. 7 8Embracing Technology to Secure Withdrawals at Any ATM ! BLIK Euronet's network of ATMs allows customers to withdraw their funds anytime from thousands of locations worldwide. By integrating with banking wallet technologies such as BLIK in Poland, Euronet provides an added layer of security and convenience to each transaction for mobile-savvy customers. 9 10Euronet: A Force in Driving the Payments Landscape and Industry Forward With physical and digital assets established and technology built for now and the future, the best is yet to come for Euronet. With a rich history of innovation, Euronet is well positioned to continue driving payments inclusion worldwide and the rapid growth the company has experienced since 1994. 11 11 A Leader in Secure Financial Transactions for 25 Years Euronet Worldwide is an industry leader in processing Euronet's global payment network is extensive - secure electronic ﬁnancial transactions. The Company including 50,457 ATMs, approximately 330,000 EFT POS offers payment and transaction processing solutions terminals and a growing portfolio of outsourced debit to ﬁnancial institutions, retailers, service providers and credit card services which are under management and individual consumers. These services include in 61 countries; card software solutions; a prepaid comprehensive ATM, POS and card outsourcing processing network of approximately 728,000 POS services, card issuing and merchant acquiring services, terminals at approximately 339,000 retailer locations in software solutions, cash-based and online-initiated 53 countries; and a global money transfer network of consumer-to-consumer and business-to-business approximately 397,000 locations serving 160 countries. money transfer services, and electronic distribution of With corporate headquarters in Leawood, Kansas, digital media and prepaid mobile phone time. USA, and 66 worldwide offices, Euronet serves clients in approximately 170 countries. 12 2 0 1 9 A T - A - G L A N C E 2 7 7 , 1 $ 5 1 0 2 9 5 9 , 1 $ 6 1 0 2 2 5 2 , 2 $ 7 1 0 2 7 3 5 , 2 $ 8 1 0 2 0 5 7 , 2 $ 9 1 0 2 Revenue (Millions) Adjusted EBITDA* (Millions) 8 8 2 $ 5 1 0 2 5 4 3 $ 6 1 0 2 5 1 4 $ 7 1 0 2 4 9 4 $ 8 1 0 2 7 0 6 $ 9 1 0 2 Adjusted Operating Income* (Millions) 5 0 2 $ 5 1 0 2 0 5 2 $ 6 1 0 2 5 0 3 $ 7 1 0 2 2 7 3 $ 8 1 0 2 4 7 4 $ 9 1 0 2 Transactions (Millions) 7 2 9 2 , 5 1 0 2 1 6 2 3 , 6 1 0 2 1 3 6 3 , 7 1 0 2 8 7 9 3 , 8 1 0 2 0 1 7 4 , 9 1 0 2 r i e h t o t s e r u s a e m l i a c n a n ﬁ P A A G - n o n e s e h t f o n o i t a i l i c n o c e r i a d e d v o r p d n a s m r e t e r a h s i j r e p s g n n r a e d e t s u d a d n a A D T B E d e t s u d a I j , e m o c n i j g n i t a r e p o d e t s u d a d e n ﬁ e d e v a h e w 9, 4 1 e g a p n O * Diluted Earnings Per Share 3 8 . 1 $ 5 1 0 2 . 3 2 3 $ 6 1 0 2 5 8 2 $ . 7 1 0 2 . 6 2 4 $ 8 1 0 2 . 2 3 6 $ 9 1 0 2 Adjusted Earnings Per Share* . 2 3 3 $ 5 1 0 2 . 2 0 4 $ 6 1 0 2 . 8 5 4 $ 7 1 0 2 . 3 5 5 $ 8 1 0 2 1 0 7. $ 9 1 0 2 . e r u s a e m l i a c n a n ﬁ P A A G . l . r S U e b a a p m o c y l t c e r i d t s o m 6 2 8 $ 5 1 0 2 1 0 9 $ 6 1 0 2 0 0 2 , 1 $ 7 1 0 2 3 3 2 , 1 $ 8 1 0 2 9 7 5 , 1 $ 9 1 0 2 Total Equity (Millions) 3 9 1 , 2 $ 5 1 0 2 3 1 7 , 2 $ 6 1 0 2 0 4 1 , 3 $ 7 1 0 2 1 2 3 3 $ , 8 1 0 2 8 5 6 4 $ , 9 1 0 2 Total Assets (Millions) 13 , s r o t s e v n i r o f i l s s a b a s a d e s u y n o m m o c e r a s r e h t o , i s s e n s u b e h t f o s t l u s e r e h t e b i r c s e d o t y l l u f e r o m d e s u e r a s n o i t a u c a c e s e h t l l i f o n a t r e c e l i h W . i i s n o i t a r e p o s s e n s u b g n o g n o r u o f o e c n a m r o f r e p . y r t s u d n i i g n s s e c o r p t n e m y a p e h t n h t i i i l w s e n a p m o c f o e u a v d n a e c n a m r o f r e p g n i t a r e p o e h t e r a p m o c d n a e t a u a v e o t l i s e c n e g a g n i t a r t i d e r c d n a s t s y a n a l d n a h t g n e r t s e h t f o s r o t a c d n i i e r a y e h t e s u a c e b s r o t s e v n i o t n o i t a m r o f n i l i u f e s u e d v o r p e r a h s i j r e p s g n n r a e d e t s u d a d n a A D T B E d e t s u d a I j , e m o c n i g n i t a r e p o d e t s u d a t a h t e v e j i l e b e W e t o N : For 25 years we have lived by that mission. I am proud that we have built a company that is nimble, ﬂexible and has never backed away from a challenge. These attributes have served us well as we have faced a number of challenges ranging from getting the rights to install our ﬁrst ATM, to managing through the last US recession and ﬁnancial crisis that started in 2008 to the 2017 demonetization of cash in India. The resilience of our business, our employees, our products, our balance sheet and our technology have all played a key role in managing through difficult times. And as we all know, we and the world now faces another signiﬁcant challenge – the COVID-19 pandemic. Not only is it the medical challenges we all face, the virus will have a signiﬁcant adverse impact on the global economy. We entered the year with low-double digit growth expectations and each of our businesses started the year delivering strong results. Our business, like all those around the world have been impacted by this global pandemic, but I am conﬁdent that these events are transitory, that our business fundamentals are intact, that our balance sheet is strong and we will come through this challenge stronger.And I think for you to fully appreciate my conﬁdence, it is important to understand how we have consistently worked over the past 25 years to be diverse in product and geography, develop the best technology and build a strong balance sheet. It is important to understand where we have come from, what we have built and where we are going. We have grown from a single ATM in Budapest to a global network which includes more than 50,000 ATMs, 1.1 million POS terminals, and the second largest money transfer network with 397,000 locations worldwide. We have also developed leading-edge payments technology that powers our entire network. And while we have accomplished many things, I am very proud to say we have done it all while delivering earnings growth in each of our 25 years. I founded Euronet with a mission to bring ﬁnancial payment inclusion to those who have not had it before.INTRODUCTION14We launched the ﬁrst ATM in Budapest and quickly expanded to Poland and Germany. That's when we realized that our ATMs could be used to sell other ancillary products in addition to the traditional cash withdrawals. Mobile phone top-ups were the ﬁrst service we added to our ATMs and the experience we accumulated with that led to the strategic acquisition of U.K.-based epay in 2003. This acquisition broadened our capabilities as we expanded our presence into retail by introducing us to tokenized transactions and transactions completed with a bar code rather than a 16-digit credit card number. After expanding epay across Europe and the U.S., we realized there were more customers out there we could help in our mission of making payments accessible, convenient and affordable. In 2007, we fulﬁlled that vision through the strategic acquisition of Ria, a global money remittance business.Moving through the global recession in 2008-2009, we continued to grow each of our three businesses and one thing became apparent – smartphones were emerging as a driving force in changing the way people communicated, including the way the customer may choose to make payments, interact with their ﬁnancial institution and manage their ﬁnancial transactions. Armed with a skilled team of veteran payment industry experts and the knowledge that payment acceptance would become more digital and less reliant on standard 16-digit credit card numbers, our team began to develop an industry-leading cloud-based payment platform that would transform payment acceptance.With the continued growth of each of our three segments and a focus on developing a new payments system, what has emerged is our REN Ecosystem™ which is an industry leading solution that encompasses Euronet’s vast global network and innovative payments platforms. Collectively, it empowers businesses and ﬁnancial institutions to meet the challenges of a changing payments landscape and provides people with convenient access to ﬁnancial services worldwide.It is important to understand where we have come from, what we have built and where we are going.""CHAIRMAN, CEO AND PRESIDENTMichael J. Brown15R E N E C O S Y S T E M Euronet Platforms REN Microservices The REN Ecosystem is a view of Euronet from a technology perspective. It covers all our critical payment platforms as well as our digital content from leading brands, ATMs, POS terminals, money transfer locations, and other physical ﬁnancial touch points. We rely on these technologies for our day-to-day business and for processing the billions of transactions we manage each year. The REN Ecosystem also provides payments technologies and development tools to our software customers through two key offerings with the REN Foundation and the REV Payments Cloud. 16 R E N E C O S Y S T E M As its name suggests, the REN Foundation is at the center Euronet also has software that builds solutions in cloud-based of the REN Ecosystem and contains the company’s key environments. These businesses include FinTechs such as payments platforms. challenger and digital banks, digital wallet providers, peer-to- Many businesses such as banks, national switches, and other ﬁnancial services companies operate in antiquated data centers that are expensive to maintain and, in many cases, not capable of processing modern and mobile-based transactions that rely on QR codes, biometrics such as ﬁngerprints, or other non- traditional payment methods. These systems are also based on peer payments companies, and others that provide a variety of virtual ﬁnancial services. Rather than building their solutions in traditional data centers, developers in these businesses typically build their solutions through remote access to technologies via an application programming interface or what is better known as an API. decades-old software that is expensive to maintain from For software customers in these environments, Euronet licensing and hardware standpoints and written in older provides the REV Payments Cloud. REV provides an API layer programming languages that most software development around the REN Foundation, enabling these developers to professionals no longer learn. access Euronet’s payments platforms with a single network Businesses in these situations license the REN Foundation and install it in their data centers or private cloud environments where it is used in parallel with their legacy systems to provide intelligent payments switching and other functionalities as part of modernization and digital transformation strategies. The REN Foundation also provides immediate solutions through connection (Platform as a Service) and use them in their custom apps or web applications. In addition, REV enables these customers to access Euronet’s global network of digital content from leading brands and use Euronet’s tremendous physical network of assets including the company’s ATMs, POS terminals and money transfer locations worldwide for cash payments or payouts and other physical and digital an architecture that is built to be compatible with common ﬁnancial transactions. third-party tools, linearly scalable on any hardware, and maintained with modern programming languages. In addition, the REN Foundation’s microservices capabilities enable development teams to quickly build new business logic without interrupting the system’s core transaction processing, enabling them to pursue new business opportunities with minimal risk while also providing a future-proof environment. Many retailers also leverage REV to access custom-built Euronet solutions on a SaaS (Software as a Service) basis. It is these technologies that power our segments – all of which continue to boast impressive results. S E G M E N T S Our Business Segments: Services and Solutions That Power Today's Economy Electronic Funds Transfer (EFT) That single ATM we installed in Budapest in 1995 has grown funds. We will continue to expand our ATM networks to into a global ATM network of more than 50,000 ATMs and new and existing markets, offer banks cost savings through a suite of ancillary products and services unmatched in the outsourcing deals and deliver innovative products that give payments space. customers the perfect intersection of physical cash in an Our EFT team remains focused on adding new ATMs in existing and new markets. During 2019, we deployed more than 4,200 of our Euronet-branded ATMs across Europe and into new markets in Asia. And, the recent interest in outsourcing from ﬁnancial service providers resulted in an increase to our outsourcing portfolio of almost 1,800 ATMs. We also acquired about 1,800 outsourcing ATMs in the U.S. increasingly digital world. These innovative products include 10 million cardless ATM withdrawal transactions per year in a market with a population of 38 million people, $4 billion cash deposits processed, issuing technology that enables new and traditional banks to issue open loop cards, channel agnostic acquiring capabilities to support ATM, POS and online initiatives, real time payments, and many more. towards the end of the year. These three factors, combined The diverse network and product offering in the EFT with new payment products, expansion of dynamic currency segment will allow us to continue to expand to new markets, conversion (DCC) services to all bank and credit cards add new products to our ATMs and offer banks a unique worldwide, more software launches and other ancillary value proposition as they continue to close branches across services on our ATMs drove a 53% year-over-year increase in the world. This strong set of assets will allow us to continue adjusted operating income in 2019 – the eighth consecutive to drive long-term double-digit growth. year EFT has achieved double-digit growth. As banks continue to close their branches around the world we believe that with our vast network of ATMs and leading- edge technology, the EFT segment is well positioned to ensure consumers around the world have access to their 18 S E G M E N T S epay epay was founded to transform mobile phone top-up into epay has now achieved two consecutive years of double- a digital experience by providing the service through a bar digit growth and has provided leading-edge technology code or swipe card rather than a scratch card with a PIN. to some of the world’s biggest brands and retail partners. As smartphones were introduced and the fee structures epay continues to develop technology that will help our of mobile top-ups were reduced, epay found itself at a partners advance their digital strategies, bring content to crossroads. Leveraging the strength of the international retail consumers in their preferred form, and provide payments network that epay had established, the epay team went to inclusion for all customers through various mobile wallet leading content providers such as Apple and Google and and retail integrations. helped them establish an international gift card presence quickly and efficiently. What ensued was a complete transformation of the epay business into a leading global digital media content and SaaS solutions provider. 19 S E G M E N T S Money Transfer In the 12 years since we acquired Ria, our network has While more than 90% of remittances are still paid in cash, grown almost 10x, from 42,000 locations to what has we recognize the importance of digital and have invested become the second leading global network with nearly heavily on our digital network. More than 20% of our 400,000 locations across 160 countries. Our dedication international send volume is deposited into an account, to growing this network, the powerful technology running and our money transfer service now reaches more than 3.2 our money transfer service, and our competitive consumer billion bank accounts globally. In addition, we can deliver pricing positioned Ria at the crux of the money transfer funds to more than 30 mobile wallets. In fact, including the XE industry. Walmart recognized Ria's value proposition and payments business we acquired in 2015, cross border volumes through the launch of Walmart2Walmart money transfer, initiated or terminated on a digital device or into an account we have saved customers $400 million. represented 50% of our total Money Transfer Segment’s Digital-only players also recognize the need for a physical volume in 2019. payout network for beneﬁciaries in cash-based economies. While our money transfer growth was constrained by These digital-only players now utilize Ria’s payments rails to transitory challenges in our domestic money transfer business provide their consumers with leading cash payouts to 160 and limited growth in XE from Brexit uncertainties, our countries around the world. underlying international remittance business continues to grow at strong double-digit rates. While 2020 growth may be limited by the coronavirus pandemic, we expect that as we see the economy return to growth people will naturally think of their family ﬁrst and begin sending money home, which combined with mid-single digit industry growth rates expected from World Bank and ample room to continue to grow our network give us conﬁdence in our long-term money transfer growth expectations. 20 F I N A N C I A L P E R F O R M A N C E Revenue Mix 2 0 1 9 R E V E N U E * | $ 2 , 7 5 4 . 2 M 40% Money Transfer 28% epay 32% EFT Adjusted EBITDA Mix 2 0 1 9 A D J U S T E D E B I T D A * | $ 6 3 0 . 6 M Financial Performance During 2019, we processed more than 4.7 billion transactions, which delivered $2.8 billion in revenue and adjusted earnings per share of $7.01, a 27% year-over-year increase and the seventh consecutive year of double-digit adjusted EPS growth. We also continued to strengthen our balance sheet, ending the year with total cash of $1.5 billion and total debt of $1.1 billion. We delivered more than $350 million in cash ﬂows generated from operations, while also funding additional capital expenditures including ATM expansion. We successfully replaced the $401.5 million of convertible bonds outstanding with new $525.0 million of 0.75% convertible bonds. We also successfully issued €600 million in 7-year senior notes with a 1 3/8% coupon rate. These bonds secured cash to fund our operations and combined with the $1.0 billion of availability on our revolver, provide signiﬁcant ﬁnancial ﬂexibility to operate the business. With a strong pipeline of earnings growth drivers, a strong balance sheet and signiﬁcant ﬁnancial ﬂexibility, we are well positioned to navigate the challenges COVID-19 has brought on our business and capitalize on competitive opportunities presented to us. We are conﬁdent in our ability to generate double digit growth over the long term. *Revenues, Adjusted EBITDA and Percent EBITDA Margin by segment excludes eliminations and expenses incurred by corporate services 27% 15% 58% 1 5 % M A R G I N Money Transfer 1 1 % M A R G I N epay 3 3 % M A R G I N EFT 21 C O N C L U S I O N As you can see, we have accomplished a lot in 2019 and over the last 25 years, and where we are right now is perhaps the most exciting place we’ve been as we introduce technology that is revolutionizing payments for consumers, businesses, and even entire countries. It is these investments in technology that have aided our ability to work through this pandemic. All of our servers are cloud-based so there was no interruption to our business. Our security platforms are strong so we were easily able to transition our workforce to remote work arrangements. Various governments have initiated stimulus and support bills which will see us through. And, our balance sheet is strong and we have plenty of availability on our credit agreement. So, while our 2020 expectations remain uncertain as we work through this global pandemic, we are conﬁdent that our business is still capable of producing double-digit growth results in the long term. To our employees: Thank you for your commitment and dedication. Together, like many times over the past 25 years, we will overcome the challenges brought about by the Covid-19 virus and, together, we will continue to add more products to more countries on more devices with leading edge, creative technology. And, thank you to our partners, our customers and our shareholders for your trust and support. We will continue to deliver exciting new products and strong ﬁnancial results. Here’s to the next 25! Sincerely, 22 E X E C U T I V E S U M M A R Y Executive Officers and Management Directors ! M I CH A E L J. B ROW N Chairman, Chief Executive Officer and President ! R I CK L . W E L L E R Executive Vice President and Chief Financial Officer ! J E F F R E Y B. N E W M A N Executive Vice President and General Counsel (Retired effective March 16, 2020) ! K E V I N J. C A P O N E CCH I Executive Vice President and Chief Executive Officer, epay, Software and EFT Asia Paciﬁc Segment ! J UA N C. B I A N CH I Executive Vice President and Chief Executive Officer, Money Transfer Segment ! N I KOS F O U N TAS Executive Vice President and Chief Executive Officer, EFT Americas, Europe, Middle East and Africa Division ! D R . M A RT I N L . B R Ü CK N E R Senior Vice President and Chief Technology Officer ! TO N Y WA R R E N Managing Director, Payments Software ! M I CH A E L J. B ROW N Chairman, Chief Executive Officer and President Euronet Worldwide, Inc. ! PAU L S. A LT H AS E N Co-founder epay ! M A R K CA L L E GA R I Founder and Chief Executive Officer Callegenix LLC ! T H O M AS A . M CD O N N E L L Retired President and Chief Executive Officer DST Systems, Inc. ! D R . A N D R Z EJ O L E CH OWS K I Professor Vistula University, Warsaw, Poland ! A N D R E W B. S C H M I T T Retired Chairman and Chief Executive Officer Layne Christensen Company ! E R I B E RTO R . S CO CI M A R A Retired Chairman and Chief Executive Officer Scocimara & Company, Inc. ! M . J E A N N I N E ST R A N DJ O R D Retired Senior Vice President Sprint Corporation Contact the Board of Directors To report complaints about Euronet’s ﬁnancial reporting, internal control procedures, auditing matters or other concerns to the Board of Directors or the Audit Committee, write to: Euronet Board of Directors, c/o The General Counsel, Euronet Worldwide, Inc. 3500 College Boulevard Leawood, KS 66211 Or, email directors@eeft.com Investor Information Transfer Agent Copies of Euronet Worldwide, Inc.’s Annual Report on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K, are ﬁled with the Securities and Exchange Commission (SEC), and are available without charge from: Euronet Investor Relations 3500 College Boulevard Leawood, KS 66211 In addition, the Company’s Form 10-K and other ﬁlings with the SEC are available at sec.gov or through our website at euronetworldwide.com. Computershare Investor Services P.O. Box 43078 Providence, RI 02940-3078 computershare.com Corporate Headquarters Euronet Worldwide, Inc. 3500 College Boulevard Leawood, KS 66211 USA +1 (913) 327-4200 Stock Listing U.S. NASDAQ: EEFT 23 10K Report 24 UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 _________________________ FORM 10-K _________________________ (Mark One) ☑ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended: December 31, 2019 ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to OR Commission File Number 001-31648 EURONET WORLDWIDE, INC. (Exact name of Registrant as specified in its charter) ________________________ Delaware (State or other jurisdiction of incorporation or organization) 74-2806888 (I.R.S. Employer Identification No.) 3500 College Boulevard Leawood, Kansas (Address of principal executive offices) 66211 (Zip Code) (913) 327-4200 (Registrant's telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Common Stock 1.375% Senior Notes due 2026 Trading Symbol(s) Name of Each Exchange on Which Registered EEFT EEFT26 Nasdaq Global Select Market Nasdaq Global Market Securities registered pursuant to Section 12(g) of the Act: None _________________________ Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes þ No ¨ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No þ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes þ No ¨ 25 Indicate by check mark whether the registrant has submitted electronically, every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes þ No ¨ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Large accelerated filer þ Accelerated filer o Non-accelerated filer o Smaller reporting company ☐ Emerging growth company ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☑ As of June 28, 2019, the aggregate market value of the voting and non-voting common equity held by non-affiliates of the registrant was approximately $8.8 billion. The aggregate market value was determined based on the closing price of the Common Stock on June 28, 2019. As of February 28, 2020, the registrant had 53,519,855 shares of Common Stock outstanding. Documents Incorporated By Reference Portions of the registrant's Proxy Statement for its 2020 Annual Meeting of Stockholders, which will be filed with the Securities and Exchange Commission no later than 120 days after December 31, 2019, are incorporated by reference into Part III of this Annual Report on Form 10-K. 26 TABLE OF CONTENTS ITEM NUMBER ITEM DESCRIPTION PAGE PART I ITEM 1. ITEM 1A. ITEM 1B. ITEM 2. ITEM 3. ITEM 4. PART II ITEM 5. ITEM 6. ITEM 7. ITEM 7A. ITEM 8. ITEM 9. ITEM 9A. ITEM 9B. PART III ITEM 10. ITEM 11. ITEM 12. ITEM 13. ITEM 14. PART IV ITEM 15. BUSINESS…………………………………………………………………………………………. RISK FACTORS…………………………………………………………………………………… UNRESOLVED STAFF COMMENTS……………………………………………………………. PROPERTIES………………………………………………………………………………………. LEGAL PROCEEDINGS………………………………………………………………………….. MINE SAFETY DISCLOSURES………………………………………………………………….. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES………………………… SELECTED FINANCIAL DATA………………………………………………………………….. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS…………………………………………………………………. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK…………… FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA…………………………………. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE………………………………………………………………………. CONTROLS AND PROCEDURES……………………………………………………………….. OTHER INFORMATION………………………………………………………………………….. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE………………... EXECUTIVE COMPENSATION………………………………………………………………….. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS………………………………………………... CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE…………………………………………………………………………………. PRINCIPAL ACCOUNTING FEES AND SERVICES……………………………………………. 28 47 66 66 66 66 67 70 71 92 95 141 141 142 142 142 142 142 142 143 EXHIBITS AND FINANCIAL STATEMENT SCHEDULES…………………………………….. 144 SIGNATURES……………………………………………………………………………………... …... 148 27 ITEM 1. BUSINESS PART I References in this report to “we,” “our,” “us,” the “Company” and “Euronet” refer to Euronet Worldwide, Inc. and its subsidiaries unless the context indicates otherwise. GENERAL OVERVIEW BUSINESS OVERVIEW Euronet is a leading electronic payments provider. We offer payment and transaction processing and distribution solutions to financial institutions, retailers, service providers and individual consumers. Our primary product offerings include comprehensive automated teller machine (“ATM”), point-of-sale (“POS”), card outsourcing, card issuing and merchant acquiring services; software solutions and cloud based payment solutions; electronic distribution of prepaid mobile airtime and other electronic payment products; foreign exchange services and global money transfer services. CORE BUSINESS SEGMENTS We operate in the following three segments as of December 31, 2019: The Electronic Fund Transfer ("EFT") Processing Segment processes transactions for a network of 46,070 ATMs and approximately 330,000 POS terminals across Europe, the Middle East and Asia Pacific. We provide comprehensive electronic payment solutions consisting of ATM cash withdrawal and deposit services, ATM network participation, outsourced ATM and POS management solutions, credit and debit card outsourcing, and card issuing and merchant acquiring services. In addition to our core business, we offer a variety of value added services, including ATM and POS dynamic currency conversion, domestic and international ATM surcharge, advertising, customer relationship management (“CRM”), mobile top-up, bill payment, fraud management, foreign remittance payout, cardless payout, banknote recycling solutions and tax-refund services. Through this segment, we also offer a suite of integrated electronic financial transaction software solutions for electronic payment and transaction delivery systems. In 2019, the EFT Processing Segment accounted for approximately 32% of Euronet's consolidated revenues. The epay Segment provides distribution and processing of prepaid mobile airtime and other electronic content and payment processing services for various prepaid products, cards and services throughout our worldwide distribution network. We operate a network that includes approximately 728,000 POS terminals that enable electronic processing of prepaid mobile airtime “top-up” services and other digital media content in Europe, the Middle East, Asia Pacific, the United States and South America. We also provide vouchers and physical gift fulfillment services in Europe, gift card distribution and processing services in most of our markets and digital code distribution in a growing number of markets. In 2019, the epay Segment accounted for approximately 28% of Euronet's consolidated revenues. The Money Transfer Segment provides global consumer-to-consumer money transfer services, primarily under the brand names Ria, AFEX, and IME, and global account-to-account money transfer services under the brand name xe. We offer services under the brand names Ria and IME through a network of sending agents, Company-owned stores (primarily in North America, Europe and Malaysia) and our websites (riamoneytransfer.com and online.imeremit.com), disbursing money transfers through a worldwide correspondent network that includes approximately 397,000 locations. xe is a provider of foreign currency exchange information on its currency data websites (www.xe.com and www.x-rates.com). We offer global account-to-account money transfer services through our websites (www.xe.com and https://transferxe.com) and xe customer service representatives. In addition to money transfers, we offer customers bill payment services (primarily in the U.S.), payment alternatives such as money orders, comprehensive check cashing services for a wide variety of issued checks, along 28 with competitive foreign currency exchange services and mobile top-up. Through xe, we offer cash management solutions and foreign currency risk management services to small-and-medium sized businesses. We are one of the largest global money transfer companies measured by revenues and transaction volumes. In 2019, the Money Transfer Segment accounted for approximately 40% of Euronet's consolidated revenues. Euronet conducts business globally, serving customers in approximately 170 countries. We have 13 transaction processing centers, six in Europe, five in Asia Pacific and two in North America. We also maintain 66 business offices that are located in 41 countries. Our corporate offices are located in Leawood, Kansas, USA. HISTORICAL PERSPECTIVE Euronet was established in 1994 as Euronet Bank Access Kft., a Hungarian limited liability company. Operations began in 1995 when we established a processing center in Budapest, Hungary and installed our first ATMs in Hungary, followed by Poland and Germany in 1996. Euronet was reorganized in March 1997 in connection with its initial public offering, and at that time, our operating entities became wholly owned subsidiaries of Euronet Services, Inc., a Delaware corporation. We changed our name from Euronet Services, Inc. to Euronet Worldwide, Inc. in August 2001. Initially, most of Euronet's resources were devoted to establishing and expanding the ATM network and ATM management services business in Europe. In December 1998, we acquired Arkansas Systems, Inc. (now known as "Euronet USA"), a U.S.- based company that produces electronic payment and transaction delivery systems software for retail banks internationally, which resulted in significant ongoing savings in third-party licensing, services and maintenance costs. By the end of 1998, we were doing business in Hungary, Poland, Germany, the Czech Republic and Croatia. From 1998 until 2005, we developed networks in India, Slovakia, Serbia and Bulgaria. In 2005, we expanded our product offerings of the EFT Processing Segment through the acquisition of Instreamline S.A., a Greek company that provides credit card and POS outsourcing services in addition to debit card and transaction gateway switching services in Greece and the Balkan region. In 2007, we combined our EFT and Software segments as both businesses are strategically aligned due to the fact that our software segment primarily supports our EFT service offerings and processing centers. In 2009 Euronet, through one of its group companies, was granted authorization as an e-money institution in the United Kingdom ("U.K.") under the E-Money Directive of the European Union ("E.U."). In 2011, the Second E-Money Directive ("2EMD") came into effect. 2EMD enables authorized e-money institutions to provide payment services and issue e- money throughout the European Economic Area ("EEA") under a single regulatory framework. As a result of 2EMD, Euronet, through one of its group companies, obtained relevant memberships of Visa and Mastercard during 2011. By obtaining the status as an authorized e-money institution together with its principal memberships of Visa and Mastercard, Euronet has been able to expand its Independent ATM Deployment ("IAD") networks across Europe. In 2018, Euronet, through one of its group companies, was reauthorized by the U.K. Financial Conduct Authority to provide payment services under the Second Payment Services Directive (“PSD2”) as well as continue to provide e-money serves under the 2EMD. By the end of 2019, Euronet's IAD network of ATMs had expanded to include 29 countries. Our product portfolio for the EFT Processing Segment operates in 86 countries. In 2003, Euronet added a complementary business line through the acquisition of epay Limited (“epay”), which had offices in the U.K. and Australia. Through subsequent acquisitions between 2003 and 2011, the epay Segment continued to expand in Europe (Germany, Romania, Spain and the U.K.), the U.S., the Middle East, Asia and Brazil, and established new offices in New Zealand, Poland, India and Italy. We believe the epay Segment is the world's leading international network for distribution and processing of prepaid mobile airtime ("top-up") as well as other electronic payment products and services. In 2007, we established the Money Transfer Segment after completing the acquisition of Los Angeles-based Ria, one of the largest global money transfer companies measured by revenues and transaction volumes. Established in 1987, Ria originates and terminates transactions through a network of sending agents and Company-owned stores located around the world. In November 2009, Ria obtained a payment services license under the E.U.'s Payment Services Directive ("PSD") from the U.K. Financial Services Authority, (now the Financial Conduct Authority), which allowed Ria to operate under one license and one 29 regulator for all EEA Member States ("Member States"). Ria also obtained payment services licenses in Spain and France. The licenses also facilitated expansion into new markets through the sales of money transfers through agents in countries where the use of agents was not previously permitted. Ria became reauthorized under PSD2 in 2018. In 2014, Euronet added a complementary product to the money transfer portfolio through the acquisition of HiFX, which offered account-to-account international payment services to high-income individuals and small-and-medium sized businesses. In 2015, we completed the acquisition of IME (M) Sdn Bhd ("IME") which provided Euronet with immediate entry into the Asian and Middle East money transfer send markets. In 2015, we also added a complementary business line through the acquisition of xe Corporation ("xe"), which provides currency-related data and international payment services. In addition to expanding its money transfer network, the segment expanded its product portfolio to offer complementary non-money transfer products such as bill payment and check cashing, and prepaid services in conjunction with the epay Segment. In October 2016, the Company completed the acquisition of YourCash Europe Limited and its subsidiaries (“YourCash”). YourCash is a company incorporated in England that owns and operates primarily merchant filled ATMs in the United Kingdom, the Netherlands, and Ireland. In March 2018, the Company completed the acquisition of Innova Tax Free Group S.L. and its subsidiaries (“Innova”). Innova is a company incorporated in Spain and offers tax refunds services to consumers in Spain, Portugal, United Kingdom, France, Italy and Germany. In May 2018, the Company acquired Easycash Ireland Limited (“Easycash”). Easycash owns and operates a network of ATMs in the Republic of Ireland. In November 2019, the company completed the acquisition of a small ATM outsourcing network. BUSINESS SEGMENT OVERVIEW For a discussion of operating results by segment, please see Item 7 - Management's Discussion and Analysis of Financial Condition and Results of Operations, and Note 16, Business Segment Information, to the Consolidated Financial Statements. EFT PROCESSING SEGMENT OVERVIEW Our EFT Processing Segment provides comprehensive electronic payment solutions consisting of ATM cash withdrawal and deposit services, ATM network participation, outsourced ATM and POS management solutions, credit and debit card outsourcing; card issuing and merchant acquiring services. In addition to our core business, we offer a variety of value added services, including ATM and POS dynamic currency conversion, domestic and international surcharge, advertising, CRM, prepaid mobile top-up, bill payment, money transfer, fraud management, foreign remittance payout, cardless payout, banknote recycling solutions and tax-refund services. We provide these services either through our Euronet-owned ATMs and POS terminals, through contracts under which we operate ATMs and POS terminals on behalf of our customers or, for certain services, as stand-alone products. Through this segment, we also offer a suite of integrated electronic financial transaction software solutions for electronic payment and transaction delivery systems. The primary sources of revenues generated by our ATM network are recurring monthly management fees, transaction-based fees, surcharges and margins earned on dynamic currency conversion transactions. We receive fixed monthly fees under many of our outsourced management contracts. The EFT Processing Segment also generates revenues from POS operations and merchant management, card network management for credit, debit, prepaid and loyalty cards, prepaid mobile airtime recharge and other electronic content on ATMs and ATM advertising. We primarily service financial institutions in the developing markets of Central, Eastern and Southern Europe (Hungary, Poland, the Czech Republic, Croatia, Romania, Serbia, Greece and Ukraine), the Middle East and Asia Pacific (India, China, Malaysia, Pakistan and the Philippines), as well as several developed countries in Western Europe. As of December 31, 2019, we operated 46,070 ATMs compared to 40,354 at December 31, 2018. The increase was largely due to the expansion of our ATM networks in Asia Pacific and Europe. 30 We monitor the number of transactions made by cardholders on our network. These include cash withdrawals, balance inquiries, deposits, prepaid mobile airtime recharge purchases, dynamic currency conversion transactions and certain denied (unauthorized) transactions. We do not bill certain transactions on our network to financial institutions, and we have excluded these transactions for reporting purposes. The number of transactions processed over our networks has increased over the last five years at a compound annual growth rate (“CAGR”) of approximately 19.1% as indicated in the following table: (in millions) EFT Processing Segment transactions per year 2015 1,523 2016 1,885 2017 2,352 2018 2,721 2019 3,052 Our processing centers for the EFT Processing Segment are located in Martinsreid, Germany; Budapest, Hungary; Mumbai, India; Beijing, China; and Karachi, Pakistan. Our processing centers run two types of proprietary transaction switching software: our legacy ITM software, which we have used and sold to banks since 1998 through our Software Solutions unit, and a new, innovative switching software package named “REN” which is hosted in Germany and India. The processing centers operates 24 hours a day, seven days a week. We have been progressively transitioning all of our networks to REN. EFT PROCESSING PRODUCTS AND SERVICES Outsourced Management Solutions Euronet offers outsourced management solutions to financial institutions, merchants, mobile phone operators and other organizations using our processing centers' electronic financial transaction processing software. Our outsourced management solutions include management of existing ATM networks, development of new ATM networks, management of POS networks, management of automated deposit terminals, management of credit and debit card databases and other financial processing services. These solutions include 24-hour monitoring of each ATM's status and cash condition, managing the cash levels in each ATM, coordinating the cash delivery and providing automatic dispatches for necessary service calls. We also provide real- time transaction authorization, advanced monitoring, network gateway access, network switching, 24-hour customer service, maintenance, cash settlement and reconciliation, forecasting and reporting. Since our infrastructure can support a significant increase in transactions, any new outsourced management solutions agreements should provide additional revenue with lower incremental cost. Our outsourced management solutions agreements generally provide for fixed monthly management fees and, in most cases, fees payable for each transaction. The transaction fees under these agreements are generally lower than those under card acceptance agreements. Euronet-Branded ATM Transaction Processing Our Euronet-branded ATM networks, also known as IAD networks, are primarily managed by a processing center that uses our internally developed software solutions. The ATMs in our IAD networks are able to process transactions for holders of credit and debit cards issued by or bearing the logos of financial institutions and international card organizations such as American Express®, Visa®, Mastercard®, Diners Club International®, Discover® and UnionPay International©, as well as international ATM networks such as PULSE®. This is accomplished through our agreements and relationships with these institutions, international credit and debit card issuers and international card associations. When a bank cardholder conducts a transaction on a Euronet-owned ATM or automated deposit terminal, we receive a fee from the cardholder's bank for that transaction. The bank pays us this fee either directly or indirectly through a central switching and settlement network. When paid indirectly, this fee is referred to as the “interchange fee.” All of the banks in a shared ATM and POS switching system establish the amount of the interchange fee by agreement. We receive transaction processing fees for successful transactions and, in certain circumstances, for transactions that are not completed because they fail to receive authorization. The fees paid to us by the card issuers are independent of any fees charged by the card issuers to cardholders in 31 connection with the ATM transactions. In some cases, we may also charge a direct access fee or surcharge to cardholders at the ATM. The direct access fee is added to the amount of the cash withdrawal and debited from the cardholder's account. We generally receive fees or earn margin from our customers for six types of ATM transactions: • Cash withdrawals; • Cash deposits; • Balance inquiries; • Transactions not completed because the relevant card issuer does not give authorization; • Dynamic currency conversion; and • Prepaid telecommunication recharges and other electronic content. Card Acceptance or Sponsorship Agreements Our agreements with financial institutions and international card organizations generally provide that all credit and debit cards issued by the financial institution or organization may be used at all ATMs that we operate in a given market. In most markets, we operate under sponsorship by our own e-money licensed entity, Euronet 360 Finance Limited ("E360"). In some markets, we have agreements with a financial institution under which we are designated as a service provider (which we refer to as “sponsorship agreements”) for the acceptance of domestic cards and/or cards bearing international logos, such as Visa and Mastercard. These card acceptance or sponsorship agreements allow us to receive transaction authorization directly from the card issuing institution or international card organizations on a stand-in basis. Our agreements generally provide for a term of three to seven years and renew automatically unless either party provides notice of non-renewal prior to the termination date. In some cases, the agreements are terminable by either party upon six months' notice. We are generally able to connect a financial institution to our network within 30 to 90 days of signing a card acceptance agreement. The financial institution provides the cash needed to complete transactions on the ATM, but we do provide a significant portion of the cash to our IAD network to fund ATM transactions ourselves. Euronet is generally liable for the cash in the ATM networks. Under our card acceptance agreements, the ATM transaction fees we charge vary depending on the type of transaction and the number of transactions attributable to a particular card issuer. Our agreements generally provide for payment in local currency, though transaction fees are sometimes denominated in euros or U.S. dollars. Transaction fees are billed to financial institutions and card organizations with payment terms typically no longer than one month. Dynamic Currency Conversion We offer dynamic currency conversion (“DCC”) over our IAD networks, ATM networks that we operate on an outsourced basis for banks, and over banks' ATM networks or POS devices as a stand-alone service. DCC is a feature of the underlying ATM or POS transaction that is offered to customers completing transactions using a foreign debit or credit card issued in a country with a currency other than the currency where the ATM or POS is located. The customer is offered a choice between completing the transaction in the local currency or in the customer's home currency via a DCC transaction. If a cardholder chooses to perform a DCC transaction, the acquirer or processor performs the foreign exchange conversion at the time that the funds are delivered at an ATM or transactions completed through the POS terminal, which results in a pre-defined amount of the customer's home currency being charged to their card. Alternatively, the customer may have the transaction converted by the card issuing bank, in which the amount of local currency is communicated to the card issuing bank and the card issuing bank makes the conversion to the customer's home currency. 32 When a customer chooses DCC at an ATM or POS device and Euronet acts as the acquirer or processor, we receive all or a portion of the foreign exchange margin on the conversion of the transaction. On our IAD ATMs, Euronet receives the entire foreign exchange margin. If Euronet is not the acquirer or processor of the transaction, we share the DCC revenue with the sponsor bank. On ATMs or POS devices that are operated for banks, or where we offer DCC as a stand-alone service to banks or merchants, we share the foreign exchange margin. The foreign exchange margin on a DCC transaction increases the amount Euronet earns from the underlying ATM or POS transaction and supports deployment of additional ATMs in new locations. Other Products and Services Our network of owned or operated ATMs allows for the sale of financial and other products or services at a low incremental cost. We have developed value added services in addition to basic cash withdrawal and balance inquiry transactions. These value-added services include mobile top-up, fraud management, bill payment, domestic and international surcharge, CRM, foreign remittance payout, cardless payout, banknote recycling, electronic content, ticket and voucher, and advertising. We are committed to the ongoing development of innovative new products and services to offer our EFT processing customers. Euronet offers multinational merchants a Single European Payments Area (“SEPA”)-compliant cross-border transaction processing solution. SEPA is an area in which all electronic payments can be made and received in euros, whether between or within national boundaries, under the same basic conditions, rights and obligations, regardless of the location. This single, centralized acquiring platform enables merchants to benefit from cost savings and faster, more efficient payments transfer. Although many European countries are not members of the eurozone, our platform can serve merchants in these countries as well, through our multi-currency functionality. Software Solutions We also offer a suite of integrated software solutions for electronic payments and transaction delivery systems. We generate revenues for our software products from licensing, professional services and maintenance fees for software and sales of related hardware, primarily to financial institutions around the world. Our software products are an integral part of the EFT Processing Segment product lines, and our investment in research, development, delivery and customer support reflects our ongoing commitment to an expanded customer base both internally and externally. Our proprietary software is used by our processing centers in the EFT Processing Segment, resulting in cost savings and added value compared to third-party license and maintenance options. Our proprietary software consists of our legacy ITM software, which we have used and sold to banks since 1998 through our Software Solutions unit, and an innovative switching software package named REN that we released in 2017. We currently operate REN in our processing center to process payments for our own networks in Europe and we are progressively transitioning all our networks globally to REN. The private cloud architecture of REN allows us to simultaneously deploy REN across multiple physical locations. While we currently only operate REN for our internal resources, REN is scalable and will allow us to offer payment and digital solutions to third parties. In addition to payments processing, REN also supports other digital elements, including card issuing for physical and virtual cards, loyalty services, Know Your Customer compliance, real time settlement, inventory management, risk and fraud management and other services. REN will be used as a platform to connect Euronet assets to offer digital payment solutions. EFT PROCESSING SEGMENT STRATEGY The EFT Processing Segment maintains a strategy to expand the network of ATMs and POS terminals into developed and developing markets that have the greatest potential for growth. In addition, we follow a supporting strategy to increase the penetration of value added (or complementary) services across our existing customer base, including DCC, surcharge, cardless payment, banknote recycling solutions, tax refund services, advertising, fraud management, bill payment, mobile top-up, CRM and foreign remittance payout. 