Connectivity Colocation Hosting Cloud Intelligent IT Infrastructure™ solutions that deliver unmatched performance and platform fl exibility. One Ravinia Drive | Suite 1300 | Atlanta | Georgia | 30346 | 877.843.7627 | www.internap.com 41120cvr.indd 1 41120cvr.indd 1 4/13/12 5:41 PM 4/13/12 5:41 PM $ 2 5 6 $ 2 4 4 $ 2 4 5 2 0 0 9 2 0 1 0 2 0 1 1 Total Revenue (in millions) $ 1 2 4 $ 1 1 7 $ 1 1 3 2 0 0 9 2 0 1 0 2 0 1 1 Segment Profit (in millions) $ 4 3 $ 3 9 $ 2 8 2 0 0 9 2 0 1 0 2 0 1 1 Adjusted EBITDA (in millions) Fellow Stockholders: 2011 saw the continued execution of the strategic plan we put in place during 2009 and 2010 and the transformation of Internap into a leading global supplier of IT Infrastructure services to the enterprise. Across multiple fronts, we see evidence of our successful execution. From a fi nancial perspective, we returned the company to full-year revenue growth in 2011, after declining 5% year-over-year in 2010. Data center services, including colocation sold in company- controlled data centers and hosting services, continues to be our engine for growth. These core data center services exceeded our expectations by growing faster than market growth rates, which we estimate to be 15% to 20% per year. Over the past several years our revenue mix has become much more weighted to these high growth markets. Our fi rst quarter 2012 revenue will be approximately 60% data center services and 40% IP services, nearly fl ipping these proportions as reported for 2008. We also demonstrated notable increases in pro fi tability Not only have we have assembled an unmatched portfolio of IT in 2011. Segment profi t increased 6% compared with last Infrastructure services, but we deliver these services with best- MANAGEMENT Executive Offi cers J. Eric Cooney President and Chief Executive Offi cer George E. Kilguss III Chief Financial Offi cer and Senior Vice President Steven A. Orchard Senior Vice President, Operations and Support Richard A. Shank Senior Vice President, Global Sales CORPORATE HEADQUARTERS Internap Network Services Corporation One Ravinia Drive, Suite 1300 Atlanta, Georgia 30346 877.843.7627 FINANCIAL AND OTHER COMPANY INFORMATION The Form 10-K for the year ended December 31, 2011, which is included as part of this annual report, as well as other information about Internap, including fi nancial reports, recent fi lings with the Securities and Exchange Commission, and news releases are available in the Investor Services section of Internap’s website at www.internap.com. For a printed copy of our Form 10-K without charge, please contact: year, doubling the growth we delivered in 2010 and Adjusted in-class performance and customer support. While we have a Board of Directors EBITDA reached double-digit annual growth for the second long list of specifi c tasks mapped for 2012, you can monitor our consecutive year. Both of these profi t measures were the progress on several visible items throughout the year: highest they’ve been since Internap’s founding in 1996. • complete construction and successfully open approximately The operational and strategic shift we experienced during 27,000 net sellable square feet of data center footprint in the year was similarly positive. In December, we signifi cantly Los Angeles and Atlanta; enhanced our enterprise hosting business with the acquisition • continue to launch compelling, differentiated services and of Voxel, a global managed hosting and cloud services features in our colocation, hosting and cloud businesses; provider. In addition to increasing the breadth and functionality • integrate Voxel’s staff, technologies and processes into of our hosting services, Voxel expanded our market reach by Internap’s operations. adding capabilities that attract early-stage IT infrastructure customers. Given the increasingly rapid transformation of small start-ups into large technology companies, we believe this strategic acquisition will be an important contributor to our long-term growth and success. With an expanded collection of premium data center assets and a substantial increase in hosting capabilities, there’s plenty for us to look forward to in 2012. We will keep an intense focus on execution as we work to deliver accelerating revenue and profi table growth for our shareholders. Our work last year to enhance our offerings and drive growth went well beyond the acquisition of Voxel. We launched our Sincerely, open source cloud storage and compute platform, integrated XIPTM, our web acceleration technology, into our entire Performance IP network and CDN, and opened 18,000 net sellable square feet of premium high-density data center capacity in a new facility in the Dallas/Fort Worth Metroplex. J. Eric Cooney By the end of this year, we will have increased our footprint in company-controlled data centers by approximately 79,000 net sellable square feet since the fourth quarter of 2009, representing a 74% increase in high-margin selling capacity. Looking back over the last three years, we’ve executed the strategic plan put in place during 2009 and have now completed 2011 with confi dence in this plan as the means to create long- Adjusted EBITDA and segment profi t are non-GAAP measures. Segment profi t is segment revenues less direct costs of network, sales and services, exclusive of depreciation and amortization, as presented in the notes to our consolidated term shareholder value. While the pace of change in our industry fi nancial statements. A reconciliation of Adjusted EBITDA to GAAP loss from is rapid and the competition intense, I’m confi dent that the operations can be found in the attachment to our fourth quarter and full-year 2011 earnings press release, which is available on our website and furnished Internap team is more than up for these challenges. to the Securities and Exchange Commission. Dr. Daniel C. Stanzione Chairman President Emeritus, Bell Laboratories and former Chief Operating Offi cer, Lucent Technologies Charles B. Coe Former President, BellSouth Network Services J. Eric Cooney President and Chief Executive Offi cer Patricia L. Higgins Former President and Chief Executive Offi cer, Switch & Data Facilities Company Kevin L. Ober Managing Partner, Divergent Venture Partners Gary M. Pfeiffer Former Senior Vice President and Chief Financial Offi cer, The DuPont Company Michael A. Ruffolo President and Chief Executive Offi cer, Crossbeam Systems Debora J. Wilson Former President and Chief Executive Offi cer, The Weather Channel Internap Network Services Attn: Investor Services One Ravinia Drive, Suite 1300 Atlanta, Georgia 30346 877.843.7627 ir@internap.com TRANSFER AGENT American Stock Transfer & Trust Company 59 Maiden Lane New York, New York 10038 800.937.5449 admin2@amstock.com INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM PricewaterhouseCoopers, LLP 10 Tenth Street NW, Suite 1400 Atlanta, Georgia 30309 678.419.1000 MARKET INFORMATION Internap’s common stock is traded on the NASDAQ Stock Market under the symbol INAP. 41120cvr.indd 2 41120cvr.indd 2 4/13/12 6:24 PM 4/13/12 6:24 PM UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, DC 20549 Form 10-K ⌧ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2011 OR (cid:3) TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ________. Commission file number: 000-31989 INTERNAP NETWORK SERVICES CORPORATION (Exact Name of Registrant as Specified in Its Charter) Delaware (State or Other Jurisdiction of Incorporation or Organization) 91-2145721 (I.R.S. Employer Identification No.) 250 Williams Street Atlanta, Georgia (Address of Principal Executive Offices) 30303 (Zip Code) (404) 302-9700 (Registrant’s telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of exchange on which registered Common Stock, $0.001 par value The NASDAQ Stock Market LLC (NASDAQ Global Market) Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes (cid:3) No ⌧ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes (cid:3) No ⌧ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ⌧ No (cid:3) Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T dur- ing the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes ⌧ No (cid:3) Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ⌧ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one): Large accelerated filer (cid:3) Non-accelerated filer (cid:3) (Do not check if a smaller reporting company) Accelerated filer ⌧ Smaller reporting company (cid:3) Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes (cid:3) No ⌧ The aggregate market value of the registrant’s outstanding common stock held by non-affiliates of the registrant was $372,852,762 based on a closing price of $7.35 on June 30, 2011, as quoted on the NASDAQ Global Market. As of February 13, 2012, 52,732,488 shares of the registrant’s common stock, par value $0.001 per share, were issued and outstanding. DOCUMENTS INCORPORATED BY REFERENCE Portions of the definitive proxy statement for the registrant’s annual meeting of stockholders to be held June 14, 2012 are incorporated by reference into Part III of this report. Except as expressly incorporated by reference, the registrant’s Proxy Statement shall not be deemed to be a part of this report on Form 10-K. 2 Internap 2011 Form 10-K TABLE OF CONTENTS Part I. Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Properties Item 3. Item 4. Mine Safety Disclosures Legal Proceedings Part II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Item 6. Selected Financial Data Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Disclosures about Market Risk Item 8. Financial Statements and Supplementary Data Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information Part III Item 10. Directors, Executive Officers and Corporate Governance Item 11. Executive Compensation Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Item 13. Certain Relationships and Related Transactions, and Director Independence Item 14. Principal Accountant Fees and Services Part IV Item 15. Exhibits and Financial Statement Schedules Signatures Page 3 6 17 17 18 18 19 20 22 35 36 36 36 36 37 37 37 37 37 38 41 3 Internap 2011 Form 10-K Part I Item 1. Business FORWARD-LOOKING STATEMENTS This Annual Report on Form 10-K, particularly Management’s Discussion and Analysis of Financial Condition and Results of Operations set forth below, and notes to our audited consolidated financial state- ments included herein, contain “forward-looking state- ments” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking state- ments include statements regarding industry trends, our future financial position and performance, business strategy, revenues and expenses in future periods, pro- jected levels of growth and other matters that do not relate strictly to historical facts. These statements are often identified by the use of words such as “may,” “will,” “seeks,” “anticipates,” “believes,” “estimates,” “expects,” “projects,” “forecasts,” “plans,” “intends,” “continue,” “could,” “should” or similar expressions or variations. These statements are based on the beliefs and expectations of our management team based on information currently available. Such forward-looking statements are not guarantees of future performance and are subject to risks and uncertainties that could cause actual results to differ materially from those con- templated by forward-looking statements. Important factors currently known to our management that could cause or contribute to such differences include, but are not limited to, those referenced in this Annual Report on Form 10-K under Item 1A “Risk Factors.” We under- take no obligation to update any forward-looking state- ments as a result of new information, future events or otherwise. As used herein, except as otherwise indicated by con- text, references to “we,” “us,” “our,” “Internap” or the Internap Network Services “Company” refer Corporation. to Part I Item 1. BUSINESS OVERVIEW Internap provides high-performance information tech- nology (“IT”) Infrastructure services that enable our cus- tomers to focus on their core business, improve service levels and lower the cost of IT operations. Our coloca- tion, connectivity and hosting solutions are differenti- ated by superior performance and platform flexibility. We currently operate in 28 metropolitan markets, serv- ing a variety of industries, such as entertainment and media, including gaming; financial services; business services; software, including software-as-a-service (“SaaS”); hosting and information technology infrastruc- ture; and telecommunications. We were incorporated as a Washington corporation in 1996 and reincorporated in Delaware in 2001. Our prin- cipal executive offices are located at 250 Williams Street, Atlanta, Georgia 30303, and our telephone num- ber is (404) 302-9700. Our common stock trades on the NASDAQ Global Market under the symbol “INAP.” Our website address is www.internap.com. INDUSTRY BACKGROUND The Internet is the communications platform for busi- ness-critical Web- and Internet-based applications, such as electronic commerce, Voice over IP (“VoIP”), supply chain management, customer relationship man- agement, project coordination, streaming media, video conferencing and collaboration. Businesses are redesigning their IT operations models to take advan- tage of new, more cost-effective application delivery models, such as SaaS, hosting and cloud computing. These delivery models rely on the Internet as the pri- mary means of communicating with customers and users. This results in enhanced expectations of per- formance, availability and transparent delivery for the business application to work as expected. The Need to Reduce IT Costs While Improving Performance and Capabilities Companies continue to move more data, applications and operations online. Rapid shifts in technology, and the associated costs of training employees and maintaining or upgrading equipment and facilities to support more complex applications, have led companies to increas- ingly outsource their IT Infrastructure. IT outsourcing providers can purchase and deploy capabilities at scale, thereby providing cost effective IT Infrastructure services while at the same time offering companies secure, offsite environments for equipment or an outsourced hosting service for applications and business-critical websites. The Demand for Multiple Infrastructure Services to Support Enterprise IT Needs Increasingly, enterprises require a mix of services to meet their needs. Most enterprises rely on a mix of infra- structure services to support the varied performance, compliance, security or cost requirements of different applications. Businesses in different stages of their life- cycle may leverage different services. As businesses grow and IT workloads become more predictable, the economics and performance gains from dedicated infrastructure may drive companies to managed hosting or colocation services. On the other hand, businesses that have traditionally relied solely on dedicated infra- structure are increasingly leveraging virtualization to better support specific application and business requirements for rapid scalability or cost efficiency. 4 Internap 2011 Form 10-K Part I Item 1. Business The Growing Demand for Delivery of Rich Media Content over the Internet The proliferation of Internet-connected devices and broadband Internet connections coupled with increased consumption of media over the Internet, including per- sonalized content, have created a demand for delivery of rich media content. As the volume and quality of dynamic content progresses, viewers expect superior performance regardless of the type of website they visit. Companies that need to deliver rich media content can employ acceleration, compression and mirroring tech- niques to improve their end users’ experience, services generally referred to as content delivery network (“CDN”). The Problem of Inefficient Routing of Data Traffic on the Internet An internet service provider (“ISP”) only controls the routing of data within its network and its routing prac- tices tend to compound the inefficiencies of the Internet. When an ISP receives a packet that is not des- tined for one of its own customers, it must route that packet to another ISP to complete the delivery of the packet. An ISP will often route the data from private connections, or peered data, to the nearest point of traf- fic exchange, in an effort to get the packet off its net- work and onto a competitor’s network as quickly as possible. Once the origination traffic leaves the ISP’s network, service level agreements (“SLAs”) with that ISP typically do not apply since that carrier cannot control the quality of another ISP’s network. Consequently, to complete a communication, data ordinarily passes through multiple networks and peering points without consideration for congestion or other factors that inhibit performance. This transfer can result in lost data, slower and more erratic transmission speeds and an overall lower quality of service. The quality of service can be further degraded by basic routing protocols that make assumptions about the “best” path or network on which to route traffic, without consideration of the perform- ance of that network. Equally important, customers have no control over the transmission arrangements and have no single point of contact that they can hold accountable for degradation in service levels. As a result, it is virtually impossible for a single ISP to offer a high quality of service across disparate networks. OUR SEGMENTS Data Center Services Our data center services segment includes colocation services, which involve providing physical space within data centers and associated services such as redun- dant power, interconnection, environmental controls and security. Colocation allows our customers to deploy and manage their servers, storage and other equipment in secure data centers. The segment also includes host- ing services in which customers own and manage their software applications and content, while we provide and maintain the hardware, operating system, data cen- ter infrastructure and interconnection. Hosting services include our managed hosting offering in which customers receive dedicated hardware environments. Our data center services also include our cloud computing and storage business. Our cloud business is characterized as “infrastructure-as-a-service,” in which customers use secure compute and storage resources by leverag- ing physical infrastructure that is shared with other cus- tomers. Our cloud offering allows customers to rapidly provision and de-provision resources as required. Our data center services offer a broad spectrum of products which provide customers flexibility and the ability to bundle these services with our high perform- ance Internet Protocol (“IP”) connectivity and CDN serv- ices, along with hosting customers’ infrastructure, data and applications. Our data center services provide a single source for network infrastructure, IP connectivity and security, all of which are designed to maximize solution performance while providing a more stable, dependable infrastructure, and are backed by SLAs and our team of dedicated support professionals. We sell our colocation and/or hosting services at 38 data centers across North America, Europe and the Asia-Pacific region. We refer to 10 of these facilities as “company-controlled,” meaning we control the data centers’ operations, staffing and infrastructure and have directly negotiated long-term leases with the properties’ lessors. We refer to the remaining 28 data centers as “partner” sites. In these locations, we typically do not control operations and infrastructure and terms are shorter than those in company-controlled data centers. Our company-controlled facilities feature our enhanced IP connectivity, are designed and operated to be fully- secure and provide best-in-class power and environ- mental reliability. We believe the demand for data center services contin- ues to outpace industry-wide supply. To address this demand, we increased capital expenditures to expand company-controlled data centers. During 2011, we opened a new company-controlled data center in Dallas, Texas and began to build out a new company-controlled data center in Los Angeles, California. These expansions give us the capacity to increase the footprint of our com- pany-controlled data centers by approximately 110,000 net sellable square feet over time. On December 30, 2011, we acquired Voxel Holdings, Inc. (“Voxel”), a global provider of scalable hosting and cloud services. Voxel’s offerings are complementary to our existing portfolio and provide a level of automation and self-service that will be available to our customer base and also extend our addressable market. We will integrate Voxel’s operations into our data center serv- ices segment. IP Services Our IP services segment includes our patented Performance IP™ service, XIP™ Acceleration-as-a- Service solution, CDN services and flow control plat- form (“FCP”) products. By intelligently routing traffic with redundant, high-speed connections over multiple major Internet backbones, our IP services provide high- performance and highly-reliable delivery of content, 5 Internap 2011 Form 10-K Part I Item 1. Business applications and communications to end-users globally. Our IP services are sold through 77 IP service points around the world, which include 18 CDN points of pres- ence (“POPs”) and one additional standalone CDN POP. Our SLAs guarantee performance across multiple net- works covering a broader segment of the Internet in the United States, excluding local connections, than providers of conventional Internet connectivity, which typically only guarantee performance on their own net- work. Our patented and patent-pending network route opti- mization technologies address the inherent weaknesses of the Internet, allowing businesses to take advantage of the convenience, flexibility and reach of the Internet to connect to customers, suppliers and partners, and to adopt new IT delivery models, in a reliable and pre- dictable manner. Our services and products take into account the unique performance requirements of each business application to ensure performance as designed, without unnecessary cost. Our fees for IP services are based on a fixed fee, usage or a combina- tion of both. Our CDN services enable our customers to quickly and securely stream and distribute rich media and content, such as video, audio software and applications, to audi- ences across the globe through strategically-located POPs. Providing capacity-on-demand to handle large events and unanticipated traffic spikes, we deliver scalable high-quality content distribution and audience- analytics tools. Our FCP products are a premise-based intelligent rout- ing hardware product for customers who run their own multiple network architectures, known as multi-homing. We offer FCP as either a one-time hardware purchase or as a monthly subscription service. Sales of FCP also generate annual maintenance fees and professional service fees for installation. For more information about our segments, see note 4 to our consolidated financial statements. DATA CENTERS, NETWORK ACCESS POINTS AND POINTS OF PRESENCE We provide services through our network access points across North America, Europe and the Asia-Pacific region. Our P-NAPs and data centers feature multiple direct high-speed connections to major ISPs. We provide access to the Internet for our CDN customers through our CDN POPs. As of December 31, 2011, we provided services world- wide through 77 IP service points, which includes 19 CDN POPs and 38 data centers. We directly operate 10 of these data center sites and have operating agreements with third parties for the remaining locations. We have P- NAPs, CDN POPs and/or data centers in the following markets, some of which have multiple sites: Internap operated Atlanta Boston Dallas Houston New York Santa Clara Seattle Domestic sites operated under third party agreements International sites operated under third party agreements Atlanta Chicago Dallas Denver Los Angeles Miami New York Oakland Orange County San Diego Philadelphia Phoenix San Francisco San Jose Santa Clara Seattle Washington DC Amsterdam Frankfurt Hong Kong London Osaka(1) Paris Singapore Sydney Tokyo(1) Toronto (1) Through our joint venture in Internap Japan Co., Ltd. with NTT-ME Corporation and Nippon Telegraph and Telephone Corporation. FINANCIAL INFORMATION ABOUT GEOGRAPHIC AREAS For each of the three years ended December 31, 2011, we derived less than 10% of our total revenues from operations outside the United States. SALES AND MARKETING We employ a direct sales team and have sales offices in key cities across North America, and offices in the United Kingdom, Hong Kong and Singapore. and streaming technology for our CDN, acceleration and cloud technologies and network engineering costs asso- ciated with changes to the functionality of our propri- etary services and network architecture. Research and development costs were $0.2 million, $1.9 million and $3.8 million during the years ended December 31, 2011, 2010 and 2009, respectively. These costs do not include $2.8 million, $0.9 million and $0.9 million of internal-use software costs capitalized during the years ended December 31, 2011, 2010 and 2009, respectively. RESEARCH AND DEVELOPMENT CUSTOMERS Research and development costs, which include prod- uct development costs, are included in general and administrative costs and are expensed as incurred. These costs primarily consist of compensation and con- sulting fees related to our development and enhance- ment of IP routing technology, progressive download As of December 31, 2011, we had approximately 3,700 customers, which included 1,000 hosting customers that were added following the Voxel acquisition com- pleted on December 30, 2011. We provide services to customers in a variety of industries, such as entertain- ment and media, including gaming; financial services; business services; software, including SaaS; hosting 6 Internap 2011 Form 10-K Part I Item 1A. Risk Factors and information technology infrastructure; and telecom- munications. Our customer base, however, is not con- centrated in any particular industry. In each of the past three years, no single customer accounted for 10% or more of our net revenues. COMPETITION The market for our services is intensely competitive and is characterized by technological change, the introduc- tion of new products and services and price erosion. We believe that the principal factors of competition for serv- ice providers in our target markets include speed and reliability of connectivity, quality of facilities, breadth of product offering, level of customer service and technical support, price and brand recognition. We believe that we compete favorably on the basis of these factors. Our current and potential competition primarily con- sists of: • colocation and hosting providers, including Equinix, Inc.; Rackspace, Inc.; Peer 1 Network Enterprises, Inc.; Telx Group, Inc.; Cincinnati Bell (CyrusOne) and CenturyLink, Inc.; • ISPs that provide connectivity services, including AT&T Inc.; Sprint Nextel Corporation; Verizon Communications Inc.; Level 3 Communications, Inc. and Verio, an NTT Communications Company; • providers of storage solutions, such as content deliv- ery or storage such as Akamai Technologies, Inc.; Limelight Networks, Inc.; CD Networks Co., Ltd. and Edgecast Networks; and • software-based, Internet infrastructure companies focused on IP route control and wide area network optimization products such as Riverbed Technology, Inc.; F5 Networks, Inc. and Radware Ltd. Competition will likely continue to result in price pressure on us. Many of our competitors have longer operating his- tories and presence in key markets, greater name recog- nition, larger customer bases and significantly greater financial, sales and marketing, distribution, engineering, technical and other resources than we have. As a result, these competitors may be able to introduce emerging technologies on a broader scale and adapt more quickly to changes in customer requirements, potentially at lower costs, or to devote greater resources to the promotion and sale of their services and products. In all of our markets, we also may face competition from newly established competitors, suppliers of services or products based on new or emerging technologies and customers that choose to develop their own network services or products. We also may encounter further consolidation in the markets in which we compete. Increased competition could result in pricing pressures, decreased gross margins and loss of market share, which may materially and adversely affect our business, consolidated financial condition, results of operations and cash flows. INTELLECTUAL PROPERTY Our success and ability to compete depend in part on our ability to develop and maintain the proprietary aspects of our IT Infrastructure services and operate without infringing on the proprietary rights of others. We rely on a combination of patent, trademark, trade secret and contractual restrictions to protect the proprietary aspects of our technology. As of December 31, 2011, we had 22 patents (17 issued in the United States and five issued internationally) that extend to various dates between 2017 and 2031, and 10 registered trademarks in the United States. Although we believe the protection afforded by our patents, trademarks and trade secrets has value, the rapidly changing technology in our indus- try and uncertainties in the legal process make our future success dependent primarily on the innovative skills, technological expertise and management abilities of our employees rather than on the protection afforded by patent, trademark and trade secret laws. We seek to limit disclosure of our intellectual property by requiring employees and consultants with access to our propri- etary information to execute confidentiality agreements with us. EMPLOYEES As of December 31, 2011, we had approximately 500 employees. None of our employees are represented by a labor union, and we have not experienced any work stoppages. We consider the relationships with our employees to be good. Item 1A. RISK FACTORS We operate in a changing environment that involves numerous known and unknown risks and uncertainties that could have a materially adverse impact on our oper- ations. The risks described below highlight some of the factors that have affected, and in the future could affect, our operations. You should carefully consider these risks. These risks are not the only ones we may face. Additional risks and uncertainties of which we are unaware or that we currently deem immaterial also may become important factors that affect us. If any of the events or circumstances described in the following risks occurs, our business, consolidated financial condition, results of operations, cash flows or any combination of the foregoing, could be materially and adversely affected. Our risks are described in detail below; however, the more significant risks we face can be summarized into several broad categories, including: The future evolution of the technology industries in which we operate is difficult to predict, highly competi- tive and requires continual innovation and development, 7 Internap 2011 Form 10-K Part I Item 1A. Risk Factors strategic planning, capital investment, demand planning and space utilization management to remain viable. We face on-going challenges to develop new services and products to maintain current customers and obtain new ones, whether in a cost-effective manner or at all. In addition, technological advantages typically devalue rapidly creating constant pressure on pricing and cost structures and hindering our ability to maintain or increase margins. We are dependent on numerous suppliers, vendors and other third-party providers across a wide spectrum of products and services to operate our business. These include real-estate, network capacity and access points, network equipment and supplies, power and other vendors. In many cases the suppliers of these products and services are not only vendors, they are also competitors. While we maintain contractual agree- ments with these suppliers, we have limited ability to guarantee they will meet their obligations, or that we will be able to continue to obtain the products and services necessary to operate our business in sufficient supply, or at an acceptable cost. Our business model involves designing, deploying and maintaining a complex set of network infrastructures at considerable capital expense. We invest significant resources to help maintain the integrity of our infrastruc- ture and support our customers; however, we face con- stant challenges related to our network infrastructure, including capital forecasting, demand planning, space utilization management, physical failures, obsoles- cence, maintaining redundancies, security breaches, power demand and other risks. Our financial results have fluctuated over time and we have a history of losses, including in each of the past three years. We have also incurred significant charges related to impairments and restructuring efforts, which, along with other factors, may contribute to volatility in our stock price. RISKS RELATED TO OUR INDUSTRIES We cannot predict with certainty the future evolution of the market for technology and products, and may be unable to respond effectively and on a timely basis to rapid technological change. Our industry is characterized by rapidly changing tech- nology, industry standards and customer needs, as well as by frequent new product and service introductions. New technologies and industry standards have the potential to replace or provide lower cost alternatives to our services. The adoption of such new technologies or industry standards could render our existing services or products obsolete and unmarketable. Our failure to anticipate the prevailing standards, to adapt our tech- nology to any changes in the prevailing standards or the failure of common standards to emerge could materially and adversely affect our business. Our pursuit of neces- sary technological advances may require substantial time and expense, and we may be unable to success- fully adapt our network and services to alternative access devices and technologies. If the Internet becomes subject to a form of central management, or if ISPs establish an economic settlement arrangement regarding the exchange of traffic between Internet net- works, the demand for our IP and CDN services could be materially and adversely affected. Likewise, techno- logical advances in computer processing, storage, capacity, component size or advances in power man- agement could change which could result in a decreased demand for our data center and hosting services. If we are unable to develop new and enhanced serv- ices and products that achieve widespread market acceptance, or if we are unable to improve the per- formance and features of our existing services and products or adapt our business model to keep pace with industry trends, our business and operating results could be adversely affected. Our industry is constantly evolving. The process of expending research and development to create new services and products, and the technologies that sup- port them, is expensive, time and labor intensive and uncertain. We may fail to understand the market demand for new services and products or not be able to overcome technical problems with new services. The demand for top research and development talent is high, and there is significant competition for these scarce resources. Our future success may depend on our ability to respond to the rapidly changing needs of our customers by expending research and development in a cost- effective manner to acquire talent, develop and intro- duce new services, products and product upgrades on a timely basis. New product development and introduc- tion involves a significant commitment of time and resources and is subject to a number of risks and chal- lenges, including: • sourcing, identifying, obtaining and maintaining qual- ified research and development staff with the appro- priate skill and expertise; • managing the length of the development cycle for new products and product enhancements, which his- torically has been longer than expected; • identifying and adapting to emerging and evolving industry standards and to technological develop- ments by our competitors’ and customers’ services and products; • entering into new or unproven markets where we have limited experience; • managing new product and service strategies and integrating them with our existing services and prod- ucts; • incorporating acquired products and technologies; • trade compliance issues affecting our ability to ship new products to international markets; • developing or expanding efficient sales channels; and • obtaining required technology licenses and technical access from operating system software vendors on reasonable terms to enable the development and deployment of interoperable products. 