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goeasy

gsy · TSX Financial Services
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Sector Financial Services
Industry Asset Management - Bonds
Employees 1001-5000
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FY2014 Annual Report · goeasy
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2014 Annual Report

go foward. go further.

Giving Everyday People 
the Credit They Deserve

No one should be forced to settle for less simply 
because they are not perceived to be good enough.

Responsible financial decisions make the world go 
round. Our role is to ensure that access is available 
to conscientious people everywhere who aspire to 
a better future. They are everyday people who want 
nothing more than to be given a chance. People with 
the same needs as everyone else: To be treated with 
dignity and respect. To see their dreams come true.

2014 Annual Report | 1

2  |  easyhome Ltd.

B U S I N E S S   O V E R V I E W

We have taken 
easy to a whole 
new level.

goeasy is our new master brand 
that unites easyhome Leasing and 
easyfinancial and recognizes that 
we serve the needs of the same 
customer – the cash and credit 
constrained consumer.

easyhome

easyhome Ltd. is the Canadian leader in providing goods and 
financial services to the cash and credit constrained consumer. 
We serve our customers through two key operating divisions, 
easyhome Leasing and easyfinancial.

The markets for providing goods and financial services to the 
cash and credit constrained consumer are large and underserved 
in Canada. Typically, our consumers are denied credit products 
and services by the traditional retailers and banks, and do not 
want to go down the more expensive payday loan route. 

easyhome Leasing

easyhome Leasing is merchandise leasing, with an option to 
purchase. Consumers can acquire top-quality, brand name 
household furnishings, appliances and home electronic products 
under weekly or monthly agreements. Our programs appeal to 
a wide variety of consumers who are looking for alternatives 
to traditional retailers and who are attracted to a leasing 
transaction that does not involve a credit check, does not require 
an initial down payment, includes delivery and set up and offers 
them the flexibility to terminate the arrangement at any time.

easyfinancial

easyfinancial offers unsecured, installment loans in amounts 
ranging from $500 to $10,000 with repayment terms from 
9 to 48 months. Customers can choose to repay the entire 
loan balance at any time during the term without penalty. 
Our loan products often serve as a vehicle to help rebuild 
credit and provide access to financing for the cash and credit 
constrained consumer.

goeasy

goeasy is our new master brand. It is driven by three core 
pillars: access, relief and respect. When a customer deals with 
any of our business units, they will know they can obtain greater 
access to products and services through us than they can 
through more traditional retailers or banks who have denied 
them in the past. We will provide our customers with relief 
from their financial challenges with the promise of a decision 
within 30 minutes, and most importantly, our customers will 
know that they will be respected by our Company and our 
people throughout their entire customer experience.

2014 Annual Report | 3

Q & A

Q&A

After a year of solid 
achievements, members of 
the senior management team 
answer the questions most 
often asked by shareholders.

Q. How are you financing the growth 
of easyfinancial? 

Goertz: In 2014, we took steps to ensure we could rapidly 
expand our easyfinancial business. We put ourselves in 
a position of strength by increasing our available access 
to debt from $85 million to $200 million, while reducing 
interest rates and improving flexibility. This provides us 
with funds to grow easyfinancial quickly and also lower 
our overall cost of borrowing.

Steve Goertz
EVP & CFO

4  |  easyhome Ltd.

Q. What does the growth trajectory look like 
for easyfinancial over the next three years? 

Q. Why would someone take out 
an easyfinancial loan? 

Mullins: We expect to substantially grow our easyfinancial 
footprint by adding 60 to 65 new locations in 2015. This 
includes the purchase of 45 locations from a former payday 
loan operator that we opened in March 2015, and another 
15 to 20 new locations throughout the year. In 2016, we plan 
to add another 20 to 30 locations. 

We anticipate growing our overall revenue by 18 to 20% in each 
of the next two years, which will be achieved by increasing our 
gross consumer loans receivable portfolio to $280-295 million 
by the end of 2015, and to $340-370 million by the end of 2016.

Fiederer: Many of our consumers have been denied credit 
products and services by the banks and do not want to go 
down the more expensive payday loan route. This is a big 
segment of the population – an estimated seven million 
people in Canada. We treat our customers with respect and 
provide them with relief from their financial challenges 
with the promise of a decision within 30 minutes. Our loan 
products also can serve as a vehicle to help rebuild credit.

An area of focus for us is developing financial education for our 
customers. There is a surprising lack of financial educational 
materials available for the seven million Canadians who are 
considered to be cash and credit constrained. Creating financial 
literacy is about giving our customers the tools and education 
they need to better manage their finances with the ultimate goal 
of helping them improve their financial position. We feel strongly 
that helping our customers improve their financial position is a 
positive for both our customers and our brand.

Jason Mullins
EVP & COO

Andrea Fiederer
SVP & CMO

Q & A

Q. The US is a much bigger market than Canada. Why 
are you focusing so heavily on the Canadian market? 

Q. How do you enhance the profitability 
of the leasing business? 

Yeilding: When we launched easyhome Leasing in the U.S. 
in 2007, consumer spending was at its peak and consumer 
confidence was very high. Since then, much has changed. 
The U.S. market is hyper competitive and experiencing 
significant price and margin compression – pressures we 
are not seeing in Canada. So near the end of 2014, we made 
the decision to sell our U.S. franchise business to our Master 
Franchisor. This was motivated by a number of factors, but 
was primarily driven by the decision to focus on the strong 
opportunities that the Canadian market presents. The U.S. is 
a very different market with a unique set of opportunities and 
challenges. Omni-channel retailing goes hand in glove with 
goeasy. To introduce the same online support and transactional 
capabilities and to roll out the goeasy brand to all the U.S. 
franchisees would be very costly and would distract from 
the clearer and more profitable Canadian opportunity.

Ferguson: We plan to optimize the leasing business by 
focusing on the most strategic and most attractive store 
locations. In 2014, we closed 15 stores that we determined 
to be non-strategic. While this reduced our count, it paved 
the way for solid organic growth across our store network. 
In the fourth quarter of 2014, same-store sales growth for 
the leasing business was up 2.6%. This consolidation of 
locations was further enhanced by our goeasy master brand 
and online capabilities. goeasy will increase our brand 
exposure and help drive online sales.

David Yeilding
SVP Finance

James Ferguson
SVP Retail

Q. Does an uncertain economic environment 
such as drop in oil prices impact the risk profile 
you apply to the business? 

Appel: Market research tells us that the three prime macro-
economic indicators that affect our customers the most are 
the price of gas, inflation on food and clothing and the rate of 
employment. By late 2014 and early 2015, we have seen a fall 
in gas prices, meaning customers have more money to spend 
or repay debt, inflation near zero and employment almost 
back to 2007 pre-recession levels.

We constantly monitor the evolving economic environment 
in Canada, including the drop in oil prices. While it may be 
a negative pressure in oil producing provinces, it is also a 
benefit for provinces with a larger manufacturing base. Our 
loan book closely aligns with the population of the various 
provinces. Ontario represents 44% of the easyfinancial loan book 
and Alberta accounts for only 13%. On balance, we feel that our 
customers are better off with lower oil prices and that the macro-
economic shift of lower oil prices is positive for our business.

Q. How are you using technology to meet 
changing customer needs? 

Pennel: In 2014, we implemented a new, proprietary loan 
application management system to process applications 
originated in branch and on-line. We have a new credit decision 
engine that is fully integrated with our customer relationship 
management system to more efficiently meet the needs of our 
growing customer base. 

Even though it was just launched in the second half of 2014, the 
new goeasy ad campaign contributed to a dramatic increase in 
on-line loan applications. This is consistent with a shift toward 
online applications across the business and is indicative of our 
customers’ preferences. 

Our new system gives us a significantly enhanced view of 
the customer application process and lets us quickly and 
easily track our loan originations geographically, by industry 
or by employer. It also allows us to dynamically adjust our 
underwriting criteria, serve our customers and manage our 
loan portfolio better.

Jason Appel
SVP Risk and Analytics

Shane Pennel
SVP Operations 
and Shared Services

H I G H L I G H T S

Achieved 18.4% total revenue 
growth and 19.6% same 
store sales growth

2014 was the thirteenth consecutive 
year of growing revenues and 
delivering positive net income

Grew easyfinancial’s consumer 
loans receivable portfolio by a 
record 74% to finish the year with 
a gross consumer loans receivable 
portfolio of $192.2 million

Achieved 31% growth in adjusted 
earnings and 17% growth in 
adjusted earnings per share which 
provided record results

Increased the available credit 
facilities from $85 million to $200 
million to support the growth of 
easyfinancial while increasing 
flexibility and decreasing the 
interest rate

Opened 39 new 
easyfinancial locations

E-commerce transactional 
websites were enhanced and 
promoted to improve access to the 
company’s products and services

Implemented a proprietary loan 
application management system 
to process applications originated 
in the retail and online channels

Launched a new masterbrand: 
goeasy, to provide a corporate 
umbrella that unites all of the 
company’s business units

Completed the wind-down of our 
U.S. operations to focus on the 
opportunities in the Canadian 
marketplace

8  |  easyhome Ltd.

Annual Revenue ($000s)

300,000

250,000

200,000

150,000

100,000

50,000

$ –

$259,150

$218,814

$199,673

$188,325

CAGR = 11.1%

$168,189

$174,184

$158,081

$139,704

$116,334

$100,337

$86,070

$65,936 $70,488

$75,989

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

Note: All revenue restated to IFRS

easyhome Leasing

easyfinancial

Normalized Annual Net Income ($000s)

20,000

17,500

15,000

12,500

10,000

7,500

5,000

2,500

$ –

18,600

14,182

10,445

8,983

8,956

8,844

10,481

9,612

7,671

6,476

6,773

4,027

2,618

465

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

Note: 2001 to 2009 amounts reported on a Canadian GAAP basis. 2010 to 2014 amounts reported under IFRS

F I N A N C I A L   S U M M A R Y

(in $000s except per share amounts, employee counts, percentages and ratios)

2014

2013

2012

2011

2010

Income statement

Revenue

Operating income

Net income

Diluted earnings per share

Balance sheet

Lease assets

Gross consumer loans receivable

Total assets

External debt

Shareholders’ equity

Cash flow

Net issuance of consumer loans receivable

Purchase of lease assets

Purchase of property and equipment, intangibles and goodwill

Dividend payments

Key metrics

Adjusted earnings1

Adjusted earnings per share1

Operating margin (adjusted)1

Return on equity (adjusted)1

Same store revenue growth

External debt to shareholders’ equity

External debt to adjusted EBITDA1

Employees

259,150

218,814

199,673

188,325

174,184

34,593

19,748

1.42

24,965

14,182

1.15

17,709

11,057

0.92

15,267

9,612

0.81

9,710

6,072

0.58

64,526

68,453

192,225

110,704

68,075

70,658

66,996

47,565

67,692

23,800

319,472

232,900

189,927

159,123

139,088

121,597

61,374

39,611

153,968

135,633

105,013

33,123

97,542

18,251

91,511

101,021

49,066

12,339

4,527

52,152

49,423

11,233

4,060

31,425

55,446

11,630

4,038

29,398

48,614

5,584

3,913

16,872

47,130

6,226

3,562

18,600

14,182

10,481

1.34

12.9%

12.9%

19.6%

0.79

2.91

1.15

11.4%

12.4%

17.7%

0.45

2.01

9,612

0.81

8.1%

8,844

0.84

7.9%

0.87

8.7%

10.4%

10.2%

10.4%

8.9%

0.38

1.82

8.2%

0.34

1.72

4.3%

0.20

0.95

1,496

1,254

1,241

1,259

1,191

1Certain financial statement amounts have been adjusted to exclude unusual and non-recurring items. Further details on such adjustments can be found in the Management’s Discussion and Analysis.

2014 Annual Report | 9

Last year 
marked another 
successful year 

David Ingram
President and 
Chief Executive Officer (CEO)

10  |  easyhome Ltd.
10 | goeasy

M E S S A G E   T O   S H A R E H O L D E R S

2014 – A year of accomplishments

Last  year  marked  another  successful  year  of  easyhome’s 
long-term plan to aggressively grow the Company and be the 
Canadian leader in providing goods and financial services to 
the cash and credit constrained consumer. We achieved record 
performance  for  both  revenue  and  profit,  driven  primarily 
by  the  success  of  easyfinancial.  This  financial  strength  led 
our  Board  of  Directors  to  approve  an  18%  increase  to  our 
quarterly dividend from $0.085 to $0.10 per share. 

In 2014, we continued to execute on our strategic imperatives 
of  evolving  our  delivery  channels,  expanding  the  size  and 
scope  of  easyfinancial  and  executing  with  efficiency  and 
effectiveness.  Four  major  achievements  shaped  the  year 
and helped us on our path to achieving our full potential.

First, we strengthened our balance sheet to support future 
growth by increasing the Company’s debt facilities from $85 
million  to  $200  million  while  reducing  interest  rates  and 
improving  flexibility.  This  not  only  gave  us  access  to  fund 
our growth but also lowered our overall cost of borrowing.

Second,  we  wound  down  our  U.S.-based  franchising 
business, allowing us to focus on the Canadian market. We 
believe the Canadian market offers the best opportunity for 
us, as there is a large, unmet need with the cash and credit 
constrained consumer. 

Third, we saw success in improving our operating margin, a 
key metric for our business. In 2014, our operating margin 
for easyfinancial was 32.7%, up from the 31.0% achieved in 
2013. While we do expect that the earnings drag from the 
increased number of new store openings in 2015 will bring 
easyfinancial margins to 28 – 32% next year, we are confident 
that easyfinancial margins will return to more robust levels 
of 32 – 35% in 2016 and beyond.

Our fourth achievement of the year was the launch of our first 
multi-faceted branding campaign to introduce customers to 
our easyhome leasing and easyfinancial businesses under a 
new common brand called goeasy.

Shortly  after  the  end  of  the  year,  we  purchased  the  lease 
rights and obligations for 45 retail locations across Canada 
from  a  former  payday  loan  operator.  This  acquisition  will 
allow  us  to  accelerate  our  easyfinancial  retail  build-out  in 
2015 as we were able to carefully select the best locations 
to match our unfilled targeted geography. The timing is well 
aligned  as  consumer  demand  for  an  alternative  to  banks 
and payday loans has grown significantly over the last 12 
months and these branches will provide further access and 
convenience to our chosen customer demographic.

Growing easyfinancial with confidence

As part of our strategy, we have made the decision to focus 
on Canada. We believe there is a large, relatively untapped 
market  for  credit  solutions  for  customers  with  less  than 
perfect  credit  history  or  who  are  looking  for  alternatives. 
Historically,  the  consumer  demand  for  these  loans  was 
satisfied  by  the  consumer  lending  arms  of  several  large, 
international  financial  institutions.  Since  2009,  many  of 
the  largest  participants  in  this  market  have  either  closed 
their  operations  or  dramatically  reduced  their  size  due  to 
changes  in  banking  regulations  related  to  risk  adjusted 
capital  reserves,  leaving  easyfinancial  as  the  only  national 
participant  with  stated  growth  aspirations.  We  estimate 
that the historic Canadian market for unsecured consumer 
installment loans, consistent with the products offered by 
easyfinancial, was in excess of $1.5 billion at its peak, and 
will grow to more than $2 billion annually.

To  be  successful  in  this  market,  we  have  developed 
proprietary  underwriting  practices  and  credit  scoring 
models  that  have  been  developed  using  the  historical 
performance  of  our  loan  portfolio.  In  the  fourth  quarter 
of  2014,  we  implemented  a  proprietary  loan  application 
management  system  to  process  applications  originated 
in  branch  and  online.  This  system  is  supported  by  a  new 
credit  decision  engine  built  in  partnership  with  a  global 
leader in risk management technology solutions and is fully 
integrated  with  our  customer  relationship  management 
system  enabling  us  to  more  efficiently  meet  the  needs  of 
our growing customer base.

2014 Annual Report  |  11

With  our  loan  application  and  customer  relationship 
management  fully  integrated  on  one  platform,  we  have 
achieved greater centralized control over the underwriting 
process and are better positioned to optimize our lending 
activities with new and existing customers whose needs 
are constantly changing. 

Market  research  has  determined  that  the  three  main 
macro-economic  indicators  that  affect  our  customers 
are the price of gas, the rate of food/clothing inflation and 
employment.  The  decrease  in  gas  prices  that  we  have 
experienced  in  the  early  part  of  2015  is  a  positive  as  it 
generally  means  customers  have  more  money  to  spend 
or repay debt. Inflation in Canada has remained low while 
employment levels are almost back to 2007 pre-recession 
levels. All of these factors give us increased confidence in 
our growth strategy and we see our experience and risk 
management  expertise  as  key  competitive  advantages 
that would be very difficult to replicate.

We  continue  to  monitor  the  economic  environment  in 
Canada. For example, consumer confidence dipped late in 
2014, driven partly by the falling price of oil. Conventional 
wisdom indicates that a decline in the price of oil will have a 
negative impact on Alberta’s economy. When this occurred, 
we  were  able  to  quickly  assess  our  risk  and  determined 
that our direct exposure to the industry sector as a whole 
was  less  than  2%.  Our  loan  book  closely  aligns  with  the 
population  of  the  various  provinces,  and  as  such,  Ontario 
represents 44% of the easyfinancial loan book and Alberta 
accounts for only 13%. In the long run, the declining dollar 
creates a positive outlook for the Ontario economy, which 
is more focused on manufacturing. On balance we feel that 
our customers are better off with lower oil prices and that 
this macro-economic shift is positive for our business.

New master brand – goeasy

In September, we launched a new master brand – goeasy. 

The  new  goeasy  master  brand  will  provide  a  corporate 
umbrella  that  unites  and  supports  our  sub-brands  of 
easyhome Leasing and easyfinancial and allows us to more 
effectively reach our targeted demographic – the cash and 
credit  constrained  consumer  –  with  all  lines  of  business, 
including lease-to-own furniture, appliances, electronics and 
computers, loans from $500 up to $10,000 and mortgages.

The  values  of  the  new  goeasy  master  brand  are  Access, 
Relief  and  Respect.  When  a  customer  deals  with  any  of 
our business units, they will know they can obtain greater 
access  to  products  and  services  through  us  than  they 
can through more traditional retailers or banks who have 
denied  them  in  the  past.  We  will  provide  our  customers 
with relief from their financial challenges with the promise 
of  a  decision  within  30  minutes.  And,  most  importantly, 
our  customers  will  know  that  they  will  be  respected  by 
our  Company  and  our  people  throughout  their  entire 
customer  experience.  To  date,  our  customer  satisfaction 
surveys  undertaken  by  a  third  party  reveal  that  95%  of 
our customers are satisfied or highly satisfied with their 
experience with us.

goeasy is an integral part of our omni-channel marketing 
strategy whereby customers can engage or transact with 
us  in  store,  online,  on  the  telephone  or  on  their  mobile 
device.  Our  advertisements  are  designed  to  educate  our 
customers about our values as well as our products and 
services and ultimately allow them to access our product 
and service offering in the way that suits them. Web traffic 
to  our  sites,  a  key  measure  of  success  for  our  goeasy 
launch,  was  up  153%  in  the  fourth  quarter  of  2014  from 
the same period of 2014. We have seen significant growth 
in online orders within our leasing business while online 
applications for easyfinancial increased 181% in the fourth 
quarter  of  2014  compared  with  the  comparable  period 

12  |  easyhome Ltd.

Outlook for 2015 and beyond

We remain very confident for 2015 and beyond. We expect 
to substantially grow our easyfinancial footprint by adding 
60 to 65 new locations in 2015, including the 45 acquired 
locations already announced, and another 20 to 30 locations 
in 2016. We anticipate growing our revenue by 18 to 22% 
in each of the next two years, which will be achieved by 
increasing our gross consumer loans receivable portfolio 
to $280-295 million by the end of 2015, and to $340-370 
million by the end of 2016. While growth is important to us, 
we intend to grow in a sustainable fashion, always with a 
keen eye on risk management.

On  behalf  of  the  management  team,  I  want  to  thank  our 
employees for their dedication over the past year. I would 
also like to thank our Board of Directors for their guidance 
and their commitment to good governance as we execute 
on our exciting growth strategy. 

Sincerely,  
David Ingram,  
President & CEO

of  2013.  Building  our  brand  recognition  through  goeasy 
allows  us  to  access  a  larger  pool  of  customers  who  may 
not  currently  be  serviced  by  one  of  our  nearby  locations 
or  who  are  more  comfortable  transacting  electronically. 
Enhancing our online transactional capabilities means that 
our customers have a positive experience while accessing 
us remotely.

We make goods and credit available to people so they can 
access the things they need to make life better. We take 
pride in treating our customers with dignity and respect 
by helping them gain momentum and empowering them 
to help themselves. Together, we are building a business 
around these values and we are succeeding. We provide 
products  that  serve  a  need  in  the  market.  We  deliver 
them  with  a  high  level  of  respectful  customer  service 
and  we  operate  with  a  discipline  that  allows  us  to  be 
efficient and effective managers, improving returns to our 
shareholders.  As  we  build  market  awareness,  customer 
trust  and  loyalty  will  follow.  This  will  allow  us  to  pursue 
new  lines  of  businesses,  such  as  mortgages,  which  will 
allow  us  to  deepen  the  relationship  with  our  customers 
and further fuel our growth.

The right team to manage growth

As part of our five-year plan, we have recruited some of 
the  top  people  in  their  respective  fields  to  manage  our 
growth  strategy.  In  the  past  year,  we  have  added  key 
members to the management team to oversee key roles 
in risk, marketing, finance, and operations. 

We  now  have  the  right  people  and  systems  in  place  to 
manage  our  rapid  growth  plans,  while  ensuring  that  the 
quality of our loan portfolio is not compromised. 

2014 Annual Report  |  13

14  |  easyhome Ltd.

T A B L E   O F   C O N T E N T S

Management’s Discussion and Analysis of Financial Conditions and Results of Operations  .....................................16

  Caution Regarding Forward Looking Statements ...............................................................................................................................16

  Overview of the Business ............................................................................................................................................................................17

  Corporate Strategy ........................................................................................................................................................................................19

  Outlook ..............................................................................................................................................................................................................23

  Analysis of Results for the Year Ended December 31, 2014 ............................................................................................................25

  Selected Annual Information .....................................................................................................................................................................33

  Analysis of Results for the Three Months Ended December 31, 2014 ..........................................................................................34

  Selected Quarterly Information .................................................................................................................................................................41

  Portfolio Analysis...........................................................................................................................................................................................41

  Key Performance Indicators and Non-IFRS Measures ......................................................................................................................47

  Financial Condition........................................................................................................................................................................................54

  Liquidity and Capital Resources ................................................................................................................................................................55

  Outstanding Shares and Dividends ..........................................................................................................................................................56

  Commitments, Guarantees and Contingencies ....................................................................................................................................56

  Risk Factors ....................................................................................................................................................................................................57

  Critical Accounting Estimates ....................................................................................................................................................................62

  Adoption of New Accounting Standards and Standards Issued But Not Yet Effective .............................................................63

Internal Controls ............................................................................................................................................................................................63

Managements Responsibility for Financial Reporting ....................................................................................................65

Audited Consolidated Financial Statements ....................................................................................................................67

Corporate Information ......................................................................................................................................................105

2014 Annual Report  |  15

 
M A N A G E M E N T ’ S   D I S C U S S I O N   A N D   A N A LY S I S   O F   
F I N A N C I A L   C O N D I T I O N   A N D   R E S U LT S   O F   O P E R A T I O N S

Date: February 18, 2015

The  following  Management’s  Discussion  and  Analysis  [“MD&A”]  presents  an  analysis  of  the  financial  condition  
of  easyhome  Ltd.  and 
its  subsidiaries  [collectively  referred  to  as  “easyhome”  or  the  “Company”]  as  at  
December  31,  2014  compared  to  December  31,  2013,  and  the  results  of  operations  for  the  three  month  period 
and  year  ended  December  31,  2014  compared  with  the  corresponding  periods  of  2013.  This  MD&A  should  be  read 
in  conjunction  with  the  Company’s  audited  consolidated  financial  statements  and  the  related  notes  for  the  year  
ended  December  31,  2014.  The  financial  information  presented  herein  has  been  prepared  in  accordance  
with  International  Financial  Reporting  Standards  [“IFRS”],  unless  otherwise  noted.  All  dollar  amounts  are  in  
thousands of Canadian dollars unless otherwise indicated. 

This MD&A is the responsibility of management. The Board of Directors has approved this MD&A after receiving the 
recommendations of the Company’s Audit Committee, which is comprised exclusively of independent directors, and the 
Company’s Disclosure Committee.

This  MD&A  refers  to  certain  financial  measures  that  are  not  determined  in  accordance  with  IFRS.  Although  these 
measures do not have standardized meanings and may not be comparable to similar measures presented by other 
companies,  these  measures  are  defined  herein  or  can  be  determined  by  reference  to  our  financial  statements.  The 
Company  discusses  these  measures  because  it  believes  that  they  facilitate  the  understanding  of  the  results  of  its 
operations and financial position. 

Additional information is contained in the Company’s filings with Canadian securities regulators, including the Company’s 
Annual Information Form. These filings are available on SEDAR at www.sedar.com and on the Company’s website at 
www.easyhome.ca.

Caution Regarding Forward Looking Statements

This  MD&A  includes  forward-looking  statements  about  easyhome,  including,  but  not  limited  to,  its  business 
operations,  strategy  and  expected  financial  performance  and  condition.  Forward-looking  statements 
include, 
but  are  not  limited  to,  those  with  respect  to  the  estimated  number  of  new  locations  to  be  opened,  targets 
for  growth  of  the  consumer  loans  receivable  portfolio,  annual  revenue  growth  targets,  strategic  initiatives, 
new  product  offerings  and  new  delivery  channels,  anticipated  cost  savings,  planned  capital  expenditures, 
anticipated  capital  requirements,  liquidity  of  the  Company,  plans  and  references  to  future  operations  and  results  
and critical accounting estimates. In certain cases, forward-looking statements that are predictive in nature, depend upon 
or refer to future events or conditions, and/or can be identified by the use of words such as ‘expects’, ‘anticipates’, ‘intends’, 
‘plans’, ‘believes’, ‘budgeted’, ‘estimates’, ‘forecasts’, ‘targets’ or negative versions thereof and similar expressions, and/or 
state that certain actions, events or results ‘may’, ‘could’, ‘would’, ‘might’ or ‘will’ be taken, occur or be achieved. 

Forward-looking  statements  are  based  on  certain  factors  and  assumptions,  including  expected  growth,  results 
of  operations  and  business  prospects  and  are  inherently  subject  to,  among  other  things,  risks,  uncertainties  and 
assumptions about the Company’s operations, economic factors and the industry generally, as well as those factors 
referred  to  in  the  section  entitled  “Risk  Factors”.  There  can  be  no  assurance  that  forward-looking  statements  will 
prove to be as accurate as actual results and future events could differ materially from those expressed or implied by 
forward-looking statements made by the Company, due to, but not limited to important factors such as the Company’s 
ability to enter into new lease and/or financing agreements, collect on existing lease and/or financing agreements, open 
new locations on favourable terms, secure new franchised locations, purchase products which appeal to customers at 

16  |  easyhome Ltd.

a competitive rate, respond to changes in legislation, react to uncertainties related to regulatory action, raise capital 
under favourable terms, manage the impact of litigation (including shareholder litigation), control costs at all levels of 
the organization and maintain and enhance the system of internal controls. The Company cautions that the foregoing 
list is not exhaustive. 

The reader is cautioned to consider these and other factors carefully and not place undue reliance on forward-looking 
statements,  which  may  not  be  appropriate  for  other  purposes.  The  Company  is  under  no  obligation  (and  expressly 
disclaims any such obligation) to update or alter the forward-looking statements whether as a result of new information, 
future events or otherwise, unless required by law. 