33 We continually strive to make our own ATM networks more efficient by eliminating underperforming ATMs and installing ATMs in more desirable locations. We make selective additions to our own ATM network if we see market demand and profit opportunities. In tourist locations, we also shut down ATMs during the winter season when tourist activity is low. In recent years, the need for “all-in” services has increased. Banks, particularly smaller banks, are increasingly looking for integrated ATM, POS and card issuing processing and management services. Euronet is well positioned for this opportunity as it can offer a full end-to-end solution to the potential partners. Additional growth opportunities are driven through financial institutions that are receptive to outsourcing the operation of their ATM, POS and card networks. The operation of these devices requires expensive hardware and software and specialized personnel. These resources are available to us, and we offer them to our customers under outsourcing contracts. The expansion and enhancement of our outsourced management solutions in new and existing markets will remain an important business opportunity for Euronet. Increasing the number of non-owned ATMs and POS terminals that we operate under management services agreements and continued development of our credit and debit card outsourcing business could provide continued growth while minimizing our capital investment. Complementary services offered by our epay Segment, where we provide prepaid mobile top-up services through POS terminals, strengthens the EFT Processing Segment's line of services. We plan to continue to expand our technology and business methods into other markets where we operate and further leverage our relationships with mobile phone operators and financial institutions to facilitate that expansion. SEASONALITY Our EFT Processing business experiences its heaviest demand for cash withdrawals and DCC during the third quarter of the fiscal year, coinciding with the tourism season. It is also impacted by seasonality during the fourth quarter and first quarter of each year due to higher transaction levels during the holiday season and lower levels after the holiday season. This seasonality is increased due to our practice of "winterizing" ATMs in tourist locations that experience significantly higher traffic during the summer. Winterizing involves shutting down the ATMs during the slower winter months and results in lower overall transaction volumes in the EFT Processing Segment during those months. As we have expanded our IAD network in tourist locations, the financial impact of winterization has increased, because we continue to bear the expense of winterized ATMs even though they do not generate transactions during the winter months. SIGNIFICANT CUSTOMERS AND GOVERNMENT CONTRACTS No individual customer of the EFT Processing Segment makes up greater than 10% of total consolidated revenues. In India, we have contracts with government-owned banks to provide certain ATM driving and transaction switching services and mobile airtime recharge services. Additionally, certain government-owned banks are members of our shared ATM network in India. In Croatia, we lease land and other property for certain ATM sites from companies that are majority-owned by the government. In Pakistan, we have a contract with a government-owned bank to provide software support services. COMPETITION Our principal EFT Processing Segment competitors include ATM networks owned by financial institutions and national switches consisting of consortiums of local banks that provide outsourcing and transaction services to financial institutions and independent ATM deployers in a particular country. Additionally, large, well-financed companies that operate ATMs offer ATM network and outsourcing services, and those that provide card outsourcing, POS processing and merchant acquiring services also compete with us in various markets. Small local operators have also recently begun offering their services, particularly in the IAD market. None of these competitors has a dominant market share in any of our markets. Competitive advantages in our EFT Processing Segment include breadth of service offering, network availability and response time, price to both the financial institution and to its customers, ATM location and access to other networks. 34 epay SEGMENT OVERVIEW We currently offer prepaid mobile airtime top-up services and other electronic content and payment processing services for various prepaid products, cards and services on a network of approximately 728,000 POS terminals across approximately 339,000 retailer locations in Europe, the Middle East, Asia Pacific, the United States and South America. Our processing centers for the epay Segment are located in Billericay, U.K.; Martinsried, Germany; Hamburg, Germany; Milan, Italy; Buena Park, California, USA; and Kansas City, Missouri, USA. Since 2003, we have expanded our prepaid business in new and existing markets by drawing upon our depth of experience to build and expand relationships with content providers, mobile phone operators and retailers. We offer a wide range of products across our retail networks, including prepaid mobile airtime, prepaid debit cards, prepaid gift cards, prepaid electronic content such as music, games and software, prepaid vouchers, transport payments, lottery payments, prepaid long distance and bill payment processing assistance through partnerships with various licensed money transmitters. SOURCES OF REVENUES The epay Segment generates commissions and processing fees from the distribution of electronic content and from telecommunications service providers for the sale and distribution of prepaid mobile airtime. In 2019, of the total revenues and gross profit for the epay Segment, approximately 63% of total revenues and approximately 72% of gross profit was from electronic content other than prepaid mobile airtime (digital media products). Customers purchase digital media prepaid content as a gift or for self-use. Content is generally purchased in two ways: • Directly online from the content provider using an online payment method; or • Through physical retail stores, online retailers or other electronic channels, including payment wallets, online banking, mobile applications and other sources. Customers using mobile phones generally pay for usage in one of two ways: • Through “postpaid” accounts, where usage is billed at the end of each billing period; or • Through “prepaid” accounts, where customers pay in advance by crediting their accounts prior to usage. Although mobile phone operators in the U.S. and certain European countries have provided service principally through postpaid accounts, the norm in many other countries in Europe and the rest of the world is to offer wireless service on a prepaid basis. Prepaid mobile phone credits are generally distributed using personal identification numbers ("PINs"). We distribute PINs in two ways. First, we establish an electronic connection to the mobile operator and the retailer. When the sale to a customer is initiated, the terminal requests the PIN from the mobile operator via our transaction processing platform. These transactions obtain the PIN directly from the mobile operator. The customer pays the retailer and the retailer becomes obligated to make settlement to us of the principal amount of the mobile airtime sold. We maintain systems that know the amount of mobile top- up sold by the retailer which allows us in turn to bill that retailer for the mobile top-up sold. Second, we purchase PINs from the mobile operator which are electronically sent to our processing platform. We establish an electronic connection with the POS terminals in retailer locations and our processing platform provides the terminal with a PIN when the mobile top-up is purchased. We maintain systems that monitor transaction levels at each terminal. As sales of prepaid mobile airtime to customers are completed, the inventory on the platform is reduced by the PIN purchased. The customer payment and settlement with the retailer are the same as described above. 35 We expand our distribution networks by signing new contracts with retailers, and in some markets, by acquiring existing networks. We continue to focus on growing our distribution network through independent sales organizations that contract directly with retailers in their network to distribute prepaid mobile airtime or other digital media content from the retailers' POS terminals. We continue to increase our focus on direct relationships with chains of supermarkets, convenience stores, gas stations, and other larger scale retailers, where we can negotiate agreements with the retailers on multi-year bases. In addition to the sale of traditional mobile top-up volume described above, we have expanded distribution into digital media products and other value-added services. We have leveraged our existing technology infrastructure to sell digital media products, which have been sold through our traditional retailer network and new retailer networks such as electronic channels. In the U.S., most prepaid digital media content is purchased for gifting; in markets outside the U.S., consumers generally purchase prepaid digital media content for self-use. epay PRODUCTS AND SERVICES Prepaid Mobile Airtime Transaction Processing We process prepaid mobile airtime top-up transactions on our POS network across Europe, the Middle East, Asia Pacific, North America and South America for two types of clients: distributors and retailers. Both types of client transactions start with a consumer in a retail store. The retailer uses a specially programmed POS terminal in the store, the retailer's electronic cash register (ECR) system, or web-based POS device that is connected to our network to buy prepaid mobile airtime. The consumer will select a predefined amount of mobile airtime from the carrier of choice, and the retailer enters the selection into the POS terminal. The consumer will pay that amount to the retailer (in cash or other payment methods accepted by the retailer). The POS device then transmits the selected transaction to our processing center. Using the electronic connection we maintain with the mobile phone operator or drawing from our inventory of PINs, the purchased amount of mobile airtime will be either credited to the consumer's account or delivered via a PIN printed by the terminal and given to the consumer. In the case of PINs printed by the terminal, the consumer must then call the mobile phone operator's toll-free number to activate the purchased airtime to the consumer's mobile account. One difference in our relationships with various retailers and distributors is the way in which we charge for our services. For distributors and certain very large retailers, we charge a processing fee. However, the majority of our transactions occur with smaller retailers. With these clients, we receive a commission or discount on each transaction that is withheld from the payments made to the mobile phone operator, and we share that commission/discount with the retailers. Closed Loop Gift Cards Closed loop (private-branded) gift cards are generally described as merchant-specific prepaid cards, used for purchases exclusively at a particular merchant's locations. We distribute closed loop gift cards in various categories, including dining, retail, and digital media, such as music, games and software. Generally, the gift card is activated when a consumer loads funds (with cash, debit or credit card payment) or purchases a preloaded value gift card at a retail store location or online. Open Loop Gift Cards Open loop (network-branded) gift cards are prepaid gift cards associated with an electronic payment network (such as Visa or Mastercard) and are honored at multiple, unaffiliated locations (wherever cards from these networks are generally accepted). They are not merchant-specific. We distribute and issue single-use, non-reloadable open loop gift cards carrying the Visa brand in our retail channels. After the consumer purchases the preloaded value gift card at a retail store location or online, the consumer must call the toll-free number on the back of the card to activate it. 36 Open Loop Reloadable We distribute Visa and Mastercard issued debit cards provided by Green Dot, NetSpend and other card issuers. We also manage and distribute a proprietary debit card that allows a retailer to issue its own reloadable store-branded card. Open loop reloadable cards have features similar to a bank checking account, including direct deposit, purchasing capability wherever a credit card is accepted, bill payment and ATM access. Fees are charged to consumers for the initial load and reload transactions, monthly account maintenance and other transactions. Other Products and Services Our POS network is used for the distribution of other products and services, including games and software, bill payment, lottery tickets and transportation products. Through our Cadooz subsidiary, we also distribute vouchers and physical gifts into the business-to-business ("B2B") channel principally for the purposes of employee and customer incentives and rewards. In certain locations, the terminals used for prepaid services can also be used for electronic funds transfer to process credit and debit card payments for retail merchandise. We provide promotion and advertising for content providers of their prepaid content throughout our retail distribution network. We also provide card production and processing services to some of our prepaid gift card partners and telecom content providers. Retailer and Distributor Contracts We provide our prepaid services through POS terminals or web-based POS devices installed in retail outlets or, in the case of major retailers, through direct connections between their ECR systems and our processing centers. In markets where we operate proprietary technology (the U.K., Germany, Australia, Poland, Ireland, New Zealand, Spain, Greece, India, Italy, Brazil and the U.S.), we generally own and maintain the POS terminals. In certain countries in Europe, the terminals are sold to the retailers or to distributors who service the retailer. Our agreements with major retailers for the POS services typically have one to three- year terms. These agreements include terms regarding the connection of our networks to the respective retailer's registers or payment terminals or the maintenance of POS terminals, and obligations concerning settlement and liability for transactions processed. Generally, our agreements with individual or small retailers have shorter terms and provide that either party can terminate the agreement upon three to six months' notice. In Germany, distributors are key intermediaries in the sale of mobile top-up. As a result, our business in Germany is substantially concentrated in, and dependent upon, relationships with our major distributors. The termination of any of our agreements with major distributors could materially and adversely affect our prepaid business in Germany. However, we have been establishing agreements with independent German retailers in order to diversify our exposure to such distributors. The number of transactions processed on our POS network over the last five years are indicated in the table below: (in millions) epay processing transactions per year 2015 1,335 2016 1,294 2017 1,186 2018 1,149 2019 1,542 The loss of a high-volume, low-margin customer in the Middle East in 2017 contributed to a decline in processing transactions in 2017 and 2018. The addition of a high-volume, low-margin market in India contributed to an overall increase in processing transactions in 2019. epay SEGMENT STRATEGY Mobile top-up transactions are declining in many developed markets and transaction fees for mobile transactions are being compressed by the mobile operators. epay's strategy is to defend margins in developing markets by providing value added services to mobile operators and to decrease our reliance on mobile top-up by increasing distribution of other electronic content. New product initiatives focus on products such as gift card malls, prepaid debit cards, transport and electronic content, 37 including music, software and games. Strategic execution behind new products includes the development of relationships with global consumer product brands. This strategy leverages the global scale of the epay business allowing global brands to be sold in many or all of the countries in which we have a presence. Examples of global brands we distribute include iTunes, Google Play, Sony, and Microsoft. Telecommunications companies and other content providers have a substantial opportunity to increase revenues by diversifying the products and services currently offered to their retailers. epay is deploying additional content through its POS network to retailers and distributors all over the world. The reach, capabilities and quality of the epay network are appealing as a global distribution channel. We are one of the largest worldwide multi-country operators, and believe we have a distinct competitive advantage from the existing relationships that we maintain with prepaid content providers and retailers. SEASONALITY As the product mix continues to change, the epay business is impacted by seasonality during the fourth quarter and first quarter of each year due to the higher transaction levels during the holiday season and lower levels following the holiday season. SIGNIFICANT CUSTOMERS AND GOVERNMENT CONTRACTS No individual customer of our epay Segment makes up greater than 10% of total consolidated revenues. epay has a contract for the technology and distribution infrastructure for six state-owned lotteries in Germany. In addition, epay has contracts with the state of Florida's (USA) Turnpike partners and Transurban Limited, the largest manager of toll road networks in Australia, Cubic supporting New South Wales Transport ticketing in Australia and with New Zealand Transport Authority, which operates all toll roads in New Zealand. In Germany, Cadooz has a contract with Deutsche Bahn, which is majority owned by the German state. We also have a contract for the distribution of mobile airtime with a Saudi company, which is majority owned by the Saudi government. There are no other government contracts in the epay Segment. COMPETITION We face competition in the prepaid business in all of our markets. We compete with a few multinational companies that operate in several of our markets. In other markets, our competition is from smaller, local companies. The mobile operators in all of our markets have retail distribution networks, and in some markets, on-line distribution of their own through which they offer top- up services for their own products. We believe our size and market share are competitive advantages in many markets. In addition, we believe our processing platforms are a competitive advantage. We have extremely flexible technical platforms that enable us to tailor POS solutions to individual retailers and mobile operator and digital media content provider requirements where appropriate. Our platforms are also able to provide value added services other than processing which makes us a more valuable partner to the content providers and retailers. We have introduced new digital products into the marketplace such as digital payment for online media subscriptions. Many of these products are not offered by our competitors and in many countries, these are new products. We are capitalizing on being the first to market for these products. The principal competitive factors in the epay Segment include price (that is, the level of commission paid to retailers for each transaction), breadth of products and up-time offered on the system. Major retailers with high volumes are able to demand a larger share of the commission, which increases the amount of competition among service providers. We are seeing signs that some mobile operators are expanding their distribution networks to provide top-up services on-line or via mobile devices, which provides other alternatives for consumers to use. 38 MONEY TRANSFER SEGMENT OVERVIEW We provide global money transfer services primarily under the brand names Ria, IME, and xe. Ria and IME provide consumer-to-consumer money transfer services through a global network of more than 397,000 locations and our website riamoneytransfer.com and online.imeremit.com. Most of our money transfers are originated through sending agents in approximately 34 countries, with money transfer delivery completed in 160 countries. The initiation of a consumer money transfer occurs through retail agents, Company-owned stores or online, while the delivery of money transfers can occur with bank correspondents, retailer agents or from certain ATMs. Our websites allow consumers to send funds online, using a bank account or credit or debit card, for pay-out directly to a bank account or for cash pickup. In addition, we provide global account-to-account money transfer services under the brand name xe. We offer money transfer services via our websites (www.xe.com and https://transferxe.com) and through customer service representatives. xe also provides foreign currency exchange information on its currency data websites (www.xe.com and www.x-rates.com). Through xe, we offer cash management solutions and foreign currency risk management services to small-and-medium sized businesses. We monitor the number of transactions made through our money transfer networks. The number of transactions processed on our network has increased over the last five years at a CAGR of approximately 13.7% as indicated in the following table: (in millions) Money transfer transactions per year 2015 68.7 2016 82.3 2017 92.2 2018 107.6 2019 114.5 Our sending agent network includes a variety of agents, including Walmart, large/medium size regional retailers, convenience stores, bodegas, multi-service shops and phone centers, which are predominantly found in areas with a large immigrant population. Each Ria money transfer transaction is processed using Euronet's proprietary software system and checked for security, completeness and compliance with federal and state regulations at every step of the process. Senders can track the progress of their transfers through Ria's customer service representatives, and funds are delivered quickly to their beneficiaries via our extensive payout network, which includes large banks and non-bank financial institutions, post offices and large retailers. Our processing centers for the Money Transfer Segment are located in Buena Park, California, USA; Bracknell, U.K.; Auckland, New Zealand; Kansas City, Missouri, USA; and Kuala Lumpur, Malaysia. We mainly operate Ria call centers in Buena Park, California; Antiguo Cuscatlán, El Salvador; Kuala Lumpur, Malaysia; Dakar, Senegal; Mumbai, India and Madrid, Spain and provide multi-lingual customer service for both our agents and consumers. Additionally, we operate a call center for xe in Sydney, Australia. We are one of the largest global money transfer companies measured by revenues and transaction volumes. Our Money Transfer Segment processed approximately $54 billion in money transfers in 2019. MONEY TRANSFER PRODUCTS AND SERVICES Money transfer products and services are sold primarily through three channels at agent locations, Company-owned stores and on internet enabled devices at riamoneytransfer.com, online.imeremit.com, xe.com, and https://transferxe.com (online transactions). In an online transaction, customers send funds, using a bank account or credit or debit card, for pay-out at most of our agent locations around the world or directly to a bank account. 39 Through our TeleRia service, customers connect to our call center from a telephone available at an agent location and a representative collects the information over the telephone and enters it directly into our secure proprietary system. As soon as the data capture is complete, our central system automatically faxes a confirmation receipt to the agent location for the customer to review and sign and the customer pays the agent the money to be transferred, together with a fee. The agent then faxes the signed receipt back to Ria to complete the transaction. Through our Walmart-2-Walmart Money Transfer Service, which allows customers to transfer money to and from Walmart stores in the U.S., our Ria business executes the transfers with Walmart serving as both the sending agent and payout correspondent. Ria earns a significantly lower margin from these transactions than its traditional money transfers; however, the arrangement adds a significant number of transactions to Ria’s business. The agreement with Walmart establishes Ria as the only party through which Walmart will sell U.S. domestic money transfers branded with Walmart marks. The agreement had an initial term expiring in April 2017 and was renewed for an additional three-year period until April 2020. Thereafter, it will automatically renew for one-year terms unless either party provides notice to the contrary. The agreement imposes certain obligations on each party, the most significant being service level requirements by Ria and money transfer compliance requirements by Walmart. Any violation of these requirements by Ria could result in an obligation to indemnify Walmart or termination of the contract by Walmart. However, the agreement allows the parties to resolve disputes by mutual agreement without termination of the agreement. In addition to money transfers, Ria also offers customers bill payment services, payment alternatives such as money orders, comprehensive check cashing services for a wide variety of issued checks, along with competitive foreign currency exchange services and mobile top-up. These services are all offered through our Company-owned stores while select services are offered through our agents in certain markets. Ria money orders are widely recognized and exchanged throughout the United States. Our check cashing services cover payroll and personal checks, cashier checks, tax refund checks, government checks, insurance drafts and money orders. Our bill payment services offer timely posting of customer bills for over 8,000 companies, including electric and gas utilities and telephone/wireless companies. Bill payment services are offered primarily in the U.S. xe offers account-to-account international payment service to high-income individuals and small-and-medium sized businesses, complementing our existing consumer-to-consumer money transfer business. xe has a multi-channel platform which allows customers to make transfers, track payments and manage their international payment activity online or through a customer service representative. xe offers cash management solutions and foreign currency risk management services to small-and- medium sized businesses. xe also offers foreign currency exchange subscriptions and advertising on its websites. SOURCES OF REVENUES Revenues in the Money Transfer Segment are derived through the charging of a transaction fee, as well as a margin earned from purchasing foreign currency at wholesale exchange rates and selling the foreign currency to customers at retail exchange rates. Sending agents and receiving agents for consumer-to-consumer products each earn fees for cash collection and distribution services. Euronet recognizes these fees as direct operating costs at the time of sale. MONEY TRANSFER SEGMENT STRATEGY The Money Transfer Segment's strategy is to increase the volume of money transfers processed by leveraging our existing banking and merchant/retailer relationships to expand our agent and correspondent networks in existing corridors. In addition, we pursue expansion into high-potential money transfer corridors from the U.S. and internationally beyond the traditional U.S. to Mexico corridor. Further, we expect to continue to take advantage of cross-selling opportunities with our epay and EFT Processing Segments by providing prepaid services through our stores and agents and offering our money transfer services at select prepaid retail locations and ATMs we operate in key markets. We will continue to make investments in our systems to support this growth. Additionally, we are expanding our xe business into new markets. 40 SEASONALITY Our money transfer business is significantly impacted by seasonality that varies by region. In most of our markets, we experience increased money transfer transaction levels during the month of May and in the fourth quarter of each year, coinciding with various holidays. Additionally, in the U.S. to Mexico corridor, we usually experience our heaviest volume during the May through October time frame, coinciding with the increase in worker migration patterns and various holidays, and our lowest volumes during the first quarter. SIGNIFICANT CUSTOMERS AND GOVERNMENT CONTRACTS No individual customer of our Money Transfer Segment makes up greater than 10% of total consolidated revenues. The Money Transfer Segment maintains correspondent relationships with a number of financial institutions whose ownership includes governments of the correspondents' countries of origin. Those countries include Armenia, Bangladesh, Benin, Bhutan, Bosnia- Herzegovina, Burundi, China, Costa Rica, Cote d'Ivoire, Cuba, Djibouti, Dominican Republic, Ecuador, Egypt, Eritrea, Ethiopia, Fiji, Gabon, Ghana, Guatemala, Mali, Mauritania, Mexico, Pakistan, Philippines, Poland, Romania, Saudi Arabia, Senegal, Tunisia, Uganda, Ukraine, Vietnam, Burkina Faso, El Salvador, Gambia, Georgia, Guinea, Guinea Bissau, Honduras, India, Kenya, Kyrgyzstan, Liberia, Mauritius, Moldova, Morocco, Myanmar, Niger, Nigeria, Rwanda, Sri Lanka, Suriname, Tanzania, Thailand, Turkey, Yemen and Zambia. COMPETITION Our primary competitors in the money transfer and bill payment business include other large money transfer companies and electronic money transmitters, together with hundreds of smaller registered and unregistered money transmitters, as well as certain major national and regional banks, financial institutions and independent sales organizations. Our competition includes The Western Union Company, the leading competitor with revenue approximately two times greater than our revenue. The Western Union Company has a significant competitive advantage due to its greater resources and access to capital for expansion. This may allow them to offer better pricing terms to customers, agents or correspondents, which may result in a loss of our current or potential customers or could force us to lower our prices. In addition to traditional money payment services, new technologies are emerging that compete with traditional money payment services, such as stored-value cards, debit networks and web-based services and digital currencies. Our continued growth also depends upon our ability to compete effectively with these alternative technologies. EMPLOYEES We had approximately 7,700, 7,100 and 6,600 employees as of December 31, 2019, 2018, and 2017, respectively. We believe our future success will depend in part on our ability to continue to recruit, retain and motivate qualified management, technical and administrative employees. Currently, no union represents any of our employees, except in one of our Spanish subsidiaries. We experienced no work stoppages or strikes by our workforce in 2019 and we consider relations with our employees to be good. 41 GOVERNMENT REGULATION As discussed below, many of our business activities are subject to regulation in our current markets. In the Money Transfer Segment, we are subject to a wide variety of laws and regulations of the U.S., individual U.S. states and foreign governments. These include international, federal and state anti-money laundering laws and regulations, money transfer and payment instrument licensing laws, escheat laws, laws covering consumer privacy, data protection and information security and consumer disclosure and consumer protection laws. Our operations have also been subject to increasingly strict requirements intended to help prevent and detect a variety of illegal financial activity, including money laundering, terrorist financing, unauthorized access to personal customer data and other illegal activities. The more significant of these laws and regulations are discussed below. Noncompliance with these laws and requirements could result in the loss or suspension of licenses or registrations required to provide money transfer services through retail agents, Company owned stores or online. For more discussion, see Item 1A - Risk Factors. Any further expansion of our activity into areas that are qualified as “financial activity” under local legislation may subject us to licensing and we may be required to comply with various conditions to obtain such licenses. Moreover, the interpretations of bank regulatory authorities as to the activity we currently conduct might change in the future. We monitor our business for compliance with applicable laws or regulations regarding financial activities. Certain of our European product offerings, including in particular, our money transfer services, merchant acquiring and bill payment products, are regulated services requiring a license under the PSD2, which replaced PSD effective January 13, 2018. Key changes made by PSD2 to PSD include: extension of PSD rules on transparency to additional transactions not previously covered by PSD; enhanced cooperation and information exchange between authorities in the context of authorization and supervision of payment institutions and electronic money institutions; and increased obligations around the management of operational and security risk, increased obligations relating to complaints handling and additional requirements regarding payment security. PSD2 requires a license to perform certain defined "payment services" in a European country, which may be extended throughout the Member States through passporting. Conditions for obtaining the license include minimum capital requirements, establishment of procedures for safeguarding of funds, and certain governance and reporting requirements. In addition, certain obligations relating to internal controls and the conduct of business, in particular, consumer disclosure requirements and certain rules regarding the timing and settlement of payments, must be met. We have payment institution licenses in the U.K., France, Germany, and Spain and are complying with these requirements. To date, we have passported our U.K., German and Spanish payment services authorizations to several Member States and our Spanish authorization to several host Member States. Additionally, in the U.K., we have obtained an e-money license under the 2EMD. The e-money license allows Euronet to issue e-money and provide the same payment services as a PSD2 licensee. The e-money license imposes certain requirements similar to those of the payment services license, including minimum capital requirements, consumer disclosure and internal controls and can be passported to Member States. Our e-money license holder is currently operating in over twenty-one Member States. 42 MONEY TRANSFER AND PAYMENT INSTRUMENT LICENSING Licensing requirements in the U.S. are generally driven by the various state banking departments regulating the businesses of money transfers and issuances of payment instruments. Typical requirements include the meeting of minimum net worth requirements, maintaining permissible investments (e.g., cash, agent receivables, and government-backed securities) at levels commensurate with outstanding payment obligations and the filing of a security instrument (typically in the form of a surety bond) to offset the risk of default of trustee obligations by the license holder. We are required by many state regulators to submit ongoing reports of licensed activity, most often on a quarterly or monthly basis, that address changes to agent and branch locations, operating and financial performance, permissible investments and outstanding transmission liabilities. These periodic reports are utilized by the regulator to monitor ongoing compliance with state licensing laws. A number of major state regulators also conduct periodic examinations of license holders and their authorized delegates, generally with a frequency of every one to two years. Examinations are most often comprehensive in nature, addressing both the safety and soundness and overall compliance by the license holder with regard to state and federal regulations. Such examinations are typically performed on-site at the license holder's headquarters or operations center; however, certain states may choose to perform examinations off-site as well. Money transmitters, issuers of payment instruments and their agents are required to comply with U.S. federal, state and/or foreign anti-money laundering laws and regulations. In summary, our Money Transfer Segment, as well as our agent network, is subject to regulations issued by the different state and foreign national regulators who license us, the Office of Foreign Assets Control (“OFAC”), the Bank Secrecy Act as amended by the USA PATRIOT (“BSA”), the Financial Crimes Enforcement Network (“FINCEN”), as well as any existing or future regulations that impact any aspect of our money transfer business. A similar set of regulations applies to our money transfer businesses in most of the foreign countries in which we originate transactions. These laws and regulations include monetary limits for money transfers into or out of a country, rules regarding the foreign currency exchange rates offered, as well as other limitations or rules for which we must maintain compliance. Regulatory bodies in the U.S. and abroad may impose additional rules on the conduct of our Money Transfer Segment that could have a significant impact on our operations and our agent network. In this regard, the U.S. federal government has implemented U.S. federal regulations for electronic money transfers, including the Electronic Fund Transfer Act, which provides consumer protections for international remittance transfers. The Consumer Financial Protection Bureau ("CFPB"), adopted a rule that provides additional protections for consumers who transmit money internationally, including disclosure requirements, cancellation rights and error resolution procedures for consumer complaints. Under U.S. federal law, it is unlawful for any provider of consumer financial products or services to engage in unfair, deceptive or abusive acts or practices (collectively, "UDAAPs"). The CFPB has rule making and enforcement authority to prevent UDAAPs in connection with transactions for consumer financial products or services. The CFPB audits our compliance with these rules, and we may be subject to fines or penalties for violations of any of such rules. ESCHEAT REGULATIONS Our Money Transfer Segment is subject to the unclaimed or abandoned property (i.e., “escheat”) regulations of the United States and certain foreign countries in which we operate. These laws require us to turn over property held by Euronet on behalf of others remaining unclaimed after specified periods of time (i.e., “dormancy” or “escheat” periods). Such abandoned property is generally attributable to the failure of beneficiary parties to claim money transfers or the failure to negotiate money orders, a form of payment instrument. We have policies and programs in place to help us monitor the required information relating to each money transfer or payment instrument for possible eventual reporting to the jurisdiction from which the order was originally received. In the U.S., reporting of unclaimed property by money service companies is performed annually, generally with a due date of on or before November 1. State banking department regulators will typically include a review of Euronet escheat procedures and related filings as part of their examination protocol. 43 PRIVACY AND INFORMATION SECURITY REGULATIONS Our Money Transfer Segment operations involve the collection and storage of certain types of personal customer data that are subject to privacy and security laws in the U.S. and abroad. In the United States, we are subject to the Gramm-Leach-Bliley Act (“GLBA”) and various state laws including California Consumer Privacy Act ("CCPA"), which requires that financial institutions have in place policies regarding the collection, processing, storage and disclosure of information considered nonpublic personal information. Laws in other countries include the E.U.'s General Data Protection Regulation (2016/679) ("GDPR"), which became effective from May 25, 2018, as well as the laws of other countries. The GDPR establishes stringent requirements for the collection and processing of personal information of individuals within the E.U. The GDPR establishes certain rights of individuals regarding personal information processed by companies as well as requirements for information security and imposes significant fines that may be revenue-based for violation of its requirements. Any failure on our part to meet the requirements of the GDPR could result in the imposition of fines and penalties that could affect our financial results. We comply with the GLBA and state privacy provisions. In October 2015, the European Court of Justice invalidated the European Commission’s decision of 2000 regarding the transfer of personal data from the E.U. to the United States (known as the "Safe Harbor Decision"). Despite the October 2015 ruling of the European Court of Justice, we believe we remain in compliance with E.U. regulations regarding the transfer of personal data to the United States and other jurisdictions. Recently, as identity theft has been on the rise, there has been increased public attention to concerns about information security and consumer privacy, accompanied by laws and regulations addressing the issue. We believe we are compliant with these laws and regulations; however, this is a rapidly evolving area and there can be no assurance that we will continue to meet the existing and new regulations, which could have a material, adverse impact on our Money Transfer Segment business. ANTI-CORRUPTION AND BRIBERY We are subject to the Foreign Corrupt Practices Act ("FCPA"), which prohibits U.S. and other business entities from making improper payments to foreign government officials, political parties or political party officials. We are also subject to the applicable anti-corruption laws in the jurisdictions in which we operate, such as the U.K. Bribery Act, thus potentially exposing us to liability and potential penalties in multiple jurisdictions. The anti-corruption provisions of the FCPA are enforced by the United States Department of Justice. In addition, the Securities and Exchange Commission ("SEC") requires strict compliance with certain accounting and internal control standards set forth under the FCPA. Because our services are offered in many countries throughout the world, we face a higher risk associated with FCPA, the U.K. Bribery Act and other similar laws than many other companies and we have policies and procedures in place to address compliance with the FCPA, the U.K. Bribery Act and other similar laws. Any determination that we have violated these laws could have an adverse effect on our business, financial position and results of operations. Failure to comply with our policies and procedures or the FCPA and other laws can expose Euronet and/or individual employees to potentially severe criminal and civil penalties. Such penalties could have a material adverse effect on our business, financial condition and results of operations. MONEY TRANSFER COMPLIANCE POLICIES AND PROGRAMS We have developed risk-based policies and programs to comply with existing and new laws, regulations and other requirements outlined above, including having dedicated compliance personnel, training programs, automated monitoring systems and support functions for our offices and agents. To assist in managing and monitoring our money laundering and terrorist financing risks, we continue to have our compliance programs, in many countries, independently examined on an annual basis. In addition, we continue to enhance our anti-money laundering, counter-terrorist financing compliance policy, procedures and monitoring systems, as well as our consumer protection policies and procedures. 44 INTELLECTUAL PROPERTY Each of our three operating segments utilizes intellectual property which is protected in varying degrees by a combination of trademark, patent and copyright laws, as well as trade secret protection, license and confidentiality agreements. The brand names of “Ria,” “Ria Financial Services,” “Ria Envia,” “xe,” "AFEX," "IME," derivations of those brand names and certain other brand names are material to our Money Transfer Segment and are registered trademarks and/or service marks in most of the markets in which our Money Transfer Segment operates. Consumer perception of these brand names is important to the growth prospects of our money transfer business. We also hold a U.S. patent on a card-based money transfer and bill payment system that allows transactions to be initiated primarily through POS terminals and integrated cash register systems. With respect to our EFT Processing Segment, we have registered or applied for registration of our trademarks, including the names “Euronet” and “Bankomat” and/or our blue diamond logo, as well as other trade names in most markets in which these trademarks are used. Certain trademark authorities have notified us that they consider these trademarks to be generic and, therefore, not protected by trademark laws. This determination does not affect our ability to use the Euronet trademark in those markets, but it would prevent us from stopping other parties from using it in competition with Euronet. We have registered the “Euronet” trademark in the class of ATM machines in Germany, the U.K. and certain other Western European countries. We have filed pending applications and/or obtained patents for a number of our new software products and our processing technology, including certain top-up services. With respect to our epay Segment, we have filed trademark applications for the “epay” brand in the U.S., U.K., the E.U. through a Community Trademark application, Brazil, India, Australia and New Zealand. The epay trademark has issued to registration in the U.S., U.K., the E.U., Australia, New Zealand and Brazil. The trademark application in India is still pending. We cannot be certain that we are entitled to use the epay trademark in any markets other than those in which we have registered the trademark. We have filed patent applications for some of our POS top-up and certain other products in support of epay technology. Certain patents have been granted while others have been refused or are still pending. We also hold a patent license covering certain of epay's operations in the U.S. Technology in the areas in which we operate is developing very rapidly, and we are aware that many other companies have filed patent applications for products, processes and services similar to those we provide. The procedures of the U.S. patent office make it impossible for us to predict whether our patent applications will be approved or will be granted priority dates that are earlier than other patents that have been filed for similar products or services. Moreover, many “process patents” have been filed in the U.S. over recent years covering processes that are in wide use in the money transfer, EFT and prepaid processing industries. If any of these patents are considered to cover technology that has been incorporated into our systems, we may be required to obtain additional licenses and pay royalties to the holders of such patents to continue to use the affected technology or be prohibited from continuing the offering of such services if licenses are not obtained. This could materially and adversely affect our business. 45 INFORMATION ABOUT OUR EXECUTIVE OFFICERS The name, age, period of service and position held by each of our Executive Officers as of February 28, 2020 are as follows: Name Age Served Since Position Held Michael J. Brown Rick L. Weller Jeffrey B. Newman July 1994 Chairman, Chief Executive Officer and President 63 62 November 2002 Executive Vice President - Chief Financial Officer 65 December 1996 Executive Vice President - General Counsel Kevin J. Caponecchi Juan C. Bianchi 53 49 July 2007 April 2007 Nikos Fountas 56 September 2009 Executive Vice President - Chief Executive Officer, epay, Software and EFT Asia Pacific Division Executive Vice President - Chief Executive Officer, Money Transfer Segment Executive Vice President - Chief Executive Officer, EFT Europe, Middle East and Africa Division Martin L. Bruckner 44 January 2014 Senior Vice President - Chief Technology Officer MICHAEL J. BROWN, Chairman, Chief Executive Officer and President. Mr. Brown is one of the founders of Euronet and has served as our Chairman of the Board and Chief Executive Officer since 1996 and has served as President since December 2014. He also co-founded our predecessor company in 1994. Mr. Brown has been a Director of Euronet since our incorporation in December 1996 and previously served on the boards of Euronet's predecessor companies. In 1979, Mr. Brown founded Innovative Software, Inc., a computer software company that was merged in 1988 with Informix. Mr. Brown served as President and Chief Operating Officer of Informix from February 1988 to January 1989. He served as President of the Workstation Products Division of Informix from January 1989 until April 1990. In 1993, Mr. Brown was a founding investor of Visual Tools, Inc. Visual Tools, Inc. was acquired by Sybase Software in 1996. Mr. Brown received a B.S. in Electrical Engineering from the University of Missouri - Columbia in 1979 and a M.S. in Molecular and Cellular Biology at the University of Missouri - Kansas City in 1997. RICK L. WELLER, Executive Vice President, Chief Financial Officer. Mr. Weller has been Executive Vice President and Chief Financial Officer of Euronet since he joined Euronet in November 2002. From January 2002 to October 2002, he was the sole proprietor of Pivotal Associates, a business development firm. From November 1999 to December 2001, Mr. Weller held the position of Chief Operating Officer of ionex telecommunications, inc., a local exchange company. He is a certified public accountant and received his B.S. in Accounting from the University of Central Missouri. JEFFREY B. NEWMAN, Executive Vice President, General Counsel. Mr. Newman has been Executive Vice President and General Counsel of Euronet since January 2000. He joined Euronet in December 1996 as Vice President and General Counsel. Prior to this, he practiced law with the Washington, D.C. based law firm of Arent Fox Kintner Plotkin & Kahn and the Paris based law firm of Salans Hertzfeld & Heilbronn. He is a member of the District of Columbia, California and Paris, France bars. He received a B.A. in Political Science and French from Ohio University in 1976 and law degrees from Ohio State University and the University of Paris. KEVIN J. CAPONECCHI, Executive Vice President, Chief Executive Officer, epay, Software and EFT Asia Pacific Division. Mr. Caponecchi joined Euronet in July 2007 and served as President until assuming his current role in December 2014. Prior to joining Euronet, Mr. Caponecchi served in various capacities with subsidiaries of General Electric Company for 17 years. From 2003 until June 2007, Mr. Caponecchi served as President of GE Global Signaling, a provider of products and services to freight, passenger and mass transit systems. From 1998 through 2002, Mr. Caponecchi served as General Manager - Technology for GE Consumer & Industrial, a provider of consumer appliances, lighting products and electrical products. Mr. Caponecchi holds degrees in physics from Franklin and Marshall College and industrial engineering from Columbia University. JUAN C. BIANCHI, Executive Vice President - Chief Executive Officer, Money Transfer Segment. Mr. Bianchi joined Euronet subsequent to the acquisition of Ria in 2007. Prior to the acquisition, Mr. Bianchi served as the Chief Executive Officer 46 of Ria and has spent his entire career at either Ria or AFEX Money Express, a money transfer company purchased by Ria's founders. Mr. Bianchi began his career at AFEX in Chile in 1992, joined AFEX USA's operations in 1996, and became chief operating officer of AFEX-Ria in 2003. Mr. Bianchi studied business at the Universidad Andres Bello in Chile and completed the Executive Program in Management at UCLA's John E. Anderson School of Business. NIKOS FOUNTAS, Executive Vice President - Chief Executive Officer, EFT Europe, Middle East and Africa Division. Mr. Fountas has been Executive Vice President of the Company's EFT Processing Segment in Europe since December 2012. Mr. Fountas joined Euronet subsequent to the Company's 2005 acquisition of Instreamline S.A. (now Euronet Card Services) in Greece. He served as managing director of the Company's Greece EFT subsidiary, responsible for Euronet's European card processing and cross-border acquiring operations until September 2009. In September 2009, Mr. Fountas took over responsibilities as managing director of Euronet's Europe EFT Processing Segment. Prior to joining Euronet, Mr. Fountas spent over 20 years working in management and executive-level positions in the IT field for several companies, including IBM for 12 years. He has a degree in computer science (Honors) from York University in Canada and post graduate studies in business administration from Henley Management School and IBM Business Professional Institute. MARTIN L. BRUCKNER, Senior Vice President - Chief Technology Officer. Mr. Bruckner has been Senior Vice President and Chief Technology Officer of Euronet since January 2014. Mr. Bruckner joined Euronet in 2007 as head of software development and IT operations for Transact GmbH. In 2009, he was promoted to Chief Technology Officer of Euronet's epay segment. Prior to joining Euronet, Mr. Bruckner established his own IT company called MLB Development GmbH, where he developed software systems for various European companies. Mr. Bruckner has more than 20 years of software development experience and published his first software product (BBS systems) at the age of 15. He received a Doctorate of Law from the University of Rostock and a law degree from the University of Bielefeld. AVAILABILITY OF REPORTS, CERTAIN COMMITTEE CHARTERS AND OTHER INFOROMATION Our Website addresses are www.euronetworldwide.com and www.eeft.com. We make available all SEC public filings, including our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and all amendments to those reports filed or furnished pursuant to Sections 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended ("Exchange Act") on our Websites free of charge as soon as reasonably practicable after these documents are electronically filed with, or furnished to, the SEC. The information on our Websites is not, and shall not be deemed to be, a part of this report or incorporated into any other filings we make with the SEC. In addition, our SEC filings are made available via the SEC's EDGAR filing system accessible at www.sec.gov. The charters for our Audit, Compensation, and Corporate Governance and Nominating Committees, as well as the Code of Business Conduct & Ethics for our employees, including our Chief Executive Officer and Chief Financial Officer, are available on our Website at www.euronetworldwide.com in the “For Investors” section under "Document and Charters". ITEM 1A. RISK FACTORS Our operations are subject to a number of risks and uncertainties, including those described below. You should carefully consider the risks described below before making an investment decision. The risks and uncertainties described below are not necessarily organized in order of priority or probability. If any of the following risks actually occurs, our business, financial condition or results of operations could be materially adversely affected. In that case, the trading price of our Common Stock could decline substantially. This Annual Report also contains forward-looking statements that involve risks and uncertainties. Our actual results could differ materially from those anticipated in the forward-looking statements as a result of a number of factors, including the risks described below and elsewhere in this Annual Report. 