8 Internap 2011 Form 10-K Part I Item 1A. Risk Factors In addition, if we cannot adapt our business models to keep pace with industry trends, our revenue could be negatively impacted. If we are not successful in manag- ing these risks and challenges, or if our new services, products and product upgrades are not technologically competitive or do not achieve market acceptance, we may lose market share, resulting in a decrease in our revenues and earnings. Our capital investment strategy for data center and IT Infrastructure expansion may contain erroneous assumptions causing our return on invested capital to be materially lower than expected. Our strategic decision to invest capital in expanding our data center and IT Infrastructure is based on, among other things, significant assumptions relative to expected growth of these markets, our competi- tors’ plans and current and expected occupancy rates. We have no way of ensuring the data or models we use to deploy capital into existing markets, or to create new markets, has been or will be accurate. Errors or imprecision in these estimates, especially those related to customer demand, could cause actual results to differ materially from expected results and could adversely affect our business, consolidated financial condition, results of operations and cash flows. investment strategy We may experience difficulties in executing our cap- ital IT Infrastructure, upgrade existing facilities or estab- lish new facilities, products, services or capabilities. to expand our As part of our strategy, we may continue to expand our IT Infrastructure, particularly into new geographic mar- kets. We expect that we may encounter challenges and difficulties in implementing our expansion plans. This could cause us to grow at a slower pace than projected in our capital investment modeling. These challenges and difficulties relate to our ability to: • identify and obtain the use of locations meeting our selection criteria on competitive terms; • estimate costs and control delays; • obtain necessary permits on a timely basis, if at all; • generate sufficient cash flow from operations or through current or additional debt or equity financings to support these expansion plans; • establish key relationships with IT Infrastructure providers; and • hire, train, retain and manage sufficient additional operational and technical employees and supporting personnel. If we encounter greater than anticipated difficulties in implementing our expansion plans, are unable to deploy new IT Infrastructure or do not adequately control expenses associated with the deployment of new IT Infrastructure, it may be necessary to take additional actions, which could divert management’s attention and strain our operational and financial resources. We may not successfully address any or all of these challenges, and our failure to do so would adversely affect our business, consolidated financial condition, results of operations and cash flows. Our estimation of future data center space needs may be inaccurate, leading to missed sales opportu- nities or additional expenses through unnecessary carrying costs. Adding data center space involves significant capital outlays well ahead of planned usage. Although we believe we can accurately project future space needs in particular markets, these plans require significant esti- mates and assumptions based on available market data. Errors or imprecision in these estimates or the data on which the estimates are based could result in either an oversupply or undersupply of space and cause actual results to differ materially from expected results and correspondingly have a material adverse impact on our business, consolidated financial condition, results of operations and cash flows. Pricing pressure may continue to decrease our rev- enue for certain services such as Internet connectiv- ity, data transit and data storage services. Pricing for Internet connectivity, data transit and data storage services has declined significantly in recent years and may continue to decline, which would signif- icantly impact our IP services segment. By bundling their services and reducing the overall cost of their serv- ice offerings, certain of our competitors may be able to provide customers with reduced costs in connection with their Internet connectivity, data transit and data storage services or private network services, thereby significantly increasing the pressure on us to decrease our prices. Increased price competition, significant price deflation and other related competitive pressures have eroded, and could continue to erode, our revenue and could materially and adversely affect our results of oper- ations if we are unable to control or reduce our costs. Because we rely on ISPs to deliver our services and have agreed with some of these providers to purchase minimum amounts of service at predetermined prices, our profitability could be adversely affected by compet- itive price reductions to our customers even if accom- panied with an increased number of customers. The market in which we operate is highly competi- tive and is likely to consolidate, and we may lack the financial and other resources, expertise or capability necessary to capture increased market share or maintain our market share. We compete in the IT Infrastructure services market. This market is rapidly evolving, highly competitive and likely to be characterized by overcapacity, industry con- solidation and continued pricing pressure. Our competi- tors may consolidate with one another or acquire soft- ware-application vendors or technology providers, enabling them to more effectively compete with us. We believe that participants in this market must grow rap- idly and achieve a significant presence to compete effectively. This consolidation could affect prices and other competitive factors in ways that would impede our ability to compete successfully in the IT infrastructure 9 Internap 2011 Form 10-K Part I Item 1A. Risk Factors market. Further, our business is not as developed as that of many of our competitors. Many of our competi- tors have substantially greater financial, technical and market resources, greater name recognition and more established relationships in the industry. Many of our competitors may be able to: • develop and expand their IT infrastructure and service offerings more rapidly; • adapt to new or emerging technologies and changes in customer requirements more quickly; • take advantage of acquisitions and other opportuni- ties more readily; or • devote greater resources to the marketing and sale of their services and adopt more aggressive pricing poli- cies than we can. In addition, ISPs may make technological advance- ments, such as the introduction of improved routing protocols to enhance the quality of their services, which could negatively impact the demand for our IT Infrastructure services. We also expect that we will face additional competition as we expand our product offer- ings, including competition from technology and telecommunications companies, and non-technology companies which are entering the market through lever- aging their existing or expanded network services and cloud infrastructure. Further, the ability of some of these potential competitors to bundle other services and products with their network services could place us at a competitive disadvantage. Various companies also are exploring the possibility of providing, or are currently providing, high-speed, intelligent data services that use connections to more than one network or use alterna- tive delivery methods, including the cable television infrastructure, direct broadcast satellites and wireless local loops. We may lack the financial and other resources, expert- ise or capability necessary to maintain or capture increased market share in the future. Increased compe- tition and technological advancements by our competi- tors could materially and adversely affect our business, consolidated financial condition, results of operations and cash flows. Failure to retain existing customers or add new cus- tomers may cause declines in revenue. In addition to adding new customers, we must sell addi- tional services to existing customers and encourage them to increase their usage levels to increase our rev- enue. If our existing and prospective customers do not perceive our services to be of sufficiently high value and quality, we may not be able to retain our current cus- tomers or attract new customers. Our customers have no obligation to renew their agreements for our services after the expiration of their initial commitment, and these service agreements may not be renewed at the same or higher price or level of service, if at all. Due to the significant upfront costs of implementing IT Infrastructure, if our customers fail to renew or cancel their agreements, we may not be able to recover the ini- tial costs associated with bringing additional infrastruc- ture on-line. Our customers’ renewal rates may decline or fluctuate as a result of a number of factors, including: • their satisfaction or dissatisfaction with our services; • our ability to provide features and functionality demanded by our customers; • the prices of our services and products as compared with those of our competitors; • mergers and acquisitions affecting our customer base; and • reduction in our customers’ spending levels. If our customers do not renew their agreements with us or if they renew on less favorable terms, our revenue may decline and our business may suffer. Similarly, our customer agreements often provide for minimum com- mitments that may be significantly below our cus- tomers’ historical usage levels. Consequently, these customers could significantly curtail their usage without incurring any incremental fees under our agreements. In this event, our revenue would be lower than expected and our operating results could suffer. We have a long sales cycle for our IT Infrastructure services and the implementation efforts required by customers to activate them can be substantial. Our IT Infrastructure services are complex and require substantial sales efforts and technical consultation to implement. A customer’s decision to outsource some or all of its IT Infrastructure typically involves a significant commitment of resources. Some customers may be reluctant to purchase our IT Infrastructure services due to their inability to accurately forecast future demand, delay in decision-making or inability to obtain necessary internal approvals to commit resources. We may expend time and resources pursuing a particular sale or customer that does not result in revenue. Delays due to the length of our sales cycle may harm our ability to meet our forecasts and materially and adversely affect our revenues and operating results. We may lose customers if they elect to develop or maintain some or all of their IT Infrastructure serv- ices internally. Our customers and potential customers may decide to develop or maintain their own IT Infrastructure rather than outsource to services providers like us. These in- house IT Infrastructure services could be perceived to be superior or more cost effective compared to our services. If we fail to offer IT Infrastructure services that compete favorably with in-sourced services, if we fail to differentiate our IT Infrastructure services or if competi- tors introduce new IT Infrastructure services that com- pete with or surpass the quality or the price/perform- ance of our services, we may lose customers or fail to attract customers that may consider pursuing this in- sourced approach, and our business, consolidated financial condition and results of operations would suf- fer as a result. In addition, our customers’ business models may change in ways that we do not anticipate and these changes could reduce or eliminate our customers’ 10 Internap 2011 Form 10-K Part I Item 1A. Risk Factors needs for our services. If this occurs, we could lose cus- tomers or potential customers, and our business and financial results would suffer. As a result of these or sim- ilar potential developments in the future, it is possible that competitive dynamics in our market may require us to reduce our prices, which could harm our revenue, gross margin and operating results. If governments modify or increase regulation of the Internet, or goods or services necessary to operate the Internet or our IT Infrastructure, our services could become more costly. International bodies and federal, state and local govern- ments have adopted a number of laws and regulations that affect the Internet and are likely to continue to seek to implement additional laws and regulations. In addi- tion, federal and state agencies have adopted or are actively considering regulation of various aspects of the Internet and/or IP services, including taxation of trans- actions, regulation of broadband providers and broad- band Internet access, enhanced data privacy and reten- tion legislation and various energy regulations. Additionally, potential laws and regulations not specifi- cally directed at the Internet, but targeted at goods or services necessary to operate the Internet, could have a negative impact on us. Of specific concern are the legal, political and scientific developments regarding climate change. These factors may impact the delivery of our services or products by driving up the cost of power, which is a significant cost of operating our data centers and other service points. We face the risk that the Federal Communications Commission (“FCC”) may increase regulation or that Congress or one or more states will approve legislation significantly affecting our business. For example, Congress and the FCC are considering various forms of “net neutrality” regulations intended to preserve the open Internet. While aimed primarily at regulating fixed and mobile broadband Internet providers, the regulation contemplates extending to periphery Internet “edge” and “specialized services” providers, which may include us. The adoption of any future laws or regulations, or modification of existing laws to include our company, products or services, might decrease the growth of the Internet, decrease demand for our services, impose taxes or other costly technical requirements, regulate the Internet, Internet access or IP services or otherwise increase the cost of doing business on the Internet. Also, our company, products or services could be reclassified so that we are covered by legislation not intended for our business, but which, because of the classification, we become subject to. Any of these actions could significantly harm our customers or us. In addition, laws relating to the liability of private net- work operators and information carried on or dissemi- nated through their networks are unsettled, both in the U.S. and abroad. The nature of any new laws and regu- lations and the interpretation of applicability to the Internet of existing laws governing intellectual property ownership and infringement, copyright, trademark, trade secret, obscenity, libel, employment, personal pri- vacy, consumer protection and other issues are uncertain and developing. We may become subject to legal claims such as defamation, invasion of privacy or copyright infringement in connection with content stored on or distributed through our network. We cannot predict the impact, if any, that future regulation or regu- latory changes may have on our business. RISKS RELATED TO OUR BUSINESS We depend on third-party suppliers for key elements of our IT Infrastructure. If we are unable to obtain these items on a cost-effective basis, or at all, or if such services are interrupted, limited or terminated, our growth prospects and business operations may be adversely affected. In delivering our services, we rely on a number of Internet networks, many of which are built and operated by third parties. To provide high performance connectiv- ity services to our customers through our network access points, we purchase connections from several ISPs. We can offer no assurances that these ISPs will continue to provide service to us on a cost-effective basis or on competitive terms, if at all, or that these providers will provide us with additional capacity to ade- quately meet customer demand or to expand our busi- ness. Consolidation among ISPs limits the number of vendors from which we obtain service, possibly result- ing in higher network costs to us. We may be unable to establish and maintain relationships with other ISPs that may emerge or that are significant in geographic areas, such as Asia, India and Europe, in which we may locate our future network access points. Any of these situa- tions could limit our growth prospects and materially and adversely affect our business. We also depend on other companies to supply various key elements of our network infrastructure, including the network access loops between our network access points and our ISP, local loops between our network access points and our customers’ networks and certain end-user access networks. Pricing for such network access loops and local loops has risen significantly over time and operators of these networks may take meas- ures that could degrade, disrupt or increase the cost of our or our customers’ access to certain of these end- user access networks by restricting or prohibiting the use of their networks to support or facilitate our serv- ices, or by charging increased fees. Some of our com- petitors have their own network access loops and local loops and are, therefore, not subject to the same or sim- ilar availability and pricing issues. For data center and managed hosting facilities, we rely on a number of vendors to provide physical space, con- vert or build space to our specifications, provide power, internal cabling and wiring, climate control and system redundancy. We typically obtain physical space through long-term leases. We utilize multiple other vendors to perform leasehold improvements necessary to make the physical space available for occupancy. The demand for premium data center and managed hosting space in several key markets has outpaced supply over recent years and the imbalance is projected to continue over the near term. This has limited our physical space 11 Internap 2011 Form 10-K Part I Item 1A. Risk Factors options and increased, and will continue to increase, our costs to add capacity. If we are not able to procure space through renewing our existing leases or entering new leases, or not able to contain cost for physical space, or are not able to pass these costs on to our cus- tomers, our results will be adversely affected. Any loss of services, equipment damage or inability to meet performance obligations in our SLAs could reduce the confidence of our customers and could result in lost customers or an inability to attract new customers, which would adversely affect both our ability to gener- ate revenues and our operating results. In addition, we currently purchase infrastructure equip- ment such as servers, routers, switches and storage components from a limited number of vendors. We do not carry significant inventories of the products we pur- chase, and we have no guaranteed supply arrange- ments with our vendors. A loss of a significant vendor could delay any build-out of our infrastructure and increase our costs. If our limited source of suppliers fails to provide products or services that comply with evolv- ing Internet standards or that interoperate with other products or services we use in our network infrastruc- ture, we may be unable to meet all or a portion of our customer service commitments, which could materially and adversely affect our results. Furthermore, we are dependent upon ISPs and telecommunications carriers in the U.S., Europe and Asia-Pacific region, some of whom have experienced significant system failures and electrical outages in the past. Users of our services may experience difficulties due to system failures unrelated to our systems and services. If, for any reason, these providers fail to pro- vide the required services, our business, consolidated financial condition, results of operations and cash flows could be materially adversely impacted. Our business operations depend on contracts with vendors and suppliers who may not meet their con- tractual obligations. Any failure of our physical IT infrastructure could lead to significant costs and disruptions that could harm our business reputation, consolidated financial condition, results of operations and cash flows. Our business depends on providing customers with IT highly-reliable service. We must protect our Infrastructure and our customers’ data and their equip- ment located in our data centers. The services we pro- vide in each of our data centers are subject to failure resulting from numerous factors, including: • human error; • physical or electronic security breaches; • fire, earthquake, hurricane, flood, tornado and other natural disasters; • improper maintenance of the buildings in which our data centers are located; • water damage, extreme temperatures, fiber cuts; • power loss or equipment failure; • sabotage and vandalism; and • failures experienced by underlying service providers upon which our business relies. Problems at one or more of the data centers operated by us or our partner sites, whether or not within our control, could result in service interruptions or significant equip- ment damage. Most of our customers have SLAs that require us to meet minimum performance obligations. As a result, service interruptions or equipment damage in our data centers could impact our ability to perform as required by SLAs and we could face claims related to such failures. We have in the past given credits to our cus- tomers as a result of service interruptions due to equip- ment failures. Because our data centers are critical to our customers’ businesses, service interruptions or significant equipment damage in our data centers also could result in lost profits or other indirect or consequential damages to our customers. We cannot guarantee that a court would enforce any contractual limitations on our liability in the event that a customer brings a lawsuit against us as the result of a problem at one of our data centers. Tracking, monitoring and managing our contracts and vendor relationships is critical to our business opera- tions; however, we have limited control over the ven- dors’ performance of these contracts. Even if these contracts contain terms favorable to us in the event of a breach, there is no guarantee the damages due us under the contract would cover the losses suffered or would even be paid. Also, each contract contains spe- cific terms and conditions that may change over time based on contract expiration, assignment, assumption or renegotiation. There is no guarantee that these changes would be favorable to us, and to the event they were not, our operations could be materially impacted. These contracts may contain provisions, rights, options or obligations that result in favorable or non-favorable impacts on us depending on actions taken, or not taken. While we intend to pursue all contractual provisions favorable to our business, the appropriate actions under a particular contract may require estimates, judgments and assumptions to be made concerning future events for which we have limited basis for estimation. We cannot guarantee that we will take the appropriate action under a particular contract to maximize the benefit to us, which could have a material adverse impact on operations. In addition, we license intellectual property rights from third-party owners. If such owners do not properly maintain or enforce the intellectual property underlying such licenses, our competitive position and business prospects could be harmed. Our licensors may fail to maintain these patents or intellectual property registra- tions, may determine not to pursue litigation against other companies that are infringing these patents or intellectual property registrations or may pursue such litigation less aggressively than we would. Our inability to renew our data center leases, or renew on favorable terms, could negatively impact our financial results. Generally, our leases provide us with the opportunity to renew the lease at our option for periods typically rang- ing from five to 10 years. Many of these options however, 12 Internap 2011 Form 10-K Part I Item 1A. Risk Factors if renewed, provide that rent for the renewal period will be the fair market rental rate at the time of renewal. If the fair market rental rates are significantly higher than our current rental rates, we may be unable to offset these costs by charging more for our services, which could have a negative impact on our financial results. Conversely, if rental rates drop significantly in the near term, we would not be able to take advantage of the drop in rates until the expiration of the lease as we would be bound by the terms of the existing lease agreement. In addition, for the leases that do not contain renewal options, or for which the option to renew has been exhausted or passed, we cannot guarantee the lessor will renew the lease, or will do so at a rate that will allow us to maintain profitability on that particular space. While we proactively monitor these leases, and conduct on-going negotiations with lessors, our ability to re- negotiate renewals is inherently limited by the original contract language, including option renewal clauses. A failure in the redundancies in our network opera- tions centers, network access points or computer systems could cause a significant disruption in Internet connectivity which could impact our ability to service our customers. While we maintain multiple layers of redundancy in our operating facilities, if we experience a problem at our network operations centers, including the failure of redundant systems, we may be unable to provide Internet connectivity services to our customers, provide customer service and support or monitor our network infrastructure or network access points, any of which would seriously harm our business and operating results. Also, because we are obligated to provide con- tinuous Internet availability under our SLAs, we may be required to issue a significant amount of customer cred- its as a result of such interruptions in service. These credits could negatively affect our revenues and results of operations. In addition, interruptions in service to our customers could potentially harm our customer rela- tions, expose us to potential lawsuits or necessitate additional capital expenditures. A significant number of our network access points are located in facilities owned and operated by third parties. In many of those arrangements, we do not have prop- erty rights similar to those customarily possessed by a lessee or subtenant but instead have lesser rights of occupancy. In certain situations, the financial condition of those parties providing occupancy to us could have an adverse impact on the continued occupancy arrangement or the level of service delivered to us under such arrangements. Our business could be harmed by prolonged electri- cal power outages or shortages, increased costs of energy or general availability of electrical resources. Our IT Infrastructure is susceptible to regional costs and supply of power, electrical power shortages, planned or unplanned power outages and availability of adequate power resources. Power outages could harm our customers and our business. While we attempt to limit exposure to system downtime by using backup genera- tors, uninterruptible power systems and other redun- dancies, we may not be able to limit our exposure entirely. Even with these protections in place we have experienced power outages in the past and may in the future. In addition, our energy costs have increased and may continue to increase for a variety of reasons includ- ing increased pressure on legislators to pass green leg- islation. As energy costs increase, we may not be able to pass on to our customers the increased cost of energy, which could harm our business and operating results. In each of our markets, we rely on utility companies to provide a sufficient amount of power for current and future customers. We cannot ensure that these third parties will deliver such power in adequate quantities or on a consistent basis. At the same time, power and cooling requirements are growing on a per-unit basis. As a result, some customers are consuming an increas- ing amount of power per square foot of space utilized. Inability to increase power capacity to meet increased customer demands would limit our ability to grow our business, which could have a negative impact on our relationships with our customers and our consolidated financial condition, results of operations and cash flows. Our network and software are subject to potential security breaches and similar threats that could result in liability and harm our reputation. A number of widespread and disabling attacks on pub- lic and private networks have occurred. The number and severity of these attacks may increase in the future as network assailants take advantage of outdated soft- ware, security breaches or incompatibility between or among networks. Computer viruses, intrusions and sim- ilar disruptive problems could cause us to be liable for damages under agreements with our customers, and our reputation could suffer, thereby resulting in a loss of current customers and deterring potential customers from working with us. Security problems or other attacks caused by third parties could lead to interrup- tions and delays or to the cessation of service to our customers. Furthermore, inappropriate use of the net- work by third parties could also jeopardize the security of confidential information stored in our computer sys- tems and in those of our customers and could expose us to liability under unsolicited commercial e-mail, or “spam,” regulations. In the past, third parties have occasionally circumvented some of these industry-stan- dard measures. We can offer no assurance that the measures we implement will not be circumvented. Our efforts to eliminate computer viruses and alleviate other security problems, or any circumvention of those efforts, may result in increased costs, interruptions, delays or cessation of service to our customers and negatively impact hosted customers’ on-line business transactions. Affected customers might file claims against us under such circumstances, and our insur- ance may not be available or adequate to cover these claims. 13 Internap 2011 Form 10-K Part I Item 1A. Risk Factors The increased use of high-power density equipment may limit our ability to fully utilize our data centers. the people we need, which would seriously impede our ability to implement our business strategy. Customers continue to increase their use of high-power density equipment, which has significantly increased the demand for power. The current demand for electri- cal power may exceed our designed capacity in these facilities. As electrical power, rather than space, is typi- cally the primary factor limiting capacity in our data cen- ters, our ability to fully utilize our data centers may be limited in these facilities. If we are unable to adequately utilize our data centers, our ability to grow our business cost-effectively could be materially and adversely affected. Our business requires the continued development of effective and efficient business support systems to support our customer growth and related services. The growth of our business depends on our ability to continue to develop effective and efficient business support policies, processes and internal systems. This is a complicated undertaking requiring significant resources and expertise. Business support systems are needed for: • sourcing, evaluating and targeting potential cus- tomers and managing existing customers; • implementing customer orders for services; • delivering these services; • timely billing for these services; • budgeting, forecasting, tracking and reporting our results of operations; and • providing technical and operational support to cus- tomers and tracking the resolution of customer issues. If the number of customers that we serve or our services portfolio increases, we may need to develop additional business support systems on a schedule sufficient to meet proposed service rollout dates. The failure to con- tinue to develop effective and efficient business support systems, and update or optimize these systems to a level commensurate with our competition, could harm our ability to implement our business plans, maintain competitiveness and meet our financial goals and objectives. We depend upon our key employees and may be unable to attract or retain sufficient numbers of qualified personnel. Our future performance depends upon the continued contributions of our executive management team and other key employees. To the extent we are able to expand our operations, we may need to increase our workforce. Accordingly, our future success depends on our ability to attract, hire, train and retain highly skilled management, technical, sales, research and develop- ment, marketing and customer support personnel. Competition for qualified employees is intense, and we compete for qualified employees with companies that may have greater financial resources than we have. We may not be successful in attracting, hiring and retaining Additionally, changes in our senior management team during the past several years, both through voluntary and involuntary separation, have resulted in loss of valu- able company intellectual capital and in paying signifi- cant severance and hiring costs. With reduced staffing, or staffing new to the organization, we may not be able to maintain an adequate separation of duties in key areas of monitoring, oversight and review functions and may not have adequate succession plans in place to mitigate the impact of future personnel losses. If we continue to experience similar levels of turnover in our senior management team, the execution of our corpo- rate strategy could be affected and the costs and effects of such changes could negatively impact our operations. Our international operations may not be successful. We have limited experience operating internationally and have only recently begun to achieve some success in our international operations. We currently have network access points or CDN POPs in Amsterdam, Frankfurt, Hong Kong, London, Singapore, Sydney and Toronto. We also participate in a joint venture with NTT-ME Corporation and Nippon Telegraph and Telephone Corporation, which operates network access points in Tokyo and Osaka, Japan. We may develop or acquire network access points or complementary businesses in additional international markets. The risks associated with expansion of our inter- national business operations include: • challenges in establishing and maintaining relation- ships with foreign customers and foreign ISPs and local vendors, including data center and local network operators; • challenges in staffing and managing network opera- tions centers and network access points across dis- parate geographic areas; • potential loss of proprietary information due to misap- propriation or laws that may be less protective of our intellectual property rights than the laws in the U.S.; • challenges in reducing operating expense or other costs required by local laws, and longer accounts receivable payment cycles and difficulties in collect- ing accounts receivable; • exposure to fluctuations in foreign currency exchange rates; • costs of customizing network access points for for- eign countries and customers; and • compliance with requirements of foreign laws, regula- tions and other governmental controls, including trade and labor restrictions and related laws that may reduce the flexibility of our business operations or favor local competition. We may be unsuccessful in our efforts to address the risks associated with our international operations, including the international operations of Voxel which we recently acquired, which may limit our international sales growth and materially and adversely affect our business and results of operations. 