Overview of the Business

easyhome  Ltd.  is  the  Canadian  leader  in  providing  goods  and  financial  services  to  the  cash  and  credit  constrained 
consumer. easyhome Ltd. serves its customers through two key operating divisions, easyhome Leasing and easyfinancial.

The activities of both easyhome Leasing and easyfinancial are governed by federal laws which set a maximum rate of 
interest and by the various consumer disclosure acts that exist in each province. As the Company does not offer payday 
loans and does not accept customer deposits, it is not subject to payday loan legislation or the rules set out for banks 
by the Office of the Superintendent of Financial Institutions.

Overview of easyhome Leasing

The oldest and largest segment of easyhome’s business is merchandise leasing, with an option to purchase, top-quality, 
brand name household furnishings, appliances and home electronic products to consumers under weekly or monthly 
agreements.  The  Company’s  programs  appeal  to  a  wide  variety  of  consumers  who  are  looking  for  alternatives  to 
traditional retailers and who are attracted to a leasing transaction that does not involve a credit check, does not require 
an initial down payment, includes delivery and set up and offers them the flexibility to terminate the arrangement at 
any time. These consumers may not be able to purchase merchandise because of a lack of credit or insufficient cash 
resources, who have a short-term or otherwise temporary need for the merchandise, or who simply want to use the 
merchandise, with no long-term obligation, before making a purchase decision.

Customers  who  wish  to  lease  merchandise  with  an  option  to  purchase  from  easyhome  are  required  to  enter  into 
easyhome’s  standard  form  merchandise  leasing  agreement  [a  “Merchandise  Lease  Agreement”].  The  Merchandise 
Lease Agreement provides that the customer will lease merchandise for a set term and make periodic payments on a 
weekly or monthly basis. Generally, customers are required to make an initial up-front lease payment and thereafter 
the  periodic  payments  are  collected  in  advance  for  each  payment  period.  If  the  customer  makes  all  of  the  periodic 
payments  throughout  the  lease  term,  he  or  she  will  obtain  ownership  of  the  merchandise.  In  addition,  at  specified 
times  during  the  term  of  a  Merchandise  Lease  Agreement,  customers  can  exercise  an  option  to  purchase  the  
leased merchandise at a predetermined price. easyhome maintains ownership of its merchandise until this purchase 
option is exercised. Ultimately, easyhome customers have the flexibility to return the merchandise at any time without 
any further obligations.

easyhome  Leasing  operates  through  both  corporately  owned  stores  located  across  Canada  and  through  a  network 
of  franchised  locations.  Additionally,  since  2013,  the  Company  allows  customers  to  enter  into  merchandise  leasing 
transactions through its e-commerce platform.

2014 Annual Report  |  17

Overview of easyfinancial 

easyfinancial is the Company’s financial services arm, offering installment loans and other ancillary financial services. 
easyfinancial  offers  unsecured,  installment  loans  in  amounts  from  $500  to  $10,000  for  9  to  48  month  terms  with 
bi-weekly, semi-monthly and monthly repayment options. Customers can choose to repay the entire loan balance at any 
time during the term without penalty. As a credit reporting lender, easyfinancial positions its loan products as a vehicle 
to help rebuild credit and provide access to financing for the cash and credit constrained consumer.

easyfinancial is a logical complement to the easyhome Leasing business, leveraging the resources of its affiliate and its 
expertise in transacting with a similar customer segment.

easyfinancial’s loans occupy a critical niche in the marketplace, bridging the gap between traditional financial institutions 
and costly payday lenders. Traditional financial institutions are unable to effectively offer credit solutions to consumers 
that are deemed to be a higher credit risk due to the consumer’s financial situation or less than perfect credit history. 
These same consumers prefer to avoid the high fees and onerous repayment terms imposed on them by payday lenders 
for  access  to  credit  solutions  that  they  require  to  deal  with  unforeseen  financial  situations.  easyfinancial’s  products 
appeal to these cash and credit constrained consumers who are looking for alternatives.

The  Company  believes  that  there  is  significant  demand  for  the  products  offered  by  easyfinancial  in  the  Canadian 
marketplace. Historically, the consumer demand for these loans was satisfied by the consumer lending arms of several 
large, international financial institutions. Since 2009, many of the largest participants in this market have either closed 
their operations or dramatically reduced their size due to changes in banking regulations related to risk adjusted capital 
reserves, leaving easyfinancial as the only national participant with stated growth aspirations. The Company estimates 
that the historic Canadian market for unsecured consumer installment loans, consistent with the products offered by 
easyfinancial, was in excess of $1.5 billion and that this market was serviced by over 600 retail locations. 

The easyfinancial business was initially developed using a kiosk that was physically located within an existing easyhome 
Leasing location. In 2011, to better meet customer demand for its products, the Company determined that the easyfinancial 
business would scale more successfully by operating out of stand-alone locations that were physically separated from 
the easyhome Leasing stores. These larger and higher capacity stand-alone locations also exhibited a more rapid growth 
trajectory. The first easyfinancial stand-alone location was opened in July 2011. Future location growth will be focused 
on stand-alone locations, which will also free up retail showroom space at the easyhome Leasing stores.

In  2013,  a  transactional  website  was  launched  by  easyfinancial  for  securing  consumer  installment  loans.  This  new 
delivery channel allowed the Company to reach consumers who may not have had access to a physical location or those 
who preferred to interact through the privacy and convenience of their home. 

The  Company  recognizes  that  the  loan  products  it  offers  to  consumers  carry  a  higher  risk  of  default  than  the  loan 
products offered by traditional banks and, as such, the Company will incur a higher level of delinquencies and charge 
offs,  but  that  this  will  be  offset  by  the  higher  yield  generated  on  the  consumer  loans  receivable.  To  assist  with  the 
management of this risk, the Company has developed proprietary underwriting practices and credit scoring models 
that have been developed using the historical performance of its portfolio. The Company continuously enhances these 
practices and scoring models to make better lending decisions, with a goal of maximizing total returns.

18  |  easyhome Ltd.

Corporate Strategy

The  Company  is  committed  to  being  the  Canadian  leader  in  providing  goods  and  financial  services  to  the  cash  and 
credit constrained consumer. To maintain this position, the Company must continuously evolve to meet the needs of 
its  chosen  consumer  segment.  Additionally,  the  Company  must  focus  on  maintaining  its  competitive  advantage  by 
capitalizing on the key aspects of each business unit, including brand awareness, superior customer service and its 
cross-country retail network. Cost efficiencies through economies of scale and shared services will further contribute 
to the Company’s ability to contend with competitive activities in the marketplace.

To achieve this long-term goal, the Company has three key business imperatives:

•  Evolving the delivery channels to better meet the needs of its customers

•  Expanding the size and scope of easyfinancial

•  Executing with efficiency and effectiveness

Evolving the Delivery Channels

Up until 2013, all of easyhome’s interactions with its leasing and financial services customers occurred at a physical 
retail location. In 2013, transactional websites were launched by easyhome Leasing for the leasing of new furniture, 
appliances and electronics, and easyfinancial for securing consumer installment loans. These new delivery channels 
allowed the Company to reach consumers who may not have had access to a physical location or those who preferred 
to interact through the privacy and convenience of their home. Further optimization of these channels will be achieved 
through ongoing analysis of transactional performance data and the enhancement of the transactional websites.

As a further means of responding to consumer demand and capturing growth, easyfinancial will also evolve its delivery 
channels  by  exploring  indirect  lending.  Indirect  lending  involves  creating  partnerships  with  merchants,  both  online 
and offline, to provide financing for their customers who do not qualify for the traditional credit products offered by 
these  merchants.  Under  such  a  delivery  channel,  these  customers  will  be  given  the  opportunity  to  apply  for  a  loan 
through  easyfinancial  at  the  point  of  purchase,  thereby  allowing  them  to  purchase  the  desired  products  or  services 
from the merchant partner. Lastly, effective centralized support services will ensure a superior customer experience 
by providing just in time support to the indirect lending channel backed by a fully integrated, real-time CRM platform.

The  easyhome  Leasing  business  will  complement  this  expansion  into  indirect  lending.  Consumer  loans  made  by 
easyfinancial to consumers for the purchase of product categories that are similar to those offered by easyhome Leasing 
will be secured by the purchased merchandise. In the event that the loan goes into default, the goods can be repossessed 
and the value of these recovered goods can be realized by leasing or selling the assets through the easyhome Leasing 
store network. In this manner, the Company can better manage its risk and has a significant competitive advantage over 
potential competitors that lack a viable outlet for realizing against the security.

Expanding the Size and Scope of easyfinancial

In addition to evolving its delivery channels, the Company will continue to focus on expanding the size and scope of 
easyfinancial. The Company believes that there is significant demand for the products offered by easyfinancial in the 
Canadian marketplace and that a large portion of this demand is currently not being satisfied. 

2014 Annual Report  |  19

 
 
 
The Company has made significant investments in its processes and infrastructure to position its easyfinancial business 
for long-term sustainable growth, including making the following key enhancements:

•  Outside experts were engaged by the Company to evaluate all of the key easyfinancial control processes  
  and make recommendations on industry best practices. All of the opportunities identified by these experts  
  have been addressed.

•  The Company has developed an internal competence in evaluating and managing credit risk. Using leading edge,  
  data-driven modeling and analytical techniques, underwriting and credit adjudication rules were enhanced with  

the goal of balancing throughput and charge offs to optimize returns.

•  An industry standard banking platform was implemented to ensure that the loans receivable portfolio could be  
  appropriately managed and information could be securely maintained on a scalable infrastructure.

•  In 2014, the Company implemented a proprietary loan application management system to process applications  
  originated in its retail and online channels. This system is supported by a new credit decision engine built in  
  partnership with a global leader in risk management technology solutions and is fully integrated with Company’s  
  customer relationship management platform enabling it to more efficiently meet the needs of its growing  
  customer base.

•  The easyfinancial management team was enhanced through the recruitment of senior managers with broad  
  experience in the financial services and mobile technology industries.

•   Through a combination of equity offerings, debt offerings and renegotiation of existing lending relationships, the  

Company secured the necessary capital to fund the expected growth for the near-term. The continued successful  
growth of the easyfinancial portfolio and the strengthened balance sheet should provide for access to further 
levels of capital in the future at reduced costs.

Unlike easyhome Leasing, the retail footprint of easyfinancial is not yet mature and requires expansion. The Company 
estimates  that  its  retail  footprint  for  easyfinancial  could  expand  to  over  250  locations  across  Canada.  The  Company 
is  responding  to  this  opportunity  by  strategically  adding  new  stand-alone  locations.  In  addition  to  providing  more 
convenient access to the customers that wish to transact in a physical retail environment, the critical mass of physical 
locations will strengthen the Company’s financial services brand, establishing easyfinancial as the leader in providing 
financing solutions to consumers who are looking for an alternative to traditional banks and payday lenders.

Over the long-term, the Company expects the operating margin of its easyfinancial business unit to exceed 35% (before 
any allocation of indirect corporate costs, interest and taxes). This operating margin, however, will be muted in periods 
of rapid expansion. Additional easyfinancial store openings will provide a drag on margins as the relatively fixed cost 
base of a new location in the months after opening will be disproportionately large until the consumer loans receivable 
portfolio  for  that  location  has  grown  to  a  sufficient  size  to  generate  larger  revenues.  The  Company  will  continue  to 
make investments in technology as it develops the required platforms for the new delivery channels. Additionally, the 
Company will make greater investments in marketing and advertising expenditures, particularly in electronic media, 
that will drive further growth of the portfolio, but will increase the expense load in the periods where such marketing 
and advertising occurs.

20  |  easyhome Ltd.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The expansion of easyfinancial will also be aided by the introduction of complementary financial products. The Company 
has a stated goal of being the Canadian leader in providing goods and financial services to the cash and credit constrained 
consumer and so the Company intends to build out a suite of products that can ladder a customer from establishing 
credit to home ownership. In cases where the Company has the expertise and resources to offer these products directly, 
it will do so. In other cases, it will look to partner with primary providers of these products and offer such products to 
the Company’s customers under a commission or fee type arrangement. As an example, in 2014 the Company launched 
a licensed mortgage brokerage business designed to assist customers in obtaining mortgage financing.

Executing with Efficiency and Effectiveness

The Company believes that the products and services presented to its customers are clearly differentiated from its competitors. 
easyhome Leasing has established itself as the Canadian market leader by providing a more inviting retail experience than its 
direct competitors, providing consumers with the guaranteed lowest weekly payment rates, and by employing more engaged 
and better trained retail associates.  easyfinancial provides consumers with a financing alternative that is less costly than 
payday loans and quicker and more convenient than traditional banks, all in an inviting retail or electronic environment.

To meet the demands of its customers and to maximize the profitability of the overall business, the Company will continue 
to focus on improving its level of execution across all areas of the business.

Offer High Levels of Customer Service and Satisfaction

Customer retention is of paramount importance. Frequent and positive customer interactions encourage repeat business and 
provide high levels of service and satisfaction. As part of its effort to provide superior customer service, the Company offers 
quick delivery of its merchandise and rapid loan decisions and funding. The Company believes that competent, knowledgeable 
and motivated personnel are necessary in order to achieve high levels of customer service and satisfaction. Accordingly, 
the Company has intensive employee training programs, as well as performance measurement programs, incentive driven 
compensation plans and other tools, in order to drive a positive customer experience and ensure customer retention. 

Increase Store Level Efficiency

Although the Company will pursue the previously described methods to encourage customer retention and growth, it must 
also aggressively manage all discretionary spending. Supplier relationships and economies of scale will be leveraged to 
reduce overall costs. Idle inventory levels within its stores will be maintained at optimum levels, balancing the need to 
provide customers with the choice and selection they require with the capital committed and management effort required 
to maintain this inventory. Other costs, especially labour, will be tightly controlled through centrally established thresholds, 
allowing spending to occur only when it will result in improved revenues. In addition, the Company will remediate and, if 
necessary, close underperforming stores, merging their portfolios with other nearby locations.

Utilize Data Analysis as a Competitive Advantage

The  Company  has  a  tremendous  volume  of  customer  data  that  it  has  gained  from  years  of  operating  its  merchandise 
leasing and consumer lending businesses. The Company has made significant investments in information technology to 
safeguard the privacy of this data and also to allow the business to analyze this data to make better business decisions. 
The intelligent use of this data and analysis will allow easyfinancial to continually enhance its underwriting practices and 
credit scoring models to make better lending decisions. It will allow easyhome Leasing to better understand the retention 
patterns of its customers and develop marketing and customer relationship programs that are tailored to each customer’s 
needs while maximizing profitability to the Company.

2014 Annual Report  |  21

Leverage the Synergies of Both Business Units

The  easyhome  Leasing  and  easyfinancial  businesses  offer  different  products  to  a  common  customer  segment  and 
share many operational practices such as customer relationship management, collections and contract administration. 
Historically, and as is common with both industries, these practices have been performed by each business unit at the 
local operating store level. While this approach results in more direct contact with customers, it makes it difficult to 
foster best practices and achieve economies of scale.

In the fourth quarter of 2013, The Company opened a new Shared Service Centre to provide operational support for 
both business units in areas such as collections, customer retention and customer care and to support the new delivery 
channels  that  do  not  operate  with  a  dedicated  local  presence.  The  Company  believes  that  this  hybrid  structure  will 
allow local operators to continue to provide a strong level of service directly to their customers, and will enable many 
administrative  and  support  functions  to  be  performed  at  a  reduced  cost,  employing  best  practices.  Going  forward, 
additional opportunities for providing coordinated operational support for all business units will be explored.

Continue to Invest in New Technologies

As indicated previously, the Company has made significant investments in technology over the past several years to 
provide easyfinancial with a scalable platform on which to support significant future growth and to allow new delivery 
channels to be accessed. This investment in new technologies will continue in the future as the Company evolves its 
delivery channels and expands the size and scope of easyfinancial. Investments in new technology will also be made to 
provide the operators and support staff with additional tools so that they can better service their customers and obtain 
greater levels of efficiency.

Improve Brand Recognition Through goeasy

In the third quarter of 2014 the Company announced a new master brand: goeasy. Going forward, the Company’s new  
goeasy  master  brand  will  provide  a  corporate  umbrella  that  unites  and  supports  its  sub-brands  of  easyhome  and 
easyfinancial and allow it to more effectively reach its targeted demographic – the cash and credit constrained consumer 
– with all its lines of business.

The values of the new goeasy master brand are Access, Relief and Respect. When a customer deals with any of the 
Company’s business units, they will know they can obtain greater access to products and services than they can through 
more traditional retailers or banks who have denied them in the past. Customers will be provided with relief from their 
financial challenges with the promise of a decision within 30 minutes. Finally, customers will know that they will be 
respected by the Company and its people throughout their entire customer experience. These are the core pillars that 
anchor the goeasy brand.

The new master brand launch also involved a shift away from traditional paper based advertising channels towards 
a  greater  investment  in  broadcast  and  digital  media.  By  focusing  on  the  master  brand,  the  Company  will  maximize 
the  impact  of  its  advertising  dollars.  Both  of  the  Company’s  sub-brands  (easyhome  and  easyfinancial)  will  be  united 
under this one umbrella with one common message focused around the core brand pillars. It will reach a new set of 
customers that are unaware of the Company’s products and services. Longer term, the master brand will facilitate the 
launch of new products and services and reduce the cost of customer acquisition.

22  |  easyhome Ltd.

Outlook

The discussion in this section is qualified in its entirety by the cautionary language regarding forward-looking statements 
found in the “Caution Regarding Forward-Looking Statements” of this MD&A.

Update of 2014 Targets

The Company’s 2014 targets, along with the underlying assumptions and risk factors, were originally communicated 
in its December 31, 2013 MD&A and subsequently revised in its June 30, 2014 MD&A. 

New easyhome Leasing stores opened in year

Corporately owned stores

Franchise stores that are consolidated 
for financial statement purposes

Franchise stores

New easyfinancial locations opened in year

Gross consumer loans receivable portfolio at 
year end

easyfinancial operating margin

Total revenue growth

Actual
Results for
2014

Revised
Targets for
2014

Explanation for Variance to Targets

–

2

5

36

$192.2  
million

32.7%

18.4%

–

2

3 

Target achieved

Target achieved

Target achieved

30 – 35

Target achieved

$180 – $190 
million

Target surpassed due to stronger  
than anticipated demand for the  
easyfinancial product

30 – 32%

Target achieved

14 – 16%

Target surpassed due to stronger  
than anticipated demand for the  
easyfinancial product

Looking  to  2015,  easyhome’s  strategic  focus  remains  unchanged.  The  Company  will  focus  on  evolving  its  delivery 
channels, expanding the size and scope of easyfinancial and executing with efficiency and effectiveness.

2014 Annual Report  |  23

Update of Two Year Targets

The Company’s 2015 and 2016 targets were originally reported in its December 31, 2013 MD&A and were subsequently  
revised during 2014 due to the strong growth of the Company’s easyfinancial business. The following table outlines the  
Company’s targets for 2015 and 2016 and provides the material assumptions used to develop such forward-looking 
statements. In addition to targets on new store openings and revenue growth, the Company has provided additional 
targets specific to the easyfinancial business as this business unit has a relatively short history and is going through a 
period of rapid expansion. These targets are inherently subject to risks which are identified in the following tables, as 
well as those risks referred to in the section entitled “Risk Factors”.

Targets for 
2015

Targets for 
2016

Assumptions

Risk Factors1

•    The Company continues to be 

able to access growth capital for 
its easyfinancial business at a 
reasonable cost.

•   Virtually all new locations will 

operate as stand-alone branches.

•    The earnings drag from newly 
opened locations is within 
acceptable levels.

•   The Company’s ability to  

secure new real estate and 
experienced personnel. 

•    The new store opening plan and 
the development of new delivery 
channels occur as expected.

•    The Company continues to be  
able to access growth capital  
for its easyfinancial business  
at a reasonable cost.

•    Retail business conditions are 
assumed to be within normal 
parameters with respect to 
consumer demand and margins.

•   The Company’s ability to  

secure new real estate and 
experienced personnel.

•    Nominal growth for the easyhome 

Leasing business unit.

•    Continued accelerated growth of 
the consumer loans receivable 
portfolio, driven by new delivery 
channels, additional store openings 
and increased marketing spend.

•    Retail business conditions are 
assumed to be within normal 
parameters with respect to 
consumer demand and margins.

•   Changes to regulations  

governing the products offered  
by the Company.

•    No changes to the yield on 
easyfinancial’s products.

•    Although the long term 

•    The Company’s ability to  

easyfinancial margin is expected  
to be 35%, operating margins 
in 2015 will be moderated by 
investments made to drive future 
growth including the additional  
cost of the 45 acquired sites

•    Yield and cost rates at  

mature locations are indicative  
of future performance

achieve operating efficiencies  
as its locations mature.

•   The earnings drag from newly 
opened locations is within 
acceptable levels.

New easyfinancial  
locations opened  
in year

60 – 65

20 – 30

Gross consumer 
loans receivable 
portfolio at  
year end

$280 – $295 
million

$340 – $370 
million

Total revenue growth

18% – 22%

18% – 22%

easyfinancial  
operating margin

28% – 32%

32% – 35%

1 Risk factors include those risks referred to in the section entitled “Risk Factors”.

24  |  easyhome Ltd.

Analysis of Results for the Year Ended December 31, 2014

Financial Highlights and Accomplishments

•  2014 was the thirteenth consecutive year of growing revenues and delivering profits. Since 2001, total  
  revenue has seen a compounded annual growth rate of 11.1% while net income has grown from a loss  
  of $1.9 million in 2001 to net income of $19.7 million in 2014. In 2014, the Company delivered record  

levels of revenue, net income and earnings per share.

•  easyhome continued to grow revenue during 2014. Revenue for the year increased to $259.2 million  

from $218.8 million in 2013, an increase of $40.4 million or 18.4%. The growth was driven primarily by  
the expansion of easyfinancial and its consumer loan receivable portfolio. Same store revenue growth  
for the year, which includes revenue growth from easyfinancial, was 19.6%. Excluding the impact of  

  easyfinancial, same store revenue growth was 2.6%.

•  The Company continued to secure the additional capital needed to fund the growth of its consumer loans  
  receivable portfolio at lower costs throughout the year. In the third quarter of 2014, the Company entered  

into a new $200 million credit facility, replacing the Company’s previous debt facilities and providing  
  $115 million of additional capital to support the growth of easyfinancial. The new credit facility, which  
  expires on October 4, 2018, is comprised of a $180 million term loan and a $20 million revolving operating  

facility. This additional capital will allow easyfinancial to continue to expand during 2015.

•  In the third quarter of 2014, the Company announced the launch of a new master brand: goeasy. The  
  Company’s new goeasy master brand will provide a corporate umbrella that unites and supports its  
  sub-brands of easyhome and easyfinancial and allows it to more effectively reach its targeted demographic  
  – the cash and credit constrained consumer. The new master brand launch was complemented by an  
integrated advertising campaign which included television ads, a new website (www.goeasy.com) and  
  social media channels, as well as in-store and direct mail marketing. The brand launch, and incremental  
  marketing to fuel the growth of easyfinancial, resulted in higher advertising spend in 2014. 

•  During 2014, the consumer loans receivable portfolio experienced record growth, increasing by  
  $81.5 million compared with growth of $40.0 million in 2013. The gross consumer loans receivable 
  as at December 31, 2014 was $192.2 million compared with $110.7 million as at December 31, 2013, up  
  73.6%. Similarly, easyfinancial revenue increased by 72.3% in the year compared to 2013, driven by the  
  expanded consumer loans receivable portfolio. During the year, easyfinancial opened 37 new branches.

•  The key metrics measuring the performance of the Company’s consumer loans receivable portfolio both  

improved in the year. Bad debt expense as a percentage of revenue improved from 25.3% in 2013 to 24.1%  
in the current year while net charge offs as a percentage of average gross consumer loans receivable  
improved from 13.9% in 2013 to 13.0% in the current year.

•  During the fourth quarter of 2014, the Company decided to wind down its operations in the U.S. and focus  
  on the Canadian marketplace. This wind down involved the sale of the Company’s rights to future royalty  
  payments from its franchisees, the recognition of impairment provisions against certain intangible  
  assets and property and equipment located in the U.S. and the recording of other restructuring charges  
  which consisted of provisions for onerous leases, severance and other charges. For the quarter ended  
  December 31, 2014, a net credit of $1.2 million was recorded as restructuring and other charges within  
  operating income. No further related charges are expected in future periods.

2014 Annual Report  |  25

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
•  Operating income for 2014 was $34.6 million compared to $25.0 million in 2013, an increase of $9.6 million  
  or 38.6%. Overall operating margin for the year was 13.3%, up from the 11.4% reported in 2013. Excluding  
  restructuring and other items, adjusted operating earnings for the year was $33.4 million, up $8.4 million  
  or 33.7% compared with 2013. Adjusted operating margin was 12.9% for the year.

•  Net income for 2014 reached a record level of $19.7 million or $1.42 per share on a diluted basis compared  
  with $14.2 million or $1.15 per share in 2013, an increase of $5.5 million and $0.27 respectively. Excluding  
the impact of restructuring and other items, adjusted earnings for 2014 was $18.6 million or $1.34 per  

  share on a diluted basis.

•  During the fourth quarter of 2014, the Company implemented a proprietary loan application management  
  system to process applications originated in its retail and online channels. This system is supported by a  
  new credit decision engine built in partnership with a global leader in risk management technology solutions  
  and is fully integrated with Company’s customer relationship management platform enabling it to more  
  efficiently meet the needs of its growing customer base.

26  |  easyhome Ltd.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Summary Financial Results and Key Performance Indicators

(in $000’s except earnings per share and percentages)

Dec. 31, 2014

Dec. 31, 2013

$ / %

% Change

Year Ended

Variance

Variance

Summary Financial Results

Revenue

Operating expenses before depreciation and amortization

259,150

167,916

218,814

140,137

EBITDA

EBITDA margin

Depreciation and amortization expense

Operating income

Operating margin

Finance costs

Effective income tax rate

Net income for the period

Diluted earnings per share

Adjusted (Normalized) Financial Results1

Adjusted EBITDA margin

Adjusted operating earnings

Adjusted operating margin

Adjusted earnings

Adjusted earnings per share

Key Performance Indicators1 

Same store revenue growth

Same store revenue growth excluding easyfinancial

Potential monthly lease revenue

Change in potential monthly lease revenue due  

to ongoing operations

easyhome Leasing operating margin

Gross consumer loans receivable

Growth in consumer loans receivable

Gross loan originations

Bad debt expense as a percentage of easyfinancial revenue

Net charge offs as a percentage of average  

gross consumer loans receivable

easyfinancial operating margin

1 See description in section “Key Performance Indicators and Non-IFRS Measures”.

41,809

16.1%

56,641

34,593

13.3%

8,800

23.4%

19,748

1.42

15.7%

33,368

12.9%

18,600

1.34

19.6%

2.6%

10,955

30,599

14.0%

53,712

24,965

11.4%

5,638

26.6%

14,182

1.15

14.0%

24,965

11.4%

14,182

1.15

17.7%

7.3%

11,430

143 

243 

15.4%

192,225

81,521

233,805

24.1%

13.0%

32.7%

16.4%

110,704

40,046

142,008

25.3%

13.9%

31.0%

18.4%

19.8%

36.6%

–

5.5%

38.6%

–

56.1%

–

39.2%

23.5%

–

33.7%

–

31.1%

16.5%

–

–

(4.2%)

(41.1%)

73.6%

103.6%

64.6%

–

40,366

27,779

11,210

2.1%

2,929

9,628

1.9%

3,162

(3.2%)

5,566

0.27

1.7%

8,403

1.5%

4,418

0.19

1.9%

(4.7%)

(475)

(100)

(1.0%)

81,521 

41,475 

91,797

(1.2%)

(0.9%)

1.7%

2014 Annual Report  |  27

 
 
Store Locations Summary

easyhome Leasing

Corporately owned stores

Consolidated franchise locations

Total consolidated stores

Canadian franchise stores

U.S. franchise stores1

Total franchise stores

Total easyhome Leasing stores

easyfinancial

Kiosks (in store)

Stand-alone locations

National loan office

Total easyfinancial locations

Locations as at 
Dec. 31, 2013

Locations opened 
during year

Locations closed 
/ sold during year

Conversions

Locations as at 
Dec. 31, 2014

173 

9 

182 

19

36

55 

237 

65 

53 

1 

119 

–

2 

2 

–

5

5 

7 

1 

36 

–

37 

(6)

(3)

(9)

(1)

(42)

(43)

(52)

–

(2)

–

(2)

(4)

(2)

(6)

5

1

6 

–

(2)

2 

–

–

163 

6 

169 

23 

–

23 

192 

64 

89 

1 

154

1During the fourth quarter of 2014, the Company decided to wind down its operations in the U.S. and focus on the Canadian marketplace. This wind down involved the sale of the Company’s rights 
to future royalty payments from its U.S. franchisees. The stores for which royalties will no longer be received were treated as locations closed or sold during the quarter for reporting purposes.

