Jones Lang LaSalle
Annual Report 2013

Plain-text annual report

2013 Annual Report Jones Lang LaSalle Incorporated Hello We are JLL Who we are JLL is a professional services and investment management firm specializing in real estate. We offer integrated services delivered by expert teams worldwide to clients seeking increased value by owning, occupying, developing or investing in real estate. n With 2013 revenue of more than $4 billion, our 52,700 colleagues serve clients in over 75 countries, from more than 200 corporate offices. n We are an industry leader in property and corporate facility management services, with a portfolio of 3.0 billion square feet worldwide. n During 2013, we completed 28,900 transactions for landlord and tenant clients, representing 658 million square feet of space. n We provided capital markets services for $98.7 billion of client transactions. n LaSalle Investment Management, our investment management business, is one of the world’s largest and most diverse in real estate with $47.6 billion of assets under management. As the cover of this report illustrates, we’ve shortened our market name to JLL and modernized our corporate logo. Our legal identity — Jones Lang LaSalle Incorporated — and LaSalle Investment Management’s name remain the same. JLL is more memorable, more visible and more easily understood, particularly in international markets. It is well suited to the digital and mobile technologies we rely on today. And, since many people already know us as JLL, it reflects reality and allows us to go to market with a single, unified identity. While our name has evolved, our values remain constant: superior client service, teamwork and collaboration, and adhering to the highest ethical standards. Shanghai ARCH project: We were recently appointed by Asia Pulp & Paper Co., Ltd. as the joint leasing agent of the 1.22 million sq. ft. Shanghai ARCH project, the biggest mixed-use development in the Shanghai Hongqiao Central Business District. What we have accomplished n Long history of profitable Ten-year track record $389 $5,482* revenue growth – 10-year compound annual revenue growth = 16%; Organic = 12%; and M&A = 4% – 50+ mergers and acquisitions since 2003 n Post-recession success from adapting to market cycles and capturing market share n Investment-grade financial strength maintained for future growth n Experienced executive leadership creates value for clients and shareholders – Six-member Global Executive Board with combined 90-year tenure – 300+ International Directors drive growth and provide deep leadership bench $4,027 ~7x ~8x ~4x $942 $59 $685 2013 2003 *March 2014 Fee Revenue1 ($ in millions) Adjusted Operating Income2 ($ in millions) Market Cap3 ($ in millions) Consolidated earnings scorecard 2013 Fee Revenue1 $4.0B Adjusted Operating Income2 $389M/9.7% Adjusted Net Income2 $285M Adjusted EPS2 $6.32 Gross Revenue: $4.5B Op. Income: $369M/9.2% US GAAP: $270M US GAAP: $5.98 2012 $3.6B Gross Revenue: $3.9B $340M/9.3% Op. Income: $289M/8.0% $245M US GAAP: $208M $5.48 US GAAP: $4.63 Stock prices 2012 2013 The following table sets forth the high and low daily closing prices of our common stock as reported on the New York Stock Exchange and dividends paid by quarter (shown in the 2Q and 4Q bars). $87.08 $85.09 $83.81 $86.16 $100.69 $100.02 $97.10 22¢ $102.80 22¢ 20¢ 20¢ $85.56 $86.50 $82.15 $82.68 $63.21 $66.56 $64.67 $73.53 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1 Fee Revenue is total revenue excluding vendor and subcontract costs that are included in both revenue and expense. We believe that excluding gross contract costs from revenue gives a more accurate picture of our revenue growth. 2 Adjusted Operating Income, Adjusted Net Income and Adjusted EPS (earnings per diluted average share) include adjustments to exclude the impact of 1) restructuring and acquisition charges of $18 million, $45 million and $4 million, and 2) King Sturge intangible amortization of $2 million, $5 million and $0 million, for the years ended December 31, 2013, 2012 and 2003, respectively. We believe that excluding these items gives a more meaningful year-over-year comparison. Please see the accompanying Form 10-K for additional information. 3 Market Cap for 2003 is based on the peak share price in the year. Colin Dyer Chief Executive Officer and President To our stakeholders 2013 marked another record year for JLL. Strong markets for real estate investment sales, corporate outsourcing and institutional funds management were tempered by weaker leasing activity in most of the world. In this environment, we recorded historically high revenue and earnings for the year. Our success was driven, once again, by the superior performance of our staff, professionals who delivered excellent service to our clients, expanding existing relationships while attracting new clients to the firm. Throughout the year, we strengthened our balance sheet, improved productivity across our business and captured additional market share. Operating a sustainable company In last year’s annual report, we presented our vision of maintaining JLL’s position as a sustainable enterprise. We always intend to be a company that is trusted and relied upon by our stakeholders: clients, shareholders, employees, suppliers and the communities around the world in which we live and work. A successful business for more than 250 years, we understand the range of priorities that sustainability requires: building long- term client relationships with integrity; maintaining and extending our competitive position and financial strength; and growing continuously to create profits for shareholders, rewards and career opportunities for employees, and funds for investments in future growth. A sustainable company is also a diverse and inclusive organization whose staff mirrors the world of our clients and our communities. 2013 JLL Annual ReportAnd we recognize the important role we play in reducing the environmental impact of the real estate that our clients own, occupy and develop, and to reflect this expertise in our own occupied space. Our leadership contributes to the financial viability of our firm while addressing long- term challenges. Record financial results Our 2013 financial results illustrate our ability to create and sustain long-term value. Fee revenue increased to a record $4 billion, 12 percent above 2012 results. Adjusted net income totaled $285 million, or $6.32 per share, up 15 percent from the previous year. Welcome to JLL 2013 was a year of continued growth and positive change for our firm. One very visible emblem of that change came early this year — and is illustrated on this report’s cover — when we formally adopted JLL as our trading name and introduced a modernized logo. JLL is easier to write and pronounce in multiple languages than our longer name. The shortened name and updated logo are more memorable for clients and prospects, and more visible in external signage. JLL supports our expansion into digital and mobile channels. And, since many people already called us JLL, it standardizes the use of our name for marketing, communications and conversations. The Jones Lang LaSalle name has served us well for 15 years, and it will remain our legal identity. (LaSalle Investment Management, whose trading name is LaSalle, will retain its legal name as well.) We have built a powerful brand throughout the world, but it needs to keep evolving and remain aligned with the direction our business takes. Adopting the shorter name and new logo is a good choice for a firm which, throughout its long history, has proven itself adept at recognizing and taking advantage of new market opportunities. We continued to generate strong cash flows in 2013. Over the past three years, our business has produced $832 million of cash from operations, $535 million after capital expenditures. Guided by rigorous strategic and financial hurdles to assess investment opportunities, we use this cash to fund opportunities to grow our business in our consolidating industry. And this is the second consecutive year that we have reduced our net debt by more than $100 million while investing in the business and increasing our dividend. Promoting our global growth priorities 2013 marked the ninth year in which we have successfully managed our business around five global growth priorities. We call them the G5. The first G focuses on strengthening our client-service capabilities and competitive position in key real estate and capital markets around the world. Gs two through four anticipate and respond to global opportunities in outsourcing, real estate investment sales and institutional investment management. The fifth G helps us accelerate and leverage progress on the first four by connecting our people, service lines, technologies and market positions to serve clients better, grow our business sustainably and manage enterprise risk. 2013 JLL Annual ReportG1 Build our leading local and regional market positions Our strong capabilities in local and regional markets throughout the world enable us to be a leading service provider globally. As a result, we are always looking for strategic opportunities to improve our presence in important geographical markets and in key client and industry segments within these markets. To that end, we completed five targeted acquisitions in 2013: n Capital Realty LLC, a Kansas City-based firm whose expertise ranges from leasing and property management to transactions, project management and development services. n Halcyon Real Estate PTE LTD, a Singapore-based commercial real estate firm. n Means Knaus Partners, based in Houston, a property management company whose portfolio encompasses office space in Dallas, Denver, Houston, Los Angeles, Orlando, Tampa and Chicago. n OPEX Consulting, a Japanese consultancy that provides supply chain and logistics consulting services. n Quadrant Realty Finance LLC, a firm that expands our Capital Markets capabilities in Texas. G2 Strengthen our leading position in Corporate Solutions Last year, we continued to extend our leading position in delivering integrated real estate outsourcing services to corporate clients around the world. We won 43 new outsourcing assignments in 2013, expanded existing relationships with 18 more clients and renewed another 17 contracts. Major assignments included being appointed by JPMorgan Chase to deliver facilities management services for its 27-million square foot portfolio in the eastern U.S. and Asia Pacific. We are also providing the global IT platform for all of the financial services firm’s real estate data. We also implemented three major outsourcing assignments during the year — for HSBC, Canada Post and Nippon Sheet Glass — demonstrating our ability to serve customers globally, quickly and efficiently. In addition, we continued to expand our local-market-level Corporate Solutions business, which serves corporate clients who purchase real estate services locally. During the year, we won 59 assignments encompassing 245 million square feet in this growth segment. On behalf of our clients, we now provide management and real estate outsourcing services to a property portfolio of 3 billion square feet. G3 Capture the leading share of global real estate capital flow for investment sales We continued to invest in our Capital Markets and Hotels and Hospitality service lines during 2013, generating excellent returns in the process. Revenue increased 40 percent from 2012, with strong growth in all three regions as we provided services for almost $99 billion of client transactions. Our ability to provide Capital Markets services globally has positioned us to take advantage of an accelerating trend: increased cross-border capital flows into real estate coupled to the global marketing of real estate assets. Few competitors can match our expertise and reach in this market environment. 2013 JLL Annual ReportThroughout the year, our real estate investment banking specialists continued to serve clients in need of capital and other financial resources and solutions to increase the value of their real estate. G4 Strengthen LaSalle Investment Management’s leadership position LaSalle’s strong performance and reputation with investors around the world, both institutional and, to an increasing degree, retail clients, produced $7 billion of equity commitments in 2013. This level of activity indicates that investors are continuing, and often accelerating, their allocations to commercial real estate through advisors they trust. LaSalle’s assets under management totaled $47.6 billion at the end of the year, up $600 million from year-end 2012. The net increase was due primarily to $8.4 billion of acquisitions and takeovers in 2013, $7.4 billion of dispositions and withdrawals, and $900 million in reductions related to foreign currency movements during the year. G5 Differentiate and sustain by connecting across the firm and with clients We have both a need and a significant opportunity to accelerate progress and leverage investments in the first four Gs by linking our organization together in increasingly efficient ways. Connecting employees, geographies, businesses, systems and technology optimally allows us to improve our client-service capabilities substantially. As examples, connecting and working together across business and geographical boundaries, we made major advances in our Retail and Industrial & Logistics service lines in 2013. Our culture supports connectivity and governance. We value superior client service, teamwork and collaboration, and high ethical standards. All three draw us closer together with each other and with our clients. The changing needs of clients make connections more important than ever today. Clients want services that are both specialized and integrated. They need those services to be coordinated within and between markets. They are looking for faster, better and less expensive ways to unlock value in their real estate. And they want to be sure their service providers are acting at the highest levels of integrity, transparency and legal compliance. Connecting our operations effectively not only makes service delivery more efficient but also improves our own productivity and, as a result, our profitability. It improves our ability to identify and intelligently manage the significant enterprise risks that both we and our clients face in the course of conducting business in a dynamic global environment. Taken together, all these efforts to improve connectivity and governance help us sustain our organization for the benefit of current and future stakeholders. Improving market dynamics in 2014 Four months into 2014, we continue to witness both the positive momentum evident in global capital markets last year and the recovery in world leasing markets we began to see at the end of 2013. 2013 JLL Annual ReportCurrent projections from our global research team see 2014 overall market investment sales volumes increasing by about 15 percent over last year, to approximately $650 billion. Leasing volumes have turned the corner, and we believe overall market gross absorption will increase by 5 to 10 percent globally, compared with 2013’s flat results. Corporate occupiers have begun to shift their focus from consolidation to growth and expansion. In real estate investment management, we think that institutional investors will continue to increase their capital commitments to commercial real estate this year. Prime assets in top markets are hard to come by today, prompting many investors to move up the risk curve in search of higher returns, expanding the institutional market in the process. Looking forward to 2020 While concentrating on producing another record year in 2014, we are also focused on longer-term growth. Two years ago, we began to develop a globally integrated strategic plan to position the firm for strong growth to the end of this decade. Our Strategy 2020 efforts began with a comprehensive assessment of changing client needs and future market and competitive dynamics. We used the results of that investigation to develop — and then start to implement — strategic plans to 2020 for all our core service lines. In large measure, the strategy has validated the G5 as continuing priorities, and our implementation is focused on how best to support and accelerate them. We have also identified the resources we will need to succeed with these strategies: talent and human capital, productivity measures to maintain and expand margins, investments in data and technology tools to enable our people to serve clients effectively and compete successfully, and governance processes to identify and mitigate enterprise risk. To accelerate progress, we continue to connect our people and business operations more efficiently across service lines and geographies. Finally, we have quantified and secured the financial resources needed to drive revenue and fund capital expenditures from now to 2020. As a result, we have plans in place which are broadly shared across our organization and are designed to drive superior near-term performance while also preparing for and investing in future growth. Welcoming two new Board members to JLL In 2013, we were fortunate to welcome two very talented and qualified individuals to the firm’s Board of Directors. Kate Lavelle, who joined the Board in May 2013, was Chief Financial Officer of Dunkin’ Brands, a leading franchisor of quick-service restaurants with more than 16,000 locations in more than 50 countries around the world. Prior to that, she served as Global Senior Vice President for Finance and Chief Accounting Officer for the LSG Sky Chefs operation of Lufthansa Airlines. Since becoming a Director, Kate has added to the Board’s financial, operational and enterprise risk management perspectives on an international basis. 2013 JLL Annual ReportTo conclude this letter, I want to acknowledge and thank our people one final time for the commitment they showed to their clients, colleagues and our firm throughout 2013. I can think of no better way to do that than by mentioning just a few of the awards they helped JLL earn from industry associations and other independent groups in 2013: n World’s Most Ethical Companies: Ethisphere Institute (sixth consecutive year) n Global Outsourcing 100: International Association of Outsourcing Professionals (fifth consecutive year) n America’s #1 Corporate Real Estate Services Firm: Watkins Survey (fifth consecutive award) n 100 Most Trustworthy Companies: Forbes n 100 Best Corporate Citizens: CR (Corporate Responsibility) Magazine n Top Supplier: P&G, AT&T, TIAA-CREF n Top Technology Innovator: Information Week n Best Performing Property Brand: Managing Partners’ Forum Awards for Management Excellence n Energy Star Sustained Excellence Award: U.S. Environmental Protection Agency n Office, Investment and Industrial Agency of the Year: UK Property Awards n Best Property Consultancy in Singapore, Thailand and Indonesia: International Property Awards for Asia Pacific n Best Global Agency and Letting Advisor: Euromoney Awards Thank you for your continued interest in JLL. Colin Dyer Chief Executive Officer and President April 2014 Shailesh Rao is the Vice President for Asia Pacific, Latin America and Emerging Markets at Twitter, the global on-line social networking service. Before joining Twitter in 2012, Shailesh worked at Google. In seven years at the global technology company focused on search, operating systems and platforms, he served in a number of roles, including Managing Director for India. Since joining the Board last September, Shailesh has drawn on his experience at two of the world’s most prominent digital companies to contribute a unique combination of management, technology, international and entrepreneurial skills. Changes on our Global Executive Board After several changes in 2013, our Global Executive Board, which is our most senior internal management group, begins 2014 enthusiastically with new members and a clear sense of purpose and direction. Having made significant contributions for many years, Lauralee Martin and Peter Roberts left the firm during 2013 with our gratitude and best wishes. Christie Kelly joined us in July 2013 as our Chief Financial Officer, and Greg O’Brien was promoted to Chief Executive Officer of our Americas business segment in January 2014. Moving forward with confidence and optimism With confidence and optimism continuing to build among our clients and staff around the world, we anticipate positive momentum across our business this year. Our client relationships, competitive position, professional staff and financial resources combine to position us for continued progress and confirm our position as industry leader. 2013 JLL Annual ReportBoard of Directors and Global Corporate Officers Board of Directors Sheila A. Penrose Chairman of the Board Jones Lang LaSalle Incorporated and Retired President Corporate and Institutional Services Northern Trust Corporation Colin Dyer Chief Executive Officer and President Jones Lang LaSalle Incorporated Hugo Bagué Group Executive Organisational Resources Rio Tinto plc Dame DeAnne Julius Retired Chairman Royal Institute of International Affairs Kate S. Lavelle Retired Chief Financial Officer Dunkin’ Brands, Inc. Ming Lu Partner KKR & Co., L.P. Martin H. Nesbitt Co-Chief Executive Officer The Vistria Group, LLC Committees of the Board of Directors Audit Committee Mr. Rickard (Chair), Dame DeAnne Julius, Ms. Lavelle, Mr. Nesbitt and Ms. Penrose Compensation Committee Mr. Lu (Chair), Mr. Bagué, Dame DeAnne Julius, Ms. Penrose and Mr. Rao Shailesh Rao Vice President Asia, Latin America and Emerging Markets Twitter Inc. Nominating and Governance Committee Ms. Penrose (Chair), Mr. Bagué, Dame DeAnne Julius, Ms. Lavelle, Mr. Lu, Mr. Nesbitt, Mr. Rao and Mr. Rickard David B. Rickard Retired Executive Vice President, Chief Financial Officer and Chief Administrative Officer CVS Caremark Corporation Roger T. Staubach Executive Chairman Jones Lang LaSalle Americas, Inc. Global Executive Board Additional Global Corporate Officers Global Operating Board Colin Dyer Chief Executive Officer and President Charles J. Doyle Chief Marketing and Communications Officer Joining our CFO and the Global Corporate Officers listed to the left: Christie B. Kelly Chief Financial Officer Alastair Hughes Chief Executive Officer Asia Pacific Jeff A. Jacobson Chief Executive Officer LaSalle Investment Management Gregory P. O’Brien Chief Executive Officer Americas Christian Ulbrich Chief Executive Officer Europe, Middle East and Africa Mark K. Engel Controller James S. Jasionowski Chief Tax Officer David A. Johnson Chief Information Officer J. Corey Lewis Director of Internal Audit Patricia Maxson Chief Human Resources Officer Mark J. Ohringer General Counsel and Corporate Secretary Joseph J. Romenesko Treasurer Richard Angliss Clark Ardern Ron Bedard Ute Braasch Chris Browne Allison Cancio Steve Cresswell Kathryn Ditmars Peter Downie Ernie Fiorante Claire Handley Gayle Kantro Angie Lim Ciara Mason Richard Mowthorpe Sarah Nicholls Jane Niven Susan Nuccio Janice Ochenkowski Albert Ovidi Betsy Peck Theresa Reis Gordon Repp Mike Ricketts Nicolas Taylor Bill Thummel Ted Tomaras Seth Weinert Mary Beth Wise 2013 JLL Annual ReportInternational Directors Our International Directors, joined by their 52,700 colleagues around the world, pursue our vision to be the real estate expert and strategic advisor of choice for leading owners, occupiers, developers and investors. Arthur Adler Robert Ageloff Julian Agnew Avraam Alkas Zelick Altman Richard Angliss Christopher Archibold Pedro Azcué Amy Aznar Jacques Bagge Stephan Barczy Michael Batchelor Richard Batten Thomas Bayne-Jardine James Beckham Peter Belisle II Daniel Bellow Thomas Beneville Kristian Bjorson Richard Bloxam Robert Bonwell Ian Bottrell Charles Boudet David Bowden Karen Brennan Christopher Browne Peter Bulgarelli Herman Bulls Daniel Burn Todd Burns Tracey Byer Edward Cannon Todd Canter Ron Cariola Michael Casolo David Churton Craig Collins Stephen Collins Stephen Conry Elizabeth Cooper Robert Copito Damian Corbett Anthony Couse Graham Coutts Stephen Cresswell Stuart Crow Arthur De Haast Joël de Lafond Ernst-Jan de Leeuw Ronald Deyo Kathryn Ditmars James Dolphin Barry Dorfman Thomas Doughty David Doupé Peter Downie Charles Doyle Francis Doyle John Duckworth Benoît Du Passage Marshall Durston Colin Dyer Franck Eburderie Jan Eckert Jeremy Eddy Michael Ellis Mark Engel Andres Escarpenter Jonathan Evans Carl Ewert Rosemary Feenan Michael Fenton Ernest Fiorante Margaret Fleming Jeffrey Flynn John Forrest Christopher Fossick Andrew Frost Shelley Frost Lorena Fuertes Kin Keung Fung Mark Gabbay Soma Garg James Garvey John Gates Robin Goodchild Jacques Gordon Guy Grainger Gregory Green Ian Greenhalgh Thomas Griffin Andrew Groom Robert Hackett Brian Hake David Hand Christoph Härle Andrew Hawkins Elizabeth Hayden Elizabeth Hearle Scott Hetherington Christopher Hiatt Stuart Hicks Philip Hillman Martin Hinge Julie Hirigoyen Martin Horner Adrian Horsburgh Walter Howell Alastair Hughes John Huguenard Alasdair Humphery Christopher Hunt James Hutchinson Andrew Hynard Christopher Ireland David Ironside Andrew Irvine Bryan Jacobs Jeff Jacobson James Jasionowski Emmanuel Joachim David Johnson Robb Johnson Timothy Johnson Richard Jones Wade Judge Yashdeep Kapila Toshinobu Kasai Lisa Kaufman Christie Kelly Jason Kern Lisa Kiell Richard Kiernan Thomas Kirschbraun Hector Klerian Douglas Knaus Keith Knox David Kollmorgen Mitchell Konsker Susan Kopec James Koster Susheel Koul Stanley Kraska Jr. Marina Krishnan William Krouch Santhosh Kumar George Ladyman William Lammersen David Lathwood Scot Latimer Chun Kong Lau Ping Kee Lee David Leechiu Nicholas Lees William Legge Corey Lewis Angie Lim Mei Lin Lim Philip Ling Vincent Lottefier Thierry Loué Daniel Loughlin Gregory Lubar Fabio Maceira Iain Mackenzie Ian Mackie William Maher Gregory Maloney Thomas Maloney Pierre Marin Simon Marrison Philip Marsden Jordi Martin Patricia Maxson Thomas McAdam Richard McBlaine Michael McCurdy David McGarry Geoffrey McIntyre Brian McMullan Peter McWilliams Alistair Meadows Suphin Mechuchep Elaine Melonides Simon Merry Craig Meyer Bruce Miller Ethan Milley Angus Minford John Minks Akihiko Mizuno William Monk Marc Montanus John Moran Thomas Morande Gavin Morgan Andrew Mottram Kristin Mueller Vivian Mumaw Jane Murray Peter Murray Julian Nairn Yasuo Nakashima George Noon Christopher Northam Richard Norton Gregory O’Brien Meredith O’Connor Mark Ohringer Albert Ovidi Scott Panzer David Passaglia Keith Pauley Adrian Peachey Elizabeth Peck JC Pelusi Jan Pope Andy Poppink Frank Pörschke Christopher Powell Neil Prime Dan Probst Dan Pufunt Anuj Puri Raymond Quartararo Vincent Querton Elysia Ragusa Stephen Ramseur Steve Ranck James Redmond Matthew Reed Luc Renaudin Andrew Renshaw Gordon Repp John Restivo Jeremy Richards Michael Ricketts Peter Riguardi Jörg Ritter David Roberts Alan Robertson Christopher Roeder William Rogers Joseph Romenesko Simon Rooney Christopher Roth Kenneth Rudy Bruce Rutherford Daniel Ryan Felix Sanchez Julian Sandbach Stephen Schlegel Paul Schliesman Jeffrey Schuth Cameron Scott Barry Scribner Erich Sengelmann Douglas Sharp Jeremy Sheldon Kenneth Siegel Gagan Singh Michael Sivewright Paul Sorensen Richard Stanley Roger Staubach Christopher Staveley Joseph Stolarski Steven Stratton Mark Stupples Allan Swaringen Richard Sykes John Talbot Mary Taylor Nicolas Taylor William Teberg Claus Thomas James Thomas Faron Thompson William Thummel Michael Tiplady Alan Tripp Derek Trulson Tomasz Trzoslo Hon Ping Tsang Timo Tschammler Bernard Tyler Paul Uber Christian Ulbrich Jubeen Vaghefi Timothy Vallance John Vinnicombe Andrew Watson Kevin Wayer Nigel Wheeler Paul Whitman Dan Witte Ngai Ching Wong Sing Ming Wong Giles Wrench Tim Wright Mark Wynne-Smith Jon Zehner Ying Zhang Stephen Zsigray 2013 JLL Annual ReportCorporate offices North America Canada Calgary Edmonton Mississauga Montreal Ottawa Toronto Vancouver Costa Rica San Jose Mexico Guadalajara Mexico City Monterrey Tijuana Puerto Rico San Juan United States Alpharetta, GA Altamonte Springs, FL Ann Arbor, MI Atlanta, GA Austin, TX Baltimore, MD Bellevue, WA Bethesda, MD Boston, MA Charlotte, NC Cherry Hill, NJ Chicago, IL Cincinnati, OH Cleveland, OH Columbus, OH Coral Gables, FL Dallas, TX Denver, CO Detroit, MI East Rutherford, NJ El Segundo, CA Fort Lauderdale, FL Fort Worth, TX Hartford, CT Honolulu, HI Houston, TX Indianapolis, IN Iselin, NJ Jacksonville, FL Kansas City, MO King of Prussia, PA Las Vegas, NV Lombard, IL Los Angeles, CA Mechanicsburg, PA Melville, NY Memphis, TN Miami, FL Milwaukee, WI Minneapolis, MN Mobile, AL Montgomery, AL Nashville, TN New York, NY Norfolk, VA Ontario, CA Orange County, CA Orlando, FL Overland Park, KS Palo Alto, CA Parsippany, NJ Philadelphia, PA Phoenix, AZ Pittsburgh, PA Portland, OR Raleigh, NC Reno, NV Richmond, VA Sacramento, CA Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA Santa Clarita, CA Seattle, WA St. Louis, MO Stamford, CT Stockton, CA Tampa, FL Vienna, VA Walnut Creek, CA Washington, DC Westmont, IL Wilmington, DE Note: Some cities have multiple office locations. South America Africa Egypt Cairo Morocco Casablanca South Africa Johannesburg Argentina Buenos Aires Brazil Rio de Janeiro São Paulo Chile Santiago Colombia Bogotá 2013 JLL Annual ReportAsia China Beijing Chengdu Chongqing Guangzhou Qingdao Shanghai Shenyang Shenzhen Tianjin Wuhan Xi’an Hong Kong Kowloon Quarry Bay Queensway Europe Belgium Antwerp Brussels Czech Republic Prague Finland Helsinki France Lyon Marseilles Paris Germany Berlin Düsseldorf Frankfurt Hamburg Hannover Köln Leipzig Munich Stuttgart Hungary Budapest Ireland Dublin Israel Tel Aviv Spain Barcelona Madrid Seville Sweden Gothenburg Stockholm Switzerland Geneva Zurich Turkey Istanbul UK Birmingham Bristol Cardiff Edinburgh Exeter Glasgow Leeds London Manchester Norwich Nottingham Southampton Ukraine Kiev Italy Milan Rome Kazakhstan Actau Luxembourg Luxembourg Netherlands Amsterdam Eindhoven Rotterdam Poland Gdan΄sk Krakow Warsaw Portugal Lisbon Romania Bucharest Russia Moscow St. Petersburg Serbia Belgrade Slovakia Bratislava Middle East Saudi Arabia Jeddah Riyadh United Arab Emirates Abu Dhabi Dubai Macau Macau Malaysia Kuala Lumpur Philippines Manila Singapore Singapore Sri Lanka Colombo Taiwan Taipei Thailand Bangkok Pattaya Phuket Vietnam Hanoi Ho Chi Minh City India Ahmedabad Bangalore Chandigarh Chennai Coimbatore Gurgaon Hyderabad Kochi Kolkata Mumbai New Delhi Pune Thane Indonesia Bali Jakarta Surabaya Japan Fukuoka Osaka Tokyo Korea Seoul Australia Australia Adelaide Brisbane Canberra Melbourne Perth Sydney New Zealand Auckland Christchurch Wellington 2013 JLL Annual ReportCreating value for clients P&G (far left) LaSalle Investment Management (left) The services we deliver globally often create value in ways that take us, and our clients, beyond traditional real estate boundaries. The following case studies briefly illustrate some of the many ways we have used our expertise and resources to benefit our clients. What started as a relatively small- scale initiative to increase operating efficiency for Procter & Gamble turned into a global smart building management strategy. Following a pilot program that produced 8 to 13 percent energy cost savings, P&G is expanding JLL’s IntelliCommand™ smart building management technology to additional facilities around the world. While the immediate goal of the pilot was to reduce energy costs, the program has also improved systems reliability, supported corporate sustainability initiatives and increased employee productivity for P&G. To secure attractive financing for its investor clients, LaSalle Investment Management identified and took advantage of a gap in the European real estate debt markets. As the Global Financial Crisis forced many European banks to retreat from anything but the most ‘plain vanilla’ senior debt financing, LaSalle saw an opportunity to provide clients with attractive risk-adjusted returns by securing innovative debt financing to access European real estate markets. LaSalle invested over £460 million in debt investments in 2013. LaSalle partnered with APG to provide residential and student housing development financing to projects in London. In addition, LaSalle raised the LaSalle Real Estate Debt Strategies II fund, with capital raised 2013 JLL Annual ReportLondon Gateway (left) from several institutional clients, to provide mezzanine and stretch senior financing in the UK and Germany. The fund had its final closing, at a revised hard cap of £600 million, in December 2013. London Gateway, a deep-water port and rail-connected logistics park, promises to transform logistics in the UK. Drawing on our expertise in the industrial and logistics space, we were appointed sole property agents for the project by its operator, DP World. JLL is providing specialist property advice and corporate targeting for what will be the largest new logistics development in Europe, using our connections to deliver value. By putting the distribution center next to container ships, London Gateway is expected to save 65 million road freight miles annually, creating a faster, greener and more reliable way to move goods to their destination. Philips looks to JLL to help the global diversified technology company pursue its comprehensive sustainability agenda. In addition, to improve profitability, Philips’ holistic approach to sustainability also focuses on a range of other foundational elements including: the Philips brand, the well being of its people, its buildings and the company’s carbon footprint. To support these efforts, we reviewed and developed elements of a sustainable workplace strategy in EMEA for Philips, creating a toolkit that enables improved strategic decision-making and increased operational efficiencies. We also partnered with Philips in Asia Pacific to deliver innovative lighting solutions in the commercial real estate space that produced 40 percent energy savings. Plans are now in place to expand the program to EMEA and North America. 2013 JLL Annual ReportUnited States Securities and Exchange Commission Washington, D.C. 20549 Form 10-K Annual Report Pursuant to Section 13 or 15(d) of the Securities Act of 1934 Commission File Number 1-13145 Jones Lang LaSalle Incorporated (Exact name of registrant as specified in its charter) Maryland (State or other jurisdiction of incorporation or organization) 36-4150422 (I.R.S. Employer Identification No.) 200 East Randolph Drive, Chicago, IL (Address of principal executive offices) 60601 (Zip Code) Registrant’s telephone number, including area code: 312-782-5800 Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of each exchange on which registered Common Stock ($.01 par value) New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes È No ‘ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act. Yes ‘ No È Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes È No ‘ Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such period that the registrant was required to submit and post such files). Yes È No ‘ Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K ‘ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer (as defined in Rule 12b-2 of the Exchange Act). Large accelerated filer È Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ‘ No È The aggregate market value of the voting stock (common stock) held by non-affiliates of the registrant as of the close of business on July 1, 2013 was $4,051,358,049. The number of shares outstanding of the registrant’s common stock (par value $0.01) as of the close of business on February 24, 2014 was 44,501,699. Portions of the Registrant’s Proxy Statement for its 2014 Annual Meeting of Shareholders are incorporated by reference in Part III of this report. Accelerated filer ‘ Non-accelerated filer ‘ TABLE OF CONTENTS Item 1. Business Item 1A. Risk Factors Item 2. Properties Item 3. Legal Proceedings Item 4. Mine Safety Disclosures Item 5. Market for Registrant’s Common Equity, Related Shareholder Matters and Issuer Purchase of Equity Securities Item 6. Selected Financial Data (Unaudited) Item 7. Management’s Discussion and Analysis of Financial Conditions Item 7A. Quantitative and Qualitative Disclosures About Market Risks Item 8. Financial Statements and Supplementary Data Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosures Item 9A. Controls and Procedures Item 9B. Other Information Item 10. Directors and Executive Officers of the Registrant Item 11. Executive Compensation Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Shareholder Matters Item 13. Certain Relationships and Related Transactions Item 14. Principal Accountant Fees and Services Item 15. Exhibits and Financial Statement Schedules Power of Attorney Signatures Exhibit Index International Integrated Reporting Council Cross Reference 1 34 60 60 60 61 63 66 92 93 135 135 136 136 136 136 137 137 137 138 139 140 144 ITEM 1. BUSINESS COMPANY OVERVIEW Jones Lang LaSalle Incorporated (“Jones Lang LaSalle,” which we may refer to as “we,” “us,” “our,” “the Company” or “the Firm”) was incorporated in 1997. Our common stock is listed on The New York Stock Exchange under the symbol “JLL.” We are a financial and professional services firm specializing in real estate. We offer comprehensive integrated services on a local, regional and global basis to owner, occupier, investor and developer clients seeking increased value by owning, occupying or investing in real estate. We have more than 200 corporate offices worldwide from which we provide services to clients in more than 75 countries. We have approximately 52,700 employees, including 30,800 employees whose costs our clients reimburse. We deliver an array of Real Estate Services (“RES”) across three geographic business segments: (1) the Americas, (2) Europe, Middle East and Africa (“EMEA”) and (3) Asia Pacific. LaSalle Investment Management, a wholly owned member of the Jones Lang LaSalle group that comprises our fourth business segment (“LaSalle”), is one of the world’s largest and most diversified real estate investment management firms. In 2013, we generated record-setting fee revenue of $4 billion across our four business segments, a 12% increase over 2012 in local currency. We believe we remain well-positioned to take advantage of the opportunities in a consolidating industry and to navigate successfully the dynamic and challenging markets in which we compete worldwide. We are proud to be a preferred provider of global real estate services, an employer of choice, a consistent winner of industry awards and a valued partner to the largest and most successful companies and institutions in the global marketplace. For discussion of our segment results, please see “Results of Operations” and “Market Risks” within Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, as well as Note 3, Business Segments, of the Notes to Consolidated Financial Statements. Awards We won numerous awards during 2013, reflecting the quality of the services we provide to our clients, the integrity of our people and our desirability as a place to work. As examples, we were named: • • • For the sixth consecutive year, one of the World’s Most Ethical Companies by the Ethisphere Institute For the fifth consecutive year, one of the Global Outsourcing 100 – International Association of Outsourcing Professionals For the fifth consecutive year, America’s #1 Corporate Real Estate Services Firm by the Watkins Survey • One of America’s 100 Most Trustworthy Companies by Forbes • One of the 100 Best Corporate Citizens by CR (Corporate Responsibility) Magazine • One of the top suppliers to each of P&G, AT&T and TIAA-CREF • A Top Technology Innovator Across Americas by InformationWeek • One of the Best Places to Work by a number of local publications • Best Performing Property Brand by the Managing Partners’ Forum Awards for Management Excellence • 2013 Energy Star Sustained Excellence Award by the U.S. Environmental Protection Agency 1 • Office, Investment and Industrial Agencies of the Year at the UK Property Awards • Property Manager of the Year at European Pension Awards • Best Property Consultancy in each of Singapore, Thailand and Indonesia as part of multiple other awards at the International Property Awards for Asia Pacific • Best Global Agency and Letting Advisor as part of multiple Euromoney Awards. Services and Clientele The broad range of real estate services we offer includes (in alphabetical order): • Agency Leasing • Capital Markets • Corporate Finance • Energy and Sustainability Services • • • Logistics and Supply-Chain Management • Mortgage Origination and Servicing Facility Management Outsourcing (Owners) Investment Management Project and Development Management / Construction Property Management (Investors) • • • Real Estate Investment Banking / Merchant Banking • Research • • Tenant Representation • Valuations • Value Recovery and Receivership Services Strategic Consulting and Advisory Services We offer these services locally, regionally and globally to real estate owners, occupiers, investors and developers for a variety of property types, including (in alphabetical order): • Critical Environments and Data Centers • Cultural Facilities • Educational Facilities • Government Facilities • Healthcare and Laboratory Facilities • Hotels and Hospitality Facilities • Industrial Properties Infrastructure Projects • • Military Housing • Office Properties • Residential Properties (Individual and Multi-Family) • Retail Properties and Shopping Malls • • Transportation Centers Sports Facilities Individual regions and markets may focus on different property types to a greater or lesser extent depending on local requirements, market conditions and the opportunities we perceive. We work for a broad range of clients who represent a wide variety of industries and are based in markets throughout the world. Our clients vary greatly in size. They include for-profit and not-for-profit entities of all kinds, public-private partnerships and governmental (“public sector”) entities. Increasingly, we are also offering services to middle-market companies seeking to outsource real estate services. Through LaSalle Investment Management, we invest for clients on a global basis in both publicly traded real estate securities and private real estate assets and debt obligations. As an example of the breadth and significance of our client base, we provide services to approximately half of the Fortune 500 companies and approximately 70% of the Fortune 100 companies. 2 Distinguishing Attributes The attributes that enhance our services and distinguish our Firm, which we discuss in more detail below under “Competitive Differentiators,” include: • Our focus on client relationship management as a means to provide superior client service on an increasingly coordinated basis; • Our integrated global services platform; • The quality and worldwide reach of our industry-leading research function, enhanced by applications of technology; • Our reputation for consistent and trustworthy service delivery worldwide, as measured by our creation of best practices and by the skills, experience, collaborative nature and integrity of our people; • Our ability to deliver innovative solutions and technology applications to assist our clients in maximizing the value of their real estate portfolios; • Our local market knowledge; • The strength of our brand and reputation; • The strength of our financial position; • Our high staff engagement levels; • Our efforts to deliver the best possible returns for investment management clients; • The quality of our internal governance and enterprise risk management; and • Our sustainability leadership. We have grown our business by expanding our client base and the range of our services and products, both organically and through a series of strategic acquisitions and mergers. Our extensive global platform and in-depth knowledge of local real estate markets enable us to serve as a single-source provider of solutions for the full spectrum of our clients’ real estate needs. We began to establish this network of services across the globe through the 1999 merger of the Jones Lang Wootton companies (“JLW,” founded in England in 1783) with LaSalle Partners Incorporated (“LaSalle Partners,” founded in the United States in 1968). Jones Lang LaSalle History and Acquisition Activities Prior to our incorporation in Maryland in April 1997 and our initial public offering (the “Offering”) of 4,000,000 shares of common stock in July 1997, Jones Lang LaSalle conducted its real estate services and investment management businesses as LaSalle Partners Limited Partnership and LaSalle Partners Management Limited Partnership (collectively, “the Predecessor Partnerships”). Immediately prior to the Offering, the general and limited partners of the Predecessor Partnerships contributed all of their partnership interests in the Predecessor Partnerships in exchange for an aggregate of 12,200,000 shares of common stock. In March 1999, LaSalle Partners merged its business with that of JLW and changed its name to Jones Lang LaSalle Incorporated. In connection with the merger, we issued 14,300,000 shares of common stock and paid cash consideration of $6.2 million. Since 2005, we have completed more than 50 acquisitions as part of our global growth strategy. These strategic acquisitions have given us additional share in key geographical markets, expanded our capabilities in certain service areas and further broadened the global platform we make available to our clients. These acquisitions have increased our presence and product offering globally, and have included acquisitions in England, Scotland, Finland, France, Germany, the Netherlands, Spain, Turkey, Dubai, South Africa, Hong Kong, Singapore, Japan, Indonesia, India, the Philippines, Australia, Canada, Brazil and the United States. 3 We believe our market reach strengthens the long-term value of the enterprise in a number of ways, including by (1) protecting us from episodic volatility or disruption in any specific region, (2) enhancing the expertise of our people through knowledge sharing among colleagues across the globe and (3) allowing us to identify and react to emerging trends and risks quickly. In January 2006, we acquired Spaulding & Slye, a privately held real estate services and investment company with 500 employees that significantly increased the Firm’s market presence in New England and Washington, D.C. In a multi-step acquisition starting in 2007, we acquired the former Trammell Crow Meghraj (“TCM”), one of the largest privately held real estate services companies in India. We have combined TCM’s operations with our Indian operations and we now operate under the Jones Lang LaSalle brand name throughout India. In May 2008, we acquired Kemper’s Holding GmbH, making us the largest retail property advisor in Germany. In July 2008, we acquired Staubach Holdings Inc. (“Staubach”), a U.S. real estate services firm specializing in tenant representation. Staubach, with 1,000 employees, significantly enhanced our presence in key markets across the United States and made us an industry leader in local, national and global tenant representation. The Staubach acquisition also established us as the market leader in public sector services and added scale to our industrial brokerage, investment sales, corporate finance and project and development services. In May 2011, we completed the acquisition of King Sturge, a United Kingdom-based international property consultancy. The King Sturge acquisition, which extended our historical roots back to its founding in 1760, significantly enhanced the strength and depth of our service capabilities in the United Kingdom and in continental Europe, adding approximately 1,400 employees. In 2013, we completed five acquisitions, three of which expanded our capabilities in key United States markets: (1) Quadrant Realty Finance LLC, a real estate debt and equity origination firm that expands our Capital Markets capabilities in Dallas and North Texas, (2) Capital Realty LLC, a Kansas City-based commercial real estate firm that specializes in leasing, property management, real estate transactions, and project management and development services, (3) Means Knaus Partners, a Houston-based property management company that has a portfolio of office space under management with properties located primarily in Dallas, Denver, Houston, Los Angeles, Orlando, Tampa and Chicago, (4) OPEX Consulting, a Japanese consulting firm that provides supply chain and logistics consulting services, and (5) Halcyon Real Estate PTE LTD, a Singapore-based commercial real estate firm. We will continue to consider acquisitions that we believe will strengthen our market positions, expand our service offerings, increase our profitability and supplement our organic growth. However, there is no assurance that we will engage in acquisition activity in the future at the same pace as we have in the past. 4 Historical Overview 1760 1783 1968 1997 1999 2008 2011 Jones Lang Wootton founded LaSalle Partners founded LaSalle Partners initial public offering LaSalle Partners and Jones Lang Wootton merge to create Jones Lang LaSalle Integrated global platform (NYSE ticker “JLL”) The Staubach Company and Jones Lang LaSalle combine operations Largest merger in JLL history transforms U.S. local markets position King Sturge (est. 1760) and Jones Lang LaSalle merge EMEA operations Enhances strength and depth of service capabilities in the UK and EMEA Value Drivers for Providing Superior Client Service and Prospering as a Sustainable Enterprise Our mission is to deliver exceptional strategic fully-integrated services, best practices and innovative solutions for real estate owners, occupiers, investors and developers worldwide. We deliver a combination of services, expertise and technology applications on an integrated global platform that we own (and do not franchise), the totality of which we believe distinguishes us from our competitors and contributes to service excellence and customer loyalty. While we face high-quality competition in individual markets, we believe that we have a unique set of attributes that makes us the best choice for clients seeking real estate and investment management services on a world-wide basis. We have the size and scale of resources necessary to deliver the expertise of the Firm wherever clients need it. Our culture of client service, teamwork, and integrity means that we can marshal those resources to deliver the greatest possible value and results. Our “client first” and ethical orientation means that our people focus on how we can best provide what our clients need and want, with integrity and transparency. Our governance and enterprise risk management orientation means that we have built an enterprise that clients can rely on to be there for them over the long-term. In totality, these aspects result in asustainable business model that supports and promotes our short, medium and long-term successes and creates financial and non-financial benefits for our stakeholders and the global community. Consultancy practices typically do not share our implementation expertise or local market awareness. Investment banking and investment management competitors generally possess neither our local market knowledge nor our real estate service capabilities. Traditional real estate firms lack our financial expertise and operating consistency. Other global competitors, which we believe often franchise at least some of their offices through separate owners, do not have the same level of business coordination or consistency of delivery that we can provide through our network of wholly-owned offices, directly-employed personnel and integrated information technology, human resources and financial systems. That network also permits us to promote a high level of governance, enterprise risk management and integrity throughout the organization and to leverage our diverse and welcoming culture as a competitive advantage in developing clients, recruiting employees and acquiring businesses. We have designed our business model to (1) create value for our clients, shareholders and employees and (2) establish high-quality relationships with the suppliers we engage and the communities in which we operate. Our synergistic approach seeks to derive business benefits from the application and intersection primarily of human resources, financial and intellectual capital and technology. Based on our established presence in, and intimate knowledge of, local real estate and capital markets worldwide, and supported by our investments in 5 thought leadership, technology and the use of electronic means to gather, analyze and communicate information relevant to our constituencies, we believe that we create value for clients by addressing their local, regional and global real estate needs as well as their broader business, strategic, operating and financial goals. Given the increasingly global and interconnected marketplace in which many of our major clients compete, our own capacity to deliver global solutions has also become increasingly important to our business model. We strive to create a healthy and dynamic balance between (1) activities that will produce short-term value and returns for our stakeholders through effective management of current transactions and business activities and (2) investments in people (such as new hires), acquisitions, technologies and systems designed to produce sustainable returns over the longer term. Our financial strength and our reputation for integrity, strong governance and transparency, which we believe are the strongest in the industry, give our clients confidence in our long-term ability to meet our obligations to them. The ability to create and deliver value to our clients drives our revenue and profits, which in turn allows us to invest in our business and our people, improving productivity and shareholder value. In doing so, we enable our people to advance their careers by taking on new and increased responsibilities within a dynamic environment as our business expands geographically, adds adjacent service offerings and develops new competencies. We are also increasingly able to develop and expand our relationships with suppliers of services to our own organization as well as to our clients, for whom we serve a significant intermediary role. By expanding employment both internally and to outsourced providers, we stimulate economically the locations in which we operate, and we increase the opportunities for those we directly or indirectly employ to engage in community services and other activities beneficial to society. Attributes of Our Business Model Global real estate services Premier global investment manager (cid:129) Strategic, fully integrated services for real estate (cid:129) LaSalle Investment Management provides outstanding owners, occupiers and investors performance for global real estate investors (cid:129) Productivity and cost solutions for corporate clients (cid:129) Industry leader recognized for deep market knowledge and execution (cid:129) Investment expertise including core, value-add, opportunistic investing across property types (cid:129) More than 300 institutional clients worldwide Shareholder value Shareholder opportunity (cid:129) Strong cash-generating business model (cid:129) Leading global market positions (cid:129) Revenue growth (cid:129) Consolidator in a consolidating industry (cid:129) Investment-grade balance sheet (cid:129) Productivity and margin expansion (cid:129) Effective tax and interest expense management 6 Global Governance Structure To achieve our mission, we must establish and maintain an enterprise that will sustain itself over the long term for the benefit of all of our stakeholders-clients, shareholders, employees, suppliers and communities, among others. Accordingly, we have committed ourselves to effective corporate governance that reflects best practices and the highest level of business ethics. For a number of years, we have governed the organization through a highly coordinated framework within which decisions are deliberated and corporate authority is derived: GLOBAL STRATEGIC PRIORITIES To continue to create on-going value for our clients, shareholders and employees, both from current and longer- term perspectives, we have identified five strategic priorities, which we call the G5. Although we have grown significantly over the past decade, we believe we have a substantial opportunity to continue to grow and prosper by providing our core services within our key markets, whose potential remains large given the global magnitude of commercial and residential real estate, broadly defined. From time to time we may add adjacent services that are not part of our historical core functions, but we intend these to be opportunistic in nature and targeted to individual geographical locations. A recent example is that we have successfully expanded the cross-border brokerage of high-end residential properties in London with the 2011 King Sturge merger. A second example is the expansion of our Tetris-branded fit-out business we originally acquired in France and have been introducing into other countries. We regularly re-evaluate whether the G5 continue to be the right priorities for best driving the business forward toward that overall objective. G1: Build our Leading Local and Regional Service Operations Our strength in local and regional markets contributes to the strength of our global service capabilities. Our financial performance also depends, in great part, on the business we source and execute locally from our more than 200 wholly-owned offices around the world. We continually seek to leverage our established business presence in the world’s principal real estate markets to provide expanded and adjacent local and regional services without a proportionate increase in infrastructure costs. We believe that these capabilities will continue to fuel our competitive advantage and make us more attractive to current and prospective clients, as well as to revenue- generating employees such as brokers and client relationship managers. Metrics: During 2013, we completed 28,900 transactions for landlord and tenant clients, representing 658 million square feet of space. This represents a 7% increase in square feet, over 2012. G2: Strengthen our Leading Position in Corporate Solutions The accelerating trends of globalization, cost cutting, energy management and the outsourcing of real estate services by corporate occupiers support our decision to emphasize a truly global Corporate Solutions business that serves the comprehensive needs of corporate clients. This service delivery capability helps us create new client relationships, particularly as companies turn to outsourcing their real estate as a way to manage expenses and to implement sustainable practices. These services have proved to be counter-cyclical, as we have seen demand for them strengthen when the economy has weakened. In addition, a number of corporate clients are demanding the cross-regional capabilities that we can deliver. Metrics: During 2013, we provided corporate facility management services for approximately 1.1 billion square feet of clients’ real estate, a 27% increase from 2012. From large corporations, we had 43 new wins, 18 expansions of existing relationships and 17 contract renewals. From middle- market corporations we had 59 new wins. 7 G3: Capture the Leading Share of Global Capital Flows for Investment Sales Our focus on further developing our ability to provide global Capital Markets services reflects the increasingly international nature of cross-border money flows into real estate and the global marketing of real estate assets. Our real estate investment banking capability helps provide capital and other financial solutions by which our clients can maximize the value of their real estate. Metrics: During 2013, we provided capital markets services for $98.7 billion of client transactions, a 43% increase from 2012. G4: Strengthen LaSalle Investment Management’s Leadership Position With its integrated global platform, LaSalle Investment Management (“LaSalle”) is well-positioned to serve institutional real estate investors looking for attractive opportunities around the world. Increasingly, it has also been developing its ability to serve individual retail investors. LaSalle develops and implements strategies based on a thorough understanding of investor objectives and knowledge of risks and rewards. We intend to continue to maintain strong offerings in core products to meet the demand from clients who seek lower risk investments in the most stable and mature real estate markets. In addition, we continue to strengthen our capabilities in value- add, opportunistic and mezzanine debt strategies to meet evolving client objectives. Metrics: At the end of 2013, LaSalle had assets under management of $47.6 billion, substantially unchanged from 2012 while raising $7.0 billion of capital, the highest since 2007. G5: Connections: Differentiate and Sustain by Connecting Across the Firm and with Clients and other Stakeholders To create real value and new opportunities for our clients, shareholders and employees, we regularly work to strengthen and fully leverage the links between our people, service lines and geographies to better connect with our clients and put the Firm’s global expertise and experience to work for them. This includes constantly striving to leverage use of the Internet and emerging social media to gather and disseminate information that will be useful to our clients, employees, vendors and other constituencies. Linking our operations effectively to make service delivery more efficient not only serves client needs but also contributes to productivity and profitability, and enhances our ability to identify and manage the enterprise risks inherent in our business. We have committed resources to each of the G5 priorities in past years and expect to continue to do so in the future. This strategy has helped us weather economic downturns, continue to grow market share, expand our services by developing adjacent offerings and take advantage of new opportunities. Our strategic review has validated the continued potential for our G5 priorities to drive the long-term sustained growth of our firm and deliver real value to our clients. In order to derive the full advantage of that potential, we recognize the need to accelerate the development of the G5 in order to meet the challenges of our dynamic markets and the specific themes we have identified such as globalization and urbanization. We will do this by targeting our efforts and capital resources to: • Deploy innovative technology that allows our people to mine the depth of our intellectual property in order to provide the most sophisticated possible advice and service to our clients. • Apply best practices in human resources to supply our businesses with well-trained, engaged and diverse employees and create an overall culture that serves to retain our top talent. • Promote a brand that fully leverages our digital capabilities and clearly reflects the breadth of our expertise, wisdom, governance and integrity. • Establish tools and processes that make our operations highly productive and minimize losses from enterprise risk. 8 By continuing to invest in the future based on how our strengths can support the needs of our clients, we intend to enhance our position as an industry leader. Although we have validated our fundamental business strategies, each of our businesses continually re-evaluates how it can best serve our clients as their needs change, as technologies and the application of technologies evolve and as real estate markets, credit markets, economies and political environments exhibit changes, which in each case may be dramatic and unpredictable. Build our leading local and regional service operations G1 G2 Strengthen our leading positions in Corporate Solutions G5 CONNECTIONS: Connections Differentiate and Sustain Capture the leading share of global capital flows for investment sales G3 Strengthen LaSalle Investment Management’s leadership position G4 STRATEGY 2020: OUR FUTURE ORIENTATION During the past three years, we have been conducting a significant internal process called our Strategy 2020 Project, which we designed to identify specific business and operational strategies that we believe will best drive the continued success of the G5 priorities over the longer term. They include: • Employing an investment philosophy and filters focused on growth that will best meet client needs and concentrate on the most lucrative potential services, markets and cities; • Establishing charters for internal business boards with responsibility for promoting more inter- connected global approaches, where appropriate, to client services and delivery; • Using technology, including emerging Internet and social media capabilities, to provide information to clients to help them maximize the value of their real estate portfolios and to mine and apply our knowledge to improve the ability of our people to provide superior client services; • Deploying additional tools and metrics that will make our people as productive and efficient as possible; • Determining how best to marshal, train, recruit, motivate and retain the human resources that will have the skill sets and other abilities necessary to accomplish our strategic objectives; • Continuing to develop our brand and reputation for high quality client service, integrity and intimate local and global market knowledge; 9 • Building our brand in digital and social media channels; and • Continuing to promote best-in-class governance, compliance, enterprise risk management and professional standards to operate a sustainable organization capable of meeting the significant challenges and risks inherent in global markets and to minimize disruptions to, and distractions from, the accomplishment of our corporate mission. As a professional services organization, the principal capitals we deploy are (1) human resources enabled by (2) intellectual property in the form of market knowledge, technology and innovation, and a strong reputation for quality, expertise and integrity and (3) financial resources. Our 2020 strategy review substantially validated that the historical approach we have taken to our business should sustain us in the future. We believe there is ample room for growth within our core markets and competencies without having to resort to particularly different business lines in order to continue to grow and prosper as a business organization. We will, however, maintain an open mind to moving into adjacent businesses where local teams identify specific opportunities. We also believe that our historical approach to growth through a combination of organic development of talent and opportunistic acquisitions continues to be the best overall approach for us. Our business model has natural risk mitigation benefits derived from the diversity of our geographic presence, asset classes served and complementary service lines. This diversity also provides revenue streams that have both short-term transactional and longer-term annuity characteristics. During 2013, we took significant steps to begin to implement 2020 strategies and priorities through deployment of cross-functional workstreams that engaged our leadership globally. We expect these workstreams to continue for the foreseeable future and we have put a mechanism in place for both our Board of Directors and our Global Executive Board to monitor and influence their progress on a regular basis. Our Strategy 2020 Project identified certain particular challenges we will need to confront to successfully implement its goals: • • • In terms of our human capital, we recognize that our investments in talent will continue to be a primary method of creating long-term value and that continuing business growth will necessitate the growth and increased flexibility and diversity of our workforce. This can be a challenge, particularly in emerging markets, where the available pool of talent does not necessarily have the skill sets we need. Consequently, we may need to establish our own training programs beyond what is typically required for companies in developed markets. Increased reliance on third-party suppliers may create challenges in terms of due diligence, performance management and ensuring that third-party personnel have the same level of commitment and integrity as we demand in our own people. In developed markets, the challenge of growing a workforce with the requisite skill sets can be frustrated by the targeted efforts of competitors to hire away our people, including sometimes by offering above-market compensation. In terms of our intellectual capital, we recognize the challenge of continuing to identify innovations through which we can provide increasingly valuable services to our clients, including as the result of developing, identifying and successfully applying new technologies to our business processes. In terms of our financial capital, we recognize the challenge of maintaining healthy short-term profit margins while continuing to invest in the further growth of the business. As there is constant fee pressure from our clients that is inherent in a competitive professional services environment, we need to continue to find additional ways to increase the productivity of our people so that we can drive higher revenue per person. Additional productivity can be derived by improved application of technology, by continuous process improvements and through increased staff well-being and training and development, among other techniques. 