14 Internap 2011 Form 10-K Part I Item 1A. Risk Factors We may acquire other businesses, and these acqui- sitions involve integration and other risks that could harm our business. • failure to increase sales of our services and products; • pricing pressures; • significant increases in cost of goods sold or other We may pursue acquisitions of complementary busi- nesses, products, services and technologies to expand our geographic footprint, enhance our existing services, expand our service offerings or enlarge our customer base. If we complete future acquisitions, we may be required to incur or assume additional debt, make cap- ital expenditures or issue additional shares of our com- mon stock or securities convertible into our common stock as consideration, which would dilute our existing stockholders’ ownership interest and may adversely affect our results of operations. If we fail to identify and acquire needed companies or assets, if we acquire the wrong companies or assets, if we fail to address the risks associated with integrating an acquired company or if we do not successfully integrate an acquired com- pany, we would not be able to effectively manage our growth through acquisitions which could adversely affect our results. In this regard, our recent acquisition of Voxel may not provide the benefits we anticipate and we may not be successful in our efforts to integrate Voxel into our busi- ness, either of which could negatively impact our busi- ness. RISKS RELATED TO OUR CAPITAL STOCK AND OTHER BUSINESS RISKS We have a history of losses and may not sustain profitability. For the years ended December 31, 2011, 2010 and 2009, we incurred net losses of $1.7 million, $3.6 million and $69.7 million, respectively. At December 31, 2011, our accumulated deficit was $1.0 billion. Given the com- petitive and evolving nature of the industry in which we operate, we may not be able to achieve or sustain prof- itability, and our failure to do so could materially and adversely affect our business, including our ability to raise additional funds. Failure to sustain or increase our revenues will cause our business and financial results to suffer. We have considerable fixed expenses, and we expect to continue to incur significant expenses, particularly with the expansion of our data center facilities. We incur a substantial portion of these expenditures upfront, and are only able to recover these costs over time. We must, therefore, at least sustain or generate higher revenues to maintain profitability. Although rev- enue from our data center services segment has gen- erally been growing, this segment has lower margins than our IP services segment. If we are unable to increase our margins in the data center services seg- ment, our business may suffer. Numerous factors could affect our ability to increase revenue, either alone or in combination with other fac- tors, including: operating expenses; • failure of our services or products to operate as expected; • loss of customers or inability to attract new cus- tomers or loss of existing customers at a rate greater than our increase in new customers; • customers’ failure to pay on a timely basis or at all or failure to continue to purchase our IT Infrastructure services in accordance with their contractual commit- ments; or • network failures and any breach or unauthorized access to our network. Our results of operations have fluctuated in the past and likely will continue to fluctuate, which could negatively impact the price of our common stock. We have experienced fluctuations in our results of oper- ations on a quarterly and annual basis. Fluctuation in our operating results may cause the market price of our common stock to decline. We expect to experience continued fluctuations in our operating results in the foreseeable future due to a variety of factors, including: • competition and the introduction of new services by our competitors; • continued pricing pressures; • fluctuations in the demand and sales cycle for our services; • fluctuations in the market for qualified sales and other personnel; • the cost and availability of adequate public utilities, including power; • our ability to obtain local loop connections to our net- work access points at favorable prices; • general economic conditions; and • any impairments or restructurings charges that we may incur in the future. In addition, fluctuations in our results of operations may arise from strategic decisions we have made or may make with respect to the timing and magnitude of capital expenditures such as those associated with the expansion of our data center facilities, the deploy- ment of additional network access points, the terms of our network connectivity purchase agreements and the cost of servers, storage and other equipment nec- essary to deploy managed hosting and cloud serv- ices. A relatively large portion of our expenses are fixed in the short-term, particularly with respect to lease and personnel expense, depreciation and amor- tization and interest expense. Our results of opera- tions, therefore, are particularly sensitive to fluctua- tions in revenue. We can offer no assurance that the results of any particular period are an indication of future performance in our business operations. Fluctuations in our results of operations could have a negative impact on our ability to raise additional cap- ital and execute our business plan. Our operating 15 Internap 2011 Form 10-K Part I Item 1A. Risk Factors results in one or more future quarters may fail to meet the expectations of securities analysts or investors, which could cause an immediate and significant decline in the trading price of our stock. • future issuances of common stock or other securities; • the addition or departure of key personnel; and • announcements by us or our competitors of acquisi- tions, investments or strategic alliances. We may incur additional goodwill and other intangi- ble asset impairment charges, restructuring charges or both. Our stockholders may experience significant dilu- tion, which could depress the market price of our common stock. The assumptions, inputs and judgments used in per- forming the valuation analysis and assessments of goodwill and other intangible assets are inherently sub- jective and reflect estimates based on known facts and circumstances at the time the valuation is performed. The use of different assumptions, inputs and judg- ments or changes in circumstances could materially affect the results of the valuation and assessments. Due to the inherent uncertainty involved in making these estimates, actual results could differ from our estimates. When circumstances warrant, we may elect to exit cer- tain business activities or change the manner in which we conduct ongoing operations. When we make such a change, we will estimate the costs to exit a business or restructure ongoing operations. The components of the estimates may include estimates and assumptions regarding the timing and costs of future events and activities that represent our best expectations based on known facts and circumstances at the time of estima- tion. Should circumstances warrant, we will adjust our previous estimates to reflect what we then believe to be a more accurate representation of expected future costs. Because our estimates and assumptions regard- ing impairment and restructuring charges include prob- abilities of future events, such as expected operating results, future economic conditions, the ability to find a sublease tenant within a reasonable period of time or the rate at which a sublease tenant will pay for the avail- able space, such estimates are inherently vulnerable to changes due to unforeseen circumstances that could materially and adversely affect our results of operations. Adverse changes in any of these factors could result in an additional impairment and restructuring charges in the future. Our stock price may be volatile. The market for our equity securities has been extremely volatile. Our stock price could suffer in the future as a result of any failure to meet the expectations of public market analysts and investors about our results of oper- ations from quarter to quarter. The following factors could cause the price of our common stock in the pub- lic market to fluctuate significantly: • actual or anticipated variations in our quarterly and annual results of operations; • changes in market valuations of companies in the industries in which we may compete; • changes in expectations of future financial perform- ance or changes in estimates of securities analysts; • fluctuations in stock market prices and volumes; Holders of our stock options may exercise those options to purchase our common stock, which would increase the number of shares of our common stock that are outstanding in the future. As of December 31, 2011, options to purchase an aggregate of 4.6 million shares of our common stock at a weighted average exercise price of $6.13 were outstanding. Also, the vest- ing of 1.2 million outstanding shares of restricted stock will increase the weighted average number of shares used for calculating diluted net loss per share. Greater than expected capital requirements could require us to obtain additional financing through the issuance of securities, which could be in the form of common stock or preferred stock or other securities having greater rights than our common stock. The issuance of our common stock or other securities, whether upon the exercise of options, the future vesting and issuance of stock awards to our executives and employees, in financing transactions or otherwise, could depress the market price of our common stock by increasing the number of shares of common stock or other securities outstanding on an absolute basis or as a result of the timing of additional shares of common stock becoming available on the market. Our existing credit agreement puts limitations upon us. Our existing credit agreement puts operating and finan- cial limitations on us and requires us to meet certain financial covenants, including those that limit our abil- ity to incur further indebtedness or make certain acqui- sitions or investments. In addition, these covenants require us to maintain minimum liquidity levels and sen- ior leverage ratio and create liens on a majority our assets. If we do not satisfy these covenants, we would be in default under the credit agreement. Any defaults, if not waived, could result in our lenders ceasing to make loans or extending credit to us, accelerating or declaring all or any obligations immediately due or tak- ing possession of or liquidating collateral. If any of these events occur, we may not be able to borrow suf- ficient funds to refinance the credit agreement on terms that are acceptable to us, or at all, which could materi- ally and adversely impact our business, consolidated financial condition, results of operations and cash flows. Finally, our ability to access the capital markets may be limited at a time when we would like or need to do so, which could have an impact on our flexibility to pursue expansion opportunities and maintain our desired level of revenue growth in the future. 16 Internap 2011 Form 10-K Part I Item 1A. Risk Factors Any failure to meet our debt obligations and other long-term commitments would damage our busi- ness. As of December 31, 2011, our total debt, including cap- ital leases, was $99.9 million. If we use more cash than we generate in the future, our level of indebtedness could adversely affect our future operations by increas- ing our vulnerability to adverse changes in general eco- nomic and industry conditions and by limiting or pro- hibiting our ability to obtain additional financing for future capital expenditures, acquisitions and general corporate and other purposes. In addition, if we are unable to make interest or principal payments when due, we would be in default under the terms of our long- term debt obligations, which would result in all principal and interest becoming due and payable which, in turn, would seriously harm our business. We also have other long-term commitments for oper- ating leases and service contracts totaling $177.0 mil- lion in the future with a minimum of $37.6 million payable in 2012. If we are unable to make payments when due, we would be in breach of contractual terms of the agreements, which may result in disruptions of our services which, in turn, would seriously harm our business. Our ability to use U.S. net operating loss carryfor- wards might be limited. As of December 31, 2011, we had net operating loss carryforwards of $180.7 million for U.S. federal tax pur- poses. These loss carryforwards expire between 2018 and 2026. To the extent these net operating loss carry- forwards are available, we intend to use them to reduce the corporate income tax liability associated with our operations. Section 382 of the U.S. Internal Revenue Code generally imposes an annual limitation on the amount of net operating loss carryforwards that might be used to offset taxable income when a corporation has undergone significant changes in stock ownership. To the extent our use of net operating loss carryfor- wards is significantly limited, our income could be sub- ject to corporate income tax earlier than it would if we were able to use net operating loss carryforwards, which could result in lower profits. If we fail to adequately protect our intellectual prop- erty, we may lose rights to some of our most valu- able assets. We rely on a combination of patent, trademark, trade secret and other intellectual property law, nondisclosure agreements and other protective measures to protect our proprietary rights. We also utilize unpatented propri- etary know-how and trade secrets and employ various methods to protect such intellectual property. We believe our intellectual property rights are significant and that the loss of all or a substantial portion of such rights could have a material adverse impact on our results of operations. We can offer no assurance that the steps we have taken to protect our intellectual prop- erty will be sufficient to prevent misappropriation of our technology, or that our trade secrets will not become known or be independently discovered by competitors. In addition, the laws of many foreign countries do not protect our intellectual property to the same extent as the laws of the U.S.. From time-to-time, third parties have or may assert infringement claims against us or against our customers in connection with their use of our products or services. In addition, we rely on the intellectual property of oth- ers. We may desire or be required to renew or to obtain licenses from these other parties to further develop and market commercially-viable products or services effectively. We can offer no assurance that any neces- sary licenses will be available on reasonable terms, or at all. Changes to conform to new accounting principles and/or financial regulation may be costly and disrupt our current planning, analysis and reporting processes. Accounting oversight bodies in the U.S. and interna- tionally are actively contemplating and enacting a num- ber of new accounting regulations. To comply with these changes, we may need to incur a significant amount of time and resources to adapt personnel, processes, reporting and systems. For example, changes proposed to lease accounting conventions in generally accepted accounting principles in the U.S. would require reclassification of most of our operating leases to capital lease treatment. This would signifi- cantly change the nature of our balance sheet. Likewise, International Financial Reporting Standards (“IFRS”), if adopted, would necessitate wholesale changes in our accounting processes and modification to our financial reporting and supporting systems. This would have a large impact on revenue recognition and fixed asset reporting. In addition, new laws relating to public company gover- nance practices, such as the Dodd-Frank Act Wall Street Reform and Consumer Protection Act which is being implemented over time, will modify existing cor- porate governance practices and potentially increase liability related to stockholder actions, whistleblower claims and governmental enforcement actions. While we have implemented internal practices to proac- tively review, assess and adapt to these new and con- stantly changing regulations, we cannot predict with certainty the impact, if any, that future regulation or reg- ulatory changes may have on our business or the poten- tial costs we may incur related to compliance with these new laws and regulations. We may face litigation and liability due to claims of infringement of third-party intellectual property rights. The infrastructure services industry is characterized by the existence of a large number of patents and frequent litigation based on allegations of patent infringement. From time-to-time, third parties may assert patent, copyright, trademark, trade secret and other intellectual property rights to technologies that are important to our 17 Internap 2011 Form 10-K Part I Item 1B. Unresolved staff comments business. Any claims that our IT infrastructure services infringe or may infringe proprietary rights of third parties, with or without merit, could be time-consuming, result in costly litigation, divert the efforts of our technical and management personnel or require us to enter into roy- alty or licensing agreements, any of which could signif- icantly impact our operating results. In addition, our customer agreements generally require us to indemnify our customers for expenses and liabilities resulting from claimed infringement of patents or copyrights of third parties, subject to certain limitations. If an infringement claim against us were to be successful, and we were not able to obtain a license to the relevant technology or a substitute technology on acceptable terms or redesign our services or products to avoid infringement, our abil- ity to compete successfully in our market would be materially impaired. delay or prevent a merger, acquisition or other change in control of our company. These provisions are intended to protect stockholders’ interests by providing our board of directors a means to attempt to deny coercive takeover attempts or to negotiate with a potential acquirer in order to obtain more favorable terms. Such provisions include a board of directors that is classified so that only one-third of directors stand for election each year. These provisions could also dis- courage proxy contests and make it more difficult for stockholders to elect directors and take other corpo- rate actions. We are currently subject to a securities class action lawsuit and a derivative action lawsuit, the unfavor- able outcomes of which could have a material adverse impact on our financial condition, results of operations and cash flows. Item 1B. UNRESOLVED STAFF COMMENTS In November 2008, a putative securities class action lawsuit was filed against us and our former chief executive officer and in November 2009, a putative derivative lawsuit was filed purportedly on our behalf against certain of our directors and officers. While we are, and will continue to, vigorously contest these law- suits, we cannot determine the final resolution of these lawsuits or when they might be resolved. In addition to the expenses incurred in defending this lit- igation and any damages that may be awarded in the event of an adverse ruling, our management’s efforts and attention will be diverted from the ordinary busi- ness operations to address these claims. Regardless of the outcome, this litigation may have a material adverse impact on our results because of defense costs, including costs related to our indemnification obligations, diversion of resources and other factors. We discuss these lawsuits further in Item 3 “Legal Proceedings” below. We do not expect to pay dividends on our common stock, and investors would only be able to receive cash in respect of the shares of common stock upon the sale of their shares. We have no intention in the foreseeable future to pay any cash dividends on our common stock, and the covenants in our credit agreement limit our ability to pay dividends. Therefore, an investor in our common stock may obtain an economic benefit from the common stock only after an increase in its trading price and only by selling the common stock. Provisions of our charter documents and Delaware law may have anti-takeover effects that could pre- vent a change in control even if the change in con- trol would be beneficial to our stockholders. Provisions of our Certificate of Incorporation and Bylaws, and provisions of Delaware law, could discourage, None. Item 2. PROPERTIES Our principal executive offices are located in Atlanta, Georgia adjacent to one of our network operations cen- ter, P-NAPs and data center facilities. Our Atlanta head- quarters consists of 120,298 square feet under a lease agreement that expires in 2020. During 2011, we entered into a capital lease for new corporate office space in Atlanta, Georgia due to our Atlanta data center expansion into our existing corporate office space. We will take possession of the space in 2012 when the space is available according to terms of the lease. The new space consists of approximately 62,000 square foot under a lease that will expire in 2019. Leased facilities in our top markets include Atlanta, Boston, Dallas, Houston, Los Angeles, New York metro area, Northern California and Seattle. We believe our existing facilities are adequate for our current needs and that suitable additional or alternative space will be avail- able in the future on commercially reasonable terms as needed. 18 Internap 2011 Form 10-K Part I Item 3. Legal Proceedings Item 3. LEGAL PROCEEDINGS SECURITIES CLASS ACTION LITIGATION. On November 12, 2008, a putative securities fraud class action lawsuit was filed against us and our former chief executive officer in the United States District Court for the Northern District of Georgia, captioned Catherine Anastasio and Stephen Anastasio v. Internap Network Services Corp. and James P. DeBlasio, Civil Action No. 1:08-CV-3462-JOF. The complaint alleges that we and the individual defendant violated Section 10(b) of the Securities Exchange Act of 1934 (the “Exchange Act”) and that the individual defendant also violated Section 20(a) of the Exchange Act as a “control person” of Internap. Plaintiffs purport to bring these claims on behalf of a class of our investors who purchased our common stock between March 28, 2007 and March 18, 2008. (i) information regarding Plaintiffs allege generally that, during the putative class period, we made misleading statements and omitted material integration of VitalStream Holdings, Inc. (“VitalStream”), which we acquired in 2007, (ii) customer issues and related cred- its due to services outages and (iii) our previously reported 2007 revenue that we subsequently reduced in 2008 as announced on March 18, 2008. Plaintiffs assert that we and the individual defendant made these mis- statements and omissions to maintain our share price. Plaintiffs seek unspecified damages and other relief. On August 12, 2009, the Court granted plaintiffs leave to file an Amended Class Action Complaint (“Amended Complaint”). The Amended Complaint added a claim for violation of Section 14(a) of the Exchange Act based on alleged misrepresentations in our proxy statement in connection with our acquisition of VitalStream. The Amended Complaint also added our former chief finan- cial officer as a defendant and lengthened the putative class period. On September 11, 2009, we and the individual defen- dants filed motions to dismiss. On November 6, 2009, plaintiffs filed a Corrected Amended Class Action Complaint. On December 7, 2009, plaintiffs filed a motion for leave to file a Second Amended Class Action Complaint to add allegations regarding, inter alia, an alleged failure to conduct due diligence in connection with the VitalStream acquisition and additional state- ments from purported confidential witnesses. On September 15, 2010, the Court granted our motion to dismiss and denied the individual defendants’ motion to dismiss. The Court dismissed plaintiffs’ claims under Section 14(a) of the Exchange Act. With respect to plaintiffs’ claims under Section 10(b) of the Exchange Act, the Court held that the Amended Complaint failed to satisfy the pleading requirements of the Private Securities Litigation Reform Act, but allowed plaintiffs’ one final opportunity to amend the complaint. On October 26, 2010, plaintiffs filed their Third Amended Class Action Complaint. On December 10, 2010, we filed a motion to dismiss this complaint. On September 30, 2011, the Court granted in large part the motion to dismiss. The two remaining claims involve certain alleged misstatements concerning the progress of the integration of VitalStream and the stability of our CDN platform. DERIVATIVE ACTION LITIGATION. On November 12, 2009, stockholder Walter M. Unick filed a putative derivative action purportedly on behalf of Internap against certain of our directors and officers in the Superior Court of Fulton County, Georgia, captioned Unick v. Eidenberg, et al., Case No. 2009cv177627. This action is based upon substantially the same facts alleged in the securities class action litigation described above. The complaint seeks to recover damages in an unspecified amount. On January 28, 2010, the Court entered the parties’ agreed order staying the matter until the motions to dismiss are resolved in the securities class action litigation. Given the developments in the securities class action described above, we intend to move to dismiss the derivative complaint. While we will vigorously contest these lawsuits, we can- not determine the final resolution of the lawsuits or when they might be resolved. In addition to the expenses incurred in defending this litigation and any damages that may be awarded in the event of an adverse ruling, our management’s efforts and attention may be diverted from the ordinary business operations to address these claims. Regardless of the outcome, this litigation described above may have a material adverse impact on our financial results because of defense costs, including costs related to our indemnification obligations, diver- sion of resources and other factors. We are subject to other legal proceedings, claims and litigation arising in the ordinary course of business. Although the outcome of these matters is currently not determinable, we do not expect that the ultimate costs to resolve these matters will have a material adverse impact on our financial condition, results of operations or cash flows. Item 4. MINE SAFETY DISCLOSURES Not applicable. 19 Internap 2011 Form 10-K Part II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Part II Item 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES Our common stock is listed on the NASDAQ Global Market under the symbol “INAP.” The following table presents, for the periods indicated, the range of high and low per share sales prices of our common stock, as reported on the NASDAQ Global Market. Our fiscal year ends on December 31. Year Ended December 31, 2011: Fourth Quarter Third Quarter Second Quarter First Quarter Year Ended December 31, 2010: Fourth Quarter Third Quarter Second Quarter First Quarter High $6.45 7.52 8.56 7.89 High $6.42 5.12 6.16 6.46 Low $4.55 4.35 6.58 5.91 Low $4.39 3.90 4.12 4.32 As of February 13, 2012, we had approximately 800 stockholders of record of our common stock. We have never declared or paid any cash dividends on our capital stock, and we do not anticipate paying cash dividends in the foreseeable future. We are prohibited from paying cash dividends under covenants contained in our credit agreement. We currently intend to retain our earnings, if any, for future growth. Future dividends on our common stock, if any, will be at the discretion of our board of directors and will depend on, among other things, our operations, capital requirements and surplus, general financial condition, contractual restrictions and such other factors as our board of directors may deem relevant. The following table provides information regarding our current equity compensation plans as of December 31, 2011 (shares in thousands): Equity Compensation Plan Information Plan category Number of securities exercise of to be issued upon Weighted-average exercise price of outstanding options, outstanding options, warrants and rights warrants and rights (b) (a) Number of securities remaining available for future issuance under equity compensation plans (excluding securities reflected in column (a)) (c) Equity compensation plans approved by security holders Equity compensation plans not approved by security holders Total 4,643(1) — 4,643 $6.13 — $6.13 4,963 — 4,963 (1) Excludes purchase rights under the previously effective 2004 Employee Stock Purchase Plan (the “ESPP”). Under the ESPP, each eligi- ble employee was entitled to purchase up to $12,500 worth of our common stock at each semi-annual purchase date (the last business day of June and December each year), but not more than $25,000 worth of such stock (based on the fair market value per share on the purchase date(s)) per calendar year. The purchase price per share was equal to 95% of the closing selling price per share of our com- mon stock on the purchase date. Our board of directors approved suspension of participation in the ESPP effective July 1, 2011. 20 Internap 2011 Form 10-K Part II Item 6. Selected Financial Data ISSUER PURCHASES OF EQUITY SECURITIES The following table sets forth information regarding our repurchases of securities for each calendar month in the quarter ended December 31, 2011: Period October 1 to 31, 2011 November 1 to 30, 2011 December 1 to 31, 2011 Total Total Number of Shares Purchased(1) Average Price Paid per Share 2,345 1,052 6,572 9,969 $5.11 5.13 5.64 $5.46 Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs Maximum Number (or Approximate Dollar Value) of Shares that May Yet Be Purchased Under the Plans or Programs — — — — — — — — (1) Employees surrendered these shares to us as payment of statutory minimum payroll taxes due in connection with the vesting of restricted stock. Item 6. SELECTED FINANCIAL DATA We have derived the selected financial data shown below for each of the five years in the period ended December 31, 2011 from our accompanying consoli- dated financial statements. The following data should be read in conjunction with the accompanying consoli- dated financial statements and related notes contained and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included in this Annual Report on Form 10-K (in thousands, except per share data). Consolidated Statements of Operations Data: Revenues Operating costs and expenses: Direct costs of network, sales and services, exclusive of depreciation and amortization, shown below Direct costs of customer support Direct costs of amortization of acquired technologies Sales and marketing General and administrative Depreciation and amortization Loss (gain) on disposals of property and equipment, net Restructuring and impairments Other Total operating costs and expenses Loss from operations Non-operating expense (income) Loss before income taxes and equity in (earnings) of equity-method investment (Benefit) provision for income taxes Equity in (earnings) of equity-method investment, net of taxes Net loss Net loss per share: Basic and diluted Year Ended December 31, 2011(1) 2010 2009(2) 2008(3) 2007(4) $244,628 $244,164 $256,259 $ 253,989 $234,090 120,310 21,278 3,500 29,715 33,952 36,926 37 2,833 — 248,551 (3,923) 3,866 (7,789) (5,612) 127,423 19,861 3,811 29,232 33,048 30,158 116 1,411 — 245,060 (896) 2,170 (3,066) 952 143,016 18,034 8,349 28,131 44,645 28,282 26 54,698 — 325,181 (68,922) 461 (69,383) 357 135,877 16,217 118,394 16,547 6,649 30,888 44,235 23,865 (16) 101,441 — 359,156 (105,167) (245) (104,922) 174 4,165 31,533 39,076 22,242 (5) 11,349 500 243,801 (9,711) (937) (8,774) (3,080) (475) $ (1,702) (396) $ (3,622) (15) $ (69,725) (283) $(104,813) (139) $ (5,555) $ (0.03) $ (0.07) $ (1.41) $ (2.13) $ (0.12) 21 Internap 2011 Form 10-K Part II Item 6. Selected Financial Data Consolidated Balance Sheets Data: Cash and cash equivalents, investments in marketable securities and other related assets and restricted cash(5) Total assets Credit facilities, due after one year, and capital lease obligations, less current portion Total stockholders’ equity Other Financial Data: Purchases of property and equipment Net cash flows provided by operating activities Net cash flows used in investing activities Net cash flows provided by (used in) financing 2011 2010 2009(2) 2008(3) 2007 December 31, $ 29,772 356,710 $ 59,582 293,142 $ 80,926 267,502 $ 61,096 330,083 $ 75,719 427,010 94,673 192,170 37,889 188,611 23,217 184,402 23,244 248,195 17,806 346,633 Year Ended December 31, 2011 2010 2009 2008 2007 $ 68,596 28,630 (96,265) $ 62,235 39,602 (55,184) $ 17,278 37,520 (9,900) $ 51,154 37,951 (41,690) $ 30,271 27,526 (36,393) activities 37,901 1,224 (598) (821) 15,240 (1) On December 30, 2011, we completed our acquisition of Voxel. We allocated the purchase price to Voxel’s net tangible and intangible assets based on their estimated fair values as of December 30, 2011. We recorded the excess purchase price over the value of the net tangible and identifiable intangible assets as goodwill. In addition, as a result of our purchase price accounting, our net loss was reduced by a $6.1 million deferred tax benefit that offset our existing income tax expense of $0.5 million. (2) We completed an assessment of goodwill and other intangible assets for impairment as of June 1, 2009, in connection with our decision to consolidate our business segments, which resulted in aggregate impairment charges of $51.5 million for goodwill and $4.1 million for other acquired intangible assets. (3) As a result of our annual goodwill impairment test on August 1, 2008, we recorded a $99.7 million impairment charge to adjust goodwill in our former CDN services segment to its implied fair value. (4) On February 20, 2007, we completed our acquisition of VitalStream, whereby it became our wholly-owned subsidiary. Prior to this acqui- sition, we did not offer proprietary CDN services, but instead, we were a reseller of third party CDN services. Under the purchase method of accounting, we allocated the total estimated purchase price to VitalStream’s net tangible and intangible assets based on their esti- mated fair values as of February 20, 2007. We recorded the excess purchase price over the value of the net tangible and identifiable intangible assets as goodwill. Also, as a result of the acquisition, we issued 12.2 million shares of our common stock. (5) The following table provides a reconciliation of total cash and cash equivalents, investments in marketable securities and other related assets and restricted cash to the amounts reported in our audited consolidated balance sheets (in thousands): Cash and cash equivalents Investments in marketable securities and other related assets: Short-term Long-term Restricted cash 2011 2010 2009 2008 2007 December 31, $29,772 $59,582 $73,926 $46,870 $52,030 — — — — — — 7,000 — — 7,199 7,027 — 19,569 — 4,120 $29,772 $59,582 $80,926 $61,096 $75,719 Investments in marketable securities and other related assets include auction rate securities and corresponding rights of $0, $0 and $7,000 as of December 31, 2011, 2010 and 2009, respectively. We classified these as short-term investments as of December 31, 2009. 22 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following discussion should be read in conjunction with the accompanying consolidated financial state- ments and notes provided under Part II, Item 8 of this Annual Report Form 10-K. 2011 FINANCIAL HIGHLIGHTS AND OUTLOOK Data center services. Revenue increased $5.3 million during 2011 primarily due to net revenue growth in com- pany-controlled colocation and hosting services. We expect our data center revenue growth to continue in future periods, as we have expanded the number and size of the data center sites that we operate and expect to add additional space as part of our continuing data center growth initiative. We believe the demand for data center services contin- ues to outpace industry-wide supply. To address this demand, during 2011, we opened a new company-con- trolled data center in Dallas, Texas and began to build out a new company-controlled data center in Los Angeles, California. These expansions give us the capacity to increase the footprint of our company-con- trolled data centers by approximately 110,000 net sell- able square feet over time. Our expansion of company- controlled data centers has contributed to total lower overall utilization of net sellable square feet as of December 31, 2011, compared to 2010. At December 31, 2011, we had approximately 220,000 net sellable square feet of data center space with a utilization rate of 65%, compared to approximately 199,000 net sellable square feet of data center space with a utilization rate of 68% at December 31, 2010. We expect our recent com- pany-controlled data center expansions will continue to increase our share of occupied square footage in com- pany-controlled data centers. At December 31, 2011, 72% of our total net sellable square feet were in com- pany-controlled data centers versus partner sites, as compared to 68% of our total net sellable square feet at December 31, 2010. In addition, on December 30, 2011, we acquired Voxel, a global provider of scalable hosting and cloud services. Voxel’s offerings are complementary to our existing portfolio and provide a level of automation and self- service that will be available to our customer base and also extend our addressable market, enabling us to bet- ter serve early- to mid-stage IT Infrastructure customers seeking dedicated hosting services. IP services. Revenue decreased $4.8 million during 2011; however, IP traffic increased approximately 19% during 2011, compared to 2010, calculated based on an average over the number of months in the respective periods. We continue to experience pricing pressure for our IP services, which has contributed to the decrease in IP services revenue year-over-year. Due to competi- tive forces, we have been required to lower pricing of our IP services, although this decrease in pricing has been offset by an increase in demand for our IP serv- ices. As our IP traffic continues to grow, we expect to obtain lower bandwidth rates and more opportunities to proactively manage network costs, such as utilization and traffic optimization among ISPs. CREDIT AGREEMENT In December 2011, we amended our credit agreement (the “Amendment”). The Amendment increases the total availability by $40.0 million. We summarize the Amendment in “—Liquidity and Capital Resources— Capital Resources—Credit Agreement” and in note 11 to the accompanying consolidated financial statements. Concurrently with the effective date and funding of the Amendment, we acquired Voxel. SUBSEQUENT EVENTS Approval of Annual Performance Bonuses and Increases in Base Salary On February 22, 2012, our compensation committee, in the case of named executive officers other than our Chief Executive Officer, and our board of directors, in the case of our Chief Executive Officer, approved bonuses under our 2011 Short-Term Incentive Plan, which we previously filed as Exhibit 10.29 to our Annual Report on Form 10-K for the fiscal year ended December 31, 2010. These bonuses were awarded based upon achievement of personal and corporate objectives, in the case of named executive officers other than the Chief Executive Officer and Chief Financial Officer, and achievement of coporate objectives, in the case of the Chief Executive Officer and Chief Financial Officer. We will pay the bonuses in cash on or before March 15, 2012. Name and Title J. Eric Cooney, Chief Executive Officer George E. Kilguss III, Senior Vice President and Chief Financial Officer Steven A. Orchard, Senior Vice President, Operations and Support Richard A. Shank, Senior Vice President, Global Sales1 Bonus $210,140 67,726 42,029 29,263 (1) Mr. Shank joined our company on September 19, 2011. In addition, our compensation committee approved an increase in the base salary of the following executive officers effective April 1, 2012: Mr. Kilguss from $300,000 to $308,400 and Mr. Orchard from $210,000 to $220,500. Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations 23 Internap 2011 Form 10-K Approval of Long-Term Incentive Grants On February 22, 2012, our compensation committee, in the case of named executive officers other than our Chief Executive Officer, and our board of directors, in the case of our Chief Executive Officer, approved long- term incentive grants based on the individual’s role in our company and individual performance. The grants will be made on February 24, 2012. Of each award, 70% of the total grant will be in the form of stock options and 30% will be in the form of time-based restricted com- mon stock. The stock options vest 25% after one year and in equal monthly increments for three years there- after. The time-based restricted common stock vests in four equal annual installments on the anniversary of the grant date. The options have a 10-year term and will have an exercise price equal to the fair market value of our common stock on February 24, 2012, the grant date. The following grants were approved: Name and Title J. Eric Cooney, Chief Executive Officer George E. Kilguss III, Senior Vice Number of Awards (#) Options Restricted Stock 172,600 35,950 President and Chief Financial Officer 90,447 18,841 Steven A. Orchard, Senior Vice President,Operations and Support 40,561 8,449 Richard A. Shank, Senior Vice President,Global Sales 37,109 7,730 2012 Short-Term Incentive Plan On February 22, 2012, our compensation committee approved the 2012 Short Term Incentive Plan. Under the plan, certain employees (including named executive officers) may be eligible for the award of a cash bonus after our 2012 fiscal year end. The cash bonus of each participant (other than our Chief Executive Officer and Chief Financial Officer) will be based on achievement of corporate and personal objectives, with a target award level expressed as a percentage of salary. The cash bonus of our Chief Executive Officer and Chief Financial Officer will be based on achievement of corporate objectives only, with a target award level expressed as a percentage of salary. The corporate objectives are based on revenue and earnings before interest, taxes, depreciation and amortization (“EBITDA”). The personal objectives are individualized for each participant. The table below identifies the target incentives as a per- centage of base salary and the split between corporate and personal objectives for named executive officers: STI Participation Level CEO and CFO Other Named Target Incentive (% Salary) Corporate Objectives Personal Objectives Up to 100% 100% — 30% Executive Officers Up to 50% 70% For named executive officers, the maximum bonus potential is up to two times the target incentive based on achievement of stretch corporate objectives. Our compensation committee may amend, modify, termi- nate or suspend operation of the plan at any time. If a participant is not an employee on the date awards from the plan are paid (other than by reason of death or dis- ability), the participant shall not have earned and will not receive any payment under the plan. The above description is qualified in its entirety by refer- ence to the full text of the 2012 Short Term Incentive Plan, which is being filed as Exhibit 10.31 to this Annual Report on Form 10-K. CRITICAL ACCOUNTING POLICIES AND ESTIMATES This discussion and analysis of our financial condition and results of operations is based upon our consoli- dated financial statements, which we have prepared in accordance with accounting principles generally accepted in the U.S. (“GAAP”). The preparation of these financial statements requires management to make esti- mates and judgments that affect the reported amounts of assets, liabilities, revenue and expense and related disclosure of contingent assets and liabilities. On an ongoing basis, we evaluate our estimates, including those summarized below. