A n n u A l r e p o r t 2 0 1 3 AnnuAl RepoRt 2013 peRfoRmance without compromise One ravinia drive • suite 1300 • atlanta, geOrgia 30346 877.843.7627 internAp.com 0480_Cov_r1.indd 1 3/25/14 3:25 PM -------------------- -------------------- Dear Fellow Internap Stockholders, During 2013, Internap clearly advanced our mission to power the world’s most innovative and high-performance Internet applications. Through the acquisition of iWeb, new product introductions and several data center expan- sions, we extended our capability to help our customers transform their Internet infrastructure into a competitive advantage. We continue to see our unique combination of hybrid, high-performance IT services resonate with customers as key influencers in their purchase decisions. We exited 2013 assured in the strategic direction we have chosen based on the continued growth in our datacenter services offering including colocation, hosting and cloud IT services. In November, we significantly enhanced our hosting busi- ness with the acquisition of iWeb. In addition to expanding our addressable market to include small to medium busi- ness customers globally, iWeb provides us with a powerful new route to market capability with a proven multi-lingual on-line and inside sales channel. The transaction has approximately doubled the size of our cloud hosting engineering development team, which supports an increased product development velocity, allowing us to bring new services to market faster. We believe this strategic acquisition represents a milestone in the transformation of Internap’s business and will be an important contributor to our long-term profitable growth. Our efforts last year to enhance our offerings and drive profitable growth went well beyond the acquisition of iWeb. We launched a beta of our next generation public cloud built on OpenStack with both virtualized and bare- metal instance options, providing a highly scalable and flexible architecture designed for superior performance and large-scale use cases. Internap remains one of a select group of providers offering a bare-metal cloud solu- tion. The bare-metal cloud solution is an increasingly attractive alternative for big data and other performance- intensive applications when compared against traditional virtualized cloud services. By delivering faster throughput and processing, more consistent performance, a compel- ling price-performance benefit and by removing the “noisy neighbor” issue, bare-metal cloud continues to gain customer acceptance. Research firm Frost & Sullivan recently recognized Internap with its 2014 North American Cloud Services Competitive Strategy Innovation and Leadership Award for our unique ability to meet the emerging infrastructure needs of a new generation of large-scale, performance-intensive applications through a combination of our bare-metal cloud offering, commitment to delivering a positive customer experience and hybrid services offering. Also in 2013, we extended our ability to deliver hybridized IT environments through the launch of our unified customer portal and “cloudy colo” offering – providing a single pane of glass view into customers’ hybrid infrastructure. Notably, this portal allows customers to provision, manage and monitor colocation, hosting and cloud environments through a single, robust interface. Unique in the industry, Internap’s customer portal simpli- fies management of a colocation footprint, minimizes expensive trips to the data center and enables customers to easily leverage cloud-to-colocation hybridization for immediate access to elastic, on-demand resources. We also expanded our company-controlled data center footprint across each of the New York metro, Santa Clara and Boston markets. Taken together, these product innovations and expansions further Internap’s competitive differentiation and support the long-term profitable growth of our business. In financial terms, 2013 was highlighted by record levels of annual revenue, segment profit, adjusted EBITDA and adjusted EBITDA margin. Revenue increased 4% to $283.3 million, underpinned by both organic growth and the acquisition of the iWeb business. Segment profit increased 6% to $151.3 million, as the strategic shift we made toward higher margin company-controlled data centers, hosting and cloud services delivered positive results. Importantly, while we have made solid progress in driving revenue and segment profit growth, we have also been disciplined in managing our cash operating expenses and maintaining our focus on operational excel- lence. As a result, adjusted EBITDA increased 12% to $58.0 million and adjusted EBITDA margin expanded 150 basis points to 20.5%. Internap’s solid financial position provides us with capital flexibility. We ended the year with $35 million in cash and cash equivalents and $50 million in borrowing capacity on our revolving credit facility. Over the past several years the majority of our non-maintenance capital expenditures have been geared toward expansion capital to build new company controlled data centers. Going forward, we expect the mix to shift towards success-based capital expenditures supporting the growth in our hosting and cloud businesses. We have a disciplined approach to capital allocation and believe we have significant opportunity to generate substantial returns on capital in the coming years. Looking into 2014 and beyond, we believe Internap is uniquely positioned to benefit from the continued shift toward IT infrastructure outsourcing. Customers develop- ing large-scale, performance-intensive applications require a range of infrastructure offerings to support specific workload, business and compliance requirements. Internap is unique in its ability to allow customers to easily mix and match colocation, cloud and hosting to create the best-fit infrastructure for their application and business requirements – combining virtual and physical, managed and unmanaged environments. Our priority for 2014 is clear: accelerate profitable growth. We expect to achieve this acceleration with management’s particular focus on new product launches, customer satisfaction and expanded brand awareness for high- performance Internet services. We thank you for your support and for sharing our vision of Internap’s future. Sincerely, J. Eric Cooney President and Chief Executive Officer April 9, 2014 Adjusted EBITDA and segment profit are non-GAAP measures. Segment profit is segment revenues less direct costs of network, sales and services, exclusive of depreciation and amortization, as presented in the notes to our consolidated financial statements. A reconciliation of adjusted EBITDA to GAAP loss from operations can be found in the attachment to our fourth quarter and full-year 2013 earnings press release, which is available on our website and furnished to the Securities and Exchange Commission. UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, DC 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2013 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from _____ to _____. Commission file number: 001-31989 INTERNAP NETWORK SERVICES CORPORATION (Exact Name of Registrant as Specified in Its Charter) Delaware (State or Other Jurisdiction of Incorporation or Organization) 91-2145721 (I.R.S. Employer Identification No.) One Ravinia Drive, Suite 1300, Atlanta, Georgia (Address of Principal Executive Offices) 30346 (Zip Code) (404) 302-9700 (Registrant’s telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of each class Common Stock, $0.001 par value Name of exchange on which registered The NASDAQ Stock Market LLC (NASDAQ Global Market) Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☐ No ☒ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☒ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐ Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preced- ing 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes ☒ No ☐ Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incor- porated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ☒ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting com- pany” in Rule 12b-2 of the Exchange Act. (Check one): Large accelerated filer ☐ Non-accelerated filer ☐ (Do not check if a smaller reporting company) Accelerated filer ☒ Smaller reporting company ☐ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☒ The aggregate market value of the registrant’s outstanding common stock held by non-affiliates of the registrant was $377,987,603 based on a closing price of $8.27 on June 30, 2013, as quoted on the NASDAQ Global Market. As of February 10, 2014, 54,100,932 shares of the registrant’s common stock, par value $0.001 per share, were issued and outstanding. DOCUMENTS INCORPORATED BY REFERENCE Portions of the definitive proxy statement for the registrant’s annual meeting of stockholders to be held May 30, 2014 are incorporated by reference into Part III of this report. Except as expressly incorporated by reference, the registrant’s Proxy Statement shall not be deemed to be a part of this report on Form 10-K. TABLE OF CONTENTS 2 Internap 2013 Form 10-K Part I Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Properties Item 3. Item 4. Mine Safety Disclosures Legal Proceedings Part II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Item 6. Selected Financial Data Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Item 8. Disclosures About Market Risk Financial Statements and Supplementary Data Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information Part III Item 10. Directors, Executive Officers and Corporate Governance Item 11. Executive Compensation Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Item 13. Certain Relationships and Related Transactions, and Director Independence Item 14. Principal Accountant Fees and Services Part IV Item 15. Exhibits and Financial Statement Schedules Signatures Page 3 7 18 19 19 19 20 21 23 34 35 35 35 36 37 37 37 37 37 38 41 3 Internap 2013 Form 10-K Part I Item 1. Business FORWARD-LOOKING STATEMENTS This Annual Report on Form 10-K, particularly Manage- ment’s Discussion and Analysis of Financial Condition and Results of Operations set forth below, and notes to our accompanying audited consolidated financial state- ments, contain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include state- ments regarding industry trends, our future financial position and performance, business strategy, revenues and expenses in future periods, projected levels of growth and other matters that do not relate strictly to historical facts. These statements are often identified by words such as “may,” “will,” “seeks,” “anticipates,” “believes,” “estimates,” “expects,” “projects,” “fore- casts,” “plans,” “intends,” “continue,” “could” or “should,” that an “opportunity” exists, that we are “posi- tioned” for a particular result, statements regarding our vision or similar expressions or variations. These state- ments are based on the beliefs and expectations of our management team based on information currently avail- able. Such forward-looking statements are not guaran- tees of future performance and are subject to risks and uncertainties that could cause actual results to differ materially from those contemplated by forward-looking statements. Important factors currently known to our management that could cause or contribute to such dif- ferences include, but are not limited to, those refer- enced in Item 1A “Risk Factors.” We undertake no obli- gation to update any forward-looking statements as a result of new information, future events or otherwise. As used herein, except as otherwise indicated by con- text, references to “we,” “us,” “our,” “Internap” or the “Company” refer to Internap Network Services Corpora- tion and our subsidiaries. Part I Item 1. BUSINESS OVERVIEW Internap’s vision is to help people build and manage the world’s best performing Internet infrastructure. Today, our infrastructure services power many of the applica- tions that shape the way we live, work and play. Internap’s hybrid Internet infrastructure services deliver “performance without compromise” – blending virtual and bare-metal cloud, hosting and colocation services across a global network of data centers, optimized from the application to the end user and backed by our cus- tomer support. Many of the world’s most innovative companies rely on Internap to make their applications faster and more scalable. OUR INDUSTRY Internap competes in the large and fast-growing market for Internet infrastructure services (outsourced data center, compute, storage and network services). Three complementary trends are driving demand for Internet infrastructure services: the growth of the digital economy, the increasing tendency toward outsourcing and the adoption of cloud computing. The Growth of the Digital Economy The “digital economy” continues to impact existing business models, with a new generation of networked applications. Widespread adoption of mobile Internet devices combined with rising expectations around the performance and availability of both consumer and business applications places increasing pressure on enterprises to deliver a seamless end-user experience on any device at any time. At the same time, Software- as-a-Service (“SaaS”) models have changed data usage patterns with information traditionally maintained on individual machines and back-office servers now being streamed across the Internet. These applications require new diligence and focus on predictable perfor- mance and data security. The Increasing Tendency Toward Outsourcing With more applications, security concerns and compli- ance issues all placing new burdens on the traditional IT model and driving new costs and complexity, IT organi- zations are increasingly turning to infrastructure out- sourcing to free up valuable internal resources to focus on their core business, improve service levels and lower the overall cost of their IT operations. The macro- economic trends over the past several years have led to a significant reduction of operating and capital budgets in IT organizations. These organizations are forced to balance this growing complexity with a cost-cutting cul- ture and staff resource limitation that requires they do more with less. The Adoption of Cloud Computing Amidst this environment, the emergence of public cloud Infrastructure-as-a-Service (“IaaS”) offerings have accelerated digital innovation by lowering the barrier to entry for new business creation. IaaS offerings allow new enterprises to procure and pay for infrastructure on an as-needed basis while minimizing upfront operating expenses, reducing complexity and increasing agility. Although most organizations initially relied on cloud ser- vices for non-mission critical workloads, such as testing and development, growing adoption and the maturation of cloud platforms have increased confidence in migrat- ing key business applications to the cloud. This, in turn, has led to a new generation of applications that are being architected from the ground up, to run on stan- dardized public cloud infrastructure. 4 Internap 2013 Form 10-K Part I Item 1. Business OUR BUSINESS The Internet infrastructure services market comprises a range of infrastructure offerings that have emerged in response to shifting business and technology drivers; Internap competes specifically in the markets for retail colocation, hosting and IAAS. Different customer use cases and business requirements dictate the need for specific services or a combination of services enabled through hybridization. Internap provides high-performance, hybrid Internet infrastructure services that make our customers’ appli- cations faster and more scalable. We offer: • hybrid infrastructure services: customers can mix and match cloud, hosting and colocation for the optimal combination of services to meet specific application and business requirements; • delivered across a global network of data centers; • supported by network optimization services that leverage our proprietary technologies to maximize uptime and minimize latency for customers’ applica- tions; and • managed with a “single-pane-of-glass” customer portal, backed by service level agreements (“SLAs”) and our team of dedicated support professionals. OUR SEGMENTS Data Center Services Segment Our data center services segment includes colocation, hosting and cloud services. Colocation involves provid- ing physical space within data centers and associated services such as power, interconnection, environmental controls, monitoring and security while allowing our customers to deploy and manage their servers, storage and other equipment in our secure data centers. Host- ing and cloud services involve the provision and mainte- nance of hardware, operating system software, man- agement and monitoring software, data center infrastructure and interconnection, while allowing our customers to own and manage their software applica- tions and content. We sell our data center services at 49 data centers across North America, Europe and the Asia-Pacific region. We refer to 16 of these facilities as “company- controlled,” meaning we control the data centers’ operations, staffing and infrastructure and have negoti- ated long-term leases for the facilities. For these company-controlled facilities, we have designed the data center infrastructure, procured the capital equip- ment, deployed the infrastructure and are responsible for the operation and maintenance of the facility. Our objective with the lease is to control the asset for its economic life, which is typically 10 to 25 years. We refer to the remaining 33 data centers as “partner” sites. In these locations, a third-party has designed and deployed the infrastructure and provides for the opera- tion and maintenance of the facility. Our leases for part- ner sites have shorter terms and are often linked directly to our underlying customer contract terms for the facil- ity. We typically choose to resell these partner facilities only when there is a strategic rationale, such as a cus- tomer requirement for a particular partner facility in combination with a requirement for significant Internap company-controlled data center services. As of Decem- ber 31, 2013, we had 219,000 net-sellable square feet of company-controlled datacenter space and 61,000 net sellable square feet of partner datacenter space in our portfolio. We believe the long-term demand for data center ser- vices will continue, and to address this long-term demand, we continue to incur capital expenditures to expand company-controlled data center capacity. Dur- ing December 2013, we opened a new company- controlled data center to expand capacity in the metro New York market. This expansion will add approxi- mately 55,000 net sellable square feet to our company- controlled data center footprint when fully deployed. In addition, on November 26, 2013, we acquired iWeb Group Inc. (“iWeb”). Headquartered in Montreal, Que- bec, Canada, iWeb has four company-controlled data centers supporting hosting, cloud and colocation ser- vices. iWeb’s offerings extend our existing portfolio and expand our addressable market to global small-to- medium sized businesses through an e-commerce route to market. We included iWeb’s financial results in our data center services segment since the acquisition date. IP Services Segment Our Internet Protocol (“IP”) services segment includes our patented Performance IP™ service, content delivery network (“CDN”) services and IP routing hardware and software platform. By intelligently routing traffic with redundant, high-speed connections over multiple major Internet backbones, our IP services provide high- performance and highly-reliable delivery of content, applications and communications to end users globally. We deliver our IP services through 87 IP service points around the world, which include 25 CDN points of pres- ence (“POPs”). Our patented and patent-pending network route optimi- zation technologies address inherent weaknesses of the Internet, allowing businesses to take advantage of the convenience, flexibility and reach of the Internet to con- nect to customers, suppliers and partners, and to adopt new IT delivery models, in a scalable, reliable and pre- dictable manner. Our services take into account the unique performance requirements of each business application to ensure performance as designed, without unnecessary cost. 5 Internap 2013 Form 10-K Part I Item 1. Business Our CDN services enable our customers to quickly and securely stream and distribute rich media and content, such as video, audio software and applications, to audi- ences across the globe through strategically located POPs. Providing capacity-on-demand to handle large events and unanticipated traffic spikes, we deliver scal- able high-quality content distribution and audience- analytic tools. For more information regarding our operating segments, please see note 12 to our accompanying consolidated financial statements. DATA CENTERS, PRIVATE NETWORK ACCESS POINTS AND CDN POPS Our data centers and private network access points (“P-NAPs”) feature multiple direct high-speed connections to major internet service providers (“ISPs”). We have data centers, P-NAPs and CDN POPs in the following markets, some of which have multiple sites: Internap operated Atlanta Boston Dallas Houston Los Angeles Montreal New York Metro Santa Clara Seattle Domestic sites operated under third party agreements International sites operated under third party agreements Atlanta Boston Chicago Dallas Denver Los Angeles Miami New York metro Oakland Orange County San Diego Philadelphia Phoenix San Francisco San Jose Santa Clara Seattle Washington DC Amsterdam Frankfurt Hong Kong London Osaka(1) Paris Singapore Sydney Tokyo(1) Toronto (1) Through our joint venture in Internap Japan Co., Ltd. with NTT-ME Corporation and Nippon Telegraph and Telephone Corporation. FINANCIAL INFORMATION ABOUT GEOGRAPHIC AREAS For each of the three years ended December 31, 2013, we derived less than 10% of our total revenues from operations outside the United States. RESEARCH AND DEVELOPMENT Research and development costs, including product development costs, are included in general and admin- istrative costs and are expensed as incurred. These costs primarily relate to our development and enhance- ment of IP routing technology, acceleration and cloud technologies and network engineering costs associated with changes to the functionality of our proprietary ser- vices and network architecture. Research and develop- ment costs were $2.1 million, $2.0 million and $0.2 mil- lion during the years ended December 31, 2013, 2012 and 2011, respectively. These costs do not include $7.5 million, $6.7 million and $9.8 million of internal-use soft- ware costs capitalized during the years ended Decem- ber 31, 2013, 2012 and 2011, respectively. CUSTOMERS As of December 31, 2013, we had approximately 13,000 customers, which include iWeb customers in a variety of industries. Key industries we serve are software and Internet; media and entertainment, including gaming; business services; hosting; health care and information technology infrastructure; and telecommunications. Our customer base is not concentrated in any particular industry; in each of the past three years, no single cus- tomer accounted for 10% or more of our revenues. COMPETITION The market for Internet infrastructure services is intensely competitive, remains highly fragmented and is characterized by rapid innovation, steady price erosion and consolidation. We believe that the principal factors of competition for service providers in our target mar- kets include breadth of product offering, product fea- tures and performance, level of customer service and technical support, price and brand recognition. We believe that we can compete on the basis of these fac- tors. Our current and potential competition primarily consists of: • colocation, hosting and cloud providers, including Equinix, Inc.; Rackspace, Inc.; Amazon Web Ser- vices; Telx Group, Inc.; CyrusOne; CenturyLink, Inc.; Softlayer (IBM); SunGard Availability Services and QTS Realty Trust, Inc.; and • ISPs that provide connectivity services and storage solutions, including AT&T Inc.; Sprint Nextel Corpora- tion; Verizon Communications Inc.; Level 3 Communi- cations, Inc.; Akamai Technologies, Inc. and Limelight Networks, Inc. Competition will likely continue to put price pressure on us. Our competitors may have longer operating histories or presence in key markets, greater name recognition, larger customer bases and greater financial, sales and marketing, distribution, engineering, technical and other resources than we have. As a result, these competitors may be able to introduce emerging technologies on a broader scale and adapt more quickly to changes in customer requirements, potentially at lower costs, or to 6 Internap 2013 Form 10-K Part I Item 1. Business devote greater resources to the promotion and sale of their services and products. In all of our markets, we also may face competition from newly-established competitors, suppliers of services or products based on new or emerging technologies and customers that choose to develop their own network services or prod- ucts. We also may encounter further consolidation in the markets in which we compete. Increased competition could result in additional pricing pressures, decreased gross margins and loss of market share, which may materially and adversely affect our business, consoli- dated financial condition, results of operations and cash flows. OUR COMPETITIVE DIFFERENTIATION Internap aims to be the partner of choice for people developing the world’s most innovative applications by creating and operating the best-performing Internet infrastructure. We are uniquely positioned to help our customers make their applications faster and more scal- able in three key ways. Our High-Performance Service Offering Providing the best performing infrastructure services is in Internap’s DNA. The company was founded in 1996 to provide a better way to deliver packets across the Inter- net and, even today, our Performance IP™ service is the gold standard for business Internet connectivity. As we have expanded and evolved our business, delivering the best performance has remained a central value starting with the design of company-controlled data centers, which are the foundation for our hybrid infrastructure services and feature industry-leading power densities and complete infrastructure redundancy to efficiently support business growth while minimizing downtime. Similarly, we have designed our public cloud offering to support high-performance workloads with bare-metal and virtual compute options. Our bare-metal cloud sup- ports big data applications better than virtualized cloud alternatives by delivering faster throughput and pro- cessing, more consistent performance by removing the “noisy neighbor effect” and more efficient price to per- formance – with significant cost savings over nominal virtual equivalents. Our Hybrid Approach to Internet Infrastructure and Hosting Venue Interoperability We believe the breadth of our services offering provides additional compelling differentiation. Customers require a range of infrastructure offerings to support specific workload, business and compliance, and we are unique in our ability to allow customers to easily mix and match colocation, cloud and hosting (virtual and physical, managed and unmanaged environments) to create the best-fit infrastructure for their application and business requirements. All of our infrastructure services seamlessly intercon- nect via a single unified network to enable hybridized IT environments for maximum scalability, efficiency and flexibility. Our unified customer portal provides a single pane of glass view into customers’ hybrid infrastructure, allowing them to provision, manage and monitor colocation, hosting and cloud environments through a single, robust interface. This simplifies management of the colocation footprint, minimizes expensive trips to the data center and enables customers to easily lever- age cloud-to-colocation hybridization for immediate access to elastic, on-demand resources. Our Customer Support Ultimately, our services are only as strong as the people behind them. Internap’s award-winning, fully-redundant Network Operations Centers (“NOC”) deliver outstand- ing service and act as a virtual extension of our custom- ers’ infrastructure teams. Our NOCs are staffed by experienced engineers who proactively monitor our ser- vices and network to solve issues before problems arise. We recognize that the performance and availabil- ity of our services is mission-critical to our customers’ businesses and we guarantee those services with a 100% SLA, which features proactive alerts and credits. INTELLECTUAL PROPERTY Our success and ability to compete depend in part on our ability to develop and maintain the proprietary aspects of our IT infrastructure services and operate without infringing on the proprietary rights of others. We rely on a combination of patent, trademark, trade secret and contractual restrictions to protect the proprietary aspects of our technology. As of December 31, 2013, we had 21 patents (16 issued in the United States and five issued internationally) that extend to various dates between 2017 and 2031, and 13 registered trademarks in the United States. Although we believe the protection afforded by our patents, trademarks and trade secrets has value, the rapidly changing technology in our indus- try and uncertainties in the legal process make our future success dependent primarily on the innovative skills, technological expertise and management abilities of our employees rather than on the protection afforded by patent, trademark and trade secret laws. We seek to limit disclosure of our intellectual property by requiring employees and consultants with access to our propri- etary information to execute confidentiality agreements with us. EMPLOYEES As of December 31, 2013, we had approximately 700 employees. None of our employees are represented by a labor union, and we have not experienced any work stoppages. We consider the relationships with our employees to be good. 7 Internap 2013 Form 10-K Part I Item 1. Business ADDITIONAL INFORMATION We make available through our company web site, free of charge, our company filings with the Securities and Exchange Commission (the “SEC”) as soon as reason- ably practicable after we electronically file them with, or furnish them to, the SEC. These include our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, proxy statements, registration statements and any amendments to those documents. Our web site is www.internap.com and the link to our SEC filings is http://ir.internap.com/ financials.cfm. Our principal executive offices are located at One Ravinia Drive, Suite 1300, Atlanta, Geor- gia 30346, and our telephone number is (404) 302-9700. We incorporated in Washington in 1996 and reincorpo- rated in Delaware in 2001. Our common stock trades on the Nasdaq Global Market under the symbol “INAP.” Item 1A. RISK FACTORS We operate in a changing environment that involves numerous known and unknown risks and uncertainties that could have a materially adverse impact on our operations. The risks described below highlight some of the factors that have affected, and in the future could affect, our operations. You should carefully consider these risks. These risks are not the only ones we may face. Additional risks and uncertainties of which we are unaware or that we currently deem immaterial also may become important factors that affect us. If any of the events or circumstances described in the following risks occurs, our business, consolidated financial condition, results of operations, cash flows or any combination of the foregoing could be materially and adversely affected. Our risks are described in detail below; however, the more significant risks we face can be summarized into several broad categories, including: The future evolution of the technology industries in which we operate is difficult to predict, highly competi- tive and requires continual innovation and development, strategic planning, capital investment, demand planning and space utilization management to remain viable. We face on-going challenges to develop new services and products to maintain current customers and obtain new ones, whether in a cost-effective manner or at all. In addition, technological advantages typically devalue rapidly creating constant pressure on pricing and cost structures and hindering our ability to maintain or increase margins. We are dependent on numerous suppliers, vendors and other third-party providers across a wide spectrum of products and services to operate our business. These include real-estate, network capacity and access points, network equipment and supplies, power and other vendors. In many cases the suppliers of these products and services are not only vendors, they are also competitors. While we maintain contractual agree- ments with these suppliers, we have limited ability to guarantee they will meet their obligations, or that we will be able to continue to obtain the products and services necessary to operate our business in sufficient supply, or at an acceptable cost. Our business model involves designing, deploying and maintaining a complex set of network infrastructures at considerable capital expense. We invest significant resources to help maintain the integrity of our infrastruc- ture and support our customers; however, we face con- stant challenges related to our network infrastructure, including capital forecasting, demand planning, space utilization management, physical failures, obsoles- cence, maintaining redundancies, physical and elec- tronic security breaches, power demand and other risks. Our financial results have fluctuated over time and we have a history of losses, including in each of the past three years. We have also incurred significant charges related to impairments and restructuring efforts, which, along with other factors, may contribute to volatility in our stock price. RISKS RELATED TO OUR INDUSTRIES We cannot predict with certainty the future evolution of the IT infrastructure market in which we compete, and may be unable to respond effectively or on a timely basis to rapid technological change. The IT infrastructure market in which we compete is characterized by rapidly changing technology, industry standards and customer needs, as well as by frequent new product and service introductions. As evidenced by our investment in and offering to our enterprise custom- ers of a full portfolio of hosting solutions, innovative new technologies and evolving industry standards have the potential to become the “new normal,” either replacing or providing efficient, potentially lower-cost alternatives to other, more traditional, services. The adoption of such new technologies or industry standards could ren- der our existing services obsolete and unmarketable. Our failure to anticipate new technology trends that eventually may become the preferred technology choice of our customers, to adapt our technology to any changes in the prevailing industry standards (or, con- versely, for there to be an absence of generally accepted standards) could materially and adversely affect our business. Our pursuit of and investment in necessary technological advances may require sub- stantial time and expense, but will not guarantee that we can successfully adapt our network and services to alternative access devices and technologies. Techno- logical advances in computer processing, storage, capacity, component size or power management could result in a decreased demand for our data center and hosting services. Likewise, if the Internet backbone becomes subject to a form of central management or gatekeeping control, or if ISPs establish an economic 8 Internap 2013 Form 10-K Part I Item 1. Business settlement arrangement regarding the exchange of traf- fic between Internet networks that is passed on to Inter- net users, the demand for our IP and CDN services could be materially and adversely affected. If we are unable to develop new and enhanced ser- vices and products that achieve widespread market acceptance, or if we are unable to improve the per- formance and features of our existing services and products or adapt our business model to keep pace with industry trends, our business and operating results could be adversely affected. In addition, if we cannot adapt our business models to keep pace with industry trends, our revenue could be negatively impacted. If we are not successful in manag- ing these risks and challenges, or if our new services, products and product upgrades are not technologically competitive or do not achieve market acceptance, we may experience a decrease in our revenues and earnings. Our capital investment strategy for data center and IT infrastructure services expansion may contain erroneous assumptions causing our return on invested capital to be materially lower than expected. The market in which we compete is constantly evolving. The process of expending research and development to create new services and products, and the technologies that support them, is expensive, time and labor inten- sive and uncertain. We may not understand the market demand for new services and products or not be able to overcome technical problems with new services. The demand for top research and development talent is high, and there is significant competition for these scarce resources. Our future success may depend on our ability to respond to the rapidly changing needs of our customers by expending research and development in a cost- effective manner to acquire talent, develop and intro- duce new services, products and product upgrades on a timely basis. New product development and introduc- tion involves a significant commitment of time and resources and is subject to a number of risks and chal- lenges, including: • sourcing, identifying, obtaining and maintaining quali- fied research and development staff with the appro- priate skill and expertise; • managing the length of the development cycle for new products and product enhancements, which his- torically has been longer than expected; • identifying and adapting to emerging and evolving industry standards and to technological develop- ments by our competitors’ and customers’ services and products; • developing or expanding efficient sales channels; • entering into new or unproven markets where we have limited experience; • managing new service and product service strategies and integrating them with our existing services and products; • incorporating acquired products and technologies; Our strategic decision to invest capital in expanding our data center and IT infrastructure services is based on, among other things, significant assumptions relative to expected growth of these markets, our competitors’ plans and current and expected occupancy rates. We have no way of ensuring the data or models we use to deploy capital into existing markets, or to create new markets, has been or will be accurate. Errors or impreci- sion in these estimates, especially those related to cus- tomer demand, could cause actual results to differ materially from expected results and could adversely affect our business, consolidated financial condition, results of operations and cash flows. We may experience difficulties in executing our capi- tal investment strategy to expand our IT infrastruc- ture services, upgrade existing facilities or establish new facilities, products, services or capabilities. As part of our strategy, we may continue to expand our IT infrastructure services, particularly into new geo- graphic markets. We expect that we may encounter challenges and difficulties in implementing our expan- sion plans. This could cause us to grow at a slower pace investment modeling. than projected in our capital These challenges and difficulties relate to our ability to: • identify and obtain the use of locations meeting our selection criteria on competitive terms; • estimate costs and control delays; • obtain necessary permits on a timely basis, if at all; • generate sufficient cash flow from operations or through current or additional debt or equity financings to support these expansion plans; • establish key relationships with IT infrastructure pro- viders; • hire, train, retain and manage sufficient operational and technical employees and supporting personnel; • obtain the necessary power density and supply from • trade compliance issues affecting our ability to ship local utility companies; new products to international markets; and • obtaining required technology licenses and technical access from operating system software vendors on reasonable terms to enable the development and deployment of interoperable products. • avoid labor issues impacting our suppliers, such as a strike; and • identify and obtain contractors that will not default on the agreed upon contract performance. 