47 Our business may suffer from risks related to acquisitions and potential future acquisitions. A substantial portion of our growth has been due to acquisitions, and we continue to evaluate and engage in discussions concerning potential acquisition opportunities, some of which could be material. We cannot assure you that we will be able to successfully integrate, or otherwise realize anticipated benefits from, our recent acquisitions or any future acquisitions. Failure to successfully integrate or otherwise realize the anticipated benefits of these acquisitions could adversely impact our long-term competitiveness and profitability. The integration of any future acquisitions will involve a number of risks that could harm our financial condition, results of operations and competitive position. In particular: • The integration plans for our acquisitions are based on benefits that involve assumptions as to future events, including our ability to successfully achieve anticipated synergies, leveraging our existing relationships, as well as general business and industry conditions, many of which are beyond our control and may not materialize. Unforeseen factors may offset components of our integration plans in whole or in part. As a result, our actual results may vary considerably, or be considerably delayed, compared to our estimates; • The integration process could disrupt the activities of the businesses that are being combined. The combination of companies requires, among other things, coordination of administrative and other functions. In addition, the loss of key employees, customers or vendors of acquired businesses could materially and adversely impact the integration of the acquired businesses; • The execution of our integration plans may divert the attention of our management from other key responsibilities; • We may assume unanticipated liabilities and contingencies; or • Our acquisition targets could fail to perform in accordance with our expectations at the time of purchase. Future acquisitions may be affected through the issuance of our Common Stock or securities convertible into our Common Stock, which could substantially dilute the ownership percentage of our current stockholders. In addition, shares issued in connection with future acquisitions could be publicly tradable, which could result in a material decrease in the market price of our Common Stock. A lack of business opportunities or financial or other resources may impede our ability to continue to expand at desired levels, and our failure to expand operations could have an adverse impact on our financial condition. Certain factors on which our ability to expand each of our divisions is dependent are set forth at Item 7, Management's Discussion and Analysis of Financial Condition and Results of Operations - Opportunities and Challenges. If any of such factors impede our ability to expand our businesses, our financial results and condition could be materially and adversely affected. We are subject to business cycles, seasonality and other outside factors that may negatively affect our business. A recessionary economic environment in any of our markets or other outside factors could have a negative impact on banks, mobile phone operators, content providers, retailers and our individual customers and could reduce the level of transactions in all of our divisions, which would, in turn, negatively impact our financial results. If banks, mobile phone operators and content providers experience decreased demand for their products and services, or if the locations where we provide services decrease in number, we will process fewer transactions, resulting in lower revenues. In addition, a recessionary economic environment could reduce the level of transactions taking place on our networks, which will have a negative impact on our business. 48 Our experience is that the level of transactions on our networks is also subject to substantial seasonal variation. In the EFT Processing Segment, mostly in Europe, we usually experience our heaviest demand for dynamic currency conversion during the third quarter of the fiscal year, coinciding with the tourism season in Europe. As a result, our revenues earned in the third quarter of the year will usually be greater than other quarters of the fiscal year. Additionally, transaction levels have consistently been higher in the fourth quarter of the fiscal year due to increased use of ATMs, prepaid products and money transfer services during the holiday season. Generally, the level of transactions drops in the first quarter, during which transaction levels are generally the lowest we experience during the year, which reduces the level of revenues that we record. In the Money Transfer Segment, we experience increased transaction levels during the May through October timeframe, coinciding with certain holidays and the increase in worker migration patterns. As a result of these seasonal variations, our quarterly operating results may fluctuate materially and could lead to volatility in the price of our shares. Additionally, economic or political instability, wars, civil unrest, terrorism, epidemics (including but not limited to, Coronavirus outbreak) and natural disasters may make money transfers to, from or within a particular country more difficult. The inability to timely complete money transfers could adversely affect our business. The current U.S. presidential administration has proposed certain actions that could have an adverse effect on our money transfer business. Our money transfer business relies on the free flow of funds along remittance corridors, and our largest corridor is the U.S. to Mexico. Our business benefits from free trade agreements such as the North American Free Trade Agreement ("NAFTA"). On September 30, 2018, the U.S. drafted a new free trade agreement with Canada and Mexico, which was signed on November 30, 2018. If the new USMCA Agreement is not approved by all three countries, then the U.S. administration may exercise its right to withdraw from NAFTA after a six-month notice period. The U.S. and Mexico have approved the USMCA agreement. Any withdrawal from NAFTA or the adoption of other proposals that tax, restrict or otherwise limit remittances or transfers of money out of the U.S. could have a material adverse impact on our business. A prolonged economic slowdown or lengthy or severe recession in the U.S. or elsewhere could harm our operations. Concerns over slow economic growth, level of sovereign debt in many parts of the world, inflation levels, energy costs and geopolitical issues have contributed to increased volatility and diminished expectations for the world economy and the markets going forward. These factors, combined with volatile energy and commodity prices, reduced business and consumer confidence and slow recovery from high unemployment rates, have negatively impacted the world economy. A prolonged economic downturn or recession could materially impact our results from operations. A recessionary economic environment could have a negative impact on mobile phone operators, content providers, retailers and our other customers and could reduce the level of transactions processed on our networks, which would, in turn, negatively impact our financial results. If content providers and financial institutions experience decreased demand for their products and services, or if the locations where we provide services decrease in number, we will process fewer transactions, resulting in lower revenues. Retaining the founder and key executives of our company, and of companies that we acquire, and finding and retaining qualified personnel is important to our continued success, and any inability to attract and retain such personnel could harm our operations. The development and implementation of our strategy has depended in large part on the co-founder of our company, Michael J. Brown. The retention of Mr. Brown is important to our continued success. In addition, the success of the expansion of businesses that we acquire may depend in large part upon the retention of the founders or leaders of those businesses. Our success also depends in part on our ability to hire and retain highly skilled and qualified management, operating, marketing, financial and technical personnel. The competition for qualified personnel in the markets where we conduct our business is intense and, accordingly, we cannot assure you that we will be able to continue to hire or retain the required personnel. Our officers and some of our key personnel have entered into service or employment agreements containing non-competition, non-disclosure and non-solicitation covenants, which grant incentive stock options and/or restricted stock with long-term 49 vesting requirements. However, most of these contracts do not guarantee that these individuals will continue their employment with us. The loss of our key personnel could have a material adverse effect on our business, growth, financial condition or results of operations. We have a moderate amount of debt and other contractual commitments, and while the cost of servicing those obligations is not expected to adversely affect our business, the risk could increase if we incur more debt. We may be required to prepay our obligations under the credit facility. As of December 31, 2019, total liabilities were $3,078 million, of which $1,091 million represents long-term debt obligations, and total assets were $4,658 million. We may not have sufficient funds to satisfy all such obligations as a result of a variety of factors, some of which may be beyond our control. If the opportunity of a strategic acquisition arises or if we enter into new contracts that require the installation or servicing of infrastructure, such as processing centers, ATM machines or POS terminals on a faster pace than anticipated, we may be required to incur additional debt for these purposes and to fund our working capital needs, including ATM network cash, which we may not be able to obtain. The level of our indebtedness could have important consequences to investors, including the following: • our ability to obtain any necessary financing in the future for working capital, capital expenditures, debt service requirements or other purposes may be limited, or financing may be unavailable; • a portion of our cash flows must be dedicated to the payment of principal and interest on our indebtedness and other obligations and will not be available for use in our business; • our level of indebtedness could limit our flexibility in planning for, or reacting to, changes in our business and the markets in which we operate; • our level of indebtedness will make us more vulnerable to changes in general economic conditions and/or a downturn in our business, thereby making it more difficult for us to satisfy our obligations; and • because a portion of our debt bears interest at a variable rate of interest, our actual debt service obligations could increase as a result of adverse changes in interest rates. If we fail to make required debt payments, or if we fail to comply with other covenants in our debt service agreements, we would be in default under the terms of these agreements. This default would permit the holders of the indebtedness to accelerate repayment of this debt and could cause defaults under other indebtedness that we have. Restrictive covenants in our credit facilities may adversely affect us. Our credit facility contains two financial covenants that we must meet as defined in the agreement: (1) Consolidated Total Leverage Ratio, and (2) Consolidated Interest Coverage Ratio. To remain in compliance with our debt covenants, we may be required to increase Earnings Before Interest, Taxes, Depreciation and Amortization ("EBITDA"), repay debt, or both. We cannot assure you that we will have sufficient assets, liquidity or EBITDA to meet or avoid these obligations, which could have an adverse impact on our financial condition. Our ability to secure additional financing for growth or to refinance any of our existing debt is also dependent upon the availability of credit in the marketplace, which has experienced severe disruptions in the past. If we are unable to secure additional financing or such financing is not available at acceptable terms, we may be unable to secure financing for growth or refinance our debt obligations, if necessary. 50 In the event that we need debt financing in the future, uncertainty in the credit markets could affect our ability to obtain debt financing on reasonable terms. In the event we were to require additional debt financing in the future, uncertainty in the credit markets could materially impact our ability to obtain debt financing on reasonable terms. The inability to access debt financing on reasonable terms could materially impact our ability to make acquisitions, refinance existing debt or materially expand our business in the future. Increases in interest rates will adversely impact our results of operations. A portion of our existing indebtedness has variable interest rates. Increases in variable interest rates will increase the amount of interest expense that we pay for our borrowings and have a negative impact on our results of operations. We may be required to recognize impairment charges related to long-lived assets and goodwill recorded in connection with our acquisitions, which would adversely impact our results of operations. Our total assets include approximately $885.7 million, or 19% of total assets, in goodwill and acquired intangible assets recorded as a result of acquisitions. We assess our goodwill, intangible assets and other long-lived assets as and when required by accounting principles generally accepted in the U.S. to determine whether they are impaired. If operating results in any of our key markets, including Australia, Germany, Greece, Malaysia, India, New Zealand, the U.S., U.K., Poland and Romania, deteriorate or our plans do not progress as expected when we acquired these entities, or if capital markets depress our value or that of similar companies, we may be required to record additional impairment write-downs of goodwill, intangible assets or other long-lived assets. This could have a material adverse effect on our results of operations and financial condition. The processes and systems we employ may be subject to patent protection by other parties, and any claims could adversely affect our business and results of operations. In certain countries, including the U.S., patent protection legislation permits the protection of processes and systems. We employ processes and systems in various markets that have been used in the industry by other parties for many years, and which we or other companies that use the same or similar processes and systems consider to be in the public domain. However, we are aware that certain parties believe they hold valid patents that cover some of the processes and systems employed in our business lines in the U.S. and elsewhere. We believe the processes and systems we use have been in the public domain prior to the patents we are aware of. The question of whether a process or system is in the public domain is a legal determination, and if this issue is litigated, we cannot be certain of the outcome of any such litigation. If a person were to assert that it holds a patent covering any of the processes or systems we use, we would be required to defend ourselves against such claim. If unsuccessful, we may be required to pay damages for past infringement, which could be trebled if the infringement was found to be willful. We may also be required to seek a license to continue to use the processes or systems. Such a license may require either a single payment or an ongoing license fee. No assurance can be given that we will be able to obtain a license which is reasonable in fee and scope. If a patent owner is unwilling to grant such a license, or we decide not to obtain such a license, we may be required to modify our processes and systems to avoid future infringement. Any such occurrences could materially and adversely affect one or more of our business lines in any affected markets and could result in our reconsidering the rate of expansion of business in those markets. We conduct a significant portion of our business in Central and Eastern European countries, and we have subsidiaries in the Middle East, Asia Pacific and South America, where the risk of continued political, economic and regulatory change that could impact our operating results is greater than in the U.S. or Western Europe. We have subsidiaries in Central and Eastern Europe, the Middle East, Asia Pacific and South America. We expect to continue to expand our operations to other countries in these regions. Some of these countries have undergone significant political, economic and social change in recent years and the risk of new, unforeseen changes in these countries remains greater than in the U.S. or Western Europe. In particular, changes in laws or regulations or in the interpretation of existing laws or regulations, 51 whether caused by a change in government or otherwise, could materially adversely affect our business, growth, financial condition or results of operations. For example, currently there are no limitations in any of the countries in which we have subsidiaries on the repatriation of profits from these countries, but foreign currency exchange control restrictions, taxes or limitations may be imposed or tightened in the future with regard to repatriation of earnings and investments from these countries. If exchange control restrictions, taxes or limitations are imposed or tightened, our ability to receive dividends or other payments from affected subsidiaries could be reduced, which may have a material adverse effect on us. As discussed under "Liquidity and Capital Resources" in Item 7 - Management's Discussion and Analysis of Financial Condition and Results of Operations, under existing U.S. tax laws, repatriation of certain assets to the U.S. could have adverse tax consequences. In addition, corporate, contract, property, insolvency, competition, securities and other laws and regulations in many of the countries in which we operate have been, and continue to be, substantially revised. Therefore, the interpretation and procedural safeguards of the new legal and regulatory systems are in the process of being developed and defined, and existing laws and regulations may be applied inconsistently. Also, in some circumstances, it may not be possible to obtain the legal remedies provided for under these laws and regulations in a reasonably timely manner, if at all. We conduct business in many international markets with complex and evolving tax rules, including value added tax rules, which subjects us to international tax compliance risks which could adversely affect our operating results. While we obtain advice from legal and tax advisors as necessary to help assure compliance with tax and regulatory matters, most tax jurisdictions that we operate in have complex and subjective rules regarding the valuation of intercompany services, cross-border payments between affiliated companies and the related effects on income tax, value added tax (“VAT”), transfer tax and share registration tax. Our foreign subsidiaries frequently undergo VAT reviews, and from time to time undergo comprehensive tax reviews and may be required to make additional tax payments should the review result in different interpretations, allocations or valuations of our services. Uncertainties in the interpretation and application of the Tax Cuts and Jobs Act of 2017 could materially affect our tax obligations and effective tax rate. The Tax Cuts and Jobs Act of 2017 (the "Act") was enacted on December 22, 2017, and it significantly affected U.S. tax law by, among other things, changing how the U.S. imposes income tax on multinational corporations. The Act contains several key tax provisions that affect us, including a one-time mandatory transition tax on previously undistributed foreign earnings, a reduction of the corporate income tax rate to 21% effective January 1, 2018, and new taxes on certain foreign sourced earnings, among others. We are required to recognize the effect of the tax law changes in the period of enactment, including determining the transition tax, re-measuring our U.S. deferred tax assets and liabilities and reassessing the net realizability of our deferred tax assets and liabilities. Staff Accounting Bulletin No. 118, Income Tax Accounting Implications of the Tax Cuts and Jobs Act (“SAB 118”) allows us to record provisional amounts during a measurement period not to extend beyond one year of the enactment date. As of December 31, 2017, we recorded provisional estimates in our financial statements with respect to certain income tax effects of the Act for which the accounting is incomplete, but a reasonable estimate was able to be determined. During 2018, we continued to perform additional analysis on the application of the Act, taking into account any additional regulatory guidance that was issued by the applicable taxing authorities, which resulted in adjustments to our previously reported provisional estimates, some of which materially affected our tax obligations and our effective tax rate. In addition, the Act requires complex computations not previously provided in U.S. tax law, and the application of accounting guidance for such items is currently uncertain in some respects. Further, compliance with the Act and the accounting for such provisions require accumulation of information not previously required or regularly produced. The U.S. Department of Treasury has broad authority to issue regulations and interpretative guidance that may significantly impact how the law is applied and thus impact our results of operations in the period issued. 52 Increases in taxes could negatively impact our operating results. As a result of economic downturns, tax receipts have decreased and/or government spending has increased in many of the countries in which we operate. Consequently, governments may increase tax rates or implement new taxes in order to compensate for gaps between tax revenues and expenditures. Additionally, governments may prohibit or restrict the use of certain legal structures designed to minimize taxes. Any such tax increases, whether borne by us or our customers, could negatively impact our operating results or the demand for our products. We could be adversely affected by violations of the U.S. Foreign Corrupt Practices Act or other similar anti-corruption laws. Our operations in countries outside the United States are subject to anti-corruption laws and regulations, including restrictions imposed by the FCPA. The FCPA and similar anti-corruption laws in other jurisdictions, such as the U.K. Bribery Act, generally prohibit companies and their intermediaries from making improper payments to government officials or employees of commercial enterprises for the purpose of obtaining or retaining business. We operate in many parts of the world that have experienced corruption to some degree and, in certain circumstances, strict compliance with anti-corruption laws may conflict with local customs and practices. Our employees and agents interact with government officials on our behalf, including as necessary to obtain licenses and other regulatory approvals necessary to operate our business, import or export equipment, employ expatriates and resolve tax disputes. We also have a number of contracts with foreign governments or entities owned or controlled by foreign governments. These interactions and contracts create a risk of violation of the FCPA or other similar laws. Although we have implemented policies and procedures designed to ensure compliance with local laws and regulations as well as U.S. laws and regulations, including the FCPA, there can be no assurance that all of our employees, consultants, contractors and agents will abide by our policies. If we are found to be liable for violations of the FCPA or similar anti-corruption laws in other jurisdictions, either due to our own or others' acts or inadvertence, we could suffer from criminal or civil penalties which could have a material and adverse effect on our results of operations, financial condition and cash flows. Because we are a multinational company conducting a complex business in many markets worldwide, we are subject to legal and operational risks related to staffing and management, as well as a broad array of local legal and regulatory requirements which could adversely affect our operations. Operating outside of the U.S. creates difficulties associated with staffing and managing our international operations, as well as complying with local legal and regulatory requirements. We operate financial transaction processing networks that offer new products and services to customers, and the laws and regulations in the markets in which we operate evolve and are subject to rapid change. Although we have knowledgeable local staff in countries in which we deem it appropriate, we cannot assure you that we will continue to be found to be operating in compliance with all applicable customs, currency exchange control, data protection, employment, transfer pricing and other laws or regulations to which we may be subject. We also cannot assure you that these laws will not be modified in ways that may adversely affect our business. Our business may be adversely affected if recent developments to applicable data protection regulations in the European Union require us to cease the transfer of personal data from the European Union to the United States. In October 2015, the European Court of Justice invalidated the European Commission’s decision regarding the transfer of personal data from the E.U. to the United States (known as the "Safe Harbor Decision"). Prior to the ruling of the European Court of Justice, the Safe Harbor Decision provided a mechanism that facilitated personal data transfers to the United States in compliance with the E.U.’s Directive on Data Protection. Our money transfer business relies on the transfer of E.U. citizens’ personal information to the United States to enable payment of money remittance transactions to beneficiaries through our correspondent network. Despite the October 2015 ruling of the European Court of Justice, we believe we remain in compliance with E.U. regulations regarding the transfer of personal data to the United States and other jurisdictions. If we are unable to 53 transfer personal data from the E.U. to the United States or other countries where we operate, then it could affect the manner in which we provide our services or adversely affect our financial results. Because we derive our revenues from a multitude of countries with different currencies, our business may be adversely affected by local inflation and foreign currency exchange rates and policies. We report our results in U.S. dollars, although a majority of our income is realized in foreign currencies. As exchange rates among the U.S. dollar, the euro, and other currencies fluctuate, the impact of these fluctuations may have a material adverse effect on our results of operations or financial condition as reported in U.S. dollars. A significant number of our ATMs are located in countries in the European Union that use the euro. From time to time, some of these countries, have considered leaving the European Union and adopting another currency. If such an event were to occur, the conversion of cash that we hold in banks and in our ATM network in that country from euros to another currency could have an adverse effect on our financial condition or results of operations, either from initial conversion or from subsequent changes in currency exchange rates. The magnitude of this risk increases when cash balances in our ATM network increase during the tourism season. While such currency change does not appear to be an immediate risk under current circumstances, the Company continues to monitor developments in this area and will attempt to mitigate any adverse effects where possible. In November 2016, without advance warning, the Indian government announced that it would remove from circulation two of the most often used Indian banknotes, the Rs 500 and Rs 1000 banknotes. The government expected that the notes would rapidly be replaced with a new Rs 500 note and a new Rs 2000 note, retiring (or demonetizing) completely the Rs 1000 banknote. However, distribution of the new notes was delayed, and circulation of the new notes only commenced in February 2017. While the cash supply was restored during the first months of 2017, the shortage of cash in November and December 2016 adversely impacted Euronet's 2016 fourth quarter revenue earned from ATM cash withdrawals on the more than 12,000 ATMs Euronet owns or operates as well as revenue earned from money transfer remittance payout in India. The action by the Indian government was motivated by a desire to penalize Indians holding large quantities of money earned from illicit business. Any similar action by other governments in countries in which we do business could have an adverse effect on our business. Our Money Transfer Segment is subject to foreign currency exchange risks because our customers deposit funds in one currency at our retail and agent locations worldwide or in an online account and we typically deliver funds denominated in a different, destination country currency. Although we use foreign currency derivative contracts to mitigate a portion of this risk, we cannot eliminate all of the exposure to the impact of changes in foreign currency exchange rates for the period between collection and disbursement of the money transfers. We have various mechanisms in place to discourage takeover attempts, which may reduce or eliminate our stockholders' ability to sell their shares for a premium in a change of control transaction. Various provisions of our certificate of incorporation and bylaws and of Delaware corporate law may discourage, delay or prevent a change in control or takeover attempt of our company by a third party which our management and board of directors opposes. Public stockholders who might desire to participate in such a transaction may not have the opportunity to do so. These anti-takeover provisions could substantially impede the ability of public stockholders to benefit from a change of control or change in our management and board of directors. These provisions include: 54 • preferred stock that could be issued by our board of directors to make it more difficult for a third party to acquire, or to discourage a third party from acquiring, a majority of our outstanding voting stock; • • classification of our directors into three classes with respect to the time for which they hold office; supermajority voting requirements to amend the provision in our certificate of incorporation providing for the classification of our directors into three such classes; • non-cumulative voting for directors; • • • control by our board of directors of the size of our board of directors; limitations on the ability of stockholders to call special meetings of stockholders; advance notice requirements for nominations of candidates for election to our board of directors or for proposing matters that can be acted upon by our stockholders at stockholder meetings. and • an exclusive forum bylaw provision for all internal corporate claims. We are authorized to issue up to a total of 90 million shares of Common Stock, potentially diluting equity ownership of current holders and the share price of our Common Stock. We believe that it is necessary to maintain a sufficient number of available authorized shares of our Common Stock in order to provide us with the flexibility to issue Common Stock for business purposes that may arise as deemed advisable by our Board. These purposes could include, among other things, (i) to declare future stock dividends or stock splits, which may increase the liquidity of our shares; (ii) the sale of stock to obtain additional capital or to acquire other companies or businesses, which could enhance our growth strategy or allow us to reduce debt if needed; (iii) use in additional stock incentive programs and (iv) other bona fide purposes. Our Board of Directors may issue the available authorized shares of Common Stock without notice to, or further action by, our stockholders, unless stockholder approval is required by law or the rules of the NASDAQ Global Select Market. The issuance of additional shares of Common Stock may significantly dilute the equity ownership of the current holders of our Common Stock. Further, over the course of time, all of the issued shares have the potential to be publicly traded, perhaps in large blocks. This may result in dilution of the market price of the Common Stock. An additional 8.7 million shares of Common Stock, representing approximately 16% of the shares outstanding as of December 31, 2019, could be added to our total Common Stock outstanding through the exercise of options or the issuance of additional shares of our Common Stock pursuant to existing convertible debt and other agreements. Once issued, these shares of Common Stock could be traded into the market and result in a decrease in the market price of our Common Stock. As of December 31, 2019, we had 3.0 million and 0.5 million options and restricted stock awards outstanding, respectively, held by our directors, officers and employees, which entitle these holders to acquire an equal number of shares of our Common Stock. Of this amount, 1.7 million options are vested and exercisable as of December 31, 2019. Approximately 2.4 million additional shares of our Common Stock may be issued in connection with our stock incentive and employee stock purchase plans. Accordingly, based on current trading prices of our Common Stock, approximately 2.1 million shares could potentially be added to our total current Common Stock outstanding through the exercise of options and the vesting of restricted stock awards, which could adversely impact the trading price for our stock. Of the 3.5 million total options and restricted stock awards outstanding, an aggregate of 2.1 million options and restricted stock awards are held by persons who may be deemed to be our affiliates and who would be subject to Rule 144. Thus, upon exercise of their options or sale of shares for which restrictions have lapsed, these affiliates' shares would be subject to the trading restrictions imposed by Rule 144. The remainder of the common shares issuable under option and restricted stock award 55 arrangements would be freely tradable in the public market. Over the course of time, all of the issued shares have the potential to be publicly traded, perhaps in large blocks. Upon the occurrence of certain events, another 2.8 million shares of Common Stock could be issued upon conversion of the Company's convertible notes issued in March 2019; in certain situations, the number of shares issuable could be higher. While we have stated that we intend to settle any conversion of these notes by issuing cash for the principal value of the notes and issuing shares of Common Stock for the conversion value in excess of the principal, which would significantly reduce the number of shares issued upon conversion, if our financial condition significantly and adversely changes, we may not be able to settle as intended should the notes be converted. Our competition in the EFT Processing Segment, epay Segment and Money Transfer Segment includes large, well- financed companies and financial institutions larger than us with earlier entry into the market. As a result, we may lack the financial resources and access to capital needed to capture increased market share. EFT Processing Segment - Our principal EFT Processing competitors include ATM networks owned by banks and national switches consisting of consortiums of local banks that provide outsourcing and transaction services only to banks and independent ATM deployers in that country. Large, well-financed companies offer ATM network and outsourcing services that compete with us in various markets. In some cases, these companies also sell a broader range of card and processing services than we do, and are, in some cases, willing to discount ATM services to obtain large contracts covering a broad range of services. Competitive factors in our EFT Processing Segment include network availability and response time, breadth of service offering, price to both the bank and to its customers, ATM location and access to other networks. epay Segment - We face competition in the epay business in all of our markets. A few multinational companies operate in several of our markets, and we therefore compete with them in a number of countries. In other markets, our competition is from smaller, local companies. Major retailers with high volumes are in a position to demand a larger share of commissions or to negotiate directly with the mobile phone operators, which may compress our margins. Additionally, certain of our content providers, including mobile phone operators have entered into direct contracts with retailers and/or have developed processing technology that diminishes or eliminates the need for intermediate processors and distributors. Money Transfer Segment - Our primary competitors in the money transfer and bill payment business include other large money transfer companies and electronic money transmitters, as well as certain major national and regional banks, financial institutions and independent sales organizations. Our competitors include The Western Union Company and MoneyGram International Inc. The Western Union Company has a significant competitive advantage due to its greater resources and access to capital for expansion. This may allow them to offer better pricing terms to customers, which may result in a loss of our current or potential customers or could force us to lower our prices. Either of these actions could have an adverse impact on our revenues. In addition, our competitors may have the ability to devote more financial and operational resources than we can to the development of new technologies that provide improved functionality and features to their product and service offerings. If successful, their development efforts could render our product and service offerings less desirable, resulting in the loss of customers or a reduction in the price we could demand for our services. In addition to traditional money payment services, new technologies are emerging that may effectively compete with traditional money payment services, such as stored-value cards, debit networks, web-based services and digital currencies. Our continued growth depends upon our ability to compete effectively with these alternative technologies. If processing fees and commissions in our epay business continue to decline, our financial results may be adversely affected. Our epay Segment derives revenues based on processing fees and commissions from mobile phone operators and other content providers. Growth in our prepaid mobile business in any given market is driven by a number of factors, including the overall pace of growth in the prepaid mobile phone market which is impacted by competing postpaid services, our market share of the retail distribution capacity, the level of commission that is paid to the various intermediaries in the prepaid mobile airtime distribution chain, and the value provided to the retailers through the types of products offered and the level of integration with 56 their systems. Also, competition among prepaid mobile distributors results in retailer churn and the reduction of commissions paid by prepaid content providers, although a portion of such reductions can be passed along to retailers. In recent years, processing fees and commissions per transaction have declined in most markets, and we expect that trend to continue. Additionally, the number of prepaid mobile top-up transactions we process has declined in certain markets. We have generally been able to mitigate these trends due to growth in the number of higher margin digital media product transactions, driven by acquisitions and organic growth. If we cannot continue to increase our transaction levels and per-transaction fees and commissions continue to decline, the combined impact of these factors could adversely impact our financial results. Our epay and money transfer businesses may be susceptible to fraud and/or credit risks occurring at the retailer, correspondent and/or consumer level, which could adversely affect our results of operations. In our epay Segment, we contract with retailers that accept payment on our behalf, which we then transfer to a trust or other operating account for payment to content providers. In the event a retailer does not transfer to us payments that it receives for prepaid content sales, whether as a result of fraud, insolvency, billing delays or otherwise, we are responsible to the content provider for the cost of the product sold. We can provide no assurance that retailer fraud or insolvency will not increase in the future or that any proceeds we receive under our credit enhancement or insurance policies will be adequate to cover losses resulting from retailer fraud, which could have a material adverse effect on our business, financial condition and results of operations. With respect to our money transfer business, we conduct the majority of our business through our agent network, which provides money transfer services directly to consumers at retail locations. Our agents collect funds directly from consumers and in turn, we collect from the agents the proceeds due to us resulting from the money transfer transactions. In addition, we advance funds to our correspondent banks to pay out money transfers and they may hold our funds for several days or more pending payment to beneficiaries. Therefore, we have credit exposure to our agents and correspondents. Additionally, our Company-owned stores transact a significant amount of business in cash. Although we have safeguards in place, cash transactions have a higher exposure to fraud and theft than other types of transactions. The failure of agents owing us significant amounts to remit funds to us or to repay such amounts, or the loss of cash in our stores could have a material adverse effect on our business, financial condition and results of operations. Because we typically enter into short-term contracts with content providers and retailers, our epay business is subject to the risk of non-renewal of those contracts, or renewal under less favorable terms. Our contracts with content providers to distribute and process content, including prepaid mobile airtime top-up services, typically have terms of less than three years. Many of those contracts may be canceled by either party upon three months' notice. Our contracts with content providers are not exclusive, so these providers may enter into contracts with other service providers. In addition, our service contracts with major retailers typically have terms of one to three years, and our contracts with smaller retailers typically may be canceled by either party upon three to six months' notice. The cancellation or non- renewal of one or more of our significant content provider or retail contracts, or of a large enough group of our contracts with smaller retailers, could have a material adverse effect on our business, financial condition and results of operations. The renewal of contracts under less favorable payment terms, commission terms or other terms could have a material adverse impact on our working capital requirements and/or results from operations. In addition, our contracts generally permit operators to reduce our fees at any time. Commission revenue or fee reductions by any of the content providers could also have a material adverse effect on our business, financial condition or results of operations. The growth and profitability of our epay business may be adversely affected by changes in state, federal or foreign laws, rules and regulations. As we continue to expand our electronic payment product offerings, certain of those products may become regulated by state, federal or foreign laws, rules and regulations, including the U.S. CFPB. New product offerings may be considered to be money transfer related products which would require licensure for entities distributing or processing such products. If such products become more highly regulated and ultimately require licensure, our epay business may be adversely affected. Further, if 57 regulations regarding the expiration of gift vouchers change in the countries where we offer them, the revenue epay recognizes from unredeemed vouchers may be negatively affected. The growth in our epay business may be adversely affected if we are unable to expand and differentiate our offering of new electronic payment products. The prepaid marketplace is currently experiencing high growth in the differentiation of product offerings. While our epay business is focused on expanding and differentiating its suite of prepaid product offerings on a global basis, there can be no assurance that we will be able to enter into relationships on favorable terms with additional content providers or renew or expand current relationships and contracts on favorable terms. Inability to continue to grow our suite of electronic payment product offerings could have a material adverse effect on our business, financial condition and results of operations. The stability and growth of our EFT Processing Segment may be adversely affected if we are unable to maintain our current card acceptance and ATM management agreements with banks and international card organizations, and to secure new arrangements for card acceptance and ATM management. The stability and future growth of our EFT Processing Segment depends in part on our ability to sign card acceptance and ATM management agreements with banks and international card organizations. Card acceptance agreements allow our ATMs to accept credit and debit cards issued by banks and international card organizations. ATM management agreements generate service income from our management of ATMs for banks. These agreements have expiration dates, and banks and international card organizations are generally not obligated to renew them. Our existing contracts generally have terms of five to seven years and a number of them expire or are up for renewal each year. In some cases, banks may terminate their contracts prior to the expiration of their terms. We cannot assure you that we will be able to continue to sign or maintain these agreements on terms and conditions acceptable to us or that international card organizations will continue to permit our ATMs to accept their credit and debit cards. The inability to continue to sign or maintain these agreements, or to continue to accept the credit and debit cards of local banks and international card organizations at our ATMs in the future, could have a material adverse effect on our business, growth, financial condition or results of operations. 58 Our operating results depend, in part, on the volume of transactions on ATMs in our network and the fees we can collect from processing these transactions. We generally have little control over the ATM transaction fees established in the markets where we operate, and therefore, cannot control any potential reductions in these fees which may adversely affect our results of operations. Transaction fees from banks, customers and international card organizations for transactions processed on our ATMs have historically accounted for a substantial portion of our revenues. These fees are set by agreement among all banks in a particular market. The future operating results of our ATM business depend on the following factors: • the acceptance of our ATM processing and management services in our target markets; • the maintenance of the level of transaction fees we receive; • the continued use of our ATMs by credit and debit cardholders; and • our ability to generate revenues from interchange fees and from other value-added services, including dynamic currency conversion. The amount of fees we receive per transaction is set in various ways in the markets in which we do business. We have card acceptance agreements or ATM management agreements with some banks under which fees are set. However, we derive a significant portion of our revenues in many markets from interchange fees, surcharges or cash withdrawal related services that are set by the central ATM processing switch or various card organizations. The banks that participate in these switches or the card organizations that enable the services or transactions set the interchange fee and/or establish the rules regarding the services allowed, and we are not in a position in any market to greatly influence these fees or rules, which may change over time. A significant decrease in the interchange fee, or limitations placed on our ability to offer value added services via our ATM network, in any market could adversely affect our results in that market. Although we believe that the volume of transactions in developing countries may increase due to growth in the number of cards being issued by banks in these markets, we anticipate that transaction levels on any given ATM in developing markets will not increase significantly. We can attempt to improve the levels of transactions on our ATM network overall by acquiring good sites for our ATMs, eliminating poor locations, entering new, less-developed markets and adding new transactions, including new value added services, to the sets of transactions that are available on our ATMs. However, we may not be successful in materially increasing transaction levels through these measures. Per-transaction fees paid by international card organizations have declined in certain markets in the past and competitive factors have required us to reduce the transaction fees we charge customers. If we cannot continue to increase our transaction levels and per-transaction fees generally decline, our results would be adversely affected. Tightening of regulations may adversely affect our results. The evolving regulatory environment may change the competitive landscape across various jurisdictions and adversely affect our financial results. If governments implement new laws or regulations, or organizations such as Visa and Mastercard issue new rules, that effectively limit our ability to provide DCC or set fees and/or foreign currency exchange spreads, then our business, financial condition and results of operations could be materially and adversely affected. In addition, changes in regulatory interpretations or practices could increase the risk of regulatory enforcement actions, fines and penalties and such changes may be replicated across multiple jurisdictions. In March 2018, the E.U. proposed additional regulations on cross border transactions within the E.U., including specific regulations on DCC. In December 2018, the European Commission, European Council and European Parliament agreed to legislation that requires disclosure of foreign exchange margins applicable to DCC transactions and eventual comparability between foreign exchange rates offered by DCC providers and bank card issuers. The new legislation comes into effect in April 2020. Such regulation could materially and adversely impact our financial results, by reducing the number of DCC transactions performed over our networks and the level of profit we generate from such transactions. 