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circum- stances; the results of which form the basis for making judgments about the carrying values of assets and lia- bilities that are not readily apparent from other sources. Actual results may differ materially from these esti- mates. In addition to our significant accounting policies sum- marized in note 2 to our accompanying consolidated financial statements, we believe the following policies are the most sensitive to judgments and estimates in the preparation of our consolidated financial statements. Revenue Recognition We generate revenues primarily from the sale of data center services and IP services. We recognize revenue each month provided that we have entered into a writ- ten contract and delivered the service to the customer, the fee for the service is fixed or determinable and col- lection is reasonably assured. Our revenues typically consist of monthly recurring revenues from contracts with terms of one year or more. Data center contracts usually have fixed and variable charges for space occu- pied, power utilized, interconnection and computing resources consumed. IP service contracts usually have fixed minimum commitments based on a certain level of bandwidth usage with additional charges for any usage over a specified limit. If a customer’s usage exceeds the monthly minimum commitment, we recognize revenue for such excess in the period of usage. In January 2011, we adopted new guidance, which elim- inates the residual method of allocation for multiple- deliverable revenue arrangements, and requires that we allocate arrangement consideration at the inception of an arrangement to all deliverables using the relative sell- ing price method. This new guidance also establishes a selling price hierarchy for determining the selling price of 24 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations a deliverable, which includes (i) vendor-specific objective evidence, if available, (ii) third-party evidence, if vendor- specific objective evidence is not available, and (iii) best estimated selling price, if neither vendor-specific nor third-party evidence is available. Additionally, the guid- ance expands the disclosure requirements related to a vendor’s multiple-deliverable revenue arrangements. Adoption of this guidance did not have a material impact on our consolidated financial statements. Vendor-specific objective evidence is generally limited to the price charged when we sell the same or similar product separately. If we seldom sell a product or serv- ice separately, it is unlikely that we will determine ven- dor-specific objective evidence for the product or serv- ice. We define vendor-specific objective evidence as an average price of recent standalone transactions that we price within a narrow range as defined by us. We determine third-party evidence based on the prices charged by our competitors for a similar deliverable when sold separately. It is difficult for us to obtain suffi- cient information on competitor pricing to substantiate third-party evidence and therefore we may not always be able to use this measure. If we are unable to establish selling price using vendor- specific objective evidence or third-party evidence, and we receive or materially modify a sales order after our implementation date of January 1, 2011, we use best estimated selling price in our allocation of arrangement consideration. The objective of best estimated selling price is to determine the price at which we would trans- act if we sold the product or service on a standalone basis. Our determination of best estimated selling price involves a weighting of several factors including, but not limited to, pricing practices and market conditions. We analyze the selling prices used in our allocation of arrangement consideration on an annual basis at a min- imum. We will analyze selling prices on a more frequent basis if a significant change in our business necessi- tates a more timely analysis or if we experience signifi- cant variances in our selling prices. We account for each deliverable within a multiple-deliv- erable revenue arrangement as a separate unit of accounting under the new guidance if both of the fol- lowing criteria are met: (i) the delivered item or items have value to the customer on a standalone basis and (ii) for an arrangement that includes a general right of return relative to the delivered item(s), we consider delivery or performance of the undelivered item(s) prob- able and substantially in our control. We consider a deliverable to have standalone value if we sell this item separately or if the item is sold by another vendor or could be resold by the customer. Further, our revenue arrangements generally do not include a right of return relative to delivered products. We combine deliverables not meeting the criteria for being a separate unit of accounting with a deliverable that does meet that criterion. We then determine the appropriate allocation of arrangement consideration and recognition of revenue for the combined unit of accounting. Deferred revenue consists of revenue for services to be delivered in the future and consists primarily of advance billings, which we amortize over the respective service period. We defer and amortize revenues associated with billings for installation of customer network equipment over the estimated life of the customer relationship, which was, on average, approximately four years for 2011 and 2010 and three years for 2009. We defer and amortize revenues for installation services because the installation service is integral to our primary service offering and does not have value to customers on a stand-alone basis. We also defer and amortize the asso- ciated incremental direct costs. We record a reserve amount for SLAs and other sales adjustments, which reduces gross revenues and accounts receivable. We identify adjustments for SLAs within the billing period and reduce revenues accord- ingly. We base the amount for sales adjustments upon specific customer information, including customer dis- putes, credit adjustments not yet processed through the billing system and historical activity. If the financial con- dition of our customer deteriorates or if we become aware of new information impacting a customer’s credit risk, we may make additional adjustments. We routinely review the collectability of our accounts receivable and payment status of our customers. If we determine that collection of revenue is uncertain, we do not recognize revenue until collection is reasonably assured. Additionally, we maintain an allowance for doubtful accounts resulting from the inability of our cus- tomers to make required payments on accounts receiv- able. We base the allowance for doubtful accounts upon general customer information, which primarily includes our historical cash collection experience and the aging of our accounts receivable. We assess the payment sta- tus of customers by reference to the terms under which we provide services or goods, with any payments not made on or before their due date considered past-due. Once we have exhausted all collection efforts, we write the uncollectible balance off against the allowance for doubtful accounts. We routinely perform credit checks for new and existing customers and require deposits or prepayments for customers that we perceive as being a credit risk. Goodwill and Other Intangible and Long-lived Assets Our annual assessment of goodwill for impairment includes comparing the fair value of each reporting unit to the carrying value, referred to as step one. We esti- mate fair value using a combination of discounted cash flow models and market approaches. If the fair value of a reporting unit exceeds its carrying value, goodwill is not impaired and no further testing is necessary. If the carrying value of a reporting unit exceeds its fair value, we perform a second test, referred to as step two, to measure the amount of impairment to goodwill, if any. To measure the amount of any impairment, we deter- mine the implied fair value of goodwill in the same man- ner as if we were acquiring the affected reporting unit in a business combination. Specifically, we allocate the fair value of the affected reporting unit to all of the assets 25 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations and liabilities of that unit, including any unrecognized intangible assets, in a hypothetical calculation that would yield the implied fair value of goodwill. If the implied fair value of goodwill is less than the goodwill recorded on our consolidated balance sheet, we record an impairment charge for the difference. We base the impairment analysis of goodwill on esti- mated fair values. The assumptions, inputs and judg- ments used in performing the valuation analysis are inherently subjective and reflect estimates based on known facts and circumstances at the time we perform the valuation. These estimates and assumptions prima- rily include, but are not limited to, discount rates; termi- nal growth rates; projected revenues and costs; pro- jected EBITDA for expected cash flows; market compa- rables and capital expenditures forecasts. The use of different assumptions, inputs and judgments, or changes in circumstances, could materially affect the results of the valuation. Due to the inherent uncertainty involved in making these estimates, actual results could differ from our estimates and could result in additional non-cash impairment charges in the future. We perform our annual goodwill impairment test as of August 1 absent any impairment indicators or other changes that may cause more frequent analysis. We did not identify an impairment as a result of our annual August 1, 2011 impairment test and none of our report- ing units were at risk of failing step one. In addition, we assess on a quarterly basis whether any events have occurred or circumstances have changed that would indicate an impairment could exist. We considered the likelihood of triggering events that might cause us to reassess goodwill on an interim basis and concluded that none had occurred subsequent to August 1, 2011. Other intangible assets, including developed technolo- gies and patents, have finite lives and we record these assets at cost less accumulated amortization. We cal- culate amortization on a straight-line basis over the esti- mated economic useful life of the assets, which are three to eight years for developed technologies and 15 years for patents. We assess other intangible assets and long-lived assets on a quarterly basis whenever any events have occurred or circumstances have changed that would indicate impairment could exist. Our assess- ment is based on estimated future cash flows directly associated with the asset or asset group. If we deter- mine that the carrying value is not recoverable, we may record an impairment charge, reduce the estimated remaining useful life or both. We concluded that no impairment indicators existed to cause us to reassess our other intangible during the year ended December 31, 2011. However, on December 30, 2011, we acquired Voxel. We discuss the acqusition above in “—2011 Financial Highlights and Outlook” and it is summarized in note 3 to the accompanying consolidated financial statements. While Voxel’s products are complementary to our existing IT Infrastructure services, we will not use certain of our assets in the same manner as we would have used them had the acquisition not taken place. As such, we evaluated our suite of IT Infrastructure serv- ices for impairment. The evaluation resulted in an impairment charge of $0.5 million to developed software related to our Cloud portal functionality, included in the data center services segment. We record the impair- ment in “Restructuring and impairments” on the accom- panying statement of operations. Property and Equipment We carry property and equipment at original acquisition cost less accumulated depreciation and amortization. We calculate depreciation and amortization on a straight-line basis over the estimated useful lives of the assets. Estimated useful lives used for network equip- ment are generally three years; furniture, equipment and software are three to seven years; and leasehold improvements are seven years or over the lease term, depending on the nature of the improvement, but in no event beyond the expected lease term and none over 20 years. We capitalize additions and improvements that increase the value or extend the life of an asset. We expense maintenance and repairs as incurred. We charge gains or losses from disposals of property and equipment to operations. Subsequent to December 31, 2011, we performed a reassessment of estimated useful lives of certain assets included in our property and equipment, as we deter- mined we were generally using these assets longer than originally anticipated. As a result, the estimated useful lives of these assets were affected as follows: Estimated Useful Life (in years) Original Revised Network equipment Capitalized software development Leasehold improvements 3 3 7 5 5 10-25 Effective January 1, 2012, we will account for the change in estimated useful lives as a change in accounting esti- mate on a prospective basis, which will result in less depreciation expense than we would have otherwise recorded. For the year ended December 31, 2012, we expect depreciation expense, on assets that existed as of December 31, 2011, to be $14.1 million less than it would have been under the previous useful lives. The assessment for recognition of deferred tax assets based on the change in estimated useful lives is not rea- sonably determinable. We expect pretax book income to be larger in the future as a result of this change in accounting estimate. Accordingly, it is possible that we will recognize deffererd tax assets in the future if there is evidence of profitable growth. We do not expect to rec- ognize the deferred tax assets in the next 12 months; however, it is possible that we could achieve profitable growth in future periods. Restructuring When circumstances warrant, we may elect to exit cer- tain business activities or change the manner in which we conduct ongoing operations. If we make such a change, we will estimate the costs to exit a business or 26 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations restructure ongoing operations. The components of the estimates may include estimates and assumptions regarding the timing and costs of future events and activities that represent our best expectations based on known facts and circumstances at the time of estima- tion. If circumstances warrant, we will adjust our previ- ous estimates to reflect what we then believe to be a more accurate representation of expected future costs. Because our estimates and assumptions regarding restructuring charges include probabilities of future events, such as our ability to find a sublease tenant within a reasonable period of time or the rate at which a sublease tenant will pay for the available space, such estimates are inherently vulnerable to changes due to unforeseen circumstances that could materially and adversely affect our results of operations. If the amount of time that we expect it to take to find sublease tenants in all of the vacant space already in restructuring were to increase by three months and assuming no other changes to the properties in restructuring, we would record an additional $0.3 million in restructuring charges in the consolidated statement of operations during the period in which the change in estimate occurred. We monitor market conditions at each period end reporting date and will continue to assess our key assumptions and estimates used in the calculation of our restructur- ing accrual. Income Taxes We record a valuation allowance to reduce our deferred tax assets to their estimated realizable value. Although we consider the potential for future taxable income and ongoing prudent and feasible tax planning strategies in assessing the need for the valuation allowance, if we determine we would be able to realize our deferred tax assets in the future in excess of our net recorded amount, an adjustment to reduce the valuation allowance would increase net income in the period we made such determination. We may recognize deferred tax assets in future periods if and when we estimate them to be realizable, such as establishing our expected continuing profitability or that of certain of our foreign subsidiaries. Based on an analysis of our historic and projected future U.S. pre-tax income, we do not have sufficient positive evidence to expect a release of our valuation allowance against our U.S. deferred tax assets currently or within the next 12 months. Accordingly, we continue to maintain the full valuation allowance in the U.S. and all foreign jurisdictions, other than the United Kingdom (“U.K.”). Stock-Based Compensation We measure stock-based compensation cost at the grant date based on the calculated fair value of the award. We recognize the expense over the employee’s requisite service period, generally the vesting period of the award. We estimate the fair value of stock options at the grant date using the Black-Scholes option pricing model with weighted average assumptions for the activ- ity under our stock plans. Option pricing model input assumptions, such as expected term, expected volatil- ity and risk-free interest rate, impact the fair value esti- mate. Further, the forfeiture rate impacts the amount of aggregate compensation. These assumptions are sub- jective and generally require significant analysis and judgment to develop. The expected term represents the weighted average period of time that we expect granted options to be out- standing, considering the vesting schedules and our historical exercise patterns. Because our options are not publicly traded, we assume volatility based on the historical volatility of our stock. The risk-free interest rate is based on the U.S. Treasury yield curve in effect at the time of grant for periods corresponding to the expected option term. We have also used historical data to estimate option exercises, employee termination and stock option forfeiture rates. Changes in any of these assumptions could materially impact our results of operations in the period the change is made. A 10% increase in stock-based compensation would result in additional expense of $0.4 million. Capitalized Software Costs We capitalize software development costs incurred dur- ing the application development stage. We amortize capitalized software once the software is ready for its intended use and we compute it based on the straight- line method over the economic life of the software prod- uct. Judgment is required in determining which software projects are capitalized and the estimated economic life. Recent Accounting Pronouncements Recent accounting pronouncements are summarized in note 2 to the accompanying consolidated financial statements. Currently, we do not expect any recent accounting pronouncements that we have not yet adopted to have a material impact on our consolidated financial statements. RESULTS OF OPERATIONS Revenues We generate revenues primarily from the sale of data center services and IP services. Direct Costs of Network, Sales and Services Direct costs of network, sales and services are com- prised primarily of: • costs for connecting to and accessing ISPs and com- petitive local exchange providers; • facility and occupancy costs, including power and utilities, for hosting and operating our and our cus- tomers’ network equipment; • costs of FCP products and subscriptions sold; • costs incurred for providing additional third party services to our customers; and • royalties and costs of license fees for operating sys- tems software. 27 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations If a network access point is not colocated with the respective ISP, we may incur additional local loop charges on a recurring basis. Connectivity costs vary depending on customer demands and pricing variables while network access point facility costs are generally fixed. Direct costs of network, sales and services do not include compensation, depreciation or amortization. Direct Costs of Customer Support Direct costs of customer support consist primarily of compensation and other personnel costs for employees engaged in connecting customers to our network, installing customer equipment into network access point facilities and servicing customers through our net- work operations centers. In addition, direct costs of customer support include facilities costs associated with the network operations centers, including costs related to servicing our data center customers. Direct Costs of Amortization of Acquired Technologies Direct costs of amortization of acquired technologies are for technologies acquired through business combi- nations that are an integral part of the services and products we sell. We amortize the cost of the acquired technologies over original lives of three to eight years. The carrying value of acquired technologies at December 31, 2011 was $18.8 million and the weighted average remaining life was approximately six years. These direct costs during the year ended December 31, 2009 also included impairment of the CDN advertising technology we obtained in the VitalStream acquisition. Sales and Marketing Sales and marketing costs consist of compensation, commissions and other costs for personnel engaged in marketing, sales and field service support functions, and advertising, online marketing, tradeshows, direct response programs, facility open houses, management of our external website and other promotional costs. General and Administrative General and administrative costs consist primarily of compensation and other expense for executive, finance, product development, human resources and adminis- trative personnel, professional fees and other general corporate costs. General and administrative costs also include consultant fees and non-capitalized prototype costs related to the design, development and testing of our proprietary technology, enhancement of our net- work management software and development of inter- nal systems. We capitalize costs associated with internal-use software when the software enters the application development stage until the software is ready for its intended use. We expense all other product development costs as incurred. Results of Operations The following table sets forth selected consolidated statements of operations data during the periods presented, including comparative information between the periods (dollars in thousands): Year Ended December 31, Increase (decrease) from 2010 to 2011 Increase (decrease) from 2009 to 2010 2011 2010 2009 Amount Percent Amount Percent Revenues: Data center services IP services Total revenues $ 133,453 111,175 244,628 $128,200 115,964 244,164 $130,711 125,548 256,259 $ 5,253 (4,789) 464 4% $ (2,511) (9,584) (4) (12,095) — (2)% (8) (5) Operating costs and expenses: Direct costs of network, sales and services, exclusive of depreciation and amortization, shown below: Data center services IP services Direct costs of customer support Direct costs of amortization of acquired technologies Sales and marketing General and administrative Depreciation and amortization Loss on disposals of property and equipment, net Restructuring and impairments Total operating costs and expenses Loss from operations Interest expense 78,907 41,403 21,278 3,500 29,715 33,952 36,926 37 2,833 82,761 44,662 19,861 3,811 29,232 33,048 30,158 116 1,411 94,961 48,055 18,034 8,349 28,131 44,645 28,282 26 54,698 248,551 $ (3,923) 245,060 (896) $ 325,181 $ (68,922) $ 3,701 $ 2,170 $ $ 720 357 (3,854) (3,259) 1,417 (311) 483 904 6,768 (79) 1,422 3,491 $ 3,027 $ 1,531 (5) (7) 7 (8) 2 3 22 (68) 101 1 338 71 (12,200) (3,393) 1,827 (4,538) 1,101 (11,597) 1,876 90 (53,287) (80,121) $68,026 $ 1,450 (13) (7) 10 (54) 4 (26) 7 346 (97) (25) 99 201 $(6,564) (689)% $ 595 167% (Benefit) provision for income taxes $ (5,612) $ 952 28 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Segment Information We operate in two business segments: data center services and IP services. Segment results for each of the three years ended December 31, 2011 are summarized as follows (in thousands): Revenues: Data center services IP services Total revenues Direct costs of network, sales and services, exclusive of depreciation and amortization: Data center services IP services Total direct costs of network, sales and services, exclusive of depreciation and amortization Segment profit: Data center services IP services Total segment profit Restructuring and impairments Other operating expenses, including direct costs of customer support, depreciation and amortization 125,408 (3,923) Loss from operations 3,866 Non-operating expense Loss before income taxes and equity in (earnings) of equity-method investment $ (7,789) Year Ended December 31, 2011 2010 2009 $133,453 111,175 244,628 $128,200 115,964 244,164 $ 130,711 125,548 256,259 78,907 41,403 82,761 44,662 94,961 48,055 120,310 127,423 143,016 54,546 69,772 124,318 2,833 45,439 71,302 116,741 1,411 116,226 (896) 2,170 $ (3,066) 35,750 77,493 113,243 54,698 127,467 (68,922) 461 $ (69,383) Segment profit is segment revenues less direct costs of network, sales and services, exclusive of depreciation and amortization and does not include direct costs of customer support, direct costs of amortization of acquired technologies or any other depreciation or amortization associated with direct costs. Segment profit is a supplemental financial measure that is not prepared in accordance with GAAP. We view direct costs of network, sales and services as generally less- controllable, external costs and we regularly monitor the margin of revenues in excess of these direct costs. Similarly, we view the costs of customer support to also be an important component of costs of revenues but believe that the costs of customer support are more within our control and, to some degree, discretionary in that we can adjust those costs by managing personnel needs. We also have excluded depreciation and amorti- zation from segment profit because they are based on estimated useful lives of tangible and intangible assets. Further, we base depreciation and amortization on his- torical costs incurred to build out our deployed network and the historical costs of these assets may not be indicative of current or future capital expenditures. Although we believe, for the foregoing reasons, that our presentation of segment profit non-GAAP financial measures provides useful supplemental information to investors regarding our results of operations, our non- GAAP financial measures should only be considered in addition to, and not as a substitute for, or superior to, any measure of financial performance prepared in accordance with GAAP. YEARS ENDED DECEMBER 31, 2011 AND 2010 Data Center Services Revenues for data center services increased $5.3 mil- lion, or 4%, to $133.5 million during the year ended December 31, 2011, compared to $128.2 million during the same period in 2010. The increase in revenue was primarily due to net revenue growth in company-con- trolled colocation and hosting services. Direct costs of data center services, exclusive of depre- ciation and amortization, decreased $3.9 million, or 5%, to $78.9 million during the year ended December 31, 2011, compared to $82.8 during the same period in 2010. The decrease was primarily the result of the ter- mination of partner leases related to our proactive churn program. Direct costs of data center services, exclusive of depreci- ation and amortization, have substantial fixed cost com- ponents, primarily rent for operating leases, but also sig- nificant demand-based pricing variables, such as utilities attributable to seasonal costs and customers’ changing power requirements. Direct costs of data center services as a percentage of revenues vary with the mix of usage between company-controlled data centers and partner sites and the utilization of total available space. While we recognize some of the initial operating costs of company- controlled data centers in advance of revenues, these sites are more profitable at certain levels of utilization than are partner sites. Conversely, costs in partner sites are more demand-based and therefore are more closely associated with the recognition of revenues. 29 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations We will continue to focus on increasing revenues from company-controlled facilities as compared to partner sites. We also expect direct costs of data center serv- ices as a percentage of corresponding revenues to decrease as our recently-expanded company-con- trolled data centers continue to contribute to revenue and become more fully occupied. This is evidenced by the improvement in direct costs of data center services as a percentage of corresponding revenues of 59% dur- ing the year ended December 31, 2011, compared to 65% during the same period in 2010. IP Services Revenues for IP services decreased $4.8 million, or 4%, to $111.2 million during the year ended December 31, 2011, compared to $116.0 million during the same period in 2010. The decrease was driven by a decline in IP pricing for new and renewing customers and the loss of legacy contracts at higher effective prices, partially offset by an increase in overall traffic. IP traffic increased approximately 19% during the year ended December 31, 2011, compared to the same period in 2010, calcu- lated based on an average over the number of months in the respective periods. IP services revenues included FCP product sales of $1.6 million and $1.4 million and FCP-related services and subscription revenue of $1.0 million and $1.1 million during December 31, 2011 and 2010, respectively. Direct costs of IP services, exclusive of depreciation and amortization, decreased $3.3 million, or 7%, to $41.4 million during the year ended December 31, 2011, compared to $44.7 million during the same period in 2010. This decrease was due to lower connectivity costs, which vary based upon demand-based pricing variables. Costs for IP services are subject to ongoing negotiations for pricing and minimum commitments. We expect to obtain lower bandwidth rates and more opportunities to proactively manage network costs, such as utilization and traffic optimization among net- work service providers. There have been ongoing industry-wide pricing declines over the last several years and this trend continued dur- ing the years ended December 31, 2011 and 2010. Technological improvements and excess capacity have been the primary drivers for lower pricing of IP services and the more recent entrance of a large number of spe- cialty service providers such as CDN vendors. We also continue to experience increasing traffic volume in our traditional IP services. The increase in IP traffic resulted from both new and existing customers using more applications and the nature of applications consuming greater amounts of bandwidth. We believe we remain well-positioned to benefit from an increasing reliance on the Internet as the medium for business applications, media distribution, communication and entertainment. Other Operating Costs and Expenses Compensation. Total compensation and benefits, includ- ing stock-based compensation, were $56.7 million and $56.2 million during the years ended December 31, 2011 and 2010, respectively. Cash-based compensation and benefits increased $1.1 million to $52.7 million during the year ended December 31, 2011 from $51.6 million during the same period in 2010. The increase was primarily due to a $3.8 million increase in cash-based compensation and payroll taxes related to a higher employee headcount and increased salary levels, a $0.6 million increase in severance and a $0.8 million increase attributable to credits we recorded in 2010 related to prior years’ Georgia Headquarters Tax Credit (“HQC”), partially offset by a $3.3 million decrease due to capitalized payroll costs and benefits related to software development in 2011 and a $0.5 million decrease in insurance expense. The HQC is sponsored by the state of Georgia to incentivize companies to relo- cate corporate headquarters to and increase employ- ment in Georgia. We record the HQC when approved by the Georgia Department of Revenue and are required to apply the credit against our state payroll liability. Stock-based compensation decreased $0.6 million to $4.0 million during the year ended December 31, 2011 from $4.6 million during the same period in 2010. The decrease was primarily due to $0.4 million related to dif- ferences in vesting terms for grants in 2010 as com- pared to those in 2011 and $0.3 million for capitalized costs related to software development in 2011. The fol- lowing table summarizes the amount of stock-based compensation, net of estimated forfeitures, included in the accompanying consolidated statements of opera- tions during 2011 and 2010 (in thousands): Direct costs of customer support Sales and marketing General and administrative 2011 2010 $ 659 835 2,489 $3,983 $ 755 944 2,932 $4,631 Direct Costs of Customer Support. Direct costs of customer support increased 7% to $21.3 million during the year ended December 31, 2011 from $19.9 million during the same period in 2010. The increase was pri- marily due to a $1.3 million increase in cash-based compensation costs and a $0.4 million increase in pro- fessional services, offset by a $0.3 million decrease due to capitalized payroll costs related to software develop- ment in the year ended December 31, 2011. Direct Costs of Amortization of Acquired Technologies. Direct costs of amortization of acquired technologies were $3.5 million and $3.8 million during the years ended December 31, 2011 and 2010, respectively. Sales and Marketing. Sales and marketing costs increased 2% to $29.7 million during the year ended December 31, 2011 from $29.2 million during the same period in 2010. The increase was primarily due to a $0.9 million increase in cash-based compensation costs and a $0.5 million increase in sales training and conference costs, partially offset by a $0.4 million decrease in commissions and a $0.6 million decrease in profes- sional services. 30 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations General and Administrative. General and administra- tive costs increased 3% to $34.0 million during the year ended December 31, 2011 from $33.0 million during the same period in 2010. The increase was primarily due to (i) a $1.3 million increase in cash-based compensation costs, (ii) a $0.5 million increase attributable to credits we recorded in 2010 related to prior years’ HQC, (iii) a $0.6 million increase in severance, (iv) a $0.6 million increase in non-capitalized software and support and (v) a $1.3 million increase in professional services, which included $0.6 million of Voxel acquisition costs, partially offset by (x) a $2.6 million decrease due to capitalized payroll costs related to software development during the year ended December 31, 2011, (y) a $0.4 million decrease in stock-based compensation and (z) a $0.3 million decrease in taxes, licenses and fees. Depreciation and Amortization. Depreciation and amortization increased 22% to $36.9 million during the year ended December 31, 2011, compared to $30.2 mil- lion during the same period in 2010. The increase was primarily due to the effects of our expansion of com- pany-controlled data centers and network infrastructure. Restructuring and Impairments. Restructuring and impairments were $2.8 million during the year ended December 31, 2011, compared to $1.4 million during the same period in 2010. Restructuring charges were $2.3 million and $1.4 million during the years ended December 31, 2011 and 2010, respectively. The charges in both years primarily related to subsequent plan adjustments we made in sublease income assumptions for certain properties included in our previously-disclosed restructuring plans. Due to current economic conditions, these adjustments extend the period during which we do not anticipate receiving sublease income from those properties given our expectation that it will take longer to find sublease ten- ants and the increased availability of space in each of these markets where we have unused space. Impairment charges were $0.5 million and $0 during the years ended December 31, 2011 and 2010, respectively. While Voxel’s products are complementary to our exist- ing IT Infrastructure services, we will not use certain of our assets in the same manner as we would have used them had the acquisition not taken place. As such, we evaluated our suite of IT Infrastructure services for impairment. The evaluation resulted in an impairment charge of $0.5 million to developed software related to our Cloud portal functionality, included in the data cen- ter services segment. Interest Expense. Interest expense increased to $3.7 million during the year ended December 31, 2011, com- pared to $2.2 million during the same period in 2010. The increase in interest expense was primarily due to new capital lease obligations related to our expansion of company-controlled data centers. Provision for Income Taxes. The benefit for income taxes was $5.6 million during the year ended December 31, 2011, compared to an expense of $1.0 million dur- ing the same period in 2010. The variance was primarily due to a $6.1 million deferred tax benefit resulting from Voxel purchase accounting that offset our existing income tax expense of $0.5 million. The $6.1 million deferred tax benefit lowered our consolidated net deferred tax asset and required a release of valuation allowance. Our effective income tax rate, as a percent- age of pre-tax income, for the years ended December 31, 2011 and 2010 was (72%) and 31%, respectively. The fluctuation in the effective income tax rate was attributable to recognition of income taxes in the U.K., permanent tax adjustment items, a change in valuation allowance and state income taxes. We continue to maintain a valuation allowance against our deferred tax assets of $123.4 million. The total deferred tax assets primarily consist of net operating loss carryforwards and basis difference in fixed assets. We may recognize U.S. deferred tax assets in future periods when we estimate them to be realizable. Based on an analysis of our historic and projected future U.S. pre-tax income, we do not have sufficient positive evi- dence to expect a release of our valuation allowance against our U.S. deferred tax assets currently or within the next 12 months. Accordingly, we continue to main- tain the full valuation allowance in the U.S. and all for- eign jurisdictions, other than the U.K. YEARS ENDED DECEMBER 31, 2010 AND 2009 Data Center Services Revenues for data center services decreased $2.5 mil- lion, or 2%, to $128.2 million during the year ended December 31, 2010, compared to $130.7 million during the same period in 2009. The decrease in revenue dur- ing 2010 was primarily due to our proactive churn pro- gram in the amount of $10.5 million, which was partially offset by underlying revenue growth of $8.0 million. Direct costs of data center services, exclusive of depre- ciation and amortization, decreased $12.2 million, or 13%, to $82.8 million during the year ended December 31, 2010, compared to $95.0 million during the same period in 2009. The decrease was also the result of our efforts in 2010 to proactively churn certain less prof- itable customer contracts in partner sites, partially offset by an increase in facilities costs resulting from our expansion of company-controlled data centers. Direct costs of data center services as a percentage of corresponding revenues improved to 65% during the year ended December 31, 2010, compared to 73% dur- ing during the same period in 2009. IP Services Revenues for IP services decreased $9.6 million, or 8%, to $116.0 million duirng the year ended December 31, 2010, compared to $125.6 million during the same period in 2009. The decrease was driven by a decline in IP pricing for new and renewing customers and the loss of legacy contracts at higher effective prices, partially offset by an increase in overall traffic. IP traffic increased approximately 32% during the year ended December 31, 2010, compared to the same period in 2009, calcu- lated based on an average over the number of months in the respective periods. 