9 Internap 2013 Form 10-K Part I Item 1. Business If we encounter greater than anticipated difficulties in implementing our expansion plans, are unable to deploy new IT infrastructure services or do not adequately con- trol expenses associated with the deployment of new IT infrastructure services, it may be necessary to take additional actions, which could divert management’s attention and strain our operational and financial resources. We may not successfully address any or all of these challenges, and our failure to do so would adversely affect our business, consolidated financial condition, results of operations and cash flows. Our estimation of future data center space needs may be inaccurate, leading to missed sales opportu- nities or additional expenses through unnecessary carrying costs. Adding data center space involves significant capital outlays well ahead of planned usage. Although we believe we can accurately project future space needs in particular markets, these plans require significant esti- mates and assumptions based on available market data. Errors or imprecision in these estimates or the data on which the estimates are based could result in either an oversupply or undersupply of space in a par- ticular market and cause actual results to differ materi- ally from expected results and correspondingly have a material adverse impact on our business, consolidated financial condition, results of operations and cash flows. Pricing pressure may continue to decrease our rev- enue for certain services such as Internet connectiv- ity, data transit and/or data storage services. Pricing for Internet connectivity, data transit and data storage services has declined significantly in recent years and may continue to decline, which would con- tinue to impact our IP services segment. By bundling their services and reducing the overall cost of their ser- vice offerings, certain of our competitors may be able to provide customers with reduced costs in connection with their Internet connectivity, data transit and data storage services or private network services, thereby significantly increasing the pressure on us to decrease our prices. Increased price competition, significant price deflation and other related competitive pressures have eroded, and could continue to erode, our revenue and could materially and adversely affect our results of operations if we are unable to control or reduce our costs. Because we rely on ISPs to deliver our services and have agreed with some of these providers to pur- chase minimum amounts of service at predetermined prices, our profitability could be adversely affected by competitive price reductions to our customers even if accompanied with an increased number of customers. The market in which we operate is highly competi- tive and is likely to consolidate, and we may lack the financial and other resources, expertise or capability necessary to capture increased market share or maintain our market share. We compete in the IT infrastructure services market, which is rapidly evolving, highly competitive and likely to be characterized by overcapacity, industry consolida- tion and continued pricing pressure. Our competitors may consolidate with one another or acquire software- application vendors or technology providers, enabling them to more effectively compete with us. We believe that participants in this market must grow rapidly and achieve a significant presence to compete effectively. This consolidation could affect prices and other com- petitive factors in ways that would impede our ability to compete successfully in the IT infrastructure market. Further, our business is not as developed as that of many of our competitors. Many of our competitors have substantially greater financial, technical and market resources, greater name recognition and more estab- lished relationships in the industry. Many of our com- petitors may be able to: • develop and expand their IT infrastructure and service offerings more rapidly; • adapt to new or emerging technologies and changes in customer requirements more quickly; • take advantage of acquisitions and other opportuni- ties more readily; or • devote greater resources to the marketing and sale of their services and adopt more aggressive pricing poli- cies than we can. In addition, ISPs may make technological advance- ments, such as the introduction of improved routing protocols to enhance the quality of their services, which could negatively impact the demand for our IT infra- structure services. We also expect that we will face additional competition as we expand our product offer- ings, including competition from technology and tele- communications companies and non-technology com- panies which are entering the market through leveraging their existing or expanded network services and cloud infrastructure. Further, the ability of some of these potential competitors to bundle other services and products with their network services could place us at a competitive disadvantage. Various companies also are exploring the possibility of providing, or are currently providing, high-speed, intelligent data services that use connections to more than one network or use alternative delivery methods, including the cable television infra- structure, direct broadcast satellites and wireless local loops. We may lack the financial and other resources, exper- tise or capability necessary to maintain or capture increased market share. Increased competition and technological advancements by our competitors could materially and adversely affect our business, consoli- dated financial condition, results of operations and cash flows. Failure to retain existing customers or add new cus- tomers may cause our revenue to decline. In addition to adding new customers, we must sell addi- tional services to existing customers and encourage them to increase their usage levels to increase our rev- enue. If our existing and prospective customers do not 10 Internap 2013 Form 10-K Part I Item 1. Business perceive our services to be of sufficiently high value and quality, we may not be able to retain our current cus- tomers or attract new ones. Our customers have no obligation to renew their agreements for our services after the expiration of their initial commitment, and these agreements may not be renewed at the same price or level of service, if at all. Due to the significant upfront costs of implementing IT infrastructure services, if our customers do not renew or cancel their agreements, we may not be able to recover the initial costs associated with bringing additional infrastructure on-line. Our customers’ renewal rates may decline or fluctuate as a result of a number of factors, including: • their level of satisfaction with our services; • our ability to provide features and functionality demanded by our customers; • the prices of our services compared to our competi- tors; • technological advances that allow customers to meet their needs with fewer infrastructure resources; • mergers and acquisitions affecting our customer base; and • reduction in our customers’ spending levels. If our customers do not renew their agreements with us or if they renew on less favorable terms, our revenue would decline and our business may suffer. Similarly, our customer agreements may provide for minimum commitments that may be significantly below our cus- tomers’ historical usage levels. Consequently, these customers could significantly curtail their usage without incurring any incremental fees under our agreements. In this event, our revenue would be lower than expected and our operating results could suffer. We have a long sales cycle for our IT infrastructure services and the implementation efforts required by customers to activate them can be substantial. Our IT infrastructure services are complex and require substantial sales efforts and technical consultation to implement. A customer’s decision to outsource some or all of its IT infrastructure typically involves a significant commitment of resources. Some customers may be reluctant to purchase our services due to their inability to accurately forecast future demand, delay in decision- making or inability to obtain necessary internal approv- als to commit resources. We may expend time and resources pursuing a particular sale or customer that does not result in revenue. Delays due to the length of our sales cycle may harm our ability to meet our fore- casts and materially and adversely affect our revenues and operating results. We may lose customers if they elect to develop or maintain some or all of their IT infrastructure ser- vices internally. Our current and potential customers may decide to develop or maintain their own IT infrastructure rather than outsource to service providers like us. These in-house IT infrastructure services could be perceived to be superior or more cost effective compared to our ser- vices. If we fail to offer IT infrastructure services that compete favorably with in-sourced services or if we fail to differentiate our IT infrastructure services, we may lose customers or fail to attract customers that may consider pursuing this in-sourced approach, and our business, consolidated financial condition and results of operations would suffer as a result. In addition, our customers’ business models may change in ways that we do not anticipate and these changes could reduce or eliminate our customers’ needs for our services. If this occurs, we could lose cus- tomers or potential customers, and our business and financial results would suffer. As a result of these or similar potential developments in the future, it is pos- sible that competitive dynamics in our market may require us to reduce our prices, which could harm our revenue, gross margin and operating results. If governments modify or increase regulation of the Internet, or goods or services necessary to operate the Internet or our IT infrastructure, our services could become more costly. International bodies and federal, state and local govern- ments have adopted a number of laws and regulations that affect the Internet and are likely to continue to seek to implement additional laws and regulations. In addi- tion, federal and state agencies have adopted or are actively considering regulation of various aspects of the Internet and/or IP services, including taxation of trans- actions, regulation of broadband providers and broad- band Internet access, enhanced data privacy and reten- tion legislation and various energy regulations. Additionally, potential laws and regulations not specifi- cally directed at the Internet, but targeted at goods or services necessary to operate the Internet, could have a negative impact on us. These factors may impact the delivery of our services by driving up the cost of power, which is a significant cost of operating our data centers and other service points. We face the risk that the Federal Communications Com- mission (“FCC”) may increase regulation or that Con- gress or one or more states will approve legislation sig- nificantly affecting our business. For example, in 2010, the FCC adopted new Open Internet rules intended to preserve and promote the Internet’s openness and the transparency of its protocols to encourage innovation by providers of content, applications, services and devices. While aimed primarily at regulating broadband service providers, such services are defined for pur- poses of the new rules as “mass-market retail service,” meaning a service marketed and sold on a standardized basis to residential customers, small businesses cus- tomers. Mass market excludes enterprise service offer- ings provided to larger organizations through custom- ized or individually-negotiated arrangements, or “edge” content providers who provide content, services and applications over the Internet, both of whom are among our typical customers. On January 14, 2014, the U.S. Court of Appeals for the D.C. Circuit vacated the FCC’s 11 Internap 2013 Form 10-K Part I Item 1. Business core anti-discrimination and anti-blocking rules imposed on broadband providers, holding that this was impermissible common carrier regulation when the FCC had previously determined that broadband services are information services, not telecommunications services subject to common carrier regulation. By contrast, the court held that the FCC’s transparency and disclosure requirements on broadband providers did not amount to per se common carrier regulation and upheld them. While future actions are difficult to predict, if the FCC attempts to reformulate its regulation of broadband pro- viders or Congress rewrites the Telecommunications Act to regulate broadband providers as common carri- ers, this could lead to expanded regulation of the Inter- net that could impact our business. Companies like ours, whose business involves providing enterprise net- works for cloud computing and other applications, could have their operations and costs impacted by a top-to-bottom review of broadband access principles. On the other hand, it remains unclear what cost struc- ture that businesses like ours that pay for broadband access services will face if and when broadband service providers choose to exercise greater rights to imple- ment paid priority or tiered pricing for broadband access. Any of these developments could significantly impact our business. In addition, laws relating to the liability of private net- work operators and information carried on or dissemi- nated through their networks are unsettled, both in the U.S. and abroad. The nature of any new laws and regu- lations and the interpretation of applicability to the Inter- net of existing laws governing intellectual property own- ership and infringement, copyright, trademark, trade secret, obscenity, libel, employment, personal privacy, consumer protection and other issues are uncertain and developing. We may become subject to legal claims such as defamation, invasion of privacy or copyright infringement in connection with content stored on or distributed through our network. We cannot predict the impact, if any, that future regulation or regulatory changes may have on our business. In 2012, one of our subsidiaries began offering metro connect and metro connect extended ethernet data transmission services to customers colocated at our data centers to enable expanded connectivity at mul- tiple locations. These are regulated telecommunications services, which require our subsidiary to apply for, obtain and maintain in good status a regulatory certifi- cation(s) and often a tariff in each state in which these services are offered. There are various regulatory com- pliance requirements to operate as a telecommunica- tions carrier, such as the filing of tariffs, annual reports and universal service reports, all of which must be sat- isfied to continue to offer these services, and avoid any enforcement actions by federal or state regulators. We also must ensure that we are in compliance with state consumer protection laws in every state in which the subsidiary offers such services. Failure to comply with any of these requirements could negatively impact our business. RISKS RELATED TO OUR BUSINESS We depend on third-party suppliers for key elements of our IT infrastructure services. If we are unable to obtain these elements on a cost-effective basis, or at all, or if such services are interrupted, limited or terminated, our growth prospects and business operations may be adversely affected. In delivering our services, we rely on a number of Inter- net networks, many of which are built and operated by third parties. To provide high performance connectivity services through our network access points, we pur- chase connections from several ISPs. We can offer no assurances that these ISPs will continue to provide ser- vice to us on a cost-effective basis or on competitive terms, if at all, or that these providers will provide us with additional capacity to adequately meet customer demand or to expand our business. Consolidation among ISPs limits the number of vendors from which we obtain service, possibly resulting in higher network costs to us. We may be unable to establish and maintain relationships with other ISPs that may emerge or that are significant in geographic areas, such as Asia, India and Europe, in which we may locate our future network access points. Any of these situations could limit our growth prospects and materially and adversely affect our business. We also depend on other companies to supply various key elements of our network infrastructure, including the network access loops between our network access loops between our network points and our ISP, local access points and our customers’ networks and certain end-user access networks. Pricing for such network access loops and local loops has risen significantly over time and operators of these networks may take mea- sures that could degrade, disrupt or increase the cost of our or our customers’ access to certain of these end- user access networks by restricting or prohibiting the use of their networks to support or facilitate our ser- vices, or by charging increased fees. Some of our com- petitors have their own network access loops and local loops and are, therefore, not subject to similar availabil- ity and pricing issues. For data center and hosting facilities, we rely on a num- ber of vendors to provide physical space, convert or build space to our specifications, provide power, inter- nal cabling and wiring, climate control, physical security and system redundancy. We typically obtain physical space through long-term leases. We utilize multiple other vendors to perform leasehold improvements nec- essary to make the physical space available for occu- pancy. The demand for premium data center and host- ing space in several key markets has outpaced supply over recent years and the imbalance is projected to con- tinue over the near term. This has limited our physical space options and increased, and will continue to increase, our costs to add capacity. If we are not able to procure space through renewing our existing leases or 12 Internap 2013 Form 10-K Part I Item 1. Business entering new leases, or not able to contain cost for physical space, or are not able to pass these costs on to our customers, our results will be adversely affected. In addition, we currently purchase infrastructure equip- ment such as servers, routers, switches and storage components from a limited number of vendors. We do not carry significant inventories of the equipment we purchase, and we have no guaranteed supply arrange- ments with our vendors. A loss of a significant vendor could delay any build-out of our infrastructure and increase our costs. If our limited source of suppliers fails to provide products or services that comply with evolv- ing Internet standards or that interoperate with other products or services we use in our network infrastruc- ture, we may be unable to meet all or a portion of our customer service commitments, which could materially and adversely affect our results. Any failure of our physical IT infrastructure could lead to significant costs and disruptions that could harm our business reputation, consolidated finan- cial condition, results of operations and cash flows. Our business depends on providing customers with highly-reliable service. We must protect our IT infra- structure and our customers’ data and their equipment located in our data centers. The services we provide in each of our data centers are subject to failure resulting from numerous factors, including: • human error; • physical or electronic security breaches; • fire, earthquake, hurricane, flood, tornado and other natural disasters; • improper maintenance of the buildings in which our data centers are located; • water damage, extreme temperatures, fiber cuts; • power loss or equipment failure; • sabotage and vandalism; and • failures experienced by underlying service providers upon which our business relies. Problems at one or more of our company-controlled facilities or our partner sites, whether or not within our control, could result in service interruptions or signifi- cant equipment damage. Most of our customers have SLAs that require us to meet minimum performance obligations and to provide service credits to customers if we do not meet those obligations. If a service interrup- tion impacts a significant portion of our customer base, the amount of service credits we are required to provide could adversely impact our business and financial con- dition. Also, if we experience a service interruption and we fail to provide a service credit under an SLA, we could face claims related to such failures, which could adversely impact our business and financial condition. Because our data centers are critical to our customers’ businesses, service interruptions or significant equip- ment damage in our data centers also could result in lost profits or other indirect or consequential damages to our customers. We cannot guarantee that a court would enforce any contractual limitations on our liability in the event that a customer brings a lawsuit against us as the result of a problem at one of our data centers. Any loss of services, equipment damage or inability to meet performance obligations in our SLAs could reduce the confidence of our customers and could result in lost customers or an inability to attract new customers, which would adversely affect both our ability to gener- ate revenues and our operating results. Furthermore, we are dependent upon ISPs and telecom- munications carriers in the U.S., Europe and Asia- Pacific region, some of whom have experienced signifi- cant system failures and electrical outages in the past. Users of our services may experience difficulties due to system failures unrelated to our systems and services. If, for any reason, these providers fail to provide the required services, our business, consolidated financial condition, results of operations and cash flows could be materially adversely impacted. Our business operations depend on contracts with vendors and suppliers who may not meet their con- tractual obligations. Tracking, monitoring and managing our contracts and vendor relationships is critical to our business opera- tions; however, we have limited control over the ven- dors’ performance of these contracts. Even if these con- tracts contain terms favorable to us in the event of a breach, there is no guarantee the damages due us under the contract would cover the losses suffered or would even be paid. Also, each contract contains spe- cific terms and conditions that may change over time based on contract expiration, assignment, assumption or renegotiation. There is no guarantee that these changes would be favorable to us, and to the event they were not, our operations could be materially impacted. These contracts may contain provisions that result in favorable or non-favorable impacts on us depending on actions taken, or not taken. While we would normally pursue all contractual provisions favorable to our busi- ness, the appropriate actions under a particular contract may require estimates, judgments and assumptions to be made concerning future events for which we have limited basis for estimation. We cannot guarantee that we will take the appropriate action under a particular contract to maximize the benefit to us, which could have a material adverse impact on operations. In addition, we license intellectual property rights from third-party owners. If such owners do not properly maintain or enforce the intellectual property underlying such licenses, our competitive position and business 13 Internap 2013 Form 10-K Part I Item 1. Business prospects could be harmed. Our licensors may fail to maintain these patents or intellectual property registra- tions, may determine not to pursue litigation against other companies that are infringing these patents or intellectual property registrations or may pursue such litigation less aggressively than we would. Our inability to renew our data center leases, or renew on favorable terms, could negatively impact our financial results. Generally, our company-controlled data center leases provide us with the opportunity to renew the leases at our option for periods typically ranging from five to 10 years. Many of these options however, if renewed, pro- vide that rent for the renewal period will be the fair mar- ket rental rate at the time of renewal. If the fair market rental rates are significantly higher than our current rental rates, we may be unable to offset these costs by charging more for our services, which could have a negative impact on our financial results. Conversely, if rental rates drop significantly in the near term, we would not be able to take advantage of the drop in rates until the expiration of the lease as we would be bound by the terms of the existing lease. In addition, for the leases that do not contain renewal options, or for which the option to renew has been exhausted or passed, we cannot guarantee the lessor will renew the lease, or will do so at a rate that will allow us to maintain profitability on that particular space. While we proactively monitor these leases, and conduct on-going negotiations with lessors, our ability to rene- gotiate renewals is inherently limited by the original con- tract language, including option renewal clauses. If we are unable to renew, we may incur substantial costs to move our infrastructure and/or customers and to restore the property to its required condition, there is no guar- antee that our customers will move with us and we may not be able to find appropriate and sufficient space. The occurrence of any of these events could adversely impact our business, financial condition, results of operations and cash flows. A failure in the redundancies in one or more of our NOCs, P-NAPs or computer systems could cause a significant disruption in Internet connectivity which could impact our ability to serve our customers. While we maintain multiple layers of redundancy in our operating facilities, if we experience a problem at one or more of our NOCs, including the failure of redundant systems, we may be unable to provide Internet connec- tivity services to our customers, provide customer ser- vice and support or monitor our network infrastructure or P-NAPs, any of which would seriously harm our busi- ness and operating results. Also, because we are obli- gated to provide continuous Internet availability under our SLAs, we may be required to issue a significant amount of service credits as a result of such interrup- tions in service. These credits could negatively affect our revenues and results of operations. In addition, interruptions in service to our customers could poten- tially harm our customer relations, expose us to poten- tial lawsuits or necessitate additional capital expendi- tures. A significant number of our P-NAPs are located in facili- ties owned and operated by third parties. In many of those arrangements, we do not have property rights similar to those customarily possessed by a lessee or subtenant but instead have lesser rights of occupancy. In certain situations, the financial condition of those par- ties providing occupancy to us could have an adverse impact on the continued occupancy arrangement or the level of service delivered to us under such arrange- ments. Our business could be harmed by prolonged electri- cal power outages or shortages, increased costs of energy or general availability of electrical resources. Our IT infrastructure services are susceptible to regional costs and supply of power, electrical power shortages, planned or unplanned power outages and availability of adequate power resources. Power outages could harm our customers and our business. While we attempt to limit exposure to system downtime by using backup generators, uninterruptible power systems and other redundancies, we may not be able to limit our exposure entirely. Even with these protections in place we have experienced power outages in the past and may in the future. In addition, our energy costs have increased and may continue to increase for a variety of reasons includ- ing increased pressure on legislators to pass green leg- islation. As energy costs increase, we may not be able to pass on to our customers the increased cost of energy, which could harm our business and operating results. In each of our markets, we rely on utility companies to provide a sufficient amount of power for current and future customers. We cannot ensure that these third parties will deliver such power in adequate quantities or on a consistent basis. At the same time, power and cooling requirements are growing on a per-unit basis. As a result, some customers are consuming an increas- ing amount of power per square foot of space utilized. Inability to increase power capacity to meet increased customer demands would limit our ability to grow our business, which could have a negative impact on our relationships with our customers and our consolidated financial condition, results of operations and cash flows. Our network and software are subject to potential security breaches and similar threats that could result in liability and harm our reputation. A number of widespread and disabling attacks on pub- lic and private networks have occurred. The number and severity of these attacks may increase in the future as network assailants take advantage of outdated soft- ware, security breaches or incompatibility between or among networks. Computer viruses, intrusions and 14 Internap 2013 Form 10-K Part I Item 1. Business similar disruptive problems could cause us to be liable for damages under agreements with our customers, and our reputation could suffer, thereby resulting in a loss of current customers and deterring potential customers from working with us. Security problems or other attacks caused by third parties could lead to interrup- tions and delays or to the cessation of service to our customers. Furthermore, inappropriate use of the net- work by third parties could also jeopardize the security of confidential information stored in our computer sys- tems and in those of our customers and could expose us to liability under unsolicited commercial e-mail, or “spam,” regulations. In the past, third parties have occa- sionally circumvented some of these industry-standard measures. We can offer no assurance that the measures we implement will not be circumvented. Our efforts to eliminate computer viruses and alleviate other security problems, or any circumvention of those efforts, may result in increased costs, interruptions, delays or cessa- tion of service to our customers and negatively impact hosted customers’ on-line business transactions. Affected customers might file claims against us under such circumstances, and our insurance may not be available or adequate to cover these claims. The increased use of high-power density equipment may limit our ability to fully utilize our data centers. Customers continue to increase their use of high-power density equipment, which has significantly increased the demand for power. The current demand for electri- cal power may