59 The E.U. has passed a regulation called the GDPR that establishes stringent requirements for the collection and processing of personal information of individuals within the E.U. The GDPR came into effect across the E.U. on May 25, 2018. The GDPR established stringent requirements for the collection and processing of personal information of individuals within the E.U., established certain rights of individuals regarding personal information processed by companies as well as requirements for information security and imposed significant fines that may be revenue-based for violation of its requirements. The GDPR applies to transfers of personal information from the E.U. to countries outside the E.U., including the U.S. Any failure on our part to meet the requirements of the GDPR could result in the imposition of fines and penalties that could materially and adversely affect our financial results. Developments in payments could materially reduce our transaction levels and revenues. Certain developments in the field of payments may reduce the need for ATMs, prepaid product POS terminals and money transfer agents. An example of this type of development is the use of near field technology in retail transactions, which if widely accepted in a market reduces the need for cash and can negatively impact the level of ATM transactions in that market. Advances in biometric payment solutions could have similar adverse impacts. These developments may reduce the transaction levels that we experience on our networks in the markets where they occur. Financial institutions, retailers and agents could elect to increase fees to their customers for using our services, which may cause a decline in the use of our services and have an adverse effect on our revenues. If transaction levels over our existing network of ATMs, POS terminals, agents and other distribution methods do not increase, growth in our revenues will depend primarily on increased capital investment for new sites and developing new markets, which reduces the margin we realize from our revenues. The mobile phone industry is a rapidly evolving area, in which technological developments, in particular the development of new billing models (such as "all you can eat" plans) and distribution methods or services, may affect the demand for other services in a dramatic way. The development of any new models or technology that reduce the need or demand for prepaid mobile airtime could materially and adversely affect our business. In some cases, we are dependent upon international card organizations and national transaction processing switches to provide assistance in obtaining settlement from card issuers of funds relating to transactions on our ATMs, and any failure by them to provide the required cooperation could result in our inability to obtain settlement of funds relating to transactions. Our ATMs dispense cash relating to transactions on credit and debit cards issued by banks. We have in place arrangements for the settlement to us of all of those transactions, but in some cases, we do not have a direct relationship with the card-issuing bank and rely for settlement on the application of rules that are administered by international card associations (such as Visa or Mastercard) or national transaction processing switching networks. If a bankcard association fails to settle transactions in accordance with those rules, we are dependent upon cooperation from such organizations or switching networks to enforce our right of settlement against such banks or card associations. Failure by such organizations or switches to provide the required cooperation could result in our inability to obtain settlement of funds relating to transactions and adversely affect our business. Moreover, international card associations and issuers of their cards (and, in the case of Visa, member banks) have the ability to change or apply their rules in ways that could negatively impact our business. As an example, DCC is not permitted on certain cards in certain geographic territories, and the scope of such restrictions could be extended. Any such change or application of the rules of international card associations could materially and adversely affect our business. Because our business is highly dependent on the proper operation of our computer networks and telecommunications connections, significant technical disruptions to these systems would adversely affect our revenues and financial results. Our business involves the operation and maintenance of sophisticated computer networks and telecommunications connections with financial institutions, mobile phone operators, other content providers, retailers and agents. This, in turn, requires the maintenance of computer equipment and infrastructure, including telecommunications and electrical systems, and the integration and enhancement of complex software applications. There are operational risks inherent in this type of business that can result in the temporary shutdown of part or all of our processing systems, such as failure of electrical supply, failure of 60 computer hardware, security breaches and software errors. Transactions in the EFT Processing Segment are processed through our Budapest, Beijing, Mumbai and Karachi processing centers. Transactions in the epay Segment are processed through our London, Martinsried, Hamburg, Milan, Buena Park, California and Kansas City, Missouri processing centers. Transactions in our Money Transfer Segment are processed through our Buena Park, California, Kansas City, Missouri, Bracknell, Auckland, and Kuala Lumpur processing centers. Any operational problem in these centers may have a significant adverse impact on the operation of our networks. Even with disaster recovery procedures in place, these risks cannot be eliminated entirely, and any technical failure that prevents operation of our systems for a significant period of time will prevent us from processing transactions during that period of time and will directly and adversely affect our revenues and financial results. We are subject to security breaches of our systems. Any such breach may cause us to incur financial losses, liability, harm to our reputation, litigation, regulatory enforcement actions and limitations on our ability to conduct our businesses. We capture, transmit, handle and store sensitive information in conducting and managing electronic, financial and mobile transactions, such as card information, PIN numbers and personal information of various types. These businesses involve certain inherent security risks, in particular: the risk of electronic interception and theft of the information for use in fraudulent or other card transactions by persons outside the Company, including third party vendors or by our own employees; and the use of fraudulent cards on our network of owned or outsourced ATMs and POS devices. We incorporate industry-standard encryption technology and processing methodology into our systems and software and maintain controls and procedures regarding access to our computer systems by employees and others, to maintain high levels of security. Although this technology and methodology decreases security risks, they cannot be eliminated entirely as criminal elements apply increasingly sophisticated technology to attempt to obtain unauthorized access to the information handled by ATM, money transfer and electronic financial transaction networks. In addition, the cost and timeframes required for implementation of new technology may result in a time lag between availability of such technology and our adoption of it. Further, our controls, procedures and technology may not be able to detect when there is a breach, causing a delay in our ability to mitigate it. As previously disclosed in our SEC filings, we were the subject of computer security breaches, and we cannot exclude the possibility of additional breaches in the future. Any breach in our security systems could result in the perpetration of fraudulent financial transactions for which we may bear the liability. We are insured against various risks, including theft and negligence, but such insurance coverage is subject to deductibles, exclusions and limits that may leave us bearing some or all of any losses arising from security breaches. We also collect, transfer and retain personal data as part of our money transfer business. These activities are subject to certain privacy laws and regulations in the U.S. and in other jurisdictions where our money transfer services are offered. We maintain technical and operational safeguards designed to comply with applicable legal requirements. Despite these safeguards, there remains a risk that these safeguards could be breached resulting in improper access to, and disclosure of, sensitive customer information. Breaches of our security policies or applicable legal requirements resulting in a compromise of customer data could expose us to regulatory enforcement action, subject us to litigation, limit our ability to provide money transfer services and/or cause harm to our reputation. In addition to electronic fraud issues and breaches of our systems, the possible theft and vandalism of ATMs or cash in the ATMs present risks for our ATM business. We install ATMs at high-traffic sites and consequently our ATMs are exposed to theft and vandalism, and to a new form of attack whereby the security of the ATM is breached electronically by transmitting a command to the ATM to dispense cash without a card being present. We constantly monitor ATM security and take measures to protect our systems from such attacks and other breaches, but we cannot be certain that our measures will be effective against new, rapidly developing methods used by criminal elements. Although we are insured against such risks, deductibles, exclusions or limitations in such insurance may leave us bearing some or all of any losses arising from theft or vandalism of ATMs or loss of cash due to security breaches of our ATM networks. In addition, we have experienced increases in claims under our insurance, which has increased our insurance premiums. 61 We could incur substantial losses if one of the third-party depository institutions we use in our operations were to fail. As part of our business operations, we maintain cash balances at third party depository institutions. We could incur substantial losses if a financial institution in which we have significant deposits fails. We are required under certain national laws and the rules of financial transaction switching networks in many of our markets to have ''sponsors'' to operate ATMs and switch ATM transactions. Our failure to secure ''sponsor'' arrangements in any of our markets that require bank sponsors could prevent us from doing business in that market. Under the laws of some countries, only a licensed financial institution may operate ATMs. Because we are not a licensed financial institution outside of the E.U. we are required to have a ''sponsor'' bank to conduct ATM operations in those countries. In addition, in all of our non-E.U. markets, the rules governing national transaction switching networks owned or operated by banks, and other international financial transaction switching networks operated by organizations such as Citibank, Visa and Mastercard, require any company sending transactions through these switches to be a bank or a technical service processor that is approved and monitored by a bank. As a result, the operation of our ATM network in many of our markets depends on our ability to secure these ''sponsor'' arrangements with financial institutions. To date, we have been successful in reaching contractual arrangements that have permitted us to operate in all of our target markets. However, we cannot assure you that we will continue to be successful in reaching these arrangements, and it is possible that our current arrangements will not continue to be renewed. If we are unable to secure “sponsor” arrangements in any market, we could be prevented from doing business in that market. We rely on third party financial institutions to provide us with a portion of the cash required to operate our ATM networks in certain countries. If these institutions were unable or unwilling to provide us with the cash necessary to operate our ATM networks, we would be required to locate additional alternative sources of cash to operate these networks. In our EFT Processing Segment, we primarily rely on third party financial institutions in certain countries in Europe and Asia Pacific to provide us with the cash required to operate our ATM networks. Under our agreements with these providers, we pay fees or interest, which is generally variable and could increase, based on the total amount of cash we are using from such provider at a given time, as well as other costs such as bank fees and cash transportation costs. As of December 31, 2019, the amount of cash used in our ATM networks under these supply agreements was approximately $489 million. Before the cash is disbursed to ATM customers, beneficial ownership of the cash is generally retained by the cash providers, and we have no access or proprietary rights to the cash. Our existing agreements with cash providers are generally multi-year agreements that expire at various times. However, each provider may have the right to demand the return of all or any portion of its cash at any time upon the occurrence of certain events beyond our control, including certain bankruptcy events affecting us or our subsidiaries, or a breach of the terms of our cash provider agreements. If any of our cash supply providers were to demand return of their cash or terminate their agreements with us and remove their cash from our ATM devices, or if they fail to provide us with the cash our operations require, our ability to operate the ATM networks to which the provider supplies cash would be jeopardized, and we would need to locate additional alternative sources of cash, including, potentially the increased use of our own cash. Under those circumstances, the terms and conditions of the new or renewed agreements could potentially be less favorable to us, which would negatively impact our results of operations. Furthermore, restrictions on our access to cash to supply our ATMs could severely restrict our ability to keep our ATMs operating, which could subject us to performance penalties under our contracts with our customers. We have encountered difficulty in obtaining cash supply arrangements in certain of our markets, including Greece, and directly provide cash for our ATM transactions in those markets. While the amounts involved are currently well within our capabilities given our cash flows and available financing, any failure to renew a major cash supply arrangement could require that we 62 commit significant financial resources to the supply of cash to our ATM networks, which could adversely impact our results of operations. Competition in our EFT Processing Segment has increased over the last several years, increasing the risk that certain of our long-term bank outsourcing contracts may be terminated or not renewed upon expiration. The developing markets in which we have done business have matured over the years, resulting in increasing competition. In addition, as consolidation of financial institutions in Central and Eastern Europe continues, certain of our customers have established or are establishing internal ATM management and processing capabilities. As a result of these developments, negotiations regarding renewal of contracts have become increasingly challenging and in certain cases we have reduced fees to extend contracts beyond their original terms. In certain other cases, contracts have been, and in the future may be, terminated by financial institutions resulting in a substantial reduction in revenue. Contract termination payments, if any, may be inadequate to replace revenues and operating income associated with these contracts. Although we have historically considered the risk of non-renewal of major contracts to be relatively low because of complex interfaces and operational procedures established for those contracts, the risk of non-renewal or early termination is increasing. Our operating results in the money transfer business may be harmed if there are adverse changes in worker immigration patterns, our ability to expand our share of the existing electronic market and to expand into new markets and our ability to continue complying with regulations issued by the OFAC, BSA, FINCEN, USA PATRIOT Act regulations, the Dodd-Frank Act or any other existing or future regulations that impact any aspect of our money transfer business. Our money transfer business primarily focuses on workers who migrate to foreign countries in search of employment and then send a portion of their earnings to family members in their home countries. Changes in U.S. and foreign government policies or enforcement, including changes that have been, or may be, implemented by the U.S. President or Congress, toward immigration may have a negative effect on immigration in the U.S. and other countries, which could also have an adverse impact on our money transfer revenues. Both U.S. and foreign regulators have become increasingly aggressive in the enforcement of the various regulatory regimes applicable to our businesses and the imposition of fines and penalties in the event of violations. Our ability to continue complying with the requirements of OFAC, BSA, FINCEN, the USA PATRIOT Act, the Dodd-Frank Act and other regulations (both U.S. and foreign) is important to our success in achieving growth and an inability to do this could have an adverse impact on our revenues and earnings. Anti-money laundering and consumer protection regulations require us to be responsible for the compliance by agents with such regulations. Although we have training and compliance programs in place, we cannot be certain our agents will comply with such regulations and we may be held responsible for their failure to comply, resulting in fines and penalties. Future growth and profitability depend upon expansion within the markets in which we currently operate and the development of new markets for our money transfer services. Our expansion into new markets is dependent upon our ability to successfully apply our existing technology or to develop new applications to satisfy market demand. We may not have adequate financial and technological resources to expand our distribution channels and product applications to satisfy these demands, which may have an adverse impact on our ability to achieve expected growth in revenues and earnings. Changes in state, federal or foreign laws, rules and regulations could impact the money transfer industry, making it more difficult for our customers to initiate money transfers which would harm our money transfer business. Our money transfer services are subject to regulation by the U.S. states in which we operate, by the U.S. federal government and the governments of the other countries in which we operate. Changes in the laws, rules and regulations of these governmental entities, and our ability to obtain or retain required licensure, could have a material adverse impact on our results of operations, financial condition and cash flow. 63 Changes in banking industry regulation and practice could make it more difficult for us and our agents to maintain depository accounts with banks, which would harm our business. The banking industry, in light of increased regulatory oversight, is continually examining its business relationships with companies that offer money transfer services and with retail agents that collect and remit cash collected from end consumers. Certain major national and international banks have already withdrawn from providing service to money services businesses. Should our own banks decide to not offer depository services to companies engaged in processing money transfer transactions, or to retail agents that collect and remit cash from end customers, our ability to complete money transfers, and to administer and collect fees from money transfer transactions, could be adversely impacted. If we are unable to maintain our money transfer agent and correspondent networks, our business may be adversely affected. Our consumer-to-consumer money transfer-based revenues are primarily generated through the use of our agent and correspondent networks. If agents or correspondents decide to leave our network or if we are unable to sign new agents or correspondents, our revenue and profit growth rates may be adversely affected. Our agents and correspondents are also subject to a wide variety of laws and regulations that vary significantly, depending on the legal jurisdiction. Changes in these laws and regulations could adversely affect our ability to maintain the networks or the cost of providing money transfer services. In addition, agents may generate fewer transactions or less revenue due to various factors, including increased competition. Because our agents and correspondents are third parties that may sell products and provide services in addition to our money transfer services, they may encounter business difficulties unrelated to the provision of our services, which may cause the agents or correspondents to reduce their number of locations or hours of operation, or cease doing business altogether. If consumer confidence in our money transfer business or brands declines, our business may be adversely affected. Our money transfer business relies on customer confidence in our brands and our ability to provide efficient and reliable money transfer services. A decline in customer confidence in our business or brands, or in traditional money transfer providers as a means to transfer money, may adversely impact transaction volumes which would, in turn, be expected to adversely impact our business and possibly result in recording charges for the impairment of goodwill and/or other long-lived assets. Our money transfer service offerings are dependent on financial institutions to provide such offerings, and any adverse change in such offerings would harm our money transfer business. Our money transfer business involves transferring funds internationally and is dependent upon foreign and domestic financial institutions, including our competitors, to execute funds transfers and foreign currency transactions. Changes to existing regulations of financial institution operations, such as those designed to combat terrorism or money laundering, could require us to alter our operating procedures in a manner that increases our cost of doing business or to terminate certain product offerings. In addition, as a result of existing regulations and/or changes to those regulations, financial institutions could decide to cease providing the services on which we depend, requiring us to terminate certain product offerings. 64 The Dodd-Frank Act could have an adverse effect on our ability to hedge risks associated with our business. The Dodd-Frank Act established federal oversight and regulation of the over-the-counter derivatives market and entities that participate in that market. The act requires the U.S. Commodity Futures Trade Commission ("CFTC") to institute broad new position limits for futures and options traded on regulated exchanges. As the law favors exchange trading and clearing, the Dodd-Frank Act also may require us to move certain derivatives transactions to exchanges where no trade credit is provided and also comply with margin requirements in connection with our derivatives activities that are not exchange traded, although the application of those provisions to us is uncertain at this time. The Dodd-Frank Act also requires many counterparties to our derivatives instruments to spin off some of their derivatives activities to a separate entity, which may not be as creditworthy as the current counterparty, or cause the entity to comply with the capital requirements, which could result in increased costs to counterparties such as us. The Dodd-Frank Act and any new regulations could (i) significantly increase the cost of derivative contracts (including requirements to post collateral, which could adversely affect our available liquidity); (ii) reduce the availability of derivatives to protect against risks we encounter; and (iii) reduce the liquidity of foreign currency related derivatives. If we reduce our use of derivatives as a result of the legislation and regulations, our results of operations may become more volatile and our cash flows may be less predictable, which could adversely affect our ability to plan for and fund capital expenditures and working capital. Increased volatility may make us less attractive to certain types of investors. Any of these consequences could have a material adverse effect on our financial condition and results of operations. The United Kingdom's departure from the European Union could adversely affect us. On June 23, 2016, the U.K. held a referendum in which voters approved an exit from the E.U., commonly referred to as Brexit. The Brexit withdrawal agreement (officially: Agreement on the withdrawal of the United Kingdom of Great Britain and Northern Ireland from the European Union and the European Atomic Energy Community) is a treaty between the European Union (EU), the European Atomic Energy Community ("Euratom"), and the United Kingdom (UK), signed on 24 January 2020, setting the terms of the withdrawal of the latter from the former two (Brexit). The withdrawal agreement provides for a transition period until December 31, 2020, during which the U.K. remains in the single market, in order to ensure frictionless trade until a long-term relationship is agreed. However, as of February 2020, the withdrawal of the U.K. and Northern Ireland from the E.U. remains subject of negotiations yet to come. If no such agreement is reached by that date and the transition period is not extended, a no-deal Brexit would remain the default outcome in 2021. Although it remains unknown what the final terms will be, it is likely that there will be greater restrictions on the terms of trade and immigration between the U.K. and E.U. countries and increased regulatory complexities. xe adjusted operating income decreased compared to 2018 primarily due to lower revenues due to Brexit uncertainty. Our EFT Processing Segment and our Money Transfer Segment operate subsidiaries that are licensed in the U.K. as payment institutions and as an e-money institution and have passported their licenses under the PSD2 and 2EMD, respectively, across the Member States. When the U.K. leaves the E.U. single market without an agreement or without an agreement to continue passporting rights, then U.K. payment and/or e-money institutions may lose their rights to continue providing services in the E.U. after December 31, 2020. These measures could potentially disrupt the markets we serve and cause us to use one of our other E.U. licenses or obtain new licenses in another E.U. member state to continue operating in the markets throughout the E.U. If we are unable to shift business to one of our other E.U. licenses or obtain additional licenses by the date that the U.K. leaves the E.U., then we may have a disruption to the services that we provide in the E.U. under our U.K. licenses. Any disruption of our business following Brexit could have a material adverse effect on our business or financial results. The COVID-19 pandemic could adversely affect us. Our business is sensitive to the willingness of our customers to travel. A pandemic could cause disruptions in air and other forms of travel. As of the date of this filing, the COVID-19 (coronavirus) outbreak has resulted in several countries issuing 65 travel warnings, although it has largely been concentrated in China, where the Company has a small presence. Our business is diversified across our segments and management does not believe that the disruptions would have a material adverse effect on our business, financial condition or results of operations. The extent to which our results are affected by the virus will largely depend on future developments which cannot be accurately predicted and are uncertain. This includes new information which may emerge concerning the severity of the virus and attempts to contain or treat the impact. ITEM 1B. UNRESOLVED STAFF COMMENTS None. ITEM 2. PROPERTIES Our executive offices are located in Leawood, Kansas. As of December 31, 2019, we also have 36 principal offices in Europe, 14 in Asia Pacific, 10 in North America, three in the Middle East, two in South America and one in Africa. Our office leases generally provide for initial terms ranging from two to twelve years. Our processing centers for the EFT Processing Segment are located in Martinsreid, Germany; Budapest, Hungary; Mumbai, India; Beijing, China; and Karachi, Pakistan. Processing centers we operate for the epay Segment are located in Billericay, U.K.; Martinsried, Germany; Hamburg, Germany; Milan, Italy; Buena Park, California, USA; and Kansas City, Missouri, USA. Our processing centers for the Money Transfer Segment are located in Buena Park, California, USA; Bracknell, U.K.; Auckland, New Zealand; Kansas City, Missouri, USA; and Kuala Lumpur, Malaysia. All of our processing centers are leased and have off-site real time backup processing centers that are capable of providing full or partial processing services in the event of failure of the primary processing centers. ITEM 3. LEGAL PROCEEDINGS The Company is, from time to time, a party to legal or regulatory proceedings arising in the ordinary course of its business. The discussion regarding litigation in Part II, Item 8 - Financial Statements and Supplementary Data and Note 18, Litigation and Contingencies, to the Consolidated Financial Statements included elsewhere in this report is incorporated herein by reference. Currently, there are no legal or regulatory proceedings that management believes, either individually or in the aggregate, would have a material adverse effect upon the Consolidated Financial Statements of the Company. In accordance with U.S. Generally Accepted Accounting Principles ("U.S. GAAP"), we record a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These liabilities are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case or proceeding. ITEM 4. MINE SAFETY DISCLOSURES Not applicable. 66 PART II ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES MARKET INFORMATION Our Common Stock, $0.02 par value per share, is quoted on the NASDAQ Global Select Market under the symbol EEFT. DIVIDENDS Since our inception, no dividends have been paid on our Common Stock or Preferred Stock. We do not intend to distribute dividends for the foreseeable future. HOLDERS At December 31, 2019, we had 44 stockholders of record of our Common Stock, and none of our Preferred Stock was outstanding. This figure does not include an estimate of the indeterminate number of beneficial holders whose shares may be held of record by brokerage firms and clearing agencies. PRIVATE PLACEMENTS AND ISSUANCES OF EQUITY During 2019, we did not issue any equity securities that were not registered under the Securities Act of 1933, which have not been previously reported in a Quarterly Report on Form 10-Q or a Current Report on Form 8-K. 67 STOCK PERFORMANCE GRAPH Set forth below is a graph comparing the total cumulative return on our Common Stock from December 31, 2014 through December 31, 2019 with the Total Returns Index for U.S. companies traded on the NASDAQ Global Select Market (the “Market Group”) and an index group of peer companies, the Total Returns Index for U.S. NASDAQ Financial Stocks (the “Peer Group”). Returns are based on monthly changes in price and assume reinvested dividends. These calculations assume the value of an investment in the Common Stock, the Market Group and the Peer Group was $100 on December 31, 2014. The following performance graph and related text are being furnished to and not filed with the SEC, and will not be deemed to be “soliciting material” or subject to Regulation 14A or 14C under the Exchange Act or to the liabilities of Section 18 of the Exchange Act and will not be deemed to be incorporated by reference into any filing under the Securities Act of 1933 or the Exchange Act, except to the extent we specifically incorporate such information by reference into such filing. NOTE: Index Data: Calculated (or Derived) based from CRSP NASDAQ Stock Market (U.S. Companies) and CRSP NASDAQ Financial Index, Center for Research in Security Prices (CRSP®), Graduate School of Business, The University of Chicago. Copyright 2019. Used with permission. All rights reserved. 68 EQUITY COMPENSATION PLAN INFORMATION The table below sets forth information with respect to shares of Common Stock that may be issued under our equity compensation plans as of December 31, 2019. (a) (b) (c) Number of Securities to be Issued Upon Exercise of Outstanding Options and Rights Weighted Average Exercise Price of Outstanding Options and Rights (1) Number of Securities Remaining Available for Future Issuance Under Equity Compensation Plans (Excluding Securities Reflected in Column (a))(2) 2,388,186 3,015,775 $ 493,948 — 81.29 — — — Plan category Equity compensation plans approved by security holders: Stock option awards Restricted stock unit awards Equity compensation plans not approved by security holders Total 3,509,723 $ 81.29 2,388,186 ____________________________ (1) The weighted average exercise price in this column does not take into account the restricted stock unit awards. (2) Included in this column is 0.2 million shares remaining under our employee stock purchase plan. During 2019, Euronet issued 16,713 shares to employees under the employee stock purchase plan. STOCK REPURCHASES During the quarter ended December 31, 2019, the Company repurchased 217,829 shares at an average share price of $142.89. Period October 1 - October 31, 2019 November 1 - November 30, 2019 December 1 - December 31, 2019 Total Total Number of Shares Purchased Average Price Paid per Share Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs Maximum Dollar Value of Shares that May Yet Be Purchased Under the Programs (in thousands) (1) 217,829 $ — — 217,829 $ 142.89 — — — 217,829 $ — — 217,829 249,124 249,124 249,124 (1) Amount remaining to be repurchased at the end of the period. The Board of Directors has authorized a stock repurchase program ("Repurchase Program") allowing Euronet to repurchase up to $375 million in value or 10.0 million shares of stock through March 31, 2020. Euronet has repurchased 245.9 million of stock under the Repurchase Program. On March 11, 2019, in connection with the issuance of the Convertible Notes, the Board of Directors authorized an additional repurchase program of $120 million in value of Euronet’s common stock through March 11, 2021. On February 26, 2020, the Company put a repurchase program in place to repurchase up to $250 million in value, but not more than five million shares of common stock through February 28, 2022. Repurchases under either program may take place in the open market or in privately negotiated transactions, including derivative transactions, and may be made under a Rule 10b5-1 plan. 69 ITEM 6. SELECTED FINANCIAL DATA The following information should be read in conjunction with Item 7 - Management's Discussion and Analysis of Financial Condition and Results of Operations and our Consolidated Financial Statements and accompanying notes contained in Item 8 - Financial Statements and Supplementary Data in this report. The historical results are not necessarily indicative of the results to be expected in any future period. (dollar amounts in thousands, except per share amounts) 2019 2018 2017 2016 2015 Year Ended December 31, Income statement data: Revenues Operating expenses (1) Depreciation and amortization Operating income (1) Other expenses, net Income from continuing operations before income taxes Income tax expense Income from continuing operations $ 2,750,109 $ 2,536,629 $ 2,252,422 $ 1,958,615 $ 1,772,262 1,497,396 70,025 204,841 (63,747 ) 2,072,694 106,021 357,914 (62,998 ) 1,891,395 95,030 265,997 (9,662 ) 1,628,313 80,529 249,773 (16,880 ) 2,163,171 111,744 475,194 (41,387 ) 433,807 294,916 256,335 232,893 141,094 (87,112 ) 346,695 $ (62,785 ) 232,131 $ (99,395 ) 156,940 $ (58,795 ) 174,098 $ (42,602 ) 98,492 $ Earnings per share from continuing operations: Basic Diluted $ $ 6.49 $ 6.31 $ 4.52 $ 4.26 $ 2.99 $ 2.85 $ 3.34 $ 3.23 $ 1.89 1.83 Balance sheet data (at period end): Assets Debt obligations, long-term portion Finance lease obligations, long-term portion Summary network data Number of operational ATMs at end of period EFT processing transactions during the period (millions) Number of operational prepaid processing POS terminals at end of period (rounded) Prepaid processing transactions during the period (millions) Money transfer transactions during the period (millions) $ 4,657,666 $ 3,321,155 $ 3,140,029 $ 2,712,872 $ 2,192,714 405,472 4,147 1,090,939 8,054 589,782 8,199 404,012 9,753 561,663 6,969 46,070 40,354 37,133 33,973 21,360 3,052 2,721 2,352 1,885 1,523 728,000 719,000 683,000 661,000 674,000 1,542 114.5 1,149 107.6 1,186 1,294 1,335 92.2 82.3 68.7 ___________________ (1) The results of 2018 and 2017 include non-cash charges related to impairment of goodwill and acquired intangible assets of $7.0 million and $34.1 million, respectively. 70 ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following discussion and analysis should be read in conjunction with the consolidated financial statements and accompanying notes included elsewhere in this Annual Report on Form 10-K. This section of this Form 10-K generally discusses 2019 and 2018 items and year-to-year comparisons between 2019 and 2018. Discussions of 2017 items and year-to- year comparisons between 2018 and 2017 that are not included in this Form 10-K can be found in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Part II, Item 7 of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018. COMPANY OVERVIEW, GEOGRAPHIC LOCATIONS AND PRINCIPAL PRODUCTS AND SERVICES Euronet is a leading electronic payments provider. We offer payment and transaction processing and distribution solutions to financial institutions, retailers, service providers and individual consumers. Our primary product offerings include comprehensive ATM, POS, card outsourcing, card issuing and merchant acquiring services, software solutions, electronic distribution of prepaid mobile airtime and other electronic payment products, foreign currency exchange services and global money transfer services. We operate in the following three segments: • • • The EFT Processing Segment, which processes transactions for a network of 46,070 ATMs and approximately 330,000 POS terminals across Europe, the Middle East, Asia Pacific, and the United States. We provide comprehensive electronic payment solutions consisting of ATM cash withdrawal and deposit services, ATM network participation, outsourced ATM and POS management solutions, credit and debit card outsourcing, DCC, and other value-added services. Through this segment, we also offer a suite of integrated electronic financial transaction software solutions for electronic payment and transaction delivery systems. The epay Segment, which provides distribution, processing and collection services for prepaid mobile airtime and other electronic content. We operate a network of approximately 728,000 POS terminals providing electronic processing of prepaid mobile airtime top-up services and other electronic content in Europe, the Middle East, Asia Pacific, the United States and South America. We also provide vouchers and physical gift fulfillment services in Europe. The Money Transfer Segment, which provides global consumer-to-consumer money transfer services, primarily under the brand names Ria, IME and xe and global account-to-account money transfer services under the brand name xe. We offer services under the brand names Ria and IME through a network of sending agents, Company- owned stores (primarily in North America, Europe and Malaysia) and our websites (riamoneytransfer.com and online.imeremit.com), disbursing money transfers through a worldwide correspondent network that includes approximately 397,000 locations. xe is a provider of foreign currency exchange information and offers money transfer services on its currency data websites (xe.com and x-rates.com). In addition to money transfers, we also offer customers bill payment services (primarily in the U.S.), payment alternatives such as money orders and prepaid debit cards, comprehensive check cashing services for a wide variety of issued checks, along with competitive foreign currency exchange services and prepaid mobile top-up. Through our xe brand, we offer cash management solutions and foreign currency risk management services to small-to-medium sized businesses. We have six processing centers in Europe, five in Asia Pacific and two in North America. We have 36 principal offices in Europe, 14 in Asia Pacific, 10 in North America, three in the Middle East, two in South America and one in Africa. Our executive offices are located in Leawood, Kansas, USA. With approximately 74% of our revenues denominated in currencies other than the U.S. dollar, any significant changes in foreign currency exchange rates will likely have a significant impact on our results of operations (for a further discussion, see Item 1A - Risk Factors and Item 7A - Quantitative and Qualitative Disclosures About Market Risk). SOURCES OF REVENUE AND CASH FLOW Euronet earns revenues and income primarily from ATM management fees, transaction fees, commissions and foreign currency exchange margin. Each operating segment’s sources of revenues are described below. 71 EFT Processing Segment — Revenues in the EFT Processing Segment, which represented approximately 32% of total consolidated revenues for the year ended December 31, 2019, are derived from fees charged for transactions made by cardholders on our proprietary network of ATMs, fixed management fees and transaction fees we charge to customers for operating ATMs and processing debit and credit cards under outsourcing and cross-border acquiring agreements, foreign currency exchange margin on DCC transactions, domestic and international surcharge, foreign currency dispensing and other value added services such as advertising, prepaid telecommunication recharges, bill payment, and money transfers provided over ATMs. Revenues in this segment are also derived from cardless payment, banknote recycling, tax refund services, license fees, professional services and maintenance fees for proprietary application software and sales of related hardware. epay Segment — Revenues in the epay Segment, which represented approximately 28% of total consolidated revenues for the year ended December 31, 2019, are primarily derived from commissions or processing fees received from mobile phone operators for the processing and distribution of prepaid mobile airtime and commissions earned from the distribution of other electronic content, vouchers, and physical gifts. The proportion of epay Segment revenues earned from the distribution of prepaid mobile phone time as compared with other electronic products has decreased over time, and digital media content now produces approximately 63% of epay Segment revenues. Other electronic content offered by this segment includes digital content such as music, games and software, as well as, other products including prepaid long distance calling card plans, prepaid Internet plans, prepaid debit cards, gift cards, vouchers, transport payments, lottery payments, bill payment, and money transfer. Money Transfer Segment — Revenues in the Money Transfer Segment, which represented approximately 40% of total consolidated revenues for the year ended December 31, 2019, are primarily derived from transaction fees, as well as the margin earned from purchasing foreign currency at wholesale exchange rates and selling the foreign currency to customers at retail exchange rates. We have a sending agent network in place comprised of agents, customer service representatives, Company- owned stores, primarily in North America, Europe and Malaysia, and Ria, and xe branded websites, along with a worldwide network of correspondent agents, consisting primarily of financial institutions in the transfer destination countries. Sending and correspondent agents each earn fees for cash collection and distribution services, which are recognized as direct operating costs at the time of sale. The Company offers a money transfer product called Walmart-2-Walmart Money Transfer Service which allows customers to transfer money to and from Walmart stores in the U.S. Our Ria business executes the transfers with Walmart serving as both the sending agent and payout correspondent. Ria earns a lower margin from these transactions than its traditional money transfers; however, the arrangement has added a significant number of transactions to Ria's business. The agreement with Walmart establishes Ria as the only party through which Walmart will sell U.S. domestic money transfers branded with Walmart marks. The agreement is effective until April 2020. Thereafter, it will automatically renew for subsequent one-year terms unless either party provides notice to the contrary. The agreement imposes certain obligations on each party, the most significant being service level requirements by Ria and money transfer compliance requirements by Walmart. Any violation of these requirements by Ria could result in an obligation to indemnify Walmart or termination of the contract by Walmart. However, the agreement allows the parties to resolve disputes by mutual agreement without termination of the agreement. Corporate Services, Eliminations and Other — In addition to operating in our principal operating segments described above, our “Corporate Services, Eliminations and Other” category includes non-operating activity, certain inter-segment eliminations and the cost of providing corporate and other administrative services to the operating segments, including most share-based compensation expense. These services are not directly identifiable with our reportable operating segments. OPPORTUNITIES AND CHALLENGES Our expansion plans and opportunities are focused on eight primary areas: • • • • increasing the number of ATMs and cash deposit terminals in our independent ATM networks; increasing transactions processed on our network of owned and operated ATMs and POS devices; signing new outsourced ATM and POS terminal management contracts; expanding value added services and other products offered by our EFT Processing Segment, including the sale of DCC, acquiring and other prepaid card services to banks and retailers; 72 • • • • expanding our epay processing network and portfolio of digital content; expanding our money transfer services, cross-currency payments products and bill payment network; expanding our cash management solutions and foreign currency risk management services; and developing our credit and debit card outsourcing business. EFT Processing Segment — The continued expansion and development of our EFT Processing Segment business will depend on various factors including, but not necessarily limited to, the following: • • • • • • • • • • • • • • • • • the impact of competition by banks and other ATM operators and service providers in our current target markets; the demand for our ATM outsourcing services in our current target markets; our ability to develop products or services, including value added services, to drive increases in transactions and revenues; the expansion of our various business lines in markets where we operate and in new markets; our entry into additional card acceptance and ATM management agreements with banks; our ability to obtain required licenses in markets we intend to enter or expand services; our ability to enter into sponsorship agreements where our licenses are not applicable; our ability to enter into and renew ATM network cash supply agreements with financial institutions; the availability of financing for expansion; our ability to efficiently install ATMs contracted under newly awarded outsourcing agreements; our ability to renew existing contracts at profitable rates; our ability to maintain pricing at current levels or mitigate price reductions in certain markets; the impact of changes in rules imposed by international card organizations such as Visa and Mastercard on card transactions on ATMs, including reductions in ATM interchange fees, restrictions on the ability to apply direct access fees, the ability to offer DCC transactions on ATMs, and increases in fees charged on DCC transactions; the impact of changes in laws and regulations affecting the profitability of our services, including regulation of DCC transactions by the E.U.; the impact of overall market trends on ATM transactions in our current target markets: our ability to expand and sign additional customers for the cross-border merchant processing and acquiring business; and the continued development and implementation of our software products and their ability to interact with other leading products. We consistently evaluate and add prospects to our list of potential ATM outsource customers. However, we cannot predict the increase or decrease in the number of ATMs we manage under outsourcing agreements because this depends largely on the willingness of banks to enter into outsourcing contracts with us. Due to the thorough internal reviews and extensive negotiations conducted by existing and prospective banking customers in choosing outsource vendors, the process of entering into or renewing outsourcing agreements can take several months. The process is further complicated by the legal and regulatory considerations of local countries. These agreements tend to cover large numbers of ATMs, so significant increases and decreases in our pool of managed ATMs could result from the acquisition or termination of one or more of these management contracts. Therefore, the timing of both current and new contract revenues is uncertain and unpredictable. Software products are an integral part of our product lines, and our investment in research, development, delivery and customer support reflects our ongoing commitment to an expanded customer base. 73 epay Segment — The continued expansion and development of the epay Segment business will depend on various factors, including, but not necessarily limited to, the following: • • • • • • • • • • • • • our ability to maintain and renew existing agreements, and to negotiate new agreements in additional markets with mobile operators, digital content providers, agent financial institutions and retailers; our ability to use existing expertise and relationships with mobile operators, digital content providers and retailers to our advantage; the continued use of third-party providers such as ourselves to supply electronic processing solutions for existing and additional digital content; the development of mobile phone networks in the markets in which we do business and the increase in the number of mobile phone users; the overall pace of growth in the prepaid mobile phone and digital content market, including consumer shifts between prepaid and postpaid services; our market share of the retail distribution capacity; the development of new technologies that may compete with POS distribution of prepaid mobile airtime and other products; the level of commission that is paid to the various intermediaries in the electronic payment distribution chain; our ability to fully recover monies collected by retailers; our ability to add new and differentiated products in addition to those offered by mobile operators; our ability to develop and effectively market additional value added services; our ability to take advantage of cross-selling opportunities with our EFT Processing and Money Transfer Segments, including providing money transfer services through our distribution network; and the availability of financing for further expansion. In all of the markets in which we operate, we are experiencing significant competition which will impact the rate at which we may be able to grow organically. Competition among prepaid mobile airtime and electronic content distributors results in the increase of commissions paid to retailers and increases in retailer attrition rates. To grow, we must capture market share from other prepaid mobile airtime and electronic content distributors, offer a superior product offering and demonstrate the value of a global network. In certain markets in which we operate, many of the factors that may contribute to rapid growth (growth in electronic content, expansion of our network of retailers and access to products of mobile operators and other content providers) remain present. 74 Money Transfer Segment — The continued expansion and development of our Money Transfer Segment business will depend on various factors, including, but not necessarily limited to, the following: • • • • • • • • • • • • • • • • • the continued growth in worker migration and employment opportunities; the mitigation of economic and political factors that have had an adverse impact on money transfer volumes, such as changes in the economic sectors in which immigrants work and the developments in immigration policies in the countries in which we operate; the continuation of the trend of increased use of electronic money transfer and bill payment services among high- income individuals, immigrant workers and the unbanked population in our markets; our ability to maintain our agent and correspondent networks; our ability to offer our products and services or develop new products and services at competitive prices to drive increases in transactions; the development of new technologies that may compete with our money transfer network, and our ability to acquire, develop and implement new technologies; the expansion of our services in markets where we operate and in new markets; our ability to strengthen our brands; our ability to fund working capital requirements; our ability to recover from agents funds collected from customers and our ability to recover advances made to correspondents; our ability to maintain compliance with the regulatory requirements of the jurisdictions in which we operate or plan to operate; our ability to take advantage of cross-selling opportunities with our epay Segment, including providing prepaid services through our stores and agents worldwide; our ability to leverage our banking and merchant/retailer relationships to expand money transfer corridors to Europe, Asia and Africa, including high growth corridors to Central and Eastern European countries; the availability of financing for further expansion; the ability to maintain banking relationships necessary for us to service our customers; our ability to successfully expand our agent network in Europe using our payment institution licenses under the Second Payment Services Directive ("PSD2") and using our various licenses in the United States; and our ability to provide additional value-added products under the xe brand. The accounting policies of each segment are the same as those referenced in the summary of significant accounting policies (see Note 3, Summary of Significant Accounting Policies and Practices, to the Consolidated Financial Statements). For all segments, our continued expansion may involve additional acquisitions that could divert our resources and management time and require integration of new assets with our existing networks and services. Our ability to effectively manage our growth has required us to expand our operating systems and employee base, particularly at the management level, which has added incremental operating costs. An inability to continue to effectively manage expansion could have a material adverse effect on our business, growth, financial condition or results of operations. Inadequate technology and resources would impair our ability to maintain current processing technology and efficiencies, as well as deliver new and innovative services to compete in the marketplace. 