31 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations IP services revenues included FCP product sales of $1.4 million and $0.9 million and FCP-related services and subscription revenue of $1.1 million and $0.9 million during the years ended December 31, 2010 and 2009, respectively. Direct costs of IP services, exclusive of depreciation and amortization, decreased $3.4 million, or 7%, to $44.7 million during the year ended December 31, 2010, compared to $48.1 million during the same period in 2009. This decrease was due to lower connectivity costs, which vary based upon customer traffic volume and other demand-based pricing variables. In addition, costs for IP services are subject to ongoing negotiations for pricing and minimum commitments. As our IP traffic continues to grow, we expect to obtain lower bandwidth rates and more opportunities to proactively manage network costs, such as utilization and traffic optimiza- tion among ISPs. Other Operating Costs and Expenses Other than direct costs of network, sales and services, compensation has the most pervasive impact on oper- ating costs and expenses. We discuss compensation on an aggregate basis below followed by discussion of functional costs and expenses. Compensation. Total compensation and benefits, including stock-based compensation, were $56.2 mil- lion and $59.3 million during the years ended December 31, 2010 and 2009, respectively. Cash-based compensation and benefits decreased $2.1 million to $51.6 million during the year ended December 31, 2010 from $53.7 million during the same period in 2009. The decrease was primarily due to (i) a $0.7 million decrease in cash-based compensation related to reduced employee headcount, (ii) a $1.3 mil- lion decrease due to capitalized payroll costs related to software development in 2010, (iii) a $0.8 million decrease in severance incurred in 2009 and $0.9 million related to the transition of our former president and chief executive officer incurred in 2009 and (iv) a bene- fit of $0.4 million related to the reversal of a bonus accrual for the year ended December 31, 2009, offset by (w) a $0.4 million increase in the 2010 bonus accrual, (x) a $1.1 million in merit pay increases, (y) a $0.3 million increase in insurance costs and (z) a $1.7 million increase in commissions related to incentives for cus- tomer retention. Additionally, we did not record a HQC for the year ended December 31, 2009 compared to a $1.6 million credit recorded for the year ended December 31, 2010, which included credits for three years. Stock-based compensation decreased $1.0 million to $4.6 million during the year ended December 2010 from $5.6 million during the same period in 2009. The decrease was primarily due to a reduction of stock- based compensation expense of $0.8 million related to the transition of our former president and chief execu- tive officer incurred during the year ended December 31, 2009. The following table summarizes the amount of stock-based compensation, net of estimated forfei- tures, included in the accompanying consolidated statements of operations during the years ended December 31, 2010 and 2009 (in thousands): Direct costs of customer support Sales and marketing General and administrative 2010 2009 $ 755 944 2,932 $4,631 $ 974 1,395 3,244 $5,613 Total unrecognized compensation costs related to unvested stock-based compensation as of December 31, 2010 was $8.5 million with a weighted-average remaining recognition period of 2.7 years. Direct Costs of Customer Support. Direct costs of customer support increased 10% to $19.9 million during the year ended December 31, 2010 from $18.0 million during the same period in 2009. The increase was prima- rily due to a $2.1 million increase in cash-based com- pensation and employee benefits related to increased headcount given our expansion of company-controlled data centers and the resulting expansion of our cus- tomer support function, of which $1.1 million resulted from a transfer of employees from the sales and market- ing support function to the customer support function as described below in “—Sales and Marketing,” partially offset by $0.3 million related to executive severance incurred in the year ended December 31, 2009 and the 2010 HQC benefit of $0.5 million. Direct Costs of Amortization of Acquired Technologies. Direct costs of amortization of acquired technologies were $3.8 million and $8.3 million during the years ended December 31, 2010 and 2009, respec- tively. The decrease was due to impairment charges that occurred during the year ended December 31, 2009. In conjunction with consolidating our business segments in 2009, we performed an analysis of the potential impair- ment and reassessed the remaining asset lives of other identifiable intangible assets. The analysis and reassess- ment of other identifiable intangible assets resulted in an impairment charge of $4.1 million in acquired CDN advertising technology during the year ended December 31, 2009 due to a strategic change in market focus. Sales and Marketing. Sales and marketing costs dur- ing the year ended December 31, 2010 increased 4% to $29.2 million from $28.1 million during the sameperiod in 2009. The increase was primarily due to (i) a $1.9 mil- lion increase in commissions paid to employees related to incentives for customer retention and commissions paid to agents, (ii) a $0.7 million increase in marketing and (iii) a $0.3 million increase in professional services related to recruiting, partially offset by (x) a $0.4 million decrease in non-essential sales facilities cost, (y) a $0.4 million decrease in stock-based compensation and (z) a $1.3 million decrease in cash-based compensation as the result of reduced employee headcount in this func- tion, of which $1.1 million resulted from a transfer of employees from the sales and marketing support func- tion to the customer support function, whereby these 32 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations positions were redefined and the reporting structure aligned under the customer support function. General and Administrative. General and administra- tive costs during the year ended December 31, 2010 decreased 26% to $33.0 million from $44.6 million dur- ing the same period in 2009. The decrease was prima- rily due to (i) a $0.6 million decrease in severance incurred in 2009, (ii) a benefit of $1.7 million related to cash-based and stock-based compensation for the transition of our former president and chief executive officer incurred in 2009, (iii) a $1.3 million decrease due to capitalized payroll costs related to software develop- ment in 2010, (iv) a $0.9 million HQC that we recorded in 2010, (v) a $1.5 million decrease in the provision for doubtful accounts, (vi) a $0.5 million decrease in taxes and licenses and (vii) a $4.7 million decrease in profes- sional services. Professional services costs were higher in the year ended December 31, 2009 due primarily to the use of consultants for finance and temporary infor- mation technology, personnel recruiting services and higher accounting and audit fees. Depreciation and Amortization. Depreciation and amortization, including other intangible assets but excluding acquired technologies, increased 7% to $30.2 million during the year ended December 31, 2010, compared to $28.3 million during the same period in 2009. The increase was primarily due to the effects of our expansion of company-controlled data centers and P-NAP infrastructure, partially offset by a decrease in amortization expense of $2.5 million related to certain other intangibles becoming fully amortized during 2010. Capital expenditures were $62.2 million during the year ended December 31, 2010 compared to $17.3 million during the same period in 2009. Restructuring and Impairments. Total restructuring charges during the year ended December 31, 2010 were $1.4 million, which primarily related to subsequent plan adjustments we made in sublease income assumptions for certain properties included in our previously-dis- closed restructuring plans. Due to economic conditions, these adjustments extended the period during which we did not anticipate receiving sublease income from those properties given our expectation that it would take longer to find sublease tenants and the increased avail- ability of space in each of these markets where we had unused space. Total restructuring charges during the year ended December 31, 2009 were $3.2 million, including $2.1 million for adjustments in sublease income assumptions for certain properties included in our previously-dis- closed 2007 and 2001 restructuring plans, $0.9 million for a workforce reduction in March 2009 and $0.2 mil- lion for cessation of use of four smaller office and part- ner data center sites. We did not record any impairments during the year ended December 31, 2010. The goodwill impairments during the year ended December 31, 2009 related to our IP services segment and included $48.0 million for goodwill related to our former CDN services segment and $3.5 million to adjust goodwill of our FCP products Similarly, the $4.1 million of impairments of acquired technology, included in direct costs of amortization, were related to advertising technology of our former CDN services segment. The CDN services goodwill and technology arose from our acquisition of VitalStream in February 2007. Interest Expense. Interest expense increased to $2.2 million during the year ended December 31, 2010, com- pared to $0.7 million during the same period in 2009. The increase in interest expense was primarily due to the $16.7 million in new capital lease obligations related to our expansion of company-controlled data center in Santa Clara and expansion of our data center in Seattle during 2010. Provision for Income Taxes. The provision for income taxes was $1.0 million during the year ended December 31, 2010, compared to $0.4 million during the same period in 2009. Our effective income tax rate, as a per- centage of pre-tax income, for the years ended December 31, 2010 and 2009 was 31% and 1%, respectively. The fluctuation in the effective income tax rate was attributable to recognition of income taxes in the U.K., permanent tax adjustment items, a change in valuation allowance and state income taxes. LIQUIDITY AND CAPITAL RESOURCES Liquidity We monitor and review our performance and operations in light of global economic conditions. The current eco- nomic environment may impact the ability of our cus- tomers to meet their obligations to us, which could result in delayed collection of accounts receivable and an increase in our provision for doubtful accounts. We expect to meet our cash requirements for the next 12 months through a combination of net cash provided by operating activities and existing cash and cash equivalents. We may also utilize additional borrowings under our credit facility described below in “—Capital Resources—Credit Agreement,” particularly for capital expenditures if we consider it economically favorable to do so. Our capital requirements depend on a number of factors, including the continued market acceptance of our services and products and the ability to expand and retain our customer base. If our cash requirements vary materially from those currently expected or if we fail to generate sufficient cash flows from selling our services and products, we may require greater or additional financing sooner than anticipated. We can offer no assurance that we will be able to obtain additional financing on commercially favorable terms, or at all, and provisions in our new credit facility limit our ability to incur additional indebtedness. We believe we have suf- ficient cash to operate our business for the next 12 months. Our anticipated uses of cash include capital expenditures, working capital needs and required pay- ments on our credit agreement and other commitments. We have experienced significant impairments and oper- ational restructurings in recent years, which included substantial changes in our senior management team, streamlining our cost structure, consolidating network access points and terminating certain non-strategic real estate leases and license arrangements. We have a 33 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations history of quarterly and annual period net losses. During the year ended December 31, 2011, we had a net loss of $1.7 million. As of December 31, 2011, our accumu- lated deficit was $1.0 billion. We do not expect to incur impairment charges on a regular basis, but we cannot guarantee that we will not incur other similar charges in the future or that we will be profitable in the future. Also, we continue to see signs of cautious behavior from our customers given economic conditions. We continue to analyze our business to control our costs, principally through making process enhancements and renegotiat- ing network contracts for more favorable pricing and terms. We may not be able to sustain or increase prof- itability on a quarterly basis, and our failure to do so may adversely affect our business, including our ability to raise additional funds. Capital Resources Credit Agreement. In December 2011, we amended our credit agreement (the “Amendment”). The Amendment increased the revolving credit facility of the credit agreement by $20.0 million, for a total revolving credit facility of $60.0 million. The Amendment also increased the term loan facility by $20.0 million, for a total term loan facility of $59.0 million. The Amendment modifies certain interest rates and def- initions, adds a senior leverage ratio covenant and real- locates certain lender commitments. In addition, the Amendment approved our acquisition of Voxel which we completed concurrently with the effective date and fund- ing of the Amendment. Following the Amendment and the Voxel acquisition, we had fully drawn the term loan. As of December 31, 2011, the $60.0 million revolving credit facility had an outstanding principal amount of $0.1 million. In addition, we issued $11.1 million letters of credit, resulting in $48.8 million in borrowing capacity. The term loan had an outstanding principal amount of $58.8 million, which is to be repaid in $750,000 quarterly installments on the last day of each fiscal quarter com- mencing December 31, 2011, with the remaining unpaid balance due on November 2, 2014. As of December 31, 2011, the interest rates on the revolving credit facility and term loan were 5.0% and 3.8%, respectively. The credit agreement, as amended, includes customary representations, warranties, negative and affirmative covenants, including certain financial covenants relating to minimum liquidity, fixed charge coverage ratio and sen- ior leverage ratio, and customary events of default that could result in acceleration of the credit agreement. As of December 31, 2011, we were in compliance with these covenants. We summarize the credit agreement in note 11 to the accompanying consolidated financial statements. Capital Leases. Our future minimum lease payments on remaining capital lease obligations at December 31, 2011 were $41.1 million. We summarize our existing capital lease obligations in note 12 to the accompany- ing consolidated financial statements. In addition, during 2011, we entered into a capital lease for new corporate office space in Atlanta, Georgia due to our Atlanta data center expansion into our existing corporate office space. We will take possession of the space in 2012 when the space is available according to terms of the lease. We will record related property and equipment and corresponding capital lease obligations of $7.4 million when we take possession. Commitments and Other Obligations. We have commitments and other obligations that are contractual in nature and will represent a use of cash in the future unless the agreements are modified. Service and purchase commit- ments primarily relate to IP, telecommunications and data center services. Our ability to improve cash provided by operations in the future would be negatively impacted if we do not grow our business at a rate that would allow us to offset the purchase and service commitments with corresponding revenue growth. The following table summarizes our commitments and other obligations as of December 31, 2011 (in thousands): Revolving credit facility(1) Term loan(2) Capital lease obligations Accrued contingent consideration(3) Operating lease commitments Service and purchase commitments Total $ 101 64,744 63,407 5,000 158,066 18,941 $310,259 Payments Due by Period Less than 1year $ 101 5,226 5,845 — 28,316 9,252 $ 48,740 1-3 Years $ — 59,518 13,556 5,000 53,604 5,437 $137,115 3-5 Years $ — — 13,067 — 36,241 3,624 $ 52,932 More than 5years $ — — 30,939 — 39,905 628 $ 71,472 (1) The interest rate on the revolving credit facility will be either (i) the Base Rate (as defined in the agreement) plus 1.75 percentage points or (ii) the LIBOR Rate plus 3.50 percentage points, as we elect from time to time. As of December 31, 2011, the interest rate was 5.0% and the projected interest included in the debt payments above incorporates this rate. (2) The interest rate on the term loan will be either (i) the Base Rate plus 3.50 percentage points or (ii) the LIBOR Rate plus 3.50 percentage points, as we elect from time to time. As of December 31, 2011, the interest rate was 3.8% and the projected interest included in the debt payments above incorporates this rate. (3) Amount to be paid upon receipt of certain Voxel technology deliverables. The liability is shown at present value of $4.6 million on the accompanying consolidated balance sheets. Payment date is expected to be on or before December 30, 2013. We summarize the Voxel acquisition in note 3 in the accompanying consolidated financials statements. 34 Internap 2011 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Cash Flows Operating Activities Year Ended December 31, 2011. Net cash provided by operating activities during the year ended December 31, 2011 was $28.6 million. Our net loss, after adjustments for non-cash items, generated cash from operations of $38.9 million, while changes in operating assets and lia- bilities used cash from operations of $10.3 million. We anticipate continuing to generate cash flows from our results of operations, adjusted for non-cash items, and managing changes in operating assets and liabilities toward a net $0 change over time. We also expect to use cash flows from operating activities to fund a por- tion of our capital expenditures and other requirements and to meet our other commitments and obligations, including outstanding debt, as they become due. The primary non-cash adjustment for the year ended December 31, 2011 was $40.4 million for depreciation and amortization, including direct costs of amortization of acquired technologies, which included the effects of the expansion of our company-controlled data centers and P-NAP facilities. Non-cash adjustments also included $4.0 million for stock-based compensation expense. The changes in operating assets and liabilities included a $1.2 million increase in accounts receivable, a $2.3 million increase in prepaid expenses, deposits and other assets and a $5.2 million decrease in accounts payable. Days sales outstanding at December 31, 2011 were 27 days, up from 26 days at December 31, 2010. Days sales outstanding are measured as of a point in time and may fluctuate based on a number of factors, including, among other things, changes in rev- enues, cash collections, allowance for doubtful accounts and the amount of revenues billed in advance. Year Ended December 31, 2010. Net cash provided by operating activities during the year ended December 31, 2010 was $39.6 million. Our net loss, after adjustments for non-cash items, generated cash from operations of $37.3 million, while changes in operating assets and lia- bilities generated cash from operations of $2.3 million. The primary non-cash adjustment for the year ended December 31, 2010 was $34.0 million for depreciation and amortization, including direct costs of amortization of acquired technologies, which included the effects of the expansion of our company-controlled data centers and P-NAP facilities. Non-cash adjustments also included $4.6 million for stock-based compensation expense. The changes in operating assets and liabilities included a $8.1 million increase in accounts payable pri- marily due to expenses incurred as a result of the upgrade and expansion of our company-controlled data centers, which was offset by a $2.1 million decrease in accrued and other liabilities and deferred revenues and a $2.6 million increase in inventory, prepaid expenses, deposits and other assets. Days sales outstanding at December 31, 2010 were 26 days, down from 27 days at December 31, 2009. Year Ended December 31, 2009. Net cash provided by operating activities during the year ended December 31, 2009 was $37.5 million. Our net loss, after adjustments for non-cash items, generated cash from operations of $28.8 million, while changes in operating assets and lia- bilities generated cash from operations of $8.7 million. The primary non-cash adjustment during the year ended December 31, 2009 was $55.6 million for impair- ment of goodwill and other intangible assets further dis- cussed above in the section “—Critical Accounting Policies and Estimates—Goodwill and Other Intangible Assets” and “—Results of Operations—Other Operating Costs and Expenses—Impairments and Restructuring— Impairments.” Non-cash adjustments also included $32.5 million for depreciation and amortization, which included the effects of the expansion of our network and data center facilities, and $5.6 million for stock-based compensation, which we discuss above in “—Results of Operations—Other Operating Costs and Expenses— Compensation.” Changes in operating assets and liabil- ities had a net favorable impact on cash provided by operations, particularly from accounts receivable. Net accounts receivable decreased $7.2 million, primarily as a result of our focus on credit and collections and a con- tinued focus on mitigating default risk in our customer base. Quarterly days sales outstanding at December 31, 2009 decreased to 27 days from 40 days at December 31, 2008. Inventory, prepaid expenses, deposits and other assets decreased $2.2 million from December 31, 2008 to December 31, 2009, primarily from amortization of annual prepaid insurance premiums and lower pre- paid colocation expenses at our partner sites as we concentrated on selling into company-controlled facili- ties. Accrued liabilities increased $1.4 million, mainly due to the accrual of $2.9 million representing a portion of targeted payments for annual performance bonuses and associated payroll taxes during the year ended December 31, 2009. We did not accrue any amounts for annual performance bonuses during the year ended December 31, 2008 given that we did not meet estab- lished performance goals. The increase in the annual performance bonus accrual and associated payroll taxes was partially offset by lower professional fees and commissions. Accounts payable decreased $2.4 million from December 31, 2008 to December 31, 2009, repre- senting a use of cash. Investing Activities Year Ended December 31, 2011. Net cash used in investing activites during the year ended December 31, 2011 was $96.3 million, due to capital expenditures of $68.6 million and the Voxel acquisition, net of cash received, of $27.7 million. Capital expenditures related to the continued expansion and upgrade of our com- pany-controlled data centers and network infrastructure. Year Ended December 31, 2010. Net cash used in investing activities during the year ended December 31, 2010 was $55.2 million, due to capital expenditures of Part II Item 7A. Quantitative and Qualitative Disclosures about Market Risk 35 Internap 2011 Form 10-K $62.2 million, offset by maturities of investments in mar- ketable securities of $7.0 million. Capital expenditures related to the continued expansion and upgrade of our company-controlled data centers and network infra- structure. Year Ended December 31, 2009. Net cash used in investing activities during the year ended December 31, 2009 was $9.9 million, primarily due to capital expendi- tures of $17.3 million, partially offset by proceeds from the maturities of investments in marketable securities of $7.4 million. Our capital expenditures related to the con- tinued expansion and upgrade of our data center facili- ties and network infrastructure. Financing Activities Year Ended December 31, 2011. Net cash provided by financing activities during the year ended December 31, 2011 was $37.9 million, primarily due to proceeds received on the credit agreement. We had a balance of $58.9 million outstanding under our credit agreement at December 31, 2011. Year Ended December 31, 2010. Net cash provided by financing activities during the year ended December 31, 2010 was $1.2 million, primarily due to cash received upon the exercise of stock options. We also repaid $78.8 million and re-borrowed $78.0 million on our credit facilities. As a result of these activities, we had a balance of $19.8 million on our term loan at December 31, 2010. Year Ended December 31, 2009. Net cash used in financing activities during the year ended December 31, 2009 was $0.6 million, primarily due to payments on capital leases of $0.3 million and $0.2 million for the reacquisition of shares of treasury stock as payment of taxes due from employees for stock-based compensa- tion, net of proceeds from employee ESPP purchases and option exercises. We also repaid and re-borrowed a cumulative $78.5 million under our credit facility to opti- mize liquidity and net interest income and expense; however, at no one time during the year did we borrow more than $20.0 million. As a result of these activities, we had balances of $20.0 million on our revolving credit facility and $3.2 million in capital lease obligations as of December 31, 2009. Off-Balance Sheet Arrangements As of December 31, 2011, 2010 and 2009, we did not have any relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or special purpose entities, which would have been established for the purpose of facilitat- ing off-balance sheet arrangements or other contractu- ally narrow or limited purposes. Other than our operating leases, we do not engage in off-balance sheet financial arrangements. Item 7A. QUANTITATIVE AND QUALITA- TIVE DISCLOSURES ABOUT MARKET RISK OTHER INVESTMENTS We have invested $4.1 million in Internap Japan Co., Ltd., our joint venture with NTT-ME Corporation and NTT Holdings. We account for this investment using the equity method and to date we have recognized $2.2 mil- lion in equity-method losses, representing our propor- tionate share of the aggregate joint venture losses and income. The joint venture investment is subject to for- eign currency exchange rate risk. INTEREST RATE RISK Our objective in managing interest rate risk is to main- tain favorable long-term fixed rate or a balance of fixed and variable rate debt that will lower our overall borrow- ing costs within reasonable risk parameters. Currently, our strategy for managing interest rate risk does not include the use of derivative securities. As of December 31, 2011, our long-term debt consisted of $58.8 million borrowed under our term loan and $0.1 million bor- rowed under our revolving credit facility. Interest on the term loan was 3.8% based on either (i) the Base Rate (as defined in the agreement) plus 3.50 percentage points, or (ii) the LIBOR Rate plus 3.50 percentage points, as we elect from time to time. Interest on the revolving credit facility was 5.0% based on either (x) the Base Rate plus 1.75 percentage points or (y) the LIBOR Rate plus 3.50 percentage points, as we elect from time to time . We estimate that a change in the interest rate of 100 basis points would change our interest expense and payments by $0.6 million per year, assuming we do not increase our amount outstanding. FOREIGN CURRENCY RISK Substantially all of our revenue is currently in U.S. dol- lars and from customers in the U.S. We do not believe, therefore, that we currently have any significant direct foreign currency exchange rate risk. 36 Internap 2011 Form 10-K Part II Item 8. Financial statements and supplementary data Item 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA Our accompanying consolidated financial statements, financial statement schedule and the report of our inde- pendent registered public accounting firm appear in Part IV of this Form 10-K. Our report on internal controls over financial reporting appears in Item 9A of this Form 10-K. Item 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. Item 9A. CONTROLS AND PROCEDURES and 15d-15(e) under the Securities Exchange Act of 1934, as amended, (the “Exchange Act”)) are effective to ensure that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in Securities and Exchange Commission rules and forms and is accumu- lated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure. REPORT OF MANAGEMENT ON INTERNAL CONTROL OVER FINANCIAL REPORTING Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Exchange Act Rule 13a-15(f). Under the supervision and with the participa- tion of our management, including our chief executive officer and chief financial officer, we conducted an eval- uation of the effectiveness of our internal control over financial reporting based on the framework in Internal issued by the Control - Integrated Framework Committee of Sponsoring Organizations of the Treadway Commission, or COSO. Based on our evaluation under the framework in Internal Control — Integrated Framework issued by COSO, our management concluded that our internal control over financial reporting was effective as of December 31, 2011. The effectiveness of our internal control over financial reporting as of December 31, 2011 has been audited by PricewaterhouseCoopers LLP, an independ- ent registered public accounting firm, as stated in their report which is included herein. CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING There was no change in our internal control over finan- cial reporting that occurred during the quarter ended December 31, 2011 that has materially affected, or that is reasonably likely to materially affect, our internal con- trol over financial reporting. EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES Based on our management’s evaluation (with the partic- ipation of our Chief Executive Officer and Chief Financial Officer), as of the end of the period covered by this report, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures (as defined in Rules 13a-15(e) Item 9B. OTHER INFORMATION None. Part III Item 10. Directors, Executive Officers and Corporate Governance 37 Internap 2011 Form 10-K Part III Item 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE Item 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS We will include information regarding our directors and executive officers in our definitive proxy statement for our annual meeting of stockholders to be held in 2012, which we will file within 120 days after the end of the fis- cal year covered by this Annual Report on Form 10-K. This information is incorporated herein by reference. CODE OF CONDUCT The information under the caption “Security Ownership of Certain Beneficial Owners and Management” con- tained in our definitive proxy statement for our annual meeting of stockholders to be held in 2012, which we will file within 120 days after the end of the fiscal year covered by this Annual Report on Form 10-K, is incor- porated herein by reference. is We have adopted a code of conduct that applies to our officers and all of our employees. A copy of the code of conduct at www.internap.com. We will furnish copies without charge upon request at the following address: Internap Network Services Corporation, Attn: SVP, Legal Services, 250 Williams Street, Atlanta, Georgia 30303. our website available on If we make any amendments to the code of conduct other than technical, administrative or other non-sub- stantive amendments, or grant any waivers, including implicit waivers, from the addendum to this code, we will disclose the nature of the amendment or waiver, its effective date and to whom it applies on our website or in a current report on Form 8-K filed with the Securities and Exchange Commission. Item 11. EXECUTIVE COMPENSATION We will include information regarding executive com- pensation in our definitive proxy statement for our annual meeting of stockholders to be held in 2012, which we will file within 120 days after the end of the fis- cal year covered by this Annual Report on Form 10-K. This information is incorporated herein by reference. Item 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE the caption information under The “Certain Relationships and Related Transactions” contained in our definitive proxy statement for our annual meeting of stockholders to be held in 2012, which we will file within 120 days after the end of the fiscal year covered by this Annual Report on Form 10-K, is incorporated herein by reference. Item 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES The information under the caption “Ratification of Appointment of Independent Registered Public Accounting Firm” in our definitive proxy statement for our annual meeting of stockholders to be held in 2012, which we will file within 120 days after the end of the fis- cal year covered by this Annual Report on Form 10-K, is incorporated in this Form 10-K by reference. 38 Internap 2011 Form 10-K Part IV Item 15. Exhibits and Financial Statement Schedules Part IV Item 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES Item 15(a)(1). Financial Statements. The following consolidated financial statements are filed herewith: Report of Independent Registered Public Accounting Firm Consolidated Statements of Operations Consolidated Balance Sheets Consolidated Statements of Stockholders’ Equity and Comprehensive Income (Loss) Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements Item 15(a)(2). Page F-2 F-3 F-4 F-5 F-6 F-7 Exhibit Number 3.1 3.2 3.3 3.4 10.1 Financial Statement Schedules. The following finan- cial statement schedule is filed herewith: 10.2 Schedule II - Valuation and Qualifying Accounts for the Three Years Ended December 31, 2011 Item 15(a)(3). Page S-1 10.3 Exhibits. The following exhibits are filed as part of this report: 10.4 10.5 10.6 Description Certificate of Elimination of the Series B Preferred Stock (incorporated herein by refer- ence to Exhibit 3.1 to the Company’s Annual Report on Form 10-K, filed March 2, 2010). Restated Certificate of Incorporation of the Company (incorporated herein by reference to Exhibit 3.2 to the Company’s Annual Report on Form 10-K, filed March 2, 2010). Certificate of Amendment of Restated Certificate of Incorporation of the Company (incorporated herein by reference to Exhibit 3.1 to the Company’s Current Report on Form 8-K, filed June 21, 2010). Amended and Restated Bylaws of the Company (incorporated herein by reference to Exhibit 3.1 to the Company’s Current Report on Form 8-K, filed March 29, 2011). Corporation Amended and Restated Internap Network Services Stock Option/Stock Issuance Plan (incorporated herein by reference to Exhibit 10.1 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ 1998 Internap Network Services Corporation 1999 Non-Employee Directors’ Stock Option Plan (incorporated herein by reference to Exhibit 10.2 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ First Amendment to the Internap Network Services Corporation 1999 Non-Employee Directors’ Stock Option Plan (incorporated herein by reference to Exhibit 10.3 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ Amended and Restated Internap Network Services Corporation 1999 Stock Incentive Plan for Non-Officers (incorporated herein by reference to Exhibit 10.5 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ Amended Internap Network Services Corporation 1999 Equity Incentive Plan (incor- porated herein by reference to Exhibit 10.7 to the Company’s Registration Statement on Form S-1, File No. 333-95503 dated January 27, 2000).+ Form of 1999 Equity Incentive Plan Stock Option Agreement (incorporated herein by ref- erence to Exhibit 10.8 to the Company’s Registration Statement on Form S-1, File No. 333-84035 dated July 29, 1999).+ Part IV Item 15. Exhibits and Financial Statement Schedules 39 Internap 2011 Form 10-K Exhibit Number 10.7 10.8 10.9 10.10 10.11 10.12 10.13 10.15 10.16 Description Internap Network Services Corporation 2000 Non-Officer Equity Incentive Plan (incorpo- rated herein by reference to Exhibit 99.1 to the Company’s Registration Statement on Form S-8, File No. 333-37400 dated May 19, 2000).+ Exhibit Number 10.17 Internap Network Services Corporation 2002 Stock Compensation Plan (incorporated herein by reference to Exhibit 10.9 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ 10.18 Corporation Form of Nonstatutory Stock Option Agreement under the Internap Network Stock Services Compensation Plan (incorporated herein by reference to Exhibit 10.10 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ 2002 Amended and Restated 2005 Incentive Stock Plan, dated June 16, 2011 (incorporated herein by reference to Appendix A to the Company’s Definitive Proxy Statement, filed April 29, 2011).+ Amended and Restated 2004 Internap Network Services Corporation Employee Stock Purchase Plan, dated January 11, 2006 (incorporated herein by reference to Exhibit 10.2 to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2006, filed May 10, 2006).