exceed our designed capacity in these facilities. As electrical power, rather than space, is typi- cally the primary factor limiting capacity in our data cen- ters, our ability to fully utilize our data centers may be limited in these facilities. If we are unable to adequately utilize our data centers, our ability to grow our business cost-effectively could be materially and adversely affected. Our business requires the continued development of effective and efficient business support systems to support our customer growth and related services. The growth of our business depends on our ability to continue to develop effective and efficient business support policies, processes and internal systems. This is a complicated undertaking requiring significant resources and expertise. Business support systems are needed for: • sourcing, evaluating and targeting potential custom- ers and managing existing customers; • implementing customer orders for services; • delivering these services; • timely billing for these services; • budgeting, forecasting, tracking and reporting our results of operations; and • providing technical and operational support to cus- tomers and tracking the resolution of customer issues. If the number of customers that we serve or our services portfolio increases, we may need to develop additional business support systems on a schedule sufficient to meet proposed service rollout dates. The failure to con- tinue to develop effective and efficient business support systems, and update or optimize these systems to a level commensurate with our competition, could harm our ability to implement our business plans, maintain competitiveness and meet our financial goals and objectives. We depend upon our key employees and may be unable to attract or retain sufficient numbers of qualified personnel. Our future performance depends upon the continued contributions of our executive management team and other key employees. To the extent we are able to expand our operations, we may need to increase our workforce. Accordingly, our future success depends on our ability to attract, hire, train and retain highly skilled management, technical, sales, research and develop- ment, marketing and customer support personnel. Competition for qualified employees is intense, and we compete for qualified employees with companies that may have greater financial resources than we have. We may not be successful in attracting, hiring and retaining the people we need, which would seriously impede our ability to implement our business strategy. Additionally, changes in our senior management team during the past several years, both through voluntary and involuntary separation, have resulted in loss of valu- able company intellectual capital and in paying signifi- cant severance and hiring costs. With reduced staffing, or staffing new to the organization, we may not be able to maintain an adequate separation of duties in key areas of monitoring, oversight and review functions and may not have adequate succession plans in place to mitigate the impact of future personnel losses. If we continue to experience similar levels of turnover in our senior management team, the execution of our corpo- rate strategy could be affected and the costs and effects of such changes could negatively impact our operations. Our global operations may not be successful. We have limited experience operating globally and have only recently begun to achieve some success in our global operations. We currently have P-NAPs or CDN POPs in Amsterdam, Frankfurt, Hong Kong, London, Montreal, Paris, Singapore, Sydney and Toronto. We also participate in a joint venture with NTT-ME Corpora- tion and Nippon Telegraph and Telephone Corporation, which operates network access points in Tokyo and Osaka, Japan. We may develop or acquire P-NAPs or complementary businesses in additional global mar- kets. The risks associated with expansion of our global business operations include: • challenges in establishing and maintaining relation- ships with global customers, ISPs and local vendors, including data center and local network operators; 15 Internap 2013 Form 10-K Part I Item 1. Business • challenges in staffing and managing NOCs and P-NAPs across disparate geographic areas; • potential loss of proprietary information due to misap- propriation or laws that may be less protective of our intellectual property rights than the laws in the U.S.; • challenges in reducing operating expense or other costs required by local laws, and longer accounts receivable payment cycles and difficulties in collect- ing accounts receivable; • exposure to fluctuations in international currency exchange rates; • costs of customizing P-NAPs for foreign countries and customers; and • compliance with requirements of foreign laws, regula- tions and other governmental controls, including trade and labor restrictions and related laws that may reduce the flexibility of our business operations or favor local competition. We may be unsuccessful in our efforts to address the risks associated with our global operations, which may limit our sales growth and materially and adversely affect our business and results of operations. We may acquire other businesses, and these acqui- sitions involve integration and other risks that could harm our business. We may pursue acquisitions of complementary busi- nesses, products, services and technologies to expand our geographic footprint, enhance our existing services, expand our service offerings or enlarge our customer base. If we complete future acquisitions, we may be required to incur or assume additional debt, make capi- tal expenditures or issue additional shares of our com- mon stock or securities convertible into our common stock as consideration, which would dilute our existing stockholders’ ownership interest and may adversely affect our results of operations. If we fail to identify and acquire needed companies or assets, if we acquire the wrong companies or assets, if we fail to address the risks associated with integrating an acquired company or if we do not successfully integrate an acquired com- pany, we would not be able to effectively manage our growth through acquisitions which could adversely affect our results. In this regard, our recent acquisition of iWeb may not provide the benefits we anticipate and we may not be successful in our integration of iWeb, either of which could negatively impact our business. RISKS RELATED TO OUR CAPITAL STOCK AND OTHER BUSINESS RISKS We have a history of losses and may not sustain profitability. For the years ended December 31, 2013, 2012 and 2011, we incurred net losses of $19.8 million, $4.3 mil- lion and $1.7 million, respectively. At December 31, 2013, our accumulated deficit was $1.1 billion. Given the competitive and evolving nature of the industry in which we operate, we may not be able to achieve or sustain profitability, and our failure to do so could mate- rially and adversely affect our business, including our ability to raise additional funds. Failure to sustain our revenues will cause our busi- ness and financial results to suffer. We have considerable fixed expenses, and we expect to continue to incur significant expenses, particularly with the expansion of our data center facilities. We incur a substantial portion of these expenditures upfront, and are only able to recover these costs over time. We must, therefore, at least sustain revenues to maintain profit- ability. Although revenue from our data center services segment has generally been growing, this segment has lower margins than our IP services segment. If we are unable to sustain our margins in the data center services segment, our business may suffer. Numerous factors could affect our ability to sustain rev- enue, either alone or in combination with other factors, including: • failure to sustain sales of our services; • pricing pressures; • significant increases in cost of goods sold or other operating expenses; • failure of our services to operate as expected; • loss of customers or inability to attract new custom- ers or loss of existing customers at a rate greater than our increase in new customers; • customers’ failure to pay on a timely basis or at all or failure to continue to purchase our IT infrastructure services in accordance with their contractual commit- ments; or • network failures and any breach or unauthorized access to our network. Our results of operations have fluctuated in the past and likely will continue to fluctuate, which could negatively impact the price of our common stock. We have experienced fluctuations in our results of operations on a quarterly and annual basis. Fluctuation in our operating results may cause the market price of our common stock to decline. We expect to experience continued fluctuations in our operating results in the foreseeable future due to a variety of factors, including: • competition and the introduction of new services by our competitors; • continued pricing pressures; • fluctuations in the demand and sales cycle for our services; • fluctuations in the market for qualified sales and other personnel; 16 Internap 2013 Form 10-K Part I Item 1. Business • the cost and availability of adequate public utilities, including power; • our ability to obtain local P-NAPs at favorable prices; loop connections to our • general economic conditions; and • any impairments or restructurings charges that we may incur in the future. In addition, fluctuations in our results of operations may arise from strategic decisions we have made or may make with respect to the timing and magnitude of capi- tal expenditures such as those associated with the expansion of our data center facilities, the deployment of additional P-NAPs, the terms of our network connec- tivity purchase agreements and the cost of servers, storage and other equipment necessary to deploy host- ing and cloud services. A relatively large portion of our expenses are fixed in the short-term, particularly with respect to lease and personnel expense, depreciation and amortization and interest expense. Our results of operations, therefore, are particularly sensitive to fluc- tuations in revenue. We can offer no assurance that the results of any particular period are an indication of future performance in our business operations. Fluctuations in our results of operations could have a negative impact on our ability to raise additional capital and execute our business plan. We may incur additional goodwill and other intan- gible asset impairment charges, restructuring charges or both. The assumptions, inputs and judgments used in per- forming the valuation analysis and assessments of goodwill and other intangible assets are inherently sub- jective and reflect estimates based on known facts and circumstances at the time the valuation is performed. The use of different assumptions, inputs and judgments or changes in circumstances could materially affect the results of the valuation and assessments. Due to the inherent uncertainty involved in making these estimates, actual results could differ from our estimates. When circumstances warrant, we may elect to exit cer- tain business activities or change the manner in which we conduct ongoing operations. When we make such a change, we will estimate the costs to exit a business or restructure ongoing operations. The components of the estimates may include estimates and assumptions regarding the timing and costs of future events and activities that represent our best expectations based on known facts and circumstances at the time of estima- tion. Should circumstances warrant, we will adjust our previous estimates to reflect what we then believe to be a more accurate representation of expected future costs. Because our estimates and assumptions regard- ing impairment and restructuring charges include prob- abilities of future events, such as expected operating results, future economic conditions, the ability to find a sublease tenant within a reasonable period of time or the rate at which a sublease tenant will pay for the avail- able space, such estimates are inherently vulnerable to changes due to unforeseen circumstances that could materially and adversely affect our results of operations. Adverse changes in any of these factors could result in an additional impairment and restructuring charges in the future. Our stock price may be volatile. The market for our equity securities has been extremely volatile. Our stock price could suffer in the future as a result of any failure to meet the expectations of public market analysts and investors about our results of operations from quarter to quarter. The following factors could cause the price of our common stock in the pub- lic market to fluctuate significantly: • actual or anticipated variations in our quarterly and annual results of operations; • changes in market valuations of companies in the industries in which we may compete; • changes in expectations of future financial perfor- mance or changes in estimates of securities analysts; • fluctuations in stock market prices and volumes; • future issuances of common stock or other securities; • the addition or departure of key personnel; and • announcements by us or our competitors of acquisi- tions, investments or strategic alliances. Our stockholders may experience significant dilu- tion, which could depress the market price of our common stock. Holders of our stock options may exercise those options to purchase our common stock, which would increase the number of shares of our common stock that are outstanding in the future. As of December 31, 2013, options to purchase an aggregate of 5.8 million shares of our common stock at a weighted average exercise price of $7.05 were outstanding. Also, the vest- ing of 1.0 million outstanding shares of restricted stock will increase the weighted average number of shares used for calculating diluted net loss per share. Greater than expected capital requirements could require us to obtain additional financing through the issuance of securities, which could be in the form of common stock or preferred stock or other securities having greater rights than our common stock. The issuance of our common stock or other securities, whether upon the exercise of options, the future vesting and issuance of stock awards to our executives and employees, in financing transactions or otherwise, could depress the market price of our common stock by increasing the number of shares of common stock or other securities outstanding on an absolute basis or as a result of the timing of additional shares of common stock becoming available on the market. 17 Internap 2013 Form 10-K Part I Item 1. Business Our existing credit agreement places certain limita- tions on us. Our existing credit agreement requires us to meet cer- tain financial covenants related to maximum total lever- age ratio, minimum consolidated interest coverage ratio and limitation on capital expenditures, as well as nega- tive and reporting covenants. In addition, these cov- enants create liens on a majority our assets. If we do not satisfy these covenants, we would be in default under the credit agreement. Any defaults, if not waived, could result in our lenders ceasing to make loans or extending credit to us, accelerating or declaring all or any obliga- tions immediately due or taking possession of or liqui- dating collateral. If any of these events occur, we may not be able to borrow sufficient funds to refinance the credit agreement on terms that are acceptable to us, or at all, which could materially and adversely impact our business, consolidated financial condition, results of operations and cash flows. Finally, our ability to access the capital markets may be limited at a time when we would like or need to do so, which could have an impact on our flexibility to pursue expansion opportunities and maintain our desired level of revenue growth in the future. Any failure to meet our debt obligations and other long-term commitments would damage our busi- ness. As of December 31, 2013, our total debt, including capi- tal leases, was $355.3 million. If we use more cash than we generate in the future, our level of indebtedness could adversely affect our future operations by increas- ing our vulnerability to adverse changes in general eco- nomic and industry conditions and by limiting or prohib- iting our ability to obtain additional financing for future capital expenditures, acquisitions and general corporate and other purposes. In addition, if we are unable to make interest or principal payments when due, we would be in default under the terms of our long-term debt obligations, which would result in all principal and interest becoming due and payable which, in turn, would seriously harm our business. We also have other long-term commitments for operat- ing leases and service and purchase contracts totaling $169.1 million in the future with a minimum of $47.2 mil- lion payable in 2014. If we are unable to make payments when due, we would be in breach of contractual terms of the agreements, which may result in disruptions of our services which, in turn, would seriously harm our business. Our ability to use U.S. net operating loss car- ryforwards might be limited. As of December 31, 2013, we had net operating loss carryforwards of $192.7 million for U.S. federal tax pur- poses. These loss carryforwards expire between 2018 and 2033. To the extent these net operating loss car- ryforwards are available, we intend to use them to reduce the corporate income tax liability associated with our operations. Section 382 of the U.S. Internal Revenue Code generally imposes an annual limitation on the amount of net operating loss carryforwards that might be used to offset taxable income when a corpora- tion has undergone significant changes in stock owner- ship. To the extent our use of net operating loss car- ryforwards is significantly limited, our income could be subject to corporate income tax earlier than it would if we were able to use net operating loss carryforwards, which could result in lower profits. If we fail to adequately protect our intellectual prop- erty, we may lose rights to some of our most valu- able assets. We rely on a combination of patent, trademark, trade secret and other intellectual property law, nondisclosure agreements and other protective measures to protect our proprietary rights. We also utilize unpatented propri- etary know-how and trade secrets and employ various methods to protect such intellectual property. We believe our intellectual property rights are significant and that the loss of all or a substantial portion of such rights could have a material adverse impact on our results of operations. We can offer no assurance that the steps we have taken to protect our intellectual prop- erty will be sufficient to prevent misappropriation of our technology, or that our trade secrets will not become known or be independently discovered by competitors. In addition, the laws of many foreign countries do not protect our intellectual property to the same extent as the laws of the U.S. From time-to-time, third parties have or may assert infringement claims against us or against our customers in connection with their use of our products or services. In addition, we rely on the intellectual property of others. We may desire or be required to renew or to obtain licenses from these other parties to further develop and market commercially-viable products or services effec- tively. We can offer no assurance that any necessary licenses will be available on reasonable terms, or at all. Changes to conform to new accounting principles and/or financial regulation may be costly and disrupt our current planning, analysis and reporting pro- cesses. Accounting oversight bodies in the U.S. and internation- ally are actively contemplating and enacting a number of new accounting regulations. To comply with these changes, we may need to incur a significant amount of time and resources to adapt personnel, processes, reporting and systems. For example, changes proposed to lease accounting conventions in generally accepted accounting principles in the U.S. would require reclassi- fication of most of our operating leases to capital lease treatment. This would significantly change the nature of our balance sheet. Likewise, International Financial Reporting Standards (“IFRS”), if adopted, would neces- sitate wholesale changes in our accounting processes 18 Internap 2013 Form 10-K Part I Item 1. Business and modification to our financial reporting and support- ing systems. This would have a large impact on revenue recognition and fixed asset reporting. In addition, laws relating to public company governance practices, such as the Dodd-Frank Act Wall Street Reform and Consumer Protection Act which is being implemented over time, have modified existing corpo- rate governance practices and potentially increase liability related to stockholder actions, whistleblower claims and governmental enforcement actions. While we have implemented internal practices to proactively review, assess and adapt to constantly changing regulations, we cannot predict with certainty the impact, if any, that future regulation or regulatory changes may have on our business or the potential costs we may incur related to compliance with new laws and regulations. We may face litigation and liability due to claims of infringement of third-party intellectual property rights and due to our customers’ use of our IT infra- structure services. The IT infrastructure services industry is characterized by the existence of a large number of patents and fre- quent litigation based on allegations of patent infringe- ment. From time-to-time, third parties may assert pat- ent, copyright, trademark, trade secret and other intellectual property rights to technologies that are important to our business. Any claims that our IT Infra- structure services infringe or may infringe proprietary rights of third parties, with or without merit, could be time-consuming, result in costly litigation, divert the efforts of our technical and management personnel or require us to enter into royalty or licensing agreements, any of which could significantly impact our operating results. In addition, our customer agreements generally require us to indemnify our customers for expenses and liabilities resulting from claimed infringement of patents or copyrights of third parties, subject to certain limita- tions. If an infringement claim against us were to be suc- cessful, and we were not able to obtain a license to the relevant technology or a substitute technology on acceptable terms or redesign our services or products to avoid infringement, our ability to compete success- fully in our market would be materially impaired. In addition, our customers use our IT infrastructure ser- vices to operate and run certain aspects and functions of their businesses. From time-to-time, third parties may assert that our customers’ businesses, including the business aspects and functions for which they use our IT infrastructure services, infringe patent, copyright, trademark, trade secret or other intellectual property or legal rights. Our customers’ businesses may also be subject to regulatory oversight, governmental investiga- tion, data breaches and lawsuits by their customers, competitors or other third parties based on a broad range of legal theories. Such third parties may seek to hold us liable on the basis of contributory or vicarious liability or other legal theories. Any such claims, with or without merit, could be time-consuming, result in costly litigation, divert the efforts of our technical and manage- ment personnel or require us to enter into royalty or licensing agreements, any of which could significantly impact our operating results. If any such claim against us were to be successful, damages could be significant and our ability to compete successfully in our market would be materially impaired. We do not expect to pay dividends on our common stock, and investors would only be able to receive cash in respect of the shares of common stock upon the sale of their shares. We have no intention in the foreseeable future to pay any cash dividends on our common stock, and the cov- enants in our credit agreement limit our ability to pay dividends. Therefore, an investor in our common stock may obtain an economic benefit from the common stock only after an increase in its trading price and only by selling the common stock. Provisions of our charter documents and Delaware law may have anti-takeover effects that could pre- vent a change in control even if the change in control would be beneficial to our stockholders. Provisions of our Certificate of Incorporation and Bylaws, and provisions of Delaware law, could discour- age, delay or prevent a merger, acquisition or other change in control of our company. These provisions are intended to protect stockholders’ interests by providing our board of directors a means to attempt to deny coer- cive takeover attempts or to negotiate with a potential acquirer in order to obtain more favorable terms. Such provisions include a board of directors that is classified so that only one-third of directors stand for election each year. These provisions could also discourage proxy contests and make it more difficult for stockhold- ers to elect directors and take other corporate actions. Item 1B. UNRESOLVED STAFF COMMENTS None. 19 Internap 2013 Form 10-K Part I Item 2. Properties Item 2. PROPERTIES Our principal executive offices are located in Atlanta, Georgia. Our Atlanta headquarters consists of 62,000 square feet under a lease that expires in 2019. Leased facilities in our top markets include Atlanta, Bos- ton, Dallas, Houston, Los Angeles, Montreal, New York metro area, Northern California and Seattle. We believe our existing facilities are adequate for our current needs and that suitable additional or alternative space will be available in the future on commercially reasonable terms as needed. Item 3. LEGAL PROCEEDINGS SECURITIES CLASS ACTION LITIGATION. On November 12, 2008, a putative securities fraud class action lawsuit was filed against us and our former chief executive officer in the United States District Court for the Northern District of Georgia, captioned Catherine Anastasio and Stephen Anastasio v. Internap Network Services Corp. and James P. DeBlasio, Civil Action No. 1:08-CV-3462-JOF. On August 5, 2013, the parties entered a Stipulation and Agreement of Settlement. The court approved the settlement on December 4, 2013. As part of the settlement, the insurance carrier paid $9.5 million to stockholders in the class. The settlement required no direct payment by us. During the year ended December 31, 2013, we recorded $9.5 million as litiga- tion expense, net of $9.5 million insurance recovery, in “Other, net” in the consolidated statement of operations and comprehensive loss, resulting in no impact to our financial condition or results of operations. The payment and recovery were settled during the year ended December 31, 2013. DERIVATIVE ACTION LITIGATION. On November 12, 2009, stockholder Walter M. Unick filed a putative derivative action purportedly on behalf of Internap against certain of our directors and officers in the Supe- rior Court of Fulton County, Georgia, captioned Unick v. Eidenberg, et al., Case No. 2009cv177627. This action was based upon substantially the same facts alleged in the securities class action litigation described above. The complaint sought to recover damages in an unspecified amount. On June 6, 2013, the parties entered a Stipulation and Agreement of Settlement. The court approved the settlement at a hearing on August 28, 2013. As part of the settlement, we agreed to certain corporate governance changes and the insur- ance carrier paid $0.3 million in attorneys’ fees. The settlement required no direct payment by us. During the year ended December 31, 2013, we recorded $0.3 mil- lion as litigation expense, net of $0.3 million insurance recovery, in “Other, net” in the consolidated statement of operations and comprehensive loss, resulting in no impact to our financial condition or results of operations. The payment and recovery were settled during the year ended December 31, 2013. We are subject to other legal proceedings, claims and litigation arising in the ordinary course of business. Although the outcome of these matters is currently not determinable, we do not expect that the ultimate costs to resolve these matters will have a material adverse impact on our financial condition, results of operations or cash flows. Item 4. MINE SAFETY DISCLOSURES Not applicable. Part II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 20 Internap 2013 Form 10-K Part II Item 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES Our common stock is listed on the NASDAQ Global Market under the symbol “INAP.” The following table presents, for the periods indicated, the range of high and low per share sales prices of our common stock, as reported on the NASDAQ Global Market. Our fiscal year ends on December 31. Year Ended December 31, 2013: High Low Fourth Quarter Third Quarter Second Quarter First Quarter $7.75 9.10 9.47 9.60 $6.51 6.66 7.82 6.80 Year Ended December 31, 2012: High Low Fourth Quarter Third Quarter Second Quarter First Quarter $7.68 7.52 7.90 7.96 $5.52 6.15 6.25 5.55 As of February 10, 2014, we had approximately 700 stockholders of record of our common stock. We have never declared or paid any cash dividends on our capital stock, and we do not anticipate paying cash divi- dends in the foreseeable future. We are prohibited from paying cash dividends under covenants contained in our credit agreement. We currently intend to retain our earnings, if any, for future growth. Future dividends on our com- mon stock, if any, will be at the discretion of our board of directors and will depend on, among other things, our operations, capital requirements and surplus, general financial condition, contractual restrictions and such other factors as our board of directors may deem relevant. The following table provides information regarding our current equity compensation plans as of December 31, 2013 (shares in thousands): Equity Compensation Plan Information Number of securities to be issued upon exercise of outstanding options, warrants and rights (a) Weighted-average exercise price of outstanding options, warrants and rights (b) Number of securities remaining available for future issuance under equity compensation plans (excluding securities reflected in column (a)) (c) 5,802 — 5,802 $7.05 — $7.05 1,901 — 1,901 Plan category Equity compensation plans approved by security holders Equity compensation plans not approved by security holders Total ISSUER PURCHASES OF EQUITY SECURITIES The following table sets forth information regarding our repurchases of securities for each calendar month in the quarter ended December 31, 2013: Period October 1 to 31, 2013 November 1 to 30, 2013 December 1 to 31, 2013 Total Total Number of Shares Purchased(1) 1,668 2,657 20,975 25,300 Average Price Paid per Share $7.10 7.37 7.34 $7.33 Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs Maximum Number (or Approximate Dollar Value) of Shares that May Yet Be Purchased Under the Plans or Programs — — — — — — — — (1) Employees surrendered these shares to us as payment of statutory minimum payroll taxes due in connection with the vesting of restricted stock. 21 Internap 2013 Form 10-K Part II Item 6. Selected Financial Data Item 6. SELECTED FINANCIAL DATA We have derived the selected financial data shown below from our audited consolidated financial state- ments. You should read the following in conjunction with the accompanying consolidated financial statements and related notes contained and “Management’s Dis- cussion and Analysis of Financial Condition and Results of Operations” included in this Annual Report on Form 10-K. Year Ended December 31, 2013(1) 2012 2011(2) 2010 2009(3) (in thousands, except per share data) Consolidated Statements of Operations and Comprehensive Loss Data: Revenues $283,342 $273,592 $244,628 $244,164 $256,259 Operating costs and expenses: Direct costs of network, sales and services, exclusive of depreciation and amortization, shown below Direct costs of customer support Direct costs of amortization of acquired technologies Sales and marketing General and administrative Depreciation and amortization Loss (gain) on disposals of property and equipment, net Exit activities, restructuring and impairments Total operating costs and expenses (Loss) income from operations Non-operating expenses Loss before income taxes and equity in (earnings) of equity-method investment (Benefit) provision for income taxes Equity in (earnings) of equity-method investment, net of taxes Net loss Net loss per share: Basic and diluted 132,012 29,687 4,967 31,800 42,759 48,181 130,954 26,664 4,718 31,343 38,635 36,147 120,310 21,278 3,500 29,715 33,952 36,926 9 (55) 37 1,414 290,829 (7,487) 12,841 (20,328) (285) 1,422 2,833 269,828 248,551 245,060 3,764 7,849 (4,085) 453 (3,923) 3,866 (7,789) (5,612) (896) 2,170 (3,066) 952 127,423 19,861 143,016 18,034 3,811 29,232 33,048 30,158 116 1,411 8,349 28,131 44,645 28,282 26 54,698 325,181 (68,922) 461 (69,383) 357 (213) (220) (475) (396) (15) $ (19,830) $ (4,318) $ (1,702) $ (3,622) $ (69,725) $ (0.39) $ (0.09) $ (0.03) $ (0.07) $ (1.41) 22 Internap 2013 Form 10-K Part II Item 6. Selected Financial Data Consolidated Balance Sheets Data: Cash and cash equivalents, investments in marketable securities and other related assets(4) Total assets Credit facilities, due after one year, and capital lease obligations, less current portion Total stockholders’ equity Other Financial Data: Purchases of property and equipment Net cash flows provided by operating activities Net cash flows used in investing activities Net cash flows provided by (used in) financing 2013(1) 2012 2011(2) 2010 2009(3) December 31, $ 35,018 614,241 $ 28,553 400,712 $ 29,772 356,710 $ 59,582 293,142 $ 80,926 267,502 346,800 182,210 136,555 195,605 94,673 192,170 37,889 188,611 23,217 184,402 Year Ended December 31, 2013 2012 2011 2010 2009 $ 62,798 33,683 (208,086) $ 74,947 43,742 (79,697) $ 68,542 28,630 (96,265) $ 62,184 39,602 (55,184) $17,278 37,520 (9,900) activities 180,810 34,571 37,901 1,224 (598) (1) On November 26, 2013, we completed our acquisition of iWeb. We allocated the purchase price to iWeb’s net tangible and intangible assets based on their estimated fair values as of November 26, 2013. We recorded the excess purchase price over the value of the net tangible and identifiable intangible assets as goodwill. (2) On December 30, 2011, we completed our acquisition of Voxel Holdings, Inc. (“Voxel”). We allocated the purchase price to Voxel’s net tangible and intangible assets based on their estimated fair values as of December 30, 2011. We recorded the excess purchase price over the value of the net tangible and identifiable intangible assets as goodwill. In addition, as a result of our purchase price accounting, our net loss was reduced by a $6.1 million deferred tax benefit that offset our existing income tax expense of $0.5 million. (3) We completed an assessment of goodwill and other intangible assets for impairment as of June 1, 2009, in connection with our decision to consolidate our business segments, which resulted in aggregate impairment charges of $51.5 million for goodwill and $4.1 million for other acquired intangible assets. (4) The following table provides a reconciliation of total cash and cash equivalents, investments in marketable securities and other related assets and restricted cash to the amounts reported in our audited consolidated balance sheets (in thousands): Cash and cash equivalents(a) Investments in marketable securities and other related assets: Short-term December 31, 2013 2012 2011 2010 2009 $35,018 $28,553 $29,772 $59,582 $73,926 — — — — 7,000 $35,018 $28,553 $29,772 $59,582 $80,926 (a) Subsequent to December 31, 2013, we expect that collateral deposits on our credit agreement of $6.5 million will be repaid to us and we will record such amounts in “cash and cash equivalents.” 