Quarterlytics / Healthcare / Medical - Care Facilities / Healthcare Services Group, Inc.

Healthcare Services Group, Inc.

hcsg · NASDAQ Healthcare
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Ticker hcsg
Exchange NASDAQ
Sector Healthcare
Industry Medical - Care Facilities
Employees 35300
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FY2007 Annual Report · Healthcare Services Group, Inc.
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YE 07

Cautionary Statement Regarding Forward-Looking Statements

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This report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and
Section 21E of the Securities Exchange Act of 1934 (the “Exchange Act”), as amended, are not historical facts but rather based on 
current expectations, estimates and projections about our business and industry, our beliefs and assumptions. Words such as 
“b li
“believes,” “anticipates,” “plans,” “expects,” “will,” “goal,” and similar expressions are intended to identify forward-looking 
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statements. The inclusion of forward-looking statements should not be regarded as a representation by us that any of our plans 
will be achieved. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of
new information, future events or otherwise. Such forward-looking information is also subject to various risks and uncertainties. 
Such risks and uncertainties include, but are not limited to, risks arising from our providing services exclusively to the health 
care industry, primarily providers of long-term care; credit and collection risks associated with this industry; one client 
care industry primarily providers of long term care; credit and collection risks associated with this industry; one client
accounting for approximately 16% of revenues in 2007; risks associated with our acquisition of Summit Services Group, Inc., 
including integration risks and costs, or such business not achieving expected financial results or synergies or failure to 
otherwise perform as expected; our claims experience related to workers’ compensation and general liability insurance; the 
effects of changes in, or interpretations of laws and regulations governing the industry, including state and local regulations 
pertaining to the taxability of our services; and the risk factors described in our Form 10-K filed with the Securities and Exchange
pertaining to the taxability of our services; and the risk factors described in our Form 10 K filed with the Securities and Exchange 
Commission for the year ended December 31, 2006 Part I thereof under ‘‘Government Regulation of Clients’’, ‘‘Competition’’ and 
‘‘Service Agreements/Collections’’, and under Item IA “Risk Factors”. Many of our clients’ revenues are highly contingent on 
Medicare and Medicaid reimbursement funding rates, which Congress has affected through the enactment of a number of major 
laws during the past decade. These laws have significantly altered, or threatened to alter, overall government reimbursement 
funding rates and mechanisms. The overall effect of these laws and trends in the long-term care industry have affected and could
adversely affect the liquidity of our clients, resulting in their inability to make payments to us on agreed upon payment terms.
These factors, in addition to delays in payments from clients, have resulted in, and could continue to result in, significant
additional bad debts in the near future. Additionally, our operating results would be adversely affected if unexpected  increases in 
the costs of labor and labor related costs, materials, supplies and equipment used in performing services could not be passed on
to our clients.

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In addition, we believe that to improve our financial performance we must continue to obtain service agreements with new clients, 
provide new services to existing clients, achieve modest price increases on current service agreements with existing clients and
maintain internal cost reduction strategies at our various operational levels. Furthermore, we believe that our ability to sustain the 
internal development of managerial personnel is an important factor impacting future operating results and successfully 
executing projected growth strategies.

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Healthcare Services Group, Inc. is the largest national provider of professional housekeeping, laundry and food services to long-
term care and related facilities.

HEALTHCARE SERVICES GROUP
HEALTHCARE SERVICES GROUP
Industry Trends

• Legislation
• Cost Containment/Managed Care
Cost Containment/Managed Care
• The “Graying” of America
• DRGs
DRG
• Subacute Care
• Assisted Living
Prospective Pay System (PPS)
• Prospective Pay System (PPS)

HEALTHCARE SERVICES GROUP
Market Penetration
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Number of Facilities
Total Expenditures
Housekeeping &
Laundry Costs

Contractual Management
Contractual Management

Food Service Cost

Contractual Management

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Hospitals

6,915

$611 Billion

Long-Term Care

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23,000

$121.9 Billion

$18.3 Billion (3%)

$7.3 Billion (6%)

24%
24%
$36.6 Billion (6%)

Less than 10%
Less than 10%

$14.6 Billion (12%)

28%
28%

Less than 4%
Less than 4%

Source: American Hospital Association, Dept. of Health and Human Services, Center for Medicare and 
Medicaid Services, Modern Healthcare Survey

HEALTHCARE SERVICES GROUP
HEALTHCARE SERVICES GROUP

• Largest Independent Housekeeping and 
Laundry Service for Long-Term Care

• Over 2,200 Facilities Under Management

• 90% Client Retention Rate - Base Business

• Long-Term Revenue Stream
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Current Major Markets
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Total Long-Term Care Facilities
Approximately 17,400

VT

WA 20

OR 16

NV 7

CA 203

MT 1

ND

MN 38

ID  4

SD 12
SD 12

WY 4

WI 56

ONTARIO 
CANADA

4

MI 27

NY 30

UT  5

CO 16

KS 40

NE 31

IA  6

PA 226

OH 93

V                        
WV

IL 41

IN

85

MO 66

KY 39

AZ  11

NM  26

OK  13

AR 35

TN  30

VA 56
VA 56

4
4

NC 123

SC 55

8

ME  12

NH 8

MA 139
RI  23
23

CT  30

NJ 90

DE  12

MD 24

DC  1

TX 66

LA 21 38

GA 61
GA 61

MS AL 38

FL

173

HEALTHCARE SERVICES GROUP INC.