75 SEGMENT REVENUES AND OPERATING INCOME FOR THE YEARS ENDED DECEMBER 31, 2019 AND 2018 (in thousands) EFT Processing Epay Money Transfer Total Corporate services, eliminations and other Total SUMMARY Revenues Operating Income (Expense) 2019 888,712 $ 769,329 1,096,226 2,754,267 (4,158 ) 2,750,109 $ 2018 753,651 $ 743,784 1,042,962 2,540,397 (3,768 ) 2,536,629 $ 2019 296,640 $ 89,204 134,790 520,634 (45,440 ) 475,194 $ 2018 197,245 78,997 122,526 398,768 (40,854 ) 357,914 $ $ Our annual consolidated revenues increased by 8% for 2019 compared to 2018. The increase in revenues for 2019 was primarily due to an increase in the number of ATMs under management, along with an increase in demand for DCC, domestic and international surcharge and other value added services in our EFT Processing Segment, growth in the number of money transfers processed by the core Ria business, and an increase in the number of transactions processed by our epay subsidiaries. The increases in operating income for 2019 was primarily due to the increase in ATMs under management, along with the increase in demand for DCC, domestic and international surcharge and other value added services, the increase in the number of money transfer transactions processed, and the increase in the number of transactions processed for epay. Net income attributable to Euronet for 2019 and 2018 was $346.7 million, or $6.31 per diluted share and $232.9 million, or $4.26 per diluted share, respectively. Impact of changes in foreign currency exchange rates Our revenues and local expenses are recorded in the functional currencies of our operating entities, and then are translated into U.S. dollars for reporting purposes; therefore, amounts we earn outside the U.S. are negatively impacted by a stronger U.S. dollar and positively impacted by a weaker U.S. dollar. Considering the results by country and the associated functional currency, our 2019 consolidated operating income was approximately 5% less due to changes in foreign currency exchange rates when compared to 2018. If significant, in our discussion we will refer to the impact of fluctuations in foreign currency exchange rates in our comparison of operating segment results. To provide further perspective on the impact of foreign currency exchange rates, the following table shows the changes in values relative to the U.S. dollar during 2019 and 2018, of the currencies of the countries in which we have our most significant operations: Currency Australian dollar British pound Euro Hungarian forint Indian rupee Malaysian ringgit New Zealand dollar Polish zloty Average Translation Rate Year Ended December 31, 2019 2018 2019 Increase (Decrease) Percent 0.6954 $ 1.2771 $ 1.1194 $ 0.0034 $ 0.0142 $ 0.2416 $ 0.6591 $ 0.2606 $ $ $ $ $ $ $ $ $ 76 0.7476 1.3352 1.1809 0.0037 0.0147 0.2482 0.6924 0.2774 (7 )% (4 )% (5 )% (8 )% (3 )% (3 )% (5 )% (6 )% COMPARISON OF OPERATING RESULTS FOR THE YEARS ENDED DECEMBER 31, 2019 AND 2018 – BY OPERATING SEGMENT EFT PROCESSING SEGMENT The following table summarizes the results of operations for our EFT Processing Segment for the years ended December 31, 2019 and 2018: (dollar amounts in thousands) Total revenues Operating expenses: Direct operating costs Salaries and benefits Selling, general and administrative Depreciation and amortization Total operating expenses Operating income Transactions processed (millions) ATMs as of December 31 Average ATMs Revenues Year Ended December 31, Year-over-Year Change 2019 888,712 $ $ Increase (Decrease) Amount 2018 753,651 $ 135,061 Increase Percent 18 % 397,132 87,603 35,518 71,819 592,072 296,640 $ 3,052 46,070 44,756 30,155 366,977 11,812 75,791 46,925 (11,407 ) 5,106 66,713 556,406 35,666 197,245 $ 99,395 331 5,716 4,662 2,721 40,354 40,094 $ 8 % 16 % (24 )% 8 % 6 % 50 % 12 % 14 % 12 % EFT Processing Segment total revenues for 2019 were $888.7 million, an increase of $135.1 million or 18% as compared to 2018. The increase in total revenues is primarily due to an increase in the number of ATMs under management and additional DCC and surcharge revenues. Foreign currency movements decreased total revenues for 2019 by approximately 45.4 million as compared to 2018. Average monthly revenues per ATM were $1,655 for 2019 compared to $1,566 for 2018. Revenues per transaction were $0.29 for 2019 and $0.28 for 2018. The increases in average monthly revenues per ATM and revenues per transaction were attributable to the revenue growth from DCC, which earns higher revenues per transaction than other ATM or card-based services, surcharges partially offset by the U.S. dollar strengthening against key foreign currencies. Direct operating costs EFT Processing Segment direct operating costs were $397.1 million for 2019, an increase of $30.2 million or 8% as compared to 2018. Direct operating costs in the EFT Processing Segment consist primarily of site rental fees, cash delivery costs, cash supply costs, maintenance, insurance, telecommunications, data center operations-related personnel, as well as the processing centers’ facility-related costs and other processing center-related expenses and commissions paid to retail merchants, banks and card processors involved with POS DCC transactions. The increase in direct operating costs was primarily due to the increase in the number of ATMs under management. Foreign currency movements decreased direct operating costs for 2019 by approximately $22.0 million as compared to 2018. Gross profit Gross profit, which is calculated as revenues less direct operating costs, was $491.6 million for 2019 compared to $386.7 million for 2018. The increase in gross profit was primarily due to the growth in revenues from the increases in ATMs under management, DCC transactions and domestic and international surcharge. Gross profit as a percentage of revenues (“gross margin”) was 55.3% and 51.3% for 2019 and 2018, respectively. The increase in gross margin was attributable to the increases in DCC transactions and domestic and international surcharge. 77 Salaries and benefits Salaries and benefits increased $11.8 million or 16% for 2019 compared to 2018. The increase in salaries and benefits was primarily attributable to additional headcount to support an increase in the number of ATMs and POS devices under management. As a percentage of revenues, these costs decreased to 9.9% for 2019 from 10.1% for 2018. Selling, general and administrative Selling, general and administrative expenses for 2019 were $35.5 million, a decrease of $11.4 million or 24% as compared to 2018. As a percentage of revenues, these expenses decreased to 4.0% for 2019 from 6.2% for 2018. The decrease was primarily due to non-recurring VAT benefits. Depreciation and amortization Depreciation and amortization expense increased $5.1 million for 2019 compared to 2018. The increase was primarily attributable to the deployment of additional ATMs and software assets. As a percentage of revenues, depreciation and amortization expense decreased to 8.1% for 2019 from 8.9% for 2018. The decrease is primarily due to certain intangible assets becoming fully depreciated in 2019. Operating income EFT Processing Segment operating income for 2019 was $296.6 million, an increase of $99.4 million or 50% as compared to 2018. Operating income for 2019 increased primarily due to higher revenues from the additional number of ATMs under management, growth in revenues earned from DCC, surcharges and other value-added service transactions. Operating income as a percentage of revenues (“operating margin”) was 33.4% for 2019 compared to 26.2% for 2018. The increase in operating margin was primarily due to higher operating revenues partially offset by expenses incurred to support the increased revenues and additional ATMs under management. Operating income per transaction increased to $0.10 for 2019 from $0.07 for 2018. epay SEGMENT The following table summarizes the results of operations for our epay Segment for the years ended December 31, 2019 and 2018: Year Ended December 31, Year-over-Year Change (dollar amounts in thousands) Total revenues Operating expenses: Direct operating costs Salaries and benefits Selling, general and administrative Depreciation and amortization Total operating expenses Operating income Transactions processed (billions) Increase (Decrease) Percent 3 % 2 % 7 % (2 )% (4 )% 2 % 13 % 34 % 2019 769,329 $ $ Increase (Decrease) Amount 2018 743,784 $ 25,545 12,505 3,792 (695 ) 564,252 57,748 35,749 7,038 (264 ) 664,787 15,338 78,997 $ 10,207 0.39 1.15 576,757 61,540 35,054 6,774 680,125 89,204 $ 1.54 $ 78 Revenues epay Segment total revenues for 2019 were $769.3 million, an increase of $25.5 million or 3% as compared to 2018. The increase in total revenues was primarily due to an increase in the number of transactions processed. Foreign currency movements decreased total revenues by approximately $35.0 million as compared to 2018. Revenues per transaction decreased to $0.50 for 2019 from $0.65 for 2018. The decrease in revenues per transaction was primarily driven by the increase in the number of mobile transactions processed in a region where we generally earn lower revenues per transaction. Direct operating costs epay Segment direct operating costs were $576.8 million for 2019, an increase of $12.5 million or 2% as compared to 2018. Direct operating costs in our epay Segment include the commissions we pay to retail merchants for the distribution and sale of prepaid mobile airtime and other prepaid products, expenses incurred to operate POS terminals and the cost of vouchers sold and physical gifts fulfilled. The increase in direct operating costs was primarily due to the increase in the number of transactions processed. Gross profit Gross profit was $192.6 million for 2019 compared to $179.5 million for 2018. The increase in gross profit was primarily due to growth in transactions processed. Gross margin increased to 25% for 2019 from 24.1% for 2018, due to overall growth of the business. Salaries and benefits Salaries and benefits increased $3.8 million or 7% for 2019 as compared to 2018. The increase was primarily due to higher headcount in an effort to grow the segment. As a percentage of revenues, salaries and benefits remained relatively flat at 8.0% for 2019 compared to 7.8% for 2018. Selling, general and administrative Selling, general and administrative expenses for 2019 were $35.1 million, a decrease of $0.7 million or 2% as compared to 2018. Selling, general and administrative expenses for 2019 decreased mainly due to cost control efforts. As a percentage of revenues, these expenses remained relatively flat at 4.6% for 2019 compared to 4.8% for 2018. Depreciation and amortization Depreciation and amortization expense primarily represents depreciation of POS terminals we install in retail stores and amortization of acquired intangible assets. Depreciation and amortization expense decreased $0.3 million or 4% in 2019 as compared to 2018. The decrease is primarily due to certain fixed assets becoming fully depreciated in 2019. As a percentage of revenues, these expenses remained flat at 0.9% for both 2019 and 2018. Operating income epay Segment operating income for 2019 was $89.2 million, an increase of $10.2 million or 13% as compared to 2018. Operating margin increased to 11.6% for 2019 from 10.6% for 2018. Operating income per transaction decreased to $0.06 for 2019 from $0.07 for 2018. The increases of operating income and margin were mainly due to an increase in the portion of lower-margin mobile transactions. 79 MONEY TRANSFER SEGMENT The following table summarizes the results of operations for our Money Transfer Segment for the years ended December 31, 2019 and 2018: (dollar amounts in thousands) Total revenues Operating expenses: Direct operating costs Salaries and benefits Selling, general and administrative Goodwill and acquired intangible assets impairment Depreciation and amortization Total operating expenses Year Ended December 31, Year-over-Year Change 2019 2018 Increase Amount Increase Percent $ 1,096,226 $ 1,042,962 $ 53,264 586,730 208,792 133,068 — 32,846 961,436 560,930 194,808 125,647 7,049 32,002 920,436 25,800 13,984 7,421 (7,049 ) 844 41,000 5 % 5 % 7 % 6 % n/m 3 % 4 % Operating income $ 134,790 $ 122,526 $ 12,264 10 % Transactions processed (millions) 114.5 107.6 6.9 6 % ____________________ n/m — Not meaningful. Revenues Money Transfer Segment total revenues were $1,096.2 million for 2019, an increase of $53.3 million or 5% as compared to 2018. The increase in revenues was primarily due to increases in the number of money transfers processed, driven by growth in our U.S. and foreign agent and correspondent payout networks. Revenues per transaction was essentially flat at $9.57 for 2019 as compared to $9.69 for 2018. Foreign currency movements decreased total revenues for 2019 by approximately $26.7 million as compared to 2018. Direct operating costs Money Transfer Segment direct operating costs were $586.7 million for 2019, an increase of $25.8 million or 5% as compared to 2018. Direct operating costs in the Money Transfer Segment primarily consist of commissions paid to agents who originate money transfers on our behalf and correspondent agents who disburse funds to the customers’ destination beneficiaries, together with less significant costs, such as bank depository fees. The increase in direct operating costs in 2019 was primarily due to growth in the number of money transfer transactions processed in both the U.S. and foreign markets, partially offset by the impact of the U.S. dollar strengthening against key foreign currencies. Gross profit Gross profit was $509.5 million for 2019 compared to $482.0 million for 2018. The increase in gross profit was primarily due to growth in the number of money transfer transactions processed in both the U.S. and foreign markets. Gross margins remained flat at 46.5% for 2019 compared to 46.2% for 2018. Salaries and benefits Salaries and benefits increased $14.0 million or 7% for 2019 compared to 2018. The increase in salaries and benefits was primarily due to the expansion of our operations. As a percentage of revenues, salaries and benefits increased slightly to 19.0% for 2019 from 18.7% for 2018. 80 Selling, general and administrative Selling, general and administrative expenses for 2019 were $133.1 million, an increase of $7.4 million or 6% as compared to 2018. The increase was primarily due to expenses incurred to support the growth of our money transfer services and the expansion of new products in both the U.S. and foreign markets. As a percentage of revenues, selling, general and administrative expenses remained flat at 12.1% for 2019 compared to 12.0% for 2018. Acquired intangible assets impairment Acquired intangible assets impairment charge for 2018 was $7.0 million due to the Company's decision to re-brand the HiFX trade name to xe. There was no impairment recorded in 2019. Goodwill is not amortized but instead is at least annually tested for impairment as of October 1, or more frequently if events or circumstances indicate that the carrying amount of goodwill may be impaired. The Company first performed a qualitative review of all reporting units to determine that it was more likely than not that the fair value of each of the reporting units exceeded the carrying value. The Company determined that it was more likely than not that the fair value of the reporting units exceeded the carrying value except for one reporting unit. A quantitative impairment test was performed for the one reporting unit. When performing the quantitative impairment test, the fair value is estimated with the income method by using the discounted cash flows and use of the guideline public company method using market multiple valuation techniques. As of October 1, 2019, the fair value of the reporting unit exceeded the carrying value indicating no impairment. The estimates of fair value require significant judgment. We based our fair value estimates on assumptions that we believe to be reasonable but that are inherently uncertain, including estimates of future growth rates and operating margins and assumptions about the overall economic climate and the competitive environment for our business units. There can be no assurance that our estimates and assumptions made for purposes of our goodwill impairment testing as of the time of testing will prove to be accurate predictions of the future. Depreciation and amortization Depreciation and amortization expense increased $0.8 million for 2019 compared to 2018. Depreciation and amortization primarily represent amortization of acquired intangible assets and depreciation of money transfer terminals, computers and software, leasehold improvements and office equipment. For 2019, depreciation and amortization expense increased compared to 2018 primarily due to investments made to support the growth in the business. As a percentage of revenues, depreciation and amortization expense decreased to 3.0% for 2019 from 3.1% for 2018, primarily due to certain intangible assets becoming fully amortized in 2018. Operating income Money Transfer Segment operating income was $134.8 million for 2019, an increase of $12.3 million or 10% as compared to 2018. Operating income increased primarily due to the growth in the number of money transfers processed. Operating margin increased to 12.3% for 2019 from 11.7%. Operating income per transaction increased to $1.18 for 2019 from $1.14 for 2018. The increase was primarily due to the growth in the number of money transfers processed which did not require similar increases in support costs. 81 CORPORATE SERVICES The components of Corporate Services' operating expenses for 2019, and 2018 were as follows: Year Ended December 31, (dollar amounts in thousands) 2019 2018 Year-over-Year Change 2019 Increase (Decrease) Percent Salaries and benefits Selling, general and administrative Depreciation and amortization Total operating expenses Corporate operating expenses $ $ $ 36,809 8,326 305 45,440 $ 32,085 8,501 268 40,854 15 % (2 )% 14 % 11 % Overall, operating expenses for Corporate Services increased 11% for 2019 as compared to 2018. The increase is primarily attributable to the increase in salaries and benefits expenses mainly attributable to an increase in incentive compensation related to the Company's performance relative to its targets, partly offset by a decrease in selling, general and administrative expense primarily due to a decrease in professional services. OTHER EXPENSE, NET (dollar amounts in thousands) 2019 2018 Year Ended December 31, Year-over-Year Change 2019 (Decrease) Increase Percent Interest income Interest expense (Loss) Income from unconsolidated affiliates Other gains, net Foreign currency exchange (loss) gain, net Other expense, net ____________________ n/m — Not meaningful. Interest income $ $ 1,969 $ (36,237 ) — (9,820 ) 2,701 (41,387 ) $ 1,320 (37,573 ) (117 ) 27 (26,655 ) (62,998 ) 49 % (4 )% n/m n/m n/m (34 )% The Company received interest on cash balances held with banks. The increase is interest income in 2019 is primarily due to an increase in those balances. Other gains, net In 2019, the Company provided a notice of redemption on the outstanding Retired Convertible Notes. Prior to the redemption date, approximately $352.4 million principal amount of the Retired Convertible Notes was submitted for conversion for the remainder. The Company settled the principal amount with cash and issuing shares of Common Stock valued at $147.24 per share. In accordance with ASC 470, the Company recognized a loss of $9.8 million on the conversion and redemption of the debt, representing the difference between the fair value of the Retired Convertible Notes and the carrying value of the Retired Convertible Notes at the time of conversion. 82 Foreign currency exchange (loss) gain, net Foreign currency exchange activity includes gains and losses on certain foreign currency exchange derivative contracts and the impact of remeasurement of assets and liabilities denominated in foreign currencies. Assets and liabilities denominated in currencies other than the local currency of each of our subsidiaries give rise to foreign currency exchange gains and losses. Foreign currency exchange gains and losses that result from remeasurement of these assets and liabilities are recorded in net income. The majority of our foreign currency exchange gains or losses are due to the remeasurement of intercompany loans which are not considered a long-term investment in nature and are in a currency other than the functional currency of one of the parties to the loan. For example, we make intercompany loans based in euros from our corporate division, which is comprised of U.S. dollar functional currency entities, to certain European entities that use the euro as the functional currency. As the U.S. dollar strengthens against the euro, foreign currency exchange losses are recognized by our corporate entities because the number of euros to be received in settlement of the loans decreases in U.S. dollar terms. Conversely, in this example, in periods where the U.S. dollar weakens, our corporate entities will record foreign currency exchange gains. We recorded a net foreign currency exchange gain of $2.7 million in 2019 and a loss of $26.7 million in 2018. These realized and unrealized foreign currency exchange gains and losses primarily reflect the respective weakening and strengthening of the U.S. dollar against the currencies of the countries in which we operate. INCOME TAX EXPENSE Our effective income tax rates as reported and as adjusted are calculated below: Year Ended December 31, 2019 2018 $ $ $ $ $ $ $ $ 433,807 (87,112 ) 346,695 20.1 % 433,807 — (9,820 ) 2,701 440,926 $ (87,112 ) $ 25,728 — 10,990 $ (123,830 ) $ 28.1 % 294,916 (62,785 ) 232,131 21.3 % 294,916 (7,049 ) 27 (26,655 ) 328,593 (62,785 ) 12,262 1,506 8,743 (85,296 ) 26.0 % (dollar amounts in thousands) Income before income taxes Income tax expense Net income Effective income tax rate Income before income taxes Adjust: Goodwill and acquired intangible assets impairment Adjust: Other gains, net Adjust: Foreign currency exchange (loss) gain, net Income before income taxes, as adjusted Income tax expense Adjust: Income tax benefit (expense) attributable to 2017 U.S. tax reform Adjust: Income tax benefit attributable to acquired intangible assets impairment Adjust: Income tax benefit (expense) attributable to foreign currency exchange (loss) gain, net Income tax expense, as adjusted Effective income tax rate, as adjusted 83 We calculate our effective income tax rate by dividing income tax expense by pre-tax book income. Our effective income tax rates were 20.1% and 21.3% for the years ended December 31, 2019 and 2018, respectively. On December 22, 2017, the U.S. enacted into law what is informally called the Tax Cuts and Jobs Act of 2017 ("U.S. Tax Reform"). In 2017 we had a net provisional tax expense of $41.6 million resulting from U.S. Tax Reform. In the fourth quarter of 2018, we adjusted our accounting for the tax effects of U.S. Tax Reform. The net provisional tax expense was decreased in that period by approximately $12.3 million to $29.3 million. In the fourth quarter of 2019 after additional regulatory guidance was issued by applicable taxing authorities, the Company elected to claim U.S. tax credits for foreign tax paid on foreign source income, which reduced the net tax expense by $25.7 million for a total tax expense from U.S. Tax Reform of $3.6 million. See Note 13, Income Taxes, to the Consolidated Financial Statements for further information. The effective income tax rates were also significantly influenced by the impact of foreign currency exchange gains (losses). Excluding these items from pre-tax income, as well as the related tax effects for these items, our adjusted effective income tax rates were 28.1% and 26.0% for the years ended December 31, 2019 and 2018, respectively. The effective income tax rate, as adjusted, for 2019 and 2018 was higher than the applicable statutory income tax rate of 21% primarily because of higher income tax rates in foreign countries where we have significant operations and the tax effects of the global intangible low-taxed income ("GILTI") provision of U.S. Tax Reform. The effective income tax rate, as adjusted, for 2019 is higher than 2018 as a result of substantially more foreign earnings of the Company being subject to higher foreign statutory income tax rates. We determine income tax expense based upon enacted tax laws applicable in each of the taxing jurisdictions where we conduct business. Based on our interpretation of such laws and considering the evidence of available facts and circumstances and baseline operating forecasts, we have accrued the estimated income tax effects of certain transactions, business ventures, contractual and organizational structures, and the estimated future reversal of timing differences. Should a taxing jurisdiction change its laws or dispute our conclusions, or should management become aware of new facts or other evidence that could alter our conclusions, the resulting impact to our estimates could have a material adverse effect on our results of operations and financial condition. Income before income taxes, as adjusted, income tax expense, as adjusted and effective income tax rate, as adjusted, are non- U.S. GAAP financial measures that management believes are useful for understanding why our effective income tax rates are significantly different than would be expected. These non-U.S. GAAP measures are used by management to conduct and evaluate its business during its regular review of operating results for the periods presented. NET (INCOME) LOSS ATTRIBUTABLE TO NONCONTROLLING INTEREST Net loss attributable to noncontrolling interests was $0.1 million for 2019 and $0.7 million for 2018. Noncontrolling interests represent the elimination of net income or loss attributable to the minority shareholders’ portion of the following consolidated subsidiaries that are not wholly owned: Subsidiary Movilcarga Euronet China Euronet Pakistan Euronet Infinitium Solutions Percent Owned 95% 85% Segment - Country epay - Spain EFT - China 70% 65% EFT - Pakistan EFT - India NET INCOME ATTRIBUTABLE TO EURONET Net income attributable to Euronet was $346.7 million and $232.9 million for 2019 and 2018, respectively. Net income attributable to Euronet increased $113.9 million in 2019 compared to 2018. The increase in net income for 2019 was primarily due to an increase in operating income of $117.3 million, an increase of $29.4 million in net foreign currency exchange gain, a decrease in interest expense of $1.3 million, an increase in interest income of $0.6 million, and an increase in income from unconsolidated affiliates of $0.1 million. The increases were partly offset by an increase in income tax expense of $24.3 million, an increase in net loss attributable to early retirement of debt of $9.8 million, and a decrease of net loss attributable to noncontrolling interests of $0.7 million. 84 TRANSLATION ADJUSTMENT Translation gains and losses are the result of translating our foreign entities' balance sheets from local functional currency to the U.S. dollar reporting currency prior to consolidation and are recorded in comprehensive income. As required by U.S. GAAP, during this translation process, asset and liability accounts are translated at current foreign currency exchange rates and equity accounts are translated at historical rates. Historical rates represent the rates in effect when the balances in our equity accounts were originally created. By using this mix of rates to convert the balance sheet from functional currency to U.S. dollars, differences between current and historical exchange rates generate this translation adjustment. We recorded a net loss on translation adjustments of $13.9 million in 2019 and a loss of $56.7 million in 2018. During 2019 and 2018, the U.S. dollar strengthened compared to most currencies, resulting in translation losses which were recorded in comprehensive income. LIQUIDITY AND CAPITAL RESOURCES Working capital As of December 31, 2019, we had working capital of $1,284.8 million, which is calculated as the difference between total current assets and total current liabilities, compared to working capital of $709.2 million as of December 31, 2018. The increase in working capital is primarily due to the issuance Convertible Notes and Senior Notes in 2019. Our ratio of current assets to current liabilities was 1.79 and 1.51 as of December 31, 2019 and December 31, 2018, respectively. We require substantial working capital to finance operations. The Money Transfer Segment funds the payout of the majority of our consumer-to-consumer money transfer services before receiving the benefit of amounts collected from customers by agents. Working capital needs increase due to weekends and banking holidays. As a result, we may report more or less working capital for the Money Transfer Segment based solely upon the day on which the reporting period ends. The epay Segment produces positive working capital, but much of it is restricted in connection with the administration of its customer collection and vendor remittance activities. In our EFT Processing Segment, we obtain a significant portion of the cash required to operate our ATMs through various cash supply arrangements, the amount of which is not recorded on Euronet's Consolidated Balance Sheets. However, in certain countries, we fund the cash required to operate our ATM network from borrowings under the revolving credit facilities and cash flows from operations. As of December 31, 2019, we had approximately $665.6 million of our own cash in use or designated for use in our ATM network, which is recorded in ATM cash on Euronet's Consolidated Balance Sheet. We had cash and cash equivalents of $1,817 million as of December 31, 2019, of which $1,504 million was held outside of the U.S. and is expected to be indefinitely reinvested for continued use in foreign operations. Repatriation of these assets to the U.S. could have negative tax consequences. The following table identifies cash and cash equivalents provided by/(used in) our operating, investing and financing activities for the years ended December 31, 2019 and 2018 (in thousands): Liquidity Cash and cash equivalents and restricted cash provided by (used in): Operating activities Investing activities Financing activities Effect of foreign currency exchange rate changes on cash and cash equivalents and restricted cash Increase in cash and cash equivalents and restricted cash Year Ended December 31, 2019 2018 $ $ 504,488 $ (229,027 ) 416,298 (5,332 ) 686,427 $ 397,233 (132,283 ) 2,024 (36,540 ) 230,434 85 Operating cash flow Cash flows provided by operating activities were $504.5 million for 2019 compared to $397.2 million for 2018. The increase in operating cash flows was primarily due to improved operating results, partly offset by fluctuations in working capital mainly associated with the timing of the settlement processes with content providers in the epay Segment, with correspondents in the Money Transfer Segment, and with card organizations and banks in the EFT Processing Segment. Investing activity cash flow Cash flows used in investing activities were $229.0 million for 2019 compared to $132.3 million for 2018. The increase was primarily due to acquisitions and increased capital expenditures mainly related to our ATM network expansion. During 2019, we used $94.2 million for acquisitions. The Company completed four investments in 2019 and two investments in 2018. The acquisitions have been accounted for in accordance with U.S. GAAP and the results of operations have been included from the respective dates of acquisition. Purchases of property and equipment were $131.3 million and $112.5 million for 2019 and 2018, respectively. Cash used for software development and long-term assets totaled $7.3 million for 2019 and $8.5 million for 2018. Other investing activities consist mainly of proceeds from the sale of property and equipment of $3.7 million for 2019 and $1.6 million in 2018. Financing activity cash flow Cash flows provided by financing activities were $416.3 million for 2019 compared to $2.0 million for 2018. We generally borrow amounts under our revolving credit facility seasonally to fund our independent ATM network as well as several times each month to support the short-term cash needs of our Money Transfer segment in order to fund the correspondent network in advance of collecting remittance amounts from the agency network. These borrowings related to the Money Transfer Segment are repaid over a very short period of time, generally within a few days. Net borrowings on debt obligations were $500.2 million in 2019 compared to net repayments of $170.5 million for 2018. The increase in net borrowings as compared to 2018 was primarily the result of borrowing additional amounts under the revolving credit facility for ATM cash needs. Additionally, for 2019 and 2018, we paid $6.5 million and $6.1 million, respectively, for finance lease obligations. We used $74.5 million and $177.9 million for the repurchase of shares during 2019 and 2018, respectively. Of the $74.5 million repurchased shares, $70.9 million in value of Euronet Common Stock were under the Repurchase Program. Further, we received proceeds of $15.0 million and $18.6 million during 2019 and 2018, respectively, for the issuance of stock in connection with our Stock Incentive Plan. Other sources of capital Credit Facility — On October 17, 2018, the Company entered into a new $1.0 billion unsecured credit agreement (the "Credit Facility") that expires on October 17, 2023. The Credit Facility allows for borrowings in Australian Dollars, British Pounds Sterling, Canadian Dollars, Czech Koruna, Danish Krone, Euros, Hungarian Forints, Japanese Yen, New Zealand Dollars, Norwegian Krone, Polish Zlotys, Swedish Krona, Swiss Francs, and U.S. Dollars. The revolving credit facility contains a $200 million sublimit for the issuance of letters of credit, a $50 million sublimit for U.S. Dollar swingline loans, and a $90 million sublimit for certain foreign currencies swingline loans. As of December 31, 2019, fees and interest on borrowings are based upon the Company's corporate credit rating (as defined in the credit agreement) and are based, in the case of letter of credit fees, on a margin, and in the case of interest, on a margin over the London InterBank Offered Rate ("LIBOR") or a margin over the base rate, as selected by us, with the applicable margin ranging from 1.125% to 2.0% (or 0.175% to 1.0% for base rate loans). As of December 31, 2019, we had no borrowings and the outstanding stand-by letters of credit under the revolving credit facility were $53.0 million. The remaining $947.0 million under the revolving credit facility was available for borrowing. As of December 31, 2019, the weighted average interest rate under the revolving credit facility was 2.7%, excluding amortization of deferred financing costs. Convertible debt — On March 18, 2019, we completed the sale of $525.0 million in principal amount of Convertible Senior Notes due 2049 (“Convertible Notes”), and retired $401.5 million Convertible Senior Notes that would have been due in 2044 ("Retired Notes"). The Retired Notes had an interest rate of 1.5% per annum payable semi-annually in April and October, and were convertible into shares of Euronet Common Stock 86 The Convertible Notes were issued pursuant to an indenture, dated as of March 18, 2019 (the “Indenture”), by and between the Company and U.S. Bank National Association, as trustee. The Convertible Notes have an interest rate of 0.75% per annum payable semi-annually in March and September, and are convertible into shares of Euronet Common Stock at a conversion price of approximately $188.73 per share if certain conditions are met (relating to the closing prices of Euronet Common Stock exceeding certain thresholds for specified periods). Holders of the Convertible Notes have the option to require the Company to repurchase for cash all or part of their Convertible Notes on each of March 15, 2025, 2029, 2034, 2039 and 2044 at a repurchase price equal to 100% of the principal amount of the Notes to be repurchased, plus accrued and unpaid interest to, but excluding, the relevant repurchase date. In connection with the issuance of the Convertible Notes, we recorded $12.8 million in debt issuance costs, which are being amortized through March 1, 2025. Senior Notes—On May 22, 2019, the Company completed the sale of €600 million ($669.9 million) aggregate principal amount of Senior Notes that expire on May 2026 (the “Senior Notes”). The Senior Notes accrue interest at a rate of 1.375% per year, payable annually in arrears commencing May 22, 2020, until maturity or earlier redemption. As of December 31, 2019, the Company has outstanding €600 million ($673.4 million) principal amount of the Senior Notes. In addition, the Company may redeem some or all of these notes on or after February 22, 2026 at their principal amount plus any accrued and unpaid interest. Other debt obligations — Certain of our subsidiaries have available credit lines and overdraft facilities to generally supplement short-term working capital requirements, when necessary. There were $6.2 million and $38.5 million outstanding under these other obligation arrangements as of December 31, 2019 and 2018, respectively. Short-term debt obligations at December 31, 2019 were primarily comprised of $6.2 million due in 2020 under these other obligation arrangements. Other uses of capital Capital expenditures and needs — Total capital expenditures for 2019 were $131.3 million. These capital expenditures were primarily for the purchase of ATMs to expand our IAD network in Europe, the purchase and installation of ATMs in key under- penetrated markets, the purchase of POS terminals for the epay and Money Transfer Segments, and office, data center and company store computer equipment and software. Total capital expenditures for 2020 are currently estimated to be approximately $145 million to $150 million. At current and projected cash flow levels, we anticipate that cash generated from operations, together with cash on hand and amounts available under our revolving credit facility and other existing and potential future financing will be sufficient to meet our debt, leasing, and capital expenditure obligations. If our capital resources are not sufficient to meet these obligations, we will seek to refinance our debt and/or issue additional equity under terms acceptable to us. However, we can offer no assurances that we will be able to obtain favorable terms for the refinancing of any of our debt or other obligations or for the issuance of additional equity. Share repurchase plan The Company's Board of Directors has authorized a stock repurchase program ("Repurchase Program"), allowing Euronet to repurchase up to $375 million in value or 10.0 million shares of stock through March 31, 2020. On March 11, 2019, in connection with the issuance of the Convertible Notes, the Board of Directors authorized an additional repurchase program of $120 million in value of the Company's common stock through March 11, 2021. Repurchases under either program may take place in the open market or in privately negotiated transactions, including derivative transactions, and may be made under a Rule 10b5-1 plan. For the year end December 31, 2019, the Company repurchased 0.5 million shares under the Repurchase Program at a weighted average purchase price of $143.76 for a total value of $70.9 million. For the year ended December 31, 2018, the Company repurchased 2.0 million shares under the Repurchase Program at a weighted average purchase price of $86.10 for a total value of $175.0 million. Inflation and functional currencies Generally, the countries in which we operate have experienced low and stable inflation in recent years. Therefore, the local currency in each of these markets is the functional currency. Currently, we do not believe that inflation will have a significant effect on our results of operations or financial position. We continually review inflation and the functional currency in each of the countries where we operate. 87 OFF BALANCE SHEET ARRANGEMENTS We have certain significant off balance sheet items described below, in the following section, “Contractual Obligations” and in Note 19, Commitments, to the Consolidated Financial Statements. On occasion, we grant guarantees of the obligations of our subsidiaries and we sometimes enter into agreements with unaffiliated third parties that contain indemnification provisions, the terms of which may vary depending on the negotiated terms of each respective agreement. Our liability under such indemnification provisions may be subject to time and materiality limitations, monetary caps and other conditions and defenses. To date, we are not aware of any significant claims made by the indemnified parties or parties to whom we have provided guarantees on behalf of our subsidiaries and, accordingly, no liabilities have been recorded as of December 31, 2019. CONTRACTUAL OBLIGATIONS The following table summarizes our contractual obligations as of December 31, 2019: Payments due by period (in thousands) Long-term debt obligations, including interest Obligations under operating leases Obligations under finance leases Purchase obligations Total $ 1,278,106 $ 392,525 14,585 14,168 Less than 1 year 1-3 years 3-5 years More than 5 years 13,197 $ 125,231 6,322 8,646 26,395 $ 154,609 7,665 2,733 26,395 $ 1,212,119 43,105 69,580 — 598 922 1,867 Total $ 1,699,384 $ 153,396 $ 191,402 $ 98,440 $ 1,256,146 The computation of interest for debt obligations with variable interest rates reflects interest rates in effect at December 31, 2019 and assumes no change in our revolving credit borrowings prior to the maturity date of our credit facility. For additional information on debt obligations, see Note 10, Debt Obligations, to the Consolidated Financial Statements. For additional information on capital and operating lease obligations, see Note 12, Leases, to the Consolidated Financial Statements. Purchase obligations primarily consist of ATM maintenance and services as well as telecommunications services and professional fees. Our total liability for uncertain tax positions under Accounting Standards Codification ("ASC") 740-10-25 and -30 was $44.5 million as of December 31, 2019. The application of ASC 740-10-25 and -30 requires significant judgment in assessing the outcome of future income tax examinations and their potential impact on the Company's estimated effective income tax rate and the value of deferred tax assets, such as those related to the Company's net operating loss carryforwards. It is reasonably possible that the balance of gross unrecognized tax benefits could significantly change within the next twelve months, as a result of the resolution of audit examinations and expirations of certain statutes of limitations and, accordingly, materially affect our consolidated financial statements. At this time, it is not possible to estimate the range of change due to the uncertainty of potential outcomes. CRITICAL ACCOUNTING POLICIES AND ESTIMATES The preparation of financial statements in conformity with U.S. GAAP which requires management to make estimates, judgments and assumptions that affect the amounts reported in the Consolidated Financial Statements and accompanying notes. Management considers an accounting policy and estimate to be critical if it requires the use of assumptions that were uncertain at the time the estimate was made and if changes in the estimate or selection of a different estimate could have a material effect on the Company’s financial condition and results of operations. Our most critical estimates and assumptions are used for computing income taxes, allocating the purchase price to assets acquired and liabilities assumed in acquisitions, and potential impairment of long-lived assets and goodwill. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the 88 carrying values of assets and liabilities that are not readily apparent from other sources. Actual results could differ materially from these estimates. For a summary of all of the Company’s significant accounting policies, see Note 3, Summary of Significant Accounting Policies and Practices, to the accompanying Consolidated Financial Statements. Accounting for income taxes The deferred income tax effects of transactions reported in different periods for financial reporting and income tax return purposes are recorded under the asset and liability method prescribed under ASC Topic 740, Income Taxes (“ASC 740”). This method gives consideration to the future tax consequences of deferred income or expense items and immediately recognizes changes in income tax laws upon enactment. The statement of income effect is generally derived from changes in deferred income taxes, net of valuation allowances, on the balance sheet as measured by differences in the book and tax bases of our assets and liabilities. We have significant tax loss carryforwards, and other temporary differences, which are recorded as deferred tax assets and liabilities. Deferred tax assets realizable in future periods are recorded net of a valuation allowance based on an assessment of each entity's, or group of entities', ability to generate sufficient taxable income within an appropriate period, in a specific tax jurisdiction. In assessing the recognition of deferred tax assets, we consider whether it is more likely than not that some portion or all of the deferred tax assets will be realized. As more fully described in Note 13, Taxes, to the Consolidated Financial Statements, gross deferred tax assets were $278.6 million as of December 31, 2019, partially offset by a valuation allowance of $83.2 million. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become deductible. We make judgments and estimates on the scheduled reversal of deferred tax liabilities, historical and projected future taxable income in each country in which we operate, and tax planning strategies in making this assessment. Based upon the level of historical taxable income and current projections for future taxable income over the periods in which the deferred tax assets are deductible, we believe it is more likely than not that we will realize the benefits of these deductible differences, net of the existing valuation allowance at December 31, 2019. If we have a history of generating taxable income in a certain country in which we operate, and baseline forecasts project continued taxable income in this country, we will reduce the valuation allowance for those deferred tax assets that we expect to realize. Additionally, we follow the provisions of ASC 740-10-25 and -30 to account for uncertainty in income tax positions. Applying the standard requires substantial management judgment and use of estimates in determining whether the impact of a tax position is “more likely than not” of being sustained on audit by the relevant taxing authority. We consider many factors when evaluating and estimating our tax positions, which may require periodic adjustments and which may not accurately anticipate actual outcomes. It is reasonably possible that amounts reserved for potential exposure could change significantly as a result of the conclusion of tax examinations and, accordingly, materially affect our operating results. 89 Business combinations In accordance with ASC Topic 805, Business Combinations (“ASC 805”), we allocate the acquisition purchase price of an acquired entity to the assets acquired, including identifiable intangibles, and liabilities assumed based on their estimated fair values at the date of acquisition. Management applies various valuation methodologies to these acquired assets and assumed liabilities which often involve a significant degree of judgment, particularly when liquid markets do not exist for the particular item being valued. Examples of such items include loans, deposits, identifiable intangible assets and certain other assets and liabilities acquired or assumed in business combinations. Management uses significant estimates and assumptions to value such items, including, projected cash flows and discount rates. For larger or more complex acquisitions, we generally obtain third- party valuations to assist us in estimating fair values. The use of different valuation techniques and assumptions could change the amounts and useful lives assigned to the assets and liabilities acquired and related amortization expense. During the measurement period, which is not to exceed one year from the acquisition date, we may record adjustments to the assets acquired and liabilities assumed, with the corresponding offset to goodwill. Upon the conclusion of the measurement period, any subsequent adjustments are recorded to earnings. Goodwill and intangible assets In accordance with ASC Topic 350, Intangibles - Goodwill and Other (“ASC 350”), we evaluate the carrying value of our indefinite-lived assets, including goodwill, at least annually or more frequently whenever events or changes in circumstances indicate that the asset may be impaired, or in the case of goodwill, that the fair value of the reporting unit may be less than its carrying amount. Impairment tests are performed annually during the fourth quarter and are performed at the reporting unit level. Our annual process for evaluating goodwill requires us to perform a qualitative assessment for all reporting units not subjected directly to the quantitative goodwill impairment test. The qualitative factors evaluated by the Company include: economic conditions of the local business environment, overall financial performance, sensitivity analysis from the most recent quantitative test, and other entity specific factors as deemed appropriate. If we determine a quantitative goodwill impairment test is appropriate, the test involves comparing the fair value of a reporting unit to its carrying amount, including goodwill, after any long-lived asset impairment charges. Generally, the fair value represents discounted projected future cash flows and market multiple of earnings. If the carrying amount of the reporting unit's goodwill exceeds the fair value of the goodwill, an impairment loss is recognized in an amount equal to the excess. Determining the fair value of reporting units requires significant management judgment in estimating future cash flows and assessing potential market and economic conditions. It is reasonably possible that our operations will not perform as expected, or that estimates or assumptions could change, which may result in the recording of material non-cash impairment charges during the year in which these determinations take place. Acquired finite-lived intangible assets are amortized over their estimated useful lives. We evaluate the recoverability of our intangible assets for possible impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. The evaluation is performed at the lowest level for which identifiable cash flows are largely independent of the cash flows of other assets and liabilities. Recoverability of these assets is measured by a comparison of the carrying amounts to the future undiscounted cash flows the assets are expected to generate. If such review indicates that the carrying amount of intangible assets is not recoverable, the carrying amount of such assets is reduced to fair value. In addition to the recoverability assessment, we routinely review the remaining estimated useful lives of our finite-lived intangible assets. If we reduce the estimated useful life assumption for any asset, the remaining unamortized balance would be amortized over the revised estimated useful life. As of December 31, 2019, the Consolidated Balance Sheets includes goodwill of $743.8 million and acquired intangible assets, net of accumulated amortization, of $141.8 million. For the year ended December 31, 2019, no impairment of goodwill or acquired intangible assets has been identified. Recently Issued Accounting Pronouncements See Item 8 of Part II, "Financial Statements and Supplementary Data - Note 3 - Summary of Significant Accounting Policies and Practices. 90 FORWARD-LOOKING STATEMENTS This document contains statements that constitute forward-looking statements within the meaning of section 27A of the Securities Act of 1933 and section 21E of the Securities Exchange Act of 1934 (“Exchange Act”). Generally, the words "believe," "expect," "anticipate," "intend," "estimate," "will" and similar expressions identify forward-looking statements. However, the absence of these words or similar expressions does not mean the statement is not forward-looking. All statements other than statements of historical facts included in this document are forward-looking statements, including, but not limited to, statements regarding the following: • • • • • • • • • • • • • • our business plans and financing plans and requirements; trends affecting our business plans and financing plans and requirements; trends affecting our business; the adequacy of capital to meet our capital requirements and expansion plans; the assumptions underlying our business plans; our ability to repay indebtedness; our estimated capital expenditures; the potential outcome of loss contingencies; our expectations regarding the closing of any pending acquisitions; business strategy; government regulatory action; the expected effects of changes in laws or accounting standards; technological advances; and projected costs and revenues. Although we believe that the expectations reflected in these forward-looking statements are reasonable, we can give no assurance that these expectations will prove to be correct. Investors are cautioned that any forward-looking statements are not guarantees of future performance and involve risks and uncertainties. Actual results may materially differ from those in the forward-looking statements as a result of various factors, including, but not limited to, conditions in world financial markets and general economic conditions, including the effects in Europe of the U.K.'s departure from the E.U. and economic conditions in specific countries and regions; technological developments affecting the market for our products and services; our ability to successfully introduce new products and services; foreign currency exchange rate fluctuations; the effects of any breach of our computer systems or those of our customers or vendors, including our financial processing networks or those of other third parties; interruptions in any of our systems or those of our vendors or other third parties; our ability to renew existing contracts at profitable rates; changes in fees payable for transactions performed for cards bearing international logos or over switching networks such as card transactions on ATMs; our ability to comply with increasingly stringent regulatory requirements, including anti-money laundering, anti- terrorism, anti-bribery, consumer and data protection and the European Union's General Data Protection Regulation and Second Revised Payment Service Directive requirements; changes in laws and regulations affecting our business, including tax and immigration laws and any laws regulating payments, including DCC transactions, changes in our relationships with, or in fees charged by, our business partners; competition; the outcome of claims and other loss contingencies affecting Euronet; the cost of borrowing, availability of credit and terms of and compliance with debt covenants; impacts from the COVID-19 virus; and renewal of sources of funding as they expire and the availability of replacement funding and those factors referred to above and as set forth and more fully described in Part I, Item 1A — Risk Factors. Any forward-looking statements made in this Form 10- K speak only as of the date of this report. Except as required by law, we do not intend, and do not undertake, any obligation to update any forward-looking statements to reflect future events or circumstances after the date of such statements. 