10 SUSTAINING OUR ENTERPRISE: A BUSINESS MODEL THAT COMBINES CAPITALS TO CREATE STAKEHOLDER VALUE We apply our business strategy to the resources and capitals that we employ to provide services to assets owned or occupied by our clients. We provide these services through our own employees and, where necessary or appropriate in the case of property and facility management and project and development services, the management of third-party contractors. The revenue and profits we earn from those efforts are divided between further investments in our business, employee compensation and returns to our shareholders. These efforts help our clients manage their real estate more effectively and efficiently, promote employment globally and create wealth for our shareholders and employees. In turn, they allow us to be an increasingly impactful member of, and positive force within, the communities in which we operate. We are increasingly focused on linking our business and sustainability strategies to promote the goal of creating long-term value for our shareholders, clients, employees and the global community of which our firm is a part. The following reflects a holistic picture of the interrelatedness and dependencies of the different factors that constitute our business model and affect our ability to create value over time: Inputs Value Drivers Outputs Our Real Estate Services Outcomes Brand Management Corporate sustainability and ethics Enterprise risk management Investment methodology Marketing / Communication Our people Productivity Research Supply chain Technology Our mission: deliver strategic, fully- integrated services and innovative solutions for real estate owners, occupiers, investors and developers worldwide. Business Activities (cid:129) Client relationship management (cid:129) Integrated global business model (cid:129) Industry-leading research capabilities (cid:129) Consistent trustworthy worldwide service (cid:129) Innovative solutions and technology (cid:129) Local market knowledge (cid:129) Strong brand and reputation (cid:129) Strong financial position (cid:129) Internal governance and risk management (cid:129) Strong sustainability leadership Leasing Capital Markets Property and Facility Management Project Management and Development Advisory and Consulting Investment Management R e a l V a u e l i n a C h a n g n g W o r l d i Long-term relationships with clients Attract and retain diverse and talented employees Positive contributions to our global communities Generation of consistent, high returns for shareholders Relationships with suppliers who adhere to our high standards Re-Investment of financial and non-financial results BUSINESS SEGMENTS We report our operations as four business segments. We manage our Real Estate Services (“RES”) product offerings geographically as (1) the Americas, (2) Europe, Middle East and Africa (“EMEA”) and (3) Asia Pacific, and we manage our investment management business globally as (4) LaSalle Investment Management. There are significant risks inherent in conducting a global business. We describe these in detail below in Item 1A, Risk Factors. 11 REAL ESTATE SERVICES (“RES”): AMERICAS, EMEA AND ASIA PACIFIC To address the needs of real estate owners and occupiers, we provide a full range of integrated property, project management and transaction services locally, regionally and globally through our Americas, EMEA and Asia Pacific operating segments. We organize our RES in five major product categories: • Leasing; • Capital Markets and Hotels; • • Property and Facility Management; Project and Development Services; and • Advisory, Consulting and Other Services. Across these five broad RES categories, we leverage our deep real estate expertise and experience within the Firm to provide innovative solutions for our clients. For the year ended December 31, 2013, we derived our RES revenue from product categories and regional geographies as follows ($ in millions and showing change from 2012 in local currency): Americas EMEA Asia Pacific Total RES Leasing Capital Markets and Hotels & Hospitality Property & Facility Management - Fee Gross Revenue Project & Development Services - Fee Gross Revenue Advisory, Consulting & Other Total RES Operating Fee Revenue Gross Revenue $879.3 $217.3 $407.5 $518.4 $187.7 $188.9 $114.2 $1,806.0 $1,918.1 6% 29% 14% 20% 4% 4% 7% 10% 12% $271.5 $333.3 $192.6 $240.4 $117.4 $274.2 $203.7 $1,118.5 $1,323.1 7% 41% 12% 34% 9% 22% 8% 17% 22% $178.9 $157.8 $347.6 $440.7 $67.3 $92.3 $96.0 $847.6 $965.7 (6%) 53% 15% 18% 6% 19% 15% 14% 17% $1,329.7 $708.4 $947.7 $1,199.5 $372.4 $555.4 $413.9 $3,772.1 $4,206.9 5% 40% 14% 22% 6% 15% 9% 12% 16% For Property & Facility Management, Project & Development Services and total RES revenue, the table above shows “Fee Revenue,” or revenue net of vendor and subcontract costs that are included both in revenue and expense (“gross contract costs”). We believe that excluding gross contract costs from revenue in this presentation gives a more accurate picture of the revenue growth rates in these RES product categories. 12 RES Revenue Mix by Business Lines and Geographies For the year ended December 31, 2013, our global total gross revenue of $4.5 billion was generated in the following countries: Americas (45%) United States 42% Other Asia 3% Australia 6% Americas Other 3% EMEA (32%) Other Europe 9% Germany 4% France 5% United Kingdom 14% Greater China (including Hong Kong) 6% Singapore 2% Japan 3% India 3% Asia Pacific (23%) In the Americas, our total RES operating revenue for the year ended December 31, 2013, was derived from the following countries in the proportions indicated below: United States 89% Brazil 2% Canada 2% Other Americas 5% Mexico 2% 13 In EMEA, our total RES operating revenue for the year ended December 31, 2013, was derived from the following countries in the proportions indicated below: France 16% U.K. 42% Germany 12% Russia 4% Spain 5% Netherlands 4% Belgium 3% Italy 2% MENA 2% Other EMEA 10% In Asia Pacific, our total RES operating revenue for the year ended December 31, 2013, was derived from the following countries in the proportions indicated below: Greater China (inc. Hong Kong) 30% India 12% Japan 11% Singapore 8% Thailand 3% Australia 28% Other Asia 6% New Zealand 2% 14 These product categories, and the services we provide within them, include: 1. Leasing Services Agency Leasing Services executes marketing and leasing programs on behalf of investors, developers, property companies and public entities to secure tenants and negotiate leases with terms that reflect our clients’ best interests. In 2013, we completed approximately 15,000 agency leasing transactions representing approximately 273 million square feet of space. We typically base our agency leasing fees on a percentage of the value of the lease revenue commitment for consummated leases, although in some cases they are based on a dollar amount per square foot. Tenant Representation Services establishes strategic alliances with clients to deliver ongoing assistance to meet their real estate needs and to help them evaluate and execute transactions to meet their occupancy requirements. Tenant Representation Services is also an important component of our local market services. We assist clients by defining space requirements, identifying suitable alternatives, recommending appropriate occupancy solutions, and negotiating lease and ownership terms with landlords. We help our clients lower their real estate costs, minimize real estate occupancy risks, improve occupancy control and flexibility, and create more productive office environments. We employ a multi-disciplinary approach to develop occupancy strategies linked to our clients’ core business objectives. We determine Tenant Representation Services fees on a negotiated fee basis. In various markets, landlords may be responsible for paying them. Fees sometimes reflect performance measures related to targets that we and our clients establish prior to engagement or, in the case of strategic alliances, at future annual intervals. We use quantitative and qualitative measurements to assess performance relative to these goals, and incentive fees may be awarded for superior performance. In 2013, we completed approximately 13,900 tenant representation transactions representing approximately 385 million square feet of space. 2. Property and Facility Management Property Management Services provides on-site management services to real estate owners for office, industrial, retail, multi-family residential and specialty properties. We seek to leverage our market share and buying power to deliver superior service and value to clients. Our goal is to enhance our clients’ property values through aggressive day-to-day management. We may provide services through our own employees or through contracts with third-party providers. We focus on maintaining high levels of occupancy and tenant satisfaction while lowering property operating costs. During 2013, we provided on-site property management services for properties totaling approximately 1.9 billion square feet. We typically provide property management services through an on-site general manager and staff. We support them with regional supervisory teams and central resources in such areas as training, technical and environmental services, accounting, marketing and human resources. Our general managers are responsible for property management activities, client satisfaction and financial results. We do not compensate them with commissions, but rather with a combination of base salary and a performance bonus that is directly linked to results they produce for their clients. In some cases, management agreements provide for incentive compensation relating to operating expense reductions, gross revenue or occupancy objectives or tenant satisfaction levels. Consistent with industry custom, management contract terms typically range from one to three years, but may be canceled at any time following a short notice period, usually 90 to 120 days, as is typical in the industry. Integrated Facility Management Services provides comprehensive portfolio and property management services to corporations and institutions that outsource the management of the real estate they occupy. Properties under management range from corporate headquarters to industrial complexes. During 2013, Integrated Facility Management Services managed approximately 1.1 billion square feet of real estate for its clients. Our target clients typically have large portfolios (usually over one million square feet) that offer significant opportunities to reduce costs and improve service delivery. The competitive trends of globalization, outsourcing and offshoring 15 have prompted many of these clients to demand consistent service delivery worldwide and a single point of contact from their real estate service providers. We generally develop performance measures to quantify the progress we make toward goals and objectives that we have mutually determined. Depending on client needs, our Integrated Facility Management Services units, either alone or partnering with other business units, provide services that include portfolio planning, property management, agency leasing, tenant representation, acquisition, finance, disposition, project management, development management, energy and sustainability services and land advisory services. We may provide services through our own employees or through contracts with third-party providers (as to which we may act in a principal capacity or which we may hire as an agent for our clients). Our Integrated Facility Management Services units are compensated on the basis of negotiated fees that we typically structure to include a base fee and a performance bonus. We base performance bonus compensation on a quantitative evaluation of progress toward performance measures and regularly scheduled client satisfaction surveys. Integrated Facility Management Services agreements are typically three to five years in duration, but they can be canceled at any time upon a short notice period, usually 30 to 60 days, as is typical in the industry. We also provide Lease Administration and Auditing Services, helping clients centralize their lease management processes. Whether clients have a small number of leases or a global portfolio, we assist them by reducing costs associated with incorrect lease charges, right-sizing their portfolios through lease options, identifying underutilized assets and ensuring regulatory compliance to mitigate risk. In the United States, United Kingdom and selected other countries, we provide Mobile Engineering Services to clients with large portfolios of sites. Rather than using multiple vendors to perform facility services, these companies hire JLL to provide HVAC, electrical and plumbing services, and general interior repair and maintenance. Our multi-disciplined mobile engineers serve numerous clients in a specified geographic area, performing multiple tasks in a single visit and taking ownership of the operational success of the sites they service. This service delivery model reduces clients’ operating costs by bundling on-site services and reducing travel time between sites. 3. Project and Development Services Project and Development Services provides a variety of services to tenants of leased space, owners in self- occupied buildings and owners of real estate investments. These include conversion management, move management, construction management and strategic occupancy planning services. Project and Development Services frequently manages relocation and build-out initiatives for clients of our Property Management Services, Integrated Facility Management Services and Tenant Representation Services units. Project and Development Services also manages all aspects of development and renovation of commercial projects for our clients, serving as a general contractor in some cases. Additionally, we provide these services to public-sector clients, particularly to military and government entities and educational institutions, primarily in the United States and to a limited but growing extent in other countries. Our Project and Development Services business is generally compensated on the basis of negotiated fees. Client contracts are typically multi-year in duration and may govern a number of discrete projects, with individual projects being completed in less than one year. In EMEA, we provide fit-out and refurbishment services on a principal basis under the Tetris brand, which we retained from an acquisition that our French business previously made. 4. Capital Markets and Hotels Capital Markets and Hotels Services includes property sales and acquisitions, real estate financings, private equity placements, portfolio advisory activities and corporate finance advice and execution. We provide these services with respect to substantially all types of properties. In the United States, we are a Freddie Mac Program Plus® Seller/Servicer and operate a multi-family lending and commercial loan servicing platform. Real Estate 16 Investment Banking Services includes sourcing capital, both in the form of equity and debt, derivatives structuring and other traditional investment banking services designed to assist investor and corporate clients in maximizing the value of their real estate. To meet client demands for marketing real estate assets internationally and investing outside of their home markets, our Capital Markets Services teams combine local market knowledge with our access to global capital sources to provide superior execution in raising capital for real estate transactions. By researching, developing and introducing innovative new financial products and strategies, Capital Markets Services is also integral to the business development efforts of our other businesses. Clients typically compensate Capital Markets Services units on the basis of the value of transactions completed or securities placed. In certain circumstances, we receive retainer fees for portfolio advisory services. Real Estate Investment Banking fees are generally transaction-specific and conditioned upon the successful completion of the transaction. We also deliver specialized Capital Markets Services for hotel and hospitality assets and portfolios on a global basis including investment sales, mergers and acquisitions and financing. We provide services to assets that span the hospitality spectrum: luxury properties; resorts; select service and budget hotels; golf courses; theme parks; casinos; spas; and pubs. We provide Value Recovery Services to owners, investors and occupiers to help them analyze the impact of a possible financial downturn on their assets and identify solutions that allow them to respond decisively. In this area, we address the operational and occupancy needs of banks and insurance companies that are merging with or acquiring other institutions. We assist banks and insurance companies with challenged assets and liabilities on their balance sheets by providing valuations, asset management, loan servicing and disposition services. We provide receivership services and special asset servicing capabilities to lenders, loan servicers and financial institutions that need help managing defaulted real estate assets. In addition, we provide valuation, asset management and disposition services to government entities to maximize the value of owned securities and assets acquired from failed financial institutions or from government relief programs. We also assist owners by identifying potentially distressed properties and the major occupiers who are facing challenges. 5. Advisory, Consulting and Other Services Valuation Services provides clients with professional valuation services and helps them determine market values for office, retail, industrial and mixed-use properties. Such services may involve valuing a single property or a global portfolio of multiple property types. We conduct valuations, which typically involve commercial property, for a variety of purposes, including acquisitions, dispositions, debt and equity financings, mergers and acquisitions, securities offerings (including initial public offerings) and privatization initiatives. Clients include occupiers, investors and financing sources from the public and private sectors. For the most part, our valuation specialists provide services outside of the United States. We usually negotiate compensation for valuation services based on the scale and complexity of each assignment, and our fees typically relate in part to the value of the underlying assets. Consulting Services delivers innovative, results-driven real estate solutions that align strategically and tactically with clients’ business objectives. We provide clients with specialized, value-added real estate consulting services in such areas as mergers and acquisitions, occupier portfolio strategy, workplace solutions, location advisory, financial optimization strategies, organizational strategy and Six Sigma process solutions. Our professionals focus on translating global best practices into local real estate solutions, creating optimal financial and operational results for our clients. We also provide Advisory Services for hotels, including hotel valuations and appraisals, acquisition advice, asset management, strategic planning, management contract negotiation, consulting, industry research and project and development services for asset types spanning the hospitality spectrum. 17 We typically negotiate compensation for Consulting Services based on work plans developed for advisory services that vary based on scope and complexity of projects. For transaction services, we generally base compensation on the value of transactions that close. We provide Energy and Sustainability Services to occupiers and investors to help them develop their corporate sustainability strategies, green their real estate portfolios, reduce their energy consumption and carbon footprint, upgrade building performance by managing Leadership in Energy and Environmental Design (“LEED”) construction or retrofits and provide sustainable building operations management. We have more than 1,400 energy and sustainability accredited professionals and estimate that we have generated over $642 million of energy saving for our clients from 2007 through 2012. In 2012 alone, we documented $176 million in energy savings for our clients and reduced their greenhouse gas emissions by 913,000 tons. Our advice enabled better sustainability performance in a total of 1,351 buildings, a 28% increase compared to 2011. We generally negotiate compensation for Energy and Sustainability Services for each assignment based on the scale and complexity of the project or shared savings. LASALLE INVESTMENT MANAGEMENT Our global real estate investment management business, a member of the Jones Lang LaSalle group that we operate under the brand name of LaSalle Investment Management (“LaSalle”), has three priorities: • Deliver superior performance, • Develop and execute investment strategies that meet the specific investment objectives of our clients, and • Deliver uniformly high levels of service globally. We provide investment management services to institutional and retail investors, including high-net-worth individuals. We seek to establish and maintain relationships with sophisticated investors who value our global platform and extensive local market knowledge. As of December 31, 2013, LaSalle managed $47.6 billion of public real estate securities and private real estate assets, including debt and equity making us one of the world’s largest managers of institutional capital invested in real estate assets and securities. LaSalle provides clients with a broad range of real estate investment products and services in the public and private capital markets. We design these products and services to meet the differing strategic, risk/return and liquidity requirements of individual clients. The range of investment alternatives includes private investments in multiple real estate property types including office, retail, industrial, health care and multi-family residential. We act either through commingled investment funds or single client account relationships (“separate accounts”). We also offer indirect public investments, primarily in publicly traded real estate investment trusts (“REITs”) and other real estate equities. 18 The distribution of LaSalle’s assets under management is as follows ($ in billions): U.K. $15.1 Public Securities $10.4 Continental Europe $4.8 Asia Pacific $4.8 North America $12.5 Separate Accounts Commingled Funds Public Securities Total Assets under Management $23.5 13.7 10.4 $47.6 We believe the success of our investment management business comes from our investment performance, industry-leading research capabilities, experienced investment professionals, innovative investment strategies, global presence and coordinated platform, local market knowledge and strong client focus. We maintain an extensive real estate research department whose dedicated professionals monitor real estate and capital market conditions around the world to enhance current investment decisions and identify future opportunities. In addition to drawing on public sources for information, LaSalle’s research department utilizes the extensive local presence of Jones Lang LaSalle professionals throughout the world to gather and share proprietary insight into local market conditions. The investment and capital origination activities of our investment management business have become increasingly global. We have invested in direct real estate assets in 20 countries across the globe, as well as in public real estate companies traded on all major stock exchanges. We expect that cross-border investment management activities, both fund raising and investing, will continue to grow. Private Investments in Real Estate Properties (Separate Accounts and Fund Management) In serving our investment management clients, LaSalle is responsible for the acquisition, management, leasing, financing and divestiture of real estate investments across a broad range of real estate property types. LaSalle launched its first institutional investment fund in 1979 and currently has a series of commingled investment funds, including 10 funds that invest in assets in the Americas, 11 funds that invest in assets located in Europe and eight funds that invest in assets in Asia Pacific. LaSalle also maintains separate account relationships with investors for whom we manage private real estate investments. LaSalle is the advisor to the Jones Lang LaSalle Income Property Trust, a non-listed real estate investment trust launched in 2012 that gives suitable individual investors access to a growing portfolio of diversified commercial real estate investments. As of December 31, 2013, LaSalle had approximately $37.2 billion in assets under management in commingled funds and separate accounts. 19 Some investors prefer to partner with investment managers willing to co-invest their own funds to more closely align the interests of the investor and the investment manager. We believe that our ability to co-invest alongside the investments of clients’ funds will continue to be an important factor in maintaining and continually improving our competitive position. We believe our co-investment strategy strengthens our ability to raise capital for new real estate investments and real estate funds. At December 31, 2013, we had a total of $287.2 million of Investments in real estate ventures that are included in LaSalle’s $47.6 billion of assets under management. We may engage in merchant banking activities in appropriate circumstances. These involve making investments of the Firm’s capital to acquire properties in order to seed investment management funds before they have been offered to clients. Historically, we have done this substantially through the LaSalle Investment Company structures we describe in Note 5 Investment in Real Estate Ventures of the Notes to Consolidated Financial Statements. We may also provide investment capital directly. LaSalle conducts its operations with teams of professionals dedicated to achieving specific client objectives. We establish investment committees within each region whose members have specialized knowledge applicable to underlying investment strategies. These committees must approve all investment decisions to make private market investments. We utilize the investment committee approval process for LaSalle’s investment funds and for all separate account relationships. LaSalle is generally compensated for investment management services for private equity investments based on initial capital invested and managed (known as advisory fees), with additional fees (known as incentive fees) tied to investment performance above benchmark levels. The terms of contracts vary by the form of investment vehicle involved and the type of service we provide. Our investment funds have various life spans, typically ranging between 5 and 10 years. Separate account advisory agreements generally have three-year terms with “at will” termination provisions, and include fee arrangements that are linked to the market value of the assets under management. Investments in Public Equity LaSalle also offers clients the ability to invest in separate accounts focused on public real estate equity. We invest the capital of these clients principally in publicly traded securities of REITs and property company equities. As of December 31, 2013, LaSalle had approximately $10.4 billion of assets under management in these types of investments. LaSalle is typically compensated by securities investment clients on the basis of the market value of assets under management. 20 REVENUE SUMMARY For the year ended December 31, 2013, we generated a total of $4.0 billion of fee revenue, meaning revenue net of gross contract costs for vendor and subcontract costs that are included in revenue and expense, from the following RES product categories and LaSalle: Project & Facility Mgmt 24% LaSalle Inv. Mgmt 6% Project Development Services 9% Advisory & Other 10% Capital Markets 18% Leasing 33% COMPETITION As the result of our significant growth over the previous decade, we are now one of the two largest real estate services and investment management providers on a global basis. We believe that other similar global providers are significantly smaller in terms of revenue than either of us. We believe that Jones Lang LaSalle’s geographic reach, scope of services and scale of resources have become sufficient to provide substantially all of the services our clients need, wherever they need them. To most effectively serve and retain current clients, and win new clients, we strive to be the best firm in our industry. Although there has been, and we expect will continue to be, consolidation within our industry, the totality of real estate services constituting the industry remains very large and as a whole the provision of these services remains highly diverse and fragmented. Accordingly, since we provide a broad range of commercial real estate and investment management services across many geographies, we face significant competition at international, regional and local levels. Depending on the service, we also face competition from other real estate service providers, some of which may not traditionally be thought of as such, including institutional lenders, insurance companies, investment banking firms, investment managers, accounting firms, technology firms, firms providing outsourcing services of various types (including technology or building products) and companies that self- provide their real estate services with in-house capabilities. While these competitors may be global firms that claim to have service competencies similar to ours, many are local or regional firms which, although substantially smaller in overall size, may be larger in a specific local or regional market. COMPETITIVE DIFFERENTIATORS We believe that the key value drivers we list below create several competitive differentiators. These form the basis of our market positioning as the firm of choice for sophisticated clients seeking an integrated financial and professional services firm specializing in real estate on a global basis. Client Relationship Management. We support our ability to deliver superior service to our clients through our ongoing investments in client relationship management and account management. Our goal is to provide each 21 client with a single point of contact at our firm, an individual who is answerable to, and accountable for, all the activities we undertake for the client. We believe that we enhance superior client service through best practices in client relationship management, the practice of seeking and acting on regular client feedback, and recognizing each client’s own specific definition of excellence. Our client-driven focus enables us to develop long-term relationships with real estate investors, occupiers and developers. By developing these relationships, we are able to generate repeat business and create recurring revenue sources. In many cases, we establish strategic alliances with clients whose ongoing service needs mesh with our ability to deliver fully integrated real estate services across multiple business units and locations. We support our relationship focus with an employee compensation and evaluation system designed to reward client relationship building, teamwork and quality performance, in addition to revenue development. Integrated Global Business Model. By combining a wide range of high-quality, complementary services and delivering them at consistently high service levels globally through wholly owned offices with directly employed personnel we develop and implement real estate strategies that meet the increasingly complex and far-reaching needs of our clients. We also believe that we have secured an established business presence in the world’s principal real estate markets, with the result that we can grow revenue without a proportionate increase in infrastructure costs. With operations on six continents and over 200 corporate offices, we have in-depth knowledge of local and regional markets and can provide a full range of real estate services around the globe. This geographic coverage, combined with the ability and willingness of our people to communicate and connect with each other across a common global platform, positions us to serve the needs of our multinational clients and manage investment capital on a global basis. We anticipate that our cross-selling potential across geographies and product lines will continue to develop new revenue sources for multiple business units within Jones Lang LaSalle. We also anticipate that over time we will continue to expand our service offerings that are complementary or adjacent to our current offerings. An example would be providing services to multi-family residential real estate that complements our current services to commercial clients seeking to develop multi-use properties that encompass office, retail and residential space. Another example is that we have used our cross-border capabilities to expand the brokerage business, acquired from King Sturge in 2011, of high-end residential properties based in London. Industry-Leading Research Capabilities. We invest in and rely on comprehensive top-down and bottom-up research to support and guide the development of real estate and investment strategy for our clients. With approximately 350 research professionals who gather data and cover market and economic conditions around the world, we are an authority on the economics of commercial real estate research. Research also plays a key role in keeping colleagues throughout the organization attuned to important trends and changing conditions in world markets. We facilitate the dissemination of this information to colleagues through our company-wide intranet. We are also devising new approaches through technology, including the use of the Internet and social media techniques, to make our research, services and property offerings more readily available to our people and our clients. We believe that our investments in research, technology, people and thought leadership position our Firm as a leading innovator in our industry. Our various research initiatives investigate emerging trends to help us anticipate future conditions and shape new services to benefit our clients. Professionals in our Consulting Services practice identify and respond to shifting market and business trends to address changing client needs and opportunities. LaSalle Investment Management relies on our comprehensive understanding of global real estate and capital markets to develop new investment products and services tailored to the specific investment goals and risk/return objectives of our clients. We believe that our commitment to innovation and thought leadership in sustainability helps us secure and maintain profitable long-term relationships with the clients we target: the world’s leading real estate owners, occupiers, investors and developers. 22 Delivery of innovative solutions and consistent worldwide service, (including through applications of technology). We believe that our globally coordinated investments in research, technology, people, quality control and innovation, combined with the fact that our offices are wholly owned (rather than franchised) and our professionals are directly employed, enable us to develop, share and continually evaluate best practices across our global organization. As a result, we are able to deliver the same consistently high levels of client service and operational excellence substantially wherever our clients’ real estate investment and services needs exist. Based on our general industry knowledge and specific client feedback, we believe we are recognized as an industry leader in technology. We possess the capability to provide sophisticated information technology systems on a global basis to serve our clients and support our employees. For example, FutureView (sm), our global portfolio optimization tool, allows corporate real estate teams with geographically diverse portfolios to identify potential rent savings by comparing their lease obligations to our firm’s sophisticated local market forecasts. OneView by Jones Lang LaSalle (sm), our client extranet technology, provides clients with detailed and comprehensive insight into their portfolios, the markets in which they operate and the services we provide to them. Connect (sm), our intranet technology, offers our employees easy access to the Firm’s policies, news and collective thinking regarding our experience, skills and best practices. We also have implemented globally integrated systems for finance, human resources, and client relationship management, as well as securities management and trading systems for our investment management business. We have a patented process in the United States for a “System and Method for Evaluating Real Estate Financing Structures” that assists clients with determining the optimal financing structure for controlling their real estate assets, including, for example, whether a client should own a particular asset, lease the asset, or control the asset by means of some other financing structure. We have made a patent pending application in the United States for an online software platform that connects space owners with individuals or companies to transact office space leases either individually or in the aggregate. We expect that we will continue to seek and implement additional ways in which we can develop and deploy technology platforms, use the Internet and employ social media techniques as business tools that will proactively make our own services and the real estate properties we list on the Internet increasingly efficient and useful to our constituencies and that will support our marketing and client development activities. Maximizing Values of Real Estate Portfolios. To maximize the values of our real estate investments, LaSalle Investment Management capitalizes on its strategic research insights and local market knowledge to develop an integrated approach that leads to innovative solutions and value enhancement. Our global strategic perspective allows us to assess pricing trends for real estate and know which investors worldwide are investing actively. This gives us an advantageous perspective on implementing buying and selling strategies. During hold periods, our local market research allows us to assess the potential for cash flow enhancement in our clients’ assets based on an informed opinion of rental-rate trends. When combined, these two perspectives provide us with an optimal view that leads to timely execution and translates into superior investment performance. Strong Brand and Reputation. In 2008, we introduced a new global brand positioning and visual identity to further differentiate us from our competitors. Based on evidence provided by marketing surveys we have commissioned, the extensive coverage we receive in top-tier business publications, the major awards we receive in many categories of real estate, sustainability and ethics, as well as our significant, long-standing client relationships, we believe that large corporations and institutional investors and occupiers of real estate recognize Jones Lang LaSalle’s ability to reliably create value in changing market conditions. Our reputation is based on our deep industry knowledge, excellence in service delivery, integrity and our global provision of high-quality, professional real estate and investment management services. We believe that the combined strength of the JLL 23 and LaSalle Investment Management brands represent a significant advantage when we pursue new business opportunities and is also a major motivator for talented people to join us around the world. In 2014, we will introduce the more formal use of the name “JLL” across our business. The name, which is also our New York Stock Exchange ticker symbol, has been used informally for a number of years, and we will begin to use it in co-existence with “Jones Lang LaSalle,” which will remain our legal name. We believe we hold the necessary trademarks worldwide with respect to the “Jones Lang LaSalle,” “JLL” and “LaSalle Investment Management” names and the related logo, which we expect to continue to renew as necessary. We have applied for and expect to receive the right to use the top level domain names of each of “.jll” and “.lasalle” from the Internet Corporation for Assigned Names and Numbers (“ICANN”). Financial Strength. We focus on maintaining financial performance metrics, particularly our leverage and interest coverage ratios, that allow us to maintain investment grade financial ratings. We believe that confidence in the financial strength of long-term service providers has become increasingly important to our clients. We believe that clients are increasingly making financial strength an important criteria when they select real estate service providers. Accordingly, our ability to present a superior financial condition distinguishes us as we compete for business. We also believe that our geographic dispersion and the diversity of our global service offerings diversify the sources of our revenue, reducing the overall inherent volatility of operating a real estate services business. This creates an additional measure of financial stability relative to other firms that are only local or regional and therefore must rely on the strength of fewer different markets. For a number of years, we have maintained an investment grade rating from Standard & Poor’s (BBB- (stable)) and Moody’s Investor Services, Inc. (Baa2 (stable)). Our primary source of our credit is our unsecured $1.2 billion facility provided by an international syndicate of banks. During 2013, we renewed our credit facility to increase our borrowing capacity to $1.2 billion, extend our the maturity date to October 2018 and improve our pricing. During 2012, both to diversify our sources of credit and take advantage of historically low interest rates, we issued $275 million of long-term senior notes with a ten-year maturity and a fixed interest rate of 4.4% per annum. Employee Engagement. As a business whose primary asset is the expertise and capabilities of its people, it is important to periodically measure and evaluate the level of our employee engagement, their performance enablement, as defined below, and the effectiveness of our managers. Approximately every two years, we use an outside provider to conduct a comprehensive employee survey and then assist us in evaluating the results. We conducted our most recent comprehensive survey in full during the summer of 2012 and an abbreviated update survey during 2013. Using our outside provider’s definitions: • Employee engagement means the extent to which employees are motivated to contribute to organizational success and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals; • Performance enablement means the extent to which an organization is committed to high levels of customer service and relies upon continuous improvement practices to achieve superior organizational results; and • Manager effectiveness means the extent to which supervisors are leaders, capable of facilitating team performance through effectively managing both the tasks and responsibilities as well as facilitating teamwork and interpersonal relationships. 24 Our results indicated that our people reported an overall higher level of engagement, performance enablement and manager effectiveness than the global norms. In all cases, our top quartile of most engaged employees demonstrated significantly higher results than the top quartile of the global norms. Our Employee Engagement Index, which measures the percentage of survey respondents reporting high levels of engagement with the firm and their work here reached 73% as measured in 2012, our most recent engagement survey. While we were pleased with the results, we are developing and intend to implement various actions to address specific areas where the data indicated room for improvement or possible concerns. For example, while engagement for new hires increased, scores for our most tenured employees declined. Additionally, we recognize that our communication and response to survey feedback could improve. In any event, we believe that the quality of our people, and their commitment to our organization and to providing a high level of service to our clients, provides us with an important differentiator within the markets in which we operate. In our 2013 update survey 81% of respondents either agreed or strongly agreed that, “Overall, I am extremely satisfied with this company as a place to work.” This was up 6% from a year ago and 10% above the global norm measured by our outside provider. Strong governance, enterprise risk management and integrity. Our overlapping and communicative senior management and Board of Directors structure promotes an environment of best practices in corporate governance and controls. We believe that these attributes allow us to infuse a culture of internal communication and connectivity throughout the organization that is unparalleled in our industry. Successful management of any organization’s enterprise risks is critical to its long-term viability. We seek to promote, operate and continually improve a globally integrated enterprise risk management model that optimizes our overall risk/reward profile though the coordinated and sophisticated interaction of business and corporate staff functions. Related to our governance and enterprise risk management efforts, we believe in uncompromising integrity and the highest ethical conduct. We are proud of the global reputation we have earned and are determined to protect and enhance it. The integrity our brand represents is one of our most valuable assets and is as a strong differentiator for our company. Sustainability leadership. We have over 150 professionals dedicated to sustainability services for our clients. Beyond this, we are increasingly integrating sustainability into the core real estate services we deliver across the firm. An example is the sustainability experts in Project and Development Services who manage green building certifications and the creation of central sustainability roles to embed sustainability throughout the advice we give. Our leadership in sustainability is evidenced by our thought leadership, technology, awards and industry involvement. Sustainability is a key focus, we invest heavily in our research and thought leadership to guide our clients’ real estate investment and occupation strategies. We continue to develop influential sustainability research that supports our clients and contributes to the wider industry. Our global publications serve as good examples of our progress, including the Global Sustainability Perspective, Real Estate Sustainability Transparency Index and the Green Blog. We also maintain more than 50 industry partnerships including numerous local green building councils worldwide. These include global efforts such as CDP, the United Nations Global Compact and Principles for Responsible Investment and the World Economic Forum. In our Energy and Sustainability Services business, we have developed industry leading technology platforms designed to help our clients reduce their environmental footprint and energy costs: 1) OneView Energy and Sustainability Analytics help us manage an ever-increasing volume of sustainability data on behalf of our clients around the globe; 2) Portfolio Energy and Environmental Reporting System, (“PEERS”) provides a web-based 25 platform for ongoing energy and environmental measurement and reporting including carbon footprint assessment; 3) Environmental Sustainability Platform is a real-time metering and monitoring program that enables on-line, real-time monitoring of building energy consumption and; 4) IntelliCommand is a powerful platform that combines smart technology with building operations expertise and execution to provide 24/7 real- time remote monitoring and control of facilities. These demonstrate our global expertise in the provision of technology solutions and advance our role in addressing such global opportunities and challenges as climate change and smart buildings. Using our proprietary sustainability platforms, we help our clients measure and improve their environmental impact in nearly 154,000 buildings. Our sustainability consulting services benefit a wide range of clients including, for example, Leasing clients who commission green leases, green interior design and green assessments of prospective buildings; Capital Markets and Investment Management clients who want green building valuation assessments; and Project and Development Services clients who request retrofits to existing building. INDUSTRY TRENDS Recovering Economic Conditions; Caution Among Corporate Occupiers. Since 2010, commercial real estate markets have broadly recovered around the world, although at different speeds and different levels of strength. As indicated by the Property Clocks (sm) published by Jones Lang LaSalle’s research team and provided below, commercial values in most markets continued to rise through 2013, though at varying rates of growth. Leasing Values Q4 2013 Capital Values Q4 2013 Mexico City Amsterdam, Johannesburg Toronto Sao Paulo Singapore, Chicago, Toronto, Washington DC Boston, Los Angeles, Berlin, Stockholm Sydney, New York, Frankfurt Houston, San Francisco, Moscow Dallas Seoul London Mexico City Stockholm Berlin, Moscow Houston San Francisco Frankfurt Dallas London Boston Tokyo Los Angeles New York Mumbai, Istanbul, Dubai Rental value growth slowing Rental values falling Rental value growth accelerating Rental values bottoming out Seoul Paris, Milan Beijing Hong Kong Washington DC Singapore Shanghai Brussels, Madrid Chicago Sydney, Hong Kong Sao Paulo Capital value growth slowing Capital values falling Capital value growth accelerating Capital values bottoming out Tokyo Mumbai Brussels Shanghai Madrid Milan Paris Beijing Amsterdam 26 Global capital flows for investment sales by region, below, indicate that volumes have continued to expand since they reached their lowest levels in the wake of the global financial crisis. However, market dynamics reflect contrasting conditions between the capital markets and the leasing markets. The strong capital markets have been supported by globally low interest rates, which have been encouraged by the so-called “quantitative easing” by the U.S. Federal Reserve Bank. FY 2013 v. FY 2012 Market Volumes 18% 21% 29% 21% Capital Markets Americas EMEA Asia Pacific Total On the other hand, the leasing markets have been flatter since corporations have remained financially cautious in terms of commitments to space expansions and have also been focused on space optimization as a means to control cost and improve productivity. FY 2013 v. FY 2012 Gross Absorption 7% -4% -12% 1% Leasing Americas (U.S. only) EMEA (Europe only) Asia Pacific (select markets) Total We define market volumes for Leasing as gross absorption of office real estate space in square meters for the United States, Europe and selected markets in Asia Pacific. We define market volumes for Capital Markets as the US dollar equivalent value of investment sales transactions globally in the office, retail, industrial, hotels, mixed- use and certain other asset classes (excluding entity-level transactions, development deals and multi-family residential investment), for individual property assets or portfolio of assets with a value above $5 million. Our research professionals aggregate this market volume information from a number of sources globally and make it publicly available through the quarterly publication of our Global Market Perspective reports. In assessing our market share performance, we compare our own Leasing and Capital Markets revenue performance to the market volume performance in a region or globally to conclude if we are growing faster than the overall market. During 2011 and 2012, additional uncertainty was injected into the markets by the political and economic challenges that arose within the European Union, particularly as they influenced the credit quality of sovereign bonds issued by various European countries and the stability and liquidity of European banks. These pressures remain, although they appear to have moderated during 2013. Additionally, continued stubborn levels of unemployment and concern about the levels of public debt, pension obligations, tax policy, fiscal policy and areas of economic weakness in the United States continued to tamp down economic recovery through 2012, although these issues have seemed to moderate during 2013 and were not sufficiently negative to restrain strong performance of the U.S. equity markets. Political change and uncertainty, combined with slower than previous growth, also have led to questions that largely remained during 2013 about the ability of certain countries in Asia, particularly China and India, to continue to develop at historical rates. Conditions in the Middle East remained unstable during 2013, so there is not much more clarity in that region than there was a year ago. Commercial interests in the business potential of the more stable African countries appeared to continue to expand during 2013. 27 Increasing Demand for Global Services and Globalization of Capital Flows. Many corporations have continued to pursue growth opportunities in international markets. Many are striving to control costs by outsourcing or off- shoring non-core business activities. Both trends have increased the demand for global real estate services, including facility management, tenant representation and leasing, and property and energy management services. We believe that these trends will favor real estate service providers with the capability to provide services-and consistently high service levels-in multiple markets around the world. The highly competitive marketplace for the services we provide, combined with financial pressures experienced by certain of our competitors have, however, continued to put negative pressure on fees within some of our service lines. Additionally, real estate capital flows have become increasingly global, as more assets are marketed internationally and as more investors seek real estate investment opportunities beyond their own borders. This trend has created new opportunities for investment managers equipped to facilitate international real estate capital flows and execute cross-border real estate transactions. One example we have seen in particular is that London residential real estate has become a type of “reserve currency” for wealthy individuals from other countries who are seeking stability in their investment holdings. 