23 Internap 2013 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following discussion should be read in conjunction with the accompanying consolidated financial state- ments and notes provided under Part II, Item 8 of this Annual Report on Form 10-K. 2013 FINANCIAL HIGHLIGHTS AND OUTLOOK Data Center Services Revenue increased $17.9 million during 2013 primarily due to net revenue growth in company-controlled colocation and hosting services. We expect future rev- enue growth in the data center services segment to con- tinue to be derived primarily from our company- controlled colocation and hosting services. We have expanded the number and size of the data center sites that we operate and have broadened our portfolio of hybridized and on-demand hosting services to provide continued platform flexibility for our customers. We believe the long-term drivers of demand for enter- prises to outsource their IT infrastructure services remain intact and that we remain positioned to benefit from this macro trend. To address this demand, we con- tinue to incur capital expenditures to build and expand company-controlled data centers. During 2013, we opened a new company-controlled data to expand capacity in the metro New York market. This expansion will add approximately 55,000 net sellable square feet to our company-controlled data center footprint when fully deployed. In addition, on November 26, 2013, we acquired iWeb. Headquartered in Montreal, Quebec, Canada, iWeb has four company-controlled data centers supporting host- ing, cloud and colocation services. iWeb’s offerings extend our existing portfolio and expand our address- able market to global small-to-medium sized busi- nesses through an e-commerce route to market. With the opening of our new company-controlled data center in the metro New York market, the expansion of other company-controlled data centers and the acquisi- tion of iWeb, in 2013 we increased the total capacity in our data center footprint by approximately 31,000 net sellable square feet. This expansion of our data center footprint has contributed to total lower overall utilization of net sellable square feet as of December 31, 2013 compared to 2012. At December 31, 2013, we had approximately 280,000 net sellable square feet of data center space with a utilization rate of 59%, compared to approximately 249,000 net sellable square feet of data center space with a utilization rate of 63% at Decem- ber 31, 2012. At December 31, 2013 and 2012, 78% and 74% of our total net sellable square feet were in company-controlled data centers versus 22% and 26%, in partner sites. IP Services During 2013, revenue decreased $8.1 million while IP traffic increased approximately 16% compared to 2012, calculated based on an average over the number of months in the respective periods. The increase in IP traf- fic resulted from both new and existing customers using more applications and the nature of applications con- suming greater amounts of bandwidth. However, we continue to experience pricing pressure for our IP ser- vices, which has contributed to the decrease in IP ser- vices revenue year-over-year. Technological improve- ments and excess capacity have been the primary drivers for lower pricing IP services. CREDIT AGREEMENT On November 26, 2013, we entered into a $350.0 million credit Agreement (the “credit agreement”), which pro- vides for a senior secured first lien term loan facility of $300.0 million (“term loan”) and a second secured first lien revolving credit facility of $50.0 million (“revolving credit facility”). We summarize the credit agreement in “—Liquidity and Capital Resources—Capital Resources—Credit Agreement” and in note 11 to the accompanying consolidated financial statements. Con- currently with the effective date and funding of the term loan, we acquired iWeb and paid off our previous credit facility. NON-GAAP FINANCIAL MEASURE We report our consolidated financial statements in accordance with accounting principles generally accepted in the U.S. (“GAAP”). However, we present the non-GAAP performance measure of adjusted EBITDA, defined as (loss) income from operations plus deprecia- tion and amortization, loss (gain) on disposal of property and equipment, exit activities, restructuring and impair- ments, stock-based compensation and acquisition costs, to enhance investors’ ability to analyze trends in our business and evaluate our performance relative to other companies. We use this non-GAAP performance measure to assist us in explaining underlying perfor- mance trends in our business. As a non-GAAP financial measure, adjusted EBITDA should not be considered in isolation of, or as a substi- tute for, net loss or other GAAP measures as an indica- tor of operating performance. In addition, adjusted EBITDA should not be considered as an alternative to income from operations or net loss as a measure of operating performance. Our calculation of adjusted EBITDA may differ from others in our industry and is not necessarily comparable with similar titles used by other companies. 24 Internap 2013 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations The following table reconciles adjusted EBITDA to (loss) income from operations as presented in our consolidated statements of operations and comprehensive loss: (Loss) income from operations Depreciation and amortization, including amortization of acquired technologies Loss (gain) on disposals of property and equipment, net Exit activities, restructuring and impairments Stock-based compensation Acquisition costs for iWeb and Voxel, respectively Adjusted EBITDA Year Ended December 31, 2013 2012 2011 $ (7,487) 53,148 9 1,414 6,743 4,210 $58,037 $ 3,764 40,865 (55) 1,422 5,858 — $ (3,923) 40,426 37 2,833 3,983 647(1) $51,854 $44,003 (1) For the year ended December 31, 2011, we restated adjusted EBITDA to account for the addition of Voxel acquisition costs in order to conform to the current year presentation. CRITICAL ACCOUNTING POLICIES AND ESTIMATES This discussion and analysis of our financial condition and results of operations is based upon our consoli- dated financial statements, which we have prepared in accordance with GAAP. The preparation of these finan- cial statements requires management to make esti- mates and judgments that affect the reported amounts of assets, liabilities, revenue and expense and related disclosure of contingent assets and liabilities. On an ongoing basis, we evaluate our estimates, including those summarized below. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circum- stances; the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Actual results may differ materially from these estimates. In addition to our significant accounting policies sum- marized in note 2 to our accompanying consolidated financial statements, we believe the following policies are the most sensitive to judgments and estimates in the preparation of our consolidated financial statements. Revenue Recognition We generate revenues primarily from the sale of data center services and IP services. Our revenues typically consist of monthly recurring revenues from contracts with terms of one year or more and we typically recog- nize the monthly minimum as revenue each month. We record installation fees as deferred revenue and recog- nize the revenue ratably over the estimated customer life, which was approximately six years for 2013, five years for 2012 and four years for 2011. For multiple-deliverable revenue arrangements we allo- cate arrangement consideration at the inception of an arrangement to all deliverables using the relative selling price method. The hierarchy for determining the selling price of a deliverable includes (a) vendor-specific objec- tive evidence, if available, (b) third-party evidence, if vendor-specific objective evidence is not available and (c) best estimated selling price, if neither vendor- specific nor third-party evidence is available. We determine third-party evidence based on the prices charged by our competitors for a similar deliverable when sold separately. Our determination of best esti- mated selling price involves a weighting of several fac- tors including, but not limited to, pricing practices and market conditions. We analyze the selling prices used in our allocation of arrangement consideration on an annual basis at a minimum. We account for each deliverable within a multiple- deliverable revenue arrangement as a separate unit of accounting if both of the following criteria are met: (a) the delivered item or items have value to the customer on a standalone basis and (b) for an arrangement that includes a general right of return relative to the delivered item(s), we consider delivery or performance of the undelivered item(s) probable and substantially in our control. We consider a deliverable to have standalone value if we sell this item separately or if the item is sold by another vendor or could be resold by the customer. Further, our revenue arrangements generally do not include a right of return for to delivered services. We combine deliverables not meeting the criteria for being a separate unit of accounting with a deliverable that does meet that criterion. We then determine the appropriate allocation of arrangement consideration and recognition of revenue for the combined unit of accounting. We routinely review the collectability of our accounts receivable and payment status of our customers. If we determine that collection of revenue is uncertain, we do not recognize revenue until collection is reasonably assured. Additionally, we maintain an allowance for doubtful accounts resulting from the inability of our cus- tomers to make required payments on accounts receiv- able. We base the allowance for doubtful accounts upon general customer information, which primarily includes our historical cash collection experience and the aging of our accounts receivable. We assess the payment status of customers by reference to the terms under which we provide services or goods, with any payments not made on or before their due date consid- ered past-due. Once we have exhausted all collection efforts, we write the uncollectible balance off against the allowance for doubtful accounts. In addition, we record a reserve amount for SLAs and other sales adjustments. 25 Internap 2013 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Goodwill and Other Intangible and Long-lived Assets Our annual assessment of goodwill for impairment, per- formed each year on August 1 absent any impairment indicators or other changes that may cause more fre- quent analysis, includes comparing the fair value of each reporting unit to the carrying value, referred to as step one. We estimate fair value using a combination of discounted cash flow models and market approaches. If the fair value of a reporting unit exceeds its carrying value, goodwill is not impaired and no further testing is necessary. If the carrying value of a reporting unit exceeds its fair value, we perform a second test, referred to as step two, to measure the amount of impairment to goodwill, if any. To measure the amount of any impairment, we determine the implied fair value of goodwill in the same manner as if we were acquiring the affected reporting unit in a business combination. Specifically, we allocate the fair value of the affected reporting unit to all of the assets and liabilities of that unit, including any unrecognized intangible assets, in a hypothetical calculation that would yield the implied fair value of goodwill. If the implied fair value of goodwill is less than the goodwill recorded on our consolidated bal- ance sheet, we record an impairment charge for the dif- ference. We base the impairment analysis of goodwill on esti- mated fair values. Our assumptions, inputs and judg- ments used in performing the valuation analysis are inherently subjective and reflect estimates based on known facts and circumstances at the time we perform the valuation. These estimates and assumptions primar- ily include, but are not limited to, discount rates; termi- nal growth rates; projected revenues and costs; pro- jected EBITDA for expected cash flows; market comparables and capital expenditures forecasts. The use of different assumptions, inputs and judgments, or changes in circumstances, could materially affect the results of the valuation. Due to the inherent uncertainty involved in making these estimates, actual results could differ from our estimates and could result in additional non-cash impairment charges in the future. For purposes of valuing our goodwill, we have the fol- lowing reporting units: IP products, IP services, data center products and data center services. During 2013, and prior to our annual impairment review, we reorga- nized the previous data centers services reporting unit to segregate data center products, as its operations now met the definition of a separate stand-alone busi- ness. We allocated goodwill to the new reporting unit based on the relative fair values of the affected reporting units at the time of reorganization. We did not identify an impairment as a result of our annual August 1, 2013 impairment test and none of our reporting units were at risk of failing step one. In addi- tion, we assess on a quarterly basis whether any events have occurred or circumstances have changed that would indicate an impairment could exist. We consid- ered the likelihood of triggering events that might cause us to reassess goodwill on an interim basis and con- cluded that none had occurred subsequent to August 1, 2013. Other intangible assets have finite lives and we record these assets at cost less accumulated amortization. We record amortization of acquired technologies using the greater of (a) the ratio of current revenues to total and anticipated future revenues for the applicable technol- ogy or (b) the straight-line method over the remaining estimated economic life. We amortize the cost of the acquired technologies over their useful lives of five to eight years and 10 to 30 years for customer relation- ships and trade names. We assess other intangible assets and long-lived assets on a quarterly basis when- ever any events have occurred or circumstances have changed that would indicate impairment could exist. Our assessment is based on estimated future cash flows directly associated with the asset or asset group. If we determine that the carrying value is not recover- able, we may record an impairment charge, reduce the estimated remaining useful life or both. During 2013 and 2012, we concluded that an impair- ment indicator existed to cause us to reassess our internal-use developed software, which is included in “Property and equipment, net” on the accompanying consolidated balance sheets. Following the reassess- ment, further described in note 5, we recorded an impairment charge of $0.5 million and $0.4 million in 2013 and 2012, respectively, which is included in “Exit activities, restructuring and impairments” on the accompanying consolidated statements of operations and comprehensive loss. Property and Equipment We carry property and equipment at original acquisition cost less accumulated depreciation and amortization. We calculate depreciation and amortization on a straight-line basis over the estimated useful lives of the assets. As of January 1, 2013, estimated useful lives used for network equipment are generally five years; fur- niture, equipment and software are five to seven years; and leasehold improvements are 10 to 25 years or over the lease term, depending on the nature of the improve- ment. We capitalize additions and improvements that increase the value or extend the life of an asset. We expense maintenance and repairs as incurred. We charge gains or losses from disposals of property and equipment to operations. Exit Activities and Restructuring When circumstances warrant, we may elect to exit cer- tain business activities or change the manner in which we conduct ongoing operations. If we make such a change, we will estimate the costs to exit a business or restructure ongoing operations. The components of the estimates may include estimates and assumptions regarding the timing and costs of future events and activities that represent our best expectations based on known facts and circumstances at the time of estima- tion. If circumstances warrant, we will adjust our previ- ous estimates to reflect what we then believe to be a more accurate representation of expected future costs. Because our estimates and assumptions regarding exit activities and restructuring charges include probabilities 26 Internap 2013 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations of future events, such as our ability to find a sublease tenant within a reasonable period of time or the rate at which a sublease tenant will pay for the available space, such estimates are inherently vulnerable to changes due to unforeseen circumstances that could materially and adversely affect our results of operations. If the amount of time that we expect it to take to find sublease tenants in all of the vacant space already in restructuring were to increase by three months and assuming no other changes to the properties in restructuring, we would record an additional $0.2 million in restructuring charges in the consolidated statements of operations and com- prehensive loss during the period in which the change in estimate occurred. We monitor market conditions at each period end reporting date and will continue to assess our key assumptions and estimates used in the calculation of our exit activities and restructuring accrual. Income Taxes We recognize the tax benefit from an uncertain tax posi- tion only if it is more likely than not that the tax position will be sustained on examination by the taxing authori- ties, based on the technical merits of the position. We measure the tax benefits recognized in our accompany- ing consolidated financial statements from such a posi- tion based on the largest benefit that has a greater than 50% likelihood of being realized upon settlement. We recognize interest and penalties related to uncertain tax positions as part of the provision for income taxes and we accrue such items beginning in the period that such interest and penalties would be applicable under rel- evant tax law until such time that we recognize the related tax benefits. We maintain a valuation allowance to reduce our deferred tax assets to their estimated realizable value. Although we consider the potential for future taxable income and ongoing prudent and feasible tax planning strategies in assessing the need for the valuation allow- ance, if we determine we would be able to realize our deferred tax assets in the future in excess of our net recorded amount, an adjustment to reduce the valuation allowance would increase net income in the period we made such determination. We may recognize deferred tax assets in future periods if and when we estimate them to be realizable and supported by historical trends of profitability and expectations of future profits within each tax jurisdiction. Based on an analysis of our historic and projected future U.S. pre-tax income, we do not have sufficient positive evidence to expect a release of our valuation allowance against our U.S. deferred tax assets currently or within the next 12 months. We reached the same conclusion regarding our foreign jurisdictions, other than the United Kingdom (“U.K.”) and Canada. Accordingly, we con- tinue to maintain the full valuation allowance in the U.S. and all foreign jurisdictions, other than the U.K. and Canada. Stock-Based Compensation We measure stock-based compensation cost at the grant date based on the calculated fair value of the award. We recognize the expense over the employee’s requisite service period, generally the vesting period of the award. The fair value of restricted stock is the mar- ket value on the date of grant. The fair value of stock options is estimated at the grant date using the Black- Scholes option pricing model with weighted average assumptions for the activity under our stock plans. Option pricing model input assumptions, such as expected term, expected volatility and risk-free interest rate, impact the fair value estimate. Further, the forfei- ture rate impacts the amount of aggregate compensa- tion. These assumptions are subjective and generally require significant analysis and judgment to develop. The expected term represents the weighted average period of time that we expect granted options to be out- standing, considering the vesting schedules and our historical exercise patterns. Because our options are not publicly traded, we assume volatility based on the his- torical volatility of our stock. The risk-free interest rate is based on the U.S. Treasury yield curve in effect at the time of grant for periods corresponding to the expected option term. We have also used historical data to esti- mate option exercises, employee termination and stock option forfeiture rates. Changes in any of these assump- tions could materially impact our results of operations in the period the change is made. Capitalized Software Costs We capitalize internal-use software development costs incurred during the application development stage. Amortization begins once the software is ready for its intended use and is computed based on the straight- line method over the economic life of the software prod- uct. Judgment is required in determining which software projects are capitalized and the resulting economic life. Recent Accounting Pronouncements Recent accounting pronouncements are summarized in note 2 to the accompanying consolidated financial statements. Currently, we do not expect any recent accounting pronouncements that we have not yet adopted to have a material impact on our consolidated financial statements. RESULTS OF OPERATIONS Revenues We generate revenues primarily from the sale of data center services and IP services. 27 Internap 2013 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Direct Costs of Network, Sales and Services Direct costs of network, sales and services are com- prised primarily of: • costs for connecting to and accessing ISPs and com- petitive local exchange providers; • facility and occupancy costs, including power and utilities, for hosting and operating our equipment and hosting our customers’ equipment; nations that are an integral part of the services we sell. We record amortization using the greater of (a) the ratio of current revenues to total and anticipated future rev- enues for the applicable technology or (b) the straight- line method over the remaining estimated economic life. We amortize the cost of the acquired technologies over their useful lives of five to eight years. The carrying value of the acquired technologies at December 31, 2013 was $13.2 million and the weighted average remaining life was approximately four years. • costs incurred for providing additional third party ser- vices to our customers; and Sales and Marketing • royalties and costs of license fees for operating sys- tems software. If a network access point is not colocated with the loop respective ISP, we may incur additional charges on a recurring basis. Connectivity costs vary depending on customer demands and pricing variables while P-NAP facility costs are generally fixed. Direct costs of network, sales and services do not include compensation, depreciation or amortization. local Direct Costs of Customer Support Direct costs of customer support consist primarily of compensation and other personnel costs for employees engaged in connecting customers to our network, installing customer equipment into P-NAP facilities and servicing customers through our NOCs. In addition, direct costs of customer support include facilities costs associated with the NOCs, including costs related to servicing our data center customers. Direct Costs of Amortization of Acquired Technologies Direct costs of amortization of acquired technologies are for technologies acquired through business combi- Sales and marketing costs consist of compensation, commissions, bonuses and other costs for personnel engaged in marketing, sales and field service support functions, and advertising, online marketing, tradeshows, direct response programs, facility open houses, management of our external website and other promotional costs. General and Administrative General and administrative costs consist primarily of compensation and other expense for executive, finance, product development, human resources and adminis- trative personnel, professional fees and other general corporate costs. General and administrative costs also include consultant fees and non-capitalized prototype costs related to the design, development and testing of our proprietary technology, enhancement of our net- work management software and development of inter- nal systems. We capitalize costs associated with internal-use software when the software enters the application development stage until the software is ready for its intended use. We expense all other product development costs as incurred. Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Results of Operations The following table sets forth selected consolidated statements of operations and comprehensive loss data during the periods presented, including comparative information between the periods (dollars in thousands): Year Ended December 31, Increase (decrease) from 2012 to 2013 Increase (decrease) from 2011 to 2012 2013 2012 2011 Amount Percent Amount Percent 28 Internap 2013 Form 10-K $185,147 98,195 $167,286 106,306 $133,453 111,175 $ 17,861 (8,111) 11% $ 33,833 (4,869) (8) 283,342 273,592 244,628 9,750 4 28,964 Revenues: Data center services IP services Total revenues Operating costs and expenses: Direct costs of network, sales and services, exclusive of depreciation and amortization, shown below: Data center services IP services Direct costs of customer support Direct costs of amortization of acquired technologies Sales and marketing General and administrative Depreciation and amortization Loss (gain) on disposal of property and equipment, net Exit activities, restructuring and impairments 92,564 39,448 29,687 4,967 31,800 42,759 48,181 90,604 40,350 26,664 4,718 31,343 38,635 36,147 78,907 41,403 21,278 3,500 29,715 33,952 36,926 9 (55) 37 1,414 1,422 2,833 1,960 (902) 3,023 249 457 4,124 12,034 64 (8) 2 (2) 11 5 1 11 33 (11,697) (1,053) 5,386 1,218 1,628 4,683 (779) (1) 8 (1,411) 21,277 116 (92) (249) Total operating costs and expenses 290,829 269,828 248,551 21,001 (Loss) income from operations $ (7,487) $ 3,764 $ (3,923) $(11,251) (299) $ 7,687 Interest expense $ 11,346 $ 7,566 $ 3,701 $ 3,780 50 $ 3,865 (Benefit) provision for income taxes $ (285) $ 453 $ (5,612) $ (738) (163)% $ 6,065 108% 25% (4) 12 (15) (3) 25 (35) 5 14 (2) (50) 9 196 104 29 Internap 2013 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Segment Information We operate in two business segments: data center services and IP services. Segment results for each of the three years ended December 31, 2013 are summarized as follows (in thousands): Revenues: Data center services IP services Total revenues Direct costs of network, sales and services, exclusive of depreciation and amortization: Data center services IP services Total direct costs of network, sales and services, exclusive of depreciation and amortization Segment profit: Data center services IP services Total segment profit Exit activities, restructuring and impairments Other operating expenses, including direct costs of customer support, depreciation and amortization (Loss) income from operations Non-operating expense Year Ended December 31, 2013 2012 2011 $185,147 98,195 $167,286 106,306 $133,453 111,175 283,342 273,592 244,628 92,564 39,448 90,604 40,350 78,907 41,403 132,012 130,954 120,310 92,583 58,747 151,330 1,414 76,682 65,956 142,638 1,422 54,546 69,772 124,318 2,833 157,403 137,452 125,408 (7,487) 12,841 3,764 7,849 (3,923) 3,866 Loss before income taxes and equity in (earnings) of equity-method investment $ (20,328) $ (4,085) $ (7,789) Segment profit is segment revenues less direct costs of network, sales and services, exclusive of depreciation and amortization for the segment and does not include direct costs of customer support, direct costs of amor- tization of acquired technologies or any other deprecia- tion or amortization associated with direct costs. We view direct costs of network, sales and services as gen- erally less-controllable, external costs and we regularly monitor the margin of revenues in excess of these direct costs. We also view the costs of customer support to be an important component of costs of revenues but believe that the costs of customer support are more within our control and, to some degree, discretionary in that we can adjust those costs by managing personnel needs. We also have excluded depreciation and amorti- zation from segment profit because it is based on esti- mated useful lives of tangible and intangible assets. Fur- ther, we base depreciation and amortization on historical costs incurred to build out our deployed net- work and the historical costs of these assets may not be indicative of current or future capital expenditures. Although we believe, for the foregoing reasons, that our presentation of segment profit non-GAAP financial mea- sures provides useful supplemental information to investors regarding our results of operations, our non- GAAP financial measures should only be considered in addition to, and not as a substitute for, or superior to, any measure of financial performance prepared in accordance with GAAP. YEARS ENDED DECEMBER 31, 2013 AND 2012 Data Center Services Revenues for data center services increased $17.9 mil- lion, or 11%, to $185.1 million for the year ended December 31, 2013, compared to $167.3 million for the same period in 2012. The increase was primarily due to net revenue growth in company-controlled colocation, hosting and cloud services and $3.6 million of revenue attributable to iWeb. Direct costs of data center services, exclusive of depre- ciation and amortization, increased $2.0 million, or 2%, to $92.6 million for the year ended December 31, 2013, compared to $90.6 million for the same period in 2012. The increase in direct costs was primarily due to rev- enue growth and $1.0 million of direct costs attributable to iWeb, offset by cost reduction efforts. Direct costs of data center services, exclusive of depre- ciation and amortization, have substantial fixed cost components, primarily rent for operating leases, but also significant demand-based pricing variables, such as utilities attributable to seasonal costs and customers’ changing power requirements. Direct costs of data cen- ter services as a percentage of revenues vary with the mix of usage between company-controlled data centers and partner sites, and the utilization of total available space. Since we recognize some of the initial operating 30 Internap 2013 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations costs of company-controlled data centers in advance of revenues or in advance of sites being fully utilized, these sites are less profitable in the early years of operation compared to partner sites and we expect them to be more profitable as occupancy increases. Conversely, costs in partner sites are more demand-based and therefore are more closely associated with the level of utilization. ber 31, 2013 from $5.9 million during the same period in 2012. The increase was primarily due to the expense associated with more recent option grants valued higher than in previous years. The following table summarizes the amount of stock-based compensation, net of esti- mated forfeitures, included in the accompanying con- solidated statements of operations and comprehensive loss (in thousands): We will continue to focus on increasing revenues from company-controlled facilities as compared to partner sites. We also expect direct costs of data center ser- vices as a percentage of corresponding revenues to decrease as our new and recently-expanded company- controlled data centers continue to contribute to rev- enue and become more fully occupied. This is evi- denced by the improvement in direct costs of data center services as a percentage of corresponding rev- enues of 50% during the year ended December 31, 2013, compared to 54% during the same period in 2012. IP Services Revenues for IP services decreased $8.1 million, or 8%, to $98.2 million for the year ended December 31, 2013, compared to $106.3 million for the same period in 2012. The decrease continues to be driven by a decline in IP pricing for new and renewing customers and the loss of legacy contracts, partially offset by an increase in over- all traffic. IP traffic increased approximately 16% for the year ended December 31, 2013, compared to the same period in 2012, calculated based on an average over the number of months in the respective periods. Direct costs of IP services, exclusive of depreciation and amortization, decreased $1.0 million, or 2%, to $39.4 million for the year ended December 31, 2013, compared to $40.4 million for the same period in 2012. This decrease was primarily due to renegotiation of ven- dor contracts and cost reduction efforts. There have been ongoing industry-wide pricing declines over the last several years and this trend continued dur- ing the years ended December 31, 2013 and 2012. Technological improvements and excess capacity have been the primary drivers for lower pricing of IP services. The increase in IP traffic resulted from both new and existing customers using more applications and the nature of applications consuming greater amounts of bandwidth. Other Operating Costs and Expenses Compensation. Total compensation and benefits, including stock-based compensation, were $71.1 mil- lion and $67.5 million for the years ended December 31, 2013 and 2012, respectively. The variance was primarily due to a $2.5 million increase related to a higher employee headcount and increased salary levels, a $0.9 million increase in stock-based compensation and $1.3 million of expenses attributable to iWeb, partially offset by a $0.9 million decrease in commissions. Stock-based compensation, net of amount capitalized, increased to $6.7 million during the year ended Decem- Direct costs of customer support Sales and marketing General and administrative 2013 $1,108 1,110 4,525 $6,743 2012 $ 936 929 3,993 $5,858 Direct Costs of Customer Support. Direct costs of customer support increased 11% to $29.7 million dur- ing the year ended December 31, 2013 from $26.7 mil- lion during the same period in 2012. The increase was primarily due to a $2.4 million increase in cash-based compensation and payroll taxes and $0.7 million of expenses attributable to iWeb. Direct Costs of Amortization of Acquired Technolo- gies. Direct costs of amortization of acquired technolo- gies were $5.0 million and $4.7 million during the years ended December 31, 2013 and 2012, respectively. Sales and Marketing. Sales and marketing costs increased 1% to $31.8 million during the year ended December 31, 2013 from $31.3 million during the same period in 2012. The increase was primarily due to $0.7 million of expenses related to iWeb. General and Administrative. General and administra- tive costs increased 11% to $42.8 million during the year ended December 31, 2013 from $38.6 million dur- ing the same period in 2012. The increase was primarily due to a $2.2 million increase in outside professional services, a $0.9 million increase in bad debt expense, a $0.4 million increase in cash-based compensation costs and payroll taxes, a $0.4 million increase in stock- based compensation and $0.5 million of expenses attributable to iWeb, partially offset by a $0.4 million decrease in bonus compensation accrual and sever- ance. Depreciation and Amortization. Depreciation and amortization was $48.2 million and $36.1 million during the years ended December 31, 2013 and 2012, respec- tively. The increase was primarily due to the effects