28  |  easyhome Ltd.

Summary Financial Results by Operating Segment

($ in 000’s except earnings per share)

easyhome Leasing

easyfinancial

Corporate

Total

Revenue 

158,322 

100,828 

–

259,150 

Year Ended December 31, 2014

Total operating expenses before depreciation 

and amortization and restructuring and other items

Restructuring and other items

Depreciation and amortization

Operating income (loss) 

Finance costs

Income before income taxes

Income taxes

Net income for the period

Diluted earnings per share

81,305 

–

52,711 

24,306 

64,524 

–

3,298 

33,006 

23,312 

169,141 

(1,225)

632 

(22,719)

(1,225)

56,641 

34,593 

8,800

25,793

6,045

19,748

1.42

($ in 000’s except earnings per share)

easyhome Leasing

easyfinancial

Corporate

Total

Year Ended December 31, 2014

Revenue 

Total operating expenses before depreciation 

and amortization

Depreciation and amortization

Operating income (loss) 

Finance costs

Income before income taxes

Income taxes

Net income for the period

Diluted earnings per share

160,296

82,778

51,210 

26,308

58,518 

38,435 

1,918

18,165 

–

218,814 

18,924 

140,137 

584 

(19,508)

53,712 

24,965 

5,638 

19,327 

5,145 

14,182 

1.15

2014 Annual Report  |  29

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Revenue

Revenue for the year ended December 31, 2014 was $259.2 million compared to $218.8 million in 2013, an increase of 
$40.3 million or 18.4%. Same store sales growth for the year was 19.6%. The increase to revenue was driven by the 
growth of the easyfinancial business.

easyhome Leasing – Revenue for the year ended December 31, 2014 was $158.3 million, a decrease of $2.0 million from 
2013. The year over year change in revenue can be attributed to several factors:

•  Revenue growth across the Canadian store network (excluding the impact of store sales and closures)  
  was $0.8 million in 2014 compared to the prior year.

•  The acquisition of leasing portfolios in the year which were merged with existing stores resulted in an additional  
  $0.2 million of revenue in 2014 when compared with 2013.

•  Growth in the franchise network, both from consolidated franchise locations and fees generated from  
  unconsolidated franchises, contributed to $1.6 million of revenue growth.

•   Revenue gains were offset by store closures and sales which occurred during the past two years  
(net of the transfer of portfolios to nearby locations) resulting in a $4.6 million decline in revenue.

easyfinancial – Revenue for the year ended December 31, 2014 was $100.8 million, an increase of $42.3 million or 72.3% 
from 2013. The increase was due to the growth of the consumer loans receivable portfolio, which increased from $110.7 
million as at December 31, 2013 to $192.2 million as at December 31, 2014, an increase of $81.5 million or 73.6%. The gross 
consumer loans receivable portfolio grew by $81.5 million in the year as compared with growth of $40.0 million in 2013.

Total Operating Expenses before Depreciation and Amortization (and Restructuring and Other Items)

Total operating expenses before depreciation and amortization and restructuring and other items was $169.1 million 
for  the  year  ended  December  31,  2014,  an  increase  of  $29.0  million  or  20.7%  from  2013.  The  increase  in  operating 
expenses was driven primarily by the higher costs associated with the expanding easyfinancial business and higher 
corporate costs partially offset by lower operating costs within the Leasing business. Total operating expenses before 
depreciation and amortization and restructuring and other items represented 65.3% of revenue for 2014 as compared 
with 64.0% for 2013. 

easyhome Leasing – Total operating expenses before depreciation and amortization for the year ended December 31, 2014 
were $81.3 million, a decrease of $1.5 million or 1.8% from 2013. Net cost reductions related to lower advertising and 
marketing expenditures during the year and a reduced number of stores. Consolidated leasing store count declined 
from 182 as at December 31, 2013 to 169 at December 31, 2014.

easyfinancial – Total operating expenses before depreciation and amortization were $64.5 million for the year ended 
December 31, 2014, an increase of $26.1 million or 67.9% from 2013. Operating expenses excluding bad debt expense 
increased  by  $16.6  million  or  70.3%  in  the  year  driven  by:  i)  higher  advertising  and  marketing  costs  including  the 
costs associated with the launch of the Company’s master brand – goeasy, ii) 35 additional branches when compared 
to  December  31,  2013  and  the  shift  towards  higher  capacity  stand  alone  branches,  iii)  higher  costs  associated  with 
easyfinancial’s shared service centre to support the larger loan book and iv) incremental expenditures to develop new 
distribution channels and manage the growing branch network. Overall, branch count increased from 119 as at December 
31, 2013 to 154 as at December 31, 2014. Additionally, stand-alone branches increased from 53 as at December 31, 2013 
to 89 as at December 31, 2014.

30  |  easyhome Ltd.

 
 
 
 
 
 
 
Bad debt expense increased to $24.3 million for 2014 from $14.8 million in 2013, an increase of $9.5 million or 64.2%. 
The relative increase in bad debt expense trailed the growth of the consumer loans receivable portfolio which grew by 
73.6% over the past 12 months. Bad debt expense expressed as a percentage of easyfinancial revenue, was 24.1% for the 
year, down from the 25.3% reported in 2013. Similarly, net charge-offs as a percentage of the average gross consumer 
loans receivable improved from 13.9% reported in 2013 to 13.0% in 2014.

Corporate  –  Total  operating  expenses  before  depreciation  and  amortization  and  restructuring  and  other  items  was  
$23.3 million for the year ending December 31, 2014 compared to $18.9 million in 2013, an increase of $4.4 million or 23.3%.  
The increase was due primarily to higher incentive compensation expenses. Stock based compensation expense, which is 
driven in part by movements in the Company’s share price, increased by $2.5 million in 2014 as compared to 2013. Accrued 
short-term  bonus  expense,  which  is  based  on  earnings  performance  against  targets,  increased  due  to  the  improved 
operating results of the Company compared with 2013. Corporate expenses before depreciation and amortization and 
restructuring and other items represented 9.0% of revenue in 2014 compared to 8.6% of revenue in 2013.

Restructuring and other items – During the fourth quarter of 2014, the Company decided to wind down its operations in the  
U.S. and focus on the Canadian marketplace. This involved the sale of the Company’s rights to future royalty payments 
from  its  franchisees,  the  recognition  of  impairment  provisions  against  certain  intangible  assets  and  property  and 
equipment located in the U.S. and the recording of other restructuring charges which consisted of provisions for onerous 
leases, severance and other charges. For the year ended December 31, 2014, a net credit of $1.2 million was recorded 
as restructuring and other charges within operating income. No further related charges are expected in future periods.

Depreciation and Amortization

Depreciation and amortization for the year ended December 31, 2014 was $56.6 million, up $2.9 million or 5.4% from 2013.  
The increase was attributable to: i) the growing easyfinancial branch network and the increased number of stand-alone 
locations,  ii)  the  amortization  of  new  easyfinancial  systems  and  iii)  an  increase  in  the  depreciation  and  amortization 
expense within the leasing business. 

Leasing depreciation and amortization as a percentage of leasing revenue for the year was 33.3% up from 31.9% in 2013  
due to a combination of: i) decreasing average lease terms – particularly on used inventory, ii) merchandising activities  
to optimize inventory levels for the goeasy master brand launch in the third quarter of 2013 and iii) increased product costs  
not passed on to customers.

Overall depreciation and amortization represented 21.9% of revenue for 2014, down from 24.5% in 2013. 

2014 Annual Report  |  31

Operating Income (Income before Finance Costs and Income Taxes)

Operating income for 2014 was $34.6 million compared to $25.0 million in 2013, an increase of $9.6 million or 38.6%. 
Overall operating margin for the year was 13.3%, up from the 11.4% reported in 2013. Excluding restructuring and other 
items, adjusted operating earnings for the quarter was $33.4 million, up $8.4 million or 33.7% compared with 2013. 
Adjusted operating margin was 12.9% for the year up from 11.4% in 2013.

easyhome Leasing – Operating income was $24.3 million for 2014 down $2.0 million from 2013 and driven primarily by  
lower revenue, higher depreciation and amortization and partially offset by lower store operating costs associated with 
a reduced number of stores. 

easyfinancial – Operating income was $33.0 million for 2014, compared with $18.2 million in 2013, an increase of $14.8 million  
or  81.3%.  Operating  margin  for  the  year  was  32.7%  compared  with  31.0%  in  2013.  The  growth  in  operating  income  
and operating margin was driven by the growing consumer loans receivable portfolio allowing easyfinancial to achieve  
further economies of scale. 

Finance Costs

Finance costs for 2014 were $8.8 million, up $3.7 million from 2013. This increase in finance costs was driven by higher 
average borrowing levels as well as an increased blended borrowing rate.

Income Tax Expense

The effective income tax rate for 2014 was 23.4% compared to 26.6% in 2013. During the fourth quarter of 2014, the 
Company  decided  to  wind  down  its  operations  in  the  U.S.  which  involved  the  sale  of  the  Company’s  rights  to  future 
royalty payments from its U.S. franchisees. This resulted in a gain on sale in the Company’s U.S. subsidiary which had 
adequate tax loss carryforwards to eliminate any tax payable on the transaction thus resulting in a low effective income 
tax  rate  in  the  year.  Excluding  the  impact  of  the  Company’s  U.S.  operations,  the  Company’s  effective  tax  rate  for  its 
Canadian operations for 2014 was 26.5%.

Net Income and EPS

Net income for 2014 was $19.7 million or $1.42 per share on a diluted basis compared with $14.2 million or $1.15 per 
share in 2013, an increase of $5.5 million and $0.27 respectively. Excluding the impact of restructuring and other items, 
adjusted earnings for 2014 was $18.6 million or $1.34 per share on a diluted basis.

32  |  easyhome Ltd.

Selected Annual Information

Operating Results

($ in 000’s except per share amounts)

Revenue

Net income

Dividends declared  

on common shares

Cash dividends declared  
per common share

Earnings per Share

Basic

Diluted

Assets and Liabilities

($ in 000’s)

Total Assets

Liabilities

Bank debt

Term loan

Other

Total Liabilities

2014

259,150

19,748

2013

218,814

14,182

2012

199,673

11,057

4,530

4,178

4,043

0.34

0.34

1.47 

1.42 

1.16

1.15

0.34

0.93

0.92

2011

188,325

2010

174,184

9,612

4,029

0.34

0.81

0.81

6,072

3,562

0.34

0.58

0.58

As At
Dec. 31, 2014

As At
Dec. 31, 2013

As At
Dec. 31, 2012

As At
Dec. 31, 2011

As At
Dec. 31, 2010

319,472

232,900

189,927

159,123

139,088

1,756

119,841

43,907

165,504

23,496

37,878

35,893

97,267

21,281

18,330

45,303

84,914

33,123

–

28,458

61,581

18,251

–

29,326

47,577

2014 Annual Report  |  33

Analysis of Results for the Three Months Ended December 31, 2014

Fourth Quarter Highlights

•   easyhome continued to grow revenue during the fourth quarter of 2014. Revenue for the quarter reached a 

record high of $70.0 million, up from the $57.8 million reported in the fourth quarter of 2013 and an increase 
of $12.2 million or 21.2%. The growth was driven primarily by the expansion of easyfinancial and its consumer 
loans receivable portfolio. Same-store revenue growth for the quarter, which includes revenue growth from 
easyfinancial, was 20.8%. Excluding the impact of easyfinancial, same-store revenue growth was 2.6%.

•   The gross consumer loans receivable portfolio as at December 31, 2014 was $192.2 million compared with  
$110.7 million as at December 31, 2013, an increase of $81.5 million or 73.6%. The loan book grew by $26.5 
million in the quarter compared with growth of $17.9 million in the fourth quarter of 2013. Loan originations 
were also strong in the quarter at $74.2 million, up 44.8% compared with the fourth quarter of 2013. Similarly, 
easyfinancial revenue increased by 70.0% in the quarter compared to the same period of 2013, driven by a larger 
consumer loans receivable portfolio. easyfinancial opened 12 new stand-alone branches in the quarter.

•   Bad debt expense expressed as a percentage of easyfinancial revenue, was 22.0% for the fourth quarter of 2014, 
down from the 24.6% reported for the fourth quarter of 2013. Similarly, net charge-offs as a percentage of the 
average gross consumer loans receivable on an annualized basis improved from 13.2% reported in the fourth 
quarter of 2013 to 11.3% in the current quarter. During the fourth quarter of 2014, the Company sold certain 
previously charged off accounts for total proceeds of $0.9 million which has been included in the net charge offs.

•   Operating income for the three month period ended December 31, 2014 was $11.5 million compared to 

$7.5 million for the comparable period in 2013, an increase of $4.0 million or 53.7%. Excluding restructuring and 
other items, adjusted operating earnings for the quarter was $10.3 million, up $2.8 million or 37.4% compared 
with the fourth quarter of 2013. Adjusted operating margin was 14.7% for the quarter up from 13.0% in the 
fourth quarter of 2013.

•  Net income for the fourth quarter of 2014 was $7.1 million or $0.51 per share on a diluted basis compared with  
  $4.3 million or $0.33 per share in the fourth quarter of 2013, an increase of $2.8 million and $0.18 respectively.  
  Excluding the impact of restructuring and other items, adjusted earnings for the fourth quarter of 2014 was  
  $6.0 million or $0.43 per share on a diluted basis.

34  |  easyhome Ltd.

 
 
 
 
 
 
 
 
Summary Financial Results and Key Performance Indicators

(in $000’s except earnings per share and percentages)

Dec. 31, 2014

Dec. 31, 2013

$ / %

% Change

Three Months Ended

Variance

Variance

Summary Financial Results

Revenue

Operating expenses before depreciation and amortization

EBITDA

EBITDA margin1

Depreciation and amortization expense

Operating income

Operating margin1

Finance costs

Effective income tax rate

Net income for the period

Diluted earnings per share

Adjusted (Normalized) Financial Results1

Adjusted EBITDA margin

Adjusted operating earnings

Adjusted operating margin

Adjusted earnings

Adjusted earnings per share

Key Performance Indicators1 

Same store revenue growth

Same store revenue growth excluding easyfinancial

Potential monthly lease revenue

Change in potential monthly lease revenue due  

to ongoing operations

easyhome Leasing operating margin

Gross consumer loans receivable

Growth in consumer loans receivable

Gross loan originations

Bad debt expense as a percentage of easyfinancial revenue

Net charge offs as a percentage of average  

gross consumer loans receivable

easyfinancial operating margin

1 See description in section “Key Performance Indicators and Non-IFRS Measures”.

70,042

44,024

13,518

19.3%

14,476

11,542

16.5%

2,907

17.6%

7,112

0.51

17.6%

10,317

14.7%

5,964

0.43

20.8%

2.6%

10,955

57,796

36,708

8,930

15.5%

13,579

7,509

13.0%

1,414

28.9%

4,336

0.33

15.5%

7,509

13.0%

4,336

0.33

20.3%

6.8%

11,430

12,246

7,316

4,588

3.8%

897

4,033

3.5%

1,493

(11.3%)

2,776

0.18

2.1%

2,808

1.7%

1,628

0.10

0.5%

(4.2%)

(475)

21.2%

19.9%

51.4%

–

6.6%

53.7%

–

105.6%

–

64.0%

54.5%

–

37.4%

–

37.5%

30.3%

–

–

(4.2%)

593 

662 

(69)

(10.4%)

15.4%

192,225

26,505

74,198

22.0%

11.3%

35.0%

16.4%

110,704

17,912

51,242

24.6%

13.2%

34.1%

(1.0%)

81,521 

8,593 

22,956

(2.6%)

(1.9%)

0.9%

73.6%

48.0%

44.8%

–

–

–

2014 Annual Report  |  35

 
Store Locations Summary

easyhome Leasing

Corporately owned stores

Consolidated franchise locations

Total consolidated stores

Canadian franchise stores

U.S. franchise stores1

Total franchise stores

Total easyhome Leasing stores

easyfinancial

Kiosks (in store)

Stand-alone locations

National loan office

Total easyfinancial locations

Locations as at 
Sept. 30, 2014

Locations opened 
during quarter

Locations closed / 
sold during quarter

Conversions

Locations as at 
Dec. 31, 2014

164 

9

173 

22 

40

62

235 

64 

78 

1 

143 

–

1 

1 

–

2

2 

3 

–

12 

–

12 

–

(3)

(3)

(1)

(42)

(43)

(46)

–

(1)

–

(1)

(1)

(1)

(2)

2

–

2 

–

–

–

–

–

163 

6 

169 

23 

–

23 

192 

64 

89 

1 

154 

1During the fourth quarter of 2014, the Company decided to wind down its operations in the U.S. and focus on the Canadian marketplace. This wind down involved the sale of the Company’s rights 
to future royalty payments from its U.S. franchisees. The stores for which royalties will no longer be received were treated as locations closed or sold during the quarter for reporting purposes.

36  |  easyhome Ltd.

Summary Financial Results by Operating Segment

($ in 000’s except earnings per share)

easyhome Leasing

easyfinancial

Corporate

Three Months Ended December 31, 2014

Revenue 

Total operating expenses before depreciation 

and amortization and restructuring and other items

Restructuring and other items

Depreciation and amortization

Operating income (loss) 

Finance costs

Income before income taxes

Income taxes

Net income for the period

Diluted earnings per share

39,370 

19,944 

–

13,344 

6,082 

30,672 

18,972 

–

968 

10,732 

($ in 000’s except earnings per share)

easyhome Leasing

easyfinancial

Corporate

Three Months Ended December 31, 2013

Revenue 

Total operating expenses before depreciation 

and amortization

Depreciation and amortization

Operating income (loss) 

Finance costs

Income before income taxes

Income taxes

Net income for the period

Diluted earnings per share

39,742 

20,384

12,822

6,536 

18,054 

11,290 

606 

6,158 

6,333 

45,249 

(1,225)

164 

(5,272)

Total

70,042 

(1,225)

14,476 

11,542 

2,907

8,635

1,523

7,112

0.51 

Total

57,796 

–

–

5,034 

36,708 

151 

(5,185)

13,579 

7,509 

1,414 

6,095

1,759

4,336 

0.33 

2014 Annual Report  |  37

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Revenue

Revenue for the three month period ended December 31, 2014 was $70.0 million compared to $57.8 million in the 
same period in 2013, an increase of $12.2 million or 21.2%. Same store sales growth for the quarter was 20.8%. 
Revenue growth was driven primarily by the growth of easyfinancial. 

easyhome Leasing – Revenue for the three month period ended December 31, 2014 was $39.4 million, a decrease 
of $0.4 million from the comparable period in 2013. Factors impacting revenue in the period included:

•   Revenue growth across the Canadian store network (excluding the impact of store sales and closures) 

was $0.4 million in the fourth quarter of 2014 compared with the fourth quarter of 2013. Same store sales 
growth excluding the impact of easyfinancial was 2.6% in the quarter.

•   The acquisition of leasing portfolios in the quarter which were merged with existing stores resulted 
in an additional $0.2 million of revenue in the quarter compared with the comparable period of 2013.

•  Growth in the franchise network, both from consolidated franchise locations and fees generated from  
  unconsolidated franchises, contributed to $0.2 million of revenue growth.

•   Revenue gains were offset by store closures and sales which occurred during the past 15 months 
(net of the transfer of portfolios to nearby locations) resulting in a $1.2 million decline in revenue.

easyfinancial  –  Revenue  for  the  three  month  period  ended  December  31,  2014  was  $30.7  million,  an  increase  of  
$12.6 million or 70.0% from the comparable period in 2013. The increase was due to the growth of the consumer  
loans  receivable  portfolio,  which  increased  from  $110.7  million  as  at  December  31,  2013  to  $192.2  million  as  at 
December 31, 2014, an increase of $81.5 million or 73.6%. The gross consumer loans receivable portfolio grew by 
$26.5 million in the quarter as compared with growth of $17.9 million for the fourth quarter of 2013. Loan originations 
were also strong in the quarter at $74.2 million, up 44.8% compared with the fourth quarter of 2013.

Total Operating Expenses before Depreciation and Amortization (and Restructuring and Other Items)

Total  operating  expenses  before  depreciation  and  amortization  and  restructuring  and  other  items  were  $45.2  million 
for the three month period ended December 31, 2014, an increase of $8.5 million or 23.2% from the comparable period 
in  2013.  The  increase  in  operating  expenses  was  driven  primarily  by  the  higher  costs  associated  with  the  expanding 
easyfinancial business as well as higher corporate costs. Total operating expenses before depreciation and amortization 
and restructuring and other items represented 64.6% of revenue for the fourth quarter of 2014 compared with 63.5% for 
the fourth quarter of 2013. 

easyhome  Leasing  –  Total  operating  expenses  before  depreciation  and  amortization  for  the  three  month  period  ended 
December 31, 2014 was $19.9 million, a decrease of $0.4 million or 2.2% from the comparable period in 2013. Increased store 
level costs were more than offset by cost reductions associated with closed or sold locations and reduced marketing and 
advertising spend. Consolidated leasing store count declined from 182 as at December 31, 2013 to 169 at December 31, 2014.

easyfinancial – Total operating expenses before depreciation and amortization were $19.0 million for the fourth quarter of 
2014, an increase of $7.7 million or 68.0% from the comparable period in 2013. Operating expenses, excluding bad debt, 
increased by $5.4 million or 78.6% in the quarter driven by: i) $0.8 million in additional advertising and marketing costs to 
support the strong growth in the consumer loans receivable portfolio, ii) the increased costs associated with 35 additional 
branches when compared to December 31, 2013 and the shift towards higher capacity stand alone branches, iii) higher 
costs associated with easyfinancial’s shared service centre and iv) incremental expenditures to develop new distribution 

38  |  easyhome Ltd.

 
 
 
 
 
channels and manage the growing branch network. Overall, branch count increased from 119 as at December 31, 2013 to 
154 as at December 31, 2014. Additionally, stand-alone branches increased from 53 as at December 31, 2013 to 89 as at 
December 31, 2014.

Bad debt expense increased to $6.8 million for the fourth quarter of 2014 from $4.4 million during the comparable period  
in  2013,  up  $2.4  million  or  51.8%.  The  relative  increase  in  bad  debt  expense  trailed  the  growth  of  the  consumer  loans  
receivable  portfolio  which  grew  by  73.6%  over  the  past  12  months.  Bad  debt  expense  expressed  as  a  percentage  of 
easyfinancial revenue, was 22.0% for the fourth quarter of 2014, down from the 24.6% reported for the fourth quarter of 
2013. Similarly, net charge-offs as a percentage of the average gross consumer loans receivable on an annualized basis 
improved from 13.2% reported in the fourth quarter of 2013 to 11.3% in the current quarter. During the fourth quarter of 
2014, the Company sold certain previously charged off accounts for total proceeds of $0.9 million which has been included 
in the net charge offs. Excluding these proceeds, net charge offs as a percentage of the average gross consumer loans 
receivable on an annualized basis was 13.2%.

Corporate – Total operating expenses before depreciation and amortization and restructuring and other items was $6.3 million 
for the fourth quarter of 2014 compared to $5.0 million in the fourth quarter of 2013, an increase of $1.3 million or 25.8%. 
The increase related primarily to higher accrued incentive compensation expenses as well as higher salaries, information 
technology and other administrative costs. The increase in accrued incentive compensation expenses was driven by the 
strong financial performance of the business which exceeded internal targets. Similarly, stock based compensation expense 
increased by $0.4 million in the quarter driven by the increased vesting of share based units due to the strong financial 
performance partially offset by the impact on stock based compensation expense of the share price declining by 11.7% in the 
quarter. Corporate expenses before depreciation and amortization and restructuring and other items represented 9.0% of 
revenue in the fourth quarter of 2014 as compared to 8.7% of revenue in the fourth quarter of 2013. 

Restructuring and other items – During the fourth quarter of 2014, the Company decided to wind down its operations in the 
U.S. and focus on the Canadian marketplace. This wind down involved the sale of the Company’s rights to future royalty 
payments from its franchisees, the recognition of impairment provisions against certain intangible assets and property and 
equipment located in the U.S. and the recording of other restructuring charges which consisted of provisions for onerous 
leases, severance and other charges. For the quarter ended December 31, 2014, a net credit of $1.2 million was recorded 
as restructuring and other charges within operating income. No further related charges are expected in future periods.

Depreciation and Amortization

Depreciation and amortization for the three month period ended December 31, 2014 was $14.5 million, up $0.9 million or 
6.6% from the comparable period in 2013. The increase was attributable to the growing easyfinancial branch network, the 
amortization of new easyfinancial systems as well as higher depreciation and amortization within the leasing business. 

Leasing depreciation and amortization as a percentage of leasing revenue for the quarter was 33.8%, up from 32.2% in 
the fourth quarter of 2013. The increased depreciation rate was due to a combination of decreasing average lease terms, 
particularly on used inventory, and increased product costs not passed on to customers.

Overall depreciation and amortization represented 20.7% of revenue for the three months ended December 31, 2014, down 
from 23.5% in the comparable period of 2013. 

2014 Annual Report  |  39

Operating Income (Income before Finance Costs and Income Taxes)

Operating income for the three month period ended December 31, 2014 was $11.5 million compared to $7.5 million for 
the comparable period in 2013, an increase of $4.0 million or 53.7%. Overall operating margin for the quarter was 16.5%, 
up from the 13.0% reported in the fourth quarter of 2013. Excluding restructuring and other items, adjusted operating 
earnings for the quarter was $10.3 million, up $2.8 million or 37.4% compared with the fourth quarter of 2013. Adjusted 
operating margin was 14.7% for the quarter, up from 13.0% in the fourth quarter of 2013.

easyhome Leasing – Operating income was $6.1 million for the fourth quarter of 2014, down $0.5 million or 6.9% when 
compared with the fourth quarter of 2013. The decline in operating income was the result of store sales or closures 
during the past 15 months which reduced operating income by $0.2 million and increases to operating expenses and 
lease asset depreciation which more than offset the organic increase in revenue. Operating margin for the fourth quarter 
of 2014 was 15.4%, down from 16.4% reported in the fourth quarter of 2013.

easyfinancial – Operating income was $10.7 million for the fourth quarter of 2014 compared with $6.2 million for the 
comparable period in 2013, an increase of $4.5 million or 74.3%. The growth in operating income was driven primarily 
by the growth of the consumer loans receivable portfolio. Operating margin for the fourth quarter of 2014 was 35.0% 
compared with 34.1% in the comparable period of 2013. 