91 ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK INTEREST RATE RISK As of December 31, 2019, our total debt outstanding, excluding unamortized debt issuance costs, was $1.1 billion. Of this amount, $437.0 million, net of debt discounts, or 39% of our total debt obligations, relates to contingent convertible notes having a fixed coupon rate. Our $525.0 million outstanding principal amount of contingent convertible notes accrue cash interest at a rate of 0.75% of the principal amount per annum. Based on quoted market prices, as of December 31, 2019, the fair value of our fixed rate convertible notes was $569.4 million, compared to a carrying value of $437.0 million. Interest expense for these notes, including accretion and amortization of deferred debt issuance costs, has a weighted average interest rate of 4.4% annually. Further, as of December 31, 2019 we had no borrowings under our Credit Facility. Additionally, $673.4 million, or 60% of our total debt obligations, relates to Senior Notes having a fixed coupon rate. Our €600 million outstanding principal amount of Senior Notes accrue cash interest at a rate of 1.375% of the principal per annum. Based on quoted market prices, as of December 31, 2019, the fair value of our fixed rate Senior Notes was $668.2 million, compared to a carrying value of $673.4 million. The remaining $6.2 million, or 1% of our total debt obligations, is related to borrowings by certain subsidiaries to fund, from time to time, working capital requirements. These arrangements generally are due within one year and accrue interest at variable rates. Additionally, as of December 31, 2019, we had approximately $14.0 million of finance leases with fixed payment and interest terms that expire between the years of 2020 and 2024 and bear interest at rates between 0.8% and 16.8%. Our excess cash is invested in instruments with original maturities of three months or less or in certificates of deposit that may be withdrawn at any time without penalty; therefore, as investments mature and are reinvested, the amount we earn will increase or decrease with changes in the underlying short-term interest rates. FOREIGN CURRENCY EXCHANGE RATE RISK For the years ended December 31, 2019 and 2018, 74% and 72% of our revenues, respectively, were generated in non-U.S. dollar countries. We expect to continue generating a significant portion of our revenues in countries with currencies other than the U.S. dollar. We are particularly vulnerable to fluctuations in exchange rates of the U.S. dollar to the currencies of countries in which we have significant operations, primarily the euro, British pound, Australian dollar, Polish zloty, Indian rupee, New Zealand dollar, Malaysian ringgit and Hungarian forint. As of December 31, 2019, we estimate that a 10% fluctuation in these foreign currency exchange rates would have the combined annualized effect on reported net income and working capital of approximately $77 million to $82 million. This effect is estimated by applying a 10% adjustment factor to our non-U.S. dollar results from operations, intercompany loans that generate foreign currency gains or losses and working capital balances that require translation from the respective functional currency to the U.S. dollar reporting currency. Additionally, we have other non-current, non-U.S. dollar assets and liabilities on our balance sheet that are translated to the U.S. dollar during consolidation. These items primarily represent goodwill and intangible assets recorded in connection with acquisitions in countries other than the U.S. We estimate that a 10% fluctuation in foreign currency exchange rates would have a non-cash impact on total comprehensive income of approximately $140 million to $145 million as a result of the change in value of these items during translation to the U.S. dollar. For the fluctuations described above, a strengthening U.S. dollar produces a financial loss, while a weakening U.S. dollar produces a financial gain. We believe this quantitative measure has inherent limitations and does not take into account any governmental actions or changes in either customer purchasing patterns or our financing or operating strategies. Because a majority of our revenues and expenses are incurred in the functional currencies of our international operating entities, the profits we earn in foreign currencies are positively impacted by a weakening of the U.S. dollar and negatively impacted by a strengthening of the U.S. dollar. Additionally, our debt obligations are primarily in U.S. dollars; therefore, as foreign currency exchange rates fluctuate, the amount available for repayment of debt will also increase or decrease. We use derivatives to minimize our exposures related to changes in foreign currency exchange rates and to facilitate foreign currency risk management services by writing derivatives to customers. Derivatives are used to manage the overall market risk associated with foreign currency exchange rates; however, we do not perform the extensive record-keeping required to account 92 for the derivative transactions as hedges. Due to the relatively short duration of the derivative contracts, we use the derivatives primarily as economic hedges. Since we do not designate foreign currency derivatives as hedging instruments pursuant to the accounting standards, we record gains and losses on foreign exchange derivatives in earnings in the period of change. A majority of our consumer-to-consumer money transfer operations involve receiving and disbursing different currencies, in which we earn a foreign currency spread based on the difference between buying currency at wholesale exchange rates and selling the currency to consumers at retail exchange rates. We enter into foreign currency forward and cross-currency swap contracts to minimize exposure related to fluctuations in foreign currency exchange rates. The changes in fair value related to these contracts are recorded in Foreign currency exchange (loss) gain, net on the Consolidated Statements of Income. As of December 31, 2019, we had foreign currency derivative contracts outstanding with a notional value of $159.0 million, primarily in Australian dollars, British pounds, Canadian dollars, euros and Mexican pesos, that were not designated as hedges and mature within a few days. For derivative instruments our xe operations write to customers, we aggregate the foreign currency exposure arising from customer contracts, and hedge the resulting net currency risks by entering into offsetting contracts with established financial institution counterparties as part of a broader foreign currency portfolio. The changes in fair value related to the total portfolio of positions are recorded in Revenues on the Consolidated Statements of Income. As of December 31, 2019, we held foreign currency derivative contracts outstanding with a notional value of $1.2 billion, primarily in U.S. dollars, euros, British pounds, Australian dollars and New Zealand dollars, that were not designated as hedges and for which the majority mature within the next twelve months. We use longer-term foreign currency forward contracts to mitigate risks associated with changes in foreign currency exchange rates on certain foreign currency denominated other asset and liability positions. As of December 31, 2019, the Company had foreign currency forward contracts outstanding with a notional value of $43 million, primarily in euros. See Note 11, Derivative Instruments and Hedging Activities to our Consolidated Financial Statements for additional information. 93 This page left blank intentionally 94 ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA Index to Consolidated Financial Statements Report of Independent Registered Public Accounting Firm………………………………………………………………. Consolidated Balance Sheets……………………………………………………………………………………………… Consolidated Statements of Income………………………………………………………………………………………. Consolidated Statements of Comprehensive Income……………………………………………………………………... Consolidated Statements of Changes in Equity…………………………………………………………………………… Consolidated Statements of Cash Flows………………………………………………………………………………….. Notes to Consolidated Financial Statements……………………………………………………………………………… (1) Organization…………………………………………………………………………………………………………. (2) Basis of Preparation………………………………………………………………………………………………….. (3) Summary of Significant Accounting Policies and Practices………………………………………………………… (4) Stockholders' Equity…………………………………………………………………………………………………. (5) Acquisitions………………………………………………………………………………………………………….. (6) Restricted Cash………………………………………………………………………………………………………. (7) Property and Equipment, Net………………………………………………………………………………………... (8) Goodwill and Acquired Intangible Assets, Net……………………………………………………………………… (9) Accrued Expenses and Other Current Liabilities……………………………………………………………………. (10) Debt Obligations……………………………………………………………………………………………………. (11) Derivative Instruments and Hedging Activities…………………………………………………………………….. (12) Leases………………………………………………………………………………………………………………. (13) Income Taxes……………………………………………………………………………………………………….. (14) Valuation and Qualifying Accounts………………………………………………………………………………… (15) Stock Plans…………………………………………………………………………………………………………. (16) Business Segment Information……………………………………………………………………………………... (17) Financial Instruments and Fair Value Measurements………………………………………………………………. (18) Litigation and Contingencies……………………………………………………………………………………….. (19) Commitments………………………………………………………………………………………………………. (20) Related Party Transactions…………………………………………………………………………………………. (21) Selected Quarterly Data (Unaudited)………………………………………………………………………………. Page 96 99 100 101 102 104 106 106 106 107 114 115 117 117 118 119 119 122 124 126 130 130 133 137 139 139 140 140 95 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Stockholders and Board of Directors Euronet Worldwide, Inc.: Opinions on the Consolidated Financial Statements and Internal Control Over Financial Reporting We have audited the accompanying consolidated balance sheets of Euronet Worldwide, Inc. and subsidiaries (the Company) as of December 31, 2019 and 2018, the related consolidated statements of income, comprehensive income, changes in equity, and cash flows for each of the years in the three-year period ended December 31, 2019, and the related notes (collectively, the consolidated financial statements.) We also have audited the Company’s internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 2019 and 2018, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2019, in conformity with U.S. generally accepted accounting principles. Also, in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2019 based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Change in Accounting Principle As discussed in Note 3 to the consolidated financial statements, the Company has changed its method of accounting for leases in 2019 due to the adoption of Accounting Standards Codification Topic 842, Leases. As discussed in Note 3 to the consolidated financial statements, the Company has changed its method of accounting for revenue recognition in 2018 due to the adoption of Accounting Standards Codification Topic 606, Revenue from Contracts with Customers. Basis for Opinions The Company’s management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report On Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s consolidated financial statements and an opinion on the Company’s internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based 96 on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. Definition and Limitations of Internal Control Over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Critical Audit Matters The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements that were communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate. Evaluation of the sufficiency of audit evidence over revenue As discussed in Note 3 to the consolidated financial statements, the Company earned $2.75 billion of revenue in 2019. The Company earned revenue by payment and transaction processing and distribution solutions to financial institutions, retailers, service providers and individual consumers (collectively services). The services were provided to customers in 170 countries through 66 different business offices in 41 countries within 3 different reportable operating segments. We identified the evaluation of the sufficiency of audit evidence over revenue as a critical audit matter. The Company’s geographical dispersion of services worldwide, amongst various business lines required especially subjective auditor judgment in evaluating the sufficiency of audit evidence over revenue. Further, our audit team consisted of auditors located in various countries worldwide. This required especially challenging auditor judgment in the level of audit procedures and supervision applied at each country. The primary procedures we performed to address this critical audit matter included the following. We tested certain internal controls over the Company’s revenue process, including controls related to the consolidation of global revenue amounts. We assessed the training and experience of the auditors on our audit team that were located in countries other than the United States. We tested a sample of individual revenue transactions at certain locations by comparing amounts recognized by the Company to relevant contracts and or payment and transaction support. After completion of these procedures, we evaluated the overall sufficiency of the audit evidence over revenues. Assessment of the carrying value of goodwill of one reporting unit in the Money Transfer segment As discussed in Notes 3 and 9 to the consolidated financial statements, the Company performs goodwill impairment testing on an annual basis and whenever events and changes in circumstances indicate that it is more likely than not (more than 50%) that the fair value of a reporting unit is less than its carrying amount. The goodwill balance as of December 31, 2019 was $743.8 million. The Company performed a goodwill impairment test for each reporting unit using a qualitative approach, except for one reporting unit in the Money Transfer segment which was tested using the quantitative approach. 97 We identified the assessment of the carrying value of goodwill for this one reporting unit in the Money Transfer segment using the quantitative approach as a critical audit matter, because significant auditor judgment was required to evaluate the impairment test. The fair value of that reporting unit was performed using a weighting of a discounted cash flow model and market multiples valuation technique and included key assumptions related to (1) the forecasted revenue growth rates, (2) the forecasted earnings before interest, income taxes, depreciation, and amortization (EBITDA) margin, (3) the discount rate, and (4) the EBITDA market multiple. Changes to these key assumptions could have a significant effect on the fair value determination and assessment of the carrying value of the goodwill. The primary procedures we performed to address this critical audit matter included the following. We tested certain internal controls over the Company’s goodwill impairment assessment process, including controls related to the development of the key assumptions. We evaluated the Company’s forecasted revenue growth rates and forecasted EBITDA margin assumptions by comparing them to external market and industry data. We compared the Company’s historical forecasted results to actual results to assess the Company’s ability to accurately forecast. We involved valuation professionals with specialized skills and knowledge, who assisted in evaluating 1) the Company’s discount rate by comparing it against a discount rate range that was independently developed using publicly available third-party market data for comparable entities and 2) the Company’s EBITDA market multiple, by comparing it against a range of EBITDA multiples to publicly available third-party market data for comparable entities. We have served as the Company's auditor since 2003. Kansas City, Missouri February 28, 2020 /s/ KPMG LLP 98 CONSOLIDATED FINANCIAL STATEMENTS EURONET WORLDWIDE, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS (in thousands, except share and per share data) ASSETS Current assets: Cash and cash equivalents ATM cash Restricted cash Settlement assets Trade accounts receivable, net Prepaid expenses and other current assets Total current assets Operating right of use lease assets Property and equipment, net of accumulated depreciation of $410,243 at December 31, 2019 and $373,180 at December 31, 2018 Goodwill Acquired intangible assets, net of accumulated amortization of $204,853 at December 31, 2019 and $190,920 at December 31, 2018 Other assets, net of accumulated amortization of $46,788 at December 31, 2019 and $50,821 at December 31, 2018 Total assets LIABILITIES AND EQUITY Current liabilities: Settlement obligations Trade accounts payable Accrued expenses and other current liabilities Current portion of operating lease obligations Short-term debt obligations and current maturities of long-term debt obligations Income taxes payable Deferred revenue Total current liabilities Debt obligations, net of current portion Operating lease obligations, net of current portion Deferred income taxes Other long-term liabilities Total liabilities Equity: Euronet Worldwide, Inc. stockholders’ equity: Preferred Stock, $0.02 par value. 10,000,000 shares authorized; none issued Common Stock, $0.02 par value. 90,000,000 shares authorized; 62,775,762 issued at December 31, 2019 and 59,897,309 issued at December 31, 2018 Additional paid-in capital Treasury stock, at cost, 8,554,908 shares at December 31, 2019 and 8,077,311 shares at December 31, 2018 Retained earnings Accumulated other comprehensive loss Total Euronet Worldwide, Inc. stockholders’ equity Noncontrolling interests Total equity Total liabilities and equity See accompanying notes to the Consolidated Financial Statements. 99 As of December 31, 2019 2018 $ 786,081 $ 665,641 34,301 1,013,067 201,935 217,707 2,918,732 377,543 359,980 743,823 141,847 115,741 385,031 395,378 31,237 915,460 202,514 157,967 2,087,587 — 291,869 704,197 114,485 123,017 $ 4,657,666 $ 3,321,155 $ 1,013,067 $ 81,743 294,557 127,353 6,089 52,583 58,588 1,633,980 1,090,939 241,977 56,067 55,361 915,460 72,908 252,557 — 38,017 40,159 59,293 1,378,394 589,782 — 57,145 62,992 3,078,324 2,088,313 — 1,256 1,190,058 (463,704 ) 1,016,554 (164,890 ) 1,579,274 68 1,579,342 $ 4,657,666 $ — 1,198 1,104,264 (391,551 ) 669,805 (151,043 ) 1,232,673 169 1,232,842 3,321,155 EURONET WORLDWIDE, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF INCOME (in thousands, except share and per share data) Revenues Operating expenses: Direct operating costs Salaries and benefits Selling, general and administrative Goodwill and acquired intangible assets impairment Depreciation and amortization Total operating expenses Operating income Other income (expense): Interest income Interest expense (Loss) Income from unconsolidated affiliates Foreign currency exchange gain (loss), net Other (losses) gains, net Other expense, net Income before income taxes Income tax expense Net income Less: Net loss (income) attributable to noncontrolling interests Year Ended December 31, 2019 2018 2017 $ 2,750,109 $ 2,536,629 $ 2,252,422 1,556,483 394,744 211,944 — 111,744 2,274,915 475,194 1,488,406 360,432 216,807 7,049 106,021 2,178,715 357,914 1,356,250 310,787 190,302 34,056 95,030 1,986,425 265,997 1,969 (36,237 ) — 2,701 (9,820 ) (41,387 ) 433,807 (87,112 ) 346,695 54 1,320 (37,573 ) (117 ) (26,655 ) 27 (62,998 ) 294,916 (62,785 ) 232,131 720 232,851 $ 2,443 (32,571 ) 48 20,300 118 (9,662 ) 256,335 (99,395 ) 156,940 (95 ) 156,845 Net income attributable to Euronet Worldwide, Inc. $ 346,749 $ Earnings per share attributable to Euronet Worldwide, Inc. stockholders: Basic Diluted Weighted average shares outstanding: Basic Diluted $ $ 6.49 $ 6.31 $ 4.52 $ 4.26 $ 2.99 2.85 53,449,834 54,913,887 51,487,557 54,627,747 52,523,272 55,116,327 See accompanying notes to the Consolidated Financial Statements. 100 EURONET WORLDWIDE, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (in thousands) Net income Other comprehensive income (loss), net of tax: Translation adjustment Comprehensive income Comprehensive (income) loss attributable to noncontrolling interests Year Ended December 31, 2019 346,695 $ 2018 232,131 $ 2017 156,940 $ (13,894 ) 332,801 101 (56,656 ) 175,475 791 116,401 273,341 (292 ) Comprehensive income attributable to Euronet Worldwide, Inc. $ 332,902 $ 176,266 $ 273,049 See accompanying notes to the Consolidated Financial Statements. 101 EURONET WORLDWIDE, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY (in thousands, except share data) Balance as of December 31, 2016 52,303,401 $ 1,168 $ 1,045,663 $ (215,462 ) Number of Shares Outstanding Common Stock Additional Paid-in Capital Treasury Stock Net income Other comprehensive loss Stock issued under employee stock plans Share-based compensation Repurchase of shares Other 504,757 10 (1,699 ) 10,104 15,618 620 Balance as of December 31, 2017 52,808,158 1,178 1,072,005 (217,161 ) Net income (loss) Other comprehensive loss Stock issued under employee stock plans Share-based compensation Repurchase of shares Other Balance as of December 31, 2018 Net income (loss) Other comprehensive loss Stock issued under employee stock plans Share-based compensation Issuance of convertible notes, net of tax Repurchase of shares Redemptions and conversions of convertible notes, net of tax Other 1,039,480 20 (2,032,599 ) 4,959 15,634 16,764 (139 ) 610 (175,000 ) 51,819,998 1,198 1,104,264 (391,551 ) 405,617 8 (493,010 ) 13,216 21,439 71,659 (1,277 ) (70,876 ) 2,488,249 $ 50 (20,517 ) (3 ) Balance as of December 31, 2019 54,220,854 $ 1,256 $ 1,190,058 $ (463,704 ) See accompanying notes to the Consolidated Financial Statements. 102 EURONET WORLDWIDE, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY (continued) (in thousands) Retained Earnings Accumulated Other Comprehensive Loss Noncontrolling Interests Total Balance as of December 31, 2016 Net income Other comprehensive income Stock issued under employee stock plans Share-based compensation Repurchase of shares Other Balance as of December 31, 2017 Net income (loss) Other comprehensive loss Stock issued under employee stock plans Share-based compensation Repurchase of shares Other Balance as of December 31, 2018 Net income (loss) Other comprehensive loss Stock issued under employee stock plans Share-based compensation Issuance of convertible notes, net of tax $ 278,842 $ 156,845 (210,662 ) $ 116,204 $ 1,008 95 197 1,267 436,954 232,851 (94,458 ) (56,585 ) (340 ) 960 (720 ) (71 ) 669,805 346,749 (151,043 ) (13,847 ) 169 (54 ) (47 ) Repurchase of shares Redemptions and conversions of convertible notes, net of tax Other 900,557 156,940 116,401 8,415 15,618 — 1,547 1,199,478 232,131 (56,656 ) 16,264 16,764 (175,000 ) (139 ) 1,232,842 346,695 (13,894 ) 11,947 21,439 71,659 (70,876 ) (20,467 ) (3 ) Balance as of December 31, 2019 $ 1,016,554 $ (164,890 ) 68 $ 1,579,342 See accompanying notes to the Consolidated Financial Statements. 103 EURONET WORLDWIDE, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands) Net income Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization Share-based compensation Unrealized foreign exchange (gain) loss, net Non-cash impairment of goodwill and acquired intangible assets Deferred income taxes Loss on early retirement of debt Loss (income) from unconsolidated affiliates Accretion of convertible debt discount and amortization of debt issuance costs Changes in working capital, net of amounts acquired: Income taxes payable, net Trade accounts receivable Prepaid expenses and other current assets Trade accounts payable Deferred revenue Accrued expenses and other current liabilities Changes in non-current assets and liabilities Net cash provided by operating activities Cash flows from investing activities: Acquisitions, net of cash acquired Purchases of property and equipment Purchases of other long-term assets Other, net Net cash used in investing activities Cash flows from financing activities: Proceeds from issuance of shares Repurchase of shares Borrowings from revolving credit agreements Repayments of revolving credit agreements Repayments of long-term debt obligations Repayments of finance lease obligations Net borrowing from short-term debt obligations Proceeds from long-term debt obligations Debt issuance costs Other, net Net cash provided by (used in) financing activities Effect of exchange rate changes on cash and cash equivalents and restricted cash Increase in cash and cash equivalents and restricted cash Cash and cash equivalents and restricted cash at beginning of period Cash and cash equivalents and restricted cash at end of period $ 104 Year Ended December 31, 2019 346,695 $ 2018 232,131 $ 2017 156,940 $ 111,744 21,439 (2,701 ) — 17,113 9,831 — 106,021 16,764 26,655 7,049 2,425 — 117 95,030 15,618 (20,300 ) 34,056 (10,861 ) — (48 ) 17,088 14,121 13,504 13,177 (87,882 ) (68,945 ) 53,550 132 98,459 (25,212 ) 504,488 (13,317 ) 26,497 (29,066 ) 45,562 9,349 (37,595 ) (9,480 ) 397,233 (94,187 ) (131,287 ) (7,274 ) 3,721 (229,027 ) (12,854 ) (112,484 ) (8,528 ) 1,583 (132,283 ) 23,183 (198,089 ) 35,451 3,840 3,724 106,350 27,878 286,276 — (97,235 ) (6,039 ) 1,416 (101,858 ) 14,979 (74,456 ) 2,498,298 (2,714,203 ) (446,702 ) (6,474 ) (32,091 ) 1,194,900 (17,947 ) (6 ) 416,298 18,608 (177,855 ) 5,773,294 (5,560,089 ) (52,199 ) (6,137 ) 9,472 — (3,071 ) 1 2,024 10,990 (3,065 ) 2,409,203 (2,566,621 ) (8,907 ) (4,883 ) 1,853 — — 281 (161,149 ) (5,332 ) 686,427 1,130,952 1,817,379 $ (36,540 ) 230,434 900,518 1,130,952 $ 65,161 88,430 812,088 900,518 EURONET WORLDWIDE, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS - (Continued) (in thousands) The table below reconciles Cash, Cash and cash equivalents, ATM cash, Restricted cash, Cash and cash equivalents and Restricted cash included within settlement assets. Cash and cash equivalents Restricted cash ATM cash Settlement cash and cash equivalents Settlement restricted cash $ 786,081 $ 34,301 665,641 282,188 49,168 385,031 $ 31,237 395,378 273,948 45,358 Cash and cash equivalents and restricted cash at end of period $ 1,817,379 $ 1,130,952 $ 280,128 32,185 253,847 285,169 49,189 900,518 Supplemental Cash Flow Disclosures: Interest paid during the period Income taxes paid during the period Supplemental disclosure of non-cash investing and financing activities: Non-cash consideration received from sale of investment $ $ $ 13,125 $ 74,086 $ 23,554 $ 84,382 $ 20,457 48,644 — $ — $ — See accompanying notes to the Consolidated Financial Statements. 105 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (1) ORGANIZATION Euronet Worldwide, Inc. (the “Company” or “Euronet”) was established as a Delaware corporation on December 13, 1997 and succeeded Euronet Holding N.V. as the group holding company, which was founded and established in 1994. Euronet is a leading electronic payments provider. Euronet offers payment and transaction processing and distribution solutions to financial institutions, retailers, service providers and individual consumers. Euronet's primary product offerings include comprehensive automated teller machine (“ATM”), point-of-sale (“POS”), card outsourcing, card issuing and merchant acquiring services, electronic distribution of prepaid mobile airtime and other electronic payment products, and global money transfer services. (2) BASIS OF PREPARATION The consolidated financial statements have been prepared in conformity with accounting principles generally accepted in the United States (“U.S. GAAP”) and pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The consolidated financial statements include the accounts of Euronet and its wholly owned and majority owned subsidiaries and all significant intercompany balances and transactions have been eliminated. Euronet's investments in companies that it does not control, but has the ability to significantly influence, are accounted for under the equity method. Euronet is not involved with any variable interest entities. Results from operations related to entities acquired during the periods covered by the consolidated financial statements are reflected from the effective date of acquisition. The preparation of the consolidated financial statements in conformity with U.S. GAAP requires that management make a number of estimates and assumptions relating to the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities and the reported amounts of revenues and expenses. Significant items subject to such estimates and assumptions include computing income taxes, contingent purchase price consideration, estimating the useful lives and potential impairment of long-lived assets and goodwill, as well as allocating the purchase price to assets acquired and liabilities assumed in acquisitions and revenue recognition. Actual results could differ from those estimates. Seasonality Euronet’s EFT Processing Segment experiences its heaviest demand for dynamic currency conversion services during the third quarter of the fiscal year, coinciding with the tourism season. Additionally, the EFT Processing and epay Segments are impacted by seasonality during the fourth quarter and first quarter of each year due to higher transaction levels during the holiday season and lower levels following the holiday season. Seasonality in the money transfer segment varies by region of the world. In most markets, Euronet usually experiences increased demand for money transfer services from the month of May through the fourth quarter of each year, coinciding with the increase in worker migration patterns and various holidays, and its lowest transaction levels during the first quarter of the year. Settlement Assets and Obligations As of December 31, 2019, we have recast our Consolidated Balance Sheets to include three new balance sheet captions entitled Settlement assets, Settlement obligations, and ATM cash. The historically reported Cash and cash equivalents and Restricted cash are now presented in Cash and cash equivalents, Restricted cash, ATM cash, or part of Settlement assets. ATM cash represents cash included within the ATM network. Settlement assets represents funds received or to be received from agents for unsettled money transfers and due from merchants or unsettled prepaid transactions. Settlement assets consist of cash and cash equivalents, restricted cash, receivables and prepaid expenses and other current assets. Settlement obligations consist of money transfers, payables to agents and content providers. Amounts presented in Cash and cash equivalents as recast represents cash available from operations. Prior year amounts have been recast to conform to current year presentation. 106 (3) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES AND PRACTICES Foreign currencies Assets and liabilities denominated in currencies other than the functional currency of a subsidiary are remeasured at rates of exchange on the balance sheet date. Resulting gains and losses on foreign currency transactions are included in the Consolidated Statements of Income. The financial statements of foreign subsidiaries where the functional currency is not the U.S. dollar are translated to U.S. dollars using (i) exchange rates in effect at period end for assets and liabilities, and (ii) weighted average exchange rates during the period for revenues and expenses. Adjustments resulting from translation of such financial statements are reflected in accumulated other comprehensive income (loss) as a separate component of consolidated equity. Cash equivalents The Company considers all highly liquid investments, with an original maturity of three months or less, and certificates of deposit, which may be withdrawn at any time at the discretion of the Company without penalty, to be cash equivalents. ATM Cash ATM cash represents cash within the ATM network either included within ATMs, within dedicated accounts, or in-transit to ATMs. Settlement Assets and Obligations Settlement assets represent funds received or to be received from agents for unsettled money transfers and from merchants for unsettled prepaid transactions. The Company records corresponding settlement obligations relating to amounts payable. Settlement assets consist of cash and cash equivalents, restricted cash, receivables and prepaid expenses and other current assets. Cash received by Euronet agents and merchants generally become available to the Company within two weeks after initial receipt by the business partner. Receivables, net from business partners represent funds collected by such business partners, but in transit to the Company. Euronet has a large and diverse business partner base, thereby reducing the credit risk of the Company from any one business partner. In addition, the Company performs ongoing credit evaluations of its business partners’ financial condition and credit worthiness. Inventories represent prepaid cards and prepaid pin numbers that are used to settle amounts due to content providers. Settlement obligations consist of money transfers, payables to agents and content providers. Money transfer payables represent amounts to be paid to transferees when they request funds. Most agents typically settle with transferees first then obtain reimbursement from the Company. Money order payables represent amounts not yet presented for payment. Due to the agent funding and settlement process, payables to agents represent amounts due to agents for money transfers that have not been settled with transferees. 107 (in thousands) Settlement assets: Settlement cash and cash equivalents Settlement restricted cash Account receivables Prepaid expenses and other current assets Total settlement assets Settlement obligations: Trade account payables Accrued expenses and other current liabilities Total settlement obligations Property and equipment As of December 31, 2019 As of December 31, 2018 $ $ $ $ 282,188 $ 49,168 574,410 107,301 1,013,067 $ 504,667 $ 508,400 1,013,067 $ 273,948 45,358 491,102 105,052 915,460 456,005 459,455 915,460 Property and equipment are stated at cost, less accumulated depreciation. Property and equipment acquired in acquisitions have been recorded at estimated fair values as of the acquisition date. Depreciation is generally calculated using the straight-line method over the estimated useful lives of the respective assets. Depreciation and amortization rates are generally as follows: ATMs or ATM upgrades Computers and software POS terminals Vehicles and office equipment Leasehold improvements Goodwill and other intangible assets 5 - 7 years 3 - 5 years 3 - 5 years 3 - 10 years Over the lesser of the lease term or estimated useful life The Company accounts for goodwill and other intangible assets in accordance with Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) Topic 350, Intangibles - Goodwill and Other (“ASC 350”). ASC 350 requires that the Company test for impairment on an annual basis and whenever events or circumstances dictate. Goodwill is allocated among and evaluated for impairment at the reporting unit level, which is defined as an operating segment or one level below an operating segment. ASC 350 provides an entity the option to first assess qualitative factors to determine whether the existence of events or circumstances leads to a determination that it is more likely than not (more than 50%) that the estimated fair value of a reporting unit is less than its carrying amount. If an entity elects to perform a qualitative assessment and determines that an impairment is more likely than not, the entity is then required to perform the existing quantitative impairment test (described below), otherwise no further analysis is required. An entity also may elect not to perform the qualitative assessment and, instead, proceed directly to the quantitative impairment test. The Company has a policy for its annual review of goodwill to perform the qualitative assessment for all reporting units not subjected directly to the quantitative impairment test. Under the qualitative assessment, various events and circumstances (or factors) that would affect the estimated fair value of a reporting unit are identified (similar to impairment indicators). These factors are then classified by the type of impact they would have on the estimated fair value using positive, neutral, and adverse categories based on current business conditions. Furthermore, the Company considers the results of the most recent quantitative impairment test completed for a reporting unit and compares, among other factors, the weighted average cost of capital ("WACC") between the current and prior years for each reporting unit. 108 Under the quantitative impairment test, the evaluation of impairment involves comparing the current fair value of each reporting unit to its carrying value, including goodwill. The Company uses weighted results from the income approach or the discounted cash flow model ("DCF model") and guideline public company method ("Market Approach model") to estimate the current fair value of its reporting units when testing for impairment, as management believes forecasted cash flows and EBITDA are the best indicator of such fair value. A number of significant assumptions and estimates are involved in the application of the DCF model to forecast operating cash flows, including sales volumes and gross margins, tax rates, capital spending, discount rates and working capital changes. Most of these assumptions vary significantly among the reporting units. Significant assumptions in the Market Approach model are projected EBITDA, selected market multiple, and the estimated control premium. If the carrying value of goodwill exceeds its fair value, an impairment loss equal to such excess would be recognized. The Company completed its annual goodwill impairment test in the fourth quarter of 2019. It determined, after performing a qualitative review of each reporting unit, that it is more likely than not that the fair value of each of our reporting units exceeds the respective carrying amounts, except for one reporting unit. Accordingly, there was an indication of impairment, and the quantitative goodwill impairment test was performed. The quantitative goodwill impairment test showed that there was no indication for impairment for the affected reporting unit. Other Intangible Assets - In accordance with ASC 350, intangible assets with finite lives are amortized over their estimated useful lives. Unless otherwise noted, amortization is calculated using the straight-line method over the estimated useful lives of the assets as follows: Non-compete agreements Trademarks and trade names Software Customer relationships 2 - 5 years 2 - 20 years 3 - 10 years 6 - 20 years The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. If such events or changes in circumstances are present, a loss is recognized if the carrying value of the asset is in excess of the sum of the undiscounted cash flows expected to result from the use of the asset and its eventual disposition. An impairment loss is measured as the amount by which the carrying amount of the asset exceeds the fair value of the asset. During 2019, the company did not identify an impairment. During 2018, the Company recorded a non-cash impairment charge of $7.0 million related to certain trade names as a result of combining HiFX into xe in order to operate the businesses under one brand name, xe. During 2017, the Company recorded a non-cash impairment charge of $2.3 million related to certain customer relationships as a result of the closure of the Pure Commerce office in South Korea. See Note 8, Goodwill and Acquired Intangible Assets, Net, to the Consolidated Financial Statements for additional information regarding the impairment of goodwill and other intangible assets. Other assets Other assets include investments in unconsolidated affiliates, capitalized software development costs and capitalized payments for new or renewed contracts, contract renewals and customer conversion costs. Euronet capitalizes initial payments for new or renewed contracts to the extent recoverable through future operations, contractual minimums and/or penalties in the case of early termination. The Company's accounting policy is to limit the amount of capitalized costs for a given contract to the lesser of the estimated ongoing net future cash flows related to the contract or the termination fees the Company would receive in the event of early termination of the contract by the customer. ASC Topic 340, Other Assets and Deferred Costs (“ASC 340”) requires the deferral of incremental costs to obtain customer contracts, known as contract assets, which are then amortized to expense as part of selling, general and administrative expense over the respective periods of expected benefit. Deferred contract costs are reported on our balance sheet within current or non- current other assets based on the expected life of the related contract. At December 31, 2019 and 2018, we had $43.7 million, and $32.1 million, respectively, of deferred contract costs related to the fulfillment of future contract obligations. For the years 109 ended December 31, 2019, 2018 and 2017, we had $6.9 million , $6.3 million and $7.2 million of amortization related to these costs, respectively. The Company accounts for investments in affiliates using the equity method of accounting when it has the ability to exercise significant influence over the affiliate, but does not have a controlling interest. Equity losses in affiliates are generally recognized until the Company's investment is zero. As of December 31, 2019 and 2018, the Company had no material investments in unconsolidated affiliates. Convertible notes The Company accounts for its convertible debt instruments that may be settled in cash upon conversion in accordance with ASC Topic 470, Debt (“ASC 470”), which requires the proceeds from the issuance of such convertible debt instruments to be allocated between debt and equity components so that debt is discounted to reflect the Company's nonconvertible debt borrowing rate. Further, the Company applies ASC 470-20-35-13, which requires the debt discount to be amortized over the period the convertible debt is expected to be outstanding as additional non-cash interest expense. Noncontrolling interests The Company accounts for noncontrolling interests in its consolidated financial statements according to ASC Topic 810, Consolidations (“ASC 810”), which requires noncontrolling interests to be reported as a component of equity. Business combinations The Company accounts for business combinations in accordance with ASC Topic 805, Business Combinations (“ASC 805”), which requires most identifiable assets, liabilities, noncontrolling interests and goodwill acquired in a business combination to be recorded at “full fair value” at the acquisition date. Transaction-related costs are expensed in the period incurred. Income taxes Income taxes are accounted for under the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date. In accordance with ASC Topic 740, Income Taxes (“ASC 740”), the Company's policy is to record estimated interest and penalties related to the underpayment of income taxes as income tax expense in the Consolidated Statements of Income. See Note 13, Taxes, to the Consolidated Financial Statements for further discussion regarding these provisions. Presentation of taxes collected and remitted to governmental authorities The Company presents taxes collected and remitted to governmental authorities on a net basis in the accompanying Consolidated Statements of Income. Fair value measurements The Company applies the provisions of ASC Topic 820, Fair Value Measurements and Disclosures (“ASC 820”), regarding fair value measurements for assets and liabilities. ASC 820 defines fair value, establishes a framework for measuring fair value and requires certain disclosures about fair value measurements. The provisions apply whenever other accounting pronouncements require or permit fair value measurements. See Note 17, Financial Instruments and Fair Value Measurements, to the Consolidated Financial Statements for the required fair value disclosures. 110 Accounting for derivative instruments and hedging activities The Company accounts for derivative instruments and hedging activities in accordance with ASC Topic 815, Derivatives and Hedging (“ASC 815”), which requires that all derivative instruments be recognized as either assets or liabilities on the balance sheet at fair value. Primarily in the Money Transfer Segment, the Company enters into foreign currency derivative contracts, mainly forward contracts, to offset foreign currency exposure related to money transfer settlement assets and liabilities in currencies other than the U.S. dollar, derivative contracts written to its customers arising from its cross-currency money transfer services and certain assets and liability positions denominated in currencies other than the U.S. dollar. These contracts are considered derivative instruments under the provisions of ASC 815; however, the Company does not designate such instruments as hedges for accounting purposes. Accordingly, changes in the value of these contracts are recognized immediately as a component of foreign currency exchange gain (loss), net in the Consolidated Statements of Income. Cash flows resulting from derivative instruments are included in operating activities in the Company's Consolidated Statements of Cash Flows. The Company enters into derivative instruments with highly credit-worthy financial institutions and does not use derivative instruments for trading or speculative purposes. See Note 11, Derivative Instruments and Hedging Activities, to the Consolidated Financial Statements for further discussion of derivative instruments. Share-based compensation The Company follows the provisions of ASC Topic 718, Compensation - Stock Compensation (“ASC 718”), for equity classified awards, which requires the determination of the fair value of the share-based compensation at the grant date and subsequent recognition of the related expense over the period in which the share-based compensation is earned (“requisite service period”). The amount of future compensation expense related to awards of nonvested shares or nonvested share units (“restricted stock”) is based on the market price for Euronet Common Stock at the grant date. The grant date is the date at which all key terms and conditions of the grant have been determined and the Company becomes contingently obligated to transfer equity to the employee who renders the requisite service, generally the date at which grants are approved by the Company's Board of Directors or Compensation Committee thereof. Share-based compensation expense for awards with only service conditions is generally recognized as expense on a “straight-line” basis over the requisite service period. For awards that vest based on achieving periodic performance conditions, expense is recognized on a “graded attribution method.” The graded attribution method results in expense recognition on a straight-line basis over the requisite service period for each separately vesting portion of an award. The Company has elected to use the “with and without method” when calculating the income tax benefit associated with its share-based payment arrangements. See Note 15, Stock Plans, for further disclosure. Revenue recognition The Company recognizes revenue when control of the promised goods or services is transferred to our customers, in an amount that reflects the consideration the Company expects to be entitled to in exchange for those goods or services. Sales and usage- based taxes are excluded from revenues. A description of the major components of revenue by business segment is as follows: EFT Processing - Revenues in the EFT Processing Segment are primarily derived from transaction and management fees and foreign currency exchange margin from owned and outsourced ATM, POS and card processing networks and from the sale of EFT software solutions for electronic payment and transaction delivery systems, and fees or margin earned from value added services, including dynamic currency conversion and domestic and international surcharge. Transaction-based fees include charges for cash withdrawals, debit or credit card transactions, balance inquiries, transactions not completed because the relevant card issuer does not give authorization and prepaid mobile airtime recharges. Outsourcing services are generally billed on the basis of a fixed monthly fee per ATM, plus a transaction-based fee. Transaction-based fees are recognized at the time the transactions are processed and outsourcing management fees are recognized ratably over the contract period. These fees can be variable based on transaction volume tiered discounts; however, as all tiered discounts are calculated monthly, the actual discount is recorded on a monthly basis. 