+ Form of Stock Grant Certificate under the Amended and Restated Internap Network Services Corporation 2005 Incentive Stock Plan (incorporated herein by reference to Exhibit 10.14 to the Company’s Annual Report on Form 10-K, filed March 2, 2010).+ Form of Stock Option Certificate under the Amended and Restated Internap Network Services Corporation 2005 Incentive Stock Plan (incorporated herein by reference to Exhibit 10.15 to the Company’s Annual Report on Form 10-K, filed March 2, 2010).+ 10.19 10.20 10.21 10.22 Employment Security Plan dated November 14, 2007 (incorporated herein by reference to Exhibit 99.2 to the Company’s Current Report on Form 8-K, filed on November 19, 2007).+ 10.23 Form of Indemnity Agreement for directors and officers of the Company (incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed May 29, 2009).+ 10.24 Description Credit Agreement, dated as of November 2, 2010, by and among the Company, Wells Fargo Capital Finance, LLC, as Agent for the lenders and the other lenders identified on the signature pages thereto (incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed November 4, 2010)† Security Agreement, dated as of November 2, 2010, among the Company, and certain of its subsidiaries party thereto from time to time, as Grantors, and Wells Fargo Capital Finance, LLC, as Agent (incorporated herein by refer- ence to Exhibit 10.2 to the Company’s Current Report on Form 8-K, filed November 4, 2010).† General Continuing Guaranty, dated as of November 2, 2010, executed by CO Space, Inc.; CO Space Services, LLC; CO Space Services Texas, LP; CO Space Properties, LLC and CO Space Properties Texas, LP in favor of Wells Fargo Capital Finance, LLC, as Agent (incorporated herein by reference to Exhibit 10.3 to the Company’s Current Report on Form 8-K, filed November 4, 2010).† Joinder, Consent and First Amendment to Credit Agreement by and among the Company, Wells Fargo Capital Finance, LLC, Royal Bank of Canada, Fifth Third Bank, Sun Trust Bank and Silicon Valley Bank (incorpo- rated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed January 3, 2012).† Lease Agreement by and between Cousins Properties Incorporated and CO Space Services, LLC, originally dated January 10, 2000 and as amended through February 26, 2007 (incorporated herein by reference to Exhibit 10.20 to the Company’s Annual Report on Form 10-K, filed February 24, 2011.†§ to the Employment Joinder Agreement Security Plan executed by Richard Dobb (incorporated herein by reference to Exhibit 99.3 to the Company’s Current Report on Form 8-K, filed November 19, 2007).+ to Joinder Agreement the Employment Security Plan executed by George E. Kilguss (incorporated herein by reference to Exhibit 99.1 to the Company’s Current Report on Form 8-K, filed March 28, 2008).+ to Joinder Agreement the Employment Security Plan executed by Steven A. Orchard (incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed May 6, 2010). + 40 Internap 2011 Form 10-K Part IV Item 15. Exhibits and Financial Statement Schedules Description Exhibit Number Description Exhibit Number 10.25 10.26 10.27 10.28 10.29 to the Employment Joinder Agreement Security Plan executed by Randal R. Thompson (incorporated herein by reference to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q, filed May 7, 2009).+ Offer Letter between the Company and Eric Cooney, dated January 16, 2009 (incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed February 2, 2009).+ to Joinder Agreement the Employment Security Plan executed by Eric Cooney (incor- porated herein by reference to Exhibit 10.2 to the Company’s Current Report on Form 8-K, filed February 2, 2009.+ General Release, Separation and Settlement Agreement between the Company and Richard Dobb, effective February 14, 2011 (incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed February 17, 2011).+ General Release, Separation and Settlement Agreement between the Company and Randal R. Thompson, effective November 11, 2011 (incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed November 15, 2011).+ 10.30 2011 Short Term Incentive Plan (incorporated herein by reference to Exhibit 10.29 to the Company’s Annual Report on Form 10-K, filed February 24, 2011).+ 10.31* 2012 Short Term Incentive Plan.+ 10.32* Employment Security Agreement executed by Richard Shank.+ 21.1* List of Subsidiaries. 23.1* 31.1* 31.2* 32.1* 32.2* Consent of PricewaterhouseCoopers LLP, Independent Registered Public Accounting Firm. Rule 13a-14(a)/15d-14(a) Certification, exe- cuted by J. Eric Cooney, President, Chief Executive Officer and Director the Company. Rule 13a-14(a)/15d-14(a) Certification, exe- cuted by George E. Kilguss, III, Vice President and Chief Financial Officer of the Company. Section 1350 Certification, executed by J. Eric Cooney, President, Chief Executive Officer and Director the Company. Section 1350 Certification, executed by George E. Kilguss, III, Vice President and Chief Financial Officer of the Company. * Documents filed herewith. + Management contract and compensatory plan and arrangement. † Schedules and exhibits have been omitted pursuant to Item 601(b)(2) of Regulation S-K. The Company hereby undertakes to furnish supplementally copies of any of the omitted schedules and exhibits upon request by the Securities and Exchange Commission. § Confidential treatment has been requested for this exhibit. The copy filed as an exhibit omits the information subject to the request for confidential treatment. 41 Internap 2011 Form 10-K SIGNATURES Date: February 23, 2012 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, as amended, the Company has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. INTERNAP NETWORK SERVICES CORPORATION By: /s/ George E. Kilguss, III George E. Kilguss, III Senior Vice President and Chief Financial Officer (Principal Accounting Officer) Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, this report has been signed below by the following persons on behalf of the Company and in the capacities and on the dates indicated: Signature Title Date /s/ J. Eric Cooney J. Eric Cooney /s/ George E. Kilguss, III George E. Kilguss, III /s/ Daniel C. Stanzione Daniel C. Stanzione /s/ Charles B. Coe Charles B. Coe /s/ Patricia L. Higgins Patricia L. Higgins /s/ Kevin L. Ober Kevin L. Ober /s/ Gary M. Pfeiffer Gary M. Pfeiffer /s/ Michael A. Ruffolo Michael A. Ruffolo /s/ Debora J. Wilson Debora J. Wilson President, Chief Executive Officer and Director (Principal Executive Officer) February 23, 2012 Senior Vice President and Chief Financial Officer (Principal Accounting Officer) February 23, 2012 Non-Executive Chairman and Director February 23, 2012 Director Director Director Director Director Director February 23, 2012 February 23, 2012 February 23, 2012 February 23, 2012 February 23, 2012 February 23, 2012 40935_txt_40935_txt 3/15/12 9:54 PM Page 8 This page intentionally left blank. F-1 Internap 2011 Form 10-K Internap Network Services Corporation Index to Consolidated Financial Statements Report of Independent Registered Public Accounting Firm Consolidated Statements of Operations Consolidated Balance Sheets Consolidated Statements of Stockholders’ Equity and Comprehensive Income (Loss) Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements Financial Statement Schedule Page F-2 F-3 F-4 F-5 F-6 F-7 S-1 F-2 Internap 2011 Form 10-K Financial Section Report of Independent Registered Public Accounting Firm Report of Independent Registered Public Accounting Firm To the Board of Directors and Stockholders of Internap Network Services Corporation: In our opinion, the consolidated financial statements listed in the accompanying index present fairly, in all material respects, the financial position of Internap Network Services Corporation at December 31, 2011 and 2010, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2011 in conformity with account- ing principles generally accepted in the United States of America. In addition, in our opinion, the financial state- ment schedule listed in the accompanying index pres- ents fairly, in all material respects, the information set forth therein when read in conjunction with the related consolidated financial statements. Also in our opinion, the Company maintained, in all material respects, effec- tive internal control over financial reporting as of December 31, 2011, based on criteria established in Internal Control - Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company’s man- agement is responsible for these financial statements and financial statement schedule, for maintaining effec- tive internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in Management’s Report on Internal Control over Financial Reporting. Our responsi- bility is to express opinions on these financial state- ments, on the financial statement schedule, and on the Company’s internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstate- ment and whether effective internal control over finan- cial reporting was maintained in all material respects. Our audits of the financial statements included examin- ing, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant esti- mates made by management, and evaluating the over- all financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial report- ing, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circum- stances. We believe that our audits provide a reason- able basis for our opinions. A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external pur- poses in accordance with generally accepted account- ing principles. A company’s internal control over finan- cial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in rea- sonable detail, accurately and fairly reflect the transac- tions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expendi- tures of the company are being made only in accor- dance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial state- ments. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstate- ments. Also, projections of any evaluation of effective- ness to future periods are subject to the risk that con- trols may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ PricewaterhouseCoopers LLP Atlanta, Georgia February 23, 2012 F-3 Internap 2011 Form 10-K Financial Section Consolidated Statements of Operations (In thousands, except per share amounts) 2011 2010 2009 Year Ended December 31, Revenues: Data center services Internet protocol (IP) services Total revenues Operating costs and expenses: Direct costs of network, sales and services, exclusive of depreciation and amortization, shown below: Data center services IP services Direct costs of customer support Direct costs of amortization of acquired technologies Sales and marketing General and administrative Depreciation and amortization Loss on disposals of property and equipment, net Restructuring and impairments Total operating costs and expenses Loss from operations Non-operating expense (income): Interest expense Interest income Other, net Total non-operating expense (income) Loss before income taxes and equity in (earnings) of equity-method investment (Benefit) provision for income taxes Equity in (earnings) of equity-method investment, net of taxes Net loss Basic and diluted net loss per share Weighted average shares outstanding used in computing basic and diluted net loss per share $133,453 111,175 244,628 $128,200 115,964 244,164 78,907 41,403 21,278 3,500 29,715 33,952 36,926 37 2,833 248,551 (3,923) 3,701 — 165 3,866 (7,789) (5,612) (475) $ (1,702) (0.03) $ 82,761 44,662 19,861 3,811 29,232 33,048 30,158 116 1,411 245,060 (896) 2,170 (64) 64 2,170 (3,066) 952 (396) $ (3,622) (0.07) $ $130,711 125,548 256,259 94,961 48,055 18,034 8,349 28,131 44,645 28,282 26 54,698 325,181 (68,922) 720 (150) (109) 461 (69,383) 357 (15) $ (69,725) (1.41) $ 50,422 50,467 49,577 The accompanying notes are an integral part of these consolidated financial statements. F-4 Internap 2011 Form 10-K Financial Section Consolidated Balance Sheets (In thousands, except par value amounts) ASSETS Current assets: Cash and cash equivalents Accounts receivable, net of allowance for doubtful accounts of $1,668 and $1,883, respectively Prepaid expenses and other assets Total current assets Property and equipment, net Investment in joint venture Intangible assets, net Goodwill Deposits and other assets Deferred tax asset, net Total assets LIABILITIES AND STOCKHOLDERS’ EQUITY Current liabilities: Accounts payable Accrued liabilities Deferred revenues Revolving credit facility Capital lease obligations Term loan, less discount of $206 and $116, respectively Restructuring liability Other current liabilities Total current liabilities Deferred revenues Capital lease obligations Term loan, less discount of $367 and $328, respectively Accrued contingent consideration Restructuring liability Deferred rent Other long-term liabilities Total liabilities Commitments and contingencies Stockholders’ equity: Preferred stock, $0.001 par value, 20,000 shares authorized; no shares issued or outstanding Common stock, $0.001 par value; 120,000 shares authorized; 52,528 and 52,017 shares outstanding, respectively Additional paid-in capital Treasury stock, at cost, 231 and 115 shares, respectively Accumulated deficit Accumulated items of other comprehensive loss Total stockholders’ equity Total liabilities and stockholders’ equity The accompanying notes are an integral part of these consolidated financial statements. December 31, 2011 2010 $ 29,772 18,539 13,270 61,581 198,369 2,936 26,886 59,471 5,371 2,096 $ 356,710 $ 59,582 17,588 11,217 88,387 142,289 2,265 14,698 39,464 3,600 2,439 $ 293,142 $ 21,746 9,152 2,475 100 2,154 2,794 2,709 151 41,281 2,323 38,923 55,383 4,626 4,884 16,100 1,020 164,540 $ 25,383 8,975 3,268 — 1,071 884 2,691 135 42,407 2,134 19,139 18,422 — 5,273 16,655 501 104,531 — — 53 1,235,554 (1,266) (1,041,872) (299) 192,170 $ 356,710 52 1,229,684 (520) (1,040,170) (435) 188,611 $ 293,142 Financial Section Consolidated Statements of Stockholders’ Equity and Comprehensive Income (Loss) F-5 Internap 2011 Form 10-K For the Three Years Ended December 31, 2011 (In thousand) Balance, December 31, 2008 Net loss Change in unrealized gains and losses on investments, net of taxes Foreign currency translation adjustment Total comprehensive loss Stock-based compensation plans activity and stock-based compensation Balance, December 31, 2009 Net loss Foreign currency translation adjustment Total comprehensive loss Stock-based compensation plans activity and stock-based compensation Balance, December 31, 2010 Net loss Foreign currency translation adjustment Total comprehensive loss Stock-based compensation plans activity and stock-based compensation Balance, December 31, 2011 Common stock Shares Par Value 50,224 — $ Additional Total Paid-In Treasury Accumulated Comprehensive Stockholders’ Equity Capital 248,195 (69,725) Stock 50 $1,216,267 $ (370) $ (966,823) $ — (929) $ — Income (Loss) (69,725) Deficit — — Accumulated Items of — — 539 50,763 — — 1,254 52,017 — — 511 52,528 — — 1 51 — — 1 52 — — — — — — — — 5,189 1,221,456 — — 243 (127) — — — (1,036,548) (3,622) — 8,228 1,229,684 — — (393) (520) — — — (1,040,170) (1,702) — 25 474 — (430) — (5) — (435) — 136 25 474 (69,226) 5,433 184,402 (3,622) (5) (3,627) 7,836 188,611 (1,702) 136 (1,566) 1 5,870 (746) — $ 53 $1,235,554 $(1,266) $(1,041,872) $ — (299) $ 5,125 192,170 The accompanying notes are an integral part of these consolidated financial statements. F-6 Internap 2011 Form 10-K Financial Section Consolidated Statements of Cash Flows (In thousands) Cash Flows from Operating Activities: Net loss Adjustments to reconcile net loss to net cash provided by operating activities: Year Ended December 31, 2011 2010 2009 $ (1,702) $ (3,622) $ (69,725) Depreciation and amortization Loss on disposal of property and equipment, net Impairment of capitalized software Impairment of goodwill and other intangible assets Stock-based compensation expense Equity in (earnings) from equity-method investment Provision for doubtful accounts Non-cash changes in deferred rent Deferred income taxes Other, net Changes in operating assets and liabilities: Accounts receivable Prepaid expenses, deposits and other assets Accounts payable Accrued liabilities Deferred revenues Accrued restructuring liability Net cash flows provided by operating activities Cash Flows from Investing Activities: Purchases of property and equipment Proceeds from disposal of property and equipment Voxel acquisition, net of cash received Maturities of investments in marketable securities Net cash flows used in investing activities Cash Flows from Financing Activities: Proceeds from credit agreements Principal payments on credit agreements Payments of debt issuance costs Payments on capital lease obligations Proceeds from exercise of stock options Tax withholdings related to net share settlements of restricted stock awards Other, net Net cash flows provided by (used in) financing activities Effect of exchange rates on cash and cash equivalents Net (decrease) increase in cash and cash equivalents Cash and cash equivalents at beginning of period Cash and cash equivalents at end of period Supplemental disclosure of cash flow information: Cash paid for interest Cash paid for income taxes Non-cash acquisition of property and equipment under capital leases Capitalized stock-based compensation The accompanying notes are an integral part of these consolidated financial statements. 40,426 37 526 — 3,983 (475) 1,082 (555) (5,734) 1,307 (1,186) (2,282) (5,209) (247) (970) (371) 28,630 (68,596) 54 (27,723) — (96,265) 39,853 (1,000) (253) (1,190) 1,372 (746) (135) 37,901 (76) (29,810) 59,582 $29,772 $ 3,293 267 19,565 516 33,969 116 — — 4,631 (396) 1,253 237 471 630 (156) (2,577) 8,147 (1,216) (907) (978) 39,602 (62,235) 51 — 7,000 (55,184) 78,036 (78,750) (518) (446) 3,420 (393) (125) 1,224 14 (14,344) 73,926 $ 59,582 $ 2,058 395 16,783 178 32,496 26 — 55,647 5,613 (15) 2,711 2,303 (459) 178 7,238 2,205 (2,405) 1,436 351 (80) 37,520 (17,278) 4 — 7,374 (9,900) 78,500 (78,500) — (276) 147 (352) (117) (598) 34 27,056 46,870 $ 73,926 $ 795 681 — 24 F-7 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 1. DESCRIPTION OF THE COMPANY AND NATURE OF OPERATIONS Internap Network Services Corporation (“Internap,” “we,” “us” or “our”) provides high-performance informa- tion technology (“IT”) infrastructure services that enable our customers to focus on their core business, improve service levels and lower the cost of IT operations. Our colocation, connectivity and managed hosting solutions are differentiated by superior performance, availability and support. We provide services at 38 data centers across North America, Europe and the Asia-Pacific region and through 77 Internet Protocol (“IP”) service points, which include 18 content delivery network (“CDN”) points of presence (“POPs”) and one additional standalone CDN POP. The nature of our business subjects us to certain risks and uncertainties frequently encountered by rapidly evolving markets. These risks are described in “Risk Factors” in this Annual Report on Form 10-K. We have a history of quarterly and annual period net losses, including for each of the three years in the period ended December 31, 2011. At December 31, 2011, our accumulated deficit was $1.0 billion. However, during the years ended December 31, 2011, 2010 and 2009, we generated net cash flows from oper- ating activities of $28.6 million, $39.6 million and $37.5 million, respectively. 2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Accounting Principles We prepare our consolidated financial statements and accompanying notes in accordance with accounting principles generally accepted in the United States (“GAAP”). The consolidated financial statements include our accounts and those of our wholly-owned subsidiaries. We have eliminated significant inter-com- pany transactions in consolidation. Estimates and Assumptions The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenue and expense and related disclosure of contingent assets and liabilities. On an ongoing basis, we evaluate our estimates, including those related to revenue recogni- tion, doubtful accounts, goodwill and intangible assets, accruals, stock-based compensation, income taxes, restructuring charges, leases, long-term service con- tracts, contingencies and litigation. We base our esti- mates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Actual results may differ materially from these estimates. Cash and Cash Equivalents We consider all highly-liquid investments purchased with an original maturity of three months or less at the date of purchase and money market mutual funds to be cash equivalents. We invest our cash and cash equiva- lents with major financial institutions and may at times exceed federally insured limits. We believe that the risk of loss is minimal. To date, we have not experienced any losses related to cash and cash equivalents. Investment in Joint Venture We account for investments that provide us with the ability to exercise significant influence, but not control, over an investee using the equity method of accounting. Significant influence, but not control, is generally deemed to exist if we have an ownership interest in the voting stock of the investee of between 20% and 50%, although we consider other factors, such as minority interest protections, in determining whether the equity method of accounting is appropriate. As of December 31, 2011, Internap Japan Co., Ltd. (“Internap Japan”), a joint venture with NTT-ME Corporation and Nippon Telegraph and Telephone Corporation (“NTT Holdings”), qualified for equity method accounting. We record our proportional share of the income and losses of Internap Japan one month in arrears on the accompanying con- solidated balance sheets as a long-term investment and our share of Internap Japan’s income and losses, net of taxes, as a separate caption in our accompanying con- solidated statements of operations. Fair Value of Financial Instruments The carrying amounts of our financial instruments, including cash and cash equivalents, accounts receiv- able and other current liabilities, approximate fair value due to the short-term nature of these assets and liabili- ties. Due to the nature of our credit facility and variable interest rate, the fair value of our debt approximates the carrying value. We measure and report certain financial assets and lia- bilities at fair value on a recurring basis, including cash equivalents. The major categories of nonfinancial assets and liabili- ties that we measure at fair value include reporting units measured at fair value in step one of a goodwill impair- ment test. F-8 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements Financial Instrument Credit Risk Financial instruments that potentially subject us to a concentration of credit risk principally consist of cash, cash equivalents, marketable securities and trade receivables. We currently invest the majority of our cash and cash equivalents in money market funds. We have invested in previous years, in accordance with our for- mal investment policy, in high credit quality corporate debt securities, United States (“U.S.”) Treasury bills and commercial paper. ware product. Judgment is required in determining which software projects are capitalized and the resulting economic life. We capitalized $9.8 million, $4.9 million and $0.9 million in internal-use software costs during the years ended December 31, 2011, 2010 and 2009, respectively. As of December 31, 2011 and 2010, the balance of unamortized software costs was $13.4 mil- lion and $7.9 million, respectively, and during the years ended December 31, 2011 and 2010, amortization expense was $2.1 million and $1.0 million, respectively. Property and Equipment We carry property and equipment at original acquisition cost less accumulated depreciation and amortization. We calculate depreciation and amortization on a straight-line basis over the estimated useful lives of the assets. Estimated useful lives used for network equip- ment are generally three years; furniture, equipment and software are three to seven years; and leasehold improvements are seven years or over the lease term, depending on the nature of the improvement, but in no event beyond the expected lease term and none over 20 years. We capitalize additions and improvements that increase the value or extend the life of an asset. We expense maintenance and repairs as incurred. We charge gains or losses from disposals of property and equipment to operations. Leases and Leasehold Improvements We record leases in which we have substantially all of the benefits and risks of ownership as capital leases and all other leases as operating leases. For leases determined to be capital leases, we record the assets held under capital lease and related obligations at the lesser of the present value of aggregate future minimum lease payments or the fair value of the assets held under capital lease. We amortize the assets over seven years or over the lease term, depending on the nature of the improvement, but in no event beyond the expected lease term and none over 20 years. The duration of lease obligations and commitments ranges from four years for office equipment to 25 years for facilities. For leases determined to be operating leases, we record lease expense on a straight-line basis over the lease term. Certain leases include renewal options that, at the inception of the lease, are considered reasonably assured of being renewed. The lease term begins when we control the leased property, which is typically before lease payments begin under the terms of the lease. We record the difference between the expense in our con- solidated statements of operations and the amount we pay as deferred rent, which we include in our consoli- dated balance sheets. Costs of Computer Software Development Valuation of Long-Lived Assets We periodically evaluate the carrying value of our long- lived assets, including, but not limited to, property and equipment. We consider the carrying value of a long- lived asset impaired when the undiscounted cash flows from such asset are separately identifiable and we esti- mate them to be less than its carrying value. In that event, we would recognize a loss based on the amount by which the carrying value exceeds the fair value of the long-lived asset. We determine fair value based on either market quotes, if available, or discounted cash flows using a discount rate commensurate with the risk inherent in our current business model for the specific asset being valued. We would determine losses on long-lived assets to be disposed of in a similar manner, except that we would reduce fair values by the cost of disposal. We charge losses due to impairment of long- lived assets to operations during the period in which we identify the impairment. During 2011, we concluded that an impairment indicator existed to cause us to reassess our developed software related to the Cloud portal fun- tionality. Following the reassessment, further described in note 7, we recorded an impairment charge of $0.5 million, which is included in “Restructuring and impair- ments” on the accompanying consolidated statements of operations. Goodwill and Other Intangible Assets We perform our annual goodwill impairment test as of August 1 of each calendar year absent any impairment indicators or other changes that may cause more fre- quent analysis. We also assess on a quarterly basis whether any events have occurred or circumstances have changed that would indicate an impairment could exist. For purposes of valuing our goodwill and other intangi- ble assets, we have the following three reporting units: IP products, IP services and data center services. The IP products and IP services reporting units have good- will, while the data center services reporting unit did not have goodwill until the Voxel acquisition (see notes 3 and 8). We did not identify an impairment as a result of our annual impairment test and none of our reporting units were at risk of failing step one. We capitalize software development costs incurred dur- ing the application development stage. Amortization of capitalized software begins once the software is ready for its intended use and is computed based on the straight-line method over the economic life of the soft- To determine the fair value of our reporting units, we uti- lize the discounted cash flow and market methods. We have consistently utilized both methods in our goodwill impairment tests and weight both results equally. We use both methods in our goodwill impairment tests as F-9 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements we believe both, in conjunction with each other, provide a reasonable estimate of the fair value of the reporting unit. The discounted cash flow method is specific to our anticipated future results of the reporting unit, while the market method is based on our market sector including our competitors. We determined the assumptions supporting the dis- counted cash flow method, including the discount rate, using our best estimates as of the date of the impair- ment review. We have performed various sensitivity analyses on certain of the assumptions used in the dis- counted cash flow method, such as forecasted rev- enues and discount rate. We used reasonable judgment in developing our estimates and assumptions and there was no impairment indicated in our testing. The assumptions, inputs and judgments used in per- forming the valuation analysis are inherently subjective and reflect estimates based on known facts and circum- stances at the time we perform the valuation. These estimates and assumptions primarily include, but are not limited to, discount rates; terminal growth rates; projected revenues and costs; earnings before interest, taxes, depreciation and amortization for expected cash flows; market comparables and capital expenditure forecasts. The use of different assumptions, inputs and judgments, or changes in circumstances, could materi- ally affect the results of the valuation. Due to inherent uncertainty involved in making these estimates, actual results could differ from our estimates and could result in additional non-cash impairment charges in the future. Other intangible assets, including developed technolo- gies and patents, have finite lives and we record these assets at cost less accumulated amortization. We cal- culate amortization on a straight-line basis over the esti- mated economic useful life of the assets, which are three to eight years for developed technologies and 15 years for patents. We assess other intangible assets on a quarterly basis whenever any events have occurred or circumstances have changed that would indicate that impairment could exist. Our assessment is based on estimated future cash flows directly associated with the asset or asset group. If we determine that the carrying value is not recoverable, we may record an impairment charge, reduce the estimated remaining useful life or both. We concluded that no impairment indicators existed to cause us to reassess our other intangible assets during the year ended December 31, 2011. Restructuring When circumstances warrant, we may elect to exit cer- tain business activities or change the manner in which we conduct ongoing operations. If we make such a change, we will estimate the costs to exit a business or restructure ongoing operations. The components of the estimates may include estimates and assumptions regarding the timing and costs of future events and activities that represent our best expectations based on known facts and circumstances at the time of estima- tion. If circumstances warrant, we will adjust our previous estimates to reflect what we then believe to be a more accurate representation of expected future costs. Because our estimates and assumptions regarding restructuring charges include probabilities of future events, such as our ability to find a sublease tenant within a reasonable period of time or the rate at which a sublease tenant will pay for the available space, such estimates are inherently vulnerable to changes due to unforeseen circumstances that could materially and adversely affect our results of operations. We monitor market conditions at each period end reporting date and will continue to assess our key assumptions and estimates used in the calculation of our restructuring accrual. Taxes We account for income taxes under the liability method. We determine deferred tax assets and liabilities based on differences between financial reporting and tax bases of assets and liabilities, and we measure the tax assets and liabilities using the enacted tax rates and laws that will be in effect when we expect the differ- ences to reverse. We maintain a valuation allowance to reduce our deferred tax assets to their estimated realiz- able value. We may recognize deferred tax assets in future periods if and when we estimate them to be real- izable, such as establishing our expected continuing profitability or that of certain of our foreign subsidiaries. We evaluate liabilities for uncertain tax positions and, as of December 31, 2011 and 2010, we recognized $0.3 million and $0, during the years ended December 31, 2011 and 2011, respectively, for associated liabilities. We have recorded nominal interest and penalties arising from the underpayment of income taxes in “General and administrative” expenses in our consolidated state- ments of operations. As of December 31, 2011 and 2010, we had $48,000 and $0, respectively, for accrued interest and penalties related to uncertain tax positions. We account for telecommunication, sales and other similar taxes on a net basis in “General and administra- tive” expense in our consolidated statements of opera- tions. Stock-Based Compensation We measure stock-based compensation at the grant date based on the calculated fair value of the award. We recognize the expense over the employee’s requisite service period, generally the vesting period of the award. We estimate the fair value of stock options at the grant date using the Black-Scholes option pricing model with weighted average assumptions for the activ- ity under our stock plans. Option pricing model input assumptions, such as expected term, expected volatil- ity and risk-free interest rate, impact the fair value esti- mate. Further, the forfeiture rate impacts the amount of aggregate compensation. These assumptions are sub- jective and generally require significant analysis and judgment to develop. F-10 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements We do not recognize a deferred tax asset for unrealized tax benefits associated with the tax deductions in excess of the compensation recorded (excess tax ben- efit). We apply the “with and without” approach for uti- lization of tax attributes upon realization of net operat- ing losses in the future. This method allocates stock- based compensation benefits last among other tax ben- efits recognized. In addition, we apply the “direct only” method of calculating the amount of windfalls or short- falls. Treasury Stock Until June 30, 2011, as permitted by our stock-based compensation plans, we acquired shares of treasury stock as payment of statutory minimum payroll taxes due from employees for stock-based compensation. In 2009, we reissued a portion of the shares of treasury stock acquired as part of our stock-based compensa- tion plans and used the weighted average cost method for determining cost. The difference between the cost of the shares and the issuance price was added or deducted from additional paid-in capital. As of June 30, 2011, we will no longer reissue shares of acquired treas- ury stock. Revenue Recognition We generate revenues primarily from the sale of data center services and IP services. Our revenues typically consist of monthly recurring revenues from contracts with terms of one year or more. We recognize the monthly minimum as revenue each month provided that we have entered into an enforceable contract, we have delivered the service to the customer, the fee for the service is fixed or determinable and collection is reason- ably assured. We record installation fees as deferred revenue and recognize the revenue ratably over the esti- mated customer life. We determine data center revenues by occupied square feet and both allocated and variable-based usage. Data center revenues include both physical space for hosting customers’ network and other equipment plus associ- ated services such as redundant power and network connectivity, environmental controls and security. We recognize IP services revenues on fixed- or usage- based pricing. IP service contracts usually have fixed minimum commitments based on a certain level of bandwidth usage with additional charges for any usage over a specified limit. If a customer’s usage of our serv- ices exceeds the monthly minimum, we recognize rev- enue for such excess in the period of the usage. We use contracts and sales or purchase orders as evi- dence of an arrangement. We test for availability or con- nectivity to verify delivery of our services. We assess whether the fee is fixed or determinable based on the pay- ment terms associated with the transaction and whether the sales price is subject to refund or adjustment. We also enter into multiple-element arrangements or bundled services. When we enter into such arrange- ments, we account for each element separately over its respective service period provided that we have objec- tive evidence of fair value for the separate elements. Objective evidence of fair value includes the price charged for the element when sold separately. If we cannot objectively determine the fair value of each ele- ment, we recognize the total value of the arrangement ratably over the entire service period to the extent that we have begun to provide the services, and we have satisfied other revenue recognition criteria. In January 2011, we adopted new guidance, which eliminates the residual method of allocation for multiple- deliverable revenue arrangements, and requires that we allocate arrangement consideration at the inception of an arrangement to all deliverables using the relative sell- ing price method. This new guidance also establishes a selling price hierarchy for determining the selling price of a deliverable, which includes (i) vendor-specific objective evidence, if available, (ii) third-party evidence, if vendor-specific objective evidence is not available, and (iii) best estimated selling price, if neither vendor- specific nor is available. third-party evidence Additionally, the guidance expands the disclosure requirements related to a vendor’s multiple-deliverable revenue arrangements. Adoption of this guidance did not have a material impact on our consolidated financial statements. Vendor-specific objective evidence is generally limited to the price charged when we sell the same or similar product separately. If we seldom sell a product or serv- ice separately, it is unlikely that we will determine ven- dor-specific objective evidence for the product or serv- ice. We define vendor-specific objective evidence as an average price of recent standalone transactions that we price within a narrow range as defined by us. We determine