Finance Costs

Finance costs for the three month period ended December 31, 2014 were $2.9 million, up $1.5 million from the same 
period in 2013. This increase in finance costs was driven by higher average borrowing levels.

Income Tax Expense

The effective income tax rate for the fourth quarter of 2014 was 17.6% compared to 28.9% in the fourth quarter of 2013. 
During  the  fourth  quarter  of  2014,  the  Company  decided  to  wind  down  its  operations  in  the  U.S.  which  involved  the 
sale of the Company’s rights to future royalty payments from its U.S. franchisees. This resulted in a gain on sale in the 
Company’s U.S. subsidiary which had adequate tax loss carryforwards to eliminate any tax payable on the transaction 
thus resulting in a low effective income tax rate in the quarter. 

Net Income and EPS

Net income for the fourth quarter of 2014 was $7.1 million or $0.51 per share on a diluted basis compared with $4.3 million 
or $0.33 per share in the fourth quarter of 2013, an increase of $2.8 million and $0.18 respectively. Excluding the impact  
of restructuring and other items, adjusted earnings for the fourth quarter of 2014 was $6.0 million or $0.43 per share on  
a diluted basis. 

40  |  easyhome Ltd.

Selected Quarterly Information

($ in millions except per share amounts 
and percentages)

Revenue

Net income for the period

Net income as a percentage 

of revenue

Earnings per Share1

Basic

Diluted

Dec. 
2014

70.0

7.1

Sept. 
2014

65.5

3.5

Jun. 
2014

63.2

4.5

Mar. 
2014

60.3

4.6

Dec. 
2013

57.8

4.3

Sept. 
2013

54.9

3.8

Jun. 
2013

53.8

3.1

Mar. 
2013

52.4

2.9

Dec. 
2012

51.7

3.8

10.2%

5.3%

7.2%

7.7%

7.5%

6.8%

5.8%

5.6%

7.3%

0.53 

0.51 

0.26 

0.25 

0.34 

0.33 

0.35 

0.34 

0.34 

0.33 

0.32 

0.31 

0.26 

0.26 

0.24 

0.24 

0.32

0.31

1Quarterly earnings per share are not additive and may not equal the annual earnings per share reported. This is due to the effect of stock issued during the year on the basic weighted average 
number of common shares outstanding together with the effects of rounding.

Portfolio Analysis

The Company generates its revenue from a portfolio of lease agreements and consumer loans receivable that are originated 
through the initial transaction with its customers. To a large extent, the business results for a period are determined by the 
performance of these portfolios and the make-up of the portfolios at the end of a period are an important indicator of future 
business results.

The Company measures the performance of its portfolios during a period and their make-up at the end of a period using a 
number of key portfolio indicators as described in more detail below. Several of these key performance indicators are not 
measurements in accordance with IFRS and should not be considered as an alternative to net income or any other measure of 
performance under IFRS.

The discussion in this section refers to certain financial measures that are not determined in accordance with IFRS. Although 
these measures do not have standardized meanings and may not be comparable to similar measures presented by other 
companies, these measures are defined herein or can be determined by reference to the Company’s financial statements. The 
Company discusses these measures because it believes that they facilitate the understanding of the results of its operations 
and financial position. 

2014 Annual Report  |  41

easyhome Leasing Portfolio Analysis

Potential Monthly Leasing Revenue

The Company measures its leasing portfolio through potential monthly lease revenue. Potential monthly lease revenue 
reflects the revenue that the Company’s portfolio of leased merchandise would generate in a month providing it collected 
all lease payments due in that period. Growth in potential monthly lease revenue is driven by several factors including 
an increased number of customers, an increased number of leased assets per customer as well as an increase in the 
average price of the leased items.

The change in the potential monthly lease revenue during the periods were as follows:

Three Months Ended

Year Ended

($ in 000’s)

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

Opening potential monthly lease revenue

10,655 

10,843 

11,430 

11,634 

Change due to store openings or acquisitions during the period

Change due to store closures or sales during the period

Change due to ongoing operations

Net change

73 

(366)

593 

300 

26 

(101)

662 

587 

104 

(722)

143 

(475)

26 

(473)

243 

(204)

Ending potential monthly lease revenue

10,955 

11,430 

10,955 

11,430 

easyhome Leasing Portfolio by Product Category

At the end of the periods, the Company’s leasing portfolio as measured by potential monthly lease revenue was allocated 
between the following product categories:

($ in 000’s)

Furniture

Appliances

Electronics

Computers

Potential monthly lease revenue

Year Ended

Dec. 31, 2014

Dec. 31, 2013

4,191 

 1,196 

 3,706 

1,862 

10,955

 4,247 

 1,298 

 3,729 

 2,156 

11,430

42  |  easyhome Ltd.

easyhome Leasing Portfolio by Geography

At the end of the periods, the Company’s Leasing portfolio as measured by potential monthly lease revenue was allocated 
between the following geographic regions:

($ in 000’s except percentages)

Newfoundland & Labrador

Nova Scotia

Prince Edward Island

New Brunswick

Quebec

Ontario

Manitoba

Saskatchewan 

Alberta

British Columbia

USA

December 31, 2014

December 31, 2013

$

944

864

202

734

571

3,956

265

728

1,430

953

308

% of total

8.6%

7.9%

1.8%

6.7%

5.2%

36.1%

2.4%

6.7%

13.1%

8.7%

2.8%

$

954

934

197

739

541

4,085

283

709

1,411

1,066

511

% of total

8.3%

8.2%

1.7%

6.5%

4.7%

35.7%

2.5%

6.2%

12.3%

9.4%

4.5%

Potential monthly lease revenue

10,955

100.0%

11,430

100.0%

easyhome Leasing Charge-Offs

When easyhome Leasing enters into a leasing transaction with a customer, a sale is not recorded as easyhome retains 
ownership of the related asset under the lease. Instead, the Company recognizes its leasing revenue over the term of 
the lease as payments are received from the customer. Periodically, the lease agreement is terminated by the customer 
or by the Company prior to the anticipated end date of the lease and the assets are returned by the customer to the 
possession of the Company. In some instances, the Company is unable to regain possession of the assets and so the 
asset must be charged off. Net charge offs (charge offs less subsequent recoveries of previously charged off assets) are 
included in the depreciation of lease assets expense for financial reporting purposes.

($ in 000’s except percentages)

Net charge offs

Leasing revenue

Net charge offs as a percentage of easyhome Leasing revenue

Three Months Ended

Year Ended

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

1,633

39,370

4.1%

1,411

39,742

3.6%

5,145

158,322

3.2%

4,976

160,296

3.1%

2014 Annual Report  |  43

Consumer Loans Receivable Portfolio Analysis

Loan Originations and Net Principal Written

Gross  loan  originations  is  the  value  of  all  consumer  loans  receivable  advanced  to  the  Company’s  customers  during 
the period where new credit underwritings have been performed. Included in gross loan originations are loans to new 
customers and new loans to existing customers, a portion of which is applied to eliminate their prior borrowings. Net 
principal written details the Company’s gross loan originations during a period, excluding that portion of the originations 
that has been used to eliminate the prior borrowings. The gross loans originations and net principal written during the 
period were as follows: 

($ in 000’s)

Loan originations to new customers

Loan originations to existing customers

Less: Proceeds applied to repay existing loans

Net advance to existing customers

Net principal written

Gross Consumer Loans Receivable

Three Months Ended

Year Ended

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

33,011

41,187

(21,091)

20,096

53,107

19,857

31,385

(16,122)

15,263

35,120

104,194

129,611

(63,243)

66,368

170,562

60,130

81,878

(39,629)

42,249

102,379

The measure that the Company uses to measure its easyfinancial portfolio is gross consumer loans receivable. Gross 
consumer  loans  receivable  reflects  the  period  end  balance  of  the  portfolio  before  provisioning  for  potential  future 
charge-offs. Growth in gross consumer loans receivable is driven by several factors including an increased number of 
customers and an increased loan value per customer.

The changes in the gross consumer loans receivable portfolio during the periods were as follows:

Three Months Ended

Year Ended

($ in 000’s)

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

Opening gross consumer loans receivable

Gross loan originations 

Gross principal payments and other adjustments

Gross charge offs before recoveries

Net growth in gross consumer loans receivable during the period

Ending gross consumer loans receivable

165,720

74,198

(41,047)

(6,646)

26,505

192,225 

92,792

51,242

110,704

233,805

(29,808)

(130,682)

(3,522)

17,912

110,704

(21,602)

81,521

192,225

70,658

142,008

(89,153)

(12,809)

40,046

110,704

44  |  easyhome Ltd.

Net Charge Offs

In addition to loan originations, the consumer loans receivable portfolio during a period is impacted by charge offs 
of  delinquent  customers.  The  Company  charges  off  delinquent  customers  when  they  are  90  days  contractually  in 
arrears. Subsequent collections of previously charged off accounts are netted with charge offs during a period to 
arrive at net charge offs.

Net  charge-offs  are  actual  loans  charged  off  net  of  recoveries.  Average  gross  consumer  loans  receivable  has  been 
calculated based on the average of the month end loan balances for the indicated period. This metric is a measure of the 
collection performance of the easyfinancial consumer loans receivable portfolio. For interim periods, the rate is annualized.

($ in 000’s except percentages)

Net charge offs

Average gross consumer loans receivable

Net charge offs as a percentage of average gross  

consumer loans receivable (annualized)

easyfinancial Bad Debt Expenses

Three Months Ended

Year Ended

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

5,167

182,548

3,414

103,537

19,500

149,615

11.3%

13.2%

13.0%

12,106

86,968

13.9%

The Company’s bad debt expense for a period includes the net charge offs for that particular period plus any increases 
or decreases to its allowance for loan losses. 

The details of the Company’s bad debt expense for the period were as follows:

($ in 000’s except percentages)

Net charge offs

Net change in allowance for loan losses

Bad debt expense 

easyfinancial revenue

Bad debt expense as a percentage of easyfinancial revenue

Three Months Ended

Year Ended

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

5,167

1,590

6,757

30,672

22.0%

3,414

1,032

4,449

18,054

24.6%

19,500

4,764

24,264

100,828

24.1%

12,106

2,694

14,800

58,518

25.3%

2014 Annual Report  |  45

easyfinancial Allowance for Loan Losses

The allowance for loan losses is a provision that is reported on the Company’s balance sheet that is netted against the gross 
consumer loans receivable to arrive at the net consumer loans receivable. The allowance for loan losses provides for a 
portion of the future charge offs that have not yet occurred within the portfolio of consumer loans receivable that exist at the 
end of a period. It is determined by the Company using a standard calculation that is not subject to management’s discretion 
or estimates that considers i) the relative maturity of the loans within the portfolio, ii) the long-term expected charge off rates 
based on actual historical performance and iii) the long-term expected charge off pattern (timing) for a vintage of loans over 
their life based on actual historical performance. The allowance for loan losses essentially estimates the charge offs that are 
expect to occur over the subsequent five month period for loans that existed as of the balance sheet date.

($ in 000’s except percentages)

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

Three Months Ended

Year Ended

Allowance for loan losses, beginning of period

Net charge offs written off against the allowance

Change in allowance due to lending and collection activities

Allowance for loan losses, ending of period

Allowance for loan losses as a percentage of the ending  

gross consumer loans receivable

Aging of the Consumer Loans Receivable Portfolio

9,941

(5,166)

6,757

11,532

6.0%

5,736

(3,417)

4,449

6,768

6.1%

6,768

(19,500)

24,264

11,532

4,074

(12,106)

14,800

6,768

6.0%

6.1%

An aging analysis of the consumer loans receivable portfolio at the end of the periods is as follows:

December 31, 2014

December 31, 2013

$

% of total

$

% of total

178,590

92.9%

102,588

92.7%

9,004

1,505

1,273

1,853

13,635

192,225

4.7%

0.8%

0.7%

0.9%

7.1%

5,445

811

855

1,005

8,116

100.0%

110,704

4.9%

0.7%

0.8%

0.9%

7.3%

100%

($ in 000’s except percentages)

Current 

Days past due

1 – 30 days

31 – 44 days

45 – 60 days

61 – 90 days

Gross consumer loans receivable

46  |  easyhome Ltd.

easyfinancial Consumer Loans Receivable Portfolio by Geography

At the end of the periods, the Company’s easyfinancial consumer loans receivable portfolio was allocated between the 
following geographic regions:

($ in 000’s except percentages)

Newfoundland & Labrador

Nova Scotia

Prince Edward Island

New Brunswick

Quebec

Ontario

Manitoba

Saskatchewan 

Alberta

British Columbia

Territories

December 31, 2014

December 31, 2013

$

% of total

$

% of total

11,773

18,715

2,757

12,115

–

84,393

6,826

9,567

24,872

19,600

1,607

6.1%

9.7%

1.4%

6.3%

–

43.9%

3.7%

5.0%

12.9%

10.2%

0.8%

8,301

13,771

2,067

6,875

–

47,034

3,782

5,387

12,666

10,444

377

7.5%

12.4%

1.9%

6.2%

–

42.6%

3.4%

4.9%

11.4%

9.4%

0.3%

Gross consumer loans receivable

192,225

100.0%

110,704

100.0%

Key Performance Indicators and Non-IFRS Measures

In addition to the reported financial results under IFRS and the metrics described in the Portfolio Analysis section of 
this MD&A, the Company also measures the success of its strategy using a number of key performance indicators as 
described in more detail below. Several of these key performance indicators are not measurements in accordance with 
IFRS and should not be considered as an alternative to net income or any other measure of performance under IFRS.

The discussion in this section refers to certain financial measures that are not determined in accordance with IFRS. Although 
these measures do not have standardized meanings and may not be comparable to similar measures presented by other 
companies, these measures are defined herein or can be determined by reference to the Company’s financial statements.  
The Company discusses these measures because it believes that they facilitate the understanding of the results of its  
operations and financial position. 

2014 Annual Report  |  47

Several non-IFRS measures that are used throughout this discussion are defined as follows:

Same Store Revenue Growth

Same store revenue growth measures the revenue growth for all stores that have been open for a minimum of 15 months.  
To calculate same store revenue growth for a period, the revenue for that period is compared to the same period 
in the prior year. Same store revenue growth is influenced by both the Company’s product offerings as well as the 
number of stores which have been open for a 12-36 month time frame, as these stores tend to be in the strongest 
period of growth at this time.

($ in 000’s except percentages)

Same store revenue growth

Same store revenue growth excluding easyfinancial

Three Months Ended

Year Ended

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

20.8%

2.6%

20.3%

6.8%

19.6%

2.6%

17.7%

7.3%

Operating Margin, Adjusted Operating Earnings, Adjusted Operating Margin, Adjusted Earnings,  
Adjusted Earnings Per Share

At various times, operating income, operating margin, net income and earnings per share may be affected by unusual 
items which have occurred in the period and which impact the comparability of these measures with other periods. 
The  Company  defines  operating  margin  as  operating  income  divided  by  revenue.  Items  are  considered  unusual  if 
they are outside of normal business activities, significant in amount and scope and are not expected to occur on a 
recurring basis. The Company defines i) adjusted operating earnings as operating income excluding such unusual 
and  non-recurring  items,  ii)  adjusted  earnings  as  net  income  excluding  such  items  and  iii)  adjusted  earnings  per 
share as diluted earnings per share excluding such items. The Company believes that adjusted operating earnings, 
adjusted earnings and adjusted earnings per share are important measures of the profitability of operations adjusted 
for the effects of unusual items. 

48  |  easyhome Ltd.

Items which can be used to adjust operating income, net income and earnings per share for the three months and years 
ended December 31, 2014 and 2013 include those indicated in the chart below:

($ in 000’s except earnings per share)

Operating margin

Operating income as stated

Divided by revenue

Operating margin

Adjusted operating margin

Operating income as stated

Restructuring and other items included in operating expenses1

Adjusted operating earnings

Divided by revenue

Adjusted operating margin

Adjusted earnings and adjusted earnings per share

Net income as stated

Restructuring and other items included in operating expenses1

Tax impact of above items

After tax impact

Adjusted earnings

Weighted average number of shares outstanding

Diluted earnings per share as stated

Per share impact of restructuring and other items

Adjusted earnings per share

Three Months Ended

Year Ended

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

11,542

70,042

 16.5%

11,542

(1,225)

10,317

70,042

 14.7%

7,112

(1,225)

77 

(1,148)

5,964

14,002

0.51

0.08 

0.43

7,509

57,796

 13.0%

7,509

–

7,509

57,796

 13.0%

4,336

–

–

–

4,336

13,094

0.33

–

0.33

34,593

259,150

 13.3%

34,593

(1,225)

33,368

259,150

 12.9%

19,748

(1,225)

77 

(1,148)

18,600

13,944

1.42

0.08 

1.34

24,965

218,814

 11.4%

24,965

–

24,965

218,814

 11.4%

14,182

–

–

–

14,182

12,309

1.15

–

1.15

1During the fourth quarter of 2014, the Company decided to wind down its operations in the U.S. and focus on the Canadian marketplace. This wind down involved the sale of the Company’s rights 
to future royalty payments from its franchisees, the recognition of impairment provisions against certain intangible assets and property and equipment located in the U.S. and the recording 
of other restructuring charges which consisted of provisions for onerous leases, severance and other charges. For the year ended December 31, 2014, a net credit of $1,225 was recorded as 
restructuring and other charges within operating income. No further related charges are expected in future periods.

2014 Annual Report  |  49

Operating Expenses Before Depreciation and Amortization

The Company defines operating expenses before depreciation and amortization as total operating expenses excluding 
depreciation  and  amortization  expenses  for  the  period.  The  Company  believes  that  operating  expenses  before 
depreciation and amortization is an important measure of the cost of operations adjusted for the effects of purchasing 
decisions that may have been made in prior periods.

($ in 000’s except percentages)

Operating expenses before depreciation and amortization as stated

Restructuring charges and other items included in operating expenses

Adjusted operating expenses before depreciation and amortization

Divided by revenue

Operating expenses before depreciation and amortization as % of revenue

($ in 000’s except percentages)

Operating expenses before depreciation and amortization as stated

Restructuring charges and other items included in operating expenses

Adjusted operating expenses before depreciation and amortization

Divided by revenue

Operating expenses before depreciation and amortization as % of revenue

Three Months Ended

Dec. 31, 2014

Dec. 31, 2014
(adjusted)

Dec. 31, 2013

44,024

–

44,024

70,042

62.9%

44,024

1,225

45,249

70,042

64.6%

36,708

–

36,708

57,796

63.5%

Dec. 31, 2014

Year Ended

Dec. 31, 2014
(adjusted)

Dec. 31, 2013

167,916

–

167,916

259,150

64.8%

167,916

1,225

169,141

259,150

65.3%

140,137

–

140,137

218,814

64.0%

50  |  easyhome Ltd.

Operating Margin

The Company defines operating margin as operating income divided by revenue for the Company as a whole and for 
its operating segments: easyhome Leasing and easyfinancial. The Company believes operating margin is an important 
measure of the profitability of its operations which in turn, assists it in assessing the Company’s ability to generate 
cash to pay interest on its debt and to pay dividends.

($ in 000’s except percentages)

easyhome Leasing

Operating income

Divided by revenue

easyhome Leasing operating margin

easyfinancial

Operating income

Divided by revenue

easyfinancial operating margin

Total

Operating income

Divided by revenue

Total operating margin

Total (adjusted)

Operating income as stated

Restructuring and other items included in operating expenses

Adjusted operating earnings

Divided by revenue

Total (adjusted) operating margin

Three Months Ended

Year Ended

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

6,082

39,370

15.4%

10,732

30,672

35.0%

11,542

70,042

 16.5%

11,542

(1,225)

10,317

70,042

 14.7%

6,536

39,742

16.4%

6,158

18,054

34.1%

7,509

57,796

 13.0%

7,509

–

7,509

57,796

 13.0%

24,306

158,322

15.4%

33,006

100,828

32.7%

34,593

259,150

 13.3%

34,593

(1,225)

33,368

259,150

 12.9%

26,308

160,296

16.4%

18,165

58,518

31.0%

24,965

218,814

 11.4%

24,965

–

24,965

218,814

 11.4%

2014 Annual Report  |  51

Earnings before Interest, Taxes, Depreciation and Amortization [“EBITDA”] and EBITDA Margin

The Company defines EBITDA as earnings before interest, taxes, depreciation and amortization, excluding depreciation 
of lease assets. The Company uses EBITDA, among other measures, to assess the operating performance of its ongoing 
businesses. EBITDA margin is calculated as EBITDA divided by revenue.

($ in 000’s except percentages)

Net income as stated

Finance costs

Income Tax Expense

Depreciation and amortization, excluding dep. of lease assets

EBITDA

Restructuring and other items included in operating expenses

Adjusted EBITDA

Divided by revenue

EBITDA margin

($ in 000’s except percentages)

Net income as stated

Finance costs

Income Tax Expense

Depreciation and amortization, excluding dep. of lease assets

EBITDA

Restructuring and other items included in operating expenses

Adjusted EBITDA

Divided by revenue

EBITDA margin

Three Months Ended

Dec. 31, 2014

Dec. 31, 2014
(adjusted)

Dec. 31, 2013

7,112

2,907

1,523

1,976

13,518

–

13,518

70,042

19.3%

7,112

2,907

1,523

1,976

13,518

(1,225)

12,293

70,042

17.6%

Dec. 31, 2014

Year Ended

Dec. 31, 2014
(adjusted)

19,748

19,748

8,800

6,045

7,216

41,809

–

41,809

259,150 

16.1%

8,800

6,045

7,216

41,809

(1,225)

40,584

259,150

15.7%

4,336

1,414

1,759

1,421

8,930

–

8,930

57,796

15.5%

Dec. 31, 2013

14,182

5,638

5,145

5,634

30,599

–

30,599

218,814

14.0%

52  |  easyhome Ltd.

Return on Equity

The Company defines return on equity as annualized net income in the period divided by average shareholders’ equity for  
the period. The Company believes return on equity is an important measure of how shareholders’ invested capital is 
utilized in the business.

($ in 000’s except percentages)

Net income as stated

Restructuring and other items included in operating expenses

Tax impact of above items

After tax impact

Adjusted earnings

Multiplied by number of periods in year

Divided by average shareholders' equity for the period

Return on equity

($ in 000’s except percentages)

Net income as stated

Restructuring and other items included in operating expenses

Tax impact of above items

After tax impact

Adjusted net income

Divided by average shareholders' equity for the period

Return on equity

Three Months Ended

Dec. 31, 2014

Dec. 31, 2014
(adjusted)

Dec. 31, 2013

7,112

–

–

–

7,112

X 4/1

150,561

18.9%

Dec. 31, 2014

19,748

–

–

–

19,748

144,110

13.7%

7,112

(1,225)

77

(1,148)

5,964

X 4/1

150,561

15.8%

Year Ended

Dec. 31, 2014
(adjusted)

19,748

(1,225)

77

(1,148)

18,600

144,110

12.9%

4,336

–

–

–

4,336

X 4/1

124,216

14.0%

Dec. 31, 2013

14,182

–

–

–

14,182

114,071

12.4%

2014 Annual Report  |  53

Financial Condition

The following table provides a summary of certain information with respect to the Company’s capitalization and financial 
position as at December 31, 2014 and December 31, 2013.

 ($ in 000’s except for ratios)

Total assets

External debt (includes term loan)

Other liabilities

Total liabilities

Shareholders’ equity

Total capitalization (total debt plus total shareholders’ equity)

External debt to shareholders’ equity

External debt to total capitalization

External debt to EBITDA

Dec. 31, 2014

Dec. 31, 2013

319,472

121,597

43,907

165,504

153,968

275,565

0.79

0.44

2.91

232,900

61,374

35,893

97,267

135,633

197,007

0.45

0.31

2.01

Total assets were $319.5 million as at December 31, 2014, an increase of $86.6 million or 37.2% over December 31, 2013.  
The growth in total assets was driven primarily by: i) the increased size of the net consumer loans receivable portfolio  
which  increased  by  $76.8  million  over  the  past  12  months,  ii)  the  Company’s  investment  in  property  and  equipment 
(specifically  stand-alone  easyfinancial  locations)  and  intangible  assets  (specifically  systems  to  support  easyfinancial) 
which collectively increased by $2.6 million and iii) a $9.3 million increase in amounts receivable which included $4.4 
million of proceeds related to the sale of the Company’s U.S. royalty rights which were received after December 31, 2014.

The $86.6 million growth in total assets was financed by a $68.2 million increase in total liabilities, including a $60.2 
million increase in external debt, and a $18.4 million increase in total shareholder’s equity. Although the Company has 
continued to maintain its dividend payments to its shareholders, a large portion of the Company’s earnings over the 
prior 12 months have been retained to fund the growth of easyfinancial.

On July 28, 2014, the Company entered into a new $200 million credit facility which replaced the Company’s previous 
debt facilities. The new credit facility, which expires on October 4, 2018, is comprised of a $180 million term loan and a 
$20 million revolving operating facility. $105 million of the term loan was drawn at closing with the balance available 
in periodic advances until July 31, 2015. As at December 31, 2014, $125 million had been drawn under the term loan. 
Borrowings under the term loan bear interest at the Canadian Bankers’ Acceptance rate plus 722 bps. Borrowing under 
the revolving operating facility bears interest at the lender’s prime rate plus 200 to 300 bps, depending on the Company’s 
debt to EBITDA ratio. The new credit facility is secured by a first charge over substantially all assets of the Company. 
As at December 31, 2014, the Company’s interest rate under the term loan credit facility and revolving operating facility 
were 8.50% and 5.00%, respectively. 

54  |  easyhome Ltd.

Liquidity and Capital Resources

Summary of Cash Flow Components

($ in 000’s)

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

Three Months Ended

Year Ended

Cash provided by operating activities before issuance  

of consumer loans receivable

Net issuance of consumer loans receivable

Cash (used in) provided by operating activities

Cash used in investing activities

Financing activities

Net increase (decrease) in cash for the period

17,385 

22,276 

94,077 

70,989 

(31,671)

(14,286)

(11,357)

20,752 

(4,891)

(21,329)

(101,021)

947 

(21,162)

20,741 

526 

(6,944)

(50,290)

56,070 

(1,164)

(52,152)

18,837 

(57,880)

36,741 

(2,302)

Cash flows used in operating activities for the three month period ended December 31, 2014 were $14.3 million. Included in 
this amount was a net investment of $31.7 million to increase the easyfinancial consumer loans receivable portfolio. If this 
net investment in the easyfinancial consumer loans receivable portfolio was treated as cash flows from investing activities, 
the cash flows generated by operating activities would be $17.4 million in the fourth quarter of 2014, down $4.9 million 
compared to the fourth quarter of 2013. While net income increased significantly in the quarter compared to the fourth 
quarter of 2013, this impact on cash flow was more than offset by the Company’s increased investment in working capital. 

Cash flows provided by operating activities in the fourth quarter of 2014 enabled the Company to: i) meet the growth 
demands  of  easyfinancial  as  described  above,  ii)  invest  $15.7  million  in  new  lease  assets,  iii)  invest  $3.2  million  in 
additional property and equipment and intangible assets and iv) maintain its dividend payments.

During the quarter the Company generated $20.8 million in cash flow from financing activities as the Company increased 
its debt under its credit facility to finance the growth of easyfinancial.