of expanding our company-controlled data centers, P-NAP infrastructure and capitalized software and $1.0 million of expense attributable to iWeb. Exit Activities, Restructuring and Impairments. For the years ended December 31, 2013 and December 31, 2012, exit activities, restructuring and impairments were $1.4 million. Interest Expense. Interest expense increased to $11.3 million during the year ended December 31, 2013, com- pared to $7.6 million during the same period in 2012. The increase in interest expense was primarily due to new capital lease obligations related to expanding our 31 Internap 2013 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations company-controlled data centers and the increase in our borrowings under our term loan and revolving credit facility. (Benefit) Provision for Income Taxes. The (benefit) provision for income taxes was ($0.3 million) and $0.5 million during the years ended December 31, 2013 and 2012. The variance was primarily due to income tax benefits created by reducing the prior years’ uncertain tax position reserve and the activity of iWeb. Our effective income tax rate, as a percentage of pre-tax income, for the years ended December 31, 2013 and 2012, was (1%) and 11%, respectively. The fluctuation in the effective income tax rate was attributable to a change in valuation allowance, reduction of uncertain tax position reserve and the income tax benefit created by iWeb for the applicable short period. YEARS ENDED DECEMBER 31, 2012 AND 2011 Data Center Services Revenues for data center services increased $33.8 mil- lion, or 25%, to $167.3 million during the year ended December 31, 2012, compared to $133.5 million during the same period in 2011. The increase in revenue was primarily due to net revenue growth in company- controlled colocation and hosting services, which includes revenue attributable to Voxel. Direct costs of data center services, exclusive of depre- ciation and amortization, were $90.6 million for the year ended December 31, 2012, compared to $78.9 million for the same period in 2011. The increase in direct costs was primarily due to the revenue growth in hosting ser- vices and increased costs related to the opening of our Los Angeles, California and the expansion of our Atlanta, Georgia data centers, as well as $0.7 million in non-recurring expenses. These increases were partially offset by a $0.5 million nonrecurring settlement of past charges with a data center vendor. IP Services Revenues for IP services decreased $4.9 million, or 4%, to $106.3 million for the year ended December 31, 2012, compared to $111.2 million for the same period in 2011. The decrease was driven by a decline in IP pricing for new and renewing customers and the loss of legacy contracts at higher effective prices, partially offset by an increase in overall traffic. IP traffic increased approxi- mately 36% for the year ended December 31, 2012, compared to the same period in 2011, calculated based on an average over the number of months in the respec- tive periods. Direct costs of IP services, exclusive of depreciation and amortization, decreased $1.1 million, or 3%, to $40.4 million for the year ended December 31, 2012, compared to $41.4 million for the same period in 2011. This decrease was primarily due to renegotiation of ven- dor contracts and cost reduction efforts. Other Operating Costs and Expenses Compensation. Total compensation and benefits, including stock-based compensation, were $67.5 mil- lion and $56.7 million during the years ended Decem- ber 31, 2012 and 2011, respectively. Cash-based compensation and benefits increased $9.0 million to $61.7 million during the year ended Decem- ber 31, 2012 from $52.7 million during the same period in 2011. The increase was primarily due to a $6.3 million increase related to a higher employee headcount and increased salary levels, a $0.5 million increase attribut- able to credits we recorded in 2011 related to prior years’ Georgia Headquarters Tax Credit (“HQC”), a $1.1 million increase in insurance benefit costs and a $1.4 million increase in accrued bonus compensation, par- tially offset by a $0.4 million decrease in severance. The HQC is sponsored by the state of Georgia to incentivize companies to relocate corporate headquarters to and increase employment in Georgia. We recorded the HQC when approved by the Georgia Department of Revenue and were required to apply the credit against our state payroll liability. Stock-based compensation, net of amount capitalized, increased to $5.9 million during the year ended Decem- ber 31, 2012 from $4.0 million during the same period in 2011. The increase in the year ended December 31, 2012 was primarily due to stock-based compensation awarded in connection with the Voxel acquisition and forfeitures upon terminations of employment in the year ended December 31, 2011. The following table summa- rizes the amount of stock-based compensation, net of estimated forfeitures, included in the accompanying consolidated statements of operations and comprehen- sive loss (in thousands): Direct costs of customer support Sales and marketing General and administrative 2012 $ 936 929 3,993 $5,858 2011 $ 659 835 2,489 $3,983 Direct Costs of Customer Support. Direct costs of customer support increased 25% to $26.7 million dur- ing the year ended December 31, 2012 from $21.3 mil- lion during the same period in 2011. The increase was primarily due to a $4.6 million increase in cash-based compensation and payroll taxes and a $0.3 million increase in stock-based compensation, partially offset by a decrease of $0.4 million in facilities expense related to our corporate office move in March 2012. Direct Costs of Amortization of Acquired Technolo- gies. Direct costs of amortization of acquired technolo- gies increased 35% to $4.7 million during the year ended December 31, 2012 from $3.5 million during the same period in 2011. The increase was primarily due to the amortization of intangible assets acquired from Voxel. Sales and Marketing. Sales and marketing costs increased 5% to $31.3 million during the year ended 32 Internap 2013 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations December 31, 2012 from $29.7 million during the same period in 2011. The increase was primarily due to a $1.0 million increase in cash-based compensation and pay- roll taxes, a $0.7 million increase in commissions and a $0.4 million increase in marketing programs, partially offset by a decrease of $0.4 million in facilities expense related to our corporate office move in March 2012. General and Administrative. General and administra- tive costs increased 14% to $38.6 million during the year ended December 31, 2012 from $34.0 million dur- ing the same period in 2011. The increase was primarily due to a $0.7 million increase in cash-based compensa- tion costs and payroll taxes, a $1.4 million increase in accrued bonus compensation, a $1.5 million increase in stock-based compensation, a $0.5 million increase in insurance costs and a $0.3 million increase in outside professional fees primarily for recruiting and labor, par- tially offset by a $0.4 million decrease in severance and a decrease of $0.3 million in facilities expense related to our corporate office move in March 2012. Depreciation and Amortization. Depreciation and amortization was $36.1 million and $36.9 million during the years ended December 31, 2012 and 2011, respec- tively. The decrease was primarily due to our change in estimated useful lives resulting in $15.4 million less expense than it would have been under the previous estimated useful lives on assets held at December 31, 2011, partially offset by the effects of expanding our company-controlled data centers, P-NAP infrastructure and capitalized software. Exit Activities, Restructuring and Impairments. For the year ended December 31, 2012, exit activities, restructuring and impairments were $1.4 million during the year ended December 31, 2012, compared to $2.8 million during the same period in 2011. Exit activities and restructuring charges were $1.0 mil- lion and $2.3 million during the years ended Decem- ber 31, 2012 and 2011, respectively. The charges in both years primarily related to subsequent plan adjust- ments we made in sublease income assumptions for certain properties included in our previously-disclosed exit and restructuring plans. Due to then-current eco- nomic conditions, these adjustments extended the period during which we did not anticipate receiving sub- lease income from those properties given our expecta- tion that it would take longer to find sublease tenants and the increased availability of space in each of these markets where we had unused space. Impairment charges, related to developed software, were $0.4 million and $0.5 million during the years ended December 31, 2012 and 2011, respectively. While Voxel’s products were complementary to our IT infrastructure services, we will not use certain of our assets in the same manner as we would have used them had the acquisition not taken place. As such, we evalu- ated our suite of IT infrastructure services for impair- ment. The evaluation resulted in an impairment charge for both years to developed software related to our cloud portal functionality, included in the data center services segment. Interest Expense. Interest expense increased to $7.6 million during the year ended December 31, 2012, com- pared to $3.7 million during the same period in 2011. The increase in interest expense was primarily due to new capital lease obligations related to expanding our company-controlled data centers and the increase in our borrowings under our term loan and revolving credit facility. (Benefit) Provision for Income Taxes. The provision for income taxes was $0.5 million during the year ended December 31, 2012, compared to a benefit for income taxes of $5.6 million during the same period in 2011. The variance was primarily due to a $6.1 million deferred tax benefit, recorded during 2011, resulting from Voxel purchase accounting. Our effective income tax rate, as a percentage of pre-tax income, for the years ended December 31, 2012 and 2011 was 11% and (72%), respectively. The fluctuation in the effective income tax rate was attributable to recognition of income taxes in the U.K., permanent tax adjustment items, a change in valuation allowance primarily from Voxel purchase accounting during 2011 and state income taxes. LIQUIDITY AND CAPITAL RESOURCES Liquidity We monitor and review our performance and operations in light of global economic conditions. The current eco- nomic environment may impact the ability of our cus- tomers to meet their obligations to us, which could result in delayed collection of accounts receivable and an increase in our provision for doubtful accounts. We expect to meet our cash requirements for the next 12 months through a combination of net cash provided by operating activities, existing cash on hand and utiliz- ing additional borrowings under our credit agreement described below in “Capital Resources—Credit Agree- ment.” Our capital requirements depend on a number of factors, including the continued market acceptance of our services and the ability to expand and retain our customer base. If our cash requirements vary materially from what we expect or if we fail to generate sufficient cash flows from selling our services, we may require additional financing sooner than anticipated. We can offer no assurance that we will be able to obtain addi- tional financing on commercially favorable terms, or at all, and provisions in our credit agreement limit our abil- ity to incur additional indebtedness. Our anticipated uses of cash include capital expenditures, working capi- tal needs and required payments on our credit agree- ment and other commitments. We have a history of quarterly and annual period net losses. During the year ended December 31, 2013, we had a net loss of $19.8 million. As of December 31, 2013, our accumulated deficit was $1.1 billion. We con- tinue to analyze our business to control our costs, prin- cipally through making process enhancements and renegotiating network contracts for more favorable pric- ing and terms. We may not be able to sustain or increase profitability on a quarterly basis, and our failure 33 Internap 2013 Form 10-K Part II Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations to do so may adversely affect our business, including our ability to raise additional funds. Capital Resources Credit Agreement. On November 26, 2013, we entered into a $350.0 million credit agreement, which provides for the $300.0 million term loan and the $50.0 million revolving credit facility. We summarize the credit agree- ment in note 11 to the accompanying consolidated financial statements. Concurrently with the effective date and funding of the term loan, we acquired iWeb and paid off our previous credit facility. As of December 31, 2013, the revolving credit facility, due November 26, 2018, had an outstanding balance of zero, resulting in $50.0 million in borrowing capacity. We issued $6.5 million in letters of credit through a cash payment. As of December 31, 2013, the term loan had an outstanding principal amount of $300.0 million, which we will repay in $750,000 quarterly installments on the last day of each fiscal quarter, beginning March 31, 2014, with the remaining unpaid balance due November 26, 2019. As of December 31, 2013, the interest rate on the revolving credit facility was 5.0% and term loan was 6.0%. The credit agreement includes customary representa- tions, warranties, negative and affirmative covenants, including certain financial covenants relating to maxi- mum total leverage ratio, minimum consolidated interest coverage ratio and limitation on capital expenditures. As of December 31 2013, we were in compliance with these covenants. Capital Leases. During January 2013, we took posses- sion of a new company-controlled data center when the space was available according to the lease and recorded the related property and equipment and corre- sponding capital lease obligation of $9.4 million. This new facility, which opened in December 2013 after its build-out, will expand capacity in the metro New York market and add approximately 55,000 net sellable square feet to our company-controlled data center foot- print when fully deployed. Our future minimum lease payments on all remaining capital lease obligations at December 31, 2013 were $55.3 million. We summarize our existing capital lease obligations in note 11 to the accompanying consoli- dated financial statements. Commitments and Other Obligations. We have commitments and other obligations that are contractual in nature and will represent a use of cash in the future unless the agreements are modified. Service and purchase commit- ments primarily relate to IP, telecommunications and data center services. Our ability to improve cash provided by operations in the future would be negatively impacted if we do not grow our business at a rate that would allow us to offset the purchase and service commitments with corresponding revenue growth. The following table summarizes our commitments and other obligations as of December 31, 2013 (in thousands): Term loan(1) Capital lease obligations, including interest Exit activities and restructuring Asset retirement obligation Operating lease commitments Service and purchase commitments Payments Due by Period Less than 1 year $21,181 10,336 2,882 1,400 29,161 18,049 $83,009 1-3 Years $ 41,815 22,376 2,717 — 42,810 19,799 $129,517 3-5 Years $41,085 18,161 — — 31,599 588 $91,433 More than 5 years $300,619 29,197 — 3,384 26,814 231 $360,245 Total $404,700 80,070 5,599 4,784 130,384 38,667 $664,204 (1) At December 31, 2013, the interest rate was 6% and the projected interest included in the debt payments above incorporates this rate. CASH FLOWS Operating Activities Year Ended December 31, 2013. Net cash provided by operating activities during the year ended December 31, 2013 was $33.7 million. Our net loss, after adjustments for non-cash items, generated cash from operations of $43.1 million, while changes in operating assets and liabilities used cash from operations of $9.4 million. We expect to use cash flows from operating activities to fund a portion of our capital expenditures and other requirements and to meet our other commitments and obligations, including outstanding debt. Year Ended December 31, 2012. Net cash provided by operating activities during the year ended December 31, 2012 was $43.7 million. Our net loss, after adjustments for non-cash items, generated cash from operations of $44.4 million, while changes in operating assets and liabilities used cash from operations of $0.7 million. Year Ended December 31, 2011. Net cash provided by operating activities during the year ended December 31, 2011 was $28.6 million. Our net loss, after adjustments for non-cash items, generated cash from operations of $41.2 million, while changes in operating assets and liabilities used cash from operations of $12.6 million. Investing Activities Year Ended December 31, 2013. Net cash used in investing activities during the year ended December 31, 2013 was $208.1 million, primarily due to the iWeb 34 Internap 2013 Form 10-K Part II Item 7A. Quantitative and Qualitative Disclosures About Market Risk acquisition, net of cash received, of $144.5 million and capital expenditures of $62.8 million. Capital expendi- tures related to the continued expansion and upgrade of our company-controlled data centers and network infra- structure. Year Ended December 31, 2012. Net cash used in investing activities during the year ended December 31, 2012 was $79.7 million, primarily due to capital expen- ditures of $74.9 million. Capital expenditures related to the continued expansion and upgrade of our company- controlled data centers and network infrastructure. In addition, we paid $4.8 million in accrued contingent consideration for technology deliverables related to the Voxel acquisition. Year Ended December 31, 2011. Net cash used in investing activities during the year ended December 31, 2011 was $96.3 million, due to capital expenditures of $68.6 million and the Voxel acquisition, net of cash received, of $27.7 million. Capital expenditures related to the continued expansion and upgrade of our company-controlled data centers and network infra- structure. Financing Activities Year Ended December 31, 2013. Net cash provided by financing activities during the year ended December 31, 2013 was $180.8 million, primarily due to $320.0 million proceeds received on the credit agreement, partially off- set by principal payments of $120.7 million on our prior credit agreement and capital lease obligations and the payment of debt issuance costs of $12.4 million. Year Ended December 31, 2012. Net cash provided by financing activities during the year ended December 31, 2012 was $34.6 million, primarily due to $40.4 million proceeds received on our prior credit agreement, par- tially offset by principal payments of $3.3 million each on the credit agreement and capital lease obligations. Year Ended December 31, 2011. Net cash provided by financing activities during the year ended December 31, 2011 was $37.9 million, primarily due to proceeds received on our prior credit agreement. Off-Balance Sheet Arrangements As of December 31, 2013, 2012 and 2011, we did not have any relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or special purpose entities, which would have been established for the purpose of facilitat- ing off-balance sheet arrangements or other contractu- ally narrow or limited purposes. Other than our operat- ing leases, we do not engage in off-balance sheet financial arrangements. Item 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK OTHER INVESTMENTS Prior to 2013, we invested $4.1 million in Internap Japan Co., Ltd., our joint venture with NTT-ME Corporation and NTT Holdings. We account for this investment using the equity method and we have recognized $1.7 million in equity-method losses over the life of the investment, representing our proportionate share of the aggregate joint venture losses and income. The joint venture investment is subject to foreign currency exchange rate risk. INTEREST RATE RISK Our objective in managing interest rate risk is to main- tain favorable long-term fixed rate or a balance of fixed and variable rate debt within reasonable risk param- eters. At December 31, 2013, we had an interest rate swap with a notional amount starting at $150.0 million through December 30, 2016 with an interest rate of 6.5%. We summarize our interest rate swap activity in note 10 to the accompanying consolidated financial statements. As of December 31, 2013, our long-term debt consisted of $300.0 million borrowed under our term loan and $0 borrowed under our revolving credit facility. At Decem- ber 31, 2013, interest on the term loan and revolving credit facility was 6.0% and 5.0%, respectively. We summarize the credit agreement in “—Liquidity and Capital Resources—Capital Resources—Credit Agree- ment” and in note 11 to the accompanying consolidated financial statements. We are required to pay a commitment fee at a rate of 0.50% per annum on the average daily unused portion of the revolving credit facility, payable quarterly in arrears. In addition, we are required to pay certain par- ticipation fees and fronting fees in connection with standby letters of credit issued under the revolving credit facility. We estimate that a change in the interest rate of 100 basis points would change our interest expense and payments by $3.0 million per year, assuming we do not increase our amount outstanding. 35 Internap 2013 Form 10-K Part II Item 8. Financial Statements and Supplementary Data FOREIGN CURRENCY RISK As of December 31, 2013, the majority of our revenue is currently in U.S. dollars. However, our results of opera- tions and cash flows are subject to fluctuations in for- eign currency exchange rates. We also have exposure to foreign currency transaction gains and losses as the result of certain receivables due from our foreign sub- sidiaries. During the year ended December 30, 2013, we realized foreign currency losses of $0.3 million, which we included as a non-operating expense in “Other, net,” and we recorded unrealized foreign currency translation losses of $0.5 million, which we included in “Other com- prehensive income (loss),” both in the accompanying consolidated statement of operations and comprehen- sive loss. After the acquisition of iWeb and as we grow our international operations, our exposure to foreign currency risk could become more significant. Item 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA Our accompanying consolidated financial statement schedule and the report of our independent registered public accounting firm appear in Part IV of this Form 10-K. Our report on internal control over financial report- ing appears in Item 9A of this Form 10-K. Item 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. Item 9A. CONTROLS AND PROCEDURES EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES Based on our management’s evaluation (with the par- ticipation of our Chief Executive Officer and Chief Finan- cial Officer), as of the end of the period covered by this report, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) are effective to ensure that infor- mation required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, pro- cessed, summarized and reported within the time peri- ods specified in SEC rules and forms and is accumu- lated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure. REPORT OF MANAGEMENT ON INTERNAL CONTROL OVER FINANCIAL REPORTING Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Exchange Act Rule 13a-15(f). Under the supervision and with the participa- tion of our management, including our Chief Executive Officer and Chief Financial Officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in “Internal Control—Integrated Framework” issued by the Committee of Sponsoring Organizations of the Treadway Commission, or COSO, issued in 1992. Based on our evaluation under the framework in “Inter- nal Control—Integrated Framework” issued by COSO, our management concluded that our internal control over financial reporting was effective as of Decem- ber 31, 2013. The effectiveness of our internal control over financial reporting as of December 31, 2013 has been audited by PricewaterhouseCoopers LLP, an inde- pendent registered public accounting firm, as stated in their report which is included in Item 15 of this Form 10-K. The scope of management’s assessment of the effec- tiveness of our internal control over financial reporting excludes iWeb, which we acquired on November 26, 2013. iWeb’s operations represented 17% of our con- solidated total assets and 1% of our consolidated net revenues as of and for the year ended December 31, 2013. 36 Internap 2013 Form 10-K Part II Item 9A. Controls and Procedures CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING There was no change in our internal control over finan- cial reporting that occurred during the quarter ended December 31, 2013 that has materially affected, or that is reasonably likely to materially affect, our internal con- trol over financial reporting. Item 9B. OTHER INFORMATION None. 37 Internap 2013 Form 10-K Part III Item 10. Directors, Executive Officers and Corporate Governance Part III Item 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE Item 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS We will include information regarding our directors and executive officers in our definitive proxy statement for our annual meeting of stockholders to be held in 2014, which we will file within 120 days after the end of the fis- cal year covered by this Annual Report on Form 10-K. This information is incorporated herein by reference. CODE OF CONDUCT is available We have adopted a code of conduct that applies to our officers and all of our employees. A copy of the code of conduct at www.internap.com. We will furnish copies without charge upon request at the following address: Internap Network Services Corporation, Attn: SVP, Legal Ser- vices, One Ravinia Drive, Suite 1300, Atlanta, Georgia 30346. our website on If we make any amendments to the code of conduct other than technical, administrative or other non- substantive amendments, or grant any waivers, includ- ing implicit waivers, from the addendum to this code, we will disclose the nature of the amendment or waiver, its effective date and to whom it applies on our website or in a Current Report on Form 8-K filed with the SEC. Item 11. EXECUTIVE COMPENSATION include information regarding executive com- We will pensation in our definitive proxy statement for our annual meeting of stockholders to be held in 2014, which we will file within 120 days after the end of the fis- cal year covered by this Annual Report on Form 10-K. This information is incorporated herein by reference. We will include information regarding security owner- ship of certain beneficial owners and management and related stockholder matters in our definitive proxy state- ment for our annual meeting of stockholders to be held in 2014, which we will file within 120 days after the end of the fiscal year covered by this Annual Report on Form 10-K. This information is incorporated herein by refer- ence. Item 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE We will include information regarding certain relation- ships, related transactions and director independence in our definitive proxy statement for our annual meeting of stockholders to be held in 2014, which we will file within 120 days after the end of the fiscal year covered by this Annual Report on Form 10-K. This information is incor- porated herein by reference. Item 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES We will include information regarding principal accoun- tant fees and services in our definitive proxy statement for our annual meeting of stockholders to be held in 2014, which we will file within 120 days after the end of the fiscal year covered by this Annual Report on Form 10-K. This information is incorporated herein by refer- ence. 38 Internap 2013 Form 10-K Exhibit Number Description Part IV Item 15. Exhibits and Financial Statement Schedules Part IV Item 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES ITEM 15(a)(1). Financial Statements. The following consolidated financial statements are filed herewith: Report of Independent Registered Public Accounting Firm Consolidated Statements of Operations and Comprehensive Loss Consolidated Balance Sheets Consolidated Statements of Stockholders’ Equity Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements ITEM 15(a)(2). Page F-2 F-3 F-4 F-5 F-6 F-7 Financial Statement Schedules. The following finan- cial statement schedule is filed herewith: Schedule II - Valuation and Qualifying Accounts and Reserves ITEM 15(a)(3). Page S-1 2.1 3.1 3.2 3.3 3.4 10.1 10.2 Exhibits. The following exhibits are filed as part of this report: 10.3 10.4 10.5 10.6 10.7 Share Purchase Agreement made as of Octo- ber 30, 2013 between iWeb Group Inc., its stockholders and stockholders’ representative and 8672377 Canada Inc. and Internap Network Services Corporation (incorporated herein by reference to Exhibit 2.1 to the Company’s Cur- rent Report on Form 8-K, filed October 31, 2013).† Certificate of Elimination of the Series B Pre- ferred Stock (incorporated herein by reference to Exhibit 3.1 to the Company’s Annual Report on Form 10-K, filed March 2, 2010). Restated Certificate of Incorporation of the Company (incorporated herein by reference to Exhibit 3.2 to the Company’s Annual Report on Form 10-K, filed March 2, 2010). Certificate of Amendment of Restated Certifi- cate of Incorporation of the Company (incorpo- rated herein by reference to Exhibit 3.1 to the Company’s Current Report on Form 8-K, filed June 21, 2010). Amended and Restated Bylaws of the Company (incorporated herein by reference to Exhibit 3.1 to the Company’s Current Report on Form 8-K, filed March 29, 2011). Amended and Restated Internap Network Ser- vices Corporation 1998 Stock Option/Stock Issuance Plan (incorporated herein by reference to Exhibit 10.1 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ Internap Network Services Corporation 1999 Non-Employee Directors’ Stock Option Plan (incorporated herein by reference to Exhibit 10.2 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ First Amendment to the Internap Network Ser- vices Corporation 1999 Non-Employee Directors’ Stock Option Plan (incorporated herein by refer- ence to Exhibit 10.3 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ Amended Internap Network Services Corpora- tion 1999 Equity Incentive Plan (incorporated herein by reference to Exhibit 10.7 to the Com- pany’s Registration Statement on Form S-1, File No. 333-95503 dated January 27, 2000).+ Form of 1999 Equity Incentive Plan Stock Option Agreement (incorporated herein by refer- ence to Exhibit 10.8 to the Company’s Registra- tion Statement on Form S-1, File No. 333-84035 dated July 29, 1999).+ Internap Network Services Corporation 2000 Non-Officer Equity Incentive Plan (incorporated herein by reference to Exhibit 99.1 to the Com- pany’s Registration Statement on Form S-8, File No. 333-37400 dated May 19, 2000).+ Internap Network Services Corporation 2002 Stock Compensation Plan (incorporated herein by reference to Exhibit 10.9 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ 39 Internap 2013 Form 10-K Part IV Item 15. Exhibits and Financial Statement Schedules Exhibit Number Description Exhibit Number Description 10.8 Form of Nonstatutory Stock Option Agreement under the Internap Network Services Corpora- tion 2002 Stock Compensation Plan (incorpo- rated herein by reference to Exhibit 10.10 to the Company’s Annual Report on Form 10-K, filed March 13, 2009).+ 10.9* 2005 Incentive Stock Plan, as amended.+ 10.10 Form of Stock Grant Certificate under the Amended and Restated Internap Network Ser- vices Corporation 2005 Incentive Stock Plan (incorporated herein by reference to Exhibit 10.14 to the Company’s Annual Report on Form 10-K, filed March 2, 2010).+ 10.11 Form of Stock Option Certificate under the Amended and Restated Internap Network Ser- vices Corporation 2005 Incentive Stock Plan (incorporated herein by reference to Exhibit 10.15 to the Company’s Annual Report on Form 10-K, filed March 2, 2010).+ 10.12 Employment Security Plan dated November 14, 2007 (incorporated herein by reference to Exhibit 10.13 to the Company’s Annual Report on Form 10-K, filed February 21, 2013).+ 10.13 Form of Indemnity Agreement for directors and officers of the Company (incorporated herein by reference to Exhibit 10.1 to the Company’s Cur- rent Report on Form 8-K, filed May 29, 2009).+ 10.14 Credit Agreement, dated as of November 2, 2010, by and among the Company, Wells Fargo Capital Finance, LLC, as Agent for the lenders and the other lenders identified on the signature pages thereto (incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed November 4, 2010)† 10.15 Security Agreement, dated as of November 2, 2010, among the Company, and certain of its subsidiaries party thereto from time to time, as Grantors, and Wells Fargo Capital Finance, LLC, as Agent (incorporated herein by reference to Exhibit 10.2 to the Company’s Current Report on Form 8-K, filed November 4, 2010).† 10.16 General Continuing Guaranty, dated as of November 2, 2010, executed by CO Space, Inc.; CO Space Services, LLC; CO Space Ser- vices Texas, LP; CO Space Properties, LLC and CO Space Properties Texas, LP in favor of Wells Fargo Capital Finance, LLC, as Agent (incorpo- rated herein by reference to Exhibit 10.3 to the Company’s Current Report on Form 8-K, filed November 4, 2010).† 10.17 Joinder, Consent and First Amendment to Credit Agreement by and among the Company, Wells Fargo Capital Finance, LLC, Royal Bank of Canada, Fifth Third Bank, Sun Trust Bank and Silicon Valley Bank (incorporated herein by ref- erence to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed January 3, 2012).† 10.18 10.18 Fourth Amendment to Credit Agreement dated August 30, 2012 by and among the Com- pany and Wells Fargo Capital Finance, LLC as agent for the Lenders (incorporated herein by reference to Exhibit 10.1 to the Company’s Cur- rent Report on Form 8-K, filed September 4, 2012).† 10.19 Commitment Letter dated October 30, 2013 (incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed October 31, 2013). 10.20 Credit Agreement dated as of November 26, 2013 among Internap Network Services Corpo- ration, as Borrower; the Guarantors party thereto, as Guarantors; the Lenders party thereto; Jefferies Finance, LLC, as Administra- tive Agent and Collateral Agent; Jefferies Finance LLC and PNC Capital Markets LLC, as Joint Lead Arrangers and Joint Book Managers; PNC Bank National Association, as Syndication Agent; and Jefferies Finance LLC, as Issuing Bank and Swingline Lender (incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed November 26, 2013).† 10.21 Security Agreement dated as of November 26, 2013 among Internap Network Services Corpo- ration; the Guarantors party thereto; and Jeffer- ies Finance LLC, as Collateral Agent ((incorpo- rated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed November 26, 2013).† 10.22 Lease Agreement by and between Cousins Properties Incorporated and CO Space Ser- vices, LLC, originally dated January 10, 2000 and as amended through February 26, 2007 (incorporated herein by reference to Exhibit 10.20 to the Company’s Annual Report on Form 10-K, filed February 24, 2011).†§ 10.23 Joinder Agreement to the Employment Security Plan executed by Steven A. Orchard (incorpo- rated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed May 6, 2010). + 10.24 Offer Letter between the Company and Eric Cooney, dated January 16, 2009 (incorporated herein by reference to Exhibit 10.1 to the Com- pany’s Current Report on Form 8-K, filed Febru- ary 2, 2009).+ 10.25 Joinder Agreement to the Employment Security Plan executed by Eric Cooney (incorporated herein by reference to Exhibit 10.2 to the Com- pany’s Current Report on Form 8-K, filed Febru- ary 2, 2009).