111 Certain of the Company's non-cancelable customer contracts provide for the receipt of up-front fees from the customer and/or decreasing or increasing fee schedules over the agreement term for substantially the same level of services to be provided by the Company. The Company recognizes revenue under these contracts based on proportional performance of services over the term of the contract. This generally results in “straight-line” (i.e., consistent value per period) revenue recognition of the contracts' total cash flows, including any up-front payment received from the customer. epay - Revenue generated in the epay Segment is primarily derived from commissions or processing fees associated with distribution and/or processing of prepaid mobile airtime and digital media products. These fees and commissions are received from mobile operators, content vendors or distributors or from retailers. In accordance with ASC 606, commissions are recognized as revenue during the period in which the Company provides the service. The portion of the commission that is paid to retailers is generally recorded as a direct operating cost. However, in circumstances where the Company is not the principle obligor in the distribution of the electronic payment products, those commissions are recorded as a reduction of revenue. In selling certain products, the Company is the principle obligor in the arrangements; accordingly, the gross sales value of the products are recorded as revenue and the purchase cost as direct operating cost. Transactions are processed through a network of POS terminals and direct connections to the electronic payment systems of retailers. Transaction processing fees are recognized at the time the transactions are processed. Money Transfer - In accordance with ASC 606, revenues for money transfer and other services represent a transaction fee in addition to a margin earned from purchasing currency at wholesale exchange rates and selling the currency to customers at retail exchange rates. Revenues and the associated direct operating cost are recognized at the time the transaction is processed. The Company has origination and distribution agents in place, which each earn a fee for the respective service. These fees are reflected as direct operating costs. Revenues In May 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update (“ASU”) 2014-09, “Revenue from Contracts with Customers (Topic 606)” (“Topic 606”), and subsequently modified the standard with several ASUs. The Company adopted the standard on January 1, 2018 using the modified retrospective method applied to those contracts which were not completed as of January 1, 2018. Results for reporting periods beginning after January 1, 2018 are presented under Topic 606, while prior period amounts are not adjusted and continue to be reported in accordance with historic accounting under Topic 605. The Company completed its review of customer contracts relative to the requirements of Topic 606 and concluded that revenues from certain customer contracts in the epay Segment should be recorded differently under the principal versus agent guidance of Topic 606. With respect to those contracts, the Company concluded that it earns a commission from content providers for distributing and processing their prepaid mobile airtime and other electronic payment products, but it is not the principal for the products themselves. As a result, the impact of the change in accounting principle was a reduction of $88.5 million in both revenues and direct operating expenses for the year ended December 31, 2018, with no impact on reported net income. Deferred Revenues - The Company records deferred revenues when cash payments are received or due in advance of its performance. The decrease in the deferred revenue balance for the year ended December 31, 2019 is primarily driven by $41.4 million of revenues recognized that were included in the deferred revenue balance as of December 31, 2018, largely offset by $40.7 million of cash payments received in the current year for which the Company has not yet satisfied the performance obligations. Disaggregation of Revenues - The following table presents the Company's revenues disaggregated by segment and region. The Company believes disaggregation by segment and region best depicts how the nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factors. The disaggregation of revenues by segment and region is based on management's assessment of segment performance together with allocation of financial resources, both capital and operating support costs, on a segment and regional level. Both segments and regions benefit from synergies achieved through concentration of operations and are influenced by macro-economic, regulatory and political factors in the respective segment 112 and region. The Company recognizes foreign exchange revenues from derivative instruments in its xe operations in accordance with ASC Topic 815 and not ASC Topic 606. These revenues are not significant to the Company's consolidated revenues and are included in the following tables. For the Year Ended December 31, 2019 (in thousands) Europe North America Asia Pacific Other Eliminations Total (in thousands) Europe North America Asia Pacific Other Eliminations Total $ EFT Processing 724,163 $ 35,461 129,060 28 — $ 888,712 $ Total epay 524,907 $ 151,016 76,491 16,915 — Money Transfer 373,302 $ 1,622,372 759,493 573,016 330,485 124,934 41,917 24,974 — (4,158 ) 769,329 $ 1,096,226 $ 2,750,109 For the Year Ended December 31, 2018 EFT Processing $ $ 608,993 $ 32,306 112,294 58 — 753,651 $ Total epay 491,282 $ 165,930 71,242 15,330 — Money Transfer 328,592 $ 1,428,867 767,241 569,005 310,593 127,057 18,308 33,696 — (3,768 ) 743,784 $ 1,042,962 $ 2,536,629 (1) As noted above, prior period amounts have not been adjusted under the modified retrospective method. (in thousands) Europe North America Asia Pacific Other Eliminations Total For the Year Ended December 31, 2017 $ EFT Processing 501,161 $ 31,469 101,787 142 — epay 561,232 $ 63,148 91,516 18,102 — $ 634,559 $ 733,998 $ Total Money Transfer 262,280 $ 1,324,673 608,485 513,868 294,308 101,005 27,949 9,705 — (2,993 ) 886,858 $ 2,252,422 (1) As noted above, prior period amounts have not been adjusted under the modified retrospective method. Recently issued accounting pronouncements The Company adopted Accounting Standards Update (ASU) 2016-02, Leases (Topic 842), as amended, as of January 1, 2019, using the modified retrospective approach and comparative periods were not restated. The new standard provides a number of optional practical expedients in transition. The Company elected the “package of practical expedients” which permits the Company not to reassess under the new standard the Company’s prior conclusions about lease identification, lease classification and initial direct costs. The Company also elected to combine lease and non-lease components and to include short term leases with an initial term of 12 months or less on the Consolidated Balance Sheets. In addition, the Company elected the hindsight practical expedient to determine the lease term for existing leases. The election of the hindsight practical expedient resulted in, for substantially all leases in effect on January 1, 2019, the lease term for implementation of this pronouncement, as the period from January 1, 2019 through the lease’s contractual termination date, rather than the actual lease life as set out in the lease agreement. Lease lives for lease agreements committed to on January 1, 2019 and, thereafter, are included based on the lease’s commencement date and termination date. In the application of hindsight, the Company evaluated the performance of all the leases and the associated markets in relation to the Company’s operations, which resulted in the determination that the exercise of renewal options would not be reasonably certain in determining the expected lease term. 113 Adoption of the new standard resulted in the recognition of additional operating right of use lease assets and lease liabilities of approximately $269.9 million, as of January 1, 2019. In June 2016, the Financial Accounting Standards Board ("FASB") issued ASU 2016-13,Financial Instruments - Credit Losses (Topic 326), which requires entities to measure all expected credit losses for financial assets held at the reporting date based on historical experience, current conditions, and reasonable and supportable forecasts. This replaces the existing incurred loss model and is applicable to the measurement of credit losses on financial assets measured at amortized cost. This guidance is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2019. The adoption of this standard did not have a significant impact on the Company's consolidated financial statements and related disclosures. (4) STOCKHOLDER’S EQUITY Earnings Per Share Basic earnings per share has been computed by dividing earnings available to common stockholders by the weighted average number of common shares outstanding during the respective period. Diluted earnings per share has been computed by dividing earnings available to common stockholders by the weighted average shares outstanding during the respective period, after adjusting for the potential dilution of options to purchase the Company's Common Stock, assumed vesting of restricted stock and the assumed conversion of the Company's convertible debt. The following table provides the computation of diluted weighted average number of common shares outstanding: Year Ended December 31, 2019 2018 2017 Computation of diluted weighted average shares outstanding: Basic weighted average shares outstanding Incremental shares from assumed exercise of stock options and vesting of restricted stock 53,449,834 51,487,557 52,523,272 1,464,053 1,499,713 1,793,375 Incremental shares from assumed conversion of convertible debentures — 1,640,477 799,680 Diluted weighted average shares outstanding 54,913,887 54,627,747 55,116,327 The table includes all stock options and restricted stock that are dilutive to the Company's weighted average common shares outstanding during the period. The calculation of diluted earnings per share excludes stock options or shares of restricted stock that are anti-dilutive to the Company's weighted average common shares outstanding for the years ended December 31, 2019, 2018 and 2017 of approximately 380,000, 458,000 and 798,000, respectively. The Company issued new Convertible Senior Notes ("Convertible Notes") due March 2049 on March 18, 2019 and retired the existing convertible notes ("Retired Convertible Notes") that would have matured in 2044 on May 28, 2019. The Company's Convertible Notes currently have, and the Retired Convertible Notes had, a settlement feature requiring the Company upon conversion to settle the principal amount of the debt and any conversion value in excess of the principal value ("conversion premium"), for cash or shares of the Company's common stock or a combination thereof, at the Company's option. The Company has stated its intent to settle any conversion of these notes by paying cash for the principal value and issuing common stock for any conversion premium. Accordingly, the Convertible Notes and the Retired Convertible Notes were included in the calculation of diluted earnings per share if their inclusion was dilutive. The dilutive effect increases the more the market price exceeds the conversion price. The Retired Convertible Notes had a dilutive effect for the years ended December 31, 2018 and 2017 as the $102.38 and $84.27 market price per share of Common Stock as of December 31, 2018 and 2017 exceeded the $72.18 conversion price per share. The Convertible Notes would only have a dilutive effect if the market price per share of common stock exceeds the conversion price of $188.73 per share. Therefore, according to ASC Topic 260, Earnings per Share (“ASC 260”), there was no dilutive effect of the assumed conversion of the debentures as of December 31, 2019, whereas the 114 dilutive effect was 1,640,477 and 799,680 shares for the years ended December 31, 2018 and 2017, respectively. See Note 10, Debt Obligations, to the Consolidated Financial Statements for more information about the convertible notes. Share repurchases The Company's Board of Directors has authorized a stock repurchase program ("Repurchase Program"), allowing Euronet to repurchase up to $375 million in value or 10.0 million shares of stock through March 31, 2020. On March 11, 2019, in connection with the issuance of the Convertible Notes, the Board of Directors authorized an additional repurchase program of $120 million in value of the Company's common stock through March 11, 2021. On February 26, 2020, the Company put a repurchase program in place to repurchase up to $250 million in value, but not more than five million shares of common stock through February 28, 2022. Repurchases under either program may take place in the open market or in privately negotiated transactions, including derivative transactions, and may be made under a Rule 10b5-1 plan. For the year ended December 31, 2019, the Company repurchased $70.9 million in value of Euronet Common Stock under the Repurchase Program. For the year ended December 31, 2018, the company repurchased $175 million in value of Euronet common stock under the Repurchase Program. No repurchases were made during 2017. Preferred Stock The Company has the authority to issue up to 10 million shares of preferred stock, of which no shares are currently issued or outstanding. Accumulated other comprehensive loss As of December 31, 2019 and 2018, accumulated other comprehensive loss consists entirely of foreign currency translation adjustments. The Company recorded a foreign currency translation loss of $13.9 million, a loss of $56.7 million and a gain of $116.4 million for the years ended December 31, 2019, 2018, and 2017, respectively. There were no reclassifications of foreign currency translation into the Consolidated Statements of Income for the years ended December 31, 2019, 2018, and 2017. Dividends No dividends were paid on any class of the Company's stock during 2019, 2018, and 2017. (5) ACQUISITIONS In accordance with ASC 805, the Company allocates the purchase price of its acquisitions to the tangible assets, liabilities and intangible assets acquired based on fair values. Any excess purchase price over those fair values is recorded as goodwill. The fair value assigned to intangible assets acquired is supported by valuations using estimates and assumptions provided by management. For certain large acquisitions, management engages an appraiser to assist in the valuation process. 2019 Acquisitions On November 30, 2019, the Company completed the acquisition of a North American based ATM operator with approximately 1,800 ATMs. The purchase price was $92.5 million in cash. Approximately $10.1 million of the cash consideration was placed in escrow accounts to satisfy indemnification and working capital obligations of the seller, pursuant to the terms of the purchase agreement. The purchase price was preliminarily allocated to the assets acquired and liabilities assumed, including identifiable intangible assets, based on their respective fair values at the date of acquisition. The acquisition has been accounted for as business combinations in accordance with U.S. GAAP and the results of operations have been included from the date of acquisition in the EFT Processing Segment. The historical revenue and earnings were not significant for the purpose of presenting pro forma information for the current or prior-year periods. 115 The following table summarizes the preliminary fair values of the assets acquired and liabilities assumed as of the acquisition date. (in thousands) Cash and cash equivalents Trade accounts receivable Other current assets Property and equipment Intangible assets Total assets acquired Trade accounts payable Accrued expenses and other current liabilities Total liabilities assumed Goodwill Net assets acquired $ As of November 30, 2019 5,325 2,167 798 16,542 39,000 63,832 $ $ $ $ (6,790 ) (80 ) (6,870 ) 35,540 92,502 The Company acquired customer relationship intangible assets with a preliminary fair value of $39.0 million, which are being amortized on a straight-line basis over 20 years. Goodwill, with a preliminary value of $35.5 million, arising from the acquisition was included in the EFT Processing Segment and was attributable to expected growth opportunities in the United States. Goodwill and intangible assets associated with this acquisition are deductible for tax purposes. Other The Company completed three acquisitions for immaterial amounts. 2018 Acquisitions The Company completed the acquisitions of two small European businesses for an immaterial amount of cash consideration, completing one acquisition in the first quarter of 2018 and completing the other acquisition in the second quarter of 2018. The acquisitions have been accounted for as business combinations in accordance with U.S. GAAP and the results of operations have been included from the respective dates of acquisition in the EFT Processing Segment. 116 (6) RESTRICTED CASH The restricted cash balances as of December 31, 2019 and 2018 were as follows: (in thousands) Cash held in trust and/or cash held on behalf of others Restricted cash Cash held in trust and/or cash held on behalf of others Collateral on bank credit arrangements and other Restricted cash included within settlement assets Total Restricted Cash As of December 31, 2019 34,301 $ 34,301 $ 2018 31,237 31,237 44,366 $ 4,802 49,168 $ 35,926 9,432 45,358 83,469 $ 76,595 $ $ $ $ $ Cash held in trust and/or cash held on behalf of others is in connection with the administration of the customer collection and vendor remittance activities by certain subsidiaries within the Company's epay and EFT Processing Segments. Amounts collected on behalf of certain mobile phone operators and/or merchants are deposited into a restricted cash account. The bank credit arrangements primarily represent cash collateral on deposit with commercial banks to cover guarantees. (7) PROPERTY AND EQUIPMENT, NET The components of property and equipment, net of accumulated depreciation and amortization as of December 31, 2019 and 2018 are as follows: (in thousands) ATMs POS terminals Vehicles and office equipment Computers and software Land and buildings Less accumulated depreciation Total As of December 31, 2019 474,611 $ 38,235 64,970 191,172 1,235 770,223 (410,243 ) 359,980 $ 2018 378,009 36,521 66,117 183,150 1,252 665,049 (373,180 ) 291,869 $ $ Depreciation and amortization expense related to property and equipment, including property and equipment recorded under finance leases, for the years ended December 31, 2019, 2018 and 2017 was $83.5 million, $75.1 million and $63.4 million, respectively. 117 (8) GOODWILL AND ACQUIRED INTANGIBLE ASSETS, NET Goodwill represents the excess of the purchase price of the acquired business over the estimated fair value of the underlying net tangible and intangible assets acquired. The following table summarizes intangible assets as of December 31, 2019 and 2018: As of December 31, 2019 As of December 31, 2018 (in thousands) Customer relationships Trademarks and trade names Software Non-compete agreements Total $ Gross Carrying Amount 240,027 $ 45,347 59,244 2,082 Accumulated Amortization Gross Carrying Amount 199,581 $ 45,233 58,515 2,076 Accumulated Amortization (133,863 ) (25,837 ) (29,420 ) (1,800 ) (139,319 ) $ (28,123 ) (35,362 ) (2,049 ) $ 346,700 $ (204,853 ) $ 305,405 $ (190,920 ) The following table summarizes the goodwill and amortizable intangible assets activity for the years ended December 31, 2019 and 2018: (in thousands) Balance as of January 1, 2018 Increases (decreases): Acquisitions Impairment Amortization Other (primarily changes in foreign currency exchange rates) Balance as of December 31, 2018 Increases (decreases): Acquisitions Impairment Amortization Other (primarily changes in foreign currency exchange rates) Balance as of December 31, 2019 Acquired Intangible Assets 150,543 $ $ Goodwill 717,386 $ 20,742 — — (33,931 ) 704,197 — (7,049 ) (22,562 ) (6,447 ) 114,485 46,246 — (20,374 ) 1,490 141,847 $ 35,305 — — 4,321 743,823 $ $ Total Intangible Assets 867,929 20,742 (7,049 ) (22,562 ) (40,378 ) 818,682 81,551 — (20,374 ) 5,811 885,670 The Company performs its annual goodwill impairment test during the fourth quarter of each year. The annual goodwill impairment test completed during the fourth quarter of 2019 resulted in no impairment charges. During the fourth quarter of 2018, the Company recorded a $7.0 million non-cash impairment charge for acquired intangible assets, specifically the HiFX trade name, related to rebranding the HiFX business to xe. Of the total goodwill balance of $743.8 million as of December 31, 2019, $474.7 million relates to the Money Transfer Segment, $128.9 million relates to the epay Segment and the remaining $140.2 million relates to the EFT Processing Segment. Amortization expense for intangible assets with finite lives was $20.4 million, $22.6 million and $24.5 million for the years ended December 31, 2019, 2018 and 2017, respectively. Estimated annual amortization expense, before income taxes, on intangible assets with finite lives as of December 31, 2019, is expected to total $23.1 million for 2020, $22.2 million for 2021, $21.1 million for 2022, $16.3 million for 2023 and $9.8 million for 2024. 118 (9) ACCRUED EXPENSES AND OTHER CURRENT LIABILITIES The balances as of December 31, 2019 and 2018 were as follows: (in thousands) Accrued expenses Derivative liabilities Current portion of finance lease obligations Deferred income taxes Total (10) DEBT OBLIGATIONS Debt obligations consist of the following as of December 31, 2019 and 2018: (in thousands) Credit Facility: Revolving credit agreements Convertible Debt: 0.75% convertible notes, unsecured, due 2049 1.50% convertible notes, unsecured, due 2044 1.375% Senior Notes, due 2026 Other obligations Total debt obligations Unamortized debt issuance costs Carrying value of debt $ As of December 31, 2019 246,699 $ 41,935 5,919 4 2018 210,997 36,102 5,458 — $ 294,557 $ 252,557 As of December 31, 2019 2018 $ — $ 215,725 436,965 — — 379,859 673,440 6,215 — 38,513 $ 1,116,620 $ 634,097 (19,592 ) (6,298 ) $ 1,097,028 $ 627,799 Short-term debt obligations and current maturities of long-term debt obligations (6,089 ) (38,017 ) Long-term debt obligations $ 1,090,939 $ 589,782 As of December 31, 2019, aggregate annual maturities of long-term debt are $6.1 million in 2020, $0.1 million due in 2021, no maturities between 2022 and 2024, and $1.2 billion thereafter. This maturity schedule reflects the revolving credit facility maturing in 2023 the Convertible Notes maturing in 2025, coinciding with the terms of the initial put option by holders of the Convertible Notes. It also reflects the maturing of the 1.375% Senior Note of €600 million ($673.4 million) due in 2026. Credit Facility In the early fourth quarter of 2018, the Company early retired the senior secured revolving bank credit facility (the "Credit Facility") with a syndicate of financial institutions. The Credit Facility was subsequently replaced by a new unsecured credit agreement for $1.0 billion that expires on October 17, 2023. Fees and interest on borrowings are based upon the Company's corporate credit rating and are based, in the case of letter of credit fees, on a margin , and in the case of interest, on a margin over London Inter-Bank Offered Rate (“LIBOR”) or a margin over the base rate, as selected by the Company, with the applicable margin ranging from 1.125% to 2.0% (or 0.175% to 1.0% for base rate loans). The unsecured credit agreement allows for borrowings in Australian Dollars, British Pounds Sterling, Canadian Dollars, Czech Koruna, Danish Krone, Euros, Hungarian Forints, Japanese Yen, New Zealand Dollars, Norwegian Krone, Polish Zlotys, Swedish Krona, Swiss Francs, and 119 U.S. Dollars. The revolving credit facility contains a $200 million sublimit for the issuance of letters of credit, a $50 million sublimit for U.S. Dollar swingline loans, and a $90 million sublimit for certain foreign currencies swingline loans. The retired Credit Facility provided an aggregate amount of $675 million, consisting of a $590 million five-year revolving credit facility, a $10 million five-year India revolving credit facility and a $75 million five-year term loan. Fees and interest on borrowings varied based upon the Company's consolidated total leverage ratio (as defined in the amended and restated credit agreement) and were based, in the case of letter of credit fees, on a margin, and in the case of interest, on a margin over LIBOR or a margin over the base rate, as selected by the Company, with the applicable margin ranging from 1.375% to 2.375% (or 0.375% to 1.375% for base rate loans). The base rate is the highest of (i) the Bank of America prime rate, (ii) the Federal Funds rate plus 0.50% or (iii) the Fixed LIBOR rate plus 1.00%. The term loan was subject to scheduled quarterly amortization payments, as set forth in the amended and restated credit agreement. As of December 31, 2019 and 2018, the Company had stand-by letters of credit/bank guarantees outstanding against the revolving credit facilities of $53.0 million and $47.1 million, respectively. Stand-by letters of credit/bank guarantees reduce the Company's borrowing capacity under the revolving credit facility and are generally used to secure trade credit and performance obligations. As of December 31, 2019 and 2018, the stand-by letters of credit interest charges were each 1.1% per annum, respectively. The unsecured credit agreement contains customary affirmative and negative covenants, events of default and financial covenants, including: (i) as of the end of each fiscal quarter ended on March 31, September 30 and December 31, a Consolidated Total Leverage Ratio not to be greater than 3.5 to1.0; (ii) as of the end of each fiscal quarter ended on June 30, a Consolidated Total Leverage Ratio not to be greater than 4.0 to1.0; provided that, not more than two times prior to the expiration date, that a Material Acquisition has been consummated, for any period of four consecutive fiscal quarters following such Material Acquisition, the Consolidated Total Leverage Ratio will be not greater than 4.0 to1.0 for fiscal quarters ended on March 31, September 30 and December 31 and not greater than 4.5 to1.0 for fiscal quarters ended on June 30; provided, further, that following such four consecutive fiscal quarters for which the maximum Consolidated Total Leverage Ratio is increased, the maximum Consolidated Total Leverage Ratio shall revert to the levels set forth in clauses (i) and (ii) above for not fewer than two fiscal quarters before a subsequent Increase Notice is delivered to the syndicate of financial institutions; and (iii) a Consolidated Interest Coverage Ratio not less than 4.0 to 1.0. Subject to meeting certain leverage ratio and liquidity requirements as contained in the unsecured credit agreement, the Company is permitted to pay dividends, repurchase common stock and repurchase subordinated debt. The Company was in compliance with all debt covenants, as of December 31, 2019. The Company and certain subsidiaries have guaranteed the repayment of obligations under the credit agreement. Uncommitted Line of Credit During 2019, the Company entered into an Uncommitted Loan Agreement with Bank of America which may provide Euronet up to $100.0 million under an uncommitted line of credit. Interest on borrowings is equal to LIBOR plus 0.65% and the agreement expires September 4, 2020. As of December 31, 2019, no amounts were outstanding under the line of credit. Convertible Debt On March 18, 2019, the Company completed the sale of $525.0 million of Convertible Senior Notes ("Convertible Notes"). The Convertible Notes mature in March 2049 unless redeemed or converted prior to such date, and are convertible into shares of Euronet Common Stock at a conversion price of approximately $188.73 per share if certain conditions are met (relating to the closing price of Euronet Common Stock exceeding certain thresholds for specified periods). Holders of the Convertible Notes have the option to require the Company to purchase their notes on each of March 15, 2025, March 15, 2029, March 15, 2034, March 15, 2039 and March 15, 2044 at a repurchase price equal to 100% of the principal amount of the Convertible Notes to be repurchased, plus accrued and unpaid interest to, but excluding, the relevant repurchase date. In connection with the issuance of the Convertible Notes, the Company recorded $12.8 million in debt issuance costs, which are being amortized through March 1, 2025. The Company may not redeem the Notes prior to September 20, 2022. The Company may redeem for cash all or any portion of the Convertible Notes, at its option, (i) on or after September 20, 2022 if the closing sale price of the Company's Common Stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) 120 during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including, the trading day immediately preceding the date on which the Company provides notice of redemption and (ii) on or after March 20, 2025 and prior to the maturity date, regardless of the foregoing sale price condition, in each case at a redemption price equal to 100% of the principal amount of the Convertible Notes to be redeemed, plus accrued and unpaid interest to, but excluding, the redemption date. No sinking fund is provided for the Convertible Notes. In addition, if a fundamental change, as defined in the Indenture, occurs prior to the maturity date, holders may require the Company to repurchase for cash all or part of their Convertible Notes at a repurchase price equal to 100% of the principal amount of the Convertible Notes to be repurchased, plus accrued and unpaid interest to, but excluding, the fundamental change repurchase date. As of December 31, 2019, the conversion threshold was not met and the Convertible Notes were not convertible during the first quarter of 2020. In accordance with ASC 470-20-30-27, proceeds from the issuance of convertible debt is allocated between debt and equity components so that debt is discounted to reflect the Company's nonconvertible debt borrowing rate. ASC 470-20-35-13 requires the debt discount to be amortized over the period the convertible debt is expected to be outstanding as additional non-cash interest expense. The allocation resulted in an increase to additional paid-in capital of $99.7 million for the Convertible Notes. The Company used $94.2 million of the net proceeds from the issuance of the new debt to repurchase $49 million aggregate principal amount of the Company's 1.5% Convertible Senior Notes due 2044 (the "Retired Convertible Notes") from a limited number of holders in privately negotiated transactions. On March 18, 2019, the Company provided a notice of redemption to the trustee of the indenture governing the Retired Convertible Notes (the "Existing Indenture"), pursuant to which the Company would redeem all of the remaining principal amount outstanding of the Retired Convertible Notes on May 28, 2019 (the "Redemption Date") for cash at a redemption price equal to 100% of the principal amount of the Retired Convertible Notes redeemed plus accrued and unpaid interest, if any, to, but excluding, the Redemption Date. The issuance of the Convertible Notes and the conversion of the Retired Convertible Notes, resulted in a $25.6 million recognition and a $34.2 million reversal of deferred tax liabilities within the additional paid- in capital as of December 31, 2019, respectively. Prior to the Redemption Date, approximately $352.4 million principal amount of the Retired Convertible Notes were submitted for conversion. The Company elected to settle the conversion of such Retired Convertible Notes through a combination of cash and stock. The Company paid cash equal to $1,000 for each $1,000 principal amount of Retired Convertible Notes submitted for conversion and satisfied the remainder of the conversion obligation by issuing shares of the Company's Common Stock valued at $147.24 per share. As a result, the Company paid cash of $352.4 million and issued approximately 2.5 million shares of its Common Stock. In accordance with ASC 470, the Company recognized a loss of $9.8 million on the conversion and redemption for the year ended December 31, 2019, representing the difference between the fair value of the Retired Convertible Notes converted and the carrying value of the bonds at the time of conversion. The Company is using the remainder of the net proceeds from the issuance of the Convertible Notes to finance the further growth of the business. Contractual interest expense for the Retired Convertible Notes was $1.5 million and $6.0 million for the year ended December 31, 2019 and 2018, respectively. Accretion expense was $4.6 million for the year ended December 31, 2019 and $11.5 million for the year ended December 31, 2018. Contractual interest expense for the Convertible Notes was $3.1 million for the year ended December 31, 2019. Accretion expense was $11.6 million for the year ended December 31, 2019. The effective interest rate was 4.4% for the year ended December 31, 2019. As of December 31, 2019, the unamortized discount was $88.0 million and will be amortized through March 2025. 1.375% Senior Notes due 2026 On May 22, 2019, the Company completed the sale of €600 million ($669.9 million) aggregate principal amount of Senior Notes that expire on May 2026 (the “Senior Notes”). The Senior Notes accrue interest at a rate of 1.375% per year, payable annually in arrears commencing May 22, 2020, until maturity or earlier redemption. As of December 31, 2019, the Company 121 has outstanding €600 million ($673.4 million) principal amount of the Senior Notes. In addition, the Company may redeem some or all of these notes on or after February 22, 2026 at their principal amount plus any accrued and unpaid interest. Other obligations Certain of the Company's subsidiaries have available lines of credit and overdraft credit facilities that generally provide for short-term borrowings that are used from time to time for working capital purposes. As of December 31, 2019 and 2018, borrowings under these arrangements were $6.2 million and $38.5 million, respectively. As of December 31, 2019, there was $6.2 million due in 2020 under these other obligation arrangements. (11) DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES The Company is exposed to foreign currency exchange risk resulting from (i) the collection of funds or the settlement of money transfer transactions in currencies other than the U.S. dollar, (ii) derivative contracts written to its customers in connection with providing cross-currency money transfer services and (iii) certain foreign currency denominated other asset and liability positions. The Company enters into foreign currency derivative contracts, primarily foreign currency forwards and cross- currency swaps, to minimize its exposure related to fluctuations in foreign currency exchange rates. As a matter of Company policy, the derivative instruments used in these activities are economic hedges and are not designated as hedges under ASC 815, primarily due to either the relatively short duration of the contract term or the effects of fluctuations in currency exchange rates are reflected concurrently in earnings for both the derivative instrument and the transaction and have an offsetting effect. Foreign currency exchange contracts - Ria Operations and Corporate In the United States, the Company uses short-duration foreign currency forward contracts, generally with maturities up to 14 days, to offset the fluctuation in foreign currency exchange rates on the collection of money transfer funds between initiation of a transaction and its settlement. Due to the short duration of these contracts and the Company’s credit profile, the Company is generally not required to post collateral with respect to these foreign currency forward contracts. Most derivative contracts executed with counterparties in the U.S. are governed by an International Swaps and Derivatives Association agreement that includes standard netting arrangements; therefore, asset and liability positions from forward contracts and all other foreign exchange transactions with the same counterparty are net settled upon maturity. As of December 31, 2019 and 2018, the Company had foreign currency forward contracts outstanding in the U.S. with a notional value of $159.0 million and $251.1 million, respectively. The foreign currency forward contracts consist primarily in Australian dollars, Canadian dollars, British pounds, euros and Mexican pesos. In addition, the Company uses forward contracts, typically with maturities from a few days to less than one year, to offset foreign exchange rate fluctuations on certain short-term borrowings that are payable in currencies other than the U.S dollar. As of December 31, 2019 and 2018, the Company had foreign currency forward contracts outstanding with a notional value of $43 million and $64.3 million, respectively, primarily in euros. Foreign currency exchange contracts - xe Operations xe, writes derivative instruments, primarily foreign currency forward contracts and cross-currency swaps, mostly with counterparties comprised of individuals and small-to-medium size businesses and derives a currency margin from this activity as part of its operations. xe aggregates its foreign currency exposures arising from customer contracts and hedges the resulting net currency risks by entering into offsetting contracts with established financial institution counterparties. Foreign exchange revenues from xe's total portfolio of positions were $18.9 million, $69.2 million and $72.5 million for the years ended December 31, 2019, 2018 and 2017, respectively. All of the derivative contracts used in the Company' s xe operations are economic hedges and are not designated as hedges under ASC 815. The duration of these derivative contracts is generally less than one year. The fair value of xe's total portfolio of positions can change significantly from period to period based on, among other factors, market movements and changes in customer contract positions. xe manages counterparty credit risk (the risk that counterparties will default and not make payments according to the terms of the agreements) on an individual counterparty basis. It mitigates this risk by entering into contracts with collateral posting requirements and/or by performing financial assessments prior to 122 contract execution, conducting periodic evaluations of counterparty performance and maintaining a diverse portfolio of qualified counterparties. xe does not expect any significant losses from counterparty defaults. The aggregate equivalent U.S. dollar notional amounts of foreign currency derivative customer contracts held by the Company in its xe operations as of December 31, 2019 and 2018, was approximately $1.2 billion and $1.8 billion, respectively. The significant majority of customer contracts are written in major currencies such as the euro, U.S. dollar, British pound, Australian dollar and New Zealand dollar. Balance Sheet Presentation The following table summarizes the fair value of the derivative instruments as recorded in the Consolidated Balance Sheets as of the dates below: (in thousands) Balance Sheet Location December 31, 2019 December 31, 2018 Balance Sheet Location December 31, 2019 December 31, 2018 Asset Derivatives Liability Derivatives Fair Value Fair Value Derivatives not designated as hedging instruments Foreign currency exchange contracts Other current assets $ 54,765 $ 44,637 Other current liabilities $ (41,935 ) $ (36,102 ) The following tables summarize the gross and net fair value of derivative assets and liabilities as of December 31, 2019 and 2018 (in thousands): Offsetting of Derivative Assets As of December 31, 2019 Derivatives subject to a master netting arrangement or similar agreement As of December 31, 2018 Derivatives subject to a master netting arrangement or similar agreement Gross Amounts Not Offset in the Consolidated Balance Sheet Gross Amounts of Recognized Assets Gross Amounts Offset in the Consolidated Balance Sheet Net Amounts Presented in the Consolidated Balance Sheet Financial Instruments Cash Collateral Received Net Amounts $ 54,765 $ — $ 54,765 $ (34,935 ) $ (7,362 ) $ 12,468 $ 44,637 $ — $ 44,637 $ (25,187 ) $ (9,918 ) $ 9,532 123 Offsetting of Derivative Liabilities As of December 31, 2019 Derivatives subject to a master netting arrangement or similar agreement As of December 31, 2018 Derivatives subject to a master netting arrangement or similar agreement Income Statement Presentation Gross Amounts Not Offset in the Consolidated Balance Sheet Gross Amounts of Recognized Liabilities Gross Amounts Offset in the Consolidated Balance Sheet Net Amounts Presented in the Consolidated Balance Sheet Financial Instruments Cash Collateral Paid Net Amounts $ (41,935 ) $ — $ (41,935 ) $ 34,935 $ 827 $ (6,173 ) $ (36,102 ) $ — $ (36,102 ) $ 25,187 $ 2,048 $ (8,867 ) The following tables summarize the location and amount of gains on derivatives in the Consolidated Statements of Income for the years ended December 31, 2019, 2018 and 2017: (in thousands) Location of Gain (Loss) Recognized in Income on Derivative Contracts Amount of Gain Recognized in Income on Derivative Contracts (a) Year Ended December 31, 2019 2018 2017 Foreign currency exchange contracts - Ria Operations Foreign currency exchange gain, net $ 62 $ 173 $ 175 (a) The Company enters into derivative contracts such as foreign currency exchange forwards and cross-currency swaps as part of its xe operations. These derivative contracts are excluded from this table as they are part of the broader disclosure of foreign currency exchange revenues for this business discussed above. See Note 17, Financial Instruments and Fair Value Measurements, for the determination of the fair values of derivatives. (12) LEASES The Company enters into operating leases for ATM sites, office spaces, retail stores and equipment. The Company's finance leases are immaterial. Right of use assets and lease liabilities are recognized at the lease commencement date based on the present value of the lease payments over the lease terms. The present value of lease payments is determined using the incremental borrowing rate based on information available at the lease commencement date. All leases with fixed payments, including leases with an initial term of 12 months or less are recorded on the balance sheet. The Company recognizes lease expense for these leases on a straight-line basis over the lease term. Most leases include an option to renew, with renewal terms that can extend the lease terms. The exercise of lease renewal options is at the Company’s sole discretion. The depreciable life of assets and leasehold improvements are limited by the expected lease terms. The Company also has a unilateral termination right for most of the ATM site leases. Since the Company is not reasonably certain to exercise the renewal or termination options, the options are not considered in determining the lease terms, and associated payment impacts are excluded from lease payments. 124 Certain of the Company's lease agreements include variable rental payments based on revenues generated from the use of the leased location and certain leases include rental payments adjusted periodically for inflation. Variable lease payments are recognized when the event, activity or circumstance in the lease agreement on which those payments are assessed occurs and are excluded from the right of use assets and lease liabilities balances. The lease agreements do not contain any material residual value guarantees or material restrictive covenants. Future minimum lease payments Future minimum lease payments under the operating leases as of December 31, 2019 are: Maturity of Lease Liabilities (in thousands) 2020 2021 2022 2023 2024 Thereafter Total lease payments Less: imputed interest Present value of lease liabilities As of December 31, 2019 Operating Leases $ $ $ 125,231 90,330 64,279 44,113 25,467 43,105 392,525 (23,195 ) 369,330 Future minimum lease payments under the non-cancelable operating leases (with initial lease terms in excess of one year) as of December 31, 2018 were: (in thousands) Year ending December 31, 2019 2020 2021 2022 2023 Thereafter Total minimum lease payments Lease expense recognized in the Consolidated Statements of Income is summarized as follows: Lease Expense (in thousands) Operating lease expense Variable lease expense Total lease expense Income Statement Classification Selling, general and administrative and Direct operating costs Selling, general and administrative and Direct operating costs Operating Leases $ $ 80,803 65,590 49,052 37,823 30,192 48,191 311,651 Year ended December 31, 2019 $ $ 130,487 43,907 174,394 Other information about lease amounts recognized in the consolidated financial statements is summarized as follows: Lease Term and Discount Rate of Operating Leases As of December 31, 2019 Weighted- average remaining lease term (years) Weighted- average discount rate 4.4 3.1 % 125 The following table presents supplemental cash flow and non-cash information related to leases: Other Information (in thousands) Cash paid for amounts included in the measurement of lease liabilities (a) Supplemental non-cash information on lease liabilities arising from obtaining ROU assets: ROU assets obtained in exchange for new operating lease liabilities $ $ (a) Included in Net cash provided by operating activities on the Company's Consolidated Statements of Cash Flows. Year ended December 31, 2019 129,609 229,107 (13) INCOME TAXES The sources of income before income taxes for the years ended December 31, 2019, 2018 and 2017 are presented as follows: (in thousands) Income before taxes: United States Foreign Total income before income taxes Year Ended December 31, 2019 2018 2017 $ $ 44,290 $ 389,517 433,807 $ 35,467 $ 259,449 294,916 $ 55,117 201,218 256,335 The Company's income tax expense for the years ended December 31, 2019, 2018 and 2017 consisted of the following: (in thousands) Current tax expense (benefit): U.S. Foreign Total current Deferred tax expense (benefit): U.S. Foreign Total deferred Total tax expense Year Ended December 31, 2019 2018 2017 $ $ (4,885 ) $ 83,792 78,907 (8,711 ) $ 70,244 61,533 29,620 79,475 109,095 (8,424 ) 16,629 8,205 87,112 $ 6,871 (5,619 ) 1,252 62,785 $ 14,056 (23,756 ) (9,700 ) 99,395 126 The following is a reconciliation of the federal statutory income tax rates of 21% for the years ended December 31, 2019 and 2018 and 35% for the year ended December 31, 2017 to the effective income tax rate for the same years: (dollar amounts in thousands) U.S. federal income tax expense at applicable statutory rate Tax effect of: State income tax expense (benefit) at statutory rates Non-deductible expenses Share-based compensation Other permanent differences Difference between U.S. federal and foreign tax rates Provision in excess of statutory rates Change in federal and foreign valuation allowance Impairment of goodwill and acquired intangibles assets GILTI, net of tax credits U.S. Tax Reform - transition tax and rate change Tax credits Other Total income tax expense Effective tax rate Year Ended December 31, 2019 91,099 $ 2018 61,932 $ 2017 89,684 $ 5,101 2,896 (2,875 ) (864 ) 12,281 3,565 2,144 — 6,471 (25,728 ) (4,500 ) (2,478 ) 87,112 $ 1,680 3,457 (13,750 ) (6,141 ) 9,843 3,737 3,075 83 14,111 (12,262 ) — (2,980 ) 62,785 $ 968 5,648 (4,845 ) 8,458 (24,270 ) 8,426 (30,224 ) 8,248 — 41,597 — (4,295 ) 99,395 20.1 % 21.3 % 38.8 % $ We calculate our provision for federal, state and international income taxes based on current tax law. On December 22, 2017, the U.S. enacted into law what is informally called the Tax Cuts and Jobs Act of 2017 ("U.S. Tax Reform"). The most significant provisions of U.S. Tax Reform are the transition tax on previously undistributed foreign earnings of foreign subsidiaries, the reduction of the U.S. corporate statutory income tax rate from 35% to 21% beginning on January 1, 2018, and new taxes on certain foreign sourced earnings. In 2017, the Company initially recorded a net provisional tax expense of $41.6 million resulting from the enactment of U.S. Tax Reform. In the fourth quarter of 2018, the Company adjusted its accounting for the tax effects of U.S. Tax Reform. The net provisional tax expense was decreased in that period by approximately $12.3 million to $29.3 million largely due to changes in the transition tax calculations. In the fourth quarter of 2019 after additional regulatory guidance was issued by applicable taxing authorities, the Company elected to claim U.S. tax credits on foreign tax paid on foreign source income, which reduced the net tax expense by $25.7 million. 127 The tax effect of temporary differences and carryforwards that give rise to deferred tax assets and liabilities from continuing operations are as follows: (in thousands) Deferred tax assets: Tax loss carryforwards Share-based compensation Accrued expenses Property and equipment Goodwill and intangible amortization Intercompany notes Accrued revenue Tax credits Lease accounting Other Gross deferred tax assets Valuation allowance Net deferred tax assets Deferred tax liabilities: Intangible assets related to purchase accounting Goodwill and intangible amortization Accrued expenses Intercompany notes Accrued interest Capitalized research and development Property and equipment Accrued revenue Lease accounting Other Total deferred tax liabilities Net deferred tax liabilities $ As of December 31, 2019 2018 34,357 $ 7,366 19,048 8,602 8,143 5,977 24,721 65,063 89,965 15,379 278,621 (83,184 ) 195,437 (16,379 ) (20,806 ) (29,084 ) (10,498 ) (27,902 ) (6,048 ) (15,467 ) (4,727 ) (89,965 ) (8,997 ) 30,689 7,395 17,242 16,377 10,619 6,913 36,273 — — 11,876 137,384 (21,857 ) 115,527 (22,877 ) (16,115 ) (28,274 ) (14,034 ) (32,372 ) (8,299 ) (8,408 ) (4,388 ) — (5,841 ) (229,873 ) (34,436 ) $ (140,608 ) (25,081 ) $ Subsequently recognized tax benefits relating to the valuation allowance for deferred tax assets as of December 31, 2019 are expected to be allocated to income taxes in the Consolidated Statements of Income. As of December 31, 2019, and 2018, the Company's foreign tax loss carryforwards were $119.1 million and $109.8 million, respectively, and U.S. state tax loss carryforwards were $97.6 million and $91.8 million, respectively. In 2019, the Company has recognized $59.1 million in U.S. foreign tax credits which are largely not expected to be utilized in future periods. In assessing the Company's ability to realize deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become deductible. Management considers the scheduled reversal of deferred tax liabilities, projected future taxable income and tax planning strategies in making this assessment. Based upon the level of historical taxable income and projections for future taxable income over the periods in which the deferred tax assets are deductible, management believes it is more likely than not the Company will only realize the benefits of these deductible differences, net of the existing valuation allowances, as of December 31, 2019. 128 As of December 31, 2019, the Company had foreign tax net operating loss carryforwards of $119.1 million, which will expire as follows: (in thousands) Year ending December 31, 2020 2021 2022 2023 2024 Thereafter Unlimited Total Gross Tax Effected $ $ 1,274 $ 3,790 2,800 2,577 8,713 39,040 60,935 119,129 $ 315 934 720 605 2,152 9,851 14,427 29,004 In addition, the Company's state tax net operating loss carryforwards of $97.6 million will expire periodically from 2020 through 2039, U.S. foreign tax credit carryforwards of $59.1 million that will expire periodically from 2021 through 2027, U.S. research and expenditure credit carryforwards of $3.2 million that will expire over an indefinite number of years, and foreign tax credits of $2.8 million that will expire over an indefinite number of years. While U.S. tax expense has been recognized as a result of the transition tax and Global Intangible Low-Taxed Income ("GILTI") provisions of U.S. Tax Reform, the Company has not provided additional deferred taxes with respect to items such as certain foreign exchange gains or losses, foreign withholding taxes or additional state taxes, if any, on undistributed earnings attributable to foreign subsidiaries and it is not practical to determine the income tax liability that would be payable if such earnings were not reinvested indefinitely. Gross undistributed earnings reinvested indefinitely in foreign subsidiaries aggregated approximately $1,810 million as of December 31, 2019. Accounting for uncertainty in income taxes A reconciliation of the beginning and ending amount of unrecognized tax benefits for the years ended December 31, 2019 and 2018 is as follows: (in thousands) Beginning balance Additions based on tax positions related to the current year Additions for tax positions of prior years Reductions for tax positions of prior years Settlements Statute of limitations expiration Ending balance Year Ended December 31, 2019 30,915 $ 15,569 6 (1,703 ) — (252 ) 44,535 $ 2018 28,537 4,787 966 (1,705 ) (807 ) (863 ) 30,915 $ $ As of December 31, 2019 and 2018, approximately $42.7 million and $28.0 million, respectively, of the unrecognized tax benefits would impact the Company's provision for income taxes and effective income tax rate, if recognized. Total estimated accrued interest and penalties related to the underpayment of income taxes was $5.2 million and $4.4 million as of December 31, 2019 and 2018, respectively. The following income tax years remain open in the Company's major jurisdictions as of December 31, 2019: 129 Jurisdictions U.S. (Federal) Germany Greece Spain U.K. Periods 2014 through 2019 2016 through 2019 2014 through 2019 2014 through 2019 2009 through 2019 It is reasonably possible that the balance of gross unrecognized tax benefits could significantly change within the next twelve months as a result of the resolution of audit examinations and expirations of certain statutes of limitations and, accordingly, materially affect the Company's operating results. At this time, it is not possible to estimate the range of change due to the uncertainty of potential outcomes. (14) VALUATION AND QUALIFYING ACCOUNTS Trade accounts receivable balances and accounts receivable included within the settlement assets are stated net of allowance for doubtful accounts. Historically, the Company has not experienced significant write-offs. The Company records allowances for doubtful accounts when it is probable that the accounts receivable balance will not be collected. The following table provides a summary of the allowance for doubtful accounts balances and activity for the years ended December 31, 2019, 2018 and 2017: (in thousands) Beginning balance-allowance for doubtful accounts Additions-charged to expense Amounts written off Other (primarily changes in foreign currency exchange rates) Ending balance-allowance for doubtful accounts (15) STOCK PLANS Year Ended December 31, 2019 24,287 $ 10,095 (6,179 ) (265 ) 27,938 $ 2018 20,958 $ 8,653 (4,079 ) (1,245 ) 24,287 $ 2017 18,369 6,631 (5,944 ) 1,902 20,958 $ $ The Company has share-based compensation plans (“SCP”) that allow it to grant restricted shares, or options to purchase shares, of Common Stock to certain current and prospective key employees, directors and consultants of the Company. These awards generally vest over periods ranging from three to five years from the date of grant, are generally exercisable during the shorter of a ten-year term or the term of employment with the Company. With the exception of certain awards made to the Company's employees in Germany, Singapore and Malaysia, awards under the SCP are settled through the issuance of new shares under the provisions of the SCP. For Company employees in Germany, Singapore and Malaysia, certain awards are settled through the issuance of treasury shares, which also reduces the number of shares available for future issuance under the SCP. As of December 31, 2019, the Company has approximately 2.1 million in total shares remaining available for issuance under the SCP. Share-based compensation expense was $21.4 million, $16.8 million and $15.6 million for the years ended December 31, 2019, 2018 and 2017, respectively, and was recorded in salaries and benefits expense in the accompanying Consolidated Statements of Income. The Company recorded a tax benefit of $4.9 million, $2.7 million and $2.3 million during the years ended December 31, 2019, 2018 and 2017, respectively, for the portion of this expense that relates to foreign tax jurisdictions in which an income tax benefit is expected to be derived. 