third-party evidence based on the prices charged by our competitors for a similar deliverable when sold separately. It is difficult for us to obtain suffi- cient information on competitor pricing to substantiate third-party evidence and therefore we may not always be able to use this measure. If we are unable to establish selling price using vendor- specific objective evidence or third-party evidence, and we receive or materially modify a sales order after our implementation date of January 1, 2011, we use best estimated selling price in our allocation of arrangement consideration. The objective of best estimated selling price is to determine the price at which we would trans- act if we sold the product or service on a standalone basis. Our determination of best estimated selling price involves a weighting of several factors including, but not limited to, pricing practices and market conditions. We analyze the selling prices used in our allocation of arrangement consideration on an annual basis at a min- imum. We will analyze selling prices on a more frequent basis if a significant change in our business necessi- tates a more timely analysis or if we experience signifi- cant variances in our selling prices. We account for each deliverable within a multiple-deliv- erable revenue arrangement as a separate unit of Financial Section Notes to Consolidated Financial Statements accounting under the new guidance if both of the fol- lowing criteria are met: (i) the delivered item or items have value to the customer on a standalone basis and (ii) for an arrangement that includes a general right of return relative to the delivered item(s), we consider delivery or performance of the undelivered item(s) prob- able and substantially in our control. We consider a deliverable to have standalone value if we sell this item separately or if the item is sold by another vendor or could be resold by the customer. Further, our revenue arrangements generally do not include a right of return relative to delivered products. We combine deliverables not meeting the criteria for being a separate unit of accounting with a deliverable that does meet that criterion. We then determine the appropriate allocation of arrangement consideration and recognition of revenue for the combined unit of accounting. Deferred revenue consists of revenue for services to be delivered in the future and consists primarily of advance billings, which we amortize over the respective service period. We defer and amortize revenues associated with billings for installation of customer network equipment over the estimated life of the customer relationship, which was, on average, approximately four years for 2011 and 2010 and three years for 2009. We defer and amortize revenues for installation services because the installation service is integral to our primary service offering and does not have value to customers on a stand-alone basis. We also defer and amortize the asso- ciated incremental direct costs. We record a reserve amount for service level agree- ments and other sales adjustments, which reduces gross revenues and accounts receivable. We identify adjustments for service level agreements within the billing period and reduce revenues accordingly. We base the amount for sales adjustments upon specific customer information, including customer disputes, credit adjustments not yet processed through the billing system and historical activity. If the financial condition of our customers deteriorates, or if we become aware of new information impacting a customer’s credit risk, we may make additional adjustments. We routinely review the collectability of our accounts receivable and payment status of our customers. If we determine that collection of revenue is uncertain, we do not recognize revenue until collection is reasonably assured. Additionally, we maintain an allowance for doubtful accounts resulting from the inability of our cus- tomers to make required payments on accounts receiv- able. We base the allowance for doubtful accounts upon general customer information, which primarily includes our historical cash collection experience and the aging of our accounts receivable. We assess the payment sta- tus of customers by reference to the terms under which we provide services or goods, with any payments not made on or before their due date considered past-due. Once we have exhausted all collection efforts, we write the uncollectible balance off against the allowance for doubtful accounts. We routinely perform credit checks F-11 Internap 2011 Form 10-K for new and existing customers and require deposits or prepayments for customers that we perceive as being a credit risk. Research and Development Costs Research and development costs, which include prod- uct development costs, are included in general and administrative cost and are expensed as incurred. These costs primarily consist of compensation and con- sulting fees related to our development and enhance- ment of IP routing technology, progressive download and streaming technology for our CDN, acceleration and cloud technologies and network engineering costs associated with changes to the functionality of our pro- prietary services and network architecture. Research and development costs were $0.2 million, $1.9 million and $3.8 million during the years ended December 31, 2011, 2010 and 2009, respectively. These costs do not include $2.8 million, $0.9 million and $0.9 million of internal-use software costs capitalized during the years ended December 31, 2011, 2010 and 2009, respec- tively. Advertising Costs We expense all advertising costs as incurred. Advertising costs during the years ended December 31, 2011, 2010 and 2009 were $2.1 million, $2.0 million and $1.3 million, respectively. Net Loss Per Share We compute basic net loss per share by dividing net loss attributable to our common stockholders by the weighted average number of shares of common stock outstanding during the period. We exclude all outstand- ing options and unvested restricted stock as such secu- rities are anti-dilutive for all periods presented. Basic and diluted net loss per share is calculated as fol- lows (in thousands, except per share amounts): Year Ended December 31, 2010 2011 2009 Net loss and net loss available to common stockholders Weighted average shares outstanding, basic and diluted Net loss per share, basic $ (1,702) $ (3,622) $(69,725) 50,422 50,467 49,577 and diluted $ (0.03) $ (0.07) $ (1.41) Anti-dilutive securities excluded from diluted net loss per share calculation for stock-based compensation plans Segment Information 5,816 5,750 5,356 We use the management approach for determining which, if any, of our services and products, locations, F-12 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements customers or management structures constitute a reportable business segment. The management approach designates the internal reporting that man- agement uses for making operating decisions and assessing performance as the source of any reportable segments. As described in note 4, we operate in two business segments: data center services and IP services. Recent Accounting Pronouncements In May 2011, the Financial Accounting Standards Board (“FASB”) issued new accounting guidance related to convergence between U.S. GAAP and International Financial Reporting Standards (“IFRS”). The new guid- ance changes the wording used to describe many of the requirements in U.S. GAAP for measuring fair value and for disclosing information about fair value measure- ments to ensure consistency between U.S. GAAP and IFRS. The new guidance also expands the disclosures for fair value measurements that are estimated using significant unobservable (Level 3) inputs. The guidance is effective for interim and annual periods beginning after December 15, 2011. We do not expect adoption of this guidance to have a material impact on our fair value measurements, financial condition, results of operations or cash flows. In June 2011, FASB issued new accounting guidance related to the presentation of comprehensive income. The new guidance will require the presentation of com- ponents of net income and other comprehensive income either as one continuous statement or as two consecutive statements and eliminates the option to present components of other comprehensive income as part of the statement of changes in stockholders’ equity. There is no change to the items that we must report in other comprehensive income or when we must reclas- sify an item of other comprehensive income to net income. In December 2011, FASB issued guidance which indefinitely defers the guidance related to the presentation of reclassification adjustments. The guid- ance is effective for interim and annual periods begin- ning after December 15, 2011. Because the guidance impacts presentation only, it will have no effect on our financial condition, results of operations or cash flows. In September 2011, FASB issued new accounting guid- ance which allows an entity to make a qualitative evalu- ation about the likelihood of goodwill impairment. An entity will be required to perform the two-step impair- ment test only if it concludes, based on a qualitative assessment, the fair value of a reporting unit is more likely than not to be less than its carrying value. The guidance is effective for annual and interim goodwill impairment tests performed for fiscal years beginning after December 15, 2011, with early adoption permitted. to the accounting pronouncements In addition described above, we have adopted and considered other recent accounting pronouncements that either did not have a material impact on our consolidated financial statements or are not relevant to our business. We do not expect other recently issued accounting pronounce- ments that are not yet effective will have a material impact on our consolidated financial statements. 3. ACQUISITION On December 30, 2011, we completed the acquisition of the stock of Voxel Holdings, Inc. (“Voxel”). Voxel is a provider of hosting, scalable network resources, con- tent distribution and cloud computing solutions. We acquired Voxel to advance our position in hosting serv- ices. We will integrate Voxel’s operations into our data center services segment. We acquired Voxel for a total purchase price of $33.3 million for all of its outstanding stock, which includes accrued contingent consideration of $5.0 million, pres- ent valued at $4.6 million, to be paid if we receive cer- tain technology deliverables. We include the accrued contingent consideration as a long-term liability on the accompanying balance sheets, as the expected delivery date is on or before December 30, 2013. In addition, we incurred $0.6 million in acquisition-related expenses, which we expensed and included in “General and administrative” on the accompanying consolidated statements of operations. We funded the purchase price and acquisition costs by drawing-down our term loan, as discussed in note 11. Purchase Price Allocation We allocated the aggregate purchase price for Voxel to the net tangible and intangible assets based upon their fair values as of December 30, 2011, as set forth below. We recorded the excess of the purchase price over the net tangible and intangible assets as goodwill. We based the allocation of the purchase price upon a valu- ation for property and equipment and intangible assets and carrying value for the remaining assets and liabili- ties. Certain of our estimates and assumptions are sub- ject to change within the measurement period (up to one year from the acquisition date). We expect that none of the goodwill will be deductible for tax purposes. Our purchase price allocation is as follows (in thou- sands): Cash and cash equivalents Account receivable and other current assets Property and equipment Goodwill Intangible assets Other assets Accounts payable and accrued expenses Deferred revenue Capital lease obligations Other long-term liabilities Deferred income tax liability $ 930 1,081 4,795 20,007 15,700 336 (1,636) (368) (1,288) (137) (6,140) $ 33,280 F-13 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements The intangible assets acquired are as follows (in thou- sands): Customer relationships Internally used software Software for sale Trade names Total intangible assets Weighted Average Useful Life 10 years 5 years 8 years 10 years Fair Value $ 7,800 3,400 4,300 200 $ 15,700 Unaudited Supplemental Financial Information As the acquisition occurred on December 30, 2011 and was not material to our business, we did not record Voxel’s revenue and expense from the date of acquisition. Our unaudited pro forma results presented below, including Voxel, for the year ended December 31, 2011 and 2010 are presented as if the acquisition had been completed on January 1, 2010. The pro forma financial information is presented for informational purposes only and is not indicative of the results of operations that would have been achieved if the acquisition had taken place at the beginning of 2010. (in thousands) Year Ended December 31, 2011 2010 The following table shows operating results for our busi- ness segments, along with reconciliations from segment profit to loss before income taxes and equity in (earn- ings) of equity-method investment: Year Ended December 31, 2011 2010 2009 Revenues: Data center services IP services $133,453 $128,200 $ 130,711 125,548 115,964 111,175 Total revenues 244,628 244,164 256,259 Direct costs of network, sales and services, exclusive of depreciation and amortization: Data center services IP services Total direct costs of network, sales and services, exclusive of depreciation and amortization Segment profit: Data center services IP services 78,907 41,403 82,761 44,662 94,961 48,055 120,310 127,423 143,016 54,546 69,772 45,439 71,302 35,750 77,493 Total segment profit 124,318 116,741 113,243 Restructuring and impairments Other operating expenses, including direct costs of customer support, depreciation and amortization 2,833 1,411 54,698 125,408 116,226 127,467 Unaudited pro forma revenue $ 257,999 $254,409 Unaudited pro forma net loss (12,241) (2,820)(1) Loss from operations Non-operating expense (3,923) 3,866 (896) 2,170 (68,922) 461 (1) The 2010 unaudited pro forma net loss includes a nonrecurring deferred tax benefit recorded as a result of Voxel purchase accounting. The $6.1 million deferred tax liability resulted in a deferred tax benefit once consolidated with our balance sheet, as it lowered our consolidated net deferred tax asset resulting in the release of our valuation allowance. 4. OPERATING SEGMENTS We operate in two business segments: data center serv- ices and IP services. The data center services segment includes colocation services, which involves providing physical space within our data centers, as well as asso- ciated services such as redundant power, interconnec- tion, environmental controls and security. The segment also includes hosting services in which customers own and manage their software applications and content, while we provide and maintain the hardware, operating system, data center infrastructure and interconnection. The IP services segment includes our patented Performance IP™ service, XIP™ Acceleration-as-a- Service solution, CDN services and flow control plat- form (“FCP”) products. Loss before income taxes and equity in (earnings) of equity-method investment $ (7,789) $ (3,066) $ (69,383) Total assets by segment are as follows (in thousands): Data center services IP services December 31, 2011 $215,004 141,706 $356,710 2010 $116,953 176,189 $293,142 For the years ended December 31, 2011, 2010 and 2009, revenues generated and long-lived assets located outside the U.S. were less than 10% of our total rev- enues and assets. We present goodwill by segment in note 8, and as dis- cussed in that note, we did not record an impairment charge during the years ended December 31, 2011 and F-14 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements 2010. However, we recorded the following impairment charges by segment during the year ended December 31, 2009 (in thousands): Audited summarized financial information for Internap Japan is as follows (in thousands): Year Ended December 31, 2009: Goodwill Other intangible assets Data Center Services IP Services Total $13,665 — $13,665 $37,848 4,134 $41,982 $ 51,513 4,134 $ 55,647 Current assets Long-term assets Current liabilities Long-term liabilities Net sales Operating income Net income Year Ended December 31, 2011 2010(1) 2009 $ 6,462 712 1,355 26 11,636 850 787 $5,372 658 1,288 — 10,357 836 813 $ 3,908 638 1,126 — 9,794 176 247 5. INVESTMENT IN JOINT VENTURE (1) We have reclassified certain prior year assets from long-term to current to conform to the current year presentation. We invested $4.1 million for a 51% ownership interest in Internap Japan, a joint venture with NTT-ME Corporation and NTT Holdings. We do not assert con- trol over the joint venture’s operational and financial policies and practices required to account for the joint venture as a subsidiary whose assets, liabilities, revenue and expense would be consolidated due to certain minority interest protections afforded to our joint ven- ture partners. We are, however, able to assert significant influence over the joint venture and, therefore, account for our joint venture investment using the equity-method of accounting. We include our investment activity in the joint venture in the IP services operating segment as summarized below (in thousands): Year Ended December 31, 2010 2011 Investment balance, January 1 Proportional share of net income Unrealized foreign currency translation gain, net $ Investment balance, December 31 $ 2,265 476 195 2,936 $ $ 1,804 396 65 2,265 6. FAIR VALUE MEASUREMENTS We account for certain assets and liabilities at fair value. The hierarchy below lists three levels of fair value based on the extent to which inputs used in measuring fair value are observable in the market. We categorize each of our fair value measurements in one of these three lev- els based on the lowest level input that is significant to the fair value measurement in its entirety. These levels are: • Level 1: Quoted prices in active markets for identical assets or liabilities; • Level 2: Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities; and • Level 3: Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. The following table represents the fair value hierarchy for our financial assets (cash equivalents and investments in marketable securities) measured at fair value on a recurring basis (in thousands): December 31, 2011: Available for sale securities: Money market funds(1) December 31, 2010: Available for sale securities: Money market funds(1) Level 1 Level 2 Level 3 Total $ 9,237 $ — $39,283 $ — $ $ — $ 9,237 — $39,283 (1) Included in “Cash and cash equivalents” in the consolidated balance sheets as of December 31, 2011 and 2010 in addition to $20.6 million and $20.3 million, respectively, of cash. Unrealized gains and losses on money market funds were nominal due to the short- term nature of the investments. F-15 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements The following table provides a summary of changes in fair value of our Level 3 financial assets, auction rate secu- rities and auction rate securities rights (“ARS Rights”), for each of the two years in the period ended December 31, 2011 (in thousands): Balance, December 31, 2009 Total realized and unrealized gains (losses) Issuance of ARS Rights Balance, December 31, 2010 Balance, December 31, 2011 Auction Rate Securities $6,503 497 (7,000) — $ — ARS Rights $ 497 (4) (493) — $ — Market risk associated with our variable rate term loan, revolving credit facility and fixed rate other liabilities relates to the potential negative impact to future earnings and reduction in fair value, respectively, from an increase in inter- est rates. The following table presents information about our term loan, revolving credit facility and other liabilities (in thousands): Term loan Other liabilities December 31, 2011 2010 Carrying Amount $58,750 501 $59,251 Fair Value $58,571 509 $59,080 Carrying Amount $19,750 636 $20,386 Fair Value $19,750 653 $20,403 We estimate the fair values of our term loan, revolving credit facility and other liabilities based on current market rates of interest. 7. PROPERTY AND EQUIPMENT Property and equipment consisted of the following (in thousands): Network equipment Network equipment under capital lease Furniture and equipment Software Leasehold improvements Buildings under capital lease Property and equipment, gross Less: accumulated depreciation and amortization ($6,353 and $3,267 related to capital leases at December 31, 2011 and 2010, respectively) December 31, 2011 2010 $ 121,705 $113,593 1,426 13,002 25,748 191,915 18,668 364,352 1,417 24,508 29,625 231,391 36,028 444,674 (246,305) (222,063) $ 198,369 $142,289 On December 30, 2011, we acquired Voxel, as further described in note 3. While Voxel’s products are comple- mentary to our existing IT Infrastructure services, we will not use certain of our assets in the same manner as we would have had the acquisition not taken place. As such, we evaluated our suite of IT Infrastructure serv- ices for impairment. The evaluation resulted in an impairment charge of $0.5 million to developed software related to our Cloud portal functionality, included in the data center services segment. We record the impair- ment in “Restructuring and impairments” on the accom- panying statements of operations. We retired $12.8 million of assets with accumulated depreciation of $12.7 million during the year ended December 31, 2011, $9.0 million of assets with accumu- lated depreciation of $8.9 million during the year ended December 31, 2010 and $6.4 million of assets with accumulated depreciation of $6.3 million during the year ended December 31, 2009. We capitalized an immate- rial amount of interest for each of the three years in the period ended December 31, 2011. We summarize depreciation and amortization of prop- erty and equipment associated with direct costs of net- work, sales and services and other depreciation expense as follows (in thousands): Year ended December 31, 2011 2010 2009 $36,040 $26,930 $22,134 886 36,926 3,228 30,158 6,148 28,282 Direct costs of network, sales and services Other depreciation and amortization Subtotal Amortization of acquired technologies(1) 3,500 3,811 8,349 Total depreciation and amortization $40,426 $33,969 $36,631 (1) Amortization of acquired technologies during the year ended December 31, 2009 included impairment charges of $4.1 million for acquired CDN advertising technology. F-16 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements 8. GOODWILL AND OTHER INTANGIBLE ASSETS Other Intangible Assets Goodwill During the years ended December 31, 2011 and 2010, we did not identify an impairment as a result of our annual impairment test and none of our reporting units were at risk of failing step one. In addition, we consid- ered the likelihood of triggering events that might cause us to reassess goodwill on an interim basis and con- cluded that none had occurred subsequent to our August 1, 2011 valuation date. The carrying amount of goodwill for each of the two years ended December 31, 2011 is as follows (in thou- sands): Data Center Services IP Services Total Balance, December 31, 2010: Goodwill Accumulated impairment losses Net Acquisition – Voxel (note 3) Balance, December 31, 2011: Goodwill Accumulated impairment losses Net $ — $152,087 $152,087 — (112,623) 39,464 — — 20,007 (112,623) 39,464 20,007 20,007 152,087 172,094 — (112,623) $ 39,464 $ 20,007 (112,623) $ 59,471 During the year ended December 31, 2009, we recorded an aggregate goodwill impairment charge of $51.5 mil- lion. This charge included $48.0 million for goodwill related to our former CDN services segment and $3.5 million to adjust goodwill in our IP services segment related to our FCP product and is included in “impair- ments and restructuring” in the consolidated state- ments of operations. We reclassified the original good- will in the former CDN services segment from the former CDN services segment to IP services and data center services based on the respective estimated relative fair value of those segments. During the years ended December 31, 2011 and 2010, we concluded that no impairment indicators existed to cause us to reassess our other intangible assets. During the year ended December 31, 2009, in conjunc- tion with the change in our business segments and the associated review of our long-term financial outlook, we performed an analysis of the potential impairment and reassessed the remaining asset lives of other identifi- able intangible assets. The analysis and reassessment of other identifiable intangible assets resulted in (i) an impairment charge of $4.1 million in acquired CDN advertising technology due to a strategic change in market focus; (ii) a change in estimates that resulted in an acceleration of amortization expense of our acquired CDN customer relationships over a shorter estimated remaining useful life (from 38 months remaining as of June 1, 2009 to 11 months) to reflect our historical churn rate for acquired CDN customers; (iii) a change in estimates that resulted in an acceleration of amortiza- tion expense of our acquired CDN trade names over a shorter estimated remaining useful life (from 32 months remaining as of June 1, 2009 to 17 months) to reflect the decreased value of our acquired CDN trade names to our business; and (iv) a change in estimates that resulted in acceleration of amortization expense of our CDN non-compete agreements over a shorter esti- mated remaining useful life (from nine months remaining as of June 1, 2009 to one month) to reflect the decreased value of the non-compete agreements to our business. We included the impairment charges for acquired CDN advertising technology of $4.1 million during the year ended December 31, 2009 in “Direct costs of amortiza- tion of acquired technologies” in the consolidated state- ments of operations. The change in estimates of remaining useful lives for the intangible assets as of June 1, 2009 noted above resulted in an increase to our net loss of $2.8 million, or $0.06 per basic and diluted share, during the year ended December 31, 2009. The components of our amortizing intangible assets are as follows (in thousands): Acquired technology Customer relationships and trade names December 31, 2011 December 31, 2010 Gross Carrying Amount $43,627 32,247 $75,874 Accumulated Amortization $(24,844) (24,144) $(48,988) Gross Carrying Amount $35,927 24,232 $60,159 Accumulated Amortization $(21,344) (24,117) $(45,461) F-17 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements Amortization expense for intangible assets during the years ended December 31, 2011, 2010 and 2009 was $3.5 million, $6.1 million and $9.0 million, respectively. This amortization expense does not include impairment charges of $4.1 million during the year ended December 31, 2009. As of December 31, 2011, remaining amorti- zation expense is as follows (in thousands): 2012 2013 2014 2015 2016 Thereafter $ 5,559 5,546 5,546 2,606 2,017 5,612 $26,886 9. RESTRUCTURING In prior years, we implemented significant restructuring plans that resulted in substantial charges for our real estate obligations. In addition, during the year ended December 31, 2011, we recorded initial restructuring charges related to our ceased use of office facilities, as well as subsequent plan adjustments in sublease income assumptions for certain properties included in our previously-disclosed restructuring plans. We included these initial restructuring charges and subse- quent plan adjustments in “Restructuring and Impairments” on the accompanying consolidated state- ments of operations. The following table displays the activity and balances for the restructuring and asset impairment activity during the years ended December 31, 2011 and 2010 (in thousands): December 31, 2010 Restructuring Liability Initial Restructuring Charges Subsequent Plan Adjustments December 31, 2011 Restructuring Liability Cash Payments Activity for 2011 restructuring charge: Real estate obligations $ — $ 421 $ 60 $ (120) $ 361 Activity for 2010 restructuring charge: Real estate obligations Activity for 2007 restructuring charge: Real estate obligations Activity for 2001 restructuring charge: Real estate obligations 12 5,635 2,317 $7,964 — — — $ 421 — 1,124 474 $ 1,658 (12) (1,597) (721) $(2,450) — 5,162 2,070 $ 7,593 December 31, 2009 Restructuring Liability Initial Restructuring Charges Subsequent Plan Adjustments Cash Payments December 31, 2010 Restructuring Liability Activity for 2010 restructuring charge: Real estate obligations $ — $36 $ (5) $ (19) $ 12 Activity for 2009 restructuring charge: Employee terminations Real estate obligations Activity for 2007 restructuring charge: Real estate obligations Activity for 2001 restructuring charge: Real estate obligations 36 178 6,248 2,480 $8,942 — — — — 18 11 938 438 $36 $1,400 (54) (189) (1,551) (601) $(2,414) — — 5,635 2,317 $7,964 10. ACCRUED LIABILITIES 11. CREDIT AGREEMENT Accrued liabilities consist of the following (in thou- sands): Compensation and benefits payable Telecommunications, sales, use and other taxes Customer credit balances Other December 31, 2011 2010 $4,723 $5,490 1,602 1,273 1,554 $9,152 1,131 1,180 1,174 $8,975 In December 2011, we amended our credit agreement (the “Amendment”). The Amendment increased the revolving credit facility of the credit agreement by $20.0 million, for a total revolving credit facility of $60.0 mil- lion. The Amendment also increased the term loan facil- ity by $20.0 million, for a total term loan facility of $59.0 million. The Amendment modifies certain interest rates and def- initions, adds a senior leverage ratio covenant and real- locates certain lender commitments. In addition, the F-18 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements Amendment approved our acquisition of Voxel, which we completed concurrently with the effective date and funding of the Amendment. Following the Amendment and the Voxel acquisition, we had fully drawn the term loan. The interest rate on the revolving credit facility will be either (i) the Base Rate (as defined in the agreement) plus 1.75 percentage points or (ii) the LIBOR Rate (as defined in the agreement) plus 3.50 percentage points, as we elect from time to time. The interest rate on the term loan facility will be either (x) the Base Rate plus 3.50 percentage points or (y) the LIBOR Rate plus 3.50 percentage points, as we elect from time to time. We must repay the term loan in quarterly installments on the last day of each fiscal quarter commencing December 31, 2011, each such quarterly installment in an amount equal to $750,000, with the remaining unpaid balance due on November 2, 2014. Borrowings under the revolving credit facility are also due on November 2, 2014. The credit agreement includes customary representa- tions, warranties, negative and affirmative covenants, including certain financial covenants relating to mini- mum liquidity, fixed charge coverage ratio and senior leverage ratio, as well as customary events of default that could result in acceleration of the credit agreement. As of December 31, 2011, we were in compliance with these covenants. Our obligations are secured pursuant to a security agreement, under which we granted a security interest in substantially all of our assets, including the capital stock of our domestic subsidiaries and 65% of the cap- ital stock of our foreign subsidiaries. We recorded a debt discount of $0.2 million related to the costs incurred for the amended term loan. During the year ended December 31, 2011, there was no related amortized expense as the Amendment occurred on December 30, 2011. Since the recording of the Amendment was a modifica- tion of the previous credit agreement, we will continue to amortize the debt discount on our previous credit agreement. During the year ended December 31, 2011, we amortized $0.1 million of the debt discount, as inter- est expense, using the effective interest method over the life of the loan. A summary of our credit agreement as of December 31, 2011 and December 31, 2010 is as follows (dollars in thousands): Credit limit: Revolving credit facility Term loan Outstanding principal balance on the term loan, less unamortized discount of $573 and $444, respectively, due November 2014 Outstanding balance on revolving credit facility Letters of credit issued Borrowing capacity Interest rate - term loan Interest rate - revolving credit facility December 31, 2011 2010 $60,000 $40,000 40,000 59,000 58,177 19,306 100 11,130 48,770 — 4,135 55,865 3.8% 5.0% 3.6% —% Maturities of the term loan are as follows: 2012 2013 2014 $ 3,000 3,000 52,750 $58,750 12. CAPITAL LEASES We record capital lease obligations and leased property and equipment at the lesser of the present value of future lease payments based upon the terms of the related lease agreement or the fair value of the assets held under capital leases. As of December 31, 2011, our capital leases had expiration dates ranging from 2013 to 2023. During 2011, we entered into leases for network equip- ment for $2.4 million and new company-controlled data center space in Dallas, Texas and Los Angeles, California for $17.2 million. As a result, property and equipment and corresponding capital lease obligations increased by $19.6 million. In addition, we assumed capital lease obligations of $1.3 million in the Voxel acquisition (see note 3). Future minimum capital lease payments and the present value of the minimum lease payments for all capital leases as of December 31, 2011, are as follows (in thou- sands): 2012 2013 2014 2015 2016 Thereafter Remaining capital lease payments Less: amounts representing imputed interest Present value of minimum lease payments Less: current portion $ 5,845 6,692 6,864 6,944 6,123 30,939 63,407 (22,330) 41,077 (2,154) $38,923 Financial Section Notes to Consolidated Financial Statements 13. INCOME TAXES that give rise to significant portions of deferred taxes related to the following (in thousands): F-19 Internap 2011 Form 10-K The current and deferred income tax provision was as follows (in thousands): Current: Federal State Foreign Deferred: Federal State Foreign Net income tax provision Year Ended December 31, 2011 2010 2009 $ 12 140 — 152 (6,002) — 238 (5,764) $(5,612) $194 351 — 545 — 1 406 407 $952 $153 356 — 509 — 4 (156) (152) $357 During 2011, a deferred tax benefit of $6.1 million was recorded as a result of Voxel purchase price accounting, of which $6.0 million was related to a federal tax bene- fit for our U.S. entities. This deferred tax liability resulted in a deferred tax benefit once consolidated with our bal- ance sheet, as it lowered our consolidated net deferred tax asset resulting in the release of our valuation allowance. We account for income taxes under the liability method. We determine deferred tax assets and liabilities based on differences between financial reporting and tax bases of assets and liabilities, and we measure the tax assets and liabilities using the enacted tax rates and laws that will be in effect when we expect the differ- ences to reverse. We provide a valuation allowance to reduce our deferred tax assets to their estimated realiz- able value. A reconciliation of the effect of applying the federal statutory rate and the effective income tax rate on our income tax provision is as follows: Year Ending December 31, 2011 2010 2009 Federal income tax at statutory rates Goodwill impairment Foreign income tax (benefit) Stock-based compensation State income tax Other permanent differences Statutory tax rate change Compensation Change in valuation allowance Effective tax rate (34)% (34)% (34)% — 6 — (3) 4 2 2 (49) (72)% 31% 24 — 1 — — — — 8 (1)% — (10) — 8 2 3 7 55 Temporary differences between the financial statement carrying amounts and tax bases of assets and liabilities Current deferred income tax assets: Provision for doubtful accounts Accrued compensation Other accrued expenses Deferred revenue Restructuring liability Other Current deferred income tax assets Less: valuation allowance Net current deferred income tax assets Long-term deferred income tax assets: Property and equipment Goodwill Intangible assets Deferred revenue, less current portion Restructuring liability, less current portion Deferred rent Stock-based compensation U.S. net operating loss carryforwards Foreign net operating loss carryforwards, less current portion Capital loss carryforwards Tax credit carryforwards Other Long-term deferred income tax assets Less: valuation allowance Net long-term deferred income tax assets Net deferred tax assets December 31, 2011 2010 $3,691 1,251 45 758 1,029 116 6,890 (6,890) — 36,093 4,790 (2,605) 779 1,856 6,304 1,660 60,972 $2,211 1,470 186 1,200 1,023 115 6,205 (6,205) — 32,009 5,257 4,538 752 2,004 6,566 1,417 72,898 3,650 2,271 968 1,881 4,254 2,271 915 2,046 118,619 134,927 (116,523) (132,488) 2,439 $2,439 2,096 $2,096 As of December 31, 2011, we had U.S. net operating loss carryforwards for federal tax purposes of $180.7 million that will expire beginning 2018 through 2026. Of the total U.S. net operating loss carryforwards, $20.3 million of net operating losses related to the deduction of stock-based compensation that will be tax-effected and the benefit credited to additional paid-in capital when realized. In addition, we have alternative minimum tax and research and development tax credit carryfor- wards of approximately $1.0 million. Alternative mini- mum tax credits have an indefinite carryforward period while our research and development credits will begin to expire in 2026. Finally, we have foreign net operating loss carryforwards of $13.6 million that will begin to expire in 2012. We determined that through December 31, 2011, no fur- ther ownership changes have occurred since 2001. Therefore, as of December 31, 2011, no additional material limitations exist on the U.S. net operating losses related to Section 382 of the Internal Revenue Code. However, if we experience subsequent changes in stock ownership as defined by Section 382 of the Internal Revenue Code, we may have additional limita- tions on the future utilization of our U.S. net operating losses. F-20 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements A deferred tax asset is also created by accelerated depreciable lives of fixed assets for financial reporting purposes compared to income tax purposes. Network equipment and leasehold improvements comprise the majority of the income tax basis differences. These assets are deductible over a shorter life for financial reporting than for income tax purposes. As we retire assets in the future, the income tax basis differences will reverse and become deductible for income taxes. We periodically evaluate the recoverability of the deferred tax assets and the appropriateness of the val- uation allowance. We established a valuation allowance of $119.7 million and $3.7 million against the U.S. and foreign deferred tax assets, respectively, that we do not believe are more likely than not to be realized. We will continue to assess the requirement for a valuation allowance on a quarterly basis and, at such time when we determine that it is more likely than not that the deferred tax assets will be realized, we will reduce the valuation allowance accordingly. Changes in our deferred tax asset valuation allowance are summarized as follows (in thousands): Balance, January 1, (Decrease) increase in deferred tax assets Balance, December 31, Year Ended December 31, 2011 2010 2009 $138,693 $128,978 $124,755 (15,279) 4,223 $123,414 $138,693 $128,978 9,715 As discussed in note 3, we acquired Voxel on December 30, 2011. The purchase price accounting resulted in the addition of $6.1 million in deferred tax liabilities. As the acquisition of Voxel was a stock acquisition, the tax attributes, tax positions and tax elections of Voxel were unaffected. The difference between the tax basis and the fair market value of Voxel’s assets and liabilities is primarily due to intangible property that consists of cus- tomer relationships, software for sale, internally used software and trade names. This deferred tax liability resulted in a deferred tax benefit once consolidated with our balance sheet, as it lowered our consolidated net deferred tax asset due to the release of our valuation allowance. Additionally, during the year ended December 31, 2011, we reduced our valuation allowances by $11.7 million for available net operating losses that we determined to be incurred prior to the 2001 ownership change date in accordance with the Section 382 limitation, offset by the current period movement of $2.4 million. We intend to reinvest future earnings indefinitely within each country; however, it is not practicable to determine the amount of the unrecognized deferred income tax lia- bility related to future foreign earnings. Accordingly, we have not recorded deferred taxes for the difference between our financial and tax basis investment in for- eign entities. Based on limited cumulative earnings from foreign operations, we expect the unrecognized deferred assets or liabilities to be an immaterial compo- nent of our consolidated financial statements. Our accounting for uncertainty in income taxes requires us to determine whether it is more likely than not that a tax position will be sustained upon examination based upon the technical merits of the position. If the more- likely-than-not threshold is met, we must measure the tax position to determine the amount to recognize in the financial statements. Changes in our unrecognized tax benefits are summa- rized as follows (in thousands): Unrecognized tax benefits balance, January 1, Additions for tax positions of current year Foreign exchange (loss) Lapse of statute of limitations Unrecognized tax benefits balance, December 31, Year Ended December 31, 2011 2010 2009 $ — $ — $ — 283 — — — — — — — — $283 $ — $ — The changes in the liability for unrecognized tax bene- fits had no impact on our effective income tax rate in the respective periods of change as amounts were recorded through purchase accounting. We expect $0 unrecognized tax benefits to reverse over the next 12 months. We classify interest and penalties arising from the underpayment of income taxes in the consolidated statements of operations as a component of “General and administrative” expenses. As of December 31, 2011 and 2010, we had accrued $48,000 and $0, respec- tively, for interest and penalties related to uncertain tax positions. We did not recognize any interest and penal- ties from unrecognized tax benefits as the total amount was recorded through purchase accounting. Future release or recognition will be fully offset by a tax indem- nification clause within the Voxel purchase agreement. A corresponding receivable was recorded to account for the potential offset of the unrecognized tax benefit. Our federal income tax returns remain open to examination for the tax years 2008 through 2010; however, tax authorities have the right to adjust the net operating loss carryovers for years prior to 2008. Returns filed in other jurisdictions are subject to examination for years prior to 2008. 