+ 10.26 Employment Security Agreement executed by Kevin M. Dotts (incorporated herein by refer- ence to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed July 26, 2012).+ 10.27 Employment Security Agreement executed by Stephen D. Callahan (incorporated herein by ref- erence to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed October 30, 2013).+ 40 Internap 2013 Form 10-K Part IV Item 15. Exhibits and Financial Statement Schedules Exhibit Number Description Exhibit Number Description 10.28 General Release and Separation Agreement between Richard A. Shank and the Company (incorporated herein by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed November 18, 2013).+ 10.29 2013 Short Term Incentive Plan (incorporated herein by reference to Exhibit 10.1 to the Com- pany’s Current Report on Form 8-K, filed Febru- ary 25, 2013).+ 21.1* List of Subsidiaries. 32.2* Section 1350 Certification, executed by Kevin M. Dotts, Chief Financial Officer of the Com- pany. 99.1 Notice of Derivative Settlement (incorporated herein by reference to Exhibit 10.1 to the Com- pany’s Current Report on Form 8-K, filed July 5, 2013). * Documents filed herewith. + Management contract and compensatory plan and arrange- 23.1* Consent of PricewaterhouseCoopers LLP, Inde- ment. pendent Registered Public Accounting Firm. 31.1* Rule 13a-14(a)/15d-14(a) Certification, executed by J. Eric Cooney, President and Chief Executive Officer the Company. 31.2* Rule 13a-14(a)/15d-14(a) Certification, executed by Kevin M. Dotts, Chief Financial Officer of the Company. 32.1* Section 1350 Certification, executed by J. Eric Cooney, President and Chief Executive Officer the Company. † Schedules and exhibits have been omitted pursuant to Item 601(b)(2) of Regulation S-K. The Company hereby undertakes to furnish supplementally copies of any of the omitted schedules and exhibits upon request by the Securities and Exchange Com- mission. § Confidential treatment has been requested for this exhibit. The copy filed as an exhibit omits the information subject to the request for confidential treatment. 41 Internap 2013 Form 10-K SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, as amended, the Company has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. INTERNAP NETWORK SERVICES CORPORATION Date: February 20, 2014 By: /s/ Kevin M. Dotts Kevin M. Dotts Chief Financial Officer (Principal Accounting Officer) Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, this report has been signed below by the following persons on behalf of the Company and in the capacities and on the dates indicated: Signature /s/ J. Eric Cooney J. Eric Cooney /s/ Kevin M. Dotts Kevin M. Dotts /s/ Daniel C. Stanzione Title Date President, Chief Executive Officer and Director (Principal Executive Officer) February 20, 2014 Chief Financial Officer (Principal Accounting Officer) February 20, 2014 Daniel C. Stanzione Non-Executive Chairman and Director February 20, 2014 /s/ Charles B. Coe Charles B. Coe /s/ Patricia L. Higgins Patricia L. Higgins /s/ Gary M. Pfeiffer Gary M. Pfeiffer /s/ Michael A. Ruffolo Director Director Director February 20, 2014 February 20, 2014 February 20, 2014 Michael A. Ruffolo Director February 20, 2014 /s/ Debora J. Wilson Debora J. Wilson Director February 20, 2014 F-1 Internap 2013 Form 10-K Internap Network Services Corporation Index to Consolidated Financial Statements Report of Independent Registered Public Accounting Firm Consolidated Statements of Operations and Comprehensive Loss Consolidated Balance Sheets Consolidated Statements of Stockholders’ Equity Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements Financial Statement Schedule Page F-2 F-3 F-4 F-5 F-6 F-7 S-1 F-2 Internap 2013 Form 10-K Financial Section Report of Independent Registered Public Accounting Firm Report of Independent Registered Public Accounting Firm To the Board of Directors and Stockholders of Internap Network Services Corporation: In our opinion, the consolidated financial statements listed in the index appearing under Item 15(a)(1) present fairly, in all material respects, the financial position of Internap Network Services Corporation and its subsid- iaries at December 31, 2013 and December 31, 2012, and the results of their operations and their cash flows for each of the three years in the period ended Decem- ber 31, 2013 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial report- ing as of December 31, 2013, based on criteria estab- lished in Internal Control - Integrated Framework issued in 1992 by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for these financial state- ments, for maintaining effective internal control over financial reporting and for its assessment of the effec- tiveness of internal control over financial reporting, included in the Report of Management on Internal Con- trol Over Financial Reporting appearing under Item 9A. Our responsibility is to express opinions on these finan- cial statements and on the Company’s internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the stan- dards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assur- ance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements included examining, on a test basis, evidence support- ing the amounts and disclosures in the financial state- ments, assessing the accounting principles used and significant estimates made by management, and evalu- ating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external pur- poses in accordance with generally accepted account- ing principles. A company’s internal control over finan- cial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in rea- sonable detail, accurately and fairly reflect the transac- tions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expendi- tures of the company are being made only in accor- dance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial state- ments. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstate- ments. Also, projections of any evaluation of effective- ness to future periods are subject to the risk that con- trols may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. As described in the Report of Management on Internal Control Over Financial Reporting appearing under Item 9A, management has excluded iWeb Group Inc. from its assessment of internal control over financial reporting as of December 31, 2013 because it was acquired by the Company in a purchase business combination in November 2013. We have also excluded iWeb Group Inc. from our audit of internal control over financial reporting. iWeb Group Inc. is a wholly-owned subsidiary whose total assets and total revenues represent 17% and 1%, respectively, of the related consolidated finan- cial statement amounts as of and for the year ended December 31, 2013. /s/ PricewaterhouseCoopers LLP Atlanta, Georgia February 20, 2014 Financial Section Consolidated Statements of Operations and Comprehensive Loss F-3 Internap 2013 Form 10-K (In thousands, except per share amounts) 2013 2012 2011 Year Ended December 31, Revenues: Data center services Internet protocol (IP) services Total revenues Operating costs and expenses: Direct costs of network, sales and services, exclusive of depreciation and amortization, shown below: Data center services IP services Direct costs of customer support Direct costs of amortization of acquired technologies Sales and marketing General and administrative Depreciation and amortization Loss (gain) on disposal of property and equipment, net Exit activities, restructuring and impairments Total operating costs and expenses (Loss) income from operations Non-operating expenses: Interest expense Loss on extinguishment of debt Other, net Total non-operating expenses Loss before income taxes and equity in (earnings) of equity-method investment (Benefit) provision for income taxes Equity in (earnings) of equity-method investment, net of taxes Net loss Other comprehensive (loss) income: Foreign currency translation adjustment Unrealized loss on interest rate swap Total other comprehensive (loss) income Comprehensive loss Basic and diluted net loss per share $185,147 98,195 283,342 $167,286 106,306 $133,453 111,175 273,592 244,628 92,564 39,448 29,687 4,967 31,800 42,759 48,181 9 1,414 90,604 40,350 26,664 4,718 31,343 38,635 36,147 (55) 1,422 78,907 41,403 21,278 3,500 29,715 33,952 36,926 37 2,833 290,829 269,828 248,551 (7,487) 3,764 (3,923) 11,346 881 614 12,841 (20,328) (285) (213) (19,830) (464) (777) (1,241) 7,566 — 283 7,849 (4,085) 453 (220) (4,318) 84 — 84 3,701 — 165 3,866 (7,789) (5,612) (475) (1,702) 136 — 136 $ (21,071) $ (4,234) $ (1,566) $ (0.39) $ (0.09) $ (0.03) Weighted average shares outstanding used in computing basic and diluted net loss per share 51,135 50,761 50,422 The accompanying notes are an integral part of these consolidated financial statements. F-4 Internap 2013 Form 10-K Financial Section Consolidated Balance Sheets (In thousands, except par value amounts) ASSETS Current assets: Cash and cash equivalents Accounts receivable, net of allowance for doubtful accounts of $1,995 and $1,809, respectively Deferred tax asset Prepaid expenses and other assets Total current assets Property and equipment, net Investment in joint venture Intangible assets, net Goodwill Deposits and other assets Deferred tax asset Total assets LIABILITIES AND STOCKHOLDERS’ EQUITY Current liabilities: Accounts payable Accrued liabilities Deferred revenues Capital lease obligations Term loan, less discount of $1,387 and $239, respectively Exit activities and restructuring liability Other current liabilities Total current liabilities Deferred revenues Capital lease obligations Revolving credit facility Term loan, less discount of $8,006 and $388, respectively Exit activities and restructuring liability Deferred rent Deferred tax liability Other long-term liabilities Total liabilities Commitments and contingencies (note 11) Stockholders’ equity: Preferred stock, $0.001 par value, 20,000 shares authorized; no shares issued or outstanding Common stock, $0.001 par value; 120,000 shares authorized; 54,023 and 53,459 shares outstanding, respectively Additional paid-in capital Treasury stock, at cost, 461 and 267 shares, respectively Accumulated deficit Accumulated items of other comprehensive loss Total stockholders’ equity Total liabilities and stockholders’ equity The accompanying notes are an integral part of these consolidated financial statements. December 31, 2013 2012 $ 35,018 $ 28,553 23,927 371 22,533 81,849 331,963 2,602 57,699 130,387 7,999 1,742 19,035 — 13,438 61,026 248,095 3,000 21,342 59,605 5,735 1,909 $ 614,241 $ 400,712 $ 29,774 13,549 6,729 5,489 1,613 2,286 2,493 61,933 3,804 49,800 — 288,994 1,877 14,617 8,591 2,415 432,031 $ 22,158 11,386 2,991 4,504 3,261 2,508 169 46,977 2,669 44,054 30,501 61,612 3,365 15,026 — 903 205,107 — — 54 1,253,106 (3,474) (1,066,020) (1,456) 54 1,243,801 (1,845) (1,046,190) (215) 182,210 195,605 $ 614,241 $ 400,712 Financial Section Consolidated Statements of Stockholders’ Equity For the Three Years Ended December 31, 2013 (In thousands) Common stock Shares Par Value Additional Paid-In Capital Treasury Stock Accumulated Deficit Accumulated Items of Comprehensive (Loss) Income Total Stockholders’ Equity F-5 Internap 2013 Form 10-K Balance, December 31, 2010 Net loss Foreign currency translation Stock-based compensation Other activity of stock compensation plans Balance, December 31, 2011 Net loss Foreign currency translation Stock-based compensation Other activity of stock compensation plans Balance, December 31, 2012 Net loss Foreign currency translation Interest rate swap Stock-based compensation Other activity of stock compensation plans 52,017 $ — — — 511 52,528 — — — 931 53,459 — — — — 564 52 $1,229,684 $ (520) $(1,040,170) (1,702) — — — — — — — 4,499 — — — 1 53 — — — 1 54 — — — — — 1,371 (746) — 1,235,554 — — 6,285 (1,266) — — — (1,041,872) (4,318) — — 1,962 (579) — 1,243,801 — — — 7,167 (1,845) — — — — (1,046,190) (19,830) — — — 2,138 (1,629) — $ (435) $ — 136 — — (299) — 84 — — (215) — (464) (777) — — 188,611 (1,702) 136 4,499 626 192,170 (4,318) 84 6,285 1,384 195,605 (19,830) (464) (777) 7,167 509 Balance, December 31, 2013 54,023 $ 54 $1,253,106 $(3,474) $(1,066,020) $ (1,456) $ 182,210 The accompanying notes are an integral part of these consolidated financial statements. F-6 Internap 2013 Form 10-K Financial Section Consolidated Statements of Cash Flows (In thousands) Cash Flows from Operating Activities: Net loss Adjustments to reconcile net loss to net cash provided by operating activities: Depreciation and amortization Loss (gain) on disposal of property and equipment, net Impairment of capitalized software Stock-based compensation expense, net of capitalized amount Equity in (earnings) of equity-method investment Provision for doubtful accounts Non-cash portion of loss on extinguishment of debt Non-cash change in capital lease obligations Non-cash change in accrued contingent consideration Non-cash change in exit activities and restructuring liability Non-cash change in deferred rent Deferred taxes Other, net Changes in operating assets and liabilities: Accounts receivable Prepaid expenses, deposits and other assets Accounts payable Accrued and other liabilities Deferred revenues Exit activities and restructuring liability Other liabilities Net cash flows provided by operating activities Cash Flows from Investing Activities: Purchases of property and equipment Additions to acquired technology Payment of accrued contingent consideration Acquisitions, net of cash received Net cash flows used in investing activities Cash Flows from Financing Activities: Proceeds from credit agreements Principal payments on credit agreements Payment of debt issuance costs Deposit collateral on credit agreement Payments on capital lease obligations Proceeds from exercise of stock options Tax withholdings related to net share settlements of restricted stock awards Other, net Net cash flows provided by financing activities Effect of exchange rates on cash and cash equivalents Net increase (decrease) in cash and cash equivalents Cash and cash equivalents at beginning of period Year Ended December 31, 2013 2012 2011 $ (19,830) $ (4,318) $ (1,702) 53,148 9 520 6,743 (213) 1,861 841 99 — 1,185 (1,907) (67) 706 (5,777) (218) 3,992 (5,062) 1,149 (2,895) (601) 40,865 (55) 438 5,858 (220) 932 — 705 124 1,171 (1,073) 204 (199) (1,428) (671) 413 2,304 862 (2,890) 720 40,426 37 526 3,983 (475) 1,082 — 1,044 — 2,288 (555) (5,734) 263 (1,186) (2,282) (5,209) (247) (970) (2,659) — 33,683 43,742 28,630 (62,798) (801) — (144,487) (208,086) 320,000 (116,000) (12,415) (6,461) (4,655) 2,138 (1,630) (167) 180,810 58 6,465 28,553 (74,947) — (4,750) — (79,697) 40,401 (3,250) (543) — (3,303) 2,469 (1,085) (118) 34,571 165 (1,219) 29,772 (68,542) — — (27,723) (96,265) 39,853 (1,000) (253) — (1,190) 1,372 (746) (135) 37,901 (76) (29,810) 59,582 Cash and cash equivalents at end of period $ 35,018 $ 28,553 $ 29,772 Supplemental disclosure of cash flow information: Cash paid for interest Cash paid for income taxes Non-cash acquisition of property and equipment under capital leases Additions to property and equipment included in accounts payable Capitalized stock-based compensation $ 11,678 344 9,815 7,884 424 $ 7,646 189 10,079 2,869 427 $ 3,293 267 19,565 6,345 516 The accompanying notes are an integral part of these consolidated financial statements. F-7 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 1. DESCRIPTION OF THE COMPANY AND NATURE OF OPERATIONS Internap Network Services Corporation (“we,” “us,” “our” or “Internap”) provides high-performance informa- tion technology (“IT”) infrastructure services that power the applications shaping the way we live, work and play. We provide services at 49 data centers across North America, Europe and the Asia-Pacific region and through 87 Internet Protocol (“IP”) service points, which include 25 content delivery network (“CDN”) points of presence (“POPs”). The nature of our business subjects us to certain risks and uncertainties frequently encountered by rapidly evolving markets. These risks are described in Item 1A – “Risk Factors” in this Annual Report on Form 10-K. We have a history of quarterly and annual period net losses, including for each of the three years in the period ended December 31, 2013. At December 31, 2013, our accumulated deficit was $1.1 billion. However, during the years ended December 31, 2013, 2012 and 2011, we generated net cash flows from operating activities of $33.7 million, $43.7 million and $28.6 million, respec- tively. 2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Accounting Principles We prepare our consolidated financial statements and accompanying notes in accordance with accounting principles generally accepted in the United States (“GAAP”). The consolidated financial statements include our accounts and those of our wholly-owned subsidiaries. We have eliminated significant inter- company transactions and balances in consolidation. Estimates and Assumptions The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenue and expense and related disclosure of contingent assets and liabilities. On an ongoing basis, we evaluate our estimates, including those related to revenue recogni- tion, doubtful accounts, goodwill and intangible assets, accruals, stock-based compensation, income taxes, restructuring charges, leases, long-term service con- tracts, contingencies and litigation. We base our esti- mates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Actual results may differ materially from these estimates. Cash and Cash Equivalents We consider all highly-liquid investments purchased with an original maturity of three months or less at the date of purchase and money market mutual funds to be cash equivalents. We invest our cash and cash equiva- lents with major financial institutions and may at times exceed federally insured limits. We believe that the risk of loss is minimal. To date, we have not experienced any losses related to cash and cash equivalents. Investment in Joint Venture We account for investments that provide us with the ability to exercise significant influence, but not control, over an investee using the equity method of accounting. Significant influence, but not control, is generally deemed to exist if we have an ownership interest in the voting stock of the investee of between 20% and 50%, although we consider other factors, such as minority interest protections, in determining whether the equity method of accounting is appropriate. As of Decem- ber 31, 2013, Internap Japan Co., Ltd. (“Internap Japan”), a joint venture with NTT-ME Corporation and Nippon Telegraph and Telephone Corporation (“NTT Holdings”), qualified for equity method accounting. We record our proportional share of the income and losses of Internap Japan one month in arrears on the accom- panying consolidated balance sheets as a long-term investment and our share of Internap Japan’s income and losses, net of taxes, as a separate caption in our accompanying consolidated statements of operations and comprehensive loss. Fair Value of Financial Instruments instruments, The carrying amounts of our financial including cash and cash equivalents, accounts receiv- able and other current liabilities, approximate fair value due to the short-term nature of these assets and liabili- ties. Due to the nature of our credit agreement and vari- able interest rate, the fair value of our debt approximates the carrying value. We measure and report certain financial assets and liabilities at fair value on a recurring basis, including cash equivalents. The major categories of nonfinancial assets and liabili- ties that we measure at fair value include reporting units measured at fair value in step one of a goodwill impair- ment test. Financial Instrument Credit Risk Financial instruments that potentially subject us to a con- centration of credit risk principally consist of cash, cash equivalents, marketable securities and trade receivables. Given the needs of our business, we may invest our cash and cash equivalents in money market funds. F-8 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements Property and Equipment We carry property and equipment at original acquisition cost less accumulated depreciation and amortization. We calculate depreciation and amortization on a straight-line basis over the estimated useful lives of the assets. As of January 1, 2013, estimated useful lives used for network equipment are generally five years; fur- niture, equipment and software are five to seven years; and leasehold improvements are 10 to 25 years or over the lease term, depending on the nature of the improve- ment. We capitalize additions and improvements that increase the value or extend the life of an asset. We expense maintenance and repairs as incurred. We charge gains or losses from disposals of property and equipment to operations. Leases We record leases in which we have substantially all of the benefits and risks of ownership as capital leases and all other leases as operating leases. For leases determined to be capital leases, we record the assets held under capital lease and related obligations at the lesser of the present value of aggregate future minimum lease payments or the fair value of the assets held under capital lease. We amortize the assets over 10 years or over the lease term, depending on the nature of the improvement. The duration of lease obligations and commitments ranges from four years for office equip- ment to 25 years for facilities. For leases determined to be operating leases, we record lease expense on a straight-line basis over the lease term. Certain leases include renewal options that, at the inception of the lease, are considered reasonably assured of being renewed. The lease term begins when we control the leased property, which is typically before lease pay- ments begin under the terms of the lease. We record the difference between the expense in our consolidated statements of operations and comprehensive loss and the amount we pay as deferred rent, which we include in our consolidated balance sheets. Costs of Computer Software Development We capitalize internal-use software development costs incurred during the application development stage. Amortization begins once the software is ready for its intended use and is computed based on the straight- line method over the economic life of the software prod- uct. Judgment is required in determining which software projects are capitalized and the resulting economic life. We capitalized $7.5 million, $6.7 million and $9.8 million in internal-use software costs during the years ended December 31, 2013, 2012 and 2011, respectively. As of December 31, 2013 and 2012, the balance of unamor- tized internal-use software costs was $22.9 million and $16.7 million, respectively, and during the years ended December 31, 2013 and 2012, amortization expense was $4.2 million and $3.4 million, respectively. Valuation of Long-Lived Assets We periodically evaluate the carrying value of our long- lived assets, including, but not limited to, property and equipment. We consider the carrying value of a long- lived asset impaired when the undiscounted cash flows from such asset are separately identifiable and we esti- mate them to be less than its carrying value. In that event, we would recognize a loss based on the amount by which the carrying value exceeds the fair value of the long-lived asset. We determine fair value based on either market quotes, if available, or discounted cash flows using a discount rate commensurate with the risk inherent in our current business model for the specific asset being valued. We would determine losses on long-lived assets to be disposed of in a similar manner, except that we would reduce fair values by the cost of disposal. We charge losses due to impairment of long- lived assets to operations during the period in which we identify the impairment. During 2013, 2012 and 2011, we concluded that an impairment indicator existed to cause us to reassess our developed software. Following the reassessment, further described in note 5, we recorded an impairment charge of $0.5 million, $0.4 mil- lion and $0.5 million, in the years ended December 31, 2013, 2012 and 2011, respectively, which is included in “Exit activities, restructuring and impairments” on the accompanying consolidated statements of operations and comprehensive loss. Goodwill and Other Intangible Assets We perform our annual goodwill impairment test as of August 1 of each calendar year absent any impairment indicators or other changes that may cause more fre- quent analysis. We also assess on a quarterly basis whether any events have occurred or circumstances have changed that would indicate an impairment could exist. For purposes of valuing our goodwill, we have the fol- lowing reporting units: IP products, IP services, data center products and data center services. During 2013, and prior to our annual impairment review, we reorga- nized the previous data centers services reporting unit to segregate data center products, as its operations met the definition of a separate stand-alone business. We allocated goodwill to the new reporting unit based on the relative fair values of the affected reporting units at the time of reorganization. We did not identify an impairment as a result of our annual impairment test and none of our reporting units were at risk of failing step one. We considered the likeli- hood of triggering events that might cause us to reas- sess goodwill on an interim basis and concluded that none had occurred subsequent to August 1, 2013. To determine the fair value of our reporting units, we uti- lize the discounted cash flow and market methods. We have consistently utilized both methods in our goodwill impairment tests and weight both results equally. We use both methods in our goodwill impairment tests as we believe both, in conjunction with each other, provide a reasonable estimate of the fair value of the reporting unit. The discounted cash flow method is specific to our anticipated future results of the reporting unit, while the market method is based on our market sector including our competitors. F-9 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements We determined the assumptions supporting the dis- counted cash flow method, including the discount rate, using our best estimates as of the date of the impair- ment review. We have performed various sensitivity analyses on certain of the assumptions used in the dis- counted cash flow method, such as forecasted rev- enues and discount rate. We used reasonable judgment in developing our estimates and assumptions and there was no impairment indicated in our testing. Our assumptions, inputs and judgments used in per- forming the valuation analysis are inherently subjective and reflect estimates based on known facts and circum- stances at the time we perform the valuation. These estimates and assumptions primarily include, but are not limited to, discount rates; terminal growth rates; pro- jected revenues and costs; earnings before interest, taxes, depreciation and amortization for expected cash flows; market comparables and capital expenditure forecasts. The use of different assumptions, inputs and judgments, or changes in circumstances, could materi- ally affect the results of the valuation. Due to inherent uncertainty involved in making these estimates, actual results could differ from our estimates and could result in additional non-cash impairment charges in the future. Other intangible assets have finite lives and we record these assets at cost less accumulated amortization. We record amortization of acquired technologies using the greater of (a) the ratio of current revenues to total and anticipated future revenues for the applicable technol- ogy or (b) the straight-line method over the remaining estimated economic life. We amortize the cost of the acquired technologies over their useful lives of five to eight years and 10 years for customer relationships and trade names. We assess other intangible assets on a quarterly basis whenever any events have occurred or circumstances have changed that would indicate that impairment could exist. Our assessment is based on estimated future cash flows directly associated with the asset or asset group. If we determine that the carrying value is not recoverable, we may record an impairment charge, reduce the estimated remaining useful life or both. We concluded that no impairment indicators existed to cause us to reassess our other intangible assets during the year ended December 31, 2013. Exit Activities and Restructuring When circumstances warrant, we may elect to exit cer- tain business activities or change the manner in which we conduct ongoing operations. If we make such a change, we will estimate the costs to exit a business or restructure ongoing operations. The components of the estimates may include estimates and assumptions regarding the timing and costs of future events and activities that represent our best expectations based on known facts and circumstances at the time of estima- tion. If circumstances warrant, we will adjust our previ- ous estimates to reflect what we then believe to be a more accurate representation of expected future costs. Because our estimates and assumptions regarding exit activities and restructuring charges include probabilities of future events, such as our ability to find a sublease tenant within a reasonable period of time or the rate at which a sublease tenant will pay for the available space, such estimates are inherently vulnerable to changes due to unforeseen circumstances that could materially and adversely affect our results of operations. We monitor market conditions at each period end reporting date and will continue to assess our key assumptions and estimates used in the calculation of our exit activities and restructuring accrual. Taxes We account for income taxes under the liability method. We determine deferred tax assets and liabilities based on differences between financial reporting and tax bases of assets and liabilities, and we measure the tax assets and liabilities using the enacted tax rates and laws that will be in effect when we expect the differ- ences to reverse. We maintain a valuation allowance to reduce our deferred tax assets to their estimated realiz- able value. We may recognize deferred tax assets in future periods if and when we estimate them to be real- izable and supported by historical trends of profitability and future expectations within each tax jurisdiction. As described in note 3, we acquired iWeb Group Inc. (“iWeb”) on November 26, 2013. The purchase price accounting resulted in the addition of $8.2 million in net deferred tax liabilities. As the acquisition of iWeb was a stock acquisition, the tax attributes, tax positions and tax elections of iWeb were unaffected. The difference between the tax basis and the fair market value of iWeb’s assets and liabilities is primarily due to intangible property that consists of customer relationships, trade name, beneficial leasehold interest and internally- developed software. We evaluate liabilities for uncertain tax positions and we recognized $0.4 million and $0.3 million for associated liabilities during the years ended December 31, 2013 and 2012, respectively. We recorded nominal interest and penalties arising from the underpayment of income taxes in “General and administrative” expenses in our consolidated statements of operations and comprehen- sive loss. As of December 31, 2013 and 2012, we accrued $0 and $48,000 for interest and penalties related to uncertain tax positions. We account for telecommunication, sales and other similar taxes on a net basis in “General and administra- tive” expense in our consolidated statements of opera- tions and comprehensive loss. Stock-Based Compensation We measure stock-based compensation cost at the grant date based on the calculated fair value of the award. We recognize the expense over the employee’s requisite service period, generally the vesting period of the award. The fair value of restricted stock is the mar- ket value on the date of grant. The fair value of stock options is estimated at the grant date using the Black- Scholes option pricing model with weighted average assumptions for the activity under our stock plans. Option pricing model input assumptions, such as expected term, expected volatility and risk-free interest F-10 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements rate, impact the fair value estimate. Further, the forfei- ture rate impacts the amount of aggregate compensa- tion. These assumptions are subjective and generally require significant analysis and judgment to develop. The expected term represents the weighted average period of time that we expect granted options to be out- standing, considering the vesting schedules and our historical exercise patterns. Because our options are not publicly traded, we assume volatility based on the his- torical volatility of our stock. The risk-free interest rate is based on the U.S. Treasury yield curve in effect at the time of grant for periods corresponding to the expected option term. We have also used historical data to esti- mate option exercises, employee termination and stock option forfeiture rates. Changes in any of these assump- tions could materially impact our results of operations in the period the change is made. We do not recognize a deferred tax asset for unrealized tax benefits associated with the tax deductions in excess of the compensation recorded (excess tax ben- efit). We apply the “with and without” approach for utili- zation of tax attributes upon realization of net operating losses in the future. This method allocates stock-based compensation benefits last among other tax benefits recognized. In addition, we apply the “direct only” method of calculating the amount of windfalls or short- falls. Treasury Stock As permitted by our stock-based compensation plans, we acquire shares of treasury stock as payment of statutory minimum payroll taxes due from employees for stock-based compensation. We no longer reissue shares of treasury stock acquired from employees after June 30, 2011. Revenue Recognition We generate revenues primarily from the sale of data center services and IP services. Our revenues typically consist of monthly recurring revenues from contracts with terms of one year or more. We recognize the monthly minimum as revenue each month provided that we have entered into an enforceable contract, we have delivered the service to the customer, the fee for the ser- vice is fixed or determinable and collection is reason- ably assured. We record installation fees as deferred revenue and recognize the revenue ratably over the esti- mated customer life. We determine data center revenues by occupied square feet and both allocated and variable-based usage. Data center revenues include both physical space for hosting customers’ network and other equipment plus associ- ated services such as power and network connectivity, environmental controls and security. We recognize IP services revenues on fixed- or usage- based pricing. IP service contracts usually have fixed minimum commitments based on a certain level of bandwidth usage with additional charges for any usage over a specified limit. If a customer’s usage of our ser- vices exceeds the monthly minimum, we recognize rev- enue for such excess in the period of the usage. We use contracts and sales or purchase orders as evi- dence of an arrangement. We test for availability or con- nectivity to verify delivery of our services. We assess whether the fee is fixed or determinable based on the payment terms associated with the transaction and whether the sales price is subject to refund or adjust- ment. We also enter into multiple-element arrangements, or bundled services. When we enter into such arrange- ments, we account for each element separately over its respective service period provided that we have objec- tive