Cash flows provided by operating activities for the year ended December 31, 2014 were $6.9 million. Included in this 
amount  was  a  net  investment  of  $101.0  million  to  increase  the  easyfinancial  consumer  loans  receivable  portfolio.  If 
this net investment in the easyfinancial consumer loans receivable portfolio was treated as cash flows from investing 
activities,  the  cash  flows  generated  by  operating  activities  would  be  $94.1  million  in  the  year,  up  $23.1  million  as 
compared to 2013. This increase in cash flow was driven by higher income, a reduction in working capital balances and 
higher non-cash expenses. 

Cash flows provided by operating activities in 2014 enabled the Company to: i) meet the growth demands of easyfinancial 
as described above, ii) invest $49.1 million in new lease assets, iii) invest $12.3 million in additional property and equipment 
and intangible assets (primarily new easyfinancial branches and systems) and iv) maintain its dividend payments.

During 2014, the Company generated $56.1 million in cash flow from financing activities.

The Company believes that the cash flows provided by operations will be sufficient in the near-term to meet operational 
requirements,  purchase  lease  assets,  meet  capital  spending  requirements  and  pay  dividends.  Also,  the  additional 
availability under the Company’s credit facilities will allow the Company to grow its consumer loans receivable portfolio 
through much of 2015. However, for easyfinancial to achieve its full long-term growth potential, additional sources of 
financing over and above the currently available credit facility and term loan are required. There is no certainty that 
these long term sources of capital will be available or at terms favourable to the Company.

2014 Annual Report  |  55

Outstanding Shares and Dividends

As at February 18, 2015 there were 13,331,166 shares, 138,069 DSUs, 601,462 options, 560,930 RSUs, and no warrants 
outstanding.

For the  quarter ended December 31, 2014, the Company paid a $0.085 per  share  quarterly  dividend  on  outstanding 
common shares. The Company reviews its dividend distribution policy on a regular basis, evaluating its financial position, 
profitability, cash flow and other factors the Board of Directors considers relevant. No dividends may be declared in the 
event there is a default of the loan facility, or where such payment would lead to a default.

The following table sets forth the quarterly dividends paid by the Company in the fourth quarter of the years indicated:

Dividend per share

Percentage increase

2014

$ 0.085

0.0%

2013

$ 0.085

0.0%

2012

$ 0.085

0.0%

2011

$ 0.085

0.0%

2010

$ 0.085

0.0%

2009

$ 0.085

0.0%

2008

$ 0.085

21.4%

Commitments, Guarantees and Contingencies

Commitments

The Company is committed to long-term service contracts and operating leases for premises, equipment, vehicles and 
signage. The minimum annual lease payments plus estimated operating costs and other commitments required for the 
next 5 years and thereafter are as follows: 

($ in 000’s)

Premises

Other operating lease obligations

Other

Total contractual obligations

Contingencies

Within 1 year

After 1 year  
but not more 
than 5 years

More than  
5 years

25,990

1,065

7,280

34,335

44,948

1,615

10,250

56,813

2,689

26

–

2,715

The Company is involved in various legal matters arising in the ordinary course of business. The resolution of these matters 
is not expected to have a material adverse effect on the Company’s financial position, financial performance or cash flows.

The  Company  has  agreed  to  indemnify  its  directors  and  officers  and  particular  employees  in  accordance  with  the 
Company’s policies. The Company maintains insurance policies that may provide coverage against certain claims.

56  |  easyhome Ltd.

Risk Factors

Overview

The  Company’s  activities  are  exposed  to  a  variety  of  commercial,  operational,  financial  and  regulatory  risks.  The 
Company’s overall risk management program focuses on the unpredictability of financial and economic markets and 
seeks to minimize potential adverse effects on the Company’s financial performance. The Company’s Board of Directors 
has overall responsibility for the establishment and oversight of the Company’s risk management framework. The Audit 
Committee of the Board of Directors reviews the Company’s risk management policies on an annual basis.

Commercial Risks

Dependence on Key Personnel

One of the significant limiting factors in the Company’s performance and expansion plans will be the hiring and retention  
of  the  best  people  for  the  job.  Over  the  past  few  years,  the  Company  has  improved  its  hiring  competencies  and  its  
training programs. 

In particular, the Company is dependent on the abilities, experiences and efforts of its senior management team and 
other key employees. The loss of these individuals without adequate replacement could materially adversely affect its 
business and operations.

As  a  consequence  of  its  growth  strategy  and  relatively  high  employee  turnover  at  the  store  and  branch  level,  the 
Company requires a growing number of qualified managers and other store or branch personnel to operate its retail 
locations successfully. There is competition for such personnel and there can be no assurances that the Company will 
be successful in attracting and retaining such personnel as it may require. If the Company is unable to attract and retain 
qualified personnel or its costs to do so increase dramatically, its operations would be materially adversely affected.

Competition

easyhome Leasing – Competition from U.S. based merchandise leasing companies and others in the Canadian market 
will  increase  the  competition  for  customers  and  employees.  Although  the  Company  believes  that  such  competition 
will  stimulate  rent  to  own  industry  growth,  this  increased  competition  could  have  a  material  adverse  effect  on  the 
Company’s  operational  results  should  the  Company  not  be  able  to  adequately  respond  to  it.  Other  factors  that  may 
adversely affect the performance of the Leasing business are further competition from merchandise rental businesses 
and, to a lesser extent, rental stores that do not offer a purchase option. The Company also competes with discount 
stores  and  other  retail  outlets  that  offer  an  installment  sales  program  or  offer  a  financing  transaction  to  facilitate 
the purchase of consumer merchandise. Furthermore, additional competitors, both domestic and international, may 
emerge since barriers to entry are relatively low. 

easyfinancial – The Company’s financial services business occupies a market niche between traditional financial institutions and 
short-term payday lenders. As such, it competes with companies from each of these sectors. Competition is based primarily 
on access, flexibility and cost (interest rate). Since the Company’s products are more affordable than payday loans while 
being more accessible and flexible than banks, the Company offers alternatives to customers that are not being adequately 
served by the incumbent participants in either of these market sectors. Although there may be other, larger companies that 
offer products similar to those offered by the Company’s financial services business, the Company believes that the potential 
marketplace is sufficiently large enough that such competition will not adversely affect the Company’s operational results 
in the near term. Additionally, the large volume of data relating to its customers and related loan performance which the 
Company has compiled and uses to create its loan underwriting models forms an effective barrier to entry.

2014 Annual Report  |  57

Macroeconomic Conditions

Certain  changes  in  macroeconomic  conditions  can  have  a  negative  impact  on  the  Company’s  customers  and  its 
performance. The Company’s chosen customer segment is the cash and credit constrained individual. These customers 
are affected by adverse macroeconomic conditions such as higher unemployment rates or costs of living, which can 
lower the Company’s collection rates and result in higher loss rates and adversely affect the Company’s performance, 
financial condition and liquidity. The Company can neither predict the impact current economic conditions will have on 
its future results, nor predict when the economic environment will change. 

Litigation

From time to time the Company may be involved in material litigation. There can be no assurance that any litigation 
in which the Company may become involved in the future will not have a material adverse effect on the Company’s 
business, financial condition or results of operations.

Operational Risks

Operational risk, which is inherent in all business activities, is the potential for loss as a result of external events, human 
behaviour (including error and fraud, non-compliance with mandated policies and procedures or other inappropriate 
behaviour) or inadequacy, or the failure of processes, procedures or controls. The impact may include financial loss, loss 
of reputation, loss of competitive position or regulatory and civil penalties. While operational risk cannot be eliminated, 
the Company takes reasonable steps to mitigate this risk by putting in place a system of oversight, policies, procedures 
and internal controls. 

Strategic Risk

The Company believes it has the correct strategy to address the current market opportunities. The Company’s growth 
strategy is focused on easyfinancial. The Company’s ability to increase its customer and revenue base is contingent, in 
part, on its ability to secure additional locations for easyfinancial, to grow its consumer loans receivable portfolio, to 
access customers through new delivery channels and to execute with efficiency and effectiveness. 

Strategic risk is the risk from changes in the business environment, fundamental changes in demand for the Company’s 
products  or  services,  improper  implementation  of  decisions,  execution  of  the  Company’s  strategy  or  inadequate 
responsiveness to changes in the business environment, including changes in the competitive or regulatory landscape. 
The impact of poor execution by management or an inadequate response to changes in the business environment could 
have a material adverse effect on the Company’s financial condition, liquidity and results of operations. 

Credit Risk

Credit risk is the risk of loss that arises when a customer or third party fails to pay an amount owing to the Company.

The maximum exposure to credit risk is represented by the carrying amount of the amounts receivable, consumer loans 
receivable and lease assets with customers under merchandise lease agreements. The Company leases products and 
makes consumer loans to thousands of customers pursuant to policies and procedures that are intended to ensure that 
there is no concentration of credit risk with any particular individual, company or other entity, although the Company is 
subject to a higher level of credit risk due to the credit constrained nature of many of the Company’s customers and in 
circumstances where its policies and procedures are not complied with.

58  |  easyhome Ltd.

For easyhome Leasing, the credit risk related to assets on lease with customers results from the possibility of customer 
default with respect to agreed upon payments or in their not returning the leased asset. The Company has a standard 
collection  process in  place in the event  of  payment default, which concludes  with  the  recovery  of  the  lease asset if 
satisfactory  payment  terms  cannot  be  worked  out,  as  the  Company  maintains  ownership  of  the  lease  assets  until 
payment options are exercised.

For amounts receivable from third parties the risk relates to the possibility of default on amounts owing to the Company.  
The Company deals with credible companies, performs ongoing credit evaluations of debtors and creates an allowance  
on its financial statements for uncollectible amounts where determined to be appropriate.

The  credit  risk  on  the  Company’s  consumer  loans  receivable  made  in  accordance  with  policies  and  procedures  is 
impacted by both the Company’s credit policies and the lending practices which are overseen by the Company’s senior 
management.  Credit  quality  of  the  customer  is  assessed  based  on  a  credit  rating  scorecard  and  individual  credit 
limits are defined in accordance with this assessment. The consumer loans receivable are unsecured. The Company 
evaluates the concentration of risk with respect to customer loans receivable as low, as its customers are located in 
several jurisdictions and operate independently. The Company develops underwriting models based on the historical 
performance of groups of customer loans which guide its lending decisions. To the extent that such historical data used 
to develop its underwriting models is not representative or predictive of current loan book performance, the Company 
could suffer increased loan losses. 

The Company maintains an allowance for loan losses (i.e. expected losses that will be incurred in relation to the Company’s 
consumer loan’s portfolio). The process for establishing an allowance for loan losses is critical to the Company’s results 
of operations and financial conditions. The allowance is determined by the Company using a standard calculation that is 
not subject to management’s discretion that considers i) the relative maturity of the loans within the portfolio, ii) the long-
term expected charge off rates based on actual historical performance and iii) the long-term expected charge off pattern 
(timing) for a vintage of loans over their life based on actual historical performance. To the extent that such historical data 
used to develop its allowance for loans losses is not representative or predictive of current loan book performance, the 
Company could suffer increased loan losses above and beyond those provided for on its financial statements. 

The Company cannot guarantee that delinquency and loss levels will correspond with the historical levels experienced 
and there is a risk that delinquency and loss rates could increase significantly.

Technology Risk

The  Company  is  dependent  upon  the  successful  and  uninterrupted  functioning  of  its  computer,  internet  and  data 
processing systems. The failure of these systems could interrupt operations or materially impact the Company’s ability 
to enter into new lease or lending transactions and service customer accounts. Although the Company has extensive 
information technology security plans and disaster recovery plans, if sustained, such a failure could have a material 
adverse effect on the Company’s financial condition, liquidity and results of operations.

The Company’s operations rely heavily on the secure processing, storage and transmission of confidential customer 
information. While the Company has taken reasonable steps to protect its data and that of its customers, the risk of the 
Company’s inability to protect customer information, or breaches in the Company’s information systems, may adversely 
affect the Company’s reputation and result in significant costs or regulatory penalties and remedial action.

2014 Annual Report  |  59

Internal Controls over Financial Reporting

The effective  design of internal controls over financial reporting  is  essential  for  the  Company  to  prevent  and detect 
fraud or material errors that may have occurred. The Company is also obligated to comply with the Form 52-109F2 
Certification  of  interim  filings  of  the  Ontario  Securities  Commission,  which  requires  the  Company’s  CEO  and  CFO  to 
submit a quarterly certificate of compliance. The Company and its management have taken reasonable steps to ensure 
that adequate internal controls over financial reporting are in place. However, there is a risk that a fraud or material 
error may go undetected and that such material fraud or error could adversely affect the Company. 

Risk Management Processes and Procedures

The Company has established a risk oversight committee and created processes and procedures to identify, measure, 
monitor and mitigate significant risks to the organization. However to the extent that such risk go unidentified or are not 
adequately or expeditiously addressed by management the Company could be adversely affected.

Financial Risks

Inadequate Access to Financing

The Company has historically been funded through various sources such as private placement debt and public market 
equity offerings. The availability of additional financing will depend on a variety of factors including the availability of 
credit to the financial services industry and the Company’s financial performance and credit ratings. 

The Company believes that the cash flow expected to be provided by operations during 2015, coupled with the increased loan 
facilities obtained in the third quarter of 2014 will be sufficient in the near term to meet operational requirements, purchase 
leased assets, meet capital spending requirements, satisfy financial obligations and pay dividends. Additionally, the Company 
is able to manage the growth of its consumer loans receivable portfolio based on the amount of available financing. 

The Company has publicly stated that it intends to significantly expand its consumer lending business. To achieve this goal, 
it will require additional funds which can be obtained through various sources, including debt or equity financing. There can 
be no assurance, however, that additional funding will be available when needed or will be available on terms favourable 
to the Company. The inability to access adequate sources of financing, or to do so on favourable terms, may adversely affect  
the Company’s capital structure and the Company’s ability to fund operational requirements and satisfy financial obligations.  
If additional funds are raised by issuing equity securities, shareholders may incur dilution.

Interest Rate Risk

Interest rate risk measures the Company’s risk of financial loss due to adverse movements in interest rates. The Company 
is subject to interest rate risk as all credit facilities bear interest at variable rates. The Company does not hedge interest 
rates and future changes in interest rates will affect the amount of interest expense payable by the Company.

Foreign Exchange

The Company sources some of its merchandise out of the U.S. and as such, the Company’s Canadian operations have U.S. 
denominated cash and payable balances. While the Company sold off most of its U.S. franchise rights in 2014, it continues 
to have some operations in the U.S. As a result, the Company has both foreign exchange transaction and translation risk.

Although easyhome has significant U.S. denominated purchases, the Company has historically been able to price its 
lease transactions to compensate for the impact of foreign currency fluctuations on its purchases. However in periods 
of rapid change in the Canadian to U.S. dollar exchange rate, the Company may not be able to pass on such changes in 

60  |  easyhome Ltd.

the cost of purchased products to its customers which may negatively impact the Company’s financial performance. The 
Company currently does not actively hedge foreign currency risk and transacts in foreign currencies on a spot basis.

Liquidity Risk

Liquidity  risk  is  the  risk  that  the  Company’s  financial  condition  is  adversely  affected  by  an  inability  to  meet  funding 
obligations and support its business growth. The Company manages its capital to maintain its ability to continue as 
a  going  concern  and  to  provide  adequate  returns  to  shareholders  by  way  of  share  appreciation  and  dividends.  The 
capital structure of the Company consists of external debt and shareholders’ equity, which comprises issued capital, 
contributed surplus and retained earnings.

The Company manages its capital structure and makes adjustments to it in light of economic conditions. The Company, 
upon approval from its Board of Directors, will balance its overall capital structure through new share issuances, share 
repurchases, the payment of dividends, increasing or decreasing debt or by undertaking other activities as deemed 
appropriate under the specific circumstances. The Company’s strategy, objectives, measures, definitions and targets 
have not changed significantly from the prior period.

The Company’s revolving operating facility and term debt facility must be renewed on a periodic basis. These facilities 
contain  restrictions  on  the  Company’s  ability  to,  among  other  things,  pay  dividends,  sell  or  transfer  assets,  incur 
additional debt, repay other debt, make certain investments or acquisitions, repurchase or redeem shares and engage 
in alternate business activities. The facilities also contain a number of covenants that require the Company to maintain 
certain specified financial ratios. Failure to meet any of these covenants could result in an event of default under these 
facilities which could, in turn, allow the lenders to declare all amounts outstanding to be immediately due and payable. 
In such a case, the financial condition, liquidity and results of operations of the Company could materially suffer.

The Company has been successful in renewing and expanding the revolving credit and term debt facilities in the past. 
If the Company were unable to renew these facilities on acceptable terms when they became due, however, there could 
be a material adverse effect on the Company’s financial condition, liquidity and results of operations.

The Company has significant debt that is subject to certain financial and non-financial covenants. A violation of any or all 
of the debt covenants may result in the lender requiring the Company to repay the outstanding debt, which would have 
a material adverse effect on the Company’s financial position, liquidity and results of operation.

Possible Volatility of Stock Price

The market price of the Company’s Common Shares, similar to that of many other Canadian (and indeed worldwide) 
companies,  has  been  subject  to  significant  fluctuation  in  response  to  numerous  factors,  including  the  recent  credit 
crisis and related recession, as well as variations in the annual or quarterly financial results of the Company, timing 
of announcements of acquisitions or material transactions by the Company or its competitors, other conditions in the 
economy  in  general  or  in  the  industry  in  particular,  changes  in  applicable  laws  and  regulations  and  other  factors. 
Moreover, from time to time, the stock markets experience significant price and volume volatility that may affect the 
market price of the Common Shares for reasons unrelated to the Company’s performance. No prediction can be made 
as to the effect, if any, that future sales of Common Shares or the availability of shares for future sale (including shares 
issuable upon the exercise of stock options) will have on the market price of the Common Shares prevailing from time 
to time. Sales of substantial numbers of such shares or the perception that such sales could occur may adversely affect 
the prevailing price of the Common Shares. Significant changes in the stock price could jeopardize the Company’s ability to 
raise growth capital through an equity offering without significant dilution to existing shareholders.

2014 Annual Report  |  61

Regulatory Risks

Government Regulation and Compliance

The Company takes reasonable measures to ensure compliance with governing statutes, regulations and regulatory 
policies. A failure to comply with such statutes, regulations or regulatory policies could result in sanctions, fines or 
other settlements that could adversely affect both its earnings and reputation. Changes to laws, statutes, regulations 
or regulatory policies could also change the economics of the Company’s merchandise leasing and consumer lending 
businesses.

Numerous consumer protection laws and related regulations impose substantial requirements upon lenders involved 
in consumer finance, including leasing and lending. Also, federal and provincial laws impose restrictions on consumer 
transactions and require contract disclosures relating to the cost of borrowing and other matters. These requirements 
impose specific statutory liabilities upon creditors who fail to comply with their provisions.

easyhome currently operates in an unregulated environment with regards to capital requirements. The Criminal Code 
of Canada, however, imposes a restriction on the cost of borrowing in any lending transaction to 60% per year. The 
application of capital requirements or a reduction in the maximum cost of borrowing could have a material adverse 
effect on the Company’s financial condition, liquidity and results of operations.

Privacy, Information Security, and Data Protection Regulations

The  Company  is  subject  to  various  privacy,  information  security  and  data  protection  laws  and  takes  reasonable 
measures  to  ensure  compliance  with  all  requirements.  Legislators  and  regulators  are  increasingly  adopting  new 
privacy information security and data protection laws which may increase the Company’s cost of compliance. While the 
Company has taken reasonable steps to protect its data and that of its customers, a breach in the Company’s information 
security may adversely affect the Company’s reputation and also result in fines or penalties from governmental bodies.

Critical Accounting Estimates

The  preparation  of  financial  statements  requires  management  to  make  estimates  and  assumptions  that  affect  the  
reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated 
financial statements and the reported amounts of revenue and expenses during the year. Actual amounts could differ  
from these estimates.

Significant changes in assumptions, including those with respect to future business plans and cash flows, could change  
the recorded amounts by a material amount.

The  Company’s  critical  accounting  estimates  are  fully  described  in  the  Company’s  December  31,  2014  Notes  to  the  
Financial Statements.

62  |  easyhome Ltd.

Adoption of New Accounting Standards and Standards Issued But Not Yet Effective

No new accounting standards were adopted by the Company during the reporting period. 

The Company will be required to adopt IFRS 9, Financial Instruments, which is the IASB’s project to replace IAS 39. 
IFRS 9 is required to be applied for years beginning on or after January 1, 2018 with early adoption permitted, and will 
provide new requirements for the classification and measurement of financial assets and liabilities, impairment and 
hedge accounting. The Company has not yet assessed the impact of this standard.

In  May  2014,  the  IASB  issued  IFRS  15,  Revenue  from  Contracts  with  Customers,  which  clarifies  the  principles  for 
recognizing revenue and cash flows arising from contracts with customers. The standard is effective for annual periods 
beginning on or after January 1, 2017, with early adoption permitted, and is to be applied retrospectively. The Company 
has not yet assessed the impact of this standard. 

Internal Controls

Disclosure Controls and Procedures [“DC&P”] 

DC&P are designed to provide reasonable assurance that information required to be disclosed by the Company in reports 
filed with or submitted to various securities regulators is recorded, processed, summarized and reported within the 
time periods specified. This information is gathered and reported to the Company’s management, including the Chief 
Executive Officer [“CEO”] and Chief Financial Officer [“CFO”], so that timely decisions can be made regarding disclosure. 

The Company’s management, under supervision of, and with the participation of, the CEO and CFO, have designed and 
evaluated  the  Company’s  DC&P,  as  required  in  Canada  by  National  Instrument  52-109,  “Certification  of  Disclosure  in 
Issuers’ Annual and Interim Filings”. Based on this evaluation, the CEO and CFO have concluded that the design of the 
system of disclosure controls and procedures were effective as at December 31, 2014.

Internal Control over Financial Reporting [“ICFR”] 

ICFR is a process designed by, or under the supervision of, senior management, and effected by the Board of Directors, 
management and other personnel, to provide reasonable assurances regarding the reliability of financial reporting and 
preparation of the Company’s consolidated financial statements in accordance with IFRS. Management is responsible 
for  establishing  and  maintaining  ICFR  and  designs  such  controls  to  attempt  to  ensure  that  the  required  objectives 
of  these  internal  controls  have  been  met.  Management  uses  the  Internal  Control  –  Integrated  Framework  (1992)  to 
evaluate the effectiveness of internal control over financial reporting, which is a recognized and suitable framework 
issued  by  the  Committee  of  Sponsoring  Organizations  of  the  Treadway  Commission  [“COSO”].  Management  is  in  the 
process of transitioning to the 2013 COSO framework and implementation will be completed during the 2015 fiscal year.

2014 Annual Report  |  63

In designing and evaluating such controls, it should be recognized that due to inherent limitations, any controls, no matter  
how well designed and operated, can provide only reasonable assurance and may not prevent or detect all misstatements  
as  a  result  of,  among  other  things,  error  or  fraud.  Projections  of  any  evaluations  of  effectiveness  to  future  periods 
are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of 
compliance with the policies and/or procedures may deteriorate.

Changes to ICFR During 2014

There  were  no  material  changes  in  the  Company’s  ICFR  that  occurred  or  were  finalized  during  the  year  ended  
December 31, 2014.

Evaluation of ICFR at December 31, 2014

As  at  December  31,  2014,  under  the  direction  and  supervision  of  the  CEO  and  CFO,  the  Company  has  evaluated  the 
effectiveness of the Company’s ICFR. The evaluation included a review of key controls, testing and evaluation of such 
test results. Based on this evaluation, the CEO and CFO have concluded that the design and operation of the Company’s 
internal controls over financial reporting were effective as at December 31, 2014.

64  |  easyhome Ltd.

M A N A G E M E N T ’ S   R E S P O N S I B I I L T Y   F O R   F I N A N C I A L   R E P O R T I N G

The accompanying consolidated financial statements and the information in this Annual Report are the responsibility 
of management and have been approved by the Board of Directors.

The consolidated financial statements have been prepared by management in accordance with International Financial 
Reporting Standards [“IFRS”] and include some amounts based on management’s best estimates and judgments. When 
alternative accounting methods exist, management has chosen those it considers most appropriate in the circumstances. 
Management has prepared the financial information presented elsewhere in the annual report and has ensured that it 
is consistent with the financial statements.

easyhome Ltd. maintains a system of internal controls to provide reasonable assurance that transactions are properly 
authorized,  financial  records  are  accurate  and  reliable,  and  the  Company’s  assets  are  properly  accounted  for  and 
adequately safeguarded.

The Board of Directors is responsible for ensuring  that management  fulfills  its  responsibility  for  financial reporting 
and is ultimately responsible for reviewing and approving the financial statements. The Board of Directors carries out 
its  responsibility  for  the  financial  statements  through  its  Audit  Committee.  This  Committee  meets  periodically  with 
management and the external auditors to review the financial statements and the annual report and to discuss audit, 
financial and internal control matters. The Company’s external auditors have full and free access to the Audit Committee.

The  financial  statements  have  been  subject  to  an  audit  by  the  Company’s  external  auditors,  Ernst  &  Young  LLP,  
in accordance with Canadian generally accepted auditing standards on behalf of the shareholders.

David Ingram
President and Chief Executive Officer

Steve Goertz
Executive Vice President & Chief Financial Officer

2014 Annual Report  |  65

I N D E P E N D E N T   A U D I T O R ’ S   R E P O R T

To the Shareholders of easyhome Ltd.

We have audited the accompanying consolidated financial statements of easyhome Ltd., which comprise the consolidated 
statements  of  financial  position  as  at  December  31,  2014  and  2013,  and  the  consolidated  statements  of  income, 
comprehensive  income,  changes  in  shareholders’  equity  and  cash  flows  for  the  years  then  ended,  and  a  summary  of 
significant accounting policies and other explanatory information.

Management’s Responsibility for the Consolidated Financial Statements

Management  is  responsible  for  the  preparation  and  fair  presentation  of  these  consolidated  financial  statements  in 
accordance with International Financial Reporting Standards, and for such internal control as management determines 
is  necessary  to  enable  the  preparation  of  consolidated  financial  statements  that  are  free  from  material  misstatement, 
whether due to fraud or error.

Auditors’ Responsibility

Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We conducted 
our audits in accordance with Canadian generally accepted auditing standards. Those standards require that we comply 
with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the consolidated 
financial statements are free from material misstatement.

An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the consolidated 
financial statements. The procedures selected depend on the auditors’ judgment, including the assessment of the risks 
of material misstatement of the consolidated financial statements, whether due to fraud or error. In making those risk 
assessments,  the  auditors  consider  internal  control  relevant  to  the  entity’s  preparation  and  fair  presentation  of  the 
consolidated financial statements in order to design audit procedures that are appropriate in the circumstances, but not for 
the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating 
the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, 
as well as evaluating the overall presentation of the consolidated financial statements.

We believe that the audit evidence we have obtained in our audits is sufficient and appropriate to provide a basis 
for our audit opinion. 

Opinion

In  our  opinion,  the  consolidated  financial  statements  present  fairly,  in  all  material  respects,  the  financial  position  of 
easyhome Ltd. as at December 31, 2014 and 2013, and its financial performance and its cash flows for the years then ended 
in accordance with International Financial Reporting Standards.

Chartered Professional Accountants 
Licensed Public Accountants

Toronto, Canada 
February 18, 2015

66  |  easyhome Ltd.