14. EMPLOYEE RETIREMENT PLAN We sponsor a defined contribution retirement savings plan that qualifies under Section 401(k) of the Internal Revenue Code. Plan participants may elect to have a portion of their pre-tax compensation contributed to the plan, subject to certain guidelines issued by the Internal Revenue Service. Employer contributions are discre- tionary and were $0.7 million, $0.8 million and $0.7 mil- lion during the years ended December 31, 2011, 2010 and 2009, respectively. Financial Section Notes to Consolidated Financial Statements 15. COMMITMENTS, CONTINGENCIES, CONCENTRA- TIONS OF RISK AND LITIGATION Operating Leases We have entered into leases for data center, P-NAP and office space that are classified as operating leases. Initial lease terms range from two to 25 years and con- tain various periods of free rent and renewal options. However, we record rent expense on a straight-line basis over the initial lease term and any renewal periods that are reasonably assured. Certain leases require that we maintain letters of credit or restricted cash balances to ensure payment. Future minimum lease payments on non-cancelable operating leases having terms in excess of one year were as follows at December 31, 2011 (in thousands): 2012 2013 2014 2015 2016 Thereafter $ 28,316 27,862 25,742 18,287 17,954 39,905 $158,066 Rent expense was $26.0 million, $25.7 million and $26.6 million during the years ended December 31, 2011, income, 2010 and 2009, respectively. Sublease recorded as a reduction of rent expense, was $0.1 mil- lion, $0.1 million and $0.2 million during the years ended December 31, 2011, 2010 and 2009, respectively. Other Commitments We have entered into commitments primarily related to IP, telecommunications and data center services. Future minimum payments under these service commitments having terms in excess of one year were as follows at December 31, 2011 (in thousands): 2012 2013 2014 2015 2016 Thereafter $ 9,252 3,161 2,276 2,035 1,589 628 $18,941 Concentrations of Risk We participate in an industry that is characterized by rel- atively high volatility and strong competition for market share. We and others in the industry encounter aggres- sive pricing practices, evolving customer demands and continual technological developments. Our operating results could be negatively affected if we are not able to adequately address pricing strategies, customers’ demands and technological advancements. We depend on other companies to supply various key elements of our infrastructure including the network access local loops between our network access points and our Internet service providers and the local loops between our network access points and our customers’ F-21 Internap 2011 Form 10-K networks. In addition, a limited number of vendors cur- rently supply the routers and switches used in our net- work. Furthermore, we do not carry significant invento- ries of the products and equipment that we purchase and use, and we have no guaranteed supply arrange- ments with our vendors. A loss of a significant vendor could delay maintenance or expansion of our infrastruc- ture and increase our costs. If our limited number of suppliers fail to provide products or services that com- ply with evolving Internet standards or that interoperate with other products or services we use in our network infrastructure, we may be unable to meet all or a portion of our customer service commitments, which could adversely affect our business, results of operations and financial condition. Litigation Securities Class Action Litigation. On November 12, 2008, a putative securities fraud class action lawsuit was filed against us and our former chief executive offi- cer in the United States District Court for the Northern District of Georgia, captioned Catherine Anastasio and Stephen Anastasio v. Internap Network Services Corp. and James P. DeBlasio, Civil Action No. 1:08-CV-3462- JOF. The complaint alleges that we and the individual defendant violated Section 10(b) of the Securities Exchange Act of 1934 (the “Exchange Act”) and that the individual defendant also violated Section 20(a) of the Exchange Act as a “control person” of Internap. Plaintiffs purport to bring these claims on behalf of a class of our investors who purchased our common stock between March 28, 2007 and March 18, 2008. (i) information regarding Plaintiffs allege generally that, during the putative class period, we made misleading statements and omitted material integration of VitalStream, which we acquired in 2007, (ii) customer issues and related credits due to services outages and (iii) our previously reported 2007 revenue that we subse- quently reduced in 2008 as announced on March 18, 2008. Plaintiffs assert that we and the individual defen- dant made these misstatements and omissions to main- tain our share price. Plaintiffs seek unspecified dam- ages and other relief. On August 12, 2009, the Court granted plaintiffs leave to file an Amended Class Action Complaint (“Amended Complaint”). The Amended Complaint added a claim for violation of Section 14(a) of the Exchange Act based on alleged misrepresentations in our proxy statement in connection with our acquisition of VitalStream. The Amended Complaint also added our former chief finan- cial officer as a defendant and lengthened the putative class period. On September 11, 2009, we and the individual defen- dants filed motions to dismiss. On November 6, 2009, plaintiffs filed a Corrected Amended Class Action Complaint. On December 7, 2009, plaintiffs filed a motion for leave to file a Second Amended Class Action Complaint to add allegations regarding, inter alia, an alleged failure to conduct due diligence in connection with the VitalStream acquisition and additional state- ments from purported confidential witnesses. F-22 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements On September 15, 2010, the Court granted our motion to dismiss and denied the individual defendants’ motion to dismiss. The Court dismissed plaintiffs’ claims under Section 14(a) of the Exchange Act. With respect to plaintiffs’ claims under Section 10(b) of the Exchange Act, the Court held that the Amended Complaint failed to satisfy the pleading requirements of the Private Securities Litigation Reform Act, but allowed plaintiffs’ one final opportunity to amend the complaint. On October 26, 2010, plaintiffs filed their Third Amended Class Action Complaint. On December 10, 2010, we filed a motion to dismiss this complaint. On September 30, 2011, the Court granted in large part the motion to dismiss. The two remaining claims involve certain alleged misstatements concerning the progress of the integration of VitalStream and the stability of our CDN platform. Derivative Action Litigation. On November 12, 2009, stockholder Walter M. Unick filed a putative derivative action purportedly on behalf of Internap against certain of our directors and officers in the Superior Court of Fulton County, Georgia, captioned Unick v. Eidenberg, et al., Case No. 2009cv177627. This action is based upon substantially the same facts alleged in the securi- ties class action litigation described above. The com- plaint seeks to recover damages in an unspecified amount. On January 28, 2010, the Court entered the parties’ agreed order staying the matter until the motions to dismiss are resolved in the securities class action litigation. Given the developments in the securi- ties class action described above, we intend to move to dismiss the derivative complaint. While we will vigorously contest these lawsuits, we can- not determine the final resolution of the lawsuits or when they might be resolved. In addition to the expenses incurred in defending this litigation and any damages that may be awarded in the event of an adverse ruling, our management’s efforts and attention may be diverted from the ordinary business operations to address these claims. Regardless of the outcome, this litigation described above may have a material adverse impact on our financial results because of defense costs, including costs related to our indemnifi- cation obligations, diversion of resources and other fac- tors. We are subject to other legal proceedings, claims and litigation arising in the ordinary course of business. Although the outcome of these matters is currently not determinable, we do not expect that the ultimate costs to resolve these matters will have a material adverse impact on our financial condition, results of operations or cash flows. 16. PREFERRED STOCK During the year ended December 31, 2009, of the 20.0 million authorized shares of preferred stock, 19.5 million shares were designated as blank check preferred stock, the terms and conditions of which our board of directors could designate, with the remaining 0.5 million shares of preferred stock designated as series B preferred stock. Originally scheduled to expire on March 23, 2017, we amended our rights agreement previously executed in 2007 to accelerate its expiration which occurred on the close of business on December 31, 2009. In connection with the expiration of the rights agreement, we filed a Certificate of Elimination with the Secretary of State of the State of Delaware on February 26, 2010, to eliminate our series B preferred stock. The Certificate of Elimination removed the previous designation of 0.5 mil- lion shares of series B preferred stock and caused such shares of series B preferred stock to resume their status as undesignated shares of our preferred stock. Accordingly, all 20.0 million authorized shares of pre- ferred stock are now designated as blank check pre- ferred stock. We have no shares of preferred stock outstanding. 17. STOCK-BASED COMPENSATION PLANS We have granted employees options to purchase shares of our common stock and issued shares of common stock subject to vesting. We measure stock-based compensation cost at the grant date based on the cal- culated fair value of the option or award. We recognize the expense over the employees’ requisite service period, generally the vesting period of the option or award. We estimate the fair value of stock options at the grant date using the Black-Scholes option pricing model. Stock option pricing model input assumptions such as expected term, expected volatility and risk-free interest rate, impact the fair value estimate. Further, the forfeiture rate impacts the amount of aggregate com- pensation. These assumptions are subjective and gen- erally require significant analysis and judgment to develop. Stock-Based Compensation The following table summarizes the amount of stock- based compensation, net of estimated forfeitures, included in the consolidated statements of operations (in thousands): Year ended December 31, 2011 2010 2009 Direct costs of customer support Sales and marketing General and administrative $ 659 835 2,489 $ 755 944 2,932 $ 974 1,395 3,244 $3,983 $4,631 $5,613 We have not recognized any tax benefits associated with stock-based compensation due to our tax net operating losses. We capitalized $0.5 million of stock- based compensation for the period ended December 31, 2011 and less than $0.2 million of stock-based com- pensation during each of the years ended December 31, 2010 and 2009. The significant weighted average assumptions used for estimating the fair value of the option grants under our stock-based compensation plans during the years ended December 31, 2011, 2010 and 2009, were F-23 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements expected terms of 4.2, 4.2 and 4.3, respectively; histor- ical volatilities of 78%, 80% and 82%, respectively; risk free interest rates of 1.6%, 1.9% and 1.8%, respectively and no dividend yield. The weighted average estimated fair value per share of our stock options at grant date was $4.02, $3.07 and $1.65 during the years ended December 31, 2011, 2010 and 2009, respectively. The expected term represents the weighted average period of time that the stock options are expected to be out- standing, giving consideration to the vesting schedules and our historical exercise patterns. Because our stock options are not publicly traded, assumed volatility is based on the historical volatility of our stock. The risk- free interest rate is based on the U.S. Treasury yield curve in effect at the time of grant for periods corre- sponding to the expected term of the options. We have also used historical data to estimate stock option exer- cises, employee terminations and forfeiture rates. Stock-Based Compensation Plans Under our Amended and Restated 2005 Incentive Stock Plan (the “2005 Plan”), we may issue stock options, stock appreciation rights, restricted stock and stock unit grants to eligible employees and directors. Our his- torical practice has been to grant only stock options and restricted stock. The compensation committee of our board of directors administers the 2005 Plan. As of December 31, 2011, 5.0 million shares of stock were available for issuance. Under the 2005 Plan, we may not grant a stock option to any employee or director to purchase more than 1.4 million shares of stock or a stock appreciation right based on the appreciation with respect to more than 1.4 million shares of stock in any calendar year. Similarly, we may not make a stock grant or stock unit grant to any employee or director where the fair market value of the stock subject to such grant on the grant date exceeds $3.0 million in any calendar year. Furthermore, we may not issue more than 0.7 million non-forfeitable shares of stock pursuant to stock grants. We previously granted non-qualified stock options to non-employee directors under the 1999 Non-Employee Directors’ Stock Option Plan (the “Director Plan”) and shares of restricted stock under the 2005 Plan. In 2009, the number of stock options and shares of restricted stock was determined using a total value of $55,000 and calculated by using the lesser of (i) the closing price of our common stock reported on Nasdaq on the grant date or (ii) three dollars per share. The stock options had an exercise price equal to 100% of the fair market value of our common stock on the grant date and were fully vested as of the grant date. The shares of restricted stock vested in three annual installments on the anniver- sary of grant. Following expiration of the Director Plan in July 2009 by its terms, all grants of equity to directors began to be made from the 2005 Plan. In 2010, we increased the compensation of our non-employee directors such that each director received a number of options equal to $37,500 and a number of shares of restricted stock equal to $37,500. As with prior grants, all stock options were fully vested and had an exercise price equal to 100% of the fair market value on the grant date. Similarly, the shares of restricted stock vested in three annual installments on the anniversary of grant. In 2011, the value of the grant of equity received by non- employee directors did not change ($75,000), but the form of equity received was 100% shares of restricted stock, whch vest on the date of our annual meeting of stockholders in the year following grant. As of December 31, 2011, 0.2 million stock options were out- standing. For all stock-based compensation plans, the exercise price for each stock option may not be less than the fair market value of a share of our common stock on the grant date. Stock options generally have a maximum term of 10 years from the grant date. Incentive stock options, may be granted only to eligible employees and if granted to a 10% stockholder, the terms of the grant will be more restrictive than for other eligible employees. Stock options become exercisable as determined at the grant date by the compensation committee of our board of directors. Stock options generally vest 25% after one year and monthly or quarterly over the following three years, except for non-employee directors who have received immediately exercisable options. Conditions, if any, under which stock will be issued under stock grants or cash will be paid under stock unit grants and the conditions under which the interest in any stock that has been issued will become non-forfeitable are deter- mined at the grant date by the compensation commit- tee. All awards under the 2005 Plan are subject to min- imum vesting requirements unless otherwise deter- mined by the compensation committee: a minimum one-year vesting period for time-based stock option and stock appreciation rights and a minimum three-year vesting period for time-based stock grants. If awards are performance-based, then performance must be measured over a period of at least one year. The 2005 Plan limits the number of shares that may be granted as full value awards (that is, grants other than in the form of stock options or stock appreciate rights) to 50% of the total number of shares available for issuance. In general, when awards granted under the 2005 Plan expire or are cancled without having been fully exercised, the shares reserved for those awards will be returned to the share reserve and be available for future awards. However, shares of common stock that are delivered by the grantee or withheld by us as payment of the exercise price in connection with the exercise of an option or payment of the tax withholding obligation in connection with any award will not be returned to the share reserve. We have reserved sufficient common stock to satisfy stock option exercises with newly issued stock. However, we may also use treasury stock to satisfy stock option exercises. F-24 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements Stock option activity during the year ended December 31, 2011 under all of our stock-based compensation plans was as follows (shares in thousands): Total unrecognized compensation costs related to unvested stock-based compensation as of December 31, 2011 was as follows (dollars in thousands): Weighted Average Exercise Price Shares Unrecognized compensation Weighted-average remaining Stock Restricted Stock Options Total $5,898 $2,556 $8,454 Balance, December 31, 2010 4,468 1,683 Granted Exercised (332) Forfeitures and post-vesting cancellations (1,176) 4,643 Balance, December 31, 2011 Exercisable, December 31, 2011 2,105 $6.08 6.81 3.97 7.51 $6.13 $6.67 Fully vested and exercisable stock options and stock options expected to vest as of December 31, 2011 are further summarized as follows (shares in thousands): Total shares Weighted-average exercise price Aggregate intrinsic value Weighted-average remaining contractual term, in years Fully Vested and Exercisable Expected to Vest 2,105 $ 6.67 $2,828,900 4,245 $ 6.13 $4,701,402 6.4 7.5 The total intrinsic value of stock options exercised was $0.9 million, $1.2 million and $0.1 million during the years ended December 31, 2011, 2010 and 2009, respectively. None of our stock options or the underly- ing shares is subject to any right to repurchase by us. Restricted stock activity during the year ended December 31, 2011 was as follows (shares in thou- sands): Weighted- Average Grant Date Fair Value $4.25 6.31 4.34 4.42 $5.10 Shares 1,259 503 (378) (219) 1,165 Unvested balance, December 31, 2010 Granted Vested Forfeited Unvested balance, December 31, 2011 recognition period (in years) 2.7 2.2 2.5 Employee Stock Purchase Plan Our 2004 Employee Stock Purchase Plan (the “ESPP”) permited eligible employees to purchase our common stock at a discount. Eligible employees could elect to participate in the ESPP for two consecutive calendar quarters, referred to as a “purchase period,” during a designated period immediately preceding the purchase period. Purchase periods were established as the six- month periods ending June 30 and December 31 of each year. The price for shares of common stock pur- chased under the ESPP was 95% of the closing sale price per share of common our stock on the last day of the purchase period. The ESPP was intended to be a non-compensatory plan for both tax and financial reporting purposes. We granted less than 0.1 million shares under the ESPP during each of the years during the three year period ended December 31, 2011. Cash received from participation in the ESPP was $0.1 million during each of the years during the three year period ended December 31, 2011. We suspended participation in the ESPP effective July 1, 2011. 18. RELATED PARTY TRANSACTIONS As discussed in note 5, we have a 51% ownership inter- est in Internap Japan, a joint venture that we account for using the equity method. Transactions with Internap Japan are summarized as follows (in thousands): Revenues Direct costs of network sales and services Year Ended December 31, 2011 $192 116 2010 $157 2009 $390 91 168 The total fair value of restricted stock vested during the years ended December 31, 2011, 2010 and 2009 was $2.5 million, $1.7 million and $1.1 million, respectively. The total intrinsic value at December 31, 2011 of all unvested restricted stock was $6.9 million. Accounts receivable Accounts payable December 31, 2011 $43 — 2010 $52 51 F-25 Internap 2011 Form 10-K Financial Section Notes to Consolidated Financial Statements 19. UNAUDITED QUARTERLY RESULTS The following table sets forth selected unaudited quarterly data during the years ended December 31, 2011 and 2010. The quarterly operating results below are not necessarily indicative of those in future periods (in thousands, except for share data). 2011 March 31 June 30 September 30 December 31 Quarter Ended Revenues Direct costs of network, sales and services, exclusive of depreciation and amortization Direct costs of customer support Direct costs of amortization of acquired technologies Restructuring and impairments Net (loss) income Basic and diluted net (loss) income per share $59,404 $60,410 $62,014 $62,800 29,030 5,110 875 189 (1,500) (0.03) 30,569 5,374 875 1,304 (2,612) (0.05) 30,787 5,407 875 123 (1,788) (0.04) 29,924 5,387 875 1,217 4,198 0.08 Quarter Ended 2010 March 31 June 30 September 30 December 31 Revenues Direct costs of network, sales and services, exclusive of depreciation and amortization Direct costs of customer support Direct costs of amortization of acquired technologies Restructuring Net loss Basic and diluted net loss per share $63,365 $60,525 $60,315 $59,959 34,085 4,940 979 18 (260) (0.01) 31,263 4,606 979 1,183 (1,271) (0.03) 31,567 5,033 979 — (1,662) (0.03) 30,508 5,282 874 210 (429) (.01) FINANCIAL STATEMENT SCHEDULE VALUATION AND QUALIFYING ACCOUNTS AND RESERVES (IN THOUSANDS) Year ended December 31, 2009: Allowance for doubtful accounts Year ended December 31, 2010: Allowance for doubtful accounts Year ended December 31, 2011: Allowance for doubtful accounts Balance at Beginning of Fiscal Period Charges to Costs and Expense Deductions Balance at End of Fiscal Period $2,777 $2,711 $(3,535)(1) $1,953 1,953 1,883 1,253 1,082 (1,323)(1) (1,297)(1) 1,883 1,668 (1) Deductions in the allowance for doubtful accounts represent write-offs of uncollectible accounts net of recoveries. 40935_txt_40935_txt 3/15/12 9:54 PM Page 8 This page intentionally left blank. S-1 Internap 2011 Form 10-K Financial Statement Schedule Financial Statement Schedule and Stock Performance Graph STOCK PERFORMANCE GRAPH The following graph compares the cumulative annual total stockholder return for the five-year period ended December 31, 2011, to that of the (a) NASDAQ Market Index, a broad market index and (b) Morningstar Group Index-Software-Application, an index of approximately 159 industry peer companies. The table assumes that $100 was invested on December 31, 2006 and that all dividends were reinvested. The information below has been adjusted to reflect the one-for-10 reverse stock split implemented in July 2006. Our fiscal year ends on December 31. The stock price performance in the following graph is not necessarily indicative of future stock price perform- ance. This performance graph shall not be deemed “filed” for purposes of Section 18 of the Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities under that Section and shall not be deemed to be incorporated by reference into any filing we make under the Securities Act of 1933, as amended, or the Exchange Act. COMPARISON OF FIVE-YEAR CUMULATIVE TOTAL RETURN AMONG INTERNAP NETWORK SERVICES CORPORATION, NASDAQ MARKET INDEX AND MORNINGSTAR GROUP INDEX Comparison of 5 Year Cumulative Total Return Assumes Initial Investment of $100 December 2011 140.00 120.00 100.00 80.00 60.00 40.00 20.00 0.00 2006 2007 2008 2009 2010 2011 Internap Network Services Corporation Morningstar Group Index NASDAQ Market Index Internap Network Services Corporation NASDAQ Market Index Morningstar Group Index 2006 $100.00 100.00 100.00 2007 $ 41.92 110.65 103.10 As of December 31, 2008 $12.58 66.42 64.59 2009 $23.65 96.54 97.50 2010 $ 30.59 114.06 123.37 2011 $ 29.89 113.16 117.99 Internap 2011 Form 10-K Exhibit 31.1 Certification CERTIFICATION I, J. Eric Cooney, certify that: 1. I have reviewed this Annual Report on Form 10-K of Internap Network Services Corporation (the “registrant”); 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such state- ments were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure con- trols and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, includ- ing its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s inter- nal control over financial reporting; and 5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 23, 2012 /s/ J. Eric Cooney J. Eric Cooney President and Chief Executive Officer Exhibit 31.2 Certification Internap 2011 Form 10-K CERTIFICATION I, George E. Kilguss, III, certify that: 1. I have reviewed this Annual Report on Form 10-K of Internap Network Services Corporation (the “registrant”); 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such state- ments were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure con- trols and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, includ- ing its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s inter- nal control over financial reporting; and 5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 23, 2012 /s/ George E. Kilguss, III George E. Kilguss, III Senior Vice President and Chief Financial Officer Exhibit 32.1 Statement Required by 18 U.S.C. Section 1350 Internap 2011 Form 10-K STATEMENT REQUIRED BY 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 This certificate is being delivered pursuant to the requirements of Section 1350 of Chapter 63 (Mail Fraud) of Title 18 (Crimes and Criminal Procedures) of the United States Code and shall not be relied on by any other person for any other purpose. In connection with the Annual Report on Form 10-K of Internap Network Services Corporation (the “Company”) for the year ended December 31, 2011, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), the undersigned, J. Eric Cooney, President and Chief Executive Officer of the Company, certifies that • the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and • information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: February 23, 2012 /s/ J. Eric Cooney J. Eric Cooney President and Chief Executive Officer Exhibit 32.2 Statement Required by 18 U.S.C. Section 1350 STATEMENT REQUIRED BY 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 This certificate is being delivered pursuant to the requirements of Section 1350 of Chapter 63 (Mail Fraud) of Title 18 (Crimes and Criminal Procedures) of the United States Code and shall not be relied on by any other person for any other purpose. In connection with the Annual Report on Form 10-K of Internap Network Services Corporation (the “Company”) for the year ended December 31, 2011, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), the undersigned, George E. Kilguss, III, Senior Vice President and Chief Financial Officer of the Company, certifies that • the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and • information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: February 23, 2012 /s/ George E. Kilguss, III George E. Kilguss, III Senior Vice President and Chief Financial Officer $ 2 5 6 $ 2 4 4 $ 2 4 5 2 0 0 9 2 0 1 0 2 0 1 1 Total Revenue (in millions) $ 1 2 4 $ 1 1 7 $ 1 1 3 2 0 0 9 2 0 1 0 2 0 1 1 Segment Profit (in millions) $ 4 3 $ 3 9 $ 2 8 2 0 0 9 2 0 1 0 2 0 1 1 Adjusted EBITDA (in millions) Fellow Stockholders: 2011 saw the continued execution of the strategic plan we put in place during 2009 and 2010 and the transformation of Internap into a leading global supplier of IT Infrastructure services to the enterprise. Across multiple fronts, we see evidence of our successful execution. From a fi nancial perspective, we returned the company to full-year revenue growth in 2011, after declining 5% year-over-year in 2010. Data center services, including colocation sold in company- controlled data centers and hosting services, continues to be our engine for growth. These core data center services exceeded our expectations by growing faster than market growth rates, which we estimate to be 15% to 20% per year. Over the past several years our revenue mix has become much more weighted to these high growth markets. Our fi rst quarter 2012 revenue will be approximately 60% data center services and 40% IP services, nearly fl ipping these proportions as reported for 2008. We also demonstrated notable increases in pro fi tability Not only have we have assembled an unmatched portfolio of IT in 2011. Segment profi t increased 6% compared with last Infrastructure services, but we deliver these services with best- MANAGEMENT Executive Offi cers J. Eric Cooney President and Chief Executive Offi cer George E. Kilguss III Chief Financial Offi cer and Senior Vice President Steven A. Orchard Senior Vice President, Operations and Support Richard A. Shank Senior Vice President, Global Sales CORPORATE HEADQUARTERS Internap Network Services Corporation One Ravinia Drive, Suite 1300 Atlanta, Georgia 30346 877.843.7627 FINANCIAL AND OTHER COMPANY INFORMATION The Form 10-K for the year ended December 31, 2011, which is included as part of this annual report, as well as other information about Internap, including fi nancial reports, recent fi lings with the Securities and Exchange Commission, and news releases are available in the Investor Services section of Internap’s website at www.internap.com. For a printed copy of our Form 10-K without charge, please contact: year, doubling the growth we delivered in 2010 and Adjusted in-class performance and customer support. While we have a Board of Directors EBITDA reached double-digit annual growth for the second long list of specifi c tasks mapped for 2012, you can monitor our consecutive year. Both of these profi t measures were the progress on several visible items throughout the year: highest they’ve been since Internap’s founding in 1996. • complete construction and successfully open approximately The operational and strategic shift we experienced during 27,000 net sellable square feet of data center footprint in the year was similarly positive. In December, we signifi cantly Los Angeles and Atlanta; enhanced our enterprise hosting business with the acquisition • continue to launch compelling, differentiated services and of Voxel, a global managed hosting and cloud services features in our colocation, hosting and cloud businesses; provider. In addition to increasing the breadth and functionality • integrate Voxel’s staff, technologies and processes into of our hosting services, Voxel expanded our market reach by Internap’s operations. adding capabilities that attract early-stage IT infrastructure customers. Given the increasingly rapid transformation of small start-ups into large technology companies, we believe this strategic acquisition will be an important contributor to our long-term growth and success. With an expanded collection of premium data center assets and a substantial increase in hosting capabilities, there’s plenty for us to look forward to in 2012. We will keep an intense focus on execution as we work to deliver accelerating revenue and profi table growth for our shareholders. Our work last year to enhance our offerings and drive growth went well beyond the acquisition of Voxel. We launched our Sincerely, open source cloud storage and compute platform, integrated XIPTM, our web acceleration technology, into our entire Performance IP network and CDN, and opened 18,000 net sellable square feet of premium high-density data center capacity in a new facility in the Dallas/Fort Worth Metroplex. J. Eric Cooney By the end of this year, we will have increased our footprint in company-controlled data centers by approximately 79,000 net sellable square feet since the fourth quarter of 2009, representing a 74% increase in high-margin selling capacity. Looking back over the last three years, we’ve executed the strategic plan put in place during 2009 and have now completed 2011 with confi dence in this plan as the means to create long- Adjusted EBITDA and segment profi t are non-GAAP measures. Segment profi t is segment revenues less direct costs of network, sales and services, exclusive of depreciation and amortization, as presented in the notes to our consolidated term shareholder value. While the pace of change in our industry fi nancial statements. A reconciliation of Adjusted EBITDA to GAAP loss from is rapid and the competition intense, I’m confi dent that the operations can be found in the attachment to our fourth quarter and full-year 2011 earnings press release, which is available on our website and furnished Internap team is more than up for these challenges. to the Securities and Exchange Commission. Dr. Daniel C. Stanzione Chairman President Emeritus, Bell Laboratories and former Chief Operating Offi cer, Lucent Technologies Charles B. Coe Former President, BellSouth Network Services J. Eric Cooney President and Chief Executive Offi cer Patricia L. Higgins Former President and Chief Executive Offi cer, Switch & Data Facilities Company Kevin L. Ober Managing Partner, Divergent Venture Partners Gary M. Pfeiffer Former Senior Vice President and Chief Financial Offi cer, The DuPont Company Michael A. Ruffolo President and Chief Executive Offi cer, Crossbeam Systems Debora J. Wilson Former President and Chief Executive Offi cer, The Weather Channel Internap Network Services Attn: Investor Services One Ravinia Drive, Suite 1300 Atlanta, Georgia 30346 877.843.7627 ir@internap.com TRANSFER AGENT American Stock Transfer & Trust Company 59 Maiden Lane New York, New York 10038 800.937.5449 admin2@amstock.com INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM PricewaterhouseCoopers, LLP 10 Tenth Street NW, Suite 1400 Atlanta, Georgia 30309 678.419.1000 MARKET INFORMATION Internap’s common stock is traded on the NASDAQ Stock Market under the symbol INAP. 41120cvr.indd 2 41120cvr.indd 2 4/13/12 6:24 PM 4/13/12 6:24 PM Connectivity Colocation Hosting Cloud Intelligent IT Infrastructure™ solutions that deliver unmatched performance and platform fl exibility. One Ravinia Drive | Suite 1300 | Atlanta | Georgia | 30346 | 877.843.7627 | www.internap.com 41120cvr.indd 1 41120cvr.indd 1 4/13/12 5:41 PM 4/13/12 5:41 PM