I N S I G H T E N T E R P R I S E S , I N C .
2002 ANNUAL REPORT
I n s i g h t E n t e r p r i s e s , I n c .
A N N U A L R E P O R T 2 0 0 2
Dear Stockholders, Customers, Vendors and Employees,
During 2002 and continuing into 2003, economic conditions continue to affect the IT industry,
and many businesses worldwide have either tightened or frozen their IT budgets. This motivated us
to examine our business model and refine our vision of the next wave of industry change. Although the
timing is uncertain, a rebound in IT spending is inevitable. But, customer needs have been evolving and the
industry is being challenged to identify new approaches to satisfy those needs. We are preparing to satisfy
and potentially influence the evolving customer needs in our industry.
Timothy A. Crown
Chief Executive Officer
We believe the marketplace is shifting from a primary concern with product pricing toward an appreciation that,
when certain services are provided with the products, the customer can achieve a complete technology solution.
The ability to offer a wide range of product and service solutions in a timely and efficient manner will be important
to our ability to expand our market penetration as businesses increase their rates of investment in new and updated
technology.
In 2002, we undertook the challenge of growing our business through a major acquisition. We added both scale,
and advanced service capabilities in North America. As a result of the acquisition, we increased our presence with
larger corporations, government entities and educational institutions. We also continue to focus on our historically
targeted customer group of small-to-medium-sized businesses. This strategic move enabled us to redefine our business
model and position the company for sustainable long-term growth. We have made great strides integrating this
acquisition into our Insight North American operations during 2002 and will concentrate in 2003 on completing
system conversions and maximizing efficiencies. These are not easy tasks, but I believe we will complete them
successfully by the end of 2003 and achieve an even more efficient operating model as we enter 2004.
Insight North America’s new business model extends beyond straight product resale to provide total technology
solutions. We still offer competitively priced products, but now, with our advanced integration and custom
configuration labs, we are able to offer additional layers of advanced service and financing options, customized
to individual customer needs. We continue to invest in our sales force and our relationships with customers and
vendors. We are also capitalizing on our internal “Centers of Excellence” which maintain dedicated personnel and
conduct continual training focused on specialized topics in hardware, software and service categories. Although we
remain challenged by the current environment of political and economic uncertainty, we are extending the benefits
of our acquired service capabilities throughout all of our customer groups.
Our offerings have risen to a level above directly comparable industry competitors. We believe this provides a
distinct advantage in the marketplace. We are deploying new marketing strategies and branding initiatives to
increase customer awareness and highlight the breadth of capabilities that differentiate us from our competitors.
We continue to pursue our commitment to global expansion. Despite some U.K. integration issues in the second
quarter, we ended the year with strong new management in Insight U.K. We have refined our European focus and
are targeting the small-to-medium-sized business customer, since we believe this to be the European market segment
with the fewest barriers to entry and the greatest opportunity for market penetration. Our Direct Alliance subsidiary
continues to sustain enduring relationships with its manufacturing clients. Direct Alliance managed to perform well
despite the sluggish economy, and is now offering multi-lingual, multi-currency capabilities that assist its clients as
they expand into European and Asian markets.
As you review our annual report, you will be assessing our past performance, weighing it against the present, and
making calculated predictions about our future. We perform a similar analysis in the development of our business
strategies. During the past 14 years, the success of Insight Enterprises has been based on our anticipation of
industry changes and marketplace needs. Strategically timed changes to our business model have enabled the
Company to grow from a small reseller of hard drives to one of the leading providers of IT products and services.
While we learn from our past successes, we understand that we must continue to look ahead and be proactive in
order to stay competitive and optimize returns for our stockholders.
We anticipate that Insight Enterprises will be ahead of the curve as it cultivates a growing following of business
customers seeking the efficiency of a single source for total IT solutions. We hope to see positive changes in the
economy as 2003 unfolds, and we thank our employees, customers, vendors and stockholders for believing in the
vision of Insight Enterprises.
Sincerely,
Timothy A. Crown
CEO, Insight Enterprises, Inc.
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I n s i g h t E n t e r p r i s e s , I n c .
Insight Enterprises, Inc. is a leading provider of information technology (“IT”)
products and services to businesses in the United States, Canada and the United
Kingdom. The company’s offerings include brand name computing products,
advanced IT services and outsourcing of business processes. Major brands
recognized by customers are “Insight” and related Insight-branded subsidiaries,
and “Direct Alliance Corporation.” The company has approximately 4,500
employees worldwide and generated sales of $2.9 billion for its most recent
fiscal year, which ended December 31, 2002.
B o a r d o f D i r e c t o r s
Seated: Timothy A. Crown, Chief Executive Officer and Director; Eric J. Crown, Vice President
and Chairman of the Board. Standing: Stanley Laybourne, Executive Vice President, Chief
Financial Officer, Treasurer and Director; Robertson C. Jones, Director and Chairman of the
Nominating Committee; Larry A. Gunning, Director and Chairman of the Compensation
Committee; Michael M. Fisher, Director and Chairman of the Audit Committee.
INVESTOR INFORMATION
Company background information and all publicly disclosed
communications including press releases, SEC filings and
financial reports are updated in real time and available to
view and/or download online on the investor relations
ANNUAL MEETING OF STOCKHOLDERS
Wednesday, May 14, 2003, 3:00 pm
portion of the www.insight.com Web site. Additional hard
Insight Enterprises, Inc.
1305 West Auto Drive
Tempe, Arizona 85284
CORPORATE OFFICES
Insight Enterprises, Inc.
1305 West Auto Drive
Tempe, AZ 85284
(480) 902-1001
copies of the Company's 2002 Annual Report on Form 10-K
are available to stockholders upon request without charge.
To submit your request for additional information,
• Visit us on the Web at www.insight.com
TRANSFER AGENT
Wells Fargo Bank Minnesota, N.A.
Shareowner Services
P.O. Box 64854
• Call the Investor Relations Hotline at
(800) 546-0586 or (480) 902-1001
• Mail your request to:
St. Paul, Minnesota 55164
Insight Enterprises, Inc.
(800) 468-9716
INDEPENDENT ACCOUNTANTS
KPMG LLP
One Arizona Center
400 East Van Buren Street
Phoenix, Arizona 85004
Investor Relations
1305 W. Auto Drive
Tempe, Arizona 85284
Insight Direct Worldwide, Inc.
www.insight.com
800.INSIGHT
PlusNet Technologies Limited
www.plus.net.uk
011.44.114.220.0097
Direct Alliance Corporation
www.direct-alliance.com
800.998.8071