C O N S O L I D A T E D   S T A T E M E N T S   O F   F I N A N C I A L   P O S I T I O N

(expressed in thousands of Canadian dollars)

ASSETS

Cash (note 5)

Amounts receivable (note 6)

Prepaid expenses

Consumer loans receivable (note 7)

Lease assets (note 8)

Property and equipment (note 9)

Deferred tax assets (note 16)

Intangible assets (note 10)

Goodwill (note 10)

TOTAL ASSETS

LIABILITIES AND SHAREHOLDERS’ EQUITY

Liabilities

Revolving operating facility (note 11)

Accounts payable and accrued liabilities

Income taxes payable

Dividends payable (note 13)

Deferred lease inducements

Unearned revenue

Provisions (note 12)

Term loan (note 11)

TOTAL LIABILITIES

Contingencies (note 20)

Shareholders’ equity

Share capital (note 13)

Contributed surplus (note 14)

Accumulated other comprehensive income

Retained earnings

TOTAL SHAREHOLDERS' EQUITY

TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY

See accompanying notes to the consolidated financial statements

On behalf of the Board:

As At 
December 31, 2014

As At 
December 31, 2013

 1,165 

 16,508 

 1,971 

 180,693 

 64,526 

 16,915 

 6,725 

 11,006 

 19,963 

 319,472 

 1,756 

 32,837 

 3,042 

 1,133 

 2,603 

 3,978 

 314 

 119,841 

 165,504 

 80,364 

 6,458 

 694 

 66,452 

 153,968 

 319,472 

 2,329 

 7,206 

 1,699 

 103,936 

 68,453 

 15,793 

 3,997 

 9,524 

 19,963 

 232,900 

 23,496 

 24,301 

 3,929 

 1,130 

 2,749 

 3,763 

 21 

 37,878 

 97,267 

 79,923 

 4,169 

 307 

 51,234 

 135,633 

 232,900 

David Ingram, Director

Donald K. Johnson, Director

2014 Annual Report  |  67

C O N S O L I D A T E D   S T A T E M E N T S   O F   I N C O M E

(expressed in thousands of Canadian dollars except earnings per share)

December 31, 2014

December 31, 2013

Year Ended

REVENUE

Lease revenue

Interest income

Other

EXPENSES BEFORE DEPRECIATION AND AMORTIZATION

Salaries and benefits

Stock based compensation (note 14)

Advertising and promotion

Bad debts

Occupancy

Distribution and travel

Other

Restructuring and other items (note 15)

DEPRECIATION AND AMORTIZATION

Depreciation of lease assets

Depreciation of property and equipment

Amortization of intangible assets

Impairment, net (note 9)

Total operating expenses

Operating income

Finance costs (note 11)

Income before income taxes

Income tax expense (recovery) (note 16)

    Current

    Deferred

Net income

Basic earnings per share (note 17)

Diluted earnings per share (note 17)

See accompanying notes to the consolidated financial statements

68  |  easyhome Ltd.

 151,068 

 64,237 

 43,845 

 259,150 

 78,012 

 6,264 

 9,089 

 24,264 

 28,147 

 7,084 

 16,281 

 (1,225)

 153,347 

 37,581 

 27,886 

 218,814 

 66,127 

 3,803 

 7,379 

 14,800 

 26,232 

 6,988 

 14,808 

–

 167,916 

 140,137 

 49,425 

 4,789 

 2,133 

 294 

 56,641 

 224,557 

 34,593 

 8,800 

 25,793 

 8,774 

 (2,729)

 6,045 

 19,748 

 1.47 

 1.42 

 48,078 

 4,389 

 1,309 

 (64)

 53,712 

 193,849 

 24,965 

 5,638 

 19,327 

 4,554 

 591 

 5,145 

 14,182 

 1.16 

 1.15 

C O N S O L I D A T E D   S T A T E M E N T S   O F   C O M P R E H E N S I V E   I N C O M E

(expressed in thousands of Canadian dollars)

Net income

Other comprehensive income (loss)

Change in foreign currency translation reserve

Transfer of realized translation gains

Comprehensive income

See accompanying notes to the consolidated financial statements

Year Ended

December 31, 2014

December 31, 2013

 19,748 

 14,182 

 627 

 (240)

20,135 

 444 

 –

14,626 

C O N S O L I D AT E D   S TAT E M E N T S   O F   C H A N G E S   I N   S H A R E H O L D E R S ’   E Q U I T Y

Share 
Capital

Contributed 
Surplus

Total 
Capital

Retained 
Earnings

Accumulated Other 
Comprehensive 
Income (Loss)

Total 
Shareholders’ 
Equity

84,092 

51,234 

307 

135,633 

(expressed in thousands of Canadian dollars)

Balance, December 31, 2013

Common shares issued

Stock-based compensation (note 14)

Comprehensive income

Dividends

79,923 

441 

– 

– 

–

4,169 

(67)

2,356

–

–

374

2,356

– 

– 

–

– 

19,748

(4,530)

Balance, December 31, 2014

 80,364 

 6,458 

 86,822 

 66,452 

Balance, December 31, 2012

Common shares issued

Stock-based compensation (note 14)

Comprehensive income

Dividends

60,885 

19,038 

–

–

– 

3,035 

–

1,134 

–

–

63,920 

19,038 

1,134 

–

–

–

–

14,182 

(4,178)

Balance, December 31, 2013

 79,923 

 4,169 

 84,092 

 51,234 

See accompanying notes to the consolidated financial statements

41,230 

(137)

105,013 

– 

– 

387

– 

 694 

374

2,356

20,135

(4,530)

 153,968 

–

– 

444 

– 

 307 

19,038 

1,134 

14,626 

(4,178)

 135,633 

2014 Annual Report  |  69

C O N S O L I D A T E D   S T A T E M E N T S   O F   C A S H   F L O W S

(expressed in thousands of Canadian dollars)

December 31, 2014

December 31, 2013

Year Ended

OPERATING ACTIVITIES

Net income

Add (deduct) items not affecting cash

Depreciation of lease assets

Depreciation of property and equipment

Impairment, net (note 9)

Amortization of intangible assets

Stock-based compensation (note 14)

Bad debts expense

Deferred income tax expense (recovery) (note 16)

Gain on sale of assets

Net change in other operating assets and liabilities (note 18)

Net issuance of consumer loans receivable

Cash (used in) provided by operating activities

INVESTING ACTIVITIES

Purchase of lease assets

Purchase of property and equipment

Purchase of intangible assets

Proceeds on sale of assets

Cash used in investing activities

FINANCING ACTIVITIES

Advances (repayments) of revolving operating facility

Advances of term loan

Payment of common share dividends (note 13)

Issuance of common shares (note 13)

Cash provided by financing activities

Net decrease in cash during the period

Cash, beginning of period

Cash, end of period

See accompanying notes to the consolidated financial statements

70  |  easyhome Ltd.

 19,748 

 14,182 

 49,425 

 4,789 

 294 

 2,133 

 2,356 

 24,264 

 (2,729)

 (4,643)

 95,637 

 (1,560)

 (101,021)

 (6,944)

 (49,066)

 (6,893)

 (5,446)

 11,115 

 (50,290)

 (21,740)

 81,963 

 (4,527)

 374 

 56,070 

 (1,164)

 2,329 

 1,165 

 48,078 

 4,389 

 (64)

 1,309 

 1,134 

 14,800 

 235 

 (1,259)

 82,804 

 (11,815)

 (52,152)

 18,837 

 (49,423)

 (6,693)

 (4,540)

 2,776 

 (57,880)

 2,215 

 19,548 

 (4,060)

 19,038 

 36,741 

 (2,302)

 4,631 

 2,329 

 
 
N O T E S   T O   C O N S O L I D A T E D   F I N A N C I A L   S T A T E M E N T S

December 31, 2014 and 2013 
(Expressed in thousands of Canadian dollars except where otherwise indicated) 

1. CORPORATE INFORMATION

easyhome Ltd. [“Parent Company”] was incorporated under the laws of Alberta, Canada by Certificate and Articles of 
Incorporation dated December 14, 1990 and was continued as a corporation in Ontario pursuant to Articles of Continuance 
dated July 22, 1993. The Parent Company has common shares listed on the Toronto Stock Exchange [“TSX”]. The Parent 
Company’s head office is located in Mississauga, Ontario, Canada. 

The  Company’s  principal  operating  activities  include  i)  merchandise  leasing  of  household  furnishings,  appliances 
and home electronic products to consumers under weekly or monthly leasing agreements and ii) offering unsecured 
instalment loans to consumers. 

The  Company  operates  in  two  reportable  segments:  easyhome  Leasing  and  easyfinancial.  As  at  December  31,  2014,  
the  Company  operated  192  easyhome  Leasing  stores  (including  23  franchises  and  6  consolidated  franchises)  and  
154 easyfinancial locations (December 31, 2013 – 237 easyhome Leasing stores including 55 franchises and 9 consolidated 
franchises, and 119 easyfinancial locations).

2. BASIS OF PREPARATION

The consolidated financial statements were authorized for issue by the Board of Directors on February 18, 2015.

Statement of Compliance with IFRS

The consolidated financial statements of the Company have been prepared in accordance with International Financial 
Reporting Standards [“IFRS”] as issued by the International Accounting Standards Board [“IASB”]. The policies applied  
in these consolidated financial statements were based on IFRS issued and outstanding as at December 31, 2014.

3. SIGNIFICANT ACCOUNTING POLICIES

Basis of Consolidation

The consolidated financial statements include the financial statements of the parent company, easyhome Ltd., and all 
companies that it controls [collectively referred to as “easyhome” or the “Company”]. easyhome Ltd. controls an entity: 
i) when it has the power to direct the activities of the entity which have the most significant impact on the entity’s risks 
and/or returns; ii) where it is exposed to significant risks and/or returns arising from the entity; and iii) where it is able 
to use its power to affect the risks and/or returns to which it is exposed. This includes all wholly owned subsidiaries and 
certain special purpose entities [“SPEs”] where easyhome Ltd. has control but does not have ownership of a majority of 
voting rights.

As at December 31, 2014, the Parent Company’s principal subsidiaries were:

•  RTO Asset Management Inc.

•  easyfinancial Services Inc.

•  easyhome U.S. Ltd.

•  easyfinancial mortgages Inc.

•  easyfranchise LLC

2014 Annual Report  |  71

 
 
 
 
 
The Company’s SPEs consisted of certain franchises for which the Company exerts effective control by the provision of 
financing rather than through ownership of a majority of voting rights. An entity is controlled when the Company has 
power over an entity, exposure, or rights to, variable returns from its involvement with the entity and is able to use its 
power over the entity to affect its return from the entity. The Company’s SPEs are fully consolidated from the date at 
which the Company obtains control, until the date that such control ceases. Control ceases when the SPE has the ability 
to  operate  as  a  stand-alone  entity  without  financial  and  operational  support  from  the  Company,  which  is  generally 
considered to be the date at which the SPE repays the amounts loaned to it by the Company.

The financial statements of the subsidiaries and SPEs were prepared for the same reporting period as the consolidated 
financial statements of the Parent Company using consistent accounting policies as described in these consolidated 
financial statements.

All intra-group transactions and balances were eliminated on consolidation.

Presentation Currency

The  consolidated  financial  statements  are  presented  in  Canadian  dollars  [“CAD”],  which  is  the  Parent  Company’s 
functional currency. The functional currency is the currency of the primary economic environment in which a reporting 
entity operates and is normally the currency in which the entity generates and expends cash. All financial information 
presented in CAD has been rounded to the nearest thousand, unless noted otherwise.

Foreign Currency Translation

The  Parent  Company’s  presentation  and  functional  currency  is  the  Canadian  dollar.  Each  entity  in  the  Company 
determines its own functional currency and items included  in the financial  statements  of  each  entity  are measured 
using  that  functional  currency.  The  functional  currency  of  the  Company’s  U.S.  subsidiaries,  easyhome  U.S.  Ltd.  and 
easyfranchise LLC and several of its SPEs, is the U.S. dollar. The functional currency of all other entities in the Company 
is the Canadian dollar.

Foreign currency transactions are initially recorded at the rate prevailing at the date of the transaction. Monetary assets 
and liabilities denominated in foreign currencies are retranslated into the functional currency at the spot rate on the 
reporting date. All differences are recorded in comprehensive income. Non monetary items that are measured in terms 
of historical cost in a foreign currency are translated using the exchange rates at the dates of the initial transactions.

The  assets  and  liabilities  of  foreign  operations  are  translated  into  CAD  at  the  rate  of  exchange  prevailing  at  the  
reporting date and items in comprehensive income are translated at the average exchange rates prevailing for the year. 
The exchange differences arising on the translation are recognized in other comprehensive income. On disposal of a  
foreign operation, the component of accumulated other comprehensive income relating to that particular foreign operation  
is recognized in net income.

The  Parent  Company  has  monetary  items  that  are  receivable  from  foreign  operations.  A  monetary  item  for  which 
settlement is neither planned nor likely to occur in the foreseeable future is, in substance, a part of the Parent Company’s 
net investment in that foreign operation. Exchange differences arising on a monetary item that forms part of a reporting 
entity’s  net  investment  in  a  foreign  operation  are  recognized  in  income  in  the  separate  financial  statements  of  the 

72  |  easyhome Ltd.

foreign operation. In the consolidated financial statements such exchange differences are recognized initially in other 
comprehensive income and reclassified from accumulated other comprehensive income to net income on disposal of 
the net investment in foreign operations.

Revenue Recognition

Revenue is recognized to the extent that it is probable that the economic benefits will flow to the Company and the 
revenue  can  be  reliably  measured.  Revenue  is  measured  at  the  fair  value  of  the  consideration  received,  excluding 
promotional  discounts,  rebates  and  sales  taxes.  The  Company  assesses  its  revenue  arrangements  against  specific 
criteria in order to determine if it is acting as principal or agent. The Company has concluded that it is acting as principal 
in all of its revenue arrangements except for the sale of certain customer protection products where it acts as agent 
and therefore recognizes such revenue on a net basis. 

i) Lease Revenue

Merchandise  is  leased  to  customers  pursuant  to  agreements  that  provide  for  weekly  or  monthly  lease  payments 
collected in advance. The lease agreements can be terminated by the customer at the end of the weekly or monthly 
lease period without any further obligation or cost to the customer. 

Lease revenue consists of lease payments, product damage liability waivers and processing and other fees. Revenue 
from lease agreements is recognized when earned. Lease revenue also consists of revenue from the ultimate sale of 
goods to customers which represents the culmination of the lease asset life cycle and occurs when title passes to the 
customer. Such revenue is measured at the fair value of the consideration received or receivable.

ii) Interest Revenue 

Interest revenue from consumer loans receivable is recognized when earned using the effective interest rate method. 

iii) Other Revenue

Other  revenue  consists  primarily  of  the  sale  of  customer  protection  products,  revenue  generated  from  franchising 
including royalties, franchise fees and other fees, all of which are recognized when earned. 

Vendor Rebates

The Company participates in various vendor rebate programs, including vendor volume rebates and vendor advertising 
incentives.  The  Company  records  the  benefit  of  vendor  volume  rebates  on  purchases  made  as  a  reduction  of  lease 
assets based on the rebate amounts the Company believes are probable and reasonably estimable during the term of 
each rebate program. Vendor advertising incentives that are related to specific advertising programs are accounted for 
as a reduction of the related expenses.

Cash

Cash  is  comprised  of  bank  balances,  cash  on  hand  and  demand  deposits,  adjusted  for  in-transit  items  such  as 
outstanding cheques and deposits.

2014 Annual Report  |  73

Financial Assets 

Financial assets consist of amounts receivable and consumer loans receivable, which are stated net of an allowance for 
loan losses. Financial assets are initially measured at fair value. 

Amounts  receivable  are  subsequently  measured  at  amortized  cost  and  are  carried  at  the  amount  of  cash  expected  
to be received. 

The Company’s consumer loans receivable are subsequently measured at amortized cost. Amortized cost is determined 
using the effective interest rate method. The effective interest rate is the rate that exactly discounts the estimated future 
cash  receipts  through  the  expected  life  of  the  consumer  loans  receivable  to  the  carrying  amount.  When  calculating 
the effective interest rate, the Company estimates future cash flows considering all contractual terms of the financial 
instrument, but not future loan losses. There are no significant incremental costs incurred in writing consumer loans. 

The Company does not have any financial assets that are subsequently measured at fair value.

Financial assets are derecognized when the rights to receive cash flows from the asset have expired or the Company 
has transferred its rights to receive cash flows from an asset. 

Impairment of Financial Assets

The Company assesses at each reporting date whether there is any objective evidence that a financial asset or a group 
of financial assets is impaired. A financial asset or group of financial assets is deemed to be impaired if, and only if, there 
is objective evidence of impairment as a result of one or more events that has occurred after the initial recognition of the 
asset (an incurred ‘loss event’), the event has a negative impact on the estimated cash flows of the financial asset and 
the loss can be reliably estimated. The carrying amount of the financial asset is reduced through the use of an allowance 
account and the amount of the loss is recognized as a bad debts expense. 

The allowance for loan losses is a provision that is reported on the Company’s balance sheet that is netted against the 
gross consumer loans receivable to arrive at the net consumer loans receivable. The allowance for loan losses provides 
for  a  portion  of  the  future  charge  offs  that  have  not  yet  occurred  within  the  portfolio  of  consumer  loans  receivable 
that exist at the end of a period. It is determined by the Company using a standard calculation that is not subject to 
management’s discretion or estimates that considers i) the relative maturity of the loans within the portfolio, ii) the 
long-term expected charge off rates based on actual historical performance and iii) the long-term expected charge 
off pattern (timing) for a vintage of loans over their life based on actual historical performance. The allowance for loan 
losses essentially estimates the charge offs that are expect to occur over the subsequent five month period for loans 
that existed as of the balance sheet date. Customer loan balances which are delinquent greater than 90 days are written 
off against the allowance for loan losses. 

Financial assets, together with the associated allowances, are written off when there is no realistic prospect of further 
recovery. If, in a subsequent year, the amount of the estimated impairment loss increases or decreases because of an 
event occurring after the impairment was recognized, the previously recognized impairment loss is increased or reduced 
by adjusting the allowance account. If a write-off is later recovered, the recovery is credited to bad debts expense.

74  |  easyhome Ltd.

Lease Assets

Lease assets are stated at cost net of accumulated depreciation and accumulated impairment losses, if any. 

The cost of lease assets comprises their purchase price and any costs directly attributable to bringing the assets to the 
location and condition necessary for them to be capable of operating in the manner intended by management. Vendor 
volume rebates are recorded as a reduction of the cost of lease assets. 

As  the  leases  are  effectively  cancellable  by  the  customer  with  a  week’s  notice,  and  there  are  no  bargain  purchase 
options provided to the customer, the customer leases are considered operating in nature. Lease agreements entitle 
customers to buy out a lease asset earlier in accordance with conditions stipulated in the lease agreements.

The residual value, useful life and depreciation method of the lease assets are reviewed at each financial year end, and 
if expectations differ from previous estimates, they are adjusted and the changes are accounted for prospectively as 
a change in accounting estimates. In the event management determines that the Company can no longer lease or sell 
certain lease assets, they are written off. The residual value of lease assets is nominal.

Depreciation on lease assets is charged to net income as follows: 

•   Assets on lease, excluding game stations, computers and related equipment, are depreciated in proportion 

to the lease payments received to the total expected lease amounts provided over the lease agreement term 
[the “units of activity method”]. Lease assets that are subject to the units of activity method of depreciation that 
are not on lease for less than 90 consecutive days are not depreciated during such period. After that they are 
depreciated on a straight-line basis over 36 months. When an asset goes on lease, depreciation will revert to 
the units of activity method. 

•   Game stations are depreciated on a straight-line basis over 18 months. Computers and related equipment are 

depreciated on a straight-line basis over 24 months. The depreciation for game stations, computers and related 
equipment commences at the earlier of the date of the first lease or 90 days after arrival in the store and 
continues uninterrupted thereafter on a straight-line basis over the periods indicated. 

•   Depreciation for all lease assets includes the remaining book values at the time of disposition of the lease assets 

that have been sold and amounts which have been charged off as stolen, lost or no longer suitable for lease.

The Company’s lease assets are subject to theft, loss or other damage from its customers. The Company records 
a provision against the carrying value of lease assets for estimated losses. 

2014 Annual Report  |  75

 
 
 
Property and Equipment

The cost of property and equipment comprises their purchase price and any costs directly attributable to bringing the 
assets to the location and condition necessary for them to be capable of operating in the manner intended by management. 

Property and equipment are stated at cost net of accumulated depreciation and accumulated impairment losses, if any. 

Subsequent costs are included in an asset’s carrying amount or recognized as a separate asset, as appropriate, only when 
it is probable that future economic benefits associated with the item will flow to the Company and the cost of the item can 
be measured reliably. All other expenses are charged to net income as repairs and maintenance expense when incurred.

Depreciation on property and equipment is charged to net income. 

Property and equipment are depreciated on a straight-line basis over the estimated useful lives of the assets as follows:

Asset category  
Furniture and fixtures 
Computer and office equipment 
Automotive 
Signage 
Leasehold improvements 

Estimated useful lives
7 years
5 and 7 years
5 years
7 years
the lesser of 5 years or lease term

Property and equipment are derecognized upon disposal or when no future economic benefits are expected from their 
use or disposal. Any gains or losses arising on derecognition of the assets (calculated as the difference between the 
net disposal proceeds and the carrying amount of the assets) are included in net income in the period the assets are 
derecognized.

Intangible Assets

Intangible assets acquired separately are measured on initial recognition at cost. The cost of intangible assets acquired 
in a business combination is their estimated fair value at the date of acquisition. Following initial recognition, intangible 
assets are carried at cost less any accumulated amortization and accumulated impairment losses, if any. Internally 
generated  intangible  assets,  excluding  capitalized  development  costs,  are  not  capitalized  and  the  expenditure  is 
reflected in net income in the period in which the expenditure is incurred.

The useful lives of intangible assets are assessed as either finite or indefinite.

Intangible assets with finite lives are amortized over the useful economic life and assessed for impairment whenever 
there is an indication that the intangible asset may be impaired. The amortization period and the amortization method 
for an intangible asset with a finite useful life are reviewed at least at the end of each reporting period for potential 
impairment indicators. Changes in the expected useful life or the expected pattern of consumption of future economic 
benefits embodied in the asset are accounted for by changing the amortization period or method, as appropriate, and 
are  treated  as  changes  in  accounting  estimates.  The  amortization  expense  on  intangible  assets  with  finite  lives  is 
recognized in net income.

Customer lists and software are amortized over their estimated useful lives of five years. 

76  |  easyhome Ltd.

 
 
Intangible assets with indefinite useful lives are not amortized, but are tested for impairment annually. The assessment 
of indefinite life is reviewed annually to determine whether the indefinite life continues to be supportable. If not, the 
change in useful life from indefinite to finite is made on a prospective basis.

The Company’s trademarks have been assessed to have an indefinite life.

Gains or losses arising from the derecognition of intangible assets are measured as the difference between the net disposal 
proceeds and the carrying amounts of the asset and are recognized in net income when the assets are derecognized.

Development Costs

Development costs, including those related to the development of software, are recognized as an intangible asset when 
the Company can demonstrate:

•  the technical feasibility of completing the intangible asset so that it will be available for use or sale;

•  its intention to complete and its ability to use or sell the asset;

•  how the asset will generate future economic benefits;

•  the availability of resources to complete the asset; and

•  the ability to measure reliably the expenditure during development.

Following initial recognition of the development expenditure as an asset, the cost model is applied requiring the asset 
to be carried at cost less any accumulated amortization and accumulated impairment losses. Amortization of the asset 
begins when development is complete and the asset is available for use. It is amortized over the period of the expected 
future benefit. During the period of development, the asset is tested for impairment annually. 

Business Combinations and Goodwill 

Business combinations are accounted for using the purchase method. The cost of an acquisition is measured at the fair 
value of the assets given, equity instruments and liabilities incurred or assumed at the date of exchange. Acquisition 
costs for business combinations incurred subsequent to January 1, 2010 are expensed. Identifiable assets acquired and 
liabilities and contingent liabilities assumed in a business combination are measured initially at fair value at the date of 
acquisition, irrespective of the extent of any non-controlling interest.

Goodwill  is  initially  measured  at  cost  being  the  excess  of  the  cost  of  the  business  combination  over  the  Company’s 
share in the net fair value of the acquiree’s identifiable assets, liabilities and contingent liabilities. If the fair values of 
the assets, liabilities and contingent liabilities can only be calculated on a provisional basis, the business combination 
is  recognized  initially  using  provisional  values.  Any  adjustments  resulting  from  the  completion  of  the  measurement 
process are recognized within twelve months of the date of acquisition. 

After  initial  recognition,  goodwill  is  measured  at  cost  less  accumulated  impairment  losses,  if  any.  Goodwill  is  not 
amortized. For the purpose of impairment testing, goodwill acquired in a business combination is, from the acquisition 
date, allocated to each of the Company’s operating segments that are expected to benefit from the synergies of the 
combination, irrespective of whether other assets and liabilities of the acquiree are assigned to those segments. 

2014 Annual Report  |  77

 
 
 
 
 
Impairment of Non-financial Assets

The Company assesses, at each reporting date, whether there is an indication that an asset or a cash-generating unit 
[“CGU”] may be impaired. A CGU is defined as the smallest identifiable group of assets that generates cash inflows that 
are largely independent of the cash inflows from other assets or groups of assets. The Company has determined that 
this is at the individual store level.

If an indication of impairment exists, or when annual testing for an asset is required, the Company estimates the asset’s 
or CGU’s recoverable amount. The recoverable amount is the higher of an asset’s or CGU’s fair value less costs to sell 
and its value in use. The recoverable amount is determined for an individual asset, unless the asset does not generate 
cash inflows that are largely independent of those from other assets or groups of assets, in which case it is determined 
for the CGU to which the asset belongs. Where the carrying amount of an asset or CGU exceeds its recoverable amount, 
the asset is considered impaired and is written down to its recoverable amount. 

In assessing value in use, the estimated future cash flows are discounted to their present value using a discount rate 
that  reflects  current  market  assessments  of  the  time  value  of  money  and  the  risks  specific  to  the  asset  or  CGU.  In 
determining fair value less costs to sell, an appropriate valuation model is used. In cases where fair value less costs to 
sell cannot be estimated, value in use is utilized as the basis to determine the recoverable amount. Impairment losses 
are recognized in net income.

The impairment test calculations are based on detailed budgets and forecasts which are prepared annually for each 
CGU to which the assets are allocated. These budgets and forecasts generally cover a period of five years with a long-
term growth rate applied after the fifth year. 

For  assets  excluding  goodwill,  an  assessment  is  made  at  each  reporting  date  as  to  whether  there  is  any  indication 
that previously recognized impairment losses may no longer exist or may have decreased. If such indication exists, 
the Company estimates the asset’s or CGU’s recoverable amount. A previously recognized impairment loss is reversed 
only if there has been a change in the assumptions used to determine the asset or CGU’s recoverable amount since the 
last impairment loss was recognized. The reversal is limited so that the carrying amount of the asset or CGU does not 
exceed its recoverable amount, nor exceed the carrying amount that would have been determined, net of amortization, 
had no impairment loss been recognized for the asset or CGU in prior years. Such reversal is recognized in net income. 

Goodwill is tested for impairment annually and when circumstances indicate that the carrying value may be impaired. 
Impairment  is  determined  for  goodwill  by  assessing  the  recoverable  amount  of  each  group  of  CGUs  to  which  the 
goodwill relates. Where the recoverable amount of the CGUs is less than their carrying amount, an impairment loss is 
recognized. Impairment losses relating to goodwill cannot be reversed in future periods.

Intangible assets with indefinite useful lives are tested for impairment annually at the CGU level and when circumstances 
indicate that the carrying value may be impaired.

78  |  easyhome Ltd.

Financial Liabilities

Financial liabilities are initially recognized at fair value and in the case of loans and borrowings, they are recognized 
at the fair value of proceeds received, net of directly attributable transaction costs. The Company’s financial liabilities 
include a revolving operating facility, interest-bearing loans and accounts payable and accrued liabilities. 