28 Growth of Outsourcing. In recent years outsourcing of professional real estate services has increased substantially, as corporations focused corporate resources on core competencies. Although some continue to unbundle and separate the sources of their real estate services, large users of commercial real estate services continue to demonstrate an overall preference for working with single-source service providers able to operate locally, regionally and globally. The ability to offer a full range of services on this scale requires significant infrastructure investment, including information technology applications and personnel training. Smaller regional and local real estate service firms, with limited resources, are less able to make such investments. In addition, public and other non-corporate users of real estate, including government agencies and health and educational institutions, have begun to outsource real estate activities as a means of reducing costs. As a result, we believe there continues to be significant growth opportunities for firms like ours that can provide integrated real estate services across many geographic markets. JLL’s world-class capabilities Scalable platform Transaction management Single point of accountability Strate gic c o n s ultin g Integrated Service e t a r o p r o C s t e k r a m l a t i p a c I n t e r n d a ti o e s k n a l Energy & sustainability d P r e v s o j e e l o c t p e r v i c & m e e s n t e s a e L n o i t a r t s i n m d a i m a n a g e m e nt F acility In 2013, our Corporate Solutions business has continued to expand its client base as follows: 29 Alignment of Interests of Investors and Investment Managers. Institutional investors continue to allocate significant portions of their investment capital to real estate. Many investors have shown a desire to commit their capital to investment managers willing to co-invest their own capital in specific real estate investments or real estate funds. In addition, investors are increasingly requiring that fees paid to investment managers be more closely aligned with investment performance. As a result, we believe that investment managers with co- investment capital, such as LaSalle Investment Management, will have an advantage in attracting real estate investment capital. In addition, co-investment may bring the opportunity to provide additional services related to the acquisition, financing, property management, leasing and disposition of such investments. We expect institutional capital to continue to flow into real estate as many institutional funds are currently under- allocated to real estate as an asset class. We are also seeing institutional investors begin to consolidate their real estate portfolios, moving away from the spread of smaller managers assembled over the last cycle to larger managers such as LaSalle Investment Management. Industry Consolidation and Other Trends. We believe that consolidation in our industry will continue as the larger, more financially and operationally stable companies gain market share and become increasingly capable of servicing the needs of global clients. We also believe that developed countries will be favored for new investment as the risk appetite by investors remains conservative. Additionally, selecting service providers with the best reputation for sustainability leadership, governance, enterprise risk management and ethics will become increasingly important. Operators and investors seeking efficiencies from developing their supply chains will want to avoid the significant potential costs and reputational issues associated with compliance missteps, such as violations of the U.S. Foreign Corrupt Practices Act, the U.K. Bribery Act or anti-money laundering regulations. EMPLOYEES With the help of aggressive goal setting and performance measurement systems and training, we attempt to instill in all our people the commitment to be the best in the industry. Our goal is to be the real estate advisor of choice for clients and the employer of choice in our industry. To achieve that, we intend to continue to promote human resources techniques that will attract, motivate and retain high quality employees. The following table details our respective headcount at December 31, 2013 and 2012 (rounded to the nearest hundred): Professional non reimbursable employees Directly reimbursable employees Total employees 2013 21,900 30,800 52,700 2012 19,700 28,300 48,000 Reimbursable employees include our property and integrated facility management professionals and our building maintenance employees. The cost of these employees is generally reimbursable by our clients. Our employees are not members of any labor unions with the exception of approximately 1,300 directly reimbursable property maintenance employees in the United States. Approximately 36,700 and 33,600 of our employees at December 31, 2013 and 2012, respectively, were based in countries other than the United States. CORPORATE GOVERNANCE; CODE OF BUSINESS ETHICS; CORPORATE SUSTAINABILITY AND RELATED MATTERS We are committed to the values of effective corporate governance, operating our business to the highest ethical standards and conducting ourselves in an environmentally and socially responsible manner. We believe that these values promote the best long-term performance of the Company for the benefit of our shareholders, clients, staff and other constituencies. 30 Corporate Governance. We believe our policies and practices reflect corporate governance initiatives that comply with: • The listing requirements of the New York Stock Exchange (“NYSE”), on which our Common Stock is traded; • The corporate governance requirements of the Sarbanes-Oxley Act of 2002, as currently in effect; • U.S. Securities and Exchange Commission regulations; and • The General Corporation Law of the State of Maryland, where Jones Lang LaSalle is incorporated. Our Board of Directors regularly reviews corporate governance developments and modifies our By-Laws, Guidelines and Committee Charters accordingly. As a result, over the past years we have adopted the following corporate governance policies and approaches that are considered to be best practices in corporate governance: • Annual elections of all members of our Board of Directors; • Annual “say on pay” votes by shareholders with respect to executive compensation; • Right of shareholders owning 30% of the outstanding shares of our Common Stock to call a special meeting of shareholders for any purpose; • Majority voting in Director elections; • Separation of Chairman and CEO roles, with the Chairman serving as Lead Independent Director; • Required approval by the Nominating and Governance Committee of any related-party transactions; • Executive session among the Non-Executive Directors at each in-person meeting; • Annual self-assessment by the Board of Directors and each of its Committees; and • Annual assessment by the Company’s senior executive management of the operation of the Board of Directors. Code of Business Ethics. The ethics principles that guide our operations globally are embodied in our Code of Business Ethics, which applies to all employees of the Company, including our Chief Executive Officer, Chief Financial Officer, Global Controller and the members of our Board of Directors. The Code of Business Ethics is the cornerstone of our Ethics Everywhere Program, by which we establish, communicate and monitor the overall elements of our efforts. We are proud of, and are determined to protect and enhance, the global reputation we have established since, in a service business such as ours, the integrity that our brand represents is one of our most valuable assets. For a number of years we have applied for and received Ethics Inside™ certification from the Ethisphere Institute, a leading organization dedicated to best practices in ethics, compliance, corporate governance and citizenship. We believe it is the only available independent verification of a company’s ethics program. In 2013, for the sixth consecutive year, we were also named to Ethisphere’s list of the World’s Most Ethical Companies, and we were recognized as one of America’s 100 Most Trustworthy Companies by Forbes and as one of America’s 100 Best Corporate Citizens. We support the principles of the United Nations Global Compact, the United Nations Principles of Responsible Investing and, given that our clients include a number of the major companies within the electronic industry, the Electronic Industry Code of Conduct. We are also a member of the Partnering Against Corruption Initiative sponsored by the World Economic Forum. Vendor Code of Conduct. Jones Lang LaSalle expects that each of its vendors, meaning any firm or individual providing a product or service to Jones Lang LaSalle or indirectly to our clients as a contractor or subcontractor, will share and embrace the letter and spirit of our commitment to integrity. While vendors are independent entities, their business practices may significantly reflect upon us, our reputation and our brand. Accordingly, we expect all vendors to adhere to the Jones Lang LaSalle Vendor Code of Conduct, which we publish in multiple 31 languages on our website, www.jll.com. We continue to evaluate and implement new ways to monitor the quality and integrity of our supply chain. During 2013, for example, we deployed Supplier Risk Quotient, a new tool developed by the Ethisphere Institute by which we can efficiently survey and compare responses about the ethical environment and riskiness of current and potential suppliers that we engage both for our own firm and on behalf of clients. Corporate Sustainability. We encourage and promote the principles of sustainability everywhere we operate. Seeking to improve the communities and environment in which our people work and live. We design our corporate policies to reflect the highest standards of corporate governance and transparency, and we hold ourselves responsible for our social, environmental and economic performance. These priorities guide the interactions we have with our shareholders, clients, employees, regulators and vendors, as well as with all others with whom we come in contact. We pursue our vision to lead the transformation of the real estate industry by making a positive impact both in and beyond our business. We also work to foster an environment that values the richness of our differences and reflects the diverse world in which we live and work. By cultivating a dynamic mix of people and ideas, we enrich our firm’s performance, the communities in which we operate and the lives of our employees. We seek to recruit a diverse workforce, develop and promote exceptional talent from diverse backgrounds and embrace the varied experiences of all our employees. Corporate Political Activities. Given the diversity of the Company’s clients, shareholders, staff and other constituencies, the general approach of the Company is to not take positions as an organization on social or political issues or on political campaigns. Accordingly, our use of corporate funds or other resources for political activities has been negligible. From time to time, the Company may comment on proposed legislation or regulations that directly affect our business interests and therefore the interests of our shareholders. Conflicts Minerals. Since we are not a manufacturer, nor do we contract to manufacture, we do not believe that we engage in the purchase or procurement of conflicts minerals, either for ourselves or our clients. COMPANY WEBSITE AND AVAILABLE INFORMATION Jones Lang LaSalle’s Website address is www.jll.com. We make available, free of charge, our Form 10-K, 10-Q and 8-K reports, and our proxy statements, as soon as reasonably practicable after we file them electronically with the U.S. Securities and Exchange Commission (“SEC”). You also may read and copy any document we file with the SEC at its public reference room at 100 F Street, NE, Washington, D.C. 20549. Information about its public reference room can be obtained by calling the SEC at 1.800.SEC.0330. The SEC maintains an internet site that contains annual, quarterly and current reports, proxy statements and other information that we file electronically with the SEC. The SEC’s Website address is www.sec.gov. Our Website includes information about our corporate governance. We will also make the following materials available in print to any shareholder who requests them in writing from our Corporate Secretary at the address of our principal executive office set forth on the cover page of this 10-K report: • Code of Business Ethics; • Vendor Code of Conduct; • Bylaws; • Corporate Governance Guidelines; • Charters for our Audit, Compensation, and Nominating and Governance Committees; • Statement of Qualifications for Members of the Board of Directors; • Complaint Procedures for Accounting and Auditing Matters; and • Statements of Beneficial Ownership of our Equity Securities by our Directors and Officers. 32 The Company intends to post on its Website any amendment or waiver of the Code of Business Ethics with respect to a member of our Board of Directors or any of the executive officers named in our proxy statement. Our Sustainability Report is available at www.jll.com/sustainability. Our latest report documents the firm’s achievements and challenges within both our services and operations. We take this seriously and are on a journey to embed sustainability deeply into our business. The report demonstrates how our approach aligns with our clients, adds value for shareholders and benefits our workforce and the wider community. We support five key sustainability themes: energy and resources, client service excellence, green buildings, community commitment and workplace well-being and diversity. We adhere to best practice standards, including CDP, the Global Reporting Initiative and the International Integrated Reporting Council. INTEGRATED REPORTING As one of the pilot companies participating in the International Integrated Reporting Council (“IIRC”), we support the general principles designed to promote communications and our integrated thinking about how an organization’s strategy, governance and financial and non-financial performance lead to the creation of value over the short, medium and long term. This Annual Report on Form 10-K focuses on our business strategy and our financial performance, including an initial attempt to illustrate how being a sustainable enterprise is integral to our success. Our citizenship and sustainability efforts are reflected primarily in our Corporate Sustainability Report. Our governance and remuneration practices are reported primarily in the Proxy Statement for our Annual Meeting of Shareholders. The mechanisms we use to provide confidence to our clients with respect to our transparency and fair dealing are summarized in our Transparency Report, which we first published in 2013. The behaviors and standards we expect of our employees and of the suppliers we engage for our own firm and on behalf of clients are presented in our Code of Business Ethics and our Vendor Code of Conduct. Our Corporate Facts document is intended to provide an overall summary of the information we believe will be of primary interest to our different stakeholders. We intend this Annual Report to satisfy the requirements of the International Framework (the “Framework”) issued by the IIRC in December, 2013 (www.theiirc.org). Following the Exhibit Index, we present a tie-sheet that cross-references the requirements in the Framework and the locations of our responses within this Annual Report. Responsibility for Integrated Reporting. The Finance and Legal Services functions of our Company are primarily responsible for the integrity of our integrated reporting efforts and acknowledge that we have applied a collaborative approach in the preparation and presentation of this report. To do so, we have also engaged the members of our Global Operating Board, which consists of the leaders of our corporate staff functions in addition to others and is described above in more detail, with respect to the preparation of the information presented in Items 1 (Business) and 1A (Risk Factors). In our collective opinion, this report is presented in accordance with the Framework. However, as our effort to comply with the Framework is done voluntarily, we disclaim any legal liability to the extent that this report is deemed to not comply with the Framework. 33 ITEM 1A. RISK FACTORS General Overview. Our business is complex, dynamic, entrepreneurial and international. Accordingly, it is subject to a number of significant risks in the ordinary course of its operations. If we cannot or do not successfully manage the risks associated with the services we provide, our operations, business, operating results, reputation and/or financial condition could be materially and adversely affected. One of the challenges of a global business such as ours is to determine in a sophisticated manner the critical enterprise risks that exist or may newly develop over time as our business evolves. We must then determine how best to employ reasonably available resources to prevent, mitigate and/or minimize those risks that we are able to identify as having the greatest potential to cause significant damage from an operational, financial or reputational standpoint. An important dynamic we must also consider and appropriately manage is how much and what types of commercial insurance to obtain and how much potential liability may remain uninsured consistent with the infrastructure that is in place within the organization to identify and properly manage it. Various factors over which we have no control significantly affect commercial real estate markets. These include (1) macro movements of the stock, bond, currency and derivatives markets; (2) the political environment; (3) government policy and regulations, in each case whether at local, national or international levels; and (4) the cost and availability of natural and non-renewable resources used to operate real estate. As an example, the severe financial disruption and global recession that occurred during 2008 and 2009 materially impacted global real estate markets as the volume and pace of commercial real estate transactions contracted and real estate pricing and leasing in many countries and markets fell substantially. Although markets have subsequently stabilized and improved given the low interest rate environment that has been encouraged by the activities of various central banks, their continued recovery has in some cases been tempered for various reasons. These include (1) significant uncertainties arising out of the financial, political and liquidity challenges that have continued, albeit seeming to moderate during 2013, for heavily indebted countries within the European Union; (2) continued stubbornness of unemployment in certain countries around the world including the U.S and various European countries in particular; (3) uncertainty about future fiscal and tax policy within the U.S. and other countries, including how significant pension obligations at the U.S. state and local levels will be managed; and (4) the relative slow-down in certain economies in Asia including those of China and India. In general, significant macroeconomic and geopolitical uncertainties remain, and the strength of the recovery has therefore varied from one economy to another. Also, governments are responding to problematic situations in different and sometimes unpredictable and politically motivated ways. Accordingly, it is inherently difficult to make accurate predictions about the future movements in the markets in which we operate even as we did see continued improvement during 2013 and clear strength in global equities markets. Governance over Enterprise Risk Management. We attempt to approach enterprise risk issues in a coordinated way across the globe. We govern our enterprise risk program primarily through our Global Operating Board (the “GOB”), which includes our Global Chief Financial Officer, our business segment Chief Operating Officers and the leaders of our principal corporate staff groups: Finance, Legal Services, Accounting, Insurance, Human Resources, Tax, Marketing, Information Technology, Business Resumption, Professional Standards, Communications and Corporate Sustainability. The GOB coordinates its enterprise risk activities with our Internal Audit function, whose leadership attends GOB meetings and facilitates quarterly risk assessments of our business in order to determine where to focus its auditing and advisory efforts. Our Board of Directors and its Committees take active roles in overseeing management’s identification and mitigation of the Company’s enterprise risks. The Audit Committee focuses on the process by which management continuously identifies its enterprise risks and monitors the mitigation efforts that have been established. The Board focuses on substantive aspects of management’s evaluation of our enterprise risks and the efforts we take to contain and mitigate them. Each of the Compensation Committee and the Nominating and Governance Committee also monitors and discusses with management those risks that are inherent in the matters that are within each such Committee’s purview. 34 As a standing agenda item for its quarterly meetings, the Audit Committee discusses with management the process that has been followed in order to establish an enterprise risk management report. This report reflects (1) the then current most significant enterprise risks that management believes the Company is facing; (2) the efforts management is taking to avoid or mitigate the identified risks; and (3) how the Company’s internal audit function proposes to align its activities with the identified risks. The management representatives who regularly attend the Audit Committee meetings and participate in the preparation of the report and the discussion include our (1) Chief Financial Officer, (2) General Counsel and (3) Director of Internal Audit. At the meetings, the Director of Internal Audit reviews with the Committee how the report has informed the decisions about what aspects of the Company that Internal Audit will review as part of its regular audit procedures, as well as how various programmatic activities by Internal Audit have been influenced by the conclusions drawn in the report. The enterprise risk management report is provided to the full Board as a regular part of the materials for its quarterly meetings. At those meetings, the Board asks questions of management about the conclusions drawn in the enterprise risk management report and makes substantive comments and suggestions. Additionally, during the course of each year, the Audit Committee (or sometimes the full Board) meets directly on one or multiple occasions with the senior-most leaders of our critical corporate functions to consider, among other topics, the enterprise risks those internal organizations face and how they are managing and addressing them. At each Board meeting, the Chairman of our Audit Committee reports to the full Board on the activities of the Audit Committee, including with respect to its oversight of the enterprise risk management process. Given our level of acquisition activities, our Board receives periodic updates on the status of integrating new businesses and how we are attempting to mitigate the enterprise risks inherent in making acquisitions. We also discuss with the Board any lessons learned from the acquisitions we have completed and any processes or approaches we have changed or improved as a result. As a regular part of its establishment of executive compensation, the Compensation Committee considers how the structuring of our compensation programs will affect risk-taking and the extent to which they will drive alignment with the long-term success of the enterprise and the interests of our shareholders. In the normal course of its activities, our Nominating and Governance Committee reviews emerging best practices in corporate governance and stays abreast of changes in laws and regulations that affect the way we conduct our corporate governance, which represents another important aspect of overall enterprise risk management. Risk Mitigation Efforts. We do not attempt to discuss in this section all of the various significant efforts we employ to attempt to mitigate or contain the risks we identify, although we believe we have a robust program to do so in a systematic way. These efforts include (1) quarterly reviews by our GOB of operational errors and litigation situations so that we can consider whether there are steps we can take, such as changes to policies or additional staff training, that will prevent similar issues from recurring; (2) monthly reviews by our global team of Ethics Officers of internal ethics matters and general external ethics issues and consideration of whether there are new or different activities we can establish within our Ethics Everywhere program in order to pro-actively address them; and (3) the activities by our Director of Professional Standards to coordinate enterprise risk mitigation and prevention among the business, our internal auditors and our other corporate staff functions. One of the workstreams for the implementation of our Strategy 2020 Project, discussed in more detail above under “Company Overview,” is our “Getting Safely to 2020” Program, by which we are seeking to instill across all of our business lines more consistent approaches to certain risk mitigation and governance techniques. Seeking Opportunities in Risks. Risks in business can also mean opportunity if they can be translated into services that help clients mitigate their own risks and for which they are willing to pay fees that adequately compensate the provider for the risks being absorbed. An example of how we may be able to monetize the absorption of risks is our ability to charge fees for taking on, as principal, the risks of performance of subcontractors so that our clients do not have to bear them directly. Another example is our experience and ability to conduct business with integrity in emerging markets that are generally perceived to be less transparent, 35 which allows us to charge fees to multi-national companies desiring to expand their footprint into new markets but wanting to do so with the assistance of service providers they can trust to protect their interests and act according to ethical and other best practices. Categorization of Enterprise Risks. This section reflects our current views concerning the most significant risks we believe our business faces, both in the short-term and the long-term. We do not, however, purport to include every possible risk from which we might sustain a loss. For purposes of the following analysis and discussion, we generally group the risks we face according to four principal categories: • External Market Risk Factors; • • Internal Operational Risk Factors; Financial Risk Factors; and • Human Resources Risk Factors. We could appropriately place some of the risks we identify in more than one category, but we have chosen the one we view as primary. We do not necessarily present the risks below in their order of significance, the relative likelihood that we will experience a loss or the magnitude of any such loss. Certain of these risks also may give rise to business opportunities for our firm, but our discussion of risk factors in Item 1A is limited to the adverse effects the risks may have on our business. External Market Risk Factors GENERAL ECONOMIC CONDITIONS AND REAL ESTATE MARKET CONDITIONS CAN HAVE A NEGATIVE IMPACT ON OUR BUSINESS. Real estate markets are inherently cyclical. They correlate strongly to local and national economic and political conditions or, at least, to the perceptions and confidence of investors and users as to the relevant economic outlook. For example, corporations may be hesitant to expand space or enter into long-term commitments if they are concerned about the general economic environment. Corporations that are under individual financial pressure for any reason, or are attempting to more aggressively manage their expenses, may (1) reduce the size of their workforces, (2) reduce spending on capital expenditures, including with respect to their offices, (3) permit more of their staff to work from home offices and/or (4) seek corresponding reductions in office space and related management services. We have previously experienced, and expect in the future that we will be negatively impacted by periods of economic slowdown or recession and corresponding declines in the demand for real estate and related services. The global economic crisis during the 2007-2009 period was extraordinary for its worldwide scope, severity and impact on major financial institutions, as well as the extent of governmental stimulus and regulatory responses. During the 2011-2013 period, the inability of the European Union to effect a sustainable resolution of the financial and political instability of certain of its member countries has prevented the return of a healthy level of confidence to its market, although these issues appeared to moderate somewhat toward the end of 2013 as low interest rates supported stronger capital markets volumes in real estate. Structural and political issues, including significant unresolved pension obligations at state and local levels, have similarly restrained a confident recovery in the United States and have resulted in inconsistent and less robust development of certain Asian markets, including in China and India. Although we have been able to continue to grow our business largely by gaining market share, including as the result of targeted acquisitions, the continued inconsistent and sometimes tepid growth of commercial real estate and capital markets generally have challenged our ability to expand our business at a strong pace. For example, in 2013 we were able to take advantage of the buoyant capital markets that have resulted from central bank-influenced low interest rates, but we have been challenged by restrained leasing markets that have resulted from continuing conservatism by corporate occupiers. 36 The speed with which markets change, both positively and negatively, has accelerated due to the increased global interconnectedness that has resulted from the immediacy and availability of information permitted by the internet and social media, among other reasons. This has added to the challenges of anticipating and quickly adapting to changes in business and revenue, particularly since real estate transactions are inherently complicated and longer- term in nature. Negative economic conditions and declines in the demand for real estate and related services in several markets or in significant markets could have a material adverse effect as a result of the following factors: • Decline in Acquisition and Disposition Activity. A general decline in acquisition and disposition activity for commercial real estate can lead to a reduction in the fees and commissions we receive for arranging such transactions, as well as in fees and commissions we earn for arranging financing for acquirers. This can affect both our LaSalle Investment Management business as well as our Capital Markets business in our Real Estate Services segments. For example, although overall conditions have improved, restrictions in the availability of credit in the European Union continued to negatively impact real estate pricing as a general matter in many member countries although the situation improved somewhat during 2013. Additionally, a continued bias by investors toward conservatism means that their appetite for core investment products remains noticeably higher than for opportunistic or speculative products. • Decline in the Real Estate Values and Performance, Leasing Activity and Rental Rates A general decline in the value and performance of real estate and in rental rates can lead to a reduction in both (1) investment management fees, a significant portion of which is generally based upon the performance of investments and net asset values, and (2) the value of the co-investments we make with our investment management clients or merchant banking investments we have made for our own account. Additionally, such declines can lead to a reduction in fees and commissions that are based on the value of, or revenue produced by, the properties with respect to which we provide services. This may include fees and commissions (1) for property management and valuations, (2) generated by our Capital Markets, Hotels and other businesses for arranging acquisitions, dispositions and financings and (3) for arranging leasing transactions. Such declines can also lead to an unwillingness or inability of clients to make new (or honor existing) capital commitments to funds sponsored by our investment management business, which can result in a decline of both investment management fees and incentive fees and can also restrict our ability to employ capital for new investments in current funds or establish new funds. The general decline in the value and performance of real estate negatively impacted the value of our own co- investments during 2009 and 2010. As real estate markets have generally improved since 2010, we have seen the value of these investments return, as reflected in the increase in our equity earnings recognized in the last two years. The continued conservatism of corporate occupiers to commit to new space, and their desire to derive more productivity from the same, or a sometimes reduced, real estate footprint, made our Agency Leasing business more challenging during 2013. Historically for companies in our industry, a significant decline in real estate values in a given market has also generally tended to result in increased litigation and claims regarding advisory and valuation work done prior to the decline, as well as pressure from investment management clients regarding performance. • Decline in Value of Real Estate Securities A general decline in the value of real estate securities (for example, real estate investment trusts, or “REITs”) will have a negative effect on the value of the portfolios that our LaSalle Investment Management Securities business manages, and any securities held in accounts that LaSalle Investment Management manages, and therefore the fees we earn on assets under management. In addition, a general decline in the value of real estate 37 securities could negatively impact the amount of money that investors are willing to allocate to real estate securities and the pace of engaging new investor clients. • Cyclicality in the Real Estate Markets; Lag in Recovery Relative to Broader Markets Cyclicality in the real estate markets may lead to cyclicality in our earnings and significant volatility in our stock price, which in recent years has continued to be highly sensitive to market perception of the global economy generally and our industry specifically. Real estate markets are also thought to “lag” the broader economy. This means that even when underlying economic fundamentals improve in a given market, it may take additional time for these improvements to translate into strength in the real estate markets. This may be exacerbated when banks delay their resolution of commercial real estate assets whose values are less than their associated loans. • Effect of Changes in Non-Real Estate Markets Changes in non-real estate markets can also affect our business in different ways for different types of investors. For example, relative strength in the equity markets can lead certain investors to lower the level of capital allocated to real estate, which in turn can mean that our ability to generate fees from the operation of our investment management business will be negatively impacted. Strength in the equity markets can also negatively impact the perception of relative performance of real estate as an asset class, which in turn means that the incentive fees relating to the performance of our investment funds will be negatively impacted. For those investors who seek to maintain real estate as a relatively fixed percentage of their portfolios and will periodically rebalance in order to do so, the so-called “denominator effect” can lead to either (1) selling real estate when the equity markets are weak since that can make real estate investments too great of a proportion of their portfolios or (2) buying real estate when equity markets are strong in order to maintain the desired percentage relative to other assets. REAL ESTATE SERVICES AND INVESTMENT MANAGEMENT MARKETS ARE HIGHLY COMPETITIVE. We provide a broad range of commercial real estate and investment management services. There is significant competition on an international, regional and local level with respect to many of these services and in commercial real estate services generally. Depending on the service, we face competition from other real estate service providers, institutional lenders, insurance companies, investment banking firms, investment managers, accounting firms, technology firms, consulting firms, firms providing outsourcing of various types (including technology, and building products), any of which may be a global, regional or local firm, and companies that self-provide their real estate services with in-house capabilities. Many of our competitors are local or regional firms. Although they may be substantially smaller in overall size than we are, they may be larger than we are in a specific local or regional market. Some of our competitors have expanded the services they offer in an attempt to gain additional business. Some may be providing outsourced facility management services in order to sell products to clients (such as HVAC systems) that we do not offer. In some sectors of our business, particularly Corporate Solutions, some of our competitors may have greater financial, technical and marketing resources, larger customer bases, and more established relationships with their customers and suppliers than we have. Larger or better-capitalized competitors in those sectors may be able to respond faster to the need for technological changes, price their services more aggressively, compete more effectively for skilled professionals, finance acquisitions more easily, develop innovative products more effectively and generally compete more aggressively for market share. This can also lead to increasing commoditization of the services we provide and increasing downward pressure on the fees we can charge. New competitors, or alliances among competitors that increase their ability to service clients, could emerge and gain market share, develop a lower cost structure, adopt more aggressive pricing policies, aggressively recruit our people at above-market compensation or provide services that gain greater market acceptance than the services we offer. In order to respond to increased competition and pricing pressure, we may have to lower our prices, 38 loosen contractual terms (such as liability limitations) or increase compensation, which may have an adverse effect on our revenue and profit margins. We may also need to become increasingly productive and efficient in the way we deliver services or with respect to the cost structure supporting our businesses, which may in turn require more innovative uses of technology as well as data gathering and data mining. As we are in a consolidating industry, there is an inherent risk that competitive firms may be more successful than we are at growing through merger and acquisition activity. While we have successfully grown organically and through a series of acquisitions, sourcing and completing acquisitions are complex and sensitive activities. In light of the continuing need to provide clients with more comprehensive services on a more productive and cost efficient basis, we expect increasing acquisition opportunities to emerge and may increase our acquisition activity compared to recent years. For example, in 2011 we completed the significant acquisition of King Sturge in Europe after having considerably slowed our acquisition activity during 2008 to 2010. During each of 2012 and 2013 we completed four acquisitions. We are considering, and will continue to consider, acquisitions that we believe will strengthen our market position, increase our profitability and supplement our organic growth. We have found it relatively more challenging to identify appropriate acquisition candidates in our investment management business than we have been able to do in our RES business. In any event, there is no assurance that we will be able to continue our acquisition activity in the future at the same pace as we have in the past. We believe we emerged from the global economic downturn in a stronger financial and market share position relative to certain of our traditional competitors. This may in some cases lead to a willingness on the part of a competitor to engage in aggressive pricing, advertising or hiring practices in order to maintain market shares or client relationships. To the extent this occurs, it increases the competitive risks and the fee and compensation pressures we face, although ramifications will differ from one competitor to another given their different positions within the marketplace and their different financial situations. We are substantially dependent on long-term client relationships and on revenue received for services under various service agreements. Many of these agreements may be canceled by the client for any reason with as little as 30 to 60 days’ notice, as is typical in the industry. In this competitive market, if we are unable to maintain these relationships or are otherwise unable to retain existing clients and develop new clients, our business, results of operations and/or financial condition may be materially adversely affected. The global economic downturn and continued weaknesses in the markets in which they themselves compete have led to additional pricing pressure from clients as they themselves came under financial pressure, participated in governmental bail-out programs or filed for bankruptcy or insolvency protection, as some significant clients did. These effects have continued to moderate through 2013, but they could increase again in the wake of the continuing political and economic uncertainties within the European Union, the United States, China or India. REPUTATIONAL AND BRAND RISKS. The value and premium status of our brand is one of our most important assets. An inherent risk in maintaining our brand is that we may fail to successfully differentiate the scope and quality of our service and product offerings from those of our competitors, or that we may fail to sufficiently innovate or develop improved products or services that will be attractive to our clients. Additionally, given the rigors of the competitive marketplace in which we operate, there is the risk that we may not be able to continue to find ways to operate more productively and more cost-effectively, including by achieving economies of scale, or that we will be limited in our ability to further reduce the costs required to operate on a globally coordinated platform. The dynamic nature of the Internet and social media, which have substantially increased the availability and transparency of information, could devalue the information that we gather and disseminate as part of our business model and may harm certain aspects of our brokerage business in the event that principals of transactions prefer to transact directly with each other. In this regard, we face potential disintermediation challenges from companies whose primary business is to aggregate and disseminate for compensation the listing information they obtain from firms like ours that represent commercial landlords offering space to let. 39 The rapid dissemination and increasing transparency of information, particularly for public companies, increases the risks to our business that could result from negative media or announcements about ethics lapses or other operational problems, which could lead clients to terminate or reduce their relationships with us. During 2014 we expect to introduce the more formal use of the name “JLL” across our business. The name, which is also our New York Stock Exchange ticker symbol, has been used informally for a number of years and we will begin to use it in co-existence with the “Jones Lang LaSalle” name, the latter of which will remain our legal name. In 2012, we applied for and expect to receive the right to use the top level domain names of each of “.jll” and “.lasalle” from the Internet Corporation for Assigned Names and Numbers (“ICANN”). THE SEASONALITY OF OUR REAL ESTATE SERVICES BUSINESS EXPOSES US TO RISKS. Within our Real Estate Services business, our revenue and profits have historically grown progressively by quarter throughout the year. This is a result of a general focus in the real estate industry on completing or documenting transactions by fiscal-year-end and the fact that certain of our expenses are constant through the year. Historically, we have reported a relatively smaller profit in the first quarter and then increasingly larger profit during each of the following three quarters, excluding the recognition of investment-generated performance fees and co-investment equity gains or losses (each of which can be particularly unpredictable). The seasonality of our business makes it difficult to determine during the course of the year whether planned results will be achieved, and thus to adjust to changes in expectations. Additionally, negative economic or other conditions that arise at a time when they impact performance in the fourth quarter, such as the particular timing of when larger transactions close or changes in the value of the U.S. dollar against other currencies, may have a more significant impact than if they occurred earlier in the year. To the extent we are not able to identify and adjust for changes in expectations or we are confronted with negative conditions that inordinately impact the fourth quarter of a calendar year, we could experience a material adverse effect on our financial performance. As a result of growth in our property management and integrated facility management businesses and other services related to the growth of outsourcing of corporate real estate services, there has been somewhat less seasonality in our revenue and profits during the past few years than there was historically, but we believe that some level of seasonality will always be inherent in our industry and outside of our control. Although we continued to experience a level of seasonality in 2013 that was similar to previous years, we are unable to predict whether the aftermath of the global economic downturn, which led to unprecedented market disruptions and levels of government intervention and regulation, or whether the consequences of the current political and financial uncertainties within various countries that we discuss above, will result in any overall permanent changes to the marketplace that will have an effect on the historical seasonality of our business in 2 and beyond. POLITICAL AND ECONOMIC INSTABILITY AND TRANSPARENCY: PROTECTIONISM; TERRORIST ACTIVITIES; HEALTH EPIDEMICS. We provide services in over 75 countries with varying degrees of political and economic stability and transparency. For example, within the past few years certain Middle Eastern, Asian, European and South American countries have experienced serious political and economic instability that will likely continue to arise from time to time in countries in which we have operations. It is difficult for us to predict where or when a significant change in the political leadership or regime within a given country may occur, or what the implications of such a change will be on our operations given that legislative, regulatory, tax and business environments can be altered quickly and dramatically. For example, the recent political activities in Egypt and other Middle Eastern countries have significantly disrupted business activity in these countries. Also, in recent years there has been an unusual level of legislative and regulatory activity in the United States and certain countries in Europe, as well as significant political changes in a number of countries, resulting in changes to financial, tax, healthcare, governance and other laws that may directly affect our business and continue to evolve. Starting in the second half of 2011, debate arose about the continued viability of the European Union and the 40 euro currency, and uncertainties remain about how this situation may ultimately be resolved, although this appears to have moderated during 2013. Our ability to operate our business in the ordinary course and our willingness to commit new resources or investments may be affected or disrupted in one way or another, such as reductions in revenue, increases in taxes (due to more aggressive taxation policies), increases in other expenses (such as with respect to employee healthcare), restrictions on repatriating funds, difficulties in collecting receivables from clients, difficulties in recruiting staff, increased corruption or other material adverse effects. In the event that governments engage in protectionist policies which favor local firms over foreign firms or which restrict cross-border capital flows, our ability to utilize and benefit from our global platform and integrated business model could be adversely affected. The global downturn also significantly added to the deficit spending of certain governments in countries where we do business and has called into question the creditworthiness of some countries. More recently, particularly in Europe, governments have instituted austerity programs in an effort to contract spending and avoid defaults on sovereign debt, some of which have resulted in social unrest. There has been some speculation that one or more European countries may stop using the euro as its currency, although this received relatively less attention during 2013. The United States is also facing continued economic uncertainties as the result of its high levels of public debt, both at the federal and certain state and local levels, including as the result of social programs and public employee pensions, as well as higher levels of taxation and uncertainty about the ultimate effects of national healthcare reform. The inability of the United States government to agree on budget matters also led to a government shutdown and spending cutbacks (“sequester”) during 2013, which affected us indirectly in terms of adding uncertainty to the economic environment generally and may also have a direct effect on the business we do with the federal government and its agencies, in particular our Public Institutions business. It is inherently difficult to predict what the consequences to our business may be from these situations as they develop. In addition, terrorist activities have escalated in recent years and at times have affected cities in which we operate. The 2008 terrorist attack in Mumbai, India, where we have a presence, is an example and there have been serious situations in other cities where we have important operations, including London, Boston and Moscow. To the extent that similar terrorist activities continue to occur, they may adversely affect our business because they tend to target the same type of high-profile urban areas in which we do business. Health epidemics that affect the general conduct of business in one or more urban areas (including as the result of travel restrictions and the inability to conduct face-to-face meetings), such as occurred in the past from SARS and influenza, or may occur in the future from other types of outbreak, can also adversely affect the volume of business transactions, real estate markets and the cost of operating real estate or providing real estate services. The increasing globalization by our multi-national clients creates pressure to further expand our own geographical reach into less developed countries, including for example within Africa, which tends to exacerbate the above risks. As we continue to provide services in countries that have relatively higher security risks and lower levels of transparency, our exposure to the risks inherent in doing business in less developed markets increases. INFRASTRUCTURE DISRUPTIONS. Our ability to conduct a global business may be adversely impacted by disruptions to the infrastructure that supports our businesses and the communities in which they are located. This may include disruptions involving electrical, communications, transportation or other services used by Jones Lang LaSalle or third parties with which we conduct business. It may also include disruptions as a result of natural disasters such as hurricanes, earthquakes and floods, whether as the result of climate change or otherwise, political instability, general labor strikes or turmoil or terrorist attacks. These disruptions may occur, for example, as a result of events affecting only the buildings in which we operate (such as fires), or as a result of events with a broader impact on the cities 41 where those buildings are located (including, potentially, the longer-term effects of global climate change). Nearly all of our employees in our primary locations, including Chicago, London, Singapore and Sydney, work in close proximity to each other in one or more buildings. If a disruption occurs in one location and our employees in that location are unable to communicate with or travel to other locations, our ability to service and interact with our clients may suffer, and we may not be able to successfully implement contingency plans that depend on communication or travel. The infrastructure disruptions we describe above may also disrupt our ability to manage real estate for clients or may adversely affect the value of real estate investments we make on behalf of clients. The buildings we manage for clients, which include some of the world’s largest office properties and retail centers, are used by numerous people daily. As a result, fires, earthquakes, floods, other natural disasters, defects and terrorist attacks can result in significant loss of life, and, to the extent we are held to have been negligent in connection with our management of the affected properties, we could incur significant financial liabilities and reputational harm. An example during 2012 was Hurricane Sandy, which disrupted our own operations in the Northeast United States and caused significant flooding damage to buildings we manage for clients in lower Manhattan, some of which took significant periods of time to recover fully. During 2013, Asia experienced significant, and in some cases unprecedented, typhoon activity. The occurrence of natural disasters and terrorist attacks can also significantly impact the availability and/or cost of commercial insurance policies covering real estate, both for our own business and for those clients whose properties we manage and who may purchase their insurance through the insurance buying programs we make available to them. Sometimes, even where policies are available, specific coverage for wind, flooding, earthquakes or terrorism may not be available or may be very expensive. There can be no assurance that the disaster recovery and crisis management procedures we employ will suffice in any particular situation to avoid a significant loss. Given that our staff is increasingly mobile and less reliant on physical presence in a Company office, our disaster recovery plans increasingly rely on the availability of the Internet (including “cloud” technology) and mobile phone technology, so the disruption of those systems would likely affect our ability to recover promptly from a crisis situation. Additionally, our ability to foresee or mitigate the potential consequences to managed properties, and real estate generally, from the effects of climate change, may be limited. We have significant operations and client relationships in cities with coastal exposure, such as New York and Florida. CIVIL AND REGULATORY CLAIMS; LITIGATING DISPUTES IN DIFFERENT JURISDICTIONS. Substantial civil legal liability or a significant regulatory action against our Firm could have a material adverse financial effect or cause us significant reputational harm, which in turn could seriously harm our business prospects. Many legal systems, including in the United States, have fairly significant barriers against recovering legal fees from plaintiffs that file cases we consider frivolous, so the costs to us of defending such cases can be substantial even if we prevail. While we maintain commercial insurance in an amount we believe is appropriate, we also maintain a significant level of self-insurance for the liabilities we may incur. Although we place our commercial insurance with only highly-rated companies, the value of otherwise valid claims we hold under insurance policies may become uncollectible due to the insolvency of the applicable insurance company. Additionally, the claims we have can be complex and insurance companies can prove difficult or bureaucratic in resolving claims, which may result in payments to us being delayed or reduced or that we must litigate in order to enforce an insurance policy claim. Any disputes we have with third parties, or any government regulatory matters, generally must be adjudicated within the jurisdiction in which the dispute arose. Therefore, our ability to resolve our disputes successfully 42 depends on the local laws that apply and the operation of the local judicial system. The timeliness, quality, transparency, integrity and sophistication of judicial systems vary widely from one jurisdiction to the next. Our geographic diversity therefore may expose us to disputes in certain jurisdictions that could be challenging to resolve efficiently and/or effectively, particularly as there appears to be an increasing tendency toward litigation in emerging markets, where the rule of law is less reliable, legal systems are less mature and transparent and the potential for judicial corruption remains a practical reality. It also may be more difficult to collect receivables from clients who do not pay their bills in certain jurisdictions, since resorting to the judicial system in certain countries may not be an effective alternative given the delays and costs involved. Internal Operational Risk Factors CONCENTRATIONS OF BUSINESS WITH CORPORATE AND INVESTOR CLIENTS CAUSES INCREASED CREDIT RISK AND GREATER IMPACT FROM THE LOSS OF CERTAIN CLIENTS; INCREASED RISKS FROM HIGHER LIMITATIONS OF LIABILITY IN CONTRACTS. While our client base remains highly diversified across industries and geographies, we value the expansion of business relationships with individual corporate clients and institutional investors because of the increased efficiency and economics (both to our clients and our Firm) that can result from developing repeat business from the same client and from performing an increasingly broad range of services for the same client. Having increasingly large and concentrated clients also can lead to greater or more concentrated risks of loss if, among other possibilities, such a client (1) experiences its own financial problems, which can lead to larger individual credit risks, (2) becomes bankrupt or insolvent, which can lead to our failure to be paid for services we have previously provided or funds we have previously advanced, (3) decides to reduce its operations or its real estate facilities, (4) makes a change in its real estate strategy, such as no longer outsourcing its real estate operations, (5) decides to change its providers of real estate services or (6) merges with another corporation or otherwise undergoes a change of control, which may result in new management taking over with a different real estate philosophy or in different relationships with other real estate providers. In the case of LaSalle Investment Management, concentration of investor clients can lead to fewer sources of investment capital, which can negatively affect assets under management in case a higher-volume client withdraws its funds or does not re- invest them. Additionally, competitive conditions, particularly in connection with increasingly large clients may require us to compromise on certain contract terms with respect to the payment of fees, the extent of risk transfer, acting as principal rather than agent in connection with supplier relationships, liability limitations and other contractual terms, or in connection with disputes or potential litigation. Where competitive pressures result in higher levels of potential liability under our contracts, the cost of operational errors and other activities for which we have indemnified our clients will be greater and may not be fully insured. The global economic downturn was an example of how risks to our organization increased as the result of the significant financial distress (which in some cases led to bankruptcy or insolvency) it placed on many organizations, including some that are clients of ours. Some of our largest clients include companies in the financial services industry, such as commercial banks, investment banks and insurance companies, and companies in the auto industry, which were significantly impacted by the global economic downturn and took a number of years to recover. Although they seem to have moderated during 2013, the political and financial issues in the European Union negatively impacted the financial condition of companies conducting significant operations in European countries as the result of contractions in government spending, reduced liquidity from banks and social unrest. Where we provide services to firms in the financial services industry, including banks and investment banks, we are experiencing indirectly the increasing extent of the regulatory environment to which they are subject in the aftermath of the global financial crisis. This increases the cost of doing business with them, which we are not always able to pass on, as the result of the additional resources and processes we are required to provide as a critical supplier. 