Services (% of Sales)

Facilities, Maintenance and  Supplies - 1%

Linen and Laundry - 24%

Food Service - 19%

Housekeeping  - 56%

HEALTHCARE SERVICES GROUP

HEALTHCARE SERVICES GROUP

CENTRAL OFFICE

NORTHEAST 
DIVISION

MID-ATLANTIC
DIVISION

MIDWEST/
NO. CENTRAL
DIVISION
DIVISION

MIDWEST/
SOUTH
DIVISION
DIVISION

SOUTHEST/
SOUTHWEST
DIVISION
DIVISION

FAR WEST
DIVISION

NEW 
ENGLAND
REGIONS

NEW 
YORK
REGIONS

MID-ATL
REGIONS
REGIONS

MID-ATL
REGIONS
REGIONS

MID-
WEST
REGIONS

NO.
CENTRAL
REGIONS

MID-
WEST - S
REGIONS

MID-
SOUTH
REGIONS

S.E. 
REGIONS
REGIONS

S.W.
REGIONS
REGIONS

FAR WEST
REGIONS
REGIONS

CALIF
REGIONS
REGIONS

DISTRICT
MGT.

DISTRICT  DISTRICT DISTRICT
MGT.

MGT.

MGT.

DISTRICT
MGT.

DISTRICT
MGT.

DISTRICT
MGT.

DISTRICT
MGT.

DISTRICT
MGT.

DISTRICT
MGT.

DISTRICT   
MGT.

DISTRICT   
MGT.

FACILITY
FACILITY
MGT.

FACILITY
FACILITY
MGT.

FACILITY
FACILITY
MGT.

FACILITY
FACILITY
MGT.

FACILITY
FACILITY
MGT.

FACILITY
FACILITY
MGT.

FACILITY
FACILITY
MGT.

FACILITY
FACILITY
MGT.

FACILITY
FACILITY
MGT.

FACILITY
FACILITY
MGT.

FACILITY         FACILITY
FACILITY         FACILITY
MGT                 MGT

HEALTHCARE SERVICES GROUP
HEALTHCARE SERVICES GROUP
Operational Management Structure

Vice President -
Operations

Divisional
Vice President

6 Divisions

Regional Vice
President / Manager
President / Manager

55 Regions
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District
Manager

220 Districts

Training
Training
Manager

Facility Manager and
Assistant Facility Manager

Over 2,200 Facilities

HEALTHCARE SERVICES GROUP
HEALTHCARE SERVICES GROUP
Marketing and Sales Structure

President
Vice President - Marketing
Director of Corporate Sales

Divisional 
Vice Presidents

Corporate

Divisional
Divisional

Regional
Vice Presidents / Managers

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Regional
Regional 
Directors

Regional
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District
District
Managers

District

HEALTHCARE SERVICES GROUP
HEALTHCARE SERVICES GROUP
Sources of Growth

• Geographic Expansion of Regional and Local Clients
• National Chains
• New Facilities of Existing Clients
• Sale of Linen Services to New and Existing Clients         
• Sale of Food  Services to New and Existing Clients

HEALTHCARE SERVICES GROUP
HEALTHCARE SERVICES GROUP
The Advantage

• Demonstrated Cost Savings to Long-Term 

Care Facilities

• Superior Professional Management System
• National Network to Service Local, Regional 

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and National Accounts

• Substantial Capacity to Generate Incremental 

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Business with Existing Infrastructure

Revenues (000)
Revenues (000)

, 9
$442,494
$

$466,291

$511,631

 $577,721

$379,718

$328,499

$800,000
$800 000

$700,000

$600,000

$500,000

$400,000

$300,000
$300 000

$200,000

$100,000

$0

2002

2003

2004

2005

2006

2007
Year End

HEALTHCARE SERVICES GROUP

Net Income (000)
Net Income (000)

,
$35,000

$30,000

$25,000
$25,000

$20,000

$15,000
$15 000

$10,000

$5,000
$5 000

$29,578
$29 578

$25,452

$19,096

$14,694

$10,860
$10 860

    $8,630

2002

2003

2004

2005

2006

2007

Year End

HEALTHCARE SERVICES GROUP

HEALTHCARE SERVICES GROUP
Investment Considerations
Year End 12/31/07

• Cash - $92.4 million
• Current Assets - $195.0 million
• Current Ratio – 7:1
• Stockholder Equity - $194.7 million
• Dividend - $.52 p/share – annually (post 3:2 
Dividend $ 52 p/share annually (post 3:2

split)

• Book Value - $4.60

HEALTHCARE SERVICES GROUP
HEALTHCARE SERVICES GROUP
Growth Objectives

Expand Established Regions Locally
• Expand Established Regions Locally

• Local Operators
• National Chains

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• Expand Food Service to Client Base
• 90% Client Retention Rate

Growth Objectives
Growth Objectives
25% Growth Rate in Existing Base

WA 20

OR 16

NV 7

CA 203

MT 1

ND

MN 38

ID  4

SD 12
SD 12

WY 4

WI 56

ONTARIO 
CANADA

4

MI 27

NY 30

UT  5

CO 16

KS 40

NE 31

IA  6

PA 226

OH 93

V                        
WV

IL 41

IN

85

MO 66

KY 39

AZ  11

NM  26

OK  13

AR 35

TN  30

VA 56
VA 56

4
4

NC 123

SC 55

VT

8

ME  12

NH 8

MA 139
RI  23
23

CT  30

NJ 90

DE  12

MD 24

DC  1

TX 66

LA 21 38

GA 61
GA 61

MS AL 38

FL

173

HEALTHCARE SERVICES GROUP INC.

HEALTHCARE SERVICES GROUP
HEALTHCARE SERVICES GROUP
Opportunity

• “Graying” of America/Cost Containment

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• Growing Market with Little Competition
• Growing Market with Little Competition

• Organization in Place for Growth