After initial recognition, the Company’s interest bearing debt is subsequently measured at amortized cost using the 
effective  interest  rate  method.  Amortized  cost  is  calculated  by  taking  into  account  any  fees  or  costs  related  to  the 
interest bearing debt. Interest expense is included in finance costs. 

Non-interest bearing financial liabilities, such as accounts payable and accrued liabilities, are carried at the amount owing.

A financial liability is derecognized when the obligation under the liability is discharged, cancelled or expired. Any gains 
or losses are recognized in net income when liabilities are derecognized. 

Leases

The determination of whether an arrangement is, or contains, a lease is based on the substance of the arrangement 
at inception date, whether fulfillment of the arrangement is dependent on the use of a specific asset or assets or the 
arrangement conveys a right to use the asset.

i) Company as a Lessee 

Finance  leases  which  transfer  substantially  all  the  risks  and  rewards  incidental  to  ownership  of  the  leased  item  are 
capitalized at the inception of the lease at the fair value of the leased asset, or, if lower, at the present value of the minimum 
lease  payments.  Subsequent  lease  payments  are  apportioned  between  finance  charges  and  a  reduction  of  the  lease 
liability. Finance charges are recognized in net income. Capitalized leased assets are depreciated over the shorter of the 
estimated useful life of the asset and the lease term. The Company has not entered into any finance leases.

Operating lease payments (net of any amortization of incentives) are expensed as incurred. Incentives received from the 
lessor to enter into an operating lease are capitalized and depreciated over the term of the lease.

ii) Company as a Lessor 

Leases  where  the  Company  does  not  transfer  substantially  all  the  risks  and  benefits  of  ownership  of  the  asset  are 
classified as operating leases. The leasing income is recognized on a straight-line basis over the lease term. 

The  Company  is  in  the  business  of  leasing  assets.  As  the  leases  are  effectively  cancellable  by  the  customer  with  a  
week’s notice, and there are no bargain purchase option provided to the customer, the customer leases are considered 
operating in nature.

2014 Annual Report  |  79

Provisions

Provisions  are  recognized  when  the  Company  has  a  present  obligation,  legal  or  constructive,  as  a  result  of  a  past 
event, and the costs to settle the obligation are both probable and reliably measurable. Where there is expected to be a 
reimbursement of some or all of a provision, for example under an insurance contract, the reimbursement is recognized 
as a separate asset but only when the reimbursement is virtually certain. If the effect of the time value of money is 
material, provisions are discounted. Where discounting is used, the increase in the provision as a result of the passage 
of time is recognized as a finance cost.

Contingencies

Contingent liabilities are recognized in the consolidated financial statements where the likelihood of the obligation arising 
is  considered  probable  and  measurable  by  management.  Contingent  assets  are  not  recognized  in  the  consolidated 
financial statements even if probable, rather note disclosure is provided. Probable is defined as being more than 50% 
likely to occur.

Taxes

i) Current Income Tax

Current  income  tax  assets  and  are  measured  at  the  amount  expected  to  be  recovered  from  or  paid  to  the  taxation  
authorities. The tax rates and tax laws used to compute the amount are those enacted or substantively enacted by the  
end of the reporting period.

Current income tax assets and liabilities are only offset if a legally enforceable right exists to offset the amounts and the 
Company intends to settle on a net basis, or to realize the asset and settle the liability simultaneously.

Current income tax relating to items recognized directly in equity is recognized in equity and not in net income. 

Management  periodically  evaluates  positions  taken  in  tax  returns  with  respect  to  situations  in  which  applicable  tax 
regulations are subject to interpretation and establishes provisions where appropriate. 

ii) Deferred Income Tax

Deferred  income  tax  is  provided  using  the  liability  method  on  temporary  differences  at  the  reporting  date  between 
the tax basis of assets and liabilities and their carrying amount for financial reporting purposes. Deductible income 
tax liabilities are recognized for all taxable temporary differences. Deferred income tax assets are recognized for all 
deductible  temporary  differences,  carry  forward  of  unused  tax  credits  and  unused  tax  losses,  to  the  extent  that  it 
is  probable  that  taxable  income  will  be  available  against  which  the  deductible  temporary  differences  and  the  carry 
forward of unused tax credits and unused tax losses can be utilized. 

The following temporary differences do not result in deferred income tax assets or liabilities: 

•   the initial recognition of assets or liabilities, not arising in a business combination, that does not affect 

accounting or taxable profit;

•  goodwill; and

•   investment in subsidiaries, associates and jointly controlled entities where the timing of reversal of the 

temporary differences can be controlled and reversal in the foreseeable future is not probable.

80  |  easyhome Ltd.

 
 
 
The carrying amount of deferred income tax assets is reviewed at the end of each reporting period and reduced to the 
extent that it is no longer probable that sufficient taxable income will be available to allow all or part of the deferred 
income tax asset to be utilized. Unrecognized deferred income tax assets are reassessed at the end of each reporting 
period and are recognized to the extent that it has become probable that future taxable income will be available to 
allow the deferred income tax asset to be recovered. 

Deferred income tax assets and liabilities are measured at the tax rates that are expected to apply in the period when 
the asset is realized or the liability is settled, based on tax rates that have been enacted or substantively enacted by the 
end of the reporting period. 

Deferred income tax assets and liabilities are offset if a legally enforceable right exists to set off current income tax  
assets against current income tax liabilities and the deferred income taxes relate to the same taxable entity and the 
same taxation authority.

iii) Sales Tax

Revenues, expenses and assets are recognized net of the amount of sales tax except where the sales tax incurred on a 
purchase of assets or services is not recoverable from the taxation authority, in which case the sales tax is recognized 
as part of the cost of acquisition of the asset or as part of the expense item as applicable.

The  net  amount  of  sales  tax  recoverable  from,  or  payable  to,  the  taxation  authority  is  included  as  part  of  amounts 
receivable or accounts payable and accrued liabilities in the consolidated statements of financial position.

Stock-based Payment Transactions

The Company has stock-based compensation plans as described in note 14.

i) Equity-Settled Transactions

The Company has stock options, Restricted Share Units [“RSU”] and Deferred Share Units [“DSU”] which are currently 
accounted for as equity-settled awards. The cost of such equity-settled transactions is measured by reference to the fair 
value determined using the market value on the grant date or the Black-Scholes option valuation model, as appropriate. 
The inputs into this model are based on management’s judgments and estimates.

The cost of equity-settled transactions is charged to net income, with a corresponding increase in contributed surplus, over  
the period in which the performance and or service conditions are fulfilled. The cumulative expense recognized for 
equity-settled transactions at each reporting date reflects the extent to which the vesting period has expired and the 
Company’s best estimate of the number of equity instruments that will ultimately vest. The income or expense for a 
period  represents  the  movement  in  cumulative  expense  recognized  at  the  beginning  and  end  of  that  period  and  is 
recognized in stock based compensation expense. 

No expense is recognized for awards that do not ultimately vest, except for equity-settled transactions where vesting 
is conditional upon a market or non-vesting condition, which are treated as vesting irrespective of whether or not the 
market or non-vesting condition is satisfied, provided that all other performance and or service conditions are satisfied.

Where the terms of an equity-settled award are modified, the minimum expense recognized is the expense as if the 
terms had not been modified and if the original terms of the award are met. An additional expense is recognized for any 
modification that increases the total fair value of the share-based payment transaction, or is otherwise beneficial to the 
employee as measured at the date of modification.

2014 Annual Report  |  81

Where an equity-settled award is cancelled, it is treated as if it had vested on the date of cancellation, and any expense 
not  yet  recognized  for  the  award  is  recognized  immediately.  This  includes  any  award  where  non-vesting  conditions 
within the control of either the Company or the employee are not met. However, if a new award is substituted for the 
cancelled award, and designated as a replacement award on the date that it is granted, the cancelled and new awards 
are treated as if they are a modification of the original award, as described in the previous paragraph. All cancellations 
of equity-settled awards are treated equally.

ii) Cash-Settled Transactions

The Company has Performance Share Units [“PSU”] which mirror the value of the Company’s publicly-traded common 
shares and can only be settled in cash [“cash-settled transactions”]. The cost of cash-settled transactions is measured 
initially at fair value at the grant date. The liability is remeasured to fair value, at each reporting date up to and including 
the  settlement  date,  based  on  the  value  of  the  Company’s  publicly-traded  common  shares  and  the  Company’s  best 
estimate of the number of cash-settled instruments that will ultimately vest. Changes in fair value are recognized in 
stock based compensation expense. 

The  cost  of  cash-settled  transactions  is  charged  to  net  income,  with  a  corresponding  increase  in  liabilities,  over 
the period in which the performance and or service conditions are fulfilled. The cumulative expense recognized for 
cash-settled transactions at each reporting date reflects the extent to which the vesting period has expired and the 
Company’s best estimate of the number of cash-settled instruments that will ultimately vest. The income or expense 
for a period represents the movement in cumulative expense recognized during the period and is recognized in stock 
based compensation expense. 

No expense is recognized for awards that do not ultimately vest.

Earnings Per Share

Basic earnings per share is computed by dividing the net income by the weighted average number of common shares 
outstanding during the year. 

Diluted earnings per share is calculated using the treasury stock method, which assumes that the cash that would be 
received on the exercise of options and warrants is applied to purchase shares at the average price during the period 
and that the difference between the shares issued upon exercise of the options and the number of shares obtainable 
under this computation, on a weighted average basis, is added to the number of shares outstanding. 

Significant Accounting Judgments, Estimates and Assumptions

The  preparation  of  the  consolidated  financial  statements  in  conformity  with  IFRS  requires  management  to  make 
accounting judgements, estimates and assumptions that affect the reported amounts of assets, liabilities and contingent 
assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and 
expenses during the reporting periods. 

82  |  easyhome Ltd.

These accounting judgments, estimates and assumptions are continuously evaluated and are based on management’s 
historical  experience,  best  knowledge  of  current  events  and  conditions  and  other  factors  that  are  believed  to  be 
reasonable under the circumstances. As future events and their effects cannot be determined with precision, actual 
results  could  differ  significantly  from  these  estimates,  which  could  materially  impact  these  consolidated  financial 
statements. Changes in estimates will be reflected in the consolidated financial statements in future periods.

Key  areas  of  estimation  where  management  has  made  difficult,  complex  or  subjective  judgments  often  in  respect 
of matters that are inherently uncertain are as follows:

i) Consumer Loan Losses 

The allowance for loan losses consists of both specific allowances on identified impaired loans and an estimate of incurred 
losses in the loan portfolio that have not yet been identified based on an assessment of historical loss rates and patterns.

ii) Cost of Lease Assets 

Lease assets are recorded at cost, including freight. Vendor volume rebates are recorded as a reduction of the cost 
of lease assets and are determined based on the rebate amounts the Company believes are probable and reasonably 
estimable during the term of each rebate program.

iii) Depreciation of Lease Assets

Assets on lease, (excluding game stations, computers and related equipment) are depreciated in the proportion of lease 
payments received to total expected lease amounts provided over the lease agreement term, which are estimated by 
management for each product category.

iv) Depreciation of Property and Equipment

Property and equipment are recorded at cost, including freight, and are depreciated on a straight-line basis over their 
estimated useful lives, which are estimated by management for each class of asset.

v) Impairment on Non-Financial Assets

The indicators of impairment are based on management’s judgment. If an indication of impairment exists, or when annual 
testing for an asset is required, the Company estimates the asset’s or CGU’s recoverable amount. Where the carrying 
amount of an asset or CGU exceeds its recoverable amount, the asset is considered impaired and is written down to its 
recoverable amount. In assessing the recoverable amount, management estimates the asset’s or CGU’s value in use. Value 
in use is based on the estimated future cash flows of the asset or CGU discounted to their present value using a discount 
rate that reflects current market assessments of the time value of money and the risks specific to the asset. 

The  impairment  test  calculations  are  based  on  detailed  budgets  and  forecasts  which  are  prepared  for  each  CGU  to 
which the assets are allocated. These budgets and forecasts generally cover a period of five years with a long-term 
growth rate applied after the fifth year. Key areas of management judgment involve the five-year cash flow forecast, the 
growth rate applied to cash flows subsequent to the five years and the discount rate. 

2014 Annual Report  |  83

vi) Impairment of Goodwill and Indefinite Life Intangibles

In assessing the recoverable amount, management estimated the group of CGU’s value in use. Value in use is based 
on the estimated future cash flows of the asset or CGU discounted to their present value using a discount rate that 
reflects current market assessments of the time value of money and the risks specific to the asset. The impairment 
test calculations are based on detailed budgets and forecasts which are prepared for each CGU to which the assets are 
allocated. These budgets and forecasts generally cover a period of five years with a long-term growth rate applied after 
the third year. Key areas of management judgment involve the five-year cash flow forecast, the growth rate applied to 
cash flows subsequent to the five years and the discount rate. 

vii) Fair Value of Stock-Based Compensation

The  fair  value  of  stock-based  compensation  plan  grants  are  measured  at  the  grant  date  using  either  the  related 
market value or the Black-Scholes option valuation model, as appropriate. The Black-Scholes option valuation model 
was developed for use in estimating the fair value of traded options that are fully transferable and have no vesting 
restrictions. In addition, option valuation models require the input of highly subjective assumptions, including expected 
share  price  volatility.  The  Company’s  share  options  have  characteristics  significantly  different  from  those  of  freely 
traded options and because changes in subjective input assumptions can materially affect the fair value estimate, the 
existing models do not necessarily provide a single reliable measure of the fair value of the unit options granted.

The  vesting  of  the  Company’s  stock-based  compensation  plans  is  based  on  the  expected  achievement  of  long-term 
targets, the assessment of which is subject to management’s judgment.

viii) Provisions

Provisions are recognized when the Company has a present obligation, legal or constructive, as a result of a past event, 
and the costs to settle the obligation are both probable and reliably measurable, as determined by management. 

ix) Contingencies

Contingent  liabilities  are  recognized  in  the  consolidated  financial  statements  where  the  likelihood  of  the  obligation 
arising is deemed probable and measurable by management. Contingent assets are not recognized in the consolidated 
financial statements even if probable; rather note disclosure is provided. Probable is defined as being more than 50% 
likely to occur as determined by management.

x) Taxation Amounts

Income  tax  provisions,  including  current  and  deferred  income  tax  assets  and  liabilities,  may  require  estimates  and 
interpretations of federal and provincial income tax rules and regulations and judgments as to their interpretation and 
application to the Company’s specific situation. Therefore, it is possible that the ultimate value of the tax assets and 
liabilities could change in the future and that changes to these amounts could have a material effect on the Company’s 
consolidated financial statements.

xi) Unearned Revenue

Unearned  revenue  includes  lease  fees  that  have  not  yet  been  earned  and  processing  fees  that  are  received  at  the 
inception  of  a  consumer  lease.  The  processing  fees  are  recognized  into  income  over  the  expected  life  of  the  lease 
agreement, as estimated by management. 

84  |  easyhome Ltd.

xii) Consolidated SPE Franchises

The  Company  consolidates  certain  SPE  franchises  to  which  it  provided  financing  but  did  not  have  ownership  of  a 
majority  of  voting  shares,  based  on  whether  the  Company  effectively  exerts  control  over  the  entity  as  determined 
by management. An entity is controlled when the Company has power over an entity, exposure, or rights, to variable 
returns from its involvement with the entity, and is able to use its power over the entity to affect its return from the 
entity. The financing provided to SPE franchises is secured by the assets of the franchise, bears interest at market rates 
and on standard terms and conditions.

4. STANDARDS ISSUED BUT NOT YET EFFECTIVE 

IFRS 9 Financial Instruments

The Company will be required to adopt IFRS 9, Financial Instruments, which is the IASB’s project to replace IAS 39. 
IFRS 9 is required to be applied for years beginning on or after January 1, 2018 with early adoption permitted, and will 
provide new requirements for the classification and measurement of financial assets and liabilities, impairment and 
hedge accounting. The Company has not yet assessed the impact of this standard.

IFRS 15 Revenue from Contracts with Customers

In  May  2014,  the  IASB  issued  IFRS  15,  Revenue  from  Contracts  with  Customers,  which  clarifies  the  principles  for 
recognizing revenue and cash flows arising from contracts with customers. The standard is effective for annual periods 
beginning on or after January 1, 2017, with early adoption permitted, and is to be applied retrospectively. The Company 
has not yet assessed the impact of this standard.Cash

5 .CASH

Cash on hand and at banks

6. AMOUNTS RECEIVABLE

Vendor rebate receivable

Due from franchisees

Loan interest receivable

Other 

Current

Non-current

December 31, 2014

December 31, 2013

1,165

2,329

December 31, 2014

December 31, 2013

921

5,233

2,916

7,438

16,508

15,789

719

16,508

964

2,014

1,573

2,655

7,206

5,661

1,545

7,206

Other amounts receivable consisted of amounts due from customers, indirect taxes, insurance and other items.

2014 Annual Report  |  85

7. CONSUMER LOANS RECEIVABLE 

Consumer loans receivable represented amounts advanced to customers of easyfinancial. Loan terms generally range 
from 9 to 48 months.

Consumer loans receivable

Allowance for loan losses

Current

Non-current

December 31, 2014

December 31, 2013

192,225

(11,532)

180,693

87,473

93,220

180,693

110,704

(6,768)

103,936

55,444

48,492

103,936

An aging analysis of consumer loans receivable past due is as follows:

1 – 30 days

31 – 44 days

45 – 60 days

61 – 90 days

December 31, 2014

December 31, 2013

$

% of total loans

9,004

1,505

1,273

1,853

13,635

4.7%

0.8%

0.7%

0.9%

7.1%

 $

5,445

811

855

1,005

8,116

% of total loans

4.9%

0.7%

0.8%

0.9%

7.3%

The changes in the allowance for loan losses are summarized below:

Balance, beginning of the period

Net amounts written off against allowance

Increase due to lending and collection activities

Balance, end of the period

Year Ended

December 31, 2014

December 31, 2013

6,768

(19,500)

24,264

11,532

4,074

(12,106)

14,800

6,768

86  |  easyhome Ltd.

 
 
 
8. LEASE ASSETS

Cost

As at December 31, 2012

Additions

Disposals

Foreign exchange differences

As at December 31, 2013

Additions

Disposals

Foreign exchange differences

As at December 31, 2014

Accumulated depreciation

As at December 31, 2012

Depreciation for the year

Disposals

Foreign exchange differences

As at December 31, 2013

Depreciation for the year

Disposals

Foreign exchange differences

As at December 31, 2014

Net book value

As at December 31, 2013

As at December 31, 2014

Total

102,059

49,423

(51,606)

221

100,097

49,066

(57,487)

258

91,934

(33,984)

(48,078)

50,462

(44)

(31,644)

(49,425)

53,756

(95)

(27,408)

68,453

64,526

2014 Annual Report  |  87

9. PROPERTY AND EQUIPMENT

Furniture and 
Fixtures

Computer and  
Office Equipment

Automotive

Signage

Leasehold  
Improvements

Cost
As at December 31, 2012

Additions

Disposals

Foreign exchange differences 

As at December 31, 2013

Additions

Disposals

Foreign exchange differences

As at December 31, 2014

10,981

1,818

(420)

27

12,406

1,528

(465)

43

13,512

Accumulated Depreciation and Provision for Impairment
As at December 31, 2012

(6,387)

Depreciation 

Provision for impairment

Recovery of impairment

Disposals

Foreign exchange differences

As at December 31, 2013

Depreciation 

Provision for impairment

Recovery of impairment

Impairment related  

to restructuring and  
other items

Disposals

Foreign exchange differences

(1,170)

(53)

7

333

(4)

(7,274)

(1,200)

(219)

91

(79)

343

(11)

9,315

1,324

(2,850)

11

7,800

1,314

(552)

20

8,582

(6,216)

(909)

(40)

7

2,784

(1)

(4,375)

(1,003)

(59)

54

(42)

355

(5)

457

–

(183)

2

276

–

(46)

–

230

(332)

(60)

–

–

159

(1)

(234)

(31)

–

–

–

35

–

4,757

605

(294)

9

5,077

634

(248)

13

5,476

(3,518)

(413)

(7)

47

236

(1)

(3,656)

(375)

(50)

38

(18)

198

(4)

15,539

2,946

(881)

51

17,655

3,417

(1,098)

82

20,056

(10,867)

(1,837)

(35)

138

730

(11)

(11,882)

(2,180)

(199)

50

(88)

910

(31)

Total

41,049

6,693

(4,628)

100

43,214

6,893

(2,409)

158

47,856

(27,320)

(4,389)

(135)

199

4,242

(18)

(27,421)

(4,789)

(527)

233

(227)

1,841

(51)

As at December 31, 2014

(8,349)

(5,075)

(230)

(3,867)

(13,420)

(30,941)

Net Book Value
As at December 31, 2013

As at December 31, 2014

5,132

5,163

3,425

3,507

42

–

1,421

1,609

5,773

6,636

15,793

16,915

88  |  easyhome Ltd.

As at December 31, 2014, the amount of property and equipment classified as under construction or development and 
not being amortized was $0.2 million (2013 – $0.3 million).

Various impairment indicators were used to determine the need to test a cash-generating unit [“CGU”] for impairment. 
A  CGU  was  defined  as  the  smallest  identifiable  group  of  assets  that  generated  cash  inflows  that  were  largely 
independent of the cash inflows from other assets or groups of assets. The Company determined that this was at 
the individual store level. Examples of impairment indicators include a significant decline in revenue, performance 
significantly below budget and expectations and negative CGU operating income. Where these impairment indicators 
existed,  the  carrying  value  of  the  assets  within  a  CGU  was  compared  with  its  estimated  recoverable  value  which 
was generally considered to be the CGU’s value in use. When determining the value in use of a CGU, the Company 
developed  a  discounted  cash  flow  model  for  the  individual  CGU.  Sales  and  cost  forecasts  were  based  on  actual 
operating results, five-year operating budgets consistent with strategic plans presented to the Company’s Board of 
Directors and a 1% long-term growth rate consistent with industry practice. The pre-tax discount rate used on the 
forecasted cash flows was 17%. Where the carrying value of the CGU’s assets exceeded the recoverable amounts, 
as  represented  by  the  CGU’s  value  in  use,  the  store’s  property  and  equipment  assets  were  written  down.  It  was 
concluded that, due to the portability of lease assets held within the CGU and the cash flows generated by individual 
lease assets, no impairment write-down of the lease assets was required. As such, the CGU impairment charge was 
limited to the property and equipment held by the impaired CGU.

For the year ended December 31, 2014, the Company recorded an impairment charge of $527 (2013 – $135) offset by 
an impairment recovery of $233 (2013 – $199). The net impairment charge for 2014 was $294 (2013 – recovery of $64). 
Additionally  $227 of impairment charges were recorded  in restructuring  and  other  items  as  outlined  in  Note 15. All 
impairment charges and recoveries relate solely to the easyhome Leasing segment.

2014 Annual Report  |  89

10. INTANGIBLE ASSETS AND GOODWILL

Cost
As at December 31, 2012

Additions

Disposals

Foreign exchange differences

As at December 31, 2013

Additions

Impairment related to restructuring and other items

Disposals

Foreign exchange differences

As at December 31, 2014

Accumulated amortization and provision for impairment
As at December 31, 2012

Amortization for the year

Disposals

Foreign exchange differences

As at December 31, 2013

Amortization for the year

Disposals

Foreign exchange differences

As at December 31, 2014

Net book value
As at December 31, 2013

As at December 31, 2014

Intangible Assets

Trademarks

Customer Lists

Software

Total

1,709

–

–

118

1,827

81

(1,992)

–

165

81

–

–

–

–

–

–

–

–

–

327

–

–

–

327

355

–

–

–

6,073

4,540

(902)

–

9,711

5,010

–

(17)

–

8,109

4,540

(902)

118

11,865

5,446

(1,992)

(17)

165

682

14,704

15,467

–

(60)

–

–

(60)

(79)

–

–

(1,896)

(1,249)

864

–

(2,281)

(2,054)

13

–

(1,896)

(1,309)

864

–

(2,341)

(2,133)

13

–

(139)

(4,322)

(4,461)

1,827

81

267

543

7,430

10,382

9,524

11,006

On December 31, 2014, the Company sold its rights to receive royalties from its U.S. franchise network as outlined in 
Note 15. As the royalties that the Company will receive in the future from the U.S. market have been virtually eliminated, 
an impairment provision of $1,992 equal to the net book value of the U.S. trademarks was recorded in the year. 

The Company continued to hold other trademarks which were purchased and were not internally generated. Trademarks 
are considered indefinite life intangible assets as there is no foreseeable limit to the period over which the assets are 
expected to generate net cash flows. 

Included in software additions for the year ended December 31, 2014 were $4.8 million (2013 – $4.4 million) of internally 
developed software application and website costs.

Goodwill was $20.0 million as at December 31, 2014 (2013 – $20.0 million). There were no disposals or impairments 
applied to goodwill during the years ended December 31, 2014 and 2013.

90  |  easyhome Ltd.

Goodwill and indefinite life intangible assets were allocated to the appropriate group of CGUs to which they relate. The 
carrying value of goodwill was fully allocated to the Canadian leasing CGUs. Impairment testing is performed annually 
and was performed as at December 31, 2014 and December 31, 2013. The impairment test consisted of comparing the 
carrying value of assets within the CGU to the recoverable amount of that CGU as measured by discounting the expected 
future cash flows using a value in use approach. The discounted cash flow model was based on historical operating 
results, detailed sales and cost forecasts over a five-year period, a 1% long-term growth rate consistent with industry 
averages and a pre-tax discount rate used on the forecasted cash flows of 17%, all of which were consistent with the 
strategic plans presented to the Company’s Board of Directors. 

Based on the analysis performed by management, no impairment charge was required on goodwill.

11. REVOLVING OPERATING FACILITY AND TERM LOAN

On July 28, 2014, the Company entered into a new $200.0 million credit facility, which replaced the Company’s then 
existing bank revolving credit facility and term loan facility. The new credit facility was comprised of a $180.0 million 
term loan and a $20.0 million revolving operating facility. $105.0 million of the term loan was drawn at closing with 
the  balance  available  in  periodic  advances  until  July  31,  2015.  Borrowings  under  the  term  loan  bore  interest  at  the 
Canadian Bankers’ Acceptance rate plus 722 bps, while borrowing under the revolving operating facility bore interest 
at the lender’s prime rate plus 200 to 300 bps depending on the Company’s debt to earnings before interest, taxes, 
depreciation and amortization [“EBITDA”] ratio. This credit facility expires on October 4, 2018 and was secured by a first 
charge over substantially all assets of the Company. 

As at December 31, 2014, the Company had drawn the following amounts on the credit facility:

Amounts borrowed under revolving operating facility

Unamortized deferred financing costs

Revolving operating facility

Amounts borrowed under term loan

Unamortized deferred financing costs

Term loan

December 31, 2014

December 31, 2013

1,756

–

1,756

125,000

(5,159)

119,841

24,063

(567)

23,496

40,000

(2,122)

37,878

As  at  December  31,  2014,  the  Company’s  interest  rates  under  the  term  loan  and  revolving  operating  facility  were  
8.5% and 5.0%, respectively.

The financial covenants of the credit facility as at December 31, 2014 were as follows:

Financial Covenant

Total debt to EBITDA ratio

Total debt to tangible net worth ratio

Adjusted EBITDA for preceding 12 months (consolidated) 

Requirements

December 31, 2014

< 3.50

< 1.29

> 36,070

3.12

1.00

40,647

The financial covenant requirements described above vary each quarter as per the lending agreement and were based 
on the Company’s future forecast over these periods. As at December 31, 2014, the Company was in compliance with all 
of its financial covenants under its lending agreements. 