43 CONTRACTUAL LIABILITIES AS PRINCIPAL AND FOR WARRANTED PRICING. We may, on behalf of our clients, hire and supervise third-party contractors to provide construction, engineering and various other services for properties we are managing or developing on behalf of clients. Depending upon (1) the terms of our contracts with clients, which, for example, may place us in the position of a principal rather than an agent, or (2) the responsibilities we assume or are legally deemed to have assumed in the course of a client engagement (whether or not memorialized in a contract), we may be subjected to, or become liable for, claims for construction defects, negligent performance of work or other similar actions by third parties we do not control. Adverse outcomes of property management disputes or litigation could negatively impact our business, operating results and/or financial condition, particularly if we have not limited in our contracts the extent of damages to which we may be liable for the consequences of our actions, or if our liabilities exceed the amounts of the commercial third-party insurance that we carry. Moreover, our clients may seek to hold us accountable for the actions of contractors because of our role as property manager even if we have technically disclaimed liability as a legal matter, in which case we may find it commercially prudent to participate in a financial settlement for purposes of preserving the client relationship. Acting as a principal may also mean that we pay a contractor before we have been reimbursed by the client, which exposes us to additional risks of collection from the client in the event of an intervening bankruptcy or insolvency of the client. The reverse can occur as well, where a contractor we have paid files bankruptcy or commits fraud with the funds before completing a project for which we have paid it in part or in full. As part of our project management business, we may enter into agreements with clients that provide for a warranted or guaranteed cost for a project that we manage. In these situations, we are responsible for managing the various other contractors required for a project, including general contractors, in order to ensure that the cost of a project does not exceed the contract price and that the project is completed on time. In the event that one of the other contractors on the project does not or cannot perform as a result of bankruptcy or for some other reason, we may be responsible for any cost overruns as well as the consequences for late delivery. In the event that for whatever reason we have not accurately estimated our own costs of providing services under warranted or guaranteed cost contracts, we may lose money on such contracts until such time as we can legally terminate them. Also, the application of indirect taxes, such as sales taxes, goods and services taxes, and value added taxes may be less clear for these agreements, potentially impacting our margins. During an economic downturn in a given country or region generally, we would expect to experience credit- related problems at a higher level than usual with vendors and contractors due to their increased financial instability. For example, this became a reality during the global financial crisis. PERFORMANCE AND FIDUCIARY OBLIGATIONS UNDER CLIENT CONTRACTS; REVENUE RECOGNITION; SCOPE CREEP; RISING COST OF INSURANCE RESULTING FROM NEGLIGENCE CLAIMS. In certain cases we are subject to fiduciary obligations to our clients, which may result in a higher level of legal obligation compared to basic contractual obligations. These relate to, among other matters, the decisions we make on behalf of a client with respect to managing assets on its behalf or purchasing products or services from third parties or other divisions within our Firm. Our services may involve handling substantial amounts of client funds in connection with managing their properties. They may also involve complicated and high-profile transactions which involve significant amounts of money. We face legal and reputational risks in the event we do not perform, or are perceived to have not performed, under those contracts or in accordance with those obligations, or in the event we are negligent in the handling of client funds or in the way in which we have delivered our professional services. 44 We have certain business lines, such as valuations and lease administration, where the size of the transactions we handle are much greater than the fees we generate from them. As a result, the consequences of errors that lead to damages can be disproportionately large in the event our contractual protections or our insurance coverage are inadequate to protect us fully. The precautions we take to prevent these types of occurrences, which represent a significant commitment of corporate resources, may nevertheless be ineffective in certain cases. Unexpected costs or delays could make our client contracts or engagements less profitable than anticipated. Any increased or unexpected costs or unanticipated delays in connection with the performance of these engagements, including delays caused by factors outside our control, could have an adverse effect on profit margins. In the event we perform services for clients without executing sufficient contractual documentation, we may be unable to realize our full compensation potential or recognize revenue for accounting purposes, and we may not be able to effectively limit our liability in the event of client disputes. If we perform services for clients that are beyond, or different from, what were originally contemplated in the governing contracts (known as “scope creep”), we may not be fully reimbursed for the services provided, or our potential liability in the case of a negligence claim may not have been as limited as it normally would have been or may be unclear. If we make a large insurance claim on our professional indemnity policy due to a situation involving our negligence, we would expect subsequent premiums to increase materially, the size of deductibles we are required to retain may increase substantially and the availability of future coverage could be negatively impacted. CO-INVESTMENT, INVESTMENT, MERCHANT BANKING AND REAL ESTATE INVESTMENT BANKING ACTIVITIES SUBJECT US TO REAL ESTATE INVESTMENT RISKS AND POTENTIAL LIABILITIES. An important part of our investment strategy includes investing in real estate, both individually and along with our investment management clients. In order to remain competitive with well-capitalized financial services firms, we also may make merchant banking investments for which we may use Firm capital to acquire properties before the related investment management funds have been established or investment commitments have been received from third-party clients. A strategy that we have not pursued vigorously, but that still has potential, is to further engage in certain real estate investment banking activities in which we, either solely or with one or more joint venture partners, would employ capital to assist our clients in maximizing the value of their real estate. For example, we might acquire a property from a client that wishes to dispose of it within a certain time frame, after which we would market it for sale as the principal and therefore assume any related market risk. We also operate business lines that have as part of their strategy the acquisition, development, management and sale of real estate. Investing in any of these types of situations exposes us to a number of risks. Investing in real estate for the above reasons poses the following risks: • We may lose some or all of the capital that we invest if the investments underperform. Real estate investments can underperform as the result of many factors outside of our control, including the general reduction in asset values within a particular geography or asset class. Starting in 2007 and continuing through 2009, for example, real estate prices in many markets throughout the world declined generally as the result of the significant tightening of the credit markets and the effects of recessionary economies and significant unemployment. We recognized impairment charges of $6.5 million, $7.9 million, and $5.6 million for the years ending December 31, 2013, 2012, and 2011, respectively, representing our co- investment share of the impairment charges against individual assets held by our real estate ventures. • We will have fluctuations in earnings and cash flow as we recognize gains or losses, and receive cash, upon the disposition of investments, the timing of which is geared toward the benefit of our clients. 45 • We generally hold our investments in real estate through subsidiaries with limited liability; however, in certain circumstances, it is possible that this limited exposure may be expanded in the future based on, among other things, changes in applicable laws. To the extent this occurs, our liability could exceed the amount we have invested. • We make co-investments in real estate in many countries, and this presents risks as described above in “External Market Risk Factors.” This may include changes to tax treaties, tax policy, foreign investment policy or other local political or legislative changes that may adversely affect the performance of our co- investments. The global economic downturn increased the chances of significant changes in government policies generally, the effects of which are inherently difficult to predict. The financial pressures on government entities that have resulted from weak economies and deficit spending may lead taxing authorities to more aggressively pursue taxes and question tax strategies and positions. • We generally make co-investments in the local currency of the country in which the investment asset exists. We will therefore be subject to the risks described below under “Currency Restrictions and Exchange Rate Fluctuations.” In certain situations, although they have been relatively limited historically, we raise funds from outside investors where we are the sponsor of real estate investments, developments or projects. To the extent we return less than the investors’ original investments because the investments, developments or projects have underperformed relative to expectations, the investors could attempt to recoup the full amount of their investments under securities law theories such as lack of adequate disclosure when funds were initially raised. Sponsoring funds into which retail investors are able to invest may increase this risk. CORPORATE CONFLICTS OF INTEREST. All providers of professional services to clients, including our Firm, must manage potential conflicts of interest. This occurs principally where the primary duty of loyalty we owe to one client may potentially be weakened or compromised by a relationship we also maintain with another client or third party. Corporate conflicts of interest arise in the context of the services we provide as a Firm to our different clients. Personal conflicts of interest on the part of our employees are separately considered as issues within the context of our Code of Business Ethics. The failure or inability of the Firm to identify, disclose and resolve potential conflicts of interest in a significant situation could have a material adverse effect. An example of a potential conflict of interest situation is that in the ordinary course of its business, LaSalle Investment Management hires property managers for the investment properties it holds on behalf of clients. In that case, it may hire Jones Lang LaSalle to provide such services or it may hire a firm that is a competitor of Jones Lang LaSalle. In the event it retains Jones Lang LaSalle, it may appear to have a conflict of interest with respect to the selection. As a fiduciary with respect to its client funds, LaSalle Investment Management resolves such potential conflicts by acting independently of Jones Lang LaSalle and following certain internal procedures designed to select the service provider that can best represent the interests of the investment management client or fund. Another example is that in certain countries, based upon applicable regulations and local market dynamics, we have established joint ventures or other arrangements with insurance brokers through which insurance coverage is offered to clients, tenants in buildings we manage and vendors to those buildings. In any case, although we fully disclose our arrangements and do not require anyone to use the insurance services, Jones Lang LaSalle has a financial interest in the placement of insurance with such third parties and therefore we may be deemed to have certain conflicts of interest. After reductions in the market values of the underlying properties, firms engaged in the business of providing valuations are inherently subject to a higher risk of claims with respect to conflicts of interest based on the circumstances of valuations they previously issued. Regardless of the ultimate merits of these claims, the allegations themselves can cause reputational damage and can be expensive to defend in terms of counsel fees and otherwise. 46 CLIENT AND VENDOR DUE DILIGENCE. There are circumstances where the conduct or identity of our clients could cause us reputational damage or financial harm or could lead to our non-compliance with certain laws. An example would be the attempt by a client to “launder” funds through its relationship with us, namely to disguise the illegal source of funds that are put into otherwise legitimate real estate investments. Additional examples are (1) our inadvertently doing business with a client that has been listed on one of the “prohibited persons” lists now issued by many governments around the world and (2) our inadvertently doing business with a private client or governmental entity within a country that is prohibited under applicable regulations such as those published in the United States by the Office of Foreign Asset Control. We may also from time to time legally invest the sovereign wealth funds of a government entity client which is subsequently deemed to be inappropriate either from a reputational or legal standpoint. Similar problems can arise with respect to the vendors or suppliers we hire to provide services or products to us or for our clients. In the normal course of business, we spend significant amounts in order to purchase goods and services for the properties we manage on behalf of clients. An example would be an intermediary that makes illegal payments on our behalf or on behalf of a client, even where contrary to our stated policies and to our specific agreement with such intermediary, under the U.S. Foreign Corrupt Practices Act or the U.K. Bribery Act. Our efforts to evaluate clients, vendors and government entities before doing business with them in order not to do business with a prohibited party, or within a prohibited country, and to avoid attempts to launder money, make bribery payments or otherwise to exploit their relationship with us may not be successful in all situations since compliance for a business such as ours is very complex and also since we take a risk-based approach to the procedures we have employed. Additionally, it is not always possible to accurately determine the ultimate owners or control persons within our clients’ organizations or other entities with which we do business, particularly if they are actively attempting to hide such information from regulatory authorities. We may therefore unknowingly be doing business with entities that are otherwise involved in illegal activities that do not involve us or that are ultimately controlled by persons with whom engaging in business has been prohibited by applicable regulatory authorities. BURDEN OF COMPLYING WITH MULTIPLE AND POTENTIALLY CONFLICTING LAWS AND REGULATIONS AND DEALING WITH CHANGES IN LEGAL AND REGULATORY REQUIREMENTS. We face a broad range of legal and regulatory environments in the countries in which we do business. Coordinating our activities to deal with these requirements presents significant challenges. For example, in the United Kingdom, the Financial Conduct Authority (“FCA”) regulates the conduct of investment businesses and the Royal Institute of Chartered Surveyors (“RICS”) regulates the profession of Chartered Surveyors, which is the professional qualification required for certain of the services we provide in the United Kingdom, in each case through upholding standards of competence and conduct. As another example, activities associated with raising capital, offering investment funds and investment sales are regulated in the United States by the Securities and Exchange Commission (“SEC”) and in other countries by similar securities regulatory authorities. The real estate investment trust managed by LaSalle Investment Management that we launched during 2012 increased our exposure to these types of regulations. As a publicly traded company, we are subject to various corporate governance and other requirements established by statute, pursuant to SEC regulations and under the rules of the New York Stock Exchange. During the past decade, the Sarbanes-Oxley and Dodd-Frank legislative initiatives in the United States have added some significant requirements to various aspects of our governance. Additionally, changes in legal and regulatory requirements can impact our ability to engage in business in certain jurisdictions or increase the cost of doing so. The legal requirements of U.S. statutes may also conflict with local legal requirements in a particular country, as, 47 for example, when anonymous hotlines required under U.S. law were construed to conflict in part with French privacy laws. The jurisdictional reach of laws may be unclear as well, as when laws in one country purport to regulate the behavior of affiliated corporations within our group that are operating in other countries. There is some uncertainty, for example, in the jurisdictional reach of the U.K. Bribery Act, and the standards for illegal activity in that Act are in some ways higher than those established under the U.S. Foreign Corrupt Practices Act. Identifying the regulations with which we must comply, and then complying with them is complex. We may not be successful in complying with regulations in all situations, as a result of which we could be subject to regulatory actions and fines for non-compliance. The global economic crisis has resulted in an unusual level of related government and legislative activities, including for example the Dodd-Frank Wall Street Reform and Consumer Protection Act, which we expect will continue into the future and which exacerbates these risks. We are also seeing increasing levels of labor regulation in emerging markets, such as China, which affect our property management business. The Iran Threat Reduction and Syria Human Rights Act of 2012, which was enacted on August 10, 2012, added Section 13(r) of the U.S. Securities Exchange Act of 1934, as amended (“Section 13(r)”). Section 13(r) requires disclosure where we or any of our affiliates have knowingly engaged, among other things, in certain transactions involving Iran, the Government of Iran, or persons or entities designated under certain executive orders. We must also file a notice with the SEC if any disclosable activities under Section 13(r) have been included in an annual or quarterly report. Section 13(r) applies to all annual and quarterly reports required to be made after February 6, 2013, and applies to all contracts, including those in existence on or before that date. U.S. laws and regulations govern the provision of products and services to, and other trade-related activities involving, certain targeted countries and parties. These measures include U.S. economic sanctions targeting Iran, to which the Company is subject. As a result, we have had longstanding policies and procedures to restrict or prohibit sales of our services into countries that are subject to embargoes and sanctions or to countries designated as state sponsors of terrorism, such as Iran. In conjunction with such policies, we have also implemented certain procedures to evaluate whether existing or potential clients appear on the “Specially Designated Nationals and Blocked Persons List” (“SDN List”) maintained by the U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”). In 2013, a U.K. subsidiary of the Company received payment for providing U.K. local property rating valuation services for a London property owned by the National Iranian Oil Company (“NIOC”) and certain of its affiliates, which appear on OFAC’s SDN List. The Company’s compliance personnel recently identified this activity. Since learning of this activity, our senior management has terminated the provision of any services to NIOC, and the Company does not otherwise intend to continue the services to NIOC or to otherwise engage in Iran-related activity contrary to applicable rules and regulations. The gross revenue and net profits attributable to these activities were approximately £3,500 and £1,153, respectively. Such sales involving NIOC are insignificant to our overall business and were inadvertently made in violation of our own internal corporate policies. The Company has submitted an initial notice of voluntary disclosure to OFAC regarding these transactions. Changes in governments or majority political parties may result in significant changes in enforcement priorities with respect to employment, health and safety, tax, securities disclosure and other regulations, which in turn could negatively affect our business. LICENSING AND REGULATORY REQUIREMENTS. The brokerage of real estate sales and leasing transactions, property management, construction, mobile engineering, conducting valuations, trading in securities for clients and the operation of the investment advisory business, among other business lines, requires us to maintain licenses in various jurisdictions in which we operate and to comply with particular regulations. We believe that licensing requirements have generally been increasing in recent years. If we fail to maintain our licenses or conduct regulated activities without a license or in 48 contravention of applicable regulations, we may be required to pay fines or return commissions. We may also have a given license suspended or revoked, meaning that we would need to suspend or cease the business activities for which the license was required. Our acquisition activity increases these risks because we must successfully transfer licenses of the acquired entities and their staff, as appropriate. Licensing requirements may also preclude us from engaging in certain types of transactions or change the way in which we conduct business or the cost of doing so. In addition, because the size and scope of real estate sales transactions and the number of countries in which we operate or invest have increased significantly during the past several years, both the difficulty of ensuring compliance with the numerous licensing regimes and the possible loss resulting from noncompliance have increased. To the extent we expand our service offerings further into more heavily regulated sectors, such as healthcare, environmental, pharmaceutical, scientific and medical laboratories, airports and industrial, the regulatory framework within which we operate may get more complicated and the consequences of noncompliance more serious. The regulatory environment facing the investment management industry has also grown significantly more complex in recent years. Countries are expanding the criteria requiring registration of investment advisors, whether based in their country or not, and expanding the rules applicable to those that are registered, all in an effort to provide more protection to investors located within their countries. In some cases, rules from different countries are applicable to more than one of our investment advisory companies and can conflict with those of their home countries. Although we believe we have good processes, policies and controls in place to address the new requirements, these additional registrations and increasingly complex rules increase the possibility that violations may occur. These risks also apply separately to the real estate investment trust we launched during 2012 that is managed by LaSalle Investment Management. That entity has registered the securities it is issuing with the Securities and Exchange Commission in the United States and is subject to regulation as a public company albeit not one separately listed on a stock exchange. Highly publicized accounting and investment management frauds that occurred in various businesses and countries during the financial crisis may result in significant changes in regulations that may affect our investment management business and our broker-dealer entities. Furthermore, the laws and regulations applicable to our business, both in the United States and in foreign countries, also may change in ways that materially increase the costs of compliance. Particularly in emerging markets, there can be relatively less transparency around the standards and conditions under which licenses are granted, maintained or renewed. It also may be difficult to defend against the arbitrary revocation of a license in a jurisdiction where the rule of law is less well developed. As a licensed real estate service provider and advisor in various jurisdictions, we and our licensed employees may be subject to various due diligence, disclosure, standard-of-care, anti-money laundering and other obligations in the jurisdictions in which we operate. Failure to fulfill these obligations could subject us to litigation from parties who purchased, sold or leased properties we brokered or managed or who invested in our funds. We could become subject to claims by participants in real estate sales or other services claiming that we did not fulfill our obligations as a service provider or broker. This may include claims with respect to conflicts of interest where we are acting, or are perceived to be acting, for two or more clients with potentially contrary interests. COMPUTER AND INFORMATION SYSTEMS. Our business is highly dependent on our ability to process transactions, gather and disseminate information and manage various types of client and other data across numerous and diverse markets in many currencies. If any of our financial, accounting, human resources or other data processing, e-mail, client accounting, funds processing or electronic information management systems do not operate properly or are disabled, we could suffer a disruption of our businesses, liability to clients, loss of client data, loss of employee data, regulatory intervention, 49 breach of confidentiality or other contract provisions, or reputational damage. These systems may fail to operate properly or become disabled as a result of events that are wholly or partially beyond our control, including disruptions of electrical or communications services, disruptions caused by natural disasters, political instability, terrorist attacks, sabotage, computer viruses or problems with the Internet, deliberate attempts to disrupt our computer systems through “hacking” or other forms of cyber attack, or our inability to occupy one or more of our office buildings. As we outsource significant portions of our information technology functions to third-party providers, we bear the risk of having somewhat less direct control over the manner and quality of performance than we would if done by our own employees. An example of this is the increasing use of “cloud” computing whereby we outsource to third parties the maintenance of increasing amounts of our business records, including electronically maintained documents and emails, rather than keeping them on our own servers. The development of new software systems used to operate one or more aspects of our business, particularly on a customized basis or in order to coordinate or consolidate financial, human resources or other types of infrastructure data reporting, client accounting or funds processing is complicated. Additionally, the effort may result in costs that we cannot recoup in the event of the failure to complete a planned software development. A new software system that has defects may cause reputational issues and client or employee dissatisfaction and/or damages, with our incurring liabilities and/or experiencing lost business as possible results. The acquisition or development of software systems is often dependent to one degree or another on the quality, ability and/or financial stability of one or more third-party vendors, over which we may not have control beyond the rights we negotiate in our contracts. Different privacy regulations from one country to the next (or across a region such as the European Union) may restrict our ability to share or collect data on a global basis, and this may limit the utility of otherwise available technology. The Firm has implemented significant new financial, human resources, client relationship management, payables processing, securities management and trading and intranet software systems on a worldwide basis, and is in the process of transitioning various significant processes to these new systems. This implementation is complex and involves continuously evolving processes. If the Firm does not implement these new systems effectively, or if any of the new systems do not operate as intended, the effectiveness of the Firm’s financial reporting or internal controls could be materially and adversely affected. Our business is also dependent, in part, on our ability to deliver to our clients the efficiencies and convenience that technology affords. The effort to gain technological expertise and develop or acquire new technologies requires us to incur significant expenses. If we cannot offer new technologies as quickly as our competitors do, we could lose market share. We are increasingly dependent on the Internet and on intranet technology to gather and disseminate critical business information publicly and also to our employees internally. In the event of technology failure, including a failure of outsourced “cloud” computing, or our inability to maintain robust platforms, we risk competitive disadvantage. The proliferation of social media and different types of mobile hardware devices have increased the technology risks that all companies face, including as the result of the failure of staff to understand how to use them appropriately, which can result in the inadvertent disclosure of confidential information and the possible contract breaches and reputational damage that can result. RISKS INHERENT IN MAKING ACQUISITIONS AND ENTERING INTO JOINT VENTURES. Since 2005, we have completed over 50 acquisitions as part of our global growth strategy. In 2011, we completed eight acquisitions including the acquisition of United Kingdom-based international property consultancy King Sturge. In addition to King Sturge, we completed acquisitions within the United States, South Africa, Australia, Singapore and Indonesia. In 2012 and 2013 collectively, we completed nine acquisitions, in the United States, Australia, Japan and Singapore. As long as a reasonable level of confidence remains within the markets, we believe that additional acquisition opportunities will emerge from time to time and that our industry will continue to consolidate. 50 Acquisitions subject us to a number of significant risks, any of which may prevent us from realizing the anticipated benefits or synergies of the acquisition. The integration of companies is a complex and time- consuming process that could significantly disrupt the businesses of Jones Lang LaSalle and the acquired company. The challenges involved in integration and realizing the benefits of an acquisition include: • Diversion of management attention and financial resources from existing operations; • Difficulties in integrating cultures, compensation structures, operations, existing contracts, accounting processes and methodologies, technology and realizing the anticipated synergies of the combined businesses; • • • • Failure to identify potential liabilities during the due diligence process; Failure to identify improper accounting practices during the due diligence process; Inability to retain the management, key personnel and other employees of the acquired business; Inability to retain clients of the acquired business; • Exposure to legal, environmental, employment, professional standards, bribery, money-laundering, ethics and other types of claims for improper activities of the acquired business prior to acquisition, including those that may not have been adequately identified during the pre-acquisition due diligence investigation or those which the legal documentation associated with the transaction did not successfully terminate or transfer; • Addition of business lines in which we have not previously engaged (for example, general contractor services for “ground-up” construction development projects); and • Potential impairment of intangible assets, which could adversely affect our reported results. Our failure to meet the challenges involved in successfully integrating our operations with those of another company or otherwise to realize any of the anticipated benefits of an acquisition could have a material adverse effect. Liabilities that we may either knowingly or inadvertently assume may not be fully insured. Additionally, the price we pay or other resources that we devote may exceed the value we realize, or the value we could have realized if we had allocated the consideration payable for the acquisition or other resources to another opportunity. To a much lesser degree, but nevertheless occasionally, we have entered into joint ventures in order to conduct certain businesses, and we will consider doing so in appropriate situations in the future. Joint ventures have many of the same risk characteristics as we discuss above with respect to acquisitions, particularly with respect to the due diligence and on-going relationship with the joint venture partner(s) given that each partner has inherently less control in a joint venture and will be subject to the authority and economics of the particular structure that is negotiated. ENVIRONMENTAL LIABILITIES AND REGULATIONS; CLIMATE CHANGE RISKS. The Firm’s operations are affected by federal, state and/or local environmental laws in the countries in which we maintain office space for our own operations and where we manage properties for clients. We may face liability with respect to environmental issues occurring at properties that we manage or occupy, or in which we invest. Various laws and regulations restrict the levels of certain substances that may be discharged into the environment by properties or they may impose liability on current or previous real estate owners or operators for the cost of investigating, cleaning up or removing contamination caused by hazardous or toxic substances at the property. We may face costs or liabilities under these laws as a result of our role as an on-site property manager or a manager of construction projects. Our risks for such liabilities may increase as we expand our services to include more industrial and/or manufacturing facilities than has been the case in the past. In addition, we may face liability if such laws are applied to expand our limited liability with respect to our co-investments in real estate as 51 discussed above. Within our own operation, we face additional costs from rising fuel prices which make it more expensive to power our corporate offices. Given that the Firm’s own operations are generally conducted within leased office building space, we do not currently anticipate that regulations restricting the emissions of greenhouse gases, or taxes that may be imposed on their release would result in material costs or capital expenditures. However, we cannot be certain about the extent to which such regulations will develop as there are higher levels of understanding and commitments by different governments around the world regarding the risks of climate change and how they should be mitigated. Regulations relating to climate change may affect the scope of services we provide to clients in their managed properties, but clients would typically bear any additional costs of doing so under their contracts with us. In any event, we anticipate that the burden and cost to the Firm of climate change disclosure and carbon reporting will increase over time. We anticipate that the potential effects of climate change will increasingly impact the decisions and analysis that LaSalle Investment Management makes with respect to the properties it evaluates acquiring on behalf of clients since climate change considerations can impact the relative desirability of locations and the cost of operating and insuring acquired properties. Future legislation that requires specific performance levels for building operations could make non-compliant buildings obsolete, which could materially affect investments in properties we have made on behalf of clients, including those in which we may have co-invested. We also anticipate that the potential effects of climate change will increasingly impact our own operations and those of client properties we manage, especially when they are located in coastal cities. For example, during 2012 our own operations and properties we manage for clients in the northeastern United States and in particular New York City, were impacted by Hurricane Sandy, in some cases significantly. ABILITY TO CONTINUE TO MAINTAIN SATISFACTORY INTERNAL FINANCIAL REPORTING CONTROLS AND PROCEDURES. If we are not able to continue to successfully implement the requirements of Section 404 of the United States Sarbanes-Oxley Act of 2002, or if there is a failure of one or more controls over financial reporting due to fraud, improper execution or the failure of such controls to adjust adequately as our business evolves, then our reputation, financial results and the market price of our stock could suffer. Our accounting can be complex and requires that management make judgments with respect to revenue recognition, acquisitions and other aspects of our business. While we believe that we have adequate internal financial reporting control procedures in place, we may be exposed to potential risks from this legislation, which requires companies to evaluate their internal controls and have their controls attested to by their independent registered public accounting firm on an annual basis. We have evaluated our internal control systems in order to allow our management to report on, and our independent registered public accounting firm to attest to, our internal controls over financial reporting as required for purposes of this Annual Report on Form 10-K for the year ended December 31, 2013. However, there can be no assurance that we will continue to receive a positive attestation in future years, particularly since standards continue to evolve and are not necessarily being applied consistently from one independent registered public accounting firm to another. If we identify one or more material weaknesses in our internal controls in the future that we cannot remediate in a timely fashion, we may be unable to receive a positive attestation at some time in the future from our independent registered public accounting firm with respect to our internal controls over financial reporting. ABILITY TO PROTECT INTELLECTUAL PROPERTY; INFRINGEMENT OF THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS. Our business depends, in part, on our ability to identify and protect proprietary information and other intellectual property such as our service marks, domain names, client lists and information, and business methods. Existing laws of some countries in which we provide or intend to provide services, or the extent to which their laws are 52 actually enforced, may offer only limited protections of our intellectual property rights. We rely on a combination of trade secrets, confidentiality policies, non-disclosure and other contractual arrangements, and on patent, copyright and trademark laws to protect our intellectual property rights. Our inability to detect unauthorized use (for example, by current or former employees) or take appropriate or timely steps to enforce our intellectual property rights may have an adverse effect on our business. We cannot be sure that the intellectual property that we may use in the course of operating our business or the services we offer to clients do not infringe on the rights of third parties, and we may have infringement claims asserted against us or against our clients. These claims may harm our reputation, cost us money and prevent us from offering some services. Confidential intellectual property is increasingly stored or carried on mobile devices, such as laptop computers, which makes inadvertent disclosure more of a risk in the event the mobile devices are lost or stolen and the information has not been adequately safeguarded or encrypted. This also makes it easier for someone with access to our systems, or someone who gains unauthorized access by “hacking” or other type of cyber attack, to steal information and use it to the disadvantage of our firm or our people. Advances in technology, which permit increasingly large amounts of information to be stored on smaller devices or on third party “cloud” servers, as well as the proliferation of social media techniques, tend to exacerbate these risks. On the other hand, cloud capabilities also allow us to do more monitoring of our email and other knowledge storing mechanisms in order to pro-actively detect misuse of our intellectual property, and we are in the process of implementing certain additional monitoring systems, as well as various data analytics designed to detect potential conflicts of interests and other inappropriate behaviors. While we believe these activities are beneficial from the perspective of protecting our assets, including clients’ intellectual property to which we may have access, these activities carry certain risks related to compliance with privacy and other applicable regulations in certain countries. Financial Risk Factors WE MAY HAVE INDEBTEDNESS WITH FIXED OR VARIABLE INTEREST RATES AND CERTAIN COVENANTS WITH WHICH WE MUST COMPLY. We currently have the ability to borrow, from a syndicate of lenders, up to $1.2 billion on an unsecured revolving credit facility (the “Facility”), with capacity to borrow up to an additional $46.3 million under local overdraft facilities. Borrowings under our Facility bear variable interest rates ranging from LIBOR plus 1.00% to 1.75% basis points. At December 31, 2013, we had $155.0 million of unsecured borrowings outstanding on the Facility. Our average outstanding borrowings under the Facility were $450.5 million during the twelve months ended December 31, 2013 at an effective interest rate of 1.4%. In addition to the Facility, we also have $275.0 million of unsecured Long-term senior notes (the “Notes’) that are due in 2022. The Notes bear an annual interest rate of 4.4%, subject to adjustment if a credit rating assigned to the Notes is downgraded below an investment grade rating (or subsequently upgraded). Our outstanding borrowings under our Facility fluctuate during the year primarily due to varying working capital requirements. For example, payment of annual incentive compensation represents a significant cash requirement commanding increased borrowings in the first half of the year, while historically the Firm’s seasonal earnings pattern provides more cash flow in the second half of the year. To the extent we continue our acquisition activities in the future, the level of our indebtedness could increase materially if we use our Facility to fund such purchases. 53 The terms of our Facility, and to a lesser degree our Long-term senior notes, contain a number of covenants that could restrict our flexibility to finance future operations or capital needs, or to engage in other business activities that may be in our best interest. The debt covenants have the effect of limiting our ability, among other things, to: • Encumber or dispose of assets; • Incur significant additional indebtedness; • Make significant investments; • Engage in significant acquisitions. In addition, our Facility requires that we comply with various financial covenants, including minimum leverage and cash interest coverage ratios. If we are unable to make required payments under our Facility or required by our Long-term senior notes, or if we breach any of the covenants, we will be in default, which could cause acceleration of repayment of outstanding amounts as well as defaults under other existing and future debt obligations. VOLATILITY IN LASALLE INVESTMENT MANAGEMENT INCENTIVE FEE REVENUE. LaSalle Investment Management’s portfolio is of sufficient size to periodically generate large incentive fees and equity losses and gains that significantly influence our earnings and the changes in earnings from one year to the next. Volatility in this component of our earnings is inevitable due to the nature of this aspect of our business, and the amount of incentive fees or equity gains or losses we may recognize in future quarters is inherently unpredictable and relates to market dynamics in effect at the time. The speed with which the real estate markets worldwide turned from positive to negative starting in 2007 and continuing through 2009 is an example of the market volatility to which we are subject and over which we have no control. In the case of our commingled funds, underlying market conditions, particular decisions regarding the acquisition and disposition of fund assets, and the specifics of the client mandate will determine the timing and size of incentive fees from one fund to another. For separate accounts, where asset management is ongoing, we also may earn incentive fees at periodic agreed-upon measurement dates, and they may be related to performance relative to specified real-estate industry benchmarks and/or absolute return benchmarks. While LaSalle Investment Management has focused over the past several years on developing more predictable annuity-type revenue, incentive fees should continue to be an important part of our revenue and earnings once real estate markets recover from the current significant downturn. As a result, the volatility described above should be expected to continue. For example, in 2006, we recognized one very significant incentive fee from the long-term performance of a separate account where we had ongoing portfolio management. This incentive fee was payable only once every four years and was calculated based on the account’s performance relative to a market index. Given the extraordinary fall in asset prices that many markets experienced starting in 2007, our incentive fees fell significantly through 2010 and since then have rebounded modestly. These declines may be partially offset by our ability to take advantage of lower asset prices as we make new investments, although it is inherently difficult to predict with any confidence how all of these complicated factors will ultimately affect our future results. Where incentive fees on a given transaction or portfolio are particularly large, certain clients have attempted to renegotiate fees even though contractually obligated to pay them, and we expect this to occur from time to time in the future. Our efforts to collect our fees in these situations may lead to significant legal fees and/or significant delays in collection due to extended negotiations, arbitration or litigation. They may also result in either negotiated reductions in fees that take into account the future value of the relationship or loss of the client. 54 VOLATILITY IN HOTELS AND CAPITAL MARKETS FEES. We have business lines other than LaSalle Investment Management that also generate fees based on the timing, size and pricing of closed transactions and these fees may significantly contribute to our earnings and to changes in earnings from one quarter or year to the next. For example, in 2007 our Hotels business generated one very substantial fee from the sale of a large portfolio of hotels on behalf of a particular client. Volatility in this component of our earnings is inevitable due to the nature of these businesses and the amount of the fees we will recognize in future quarters is inherently unpredictable. LASALLE INVESTMENT MANAGEMENT BANKING AND CLIENT RELATIONSHIPS. Although not highly leveraged by general industry standards, the investment funds that LaSalle Investment Management operates in the ordinary course of business borrow money from a variety of institutional lenders. The loans typically are secured by liens on specific investment properties but are otherwise non-recourse. During the global financial crisis, the values of specific properties were in some cases less than the amount of the outstanding loan on the property, which gave the lender the right to foreclose on the property, in which case the equity invested by the fund would be without value. These situations were typically addressed on a case-by-case basis and, because we generally maintain good relationships with our lenders, were generally successful in renegotiations to retain the management of substantially all fund properties, which has given additional time for values to recover. A similar phenomenon could recur in connection with economic recessions or liquidity contractions that arise out of the current situation in the European Union. Some clients of LaSalle Investment Management that had open commitments to provide additional investments and that came under stress due to the financial downturn became less able financially to honor their commitments and sought to renegotiate the terms of their commitments or the fees that they pay. These activities did not result in materially adverse consequences to LaSalle Investment Management or any of its funds. Clients adversely affected due to a recession in the European Union may react similarly. Within a difficult economic environment, raising new funds takes longer and may be less successful as current and prospective clients may be less able or willing to commit new funds to real estate investments, which are inherently less liquid than many competing investments. Additionally, certain clients may decide to manage all or a portion of their real estate investments with internal resources rather than hiring outside investment managers. CURRENCY RESTRICTIONS AND EXCHANGE RATE FLUCTUATIONS. We produce positive flows of cash in various countries and currencies that can be most effectively used to fund operations in other countries or to repay our indebtedness, which is currently primarily denominated in U.S. dollars. We face restrictions in certain countries that limit or prevent the transfer of funds to other countries or the exchange of the local currency to other currencies. We also face risks associated with fluctuations in currency exchange rates that may lead to a decline in the value of the funds produced in certain jurisdictions. Additionally, although we operate globally, we report our results in U.S. dollars, and thus our reported results may be positively or negatively impacted by the strengthening or weakening of currencies against the U.S. dollar. As an example, the euro and the pound sterling, each a currency used in a significant portion of our operations, have fluctuated significantly in recent years. Our revenue from outside of the United States totaled 56% and 55% of our total revenue for 2013 and 2012, respectively. In addition to the potential negative impact on reported earnings, fluctuations in currencies relative to the U.S. dollar may make it more difficult to perform period-to- period comparisons of the reported results of operations. We are authorized to use currency-hedging instruments, including foreign currency forward contracts, purchased currency options and borrowings in foreign currency. There can be no assurance that such hedging will be economically effective. We do not use hedging instruments for speculative purposes. 55 As currency forward and option contracts are generally conducted off-exchange or over-the-counter (“OTC”), many of the safeguards accorded to participants on organized exchanges, such as the performance guarantee of an exchange clearing house, are generally unavailable in connection with OTC transactions. In addition, there can be no guarantee that the counterparty will fulfill its obligations under the contractual agreement, especially in the event of a bankruptcy or insolvency of the counterparty, which would effectively leave us unhedged. In 2009 and 2010, many of the most significant governments worldwide enacted economic stimulus measures of various types. In 2011 and 2012 some of these same governments, particularly within the European Union, have instituted austerity measures designed to reduce sovereign indebtedness. Additionally, certain questions have arisen about the viability of the Euro and there has been speculation that some countries within the Eurozone may elect, or may be forced, to revert to the currency they issued prior to the establishment of the Euro. Due to these variables and many other variables, it is inherently difficult to predict how and when these complicated factors will affect the relative values of currencies and in any event we anticipate significant continuing volatility in currency exchange rates. GREATER DIFFICULTY IN COLLECTING ACCOUNTS RECEIVABLE IN CERTAIN COUNTRIES AND REGIONS. We face challenges in our ability to efficiently and/or effectively collect accounts receivable in certain countries and regions. For example, various countries have underdeveloped insolvency laws, and clients often are slow to pay. In some countries, clients typically tend to delay payments, reflecting a different business culture over which we do not necessarily have any control. Less-developed countries may have very lengthy or difficult judicial processes that can make collections through the court system more problematic than they would otherwise be. Additionally, weakness in the global economy can put additional financial stress on clients and landlords, who sometimes are the parties that pay our commissions where we have placed a tenant representation client into their buildings. This in turn can negatively impact our ability to collect our receivables fully or in a timely manner. We cannot be sure that the procedures we use to identify and rectify slowly paid receivables, and to protect ourselves against the insolvencies or bankruptcies of clients, landlords and other third parties with which we do business, which may involve placing liens on properties or litigating, will be effective in all cases. INCREASING FINANCIAL RISK OF COUNTERPARTIES, INCLUDING REFINANCING RISK. The unprecedented disruptions and dynamic changes in the financial markets, and particularly insofar as they have led to major changes in the status and creditworthiness of some of the world’s largest banks, investment banks and insurance companies, among others, have generally increased the counterparty risk to us from a financial standpoint, including with respect to: • • • • obtaining new credit commitments from lenders; refinancing credit commitments or loans that have terminated or matured according to their terms, including funds sponsored by our investment management subsidiary which use leverage in the ordinary course of their investment activities; placing insurance; engaging in hedging transactions; and • maintaining cash deposits or other investments, both our own and those we hold for the benefit of clients, which are generally much larger than the maximum amount of government-sponsored deposit insurance in effect for a particular account. 56 While these risks remain higher than they have been historically, we believe they have moderated as the financial markets have stabilized in recent years. During 2012, we also diversified some of the counterparty risk under our Facility by issuing the Long-term senior notes, the proceeds of which were initially used to reduce the outstanding loans under the Facility. We believe counter party financial risks still remain elevated due mainly to the potential liquidity issues within certain European financial institutions. We generally attempt to conduct business with only the highest quality and most well-known counterparties, but there can be no assurance (1) that our efforts to evaluate their creditworthiness will be effective in all cases (particularly as the quality of credit ratings provided by the nationally recognized rating agencies has been called into question), (2) that we will always be able to obtain the full benefit of the financial commitments made to us by lenders, insurance companies, hedging counterparties or other organizations with which we do business or (3) that we will always be able to refinance existing indebtedness (or commitments to provide indebtedness) which has matured by its terms, including funds sponsored by our investment management subsidiary. Additionally, the ability of government regulatory authorities to adequately monitor and regulate banks, investment banks, securities firms and insurance companies was significantly called into question during the recent downturn (for example, in identifying and preventing “pyramid schemes,” “bubbles” in different asset classes and other potential systemic failures in a timely fashion), as the result of which the overall risk of unforeseeable financial loss from engaging in business with ostensibly regulated counterparties has increased. POTENTIALLY ADVERSE TAX CONSEQUENCES; CHANGES IN TAX LEGISLATION AND TAX RATES. Moving funds between countries can produce adverse tax consequences in the countries from which and to which funds are transferred, as well as in other countries, such as the United States, in which we have operations. Additionally, as our operations are global, we face challenges in effectively gaining a tax benefit for costs incurred in one country that benefit our operations in other countries. Changes in tax legislation or tax rates may occur in one or more jurisdictions in which we operate that may materially increase the cost of operating our business. This includes the potential for significant legislative policy change in the taxation objectives with respect to the income of multinational corporations, as has recently been the subject of policy debate and proposals in many countries and in the current Base Erosion and Profit Shifting project of the Organization for Economic Co-operation and Development. Although we are uncertain as to the ultimate results, or what the effects will be on our businesses in particular, it is also possible that some governments will make significant changes to their tax policies as part of their responses to their weakened economies. We face tax risks both in our own business but also in the investment funds that LaSalle Investment Management operates. Adverse or unanticipated tax consequences to the funds can negatively impact fund performance, incentive fees and the value of co-investments that we have made. We believe that tax authorities are generally increasing the level of examination activities of major corporations, which have also generally experienced more scrutiny in the media, such as the coverage of the U.K. tax positions of various companies late in 2012, and from activist groups such as the “Occupy Wall Street” movement that has taken place in a number of different locations since 2011. THE CHARTER AND THE BYLAWS OF JONES LANG LASALLE, OR THE MARYLAND GENERAL CORPORATION LAW, COULD DELAY, DEFER OR PREVENT A CHANGE OF CONTROL. The charter and bylaws of Jones Lang LaSalle include provisions that may discourage, delay, defer or prevent a takeover attempt that may be in the best interest of Jones Lang LaSalle shareholders and may adversely affect the market price of our common stock. 