evidence of fair value for the separate elements. Objective evidence of fair value includes the price charged for the element when sold separately. If we cannot objectively determine the fair value of each ele- ment, we recognize the total value of the arrangement ratably over the entire service period to the extent that we have begun to provide the services, and we have satisfied other revenue recognition criteria. For multiple-deliverable revenue arrangements we allo- cate arrangement consideration at the inception of an arrangement to all deliverables using the relative selling price method. The hierarchy for determining the selling price of a deliverable includes (a) vendor-specific objec- tive evidence, if available, (b) third-party evidence, if vendor-specific objective evidence is not available and (c) best estimated selling price, if neither vendor- specific nor third-party evidence is available. Vendor-specific objective evidence is generally limited to the price charged when we sell the same or similar service separately. If we seldom sell a service sepa- rately, it is unlikely that we will determine vendor- specific objective evidence for the service. We define vendor-specific objective evidence as an average price of recent standalone transactions that we price within a narrow range that we define. We determine third-party evidence based on the prices charged by our competitors for a similar deliverable when sold separately. It is difficult for us to obtain suffi- cient information on competitor pricing to substantiate third-party evidence and therefore we may not always be able to use this measure. If we are unable to establish selling price using vendor- specific objective evidence or third-party evidence, and we receive or materially modify a sales order after our implementation date of January 1, 2011, we use best estimated selling price in our allocation of arrangement consideration. The objective of best estimated selling price is to determine the price at which we would trans- act if we sold the service on a standalone basis. Our determination of best estimated selling price involves a weighting of several factors including, but not limited to, pricing practices and market conditions. We analyze the selling prices used in our allocation of arrangement consideration on an annual basis at a mini- mum. We will analyze selling prices on a more frequent F-11 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements basis if a significant change in our business necessi- tates a more timely analysis or if we experience signifi- cant variances in our selling prices. We account for each deliverable within a multiple- deliverable revenue arrangement as a separate unit of accounting if both of the following criteria are met: (a) the delivered item or items have value to the customer on a standalone basis and (b) for an arrangement that includes a general right of return for the delivered item(s), we consider delivery or performance of the undelivered item(s) probable and substantially in our control. We consider a deliverable to have standalone value if we sell this item separately or if the item is sold by another vendor or could be resold by the customer. Further, our revenue arrangements generally do not include a right of return relative to delivered services. We combine deliverables not meeting the criteria for being a separate unit of accounting with a deliverable that does meet that criterion. We then determine the appropriate allocation of arrangement consideration and recognition of revenue for the combined unit of accounting. Deferred revenue consists of revenue for services to be delivered in the future and consists primarily of advance billings, which we amortize over the respective service period. We defer and amortize revenues associated with billings for installation of customer network equipment over the estimated life of the customer relationship, which was, on average, approximately six years for 2013, five years for 2012 and four years for 2011. We defer and amortize revenues for installation services because the installation service is integral to our primary service offering and does not have value to customers on a stand-alone basis. We also defer and amortize the associated incremental direct costs. We routinely review the collectability of our accounts receivable and payment status of our customers. If we determine that collection of revenue is uncertain, we do not recognize revenue until collection is reasonably assured. Additionally, we maintain an allowance for doubtful accounts resulting from the inability of our cus- tomers to make required payments on accounts receiv- able. We base the allowance for doubtful accounts upon general customer information, which primarily includes our historical cash collection experience and the aging of our accounts receivable. We assess the payment status of customers by reference to the terms under which we provide services or goods, with any payments not made on or before their due date consid- ered past-due. Once we have exhausted all collection efforts, we write the uncollectible balance off against the allowance for doubtful accounts. We routinely perform credit checks for new and existing customers and require deposits or prepayments for customers that we perceive as being a credit risk. In addition, we record a reserve amount for service level agreements and other sales adjustments. Research and Development Costs We include research and development costs, which include product development costs, in general and administrative costs and we expense them as incurred. These costs primarily relate to our development and enhancement of IP routing technology, acceleration and cloud technologies and network engineering costs associated with changes to the functionality of our pro- prietary services and network architecture. Research and development costs were $2.1 million, $2.0 million and $0.2 million during the years ended December 31, 2013, 2012 and 2011, respectively. These costs do not include $7.5 million, $6.7 million and $9.8 million of internal-use software costs capitalized during the years ended December 31, 2013, 2012 and 2011, respec- tively. Advertising Costs We expense all advertising costs as incurred. Advertis- ing costs during the years ended December 31, 2013, 2012 and 2011 were $3.1 million, $2.5 million and $2.1 million, respectively. Net Loss Per Share We compute basic net loss per share by dividing net loss attributable to our common stockholders by the weighted average number of shares of common stock outstanding during the period. We exclude all outstand- ing options and unvested restricted stock as such secu- rities are anti-dilutive for all periods presented. Basic and diluted net loss per share is calculated as fol- lows (in thousands, except per share amounts): Year Ended December 31, 2013 2012 2011 $(19,830) $ (4,318) $ (1,702) 51,135 50,761 50,422 Net loss and net loss available to common stockholders Weighted average shares outstanding, basic and diluted Net loss per share, basic and diluted $ (0.39) $ (0.09) $ (0.03) Anti-dilutive securities excluded from diluted net loss per share calculation for stock-based compensation plans Segment Information 6,795 5,909 5,816 We use the management approach for determining which, if any, of our services and products, locations, customers or management structures constitute a reportable business segment. The management approach designates the internal reporting that man- agement uses for making operating decisions and assessing performance as the source of any reportable segments. As described in note 12, we operate in two business segments: data center services and IP ser- vices. F-12 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements We include the operations of iWeb, acquired in Novem- ber 2013, and Voxel Holdings, Inc. (“Voxel”), acquired in December 2011, in our data center services segment. Recent Accounting Pronouncements In July 2013, the Financial Accounting Standards Board (“FASB”) issued guidance that requires an entity to pres- ent an unrecognized tax benefit in the financial state- ments as a reduction to a deferred tax asset for an net operating loss (“NOL”) carryforward, a similar tax loss or a tax credit carryforward except when: (a) an NOL carry- forward, a similar tax loss or a tax credit carryforward is not available as of the reporting date under the govern- ing tax law to settle taxes that would result from the dis- allowance of the tax position; or (b) the entity does not intend to use the deferred tax asset for this purpose (provided that the tax law permits a choice). If either of these conditions exists, an entity should present an unrecognized tax benefit in the financial statements as a liability and should not net the unrecognized tax benefit with a deferred tax asset. The amendment does not affect the recognition or measurement of uncertain tax positions under existing guidance. The new guidance is effective prospectively for fiscal years beginning after December 15, 2013. The amendments should be applied prospectively to all unrecognized tax benefits that exist at the effective date. Retrospective application is permitted. We do not expect adoption to have a mate- rial impact on our financial condition or results of opera- tions. In July 2013, FASB issued guidance that permits an entity to designate Fed Funds Effective Swap Rate, also referred to as the overnight index swap rate, as a bench- mark interest rate for hedge accounting purposes. In addition, it removes the restriction on using different benchmark interest rates for similar hedges. The new guidance is applicable to all entities that elect to apply hedge accounting of the benchmark interest rate under existing guidance and is effective immediately. Adop- tion did not have an impact to our financial condition or results of operations. In March 2013, FASB issued new guidance to resolve the diversity in practice regarding the release into net income of the cumulative translation adjustment upon derecognition of a subsidiary or group of assets within a foreign entity. The guidance is effective prospectively for fiscal years beginning after December 15, 2013. We do not anticipate that adoption of this standard will have a material impact on our financial condition or results of operations, absent any material transactions involving the derecognition of subsidiaries or groups of assets within a foreign entity. In January 2013, we adopted new guidance to improve the transparency of reporting reclassifications out of accumulated other comprehensive (loss) income. The guidance requires us to (a) present (either on the face of the statement where net (loss) income is presented or in the notes to the financial statements) the effects on the line items of net (loss) income of significant amounts reclassified out of accumulated other comprehensive (loss) income, but only if the item reclassified is required under GAAP to be reclassified to net (loss) income in its entirety in the same reporting period and (b) cross- reference to other disclosures currently required under GAAP for other reclassification items (that are not required under GAAP) to be reclassified directly to net (loss) income in their entirety in the same reporting period. Because the guidance impacts presentation only, adoption had no effect on our financial condition or results of operations. In January 2013, we adopted new guidance that requires us to disclose both gross and net information about both instruments and transactions eligible for off- set in the statement of financial position and instru- ments and transactions subject to an agreement similar to a master netting arrangement and new guidance that applies to derivatives and securities borrowing or lend- ing transactions subject to an agreement similar to a master netting arrangement. The prospective adoption did not have a material impact on our financial condition or results of operations. In January 2013, we adopted new guidance that allows us to first assess qualitative factors to determine whether it is more likely than not that an indefinite-lived asset is impaired for determining whether it is necessary to perform the quantitative impairment test. Adoption did not have an impact on our financial condition or results of operations. 3. ACQUISITIONS iWeb Acquisition On November 26, 2013, we completed the acquisition of iWeb. Headquartered in Montreal, Quebec, Canada, iWeb has four company-controlled data centers sup- porting global hosting, cloud and colocation services. We include the results of iWeb from November 26, 2013 through December 31, 2013 in our data center services segment in the consolidated statements of operations, which consisted revenue of $3.6 million and loss before income tax of $0.4 million. We acquired all of the outstanding capital stock of iWeb for a total purchase price, net of working capital adjust- ments provided for under the purchase agreement, of $145.8 million. The net cash paid was $144.5 million, which included cash acquired of $1.3 million. We incurred $4.2 million in acquisition costs, which we expensed and included in “General and administrative” in the consolidated statements of operations and com- prehensive loss for the year ended December 31, 2013. We funded the purchase price and acquisition costs through a $350.0 million credit agreement, which we entered into contemporaneously with the acquisition, further described in note 11. Purchase Price Allocation We allocated the aggregate purchase price for iWeb to the net tangible and intangible assets based on their fair value as of November 26, 2013. We based the allocation of the purchase price on a valuation for property and equipment, intangible assets and deferred revenue and F-13 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements the carrying value for the remaining assets and liabili- ties, as the carrying value approximates fair value. The preliminary fair value of iWeb’s property and equipment was estimated using the market approach, using com- parable market prices; the income approach, using present value of future income or cash flow; or the cost approach, using the replacement cost of assets, depending on the nature of the assets being valued. The preliminary fair value of identifiable intangible assets were measured at fair value primarily using various “income approaches,” which required a forecast of expected future cash flows, either for the use of a relief- from royalty method or a multi-period excess earnings method. We recorded the excess of the purchase price over the net tangible and intangible assets as goodwill. Factors that contributed to the recognition of goodwill included expected synergies and the trained workforce. We expect that none of the goodwill will be deductible for tax purposes. The purchase price allocation of assets and liabilities is preliminary and subject to change as we finalize the completion of the fair value appraisal of certain personal and real tangible assets, as well as certain intangible assets. Our purchase price allocation was as follows (in thousands): Current assets, including cash acquired of $1.3 million Property and equipment Goodwill Intangible assets Other long-term assets Current liabilities Deferred revenue Capital lease obligations Other long-term liabilities Net deferred income tax liability, long-term $ 4,284 52,497 70,782 40,925 689 (7,119) (3,740) (1,301) (2,981) (8,249) $145,787 The intangible assets acquired were as follows (in thou- sands): Customer relationships Trade name Beneficial leasehold interest Internally developed software Total intangible assets Weighted Average Useful Life 15 years 30 years 14 years 5 years Fair Value $22,200 15,100 858 2,767 $40,925 Unaudited Supplemental Financial Information Our unaudited pro forma results presented below, including iWeb, for the year ended December 31, 2013 and 2012 are presented as if the acquisition had been completed on January 1, 2012. We calculated these amounts by adjusting the historical results of iWeb to reflect the additional interest, depreciation and amorti- zation expenses that would have been recorded assum- ing the fair value adjustments to intangible assets had been applied from January 1, 2012, with the conse- quential tax effects. The pro forma financial information is presented for informational purposes only and is not indicative of the results of operations that would have been achieved if the acquisition had taken place at the beginning of 2012. (in thousands) Year Ended December 31, 2013 2012 Unaudited pro forma revenue Unaudited pro forma net loss $323,000 (32,000) $315,000 (19,000) Voxel Acquisition On December 30, 2011, we completed the acquisition of Voxel and included its operations into our data center services segment. We acquired all of the outstanding capital stock of Voxel for a total purchase price of $33.3 million. In addition, we incurred $0.6 million in acquisition-related expenses, which we expensed and included in “General and administrative” in the consoli- dated statements of operations and comprehensive loss for the year ended December 31, 2011. We funded the purchase price and acquisition costs by drawing- down our then existing term loan. Purchase Price Allocation We allocated the aggregate purchase price for Voxel to the net tangible and intangible assets based on their fair value as of December 30, 2011. We based the allocation of the purchase price on a valuation for property and equipment and intangible assets and the carrying value for the remaining assets and liabilities. We expect that none of the goodwill will be deductible for tax purposes. Our purchase price allocation was as follows (in thou- sands): Cash and cash equivalents Account receivable and other current assets Property and equipment Goodwill Intangible assets Other assets Accounts payable and accrued expenses Deferred revenue Capital lease obligations Other long-term liabilities Deferred income tax liability $ 930 1,081 4,795 20,007 15,700 336 (1,636) (368) (1,288) (137) (6,140) $33,280 The intangible assets acquired were as follows (in thou- sands): Customer relationships Internally used software Acquired technology Trade names Total intangible assets Weighted Average Useful Life 10 years 5 years 8 years 10 years Fair Value $ 7,800 3,400 4,300 200 $15,700 As the acquisition occurred on December 30, 2011 and was not material to our business, we did not record Voxel’s revenue and expense from the date of acquisi- tion for the year ended December 31, 2011. F-14 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements Unaudited Supplemental Financial Information Our unaudited pro forma results presented below, including Voxel, for the year ended December 31, 2011 are presented as if the acquisition had been completed on January 1, 2010. The pro forma financial information is presented for informational purposes only and is not indicative of the results of operations that would have been achieved if the acquisition had taken place at the beginning of 2010. 4. FAIR VALUE MEASUREMENTS (in thousands) Unaudited pro forma revenue Unaudited pro forma net loss Year Ended December 31, 2011 $257,999 (12,241) We account for certain assets and liabilities at fair value. The hierarchy below lists three levels of fair value based on the extent to which inputs used in measuring fair value are observable in the market. We categorize each of our fair value measurements in one of these three levels based on the lowest level input that is significant to the fair value measurement in its entirety. These levels are: • Level 1: Quoted prices in active markets for identical assets or liabilities; • Level 2: Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for simi- lar assets or liabilities; quoted prices in markets that are not active or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities; and • Level 3: Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. Assets and liabilities measured at fair value on a recurring basis are summarized as follows (in thousands): December 31, 2013: Money market funds(1) Interest rate swap (note 10) Asset retirement obligations (note 11) December 31, 2012: Money market funds(1) Level 1 Level 2 Level 3 Total $5,006 — — $ — 777 — $ — — 2,357 $5,006 777 2,357 $5,003 $ — $ — $5,003 (1) Included in “Cash and cash equivalents” in the consolidated balance sheets as of December 31, 2013 and 2012. Unrealized gains and losses on money market funds were nominal due to the short-term nature of the investments. (2) We calculate the fair value of the asset retirement obligations by discounting the estimated amount using the current Treasury bill rate adjusted for our credit non-performance. The following table provides a summary of changes in our Level 3 asset retirement obligations for the year ended December 31, 2013 (in thousands): Balance, January 1, 2013 Accrued estimated obligations, less fair value adjustment Subsequent revision of estimated obligation Accretion Balance, December 31, 2013 $ — 3,820 (1,519) 56 $ 2,357 The fair value of our Level 3 liabilities, estimated using discount cash flow analysis based on incremental borrowing rates for similar types of borrowing arrangements, is as follows (in thousands): Term loan Revolving credit facility December 31, 2013 2012 Carrying Amount $300,000 — Fair Value 293,125 — Carrying Amount $65,500 30,501 Fair Value $65,180 30,342 F-15 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements 5. PROPERTY AND EQUIPMENT 6. INVESTMENT IN JOINT VENTURE Property and equipment consisted of the following (in thousands): Network equipment Network equipment under capital lease Furniture and equipment Software Leasehold improvements Land Buildings Buildings under capital lease Property and equipment, gross Less: accumulated depreciation and amortization ($17,786 and $11,351 related to capital leases at December 31, 2013 and 2012, respectively) December 31, 2013 2012 $ 189,763 $ 129,168 6,346 19,194 51,763 319,119 630 1,395 56,440 644,650 6,386 17,955 45,011 279,219 — — 43,325 521,064 (312,687) (272,969) $ 331,963 $ 248,095 During 2013 and 2012, we determined that we would not use certain items and recorded an impairment charge of $0.5 million and $0.4 million, respectively, to developed software related to products and product support software primarily in our data center services segment. We include the impairment charge in “Exit activities, restructuring and impairments” in the consoli- dated statements of operations and comprehensive loss for the years ended December 31, 2013 and 2012. We summarize depreciation and amortization of prop- erty and equipment associated with direct costs of net- work, sales and services and other depreciation expense as follows (in thousands): Year ended December 31, 2013 2012 2011 $44,799 $33,019 $36,040 3,382 3,128 886 48,181 36,147 36,926 Direct costs of network, sales and services Other depreciation and amortization Subtotal Amortization of acquired We have previously invested $4.1 million for a 51% ownership interest in Internap Japan, a joint venture with NTT-ME Corporation and NTT Holdings. We do not assert control over the joint venture’s operational and financial policies and practices required to account for the joint venture as a subsidiary whose assets, liabilities, revenue and expense would be consolidated due to cer- tain minority interest protections afforded to our joint venture partners. We are, however, able to assert signifi- cant influence over the joint venture and, therefore, account for our joint venture investment using the equity-method of accounting. We include our investment activity in the joint venture in the IP services segment as summarized below (in thou- sands): Investment balance, January 1 Proportional share of net income Unrealized foreign currency translation loss, net Year Ended December 31, 2013 2012 $3,000 213 $2,936 220 (611) (156) Investment balance, December 31 $2,602 $3,000 7. GOODWILL AND OTHER INTANGIBLE ASSETS Goodwill During the years ended December 31, 2013 and 2012, we did not identify an impairment as a result of our annual impairment test and none of our reporting units were at risk of failing step one. In addition, we consid- ered the likelihood of triggering events that might cause us to reassess goodwill on an interim basis and con- cluded that none had occurred subsequent to our August 1, 2013 valuation date. The carrying amount of goodwill for each of the two years ended December 31, 2013 is as follows (in thou- sands): Data Center Services IP Services Total technologies 4,967 4,718 3,500 Balance, Total depreciation and amortization $53,148 $40,865 $40,426 We retired $8.1 million of assets with accumulated depreciation of $8.1 million during the year ended December 31, 2013, $8.5 million of assets with accumu- lated depreciation of $8.5 million during the year ended December 31, 2012 and $12.8 million of assets with accumulated depreciation of $12.7 million during the year ended December 31 2011. We capitalized an immaterial amount of interest for each of the three years ended December 31, 2013. December 31, 2012: Goodwill Accumulated impairment losses $20,141 $ 152,087 $ 172,228 — (112,623) (112,623) Net $20,141 $ 39,464 $ 59,605 iWeb acquisition (note 3) 70,782 — 70,782 Balance, December 31, 2013: Goodwill Accumulated impairment losses 90,923 152,087 243,010 — (112,623) (112,623) Net $90,923 39,464 130,387 F-16 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements Other Intangible Assets During the years ended December 31, 2013 and 2012, we concluded that no impairment indicators existed to cause us to reassess our other intangible assets. The components of our amortizing intangible assets are as follows (in thousands): Acquired technology Customer relationships and trade names Beneficial lease interest Amortization expense for intangible assets during the years ended December 31, 2013, 2012 and 2011 was $5.9 million, $5.5 million and $3.5 million, respectively. As of December 31, 2013, remaining amortization expense is as follows (in thousands): December 31, 2013 December 31, 2012 Gross Carrying Amount $ 47,723 69,548 858 $118,129 Accumulated Amortization $(34,474) (25,950) (6) $(60,430) Gross Carrying Amount $43,627 32,247 — $75,874 Accumulated Amortization $(29,561) (24,971) — $(54,532) 8. ACCRUED LIABILITIES Accrued liabilities consist of the following (in thou- sands): 2014 2015 2016 2017 2018 Thereafter $ 8,093 5,068 4,444 3,699 3,554 32,841 $57,699 Compensation and benefits payable Telecommunications, sales, use and other taxes Customer credit balances Other December 31, 2013 2012 $ 8,100 $ 6,366 1,619 1,147 2,683 1,737 1,584 1,699 $13,549 $11,386 9. EXIT ACTIVITIES AND RESTRUCTURING In prior years, we implemented exit activities and restructuring plans which resulted in substantial charges for our real estate obligations. In addition, during the year ended December 31, 2013, we recorded initial exit activity charges related to ceasing use of an office facility, as well as subsequent plan adjustments in sublease income assumptions for certain properties included in our previously-disclosed plans. We included these initial exit activity charges and subsequent plan adjustments in “Exit activities, restructuring and impairments” in the accompanying statements of operations and comprehensive loss. The following table displays the transactions and balances for exit activities and restructuring charges, substantially related to our data center services segment, during the years ended December 31, 2013 and 2012 (in thousands): Real estate obligations: 2013 - 2011 exit activities 2007 restructuring 2001 restructuring Real estate obligations: 2012 - 2011 exit activities 2007 restructuring 2001 restructuring December 31, 2012 Exit and Restructuring Liability $ 146 4,245 1,482 $5,873 December 31, 2011 Exit and Restructuring Liability $ 361 5,162 2,070 $7,593 Initial Restructuring Charges Subsequent Plan Adjustments Cash Payments $81 — — $81 $ 2 1,043 59 $1,104 $ (162) (1,992) (741) $(2,895) Initial Restructuring Charges Subsequent Plan Adjustments Cash Payments $61 — — $61 $ (96) 1,018 187 $1,109 $ (180) (1,935) (775) $(2,890) December 31, 2013 Exit and Restructuring Liability $ 67 3,296 800 $4,163 December 31, 2012 Exit and Restructuring Liability $ 146 4,245 1,482 $5,873 F-17 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements 10. INTEREST RATE SWAPS 11. COMMITMENTS, CONTINGENCIES AND LITIGATION During December 2013, we entered into an interest rate swap to add stability to interest expense and to manage exposure to interest rate movements in conjunction with the issuance of our new credit agreement. Our interest rate swap, which was designated and qualified as a cash flow hedge, involves the receipt of variable rate amounts from a counterparty in exchange for us making fixed-rate payments over the life of the agreement with- out exchange of the underlying notional amount. The cash flow hedge, effective December 20, 2013, had a notional amount starting at $150.0 million through December 31, 2016, with an interest rate of 6.5%. Our first interest settlement date was January 31, 2014. We recorded the interest rate derivative in the consolidated balance sheet at fair value, which was determined by the bank that holds the interest rate swap. As of Decem- ber 31, 2013, the fair value of the interest rate swap was $0.8 million and was included in “Other long-term liabili- ties” in the accompanying consolidated balance sheet. During the year ended December 31, 2013, we recorded losses of the entire fair value as the effective portion of the change in fair value of our interest rate swaps, des- ignated and qualified as a cash flow hedge, in “Other comprehensive (loss) income.” We will subsequently reclassify such value into earnings in the period that the hedged transaction affects earnings. We recognize the ineffective portion of the change in fair value of the derivative directly in earnings. We did not recognize any hedge ineffectiveness during the year ended Decem- ber 31, 2013. During March 2013, we entered into two interest rate swaps, which were designated and qualified as a cash flow hedge, involving the receipt of variable rate amounts from a counterparty in exchange for us making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount. The cash flow hedges, effective March 20, 2013, had a notional amount starting at $80.0 million through August 30, 2015, with an interest rate of 4.0%, and $20.0 million through December 31, 2014, with an inter- est rate of 3.9%. During the three months ended December 31, 2013, we canceled these two interest rate swaps and paid $0.3 million to the bank to satisfy the current fair value liability and reclassified $0.2 million from “Other comprehensive loss” to interest expense in the consolidated statements of operations and compre- hensive loss. We will reclassify amounts reported in “Other compre- hensive loss” related to our interest rate swaps to inter- est expense as we accrue interest payments on our variable-rate debt. During the year ended December 31, 2013, we reclassified $0.1 million as an increase to inter- est expense prior to the cancellation of the swaps described above. Through December 31, 2014, we esti- mate that we will reclassify an additional $0.8 million as an increase to interest expense since the hedge interest rate currently exceeds the variable interest rate on our debt. Credit Agreement On November 26, 2013, we entered into a $350.0 million credit agreement (the “credit agreement”), which pro- vides for a senior secured first lien term loan facility of $300.0 million (“term loan”) and a second secured first lien revolving credit facility of $50.0 million (“revolving credit facility”). Concurrently with the effective date and funding of the term loan, we acquired iWeb and paid off our previous credit facility, which resulted in a loss on extinguishment of debt of $0.9 million. As of December 31, 2013, the balance on the revolving credit facility, due November 26, 2018, was $0. The term loan had an outstanding principal amount of $300.0 million, which we will repay in $750,000 quarterly installments on the last day of each fiscal quarter, begin- ning March 31, 2014, with the remaining unpaid balance due November 26, 2019. Borrowings under the credit agreement bear interest at a rate per annum equal to an applicable margin plus, at our option, a base rate or an adjusted LIBOR rate. The applicable margin for loans under the revolving credit facility is 3.50% for loans bearing interest calculated using the base rate (“Base Rate Loans”) and 4.50% for loans bearing interest calculated using the adjusted LIBOR rate (“Adjusted LIBOR Loans”). The applicable margin for loans under the term loan is 4.00% for Base Rate Loans and 5.00% for Adjusted LIBOR Rate loans. The base rate is equal to the highest of (a) the adjusted U.S. Prime Lending Rate as published in the Wall Street Journal, (b) with respect to Term Loans issued on the Closing Date, 2.00%, (c) the federal funds effective rate from time to time, plus 0.50%, and (d) the adjusted LIBOR rate, as defined below, for a one-month interest period, plus 1.00%. The adjusted LIBOR rate is equal to the rate per annum (adjusted for statutory reserve requirements for Eurocurrency liabilities) at which Euro- dollar deposits are offered in the interbank Eurodollar market for the applicable interest period (one, two, three or six months), as quoted on Reuters screen LIBOR (or any successor page or service). The financing commit- ments of the Lenders extending the revolving credit facility are subject to various conditions, as set forth in the credit agreement. The credit agreement includes customary representa- tions, warranties, negative and affirmative covenants, including certain financial covenants relating to maxi- mum total leverage ratio, minimum consolidated interest coverage ratio and limitation on capital expenditures. As of December 31 2013, we were in compliance with these covenants. Our obligations are secured pursuant to a security agreement, under which we granted a security interest in substantially all of our assets, including the capital stock of our domestic subsidiaries and 65% of the capi- tal stock of our foreign subsidiaries. F-18 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements We recorded a debt discount of $9.5 million related to costs incurred for the credit agreement. During the year ended December 31, 2013, we amortized $0.4 million of debt discount for our previous and current debt, as interest expense, using the effective interest method over the life of the loan. A summary of our credit agreement as of December 31, 2013 and December 31, 2012 is as follows (dollars in thousands): Credit limit: Revolving credit facility Term loan Outstanding balance on revolving credit facility Outstanding principal balance on the term loan, less unamortized discount of $9.4 million and $0.6 million, respectively Letters of credit issued with proceeds from revolving credit facility Letters of credit issued with cash Borrowing capacity Interest rate-term loan Interest rate-revolving credit December 31, 2013 2012 $ 50,000 300,000 $70,000 67,300 — 30,501 290,608 64,873 — 6,400 50,000 13,578 — 25,921 6.0% 3.7% facility 5.0% 3.7% Maturities of the term loan are as follows: 2014 2015 2016 2017 2018 2019 $ 3,000 3,000 3,000 3,000 3,000 285,000 $300,000 Asset Retirement Obligations During 2013, we recorded asset retirement obligations related to future estimated removal costs of leasehold improvements for certain data center leased properties. We were able to reasonably estimate the liabilities in order to record the asset retirement obligation and the corresponding asset retirement cost in our data center services segment at its fair value. We calculated the fair value by discounting the estimated amount to present value using the applicable Treasury bill rate adjusted for our credit non-performance risk. As of December 31, 2013, the balance of the present value asset retirement obligation is $1.4 million and $1.0 million, which