2014 Annual Report  |  91

Finance Costs

Included in finance costs in the consolidated statements of income was interest expense on the credit facilities and 
amortization of deferred financing costs as follows:

Interest expense

Amortization of deferred financing costs

Finance costs

12. PROVISIONS

As at December 31, 2012

Incurred during the year

Utilized during the year

Unused amounts reversed

As at December 31, 2013

Incurred during the year

Utilized during the year

As at December 31, 2014

Year Ended

December 31, 2014

December 31, 2013

7,621

1,179

8,800

Onerous Leases Due 
to Impairment

Other Onerous 
Leases

68

–

(31)

(25)

12

314

(12)

314

468

35

(348)

(146)

9

–

(9)

–

4,965

 673

5,638

Total

536

35

(379)

(171)

21

314

(21)

314

On  December  31,  2014,  $314  was  recorded  as  a  provision  for  onerous  leases  due  to  impairment  in  relation  to  the 
Company exiting the U.S. market as described in Note 15.

December 31, 2014

December 31, 2013

96

218

314

21

–

21

Current

Non-current

92  |  easyhome Ltd.

13. SHARE CAPITAL

Authorized Capital

The authorized capital of the Company consisted of an unlimited number of common shares with no par value and an 
unlimited number of preference shares. 

Each common share represents a shareholder’s proportionate undivided interest in the Company. Each common share 
confers to its holder the right to one vote at any meeting of shareholders and to participate equally and rateably in any 
dividends of the Company. The common shares are listed for trading on the Toronto Stock Exchange.

Common Shares Issued and Outstanding

The changes in common shares are summarized as follows:

Year Ended
December 31, 2014

Year Ended
December 31, 2013

# of shares (in 000’s)

$

# of shares (in 000’s)

13,289

79,923

–

39

2

–

403

38

11,940

1,347

–

2

$

60,885

19,020

–

18

13,330

80,364

13,289

79,923

Balance, beginning of the period

Common share equity offering

Exercise of stock options

Dividend reinvestment plan

Balance, end of the period

Common Share Equity Offering

On  November  12,  2013,  the  Company  and  a  syndicate  of  underwriters  completed  a  common  share  equity  offering 
for 1,346,900 common shares of the Company at a price of $14.85 per common share. The Company received gross 
proceeds of $20.0 million and net proceeds of $19.0 million (including cash proceeds of $18.7 million and a deferred tax 
benefit of $0.3 million). 

Dividends on Common Shares
For the year ended December 31, 2014, the Company paid dividends of $4.5 million (2013 – $4.1 million) or $0.34 per share 
(2013 – $0.34 per share). The Company declared a dividend of $0.085 per share on November 6, 2014 to shareholders of 
record on December 29, 2014, payable on January 9, 2015. The dividend paid on January 9, 2015 was $1.1 million.

2014 Annual Report  |  93

14. STOCK-BASED COMPENSATION

Share Option Plan

Under the Company’s stock option plan, options to purchase common shares may be granted by the Board of Directors 
to directors, officers and employees. Options are generally granted at exercise prices equal to the fair market value at 
the grant date, vest at the end of a three-year period based on earnings per share targets and have exercise lives of five 
years. The aggregate number of common shares reserved for issuance and which may be purchased upon the exercise 
of options granted pursuant to the plan shall not exceed 2.0 million common shares. 

Outstanding balance, beginning of year

Options granted

Options exercised

Options forfeited or expired

Outstanding balance, end of year

Exercisable balance, end of year

Year Ended
December 31, 2014

Year Ended
December 31, 2013

# of Options
 (in 000’s)

Weighted Average 
Exercise Price
$

# of Options
 (in 000’s)

Weighted Average 
Exercise Price
$

538

190

(39)

(88)

601

203

9.81

17.52

8.54

13.39

11.81

8.73

518

202

–

(182)

538

238

13.05

9.61

–

18.81

9.81

10.44

Outstanding options to directors, officers and employees as at December 31, 2014 were as follows:

Range of Exercise
Prices
$

8.00 – 10.99

11.00 – 14.99

15.00 – 19.99

20.00 – 24.99

8.00 – 24.99

Outstanding

Weighted Average
Remaining
Contractual
Life in Years

Weighted Average
Exercise Price
$

1.92

–

4.17

4.67

2.64

9.16

–

17.12

24.45

11.81

Options
# (in 000’s)

410

–

180

11

601

Exercisable

Options
# (in 000’s)

203

–

–

–

203

Weighted Average 
Exercise Price
$

8.73

–

–

–

8.73

The Company used the fair value method of accounting for stock options granted to employees and directors. During 
the year ended December 31, 2014, the Company granted 190,332 options (2013 – 202,296 options), and recorded an 
expense of $402 (2013 – expense of $208), in stock-based compensation expense in the consolidated statements of 
income, with a corresponding adjustment to contributed surplus.

Options  granted  during  2014  were  determined  using  the  Black-Scholes  option  pricing  model  with  the  following 
assumptions, resulting in a weighted average fair value of $4.85 per option.

Risk-free interest rate (% per annum)

Expected hold period to exercise (years)

Volatility in the price of the Company’s shares (%)

Dividend yield (%)

94  |  easyhome Ltd.

2014

1.34

5.00

37.14

2.00

2013

1.25

5.00

38.31

3.54

Restricted Share Unit [“RSU”] Plan

On May 8, 2014, the Company’s shareholders approved a resolution to amend the RSU Plan, increasing the maximum 
number of Common Shares reserved for issuance from treasury under the RSU Plan by 150,000 shares, from 615,000 
to 765,000 shares.

During the year ended December 31, 2014, the Company granted 171,460 RSUs (2013 – 414,610 RSUs) to employees of 
the Company under its RSU Plan. RSUs are granted at fair market value at the grant date and generally vest at the end 
of a three-year period based on long-term targets. For the year ended December 31, 2014, $1,764 (2013 – $765) was 
recorded as an expense in stock-based compensation expense in the consolidated statements of income. Additionally, 
for  the  year  ended  December  31,  2014,  an  additional  5,926  RSUs  (2013  –  5,229  RSUs)  were  granted  as  a  result  of 
dividends declared. 

Performance Share Unit [“PSU”] Plan

During the year ended December 31, 2014, the Company granted 171,134 PSUs (2013 – 295,486 PSUs) to senior executives 
of the  Company under its PSU Plan. On July 30, 2014, the  PSUs  granted  in  2014  were  cancelled  in  exchange for an 
equivalent number of RSUs that were granted to senior executives of the Company (see RSU Plan described above).

PSUs are granted at fair market value at the grant date and vest at the end of a three-year period based on long-term 
targets. For the year ended December 31, 2014, $3,908 (2013 – $2,669) was recorded as an expense in stock-based 
compensation expense in the consolidated statements of income. Additionally, for the year ended December 31, 2014, 
an additional 11,270 PSUs (2013 – 28,225 PSUs) were granted as a result of dividends declared. 

The PSU liability as at December 31, 2014 was $6,872 (2013 – $2,841).

Deferred Share Unit [“DSU”] Plan

During the year ended December 31, 2014, the Company granted 7,250 DSUs (2013 – 9,710 DSUs) to directors under its 
DSU Plan. DSUs are granted at fair market value at the grant date and vest immediately upon grant. For the year ended 
December 31, 2014, $190 (2013 – $160) was recorded as stock-based compensation expense under the DSU Plan in the 
consolidated statements of income. Additionally, for the year ended December 31, 2014, an additional 2,232 DSUs (2013 
– 3,678 DSUs) were granted as a result of dividends declared.

Equity-settled stock based compensation

Cash-settled stock based compensation

Stock based compensation

Year Ended

December 31, 2014

December 31, 2013

2,356

3,908

6,264

1,134

2,669

3,803

2014 Annual Report  |  95

Contributed Surplus 

The following is a continuity of the activity in the contributed surplus account:

Contributed surplus, beginning of year

Equity settled stock-based compensation expense

Stock options

Restricted share units

Deferred share units

Reduction due to exercise of stock options

Contributed surplus, end of year

15. RESTRUCTURING AND OTHER ITEMS 

Proceeds on sale of U.S. royalty rights

Impairment of trademark

Impairment of fixed assets

Other restructuring charges

Restructuring and other items

Year Ended

December 31, 2014

December 31, 2013

4,169

402

1,764

190

2,356

(67)

6,458

3,035

208

766

160

1,134

–

4,169

Year Ended

December 31, 2014

December 31, 2013

4,742

(1,992)

(227)

(1,298)

1,225

–

–

–

–

–

During the fourth quarter of 2014, the Company decided to wind down its operations in the U.S. and focus on the Canadian 
marketplace. This wind down involved the sale of the Company’s rights to future royalty payments from its franchisees, 
the recognition of impairment provisions against certain intangible assets and property and equipment located in the 
U.S. and the recording of other restructuring charges which consisted of provisions for onerous leases, severance and 
other charges. For the year ended December 31, 2014, a net credit of $1.2 million was recorded as restructuring and 
other charges within operating income. No further related charges are expected in future periods.

Subsequent  to  December  31,  2014,  the  Company  continued  to  provide  financial  support  to  a  small  number  of  U.S. 
franchise locations in accordance with the contractual relationships. These franchise locations were classified as SPEs 
for financial reporting purposes. 

96  |  easyhome Ltd.

16. INCOME TAXES

The Company’s income tax provision was determined as follows:

Combined basic federal and provincial income tax rates

Expected income tax expense

Non-deductible expenses

U.S. and SPE results not tax effected

Other

Income tax expense

The significant components of the Company’s income tax expense were as follows:

Current income tax

Current income tax charge

Adjustments related to intercompany management fees and other

Deferred income tax

Relating to origination and reversal of temporary differences

Income tax expense

The significant components of the Company’s deferred tax assets are as follows:

Tax cost of lease assets and property and equipment in excess of net book value

Amounts receivable and provisions

Deferred salary arrangements

Lease inducements

Unearned revenue

Financing fees

Other

Deferred tax asset

Year Ended

December 31, 2014

December 31, 2013

27.2%

7,005

263

(764)

(459)

6,045

27.2%

5,249

241

(64)

 (281)

5,145

Year Ended

December 31, 2014

December 31, 2013

7,990

784

(2,729)

6,045

3,704

850

591

5,145

December 31, 2014

December 31, 2013

444

3,342

2,546

100

239

213

(159)

6,725

(177)

2,054

1,043

659

232

382

(196)

3,997

During  2014,  all  changes  to  the  deferred  tax  assets  were  recorded  as  an  expense  in  deferred  tax  expense  in  the 
consolidated statements of income. In 2013, the recognition of the deferred tax asset related to the commons share 
equity offering completed on November 12, 2013 was recorded as a credit to share capital on the consolidated statements 
of financial position.

At December 31, 2014, there was no recognized deferred tax liabilities (2013 – nil) for taxes that would be payable on the 
undistributed earnings of the Company’s subsidiaries. The Company has determined that undistributed earnings of its 
subsidiaries would not be distributed in the foreseeable future.

2014 Annual Report  |  97

17. EARNINGS PER SHARE

Basic Earnings Per Share

Basic earnings per share amounts were calculated by dividing the net income for the year by the weighted average 
number  of  ordinary  shares  and  DSUs  outstanding.  DSUs  were  included  in  the  calculation  of  the  weighted  average 
number of ordinary shares outstanding as these units vest upon grant. 

Net income

Weighted average number of ordinary shares outstanding (in 000’s)

Basic earnings per ordinary share

Year Ended

December 31, 2014

December 31, 2013

19,748

13,449

1.47

14,182

12,243

1.16

For the year ended December 31, 2014, 130,285 DSUs (2013 – 121,111 DSUs) were included in the weighted average 
number of ordinary shares outstanding.

Diluted Earnings Per Share

Diluted earnings per share reflect the potential dilution that could occur if additional common shares are assumed to 
be issued under securities that entitle their holders to obtain common shares in the future. The number of additional 
shares for inclusion in diluted earnings per share was determined using the treasury stock method, whereby stock 
options and warrants, whose exercise price is less than the average market price of the Company’s common shares, 
were assumed to be exercised and the proceeds are used to purchase common shares at the average market price for 
the period. The incremental number of common shares issued under stock options and warrants was included in the 
calculation of diluted earnings per share.

Net income

Weighted average number of ordinary shares outstanding (in 000’s)

Dilutive effect of stock-based compensation (in 000’s)

Weighted average number of diluted shares outstanding

Dilutive earnings per ordinary share

Year Ended

December 31, 2014

December 31, 2013

19,748

13,449

495

13,944

1.42

14,182

12,243

66

12,309

1.15

For  the  year  ended  December  31,  2014,  182,332  stock  options  to  acquire  common  shares  (2013  –  237,367  options),  
were  considered  anti-dilutive  using  the  treasury  stock  method  and  therefore  excluded  in  the  calculation  of  diluted 
earnings per share. 

98  |  easyhome Ltd.

18. NET CHANGE IN OTHER OPERATING ASSETS AND LIABILITIES

The net change in other operating assets and liabilities was as follows:

Amounts receivable

Prepaid expenses

Accounts payable and accrued liabilities

Dividends payable 

Income taxes payable

Deferred lease inducements

Unearned revenue

Provisions

Year Ended

December 31, 2014

December 31, 2013

(9,302)

(272)

8,536

3

(887)

(146)

215

293

(1,670)

(735)

(8,854)

118

(287)

287

(159)

(515)

Net change in other operating assets and liabilities

(1,560)

(11,815)

Supplemental disclosures in respect of the consolidated statements of cash flows comprised the following:

Income taxes paid

Income taxes refunded 

Interest paid

Interest received

Year Ended

December 31, 2014

December 31, 2013

9,694

61

7,637

62,568

5,438

331

4,978

36,639

The Company is committed to software maintenance, development and licensing service agreements, and operating 
leases for premises and vehicles. The minimum annual lease payments plus estimated operating costs required for the 
next five years and thereafter are as follows:

Premises

Other operating lease obligations

Other

Total contractual obligations

Within 1 year

After 1 year but not 
more than 5 years

More than 5 years

25,990

1,065

7,280

34,335

44,948

1,615

10,250

56,813

2,689

26

–

2,715

During the year ended December 31, 2014, $24.0 million (2013 – $22.9 million) was recognized as an expense in the 
consolidated statements of income in respect of operating leases.

The Company maintains an irrevocable standby letter of credit, issued from its credit facilities in the amount of $0.1 
million, for its corporate office lease.

2014 Annual Report  |  99

20. CONTINGENCIES

The Company was involved in various legal matters arising in the ordinary course of business. The resolution of these matters 
is not expected to have a material adverse effect on the Company’s financial position, financial performance or cash flows.

The  Company  has  agreed  to  indemnify  its  directors  and  officers  and  particular  employees  in  accordance  with  the 
Company’s policies. The Company maintains insurance policies that may provide coverage against certain claims.

21. CAPITAL RISK MANAGEMENT

The Company manages its capital to maintain its ability to continue as a going concern and to provide adequate returns 
to shareholders by way of share appreciation and dividends. The capital structure of the Company consists of bank debt, 
term debt and shareholders’ equity, which comprises issued share capital, contributed surplus and retained earnings.

The Company manages its capital structure and makes adjustments to it in light of economic conditions. The Company, 
upon approval from its Board of Directors, will balance its overall capital structure through new share issues, share 
repurchases,  the  payment  of  dividends,  increasing  or  decreasing  bank  debt  and  term  debt  or  by  undertaking  other 
activities  as  deemed  appropriate  under  specific  circumstances.  The  Company’s  strategy,  objectives,  measures, 
definitions and targets have not changed significantly in the past year.

The  Company  has  externally  imposed  capital  requirements  as  governed  through  its  financing  facilities.  These 
requirements  are  to  ensure  the  Company  continues  to  operate  in  the  normal  course  of  business  and  to  ensure 
the  Company  manages  its  debt  relative  to  net  worth.  The  capital  requirements  are  congruent  with  the  Company’s 
management of capital.

The Company monitors capital on the basis of its bank and term loan covenants as described in Note 11. 

For the years ended December 31, 2014 and 2013, the Company was in compliance with all of its externally imposed  
financial covenants.

22. FINANCIAL RISK MANAGEMENT

Overview

The  Company’s  activities  are  exposed  to  a  variety  of  financial  risks:  credit  risk,  liquidity  risk,  interest  rate  risk  and 
currency  risk.  The  Company’s  overall  risk  management  program  focuses  on  the  unpredictability  of  financial  and 
economic markets and seeks to minimize potential adverse effects on the Company’s financial performance. 

Credit Risk
The maximum exposure to credit risk is represented by the carrying amount of the amounts receivable, consumer loans 
receivable and lease assets with customers under merchandise lease agreements. The Company leases products and 
makes consumer loans to thousands of customers pursuant to policies and procedures that are intended to ensure that 
there is no concentration of credit risk with any particular individual, company or other entity, although the Company is 
subject to a higher level of credit risk due to the credit constrained nature of many of the Company’s customers and in 
circumstances where its policies and procedures are not complied with.

The credit risk related to lease assets with customer’s results from the possibility of customer default with respect to 
agreed upon payments or in not returning the lease assets. The Company has a standard collection process in place 

100  |  easyhome Ltd.

in the event of payment default, which includes the recovery of the lease asset if satisfactory payment terms cannot 
be worked out with the customer, as the Company maintains ownership of the lease assets until payment options are 
exercised. Lease asset losses for the year ended December 31, 2014 represented 3.2% (2013 – 3.1%) of total revenue 
for the easyhome Leasing segment. 

The credit risk on the Company’s consumer loans receivable made in accordance with policies and procedures is impacted 
by both the Company’s credit policies and the lending practices which are overseen by the Company’s senior management. 
Credit quality of the customer is assessed based on a credit rating scorecard and individual credit limits are defined in 
accordance with this assessment. The consumer loans receivable are unsecured. The Company evaluates the concentration 
of risk with respect to customer loans receivable as low, as its customers are located in several jurisdictions and operate 
independently. As at December 31, 2014, the Company’s gross loan portfolio was $192.2 million (2013 – $110.7 million).

The credit risk related to other amounts receivable are managed in accordance with policies and procedures resulting 
from the possibility of default on rebate payments, amounts due from licensee and franchisees and other amounts 
receivable.  The  Company  deals  with  credible  companies,  performs  ongoing  credit  evaluations  of  creditors  and 
consumers and allows for uncollectible amounts when determined to be appropriate.

Liquidity Risk

The Company addresses liquidity risk management by maintaining sufficient availability of funding through its committed 
credit facility. The Company manages its cash resources based on financial forecasts and anticipated cash flows, which 
are periodically reviewed with the Company’s Board of Directors.

The Company believes that the cash flow provided by operations and funds available from the credit facility will be sufficient 
in the near term to meet operational requirements, purchase lease assets, meet capital spending requirements and pay 
dividends. In addition, the incremental financing obtained through the credit facility will allow the Company to continue 
growing its consumer loans receivable portfolio in 2015. In order for the Company to achieve the full growth opportunities 
available, however, additional sources of financing over and above the currently available credit facility are required. There 
is no certainty that these long-term sources of capital will be available or at terms favourable to the Company.

Substantially all liabilities are due within 12 months with the exception of the revolving operating facility and term loan, 
which are due as disclosed in Note 11.

Interest Rate Risk

Interest rate risk measures the Company’s risk of financial loss due to adverse movements in interest rates. The Company 
is  subject  to  interest  rate  risk  as  the  revolving  operating  facility  bears  interest  at  the  lead  lenders  prime  rate  plus 
200 to 300 bps, depending on the Company’s total debt to EBITDA ratio and the term loan bears interest at 722 bps over the 
Canadian Bankers’ Acceptance rate. As at December 31, 2014, the interest rate on the revolving operating facility was 5.0% 
per annum (2013 – 5.0% per annum) and the interest rate on the term loan was 8.5% per annum (2013 – 9.98% per annum).

The  Company  does  not  hedge  interest  rates.  Accordingly,  future  changes  in  interest  rates  will  affect  the  amount  of 
interest expense payable by the Company.

As at December 31, 2014, all of the Company’s borrowings were subject to movements in floating interest rates. A 1% 
movement in the prime interest rate and bankers’ acceptance rate would have increased or decreased net income for 
the year by approximately $928.

2014 Annual Report  |  101

Currency Risk

Currency risk measures the Company’s risk of financial loss due to adverse movements in currency exchange rates. 

The Company sources a portion of the assets it leases in Canada from U.S. suppliers. As a result, the Company has 
foreign  exchange  transaction  exposure.  These  purchases  are  funded  using  regular  spot  rate  purchases.  Pricing  to 
customers can be adjusted to reflect changes in the Canadian dollar landed cost of imported goods and, as such, there 
is not a material foreign currency transaction exposure.

During 2014, the Company had foreign currency transaction exposure through its SPEs and franchise locations in the 
United States.

The  earnings  of  the  Company’s  U.S.  subsidiaries  and  SPEs  are  translated  into  Canadian  dollars  each  period.  A  5% 
movement in the Canadian and U.S. dollar exchange rate would have increased or decreased net income for the year 
by approximately $152. 

23. FINANCIAL INSTRUMENTS

Recognition and Measurement of Financial Instruments 

The Company classified its financial instruments as follows:

Financial Instruments

Cash

Amounts receivable

Consumer loans receivable

Accounts payable and accrued liabilities

Revolving operating facility

Term loan

Measurement

December 31, 2014

December 31, 2013

Fair value

Amortized cost

Amortized cost

Amortized cost

Amortized cost

Amortized cost

1,165

16,508

180,693

32,837

1,756

119,841

2,329

7,206

103,936

24,301

23,496

37,878

The carrying values of these financial instruments approximated their fair values.

Fair Value Measurement 

All  assets  and  liabilities  for  which  fair  value  was  measured  or  disclosed  in  the  consolidated  financial  statements  were 
categorized within the fair value hierarchy, described as follows, based on the lowest level input that was significant to the fair 
value measurement as a whole:

•  Level 1 –   Quoted (unadjusted) market prices in active markets for identical assets or liabilities

•  Level 2 –   Valuation techniques for which the lowest level input that is significant to the fair value measurement  

is directly or indirectly observable

•  Level 3 — Valuation techniques for which the lowest level input that is significant to the fair value measurement  

is unobservable

102  |  easyhome Ltd.

 
 
 
 
 
 
 
 
 
The  hierarchy  required  the  use  of  observable  market  data  when  available.  The  following  table  provides  the  fair  value 
measurement hierarchy of the Company’s financial assets and liabilities measured at amortized cost as at December 31, 2014:

Amounts receivable

Consumer loans receivable

Accounts payable and accrued liabilities

Revolving operating facility

Term loan

Total

16,508

180,693

32,837

1,756

119,841

Level 1

Level 2

–

–

–

–

–

–

–

–

–

–

Level 3

16,508

180,693

32,837

1,756

119,841

There were no transfers between Level 1, Level 2, or Level 3 during the period.

24. RELATED PARTY TRANSACTIONS

The following summarizes the expense related to key management personnel during the reporting periods.

Short-term employee benefits including salaries

Share-based payment transactions

25. SEGMENTED REPORTING

Year Ended

December 31, 2014

December 31, 2013

3,631

4,281

7,912

2,864

2,381

5,245

For management purposes, the Company had two reportable segments: easyhome Leasing and easyfinancial.

Accounting  policies  for  each  of  these  business  segments  were  the  same  as  those  disclosed  in  note  3.  General  and 
administrative expenses directly related to the Company’s business segments were included as operating expenses for 
those segments. All other general and administrative expenses were reported separately. Management assessed the 
performance based on segment operating income (loss). The following tables summarize the relevant information for 
the years ended December 31, 2014 and 2013:

Year Ended
December 31, 2014

Revenue

Total operating expenses before depreciation 
and amortization and restructuring and  
other items

Restructuring and other items

Depreciation and amortization

Segment operating income (loss)

Finance costs

Income (loss) before income taxes

easyhome Leasing

easyfinancial

Corporate 

158,322

100,828

–

Total

259,150

81,305

–

52,711

24,306

–

24,306

64,524

–

3,298

33,006

–

33,006

23,312

169,141

(1,225)

632

(22,719)

8,800

(31,519)

(1,225)

56,641

34,593

8,800

25,793

2014 Annual Report  |  103

104  |  easyhome Ltd.

Year EndedDecember 31, 2013easyhome LeasingeasyfinancialCorporate TotalRevenue160,29658,518–218,814Total operating expenses before depreciation and amortization82,77838,43518,924140,137Depreciation and amortization51,2101,91858453,712Segment operating income (loss)26,30818,165(19,508)24,965Finance costs––5,6385,638Income (loss) before income taxes26,30818,165(25,146)19,327The Company operated across Canada and in certain U.S. states. During the year ended December 31, 2014, 97% or  $251.3 million of revenue was generated in Canada and 3% or $7.9 million of revenue was generated in the U.S. (2013 – 97%  or $212.1 million of revenue was generated in Canada and 3% or $6.7 million of revenue was generated in the U.S.).  Additionally, as at December 31, 2014, $309.0 million of the Company’s assets were located in Canada and $10.5 million  were located in the U.S. (2013 – $224.3 million in Canada and $8.6 million in the U.S.). As at December 31, 2014, the Company’s goodwill of $20.0 million (2013 – $20.0 million) related entirely to its  easyhome Leasing segment.The Company’s easyhome Leasing business consisted of four major product categories: furniture, electronics, computers and appliances. Lease revenue generated by these product categories as a percentage of total lease revenue for the years ended December 31, 2014 and 2013 was as follows:Year EndedDecember 31, 2014 (%)December 31, 2013(%)Furniture3838Electronics3432Computers1618Appliances121210010026. SUBSEQUENT EVENTOn February 10, 2015, the Company acquired the lease rights and obligations as well as certain related assets for 45 retail locations across Canada. These retail locations will be opened as new easyfinancial branches which will provide consumer loans to Canadian consumers. C O R P O R A T E   I N F O R M A T I O N

Head Office
33 City Centre Drive 
Suite 510
Mississauga, Ontario 
L5B 2N5
Tel: 
(905) 272-2788
Fax:  (905) 272-9886

Investor Relations
David Ingram
President & Chief Executive Officer
Tel: 

(905) 272-2788

Steve Goertz
Executive Vice President
& Chief Financial Officer
Tel: 

(905) 272-2788

Bankers
Canadian Imperial Bank  
of Commerce
Toronto, Ontario

Transfer Agents
TMX Equity Transfer Services
Toronto, Ontario

Listed
Toronto Stock Exchange
Trading Symbol: EH

Auditors
Ernst & Young LLP
Toronto, Ontario

Solicitors
Torys LLP
Toronto, Ontario

Website
www.easyhome.ca

Board of Directors

Corporate Officers

Donald K. Johnson
Chairman of the Board

David Ingram
President & Chief Executive Officer

David Ingram
President & Chief Executive Officer, easyhome Ltd.

Steven Goertz
Executive Vice President & Chief Financial Officer

David A. Lewis
Corporate Director

David Appel
Corporate Director

Jason Mullins
Executive Vice President & Chief Operating Officer

Andrea Fiederer
Senior Vice President & Chief Marketing Officer

Sean Morrison
Managing Director, Maxim Capital Corp.

Jason Appel
Senior Vice President, Risk and Analytics

David J. Thomson
Corporate Director

Karen Basian
Chief Executive Officer, Beehive5

James Ferguson
Senior Vice President, Retail

Shane Pennell
Senior Vice President, Operations and Shared Services

David Yeilding
Senior Vice President, Finance

Jay Guyatt
Vice President, General Counsel and Corporate Secretary

33 City Centre Drive, Suite 510,  

Mississauga, Ontario L5B 2N5 

Tel: (905) 272-2788 Fax: (905) 272-9886 

www.easyhome.ca