57 The charter and bylaws provide for: • The ability of the board of directors to establish one or more classes and series of capital stock including the ability to issue up to 10,000,000 shares of preferred stock, and to determine the price, rights, preferences and privileges of such capital stock without any further shareholder approval; • A requirement that any shareholder action taken without a meeting be pursuant to unanimous written consent; and • Certain advance notice procedures for Jones Lang LaSalle shareholders nominating candidates for election to the Jones Lang LaSalle board of directors. Under the Maryland General Corporation Law (the “MGCL”), certain “Business Combinations” (including a merger, consolidation, share exchange or, in certain circumstances, an asset transfer or issuance or reclassification of equity securities) between a Maryland corporation and any person who beneficially owns 10% or more of the voting power of the corporation’s shares or an affiliate of the corporation who, at any time within the two-year period prior to the date in question, was the beneficial owner of 10% or more of the voting power of the then-outstanding voting stock of the corporation (an “Interested Shareholder”) or an affiliate of the Interested Shareholder are prohibited for five years after the most recent date on which the Interested Shareholder became an Interested Shareholder. Thereafter, any such Business Combination must be recommended by the board of directors of such corporation and approved by the affirmative vote of at least (1) 80% of the votes entitled to be cast by holders of outstanding voting shares of the corporation and (2) 66 2/3% of the votes entitled to be cast by holders of outstanding voting shares of the corporation other than shares held by the Interested Shareholder with whom the Business Combination is to be effected, unless, among other things, the corporation’s shareholders receive a minimum price (as defined in the “MGCL”) for their shares and the consideration is received in cash or in the same form as previously paid by the Interested Shareholder for its shares. Pursuant to the MGCL, these provisions also do not apply to Business Combinations approved or exempted by the board of directors of the corporation prior to the time that the Interested Shareholder becomes an Interested Shareholder. Human Resources Risk Factors, Including From Non-Employees DIFFICULTIES AND COSTS OF STAFFING AND MANAGING INTERNATIONAL OPERATIONS. The coordination and management of international operations pose additional costs and difficulties. We must manage operations that are in many time zones and that involve people with language and cultural differences. Our success depends on finding and retaining people capable of dealing with these challenges effectively, who will represent the Firm with the highest levels of integrity and who will communicate and cooperate well with colleagues and clients across multiple geographies. If we are unable to attract and retain qualified personnel, or to successfully plan for succession of employees holding key management positions, our growth may not be sustainable, and our business and operating results could suffer. These risks increase as we continue to grow as an organization and increase the number of staff, which has expanded significantly over the past decade. Among the challenges we face in retaining our people is maintaining a compensation system that rewards them consistent with local market practices and with our profitability. This can be especially difficult where competitors may be attempting to gain market share by aggressively attempting to hire our best people at rates of compensation that are well above the current market level. Another continuing challenge we have is to maintain compensation systems that align financial incentives with our strategic goals as an organization and the business and ethics behaviors we want to drive among our people, while at the same time not create incentives to engage in overly risky business pursuits or behaviors. We have committed resources to effectively coordinate our business activities around the world to meet our clients’ needs, whether they are local, regional or global. We also consistently attempt to enhance the establishment, organization and communication of corporate policies, particularly where we determine that the nature of our business poses the greatest risk of noncompliance. The failure of our people to carry out their 58 responsibilities in accordance with our client contracts, our corporate and operating policies, or our standard operating procedures, or their negligence in doing so, could result in liability to clients or other third parties, which could have a material adverse effect. This is true not only with respect to individuals we employ directly, but also individuals who work for third party vendors whom we hire on behalf of clients, especially where we are acting in a principal capacity. We believe these risks may be higher for our company than for others given that the nature of our business requires our people to be spread across numerous corporate offices and client facilities globally, which makes communications and consistency of standards more challenging. Additionally, the nature of our global outsourcing business means that we regularly must on-board significant numbers of new staff at one time as part of the transition into our firm of new global accounts, which again makes communications of our policies and driving performance consistency particularly challenging. An employee we hire may be subject to restrictions under employment agreements with previous employers that can restrict their activities, and therefore their contribution, for a period of time after they join us. For example, they may be prohibited from soliciting business from certain clients, or from soliciting other individuals to join us as employees. The worldwide credit crisis and economic recession caused us to restructure certain parts of our business in 2009, and to a lesser degree during 2010, in order to size them properly relative to levels of business activity we expect in the markets in which we compete. These activities, which may recur in the future, present additional risks to the business. When addressing staffing in connection with a restructuring of our organization or a downturn in economic conditions or activity, we must take into account the employment laws of the countries in which actions are contemplated. In some cases, this can result in significant costs, time delays in implementing headcount reductions and, potentially, litigation regarding allegedly improper employment practices. NONCOMPLIANCE WITH POLICIES; COMMUNICATIONS AND ENFORCEMENT OF OUR POLICIES AND OUR CODE OF BUSINESS ETHICS. The geographic and cultural diversity in our organization makes it more challenging to communicate the importance of adherence to our Code of Business Ethics and our Vendor Code of Conduct, to monitor and enforce compliance with its provisions on a worldwide basis, and to ensure local compliance with United States and English laws that apply globally in certain circumstances. These include the Foreign Corrupt Practices Act, the Patriot Act and the Sarbanes-Oxley Act of 2002 in the United States and the Bribery Act in the United Kingdom. Breaches of our Code of Business Ethics, particularly by our executive management, could have a material adverse effect. Breaches of our Vendor Code of Conduct by vendors whom we retain as a principal for client engagements can also lead to significant losses to clients from financial liabilities that might result. EMPLOYEE, VENDOR AND THIRD-PARTY MISCONDUCT. Like any business, we run the risk that employee fraud or other misconduct could occur. In a company such as ours with over 50,000 employees, it is not always possible to deter employee misconduct, and the precautions we take to prevent and detect this activity may not be effective in all cases. Employee misconduct, including fraud and involvement in in-coming or out-going bribery situations, can cause significant financial or reputational harm to any business, from which full recovery cannot be assured. We also may not have insurance that covers any losses in full or that covers losses from particular criminal acts. Because we often hire third-party vendors and suppliers to perform services for our own account or for clients, we are also subject to the consequences of fraud, bribery or misconduct by employees of our vendors, which also can result in significant financial or reputational harm (even if we have been adequately protected from a legal 59 standpoint). We have instituted a Vendor Code of Conduct, which is published in multiple languages on our public Web site, and which is intended to communicate to our vendors the standards of conduct we expect them to uphold. Anecdotally, the risk that the Company will be the victim of fraud, both from employees and third parties, is generally thought to increase during times of general economic stress such as we experienced particularly during 2008 and 2009. An example of a third-party fraud would be attempts to draw on bank accounts by way of forged checks or by corporate identity theft, both of which we have increasingly experienced in recent years as attempts but without significant financial loss. SCRUTINY OF EXECUTIVE COMPENSATION PROGRAMS; INFLUENCE OF SHAREHOLDER ADVOCACY GROUPS. In recent years, there has been increasing scrutiny of the executive compensation practices of all public companies in the United States. Shareholders have been given increasing rights to vote on the acceptability of pay practices and the issuance of equity compensation. Independent shareholder advocacy groups have also had increasing influence on the decisions of institutional investors on how to vote on executive compensation matters. In the event that these emerging circumstances result in changes to our pay practices or our ability to issue equity compensation to executives or otherwise to deduct executive compensation, we may have difficulty in retaining our executives or we could experience additional tax costs with respect to our compensation programs. ITEM 1B. UNRESOLVED STAFF COMMENTS None. ITEM 2. PROPERTIES Our principal corporate holding company headquarters are located at 200 East Randolph Drive, Chicago, Illinois, where we currently occupy over 165,000 square feet of office space pursuant to a lease that expires in May 2017. Our regional headquarters for our Americas, EMEA and Asia Pacific businesses are located in Chicago, London and Singapore, respectively. We have over 200 corporate offices worldwide located in most major cities and metropolitan areas as follows: 93 offices in 8 countries in the Americas (including 78 in the United States), 69 offices in 27 countries in EMEA and 64 offices in 15 countries in Asia Pacific. In addition, we have on-site property and corporate offices located throughout the world. On-site property management offices are generally located within properties that we manage and are provided to us without cost. ITEM 3. LEGAL PROCEEDINGS The Company has contingent liabilities from various pending claims and litigation matters arising in the ordinary course of business, some of which involve claims for damages that are substantial in amount. Many of these matters are covered by insurance (including insurance provided through a captive insurance company), although they may nevertheless be subject to large deductibles or retentions, and the amounts being claimed may exceed the available insurance. Although the ultimate liability for these matters cannot be determined, based upon information currently available, we believe the ultimate resolution of such claims and litigation will not have a material adverse effect on our financial position, results of operations or liquidity. ITEM 4. MINE SAFETY DISCLOSURES Not applicable. 60 ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED SHAREHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES Our common stock is listed for trading on the New York Stock Exchange under the symbol “JLL.” As of February 13, 2014, there were 45,134 beneficial holders of our common stock. The following table sets forth the high and low daily closing prices of our common stock as reported on the New York Stock Exchange and dividends paid by quarter. Stock Price Range High Low Dividends Per Share $ $ $ $ $ $ $ $ 102.80 97.10 100.02 100.69 86.16 83.81 85.09 87.08 $ $ $ $ $ $ $ $ 82.68 82.15 86.50 85.56 73.53 64.67 66.56 63.21 $ $ $ $ 0.22 0.22 0.20 0.20 2013 Fourth Quarter Third Quarter Second Quarter First Quarter 2012 Fourth Quarter Third Quarter Second Quarter First Quarter Dividends On December 13, 2013, we paid a semi-annual dividend of $0.22 per share of our common stock to holders of record at the close of business on November 15, 2013. The Company also paid a cash dividend of $0.22 per share of its common stock on June 14, 2013, to holders of record at the close of business on May 15, 2013. At the Company’s discretion, a dividend-equivalent in the same amount was also paid simultaneously on outstanding but unvested restricted stock units granted under the Company’s Stock Award and Incentive Plan. There can be no assurance that future dividends will be declared since the actual declaration of future dividends and the establishment of record and payment dates remains subject to final determination by the Company’s Board of Directors. Transfer Agent Computershare P.O. Box 358015 Pittsburgh, PA 15252-8015 Equity Compensation Plan Information For information regarding our equity compensation plans, including both shareholder approved plans and plans not approved by shareholders, see Item 12. Security Ownership of Certain Beneficial Owners and Management. 61 Comparison of Cumulative Total Return COMPARISON OF 5 YEAR CUMULATIVE TOTAL RETURN AMONG JONES LANG LASALLE INCORPORATED, THE S&P 500 INDEX AND A PEER GROUP The following graph compares the cumulative 5-year total return to shareholders of Jones Lang LaSalle Incorporated’s common stock relative to the cumulative total returns of the S&P 500 index, and a customized peer group that includes; 1) CBRE Group Inc. (CBG), a global commercial real estate services company that is publicly traded in the United States, 2) First Service (FRSV), the publicly traded parent of Colliers International, 3) Savills Plc. (SVL.L), a real estate services firm that is traded on the London Stock Exchange, and 4) UGL Limited ( UGL), the publicly traded parent of DTZ that is traded on the Australian Stock Exchange. The graph below assumes that the value of the investment in the Company’s common stock, the S&P 500 index, and in the peer group (including reinvestment of dividends) was $100 on December 31, 2008 and tracks it through December 31, 2013. $500 $450 $400 $350 $300 $250 $200 $150 $100 $50 $- 12/08 12/09 12/10 Jones Lang LaSalle 12/11 S&P 500 12/12 12/13 Peer Group December 31, 2008 2009 2010 2011 2012 100 100 100 219 126 263 305 145 384 224 148 289 308 171 371 2013 378 226 495 $ $ $ Jones Lang LaSalle S&P 500 Peer Group Share Repurchases We have made no share repurchases under our share repurchase program in 2013 or 2012. 62 ITEM 6. SELECTED FINANCIAL DATA (UNAUDITED) The following table sets forth our summary historical consolidated financial data. The information should be read in conjunction with our consolidated financial statements and related notes and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included elsewhere herein. (IN THOUSANDS, EXCEPT SHARE AND PER SHARE DATA) Statements of Operations Data: Revenue YEAR ENDED DECEMBER 31, 2013 2012 2011 2010 2009 $ 4,461,591 3,932,830 3,584,544 2,925,613 2,480,736 Operating income 368,819 289,403 251,205 260,658 116,404 Interest expense, net of interest income (34,718) (35,173) (35,591) (45,802) (55,018) Equity earnings (losses) from real estate ventures Income before provision for income taxes and minority interest Provision for income taxes 31,343 23,857 6,385 (11,379) (58,867) 365,444 92,092 278,087 69,244 221,999 56,387 203,477 49,038 2,519 5,677 Net income (loss) 273,352 208,843 165,612 154,439 (3,158) Net income attributable to noncontrolling interest Net income (loss) attributable to the 3,487 793 1,228 537 437 Company $ 269,865 208,050 164,384 153,902 (3,595) Dividends on unvested common stock, net of tax Net income (loss) available to common 409 494 387 378 514 shareholders $ 269,456 207,556 163,997 153,524 (4,109) Basic earnings (loss) per common share before dividends on unvested common stock Dividends on unvested common stock, net of tax Basic earnings (loss) per common share Basic weighted average shares outstanding Diluted earnings (loss) per common share dividends on unvested common stock $ $ $ Dividends on unvested common stock, net of tax Diluted earnings (loss) per common share $ 6.10 4.74 3.81 3.64 (0.09) (0.01) 6.09 (0.01) 4.73 (0.01) 3.80 (0.01) 3.63 (0.02) (0.11) 44,258,878 43,848,737 43,170,383 42,295,526 38,543,087 5.99 4.64 3.71 3.49 (0.09) (0.01) 5.98 (0.01) 4.63 (0.01) 3.70 (0.01) 3.48 (0.02) (0.11) Diluted weighted average shares outstanding 45,072,120 44,799,437 44,367,359 44,084,154 38,543,087 63 YEAR ENDED DECEMBER 31, (IN THOUSANDS) 2013 2012 2011 2010 2009 Other Data: EBITDA (1) Ratio of earnings to fixed charges (2) Cash flows provided by (used in): Operating activities Investing activities Financing activities $ $ 476,119 5.33X 390,783 4.28X 338,807 3.86X 319,937 3.73X 139,921 1.69X 293,167 (164,212) (128,388) 327,698 (151,252) (208,741) 211,338 (389,316) 110,535 384,270 (90,876) (110,760) 250,554 (85,725) (141,459) Assets under management (3) Total square feet under management $47,600,000 2,954,000 47,000,000 2,606,000 47,700,000 2,098,000 41,300,000 1,784,000 39,900,000 1,569,000 Balance Sheet Data: Cash and cash equivalents Total assets Total debt (4) Deferred business acquisition $ 152,726 4,597,353 454,522 152,159 4,351,499 476,223 184,454 3,932,636 528,091 251,897 3,349,861 226,200 69,263 3,096,933 198,399 obligations (5) Total liabilities Total Company shareholders’ equity 135,236 2,406,544 2,179,669 213,433 2,392,243 1,951,183 299,060 2,238,256 1,691,129 298,545 1,777,926 1,568,931 393,589 1,714,319 1,378,929 (1) EBITDA represents earnings before interest expense, net of interest income, income taxes, depreciation and amortization. Although EBITDA is a non-GAAP financial measure, it is used extensively by management and is useful to investors and lenders as one of the primary metrics for evaluating debt, to sustain potential future increases in debt and to satisfy capital requirements. EBITDA also is used in the calculations of certain covenants related to our revolving credit facility. However, EBITDA should not be considered as an alternative either to net income (loss) available to common shareholders or net cash provided by operating activities, both of which are determined in accordance with U.S. generally accepted accounting principles (“U.S. GAAP”). Because EBITDA is not calculated under U.S. GAAP, our EBITDA may not be comparable to similarly titled measures used by other companies. Below is a reconciliation of our net income (loss) to EBITDA ($ in thousands): YEAR ENDED DECEMBER 31, 2010 2011 2012 2013 Net income (loss) available to common shareholders Interest expense, net of interest income Provision for income taxes Depreciation and amortization $ 269,456 34,718 92,092 79,853 207,556 35,173 69,244 78,810 163,997 35,591 56,387 82,832 153,524 45,802 49,038 71,573 2009 (4,109) 55,018 5,677 83,335 EBITDA $ 476,119 390,783 338,807 319,937 139,921 64 Below is a reconciliation of our net cash provided by operating activities, the most comparable cash flow measure on the statements of cash flows, to EBITDA ($ in thousands): YEAR ENDED DECEMBER 31, 2013 2011 2010 2012 2009 Net cash provided by operating activities Interest expense, net of interest income Provision for income taxes Change in working capital and non-cash expenses $ 293,167 327,698 211,338 384,270 250,554 34,718 35,173 35,591 55,018 92,092 69,244 56,387 5,677 56,142 (41,332) 35,491 (159,173) (171,328) 45,802 49,038 EBITDA $ 476,119 390,783 338,807 319,937 139,921 (2) For purposes of computing the ratio of earnings to fixed charges, “earnings” represents net earnings before income taxes, and certain adjustments for activity relative to equity earnings, plus fixed charges, less capitalized interest. Fixed charges consist of interest expense, including amortization of debt discount and financing costs, capitalized interest and one-third of rental expense, which we believe is representative of the interest component of rental expense. (3) Assets under management represent the aggregate fair value or cost basis (where an appraisal is not available) of assets managed by LaSalle. Assets under management data for separate account and fund management amounts are reported based on a one quarter lag. (4) Total debt includes long-term borrowing under our revolving Credit facility, Long-term senior notes and Short-term borrowing, primarily local overdraft facilities. (5) Deferred business acquisition obligations include both the short-term and long-term obligations to sellers of business for acquisitions that were closed as of December 31, 2013, with the only condition on these payments being the passage of time. These obligations are included in debt in the calculation of our leverage ratio under our credit facility. 65 ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following discussion and analysis should be read in conjunction with our Selected Financial Data and Consolidated Financial Statements, including the notes thereto, appearing elsewhere in this Form 10-K. The following discussion and analysis contains certain forward-looking statements generally identified by the words anticipates, believes, estimates, expects, plans, intends and other similar expressions. Such forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause Jones Lang LaSalle’s actual results, performance, achievements, plans and objectives to be materially different from any future results, performance, achievements, plans and objectives expressed or implied by such forward-looking statements. See the Cautionary Note Regarding Forward-Looking Statements after Part IV, Item 15. Exhibits and Financial Statement Schedules. We present our Management’s Discussion and Analysis in six sections, as follows: (1) (2) (3) (4) (5) (6) An executive summary of our business; A summary of our critical accounting policies and estimates; Certain items affecting the comparability of results and certain market and other risks that we face; The results of our operations, first on a consolidated basis and then for each of our business segments; Consolidated cash flows; and Liquidity and capital resources. EXECUTIVE SUMMARY Jones Lang LaSalle provides comprehensive integrated real estate and investment management expertise on a local, regional and global level to owner, occupier, and investor clients and developers. We are an industry leader in property and corporate facility management services, with a portfolio of approximately 3.0 billion square feet worldwide. We deliver our array of Real Estate Services (“RES”) product offerings across our three geographic business segments: (1) the Americas, (2) Europe, Middle East and Africa (“EMEA”), and (3) Asia Pacific. Our fourth business segment, LaSalle Investment Management, a member of the Jones Lang LaSalle group, is one of the world’s largest and most diversified real estate investment management firms, with approximately $47.6 billion of assets under management across the globe. In 2013, we generated revenue of $4.5 billion across our four business segments. In addition to U.S. dollars, we also generated revenue in euros, British pounds, Australian dollars, Japanese yen, Hong Kong dollars, Singapore dollars and a variety of other currencies. The broad range of real estate services we offer includes (in alphabetical order): • Agency Leasing • Capital Markets • Corporate Finance • Energy and Sustainability Services • • • Logistics and Supply-Chain Management • Mortgage Origination and Servicing Facility Management Outsourcing (Owners) Investment Management Project and Development Management / Construction Property Management (Investors) • • • Real Estate Investment Banking / Merchant Banking • Research • • Tenant Representation • Valuations • Value Recovery and Receivership Services Strategic Consulting and Advisory Services We work for a broad range of clients that represent a wide variety of industries and are based in markets throughout the world. Our clients vary greatly in size. They include for-profit and not-for-profit entities of all kinds, public-private partnerships and governmental (“public sector”) entities. Increasingly, we are offering services to smaller middle-market companies that are looking to outsource real estate services. Through our LaSalle Investment Management subsidiary, we invest for clients on a global basis in both publicly traded real estate securities and private assets. 66 See Item 1. Business for additional information on the services we provide, as well as our “Value Drivers for Providing Superior Client Service and Prospering as a Sustainable Enterprise,” our “Global Strategic Priorities,” our “Competitive Differentiators,” and “Industry Trends.” See also Item 1A. Risk Factors, for the various risk factors that impact our business. SUMMARY OF CRITICAL ACCOUNTING POLICIES AND ESTIMATES An understanding of our accounting policies is necessary for a complete analysis of our results, financial position, liquidity and trends. The preparation of our financial statements requires management to make certain critical accounting estimates and judgments that impact (1) the stated amount of assets and liabilities, (2) disclosure of contingent assets and liabilities at the date of the financial statements, and (3) the reported amounts of revenue and expenses during the reporting periods. These accounting estimates are based on management’s judgment. We consider them to be critical because of their significance to the financial statements and the possibility that future events may differ from current judgments, or that the use of different assumptions could result in materially different estimates. We review these estimates on a periodic basis to ensure reasonableness. Although actual amounts likely differ from such estimated amounts, we believe such differences are not likely to be material. Revenue Recognition The SEC’s Staff Accounting Bulletin No. 101, “Revenue Recognition in Financial Statements” (“SAB 101”), as amended by SAB 104, provides guidance on the application of U.S. generally accepted accounting principles (“U.S. GAAP”) to selected revenue recognition issues. Additionally, the FASB’s Accounting Standards Codification (“ASC”) 605-45, “Principal and Agent Considerations,” provides guidance when accounting for reimbursements received from clients. We earn revenue from the following principal sources: • • • • • Transaction commissions; Advisory and management fees; Incentive fees; Project and development management fees; and Construction management fees. Some of the contractual terms related to the process of earning revenue from these sources, including potentially contingent events, can be complex and so require us to make judgments about the timing of when revenue should be recognized. For a detailed discussion of our revenue recognition policies, see the Revenue Recognition section of Note 2, Summary of Significant Accounting Policies, of the Notes to Consolidated Financial Statements. Allowance for Uncollectible Accounts Receivable We estimate the allowance necessary to provide for uncollectible accounts receivable. This estimate includes specific accounts from which payment has become unlikely. We also base this estimate on historical experience, combined with a careful review of current developments and with a strong focus on credit quality. The process by which we calculate the allowance begins with the individual business units where specific uncertain accounts are identified and reserved as part of an overall reserve that is formulaic and driven by the age profile of the receivables and our historical experience. We then review these allowances on a quarterly basis to ensure they are appropriate. As part of this review, we develop a range of potential allowances on a consistent formulaic basis. Our allowance for uncollectible accounts receivable as determined under this methodology was $18.8 million and $19.5 million at December 31, 2013 and 2012, respectively. Bad debt expense was $8.7 million, $6.6 million and $10.3 million for the years ended December 31, 2013, 2012 and 2011, respectively. We believe that we have an adequate reserve for our accounts receivables at December 31, 2013 given the current economic conditions and the credit quality of our clients. However, changes in our estimates of collectibility could significantly impact our bad debt expense in the future. For 67 additional information on our allowance for uncollectible accounts see the Accounts Receivable section of Note 2, Summary of Significant Accounting Policies, of the Notes to Consolidated Financial Statements. Asset Impairments The property and equipment we use in our business substantially consists of computer equipment and software, leasehold improvements, and furniture, fixtures and equipment. We have recorded goodwill and other identified intangibles from a series of acquisitions. We also invest in certain real estate ventures that own and operate commercial real estate. Typically, these are co-investments in funds that our investment management business establishes in the ordinary course of business for its clients. These investments include non-controlling ownership interests generally ranging from less than 1% to 15% of the respective ventures. These investments are accounted for under the equity method of accounting or at fair value in the accompanying Consolidated Financial Statements due to the nature of our non-controlling ownership. Goodwill: Historically, we have grown, in part, through a series of acquisitions. Consistent with the services nature of the businesses we have acquired, the largest asset on our balance sheet is goodwill. We do not amortize this goodwill; instead, we evaluate goodwill for impairment at least annually. In September 2011, the FASB issued Accounting Standard Update (“ASU”) 2011-08, “Testing Goodwill for Impairment.” ASU 2011-08 permits an entity to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount as a basis for determining whether it is necessary to perform the two-step goodwill impairment test. We have used qualitative factors in accordance with the provisions of ASU 2011-08, with respect to the performance of our annual impairment test of goodwill for the last three years. We determined that no indicators of impairment existed primarily because (1) our market capitalization has consistently exceeded our carrying value by a significant margin, (2) our overall financial performance has been solid and improving in the face of mixed economic environments, and (3) forecasts of operating income and cash flows generated by our reporting units appear sufficient to support the carrying values of the net assets of each reporting unit. In addition to our annual impairment evaluation, we consider whether events or circumstances have occurred in the period subsequent to our annual impairment testing which indicate that it is more likely than not an impairment loss has occurred. For additional information on goodwill and intangible asset impairment testing see the Business Combinations, Goodwill and Other Intangible Assets section of Note 2, Summary of Significant Accounting Policies, of the Notes to Consolidated Financial Statements. Investments in Real Estate Ventures: We review investments in real estate ventures accounted for under the equity method on a quarterly basis for indications of whether we may not be able to recover the carrying value of the real estate assets underlying our Investments in real estate ventures and whether our equity investments are other than temporarily impaired. When events or changes in circumstances indicate that the carrying amount of a real estate asset underlying one of our investments in real estate ventures may be impaired, we review the recoverability of the carrying amount of the real estate asset in comparison to an estimate of the future undiscounted cash flows expected to be generated by the underlying asset. When the carrying amount of the real estate asset is in excess of the future undiscounted cash flows, we use a discounted cash flow approach to determine the fair value of the asset in computing the amount of the impairment. We then record the portion of the impairment loss related to our investment in the reporting period within Equity earnings (losses) from real estate ventures on our Consolidated Statements of Comprehensive Income. Additionally, we consider a number of factors, including our share of investment cash flows and the fair value of our investments, in determining whether or not our equity investment is other than temporarily impaired. Equity earnings from real estate ventures included impairment charges of $6.5 million, $7.9 million, and $5.6 million for the years ending December 31, 2013, 2012, and 2011, respectively, representing our co-investment share of the impairment charges against individual assets held by our real estate ventures. Declines 68 in real estate markets and in the length of time that certain assets might be held for investment adversely impacted our operating assumptions and forecasted exit capitalization rates, resulting in our determination that certain real estate investments had become impaired. It is reasonably possible that if real estate values or the periods over which assets are held decline, we may sustain additional impairment charges on our Investments in real estate ventures in future periods. For investments in real estate ventures for which the fair value option has been elected, our investment is increased or decreased each reporting period by the difference between the fair value of the investment and the carrying value at the balance sheet date. These fair value adjustments are reflected as unrealized gains or losses in our Consolidated Statements of Comprehensive Income within Equity earnings from real estate ventures. For the years ended December 31, 2013, 2012, and 2011, fair value gains of $5.1 million, $2.0 million, and $0.6 million, respectively, were included in Equity earnings. Income Taxes We account for income taxes under the asset and liability method. We recognize deferred tax assets and liabilities for the future tax consequences attributable to (1) differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases, and (2) operating loss and tax credit carryforwards. We measure deferred tax assets and liabilities using the enacted tax rates expected to apply to taxable income in the years in which we expect those temporary differences to be recovered or settled. We recognize into income the effect on deferred tax assets and liabilities of a change in tax rates in the period that includes the enactment date. Because of the global and cross border nature of our business, our corporate tax position is complex. We generally provide for taxes in each tax jurisdiction in which we operate based on local tax regulations and rules. Such taxes are provided on net earnings and include the provision of taxes on substantively all differences between financial statement amounts and amounts used in tax returns, excluding certain non-deductible items and permanent differences. Our global effective tax rate is sensitive to the complexity of our operations as well as to changes in the mix of our geographic profitability. Local statutory tax rates range from 12% to 40% in the countries in which we have significant operations. We evaluate our estimated effective tax rate on a quarterly basis to reflect forecast changes in: (1) (2) (3) (4) Our geographic mix of income; Legislative actions on statutory tax rates; The impact of tax planning to reduce losses in jurisdictions where we cannot recognize the tax benefit of those losses; and Tax planning for jurisdictions affected by double taxation. We reflect the benefit from tax planning when we believe it is probable that it will be successful, which usually requires that certain actions have been initiated. We provide for the effects of income taxes on interim financial statements based on our estimate of the effective tax rate for the full year. Our effective tax rates for years ended December 31, 2013, 2012 and 2011 were 25.2%, 24.9% and 25.4%, respectively, which reflected our continued disciplined management of our global tax position. Lower tax rate jurisdictions (those with effective national and local combined tax rates of 25% or lower) with meaningful contributions to our effective tax rate include: Macau (12%), Ireland (12.5%), Cyprus (12.5%), Hong Kong (16.5%), Singapore (17%), Poland (19%), Turkey (20%), the United Kingdom (23.25%), Korea (24.2%), the Netherlands (25%) and Republic of China (25%). Based on our historical experience and future business plans, we do not expect to repatriate our foreign source earnings to the United States. As a result, we have not provided deferred taxes on such earnings or the difference 69 between tax rates in the United States and the various international jurisdictions where we earn such amounts. Further, there are various limitations on our ability to utilize foreign tax credits on such earnings when we repatriate them. As such, we may incur taxes in the United States upon repatriation without credits for foreign taxes paid on such earnings. We have not provided a deferred U.S. tax liability on the unremitted earnings of international subsidiaries because it is our intent to permanently reinvest such earnings outside of the United States. If repatriation of all such earnings were to occur, we estimate that our resulting U.S. tax liability would be approximately $92 million, net of the benefits of utilization of foreign tax credits and net operating loss carryovers. We believe that our policy of permanently reinvesting earnings of foreign subsidiaries does not significantly impact our liquidity. We have established valuation allowances against deferred tax assets where expected future taxable income does not support their realization on a more likely than not basis. We formally assess the likelihood of being able to utilize current tax losses in the future on a country-by-country basis, with the determination of each quarter’s income tax provision. We establish or increase valuation allowances upon specific indications that the carrying value of a tax asset may not be recoverable. Alternatively, we reduce valuation allowances upon (1) specific indications that the carrying value of the tax asset is more likely than not recoverable or (2) the implementation of tax planning strategies allowing an asset we previously determined not realizable to be viewed as realizable. The table below summarizes certain information regarding the gross deferred tax assets and valuation allowance as of December 31, 2013 and 2012 ($ in millions): Gross deferred tax assets Valuation allowance $ 2013 373.7 60.5 2012 380.1 53.8 The decrease in gross deferred tax assets in 2013 was primarily the result of tax loss carryover utilization. We evaluate our segment operating performance before tax, and do not consider it meaningful to allocate tax by segment. Estimations and judgments relevant to the determination of tax expense, assets and liabilities require analysis of the tax environment and the future profitability, for tax purposes, of local statutory legal entities rather than business segments. Our statutory legal entity structure generally does not mirror the way that we organize, manage and report our business operations. For example, the same legal entity may include both LaSalle and RES businesses in a particular country. At December 31, 2013, the amount of unrecognized tax benefits was $81.1 million. We believe it is reasonably possible that matters for which we have recorded $45.4 million of gross unrecognized tax benefits will be resolved within twelve months after December 31, 2013, including $34.5 million of such benefits for which related indemnification assets are recorded. The recognition of tax benefits, and other changes to the amounts of our unrecognized tax benefits, may occur as the result of ongoing operations, the outcomes of audits or other examinations by tax authorities, or the passing of statutes of limitations. We do not expect changes to our unrecognized tax benefits to have a significant impact on net income or the financial position of the Company. We do not believe that we have material tax positions for which the ultimate deductibility is highly certain but for which there is uncertainty about the timing of such deductibility. Self-Insurance Programs In our Americas business we have chosen to retain certain risks regarding health insurance and workers’ compensation rather than purchase third-party insurance. Estimating our exposure to such risks involves subjective judgments about future developments. 70 We supplement our traditional global insurance program by the use of a captive insurance company to provide professional indemnity and employment practices insurance on a “claims made” basis. Professional indemnity claims can be complex and take a number of years to resolve, and it can be difficult to accurately estimate the ultimate cost of these claims. • Health Insurance: We self-insure our health benefits for all U.S.-based employees, although we purchase stop-loss coverage on an annual basis to limit our exposure. We self-insure because we believe that on the basis of our historic claims experience, the demographics of our workforce and trends in the health insurance industry, we incur reduced expense by self-insuring our health benefits as opposed to purchasing health insurance through a third party. We estimate our likely full-year cost at the beginning of the year and expense this cost on a straight-line basis throughout the year. In the fourth quarter, we estimate the required reserve for unpaid health costs, including those not yet reported, we would need at year-end. Given the nature of medical claims, it may take up to 24 months for claims to be processed and recorded. The accrual balance for the 2013 program was $7.1 million at December 31, 2013, and the accrual balance for the 2012 program was $10.2 million at December 31, 2012. The table below sets out certain information related to the cost of the health insurance program for the years ended December 31, 2013, 2012 and 2011 ($ in millions): Expense to Company Employee contributions Adjustment to prior year reserve Total program cost 2013 2012 2011 29.8 11.8 (0.4) 41.2 26.7 10.4 (2.7) 34.4 23.8 9.4 0.4 33.6 $ $ • Workers’ Compensation Insurance: We are self-insured for workers’ compensation insurance claims because our workforce has historically experienced fewer claims than is normal for our industry. We purchase stop-loss coverage to limit our exposure to large, individual claims. We accrue workers’ compensation expense based on the applicable state’s rate and job classifications. On an annual basis in the third quarter, we engage in a comprehensive analysis to develop a range of potential exposure, and considering actual experience, we reserve within that range. We accrue the difference between our estimate of potential exposure and our reserve. The changes in estimate for the years ended December 31, 2013, 2012 and 2011, were credits of $1.5 million, $0.0 million, and $4.8 million, respectively. Our accruals for workers’ compensation insurance claims, which can relate to multiple years, were $25.2 million and $20.7 million at December 31, 2013 and 2012, respectively. The table below sets out the range and our actual reserve for the past two years ($ in millions): December 31, 2013 December 31, 2012 MAXIMUM RESERVE MINIMUM RESERVE ACTUAL RESERVE $25.2 20.7 21.1 18.3 25.2 20.7 Given the uncertain nature of claim reporting and settlement patterns associated with workers’ compensation insurance, we have accrued at the higher end of the range. • Captive Insurance Company: In order to better manage our global insurance program and support our risk management efforts, we supplement our traditional insurance program by the use of a wholly- owned captive insurance company to provide professional indemnity and employment practice liability insurance coverage on a “claims made” basis. The level of risk retained by our captive insurance company, with respect to professional indemnity claims, is up to $2.5 million per claim. The accruals for professional indemnity claims facilitated through our captive insurance company, which relate to multiple years, were $6.2 million and $1.6 million, as of December 31, 2013 and 2012, respectively. 71 Professional indemnity insurance claims can be complex and take a number of years to resolve. Within our captive insurance company, we estimate the ultimate cost of these claims by way of specific claim accruals developed through periodic reviews of the circumstances of individual claims. When a potential loss event occurs, management estimates the ultimate cost of the claims and accrues the related cost when probable and estimable. NEW ACCOUNTING STANDARDS See New Accounting Standards section of Note 2 of the Notes to Consolidated Financial Statements. ITEMS AFFECTING COMPARABILITY Macroeconomic Conditions Our results of operations and the variability of these results are significantly influenced by macroeconomic trends, the geo-political environment, the global and regional real estate markets as well as the financial and credit markets. These macroeconomic conditions have had, and we expect to continue to have, a significant impact on the variability of our results of operations. LaSalle Investment Management Revenue Our investment management business is in part compensated through the receipt of incentive fees where performance of underlying funds’ investments exceeds agreed-to benchmark levels. Depending upon performance and the contractual timing of measurement periods with clients, these fees can be significant and vary substantially from period to period. Equity earnings from real estate ventures also may vary substantially from period to period for a variety of reasons, including as a result of: (1) impairment charges, (2) realized gains on asset dispositions or (3) incentive fees recorded as equity earnings. The timing of recognition of these items may impact comparability between quarters, in any one year, or compared to a prior year. The comparability of these items can be seen in Note 3 of the Notes to Consolidated Financial Statements and is discussed further in Segment Operating Results included herein. Transactional-Based Revenue Transactional-based fees for real estate investment banking, capital markets activities and other services within our Real Estate Services businesses increase the variability of the revenue we receive that relates to the size and timing of our clients’ transactions. Capital market transactions increased significantly in 2013 as economic conditions have generally improved. The timing and the magnitude of these fees can vary significantly from year to year and quarter to quarter, and from region to region. Termination of Stock Ownership Program We terminated our Stock Ownership Program (the “SOP”) in connection with incentive compensation (or “bonus”) payments for 2012 performance and beyond. Since the start of the SOP, our employee population has grown significantly and other aspects of our compensation programs have evolved, as a result of which we have determined that (1) there are other more targeted and strategic approaches we can take in order to enhance our equity incentive compensation programs, and (2) we can do so in a way that will be less dilutive to shareholders than the SOP would be if we continued this plan. In prior years, the SOP was a mandatory element of the incentive compensation for certain senior management. The SOP generally required that from 10% to 20% of incentive compensation, including annual bonuses and periodic commission payments, be deferred and delivered in restricted stock units, rather than paid immediately in cash. Half of the restricted stock units granted under the SOP vested eighteen months from January 1st in the year following the year of performance, and the remaining half vested thirty months from that date. We amortize 72 related compensation cost to expense over the service period consisting of the 12 months of the year to which payment of restricted stock relates, plus the periods over which the restricted stock units vest, with the final SOP awards vesting on July 1, 2014. Although we have terminated the SOP, we will continue to require at least 15% of annual incentive compensation for members of our Global Executive Board to be paid in restricted stock units, and we will continue to amortize related compensation costs to expense over the service period consisting of the 12 months of the year to which payment of restricted stock relates, plus the period over which the restricted stock units vest. In prior years, the SOP resulted in the deferral of applicable incentive compensation over future vesting periods extending up to 36 months following the year of performance, whereas the termination of this program resulted in all incentive compensation expense for 2012 being recognized in 2012, with no SOP deferral as we had recognized in prior years. If the SOP had been eliminated for the year ended December 31, 2011, the comparative impact on our operating results would have been to increase compensation expense by $12.4 million. We estimate that the termination of the SOP plan resulted in approximately $11.2 million of accelerated compensation costs in 2012 that would otherwise have been deferred into 2013 and 2014. Foreign Currency We conduct business using a variety of currencies but we report our results in U.S. dollars. As a result, the volatility of currencies against the U.S. dollar may positively or negatively impact our results. This volatility can make it more difficult to perform period-to-period comparisons of the reported U.S. dollar results of operations, because such results may indicate a growth or decline rate that might not have been consistent with the real underlying growth or decline rate in the local operations. Consequently, we provide information about the impact of foreign currencies in the period-to-period comparisons of the reported results of operations in our discussion and analysis of financial condition in the Results of Operations section below. MARKET RISKS Market Risk The principal market risks we face due to the risk of loss arising from adverse changes in market rates and prices are: • • Interest rates on our credit facility; and Foreign exchange risks. In the normal course of business, we manage these risks through a variety of strategies, including hedging transactions using various derivative financial instruments such as foreign currency forward contracts. We enter into derivative instruments with high credit-quality counterparties and diversify our positions across such counterparties in order to reduce our exposure to credit losses. We do not enter into derivative transactions for trading or speculative purposes. Interest Rates We centrally manage our debt, considering investment opportunities and risks, tax consequences and overall financing strategies. We are primarily exposed to interest rate risk on our $1.2 billion revolving credit facility (the “Facility”), consisting of revolving credit that is available for working capital, investments, capital expenditures and acquisitions. Our average outstanding borrowings under the Facility were $450.5 million during 2013 with an effective interest rate of 1.4%. As of December 31, 2013, we had $155.0 million outstanding under the Facility. The Facility bears a variable rate of interest based on market rates. In November 2012, in an underwritten public offering, we issued $275.0 million of Long-term senior notes due November 2022 (the “Notes”). The Notes bear interest at an annual rate of 4.4%, subject to adjustment if a credit rating assigned to the Notes is downgraded below an investment grade rating (or subsequently upgraded). The issuance of these Notes at a fixed interest rate has helped to limit the Company’s exposure to future movements in interest rates. 73 Our overall interest rate risk management objective is to limit the impact of interest rate changes on earnings and cash flows and to lower our overall borrowing costs. To achieve this objective, in the past we have entered into derivative financial instruments such as interest rate swap agreements when appropriate and we may do so in the future. We did not enter into any such agreements in the prior three years and we had no such agreements outstanding at December 31, 2013. Foreign Exchange Foreign exchange risk is the risk that we will incur economic losses due to adverse changes in foreign currency exchange rates. Our revenue from outside of the United States totaled 56% and 55% of our total revenue for 2013 and 2012, respectively. Operating in international markets means that we are exposed to movements in foreign exchange rates, most significantly by the euro (13% of revenue for 2013) and the British pound (14% of revenue for 2013). We mitigate our foreign currency exchange risk principally by (1) establishing local operations in the markets we serve and (2) invoicing customers in the same currency as the source of the costs. The impact of translating expenses incurred in foreign currencies back into U.S. dollars offsets the impact of translating revenue earned in foreign currencies back into U.S. dollars. In addition, British pound and Singapore dollar expenses incurred as a result of our regional headquarters being located in London and Singapore, respectively, act as a partial operational hedge against our translation exposures to British pounds and Singapore dollars. We enter into forward foreign currency exchange contracts to manage currency risks associated with intercompany loan balances. At December 31, 2013, we had forward exchange contracts in effect with a gross notional value of $1.96 billion ($1.01 billion on a net basis) and a net fair value loss of $0.1 million. This net carrying loss is offset by a carrying gain in associated intercompany loans. Although we operate globally, we report our results in U.S. dollars. As a result, the strengthening or weakening of the U.S. dollar may positively or negatively impact our reported results. The following table sets forth the revenue derived from our most significant currencies on a revenue basis ($ in millions): 2013 % of Total 2012 % of Total United States dollar $ 1,954.3 British pound Euro Australian dollar Chinese yuan Hong Kong dollar Japanese yen Indian rupee Singapore dollar Other currencies 636.3 595.9 285.3 137.7 134.6 122.0 117.5 96.7 381.3 43.8% $ 14.3 13.4 6.4 3.1 3.0 2.7 2.6 2.2 8.5 1,754.1 44.6% 516.1 482.7 277.2 114.4 98.0 139.9 113.8 94.0 342.6 13.1 12.3 7.0 2.9 2.5 3.6 2.9 2.4 8.7 Total revenue $ 4,461.6 100.0% $ 3,932.8 100.0% We estimate that had euro-to-U.S. dollar exchange rates been 10% higher throughout the course of 2013, our reported operating income would have increased by $7.2 million. Had the British pound-to-U.S. dollar exchange rates been 10% higher throughout the course of 2013, our reported operating income would have increased by $1.0 million. These hypothetical calculations estimate the impact of translating results into U.S. dollars and do not include an estimate of the impact a 10% increase in the U.S. dollar against other currencies would have on our foreign operations. 74 Seasonality Our quarterly revenue and profits tend to grow progressively by quarter throughout the year. This is a result of a general focus in the real estate industry on completing or documenting transactions by fiscal-year-end and the fact that certain expenses are constant through the year. Historically, we have reported a relatively smaller profit in the first quarter and then increasingly larger profits during each of the following three quarters, excluding the recognition of investment-generated performance fees and co-investment equity gains or losses (each of which can be unpredictable). Such performance fees and co-investment equity gains or losses are generally recognized when assets are sold, the timing of which is geared toward the benefit of our clients. Non-variable operating expenses, which are treated as expenses when they are incurred during the year, are relatively constant on a quarterly basis. Inflation Our operating expenses fluctuate with our revenue and general economic conditions including inflation. However, we do not believe that inflation has had a material impact on our results of operations, during the three year period ending December 31, 2013. RESULTS OF OPERATIONS We operate in a variety of currencies but report our results in U.S. dollars, thus the volatility of these currencies against the U.S. dollar may positively or negatively impact our reported results. This volatility may result in the reported U.S. dollar revenue and expenses showing increases or decreases between years that may not be consistent with the real underlying increases or decreases in local currency operations. In order to provide more meaningful year-to-year comparisons of our reported results, we have included detail of the movements in certain reported lines of the Consolidated Statements of Comprehensive Income in both U.S. dollars and in local currencies in the tables throughout this section. We define market volumes for Leasing as gross absorption of office real estate space in square meters for the United States, Europe and selected markets in Asia Pacific. We define market volumes for Capital Markets as the US dollar equivalent value of investment sales transactions globally. 75 Reclassifications We report Equity earnings (losses) from real estate ventures in the Consolidated Statements of Comprehensive Income after Operating income. However, for segment reporting we reflect Equity earnings (losses) from real estate ventures within Total revenue. See Note 3 of the Notes to Consolidated Financial Statements for Equity earnings (losses) reflected within segment revenue, as well as discussion of how the Chief Operating Decision Maker (as defined in Note 3) measures segment results with Equity earnings (losses) included in segment revenue. Year Ended December 31, 2013 Compared with Year Ended December 31, 2012 ($ in millions) Revenue Real Estate Services: Leasing Capital Markets & Hotels Property & Facility Management (1) Project & Development Services (1) Advisory, Consulting and Other LaSalle Investment Management Fee revenue Gross contract costs Total revenue Operating expenses, excluding gross contract costs Gross contract costs Depreciation and amortization Restructuring and acquisition charges Total operating expenses Operating income Twelve Months Ended December 31, 2013 Twelve Months Ended December 31, 2012 Change in U.S. dollars % Change in Local Currency $ $ $ $ $ 1,329.7 708.4 947.7 372.4 413.9 254.7 4,026.8 434.8 4,461.6 3,559.8 434.8 79.9 18.3 4,092.8 368.8 1,277.8 51.9 512.9 195.5 97.6 850.1 16.6 31.7 355.8 382.2 261.4 4% 38% 11% 5% 8% (6.7) (3)% 3,640.2 386.6 292.6 142.2 3,932.8 528.8 3,226.6 333.2 292.6 142.2 78.8 1.1 11% 49% 13% 10% 49% 1% 45.4 (27.1) (60)% 3,643.4 449.4 12% 5% 40% 14% 6% 9% (1)% 12% 51% 15% 12% 51% 2% (71)% 14% 289.4 79.4 27% 32% (1) Amounts adjusted to remove the impact of gross contract costs. REVENUE In 2013, fee revenue was $4.0 billion, a 12% increase in local currency from 2012, driven by a 40% local currency increase in Capital Markets & Hotels and a 14% local currency increase in Property & Facility Management fee revenue. Fee revenue growth was broad-based, with double-digit year-over-year growth in local currency in all three geographic segments. This full-year growth was due in part to fourth-quarter fee revenue increasing 17% in local currency to $1.3 billion, with all three of our geographic segments reporting year-over- year local currency fee revenue growth of 15% or more in the fourth quarter. Leasing revenue grew 5% in local currency, reflecting outperformance against market volumes that increased only 1% globally due to hesitancy of corporate occupiers to make leasing decisions. Leasing revenue in the Americas and EMEA grew 6% and 7% in local currency, respectively, and decreased 6% in local currency in Asia Pacific, outperforming a regional market volume decrease of 12%. The most significant revenue growth was 76 in Capital Markets & Hotels which increased 40% in local currency driven by strong growth across all geographic segments and significantly exceeded the growth in global investment volumes, which increased 21%. Property & Facility Management fee revenue grew 14% in local currency due to new real estate outsourcing client wins, driving growth in our annuity Real Estate Services businesses. Project & Development Services fee revenue increased 6% in local currency, with positive contributions from each geographic segment, led by a 9% increase in EMEA. LaSalle Investment Management’s advisory fees were comparable with the prior year in local currency, with increases from new mandates and real estate funds offset by the impact of portfolio sales that contributed to $14 million of incentive fees and $31 million of equity earnings during 2013. Our total revenue increased 13% in U.S. dollars and 15% in local currency. The difference between the local currency increase and the U.S. dollar increase was driven primarily by the year-over-year weakening in major Asia Pacific currencies, with the Japanese yen decreasing 22%, the Indian rupee decreasing 10% and the Australian dollar decreasing 7%. OPERATING EXPENSES In 2013, operating expenses, excluding gross contract costs (“fee-based operating expenses”) increased to $3.6 billion, a year-over-year increase of 10%, 12% in local currency. This increase was due to costs to support higher revenue levels, increased incentive compensation due to higher transaction volumes and our continued investment in our operating platform to drive growth and efficiencies. Increased revenue and operating efficiencies resulted in improved operating margins. Fee-based operating margins, excluding restructuring and acquisition charges, as well as King Sturge intangible amortization of $2 million and $5 million for 2013 and 2012, respectively, were 9.7% and 9.3% for 2013 and 2012, respectively. Total operating expenses included $18 million of restructuring and acquisition charges, primarily for severance related to position eliminations, as well as integration costs from the King Sturge acquisition. INTEREST EXPENSE Net interest expense for 2013 was $34.7 million, down slightly from $35.2 million in 2012. Interest expense decreased by $10 million due to a reduction in interest accretion on deferred acquisition obligations, which decreased from $213 million at December 31, 2012, to $135 million at December 31, 2013. This decrease was offset by a $10 million increase in interest expense as a result of the diversification of our debt with the November 2012 issuance of $275 million 10-year long-term senior notes at a fixed rate of 4.4%. Net interest expense also decreased in 2013 due to lower average borrowings and improved pricing under our renewed credit facility. EQUITY EARNINGS FROM REAL ESTATE VENTURES In 2013, we recognized equity earnings of $31 million from our investments in real estate ventures, compared with $24 million in 2012, resulting primarily from the sale of assets within LaSalle Investment Management funds, reflective of positive investment performance. PROVISION FOR INCOME TAXES The provision for income taxes was $92 million in 2013, which represents an effective tax rate of 25.2%. See the Income Tax discussion in the Summary of Critical Accounting Policies and Estimates and Note 8 of the Notes to Consolidated Financial Statements for a further discussion of our effective tax rate. NET INCOME Net income attributable to common shareholders for the year ended December 31, 2013 was $269 million, or $5.98 per diluted weighted average share, compared with net income attributable to common shareholders of $208 million, or $4.63 per diluted weighted average share, for the year ended December 31, 2012. 