130 Stock options Summary stock options activity is presented in the table below: Balance at December 31, 2018 (1,637,801 shares exercisable) Granted Exercised Forfeited/Canceled Expired Weighted Average Exercise Price Weighted Average Remaining Contractual Term (years) Aggregate Intrinsic Value (thousands) 57.10 145.92 44.22 89.67 Number of Shares 2,562,570 $ 795,274 $ (295,420 ) $ (46,287 ) $ (362 ) Balance at December 31, 2019 3,015,775 $ 81.29 6.2 $ 230,052 Exercisable at December 31, 2019 1,653,340 $ 46.36 4.1 $ 183,846 Vested and expected to vest at December 31, 2019 2,383,821 $ 66.65 5.4 $ 216,739 Options outstanding that are expected to vest are net of estimated future forfeitures. The Company received cash of $13.1 million, $17.1 million and $9.5 million in connection with stock options exercised in the years ended December 31, 2019, 2018 and 2017, respectively. The intrinsic value of these options exercised was $30.6 million, $73.0 million and $23.2 million in the years ended December 31, 2019, 2018 and 2017, respectively. As of December 31, 2019, unrecognized compensation expense related to nonvested stock options that are expected to vest totaled $23.9 million and will be recognized over the next 5 years, with an overall weighted-average period of 3.4 years. The following table provides the fair value of options granted under the SCP during 2019, 2018 and 2017, together with a description of the assumptions used to calculate the fair value using the Black-Scholes-Merton option-pricing model: Volatility Risk-free interest rate - weighted average Risk-free interest rate - range Dividend yield Assumed forfeitures Expected lives Weighted-average fair value (per share) Year ended December 31, 2019 2018 2017 29.3 % 2.1 % (a) — % 8.0 % 5.2 years 43.96 $ 29.8 % 2.8 % (a) — % 8.0 % 5.6 years 37.16 $ 28.8 % 2.2 % .022 — % 8.0 % 5.5 years 28.59 $ (a) At the date of grant, the risk fee rate for stock options awarded in 2019 and 2018 was 1.7% and 2.8%, respectively. Restricted stock Restricted stock awards vest based on the achievement of time-based service conditions and/or performance-based conditions. For certain awards, vesting is based on the achievement of more than one condition of an award with multiple time-based and/or performance-based conditions. 131 Summary restricted stock activity is presented in the table below: Nonvested at December 31, 2018 Granted Vested Forfeited Weighted Average Grant Date Fair Value Per Share 85.78 145.93 78.77 92.44 Number of Shares 371,841 $ 254,631 $ (115,740 ) $ (16,784 ) $ Nonvested at December 31, 2019 493,948 $ 118.20 The fair value of shares vested in the years ended December 31, 2019, 2018 and 2017 was $16.6 million, $14.2 million and $13.1 million, respectively. As of December 31, 2019, there was $11.4 million of total unrecognized compensation cost related to unvested time-based restricted stock, which is expected to be recognized over a weighted-average period of 3.3 years. As of December 31, 2019, there was $11.2 million of total unrecognized compensation costs related to unvested performance-based restricted stock, which is expected to be recognized based on Company performance over a weighted-average period of 1.8 years. The weighted average grant date fair value of restricted stock granted during the years ended December 31, 2019, 2018 and 2017 was $145.93, $107.88 and $91.28 per share, respectively. Employee stock purchase plan The Company has a qualified Employee Stock Purchase Plan (the “ESPP”), which allows qualified employees (as defined by the plan documents) to participate in the purchase of rights to purchase designated shares of the Company's Common Stock at a price equal to the lower of 85% of the closing price at the beginning or end of each quarterly offering period. The Company reserved 1,000,000 shares of Common Stock for purchase under the ESPP. Pursuant to the ESPP, during the years ended December 31, 2019, 2018 and 2017, the Company issued 16,713, 21,872 and 21,547 rights, respectively, to purchase shares of Common Stock at a weighted average price per share of $110.37, $71.08 and $69.06, respectively. The grant date fair value of the option to purchase shares at the lower of the closing price at the beginning or end of the quarterly period, plus the actual total discount provided, are recorded as compensation expense. Total compensation expense recorded was $0.4 million, $0.4 million, and $0.4 million for the years ended December 31, 2019, 2018 and 2017, respectively. The following table provides the weighted-average fair value of the ESPP stock purchase rights during the years ended December 31, 2019, 2018 and 2017 and the assumptions used to calculate the fair value using the Black-Scholes-Merton option-pricing model: Volatility - weighted average Volatility - range Risk-free interest rate - weighted average Risk-free interest rate - range Dividend yield Expected lives Weighted-average fair value (per share) Year Ended December 31, 2019 2018 2017 24.3 % 20.3% to 28.1% 2.07 % 1.55% to 2.44% — % 3 months 25.87 $ 30.1 % 23.5% to 36.7% 2.01 % 1.73% to 2.45% — % 3 months 17.22 $ 18.4 % 14.6% to 27.2% 0.89 % 0.51% to 1.39% — % 3 months 15.81 $ 132 (16) BUSINESS SEGMENT INFORMATION Euronet’s reportable operating segments have been determined in accordance with ASC Topic 280, Segment Reporting (“ASC 280”). The Company currently operates in the following three reportable operating segments: 1) 2) 3) Through the EFT Processing Segment, the Company processes transactions for a network of ATMs and POS terminals across Europe, the Middle East and Asia Pacific. The Company provides comprehensive electronic payment solutions consisting of ATM cash withdrawal services, ATM network participation, outsourced ATM and POS management solutions, credit and debit card outsourcing, dynamic currency conversion, domestic and international surcharge and other value-added services. Through this segment, the Company also offers a suite of integrated electronic financial transaction software solutions for electronic payment and transaction delivery systems. Through the epay Segment, the Company provides distribution, processing and collection services for prepaid mobile airtime and other electronic payment products in Europe, the Middle East, Asia Pacific, the U.S. and South America. Through the Money Transfer Segment, the Company provides global money transfer services under the brand names, Ria, IME, and xe. Ria, AFEX and IME provide global consumer-to-consumer money transfer services through a network of sending agents, Company-owned stores and Company-owned websites, disbursing money transfers through a worldwide correspondent network. xe offers account-to-account international payment services to high-income individuals and small-to-medium sized businesses. xe is also a provider of foreign currency exchange information. The Company also offers customers bill payment services, payment alternatives such as money orders and prepaid debit cards, comprehensive check cashing services, foreign currency exchange services and mobile top-up. Furthermore, xe provides cash management solutions and foreign currency risk management services to small-to-medium sized businesses. In addition, the Company accounts for non-operating activity, share-based compensation expense, certain intersegment eliminations and the costs of providing corporate and other administrative services in its administrative division, “Corporate Services, Eliminations and Other.” These services are not directly identifiable with the Company’s reportable operating segments. 133 The following tables present the Company’s reportable segment results for the years ended December 31, 2019, 2018 and 2017: For the Year Ended December 31, 2019 (in thousands) Total revenues Operating expenses: Direct operating costs Salaries and benefits Selling, general and administrative Acquired intangible assets impairment Depreciation and amortization Total operating expenses EFT Processing $ 888,712 $ Money Transfer epay 769,329 $ 1,096,226 $ Consolidated (4,158 ) $ 2,750,109 Corporate Services, Eliminations and Other 397,132 87,603 35,518 — 71,819 592,072 576,757 61,540 35,054 — 6,774 680,125 586,730 208,792 133,068 — 32,846 961,436 (4,136 ) 36,809 8,304 — 305 41,282 1,556,483 394,744 211,944 — 111,744 2,274,915 Operating income (expense) $ 296,640 $ 89,204 $ 134,790 $ (45,440 ) $ 475,194 Other income (expense) Interest income Interest expense Loss from unconsolidated affiliates Loss on early retirement of debt Foreign currency exchange loss, net Other gains, net Total other expense, net Income before income taxes 1,969 (36,237 ) — — 2,701 (9,820 ) (41,387 ) $ 433,807 Segment assets as of December 31, 2019 $ 1,914,144 $ 962,671 $ 1,560,136 $ 220,715 $ 4,657,666 Property and equipment, net as of December 31, 2019 $ 266,872 $ 41,539 $ 51,519 $ 50 $ 359,980 134 (in thousands) Total revenues Operating expenses: Direct operating costs Salaries and benefits Selling, general and administrative Goodwill and acquired intangible assets impairment Depreciation and amortization Total operating expenses For the Year Ended December 31, 2018 EFT Processing $ 753,651 $ Money Transfer epay 743,784 $ 1,042,962 $ Consolidated (3,768 ) $ 2,536,629 Corporate Services, Eliminations and Other 366,977 75,791 46,925 — 66,713 556,406 564,252 57,748 35,749 — 7,038 664,787 560,930 194,808 125,647 7,049 32,002 920,436 (3,753 ) 32,085 8,486 — 268 37,086 1,488,406 360,432 216,807 7,049 106,021 2,178,715 Operating income (expense) $ 197,245 $ 78,997 $ 122,526 $ (40,854 ) $ 357,914 Other income (expense) Interest income Interest expense Income from unconsolidated affiliates Foreign currency exchange gain, net Other gains, net Total other expense, net Income before income taxes 1,320 (37,573 ) (117 ) (26,655 ) 27 (62,998 ) $ 294,916 Segment assets as of December 31, 2018 $ 1,220,141 $ 780,220 $ 1,310,775 $ 10,019 $ 3,321,155 Property and equipment, net as of December 31, 2018 $ 215,106 $ 31,172 $ 45,517 $ 74 $ 291,869 135 For the Year Ended December 31, 2017 Corporate Services, Eliminations and Other Money Transfer (in thousands) Total revenues Operating expenses: Direct operating costs Salaries and benefits Selling, general and administrative Goodwill impairment Depreciation and amortization Total operating expenses EFT Processing $ 634,559 $ epay 733,998 $ 318,875 61,683 33,158 2,286 55,660 471,662 564,032 54,459 36,014 31,770 9,622 695,897 886,858 $ 476,322 168,371 108,022 — 29,598 782,313 Consolidated (2,993 ) $ 2,252,422 (2,979 ) 26,274 13,108 — 150 36,553 1,356,250 310,787 190,302 34,056 95,030 1,986,425 Operating income (expense) $ 162,897 $ 38,101 $ 104,545 $ (39,546 ) $ 265,997 Other income (expense) Interest income Interest expense Income from unconsolidated affiliates Foreign currency exchange loss, net Other gains, net Total other expense, net Income before income taxes 2,443 (32,571 ) 48 20,300 118 (9,662 ) $ 256,335 Segment assets as of December 31, 2017 $ 1,040,135 $ 695,990 $ 1,255,765 $ 148,139 $ 3,140,029 Property and equipment, net as of December 31, 2017 $ 196,451 $ 28,135 $ 43,564 $ 153 $ 268,303 136 Total revenues for the years ended December 31, 2019, 2018 and 2017, and property and equipment and total assets as of December 31, 2019 and 2018, summarized by geographic location, were as follows: Revenues Property and Equipment, net Total Assets For the year ended December 31, as of December 31, as of December 31, (in thousands) United States 2019 716,576 $ 2018 721,977 $ 2017 572,383 $ 2019 49,904 $ 2018 29,499 $ 2019 717,894 $ 2018 493,428 $ Germany Spain United Kingdom Italy Poland India France Greece Malaysia Australia New Zealand Other Total foreign 518,146 189,104 135,006 130,929 130,104 113,146 94,352 79,716 74,948 51,686 47,611 468,785 2,033,533 476,122 155,619 133,132 103,691 126,513 92,468 75,466 71,007 76,380 58,039 48,881 397,334 1,814,652 495,778 115,473 136,977 89,276 128,672 82,389 56,027 71,197 56,287 77,777 47,091 323,095 1,680,039 35,824 55,240 22,420 20,663 42,916 27,281 1,508 11,753 2,629 1,992 3,137 84,713 310,076 25,302 39,238 20,525 15,238 50,359 19,554 1,037 11,267 2,802 2,051 2,718 72,279 262,370 660,730 371,882 520,549 210,910 222,582 163,125 96,636 111,339 114,796 62,844 237,076 1,167,303 3,939,772 508,062 198,082 519,918 157,314 155,821 89,923 76,687 58,419 103,043 61,215 196,869 702,374 2,827,727 Total $ 2,750,109 $ 2,536,629 $ 2,252,422 $ 359,980 $ 291,869 $ 4,657,666 $ 3,321,155 Revenues are attributed to countries based on location of the customer, with the exception of software sales made by the Company's software subsidiary, which are attributed to the U.S. (17) FINANCIAL INSTRUMENTS AND FAIR VALUE MEASUREMENTS Concentrations of credit risk The Company's credit risk primarily relates to trade accounts receivable and cash and cash equivalents. The EFT Processing Segment's customer base includes the most significant international card organizations and certain banks in its markets. The epay Segment's customer base is diverse and includes several major retailers and/or distributors in markets that they operate. The Money Transfer Segment trade accounts receivable are primarily due from independent agents that collect cash from customers on the Company's behalf and generally remit the cash within one week. The Company performs ongoing evaluations of its customers' financial condition and limits the amount of credit extended, or purchases credit enhancement protection, when deemed necessary, but generally requires no collateral. See Note 14, Valuation and Qualifying Accounts, for further disclosure. The Company invests excess cash not required for use in operations primarily in high credit quality, short-term duration securities that the Company believes bear minimal risk. 137 Fair value measurements Fair value measurements used in the consolidated financial statements are based upon the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. The fair value hierarchy distinguishes between (1) market participant assumptions developed based on market data obtained from independent sources (observable inputs) and (2) an entity’s own assumptions about market participant assumptions developed based on the best information available in the circumstances (unobservable inputs). The fair value hierarchy consists of three broad levels, which gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (Level 1) and the lowest priority to unobservable inputs (Level 3). The three levels of the fair value hierarchy are described below: • Level 1 – Unadjusted quoted prices in active markets for identical assets or liabilities. • Level 2 – Valuations based on quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable data for substantially the full term of the assets or liabilities. • Level 3 – Unobservable inputs in which little or no market activity exists, therefore requiring an entity to develop its own assumptions about the inputs that market participants would use in pricing. The following table details financial assets measured and recorded at fair value on a recurring basis: (in thousands) Balance Sheet Classification Level 1 Level 2 Level 3 Total As of December 31, 2019 Assets Foreign currency exchange contracts Liabilities Other current assets $ — $ 54,765 $ — $ 54,765 Foreign currency exchange contracts Other current liabilities $ — (41,935 ) $ — $ (41,935 ) (in thousands) Balance Sheet Classification Level 1 Level 2 Level 3 Total Assets Foreign currency exchange contracts Liabilities Foreign currency exchange contracts Other current assets $ — $ 44,637 $ — $ 44,637 Other current liabilities $ — $ (36,102 ) $ — $ (36,102 ) As of December 31, 2018 The carrying amounts of cash and cash equivalents, trade accounts receivable, trade accounts payable and short-term debt obligations approximate fair values due to their short maturities. The carrying values of the Company’s revolving credit agreements approximate fair values because interest is based on LIBOR that resets at various intervals of less than one year. The Company estimates the fair value of the Convertible Notes using quoted prices in inactive markets for identical liabilities (Level 2). As of December 31, 2019 , the fair values of the Convertible Notes and Senior Notes were $569.4 million and $668.2 million, respectively, with carrying values of $437 million and $673.4 million, respectively. 138 (18) LITIGATION AND CONTINGENCIES From time to time, the Company is a party to legal and regulatory proceedings arising in the ordinary course of its business. Currently, there are no legal proceedings or regulatory findings that management believes, either individually or in the aggregate, would have a material adverse effect upon the consolidated financial statements of the Company. In accordance with U.S. GAAP, the Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. (19) COMMITMENTS As of December 31, 2019, the Company had $79.6 million of stand-by letters of credit/bank guarantees issued on its behalf, of which $3.7 million are collateralized by cash deposits held by the respective issuing banks. Under certain circumstances, the Company grants guarantees in support of obligations of subsidiaries. As of December 31, 2019, the Company granted off balance sheet guarantees for cash in various ATM networks amounting to $12.5 million over the terms of the cash supply agreements and performance guarantees amounting to approximately $49.6 million over the terms of the agreements with the customers. From time to time, the Company enters into agreements with commercial counterparties that contain indemnification provisions, the terms of which may vary depending on the negotiated terms of each respective agreement. The amount of such potential obligations is generally not stated in the agreements. Euronet's liability under such indemnification provisions may be mitigated by relevant insurance coverage and may be subject to time and materiality limitations, monetary caps and other conditions and defenses. Such indemnification obligations include the following: • • • • • In connection with contracts with financial institutions in the EFT Processing Segment, the Company is responsible for damage to ATMs and theft of ATM network cash that, generally, is not recorded on the Company’s Consolidated Balance Sheets. As of December 31, 2019, the balance of such cash used in the Company's ATM networks for which the Company was responsible was approximately $489 million. The Company maintains insurance policies to mitigate this exposure; In connection with contracts with financial institutions in the EFT Processing Segment, the Company is responsible for losses suffered by its customers and other parties as a result of the breach of its computer systems, including in particular, losses arising from fraudulent transactions made using information stolen through its processing systems. The Company maintains insurance policies to mitigate this exposure; In connection with the license of proprietary systems to customers, the Company provides certain warranties and infringement indemnities to the licensee, which generally warrant that such systems do not infringe on intellectual property owned by third parties and that the systems will perform in accordance with their specifications; Euronet has entered into purchase and service agreements with vendors and consulting agreements with providers of consulting services, pursuant to which the Company has agreed to indemnify certain of such vendors and consultants, respectively, against third-party claims arising from the Company’s use of the vendor’s product or the services of the vendor or consultant; In connection with acquisitions and dispositions of subsidiaries, operating units and business assets, the Company has entered into agreements containing indemnification provisions, which can be generally described as follows: (i) in connection with acquisitions of operating units or assets made by Euronet, the Company has agreed to indemnify the seller against third party claims made against the seller relating to the operating unit or asset and arising after the closing of the transaction, and (ii) in connection with dispositions made by Euronet, Euronet has agreed to indemnify the buyer against damages incurred by the buyer due to the buyer’s reliance on representations and warranties relating to the subject subsidiary, operating unit or business assets in the disposition agreement if such representations or warranties were untrue when made; and 139 • Euronet has entered into agreements with certain third parties, including banks that provide fiduciary and other services to Euronet or to the Company’s benefit plans. Under such agreements, the Company has agreed to indemnify such service providers for third-party claims relating to carrying out their respective duties under such agreements. The Company is also required to meet minimum capitalization and cash requirements of various regulatory authorities in the jurisdictions in which the Company has money transfer operations. The Company has obtained surety bonds in compliance with money transfer licensing requirements of the applicable governmental authorities. To date, the Company is not aware of any significant claims made by the indemnified parties or third parties to guarantee agreements with the Company and, accordingly, no liabilities were recorded as of December 31, 2019 or 2018. (20) RELATED PARTY TRANSACTIONS The Company leases an airplane from a company owned by Mr. Michael J. Brown, Euronet's Chief Executive Officer, President and Chairman of the Board of Directors. The airplane is leased for business use on a per flight hour basis at competitive commercial rates with no minimum usage requirement. Euronet incurred expenses of $0.3 million, $0.3 million and $0.4 million during the years ended December 31, 2019, 2018 and 2017, respectively, for the use of this airplane. In June 2014, the Company signed an ATM operating agreement with Rontec Ltd., a U.K. company in which Gerald Ronson holds a majority of the shares. Mr. Ronson is the father-in-law of Paul Althasen, one of the Company's directors. This is a commercial agreement under which the Company leases ATM sites from Rontec Ltd. at rates which it considers to be competitive commercial rates. The Company paid $50 thousand, $38 thousand and $49 thousand under this agreement in each of 2019, 2018 and 2017, respectively. First Quarter Second Quarter Third Quarter Fourth Quarter 550,515 $ 45,472 $ 26,344 $ 26,413 $ 622,224 $ 90,369 $ 43,636 $ 43,724 $ 714,505 $ 150,913 $ 102,257 $ 102,723 $ 649,385 71,160 59,894 59,991 0.51 $ 0.49 $ 0.85 $ 0.82 $ 2.01 $ 1.89 $ 1.16 1.10 577,509 $ 56,094 $ 34,579 $ 34,543 $ 691,867 $ 117,897 $ 68,005 $ 68,153 $ 786,986 $ 193,990 $ 137,541 $ 137,607 $ 693,747 107,213 106,570 106,446 0.67 $ 0.62 $ 1.28 $ 1.25 $ 2.53 $ 2.46 $ 1.96 1.91 (21) SELECTED QUARTERLY DATA (Unaudited) (in thousands, except per share data) For the Year Ended December 31, 2018 $ Revenues $ Operating income Net income (loss) $ Net income (loss) attributable to Euronet Worldwide, Inc. $ Earnings (loss) per common share: Basic Diluted For the Year Ended December 31, 2019 Revenues Operating income Net income Net income attributable to Euronet Worldwide, Inc. Earnings per common share: Basic Diluted $ $ $ $ $ $ $ $ 140 ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. ITEM 9A. CONTROLS AND PROCEDURES EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES Our executive management, including our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the design and operation of our disclosure controls and procedures pursuant to Rule 13a-15(b) under the Exchange Act as of December 31, 2019. Based on this evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that the design and operation of these disclosure controls and procedures were effective as of such date to provide reasonable assurance that information required to be disclosed in our reports under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the rules and forms of the SEC, and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosures. CHANGES IN INTERNAL CONTROLS OVER FINANCIAL REPORTING There has been no change in our internal control over financial reporting during the fourth quarter of 2019 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting. MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING To the Stockholders of Euronet Worldwide, Inc.: Management is responsible for establishing and maintaining an effective internal control over financial reporting as this term is defined under Rule 13a-15(f) of the Securities Exchange Act of 1934 and has made organizational arrangements providing appropriate divisions of responsibility and has established communication programs aimed at assuring that its policies, procedures and principles of business conduct are understood and practiced by its employees. All internal control systems, no matter how well designed, have inherent limitations. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation. Management of Euronet Worldwide, Inc. assessed the effectiveness of the Company's internal control over financial reporting as of December 31, 2019. In making this assessment, it used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in Internal Control-Integrated Framework (2013). Based on these criteria and our assessment, we have determined that, as of December 31, 2019, the Company's internal control over financial reporting was effective. The effectiveness of the Company's internal control over financial reporting as of December 31, 2019, has been audited by KPMG LLP, an independent registered public accounting firm, as stated in their audit report, included herein. /s/ Michael J. Brown Michael J. Brown Chief Executive Officer /s/ Rick L. Weller Rick L. Weller Chief Financial Officer and Chief Accounting Officer February 28, 2020 141 ITEM 9B. OTHER INFORMATION On February 26, 2020, the Board of Directors of the Company authorized a stock repurchase plan providing for the repurchase of up to $250 million in value of Euronet common stock, but not more than five million shares, through February 28, 2022. Repurchases may take place in the open market or in privately negotiated transactions including derivative transactions, and may be made under a Rule 10b5-1 Plan. The program may be discontinued or amended at any time. PART III ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPROATE GOVERNANCE The information under “Election of Directors,” “Section 16(a) Reports” and “Meetings and Committees of the Board of Directors” in the Delinquent Proxy Statement for the 2020 Annual Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 2019, is incorporated herein by reference. Information concerning our Code of Business Conduct and Ethics for our employees, including our Chief Executive Officer and Chief Financial Officer, is set forth under “Availability of Reports, Certain Committee Charters, and Other Information” in Part I of this Annual Report on Form 10-K and incorporated herein by reference. Information concerning executive officers is set forth under “Information about our Executive Officers” in Part I of this Annual Report on Form 10-K and incorporated herein by reference. We intend to satisfy the requirement under Item 5.05 of Form 8-K to disclose any amendments to our Code of Business Conduct and Ethics and any waiver from a provision of our Code of Ethics by disclosing such information on a Form 8-K or on our Website at www.euronetworldwide.com under For Investors/Corporate Governance. ITEM 11. EXECUTIVE COMPENSATION The information under “Compensation Tables,” “Compensation Discussion and Analysis,” “Director Compensation,” “Report of Compensation Committee” and “Compensation Committee Interlocks and Insider Participation” in the Proxy Statement for the 2020 Annual Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 2019, is incorporated herein by reference. ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS The information under “Beneficial Ownership of Common Stock”, “Election of Directors” and "Equity Compensation Plan Information" in the Proxy Statement for the 2020 Annual Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 2019, is incorporated herein by reference. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE The information under “Certain Relationships and Related Transactions and Director Independence” in the Proxy Statement for the 2020 Annual Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 2019, is incorporated herein by reference. 142 ITEM 14. PRINCIPAL ACCOUNTING FEES AND SERVICES The information under “Audit Matters - Fees of the Company's Independent Auditors” and - "Audit Matters - Audit Committee Pre-Approval Policy" in the Proxy Statement for the 2020 Annual Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 2019, is incorporated herein by reference. 143 ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES PART IV (a) List of Documents Filed as Part of this Report. 1. Financial Statements The Consolidated Financial Statements and accompanying notes, together with the report of KPMG LLP, appear in Part II, Item 8 - Financial Statements and Supplementary Data, of this Form 10-K. 2. Schedules None. 3. Exhibits The exhibits that are required to be filed or incorporated by reference herein are listed in the Exhibit Index below. EXHIBITS Exhibit Index Exhibit Description 3.1 3.2 3.3 3.4 4.1 4.2 4.3 4.4 Certificate of Incorporation of Euronet Worldwide, Inc., as amended (filed as Exhibit 3.2 to the Company's Current Report on Form 8-K filed on May 22, 2009 and incorporated by reference herein) Certificate of Amendment to Certificate of Incorporation of Euronet Worldwide, Inc. (filed as Exhibit 3.1 to the Company's Current Report on Form 8-K filed on May 22, 2009 and incorporated by reference herein) Amended and Restated Certificate of Designations, Preferences and Rights of Series A Junior Participating Preferred Stock (filed as Exhibit 3.1 to the Company's Current Report on Form 8-K filed on March 29, 2013, and incorporated herein by reference) Amended and Restated Bylaws of Euronet Worldwide, Inc. (filed as Exhibit 3.2 to the Company's Current Report on Form 8-K filed on February 28, 2017, and incorporated herein by reference) Indenture, dated May 22, 2019, between Euronet Worldwide, Inc. and U.S. Bank National Association, as trustee (filed as Exhibit 4.1 to the Company's Current Report on Form 8-K filed on May 22, 2019 and incorporated by reference herein) Supplemental Indenture, dated May 22, 2019, between Euronet Worldwide, Inc. and U.S. Bank National Association, as trustee (filed as Exhibit 4.2 to the Company's Current Report on Form 8-K filed on May 22, 2019 and incorporated by reference herein) Form of 1.375% Senior Note due 2026 (included as Exhibit A to Exhibit 4.1 above). Indenture, dated March 18, 2019, between the Company and U.S. Bank National Association, as trustee (filed as Exhibit 4.1 to the Company's Current Report on Form 8-K filed on March 18, 2019 and incorporated by reference herein) 144 4.5 4.6 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 10.10 10.11.1 10.11.2 Form of 0.75% Convertible Senior Note due 2049 (included as Exhibit A to Exhibit 4.4 above) Description of Securities Form of Employee Restricted Stock Grant Agreement pursuant to Euronet Worldwide, Inc. 2006 Stock Incentive Plan (filed as Exhibit 10.8 to the Company's Quarterly Report on Form 10-Q filed on August 4, 2006, and incorporated by reference herein) (2) Form of Employee Restricted Stock Unit Agreement for Executives and Directors pursuant to Euronet Worldwide, Inc. 2006 Stock Incentive Plan (filed as Exhibit 10.39 to the Company's Annual Report on Form 10- K filed February 28, 2007, and incorporated by reference herein) (2) Employment Agreement dated June 19, 2007 between Euronet Worldwide, Inc. and Kevin J. Caponecchi (filed as Exhibit 10.1 to the Company's Current Report on Form 8-K filed on June 25, 2007, and incorporated by reference herein) (2) Amended and Restated Employment Agreement dated April 10, 2008 between Euronet Worldwide, Inc. and Michael J. Brown, Chairman and Chief Executive Officer (filed as Exhibit 10.3 to the Company's Quarterly Report on Form 10-Q filed on May 9, 2008, and incorporated by reference herein) (2) Amended and Restated Employment Agreement dated April 10, 2008 between Euronet Worldwide, Inc. and Rick L. Weller, Executive Vice President and Chief Financial Officer (filed as Exhibit 10.4 to the Company's Quarterly Report on Form 10-Q filed on May 9, 2008, and incorporated by reference herein) (2) Amended and Restated Employment Agreement dated April 10, 2008 between Euronet Worldwide, Inc. and Juan C. Bianchi, Executive Vice President and Managing Director, Money Transfer Segment (filed as Exhibit 10.6 to the Company's Quarterly Report on Form 10-Q filed on May 9, 2008, and incorporated by reference herein) (2) Form of Indemnification Agreement, (filed as Exhibit 10.1 to the Company's Current Report on Form 8-K filed on December 22, 2008, and incorporated by reference herein) Euronet Worldwide, Inc. 2006 Stock Incentive Plan, as amended and restated (filed as Appendix A to the Company's Definitive Proxy Statement filed on April 15, 2013, and incorporated by reference herein) (2) Form of Employee Restricted Stock Unit Agreement, as amended, pursuant to Euronet Worldwide, Inc. 2006 Stock Incentive Plan (filed as Exhibit 10.1 to the Company's Quarterly Report on Form 10-Q filed on May 7, 2010 and incorporated by reference herein) (2) Form of Nonqualified Stock Option Agreement, as amended, pursuant to Euronet Worldwide, Inc. 2006 Stock Incentive Plan (filed as Exhibit 10.2 to the Company's Quarterly Report on Form 10-Q filed on May 7, 2010 and incorporated by reference herein) (2) Employment Agreement dated May 21, 2018 between Euronet Worldwide, Inc. and Nikos Fountas (filed as Exhibit 10.1 to the Company's Current Report on Form 8-K filed on May 23, 2018 and incorporated by reference herein) (2) Deed of Amendment to the Service Agreement dated May 21, 2018 between Euronet Worldwide, Inc. and Nikos Fountas (filed as Exhibit 10.2 to the Company's Quarterly Report on Form 10-Q filed on August 3, 2018 and incorporated by reference herein) (2) 145 10.12 10.13 10.14 10.15 10.16 10.17 Bonus Compensation Agreement between Euronet Worldwide, Inc. and Nikos Fountas, Senior Vice President - Managing Director, Europe EFT Processing Segment (filed as Exhibit 10.26 to the Company's Annual Report on Form 10-K filed on February 25, 2011 and incorporated by reference herein) (2) Euronet Worldwide, Inc. Employee Stock Purchase Plan, as amended (filed as Exhibit 10.18 to the Company's Annual Report on Form 10-K filed on February 26, 2016 and incorporated by reference herein) (2) Euronet Worldwide, Inc. Executive Annual Incentive Plan, as amended and restated (filed as Appendix B to the Company's Definitive Proxy Statement on Form DEF 14A filed on April 8, 2016 and incorporated by reference herein) (2) Credit agreement dated as of October 17, 2018 among Euronet Worldwide, Inc. and certain subsidiaries, as borrowers, certain subsidiaries, as guarantors, the lenders party thereto, Bank of America, N.A., as administrative agent, Wells Fargo Bank, National Association and U.S. Bank National Association, as co-syndication agents, et al. (filed as Exhibit 10.1 to the Company's Quarterly Report on Form 10-Q filed on November 2, 2018 and incorporated by reference herein) Form of Nonqualified Stock Option Agreement, as amended, pursuant to Euronet Worldwide, Inc. 2006 Stock Incentive Plan (filed as Exhibit 10.19 to the Company's Annual Report on Form 10-K filed on March 1, 2018 and incorporated by reference herein) (2) Form of Restricted Stock Unit Agreement, as amended, pursuant to Euronet Worldwide, Inc. 2006 Stock Incentive Plan (filed as Exhibit 10.20 to the Company's Annual Report on Form 10-K filed on March 1, 2018 and incorporated by reference herein) (2) 21.1 Subsidiaries of the Registrant (1) 23.1 Consent of Independent Registered Public Accounting Firm (1) 31.1 Section 302 — Certification of Chief Executive Officer (1) 31.2 Section 302 — Certification of Chief Financial Officer (1) 32.1 Section 906 Certification of Chief Executive Officer (3) 32.2 Section 906 Certification of Chief Financial Officer (3) 101 The following materials from Euronet Worldwide, Inc.’s Annual Report on Form 10-K for the year ended December 31, 2018, formatted inline XBRL (eXtensible Business Reporting Language): (i) Consolidated Balance Sheets at December 31, 2018 and 2017, (ii) Consolidated Statements of Income for the years ended December 31, 2018, 2017 and 2016, (iii) Consolidated Statements of Comprehensive Income for the years ended December 31, 2018, 2017 and 2016, (iv) Consolidated Statements of Changes in Equity for the years ended December 31, 2018, 2017 and 2016, (v) Consolidated Statements of Cash Flows for the years ended December 31, 2018, 2017 and 2016, and (vi) Notes to the Consolidated Financial Statements. 104 Cover Page Interactive Data File (contained in Exhibit 101) ___________________________ (1) Filed herewith. (2) Management contracts and compensatory plans and arrangements required to be filed as Exhibits pursuant to Item 15(a) of this report. 146 (3) Pursuant to Item 601(b)(32) of Regulation S-K, this Exhibit is furnished rather than filed with this Form 10-K. PLEASE NOTE: Pursuant to the rules and regulations of the SEC, we have filed or incorporated by reference the agreements referenced above as exhibits to this Annual Report on Form 10-K. The agreements have been filed to provide investors with information regarding their respective terms. The agreements are not intended to provide any other factual information about the Company or its business or operations. In particular, the assertions embodied in any representations, warranties and covenants contained in the agreements may be subject to qualifications with respect to knowledge and materiality different from those applicable to investors and may be qualified by information in confidential disclosure schedules not included with the exhibits. These disclosure schedules may contain information that modifies, qualifies and creates exceptions to the representations, warranties and covenants set forth in the agreements. Moreover, certain representations, warranties and covenants in the agreements may have been used for the purpose of allocating risk between the parties, rather than establishing matters as facts. In addition, information concerning the subject matter of the representations, warranties and covenants may have changed after the date of the respective agreement, which subsequent information may or may not be fully reflected in the Company's public disclosures. Accordingly, investors should not rely on the representations, warranties and covenants in the agreements as characterizations of the actual state of facts about the Company or its business or operations on the date hereof. 147 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES Euronet Worldwide, Inc. Date: February 28, 2020 /s/ Michael J. Brown Michael J. Brown Chairman of the Board of Directors, Chief Executive Officer, President and Director (principal executive officer) Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Signature Title /s/ Michael J. Brown Michael J. Brown February 28, 2020 /s/ Rick L. Weller Rick L. Weller February 28, 2020 /s/ Paul S. Althasen Paul S. Althasen February 28, 2020 /s/ Andrzej Olechowski Andrzej Olechowski February 28, 2020 /s/ Eriberto R. Scocimara Eriberto R. Scocimara February 28, 2020 /s/ Thomas A. McDonnell Thomas A. McDonnell February 28, 2020 /s/ Andrew B. Schmitt Andrew B. Schmitt February 28, 2020 /s/ M. Jeannine Strandjord M. Jeannine Strandjord February 28, 2020 /s/ Mark R. Callegari Mark R. Callegari February 28, 2020 Chairman of the Board of Directors, Chief Executive Officer, President and Director (principal executive officer) Chief Financial Officer and Chief Accounting Officer (principal financial officer and principal accounting officer) Director Director Director Director Director Director Director 148 Reconciliation of Adjusted Earnings per Share (unaudited – in millions, except per share data) 2015 2016 2017 2018 2019 Net income attributable to Euronet Worldwide, Inc. $ 98.8 $ 174.4 $ 156.9 $ 232.8 $ 346.8 Foreign exchange loss (gain) Intangible asset amortization Share-based compensation Expenses incurred for proposed acquisition of MoneyGram Post-acquisition adjustment Goodwill and intangible asset impairment, net of minority interest Other gains, net Non-cash convertible debt accretion interest Income tax effect of above adjustments Loss on early retirement of debt U.S. tax reform impact Non-cash GAAP tax (beneﬁt) expense 41.5 23.9 12.8 - - - - 9.9 (6.0) - - (0.4) 10.1 25.5 14.9 - - - (19.9) 10.4 (1.0) - - 3.7 (20.3) 24.5 15.6 4.5 - 34.1 - 11.0 (6.6) - 41.6 (7.5) 26.7 22.6 16.7 - 6.6 7.0 - 11.5 (11.7) - (12.3) 3.4 (2.7) 20.4 21.5 - (1.3) - - 16.2 (4.9) 9.8 (25.7) 12.9 Adjusted earnings1 $ 180.5 $ 218.1 $ 253.8 $ 303.3 $ 393.0 Adjusted earnings per share – diluted1 $ 3.32 $ 4.02 $ 4.58 $ 5.53 $ 7.01 Diluted weighted average shares outstanding Effect of conversion of convertible debentures Effect of unrecognized share-based compensation on diluted shares outstanding Adjusted diluted weighted average shares outstanding 54.1 - 0.3 54.4 54.0 - 0.3 54.3 55.1 - 0.3 55.4 54.6 - 0.3 54.9 54.9 0.9 0.3 56.1 (1) Adjusted earnings and adjusted earnings per share are non-GAAP measures that should be considered in addition to, and not as a substitute for, net income and earnings per share computed in accordance with U.S. GAAP. Note: Adjusted earnings per share is deﬁned as diluted U.S. GAAP earnings per share excluding, to the extent incurred during the period, the tax-effected impacts of: a) foreign exchange gains or losses, b) goodwill and acquired intangible asset impairment charges, c) gains or losses from the early retirement of debt, d) share-based compensation, e) acquired intangible asset amortization, f) non-cash interest expense, g) non-cash income tax expense, and h) other non-operating or non-recurring items. Adjusted earnings per share includes shares potentially issuable in settlement of convertible bonds or other obligations, if the assumed issuances are dilutive to adjusted earnings per share. Adjusted earnings per share represents a performance measure and is not intended to represent a liquidity measure. Operating Income to Adjusted EBITDA (unaudited – in millions) Net Income Add: Income tax expense Add: Total other expense, net Operating income Add: Impairment charges Post-acquisition adjustment Add: Expense incurred for proposed acquisition of MoneyGram Adjusted operating income Add: Depreciation and amortization Add: Share-based compensation Earnings before interest, taxes, depreciation, amortization, share-based compensation, post acquisition adjustments, impairment charges and other non-operating and non-recurring items (Adjusted EBITDA) 2015 2016 2017 2018 2019 $ 98.4 $ 174.0 $ 157.0 $ 232.0 $ 346.7 42.5 64.0 58.8 17.0 99.5 9.5 62.8 63.2 87.2 41.3 $ 204.9 $ 249.8 $ 266.0 $ 358.0 $ 475.2 - - - - - - 34.1 - 4.5 7.0 6.6 - - (1.3) - $ 204.9 $ 249.8 $ 304.6 $ 371.6 $ 473.9 70.0 12.8 80.5 14.9 95.0 15.6 106.1 16.7 111.7 21.5 $ 287.7 $ 345.2 $ 415.2 $ 494.4 $ 607.1 Adjusted operating income is deﬁned as operating income excluding goodwill and acquired intangible asset impairment charges and non-recurring items that are considered expenses or income under U.S. GAAP. Adjusted EBITDA is deﬁned as operating income excluding depreciation, amortization, share-based compensation expenses and other non-operating or non-recurring items. Although these items are considered operating costs under U.S. GAAP, these expenses primarily represent non-cash current period allocation of costs associated with long-lived assets acquired in prior periods. Similarly, expense recorded for share-based compensation does not represent a current or future period cash cost. Adjusted EBITDA is a non-GAAP measure that should be considered in addition to, and not as a substitute for, EBITDA computed in accordance with GAAP. 149 2 0 + Y E A R S E M P L O Y E E S Celebrating the employees who have powered our success for over 20 years. ! K R Z YSZ TO F W YG L Ą DA Ł A Operations Support Manager ! JA DW I GA J E LO N E K ATM Network Development Regional Director ! I WO N A PA LU CH Chief Accountant ! M ACI EJ M A L I N OWS K I Real Estate Regional Manager ! JACE K A DA MS K I Sales Director ! ZS I G M O N D TO R N YOS Senior Dispatcher ! J OA N N A Ł A KO M I E C Reconciliation Manager ! J OA N N A L E N A RTOW I CZ Deputy Chief Accountant Romania ! M I H A E L A P E T R E Country Manager Spain ! A B E L A R D O R I V E RO AR Manager ! J OS É D O M Í N G U E Z QA Technician United Kingdom ! N I CH O L AS H I L L Director, Trading Risk Management ! J O N AT H A N F R I CK E R IT Technical Director ! SA M A N T H A F E N TO N Credit Team Leader Canada Hungary ! I L A R I O M O DA F F E R I Country Manager - Canada ! É VA J U DÁ K Senior Technical Consultant Croatia ! A L E KSA N DA R B O G N A R Assistant Operations Manager ! DA R KO G U ST I N Country Manager ! N I N A KU C KO Cash Supply, Reconciliation and Customer Services ! SA NJA ROZ M A J E R Finance Manager France ! K R IST I N A V I ZJA K TASSA Operations Manager Germany ! M I C H A E L H O F M A N N IT-Specialist ! CL AU D I A K L E I N Project Manager ! M I C H A E L R A P P Third Level Support ! M A RC E H L E R Managing Director - Europe and Middle East ! A N D R EJ Z A B R O DS K Y Head of ATM Development and Senior Software Architect ! GA B R I E L E S CH M I E D L Accountant Greece ! A R GY R O U L A K ATS I N E L I Senior Accountant ! VAS I L IS G I K AS ECS POS Preparation Support ! B Á L I N T KO L L Á R Manager of Satellite Application ! K R ISZ T I N A TÓVÖ LGY I Business Operation Specialist ! ZO LTÁ N K ISS Senior Architect ! JA N E L E U E N B E RG E R Contract Compliance Administrator ! ZO LTÁ N M ACS E K Senior Technical System Analyst ! GYÖ RGY K R ACH E R Infrastructure Architecture Leader ! A N D R ÁS CS E R EEFT New Platforms Knowledge Leader ! M I H Á LY CS U VÁ R Operations Manager ! Z I TA K E L E M E N Service Transition and Service Operation Processing Manager ! ZS O LT M I ZS E I AS400 Administrator ! ZO LTÁ N D U DÁS Project and Technology Consulting Manager ! ZS O LT K A R N IS Test Analyst Poland ! M A R E K S M O L A R E K Installation Manager ! P I OT R A DA M E K Managing Director ePay - Poland ! CE Z A RY DY RCZ Operations Director - Poland ! K ATA R Z Y N A K W I AT KOWS K A Sales Director ! E L Ż B I E TA T U RS K A Accountant 150 2 0 + Y E A R S E M P L O Y E E S United States ! DAV I D M O R R IS Senior Software Architect ! M A RY O LS E N Senior Director of Software Development ! C H R I STO P H E R R I N G Development Manager ! TO N Y WA R R E N Managing Director of Software Division ! A N A M I L E N A CUY Store Team Lead ! I R IS C LO P E Z Sales Associate ! A N A M A R I A CA M P OV E R D E Regional Manager ! JA M E S M CDA N I E L Customer Support Technical Analyst ! ROX A N A V E L AS Q U E Z Store Team Lead ! B E NJA M I N WA L D R O N IBM Power Systems Manager ! T E S FA G E B R E S E L ASS I E VP, Human Resources ! J UA N B I A N CH I EVP and CEO, MT Segment ! A N N E L I Z A B E T H T R UJ I L LO R U D K E V I CH Correspondent Oversight Supervisor ! S H A RO N P E R M E Senior Programmer / Analyst ! JA N N E T T E S O L A N O Agent Support Supervisor ! M A R I A N A G O N Z A L E Z Consumer Services Analyst ! PAU L R U SS E L L Technical Manager ! V E RO N I CA RO D R I G U E Z Operations Support Manager ! DA L E CO O K Senior Information Specialist ! J E F F R E Y N E W M A N General Counsel ! M A R I A A L I CI A CH AV E Z Compliance Correspondent Reviewer ! J OS E A B R E U POS Infrastructure Engineer - Northeast ! A R M A N D O CH AV E Z VP Retail Operations ! M A R I A M AG DA L E N A G U T I E R R E Z Sales Associate ! T I M OT H Y A FA N N I N G Managing Director DCC Americas ! M A R L E N Y M O N TOYA Sales Associate ! S P E N CE R B IS H O P Customer Support Supervisor ! RO B E RT B R A K E NS I E K Vice President of Implementations and Project Services ! LO R E N A L A L AVA Store Team Lead ! M I C H A E L J. B ROW N Chairman/CEO ! J O E M O RGA N Development Manager ! T H E R E SA GA R L A N D Technical Manager ! GA I L TAY LO R Contract Administrator ! FA N N Y A Q U I N T E RO Sales Associate ! JA M E S M CK E R N A N I I I Senior Solution Specialist ! M O N I C A M CI M A Store Team Lead ! M A R I A A GA L L A R D O Store Team Lead ! SA N D R A P CA R R AS CO TeleRia Supervisor, Sr ! J OS E O RT I Z Territory Manager ! PAT R I CI A B E A R D Senior Billing Specialist ! T I F FA N Y N G U Y E N - H UY N H User Support Manager ! K A R E N CL E M E N TS Client Service Supervisor ! ST E P H E N B U TCH E R Product Manager ! D I A M A N T I N A O CO N Transaction Review Associate ! M A R LY N L B A R B A Teleria Specialist ! M A R I A D O LO R E S LO P E Z Regional Manager ! L AU R A E A N G U I A N O Store Team Lead ! SA M U E L BY R D Senior Software Architect ! R U BY CH O N G Product Manager ! DA R R E N B AU M E R Systems Analyst 151 ! J OV I TA Y CR U Z Human Resources Generalist ! A N G E L J PA L ACI OS Sales Associate ! V E RO N I CA N AVA R RO Credit Analyst ! A N D R E ' WA L K E R Senior Technical Analyst ! P E R L A E H E R N A N D E Z Teleria Specialist ! DAV I D G LOV E R Senior Software Architect ! RO B I N H E N D E RS O N Change Management Specialist ! M A R I A D E L RO CI O C A LV I L LO Teleria Specialist ! S I M O N V R U D K E V I CH Accounting Director - Americas ! CA R LOS A CE A Teleria Specialist ! S O N I A I L U G O Teleria Specialist ! D E N IS E ROACH Senior Programmer / Analyst ! K A R I N A H E R N A N D E Z Teleria Team Leader ! M A R I A C A LCA L A Web Support Specialist ! M A R L E N E I SA L M E R O N Fin Ops Clerk ! N A N CY N SA L A Z A R Collections Lead ! E L I Z A B E T H B A R R I OS Teleria Specialist ! B IS M A RCK E LO P E Z Order Veriﬁcation Analyst ! S I LV I A E H I DA LG O Collections Clerk ! M A R I A R SA E N Z Web Support Supervisor ! M A R I A C ACE V E D O Sales Associate ! A M A N DA P E R E Z TeleRia Supervisor ! M A R I A LU ISA D E D E I A N Quality Coach ! I LSA M E L I N A G U E R R E R O Teleria Manager ! W I L L I A M E WAU G H Chief Regulatory Officer ! R I CK E Y H A R R IS O N Senior Technical Analyst ! G E R E T TA M I L L S Computer Operator L O O K I N G F O R W A R D Annual Meeting Euronet's 2020 Annual Meeting of Stockholders will be held online only on Thursday, May 21, 2020. Visit ir.euronetworldwide.com for access information. Forward-Looking Statement Statements contained in this annual report that concern Privacy Regulation and Revised Payment Service Directive Euronet's or its management's intentions, expectations, requirements; changes in laws and regulations affecting or predictions of future performance, are forward-looking our business, including tax and immigration laws and any statements. Euronet's actual results may vary materially laws regulating payments, including DCC transactions; from those anticipated in such forward-looking statements changes in our relationships with, or in fees charged as a result of a number of factors, including: conditions in by, our business partners; competition; the outcome of world ﬁnancial markets and general economic conditions, claims and other loss contingencies affecting Euronet; the including the effects in Europe of the U.K.'s departure from cost of borrowing, availability of credit and terms of and the E.U.. and economic conditions in speciﬁc countries and compliance with debt covenants; impacts from COVID-19; regions; technological developments affecting the market and renewal of sources of funding as they expire and for our products and services; our ability to successfully the availability of replacement funding. These risks and introduce new products and services; foreign currency other risks are described in the Company's ﬁlings with the exchange rate ﬂuctuations; the effects of any breach of Securities and Exchange Commission, including our Annual our computer systems or those of our customers or vendors, Report on Form 10-K, Quarterly Reports on Form 10-Q and including our ﬁnancial processing networks or those of Current Reports on Form 8-K. Copies of these ﬁlings may other third parties; interruptions in any of our systems or be obtained via the SEC's Edgar website or by contacting those of our vendors or other third parties; our ability to the Company. Any forward-looking statements made in renew existing contracts at proﬁtable rates; changes in this report speak only as of the date of this release. Except fees payable for transactions performed for cards bearing as may be required by law, Euronet does not intend to international logos or over switching networks such as card update these forward-looking statements and undertakes transactions on ATMs; our ability to comply with increasingly no duty to any person to provide any such update under stringent regulatory requirements, including anti-money any circumstances. The Company regularly posts important laundering, anti-terrorism, anti-bribery, consumer and information to the investor relations section of its website. data protection and the European Union's General Data 152 A R O U N D T H E G L O B E Office Locations and Local Currency Amsterdam, the Netherlands Athens, Greece Auckland, NZ Beijing, China Belgrade, Serbia Berlin, Germany Billericay, U.K. Bracknell, U.K. Bratislava, Slovakia Brussels, Belgium Bucharest, Romania Budapest, Hungary Buena Park (LA), CA Cairo, Egypt Copenhagen, Denmark Dakar, Senegal Denver, CO Dubai, UAE Dublin, Ireland Geneva, Switzerland Hamburg, Germany Istanbul, Turkey Karachi, Pakistan Kiev, Ukraine Kracøw, Poland Kuala Lumpur, Malaysia Leawood, Kansas Lisbon, Portugal Little Rock, Arkansas London, U.K. Madrid, Spain Manama, Bahrain New Zealand dollar Milan, Italy Romanian new leu Prague, Czech Republic Martinsried, Germany euro Mexico City, Mexico Milton Keynes, U.K. Montréal, Canada Mexican peso euro British pound Canadian dollar Moscow, Russian Federation ruble Mumbai, India Munich, Germany Indian rupee euro Newmarket, Canada Canadian dollar Paris, France Pune, India Rome, Italy San Salvador, El Salvador Santiago, Chile Sao Paulo, Brazil Shanghai, China Singapore euro koruna Indian rupee euro U.S. dollar Chilean peso real yuan Singapore dollar Stockholm, Sweden krona Sydney, Australia Toronto, Canada Vienna, Austria Warsaw, Poland Zagreb, Croatia Australian dollar Canadian dollar euro zloty kuna euro euro yuan dinar euro British pound British pound euro euro forint U.S. dollar Egyptian pound Danish krone West African CFA franc U.S. dollar dirham euro Swiss franc euro lira Pakistan rupee hryvnia zloty ringgit U.S. dollar euro U.S. dollar British pound euro dinar 153 Euronet Office LocationsCreating an impact with products and services in over 170 countries across the globe.Leawood, KS, USA euronetworldwide.com

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