we included in “Other current liabilities” and “Other long- term liabilities” in the consolidated balance sheet, respectively. We included all asset retirement costs in “Property and equipment, net” in the consolidated balance sheet as of December 31, 2013, and depreciated those costs using the straight-line method over the remaining term of the related lease. Capital Leases We record capital lease obligations and leased property and equipment at the lesser of the present value of future lease payments based upon the terms of the related lease or the fair value of the assets held under capital leases. As of December 31, 2013, our capital leases had expiration dates ranging from 2014 to 2027. During January 2013, we took possession of a new company-controlled data center when the space was available according to the lease and recorded the related property and equipment and corresponding capital lease obligation of $9.4 million. This new facility, which opened in December 2013 after its build-out, will expand capacity in the metro New York market and add approximately 55,000 net sellable square feet to our company-controlled data center footprint when fully deployed. Future minimum capital lease payments and the present value of the minimum lease payments for all capital leases as of December 31, 2013, are as follows (in thou- sands): 2014 2015 2016 2017 2018 Thereafter Remaining capital lease payments Less: amounts representing imputed interest Present value of minimum lease payments Less: current portion $ 10,336 12,912 9,464 8,978 9,183 29,197 80,070 (24,781) 55,289 (5,489) $ 49,800 Operating Leases We have entered into leases for data center, private net- work access points (“P-NAPs”) and office space that are classified as operating leases. Initial lease terms range from three to 25 years and contain various periods of free rent and renewal options. However, we record rent expense on a straight-line basis over the initial lease term and any renewal periods that are reasonably assured. Certain leases require that we maintain letters of credit. Future minimum lease payments on non- cancelable operating leases having terms in excess of one year were as follows at December 31, 2013 (in thou- sands): 2014 2015 2016 2017 2018 Thereafter $ 29,161 21,384 21,426 15,957 15,642 26,814 $130,384 Rent expense was $23.8 million, $24.7 million and $23.2 million during the years ended December 31, 2013, 2012 and 2011, respectively. F-19 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements Other Commitments We have entered into commitments primarily related to IP, telecommunications and data center services. Future minimum payments under these service commitments having terms in excess of one year were as follows at December 31, 2013 (in thousands): 2014 2015 2016 2017 2018 Thereafter $18,049 15,987 3,812 390 198 231 $38,667 Concentrations of Risk We participate in an industry that is characterized by relatively high volatility and strong competition for mar- ket share. We and others in the industry encounter aggressive pricing practices, evolving customer demands and continual technological developments. Our operating results could be negatively affected if we are not able to adequately address pricing strategies, customers’ demands and technological advancements. We depend on other companies to supply various key elements of our infrastructure including the network access local loops between our P-NAPs and our Inter- net service providers and the local loops between our P-NAPs and our customers’ networks. In addition, a lim- ited number of vendors currently supply the routers and switches used in our network. Furthermore, we do not carry significant inventories of the products and equip- ment that we purchase and use, and we have no guar- anteed supply arrangements with our vendors. A loss of a significant vendor could delay maintenance or expan- sion of our infrastructure and increase our costs. If our limited number of suppliers fail to provide products or services that comply with evolving Internet standards or that interoperate with other products or services we use in our network infrastructure, we may be unable to meet all or a portion of our customer service commitments, which could adversely affect our business, results of operations and financial condition. Litigation Securities Class Action Litigation On November 12, 2008, a putative securities fraud class action lawsuit was filed against us and our former chief executive officer in the United States District Court for the Northern District of Georgia, captioned Catherine Anastasio and Stephen Anastasio v. Internap Network Services Corp. and James P. DeBlasio, Civil Action No. 1:08-CV-3462-JOF. On August 5, 2013, the parties entered a Stipulation and Agreement of Settlement. The court approved the settlement on December 4, 2013. As part of the settlement, the insurance carrier paid $9.5 million to stockholders in the class. The settlement required no direct payment by us. During the year ended December 31, 2013, we recorded $9.5 million as litiga- tion expense, net of $9.5 million insurance recovery, in “Other, net” in the consolidated statement of operations and comprehensive loss, resulting in no impact to our financial condition or results of operations. The payment and recovery were settled during the year ended December 31, 2013. Derivative Action Litigation On November 12, 2009, stockholder Walter M. Unick filed a putative derivative action purportedly on behalf of Internap against certain of our directors and officers in the Superior Court of Fulton County, Georgia, captioned Unick v. Eidenberg, et al., Case No. 2009cv177627. This action was based upon substantially the same facts alleged in the securities class action litigation described above. The complaint sought to recover damages in an unspecified amount. On June 6, 2013, the parties entered a Stipulation and Agreement of Settlement. The court approved the settlement at a hearing on August 28, 2013. As part of the settlement, we agreed to certain corporate governance changes and the insur- ance carrier paid $0.3 million in attorneys’ fees. The settlement required no direct payment by us. During the year ended December 31, 2013, we recorded $0.3 mil- lion as litigation expense, net of $0.3 million insurance recovery, in “Other, net” in the consolidated statement of operations and comprehensive loss, resulting in no impact to our financial condition or results of operations. The payment and recovery were settled during the year ended December 31, 2013. We are subject to other legal proceedings, claims and litigation arising in the ordinary course of business. Although the outcome of these matters is currently not determinable, we do not expect that the ultimate costs to resolve these matters will have a material adverse impact on our financial condition, results of operations or cash flows. 12. OPERATING SEGMENTS We operate in two business segments: data center ser- vices and IP services. The data center services segment includes colocation, hosting and cloud services. Colocation involves providing physical space within data centers and associated services such as power, interconnection, environmental controls and security while allowing our customers to deploy and manage their servers, storage and other equipment in our secure data centers. Hosting and cloud services involve the provision and maintenance of customers’ hardware, operating system software, data center infrastructure and interconnection, while allowing our customers to own and manage their software applications and con- tent. Our IP services segment includes our patented Performance IP™ service, CDN services and IP routing and hardware and software platform. Segment profit is segment revenues less direct costs of network, sales and services, exclusive of depreciation and amortization for the segment and does not include direct costs of customer support, direct costs of amor- tization of acquired technologies or any other deprecia- tion or amortization associated with direct costs. The following table shows operating results for our business F-20 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements segments, along with reconciliations from segment profit to loss before income taxes and equity in (earn- ings) of equity-method investment: Year Ended December 31, 2013 2012 2011 Revenues: Data center services IP services $185,147 $167,286 $133,453 111,175 106,306 98,195 Total revenues 283,342 273,592 244,628 Direct costs of network, sales and services, exclusive of depreciation and amortization: Data center services IP services Total direct costs of network, sales and services, exclusive of depreciation and amortization Segment profit: Data center services IP services 92,564 39,448 90,604 40,350 78,907 41,403 132,012 130,954 120,310 92,583 58,747 76,682 65,956 54,546 69,772 13. STOCK-BASED COMPENSATION PLANS We have granted employees options to purchase shares of our common stock and issued shares of common stock subject to vesting. We measure stock-based com- pensation cost at the grant date based on the calculated fair value of the option or award. We recognize the expense over the employees’ requisite service period, generally the vesting period of the option or award. We estimate the fair value of stock options at the grant date using the Black-Scholes option pricing model. Stock input assumptions such as option pricing model expected term, expected volatility and risk-free interest rate, impact the fair value estimate. Further, the forfeiture rate impacts the amount of aggregate compensation. These assumptions are subjective and generally require significant analysis and judgment to develop. The following table summarizes the amount of stock- based compensation, net of estimated forfeitures, included in the consolidated statements of operations and comprehensive loss (in thousands): Year Ended December 31, 2013 2012 2011 $1,108 1,110 4,525 $ 936 929 3,993 $ 659 835 2,489 $6,743 $5,858 $3,983 We have not recognized any tax benefits associated with stock-based compensation due to our tax net operating losses. During the three years ended Decem- ber 31, 2013, 2012 and 2011, we capitalized $0.4 mil- lion, $0.4 million and $0.5 million, respectively, of stock- based compensation. The significant weighted average assumptions used for estimating the fair value of the option grants under our stock-based compensation plans during the years ended December 31, 2013, 2012 and 2011, were expected terms of 4.4, 4.4 and 4.2 years, respectively; historical volatilities of 66%, 78% and 78%, respec- tively; risk free interest rates of 0.7%, 0.7% and 1.6%, respectively and no dividend yield. The weighted aver- age estimated fair value per share of our stock options at grant date was $4.46, $4.51 and $4.02 during the years ended December 31, 2013, 2012 and 2011, respectively. The expected term represents the weighted average period of time that the stock options are expected to be outstanding, giving consideration to the vesting schedules and our historical exercise pat- terns. Because our stock options are not publicly traded, assumed volatility is based on the historical volatility of our stock. The risk-free interest rate is based on the U.S. Treasury yield curve in effect at the time of grant for periods corresponding to the expected term of the options. We have also used historical data to esti- mate stock option exercises, employee terminations and forfeiture rates. Total segment profit 151,330 142,638 124,318 Direct costs of customer support Sales and marketing General and administrative Exit activities, restructuring and impairments 1,414 1,422 2,833 Other operating expenses, including direct costs of customer support, depreciation and amortization (Loss) income from operations Non-operating expenses Loss before income taxes and equity in (earnings) of equity-method investment 157,403 137,452 125,408 (7,487) 12,841 3,764 7,849 (3,923) 3,866 $ (20,328) $ (4,085) $ (7,789) Total assets by segment are as follows (in thousands): Data center services IP services December 31, 2013 2012 $470,736 143,505 $233,727 166,985 $614,241 $400,712 For the years ended December 31, 2013, 2012 and 2011, revenues generated and long-lived assets located outside the U.S. were less than 10% of our total rev- enues and assets. We present goodwill by segment in note 7, and as dis- cussed in that note, we did not record an impairment charge during the years ended December 31, 2013 and 2012. F-21 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements Under our 2005 Incentive Stock Plan as amended (the “2005 Plan”), we may issue stock options, stock appre- ciation rights, restricted stock and stock unit grants to eligible employees and directors. Our historical practice has been to grant only stock options and restricted stock. The compensation committee of our board of directors administers the 2005 Plan. As of December 31, 2013, 1.9 million shares of stock were available for issuance. For all stock-based compensation plans, the exercise price for each stock option may not be less than the fair market value of a share of our common stock on the grant date. Stock options generally have a maximum term of 10 years from the grant date. Stock options become exercisable as determined at the grant date by the compensation committee of our board of directors. Stock options generally vest 25% after one year and monthly or quarterly over the following three years. Con- ditions, if any, under which stock will be issued under stock grants or cash or stock will be paid under stock unit grants and the conditions under which the interest in any stock that has been issued will become non- forfeitable are determined at the grant date by the com- pensation committee. All awards under the 2005 Plan are subject to minimum vesting requirements unless otherwise determined by the compensation committee: a minimum one-year vesting period for time-based stock option and stock appreciation rights and a mini- mum three-year vesting period for time-based stock grants, except as described below for non-employee directors. If awards are performance-based, then per- formance must be measured over a period of at least one year. The 2005 Plan limits the number of shares that may be granted as full value awards (that is, grants other than in the form of stock options or stock appreciation rights) to 50% of the total number of shares available for issuance. In general, when awards granted under the 2005 Plan expire or are canceled without having been fully exercised, the shares reserved for those awards will be returned to the share reserve and be available for future awards. However, shares of common stock that are delivered by the grantee or withheld by us as pay- ment of the exercise price in connection with the exer- cise of an option or payment of the tax withholding obli- gation in connection with any award will not be returned to the share reserve. We have reserved sufficient com- mon stock to satisfy stock option exercises with newly issued stock. However, we may also use treasury stock to satisfy stock option exercises. During 2013, 2012 and 2011, the value of the equity grants received by non-employee directors was $94,000, $77,000 and $75,000, respectively, in the form of restricted stock that vests on the date of our annual meeting of stockholders in the year following grant. Stock option activity during the year ended Decem- ber 31, 2013 under all of our stock-based compensation plans was as follows (shares in thousands): Balance, December 31, 2012 Granted Exercised Forfeitures and post-vesting cancellations Balance, December 31, 2013 Exercisable, December 31, 2013 Weighted Average Exercise Price $6.57 8.60 5.36 9.91 7.05 6.08 Shares 4,701 2,077 (399) (577) 5,802 3,035 Fully vested and exercisable stock options and stock options expected to vest as of December 31, 2013 are further summarized as follows (shares in thousands): Total shares Weighted-average exercise price Aggregate intrinsic value Weighted-average remaining contractual term (in years) Fully Vested and Exercisable 3,035 $ 6.08 $6,275 Expected to Vest 5,361 6.94 6,722 5.8 7.0 The total intrinsic value of stock options exercised was $1.2 million, $1.2 million and $0.9 million during the years ended December 31, 2013, 2012 and 2011, respectively. None of our stock options or the underly- ing shares is subject to any right to repurchase by us. Restricted stock activity during the year ended Decem- ber 31, 2013 was as follows (shares in thousands): Unvested balance, December 31, 2012 Granted Vested Forfeited Shares 1,207 466 (572) (109) Unvested balance, December 31, 2013 992 Weighted- Average Grant Date Fair Value $4.96 7.30 4.59 6.61 6.08 The total fair value of restricted stock vested during the years ended December 31, 2013, 2012 and 2011 was $4.7 million, $3.7 million and $2.5 million, respectively. At December 31, 2013, the total intrinsic value of all unvested restricted stock was $7.4 million. F-22 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements Total unrecognized compensation costs related to unvested stock-based compensation as of Decem- ber 31, 2013 was as follows (dollars in thousands): Unrecognized compensation Weighted-average remaining recognition period (in years) Stock Options Restricted Stock Total $8,177 $4,231 $12,408 2.7 1.7 2.4 14. EMPLOYEE RETIREMENT PLAN We sponsor a defined contribution retirement savings plan that qualifies under Section 401(k) of the Internal Revenue Code. Plan participants may elect to have a portion of their pre-tax compensation contributed to the plan, subject to certain guidelines issued by the Internal Revenue Service. Employer contributions are discre- tionary and were $0.8 million, $0.7 million and $0.7 mil- lion during the years ended December 31, 2013, 2012 and 2011, respectively. 15. INCOME TAXES The loss from continuing operations before income taxes and equity in (earnings) of equity-method invest- ment was as follows (in thousands): Year Ended December 31, 2013 2012 2011 United States Foreign Loss from continuing operations before income taxes and equity in (earnings) of equity-method investment $(17,066) $(3,838) $(7,316) (473) (3,262) (247) $(20,328) $(4,085) $(7,789) The current and deferred income tax (benefit) provision was as follows (in thousands): Year Ended December 31, 2013 2012 2011 Current: Federal State Foreign Deferred: Federal State Foreign $(420) $ — $ 165 — 165 12 140 — 152 — (6,002) — — 238 288 122 12 (286) — 25 (24) Federal income tax at statutory rates Foreign income tax State income tax Other permanent differences Statutory tax rate change Compensation Capital loss expiration Acquisition costs Change in valuation allowance Effective tax rate Year Ended December 31, 2013 2012 2011 (34)% (34)% (34)% — — (4) (2) 3 3 1 4 5 9 11 — 6 — 11 31 6 (3) 4 2 2 — — (49) (1)% 11% (72)% Temporary differences between the financial statement carrying amounts and tax bases of assets and liabilities that give rise to significant portions of deferred taxes related to the following (in thousands): Current deferred income tax assets (liabilities): Provision for doubtful accounts Accrued compensation Other accrued expenses Deferred revenue Restructuring liability Other Current deferred income tax assets Less: valuation allowance Net current deferred income tax assets (liabilities) Long-term deferred income tax assets (liabilities): Property and equipment Goodwill Intangible assets Deferred revenue, less current portion Restructuring liability, less current portion Deferred rent Stock-based compensation U.S. net operating loss carryforwards Foreign net operating loss carryforwards, less current portion Capital loss carryforwards Tax credit carryforwards Other December 31, 2013 2012 $ 2,937 $ 1,812 6 967 869 195 2,457 1,745 5 1,097 953 165 6,786 (6,415) 6,422 (6,422) 371 — 40,255 3,856 (17,329) 38,340 4,323 (4,495) 927 909 713 5,533 3,398 1,279 5,777 2,387 63,730 62,313 8,220 — 2,782 1,219 3,755 2,271 980 2,081 1 288 (5,764) Long-term deferred income tax Net income tax (benefit) provision $(285) $453 $(5,612) A reconciliation of the effect of applying the federal statutory rate and the effective income tax rate on our income tax (benefit) provision is as follows: assets Less: valuation allowance 113,304 (120,153) 119,920 (118,011) Net long-term deferred income tax (liabilities) assets (6,849) 1,909 Net deferred tax (liabilities) assets $ (6,478) $ 1,909 F-23 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements As of December 31, 2013, we had U.S. net operating loss carryforwards for federal tax purposes of $192.7 million that will expire beginning 2018 through 2033. Of the total U.S. net operating loss carryforwards, $24.9 million of net operating losses related to the deduction of stock-based compensation that will be tax-effected and the benefit credited to additional paid-in capital when realized. In addition, we have alternative minimum tax and research and development tax credit car- ryforwards of approximately $1.0 million. Alternative minimum tax credits have an indefinite carryforward period while our research and development credits will begin to expire in 2026. Finally, we have foreign net operating loss carryforwards of $35.4 million that will begin to expire in 2014. We determined that through December 31, 2013, no fur- ther ownership changes have occurred since 2001 pursu- ant to Section 382 of the Internal Revenue Code (“Section 382”). Therefore, as of December 31, 2013, no additional material limitations exist on the U.S. net operating losses related to Section 382. However, if we experience subse- quent changes in stock ownership as defined by Section 382, we may have additional limitations on the future utili- zation of our U.S. net operating losses. A deferred tax asset is also created by accelerated depreciable lives of fixed assets for financial reporting purposes compared to income tax purposes. Network equipment and leasehold improvements comprise the majority of the income tax basis differences. These assets are deductible over a shorter life for financial reporting than for income tax purposes. As we retire assets in the future, the income tax basis differences will reverse and become deductible for income taxes. We periodically evaluate the recoverability of the deferred tax assets and the appropriateness of the valu- ation allowance. As of December 31, 2013, we estab- lished a valuation allowance of $122.1 million against the U.S. deferred tax asset and $4.4 million against the foreign deferred tax asset that we do not believe are more likely than not to be realized. We will continue to assess the requirement for a valuation allowance on a quarterly basis and, at such time when we determine that it is more likely than not that the deferred tax assets will be realized, we will reduce the valuation allowance accordingly. Changes in our deferred tax asset valuation allowance are summarized as follows (in thousands): we estimate that we will not incur incremental tax costs in the hypothetical instance of a repatriation and thus no deferred asset or liability would be recorded in our con- solidated financial statements. Our accounting for uncertainty in income taxes requires us to determine whether it is more likely than not that a tax position will be sustained upon examination based upon the technical merits of the position. If the more- likely-than-not threshold is met, we must measure the tax position to determine the amount to recognize in the financial statements. Changes in our unrecognized tax benefits are summa- rized as follows (in thousands): Unrecognized tax benefits balance, January 1, Addition for tax positions taken Year Ended December 31, 2013 2012 2011 $ 341 $283 $ — in current year — 58 283 Addition for tax positions taken in a prior year Deduction for tax positions taken in a prior year Unrecognized tax benefits balance, 408 (341) — — — — December 31, $ 408 $341 $283 We reduced the prior year total unrecognized tax benefit of $0.3 million upon receiving refunds relating to federal and state research and development tax credits. We included $0.4 million of additional unrecognized tax benefits through purchase accounting from the iWeb acquisition related to participation interest deducted in a prior year. We classify interest and penalties arising from the underpayment of income taxes in the consolidated statements of operations and comprehensive loss as a component of “General and administrative” expenses. As of December 31, 2013, 2012 and 2011, we had an accrual of $0, $48,000 and $48,000, respectively, for interest and penalties related to uncertain tax positions. Our federal income tax returns remain open to examina- tion for the tax years 2010 through 2012; however, tax authorities have the right to adjust the net operating loss carryovers for years prior to 2010. Returns filed in other jurisdictions are subject to examination for years prior to 2010. Year Ended December 31, 16. RELATED PARTY TRANSACTIONS Balance, January 1, Increase (decrease) in deferred tax assets 2013 2012 2011 $124,433 $123,414 $138,693 2,135 1,019 (15,279) Balance, December 31, $126,568 $124,433 $123,414 We intend to reinvest future earnings indefinitely within each country. Accordingly, we have not recorded deferred taxes for the difference between our financial and tax basis investment in foreign entities. Based on negative cumulative earnings from foreign operations, As discussed in note 6, we have a 51% ownership inter- est in Internap Japan, a joint venture that we account for using the equity method. Transactions with Internap Japan are summarized as follows (in thousands): Revenues Direct costs of network sales and Year Ended December 31, 2013 2012 2011 $123 $109 $192 services 129 87 116 F-24 Internap 2013 Form 10-K Financial Section Notes to Consolidated Financial Statements 17. UNAUDITED QUARTERLY RESULTS The following table sets forth selected unaudited quarterly data during the years ended December 31, 2013 and 2012. The quarterly operating results below are not necessarily indicative of those in future periods (in thousands, except for share data). Revenues Direct costs of network, sales and services, exclusive of depreciation and amortization Direct costs of customer support Direct costs of amortization of acquired technologies Exit activities, restructuring and impairments Net loss Basic and diluted net loss per share Revenues Direct costs of network, sales and services, exclusive of depreciation and amortization Direct costs of customer support Direct costs of amortization of acquired technologies Exit activities, restructuring and impairments Net income (loss) Basic and diluted net income (loss) per share 2013 Quarter Ended March 31 June 30 September 30 December 31 $69,699 $69,983 $69,572 $74,087 32,870 7,151 1,179 248 (1,643) (0.03) 32,653 7,372 1,190 683 (3,702) (0.07) 32,795 7,528 1,273 274 (4,035) (0.08) 33,693 7,635 1,324 209 (10,450) (0.21) 2012 Quarter Ended March 31 June 30 September 30 December 31 $67,028 $68,687 $68,129 $69,748 31,154 6,728 1,179 43 107 0.00 32,641 6,481 1,179 645 (1,997) (0.04) 33,573 6,898 1,179 124 (2,450) (0.05) 33,585 6,556 1,179 610 21 0.00 S-1 Internap 2013 Form 10-K Financial Section Internap Network Services Corporation Financial Statement Schedule INTERNAP NETWORK SERVICES CORPORATION FINANCIAL STATEMENT SCHEDULE SCHEDULE II VALUATION AND QUALIFYING ACCOUNTS AND RESERVES (IN THOUSANDS) Year ended December 31, 2011: Allowance for doubtful accounts Year ended December 31, 2012: Allowance for doubtful accounts Year ended December 31, 2013: Allowance for doubtful accounts Balance at Beginning of Fiscal Period $1,883 1,668 1,809 Charges to Costs and Expense 1,082 932 1,861 Balance at End of Fiscal Period 1,668 1,809 1,995 Deductions (1,297)(1) (791)(1) (1,675)(1) (1) Deductions in the allowance for doubtful accounts represent write-offs of uncollectible accounts net of recoveries. STOCK PERFORMANCE GRAPH The following graph compares the cumulative annual total stockholder return for the five-year period ended Decem- ber 31, 2013, to that of the (a) NASDAQ Market Index, a broad market index and (b) Morningstar Group Index- Software-Application, an index of approximately 526 industry peer companies. The table assumes that $100 was invested on December 31, 2008 and that all dividends were reinvested. Our fiscal year ends on December 31. The stock price performance in the following graph is not necessarily indicative of future stock price performance. This performance graph shall not be deemed “filed” for purposes of Section 18 of the Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities under that Section and shall not be deemed to be incorporated by reference into any filing we make under the Securities Act of 1933, as amended, or the Exchange Act. COMPARISON OF FIVE-YEAR CUMULATIVE TOTAL RETURN AMONG INTERNAP NETWORK SERVICES CORPORATION, NASDAQ MARKET INDEX AND MORNINGSTAR GROUP INDEX Internap Network Services Corp. NASDAQ Market Index Morningstar Group Index As of December 31, 2008 2009 2010 2011 2012 2013 $100.00 100.00 100.00 188.00 145.34 147.58 243.20 171.70 183.92 237.60 170.34 175.73 277.20 200.57 222.58 300.80 281.14 288.52 Exhibit 21.1 Internap Network Services Corporation List of Subsidiaries Internap 2013 Form 10-K INTERNAP NETWORK SERVICES CORPORATION LIST OF SUBSIDIARIES Name of Entity Voxel Holdings, Inc. Voxel Dot Net, Inc. Ubersmith, Inc. Internap Connectivity LLC Internap Network Services U.K. Limited Internap Network Services B.V. Internap Technologies (Bermuda) Limited Internap Technologies B.V. Internap Network Services (HK) Limited Internap Network Services (Singapore) Pte Limited Internap Network Services (Australia) Co. Pty. Ltd. Internap Network Services Canada iWeb Technologies Inc. iWeb Hosting UK Ltd. iWeb Intellectual Property Inc. iWeb Peering Corporation iWeb U.S., LLC Internap Japan Co., Ltd.* * Not wholly-owned. Jurisdiction Delaware Delaware Delaware Delaware United Kingdom Netherlands Bermuda Netherlands Hong Kong Singapore Australia Canada Quebec, Canada United Kingdom Quebec, Canada Delaware Delaware Japan Exhibit 23.1 Consent of Independent Registered Public Accounting Firm Internap 2013 Form 10-K CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM We hereby consent to the incorporation by reference in the Registration Statements on Forms S-3 (Nos. 333-70870, 333-47288, 333-108573, 333-111878, 333-111880 and 333-118234) and on Forms S-8 (Nos. 333-89369, 333- 37400, 333-40430, 333-42974, 333-43996, 333-111543, 333-117068, 333-127989, 333-137314, 333-141245, 333- 153766 and 333-175885) of Internap Network Services Corporation of our report dated February 20, 2014 relating to the financial statements, financial statement schedule and the effectiveness of internal control over financial reporting, which appears in this Form 10-K. Atlanta, Georgia February 20, 2014 /s/ PricewaterhouseCoopers LLP PricewaterhouseCoopers LLP Exhibit 31.1 Certification Internap 2013 Form 10-K CERTIFICATION I, J. Eric Cooney, certify that: 1. 2. 3. 4. I have reviewed this Annual Report on Form 10-K of Internap Network Services Corporation (the “registrant”); Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such state- ments were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15 (e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, includ- ing its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, pro- cess, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 20, 2014 /s/ J. Eric Cooney J. Eric Cooney President and Chief Executive Officer Exhibit 31.2 Certification CERTIFICATION I, Kevin M. Dotts, certify that: Internap 2013 Form 10-K 1. 2. 3. 4. I have reviewed this Annual Report on Form 10-K of Internap Network Services Corporation (the “registrant”); Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such state- ments were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15 (e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, includ- ing its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, pro- cess, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 20, 2014 /s/ Kevin M. Dotts Kevin M. Dotts Chief Financial Officer Exhibit 32.1 Statement Required by 18 U.S.C. Section 1350 Internap 2013 Form 10-K STATEMENT REQUIRED BY 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 This certificate is being delivered pursuant to the requirements of Section 1350 of Chapter 63 (Mail Fraud) of Title 18 (Crimes and Criminal Procedures) of the United States Code and shall not be relied on by any other person for any other purpose. In connection with the Annual Report on Form 10-K of Internap Network Services Corporation (the “Company”) for the year ended December 31, 2013, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), the undersigned, J. Eric Cooney, President and Chief Executive Officer of the Company, certifies that • the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and • information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: February 20, 2014 /s/ J. Eric Cooney J. Eric Cooney President and Chief Executive Officer Exhibit 32.2 Statement Required by 18 U.S.C. Section 1350 STATEMENT REQUIRED BY 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 This certificate is being delivered pursuant to the requirements of Section 1350 of Chapter 63 (Mail Fraud) of Title 18 (Crimes and Criminal Procedures) of the United States Code and shall not be relied on by any other person for any other purpose. In connection with the Annual Report on Form 10-K of Internap Network Services Corporation (the “Company”) for the year ended December 31, 2013, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), the undersigned, Kevin M. Dotts, Chief Financial Officer of the Company, certifies that • the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and • information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: February 20, 2014 /s/ Kevin M. Dotts Kevin M. Dotts Chief Financial Officer MANAGEMENT Executive Officers J. Eric Cooney President and Chief Executive Officer Kevin M. Dotts Chief Financial Officer Steven A. Orchard Senior Vice President and General Manager, Data Center and Network Services Board of Directors Dr. Daniel C. Stanzione Chairman President Emeritus, Bell Laboratories and former Chief Operating Officer, Lucent Technologies Charles B. Coe Former President, BellSouth Network Services J. Eric Cooney President and Chief Executive Officer Patricia L. Higgins Former President and Chief Executive Officer, Switch & Data Facilities Company Gary M. Pfeiffer Former Senior Vice President and Chief Financial Officer, The DuPont Company Michael A. Ruffolo Former President and Chief Executive Officer, Crossbeam Systems Debora J. Wilson Former President and Chief Executive Officer, The Weather Channel CORPORATE HEADQUARTERS Internap Network Services Corporation Attn: Investor Relations One Ravinia Drive, Suite 1300 Atlanta, Georgia 30346 877.843.7627 ir@internap.com FINANCIAL AND OTHER COMPANY INFORMATION The Form 10-K for the year ended December 31, 2013, which is included as part of this annual report, as well as other information about Internap, including financial reports, recent filings with the Securities and Exchange Commission, and news releases are available in the Investor Relations section of Internap’s website at www.internap.com. For a printed copy of our Form 10-K without charge, please contact: Internap Network Services Corporation One Ravinia Drive, Suite 1300 Atlanta, Georgia 30346 877.843.7627 TRANSFER AGENT American Stock Transfer & Trust Company 59 Maiden Lane New York, New York 10038 800.937.5449 admin2@amstock.com INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM PricewaterhouseCoopers, LLP 1075 Peachtree Street NE, Suite 2600 Atlanta, Georgia 30309 678.419.1000 MARKET INFORMATION Internap’s common stock is traded on the NASDAQ Stock Market under the symbol “INAP”. A n n u A l r e p o r t 2 0 1 3 AnnuAl RepoRt 2013 peRfoRmance without compromise One ravinia drive • suite 1300 • atlanta, geOrgia 30346 877.843.7627 internAp.com 0480_Cov_r1.indd 1 3/25/14 3:25 PM