77 SEGMENT OPERATING RESULTS We manage and report our operations as four business segments: The three geographic regions of Real Estate Services (“RES”) including: (1) Americas, (2) Europe, Middle East and Africa (“EMEA”), and (3) Asia Pacific; and (4) LaSalle Investment Management (“LaSalle”), which offers investment management services on a global basis. Each geographic region offers our full range of Real Estate Services (“RES”), including tenant representation and agency leasing, capital markets and hotels, property management, facility management, project and development services, and advisory, consulting and valuation services. We consider “property management” to be services provided to non-occupying property investors and “facility management” to be services provided to owner-occupiers. LaSalle provides investment management services to institutional investors and high-net-worth individuals. For segment reporting, we show revenue net of gross contract costs in our RES segments. Excluding these costs from revenue and expenses in a “net” presentation of “fee revenue” and “fee-based operating expense” more accurately reflects how we manage our expense base and operating margins. See Note 2, Revenue Recognition, of the Notes to Consolidated Financial Statements for additional information on our gross and net accounting. For segment reporting we also show Equity earnings (losses) from real estate ventures within our revenue line, since the related activity is an integral part of LaSalle. Finally, our measure of segment results also excludes Restructuring and acquisition charges. AMERICAS - REAL ESTATE SERVICES ($ in millions) Leasing Capital Markets & Hotels Property & Facility Management (1) Project & Development Services (1) Advisory, Consulting and Other Equity earnings Fee revenue Gross contract costs Total revenue Operating expenses, excluding gross contract costs Gross contract costs Operating income Twelve Months Ended December 31, 2013 879.3 $ 217.3 407.5 187.7 114.2 0.5 1,806.5 112.1 1,918.6 $ $ Twelve Months Ended December 31, 2012 829.6 168.5 358.8 182.1 107.0 Change in U.S. dollars 49.7 6% 48.8 29% 48.7 14% 3% 5.6 7.2 7% — 0.5 n.m. 1,646.0 160.5 10% 35.1 46% 1,723.0 195.6 11% 77.0 % Change in Local Currency 6% 29% 14% 4% 7% n.m. 10% 48% 12% $ $ 1,622.5 112.1 184.0 1,478.9 143.6 10% 35.1 46% 16.9 10% 77.0 167.1 10% 48% 10% (1) Amounts adjusted to remove the impact of gross contract costs. n.m. - not meaningful 78 Fee revenue for the Americas was $1.8 billion, an increase of 10% from 2012. Capital Markets & Hotels increased 29%, significantly outpacing broader market investment volumes which increased 18% in the region. Property & Facility Management fee revenue increased 14% driven by new client wins. Leasing revenue grew 6%, in line with a slow leasing market that started to shows signs of improvement in the fourth quarter of 2013. The Americas region finished the year with fee revenue of $605 million in the fourth quarter, an increase of 15% from last year. On a geographic basis the Americas’ revenue increase for the full year was due to growth in the U.S. and Canada and was partially offset by a decline in Latin America, primarily resulting from soft market conditions in Brazil. Fee-based operating expenses were $1.6 billion for the year, an increase of 10% from 2012 due to supporting higher revenue activity and new client wins. Operating income was $184 million for 2013, compared with $167 million in 2012, and operating income margin calculated on a fee revenue basis was 10.2% for both years, though the margin increased by 60 basis points in the fourth quarter of 2013 compared with the fourth quarter of 2012. EMEA - REAL ESTATE SERVICES ($ in millions) Leasing Capital Markets & Hotels Property & Facility Management (1) Project & Development Services (1) Advisory, Consulting and Other Equity losses Fee revenue Gross contract costs Total revenue Operating expenses, excluding gross contract costs Gross contract costs Operating income Twelve Months Ended December 31, 2013 Twelve Months Ended December 31, 2012 Change in U.S. dollars % Change in Local Currency $ $ $ $ $ 271.5 333.3 192.6 117.4 203.7 (0.5) 1,118.0 204.6 1,322.6 1,028.7 204.6 89.3 250.0 235.1 171.4 106.5 189.1 21.5 98.2 21.2 10.9 14.6 9% 42% 12% 10% 8% (0.3) (0.2) 67% 951.8 166.2 120.8 83.8 17% 69% 1,072.6 250.0 23% 897.5 131.2 120.8 83.8 15% 69% 54.3 35.0 64% 7% 41% 12% 9% 8% 67% 17% 66% 22% 14% 66% 60% (1) Amounts adjusted to remove the impact of gross contract costs. EMEA’s full-year fee revenue was $1.1 billion, an increase of 17% from 2012. Capital Markets & Hotels increased 41% in local currency, significantly outpacing broader market investment volumes which increased 21% in the region. Revenue growth was broad-based across the region and led by the U.K., Germany, France, Russia, and the Netherlands, with revenue growth rates ranging from 15% to 28%. EMEA finished the year with fourth-quarter fee revenue of $408 million, an increase of 24% in local currency, with double-digit revenue growth in all service lines, led by a 33% local currency increase in Capital Markets & Hotels. EMEA’s Leasing revenue grew 7% in local currency, significantly outpacing market volumes that decreased 4% in the region in 2013. Leasing revenue growth was led by France, the U.K. and Germany, particularly in the second half of 2013. EMEA Leasing performance was bolstered by a 21% local currency revenue increase in the fourth quarter, despite market leasing volumes decreasing 7% in the region compared with the fourth quarter of 2012. 79 Fee-based operating expenses were $1.0 billion for the year, an increase of 14% from 2012 due to supporting higher revenue activity, new clients and increased incentive compensation due to higher transaction volumes. Adjusted operating income margin, which excludes King Sturge amortization of $2 million and $5 million for 2013 and 2012, respectively, calculated on a fee revenue basis was 8.2% and 6.2% for 2013 and 2012, respectively. ASIA PACIFIC - REAL ESTATE SERVICES ($ in millions) Leasing Capital Markets & Hotels Property & Facility Management (1) Project & Development Services (1) Advisory, Consulting and Other Equity earnings Fee revenue Gross contract costs Total revenue Operating expenses, excluding gross contract costs Gross contract costs Operating income Twelve Months Ended December 31, 2013 Twelve Months Ended December 31, 2012 Change in U.S. dollars % Change Local Currency $ $ $ $ $ 178.9 157.8 347.6 67.3 96.0 0.1 847.7 118.1 965.8 770.4 118.1 77.3 198.2 109.3 319.9 67.2 86.1 0.1 780.8 94.8 875.6 (19.3) (10)% 48.5 44 % 9 % 27.7 0.1 — % 9.9 11 % — n.m. 66.9 23.3 90.2 9 % 25 % 10 % 715.5 94.8 65.3 54.9 23.3 12.0 8 % 25 % 18 % (6)% 53 % 15 % 6 % 15 % n.m. 14 % 35 % 17 % 13 % 35 % 32 % (1) Amounts adjusted to remove the impact of gross contract costs. n.m. - not meaningful Asia Pacific fee revenue grew to $848 million in 2013, an increase of 14% in local currency from 2012. Capital Markets & Hotels revenue increased 53% in local currency for the year ended December 31, 2013, significantly outpacing broader market investment volumes which increased 29% in the region. Property & Facility Management fee revenue increased 15%, primarily due to new client wins. We continue to gain market share in the Asia Pacific region, and in 2013 we won nearly 70% of our corporate outsourcing opportunities we pursued. Leasing revenue decreased 6% in local currency from 2012 as corporate clients in many Asia Pacific markets remained hesitant to make new leasing commitments, resulting in a 12% decrease in market leasing volumes in the region. Fourth-quarter fee revenue was $271 million, an increase of 16% in local currency from 2012. Geographically, revenue growth for the fourth quarter and the year was led by Greater China and Australia, but was also broad-based across the region’s Property & Facility Management platform. Asia Pacific’s total revenue increased 10% in U.S. dollars and 17% in local currency. The difference between the local currency increase and the U.S. dollar increase was driven by the year-over-year weakening in the Japanese yen decreasing 22%, the Indian rupee decreasing 10% and the Australian dollar decreasing 7%. Fee-based operating expenses were $770 million for 2013, an increase of 13% in local currency due to supporting higher revenue activity and new clients. Operating income margin calculated on a fee revenue basis increased to 9.1% for 2013 from 8.4% in 2012. 80 LASALLE INVESTMENT MANAGEMENT ($ in millions) Advisory fees Transaction fees and other Incentive fees Equity earnings Total segment revenue Operating expenses Operating income Twelve Months Ended December 31, 2013 Twelve Months Ended December 31, 2012 Change in U.S. dollars % Change in Local Currency $ $ $ 223.0 18.1 13.6 31.2 285.9 218.0 67.9 228.1 (5.1) (2)% 10.5 22.8 24.0 7.6 72 % (9.2) (40)% 7.2 30 % 285.4 0.5 — % 213.5 4.5 2 % 71.9 (4.0) (6)% (1)% 76 % (40)% 30 % 2 % 4 % (5)% LaSalle Investment Management’s total segment revenue for the year ended December 31, 2013 was $286 million, up 2% in local currency from 2012. Advisory fees were $223 million for 2013, a 1% local currency decrease from 2012. The movement in advisory fees was the result of adding new mandates and real estate funds, offset by portfolio sales. Equity earnings for the year ended December 31, 2013 were $31 million, a 30% increase in local currency as compared with the year ended December 31, 2012, driven by gains from disposition activity and from increases in asset values. Operating expenses were $218 million and $214 million for the years ended December 31, 2013 and 2012, respectively. Operating income was $68 million for the year ended December 31, 2013, resulting in an operating income margin of 23.7%, compared with $72 million and an operating income margin of 25.2% for the year ended December 31, 2012. In 2013, LaSalle’s capital raising momentum continued with $7 billion in equity commitments obtained during the year. Assets under management were $47.6 billion as of December 31, 2013, compared with $47.0 billion at December 31, 2012. The net increase in assets under management included $8.4 billion of acquisitions, $7.4 billion of dispositions and withdrawals, and $900 million of reductions due to foreign currency movements. Assets under management increased by $900 million during the fourth quarter primarily due to $1.8 billion of acquisitions and takeovers, $1.7 billion of dispositions and withdrawals, and $1.0 billion of increases due to foreign currency movements. 81 Year Ended December 31, 2012 Compared with Year Ended December 31, 2011 ($ in millions) Revenue Real Estate Services: Leasing Capital Markets & Hotels Property & Facility Management (1) Project & Development Services (1) Advisory, Consulting and Other LaSalle Investment Management Fee revenue Gross contract costs Total revenue Operating expenses, excluding gross contract costs Gross contract costs Depreciation and amortization Restructuring and acquisition charges Total operating expenses Operating income $ $ $ $ $ Twelve Months Ended December 31, 2012 Twelve Months Ended December 31, 2011 Change in U.S. dollars % Change in Local Currency 1,277.8 1,189.1 88.7 7 % 512.9 850.1 355.8 382.2 261.4 3,640.2 292.6 3,932.8 3,226.6 292.6 78.8 45.4 3,643.4 289.4 459.6 53.3 12 % 761.7 88.4 12 % 333.7 358.3 22.1 23.9 7 % 7 % 271.6 (10.2) (4)% 3,374.0 266.2 8 % 210.5 82.1 39 % 3,584.5 348.3 10 % 2,983.9 242.7 8 % 210.5 82.1 39 % 82.8 (4.0) (5)% 56.1 (10.7) (19)% 3,333.3 310.1 9 % 9 % 13 % 13 % 9 % 9 % (3)% 10 % 45 % 12 % 10 % 45 % (4)% (17)% 11 % 251.2 38.2 15 % 17 % (1) Amounts adjusted to remove the impact of gross contract costs. REVENUE In 2012, consolidated total revenue grew 10%, 12% in local currency, to $3.9 billion, driven by increases in Leasing and continued growth in Property & Facility Management; consolidated fee revenue grew 8%, 10% in local currency. U.S. dollar growth percentages were lower than those in local currency primarily due to declines in average conversion rates of 8% for the Euro-to-U.S. dollar, and 15% for the Indian rupee-to-U.S. dollar, in 2012 compared with 2011. Leasing revenue grew 9% in local currency, reflecting outperformance against market volumes down 20% on average across the world, driven by the Americas with 9% growth, led by the United States, and EMEA with 11% growth, led by the United Kingdom. Capital Markets & Hotels revenue grew 13% in local currency, outperforming against market volumes up only 2% on average across the world. The Americas contributed a 25% increase, and Asia Pacific a 15% increase, with the most significant contributions to the total year-over-year increases coming from the United States, United Kingdom, Switzerland, Japan and Singapore. Property & Facility Management fee revenue grew 13% in local currency, also led by the Americas, which increased 14% in local currency, followed by a 13% local currency increase in Asia Pacific. Project & Development Services fee revenue grew 9% in local currency, driven by 16% increases in EMEA, led by France, the location of the core of our Tetris fit-out business, and in Asia Pacific, led by Australia. LaSalle Investment Management’s advisory fees decreased from 2011 due to significant asset and portfolio sales, but have remained consistent throughout each quarter of 2012. LaSalle generated $23 million of incentive fees as a result of positive performance for clients, and $24 million of equity earnings, primarily from asset sales, during 2012. Assets under management started and ended the year at approximately $47 billion, with assets sold from maturing funds offset by capital raising initiatives with separate accounts, strategic partnerships and new commingled funds. 82 OPERATING EXPENSES Operating expenses, excluding gross contract costs, were $3.2 billion for the year, an increase of 8%, 10% in local currency, compared with $3.0 billion in 2011. This increase was driven by higher variable compensation resulting from improved Leasing revenue, as well as higher compensation resulting from increased headcount primarily to service new and expanded Property & Facility Management contracts. Compensation expense was further impacted by (1) the Firm’s decision to eliminate its Stock Ownership Program (“SOP”), which resulted in approximately $11 million of accelerated compensation expense in the year ended December 31, 2012, a timing difference rather than a permanent increase in compensation, as well as (2) a timing difference of $5 million related to the acceleration of the deferred acquisition payments to those former Staubach shareholders who agreed to extend their employment agreements. Full-year results included $45 million of restructuring and acquisition charges, principally related to integration and retention costs for the second-quarter 2011 acquisition of King Sturge, but also severance and lease exit costs in targeted areas of the business that are anticipated to remain economically challenged for an extended period of time. INTEREST EXPENSE Net interest expense remained relatively unchanged at $35 million for 2012 and $36 million for 2011. The decrease in interest expense was due to a reduction in interest accretion on lower Deferred acquisition obligation balances, and partially offset by higher average borrowings under our credit facility and by interest expense on our Long-term senior notes issued in the fourth quarter of 2012. EQUITY EARNINGS FROM REAL ESTATE VENTURES In 2012, we recognized equity earnings of $24 million from our investments in real estate ventures, compared with $6 million in 2011. This increase in equity earnings was due primarily to gains generated from assets sales in the first and third quarters of 2012. PROVISION FOR INCOME TAXES The provision for income taxes was $69 million in 2012, resulting in an effective tax rate of 24.9%. See the Income Tax discussion in the Summary of Critical Accounting Policies and Estimates and Note 8 of the Notes to Consolidated Financial Statements for a further discussion of our effective tax rate. NET INCOME Net income available to common shareholders for the year ended December 31, 2012 was $208 million, or $4.63 per diluted average share, compared with net income of $164 million, or $3.70 per diluted average share for the year ended December 31, 2011. 83 AMERICAS - REAL ESTATE SERVICES ($ in millions) Leasing Capital Markets & Hotels Property & Facility Management (1) Project & Development Services (1) Advisory, Consulting and Other Equity earnings Fee revenue Gross contract costs Total revenue Operating expenses, excluding gross contract costs Gross contract costs Operating income Twelve Months Ended December 31, 2012 Twelve Months Ended December 31, 2011 Change in U.S. dollars % Change in Local Currency $ $ $ $ $ 829.6 168.5 358.8 182.1 107.0 — 1,646.0 77.0 1,723.0 1,478.9 77.0 167.1 760.7 135.6 317.5 177.9 98.2 2.7 68.9 9% 32.9 24% 41.3 13% 4.2 8.8 2% 9% (2.7) n.m. 1,492.6 153.4 10% 14.9 62.1 n.m. 1,507.5 215.5 14% 1,330.7 148.2 11% 14.9 62.1 n.m. 161.9 5.2 3% 9% 25% 14% 4% 9% n.m. 11% n.m. 14% 12% n.m. 4% (1) Amounts adjusted to remove the impact of gross contract costs. n.m. - not meaningful Revenue for the Americas region in 2012 was $1.7 billion, an increase of 14% from 2011. On a fee revenue basis, revenue increased 11% in local currency. The most significant increases were in Capital Markets & Hotels, which increased 25% in local currency, and Property & Facility Management, which increased 14% in local currency. Leasing revenue increased 9% despite overall office leasing volumes dropping 20% in the United States. Total operating expenses were $1.6 billion for the year, a 16% increase from 2011. Fee-based operating expenses increased 12% in local currency from last year. The year-over-year increase was due to higher fixed compensation costs associated with a larger employee base, as well as higher commission expenses related to improved Leasing and Capital Markets & Hotels revenue. The SOP elimination during the year ended December 31, 2012, added approximately $5 million to compensation expense compared with 2011. Also impacting the 2012 Americas full-year and fourth-quarter operating expenses was $5 million of compensation expense related to acceleration of the deferred acquisition payments to those former Staubach shareholders who agreed to extend their employment agreements. 84 EMEA - REAL ESTATE SERVICES ($ in millions) Leasing Capital Markets & Hotels Property & Facility Management (1) Project & Development Services (1) Advisory, Consulting and Other Equity losses Fee revenue Gross contract costs Total revenue Operating expenses, excluding gross contract costs Gross contract costs Operating income Twelve Months Ended December 31, 2012 Twelve Months Ended December 31, 2011 Change in U.S. dollars % Change in Local Currency $ $ $ $ $ 250.0 235.1 171.4 106.5 189.1 (0.3) 951.8 120.8 1,072.6 897.5 120.8 54.3 236.1 229.1 159.7 13.9 6.0 11.7 6% 3% 7% 96.3 10.2 11% 178.9 10.2 6% (0.3) — —% 899.8 52 6% 91.7 29.1 32% 991.5 81.1 8% 871.1 26.4 3% 91.7 29.1 32% 28.7 25.6 89% 11% 5% 11% 16% 10% —% 9% 42% 12% 7% 42% 95% (1) Amounts adjusted to remove the impact of gross contract costs. EMEA’s full-year revenue was over $1.0 billion, a 12% increase in local currency. Revenue increased on a fee revenue basis by 9% in local currency. EMEA’s revenue in U.S. dollars was comparatively lower than in local currency, with total revenue increasing 8% and fee revenue increasing 6%, primarily due to year-over-year changes in the U.S. dollar-to-Euro exchange rate ($1.39 average in 2011 to $1.29 average in 2012). Year-over- year revenue growth was generated across all business lines, led by Project & Development Services, which includes the Tetris fit-out business and grew 16% on a fee revenue basis in local currency, and by Leasing, which grew 11% in local currency. At a country level, our businesses in the United Kingdom, where we generated over 40% of our revenue in the region and have the greatest volume of leasing and capital markets transaction activities, France, the location of the core of our Tetris fit-out business, and Switzerland, where we acquired a business in 2011 focused on capital markets transactions and valuations that contributed in 2012, were the most significant contributors of revenue growth. Total operating expenses were just over $1.0 billion for the year ended December 31, 2012, an increase of 10% in local currency from the same period of 2011. Operating expenses for the year ended December 31, 2012 included $29 million of additional gross contract costs related to the Project & Development Services business line compared with the year ended December 31, 2011. Fee-based operating expenses increased 7% in local currency from 2011. The year-over-year increase in fee-based operating expenses was primarily due to higher fixed compensation from the addition of the King Sturge business for a full year in 2012, compared with just over seven months in 2011. Adjusted operating income margin, which excludes King Sturge amortization of $5 million and $12 million for 2012 and 2011, respectively, calculated on a fee revenue basis was 6.2% in 2012 compared with 4.5% in 2011. 85 ASIA PACIFIC - REAL ESTATE SERVICES ($ in millions) Leasing Capital Markets & Hotels Property & Facility Management (1) Project & Development Services (1) Advisory, Consulting and Other Equity earnings Fee revenue Gross contract costs Total revenue Operating expenses, excluding gross contract costs Gross contract costs Operating income Twelve Months Ended December 31, 2012 Twelve Months Ended December 31, 2011 Change in U.S. dollars % Change in Local Currency $ $ $ $ 198.2 109.3 319.9 67.2 86.1 0.1 780.8 94.8 875.6 715.5 94.8 65.3 192.3 5.9 3% 94.9 14.4 15% 284.5 35.4 12% 59.5 81.2 7.7 13% 4.9 6% 0.2 (0.1) n.m. 712.6 68.2 10% 103.9 (9.1) (9)% 816.5 59.1 7% 646.4 69.1 11% 103.9 (9.1) (9)% 66.2 (0.9) (1)% 4% 15% 13% 16% 6% n.m. 11% (4%) 9% 12% (4%) 1% (1) Amounts adjusted to remove the impact of gross contract costs. n.m. - not meaningful Asia Pacific’s revenue for the year increased 9% in local currency, to $876 million. Fee revenue was $781 million, an increase of 11% in local currency, led by 15% growth in Capital Markets & Hotels and 13% annuity growth in Property & Facility Management. Geographically, revenue growth was led by Southeast Asia and Japan, but was also diversified across the region’s Property & Facility Management platform. Total operating expenses were $810 million for the year ended December 31, 2012, an increase of 9% in local currency. Operating expenses included $95 million of gross contract costs, down from $104 million in 2011. Fee- based operating expenses rose 12% in local currency, to $716 million, due to a larger employee base servicing new and expanded Property & Facility Management contracts and inflationary compensation pressure across the region. 86 LASALLE INVESTMENT MANAGEMENT ($ in millions) Advisory fees Transaction fees and other Incentive fees Equity earnings Total segment revenue Operating expenses Operating income n.m. - not meaningful Twelve Months Ended December 31, 2012 Twelve Months Ended December 31, 2011 Change in U.S. dollars % Change in Local Currency $ $ $ 228.1 10.5 22.8 24.0 285.4 213.5 71.9 245.0 (16.9) (7)% 7.3 19.3 3.8 275.4 3.2 44 % 3.5 18 % 20.2 10.0 n.m. 4 % 218.5 (5.0) (2)% 56.9 15.0 26 % (6)% 47% 18% n.m. 5% (1)% 26% LaSalle’s advisory fees were $228 million for the year ended December 31, 2012, a decrease of 6% in local currency as compared to the year ended December 31, 2011. Although Advisory fees decreased year-over-year they remained relatively constant throughout 2012. During the year, the business recognized $23 million of incentive fees as a result of positive performance for clients and $24 million of equity earnings, primarily from asset sales. LaSalle’s operating income margin was 25.2% in 2012, compared to 20.7% in 2011. Assets under management remained constant at $47 billion as of December 31, 2012. CONSOLIDATED CASH FLOWS Cash Flows from Operating Activities During 2013, cash flows provided by operating activities were $293 million, a net decrease of $35 million from the $328 million of cash flows provided by operating activities in 2012. The year-over-year decrease was primarily the result of the growth of receivables in 2013 outpacing receivables growth in 2012, driven by increased revenue. During 2012, cash flows provided by operating activities were $328 million, an increase of $117 million from the $211 million of cash flows provided by operating activities in 2011. This year-over-year increase resulted primarily from the 26% increase in net income and a decrease in cash required to fund working capital. The lower working capital requirements were primarily due to $100 million less in year-over-year increases in receivables resulting from improved receivables management and the 2012 collection of receivables associated with significant revenue growth late in the fourth quarter of 2011. Cash Flows from Investing Activities In 2013, we used $164 million for investing activities, a $13 million increase from the $151 million used in 2012. This increase was primarily due to a $30 million increase in cash used for acquisition activity, and partially offset by a $19 million decrease in net cash used for investments in real estate ventures. In 2013, we used $58 million for business acquisitions, including $13 million for five new acquisitions and $45 million for contingent earn-out consideration related to acquisitions completed in prior years, including $37 million related to the 2008 Staubach acquisition. In 2013 our net investment in our real estate ventures, capital contributions less distributions, was $10 million, compared to $29 million in 2012. The timing of our investments in and distributions from our real estate ventures is driven by the timing of asset sales and other client related considerations and thus can vary significantly from period to period. In 2012, we used $151 million for investing activities, a $238 million decrease from the $389 million used in 2011. Cash used for acquisitions decreased by $224 million, due primarily to the $174 million paid to acquire 87 King Sturge in 2011, and net cash used for our Investments in real estate ventures decreased by $17 million. In 2012, we used $28 million for acquisitions, consisting of $16 million for four new acquisitions and $12 million for contingent earn-out consideration for acquisitions completed in prior years. Cash Flows from Financing Activities In 2013 and 2012, we made significant reductions in our total debt, paying down our deferred acquisition obligations in 2013 and reducing borrowings under our credit facility net of the issuance of Long-term senior notes in 2012. These reductions were the main driver of the $128 million and $209 million of cash used for financing activities in 2012 and 2013, respectively. The largest year-over-year change was due to a decrease in cash used for deferred acquisition payments, which decreased to $72 million in 2013, compared with $144 million in 2012. In 2012, we used $209 million of cash for financing activities, compared to $111 million provided by financing activities in 2011. This net decrease was primarily due to using significantly less cash for investing activities in 2012, providing us with the ability to use cash flows from operating activities to repay debt in 2012, rather than be a net borrower as we were in 2011. In 2012, we repaid $327 million of net borrowings under our credit facility. In November 2012, in an underwritten public offering, we issued $275 million of Long-term senior notes, which generated net proceeds of $272 million, which along with cash flows from operating activities were used to reduce borrowings under our credit facility. In 2012, we paid $144 million for deferred acquisition obligations, including $31 million for the 2011 King Sturge acquisition, and $111 million for the 2008 Staubach acquisition. LIQUIDITY AND CAPITAL RESOURCES We finance our operations, co-investment activity, share repurchases and dividend payments, capital expenditures and business acquisitions with internally generated funds, borrowings from our credit facilities, and through issuance of our Long-term senior notes. Credit Facility On October 4, 2013, we renewed our credit facility (the “Facility”) which, among other things, increased our borrowing capacity to $1.2 billion and extended the maturity date to October 4, 2018. Additionally, the Facility requires us to maintain a maximum cash flow leverage ratio of 3.50 to 1 through maturity and permits add-backs to adjusted EBITDA for charges related to any future restructuring initiatives and permitted acquisitions. As a result of the Facility renewal, the range in pricing decreased from LIBOR plus 1.125% to 2.25% to LIBOR plus 1.00% to 1.75%. As of December 31, 2013, pricing on the Facility was LIBOR plus 1.25%. Proceeds from the Facility renewal have been used to repay all amounts outstanding under our previously existing credit facility. We had $155.0 million and $169.0 million outstanding under the Facility, at December 31, 2013 and 2012, respectively. Under our current Facility, at December 31, 2013, we had the capacity to borrow up to an additional $1.0 billion under the Facility. The average outstanding borrowings under the Facility were $450.5 million and $621.2 million during the twelve months ended December 31, 2013 and 2012, respectively. We will continue to use the Facility for working capital needs (including payment of accrued incentive compensation), co-investment activities, dividend payments, share repurchases, capital expenditures and acquisitions. Short-Term Borrowings In addition to our Facility, we have the capacity to borrow up to an additional $46.3 million under local overdraft facilities. We had short-term borrowings (including capital lease obligations and local overdraft facilities) of $24.5 million and $32.2 million at December 31, 2013 and 2012, respectively, of which $22.8 million and $25.8 million at December 31, 2013 and 2012, respectively, were attributable to local overdraft facilities. 88 Long-Term Senior Notes In November 2012, in an underwritten public offering, we issued $275.0 million of long-term senior notes due November 2022 (the “Notes”). The Notes bear interest at an annual rate of 4.4%, subject to adjustment if a credit rating assigned to the Notes is downgraded below an investment grade rating (or subsequently upgraded). Interest is payable semi-annually on May 15 and November 15 of each year. See Note 10, Debt, of the Notes to Consolidated Financial Statements for additional information on our credit facility, short-term borrowings and long-term senior notes. Co-Investment Activity As of December 31, 2013, we had total investments of $287.2 million in approximately 50 separate property or fund co-investments. Funding of co-investments exceeded return of capital by $9.6 million, $28.8 million and $46.0 million for the years ended December 31, 2013, 2012 and 2011, respectively. We expect to continue to pursue co-investment opportunities with our investment management clients in the Americas, EMEA and Asia Pacific. Co-investment remains important to the continued growth of LaSalle’s business. See Note 5, Investment in Real Estate Ventures, of the Notes to Consolidated Financial Statements for additional information on our co-investment activity. Share Repurchase and Dividend Programs Since October 2002, our Board of Directors has approved five share repurchase programs. At December 31, 2013, we have 1,563,100 shares that we remain authorized to repurchase under the current share repurchase program. We have made no share repurchases in the last three years under this authorization. Our current share repurchase program allows the Company to purchase our common stock in the open market and in privately negotiated transactions. Our Board declared and paid total annual dividends and dividend-equivalents of $0.44, $0.40, and $0.30 per common share in 2013, 2012 and 2011, respectively. In December 2013, we paid a semi-annual cash dividend of $0.22 per share. There can be no assurance that we will declare dividends in the future since the actual declaration of future dividends and the establishment of record and payment dates, remains subject to final determination by the Company’s Board of Directors. Capital Expenditures Capital expenditures for 2013 were $110.7 million, compared to $94.8 million and $91.5 million in 2012 and 2011, respectively. Our capital expenditures are primarily for information systems, computer hardware and improvements to leased office space. Included in capital expenditures are $8.7 million and $12.3 million for 2013 and 2012, respectively, of capital expenditures made by a joint-venture entity that we are required to consolidate under U.S. GAAP. In 2013, we received $5.1 million of tenant improvement allowances, reimbursing us for capital expenditures we made related to leasehold improvements. Business Acquisitions In 2013, we paid $57.5 million for acquisitions consisting of $12.3 million for five new acquisitions and $45.2 million for contingent earn-out consideration for acquisitions completed in prior periods, including $36.9 million related to the 2008 Staubach acquisition. We also paid $72.5 million to satisfy deferred acquisition obligations, including $29.7 million for the 2011 King Sturge acquisition and $34.7 million for the 2008 Staubach acquisition. Terms for our acquisitions have typically included cash paid at closing with provisions for additional consideration and earn-out payments subject to certain contract provisions and performance. Deferred business acquisition obligations totaled $135.2 million and $213.4 million on our consolidated balance sheets at December 31, 2013 and 2012, respectively. These obligations represent the current discounted values of payments to sellers of businesses for which our acquisition has closed as of the balance sheet dates and for which 89 the only remaining condition on those payments is the passage of time. At December 31, 2013, we had the potential to make earn-out payments for a maximum of $32.0 million on 12 acquisitions that are subject to the achievement of certain performance conditions. We anticipate that the majority of these earn-outs will come due at various times over the next four years assuming the achievement of the applicable performance conditions. Our 2007 acquisition of an Indian real estate services company has provisions for payments to be made for the repurchase of the remaining shares exchanged in the merger. These payments will be based on the performance of our combined Indian operations and accordingly are not quantifiable at this time. An estimate of these obligations based on the original value of shares exchanged is reflected on our balance sheet within the $20.7 million Minority shareholder redemption liability. We are considering, and will continue to consider, acquisitions that we believe will strengthen our market position, increase our profitability and supplement our organic growth. Repatriation of Foreign Earnings Based on our historical experience and future business plans, we do not expect to repatriate our foreign source earnings to the United States. We believe that our policy of permanently investing earnings of foreign subsidiaries does not significantly impact our liquidity. As of December 31, 2013 and 2012, we had total cash and cash equivalents of $152.7 million and $152.2 million, respectively, of which approximately $126.6 million and $121.3 million, respectively, was held by our foreign subsidiaries. Restricted Net Assets We face regulatory restrictions in certain countries that limit or prevent the transfer of funds to other countries or the exchange of the local currency to other currencies. The total assets of these countries in aggregate totaled 5% of our total assets at December 31, 2013 and 2012. Contractual Obligations We have obligations and commitments to make future payments under contracts in the normal course of business. The following table summarizes our minimum contractual obligations as of December 31, 2013 ($ in millions): PAYMENTS DUE BY PERIOD LESS THAN CONTRACTUAL OBLIGATIONS TOTAL 1 YEAR 1-3 YEARS 3-5 YEARS 1. Debt obligations 2. Interest on debt obligations 3. Business acquisition obligations 4. Minority shareholder redemption liability 5. Lease obligations 6. Deferred compensation 7. Defined benefit plan obligations 8. Vendor and other purchase obligations 9. Unconsolidated joint ventures Total $ 452.8 131.8 140.6 20.7 612.1 16.4 106.0 168.2 — $ 1,648.6 22.8 14.6 37.9 7.8 135.5 3.9 8.9 50.3 — 281.7 — 28.6 77.5 12.9 234.2 9.4 18.8 61.1 — 442.5 155.0 28.1 25.2 — 127.0 3.1 20.1 37.8 — 396.3 MORE THAN 5 YEARS 275.0 60.5 — — 115.4 — 58.2 19.0 — 528.1 1. Debt Obligations. As of December 31, 2013, we had $155.0 million of borrowings outstanding under our Facility and $22.8 million under local overdraft facilities. We had the ability to borrow up to $1.2 billion on the Facility that matures in October 2018. Additionally, we have the capacity to borrow up to an additional $46.3 million under local overdraft facilities. In November 2012, in an underwritten public offering, we issued $275.0 million of 4.4% Senior Notes due November 2022. 90 2. Interest on Debt Obligations. Our debt obligations incur interest charges at variable rates. For purposes of preparing an estimated projection of interest on debt obligations for this table, we have estimated our future interest payments based on our borrowing rates as of December 31, 2013 and assuming each of our debt obligations is held to maturity. 3. Business acquisition obligations. Our business acquisition obligations represent payments to sellers of businesses for acquisitions that were closed as of December 31, 2013, with the only condition on those payments being the passage of time. The $140.6 million total represents $135.2 million on a present value basis as reported in Deferred business acquisition obligations in our Consolidated Balance Sheet, and $5.4 million of imputed interest reducing the obligations to their present value. The contractual obligations table above does not include possible contingent earn-out payments associated with our acquisitions. At December 31, 2013 we had the potential to make earn-out payments on 12 acquisitions that are subject to the achievement of certain performance conditions. The maximum amount of the potential earn-out payments was $32.0 million at December 31, 2013. We anticipate that the majority of these earn-out payments will come due at various times over the next three years assuming the achievement of the applicable performance conditions. 4. Minority shareholder redemption liability. We estimate that the price of the remaining interest in our Indian operations held by the selling shareholders of the business we acquired in 2007 will be $20.7 million. We will be acquiring a portion of this interest in 2014. The final purchase price of the remaining interest in our India subsidiary will be based on formulas and independent valuations, as a result of which we cannot definitively determine the amount of this future payment at this time. 5. Lease obligations. Our lease obligations primarily consist of operating leases of office space in various buildings for our own use as well as operating leases for equipment. The total of minimum rentals to be received in the future as sublessor under noncancelable operating subleases as of December 31, 2013 was $22.9 million. 6. Deferred compensation. Deferred compensation obligations include payments under our long-term deferred compensation plans. The contractual obligations table above does not include a provision for the following long- term compensation plans for which we cannot reliably estimate the timing and amount of certain payments: • We have a deferred compensation plan that is based on the performance of certain of our co-investment funds such that we cannot reliably estimate the timing and amount of payment. This plan is recorded on our Consolidated Balance Sheet as of December 31, 2013 as a long-term Deferred compensation liability based on the plan’s current fair value of $5.6 million. • We also have a deferred compensation plan for certain U.S. employees that allows them to defer portions of their compensation. We invest directly in insurance contracts which yield returns to fund these deferred compensation obligations. We recognize an asset for the amount that could be realized under these insurance contracts at the balance sheet date, and the deferred compensation obligation is adjusted to reflect the changes in the fair value of the amount owed to the employees. This plan is recorded on our Consolidated Balance Sheet at December 31, 2013, as Other long-term assets of $85.1 million, and long-term Deferred compensation liabilities of $85.9 million. 7. Defined benefit plan obligations. The defined benefit plan obligations represent estimates of the expected benefits to be paid out by our defined benefit plans. These obligations will be funded from the assets held by these plans. If the assets these plans hold are not sufficient to fund these payments these obligations will be funded by the Company. We have historically funded pension costs as actuarially determined and as applicable laws and regulations require. 91 8. Vendor and other purchase obligations. Our other purchase obligations primarily relate to various information technology servicing agreements, telephone communications and other administrative support functions. 9. Unconsolidated joint ventures. We have made capital commitments to certain unconsolidated joint ventures that are entitled to call up to a maximum of $159.7 million as of December 31, 2013. We are not able to predict if, when, or in what amounts such capital calls will be made, and therefore we exclude such commitments from the above table. However, in relation to this activity, we made capital contributions and advances to investments in real estate ventures of $37.2 million, $106.3 million and $71.0 million in 2013, 2012 and 2011, respectively. In the Notes to Consolidated Financial Statements, see Note 10, Debt, for additional information on long-term debt obligations, see Note 11, Leases, for additional information on lease obligations, see Note 7, Retirement Plans, for additional information on defined benefit plan obligations, and see Note 5, Investments in Real Estate Ventures, for additional information on our unconsolidated joint ventures. Off-Balance Sheet Arrangements We have unfunded capital commitments to (1) LIC I and LIC II, which are unconsolidated joint ventures that serve as vehicles for our co-investment activity, and (2) directly to funds for future fundings of co-investments in underlying funds totaling a maximum of $190.3 million as of December 31, 2013. See our discussion of unfunded commitments in Note 5, Investments in Real Estate Ventures, of the Notes to Consolidated Financial Statements. ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK Information regarding market risk is included in Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations under the caption “Market Risks” and is incorporated by reference herein. Disclosure of Limitations As the information presented above includes only those exposures that exist as of December 31, 2013, it does not consider those exposures or positions that could arise after that date. The information represented herein has limited predictive value. As a result, the ultimate realized gain or loss with respect to interest rate and foreign currency fluctuations will depend on the exposures that arise during the period, the hedging strategies at the time and interest and foreign currency rates. 92 ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA Index to Consolidated Financial Statements Page JONES LANG LASALLE INCORPORATED CONSOLIDATED FINANCIAL STATEMENTS Report of Independent Registered Public Accounting Firm, KPMG LLP, on Consolidated Financial Statements Report of Independent Registered Public Accounting Firm, KPMG LLP, on Internal Control Over Financial Reporting Consolidated Balance Sheets as of December 31, 2013 and 2012 Consolidated Statements of Comprehensive Income for the Years Ended December 31, 2013, 2012 and 2011 Consolidated Statements of Equity for the Years Ended December 31, 2013, 2012 and 2011 Consolidated Statements of Cash Flows for the Years Ended December 31, 2013, 2012 and 2011 Notes to Consolidated Financial Statements Quarterly Results of Operations (Unaudited) 94 95 96 97 98 99 100 132 93 Report of Independent Registered Public Accounting Firm The Board of Directors and Stockholders Jones Lang LaSalle Incorporated: We have audited the accompanying consolidated balance sheets of Jones Lang LaSalle Incorporated and subsidiaries (the Company) as of December 31, 2013 and 2012, and the related consolidated statements of comprehensive income, change in equity and cash flows for each of the years in the three-year period ended December 31, 2013. These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of Jones Lang LaSalle Incorporated and subsidiaries as of December 31, 2013 and 2012, and the results of their operations and their cash flows for each of the years in the three-year period ended December 31, 2013, in conformity with U.S. generally accepted accounting principles. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the Company’s internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control - Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO), and our report dated February 27, 2014 expressed an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting. Chicago, Illinois February 27, 2014 /s/ KPMG LLP 94 Report of Independent Registered Public Accounting Firm The Board of Directors and Stockholders Jones Lang LaSalle Incorporated: We have audited Jones Lang LaSalle Incorporated and subsidiaries (the Company) internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control - Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. limitations, In our opinion, Jones Lang LaSalle Incorporated and subsidiaries maintained, in all material respects, effective internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control - Integrated Framework (1992) issued by COSO. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of the Company as of December 31, 2013 and 2012, and the related consolidated statements of comprehensive income, change in equity and cash flows for each of the years in the three-year period ended December 31, 2013, and our report dated February 27, 2014 expressed an unqualified opinion on those consolidated financial statements. Chicago, Illinois February 27, 2014 /s/ KPMG LLP 95 JONES LANG LASALLE INCORPORATED CONSOLIDATED BALANCE SHEETS DECEMBER 31, 2013 AND 2012 ($ in thousands, except share data) Assets Current assets: Cash and cash equivalents Trade receivables, net of allowances of $18,783 and $19,526 Notes and other receivables Warehouse receivables Prepaid expenses Deferred tax assets, net Other Total current assets Property and equipment, net of accumulated depreciation of $374,030 and $339,885 Goodwill, with indefinite useful lives Identified intangibles, net of accumulated amortization of $116,393 and $110,348 Investments in real estate ventures, including $78,941 and $63,579 at fair value Long-term receivables Deferred tax assets, net Other Total assets Liabilities and Equity Current liabilities: Accounts payable and accrued liabilities Accrued compensation Short-term borrowings Deferred tax liabilities, net Deferred income Deferred business acquisition obligations Warehouse facilities Other Total current liabilities Noncurrent liabilities: Credit facility Long-term senior notes Deferred tax liabilities, net Deferred compensation Deferred business acquisition obligations Minority shareholder redemption liability Other Total liabilities Commitments and contingencies Company shareholders’ equity: Common stock, $.01 par value per share, 100,000,000 shares authorized; 44,447,958 and 44,054,042 shares issued and outstanding Additional paid-in capital Retained earnings Shares held in trust Accumulated other comprehensive (loss) income Total Company shareholders’ equity Noncontrolling interest Total equity Total liabilities and equity See accompanying notes to consolidated financial statements. 96 2013 2012 $ 152,726 1,237,514 94,519 152,159 996,681 101,952 — 144,257 53,165 50,831 16,484 1,724,228 1,515,529 56,491 130,822 52,156 295,547 269,338 1,900,080 1,853,761 45,932 268,107 58,881 197,892 142,059 $4,597,353 4,351,499 45,579 287,200 65,353 104,654 174,712 $ 528,505 810,425 24,522 11,274 104,410 36,040 497,817 685,718 32,233 10,113 76,152 105,772 — 144,257 109,909 1,658,424 1,661,971 143,248 155,000 275,000 18,029 103,199 99,196 20,667 77,029 169,000 275,000 3,106 75,320 107,661 19,489 80,696 2,406,544 2,392,243 — — 444 945,512 (8,052) (25,202) 441 932,255 1,266,967 1,017,128 (7,587) 8,946 2,179,669 1,951,183 8,073 2,190,809 1,959,256 $4,597,353 4,351,499 11,140 JONES LANG LASALLE INCORPORATED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME FOR THE YEARS ENDED DECEMBER 31, 2013, 2012 AND 2011 ($ in thousands, except share data) Revenue Operating expenses: Compensation and benefits Operating, administrative and other Depreciation and amortization Restructuring and acquisition charges Total operating expenses Operating income Interest expense, net of interest income Equity earnings from real estate ventures 2013 2012 2011 $ 4,461,591 3,932,830 3,584,544 2,817,059 1,177,545 79,853 18,315 2,546,965 972,231 78,810 45,421 2,330,520 863,860 82,832 56,127 4,092,772 3,643,427 3,333,339 368,819 289,403 251,205 (34,718) 31,343 (35,173) 23,857 (35,591) 6,385 Income before income taxes and noncontrolling interest 365,444 278,087 221,999 Provision for income taxes Net income Net income attributable to noncontrolling interest Net income attributable to the Company 92,092 69,244 56,387 273,352 208,843 165,612 3,487 793 1,228 269,865 208,050 164,384 Dividends on unvested common stock, net of tax benefit 409 494 387 Net income attributable to common shareholders Basic earnings per common share Basic weighted average shares outstanding Diluted earnings per common share Diluted weighted average shares outstanding Other comprehensive income: Net income attributable to the Company Change in pension liabilities, net of tax Foreign currency translation adjustments Comprehensive income attributable to the Company See accompanying notes to consolidated financial statements. $ $ $ $ $ 269,456 207,556 163,997 6.09 4.73 3.80 44,258,878 43,848,737 43,170,383 5.98 4.63 3.70 45,072,120 44,799,437 44,367,359 269,865 19,171 (53,319) 208,050 1,647 41,056 164,384 (16,156) (32,925) 235,717 250,753 115,303 97 JONES LANG LASALLE INCORPORATED CONSOLIDATED STATEMENTS OF CHANGE IN EQUITY FOR THE YEARS ENDED DECEMBER 31, 2013, 2012 AND 2011 ($ in thousands, except share data) Company Shareholders’ Equity Common Stock Additional Retained Shares Held Other Comprehensive Noncontrolling Shares Amount Paid-In Capital Earnings in Trust Income (Loss) Interest Total Equity December 31, 2010 42,659,999 $ 427 883,046 676,397 (6,263) 15,324 3,004 $1,571,935 December 31, 2011 43,470,271 $ 435 904,968 827,297 (7,814) Net income Shares issued under stock compensation programs Shares repurchased for payment of taxes on stock awards Tax adjustments due to vestings and exercises Amortization of stock compensation Shares held in trust Dividends paid, $0.30 per share Change in pension liabilities, net of tax Decrease in amount attributable to noncontrolling interest Foreign currency translation adjustments Net income Shares issued under stock compensation programs Shares repurchased for payment of taxes on stock awards Tax adjustments due to vestings and exercises Amortization of stock compensation Shares held in trust Dividends paid, $0.40 per share Change in pension liabilities, net of tax Increase in amounts attributable to noncontrolling interest Foreign currency translation adjustments Net income Shares issued under stock compensation programs Shares repurchased for payment of taxes on stock awards Tax adjustments due to vestings and exercises Amortization of stock compensation Shares held in trust Dividends paid, $0.44 per share Change in pension liabilities, net of tax Decrease in amount attributable to noncontrolling interest Foreign currency translation adjustments — 1,135,689 — 11 — 164,384 (325,417) (3) (30,231) 1,199 17,999 — 32,955 — — — (13,484) — (1,551) — — — — — — — — — — — 756,434 — 8 — 208,050 (172,663) (2) (11,654) 3,697 3,323 — 31,921 — — — (18,219) — — — — — — — 269,865 — 550,821 — 5 (156,905) (2) (14,275) 1,250 3,579 — — — — — — — — — 227 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 22,703 — — — (20,026) — (465) — — — — — — — — — December 31, 2012 44,054,042 $ 441 932,255 1,017,128 (7,587) December 31, 2013 44,447,958 $ 444 945,512 1,266,967 (8,052) See accompanying notes to consolidated financial statements. 98 — — — — — — — 1,228 165,612 — 1,210 — (30,234) — 17,999 32,955 — — (1,551) — (13,484) (16,156) — (16,156) — (981) (981) (32,925) (33,757) — — — — — — — — (32,925) 3,251 $1,694,380 793 208,843 — 3,705 — (11,656) — 3,323 31,921 — — 227 — (18,219) 1,647 1,647 — 4,029 4,029 41,056 8,946 — — — — — — — 41,056 8,073 $1,959,256 3,487 273,352 — 1,255 — (14,277) — 3,579 22,703 — — (465) — (20,026) 19,171 — 19,171 — (420) (420) (53,319) (25,202) — (53,319) 11,140 $2,190,809 JONES LANG LASALLE INCORPORATED CONSOLIDATED STATEMENTS OF CASH FLOWS FOR THE YEARS ENDED DECEMBER 31, 2013, 2012 AND 2011 ($ in thousands) Cash flows used in operating activities: Net income Reconciliation of net income to net cash provided by operating activities: Depreciation and amortization Equity earnings from real estate ventures Gain on the sale of assets Operating distributions from real estate ventures Provision for loss on receivables and other assets Amortization of deferred compensation Accretion of interest on deferred business acquisition obligations Amortization of debt issuance costs Change in: Receivables Prepaid expenses and other assets Deferred tax assets, net Excess tax benefit from share-based payment arrangements Accounts payable, accrued liabilities and accrued compensation Net cash provided by operating activities Cash flows used in investing activities: Net capital additions – property and equipment Proceeds from the sale of assets Business acquisitions Capital contributions and advances to real estate ventures Distributions, repayments of advances and sale of investments Net cash used in investing activities Cash flows from financing activities: Proceeds from borrowings under credit facility Repayments of borrowings under credit facility Issuance of senior notes, net Payments of deferred business acquisition obligations Debt issuance costs Shares repurchased for payment of employee taxes on stock awards Excess tax adjustment from share-based payment arrangements Common stock issued under option and stock purchase programs Payment of dividends Other loan proceeds, net Noncontrolling interest distribution, net Net cash (used in) provided by financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents, beginning of the period Cash and cash equivalents, end of the period Supplemental disclosure of cash flow information: Cash paid during the period for: Interest Income taxes, net of refunds Non-cash investing activities: Business acquisitions, contingent consideration Non-cash financing activities: Deferred business acquisition obligations See accompanying notes to consolidated financial statements. 99 2013 2012 2011 $ 273,352 208,843 165,612 79,853 (31,343) (2,555) 13,672 8,715 22,703 7,837 4,437 (267,550) (45,014) 28,058 (3,579) 204,581 78,810 (23,857) — 10,641 6,586 32,276 17,744 4,375 (90,495) (33,986) (12,600) (3,323) 132,684 82,832 (6,385) — 593 10,273 34,002 19,503 4,384 (190,620) 3,320 (9,270) (17,999) 115,093 293,167 327,698 211,338 (110,684) 13,604 (57,544) (37,217) 27,629 (94,758) — (27,706) (106,322) 77,534 (91,538) — (251,787) (71,027) 25,036 (164,212) (151,252) (389,316) 1,957,791 (1,979,500) — (72,482) (4,614) (14,277) 3,579 1,255 (20,026) 940 (1,054) 1,690,142 (2,017,000) 272,396 (143,768) (946) (11,656) 3,323 3,705 (18,219) 13,282 — 1,550,590 (1,248,700) — (164,216) (2,630) (30,234) 17,999 1,210 (13,484) — — (128,388) (208,741) 110,535 567 152,159 (32,295) 184,454 (67,443) 251,897 $ 152,726 152,159 184,454 $ $ $ 22,850 84,951 15,480 75,930 9,940 65,588 9,215 7,373 6,598 13,195 36,281 149,521 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (1) ORGANIZATION Jones Lang LaSalle Incorporated (“Jones Lang LaSalle,” which we may refer to as we, us, our, the Company or the Firm) was incorporated in 1997. We have more than 200 corporate offices worldwide from which we provide services to clients in more than 90 countries. We have approximately 52,700 employees, including 30,800 employees whose costs are reimbursed by our clients. We provide comprehensive integrated real estate and investment management expertise on a local, regional and global level to owner, occupier and investor clients. We are an industry leader in property and corporate facility management services, with a portfolio of approximately 3.0 billion square feet worldwide. LaSalle Investment Management (“LaSalle”), a member of the Jones Lang LaSalle group, is one of the world’s largest and most diversified real estate investment management firms, with approximately $47.6 billion of assets under management. The following table shows the revenue for the major product categories into which we group these services for the years ended December 31, 2013, 2012 and 2011 ($ in millions): 2013 2012 2011 Real Estate Services: Leasing Capital Markets & Hotels Property & Facility Management Project & Development Services Advisory, Consulting and Other LaSalle Investment Management $ 1,329.7 708.4 1,199.5 555.4 413.9 254.7 Total revenue $ 4,461.6 1,277.8 512.9 1,012.3 486.2 382.2 261.4 3,932.8 1,189.1 459.6 864.4 441.5 358.3 271.6 3,584.5 Individual regions and markets focus on different property types, depending on local requirements and market conditions. We work for a broad range of clients that represent a wide variety of industries and are based in markets throughout the world. Our clients vary greatly in size and include for-profit and not-for-profit entities of all kinds, public-private partnerships and governmental (public sector) entities. Increasingly, we are offering services to smaller middle-market companies that are looking to outsource real estate services. We provide real estate investment management services on a global basis for both public and private assets through our LaSalle Investment Management subsidiary. Our integrated global business model, industry-leading research capabilities, client relationship management focus, consistent worldwide service delivery and strong brand are attributes that enhance our services. (2) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Principles of Consolidation Our Consolidated Financial Statements include the accounts of Jones Lang LaSalle and its majority-owned and controlled subsidiaries. We have eliminated all intercompany balances and transactions in our Consolidated Financial Statements. Investments in real estate ventures over which we exercise significant influence, but do not control, are accounted for either under the equity method or at fair value. When applying principles of consolidation, we begin with Accounting Standards Update (“ASU”) 2009-17, “Consolidations (Topic 810): Improvements to Financial Reporting by Enterprises Involved with Variable 100 Interest Entities,” in determining whether an investee entity is a variable interest entity (“VIE”) or a voting interest entity. ASU 2009-17 draws a distinction between voting interest entities, which are embodied by common and traditional corporate and partnership structures, and VIEs, broadly defined as entities for which control is achieved through means other than voting rights. For voting interest entities, the interest holder with control through majority ownership and majority vote consolidates. For VIEs, determination of the “primary beneficiary” drives the accounting. We identify the primary beneficiary of a VIE as the enterprise that has both of the following characteristics: (1) the power to direct the activities of the VIE that most significantly impact the entity’s economic performance; and (2) the obligation to absorb losses or receive benefits of the VIE that could potentially be significant to the entity. We perform this analysis on an ongoing basis. When we determine we are the primary beneficiary of a VIE, we consolidate our investment in the VIE; when we determine we are not the primary beneficiary of the VIE, we account for our investment in the VIE under the equity method or at fair value. If an entity is not a VIE, but is a limited partnership or similar entity, we apply guidance from Accounting Standards Codification (“ASC”) Topic 810 related to investments in joint ventures, and consider rights held by limited partners which may preclude consolidation by a sole general partner. The assessment of limited partners’ rights and their impact on the presumption of control of the limited partnership by the sole general partner should be made when an investor becomes the general partner, and reassessed if (1) there is a change to the terms or in the exercisability of the rights of the limited partners, (2) the general partner increases or decreases its ownership of limited partnership interests, or (3) there is an increase or decrease in the number of outstanding limited partnership interests. Our determination of the appropriate accounting method for all other investments is based on the level of influence we have in the underlying entity. When we have an asset advisory contract with the real estate limited partnership, the combination of our limited partner interest and the advisory agreement provides us with significant influence over such real estate limited partnership. Accordingly, we account for such investments either under the equity method or at fair value. We eliminate transactions with such subsidiaries to the extent of our ownership in the related subsidiary. Use of Estimates The preparation of consolidated financial statements in conformity with U.S. generally accepted accounting principles (“U.S. GAAP”) requires us to make estimates and assumptions about future events that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the dates of the financial statements, and the reported amounts of the revenue and expenses during the reporting periods. Such estimates include the value of purchase consideration, valuation of accounts receivable, goodwill, intangible assets, other long-lived assets, legal contingencies, assumptions used in the calculation of income taxes, incentive compensation, and retirement and other post-employment benefits, among others. These estimates and assumptions are based on management’s best estimate and judgment. We evaluate these estimates and assumptions on an ongoing basis using historical experience and other factors, including the current economic environment, which we believe to be reasonable under the circumstances. We adjust such estimates and assumptions when facts and circumstances dictate. Market factors, such as illiquid credit markets, volatile equity markets and foreign currency fluctuations can increase the uncertainty in such estimates and assumptions. Because future events and their effects cannot be determined with precision, actual results could differ significantly from these estimates. Changes in those estimates resulting from continuing changes in economic environment will be reflected in the financial statements in future periods. Although actual amounts likely differ from such estimated amounts, we believe such differences are not likely to be material. Reclassifications Certain prior year amounts have been reclassified to conform to the current presentation. These reclassifications have not been material and have not affected reported net income. 101 Revenue Recognition We earn revenue from the following principal sources: • Transaction commissions; • Advisory and management fees; • • Incentive fees; Project and development management fees; and • Construction management fees. We recognize transaction commissions related to leasing services and capital markets services as revenue when we provide the related service unless future contingencies exist. We recognize advisory and management fees related to property and facility management services, valuation services, corporate property services, consulting services and investment management as income in the period in which we perform the related services. We recognize incentive fees based on the performance of underlying funds’ investments, contractual benchmarks and other contractual formulas. If future contingencies exist, we defer recognition of the related revenue until the respective contingencies have been satisfied. We recognize project and development management and construction management fees by applying the percentage of completion method of accounting. We use the efforts expended method to determine the extent of progress towards completion for project and development management fees, and costs incurred to total estimated costs for construction management fees. Certain construction management fees, which are gross construction services revenue reported net of subcontract costs, were $8.0 million, $8.1 million and $10.1 million for the years ended December 31, 2013, 2012 and 2011, respectively. Gross construction services revenue totaled $148.9 million, $132.3 million, and $143.3 million and subcontract costs totaled $140.9 million, $124.2 million, and $133.2 million for the years ended December 31, 2013, 2012 and 2011, respectively. We include costs in excess of billings on uncompleted construction contracts of $4.4 million and $7.9 million in Trade receivables, and billings in excess of costs on uncompleted construction contracts of $7.4 million and $5.2 million in Deferred income, respectively, as of December 31, 2013 and 2012, respectively. Gross and Net Accounting: We follow the guidance of ASC Topic 605-45, “Principal and Agent Considerations,” when accounting for reimbursements received from clients. In certain of our businesses, primarily those involving management services, our clients reimburse us for expenses incurred on their behalf. We base the treatment of reimbursable expenses for financial reporting purposes upon the fee structure of the underlying contract. Accordingly, we report a contract that provides for fixed fees, fully inclusive of all personnel and other recoverable expenses incurred but not separately scheduled, on a gross basis. When accounting on a gross basis, our reported revenue includes the full billing to our client, and our reported expenses include all costs associated with the client. Certain contractual arrangements in our project and development services, including fit-out business activities, and in our facility management services tend to have characteristics that result in accounting on a gross basis. In Note 3, Business Segments, for client assignments in property and facility management and in project and development services that are accounted for on a gross basis, we identify the gross contract costs, including vendor and subcontract costs (“gross contract costs”), and present separately their impact on both revenue and operating expense in our Real Estate Services (“RES”) segments. We exclude these gross contract costs from revenue and operating expenses in determining “fee revenue” and “fee based operating expenses” in our segment presentation. We account for a contract on a net basis when the fee structure is comprised of at least two distinct elements, namely (1) a fixed management fee and (2) a separate component that allows for scheduled reimbursable personnel costs or other expenses to be billed directly to the client. When accounting on a net basis, we include 102 the fixed management fee in reported revenue and net the reimbursement against expenses. We base this accounting on the following factors, which define us as an agent rather than a principal: • The property owner or client, with ultimate approval rights relating to the employment and compensation of on-site personnel, and bearing all of the economic costs of such personnel, is determined to be the primary obligor in the arrangement; • Reimbursement to Jones Lang LaSalle is generally completed simultaneously with payment of payroll or soon thereafter; • Because the property owner is contractually obligated to fund all operating costs of the property from existing cash flow or direct funding from its building operating account, Jones Lang LaSalle bears little or no credit risk; and • Jones Lang LaSalle generally earns no margin in the reimbursement aspect of the arrangement, obtaining reimbursement only for actual costs incurred. The majority of our service contracts are accounted for on a net basis. These net costs aggregated approximately $1.6 billion, $1.5 billion and $1.4 billion for the years ended December 31, 2013, 2012 and 2011, respectively. The presentation of expenses pursuant to these arrangements under either a gross or net basis has no impact on operating income, net income or cash flows. Contracts accounted for on a gross basis resulted in certain costs reflected in revenue and operating expenses (gross contract costs) of $434.8 million, $292.6 million, and $210.5 million for the years ended December 31, 2013, 2012 and 2011, respectively. Cash and Cash Equivalents We consider all highly-liquid investments purchased with maturities of less than three months to be cash equivalents. The carrying amount of cash equivalents approximates fair value due to the short-term maturity of these investments. Accounts Receivable Pursuant to contractual arrangements, Trade receivables, net of allowances include unbilled amounts of $260.4 million and $229.7 million at December 31, 2013 and 2012, respectively. We estimate the allowance necessary to provide for uncollectible accounts receivable. The estimate includes specific accounts for which payment has become unlikely. We also base this estimate on historical experience combined with a review of current developments and client credit quality. The process by which we calculate the allowance begins with the individual business units where specific uncertain accounts are identified and reserved as part of an overall reserve that is formulaic and driven by the age profile of the receivables and our historical experience. We then review these allowances on a quarterly basis to ensure they are appropriate. The following table details the changes in the allowance for uncollectible receivables for each of the three years ended December 31, 2013, 2012 and 2011 ($ in thousands). Allowance at beginning of the year $ Charged to income Write-off of uncollectible receivables Reserves acquired from King Sturge Impact of exchange rate movements and other 2013 19,526 8,715 (8,552) — (906) 2012 20,595 6,586 (7,858) — 203 2011 20,352 10,273 (10,901) 760 111 Allowance at end of the year $ 18,783 19,526 20,595 103 Warehouse Receivables and Facilities In 2011, we acquired certain assets of Atlanta-based Primary Capital™ Advisors. This acquisition expanded our capital market service offerings and allows us to better meet our clients’ needs through the origination, warehousing, sale and servicing of commercial mortgages as a Federal Home Loan Mortgage Corporation (Freddie Mac) Program Plus® Seller/Servicer. We originate mortgages based on contractual purchase commitments which are received from Freddie Mac prior to originating mortgages. Loans are generally funded by our warehouse facility at prevailing market rates. Loans are generally repaid within a one-month period when Freddie Mac buys the loans, while we retain the servicing rights. Upon surrender of control over the warehouse receivables, we account for the transfer as a sale. We carry Warehouse receivables at the lower of cost or fair value based on the commitment price, in accordance with ASC Topic 948, Financial Services-Mortgage Banking. Through June 30, 2012, we maintained an open-ended warehouse facility with Kemps Landing Capital Company, LLC to fund Warehouse receivables. On January 6, 2012, the Federal Housing Finance Agency announced a termination of Freddie Mac’s purchase commitment agreement with Kemps Landing effective June 30, 2012. On July 1, 2012, we entered into an uncommitted warehouse facility with a third-party lender, with a maximum capacity of $85.0 million, as amended in August 2012. In November 2012, we amended the terms of this warehouse facility whereby the maximum capacity was increased to $150.0 million and could be further increased to $200.0 million upon establishment of a cash collateral account. In August 2013, we amended this facility to expand the maximum borrowing capacity to $300.0 million with an option to increase by an additional $100.0 million for a total borrowing capacity of $400.0 million. This facility bears interest at LIBOR plus 2.5%. On July 2, 2013, we entered into a second warehouse credit facility with a separate third-party lender with a maximum capacity of $100.0 million. This facility bears interest at LIBOR plus 2.0% and expires on July 1, 2014. Mortgage Servicing Rights We retain certain servicing rights in connection with the origination and sale of mortgage loans. We record mortgage servicing rights based on the fair value of these rights on the date the loans are sold. The recording of mortgage servicing rights at their fair value results in net gains, which we record as Revenue in our Consolidated Statements of Comprehensive Income. At December 31, 2013 and 2012, we had $5.8 million and $4.5 million, respectively, of mortgage servicing rights carried at the lower of amortized cost or fair value in Identified intangibles on our Consolidated Balance Sheets. We amortize servicing rights in proportion to and over the estimated period that net servicing income is projected to be received. We evaluate the mortgage servicing assets for impairment on an annual basis, or more often if circumstances or events indicate a change in fair value. There have been no instances of impairment during all periods presented. Mortgage servicing rights do not actively trade in an open market with readily available observable prices; therefore we determine the fair value of these rights based on certain assumptions and judgments that are Level 3 within the fair value hierarchy, including the estimation of the present value of future cash flows to be realized from servicing the underlying mortgages. Property and Equipment We record property and equipment at cost and depreciate these assets over their relevant useful lives. We capitalize certain direct costs relating to internal-use software development when incurred during the application development phase. We review property and equipment for impairment whenever events or circumstances indicate that the carrying value of an asset group may not be recoverable. We record an impairment loss to the extent that the carrying value exceeds the estimated fair value. We did not recognize an impairment loss related to property and equipment for the years ended December 31, 2013, 2012 or 2011. We calculate depreciation and amortization on property and equipment for financial reporting purposes by using the straight-line method based on the estimated useful lives of our assets. Depreciation and amortization expense 104 related to property and equipment for the years ended December 31, 2013, 2012 and 2011 was $71.0 million, $66.2 million, and $62.6 million, respectively. The following table shows the gross value of major asset categories at December 31, 2013 and 2012, as well as the standard depreciable life for each of these asset categories ($ in millions): Category Furniture, fixtures and equipment $ Computer equipment and software Leasehold improvements Automobiles and other Total 2013 88.2 375.3 179.4 26.6 669.5 2012 Depreciable Life 91.9 332.0 160.7 24.6 609.2 1 to 10 years 2 to 10 years 1 to 10 years 4 to 10 years Total accumulated depreciation (374.0) (339.9) Net property and equipment $ 295.5 $ 269.3 Business Combinations, Goodwill and Other Intangible Assets We have historically grown, in part, through a series of acquisitions. Consistent with the services nature of the businesses we have acquired, we have significant goodwill and intangible assets resulting from these acquisitions. These intangible assets are primarily management contracts and customer backlog that we acquired as part of these acquisitions and amortize over their estimated useful lives. We evaluate goodwill for impairment at least annually. ASU 2011-08, “Testing Goodwill for Impairment” permits an entity to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount as a basis for determining whether it is necessary to perform the two-step goodwill impairment test. We define our four reporting units as the three geographic regions of Real Estate Services (“RES”), Americas RES, EMEA RES and Asia Pacific RES, and LaSalle. We have used qualitative factors per the provisions of ASU 2011-08, with respect to the performance of our annual impairment test of goodwill and determined that no indicators of impairment exist primarily because (1) our market capitalization has consistently exceeded our carrying value by a significant margin, (2) our overall financial performance has been solid and improving in the face of mixed economic environments, and (3) forecasts of operating income and cash flows generated by our reporting units appear sufficient to support the carrying values of net assets of each reporting unit. In addition to our annual impairment evaluation, we evaluate whether events or circumstances have occurred in the period subsequent to our annual impairment testing that indicate it is more likely than not an impairment loss has occurred. It is possible our determination that goodwill for a reporting unit is not impaired could change in the future if current economic conditions deteriorate. We will continue to monitor the relationship between the Company’s market capitalization and carrying value, as well as the ability of our reporting units to deliver current and projected EBITDA and cash flows sufficient to support the carrying values of the net assets of their respective businesses. We evaluate our Identified intangibles for impairment annually or if other events or circumstances indicate that the carrying value may be impaired. See Note 4 for additional information on goodwill and other intangible assets. Investments in Real Estate Ventures We invest in certain real estate ventures that own and operate commercial real estate. Typically, these are co- investments in funds that our investment management business establishes in the ordinary course of business for its clients. These investments take the form of ownership interests generally ranging from less than 1% to 15% of 105 the respective ventures; we typically account for these investments under the equity method. We have elected the fair value option for certain of our investments. Pursuant to ASC Topic 825, this election is made on an investment-by-investment basis at the date of the initial investment. We believe the fair value accounting method more accurately represents the value and performance of these investments. See “Principles of Consolidation” above for additional discussion of the accounting for our co-investments. For real estate limited partnerships in which the Company is a general partner the entities are generally well- capitalized and grant the limited partners substantive rights, such as the right to replace the general partner without cause, to dissolve or liquidate the partnership, to approve the sale or refinancing of the principal partnership assets, or to approve the acquisition of principal partnership assets. We generally account for such general partner interests under the equity method. For limited partnerships in which the Company is a limited partner, the Company has concluded that it does not have a controlling interest in these limited partnerships. When we have an asset advisory contract with the limited partnership, the combination of our limited partner interest and the advisory agreement provides us with significant influence over the real estate limited partnership venture. Accordingly, we account for such investments under the equity method or at fair value. For investments in real estate ventures accounted for under the equity method, we maintain an investment account that is (1) increased by contributions made and by our share of net income of the real estate ventures, and (2) decreased by distributions received and by our share of net losses of the real estate ventures. Our share of each real estate venture’s net income or loss, including gains and losses from capital transactions, is reflected in our Consolidated Statements of Comprehensive Income as Equity earnings from real estate ventures. We review investments in real estate ventures accounted for under the equity method on a quarterly basis for indications of whether we may not be able to recover the carrying value of the real estate assets underlying our investments in real estate ventures and whether our investments are other than temporarily impaired. When events or changes in circumstances indicate that the carrying amount of a real estate asset underlying one of our investments may be impaired, we review the recoverability of the carrying amount of the real estate asset in comparison to an estimate of the future undiscounted cash flows expected to be generated by the underlying asset. When the carrying amount of the real estate asset is in excess of the future undiscounted cash flows, we use a discounted cash flow approach to determine the fair value of the asset in computing the amount of the impairment. We then record the portion of the impairment loss related to our investment in the reporting period, within Equity earnings from real estate ventures on our Consolidated Statements of Comprehensive Income. Additionally, we consider a number of factors, including our share of co-investment cash flows and the fair value of our co-investments, in determining whether or not our investment is other than temporarily impaired. For investments in real estate ventures for which the fair value option has been elected, we maintain an investment account that is increased or decreased each reporting period by the difference between the fair value of the investment and the carrying value at the balance sheet date. These fair value adjustments are reflected as unrealized gains or losses in our Consolidated Statements of Comprehensive Income within Equity earnings from real estate ventures. For the years ended December 31, 2013, 2012 and 2011, we recognized fair value gains of $5.1 million, $2.0 million and $0.6 million, respectively, that are included in Equity earnings from real estate ventures. The fair value of these investments at the balance sheet date is determined using discounted cash flow models and other Level 3 inputs. We report Equity earnings from real estate ventures in the Consolidated Statements of Comprehensive Income after Operating income. However, for segment reporting we reflect Equity earnings (losses) from real estate ventures within Revenue. See Note 3 for Equity earnings (losses) reflected within segment revenue, as well as discussion of how the Chief Operating Decision Maker (as defined in Note 3) measures segment results with Equity earnings (losses) included in segment revenue. See Note 5 for additional information on investments in real estate ventures. 106 Stock-Based Compensation Stock-based compensation in the form of restricted stock units is a significant element of our compensation programs. We determine the fair value of restricted stock units based on the market price of the Company’s common stock on the grant date and amortize it on a straight-line basis over the associated vesting period for each separately vesting portion of an award. We reduce stock-based compensation expense for estimated forfeitures each period and adjust expense accordingly upon vesting or actual forfeitures. We also have a “noncompensatory” Stock Purchase Plan (“ESPP”) for U.S. employees and a Jones Lang LaSalle Savings Related Share Option Plan (“Save As You Earn” or “SAYE”) for U.K. and Irish employees. The fair value of options granted under the SAYE plan are determined on the grant date and amortized over the associated vesting period. See Note 6 for additional information on our stock compensation plans. Income Taxes We account for income taxes under the asset and liability method. We recognize deferred tax assets and liabilities for the expected future tax consequences of events that have been included in our financial statements or tax returns. Under this method, we determine deferred tax assets and liabilities based on the differences between the financial reporting and tax bases of assets and liabilities using enacted tax rates in effect for the year in which the differences are expected to reverse. An increase or decrease in the deferred tax liability that results from a change in circumstances, and that causes a change in our judgment about expected future tax consequences of events, would be included in the tax provision when the changes in circumstances and our judgment occurs. Deferred income taxes also reflect the impact of operating loss and tax credit carryforwards. A valuation allowance is established if we believe it is more likely than not that all or some portion of the deferred tax asset will not be realized. An increase or decrease in the valuation allowance that results from a change in circumstances, and that causes a change in our judgment about the ability to realize the related deferred tax asset, would be included in the tax provision when the changes in circumstances and our judgment occurs. See Note 8 for additional information on income taxes. Derivatives and Hedging Activities We do not enter into derivative financial instruments for trading or speculative purposes. However, in the normal course of business we do use derivative financial instruments in the form of forward foreign currency exchange contracts to manage selected foreign currency risks. At December 31, 2013, we had forward exchange contracts in effect with a gross notional value of $1.96 billion ($1.01 billion on a net basis) with a net fair value loss of $0.1 million. At December 31, 2012, we had forward exchange contracts in effect with a gross notional value of $1.95 billion ($886.6 million on a net basis) with a net fair value loss of $5.7 million. We currently do not use hedge accounting for these contracts, which are marked-to-market each period with changes in unrealized gains or losses recognized in earnings and offset by foreign currency gains and losses on associated intercompany loans. We include the gains and losses on these forward foreign currency exchange contracts as a component of our overall net foreign currency gains and losses that are included in Operating, administrative and other expense. We have considered the counterparty credit risk related to these forward foreign currency exchange contracts and do not deem any counterparty credit risk to be material at December 31, 2013. Foreign Currency Translation We prepare the financial statements of our subsidiaries located outside the United States using local currency as the functional currency. The assets and liabilities of these subsidiaries are translated to U.S. dollars at the rates of 107 exchange at the balance sheet date with the resulting translation adjustments included in a separate component of equity (Other comprehensive income (loss)) and in the Consolidated Statements of Comprehensive Income (Other comprehensive income-foreign currency translation adjustments). The $25.2 million of Accumulated other comprehensive loss on our Consolidated Balance Sheet at December 31, 2013, consists of $1.1 million of net foreign currency translation gains and $26.3 million of unrecognized losses on pension plans recorded net of tax. The $8.9 million of Accumulated other comprehensive income on our Consolidated Balance Sheet at December 31, 2012, consists of $54.4 million of net foreign currency translation gains and $45.5 million of unrecognized losses on pension plans recorded net of tax. Income and expenses are translated at the average monthly rates of exchange. We include gains and losses from foreign currency transactions in net earnings as a component of Operating, administrative and other expense. Net foreign currency losses were $3.9 million, $4.3 million, and $1.6 million for the years ending December 31, 2013, 2012 and 2011, respectively. The effect of foreign currency translation on Cash and cash equivalents is reflected in cash flows from operating activities on the Consolidated Statements of Cash Flows, and is not a material portion of cash flows from operating activities. Cash Held for Others We manage significant amounts of cash and cash equivalents in our role as agent for our investment and property management clients. We do not include such amounts in our Consolidated Balance Sheets. Taxes Collected from Clients and Remitted to Governmental Authorities We account for tax assessed by a governmental authority that is based on a revenue or transaction value (i.e., sales, use, and value added taxes) on a net basis, excluded from revenue, and recorded as current liabilities until paid. Commitments and Contingencies We are subject to various claims and contingencies related to lawsuits and taxes as well as commitments under contractual obligations. Many of these claims are covered under our current insurance programs, subject to deductibles. We recognize the liability associated with a loss contingency when a loss is probable and estimable. See Note 13 for additional information on commitments and contingencies. Earnings Per Share; Net Income Available to Common Shareholders The difference between basic weighted average shares outstanding and diluted weighted average shares outstanding represents the dilutive impact of our common stock equivalents. Common stock equivalents consist of shares to be issued under employee stock compensation programs. See Note 6 for additional information on our stock compensation plans. New Accounting Standards In February 2013, the Financial Accounting Standards Board (“FASB”) issued ASU 2013-02, “Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income.” ASU 2013-02 requires an entity to report the effect of significant reclassifications out of accumulated other comprehensive income by the respective line item in our Consolidated Statements of Comprehensive Income. To meet this requirement, an entity shall provide such information together, in one location, either on the face of the statement of comprehensive income or as a separate disclosure in the Notes to the Consolidated Financial Statements. In relation to our defined benefit plans, we recognized $2.7 million, $2.2 million and $2.0 million of Compensation and benefits expense for the years ended December 31, 2013, 2012 and 2011, respectively, for deferrals and actuarial losses that had been recorded as a component of other comprehensive income in prior periods. See Note 7 for additional information on our defined benefit plans. 108 In December 2011, the FASB issued ASU 2011-11, “Balance Sheet (Topic 210): Disclosures about Offsetting Assets and Liabilities.” This ASU adds certain additional disclosure requirements about financial instruments and derivative instruments that are subject to netting arrangements. In January 2013, the FASB issued ASU 2013-01, “Balance Sheet (Topic 210): Clarifying the Scope of Disclosures about Offsetting Assets and Liabilities,” which clarifies that ordinary trade receivables and receivables in general are not in the scope of ASU 2011-11. Each of these updates was effective for us beginning on January 1, 2013. See Note 9, Fair Value Measurements, for additional disclosures concerning our netting arrangements in relation to our foreign currency forward contracts. In July 2013, the FASB issued ASU 2013-11, “Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward or a Tax Credit Carryforward Exists,” which provides guidance for the financial statement presentation of such unrecognized tax benefits. ASU 2013-11 will be effective for us on January 1, 2014. The adoption of ASU 2013-11 will not have a material impact on the balance sheet presentation of our deferred tax assets and liabilities. (3) BUSINESS SEGMENTS We manage and report our operations as four business segments: The three geographic regions of Real Estate Services (“RES”): (1) Americas, (2) Europe, Middle East and Africa (“EMEA”), (3) Asia Pacific; and (4) LaSalle Investment Management (“LaSalle”), which offers investment management services on a global basis. Each geographic region offers our full range of Real Estate Services, including agency leasing and tenant representation, capital markets and hotels, property management, facility management, project and development management, energy management and sustainability, construction management, and advisory, consulting and valuation services. We consider “property management” to be services provided to non-occupying property investors and “facility management” to be services provided to owner-occupiers. LaSalle provides investment management services to institutional investors and high-net-worth individuals. Operating income represents total revenue less direct and indirect allocable expenses. We allocate all expenses to our segments, other than interest and income taxes, as nearly all expenses incurred benefit one or more of the segments. Allocated expenses primarily consist of corporate global overhead. We allocate these corporate global overhead expenses to the business segments based on the budgeted operating expenses of each segment. For segment reporting, we show revenue net of gross contract costs in our RES segments. Excluding these costs from revenue and expenses in a “net” presentation of “fee revenue” and “fee-based operating expense” more accurately reflects how we manage our expense base and operating margins. See Note 2 for additional information on our gross and net accounting. For segment reporting we also show Equity earnings (losses) from real estate ventures within total segment revenue, since the related activity is an integral part of LaSalle. Finally, our measure of segment results also excludes restructuring charges and certain acquisition related costs. Certain prior year amounts have been reclassified among reporting segments to conform with our current presentation of business segment results. These amounts relate to the presentation of revenue and associated expense and have an insignificant impact on previously reported operating income. The Chief Operating Decision Maker of Jones Lang LaSalle measures the segment results net of gross contract costs, with Equity earnings (losses) from real estate ventures, and without restructuring and acquisition charges. We define the Chief Operating Decision Maker collectively as our Global Executive Board, which is comprised of our Global Chief Executive Officer, Global Chief Financial Officer and the Chief Executive Officers of each of our reporting segments. 109 Summarized financial information by business segment for 2013, 2012 and 2011 is as follows ($ in thousands): Real Estate Services Americas Revenue 2013 2012 2011 $ 1,918,092 1,723,025 1,504,797 Equity earnings (losses) 549 (3) 2,682 Total segment revenue Gross contract costs 1,918,641 1,723,022 1,507,479 (112,097) (76,929) (14,875) Total segment fee revenue 1,806,544 1,646,093 1,492,604 Operating expenses: Compensation, operating and administrative expenses Depreciation and amortization 1,689,365 1,513,594 1,307,067 45,285 42,333 38,502 Total segment operating expenses 1,734,650 1,555,927 1,345,569 Gross contract costs (112,097) (76,929) (14,875) Total fee-based segment operating expenses 1,622,553 1,478,998 1,330,694 Operating income $ 183,991 167,095 161,910 EMEA Revenue Equity losses Total segment revenue Gross contract costs Total segment fee revenue Operating expenses: Compensation, operating and administrative expenses Depreciation and amortization $ 1,323,201 1,072,909 991,824 (535) (310) 1,322,666 1,072,599 (204,596) (120,817) 1,118,070 951,782 1,212,797 20,547 996,639 21,644 Total segment operating expenses 1,233,344 1,018,283 Gross contract costs (204,596) (120,817) Total fee-based segment operating expenses Operating income 1,028,748 $ 89,322 897,466 54,316 110 (304) 991,520 (91,699) 899,821 933,460 29,378 962,838 (91,699) 871,139 28,682 Continued: Summarized financial information by business segment for 2013, 2012 and 2011 is as follows ($ in thousands): Real Estate Services Asia Pacific Revenue Equity earnings Total segment revenue Gross contract costs Total segment fee revenue Operating expenses: Compensation, operating and administrative expenses Depreciation and amortization Total segment operating expenses Gross contract costs Total fee-based segment operating expenses Operating income LaSalle Revenue Equity earnings Total segment revenue Operating expenses: Compensation, operating and administrative expenses Depreciation and amortization Total segment operating expenses Operating income Segment Reconciling Items: Total segment revenue 2013 2012 2011 $ 965,626 129 965,755 (118,089) 847,666 876,239 12,216 888,455 875,476 150 875,626 (94,816) 780,810 797,396 12,886 810,282 816,301 178 816,479 (103,892) 712,587 738,107 12,203 750,310 (118,089) (94,816) (103,892) 770,366 77,300 715,466 65,344 646,418 66,169 254,672 31,200 285,872 216,203 1,805 218,008 67,864 261,420 24,020 285,440 211,567 1,947 213,514 71,926 271,622 3,829 275,451 215,745 2,750 218,495 56,956 4,492,934 3,956,687 3,590,929 $ $ $ $ Reclassification of equity earnings 31,343 23,857 6,385 Total revenue 4,461,591 3,932,830 3,584,544 Total segment operating expenses before restructuring and acquisition charges Operating income before restructuring and acquisition charges Restructuring and acquisition charges Operating income $ 111 4,074,457 3,598,006 3,277,212 387,134 334,824 307,332 18,315 368,819 45,421 289,403 56,127 251,205 Identifiable assets by segment are those assets that are used by or are a result of each segment’s business. Corporate assets are principally cash and cash equivalents, office furniture and computer hardware and software. The following table reconciles segment identifiable assets to consolidated assets and segment investments in real estate ventures to consolidated investments in real estate ventures ($ in thousands). 2013 2012 IDENTIFIABLE ASSETS INVESTMENTS IN REAL ESTATE VENTURES IDENTIFIABLE ASSETS INVESTMENTS IN REAL ESTATE VENTURES Real Estate Services: Americas EMEA Asia Pacific LaSalle Corporate Consolidated $ $ 2,009,465 1,321,197 681,122 473,305 112,264 4,597,353 3,622 2,728 2,228 278,622 — 287,200 $ $ 1,928,430 1,212,640 691,187 430,865 88,377 4,351,499 3,656 3,001 2,300 259,150 — 268,107 The following table reconciles segment property and equipment expenditures to consolidated property and equipment expenditures ($ in thousands). 2013 2012 2011 Real Estate Services: Americas EMEA Asia Pacific LaSalle Corporate Total Capital Expenditures Less proceeds on dispositions Net Capital Expenditures $ $ 46,995 19,206 15,320 1,947 27,333 110,801 (117) 110,684 42,588 21,574 9,120 3,660 18,549 95,491 (733) 94,758 33,437 20,476 18,763 3,348 16,144 92,168 (630) 91,538 The following table sets forth the 2013 and 2012 revenue and assets from our most significant currencies ($ in thousands). United States dollar British pound Euro Australian dollar Chinese yuan Hong Kong dollar Japanese yen Indian rupee Singapore dollar Other currencies TOTAL REVENUE TOTAL ASSETS 2013 1,954,354 636,288 595,947 285,280 137,660 134,605 121,965 117,524 96,661 381,307 4,461,591 $ $ 2012 1,754,064 516,135 482,729 277,181 114,403 98,043 139,858 113,847 93,987 342,583 3,932,830 $ $ 2013 2,562,112 756,096 468,750 150,849 92,104 102,862 35,889 93,343 66,889 268,459 4,597,353 2012 2,469,853 684,546 421,426 179,096 79,602 93,312 41,187 92,553 74,461 215,463 4,351,499 112 We face restrictions in certain countries that limit or prevent the transfer of funds to other countries or the exchange of the local currency to other currencies. The assets of these countries were 5% of our total assets at both December 31, 2013 and 2012. (4) BUSINESS COMBINATIONS, GOODWILL AND OTHER INTANGIBLE ASSETS 2013 Business Combinations Activity In 2013, we paid $57.5 million for business acquisitions consisting of (1) $12.3 million paid for five new acquisitions and (2) $45.2 million for contingent earn-out consideration related to acquisitions completed in prior years, including $36.9 million for the final earn-out payment for the 2008 Staubach acquisition. Also, in relation to acquisitions completed in prior years, we paid $72.5 million for deferred acquisition obligations, including $29.7 million for the 2011 King Sturge acquisition and $34.7 million for the 2008 Staubach acquisition. In 2013, we completed five new acquisitions including: (1) Quadrant Realty Finance LLC, a real estate debt and equity origination firm that expands our Capital Markets capabilities in Dallas and North Texas, (2) Capital Realty LLC, a Kansas City-based commercial real estate firm that specializes in leasing, property management, real estate transactions, and project management and development services, (3) Means Knaus Partners, a Houston-based property management company that has a portfolio of office space under management with properties located primarily in Dallas, Denver, Houston, Los Angeles, Orlando, Tampa and Chicago, (4) OPEX Consulting, a Japanese consulting firm that provides supply chain and logistics consulting services, and (5) Halcyon Real Estate PTE LTD, a Singapore-based commercial real estate firm. Terms of these acquisitions included: (1) cash paid at closing of $12.3 million, (2) consideration subject only to the passage of time recorded as Deferred business acquisition obligations at a current fair value of $13.2 million, and (3) additional consideration subject to earn-out provisions that will be paid only if certain conditions are achieved, recorded as current and long-term liabilities, at their estimated fair value of $9.2 million. These acquisitions resulted in goodwill of $26.5 million, which we anticipate being able to amortize and deduct for tax purposes, and identifiable intangibles of $8.3 million. During 2013, we also increased goodwill by $17.3 million for contingent earn-out payments recorded when the performance conditions on acquisitions completed prior to 2009 were achieved. 2012 Business Combinations Activity In 2012, we paid $27.7 million for acquisitions consisting of (1) $15.5 million for four new acquisitions and (2) $12.2 million for contingent earn-out consideration for acquisitions completed in prior years. We also paid $143.8 million to satisfy deferred acquisition obligations, including (1) $30.8 million for the 2011 King Sturge acquisition, and (2) $111.1 million for the 2008 Staubach acquisition. The Staubach payment also included $3.9 million that we recorded as compensation expense for a total payment of $115.0 million, representing an acceleration of the majority of the $156.0 million deferred acquisition payment previously scheduled to be paid in August 2013. Terms of these acquisitions included (1) cash paid at closing, net of cash acquired, of $15.5 million, (2) consideration subject only to the passage of time recorded as Deferred business acquisition obligations at a current fair value of $5.6 million, and (3) additional consideration subject to earn-out provisions that will be paid only if certain conditions are achieved, recorded as current and long-term liabilities, at their estimated fair value of $7.4 million. These acquisitions resulted in goodwill of $29.0 million and identifiable intangibles of $1.8 million. During the six months ended June 30, 2012, we finalized the purchase price allocation of the net assets acquired in the 2011 King Sturge acquisition, resulting in $3.5 million of additional goodwill. In the fourth quarter of 2012, we increased goodwill by $30.7 million for the final earn-out payment for the 2008 Staubach acquisition. 113 Earn-Out Payments At December 31, 2013, we had the potential to make earn-out payments on 12 acquisitions that are subject to the achievement of certain performance conditions. The maximum amount of the potential earn-out payments for these acquisitions was $32.0 million at December 31, 2013. Assuming the achievement of the applicable performance conditions, we anticipate that the majority of these earn-out payments will come due over the next four years. Approximately $2.2 million of these potential earn-out payments are the result of acquisitions completed prior to the 2009 adoption of the fair value requirements for contingent consideration under ASC 805, “Business Combinations,” and thus will be recorded as additional purchase consideration if and when the contingency is met. Changes in the estimated fair value of the remaining $29.8 million of potential earn-out payments for acquisitions completed under ASC 805 will result in increases or decreases in Operating, administrative and other expenses in our Consolidated Statements of Comprehensive Income. The fair value of these contingent payments is based on discounted cash flow models that reflect our projection of operating results of each respective acquisition and are based on Level 3 inputs in the fair value hierarchy. Goodwill and Other Intangible Assets We have $1.9 billion of unamortized intangibles and goodwill as of December 31, 2013. A significant portion of these unamortized intangibles and goodwill are denominated in currencies other than U.S. dollars, which means that a portion of the movements in the reported book value of these balances is attributable to movements in foreign currency exchange rates. The tables below detail the foreign exchange impact on our intangible and goodwill balances. The $1.9 billion of unamortized intangibles and goodwill consists of: (1) goodwill of $1.9 billion with indefinite useful lives which is not amortized, (2) identifiable intangibles of $37.9 million that will be amortized over their remaining finite useful lives, and (3) $7.7 million of identifiable intangibles with indefinite useful lives that is not amortized. The following table details, by reporting segment, the current year movements in goodwill with indefinite useful lives ($ in thousands): Real Estate Services Americas EMEA Asia Pacific LaSalle Consolidated Balance as of January 1, 2012 Additions, net of adjustments Impact of exchange rate movements Balance as of December 31, 2012 Additions, net of adjustments Impact of exchange rate movements Balance as of December 31, 2013 $ $ $ 922,301 592,634 217,434 18,838 1,751,207 42,784 9,143 (110) 23,334 23,949 2,872 — 582 75,876 26,678 964,975 625,111 244,255 19,420 1,853,761 30,664 (457) 8,338 14,144 4,759 (11,114) — (15) 43,761 2,558 995,182 647,593 237,900 19,405 1,900,080 114 The following table details, by reporting segment, the current year movements in the gross carrying amount and accumulated amortization of our identifiable intangibles ($ in thousands): Real Estate Services Americas EMEA Asia Pacific LaSalle Consolidated Gross Carrying Amount Balance as of January 1, 2012 $ 87,077 44,107 12,419 8,788 152,391 Additions Adjustment for fully amortized intangibles Impact of exchange rate movements Balance as of December 31, 2012 Additions Adjustment for fully amortized intangibles Impact of exchange rate movements Balance as of December 31, 2013 Accumulated Amortization Balance as of January 1, 2012 Amortization expense Adjustment for fully amortized intangibles Impact of exchange rate movements $ $ $ 4,082 — (3,700) 1,941 (10) — 1,166 — 175 — — 235 5,248 (3,700) 2,341 91,149 42,348 13,760 9,023 156,280 10,223 (15) — 335 — (3,471) (875) 759 — — (1,264) 10,558 (3,471) (1,395) 101,357 43,107 9,749 7,759 161,972 (64,662) (24,104) (10,887) (148) (6,663) (5,023) — 3,700 (1,111) 10 (1,336) — (138) — — 14 (99,801) (13,022) 3,700 (1,225) Balance as of December 31, 2012 $ (71,315) (26,538) (12,361) (134) (110,348) Amortization expense Adjustment for fully amortized intangibles Impact of exchange rate movements Balance as of December 31, 2013 Net book value as of December 31, 2013 $ $ (6,944) — 15 (2,263) (606) — 3,471 836 (578) — — 24 (9,813) 3,471 297 (78,244) (29,379) (8,660) (110) (116,393) 23,113 13,728 1,089 7,649 45,579 We amortize our identifiable intangible assets with finite lives on a straight-line basis over their useful lives. The remaining weighted average amortization period of these intangible assets is 3.2 years and the remaining estimated future amortization expense by year for our identifiable intangibles with finite useful lives at December 31, 2013 is as follows ($ in thousands): 2014 2015 2016 2017 2018 Thereafter Total $ 9,588 8,411 4,927 4,412 3,661 6,931 $ 37,930 115 (5) INVESTMENTS IN REAL ESTATE VENTURES As of December 31, 2013 and 2012, we had Investments in real estate ventures of $287.2 million and $268.1 million, respectively. We account for the majority of our investments in real estate ventures under the equity method of accounting. We have elected the fair value option for certain of our direct investments. Our investments are primarily co-investments in approximately 50 separate property or commingled funds for which we also have an advisory agreement. Our investment ownership percentages in these funds generally range from less than 1% to 15%. We utilize two investment vehicles, LaSalle Investment Company I (“LIC I”) and LaSalle Investment Company II (“LIC II”), to facilitate the majority of our co-investment activity when we do not invest directly into a real estate venture. LIC I and LIC II invest in certain real estate ventures that own and operate commercial real estate. We have an effective 47.85% ownership interest in LIC I, and an effective 48.78% ownership interest in LIC II; primarily institutional investors hold the remaining 52.15% and 51.22% interests in LIC I and LIC II, respectively. At December 31, 2013, LIC II had unfunded capital commitments to underlying funds of $200.0 million and a $60.0 million revolving credit facility (the “LIC II Facility”), principally for working capital needs. At December 31, 2013, our maximum potential unfunded commitments to LIC I and LIC II combined were $128.6 million which include our share of commitments to underlying funds and our exposure to funding our proportionate share of the then outstanding balance on the LIC II Facility. LIC I’s and LIC II’s exposures to liabilities and losses of the ventures are limited to their existing capital contributions and remaining capital commitments. Our unfunded commitment to LIC I will remain in effect until December 31, 2014. We expect that LIC II will draw down on our commitment over the next three to five years to satisfy its existing commitments to underlying funds. The following table summarizes the discussion above relative to LIC I and LIC II at December 31, 2013 ($ in millions): Our effective ownership interest in co-investment vehicle Our maximum potential unfunded commitments Our share of unfunded capital commitments to underlying funds Our maximum exposure assuming facilities are fully drawn Our share of exposure on outstanding borrowings $ LIC I 47.85% 5.2 0.4 N/A N/A $ LIC II 48.78% 123.4 97.6 29.3 7.4 Exclusive of our LIC I and LIC II commitment structures, we have other potential unfunded commitment obligations, the maximum of which is $61.7 million as of December 31, 2013. Our Investments in real estate ventures include investments in entities classified as variable interest entities (“VIEs”) that we analyze for potential consolidation. We had investments, either directly or indirectly, of $2.6 million and $6.7 million at December 31, 2013 and December 31, 2012, respectively, in entities classified as VIEs. We evaluate each of these VIEs to determine whether we might have the power to direct the activities that most significantly impact the entity’s economic performance. In each case, we determined that we either did not have the power to direct the key activities, or shared power with investors, lenders, or other actively-involved third parties. Additionally, our exposure to loss in these VIEs is limited to the amount of our investment in the entities. Therefore, we concluded that we would not be deemed to have a controlling financial interest in or be the primary beneficiary of these VIEs. Accordingly, we do not consolidate these VIEs in our Consolidated Financial Statements. 116 The following table summarizes the combined financial information for the unconsolidated ventures (including those held via LIC I and LIC II) accounted for under either the equity method of accounting or at fair value ($ in millions): 2013 2012 2011 Balance Sheets: Investments in real estate, net of depreciation Total assets $ 10,567.4 13,741.8 14,042.7 16,942.5 Mortgage indebtedness Other borrowings Total liabilities Total equity Statements of Operations: Revenue Net income 15,611.7 18,672.6 10,106.5 242.7 11,698.5 5,109.4 486.2 6,313.8 7,428.0 9,173.3 346.8 9,449.6 7,492.9 6,974.1 $ 1,605.2 906.2 1,871.9 776.0 1,693.7 73.5 Impairment We review investments in real estate accounted for under the equity method on a quarterly basis for indications of whether we may not be able to recover the carrying value of the real estate assets underlying our investments in real estate ventures and whether our investments are other than temporarily impaired. Our judgments regarding the existence of impairment indicators are based on evaluations of regular updates to future cash flow models, and on factors such as operational performance, market conditions, major tenancy matters, legal and environmental concerns, and our ability and intent to hold, with regard to each underlying asset and investment. Future events could occur which would cause us to conclude that impairment indicators exist and an impairment loss is warranted. When events or changes in circumstances indicate that the carrying amount of the real estate asset underlying one of our investments in real estate ventures may be impaired, we review the recoverability of the carrying amount of the real estate asset in comparison to an estimate of the future undiscounted cash flows expected to be generated by the underlying asset. When the carrying amount of the real estate asset is in excess of the future undiscounted cash flows, we use a discounted cash flow approach that primarily uses Level 3 inputs to determine the fair value of the asset to compute the amount of the impairment. Equity earnings from real estate ventures included impairment charges of $6.5 million, $7.9 million, and $5.6 million for the years ended December 31, 2013, 2012, and 2011, respectively, representing our share of the impairment charges against individual assets held by our real estate ventures. Fair Value We elected the fair value option for certain investments in real estate ventures, in the ordinary course of business at the time of the initial direct investment, because we believe the fair value accounting method more accurately represents the value and performance of these investments. At December 31, 2013, 2012, and 2011, we had $78.9 million, $63.6 million, and $23.2 million, respectively, of direct investments that were accounted for under the fair value method. For direct investments in real estate ventures for which the fair value option has been elected, we increase or decrease our investment each reporting period by the change in the fair value of these investments. We reflect these fair value adjustments as gains or losses in our Consolidated Statements of Comprehensive Income within Equity earnings from real estate ventures. For the years ended December 31, 2013, 2012 and 2011, we recognized fair value gains of $5.1 million, $2.0 million, and $0.6 million, respectively. The fair value of these investments is based on discounted cash flow models and other assumptions that reflect our outlook for the commercial real estate market relative to these real estate assets and is primarily based on inputs that are Level 3 inputs in the fair value hierarchy. 117 The following table shows the current year movements in our direct investments in real estate ventures that are accounted for under the fair value accounting method ($ in thousands): Fair value investments as of January 1, $ Investments Distributions Net fair value gain Foreign currency translation adjustments, net 2013 63,579 16,857 (3,424) 5,131 (3,202) Fair value investments as of December 31, $ 78,941 2012 23,169 64,516 (26,702) 1,972 624 63,579 2011 — 23,810 — 640 (1,281) 23,169 We account for our investment in LIC II under the equity method of accounting. LIC II accounts for certain of its investments under the fair value method. LIC II had investments of $51.1 million, $49.2 million, and $12.7 million at December 31, 2013, 2012, and 2011, respectively, that were accounted for under the fair value method. (6) STOCK-BASED COMPENSATION The Jones Lang LaSalle Amended and Restated Stock Award and Incentive Plan (“SAIP”) provides for the granting of various stock awards to eligible employees of Jones Lang LaSalle. Such awards include restricted stock units and options to purchase a specified number of shares of common stock, although we have not granted stock options since 2003. There were approximately 1.1 million shares available for grant under the SAIP at December 31, 2013. We also have a stock-based compensation plan for our United Kingdom and Ireland based employees, the Jones Lang LaSalle Savings Related Share Option Plan (“Save As You Earn” or “SAYE” plan), that allows for the purchase of stock at a 15% discount from the market price at the beginning of the plan’s three and five year vesting periods. Share-based compensation expense is included within Compensation and benefits expense in our Consolidated Statements of Comprehensive Income. Share-based compensation expense for the years ended December 31, 2013, 2012 and 2011 consisted of the following ($ in thousands): Restricted stock unit awards $ UK SAYE $ 2013 21,292 1,030 22,322 2012 31,553 938 32,491 2011 33,915 726 34,641 We amortize the fair value of share-based compensation on a straight-line basis over the associated vesting periods for each separately vesting portion of an award. Employees age 55 or older, with a sum of age plus years of service with the Company which meets or exceeds 65, are eligible to be considered for receipt of retirement benefits upon departure from the Company. These criteria trigger application of certain provisions of ASC Topic 718, “Compensation – Stock Compensation,” whereby compensation expense for restricted stock unit awards granted to employees meeting these criteria are accelerated such that all expense is recognized by the time that these employees meet the criteria to be considered for retirement eligibility. Restricted Stock Unit Awards Historically a significant portion of restricted stock units granted each year have been granted in the first quarter of the year under our Stock Ownership Program (the “SOP”). The SOP generally required that from 10% to 20% of incentive compensation (or “bonus”) of certain senior employees be deferred and delivered in restricted stock 118 units. Under the SOP plan we have granted approximately 365,000 and 212,000 shares of restricted stock in 2012, and 2011, respectively. In the second quarter of 2012, we terminated the SOP in connection with incentive compensation payments for 2012 performance, such that no additional restricted stock units were issued under the SOP in the first quarter of 2013 or will be thereafter. Since the start of the SOP, our employee population has grown significantly and other aspects of our compensation programs have evolved, as a result of which we have determined that (1) there are other more targeted and strategic approaches we can take in order to enhance our equity incentive compensation programs, and (2) we can do so in a way that will be less dilutive to shareholders than the SOP would be if we continued this plan. Restricted stock unit activity for the years ending December 31, 2013 and 2012 is as follows: Shares (thousands) Weighted Average Grant Date Fair Value Weighted Average Remaining Contractual Life Unvested at January 1, 2012 1,362.3 $ 66.29 Granted Vested Forfeited 606.3 (577.7) (45.0) Unvested at December 31, 2012 1,345.9 Granted Vested Forfeited 244.4 (522.8) (42.5) Unvested at December 31, 2013 1,025.0 Unvested shares expected to vest 992.3 67.34 62.24 66.52 68.50 91.01 70.51 62.29 73.10 73.22 $ $ $ 1.91 2.03 2.03 We determine the fair value of restricted stock units based on the market price of the Company’s common stock on the grant date. As of December 31, 2013, we had $28.6 million of remaining unamortized deferred compensation related to unvested restricted stock units. We will recognize the remaining cost of unvested restricted stock units outstanding at December 31, 2013 over varying periods into 2018. Shares vested during the years ended December 31, 2013, 2012 and 2011, had grant date fair values of $36.9 million, $36.0 million, and $49.7 million, respectively. Shares granted during the years ended December 31, 2013, 2012 and 2011 had grant date fair values of $22.2 million, $40.8 million and $37.5 million, respectively. Other Stock Compensation Programs We also have a stock-based compensation plan for our United Kingdom and Ireland based employees, the Jones Lang LaSalle Savings Related Share Option Plan (“Save as You Earn” or “SAYE”). Under this plan, employees make an annual election to contribute to the plan to purchase stock at a 15% discount from the market price at the beginning of the plan’s three and five year vesting periods. There were approximately 586,000 shares available for grant under the SAYE plan at December 31, 2013. 119 Options activity under the SAYE plan for the years ended December 31, 2013 and 2012 are as follows: Options granted Exercise price - options granted Options exercised Weighted average exercise price 2013 2012 25,400 77.65 22,241 47.32 $ $ 127,400 59.26 172,980 19.78 $ $ The fair values of options granted under the SAYE plan are amortized over their respective vesting periods. There were approximately 227,800 and 237,400 options outstanding under the SAYE plan at December 31, 2013 and 2012, respectively. (7) RETIREMENT PLANS Defined Contribution Plans We have a qualified profit sharing plan that is subject to United States Internal Revenue Code Section 401(k) for our eligible U.S. employees. We make employer contributions under this qualified profit sharing plan that are included in the accompanying Consolidated Statements of Comprehensive Income. For the years ended December 31, 2013, 2012 and 2011 our employer contributions were $15.7 million, $13.5 million and $12.3 million, respectively. Related trust assets of the Plan are managed by trustees and are excluded from the accompanying Consolidated Financial Statements. We maintain several defined contribution retirement plans for our eligible non-U.S. employees. Our contributions to these plans were approximately $23.4 million, $22.1 million and $15.0 million for the years ended December 31, 2013, 2012 and 2011, respectively. Defined Benefit Plans We maintain five contributory defined benefit pension plans in the United Kingdom, Ireland and Holland to provide retirement benefits to eligible employees. It is our policy to fund the minimum annual contributions required by applicable regulations. We use a December 31 measurement date for our plans. Net periodic pension cost for the years ended December 31, 2013, 2012 and 2011 consisted of the following ($ in thousands): Employer service cost - benefits earned during the period $ Interest cost on projected benefit obligation Expected return on plan assets Net amortization of deferrals Recognized actuarial loss Net periodic pension cost $ 2013 3,852 14,283 (19,884) 2,186 496 933 2012 3,978 14,202 (17,332) 2,070 157 3,075 2011 3,853 13,590 (16,826) 1,450 584 2,651 120 The following tables provide reconciliations of projected benefit obligations and plan assets (the net of which is our funded status), as well as the funded status and accumulated benefit obligations, of our defined benefit pension plans as of December 31, 2013 and 2012 ($ in thousands): Change in benefit obligation: 2013 Projected benefit obligation, beginning of year $ 339,215 Service cost Interest cost Plan participants’ contributions Benefits paid Actuarial loss Changes in currency translation rates Other Projected benefit obligation, end of year Change in plan assets: Fair value of plan assets, beginning of year Actual return on plan assets Plan contributions Benefits paid Changes in currency translation rates Other Fair value of plan assets, end of year Funded status and net amount recognized Accumulated benefit obligation, end of year 2012 294,245 3,978 14,202 796 (6,718) 21,080 13,896 (2,264) 3,852 14,283 641 (8,404) 3,740 8,277 (3,397) $ $ $ $ $ 358,207 339,215 2013 333,934 38,650 13,194 (8,404) 9,664 (3,940) 2012 277,012 38,726 13,797 (6,718) 13,381 (2,264) 383,098 333,934 24,891 (5,281) 354,330 335,202 The accumulated benefit obligation was calculated based on the actuarial present value of the vested benefits to which employees are entitled if they terminate their employment immediately. Defined benefit pension plan amounts recognized in the accompanying Consolidated Balance Sheets as of December 31, 2013 and 2012 include the following ($ in thousands): Net pension assets (liabilities) Accumulated other comprehensive loss Net amount recognized $ $ 2013 24,891 42,021 66,912 2012 (5,281) 58,748 53,467 Amounts in Accumulated other comprehensive (loss) income yet to be recognized as components of net periodic pension cost are comprised of $41.0 million of actuarial losses and $1.0 million of prior service cost as of December 31, 2013. We anticipate that $1.2 million of this accumulated other comprehensive loss will be recognized as net periodic pension cost in 2014. 121 The ranges of assumptions we used in developing the projected benefit obligation as of December 31 and in determining net periodic benefit cost for the years ended December 31 were as follows: Discount rate used in determining present values Annual increase in future compensation levels Expected long-term rate of return on assets 2013 2012 2011 4.00% to 4.65% 3.50% to 4.70% 4.70% to 5.70% 0.00% to 3.85% 0.00% to 3.40% 2.00% to 3.40% 4.10% to 7.00% 4.70% to 6.64% 5.40% to 7.00% The discount rate assumptions used for these pension plans were based on the yield of investment grade bonds with durations consistent with the liabilities of these plans. The expected long-term rate of return on assets is based on the current level of expected returns on risk free investments (primarily government bonds), the historical level of the risk premium associated with the other asset classes in which the portfolio is invested and the expectations for future returns of each asset class. The expected return for each asset class is then weighted based on the target asset allocation to develop the expected long-term rate of return on assets assumption for the portfolio. The actual return on plan assets for the years ending December 31, 2013 and 2012 has exceeded our projected long-term rate of return on assets due to strong corporate bond and equity markets that generated asset returns that have exceeded historical trends and have exceeded the returns we expect these assets to achieve over the long-term. Plan assets consist of diversified portfolios principally comprised of equity and debt securities. The investments and investment policies of these defined benefit plans are controlled by the trustees of each plan. The investment objective of these trusts is to invest plan assets in such a manner that members’ benefit entitlements can be paid when they come due. Plan assets are invested with a long-term focus to achieve a return on investment that is based on levels of liquidity and investment risk that the trustees, in consultation with the Company’s management, believe are prudent and reasonable. These trusts set investment target allocations, but generally are not prohibited by the Company from investing in certain types of assets. The pension plan assets held no derivative instruments at December 31, 2013. The fair value of plan assets of the U.K. and Irish plans was determined using quoted market prices, Level 1 inputs, and significant observable inputs, Level 2 inputs. The fair value of plan assets at December 31, 2013, determined using Level 1 inputs was $305.6 million, and using Level 2 inputs was $46.3 million. The expected long-term rate of return on these assets is based on historical trends for similar asset classes, as well as current economic conditions. The Company’s defined benefit plan in the Netherlands has its assets invested with a third party insurance company that guarantees the payments of benefits earned under this plan. The fair values of the plan assets for this plan were $31.2 million and $23.7 million at December 31, 2013 and 2012, respectively. The valuation of these assets was determined with the assistance of a third party insurance company and is a Level 3 valuation. 122 The allocation of pension plan assets at December 31, 2013 and 2012 is as follows: Equity securities U.K. equities Non-U.K. equities Debt securities Corporate bonds Government and other Cash and other 2013 2012 17% 32% 31% 3% 17% 100% 17% 30% 39% 5% 9% 100% The actual asset allocation at December 31, 2013 approximates the plan’s target asset allocation percentages. Future contributions and payments - We expect to contribute $11.1 million to our defined benefit pension plans in 2014. Additionally, the following pension benefit payments, which reflect expected future service, as appropriate, are expected to be paid ($ in thousands): Pension Benefit Payments 2014 2015 2016 2017 2018 2019 to 2023 Total $ 8,883 9,367 9,496 9,802 10,270 58,224 $ 106,042 123 (8) INCOME TAXES For the years ended December 31, 2013, 2012 and 2011, our provision for income taxes consisted of the following ($ in thousands): U.S. Federal: Current Deferred State and Local: Current Deferred International: Current Deferred Total 2013 2012 2011 4,704 11,848 16,552 2,633 (1,403) 1,230 58,387 15,923 74,310 11,108 705 11,813 3,687 168 3,855 62,650 (9,074) 53,576 2,702 22,598 25,300 643 5,380 6,023 64,554 (39,490) 25,064 92,092 69,244 56,387 $ $ $ $ $ $ $ In 2013, our current tax expense was reduced by $53.3 million, and our deferred tax expense was increased by a corresponding amount, due to the utilization of net operating loss carryovers. In 2012 and 2011, our current tax expense was increased by $20.2 million and reduced by $22.7 million, respectively, due to the generation of additional net operating loss carryovers, and utilization of prior years’ net operating loss carryovers. Income tax expense for the years ended December 31, 2013, 2012, and 2011 differed from the amounts computed by applying the U.S. federal income tax rate of 35% to earnings before provision for income taxes as a result of the following ($ in thousands): Computed “expected” tax expense $127,904 35.0 % $ 97,331 35.0 % $ 77,699 35.0 % 2013 2012 2011 Increase (reduction) in income taxes from: State and local income taxes, net of federal income tax benefit Amortization of goodwill and other intangibles Nondeductible expenses International earnings taxed at varying rates Valuation allowances Return to provision adjustment Other, net 1.0 % (2.8)% 0.4 % 4,089 (1,131) 680 1,357 (5,724) 2,144 0.4 % 2,753 (1.6)% (7,685) 0.6 % 1,169 1.8 % (0.5)% 0.3 % (38,882) (10.6)% (33,540) (12.1)% (29,174) (13.1)% 1.4 % (1.3)% 1.8 % 1.6 % 13,588 0.3 % (5,861) (0.5)% 1,489 3,152 (2,946) 4,018 5,894 1,154 (1,755) 5.0 % (2.1)% 0.5 % Total $ 92,092 25.2 % $ 69,244 24.9 % $ 56,387 25.4 % With respect to international earnings taxed at varying rates, we have operations which constitute a taxable income tax presence in 74 countries or other taxable jurisdictions outside of the United States which are treated 124 as such by the United States Internal Revenue Code. All of those countries had income tax rates lower than the combined United States federal and state income tax rate in 2013. With respect to jurisdictions in which we operate with very low tax rates, income from Hong Kong (16.5%), Singapore (17%), the United Kingdom (23.25%), and the Netherlands (25%) represent the most significant components of the international earnings line item in our effective tax rate reconciliation. Other very low rate tax jurisdictions with meaningful contributions to the international earnings line item in our effective tax rate reconciliation include Macau (12%), Cyprus (12.5%), Ireland (12.5%), Poland (19%), Turkey (20%), Korea (24.2%) and The People’s Republic of China (25%). In the aggregate, these very low rate jurisdictions contributed over half of the difference between the actual income tax provision for international earnings and the equivalent provision at the United States statutory rate in 2013. The remaining difference was contributed by earnings in jurisdictions with effective tax rates above 25% and by earnings of insignificant amounts in very low tax rate jurisdictions other than those noted above. In defining very low tax rate jurisdictions, we consider effective tax rates which applied in 2013 based upon income levels and including national and municipal, state or provincial taxes also based upon income levels, which may cause those effective rates to differ from the maximum national statutory rates for the jurisdictions. We consider jurisdictions with a tax rate of 25% or lower to be very low tax rate jurisdictions, which represents a difference of 10% or more from the United States federal statutory income tax rate. For the years ended December 31, 2013, 2012, and 2011 our income before taxes from domestic (U.S.) and international sources is as follows ($ in thousands): Domestic International Total 2013 102,832 262,612 365,444 2012 2011 100,117 177,970 97,469 124,530 278,087 221,999 $ $ 125 The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and deferred tax liabilities are presented below ($ in thousands): Deferred tax assets attributable to: Accrued expenses U.S. federal and state loss and credit carryovers Allowances for uncollectible accounts International loss carryovers Investments in real estate ventures Pension liabilities Other Deferred tax assets Less: valuation allowances Net deferred tax assets Deferred tax liabilities attributable to: Property and equipment Intangible assets Income deferred for tax purposes Other $ $ $ $ 2013 2012 2011 128,633 56,888 6,025 133,445 38,821 9,217 — 89,962 82,632 6,236 147,390 39,112 14,811 — 84,575 84,716 6,225 125,121 32,588 19,399 330 373,029 380,143 352,954 (60,483) (53,810) (38,797) 312,546 326,333 314,157 5,690 91,668 2,190 6,825 4,675 82,142 2,055 1,957 90,829 9,873 74,836 2,980 — 87,689 Deferred tax liabilities $ 106,373 We have not provided a deferred tax liability on the unremitted foreign earnings of international subsidiaries because it is our intent to permanently reinvest such earnings outside of the United States. If repatriation of all such earnings were to occur, we estimate that our resulting U.S. federal and state tax liability would be approximately $92.0 million, net of the benefits of utilization of foreign tax credits and net operating loss carryovers. As of December 31, 2013, we had an available U.S. net operating loss carryover of $116.8 million which will begin to expire in 2029; U.S. state net operating loss carryovers of $19.7 million, which expire at various dates through 2027; and international net operating loss carryovers of $528.9 million, which primarily do not have expiration dates. The change in deferred tax balances for net operating loss carryovers from 2012 to 2013 includes increases from current year losses, and decreases from current year estimated utilization. As of December 31, 2013, we believe it is more likely than not that the net deferred tax assets of $206.2 million will be realized based upon our estimates of future income and the consideration of net operating losses, earnings trends and tax planning strategies. Valuation allowances have been provided with regard to the tax benefit of certain international net operating loss carryovers, for which we have concluded that recognition is not yet appropriate under ASC Topic 740, “Income Taxes.” In 2013, we reduced valuation allowances by $3.2 million on some jurisdictions’ net operating losses due to the utilization or expiration of those losses, and we increased valuation allowances by $9.1 million for other jurisdictions based upon circumstances that caused us to establish or continue to provide valuation allowances on current or prior year losses in addition to those provided in prior years. As of December 31, 2013, our net current liability for income tax was $66.7 million, consisting of a current receivable of $37.2 million and current payable of $103.9 million. 126 The Company or one or more of its subsidiaries files income tax returns in the United States (including 47 states and 25 cities and the District of Columbia and Puerto Rico), the United Kingdom (including England and Scotland), Australia, Germany, The People’s Republic of China (including Hong Kong and Macau), France, Japan, Singapore, India, The Netherlands, and Spain as well as 59 other countries. Generally, the Company’s open tax years include those from 2009 to the present, although reviews of taxing authorities for more recent years have been completed or are in process in a number of jurisdictions. As of December 31, 2013, the Company is under examination in the United Kingdom, Germany, Romania, Belgium, Thailand, Indonesia, Beijing and Dalian within the People’s Republic of China, Singapore, India, Kuwait and the State of Michigan. A reconciliation of the beginning and ending amount of unrecognized tax benefits for the years ended December 31, 2013 and 2012 is as follows ($ in thousands): Balance at January 1 $ Additions based on tax positions related to the current year Decrease for the reversals of tax positions of prior years Reductions for use in settlements with taxing authorities Lapse of statute of limitations $ 2013 87,226 3,627 (8,021) (270) (1,443) Balance at December 31 $ 81,119 $ 2012 93,365 5,689 (5,031) (2,287) (4,510) 87,226 We believe it is reasonably possible that matters for which we have recorded $45.4 million of gross unrecognized tax benefits will be resolved within twelve months after December 31, 2013, including $34.5 million of such benefits for which related indemnification assets are recorded. The recognition of tax benefits, and other changes to the amounts of our unrecognized tax benefits, may occur as the result of ongoing operations, the outcomes of audits or other examinations by tax authorities, or the passing of statutes of limitations. We do not expect changes to our unrecognized tax benefits to have a significant impact on net income or the financial position of the Company. We do not believe that we have material tax positions for which the ultimate deductibility is highly certain, but there is uncertainty about the timing of such deductibility. We recognize interest accrued and penalties, if any, related to income taxes as a component of income tax expense. During the years ended December 31, 2013, 2012, and 2011, we recognized approximately $0.9 million, $(0.1) million, and $1.9 million, respectively, in interest expense (income) and no penalties. We had approximately $11.0 million and $10.1 million of accrued interest at December 31, 2013 and 2012, respectively. (9) FAIR VALUE MEASUREMENTS ASC 820, “Fair Value Measurements and Disclosures,” establishes a framework for measuring fair value and establishes the following three-tier fair value hierarchy: • • • Level 1. Observable inputs such as quoted prices for identical assets or liabilities in active markets; Level 2. Inputs, other than the quoted prices in active markets, that are observable either directly or indirectly; and Level 3. Unobservable inputs in which there is little or no market data, which require the reporting entity to develop its own assumptions. There were no transfers among levels of valuations during the three year period ending December 31, 2013. 127 Financial Instruments Our financial instruments include Cash and cash equivalents, Trade receivables, Notes and other receivables, Warehouse receivables, Accounts payable, Short-term borrowings, Warehouse facility, Credit facility, Long-term senior notes and foreign currency exchange contracts. The estimated fair value of Cash and cash equivalents, Trade receivables, Notes and other receivables, Warehouse receivables, Accounts payable, and the Warehouse facility approximates their carrying amounts due to the short maturity of these instruments. The estimated fair value of our Credit facility and Short-term borrowings approximates their carrying value due to their variable interest rate terms. We estimate that the fair value of our Long-term senior notes was $262.6 million and $280.5 million at December 31, 2013 and December 31, 2012, respectively, using dealer quotes that are Level 2 inputs in the fair value hierarchy. The actual carrying value of our Long-term senior notes was $275.0 million at December 31, 2013 and 2012. We carry Warehouse receivables at the lower of cost or fair value based on the commitment price, in accordance with ASC Topic 948, Financial Services-Mortgage Banking. The fair values of our Warehouse receivables are based on the committed purchase price. When applicable we determine the fair value of Warehouse receivables based on readily observable Level 2 inputs. Recurring Fair Value Measurements The following table categorizes by level in the fair value hierarchy our assets and liabilities that are measured at fair value on a recurring basis at December 31, 2013 and 2012 ($ in thousands): December 31, 2013 Level 2 Level 3 December 31, 2012 Level 2 Level 3 Assets Foreign currency forward contracts receivable $ Deferred compensation plan assets Investments in real estate ventures -fair value 12,966 85,050 — Total assets at fair value $ 98,016 — $ — 4,351 60,523 — $ 64,874 78,491 78,491 Liabilities Foreign currency forward contracts payable Deferred compensation plan liabilities Total liabilities at fair value $ $ 13,094 85,853 98,947 — $ — 10,074 62,095 — $ 72,169 — — 63,579 63,579 — — — We regularly use foreign currency forward contracts to manage our currency exchange rate risk related to intercompany lending and cash management practices. We determine the fair value of these contracts based on current market rates. The inputs for these valuations are Level 2 inputs in the fair value hierarchy. At December 31, 2013, these forward exchange contracts had a gross notional value of $1.96 billion ($1.01 billion on a net basis) and were recorded on our Consolidated Balance Sheet as a current asset of $13.0 million and a current liability of $13.1 million. At December 31, 2012, these forward exchange contracts had a gross notional value of $1.95 billion ($886.6 million on a net basis) and were recorded on our Consolidated Balance Sheet as a current asset of $4.4 million and a current liability of $10.1 million. The revaluations of our foreign currency forward contracts resulted in net losses of $0.1 million, $5.7 million and $1.4 million, for the years ending December 31, 2013, 2012 and 2011, respectively. Gains and losses from the 128 revaluation of these contracts are recognized as a component of Operating, administrative and other expense and are offset by the gains and losses recognized on the revaluation of intercompany loans and other foreign currency balances such that the impact to net income was not significant for the three years in the period ended December 31, 2013. The asset and liability positions recorded for our foreign currency forward contracts are based on the net payable or net receivable position with the financial institutions from which we purchase these contracts. The $13.0 million asset at December 31, 2013 was comprised of gross contracts with receivable positions of $13.8 million and payable positions of $0.8 million. The $13.1 million liability position at December 31, 2013 was comprised of gross contracts with receivable positions of $1.3 million and payable positions of $14.4 million. At December 31, 2012, the $4.4 million asset was comprised of gross contracts with receivable positions of $5.0 million and payable positions of $0.6 million. The $10.1 million liability position at December 31, 2012, was comprised of gross contracts with receivable positions of $2.3 million and payable positions of $12.4 million. We maintain a deferred compensation plan for certain of our U.S. employees that allows them to defer portions of their compensation. We invest directly in insurance contracts which yield returns to fund these deferred compensation obligations. We recognize an asset for the amount that could be realized under these insurance contracts at the balance sheet date, and the deferred compensation obligation is adjusted to reflect the changes in the fair value of the amount owed to the employees. The inputs for this valuation are Level 2 inputs in the fair value hierarchy. This plan is recorded on our Consolidated Balance Sheet at December 31, 2013, as Other long- term assets of $85.1 million, long-term Deferred compensation liabilities of $85.9 million, and as a reduction of equity, Shares held in trust, of $8.1 million. This plan is recorded on our Consolidated Balance Sheet at December 31, 2012 as Other long-term assets of $60.5 million, long-term Deferred compensation liabilities of $62.1 million, and as a reduction of equity, Shares held in trust, of $7.6 million. We have elected the fair value option for certain direct investments in real estate ventures. We had $78.9 million and $63.6 million at December 31, 2013 and 2012, respectively, of direct investments in real estate ventures that were accounted for under the fair value method. For these fair value investments in real estate ventures we increase or decrease our investment each reporting period by the change in the fair value of these investments. These fair value adjustments are reflected as gains or losses in our Consolidated Statements of Comprehensive Income within Equity earnings from real estate ventures. We determine the fair value of these investments based on discounted cash flow models that use Level 3 assumptions that reflect our outlook for the commercial real estate market relative to these real estate assets. See Note 5, Investments in Real Estate Ventures. Non-Recurring Fair Value Measurements We review our Investments in real estate ventures accounted for under the equity method on a quarterly basis for indications of whether we may not be able to recover the carrying value of the real estate assets underlying our investments and whether our investments are other than temporarily impaired. When the carrying amount of the underlying real estate asset is in excess of the future undiscounted cash flows, we use a discounted cash flow approach to determine the fair value of the asset in computing the amount of the impairment. Our determination of fair value is based on a discounted cash flow approach using primarily Level 3 inputs. See Note 5, Investments in Real Estate Ventures. (10) DEBT Credit Facility On October 4, 2013, we renewed our credit facility (the “Facility”) which, among other things, increased our borrowing capacity to $1.2 billion and extended the maturity date to October 4, 2018. Additionally, the Facility requires us to maintain a maximum cash flow leverage ratio of 3.50 to 1 through maturity and permits add-backs to adjusted EBITDA for charges related to any future restructuring initiatives and permitted acquisitions. Proceeds from the Facility renewal have been used to repay all amounts outstanding under our previously existing credit facility. We had $155.0 million and $169.0 million outstanding under the Facility, at 129 December 31, 2013 and 2012, respectively. Under our current Facility, at December 31, 2013, we had the capacity to borrow up to an additional $1.0 billion under the Facility. The average outstanding borrowings under the Facility were $450.5 million and $621.2 million during the twelve months ended December 31, 2013 and 2012, respectively. As a result of the Facility renewal, the range in pricing decreased from LIBOR plus 1.125% to 2.25% to LIBOR plus 1.00% to 1.75%. As of December 31, 2013, pricing on the Facility was LIBOR plus 1.25%. The effective interest rate on our debt was 1.4% and 1.6% during the twelve months ended December 31, 2013 and 2012, respectively. We remain in compliance with all covenants under our Facility as of December 31, 2013. The Facility requires us to maintain a leverage ratio that does not exceed 3.50 to 1 and a minimum cash interest coverage ratio of 3.00 to 1. Included in debt for the calculation of the leverage ratio is the present value of deferred business acquisition obligations and included in Adjusted EBITDA (as defined in the Facility) are, among other things, (1) an add- back for stock compensation expense, (2) the addition of the EBITDA of acquired companies earned prior to acquisition, and (3) add-backs for certain impairment and non-recurring charges. In addition, we are restricted from, among other things, incurring certain levels of indebtedness to lenders outside of the Facility and disposing of a significant portion of our assets. Lender approval or waiver is required for certain levels of cash acquisitions and co-investment. We will continue to use the Facility for working capital needs (including payment of accrued incentive compensation), co-investment activities, dividend payments, share repurchases, capital expenditures and acquisitions. Short-Term Borrowings In addition to our Facility, we have the capacity to borrow up to an additional $46.3 million under local overdraft facilities. We had short-term borrowings (including capital lease obligations and local overdraft facilities) of $24.5 million and $32.2 million at December 31, 2013 and 2012, respectively, of which $22.8 million and $25.8 million at December 31, 2013 and 2012, respectively, was attributable to local overdraft facilities. Long-Term Senior Notes In November 2012, in an underwritten public offering, we issued $275.0 million of Long-term senior notes due November 2022 (the “Notes”). The Notes bear interest at an annual rate of 4.4%, subject to adjustment if a credit rating assigned to the Notes is downgraded below an investment grade rating (or subsequently upgraded). Interest is payable semi-annually on May 15 and November 15. The Notes are our unsecured obligations and rank equally in right of payment with all of our existing and future unsubordinated indebtedness, including our guarantee under the Facility. The indenture contains covenants that limit our and our subsidiaries’ abilities to, among other things, (1) incur liens, (2) enter into sale and leaseback transactions and (3) consolidate, merge or sell or transfer all or substantially all of our assets. We remain in compliance with all covenants under the Notes as of December 31, 2013. (11) LEASES We lease office space in various buildings for our own use. The terms of these non-cancelable operating leases provide for us to pay base rent and a share of operating expenses and real estate taxes in excess of defined amounts. We also lease equipment under both operating and capital lease arrangements. 130 Minimum future lease payments (e.g., base rent for leases of office space) due in each of the next five years ending December 31 and thereafter are as follows ($ in thousands): OPERATING LEASES 2014 2015 2016 2017 2018 Thereafter Minimum lease payments $ $ 135,559 127,618 106,574 72,361 54,601 115,416 612,129 As of December 31, 2013, we have accrued liabilities related to excess lease space of $9.9 million, including $5.9 million related to excess lease space as a result of combining King Sturge’s offices with our offices. The total of minimum rentals to be received in the future as sublessor under noncancelable operating subleases as of December 31, 2013 was $22.9 million. Total rent expense, including office space and other rentals, was $131.2 million, $131.5 million and $124.4 million for the years ended December 31, 2013, 2012 and 2011, respectively. (12) TRANSACTIONS WITH AFFILIATES As part of our co-investment strategy, we have equity interests in real estate ventures, some of which have certain of our officers as trustees or board of director members, and from which we earn advisory and management fees. Included in the accompanying Consolidated Financial Statements is revenue of $125.7 million, $147.7 million, and $132.3 million for 2013, 2012 and 2011, respectively, as well as receivables of $14.4 million and $13.9 million at December 31, 2013 and 2012, respectively, related to transactions with affiliates that are primarily a result of transactions with the real estate ventures in which we have equity interests. The outstanding balance of loans to employees at December 31, 2013 and 2012 are shown in the following table ($ in millions): (1) Loans related to co-investments (2) Advances, travel and other (3) 2013 2012 6.4 62.5 68.9 3.3 53.1 56.4 $ $ (1) The Company does not extend credit or provide personal loans to any director or executive officer of the Company. (2) These nonrecourse loans have been made to allow employees the ability to participate in investment fund opportunities. (3) Consists primarily of commissions and other compensation advances to employees that are amortized over required service periods. (13) COMMITMENTS AND CONTIGENCIES We are a defendant in various litigation matters arising in the ordinary course of business, some of which involve claims for damages that are substantial in amount. Many of these litigation matters are covered by insurance (including insurance provided through a captive insurance company), although they may nevertheless be subject to large deductibles and the amounts being claimed may exceed the available insurance. Although the ultimate liability for these matters cannot be determined, based upon information currently available, we believe the 131 ultimate resolution of such claims and litigation will not have a material adverse effect on our financial position, results of operations or liquidity. In order to better manage our global insurance program and support our risk management efforts, we supplement our traditional insurance coverage for certain types of claims by using a wholly-owned captive insurance company. The level of risk retained by our captive insurance company, with respect to professional indemnity claims, is up to $2.5 million per claim, inclusive of the deductible. When a potential loss event occurs, management estimates the ultimate cost of the claim and accrues the related cost when probable and estimable. The accrual for professional indemnity insurance claims facilitated through our captive insurance company which relates to multiple years was $6.2 million and $1.6 million as of December 31, 2013 and 2012, respectively. (14) RESTRUCTURING AND ACQUISITION CHARGES In 2013, 2012 and 2011, we recognized $18.3 million, $45.4 million and $56.1 million, respectively, of restructuring and acquisition integration costs consisting of (1) severance, (2) King Sturge employee retention bonuses, (3) lease exit charges and (4) other acquisition and information technology integration costs. The following table shows the restructuring charges and the related payment activity for the years ending December 31, 2013, 2012 and 2011 ($ in thousands): January 1, 2011 Accruals Payments made December 31, 2011 Accruals Fixed Asset Disposals Payments made December 31, 2012 Accruals Payments made December 31, 2013 $ $ $ $ Severance Retention Bonuses 4,267 — Lease Exit 546 Other Acquisition Costs — 13,415 (5,970) 11,712 15,727 (8,172) 9,058 (1,692) 7,555 7,912 12,422 8,151 8,374 (14,143) (10,518) (4,323) 9,991 5,188 11,963 12,269 (18,462) 3,798 60 (4,851) (1,349) (4,723) 397 5,891 17,927 (13,149) 4,778 16,474 (2,660) (14,357) 4,235 7,335 (11,197) 373 Total 4,813 56,127 (28,983) 31,957 45,421 (2,660) (43,341) 31,377 18,315 (39,233) 10,459 We expect that accrued severance, retention bonuses and other accrued acquisition costs will be paid during the first half of 2014. Lease exit payments are dependent on the terms of various leases, which extend as far out as 2017. QUARTERLY RESULTS OF OPERATIONS (UNAUDITED) The tables on the following pages set forth certain unaudited consolidated statements of operations data for each of our past eight quarters. In our opinion, this information has been presented on the same basis as the audited Consolidated Financial Statements appearing elsewhere in this report, and includes all adjustments, consisting only of normal recurring adjustments and accruals, that we consider necessary for a fair presentation. The unaudited consolidated quarterly information should be read in conjunction with our Consolidated Financial Statements and the notes thereto as well as the “Summary of Critical Accounting Policies and Estimates” section 132 within “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” The operating results for any quarter are not necessarily indicative of the results for any future period. We note the following points regarding how we prepare and present our financial statements on a periodic basis. Periodic Accounting for Incentive Compensation An important part of our overall compensation package is incentive compensation, which we typically pay to employees in the year after it is earned. In our interim financial statements, we have accrued for incentive compensation based on the percentage of compensation costs and adjusted operating income relative to forecasted compensation costs and adjusted operating income for the full year, as substantially all incentive compensation pools are based upon full year results. The impact of this incentive compensation accrual methodology is that we accrue less compensation in the first six months of the year, with the majority of our incentive compensation accrued in the second half of the year, particularly in the fourth quarter. We exclude from the standard accrual methodology incentive compensation pools that are not subject to the normal performance criteria. These pools are generally accrued for on a straight-line basis. Income Taxes We provide for the effects of income taxes on interim financial statements based on our estimate of the effective tax rate for the full year. We assess our effective tax rate on a quarterly basis and reflect the benefit from tax planning actions when we believe it is probable they will be successful. We account for the cumulative catch-up impact of any change in estimated effective tax rate in the quarter that a change is made. Seasonality Our quarterly revenue and profits tend to grow progressively by quarter throughout the year. This is a result of a general focus in the real estate industry on completing or documenting transactions by fiscal-year-end and the fact that certain expenses are constant through the year. Historically, we have reported a relatively smaller profit in the first quarter and then increasingly larger profits during each of the following three quarters, excluding the recognition of investment-generated performance fees and co-investment equity gains or losses (each of which can be particularly unpredictable). Such performance fees and co-investment equity gains are generally recognized when assets are sold, the timing of which is geared toward the benefit of our clients. Non-variable operating expenses, which are treated as expenses when they are incurred during the year, are relatively constant on a quarterly basis. 133 JONES LANG LASALLE INCORPORATED QUARTERLY INFORMATION-2013 (UNAUDITED) ($ in thousands, except share data) MARCH 31 JUNE 30 SEPT. 30 DEC. 31 YEAR 2013 Revenue: Real Estate Services: Americas EMEA Asia Pacific LaSalle Investment Management Less: Equity earnings from real estate ventures $ 361,684 244,905 190,015 64,866 431,565 267,610 228,319 70,965 484,037 318,372 237,038 73,929 $ 641,355 491,779 310,383 76,112 1,918,641 1,322,666 965,755 285,872 5,482 9,076 6,574 10,211 31,343 Total revenue 855,988 989,383 1,106,802 1,509,418 4,461,591 Operating expenses: Real Estate Services: Americas EMEA Asia Pacific LaSalle Investment Management Plus: Restructuring charges Total operating expenses 347,012 246,508 187,577 51,623 396,206 254,524 214,972 51,257 439,096 300,451 218,106 57,132 552,336 431,861 267,800 57,996 1,734,650 1,233,344 888,455 218,008 3,168 6,602 4,919 3,626 18,315 835,888 923,561 1,019,704 1,313,619 4,092,772 Operating income 20,100 65,822 87,098 195,799 368,819 Net income available to common shareholders Basic earnings per common share Diluted earnings per common share $ $ $ 13,155 46,290 62,857 147,154 0.30 0.29 1.05 1.03 1.42 1.39 3.31 3.26 $ $ $ 269,456 6.09 5.98 134 JONES LANG LASALLE INCORPORATED QUARTERLY INFORMATION-2012 (UNAUDITED) ($ in thousands, except share data) MARCH 31 JUNE 30 SEPT. 30 DEC. 31 YEAR 2012 Revenue: Real Estate Services: Americas EMEA Asia Pacific LaSalle Investment Management Less: Equity earnings (losses) from real estate ventures Total revenue $ 341,477 217,987 186,414 79,264 402,914 254,459 204,575 59,346 429,270 242,334 206,319 82,266 549,361 $ 357,819 278,318 64,564 1,723,022 1,072,599 875,626 285,440 11,848 813,294 (47) 921,341 1,358 10,698 949,491 1,248,704 23,857 3,932,830 Operating expenses: Real Estate Services: Americas EMEA Asia Pacific LaSalle Investment Management Plus: Restructuring charges Total operating expenses Operating income Net income available to common shareholders Basic earnings per common share Diluted earnings per common share 329,560 228,571 179,448 52,192 364,852 241,180 191,384 49,239 386,859 237,736 194,169 58,055 474,656 310,796 245,281 54,028 1,555,927 1,018,283 810,282 213,514 8,952 798,723 16,604 863,259 6,820 13,045 883,639 1,097,806 45,421 3,643,427 14,571 58,082 65,852 150,898 289,403 $ $ $ 14,024 37,188 49,513 106,831 $ 207,556 0.32 0.31 0.85 0.83 1.12 1.10 2.43 $ 2.38 $ 4.73 4.63 ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. ITEM 9A. CONTROLS AND PROCEDURES EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES Jones Lang LaSalle (the Company) has established disclosure controls and procedures to ensure that material information relating to the Company, including its consolidated subsidiaries, is made known to the officers who certify the Company’s financial reports and to the members of senior management and the Board of Directors. Based on management’s evaluation as of December 31, 2013, the principal executive officer and principal financial officer of the Company have concluded that the Company’s disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) are effective. 135 MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING The Company’s management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Exchange Act Rules 13a-15(f) and 15d-15(f). Under the supervision and with the participation of our management, including our principal executive officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations (“COSO”) of the Treadway Commission in 1992. Based on our evaluation under the framework in Internal Control-Integrated Framework, our management concluded that our internal control over financial reporting was effective as of December 31, 2013. KPMG LLP, the Independent Registered Public Accounting Firm that audited the Consolidated Financial Statements included in this Annual Report on Form 10-K, issued an audit report on the Company’s internal control over financial reporting. That Report of Independent Registered Public Accounting Firm is included in Item 8. Financial Statements and Supplementary Data. CHANGES IN INTERNAL CONTROLS OVER FINANCIAL REPORTING There were no changes to the Company’s internal controls over financial reporting during the quarter ended December 31, 2013 that have materially affected, or are reasonably likely to materially affect, the Company’s internal controls over financial reporting. ITEM 9B. OTHER INFORMATION Not applicable. ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT The information required by this item is incorporated by reference to the material in Jones Lang LaSalle’s Proxy Statement for the 2014 Annual Meeting of Shareholders (the “Proxy Statement”) under the captions “Directors and Executive Officers,” and “Section 16(a) Beneficial Ownership Reporting Compliance” and in Item 1 of this Annual Report on Form 10-K. ITEM 11. EXECUTIVE COMPENSATION The information required by this item is incorporated by reference to the material in the Proxy Statement under the caption “Executive Compensation.” ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED SHAREHOLDER MATTERS The information required by this item is incorporated by reference to the material in the Proxy Statement under the caption “Common Stock Security Ownership of Certain Beneficial Owners and Management.” 136 The following table provides information as of December 31, 2013 with respect to Jones Lang LaSalle’s common shares issuable under our equity compensation plans (in thousands, except exercise price): NUMBER OF SECURITIES TO BE ISSUED UPON EXERCISE OF OUTSTANDING OPTIONS, WARRANTS AND RIGHTS (A) WEIGHTED AVERAGE EXERCISE PRICE OF OUTSTANDING OPTIONS, WARRANTS AND RIGHTS (B) NUMBER OF SECURITIES REMAINING AVAILABLE FOR FUTURE ISSUANCE UNDER EQUITY COMPENSATION PLANS (EXCLUDING SECURITIES REFLECTED IN COLUMN (A)) (C) PLAN CATEGORY Equity compensation plans approved by security holders SAIP (1) ESPP (2) Subtotal Equity compensation plans not approved by security holders SAYE (3) Subtotal Total Notes: 73.22 n/a 41.01 $ $ 992 n/a 992 210 210 1,202 1,105 113 1,218 586 586 1,804 (1) In 1997, we adopted the 1997 Stock Award and Incentive Plan (“SAIP”), which provides for the granting of options to purchase a specified number of shares of common stock and other stock awards to eligible participants of Jones Lang LaSalle. (2) In 1998, we adopted an Employee Stock Purchase Plan (“ESPP”) for eligible U.S. based employees. Under this plan, employee contributions for stock purchases were enhanced through an additional contribution of a 5% discount on the purchase price. Effective April 1, 2009, the 5% discount has been discontinued and purchases are broker-assisted on the open market. (3) In November 2001, we adopted the Jones Lang LaSalle Savings Related Share Option (U.K.) Plan (“Save As You Earn” or “SAYE”) for eligible employees of our U.K. based operations. In November 2006, the SAYE plan was extended to employees in our Ireland operations. Under this plan, employee contributions for stock purchases are enhanced by us through an additional contribution of a 15% discount on the purchase price. Options granted under the SAYE plan vest over a period of three to five years. The original SAYE plan was not approved by shareholders since such approval was not required under applicable rules at the time of the adoption of this plan. In 2006, our shareholders approved an amendment to the SAYE plan that increased the number of shares reserved for issuance by 500,000. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS The information required by this item is incorporated by reference to the material appearing in the Proxy Statement under the caption “Certain Relationships and Related Transactions.” ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES The information required by this item is incorporated by reference to the material appearing in the Proxy Statement under the caption “Information about the Independent Registered Public Accounting Firm.” ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES The following documents are filed as part of this report: 1. Financial Statements. See Index to Consolidated Financial Statements in Item 8 of this report. 137 2. Financial Statement Schedules. No financial statement schedules are included because they are not required or are not applicable, or the required information is set forth in the applicable statements or related notes. 3. Exhibits. A list of exhibits is set forth in the Exhibit Index, which immediately precedes the exhibits and is incorporated by reference herein. Cautionary Note Regarding Forward-Looking Statements Certain statements in this filing and elsewhere (such as in reports, other filings with the United States Securities and Exchange Commission, press releases, presentations and communications by Jones Lang LaSalle or its management and written and oral statements) regarding, among other things, future financial results and performance, achievements, plans and objectives, dividend payments and share repurchases may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause Jones Lang LaSalle’s actual results, performance, achievements, plans and objectives to be materially different from any of the future results, performance, achievements, plans and objectives expressed or implied by such forward-looking statements. We discuss those risks, uncertainties and other factors in this report in Item 1A. Risk Factors; Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations; Item 7A. Quantitative and Qualitative Disclosures About Market Risk; Item 8. Financial Statements and Supplementary Data-Notes to Consolidated Financial Statements; and elsewhere, and the other reports we file with the United States Securities and Exchange Commission. Important factors that could cause actual results to differ from those in our forward- looking statements include (without limitation): The effect of political, economic and market conditions and geopolitical events; The logistical and other challenges inherent in operating in numerous different countries; The actions and initiatives of current and potential competitors; The level and volatility of real estate prices, interest rates, currency values and other market indices; The outcome of pending litigation; and The impact of current, pending and future legislation and regulation. Moreover, there can be no assurance that future dividends will be declared since the actual declaration of future dividends, and the establishment of record and payment dates, remains subject to final determination by the Company’s Board of Directors. Accordingly, we caution our readers not to place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Jones Lang LaSalle expressly disclaims any obligation or undertaking to update or revise any forward-looking statements to reflect any changes in events or circumstances or in its expectations or results. Power of Attorney KNOW ALL MEN BY THESE PRESENTS, that each of Jones Lang LaSalle Incorporated, a Maryland corporation, and the undersigned Directors and officers of Jones Lang LaSalle Incorporated, hereby constitutes and appoints Colin Dyer, Christie B. Kelly and Mark K. Engel its, his or her true and lawful attorneys-in-fact and agents, for it, him or her and in its, his or her name, place and stead, in any and all capacities, with full power to act alone, to sign any and all amendments to this report, and to file each such amendment to this report, with all exhibits thereto, and any and all documents in connection therewith, with the Securities and Exchange Commission, hereby granting unto said attorneys-in-fact and agents, and each of them, full power and authority to do and perform any and all acts and things requisite and necessary to be done in and about the premises, as fully to all intents and purposes as it, he or she might or could do in person, hereby ratifying and confirming all that said attorneys-in-fact and agents, or any of them, may lawfully do or cause to be done by virtue hereof. 138 SIGNATURES Pursuant to the requirements of Section 13 or 15 (d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, on the 27th day of February, 2014. JONES LANG LASALLE INCORPORATED By /s/ Christie B. Kelly Christie B. Kelly Executive Vice President and Chief Financial Officer (Authorized Officer and Principal Financial Officer) Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities indicated on the 27th day of February, 2014. Signature Title /s/ Sheila A. Penrose Sheila A. Penrose /s/ Colin Dyer Colin Dyer /s/ Hugo Bagué Hugo Bagué /s/ DeAnne Julius DeAnne Julius /s/ Kate S. Lavelle Kate S. Lavelle /s/ Ming Lu Ming Lu /s/ Martin H. Nesbitt Martin H. Nesbitt /s/ Shailesh Rao Shailesh Rao /s/ David B. Rickard David B. Rickard /s/ Roger T. Staubach Roger T. Staubach /s/ Christie B. Kelly Christie B. Kelly /s/ Mark K. Engel Mark K. Engel Chairman of the Board of Directors and Director President and Chief Executive Officer and Director (Principal Executive Officer) Director Director Director Director Director Director Director Director Executive Vice President and Chief Financial Officer (Principal Financial Officer) Executive Vice President and Global Controller (Principal Accounting Officer) 139 EXHIBIT NUMBER 3.1* DESCRIPTION Articles of Incorporation of Jones Lang LaSalle Incorporated filed on March 11, 1999, as amended by the Articles of Amendment filed on June 15, 2005 and the Articles of Amendment as filed on November 1, 2011. 3.2 4.1 4.2 4.3 10.1 10.2 10.3 Amended and Restated Bylaws of the Registrant dated as of February 15, 2012 (Incorporated by reference to Exhibit 3.4 to the Annual Report on Form 10-K for the year ended December 31, 2011) Form of certificate representing shares of Jones Lang LaSalle Incorporated common stock (Incorporated by reference to Exhibit 4.1 to the Quarterly Report on Form 10-Q for the quarter ended March 31, 2001) Indenture, dated as of November 9, 2012 between Jones Lang LaSalle Incorporated and The Bank of New York Mellon Trust Company, National Association (Incorporated by reference to Exhibit 4.1 to the Report on Form 8-K dated November 9, 2012) First Supplemental Indenture (including the form of 4.400% Senior Notes due 2011), dated as of November 9, 2012 between Jones Lang LaSalle Incorporated and The Bank of New York Mellon Trust Company, National Association (Incorporated by reference to Exhibit 4.2 to the Report on Form 8-K dated November 9, 2012) Multicurrency Credit Agreement dated as of October 4, 2013 (Incorporated by reference to Exhibit 99.1 to the Report on Form 8-K dated October 7, 2013) Amended and Restated Stock Award and Incentive Plan dated as of April 15, 2012, as approved by the Shareholders of Jones Lang LaSalle Incorporated on May 31, 2012 and as filed on April 19, 2012 as part of the Proxy Statement for the 2012 Annual Meeting of Shareholders on Schedule 14A and incorporated herein by reference Form of Jones Lang LaSalle Incorporated Restricted Stock Unit Agreement (Under the Amended and Restated Stock Award and Incentive Plan) used for the Non Executive Directors’ Annual Grants (Incorporated by reference to Exhibit 10.4 to the Annual Report on Form 10-K for the year ended December 31, 2004) 10.4* Form of Jones Lang LaSalle Incorporated Restricted Stock Unit Agreement (Under the Amended and Restated Stock Award and Incentive Plan) used for Employees’ Annual Grants 10.5 10.6 Amended and Restated Severance Pay Plan effective July 1, 2010 (Incorporated by reference to Exhibit 10.9 to the Annual Report on Form 10-K for the year ended December 31, 2011) Senior Executive Services Agreement with Alastair Hughes dated as of March 9, 1999 (Incorporated by reference to Exhibit 10.17 to the Annual Report on Form 10-K for the year ended December 31, 2005) 140 EXHIBIT NUMBER 10.7 10.8 10.9 10.10 10.11 DESCRIPTION Letter Agreement between Colin Dyer and Jones Lang LaSalle Incorporated dated as of July 16, 2004 and accepted July 19, 2004 (Incorporated by reference to Exhibit 99.2 to the Periodic Report on Form 8-K dated July 21, 2004) Amendment No. 1 to Letter Agreement between Colin Dyer and Jones Lang LaSalle Incorporated dated as of August 30, 2004 (Incorporated by reference to Exhibit 10.19 to the Annual Report on Form 10-K for the year ended December 31, 2005) Amendment No. 2 to Letter Agreement between Colin Dyer and Jones Lang LaSalle Incorporated dated as of December 1, 2005 (Incorporated by reference to Exhibit 10.20 to the Annual Report on Form 10-K for the year ended December 31, 2005) Letter Agreement Regarding Compensation of the Chairman of the Board of Directors dated as of January 1, 2005 (Incorporated by reference to Exhibit 99.1 to the Periodic Report on Form 8-K dated January 10, 2005) Amended and Restated Jones Lang LaSalle Incorporated Co-Investment Long Term Incentive Plan dated December 16, 2005 (Incorporated by reference to Exhibit 10.23 to the Annual Report on Form 10-K for the year ended December 31, 2005) 10.12* LaSalle Investment Management Long Term Incentive Compensation Program, amended and restated January 1, 2013. 10.13 10.14 10.15 10.16 10.17 Jones Lang LaSalle Incorporated Deferred Compensation Plan, as amended and restated effective January 1, 2009 (Incorporated by reference to Exhibit 10.25 to the Annual Report on Form 10-K for the year ended December 31, 2008) Jones Lang LaSalle Incorporated First Amendment to Deferred Compensation Plan dated as of December 5, 2011 (Incorporated by reference to Exhibit 4.2 to the Registration Statement on Form S-8 dated March 8, 2012) Jones Lang LaSalle Incorporated Non-Executive Director Compensation Plan Summary of Terms and Conditions, Amended and Restated as of January 1, 2012 (Incorporated by reference to Exhibit 10.19 to the Annual Report on Form 10-K for the year ended December 31, 2011) LIM Funds Personal Co-Investment Agreement for International and Regional Directors (in connection with elections under the Stock Ownership Program) (Incorporated by reference to Exhibit 10.27 to the Annual Report on Form 10-K for the year ended December 31, 2005) LIM Funds Personal Co-Investment Agreement for International and Regional Directors (not in connection with elections under the Stock Ownership Program) (Incorporated by reference to Exhibit 10.28 to the Annual Report on Form 10-K for the year ended December 31, 2005) 141 EXHIBIT NUMBER 10.18 10.19 10.20 10.21 10.22 10.23 DESCRIPTION Jones Lang LaSalle Incorporated Stock Ownership Program, effective as of March 31, 2011 (Incorporated by reference to Exhibit 10.22 to the Annual Report on Form 10-K for the year ended December 31, 2011) Jones Lang LaSalle Incorporated GEB 2010-2014 Long-Term Incentive Compensation Program effective as of January 1, 2010 (Incorporated by reference to Exhibit 10.1 to the Quarterly Report on Form 10-Q for the quarter ended June 30, 2010) CEO Performance Incentive Agreement dated as of April 19, 2012 between Jones Lang LaSalle Incorporated and Colin Dyer (Incorporated by reference to Exhibit 99.1 to the Periodic Report on Form 8-K dated April 19, 2012) Letter Agreement dated November 27, 2012 between Jones Lang LaSalle Incorporated and Lauralee E. Martin (Incorporated by reference to Exhibit 10.1 to the Periodic Report on Form 8-K dated November 29, 2012) Letter Agreement dated November 27, 2012 between Jones Lang LaSalle Incorporated and Peter C. Roberts (Incorporated by reference to Exhibit 10.2 to the Periodic Report on Form 8-K dated November 29, 2012) Letter Agreement dated May 15, 2013 between Jones Lang LaSalle Incorporated and Christie B. Kelly (Incorporated by reference to Exhibit 10.1 to the Periodic Report on Form 8-K dated May 16, 2013) 11 Statement concerning computation of per share earnings (filed in Item 8, Consolidated Statements of Comprehensive Income) 12.1* Computation of Ratio of Earnings to Fixed Charges 21.1* List of Subsidiaries 23.1* Consent of Independent Registered Public Accounting Firm 24.1* Power of Attorney (Set forth on page preceding signature page of this report) 31.1* 31.2* 32.1* Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification of Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 142 EXHIBIT NUMBER 101* DESCRIPTION The following materials from the Company’s Annual Report on Form 10-K for the year ended December 31, 2013, formatted in XBRL (eXtensible Business Reporting Language): (1) Consolidated Balance Sheets at December 31, 2013 and 2012, (2) Consolidated Statements of Comprehensive Income for the years ended December 31, 2013, 2012 and 2011, (3) Consolidated Statements of Equity for the years ended December 31, 2013, 2012 and 2011, (4) Consolidated Statements of Cash Flows for the years ended December 31, 2013, 2012 and 2011, and (5) Notes to Consolidated Financial Statements. 143 INTERNATIONAL INTEGRATED REPORTING COUNCIL CROSS REFERENCE The table below provides a cross reference to the requirements of The International Framework (the “Framework”) issued by the International Integrated Reporting Council (“IIRC”) (December, 2013 Version) and the Location of the Responses in the Jones Lang LaSalle Annual Report on Form 10-K. Requirement in IIRC Framework Section Requirement 1.12 Form of report and relationship with other information 1.17-1.18 Application of the Framework 1.20 Responsibility for an integrated report 3.3 Strategic focus and future orientation 3.6 Connectivity of information 3.10 Stakeholder relationships 3.17 Materiality 3.36 3.39 3.54 4.4 4.8 4.10 4.23 4.27 Conciseness Reliability and completeness Consistency and comparability Organizational overview and external environment Governance Business model Risks and opportunities Strategy and resource allocation 4.30 Performance 4.34 Outlook 8, 32 4.40 Basis of preparation and presentation 31 144 Location in Jones Lang LaSalle 10-K Title of Section Page 31 Integrated Reporting 8 12 12 31 130 International Integrated Reporting Council Cross Reference Integrated Reporting: Responsibility for Integrated Reporting Global Strategic Priorities and Operational Support; Strategy Review Project: Our Focus and Future Orientation Sustaining our Enterprise: Business Model that Combines Capitals to Create Value for Stakeholders Sustaining our Enterprise: Business Model that Combines Capitals to Create Value for Stakeholders Value Drivers for Superior Client Service and Prospering as an Organization Throughout Company Overview; Risk Factors Item 6: Selected Financial Data Item 7: Management’s Discussion and Analysis of Financial Condition and Results of Operations 32, 21, 25 Company Overview; Competition; 32 56 59 6 8 12 32 8 56 59 Competitive Differentiators; Industry Trends Governance Structure Sustaining our Enterprise: Business Model that Combines Capitals to Create Value for Stakeholders Item 1A: Risk Factors Global Strategic Priorities and Operational Support; Strategy Review Project: Our Focus and Future Orientation Item 6: Selected Financial Data Item 7: Management’s Discussion and Analysis of Financial Condition and Results of Operations Global Strategic Priorities and Operational Support; Strategy Review Project: Our Focus and Future Orientation; Risk Factors Integrated Reporting: Responsibility for Integrated Reporting Company information Jones Lang LaSalle Incorporated 200 East Randolph Drive Chicago, Illinois 60601 tel +1 312 782 5800 JLL www.jll.com LaSalle www.lasalle.com Regional Contact Information Each of our businesses—JLL Real Estate Services and LaSalle—operates in the Americas, EMEA and Asia Pacific. Regional contact information for these businesses may be found on the websites referenced above. Independent Registered Public Accounting Firm KPMG LLP 200 East Randolph Drive Chicago, Illinois 60601 Stock Transfer Agent, Registrar and Dividend Paying Agent Computershare P.O. BOX 30170 College Station, TX 77842-3170 US Toll free: +1 866 210 8055 shareholder@computershare.com www.computershare.com/investor Overnight correspondence: Computershare 211 Quality Circle, Suite 210 College Station, TX 77845 Shareholder online inquiries: www-us.computershare.com/investor/contact Investor Relations Requests for the 2013 JLL Annual Report on Form 10-K (which will be provided free of charge) and other inquiries from investors should be directed to: Jones Lang LaSalle Incorporated Investor Relations Department 200 East Randolph Drive Chicago, Illinois 60601 tel +1 312 782 5800 www.jll.com NYSE and SEC Certifications Commitment to Diversity As required, during 2013 our Chief Executive Officer certified to the New York Stock Exchange that he was not aware of any violation by JLL of NYSE corporate governance listing standards. In addition, JLL has filed with the Securities and Exchange Commission, as exhibits to its 2013 Annual Report on Form 10-K, the certifications of its Chief Executive Officer and Chief Financial Officer required under Section 302 of the Sarbanes-Oxley Act of 2002 regarding the quality of its public disclosure. JLL Code of Business Ethics JLL stands for uncompromising integrity and the highest ethical conduct. We are proud of, and are determined to protect and enhance, the global reputation we have established. In a service business such as ours, the integrity that our brand represents is one of our most valuable assets. In 2014, for the seventh consecutive year, our firm received Ethics InsideTM certification from the Ethisphere Institute, a leading organization dedicated to best practices in ethics, compliance, corporate governance and citizenship. It is the only independent verification of a company’s ethics. The JLL Code of Business Ethics, which may be found in multiple languages on our website, contains the ethics policies that everyone who does business on behalf of our firm must follow. Reports of possible violations of our Code of Business Ethics may be made to our global Ethics Hotline at +1 877 540 5066 or by contacting https://www.jllethicsreports.com. JLL Vendor Code of Conduct JLL expects that each of its vendors, meaning any firm or individual providing a product or service to JLL or indirectly to our clients as a contractor or subcontractor, will share and embrace the letter and spirit of our commitment to integrity. While vendors are independent entities, their business practices may significantly reflect upon us, our reputation and our brand. Accordingly, we expect all vendors to adhere to the JLL Vendor Code of Conduct, which may be found in multiple languages on our website. Reports of possible violations of our Vendor Code of Conduct may be made to our global Ethics Hotline or through the Web address indicated above. JLL works to foster an environment that values the richness of our differences and reflects the diverse world in which we live and work. By cultivating a dynamic mix of people and ideas, we enrich our firm’s performance, the communities in which we operate and the lives of our employees. We seek to recruit a diverse workforce, develop and promote exceptional talent from diverse backgrounds, and embrace the varied experiences of all our employees. Sustainability We encourage and promote the principles of sustainability in all our transactions, services and operations. Since our business operations span the globe, we seek to improve the communities in which our people work and live. We design our corporate policies to reflect the highest standards of corporate governance and transparency, and we hold ourselves responsible for our social, environmental and economic performance. These priorities guide the interactions we have with our shareholders, clients, employees, regulators and vendors, as well as with all others with whom we come into contact, as we pursue our vision to lead the transformation of the real estate industry by making a positive impact both in and beyond our business. For additional information about our sustainability efforts, please visit www.jll.com/sustainability. Cautionary Note Regarding Forward- Looking Statements Certain statements in this Annual Report may constitute forward-looking statements that involve known and unknown risks, uncertainties and other factors that may cause JLL’s actual results to be materially different from any future results implied by such forward-looking statements. Please see our 2013 Form 10-K for a discussion of such risks, uncertainties and other factors. Integrated Reporting As one of the pilot companies participating in the International Integrated Reporting Council, we support the general principles designed to promote communications about how an organization’s strategy, governance, performance and prospects lead to the creation of value over the short, medium and long term. This Annual Report focuses on our business strategy and our financial performance. Our sustainability efforts are reflected primarily in our Sustainability Report, which you may find at www.jll.com/sustainability. Our governance and remuneration practices are reported primarily in the Proxy Statement for our Annual Meeting of Shareholders, which you may find at www.jll.com/investor-relations. 2013 JLL Annual Reportwww.jll.com 

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